Seadust Cancun Resort

This Resort was an overall great experience for me and my Family. From rooms always being cleaned, friendly staff, and great views of the beach. If there was one person that made this trip a whole lot better for me, it would definitely be Matilde! He was the guy we would always go to for our drinks. He would know exactly what drinks we would want, and even recommended some good drinks as well. Didn't get to see the bar tender Armando a lot during our visit, but he was great too! Food was great, the resort has some good options, like the all you can eat buffet, Samurai, Florencia and Big Ben. Big Ben was a bit of a let down for me and my family though. We were here for my Mother's Birthday, and they made us wait an hour for reservations, which is understandable because of how busy the spot was. We had reservations, but had tables that were separated from across the restaurant, and people seated after us were served food before us. We had to request a cake twice to the Coordinator, not to be ungrateful or anything, but we got a regular candle rather than a big "flare" candle. We quite literally had to refill our own water/ drinks as they were not attending to us whatsoever. Food was amazing though. If you are going to Samurai, and you happen to have Alejandro as your server be prepared for amazing service! He was quick quick with refills, and was always asking if we wanted to order anything else! We went there twice it was so good, and Alejandro remembered what everyone wanted! Which is greatly appreciated. The snack bar was great, especially after a nice night of drinking. The person we always encountered at the snack bar was Sara, and she was amazing as well. She always had the salads, pizza, and other treats ready and it was great having conversations with her as well! Overall great experience. I would recommend this Resort for any families wanting to go on a nice Vacation with Kids, but if you are looking to party and drink lots, I wouldn't go here. Bars close around 11-11:30pm and you would have no choice but to go to the club for some drinks if you are up late. Other than that, Seadust was Great!

We stayed at Seadust Cancun Family Resort and unfortunately left very disappointed. The overall atmosphere was unwelcoming—at times it felt like we were bothering the staff rather than being valued guests. Many employees seemed overworked and stretched thin, which made service inconsistent. The food was one of the biggest letdowns. Most of the buffet options were cold, repetitive, and lacking in flavor. The only restaurant we truly enjoyed was the steakhouse. For a family resort, we expected more variety and better quality. The property itself is in poor condition. Several areas have no air conditioning, which made it uncomfortable during the day. The elevators were constantly breaking down, making it difficult to get around, especially with a child. Some pool areas were dirty with visible black and green buildup, which looked like mold—very concerning for a family-friendly resort. We also felt pressured to sign up for their “Infinity Membership.” Once we declined, the friendliness and attentiveness from staff noticeably dropped. We were promised help with restaurant reservations, but none were actually made, so we had to check the list every single day just to see if we could get in. On the positive side, room service was good, and our room was cleaned daily, which we appreciated. However, this small positive was overshadowed by the many issues we experienced. Overall, the resort does not look like the pictures online and feels misleading compared to what is advertised. Between the maintenance problems, pushy sales tactics, lack of hospitality, and underwhelming food, we will not be returning and cannot recommend it to family or friends.

My family and I came here to celebrate my mom’s birthday. This was the perfect place for our family! They were very welcoming, polite and hospitable. We stayed in the Family Suite, with two double beds and a set of bunk beds, very spacious. They were plenty pools, bars and the restaurants had a good variety of foods. My 6 year old daughter loved the Kids Club (the ladies were very sweet) and the water park. There was craft time, we enjoyed the Moana show in the theatre. The beach area was beautiful and there was ample seating. We had a great experience here and the staff went above and beyond to make sure we were happy and comfortable. Highly recommend for families, we will definitely return.

We got here early to enjoy our first day. Checked in and ate breakfast. Went down to the pool and we were in shock. The pool is absolutely filthy and dirty. My daughter pointed out large clumps of hair laying next to lounge chairs next to the pool. Hair, bird shit, dirt, and other waste was floating in the pool. The pool is so dirty you cannot see your feet in the pool if standing up. Parents beware, you don’t want your kids swimming in this pool. This was a disappointment. Stay away from this place. It’s not the workers, they are great. The hotel is a disaster and don’t waste your money here. It’s a disappointment and Cancun has much better places. I travel often internationally and this was absolutely the most horrific experience. If you want to eat outside, good luck if you don’t have a chair reserved. We canceled our reservation immediately and found a resort we have been to in the past. Our health was more important than staying in a bad situation. The hotel refused to refund us any money. At check out (we had to check out even though we didn’t go to our rooms) the front desk attendant agreed the pool was dirty. Unsanitary is a better word. He said he saw our faces when he walked by the pool and knew we were appalled by the filth and lack of a healthy environment.

Pros: • Friendly Staff: The staff were a highlight, always greeting us with smiles and warmth. Some even spoke English. • Clean Hotel: The property was clean • Good Maid Service: Our room was consistently refreshed with fresh towels and a thorough cleaning daily, which made the stay more comfortable. Cons: • Amenities Issues: The zip line, a big draw for families, was broken during our entire stay—disappointing for the kids. Also, finding hair in the pool was off-putting and raised hygiene concerns. • Food and Drink Challenges: The food options were limited, especially for specific diets. There were no vegan dishes available, and getting non-dairy milk at breakfast was a struggle—staff even refused to share a banana from a visible container! Breakfast had plenty of Mexican food, which was great for some but repetitive for others. Lunch starting at 1 PM felt late, especially for families with hungry kids. • Language Barrier: Most activities and announcements catered to Spanish speakers, which made it tricky for non-Spanish-speaking guests to feel fully included. • Kids Club Shortcomings: The kids club didn’t provide any drinks, not even water, which is concerning for a family-oriented resort. Also, kids’ shows starting at 9 PM were way too late for younger children. • Facility Issues: The hot water in our room was brown, which was unsettling, we couldn’t use our hot tub because the water grossed us out.. In the dining room, rain leaked in, and the power flickered, disrupting meals. The WiFi was unreliable, making it hard to stay connected or access resort info. • Poor Communication and Resources: The website was misleading, with outdated or inaccurate details about amenities and services. There’s no app or map for the resort, and the QR codes for menus or info didn’t work. Random restaurant closures happened without notice, leaving us scrambling for dinner plans. We also weren’t informed about needing towel cards for the beach until I asked at the front desk. • Limited Drink Service: Drink service at the pool and beach was nearly nonexistent and painfully slow when available, which is a letdown for an all-inclusive. • Other Annoyances: The music was excessively loud in most areas, making relaxation difficult. The concierge pushed timeshare presentations hard, which felt intrusive. The kids’ passport program, advertised as a fun activity, is apparently no longer offered. Also, I woke up with mysterious bug bites—possibly from the room or outdoor areas. Overall, Seadust Cancun has potential with its clean facilities and friendly staff, but the operational issues, lack of dietary accommodations, and poor communication made it a mixed bag. Note: This review is based on my experience in October 2025, and conditions may vary. If you don’t speak Spanish, look elsewhere