The 28 best pet-friendly places and activities in Karlovy Vary

The hotel is just as beautiful in person as it is in the movie, Last Holiday. It was my dream to see this place in person. The town itself is just stunning and has many interesting shops as well. I had the Riverside room which mostly faced the parking lot but I was not bothered by it as the town overall is still very pretty. Excellent courteous staff as well. Highly recommend booking directly with the hotel instead of a third party to ensure the room and view that you want.

Incredible and iconic. We stayed at this beautiful hotel. The staff are professional and friendly. Atmosphere is very tranquil with piano music everywhere. We had a suite at Quisisana, it was a stunning room. Breakfast is delightful and their cafe and restaurant are too. Everything seems immaculate. We enjoyed it

I have been to Karlovy Vary several times, and my partner and I always wanted to stay at Hotel Pupp, a beautiful 5-star hotel where most celebrities stay during the film festival. The hotel is rather expensive, but we thought it would be a fantastic experience. Unfortunately, this was far from reality, as it turned out to be one of my worst stays in a 5-star hotel. First of all, the staff. We were not allowed to try any of the hotel’s services. We were informed, rather rudely, that the cocktail bar was fully booked (later we realized it was actually closed, they didn’t even check). We also couldn’t get a table in the Grand Restaurant, despite it being about 80% empty at dinner time, and we were not allowed to sit in the bar area for a light meal. We tried calling room service (as this was our only option for eating), but they never picked up the phone, even after trying multiple times. As for the room, it honestly felt closer to a nice 4-star standard than a 5-star one. The room and bathroom were relatively small, although the décor did look luxurious. Lastly, the wellness area. There are far better options in the city. It consists of an indoor pool (quite cold) with a few hot baths on the side. The place was crowded, and due to the poor acoustics, it was impossible to relax, so we left. Overall, it was a disappointing experience, especially because of the staff’s performance, which made us feel really unwelcome there.

We loved our stay in this iconic and historic hotel. The room was perfect. Spacious, clean, nice. Bed was very comfortable, the pillows and blankets so soft. Spacious and clean bathroom, fluffy towels and bath robes. Staff professional, nice, kind and helpful. Best breakfast ever and the fancy dinner in the Grandrestaurant Pupp was awesome experience. Please respect the dress code and enjoy.

Lovely and iconic hotel in karlovy vary. Enjoyed my stay here. Stayed in riverside and checked out the pool/spa. Spa was a bit busy (could be bigger for size of hotel) but looked modern. Breakfast was awesome - takes the traditional sumptuous European hotel and elevates to the next level. Overall a pleasant and attentive stay. Would recommend the property to others in the area.

Staying here till Monday the 15th, we are on the second floor. You can hear everything above you, so our wake up call was someone stomping above us. The room only has AC in one room. So that’s fun. Ordered room service and went down to get desert was treated poorly. Called room service 3 times no answer or call back. The casino lady made fun of our dress attire, then was rude when I handed her my drivers license then told me to get my passport. It’s the tone and how she spoke. The Sauna, pool and other amenities are great. Had a massage and it was fantastic. Went to the becher bar, Mark the bartender was phenomenal. Great banter and overall person to interact with here.

Hotel is beautiful. We upgraded ourselves to a room at Riverside after we got a chance to check our original booking at Parkside wing that felt quite lackluster in comparison and was further away from a spa. Two different standards. Our new room was great and the view was really nice - got that historical posh essence. Got two Spa treatments. Massage was great and herbal bath before was a nice experience. Employees were nice and attentive. Walking in bathrobe and slippers from room through historical corridors was a cool feeling. Spa area with pool and saunas pleasant. We experienced not very nice dark haired Ukrainian lady who worked there. At first we wanted to check why the whirlpool jets are not on and if there is any button to make it work. We followed with a blond Ukrainian lady - employee. After trying to get her attention we followed her into the staff room. We knocked on the door. She opened and said "automatic" as she seemed not speak any other language. Behind her was her dark haired colleague who jumped out and was making quite angry gestures that felt as to stop bothering her colleague and was repeating "automatic, 10 minutes".The same dark hair lady came to me three minutes before closing time when I was waiting for my partner who could not walk properly to come back from sauna and in somehow condescending tone without smile uttered:" Sorry, closing ". Met her the day after in changing rooms and she even did not say hi or smiled. Did not feel very welcoming :/ Food was tasty. Attending staff mostly friendly and professional. What was a bit dissapointing was that the first evening we came to eat at Grandrestaurant we did not get help for my boyfriend with crutches. We were led to the table but I had to pull the chair for him and help him in the seat with no assistance. Next day for a breakfast the hostess said that we have to wait for table for two people without much effort to find a temporarily seat for my boyfriend who had unfortunate injury the day before and could not walk very well without leaning on his crutches. We sat ourselves at the bar and waited. They escorted us after to the backside tables in the other room without thought of the distance to the buffet and after we protested they sat us back in the front room after cleaning some table. Some of the staff seem not to have such a nice vibe but overall the experience was positive with some genuine wow moments. Would be definitely nice venue for Christmas time.

Nice hotel! Great location. For Eastern Europe, this may be 5 stars, however I would say 4 is more adequate. Buffet is a bit ordinary, wine menu small. View is grand. Cable car ride down to the town is cute.

Overall, the hotel provides a very good experience and we were satisfied with most aspects of our stay. However, the breakfast was quite disappointing, the options were very limited and lacked variety, which does not match the standard of a hotel at this level. Several members of our group chose not to return to breakfast after the first day. I have also noticed that many other guests have raised the same concern. I truly hope the management will take this feedback into consideration and work on improving the breakfast selection, as it would make the overall stay much more enjoyable.

It's absolutely incredible. The moment you enter you feel like in a 5 star hotel (as you are in a 5 star hotel). The rooms are very big like maybe even a bit too big haha and the only complaint I'd have is that there's no AC but it's an historical building so I guess that's why. You can open every window so it's okay. View was amazing, breakfast was incredible, they have a cable cart to get to the city that goes more or less about every 20 minutes so you're in the city really quickly and it's free for you to use. There's one thing that's a bit crazy and that is that you have to pay 30€ PER NIGHT for your pet. That's just beyond good and evil in my opinion and should be stated before you book imo. The garden is somewhat big but there are no big parks or chill walkable areas in the immediate surroundings so keep that in mind in case you have a dog that needs a lot of entertainment/walks. Swimming pool and sauna were great too and are also free to use. They also had two jacuzzi but I didn't use them but looked good. Everything was very clean and every staff I talked to was very friendly and forthcoming. Would definitely stay again there but probably without my dog ^^

A single room is just that with a twin bed, something that was not really clear when I booked it. With that in mind the room was great, with a good bath. The location is perfect. The hotel is located on a hill above the city which makes it quite and a perfect place for rest. There's a garden around the hotel, with a lot of trees and even a rose garden. If you don't want to use taxis the hotel offers a service of free busses going to the center of the city.

Beautiful hotel. The beds are comfy and the amenities on site are great….except the pool. It’s a shallow small pool and the two small hot tubs were just kind of warm. The hallways could also use a little work, as it reminded me of the Shining. All in all my wife and I enjoyed it, but it could also use some work.

Disappointing Service at Reception – A 5-Star Hotel with 0-Star Attitude We arrived (October 14, 2025 afternoon) at the hotel slightly later than expected due to our tour schedule. Our guide suggested we head to the downtown area first to catch the sunset and planned for us to complete the hotel registration after we returned. However, instead of politely explaining that the registration needed to be completed before we could receive our room keys, the young gentleman at the front desk rudely told us, “If you don’t fill the form, I’ll call the police.” This was completely unnecessary and extremely unprofessional. Later, when another member of our group asked him a question, his response was impatient and disrespectful. His behavior not only ruined my first impression of the hotel but also affected the overall mood of our group. It’s unfortunate that such poor service overshadowed what should have been a pleasant experience at a 5-star hotel. The hotel itself may deserve five stars, but the reception staff certainly did not reflect that standard.

Beautiful grounds but a dated building and swimming area. Very friendly staff, they were patient with us as we only spoke english. The location is perfect, we walked into town which was easy but a steep walk.

I had a pleasant stay at this accommodation. The reception desk was proactive and helpful, answering all my questions over the phone before my arrival. The restaurant served good food, and the breakfast buffet was satisfying with a decent variety. The rooms and common areas were clean and tidy, which added to the overall comfort. I also appreciated the option for a late check-out, available for an additional fee. Overall, a smooth and comfortable experience.

Stayed 4 nights here and thoroughly enjoyed ourselves. Excellent staff throughout our stay. Plenty of choice for breakfast. We also had a dinner there one night and a lunch, both of which were great. The hotel decor seems dated at first glance but, in hindsight, that is probably the intended vibe...old world elegance! Our accommodation was really quite spacious, very clean and with everything in excellent order. Two well functioning lifts. The perfect location to enjoy the sights of Karlovy Vary.

A very good service and very friendly - and this is the most important. Sweet and salty breakfasts, nothing special but something for everyone but....nothing special....I give minus one star. The hotel is very quiet, the rooms have everything you will need. Unfortunately, the magnificent terrace belongs to cigarette smokers, which is unacceptable. Why is this so?

⭐️⭐️⭐️⭐️⭐️ A true gem – exceptional service and quality! This is a truly outstanding and warmly managed hotel. I’ve only experienced this level of quality once before – and that was a hidden gem in Dresden. This place definitely belongs in the same league! From check-in to check-out, everything was handled with care, professionalism, and genuine friendliness. The entire team is extremely attentive, helpful, and respectful – you really feel welcomed and appreciated as a guest. The rooms are spotless, the service is excellent, and the food is absolutely delicious – from breakfast to room service, everything was on point. Highly recommended – whether you’re here on a business trip, as a couple, or with family. I would gladly return anytime! The location of the hotel is a 12 out of 10!! Absolutely amazing – just wow!

Fantastic stay at Hotel Romance. I really enjoyed the environment, the atmosphere, the service and the breakfast. The staff was absolutely fantastic and tried their very best to make my stay as good as possible.

We really enjoyed staying at your hotel. Restaurant and service were wonderful and the room was very comfortable and clean. Highly recommended!

We booked the standard room first. After seeing the room we took another room, because it looked really old and outdated. So please book a room in the 4th or 5th floor to be sure to get a nice room. Breakfast was ok. Nothing special. Coffee is not worth to mention.

My experience at the Hotel Dvořák restaurant in Karlovy Vary was truly exceptional. The staff are very caring, kind, attentive, and friendly. The kitchen is fantastic – high-quality dishes and everything in abundance. What touched me most was how, despite the behaviour of some aggressive and unfriendly guests I witnessed, the staff remained calm, kind, and caring at all times. I take my hat off to their perseverance, love, and dedication. This restaurant is a shining example of what true hospitality should be. One thing I did notice and found less pleasant is that some guests pay only for breakfast but take large amounts of food with them for the whole day. This sometimes means that later breakfast guests have fewer options. Perhaps the hotel could keep a closer eye on this in the future so that everyone can enjoy the full breakfast offering.

We booked the wellness package including use of the pool and spa, plus breakfast and dinner. The pool was lovely. Unfortunately we did not get to use the spa as this was undergoing maintenance. As was 1 of the 2 elevators going up to the rooms. The breakfast was fine. The waiting staff is friendly, but when I made the staff aware of the long gray hair in my scrambled eggs, there was no response. We had dinner 1 evening. This was not our type of dinner. The other evenings we walked to a few nice restaurants close by the hotel. The Thais massage was wonderful, definitely recommend this. Unfortunately I did not get to try the beauty treatments. When I went to the reception at the treatment rooms, I was requested to come back another day to book an appointment.

I recently stayed at the Dvořák Spa & Wellness Hotel in Karlovy Vary, and it was a fantastic experience! Perfectly located just 250 meters from the "Hot" thermal spring and close to Stará Louka (80 meters) and Market Colonnade (320 meters), it’s ideal for exploring the town’s UNESCO sites. My room was modern, cozy, and clean, with comfy bathrobes and great Wi-Fi. The spa was a highlight—professional treatments, a relaxing indoor pool, sauna, and steam bath, though the pool felt a bit small. The staff were super friendly and helpful and assisted with everything I needed. The food at the Dvorak Restaurant was tasty, with a good variety. Overall, a wonderful stay for relaxation and sightseeing!

Formal Complaint: I stayed at this hotel three days ago, and I was extremely disappointed with the conduct of the reception staff. During my stay, I was physically assaulted by another guest inside the elevator. Shockingly, the reception staff did not take the matter seriously or provide me with any support. Instead, they brought the guest who attacked me and openly suggested to him that he could simply deny the incident, since there is no surveillance camera inside the elevator. Such behavior is completely unacceptable and reflects a serious lack of professionalism, safety measures, and responsibility on the part of the hotel. This experience was distressing, and I will never consider staying at this property again.

Total scam, the website said there was a private parking for 25e per night with no reservation needed just to arrive and find out the parking is full. The staff couldn't care less and they asked me to go and park in a private parking that is 30-minute walk from the hotel in wind and rain with heavy suitcases. Furthermore, the room seemed like it escaped from WWII, old and dusty, while water from the bathtub leaked everywhere, shampoo bottle was empty, and beds were not comfy. Next, the pool was smaller than what you'd expect for a hotel of this size, there were only two saunas and just as the rooms the spa area looked outdated. We were very underwhelmed and disappointed. While checking out we asked to store the luggage while we are out, we were instructed to put the luggage in a room at the lobby that had no lock, no guard, no way of keeping track of suitcases. Similarly, when we went to pick up the luggage we just entered without anyone talking to us and took our luggage, which we found strange as it seemed like the hotel didn't care much about safety. During the checkout there was no friendly interaction from the staff, overall it seemed like there was little care or desire to provide a good experience. My sincere advice is to never fall for the trap that is this hotel, it's better to pay a bit extra and stay somewhere where your vacation won't be ruined by hotel management's incompetence and indifference.

A good hotel nicely situated in Karlsbad near all popular attractions. I really enjoyed the live performances of local piano players in the hotel lobby downstairs in the evenings!! Kind suggestion is to try to reduce the amount of noise during the performance. For example, smashing of ice for drinks is really disturbing during the piano concert, try to do it up front.

This is one of the best places to stay in Karlovy Vary. Perfect location, nice rooms. The hotel has spa with very nice pool, sauna, and steam room. The Dvorak is very clean.

Terrible Experience - Rude Staff, Poor Service, and Unprofessional Management My stay at the Hotel Savoy Westend in Karlovy Vary was, without a doubt, one of the worst hotel experiences I’ve ever had. I was humiliated and insulted during my stay, particularly in the restaurant, where the service was nothing short of disgraceful. The way the staff treated me made me feel as though I was being served out of their own unwillingness, with undertones of racism in their behavior. The tipping point came when they failed to even provide me with basic silverware during one of my meals. This level of negligence forced me to leave the dining hall entirely and report the incident to the management. Shockingly, no action was taken. Not a single apology was offered. This lack of accountability and disregard for guest concerns is unacceptable for any establishment, let alone one that presents itself as a luxury hotel. I decided to leave the hotel a day early because of the unbearable treatment. However, when I requested reimbursement for the unused night as a gesture of goodwill given my negative experience, the management outright refused. Instead of addressing my concerns or attempting to fix my experience, they coldly stated they could not refund me. This lack of empathy and effort to resolve the situation left me deeply dissatisfied and even more upset. Beyond the disgraceful customer service, the housekeeping was equally appalling. My room was not vacuumed for the majority of my 10-day stay, and it may have been cleaned only once. The minibar was not replenished, further reflecting the hotel’s disinterest in providing basic services to its guests. In summary, this hotel fails on every level: subpar customer service, unprofessional management, careless housekeeping, and an overall dismissive attitude toward guest concerns. I would highly recommend avoiding the Hotel Savoy Westend in Karlovy Vary. Do yourself a favor and choose a hotel that values its guests and provides the respect and care they deserve.

The stay was overall good but there are a few niggles that I have considering this is a 5star hotel. Firstly the room we initially had was very cosy but it was noisy, had a non functioning AC which meant that it got very warm (25 degrees compared to the outside of 18) and the blinds were so bad that my girlfriend and I were awake from 6-7 am. The staff were very accommodating and got us a new room however. The breakfast is fine but nothing special so a bit expensive for €25 a day. What is a bit weird is that after checkout, we were not allowed to continue using the spa facilities or anything, they essentially told us to find something else to do, which I find very odd for a 5 star hotel where you cannot select your checkout time. I have never had this anywhere, even after checkout I have always been allowed to remain at the swimming pool or other. So overall the experience was ok but could be better.

Excellent hotel for a very good price! The room was very spacious and so was the bathroom. We had a deluxe room with a balcony. The only issue was the A/C did not work well but it was a beautiful night so we slept with the windows open.

We are currently staying in this hotel. What a mistake! Certainly not a 5 star hotel. The rooms, the carpets stink, really badly. Inside of hotel needs serious renovation. The staff hardly speaks any english. The place looks really run down. Worst is they advertise that thermal water is available, but you have to buy procedures to be able to bath in thermal water but actually they mix the water with tap water, to cool it down. The food is really below average. So pls save yourself and choose another hotel in the area.

My overall impression doesn’t allow me to leave a better review than three stars. The hotel is located in a quiet street, not far from the city center. Due to the limited spa facilities and the rather old fashioned hotel (and no longer fresh) interior, we didn’t feel like staying inside the hotel and were more tempted by the hikes and walks nearby. Our room wasn’t worth what we spent for the stay. The breakfast buffet was only “ok”, was very basic and didn’t have that little extra you would expect from a luxury hotel. I had higher expectations towards a five stars hotel but the staff was very accommodating whenever we asked for a service. All in all, a good choice for a spa weekend, but I’m not convinced to the point I would want to go back.

Warning: This hotel is under sanctions and owned by Russian interests. Please be aware that the Savoy Westend Hotel in Karlovy Vary is owned by a company linked to Russian owners currently under international sanctions. Travelers should consider this before booking, as the hotel’s ownership situation is controversial and subject to government restrictions.

The Savoy Westend Hotel is an 'OK' destination to stay, however, don't expect good service or a luxury hotel experience. The resort claims to be 5 stars, however, burned out lightbulbs, non-functional AC, poor bathroom maintenance, and being locked out in the middle of the night are all things I've not seen at a single other 5 star hotel. The check-in experience was also extremely slow, taking about 45 minutes, and we didn't even receive help getting our bags to our rooms. For the quite high price too, don't expect anything like breakfast or spa experiences to be included: those all cost extra. Our biggest gripe, by far, however, was the service on our stay. It was generally not good. Up front too, I'd like to point out that we had a few native Czechs in our group, so expect this level of service whether you speak Czech or not. When we originally called, we asked about what options we'd have for 6 adults (3 couples) coming to stay. We specifically mentioned that we didn't mind sharing rooms. The woman on the phone was very dismissive, but eventually told us that they had 3 rooms that would total to about 16,000 CZK ($720). We asked if there was any way to fit more than one couple in a room, and were told no. We said that would be fine then, and proceeded to reserve the rooms. Upon arrival, we found out that one of the rooms was an apartment. I asked the woman at the front desk (different than the one on the phone), if we could fit more than one couple in that apartment. She said no. Fine. Upon receiving the bills a few moments later, we realized that total bill was about 17,500 CZK, (1,500 higher than quoted) and that about 11,000CZK of that was the apartment room alone. Speaking with the ladies at the desk in both English and Czech, we then asked again to confirm there was no way to fit multiple couples in the apartment, such as a pull-out couch. They repeatedly insisted no, and that there was no available rooms other than the 3 we had booked. With no other options, we agreed. The reality was, that the apartment room could easily have fit two couples. It had a full bedroom, plus a pull-out couch, two bathrooms, a kitchen, etc. When we asked to have a refund for the third room (which we wouldn't have needed if the staff had been honest up front!) the desk staff was insistent that had we put two extra people in the apartment and cancelled the third room, the difference in price would have somehow only equated to 400CZK, even though the third room was 3,500. Thus, they only would refund us 400 CZK. There were also points during these conversations where our native Czech speakers noted that the staff would talk to each other in Czech to avoid the members of our group who didn't speak Czech from understanding what they were saying. I firmly believe that we would've had an even worse customer service experience had we not had native Czech speakers in our group. Based on our experience, I can't recommend this hotel. Being one of the more expensive options nearby, you'll get much better value somewhere cheaper. Karlovy Vary has many many more hotel options, and one with a more friendlier staff is definitely a better idea.

Nice hotel, very spacious rooms, good Continental breakfast.

Good location, very close to the city center. Large parking, large and comfortable and clean rooms. Nice bathroom and good and tasty breakfast. Poor wifi. Good price, I recommend.

The hotel is an historical building, recently redecorated, with an amazing view on the city centre. The rooms are very large and even have a small living room with a sofa, armchairs and coffee table: the furniture is a bit too elaborate for my liking, but it's to be expected in an historical location. There's an electric kettle and cups if the hosts want to have some tea in the comfort of their room. Much appreciated was the amount of bath linens, including bathrobes. The personnel is very helpful and friendly and there's a reserved parking spot. Overall a very nice experience!

A fabulous base from which to explore Karlovy Vary and the Mill Collonade. Warm, friendly staff, parking, close to restaurants and the river.

This is a very special boutique hotel right in the heart of beautiful Karlovy Vary. It is just 100m or so from the center of the city and the spa area, but just far enough to ensure quiet and privacy. The hotel has beautiful views of the city and mountains, very comfortable, spacious rooms, and a superb and most welcoming staff that is extraordinarily helpful and accommodating. As a diplomat who has lived and travelled all over the world, I unreservedly recommend Hotel Ontario. — Dr. James L. Huskey

Beautiful, stylish, elegant, comfortable....Not enough words to describe the hotel itself as well as the level of service!! Spacious, stylish and clean room, delicious breakfast, perfect location to roam around Karlovy Vary. But the most important is friendly and very helpful staff!! Thank you for this wonderful experience at Ontario, we hope to visit Karlovy Vary again soon- as we love to travel in our lovely neighbours' country!!

Everything was great. Extraordinary location. Exquisite rooms and facilities. Great staff! Very close to centre and thermals. Free parking near the hotel.

Well, it was cheap for us, but the mold is everywhere in the room. We slept with open door, because where little afraid of the spores.... but still , it is cheap and quiet. And close to the city center.

Ugly place...never more.

Nice place

(Translated by Google) We have been staying at this hotel for 4 years. Undoubted advantages: the city center, nearby supermarkets, markets, train stations, 20-minute walk to the springs, close to outdoor exercise equipment, walking routes in the nearest forest area, where from viewing platforms you can watch wild pigs, deer, and fish. The hotel has everything you need for relaxation: rooms with shower, refrigerator, TV, free Internet, heating in cold weather, buffet breakfast. At the reception there are friendly staff who speak several languages ​​and quickly resolve any issues that arise. And most importantly - the optimal ratio of price and quality of services provided. If you need a budget holiday, stay at the Jizera Hotel! (Original) 4 года останавливаемся в этом отеле. Несомненные плюсы: центр города,рядом супермаркеты,рынок,вокзалы,до источников 20 минут прогулочной ходьбы,недалеко тренажеры на свежем воздухе,пешеходные маршруты в ближайшем лесном массиве,где со смотровых эстакад можно наблюдать за дикими свиньями,оленями,рыбой. В отеле есть все необходимое для отдыха: номера с душем,холодильником,ТВ,бесплатным интернетом,отоплением в холодное время,завтрак - шведский стол. На рецепции приветливый персонал,владеющий несколькими языками,оперативно решающий возникающие вопросы. И самое главное - оптимальное соотношение цены и качества оказываемых услуг. Если нужен бюджетный отдых - останавливайтесь в отеле Jizera!

(Translated by Google) The worst hotel I've ever spent a night in. Everything was very dirty and run down. When we made the reservation we were told it included parking space and when we checked in we were informed that it was only 1.80 high. That means buying a parking ticket every 3 hours. The linen had holes in it and the table was completely dirty. According to the hotel, breakfast starts at 8, but at 10 after still no rolls. Toast bread that was in the toaster had mold forming and sausage and cheese were already forming. So not recommended. (Original) Das schlechteste Hotel in den ich je eine Nacht verbracht habe . Alles sehr schmutzig und runtergekommen . Beim reservieren würde gesagt inkl.psrkplatz und beim einchecken wurden wir informiert das sie nur 1.80 hoch ist . Das heißt alle 3 Stunden Parkticket lösen . Leintuch hatte Löcher und der Tisch total verschmutzt . Frühstück laut Hotel ab 8 , aber um 10 nach noch immer keine Brötchen bekommen . Toastbrot das beim Toaster lag hatte Schimmel Bildung und Wurst und Käse stellten sich schon auf . Also nicht zum weiter empfehlen.

(Translated by Google) Double room cost 43 euros, room was difficult to reach with lots of stairs that went up and down like a labyrinth, room smelled like Schiemel and one wall you could actually see black Schiemel, you were given 4 towels that you hardly dared to touch, then you had them we prayed to swap rooms, that went quickly, other room was better, but still not as it should be, cleanliness is foreign words, but somehow we were so tired, slept quickly. Breakfast was nothing you dared to do. Maybe the hotel is more for local people with little experience with good things. The staff tried hard, but unfortunately they couldn't do any better, they spoke broken German and made a nice personal impression, but they weren't well looked after either, so it matched the overall picture of the hotel with the black carpets everywhere and the strange chemical smell. Adventure that gave me brochietes/asthma because of chemicals and Schiemel. (Original) Doppelzimmer hat 43 Euro gekostet, Zimmer war schwer zu erreichen mit vielen Treppen die hoch und runter ging wie Labyrint, Zimmer hat gestunken nach Schiemel und einer Wand war wirklich Schwarzen Schiemel zu sehen, 4 Handtücher bekommen die man kaum sich getraut zu anfassen, dann haben wir gebetet, dass Zimmer zu tauschen, das ging schnell, andere Zimmer war besser, aber immer noch nicht so wie sein sollte, Sauberkeit ist Fremde Wörter da, aber irgendwie waren so müde, schnell geschlafen. Frühstück war nichts was man sich getraut hat. Evtl ist das Hotel eher für Landes Leute mit wenig Erfahrung mit Gute Dinger. Die Personal haben sich bemühen, aber die können leider nicht besser, gebrochenes Deutsch gesprochen und macht persönliches nettes Eindrück, aber waren auch nicht gut geflegt, daher zu Gesamtes Bild von Hotel gepasst mit der Schwarzen Teppichen überall und kömiches Chemie Gerüch. Abendteuer die mir eine Brochietes/Asthma ausgelös hat wegen Chemie und Schiemel.

(Translated by Google) Confused receptionist who pretends to be the owner of the entire hotel. Our room definitely got water and it hasn't even been painted since then, in general a lot of broken things in the furniture. It was quite cold in the bathroom and in the room, take a sweater. The biggest pearls are the breakfasts, which are made in the style of saving every penny and going over corpses, examples are that five minutes after the start of breakfast the scrambled eggs are completely ice cold (probably from the previous day), something like meatloaf must have been stuck there for many days, the cheapest gothaj type salami, the cheese is replenished after about 8 slices on a large tray, so that someone does not accidentally take more, it is not embarrassing for them to take out jam jars every morning, which are completely empty, just jammed from last time. The lemon and mint water was full of flies and smelled very unappealing, some suspicious pink juice that had been standing there nonstop in the mug, I'm guessing it had been living there for several months. Best for breakfast is tea and butter. We had pizza and two beers in the voucher. The pizza is far below average, but it is still not ashamed to call it real Italian, the beer was drinkable. As a plus, I would say that the hotel was quiet. Although it is cheap accommodation, I definitely recommend paying extra for something else. (Original) Zmatená paní recepční, která se tváří jako majitelka celého hotelu. Naším pokojem rozhodně prošla voda a od té doby nebylo ani vymalováno, celkově ve vybavení dost věcí rozbitých. V koupelně i v pokoji bylo dost chladno, vemte si svetr. Největší perla jsou snídaně, které jsou udělány stylem ušetřit každou korunu a jít u toho přes mrtvoly, příklady jsou, že pět minut po začátku snídaní jsou míchaná vajíčka úplně ledová (asi z minulého dne), něco jako sekaná už tam trčelo jistě mnoho dní, nejlevnější salámy typu gothaj, sýr se na velikém tácu doplňuje asi po 8 plátcích, aby náhodou si někdo nevzal víc, není jim trapné každé ráno vytáhnout sklenice od marmelád, které jsou úplně prázdné, jen zapatlené z minula. Voda s citronem a mátou byla plná mušek a velmi nevábně voněla, nějaká podezdřelá růžová šťáva, která tam ve džbánku stála nonstop, tipuji, že již několik měsíců si tam takto žije. Nejlepší na snídani je čaj a máslo. Ve voucheru jsme měli pizzu a dvě piva. Pizza hodně podprůměr, ale i tak se ji nestydí nazvat pravá italská, pivo se dalo vypít. Jako plus bych dal, že v hotelu byl klid. Sice to je levné ubytování, ale rozhodně doporučuji si připlatit za něco jiného.

Located in the center of Karlovy Vary, Villa Sofia Apartments offers free WiFi access, a garden and a terrace overlooking the town. A bus stops right outside and a train station is 1.5 m from the property. The apartments feature TV, a kitchen with a refrigerator and a bathroom with a bathtub or a shower and a toilet. Some of the properties come with a washing machine. Breakfast is served in the morning in a restaurant located 150 m from Villa Sofia Apartments and a supermarket is 150 m away. The property offers free private parking on site. Activities in the surrounding area of Villa Sofia Apartments include cycling and hiking. Karlovy Vary Airport is 5 mi away. and the Loket Castle is 9.3 mi off. Guests receive a discount on wellness procedures at the Alžbětiny Lázně Spa.

Nice

(Translated by Google) The apartment was simply huge, two rooms, two balconies, in the kitchen there was a refrigerator, a microwave, a stove, although it was a little worn out, and even a coffee machine; in addition to the shower, there was a bath. Dogs are allowed, we were not charged extra for them. There is parking, Bill's supermarket is a 10-minute walk, the same distance to the Becher Museum and the Palace Colonnade. I liked everything very much. The staff speaks Russian and some English (Original) Апартаменты были просто огромные, две комнаты, два балкона, в кухне холодильник, микроволновка, плита, правда, слегка подгулявшая и даже кофемашина, также помимо душа есть ванна. Возможно размещение с собаками, дополнительную плату с нас за них не брали. Есть парковка, супермаркет Билла в 10 минутах ходьбы, столько же примерно до музея Бехера и Дворцовой Коллонады. Все очень понравилось. Персонал говорит на русском и немного на английском

(Translated by Google) Did not correspond to the booking. Terrace, oven and dishwasher were missing from the vila, even though they were stated in the booking. If you park in the parking lot you will always be blocked. The cleanliness in the rooms leaves a lot to be desired. Hair can be found almost everywhere. (Original) Entsprach nicht der Buchung. Terasse, Backofen und Spüllmaschine fehlten in der Vila, obwohl sie in der Buchung angegeben waren. Wenn man auf dem Parkplatz parkt wird man immer zugeparkt. Die Sauberkeit in den Räumen lässt zu wünschen übrig. Es sind beinahe überall Haare zu finden.

(Translated by Google) Luxurious spacious apartments. Room for 4 people: there are two bedrooms with double beds, wardrobe, chest of drawers, mirror; living room with soft sofa, TV, dining table; kitchen - refrigerator, microwave, stove, kettle, coffee maker (not in all rooms), dishes, pots and pans, etc., dishwasher; utility room with washing machine and ironing. The rooms are VERY spacious and have one or two balconies. The windows overlook either the courtyard or the main street and the Termal Hotel. Shops are within walking distance. Very friendly hostess Natalia (Original) Шикарные просторные аппартаменты.Номер на 4 человека: есть две спальни с двухспальными кроватям шкаф, комод, зеркало; гостинная с мягким диваном,телевизором, обеденным столом; кухня -холодильник,микроволновка, плита,чайник, кофеварка(не во всех номерах), посуда, кастрюли и сковородки и т.п., посудомоечная машина; подсобное помещение со стиральной машиной и глажкой. Номера ОЧЕНЬ просторные, есть один или два балкона. Окна выходят или во двор или наглавную улицу и гостиницу Термал. В шаговой доступности магазины. Очень доброжелательная хозяйка Наталья

(Translated by Google) The apartments are called Feel Like a Princess!!!🤭Well, the rooms are sooooo huge!!! We were satisfied!!! There are of course disadvantages, but they become invisible given the size of the apartment. Come, you won’t regret it 😊 (Original) Апартаменты называются почувствуй себя княжной!!!🤭Ну оооооочень огромные помещения!!! Остались довольны!!! Есть конечно минусы,но они становятся не видимые,на фоне размеров апартаментов. Приезжайте,не пожалеете😊

(Translated by Google) Before the introduction of Covid restrictions, for several years my wife and I vacationed in the spring and autumn. Each time we came by car. Everything suited us, the location of the villa, the apartments, the service, very good WiFi. We were satisfied with our vacation. Many thanks to Mrs. Natalia for her good attitude. We would gladly go again, but judging by the attitude of the government of the Czech Republic, this is not possible in the near future. Let's hope for the best. (Original) До введения ковидных ограничений,в течении нескольких лет отдыхали с женой весной и осенью.Каждый раз приезжали на машине.Все нас устраивало,и место расположение виллы,и аппартаменты,и сервис,очень хороший WiFi.Отдыхом остались довольны.Огромное спасибо пани Наталии за хорошее отношение.С удовольствием съездили бы еще раз,но судя по отношению правительства Чешской республики,в ближайшее время это не возможно.Будем надеятся на лучшее.

(Translated by Google) Very dirty apartment smells of mold and it's not like the photos. Furniture is broken, bed linen and bed stink. There is smoking in the hallway butt leagues on the floor, it's a disaster. In the evening there are people sitting outside and are very loud, just pure disaster. (Original) Sehr dreckige Wohnung stinks nach Schimmel und es ist nicht wie im Fotos. Möbel ist kaputt ,Bettwäsche und Bett stinken . Es wird geraucht in Flur Kippe Ligen am Boden ,es eine ist Katastrophe .Abend sind Leute sitzen draußen und sind sehr laut einfach pure Katastrophe .

I am furious with the way we were treated at this hotel. We have been loyal customers for 4 years, and never once have we experienced such disrespect until now. The hotel feels unfinished and unprepared, you have to take care of everything yourself. Housekeeping ignores requests, our shampoo and soap were never refilled for over a week, and we had to buy our own. The air conditioning is unbearably hot, and when guests complain, the staff become defensive and rude instead of helping. The worst part was the restaurant. Our meals were prepaid, yet the waitress Andrea followed us to the table, demanded we pay again immediately or leave, and then had the audacity to call my mother a liar and rude when we explained we had already paid. Andrea is extremely unprofessional, rude, and clearly does not know how to treat customers. No one in all our years of coming here has ever spoken to us the way she did. This was shocking, insulting, and completely unacceptable.

We enjoyed the facilities, but there was active construction on our floor, which we were not warned about, given alternative options for, or compensated for. It was frequently difficult to contact reception, and multiple requests had to be made before receiving basic amenities such as towels, an extra blanket, and restoring the electricity to the room when it went out. Additionally, when we extended our stay by a day our cards and bracelets were not updated, which caused multiple inconveniences. That said, the pool was nice.

• Location: “Perfect spot in the heart of Karlovy Vary, walking distance to springs and city sights.” • Spa & Wellness: “Fantastic pools (indoor & outdoor) and multiple saunas — highlight of the stay.” • Breakfast: “Great variety, fresh, tasty — from pastries to eggs and fresh fruit.” • Staff: “Friendly and professional; always willing to help.” • Cleanliness: “Rooms and common areas spotless.” ⚠ Common negatives • “Elevators are slow, can wait 10–15 minutes at peak times.” • “Mattress too hard for my taste.” • “Spa time slots too short — wish we could stay longer.” • “Bathroom layout awkward (separate toilet and sink).” • “Exterior looks dated (70s architecture), but inside is modernized.” 📌 Overall vibe: A well-located spa hotel with excellent wellness facilities and a generous breakfast buffet. Minor quirks with elevators and room details, but a solid choice for a relaxing Karlovy Vary stay.

I don’t know where to begin. So the Location is good, the Hotel is big, but that’s all the good Things I can say. The staff can’t Even speak english wich is really weird. The breakfast taste like from three days ago and when we arrived there was no place left to seat the staff just keep sending us away, then give us a place? What did I pay for? The bed is really hard, the pool area is okay, many people and not really enjoyable. For me this trip was more stressful than relaxing

Overall, I rate the hotel very positively – it has a unique atmosphere, excellent breakfast, friendly staff, and a convenient noon check-out. The only things I would consider improving are the rooms, which feel a bit outdated for a 4 star hotel, and the spa, which can’t be used on the departure day as it only opens at 1 pm. A few weeks ago, we stayed at the Falkensteiner in Mariánské Lázně, where the spa was available until check-out. Other than that, everything was great – I can warmly recommend a stay here and we are already looking forward to our next visit.

We enjoyed Karlovy Vary, but had several frustrating issues at the hotel that felt like tourist-targeted misinformation. First: the information form is misleading — read it very carefully and ask staff to clarify. On our checkout day, the hotel’s wellness only opened at 13:00, so we could not use it after checkout. The form also states that you can purchase all-day access to the outdoor pool for 200 CZK, but reception refused and claimed it only “extends” the 2-hour complimentary slot. This was inconsistent and misleading. On top of that, the staff were generally unfriendly and showed little willingness to help.

Unsatisfactory Experience at Thermal Hotel and Clinic I stayed at Thermal Hotel and used its clinic services, but unfortunately, the experience did not meet my expectations: • Doctor: The interaction was unprofessional, and I did not feel enough attention was given to my case. • Nursing staff: Unfriendly attitude with slow response to requests. • Reception: Unhelpful service, lacking warmth and efficiency in problem-solving. • Restaurant: Food quality was below average, with poor cooking standards and limited variety. Overall, the service level does not match the hotel’s advertised image, and I would not consider repeating the experience.

Somewhere between two and three stars. The wellness part (especially the procedures, but also the whirlpool etc) of the hotel, as well as the staff, were great. But other than that, it's definitely not a four star hotel. The rooms are old and weirdly smelling, the TV there isn't smart. The worst part of it was definitely the food though. Both breakfast and dinner were super underwhelming, with selection like from the 80s. If you want at least partly modern, fresh or good food, you won't be able to choose here. Unfortunately they also let children run all around the place or take over the whole pool, so sometimes it's not really all that relaxing.

This year it's not that great. We should be placed on blue house but at the arrival was informed that are on the green house. Not a big deal just could be informed before. The biggest issue is the food and service. Quality with the comparison of other years is not great. We purchase an bottle of wine at the restaurant with the idea to finished outside at clean air. A really annoying lady at the blue house come and literally through out us! Claiming that this is her area? We did not bring the wine outside it was purchase at the restaurant! Very few speek English anymore at the hotel makes the conversation really difficult.

The rooms are simple and basic, with no extra amenities, but they are comfortable enough for a pleasant stay. Compared to other hotels in the area, the overall value is reasonable. The swimming pool is large and well maintained, although it was quite crowded during my stay. The staff is friendly and speaks several languages, which makes communication easy for international guests. The hotel offers good parking facilities and is located in a beautiful natural setting, ideal for those seeking a peaceful environment. It also features its own golf course. Several saunas are available, and access to them is included in the room rate, which is a nice extra touch. Overall, it’s worth the price. However, I would also consider trying other hotels in the area, perhaps closer to the city center.

Overall, good hotel, a but 3 bus stops from centre, hotel gives free buss ticket for the whole stay. Hotel located in a quiet place near forest, bus stop by the hotel. There is a big park near by, as well. Hotel is clean, rooms are nice, we had suit, bed changed once in a week. Other cleaning is everyday, coffee, tea in a room, good breakfast and dinner, tasty. Spa is good, pool and other amenities. People in hotel were great, helpful. 1b water in the hotel. Medical package was generally good, massage was too weak, classic partial massage. Nothing significant. Bath with herbs and etc. was ok, gas injection may be work, let’s see. You need to choose and read in advance to know what do you want for procedures I think, so it wont be random. I enjoyed sauna, it’s free for everyone in hotel, as well as pool and jacuzzi. Price is good for package compare to other hotels. Was possible to book last minute. Minus. Three blocks, long walks between buildings, first days very confusing. If you old and have problems with walking, can be challenging or ask to make all treatment in one building or two, blue and mercedes. You walk underground with elevators but it was a but too much for my grandma.

It is a fabulous place and the location is quite close to the city center. There is bus access to the city and it’s also walkable in case you like to and there’s an amazing view to the forest.

Couldn't get past the receptionist. They were extremely uninterested in me as a client and answered none of my questions. I tried to call to find out what the most suitable recovery program for me would be. The receptionist asked me to write an email. I wrote an email, and they just told me to read the website. Worst customer service and least customer oriented place I've ever seen.

Location: This place is a bit aside of the city. But it's not bad, especially if you like to walk and have some activities. There are multiple routes to the place and all are beautiful: old city, parks and etc. Food: There are lot of options (more than in regular hotels) but of course this is not a restaurant. Services: Service is like from the communist era. But a lot of visitors are getting nostalgia from that. In general the strategy of the hotel is correct: personnel is avoiding interactions with clients and maybe this is not so bad after all. You can also get a lot of paid body care services here: massage, electric stimulation of joins, warm wraps with paraffin, etc. Parking: Covered and public. Has to be paid. It never was a problem to find a place. Pool: Big pool and hot sauna. It's a good place, they have their clients that I hope will be only improving with time. At first i was about to score 4 but it's 5 because the price is still good.

Last night we decided to come back again. It’s was a good choice. Even though it“s more for a couple hotel, the stuff is very nice and friendly with us as couple with children 🤣 Breakfast is very good, no complaints. Pool and Sauna also on Top. The hotel had a very good standard on everything, but the food need improvement. Its is good but not delicious.

Just played this course design is really nice but the course is in terrible condition!! We were informed at the check in that there is no water. Booked 4 weeks ago and they could have informed use earlier. The bunkers also were in bad condition with weeds and not looked after,rock hard sand.

A very cozy and secluded place — perfect for disconnecting from the outside world and enjoying nature. The atmosphere is truly calming, and it’s a great escape if you’re looking for peace and quiet. One thing I really appreciate is that the hotel is pet-friendly — it’s wonderful to be able to travel with your furry friend. That said, it would be even better if there was a designated, fenced-off area for dogs to walk and play. While many guests love animals, there are others who may feel uncomfortable or afraid, regardless of how friendly the dogs are. A small barrier would make it more comfortable for everyone. Overall, a lovely stay and would definitely return!

The hotel was super nice and we enjoyed our stay very much. The room and the spa areas were all very clean and well maintained. The food was delicious and the open buffet offers a variety of dishes. The staff were incredibly kind and helpful. Special thanks to Daniel for welcoming us at the reception when we arrived and during our stay!

We had been here with friends for a Golf longer Weekend. We used the room with two guys....Of course you need a car to get to the city, so there is nothing walkable next to the Hotel Good things: - Obvious, the best thing was, that the Hotel is located directly at the Golf course, outside there is the Tee 1 of the Golf course - The design of the Hotel ist quite cool and relatively modern - The hotel room had all what you need - Spa area is also quite nice - Bar, breakfast and the meal was better than average Things to improve: - Hotel do not ask whether you want two single bed or one big size bed - at the counter, the staff speaks German and English, but both employees were very new and had not t much information in case of questions - no sure, why they claimed a fee for the parking place, because it was not a secured area - breakfast started at 7.30, which is in general a good time, but there might be golf guests with early tee time, and breakfast was not fully prepared at 7.30 in the morning - there are only two level, but there is no elevator (not negative, but guest should know) In total, it might be acceptable, if you want to play golf at that course.

Great experience at this hotel. Wellness in a high quality (swimming pool, relax zone, gym, several types of saunas) as well as restaurant with friendly and kind staff. Really tasty food and awesome choice of czech wine. 100% recommended.

The Cihelny Golf & Wellness Resort in Karlovy Vary, operated by Axxos Hotels, is set in a stunning natural location in the Slavkovský Forest, just 7 km from Karlovy Vary. The resort’s 18-hole golf course, designed by golf legend Gary Player, is a standout feature. Opened in 2002, this Scottish-style course with a par of 70 offers a challenging yet accessible layout for players of all levels, with distances ranging from 4,665 m (red tees) to 5,782 m (white tees). The course is well-maintained, surrounded by breathtaking landscapes, and includes a driving range with both outdoor and covered teeing bays. The resort’s restaurant serves high-quality dishes made from fresh, local ingredients, with a modern take on Czech cuisine, and features a sunny summer terrace with a bar and views of the surrounding greenery. Reviewers praise the friendly and attentive staff, particularly in the restaurant, and the serene atmosphere, ideal for relaxation and outdoor activities like hiking and cycling. The resort also offers a children’s playground and free parking, adding to its family-friendly appeal.

Great hotel, perfect location, beautiful rooms and good breakfast! Only thing not worth spending money in was the spa. Super crowded, kids screaming and running around, wasn’t the relaxing part we were expecting.

We had such a wonderful week in Astoria! I was with my 12 & 15 year old children and we loved it here. The room was large with comfortable beds, the pool and saunas were amazing (the water was warm), the medical procedures were always on time, even the kids liked them and were happy to participate. The overall service and attention to detail was at the highest level. I was treated like a VIP from the time of booking to the end of our stay. Oh, and the food was great, super variety of meat and fish and sweets - I've never seen such variety for this price level. Thank you, Astoria! Now my mother will enjoy her stay in November. I will recommend this hotel to everyone!

If I could give this "spa hotel" minus stars I totally would, never before have I wanted to leave a hotel mid stay this bad. Parking: Bad, just as expected. We were sent to a parking lot at Hotel Windsor (another hotel). After we payed for the spot and drove there we realized our parking lot wasn't even open as another car was parked there. Reception staff: This one was so bad it might as well be a joke. For someone who has never been in a "wellness hotel" before you are totally left on your own here. No one explains ANYTHING to you. NOTHING. Not even where the pool is (and no, "it's on the 1st floor" is not enough as there are over 20 rooms on the 1st floor and the pool room is hidden). We had to go to the reception at least 5 times a day to get some sort of answer for basically the most random small things that could've been easily explained if the staff actually gave a crap. Where do you find these workers?? Wellness: The biggest joke there is. They won't tell you this at the reception so here are some informations: - the "pool" is a bigger hot tub and fits a handfull of people. It's always full as it's too small. They tell you at the reception to just go there with your room card and pay at check out but of course that's not how it actually works. If you do that they'll send you back to the reception to get a "wellness stamp" on the card while you're wearing only your bath slippers and bathrobe (we asked at least 3 times at the reception if they're sure that we don't need to do anything else before going to the pool) - again the "pool" is very hidden and has opening hours, you can't just go for a swim as you please. From morning until lunch it costs 200 czk and in the afternoon it's 300 czk (about €20,- a day) which is crazy as we booked our room in this hotel for the "wellness experience" and all that was was a small warmish tub that's full of elderly people. For this price I'd rather go to a luxury thermal bath house in Austria where there's plenty of hot springs, pools, jacuzzis, saunas and places to relax/ lay down undisturbed for the same amount of money. - THE WORST ONE SO FAR: Never did we expect that one has to book WEEKS IN ADVANCE FOR ANY SORT OF WELLNESS TREATMENT upon arrival. We checked in on Friday and couldn't book/ use ONE SINGLE TREATMENT WHATSOEVER (spring treatment/ baths/massage options etc.). That doctors/ nurses and masseurs need to be booked in advance is kind of logical but we didn't want that anyway. We expected a free (or atleast big enough) pool or a sauna possibility that's also at least big enough for more people OR CHAIRS TO LAY AROUND AT THE POOL as it's common sense to have that in a SPA HOTEL. OR NOT TO PAY/RESERVE FOR EVERY SINGLE SMALL THING THEY "OFFER". THE MOST BIZZARE "WELLNESS" EXPERIENCE. WE WERE THERE THE WHOLE WEEKEND AND DIDN'T GET TO USE ANY WELLNESS TREATMENT WHATSOEVER. NOT EVEN THE POOL BECAUSE IT WAS TOO FULL. We basically booked a wellness hotel just for the room. Period. ALSO: We had a €80,- coupon as a gift from our in laws. The hotel staff said we have to use the half for wellness (which was impossible as described above) and the other half for foods and drinks. So we had lunch there, it was a buffet so it wasn't good. We asked if we could use the other half (which was actually for wellness) on anything else (because WELLNESS WASN'T AVAILABLE) and they said no. So we lost €40,- to the hotel as we couldn't get drinks/ food instead. Basically they make you use it for something that's not available and at the end they tell you "we're sorry but that's policy so you're going to lose those €40,-" -Breakfast was also a joke as there is not enough room for all hotel guests to sit down. All in all bad experience. What a joke this place is. CHANGE YOUR POLICY AND YOUR UNFRIENDLY STAFF. P. S. : We visited this hotel over 2 years ago and I wrote this as soon as we left. This review got flagged (?) and I just now noticed, that's why it got posted now instead of then (for the hotel response, which makes no sense by the way. Read my review again)

The hotel is an absolute paradise! Our superior double room had an astonishing balcony with view at the “Kolonáda”. The room was clean and modern. The food at breakfast and dinner was delicious with many food options. There is even a tea and cookie bar that is always available for the guests free of charge if you want to drink some coffee/tea and have a little cookie snack. The pool is small but does the job and the three different saunas are very pretty. The modern relaxation room next to sauna with free water and tea was a nice surprise. The staff was also very kind to us. My boyfriend had a massage and was very satisfied with that too. So if you are looking for a place to spend your time in Karlovy Vary, Astoria is a great option for sure.

The service at the hotel restaurant is totally unacceptable. Guests are literary not allowed to sit and have their meals which they paid for, because of the smaller space there. Lady who is managing restaurant and sitting there is super rude, dividing guests by nationalities, apparently only treating well the guests who came from Germany and local ones, giving them the priority to sit, but for those who came from far abroad, especially from third countries she states that the "tables are reserved for other guests". Aren't they also guests who paid for the meals? Imagine - for those old people, who came to this hotel to get a water related treatment, the breakfast and other meals at this restaurant is almost impossible with such kind of "privileged reservation" . They have to either wait standing or struggle to get the free table, which is almost impossible due to the peal season. Dear hotel team, please, be so kind to explain - is it a sole decision of your management to treat guests from other countries in this way? Do you think older people deserve such attitude?

Nice hotel with good facilities, very nice family apartments. Arrival by car is somewhat challenging due to location on a narrow steep street

I visited Astoria Hotel & Medical Spa for a few days with my best friend to celebrate our birthdays. We had a fantastic time in Karlovy Vary (Carlsbad). Astoria hotel was a perfect place to stay. Very central with easy reach of all places in Carlsbad including hot springs. We had an amazing view at the Mill Colonnade. The hotel staff was very friendly and helpful. Great spa for relaxing and we especially enjoyed the tea room with different tea variety every day. We would definitely return in the future.

Disappointing Experience Our stay at this 4-star hotel in Karlovy Vary was a complete disappointment. Upon arrival, we found there was no hot water and the heating didn’t work. Despite informing the receptionist at 11:30 AM, nothing was fixed by the time we returned in the evening. Communication was nearly impossible as the receptionist spoke no English—unacceptable for a hotel in a popular tourist destination. She was completely unprofessional, strolling around all day with a vape machine in her hand, moaning, and appearing intoxicated or disoriented. After hours of excuses and delays, the issue was only resolved late at night after repeated complaints. Even after the heating was fixed, the room remained freezing. To make matters worse, the room was filthy—there was blood on one of the sheets and dirt behind furniture. This hotel does not meet the standards of a 4-star establishment. I would avoid this hotel at all costs. **For upper management: I am referring to the receptionist who was working on Thursday, the 5th of December. Her behavior was completely unacceptable. Also it would be highly recommended to check the rooms before allowing guests to enter.

Our room was very basic, but with a large wardrobe, and a wonderful balcony with columns. The room was clean, the mattresses in the bed comfortable. Breakfast was simple, but everything was enough, scrambled eggs were especially good. A larger mirror was missing in the room, and the chair on the balcony could not have been made of plastic. But, the hotel is not expensive, and we hope that everything will develop, and the next time you come, it will be even better. Very nice and kind staff 😊

We went to the restaurant there and left pretty disappointed for three reasons. Firstly, the waiter was extremely unfriendly. Not only did he hardly speak to us and didn't offer us the menu but also did he make some mistakes and put us in charge of them. Secondly, the Goulash was not a Goulash at all! Instead it was a soup made with minced pork which tasted also fairly salty. Thirdly, there was no facility for changing diapers, so we had to change diapers on the bathroom floor. We cannot recommend the restaurant.

A clean, small hotel in a good location on the main street, with retro décor. Contrary to the description, there is no parking, on arrival you are directed to a pay car park 1.5 km away 🤬 but there is nowhere to park in the evening.

This hotel is overpriced. The location is good, the facade is lovely but there ends the positive experience. The beds are extremely uncomfortable. The plaster is coming off the walls. The breakfast buffet is not good. We had issues during check-in and check-out, where we were asked to pay for an extra bed despite repeatedly explaining that we had already paid in full through a third party (and showing proof of this). This hotel gives a bad name to Karlovy Vary. Please do not book here.

Average hotel with nice staff in a great location. I travelled with my 3-months old son and it was not a problem in this hotel. The staff was very nice and helpful, especially when the lift did not work and I needed help with my stroller. The location of the hotel is great. The windows in my room were dirty, there were spiderwebs in it. Also some of the bathroom equipment was quite old, in the shower there were permanent stains. The breakfast was nothing special.

We didn't stay at the hotel but we ate at the restaurant. It was by far the best meal I've had here and the very best steak I've had in a very long time... for the equivalent of €20!! There's no way you get a steak like that anywhere, especially for that price. The pepper gravy was gorgeous and the portions were quite generous. Service was quick, efficient and friendly. Sadly it's our last night here but when we return to KV, this will be top of the list for dinner options. Free Wi-Fi too and they take cards. Highly recommend.

We arrived late in the evening and checked into a comfort plus room. Carpeting in the room may have played a major role that my wife felt a strong allergy to dust and on the morning of our good fortune found a room without carpeting and with a normal view of the small hotels garden. I want to note that the staff in the hotel is wonderful and responsive given that we could communicate in Russian and English. All our requests were met. The hotel is well maintained and well kept. The treatments are of a high standard. Excellent food. Especially I want to note the guys from the restaurant Lena, Nadia, Igor, Dima. The manager Frantisek is very helpful. At the reception, too, we all we all prompted and helped. The spa complex is excellent. The hotel has its own spring with mineral water. In general, the price-quality is fully in the norm. We recommend this hotel to visit.

I was extremely satisfied with my stay at Carlsbad Plaza Hotel. The room was spacious, cozy, and spotlessly clean. The service was excellent – the staff were friendly, attentive, and always ready to help. The atmosphere was calm and perfect for a relaxing getaway. I was especially impressed by the high-quality spa treatments and wellness services the hotel offers. I highly recommend Carlsbad Plaza Hotel to anyone looking for comfort, tranquility, and outstanding service.

Easily the best spa and sauna under one roof. The hotel is well located at the tail end of the town, however it means you get to enjoy all Karloyve Vary has to offer. I think in the spa and wellness area there are 6 saunas to choose from and at least 3 jacuzzi areas, as well as a mineral bath and a large swimming pool. The complimentary water is also rich in minerals and its just so wonderful. Downsides, the gym is really poor. The room looks like something from 80s and the equipments is not great either. Pretty obvious it doesnt get used. The restaurant and bar on the ground floor (independent to the hotel) are nothing to write home about either. But breakfast (i choose inclusive) on the 1st floor- was wonderful a huge selection of what you want. Its self service but extremely well catering for all.

Fantastic experience. We enjoyed the stay. Very clean and fancy. Excellent location near to the important places. Nice for walking. The breakfast and dinner in the hotel restaurant are very healthy with good options. Staff are very friendly and cooperative. Huge hotel with many facilities in the hotel.

I am travel agent for over 35 year I never experienced in my life like Carlsbad Plaza Hotel poor customer service and ignorant front desk manager which doesn’t qualify for bellboy in five star hotel, I asked to see the hotel manager and she claimed as she is the manager on duty. The hotel is old you need to take two elevator to reach your room which is very small and has no views when you book online with Expedia after all the stay was terrible and not worth what I paid for two nights $ 500 plus Tax I will never recommend to my friends and clients to stay in this poor hotel in Karlovy Vary 😅

My husband and I treated ourselves for our 10th wedding anniversary with a stay at this hotel. Different to what we are used to when we travel as family a with 3 small kids on a budget, we thoroughly enjoyed the calmness and quiet, the high level of professionalism and our little getaway took us into a somewhat other world. We were able to park our electric car on front of the hotel (price ok), the lady at the check-in spoke English and German. We were welcomed with a glass of Prosecco. The breakfast was tasty and plenty. The wellness and spa area was great. Very clean and comfortable. The different pools and steam rooms and saunas were great and very well maintained. Even the staff was very helpful and friendly. (It’s easy : when you are nice to someone, that someone is very likely nice and helpful too). The evening was spent at the #ID bar. Young professional team, nice atmosphere. Just a little too pricy. The room was lovely. The beds were comfy, the comfort room was spacious and very clean with a small welcome note and small fruit basket. There were bathrobes and slippers and plenty of towels. Coffee machine and minibar in the room.

This place blows. Calling it a 5 star superior is a joke. Rude staff, ugly old rooms, bad apple fragrance smell, unimpressive breakfast. Enough with the carpet. Carpet in the gym is offensive. Stop using seed oils. Honestly leaving this place super disappointed. 0 qualitarian stars!

So many time we stayed at Windsor Spa Hotel. Location is perfect for parents. The reservation team, especially Inga Bodner will take care of guests very well, of course special thanks to her.

Please don’t get a massage here. I went in without back pain, came out with, had a very stiff back afterwards and had to reduce my travels. Really poor massage.

One of the weirdest hotels I’ve ever stayed at 😂 It’s huge and the whole hotel is a maze with little to no light at times in some areas and the layout doesn’t make much sense. HOWEVER: the rooms were clean and the beds were super comfortable. The food was good (nothing fancy but very adequate), the location was great also. Our massage was good and the spa facilities were really nice and clean. This hotel definitely has character and is a little rough around the edges but it was a nice stay and the staff were nice. Would stay here again.

Excellent Hotel with great facilities. Sauna and Pool. Parking right at the Hotel. Very close to all the thermal springs. Shopping boutiques in walking distance and bigger malls about 5 min drive. Staff very friendly and helpful. Excellent treatments at the hotel. Reserved tables.half board or full board possible.

Location is excellent, room absolutely better our expectations, treatments are available for everything and anyone... Special thanks amazing classical massage expert Marek... So many massages in my life, but that was absolutely the best....

Maximum worth 2.5 stars. Very unpleasant and rude receptionist who perceives you as a criminal. Very unprofessional and crazy janitor who wakes you up at 8 am on Saturday asking if she can clean the room. Old and outdated rooms need update. from old wooden windows come cold air. Do not recommend this place. Many more and better places to stay in this beautiful town.

Well located between commercial street and oldtown. Staff in health care center can barely speak English. Russian and Germany words helps a lot. Only 1 or 2 hot dishes are changed daily, no change for the rest. Bit boring after 3days. No swimming pool available. Sauna close at 10pm and no towel if you go to sauna late. Wonder where come from their 4stars.

What would have been a very pleasant stay but unfortunately on our first night we were rudely awaken by other hotel guest and the noise from the above room. The hotel has ‘character’ but with that comes no soundproofing and being able to hear every noise above. When speaking to the reception the next day (as there is no one on reception during the night) they said the hotel is fully booked and didn’t seem very sympathetic considering we weren’t able to sleep. Not a ‘touristy’ hotel more for locals liking a drink and late night. Unfortunately wouldn’t stay again would look for other hotels more in the centre.

Well located but if requiring a decent night of sleep, look somewhere else. Sadly the building is old that noise travels through the floorboards. Every guest arriving above you can be heard. Location and breakfast good

Lovely family like hotel with poetic atmosphere. Thanks to the great location just by the river you can find here peace even in the midst of KVIFF festival. Rooms are cosy, personnel helpful, breakfast tasteful. Ideal for romantic getaway

Advert was a scam, booked a room for river side and got terrible view to the car park, Room was cold, bed was horrible, noise in hallway and no reception . This place is not for english speaking visitor, neither a relaxing spot. Add to this the reception was very RUDE. Restaurant service was nice, thanks to the gentle lady and the water at the restaurant for sorting issues out. Only restaurant stuff was professional and nice. I will never come back here or recommend to someone.

This hotel has a very calm and soothing feeling to it location right next to Riverside. It is very clean and cute hotel that adds a lot of character to Karlovy Vary. Located in walkable distance to shopping, bars and restaurants. Beautiful location and the rooms are pretty big and clean. If you are looking for an amazing localised experience definitely the place to stay.

Location- 5 out of 5 - located at the riverbank and very close to the main carlsbad promenade. All the main historical sites are moments away. Accomodation - 5 out of 5 - room was tidy, clean and spacious with a good size modern tv a many international tv channels, great view of the river and the mattress is especially comfortable ( to the point you dont want to get of bed.) Room was spacious and had everything it needs. Service- 5 out of 5 - best hotel service I have ever received. The staff were always their to help with good energy to bring. The breakfeast which is excellent by the way with multilple choices of food, is from 8am to 10am but staff were always happy to prolong it whenever I waked up late. In conclusion I cannot fault anything and I will surelly continue to only accomodate in this hotel whenever I am in town. Special thanks to Giorgio, pavel, and Vladimir, and all the other staff of villa Bassilea who made the stay perfect. Kind Regards,

Adorable hotel. Fantastic cute location by the river. Very polite and kind staffs . Rooms are super cozy and clean. Great choice if you are in the area

CHOOSE ANOTHER HOTEL if you are not local. Starting with general comments. The room was fairly comfy, got a nice medieval vibe despite stains on both towels provided. The hotel is located uphill. It is not a terribly long walk from downtown but if you have suitcases you might struggle a bit. We arrived early and were happy about being allowed to check in early at ~12:00. Breakfast was a straight 5/5. So far is a 3.5-4/5. The very frustrating part came from the reception woman who had very limited English capacity. We came from Hong Kong where a visa is not required to travel in Czech. The woman almost refused our check-in by repeating "No", "China" and some other incomprehensible words, left us feeling heavily offended, until decades later she realised the difference between a Hong Kong and a China passport. From there she asked for our addresses and other infos and took another 20 minutes before we could get to our rooms. Checkout was also a disaster. Nobody was sitting at the reception desk at 10:55 while the latest checkout time was 11:00. Minutes later the same woman showed up, and told us to pay straight. The rooms we booked were un-cancellable and we paid in full during the booking. Again she repeated "No pay", called a colleague who talked on the phone with us, finally understood that the money was held at the agency, then she would let us go, which wasted us another 30 minutes. You get a lot of choices there with the price. Choose wisely.

Newly renovated. Cozy, clean in a perfect location. This hotel is recently been renovated with taste and it’s very welcoming, from the furnishing to the staff. The location is right in town but in the nature. Sheets were wonderfully, clean and crisp. Room and bathroom are very spacious. Upon arrival the sofa bed for our daughter was attentively made and extra towels and toiletries were added for her. Beautiful clean (not carpeted) floors, and ceilings with wood beams that made it seem like we were in a cozy cottage. The price was very competitive and included breakfast which was abundant in size and choices. We would definitely recommend this place and hopefully be back one day.

The hotel itself is good, located near the center. a big advantage is a free parking and included breakfast while your stay. I would highly recommend to stay as the rooms are large. But most of the time you will not be able to find the available room, so reserve the room on time. The price is good around 50€ for the stay.

Comfortable rooms with good location to local attractions and free parking offered on the premise (though very limited). The breakfast was below average however, with a small selection, especially for vegetarians.

The hotel is small and peaceful, 10 minutes from the old Town. The room is big and clean but without a balcony. There is no lobby as well, so if there is a good weather you can sit outside, but when it's cold or rainy you need to stay in the room...

Room was spotless, beautiful location, owner was very friendly & helpful... I would deffinetly recommend to friends. Only thing we would have liked different is the room to have a kettle so we can make tea :)

Hotel is very nice and clean. Room is big. No coffee or tea set in the room and not enough toiletries.... service was great.

Very clean, warm welcome, delicious breakfast: everything the traveller needs:) Quite up to the hill,if you are walking, it's not very easy. Thanks again, my stay was good 👍!!

Such a wonderful place to stay! The host is very friendly and she helps with anything! Do keep in mind that this place is steep uphill from the main street (in case that's a problem for you).

Nice rooms for the price.

(Translated by Google) It's in a fabulous location. The equipment is from the 80s, but it is well maintained. The lady who runs the pension is very nice, very helpful in German. The center is close. We love the place! (Original) Meseszép helyen van. A berendezés 80as évekbeli, de rendben van tartva. A panzió vezető hölgy nagyon kedves, németül nagyon segítőkész. Közel van a központ. Imádjuk a helyet!

(Translated by Google) We really enjoyed our stay here. The guesthouse is very clean and nicely designed. In the bathroom there is everything you need: hand and bath towels (including the foot towel), shampoo, shower gel, hairdryer, facial tissues, cups for the toothbrush, etc. In addition to a small refrigerator (minibar) with drinks, there was also a kettle and a kettle in the room Baskets with bagged tea and snacks available. However, using the minibar is possible against payment at reception. We didn't touch the snack, so we had no experience. The room has a television, but the channels are all only in Czech. The breakfast is extensive, with eggs and warm sausages freshly prepared for guests upon request. A very nice owner, Larisa, who always supports her guests with help and advice, deserves special praise. We received a lot of useful information about the city and the surrounding area from her. Thank you very much for such a loving welcome. I would definitely recommend this guesthouse and would love to come back again myself. (Original) Der Aufenthalt hier hat uns sehr gefallen. Die Pension ist sehr sauber und nett gestaltet. Im Bad gibt alles, was man braucht: Hand- und Badetücher (auch das Fußtuch), Shampoo, Duschgel, Haartrockner, Kosmetiktücher, Becher für die Zahnbürste etc. Neben einem kleinen Kühlschrank (Minibar) mit Getränken standen auch im Zimmer der Wasserkocher und ein Körbchen mit Beuteltee sowie Snack zur Verfügung. Die Nutzung der Minibar ist allerdings gegen einer Bezahlung an der Rezeption möglich. Snack haben wir nicht angefasst, daher keine Erfahrung. Das Zimmer verfügt einen Fernsehen, die Kanäle sind allerdings alle nur auf Tschechisch. Das Frühstück ist ausgiebig, auf Wunsch werden für die Gäste Eier sowie warme Würstchen frisch zubereitet. Besonderen Lob verdient eine sehr nette Besitzerin Larisa, die ihren Gästen immer mit Tat und Rat zur Seite steht. Wir haben viele nutzige Informationen über die Stadt und Umgebung von ihr erhalten. Vielen lieben Dank für so einen liebevollen Empfang. Ich würde diese Pension auf jeden Fall weiterempfehlen und komme mal gerne wieder selber noch einmal hin.

(Translated by Google) Excellent guesthouse, very nice manager. The rooms are very clean and the breakfast is plentiful and tasty. There is something for every taste... We definitely recommend the guesthouse. (Original) Hervorragende Pension, sehr nette Verwalterin. Die Zimmer sind sehr sauber und das Frühstück ist reichlich und lecker. Es ist für jeden Geschmack etwas dabei... Wir empfehlen die Pension unbedingt weiter.

(Translated by Google) Very cozy, good and clean hotel in Karlovy Vary! Close to the center and perfect for a peaceful stay during our trip. Varied and delicious breakfast. We forgot some items and money in the guesthouse room and the owner kindly sent them to us by mail! We are very grateful! (Original) Hotel muito aconchegante, bom e limpo em Karlovy Vary! Perto do centro e perfeito para uma estadia tranquila durante a nossa viagem. Café da manhã variado e delicioso. Nos esquecemos de uns itens e dinheiro no quarto da pousada e a dona gentilmente nos enviou pelo correio! Ficamos muito agradecidos!

Super!!!

Super

(Translated by Google) Wonderful accommodation! We spontaneously looked for accommodation last week. We immediately reached someone on the phone and after 10 minutes we were already in the room. Very clean! Very cozy! Very familiar! Parking spaces are available. The center can be reached on foot. The best thing, however, was the breakfast. Very tasty, there was a lot to choose from and the breakfast room is also very comfortably furnished. You just feel good. Thank you! (Original) Wunderbare Unterkunft! Wir haben vergangene Woche spontan eine Unterkunft gesucht. Telefonisch erreichten wir sofort jemand und nach 10 Minuten standen wir schon im Zimmer. Sehr sauber! Sehr gemütlich! Sehr familiär! Parkplätze sind vorhanden. Das Zentrum ist fußläufig zu erreichen. Das beste war allerdings das Frühstück. Sehr lecker, es gab viel Auswahl und der Frühstücksraum ist ebenfalls sehr gemütlich eingerichtet. Man fühlt sich einfach wohl. Vielen Dank!

(Translated by Google) I spontaneously found this guesthouse and got a room at short notice. Small and clean. Super friendly and helpful owners, and honest. 🅿️ available. Breakfast was good. (Original) Diese Pension spontan gefunden und kurzfristig ein Zimmer bekommen. Klein und sauber. Super nette und hilfsbereite Besitzer und ehrlich. 🅿️ vorhanden. Frühstück war gut.

(Translated by Google) The guesthouse is in a great location, but if you skip public transport, you need good legs. The street is not called "Na Vyhlidce" for nothing :-) You can walk to the historic center in a flash, you can take the bus back. We decided to drag our legs for a week 🤣 The accommodation is clean. It's not a super modern environment, but it's clean and not broken, so it's completely fine. The fridge and electric kettle in the room were a pleasure. Breakfast is classic, the owner will make hemenex or scrambled eggs on request. As a bonus, the owner and her daughter are incredibly pleasant. You will get tips on where to go for dinner, for example, so that you can enjoy yourself and not let your wallet bleed. We definitely recommend it. (Original) Penzion je na skvelem miste, ale pokud vynechate MHD, chce to dobre nohy. "Na Vyhlidce" se ulice nejmenuje pro nic za nic :-) V historickem centru jste pesky v cuku letu, zpatky to muzete vzit autobusem. My jsme se rozhodli, ze za sebou budeme tyden tahat nohy 🤣 Ubytovani je ciste. Neni to zadne extra moderni prostredi, ale je ciste a neni rozbite, takze uplne v poradku. Lednicka a rychlovarka na pokoji potesila. Snidane jsou klasicke, na pozadani udela pani majitelka hemenex nebo michana vajicka. Jako bonus jsou pani majitelka i dcera neuveritelne prijemne. Dostanete tipy kam zajit napriklad na veceri, aby jste si pochutnali a nenechali penezenku vykrvacet. Rozhodne doporucujeme.

(Translated by Google) Really beautiful accommodation and the best breakfast and coffee ❤️. Super location, not far from Vřídel. I definitely recommend it even with children (we have three). A big plus is parking in the yard. We were very satisfied. (Original) Opravdu krásné ubytování a nejlepší snídaně a káva ❤️. Super poloha, kousek od Vřídla. Určitě doporučuji i s dětmi ( my máme tři). Velké plus je parkování ve dvoře. Byli jsme moc spokojení.

(Translated by Google) Pension with an excellent location and a very nice owner. The breakfast was excellent, different every day. Thank you for confirming your stay. We look forward to seeing you sometime next time. (Original) Penzion s výbornou polohou a veľmi milou majiteľkou. Raňajky boli výborné, každý deň iné. Ďakujeme za sprijemnenie pobytu. Tešíme sa niekedy nabudúce.

Beautifully decorated, clean accommodation. Good breakfast

A clean and friendly place to stay in Karlovy Vary!

(Translated by Google) The hosts are very, very nice and accommodating. The room was very clean and modernly furnished. The breakfast was plentiful and very tasty. There is a free, locked parking lot behind the guesthouse. The city center can be reached on foot from the guesthouse in 5 minutes. If we plan a trip to Karlovy Vary again, we will definitely book a room here again (Original) Die Gastgeber sind sehr, sehr nett und zuvorkommend. Das Zimmer war sehr sauber und modern eingerichtet. Das Frühstück war reichlich und sehr lecker. Hinter der Pension gibt es einen kostenlosen, abgeschlossenen Parkplatz. Die Innenstadt ist von der Pension aus zu Fuß in 5 Minuten zu erreichen. Wenn wir mal wieder eine Reise nach Karlsbad planen, werden wir auf jeden Fall wieder hier ein Zimmer buchen

(Translated by Google) Stay from 08/12/2024 Perfect for us. Triple room garden side. Very pleasant welcome and hearty and complete breakfast. The closed parking lot is a nice asset. We are located high above the city center but if you like to walk it's good. No sheet on the mattress cover... (Original) Séjour du 12/08/2024 Parfait pour nous. Chambre triple côté jardin. Accueil très agréable et petit-déjeuner copieux et complet. Le parking fermé est un atout appréciable. On se trouve en hauteur du centre ville mais si on aime marcher c'est bien. Pas de drap sur la housse de matelas...

(Translated by Google) Fantastically renovated house (200 years old) personally by the host, extremely high quality and cozy!! Extremely clean and very, very good breakfast. The host and hostess are very, very friendly and helpful - We'd love to come back!! (Original) Phantastisch vom Gastgeber persönlich renoviertes Haus (200 Jahre alt), qualitativ ausgesprochen hochwertig und gemütlich !! Ausgesprochen sauber und sehr sehr gutes Frühstück. Gastgeber und Gastgeberin sind sehr sehr freundlich und hilfsbereit - wir kommen gerne wieder !!

(Translated by Google) I recommend it for relaxation, close to the center. Friendly hosts, breakfasts are available at an affordable price! (Original) Рекомендую для відпочинку, близько до центру. Привітні господі, є сніданки за доступною ціною!

(Translated by Google) Super nice owners. This was our second time here and it's always nice. The rooms are tastefully decorated and always clean. The breakfast is prepared with love and is very plentiful. The location of the guesthouse is great. Just go down the mountain and 5 minutes later you are in the center of kalovy vary. If your feet hurt after a long day of excursions, there is bus number 2, which stops not far from the guesthouse. Then you don't have to walk up the mountain, which is really steep. We'd love to come back. (Original) Super nette Inhaber. Wir waren zum zweiten Mal hier und es ist immer wieder schön. Die Zimmer sind geschmackvoll eingerichtet und immer sauber. Das Frühstück wird mit liebe zubereitet und ist sehr reichlich. Der Standort der Pension ist super. Einfach den Berg runter und 5 Minuten später ist man im Zentrum von kalovy vary. Bei schmerzenden Füßen nach einem langen Ausflugstag gibt es die Buslinie 2, welche unweit der Pension hält. Dann muss man nicht den Berg hoch laufen, welcher wirklich steil ist. Wir kommen gern wieder.

(Translated by Google) I don't feel like giving even one star. Dirty room with smelly carpet. Swimming pool with dirty water, and very poorly maintained. Non-existent service with rubbish everywhere. The fact is that I left the facility after just one night. It is located in a place out of this world with no telephone line and the property's Wi-Fi is non-existent. (Original) Non mi sento di dare nemmeno una stella. Camera sporca con moquette puzzolente. Piscina con acqua sporca, e molto mal tenuta. Servizio inesistente con immondizia un po’ dappertutto. Sta di fatto che ho lasciato la struttura dopo una sola notte. Si trova in un posto fuori dal mondo senza linea telefonica ed il Wi-Fi della struttura è inesistente.

(Translated by Google) Never again. Old and dirty. No restaurant open. Breakfast is worse than I've ever seen. The pool is old and unkempt. (Original) Nie wieder dahin. Alt und schmutzig. Kein Restaurant hat offen. Frühstück ist so schlecht, habe ich noch nie gesehen. Pool alt und ungepflegt.

(Translated by Google) Beautiful place, outside the center of Karlovy Vary. Large clean rooms. Sufficient breakfast, the lady even asked us what we would like for breakfast. (Original) Krásné místo, mimo centrum v Karlových Varech. Velké čisté pokoje. Dostačující snídaně, paní se nás i ptala, co bychom si k snídani přáli.

(Translated by Google) Despite a binding booking via a well-known portal (book..), our reservation was canceled shortly before the trip (one day before) without any reasons being given. Until the very end, you are not sure whether there is actually a place available for you in this facility. (Original) Trotz einer verbindlichen Buchung über ein bekanntes Portal (book..) wurde unsere Reservierung kurz vor der Reise (einen Tag vorher) storniert, ohne dass Gründe dafür angegeben wurden. Man ist sich bis zuletzt nicht sicher, ob einem in dieser Anlage tatsächlich ein Platz zur Verfügung steht.

(Translated by Google) The hotel is somewhat secluded. You can access the grounds with a code for the barrier, and parking is free. (Original) Das Hotel liegt etwas abgelegen. Man kommt mit einem Code für die Schranke auf das Gelände und man kann hier kostenlos parken.

(Translated by Google) Huge cobwebs in the rooms, i.e. only superficial cleaning, vermin, no air conditioning, breakfast with the cheapest products, bread "first come, first served", I think that for this money you can do better, unless the owner appreciates the swimming pool, Regards (Original) W pokojach ogromne pajęczyny tj sprzątanie tylko powierzchowne, robactwo, brak klimy, śniadanie z najtańszych produktów, pieczywo „kto pierwszy, ten lepszy” wydaje mi się że za te pieniążki można lepiej no chyba że właściciel ceni sobie basen, Pozdrawiam

(Translated by Google) Hotel is well located. Rooms were clean and nice and big. The staff spoke German and was friendly! The pool was dirty so one star was deducted. Otherwise okay for the price and the breakfast was great. (Original) Hotel ist gut gelegen. Zimmer waren sauber und schön groß. Personal konnte Deutsch und war freundlich! Der Pool war dreckig darum ein Stern Abzug. Sonst für den Preis okay auch das Frühstück war Super.

Hi, Can you tell me how much does the parking cost? The website is not functioning. Thank you

(Translated by Google) The accommodation is located just a few minutes by bus to the center of Karlovy Vary. Very nice environment, clean and spacious room. Nice hosts, we really liked it here. I will be very happy to come back here next year. (Original) Ubytování se nachází jen pár minut jízdy autobusem do centra Karlových Varů. Velmi milé prostředí, čistý a prostorný pokoj. Příjemní hostitelé, moc se nám tu líbilo. Velmi ráda se sem za rok vrátím.

(Translated by Google) Great accommodation... I was here for a week as part of a business trip and I liked the accommodation. There was no problem with parking, you just have to park inside in the yard, as it is said that the space on the street is taken up by the neighbors. You can sit in the yard. The rooms were fragrant, clean, probably recently renovated. There is also a small kitchen with a microwave. I give a star down for the soundproofing of the rooms. It's really annoying to hear every word of strangers' conversations during a quiet evening. (Original) Parádní ubytování... Byl jsem zde týden v rámci služební cesty a ubytování se mi líbilo. S parkováním problém nebyl, jenom se musí parkovat vevnitř na dvoře, jelikož údajně na ulici se zabírá místo sousedům. Na dvoře se dá pěkně posedět. Pokoje byly voňavé, čisté, patrně nedávno zrekonstruované. Je zde i malá kuchyňka s mikrovlnkou. Hvězdu dolů dávám za odhlučnění pokojů. Opravdu je nepříjemné slyšet každé slovo z cizích rozhovorů během večerní pohody.

(Translated by Google) Great accommodation for a few days, beautifully arranged around the house, well equipped, several attentions from the owners 👍 parking both behind the fence and in front of the house on the road. The only comments we would have are about the very weak soundproofing from the next room, you could hear other tenants, even when they are talking normally, let alone when they are noisier 🫤 and it is a pity that there is no door from the corridor/kitchen to the room - it was cold from the corridor at night. (Original) Super ubytování na pár dní, krásně upravené okolí domu, dobře vybavené, několik pozorností od majitelů 👍 parkování jak za plotem tak před domem na silnici. Jediné připomínky bychom měli k velmi slabému odhlučnění od vedlejšího pokoje, bylo slyšet jiné nájemníky, i jak si normálně povídají, natož když jsou hlučnější 🫤 a škoda absence dveří z chodby/kuchyňky do pokoje - v noci šel z chodby chlad.

(Translated by Google) Very nice, clean and well furnished accommodation with very nice owners. We recommend! (Original) Moc pěkné, čisté a dobře zařízené ubytováni s velmi milými majiteli. Doporučujeme!

(Translated by Google) Modernly equipped apartment, pleasant host, everything you need is close by (Original) Moderně vybavený apartmán, příjemní domácí, vše potřebné je blízko

(Translated by Google) Very nice providers, nice apartment! Happy to recommend again and to others!!! Thanks so much!!! Kristina. b. (Original) Sehr nette Anbieter, schönes Appartment! Gerne wieder und weiter zu empfehlen!!! Vielen Lieben Dank!!! Kristina. B.

(Translated by Google) Stayed a few weeks ago for one night with 2 people and 2 dogs. Despite the language barrier, everything went great. The room is clean and very large. The fridge and the terrace which you can use are great. We really enjoyed the simplicity. We would love to come back 🤗 (Original) Waren vor ein paar Wochen für eine Nacht mit 2 Personen und 2 Hunden vor. Trotz der Sprachbarriere hat alles super geklappt. Das Zimmer ist sauber und sehr groß. Klasse ist der Kühlschrank und die Terrasse welche man nutzen kann. Haben die unkompliziertheit sehr genossen. Wir kommen sehr gerne wieder 🤗

(Translated by Google) Great accommodation above the old town. Quiet location, parking space, large bedroom and an extremely spacious bathroom. There is no kitchen but there is a kettle. There is also a small supermarket in the immediate vicinity. If you don't want to cook yourself, you can hardly do better! From the river it is about 120 meters in altitude to the house, and depending on the route it is quite steep - so not recommended for those with walking difficulties. Otherwise: big recommendation! (Original) Tolle Unterkunft oberhalb der Altstadt. Ruhige Lage, Parkplatz, großes Schlafzimmer und ein extrem großzügiges Bad. Küche gibt es keine aber ein Wasserkocher ist vorhanden. In unmittelbarer Nähe gibt es auch einen kleinen Supermarkt. Wenn man nicht selbst kochen möchte, kann man es kaum besser treffen! Vom Fluß aus sind es ca. 120 Höhenmeter zum Haus, je nach Route auch ziemlich steil - für Gehbehinderte also eher nicht zu empfehlen. Ansonsten: Dicke Empfehlung!

(Translated by Google) We rested from 12/31/22 to 01/06/23 as a family! The room for two bedrooms and a living room was very clean, quiet! The owners are very nice people! We especially want to thank Ms. Dragomyra. We will definitely come back! (Original) Ми відпочивали з 31/12/22 до 06/01/23 сім‘єю! Номер на дві спальні і вітальня був дуже чистий, тихий! Господарі дуже приємні люди! Особливо хочемо подякувати пані Драгомирі. Ми обов‘язково ще повернемося!

(Translated by Google) We would love to come back to Karlovy Vary, but not to this so-called “pension”. We have never experienced anything like this! There are the most dreamy photos circulating on the internet and in reality it's a nightmare. It literally stinks to high heaven in the house and it is so dirty, even filthy, that we were happy to finally be outside again. The niceness of the owner doesn't make this painter any better. Thanks to Booking com, whose friendly employees were immediately competent and refunded us the purchase price immediately without complaint. We then found a super clean hotel ourselves, which quickly made us forget the whole thing. (Original) Wir kommen sehr gerne wieder nach Karlsbad ,- aber nicht in diese sogenannte "Pension". So etwas haben wir noch nicht erlebt! Im Internet kursieren die traumhaftesten Fotos und in Wahrheit ist es ein Alptraum. Es stinkt förmlich zum Himmel im Haus und es ist dermaßen dreckig, ja förmlich versifft, dass wir froh waren, endlich wieder draußen zu sein. Die Nettigkeit der Besitzerin macht dieses Maleur auch nicht besser. Danke an Booking com, deren freundliche Mitarbeiter sofort kompetent waren und uns den Kaufpreis ohne zu murren sofort zurückerstatteten. Wir fanden dann selber ein super sauberes Hotel, was uns das Ganze schnell vergessen ließ.

(Translated by Google) Nice, spacious, modernly furnished apartment. Rooms are cleaned every day. 2 balconies available. The owner is the nicest person I have ever met 🖤🌹 (Original) Apartament ładny, przestronny, nowocześnie urządzony. Pokoje codziennie sprzątane. Do dyspozycji 2 balkony. Właścicielka jest najsympatyczniejszą osobą jaką spotkałam 🖤🌹

(Translated by Google) Nice place, possibility of parking, pleasant lady owner, helpful. The disadvantage is the location on the hill, so you get a little out of breath from the center to the villa. (Original) Pěkné místo, možnost parkování, příjemná paní majitelka, vstřícná. Nevýhodou je umístění na kopci, takže z centra do vily se trochu člověk zadýchá.

(Translated by Google) Pleasant environment near the colonnade, kind and helpful staff... I highly recommend the accommodation (Original) Příjemné prostředí blízko kolonady, milý a ochotný personál...vřele doporučuji ubytování

(Translated by Google) Beautiful and cozy apartment near the center, great facilities. Maximum satisfaction 😊 (Original) Krásný a útulný byt v blízkosti centra, skvělé vybavení. Maximální spokojenost 😊

(Translated by Google) Spring Apartments in Karlovy Vary pleasantly surprised us right from the start. Thanks to a very helpful and operative arrangement with the landlady, we were able to check in before the official check-in, which was invaluable on a hot day. The apartment was handed over quickly, easily and with a very nice attitude. The entire apartment is tastefully and, above all, practically equipped. You don't have to look for anything - if you need a shopping bag, it's there. If you need ice, it's waiting in the freezer. It's clear that someone has put in the work to ensure that everything you need is at hand, including small toys for small children, which wasn't relevant to us, but it definitely shows that families are also thought of. It's about a ten-minute walk to the colonnade, which is an ideal distance. Shops and restaurants are practically around the corner, so everything is at hand. The price in relation to the location, quality of accommodation and duration of stay is more than favorable. It's clear to us - if we come to Karlovy Vary next time, this is the only place to stay. (Original) Spring Apartments v Karlových Varech nás příjemně překvapily hned od začátku. Díky velmi vstřícné a operativní domluvě s pronajímatelkou jsme se mohli ubytovat dříve, než byl oficiální check-in, což bylo v horkém dni k nezaplacení. Předání apartmánu proběhlo rychle, jednoduše a s velmi milým přístupem. Celý apartmán je vkusně a hlavně prakticky vybavený. Člověk nemusí nic hledat – když potřebujete tašku na nákup, je tam. Když je potřeba led, v mrazáku čeká. Je vidět, že si někdo dal práci s tím, aby bylo po ruce všechno potřebné, včetně drobných hraček pro malé děti, což sice nebylo pro nás aktuální, ale rozhodně to ukazuje, že se myslí i na rodiny. Na kolonádu je to klidnou chůzí zhruba deset minut, což je ideální vzdálenost. Obchod i restaurace jsou prakticky za rohem, takže je všechno po ruce. Cena v poměru k lokalitě, kvalitě ubytování a termínu pobytu je víc než příznivá. Pro nás je to jasné – pokud příště do Karlových Varů, tak jedině sem.

(Translated by Google) In one word AMAZING 😍❤️ beautiful apartment, excellently equipped, in a great location. I highly recommend it. (Original) Jedním slovem ÚŽASNÉ 😍❤️ nádherný byt, skvěle vybaveny, ve skvěle lokalitě. Moc doporučuji.

(Translated by Google) Absolutely perfect stay in Karlovy Vary! The apartment was cozy, clean and well equipped. We felt at home there. The location is ideal for exploring the city. We will definitely be back! (Original) Naprosto perfektní pobyt v Karlových Varech! Apartmán byl útulný, čistý a skvěle vybavený. Cítili jsme se tam jako doma. Lokalita je ideální pro objevování města. Určitě se rádi vrátíme!

(Translated by Google) A newly furnished apartment, modern, balcony, great kitchen, balcony, great location, great equipment, great price-performance ratio, give a full 10 points (Original) Ein neu eingerichtetes Apartment, modern, Balkon, tolle Küche, Balkon, super gelegen, super ausgestattet, tolles Preis Leistungs Verhältnis, gebe volle 10 Punkte

(Translated by Google) Absolutely perfect. Close to the center, stylishly furnished rooms. Maximum satisfaction. (Original) Naprosto dokonalý. Blízko centra, pokoje stylově zařízený. Maximální spokojenost.

(Translated by Google) Nice apartment. But there are some downsides. Problem with cleanliness. The shower was not cleaned after the previous guests, and this spoiled the impression, when you come to rest you don’t really want to clean the room so that you can live there. Well, if salt, pepper and sugar are offered, they should be on the floor. It wouldn’t hurt to update the dishes. (Original) Хорошая квартира.Но есть и минусы.Проблема с чистотой.Душ был не убран после предыдущих постояльцев, и это испортило впечатление, когда приезжаешь отдыхать не очень хочется убирать номер чтоб там можно было жить.Ну если предлагаются соль,перец и сахар они должны быть напольные .Не помешало бы обновить посуду.

We really enjoyed our stay. Beautiful little apartment and very central. You can walk to shops and restaurants. Matěj the owner of the apartment was also very friendly and helpful. Had a wonderful experience and will definitely recommend to family and friends.

(Translated by Google) We were extremely satisfied with the accommodation. Due to the weather, which was not in our favor, we spent most of our time in the Andrea 1907 Apartment, where we relaxed beautifully and recharged our energy back into working life. :) (Original) S ubytováním jsme byli maximálně spokojeni. Kvůli počasí, které nám nepřálo jsme většinu času strávili právě v Apartmá Andrea 1907, kde jsme krásně zrelaxovali a nabili energii zpět do pracovního života. :)

(Translated by Google) Nice apartments. Excellent apartment owner. True, I didn’t get through. But I checked in through Booking. (Original) Хорошие аппартаменты. Отличный хозяин квартиры. Правда не дозвонился. Но заселился через букинг.

(Translated by Google) Beautiful suite, everything was very pleasant. (Original) Krásné apartmá, vše bylo moc příjemné.

(Translated by Google) Very nice accommodation, I can only recommend it. (Original) Velice hezké ubytování, mohu jen doporučit .

(Translated by Google) These are the best apartments! Our family has stayed here for the 3rd time. Everything is provided down to the smallest detail for a good rest, attentive and responsive owners will always help you at any time. I recommend! (Original) Это лучшие апартаменты! Наша семья семья останавливается здесь уже 3-й раз. Всё предусмотрено до мелочей для хорошего отдыха, внимательные и отзывчивые владельцы всегда помогут вам в любое время. Рекомендую!

(Translated by Google) The location is not bad, you can quickly get to where things get really interesting. The room is very spartan. The operation of the thermostat is puzzling. The water pressure is weak. Some walls had stains from previous water damage. Take toilet paper with you! (Original) Die Lage ist nicht schlecht, kommt man ganz schnell dahin, wo es richtig interessant wird. Das Zimmer ist sehr spartanisch. Die Bedienung des Thermostates ist rätselhaft. Die Wasserdruck ist schwach. Manche Wände hatten Flecken von früheren Wasserschaden. WC-Papier mitnehmen!