Grand Hyatt Manila

This is truly an awesome five star hotel. There is no doubt in it, from the time you step a foot on the hotel property, you are treated like a King and served with a smile from every hotel worker. Woooow, security is also top level, they checked my car and as soon as as I parked my car, the luggage attendants hurried to help me unload my luggage and take it to my reserved room. The hotel desk representative Mr. Mike and Mr. Gerald are super fast, they checked us in and out in few minutes. Ms. Hanna and Mr. Roi helped my wife with her luggage and put in the car after checking out. There is a superb music band that plays soft music in the hallway after 5 pm to relax and drink your favorite drink. People, the breakfast buffet is out of this world, please you have to try it, endure the price tag and just try it, my breakfast servers were Mono Mk and Kate, as soon as the dish is finished, they hurry to carry it away. Cannot thank enough Ms. Marry Ann for hiring such wonderful workers who serves with a smile and supper attentive to our needs specially coffee and Late.. Ms Fatima from the breakfast cooking area cooked me my favorite breakfast which was not available in buffet, she asked me what I want and told her, eggs with green peppers, tomatoes and yellow peppers and green onions. She cooked it and brought it to my table. Wooooow, this is all because the breakfast buffet is run by an awesome manager Ms. Mary Ann, thank you Ms. Marry Ann for leaving this one of lifetime breakfast experience. It takes long hard work and training to accomplish this superb experience. The assistant manager Ms. Michael escorted us to our table with a genuine smile and assigned us our servers Ms Kate and Mono who helped refill my hot water 4 times for my tea. The breakfast chef Mr. Alexander from France made sure the food tastes awesome and everything is available. Of course the French bread begget,was available along couple of other kind of breads. The selection of cheese was limited to 3 kinds, not like the true French and German breakfast buffet where there are many different kind of cheese and tens of kind of breads available. The breakfast buffet is geared and stacked mostly to Asian tourist more than European and Middle Eastern tourists but the buffet was awesome. Please see the pictures of the breakfast. Mr. John the swimming pool attendent helped me with the towels in the swimming area, no need to bring your room towels to the swimming area and he kept watching the kids swimming as a life guard. The room was superb except that the tub knob came apart and it took maintenance 2 days to fix it. Maybe the parts were not available but we would think 5 star hotel would inspect the rooms before reserving it for a guest, please see the broken knob pictures. Overall, superb and once in a lifetime experience but my advice don't book this hotel if you are traveling back to the airport. The traffic to and from the hotel is horrendous, it took me 1.5 hour to get to the hotel from the airport and 1 hour back to the airport because the hotel is located in mid down town. Thank you hotel management for this superb treatment and smile by every hotel worker and the training you put in to make the guest experience is a life time experience. This is truly a five star hotel, no doubt or ifs.