The 49 best pet-friendly places and activities in Vienna

A wonderful place to visit! The park is spacious and beautiful, perfect for walking and relaxing. The Ferris wheel gives amazing views of Vienna, and there are many fun attractions, cafes, and places to enjoy. A great spot for families, friends, or solo visits. Highly recommended .

Had an amazing time . The rides were exciting, the atmosphere was lively, and I had so much fun — even went solo and loved every moment. A perfect place for thrill and good vibes!

The rides are great, and thwre are lots of them! I would have given 5 stars if it wasn't for the prices. Each ride is at least 6€ per person, and you cant buy group tickets. For a family of 4 that wants to enjoy a full day of theme park adventure - it is a sizable expense

Loved this park, free to enter and you pay per ride, went like 3pm and not all rides were open but around 5pm most of them were open. Booster king, Black Mamba, Wiener looping & Volare were apur favorite rides

The amusement park was really fun! There were many different rides and attractions — I wanted to try them all. There are also food stalls and cafés, which make it easy to spend a few hours there comfortably. I visited after 8 PM and didn’t have to wait in line for any of the rides. The atmosphere was lively, colorful, and full of energy. A great place to enjoy with family or friends.

We had lots of fun at Prater. Many fun and exciting rides. Amazing views, fun and lively atmosphere. I expected prices to be higher, but they weren’t. There’s no entry fee, you pay for your rides. In November 2025 most rides cost 5€ per person. The famous ferrys wheel cost around 15€ for adults and half price for children. Many attractions available in the evening (we visited 8-10pm) for adults and kids (9 y/old)

The venue is good. 3 different stages inside it with multiple genres. The crowd is local but very young demographic. Not the best if you are above 25 unless the dj is great

Okay, yes I bought into the hype. We lined up on our second day and celebrated my birthday there. The ambiance is undeniable. It is decadent in every aspect. I have to say I understand why people want to gather there it is so beautiful, but trust me the famous sachertorte is a waste of money. The hype on this cake is 1000x overrated. I would have preferred any number of desserts ahead of this. And trust me it's no better at Demel or any other place. What Sacher Cafe has is a refined almost snouty heir that must be experienced. Go there for the experience get dessert somewhere else.

My family and I had coffee and cakes upstairs in the café. The children were delighted with the wonderful chandelier which hung by the stairs between the ground and first floor. Sachers was a breath of old and elegant Vienna after our visit to see the incredible Spanish Riding School performance.

Many thanks to the fantastic team at Sacher Hotel Wien who made our stay (03-06 Oct 25) so memorable. Although we had been to Vienna many times in the past this was our first time at the splendid Sacher, together with friends, and we were certainly not disappointed! A short guided tour allowed us to get our bearings before being shown to our elegant Signature Suite room with view. Following the most marvellous breakfast, blue skies greeted us on the first morning for our open top carriage tour together with silver tray Sacher Cuvee (arranged by the ever helpful concierge) from the front of the hotel. Our long weekend took in a fabulous performance of the Spanish Riding School only a short walk away. We had the pleasure of dining in the Rote Bar and enjoyed drinks in the delightful Blaue Bar whilst there, both of which we would highly recommend. A beautiful hotel and most wonderful experience all round, attributable in no small part to the truly outstanding group of colleagues who work there. We look forward to visiting again.

This was my first stay at the Sacher and first visit to Vienna. I was simply blown away by the incredible level of service, warmth, professionalism and the overall property itself. This place is special. From the amazing staff to the location to the wonderful rooms and restaurant the Sacher by far exceeded my expectations. I had the best birthday yet and I owe it all to the team at this hotel. This will be my home whenever I'm in Vienna. You never forget how people make you feel and the top tier hospitality that was extended to me during my stay I will never forget. Thank you to the Management and staff for all that you do! I hope to return next year. With Gratitude and thanks -Troy

Wonderful experience in the Blaue Bar. Our server, Diego, was attentive and heartfelt in his wishing me a happy birthday. My Sacher Torte plate had "happy birthday" written on it in chocolate. Very personalized attention. Looking forward to my next visit.

I spent one wonderful night at Hotel Sacher in 2024, and it was truly memorable. The staff were exceptionally kind, professional, and attentive, making me feel very welcome. My room was beautiful, the breakfast was delicious, and the hotel’s elegant decor created a perfect atmosphere. Luxury and comfort combined in the best way. I would gladly return and highly recommend Hotel Sacher to anyone visiting Vienna.

Complaint Regarding Unprofessional Behavior at Sacher Restaurant I am writing to express my disappointment regarding the behavior of one of the supervisors in the black suit during my recent visit to the Sacher Restaurant. I kindly asked if I could sit at a table near the window, and the supervisor responded in a very rude and abrupt way, telling me it was reserved. However, shortly after, two guests who arrived after me requested to move to another table, and he immediately accommodated them without hesitation. This inconsistent treatment made me feel disrespected and unwelcome. I believe all guests should be treated with the same courtesy and professionalism, especially in an establishment known for its high standards. I hope you will look into this matter, as such behavior does not reflect the reputation of Hotel Sacher.

Great place to stay. Hotel location is central for most of Vienna's attractions, and only a short train ride to/from airport. Excellent choice of fresh food or hot food for breakfast, but sometimes it was very busy if you arrived at certain times. Options for dinner at the hotel were limited/expensive but lots of excellent alternatives within walking distance of the hotel. Friendly service and the room was maintained to a high standard. Lovely birthday treat - I will definately be coming back for another visit !

This Hilton is by far one of the best ones I’ve stayed at. The service has been above and beyond. The rooms and hotel are really well maintained/clean. Staff wise, everyone has been so kind. Tush from the front desk was exceptional while checking me in. Arina in the executive lounge was extremely attentive and kind. It was busy and she took great care of all the guests with a smile.

5 stars everything! Lovely Hilton experience! Best bed, top notch hot breakfast with real honeycomb on the granola build your own cereal bar, walls of windows with great views of the city, great pillows, best sleep, great hair dryer, iron & ironing board, bathrobes, slippers, air conditioning. Wish we had stayed two more days! Will be back. Easy walkability!! Beautiful property.

I stayed at the hotel for five nights. Everything was excellent, and the hotel is beautiful with a comfortable lounge. The receptionist — I couldn’t get her name, she had black hair — was rude and had a bad attitude. The breakfast area on the ground floor is filled with cooking smells; I suggest enclosing the cooking area with glass. Do not allow them to hold any security deposit from your card because it will not be refunded to you.

One of the best Hilton's I've been to. I would say this is more like a Conrad! Excellent service and amazing food at the bar with local food and drink options. The executive lounge has a lot of detail, art, design and plenty of space. Even an outdoor area for the summer months. The selection of local beer as well as wine was great! I loved the local Austrian red (pictured). Keep up the great work!

Great hotel for a business event. They had enough big and small rooms to accommodate what we needed. The location could not be better, next to the train station directly to the airport, a park and 10’ walk from the city center. The rooms were all you need. The only but was the strange opening times of the bar and the disco downstairs. I would recommend it for personal reasons too

Great hotel if you want to explore Vienna. The rooms were a nice size with soft comfortable beds. The hotel provided shampoo and soaps were of good quality. I liked that it was easy to get to the subway and airport train which were just across the street.

Adding my 5 Star Review! This is an amazing hotel with fantastic staff. We were warmly greeted by Atilla when we arrived & then he remembered us each day we stayed. It was a fantastic location for the Opera and our sightseeing plans. The breakfast is delicious and beautifully executed each morning. The bar area was a great place to convene with our family as we planned our next days.

I do not need to say any more about a hotel that was built to be a palace in the city. The hotel is being kept-up perfectly at that level, which is no easy task. What I find really impressive is the people working there who make a stay both a glorious experience, and at the same time give guests a very warm welcome feeling with ease from the heart, not with gestures like from some management-workshop. Especially the front desk always gave us a feeling of returning to a home-away-from-home. With different shifts they kept that up. Still, out of all those great people I'd especially like to mention Mrs. Baur and Mrs. Steinmetz, Mr. Ludewig who helped us tremendously, and Mrs. Elbasi. Everyone working for the team of the hotel gave the beautiful building its soul, but those four stood out even in that amazing team.

Beautiful hotel. Wonderful team. Super Austrian speciality food and wine. It is clear the team (many of whom have been together for years) are just that, a team. Unreservedly recommend the Imperial. One star knocked off. The owner perhaps should be investing in the buildings heritage to ensure it stays at the elite end of Vienna hotels. The Bristol is undergoing a multi million euro refurbishment... However the people make the experience and without doubt the Imperial is blessed to have such a loyal committed group of professionals, front of house, kitchen, concierge and housekeeping. Bravo.

I stayed at Hotel Imperial in Vienna and honestly, it’s one of the best hotels I’ve ever experienced. The service is exceptional, the staff are incredibly professional, and the rooms have that luxurious, royal classic style that makes you feel like you’re staying in a palace. The location is perfect—right in the heart of the city and close to everything. Even the breakfast and in-house services are true five-star quality. I highly recommend this hotel to anyone visiting Vienna. It’s absolutely worth it.

The Hotel Imperial in Vienna is truly impressive. The breakfast is very good — fresh, varied, and prepared with great care. The hotel preserves its historic character while integrating modern comforts in a way that feels natural and refined. The staff are friendly and professional, creating a pleasant and welcoming atmosphere. It’s a place I can genuinely recommend.

I'm shocked that anyone could rate this hotel less than 5 stars- it was exceptional in every way. The staff, especially Mladen at breakfast daily, was beyond excellent. We had a group of 5 friends and all of us were blown away. The gorgeous bar downstairs and the rich history and beautiful, elegant decor was just gorgeous. The location is ideal- close to all of the fun but quiet and walkable to everything. The only negative as far as our group is concerned is this was our first stop in 3 different cities and we are now spoiled rotten for the rest of our city stays. We should have gone their last as now nothing else is measuring up to it. People complaining about the bathtubs have obviously never been to Europe or anywhere outside of their tiny little town as that is par for all European, luxury included, bathrooms. Don't hesitate to stay here- it's the best in Vienna.

What can I say about my brief, utilitarian visit to this grand hotel on a cold October afternoon? Buying the distinctive blue boxes that contain the most delicious tortes they make at this luxury hotel you can't afford, will make you feel, momentarily, like a part of the nobility, after which you will head back to your two-star, but-still-Vienna-cool hotel with the thick, burgundy curtains and the old electrical outlets that still don't know about the digital age. The young woman who helped me made me feel welcome so, kudos to her for not batting an eye when the plebeian walked in. Not to miss: a visit to the opulent restrooms. Just that will give you a sense that you too, have no cares in the world... even if it's only for the three minutes it takes you to pee in the enclosed WC with walls of fine marble, and to wash and dry your hands with the individual towelettes provided for that purpose. You too will feel imperial as you stroll out of this most grand of accommodations into the crisp, cold air.

We had a wonderful day exploring Schönbrunn Palace and its beautiful gardens! The place is enormous, so expect to spend almost the entire day walking around, discovering its stunning architecture, elegant interiors, and rich history. There are plenty of benches outside where you can rest, have a picnic, or simply people-watch. The gardens are incredibly lovely and very well-maintained, and the entire area is so organized that you’ll enjoy exploring no matter which part you visit. There’s also a children’s museum, zoo, mazes, cafés, restaurants, and more! We especially enjoyed the short hike up to the Gloriette for a breathtaking view of the palace grounds. A definite must-see when in Vienna!

I was only outside as I was interested in thr Christmas market . There were alcohol free options and vegan as well. Market entry was Free, however, the special light garden git an try fee of 24 Euros , 99 percent wheelchair accessible. There was one feature where to see fully you had to go upstairs, otherwise everywhere you could roll.

It was my first visit to Schönbrunn Palace in 47 years, and its magnificent scenery was as wonderful as ever as a symbol of the Habsburg dynasty. The lavish decorations inside the palace and the splendor of the gardens are as magnificent as ever, demonstrating the majesty of a World Heritage Site that is worth revisiting. Walking around the vast gardens, I was reminded of its grandeur and splendor. The splendid decorations and paintings inside the palace are also worth seeing.

You need to explore all the places so a classic plus ticket is recommended for 75 euros, this will cover all the gardens, zoo, terrace, and the palace. This will be a long trip and you need to rest between them so I'd recommend to start your trip at 10 a.m. to finish it at 5 p.m. I strongly recommend to buy your tickets online becuase there was a very long line. I will leave you with the images to rate the experience 😊

Must visit experience with good audio guide cost included in the ticket. The beautiful gardens beside the palace add to the charm of it and the grandeur of the palace is amazing. We had a great time at the Christmas market setup right outside the palace in early November.

This spot is heaven on earth. I was excited to catch the early Christmas market in the palace gardens, so many great food stalls and adorable Christmas goodies shops! The evening ambiance with all the lights was simply stunning. A truly enchanting and memorable experience.

The Palace is absolutely stunning! The architecture is magnificent, and the gardens surrounding the palace are beautifully designed and very spacious. Walking through the grounds, you can enjoy fountains, sculptures, and perfectly maintained flower beds. The area around the palace is full of charm and offers great spots for photos. Visiting Schönbrunn Palace is a truly unforgettable experience and a must-see when in Vienna.

Absolutely lovely. We sat on steps near the pond on a perfect spring day and ate our lunch.

Perfect place for a picnic, both for adults and kids. It has a lot to offer. Walking trails, playgrounds, picnic tables and a lot more. This place brings you closer to nature.

Beautiful place to relax and walk and get to gather with nature or do some running if you wish.

The most beautiful park in all of Vienna with great playgrounds and a lot of places to hide from crowds

The most beautiful park in Vienna! I discovered this park two years after I moved to Vienna and this is park turned into my go-to park for enjoying the day, reading, picnic and every time someone visits me in Vienna I show them the Türkenschanzpark. It’s a big area and it offers everything. A lot benches, like really a lot of benches, a Cafe/restaurant in the middle of the park, many table tennis (you have to bring your own supplies) beautiful flowers, small „lakes“, dog zones, playgrounds and many more things to discover!

Great parc, beautiful and big enough so we do not feel like it is crowded. Lots of spaces to do anything we want on the benches or grass, but also organized spaces for table tennis or kids. Nice points of view with the great advantage of autumn : colors everywhere you go !

Amazing, colorful and compact park worthy of visit from all age groups. Especially in autumn every corner in this park appears in amazing colors. There is ample of parking along the streets around the park. One can do all sort of activities be it jogging, enjoying the sun, having food, playing some table tennis etc. The only downside is if you dont live in nearby districts it sounds a bit far and hard to reach. But after the journey, the visit is totally worth it.

We stayed here last week for our honeymoon. The room was spacious and clean. We had a premium room on floor 13. The staff was lovely. We did ask for an early check in but unfortunately it was not possible due to the hotel being busy. However, they did welcome us with a free bottle of champagne and chocolate strawberries in our room with a lovely welcome note. We were looked after well during our stay. We requested a late check out on our last day and the hotel happily accommodated us for that. Melia Vienna and the team, thank you for making our stay with you memorable. <3

Quick one night stay. Front desk was friendly upon check-in. She was able to answer all my questions. Fast and easy process since I prepaid online for the stay. Used the public parking garage which we paid directly and not with the hotel since we wanted in and out access. Asked for a higher floor but she explained the higher rooms available at that time didn’t have great views. We opted for level 5 and the view was very nice. We got one of the newly renovated rooms. Very clean and modern. Everything was in working condition. Absolutely no complaints. Used the fitness center during my stay. Small but they had the equipment I needed. I was grateful they offered water, towels, and apples. We would definitely stay at this hotel again.

As I’m a Meliá member and have stayed numerous times at Melia Bali I thought I would try this hotel. Check in was great and staff member courteous, as was checkout. Our room on the 14th floor was a little disappointing. The carpet was worn and stained in places, no kettle in room, had to ask for that. The bedhead, white vinyl, smelt and had white tape on a spot where it must be damaged. The bed cover was very thin, and not cosy at all. Breakfast was hit and miss. Asked for fresh fruit and staff member came back with what was obviously very old apples. One coffee machine was not working very well. Staff had to use a spoon to dislodge coffee beans regularly. The worst experience was at their “restaurant 57”. Made to feel like we put the staff member out because we wanted to have dinner, but didn’t have a reservation even though we are staying at their hotel. Not too busy either that night so he accommodated us. He needs a lesson on customer service in my opinion. We didn’t mind the location but it was a far walk from restaurants and attractions in Vienna centre.

I had a truly wonderful stay at Melia Vienna. The rooms were exceptionally clean, well-maintained, and comfortable. I stayed on the 57th floor, which offered an amazing view over the city and the Danube – absolutely stunning! The staff were extremely polite and professional, always ready to help with a smile. But most of all, I would like to give a special thank you to Laura, who warmly welcomed me and kindly arranged an early check-in for my room. Her friendly and courteous attitude made me feel very comfortable from the moment I arrived. I will definitely choose this hotel again for my next trip to Vienna!

The hotel itself is visually appealing, with a stylish design and a truly impressive view that adds to its charm. The rooms were spacious, featuring large, comfortable beds and generously sized bathrooms, which made for a pleasant stay from a comfort perspective. However, a few aspects of the experience were disappointing. The Flow Bar and restaurant, which we were looking forward to, were not open during the times we expected—something that wasn’t clearly communicated in advance. This left the 57 Lounge as the only available bar, but unfortunately, it had a strong smell of cigarette smoke, which made it an uninviting space to relax in. Additionally, the room service menu was quite limited, offering only a small selection of options, which didn’t match the expectations set by the hotel’s otherwise upscale presentation. Overall, while the hotel has many positives in terms of design, comfort, and location, the limited dining options and poor communication around available facilities took away from what could have been a much more enjoyable experience.

I booked this hotel expecting a five-star experience, but it’s nowhere close to that standard. From the moment I arrived, I regretted my choice. There are no basic amenities in the room — no dental kit, no complimentary water, no toiletries, and even the minibar is completely empty. The bathroom is dark and poorly equipped. For a supposed five-star hotel, this is unacceptable. The check-in time is 3 PM and check-out is 11 AM, which already feels unreasonable, but what’s worse is that when I arrived early and asked if they could notify me once my room was ready, they said they don’t offer that service — something even three-star hotels usually do. Lastly, the hotel entrance passes through a smoking area, meaning guests must walk through cigarette smoke to get inside. Overall, this was a major disappointment and definitely not a five-star experience.

This was the worst hotel experience I’ve ever had. Staff are mostly untrained students who don’t care about guests. The hotel advertises itself as celiac-friendly but it is not – I waited 15 minutes for an omelet only to be told my order was never placed. I paid for a family room and got a tiny room with extra beds squeezed in, dirty and noisy with a broken air conditioner. No one was available to help with luggage, which is unacceptable for a hotel of this level. The room itself is falling apart (see photo). Absolutely not recommended.

Excellent hotel 1 minutes walk from the underground. Room was great with very comfortable large bed. Bathroom was compact but had everything that you need. Breakfast was good, hot food only considered of bacon, scrambled eggs and frankfurter sausage, but the cold options was very good. Check-in & check-out was quick & efficient.

I have mixed feelings about my stay at this hotel. Normally, I like to keep my reviews positive and focused on the good, but in this case, I feel it’s important to share both sides of the experience. Let’s start with the positives. The location is absolutely excellent. Being right next to the metro made traveling around Vienna incredibly easy and saved us a lot on taxis, from our arrival at the airport to our departure from the central train station. There’s also a Spar supermarket right next door, along with other shops, bakeries, and some great places for breakfast, casual dining, and of course, beer. The hotel is only a couple of metro stops from most of the main attractions, which was very convenient. The rooms themselves were fairly spacious, with enough seating, a desk, and a TV, which made the stay comfortable in terms of layout. Unfortunately, the downsides left a lasting impression. The bedding was not very clean, and ours even had a stain. Housekeeping wasn’t thorough — used cups were removed but not replaced. Some staff members were friendly, but others came across as quite rude. Initially, we were given a room facing a construction site, and we had to request a change. It’s puzzling why better rooms weren’t offered right away if they were available. Overall, a hotel with great potential due to its location, but the service and cleanliness need serious improvement.

Everything was perfect — the staff were incredibly kind and always ready to help. The U4 metro line is just one minute from the hotel. Rooms are clean, and towels are changed on a daily basis. Beds are super comfortable. Although the hotel is located on a busy street, there was no noise from outside thanks to excellent sound insulation. Parking, like in most hotels in Vienna, is expensive (€18 per day), but there’s a P+R parking facility literally 2 minutes from the hotel for just €8 per day. Breakfast is decent and varied — there’s something for everyone. It costs €15 per person, and when compared to eating elsewhere, it’s definitely worth it. Overall, a great hotel — I’m adding it to my favorites, and during my next visit to Vienna, it will definitely be my first choice. Once again, all compliments to the very pleasant staff!

Location is not completely central but the metro station is right in front of the hotel and you're only a few stations from everything. Schoenbrunn park is at walking distance though. The hotel is very quirt. Housekeeping is excellent. Clean, spotless. Very good value for money.

I stayed at Leonardo Hotel Schönbrunn and I am very happy with my choice. The room was clean, modern and comfortable, just what you need after a day of walking around Vienna. Comfortable bed, quiet in the hotel and a very good sleep. The breakfast was varied and tasty, with everything you need to start the day well. The staff at the reception and restaurant were friendly and prompt, always ready to help. The location is excellent - close to the metro station, you can quickly get anywhere in the city. Overall, a very good value hotel. I would come back without hesitation.

I will recommend this hotel to everyone visiting Vienna. The metro station is right across the street, and there’s a supermarket next to the building, which makes it very convenient. Most of all, the breakfast is excellent. I’ve been traveling through several countries for three weeks now, and I already miss this place so much. This hotel gave me such a wonderful impression of Vienna, and I highly recommend it.

The hotel claims to have a parking garage, but they've also rented the parking garage underneath the building to a supermarket. Yes, there is parking, but the hotel charges 18 euros per night in advance upon arrival and gives you a two-day entry and exit pass. And you have to go out from the hotel to get in to parking area. We told them the TV wasn't working, but the receptionist said there wasn't any technician available in the evenings. The coffee machine was also broken and only poured very little coffee into our cups, so we asked for coffee in the lobby. The receptionist's smile at night isn't genuine, and you can sense it. She's a bit sarcastic and overbearing. They told us to greet guests with a smile, but she's forced to do her job. Breakfast, like the parking garage, is an extra 15 euros. If you ask for a room to be cleaned, your room is cleaned. There's no water in the minibar, only one bottle of soda. The next day, when we asked for the room to be cleaned, the trash hadn't been taken out, and the minibar hadn't been refilled with a new one bottle soda. It's far from the city center but close to the metro station. It's a 20-minute metro ride to the center. There's construction in front of and next to the hotel, but you can't hear the noise from the windows. Room is old fahioned, furnitures are old. Pillows are soft and comfortable. There’s no views. Just an average hotel room, It's expensive for the service, and I wouldn't recommend the hotel again.

We stayed at the Le Méridien for 4 nights. It is a great hotel with convenient access to restaurants and tourist attractions. The staff were excellent. The breakfast choices were very good. The omelette station was great. The hotel was a 30 minute walk to the Belvedere palace, less than 5 minutes to the opera house, and a 10 minute walk to old town.

Wonderful stay at this hotel earlier this season. The room was well maintained and the location was fantastic. It was walk-able to many attractions, and accessible to their metro stations. I liked that the hotel organized events for guests to attend in addition to their restaurants on site.

This was our second time to stay in this hotel. It’s such a great location! The rooms feel just a tad dated but it’s still comfortable. The service is great and staff are polite. The gym is a little small but 24 hours. There is public Parking is downstairs and the hotel has valet. Overall would come back again.

Pathetic service in the You Bar which is part of the hotel. Really bad customer service for the breakfast buffet where no one came to ask if we wanted coffee and to top it off, the waiters felt like they were doing us a favor if we asked for anything. The only two good things was the location of the hotel and the main reception/receptionists were nice.

I loved the hotel, it was nice and clean despite that it’s an old building it was well maintained. The location was the perfect, quiet yet near a lot of the city’s scenic spots. The staff were amazing and super nice. I didn’t get the honor gold member upgrade as it was explained to me that they were fully booked.

On paper the hotel seems like quite far away. But it was really in a very nice area. With greenery around it and short distance away from the key sights. It was easy to reach and pleasant walk to these places. Breakfast was great and yes they have staff to find a table and get it cleaned up before showing you to the table. We got interconnecting rooms. But one room was a lot bigger than the other 😀. The stay was very enjoyable.

We booked this hotel via booking.com two weeks in advance of our weekend break to Vienna. We had reserved a 4 night stay with breakfast and were really looking forward to our stay here; the hotel looked lovely and was in a great location for our planned itinerary to museums and historic buildings etc. We arrived in Vienna on a Friday afternoon, with about ten minutes to spare before we could check in at Le Méridien when my partner received a message from Booking.com to say that the hotel had cancelled our reservation. We contacted the hotel to query the cancellation and received no explanation, apology or even politeness, only a rude confirmation that they had cancelled the booking. We then had to spend half an hour in the train station surrounded by our luggage trying to find another suitable reservation which was incredibly stressful to say the least. I can’t really comment on the quality of the hotel, however we found their customer service non-existent and would not recommend this hotel to anyone.

Recently we stayed in the Hotel 5 days, the Hotel is very good, the accommodations is great, very clean. The breakfast is 5 star, the lounge has a bartender who is very young and he is very attentive, friendly and with good customer service. The ladies that working in the reception are not friendly, the language is limited. They have to improve it because remember is the face of the Hotel. The other thing is that is far of the Center.

While the location was convenient, my overall experience was disappointing. The room felt quite outdated and dimly lit, with worn furniture and very limited amenities. Basic items like cutlery were missing, which made the stay less comfortable. I asked the staff ( A WOMAN) for some cutlery at night , and instead of offering to bring it or explaining the policy politely, they simply told me to come down to the reception and ended the call with “OK? bye.” This response felt dismissive and unprofessional, especially in a hospitality setting. I hope the management takes this feedback seriously — updating the rooms and improving staff communication would greatly enhance the guest experience.

🏨🚇🥐🧼 I think the hotel is in a very well-connected area. It’s about a 20-minute walk from the main bus and train terminal and just a short metro ride into Old Town for all your sightseeing needs. The room was spacious with solid housekeeping and a clean, well-kept bathroom. No complaints regarding cleanliness — everything was taken care of. One thing to note is that the hotel is massive. We were given the very last room at the end of a long corridor, which meant it took nearly five minutes to walk to the elevator. So when you check in, I recommend asking for a room closer to the elevator, otherwise it can be a bit of a hassle going back and forth. Something that left a bad taste was only being told at checkout that breakfast would be charged as an extra. My honest tip is that if you do decide to have breakfast, just don’t mention it. With the number of guests they manage, it’s unlikely they’ll track who actually showed up at the buffet. The breakfast itself was average — your typical hotel spread. The eggs tasted a bit off, but I made it work with multiple cappuccinos from the machine, plus some sausages and toast to fill up. Overall, nothing fancy, but probably great value considering how expensive Vienna can be. Most importantly, the hotel is very well connected to public transit, with a metro station just a five-minute walk away. That line has frequent trains to and from Old Town, which made sightseeing super convenient. I’ll probably stay here again, though I don’t think the breakfast is worth the price, and I do wish they had been more upfront about the cost from the beginning. Did you find this review helpful? ❤️

Location is not great however it is safe I would call it motel not a hotel It seems the building was a government building and it became motel Lobby is a waiting area for reception guests Restaurant coffee shop and bar are one area. Floor corridors looks scary Overall experience The west side of the hotel is very hot as the sun stays for 9 hours also the view scary (Cemetery)

I checked in on Tuesday, August 26th, a little after 8:00 PM as part of a group of about 45 guests. There was a lady at the front desk, and I noticed a vending machine nearby, so I asked to exchange a 10-euro bill for coins. However, I was first given only 5 euros in coins. I hesitated for a moment, wondering if I might have handed over the wrong amount. After a short pause, I went back to the front desk to exchange another 10-euro bill for coins. At that point, the staff member asked me rather firmly—twice—how much I had given her earlier. Only then was the rest of the money returned to me. I understand that mistakes can happen, and I’m sure it wasn’t intentional. Still, I felt a bit uncomfortable because there was no explanation at first, and only after a few minutes when I came back was the situation questioned. It would be helpful if communication in such situations were a bit clearer to avoid any confusion in the future.

Good value for money especially in Vienna. The breakfast was also pretty standard, but tasty.

Very clean rooms. Well-equipped. Working air conditioning. Friendly staff. Delicious breakfasts. Close to buses and trams.

Absolutely wonderful stay. Very elegant room, filled with amenities, and the staff was top notch. We were very surprised to return to our room and find a delicious chocolate birthday cake, delivered by the management. Great location, and absolutely a highlight of our trip. We will definitely return!

An outstanding stay in the heart of Vienna! The hotel is perfectly located in the city center, within easy walking distance to all the main attractions. The breakfast offers an impressive variety of options, catering to every taste. The service is top-notch, and the overall atmosphere feels truly luxurious. A perfect choice for anyone looking to enjoy the best of Vienna in style

Excellent hotel offering beautiful rooms, a wide range of service and a highly professional, attentive assistance for every need. A special mention goes to the concierge Gabor (not sure I am spelling it correctly), who was extremely helpful and knowledgeable in recommending and booking great restaurants. Many thanks also to Patrick from Bollicafé — kind, welcoming, and truly professional. And not to forget The Bank Bar, with top masters in mixology delivering exceptional cocktails and a wonderful atmosphere. A truly enjoyable stay. Highly recommended!

A beautiful, one of the most amazing hotels I’ve ever stayed at! The building used to be a bank, and it’s stunning inside and out. Exceptional service for anything we ask for, the room was beautiful, the tub 🛁 was great and I used it almost everyday in the washroom! It made me feel I was in such a magical place, the location is so central to get to the main area and many historical places, I really loved every second!

Dining at the restaurant in Park Hyatt Vienna was an exceptional experience from start to finish. The atmosphere is elegant and refined perfectly blending modern luxury with historic charm…Every dish was beautifully presented and full of flavor you can truly taste the quality and attention to detail… The service was impeccable the staff were attentive professional, and genuinely warm.. Whether for a special occasion or a relaxed evening, this place offers a perfect balance of sophistication and comfort. Highly recommended for anyone looking to enjoy an unforgettable dining experience in Vienna!

Hotel location is perfect. The staff leave a lot to be desired. Front desk and bellman were awesome. Avoid breakfast buffet, staff were horrific and all underwhelming better dining around the hotel. The bar staff rude and stuffy. The hotel beds felt like sleeping on a hardwood floor. There are better 5 star hotels, this was our least favorite while visiting and traveling through Europe.

One of the most beautiful hotels in Austria's cities. Big, bagger, Hyatt. Style, friendlyness cosy and glamour atmosphere. Altough in the city centre, very quiete. Top address- always a pleassure

The perfect location, the perfect ambiance… total relaxation, and the perfect team! Special thanks to the heroes of the Concierge — Rainer, Oliver, and Oscar — and to the entire restaurant team, especially Ibrahim and Alex. The rooms were very comfortable. I truly appreciated that water was always available — such a thoughtful detail that made a big difference. I never had to think about ordering or bringing my own. Thank you for taking care of every small detail, including cleaning and night service. A useful note for future guests: the electric plugs are the two-round-pin type, but the hotel provides excellent adapters. Most importantly, my wife really enjoyed the stay! We’ll definitely be coming back!

I stayed at 3 luxury hotel in Vienna within a week (just for fun). First time in a Ritz. I must say overall its one of THE best. Welcome cocktail as you check in...personally shown the room. Very nice decor, indoor swimming pool (can't think of any other hotel in Vienna that has that. Nice Italian restaurant in house (very casual). Great location. For the cost one of the better luxury hotel deals in town.

We stayed at the Ritz-Carlton Vienna for 11 nights and had a very good experience overall. The rooms are comfortable and quite large, though some elements of the décor feel a bit dated. The same goes for the hotel interior—there are definite highlights, but parts of it could use a refresh. What truly stands out here is the staff. Service was excellent across the board, especially at D-Bar. The menu is inventive, the drink quality consistently high, and the bartenders are clearly very experienced. One bartender in particular, Tomas, deserves special praise—his drinks were truly outstanding, and his skill, attentiveness, and professionalism made our evenings there some of the best parts of our stay. At the pool, Kristof was extremely helpful and attentive, clearly committed to making guests feel looked after. There’s also a rooftop bar with great city views, which is a nice bonus. The location isn’t as central as the Park Hyatt—most destinations require at least a 10-minute walk—but the surroundings are still lovely, and we enjoyed experiencing Vienna on foot whenever we set out from the hotel. For value, the Ritz-Carlton worked well for us. With such a long stay, we wanted to budget thoughtfully, and it offered a better balance than the Park Hyatt or the Mandarin Oriental.

The Ritz-Carlton Vienna is a beautiful hotel with an excellent location and elegant, comfortable rooms. Cleanliness was very good, while the overall service and reception were average compared to the usual Ritz-Carlton standard. The main downside was the breakfast — there was no buffet, only à la carte service, which was unusual for me and not at the level expected from such a luxury hotel. Overall, it’s a nice property and enjoyable stay, but service and breakfast quality could be improved to better match the Ritz-Carlton brand experience.

The service is exemplary at the Ritz. Everyone is extremely helpful and friendly. Madeline and Jasper the Front Desk Managers immediately resolved an issue that came up and went above and beyond to make it right. The steak house at the Ritz is phenomenal. Highly recommend.

Amazing experience in the Gondola on the rooftop. Service and staff were incredible. Highly recommend, especially in the Christmas season. A big thank you to the Gentleman and Lady who served us on this lovely evening.

The service was EXCELLENT, the breakfast was delicious and the location was great. We had such an amazing time celebrating our honeymoon here and hope to be back in the near future. Special thank you to Sabrina for welcoming us and and making our stay so special.

Wonderful staff made all the difference. Stayed for a 4 day business trip. Staff were fantastic throughout, rooms really nice, breakfast good ( a little pricey) It was a thoroughly enjoyable stay. Big credit to the English guy and the young girl that really looked after us from the restaurant/ bar that used my name throughout and are a credit to the hotel. I would definitely stay here again. Bravo!

Fabulous modern hotel ideally situated 5 minutes walk from the main train station. Special shout out to the gentlemen on reception (apologies we didn't get his name) who calmly organised a taxi to get our passports t(which I had managed to leave in the safe) to the airport so we could catch our flight home on time. This was on the 22nd September so thank you so much. Loved the funky touches around reception and the restaurant. a really nice place to stay next to Belvedere Gardens.

I stayed at this hotel on September 29th. The room was completely different from the photos on the website. It was very small, with the toilet on one side of the room and the shower and sink on the other side. The hotel is also right beside a street, and the car noise can be heard clearly inside the room. Definitely its not 4 stars hotel.

So many other options, I wouldn't return here. We upgraded to the panorama room and checked in late so in the morning we opened the blinds to see a huge cement wall and an AC unit. So annoying. Neighbor balconies had a lovely view of us! Bathroom in room was 3 separate spaces - toilet in closet, shower in closet, sink next to the bed.

Had a good stay at The Daniel. Vienna was cold and foggy but the Daniel was warm and inviting. We enjoyed the food and quirky comments around the hotel.

I really enjoyed my stay, quirky hotel- the cafe was excellent and extremely friendly staff. I will say my parents stayed in the Airstream and had wished they had gotten a regular room. There were quirky electrical problems with the lights and people tried opening the door in the middle night. Beyond that wonderful visit.

The hotel is quirky, a converted office block, we booked a standard room and the size is akin to a cruise ship cabin. Interestingly the layout has the toilet away from the wash hand basin and the shower both of which are in the bedroom! Note: housekeeping is on request and not done as standard!

Beautiful hotel in a perfect location for exploring central Vienna. The service was excellent and all the staff were friendly, and the food/drinks we were able to try was excellent. A couple of small issues however prevented it from living up to its name and image, namely the maintenance of the rooms and the majority of the on site dining being closed for our visit.

My husband and I chose the Grand Hotel for our wedding reception, and we couldn’t have made a better choice. From the very first inquiry to the planning process and finally the big day, we were continually impressed by the hotel’s professionalism, organization, and support. A very special shout-out goes to Csilla, our event coordinator, whose support was truly invaluable. She was always communicative, quick to respond, and on top of every detail. Thanks to her, everything ran seamlessly, and we felt so well cared for throughout the entire journey. The hotel itself is stunning, and all of our guests were impressed by both the atmosphere and the level of service. The menu was carefully designed with our preferences in mind, and the team went above and beyond to accommodate dietary needs, including vegetarian and vegan options. Everyone raved about the food. We also had the pleasure of adding desserts from the hotel’s pastry chef, which were absolutely delicious. We are deeply grateful to every single person involved in our wedding day for their kindness, dedication, and flawless execution. The Grand Hotel truly exceeded our expectations, and we will cherish the memories forever.

A Masterclass in Hospitality at the Grand Hotel Wien! Our recent stay from September 19th to 22nd was nothing less than perfection. As seasoned, some might even say connoisseur, travelers, we have high expectations, and the Grand Hotel Wien didn't just meet them—it soared right over them. We had booked a Grand Room, but to our delight, we were graciously upgraded to a full, magnificent suite. And what a suite it was! Beautifully decorated with impeccable taste. The space was astounding, complete with a very handy powder room for guests and a kitchenette that added a wonderful layer of convenience. The service throughout the hotel was exemplary, but the personal attention from the manager truly set this stay apart. As Platinum Elite members, we felt genuinely recognized and valued. The attention to detail was evident in every corner, from the flawless housekeeping to the anticipatory service from every staff member we encountered. For any discerning traveler who appreciates the finer details, this is your place in Vienna.

My partner and I had a wonderful stay at the Grand Hotel Wien. The hotel is located right in the very heart of Vienna, close to everything you’d want to see and do. We were warmly greeted with a thoughtful welcome of champagne and a lovely selection of chocolates and pastries upon arrival, which immediately set the tone for our stay. The staff at the reception were very friendly and helpful, and a special shoutout to Berkan, who not only suggested great places for us to visit but also informed us about Austria’s National Day. Thanks to him, we were able to witness the fascinating display by the Austrian army, which was a highlight of our trip. The hotel itself feels truly luxurious. From the grand staircase in the lobby to our elegantly designed room, everything exudes classic charm and comfort. The breakfast was superb, a wide variety of delicious options and excellent service. We also made use of the wellness area, which was a perfect way to unwind after a busy day exploring the city. The only minor downside was the air conditioning in the room, which wasn’t very easy to control. However, since my partner prefers not to have the AC on, it wasn’t really an issue for us. Overall, we had a fantastic experience and would definitely recommend the Grand Hotel Wien to anyone visiting Vienna. Excellent service, great location, and wonderful value for money.

I can sincerely say that the Grand Hotel Wien is one of my favorite hotels I have ever stayed in. From the moment you arrive, it feels like a perfectly tuned operation, well managed, with every detail designed around guest comfort. The breakfast alone sets a standard that few hotels can match: abundant, varied, immaculately presented, and consistently fresh. It truly felt extraordinary each morning. The rooms are opulent and richly decorated, with velvet seating, gilded mirrors, and elegant touches that evoke the golden age of glamour. At the same time, all modern amenities are seamlessly integrated, providing everything you need for global connectivity without disturbing the classic atmosphere. The location is excellent, right on a lively boulevard with plenty of public transport, shops, and restaurants nearby, and only one block from the city center. Looking back, I regret not leaving this review after my stay last year. Only after a recent disappointing hotel experience elsewhere did I remember just how exceptional the Grand Hotel Wien truly was. It remains a hotel worthy of the highest praise.

I have been flying to Vienna regularly since 2022, and Grand Hotel Wien has become my go-to hotel. Over the years, I’ve stayed in a variety of their rooms, from the regular options to city views and even suites, and I’ve loved every single one. The rooms are always thoughtfully designed, comfortable, and perfectly maintained. The location couldn’t be better, right in the heart of the city, making it easy to get anywhere. Breakfast is incredible, with a wide selection and à la carte options that elevate the experience. As a coffee addict, I especially look forward to their cappuccino every morning, it’s always a highlight. The hotel bar is also a gem, elegant, welcoming, and with a fantastic atmosphere. Staff throughout the hotel are consistently friendly and professional. On one occasion, due to a flight change, I was even offered a late checkout without hesitation, small gestures like this really make a difference. I’ve tried other 5-star hotels in Vienna, but Grand Hotel Wien suits me best. It’s not only about the luxury and comfort, it’s also the consistency. I know members of the staff who were there when I first stayed in 2022 and are still there today. To me, that’s an indirect but very telling sign of how wonderful the hotel is, not only for guests but also for the people who work there. All in all, Grand Hotel Wien delivers on every level, and I wouldn’t stay anywhere else in Vienna.

I very much enjoyed my stay at this historic hotel. I was here with a large group for an event and the staff were consistently extremely attentive and ready to accommodate any request. The rooms are beautiful and the ballroom where we gathered for presentations had a great atmosphere. I especially wanted to thank the staff who helped us with breakfast every morning. They went above and beyond (even remembering which people wanted to practice their German) and they made the experience special. Thanks to the whole Grand Hotel Wien team.

The hotel has an excellent location and a very nice overall atmosphere. However, I believe there is room for improvement in certain areas. The rooms feel quite old and would benefit from refurbishment, as the furniture and facilities show signs of being overused. Room service could also be enhanced to better match the standards of a luxury property. The lobby, while welcoming, is rather small compared to what one might expect, and the vintage-style furniture could use some refreshing. The elevators would benefit from maintenance, and the walls are thin, which sometimes makes it easy to hear sounds from other rooms. With some updates and improvements, this hotel has the potential to be truly outstanding, especially given its prime location.

Love this stunning hotel bar! A perfect spot right in the city centre for meeting business partners – the ambience strikes exactly the right balance and the service is consistently excellent. Last time were looked after by Jeff (a recent addition to the team?), who made the experience even more enjoyable.

Excellent location, two blocks from the Hofburg, 200m away from Café Central and just around the block from a U-bahn station. Fancy even though its an old building. Very nice comfortable rooms, not too spacious. Our only complaint was that the bed mattress was somehow broken on ome side amd i kept sliding out of bed at night. Not too noisy even though it is in the middle of the tourist area.

The most beautiful hotel at the best location. It was such a great stay and amazing experience. Absolutely loved it. If you’re visiting Vienna you must stay there as every iconic place is nearby

Room was well-maintained, nice tile work, wood floor, very clean, quiet, and comfortable. EVERYTHING worked. Front desk people friendly and attentive. Location is perfect, walking distance to everything in town. Uber was cheaper than the train to/from VIE and was very prompt and easy.

This hotel has a real focus on service and making sure their guests are happy! We had an issue with the heating in our room, and a young lady by the name of Charanjit came out of the back office to help us when a manager was not around. She handled it with so much care and heart! She didn’t just send a technician, because when it wasn’t fully resolved, she personally offered us better room options and made sure we were comfortable. The way she carried herself and the way she treated us was as if she was taking care of her own family, not just guests. Moreover, as we went back and forth she stayed kind, warm, and patient the whole time. You rarely see that kind of genuine hospitality. She truly made a difference in our stay. Thank you Charanjit! It’s people like her that stand out and you hope become managers! A great example and leader for sure!

I really have to mention Safwan because of his friendliness and above and beyond care to ensure a great visit while helping us navigate our way around Vienna, as well as what to do and what not to miss. He clearly has gone out of his way to ensure he’s very knowledgeable and have great value in his role.

A wonderful hotel and a wonderful experience. The receptionists genuinely enjoy their jobs which is refreshing to see. They were super helpful, super friendly and welcoming and exactly what you want your first impression of a new city to be. The free cake (and Manner wafers upon checkout-out) were also so thoughtful. The room was clean and well-sized. Would definitely stay here again.

Came here for few nights, had an amazing time. During my stay I celebrated my birthday and the staff delivered a cake with a candle in it. Nice touch. Rooms are okay, you have a cleaner that comes every day to clean it for you, great location not far from the bus/tram/metro. I will definitely recommend that place

Great location, 22 minutes walk to Stephansplatz and 14 minutes to Subway. Very friendly staff and good breakfast, bar is open from 1600 to 2300 hours. Odd thing about the room, the toilet was turned the other way around. The air-conditioning did not function as expected. Genn in reception was extremely helpful, maps, directions to subway, to get to visit tourist locations, saved us a lot of time as we there for only 2 nights.

The property is located in the main district of the city , conveniently accessible everywhere. Rooms are spacious , comfortable and the breakfast spread was decent enough. Receptionist team were very friendly, they did all that we needed of , especially Scarleth and Iris. I would definitely give a 10 out of 10 overall.

I gave this property five stars, but I hope everyone understands that it's five stars for a Holiday Inn or rather a hotel in this category. Excellent, friendly service including early check-in and late check-out for a one night stay. Quiet room, good shower and exemplary air conditioning: silent and with functional temperature and fan speed adjustments. Breakfast also very good, including even complimentary sparkling wine! Good value for money. Would come again - actually did, was my second visit.

Room was very nice, clean and modern. The staff were helpful , spoke excellent English and recognised my IHG membership. When I told them I was leaving early they arranged a breakfast bag which was nice of them. Restaurant and bar are clean and inviting. Staff were excellent

We ordered suites for four nights. The room is extremely large and perfect. The staff Robin is so nice. The nearest underground station is line U4, around 10 minutes walking distance. Bus stop is quite nearby to the central. The hotel located in quiet and safe street.

I recently stayed at Hotel Bristol, a Luxury Collection Hotel in Vienna, and unfortunately, my experience was far from what I expected from a hotel of this reputation. Upon arrival, I first noticed that the room was not clean. Dust was found in various places, and it felt like the housekeeping staff had overlooked the basics of cleanliness. Given the hotel’s luxury status, this wasn't very pleasant. Additionally, I was disturbed by the noise coming from the next room for two nights in a row. Loud voices, screaming, and banging on doors continued late into the night, significantly disrupting my sleep and overall comfort during my stay. I expected a much higher standard of service and peace for a hotel that markets itself as a luxury destination. Unfortunately, these issues left me dissatisfied and reluctant to recommend this hotel to others. Overall, my experience at Hotel Bristol did not meet its promises. I hope the management takes these concerns seriously to improve future guests' experiences.

Stayed here last week for 3 nights. Overall it is was a pleasant and luxurious stay. Great location, right next to the opera, main high street, and the metro and tram stations. The room was lovely, clean and spacious, the furniture was of good quality. We were upgraded to a bigger room as I am an Ambassador Elite member but not a suite. The bed was very comfy, but it were 2 double beds put together. Housekeeping was thorough and friendly, I really liked how everyday they left chocolate with a leaflet about famous Viennese people and history. We chose the breakfast amenity for the welcome gift, it was decent with a small selection but could be better. The croissants were never fresh. Front desk staff were friendly and brought us a complimentary bottle of champagne as I was celebrating my birthday. Concierge staff however weren’t as friendly, especially one tall white man who never greeted us, smiled at us, or asked us if we needed any help with luggage when we checked in and out. Very bizarre and unacceptable from a 5 star hotel at this price point!

Review of the gym: wonderful view from the gym, great new TechnoGym equipment. The space is a bit small and definitely nothing for a thorough workout as the free weights are not heavy enough. Also missing a pull up bar which would be easy to install. Great for a cardio session on the treadmills, bike, rower or the cross trainer while enjoying the view of the opera.

The hotel is so classic, but I loved the whole experience. PROS: - Amazing recreation staff, they are so supportive and friendly. - Located in the heart of Vienna city center, close to opera house, shops and restaurants. close to all attractions and tourist places. - Close to metro station - Concierge is available. - Well decorated room, and perfectly organized. - Loved the classic details in my room with lovely view to the main street I totally recommend this hotel to all and sure I will be back whenever I’m in Vienna.

This was my wife and I's first time staying here and first trip to Vienna. Upon arrival we were greeted with a valet that took our bags right up to our room. All of the staff were very friendly and professional! The staff continued to remember our names for simple interactions as we walked through the hotel over the course of our 3-day stay. It was very cool. The rooms are elegant and comfy. The breakfast is amazing. Everything is very clean and professional. The concierge even got us a reservation in a very exclusive restaurant! We felt like we were royalty! When we go back to Vienna, I know where we will be staying!

The hotel is located at a great location. The service is great. The staff are professional and nice. The rooms are full of charm, are large and look beautiful. The only maybe downside is that the showers are kind of old, and it would take like half a minute for the water to warm up in the morning. But other than that, we were pretty happy.

Well, I’m not happy - hotel is nice & v historical but it’s not worth the money for sure in my opinion 1. WiFi is not stable at all. Not possible to have calls whenever u want it or watch videos and platforms like LinkedIn barely work either 2. No air - windows not possible to open and air conditioner is not working properly so it’s too hot in the room and hard to sleep (we visited in winter) 3. Emotional experience for me- Mirror in bathroom is with heating and I didn’t know that - I put my skincare and makeup there and it got so hot that everything went bad - mirror is boiling and cleaning service did good job cleaning surface but moved skincare beautifully to the mirror so it’s all bad now, not just most of it when I put it - cleaning overall is great tho, no comments here ! It’s expensive skincare and hard to get! 4. Other: Gym is tiny, breakfast has queues often and the buffet does not have many options

This café is for you if you enjoy a condescending and inattentive service, albeit in a nice historical setting. There is often a long queue outside, however when we were sat upstairs, the floor was half-empty. Perhaps this is to create a sense of exclusivity or the service is simply lacking efficiency (as highlighted in other reviews). We came here for a meal and the cake. The server made it his mission to make this experience as awkward as possible. To start, he came across as quite rude and condescending. He proceeded to knock over one of our glasses, without apologising or cleaning up the contents on the table. The attention to detail was poor, as he forgot to bring the spoons for the soup, and the butter for the breads (we never got the butter). This is despite multiple reminders. Apart from that, the main attraction - Sachertorte - was nothing more than an average chocolate cake. We have had it plenty of times before in Salzburg and simply wanted to try it in the original location. Overall, I am aware that this review won’t stop tourists from visiting the café, but it would be a shame if their experience is tarnished by the same level of service we received. Hopefully they are able to make some much needed improvements to match the more pleasant experience we received in Sacher Salzburg Café, which would be fitting of this historical establishment.

Well I enjoyed it. I just went for the experience and a very nice afternoon hot chocolate and the famous Sacher Torte, which was everything I expected. There was a bit of a queue on a cold afternoon but hey, it's in all the guidebooks so it's going to be busy. Service was pleasant, quick and polite. To those who have given poor reviews I would say get over yourselves! The place is famous and will serve what has done it well for many years, so enjoy it for what it is.

The place was stunning, but the waiter lady not so much. I mean, I don’t know what she expected us to order, but she looked at us like “omg just this?” Just because we didn’t all get something to drink and eat each of us. Not nice at all. Stop looking at people like they’re weird just because they have different opinions or make different choices! Anyway the food was okay but I’m not a fan of Sachertorte.

Beautiful and classic atmosphere, with that traditional Viennese charm. The Sacher Torte is truly delicious and worth its reputation. However, my experience was affected by the attitude of one of the waiters. He slightly raised his voice and acted with a certain arrogance, as if placing himself above the guests, even while remaining outwardly calm. This small detail disturbed my peace during the visit and ended up ruining what could have been an excellent experience. In short: great dessert, pleasant setting, but the arrogance of the staff, especially this particular waiter, made the visit less enjoyable than expected.

We didn't stay. We went early evening after a bus tour, minimal queue, though the place was busy upstairs and down. The young lady who seated us was smiley and friendly. We had literally sat for 2 minutes when a male server asked if we were ready to order and before we had a chance he just said, 'no, not ready' and strode off. We were hoping to stay for dinner, looked at the menu for main meal ... but no vegetarian 😕 We asked the same server if there was a vegetarian menu. We were abruptly told, 'the menu you have is it.' And again he strode off, like we were an inconvenience or stupid for asking. We sat for another 5-10 minutes being ignored, wanting to ask if at least an omelette would be OK at this time of day. No friendly face came our way. It was then we left, we pointed out the server, to another and asked their name. The name of the male server was Michael. This person should not work in a customer service environment. He needs reminding that the customers who come pay his wages. He is not above any person who walks through those doors. Good customer service in a place of high reputation is key. We found a lovely Austrian Cafe not far away, with vegetarian options and live music, where the servers all smiled and nothing was too much trouble.

I visited with my baby. There was a space for the stroller, and they even had the same Stokke high chair we use at home, so my baby seemed really comfortable. He actually fell asleep in the chair. The café had such a lovely vibe, and the apple strudel was much better than the ones I’ve tried elsewhere. What really made the visit special, though, was the server with curly blonde hair. She had the warmest smile, and her positive energy just brightened the café. I left a little extra tip and got a small gift in return. which was such a lovely surprise. She truly matched the café! beautiful, sweet, and kind.

A beautiful, classy, ornate setting to try the famous sacher torte. The cake itself is nice but nothing special. However, as an experience it is a great thing to do as a tourist. We had lovely waitress too who was so friendly and nice.

Went to see Gustav Klimt on exhibition and it was a wonderful experience to see his work alongside Monet, Van Gogh and Egon Schiele. The palace is easy to navigate and the exhibition was over 3 floors. I visited late 5pm before closing and it was not crowded. I got to see all the works up close and truly appreciate the details. Staff are very vigilant and protect the work from people standing too close, its also important to check sinage as its not permitted to take photos of all the work. I had a wonderful time exploring the grounds before sunset. Found bamboo in the botanical gardens. It was not so lush as we are at the end of autumn, but it is a marvellous palace nevertheless. There is a cafe with very attentive and kind staff, great coffee. We also were very lucky the xmas markets were on at the time. Some beautiful stalls with great artisanal items!

It was nice to visit this palace. In winter time it's not so lovely because of the gardens. There was a little Christmas Bazar where you can enjoy some wine and sweets. There was huge donuts and some traditional foods.

Belvedere Palace was built between 1714 and 1723 as the summer residence for Prince Eugene of Savoy.After his death,it was acquired by Maria Theresa and transformed into one of the world's first public museums.It has since been used for various purposes,including as a residence for the heir to the throne and most famously,as the location where the Austrian State Treaty was signed in 1955, officially declaring Austria's freedom. Additionally,it houses a significant collection of art,including the world's largest collection of works by Gustav Klimt, with his famous paintings "The Kiss",Monet and Vincent van Gogh. It was a very enjoyable visit that traveled me in time!!

The Belvedere is a wonderful choice for a stroll and for experiencing beauty. The park is very pleasant and inspires a positive outlook, and the museum itself is incredibly aesthetically pleasing. You can see wonderful paintings not only by Klimt but also by other artists, as well as sculptures. There are absolutely unique works of art, portraits, and still lifes that are every bit as good as the famous canvases. The Klimt hall is wonderful; I really enjoyed his landscapes! A wonderful place!

Amazing! The paintings and organisation of the museum is impressive, the collection of Gustav klimit is iconic. If you’re there to discover the palace as a historical place i don’t recommend since there is no rooms displayed. If you’re an art fanatic i recommend 3 hours.

Visiting Belvedere Palace in Vienna is a feast for the eyes, particularly if you appreciate grand architecture and historic structures. The palace itself is stunning, with intricate interiors and elegant layouts that make wandering through its halls a visual delight. Even with parts of the building under restoration, the charm and grandeur of the palace remain impressive. The exhibition, however, is less remarkable. While it has its moments, it doesn’t quite match the awe-inspiring atmosphere created by the palace and its architecture. Art lovers may enjoy it, but for those primarily seeking a “wow” factor, it may feel underwhelming. A practical note: the queues can be long, especially on weekends. Even if you buy tickets online, you may have to wait for a later slot; when we arrived, our online tickets only allowed entry three hours later. Planning ahead and booking well in advance is highly recommended. The gardens are fantastic and free to explore. Locals often jog, run, or just relax there, and it's lovely to see artists drawing or people chilling. Overall, the views and grounds make it worth avisit! Overall, Belvedere Palace is worth visiting for its architecture and historical appeal, but don’t set your expectations too high for the exhibitions.

I visited the Belvedere to experience the art of Gustav Klimt and to take in the stunning architecture and perfectly maintained gardens. The museum spans three floors, each offering something remarkable, from the magnificent Marble Hall, where the Austrian State Treaty was signed, to galleries filled with masterpieces from different eras. The highlight, of course, is Klimt’s The Kiss and Judith, along with several of his early works that show his artistic evolution. The atmosphere is both grand and intimate, you feel the history, the art, and the spirit of Vienna all in one place. Book your tickets in advance and stick to your time slot, as it can get busy. Give yourself time to explore the grounds, they’re as inspiring as the collection inside. A must-visit in Vienna. Highly recommended.

Café Central is one of Vienna’s most iconic coffee houses, located inside the grand Palais Ferstel on Herrengasse. Stepping inside feels like entering another era—ornate columns, vaulted ceilings, and marble interiors capture the charm of 19th-century Vienna. This café wasn’t just about coffee; it was once the meeting place for some of Europe’s greatest minds. Regulars included Sigmund Freud, Leon Trotsky, Stefan Zweig, and even Adolf Loos. You can almost feel that intellectual energy still lingering in the air. It is open from Monday–Saturday from 08:00 – 21:00 and Sunday/public holidays from 10:00 – 21:00. The nearest metro station is the U-Bahn “Herrengasse” (U3) and it’s a short walk from major sights in the first district. Reservations are accepted online for up to 6 people (via their website). Larger groups need to call in. Walk-ins are possible but during busy times expect a wait. Service is professional but can be slow, especially during peak hours. Some standout dishes: the famous Apfelstrudel, Kaiser-Schmarrn, Backhendl mit Erdäpfel-Gurkensalat and classic Viennese coffee like a Wiener Melange. Prices are a bit steep compared to local cafés. Still, the experience is absolutely worth it for the atmosphere and history.

Beautiful, beautiful cafe! But do yourself a favor and set a reservation. The line out the door, waiting for tables, was wild—with a reservation, we walked right on by! We had the einspänner, melange, apple strudel, and the warm chocolate cake. The cake was a must get! My apple strudel came out a bit cold. Wasn’t my favorite. I did see someone get the kaiserschmarrn and if I could do it over, I would 1000% get that!! Our server was lovely and attentive. It was a bit expensive, definitely cheaper cafe’s all over Vienna. But… this is obviously for tourists. So you should know what you are walking into!

Beautiful interior, very cozy place to sit down and relax over a nice cup of coffee and dessert. The Espresso served with whipped cream was excellent and very smooth. The apple strudel was one of the best I've eaten thus far. A thin crispy layer of pastry with plenty of apples, a bit of sourness combined with the sweetness of the cream, just melts in your mouth. The service was also excellent - staff very friendly and cheerful. I arrived at roughly 10AM, and only waited for roughly five minutes before being seated, but the queue might be longer closer to noon. Definitely worth the wait if not in a rush.

I visited because it's said to be one of Vienna's top three Sachertorte. There was a long line in front of the store, but I got it to go and went right away. The staff greeted me with warm smiles and kindness, which made me feel very welcome. I had it with coffee, and while it was a bit too sweet for my taste, it was perfect for a day like today when I'm tired and need a sugar boost.

I went for breakfast, and there was already a long queue outside — definitely book ahead if you don’t want to wait in the cold. The desserts are the highlight for sure: beautifully presented and genuinely delicious. The rest of the food was decent, but quite simple for the price, and you’re mostly paying for the experience rather than an exceptional meal. That said, the architecture is stunning. The high ceilings, arches, and overall interior make you feel like you’re sitting inside a historical postcard. Worth visiting at least once for the atmosphere and pastries, just go in knowing it’s more about the setting than the food.

Iconic venue in Central Vienna. Beautiful building inside and out. A short wait to get in (about 10 mins), but worth it. We ordered coffee, the amazing strudel with vanilla sauce and a slice of cream Schnitten. The waiter was really funny, professional and helpful. The atmosphere is fantastic, and has the 1800s feel to it. All the staff wear period clothing. Lovely experience. We visited around 11am on Thursday. The place looks amazing at night too.

Overall experience was nice. The building and interior is very beautiful for sure and has its historic charm. Apple strudel we had was very beautiful and tasty. However we didn’t have a reservation and ended up in a line for more than 30min (beginning of November, weekday afternoon). After having seats, the atmosphere was a bit fussy and rushed due to the high demand and I wanted to quickly eat and leave. I was very curious about their apple strudel because I have heard they had the best one in Vienna. And it was good, but it’s overestimated as most cafes in the city have equally good strudels. Overall, I’m not sure if it’s worth standing in the long line and sitting in a busy atmosphere.

This is an enormous Palace complex. It houses several museums including the Sisi and Albertina, also the Spanish riding school arena and a church. You need to do some homework if you are interested in some of the above. Otherwise strolling around and taking in all the different centuries of architecture is very pleasing.

Hofburg Palace, Vienna In the centre of Vienna stands this majestic palace complex which houses two museums including the famous Sisi museum dedicated to Empress Elisabeth. Built in the 13th century it was the winter residence as well as the seat of the government of the imperial family. The architecture is great and a big tourist attraction. In the front are some ruins and the area is full of tourists all through the day. Horse carts with well attired charioteers are there for the tourists to enjoy royal carriages. Being in the historic old town the place is a UNESCO World Heritage site.

Beautiful architecture and very well maintained palace. Nearly 600 years old approx. Has big ground in front with a statue in front. You may also experience vintage car tour or horse cart ride.

Beautiful complex! The gardens are open to the public and certain buildings allow visitors! We only visited the State Hall which was gorgeous and gave a brief, modern history of Austria!

The Austrians certainly know how to do a building and the Hapsburgs really got it right. Just walking around the grounds can still the visitor to quite awe. There are a number of places with the area to visit and requires a ticket but it’s free to walk through the gardens and around the Palace buildings.

Rich in history and artifacts. I went early morning and there wasn't a lot of people. Definitely recommend visiting the museum. All and all, it's a must see if you are planning a trip to vienna.

The Hofburg Palace is an impressive and historic landmark in the heart of Vienna. Its grand architecture and rich history as the former residence of the Habsburgs make it a must-see for anyone visiting the city.

I’m giving this 3 out of 5. The food was great, don’t get me wrong. But a 45 minute wait, the food was on our table 5 minutes after ordering. It felt like an anti climax. To find out the main is quite expensive and literally comes with nothing else on the plate. Sides are all extra. Had the fries, which were mostly batter and very little potato. The salad wasn’t bad though. With a good mix of veg. There are better restaurants to visit where you’ll have a better atmosphere and not have to queue for a ridiculous amount of time. My bill came to about €74. Two mains, two beers and two sides.

Tonight, I ordered marinated fried chicken and fried pork chops! The tomato salad was delicious! The drinks were also good, but unfortunately, the food was too coated with flour and the meat was fried too thinly. The ingredients were fresh, and the atmosphere and the waiters were very friendly!

Great experience! We had the schnitzel, spinach dumplings, potato salad, and the kaiserschmarrn. We loved everything! The schnitzel is MASSIVE. And if I went again, I maybe wouldn’t order the spinach dumplings?? Though they were absolutely tasty! Kaiserschmarrn is a must though, so save room. I would recommend a reservation though, even on a week night!

Overrated and overpriced. The food is nothing special — I’ve had better chicken schnitzels in Vienna for half the price. Actually they don’t have chicken schnitzel. I asked twice if the cordon blue was similar to the schnitzel but waiter insisted its like nugget so we ordered both beef and cordon blue. Beef schnitzel (€27) was disappointing, chicken cordon bleu (€21.5) tasted like a regular café meal. Maybe original pork schnitzel is good. Also they don’t give you water for free :) The potato salad was tasty but again overhyped. The younger staff were polite, but the older waiters were dismissive and condescending. If you still want to come, make a reservation at least a week in advance and please don’t waste your time waiting in line. I wish I hadn’t gone; I wish we weren’t such slaves to pop culture. I won’t be going back. It was not worth it.

Food was pretty okay, wouldn't shout much about the Schnitzel but the only outstanding thing, was the size. It was really huge and could feed two. I loved the potato salad and the fries, they were amazing. Overall I don't feel welcomed, regardless of race. We didn't tip during billing because of how we didn't enjoy the service. It would have been perfect if the service was good, because we will definitely top it up with a tip and that wouldn't end up with our receipt being thrown on the table.

The restaurant was packed so advanced reservations is highly recommended. Upon entering, you feel a sense of warmth and welcome. We were led to our seats on the second floor. Seats were tight but everyone was there for the same reason: The figmuller schnitzel. This plus the potato salad, lingonberry jam and a radler (would skip because it’s bottled). The schnitzel was crispy at the top and juicy in the middle. The jam was the closer. It was the best jam I had it was addicting. The potato salad was also next level. It was an explosion of flavors that I never had before.

The place is okay, not fancy or anything, but not bad either. The food is pretty good and the portions are big, so you won’t leave hungry. The main dish everyone talks about is tasty, but honestly, the other stuff is just normal, nothing too special. The staff is nice and tries to help, so that’s good, but sometimes it feels like you pay a lot for what you get. Like, a bottle of water or bread costs way more than I expected. The atmosphere is chill and relaxed, so it’s fine for hanging out or having a casual meal. Nothing really bad, nothing really amazing either. It’s just… okay. If you want to try it, it’s fine, but don’t expect anything super fancy or mind-blowing. Overall, it’s just a normal place with good food and nice people, even if some things are a bit pricey.

This place was great. Classic atmosphere. It feels like you’re traveling into the past with how everything looks. Servers are DIRECT and very very busy. It’s a popular spot. So have patience and don’t get offended. I wanted schnitzel, but I also didn’t want it to be too dry for me, so I had the bolognese version. It was very very tasty. I honestly wished that I had their schnitzel throughout our trip in Austria as some were just a bit too dry compared to this place. Also, Ed Sheeran. This was recommended to us by our server from lolo and Lola named daisy. She’s awesome.

Food was delicious and served in extremely large portions. Most of the patrons from what I saw couldn't finish their two slices of schnitzel. The price for that big a portion is definitely worth it. The potato salad and cucumber slices were refreshing and was a life saver when tackling those large pieces of meat. 😆 Unfortunately, because of the constant deep frying, the room is filled with oil smell, which might be off putting for some people. Also, there aren't too many seats, so might have to share a table with someone else - just a heads up in case that's an issue.

It’s about the service and the experience. The waiter has character and lends to the ambiance. Be late and be prepared for a line outside the place. The food is great Viennese, the value is great. But you never know when you gonna bump into a celebrity popping in. Give it a visit. It’s worth the wait.

We didn’t have a reservation and had to wait in line at the entrance. They let people in order. The place is quite spacious, with large tables. A very energetic gentleman did the presentations; they were fast, efficient, and friendly. Compared to other places, the price-performance ratio was much better, and it was close to a must-see street. I recommend it. It’s not a place to sit for too long, because there are people waiting outside.

Went here searching for the traditional veal schnitzel, turns out it's not available here. Ate the turkey schnitzel, with the thin breading that is not the crispy typed one as i think it contains egg, also thick turkey with flavors that indulged in beautifully! Salad was just okay, it's part of the package, but if you want to choose another type of salad, you can order separately. There will be a long queue, so it's somewhat better for late lunch or early dinner (fewer people in the line)

Everything’s perfect about the restaurant: the food, the service, the ambiance. I tried my first schnitzel here and even though I don’t like meat in general, it was good with cabbage salad and my favorite cranberry souce. The ambiance was very cozy and warm and joyful and lively. It brought me very comfortable feelings. Would love to come back again. Prices are reasonable, food portions are huge. We didn’t have to stand in line but I guess we were lucky.

Not coming here again.. EVER ! You can get a MUCH better dining experience, taste AND service at a Wusterlstand anywhere in Vienna.. Better to eat outside if you’re visiting in summer because the inside doesn’t have air conditioning and can get stuffy.. You will have to wait for a bit, get your name in the waitlist as it is mos def tourist and insta hotspot… Ordered the no. 1 item on the menu i.e. the Schnitzel… underwhelming… The schnitzel came quickly but the server was something else… asked for cutlery that came by the time the schnitzel was cold… The schnitzel was flavorless and didn’t taste as much as the hype around this place was… completely underwhelming.. Asked for ketchup so many times that the people sitting behind me took pity and gave us theirs… Asked for soft drinks, which came but again asked the server to open them… after multiple tries and requests, used the edge of the table to pop them open myself… NOT A GOOD EXPERIENCE AT ALL AND NEVER COMING BACK.. Maybe this IS how it’s supposed to be …

We went here due to our Hotel Staff recommendation. We ordered: Marrow soup - came with toasts. I love eating Bone Marrow but it’s a lot I couldn’t eat it all. I guess that’s a good thing because they didn’t skimp. Baked pork schnitzel- is just ok. But the potatoes and cucumber that came with it complemented the meat. Service is good, especially our server Dayon. So friendly, courteous and helpful.

This restaurant is in a perfect location! There is an inner part but also a garden. When the weather is nice it's really a pleasure to sit outside. The restaurant has a long tradition and I really like the green color they keep, the color of hunters. When it comes to food, all dishes here are very tasty, but for the money you pay, you expect a large portion. One large portion of veal schnitzel is €30, but I expected to get something else on the plate besides a slice of lemon, even though it comes with potato salad. It was enough for me, but for a 100 kg person it is very little. My husband also suggested to the waiter to increase the portions a bit, at least for one more piece of beef or pork. By the way, the waiters are very young and friendly, several of them are just learning their craft.

One of the oldest and most popular restaurants in Vienna did not impress us. Yes, I was happy that they showed the match I wanted to watch, but I did not like the other part of the service. My beer glass was literally thrown to me, they collected our bread rolls from other tables and in the end it turned out that there were not enough. The place is quite noisy. Otherwise, the goulash and the kaiserschmarrn were delicious.

Food was great! I ordered a small Beef goulash which was just enough for me. It was juicy and tender! The service left something to be desired, though. I asked for a dark beer and he tried to talk me into a bottle. I asked him what size the bottle was and he said small, but when I asked for the mL it was clearly a larger bottle. I then I asked if he had any small bottles of dark beer and he said he’ll bring me the darkest he has. It was VERY light and definitely not something I would’ve ordered. Sadly, he didn’t come to check on me once and I had to flag someone down to ask for the check. I might come back again for the food, but I know that next time not to expect the best service.

A very nice restaurant, the staff was very friendly and the food was really good. They can speak English, with was very helpful

Delicious! Didn't expect the schnitzel to be this good honestly. Very kind staff. Perfect location. I highly recommend it!

This place offers you a great experience in eating high quality foods and drinks. I ordered Sacher torte and Cappuccino and they were great an the cake was fresh and tasty! 🍰☕️ You have opportunity to seat inside or enjoy the garden environment. The service was wonderful! I highly recommend this place!

Not much view....compare to the riverside or promenade of Budapest or Prague. The view is not as nice as another two. But it is good for a walk, cycling or walk your dog. Since most of the parks do not allow dogs,here your dog can walk freely on grass along the river. There are some briges connecting two sides.So it is quite a long walk.

The Donaukanal (Danube Canal) is a former arm of the river Danube, now regulated as a water channel since 1875, within the city of Vienna. It is 17,3km/10,7mi) long and, unlike the Danube itself, it touches Vienna's city center, where the Wien River (Wienfluss) flows into it. The line up of restaurants, bars and chill-out zones without compulsion to consume bring holiday feeling and colorful murals make it Vienna’s “graffiti strand”!

That's amazing! Any tourist should try it! If you like 'water' things such as cruise or small tours...you should really try this

This is misleading by Google maps, this is just a bicycle lane and nothing else along the riverside. If you are looking for bars, pubs and restaurants, please search for the specific name of the restaurant for correct location

Hipster cool place. Good to take a walk or stroll. Also note that the point in google maps is not the location of where the bars or most graffiti is. You would be better going to schewedenplatz u-bahn station.

from the day I came to live in wien, donau is my favorite place, and i drive quite a lot because it is a place full of life and has a lot of movement, especially during the summer it really gives it the feeling of a beautiful coast there around the bridge there are many young people who have fun and the restaurants there are very good one of my favorites is the restaurant (blumenwise) their food is 100 ****** I adore visits worth it

a must visit in every season. Love to go there for a walk!

Location: close to everything yet protected from the hustle and bustle of everything, thanks to its being nestled in a tiny alley. The afternoon crowd is dominantly folks in business attire, with a few tables of casual diners mingled in. Pared-down decor. Soothingly simple in a town of over-the-top flourishes in late baroque/ rococo style. Attentive service. Yes, recommended.

Food was good, vintage Austrian cafe, we had breakfast. The coffee Late was hot and delicious. We had English breakfast. We ordered a chocolate crepe but we got apricot crepe instead. Delicious though.

Wiener schitznel 10/10, steak tartare 6/10; Apple strudel.. microwaved to death minus 2/10 Waiter in true Viennese fashion , curt and unfriendly

Worst place ever! The man with a curly hair and silly smile with orange hair was very rude he gave us a German menu and when we called him to give us another one he came and rudely asked us that we need to wait and why are we complaining after few seconds and we should look and the menu “the one we don’t understand” till he comes again! If you don’t like your job man up and leave it instead of treating people so poorly

A place where the locals hang out over coffee and newspapers. Has a quiet and casual elegant atmosphere. I had a two course lunch with local beer for about 20eu, it was so good I know I will be back again someday, as others have mentioned. The service is typical Viennese, and is fine as expected. Classic, delicious and fairly priced, what more could one want?

Did not enjoy my experience at Cafe Englander. I can forgive slow service even if there was no one there, but 40 minutes for avocado black toast and eggs and bacon, two cappuccinos! The avocado had already oxidized. I was able eat mine with my fingers but my partner never received cutlery, wait staff no were to been seen, he used the spoon from the cappuccino. What broke the camels back was after 30 minutes waiting to pay and leave, I was told, not asked for a tip, the bill was 31€, I begrudgingly said to round up too 33€, i checked my phone and he had rounded to 35€. Thankfully I never have to go there again, would have been better to get prepacked food from the Spar around the corner and go to the park.

I usually don’t leave reviews, but I felt this experience needed to be shared. I recently visited this restaurant and was really disappointed with the service. We were not given the correct number of forks for our group, and when we politely asked for the missing ones, the server responded with a rude attitude instead of simply helping. It made the whole dining experience uncomfortable and unwelcoming. Good food is important, but so is basic courtesy and service. Unfortunately, I won’t be returning again.

Lovely place inside the magnificent Palais Ferstel passage. Very good food and wine, excellent service and nice atmosphere, plus not that pricey. The only downside is the bad acoustics in the passage, which makes it a bit hard to converse. Otherwise it's well worth visiting for an enjoyable evening. Truly recommended.

Small gem, they have a nice selection of Austrian wines and the food is to die for. Amazing cold cuts and the bean sallad is simply wonderful and a must try.

Lovely place with very good wines pleasant atmosphere and polite service. Been there twice and definitely will go on my next visit in Vienna.

Excellent experience of local wines with a ham plate of top quality Jamon, small place but elegant in a beautiful passage in the center of the city. We enjoyed it!!!

Lovely spot in the ferstel passage, the owner is very friendly and the ham is delicious

I had probably the best ham in my whole trip. The 27 months aged ham was mind-blowing. The waitress suggested the local white wine to go with the cheese platter and ham platter, we went for it and there wasn't any disappointment. The servers were attentive, the tapas was good and the wine refreshed us for our next journey. Overall, it is a great chill spot for anyone nearby.

Super friendly and helpful. We loved the ham, cheese, pickled walnuts (!) and the wine. But the service (a young lady) was superb. Recommended.

Currently the #weinliebe festival is happening Sep 18-21. Huge free to enter festival with music, food vendors, stall vendors. I signed up for their city membership and got 20% off my food purchases. Super cool event!

Beautiful! We visited it during the ice skating season in February. Two levels of ice skating were amazing and well organized. Good music, lighting, and staff are helpful. It was very exiting

Lovely small park. Area generally hosts alot of festivals, so we had the pleasure of experiencing that with multiple food stalls nearby. Easy accessibility via public transport

We visited during the summer festival. There was a concert projected on the Rathaus exterior while the park was filled with vendors selling a variety of food and drinks. It was very crowded, but a lot of fun.

Perfect place in a summer for picnic or cinema festival. Lots of food stalls to explore as well.

The ice skating at the Rathauspark is simply magical. Beautifully constructed around the park with trails through the trees and even a small hill. The Rathaus is floodlit and is truly stunning at night. It's well worth a visit even if you don't want to skate. Some food and drinks are also available. Also, just next door to the national parliament building.

Great place to meet and eat something for everybody. And the park is quiet and trees are all what you need in the hot summer

Our airline lost our luggage and when we arrived a bit early to drop off the carryons we had, from the time of check in to checking out, the staff was incredibly nice and helpful, especially Tianhao. He helped us numerous occasions during our stay and each time with a grace and a smile. The other staff were just as wonderfully. The view from the top floor restaurant was amazing, a must see in Vienna. This was probably the most restful and restorative stay I can remember. Highly recommend this place.

This was our third time visiting the hotel, and once again the room was perfect, we even had a lovely view of the city. The Das Loft bar remains the best in town, the cocktails are absolutely 10/10. However, this was our first time trying the hotel breakfast, and unfortunately, the waiter was quite rude and the service was very slow. We’ll definitely return to the hotel again, but probably without breakfast because at a 5-star hotel and this price point, guests shouldn’t have to deal with that kind of attitude.

We stayed at SO/ Vienna for 3 nights and were pleased with the location. We had convenient access to metro and tram lines within a 5-minute walk from the hotel. We were also able to walk conveniently to St. Stephen's Cathedral within 15-20 minutes, where there were many shops and restaurants around. Check in was quick and thorough and we were told about what our stay included, as well as where the gym and sauna were located. The restaurant and bar (Das Loft) on the 18th floor was gorgeous and had sweeping views across Vienna. Every evening when coming back to our hotel, we saw lots of people waiting in line to get up to Das Loft. As hotel guests, we were able to go straight up through elevators that only hotel guests could access. Elevators required key card scan to make it function which added an extra layer of security to our stay. Rooms were clean and modern but lacked a bit of warmth. The floors were all tiled and as such, the bed was easily moved if you bumped into it. Having a rug in the room would have added a nice touch and left the room still easily cleanable. Our room had both a tub and a shower as well as double sinks but the toilet was in a small room next to the room door. Bathroom layout was different from other hotels I have ever stayed at. I liked that the items in the mini bar (water, juices, small snacks) were complimentary and made it easy for us to not have to look for places to get water or worry about mini-bar prices. Breakfast was delicious and had "buffet" options such as rolls, salad, fruit, etc. but also gave guests the option to order unlimited dishes that were made to order. Paired with the phenomenal views from the 18th floor made breakfast a relaxing way to start the day.

The hotel was well located within an easy walk to the historic district. We enjoyed the upstairs bar on the 18th floor, but we felt that the breakfast was very expensive. The hotel room was a little too open for our taste, but was very comfortable. A big shoutout to one of the staff, Boris, who was always very polite and helpful.

We spent part of our stay at the Ritz Carlton and part at SO Vienna. SO Vienna is much more our vibe. Modern and laid back. Great front desk staff and very unusual interior design… especially the window coverings in our high floor room overlooking the river and city with amazing views. Breakfast was outstanding if a bit pricey … but you couldn’t ask for more food options. Honestly did not love the beds and bedding but the room amenities and shower were great.

We visited this hotel for our honeymoon, and we were deeply moved by how every staff member went out of their way to bring us joy and make our special trip even more meaningful. Every moment we spent here became a cherished memory filled with warmth and happiness. From the bottom of our hearts, thank you for making our honeymoon truly unforgettable.

Exceptional Stay at SO/ Vienna — Made Extra Special by the Team! From the moment we arrived, we already felt well taken care of. Helena, the Assistant Front Office Manager, and her colleague (a kind Chinese gentleman whose name I unfortunately forgot 😅) made our check-in smooth and stress-free, even after a short half-hour wait. They offered coffee and water, gave us drink vouchers, and most importantly — made us feel genuinely valued. Helena went above and beyond by helping me plan a surprise for my husband’s 40th birthday. She personally facilitated everything and even added complimentary breakfast for the rest of our stay! Talk about going the extra mile — I was honestly blown away. Ambiance: The hotel itself is a modern masterpiece. Every corner feels stylish and thoughtfully designed. The panoramic view from our room overlooking the Danube River and the bustling cityscape is truly breathtaking — it’s one of the hotel’s best highlights! Room: We stayed in a 30-sqm room with a king-sized bed — very spacious and cozy. The bed was super comfortable, and the lounge couch was perfect for relaxing. A few things could be improved — a bidet would be great, and the shower temperature ran a bit too hot even on its lowest setting. But overall, it was a comfortable stay. The minibar was fully stocked and free, which is a nice touch! I also loved the “sleep amenities menu” where you can choose your preferred pillow type — such a thoughtful detail. Location: Perfectly located — just a short walk to Vienna’s main attractions, shopping areas, and great restaurants. It made exploring the city so convenient. Food: The breakfast was excellent! Hot dishes are cooked fresh from the kitchen, so even if you sleep in, you’ll still get delicious food served warm. Nico, Ivy and the Spanish Girl ( i forgot her name 😅) were all so attentive. Overall: SO/ Vienna is not just an impressive hotel — it’s the people who make it truly unforgettable. The hospitality, warmth, and attention to detail were second to none. We left with full hearts and beautiful memories. Would definitely stay here again! ❤️

Amazing, left me speechless. It was so relaxing, interesting, quiet spot for those who want to experience something between the buzzing streets and calmness. Loved it!

It is one of the must visit place I stayed there for almost two hours.It was a really good place to relax.There are places to sit and enjoy beautiful greenery all around, the fountain and statues looked great, and the nearby monuments were truly mesmerizing.

Large garden with lots of roses. Water mists on to cool down tourists under the strong sun. Bathed in sunlight on the bench, my eyes linger on roses in full bloom, while heavy music roars from the club — a strange harmony of beauty and chaos

Perfect place during the spring season. Flowers are in bloom and they smell really good. It gets crowded a bit so better to visit early. Park is free, with lots of benches.

An impressively lovely gardens right along the inner city of Vienna. Everything is precise, orderly and beautiful. There’s a section where rose bushes are donated by people and it makes for a colorful pop along the walking path. We came on a rainy day but this would be a lovely spot to sit and spend more time when the weather is better. I loved how precise everything was set up here, the grounds are very well attended to and cared for.

Vert nice garden to walk through with a lot of nice view all around. Can get a little hot with limited shaded area.

Nice little park with a lot of sitting place right in the centre of Vienna. It's especially beautiful in May and June when the roses are blooming. It's usually crowded, too.

We stayed 5 days at this Marriott. This was the second time we stay at this hotel, and we love it. The staff are very competent, friendly and helpful. The breakfast buffet is good, and the restaurant’s staff are great. The location is unbeatable. It’s walking distance to the main attractions, train and metro stations, restaurants and shopping.

Central hotel with a good restaurant and large, modern, well-equipped rooms. Close to all the city center attractions, and to multiple transport options. Highlights of our trip were the excellent staff who took care of us (especially Dominik Kaiser who went above and beyond the usual service), the amazing breakfast buffet (and again, the staff in the dining room), and the hotel bar and coffee service. Outstanding hotel, made even more so by its staff. Recommended.

My main issue was the point of how you get so little in return for so much money. The hotel itself is old-fashioned, to the point of being cringy for young people, the room is nothing special either. Literally one day before I checked in here, I stayed in their Courtyard by Marriott Messe hotel, which had a very similar room, but the price for it was such that I could have stayed there for a week instead of staying here for just 3 nights. I was actually waiting for a day to have my room changed, which was supposedly "better", but it turned out to be almost the same, and having a view on the inner courtyard of the hotel. On the last day a cleaning maid walked in my room with a "don't disturb" sign hanging outside, which is something that actually has never happened to me in a single hotel. One thing I really got a kick out of was how "Marriott Members get to enjoy a high-speed internet", after, again, me paying 300 euros per night for a 100 year old room. The staff do try to work for the guests, but the organization here has a weird overall understanding of how things should be at a hotel. And I would still say that there are bigger problems - which cannot be solved by making a few adjustments, but by bringing this hotel down, rebuilding it, and having a different management. My only conclusion is that you're paying for the location and the supposed "prestige" of this establishment. Needless to say, I'll never stay in another Marriott.

The hotel is situated in an ideal spot. Its accessibility is a major plus: a simple train ride from the airport to the city center, followed by a short, 10-minute walk, and you're there. The fact that all the major attractions, dining spots, and shopping are within easy walking distance is a huge bonus.

The hotel was kind enough to give us a connecting room at a last minute notice. Called from my home country and someone picked up v quickly and attended to this request. Fantastic location with the price we paid. Breakfast had v good spread too, however lacks Asian touch. There’s was a server - lady named Marina was very rude during breakfast service. Directed me to get my own dry napkins, and u fumbled to find them at a coffee and tea service counter which I think it’s only accessible by service staff. A younger server wanted to help but I saw Marina holding back his hands signaling not to help me. This is absolutely not acceptable and the breakfast area was not even crowded that I have to do self service!! Dear Marriott management, pls do something about this. This does not live up to the Marriott’s name!

Was attending a conference there! Nice clean hotel, good F&B, Front Office staff should be trained on solution finding, even if things are not possible to action. Not really friendly neither.

My overall stay at this Marriott had positives and negatives. On the positive side, Martin, the Guest Relations Manager, was exceptional — professional, welcoming, and truly the best person I met during my stay. Many of the other staff members were also kind, attentive, and delivered the level of hospitality I usually expect from Marriott. Unfortunately, my experience with Maryam, also a Guest Relations Manager, was the complete opposite. Her attitude and behavior were unprofessional and disappointing, and I was very surprised to see someone like this in such a role. This one negative interaction really affected my impression of the property.

The hotel is nice enough and in a good location. Rooms are clean and tidy, and it is quite a large hotel so a decent reception area and bar open late. Parking is in a nearby parking garage which is a bit of a pain to get to and costs €22 per day. No tea, coffee or water in the room which would be nice, but other than that would recommend for the location which is a minute or so from the opera house.

We paid for three rooms in the hotel. The location is excellent in the city center. But the rooms are very small, to the extent that there is no room for two large suitcases. The shower is very small. Another thing is that there are no trash cans either around the hotel or in the rooms. I recommend arranging some kind of arrangement for this matter. All in all, I recommend it to those who come for a day or 2 days . for a family, the arrangement is less convenient

The stay was OK enough. The room I got was quite old and the shower was a nightmare to cooperate with, it fell down from it’s holder very often. Breakfast is almost the most boring breakfast I’ve had in Europe, almost like an breakfast at a American hotel is better. Hotel was well located, clean enough, but definitely below the standard I was expected.

The location is great, the room is cosy & clean, and the staff are friendly. But I only wish the curtains were thicker so it'd be completely dark at night. This interrupted my sleep, causing me to wake up every day at around 5:30. Other than that, the internet connection was pretty good, and there was no need to register with a code every day, which was convenient. We didn't try the breakfast, so I can't comment on it. Overall, we enjoyed our stay.

This hotel was such a great find! 🌟 The location is perfect, right next to key sights and transportations, so you don’t even need a car. Everything was suuuuper clean, from the rooms to the bathrooms and common areas. Comfort was excellent with a great bed, smart room layout, and perfect temperature control. Amenities were spot on with reliable Wi-Fi, TV, and an amazing shower 🚿. The staff were very friendly, professional, and helpful—special thanks to Younes at reception for making check-in quick and easy 🙌. Excellent value for money, highly recommended!

Beautiful hotel, great service, and the bar is open 24 hours… Try the Caprese sandwich… It’s the best! The service was fantastic… I like to have ice in the evening and the bar was happy to accommodate. I also got so far. I was there and the front desk helped me acquire con years. Dr come to my hotel room and he was there accordingly it was super easy. Location is super accessible many things. There’s also a good restaurant across the street ALI Grill i’ll try the café Museum.

We booked late cause our flight Was canceld. No problem for the hotel. Room Was quite and Standard and clean. Staff is nice and welcoming. Location is next to Opera, so you are in the Center and next are All the sights.

I stayed at the Best Western Plus Amedia Wien for four nights. As a 4-star establishment, it offers a reliable and comfortable accommodation experience. The hotel premises and rooms are generally modern and well-maintained, ensuring a pleasant stay. The room itself was clean and offered good comfort for the duration of my trip. The main advantage, given its location outside the historical centre, is the excellent access to public transportation. This makes it easy and efficient to travel quickly to all the key attractions in Vienna.

Great hotel, 25 minute walk from Centre Mitte Wien station. Take the S7 train to St Marx and walk to hotel, 5 minutes! Breakfast is great, good range of cereals, fruit juices, teas, coffees, pastries, cakes, fruit, cheeses, meats and some hot products. Will look after luggage if you need them to. Small cafe bar attached, open til 11pm. Lidl supermarket literally next door. Comfy bed, pillows were poor to be honest, very flat. Decent bathroom with bath and shower.

Extremely unprofessional attitude — I am honestly in shock. Here’s what happened: a group of teenage rhythmic gymnasts were traveling for a competition together with their coaches. As athletes, they have a strict schedule and routine, and we have never had any issues or complaints with accommodation anywhere before — from either side. We expected the same this time, but we were terribly wrong. The booking was made well in advance through the Booking.com platform, so the hotel staff definitely saw it. The reservation had been confirmed and active for almost a month. Just as we were about to make full payment, the hotel contacted us (via Booking.com) with a shocking message: “We cannot accommodate your group.” Mind you, finding alternative accommodation for 21 people just a little over a week before the competition is almost impossible! Then came “option two”: “You can still stay, but you must pay an extra €50 in cash for each teenager.” Excuse me — WHAT?! Their explanation was that they would “refund it later if everything is fine.” Sure… I can just imagine how that would go when everyone is rushing to the airport. The staff could easily delay things until you give up — and the cash “extra” stays in their pockets. This is absolutely unacceptable and unethical behavior. It’s clear that this hotel cares more about squeezing money out of guests than about hospitality or professionalism.

We spent a wonderful weekend in Vienna. And the hotel contributed a lot to that. The location is great, the metro station is a few minutes walk, and if you like to walk, it takes 25 minutes to the city center. The rooms are spacious and very clean. The breakfast is excellent and of high quality. And all praise goes to the staff, who are courteous, professional and very friendly. For every recommendation!

I have spent 2 nights here and will do it again definitely. Very satisfied with this hotel, breakfast is well served and has all you can usually ask for breakfast and it is very delicious. View from my room was nice although weather in Vienna was terrible.

The room is not very spacy (at least ours, on the 5th floor), but it covers the needs. Bed big and comfortable. Cleaning service wad just fine. The ladies at the front-desk, always ready to help, always accompanied by a smile. Breakfast much more than expected.

The Best Western Plus Amedia Vienna is an excellent choice for anyone visiting the city. The hotel offers a perfect balance of comfort, convenience, and value, making it ideal for both leisure and business travellers. The rooms are exceptionally clean, warm, and well maintained, providing a relaxing space to unwind after a day of exploring. Everything feels modern and thoughtfully designed, from the comfortable beds to the spotless bathrooms. One of the biggest advantages is the central location — close enough to reach Vienna’s main attractions with ease, yet tucked in a pleasant and quiet area. The transport links nearby make getting around the city effortless, with trams and the U-Bahn just a short walk away. Staff are welcoming and helpful, adding to the overall positive experience. Whether you’re staying for a weekend getaway or a longer visit, the Best Western Plus Amedia Vienna delivers on all fronts: comfort, cleanliness, and convenience. A highly recommended base for exploring beautiful Vienna!

We loved staying here. The staff where friendly. They do seem to hold functions in the lobby area so you need to make your way through them to get to the lifts on occasion. You can walk to all the attractions from here if feeling fit, but there is also an entrance to a train station just around the side of the building which is so convenient. There was also a tram stop at the other side.

Nice hotel with well-appointed rooms and a great location near tram and subway stops providing access to local attractions. The restaurant and bar are good, but very expensive and you can find many good and more cost-effective alternatives nearby. The hotel is on a busy street that is great for walking access but there is some unavoidable siren noise at night. I like that you can open the window and get a fresh breeze during the day. The lighting in the room is complicated, you almost need a Boolean mathematician to make it work. Some switches operate several lights overriding other switches. If I stayed there for a week I could probably figure it out but I’m not clear on the benefit. I do like the USB jack near the bed so I can use my phone as an alarm while charging.

Great location. Excellent buffet breakfast for the 2 days we spent. Our room was on the small side; my friend's room was comparable to a suite - huge bathroom & plenty of walking space. Easy walking to St Stephen's Christmas market. Servus was a nice restaurant just down the block for a nice dinner with generous portions. Would definitely return.

We had a very comfortable stay at the Hilton Vienna Plaza. The room was spacious, the bathroom was spotless, and everything was well-maintained, making our experience truly pleasant. The location is excellent—just a short walk to the city centre, with easy access to the airport and train station, which made getting around very convenient. Although the check-in process took a bit longer than expected, everything else during our stay was absolutely smooth and enjoyable. Would definitely recommend this hotel for anyone visiting Vienna!

Room is modern furnished. Everything I needed during my stay was available: water kettle, iron, safe, fridge toiletries ..the location was also close to a supermarket and five minutes walk to the underground. Four stars because the view of the room was not fabulous.

Right from the the grand entrance to the room, the interiors of the hotel are simply superb. The warm hospitality of the staff was second to none. To name a few Kristopher, Mustafa, Florian, Reddy, the bartender all were humble and friendly. The breakfast was of a vast variety to cater for everyone. Their smoothies are to crave for. The cocktails were great too.

The room was comfortable, the restaurant very good, and service was just lovely for all interactions. Was a great place to stay for our long weekend seeing the sites in Vienna. We stayed in a family room that had a king bed and pull out couch for our teenager - worked out great.

We recently stayed at the Mercure Hotel Wien Westbahnhof, and we have to say, the location is unbeatable for exploring Vienna 📍—it's super convenient and close to everything! The staff was incredibly friendly and attentive throughout our stay, and they truly made us feel welcome. 😊 One of the great highlights was the terrace. It's a fantastic spot to grab a drink on a nice day. 🥂 However, as with any experience, there are areas for improvement. Honestly, for a four-star hotel and a well-known chain like Mercure, we expected a bit more investment in maintenance and modernization. Our room was a bit dated and definitely needed some updates, especially with the furniture. A major point of concern was the lack of air conditioning. 🌡️ We were given a fan, but for a hotel of this caliber, especially on a hot day, this is something you don't expect. 🥵 With a little attention to these details and some much-needed renovations, this hotel could be truly spectacular and reach its full potential. We're confident that an investment in these areas would significantly enhance the guest experience. ✨ Despite these points, we want to thank the team for their excellent service. We hope these comments are helpful for future improvements!

I had a wonderful stay at Hotel Mercure Wien Westbahnhof! The entire experience was pleasant and soothing from start to finish. A special thank you to Elina Goldberg, who was incredibly supportive and took care of everything with such professionalism and warmth — she truly made my stay effortless. The room was spacious and equipped with all the necessary facilities, ensuring complete comfort. The food was top-notch, with a great variety and quality that exceeded my expectations. The ambience of the hotel was peaceful and relaxing, making it the perfect place to unwind after a day of exploring Vienna. Overall, I highly recommend Hotel Mercure Wien Westbahnhof for anyone visiting the city. Excellent service, great food, and a calm, welcoming atmosphere — couldn’t ask for more!

Superb location next to the station and a very clean and welcoming hotel. We arrived early and got coffee as we waited while Sabri the manager sorted out our room. He was so helpful and polite. Thoroughly recommend this hotel - great value for central Vienna just a couple of stops to the inner city.

I rarely leave negative reviews, but this hotel experience in Vienna was so misleading that I feel obligated to warn other travelers. This property advertises itself as a 4 star hotel, but the reality is nowhere close. The rooms are extremely outdated, cramped, and uncomfortable. They feel more in line with a budget two star hotel at best. Even management admitted the rooms are old and uncompetitive for the area, which tells you everything. We specifically booked rooms with two twin beds, but upon arrival we were given king bed setups in both rooms. This forced us to change rooms close to midnight after a long day of travel. Instead of acknowledging the inconvenience or offering a meaningful solution, management insisted their listings were accurate, which honestly felt dismissive and gaslighting considering they had already admitted the rooms are outdated. Their form of compensation? Three drink tickets. Which sounded like an insult and felt even worse when the bar told us the vouchers were only valid for beer, wine, or coffee. This is not the standard you expect from a supposed 4 star property. I’m sure Vienna has many excellent hotels. This is not one of them. I strongly recommend staying elsewhere until major renovations and a serious customer service overhaul take place.

Mercure brand on a budget. Value for money. Dont expect luxury for the amount you paid. Good side, basic amenitiies are complete: fridge, soap, shampoo, desk, good wifi, coffee & tea and sufficient space. Maxim, who checked us in was super friendly and helpful. Location is ideal, its near the orange line U3, the tram station, supermarkets like lidl and billa.

If you are traveling through Vienna and expecting a true four star experience, I would recommend looking elsewhere. My group and I booked this hotel as part of a multi city bundle, all listed as four star properties. This was the only one that fell noticeably below that standard. The staff at the front desk were polite and tried to help, but the rooms themselves were old, worn, and far from what you would expect from a four star listing. Even when issues were raised, the solutions offered felt more like gestures than actual service. For example, a “voucher” intended for five guests ended up being three drink tickets limited to beer or wine. Small things, but they speak to how little guest perception seems to matter here. The attached restaurant is quite good, but the rooms and the overall value do not match the rating or the advertising. If room quality and comfort matter to you, there are better options in Vienna at a similar price point.

What a delight to be welcomed warmly by Maxim. The hotel smells very pleasant as soon as you step into the entrance. Room is clean. Superior room has kettle, cups, coffee and tea. Bathroom has a bathtub. The only concern we have is that the bathroom floor tends to flood after a shower bec there's a slit / opening in the glass divider.

A Wonderful Experience- thanks to Mary The breakfast buffet was absolutely delightful, and it was all because of the incredible service from Mary. From the moment I arrived, she greeted me with a genuine smile and warm, beautiful words that instantly made me feel welcome. Mary is the epitome of a hospitality professional. She was so positive and clearly a hard worker, creating a wonderfully pleasant atmosphere for everyone. It was obvious that she genuinely cares about her guests. I truly wish there were more people like her in the hospitality sector. My experience was so pleasant that I will definitely be looking forward to coming back. Thank you, Mary, for making my morning so special!

Avoid this hotel if you can. Though breakfast is nice, location is convenient, you can get better value of your money elsewhere due to the bad service. I found dirty bathrobe the first day checked in, they did not say anything after I report to the agency platform; later I found there is no body lotion which they claimed that they provided, I made three requests and they said they will provide but no delivery. When I asked front desk what is going on, they finally said that they are out of stock that day—-when I asked the manager about those and she said it happens and they will look into it. But nobody said anything to me afterwards, no explanation. When I finally asked them when I was checking out, she just said the same thing that they were out of body lotion that day (at a Marriot Renaissance!: (). It seems that they do not care your experience, I really do not this matches the standard/image I have for Marriot

I have stayed at many Marriott properties, and this was by far the worst experience I have ever had with the brand. After checking in for one night, I decided to extend my stay. I spoke directly with the manager at the front desk, who assured me that everything would be fine and my reservation would be updated. That evening, upon returning to my room, my girlfriend and I were shocked to find that all of our belongings had been removed. Missing items included prescription medication, chargers, contact solution, cash, a sentimental water bottle, and other personal effects. When I reported this to the front desk, I was essentially told it was not the hotel’s responsibility to ensure that items in my room remained there and that I should have “secured” them better. This response was dismissive, unhelpful, and frankly insulting. The staff member I spoke with had a terrible attitude and displayed no sense of accountability or concern. The following morning, I met with the manager, only to be told that housekeeping claimed we had left nothing behind—implying that I was lying. This was incredibly unprofessional and unacceptable. I was assured I would be contacted by another manager to follow up, but more than a week has passed and no one has reached out. This entire experience left me feeling disrespected, frustrated, and deeply disappointed. To have personal belongings—including prescription medication and sentimental items—mishandled or taken, and then to be treated with such disregard by staff and management, is completely unacceptable. I cannot in good conscience recommend this hotel to anyone. The lack of accountability, poor customer service, and dismissive treatment of guests make it one of the worst hotel experiences I have ever had. Marriott should be embarrassed to have this property under its name.

Unfortunately, my stay here was very disappointing. The hotel feels overpriced for what it offers – the building is dated, and the rooms are small, worn out, and in need of serious renovation. In the morning, there was an unpleasant smell coming from the bathroom sink, and the walls and fixtures showed signs of neglect (spider webs by the light, dirty walls, broken shower and sink parts). Noise was another big issue, as it was very loud early in the morning. Even the elevators seem untouched since the 1980s and add to the overall impression of a property that has not kept up with Marriott standards. I honestly cannot recommend staying here. There are much better options available in the area that provide more comfort, cleanliness, and value for money.

I stayed at Renaissance Vienna for 3 days. The location is excellent—right across from Meidling Hauptstraße, with easy access to public transportation, all within a 10-minute walk. Unfortunately, the service and room quality were very disappointing. On my first day, I found unflushed toilet paper in the bathroom, which I decided to brush off. The replaced towels provided were also not neatly placed, but I let that slide as well. However, I was quite upset to discover that the shampoo bottle in my room was completely empty. Luckily, I had brought my own. I reported this to the reception, and while they apologized, the shampoo still wasn’t replenished later that evening. I did appreciate that they had replaced the towel neatly this time. What really disappoints me is that I requested a wake-up call, and they simply forgot to do it. When I asked the reception to confirm whether it’s the mistake from my part (that maybe I just didn’t hear the wake up call), they admitted they had just forgotten. This could have easily caused me to miss my flight because I did wake up at not my ideal time. I’ve always trusted Marriott hotels for their consistency and quality, but this experience was a huge letdown. For a hotel that claims to be 4-star under the Marriott name, the lack of basic service and attention to detail is inexcusable. I left disappointed and frustrated, and I would not recommend this property.

I am very disappointed that on a Friday evening at 23:15 the bar of this hotel Is closed. In the Marriott app it clearly states it should be open until 23:59. I have just been there and kindly asked for a glass of hot milch for our daughter, and was directly and without any option being told: 'we are closed'. The bartender could have easily offered a glass of Milch, instead he actually turned around !!! This is not service ...

Amazing 👏 👏👏 Room and absolutely everything. Amazing team on the reception, Mr. Milan warm welcome and lovely breakfast team of ladies,Mrs. Nicolett, Mrs.Margaretta and Mrs. Aneta. 👏 👏 👏 👏 👏 Thank you so much, we had wonderful time. Best regards.

Stylish rooms, but the open bathroom might not be for everyone The materials and design inside this hotel are truly excellent—dark wood floors, elegant lighting, and thoughtful decor give the rooms a sophisticated, contemporary feel . However, I personally found the choice to have the sink and a rainfall shower integrated into the bedroom rather puzzling—there’s no separate bathroom, and the shower is essentially attached to the bed area, meaning all the humidity from the shower enters the room  . It’s a bold design move, but not one I appreciated—and it’s enough that I wouldn’t stay again. Still, if you value stylish design and don’t mind the lack of privacy in the bathroom, these well-appointed rooms may appeal to you.

Well located hotel with easy access to all public transportation. Superior room was small and dark, but clean and comfortable. Was a concern to have shower that vented into the bedroom - I couldn’t help noticing potential black mould on the ceiling (and this was painted concrete floor beams!)? What a maintenance nightmare !! Was it us, but the lighting system switches were bonkers .. either all on or all off … no bedside lighting would work without the ceiling lights full on. Didn’t do breakfast as can easily get cheaper elsewhere.

Hotel was great, rooms lovely. Excellent breakfast. Our only disappointment was returning from the Opera for a drink on the roof terrace at 10:30pm Saturday evening. An ideal table was empty and available however the staff member told us we couldn't use it as they were setting up for breakfast! So we had to go elsewhere! Thought this was very poor service for hotel guests!

If it’s your first time in Vienna, this is the most convenient location. You can reach everywhere on foot, and it’s only 20 minutes to the airport by public transport. The rooms are perfectly adequate and clean. The buffet breakfast is very varied and delicious. Most importantly, the staff are extremely attentive, polite, and helpful. Thank you!

TLDR: amazing food, friendly staff, super clean Staff at check in were very friendly and welcoming. As mentioned in other reviews, the rooms are little quirky, or should I say “romantic”? while I am generally not a fan of the open plan design concept, I did like the hard wood floors and furniture. everything was functional and spotlessly clean. Shower was good, bed was a good size, AC worked just fine, windows opened. Had a great night of sleep. The gym is clean, but way too small. Ideally the hotel would offer a discount or so for a extramural full-size gym. I really enjoyed the small rooftop pool and terrace though. Main recommendation is: Don’t skip the food here. Breakfast on the top floor offers great views and a large variety both in buffet style and a la carte. Everything was very fresh, staff continuously refilled the food and beverages and nothing was too much. Great way to start the day! A Viennese friend recommended the restaurant for the best schnitzel in town and we loved it. absolute must have and, again, super friendly staff. Definitely worth a visit and looking forward to my next stay.

Average for the price. Room small and the toilet was dirty. Pipe must have run through room as at night water ‘flushed through’’ and kept us awake. Also, we wanted to have dinner in the restaurant and the reception didn’t seem interested and sent us to speak to the restaurant and they could not accommodate. Not been to a hotel before where dinner not available.

Beautiful room, great location and service. Appreciated the adequate gym and other amenities. Warm and helpful reception. Will stay there again.

Loved my stay here and can’t wait to return ! The hotel itself is in a beautiful location with such a nice vibe — super clean, comfortable, and welcoming. Walking distance to the best restaurants, cafes and bars. Big shoutout to Selene and Evie at the front desk — they were amazing! So genuinely friendly, helpful, and really went out of their way to make sure everything was perfect. The whole place has great energy and awesome staff. Definitely recommend!

The service was prompt and to our liking as a family. I would definitely recommend spending some time at the bar. Valentin with his wacky sense of humour and the very warm Abu were very hospitable. Housekeeping messed up one time and one of the windows was faulty. While not to be overlooked, these didn't cause any major problems.

Perfect location for travelers — right next to Vienna Main Station, super convenient for trains and airport links. Rooms are modern, comfy, and spotless. Great breakfast spread too!

The hotel is very well located and close to the public transportation. The room was big, comfortable, and many amenities like dental kit, vanity kit, slippers. The reception staff are very friendly and quick. Highly recommended.

The area around Novotel Wien City is very nice and convenient, with good access to the city and transport links. The hotel itself feels modern and clean, and the staff were generally helpful. However, my stay was let down by the bathroom. The bathtub had a leakage, which meant the floor was constantly wet and that really spoiled the mood. For the price, I was expecting better maintenance and comfort. Overall, it’s an okay option if you want a good location, but the room facilities definitely need more attention.

The check in time for the hotel is 3pm. We arrived 10minutes before that and the room wasn't ready and was told 5 minutes wait. This is acceptable. After waiting till little past 3pm asked and the room was not ready and was told again 5 minutes. We received the room keys around 3.15pm and asked if we could get a complimentary breakfast due to the delay and it was refused. Didn't receive any show of good faith and the manager who showed up was quite intimating with his tone of voice. Not a good start to a hotel stay.

As a frequent customer to Novotel hotels, I was surprised with the service at this location for many reasons: 1- house Keeping: while they arrange the room, they have no issue leaving dirty empty glasses or empty pizza box for days. also they will not replace what is used from amenity kits - provide one tooth brush for a family of 4, and once used no replacement. 2- equipment: We were given a broken iron x 2 with a defect in the handle, despite we raised the concern a day prior of the malfunctioning broken equipment. This should have been removed from service with our first complaint. 3- The front desk request you to return the ice bucket once you are done with it!!! that is the first to hear! never had that request at any hotel I ever stayed at. 4- when I was trying to explain to the managers, while they listened, yet also defended the process that it is a rule that they don't remove half filled glasses from the rooms, which I find odd, yet I reiterated we have two dirty empty glasses from the Bar that has been sitting there. 5- the breakfast: had a good food selection, yet the waiters will not approach to ask you for your needs and you have to seek them and ask for a boiled egg for your children. we have to go ask for a table to be cleaned - I understand they are busy, maybe they need more help to tackle a better service. I think the service needs a drastic improvement, the hotel location is great and the facility is good - yet these touches are required to improve the basic services required for a four star hotel.

Outstanding service and comfort. Truly a 5 star experience. We arrived late due to train delays, arriving much past the midnight. Anantara front desk kindly stayed in touch all through the journey and were very welcoming even though we arrived so late into the night. Room was smaller than the pictures on their website. Very comfortable bedding and stay overall. Location is decent; It’s a bit of a walk to the city center.

The Anantara Palais Hansen Vienna Hotel delivers a truly luxurious experience from the moment you arrive. The lobby and bar area are absolutely beautiful — elegant yet inviting — and the overall ambiance reflects classic Viennese sophistication with a modern touch. The breakfast was excellent, offering a generous and varied selection of both local and international dishes. (A small suggestion: adding potato vodka to the bar menu would be a welcome touch for guests who appreciate regional gluten-free spirits.) Our suite was spacious, beautifully appointed, and full of light, with soaring ceilings that added to the grandeur. Every detail felt carefully considered — from the plush towels and luxury bath products to the Dyson hairdryer and styling tools, which were a thoughtful surprise and very convenient. Throughout our stay, the staff were exceptionally friendly and helpful, contributing to the warm, welcoming atmosphere that made our visit so enjoyable. This is an outstanding hotel in every respect — combining classic elegance, modern comfort, and attentive service in one of Vienna’s most distinguished settings.

Wonderful stay at the newly renovated Anantara Palais Hansen Vienna. The hotel feels fresh and modern, while still keeping the charm of the historic building. We stayed in a Deluxe room with a courtyard view, which was very quiet—so peaceful that we could sleep with the window open, something that’s rare in a city hotel! The room was spacious, clean, and very comfortable. The bed was super cozy and big. The breakfast was excellent, with both a buffet and à la carte options. There was a great selection of fresh food, and everything we tried was delicious. The staff were friendly and professional, always making sure we had everything we needed. Overall, it was a relaxing and luxurious stay in the heart of Vienna. I would definitely come back and recommend it to others looking for a quiet, high-quality place to stay.

I had a wonderful experience at the bar in the Anantara Hotel Vienna! The atmosphere was elegant yet relaxed, and the drinks and food were great. A special thanks to Ray, the bartender — she was incredibly friendly, attentive, and made me feel truly welcome. Her positive energy and professionalism made the day even more enjoyable. I’ll definitely be coming back!

One of the best hotels I stayed in. My recent trip to Austria I stayed for 6 nights and another single night. The staff working there were very pleasant. Special thanks to the concierge for arranging many of our transportation. Not to mention the receptionists who were there for us all the time. The lobby restaurant was phenomenal. I had their schnitzel when I arrived and my last dinner there. And for sure the bar baristas who made me espressos everyday. Special thanks to Kasper who was really helpful the day I booked our rooms. The doormen who greeted us whenever we came. Definitely I will stay again

Stunning hotel in the best location! Central to all of the must-see sites in the city. All of the staff were also exceptional! I wanted to recognize Kiro at the lobby restaurant and bar who was so gracious and took amazing care of us, especially when my mom was feeling under the weather. And Mehdi was so kind and helpful during our stay. I would highly recommend this hotel to anyone planning on visiting Vienna!

Without any doubt the best hotel in Vienna. The service, the cleanliness, the quality of food and amenities is exceptional. Kerim looked after us at breakfast for the 5 nights we stayed here. His professional, calm and friendly service is something we are very impressed with. Special thanks to Patrick the general manager who leads an exceptional team and is the most professional manager taking care of every detail to make sure we had a comfortable stay. I really recommend this hotel and I will be definitely coming back here when I return to beautiful Vienna.

All in all a fantastic experience. The staff/volunteers were just so lovely and great. The food was delicious. The atmosphere is really social and it feels like a small family, even when you're only staying a few nights. Truly a home away from home. Special mention for the very friendly Paul who was especially helpful with tips. My number one choice of accommodation if I ever am to come back to Vienna.

⭐️⭐️⭐️⭐️⭐️ Great location and wonderful atmosphere! The staff are young volunteers — very well selected and all super friendly. Every night they cook dinner for the guests, and you simply pay whatever you feel like contributing. Our room was spacious, almost like a small studio with a kitchen and dining table. A truly amazing hostel — warm, welcoming, and full of positive energy. Highly recommended!

This has got to be one of the best hostels in Vienna, if not the best! The atmosphere makes it really special. They cultivate a friendly, social vibe without being a party hostel. Breakfasts, happy hour, dinner, outings, special events….it builds a real sense of community, even if you’re only there for a few days. I will say it’s quite a young crowd (I’m mid 30s, most others seemed young to mid 20s) so I didn’t socialize as much as I otherwise might have, but that didn’t detract from the nice vibe of the place overall. The rooms are fine, though my single room was almost comically small - it’s truly a single for ONE person; I would not recommend trying to fit a couple in there. Last but not least, the location is lovely. It’s on a quiet block, a short walk to multiple public transit lines, and 15-20 mins to everywhere you’d want to be in the city. Overall I definitely recommend it and would stay here again!

Wonderful hostel located just 5 minute walk from the U-bahn and the tram, very accessible and close to the city center. Staff was kind and amazing, room was super clean, common areas were very cozy and friendly. Bar opens every evening with awesome beer, optional breakfast and also a very cool "pay what you can" dinner each night that's made by a fellow guest at the hostel. So many helpful guides and tips for going around town and where to go. Would absolutely recommend this hostel to anybody wanting a friendly and accessible place to stay near Viennas city center.

Apartment room was very nice, convenient and clean. Very very loud though, hard to sleep through all the door slamming and banging that happens all night every night. Convenient to get to Westbahnhof but far from heart of Vienna. Good for the price.

Very clean and comfortable. Lovely vibes, there were lots of people around ready to chat. The food was great and good value! Would definitely stay again

What a lovely hostel oasis! Very friendly staff, hostel breakfast & nightly dinners were delicious & great value, beds were comfy, bathrooms clean, self-service laundry with detergent, close to public transport and walkable to many sites, safe neighborhood, space to socialize and be an introvert as needed, good vibes overall. Female dorms were right across the road from reception. Would stay again and will recommend to any friends passing through Vienna!

We had a great Shakshuka there which i absolutely love. The coffee was good and they have a lot of vegan options, the menu is already mostly vegetarian. Good for brunch or lunch. Fancy muesli too. Prices are very reasonable

First of all I want to say that the food experience was amazing here! The fact that this is a 3 star review is mainly because of the food, otherwise it would have been a lot less! The service was not so good as it took 10 minutes for them to bring us some coffee and also at the end when no one was willing to take our empty plates from the table so we can have some more space. They took it after 15 minutes when we wanted to pay and leave. But the worse part was with the dirt. The spoons and the coffee cups were dirty and this is a big hygiene issue. Also the bathroom was not so clean and not 100% functional! In conclusion a very good food experience, and very bad at everything else.

Liebling was the first cafe we visited during our stay in Vienna because it was recommended as one of the "must try" breakfasts. As you enter you will realize that is a special furnished cafe with lots of different furniture which has an interest. However, the restrooms were very dirty and the locks didn't work. We were late getting our order and late being served on a Monday morning which it's not a very busy day and hour. We ordered shakshuka which I realized it was the no.1 dish and the egg benedicts with spinach and pieces of bacon. The portion was big enough but without taste. For the benedict eggs, the spinach covered the flavor of the dish and the bacon was like didn't exist in the dish. Shakshuka was just okay. The cappuccinos we ordered didn't have any strong flavor and the mugs had dirt on them. Generally we were not thrilled about the place we felt like the photos in Google are a little bit misleading and we don't know why is in the "must" of Vienna.

Can food really be this disappointing? I ordered Turkish eggs - served with the cheapest bread, no chili oil, and eggs nowhere near poached. The Eggs Benedict were just as bad: instead of proper hollandaise, they used a cheap salad dressing. It’s such a shame, because the location is great and the terrace is spacious, but the food quality does not match the setting at all. Really bad

The food was awful, I ordered Tacos and pancakes, I was waiting 40minutes+, tortilla was horrible, guacamole sauce as well, pancakes were unbelievable basic and only two pieces for this price is crazy. Also the look like of the cafe is the worst I ever seen

The Liebling is a great cafe with a charming feel and good food options. They have a nice Shakshuka and their coffee was pretty good. The service was quite friendly too and prices reasonable. Several options for cakes were also available.

cosy small café, we had breakfast: nice choices (poached egg with grilled veggies on toasted bread, yummie!) and everything tasted delicious. food is prepared in a tiny kitchen corner next to the bar by one chef, so better be patient during rush hours :) coffee is also very good!