The 26 best pool spots in Orlando

This Hyatt offered a pleasant stay overall. The resort facilities were excellent, well-maintained grounds, comfortable rooms, and everything you’d expect from a quality property. Location-wise, it’s perfectly positioned for exploring Orlando without being in the middle of the theme park chaos, which I appreciated. Staff were generally friendly and helpful throughout our visit. However, breakfast service was notably disappointing. Most of the breakfast personnel seemed disengaged and indifferent to guests’ needs. The exception was a gentleman from Morocco who was brilliant, attentive, warm, and made the morning experience much better. Housekeeping was another weak point. Despite multiple days at the resort, they never replenished our coffee supplies or face cloths, which became frustrating given the room rate. It’s basic service that should be standard. The resort itself delivers on amenities and atmosphere, but these service inconsistencies prevent it from being exceptional. With better attention to these details, it would easily be a top-tier experience.

An Oasis of Quiet Luxury in Orlando I was simply amazed by the quiet, subtle luxury of the Hyatt Regency Grand Cypress. The property is absolutely beautiful — from the stunning grounds to the impressive design of the golf courses. It feels peaceful and private, like a hidden retreat right in the heart of Orlando. The rooms are comfortable and well kept, especially considering the hotel’s 1984 construction, and there are plenty of great restaurant options right on-site. You can even spend some time with Merlot, the friendly resident parrot, who’s always a delight to see! A huge thank-you to our bellman, Ernest, who truly went above and beyond during our stay. He kindly drove us from the property to the main gates so we could explore nearby restaurants and shops. His professionalism and kindness really stood out. Overall, this was a fantastic week-long stay. The Hyatt Regency Grand Cypress is a gem — beautiful, peaceful, and unforgettable.

Stay for the amenities, not the rooms. The Hyatt Grand Cypress makes a strong first impression — the entrance is stunning, the property feels grand, and the amenities are impressive. However, once we settled into our room, it was clear the resort could use a little extra care (think: power washing awnings and sidewalks, tidying the lake beach, no water in the stream running through the grounds ).I’m thinking it’s probably because it’s such a large property that being able to keep everything up to par is a struggle for owners. As for the rooms: Every room is the same until you upgrade to a suite. Some of the issues in our first room…bed and pillows were uncomfortable, walls were scuffed, balcony glass was dirty, and our tub drain was broken. Thankfully, because we are Explorist members with Hyatt, we received an upgraded suite and it made such a difference — much better bed and a thoughtful birthday surprise for our son with balloons, snacks, and s’mores kits. That was a beautiful touch and turned our experience around. The pool area is the highlight — waterfalls, hot tubs, paddle boats, bikes, canoes, and a great pool restaurant with fair prices.The vibe is relaxing and family-friendly. The pool area is the reason we would come back. This Hyatt shines in amenities but could elevate the experience with better room upkeep and more consistent service for loyal guests.

Very pleased with our stay. Customer service around the entire resort was awesome. Debby in room service to bell cart staff. Felt very appreciated when it feels at times it is hard to find these days. Tipped in cash to support their ongoing services and well worth it. Food poolside was good and felt like you were on a tropical island. Yes a few things in our room and hotel were run down or broken but staff would offer to address them as soon as they could and were very prompt. I hope we are lucky enough to stay here again in the future.

Stayed here while attending a large conference onsite—excellent experience all around. The property is massive yet easy to navigate, with beautiful grounds and plenty of space to unwind between sessions. Staff were friendly, attentive, and genuinely helpful throughout the stay. Rooms were clean, comfortable, and quiet despite the busy venue. Great blend of resort feel and business convenience—would definitely stay again for future events.

Amazing location and excellent service! Big shoutout to George in Valet super friendly and full of great tips and has the full Orlando itinerary. Self-parking is pricey at nearly $40 a night, but the hotel more than makes up for it with a huge variety of pools and activities, including pedal boating, kayaking, cycling, and golf. I didn’t dine in the hotel, so I can’t comment on the food, but it’s conveniently close to lots of restaurants and gift shops so eating out was easy. A big bonus is the free shuttle service to both Universal Orlando and the Disney parks! The room was clean and lovely, though the toilets looked a little dated. Housekeeping and all staff were fantastic. Overall, a very enjoyable stay!

The only negative about the “hotel” is the location of the elevator bc we keep getting placed at the end of the hall way. 😜 The amenities are wonderful. The restaurant is a bit slow, but the food is worth the wait. Unfortunately, this time around…happy hour was a disappointment bc the bartender appeared bothered when we needed refills on our cocktails and wine and we keep having to request help. The wait staff at our cabana was Amazing!!!!! Overall, a wonderful place to stay and I highly recommend it.

The room was clean, the staff was overall friendly. I recommend the food options as they're high quality for a great value. Also, the deliver-to-room from any purchases at the Universal Parks is a really handy option. Hot tub was perfect temperature and clean, not overcrowded. The bed was comfortable, and the V-05 shower products along with the Zest soap was a blast from the past - fitting with the hotel theme. The only minor complaint, there are a few fit and finish items with the room, and you really need to pay attention to the elevators because their chime is quiet, but what do you expect for one of the more budget friendly resorts. Would definitely come back here, probably with whole family sometime.

Great fun location with free shuttle bus to city walk (Hollywood Studios is a 15 minute Uber ride away. Went for Star Wars Rise of the Resistance, The Cantina), colorful retro look, multiple pools, bowling and arcade room, a cool Malt Shoppe (PB&J shake was delicious, but the adult peanut butter whiskey shake was next level) and Starbucks with super friendly staff. There's also a shop for souvenirs and a nice lobby lounge and diner with good breakfast and lunch options. Get there by 11am the latest for some really good Belgian Waffles, eggs and bacon. No feedback on dinner, as we ate at the restaurants on City Walk, but it looked busy. My issues are really with the service. We arrived really early. There were 40 other guests already there. Check in is not until 4:00 pm (Check out is at 10:00 am) so I understand the room not being available early. We pre-checked in with a cold and unfriendly front desk agent, who provided no information other than check-in time. She did not tell us where to store luggage or mention any of the amenities we can make use of while we waited. This was our first time there. A little hospitality is all we ask for. We stored our bags and went on with our day exploring the place. We checked again around 2:00 pm and were told the room would be ready between 2:00 pm and 4:00 pm and that someone would call or text us. 4:00 pm comes around and we're now back on a line with another 50 plus people. It was way after 4:00 pm, our room was not ready and no one had called or texted to inform us. I expressed this to a different front desk agent who made us feel welcomed, apologized and upgraded us to a family suite. The room was really nice and clean. The Bayside Diner has good food options, but the bad attitude of some of the cashiers needs to be addressed, specifically in the mornings. The tables need to be cleaned more often. 3 out of the 4 times we ate there, the tables we chose were dirty, with staff walking around. Other than that, the place is wonderful. We were there for 5 nights, and would definitely return.

We just got back From Cabana Bay and our Family had a Great time all around! I couldn't write a review without mentioning Kate from Check In! She was the BEST! When it comes to customers service she was Excellent 👌 Thank you Kate for giving us all the information we needed to have a great stay and she even checked up on us later on during the trip to make sure we were having a great time. We were either going to stay at Helios or Cabana Bay and we're so Happy we stayed at Cabana Bay. They had enough amenities to keep us busy and constantly having fun while not in the Parks. Definitely a Great Resort style Hotel! We lined up for the Epic Universe Shuttle at 7:15am and people were already on line for the shuttle by the time we got there. So make sure you go out early enough to jump on that first shuttle. Food was super expensive so have a budget for that or order UberEats/ InstaCart if you need something a little different. Follow the Facebook Groups for Cabana Bay, a lot of guests end up leaving things in the Laundry Room before they leave and you may be able to grab and make use of it. We left very Happy with this Epic Getaway!

Military earnings after 25 years enjoyed the benefits. Cabana Bay had everything covered for all the age groups. Spacious rooms. Complimentary shuttles to theme parks. Also, close enough to walk if need be. Pools had plenty of seating as guests were coming and going. Staff at least during our stay were quite helpful without pointing but taking you or bringing what was needed in a short time. If you have a large family consider the family suites with connecting doors.

I really liked the astromphere it was relaxing and quiet. No one bothered us. There is a dining area where you can sit to eat the food from the resort cafeteria area with many different options to choose from. If you choose not to sit there you can go to your room with a takeout container. The rooms do not have a microwave but a mini refrigerator is in the room. I would suggest that you have a lanyard to hold your room key because you are going to need it to enter any pool facilities and the gates to enter your room building. I really appreciate the fact that a bus is always running to take you to the Universal parks or City Walk. It is so stressful to be driving to and from the park after a long day of walking and I really enjoyed the bus ride back to the resort. So staying at the Cabana Bay Resort is worth it you get access to the stores inside like Starbucks, Universal store and any amenities you need is there ontopof staying there you get to accessthe parks early and Cabana Bay waterpark is a walk away. There is a bowling alley upstairs and a mini arcade for friends or families to enjoy. My favorite part of my stay was the lazy river and getting refills for speciality drinks from the resort bar when you purchase a drink you get a refillable cup with the drinks you choose to enjoy and you can purchase a cup just for soda, powerade, other Coke products and water. I should also mention there is a microwave, toaster and coffee dispenser with cream and sugar in the dining area of the resort of the Cabana Bay resort and parking is not free and it's 26 dollars a day and you need to use your room key to come and go from the property if you're driving a car.

First time staying here at universal cabana bay beach resort and it definitely is a nice visit! This hotel is huge but my room is clean, quiet, and just the right temp! I was very surprised with how many eating options and variety the bayliner diner has, the bowling alley, Starbucks, a bar, a malt shoppe! It literally had everything you can think of plus way more. I would definitely stay here again honestly. Great deal for great price.

We had a good time at the resort! The rooms very tiny and cozy for the family! Be ready for long walks to your rooms! There is a big cafeteria inside and the food was good but quite expensive! The pools are well maintained and the service was excellent! One thing I would recommend to the management is to improve the wait time for check in! It is a looooooooong wait to check in !! Breakfast, lunch and dinner options are available in the cafeteria. They also have an icecream shop and they have different options for flavors. They offer milkshakes as well. If you are fond of icecreams then definitely it is for you and for your kids. There is a nice indoor and outdoor bar available. You can enjoy your drink outdoors or indoors depending on your mood. They also have shuttle service to and from the airport and also to the universal park and for free. Overall you can have a comfortable stay at this resort.

We had a great stay and the staff was wonderful. I would give five stars, but sadly, I noticed some sweet cats around the property that seem to need care (and food!). They were a highlight, and we found their presence charming. I hope the hotel can show some compassion to these babies who clearly call this place home. Otherwise, excellent service, and we'd definitely return!

Our family absolutely loves the Marriott World Center! We are regular visitors and each visit are more and more impressed with the staff and cleanliness of the resort. It is evident that the World Center wants you and your family to have a relaxing and enjoyable experience in their attentive and caring service. We normally come for the water park, but recently attended a conference here at the resort. The conference made me appreciate the World Center even more! What a clean, modern, exceptional location for not only business ventures, but recreational outings for your whole family!

We recently stayed at the Orlando World Center Marriott to celebrate two birthdays in our family, and it was an unforgettable experience! From the moment we arrived, Rachel and her team went above and beyond to make our trip extra special. A huge shout-out to Ms. Adeline and her housekeeping team! They were absolutely fabulous and made us feel so well cared for throughout our stay. The resort itself is beautiful, the rooms are spotless, and we especially loved the breakfast buffet. Such a delicious and relaxing way to start each day. Thank you to everyone who made our celebration so memorable. We can’t wait to come back.

First time staying, the service was great. The staff was very friendly and helpful in every way. I had trouble understanding my bill, so the staff and the front desk explained it me very clearly and thoroughly. In the end I was very satisfied with their explanation. When I return to Orlando I plan on staying there again. Thank you for a wonderful experience.

The Hotel can’t manage the amount of guest they have for these conferences that use their facilities. I had to go to the front desk 6 times in a 5 night stay to have my keys reactivated. Asked to changed room and they say no it’s ok it will work don’t worry, last day of my stay i’m dead tired go up to my room and of course keys don’t work. I’m frustrated as heck and sick of it, the one lady who actually cares Spanish lady don’t remember name final says hey maybe we should go check the door lock after me voicing my frustration yet again. Also I asked that my Ev hummer be charged when i arrived on Sunday first day of my trip, when I checked in with valet they said ok I give the guy a nice Tip. Look at my Gmc app on Thursday the day before I leave, car still not charged, call downstairs they say no problem we will charge it. Next day I have to check out and Hummer still not charged, they give me 1 pm check out so they can charge it, check my app again and it’s still not charged. Now they give me 4 pm check out and promise it will be charge and of course 3 pm comes it’s still not charged. So I go to valet and the guy confesses to me that they’re a 3rd party vendor and the hotel staff use the chargers for their own personal ev cars and leave no charging ports for the paying valet guest ( expensive as crap of course ) the valet team was so nice but the hotel could care less. I couldn’t even drive home had to go find a public port in orlando when I was so ready to be home. If i would have known they were going to completely blow me off I would have took the truck somewhere to charge during the week. I spent thousands with rooms for me and my staff and I am an elite bonvoy member. I stay at Marriott hotels across the world and never have had such an incompetent stay at a hotel. As I said before they have conferences in the hotel non stop and they can’t manager the amount of guest they have. For the amount they charge I’d recommend you choose somewhere else and if you have Ev definitely don’t rely on the to make sure you are charged before driving home!

I stayed 3 nights for a convention the weekend of 9.4.25. My room was very clean and spacious. I had a view of the rooftops so that wasn't exciting. Louise at the FD was very professional and pleasant every time I interacted with her. Rajko, the parking garage shuttle bus driver, was super helpful and went beyond his call of duty. I didn't get to experience the amenities due to a foot injury. I did manage to dine at the Italian restaurant which the food was very good. I caught breakfast and tea from the Starbucks kiosk in the convention center, that was very good as well. I can't wait to visit again next year.

We stayed here and also planned other activities but honestly you can actually stay here and enjoy yourself without never leaving the property. Staff was not. Food was good. We loved the pool and slides morning and night. And they had weekend activities for the family. The stores and food can be pricey but it was expected. Parking was also expensive. View room room pool side was also very beautiful. I hope to visit again.

We stayed at Universal Orlando Resort for three nights and four days, and for being the budget-friendly option of this hotel chain, I can honestly say it was a great experience. The rooms were spacious, clean, and comfortable, offering exactly what you need to relax after a full day at the parks. One highlight is the included shuttle service that takes you directly to the parks and brings you back to the hotel. It’s a super convenient and truly necessary perk to make the most of your stay without any hassle. This was our second time choosing this place for our vacation, and once again, we really enjoyed it. We’ll definitely be back.

I had the most amazing time at Universal Orlando Florida. All the rides that I went on was awesome and I got to meet the characters from the Transformers, Minions and Puss N boots. The food options were delicious and loved that the coke freestyle station around the park and the popcorn refillable station too. I loved the Wicked display and got to see actual props from the movie. Can't wait to go back again.

We got the two-park passes for Epic Universe and Islands of Adventure. It was so fun, from the themed shops, the rides, to the village Hogsmede, and the Castle Hogwarts, down to even the staff themselves. IT WAS FUN!!! Even though the water was $6.00 per bottle. 😁

Universal Orlando blends immersive storytelling with high-energy attractions across multiple themed zones. Diagon Alley and Hogsmeade are especially well-designed, offering both visual detail and interactive elements. The layout is intuitive, and Express Passes make a big difference during peak seasons. Food options range from quick bites to sit-down meals, with plenty of vegetarian-friendly choices. Staff are consistently helpful, and the resort hotels offer perks like early park access. It’s a multi-day destination if you want to experience everything without rushing. The app helps with wait times and mobile ordering, streamlining the day. Seasonal events like Halloween Horror Nights add extra value for repeat visitors. Accessibility is solid, with clear signage and shaded rest areas throughout. Whether solo or in a group, it’s one of Orlando’s most versatile and rewarding parks.

HHN was awesome! Incredible talent, design, and artistry. Not as scary as I thought it would be but totally fun! Got into three houses, saw the show, and watched the fountain display. Yummy food & drinks. Good vibes all around.

Universal Orlando Resort exceeded all expectations. From the moment we entered, everything was perfectly run spotless grounds, clear signage, friendly staff, and a truly immersive experience in every area. The rides are spectacular: thrilling, creative, and full of movie magic. The Wizarding World of Harry Potter is breathtakingly detailed, and the new attractions are truly world-class. Food and drink options are great, with plenty of healthy and fun choices. Lines move efficiently, staff go out of their way to help, and the whole place feels alive with excitement. Ideal for families, couples, and anyone who loves great entertainment. An unforgettable experience we can’t wait to repeat.

Universal Orlando Resort was an absolutely thrilling experience for the whole family! From the magical world of Harry Potter to the action-packed rides of Jurassic Park, every park had something unique and unforgettable to offer. Our kids were blown away by the 3D/4D attractions, roller coasters, and character encounters, while we loved the overall energy and excitement of the resort. The atmosphere was electric, and every day ended with smiles and laughter. A must-visit for anyone looking for adventure and unforgettable memories in Orlando!

Stayed here with my wife and kids this week and found the reviews to be helpful while shopping around so I figured I would leave my own now that we're home. We stayed in building 6, room 206. The rooms are decently sized but there was an unbelievably high level of moisture in our room. My kids colouring sheets remained damp the entire week, as well as some of our clothes. "Daily housekeeping service" was nonexistent. Our garbages remained full the entire week. While we requested to not be disturbed on the 2nd day of our stay, nothing was done day 3 and when my wife spoke to the front desk tho clarify the daily light housekeeping vs full service, we still had to go down to request towels (twice) after the call. Although there was a language barrier between us and the housekeeping staff (Spanish) they were all still very sweet and helpful, but regardless, we still didn't get the full service as requested that day. We intentionally planned a day outside of the resort but came back to a still uncleaned room. It seems like they've done a good job on the partial renovations to the rooms outside of building 6 and the lobby, but could certainly benefit from a full renovation. The location is perfect and they offer great amenities for the kids (seriously, kids will love it) so why not spend a little more time and money making it something guests want to continue to come back to. Overall- just OK. 3/5 stars

Our stay was fantastic! We were put into one of their newly renovated rooms and it was beautiful. We opted in for the breakfast vouchers in our stay, which you couldnt beat the price. Breakfast was an actual buffet you got to choose from, it was close by our room, and all the amenities were awesome! We loved the pool, hot tub and especially the water park! Kids loved the cotton candy machine as well! Everyone was extremely nice. Our kids had a blast and we will be returning next year for sure. 10/10 would absolutely recommend.

We have stayed here for the past 16 nights and have found it to be a perfect family hotel. The pool is warm and open late for the kids to enjoy after a long day at the parks. The hotel is in the most perfect location for both universal and Disney. The staff were friendly especially Steven who was very accommodating and great with the kids. The only issue we had was the beds were not changed during our stay, even after using the text service to request fresh sheets. Towels were changed daily and the room was very clean just no fresh bedding. We would come back here.

This is my first time staying at CoCokeys resort here in Florida. The location is very ideal. Super close to Universal and Orlando’s other main attractions. It provided a place to stay with the kids so they can enjoy their days that we didn’t go to the Theme Parks. All the staff were very inviting and friendly. Supervisor Roxana was especially helpful with getting hospitality for our stay. Nordine was also very helpful at the front desk with helping us with our scheduling the shuttle to and from the Resort. They were also quick to attend to our needs. The room I stayed in needed updating, as to why the 3 stars for the room. But I seen they are currently updating the rooms and the newer ones are really nice! The arcade and food and breakfast were also really good. The kids loved both. Definitely would stay there again.

The staff have to be the best part of this entire hotel, every single one has been so friendly and welcoming. Always greeted with a huge smile and happiness. It really sets the tone for your experience here. The rooms are clean and spacious but the bed covered the plug sockets and we couldnt move it to access them but that was a very minor issue. The pools are great and lots fo choose from. Food is nice too. Location is so amazing too, smack bang in the middle of everything, lots of shops and restaurants if you don't want to eat at the hotel. So far, it's been a beautiful stay. I especially love the two ladies who sat us for breakfast buffet on 1st November 2025. I can't remember their names but they were wonderful. Also the man behind the bar with long curly hair, he is a breath of fresh air. Always smiling and full of life. Thank you for making our stay a good one. Xx

It is are second day here the room is one of the newly renovated rooms. And is very nice modern and clean. My partner has found the Starbucks which he loves. The smaller pool is kept to a high standard. Staff are friendly and polite. They have been very helpful. We haven’t tried the water park and restaurant yet but both look very clean. The lovely roxanna came and asked if we needed anything. She was very polite. So far we would definitely come back.

Location of hotel is perfect for our needs, the free waterpark is ideal for down days for our children it is great fun. The rooms are cleaned daily and always fresh upon arrival when you get back every day, the house service are so helpful for anything additional you need. You also have the option of the other pool which is perfect for relaxing. There are free buses running to universal daily, it is currently under renovation and I have been coming here from Ireland since 2018 and I can see the amazing changes that have been made to this hotel, the changes to the reception area alone are amazing and give a beautiful feel upon arrival, I would recommend this hotel to anyone travelling to Orlando. Roxanna the supervisor was a pleasure to meet upon checkout to make sure that everything about our stay was enjoyable.

We had a wonderful 11 day stay. We had a 3 bedroom, 2 bathroom condo. Very spacious and a great amount of space for 6 of us. Love the covered balcony. Also appreciated having a washer and dryer in the unit. Yes, the furniture and flooring needs to be updated. Couch was very uncomfortable. Also, we all had to go multiple times to the front desk because our keys didn't work, even though they were never close to anything that could affect them. But the amenities and closeness to the Disney Parks is fabulous.

We stayed at this resort over the weekend and had one of the worst experiences I’ve ever had at a hotel. We checked in around 9–9:30 PM, dropped our belongings in the room, and then went out to a restaurant for dinner. By the time we returned, we were all exhausted from the drive and ready to finally relax and get some rest. From 11:30 PM to 2 AM on Friday night, three teenage boys continuously banged on our door and ran away. They ran up and down the hallways, hiding whenever we opened the door to catch them, then peeking around the corner to see if we were still watching. Then, again around 10:30 PM on Saturday, just after we had finally fallen asleep, there was another loud bang on our door that startled us awake and woke all of the kids. At that point, my boyfriend and I had to step into the hallway and tell them directly to stop. Security was notified both nights, but they did little to nothing to resolve the situation. On Saturday morning, when I spoke to the manager, Lewis, I explained to him which rooms the boys were coming from, he told me the rooms near me weren’t even occupied. I then explained it was the room to the left of me, not the room to the right of me or in front of us. Once he realized I was talking about room 1405, he then proceeded to claim there was “nothing in the system” about the incident, as if we were just making it up—even though my best friend called the front desk three times from her cell phone and physically spoke to the security guard that night when she requested he come straight to our room. Sunday morning, which was my check out day, I asked to speak to the manager to make him aware it happened again Saturday night, the same manager shrugged it off and said, “Well, nobody else has complained.” Clearly, nobody else would complain if, as he claimed earlier, those rooms weren’t even occupied. The inconsistency and lack of accountability was unbelievable. His only “solution” was to tell us we could have called the cops. Why would guests need to call the police when it is the resort’s responsibility to ensure safety and handle disruptive guests? I requested a refund, but the manager only offered to refund the resort fees of $47.00—not the actual stay of $270.00. Lewis confirmed my email, phone number and said he would have the general manager call me on Monday 9/29/2025, when he was in office. I haven’t received a phone call or email yet. We got no sleep for two nights, and our children were scared from the obnoxious banging on our doors. To make matters worse, the manager was completely unprofessional—not just with me, but also with my boyfriend and best friend, who I had invited to experience the resort for the first time since I’d had great visits in the past. Instead of an enjoyable getaway, we were left with stress, frustration, and disappointment. I would never recommend this resort to anyone. The management is rude, unhelpful, and clearly does not care about their guests.

The hotel was a decent price for the size of the 3 bedroom. The luggage carts are scarce if you find one. The room appears to be run down such as stained mattresses, lumpy, trash under the mattress, old furniture that is scratched, finish missing, tub coating pealing, and landlord special type of painting. The Arcade had ceiling leaks, no AC, broken machines, and was very dirty. The Irish pub was not busy but the Arcade there was in need of TLC, the tables were sticky, dirty floor, it needed a dusting and wall cleaning. The food was definitely not fresh seemed prepared I wouldn’t go back. The bar there had expired juice when another customer requested a mixed drink. The pool seems okay from my view. The convenience store was clean and frankly the best part along with the Pizza Hut express. I saw the gym looked clean and nice. Didn’t see the pirate pool or spa so I cannot say yay or nay. I probably won’t stay at this location again for $550 for two nights. No bugs were seen in the room we stayed in.

Great Location / Rooms are very worn and dated I stayed at Lake Buena Vista Village in early November 2025. The resort exterior is well maintained and the pool is nice. The location is great and close the parks and some grocery stores. The room layouts are nice and spacious, but the interiors are extremely dated and worn. We stayed in building 5, 3 bedroom suite. We had a firework view, where you could see Epcots fireworks. The whole building had a very worn feel from the elevators, hallways, and rooms. The carpets are dirty. The room furniture has holes and is stained. The fixtures are dated. Overall it has the feeling of being 15+ years old and updated to keep pace with the use. The room was clean and linens were clean. The staff was friendly, though we did not interact with them much. Upon checkin they tried to give us a timeshare pitch in exchange for gift card, which we did not waste our time with. Overall, do not recommend until they update the interiors.

We stayed for 5 nights while on a trip to Disney. Location is AMAZING! They had a nice gift basket at check in with lots of snacks & the room was nice. The place was very nice & clean. The reason for the 3 stars was thst our dryer did not work which was a big inconvenience as we only brought so many things knowing there was a washer & dryer. I called the very next morning after we arrived and they assured me someone would come fix it when we we at the park. After getting home late it was still not fixed. We called the front desk and they send a guy up that night(11pm) to look at it. He could not fix it and said a repair person would be there the following day. To make a long story short the dryer never worked while we were there...... We will not stay here again because of the dryer issue. It would have been nice if they offered to switch us to a different room with a working dryer.

We stayed here for the 2nd time. We've booked a 2 bdrm previously and a 3 bdrm recently for our family vacations. The layout is great for extended family stays. The pools were warm, the reflections pool a bit too warm. And spa was cold at the same pool area. My 8 yr. old grandson loved the pirate ship slide too. The facility does a great job supervising this slide for child safety. The spacious room needed maintainance, which I provided a list at departure to the front desk. The staff were very friendly. The convenience store onsite was very well stocked and reasonably priced. I would most likely skip Walmart if I visit again. I would recommend regardless of stove burners not working properly, although was an inconvenience as burning food and setting off smoke alarms at 6 am is no fun! Just ask my entire family!😁

Room was super nice layout we were in a 3 bedroom whoch was awesome. Price was great but room was dated and furniture was very well worn. Some of the chairs even had torn upholstery. Service was ok... no one really went above and beyond and never really saw anyone after we checked in for our 8 day stay. Location was great quiet area with the mall right next door.

The room was excellent and the staff were all so pleasant. If it's the cheapest of the 3 hotels that include express pass, I'd come here again. Compared to the other two top-tier hotels on property (Hard Rock and Royal), this one feels it is missing some ambience as the detailing outside falls flat though the interior is excellent and our hotel always seemed to have a boat line where others did not. It was almost faster/ comparable to walk at 1pm than to wait on a boat, which just felt odd. I agree with sentiments of others that this place feels like a maze of stairs. The layout is just a bit odd and it is difficult to find some amenities, but not too challenging. I did enjoy my stay here and the amenities provided. I found my bay view room gorgeous and comfortable! Would I stay here again though? Only if the other 2 premiere hotels are more expensive.

My family and I have visited here before to stay for over a week to explore Universal and we also went to Island of Adventure. This resort has everything, including a cool fun waterside and plenty of pool area. My brother and I loved swimming here every evening and sometimes in the mornings before going into the parks for the day. The resort is so nice and the poolside bar and grill is nice to be able to grab a meal there and then relax by the pool for awhile. Highly recommend families and friends visit here.

The Portofino Bay Hotel is a beautiful property with a charming atmosphere that feels like stepping into an Italian seaside village. The grounds, pools, and overall vibe are wonderful, and the location is perfect for accessing the Universal parks. However, during our stay, we found a very disappointing detail — a piece of dirty clothing left under a chair in our room, which suggested the space had not been vacuumed or cleaned thoroughly. For a resort of this caliber, the expectation is that rooms are spotless and carefully inspected before new guests arrive. Outside of that issue, the hotel offered great amenities, and the staff was generally welcoming. Still, cleanliness is such an important part of the guest experience that this left a negative impression. I’d give it a 3 out of 5 — a beautiful property with a lot of potential, but housekeeping standards need improvement.

If you are expecting the Four Seasons you need to temper expectations. The architecture and exterior and public spaces are unique and really pretty. The pools and gardens are beautiful. As for the rooms, think more Marriott Spring Hill Suites. Cheaper fixtures, our shower was beat up pretty badly etc. beds were super comfy. Room was clean and nice to stay in. For the money I expected more luxurious rooms. All other aspects of the stay were top notch though.

Our stay at Portofino Bay was nothing short of amazing from the moment we walked in, all the way through check out. During check-in, Alexa and Team provided a personal greeting to my family. Creating the tone for what ended up being a fantastic experience. Offering assistance and support every step of the way, surrounded by an outstanding simulated international waterfront designed to trigger positive vibes and an artistic spirit. The people and the food ordered has definitely made a lasting impression. This was our first visit to Portofino Bay, but it will not be our last. We will make sure to add it to our preferred properties list when planning our future trips. Thank you, team, for a great start to our family vacation. My only challenge to this great property and staff would be the cost for parking, in my opinion it exceeded an appropriate and reasonable daily fee.

We stay here every year and it is always a wonderful stay. We have stayed at other hotels like the Hardrock, but not they they are not nice, they are too loud for me. The Portofino is peaceful, has great rooms, all the staff are wonderful, and the water taxi is great for getting around.

First timer. Will absolutely come again. Great atmosphere and location. Water Taxis were easily accessible. Every member of staff was kind and welcoming. Express tickets let us do everything we wanted in both parks. Overall an excellent experience. Can't wait to come back!

Location Location Location— We stay almost every year at Portofino bay which finally now after some construction is much better and you can actually get a view vs a blacked out window and view of scaffolding. This year though we chose to mix it up and do the Hard Rock simply for its proximity to the park. Now Portofino and Hard Rock are really two massively different experiences. Portofino is transporting and makes you feel like your in Italy or a theme park version at least.. while Hard Rock feels like a fairly standard large hotel/ resort. The rooms were ok, we stayed in a club room which gives you access to food snacks and free drinks..it was very underwhelming. The club room is very small and the options incredibly limited. I wouldnt pay the pretty big upcharge for club level for just these amenities again. The hotel room was fine, dated feeling tub shower, but all the standard things you may need in the room. House keeping was excellent and very accommodating. The Pool was the star of the show in my eyes, my kids loved the pool and water slide and what a fantastic place to decompress after a day at the parks. Overall its a very good hotel, 5 min walk to Studios, 10 to Islands of Adventure, excellent pool, easy to navigate hotel, good food on property. I would happily stay here again.

Hard Rock Hotel at Universal is hands-down my favorite place to stay. I truly can’t say enough good things about this resort — it hits the mark in every way. The Express Pass benefit that comes with your stay is unbeatable and adds so much value, especially if you're planning to spend full days in the parks. And you really can’t beat the location — it's the closest hotel to Universal Studios, and being able to walk to the parks in just a few minutes makes a huge difference. The rooms are clean, spacious, and beautifully decorated with that signature Hard Rock style. The whole hotel has a fun, upscale vibe, but it's also welcoming and relaxed. The atmosphere, music, and overall energy of the resort just put you in vacation mode right away. We also appreciated that there was plenty of parking, and everything from check-in to check-out was smooth and efficient. If you’re looking for a Universal hotel that combines convenience, comfort, and a cool vibe, Hard Rock is it. It’s easily our top pick, and we’re already looking forward to staying here again.

The service at Hard Rock hotel is what makes this place stand out the most! Every single employee we encountered was helpful, friendly and approachable. It smells so amazing in the lobby scent. The rooms are decent, everything was very clean housekeeping was outstanding, and the pets were very comfortable and the air conditioning worked well. We stayed on the 7th floor and had club room benefits which we really enjoyed. Nann in the club lounge was extremely friendly and helpful, we miss her already. The concierge Mark was very helpful. I really really appreciate it that we got early check-in because we were so exhausted after taking an early flight in, and this alone made our trip so much better. It was definitely the most expensive option of all of the Universal hotels that we checked into, but the service and that early check-in made it so that I want to visit again. Sebastian was our pool attendant. My son loved the pool. I wish they would have had better movies playing though like maybe Shrek something that everyone would enjoy. We loved having the express passes and the early entry into the park and being right near the water taxi. The kitchen had great food my son thought the burger was amazing and the acoustic brunch was pricey but was very good. We will definitely come again but just keep in mind this is not a budget friendly hotel this is a splurge but it's extremely close to Universal studios park. Again, we want to thank everyone of the helpful employees, including Shakeisha the housekeeper was very helpful and did a beautiful job in our room. We're going to save up and visit again in the future!

We recently stayed here after previously staying at Portofino Bay and Royal Pacific. This property takes the lead as our favorite resort at Universal. The staff were all friendly and knowledgeable. The property was clean and well kept. The pool was great with the music being played underwater and the best water slide of any resort we'd stayed at. The beds were also very comfortable and we slept wonderfully. All that being said the proximity to the parks and City Walk is unbeatable. We will definitely be back!

We had an absolutely amazing stay at the Hard Rock Hotel at Universal Studios, Florida! From the moment we arrived, the staff were incredibly friendly and helpful, making us feel right at home. Our room was spotless, super comfortable, and the view was breathtaking. The location couldn’t be better—just a five-minute walk to the park on a beautifully clean path. Plus, they offer a fun boat ride to the park, and the driver had us laughing the whole way with hilarious jokes and stories—it was like part of the entertainment experience! Everything about our stay exceeded expectations. We’ll definitely be coming back—this hotel made our Universal trip unforgettable!

Great, friendly service! Answered all our questions at check in. Texted to make sure we received everything. Universal express pass and early park admission included. You can walk 5 min or take the water taxi. Great for when you are tired of walking all day and need a break. Food was better than I thought. Go to liquor store or bring your own. They were selling the shooters for $10 that you can buy for $3-$4. Beer is $13-$14. It was cheaper to drink at Universal Studios. Love that all the Universal Studios charges can go to your room card makes it easy to keep track of spending and easy for others to have access to spending if separated. Pool was amazing too! Hot tub felt great after Universal. Would definitely stay again!

The building itself is beautiful especially at night, but I’m not really sure what makes this a luxury hotel. The benefits for getting express passes for staying are why we decided to choice this hotel. The thermostat is purely for display. It didn’t matter how many times we turned it down, it remained hot all night making sleeping difficult. Everything was clean and the staff is amazing. Overall nice play to stay, just not as up to date and luxurious as we thought it would be. The outdoor paths and walking distance to two parks, definitely made up for the underwhelming hotel rooms.

We arrived on the Friday before Labor Day weekend. They open only 10.a.m. that day. Many people didn’t know, arrived much earlier and so there was a long line around the whole pick-up/drop-off area. But we made it into the park around 10.30h. So it was better that it looked at first. The three major shows are still good. The coaster rides are really thrilling. So not all of them are for the whole family. This might explain the surprisingly short wait times. I did not see anything over 30 minutes. Many rides were 10 min or under. Don’t go by the wait times in their App. Even their own staff at guest relations admit that the App is not reliable here. I only give the park four stars, since the organization lacks here and there. But overall we had a great time. I read reviews from people complaining about prices at the ticket booth. Well guys, your own fault. It is a known fact that these days at many places online booking saves money. I read complaints about their food prices. But the portions are big. And if you buy online tickets you get a voucher worth $20 per ticket for food without any extra costs. You can redeem it for food or merchandise. But you need to go to guest relations counter to receive it.

As soon as we hit the parking lot, things started costing. We had a three park pass and parking was supposed to be discounted- nope, $37.50. Then, we realized we didn't bring a hat (my bad) and ball caps started at $33- pass. We had hoped to ride the Sky Tower- nope, not running that day. We decided to go see the dolphin show and that was good and fun (and included in the admission). After the show, we went to grab some lunch. We saw that the Meal Deal was now $60 per person and decided to pass and get enough food to share between the two of us- that turned out to be $78!! I decided to try one of the rides (Journey To Atlantis, which stopped and shut down the last time we visited the park) and although I hardly waited to get on the ride, it seemed very rough and lackluster- disappointing. The orca show wasn't until late in the day (only two shows scheduled, the first beginning very shortly after the dolphin show we saw earlier. We would have had to hurry all the way across the park to see the orca show) and by now, the novelty was wearing thin. We went to see the penguin exhibit and that was ok. The interior temperature is kept at around 24° which ensures that people flow through fairly quickly. My wife has mobility issues and began to wear down, so we called it after about 4½ hours in the park. Our hotel is within view of the park and we went to kick back for a while. Shortly after we got to the room, we heard the thunder and knew that a lot of the park was being closed. By 5 pm, it was raining so hard, we could not see the park from our hotel window (which we assumed would have canceled the second Orca show). All this being said, we just don't see the best bang for the buck at this park (or ANY theme park anymore, for that matter) and we just don't see ever going back. Admittedly, we are older, but our main issue/complaint is the sheer expense of it all. We hit several parks in 2025 and I think it's safe to say that we're done with amusement and theme parks. SeaWorld has really slipped over the years, but charges more and we're just done.

Beautiful place. Not very long waiting times for rides even on a weekend. If you don’t like rollercoasters or go with elderly people/small kids they have a lot more to see. Great for going with family. It has more animals and shows than I expected; I was surprised with the amount of activities to do. Will definitely go again.

We loved all the exhibits and aquariums they had. My daughter especially loved petting the stingrays experience. The ritas inside was also delicious. There wasnt waits but it was a weekday and it rained so all the rides shut down sadly. We still had fun ultimately though

We had a great time at SeaWorld. I had no idea they had rides. We ended up with a 2nd day free because it rained and the Vacation booth gave us tickets for free admission the next day. I thought that was really nice. Also we got tickets in advance with groupon included a free meal so that was another plus. But we enjoyed our visit to SeaWorld and will be back. The Orca Show was so much fun.

Everything always wonderful. I believe they don't overpush like Universal does around halloween. Its packed enough. The good enough where its not annoying..if that makes sense. They ppl are definitely kinder then disney. And are not so anal..about certain rules. Its more of a relaxing atmosphere. So u can enjoy all of it

We had a fantastic day. The show were very good. We had the all day dining option. The half chicken did appear to be cooked properly so we didn't eat it. We also had a burger, the staff didn't appear very organised.

Not a good place for new moms. I came to this hotel for a state conference. As an Orlando local, I didn’t not need a room so I was attending the conference. Parking was $38 and you could not leave and come back. I went to the front desk and asked for a room to pump. This is a very common thing and I have been to multiple hotels/event spaces where they have either a room/Mamava/closet or empty office space. In 3 kids, I have never had a place tell me straight up no. They told me I could go find a “quiet corner”, just open to the public but less crowded. The front desk worker was kind but firm, and the manager would not come out. I was really embarrassed and ultimately they told me to just leave and come back. After asking, they validated my parking so I could return without having to pay twice. What year is it???? This is a giant hotel with dozens of conference rooms and ballrooms, multiple restaurants, a FedEx, but absolutely NO SPACE for a nursing mother?

We came for resort pass and Alyssa made the best cocktails for the pool! Made us feel very welcomed and every time we came by she remembered our name! Such a sweet surprise and little kind detail that made our day! Definitely would come back! Also nice that you can float in the pool with your drink and the slide is soooo fast and fun! You will get wet! Haha Definitely would return! It’s a very friendly and clean resort with complimentary tubes to go in the lazy river as well as long 7 minute around the river! We timed it!

I’ve stayed here before and I had a great stay both times. Room smells clean and is clean. I needed a fan to sleep and they brought one up with an extra blanket for my baby. There’s a lot to do on the property. My daughter went to the pool then went to the basketball court that they have to practice her shot. The fire pit is cozy and is a great touch. Overall I would stay again. The pool is open until 11pm. Late night swim for the win!

Accommodated an early check in which was very helpful. Room was clean, modern and quiet. The staff throughout the property was excellent. Parking was very easy and the elevators were prompt every time unlike many hotels. Quite a few food options on the property. The two we tried were excellent.

Wowza! NICE! Renovations just completed on the floor I was on. Food was incredible. Everyone was friendly and helpful without being phony. I’m simply amazed. Location couldn’t be better. Walked a covered skywalk to the Convention Center for the trade show I was attending. Perfect!

One of the classy Hiltons, you enjoy. Clean. Fresh. Comfy beds. Snow white towels, bedding, super clean bath room. Alls 5*. Parking included in the price. I chose this Hilton for their water facilities: pools, jacuzzi, lazy river, slides. Kids were swimming for hours. Also there is a market in the hotel. The only thing I didn’t like in that market was a poor and not tasty breakfast, but the pastry, sandwiches and pizza were nice. The Universal desk inside the hotel is offering you tickets. Usually I buy through such a partners tickets with great value offers, but this time I was surprised , because the same tickets online were $100 chipper.

Lifetime Diamond and very impressed with this hotel. Staff and our upgraded suite were great. Nice big sports bar downstairs with very large portions. Many pools. Lazy river and outdoor cafe. 5’minute uber to Epic and 10-15 mins to the other Universal parks. If you need any help Universal has their own desk inside the lobby. Literally everything was great. The only negative was the parking. We came off a cruise and drove from Port carnival. It was $38 a day to park. I feel that’s a bit steep but that’s what they charge. Again great hotel. Amazing staff perhaps they can revisit the parking.

I recently stayed at The Ritz-Carlton Orlando while attending a symposium, and the experience was absolutely flawless from start to finish. Everything about this hotel — from the service to the amenities — truly reflects the world-class standard that the Ritz-Carlton name is known for. The staff were exceptional in every way: professional, warm, and genuinely attentive. Every interaction felt personal, and they went out of their way to make sure guests were comfortable and well cared for. You could feel their pride in creating a memorable experience for everyone. The amenities were top of the line — the property is stunning, beautifully maintained, and offers every luxury imaginable. The gym, spa, and pool area were all immaculate and thoughtfully designed. Every space radiated elegance and calm, making it easy to relax even during a busy conference schedule. The conference and symposium facilities were also impressive — spacious, well-organized, and equipped with everything needed for a professional event. Every detail, from the catering to the technical setup, was handled perfectly. Overall, my stay at The Ritz-Carlton Orlando was nothing short of extraordinary. It’s rare to find a place that combines such luxury, comfort, and genuine hospitality so seamlessly. Whether for business or leisure, this hotel sets the gold standard. I can’t wait to return!

Just spent an incredible week at The Ritz-Carlton Grand Lakes, and every moment was pure 5-star perfection! The entire resort is stunning — from the elegant Ritz side to the beautiful adjoining JW Marriott. We loved splitting our time between the Ritz pool and the JW Lazy River (which is such a fun bonus!). Room service was exceptional every time — breakfast and dinner were both consistently delicious and perfectly presented. A special shoutout to Lorena, our room attendant, who went above and beyond to make our stay extra special. She was absolutely wonderful! One small piece of feedback — I placed a small Amazon order (an HDMI cable, face wash, and flip-flops for the pool) and had it shipped directly to the Ritz-Carlton address. I was surprised to learn the packages were sent to the FedEx office at the JW, where I had to pay a $10 handling fee per package just to retrieve them. My $40 order turned into a $70 one, which was an unexpected (and honestly frustrating) surprise. For a resort of this caliber, I’d have expected the items to be held at the front desk or at least delivered to my room for that fee. Hopefully this can be reconsidered for future guests — it felt like an unnecessary inconvenience in an otherwise flawless stay. Aside from that, everything else was absolutely top-notch, and we can’t wait to return!

Had a great stay. The staff always go above and beyond in service. Manager Chris from in room dining was exceptionally professional and accommodating. My wife and I had a fantastic time. The fridge in the room didn't work, but we decided not to use it and it wasn't an issue so we didn't mention it to anyone. That's the only reason for 4 stars for the room. The property is beautiful with plenty to do and plenty of places to eat. Everything was very clean.

With the Ritz you expect perfection and they delivered. (Except my spa service). The hotel common areas and room was lovely. The bed was extremely comfortable with soft bedding. The pool was fun. It was lively without being crowded. The restaurants were delicious and service top notch. We did the falcon experience. It was fun to meet the birds. Our host was knowledgeable and friendly. I had a long massage that was wonderful. The only thing that didn't deliver was my facial, which was quite bad. I signed up to get a vitamin c facial but the esthetician aggressively talked me into getting a hydrofacial after I had already said no three or four times. It was an 80-minute facial and for 10 minutes of it she put a red light on my skin and she did another 20 minutes of just having a regular sheet mask sit on my skin. She kept spending really long amounts of time rearranging bottles on the counter to run down the clock. When she did touch my skin, she wore latex gloves and it felt like she was pulling it. She ended it by completely smothering my skin and hair in a very thick oil. I had to wash it off before I could even get redressed because it would have stained my clothes. My skin looked sunburned after and was very irritated for about a week. I would never get another facial at the Ritz.

We had a reservation that we were looking forward to but the day we were to travel we had a medical emergency. We were unable to travel and had to cancel our flight and that was no issue. I had to cancel our room but unfortunately I was not within the cancellation period . I phoned the hotel to explain the circumstances but was informed they could do nothing. No refund ,no resort credit..nothing but a $ 700. plus charge to my credit card. I know it is our fault but we were hopeful the hotel would offer us something for our loyalty to the marriott brand. We would have loved to have stayed at the resort but now we will never book a trip to Ritz Orlando again. It is My fault having the emergency but It would have been nice if they could have made an exception. We will spend our money elsewhere and the $700. charge is a lesson learned.

My friend and I had the most amazing time celebrating our birthdays at The Ritz-Carlton Orlando, Grande Lakes. From the moment we checked in, the staff made us feel so special. We were genuinely touched by the thoughtful amenities that were sent up to our room — it was such a kind gesture and really started our trip off on the right note. Samuel at the front desk was incredible. He was warm, professional, and went out of his way to make our celebration even better by upgrading us to a beautiful suite. That meant a lot to us and made the experience even more memorable. The entire stay was just flawless — from the service to the overall atmosphere, everything felt first-class. We truly appreciated every detail and can’t wait to come back again. Thank you to the entire team for making our celebration one we’ll never forget!

We had a fantastic stay at the Ritz this past week. The hotel was amazing and the staff and service was outstanding! We were celebrating our anniversary and they gave us a special surprise in our room while we were enjoying the resort. We want to give a special thank you to Olivia at Grand Lake sports for taking care of us with the mountain bike rental and guidance on the mountain bike trail. We experienced in room dining for breakfast and dinner and it was all excellent! We will definitely be back! James, Elyse and Sébastien Turk

My husband and I are locals but we enjoy staying at Disney hotels for mini weekend get-a-ways! This was our first time booking a hotel that wasn’t a Disney hotel but rather is on Disney property and although I am a sucker for Disney hotels I would HIGHLY recommend Wyndham Grand Orlando Resort at Bonnet Creek! We booked the least expensive room which had two queen beds without a balcony. The room was nice and large, clean and it was one of the quietest stays I’ve ever had at a resort in Orlando. The environment is classy and peaceful. I enjoyed walking around the hotel and the lake. The whole entire property was a clean and quiet environment and there were many activities and things to do. We didn’t use the shuttles but took note that they have complimentary shuttles to and from all Disney Parks and to Downtown Disney (now Disney Springs). The customer service was fantastic from check in to check out! They offered room service each day (something that Disney hotels do not offer) and although the parking is not free like a Disney hotel, it is still a less expensive stay with amenities that are above and beyond expected! If you are driving in, Parking was $34.00/day and valet was $40.00/day so we went ahead and chose valet… The ambiance made for such a relaxing weekend! Thank you to all the staff at Wyndham Grand Orlando for a wonderful experience!

This resort is incredible! It's good for the family trip. I came to spend time here with my family and it is very nice since the room is very big and has a kitchen inside. I love all the amenities here, it makes my vacation so convenient! I got the room with the lake view which is so nice and relaxing. I love the way we can enjoy so many pools. It is kind of very big and has a lazy river along which I found it’s cool. If you plan to have a vacation trip with your whole family I recommend staying here. They also have the BBQ grill station along the lake with a seating area. The best resort in Orlando! Everything is so convenient and that makes my trip more memorable, I'm so thankful. The service is pretty nice too from the reception to room service. The great thing is it’s close to Disney World.

We absolutely loved this hotel! The property is spotless, and the rooms are beautiful! Additionally the resort is located within close proximity to all of the Disney parks, which made our trip so easy!! We wanted to give a special shout out to Ben who showed great support for our family of first responders and veterans. His kindness went a long way and truly made this a five star experience!

Great location when visiting Disney parks, the staff is friendly and serviceable. Surroundings are beautiful and enjoyable.The food is good, tasty and exquisite. Facilities are well maintained and clean. The only cons are: the bed is not comfortable and availability of services are limited.

The Wyndham Grand is a beautiful hotel with spacious rooms and excellent service. The rooms felt luxurious, although the bath towels were on the thin side (not large or fluffy), and the pillows were less than supportive. The shower experience was great with lovely smelling gel and shampoo. No lotion was included, which was a slight disappointment. There was a nice selection of coffee with even a tea capsule included with the in room "keurig" type coffeemaker. Although I was traveling for business- not everyone at the hotel is...one of the challenges that come with work conferences in a vacation destination. There was quite a noisy gathering in the room next door that after 10 pm, I had to call the front desk for assistance. There were plenty of on-site dining options and a nice coffee kiosk (selling Starbucks) in the lobby. The hotel staff were exceptionally helpful and very courteous. While I didn't use the pool, it was a nice size and definitely had a "resort" feel.

My colleague and I were in town for an anesthesia state conference and had a wonderful stay at this hotel! What truly stood out to us was how accommodating and understanding the front desk staff was, especially La’Triche. She really went above and beyond to make sure that our checkout day was as smooth and stress-free as possible. It's honestly rare to find hospitality that feels this personal and thoughtful nowadays. Highly recommend this hotel for its location, comfort and outstanding service!

Arrived today with my one year old and asked for a room if possible close to elevator, not only did the check in send us to one of the furthest rooms in the 3rd floor hallway, the room had a tv that is tilted up and the window has mold and the air conditioner of the building next to it. Called to mention this and was not presented with a solution, the best people have been the valet team.

Overall, no complaints, just a few notes. Check in was quick & easy and staff was friendly. I booked this hotel for the express passes as many do and it was worth it for that. The room was pretty cramped for a mom, two teens, and a toddler, but we made it work. The rooms could use updating across the board. I have stayed in cheaper chain hotels that were in better shape. For a luxury resort, the rooms should feel as such. That being said, the room we stayed in was clean and comfortable for the one night. We did get room service & once again the staff was great! I would definitely come back.

I’m going to start with the positives. All the staff was knowledgeable and helpful and went above and beyond. I loved that they text me throughout my stay to make sure we had what we needed. We loved how close we were to the parks and how easy it was to use the water taxis to get to city walk. We enjoyed the pool area and the fact that you could order food/drinks right to your chair. We had dinner at Jake’s at the resort and the food was good and our service was awesome. But for the negatives… my biggest complaint is that there are ZERO microwaves at the resort. To spend hundreds of dollars a night for a “premium” resort and not have a microwave is insane!!! But you can RENT one for $15 A day as if you haven’t spent enough money just to be on vacation. The rooms were clean but very basic. For the price you pay you expect something more modern and updated. This place could definitely use a face lift.

Went here with family last week. It is a well maintained hotel within a short walking distance of the universal parks. Additionally, it has a boat transfer that provides a quick and unique experience to get to the universal boardwalk. Rooms were everything you would expect, we had a two queen room and they were happy to provide a roll away for my teenage son. My only complaint about the room is a small TV; but realistically, what are you doing staying in the room when you are this close to so many entertainment options including a great pool.

Stayed here for our family vacay and loved every minute. It’s nicely decorated throughout, service is top notch and rooms are nice. One of the perks, and my favorite is you get fast passes during your stay. There is a nice asian restaurant that we had a couple of drinks at and they were refreshing and delicious. Other family members enjoyed the pool and activities like hot potato. Overall everything was outstanding!!!

We stayed at Loews Royal Pacific about a year ago, and while it offered a lot of perks, there were a few things that left a lasting impression — both good and not-so-good. The atmosphere was beautiful — tropical and immersive, with lush landscaping and fun touches like the frog statues on the bridge as you walk in. It really did feel like a luxury resort as you walked the grounds. The included Express Passes were a huge value for our family and probably the biggest reason to stay here — they save you a lot of time and money in the parks. We also loved how easy it was to get around. We used both the walking path and the water taxis, which were quick, scenic, and hassle-free. We didn’t try the buses, so can’t comment on those. The Orchid Lounge (I think that’s the name) served really delicious food and drinks, though it was on the pricier side. Now for the downsides. Check-in was a headache — even though it was supposed to be ready by 4 PM, our room wasn’t available until nearly 6. After a long day of travel, that delay was frustrating. Parking was also tough — very limited self-parking, and we spent about 20 minutes just driving in circles until someone left. And while our room appeared clean at first, we discovered chip crumbs in the bed when we pulled back the sheets, which definitely impacted our impression. All in all, it was a good stay, and the Express Pass benefit alone makes it worth considering. But because of those key issues, it’s not our top choice when staying at Universal, even though it has a lot of potential.

Lovely hotel in the greatest location for Islands and Studios. Nice large rooms, comfortable and well maintained. We ate from the Tuk Tuk market several times and the food was of a good standard as was the food when we visited Jake’s bar. The pool area is wonderful and very relaxing. The service from every member of staff we interacted with was excellent. Especially the housekeeping staff and the staff in the Tuk Tuk market. Finally the unlimited fast pass you get for staying here is such a great benefit we’re already planning another visit.

From the moment we checked in, there were issues. Things were put into their system wrong when we were checked in. I was told that was taken care of. Then for the next two days I'm asked to bring them a different card to charge me for self parking....I'm from out of state and took an Uber to the hotel. I told them that when we 1st checked in and that 1st day we were there. Then the same person, Norah, asked me the same thing the next day! Thankfully most of this is in text. The room was also disgusting. I have pictures. Not something I would expect for a "signature hotel." When we got into our room, less than 15 minutes later housekeeping is WALKING INTO OUR ROOM! We could have been changing!! They knocked once and didnt even give us enough time to get to the door! They kept trying for push the Figi water on us and weren't taking no for an answer. I finally made it very clear that we weren't going to be paying for the water. From then on, we kept the sign on the door for no housekeeping. I didn't want to take the chance of them just walking in! We will never be back to this resort. I'm not happy having paid the price I did for a hotel ran like that. It was an awful experience. The rooms weren't clean to begin with and were starting to fall apart. The pillows and beds were very uncomfortable! We were very glad when it was check out day!

OUTSTANDING!! From the moment we arrived, we received excellent service from the Valet Staff to the Front Desk. Alisa, was AMAZING!! She took the time to inquire about our plans/stay and provided us with helpful information. We were truly BLESSED by meeting her and she made our stay a one to remember!!! The golf course was absolutely beautiful, and the staff at the club were great! Our trip was for Disney, but it was very nice to know that after long days at the park, we had a beautiful and very well kept resort to come back to! And the access to delicious food at the resort was a godsend! We are already making plans to return early next year to enjoy the pool and spa!

Exceptionally Clean and luxuriously comfortable accommodations. Spacious banquet facilities. Excellent audio and acoustics available for our stage presentations. Four day Woman's Conference with high level of Security and eclectic accommodations for all age levels and physical abilities. Extremely pleasant and patient staff willing to assist with everyone's personal needs and requests. Gourmet food selections and variety of Restaurant Eating Adventures available on site. Full service Resort Style Convention Facilities and Meeting Rooms.

First of all my good friend over twenty years celebrated me for writing my first book. I have no words. This property is so beautiful and they have a lot to offer. The guest rooms are beautiful, the Suites are spectacular, the VIP LOUNGE is fantastic. From the customer service to the restaurants, gym, the market and the other amenities, this is a wonderful property to get away. Take a walk on the grounds and just take it all in. Relax, refresh & reset.

This place is so great. I love the location. The staff was amazing and very accommodating to our needs. The food is wonderful. The valet guys were great too. The room was a great size and they listened to my request for a lower level. This is a place to stay if you're in Orlando. They have a great shop that's open late as well. They handled lots of folks from our Lions Club Convention with ease.

Brilliant hotel in a great location. The rooms are comfortable and the food and drink offerings are really good. A special shout has to go to our friends at the Cat Tails pool bar who always make us feel welcome and are just so good at their jobs even when the bar is at capacity. Nothing is too much trouble. We've been coming here for 4 years and are booked again in 2026!

The sheets had holes, the tub was stained or dirty, had sign on door, cleaning still walked right in, the sink only produced scalding hot water. The pillows are really soft, needed 2 to get comfortable. Staff is super friendly. The lobby was beautiful. The birds are so adorable. The hallways got me confused as they all looked alike, but are labeled. Needs some updating, but over all a good experience.

The young lady at the check out counter really turned a five star vacation into a three star experience. The hotel is exceptional, nice rooms, grounds, pools and rooms and housekeeping. Expensive and lives up to the pricing. Restaurants are great, service/food/wine list. The steakhouse is one of the best we have been to Golf course is in great condition, good pace of play. The bad: At checkout we noticed a $124 charge we did not make at the pool on our bill so we went down to the front desk. A very curt dismissive clerk proceeded to give us the third degree on which and every drink purchased on the bill even though we explained, we were not there but on the golf course. Her attitude was terrible and we were told this probably could not be handled by checkout. I found this strange and went back down, where a young man said that it was an error and he corrected it while the young lady was sitting behind the counter chatting on her phone. Really ruins a business/vacation when you feel taken advantage of.

Let me start by saying Abby at the pool bar is wonderful! She was one of the highlights of my stay. The lobby bartenders were also super hero’s keeping up with a conference crowd and still taking the time to make the drinks special. This hotel is nice and the pool is great. We did have issues with check in and our keys multiple times and felt that the front desk could have been more helpful. It felt like we were inconveniencing them. The location is awesome if you’re planning to go to universal, the beds are comfy, and the shower is great. I appreciate when hotel showers have a glass door to keep the tile from getting slippery. The mirror has great lighting to put on makeup as well.

I love the design and feel of the hotel. It's spacious without being overwhelming. It's calming. The rooms are comfortable. But the staff? The staff is amazing! I'm here for a conference and Alex V that checked me in was the best part of a stressful day! He took his time to help me and it meant so much!

Our stay at Loews Sapphire Falls Resort in Orlando started off on a shaky note, but thanks to the exceptional efforts of the resort team, it turned into an unforgettable and outstanding experience! Upon arrival, we check-in and were assigned a room that felt modern, and plenty of room for the 3 of us. However, one morning, an unexpected issue arose that disrupted our experience. I promptly informed the management team, and their response was nothing short of remarkable. Everyone involved went above and beyond to address our concerns quickly and professionally. What truly made our visit so memorable was the staff’s dedication. They not only resolved our initial issue, but went the extra mile to surprise our son with a three eyed blinky fish from the Simpsons in Universal with it’s very own story book! AMAZING!!! The resort itself is stunning, with its Caribbean-inspired decor, lush grounds, and a vibrant yet relaxing atmosphere. The pool area was a highlight, with plenty of loungers, a fun water slide that our 7 yr old son loved and refreshing drinks/ cocktails that we did sample a number of times from the bar. We got breakfast in the morning from by the lobby - again the pastries and drinks were good and the restaurant - Amatista Cookhouse near the river taxi was fresh and fabulous with great service. The shuttle service to the parks was seamless if that was the bus to Epic or the water taxis. By the end of our trip, we felt like VIPs. The team’s commitment to turning our experience around transformed a rocky start into one of the best vacations we’ve ever had. Loews Sapphire Falls Resort is a gem, and we can’t wait to return, again a huge thanks to the staff involved for making it a trip to remember! Thank you so much!

Went here for my 50th Birthday to do Universal Horror Nights and for the amount of money spent I was very disappointed with the room we stayed in AND most of all the Horror Nights. I go every year to Haunted Houses for my Birthday so I've been all over to several and this place is so hyped up for many years and I hadn't done it so I thought for my 50th I thought I should finally try it and is was very disappointing to say the least. The hotel lobby was beautiful but once you left it the place needed paint and fixed chipped up baseboards and broken tile in the bathroom, you could hear everything the walls were so thin. We asked to move to another room 2x but sadly they didn't accommodate us. This place was the most expensive one out of 3 we could choose with the travel agent and it definitely wasn't worth the $. And the fact you get charged $36 to park a day there is crazy! You're staying at their place- where else you parking at? The Horror nights were nothing special, I never even had to run from anyone! Never got chased by chainsaws, which scares me to death but I love it, 10 Haunted Houses and they were only about 6mins each to walk through and you could see everything inside, no darkness that freaked you out, no black corners to turn, just march through a house with 20 other people! No moving floors, no small places to go through, no black light stuff, no 3-D stuff, really boring for the amount of $ and we bought fast passes, as we do every year wherever we go, and you could only use them 1 time per ride or house! I wouldn't have wanted to go through any of the houses again because they weren't good but we were only allowed to ride 4 rides and you could only use your fast pass 1X! At other amusement parks/Haunted things you could go as many times as you wanted! I think that was ridiculous as well. Not worth the $$$$ and I'll pay way less and get really scared elsewhere!

I stayed for a conference and enjoyed the nice, clean and quiet room. Despite the conference being in the adjoining hotel (Royal), I was able to walk indoors thru a sky bridge to my location. I appreciated the walk-in shower and the ability to turn the light up mirror down enough to be an effective night light. The room has extra towels, q-tips and usb plugs that were thoughtful touches that made my stay better. The staff were friendly and helpful.

I booked a hospitality suite and a Lagoon view normal room, then added a 3rd room a week later. I came into the hotel in person a week before my trip to verify I had connecting rooms, all three. Thinking a Lagoon room connecting to a hospitality suite. Unfortunately they gave me what I feel is the worst view you could have for a hospitality suite connected the room I booked a week later, not the Lagoon view I paid more for. They left the Lagoon view at the other end of the hotel all by itself. Its my son's birthday and wanted everyone to be close and have a cool view with great rooms. I'd completely get it if I hadn't come into the hotel in person a week before this to avoid this exact situation. In no way at that time did they explain this is how they were going to arrange my connected rooms, which only one is connecting. I spoke to the manager today and she indicated nothing could be done, so I wanted to make sure I at least posted the unfortunate experience I had. I do like the spacious space the hospitality room has for special occasions. This is the 3rd year in a row we've celebrated my son's birthday here.

Lovely hotel with the most wonderful friendly service. We stayed here for my birthday - it’s the perfect location for visiting the Universal parks. The boat will take you on a beautiful scenic journey over to universal or there’s also a nice walking route too! Lovely pool area with a nice poolside drinks brought straight to your sun lounger. Had the best 30th birthday trip, thank you!

The experience was amazing, the staff treats you so welcoming, respectful, and gracious. The hotel was, though filled was so clean and put together. I can't wait to book a room and spend more time there. My visit was short as I was just dropping my daughter off so she could attend her event. The pool looked so nice, they have it set up as though your in the virgin islands... loved it, and I know she loves it too. I would highly recommend this hotel to anyone.

Good Hyatt with clean rooms and good amenities. We were there for a conference and it was easy to navigate the hotel and conference area. Everyone was super friendly and helpful. Conference food was above average and they always had the drink areas fully stocked and ready to go. Rooms are nice and clean. Not a huge variety of food / restaurant options and the pricing for those, along with cocktails is quite high. Overall a good experience and nice vibe. They have a specific rideshare pickup area which is down from the main doors a bit.

One of my favorites when on business trips.... Super friendly staff in all areas. Noticeably friendlier than most. This is a LARGE property with multiple towers and a large conference area. Many shops and restaurants as well as pools and recreational facilities. Not inexpensive - but you get what you pay for. My room was in good repair and the air conditioning would cool to the actual temperature you set it to as opposed to cooling to the temperature the hotel wants it too. One of the better properties that my business group books.

My husband and I had an amazing time at Hyatt Regency Orlando! The outdoor pool area was absolutely lovely, and the rooms and lobbies were spotless. Plus, the airport and disney were both within a 15-20 minute drive. I took one star away because we noticed a dinner charge upon check-out that we didn’t actually have. It feels like there should be a better system to prevent people from easily charging expenses to other rooms. We didn’t dine at the hotel at all.

So I gave it a 3 star for a few reasons. First I want to say Hyatt Regency is my favorite brand to stay at, next to W. But this was a few points short of what I was expecting. Probably my least favorite I’ve been to in the brand. Firstly the hotel is well kept. Clean. Presentable. The parking and the valet is nice as well. The design of the hotel kind of gives off that it was bought from another company. Like it was something else in prior life. The bathroom was less than what I expect out of a Hyatt regency. The room was as well as far as the TV go. I travel every so often so I like to bring my own media to plug into the tv. While I’m sure I could’ve made it work if I took extra steps, it wasn’t plug and play and the alternative is to use their chrome cast to shoot whatever it is you wanna watch from your phone or laptop. I think that’s trash. But that’s just my personal opinion. Staff was nice. Probably wouldn’t stay here again but still a nice property in the area.

I'm giving the Hyatt Regency Orlando 4 out of 5 stars. The service here is truly what makes the hotel shine, particularly in a few standout areas, but the accommodations themselves could use some serious attention to match the high standards of the staff. ​Exceptional Service Stands Out ​The front desk service was absolutely exceptional, setting a fantastic tone for the stay. This level of hospitality extended to the Rocks bar and restaurant, where the service was also top-notch. If I were to return, the fantastic staff at these locations would be the main reason; they are a huge asset to this property. Unfortunately, the rooms themselves fell short of expectations, especially for a hotel that hosts so many business conferences and international visitors. They could definitely use more care and attention. ​Pillows: A simple but critical detail—the pillows were extremely low-loft, feeling below-standard and making for an uncomfortable night's sleep. Better-quality pillows are highly recommended. ​Bathroom Size and Design: The bathroom was disappointingly small. The layout is highly impractical; the door literally hits the bathtub, leaving you barely any room to exit without bumping into the vanity. A hotel like this busy location can use a bathroom remodeled for a more modern, urban style. Switching to shower-only units would be a perfect fix,solving the tiny space problem and updating the look. A perplexing and frustrating issue was the restricted access to the relaxation amenities. It was disappointing to find that the hot tub and pool are only open for use with a purchased spa service which is not available after 5pm. This policy makes it impossible for regular or business guests to enjoy these amenities, especially in the evening, which seems completely counterintuitive for a hotel of this caliber.

Hyatt Regency Orlando on International Drive is an impressive and spacious hotel with a welcoming atmosphere. The staff are friendly and attentive, always ready to help with a smile. The doormen, in particular, stand out warm, upbeat, and always happy to greet guests. The rooms are comfortable and well cared for, and the location is ideal for exploring the area. A great place to stay whether for business or a relaxing getaway. The only thing I didn’t like is, after paying for everything, you have to pay for the ‘premium seats’ at the pool.

We truly enjoyed Caribe Royal in Orlando. Lots of high (easy in/out) lounge chairs around the pools, great pool bar/grill, wonderful service. The main lobby building has a huge Starbucks and a marketplace with high quality deli, grill and the local bakery is outstanding sold right there in the marketplace. The chop house restaurant is also very good! Everything we needed for a comfortable get away was provided. The rooms are clean and modern with high quality comfortable beds and pillows. The rooms were checked daily, cleaned and fresh towels. We will be returning this winter!!

My stay at Caribe Royale was an amazing experience from start to finish! The hotel is absolutely beautiful, spacious, elegant, and full of relaxing spots to unwind. I loved how peaceful it was, with plenty of quiet areas to work on my laptop or just enjoy a coffee. The food and drinks were delicious, and the location couldn’t be better. It’s close to the Disney parks yet tucked away enough to feel calm and private. It’s also a fantastic place for corporate events, offering everything you’d need in one gorgeous setting. One of my favorite parts was the beautiful pier on the lake. I spent time there writing poems and watching the ducks and turtles, such a serene and inspiring place! Everything was clean and well maintained. Truly a perfect mix of comfort, beauty, and tranquility.

My experience at the Caribe Royale was first class. All the staff members my wife and I interacted with were friendly and kind. Our one bedroom suite was modern, decorative, quiet and comfortable. The pool area was vibrant and relaxing, with a great atmosphere throughout the day. The food selections at The Market were impressive and tasty. The baked goods were excellent as well as their pre-packed food options. Dinner at The Venetian Chop House exceeded our expectations—delicious steaks, a warm and elegant setting, and friendly, professional staff. I would highly recommend the Caribe Royale!

This place is absolutely amazing! Family friendly resort. Top notch service and accommodations. I stayed in a King suite while visiting. The room was perfectly laid out. Large walk-in shower and bathroom, separate sitting area and large bedroom area. All the staff members I had interactions with were friendly, helpful, courteous and professional. They have great on-site dining options.

Really enjoyed my stay here, definitely a 10/10 experience. Convenient location, great service from the employees, and it overall just feels safe and comfortable (spacious clean rooms). I enjoyed the convenience of dinner, breakfast, and all the other additional eateries on-site. I also enjoyed the trail and basketball court. I can't say enough good things about this resort!

We had a regional real estate meeting here recently. The facilities were clean, easy to navigate, had plenty of parking and the staff were very nice. We actually had a day long affair so food was provided. It was delicious! I would recommend this location for any of your larger meeting space needs

Beautiful hotel! The way it's lit up at night and the waterfall at the pool are so nice. The waterslide is open at night also while the pool is open. There is a splash pad area, spa, two story gym, arcade and lots of lounge seating. There are poolside bars and restaurants. It's a great place to stay put and just relax.

A fantastic hotel. Our suite was spacious, clean and modern, with great views overlooking idrive and the dockside pool. Reception staff were friendly and welcoming upon check in. Resort buses ran regularly. We were never waiting for long. The food court had plenty of options. Breakfast wasnt great value, but dinner was much better. The walls are thin, so any noise in the corrider was heard inside the main living area. This only caused us issues one night during our 11 night stay. We would definitely return. We did have an issue with the Avis car rental located inside the hotel. They scammed me with approx $20 of unwarranted charges upon returning the car. Not directly the hotels fault, but seeing as the rental is on their property I wanted to note it to warn others.

Great lower budget option with Universal resort perks. The staff was outstanding and very helpful. We used the shuttles to the parks, a great convenience. We stayed in a suite that sleeps 6, but that would be really tight. Three people in our room was comfortable. Note that the refillable cups used in the parks are not eligible at the resort, which is really odd and off-putting. Breakfast starts at 7, which is too late for the early park hours. You'll be getting in the shuttle line at that time. Overall, it's a great place to stay. The staff is a huge plus for this resort.

Recently we had a family vacay and stayed here. The accommodations were nice, we had a suite which was very spacious. It’s convenient to Universal and they provide transportation. The pool is lovely with a great bar and excellent bartenders. The staff very friendly and welcoming, overall a great stay… you should give it a try.

Stayed in this hotel as part of a vacation package. It was clean, room was spacious. The bed was very comfortable, there was only a weird chair and stool to sit on. I would have appreciated a real and comfortable chair. The pool was amazing and the number and attentiveness of the lifeguards was noteworthy. The food available was basically a "lunch counter" the things I consumed were good but would have liked a real menu. There are plenty of restaurants available, but need to leave the property to access.

⭐️⭐️⭐️⭐️⭐️ Universal’s Endless Summer Resort is the perfect family getaway! The rooms are clean, spacious, and modern, and the atmosphere feels fun and relaxing from the moment you arrive. The staff is friendly and always willing to help, making our stay stress-free and enjoyable. The pools are beautiful, the food options are convenient and delicious, and the shuttle service to the parks is super easy and reliable. The Florida surf-vibe décor makes it even more awesome—such a fun Florida hotel with a laid-back beachy feel. And the Starbucks in the hotel is a total win for this busy mom of 4—we were all happy! My kids loved every minute of it, and so did we. We’ll definitely be coming back—this resort is a gem and such a great value for being right next to the action at Universal Orlando!

Check in was a half hour wait at 4pm with many being turned away saying their rooms weren't ready. Our "2 bedroom suite" was misleading. The description suggested there were two actual bedrooms but what we got was one bedroom and then two beds in the kitchen. All hallway noise can be heard from the kitchen bedroom. That includes any conversations, walking, doors opening and closing. Not the dealbreaker, even. What really made this a 1 star experience is the absolute filth of our bedroom floors. We arrived and the floors appeared to have never been cleaned, ever. Our feet stuck to the floors as we walked. I even tried to clean them since our visit was 4 days and was so grossed out by the third day. It made little difference despite the towel coming up black with only water- as if not cleaning the floors is standard practice. The bathroom shower curtain smells of rotten milk and mildew. The bathroom toilet only flushes every *other* time you push the lever. The bus service to universal was very convenient but understand that is what you're paying for here. Don't expect "resort" level despite the name.

Hotels location to universal and international drive is perfect for me and family . Check in was perfect . Staff very friendly, knowledgeable and helpful. Room - 2 bed suite is a good size for family . Good kitchen area to make snacks and coffee.. Had to do some clothes washing , facilities are decent but use note machine as I had issue with contactless. Waiting 5 mins max from hotel and city walk for bus so fast service plus only 5- 10 max drive . Gym facilities were good ,had everything you needed for an all over body workout. Starbucks was good for a nice coffee plus my uk app worked here so got my points.. If your coming for Halloween fright night wow was amazing , the street entertainment was better than the house .. Wall-green across the road for some cheaper supplies of water . Never use pool so can’t review but looked decent I would recommend this hotel to all

Beds are super firm and uncomfortable but that is also subjective. Urban Pantry was extremely expensive for the food received. Room was very small and no fan in the bathroom nor a normal door that would shut correctly. Could hear EVERYTHING when in our room— I’m talking someone’s phone alarm down the hall, running/foot steps, the ding of the elevator, every time someone shut or opened their door, etc. Pool is a nice size. Rooftop Bar was pretty. The one thing that was great was the location. Right next to Sapphire Falls so a quick walk to a water taxi. We did the garden path a few days and it was a short and easy walk to the parks. The buses to Epic Universe were timely and it was only a 15 min ride. So location was solid and all staff we encountered were great. Really just wish the beds were more comfortable and the room insulation was stronger with sound because everything else is more than tolerable.

My partner and i decided to stay here thinking it was a nicer/fancier resort. I have stayed at Surfs Side and Cabana Bay. I was holding Aventura to a way more higher standard. Customer Service 10/10 Room was a little small and nothing too fancy. Closet door would not close and would creek open in the middle of the night. A mini fridge was a plus but no microwave. Early in the morning we would hear kids running towards the elevators. 5/10 Hotel food 2/10 I cannot believe we paid $30 for 2 sushi rolls that were EXTREMELY DISSAPOINTING. We had pizza and could not believe the price we paid for the most SADDEST PIZZA. At 11pm our lobby was a ghost town. Nothing to wake you back up and wanna stick around to see what is worth staying up a little later. The Rooftop Bar is amazing. The drinks were good and very satisfying. I believe if Universal was to make Aventura an only 21+ resort we might give it another chance. For now... Surfs Side and Cabana Bay are superior. I would not stay here again.

We have NOTHING but rave reviews about this hotel. From the front desk staff to the servers, every single staff member delivered exceptional customer service. 17/10 in our books. They were able to accommodate my gluten sensitivity and make off-property recommendations. Everything was so clean. And the shuttles were on-time or early every time. We loved being able to stay in a hotel that’s more accommodating towards adults. As a long-time hospitality industry professional, it was a master class in service and professionalism. We’ll be booking this hotel for all our future stays.

Our second time visiting Orlando, Florida and our first time staying at Aventura Hotel. There were pros and cons of this stay, unfortunately too many cons for us to want to stay again. Cons: • Little to no atmosphere in general, the staff were not very attentive, no ‘good morning’, ‘goodbye’s and no engagement from them. • Food offerings poor (variety and quality) - examples are of the rooftop bar with limited Asian inspired dishes and a turkey sandwich from the deli which was very soggy bottom of bun and not fresh a top. • Pool amenities lacking with little areas to catch the sun - there were 3 loungers that faced the sun, if you did not get them you couldn’t face the sun as well as engaging with family in the pool. • Regular group conferences, limiting access to rooftop bar and made Starbucks/dining busy. • Not the cleanest of rooms or attentive room upkeep. An example was that although the rooms are cleaned every 2 days, we had to request for the floor to be cleaned as it was unacceptably dirty from the first day. We also had to request new shampoo which was brought after we needed it, we ran out of conditioner but again when we realised we needed it it was too late as out of the shower. Pros: • Close to CityWalk, Universal Studios Florida & Island of Adventure - within walking distance approx 15-20 min. • Starbucks which is a massive pro but not friendly to the bank! • Option to rent a car if you’re wishing to do that. • Firepit and heated pool.

We just spent a week here and it was amazing. The hotel is clean and the food available is amazing. The pool is great and the grounds are beautiful. The bus to the parks is always available. Everyone is friendly and informative at the front counter and the food counters. We would definitely stay here again.

Christina, was our first contact at the check in counter, and she made a great first impression! She was exceptional overall. The cleaners and restaurant personnel were great as well. The Hi Tech hotel amenities are awesome! Including the Relay Robot is so genuine and cute! Keep up the great work UAC staff.

Enjoyed a good stay on our recent Orlando holiday. Great value on good location with easy access to the parks via shuttle bus (5 minutes max) or 15-20 walking route to dedicated entrance for hotels. Volcano bay Water park literally next door. Staff helpful. Room clean and tidy with great views. Would be good to have a little more choice of food options. Pool area clean with plenty of towels provided. Never had a problem with sun beds in September especially during day when people are in the parks. Overall a great value hotel in good location.

This was my first time ever booking a hotel in Orlando! It was right near everything (Disney stuff and Universal stuff, along with MCO) and the room was so comfy and clean! Spacious! Shower head pressure was great and nice hot water. No noise at all in the hallways, pillows were a little thin but I felt the front desk was approachable enough we could have asked for more if we needed them! The bed was firm but still cozy. We prefer firm beds anyway. Bedding was clean and comfy. The location was right near universal-we went to Disney but I loved having the option of both within a half hour of driving! Everything we desired was within a half hour drive. We flew into MCO and it was about a 25-30 min drive. If I could do one thing differently Id maybe get a hotel slightly closer to the airport next time only because we got delayed by 7 hours flying from MA-so it would have been nice to be right next to the hotel since we got to Hilton at 1am and I hate driving that late at night haha. But a half hour was still not bad at all!!!! They were so kind and this hotel had a very easygoing atmosphere. The lobby had the self checkout area for snacks and drinks even alcohol. The vodka seltzer they had was bomb. The tiki bar and pool was a draw for us too. Only thing was a mild smell of garbage near the hot tub but was probably just the trash can since it was nearby. Not too extreme. Guy at the bar was super cool and friendly. We enjoyed the bar area for a few nights and hung out at the pool after being out all day-even if for just an hour-it was nice after a long fun day-since we were busy everyday for most of our stay! It was just a really truly great stay and I definitely see us coming back and having this as our main go-to for Orlando/the surrounding area’s trips! 😍 loved it!

The shuttle bus to epic universe stops across from the front entrance. The room with a single king was clean, bright, and new. It's a cookie cutter format from the modern Hilton garden inns. The breakfast offering at $17 is borderline. Denny's is walking distance away. Water pressure good on the second floor. The TV is big, modern, but does not have a wide viewing angle (TN?). The bed was not lumpy. Front desk was extremely helpful, please ask.

The rooms look great it seems recently updated. The lobby is really comfortable and a place to sit and hangout. The tiki bar and pool are a vibe. Wish it was open a bit later and the breakfast being over 12$ and not included (to my understanding) is the best, overall very very good. Totally worth the stay. Booked a large group and management was fantastic.

As a German, one can usually quickly find something to complain about 😅, but here there is absolutely nothing to fault! The room was very spacious and clean, equipped with everything we needed. A special highlight were the incredibly dedicated staff members. Everyone was very friendly and took great care of us. Mayru from the breakfast service went above and beyond in looking after us. We have rarely felt so comfortable: she truly is a gem of the place.

I stayed at this property for a couple of days with a friend while visiting the Universal Studio parks. The location was convenient, and getting to and from the parks by Uber was quick and easy. We signed up for the meal plan and had breakfast every morning, which turned out to be one of the highlights of our stay. The kitchen staff was wonderful—especially Mayru, who made our experience truly memorable. She greeted us warmly each morning, remembered us, and went out of her way to engage in kind conversation. She was attentive not only to us but also to her colleagues and other guests, which really stood out and made us feel welcome. Unfortunately, our last day ended on a sour note. We stored our luggage with the front desk after checkout since our flight was later in the evening. When I misplaced the claim ticket, I explained the situation to Missy at the front desk. Instead of helping me resolve the issue, she began raising her voice at me in the lobby, which was embarrassing and uncomfortable in front of my friend and other guests. I offered to describe my bag and asked if I could accompany her to the storage room, which eventually resolved the issue, but only after I gave her a tip did her demeanor change. The interaction left a negative impression on both my friend and I. Overall, the hotel itself was clean and comfortable, and most of the staff went above and beyond, particularly in the dining area. However, because of the disappointing experience with the front desk, we likely won’t be returning.

Hotel is well located, as a Diamond member the customer service was not there. Tried to talk to them about a late checkout and they didn’t allowed me to speak. Very sad because my granddaughter was celebrating with Make a Wish and I couldn’t participate because the hotel wasn’t flexible or at least allowed me to talk to them. Very sad. As a Titanium member with Marriott I have never received this service.

Very good stay. Walking distance to universal studios / islands of adventure. The shuttle to the parks is free which is good but the route back is fixed to one time from what we saw but again it’s free so you can’t complain

It’s a great place for photos and pictures. Especially nice to walk around the lake. Many birds too.

My son goes to Rollins College and he can't be happier. Great teachers, wonderful kids, delicious food, very small up to 15 students classes.

We have visited dozens of colleges and universities, and Rollins College campus is one of the most beautiful. The grounds are immaculate and spacious, located on the lake in Winter Park. While there we visited the Rollins Museum of Art on campus too.

Rollins College offers a stunning, Spanish-Mediterranean campus in Winter Park. They have the most wonderful lunch options I’ve ever seen for a college, strong academic programs that encourage hands-on learning and critical thinking. It has great liberal arts! They definitely uphold quality and beauty. It is a gem. Beyond excellent academics and caring professors, the campus has immaculate groundskeeping, lush grass, and a sparkling lakeside setting that create a calm inspiring atmosphere for learning. I enjoyed attending here.

Beautiful, small college in a quaint little town. We did the college tour today and was impressed not only of the academical buildings but also of the genuine interest in potential students. Everything felt friendly and non constricted. Be sure to check out the town of Winter Park when you are there; nice mix of ice cream parlors, burger joints and fine dining Everything situated in a small town sleepiness.

This is a private college very well rated for business school. Located in the heart of Winter Park. It is a small college with a small pool of students. Easy to park at the Sun Trust parking garage. Wonderful staff. The location is gorgeous! Regarding pricing I would say that is above average for Florida. Dorms are good. There’s options for food inside the college and outside, just crossing the street is easy to find amazing restaurants and the environment around is full of life. Security in the area is pretty good.

Amazing school. I love every square inch of this place. FIAT LUX

Great pool, wonderful slide, and play area for the kids. Full liquor bar lots of chairs. Had a wonderful time. You have to stop in and get some fresh hot doughnuts.

A great, themed pool! Perfect for kids and adults as there are kind of sections to this pool. Kids tend to stay in the areas with the characters and the big dragon slide where as adults chill in an area off to the side. Bring the sunscreen though as there isn’t much shade or cabanas!

Great Pool for the family. Plenty of spaces and chairs for everyone, and towels are provided.