Hotel Continental

Right on the edge of Sorrento old town, this is a beautiful hotel. The staff are so very friendly, polite and helpful - nothing is too much trouble for them. We have spent a lovely week here - if only it could have been for longer! The breakfast is good, buffet style and there is something for everyone including an impressive selection of cakes! The rooms are clean, light, welcoming and airy and the housekeeping staff are very discrete and thorough. If you are ever in Sorrento, I would highly recommend that you stay here!

Just come back from this amazing hotel and can't wait to return! Impeccable service, the cleanest rooms and the most wonderful location. Lovely breakfast. Antonio made an effort to learn our names on the first day and greet us warmly every morning and have a chat. Great selection of food at breakfast and the waiters were very attentive. The location is perfect and the view from the terrace bar is stunning. The rooms are cleaned to a high standard and the hotel is spotless throughout. Felt more like a 5star hotel. Loved it!

What a beautiful hotel! Can't beat the location and the rooms were beautiful and clean. Breakfast was delicious but at times the wait service was confusing - we might have come when the server's schedule for the next month came. Several servers gathered in a corner taking photos of a piece of paper and having their own discussions. I really would have loved a second cup of cappuccino and for someone to clean up our table, but of the 10 servers that seemed to be walking around aimlessly, none of them seemed to want to wait on people.

We stayed here for our honeymoon and had one of the most appalling hotel experiences imaginable. On our second night, we were kept awake for hours by guests next door - screaming, banging on our wall, and other deeply disturbing noises. Despite video evidence and staff hearing the noise themselves, management’s only initial “solution” was to tell us to “call if it happens again.” The next step the hotel offered was a downgrade to a smaller, darker room without corner windows or pool views. When we declined, the manager promised to move the disruptive guests if it happened again - then lied and denied ever saying this when the behaviour inevitably continued. The guests were only moved after days of repeated complaints, us asking to leave the hotel, and another neighbour also being disturbed. The hotel refused every reasonable solution, lied to our faces, and only acted after two days of chaos, exhaustion, and stress. At check-out, no compensation was offered, and no one even asked how our stay had been, showing the lack of care for their guests. We were left visibly upset, sleep deprived and exhausted from spending hours of our honeymoon advocating for the most basic standards of hospitality. The hotel manager repeatedly downplayed the problem, broke promises, and treated us as though we were the issue, not the victims of constant disturbance. For a hotel marketed as 4-star, this is disgraceful. Instead of enjoying our honeymoon, we spent days stressed, sleep-deprived, and fighting for the most basic level of respect and peace. Avoid this hotel at all costs if you value professionalism, honesty, or a peaceful night’s sleep.

We stayed an extra night. I feel spoiled. Everything so amazing. They really pamper their guests with stunning art work/decore. So very clean. Accommodating to the highest degree. Rooftop lounge had amazing music and spectacular views, including fireworks launched from a boat. I love it here! Do I have to go home?