(由 Google 翻译)如果可以打零分,我一定会打。
这是我们有史以来最糟糕的餐厅体验之一。我丈夫点的菜咸得要命,根本没法吃。我点了柠檬鸡,以为会是传统的酸甜酱汁,酱汁里加了柠檬、大蒜、酱油和增稠剂。结果,端上来的明显只是酸甜酱——红橙色,酸酸的,一点柠檬味都没有。我从来不点酸甜酱,因为我不喜欢,所以这次真的非常失望。
饮料也一样难喝。冰茶喝起来像加水的咖啡渣,所以我礼貌地要了一杯可乐。可惜的是,可乐的味道也不对劲——全是糖浆,几乎没有碳酸。唯一勉强可以接受的是奶油芝士馄饨。
除了难吃的食物和饮料之外,价格也贵得离谱——一杯汽水要3美元,菜品也贵得吓人,根本没法吃。我还得提个非常重要的一点:我对贝类过敏。我每次都会特意跟服务员确认,确保贝类和非贝类食物用不同的油和餐具烹制。我们在这里用餐感觉还算舒服,因为菜单上的贝类种类很少,而且我觉得蚝油或龙虾不会出现在柠檬鸡里。然而,语言障碍非常严重,我不确定服务员是否理解了我的意思。从食品安全的角度来看,这非常令人担忧。
我们吃得很少,并礼貌地告诉服务员食物质量很差。我们的盘子仍然几乎满了——这清楚地表明我们并不是想吃“免费餐”。服务员非但没有解决这个问题,反而消失了,再也没有回来。将近10分钟后,我们来到柜台,服务员把完整的账单递给了我们。当我丈夫理直气壮地指出,对那些难以下咽的食物和难喝的饮料收费似乎不合适时,经理或老板走了出来,举起双手,大声问道:“你有什么问题?” 这种行为令人震惊,而且极其不专业。她反复坚称食物是“正宗的中餐”,但事实并非如此。正宗的中餐不应该放太多盐,柠檬鸡不应该酸甜,汽水也应该有汽水的味道。
更糟糕的是,她告诉我们“只要看看她在网上的评论就行了”。我丈夫理所当然地说,他不在乎网上的评论——那天晚上我们吃到的食物糟糕透顶,难以下咽,我们受到的待遇令人无法接受。当时,我只是让他付账走人。
我很少留下负面评价,但考虑到食物质量差、两种饮料根本没法喝、一道菜咸到根本没法吃、我对贝类处理方式的担忧得不到理解,以及经理行为举止的完全不当,我觉得有必要提醒大家。
大凤凰城地区有很多优秀的餐厅,那些菜品质量差、价格高昂、对顾客充满敌意而非尊重的餐厅,根本别想长久经营下去。我们不会再来了。
(原文)
If I could give 0 stars, I would.
We had one of the worst restaurant experiences we’ve ever had. My husband’s dish was so over-salted it was completely inedible. I ordered the lemon chicken, expecting the traditional sauce made with lemon, garlic, soy, and a thickener. Instead, I was served a dish that was clearly just a sweet-and-sour style sauce — reddish-orange, tangy, and absolutely no trace of lemon. I never order sweet-and-sour because I don’t care for it, so this was extremely disappointing.
The drinks were just as bad. The iced tea tasted like watered-down coffee scrapings, so I politely asked for a Coke instead. Unfortunately, the Coke tasted off as well — all syrup and barely any carbonation. The only thing that was remotely acceptable were the cream cheese wontons.
On top of the poor food and drinks, the prices are far too high — $3.00 for a soda and overpriced dishes that were not edible. I also need to note something very important: I am deathly allergic to shellfish. I always make a point of checking with the server to ensure that shellfish and non-shellfish items are cooked in separate oil and with separate utensils. We felt reasonably comfortable eating here since the menu had a very limited amount of shellfish, and I didn’t think oyster sauce or lobster would make its way into a lemon chicken dish. However, the language barrier was so severe that I could not be confident I was understood. That is extremely concerning from a food safety perspective.
We ate very little of our meals and politely told the server that the food quality was very poor. Our plates were still nearly full — clearly showing we weren’t just trying to get a “free meal.” Instead of addressing the issue, the server disappeared and never came back. After nearly 10 minutes we went to the counter, where the full bill was handed to us. When my husband reasonably pointed out that it didn’t seem appropriate to charge for inedible food and terrible drinks, the manager or owner came out, threw her hands up, and loudly said, “What’s your problem?” This behavior was shocking and extremely unprofessional. She repeatedly insisted the food was “authentic Chinese food,” which it was not. Authentic Chinese food is not over-salted, lemon chicken is not sweet-and-sour, and soda should actually taste like soda.
To top it off, she told us to “just look online at her reviews.” My husband rightly said he doesn’t care what’s online — the food we were served that night was horrible and inedible, and the way we were treated was unacceptable. At that point, I simply asked him to pay the bill and leave.
I rarely leave negative reviews, but between the food being wrong, two different drinks being undrinkable, one dish so salty it couldn’t be eaten, my concerns over shellfish handling not being understood, and the manager’s completely inappropriate behavior, I feel it’s important to warn others.
With the number of excellent restaurants in the greater Phoenix area, places that serve poor food at high prices and treat customers with hostility instead of respect should not expect to last. We will not return.