Asia Melaka Hotel managed by The Straits Hotel And Suites

We truly appreciate the hotel for providing us with a very comfortable and welcoming space. The person-in-charge was exceptionally thoughtful, making detailed arrangements including a warm welcome, music, and even ensuring a comfortable environment for our monastic guests. The specially prepared vegetarian meals further reflected their sincere attention to our needs. Highly recommended for anyone looking for a thoughtful and accommodating stay.

Overall okay. please note there might be some noises from the outside aircon unit. during my 2 days stay here there was no room service, the toilet was blocked and asked reception to fix, they've promised to fix however, no one came to fix it. Some dusts under the table, bathtub was not clean. Room is big, bed is comfortable.

Read reviews and checked in at 4pm since they are notorious for delaying check in at 3pm. First , lanky male receptionist claimed to not have change for Heritage tax payment . (Note:cash is still legal tender :Bank Negara Malaysia) . Second , lanky male receptionist handed out keycards that don’t work . Had to go back . Acted all inconvenienced . Hands me back a different keycard . This keycard does not work for the lifts but works for the door only 😶‍🌫️ How hard is it to just check me in ??! So basic 😢😢 2nd trip back again , acts lofty just to touch the pass on the lift to let me to my floor . Phone in room failed to connect to the reception counter (6x) to tell them Internet doesn’t connect ( receptionist did not bother explaining which network to connect to so by Default everyone was connecting to Straits ) Came down and told him phone was not working in the room . Tells me to go up and that He will test call the room . Phone works . So basically the guy has been ignoring calls from patrons checked in to rooms . Like , whaaaat , it has only been <30 minutes and such a disaster. Male receptionist also said ‘ if can’t connect to the network , it means the network is down’ . You don’t say 😂😂😂😂 The room condition was as in pictures . Only thing working for this place is location . The mature female receptionist seemed to be doing a far better task handling patrons .

Overall, this was the worst hotel experience especially considering this is a four-star hotel. We would definitely not expect the unprofessional services causing the series of inconveniences summarised below: 1. Incorrect Room Allocation Upon check-in, we were given a room with two single beds despite having booked a king-size room. This is clearly not in line with our reservations. 2. Overbooking and Poor handling of room change When we requested a room change, we were informed that the hotel was overbooked. We were asked to wait for an hour in the lobby. During this time, we inquired if we could step out for a meal, but were told that if we left, the next customer would be served ahead of us. This forced us to remain waiting unnecessarily. 3. Incomplete documentation and Unprofessional services After the wait, we were finally assigned a new room along with a deposit slip. However, this slip was not provided during our initial check-in and incorrectly stated a one-night stay, which was not accurate. Upon checking out on the final day, we were unexpectedly asked to pay an additional day's heritage tax—charges that were never disclosed to us when the new room was assigned. Furthermore, when we headed up to the assigned floor, we found out that the new room had a queen-size bed, which was clearly not the king-size bed we had originally booked. However, the change in room type was not communicated to us when the access cards were handed over. We had also confirmed the room type (i.e. Queen size bed were given instead of what we had booked - Straits Suite type) with the PIC when we were advised to change the room again (refer to point 6 below). 4. Lack of resolution and time wasted Due to the poor handling by the hotel’s customer service team, we reached out to Agoda for assistance. Unfortunately, this led to another hour of delay, only to be told that the room provided matched the type and amenities listed at the time of booking. Their response did not address the discrepancies we experienced. We were genuinely disappointed by Agoda's handling of the situation, but chose to not continually argue in order to avoid further disruption to our trip. 5. Room Access issues and Further Delays Upon returning to the hotel later around 9:30pm, our room key card failed to work (showing a red light). We had to go all the way down to reception to reactivate it. Even after reactivation, the card showed a blue light but still failed to open the door. We called for assistance, and a staff member had to manually unlock the door with a key. This added another 10 minutes of waiting, totaling approximately 30 minutes of delay. 6. Forced room change and Final Inconvenience Due to the ongoing access issues, we were once again advised to change rooms. This meant repacking and moving all our belongings while waiting for the staff to prepare a new room, resulting in an additional 30-minute delay. It was a final inconvenience that compounded an already frustrating experience.

The hotel is in good location, food stall is every where. Mini market just across the hotel. View from 23rd floor is good. They have pool with great view and gym. Room quite spacious. We stay for 5 days and small insident happened, the mechanical of our door is broken. We try several times to call the engineering team through receptionist and wait more than 1 hours until they come and fix it. Other than that, everything is perfect. Surely will come again to stay.