The 49 best adults-only all-inclusive resorts in Punta Cana

Overall experience was very underwhelming when compared to other all inclusive we have been to. The room was nice but needed some updates because the furniture was chipped and old. We stayed in the castle section and thought it would be nicer but it seemed like we were just further away from everything. The activities got cancelled and were a bit sad. The pool was very cold and didn't seem clean. The food was alright but nothing of value was really offered unless you paid extra money. The other resorts we stayed at offered good cuts of steak, lobster, and more...The staff were generally nice. People were right when they said the beach was small. You could probably only fit 30 people comfortably.

We chose this luxury resort to celebrate our 10th wedding anniversary after doing a lot of research. Before coming, we saw a few reviews that made us a little uncertain, but we decided to experience it ourselves — and we’re glad we did! This resort is adults-only, which makes it a perfect place for couples who just want peace, quiet, and relaxation. The staff are very friendly, and the food is overall good. If I could suggest one thing, it would be to have some small evening shows or live music — it would make the nights even more enjoyable. We also loved spending time at the pool bar, sipping cocktails and just unwinding. I especially recommend the Asian restaurant — the food and service were both excellent. If you’d like to receive a bit of extra attention, leaving a small tip goes a long way. We truly enjoyed our 4-night, 5-day stay here. Also, I highly recommend joining a local tour. It costs around $50 per person and makes for a fun and fulfilling day. Just keep in mind that the resort photos online look a bit more glamorous than reality — so try to come with an open mind. Overall, we had a wonderful time and would definitely recommend this resort!

Vacationed here for our honeymoon and we have all wonderful things to say. Joan, our butler was one of a kind and such a nice guy. The staff was always friendly, attentive and greeted us when passing by. We loved the restaurants - especially the Wok and the Cappriccio Italian. We got a couples massage with some spa time and it was absolutely lovely. We were there 6 nights and got to almost all the restaurants except sushi and pizza! We loved going to the coffee bar in the morning for Frappuccinos and then the pool each day - there were always fun activities going on as well. The seaweed did not bother us at all, plus there was a public beach next door. We’re so grateful for such an amazing honeymoon!

My husband and I went to Sanctuary on our honeymoon. Overall, we had a good experience, but there were a few things that we were disappointed with. We had never been to an all-inclusive resort before this trip, so we were hopeful that this one would live up to the hype we had heard so much about. The best thing about this resort is truly the staff. They were always kind and eager to help us in any way they could. Shoutout to Antonio with activities for being so fun and keeping the energy up by the pool during water gym! The service here was truly excellent. The grounds of the resort are absolutely stunning and very well maintained. We constantly saw staff making sure that high traffic areas were picture perfect. Another great aspect of the resort is Sanctuary Town. We found that it was our favorite aspect of the resort, and some of the best dining as well! We ate at least 5 or 6 pizzas over the week- they were out of this world! We also enjoyed the burgers and ice cream there as well. Our room was in building 1, and we were on the first floor. Our view was incredible; however, our room looked like it needed some TLC. While very spacious, it looked run down and like it was in need of some extra cleaning as well. There was red lipstick on the bathroom mirror, the shower would leak when the room above us was using theirs (it even shut off completely once when the person above us turned theirs off), and it looked like nothing had been dusted. This is definitely a chill, calm resort, which is exactly what we wanted. It was not crowded during our visit, and we never had to fight for a chair or umbrella at the pool. The beach was not available for use during our stay other than sitting in the sand, and there was caution tape marking off the shore, but this was not a deal breaker for us. One of the biggest frustrations we had was the restaurants' schedules. The app would say the hours were one thing, while in actuality, it would be something different. We tried to eat at the steakhouse one night because the app said it was open, but when we arrived, it was closed. The staff didn't have an explanation, so it seems to be something that is out of there control. We never got to eat there even though we were there for a whole week. The Italian restaurant was just okay, as was Blue Marlin for dinner. Wok was our favorite of the sit down places we tried. The breakfast buffet was good, but got to be a bit repetitive since the same exact things were being served each day (at the time of our trip, the buffet was set up at Blue Marlin and not at its usual location). The food was very hit or miss. If some of these issues were resolved, we would love to return, but if we plan to visit the area again, we would probably consider a different resort before coming back.

Our stay at this resort was excellent! We had an absolutely great time as well as rested.well Great friendly staff service, food, location and entertainment. .Our butler Carlos did everything he could to make sure our stay was extra special. He was always available to serve with anything we needed making sure that we were always satisfied. The only downfall was the closed beach due to accumulated seaweed this year. Fortunately all the 6 pools were amazing with clean crystal clear water. We will definitely go back. We recommended if you like a quiet, beautiful, friendly environment to have fun and rest.

Sanctuary Cap Cana is a stunning resort with beautiful grounds, exceptional staff, and delicious food. The property is immaculate — lush landscaping, colonial-style buildings, and a cobblestone drive that immediately sets the tone. You know you’ve arrived somewhere special. As a Bonvoy Platinum member, I expected a warm welcome, but check-in was awkward and transactional. We stood waiting for several minutes while the attendant finished a call, unsure whether to sit or stand. The offered welcome drink was overly sweet and generic, which didn’t help the first impression. Thankfully, the stay quickly improved thanks to our amazing butler, Frank. He was friendly, funny, and proactive — helping with dinner reservations, small repairs, and anything else we needed. Frank truly made our stay memorable. We stayed in a swim-up suite that suited us perfectly. The space was clean, private, and comfortable, with direct pool access for morning swims and late-night dips. The bedding and amenities were high quality, though the room stayed a bit humid as the AC struggled to keep up. One night, a neighboring property played loud music that shook the room, but thankfully it only happened once. Breakfast at the buffet was excellent. We especially enjoyed the local Dominican dishes that Maria and Glory served with pride. Everything was fresh, flavorful, and beautifully presented. The buffet coffee was decent, but the coffee shop in the main lobby had the best brew on the property. The pools are gorgeous, and the service around them is first-rate. Wilkins and Emanuel were outstanding in finding loungers and shade, though there aren’t enough umbrellas. Mariott, more umbrellas would prevent the small frustrations between guests. The pool bar team — David, Charlys, and Felix — kept the atmosphere upbeat with great drinks and energy. Poolside servers Omar and Christian were attentive and always ensured we had plenty of water. Dinner across the restaurants was consistently very good. The steakhouse served perfectly cooked cuts, and my birthday dinner there was wonderful, capped off with a rich chocolate fudge cake we shared with nearby guests. The Italian restaurant served refined, smaller dishes — the Osso Buco was world-class. The Asian restaurant was also a hit. Leticia and Xiorkys were amazing servers!!! Sanctuary Town offered great casual options. The pizza was incredible, with a perfect crust, though the burgers were just okay. A couple of small issues stood out. Taking pizza to go cost $5 for the box, and room service had a $10 fee. It’s not about the money — it just feels unnecessary at this level of resort. Guests don’t mind tipping well, but nickel-and-diming cheapens the experience. As for the bars, “Beers of the World” was confusing — only one beer included, the rest at extra cost, which wasn’t clear upfront. The Love Bar looked great, but service was indifferent even with generous tipping. Also, premium liquor seemed available only by the bottle, not by the glass — a strange policy for a luxury resort. Overall, Sanctuary Cap Cana is a gorgeous destination with excellent food, great pools, and a truly fantastic staff. Despite a few small misses and unnecessary charges, we had a memorable vacation. With a little more attention to detail, this could easily be one of the best resorts in the Caribbean. For now, Excellence El Carmen still holds the top spot for us. Please note this is a very late review from a trip last March in 2025.

Our experience at Sanctuary Cap Cana was amazing. We came for our honeymoon and everything from service to location was fantastic. Our room was beautiful, the spa and massages were fantastic and I must say, Cristian at the destination bar is one of the best bartenders I’ve ever met. His bar is on the beach near the main pool and if you get a chance, go say hello and get some drinks. He will make you feel so welcome and only makes the best drinks.

This was such an amazing experience. The staff were very friendly and accommodating. Manager, Gregory always made sure we were enjoying our stay and asked if we needed anything. Lucie accommodated us at check in when we weren't totally satisfied with our room. Jacob took care of us several times at breakfast and dinner and knew exactly how we liked how drinks. Andrea was such a friendly soul during our time on the beach. Her smile was so infectious and she made us feel like she enjoyed taking care of us. Hands down, one of my best experiences in the Caribbean! My only cons were that our face clothes didn't get replenished daily. We always had to call for them. Some of our food would come out cold or luke warm, but they always corrected it. They had this amazing chicken sausage, but only served it once during our 5 day stay.

My wife and I are just finishing 6 days here and we had a fantastic time. We had an Xhale club swim up. The room was great easy access to the pool and the beach. Xhale club had great cocktails, Murphy is an incredible mixologist. The swim up was nice after a day at the beach. But the big difference from other places we have been is the level of service and the friendlyness of the staff. Glenny our butler was incredible, any thing we needed he could take care of it. Juan the restaurant manager did great extras for us just because we asked. Daniel and Tairon at the pool bar, Yenny at the beach to Marty the towel lady. Hilary at the Xhale restaurant check in. Just a great experience!

My husband and I just finished up our honeymoon at Breathless and we had a fantastic time! The food was delicious and the service was excellent! We got the Xhale Club services and our “butler”, Jesus was so helpful and attentive. He helped us with all of our reservations and let us know about all of the daily activities at the resort. We enjoyed all of the restaurants and our waiter, Wilson was incredible. He greeted us almost every morning even when he wasn’t waiting on us. Truly spectacular staff!!

This was the most wonderful and relaxing vacation! The service, attention to detail, food, access to any everything you could need to enjoy your stay and the impeccable cleanliness of this resort was an 11/10. The ambiance, music, modern/carribbean style architecture and overall design were superb. We couldn't have been more impressed with our stay at Breathless. From our arrival to when we left, the staff was outstanding. Paola, the concierge who took care of us upon arrival, was so kind, professional and helpful in providing us with all the help and information we needed for our stay. She even helped upgrade our room and book our spa appointments for us. Our room attendant, Claribel, went above our expectations....leaving us small surprises, kind notes, additional everything that we asked for and most importantly----kept our room perfect! Kudos to this amazing staff member. Jose, who was our server at the exhale grill yesterday afternoon, helped us not only book our dinner at the French restaurant but he also found us at our table and had the chef prepare us a special off-menu shrimp dish. He and so many other staff members took amazing care of us. If you are debating where to stay, don't look further!!

I can’t begin to even explain this last week there! I had the time of my life! The service is great, the place smells AMAZING rooms smelt amazing! Had a burnt out light bulb on our patio and they came right away to fix it! Their courteous call when arrived to make sure room was good and we didn’t need anything and also the calll before we left making sure our stay was good meant a lot! The entertainment shows, this is truly the best shows I have ever seen! The fire show! You will not want to miss that one! The food was great! Our server Sergio was our favourite and we would request him every morning and dinner at the à la carte! Such a nice man! But even when we didn’t get him they were all nice! Every morning they would remember us and great us with a smile! Our maid Uielka kept our room spotless everyday! The kind men who constantly kept our room fridge stocked! The beautiful ladies in the cafe for always creating fun things in our morning coffee and welcoming us with a bright smile. Martin at the towel hut, always happy and smiling and would make us smile daily with just interactions with the other guest! Ventura ( I believe is his name) who cooked our omelettes every morning! He was great! And a huge shout out to all the workers who we would watch everyday set up for the nights entertainment and have it look amazing! And having torn down and ready to redo the next one for the next day! Truly hard working! I literally love this place! Thank you from room 1211

We had the BEST vacation here!! As soon as we arrived, Anebell at the front desk made us feel welcomed and had our room ready at 2:30 even though it wasn’t supposed to be ready until 3 pm. The activity staff including Espagheti, Shantey and more were incredible. They work SO hard and there was never a moment they weren’t smiling. Big shoutout to Marty who was at the towel hut during our visit. She might just be the coolest person ever - she is so sweet and her hard work did not go un-noticed. Her positive attitude was contagious. The bartenders like Carlos P, Antoni, Yohan, Giovani and the waitstaff like Jose, Wilson and so many others I am forgetting their names made every single drink and meal beyond enjoyable. They say it’s not the place, but the people, and Breathless truly is the epitome of that. I hope that each one of these workers gets shown the appreciation and kindness they so greatly deserve. Thank you to everyone at Breathless who made our stay unforgettable!!!

We had an amazing stay at Breathless Punta Cana! The hotel was beautiful and well-maintained. I noticed the floor in our room wasn’t as clean as expected, but our concierge Emilio was incredible. He responded right away and made sure everything was spotless from that moment on. We felt safe and cared for the entire time, which made it easy to relax and enjoy every moment. The food was delicious with plenty of variety, and the entertainment was fun, lively, and full of great energy.

Our stay at this hotel during our honeymoon was overshadowed by a very delicate situation. We kept our cash in the room safe, trusting it to be secure (as the staff had advised). However, on the last day we discovered that a significant amount had disappeared. It is worth noting that the safe was never left open. We immediately reported this to the concierge and requested to speak with the guest services management team. A report was filed, and we were informed that an investigation would be initiated. According to the explanations given to us, both the electronic room keys and the safes record access, which should make it straightforward to identify if anyone other than ourselves entered the room and tampered with the safe. Nevertheless, after almost two weeks we have yet to receive a clear or definitive response, which is extremely concerning. We understand that an incident of this nature requires careful handling, but what has been most disappointing is the lack of communication and the impression that the hotel is not taking proper responsibility. This is particularly alarming given the category and supposed standards of the establishment. The staff themselves mentioned that the safes had been replaced only a few months ago “for greater security”, which leads us to believe that this might not be an isolated case. We would like to warn future guests: please be extremely cautious with your belongings, as even the safe cannot be considered secure.

From the moment I arrived, Secrets Cap Cana felt like paradise perfected. The level of care, luxury, and attention to detail was beyond anything I could have imagined. My personal butler, Alexander, was the epitome of professionalism gracious, attentive, and always two steps ahead of my needs. Whether it was coordinating last-minute changes due to weather or ensuring every detail of my stay was flawless, his service truly elevated the experience. The culinary offerings were nothing short of exquisite. Each meal felt like a celebration chimichangas bursting with flavor, steaks cooked to absolute perfection, and fresh, vibrant salads that showcased the best of island freshness. Every bite reflected the resort’s commitment to quality and artistry. The staff throughout the resort were friendly, polished, and incredibly accommodating. Even when the weather required adjustments, they transformed the spaces seamlessly, maintaining an atmosphere of relaxation and luxury. And then there was my swim-out suitea true dream come true. From the tranquil waters at my doorstep to the serene design of the room itself, it was the perfect blend of privacy, comfort, and indulgence. Every moment at Secrets Cap Cana was unforgettable. This wasn’t just a vacation it was an experience of serenity, sophistication, and pure bliss. I can’t wait to return.

My wife and I just returned from our stay at Secrets Cap Cana. We were both blown away by how beautiful the location is, this is truly a 5 star luxury experiance at its best. We visited during October and the weather was phenomenal. The beach did have some sargassum which traditionally is highly unusual for this time of the year. This had no impact on our experience whatsoever. The hotel staff cleaned the beach everyday. We were greeted with champagne and fresh towels while we were checked in and introduced to our concierge. We did have a problem with our booking and ended up having to switch rooms, this was a minor annoyance especially after a long flight, however we totally understand sometimes these things happen. Our concierge "Israel" took great care of us and checked with us frequently to ensure everything was going well. He honestly done such a good job I wanted to put his name here. He was always available via "WhatsApp" and was visible throughout the resort. Izzy, and the other numerous staff we interacted with really went above and beyond to look after us, from poolside, beachside and room service, we tried it all. Specially mention to Yohani and Anury as well. The room was spacious and clean, the bed was huge and very comfortable, our mini bar was restocked everyday, our bedsheets were opened for us, chocolates placed on our pillows and towels and slippers left our for us every single night while we were out having dinner. The resort had plenty of sun loungers to choose from during the day, both on the beach and by the numerous pools, various activities took place during the day with all the information and itinerarys available on the App. I cannot find fault here on any level. We travel extensively and have been all over the world. This experience at Secrets Cap Cana Just might be our best one yet. We are going to book again for next year and have already recommended this resort to our friends and family.

My husband and I just got back from a week at Secrets Cap Cana. We had the BEST time! The service was spectacular! The Entertainment has the most fun things to do during the day! Shout out to Le Diva, Rhianna, Scooby, Ice Cube, Leidy no Gaga, and Kelly were the best and were so personable to us! Javier by the pool was a great bar tender! Jesse was the best waiter at the Seaside Grill! Every staff member was the best and made us feel so welcoming! The room had an amazing and the cleaning ladys were so on top of getting us more towels if needed. We will for sure come back soon! we wish we didn't have to leave!

We celebrated our honeymoon at Secrets and it was everything we could ever have dreamed of. On arrival at the hotel you are greeted with a glass of champagne and a cold towel, and the most beautiful view through the lobby of the pool and beach. The whole resort is so clean, the staff are so friendly and the atmosphere is perfectly relaxing and the perfect romantic getaway. Our concierge Angelo was there for anything we needed and really helped to make our stay special. I celebrated my birthday while on holiday and returned to my room from a day at the pool to rose petals and a birthday cake which truly made me feel so incredibly special. There are plenty of options for food and the quality of food and service was 5 star at every restaurant we tried. We’d also love to show appreciation to Aneury and Judit whose service made our stay even more amazing, we miss them already!

Just got back from our honeymoon! Such a beautiful and relaxing resort, we seriously had the best time! Beautiful pools, views, and beach was also better than I expected. Service was TOP NOTCH, very sweet staff. Highly recommend booking preferred access! Food was delicious! Thank you Philippe, the best butler!!

Our stay at Secrets was very pleasant. All the employees treated us like family, especially Javier Garcia, our bartender, and Fidelina at the pool bar. The service from our butler wasn't bad, but it could have been better. I don't recommend going to the hair salon; I paid $160 for a blow-dry and they left my hair wet. Despite the setbacks, I would return to the hotel. We were very happy!

Visited the Royalton CHIC Punta Cana for my wedding anniversary October 10TH - October 14TH. While the resort has a fun and lively atmosphere, it’s definitely due for some updates. As a Prime Traveler/Diamond Club Member, I was surprised to find myself walking up three flights of stairs in the dark—something I didn’t expect at this level. I’ve been told that capital improvements are planned for early next year, which is great to hear. It would be helpful if this information were posted somewhere on-site to manage expectations. That said, the staff truly go above and beyond. Everyone I encountered was kind, welcoming, and always had a smile on their face. You can tell they’re doing their best despite the current state of the resort. During my stay, there were a few brief power and water outages, but they didn’t last long and didn’t disrupt the trip too much. I visited during the slow season, but there were still plenty of activities—from daytime foam parties and poolside entertainment to nighttime shows. When I wanted a quieter experience, I found peace by the beach. There are some local vendors around, but they’re respectful and not overly aggressive if you politely decline. My room was located near the pool, so I could hear lobby music late into the night. If you're someone who values a quiet atmosphere, this may not be the ideal resort for you right now. Overall, I’m looking forward to seeing how the resort improves after renovations. I’d definitely consider returning once those updates are complete. Special thanks to: BillyJoel - Butler Maribel & Angela - Spa Carlos - Diamond Club Beach Bar (best Passion Fruit Margaritas) Servers at Munchies Cabana Pool Service Staff Diamond Club Lounge Staff “Papi Chulo” at the Larimar Jewelry Store

Overall the resort is nice. If you get an ocean view room be advised that there are no elevators. Butler service wasn't the greatest. If you go request Omar for your butler to get the best service. I booked separately from my larger group and they received Omar as their butler and received exceptional service. Meanwhile most days I never saw or heard from my butler Junior. Went to the spa paid for my services upfront but at checkout they said I owed them 25 dollars for a scalp treatment which I hadnt ask for nor received. Because I refused to pay for a erroneous charge they wouldn't allow me to checkout. The resort overall would've been a great stay buildings and food was better than expected for all inclusive. Service is where the most improvement is needed especially since this is supposed to be Marriott affiliated. But I dont feel like I got the Marriott level of customer service. Technology is also lacking in rooms TVS aren't app tvs and room service options were limited.

Hello everyone! I stayed at this hotel for two weeks in October. Most of the guests were Americans and Canadians – great people, very friendly and always ready to have fun! Now, about the hotel itself – the food was good, though it could have been a bit better, but honestly, there’s nothing major to complain about. You can book a table at the Italian restaurant, which in my opinion is the best of all. The steakhouse is good too, but it was closed most of the time. The Indian restaurant I wouldn’t really recommend. The snack bar had good hot dogs – nothing fancy, just a sausage, bun, and sauces, but tasty. The coffee shop is excellent, especially if you like to enjoy a coffee after breakfast. The rooms were very clean – no complaints at all. I was there with my friends, and they were also satisfied. Fresh bed linen every day, and they even cleaned the balcony windows regularly. The hotel does need some renovation – that’s for sure. Some tiles around the pool are falling off, and the sunbeds are quite worn out, but they are trying their best to fix and improve things. The staff is very kind and hardworking despite the heat. We never had any issues with them – they were always helpful and friendly. As for entertainment at the pool during the day, it was a bit quiet, but the entertainment lady was doing her best, and many people joined in – it was fun and friendly. In the evenings, there were shows, though they repeat if you stay longer than a week. The alcohol selection is quite limited – most bottles are just for display. The best option is definitely rum with cola 👌 There were no ashtrays around the pool, which was a bit inconvenient. Overall, if you’re surrounded by good people, you’ll have a great time!

Joan was our butler at resort he was very quick to respond when asked for electric multiple plug. My husband requested different services which were achievdd. The room was this presidential suite.It's spacious, and nice.Made service could have been better. Had to stay on top of them. If you visit this resort, there's a lady named rosa at the pool bar, she is absolutely fabulous, even when i did not ask, she always made sure I had a beverage. On our last morning she knew I didn't want to drink too much so she brought me a virgin caesar.Since I was drinking those the day before, very thoughtful lady and always smiling. Overall, I would say, the staff is friendly. Service is decent, but there's always room for improvement for sure.

This trip was amazing!! every event, every game, even just chilling in the swim out was made entertaining by Maicol on the vibe team!! We are holding conversations in spanish thanks to his classes and we even won a bottle of Dominican rum playing musical chairs! Every bit was so special. We enjoyed the private diamond club beach, best lunch on the resort. German’s service and heart made it extra special. Always a smile and checking in constantly. Maicol found us on the beach for events and we were so grateful to not miss out on anything!! our butler was EXCELLENT! Omar was able to find us anything and everything we needed, “No” was not in his vocabulary!! All waitresses were kind, attentive and very helpful! Diane in the buffet took extra special care of us. we couldn’t want for anything more!! gracias gracias gracias!!!

We celebrated our anniversary here. Had a great time. Excellent service. Everyone very accommodating. We got all inclusive. From the food to the size of the glasses for the drinks were very impressive. Concierge service with Yerlin was very helpful when we had to recover our luggage from the airport. Our bellhop Angel also very very accommodating. Every day we had a clean room with a new towel design and flowers to decorate our bed. The fitness team was awesome. I got a true workout with aqua fitness, water cycling and yoga. Thanks to the instructors Juan Carlos, Lisset and the buff bodybuilder who did the yoga class. Pedro from the bar was instrumental in helping us with reservations for dinner when we weren't able to get in. Also great waiters and waitresses. Vicente and Leidy were some of the standouts. This place is on the top of our list for a vacation spot in D.R.

Our stay at the Royalton CHIC Punta Cana was good overall. The resort is beautiful, clean, and offers a fun adult-only atmosphere. We were part of the Diamond Club, which at first sounded like a great upgrade — but honestly, it didn’t bring many real advantages. The only clear benefit we felt was access to certain foods and restaurants. We had a butler (majordome), but unfortunately, he wasn’t very useful or proactive. Most of the time, we ended up managing everything ourselves. Another disappointing point was how often we were asked to pay extra money inside an all-inclusive resort. For example, they charged for pool cabanas, even though they stayed empty the entire six days of our stay. It felt unnecessary and took away from the “all-inclusive” experience. Overall, the hotel itself is nice — good vibes, good food, good staff in general — but for the price and Diamond Club promise, we expected more exclusive treatment and less upselling. If you just want a beautiful beach, good food, and fun, you’ll enjoy it. But if you’re looking for a true “luxury all-inclusive” experience, you might end up disappointed.

We stayed at the resort from June 14–20, and overall, it was a fantastic experience. The service was exceptional, and the food was outstanding—honestly, some of the best I've ever had at an all-inclusive resort. The staff was attentive, and the dining options were diverse and high-quality. However, I was disappointed with the alcohol selection. The resort advertised top-shelf liquors, but these were only available at the club level, which came at a premium that didn’t feel justified for what was offered. The standard bars had limited options, which was a letdown for those expecting a more upscale experience. Despite this, we still had an amazing time and enjoyed the vibrant atmosphere. One downside was the seaweed on the beach, which was particularly heavy during this time of year. It made swimming in the ocean unappealing, and the smell was noticeable. The resort made a commendable effort to clean it daily, but it wasn’t enough to make a significant difference. For future visits, I’d plan to return between November and March when seaweed is less of an issue. Overall, a great stay with minor drawbacks. I’d recommend this resort, especially with proper expectations about the alcohol and beach conditions.

A Perfect Paradise – Unforgettable Stay at Hyatt Zilara Dominican Republic! From the moment we arrived, our experience at Hyatt Zilara Dominican Republic was nothing short of spectacular! Jesus welcomed us warmly at check-in, setting the tone for an unforgettable vacation. Our butlers, Junior and Lois, went above and beyond every single day—whether it was reserving the perfect poolside spot or anticipating our every need with a genuine smile. At the pool, the energy was incredible thanks to the amazing bartenders—Alfoncina, Maria, and Jose—who kept the drinks flowing and the good vibes alive. Ignacio, the talented mixologist, crafted the most creative and delicious cocktails we’ve ever had, while Georges at the bar always made us feel like old friends. Carlos, the barista expert, started our mornings right with his perfect cappuccinos and warm personality. Our room was always spotless thanks to Magalis, our wonderful housekeeper, who added thoughtful touches that made us feel right at home. At the restaurants, Yamilett, the hostess manager, ensured we always had the best tables and service. Edgar Garza was ever-present, checking in to make sure everything about our stay exceeded expectations. A special shoutout to Crystal and Catherine, the incredible masseuses at the spa—their massages were pure bliss and left us feeling completely renewed. Every member of the team radiated warmth, professionalism, and genuine care. Hyatt Zilara Dominican Republic is truly a slice of paradise, but it’s the people who make it extraordinary. We can’t wait to come back!

We had an amazing stay at Hyatt Zilara Cap Cana! 5 nights was not enough! The property is stunning, the service was impeccable, and there’s plenty to do or relax. We loved Manuel with entertainment and Larissa our butler (included with Club Level)! I was waited on hand and foot! Very different from my normal life as a mom. We went for our anniversary and can’t wait to come back with our kids!! The Ziva side has an amazing water park for kids! This property and staff blew my expectations out of the water!

Very relaxing vacation. The staff couldn't be more accommodating, friendly and warm. There is no shortage of people wanting to work here. The health club is larger and better equipped than most membership gyms back home. The spa and the massage were the absolute best we have ever had.We highly recommend this resort and we will be back again

This place is absolutely incredible. The level of service and variety of food is outstanding. Every employee that passes near, you will instantly stop smile and say hello. You have an incredibly wide variety of food to choose from. It’s a foodies dream come true. The beach and the pools are as if they were right out of a postcard. I highly recommend this resort.

I have so much to say! What a great experience here. I am a returning customer and based on my first visit I decided the Hyatt. Zilara is where I wanted to have my elopement. It was a small event, just me and my now husband, but our wedding coordinator, Martha made us feel like we were as just as important as a party of a 100. No detail was missed. I felt as special as any bride should feel! Our butler, Andreas had special treats sent to our room and a beautiful Bouquet of flowers sent on our special day. Even our waiter, Santo made us feel special. We literally had zero stress from the day we arrived to our check out. Our photographer, Ryan was amazing in seeing my vision and was allowing me to add my spin on shots. I can go on and on about this place, but don’t waste any more time and just book the trip! If you’re looking for a safe place to relax, eat great food, have great drinks, receive great service JUST BOOK IT! You will not regret it! Beach is beautiful and pool is great never over crowded always a plus for me! Book your next stay here and they will handle the rest. Enjoy!

Overall This resort looks beautiful at first glance, but its shiny veneer is hiding a lot of issues. From our first day, we had issues with the room and customer service. This resort has a lot of kinks in its system that need to be addressed, but from what we’ve seen, they won't be resolved. First Issue Once we arrived at the resort, we were greeted with a welcome drink and a quick rundown of the resort. It was the typical check-in process at any resort until we got the keys to our room. From there, Yefri, who checked us in, handed us off to a ‘concierge’ Brujelio. This is where the problems started. This person was not a part of the resort's concierge team and technically doesn’t even work for the resort. He lied to us and told us he would get us free tickets for the Blind Butcher, and all we needed to do was give him a tip. Turns out he actually works for Playa Collection, a company that tries to sucker you into something akin to a timeshare with a 90-minute presentation. Once we realized something odd was going on, Brujelio tried to coach us to lie to the other members of the Playa Collection team about why we were at the resort and our interest in the presentation we were never told about for these free tickets. We left as soon as we realized how badly we had been lied to. Beware these people with Playa Collection. They will come up to you during your stay to ask if you just arrived, so they can find fresh people to prey on. Second Issue/The Room When we got to our room, it seemed great at first. Then we started to notice a lot of wear and tear on the furniture. We decided it wasn’t that big of a deal because the room was clean and the view was nice. Once we got in the shower, the problems started. The pipes let out a horrible screeching sound every few minutes, and water started seeping from the shower onto the floor next to the bed. I almost fell because we couldn’t even see how bad it was initially. Then we noticed a bad mildew smell that told us this wasn’t a new issue. We then had to trek downstairs and inform the actual concierge about the issue. This then required a lot of back and forth and moving to a new room. This caused us to lose so much time that we could have been enjoying the resort. Then the new room's fridge wasn’t working, and we had to call maintenance for that as well. Overall, the look and feel of the rooms wasn’t worth the price we paid. Customer Service This resort needs to work on its customer service. We were shocked by the rudeness of some of the staff, and most of it was from the women. More than once, I was blatantly ignored and met with an attitude whenever I asked for anything. Some staff members seemed pissed we had the audacity to ask for anything, especially the bartenders in the lobby bar. There was also a pretty big language barrier, and the staff preferred dealing with my partner, who speaks Spanish. It seemed like the only way to get decent service was to constantly tip, when tipping should only be for good service. We brought all of these issues to the attention of the concierge staff, and after a lot of back and forth, there was some effort to make the stay better. We were upgraded to club level and given a cabana that we never used because it wasn’t worth it. Overall, we would not recommend this resort or ever come back. Not worth the price with the terrible service we received.

⭐️ 3.5/5 – Mixed Experience at TRS Turquesa We stayed at TRS Turquesa for 10 days (Sept 23–Oct 3) and while there were definitely highlights, several issues made the experience less than perfect. First, we had to move rooms twice — the first room was very dated with yellow stains in the bathtub, and the second had broken AC. The third room was much better, but these issues early on definitely affected the start of our trip. To their credit, the front desk and butler team handled the changes professionally after some back and forth, though it did take effort. Service-wise, the staff were mostly wonderful — special thanks to Felix and Cristobal (drivers), Jesus at Helios for breakfast, and Luis at the front desk for their friendliness and professionalism. My second butler in Block 51 was excellent and really made a difference, though my first butler was not as attentive. Food across the resort was quite good with plenty of variety. We especially enjoyed La Bohème and the Indian restaurant — both worth a visit. The pool area was another highlight and probably the best part of our stay. That said, there are some areas that could be improved. Bartenders were generally not very friendly, and there were too many sales pitches from spa staff and travel service reps. We also got roped into a 5-hour presentation that we’d strongly suggest skipping. The constant push for tips and upsells throughout the resort was frustrating at times. Overall, we did enjoy the trip and appreciated the resort’s amenities and lovely staff, but the room issues, upselling, and inconsistent service make it unlikely that we’d stay here again.

We had an amazing stay at TRS Turquesa in Punta Cana. Everything about the experience was excellent. Our butler Edward was the absolute best. He was kind, generous, attentive, and made our trip feel effortless and special. The food across the resort was fabulous. We tried Helios by the beach, Kusko which serves Japanese and Peruvian fusion cuisine, La Boheme which offers beautiful French dishes, Capricho for international options, and El Dorado Steak House in the adjoining Palladium area. Every restaurant was delicious and the service was wonderful. The pools were amazing and always very clean. The drinks were great everywhere we went and the bartenders were friendly and fun. The maids kept our room spotless each day. We also had massages at the spa and they were incredible and very reasonably priced. Overall TRS Turquesa exceeded all of our expectations. The staff, the food, the relaxing atmosphere, and especially Edward made this an unforgettable vacation. I highly recommend this resort and I would happily return.

Melky was our butler for Room 5038 and she was phenomenal! She helped with restaurant reservations, coordinated special events, and even coordinated a surprise birthday for my wife by decorating our room and gave us a bottle of champagne. Diana was our server at the pool and beach and she was amazing all during our stay. She knew our orders, keeping us happy all day and even set up cabanas for us each day! We appreciate their excellent service and both helped make our stay unforgettable!!

I had an absolutely delightful stay at TRS Turquesa, where every moment was filled with joy and exceptional service. From the moment I arrived, the warm welcome from Dolores, Yeandra, and Rafi set the tone for an unforgettable experience. The attentive care at Helio’s provided by Angela, Richar, Daniel and Edminda made every aspect of my stay feel personalized and special. I was particularly impressed by Angela’s enthusiasm always with a smile. I must mention Wendi Ruiz, who magically appeared at every turn, not just greeting us but greeting us by name, making sure we were happy. The culinary delights crafted under the guidance of chef Camacho were nothing short of extraordinary, showcasing a perfect blend of flavors that tantalized my taste buds. Dining at La Boheme, where Romona’s charming hospitality added a unique flair to the evening, was truly a highlight. This team of dedicated professionals made my stay at TRS Turquesa not just a vacation but a cherished memory filled with laughter, warmth, and exceptional service. I can't wait to return!

Eury, our butler, was so so amazing as was much of the staff. Very friendly and attentive. We had a room that backed up to the outskirts of the hotel and was loud at night. The beach view was absolutely beautiful, but difficult to relax due to the number of people trying to sell you excursions and such. They camp out in front of the beach that borders the outskirts of the resort. Additionally, we stayed at an “adults only all inclusive” but the resort shares many spaces with other Palladium areas which does not make TRS fully adults only. The resort is very nice and well maintained. Food was amazing and the restaurants were great! Spa was amazing and definitely worth the money! Bring your bathing suit when you go to enjoy the pool area after your massage!

We stayed at TRS Travel Club Punta Cana, and having Julio as our butler was truly the highlight of our trip. From the moment we arrived, he went above and beyond to make sure everything was absolutely perfect. He took care of every little detail with so much care and professionalism, always with a smile. Julio didn’t just make our vacation easier — he made it special. He checked in regularly to make sure we were happy, helped us with reservations, surprised us with thoughtful touches, and made every day feel effortless. We even went out with him one night and had such an amazing time — it felt like hanging out with a friend. Julio is genuinely one of a kind. If you’re lucky enough to have him as your butler, you’ll understand why we say he’s a 10/10 experience. He turned a great vacation into an unforgettable one. Thank you, Julio, for everything!

This is my fifth time to TRS Turquesa and it is as amazing as always. When i go on vacation, i want good food, to not have to cook, relaxation, and a good pool and beach. This place feels like home away from home and I get everything I need for a wonderful holiday. The staff are truly what make this place amazing though. So many staff that I look forward to seeing. Dolores by the vintage pool always greets me with a huge hug and will never let my drink go empty. Felix is always on the look out for us needing a ride around the resort. I’ve been fortunate to get to know Nayade, one of the singers in the Chic cabaret show, over the years, and she went out of her way to get us a special seat and even got him a cake for his birthday. Our butler on this trip was Edwin, and he is truly what made the week so special. He decorated our room for my husbands birthday and even got him a special personalized gift. I will continue to return here, as it really does feel like coming home.

We booked this resort through Costco and are so glad we got such a great deal! The staff is friendly and welcoming, and the food is absolutely amazing - both the buffet and à la carte options had incredible vegetarian choices along with fresh meat. The entertainment team was fantastic and made sure we were always having fun. Big shoutout to Black Mamba, Shaggy, Dai, Smiley, and Sugar for making our vacation extra special! The only downside was the presentation, which unfortunately took up about half a day but aside from that, everything was perfect. We’re definitely coming back!

This was our second time staying at JOIA Iberostar and our sixth trip to the Dominican Republic. Last year was our first visit to this resort, and we immediately fell in love with it. This year, we couldn’t wait to return — and once again, it exceeded our expectations! From the moment we arrived, everything was perfect. The staff is incredibly friendly, the resort is spotless and beautifully maintained, and the food is delicious. The service is truly top-notch. A huge thank you to our butlers, Armando and Raymond, who took exceptional care of us and made sure every need was met. Jary and Jessica were always kind and welcoming, and Johnnie was amazing as well! The sports and entertainment team was energetic and fun — a special shoutout to Shagi, Shugar,Smily and Natalie, who made every activity enjoyable and memorable. We had another unforgettable vacation and are already looking forward to coming back. Highly recommend JOIA Iberostar Resort! 🌴✨

Valentin was our butler and he was fantastic. He met our every need the minute we asked. He was so friendly and we really enjoyed talking with him. He was truly excellent! We loved the Star cafe and enjoyed the specialty coffees very much. I accidentally did not get the name of the sweet woman at the omelette station, but she was so friendly and smiling every day. I thoroughly enjoyed my stay here and will be returning again.

What an amazing experience and wonderful resort. We book this resort based on a referral from a friend and I’m absolutely glad we did. The resort was incredible beautiful offer a ton of great food and amenities and the staff was the icing on the cake. From the minute we walked into the lobby and checked we knew this would a place we would be back to and are already planning our next trip. A big shoot out to black momba, shaggy, sugar, smiley , Eric and our two butlers Reynaldo and Armando all of the amazing staff that made this a trip to remember. If you’re looking for a nice all inclusive adult only trip this is the perfect place for you. Good resort food, killer drinks and some absolutely amazing views it’s the perfect combo

Joia was a great resort for relaxation, good food, and activities planned and put on by the resort every day. Our Butler Jose and Houston were terrific. They always took care of us during our stay and did special things for us to make the experience even more memorable. Our favorite experience was the beach. We were able to sit under the palm cabanas and the waiter service was wonderful. They made sure we had something to drink and came around at a perfect duration to make sure we were good. The restaurant employees were also very nice and professional. We also came because the Joia had its own golf course and it was also a wonderful experience and employees were great. Overall it was a great experience and we look forward to coming back in the future!

My experience here was beyond excellent and amazing. When we arrived we were quickly greeted by Jose who checked in on us throughout our stay, making sure that we were comfortable and happy with our rooms. The entertainment crew, Yeli, Sugar, Shaggy, Smiley, and Annie were fantastic, always raising fun and spirits for the guests. They always walked around, making conversation and connections with the guests. Everyone, those who worked in the restaurants, the swim-up bar and other bars, were always on top of things and friendly; checking in on people and making conversation and jokes. The grounds at the resort were always well maintained by the grounds keepers who would often say "hello" and "good morning" to anyone walking by. Additionally, the architecture was gorgeous and most definitely not dated. I loved this resort and can't wait to come back when I can!!!

We had a wonderful experience and vacation at Joia Iberostar. Our butlers Edward and Danilo were top notch!!! Whatever we wanted or needed they made it happen. The other workers from the maids, the front desk, cooks, waiters and waitresses, entertainers, bartenders, and anyone else I missed made us feel so welcome! We will definitely be coming back. Special shout out to Altagracia from the Bella Vista buffet for greeting me by name every morning for breakfast. She is a sweetheart. Thank you!!!

We had an amazing experience at Excellence Punta Cana… The weather was amazing, we had some delicious food, and drinks too! Juan Carlos was AMAZING. Such a nice, friendly man… he was always willing to help with anything we needed and always had a big smile. He alone made the trip feel special! We will definitely be coming back in the future!

This is my 5th time at the Excellence Punta Cana. I am already looking to book my 6th. The service is far and above any resort I've been to. We booked a club room in building 5. While my favorite pool to sit at is the Cadcade pool for the tranquility, I spent the whole week at the other club pool because I absolutely love Hendriux. He makes every single encounter feel like we're his family. Hes always happy, smiling and ready to give a hug. On our last day I insisted we get up early just so we could see him. He makes our stay truly phenomenal. This was also the first trip where we participated in the afternoon crafts. They were so fun and well organized. Every day was different and now I have a whole collection of adorable crafts to line my home with while we wait to come back again. Huge shout out to Digdnora at the craft station because she was beyond helpful and patient with everyone.

This resort is so great! Juan Carlos at the beach was amazing. He made sure we always had a great spot on the beach. I also enjoyed Bernardino at the poker table. He made the game super fun. Soloman at the Grill was great too. My wine glass was never empty!

This was our first time in Punta Cana. Second time at an Excellence Resort. We chose a junior suite this go around. Excellence is a great brand that cares about cleanliness, hospitality, and guests having a great vacation. The bed was very comfortable. We had wonderful servers. We ate at all the restaurants except the French (we tried this one in Cancun but had a slightly different menu in PC). Our favorite was Spice. Our favorite bar was the martini bar at night and the swim up bar during the day. Aroma was by far the best! Went there multiple times a day. Katty was the best barista and made my morning each day with her smile. We tried the spa here and had a great experience. Overall this resort is well worth the price paid. We woke up in paradise every day. Thanks for another great vacation, Excellence!

I had an incredible stay in Punta Cana! Juan Carlos was an outstanding host, kind, courteous, and always attentive. From first thing in the morning and throughout the day , he made sure everything was smooth and comfortable. He went out of his way to make me feel welcome and really added a personal touch to the whole experience. It’s rare to find someone so genuinely caring and professional. Thanks to Juan Carlos, my stay was truly memorable!

Stayed at Excellence Punta Cana and the proximity of the beach to our room couldn't be beat! We stayed for 7 nights and I did almost all the crafts which were really neat souvenirs to bring home. We did beach days, pool days, beach and pool days. Hendrix was such a cool guy and really went out of his way to help with anything we needed. We were on the club side and honestly never felt the need to venture much farther. People were mostly chill and low key on the beach and in the pools. We used the concierge desk a few times when asking specific questions and got answers in island time. Each night we tried a new restaurant and really enjoyed specific dishes from each one. All the food overall was good but you can find some truly fantastic dishes. We throughly enjoyed our stay! We relaxed, we danced, enjoyed some wonderful entertainment, had fantastic service, and got to spend quality time with one another that wasn't rushed or interrupted.

We’re having the best time here at the Excellence Resort, Punta Cana, DR. Wake up every morning with the best breakfast, followed by the sun and sand at the beach. Juan Carlos is fantastic and sets us up with our chairs under the umbrella. The staff here is Fantastic. Not a minute goes by that somebody is not offerings us beverages. We discovered a ‘Frre Play’ Texas Holdem game every day at 3 and the Berdinardo, the staff dealer, goes his best to make this fun and exciting. Last night dinner at The Grill was our favorite. Solomon, our server, made dinner the best we have had this trip. Would definitely recommend to anyone looking to stay in the Dominican.

⭐️⭐️⭐️⭐️⭐️ I came here for my 26th birthday and it was one of the best trips I’ve ever been on. The food was amazing with so many options, including vegan choices, and the drinks were just as great. The staff was incredibly friendly and helpful anytime I had a question, they never hesitated to assist. Our rooms were cleaned daily, and the entire resort was well kept. What I really appreciated was the guest services area where you can book excursions right on-site. It made planning activities so easy and affordable without having to leave the resort to search for options. From start to finish, the service, food, and overall experience were excellent. I truly loved my visit and would highly recommend this resort to anyone looking for a relaxing and memorable getaway.

My wife and I stayed here for a long weekend babymoon. The resort was great. The rooms were clean and upkept well while we were there. The beach and pool were beautiful and we didn't struggle to find chairs at all. The only slight downside was the food. It left a little to be desired, especially from the buffet. The restaurants were much better. We had a great time and felt very relaxed by the end of the trip.

Honestly, DO NOT STAY HERE unless you’re on a very tight budget. The money you’ll save by coming here is NOT worth the expense of a very comfortable and relaxing vacation. There were so many cons of this resort that I had to start making a list so I’d remember. I’ll spare you by only naming the most notable ones. But I’ll be fair and give the pros too. Pros: Affordable, staff is friendly, nice pool, food is overall good, there’s really great live entertainment and shows, room is spacious, five restaurants came with the basic all inclusive package, and the guest services and cleaning crews are prompt with requests. Above all, the food and entertainment stood out for us. The nightly shows at the Palace were super fun and well put together. And the food at the restaurants available to us with our package, although VERY hit or miss, had a lot of hits! Now, on the cons. A lot of things are not included!!! For example, room service is not included and many of the activities the website advertises are not included. You also often find yourself hungry and with nowhere to find a snack, because there is no food at the pool or at most of the bars. There’s one place in the Palace (a short train ride away, though you have to wait 10-15 mins for the train) that’s open 24 hours and has a buffet of bar-like food. Otherwise, you have to go to one of the other buffets during their hours. Further, the train from bavaro beach (adults only) to bavaro palace is very infrequent and the system itself hard to understand, especially since trains go in different directions to different parts of the larger resort without any sort of signage. We got lost and missed dinner reservations. Now, on to the room. There is no shower curtain for some reason, so be prepared to have water all of the floor constantly. More importantly, the bathrooms are moldy, most notably around the handles and corners. There were also old blood stains on many of our towels, which is DISGUSTING. Further, they clearly don’t change the sheets everyday like they are supposed to/say they do. I know this because my bonnet left a mark on a pillow case one night, and it was the exact same pillow case when I got in the bed the next day. Amazingly, what ACTUALLY broke the camel’s back for us was when dozens of water BUGS crawled in under our door after a rather heavy rain. It was disgusting!!! In conclusion, don’t stay at Bavaro Beach. You’ll have better luck at the Palace if you’re willing to deal with kids or have kids. Otherwise, STAY AWAY!!!

I stayed at Barceló Bávaro Beach – Adults Only for my birthday and overall had a great time. The reception staff were very friendly and helpful, and they even helped me upgrade my room to a better ocean view. The room was comfortable but could be cleaner, and the furniture is a bit outdated. During the first two days, there was no cold water, and the toilets and beach showers didn’t work, but everything was fixed later, and the hotel offered a free dinner at the French restaurant to make up for it. The food was good but repetitive, and the steakhouse was disappointing. The spa at Barceló Bávaro Palace was amazing, though! The bartenders at the pool and lobby seemed tired, but most of the staff were friendly. The entertainment team was fun (special thanks to Junior!), though they could organize more activities on the beach and by the pool. The beach is stunning once cleaned from seaweed — white sand and turquoise water! Just bring mosquito repellent, as bugs bite before rain. Despite minor issues, I’d definitely recommend this resort for its beauty and relaxing vibe.

i was a little disappointed by the buffet food, but some of the options were still nice! i just wish the food was hotter. i enjoyed eating at kyoto and santa fe. the entertainment team is so lively! i enjoyed dancing with chocolate and another woman (i didn’t get her name, she was slim with wavy hair), and i loved watching the other dark skin woman (mayi) on the entertainment team dance! i stayed a week by myself and the staff was so welcoming and entertaining! Maria S. from el caribe buffet was so friendly, i enjoyed talking with her. i will definitely try to book again! after reading some of the previous reviews: i was lucky i didn’t have no issues with my room

Overall a nice place. Reduced one star because rooms are quite dated and could use an update. Check in took very long which is annoying when you arrive after a long journey. Food was good at the buffet restaurant. I would not recommend the restaurants which are included in the package. The restaurants where you pay a bit extra are definitely better. All service staff was very friendly and attentive. Everything was very clean.

I just got back from this resort after spending about a week there with the adults-only all-inclusive. The good: The front desk and staff service are friendly and attentive. It was easy to get what I needed from them Chez Gourmand: this is the best of the restaurants that are included in the package. There was enough on the menu that we went there three times and it was all good or really good. The service at that spot is great The pool: the pool is really nice, with lots of shaded spots to put your towel or lounge on. There's no swim-up bar but it's right beside the pool. There are also these partially submerged chez-lounges that are excellent. There's good music around the pool and entertainment that keeps the energy up. The bars: there are some good bars throughout the resort, including one on the Palace side that has air conditioning. It was so humid when we went that it was welcome during the hot evenings. The room: we were in room 1056, and it had a view of the pool and the ocean, and was well maintained. I know these resorts get used a lot so some rundown is expected. But at our request it was cleaned every day and the bed was comfortable. Great AC The Just Ok: The beach: my only gripe about the beach was there were ONLY lounge chairs on the beach. Any shade you got had to be from the palm trees, which weren't that healthy looking to be honest. Other resorts I've stayed at had some cabanas or something for shade. Otherwise you are turned to a crisp in no time. The main buffet: The food here can be hit or miss. Some days it wasn't super interesting, and other days the food was pretty good for resort standards The resort shows: over on the Palace side they have nightly shows. The only show I liked was the Michael Jackson tribute. The circus show was alright...but the Madonna tribute...needs a lot of work, from production, to the costumes and the overall direction of that show (the backup dancers are the best part) Cost: if you want to go outside of your package, there's a cost. Everything from other restaurants to bowling costs extra. If it's just two of you, it's not so bad -- but for larger groups that can add up. If your home currency is not USD, that can increase costs even more. The bad: The Santa Fe steakhouse/Coral seafood restaurants. These are included in our package - and they're not good. Both share a buffet - and from all the cooking it's really smoky in there. The food for both from the meat/fish to the sides are just...bad. The steak is poorly cooked. I would not eat there. The service for both those places feels really impersonal - but I can understand since it's very busy and there are often larger groups. I'm not sure where to put this part but each night, especially on the Palace side, we saw HUGE 2-inch long cockroaches in the hallways. They didn't seem to be bothering anyone, or anywhere near food, but that's something to note. This resort is so big I can't imagine they'd get in somehow. Overall this resort is alright. I'd probably go back again.

I had an absolutely incredible stay at this resort! From the moment I arrived, everything was seamless—beautiful surroundings, immaculate rooms, and top-tier service. The entire staff was friendly and attentive, but I have to give a special shoutout to Charley. Charley went above and beyond to make sure our experience was perfect. Whether it was offering great local recommendations, helping us get set up for activities, or just checking in with a warm smile, Charley’s hospitality truly stood out and made our stay unforgettable. I can’t recommend this resort enough, and I’ll definitely be coming back!

Best resort ever!!! Elian and Arizmendy are the best! Rooms were perfect and service is outstanding! Food was not to my liking. Not bad just not my style of food! Be careful when you book adventures! You can get really scammed. Use your butler for all wants and needs. Again Arizmendy was very hospitable. Charlie was a great at his entertainment and keeps you very informed and personable (he knew us by name) the swim up bar is the best victor martinez, Louis and Oscar were great and there is a young lady (la ruvia) she was my buddy and was so good at her job! Overall I will be back for sure and I give this. 5 star because the employees go above and beyond!!!! Cathy Okeefe Eusebio Alvarez

Charly was a great host!! He made sure we knew everything that was going on and we had tons of fun! The service staff were here to please and very accommodating. We enjoyed the stay!! Antonio was great and our butler Arismendy was in top of things!!

Fantastic! A beautiful place with a wonderful staff. Charly the activities director is higher energy and brings so much fun. 100% recommend for anyone coming this way. Dani and Elian are absolutely fantastic. I hope everyone gets to enjoy the shows and DJing with them

Charly, does the activities he is Awesome, life of the party, always ready to have a good time. He really makes you feel welcomed from the moment he sees you :) Carlos (butler) was great, answered all questions and did a great job setting up the hotel room for my dad’s Birthday. The entire staff are very very very hardworking & beautiful people inside and out. Lovely and peaceful environment. Thank you all!

The over all stay has been great, the food the service and the hotel. Previously I’ve been to all inclusive resorts and have something to compare it to. One thing they can improve on is the attentiveness of the staff, the only person who really cared about my wife and our drinks was Charly. Charly is attentive to everyone and checks up on everyone to make sure they are well.

Everyone was so nice but special thanks to Arismendy for being the best butler anyone could ask for, and Charlie was the best activity director ever. Charlie was always making sure everyone was enjoying themselves. They both made my stay so enjoyable. This resort definitely aims to please. The resort was very clean. The food had its ups and downs. There were dishes that were outstanding and some not so much, but I would say this is the only takeaway. I definitely recommend staying at TRS Cap Cana. Loved my swim up suite.

They pick and choose who they want to assist. We walked in the buffet 3 days in a row and could not get something to drink until 10-15 mins later. I hate to make it a race thing. A white couple just walked in and on their way to the table they were asked what they wanted to drink, and got it right away. All they keep asking for is tip please but the service poor. I don’t mind tipping at all. I been doing it since day one, but for good service. The only two great workers I ran into was Rumny, the excursion guy and Julie the sales person for the spa. We stayed in a so call diamond club room and the fridge has not been working and it’s 3 days now, sad. Some of the food you eat is cold. I called room service and he kept telling me the same two things on the menu and saying that ok, I give you this. Excuse me sir, I would like to place my own order not want you want to give me. Then I was brought hard cold chicken tenders, so hard you could throw it and knock someone out. You ask for a Manager and he came with a notebook and a pen like he was so concerned. I looked at the notebook he was writing in, tell me why it was blank. He deserves a Grammy. I’m so done. I will never stay here again or recommend it to no one other than to the Spa with Julie and Jacqueline, and with the tour guide Rumny. I don’t see how they even hit 4 stars. You have to run down room service for towels. I’m pissed. Oh yea the room has no hair dryer, no ironing board, no condiments like they are supposed to. I hope this helps someone save their $ and don’t waste their time.

Molina from the restaurant provided excellent service throughout our stay at the Royalton Punta Cana. He greeted us with a warm, affectionate smile every time we saw him—truly exceptional hospitality. I feel that Molina, his supervisor, and Anthony (the best Bellman!) should be the point of contact for all staff when it comes to customer service. Their professionalism and kindness stood out. They reminded me of the outstanding service we experienced at the Royalton Hideaway in St. Lucia. As for the Royalton Hideaway Punta Cana, the resort itself is very beautiful, but the customer service overall did not meet expectations. This is why I began my review by highlighting the few staff members who truly delivered great service. We upgraded to Diamond Club, but unfortunately did not feel it was worth it. Our assigned butler did not provide the high-level service we were accustomed to. They were actually useless. We did hear from other guests that Victor and Valentino were the best butlers. Valentino showed us to our room and was very pleasant, but he was not our butler for the stay. We also noticed inconsistencies in how guests were treated based on ethnicity, which was disappointing and unfair. Lastly, the concierge team repeatedly tried to sell us a timeshare, even upon arrival. They became visibly upset when we declined the presentation. Considering that we paid full price for our stay, we should not have been bombarded with sales pitches—or have staff knocking on our door despite having the DND sign displayed.

Hotel +Staff work hard to make all guests feel at home +Check-in at the Diamond lounge was very smooth and professional +Water park is fun for children +The gardens are very well maintained -The hotel is old and in need of renovation -The food is no longer of the high standard it was a few years ago. Much is undercooked or cold! Service +All staff, from housekeeping to bar staff, were friendly, professional and worked very hard. -Not impressed with our butler. Proactive in the beginning, but useless the last 4 days -Minibar was rarely or never restocked. Even on our first day the minibar was almost empty -Pool towels were often unavailable. Rooms +Diamond Swim-up is very nice, well located near the beach and the Diamond Beach Bar. +Rooms are spacious and have a wonderful rain shower. -When the water level in the Diamond pool is low, the streamers on the terrace make a loud and annoying noise. -The rooms also show signs of the hotel being a bit outdated. In one of our rooms, the power kept cutting out when we used the light in the bathroom. -The rooms are not checked before new guests arrive. We had three Diamond rooms where the minibar was not stocked, and bath slippers, bathrobes and umbrellas were missing (unfortunately, we really needed the latter due to Storm Melissa). This was our third time at Royalton, but between our last visit and now, a number of things have changed for the worse. As mentioned, the quality of the food has declined significantly compared to a few years ago. We have read a lot about food poisoning and unfortunately, it happened to one of our travel companions. The hotel is really starting to show its age. Many tiles are missing in the swimming pool, and some of the stone edges around the swim-up rooms have broken off. It would be good if the hotel were to undergo a major refurbishment. Whereas in the past there was a difference between Diamond at Splash and Diamond at Royalton Punta Cana, that difference has now completely disappeared. Which is rather strange, given that you have to pay more for Diamond at Royalton Punta Cana. To ensure we returned home feeling a bit more positive, we were offered a lobster dinner on our last evening at a specially decorated table. Our entire group was looking forward to it. Unfortunately, when we arrived, it turned out that the staff had not been informed. After we had finished eating from the buffet, we were still offered the lobster. A major dissatisfier. All in all, it comes across as very clumsy and amateurish. On the morning of departure, the suitcases were not collected, of course. We had to arrange this ourselves at the last minute. For our next trip to Punta Cana, which is already planned for next year (we love this place), we are going to look for another hotel. Fortunately, there are plenty of options which are likely to offer better value for money.

I wanted to give this a great review but I just couldn’t. This past weekend my cousin & I stayed at the Royalton Hideaway Punta Cana (Adults only side) for my birthday November 13th-18th. We were also Diamond Club members which included a butler, swim out pool & certain amenities that were strictly exclusive to Diamond Club members. (luxury). Boy was that a lie. It’s not worth it! Upon entry into our room.. it smelled like old water/mildew & mold. I kept smelling an odd smell coming from the AC vent and mentioned it to our butler. He arranged for us to have our rooms switched the next day. Guess what? Same thing in the new room except for this time.. I could actually spot the mold on in the showers. I knew I wasn’t crazy. I kept smelling something but couldn’t quite frankly put my nose on it. At that moment I found it. My cousin kept saying that our sheets on the bed felt wet. The housekeeping manager came & instead of actually fixing the problem.. they painted over it 😒 When you’re a “Diamond Club” member as they put it.. it pretty much means luxury. Not with this place! Diamond club is not worth it I promise. Do not spend your hard earned money with this hotel! Oh yeah, I also wound up SICK with a COLD coming back home from the air quality & mold. They also tried to fake accommodate us/ shut us up with a little 25 minute massage on the day before we were leaving which was like at 4:30pm in the evening and we had dinner reservations at 7:30pm that night. We had to check out at 11am the next day. There would be no time! Below I’ll attach pictures of the walls and ceilings in the showers.

Overall, the resort was excellent concerning the beach, pools, drinks, and entertainment Areas for Improvement Unfortunately, the service was significantly lacking, specifically the butler service, which offered us no assistance despite our past positive experiences with butler services at other all-inclusive resorts. The room was just okay, and the bathroom had a noticeable odor. Special Recognition Everything aside, I want to express my sincere appreciation for Chef Victor and Chef Hector from the buffet area. They were incredibly helpful every day in assisting us with finding vegetarian options. On a couple of occasions, they even went out of their way to prepare a special vegetarian dish for us. Additionally, the entertainment team was absolutely fun and deserves high praise.

Staying in Royalton Punta Cana. Just me and 3yr old daughter (who requires special needs due to her disability)for 14 days. 7 days down and started disastrous. Given room on 2nd floor. No elevators. Need to pick pram/stroller up everything i leave the room. Alternative is swim up room or room with open access for daughter to run off at first opportunity. Instead of helping guests, staff are more interested in selling u the upgrade to Diamond Lounge for stupid amounts of money, even though you cant use the facilities. Unable to eat in the main dining room at dinner time as daughter can't be in crowded areas. Room Service limited... hope you like Salad or Burgers. We eat in the room every night. Expect to tip them too, attitude received on 1 occasion because I had no change and no understanding of the fact i cant just leave a 3yr kid on her own to go to ATM to tip him. A la Carte options that are included in my package, are not available to be delivered to my room. Dont kniw why, looking out my room, there ia an option of a a la carte restaurant that could thrpw me the food, we are that close. The waiter would walk furter goong tomthe other side of the restaurant than bringing to us. Mini bar dont cater for Diabetics. Only 2 x bottles of Pepsi given (that's drinkable) and also 2 x ChocoMilk that combines together, fills 1 x baby bottle. Extortionate prices at the shop in the hotel. After 5 days, Juan from Guest relations has helped with getting us buffet food for evening dinner and actually giving us some attention that's required for my daughter. Checking up on us, sending us extra drinks for Bella (3yr) and myself for additional needs. Overall £6000 on holiday. Approx 600USD per day. Not anything like the value suggests but that's the tour operators fault and the lack of facilities for children with special needs. It it wasn't for Juan at GS. I would of booked a flight home already and be back in rainy UK keep up the good work Juan and his manager Jeffrey (also seems to care about us as guests, not potential objects to rinse for additional money) and let other staff try be as attentive as yourself

⭐️⭐️⭐️⭐️⭐️ A Holiday of Dreams at the Royalton Punta Cana! We’ve just returned from the most incredible two weeks at the Royalton Punta Cana — truly a holiday of dreams! From start to finish, everything was perfect: the beautiful resort, stunning beach, delicious food, and wonderful atmosphere. But what really made our stay unforgettable was Juan. Juan went above and beyond from the very first day, helping us plan one of the most special moments of our lives — our engagement! Every detail was thought through with so much care and attention, and he made sure everything went perfectly. He was not only professional and thoughtful but genuinely kind and full of joy. Our boys absolutely adored him — they’ve made a friend for life! Thanks to Juan and the amazing Royalton team, we came home with memories we’ll treasure forever. We can’t wait to come back — it truly felt like paradise. 🌴💍✨

We arrived to a warm welcome by friendly and attentive staff. Check in was easy but we did have an immediate attempt of an upsell for ‘preferred’ which wasn’t very welcoming, we didn’t go for it, it is very expensive and after our experience without it, not worth it! The room was ok, not quite like the photos and not all that clean with a few broken things. Apart from this the experience was amazing! The staff were always helpful, cleaning the room, topping things up before we had even realised they were gone and keeping us entertained. The location and beach were great! Although would prefer to not have people trying to sell us things on the beach they quickly get to know you and leave you be to relax. We never got bored or hungry as the food was great with a big variety! Cocktails were hot and miss but if you don’t like, it’s freeee, get a different one! Will be returning! Also… DONT MISS THE DREAMS HOTEL. You have access to its pools and water slides, as well as the great ecological park out the front, which isn’t explained to well when you check in

This resort did not disappoint. Grounds were well maintained and was absolutely beautifully landscaped. Rooms were clean, updated, and spacious. So many pool options with plenty of lounge chairs for guest. Food could use a little more seasoning, but I'm sure they are just looking out for everyone's taste buds. The best restaurants Blue Water Grill for their steak and lobster. Himitsu has awesome Shui and the Hibanchi was a huge hit! The best thing about our trip was our Butler, Dayanara! She met with our group of 8 everyday with a big smile. She was very professional and made certain we ALL had everything we needed to enjoy our stay. She deserves a "10"

My partner and I had an amazing experience at Secrets Royal Beach. We have been to a few different similarly starred resorts in recent years and this has been the best overall experience. They have a range of activities to participate in, we enjoyed tennis lessons and playing tennis with Francis and Marcos and Volleyball with Aladdin, who also hosted beachside bingo which was so fun. We participated in the sushi making experience with Junior and wine tasting with the resorts two sommeliers. The entertainment team is so enthusiastic and work so hard to ensure people are enjoying themselves and feeling included. J.Fozz, Junior, Aladdin, and Chocolate were the members of the entertainment team that we engaged with the most, and they were all wonderful and brought so much fun to our stay. The food was amazing, both at the buffet and the restaurants. We had amazing service at the Bali Beds from Yo-Yo and at the Barracuda bar from Angel, Alex and Ruben at the Beach Bar. We were given exceptional service at the french restaurant by Fernando, Mexican restaurant from Willy, and Miguel at Olios. The staff at the buffet paid such good attention that when we walked in for breakfast they knew exactly where we liked to sit and how we like our coffee (and mimosas!). Special mention to Reyni, Jamerson, Yerly, and Fernando at the buffet. Drinks were great, Maria at the showtime bar remembered our cocktail order every evening and always shared information about the next shows and times to be at the main plaza. Aris who made our cocktails was great at modifying them to our liking each night. We did not upgrade to preferred, but Jeffrey who showed us to our room text me every morning with the days events and let us know we could message him if we had questions or needed anything. The staff truly go above and beyond here and are so warm and welcoming they have definitely made us want to return.

What an amazing time with even more amazing people at Secrets Royal Palm! From the very first greeting to our final goodbyes, this trip truly exceeded all expectations. Our butler, Ismael, went above and beyond to ensure every moment of our stay was effortless and enjoyable. Whether it was arranging dinner plans or tracking down a Milky Way at 10 p.m., he made sure we had absolutely nothing to worry about! A big thank you also goes to Sebastian, our wonderful bartender at the pool bar — always friendly, attentive, and full of great drink recommendations. His cheerful energy made our afternoons by the pool even better. Shout-out to Wilson as well for his great service and welcoming smile! We can’t forget Shakira, Flower, Jorgi and Junior. From our very first interaction, Junior’s positive attitude and genuine warmth stood out. He’s not only knowledgeable and professional but also an incredible dancer who knows how to get the party started while keeping everything fun and respectful. These incredible individuals — along with many others — made our vacation truly memorable. The resort, food, and especially the staff are second to none. We’re already planning our next trip back! Hands down, one of the best vacations we’ve ever had.

Had an amazing experience staying at Secrets Royal Beach. We opted in for the preferred club and were pleasantly suprised by the amenities and services. We will definitely be back. You can see the value when you stay here. Big Thanks to Ishmael for treating us like family and taking care of us as our Personal Butler. He made the experience much better Also every morning wasnt complete without a cup of Caramel Frappe made by the wonderful Denisse and Miguele at Coco Cafe. They make phenomenal coffee and bring smile to our faces..

Just stayed here for a birthday trip and it was amazing. The staff are extremely hardworking, professional and always seen with a positive attitude. The bartender/waitress Mendy -YoYo is one of a kind, She has so much personality and made our stay better than we could’ve imagined. Everything was clean and well kept on the property. All requests met. 10/10 vacation.

The resort is absolutely amazing! The facilities are excellent, the food is superb, and the overall service is wonderful. ​We especially want to highlight the exceptional service provided by three bartenders at the Marlin Beach Bar: Ruben, Juan, and Jose U. ​They were not only incredibly efficient and friendly but also true artists. They consistently made beautifully presented and delicious drinks for the ladies in our group. Their attention to detail and creative approach made our visits to the beach bar truly special. ​Thank you, Ruben, Juan, and Jose U., for making our stay so enjoyable!

Hotel was one of the best hotels we have stayed in and worth it's 5 stars. Hotel was clean and tidy, bars and restaurants were never over crowded and never any problems with getting sunbeds. You also had a great beach to use and walk to the other Rui hotels to use the splash world pools and late discotheque. Staff were friendly and cleaners were working continuously, never had problems with not tipping staff like the Americans did which had come up on other reviews. Would recommend to anyone to stay and we will hopefully be returning.

The resort as a whole was fantastic. The staff was friendly and helpful. The food was delicious with a large variety of options to choose from. Pool was very nice, beach area was very nice and the staff was very motivational in getting people to join activities and have fun. The only issue I had was the room. Compared to the pictures online, the room was very disappointing. Of course, not too much time was spent in the room itself, however it felt cheap and plain. The room was decently cleaned however it smelled of moist and moldy.

Finally had our honeymoon (waited 15 years 😂) and it couldn't have been in a more wonderful place! Everything was perfect. The rooms were beautiful and cleaned daily. Fridge ALWAYS stocked. Food was great, staff was friendly and engaging. Didn't need a reservation for any of the restaurants on site which was a nice change. Pools were clean and the beach was beautifully kept. Not the first RIU resort we've stayed at, but was definitely my favorite. Cannot wait to go back!

Beautiful location excellent hotel,very clean.The service is fantastic in the bars and the coffee shop especially from Adonis and colleague for the coffee every morning. It is hit and miss in the Buffet Restaurant depending on who serves you as some seem as they dont really want to serve you if you are English. The chefs cooking the omelette every morning are very friendly and helpful. I would definitely recommend a visit as overall we had a fantastic holiday 😀 😊

Stayed 6 days at this resort and we enjoyed everything but the pool closing so early. I am a water person and would have loved to hear the music go a little later at an adult only resort. The food was good at the buffet and the 2 other restaurants I visited. The sports bar was a great place to meet up with our group and relax. Shakira was a great barmaid and was the kid of the party everyone loved to see. Rooms were clean as were the grounds and the staff was friendly and attentive to our needs daily. 2 ladies in our group had an issue in the room and it was fixed within the hour so I have to give high mark for service just off that alone. I would stay here again no questions asked and the price point was great as well.

The Dominica Republic, & Hotel RUI palace Macao, did not let us down. The hotel is set in a stunning location. The staff are very very friendly and helpful. The food choices were incredible, from the buffet restaurant that had everything you could wish for, the steakhouse, the Asian, Italian and Krystal restaurants. You’ll be Spoilt for choice. Amazing bars, that Serve incredible cocktails and every other drink imaginable. The hotel, ground and pools are absolutely beautiful. The beach is incredible. Once again a big thank you to every member of staff. 👏👏👏 Hope to see you all another time. Andrew Hemingway

Absolutely loved our stay at the RIU Macao. All rooms were modern and clean. The staff were so accommodating and friendly. You had the best of both worlds for relaxing and/ or partying. The food was amazing and fresh with plenty of choice. I myself can not think of a single bad point and would 100% stay again.

The hotel grounds are beautiful with a nice layout and easy access to the pool, beach, and nearby restaurants. Quimera was the dining highlight — the churrasco steak on our first night was excellent. Sal de Mar also had good food and great service. Serendipity (buffet-style) was average. Big thanks to our concierge, Gilberto, who was incredibly attentive and made my husband’s 50th birthday special with two thoughtful surprises. That said, a few things didn’t work for us. Music isn’t allowed at the swim-up bar (as part of the wellness concept), which made the atmosphere feel too quiet and a bit awkward. Oddly, smoking is allowed in many areas — which feels out of place at a wellness hotel. The pools also need some updating. If you're looking for a peaceful, quiet escape, this might be for you. But if you want to feel like you're in a different country or enjoy a livelier vibe, it may not be the best fit.

Fantastic place to come and unwind and have a great time. Lots of activities to do throughout the day. The food is amazing. Staff is friendly no matter if you tip or not, always willing to help and always smiling and joking around with you. Even though we didn't speak a lot of Spanish, they loved that we tried and had fun teaching us some of their Dominican slang 😂. I highly recommend coming to this resort! Make sure you see Alvin for any excursion you want to do when you go to get your towels. Also see Mr. Andre if you want to book at the spa! They were so kind to us even though we didn't get to do anything with them during our stay. They had fantastic deals that I wish I had taken advantage of 🙌!

I don’t even have to wait to leave this review. Been here not even 20 hours and I love this place! So relaxing and the service is top notch. 👌🏽 Many different foods for different tastes but the focus on quality is excellent. The Level package is what I got and worth it for me. Fish dishes are excellent at the Quimera ❤️ 😍 Fresh from the sea 🌊 not farm raised. Grilled octopus and the Grouper were tender and cooked just right. I had their breakfast also and wow! 🤩 The açaí bowl and tofu/vegetable combo I requested was so delicious. Beautiful beach also. Huge pool and a chill crowd here. The workers are very nice and attentive to your needs. Definitely the best place I can ever remember staying in.

Had to write a review because I can’t get my trip out of my head, I had the best time! Even though I was on the basic level this resort is nothing short of luxury. From the grounds, rooms and aesthetic, this resort made everything feel lush. Definitely for the grown and sexy crowd, quiet but not boring at all just not a party resort. Everything was great but the staff were amazing! Extra special shout out to Laury at check in, Jean Carlos and Thomas driving the shuttles, Cesar and Maribel at the pool bar, as well as Rebecca and Maria hostesses at the buffets. From the minute I arrived they all were super kind and attentive since I was alone. ONLY draw back is that I went in July during seaweed season, but even then I was still able to enjoy the beach early morning after they cleaned. I can only imagine how much more you can enjoy with their Level experience, so I will definitely return in the future.

The pool bar is certainly the gem in this wonderful natural hotel. The wildlife is stunning and the hotel is teaming with it. However the pool is a true gem, the gents that looked after us were amazing and made my partners birthday truly special. The guy; Moises, Willian, Radalis and Anyelo. This guys could never do enough for us, the cared constantly and smiled all the time, they are infectious personalities! We can’t thank them enough

Currently here and having a fantastic time!. The staff have been kind and helpful and there's so many activities from crafts, tastings, sports activities, yoga by the beach etc. The buffet and restaurants have all been great so far and we are looking forward to the rest of our stay. We recommend checking out the coconut hat making class, the coconut oil workshop and the Dominican hat painting class! All included! The nicest resort we have been to in Punta Cana and cant wait to plan another trip here when possible :)

An unforgettable experience at Bar ELYXR! Wander Santana, the master mixologist, is truly one of a kind. From the moment you arrive, Wander greets you with a warm, welcoming smile and instantly makes you feel at home. His creativity behind the bar is unmatched — every cocktail is crafted with precision, flair, and personality. Wander is attentive, charming, and effortlessly entertaining. He anticipates your every need so no guest is ever left unattended. His energy lights up the room, and his pretty damn good Michael Jackson moonwalk is just the icing on the cake. Be sure to try his favorite concoction — the Penicillin, a smooth and perfectly balanced blend of whiskey, honey, ginger syrup, lemon juice, and a touch of albumin. It’s a masterpiece in a glass. If you’re looking for an exceptional cocktail experience and a mixologist who brings heart, talent, and showmanship to every pour, Wander Santana is the one.

Raphael was an absolutely amazing waiter! He was very funny, friendly, and incredibly kind. His positive energy made our visit so enjoyable — he always managed to put us in a good mood. Raphael was also very attentive and made sure we had everything we needed at all times. It’s rare to meet someone who combines professionalism with such warmth and humor. We truly appreciated his great service and cheerful attitude. Highly recommended!

We arrived a few days ago and so far have had an amazing experience. Our room is fantastic, well equipped and has everything you could need. The staff are so friendly and can’t help any more, very happy to help with anything we need. We have eaten at Thalassa, Mamma Mia, Sorrento and Bloved. Bloved is amazing for lunch, Anderson Cooper and Ezequier y raynielis provided great service. Very friendly and attentive. We are looking forward to the next 10 days of our stay!

Hansel is a breath of fresh air who provides excellent entertainment. We look forward to his games/events every afternoon so much that I’ve memorised his 4pm dance! Sandra in Tao Cat was a great host. She ensured we always had a full glass of water, bought over another cocktail when ours were low and asked to take our photos. She is a fantastic member of staff. - the whole resort is pretty incredible. Great restaurants, clean facilities, attentive staff, and an overall amazing place.

Room was a bit outdated, electric wall plugs were old and not well installed, light bulbs were broken, bathroom was old and renovation is much needed. Water from outside was entering the room because of the rain and the door was not insulated at all, we could hear everything from the corridor. Location is perfect, very calm and enjoyable spot, we were in the lot 42, but just be aware that at 11am you'll have a very loud music coming from the front pool at the entrance of the hotel. Noisy spot because of the bar and people that are partying in the pool all the time. You want the quiet spot? Just go at the second pool close to the beach, that's where to go if you want some peace or directly on the beach. We went in october, so expect some rain and/or hurricanes. Food was good in the morning (buffet), the rest was okay at evening time. Chicken is good in general, beef or fish not so much. Service was excellent all the time, we went for massages 2 times, excellent service there. Employees are so sympathetic, very polite, everyone says hi. Read carefully over the internet site when you book for this hotel, because we knew that the beach was not that beautiful over there, they mention it. It's full of algua and rocks, but the water is amazingly hot. Over all, 4 stars is right for that hotel.

This Resort is amazing! From Mimosas at check in, personalized service with the bellman bringing our luggage to the room, top notch service every where you look. John and Julie at the main buffet were incredible. So many restaurants to choose from. Tons of bars, several pools and a private beach. Couples massage was amazing! Will definitely be back!

⭐ 1 Star – Extremely Disappointing Stay – Immediate Management Review Needed Our recent stay at this hotel was extremely disappointing and far below any acceptable standard of hospitality. Upon arrival, we were mistakenly checked into rooms that were not ours — one of which even contained a used swimming costume left behind by a previous guest. This was completely unacceptable from both a hygiene and service standpoint. For three days, we endured accommodation with no functioning air conditioning, and despite repeated reports, management showed no concern or urgency to resolve the issue. The lack of customer care was alarming and demonstrated a complete disregard for guest comfort. The restaurants were equally disappointing — poor food quality, unprofessional service, and staff were seen encouraging guests to scan QR codes to post misleading 5-star reviews for the resort rather than for the specific venue. This practice is dishonest and undermines the trust of future guests. It is evident that the current senior management team is failing to uphold basic standards of hospitality, service, and accountability. I strongly recommend that ownership review and replace the senior management team immediately with professionals who understand and respect the fundamentals of guest care and hotel operations. Overall, this experience was deeply frustrating and far below expectations. Unless significant changes are made, I would strongly advise others to avoid this hotel altogether.

This is a great resort to enjoy a well deserved vacation. The resort is quiet and very relaxing. I want to start this review with the check in and check out processes. They went perfectly, many thanks to Ana from the reception. The rooms are spatious and clean. The beds are comfortable. Everyday, the housekeepers take care of every detail. There is a minibar which is filled when needed (it contains Coke, Coke Zero, Fanta, Sprite and a beer). Also the hotel offers you many bottles of fresh water to stay hydrated. Most of the restaurants are great, there is a big variety of international dishes. I liked that most of them are a la carte, but there is also a buffet option. I highly recommend to try the breakfast at BLoved, the lunch at Thalassa and the dinner at Tao Cat. The beach side has a quiet ambient with few entertaining events, so you can really relax. It is beautiful, the coconut trees are mesmerizing. The only inconvenient is that the beach does not have that turquoise water, which is specific for the caribbean countries. However, you can book a trip to Saona Island and Palmilla to enjoy the Caribbean Sea.

I stayed at Nickelodeon Resort Punta Cana from November 2–7 and had an absolutely wonderful experience. The weather was perfect, the food and drinks were delicious, and every staff member I encountered was kind and welcoming. A special shoutout to Rogelio, the bartender—he is truly amazing! Not only does he craft fantastic drinks, but he has such a kind soul and a great personality. His customer service is outstanding; you can tell he genuinely cares about every guest and truly enjoys what he does. Overall, this was a relaxing vacation that gave me the chance to unwind from busy life. I’ll definitely be back. Aloha Punta Cana—see you soon! 🌴🍹

My week here was so short! I loved staying at this resort. The staff are very kind and helpful. Very easy to talk to anyone here. The rooms are big and spacious, perfect for a family. This resort has everything anyone is looking for. There is an activity for everyone. The entertainment staff were especially the best. The best of all of them was Junior. He was always kind and making sure I was enjoying my stay.

The resort is very nice and clean. Everyone has been great and very helpful. Special thanks Josue in the beach at the party. He was fun and helpful. The only complaint I have about this resort is the reservation system for dinner. You have to book it at 9AM and the popular ones book up immediately so we didn't even get to experience everything which was very frustrating. Otherwise we had a great time.

I came to this Resort to celebrate the my kids birthdays. I had an amazing time. The experience was perfect and beyond what I expected. If you come across Leo as your butler, I can tell you that you are in great hands. He’s on top of everything. If you have Yamile as your consierge, she is absolutely sweet, amazing, and knows exactly what to recommend for the kids. The greatest bar tender of all time is Luis. You’ll find him at the pool bar. He’s been at the resort for a decade already and you can tell. The guys is amazing. Just be careful with his special drink called “La Surpresa de Luis”. It will creep up on you when you least expect it. Above all, I loved everything and my prestige representatives, Rafa Y Monica, te Amos y nos vemos pronto!

My family (my husband, our two children, and I) recently stayed at the Nickelodeon Resort in Punta Cana. We chose this resort because of its great reviews and high reputation, but unfortunately, our experience did not meet our expectations. Room & Maintenance: The hotel rooms are in need of renovation. The paint on the walls was peeling, and our toilet wasn’t functioning properly. We called maintenance twice to fix it, but no one ever came, which was disappointing considering the cost of our stay. Food & Dining: The food was another major issue. The buffet offered breakfast, lunch, and dinner, but the quality was poor. Most of the food was seafood—which I don’t eat—and the non-seafood options were cold, dry, and didn’t taste fresh. Breakfast was the only meal I somewhat enjoyed because it had a bit more variety. Room service food was also below average. For the price of this resort, I expected much better food quality. Pool & Environment: There was also a big issue with bees around the pool areas. There were so many that it made it uncomfortable to relax or enjoy a drink outside. At one point, my husband was even stung by a bee. This really took away from what should have been a relaxing experience. Staff & Service: One of the highlights of our trip was the friendliness of the staff. I want to give a special thank you to Luis, Francisco, Danny, Johan, Leo, and Hangler. These gentlemen went above and beyond to make us feel welcome and comfortable despite the other issues we encountered. Their kindness truly made a difference during our stay. Activities & Entertainment: Our kids enjoyed seeing the characters and playing in the pool, which was one of the few enjoyable parts of our trip. The resort definitely caters well to children’s entertainment. Sales Presentation Experience: Another disappointing part of our stay was the so-called “presentation” we were encouraged to attend. We were told it would last 90 minutes and that we’d receive coupons and perks for attending. Instead, it lasted nearly two hours and felt like a high-pressure sales pitch for a membership. We were told that the deposit required for the membership would be refundable if we canceled within five days. However, when I canceled on day three due to financial reasons, I was informed that the deposit was actually non-refundable because it was considered an “administrative fee.” This was very misleading and upsetting. Overall Impression: Overall, while the staff we met were wonderful and my kids had fun, the resort itself did not live up to its reputation or price point. Between the outdated rooms, poor food quality, bee problem, and misleading sales presentation, I left feeling disappointed. I hope management takes feedback like this seriously because this resort has potential—but right now, it falls short of what guests are promised.

⭐ My Honest Review of Nickelodeon Hotels & Resorts Punta Cana – 3/5 Stars I would personally rate this resort 3 stars out of 5, and here’s why: 🍹 Drinks & Bars – Major Disappointment To start off, the drinks are terrible. There are barely any bottles at the bars, and most drinks taste watered-down or just badly mixed. This was honestly one of the biggest disappointments of the whole trip because we were hoping to enjoy a couple of good drinks while the kids played — and that simply didn’t happen. The drinks were so bad that it affected our overall experience. 🍽️ Food & Buffet There is only one buffet, which is shocking considering how big the resort is. The buffet food is very repetitive, and most of the meat was: • dry • unseasoned • low quality • with pork served every single day There is a good salad bar and good food options for kids, but for adults the options are terrible and extremely limited. There are a few à la carte restaurants on the resort, but honestly the food there tastes almost exactly like the buffet — nothing special, not much variety, and definitely not worth the price of this resort. 🏨 Rooms & Housekeeping The rooms are gorgeous — very spacious, modern, and comfortable. Housekeeping was amazing, always kept the room clean, refreshed, and tidy. This was one of the few things I genuinely loved about the resort. 🎭 Entertainment For a Nickelodeon-themed resort, the entertainment is NOT even close to what is advertised. There is not much going on throughout the day or night, and for what you pay, you’d expect way more activities, shows, surprises, or character experiences. 🍳 Character Breakfast & Scams The special character breakfast is NOT included — you have to pay extra. The only way to get it “free” is to attend a scam-filled orientation where they try to sell you a whole travel/membership package. It’s basically a timeshare pitch disguised as a welcome meeting. Do NOT fall for it. The spa staff also tried to scam me, which was very disappointing and made us avoid the spa completely. I wouldn’t recommend the spa at this resort at all. 🏖️ Beach The beach is nice but during our stay (November 20–25) it was: • very wavy • a bit seaweedy I know this changes depending on the season and weather, but just something to be aware of. ⏳ Check-In & Check-Out Check-in and check-out were extremely slow — longer than any resort we’ve been to. Very unorganized and frustrating after a long travel day. We had a decent time but we would not book again unfortunately. I would also say this resort is good for parents who have kids aged 1-7. Definitely not any older.

Orlando provided top notch service at the beach and the pool! He was so kind to our children. Always bringing them some kinda cool drink or mac and cheese, hamburger or fish and chips to the pool for them to snack on. These types of people make your vacation so much more enjoyable and relaxing for the parents. YENI our personal concierge!! What can I say about YENI the sweetest most thoughtful! Made sure we had everything we needed for our room! Booked our restaurants for us and was so sweet with the kids! Top notch h service and attentiveness!

We have never been out of the United States before and because of this trip we may never leave again, most certain not to return to the Dominican Republic, and most certainly not Bahia. We have not had air conditioning our entire stay, and our shower water and toilet water is completely brown coming from the faucet and toilet after flushing. Sleeping has been a nightmare due to the heat. All of the restaurants are completely over heated due to no air conditioning and it makes for very uncomfortable eating conditions. The pool and lobby’s bars are nice, with great bar tenders. The beach is decently kept. The people here are great. I cannot say enough nice things about the people that work here. The bartenders recognized us after a couple visits and were extremely friendly the entire time. Not all the food is amazing but some of the food is amazing. The food is one shining spot of the trip. It is truly a love hate relationship with this place because the people are great, the resort is just not as great as the people. Would not recommend taking the chance to come here and have to deal with the room arrangements.

Bahía Príncipe Luxury Amber has been the meeting point for my family who travel from Ecuador and different cities in the United States. This was our third time visiting, and since we arrived the attention is excellent. Their employees who give transport service are very friendly, specifically, Francisco, Ramón, Adolfo (aquamarin) which all stand out. Dioselina's attention at the bar’s lobby also made us feel that staying there is worth it. The comfortable and clean rooms, the cleaning service and the people who provide the refrigerators were always willing to help out. Lastly I can't stop talking about the buffet as well! Every day there was variety of food and the attention of our waiters Jesús Crispín, Miguel, Ela and everyone eles there were very friendly. The restaurants’ good service were always available for our needs. Thanks to Nicky and Nilsa from the customer service area. Thankfully, we were able to attend different restaurants for dinner. Overall we had nice memories and a wonderful experience!

To the incredible team at Grand Bahia Principe Luxury Ambar Hotel, We wanted to extend our sincerest gratitude for the truly unforgettable experience we had during our stay from October 8th to October 23rd, 2025. Our first visit to your beautiful country was made exceptionally special by each and every one of you. A huge thank you goes out to the bar staff and waitresses at the lobby bar, who always greeted us with warmth and efficiency. The entire team at the buffet restaurant and by the pool also deserves immense praise for their hard work and delicious offerings. A very special shout-out to the bar staff at the pool for their outstanding service and vibrant energy: Bianca, Marlene, Desiree, Karina, Estefan’s, Yoleidy, Alisinio, and Kelvin. You all made our poolside moments so much more enjoyable, and we apologize if we've missed anyone – you were all truly great! The entertainment staff, with their relentless enthusiasm and fantastic characters, kept us smiling and engaged throughout our stay. Alfredo, Rolando, Madelin, Nairobi, Julio, and Ray, your energy was infectious! We also can't forget Raymond, the towel guy, whose politeness and constant smile brightened our mornings. And to Rudy, the pool guy, a massive thank you for your daily assistance with our parasol – your helpfulness and politeness were so appreciated. While we're sorry if we've missed any names, these are the wonderful individuals with whom we spent most of our time, and they truly made our holiday perfect. Thank you all for making our first visit to your beautiful country such a special and memorable one. Kind Regards, Lee and Michelle Fearn

Horam was fantastic. Our every need was seen to. Wilson was an excellent fitness instructor! Loved morning yoga, stretch and water aerobics! Our room was clean and fresh every day and our requests for drinks to be in our room was great. Sun shades to the water area of the pool would be a great addition in some spots.wiuld definitely choose here again!

It is a pleasure to shout out this pristine Resort (BAHIA PRINCIPE LUXURY AMBAR). Our 4th visit and The Ambar never disappoints. What made this visit extra special was Firstly the Staff never forgets a face and the warm greetings from them all are truly genuine. I travel with my Elderly Mom whom was 90 during our last visit Aug 2025. Executive Chef CHRISTIAN gave us a memorable experience of a lifetime(Personal Chef for the Evening). At my request he prepared to perfection (Pulpo)/(Octopus) and remained with us during our special dinner encounter, along with the Portofino Manager Benjamin (See Pics). Traveling with my Elderly Mother is difficult all in itself but the Pool Attendant Ruddy went above and beyond to secure a shaded space with an umbrella for mom daily. Every Morning for Breakfast Waitress ELA made sure she decorated and saved a beautiful table for mom and I. Service was exceptional. From the moment we arrived to Check out reception accommodated every request to even having the same room and dwelling each year. Superb professionalism at the Bahia at all levels is what has us visiting year after year. Huge shout out to the Entertainment at the pool and Nightly Entertainment as well. Soooooo much energy and fun. Beyond of control was the massive amount of seaweed but Beaches are still pristine. See Ya all Again my Friends 2026 Thank you to the Entire Staff at Bahia Principe Luxury Ambar Suzette Rosario-Perez Lucy Rosario

Amazing staff! So helpful and friendly! Rooms are super clean and entertainment is great, always something to do, requested a quiet room and it’s been so quiet and relaxing so best if both worlds. Would recommend however down side was the shops at the village was pestered quite a bit and also paid $25 for a small souvenir as they requested it in Dominican pesos and my partner just really wanted at the time. So ask for the currency you want to pay in to avoid paying over the odds. Sports Bar was certainly our favourite place of all with great staff, you also get hounded for excursions on the beach which got annoying very quickly but other than that I certainly enjoyed my time here

Entertainment staff at Ambar are THE BEST! Wilson is awesome as are the rest of the team. We will come back just to see him move those hips! The staff at Ambar go out of their way to make sure you have a great holiday. The resort is really big, with lots of space to walk around and plenty to do. The staff work relentlessly to make sure guests have the best time. The whole resort is incredibly clean and tidy. We will go back and highly recommend to others.

Great resort for adult to relax. The reason I don't give this resort 5 stars is because of the food. With that being said, the servers made up for the quality and lack of variety. The animation team are awsome! Always keeping visitors involved. Each of them are great dancers as well. Having access to the sister resort, Tropical Deluxe Princess, is a plus. I Recommend this resort.

I had an amazing experience at punta Cana princess adults only. Me and my wife had an amazing experience! Jose at the reception was super kind and helpful. The chauffeurs and luggage folks were a huge help. The rooms are pretty decent only some cosmetic things but the pool was very nice and not too crowded. The restaurants were decent, our favorite spot was definitely the snack bar by the beach. I would say for the price you get here it’s the perfect investment to get to know punta Cana and be introduced to its all inclusives. I can definitely say the hospitality here is great. I loved this guy Freddy, super kind, our bartender Gregorio was nice and the parties in the lobby were great! The security around the beach at night made us feel safe and secure. The beach around this time had too much seaweed unfortunately, but you definitely get your money’s worth in food, drinks, swimming, and overall a great experience. The DJing could use some work, the food could have been a little better. That being said, I would recommend this resort to anyone looking for a budget getaway and would return!

Erika, Fran and the whole team has been wonderful to us and my family.. not to mention our wonderful friends nancy and laura and many more friends we made along the way. You really feel like family… Some rooms should be updated, some food as well but that did not made our stay bad. The quality of people is what makes you want to come back for more!

The entertainment team was amazing, they helped people come out of their comfort zones to participate in different things like archery with erika and aerobics, yoga, and beach volleyball. Erika was someone who always got us to participate in different things for us to have fun! Our room was beautiful and there was constant room service if needed. Everyone was so friendly and constantly ready to help if we needed. The beach was a walk away and the pool was always in use for people to get in. It was more beautiful than I could have thought it to be!

⭐️⭐️ 2/5 The room was okay, but the air con wasn’t great – it always felt like it needed to be a few degrees colder. When I arrived, I had to ask the front desk to clean the jacuzzi because it had a dirty ring around it. They did clean it, but still, not a good first impression. The water at night kept running cold which was really annoying. Now onto the food – it was okay if you like junk food. The breakfast buffet wasn’t great. On the first day I had bacon and an omelette, which was actually nice, but that was the only decent breakfast I had. The rest of the time it was mostly cakes, fried bananas, and pancakes – fine if that’s your thing, but not for me. The fruit wasn’t even ripe, so it was basically inedible. The omelette guy looked miserable and kept disappearing into the back every time I went up. Dinner was okay but nothing to write home about. I mainly eat meat, so I was limited. They’d alternate between beef stew, chicken, and fish – fair enough – but everything was bland. The on-site restaurants felt very cheap and tacky. The steakhouse was closed for most of the week, so I tried the Italian instead. Also, you have to pay extra for steak or lobster even though it’s supposed to be “all-inclusive.” I was willing to pay for the steak, but they didn’t have any in stock. Same with the lobster. Ended up ordering lasagne, and honestly, it was awful – completely dried out with no sauce and definitely not made with proper mince. I wouldn’t even serve it to my dog. I left it and went out to eat elsewhere (luckily I had a rental car). The drinks are watered down to the max, and there’s no fresh fruit juice – just cordial. In my opinion, this is a 3-star hotel at best, definitely not 5-star. The room phone didn’t even work, so forget about room service. I won’t be coming back. The Dominican Republic is a beautiful country, but there is too many lucky lucky men the people are too money hungry and service really let it down. The excursions are daylight robbery too. Overall, don’t waste your money here.

Best hotel to book, specially if you're looking for a honeymoon hotel, the attention I received from the staff made think that I needed to pay extra Lol! But it's just they way they are! Super nice and kind. The Food!!!! Best food I have taste in many Hotel from Punta Cana... If you're looking to taste the real flavor of the Dominican republic that hotel is recommended.

First off on arrival we were offered an upgrade, my wife and I was $490 for top shelf booze, room choice, beach towels in room, use of beds on beach robes and slippers, lobster dinner, ECT. Go for a drink at multiple bars, no top shelf, coming tomorrow,5 tomorrow's, beds on beach, dirty,torn, no room choice, no beach towels in room, no robes, lobster was good,I don't like lobster got ribeye filet was pot roast, room was not cleaned for two days with no towels, TV broken off the wall, did not repair,the food in the buffet was terrible, most popular dish was hot dogs just cut different, they had bacon one morning out of seven, other six hot dogs, power was off alot, last day no water. Lobby day bartender was always totally drunk. This was our 10th time at this resort, there will not be #11. Do not pay for the upgrade RIP OFF. I can go on and on, since new owners place has gone down hill very bad. Feel very bad for the staff they are very good, they should be running the place

First of all I want to say this place is beautiful. On entering the build there is a 70's vibe but in a good way. The place is spotless and the beach is magnificent. The staff are welcoming and always friendly and are always helpful and asking if there anything they can do. The rooms are big and plenty of space, only concern if if you're a new couple the toilet door will be a shock, very little privacy. Food is always available and varied. We found the outdoor grill to be the best. One thing I will state, if they offer you the tour (time share programme), DECLINE. They will say its only an hour max but its nearly 2 hours and they will aggressively pressure you into buying into the "program" and if you refuse they pretty much push you out of the door. When you arrive if they don't offer, ask about an upgrade, they should have offered it. All that said would I come back, 100%. The Aqua punta cana is beautiful and definitely worth the trip. It's perfect if you want to relax and unwind.

Booked a stay here for my birthday in December. We arrived and given a free upgrade with an infinity pool and jacuzzi. Room was absolutely gorgeous. The beach was beautiful and breathtaking. They were also doing construction work but to be honest, you barely heard anything and noticed. Food was delicious and the different activities that were available to do was amazing. This was my first all inclusive adults only resort and it was so peaceful. If you are looking for somewhere to relax and enjoy yourself this is the place for you.

Overall, Punta Cana was a wonderful experience. The atmosphere was beautiful, the beaches were stunning, and the people were incredibly welcoming. The service throughout the trip was impressive, and the vibe was relaxing yet fun. I definitely had a great time and would go back again.The staff was truly outstanding, and I want to give special recognition to Yeury and Adrian at the bar downstairs. They went above and beyond to make our experience enjoyable. Their friendliness, attention to detail, and great service really stood out and made a wonderful impression.

Let me start by saying that this hotel definitely deserves 5-stars, but the only reason I gave it a 4 is because of the food. I know a lot of folks loved the food, but for my wife and I, we were just disappointed that there was no traditional Dominican food options. We are folks that love our sofrito, recaito, adobo, sazon, etc. The food lacked it. As for the hotel itself, it is magical. Beautiful, clean, well maintained, comfortable, relaxing, just very enjoyable. The staff, just amazing. They exceeded our expectations. Very attentative, polite, respectful, always greets you, and would do just about anything to ensure you have what you need. Absolutely no complaints from us on that. Now, we did go during a time where there was construction going on, both outside and in the room next to us. We paid for the Fuego Suite, which has an outdoor terrace pool and just trying to enjoy it out there was hard with construction going on at a hotel next foot. In a room next door to us, they spent hours demolishing it. Shattering glass, hammering, etc. I don't want to put the blame totally on the hotel. I should messaged them to see if there was any construction going on. So, failure on my part. As for the room next door, again, we paid good money for that suite, if they knew there was going to be construction going on, maybe either offer us a different room or an upgrade at a different building in the property. Back to the food, it would be amazing if the buffet would offer traditional Dominican food. At least the option. If I wanted Mexican, I would go to Mexico. If I wanted American, I would just stay home. Give me rice and beans, some mofongo, some pollo guizado, tostones, etc. Anyways, overall, I would definitely come back and I would highly recommend it to friends and family. If no construction and better food options available, then this place would be a 6 out of 5 stars.

This past weekend a few girlfriends and I went on a girls trip to celebrate a birthday. From the time we pulled up to the time we left was absolutely amazing. The bell man Adriel was great he made sure the bags were cared for, made sure we all knew where to check in and made sure he left no question unanswered. I am unsure of the housekeepers name but we stayed in Villa 5 not he 5th floor. The food was also good, for the few times we did dine at the resort. Everyday we came back to our rooms for an excursion beds were made , fridge were stocked , fresh towels were left an room was cleaned to perfection. The overall staff was great poolside, bartenders, servers etc... The only downfall of the trip was the rain however they cant control the hurricane season. We are definitely going to return to Live Aqua and highly recommend you choose this for your stay.

Still on vacation with 2 days left. Wonderful experience. The breakfast buffet is amazing, they have everything you can think of from fresh fruit to bacon, salami, bagels, pancakes, omelets, potatoes, cereals, raw local honey, mimosas and so much more. The wait staff is friendly and very accommodating. The beach is so beautiful and the property is well maintained. Beautiful flowers and very lush. The hotel had entertainment on the premises every night and a variety to suit everyone. They have a coffee shop and 8 different restaurants. All inclusive is the way to go. They have thought of everything! I’m definitely returning next year. Best vacation ever!! Oh and definitely check out the spa. I had a body scrub and hot stone massage. So so wonderful.

Live Aqua Punta Cana has been the best resort I’ve been to. Their atmosphere, food, and the service was absolutely fabulous. The staff I believe truly make it that more special. Everyone was so kind, personable, and attentive. Also, the entertainment was so fun. We attended an event almost every day and it was great. I 100% recommend this location when visiting this beautiful country and city.

We had an incredible vacation at Zoetry with our family. The resort is stunning and the service is top notch. Johan, our concierge was incredible and especially great with our teen/tween kids. Juan with water sports is a blast and helped with snorkeling and boat expeditions. We loved all of the restaurant staff, especially Natalie and Henry. The entertainment and crafts were great and so was the morning yoga! We can’t wait to come back!

This place is great! Jo, Junior, and Pedro are amazing! They are truly there to help and appreciate your business. The food was delicious and the facility was clean. Will definitely come back.

The resort was beautiful. Great rooms, service, restaurants, and amenities. The pools and views were so lovely. What made our experience even better was the staff! Angel at Indigo was so welcoming and nice! Seeing him first thing in the morning was a great way to start our day! The whole staff at Indigo for breakfast was great! Then seeing Daniel and the pool bar staff was Excellente as well! Adrian and Cesar were both really kind and attentive. They did a great job being so joyful and kind while also working to make our drinks fast and delicious! Sory was one of our favorites! She has the best smile that can change anyone’s mood for the better! She greeted us with kindness every day and really went above and beyond! We ate at Amaya and it was delicious! They even brought out a special birthday treat! Luis was also really wonderful - the whole staff was! The lobby bar was open until 1am and the service and drinks were fantastic! Joel and Grisel were amazing! Gabriel was wonderful too! Our host was Johan who did a great job communicating with us throughout our stay. It’s nice that they pair you with someone you can contact. The resort app is very useful and helpful as well! The whole staff was very friendly and really made our stay. We hope to come back and visit again one day :)

One of the best resorts we’ve ever stayed at. Overall we were super super happy with our stay. In different areas of the resort you can tell it’s nearly 20 years old BUT it’s first class service all the way. Anything we asked for, Manuel made happen. Loungers outside our room by the pool ✅. Massage at the spa ✅. The food is amazing especially for an all inclusive resort. It’s not even fair to compare it to any other all inclusive that we’ve been. I would absolutely recommend staying here. It was a 5-star experience all the way! The attention to detail and the service were a cut above the rest. Special shout out to Sory for always making our dining experience amazing! She’s the best.

Everything from the food to service to the relaxation of the resort as a whole was amazing so professional very clean. Everyone is so nice and treat you so well, Luis was our concierge and anything we needed or had any questions he helped us or took care of it himself making everything so easy. Joel at the bar was so much fun made our experience so much fun every night made sure we were always having fun. Everyone is so nice at this resort I recommend this resort for anyone that wants to relax and get away it’s truly relaxing at its finest.

Amazing does not fully describe our experience at Zoetry last month. From the moment we arrived until the time we felt, the service and experience at this resort was outstanding! The experience here is different from other resorts I've been to. But it was truly the perfect match and experience - calm, quiet, peaceful and serene is the vibe and ambiance this resort gave and what we were looking for to properly disconnect for relaxation. When we arrived, we were greeted with a refreshing, cleansing juice served in a literal cucumber cup and walked through picking the scent we wanted in our room throughout our stay and writing our theme message that was placed on the wall marking our stay - we chose "Relax and Enjoy" as our mantra and intention of what we wanted during our stay. Our personal concierge, Manuel, provided excellent service and assistance throughout our stay, checking on us, scheduling horseback riding and our couples massage at their wonderful spa (spa has complimentary access for whirlpool, steam room and sauna for all resort guests). Honestly, every staff member we met and interacted with in various capacities were amazing. Seeing some of the same staff each day also in some ways provided a familial/at home vibe for us. Again, wonderful experience and we have and will continue to talk about until our next visit to Zoetry ☺️

Phenomenal experience, if you are looking to have a luxurious, quiet, and relaxing stay in the DR, then this is your place. Definitely not. Booze resort… The staff to guest ratio seemed to be around 1:1. Extremely attentive and polite. I couldn’t be more pleased.

Not a luxury at all!!! This an ordinary 3-star resort at most! It's aged, not properly maintained facility. It is very hot in the buffet - I would say 80-82 degrees. The food is okay, but nothing to impress you. The drinks are cheap. They have no mint for mohito or passion fruit for margaritas. It's more like a family old Riu/Dreams hotel. The beach chairs are cheap and old. The main pool is flooded and dirty - nobody does anything, see pictures. You don't feel a vibe of an adults only resort, especially Secrets Resort! It has to be renamed to Pops&Mom's 3-star hotel, definitely not a Secrets Resorts experience. We have been at two other Secrets and you cant even compare it. Luxury? come on, it's nothing about that! With the price tag of $500-600/night there are so many choices. We just came back from Live Aqua Punta Cana at half price (!) and it was much more luxurious resort. Please be aware, don't ruin your vacation.

My wife and I stayed at Secrets 4/10/25-4/14/25. We had an absolutely wonderful time. Despite some initial glitches, Secrets was wonderful. The service personnel were 2nd to none and we felt welcome and special the entire trip! Our Concierge, CESAER Salad was extremely helpful and eager to help us. If you can request a Concierge, ask for Caesar! Everyone at Secrets made our stay a special experience and we're so thankful for all the staff. If you can, opt for the all inclusive package. Our only complaint is we would've liked to have tried some Dominican food. The options at the Resort were Hibachi, French, American, and Italian. We can get these things in the US and it was disappointing to not have local cuisine. All things considered, we had a lovely time and the stay was worth the money.

Wonderful place. Unforgettable experience. Isaa at the sports bar was great and the best bartender. Excellente

(Translated by Google) My stay at Hotel Secrets Royal Beach was absolutely wonderful. From the moment I arrived, the staff greeted me with a warm smile and impeccable attention. The room was spacious, clean and tastefully decorated, offering all the amenities needed for a comfortable and relaxing stay. The views from my window were stunning, and the hotel has excellent facilities, including an incredible pool and a top-notch spa. The buffet breakfast was varied and delicious, with options for all tastes. The location of the hotel is perfect, close to the main points of interest but far enough away to guarantee tranquility and rest. I would definitely recommend Hotel Secrets Royal Beach to anyone looking for an exceptional lodging experience. I hope to return soon! (Original) Mi estancia en el Hotel Secrets Royal Beach fue absolutamente maravillosa. Desde el momento en que llegué, el personal me recibió con una cálida sonrisa y una atención impecable. La habitación era espaciosa, limpia y decorada con mucho gusto, ofreciendo todas las comodidades necesarias para una estancia cómoda y relajante. Las vistas desde mi ventana eran impresionantes, y el hotel cuenta con excelentes instalaciones, incluyendo una piscina increíble y un spa de primera categoría. El desayuno buffet fue variado y delicioso, con opciones para todos los gustos. La ubicación del hotel es perfecta, cerca de los principales puntos de interés pero lo suficientemente alejada para garantizar tranquilidad y descanso. Sin duda, recomendaría el Hotel Secrets Royal Beach a cualquier persona que busque una experiencia de hospedaje excepcional. ¡Espero volver pronto!

Had a great stay at this all inclusive resort!! Celenia was the best waitress by the pool!! Home away from home! Can’t wait to come back

I recommend this hotel for everyone. Everything is perfect. Service,room,food,clean,kindness staff. Also I appreciate from Reyes in reception.

(Translated by Google) We loved the hotel. High-quality standards, comfortable rooms, excellent and varied food, impeccable service, and especially a medal of honor to the showtime bartenders: Aris, Alex.P, Miguel, and Jonathan. Thank you to them for their professionalism and good humor. See you next year. Room 2114 (Original) Nous avons adoré l'hôtel. Standing de qualité, chambre confortable, restauration excellente et variée, service irréprochable surtout une médaille d'honneur aux barmans du show time : Aris, Alex.P, Miguel, Jonathan. Merci à eux pour leur professionnalisme et leur bonne humeur, à l'année prochaine. Chambre 2114

We just got back from a family vacation at Hard Rock Punta Cana and overall had a really good time. I went with my wife and our two kids, and there were plenty of fun things for all of us to do throughout the week—pools, activities, and enough going on that the kids were never bored. They absolutely loved it. The food was good across the board, with lots of variety, but there were high wait times for a few of the more popular restaurants, especially at peak hours, so be prepared for that. Our room was good—comfortable and clean—and the service overall was solid. Most of the staff were very friendly and helpful. One annoying thing was how hard it was to break 100s or get smaller change; it became a bit of a hassle at times. I’d also strongly recommend avoiding the membership / timeshare-style presentations—they’re a waste of time and can cut into your vacation. The beach itself is nice and the water is great, but the area could be cleaned up a bit more to really match the rest of the resort. On the plus side, the main lobby is lively and fun, with good music and a great crowd, so it’s a nice place to hang out in the evenings. All in all, we had a good family vacation, and the kids had a blast. A few minor frustrations, but a fun, memorable trip.

Had an amazing trip as a family. The resort was great! Room was nice, clean, and comfortable. The staff was excellent to work with and the food and drink was great. We had the pleasure of having Brayner Rodriguez Pache as our butler. Brayner was amazing and really made it easy to get the most of our vacation. I couldn't imagine getting the same out of our experience without his assistance!

Went down for the fifth time to HR with our teenagers. We had fun golfing, the beach is gorgeous. The food is decent for an all inclusive. The staff is just amazing. Our butlers Elvido and Rafael handle everything to make the vacation smooth. The staff at the HOF beach area are attentive and our friends at Uncorked always arrange nice quiet evenings. Looking forward to see them all again at Christmas and New Year’s. HR make a wickedly fun New Year’s party. Patricia and Billy

We just returned from our trip to the Hard Rock Hotel in Punta Cana, and the highlight of our entire stay was our incredible butler, Sammy. From the moment we arrived, he went above and beyond to make sure everything was perfect. Sammy was attentive without ever being intrusive. He visited with us multiple times a day and regularly messaged us to check-in and provide information about the day’s activities. He handled every request from our 8-person party quickly, and learned our family fast and seemed to anticipate what we needed before we even asked. Whether it was arranging dinner and spa reservations, car service, tee times, room requests, and even special requests, his service was truly exceptional. What really stood out was his kindness and genuine desire to make our vacation special. He was always smiling, always professional, and made us feel like Hall-of-Famers the entire time. He always cut up and made jokes with the guys and treated the ladies like queens. If you’re staying at Hard Rock Punta Cana and have the chance to request a butler, ask for Sammy. He absolutely made our trip unforgettable, and we can’t thank him enough. He’s been part of the Hard Rock family for over 9 years and is hands-down the best butler that we have had. He has tons of experience and personality.

We love to stay in Hard Rock Punta Cana. It is a place where you can have lots of fun and at the same time very relaxing. The employees are awesome the way they treat you is unbelievable. To mention some: Jesus Lebron & Jimmy Sabino are excellent. In Toro Restaurant, Robert and all the waiters are wonderful and the chef is real good. In Market, Orlando is very professional. In the Hall of Fame pool Scooby Doo & Oscar are very helpful. Loved the nightly shows the only thing is that they should use the theater for all of them. The whole area of the hotel is beautifully maintained. We have been going there for 16 years and every time we go is a fun time.

My stay at this hotel was truly exceptional. The property is beautiful, immaculate, and thoughtfully designed, but what elevated my experience to another level was the extraordinary service provided by my butler, Brayner Rodriguez Pache. Brayner’s professionalism, attention to detail, and genuine warmth made me feel incredibly well taken care of from the moment I arrived. He consistently anticipated my needs, handled every request with efficiency and grace, and added thoughtful touches that made my stay unforgettable. His dedication to excellence is clear, and his hospitality is truly world-class. The room was elegant and comfortable, the amenities were excellent, and every staff member I encountered was welcoming. But Brayner’s personalized service was the highlight of my stay and the reason I would confidently recommend this hotel to anyone seeking a luxurious and memorable experience. I look forward to returning — and I sincerely hope to be assisted by Brayner Rodriguez Pache again.

I would highly suggest looking further into the quality of resort before booking. We booked a 2 week vacation for our honeymoon and this location fell short in many areas. I have heard it is under new management and they are FAILING. The air- conditioning in our room never went below 73 and most days stayed 78-79 even while set at 65. We requested help, maintenance came and did nothing. Eventually they offered us a new room. We looked at 6 different options all of which also did not have working air conditioning. We were up late for 3 nights looking at new rooms all of which had the same issues. The service and compensation for spending 3+ days of our vacation dealing with poor service, lying staff, and problem after problem was pathetic. The staff was rude and unhelpful. Almost every single activity and amenity all the way down to the bowling and mini golf on site were available for an additional fee- a significantly large one at that. The ONLY thing we found to do that was actually included in the all inclusive was swim at the many pools. All of which close extremely early. We were looking forward to time on the beach but that is less then relaxing with multiple people relentlessly accosting you for sales of their junky items. We were served undercooked food from room service multiple times. It took hours to receive and more times then once our orders magically disappeared. Long story short we were eventually allowed to leave. We received zero compensation for our troubles and wasted nights, but they felt like it was a service to us for allowing us to leave with a refund for unused nights. We are heading to a different resort tomorrow and crossing our fingers that this one will at least be nice enough to relax. I have certainly stayed at nicer motel inns then this pathetic excuse for a resort.

We stayed at Lopesan Costa Bávaro Resort from 20th–31st October, and our experience was absolutely incredible from start to finish. The resort is stunning, beautifully maintained, and offers everything you could possibly want for a perfect holiday. We enjoyed every moment and made the most of everything the resort had to offer. All of the staff were incredibly helpful and friendly, and we got along with everyone so well. Their kindness and warm attitudes made our stay feel even more special. A huge shout-out to the animation team, who made every evening so entertaining—even on the days when the weather wasn’t great. Their energy and effort truly stood out, and the animation manager deserves a lot of credit for his hard work and for leading such an amazing team. We also want to give a very special mention to JC and Pokémon. They made every single day unforgettable. No matter where we were around the resort, they always took the time to come over, talk to us, and make us smile. By the end of our stay, they genuinely felt like family to us. Thank you to everyone who made our holiday so memorable. We will definitely be back!

We just returned from a six-day honeymoon at the incredible Lopesan Costa Bávaro Resort, Spa & Casino, and it was absolutely unforgettable! From the moment we arrived, everything exceeded our expectations — the resort is breathtaking, the food was phenomenal, and the service was impeccable. A very special thank you goes to our amazing butler, Mr. Oliver, who made our honeymoon truly magical. He was incredibly attentive, kind, and thoughtful, anticipating our every need before we even had to ask. Thanks to him, we never had to wait in line or worry about a single thing — every dinner, activity, and detail was perfectly arranged for us. His dedication and warmth made us feel so special throughout our stay. We spent our days swimming in the crystal-clear ocean, relaxing by the beautiful pools, and enjoying some of the best cuisine we’ve ever had at an all-inclusive resort. Every moment felt luxurious, peaceful, and full of joy — exactly what we hoped for in our honeymoon getaway. We are already planning our return trip for next year, and without a doubt, we’ll be requesting Mr. Oliver again. Thank you, Lopesan Costa Bávaro, for giving us the honeymoon of our dreams and memories we will cherish forever.

Amazing experience. From the pools to the restaurants and bars. This place has everything you could imagine. Water park, bowling, arcades, beach access. Resort is huge so expect some light walking to get around. Our concierge Oliver Dela Cruz was amazing. From the moment we entered to check in we were received with champagne and the concierge booked all our dinners for us with great explanation of each restaurant to help us select our choices. The staff was very attentive at every place. Pools were amazing. They have different pools around the resort with some being adult only for anyone looking for a more calm setting. Resort is almost perfect except for one small detail. The rooms do smell like humidity. Not bad after a bit but most likely do to the climate. Other than that you will definitely have a great time and possibly not even need to go anywhere else to have fun. The resort offers many activities for every age and you will definitely enjoy your stay. Definitely will be coming back!!

We have been here since Wednesday morning and we cannot say enough great things about this resort! Beautiful everywhere. Clean and the people are so friendly! The shows are amazing and we couldn’t be happier with choosing Lopesan. Pool side the drinks are great and the entertainment even better! Scooby daddy he did the best water workout by the pool yesterday! We love him!!

I really enjoyed my stay in Dominican Republic. Lopesan hotel was literally amazing. Everything was perfect, I do not understand some reviews which describe food as a terrible experience. We visited some of the ala carte restaurant and especially the Asian restaurant was perfect. All the staff were friendly and attentive. I also did some activities with the animation team at Lopesan and it was a nice funny experience. All the members (Fighter, kerry, fransisco, pokemon, and chocolate ) are doing a great job. To sum up the review: I can strongly recommend this hotel to everyone and I will be more than happy to return back here next time.

During our recent stay at the Adults Only section of Lopesan Costa Bávaro, several issues affected our experience. Upon arrival, the front desk staff failed to provide the two plastic cards required to access pool and beach towels, which we only learned about the following day at a towel station. Our room also had multiple problems, the most concerning being poor shower drainage — water would quickly pool and drain very slowly, creating both a hygiene and safety concern. In addition, several electrical outlets were nonfunctional, including the one in the bathroom, which made it difficult to use or charge personal appliances like a hairdryer or toothbrush. The dining experience at the Mareas restaurant was particularly disappointing. The tuna tartare appeared to be made from canned tuna mixed with avocado and had an unpleasant taste and smell. The salmon salad tasted stale, as if it had been prepared hours earlier. While the lobster dish was acceptable, the risotto was overly salty, and the “Pastel de Queso Campesino” dessert had an extremely hard cookie base. The overall food quality did not meet the expectations of a fine dining experience. Another inconvenience was the lack of a towel station at the Adults Only pool, forcing guests to walk all the way to the beach to obtain or exchange towels — an unnecessary hassle for a resort marketed as five-star. Lastly, when we expressed our concerns to customer service during checkout, the staff member showed no acknowledgment or willingness to address them, which left a poor final impression. The one redeeming aspect of our stay was the professionalism and friendliness of the resort staff, who went out of their way to make us feel welcome. However, given the issues outlined above, our experience fell below expectations for a property of this caliber.

We had the most amazing holiday at this hotel and will definitely be coming back next year! From the moment we arrived, we felt completely relaxed and taken care of. The staff were welcoming, professional, and always happy to help with a smile, which really made us feel at home. The hotel itself is absolutely beautiful — modern, clean, and very well maintained. The pools are stunning, with plenty of sunbeds and a great atmosphere throughout the day. Whether you want to unwind in peace or join in on some fun poolside activities, there’s something for everyone. The food was exceptional. Both the buffet and the à la carte restaurants offered a wide variety of delicious dishes, always fresh and beautifully presented. Every meal felt like a treat, and the service in all the restaurants was excellent. Our room was spotless, spacious, and very comfortable, with everything we needed for a relaxing stay. The housekeeping team did an incredible job every day. The gym was also a big plus — large, modern, and equipped with everything from cardio machines to free weights, perfect for anyone who likes to stay active while on holiday. We also loved the hotel’s boulevard area — it’s such a nice place to stroll in the evening, with charming coffee shops, boutiques, and even a theater offering nightly shows. It adds so much to the overall atmosphere and gives you plenty to do without ever leaving the resort. A huge thank-you to the animation team! They were simply fantastic — full of energy, creativity, and enthusiasm. Every day they organized activities for all ages, from fun games and sports during the day to entertaining shows and performances in the evening. Their positivity and humor really brought everyone together and made the holiday even more enjoyable. All in all, everything about this hotel exceeded our expectations. The combination of excellent service, great food, beautiful facilities, and a friendly atmosphere made it a perfect getaway. We can’t recommend it highly enough and are already looking forward to coming back next year! 🌴✨

⭐⭐⭐⭐⭐ Exceptional Service from Raya at Paradisus Palma Real During my stay at Paradisus Palma Real Golf & Spa Resort, I had the absolute pleasure of being assisted by Teofilo and Raya and Olga and Rosanna at the bar. She is truly a beautiful soul with an incredible spirit. From the moment we met her, she made us feel welcomed, cared for, and fully taken care of. Raya was always attentive, helpful, and in the best mood. She consistently went above and beyond to make sure we were hydrated, comfortable, and enjoying ourselves, even before we asked for anything. Her kindness, professionalism, and genuine warmth made every interaction a pleasure. It is rare to meet someone who serves with both excellence and heart, and Raya is one of those special people. She made a huge difference in our experience, and we are truly grateful for her. If you visit this resort, make sure you stop by and meet Raya. She is one of the reasons we will definitely be coming back.

We had a great time at the Paradisus Palma Real. Rafael made sure we had a great spot on the beach each day and we never went without a drink. It was also fun talking motocross with him. The report had more pools and bars than I could count. The weather was excellent the entire stay. Alam was our host for the stay and went above and beyond. He also could not be nicer. He made sure we had dinner reservations each night, got us whatever we needed for the room and answered any and all questions with a smile. We had a great time!

Upon our arrival, we were immediately made to feel incredibly important. We were welcomed with a refreshing drink, and our check-in process was exceptionally smooth. Guillermo, our concierge, was remarkably attentive and considerate, exceeding all expectations to ensure our needs were met. He expertly arranged our restaurant reservations, activities, and even our excursion. Every member of the staff, from the luggage handlers to the beach waiters, was simply incredible. My husband and I are profoundly grateful for the opportunity to have vacationed in such a wonderful place.

Our stay at the Paradisus Palma Real was amazing! Our concierge, Alam, was the absolute best! He made sure every part of our stay was perfect and went above and beyond to make sure we had a great time every single day. Martin, our go-to-guy on the beach, was amazing as well! He had our chairs set up in our favorite spot every day and made us the best drinks. The service all around has been 10/10 - we would definitely return!

Wonderful experience! Absolutely perfect experience! This hotel delivers the best cost-benefit stay with a trulv luxurious touch. Our concierge from Expedia, Aurora, was simply amazing - warm, professional, and genuinely caring. She made us feel completely at home. Our daughters (7 and 4 vears old) fell in love with the kids' area - a first for them! They couldn't wait to go back, which says a lot We also spent an unforgettable night at Fun Republic, part of the hotel's entertainment complex - pure fun for the whole family! Just a tip: don't foraet socks and tennis shoes for the kids' activities. Aurora was 10 out of 10 - truly the best in town! A huge thank you to the amazing team at the kids’ club — my daughters absolutely loved their time there! It was the first time they truly wanted to stay and enjoy all the creative activities and fun games these super professionals prepared. We’re so grateful for the care, joy, and energy you brought to their days. Thank you to all of you and to Paradisus Palma Real in Punta Cana for making our stay unforgettable! 🌴✨

Great service, especially on the adult only side! When you need drink service ask for Angelo, he was always right there when we needed him. Great spot for my wife and I on our 10 year anniversary. Gustavo has been an amazing concierge too! He created all of our reservations and had a beautiful surprise for our anniversary as well, thegg TV made it very special for us. Thank you Paradisus!

Me and my wife came here for our honeymoon. We stayed 6 nights on the reserve side of the resort. Everyone here is very accommodating and friendly, we didnt encounter one person that didnt make us feel at home. Angelo who worked at the reserve Fahrenheit pool bar literally made our vacation 3× better. If you come here and want a good time and to be taken care of he is your man! I dont think I ever had an empty drink laying by the pool. He made me and my wife feel like family. Harry our concierge was also amazing very attentive handeled all of our reservations and was making sure we enjoyed every step of the way! When we come back we hope they are both still here!

✨A Perfect Babymoon Getaway! We recently enjoyed a wonderful babymoon at this amazing adults-only resort, and it truly exceeded our expectations! From the moment we arrived, the staff welcomed us with warmth and genuine friendliness, ensuring that our stay started off perfectly. The accommodations were fantastic, with a range of activities to keep us entertained and relaxed. The dining options were diverse offering something for every palate. Although I couldn’t enjoy the alcoholic drinks, the team went above and beyond to create fantastic mocktails that made me feel included in the fun! Every aspect of our stay was amazing, great staff and super friendly making memorable experience that we will cherish forever. I can’t recommend this resort highly enough for any occasion! We can’t wait to return someday, especially to experience the other resort Excellence Finest with our little one! Thank you to the incredible staff for making our babymoon so special! 😇😇

My wife and I stayed here on 10/21/25. We have been to several resorts in DR and this by far is our number one favorite. First and foremost I would like to rate my experience with the customer service at this resort. Most staffs here are welcoming and warm with the exception of few waitstaff at the buffet. I still gave 5 stars for the service because of our encounter with a staff here named Severina!!! She was extremely friendly and professional and the most accommodating to our requests at “The Grill”. It truly made our stay that much better! Room (swim up): clean, updated, and AC is strong enough to keep the room cool and dry Food: one of the best for all inclusive at any restaurants we have tried so far Atmosphere: calm and quiet crowds. Minimal rowdy or ratchet groups. Folks here are on the older side which is a plus for me. Drinks: this is mostly hit or miss for us. Not the best at any bars. WiFi works exceptionally well throughout the entire vicinity even at the beach.

Stayed here 5 days in the excellence club part. Loved the private check in. The Food was good, Indian restaurant by far was the best. The breakfast and room service options are great. The staff are often rushed off their feet, and so service is not personal. The resort itself is great, modern spacious rooms. The excellence club part is great and love the pizzas they just randomly deliver. Would recommend overall.

Let me start off with saying this hotel LIVES up to its name!! Excellence all around!! From the moment we were greeted at the door till the moment we left !! Beautiful hotel and grounds , very modern and super clean!! Most importantly an amazing staff that provides outstanding service . From the excellence club shout out Norka from concierge from accommodating and welcoming us to our amazing stay. Shout out to the Martini Bar in the main lobby , Samuel , Yonatan , Jose , Yicaury and Denise all amazing bartenders made an unforgettable moment with every delicious drink served. An awesome team !! Shout out to The Grill Resturant staff and a special shout out to Fransico our server who made our dining experience an unforgettable one. Great food , great drinks, great vibes all around !! To the entertainment team by the pool awesome job and always a great and fun time special shout to to Yari from the entertainment team great energy and amazing person always a good time!! 1000 stars to all of you and the excellence hotel!!! We are so grateful and are counting the days to come back to this beautiful hotel and island!! Thank you from Lucy and Juan !!

We came here for our 10 year anniversary and it was wonderful. It started off with a wonderfully welcome from Miguel and kind bell boy named Andrely who made us feel very welcomed and parted us kindly as well. We absolutely loved Joy Boy and how he made you feel included in everything. Shaggy was another person who made the experience amazing. He was so funny and connected with us to make us feel as though we were part of the family. Yanel took amazing care of us at the lobster, it was a great smiling face first thing in the morning. Yeffrey was another amazing server that went out of his way to make sure to say hi and welcome us whenever he saw us. Plata was los olas was a wonder server that make lunch everyday enjoyable. Malvin took great care of us at the wonderful Dominican night. We loved that the room service made our last night so special with rose petals, bubble bath and decorative room. Would definitely return as it felt like family.

We spent 7 nights here for our honeymoon from Sept 13-20th. It was one of our best all inclusive hotel experiences ever. We chose an Excellence Club private pool and deck room, and were placed in building 11 across from the 2 Excellence Club pool access. The room was spectacular, large, clean and so private, not too mention how comfortable the king bed was and the amazing soaker bath tub is huge. We liked the restaurants The Grill and Chez Isabelle the best for dinner and the Lobster house for lunch. If you wanted grub the pizza boxes around the main pool hit the spot. The food was generally really good for an all inclusive, even with the hotel being at 40 percent capacity. Slower season, but the service was always attentive and quick. Nothing short of excellent, and we appreciated that most of the workers were so kind. Our favorites were Jerson at The Excellence Club Pools, Alicia at the Excellence Club concierge and Darnell of the entertainment events planning. We can’t thank Alicia especially for planning us our beach dinner and session at the spa as a honeymoon treat for my husband and I. We had a spectacular stay and will be back. I also wanted to say a special thanks to the hotel security when we had a slight problem with another group trying to intimidate us at the nightclub for being happy and dancing. Generally the rest of our stay the people at the Excellence El Carmen were sophisticated, higher class and all around nice people. We are already planning next year’s trip as we loved every minute of our stay.

Jorge, Jorge, Jorge (waiter at lobster house lunch and oregano dinner). Absolutely the best staff member you have. Made our trip so enjoyable to the point we are telling family members about him so they come here too. Special shoutout to Ricardo (excellence club beach waiter), Juan Ramon (bartender pool bar), Eloy (excellence club bartender), Joan (martini bar), Luis (stars and Algeria) for also treating us like family. I don’t think the brand understands how great the people here are and I hope they appreciate them as much as the guests. This place was an absolute blast and we are so sad to leave. Until next time!

Good Location, But the Resort Needs Serious Maintenance I recently stayed at the Riu Republica in the Dominican Republic and unfortunately, it was a pretty mixed experience. The resort itself has potential the beach is stunning and the staff members were genuinely kind, helpful, and hardworking. They really do their best to make your stay enjoyable. However, the property is in rough shape and could really use a deep cleaning and renovation. My room had black mold in several spots, and the towels looked old and worn out…not something you’d expect from a resort at this price point. The pools were cloudy and dirty, which made me hesitant to swim. On the other hand, the food options were decent, with enough variety to keep things interesting throughout the stay. One big issue was the temperature and comfort in the rooms. The air conditioning worked maybe a little too well because the room was freezing cold, and the blankets were paper thin. I found it hard to sleep comfortably. To top it off, even the gift shop had an unpleasant odor, which added to the overall sense that cleanliness isn’t a top priority here. In short, the Riu Republica could be a great adults-only destination with some investment in upkeep and cleanliness. The staff and beach are the highlights, but right now, the poor room conditions and hygiene issues really drag the experience down.

My experience in Riu Republica was an experience. First we get there and the staff members don't greet you in any way, they are rude and have a response for everything you say to the point where the receptionists will tell you “to calm down” when all you’re doing is voicing your concerns. Secondly I was given a room that was not sanitized or cleaned, to then tell me on the phone that there was a mistake in giving me an unsanitary room. This room was located on the left hand side and even walking to that area of the room, it seemed like they don’t keep up with their maintenance in that area. Upon entering the room, all you see is the trash full of an unsanitary pad, bottle. insects on the bed. Rubber bands on the floor, an empty can on top of the drawers. Eventually we had a room switch where it was cleaned according to a signed little card on top of the nightstand. to also mention that at check in before my room was switched, they didn't give me the towel cards, they gave it after they switched my room. In order for you to explore around, not one employee offered their assistance to help us in any way. we had to find all the pools, bars and restaurants on our own. After day 2 nights of being in this resort , they have a housekeeping card that you can put on your door if you’re in need of services, I placed this card in front of my door to get clean towels and my bed sheets changed, after i have left my room at 7am, i see housekeepers standing all in individual rooms and when i come back from my day, all I see is the same sign on my door and nothing was done in my room and the same housekeeping ladies just standing in front of the same rooms from that same morning, to eventually know as i am leaving this resort, i overhear the employees say to the other employee to clean the room we just exited cause we’re leaving. The food was not okay!! in my opinion, mostly the buffets they had the same type of food every single day for breakfast, lunch and dinner. AND ON TOP OF ALL OF THAT, I understand insects on my bed cause we are in a tropical area but IN MY FOOD?!! seriously?! all the other restaurants were first come, first serve. but they aren't specific enough about that when you’re checking in, that you have to go to those restaurants and come to find out that you have to make a line to make a reservation for that specific restaurant the day after. The pools are not cleaned at 7pm how their signs say. They start cleaning the pools in the morning at 7am when everyone is getting ready to go, and enjoy the pool and apparently 7am is the time the pools open, The beach was very nice. You will enjoy the beach, although the activities were canceled every single day. For drinks, you would not see one employee come around to ask if you’re okay or if you need anything, they started to come around at 4pm right before they start closing the pools for the day to get “cleaned”.. getting a drink, the employees will literally look at you and say absolutely nothing until they decide they want to help you out. They have mobile app, thats where we found our way during our stay, but even in the mobile app, they said certain things were open 24hrs but then the description would say a different time, So, which one is it?! …. I would like to also say i’ve been to resorts and ive had better services than what I had to experience here, but one other thing that really bothered me is that they make tipping people feel like its a mandatory thing here.. you will eventually tell that no what it was, it was like they felt the need to get tipped for everything.. I would really like to say better things about this resort but unfortunately things happen the way they do. Thank you for the experience and I hope you guys make a few changes to help your future visitors enjoy the resort! :)

This hotel exceeds most of the expectations I had after reading the majority of the reviews. The check in was painless. The staff are friendly and helpful. The food choices are plentiful and tasty. There are so many different pools, bars, and activities to enjoy. The beach is clean with plenty of shade and lounge chairs to relax and enjoy the sun and surf. If you have a bad time here, it's your own fault. Any issues I had with my room were resolved within hours.

So this will be the most honest opinion of this Riu property. Positives -I stayed here 11/2-11/6, 1st let me say the staff is amazing for the most part friendly and helpful as much as they could be. The beach is beautiful, water was strong but warm and pools are fun with the loud music and activities for the younger crowd. There's also a quiet pool for people who choose not to be in that atmosphere, however it's not to far from the party pool, so that's to say you'll still hear the music somewhat. If you choose to go to the foam pool party at the sister property you won't be disappointed the party is loud,animated just an overall good party time, there's actually 3 foam pool parties, for 2 the foam parties hotel will provide transportation, 1 of them they won't, you have to take a taxi one way for about 20 bucks, we didnt go to that one which is the neon party. This property does has a neon party at the property just not a pool party (it was pretty nice). Now the negative -the rooms definitely need tlc, the shower was leaking most of the light switches were broken, we tied to call room service but the phone cord was broken the elevator was stuck twice while we were there, the cats roaming is your decision if that's something that really bothers you. Now the towel situation is crazy we went to the towel station 4 times at about 11am never any towels available, also no information if there were any on the way. So basically if you want a towel you have get them super early in the morning. I didnt get a towel my entire stay but the days were hot enough that we didnt need them to dry off. Ok now the food is at a 2 at best, they try to accommodate the guest as much as possible. Breakfast and lunch is basic, jerk chicken by the beach is open until 4pm,The steak house is the best dinner option, however you need a reservation, the process is they start taking reservations at 6pm, but if you're not lining up by 5:15 to 5:30 at the steak house, then the reservations fill up for the night. Overall this is a good property to party, enjoy the beach and pool. Food is good enough not to starve. I would stay here at this property again with this knowledge. I stayed at several other Riu's CR,Cabo,Bahamas,Jamaica and a couple other's this one was about the same with the exception of a welcome drink a cool towel upon arrival.

Don't do it. 1st night room smelled like sewage, fan didn't work, crack in shower window causing leak to tiled floor, crack in shower window, no wash clothes, and phone didn't work to call for help. Wall to the front to request new room, had to wait until 2pm next day. Get new room, switched it over, my friend goes to get in her bed and it's soaking wet. They try to tell me (plus size women )and my plus size friend to sleep in the same bed bc they don't have any rooms. Mind you we ordered two beds to sleep comfortably. The beds are very small full size bed not even suitable for 2 average size ppl. I'm extremely frustrated we came here to celebrate my friends 45th birthday and our experience so far has been horrible. Stay somewhere else. Find a way to attend events...but I can't recommend this hotel. It's so sad we spent our hard earned money only to be given horrible rooms. Find a different hotel.

The hotel was good value for money. The rumors outdated and the bathroom lead to water from the glass. This wasn't fun but I tolerated it because location was good. There was free transportation from the airport and the pools and service was good overall. The property is large and spacious with many pools and though the beach was closed at the time we were there it seemed like it would have been fun if it was open. The shows that they put on a nice were really good and we're better than expected. Overall it was a good value for money especially when you include the free food and the free drinks.

I flew for over 24 plus hours to get to this resort. I came in to my hotel room, first thing we noticed it was dirty. The blankets had stains on them, the floor has dust and debris all around the room and washroom. There are 3 guys staying in a 2 bedroom hotel and here is the kicker, the toilet does not work. I came in at 3 pm an we reported it, they said they will get it resolved. We came back from an outing and the toilet still does not work, nor is the room clean. I went down to talk to them, they just lightly brushed it off and said someone will come. Honestly I think the service is terrible and I am counting down my seconds till I leave. I am shocked how this is a 5 star hotel. Spent over a thousand dollars a night on a room with no functioning toilet.

We, two adults, stayed two weeks at ClubMed Punta Cana. Wonderful place. Enjoyed it a lot. Good variety of food and particularly the fresh fruit was to die for! As always the club has lots and lots of activities. As it was extremely hot and humid during our stay (as expected) we didn't use all of them but enjoyed what we did manage to do. The Archery was particularly good fun and well run by the very friendly GO Clement. Made me come back almost all days to improve my skills 😁. The morning walks with Pablo and Mike were also very enjoyable. We'll be back. As with a lot of places in the Caribbean the influx of invasive seaweed is a big problem. A small army of workers do their best to keep the beach clean but sometimes it is just too much. If prestine white beaches are your thing then be forewarned.

We are a Club Med family- our whole family loves vacationing at Club Med, from the adults to the kids!! Our favorite resort is Punta Cana- it is wonderful and very convenient- a 5-10 minute drive from the airport. Our most recent trip was Aug must 2925. Abdel is currently the chef du village and is “aux petits soins”- very present and strives to make each guest feel welcome and comfortable. His team, including YOUYOU and MIGUEL, are also very helpful and make the effort to interact with guests to ensure that all is going well. Ido think that the service aspect (front desk and premier member concierge) was not quite up to prior stays- for example, there was an issue with the organization of our departure that made us leave 1.5 hours after our scheduled time. We nearly missed our flight and it was very stressful. However, the mini club was wonderful, as always. BANANA, JOHN, SOPHIE, VERO COCO, SALOME, et ALEXIE took wonderful care of our kids and were full of energy. The circus team was also exceptional and helped my daughter, who loves the circus, learn new tricks!! Thank you so much for the magical memories that you created for our kids and our family!! We will be back!!

Upon arrival at around 11pm, our experience unfortunately started off on the wrong foot. We had booked a Family deluxe room and unfortunately ours had quite a foul odor upon entering the room. AC in the kids room also was not working. We ended up temporarily relocating to a downsized room for the night in order for the hotel to sort out the smell issue. It took us 2h from arrival to having to put the kids to bed at 1 AM. By morning, we were informed that our original room would be cleaned once more and AC fixed which took an entire day. We only entered the room around 4pm with our luggage waiting for us outside the room obviously containing important documentation. It ultimately resulted in a refund of 2 nights. It was definitely not a good first impression for first time guests. We fully expected management to directly get in touch with us which was not done. Big thank you to Pascale who ultimately got us sorted out into a proper, fully functioning room. We truly appreciated her professionalism and empathy. That being said, if we base ourselves only on the resort itself, it truly is a great resort don’t get me wrong. There are three big pools: one for kids, one for families, and one for adults. We tried all three, and they were really amazing. There are so many activities for both kids and adults, and you’ll never get bored. The resort is huge, beautifully maintained, and our room was always spotless after the smell problem was resolved. We had nothing to say about the hotel facilities themselves. I would definitely go back to another Club Med just to experience that again. I honestly don’t think I’ll ever want to stay at another hotel brand besides Club Med, I just wish our concerns at the beginning of our vacation would have been addressed in a more timely manner, especially from management. On a positive note, the Kids Club team was absolutely amazing. They were always warm, welcoming, and playful with our children, making them excited to go every day. Special thanks to Gabriella Chocolat, Vero Coco, Shaina, Jeffson, Djerson, Kimberly, and John C. You made a big difference in our stay. And for those whose names I may have forgotten, especially the teams for the 4–5-year-olds and 6–7-year-olds. Thank you as well for the wonderful work you all did. Your patience, smiles, and energy really made our kids’ experience unforgettable. The food was good, and Charles made the best drinks at the bar! The animation team, especially Youyou, was full of energy and brought great vibes to the resort. Now, I normally never bring race into things I grew up in a mutli cultural country and believe in equal treatment for everyone. But as a person of color, I can honestly say that the way I was treated by some of the Dominican staff at the resort was disappointing and made me uncomfortable. To explain: when I tipped a lady at Hispaniola, I always had great service water at the table and attentive care. But when she wasn’t around, I suddenly got ignored. I believe in tipping for good service, not the other way around. At the kids’ pool, I asked for towels and was told “no towels.” Two minutes later, a Caucasian guest asked the same person and received two towels right away. I had to go back and speak to someone else to finally get the towels. At the Indigo restaurant, my husband and I were seated before another group, but the staff took their order first and ignored us until we had to ask. And the worst moment of all, whilst walking with my children, a construction worker on site, although not a Club Med staff member, called me the N-word. I was shocked and deeply hurt. Club Med really needs to look deeper into their staff’s behavior and attitudes, because regardless of my skin color, I paid for my stay like everyone else. Money has no color and every guest deserves respect and fair treatment. Would I go back to Club Med Punta Cana? Definitely not. But would I give Club Med a chance elsewhere? Absolutely, because the resort itself was wonderful, and I truly believe the experience could be different elsewhere.

Our girls' vacation was once again wonderful in every way. Last year we were in Cancún and this year we decided on Punta Cana. We met Abdel again, the same Chef de Village, with Samarun as Leisure Experience Manager, who was always among the guests with a winning smile and an open ear. We all agree that Samarun will make an excellent Chef de Village. We stayed at the Zen Oasis – truly an oasis with a beautiful pool and gorgeous rooms. As there was (exceptionally) no pickleball instructor during my week's vacation, I did yoga and Pilates under the palapa on the beach instead. Here I ran into the lively Melanie from last year in Cancún, who knows how to motivate people. The evening shows, music, and dancing were just great, and we loved the music at the bar, where you could really dance the night away in Caribbean temperatures. The food was fantastic, and we never had any trouble finding a table in one of the restaurants. In the meantime, the work on the newly built restaurant and bar was completed. We only saw the construction work, unfortunately not the opening. I'm sure this part of the club village center is another great addition to the village. As former G.O.s (from the 90s) and on our birthday trip, Samarun organized a beautiful, decorated table for us with special service throughout the evening. Thanks again! Actually it is a family village and we usually prefer "adults only". But surprisingly, we didn't notice anything from the families and the atmosphere was excellent.

I desperately want to give 5 stars, but perfect scores mean that guests are willing to overlook any negativity, and thus management will also think the negatives aren’t worth fixing. So with that, I start with the reason for four stars: The rooms! We stayed in the most cost effective rooms and they were AWFUL. And don’t tell me “oh but you’re not paying for the room, you’re paying for all the activities, the all inclusive, etc.” And to that I reply: No, I AM paying for the room. And I want a room that’s nice, or at least decent. Punta Cana - like many other Club Mes properties - has appalling rooms unless you pay for the premium ones. No doubt premium prices should result in higher quality. But basic rooms shouldn’t be terrible. Not for club Med prices. What is so bad? Everything in the rooms are cheap, weak and on their last legs. A fresh coat of paint is appreciated but it’s not going to fix ugly 1990s tiles with mildew, cheap bathroom counter tops, faucets that are too short so the water flows onto the counter and not into the basin, the cheapest wall art you’ve ever seen… it’s just not good. And here I change to the positives, because we loved our experience there and would be tempted to go back, minus the rooms . They opened a brand new reception/bar/lounge/restaurant/patio complex while we were there and it is STUNNING. The activities are top notch. The GOs are always helpful, always have a smile, always ready to bring the fun. The food was great. The tennis courts were good enough, and there were a lot of them. The circus facilities were well kept. The shows at night were entertaining. The main pool was older but still very nice. Grounds are well kept… except for the pathways which need major repaving and are both unsightly due to their cracks and uneven surface but also you risk twisting your ankle so it’s uncomfortable to walk on them and then everyone calls for the shuttle service because no one wants to break an ankle on the way to dinner, and then the queues for the shuttle become too long! One more kudos: I LOVE the fact that there are NO plastic water bottles given to guests, no plastic cutlery or takeaway containers, no plastic garage bags in the rooms, no mini plastic toiletries. Wish all resorts could get rid of plastic! In short, If you don’t care about a nice room, then you will have absolutely everything you want at Punta Cana!

Looks Nice, But Miserable Stay I can’t believe how disappointing this trip has been. The air conditioning doesn’t work, even though they promised multiple times it was fixed — it never was. After being out all day in the humid 88-degree heat, it would be nice to come back and relax in a cool room at night, but that’s impossible here. The bed is so hard it feels like sleeping on the floor. Everyone smiles and promises to “make me happy” and “take care of it,” but nothing actually gets done. I had to go get my own luggage after they said twice it would be delivered. I asked for water — they said they’d bring it — never came. The TV remote doesn’t work either. And the food… just bland, boring, and the same thing day after day. You have to eat here for every meal, so that’s been a huge disappointment. I came here expecting comfort and relaxation, but instead, it’s been frustration after frustration. The people are nice, but nice doesn’t fix broken A/C, bad food, or sleepless nights. The resort, palm trees, location is beautiful. The staff are very nice, and want to help. I still have a few days to go , will update if things improve!

The seaweed situation was extreme, making it impossible to enjoy the beach at all. In addition, the ongoing renovations turned the main pool area into an unpleasant and noisy space. Perhaps once the renovations are completed and if you visit outside of seaweed season, it could become a much more enjoyable place to stay. Due to these factors, we would consider this vacation to be, unfortunately, no more than average.

I came here in Oct 1-8 for a tropical wedding and it was Fabulous and with many restaurants onsite not including their main buffet room. Family Friendly and couples retreat then this is the place. Check out many areas of pools and ocean views. I really recommend this place as it was well organized and entertainment for each day for all to join in and the escape to excursions trips was great as well. Morning sunrise for photos and evening walk thru many palm trees and tropical flowers blooming all around. You want all inclusive this brings it to another level.

I just spent 6 days at Dreams Flora Resort and Spa Punta Cana with family and friends. This is my second stay (I also stayed 7 days in June 2025 and love it so much that decided to spend my birthday here). This resort is outstanding. The staff is kind and serving facilities are well kept, clean (I am very particular about my cleaning and have no complains). The food is amazing and fresh. Despite being low season for them, the resort is function fully with services beyond expectations. It is well tailored to families with kids. My kids and their friends who joined us in the trip, all younger than 5 had the most amazing time. Special thanks to our buttler Nathan for being so kind and making sure we had everything we needed, to the beach bar guys who are always so content Alex, Boni, Jose, Melvin, the main pool guys Walter, Wayler, preferred pool Juan, Marino, Matylde Amayan, first pool Edwin and Elvyra, Jean Carlos, Fior at the lobby bar they are so lively and make the best drinks. At the restaurants we would love to thank Michael at the seaside grill, Cocodrilo and Evelyn at the main buffet, Bryan at breakfast, Marias at the buffet, and last Malciades and Joel who made our stay so perfect. The entertainment team is also AMAZING Stalin, Andres, Vanesa y Wilson. We are so beyond grateful!

My first all inclusive experience and I’m so glad it was here! Our group was my family(husband, toddler, self) and my in laws (MIL, FIL, BIL). The staff was incredible: Cindy and the other gals at the buffet nicknamed my son “Baby Shark” and they were so sweet to him each time they saw him. Edwin, Wander, and Wayler were the best bartenders at the swim up bars and they were so welcoming and remembered us each day! And of course Mr. Chocolate and Julio loved my husband and welcomed him and remembered him each time they saw him lol The rooms were beautiful and spacious, the food at the buffet was incredible (lunch was my favorite!), the pools were nice and so was the beach. The restaurants were good our favorites were the Seaside Grill, Mexican, and Italian! The spa experience was so fun and unique with the hydro treatment before the massage! I think that was my favorite part I almost wish we had done it again after the massage haha The water slides were all fun! My husband booked us the romantic dinner on the beach and the food was incredible and it was so intimate and romantic. I absolutely loved that. The only thing I didn’t love was the beach food spot, I wish there was more variety day over day. It was kind of cheesy and the ice cream machine was down each day or wasn’t being refreshed lol. The other thing I didn’t love was at night the patio light didn’t shut off and the curtains didn’t fully cover the window so it was pretty bright in the room at night. Another thing I would just suggest would be the option for wristband room keys versus just the card key. Overall, this was an incredible trip and I would absolutely recommend as your first time at an all inclusive it definitely set the tone for future trips!

First the pros: The pools and the beach were amazing, food was better than other Dreams resorts overall. Spa was very nice as well. Cons: the service was pretty bad. Servers all seemed like they didn’t want to be there, some workers were plain rude. Several people working the buffet and restaurant could not answer basic questions like, “what dish is that?” We were preferred guests but did not feel like it. Nothing special for 2 anniversaries in our group. They wanted us to download WhatsApp to communicate with our butler, which we were not able to do due to lack of cell service needed to sign up, so when we needed assistance we went to the preferred lounge for help and were told to no longer come there, but to get help through our butler, who we had no way of reaching. The drinks are sloppy across the board and not good, and obviously all watered down but that’s generally true for all the Dreams resorts and well known. We had 3 rooms that all had issues. Two with bad mosquitos, one with a bathroom door that would lock people in, one with a phone that didn’t work, and one where the a/c didn’t work. We were traveling with a baby, and at times my husband and I would have to take turns staying in our room while he slept. They would not let us bring food back to our room from the buffet or any other restaurant on the property, our only option was room service, which seems like a pointless rule that really interfered with our enjoyment. Definitely would not return, have had better experiences overall at other Dreams resorts.

I can’t say enough good things about this resort! This was my daughter’s and my first all-inclusive experience, and it was everything I hoped for—and more. The staff truly made our stay unforgettable. A huge shoutout to Matilda, who went above and beyond with her exceptional customer service—so personable, attentive, and kind. And Angelo, the bartender, was equally wonderful—always so pleasant and welcoming. Can’t wait to come back!

My friends & family were recently here for a wedding. The service & staff here are outstanding. It’s all-inclusive so you don’t need to leave the resort for anything, unless a trip to downtown to check out. I want to give a shout-out to: World Cafe - Merolyn & Natividad very accommodating & welcoming at the front. Sugar Reef bar - Edwin this man is on-point with bartending & service. the best!

Our stay had both positives and areas for improvement. Check-in was rather slow. We also felt the escort to our room was unnecessary and somewhat intrusive, as we had only backpack. Several team members were excellent. Liliander at the Rendezvous Lobby Bar provided attentive service and well-made drinks. Jeffry at The Mix Bar prepared outstanding cocktails with great care. Wander at the Sea Legs swim-up bar prepared very good cocktails and shots. At the World Café Buffet, Merolin greeted us warmly each day, and Wilton was a very attentive server. The Barracuda Bar needs improvement. Drinks often did not match the menu (some listed ingredients were missing), and a few arrived without the alcoholic component where it was expected. At times we did not feel welcome there, so we stopped visiting this bar. From the entertainment team, Stalin was kind, cheerful, and consistently professional. Special thanks as well to Tania. The entire entertainment team was great - everyone was friendly, energetic, and created a positive atmosphere throughout our stay. We would appreciate more smiles from the team overall. At the bars, making eye contact when taking an order and repeating the order back to the guest would help, as we received incorrect cocktails several times. Thank you to all the staff mentioned above for your professionalism, smiles, and warm attitude. P.S. The food was excellent.

Easy five stars for me. This is my third all-inclusive brand and would easily return here over others. I had an amazing three night stay in preferred club. I would honestly do preferred club again just for the lounges. They make fresh espresso for martinis and have higher quality liquor compared to the other bars. The room was impeccably clean and well-maintained. It had a lovely smell to it. The other resorts I’ve been to always have a mold problem, but not here! I even had a patio jacuzzi that I wasn’t expecting. Our butler, Maximo, was incredibly helpful in securing a same-day reservation for teppanyaki, which was actually delicious! Highly recommend trying to do it for a meal. My favorite meal was at Seaside Grill, the red snapper was as good as any you would get at a restaurant. All the facilities were in great condition, including the pools and spa. I quite literally have nothing to complain about and will be back some day!

We stayed at the Preferred Club for three nights. The property is very new and well-maintained, and most of the staff we encountered were welcoming, except for the team at the Coco Café. Preferred Club Experience As Preferred Club guests, we had an assigned butler and access to the Preferred Lounge and restaurant for lunch. However, having a butler did not really enhance our stay. It was actually faster to walk to the front desk to make reservations for the teppanyaki table or the spa than to text the butler. We enjoyed the Preferred Club pool since it faces directly toward the ocean, but it was often more crowded than the standard pools. The à la carte lunch restaurant was a highlight. It offered lobster, octopus, and steak, all of which were delicious. Entertainment & Spa The entertainment team, especially Joan, did an amazing job engaging guests. We joined the sunset painting session, night shows, and a few handcraft classes, and they were all fun and well organized. We also tried the spa package, which included massages and the water circuit. The massages were relaxing, but the overall spa experience was average, and the water circuit wasn’t particularly enjoyable. Secrets Tides offers good value for the price. It was a pleasant all-inclusive stay, but three nights felt just right.

My wife and I stayed at Secret Tides Punta Cana for a short 4-day, 3-night trip in November, and overall we had an amazing stay. The hotel is truly beautiful. Everything feels new, well maintained, and thoughtfully designed. The pools, the rooms, the common areas all reflect a really high level of quality. The staff was extremely kind and attentive. At times it was almost too polite and formal, to the point where it felt a little less natural, but you can’t really complain about people being too nice. The only small remark I would make is that some of the bartenders were a bit less friendly depending on the day, but nothing worth holding against them. We booked the Preferred Club, and that experience was excellent. We had a butler, Ezy, who was very helpful, always available, and made sure we had everything we needed. We also enjoyed access to the Preferred restaurant and the beachfront pool, which was one of our favorite spots on the property. Now, the only real downside of our stay was the food. For a 5-star resort, the restaurants didn’t quite meet expectations. It wasn’t a quality issue (we didn’t get sick, everything was fresh enough), but more a question of execution. Cooking temperatures were often off, service was slow, and overall the à la carte dishes didn’t feel up to 5-star standards. The Japanese restaurant felt more like a show than a true Japanese meal, the Italian restaurant was very disappointing, with poorly executed dishes and frozen fried calamari. On the positive side, the buffet was surprisingly the best option for us. The seaside restaurant was okay as well. On the other hand, the cocktails were excellent throughout the resort, and another highlight was the beach. Their management of sargassum is outstanding. We walked and jogged along the coast, and very few hotels had a beach as clean and well maintained. All in all, despite the food not being at the level we expected, we had an excellent stay. The hotel itself, the facilities, the service, and the overall experience were fantastic. We would absolutely return if we get the chance.

All around great - beach, food, facilities and service. A few areas of improvement - 1) they should upgrade to bracelets instead of key cards and have them colored to identify preferred club 2) have an app to order food whether in room or on beach 3) Desire’s is half sports bar/half Dance club. They need to pick a lane. The sports bar is underwhelming with food, service. They always have music loud and it’d be better if they put a football game over the speakers. End the DJ stuff until late - make it a real sports bar. Preferred club was worth it for us. Oceans restaurant and food truck for lunch options. Private beach area and pool were much quieter. Used the lounge a few times. Stay clear of guys in blue at the front, trying to sell Hyatt time shares. The beach had vendors, but wasn’t overwhelming.

Secret Tides Punta Cana is an absolutely stunning resort. Everything feels spacious, modern, and incredibly clean, even though you hardly ever see anyone cleaning, which is truly impressive. The whole place radiates luxury and calm, and every little detail has been thought of. Even the gym has earbuds and fresh fruit available, and you can grab water anywhere. The pools are amazing, and the beach is absolutely beautiful. The only downside we experienced was the housekeeping service. You’re supposed to have service both in the morning and in the evening, but the evening service most of the times did not show up. We reported it a few times, and although it was handled very professionally with a complimentary dinner, we were still given the wrong menu at the dinner, which seemed to reflect some communication issues. Our personal butler was friendly and always responded quickly, but it felt more like having a front desk on WhatsApp rather than a personal touch. Room service, on the other hand, was very disappointing. The food quality didn’t match a five-star standard. The buffet, however, was excellent: fresh, varied, and always well presented. The à la carte restaurants were also quite good. One thing that stood out is how scripted the staff interactions felt. Everyone seems trained to reply with the same polite phrases like “excellente,” and after a while it feels a bit robotic. Sometimes it even seemed that staff didn’t fully understand what was being said, and the English level of many employees could definitely be improved. Overall, Secret Tides is a beautiful, high-end resort with fantastic facilities and great attention to detail. Despite a few service and communication issues, we truly enjoyed our stay and would definitely come back.

Went there a week ago for my 31st birthday. Had an amazing time. I give this resort a 4 stars, just because the food is not that great, it could be better. I usually stuck to the Italian restaurant and the grill restaurant by the water and room service. Everyone there was very friendly. I disliked that when you would go to a restaurant they would take a while just to ask and bring our drinks. The beach could be a little better. I did enjoy the massages by the water (definitely recommend Rosie, she did the best massages and was very friendly!!) The rooms were clean. We did get a tropical view, I was hesitant at first but our view was really nice. I loved that they had entertainment and music while you are at the beach/pool. They also have a sports bar which was nice for late nights. I would definitely go back whenever I am back in the DR.

Had an amazing vacation here! What a glorious 8 days! Absolutely beautiful resort and our butler Maximo was absolutely amazing! So professional and accommodating! He made our vacation special thanks to his amazing hospitality! He deserves a raise! Thank you for making our visit so memorable! We will be back! The food, the pools and the beach was amazing!

Well, my experience at Bahia Principe Grand Punta Cana was great. The resort complex is large, with good infrastructure for guests. When I needed to rest, the room was excellent—comfortable, clean, and tidied up daily. On the days I wanted to have fun, there were parties, clubs, a beautiful beach with inviting waters and lounge chairs on the sand. Even though I had read several complaints about the staff, I was always well treated by everyone, regardless of tipping. They do their best to provide good service within their limits, since the hotel has a high guest turnover compared to the number of staff, especially the bartenders. Speaking of which, I had a hard time getting up from the lounge chair and walking a few steps to get another drink. But on the beach, there’s always a bar nearby. If you're part of the premium club, the staff handles that for you in the premium area. I also read a lot of negative comments about the drinks, but every cocktail I had was delicious. And even though they use local spirits in some drinks, Dominican rum is among the best in the world. I didn’t get a hangover from low-quality alcohol. The local beer is also of good quality. As for the food, breakfast, lunch, and dinner offer a wide variety. The menu is diverse, and even though some dishes repeat throughout the week, you won’t be able to try everything in a 7-day stay. People who complain probably don’t appreciate international cuisine and stick to pizza, burgers, and fries (usually Americans). The beach is beautiful, even if the seaweed shows up for a few days—that’s just part of the lush nature. Lots of interesting people, a vibrant and laid-back atmosphere. The staff really tries to communicate with you, but I believe tourists should keep in mind that when you leave your country for one with a different language, you should at least learn a few basic words to express yourself. No one is obligated to speak another language in their own country. I think they go above and beyond to communicate. If this were in Brazil, we probably wouldn’t even try. Visitors should figure it out or hire a translator. In the end, I didn’t have enough days to enjoy everything the resort had to offer. It was an exceptional experience. Whenever I think of vacationing in the DR again, I’ll want to return to this hotel—provided they maintain the same level of service I experienced this time.

Enjoyed the experience. Friendly and helpful staff. Comfortable rooms. Our "bathroom" was open. Would have preferred a room with a door for privacy and to limit disturbing others at night. The food was good. Lots of restaurants to choose from. The mini bar and room service was great for days when you want to stay in the room and enjoy the air conditioning.

Hello im at grand Bahia principe punta Cana after 8 months of chemotherapy. What a place. Excellent food especially a la carte restaurant. The service was amazing from the beginning from Francisco at front desk. The rooms where fully renovated and friendly ready no need plugs for phones or other. Beautiful beach. Lots of chairs. The pool and bars very friendly employees. A special thank you to Elizabeth from the booth fresh pigna colada’s every day. Exceptional service thank you for understanding and reaching out to your customers. Amazing stay. And no hurricane lol

This was our first time visiting DR. Overall, the resort itself is large and well kept. Most of the staff are friendly and welcoming and there is a lot to offer. Unfortunately we had some major issues during our stay. Our first room was a connecting room and the lock on our side was broken, the toilet wouldn’t flush even after maintenance came, and the room had a terrible musty/moldy smell. They did accommodate a room change, however the new room had the same bad smell. The buffet was another disappointment, minimal selection and staff were quite unpleasant. One of the included restaurant we went to, Tequila, was also a terrible experience. It took about an hour and 40 minutes for our food to arrive, and when it did most of the order was wrong. The restaurant was not overly busy but our waiters were more focused on taking videos and having shots with the table next to us instead of serving our hungry kids. While the resort has some positives, these issues made it hard to fully enjoy our vacation. I would recommend spending a little extra and choosing a different resort.

The gym is beautiful. Germonimo is helpful attendant. Always welcoming and friendly. Keeps the gym running nicely. The gym does need more dumbbells. One 5, one 10, no 15lbs. When busy, not enough dumbbells. Has two rowers, several treadmills, 2 bikes. A punching bag and tri-Rex equipment is also present. The resort was beautiful, and the staff were helpful. The entertainment staff by the pool were amazing loved their energy and inclusivity. However, the evening entertainment crew needs to learn how to control a sound mixer. The volume was way too loud to the point that the show was unattainable. The first night I sat in the middle the second night we went to try to see the show, and we sat at the very back and after five minutes we had to go Because the volume was so loud the sound was distorted, which made it very difficult to understand what was even being said. It is a shame because I know the crew works so hard. If you have the ability go next-door to the Esmeralda and watch their show, their fire show was amazing on the beach. Overall, we enjoyed our stay at the grand. The beaches were beautiful. The pools were nice. Temperature was perfect and the food at the resort was amazing. Our favourite was the fish market second to that was the Brazilian steakhouse then the garden Grill, which is now called the flame. The food in the buffet was tasty. However, the environment in the buffet was less than ideal guests these days don’t seem to know how to handle food hygienically. It bothered me no end to see Guest touch food and didn’t take it or pick up food without tongs or cough without covering their mouth. The buffet was way too loud too busy and I wish you could do an LA cart every night.

The resort was wonderful. The staff were excellent, however they do not have room service. They had buses to transport people from rooms to lobby and beach which was wonderful. Sometimes we got lost looking for restaurants because they didn’t have enough signs.

We stayed 14 nights at the Bahia Príncipe Grand Punta Cana. This allowed us to try everything at least twice — restaurants, shows, activities — and thus clearly distinguish what could have been a random issue, which might happen to anyone, from what was actually a systematic fault of the hotel. The most positive point was the care for children: a solid 10. The staff was always very attentive and kind with them, there were plenty of well-organized activities, and we truly valued this aspect of our stay. On the other hand, the service for adult guests was extremely poor. We had problems at the reception that took two days to resolve, with several back-and-forth visits. At the à-la-carte restaurants, service was consistently terrible, without any improvement, even when repeating the experiences. In short: kids, 10/10; adult guest service, 4/10. Overall, the hotel does not go beyond a 6 (0 worst, 10 best). For the time and money invested, we will not return to this resort

My trip is still in progress but I can say even with the rain here and there this place is amazing! Everyone is so nice and helpful!! Most importantly I came here to say the waitress ALTAGRACIA is PHENOMENAL!!! She is everything and anything I could ask for in a waitress thoughtful, super sweet and just lovely !! The bartender in the excellence lounge is also amazing !!!! Or “soooo good!” As he would say lol. Great time great people and great food. 🫶🏼 Edit : Ronny is the name of the bartender and he is “soooo good “ 🫶🏼 and Marcelo at check in sooo thoughtful ! Everyone is amazing food is delicious

Service & Staff — The Heart of the Resort A special mention goes to Ivan Castillo (Front Desk, Finest Club), who helped us resolve a personal issue with remarkable professionalism and care. He was very available, attentive, and offered excellent advice. His support perfectly reflects what outstanding service should be. Adney and Jonathan from Gusto Restaurant also deserve recognition for their hospitality and friendly attitude that made each meal enjoyable. All the staff at de Gusto were exceptional. The kids’ club team (Ana and Esdras) was impressive. They cared for the children with patience, creativity, and offered new activities every day. Atmosphere, Design & Property The resort itself is beautiful, with modern architecture, elegant décor, and lush gardens. Whether you spend time by the pools or on the beach, the surroundings create a calm and luxurious atmosphere. Food, Amenities & Family-Friendliness Dining options are varied and of excellent quality. There is something for everyone, from families to couples looking for a quiet escape. The combination of great food, well-maintained facilities, and thoughtful amenities makes it easy to relax and enjoy the stay. Our 3 years old was always asking to go back to the kids club. Overall Impression Finest Punta Cana stands out not only for its beauty but above all for its people. The staff members truly care about their guests and go above and beyond to make every stay special.

Let me start by saying the resort itself is very nice and luxurious. The atmosphere and overall property are beautiful. However, the food was disappointing at several of the restaurants. The buffet, in particular, was a miss most of the times we went — the food often wasn’t fresh, many items were room temperature, and some were either hard or very dry. The à la carte restaurants were hit or miss as well. The Mexican restaurant, Lizo, and the Brass Steakhouse were definitely the better options. Unfortunately, much of the food throughout the resort seemed under-seasoned or lacking flavor. On a positive note, our room was beautiful, and we really enjoyed staying on the adults’ side of the resort. That said, if you’re looking for a fully adults-only experience, you may want to consider an all-adult resort. While the adults’ section has its own pool and a few exclusive dining options, some restaurants and the main lobby bar still allow children. Overall, the service was excellent, the resort itself was beautiful, but the food was the biggest letdown. Would I return? Probably not — primarily because of the food quality.

This is my second time at this location. Last year, Oct 2024, I had my wedding here and it was amazing. This year, my time was just as great. The service is always top notch. Staff is attentive, anything you ask for is done quickly. Rather at the beach or walking around, you will be greeted and asked if you need anything. The restaurants are usually nice, with dinner having the largest options. One night my husband and I ate at Brass (shoutout to our waiter Kevin!!!!) and the steak was so tender and delicious. The scenery and vibe is immaculate. Our goal was to just relax and that’s exactly what we did. The Spa, expensive, but well worth it! A few negatives, but didn’t effect our trip: This was an anniversary trip for my husband and I, which I mentioned a few times so I was disappointed we did not get the anniversary banner on our door. The solicitors on the beach are aggressive, and it’s one after the other. You have to be very stern with. The minibar was not refilled daily.

We had an overall great experience at this resort! The room was spacious, very clean, and comfortable, although ours was a bit noisy at times. We felt safe during our entire stay, which made it easy to relax and enjoy our vacation. There were plenty of food and drink options to choose from, and it was pretty good for an all inclusive resort. One of the best parts was how family-friendly the resort is — there are lots of fun activities for kids, and even the restaurants have play areas so parents can actually enjoy their meals while the little ones are entertained. Our absolute favorite spot was the coffee and sweets shop! The treats were great, and the ladies working there were incredibly kind and welcoming — they really made our days brighter. Overall, it’s a wonderful place for families looking for a relaxing, safe, and fun getaway.

A Dream Come True – The Best Family Experience at Finest Excellence Punta Cana We are currently staying at Finest Excellence Punta Cana, and I couldn't wait until the end of our trip to write this review — that's how amazing our experience has been! We are a family group of 8, reunited after 8 years apart, and choosing this hotel for such a special occasion was the best decision we could have made. From the moment we arrived, everything exceeded our expectations. Check-in was smooth and welcoming, with our rooms ready and everything perfectly prepared for us. The entire facility is spotless, and the subtle scent of bergamot throughout the resort adds a luxurious, calming touch. We enjoyed the included hydrotherapy session at the spa, and it was incredibly relaxing 30 minutes of pure bliss! The spa is truly a sanctuary. The food is simply outstanding. We have tried The Brass, Dommo, and the main buffet so far and every single meal is delicious with an impressive variety. We didn’t have a single complaint, just compliments all around. But what truly has made this trip unforgettable is the incredible service and staff. They’ve made us feel so special and cared for. A few standouts who deserve special recognition: Wilson at the Excellence Club Bar, who made the best drinks, my husband loves the gin tonic! The entertainment team — Jeremi, Araceli, and July — who constantly checked in on us and kept us laughing and entertained. Lalena at the buffet ensured every request was met (and more). She is the number one, thank you Lalena!!! Wadi, in charge of the Dommo restaurant provided top-tier service and attention that left us speechless. Oscar Gutierrez, the main chef, always checking on ous, we loved the tacos he sent us. Ivan, Oleybis, Yanisa, and Cristian were always going above and beyond with warm, attentive service. We felt so well taken care of during our stay. One example that stood out was when we mentioned wanting fresh fried fish — the staff went above and beyond to make it happen. They even coordinated with the closest hotel to get the fish and prepared it specially for us the next day. It was such a thoughtful touch and made our experience unforgettable My grandmother had the time of her life — she absolutely adored everyone and felt so loved and pampered throughout the stay. We’re beyond grateful for this experience. The entire team made our family reunion feel even more meaningful. There are more names we wish we could remember, but please know how thankful we are to everyone at Finest Punta Cana. We are already planning our return. Thank you for giving us the best family trip of our lives!

My experience so far has been phenomenal!! This was my first time trying out an all inclusive and I can definitely say it did not disappoint, in fact, it exceeded my expectations. The open bar, the food , and the very lovely staff have made this vacation unforgettable! Special shoutout to Yahaira! She hooked my wife up with a massage and the wifey loved it! I recommend to any one planning a trip to punta cana.

The rooms and overall facility were immaculately clean — I’ll give them that. But if you’re expecting air conditioning that actually cools the air, you might want to lower those expectations. Most of the “air-conditioned” areas felt like a warm outdoor picnic — just, you know, without the breeze. The staff were generally friendly and occasionally even helpful, when you could actually find someone willing to bring a drink. Speaking of drinks, they were delicious… if you enjoy mocktails masquerading as cocktails. Whatever “alcohol” they’re pouring must be straight from the Colored Water Collection — truly a bold choice for an all-inclusive.

The gym at Punta Cana, Bahia Aquamarine resort may be small, but it’s really nice and has everything you need for a good workout while on vacation. It’s clean, well-kept, and welcoming for everyone — whether you’re just starting out or keeping up with a regular routine. The atmosphere is friendly and relaxed, and the equipment is in great condition. A special mention goes to Felix, who does an amazing job keeping the place running smoothly and making everyone feel comfortable. Thanks to him, the gym has such a positive and motivating vibe. Highly recommend stopping by if you want to stay active during your stay! 💪

I’m currently staying at Bahia Principe Aquamarine and this is my fourth night here. There are definitely some positives, but also quite a few major issues that keep this resort far from a true 5-star experience. The gym is nice and well-equipped, and the sports bar next door has a great atmosphere. The beach area is generally good, and the food and restaurants have been solid overall. I also like that there are cats roaming around the property—it adds a bit of charm. However, the pool area, while large, has a swim-up bar that’s far too small and badly understaffed. The air conditioning in the rooms doesn’t work properly—it’s basically non-existent. The mini bar also doesn’t cool anything; it feels like an old fridge from the 1990s. The plumbing and mechanical systems seem poorly maintained. The shower water fluctuates wildly between scalding hot and freezing cold, making it hard to take a normal shower. The nighttime entertainment is very disappointing. Some nights it’s just a low-effort DJ playing the same repetitive pool music from decades ago. If you enjoy hearing “Gasolina” and “Follow the Leader” on repeat, this will be your spot—but otherwise, it’s underwhelming compared to other all-inclusives. Overall, the resort shows a lot of wear and tear and feels dated. I’d rate it around 3.5 stars at best, not anywhere near a 5-star resort.

This resort sucks. No air working air conditioning in the room. Mini bar does not cool either. Cleaning was questionable. I uses the same water glass for 7 days straight. No robes, which was disappointing. The overall building is outdated with a horrible paint job. They close the pool at 6pm sharp when its still light out. There is virtually no evening entertainment, so we were bored each evening. We walked to the Bahia Grand to try and find entertainment. There was a show, but they wanted to charge us $12 USD per person. We were disgusted by this. The only positives about this place is the food quality, we'll maintained landscaping and cute stray cats everywhere.

Absolutely a perfect holiday! The staff & service are INCREDIBLE! They are constantly working hard to ensure happiness! It was our 40th wedding anniversary Oct 5 and room attendants decorated our room and the staff at MEAT restaurant decorated our table, sang to us and prepared a special dessert! 5 stars to all!

This is our 4th trip to a Bahia Principe resort, and they're just the absolute BEST resort chain!!! Our entertainment team at Aquamarine is fabulous, as always!! Gabriela, Luis, Jose, Oblenny, and Isaac make every single day SO MUCH FUN!!! We highly recommend, and we can't wait to come back!!

Mauro was extremely fun and helpful with our entire family, we were on a family trip to DR. He is part of the entertainment team at this resort and it was so fun to play all the games and dance with him around the pool! It was truly the highlight of our trip! The entire staff was amazing. This was truly such a memorable place

Although the grounds of the hotel are beautiful, it is not worth the money. To start, the room was quite dirty and infested with bedbugs. At first I thought I was getting mosquito bites, then I realized the pattern and onset only happened when I was in the bed. Even after requesting cleaning service the room was still uncomfortably dirty. The couch was filled with stains, there was mold everywhere. The phones in the room did not work, so if you needed any service you had to travel all the way to the front of the resort to the lobby (there are trains that take you around the property which is nice). The food is also very very unpleasant. Also, the wifi goes out quite frequently which caused a bit of trouble during my stay. The staff was kind though and the grounds were very secure, but I would not recommend. Another thing, my room seemed to be the only one that didn’t come equipped with a blanket and when I asked for one it took two hours when it was already late at night. But most other rooms came equipped with blankets so this may have been a one off issue.

We stayed hear the last week od September. The grounds were beautiful here, but I would not go back. The staff wasn't very friendly except the bartenders (especially Jaime at the 24/7 pub). Our room smelled moldy and was not very updated. It was hard to communicate because most of the staff did not speak English. Room service was terrible. The Platinum area was definitely worth the extra money. We loved the Cappachino hut and PBG restaurant. The ala cart restaurants were very good as well. Be prepared to walk a lot. Everything is spread out. There are shuttles, but they aren't always available when you jeed one. Definitely not a 5 star resort - closer to 3.5.

We recently stayed at Grand Bávaro Princess, and unfortunately our experience was far from what we expected. From the moment we arrived, something felt off. The overall atmosphere was low-energy, the staff looked genuinely unhappy, and we didn’t feel welcomed or in a vacation environment. Resort Size: The hotel is extremely large — more like a small town. There are trains to move you around, but personally I didn’t enjoy relying on them to get anywhere. Room: The room itself was nice and close to the beach, but it was heavily infested with mosquitos. We used repellent but it didn’t help at all. We reported this to the hotel, but nothing was done. Beach: The beach is beautiful with no seaweed, and only a few persistent vendors. Food & Hygiene: The buffet was disappointing: very repetitive and lacking flavor. The à-la-carte restaurants in the evening were much better. However, the hygiene practices need serious improvement. We observed the same utensils being used for raw and cooked items (e.g., raw eggs and cooked eggs, meat utensils used for fries). My husband eventually developed a bacterial infection. The hotel charged $250 USD for their on-site physician, and we ended up spending a night at the hospital. Thankfully our Canadian insurance covered the medical costs. The hotel did not apologize — they only offered to refund the remaining nights if we wanted to change hotels. Activities: We had booked the Saona Island excursion but canceled after learning it has a high presence of bees (my husband is allergic). This part is on us, but worth mentioning for others. Overall: I don’t regret visiting the Dominican Republic, but I would not return to this hotel. The combination of water issues, mosquito infestation, poor hygiene, inconsistent food quality, and rude staff made the stay stressful. I hope this helps future travelers make an informed decision.

The washroom was gorgeous, but the window leaked when it rained. The balcony was spacious. The living room ceiling leaked and caved in during a thunderstorm and we have to switch rooms. They definitely lost points for having twin beds - at least get doubles. The grounds were clean and beautiful. The beach was ok. The main pool was way too crowded and loud. The "relaxing" pool was also very loud and not relaxing at all. The buffet was good, and the pizzeria was fantastic! The sports bar was nicely air conditioned, but the food was burnt both times we went there. The spa was nice, quiet, and clean. The shuttle was great because the property is humongous, and they increased service during the rain. The shops on site are expensive for the most part. Souvenirs were cheaper at the airport going home.

Food was okay but not great. The service we received from staff was very friendly and helpful. If you have any impaired physical mobility avoid this entire property. They do have a golf cart tram but it takes much longer than walking and still requires many steps to get to the pick up locations. The rooms are generally clean but not as pristine as one would expect at five star property, the mini fridge was only stocked with beer, Pepsi, Sprite, and flat water, no soda water no malt liquor. There were no snacks in the room :(. Lots of waiting in line for food everywhere, the app to book reservations for dinner only lets you book for the number of people in your room, and the Wifi for phones was horrible. Guest services were very helpful and able to book the appropriate amount of people. The people working here were wonderful, the beach was clean but not visible from most of the rooms, the venders in the beach and even for activities were too aggressive.

Large and beautiful resort! My stay overall was good! I loved the food, it was really good! I liked the beach. Compared to other resorts, it was cleaner. Regarding the room, ours was 1814, the safe, phone, and bathtub didn't work at all! We mentioned it to reception, and they sent a gentleman to fix it, but the next day it was the same. And since we're not people who complain much, we let it stay that way! Regarding cleanliness, the lady who cleaned our room always made an effort to keep it clean. I don't remember her name, but she was very friendly and helpful. I even asked her to surprise my partner because it was his birthday, and she decorated it beautifully! Another negative aspect was that the large pool was dirty and smelly! But otherwise, I recommend the resort!

To start off, we stayed in a Platinum room right next to the PBG and the proximity was perfect to the beach. Our room appeared nice and modern but we noticed mold on the wall in the bathroom and next to the bed, the bathtub was dirty, was missing beach towels, and did not have an umbrella so we had to walk in the rain to the Platinum lobby guest accommodations to ask for an umbrella and towels. We really appreciate the kindness and helpfulness from Idanny who spoke very good English. We noticed most of the housekeeping staff and workers did not speak good English so we had some language barriers asking for directions to events at the resort. We feel like Freilyn really made our entire experience much better at the rooftop bar above PBG when he set up a bottle of champagne and our wedding song on a speaker to help us celebrate our anniversary. He was amazing in accommodating any request and I recommend a promotion for him! I also felt like Jerry Jose was fun and entertaining at the PBG poolside bar.

Just returned from a wonderful 6 night stay! The beautiful grounds only paled to the beautiful smiles of the attentive staff. The chefs outside themselves! From lobster tails to osso buco we had a wide variety of delicious meals and deserts every meal. The pools were not overcrowded and the lazy river was delightful. The room was immaculate and housekeeping met our requests quickly. Entertainment was diversified. Kid friendly but also plenty of fun for grownups- the bars we're well stocked. We will look no further next visit! This is the place.

We came here in October for a wedding, the staff are absolutely amazing! Dolores, Lucia, and Jose C (concierge) were absolutely fantastic. The property is beautiful. Food is good, not great but definitely can find something to eat at all the restaurants. I do wish the kids menu was a bit larger. We went to the buffet every day for my toddler to have a variety of choices. The building we were in had beautiful rooms, there was some damage to the roof of the walkway (we were on floor 3 of building 4) that was being worked on our first day, but none of the rest of the time we were there. The staff is incredible! We truly loved them!! My three year old and 4 month old were doted on by all of them. Overall our stay was wonderful. My favorite drinks were the tiki tiki and the Lucia special. My friends wedding was absolutely beautiful here.

Dreams review My family and I enjoyed a lovely and relaxing stay at Dreams Royal Beach Punta Cana. During our stay, we were a part of the Preferred Club. The resort is surrounded by luscious greenery around and throughout which is thoroughly maintained by the garden staff. Our rooms were clean and spacious upon arrival and continued to be during our stay with daily house keeping and nightly turn down service. Our room was located in the Preferred Club section which was tranquil, surrounded by pools and greenery. Preferred offered an easy check in process with cold towels and drinks upon arrival, bell hop service to the room, and personal concierge to give us a tour around. There was easy connection from the preferred section to the main resort by either golf carts, or walking the bridge through the mangrove which had beautiful scenery and wildlife. Overall, the food experience at Dreams was good, but did not surpass expectations. I have to clarify that my family and I are more of a foodie family. We did enjoy the fresh fruit and breakfast options each morning. We met Alfredo, a waiter at Market Cafe, who treated our family with great kindness, attentiveness, and made us feel at home. Alfredo helped to create a special birthday breakfast for one of our members that we won’t forget. Lunch variation was a little limited. Dinners were a little bit of a hit or miss. However, on our last evening, Billy, our concierge, went above and beyond for us and worked with the chef at Fusion so that we could enjoy a spread of traditional Dominican plates. The dishes were incredible and we were so grateful to have had experienced this while in the Dominican Republic. We thoroughly enjoyed our service at the Blue Dorado swim bar during the day where we were greeted each morning by Nahum and David. Nahum and David exceeded expectations as bartenders and servers and treated my family with great kindness and exceptional service! We also met Estarlin at Blue Dorado who oversaw some of the bartenders, including Brandol, and waiters and even though he wasn’t serving us, he still treated us with great kindness. We loved getting to know each of them. The interlude bar in the evening provided nice service before dinner or during a show. We also enjoyed various coffee drinks and treats at Coco Cafe. In the afternoon, we were always greeted and welcomed by Anyelina who took time and care to remember our drink order, and even had a chai latte prepared as we walked up one afternoon. Additionally, Freimy, a part of pool and beach concierge, took time to get to know my family and I, even providing us with popsicle treats even though we weren’t on the beach at the time. The entertainment shows each night could have had a bit more variety. For the 5 nights of our stay, it had happened that 3-4 nights were rock themed. After each nightly show there was live music with dancing in the plaza area lead by the entertainment team, namely Jonathan and Tarzan were great members getting people up to dance and leading them in bachata, merengue, and salsa. We personally didn’t partake in too many activities throughout the day, but there were plenty of options and activities to be involved in. Overall, our stay was great and undoubtedly enhanced by the staff members we met along the way. Billy, our personal concierge, treated my family like we were part of his own and exceeded our expectations. Without him, our stay wouldn’t have been as amazing as it was.

We visited for 5 nights in late October to attend a destination wedding. The grounds were absolutely beautiful, and we enjoyed the pool area very much, especially the Blue Dorado swim up bar (big thanks to David and Adonys for taking such good care of our group!). It was an easy ride from the airport and the food was very good, although we would have enjoyed more options for breakfast and lunch besides the buffet.

I just returned from my vacation at DREAMS ROYAL BEACH. My favorite parts of the resort included the beach, the pools, and the beautifully manicured grounds. I also loved the E team! Tony, Brownie, and the rest of the team were absolutely amazing. I especially loved the dance fitness classes that were offered on the beach each day of my stay. The evening entertainment was also a plus. Food options were plentiful, and our room was large. Overall, I would highly recommend this resort to families with kids as well, as well as young adults.

Amazing stay! We loved Cesar at front desk, Carlos F our butler and assistant with whatever we needed, and Robert G bartender at preferred club! The staff was kind and amazing. El Sexy always had the best burgers at the grill. “Sexy onion, sexy patty, sexy bun for you” lol! The pools were immaculately clean, and rooms amazing. Definitely want to visit again!

What a great stay we had here! We stayed in the preferred club area which was lovely and quiet, our room was a swim out which was just beautiful! On our second night my partner proposed to me at the romantic beach dinner, which he organised in secret with the staff before our arrival. Billy our concierge was great, making sure we had everything we needed throughout our stay, even organising a banner on our door saying Just Engaged as well as a cake & champagne to our room to congratulate us. The staff were so so friendly and the food in all the restaurants was always served hot. This place will forever hold a special place in our hearts & I really hope we get to come back 💕

We had an amazing stay at Serenade All Suites Punta Cana! The resort is stunning, the rooms are modern and spotless, the pools are beautiful, and the food was fantastic across all the restaurants. The staff really make the experience though, everyone was so friendly and welcoming from the moment we arrived. A special mention to Shark from the entertainment team, he absolutely made our trip! Always full of energy, fun, and genuinely cared that everyone was having a great time. Whether it was poolside games, evening shows, or just chatting with guests, Shark brought the place to life. Can’t recommend Serenade All Suites enough

Would highly recommend staying at the Serenade Adults Only when visiting Punta Cana. It was extremely safe, friendly staff and super spacious rooms. The ocean views were also amazing as we had a balcony view. They also had great entertainment - Chola is so lively and inclusive. She really made my friend and I feel comfortable and was very hospitable. Her energy was also immaculate! Will definitely be coming back🥰

Five stars is not enough for this resort. They went above and beyond to make my daughter's b day and our stay amazing. Luxury and beyond from the beautiful rooms, breath taking views and the top notch food. The entertainment was unforgettable and the staff omg the staff was the absolute best part of the entire stay! Can't wait to come back!!!!! Peel was our absolute favorite! Thanks for dancing with us!!! April and Megan

The resort was great. Some feedback ; Not sure if it was situational or a known issue but the entire weeks stay, the washrooms at the pool bar had sewer gas smells so bad I would walk to the lobby to the washrooms there. Our room fridge and snack refresh only happened about half the time but we could easily get snacks and drinks in the lobby bar and coffee shop. We stayed on the adult side but having access to the family side added options and activities.

Shark , Chola and Jefry from entertainment team made it an amazing time !!!! Food gets repetitive as it does with all all- inclusive resort but all the restaurants were good ! We did go off the resort a few times to switch up the food. The drinks were great! And bartenders were fun and nice. Go to koi sushi and the steakhouse for sure. 10/10z You’re allowed to make one reservation per day so other than that just go to the buffet at breakfast or dinner. Las palapas is open during lunch Tipping obviously makes people nicer so remember that lol

I love the amenities at the hotel. I came on a solo trip to relax and it was a very nice and clean environment. The entertainment during the day was fun and at night. The entertainer during the day, Chola😘🥰🥰, was fun and vibrant and made sure everyone had a good time. Thanks for an amazing stay!

So good hotel, and the service is very good, the entertainment is very fun and if you win, then you win some rum😍. Shark and chola are very nice and sweet, and very fun! They bring the energy high and puts a great smile on me and my boyfriends face. But we had some trouble with the room. The hairdryer doesn’t work, there was a pool of water under the toielt and under the sink every day 24/7 and the mirror light didn’t work, we complained about it 3 times and they havent fixed it yet and it has been 3 days now☹️ it’s a bit a disapoinment but i am having a fun time and relaxing so it’s all worth it in the end☺️

Best vacation ever! The food was delicious, and the service was great. Victor at the Italian restaurant made us feel at home. The tender loin was delicious and juicy. I’m not a big fan of pepper, so he swapped the sauce for a demi-glace. At the breakfast buffet, Julio was very attentive as well. He was our server most of the mornings. The spa is highly recommended. My wife and I had an hour massage that made us feel very relaxed. And Jennifer was the lady in charge of our room. We always had clean towels, and the mini bar was always filled.

So many good things to say about this resort! The staff was top notch - every single person was friendly and smiling. It feels like they love their jobs and that made a big difference to the quality of our vacation. The grounds are impeccable, clean and very lush and tropical! The beach sand was like powder! The pools are absolutely gorgeous with a nice lazy river which winds throughout the resort. Really beautiful I had a spa treatment - a massage and hydrotherapy which I highly recommend! The masseuse did a wonderful job! You will not be disappointed in this resort. Go for it!

The drive from the airport to the hotel took about 24 minutes. Upon arrival, we were welcomed with a glass of champagne — a nice touch after the journey. Check-in took roughly 20 minutes. Although our rooms weren’t ready right away, the staff invited us to enjoy lunch in the meantime. Rooms: The rooms are well-appointed, modern, and comfortable. The beds were cozy, and we were pleasantly upgraded to a Preferred Club Junior Oceanview Suite through our Express Group booking. The balcony featured a modern soaking tub with a stunning ocean view. The mini fridge was well stocked, and I loved the bathroom’s motion-sensor lighting at night — a thoughtful detail. Amenities: There’s plenty to do throughout the day — gym, spa, multiple pools (including a lazy river), a bowling alley, tennis courts, a zipline area, and a well-equipped kids’ club. Every evening offered entertainment options like DJs, live shows, and outdoor movies. Dining: The resort has several restaurants (7), including Italian, Seafood, Japanese, and Buffet options, plus an ice cream and coffee shop. No reservations are required — it’s first come, first served. I found the specialty restaurant food average (about 5/10), while the World Café Buffet had much better quality and a wider variety. Overall: Dreams Macao is a huge, clean, modern, and well-maintained property with beautiful landscaping and good customer service — staff responded quickly to any requests and occasionally run into staff members who did not speak English. It’s a great choice for couples, families, or groups looking to relax or even host an event. Would definately book it again. Note - they are building a new hotel next door (Secrets Resort) so make sure you get a room away from the construction.

I visited this hotel with my daughter and friends. We were here for a total of 8 days. According to the reviews, I had high expectations from the hotel complex. And how did it all turn out? The welcome and reception were absolutely fine. Everything turned out as it should. As for the room, it was always tidy, but some parts needed to be repaired. For example, bubbles in the wood from the table, the air conditioning was growling at higher speeds. Sometimes damaged plaster. But in general I can say that the room was not top, but it was good. What disappointed me in the room was the minibar. I had to insist every day that the minibar be replenished. And it even happened to me that beer was stolen from the minibar. I know, because I don't drink beer 😊. I reported all these issues to the reception. Unfortunately, I did not receive any feedback. The beach, pools and water slide were very well prepared and I have no complaints. The food and drinks were very good, but not the best. The main restaurant was great and probably the best. The other restaurants were disappointing for us. Mainly Asian, Italian. These restaurants simply can't do it. The seafood restaurant is also very good. The staff was very friendly and helpful. What we didn't like at all was that if you wanted to sleep, you simply couldn't. The music throughout the area played long into the night, even at 11 pm. That's a big mistake. In general, I rate this hotel at 80%. And I would focus on the volume of entertainment at night, repairs to details in the rooms, and I would probably cancel the restaurants that can't do it. I would definitely return to the hotel.

We just finished an unforgettable family vacation at Dreams Macao Beach, and we can't recommend it highly enough! Our stay in a two-bedroom villa with a private pool was perfect for our family of six, as there are two private bedrooms with their own bathroom and a very large common area for our family. The resort is packed with fun activities for the kids! They absolutely loved the lazy river and water slides, and the arcade kept them entertained after the pool and beach and we always ended our night with a competitive game of bowling. The kids' area was a fantastic bonus, allowing our kids to make new friends while we relaxed. Nightly entertainment was a highlight for both kids and adults, with something fun happening every evening. The had painting, live bands, DJs and a magic show while we were there. The food at the resort was outstanding, with a special shout-out to the French restaurant, which was our favorite, and a close second going to the hibachi restaurant. Each meal was great, offering a variety of delicious options. One of our favorite features was the Bali beds we reserved on the beach and by the pool. It was a way to set up camp for the day, allowing us to do a variety of different things, splitting up and always having a common area to come back too. Lastly, we decided to get a butler as we did the preferred club. If you decide to go this route, I would highly recommend Domingo as he is on top of everything and will cater to your every need. Overall, our experience at Dreams Macao Beach was fabulous, and we can't wait to return. I

Dreams Macao Beach Punta Cana — Huge Disappointment for $1500 a Person Just about to leave back tomorrow from a 5-night stay (Oct 1–6), and honestly, this resort is a huge letdown. The place looks beautiful and the staff are friendly, but that’s where the positives end. Let’s start with the food — out of all the restaurants, only Bordeaux and Himitsu had decent meals. The rest were bland or just plain bad. Most nights, only a couple of restaurants were even open, so you don’t have many options anyway. The entertainment was awful — nothing compared to Riu resorts. The whole place felt dead, probably less than 500 guests total. For $1500 per person, we were bored out of our minds. The beach was terrible, full of rough waves so you can’t even swim. The main pool was nice, but that’s about it. Now the bar situation — a complete joke. They didn’t have Red Label the entire week, even though I asked every day. Magically, they had it only on our last night. Ordered beer from room service that same night and was told they ran out. What kind of resort runs out of beer? Bar staff were kind, but management clearly doesn’t care. They cut corners everywhere. The lobby bar closes at 12am, but they stop serving at exactly 11:57pm — seriously? This place gave off the vibe of poor management just trying to save money wherever possible, even if it ruins the guest experience. In short: beautiful property, nice staff, horrible management. We came as a group of 8 adults and 2 babies, and all of us regret booking here. Dreams Macao ripped us off for $1500 each. We’ll never be back.

I just stayed here for an extended vacation and to attend the wedding. The resort is nice and most of the staff was great. There are a few things to mention though. First, air conditioning is non existent in just about every indoor location even bedrooms. When the air is turned all the way down it’s still blazing hot. Went to dinner at Bordeaux and I was literally stuck to the seat from sweat. Had dinner at the hibachi restaurant and it was the same. Second, I know the vendors on the beach are just trying to make money but the constant harassment to buy stuff while you’re just trying to relax is extremely annoying not to mention being chased by stray dogs on the beach. The food is also pretty mediocre. Some days the potatoes were so stale you couldn’t cut through them. There aren’t a lot of options for food during the day except the buffet or room service. I ordered room service and there were leaves in my salad. Also the app didn’t work and there are no digital keys.

Ziva is absolutely amazing! The resort is beautiful, modern, and spotless. The staff is incredibly friendly and always willing to help with a smile. The beach is breathtaking, the pools are relaxing, and the restaurants offer a wide variety of delicious food. The atmosphere feels both luxurious and welcoming, perfect for families or couples. Truly an unforgettable experience, I can’t wait to come back😍

An absolutely incredible stay at Hyatt Ziva Cap Cana! From the moment we arrived, we were blown away by the level of service and attention to detail. Every single staff member went above and beyond to make us feel welcome and cared for, always greeting us with a smile and genuine warmth. The food was outstanding, at every restaurant, snack area, coffee bars, rum bar, every restaurant we tried offered something unique and delicious, from fresh seafood to perfectly grilled meats and gourmet desserts. The presentation and flavor were five-star all the way! The pools were stunning, clean, and beautifully maintained, with plenty of space to relax or join in the fun. There were endless activities for both adults and kids, from pool games and live entertainment to water sports and fitness classes you’ll never run out of things to do. Hyatt Ziva Cap Cana truly exceeded all expectations. It’s the perfect mix of luxury, fun, and relaxation. We can’t wait to come back, I highly recommend this resort to anyone looking for an unforgettable Dominican getaway. The staff made sure they went above and beyond every single day. There was nothing at this resort that was bothersome or a worry for us.. absolutely amazing and luxury and the rooms were incredible! every single staff member here provided a service that was second to none truly world-class. A huge shoutout to Michale, Robert, Hyron, and Alfredo in the buffet for their warmth, attentiveness, and genuine care every single day. You made each meal an experience! And a special thank-you to Valadimer at Tempest for going out of your way to let my daughter take sushi to go one evening , it meant so much to her and to us. The front desk and club level staff were exceptional, efficient, friendly, and always willing to help with a smile. The Twisted Timber team and the cleaning staff were incredible, everything was spotless, well-organized, and full of positive energy. What truly sets this resort apart is that there wasn’t a single issue during our stay …. not one! Everything ran perfectly, from the rooms to the restaurants to the pools. Even when we unfortunately had to visit the on-site medical clinic, the care was outstanding. The doctor went above and beyond by calling our insurance first to confirm coverage before proceeding, that level of professionalism and compassion is rare and deeply appreciated. We’ve stayed at many all-inclusive resorts, and there are always a few hiccups, but not here. Hyatt Ziva Cap Cana sets a new standard for excellence. We can’t wait to come back! My biggest tip- try the dragonfruit mimosa!!!!

We just returned from our second trip to the Hyatt Ziva Cap Cana. We travelled with our 4 year old son. We loved the hotel last year and this year did not disappoint. This resort is incredible. Rooms: We love the rooms...we were 3 adults and 1 child in the sofa bed and it didn't feel cramped at all. There was a ton of space to put your luggage and lots of drawers. The shower pressure and toilet flushing and AC were all great (always an issue down south) and the room was very clean. The minibar was always stocked. The patio is nice and big. A tip: don't pay for an ocean front room as all of them have some sort of ocean view. My only complaint is that they got rid of the casting option onto the tvs (they had it last year). Pools: There is one giant pool with tons of chairs. The resort wasn't at max capacity however even last year we never had an issue finding chairs. There are a ton of shaded areas everywhere. They offer their own floaties and if you bring your own they will pump it for you. We loved the pool bar. A big shout out to Juan who always remembered my son's Banana shake order and was extremely professional and courteous. Food: The food is very good and very hygienic. The buffet has a great choice of grilled meats (lamb chops, ribs eyes, chicken) and grilled seafood (mussels, salmon, tuna, octopus). Everything was very well seasoned. The a la carts service was a little off (not the Chinola; there it was great) but food was always great. a plus is also the resort only uses bottled water. Service: The service is impeccable here. There is always somebody ready to help you. The public bathrooms everywhere are impeccably clean and there is always someone cleaning something somewhere. Gym: the best gym at any hotel anywhere hands down. Activities: lots to do for the kids...movies at night outside, silent disco, fun shows, karaoke, fake birthday parties. you name it. Beach: We travelled early November and the Sargassum was pretty bad at the beginning of the week. It got progressively better as the days went on. The water was swimmable but not pristine. All in all we love this place. We felt extremely safe and well taken care of. We will be back for a third time next year!

We had a fabulous stay at this resort. From the moment we entered the lobby we knew it would be a fabulous vacation!! David at the front desk immediately greeted us and made us feel so welcome! He even gave us a tour which felt over the top but we loved the experience and getting to know the grounds! He is an amazing staff member and made our vacation feel special! The grounds are amazing and clean. Everyone is very friendly and has immaculate customer service! We have been to the top AI and non AI resorts in the Turks, Playa, Bahamas, etc this year and this one takes the cake with customer service! The employees look for ways to say "yes," rather than "no." The food was fine for an AI. We had good meals and we had meals that we liked better than others. The location inside of Cap Cana felt very safe! I would not stay anywhere else! The pools were busy but we were able to score at least two chairs and an umbrella each day in either the club pool or regular. We did do a cabana once but I didn't feel it's necessary. Our kids loved this resort, so did we!

Overall, the resort is beautiful — the grounds, amenities, and atmosphere are very nice, and the food is fresh and cooked to order even in the buffet. There is a good variety of restaurants to choose from. The 24-hour room service is appreciated, though the menu feels limited and repetitive. Check-in, bell staff, butler service, and housekeeping have all provided friendly and efficient service. Aside from a mild seaweed smell at the beach during the current season, the shoreline is clean and well maintained. However, I feel completely ripped off after paying for the Club Level benefits, which amount to false advertising based on how they were promoted and described online. The “exclusive” pool and bar access were not monitored or enforced, and there was no special assistance with dinner reservations or personalized service as advertised for Club guests. In addition, the Club Pool refused food service at 4:30 PM, even though both the website and the information given at check-in clearly state that service is available until 6:00 PM. When I politely asked for clarification, the pool manager argued with me instead of resolving the issue — a completely unacceptable attitude for a luxury property. I was later told that the General Manager was waiting for me at the Club Lounge to address this matter, but when I arrived, the staff simply said they would “call the manager.” I have been waiting for a long time, repeatedly told “the manager is on the way,” yet no one has appeared or followed up. This ongoing delay and lack of communication have made the entire experience even more disappointing. As a frequent guest of top all-inclusive and non-inclusive luxury resorts and hotels worldwide, I consider myself somewhat of a hotel enthusiast. I chose this property because a trusted friend highly recommended it — even though I normally stay at The Ritz-Carlton, Four Seasons, and other ultra-luxury brands. I wanted to give Hyatt a chance, but this experience has fallen far below the consistency, professionalism, and guest-service standards expected from any brand at this level. For comparison, I previously stayed at Meliá Punta Cana Beach – Royal Service, and their Royal-level experience was truly excellent — attentive, consistent, and proactive. When compared to that stay, Hyatt’s Club-level execution here is disappointing and does not deliver what was promised to guests. I respectfully request that senior management review this incident in detail, retrain the Club Pool and Lounge teams, and provide an appropriate goodwill compensation for the Club-level benefits that were misrepresented and not honored.

This is definitely not a five star resort. While I do like it, I have gone to the Hyatt Ziva in Mexico as well as Jamaica and I would definitely consider those way better and five star resorts over this one. Pros: It’s very clean and There are not any bug issues. Journeys was phenomenal Club level bartender, Cesar is awesome Sous chef, Christian, Also wonderful Some of the buffet stuff that serve your table are beyond wonderful. Cons: -People don’t smile and you don’t feel like they really care -Even though I was not stopping wet or anything and completely dry, I could not enter the buffet with my child to get food and the fact that they absolutely didn’t make an exception and allowed my child to have a table to himself without me is ridiculous. I’m literally sitting here in the little lounge area at the buffet, waiting for my kid to eat. -The spa is extremely expensive, The amenities included with it, do not substantiate the high cost of it. I compare this file with the best one I’ve been to so far in my life, which is Fontainebleau in Miami. -Why you even ask about our allergies if you don’t really care? My son is very allergic to peppermint, but the amenities in our room are big low brand lavender peppermint scented. At this point, we stopped, even saying that we have allergies or food restrictions when we approach the staff at the buffet. -kids club is extremely unorganized and you can tell they were overwhelmed when a storm approach and a bunch of kids showed up. For a while, there’s only one staff member for like 14 kids of different ages. Yes, I have high standards but I should if I’m paying over four grand for a three day stay here for three people. I’m not a coffee snob, but I do like a daily coffee and I didn’t find that it was the greatest here. Went to the adults, only side yesterday and thought their service and amenities was way better. Just because we have kids doesn’t mean we don’t deserve the good things in life too.

My family just had the most amazing vacation here! The hotel was beautiful, the food was good, but the service was OUTSTANDING!! A few standouts were Elvis, who checked on us daily and made sure we were always happy; Juan took great care of us at the bar; Junior made sure we had chairs and towels at our cabana; and Alfredo who helped arranged transportation home from the hospital during an emergency! ALL of the staff were happy, kind, and gracious. 10 Stars, without a doubt!

This resort is very clean and well maintained. The food is okay, but the coffee bar was definitely the highlight,we really loved it! The Brazilian and Japanese restaurants were also quite good. The Kids Club was a big plus, as they have staff who take great care of the kids. The shows at the theatre were very entertaining and fun for the whole family. Overall, we enjoyed our stay and would recommend this resort.

We have had an amazing 2 weeks stay at this hotel as a family of 5. Rooms cleaned everyday. Food good. The best part of our stay was Johanna megia, she looked after us every morning and afternoon at the buffet restaurants. She was amazing and never left us without a drink. She was fabulous!! All of our family will miss seeing you for sure.

Everyone experiences are different but very disappointed in this hotel. And we still have 5 more days to go. Food in the main restaurant is the same every day NO themed nights, uncooked burgers and so bland. No entertainment on for the children at night or adults. Location you literally have to walk 40+ mins to get to a supermarket that isn't a rip off. VIP membership get some benefits but wouldn't be worth paying for them. Room was still dirty and the beds well please look into them when you get here, balcony door stiff. Oh and be ready to be eaten alive, by various bugs as no mosquito nets around the beds, they do not spray the hotel area to help reduce them and it's absolutely horrendous, never in my life have I been bitten this much. The beach bed are all broken in the peasant area, and you have to be a VIP member to have the ones that aren't broken. They don't rack the beach/sand so loads of leaf debris and it's ants galore. The sea is very rough this side of the island and overall not the best and definitely not a 5 star because the point above would be done. Stayed at the Riu in JA at max capacity and it wasn't this dirty. Definitely not recommended but I guess you'll see when you get here.

Overall location is good, staff are nice (spicy in entertainment team especially), but the food overall isn’t very good. It’s not only repetitive, but not that great. Even with the “special” restaurants that you have to book in advance (like the Brazilian) aren’t very good either. So decent place yeah, nice beach, but I wouldn’t say it’s worth the money it actually is to stay here.

My son had a great time at this resort.This resort is perfect for family with young kids. There's plenty of things to do from the beach, pool and slides for kids and adults.Night time activities is for all ages. Plenty of restaurants to choose from. We had a great time creating memories at this resort. My son is already asking us when we're coming back. Our extended family also stayed at this resort with us but we all stayed at different area's of the resort. We all loved our rooms. Very clean and complete of all the necessities we needed for our stay. We will come back again and will reccommend it to our family and friends in Canada.

The resort is wonderful. I had a wonderful experience with the restaurants, very tasty food and excellent service. The bar staff is very friendly, especially Angelica from Pergola has a wonderful energy and is very warm and friendly. The entertainment team is absolute wonderful specially Angi. The staff from restaurant and the bar from the pool it is amazing friendly and helpful. The live music it is amazing. Recommend this resort %100. Very grateful to Mr. Diego, thank you for everything you did our stay absolutely amazing ☺️

Our stay at the Grand Sirenis was great! The housekeepers took such good care of us and we loved the energy at the hotel. The staff were all so welcoming, especially Yeny Bares at the main bar - she was amazing! We always felt like she was excited to see us and whenever we walked by she was ready with a table for us (and always remembered our drink order and kept them coming!). The spa was also amazing. Don't sleep on the hydrotherapy circut there. So relaxing. Such a great experience!

Great place to visit although extremely hard to find the reservation. I would have rated it a five but directions to get there are confusing. Once there, if you find it, it is gorgeous. Bring your bathing suit, towel and bottle of water. It is an easy trail to walk, and a great place admire beautiful water holes (lagunas) and tropical vegetation. If you are lucky and you don’t find crowds it is a great place to meditate and look at turtles and fish. It is very well kept although an $40 dollars per person entrance fee is an steep price to pay. Try to buy a weekly pass or other cheaper alternatives since you don’t need a guide. You need to make a reservation because there is a set schedule and I assume to control crowds.

Locally rich, calm paced excursion. We booked via the website and it was about $90 a person. They are time slotted so make sure to buy in advance. It included transport, animal visits, informational aspects, a great guide and two lagoons. It was about 2 hrs with some walking at the pace you set. If you want to experience the country without too complicated of an excursion this is for you. It’s about 20 minutes into Punta Cana, located by a resort. Would be good for kids, and the elderly in my group enjoyed it. The trails are easy to manage.

Los Ojos, the 12 natural lakes in Punta Cana, are truly a hidden gem! The water is so crystal clear that I was able to take these photos with just my iPhone, without any editing. Visiting this place was an unforgettable experience. If you plan to go, the entrance is inside Punta Cana Resort — on the right side at the gatehouse, and the fee is $50. Besides the lakes, they also have a bee farm, unique plants, iguanas, horseback riding, even swimming with horses in the ocean, an oyster farm, and a beautiful white beach nearby with a hotel. I highly recommend it to anyone visiting Punta Cana — it’s a true jewel of the Dominican Republic🌿💕

What an amazing and tranquil place! One thing lets it down and that’s price. It’s so over priced it’s unreal and if I hadn’t driven 90mins to get there I probably would’ve have paid. It’s $90 each to get in and you’re only allowed to swim in one pool (not sure how they’d police that but apparently that’s the rules). Also you need to make a reservation ahead of time. That being said we explained to the reception that we had been trying to book online and the website wasn’t working and they pulled some strings to get us in. So that’s the bad out the way. The place is stunning!!! So much nature to see and soak up!!! The cenotes are like something from a fairytale. Crystal clear waters and in most pools you will see a variety of fish and turtles that you can swim with. It’s natural so goes without saying there will be rocks. We wore swim shoes which were perfect. The pools are deep so if you’re not a confident swimmer you may want to stay near the stairs. If you are visiting Punta Cana a lot of excursions include access to this so do your research and could save yourself some $$.

This made our whole trip in the Dominican Republic. Absolutely beautiful and highly recommended. Staff is AMAZING.

I had the time of my life here. Free entry if staying within Punta Cana resort and club. Beautiful waters, plenty of space to explore, and the walking was all fairly flat, which was important as my grandparents do not walk well. Lots of turtles and fish, butterflies, birds, and one large iguana! My family and I spent over 3.5 hours swimming and exploring. Truly beautiful

0/5 You can’t go without a guide/tour. It’s unfortunate that this natural reserve is privatized essentially only for the nearby hotels and resorts, Tortuga Bay the closest costing $1000 USD/night. All previous mentions of $10-$50 entrance are false. You can only enter through a tour for $90 USD. Only at 10am and 2pm. Seems they don’t have their story straight about timing either because the woman told me 2:30pm would be the latest time to enter, when I was there at 3pm and a previous review said the latest time to enter is 3:15pm. I didn’t find a private tour to enter this place that was cheaper than $140. If you want to do the underwater horse riding tour, there seems to be an agency right across that charges $240 for a couple to ride 1 horse. Maybe there was a point when this was a public space to admire nature. But it isn’t now, and $90 USD per person and timed entry / limited time allowed seems exorbitant even for “conservation efforts of flora and fauna.” The world’s best botanical gardens and ecological parks in the world do not charge this much.

This beautiful piece of paradise is in the best location. There is a lot of seaweed on the beach. People can take a nice walk to different areas. Tourist could go to the gift shop. Take a look at the shipwreck in the water on the resort. Drinks are not available at the beach. People can get their drink at the pool area.

This beach is amazing but it’s PRIVATE!!! You must be in the resorts or eat at the restaurant as a member of the public to gain access. So you will have to spend to use it…

Arena Gorda is a beautiful beach, especially at sunrises. There was some seaweed, but the hotel we were staying at (Bahia Principe Grand Punta Cana) did a good job cleaning it. I believe most hotels do. We were staying at our hotel at Punta Cana for two weeks. As we really wanted to see the difference between the Atlantic Ocean and the Caribbean Sea, we explored 6 more beaches (including famos La Romana, Bayahibe, and Boca Chica) on a rented car. We didn't really feel the big difference between the ocean and the sea. We haven't been to Saona, though.

Great Beach, what can I say more. Beautiful moonsets at night.

Amazing sunsets at night, but extremely busy and tight during the day Not much room to move around.

Way too much seaweed on the beach but I guess a lot of countries around the Caribbean were experiencing the same. Couldn't swim at all and didn't even hang out there because the seaweed smelled. A truck was coming by scooping it all up.

Great view. Beautiful beach, great for swimming. Offer water sports and yours. I did parasailing and it was awesome. The guy with me in the picture is "Cubano" and he's very helpful with the water sports! The view from above is pretty cool.

I honestly don’t even know where to begin with this “hotel.” The check-in process is a disaster, even the so-called premium check-in takes hours, and our room wasn’t ready until well after 4 p.m. When I finally lost my patience, the front desk agent sarcastically says, “Since you’re desperate,” and hands me the most disgusting room I’ve ever seen. The bedroom light doesn’t work. The shower is filthy, covered in mold, with no hot water, barely any pressure, and no towels all day. After complaining three times, they finally bring some towels. The AC barely cools the room, and the pool area is just as bad, with tiles full of mold, the towel center always out of towels, and when they do have them, they’re clearly reused. The pool bar offers cheap, watered-down drinks, and the pool itself is overrun by locals, not hotel guests. The staff has absolutely no sense of customer service. They treat you how I imagine they treat their locals, with zero respect, no boundaries, and often rude or downright invasive. The restaurants are no better. Menus are extremely limited, and the floors are slick with water and grease, making it unsafe. At breakfast, we try the buffet, and everything is disgusting. A bird is literally pecking at the food and doing what birds do. When I alert the staff, their response is, “Yeah, we know. He’s another staff member.” No shame, no corrective action. This morning, we had a tour scheduled for 7 a.m., but half of the buffet was closed until that exact time, making the already limited options even worse for guests with early tours. This is hands down the most stressful and disappointing vacation I’ve ever had. Between the filthy conditions, awful food, nonexistent service, and constant frustration, I have no idea how this place has 4.5 stars. Either the reviews are fake, or they’re written by locals trying to boost it. Avoid this place at all costs.

Amazing, for the price rate, it's worth it. Seaweed in the first day in the sea, gave us a scary frustating feeling, but it got better as it became cleared day after. The hotels clean the bech. Lasts days was incredible with cristal clear sea water. Good variaty of daily activities with amazing vibes monitors. Small advice, bargain for everything, most street vendors charge exorbitant prices. We had a great experience with the prices offered at the hotel, even with advice to the contrary. Tax, overpriced. I found a better price on Booking.com (from $40 to $15).

I would avoid staying at this place at all cost. Just checked out. My room didn’t have water from time to time. My wife got an infection because of the water in the room. Room was way too humid even the floor was wet. Food did not look good at the buffet. I had to eat fried chicken because that was the only decent food we found. Theater staff lied to me telling a portion of the theatre was ocuppied. When the event was going i counted more than 25 empty chairs. (I was going for that event only) Staff at the check out point was rude.

Hey this is a real review. Family of 5 went for a week October 2025 Very good resort beautiful and very hard working service given there. From butler to cleaning service. Beautiful pools, beautiful beach (but strong waves) Food is great but repetitive. Be careful from food poisoning. Best part is no other resort almost has plastic cups and plastic plates which is great. Great shows But could start earlier. Like a normal places starts 8pm they start at 9 30pm Wifi is excellent Pools are beautiful but should have limits of swimming after hours like all resorts also should be cleaned during those hours. Bars are excellent all around no long lines. Rooms are standard with balcony but thin walls but it's okay. Paco the monkey is wondering around very cute. Check in takes time. Great entertainment for kids, very family friendly environment but a lot of butts shown (lol carribean style) asked for connectimg rooms but got side to side. Overall great resort for Barcelo. A little smaller lobby then usual. Great Did not for the first time use the spa because it didn't look high end as others do.. Cool gym Cool kids area Nice rock climbing Very nice fire show. Swimming pool is 4ft unlike most resorts which are about 3ft. Which makes a difference if you have kids. Wanted to give 3 stars because of food poisoning but had a great time very friendly place. Beautiful beach walk to the left like 20 minutes you will see amazing big fishes close to shore. Excellent service in this resort. 2 giant pools Price is great.

The property itself is beautiful, and the location is excellent. Since it’s all-inclusive, food and drinks are included in the stay, which makes things easy and convenient. The hotel has two main pools plus a separate kids’ area with a pool, waterslide, splash zone, and even a rock climbing wall. I didn’t use the kids’ area since I was traveling without children, but I liked that it was set toward the back and separate from the main spaces. One of the pools features a swim-up bar, a volleyball net, and a stage for activities, and it’s conveniently located next to the snack buffet. The resort is quite large, with additional amenities like a small casino, a theater for musicals, and even a nightclub. I didn’t get to explore everything, but I still had a great time. There’s also an on-site shop for essentials and souvenirs, plus a candy shop for sweets. The main buffet is generous, serving breakfast, lunch, and dinner, and there’s also a snack buffet from 12–6 pm that has plenty of cakes and desserts. One downside was the specialty restaurants. You need to book them in advance through guest services, which has limited hours, and reservations were filled days ahead. Even when we tried to line up at opening, the staff member arrived hours late, making it impossible to book. Staff overall were very friendly—the front desk team was sweet and helpful, and each guest is assigned a butler, which was a great touch. Our butler was wonderful. The bar offers a variety of drinks—soda, alcohol, and coffee are all included—but many bartenders seemed a bit burnt out, which sometimes made the experience less pleasant. The rooms themselves are pretty basic, though it looked like some first-floor suites were being renovated, so updates may be on the way. The biggest disappointment was housekeeping. One day we asked for a few minutes to get our shoes before leaving so they could clean, but the maid never returned. Despite repeated calls for fresh towels and assistance, it took three calls over several hours before we finally received them. That was frustrating, especially since we had tracked in some sand and needed the room cleaned. Overall, despite a few service hiccups, I genuinely enjoyed my stay. The resort has a lot to offer, the location is stunning, and the all-inclusive setup makes it easy to relax.

Extremely Disappointing Experience The check-in process took an hour and a half despite there being three receptionists available. The room itself was very small, had a persistent sewer/rotten egg odor, and was in need of renovation. Most of the furniture was damaged, and the closet doors were barely functional. The bathroom was in unacceptable condition: mold was present on the tiles and in the shower, the shower glass was heavily stained, and the toilet seat was cracked. No towels of any kind were provided—no hand towels, bath towels, or bath mats. When we asked the cleaning staff upon arrival, we were repeatedly dismissed and told to ask someone else because it was “not their section.” After going to reception, we were given only three stained towels for a family of four. It took multiple calls to reception and nearly three hours before we finally received clean towels. The beach towels provided by the hotel were equally disappointing, as most were stained and discolored. Service throughout the stay was extremely poor. Staff were unapproachable, often cold and unfriendly, with little effort made to communicate or even acknowledge guests. Food options were limited and of poor quality. On multiple occasions, pork and chicken were served undercooked. I experienced food poisoning on the last day of my stay. This experience is absolutely unacceptable for a so-called “four-star hotel.” I strongly advise against staying at this property.

We recently visited the Occidental Caribe resort in Punta Cana, Dominican Republic, and unfortunately, our experience was extremely disappointing. - Service The service at the resort was abysmal. The staff was unfriendly, failing to acknowledge or greet us throughout our stay. Their lack of hospitality was noticeable and unpleasant. - Room Condition Our room was dirty, and the bathroom had a leak. We had to switch rooms due to these issues. Shockingly, we found a roach in one of the rooms. Given the price of the stay, this was unacceptable. AC was not working properly and we noticed the ac filtering system was full of accumulated dust, this is very concerning because this can cause poor air quality and it’s also a fire hazard - Other Issues There were long lines at the buffet for meals. We had to ask multiple times (more than three) for a crib for our baby despite requesting it weeks in advance via email, without receiving a confirmation. - Overall Experience Considering the price of the stay, the overall experience was very poor. The staff clearly needs proper training to improve guest interactions and service quality. We will not be returning to this resort due to these issues. We are being generous given this hotel a one star… 1/5 stars

Our 7th Majestic Stay — Once Again, an Extraordinary Experience! For this trip, we stayed at the Majestic Mirage Punta Cana, in the Mirage Club (adults-only section), and we were absolutely delighted with our choice. The management team stood out for their professionalism and attentiveness — they were always available, responsive, and proactive in ensuring our comfort. The resort itself is stunning, featuring lush landscaping and five beautiful pools (four adults-only and one family pool). The food was outstanding, especially in the à la carte restaurants. I strongly recommend choosing the Mirage Club upgrade, which comes with many wonderful perks such as à la carte breakfast and lunch in exclusive venues and the personalized service of a dedicated butler. We had the pleasure of being looked after by Francesca, who was simply amazing — she took care of us as if we were family, always checking in to make sure everything was perfect. We also want to give special recognition to the lobby bar team — Juan, Joel, and Cesar truly made our week unforgettable with their humor, energy, and top-tier service. There was also a fantastic mixologist (whose name, unfortunately, escapes me) who crafted some of the best cocktails we’ve ever tasted! And of course, Charly, the bartender at the Mirage Club pool bar, was equally wonderful — attentive, friendly, and fun. In short, this was a remarkable week filled with beautiful moments, thoughtful touches, delicious food, and passionate employees. The Majestic Mirage Punta Cana fully lived up to the Majestic reputation, and we can’t wait to return for our next vacation!

We had an amazing stay at this all-inclusive resort! The staff were warm, friendly, and always ready to help. The food options were excellent—with plenty of variety and consistently high quality. Our room was clean, comfortable, and well-maintained throughout our visit. We also loved the pools, entertainment, and beautiful surroundings that made it easy to relax and enjoy every moment. Overall, a fantastic experience and we can’t wait to come back!

Excellent place to stay in Punta Cana Everyone from the event/activity staff, to the servers/cooks and bartender, to the room staff were always there to help. Customer service is of the utmost importance to them. We were upgraded to the mirage from the elegance which was a fantastic surprise. The room was spacious and fully stocked. We had Francisca as our personal concierge who was very attentive and always ask how she could be of service. Rafi(tiki bar), Cesar, Katherine, Baby Face, David, noemie were amazing hosts and bartenders.

This was my second time staying at Majestic Mirage Punta Cana, and I can confidently say it’s the best resort in the area. I came with my family, and we had an amazing experience from start to finish. The resort is beautiful, spotless, and incredibly well-maintained. The rooms are spacious and luxurious, and the food is absolutely delicious with plenty of great options for everyone. What really makes this place special is the staff. Amil Maleck and Assistant Manager Elena Alvarez were outstanding—so welcoming, professional, and accommodating in every way. In the restaurants, we received exceptional service from Raul, and especially from Luis, who went above and beyond to make every meal perfect. Our butler Jeffrey was also amazing—super kind, respectful, and always checking in to make sure we had everything we needed. Every member of the team here treats you like family, and that’s what keeps us coming back. Thank you to everyone at Majestic Mirage for another unforgettable vacation. We’ll definitely be back!

My first time in the Dominican Republic and I can’t wait to be back! My partner and I came here to celebrate our anniversary and it was so amazing. The resort was clean, everyone was so kind and greeted us in EVERY passing, and the food was so good (with so many choices - we made it a point to try all the restaurants). I loooved the spa services - my partner and I did a couples beach-side massage and the couples spa package. My partner played golf 3 times; he absolutely loved the course. We also had a great time at the casino and Coco’s Disco! On that note, you have to try Mama Juana. It’s a unique drink from the DR that definitely does its job LOL. ALSO - something special I’ve never actually experienced before was having a butler! Our butler, Alvaro, was sooo kind, so attentive, and always made sure we had everything we needed/wanted, even if he had to do it himself. He also knew of our excursions outside the hotel and made sure we had everything we needed for them (towels, transport, etc.). When I had to cancel a spa treatment for feeling unwell (it was a hangover headache lol), he made certain I was okay (asking if I’ve taken medication for it, asking if I needed anything, asking how I was feeling after). Alvaro was absolutely amazing; if I could give him 10 stars, I would. We would definitely love to come back!

We had an absolutely amazing stay at Majestic Mirage. Everyone was so kind. Our Butler Mayquel made sure to keep us up to date on daily activities and see if there was anything we needed him to help with. The resort is so beautiful, the entertainment was great, the drinks even better. The food was good, our favorite was the habachi Japanese restaurant, as well as the sports bar for basic American style comfort foods like burgers and wings and amazing breakfast. We weren't big fans of the buffet, but we're also from Southern Louisiana so we're use to seasoned food back home 😂 So if you're from the US bring some Tony's chachere seasoning lol We are already planning another trip next year.

2nd stay at Majestic first was Elegance back in 2015. This stay at the Mirage. As always a great time. Love this resort no complaints except we had to leave. Always the friendliest people and always something to do. Beautiful beaches, great food, awesome people! *** Want to give a shout out to Osvaldo Cabrera *** and let the management know he went above and beyond to help us with a small issue. We were blessed to have this man as our concierge. Top notch 👌 Look forward to seeing him again!

The hotel (Esmeralda) is an amazing property within the Bahia Principe complex as it is newly renovated with luxurious rooms and modern finishes. The choice was clear for Esmeralda as it was closest to the beach (no need to take the many carts from property to property) and we were allowed access to pretty much the rest of the facilities (except for adults only areas of you have kids). The service is great but also an area of improvement as servers could be more attentive and proactive rather than wait for guests to request (but service is good nonetheless). The facilities are great for both families and adults and love that there are two pools to choose from. Also, the kids club and staff are attentive and great for looking after children. Lastly, the night entertainment is amazing and friendly. I would recommend you ask for Bubalu and Tatiana as their personalities enhance your stay and experience of the nightly shows - highly recommended due to their input.

We have to say this place is truly magical, but the real magic comes from the incredible staff. They made our stay feel like we were royalty—kind, helpful, and genuinely caring. A heartfelt thank you to Carlos, the manager at the sports bar, and his staff. They greeted us every day with a smile, and by the second day, they already knew our favorite drinks. The atmosphere, music, and overall vibe were fantastic. The poll bar was excellent as well. The staff there was cheerful, caring, and kind. Aldea was especially helpful; it was clear he genuinely enjoyed his work. The breakfast and dinner buffets were outstanding—impressive in both quality and variety, and the staff provided exceptional service. The lunch buffet was equally incredible, offering beautiful beach views that made it feel like you were right outside. The food was of high quality, and the service was top-notch. I also want to commend the room and maintenance staff—they were professional, kind, and always ready to assist. If you're looking for a place to relax and be treated with dignity and respect, with staff who truly care, this is the perfect destination. To the management, I extend my congratulations to your team—they truly deserve it. Your staff are the backbone of this place, keeping guests happy and eager to return. Thank you again for the wonderful experience. God bless you all.

We had an amazing stay at this hotel! The service was exceptional, and my daughter had a blast at the kids club, thanks to Karina and Camila who were super attentive and friendly! Our room was perfect, and the pool was stunning! But the highlight was the beach right across, perfect for unwinding. Highly recommend this hotel for a family vacation! 5/5 stars!

Overall, we had a good stay at Bahia Principe Luxury Esmeralda, but there are a few areas that need improvement. Pros: Great location with easy beach access Lots of fun daytime activities. Friendly and welcoming staff, go above and beyond to feel guests welcomed. Good lunch options with nice variety. Spacious rooms with excellent room service. Cons: Thali Indian restaurant food quality was disappointing, some dishes were raw and undercooked. Japanese hibachi food was average and lacked authentic flavor. Fried rice was dry and burnt without flavors Other than a couple days rest of the night entertainment was underwhelming. Mosquito infested near the theater, difficult to sit and enjoy the show. Smoking allowed near evening entertainment seating — uncomfortable for families and kids; needs a separate smoking area Final Thoughts: Beautiful beachfront resort with a lively daytime atmosphere and excellent staff. With better restaurant quality, improved nighttime entertainment, and stricter smoking policies, this could easily be a top-tier stay.

Thank you for a wonderful holiday. The rooms were clean, the food selection was rich, and the daytime animation programs were varied. Most of the staff were friendly — the absolute stars were the receptionist Jean, the lifeguard Anthony, and the bartender Alexis at the main pool. We will definitely come back!

I recommend the Bahia Principe Luxury Esmeralda Hotel. When I first arrived, I was warmly welcomed by Johan at the reception. He gave us all the information we needed, and he was always ready to help with a smile. There is also Jean at the reception that speaks French and is always smiling and happy to help. As for the bell boys, Wider is amazing. He speaks French as well, and he was very funny. I really look forward to seeing them again when I comeback to the hotel. The room was cleaned everyday by the maid. Our fridge was refilled with new water bottles everyday. I did not see any insects in my room. The bed, chairs and sofa were comfy. So to me, 5/5 for the rooms. The service is excellent, but even better when you tip. I really enjoyed tipping them. I do believe that great service should be rewarded, and if they know you tip, you will receive a more personalized service. I remember reading that 1$ (US) goes a long way, and it's true. The Esmeralda is literally a 3 min walk from the Beach, so the location is just perfect. There were no sargassum on the beach when I went there. There tends to be more sargassum in the early morning (6-7 am), but it gets cleaned everyday early as well. The food was really good. I am going to miss the morning and lunch buffet. If you go to the Limbo Restaurant, take the Angel Kiss welcome drink. Once again, thank you to Johan, Jean and Wider for the excellent service. We will be back again ! Tips to have a great vacation: - Book your reservations for restaurants the first day you arrive on the Bahia Principe App - Bring many 1$ and 5$ to tip (US dollars) - Only book excursions with the people in the hotel lobby - Be open-minded and get to know the employees

I and my two boys stayed at this hotel in October. All service was excellent, starting from reception staff to kids club staff. My two boys enjoyed the activities offered by the kids club which were so varied each day and the staff very friendly and good at engaging with the kids. The beach front had plenty of sunbeds and also the pool had plenty for everyone. we loved our stay at Bahia Esmeralda.

Upon checking in, we were told AFTER they had already put the band on our wrists, that there was no power at the resort. But after some talking with the manager, we got a room in a wing that had power. The power ended up coming back on later that evening. Thankfully the remainder of the trip was fine and we had power the rest of the stay. Alba at the upstairs Daiquiri bar was great! She was so fun to talk with and have a few laughs. Randy at the bar by the pools was also great! Friendly, made consistent good drinks and was the best bartender in that area. Juan Carlos who was a gardener was friendly and kind to us. And finally, Antonio, in the buffet area was great as well. Helpful, friendly, and took good care of his table. There were others who were not as attentive. We had a great time overall. The resort was very relaxed, almost too relaxed. Many of the staff were on their cell phones while working. We never encountered this at the Riu's in Vallarta or in Cabo. Food was great and the pool and beaches were great.

Title: Great Staff, But the Resort Misses the Mark Review: We had high hopes for this all-inclusive, but overall the experience was disappointing — though the staff truly stood out and made parts of our trip enjoyable. Pros: The service was the highlight. Javier at the beach took excellent care of us on Friday and Saturday—always attentive, friendly, and fun. Ruben consistently had our beach chairs ready each morning. At La Isabela, Raul and Ray were wonderful as well. Drinks were good, and the pool bar has a lively, upbeat vibe. The beach was beautiful, and the ocean was calm enough to swim in safely. Cons: Our original room had a strong musty smell. While the resort did move us, the second room had its own issues: a broken refrigerator and a missing liquor bottle. The elevator closest to our room on the third floor was unreliable—we were even stuck in it at one point—and the ice machine didn’t work. The soap dispenser in both our original room and new rooms had fallen off the wall. Both rooms shows various signs of disrepair. The towels had an odd smell and were often unusable due to the smell. The food was the biggest disappointment. Most options were subpar to mediocre unless you hit the buffet early. The specialty restaurant menus were extremely limited, and room service isn’t something I’d rely on. I ended up eating less than expected simply because the food wasn’t very good, and the options were limited. Because of the combination of poor food and the overall feel and condition of the rooms, the stay just didn’t feel clean, comfortable, or relaxing. We even looked into switching to Riu Macao, but no rooms were available. It is unclear if Macao would have been an upgrade but we wondered if because it was smaller if it would be better kept. Bottom line: While the staff we mentioned were fantastic and truly bright spots, the resort itself fell short. Unfortunately, we wouldn’t return here or recommend it to anyone seeking a fun, relaxing getaway with friends.

I loved the parties they did if you are going to have fun expect the best parties for adults ever. These parties are only for adults and they are for all Riu hotels. The entertainment at the hotel is fun but they need to do more activities throughout the day with the guest but they are super nice the entertainment people. The kitchen and waiters at restaurants are super nice and welcoming. They make you feel so special and the food was great. The only thing i did not like at all about this hotel was the cleaning aspect. The rooms smell humid, they have tiny cockroaches, they don’t clean them well because they were spots i left them unclean and they were the same after i had room service. Also bathrooms in the hotel areas are not clean enough. But overall the bar people were also amazing they did an awesome job getting everyone order as fast as they could and would make so many different things to try.

We were not aware of the extreme humid climate in Punta Cana which leads to their multiple mold infested rooms. we had to change rooms 3 times before we found a room with the least amount of mold. We got there Tuesday afternoon and my partner got extremely sick Wednesday night with problems breathing, light headed, congested, headaches. Thursday (my partners birthday) morning I woke up with extreme throat pain, congested and neck pain. We slept one more night because we thought we had just gotten cold but no, my partner started feeling woosey and noticed she always felt better when she wasn't in the room so we contacted management to change rooms. they allowed us to look at 3 other rooms. 1 room (4042) was worse than our room (4062), then we checked 4064(the room with the least amount of mold but the tv was broke and room 4066 which had more mold than 4064 but less than 4042 so we went with 4064. The tv was replaced by the assistant manager. we requested medical bills be paid. the manager agreed to pay medical bills and offered us to stay at another resort. the manager told us to just go to guest services the next day and the paperwork will be waiting there. Saturday morning we woke up almost 180 difference with our health. We went to guest services and they were ONLY willing to pay for ONE of our medical bills not both of us. i told them my partner is actually allergic to mold but they refused to pay for both. there was no compensation offered or anything. Once I decided to take my name of the medical bills and put my partners name on it, they came out with another form they wanted us to sign stating after we go to the doctor, they can not be held reliable for any further damages and that we can't come after them for anything else. We refused to sign the second document and it was stated if we didnt sign than the resort was not going to send us to the doctor or cover the medical bills. Once we returned to the U.S. we both went and got checked out: she has mold infection and a sinus infection and I got strep throat, upper respiratory infection and travelers diarrhea which came from eating the food. So I highly recommend NOT staying at this property. I would definitely visit another part of the DR but not punta cana and not at a Rui resort in Punta Cana. The reviews, the stories and the comments you hear at the airport, online, tiktok are true: do not put ANY of their water in your mouth, be cautious with the meats you eat, and be cautious with the dranks you order to make sure they are using bottle water and not fountain water. Like the water pitchers in the gym and spas. I just wish we had did a little more research on the resort before going but now I'm laid up in the bed with extreme stomach pain, diarrhea, vomiting and can't eat any solid foods. We've never had any issues staying at other Rui resorts but the ones in Punta Cana are off the list for good now.

The rooms are dated. I had 2 cracked sinks and a broken toilet in my room that was leaking. Requested for maintenance to come and they came right away. A soap dispenser that kept dropping off the wall. I felt they needed to ensure someone inspected the room to make sure the room was a go for the next guest. Minibar was mini, only drinks were available and the stock was of limited supply. The specialty restaurants have limited food on the menu. Went to the Steakhouse for dinner but by the time i arrived at 8:40pm it had already closed. It was only open from 6pm to 8:30pm. The main buffet area served delicious food. However, the service staff in the dining area picked and choosed whom they wanted to offer good service to. For the nightclub, I would have preferred that the lounge/disco was on the premises. To have to walk down dark pathways after 11pm in an unfamiliar area does not sit well with me. Although if you were going to the casino which was also located in walking distance, they provided a ride. Overall its not a bad resort, it just needs some attention to detail.

This a Great venue, i had a overall great experience, awesome vibes, great food, great drinks, spectacular rooms, great service from all staff roaming the open areas. But I dislike how the FRONT DESK staff was very nasty and acted very entitled for policies that are grossly mismanaged. They explain very little upfront, close your room and charge you for extra time withought up to the minute notification or a simple reminder leading up to the time on the contract you are supposed to hand in your stuff if you run past that time. If you are a business and a client hasn't owed up to bringing the keys, luggage by a certain time you are supposed to notify them make a PHONE CALL/EMAIL/TEXT reminder to return luggage and keys to the front desk on time. Most of all you don't know if the client is sick, lost or is just enjoying themselves too much that they forget the time limit. if you are going to CHARGE extra money, treat a client like a criminal, even going to the point of calling SECURITY like they did to us in front of small children via the head person in charge of that area during the day on (10/05/25) you ouught to be ashamed of yourselfs. I blame the workers in charge of the front desk, policies of this resort for my displeasure. I would suggest for this policy to be explained properly on the first day to all the main guests and be reinforced with atleast an text, email, phone call leading up to or at the clients time limit. Like i said again i am a people, worker friendly person. I really hate to do this but my case was mismanaged and not doing this would be a disservice for myself and future guests. I was finnessed out of $84 extra dollars for something that is a failure of the resort. If a guest doesn't show up you are supposed to notify them or do a safety check to see where they are and not scheme to get more money out of them. All my stuff was already packed all we needed was a simple reminder or phone call.

High hopes that fell flat due to once beautiful facilities that have been left to disarray and disrepair. Driving up to the Riu resorts you're met with grandeur and breathtaking stark white palace walls and an impressive marble laid lobby that leaves you giddy with excitement. The hallways match the stark white pristine palace feel and dark black wooden doors create a modern and elegant design that leave you eager to get in your room and unwind... Unfortunately that's where the grandeur stops... We stayed in a 2 bedroom junior suite. My parents in one room and my husband and our 2 toddlers in another. Our dresser drawers had several drawer knobs missing which were super dangerous for our littles so we ultimately had to pull the screws out. The knobs that were there fell off when you tried to pull them leaving behind the dangerous exposed screws so ultimately we were unable to use 3 of our 6 drawers... We only had 2 outlets and only one worked but was by the door and not bedside which was inconvenient. Our hairdryer did not work. We only had about a days worth of body soap in our shower and despite calling housekeeping and requesting it on the Riu app multiple times we were never refilled so had to use hand soap for shampoo and body wash for 4 out of our 5 day stay... This is even with leaving good tips daily for housekeeping... The caddy that holds the hand soap and body lotion was broken and lived just off the wall on the sink broken... My parents fan was broken so they didn't have a fan for their entire stay. We saw at least 3 to 4 roaches crawling around and 1 even crawled into my sneaker... So gross. The entertainment was minimal and unfortunately pretty awful. The performers were so bored and not into it that they were literally having side conversations mid dance during performances while dancing completely off beat. The exercise classes never had many people so were usually cancelled. The kids program staff seemed very annoyed by the children and Everytime I passed by they were on their phones and the kids just watching TV. We did not leave our children there. The beach chairs had a lot of broken ones... The restaurant staff at the beach side lunch restaurant were great and very helpful. The restaurant staff at La Isabela restaurant were the best. They were welcoming and accommodating and so aware of every need. Antonio was incredible and made our entire stay so amazing. He was so professional and personable. Find him if you go and choose to sit and his tables for the entire stay. The restaurant staff at the Italian restaurant was some of the worst wait staff I've ever encountered. They were so rude and off-putting. They looked so annoyed when we walked in even though there were only 2 other families there when we walked in. They sat us down abruptly and left without explaining about a QR menu and about how there was a bar you could eat from in addition to ordering food. When we finally asked how it worked that pointed wordlessly to the QR code... We asked what meals they liked the best or what was recommended and they again pointed to the QR code.... I was speaking in Spanish as I'm a fluent speaker so this was not due to a language barrier. After 30 minutes of waiting we had to raise our hand to order...they finally came over. They asked "and for dessert?" We asked "what are the dessert options?" And instead of answering and recommending some or telling us more about them- they said "it's on the code...* We said no dessert thank you... It was awful. We ended up leaving and just going to the buffet for dinner. Overall, the facility was perhaps once grand, but it has fallen into disrepair and it does not seem to be getting fixed anytime soon. Some staff was great, but the majority were not... I'd look elsewhere for your stay... Or stay here but know what you're in for and find Antonio because he's great!!!

We wanted a nice all inclusive getaway. Our travel agent suggested Royalton Splash Diamond Club. The property was nice. But appears to be low scale side compared to Punta Cana which is about a 5 min walk. Luckily the Diamond Club gave us access to that location as well. The package comes with a personal butler. We saw our butler on the first and last day. We communicated through What’s App. He did schedule my dinner and massage but other requests and issues went unaddressed. Our fridge was not restocked daily. I consider my self an avid traveler who’s not hard to please. However, I do expect to receive everything that I paid for. Was disappointed because our package was supposed to include beach bags as gifts. We didn’t receive the bags and even after emailing them requesting that they mail them to us we’ve gotten no response. The amenities were good as well as the food. Did expect the Diamond Club room service menu to be more expansive but it wasn’t anything great. The regular room service had better options but definitely less availability. So, I would consider doing Royalton again but a different location.

This is not a 5 star resort nor is it up to the usual Marriott standard. The food is mediocre at best, overcooked steaks, bland desserts and pasta and dry chicken and pizzas. Fruits were good some days and not others. We upgraded to diamond club and our butler gerlyn was very attentive, getting us reservations everyday and checking in often and having the separate seatings at the beach was nice but not a must. It would be difficult to get reservations wo diamond club. The buffet was repetitive but the specialty restaurants weren't that great. Zen was really hot and the food wasnt Japanese but some version of Japanese. Hunters steaks were overcooked and mashed potato was disgusting. The grazie was OK, pasta was edible, pizzas took over 2h. The Rio Brazilian was the best with their delicious beef soup and some of their beef was much more tender, chicken was also delicious so get that reservation if you can, we went twice. The resort did have lots of pools which was nice. The entertainment team was good, especially the dancers. The resort has no disco so no music past 11pm. My butler gerlyn made the whole experience much more enjoyable so shout out to him in particular. Dont waste your time with the hydrotherapy, its just a big indoor pool. If you want high end, check out Hyatt ziva cap cana, if you pick this place, manage your expectations.

"Highlights" of our stay... -My son fell and hit his head after it had rained as everything is slippery. There are no ice machines so I called the front desk to request an ice pack. It took 40 minutes, 3 phones calls, the 3rd call I was hung up on, and me going to the lobby (having to leave my son) to get ice. -We upgraded to the Diamond Club and did not receive many of the promised amenities until I complained. I was offered a partial refund of the upgrade cost but have yet to receive that refund. We were there in July, it is now October. I have been in communication with the hotel and it has been frustrating and useless. -My oldest son had food poisoning on our last day. Stomach issues began right before leaving the hotel and got worse throughout the day. He had to have a wheelchair in the airport as he was in so much pain. The hotel said there was nothing they could do/offer as we didn't seek medical care from them even though it began as we were leaving the hotel. -Room was dirty upon arrival, there were open, half empty bottles of drinks in the fridge and gum on the floor -Room smelled of mildew/mold, we were brought a dehumidifier which was dirty and we had to empty every few hours -My 13 year old son was served alcohol (he didn't ask for it) even though kids have a different bracelet -Butler with Diamond Club upgrade was not very communicative until I had to involve the hotel manager after the ice incident. -We did receive a room upgrade as a consolation, however they required us to exit our original room before the upgrade was available. We were without a room for about 6 hours. -The shuttle service was very inconsistent. There were times we waited over 20 minutes to get a shuttle.

Unfortunately 1 star is the minimum star I can give. I saw several cockroaches and I even took a video. They “cleaned” the room everyday but I still found the room to be dirty. They showed up everyday but I think they only made the beds. They never cleaned the floor once or that stupid bath in the middle of the room. Is was so dirty it was off putting. The water in the shower only trickled out, not even enough yo drown in lol. Dinner service was trash. The drinks are not where the food is so you have to ask for a drink. One day we asked for a Coca Cola. 3 days later and we’re still waiting. Room service turn up as and when. When we arrived at the hotel we were taken to our room. However, we were not given no map, restaurant opening times or anything. I’m so sick of this hotel and can’t wait to come home. The staff are not friendly and I don’t feel welcomed or like a valued guest. Oh yeah, the fire alarm went off this morning. I could smell smoke but couldn’t see where the fire was coming from. The fire exit signs in the room buildings and only in Spanish. My sister had already left the room so was worried she might not be able to understand the signs. There was no members of staff with a fire register or anything, nobody actively trying to get people out of their rooms we were just left to our devices. And when the fire alarm finally stopped, nobody told us that it was safe to reenter the building so I was just left standing there. This hotel is a joke and I would not recommend it b

Enjoyed a 7 day visit at the Royalton Splash Punta Cana. Overall, had a very positive experience from the moment our group arrived to when we left. Throughout the different bar areas, restaurants, buffets, shops, and everyone working within the resort, everyone was very friendly and accommodating. Our group felt welcomed to be there and any questions we had throughout our stay were addressed in a timely and respectful manner. There were a few instances where we needed additional support from the reception desk in which they did their best to accommodate and support us the best they could. Bar areas tended to be get busier as it got later into the night but the servers were attentive to everyone who approached and served in a timely manner. We visited the different restaurants and buffets on both resorts. Reservations were fairly easy to make. Food quality was OK. Make sure you are picking menu items you are familiar with when visiting. There were a variety of different options in both buffet areas, Selections and Marche during breakfast, lunch and dinner hours. On the beach areas during the day, there are snack bars open serving hamburgers, hotdogs, and fries. Our group spent a majority of our time on the beach by the main resort. Getting a comfortable place to sit with shade was never an issue. Be mindful of any personal belongings you bring to the beach and make sure they are kept safe. We didn't have any concerns with having items taken. A general precaution no matter where you are travelling. The beach is public access so you will come across different vendors selling accessories, toys, sunglasses, coconuts and fruits and excursion packages. They are respectful when told you're not interested but keep this in mind as they frequent the beach areas all day. Getting around the resorts was fairly straightforward. There is a trolley system that constantly drives through the main roads of the resort taking you to where you need to go. Seats about 30 people for one of the larger vehicles. At peak times they tend to get busier so you may have to wait a bit longer pending on where you need to go. Walking throughout the resort is also a pleasant experience as they have wildlife trails with birds and animals unique to the area which was cool to see. Nightlife at the resort was always a pleasant time. There are multiple outdoor seating areas in the resorts, a sports bar that is open until late, XS nightclub open until 2am, and an on resort casino. The theatres have nightly shows depending on the theme of the resort on that day. Keep in mind that the sports bar and the nightclub tend to get very, very warm, especially if they are busier. The Casino area was definitely one of the better air conditioned spots on the resort. The resort also includes a gym area that has everything you need from barbells and squat racks, dumbbells up to 100lbs, various machines and equipment, treadmills, kettlebells, bands etc. Everything you need to get a good workout in that I was more than happy to see. Resort shops were also present in the main area. Note that prices tend to be higher for some of these items but that will usually be the case for all inclusives, no matter where you're visiting. Overall, very pleasant stay and would recommend this resort to anyone visiting Punta Cana, especially if you have a group with younger children. A lot of options for kids from activity areas, the waterpark, games where they can enjoy their time and be safe. Thank you again, Royalton Splash!

Before arrival, the hotel concierge emailed us to introduce herself and offer assistance, but after we replied requesting our two rooms be connecting or near each other, we never received a response. Called the hotel, we were told the rooms were in different buildings, which caused unnecessary stress. Fortunately, upon arrival, we found the rooms were actually in adjacent buildings, a small relief that could’ve easily been communicated in advance. Check-in was lengthy and somewhat chaotic. The bell staff repeatedly asked if we were ready for our room even though it was clear the process was still ongoing, which made the wait more frustrating than helpful. The room layout was spacious and well-designed. We appreciated thoughtful touches like the stocked mini-fridge with water, juice, and sodas, the provided robes and sandals, and the separate water closet that allowed multiple people to get ready at once. However, the bunk beds were not very comfortable, and there were limited outlets throughout the room which is not ideal for families traveling with multiple devices. The property shows clear signs of wear and deferred maintenance, cracked and missing tiles, and on our last day, heavy rain caused leaks and flooding everywhere. Public restrooms were not consistently clean, and overall, the resort could use more attention to upkeep. Dining was disappointing. Overall, the food was bland and lacked flavor, and the drinks, even non-alcoholic, were underwhelming. We tried the Mexican restaurant on-site, and the menu was confusing, the names of the dishes didn’t match their descriptions (for example, “French fries” were described as “puréed potatoes”). When we asked the staff for clarification, they seemed impatient and annoyed by our questions, which made the experience uncomfortable. Additionally, it was often unclear which restaurants or bars were open and what was accessible without Diamond status, making meal planning unnecessarily complicated. A major disappointment was discovering the waterpark was under renovation, especially since that was the main reason we booked the resort with our kids. This should have been disclosed at the time of booking or as the check in date neared. Entertainment was minimal, one short evening show, which was okay, but there was little else to keep guests engaged afterward. The resort trolley system could be improved. During busy times, like meal hours, wait times were long; it would help if more trolleys ran during peak periods. Checkout was also confusing and disorganized, with no clear instructions, which led to delays and frustration. Service was inconsistent. Some team members were kind and helpful, while others were indifferent or even dismissive. This uneven hospitality made the experience feel unpredictable and less welcoming.

⭐️⭐️⭐️⭐️⭐️ Our stay was absolutely amazing! The front lobby bar staff—Alexis and Roberto—were outstanding, providing excellent service and a great atmosphere every time we visited. A special shoutout to our Butler, Santos, who went above and beyond to make sure everything was perfect throughout our stay. Truly exceptional service from start to finish. Highly recommend this resort for anyone looking for a top-tier experience!