The 11 best all inclusive hotels in Benidorm

From arriving late due to delay at airport Nobody on reception. We shouted for service and a scruffy man came out stinking of smoke. He had an infection in his nose and we could see the infected bubble just hanging. That put me off straight away. He threw the bands on the desk and said DOOR. we took ourselves in the lift. The room was very clean and tidy and the cleaning staff made sure it stayed that way. The lifts are appalling and having to wait is the normal. The food was ok very repetitive but you could always find something tasty. The bar was 18 deep sometimes 22 waiting to be served. The entertainment area bar was very good and friendly staff kept it moving with no problems. We have been to this Hotel at least 3 times over the years and this will be the last. It’s certainly Gone downhill and so has the clientele.

👍The room was lovely, big, comfortable and quiet. Lovely drinks...very generous.... friendly bar staff. Pool and roof area lovely...great views....warm pool...lots of sunbeds. Great location 😞 Food awful......breakfast was the best...well cooked great variety....the meat was burnt on the outside and pink in the middle...prawns were not right......cold pasta....chewy rice....we were all inclusive but went out to a lovely tapas place every night. Restaurant staff not particularly friendly. Slowest lifts ever...ended up carrying luggage to 4th floor...could wait 5 mins for lift and it never arrived.....we could take stairs but not great if you have physical difficulties or a pram

To be honest and I don't like leaving negative reviews but this hotel is a bit of a dive. The lifts barely work, room wasn't very clean. The food isn't up to much . The location was the only positive. Hotel not really suitable for people with limited mobility. We waited 1hour for a lift . I won't be in a hurry to use it again .

Stay here if you want to spend your all inclusive break waiting for a lift and being disgusted by the food, its vile. We paid for all inclusive and had one breakfast and one dinner in this place and we ate out the rest of our break, so disappointing. The locals are so rude once they know you're tourists. The Spanish bar staff were so lovely to be fair, but surprisingly there was an English woman working behind the bar, she needs a lesson in customer service, I felt like I murdered her granny everytime she served me. Just my opinion folks, but I really felt I had to share this.

The hotel is a bit dated but this is not a negative really. Got the Spanish vibes. Staff are lovely and very helpful. I am not a drinker so we not really using the pub downstairs but at the pool bar the drinks are ok.Good choice of food in the restaurant as well.A lot of old Spanish ladies but they just make me smile.They always look nice and I wish I will be able to enjoy my retirement like they are 😁

Terrible. The photos give a false image. Child pool is absolutely tiny. For babies. Food on buffet cold…including the hot food! Not enough staff on bars. Queueing for 15 minutes on average. Even longer wait for lifts. Reception staff don’t or pretend to not speak English. Bad….very bad!

We unfortunately stayed here in June 2025 with our 3 young children. I cannot stress enough that Magic Cristal Park could not be further from how it is described on the websites! This is not a child friendly hotel. It is in a very Spanish part of Benidorm where the locals do not want to see anyone from the UK and they will happily walk into you and/or the kids without even looking around to see if they have knocked you over! It has NO entertainment for kids, the pools are on different floors and getting an elevator at any time is almost impossible. The toddlers pool is on floor 5 which offers NO snacks or refreshments at all at any time, nor is there any staff present here, other than to unlock the door in the morning and lock it again in the evening. The pool on floor 7 is very disappointing to say the least. For a start it is too deep and has no staff other than the 1 bar member who is as you can imagine too busy to see anything that might be going on at the pool. There is also nowhere near enough shade on floors 5 or 7 from the sun, which again begs why this hotel is aimed at families. The only snacks available (and may I add these are on floor 7 only) are salty, soft crisps or nuts that have been sitting out all day in the direct sunlight! There are NO ice lollies or ice creams available in either pool area. For any food (if you could call it food in this place) you must make the track down to either -1 or -2 which I will warn you, you most likely will wait a good 20 mins on an elevator coming. The food is absolutely disgusting, it is the same every day (morning to night) and you’ll be hard pushed to get a clean plate (if you brave the food) as they are not half washed with old food stuck to them! We unfortunately went with the Ultra All Inclusive and the so-called extras DO NOT EXSIT from the premium drinks, the mouthwatering food, days away, brunch by the sea, gaming experience etc. You also have to sort your own transport for the days away. We begged the hotel and our travel agent On The Beach, to move us to a sister hotel (or anywhere) but they said they couldn’t. The hotel offered a 10% refund on the £2480 the hotel cost us, which was a complete joke! They also said if we accepted the 10% offer that we would have to leave the hotel immediately! We had no choice but to stay. We had to eat out every day as the food in Magic Cristal Park was that bad (not what you book all-inclusive for)

What a hotel, the best all inclusive by far ! Should be 5 star. Hotel spotless and wide range of variety of food cocktails and wine! Judith Oscar and entertainment staff were amazing so welcoming and so much fun. They made our holiday one of the best! Be back in next few months ! Recommend this to anyone

Stayed here for a week. Absolutely loved our time here. Hotel was really clean & modern. Rooms were cleaned everyday. Food was good, plenty of selection to choose from. Staff were friendly & helpful. Will go back to Sandos Monaco again. Couldn't get by the pool, due to inconsiderate people leaving towels on sunbeds, yet going out for the day. Had a spa massage & Facial for €75 which was a little disappointing. Not worth the €75 for a soft massage. But overall great location & great hotel.

Fantastic hotel, modern, spotless, great staff, helpful and friendly especially the entertainment team, kept us involved in activities every day. Would definitely recommend and will be back. Ideal location between old and new town.

Excellent hotel,service is absolutely brilliant,staff are fantastic especially Cristian on reception.All the staff go above and beyond with service,the restaurant staff are extremely polite and courteous,the entertainment girls are brilliant at their job.The food presentation is absolutely amazing it is off the planet,the choice of food whether its breakfast lunch or evening is a joy to behold,this was our first time to Spain and this hotel and its staff made it for us and we went all inclusive definitely worth it,the room was brilliant the air con was great (keep balcony door and curtains closed for maximum cool),the bed was huge and comfy I would say that bathroom could do with a walk in shower instead of shower in a bath in my view,also the entertainment does go on a bit late and is a bit noisy so it’s hard if you want an early night.The pool is brilliant but a bit shallow (1.5m) TIP: If you want to reserve your sun lounger they don’t open door to pool area until 8.45am I was there 8.30am.I will also say that the whole atmosphere around the pool is lots of fun and people are very friendly,all in all I would definitely stay there again,note it’s an adult only hotel.

Great hotel , amazing service the staff are brilliant here, excellent choice of food , great location and the bar areas in the hotel is fantastic would highly recommend this place, more for hotel standard and its general location. I see some saying the rooms are sub standard or below par,this is not true in my opinion, it's not the hilton so what are people expecting? The rooms were clean ,had a fridge, a balcony and a great shower plus house keeping done an amazing job daily, seriously can't fault this hotel in any way. Kudos to the great team inside this hotel,from reception to bar to housekeeping and food areas, they do a great job 👍 thanks for the memories.

Highly recommend! This hotel is great! Great staff, rooms, food, drinks, location… you name it. The location is amazing, just a short walk down a straight path to the beach. Old town is a short walk as is the rowdy areas. But this hotel is in quite a peaceful location (amazing). Food is fresh and hot with a good selection daily. Even the snack bar served wicked kebabs! Drinks were cruzcampo beer, nice cocktails (not pre-mixed) and selection of wine. The pool was good size and we always managed to get on the loungers. Beds were comfy and the room was clean! Really really pleased with this hotel! Thanks all who contributed!

Loved our stay first class service and staff brilliant, food and drinks all days choice for everyone, well be back highly recommend

A lovely hotel with friendly attentive staff. The entertainment guy was the best. The room as always clean and modern. The turns were great and the food was nice. Yes it got a bit samey after a week but it was well presented and lots of choice. I always judge a place if I’d go back and yes I would. I couldn’t fault the place. The bonus was no kids 👍🏻

Just outside the Old town. Spotless hotel and friendly staff. Food is great with fresh meat and fish cooked Infront of you (and eggs in the morning). Daytime activities you can join in with if you like. Entertainment staff are great too. We'd return back to the hotel!

What a great hotel! The room was spacious, comfy and clean and from the balcony we could just see the sea. There was a fridge and a kettle in the room as well. Lots to choose from for breakfast and the staff were very helpful and friendly. Adult only hotel, which was great for us. Short walk gets you right to the tapas area. Definitely would stay here again.

The hotel location is good, Its a clean hotel and the staff are lovely. The pool area is an absolute joke with a hamdfull of beds no where near the amount needed for the size of the hotel and the area around the pool is small too so I guess they couldn't fit anymore beds if they tried. Chances are you won't get a bed if you arrive at the pool at 5 minutes past 9am. I went to get a coffee at 11.30am to be told I couldn't have one because the machine is not available at the moment, wow apposed to be a 4star hotel. Its at best a 3 star for retired aged people.

Lovely hotel, staff are very accommodating, especially with visitors with special needs(my partner has EUPD and several mental health issues and I'm autistic and depressed) Roberto bent over backwards for us when we arrived to make sure we can get into our room and get settled when my partner was having issues, likewise when we needed transport etc. we were very well accommodated. The hotel itself is located in a lovely spot in central Benidorm with supermarkets dotted around and a short walk from the beach. The hotel has a good selection of entertainment at night and daily activities in the day, while we didn't make use of all the facilities/activities (we didn't do any of the day activities as we spent our days mostly exploring and going on other outings, likewise we didn't use the TV in the room either)I don't doubt that these would be a good experience for those who would use them. Hotel staff are also good for calling taxis and making reasonable arrangements which is very handy as the local taxi company will put the phone down on you unless you speak Spanish, the drivers themselves will mostly understand you if you speak English. On a similar note, the locals pronounce "Royal" as "Royale" and saying the name of the hotel in as an English person would say "royal" will result in a confused look from any local taxi drivers or anyone you ask for directions from.

Just arrived home to day after a week in the RH Royal and what a fabulous week we have had hotel is so clean food is brilliant lots of choice rooms are so nice all the staff are so lovely and the entertainment team are absolutely brilliant definitely made our holiday he is so funny and made us have the best time ever and have a good laugh will definitely be booking up for next year thank you very much to all the staff for making us have a fabulous holiday

Worst experience of my life, the staff was so rude not One was nice, the pool is constantly freezing even at 24 degrees no one was in it the whole holiday, we went out everyday by 11pm and we came back to be told we have had 7 complaints for noise after 12pm we was not there!!! They threatened to ring police to which we told them they can as we was not noisy. They then said they do not allow children in the hotel we are both 22 the man wouldn’t let us speak and was talking over us. On check out day we got a call from reception “get out now hurry up and get out” the whole holiday we had dirty looks from all staff, we will never ever stay in this horrible hotel again.

Fantastic entertainment staff! We loved the Halloween haunted house walk through experience! The shows are great pretty much every night! The greatest showman one was fantastic!! There’s always plenty of seats to choose from in the main show room (comfy chairs to add) Also the play park is open at the night time which is great for the little ones to burn off some steam before bed. Kids disco every night. Only fault would be the barrier from the park to the pool it’s just a strip of material that children can go under, a physical barrier like the entrance gate would of been safer, (my children have additional needs so will often bolt where they should not). Other than that everything else is fantastic!

Just 300 meters from Levante Beach, everything you could ever need is here including incredible pools, a decent buffet and spacious rooms. I booked B&B in the EXTRA DOUBLE ROOM that includes in room tea, coffee machine & a kettle. Chocolates & sweets in a glass. Nice balcony. Pool towels to use. 2 bath robes & 2 pairs flipflops. Mini fridge had 6 cans soft drinks & 4 bottles water. We were asked during check-in to pay a refundable €50 for "just in case damages" - kept deposit receipt & showed at checkout for refund once the room was checked by a staff member.

What a fab week! The hotel was super clean. The rooms were comfy, we had bedding changed daily, new towels daily. Everything was perfect. The food was lovely, lots to choose from. There was so much to do throughout the hotel daily, so many activities for adults and children. There was entertainment on every evening which was suitable for all ages. The staff at the kids club were outstanding, they were so attentive and kind. The pool was huge, it was amazing! I highly recommend this hotel and its service.

Been here a week the sheets in the room got changed once the rooms were only new towels and bed made no actual cleaning, they have hand soap as body wash in the shower. The food is inedible would rather go out for food and drinks. Not worth all inclusive as you have to pay past 12 o’clock on day of check out if your flight is later in the day. Walls are paper thin so can hear everything that happens on your row of rooms. The only decent thing about this hotel is its a 4 minute walk to the strip and about 7 minutes to the beach

I stayed here for 3nights recently and thoroughly enjoyed my stay! The hotel is modern, clean, very large and roomy, easy check in and the rooms were perfect and came with a balcony! The main pool is amazing, it's huge with lots of seating & made to be tropical with palm trees and plants!! The pool is huge with different sections and the pool bar is fast service with plenty of drinks options! The breakfast was 8.30-10.30 worn plenty of seating and lots of breakfast options: English breakfast, pancakes, Salamis and cheese and breads and donuts! 10/10. The location is brilliant!! There is a store next door to the hotel to get drinks and snacks, also next door is an indoor market which sells bags/clothes & baguettes and cakes! A 3minute walk away you are directly on the strip where every bad is a different theme and busy, along with clubs! The beach is very close and can be seen from the balcony around a 5minute walk!! Golden sands and blue water!! I would recommend staying here! 10/10!

Entertainment staff are amazing! Especially the Halloween entertainment. Brilliant job! Rooms are very clean - small family room, 4 people squashed in one room. Food is okay - not if you have picky children. Great location - noisy in pelicanos. Pool is freezing but once you’re all the way in it feels okay and it’s to be expected in October. Lifts are fast and easy to use. No long waits this time of year Even entertainment also brilliant.

A Wonderful Honeymoon Stay at Sol Pelicanos Ocas We had an unforgettable honeymoon at Sol Pelicanos Ocas in Benidorm. From the moment we arrived, the staff made us feel so special—everyone congratulated us with genuine warmth, and we were surprised with complimentary chocolates and bubbles in our room, which was such a thoughtful touch that really made our stay feel celebratory. The hotel itself is very nice and in a fantastic location, making it easy to enjoy everything Benidorm has to offer. The atmosphere is welcoming and relaxed, and the staff truly go above and beyond to make guests feel cared for. Their friendliness and attention made all the difference. If we had to mention anything, the walls are a little thin when it comes to noise, and the lifts can be quite slow at busy times. But honestly, these were only small details compared to how lovely the overall experience was. Thanks to the amazing staff and the great setting, our honeymoon was everything we hoped it would be. We would happily come back and highly recommend Sol Pelicanos Ocas for anyone looking for a memorable stay in Benidorm!

We had a lovely stay in Hotel Magic Rock Gardens in Benidorm. The rooms were cleaned every day, and no problem getting fresh towels. We ate in the buffet restaurant most days and the food was very good at every meal, plenty of selection to suit everyone. The staff in every section of the hotel were very friendly and helpful. We would stay here again. The only downside was the steep climb up the hill to get to the hotel, but that was probably good for us

We had a Ultra All Inclusive at Cristal Park so was able to use sister hotel facilities. These have to be book in advance as they have 2 slots 1pm to 8pm and 5pm to midnight. You can have lunch or dinner. We only used this hotel as a day visit for there facilities but from the little time we spent receptionists were very welcoming. Kids club has a soft play in there room and there last activity at 4pm and last entertainment at 10pm ( good time). The decor inside is rocky which is cool. It has a candy floss machine €5 and a few arcade games. We were able to use there pool with slides and a children's water play area. We will definitely come and stay at this hotel next time. The only downfall is that it is located on a hill, coming down is fine but going up is tiring. But good public transport around at the bottom of the hill alot of shops, restaurants and the beach. Life guards by the pool.

Great hotel for families. Food was better than some 4/5 star hotels i have stayed in, always something there to make up a meal. The only real issue i had was the set up with the rooms, if you like a balcony you will be disappointed and the bed set up is strange to say the least. To have two double beds pushed together for a family of three/four was a new one for me. Rooms are cleaned everyday and the staff are all very friendly and helpful. The location would be a five star but that hill to get up to the hotel can be a tough one even for generaly fit people.

Magic Rock Hotel was such a fun stay! 😊 Great food with lots of variety, and the evening entertainment was a blast – karaoke, shows, games. The staff were lovely, and the location is perfect, just a short walk to the beach (5 min.). We'd happily come back! 🌴✨

At first, we were skeptical to book the hotel after reading bad reviews. Good thing we did go with our guts and booked it anyway. Our stay had been amazing especially for our children. We had a balcony with amazing view of the beach and skycrapers. The hotel was clean and all the staff were approachable and amazing. Hats off to the entertainment staff, to the kids zone Sandra and Evelyn and to the amazing kitchen/restaurant staff David and Jose David who always provide us our high chair every meal and for being so kind to us especially to our toddlers. Thank you all for making this trip a memorable one. ❤️ Although one thing, we hoped that the kids shows were moved earlier instead of 9pm onwards because it’s too late for them, and the sound system was way too loud. We can still hear it even if our room was at the front of the hotel. We also felt bad for the magician for the magic show as he was amazing but some families had to leave middle of the show because it was already near midnight. Way too late for children and parents. But all in all, it was an amazing experience! Thank you.

Just back from an 11 night stay. Hotel is very clean and tidy staff with friendly staff whom spoke good English. On arrival room was clean and well presented we new before hand of the lack of balcony and didn't bother us much as we thought it might. The entertainment team were absolutely fantastic the kids loved them hardly saw my 9 year old daughter as she was at the kids club nearly every day . Food was great, nice to try different food (one of the reasons we like travelling) but also had a touch of home. Drinks were branded and plentiful, and the coffee was great .The location of the hotel was good with sun from around 11 till 3 round by the pool , this was fine though as the beach was only a five minute stroll away with shops close by and the twice weekly outdoor market only a 20 minute walk away . Overall, it was a great hotel which we would happily stay at again .

Absolutely loved this hotel with my family. The entertainment was great, my son doesn't normally like going to kids club but Sandra and the other staff made everything so fun for myself and the kids. Food for me was lovely but you always get Picky people. There's something for everyone. Would definitely stay again!

We stayed for 2 weeks, our room it was at 11th floor. The room was clean and comfortable. On each morning the cleaning staff did a great job. The food was very good. We had only the breakfast included but we payed for our diner several times. The pool area has a nice pool and a nice bar where you can order drinks. Indeed, a new wing of the hotel is still under construction, but the noise is not so bad. They are trying their best to respect the guests during this development.

Stayed week of 29th September- bed and breakfast option- Fantastic hotel, rooms and hotel was spotless- room cleaned daily, breakfast was lovely omelettes and eggs cooked to order, large array of options and catered for my husband who is coeliac. SPA and roof top bar were amazing - highly recommend the cocktails. Location was fabulous- building work was going on but wasn’t a huge issue. Would definitely recommend x

This is the fifth time we've stayed at Port Benidorm. Beautiful, modern hotel. Comfortable, well maintained rooms cleaned and towels changed daily. Great food. Great location. Great value. Cheerful, helpful, efficient staff. Clever lift allocation system, so even at the busy times you aren't waiting ages for one. We'll certainly be back next year.

Clean hotel Nice pool with good food at the poolbar. Spaceous and clean rooms. Asked for a low floor and got the second so thanks for that. Very good situation close to beach and everything. Food can be better in buffet. Works going on but not much bother.

Hotel was lovely, Rooms nice pool area great. The only thing that let this hotel done was the food it was cold. After speaking to a few people who were at the hotel last year. They found a difference this year also about the food. We were there last week.we have been coming to Benidorm for almost 25 yrs I was with my sister.

Clean hotel Nice pool with good food. Spaceous and very clean rooms. Friendly staff. Very good location, close to beach and the strip. Building Work going on but not much noise. Would definitely return to this hotel.

First time in Benidorm and Port Benidorm hotel and was not disappointed. Rooms were spotless hotel was spotless location was good. We travelled with my 6 year old grandson who had food allergies and even though we were all inclusive the staff and even the chef had no prob comming to us each day to let us know which foods he could and couldn’t eat nothing was to much effort. Loved the place will look forward to returning

I had a good time here , but the end threw everything away when I forgot my Christmas gift on the room and they just ignored me until today and did nothing to resolve this , I sent email , I called 2x and they would only say that they were going to check with cleaners and call me back but never did!! , left my brand new never used apple AirPods in the room and 100% one of the cleaning ladies took it , as I could follow through Find My Phone !! Absolutely disgusting behaviour!! It’s not for the airpods value, it’s for their sentimental value 😢

We got into this hotel after booking a “last minute vacation” and Poseidon being the only one available. We were met with a pleasant surprise. The hotel is very nice, the views are absolutely amazing and the staff from reception to cleaning staff were so friendly. The only negative thing, and it isn’t a hotel problem per say, was the evening entertainment/music. Every singer was blend, the atmosphere wasn’t very nice and it felt like a retirement home on every show, even though the hotel has great facilities for entertainment. Besides that we absolutely recommend this hotel, the views are unmatched and cleanliness is spot on. Thank you all at Poseidon for having us!

Absolutely fabulous hotel. From the moment we arrived, we were greeted by lovely staff at reception. Offered free room upgrade. The choice and quality of the food at mealtimes was outstanding. Watching the show cooking chef cook your food was brilliant. Rooms are spotlessly clean, unobstructed views of the Mediterranean sea, and such a lovely environment to experience. Will definitely return, the quality and hospitality is far above 3 star rating.

Had a great stay at Hotel Poseidon Playa! The staff were very friendly and made us feel welcome from the start. The rooms were clean and comfortable, with beautiful views—especially of the sea. The foodl it was good, and the drinks were enjoyable too. The location is excellent, just a short walk from the beach, which made it easy to relax and enjoy the area. Would definitely consider staying again!

Great location. Hotel across from the beach, great views from room. Abit outdated but clean. Basic hotel with not much to do. Animation team are amazing and keep the guests by the pool entertained. Food is varied but a good choice. I would not advice all inclusive due to lack of services like food in the day time. Drinks are cheap compared to other hotels. The staff at reception are happy to help. The staff in the restaurant are not very approachable and can be ignorant. No play areas for children outside . Small games room in reception for kids but not much to do. It's an ok hotel but there are better 3 stars. NOT DISABLED FRIENDLY, ONLY A RAMP TO GET TO RECEPTION. THE POOL IS ONLY ASSESABLE BY STAIRS.

We stayed 7 nights at this beautiful and clean hotel. The staff incredible friendly cleaners, receptionists, cantine and also bar staff very attentive and polite. The room is more than expected with balcony and cleaned every day . We never used the pool area but looked clean and people had lots of fun. The beach is just over the road you can rent sun-bed for €6 and umbrella €6 . Only one negative point when it comes to the food most of the time we find it undercooked but can be just for our taste however we always found somethings to eat , they have the best coffee as well which I enjoyed a lot. When it comes to drinks I had the best mojitos and also discovered the sangria’s which was delicious.

The rooms are extremely old and haven’t been renovated inside since 1997. They proudly say they make small renovations every year, but they really are very small. Only the exterior has been renovated — the interior is in terrible condition. The worst part was that we paid for a 25 m² room and received one that was only 14 m². Their response? “Please speak to your travel agency.” We showed them proof on our voucher, even left a €20 tip, but it didn’t make any difference. Also, they charge you for drinking water. Even with half-board, they don’t offer free water at the restaurant. I absolutely do not recommend this place!

Location is perfect. 10 min walk from main shops and bars. No noise in the hotel. They don't allow stag nor hen parties so the hotel is very family friendly. Hotel is spotless. Views from top floor is breath taking. Food was very good, great choices to suit all diets. Staff at bar/restaurant and reception could not be friendler. Although supposed to be a 4star I'd safely say it's closer to 5star. Have been there for a week and I'd happily go back.

Stayed here for a week in August. This hotel was amazing! We requested a low floor because of my asthma and I was scared of lifts and we were put on the third floor which was perfect! Really appreciated this as most hotels wouldn’t bother listening to your request. The rooms were bright, spacious and clean. The beds were super comfy and the air con was a bonus! The balcony was massive and perfect to chill in the evening. The rooms were cleaned every day. The location was perfect with being 5-10 minute walk to the main strip - not too close where it was noisy at night but perfect and quick to walk to. There was a bar called “titanic bar” only a few minutes walk from the hotel and their food and drink was lovely and great value, lovely atmosphere within the place. The pool bar inside the hotel was also nice and the food and drinks were good. We were all inclusive and it was definitely worth the money! The staff were always friendly and helpful. There was lots of different entertainment on every night for all ages. There was games every day around the pool eg volleyball, dancing, archery and darts. There was always something to be doing or you can chill at the pool . Was a great holiday and will definitely be back some point in the future! Thanks Sandos Suites

We’ve stayed at this hotel three times now, and we already know we’ll be back again. Benidorm is such a special place for us—we met here and even got engaged—so it holds a lot of meaning. That’s why choosing the right hotel is so important, and Sandos is absolutely perfect. What makes it truly stand out is the staff. They always greet us so warmly, and incredibly, they even remember our engagement story. That personal touch means the world to us—it genuinely feels like coming home every time we arrive. The hotel itself is fabulous: clean, comfortable rooms, great food with plenty of choice, and a relaxed, welcoming atmosphere throughout. The all-inclusive setup takes all the stress out of the holiday so you can just enjoy every moment. The entertainment is always fun, and the pool area is a great place to unwind. We’ve made some of our most cherished memories here, and every stay adds something new to the story. If you’re looking for a place that’s more than just a hotel, somewhere that truly cares, this is it. We wouldn’t dream of staying anywhere else in Benidorm.

Attended here as part of a deal at a sister hotel offering a meal in their Asian restaurant on site. Hotel appeared very clean, well sign posted, easily accessible for mobility issues and pleasant staff. The asian restaurant was lovely - well decorated and super friendly staff. The menu is small but as its part of the hotel I expected that. Food quality was really good, served quickly and was tasty. Would 100% recommend as appeared to cater well for families too.

Visited late September 2025, Lovely hotel, very clean, helpful staff, particularly mentions for Matthew, and Henry at the outside bar, very friendly and chatty, as was the outdoor snack chef, he was very funny and kept everyone entertained while waiting of your food being cooked to order, rooms are spacious all facing the pool/sea front, (you can just about see the sea through the skyscrapers) large balcony facing the sun all day, small fridge and kettle in the suite, although you have to ask at reception for tea/coffee etc, as strangely none in the room, comfortable bed, rooms cleaned daily, buffet style restaurant, food was a highlight, loads to choose from, always replenished quickly if running low, full English breakfast, as well as continental, menu changed every day, with the usual pizza, nuggets, chips for kids, full roast on a Sunday, entertainment on in the evening, singer, disco, karaoke, quiz, usual poolside daytime activities, water aerobics, darts, archery competitions, etc, not a great amount of choice of drinks on the all inclusive side, (no cider😡) there was an option to pay for a premium package, includes your own bar and sun terrace and branded drinks, the only thing with this hotel is its location, it’s in a predominantly residential area, it’s about a mile walk down a slight slope to the beach (uphill on the way back) for those who know Benidorm well, it’s about 200m further on from the sun/wed outdoor market…… Would I stay here again?…….definitely (but if any of the hotel management are reading this, please get a cider in all inclusive bar)

Amazing place right near all the fun bits in Benidorm. Reception staff were amazing, in the buffet, I want to personally thank Simeon and Denis, they were so so helpful and super friendly, catered for my mum's allergies and I cannot explain how amazing they were. Didn't have a single bad experience with anything, the staff were friendly, left us some chocolates too, the holidaymakers were so friendly too, pool was nice, amazing music shows on at night, but not too loud that you couldn't sleep. I would highly recommend this place to any family or even just a lone traveller, good price, good service, amazing place. If I do return to benidorm in the future, I will definitely be returning.

Great hotel very friendly staff and good with kids even my very awkward autistic child! Enough to keep them fed, watered and entertained. The only thing I'd like is a little bit of music around the pool and more varied music in the evening. Lots of repeated songs, which could get annoying. The cabaret evening was very good fun- we thoroughly enjoyed. The bar staff were incredible, and the chap usually running the outdoor snack bar was so friendly and chatty and remembered what everyone ordered! Would come back:-)

Very nice hotel. Comfortable beds Comfortable pillows, Plenty of them. Very hilly location. €18 per night to park a car but free to blue badge holders. Check-in was quick and efficient. The bar is very expensive! The dining room is very noisy. The food is okay, plenty of it, but by the time you found everything you need and get to eat your food, the air-conditioning has made it cold. All in all a very nice hotel and we would go back.

Me and my partner stayed at this hotel for 5 days and had a fairly pleasant time. The rooms were cleaned daily to a decent extent (bins emptied, beds made etc) but there were many marks on walls, shower and lamps hanging very loose around our room. The balcony was nice, decent size and had a fantastic view of the surrounding area and above the pool (third floor). The guests either side of us unfortunately were extremely unpleasant, on our last night here a huge group of guests piled into the neighbouring apartment, heavily smoking and blasting music to the point it felt like I had headphones on! No sleep for me before my transfer!… another night we had 20 solid minutes of people hanging outside our door, trying to get into our room via the handle. Rather scary! On a positive note, the breakfast service we paid for was pleasant and offered a decent selection every morning we ate there. The pool itself was clean and spacious, despite there seeming to be a lot of rubbish poolside and in the surrounding areas which wasn’t overly pretty. The location of the hotel is on an extremely steep hill, so beware if you’re travelling with young children or elderly folk. It wasn’t too bad for us as we’re in our 20’s but we opted for a taxi back up the hill most nights. The hotel is fairly close to the main strip with a 10 min walk inbetween, full of bars, bistros and restaurants. Overall for our first holiday it was fairly pleasant, we didn’t spend too much time in the hotel as a whole but the time we spent here was okay, definitely has its faults :(

Rooms were basic but clean. Breakfast had lots of variety and is served until 10am. The sun beds and pool don’t open until 10am so you need to queue from around 9.45 but there was plenty of beds. There is a free bus every 20minutes to take you down to the beach as the hotel is up a hill. I liked being away from the strip and taxi was €5-7 back. The Club sandwich was lovely at the pool bar and rose wine was really nice and cheap (€3.50) overall it was a good experience.

We’ve had a lovely stay here myself my partner and our four children. Everyone was very pleasant cheerful and helpful. Hotel very clean rooms well cleaned daily with fresh towels and bedding if needed. Entertainment for the children was amazing a lot of engagement. The lady in the children’s entertainment was superb with the little kids and made them feel comfortable to join in all activities very talented young lady Thank you for a lovely stay All best wishes

Stayed here on a lads holiday- room quality was good however there was some mould in the bathroom. We were staying on the first floor which meant our balcony was over a roof and we didn’t have much of a view. This was a letdown. The cleaners were really nice and offered to clean every day. Pool is excellent however the food at the bar is just frozen supermarket stuff. Overall this hotel is great value and far better than other venues in Benidorm

After reading the reviews I was shocked. I must of stayed in a different hotel! Staff have been absolutely amazing & really helpful. Our patio door didn’t lock at first. Partner went down & with in seconds of him being back in the door a guy came to fix it. Rooms are standard but clean. Nice little vending machines near the stairs/lifts. In door pool you need a swimming cap but nowhere on site to buy one. Lovely little shop. Would stay here again. My only issue is the hills & I know that can’t be helped.

Booked this for 3 nights very last minute, read some of the reviews and were a little worried. Once we arrived we were welcomed everything was explained and we went up to drop our bags off. Our room was lovely and clean. The bus is great we never once found it full but we were at the end of the summer holidays so I can imagine it gets busier during the holidays. Breakfast had a huge selection, really good chorizo salami and the bread was fresh as were the pastries. They dont allow anyone into the pool area until 10am which I think is a great idea amd prevents the sunlounger hoarders. We didn't use the pool because we prefer the beach but it looked nice. Had a great time and I like that the hotel wasnt crammed in I didnt feel we had loads of other hotels all overlooking us

Stayed here for a week nice enough hotel very clean lovely staff. The rooms were clean though basic the walls are paper thin everything can be heard from people making love to people expelling gas, moving around banging into things. No hot water in the evenings to shower which was very disappointing , food was okish plenty to choose from but not really to our taste so we had breakfast out. The location is not really handy for anywhere its more closer to the old town than anywhere else so a lot of waking involved for people who are fit, anyone with limited mobility would definitely need to hire a mobility scooter to get out and about, Very noisy at night with people roaring and shouting outside as they make their way back to their respective hotels full up with drink. We would class this hotel to be more like a Travel Lodge rather than a supposed high end hotel 3 ☆ would be more than enough. Certainly not worth the price they are charging. Would we go back unfortunately that would have to be a No.

Good location. Clean rooms and food diversity is very good. The walls between rooms are thin so you can hear your neighbours. The parking is not free and the elevators are too small. Staff is very polite and willing to help. All in all this hotel is very good. My recommendation!

Rooms are spacious and super clean,you be hard pushed to find a more comfy bed, only downfall on rooms if being picky is they have no kettle or drinks facilities. Food is limited choice and a bit repetitive we was half board so could escape by eating out, it the only hotel we have stayed at what charges for water with your meals. Very good location for both the old town and the strip if that's your thing...

A really nice hotel, with friends helpful staff. The hotel and room were clean, with good facilities. A nice balcony, though the view was onto the rear. Fridge and wardrobe space were provided. A great stay.

Lovely hotel. Very clean Friendly helpful staff. Rooms are lovely with everything you need. Mini fridge, safe , hair dryer , shampoo , shower gel. 10 minute walk to the main strip. Fabulous , clean pool areas. Deducted one star because hotel only have local beers. No coors or budwiser. Highly recommend this hotel to anyone. Will definitely return.

Really nice family hotel. Stayed here for 5 nights and it was great. Close enough to the beach, loads of excellent restaurants nearby, and the best pool. This is very much a family-friendly hotel, that your kids and you will enjoy

Had a great experience hotel staff very friendly and helpful Luis was Amazing and very helpful and polite All times definitely come back this hotel very clean .

Nice hotel, excellent staff, very friendly and helpful. Not a huge range of food, but very much to brits taste and well cooked and good quality. The drinks are generally all "branded" and flow freely. One of the best bits is the location, on the edge of the old town. 5-6 stroll to the beach and less then 10 mins walk to the strip. Would definitely recommend to the over 40's.

Had Fabulous week stay at the Agua Azul Group of 5 - Hotel caters for all - Big Thankyou to all the staff for making our stay so enjoyable 😉 nothing is too much trouble! Ideally located or 5 minute walk into the old town & a steady 15-20 Walk to the strip! Did the obligatory walk up to the Cross ✝️ Really enjoyed our stay in Benidorm - until Next time adios amigos 🤗💙

What a wonderful small hotel. The staff so friendly. The hygiene in restaurant excellent, ensuring every one used the hand gel before entering. Hot food changed on a regular basis. And the previous food discarded. The location was brilliant for us. Enjoyed the old town. Raymond you are a star. Entertainment manager. Next time will hire a buggy as my husband has limited walking capabilities. The only issue, I had was that blessed partition between the sink and the bed. It certainly needs to be made smaller. We will return

Adults only hotel. All inclusive, food was very good and varied. Entertainment, usually 3 acts a night and pretty good. Staff helpful and friendly. Bedrooms large and comfortable with balcony. Only downside especially when dark is the full height glass panel between bed and sink. There is also a glass sliding door on the toilet cubicle. Reasonable amount of sunbeds around the pool plus a separate raised area around the corner. Easy walk into old town and 10 minutes walk to Levante beach. Would definitely stay here again.

All adults hotel with spacious rooms. Unfortunately the rooms have a sink separate from the shower room and toilet with a glass partition which at night is impossible to see and you walk into it. The food was excellent but the replenishment of food was very poor and I would have hoped there would have been a restaurant manager over seeing this. Some dishes were empty for up to 15 mins at a time. This was an all inclusive hotel but there was usually only on bar staff working for both poolside orders and also inside orders. This was most noticeable at meal times when there where long waits to get a drink. Maybe this is a ploy on the hotels part... All in all I had high expectations for this hotel but I was sorely disappointed and would not stay again.

We recently stayed for our annual Beni trip, we normally stay in the new part, but fancied a change. Chose this hotel based on the reviews and being adults only although there were older children staying. The room is as shown, we were aware of the bathroom and took extra hooks and hanging storage. We had top floor overlooking the pool, it didn’t have much sun until later on in the day, others had rear view which had a nice evening sun. The room was kept spotlessly clean, with lots of fresh towels and coffee etc. Later on in our stay we did start noticing a few cockroaches lurking. I didn’t sleep too well, our door had a large gap and during the night this meant the room was lit up from the hallway and had a flashing smoke detector right above me, which was a bit annoying, comfy bed and pillows with extras if needed. No issues with the lifts although they are quite small. Our main mistake was booking an all inclusive hotel, which we have never done in Europe, the outside snack bar/ bar was shut, only one main bar and food canteen, snacks consisted of pizza,hot dogs and burgers left under a heat lamp to help yourself too. No help yourself drinks, which meant constant long queues for even water and soft drinks, which were half filled small plastic cups.You also needed to use this to get a drink with meals other than breakfast which is totally unacceptable. Food was ok, nothing outstanding, we started to eat out as the constant loud plate scraping and hurried clearing of tables with a push around trolley meant there was no enjoyable meals, it really was a self help canteen, although the food was replenished well, I saw the chef coming out regularly and it was very clean. The whole hotel is run on bare minimum staffing, they all work tirelessly but have no time for stopping or niceness, we really felt for them, the management should be ashamed of how they are treated. Be prepared for the 8am towel brigade around the pool, I sent my husband down once, and then we started to go to the beach as it was just ridiculous with towels reserved and beds pulled up to the edge, so no one could even get in or out, I didn’t even see one staff member out there during our stay. No outside toilets, only 2 main downstairs for the whole place !? I would say this hotel is for a more advanced age group, and it is very well situated for old town. We would not return, we looked at other hotels around it and they are of a much higher standard of furnishing and service, we spent an evening in primavera park and I nearly cried having to go back 😂..

Rooms are bright and clean if on the small side, lacks storage places, good size balcony, reception approachable friendly & helpful restaurant bright & clean good choice of food staff friendly & helpful , snack bar good selection bar good selection of drinks friendly staff, pool area is awful not enough sunbeds a morning rush for sunbeds at 9am by 9.20 no beds available even chairs had towels on them other than that a great hotel but the sunbed situation would make me think twice about returning we were there for 7days never managed to get near the pool