Honestly, DO NOT STAY HERE unless you’re on a very tight budget. The money you’ll save by coming here is NOT worth the expense of a very comfortable and relaxing vacation. There were so many cons of this resort that I had to start making a list so I’d remember. I’ll spare you by only naming the most notable ones. But I’ll be fair and give the pros too.
Pros: Affordable, staff is friendly, nice pool, food is overall good, there’s really great live entertainment and shows, room is spacious, five restaurants came with the basic all inclusive package, and the guest services and cleaning crews are prompt with requests. Above all, the food and entertainment stood out for us. The nightly shows at the Palace were super fun and well put together. And the food at the restaurants available to us with our package, although VERY hit or miss, had a lot of hits!
Now, on the cons. A lot of things are not included!!! For example, room service is not included and many of the activities the website advertises are not included. You also often find yourself hungry and with nowhere to find a snack, because there is no food at the pool or at most of the bars. There’s one place in the Palace (a short train ride away, though you have to wait 10-15 mins for the train) that’s open 24 hours and has a buffet of bar-like food. Otherwise, you have to go to one of the other buffets during their hours.
Further, the train from bavaro beach (adults only) to bavaro palace is very infrequent and the system itself hard to understand, especially since trains go in different directions to different parts of the larger resort without any sort of signage. We got lost and missed dinner reservations.
Now, on to the room. There is no shower curtain for some reason, so be prepared to have water all of the floor constantly. More importantly, the bathrooms are moldy, most notably around the handles and corners. There were also old blood stains on many of our towels, which is DISGUSTING. Further, they clearly don’t change the sheets everyday like they are supposed to/say they do. I know this because my bonnet left a mark on a pillow case one night, and it was the exact same pillow case when I got in the bed the next day. Amazingly, what ACTUALLY broke the camel’s back for us was when dozens of water BUGS crawled in under our door after a rather heavy rain. It was disgusting!!!
In conclusion, don’t stay at Bavaro Beach. You’ll have better luck at the Palace if you’re willing to deal with kids or have kids. Otherwise, STAY AWAY!!!