(由 Google 翻译)我们以前来过这里,体验比以前好得多,但遗憾的是,这次的用餐体验让我们失望了。
食物:
食物还不错,但没什么特别惊艳的。我点了pow wow taco,基本上就是一块普通的油炸面包上放了一层番茄味很重的辣椒。火鸡三明治还不错。农夫拼盘也不错。菜品的摆盘也不错,但总的来说,食物不再像以前那样引人注目了。
饮料:
这里才是真正让人失望的地方。我点了三次同一款意式浓缩马提尼,每次出来的都不一样。当我们提出质疑时,服务员坚持说它们是一样的——同时把第一杯饮料放在第二杯旁边,而第二杯的颜色明显不同。他非但没有承认差异,反而争辩起来,这感觉很奇怪。
服务和安全问题:
更令人担忧的是服务和问题的处理方式。我妻子坐在一把露台椅上,结果发现它坏了,边缘锈迹斑斑,割伤了她的腿,还撕破了裤子。我们提起这件事时,服务员似乎很生气,只是说要“停止使用这把椅子”。妻子去洗手间清洗伤口,伤口已经很痒了。我要求找经理——主要是因为经理态度冷漠。
经理来了之后,情况并没有好转。她说只是“一点擦伤”,看起来与其说是关心,不如说是恼火。她说话的时候甚至不停地把手放在我妻子的胳膊上,这让人感觉很尴尬。后来,另一位经理拿着急救箱过来了,但显然他没有接受过真正的医疗培训。没有人真诚地道歉,也没有人承认衣服被撕破或服务质量差,之后就再也没有人来办理入住——我们不得不叫服务员过来结账。
最终印象:
是的,他们确实免费赠送了做错的饮料,但那只是他们唯一的举动。我去过一些比较便宜的休闲餐厅,遇到一些小错误,他们都会真诚地道歉,并免费赠送饮品——而在这里,在一个本应高端的地方,我们却受到了傲慢、防备和缺乏问责的对待。
我们其实一直考虑在这家餐厅所在的度假村举办婚礼,但这次经历之后,我们改变了主意。如果管理层就是这样处理安全问题和顾客顾虑的,那对餐厅的其他方面来说,真的没什么信心。真可惜,因为我们真的很想喜欢这家餐厅。
(原文)
We’ve eaten here before and had a much better experience in the past, but unfortunately this visit left us disappointed.
Food:
The food was decent, though nothing spectacular. I had the pow wow taco, which was basically a very tomato-heavy chili on an average piece of frybread. The turkey sandwich was decent. The ploughman platter was decent as well. Presentation of the dishes were nice, but overall, the food just didn’t stand out the way it once did.
Drinks:
This is where things really went off. I ordered the same espresso martini three times, and every single one came out differently. When we questioned it, our server insisted they were made the same—while holding the first drink next to the second, which was clearly a different color. It felt strange that instead of acknowledging the difference, he argued about it.
Service & Safety Issues:
The bigger concern was the service and how issues were handled. My wife sat in a patio chair that turned out to be broken, with a jagged rusty edge that cut her leg and tore her pants. When we brought it up, the server seemed annoyed and just said he’d “remove the chair from service.” My wife went to the washroom to clean the wound, which was already irritated, and I asked to speak to a manager—mostly because of the dismissive attitude.
When the manager arrived, things got no better. She referred to it as “a little scratch” and seemed more annoyed than concerned. She even kept putting her hand on my wife’s arm while talking, which felt awkward. Another manager came out later with a first aid kit, but it was clear he had no real medical training. No one offered a sincere apology, no acknowledgment of the torn clothing or poor service, and after that point, no one checked in again—we had to flag down our server just to get the bill.
Final Impression:
Yes, they comped the incorrectly made drink, but that was the only gesture made. I’ve been to casual, less expensive restaurants where small mistakes were met with genuine apologies and a comped item—here, at a supposedly high-end place, we received condescension, defensiveness, and a lack of accountability.
We had actually been considering having our wedding at the resort this restaurant is part of, but after this experience, we’ve changed our minds. If this is how management handles safety issues and customer concerns, it does not inspire confidence in the rest of the establishment. Quite a shame, because we really wanted to like this place.