The 50 best hostels in Cancun

Amazing hostel with the best vibes! Just stayed at this place and had the best time! It's not your average hostel – the atmosphere is just incredible. I met travelers from all over the world here. We hung out, shared stories, and got the coolest tips for different destinations. It's so true what they say: there are no strangers here, only friends you haven't met yet! The staff are all super friendly and helpful. A huge shout-out to Dave! He's such a legend – always happy, always smiling, and went out of his way to help everyone. All the travelers loved him! If you're looking for a fun, social, and unique place to stay, look no further. 10/10 recommend!

The place itself is clean and that's something that takes priority when I travel. The food they serve here is horrible..I got in from a very, very long flight so while I was waiting to check on my room i ordered a pizza.. BAD CHOICE.. it was horrible. The breakfast was horrible and I paid in advance..like absolutely disgusting. In fact the entire time I was in town the food was just disgusting everywhere.. Would I stay again? No, because you're not allowed to have visitors at all unless you pay for them to hang out in your room. Again, clean, the noise level was ok cause my room was by the library so it was ok. The single room was cool but the furniture and my sheet had stains on them.. the towels were so hard OMGGG they were hard.. Bring your own and bring your own face towels. For some reason I got real sick yesterday right after I ate this horrible breakfast enchilada..I can't believe they think this is $12 worth of food

Great place to chill out, meet new people and party till night. One of things which makes this place great is the staff are super friendly, out going and join in the fun late at night, beer pong, table tennis, you name it! Many of the night staff were amazing, one whose name comes to mind was Esme - good english, super fun - Gracias Amiga! Hostel is also very located so you can conveniently visit the best sites in Cancun (i.e. adventure parks, beaches, etc) and right in the party zone so you visit pretty much all clubs to!

Really nice vibe here. The food is good, drinks are strong, and there’s good atmosphere for meeting people in the bar area. They also managed to get great location in the hotel area with good access to the beach and close to the main bars. Andy is the best and Rocio also

Spent a week at the Mayan Monkey, a brilliant, social hostel with a welcoming vibe! The staff were very warm and hosted a range of fun activities. I met some fantastic travellers at the hostel and made some wonderful friends. The location is beautiful, super close to the beach and other amenities. Can't wait to visit again soon.

If you’re coming to Cancun, stay in the Hotel Zone. I stayed in the city, and it really isn’t worth it. The Hotel Zone is cleaner, safer, and right by the ocean. So I moved to this hostel and I think it’s most likely the best hostel in the whole of Cancun. This hostel is run by people who’ve clearly been backpackers themselves. The rooms are decent—spacious, with curtains, a PowerPoints, and a light for each bed. Bathrooms are clean, and the whole place is well maintained. There’s a nice common area, a bar with an indoor–outdoor flow, and a good pool with plenty of shade. That said, there are a few major downsides you should know: 1. Constant loud music — from morning to night. It’s so loud I couldn’t hear my phone or watch videos. Guests complained, but staff said management refuses to turn it down. It completely ruins the relaxing atmosphere. I would honestly drop the rating from 10 out of 10 to 7 out of 10 because there is no way I could relax each day and I just wanted to leave the Hostel to get some quietness. 2. Kitchen setup — fridge too small and lacks basics like mugs and cutlery. I think they want guests to buy food from their bar and restaurant area instead? 3. Safety issue — the pathway from the hostel to town has alligators right beside it. I had one about 1.5 meters from me—a full three meters long—and the staff just giggled when I told them. They don’t warn guests at all. 4. Police danger — in four days, four hostel guests had rifles pointed at them by local police and one was forced to withdraw around $500 USD from ATM. The hostel should absolutely warn visitors about this risk.

Clean and freindly with good ac. If you book through hostel world be awar they will double charge you the deposit saying it went to hostel world not them. The area is very arty party which wasn't by cup of tea but was easy to get to from Cancun airport and was easy to get a bus into town and move on.

Great location for check in immediately after getting off ADO in Cancun Centro. Otherwise pretty decent. The outdoor areas were relaxed and clean when I visited. Rooms were passable and about the same quality you'd find at a motel 8 in the US.

I used to love staying at Selina, but this has a new owner and there is no Cowork. There was a beeping noise all night. Uncomfortable bed and pillows. I barely slept. Also is a bit run down and has stagnant energy. The app said $50 but somehow their local taxes managed to increase the price to $80. No water in the room. And the room I booked has a coffee machine but no coffee. Honestly is 2/5 for me, but I want to be nice. I hope the new owner takes this feedback and improves the place. Kitchen also smells. Shower is cold. Photos are definitely old / it’s way more run down now. Oh, the front desk guy was very kind, so that’s a plus.

At 2am two people started aggressively banging on our door and then used a key to enter our private room. When they realised people were in the room they quickly left, and when we checked out the next day the staff had no explanation for why these people had a key to our room. There was also no wifi and the lights stopped working. My friend and I were terrified to leave the room after that experience, and will not be returning.

Jose B. From maintenance was really kind and helpful yesterday. He spoke perfect English and helped me to resolve a big issue during my check in. He also gave me so many good tips for my Cancun stay. Thank you very much for this excellent customer service experience.

We stayed one night and front desk attendant, Axsel was very delightful 😊. The pool area was lovely and the hotel is very clean. A great choice of hotel. No regrets - thanks Axsel for making our quick stay a pleasant one.

Great place to stay in Cancun . Friendly staff . Clean rooms. Would definitely come back . Great breakfast 😊

Absolutely terrible service here. This is the worst stay I’ve ever had in any hostel, hotel, motel, etc. We had to change our reservation. I tried for over 3 weeks to get into contact with this company to change the reservation. None of their posted emails work, nor do any of the phones. By a whim I found their WhatsApp which took them quite a while to respond to. When trying to adjust the reservation, they said that we weren’t booked for the days that I have even though I have proof via confirmation emails. When I sent the screenshot, they blamed “the system changing the dates on them”. When we got there, we were excited to cool down in the pool… which was closed for cleaning. Fine. You have to close, but then offer a reduced rate because you are offering a reduced service. The worst part of the whole experience had to be the night. If you’re looking for peace and quiet, you will not find it here. They were drilling, hammering, and throwing building materials from 9 PM (!) till our checkout at 4 AM. I didn’t sleep at all due to the noise. The rooms are in poor condition, and the water pressure is bad. There also isn’t a lot to do in the area. It’s safe enough, but otherwise, you won’t find too much variety. Avoid at all costs.

I’m a solo female traveler and overall had a good experience here since I only stayed one night and arrived around 3 a.m. The room itself was fine, but I want to share something that happened when I was leaving for my flight. I asked the front desk to call me a taxi, and the driver seemed familiar with the staff, so I assumed he was someone they usually use. He told me he was dropping me at Terminal 3, but instead left me at the wrong terminal. After handing me my bags, he kind of steered me toward an airport worker. I noticed the two of them nodded to each other before the worker led me inside. Once inside, the worker asked what airline I was flying and then told me I was in the wrong terminal. He spoke in a way that seemed meant to make me panic, then told me to hurry because maybe my taxi was still outside. By the time I ran back out, the taxi was already gone. Then the worker and others started pressuring me to pay 500 pesos to get to the “right” terminal. I refused and told them I didn’t care if I missed my flight, and only then did they back off. I never paid, but it felt very much like a setup to try and scam me. Whether or not the hostel was aware, it’s clear the taxi driver purposely left me at the wrong terminal, and the nod between him and the worker makes me believe they were working together. Advice to other travelers: If you need a ride to the airport via taxi, double-check your terminal and stay vigilant. Don’t let anyone rush or distract you, and be cautious with the taxis arranged here.

This hostel was truly amazing. Couldn’t recommend it more. I was there only for one night before my flight, but definitely coming back on my next trip to Cancun. Beds were comfortable, rooms and general areas super clean. They also offered free towels! Their volunteer Matt approached me at the pool to invite to their daily activities. Sadly I couldn’t join as I had to rush to get my flight, but he showed me some pictures and it looks really fun! I will definitely be back for it.

I had a great experience at Nomads. The dorms are very clean and so good compared to other Hostels. I really enjoyed the activities. Especially the Taco Tours with the amazing Matt helped me to find the best food in Cancun. And the beach activities with Lauren have been so much fun. Of course Enie's morning yoga classes were an amazing start of the day. Really enjoyed it here.

This hostel is amazing! Spent a couple of days here and the free activities were so much fun! Everything is very well planned and I felt save all the time. Close to the ADO Bus station and Parque de las Palapas. Highly recommended for your stay in Cancun! Charging Ports close to the bed and big Lockers with Plugs as well!

I stayed here for a few nights and I had such a pleasant time!! In the morning Enie makes yoga a fun time hungover haha. Went to the beach with Lauren and the vibe was even better. Then in the evening Matt just brings the party to the taco tour even in the rain!! 10/10 rating it’s a must stay :).

Incredible hostel, such an amazing socializing vibe. Thanks to Matt for inviting my friend and I for all activities they offer. Had a great time at the bike tour and mojito lesson.

I stayed at Nomads for a couple nights and had the best experience ever! Especially Lauren, Matt and Enie who do the activities are so fun to be around. Highly recommend staying there! You’ll meet the coolest people here!

It’s labeled as a “bed and breakfast” but they only served coffee and tea in the morning. Not a big deal for us but would have been if we were counting on it. The room is very small but served its purpose fine. Not a lot of sound barrier so people up later in the evening and earlier in the morning talking were easy to hear. But people were overall respectful. The “private bathroom” wasn’t truly private. Shared with one other room. Wasn’t a big deal for us but I think that’s because the other room wasn’t occupied. It could have been a problem if we needed to shower quickly in the morning to get somewhere at a specific time, but we didn’t. You did have to leave your room and use a key to get into the bathroom. We also had to pay extra for 2 additional pillows (4 total) and for a blanket (our bed only had a sheet on it). It wasn’t a big fee, but I feel that having a blanket on a bed is pretty standard. Great stay for the price point, but if you want a true B&B with a true private bathroom, you might look elsewhere.

*** EDIT TO ADD: It’s very obvious a lot of the 5 star reviews are fake due to the number of profiles that have given a five star review in the past few days, most of which only have 1 or 2 reviews on their accounts (and some of whom talk about facilities that don’t even exist in this hostel). It’s very frustrating as a traveler to constantly come across hostels boosting their rating with fake reviews so I am charging my 3 star rating to 1 star (not that it makes a difference to the overall rating which this hostel probably paid for. *** Close to the ADO station and friendly staff. The beds and pillows are comfortable and though the kitchen is small, they have a microwave and mini toaster oven (I didn’t use them during my stay so I can’t say if they work well). The AC in the rooms at night works well and there’s a fan to use during the day so the room didn’t get too warm. Downsides are that when paying at the property it seemed to be a little more expensive than what booking.com had said. It might be best to pay before arrival via the site if possible. The showers also had no hot water left when I showered and the water pressure was really poor. Theres also no ventilation so the bathroom gets damp, which then makes the room feel damp. The beds have no privacy curtains so when people walk around the dorm at 1am with their phone flashlights on, it wakes everyone up.

Cleaned every day but still the occasional roach and a light smell. Read that the beds weren't comfortable, they are okay, but no blanket or actual pillow case I recommend to bring your own. the people are very friendly. ac in the rooms is great. Read that the shower waster was cold it’s literally hot as the devils a** so proceed with caution or get the burn. No breakfast but there is tea and coffee. 10 minute walk from the ADO bus stop. PEOPLE DO EAT YOUR FOOD OUT THE FRIDGE SO BE CAREFUL.

The location is very Central and everything was clean. The hostel has a kitchen Plus a fridge. You can get hot water and coffee in the morning at 8 AM (but no breakfast) Unfortunately our room was directly next to the kitchen so So we had trouble sleeping as people were staying awake late.

The perfect night stay for the perfect price!! Everything is clean owner is nice and easy to get into contact with, made sure our stay was great and had an amazing atmosphere. Super great chance to meet new friends as well, would recommend to a friend

No hot water, no WiFi, bed was uncomfortable. Terrible service. The man was on his phone with his GF while checking me in.

Staff were friendly and accommodating and the location was good for our tour pick up but unfortunately this hostel wasn't for me. We paid for a private room but it wasn't very private, being that the door opened right into the kitchen and common area. You could hear right through the walls so we were kept awake by conversations going on late at night and you could even hear the sound of people's phone notifications in the next room. Toilet had a pungent urine smell. Advertised on Hostelworld to include breakfast but really it is just instant coffee and tea.

Not a really good experience to be honnest : it is way overpriced for what it is. Looks like quiet but it's a Party place. First they bring us in a dirty room, they finally change us to a room where beds were done... but bed sheets where full of suspicious stains and hair... we didn't slept in the bed sheets... To apologize they offer us 2 voucher for free shots... as we don't drink alcohol (especially in the morning) we tried to ask for anything else (juice, cola, water...), the guy laugh at me and told me no... it's a shot or nothing (at 8AM). Probably a nice place if you want to party hard but it's definitively not as quiet as it looks online and it's not super clean. I would not complain if it was not 91CAD a night, but for that price... i would at least expect clean bed sheets. You have a lot of other options for that price that are way worth it.

I loved my stay at the Hostel. Espacially, Marinne was soo funny and so friendly. I loved spending time with her. she always made sure that Everything is great 💞 I also loved the Night out with sawyer, iasha and berg. They were soo funny !! 💛💛

Super cute hostel, very friendly staff, and the perfect location! Love that there’s no checkout time, you get a free shot to take with someone new (a great way to meet future friends!), and minutes walk from the ADO station. David was great checking us in and explaining everything :)

We were genuinely surprised and disappointed with our stay at Ka’beh Hostel considering the number of good reviews left by previous guests. We chose this place largely based on reviews and the lovely looking photos of the pool, communal area etc. Please don’t be fooled by the nice photos of the pool area like we were; we arrived roasting and looking forward to a dip but the pool looked completely rotten. On the plus side, the staff were very friendly and welcoming. They sold us a tour to see Chichén Itzá, but gave us false information about the tour, i.e., guaranteeing we would have minimum 2 hours at the site, that it would be the first stop of the day etc, that there was no stop at the Mayan village that is advertised in other tours (which we specifically did not want to go to). The tour is carried out by Dream Tours - the tour group name was not available to us before we actually went on the tour; had we known, we 100% would not have booked with them, as they have nothing but bad reviews online. The hostel promotes this tour, despite the negative reviews, giving really poor advice to guests. When I contacted the hostel noting that we had been given false information about the tour, and that we ultimately had less than an hour at Chichén Itzá, staff were quick to respond, which I appreciated. Unfortunately, they offered nothing other than a cocktail or else a discount on a whole new tour to remedy the fact that we did not get what we paid for, and had been sent on a hellish day out instead. To be clear, I understand (now), that schedules can change on these tours, and that the hostel can’t guarantee the amount of time at the site. This information came to us only when we complained while we were on the tour. My issue is with the fact that the staff did indeed guarantee minimum 2 hours at the site, with it being the first stop of the day. Long story short, find out the name of the tour group if you are booking a tour with the hostel and do your own research. We stayed in a private room, it was very basic - thin pillows and mattresses, but the AC was an excellent bonus, as was the filtered water available.

Check process was super easy, with all the staff being super friendly. No check out time is a plus - you can sleep in before you continue on your travels. Sam who showed us to our room was wonderful and gave us great info!

Only go there if you don't car about your bed and sleeping conditions The service of volunteers was really nice And the environment on bar is pretty cool ngl But the room are a disaster I wont recommend you stay there Tiny moldy rooms A lot of mosquitoes 🦟 No towels supply's No lock supply 🔐 No socket neer my bed No hot water in the shower It's nothing like the pictures Specially for this price it doesn't make any sense Its not enough to have a cool bar next building When the rooms are so horrible !

We are 3 girls from England who really enjoyed our stay at this hostel. Perfectly comfy facilities. Special shoutout to Atlas who was unbelievably kind and went above and beyond to make us comfortable!

Beware of Hidden Charges! I booked a stay at fiesta party hostel through their website, where the price seemed fair. However, when I arrived, they charged me more than the listed price, claiming there were extra fees that were never mentioned before. The staff refused to honor the original price, and the boss was telling us that we can change the price anytime we want since it’s high season If you’re considering staying here, be careful and take screenshots of your booking price. I wouldn’t recommend this place to anyone. There are plenty of honest hostels out there—this isn’t one of them!

Beware of hidden charges not only did I book on line and they didn’t find my booking till 5 hours later they changed the price of the room and ask how much i was quoted on line . They say the tax isn’t included in the website and also screw you over on the conversion rate. My 18.50 room a night turned into 28 pound. I explained this and they said that’s how it is in cancun. Which is highly not true everywhere has to pay tax but they don’t make you pay an extra 20usd for conversion rate. I would not recommend this hostel

This is one of the worst hostels I’ve ever stayed at. There was zero atmosphere, staff was clueless, the rooms were awful and the A/C didn’t even work! We visited Nomad hostel and it was filled with people, activities and new facilities, strongly recommend there instead

Awesome place. I am staying in an other hostel closeby, but this one is definitely more social and it also has better parties, cheaper drinks and good djs. They are renovating rn so I guess they are upgrading their facilities.

Very much Alkohol drugs Party , drunk people everywhere , No manners there, realy Horror, and drunk people coming INSIDE the rooms whenever they want, of Course, but than keep sitting in wrong room and theguy WHO came into our room was pissed because I asked him What He is doing Here in the room, very unfriendly, very aggressive, No securrities, i Ran to the reception that is also a Bar to get someon to Help me, I was not drinking alcohol, i Just wanted to sleep because departure from cancun , and wanted to Rest, Just realy Lot of party, scarry drunk .. US-americans and Others that think tey are allowed to do whatever they want because they are in vacation

It’s such a funny hostel!! A lot of cool people, especially Amelie (the volunteer) is doing an amazing job!! I would definitely recommend it.

This Place was Amazing, Go to Amelie she is the best(but She‘s German). This Place was a very chill and friendly vibe everybody is welcoming.

The place itself was okay but with a lot of noise. Great location near the beach and AC was decent. However, the volunteers more or less didn't really mind including everybody, especially if you weren't fluent in Spanish. The breakfast wich was composed of eggs, toasts and waffle lacked fruits and I had the feeling when asking for it of demanding a favor to whoever would do it. No volunteer was assigned specifically to making it. Would not recommend.

The hostel is a cozy small place it has all that you need, a bed to sleep in, large showers, clean toilets and a mini kitchen to your own food. The staff was really nice and talkative. And there is a small food place right under the hostel, they make some pretty good food. The location is really good it’s located in the hotel zone.

🌟🌟🌟🌟🌟 Had a great 5 night stay. Volunteers are very lovely and helpful. Conveniently located 2 mins from the beach, 24hr pharmacy and burrito shop downstairs. Rooftop patio and wonderful company. The music from downstairs was hardly noticeable once inside the hostel. As of Sept 2/24. Would return. Highly recommended.

I love this hostel. It is clean, everything works, and just steps from Chac Mool beach. I will visit again. This was my 2nd stay. It changed ownership recently. It will be cuter as they are renovating it. It is close to everything. 3 little restaurants, right downstairs. Perfect.

The best hostel I've stayed in in Cancun. Everything is close by: the beach, restaurants, and all services. Very clean.

Staff are friendly and helpful. It’s a hostel, so it can be noisy depending on who is in your room. They also play music on the rooftop in the evenings. I brought earplugs and slept fine, but I fall asleep pretty easily. If you’re a light sleeper, you might have trouble. I stayed for a week, and I don’t think you can find anything cheaper in the hotel zone. Very close to the beach, and the restaurant downstairs was good, plus you get 20% off at the restaurant if you’re staying at the hostel. They also provide free breakfast every morning. There are many other restaurants and a grocery store within walking distance. The rooftop is a great place to hang out! If you’re on a budget, this is a great option!

Stayed here two nights in a private room with a friend and my dog, as it seems to be one of the few places that's pet-friendly. Private room was on the front side of the hostel and as such there was some noise from the traffic, as well as the bar nextdoor that plays music through the night. The airconditioning worked fine. Room was a bit small and simple, especially considering the price of 77 USD or 1400 pesos a night. There also wasn't wifi available in the room, though they gave us the option to change to another room with wifi. For the dog they charged an additional cleaning fee of 25 USD or 450 pesos, which they dropped after the dog behaved calmly and hygienically, which was sure appreciated! Staff was very friendly and helpful. Wifi was good and stable inside as well as on the roof terrace. The roof terrace has an open kitchen with some seats and hammocks; ideal to chill despite the noise from traffic and the downstair bar. Breakfast is included and quite simple: eggs with toast and a plain waffle with syrup. There's also coffee. Bathrooms were good. Lots of toilets and showers available and shared. The shower had stable warm water. Location of the hostel is great with the beach two minutes walking away, as well as a nearby supermarket, small shops, clubs etc. All in all a good experience. The hostel was more expensive than I'm used to, but it seemed that most places around here are expensive to Mexican standards. Everything was reliable and enjoyable! Thank you for the nice experience!

Be very careful at this hostel.. I was in the dormitory, I was just by myself not other guest I was the 'only one' whit the card key to get in, but someone stole my money there's camera but the manager couldn't help me to figure out what happened, I let u guys imagine what was really happened since I was the only one in that room... so my exsprience is suggest another place to be safer..

(Translated by Google) Economical, good service and close to the hotel zone and a few steps from Las Palapas and Mercado 28 (Original) Económico, buen servicio y cerca de la zona hotelera y a unos pasos de Las Palapas y mercado 28

(Translated by Google) Excellent service (Original) Excelente servicio

I had a wonderful stay at this hotel. The room was spacious, clean, and well maintained, with comfortable beds and a nice view. The staff was very friendly and attentive, always ready to help with any request. The location was perfect close to restaurants, shops, and attractions making it easy to explore the area.

Having a wonderful time at Selina Cancun Laguna Hotel Zone. The experience team is awesome! Every day they offer free fun thiings today, today was a Marcado in downtown cancun. Last night was full moon yoga! I love that here at the lagoon is tranquil, yet only moments away is the hustle and bustle of the beach and night life of the hotel zone. The best of both worlds.

The location is perfect, the rooms are great. The only improvement could be having curtains on each bed. What really stands out is the service! Everyone was so kind and accommodating! Had an amazing afternoon about breast cancer awareness followed by a yoga session with Annie, Ami, Salvadore and Daian. So much better than veerpont night like in other hostels. Can’t recommend it enough! The staff really outdid themselves. Thank you! ❤️

I used to be such a big fan of Selina, but the new management has made a massive difference. It’s not the same as it used to be. I’m not very picky, but staying here really impacted our stay. Definitely would not stay here again. Good- The front desk staff was incredibly helpful and kind!! The property and pool has plenty of space. The kitchen and lobby are nice as well. The room was very clean and nice to stay in. The location is great as well, very easy to walk to restaurants and the beach! Cons- Out breakfast was included, and the staff was so rude about serving us, they made it very obvious we were an annoyance to them. Also, the breakfast on our last day gave me food poisoning. (See photo, it’s supposed to be chilaquiles). The walls are VERY thin, you can hear everything next to and above you. Also, you can’t keep alcohol in the fridge (you used to be able to) which is typically part of the benefit of staying in a hostel. Also, hard to explain, but the lack of care put into the atmosphere makes it feel a little off.

Great value! Very clean & spacious room. A/C worked great! Staff extremely friendly. Awesome location. Nice pool & lots of amenities- restaurant, cafe, library, kitchen, etc

Stayed a night in the 10 dorm room, not bad for the price. Nice pool and shared area. Marco was very kind and helpful during my stay :)

Best place to stay if you LOVE the beach and the night life! A few minutes walking form Cocobongo disco and form the beautiful Forum Beach! The staff here is always nice and welcoming! Definitely recommend for the adventurer

This hostel is okay for a few nights in comparison to the price but has a few things it definitely has to work on. The personnel was super friendly, the wifi worked great. They had a cute christmas eve meal that was free, amazing! On the other hand: Our room smelled like mold, there was a hole in the mosquito net and we had some pretty heavy rainshowers where it rained inside (luckily only in the bedroom). The walls had some stains on them as well. It was not entirely clean. The beds were okay for us but you have to be lucky. It was quite cold in the room and we weren't given the remote for the air conditioning. There is a nice area for sitting outside next to the pool. Overall recommendation definitely for the great price and if you're going somewhere the day after.

Location is great! Close to ADO, Downtown area, lots of restaurants around, Friendly staff, nice pool, etc.

Very convenient location close to ADO station and food options. I took the ADO bus to the airport. Rooms are clean. AC works fine. TV with Sky. No view from the window.

What was good: - Under 5 minute walk to the ADO bus terminal, 5-10 minutes to Soriana and or an OXXO as well as restaurants. - Air conditioner from 8PM until 8AM. There’s also a fan in the 6 bed dorm. - 24/7 reception with friendly staff. - Secure front door and you can only be let in by reception unlocking it. - Incredibly clean hostel (all common areas, bathrooms, pool and outside areas). - Privacy curtains, power outlet next to bed, reading lamp and large locker in dorm. - Beds are super comfortable and the sheets were clean. - In the common area there are portable fans to use as well as a ceiling fan to keep cool. - Kitchen has the bare essentials (two stove burner, minimal utensils, pots and pans). Areas to improve: - No water filter meaning you need to buy bottles. It’d be great to be able to refill water bottles at the accomodation to reduce plastic use. - There is only one small fridge for all guests to use and when I visited it was quite and there was no room. - No spoons (only a teaspoon) in the kitchen.

+ Super well situated close from ADO bus station and a lot of restaurants, shops and so on around. - The room however...! It seems clean but the bed cover had a hole from cigarette burn. Bed was super hard. The bathroom faucet almost ripped out when opening. A lot of broken stuff in the room... need some maintenance! 2 cockroaches found in the room. 4am when we left from the bus loud music still playing from a bar close. So I would say overall... go there if you have no other choice like us...

First off, staff was always nice and helpful. The hostel looks nice, got a lovely pool you can use to just cool down or have a moment of relaxation. Unfortunately the single rooms look like not much love or effort was invested (opposite to the rest of the hostel), the walls are partially looking broken and you can even see where someone spilled their coffee. Beds can be comfy or terrible, depends on the luck you have with your room - one thing they seem to have in common though: totally not made for tall people, far too short mattresses. What other people also already noted, there is leftovers of strains visible on the bed linen - it's clear they're freshly washed, but still. It's a no-go when you want to create a good feeling. Air condition is loud, so either take earplugs or turn it off at night. Bathrooms - once again, you can be lucky or end up having one where you can barely sit on the toilet because it's so damn close to the shower. I don't know who had the idea, it's terrible. General advice for the future: bring in more color into the rooms, take warm colors, make it look more comfy. Fix the cracks in the wall and paint over it, fill the drilling holes in the bathroom and make sure there is no leftovers of the stains visible on the bedlinen - and it's gonna be a totally different feeling! What you can't change is the noisy neighborhood in the evening - disco like music with heavy bass every night I was here unfortunately. Once again - if you're a light sleeper, bring earplugs.

Very nice hostel. Stayed just one night (Feb 2023), and there were two other people in the six-person dorm room. Beds were good, they give you a clean bed sheet. There is a really nice pool and patio in the back to hang out at. There's also a bit of a common area, and a big kitchen/ dining room. Breakfast was simple but good, and included with the room. It's kind of tucked down a side street around from the bus station in downtown Cancun, which is a good location and easy enough to walk to shops, restaurants or a mall. Staff were always available at the front desk, and very friendly.

Excellent Stay – Highly Recommended! I had a wonderful experience at this hotel! The location is perfect — close to everything we needed and ideal for exploring the area. The staff was incredibly kind and helpful throughout our stay, always making us feel welcome. Everything was beautiful, clean, and well-organized, creating a very comfortable atmosphere. Our vacation was truly enjoyable thanks to this amazing place. I would definitely stay here again and recommend it to anyone looking for a great stay!

A nice hostel with a good location, clean rooms, nice staff and a friendly atmosphere. I would definitely recommend staying here. + near to the ADO bus terminal (short walking distance) + clean rooms + nice staff + curtains at the beds for privacy + big lockers under the beds + pretty rooftop Some minor things for improvement: - the curtains on the upper beds only cover half of the bed - there are no small lights at the beds

This hostel is immaculate, the staff is very friendly, and it has all of the amenities you need in a convenient location. It's right across from the ADO station and next door to the Soriana, for groceries, and some clothing items. The colectivo stop is also across the street. The pool is chilly but refreshing, and lawn chairs are available to use. Theree is a great workout area on the roof, with hammocks for relaxing and there is fresh water in the lobby. I highly recommend ✨️✨️

Chose this hostel due to the great location, being opposite the ADO bus station for Cancun central, as well as great restaurants and a big supermarket next door. The hostel itself is very clean and pleasant but not much of a social vibe or atmosphere. The highlight of the hostel is the rooftop.

Wonderful place where I was met with smiles, openness and a lot of good mood. The room was big and the bed super comfortable. It was a great stay and the staff is extremely kind and fun!

The girl at the night shift was super friendly, a great person! Thanks a lot for her dedication and friendliness 😊 Everything else: dissapointing. Old broken furniture, HUGE DEPOSIT! And questioning if the dirt on towels, which was already there, was from me. Horrible. Never again! Be aware of this deposit and games of trying to make additional money. Horrible kitchen too. Loud, no window blinds, just horrible. Just the friendly girl, for her I would give 10 Stars! ❤️

Bed bugs on the bed. When told to move to another bed in the room there were also bed bugs. Staff were very unhelpful and rude the next day when they wouldn’t give us a refund and accused us of lying about there behind bugs on both beds. We had to walk around Cancun at 4am to find another place to stay which felt very unsafe. Wouldn’t recommend at all.

I'm glad I stumbled upon this place. (I literally stumbled upon this place.) I had a 3 hr bus ride from Tulum while I enjoyed a bottle of wine. When I arrived at the nearby Walmart, I looked up appropriate accommodations in the area. this place came up but the hostleworld site said it was all sold out. I decided to rock up as a walk in and they ushered me in with so much grace and joy. glad i'm here.

Very calm atmosphere, clear policies, lockers, comfortable bunk (although small space for lower bunk, and I'm 160cm). I was the only female in the dorm but felt very safe.

Perfect for a couple of nights, aircon very relaxing. Really friendly

Perfect location, close to the bus station and transport to the beaches. The staff are all really friendly and the place is very calm and peaceful, we enjoyed our stay!

Old property and poorly maintained. Very friendly staff. Mostly old people difficult to find younger crowd.

Loveliest staff and a chill environment. Air-conditioned rooms and facilities were great!

This place is the worth negative , Stalking vibes, ungrounded , unprofessional behavior. The first was also pretending to not speak English or try to not be able to use translation ai. She over charge us , been rude, un accommodating . We needed and order two beds queen size for 10$, they charge us 35$ for with a large twin side bed. My son is 6”5 it’s impossible to sleep in a share large twin bed . No tv , AC only from 8 pm to 10am.we stay for 2 hours, jet lag, exhausted and Need a rest . It’s was unpractical, have two share bathroom. We had to wait she said for the order lady .( the next door same floor roomare) I woke up after a shower and nap. It’s was really windy, the door slammed, both of the lady came to lecture us about it like it was a library. Also the breakfast advertise was actually fruits. The lady we was waiting for to sort out the financial etc.. issues was actually in the bedroom next door. I finally realized the weirdness and of the staff I ask to be reembourse and get let us live. They finally did , but was been rude, at the door , stalking us and not letting us organize our departure. They act like they own the place , we was bothering them, talking in Spanish and laughing: weirdest experience ever. We finally left and enjoy a new restaurant, and had a great time. It’s really not for tourists, fun area, you can find much better and cheaper.. the people there does not want to be bother buy your business.

I would recommend this place to anyone who wants to avoid the resort area. It's cheap, clean, and has friendly staff. I stayed in the private room, but I got a glimpse in the dorms and they looked great. Common are is on the patio. 5 mins walk to the bus stop to go to the beach area. If I ever come to Cancun again I'm coming here

Wonderful ambience, felt safe, kind people working here. Great budget accommodation if you aren't too picky and want a roof over your head with all basic important things provided.

Ok for one night, unfriendly staff but good location

If I visit Cancun again, I’m gonna stay at this hostel. Gracias!

(Translated by Google) Very well maintained and clean island unlike others, the kitchen and terrace for eating are comfortable. Courtesy and kindness. I didn't like the offers, the bottom sheet was small broken in one corner, it was coming off and underneath there is a mattress closed in plastic, I practically woke up in plastic. And in the bathroom, mixed man/woman, only one shower and one toilet, the hot water didn't work, but everything was very clean. The idea of ​​lockers in the bathroom is nice so you don't disturb those who are sleeping. I recommend it for anyone who wants to experience the center, it's a pleasant place overall. Marco Cavallini (Original) Istello molto ben tenuto e pulito a differenza di altri, la cucina e la terrazza per mangiare sono confortevoli. Cortesia e gentilezza. Non mi sono piaciute le offerte, il lenzuolo di sotto era piccolo rotto in un angolo, si staccava e sotto c'è un materasso chiuso nella plastica, praticamente mi sono svegliato nella plastica. Ed in bagno, misto uomo/donna, una sola doccia e un solo wc, non funzionava l acqua calda, cmq era tutto pulitissimo. Bella l idea degli armadietti nel bagno così non si disturba chi sta dormendo. Lo consiglio per chi vuol vivere il centro, è un posto nel complesso piacevole. Marco Cavallini

(Translated by Google) The place is nice and pleasant. The people who serve are friendly. They have good Wifi. The terrace that is in the kitchen is very good, they have two hammocks. In general I liked the place without any complaints. It has a pool but it happened to be under maintenance so I couldn't use it. It has a kitchen if you want to prepare something for yourself. There is no breakfast included. (Original) El lugar es bonito y agradable. Las personas que atienden son amables. Tienen buen Wifi. La terraza que está en la cocina está muy bien tienen dos amacas. En general me gustó el lugar sin ninguna queja. Tiene alberca pero me tocó que estaba en mantenimiento así que no la pude usar. Tiene cocina para si gustan prepararte algo. No hay desayuno incluído.

(Translated by Google) It's okay. The rooms are comfortable and clean, there is a lady who cleans every day. The common area is not so nice but to stay for a day or two it is not bad. It's very quiet (Original) Esta okey. Las habitaciones son cómodas y limpias, hay una señora que hace limpieza todos los días. El área común no es tan linda pero para quedarse uno o dos días no está mal. Es bien tranquilo

(Translated by Google) I love the atmosphere of this place! (Original) ¡Me encanta el ambiente de este lugar!

it was fine.. already felt a bit dated in parts. would have been four stars but had to change pods and lockers after we had unpacked as door was broken. great value never the less and would use again for a super early flight

Honestly it’s perfect if you want a day break (like if you’re checked out of your hotel and have a late night flight) or you want to have a hostel like experience as you travel here in Cancun You get free lockers and towels and theres soap and shampoo in the showers Staff is friendly, pods are nice and comfy. Good for the price tbh

Good mid-way point between the airport and the beach/ hotel zone. Good price, BUT there was a surprise 500 Peso "card deposit" which you get back when you check out (Cash only!) as well as a 80 Peso cleaning fee (non-refundable.) Not mentioned on the web site or Expedia. Locker rooms are shared by both sexes. The pods are absolutely freezing at night, even with the air vents closed. There are no sheets on the bed, but available at the front desk is a blanket which will disintegrate and leave fuzz all over your clothes. The day staff seemed annoyed and unhelpful but the late night staff was very cool. Free coffee and tea! There's a Walmart express that's walkable but they don't allow food in the room/pod. Not bad if you want to save money or want a unique experience that feels like you're in space or Star Wars. But not the Ritz-Carlton. Also the door makes a beeping sound and rumbles every time you go in or out, which isn't great if you're trying to sleep and not one for those who hit the bars until 2 am.

This place ended up being a bit different than what i expected. I had a night to kill and always wanted to try a capsule so I gave it a try even though there were regular hotels within a similar price range. As my first capsule experience, I thought id be coming to a sophisticated high end tech solution but thats was not really the case. The capsule is nice. Has several lightning options, power socket, usb charger and even a flat screen tv. But other than the capsule, (and even these things which I will detail in a moment), things were so so. The storage facility for your stuff is a big locker. Its gets the job done but it isnt easy to.manage your stuff in it so the storage area has shared tables where guests do this. The bathroom was ok minus. Not as clean as I would exlect in a hotel. Showers are shared yet offer great privacy however they are not very well maintained. Men and women have separate bathrooms and showers. The capsule has control over air floe but can control the temparature. That is up to the temparature of the room it is in. I eas fine with it but imagine this can be lroblematic for some. My biggest concern aboht this place is that i didnt feel they clean capsules properly vetween guests. Reasons: - I had several strands of long hair (mine is short) on the bed. - The bed sheets have stains - after spending some time in the capsule my hands became a bit sticky. The staff is very friendly but can take some time handling checkin if there are several guests. Breakfast is very basic and consists of 2 eggs and 3 waffles with bananas. Its not fancy but it was fine. Tips: Be sure to check that your capsule is working properly before moving stuff in and out of it. Getting stuff from thr locker and moving it to the capsule is cumbersome. The locker and capsule require keys, the capsule might be on top of another, with ladder access and you need your hands to carry your things. My capsule had a very noisy fan which ultimately caused me to switch capsules at 1am and that was a bit of a hassle. You dont get a blanket if you dont ask for one and they dont have covers. I dont trust they are cleaned since that also had some hair so I would request another sheet to use as a cover. Bottom line, im glad i had the experience. This is not a "wow this is amazing ill be back for sure". This is a "it is a good solution when traveling on a budget". I would do it again but only if I didnt have alternatives within the same lrice range. Location is relative, depends what you need. Super close to the airport but not close to down town or the night life hotel strip.

This place is really cool and nice! Mauricio was very helpful when I requested to change pods. The staff are friendly and the cheesecake is good too

The rooms are vibey as hell but the TV only has 10 channels and the hangout area is scarce for a hostel. There's a Krispy cream downstairs though ‼️

My experience at Hotel Yellow Capsule was outstanding and offers exceptional value, easily deserving a 5 out of 5. The location is ideal, with Walmart and other conveniences just a short distance away. The facilities are top-notch, and the cleanliness is impeccable. The staff were incredibly friendly, with special thanks to Sebastian and Mauricio for their remarkable service. Sebastian's English is excellent, making conversations easy for tourists who don't speak Spanish. As a vegetarian who doesn't eat eggs, I found the breakfast options quite limited, and I believe there should be at least one dedicated vegetarian dish. Despite this, I highly recommend the hotel for its fantastic service, prime location, and overall quality.

The rooms are fine, but I really can’t recommend booking this place. I had a pre existing booking, but no staff were present when i arrived, with no one answering the phone, leaving me on the street waiting for nearly 2 hours, whilst it was getting dark. I have no idea how you can run a hostel/hotel whilst leaving it entirely unstaffed when expecting guests.

The rooms and the bathrooms are very clean! We took a private room for 2 and we had 2 towels and 2 soaps. Having AC makes such a difference!! The staff is super friendly (thank you Lucia and Geraldo who gave us great recommendations to eat). We take off a star because of the pressure and the comfort of the shower and also, because sometimes the electricity cuts off (about an hour) but nothing dramatic. The breakfast is small but enough to start the day! We recommend this place for backpackers!

avoid at all cost, Bedbugs and disgusting room. I had to leave straight away. They told me they would refund me two months ago, still nothing

It's close to the ADO terminal and El Centro, the staff/volunteers were pleasant but not overly hospitable. No hot water in our shower and leaking sink drain made for a wet floor. Poor maintenance all around. Old saggy and stained mattress. The AC worked very well and so did the TV. Fruit, toast and good coffee for an included breakfast. The neighborhood is quiet but dirty with lots of graffiti. Not a great value for the money.

I spent 2.5 weeks here and I enjoyed it. The included breakfast consists of toast, fruit and coffee or tea. The rooms are pretty clean and so are the shared bathrooms. Unfortunately only one of the 3 has a window but they’re still good. The staff was super nice and helpful. Since it’s located downtown there are many shops and restaurants in short distance and the bus stop to the hotel zone/beaches is also only a 15min walk away. The ADO center is not too far either but I wouldn’t recommend walking there if you have a lot of luggage or suitcase with you.

Upon our arrival the hostel was being painted and it felt like we were interrupting in someone’s home. Room was okay, had ac. Maybe the beds could have an update. As a non Spanish speaker we felt a little like outsiders. Location is a little far out and breakfast is mediocre (toast and watermelon), filter coffee was good.

After my wallet was stolen and I missed my connecting flight I was stuck in Cancun without any cash. My girlfriend transferred cash to a bank so I could pick it up there. Unfortunately it was Friday night when I arrived and all the banks where already closing or already did their maximum number of cash take outs for the day. It was extra hard because I already took a taxi and was planning to pay them with the money I was going to receive. After trying 3 different banks without luck I called the hostel if they could maybe help. They told me to come over and would see how to handle the situation. When I arrived they paid the taxi for me and gave me a bed. The day after it worked out with the bank so I paid them back. The staff is super friendly and did really good with my dog how's travelling with me. There is a good kitchen, the cleaning lady is doing a great job all day around and the location is great! Unlike what you read in a lot of comments the beds are good and there is no bedbugs! Recommend it to everyone how doesn't want to stay in the busy hotel zone or travelling with her/his dog.

We had a bit of a bad experience with the hotel. Hot water was not working in our room + and there was a water problem in the toilet. Once complained several times, 2 technicians came and spent around 30 minutes inside our room to fix it. Then the water stopped working again on the same day night. The staff is not very friendly or rude. Feels like they need more training on customer service and good hospitality to get the level of Jetwing hospitality. The food was good. The room was facilitated and clean. The surroundings are also good and a beautiful hotel.

Good location. The girls really do want to make your stay enjoyable and easy. Room is ok. Clean bed, bath, AC was in working order. Didn't get a chance to try breakfast. Their assistance was the cherry on top. Will stay there again if you need a cheap and clean place to stay, stat here.

It's a cozy hostel if you're just staying in Cancun for a couple of nights before moving somewhere else. They have options for daily tours, it's quiet, The kitchen is fully equipped for you to cook your own meals. If you're an early riser they will not provide breakfast since they prepare it until 9am. Their rofftop deck is pretty cool to watch the sunset. There is not much to do around but it's easier to get a cab or bus downtown.

Ok Hotel, good terasse on the roof. Many problems concerning it tho. First of all it is marketed like the best hotel for backpackers, so we had some high attempts. This, plus the fact that the pictures on the website made it look way nicer, we were disapointed when we arrived at the location. First of all, the front desk team try to helo you but they dont seem to be fully trained and theres a lot of your question they cant answer or seem to not want to answer. There was also one guy at front desk that was very insistent about booking an activity but also very not pleasant to talk to. He was rude and even told some people to get stop cooking meat in the kitchen because hes vegan and he doesnt like it. He is very unwelcoming and made me want to spend the less time possible in the front desk area when he was there. The kitchen is also very small and in the front desk area and they also charge for water, which was something that never happened to me in all the hostels that i went to before during this one month of travel. They also have a very bad exchange rate so if u pay with pesos, its gonna be more expensive than the price you expected. This should be said on your website or on the bookings to advise travelers that are on a tight budget so they can plan it in advance. Also tried to email them about my complaints and the weird exchange rate and they never answered my email. It wasn't bad but really wasn't great.

Amazing location with local beach and great restaurants. Right next to ferry for tours, taxis, and bus stop to get around town. Super nice rooms, nice staff, with included breakfast in the morning! I keep coming back! I love it.

Everything you could hope and wish from a hostel and more! Comfortable room, authentic, welcoming & friendly atsmosphere, very helpful and caring staff (their breakfast nicely set on the patio is the perfect way to start your day...Master Chef Jacob you got it :) !) great location if you want a day to day Cancun life immersion but close enough from the touristic point of interests of the city that you can have both depending on the mood of the day. One of the most quiet and beautiful beach spot at 2mns walking distance. Hanging out on the rooftop , wether it be to witness one of the most beautiful sunrise you ll ever witness, or to relax after your busy day, is a mega bonus and just adds up to the magic of your time there! A must stay !!! Thank you again to you all guys, see you soon xoxo Kelly

I was invited to a small dinner by a friend and the Italian guy working there was escalating an argument with me because I wasn't polite enough for him which didn't make sense. He wasn't understanding at all and made my friend cry and didn't have any compassion. He just kept pointing the finger at us. I feel really bad for the people that have to be around someone so insensitive.

I had an amazing experience at Nomads Hostel, which is why I’m giving it a 5-star rating! The location is fantastic, conveniently close to everything you need, including shops, restaurants, and the beach. The staff is incredibly friendly and welcoming, always ready to help with a smile. It’s a great place to meet new people and socialize, with a lively atmosphere that makes you feel right at home. The hostel is equipped with all the amenities you could ask for, ensuring a comfortable stay. I highly recommend this hostel to anyone looking for a fun and friendly place to stay. I absolutely loved my time here!

I stayed here and really enjoyed the stay and besides the pool being super small being the only issue for me on my original stay. I left a bag went away for a few days was only expecting to be away for 1-2days which ended up being a few more than that I got back and found my lock cut my bag with my money and possessions in a trash bag in another room They tried to charge me for storage and just shrugged off the damage to my things which I would have had no issue paying to store my bag and hindsight I should probably have let them know about the extra days my fault but to my horror there was money missing they told me to prove it like I took photos or something of it before I left I cancelled my stay for that night and went elsewhere I was looking forward to posting a positive review about this place yet here we are dealing with theft and management who don’t care I leave the following day so I’m in the position where I spend my last day dealing with police or eat the $200aud loss and enjoy my last day in Cancun Update the footage that they supposedly have they can’t provide regarding the minutes around opening it showing me when they moved the bag and footage related to that her several minutes leading up to this is all non existent apparently …..convenient that there’s now no doubt it is now an internal theft from staff

The tour host Carlos is the best! I truly enjoyed my stay here, I definitely recommend trying all the non-party activities like the bike tour, taco tour, street art walking tour etc. The rooftop bar is fun and I like how it’s open to the public so you get lots of locals visiting for events like Salsa / Bachata dancing night etc. Beds were clean and comfortable enough. Kitchen storage area was really full though.

Deducting 1 star only for the treatment by the front staff during check-in. While I was denied check-in till 3 (which is fair, it's the apt check-in time mentioned by them). They were freely allowing early check-ins to a lot many other guests from different nationalities. Rest all was fine, one of the staff member (dont know name) helped me with booking tours & activities which were super fun

I had an amazing stay at Nomads! From the moment I arrived, it was clear that this place has everything you could possibly need for a great experience. The location is perfect—centrally located, making it easy to explore the area. The social atmosphere is unbeatable, with a constant buzz of activities that make it so easy to meet people. There’s always something going on, whether it’s a themed event, a group excursion, or just a casual hangout at the bar, which serves fantastic drinks. The pool area is another highlight—it’s a great spot to relax and unwind after a busy day of exploring or working. And speaking of work, the coworking space is well-equipped and ideal for staying productive, with plenty of space and a quiet, focused environment. For some downtime, the hotel has a cinema where you can catch a movie, which is such a unique and fun touch. There are plenty of showers available, so you never have to wait long, and the facilities are all clean and well-maintained. Overall, this hotel offers an incredible mix of relaxation, productivity, and social opportunities. Whether you’re here to work, relax, or meet new people, it’s the perfect place to stay. Highly recommend!

I had a really great stay with Nomads in Cancun. The hostel itself was super clean and the staff is super friendly and helpful. There is a lot of great activities and good common areas to hang and meet other people. The hostel has a nice rooftop with a great bar and super good food, where evening activities also are held. On top of this the hostel has a perfect location in downtown Cancun in the authentic part of the city with super great restaurants, shops and more. All in all I had a really good experience at Nomads

I liked so much the Nomads Party. The receiptionist are all very friendly and atentious, explained every question I got. The baths are cleaned regulary. There was some activities promoted by the house, and also I could join to the other Nomads hostel to enjoy the party at rooftop. The location was good, many places to visit in Downtown, as the local markets and the Parque de la Palapas. I didn't use the kitchen, but there were some equipments to use. Special thanks to Ray, he was very polite and commited to keep the bath and rooms clean.

Very good service 24-hour reception and check-in available. Very good service & friendly staff. Clean. pool area and private parking space. We had a double room on the Streetside. Which was noisy when you open window. The bathroom was a bit older but warm water was available. Breakfast was good with a lot of fruits and local dishes including Pancakes.

First time I was here I liked the Staff, breakfast and room. My 3rd February here for all the same reasons. I appreciate the free service to/ from Mandela Beach. I highly recommend the Adhara Express. Relaxed and friendly atmosphere.

Decent hotel for the money. But the front desk staff is not helpful. My mobile phone almost ran out of battery and I was unable to get an uber back to this hotel. When I called for help sending a cab, they just said we cannot do anything until you come physically at the front desk.

Nice little restaurant for brief visits, very secure, cheap and breakfast is just ok, good price for what you get

Centrally located near ADO centro. Walking distance to Mercado 28 and not too far from Wal Mart. Breakfast was amazing. Rooms could be furnished better, but bathroom had hot running water and was clean. It would be nicer if they could label the breakfast items and to serve drinking water at breakfast time. Luggage storage is handy. Staff was polite and helpful. Highly recommend this hotel.

Good value, only issue is pillow is too soft and small that caused neck pain, and no fridge/kettle

Central to downtown Cancun. This is a nice hotel that comes with a buffet breakfast that has an incredible assortment to choose from. The staff are pleasant and the rooms are clean and bright! The pool was beautiful, but too chilly for me.

Such potential for this hotel. We definitely didn't get the room we booked, and trying to talk to the front desk wasn't very fun with my poor Spanish and her poor English lol. But a kick ass location for sure. We reserved a room with a kitchenette, and a balcony and we didn't get that, not even a mini fridge. No real restaurant in the hotel or bar either, they have room for it that's for sure. Pool area was pretty small , only 2 loungers, rest chairs no tables. Definitely a cool hotel just not living up to its possible potential.

We stayed here 5 years ago but this is one of our favorite hotel!!! Located next to the local plaza where you can find the best cheap local foods!!! Hotel staff was so nice and room was fantastic. We want to go back there again ❤️

Mildew smell.. no internet.. no hot water. Low low flow shower that drips out so slow. Bathroom so small difficult to close door without hitting yourself. Air conditioner is preset only to cool down to 76 no lower. Breakfast is embarrassing to be called that. My door lock jiggle around about to break.. all this for 1140 pesos or 57 us dollar s

This hotel doesn't offer any of the amenities you would expect from a 3-star or even a 2.5-star hotel in the US, like Best Western, Ramada, or Holiday Inn. The bathroom sink was tiny (for no particular reason, considering the room size) and had no counter space, the sink itself was super shaky and felt like if you lean your arms on it in any way, it would just rip off the wall. The water from the shower cabin leaked on the floor. There was no blow dryer, iron, fridge, or coffee maker. In fact there wasn't even a "do not disturb" sign for the door. Also when I checked in there was only a hand towel in the bathroom, and I had to physically go to the front desk to ask for bath towels - I don't remember now if there was a phone in the room that could call front desk, but the receptionist didn't speak English anyway. We communicated through Google Translate on our cell phones. The bed was only full size, which was okay for me staying alone, but definitely would have been too narrow for two people. There is no seating space in the room other than a single chair (again, imagine if it was two people staying there). There is nowhere to unpack your clothes, no dresser of any kind. The room looked very bare in terms of furnishings in general. You should know (which I didn't) that breakfast is not included. The only thing that was provided for free was sliced bread (without anything to put on it - that cost extra), coffee without milk or cream (that also cost extra), and sliced watermelon with papaya. It would have really helped me if the hotel actually had refrigerators in the rooms so that I could buy my own food the night before, but the way it was, I had to go to the Oxxo nearby. Floor-level shower that flooded the bathroom reminded me of a hotel I stayed at in London as a student, but then that property was only rated 1.5 stars. And you know something? Even at that hotel continental breakfast was included in the price of the room, and it was better than whatever they served here. Also all the booking sites mention that this hotel has laundry facilities, which it doesn't. There is a public laundromat around the corner, but it's just such a dirty and scary-looking place, you wouldn't want to go in there. The location is pretty central, but it isn't great. The hotel is located right next to a square with a park where people hang out nightly, with music playing loudly. I am a sound sleeper so it didn't bother me too much, but the music did sometimes last past midnight. I also felt that there was nothing there to see, even though it was right downtown. I suppose all in all it's an authentic experience though. I also see from the reviews of various hotels in Cancun that people complain a lot about hot water in the shower not being hot and cold water not being cold. I am afraid that's just how the water is in Cancun, so it's not strictly speaking the hotel's fault. I actually once took an entire shower with cold water because it was just lukewarm. Btw I've never once seen any of the guests use the pool, and I was there in August. I personally couldn't, because I was there for a medical procedure, so I can't say anything specific about the pool. There were some positives though: - the bed and the pillows (only two pillows provided btw) were comfortable - the A/C worked very well (it took me a minute to figure out how to direct it away from the bed, but it can be done) - the hotel is very clean - I always felt safe - The wi-fi worked very well - They have a Roku attached to all the TV's in the rooms, so I was able to log in to my own streaming apps - There is a spacious safe deposit box in the room. After Cancun International Suites I stayed a few nights at the Fairfield Inn & Suites by Marriott Cancun Downtown because I had to extend my trip, and that hotel *did* have real hot water because I am guessing the building was built to American standards. It also had all the other amenities we are used to in the US. But then the prices per night at that hotel are American, too, so whichever option you pick, it's a trade-off.

Thank you to this hotel and the staff for an excellent stay. It's very clean. The staff are incredibly friendly, especially the cleaning staff. The location is in the heart of Cancun. We saw so much of the city by foot because of staying at this location. We were also able to park our car safely outside the hotel. This a very good budget option away from the Hotel Zone. Thank you, again. Just one request for the staff for what could be better: the smell in the room from water pipes could be improved.

If you're looking to be close to some lovely local spots and far away from the hotel zone, this is your spot! We were just a step away from the lively Parque de las Palapas, and not too far from the ADO station (Centro), two OXXOs, local markets, and other great places to eat. It is a family-friendly area and we felt incredibly safe and at ease. The hotel was clean and maintained regularly. We also received two complimentary bottles of water every day (and could've asked for more if needed). There is an elevator, although on the smaller end, which we really appreciated after a long day of lugging our luggage. One thing we wish we could've had access to is in-house laundry, but there is a laundromat down the street. It would also be cool if the pool could be open a bit into the night. It would look so beautiful with some string lights. We found ourselves usually missing pool hours because we were often on day tours. All the staff were so kind and helpful. Even with our language barrier and lack of Spanish knowledge, we got by comfortably due to a lot of the staff knowing English, and signage also including English. Although there was a language barrier between us and the hotel keeper we saw the most, she was so sweet and patient with us, and we only wish we could've spoken with her in Spanish more! The hotel restaurant is also a great spot! Absolutely delicious food and great service!! Definitely try the huevos motuleños if you can eat eggs. We found ourselves craving the dish again and feeling disappointed that no other places could measure up to the way this hotel restaurant makes it! It was such a pleasure and an honour to stay at Cancun International Suites and we cannot wait to be back again in the future!

Rooms were modern and clean - Looks like a new build. Location was pretty central in downtown Cancun. The main detraction was the consistently bad service by multiple staff, at the front desk and the restaurant. Grumpy and unhelpful. We had much better service at the 4 other Yucatan hotels we stayed at which were all half to a third of the price

Very bad place. We stayed there when we were starting out our cycle touring family adventure. We were given a small room with no window, broken ventilator and as a bonus a few big cockroaches. Very humid and hot. It was really terrific beginning of our trip. We don't recommend this place.

It was very pleasant and had everything I needed. It was only 4 blocks to Cancun main bus depot, However, it was a very long 4 blocks, so if you plan to catch a bus or flight the next day, I recommend you allow yourself more time than you would expect for 4 blocks.

It's not a bad room, great beds but no AC just late at night and doesn't work great, you sharing everything else, but it has a few table in dining room and outside with plugs, it's a family setting that rent rooms to locals and nomads, and tourists, I would not have feel at ease linger than a few days with the gate all luck up always have to open and close , the vibe was not top, the WiFi work with little lagging at times, the shower and bathroom was fine. The area is okay, lots of restaurants and just a OXO next door otherwise you'll have to drive or walk further for anything else.

the worst hostel we stayed in so far. over the phone the person gave us a price of 10$, we asked if it was total or per person and he replied it was total. when we arrived we were told it was the price per person. the room smelled like fish and was creepy. the staff on the evening we arrived was rude and uninviting. the staff in the morning was nice. it is one of the cheaper option in Cancun but I would not recommend it.

DISGUSTING! I’m giving one star only because I can’t rate it 0! The bed sheets were stained in blood (hadn’t been changed more likely, as it was a dark red stain) and the room was smelly. The toilet was filthy, like it hadn’t been cleaned in ages: full of hair on the floor, green/brown gooey stains on shower walls. Also, we failed to take a shower because the water pressure was so low that you couldn’t even get wet. Moreover it had some visible electric wires in the shower which was super scary. We barely slept the night, and we left at 6am in the morning. I don’t expect any luxury for the price, but at least the bare minimum human conditions. This is such a shame, because the hostel has good potential and the location is strategic. I think something went wrong with maintenance recently as the reality does not reflect the probably old pictures that you can find online.

Great little spot. Super casual. No frills at all, but the host is super nice and you can't beat the price!

This place is cheap for a reason, you get what you pay for and I don't know recommend saying here at all or you'll regret it

My dormitorio room wasn't ever cleaned in the 4 nights I stayed there. The toilet and shower was disgusting 🤢. I asked for the toilet paper bin to be changed and they begrudgingly emptied it. One of the staff, who was hungover, stayed in our room. Overflowing garbage bins around property weren't changed frequently. An empty tequila bottle was in our room for 3 days. WARNING. Avoid hostel at all costs.

Nice place, comfortable bed with own fan. WiFi not so good, hot water. Only hostel I've been to where there's nowhere to cook though.

Terrible Experience with Rude Management - Avoid at All Costs! I recently checked into Xtabentun Hostal in Mexico, and it was the worst hostel experience I've ever had. After spending the day at the beach, I returned to the hostel to put my luggage in my room. I hadn't even stayed the night, used the bed, or anything of the sort. I was just hanging out in the lobby/restaurant area when the hostel manager approached me in the most rude and condescending manner possible. He had the audacity to tell me to take a shower before getting into bed because, according to him, I "stink." First of all, this was early in the evening, and no one was even asleep yet. Secondly, the room I was going to be staying in already smelled bad because there’s no A/C, and the combined body odor from other guests due to the heat was overwhelming. It was clear the room’s odor was a result of poor ventilation, not me. What’s worse is that I hadn’t even been close enough to this guy for him to have any idea if I smelled or not. I didn’t even know his name! He spoke to me as if I were a child, not a paying customer. This kind of treatment is absolutely unacceptable in any country or culture. To top it all off, the room conditions were awful. The lack of air conditioning made the place unbearable, and the smell was atrocious. This hostel clearly has no respect for its guests, and the manager’s behavior only made an already uncomfortable stay even worse. Save yourself the trouble and avoid Xtabentun Hostal at all costs. There are plenty of other places in Mexico where you'll be treated with the respect you deserve as a guest. This place is not one of them.

I did long stay in here,I saw cockroaches three times in bath rooms😬 Cleaning is not enough,you can find many hair around a bed. Cancun’s daytime temperature is very high,but they stop A/C after 8a.m. Security is loose,someone can enter this hostel easily. While I am here,the theft happened twice. Overall I don't recommend staying here at all.

Great location just one block away from ado bus station specially if you land in any terminal from the airport Only catch the bus ride $185 to get to Cancun downtown Outside the hostal there are tons of options to eat local food and have fun There is a pool where you can swim and relax I really had a good time and I got what I paid for,a bed in a shared room with 10 people and A/C. It was enough for me Mattresses are good !!!! The communication was All good through WhatsApp and at the hostal They explained me everything If you are a picky traveler this might not be your hostal I truly loved the neighborhood there is always fun and entertainment!!! I will return in the future for sure

The welcome was very good! The staff were helpful. We were two women in a mixed dormitory of eight people and didn't feel very comfortable with some of our roommates. The room was small, there wasn't enough room to move around and the beds were too close together. It was also very hot and although we each had a fan, it wasn't enough. There was a shower and toilet in the room. The pool was really nice and spacious to relax in. The hostel is well located but a little far from the beaches.

If you have to read a review, read mine. We went there after our horrible experience at an airbnb and the staff was so nice. We stayed there for a while and became friendly with all the staff. The room are nice and clean, the staff is super accommodating, always friendly and welcoming. The pool is also nice and clean. Sometimes guests can be disruptive but you can always go to the staff for help and understanding. There’s a big parking where you can park your car, it’s next to a convenience store, restaurants arent far, there’s also a supermarket nearby. The park next to the hostal is full of life at night, people dancing and everything. Theres a lot of cute kiosks nearby where you can buy jewelry and such. We walked around at night by ourselves (three women) and it was fine. If you’re there, also check out the coffee shop “coffee time” right across the parking. Again, great experience at this hostal. If i had to go back to cancun, i’d go there again.

Just got back from a stay at this hostel in Cancun city centre and honestly, it was a great find. The location is super convenient, close to public transportation and lots of places nearby to have local food and drinks. The staff were really friendly and helpful, always up for a chat or to give tips on what to do around. The place itself was clean, cozy, and had a nice vibe overall. Perfect for travelers looking for a chill spot to crash. Would definitely stay again!

Overall we really liked this hotel : the staff was very friendly and helpful and the common areas are super pleasant. We were allowed to spend all afternoon at the pool after checking out while waiting for our 9pm flight. Some aspects of the room were a little less pleasant though : the taps, faucets and the bathroom door handle were rusty and I got stuck in the bathroom.

The good: yummy breakfast (4 options), really boho hip rooms, lots of space and light in the room we purchased, great hot water and pressure! Great location with lots of delicious options for food nearby, close to everything . The loungers by the pool are nice, and have umbrellas, the pool is nice to hang out by during the day. We booked on booking.com and the price was cheaper and included breakfast. Stayed here in June/July 2025. Not so good: The bed was really hard, I ended up asking for a couple pillow toppers and got creative. Might be fine for someone who likes firm. Also, One of the main reasons we booked is that there was a communal kitchen. Since we were staying for >2 weeks, it was important to have access to a kitchen to cook. A few days into our stay, they locked the kitchen, and one of the ladies at the service desk kept told us it was never for guests. Which is not true, we checked with the other guy at the front desk and he agreed with us (and the booking description/reservation) that the kitchen is communal. We had been in the kitchen prior and there are plenty of signs for guests, I don’t know why she was trying to gaslight us 😅. Luckily gentlemen, at the front desk talked to the other woman and we were able to borrow a key for the kitchen for the rest of our stay (thank you!). We are in Cancún often, we will only book again if the kitchen stays communal as promised in the booking description. We always left it cleaner than we found it! Overall wonderful place with good memories! Even with the whole kitchen thing. Thank you for a great stay!

I actually booked a SINGLE ROOM for 3 nights which was very important to me. The booking confirmation I received just included the date & the nights. There was nothing in it confirming what kind of room I booked & how much I have to pay. So it just made me trust the hostel getting the booking right. Arriving at the check in the guy told me I booked a room in a 6 bed female dorm, which wasn’t the case. So I ended up having only 2 nights in a single room then changing rooms (on a day that was already planned & fully packed), discussing at the reception that I booked a single room & in the end also getting blamed by the manager that the booking must be my fault. This made my whole stay stressful, not a nice experience & put me in a position were I felt shit. If the confirmation email would have said I booked a 6 bed female dorm I would have corrected it right away. But because it didn’t say anything I trusted them which was obviously a big mistake. This is really bad customer service. Double & triple check your booking confirmation. This seems like a bis scam not sending out any details about the room & the price and then even blame the guest that it must be their fault.

It wasn't worth the price ... it's expansive (even more than I thought because the exchange rate they use isn't the right one and of course not to our advantage) and the room smelled very strongly of damp ... I would not recommend this hotel

Nice hotel with good food i stayed 4 days everything was good you must stay there if you're visiting Cancun.

My experience in Enigmatic Hotel Experience was amazing! Unfortunately I had a short stay but I wish I would’ve stayed longer. I’m amazed at how many amenities & services the hotel offers. Pool, spa, coffee work space, common kitchen, restaurant. Everything you could possibly ask for. And their staff is as great, specially Leonel was very helpful and nice to me. The space was beautiful and clean too. If i could give 10/5 stars i would !!

We stayed at Hotel Capsulas Cancun (Green Caps) for 4-5 days while visiting from Houston, Texas—and it was amazing! The bathrooms were super clean, and each guest gets a personal locker in the room, which made us feel safe and organized. The capsule-style beds were really cool—clean, comfortable, and felt like we were sleeping in space! The whole place has a modern, futuristic vibe. The price was very reasonable, and the service was great. The staff were friendly and helpful throughout our stay. I definitely recommend this place to anyone visiting Cancun. I’ll for sure be coming back to stay here again

Very clean and well-maintained; attentive staff. I don't if I would have the same thoughts about this place if it was high season with a lot of occupants, but for a couple of nights stay during the week in low season, my wife and I both enjoyed it thoroughly.

The staff was incredibly friendly. We lost our room card, and they didn’t charge us for anything.

A very friendly staff at the reception, very helpful, other than the first night cut of electrical system ( obviously not the hotel fault was an outside think ) , everything was really fine , especially the 2 guys at the reception very helpful and friendly. Thank you, I’ll be back again next time .

(Translated by Google) The place was very centrally located in the middle of the hotel zone with the beach right across the street; restaurants were nearby. The experience was incredible! The bed was very comfortable, the bathrooms were super clean, and the staff was very friendly and attentive. They helped us with anything we needed. They served coffee and water every day. Each person was given a locker that fits a checked-size suitcase and space for a few other things. They gave us a bracelet that you scan to open and close the locker. They're also waterproof, so you can swim with them or go to the beach with them without any problem. The price was also very affordable and accessible. There weren't many people either, so it wasn't overwhelming. It's perfect for a couple or a small family for a short stay. We stayed there for two days. Definitely recommended. (Original) El lugar fue muy céntrico en el medio de la zona hotelera con la playa enfrente; Restaurantes cercanos. La experiencia fue increíble! La cama era muy cómoda, baños súper limpios y staff muy amable y atentos. Nos ayudó con cualquier cosa que necesitábamos. Sirvieron café y agua todos los días. Cada persona le dieron un locker que cabe una maleta tamaño documentada y espacio por algunas otras cosas. Nos dieron un brazalete que escaneas para abrir y cerrar el locker. También son impermeables entonces puedes bañarse con ellos o meterte en la playa con ellos sin problema. El precio también fue muy económico y accesible. No había mucha gente tampoco entonces no fue abrumador. Es perfecto para una pareja o pequeña familia por un corto plazo. Nosotros quedamos dos días ahí. Definitivamente recomendable.

(Translated by Google) This is a great option for so many reasons: it's affordable considering you have all the basic amenities. There's always someone at the front desk, there are common areas for eating, cell phone charging, a minibar, microwave, and unlimited coffee, tea, and water. The staff is very friendly, efficient, and proactive, and they really make you feel comfortable. The areas are always clean, there's a men's restroom separate from the women's, and they provide a locker that easily accommodates my carry-on bag, backpack, and shoes. There's also a shoe rack in case you don't have enough space. They provide towels that you change daily. The location is unbeatable; right across the street is a Chedraui Select restaurant and access to a public beach. There are meeting points for tours, so if you're just looking to get to sleep, this is a great option. The only thing is that the capsule is small but comfortable. As long as the other guests are quiet, you can sleep well. However, I heard my neighbor's alarm, and it woke me up earlier than I planned. Super if I recommend it if it suits your needs. (Original) Esta es una opción muy buena por demasiadas razones, es económica considerando que cuentas con todos los servicios básicos. En recepción siempre hay alguien al pendiente, hay áreas comunes como para comer, donde cargar celulares, hay frigobar, microondas, café, te y agua ilimitadas. El personal es muy amable, eficientes, con iniciativa y en verdad te hacen sentir cómodo. Las áreas siempre están limpias, hay baño hombres separado del de mujeres, te dan un locker donde cabía muy bien mi maleta de mano una mochila y mis zapatos. También hay una zapatera por si no te alcanza el lugar ahí, te dan toalla qué cambias a diario. La ubicación es inmejorable, justo enfrente hay un chedraui select, y acceso a una playa pública, hay puntos de reunión para tours, por lo que si solo buscar llegar a dormir la verdad es muy buena opción. Lo único es que la capsula es pequeña pero es cómoda, mientras los demás huéspedes guarden silencio puedes dormir bien, pero me tocó escuchar la alarma de mi vecino y me despertó antes de lo que planeaba. Super si lo recomiendo si se adapta a tus necesidades.

(Translated by Google) Discovering these capsules was the best experience of our trip to Cancun. The location is excellent, the price is quite affordable, the bathrooms are clean, and the cabins are very comfortable. The only drawback is that parking can be a bit of a struggle if you're traveling by car. (Original) El descubrimiento de estas cápsulas fue el mejor en nuestro viaje por Cancún, la ubicación es excelente y el precio bastante económico, baños limpios y las cabinas muy cómodas, el único detalle es que si vas en carro puedes batallar un poco con el estacionamiento.

(Translated by Google) I loved the quiet neighborhood, despite being so central. The building is in excellent condition, renovated and very clean. Everything smells good, the rooms have everything you need, and the atmosphere is cozy. What I particularly liked was the service: the staff was very respectful and attentive at all times. Ideal for relaxing after a day at the beach or hiking. I highly recommend it. (Original) Me encantó la tranquilidad del barrio, a pesar de estar tan céntrico. El edificio está en excelente estado, reformado y muy limpio. Todo huele bien, las habitaciones tienen todo lo necesario, y el ambiente es acogedor. Lo que más destaco es el trato: el personal fue muy respetuoso y atento en todo momento. Ideal para descansar después de un día de playa o excursión. Lo recomiendo al 100%.

(Translated by Google) An unbeatable location if you want to explore Cancun without the hassle. Just steps from the ADO terminal and very close to supermarkets, restaurants, and Puerto Cancun. The rooms are spotless: clean, fresh, and well-equipped. The staff is super friendly and always willing to help. I felt very safe and comfortable. We would definitely return. (Original) Ubicación inmejorable si quieres explorar Cancún sin complicaciones. A solo unos pasos de la terminal ADO y muy cerca de supermercados, restaurantes y Puerto Cancún. Las habitaciones están impecables: limpias, frescas y bien equipadas. El personal es súper amable y siempre dispuesto a ayudar. Me hemos sentido muy seguros y cómodos. Sin duda, volveríamos.

(Translated by Google) Very central location, quiet neighborhood, and very well-connected, close to the ADO (Administrative District) and the hotel zone. The building has been renovated and is in good condition, very clean and cozy, and the staff is friendly and helpful. I would definitely stay there again. (Original) Sitio muy céntrico, barrio tranquilo y muy bien comunicado, cerca de la ADO, de la zona hotelera. Edificio reformado y en buen estado, muy limpio y acogedor, el personal amable y servicial. Repetiría sin dudarlo.

(Translated by Google) Very nice rooms, comfortable, clean, and with everything you need. It's very well located, close to the bus terminal, Oxxo, shopping, and restaurants. The service is excellent. (Original) Muy buenas habitaciones, cómodas, limpias y con todo lo necesario. Tiene muy buena ubicación, cerca de la terminal de buses, Oxxo, lugares de compras y restaurantes. La atención magnífica.

(Translated by Google) Excellent location, very central, well-connected, quiet neighborhood. The rooms were very clean and comfortable, and the staff was friendly. I recommend it. (Original) Excelente ubicación, muy céntrico, muy bien comunicado, barrio tranquilo. Las habitaciones muy limpias y cómodas, personal amable Lo recomiendo

(Translated by Google) Near the bus station with Wi-Fi, very comfortable bed, pleasant air conditioning (Original) Près de la gare routière avec le Wi-Fi le lit très confortable la climatisation agréable

(Translated by Google) Very clean rooms and very attentive workers, very good service (Original) Habitaciones muy limpias y los trabajadores muy atentos, muy buen servicio

We recently visited this location with our family and had a wonderful experience. The area felt very safe, and parking was conveniently available either directly in front of the market or along nearby streets. The vendors were friendly and welcoming, and many were open to negotiating prices. Overall, the prices here were noticeably more affordable compared to those at the flea market in the hotel zone. We highly recommend this spot to all tourists seeking a pleasant and budget-friendly shopping experience.

Mercado 28 is a lively, colorful spot , and a good way to step outside the hotel zone and dive into local vibes. There is selection of souvenirs, handicrafts, jewelry, clothing, ceramics, stoneware, leather goods, and more…so you can definitely find something that catches your eye. Vendors are very eager to sell, and in fact negotiation seems expected — don’t pay the first price they offer. The price is reasonable after bargaining, but some of the items are very cheaply made.

This is an excellent place to buy souvenirs from your trip, and the prices are very fair. The vendors don’t pressure you to buy, which I really appreciate since that’s something that often keeps me away from these kinds of places. They also have great food. I definitely recommend it to anyone visiting Cancún.

This is a vibrant and lively place to buy souvenirs and haggle over prices if you're into that kind of thing. It is a bit of a tourist tral but it's a tourist area. It can be overwhelming if you aren't prepared for the close quarters and constant engagement from the vendors, the restaurants are equally aggressive in trying to get your butt on their seats but the food we had was delicious and reasonably priced. Be prepared for additional "service fee" to be added to your bill which was 50 pesos, in lieu of tip.

Fun experience outside of the hotels. Lots of similar items thats in every vendor. But you can find so many uniques one as well. Great for buying souvenirs

Mercado 28 is a colorful, buzzing local market in downtown Cancun that's perfect if you're hunting for souvenirs at great prices. You'll find everything from handwoven textiles and pottery to leather bags, tequila gift sets, hammocks, and all kinds of artisan crafts—basically, anything you'd want to bring back from Mexico. Prices here are much cheaper than the hotel zone or airport shops, especially if you're willing to haggle. Bargaining is not only accepted—it's expected. With a little persistence, you can often cut prices in half or better. The downside? The sellers are very aggressive. Almost every stall has someone calling you in, offering you tequila, or insisting they have the "best price just for you." It can get overwhelming, especially if you're just trying to browse. I didn’t try the food stalls, so I can’t speak to the food quality. Bottom line: If you enjoy deal-hunting, don’t mind a little chaos, and love supporting local artisans, Mercado 28 is worth the trip. Just bring cash, patience, and your best haggling game.

I travelled here with my wife and our two daughters, aged 5 and 4. What an amazing place! We visited on a Friday, and the people were so friendly, welcoming, and full of good humour (plenty of banter). There were loads of things to buy, each stall offering a different experience, along with fantastic local food. Of course, the stallholders are keen for business so you do get approached a lot, but that’s to be expected, it’s how small businesses make their living. People can be sceptical about Mexico 🇲🇽, but we found it very safe, and I’d recommend it to anyone. Support the local communities! (Family from England)

We had a great time! The food was good but the alcoholic drink I had could’ve been stronger. The music and entertainment was on point. They provided excellent customer service as well.

Unbeatable energy! The servers and performers are the real heroes. Food and drinks are great but the could be a little pricey.

Absolutely bonkers, a fabulous bar , well worth a visit. Staff great and helpful. I cannot begin to start to explain how much I enjoyed myself here. I wish we had some in the UK. This is how a bar should be run.👍👍👍

Decent food with great service. I would definitely visit again.

My son and his friends had a great time drinking and eating, the DJ kept the party moving. The food really wasn’t worth the price the cheese had no flavor same with the chicken.

Señor Frog’s – Cancun 🇲🇽 This spot was a whole vibe! The staff was friendly, fun, and super attentive. The DJ was spinning straight jams, we stopped by for lunch on a weekday so it wasn’t packed, which made it even better. They had extras floating around like a body paint artist (for an extra fee), a clown making balloon hats (for tips), and a “shot guy” walking around with flavored tequila shots (also for an extra fee). Cute lil entertainment touch while you eat. Now let’s talk food.... it was good, not mind-blowing, but definitely hit the spot. The drinks though? 🥴 Watered down like a kiddie pool. We had to grab extra shots just to give them some kick, and that should tell you everything. All that said, I still enjoyed the place and the overall vibe. If I’m ever back on the strip and hungry, I’d stop through again. Oh, and for my selfie queens👑 ,there are fire photo ops near the bathroom. Not my usual spot for pics, but the aesthetic carries all the way through.

5 stars for Jesica she was hilarious, attentive and so kind. Drinks fire. Fun, lively and entertaining ambiance. Food is a 4/5, to be expected from a chain restaurant.

Definitely a must visit place when in Cancun, Mexico. It’s a very happening place during the evenings and nights with festival kind of vibes. I visited this place frequently and enjoyed various performances. There is something different everyday. You can enjoy good music and dance performances. Not to forget, the food options are amazing. Marquesitas, Churros and esquites are must try. I loved all the food options and they were all very affordable. There are both stores and food stalls on the street. There’s a shared space to sit and eat. Good place to experience Mexican food, performances and culture. My favourite place in cancun to spend the evening and enjoy the vibes. Carry cash for the food as they do not accept cards.

This square in downtown Cancun is pretty interesting to check out. There are often events happening, so you might catch a show or some kind of performance. I wouldn’t say there’s anything super unique about it, but if you’re not sure what to do in the center, it’s worth a visit. At the very least, you’ll probably find some good street food.

A fantastic place to go for live entertainment, great food, and awesome atmosphere. Found cheap parking a block away with free bathrooms at the municipal building. We went on November 1st so it was quite packed for Dia de los Muertos and it was worth it.

We drove here from the Cancun Hotel Zone. On weekends, the area comes alive with vibrant shows and entertainment. It’s a safe and welcoming place, and the local Mexican community is exceptionally friendly to visitors. Parking is easy—you can leave your car on the street without any trouble.

Best place for food in Cancun. Least likely place to get scammed as prices are fair and square, and clearly displayed. Authentic dishes, loads of selection, and portions are very generous. The real deal. The only place in Cancun I'd recommend.

This place is a MUST when visiting Mexico 🇲🇽 is just a nice place to get good food for a good price along with a show. We went on a Saturday night. Food was so good and cheap that we kept eating tacos, it was good to support all the mom and pops local businesses. Marquesita are all delicious and a must try. There's also shops if you walk to the right of the dessert carts. You can buy jewelry, clothes, and so much more. Please go visit and support these local businesses. I'll definitely return and will recommend 👌

My favourite place to visit for checking out local shops and trying authentic local food. The prices are much better than in the hotel zone, and the food tastes even better! One thing to note: most vendors don’t speak English, so having Google Translate ready will be helpful. I also found it difficult to get Wi-Fi here to call an Uber back, so keep that in mind. Other than that, I highly recommend checking out this spot when you visit Cancún.

This is not a very touristy location but if you live nearby and enjoy Planetariums, it’s a must! I would say stop by and take a look around and support a local educational institution that is doing great work. If you don’t speak spanish, the visuals may be enough to get you by!

Disappointed, Don’t waste your precious holiday time and money going there, took a taxi and the driver didn’t know about it, he knew the Walmart besides, and we got there and the information girl told us some things they do during the week or the same day 6 hours after we arrived so just went to see a building with some decoration, a lego pool that was the only activity my daughter was able to do, the observatory was closed for maintenance but judging for the rust and debris around it was like this since before Covid, some plants in a plant nursery, we observed people preparing some activity in one of the rooms so we asked and they said it was a private event, many people laying around we supposed were public employees as there is also some culture office. So more evidence that ahead of hotel area and main attractions there is almost nothing touristic to do in Downtown Cancun.

I have gone a couple of times to the Planetarium. It is definitely the smallest planetarium I have ever seen. However, it is nice and the star show is very good. I also went to see a band play "Pink Floyd" and although the auditorium was very small, the ambiance was great. It needs upkeeping.

as always a great experience ... overcoming the virus situation, they try to keep a program on- and offline running ... we were the only visitors to their proyection ... keep fighting, folks ... we'll be back soon to support you and your wonderful spirit :-)

It's not worth going out of your way to see. It's in need of a paint job and doesn't have any real exhibits like other planetariums. It's a waste of time.

Super.

(Translated by Google) I went to experience the immersive experience based on Antoine de Saint Exupéry's "The Little Prince," and I truly loved it. Every part of the tour, every detail, the complementary experiences, and the attention we received at every moment were something that makes me want to come back. I hope they continue to do collaborations of this kind to generate more interest and attendance among the public at this venue. (Original) Fui para vivir la experiencia inmersiva basada en la obra de “El principito” de Antoine de Saint Exupéry y la verdad es que me encantó, cada parte del recorrido, cada detalle, las experiencias complementarias y la atencion que en todo momento nos brindaron fue algo que dan ganas de volver. Ojalá y sigan haciendo colaboraciones de este tipo para generar más interés y asistencia de parte de la población hacia este recinto

The best hotel ever. The rooms are cute and very organized. The shared spaces are full of nature and you just feel in the middle of the jungle (in a good way). They have a lovely pool, a tattoo shop, a little library, a bar and an amazing restaurant. The staff is very professional and make you feel at home, they are always giving you suggestions about things to do and places to go. Big shout out to Chavely, Adrian and Leonel from the front desk and Carlos with his bike tour. It was lovely and very informative. I'll be definitely coming back🩷🩷🩷

I've been here four times now. The receptionists, such as Chavely, Adrian and Gibran are great, the restaurant, Los Compares, with Picho, Oscar, Shomara, is great, everyone at Nomads is always trying to make your stay more comfortable! The volunteers are always different, but during my latest stay, Matt B. from Brazil was great! The volunteers are always trying to involve people in the activities and help people meet other travellers and have fun in the activities! The new pizza place, Onda, is delicious! This place is great and my favourite hostel/hotel in Cancún and I can't wait to see what they do next!

Beautiful rooms and the service was extremely good! Special thanks to Leonel who gave us great advice and the best service at the reception!

Great hostle cute rooms clean staff was great the pool is fantastic and lots of other amenities including a tatto shop and lots of events and trips bundles to look into

I had an incredible stay at this hostel in Cancun! The room was cozy and comfortable, with a beautiful balcony overlooking the pool - perfect for relaxing and soaking up the sun. The shower was amazing, with a walk-in closet and a pull-up bar (a great bonus for fitness enthusiasts!). But what truly made my stay stand out was the exceptional hospitality of the host, Leonel. He was super friendly, welcoming, and went above and beyond to ensure I felt at home. From recommending local hotspots to sharing stories and laughter, Leonel made my stay truly unforgettable. If you're looking for a warm and inviting place to stay, look no further! 10/10 would recommend and can't wait to come back!!

I arrive at 10PM flustered after long and chaotic journey from London and was greeted with warmth. The private room was perfect and very roomy, with complimentary water (much needed after hours of nothing to drink!). The pool was a little oasis the next morning. The site itself feels quite large, but without being busy or overwhelming. The interior and decor are gorgeous and I'm looking forward to returning before my flight home.

Cute hostel - the decorations and layout are unique and fun, there is food and sitting places, and a small pool to enjoy. It's at the center of Cancun, so it's easy to walk to things and the bus station. The room had AC and private bathroom. Only downside was no mini fridge in the room to help keep drinks cold because it's very hot and humid. But definitely a great place to stay while traveling!

This is a small, vibrant beach north of the Puerto Juarez ferry station(s). Lots of families, couples, groups using the beach which is very child-friendly due to size and playground equipment. Marked off swim area, sandy beach but upon entering the water parts are rocky. Try a beverage and/or Marquesita (like a waffle cone meets crepe, filled with sweet and savory goodness) offered at the little vendor booths here. bathrooms available until 5pm. Parking gets very scarce, depending on time of week. Several nice little restaurants along the water nearby, lots of music into the night.

Beautiful beach away from everyone you can use the Palapas for free. It was a great time very clean no Sargasso. Great vibes. Good snorkeling

Beach was ok and there were some locations with shade, which is good. Overall the 'beach experience' in Cancun is quiet ratchet due to the lack of it. Playa del Nino is ok, bit small but free toilets and parking space.

Great place to get fresh fish The fisherman sell their fresh catch of the day to local restaurants. Very economical is about 20 to 30 minutes away from the hotel area of cancun

Great public beach and lots of shade. If you get there early enough there's a nice palm tree just North of La Palapa that gives great shade and most people don't go there, so neither do the vendors. Between the bathroom and the ocean. My happy place.

Windy here but it’s a pretty beach with nice sand, and it’s quiet where we are at a beach club. I don’t know about the public part but we see folks lining up for a photo with the Cancun sign. The undertow is brutal with white capped water most days but there’s lovely shells right near the beach. Bring your googles and pack a lunch because the all inclusives near by only offer terrible food and watered down drinks to their customers with the appropriate color wristbands.

Beach is amazing, wish I could have spent more than 1 day

Clean but packed full of things. There are a lot of people shopping and you can tell by the lines at the register. Not somewhere to go for a quick stop and shop.

Incredible Walmart. They sell everything from clothing, food, souvenirs, washers, dryers and motorcycles. It was the cleanest and nearest store I have ever been in.

This is a large Walmart. It is located at the east end of the Gran Plaza Cancun shopping mall. Free off street parking. They have lockers where you can store your bag for free. They are located at both entrances. If you found this information helpful please give me a like.

In general I enjoy shipping there for my groceries and else, because they keep mostly everything in stock. The bakery is great...is delicious. And the restrooms are always clean. They have an Express lane and they do have several registers open at once. So I don't mind going in even for a thing or two, since I know I won't be there very long because of bad service. So I do shop there about 3 or more times per week.

I must say that I was very nicely surprised with how well organised and clean this shop was. Staff is very helpful and nice to you. Fair prices, clean toilets, big range of food and lot of other stuff.

The worst Walmart I bought a item there and wanted a exchange an they didn’t give me

One of the best Walmarts!! Great selections!

We only spent 1 night here after flying into Cancun. Very clean and well kept hotel. Lovely courtyard with a bar. Seems like a good location with lots within walking distance, but not too close to get a lot of noise. The staff at the front desk were very friendly. Our room had been made up special with flowers and towel animals, which was great as we were traveling to celebrate our anniversary. A great start to the trip, and I would definitely stay again!

I prefer to stay downtown because you can save for one and explore much more instead of paying all-inclusive and being gone the whole day. Have stood downtown before and this for me was the most quiet and relaxing hotel as it is a few blocks from one of the main streets downtown and major traffic is therefore not much car traffic especially bus and truck traffic. It has a few groceries stores within walking distance as is many new restaurants on Nader Street which was a pleasant surprise just walking a few blocks . If you like to walk and explore this is a gem.This is a big hotel bigger than expected as I found out 1 night when 3 full size busses pulled up ( a flight was cancelled and this hotel has some good contracts to take in a whole flight ) so everything gets busy especially at breakfast which was included in my stay and for me it felt like a mini all inclusive with pretty much everything included plus cook to order egg station...now I was treated like royalty probably because I was very happy with the service at breakfast time that my cousin and I would drop 5 bucks because we were greeted very well and didn't need to get up for anything except to get food . The pool area is very nice courtyard and good suntan time from 8 to about 5 before sun disappears and chairs and tables are there but need attention as in replacing 😉. There is a bar with decent prices and good food also with good service. Security was also present and felt very safe and parking was a plenty available. Rooms were nice size and clean but no microwave and no fridge !!! They did have a safe though and toiletries were provided and rooms have balconies. No cash stations and they do not cash dollars..but banks aplenty within walking distance.

Nice hotel to stay in for a night or two. Breakfast was good & quite extensive. Room was large and practical with a nice view over the swimming pool. Location was okay. It was good for us because we were traveling by bus the day after, so it was nearby. It is farther away from the beaches/hotel area.

The hotel is very family friendly. But it also caters to singles. It's in a great location in downtown cancun and close to many eating places. It's also close to the market and park de la Palapas if you're interested in integrating with the Mexican culture and cuisine. Theres a variety of food options at the hotel and the egg bar where they make your omelets to taste is good too. Worth the money spent.

I stayed here for one night at the end of my Mexico trip. I contacted the hotel directly via WhatsApp to inquire about late check-out packages since I had an evening flight. They offered me a competitive rate for a 18:00 check-out, which I appreciated. The location is conveniently close to the ADO bus terminal, allowing you to reach the hotel from the airport or a long-distance bus at a reasonable price without needing a taxi, provided you don't mind an 8-minute walk with your luggage. My room was spacious and well-equipped. I enjoyed the large, firm king-size bed, which suited my preference. The shower was good, and the room included a big desk and a filter coffee machine. Unfortunately, my room lacked a balcony, likely because I was placed in one of their more economical options. The pool was large and suitable for swimming, though there were many children playing. However, I found some quieter times to enjoy it. There were enough sunbeds available, and pool towels were provided. Unfortunately, the hotel doesn't remind parents when their children don't follow pool rules, such as jumping. Conversely, they are quick to remind guests not to bring outside food, indicating they are attentive to certain activities. Breakfast was good, featuring a buffet with an egg station, which I consider a significant plus. However, finding healthy options was challenging. A major downside was the absence of water at the breakfast buffet, which felt particularly stingy, as only overly sweet orange juice was available. I would appreciate more green options and a greater variety of fruits—there were four types of melons, but nothing else. The hotel has a pool bar, which can get quite busy. I didn't use it, but I noticed the music management was a bit unprofessional, with frequent repetition of songs, pauses with no sound, and then more music. This is an easy fix. If you have to stay in Cancun before or at the end of your trip, want a large pool and central location without spending a fortune, this hotel offers quite decent value in my opinion. I'd personally only spend as much time as required in Cancun itself, there are so many better (and significantly more affordable) places in Mexico.

Great hotel for the value. Nice pool, breakfast was great.

We stayed at this hotel during our trip to Mexico last week, and overall, the experience was positive. The staff was exceptionally helpful and respectful. Breakfast offered a good variety, including vegetarian options. The hotel also felt very safe; we left our Apple Watch in our previous room, and after notifying them, they kept it secure until we returned. However, the interior decor was not particularly appealing. Additionally, if you're traveling with infants or toddlers, you may find it inconvenient that there were no refrigerators or microwaves in the room for milk. This made us a bit uncomfortable. Overall, the staff were nice and helpful.

Bring cash, or be prepared to pay double conversion rates. Rates were provided in $MEX, and will try to charge in USD, with their conversion rates which was higher than bank rates and receptionist would not let me pay in $MEX. Rooms were okay, nothing fancy. Not flexible with check-in times. Proximity to ADO bus statio, supermarket, and restaurants are great.

Terrible experience with the room and staff. The AC didn't work, and the room was not very clean. I was told there were no other rooms available. After going back and forth, I was told I'd be given a refund upon vacating the room. I packed, and upon leaving, I was then told that I would instead be given a 70% refund. I refused to accept it, and the manager came to speak to me. His level of unprofessionalism was some of the worst I've ever experienced in any country, saying things such as "I don't care" when questioned as to why he would agree to a full refund and then go back on it. Do yourself a favor and avoid this place. 12-4-24 approximately 8PM The automated responses only show the lack of accountability.

Stayed at the hotel for 1 week and I want told to evacuate because the manager felt like it . I don’t know if he’s name manager or not but it’s an unhappy short little guy who’s always angry . I have seen him a few times in the hotel and he’s always angry . Very unprofessional. I don’t recommend it

There is a very nice lobby and a pool out back. A few parking spaces in the front and a restaurant right next door. The rooms have some character to them, but are a little bit shabby in spots. Every room has air conditioning, but they don't leave them on so the rooms are hot when you first get it. There is a nice elevator so you don't have to carry things up and down the stairs. The prices are very good for what you get.

Was put up here due to a flight cancellation. No blankets or hand towels. Was noise from the bar till 1:00 am. You get what you pay for. Will say it was clean though.

Location is good, check-in and check-out was easy. Price was great, but you get what you pay for... Pool was tiny and gross, filled with detritus. WiFi didn't work. I asked the front desk about it; staff member said it was working fine and went back on their cellphone. A/C remote didn't work. Almost no soundproofing, you could hear everything in hallway and neighboring rooms. Beds just came with a sheet; we eventually found blankets in a closet that could only be opened by moving a bed over a few feet. Shower water temperature was tepid at best. Many of these issues are outlined in other reviews.

The housekeeper whose name was not told to us , started shouting at my 10 year old son because he dropped coffee on the ground

Pros - Quiet clean modern decor in rooms (stayed in #312, third floor walk-up) accommodating staff, Nice little flat screen TV w/many Spanish channels and excellent AC. Ok restaurant on premises, Nice pool & free use pool table. Free WiFi, 2 double beds in my room, Nice and handy switches for wall-mounted lighting Cons - shower not tub (takes long time for hot water) no fridge/safe in room. Beds a bit on the firm side for me anyway. Little bit of a sketchy neighborhood in my opinion Just to sum up it's good budget accommodation that covers the basics. I can recommend

The shower was very problematic, very low water pressure and I had to wait minimum 5 min to get a hot water! location was not very good and I felt no safety in the surroundings streets

I don't recommend it. Cleaning stuff steal clothes and money. If you the receptionists about that, they tell you that they will help you. But then they are very unfriendly and they tell you that they don't take responsibility for left stuff in the room. After that they don't clean your room even thought they had to. They are very unfriendly after that and they don't want to show you the video from security camera. I don' recommend it at all.

I wouldn't even give one star! i was supposed to have a reservation in this hotel for many days with husband. i arrived at the hotel and my driver spoke spanish and translated it into english for me on the phone that don't move here alone outside. Absolutely not. this is already a dangerous area for local people, but for foreign it is even more dangerous. I already started to doubt it, because thanks that their local told me about it. Safety first! I went to the reception where I was asked to wait for the room to be handed over at 3. At this point I went to their restaurant to enjoy a drink, and I can say that the photos on their website are too nice compared to reality. In the surrounding areas, people have bars on their windows and you immediately feel a bad feeling when you arrive in the area. I went back to the reception after a while and told them that now we are going to leave. He asked me to pay the garbage charges/taxes 76 pesos for all 4 Nights which he thought was 19 usd dollars when really 76 pesos for 4 nights should be 15-16 dollars. Thank you god for giving the benefit of the doubt to this… when we got in the car i was really relieved to leave this place behind. Think about it, people, we decided to leave 30 minutes after arriving at the hotel and I already paid when booking the hotel earlier and I was no longer interested in whether I get the money back or not, it doesn't matter if I just save myself and my husband. Save yourself from this Scam. Not worthy for your money and absolutely NO RECOMMEND! WORST

Room was clean and well enough equipped, staff were friendly although didn't speak any English. Decent room price although food was a bit expensive, would rather go to one of the local restaurants on the high street.

We enjoyed our three night stay here. We needed a base for tours. Users were convenient, but racis and such did not recognize the location. Our rooms were clean and had good air-conditioning. The pictures were very accurate. I would recommend.

This is a real review....for the price it is functional. The neighborhood doesn't look nice but I found it safe to walk around at night. The rooms are average a good for sleeping. We had to ask for a new room as the original we got had a bad odor. The second room they gave us was fine. I don't like resorts so I enjoy being in the neighborhood and seeing how people really are. There is a strip club next store and if you want to party. Might have to bargain a bit. I wouldn't recommend if you are going with family but great for a young adventurous couple or your boys to have a cheap vacation. Overall I liked it as an inexpensive spot to chill.

I stayed here for a week. An overall good experience. Close to everything so you can walk. The only complaint I had was that there was no hot water when I took a shower. This was 2 years ago so they may have fixed that. I would stay again.

Old building and yes still needs alot of renovations. I had a room that i didnt enjoy but they did gimme a better room and it was nice. Breakfast nothing big, staff were cleaning rooms everyday. They do have a fitness area but not like other resorts. The ac was great and it was really quiet during my 3 day stay, no loud noises seems like hotel was empty. And a few people came to stay.

This is the worst hotel I've ever stayed in. There is no hot water, the service is awful, and there are people in the hallway partying until all hours of the night and the wall between your bed and the main area is glass, so there is no way to dampen the noise outside your room. The restaurants advertised weren't open, the beds are like sleeping on the floor and the room never gets dark due to the glass wall and there are no windows in the room so you can't see out at all. We were threatened by other "guests" and the boy at the front desk did nothing and made it clear he didn't care. We asked to be moved to another room so we could sleep and again nothing was done, no effort was made at all by the staff. Do not spend your money here, you will regret it!! Really terrible place and much nicer places nearby.

The towels were dirty. The room has no view. The bathtub water runs slow. The water would not get hot to actually take a decent shower. The “restaurant” barely had food. Something as simple as French toast was on the menu but not available for breakfast. There were zero amenities. No pool or workout area. I’d sleep in my car before I stayed here again.

10 out of 10 for the Ac and Bed. Everything was perfect, the room was nice and in a great location for the price. Biggest problem was they never cleaned the room until the 4th day after we asked them everytime, but other than that i would stay here again its an amazing affordable hotel. Not a luxury resort but its worth staying here for the price. I loved it!!! Because the AC was cold as hell and the bed was amazing.

Very good place. Very Nice room. Thank you to Alejandro and Beatriz at the réception

Very Disappointing Service – No Flexibility for Honest Mistake --- Update: After trying to contact the hotel again, we were told that no one at the property speaks English at all. This was shocking, especially for a hotel that receives international guests via Booking.com. If you are an English speaker, I strongly advise you not to stay here — communication will be extremely difficult. We even tried using a translator app to explain our situation, but they still refused to help. Do not let this hotel ruin your trip! --- We booked this hotel through Booking.com for a 3-night stay. Unfortunately, we made an honest mistake in selecting the start date. As soon as we noticed the error, we contacted the hotel within one hour of making the reservation — specifically, on Tuesday night, May 20th, 2025, between 11:20 PM and 11:40 PM. We asked if it was possible to shift the booking by just one day. We understand that our reservation was under a non-cancellation policy, but in our past travel experiences, hotels have usually been understanding when informed quickly — especially when the request is small and clearly unintentional. The hotel staff told us that they could not make any changes through their system. This was surprising, because most hotels have centralized systems that allow them to manage bookings from different platforms, including Booking.com. In similar situations at other hotels, staff have always tried to assist or find a workaround. What made this more frustrating is that this happened on the first day of our trip, and it left a very negative first impression. We weren’t trying to cancel the whole booking or cause any disruption — just to move the dates slightly due to a simple mistake that we addressed immediately. This experience showed a clear lack of flexibility and customer care. We hope the hotel will review how it handles these situations in the future. Honest guests who act quickly should not be punished so harshly for small errors.

Rooms are very very basic. Almost nothing nit even a wall decor. They provide very basic stuff almost nothing. Towels they provide almost gray color.

At this place cleaning stuff steals money from your room! Old super simple hotel, thin walls with no isolation. No garden or inside are. But the worth is that when cleaning, stuff goes over all your things to “fold” them, all bags were checked and money stolen. Stuff at the reception just told us sorry, we didn’t find your money. Stay out of this place unless you want to be robbed

This place a small and clean. The rooms are very basic, and offer few amenities, but nothing to complain about. One gripe is that any small sound seems to echo loudly across the entire floor. Each room has a well functioning AC unit and a phone (however the phone doesn't work). It is located close to many good local restaurants and a grocery store is around a corner, and an exchange immediately outside the door. I paid approximately $20 a night, but wouldn't want to spend much more for this type of place.

Cleaning staff checked all belongings and stole money afterwards. The sign “do not disturb” was simply ignored. Administration is perfectly aware of thefts and wasn’t surprised at all.

Honestly it deserves 0 stars, the light in the bathroom didn't work, their WiFi didn't work, the walls weren't sound proof, we heard every noise at every moment waking us up every night. The price is cheap but definitely it could be better since it's not free. I think for the price you can find better options.

The staffs were very friendly and helpful to Visitors. As we complained about the WiFi, it was fixed very quickly by hotel staffs. The rooms are were clean and tidy. Hot water,AC and Personal lockers were provided in each room. I recommend this hotel, if you’re looking for cheap stay near the downtown Cancun.

Is on the center of cancun city and very close to the hotel zone. Some rooms are smaller than others with a humede smell and the personal sometimes is very lazy and heedless. The internet doesn't reach most rooms and you always need to stay at lobby for get connection. I don't recommend the breakfast. This place is good for rest and the closeness to ADO and hotel zone. For more reasons is bad.

I was really hoping I didn't have to write this review. I booked a room at this hotel through Priceline. Less than 20 minutes later I needed to cancel it. As I had a confirmation from Priceline, I called the hotel. They told me they had no copy of my reservation and I said okay. Well it's probably been too early. I contact Priceline to find out that they would not send me a confirmation had the hotel not acknowledged it. It's not like it cost a ton of money but I did book it by accident and did try to cancel in under 30 minutes. I now don't believe the hotel's story and they took my money. Seems a little bit dastardly to me. In that light I have to give them this one star. Really disappointed

Stayed for 2 weeks. Parking is available onsite via a manual gate. Pleasant open plan hotel which the cleaners maintained daily. Hot water was only available for some of my showers. Loud music started early and stopped late. WIFI is decent but our phones could not connect in our rooms, only outside in the lobby. We asked the cleaners to only clean once. they didn’t clean. The lobby area had people speaking loudly on their phones and playing loud memes early at morning, the entire day and late at night. Hotel staff didn’t seem to care about the noise. Hotel has a very casual approach and atmosphere. The hotel is located on the main road in the center of cancun with a few good and cheap eating options within walking distance.

Very basic hotel. Needs a lot of improvements. They should provide some basic crockery, tourist brousher. remote controls are broken. Cleanliness is good. Staff need to learn English . Location is also a bit far from central city of Cancun

Do NOT stay here. I can not stress how bad this property is maintained. They take tour booking based on false pretenses such as having a fridge and microwave and provide none. Then won't release you from your 30 day booking. Complete garbage hotel that is in its demise and owners are trying to milk every last penny before being condemned.

The location is alright as it is well connected with the city centre by colectivos. However, the hotel is nowhere near a 3 star hotel. It's more like a 1 star to be honest. The staff are good and helpful however not all of them speak English, so if you don't know Spanish you'll struggle with communication.

Cost for me; 580. 1 night. 3rd floor room in middle of hotel. July. Despite being in town it was not noisy. Bed was sufficiently comfortable. Price fin for this time of year. Had a really nice atmosphere thanks to the vines growing everywhere. Staff were fine. Breakfast only bread but it gets you off the mark for the day. My room only had two hot taps for shower but that was minor. It was clean and in decent condition. I would recommend it for backpackers with a 'can avoid hostels' budget.

READ IF YOU WANT A FULL HONEST EXPERIENCE, VERY DETAILED: First off, the hotel was a very reasonable price. When we arrived there the view was very appealing with the tree and the vines giving the hotel a great look. Upon our arrival, the staff was very friendly. There is no elevator so you will have to take the stairs. The rooms were a decent size with acceptation size beds. They made little swines out of the towels to give a welcoming atmosphere. As we looked around there room, it came with just a refrigerator. There was no microwave or stove in the rooms. As we walked around the room we noticed mud on the floor in front of the shower and toilet. The floors looked as though they could have been cleaned better then what they were. We arrived here Thursday and left Sunday, there was absolutely NO HOT WATER!!!! When we complained to the woman who works on the night shift, she stated that she will turn on the water, and to give it 10 minutes, so we went back to the room. We came back after the 10 minutes, and she claimed that she turned back on the hot water and that she didn't know what was wrong with the system since it all runs from one system for all of the rooms. She asked for me to give it an addition 25 minutes. We gave it 30 minutes and still the water was cold. The water did not even reach to luke warm water!!!! The water at the beach was warmer then the water that was at the hotel (NO JOKE)!!!! The next day on Friday, when we were ready to take another shower, yet again, no hot water. We complained to the man at the front desk and he told us that he just turned it off 10 minutes ago. We stated to him that we had this same issue just the night before. He asked us who did we tell, we informed him that we told the lady and there was nothing that was done to fix this issue. The same day we complained to the man about it, we ran the water for an HOUR just to see if there was any hot water was going to come through which it wasn't. On Saturday we complained that we had to take cold shower again and if they could move us rooms or something, because ever since we arrived we have been having to take cold showers, and the same woman stated to us that we should have told the other guy. I told her we have been having this issue since we arrived at their hotel! We stated to her that we DID tell him. We just got so tired of having to complain , we just decided to take it to google reviews. NIGHT LIFE: Just know that the woman who works the night shift locks the gate at a certain time so you will have to try to get her attention in order for her to come and let you in the gate. She will have an attitude when letting you in so be prepared. PARKING: There are 5 parking spots in the hotel (literally). when the gate is open, you have to drive your vehicle in the hotel, and try to squeeze in one of the spots because it is a tight area. If you have a bigger vehicle, good luck!!!! one of the spots is occupied by a trampoline (I guess that is their way of trying to make the hotel kid friendly....)

Excellent hotel and resort! 100 percent recommend this place.

Somewhat difficult to park. Nowhere near the idyllic photos everyone has in mind. Full of boats with a strong smell of petrol.

the beach is so beautiful and white sand beach and the turquoise water color breathtaking. we stayed in a family suite club room very clean and staff were amazing. we enjoyed our first trip to Cancun Mexico and we will definitely come back soon

Very beautiful island to visit, but if you want the best experience, then rent a golf car so you can do your own drive around. very safe area.

horrible, got food poising from here, STAY AWAY!!!

Here for my son and his beautiful brides wedding. I was blown away at the venue, the flowers the staff the meal muscic everything was perfect! A destination wedding that about 50 people traveled to Cancun for!! It was ideal...Beautiful location Wonderful service and large clean room ocean view room was amazing activities galore and so many wonderful restaurants and steakhouse was phenominal A special thanks to Isaace at the Grotto for exceptional service too! See you next time !

Overcrowded and lacks adequate parking.

It's a basic hotel that has the basic needs covered. It has a bed, that was not too comfortable. It has a shower, with so so temp and pressure. There's a tv, small desk and a cubby space to keep your things. There was morning free coffee you make yourself. It served its purpose. The staff was very nice though and allowed us early check in. On the rooftop there was a lounge spot with chairs and tables you can look to oversee everything. There's a small bath/shower/pool on the the rooftop too but wasn't really sure if its purpose up there. It had no water and a shower spigot. It wasn't the greatest, but it wasn't the worst. It is close to a small beach(walking distance), has an OXXO within walking distance and a few restaurants (Restaurant Mandiga was good!). It is close to the ferry to Isla Mujeres.

It has all the basic necessities but it was very cramped. The water from the shower didn't have enough pressure to shower normally. The airconditioner was old and pointed towards the bed, which is the only possibility, because the room is very small. The near beach is not the best.

Somewhat sketchy area, I would not feel safe alone or bringing kids here. Not many tourists in the area. Besides that, it was a good hotel. Obviously, it is a budget option. Beds were good for me, but if you are a guy who needs a fancy matress, then this is not the place for you. Staff was friendly, they spoke little English. There is many taxi drivers around this hotel who holler at you and try to get you to buy their service. 👎

You get what you paid for I suppose. Minimum services, too much light coming in the room during the night. I had to use a sleep mask. Dont stay there more than 3 nights. No elevator, be careful if you have back problem and your room is on the second flood. Located near Ultramar terminal very good if you plan to visit Isla Mujeres (which I did)

Beyond the rooms which are fantastic with large beds and everything necessary for an enjoyable stay (i really appreciated the lack of tiny toiletries which are an awful and unnecessary waste, opting for eco friendly wall fitted shower gel etc), more importantly it was the kindness and friendliness of the staff. Something a little profound but very special. It was a sad but perfect ending to my time in mexico. Thank you so much!

I stay here every time i come. Super easy location. Food house keeping clean sheets. Safe never had an issue and the dudes/chick at desk is super happy to help you get in amd settled if a room comes unavailable.

Súper friendly staff , specially Ms. Luisa, she was very helpful , she made our stay more pleasant and helped us find things to do around Cancun. Breakfast is limited but I was ok with that, on the page they advertise a pool which they don’t have , instead they have a nice terrace with a shower there , we found that nice and we didn’t care much about the swimming pool since we spent quite some time on the beach. Ferry to Isla mujeres is just across the street which is very convenient , not too much to do in Puerto Juarez but public transportation is available and not expensive and hotel zone and Tulum Ave are not too far from there . Overall I will definitely recommend Hotel del Sol . 😍 Muchas gracias a los empleados de Hotel del Sol, muy amables y serviciales especialmente gracias a la Sra. Luisa por toda su ayuda, definitivamente un lugar a donde pensamos regresar.

The hostel looks cute on the outside and staff seems friendly. However I do not recommend it, as the rooms are incredibly small, they fit 6 beds where you can hardly fit one (believe me!). The mattress are really thin and everything is generally dirty: there is tons of dust in the rooms, and the toilets/showers are not in the best condition either.

We booked a private room in this hostel over a month ago, and even emailed on the day of arrival to let them know we would be checking in around 11pm, and when we arrived we were told there was no power or electric for our room and no others available. They tried to ring a few other places but they didn't have any suitable rooms so the very first night of our trip we had to wonder around Cancun in the middle of the night after nearly 24 hours of travelling with huge bags trying to find somewhere else to stay. If i was travelling solo i would have felt incredibly unsafe. Really bad service, they had all of my contact details so why did they not tell us in advance or reply to my email so we had time to make other arrangements? Maybe it was for the best that we couldn't stay as there were a lot of recent reviews mentioning bedbugs

BEDBUGS !! Even though the staff was welcoming, the amenities and especially the room were really disappointing. As other commenters said, the hostel is cute from the outside but once you check in, you can easily see the dirtiness of the bathroom, and the worst of the worst, bedbugs. I complained to the front desk, but since the manager was not here for the check out, there was absolutely no help offered, apart from an apology. Strongly recommend to find another place to stay if you can.

They have a huge problem with BEDBUGS and they don't seem to take it seriously! Two weeks ago we wanted to stay there for one night. At the late evening we saw serveral bedbugs crawling on the bed so we decided not to stay there overnight. At least we get our money back but the staff left us out in the rain without helping us to find another accommodation -it was 1 am! The worst night in two month travelling! If they know they have bedbugs why they still offer accommodation??

Honestly don't waste your time and money in here, even if it's cheap. The bedsheets are dirty, shared rooms are tiny, extremely hot and moist, and they couldn't care less about your comfort and help you sorting any issues with your room. They won't give you any money back even though they are not providing the service you've paid for. As soon as they have your money, you're literally on your own.

This hostel was the dirtiest and smelliest hostel out of the four that we stayed in ,in Mexico. Upon arrival it was clear they had almost 0 of the amenities promised. No kitchen and a fridge in the employee area only. There is a potential we missed it but at check in we weren't given a tour or any details just a trip to the wrong room before getting to our actual room. The staff was friendly enough but was alouf and hard to find. The bathrooms were disgusting with large clumps of hair and other things in all showers and toilets that flushed about half the time. After reading all the other reviews the best thing I can say is that we did not find bedbugs like some guests. Also no potable water.

Most of the time there was no water and internet. The reception staff are always stoned and they don't care about the hostel. There are 2 dogs which are very annoying especially when someone is eating. The kitchen is very small and the fridge is always full. Noisy neighbour and in all rooms there are bed bugs. location is OK which is too near to the city centre and supermarket. But I don't recommend it at all.

What a miserable experience this was. It took us well over an hour to get on a 30 minute ride to the airport. It started with us having to wait 40 minutes in slowest moving line just so we could buy a ticket for a 17 kilometre trip back to the airport. Once out turn they would not sell a ticket to the next available bus because it’s leaving too soon. Once we had our tickets and went over to board the bus won’t let us board because… you guessed it, this is the bus we were not allowed to buy a ticket for and we need to wait another 20 minutes for the next one since the ticket can only be used for the time it was sold and we were standing there waiting for an almost empty bus to leave us watching just so we could enjoy waiting another 20 minutes for the next one after spending 40 minutes waiting in line already. I get that sometimes things go wrong and delays happen but here everything was by design and I could not think of a way to make this any worse than it currently is. Bravo for that, I guess…

Not tourists friendly. On a previous trip a couple days ago my girlfriend had her purse stolen from inside her bag (from an employee) after putting her things in the undercarriage. During our current trip the terminal ticket employees were rude and didn't even try to help us because of the language barrier. No one speaks english and when I tried to communicate with google translate more than 4 employees just acted annoyed.

This bus station is such a nightmare, very crowded and again no system and lots of Mexican harassed you around that area, we feel like we are in China or Thailand!!! Just a horrible place to get into a bus. We decided to book a tour instead as we can’t be bothered!!!

The customer service was terrible. This was genuinely the worst experience about my trip to Cancun. I was treated with such an attitude as if I were a nuance for being an American tourist. The staff was not useful as they literally said they didn't want to accept my debit card because they had closed the machine down. There wasn't a sign posted anywhere that stated that after a certain time, the card machines will not be used. I even stated I had just had my wallet stolen and still no concern. The manager was just as useless. If I could have avoided this station, I would have gone to the airport instead. The ride itself was fine, and so were the buses.

the timing on the website is not reliable at all. u need to plan 4 to 5 hours in advance for your flight. arriving at this Cancun station the taxis are terrible and literally abuse when they know u are not local. Uber is not working at the station so the taxis put the price they want and they can multiply with 4 ! to the CITY of Cancun : plz get UBER fixed !!

If I could give them a zero star rating I would. Terrible service at Cancun Centro Terminal. We were booked a 12pm bus to Playa De Carmen which was due to arrive at 1:30pm. Booked tickets online a few days ago and selected the front seat of the bus because I get severely car sick on busses. As we go to get on the bus we get told that we can sit wherever we want. I politely mentioned that I booked the front seat online especially because I get car sick. The staff didn’t listen or consider my request even though I booked the seats, and told me to sit at the back of the bus. Communicating with them became to difficult due to the language barrier so we decided to just get on the bus and sit anywhere we could. We then realised the bus was full and overbooked. We were then ordered very rudely to remove our luggage from under the bus and get off. Mind you we had a tour at playa de Carmen scheduled at 2pm. The bus leaves without us, us who have paid for a ticket for the 12pm bus. We tried to speak to management but they deflected our concerns and kept saying the didn’t speak English. We finally spoke to someone who spoke English and he said we could get on the next bus. So we lined up for the next bus and where refused entry by the driver even though the manager said we could get on the bus. We argued back and forth between the driver who wouldn’t let us on and the manager. The drive of this bus was a very stuck up rude man who wouldn’t even look at me whilst I tried to talk to him he just ushered on passengers pretending I wasn’t there. Throwing his hands in my face every time I tried to speak to him. That bus then left. We finally got put on the 12:45 bus. Which got us to puerto at 2:15. We missed our tour which cost us $100 USD each. And we did not get any type of compensation from ADO, nor did we get our money back from the tour we missed. All over it was a terrible experience, the staff most of all where very unprofessional and did not make traveling with ADO a pleasant experience. For any future travelers I recommend you arrive very early for your allocated bus. Because they over book their services and there is a good chance you won’t be let on.

Even if the buses are nice there is thefts happening. Keep your bags with you especially if you sleep. I kept our bags on top of us and got wallet and camera stolen. ADO should take care of this problem since I read lot of similar experiences on internet.

Hot water for the shower didn't work and no one came to sort it out. Dirty room with hairs on the floor and the room wasn't cleaned you could tell this because there were removed nail polish left of the coffee table - Disgusting. Room had a strong smell of mold and chlorine. AVOID AT ALL COST

Our second visit was February '24. On check in, I was told there was limited hot water due to boiler issue. What the reality was is they had no water in the rooms. I had to ask for water to be brought up to flush the toilet. I was told it was a city wide issue that had been going on for a couple of days and they were trying to find a delivery service. They should have not allowed people to check in with no water or should have already had a service set up to deliver. No compensation offered even though we couldn't shower. Thankfully it was just one night stay. We enjoyed our previous stay but won't return.

Pretty cute place but you get what you paid for. The good- price, location, air conditioning, service and cleanliness. The less good- the bed isn’t super comfortable and is on pallets. There are only sheets no blanket. (Small holes from wear in the top sheet and a pillow case) The shower is a hand held shower head with no holder. Decent for a night or two which is what we are doing but not ideal for a long stay for us.

We had an okish stay here. It’s a great location if you want to take the ferry, but not a lot else around the area (and the area is a little dodgy). I wouldn’t recommend staying here if you’re a light sleeper, there is so much noise. Dogs barking all night, cars and trucks, people grinding metal. Even with earplugs I could hear it all. Also the toilet had a really bad smell. But the free breakfast was yummy!

First thing we encountered when entering the place was a padlock on the gate. We asked the receptionist why he locks himself in and he said it's because the area is so dangerous at night. He spoke little english but enough to understand most things. The whole place is crawling with ants and cocktoaches. It's not maintained at all. Floors and walls are dirty. The neighbourhood is really scary and run-down. Street is all broken. It is very far away from the centre and any public beach. The taxi costs 800 peso (40 USD) to get to the tourist centre and Ubers don't want to go there. Rooms are not equipped at all. It looks like it has a small kitchen but it's empty. Toilets sometimes don't flush. There's no warm water in the shower. Most of hotel's crew doesn't speak any english and is very slow. Breakfasts are pretty bad. Coffee was the worst i ever tasted. To sum up: don't go there ubless you really have to

The location is only convenient if you're planning on getting on the ferry. We hired a driver from the airport who told us not to leave the premises because it isn't safe to do so after dark. This was awful as we hadn't eaten dinner and we were starving. The restaurant and bar were closed, so we were basically out of luck. The walls are thin and we kept hearing creepy loud banging noises all night until about 4am. Dogs barking and sirens going off felt like we were in a war zone. Needless to say, we didn't sleep. I couldn't wait for the driver to pick us up the next day and get us to Cozumel. I wouldn't recommend this place if you're looking to relax.

Came here for breakfast and it was very delicious! The hotel is very beautiful and the service is amazing. Michelle is a great host. I can’t wait to go back for breakfast again. Next time we planning staying here. It is a wonderful hidden gem!

Not expensive, clean, nice people, very good location still little hard to find, and missing many details like; 1 patio door can not be locked in upper room, 2 lower room's bathroom; window open to outside can not be closed, with no screen to protect from mosquitos, having nothing to hang on your clothes, no soap no shampoo 3 the guy who checked me in doesn't speak English, 4 breakfast is very poor almost only coffee,

The facility didn't have air-conditioning in the house which was so critical for me under the hot weather. Key-lock was also inconvenient as many facilities are using contact type fob keys nowadays. The staff didn't speak English, but very kind and supportive. I had to leave the house even before staying a night because of the heat and strong odor.

Worst place ever. The host put up rooms in different sites and when we come in heavy rains, she said she doesn’t have the room and when I try to ask her to take some responsibility she threat to call the police. Maybe I was emotional but she essentially just want to return the money we paid and let us go. This is totally intolerable.

Hello is Okay PlayStation the price is right Location the Place Little Little more organization and Little more I Need for the Players gnosoft a little more love her okay enjoy

Good enough!

(Translated by Google) Hostal run by poor people who work to sleep for free! When I wanted to pay, a couple from Uruguay was looking at my wallet, which was unusual! Ants and vermin in the bed, bathroom non-stop with volunteers! Dirty and filthy! (Original) Hostal gerund door armoezaaiers,die werken om gratis te mogen slapen! Toen ik wilde betalen was er een koppel van Uruguay m n portemonnee aan het bekijken niet normaal! Mieren en ongedierte in de bedding,badkamer non stop met vrijwilligers! Vuil en smerig!

(Translated by Google) The bed in which we “slept” is the worst mattress I have ever slept on, it is depressing, there was no paper in the bathroom or sheets on the beds, the lights were on until super late and too much noise at all hours…. Honestly, I don't want to go back... maybe the guy who served us is very friendly but in general the experience was not pleasant at all. It is not even close to the center and for the price it is not worth it, if you want to rest this is not the option since the mattresses are horrible and there is a lot of noise from the other guests Lousy (Original) la cama en la que “dormimos” es el peor colchón en el que he dormido, esta deprimente , no había papel en el baño ni sábanas en las camas , las luces prendidas hasta super tarde y demasiado ruido a todas horas …. Honestamente no dan ganas de volver … igual el chico que nos atendió es muy amable pero en general la experiencia no fue nada placentera Ni esta cerca del centro y por el precio no lo vale, si quieres descansar esta no es la opción ya que los colchones están horribles y hay mucho ruido de los otros huéspedes Malísimo

AWFUL EXPERIENCE. Recepcionist tried to force me into upgrading my booking without my consent and charge me twice the original price. Neither my booking NOR the original fare were respected, and they quickly wanted to wash their hands off canceling my booking right as I arrived. When questioned about actual support from THEIR mistake all she said was “we can’t help you” before dismissing my claims. All over the reviews you can tell they exercise this fraudulent practices frequently so know I'm not the only one. Contact your travel agency if this ever happens to you (because it likely will), they refunded my money and actually got me a much better place to stay at for free; hope this excuse of a hostel is taken away from their services.

Hello, unfortunately I cannot answer your answer. But you absolutely didn't send us away, we slept in your Dormitory. To believe that the previous comments are true, you had probably drunk a lot at YOUR party IN the hotel until TWO o'clock in the morning so as not to remember us.

No pillows, broken beds, no hot showers, friendly but decent staff, owners not responsible Even though I reserved a private room, it is said that it is impossible because other customers are staying on the day. Correspondence is too terrible, never stay Had the worst year-end

you get what you pay for. especially considering how the owner decided to have a party until 2am with loud music on a Thursday night when 80% of the guests were sleeping already. and when i say loud music i mean it. i also witnessed them messing up with bookings for other backpackers (not me, luckily)

The hostel did not accepted us last night even with availability. Our flight arrived late night and we were without hotel, just asked for a room but the girl was very rude. It’s not a friendly hostel.

Horrible horrible! They overbooked and then simply said “you’ll have to find another place to stay” It was the middle of the night so we had no choice but to find a last minute place which cost us 5 times the room we booked at this hostel

Terribly rude staff. We had a booking, but they told us they booked too many rooms and refused to provide any solution, so we were left with no place to stay.