Just finished a 4 night stay at Sirata Beach Resort. Upon arrival, I was given a room in "building 4". Walking up to the building, it clearly looked run down, on par with an old motel. Upon entry into the room (ocean view suite, 1 king bed with sofa bed), I noted multiple small dead bugs all over the suite (on the bed, on the floor, in the living space). I'm not the type of person to complain or request changes at hotels or restaurants, so at first I didn't think to say anything, but after awhile, I knew I needed to. Although I can accept that bugs may be present in Florida and at an oceanfront property, they should not be present in a suite that supposedly was just cleaned for check in.
Upon calling down to the lobby with this issue, I was told "oh they are love bugs, it's love bug season, would you like us to clean the room or would you like a different room?" I requested a different room. The front desk staff were pleasant and seemed accommodating. The next room was located in the same building, different floor. This suite appeared clean, though clearly old. The bathroom had mold/caulking that appeared old, the sink was scratched up, and everything appeared outdated. This is not what you see in the pictures at all.
Later that first night, I decided to order room service using the QR code posted on the dresser in the bedroom area. After an hour, I tried to call using the "room service" option on the phone, however it was busy. I pressed "restaurant", also busy. Ultimately I contacted the operator/front desk. They said they'd call the kitchen. As I was on hold, it disconnected, so I called back. I was then placed on hold again, then told that they spoke to the restaurant manager, who confirmed the order was placed, and they should be reaching out, but the order should also be arriving soon. Almost another hour passes, no call, nothing. I call the front desk again to follow up, and I'm told that the restaurant manager had actually "just" stopped by the lobby, they asked if I used the QR code, and said they couldn't find my order. I stated that I was already charged for the order. I was then told that I could stop by one of the two restaurants/bars at the property to place and pick up the order since I was already charged. I asked why they could not deliver it since I ordered "room service", and was not given a satisfactory answer. So much for "room service". The restaurant closest to building 4 appeared closed even though I was told it was open, so I went to the lobby to find the other restaurant (no tour, orientation, map, etc. was given upon check in). I placed the order at the Rum Runners bar, and the bartender was pleasant and understanding, and offered free drinks (which I politely declined, as I found the whole experience unnerving).
After that first day's experience, I don't have any other complaints, especially since I didn't order room service or need any staff interventions after. The pool was open early and nice, I had a drink at Rum Runners that was good, and the beach is right on the property. There is plenty of parking as well. The clientele trends towards the retirement age, and many seem to be regulars. I overheard other patrons mentioning bugs in their rooms and requests to change rooms as well, so I know this is not unique to me. I should have read the reviews, as others have expressed the same concerns regarding the state of the rooms in building 4 (and I believe 3). This is not what is advertised in the pictures at all. From what I understand, Hilton took over the property, and are in the process of renovating all rooms, though not all are complete.
I am not a complainer (I'm an introvert), and I have stayed at many hotels in many locations, including around Florida (prior trip was to Daytona Beach). I would confidently state that I would never stay at this hotel again, as I've never felt the way that I did at any other hotel I've ever stayed at.