The 12 best spa hotels in Chapada dos Guimaraes

Great location, 2 minutes from the centre of town. The public spaces are amazing. Breakfast was incredible, including a variety of 'breakfast cakes` - never gets old for me! Afternoon tea, was lovely, and so was the chef! The room however (amazing big bed) had a dirty floor, the single loo roll meant we had to call reception. The door key card didn't work, and we asked to our bins to be done, nobody bothered. The second day's peace was shattered by the inconsiderate owner having a photo shoot done. No apology, just lights and camera crew everywhere. We certainly wouldn't have stayed if we'd known. I'd have asked for a refund, if any of the managers were around next morning. Nobody was there to talk to at checkout Really split a potentially 5 star stay.

I just passed by, I was playing ingress. Have been there but not inside.

(Translated by Google) I was disappointed when I opened the website and came across a tab that said “Children’s Policies”. When I read it, I was shocked by the decision not to accept couples with children under 12 years old. A guest house/hotel that values ​​the word family cannot “disregard” the stay of children under 12 years old accompanied by their parents. Disappointed. (Original) Decepcionada ao abrir o site e me deparar com uma aba escrita ''Políticas Para Crianças'' . Ao ler fiquei chocada com a atitude em não aceitar casais com filhos menores de 12 anos. Uma pousada/hotel que presa a palavra familiar, não pode ''desprezar'' estadias de crianças menores de 12 anos acompanhadas dos pais. Decepcionada.

(Translated by Google) The room is great, beautiful, comfortable, clean, with a large and equally good bathroom! The overall atmosphere is nice, but I expected a little more for the price and the publicity I see on Instagram. There was no live music the weekend I went. The food is good, but nothing spectacular. Lunch seemed pretty simple. At dinner, they didn't have all the options on the menu (which weren't many). The service at the reception and the security guard made a big difference, always attentive and willing to help! The afternoon snack is simple, but tasty. Breakfast exceeded expectations, lots of variety, freshly prepared options, everything delicious! The pool is not very attractive, smaller than it looks in the photos, it was full of leaves and they only turned on the waterfall if you asked. I didn't feel like using it. The place is very beautiful and within the city, but it can still be improved. (Original) O quarto é ótimo, bonito, confortável, limpinho, com um banheiro grande e igualmente bom! O ambiente em geral é gostoso, mas esperava um pouco mais pelo preço e pela divulgação que vejo no insta. Não teve música ao vivo no final de semana que eu fui. A comida é boa, mas nada espetacular. O almoço pareceu bem simples. No jantar, não tinham todas as opções do cardápio (que já não eram muitas). O atendimento da recepção e do segurança fizeram muita diferença, sempre atentos e dispostos a ajudar! O lanche da tarde é simples, mas gostoso. O café da manhã superou as expectativas, muita variedade, opções de preparos na hora, tudo saboroso! A piscina não é muito atrativa, menor do que parece em fotos, estava cheia de folhas e só ligavam a cascata sob pedido. Não deu vontade de usar. O local é bem bonito e dentro da cidade, mas ainda pode melhorar.

(Translated by Google) Impeccable! Every experience I had at Casa da Quineira was wonderful! The hotel has a romantic atmosphere, ideal for couples! It has a spectacular breakfast! Afternoon tea is included in the stay, and it's a nice extra, as it takes place close to check-in time. The hotel restaurant is very good. If you choose to explore the city, the covered street, or the area around the square, you can easily walk around, and the location is great. The value of the stay is worth it for the experience, hospitality, and comfort. It's worth it. As a suggestion: the same hospitality and warmth offered at the hotel could be found in the WhatsApp reservation service, which is slow, confusing, and leaves something to be desired compared to the experience and quality of the inn. For more tips on incredible places, follow me on Instagram: @samarapelobrasil (Original) Impecável! Todas as experiências que tive na Casa da Quineira foram formidáveis ! O hotel tem um clima romântico, ideal para casal! Tem um café da manhã espetacular ! O chá da tarde está incluso na hospedagem, e é um adicional acolhedor, porque acontece em horário próximo ao check in. O restaurante do hotel é muito bom, as se optar em conhecer as opções da cidade, da rua coberta ou no entorno da praça, poderá fazer caminhando tranquilamente, a localização é ótima. O valor da hospedagem vale pela experiência, hospitalidade e conforto. Vale a pena. Como sugestão: a mesma hospitalidade e cordialidade ofertadas no hotel poderiam ocorrer no atendimento no WhatsApp para reserva, que é lento, confuso e deixa a desejar quando comparado com a experiência e nível da pousada. Para mais dicas de lugares incríveis me siga no Instagram: @samarapelobrasil

(Translated by Google) The guesthouse has a cozy atmosphere. The staff are very attentive. The breakfast is great. We received complimentary gifts upon arrival and departure. We plan to return! (Original) A pousada tem um ambiente aconchegante. Os funcionários são muito atenciosos. O café da manhã é ótimo. Recebemos mimos na chegada e na saída. Pretendemos voltar!

(Translated by Google) I read several bad reviews about the place, but my experience was WONDERFUL. The room was impeccably clean and smelled great, and the food for both dinner and breakfast was perfect. The service was impeccable, with everyone very polite and attentive. Everything was excellent for me. (Original) Li varios comentários ruins sobre o local, mas minha experiência foi MARAVILHOSA, quarto impecável limpinho e cheiroso, comidas tanto jantar quanto café da manhã perfeitos. Atendimento impecável todos muito educados e atenciosos. Pra mim tudo excelente.

(Translated by Google) Excellent accommodation. Nice, quiet place, full of greenery and space. The breakfast is a highlight, with homemade cakes, fresh fruit salad, natural juices, etc... the place is very spacious and you feel like you're in a movie. The room is spacious and the bed is comfortable, we liked it and recommend it if it's within your budget. We want to come back one day to enjoy the pool and the region as a whole. (Original) Excelente hospedagem. Lugar agradável, calmo, repleto de verde e espaço. Destaque para o café da manhã, com bolos caseiros, salada de fruta fresca, sucos naturais, etc... o local é muito espaçoso e você se sente em um filme. O quarto é espaçoso e a cama confortável, gostamos e recomendamos se estiver dentro do seu orçamento. Queremos voltar um dia para curtir mais a piscina e a região como um todo.

(Translated by Google) The place offers a connection with nature. Rustic without losing the details of a stay (comfortable bed and hot shower). Wi-Fi with good signal, but believe me, there are other things to be connected to. The afternoon picnic (can be booked without the need for a stay) is a table full of natural flavors. (Original) O loca propõe uma conexão com a natureza. Rústico sem perder os detalhes de uma no estadia (cama boa e chuveiro quente) Wi-Fi com bom sinal, mas acredite há outras coisas a serem conectadas. O picnic da tarde ( pode ser reservado sem a necessidade de estadia) uma mesa farte de sabores naturais.

(Translated by Google) An upscale hotel. Its décor is impressive, but it lacks a restaurant for meals, snacks or even afternoon tea. This can be a problem for guests, since it is located far from the city center and access is via a neighborhood on the outskirts of the city, with dirt roads. I must mention that the breakfast was very tasty, served with a lot of originality. A very interesting place for receptions. (Original) Hotel de requinte. Impressiona na decoração, mas falha na falta de restaurante, para refeições, lanches ou mesmo café da tarde. Isto se torna um problema para o hóspede, uma vez que ele se situa longe do centro da cidade e o acesso é feito passando por um bairro de periferia, ruas de terra. Não posso deixar de relatar que o café da manhã estava muito saboroso, servido com muita originalidade. Lugar muito interessante para recepções.

(Translated by Google) It’s a truly charming, peaceful place, and decorated with great taste. The welcome is very friendly, professional and warm. We highly recommend! (Original) C’est un endroit vraiment charmant, paisible, et décoré avec vraiment beaucoup de goût. L’accueil est tout à la fois très amical, professionnel et chaleureux. Nous recommandons vivement !

(Translated by Google) One of the best in Chapada for those looking for peace and quiet, a very charming inn and excellent service. (Original) Uma das melhores em chapada para quem esta procurando sossego e calmaria, pousada bem charmosa e atendimento otimo.

(Translated by Google) Very good place with excellent service and location. Only the arrival at the place has a part of land. But it's worth it! Special attention from Mr Paulo and Eliane! (Original) Local muito bom com excelente atendimento e localização. Somente a chegada ao lugar que tem uma parte de terra. Mas vale a pena! Atençao especial do Sr Paulo e Eliane!

(Translated by Google) The best guesthouse in Chapada! Charming, pleasant and with unique decor. We loved it! (Original) A melhor pousada de Chapada! Charmosa, agradável e com decoração única. Amamos!

(Translated by Google) Service is terrible, horrible!!! They do not have staff at the inn to provide support. I needed a plate to serve a snack for my daughter, and there was simply no one at the inn, only the guests! At 3am in the morning our air conditioning stopped working because it froze, and ice cubes started falling on my 3 year old daughter's bed! I looked around the inn for someone who could solve the problem and there was no one. Guests only! I got in touch, called the owner's number several times and he didn't answer and when he decided to respond to me on WhatsApp he was extremely rude and arrogant! It didn't solve the problem, he asked us to turn the power distribution center off and on again! And he even had the audacity to tell me that he was not a technician to solve the problem! My daughter cried during the morning suffering from the heat and even woke up other guests! MY EXPERIENCE WAS TERRIBLE, A WEEKEND THAT WAS MEANT TO HAVE A REST AMIDST NATURE, IT WAS STRESSFUL! THE OWNER IS BADLY EDUCATED! (Original) Atendimento é péssimo, horrível!!! Eles não tem funcionário na pousada para dar suporte. Eu precisei de um prato para servir lanche para minha filha, e simplesmente não tinha ninguém na pousada, somente os hóspedes! As 03h da manhã nosso ar-condicionado parou de funcionar porque congelou, e começou a cair pedras de gelo em cima da cama da minha filha uma criança de 3 anos! Procurei pela pousada alguém que podia resolver o problema e não tinha ninguém. Somente os hóspedes! Entrei em contato, liguei diversas vezes no número do dono e o mesmo nao atendia e quando resolveu me responder no WhatsApp foi extremamente mal educado, arrogante! Não resolveu o problema, pediu para nós mesmos desligar e ligar o centro de distribuição de energia! E ainda teve a audácia de me dizer que não era técnico para resolver o problema! Minha filha chorou durante a madrugada sofrendo com o calor e ainda acordou outros hóspedes! MINHA EXPERIÊNCIA FOI PÉSSIMA, UM FINAL DE SEMANA QUE ERA PARA TER UM DESCANSO EM MEIO A NATUREZA, FOI UM ESTRESSE! O DONO É UM MAL EDUCADO!

(Translated by Google) The location is on a dirt road, but it's not too difficult. The staff is very nice. The breakfast is delicious. The annoying thing is that it's an adapted house, with wooden doors that don't block out the sound - noisy guests can be heard at any time and the sound that should be ambient (both in the reception and in the restaurant) echoes loudly throughout the room - at night and in the early hours. The double bed is hard and the pillow is very high, with the option of a higher one too. (Original) Localização é em estrada d chão batido, mas sem muita dificuldade. Equipe é muito boa. O café da manhã é gostoso. O chato é que é uma casa adaptada, com portas de madeira que não vedam o som - hóspedes barulhentos são ouvidos em qualquer horário e o som que era para ser ambiente (tanto na recepção quanto no restaurante) ecoam alto em todo quarto - noite e madrugada. Cama de casal é dura e o travesseiro, muito alto, com opção de mais alto também.

(Translated by Google) I loved it, the inn is super quiet, comfortable and very beautiful. I really liked the decoration of the space, and the breakfast is perfect, especially the carrot cake. I will come back again! (Original) Amei, a pousada é super tranquila, confortável e muito bonita. Gostei muito da decoração do espaço, e o café da manhã é perfeito, especialmente o bolo de cenoura. Voltarei mais vezes!

(Translated by Google) The guesthouse is beautiful, wonderful service, I don't even need to mention it... I love this place (Original) Pousada é linda maravilhosa atendimento nem se fala... Amo esse lugar

(Translated by Google) It was a wonderful experience. The space is super well decorated. A guesthouse with beautiful pieces. Exquisite breakfast. Excellent welcome. Very comfortable. Completely integrated with nature. Close to the Historic Center. Every day concert with birds. (Original) Foi uma experiência maravilhosa. O espaço é super bem decorado. Uma pousada com peças lindas. Café da manhã primoroso. Excelente acolhimento. Muito confortável. Completamente integrada a natureza. Pertinho do Centro Histórico. Todos os dias concerto com pássaros.

(Translated by Google) Great place, phenomenal breakfast, I would just go back (Original) Lugar genial, café da manhã fenomenal, simplemente voltaria

(Translated by Google) One of the best inns I've ever been to. Extremely clean, fragrant, peaceful environment, impeccable breakfast and the person who welcomed us was a very friendly employee. The Master suite is perfect and very comfortable, I was able to rest a lot. The only negative point was the communication with whoever takes care of the hotel's WhatsApp, it takes a long time to respond. But otherwise, PERFECT tuff. (Original) Uma das melhores pousadas q já fui. Ambiente extremamente limpo, cheiroso, tranquilo, café da manhã impecável e quem nos recepcionou foi uma funcionária muito simpática. A suíte Master é perfeita e muito confortável, consegui descansar muito. O único ponto negativo, foi a comunicação com quem cuida do WhatsApp da pousada, demora muito p responder. Mas no mais, tufo PERFEITO.

Great place, patchy service, limited food options, outdated rooms. Very enjoyable place to relax. Child friendly with lots for kids to do. Amazing views and friendly staff. Our room (402) needed some updating/repair. The AC unit did not have the diffuser on it so directing the air flow was impossible (see pic). The fridge was wobbly, which was causing the door to bang the shelving unit every time it was closed (see video). Simple things to fix, and for the price of Pousada Penhasco, we would expect not to have these minor annoyances. Our room also did not have the internal glass doors which was could see on neighbouring chalets, only the metal doors with built in blinds you can open/close. Not sure why our room didn’t have these additional doors. Service was generally good, and the guys at the bar were happy to help. But every time we ordered drinks with food (5 times in total) the drinks were forgotten. Four times, we explained and they went back and brought the drink. The last time, I tried to explain in Portuguese the drink was missing and the guy never came back. It was late at night and I did not want to walk to the bar to get a drink which we’d ordered with room service. When we mentioned this the next day when presented with the food and drink bill at checkout, the reaction was not particularly supportive or understanding. As they could not verify that the can of coke was not given to us, the staff member who did not return with it, they gave us a bottle of water instead. Fair enough. Considering we’d stayed here for 5 days and our bill was around Rs.1400 - the reception staff’s annoyed reaction to disputing this one Rs.8 can of coke was disappointing and tainted our opinion of Pousada Penhasco. Lots of activities for kids to do, which is good, but again, everything looks like it needs updating/refurbishing. The table tennis equipment is damaged and old. The air hockey tables barely work. The play area/obstacle course for younger kids is great but could also do with a refurbish. Mini golf is good. The swimming pools are really well maintained and the best part of the resort. The food is decent, but after 2/3 days the options feel limited. Since the resort stopped having an evening dinner service, you have to rely on the bar food until 10pm, or travel into Chapada dos Guimarães.

It's a wonderful place, the the staff very preparated, the view a is amazing, the rooms extremaly cleanrd. Were perfect days.

Its delightful to spend a day there, but even better to sleep over and enjoy it on vacation time.

Nice place with beautiful views but too expensive (restaurant)

The restaurant is pretty good, the view is awesome, recomendo this place

Place is great BUT Poor services in general

Great facilities and nice view

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(Translated by Google) The hotel left a lot to be desired. The room smelled bad (due to the older furniture), and the room and bathroom should have a smell. And because it's a hotel, it has to be spotless, regardless of the price. We only have comfort in our own homes, but leaving your home to sleep in a terrible place is a no-go! Breakfast is not even worth mentioning... it's not the first time I've stayed, but the way it was was the last time! (Original) Hotel deixou muito a desejar. Quarto com mal cheiro, ( por ter móveis mais antigos) tinha que ter cheirinho no quarto, no banheiro. E por ser hotel, tem que está sempre impecável, independente do valor.Conforto nós temos somente em nossas casas mesmo, mas sair da sua casa para dormir em um péssimo lugar, não dá! Café da manhã nem se conta… não é a primeira vez que fico, mas do jeito que estava foi a última vez!

(Translated by Google) Well-located hotel with a good breakfast. However, it's quite old and not very well maintained. The shower stall has no handles, and the minibar has no outlet. They didn't clean the room on the first day, saying it was because we didn't ask at reception, but we were never instructed on this procedure. (Original) Hotel bem localizado com bom café da manhã. Mas bem antigo e não muito bem conservado. Box banheiro sem puxador, frigobar sem tomada pra ligar. Não limparam o quarto no primeiro dia e disseram que era pq não pedimos na recepção, mas em nenhum momento fomos instruídos sobre esse procedimento.

Great stay,Comfortable rooms the staff were great and the food was very nice.the bird life here is fantastic both for birders and photography. Highly recomend this spot as a stop over.

The staff was very nice and helpful, the food was great and the place was well maintaned and very charming.

(Translated by Google) Our stay was incredible! The breakfast was impeccable, with lots of fresh options every day, the rooms were cleaned daily, towels changed every day, everything was clean and smelled nice. Everyone was very welcoming and attentive, they gave us lots of tips during our stay. I highly recommend it! (Original) Nossa hospedagem foi incrível ! O café da manhã impecável, com muitas opções fresquinhas todos os dias, os quartos eram limpos diariamente, toalhas trocadas todos os dias, tudo limpinho e cheiroso. Todos muitos receptivos e atenciosos, deram muitas dicas durante nossa estadia. Super recomendo!

(Translated by Google) Family-run guesthouse, spacious room, new and clean linens, very good bathroom, excellent breakfast. They are always asking if we need anything, if everything is okay. In short, I felt welcomed like a special friend. I highly recommend this guesthouse in Chapada dos Guimarães. (Original) Pousada familiar, quarto amplo, enxoval novo e limpo, banheiro muito bom, café da manhã excelente. Estão sempre perguntando se precisamos de algo, se está tudo bem. Enfim, me senti acolhido como um amigo especial. Super recomendo essa pousada na Chapada dis Guimarães.

(Translated by Google) Super cozy guesthouse! Everything is very delicate and clean, bathroom with hairdryer, herbal soap, shampoo and conditioner, very comfortable bed, extremely relaxing environment, very attentive and human reception staff! (Original) Pousada super aconchegante! Tudo muito delicado e limpo, banheiro com secador, sabonete de ervas, shampoo e condicionador, a cama muito gostosa, o ambiente extremamente relaxante, a equipe da recepção muito atenciosa e humana!

(Translated by Google) We loved our stay at Pousada Vento Sul, a family atmosphere, impeccable cleanliness and organization of the rooms, brand new bathroom, cable TV channels in the room, good internet and the location very close to the center of Chapada, not to mention a fantastic breakfast. Keila and her family welcomed us with a beautiful smile on their faces. We felt at home. We will definitely be back. (Original) Adoramos nossa estadia na Pousada Vento Sul, ambiente familiar, limpeza e organização dos quartos impecáveis, banheiro super novinho, canais por TV a cabo no quarto, internet boa e a localização bem próximo ao centro da Chapada, sem conta com um café da manhã fantástico. A Keila e sua família nos recebem com um belo sorriso no rosto. Nos sentimos em casa. Voltaremos com certeza.

(Translated by Google) I stayed at Pousada Vento Sul from March 13th to 16th, it was magnificent, everything was clean, the coffee was wonderful, I loved it, I will always come back (Original) Estive hospedada na pousada vento sul de 13 a 16 de março, foi magnífico, tudo limpo, café maravilhoso, amei, voltarei sempre

(Translated by Google) For those who enjoy peace and quiet... Total silence. A small guesthouse, family-run business with few employees. Good rooms, hot and pleasant showers. A unique building, made of stone, rustic decor and location. A welcoming environment to enjoy nature. There is no pool or other attractions. It's just a place to relax! With what they offer, it's great. If you need anything, ring the bell and they'll come and help you right away. Check carefully to see if it meets your needs and expectations. Owners: José and Neiva (Original) Para quem gosta de paz e sossego… Silêncio total. Pousada pequena, empresa família e com poucos funcionários. Quartos bons, banho quente e gostoso. Construção diferente, em pedra, lugar e decoração rústicos. Ambiente acolhedor e para apreciar a natureza. Não tem piscina ou maiores atrativos. É descanso mesmo! Dentro daquilo que oferecem, está ótimo. Se precisar de alguma coisa, toque o sino que logo virão atendê-lo. Verifique com atenção se atende às suas necessidades e expectativas. Proprietários: José e Neiva

(Translated by Google) I LOVED IT SO MUCH, it was wonderful, cozy place, delicious breakfast, PEACEFUL, we stayed in the junior suite with balcony. Simply speechless, we will come back again... I highly recommend it, but because it is a forest there are mosquitoes so I recommend taking repellent (there is no mosquito repellent in the room, only outside) (Original) EU AMEEEEEEI DEMAIS, Foi maravilhoso, lugar aconchegante, café da manhã gostoso, uma PAZ, ficamos no suíte jr. com varanda. Simplesmente sem palavras, já vamos voltar outras vezes... Recomendo demais, mas por ser um bosque há pernilongos então recomendo levar repelente (No quarto não tem, só do lado de fora)

(Translated by Google) An excellent option for a guest house in Chapada dos Guimarães. A beautiful, peaceful place, surrounded by nature. The owners and staff are attentive and make you feel at home. It was like being at home. The rooms are clean and very cozy, with a private balcony. A great breakfast and the possibility of using the kitchen for meals. Chapada dos Guimarães has its own energy! (Original) Uma excelente opção de pousada em Chapada dos Guimarães. Local lindo, tranquilo, cercado de natureza. Os proprietários e funcionários são atenciosos, te deixam a vontade, era como se estivéssemos em casa. Os quartos são limpos e muito aconchegantes, possuem uma varanda privativa. Um ótimo café da manhã e a possibilidade de utilizar a cozinha para e refeições. Chapada dos Guimarães tem uma energia própria!

(Translated by Google) I was surprised by the decor, cleanliness, beauty, space and ambiance of this guesthouse. The rooms are large, the bed is huge and high, the sheets are very nice and the breakfast did not disappoint. I would definitely come back. (Original) Surpreendeu-me a decoração, higiene, beleza, espaço e ambientação desta pousada. Os quartos são grandes, a cama é imensa e alta, os lençóis muito agradáveis e o café da manhã não decepcionou. Voltaria com certeza

(Translated by Google) It was a great experience, a place with picturesque architecture, a very clean and organized place, and everyone at the inn welcomed us with great affection and hospitality. I highly recommend it, especially for those who want to disconnect from the noise of the city. (Original) Foi uma super experiência, local com uma arquitetura pitoresca, local muito limpo e organizado, todos os seres da pousada nos receberam com muito carinho e hospitalidade. Super recomendo principalmente para quem pretende se desconectar do barulho da cidade.

(Translated by Google) Spectacular inn, where you will be surrounded by nature. The entire building is constructed with stone blocks, giving the place a special charm, impressing with its rustic and cozy style. Everything is surrounded by lush greenery from a well-kept forest and... Not to mention the bonfire, the friendliness of the owners and the care taken with the cleanliness of the spaces. Everything is very good. (Original) Pousada espetacular, onde você ficará rodeado pela natureza. Toda edificação construída com blocos de pedras dá um charme especial ao local, impressionando com o estilo rústico e aconchegante. Tudo cercado de muito verde de um exuberante bosque bem cuidado e... Sem falar da fogueira, da simpatia dos proprietários e do cuidado com a limpeza dos ambientes. Tudo muito bom.

(Translated by Google) Wonderful reception, the owner herself welcomed us with enormous friendliness. The rooms are very well-kept, cozy, very hygienic and cleaned every day, but they are rooms for couples, with no extra bed for children. A truly romantic place. Exceptional breakfast with Browne made by the owner herself. I will definitely be back again!! (Original) Recepção Maravilhosa, a própria dona nos recebeu com uma simpatia gigantesca. Os quartos muito bem arrumados, aconchegantes, muito higiênico e são limpos todos os dias, porém são quartos para casais, sem cama extra para filhos. Realmente um local romântico. Café da manhã excepcional com Browne feito pela própria Dona. Voltarei mais vezes com toda certeza!!

(Translated by Google) Don't fall for this scam. Incompetent staff, they ask for money in advance and then cancel the reservation. The location is not correct, and is very different from what was reported. (Original) Não caiam nesse golpe. Pessoal incompetentes, pedem dinheiro antecipado e depois cancelam a reserva. A localização não está certa, e é bem diferente do informado

(Translated by Google) Do not stay at this place!! The owner is extremely rude, arrogant and disrespectful of consumer rights. I made a reservation at this accommodation through Booking, and after the reservation was completed and confirmed, this lady sent me a message practically demanding that I pay a higher price than advertised, saying that the price was wrong because it was a holiday, even though she herself had advertised it at that price. When I refused and demanded that the advertisement be respected, she started harassing me through messages and threatened to cancel my reservation on the platform if I did not pay the higher price. She also wanted me to pay 50% in advance, without giving any deadline, and said that she did not accept credit cards, which was also completely at odds with what was advertised. Booking had to intervene and, obviously, since I was right, they kept the reservation at the advertised price. But due to this lady's lack of education and unpreparedness to provide decent service, and even insinuating that my stay would be "embarrassing", I decided to cancel and look for a place where I would be respected, preventing myself from going through an unpleasant experience. This lady even mocked me, saying that I needed "spiritual work", just because I demanded the minimum, which was compliance with the conditions that she herself disclosed. (Original) Não fiquem nesse lugar!! A proprietária é extremamente mal educada, arrogante e desrespeitosa com os direitos do consumidor. Fiz uma reserva nesta acomodação pelo Booking, e depois da reserva já concluída e confirmada, essa senhora mandou mensagem praticamente exigindo que eu pagasse valor mais alto que o anunciado, dizendo que o valor estava errado por ser feriado, sendo que foi ela mesma quem anunciou naquele valor. Como eu me recusei e exigi que fosse respeitado o anúncio, ela passou a me hostilizar por mensagens e ameaçou cancelar minha reserva na plataforma se eu não pagasse o valor mais alto. Ainda quis que eu pagasse 50% de adiantamento, sem dar nenhum prazo, e disse não aceitar cartão de crédito, o que também estava em total desacordo com o anunciado. A Booking precisou intervir e, obviamente, como eu estava certa, mantiveram a reserva no valor anunciado. Mas pela falta de educação e despreparo dessa senhora em atender decentemente, que ainda insinuou que a minha estadia seria "constrangedora", decidi cancelar e procurar um lugar onde eu fosse respeitada, me prevenindo de passar por uma experiência desagradáel. Essa senhora ainda foi debochada comigo, dizendo que eu precisava de "trabalho espiritual", apenas por eu exigir o mínimo que era o cumprimento das condições que ela mesma divulgou.

(Translated by Google) The accommodations are new and very comfortable, the bed is very soft. We only stayed for the night, we chose not to have breakfast there. Excellent value for money. You just need to be a little careful when dealing with the owner: she is very suspicious and invasive. Despite the short interaction with her, the entire conversation was very uncomfortable. She demanded full payment in advance and took the room key from my boyfriend's hand to return it only after payment. It was a little difficult to find the place because the owner does not leave any identification signs out front, according to her, to prevent people from knocking on the door to ask about vacancies in the accommodations. She seemed very confused and repeated all the information several times, saying to only look for her until 8 pm because she went to bed early and did not wake up until the next morning. I can completely understand the complaints in the other reviews. (Original) As acomodações são novas e bem confortáveis, a cama é bem macia. Nos hospedamos apenas para passar a noite, optamos por não tomar café da manhã no local. Custo benefício excelente. Só é preciso um pouco de cautela para lidar com a dona: muito desconfiada e invasiva. Apesar da curta interação com a mesma, foi bem desconfortável a conversa toda. Exigiu o pagamento total antecipado e tomou a chave do quarto da mão do meu namorado para devolver apenas após o pagamento. Foi um pouco difícil de achar o local porque a dona não deixa placas de identificação na frente, segundo ela, quer evitar de pessoas ficarem batendo lá para perguntar sobre vagas das acomodações. Ela parecia bem confusa e repetiu todas as informações várias vezes, disse para procurar ela apenas até às 20h porque a mesma dormia cedo e não acordava até o outro dia cedo. Consigo entender perfeitamente as reclamações das outras avaliações.

(Translated by Google) My name is Hugo, Aline's husband. We booked through Booking for 11/19. Well, when it was around 2:00 p.m., the inn asked me to pay 50% because I hadn't checked in yet. Okay, I paid. When it was around 6:30 p.m., the owner, Patrícia, told me that she went to bed early and that I had to be there by 8:00 p.m. I explained that I would do my best to get there and also said that I would pay the other 50% right then and there if that was the problem. In short, she told me: Why don't you read? If you had read or listened, you would have known that check-in is until 8:00 p.m. Then she told me that I was drunk and that I'm the type of person who doesn't travel. Well, my wife, our 5-year-old son and I were at some friends' house in Chapada and we chose the inn just to have a place to sleep. In short, be careful with this inn, the owner goes to bed early, doesn't like to be disturbed and has a crystal ball that predicts what kind of person you are and are with. In the end, we returned to Cuiabá because of this completely out of control lady. (Original) Me chamo Hugo esposo da Aline, reservamos pelo Booking para o dia 19/11, bom quando era cerca de 14h a pousada solicito o pagamento de 50% porque eu ainda não havia feito o checking, ok, fiz o pagamento. Quando era por volta das 18h30 a Proprietaria Patrícia me disse que dormia cedo e que eu tinha que estar até as 20h, expliquei que faria o possível pra chegar e também informei que faria os outros 50% naquele exato momento caso fosse esse o problema. Resumindo, ela me falou assim: Porque não le, se lesse ou ouvisse saberia que o checking é até as 20hs, depois me disse que eu estava bebado e que eu sou o tipo de quem não viaja. Bom, estava eu minha esposa e filho de 05 anos na casa de uns amigos na chapada e escolhemos a pousada para somente ter um local para dormir. Resumindo, cuidado com essa pousada, a Proprietaria dorme cedo não gosta de ser incomodada e tem uma bola de cristal a qual prevê qual o tipo de pessoa você é e está. Por fim voltamos para Cuiabá por causa dessa senhora completamente descontrolada.

(Translated by Google) PROS: Excellent breakfast. Delicious cheese bread and coffee! Fresh juice made to order. CONS: The room was not very clean. There was a dead cockroach on the floor next to the bed. Dirt that fell from the lining onto the bed. Dirty armchair. Dirty/stained blanket. Shower with little water flow. Very soft bed (not comfortable for my taste). Breakfast was served almost 30 minutes late. We received an apology for the delay with the justification that the previous night was good. Since we had a tour booked, there was very little time for breakfast. There were two nights, I tried to cancel one before the first night, but due to the cancellation policy the hostess Patrícia informed me that it would not be possible. So far so good. Rules are rules. However, during breakfast she asked us if everything was okay in the room. So I complained about the cleanliness of the room and we clearly realized that our complaint was not well received. She even said harshly that my complaint was “just my opinion,” as if dirt was a matter of personal opinion and not something that could be verified if she were willing to visit the room to see what I had reported. This fact was decisive for us to abandon the second night. We went on a trip that had already been planned and when we returned we collected our belongings and went to look for another accommodation. (Original) PRÓS: Café da manhã excelente. Tinha pães de queijo e café deliciosos! Suco fresquinho preparado na hora. CONTRAS: O quarto não estava bem limpo. Havia barata morta no chão ao lado da cama. Sujeira que caiu do forro sobre a cama. Poltrona suja. Cobertor sujo/manchado. Chuveiro com pouco fluxo d’água. Cama muito mole (para o meu gosto não é confortável). O café da manhã foi servido com atrasado de quase 30 minutos. Recebemos um pedido de desculpas pelo atraso com a justificativa que a noite passada foi boa. Como tínhamos passeio marcado, o tempo para café da manhã ficou muito curto. Eram duas diárias, tentei cancelar uma antes da primeira noite, mas devido à política de cancelamento a anfitriã Patrícia me informou que não seria possível. Até aí tudo bem. Regras são regras. Porém durante o café da manhã ela nos questionou se estava tudo bem no quarto. Então eu fiz minha queixa sobre a limpeza do quarto e percebemos claramente que a nossa queixa não foi bem recebida. Inclusive ela disse com rispidez que a minha queixa seria “apenas uma opinião minha”, como se sujeira fosse uma questão de opinião pessoal e não algo que pudesse ser constatado se ela se dispusesse a visitar o quarto para ver o que relatei. Esse fato foi decisivo para abandonarmos a segunda diária. Fomos para um passeio que já estava programado e no retorno retiramos os nossos pertences e fomos buscar outra acomodação.

(Translated by Google) An excellent accommodation option in Chapada dos Guimarães. The inn is made up of super comfortable and clean chalets. It has a wonderful green area with the sound of birdsong and a swimming pool to cool off on hot days. Breakfast is prepared with great care by chef Tamara. The owner Patrícia was super friendly and kind, contributing even more to our experience in this special place. (Original) Uma excelente opção de hospedagem em Chapada dos Guimarães. A pousada é composta por chalés super confortáveis e limpos . Possui uma área verde maravilhosa com a trilha sonora dos passarinhos, uma piscina para se refrescar nos dias quentes. O café da manhã é preparado com muito carinho pela chef Tamara. A proprietária Patrícia foi super simpática e gentil contribuindo ainda mais com a nossa experiência nesse local tão especial.

(Translated by Google) The inn is a very beautiful and calm place, the rooms are great and very cozy... the owner is friendly and welcomed us very well!! (Original) A pousada é um lugar muito lindo e calmo, os quartos são ótimos muito bem aconchegados… a dona é simpática e nos recebeu muito bem!!

Nice place

(Translated by Google) Great location, spacious house, plenty of space for a large family or a gathering of friends. Heated pool and unparalleled service from the owners. I highly recommend it, a great option in Chapada. (Original) Ótima localização, casa ampla, espaço de sobra para família grande ou reunião de amigos. Piscina aquecida e o atendimento dos proprietários sem igual. Super recomendo uma ótima opção em Chapada.

(Translated by Google) Great place to spend weekends and holidays, close to everything as it is in the center of Chapada dos Guimarães, rooms with air conditioning, good structure, well ventilated, swimming pool, barbecue, great space for gatherings. (Original) Lugar ótimo para passar finais de semana e feriados, perto de tudo pois fica no centro de Chapada dos Guimarães, quartos com ar condicionado, estrutura boa, bem arejado, psina, churrasqueira, otimo espaço pra confraternizações.

(Translated by Google) My friend's house is very nice, we feel at home, Marcia Mesquita has us as long-time friends, spending New Year's Eve with her in the square was the best... Ultra... Mega... Good... Great... Good energy... Cleanses the soul... All the best. (Original) A casa de minha amiga é muito boa, nos sentimos em casa, a Marcia Mesquita nos tem como amigos de longa data, passar o revellion com ela na praça foi topper.. Ultra.. Mega.. Bom.. Ótimo.. Boas energias.. Limpa a alma... Tudo de bom.

(Translated by Google) Beautiful, peaceful place, unfortunately we didn't enjoy it much because it was raining. I recommend it. (Original) Lugar lindo, tranquilo, infelizmente não aproveitamos tanto pq estava chovendo. Recomendo

(Translated by Google) Vidotti family home in Chapada dos Guimarães. The house is very cozy, well located, with a swimming pool and ample parking. A peaceful corner in the middle of Chapada. (Original) Casa da família Vidotti em Chapada dos Guimarães. A casa é muito aconchegante, bem localizada, com piscina e amplo estacionamento. Um recanto de tranquilidade no meio da Chapada.

(Translated by Google) Everything was wonderful, I loved the house, a cozy place, I highly recommend it. I loved it👋👋♥️♥️😍😍 (Original) Td muito maravilhoso amei a casa, lugar aconchegante super recomendo. Ameiiiiiiii👋👋♥️♥️😍😍

The worst hotel I've been in a while. We slept downstairs, we heard everything people were talking upstairs, when somebody walked upstairs the room was shaking and things fell down from the ceiling. It was extremely loud from the waterpump and the aircondition directly infront of the window. There was no water in the evening!!! And very expensive! DON'T GO THERE!!!

TOP !!!

(Translated by Google) A great guesthouse, by far the best we've been to in Chapada. What we take into consideration most is the cleanliness of the place, especially the rooms, and besides being clean, organized, it Smelled GREAT. Excellent service, and the food was wonderful. In addition to going back other times, we will definitely recommend the place to our friends. 1000 out of 10 without a doubt (Original) Uma ótima pousada, de longe a melhor que fomos na chapada. O que mais levamos em consideração é a limpeza do lugar, principalmente dos quartos, e lá além de limpo, organizado é CHEIROSO. Atendimento excelente, e a comida maravilhosa. Além do voltarmos outras vezes, com certeza recomendaremos o lugar para nossos amigos. Nota 1000 sem dúvida

(Translated by Google) A charming place with wonderful energy... Every little corner is a detail full of care and personality... Perfect breakfast! The location is perfect for watching the beautiful sunset and the cozy lighting in the garden makes for an incredibly peaceful start to the evening! Not to mention the service, which is top notch! Wonderful staff! Worth a visit! You'll be enchanted! (Original) Lugar encantador, com uma energia maravilhosa... Cada cantinho um detalhe cheio de capricho e personalidade... Café da manhã perfeito! A localização favorece a observação do lindíssimo por do sol e a iluminação aconchegante do jardim traz um início de noite com uma paz incrível! Sem contar no atendimento que é nota 10! Equipe maravilhosa! Vale conhecer! Vai se encantar!

(Translated by Google) If I could give it 10 stars, I would! The staff is amazing, the hotel has a wonderful structure... more beautiful than the photos show! Everything we asked for was promptly attended to (special lunch and dinner). We had wonderful days with our family! We will be back!!! (Original) Se pudesse dar 10 estrelas daria! Equipe espetacular, pousada com estrutura maravilhosa...mais linda doq as fotos mostram! TD oq solicitamos foi prontamente atendido ( almoço e jantar especiais). Passamos dias maravilhosos em família! Voltaremos!!!

(Translated by Google) I stayed at this place a few years ago and now with new management I hope they can solve the old problems like the lack of hot water in the shower. As I was at the first feijoada there, I can say that it was delicious and very well prepared. The organization failed to provide tables for lunch. I had to eat in my room because there were no tables available. Here are some tips to improve next time. (Original) já estive hospedado neste local a alguns anos atrás e agora com nova direção espero que consigam resolver os velhos problemas como a falta de água quente no chuveiro. como estive na 1 feijoada do local vou dizer que estava deliciosa muito bem preparada. a organização falhou quanto a distribuição de mesa para almoçar. Tive que comer no quarto pois não havia mesa disponível. fica as dicas para melhorar na próxima.

(Translated by Google) Great hostel! Good facilities, hospitality, good breakfast, parking and good location. Everything was wonderful, the only reason I didn't give it 5 stars is because in my apartment (07) there was only hot water in the shower on the first day, and only cold water on the second and third days, even though I told the guy at reception on the second day. (Original) Ótima pousada! Boa estrutura, receptividade, bom café da manhã, estacionamento e boa localização. Tudo maravilhoso, só não dei 5 estrelas pois no meu apartamento (07) só teve água quente no chuveiro no primeiro dia, no segundo e no terceiro só agua fria mesmo informando no 2 dia ao rapaz da recepção.