The Kimpton Pittman Hotel

Loved every minute of our stay! We were able to spend enough time to enjoy the suite, have wine during Happy Hour, eat dinner at Elm & Good, and catch some rays at the pool! The staff were all friendly and accommodating. The fine details made everything so special. Record player in the lobby, fruit infused water station, big bathtub, comfy bed. I’m already looking forward to our next trip!

I recently stayed at the Kimpton Pittman Hotel and had a mixed experience. The valet staff were outstanding—quick, polite, and consistently attentive. Similarly, the front desk team was top-notch, making check-in seamless and handling every request with professionalism. Their hospitality truly stood out. However, I was very disappointed with the housekeeping. Despite staying multiple nights, our room was never properly cleaned. Even after requesting service, the trash bins weren’t emptied, and we weren’t provided with enough fresh towels. We had to call the front desk just to get basic essentials like clean towels delivered. On top of that, on our final night, we returned to find cushions placed near the bed that we hadn’t requested, which felt careless and confusing. While the property is beautiful, the lack of consistent housekeeping really took away from the experience. I hope management takes this feedback seriously. The front-of-house teams are doing a fantastic job, but they’re being let down by poor execution behind the scenes.

We had a lovely stay at the Kimpton. Rooms are spacious, only fault is that the shower has to be on absolute full blast to get hot water- there’s no “middle pressure” option which seemed bizarre. The shower floor also felt icky and wasn’t clean, you could see it doesn’t drain properly. Room wasn’t ready when we arrived which after a 18 hour day of travel, was a real bummer- but there are very clean toilets on the lobby level for refreshing yourself in. Front desk service was ok, but the valet were exceptional and the location was simply unbearable. Would definitely stay again and recommend to others (specifically couples/ single traveler / business people)

Loved the large room. We had a huge walk in shower with a deep soaking tub in it. Kind of a loft-ish design and vibe. They supplied a pair of ear plugs with a note about Deep Ellum being loud at times. It was as quiet as any other Dallas hotel we have used the week night we were there. Comfy bed, nice sheets, nice towels...We had a nice breakfast the next morning. Our usual Dallas spot lost its restaurant and did a horrible remodel. We will return!

I stayed at The Pittman Hotel Dallas from October 9–12, 2025, for a wedding weekend. I normally stay at The Joule because of its prime location, amazing food, and impeccable service , but this time, I decided to try The Pittman after seeing glowing reviews on TikTok. Ironically, the same influencer also recommended The Avery in Charlotte, where my stay had been flawless: friendly staff who went above and beyond, exceptional food and drinks, and an overall “wow” level of service. Unfortunately, my experience at The Pittman was the opposite. While the staff were polite, the warmth and attentiveness were missing. The doors were rarely opened for guests unless eye contact was made, and the check-in process, though smooth, felt cold and transactional. The property itself is stylish and appears clean at first glance. The restaurant was excellent , great food, strong drinks, and accommodating staff. However, the real issue began with my suite, which included a separate living area with a sofa bed for my daughter. That evening, she mentioned a foul smell, which I initially dismissed. By the next morning, she said she could barely sleep, and within minutes, we found the source: the carpet near the sofa bed was stained and smelled strongly of dog waste. I immediately contacted management. They came, confirmed the odor, and apologized. I gave them the chance to clean it, but when we returned, the smell was even worse. Upon closer inspection, we realized the waste had seeped between the carpet and hardwood flooring. I was nauseated and physically ill. The fact that the “thorough cleaning” was never verified by a manager afterward said everything about their quality control. I requested to be moved and upgraded , not just because of the inconvenience but because we were in town for a three-day wedding with multiple events. Our bedroom had been turned into a dressing space with every outfit, accessory, and makeup item carefully laid out. Packing it all back up and reorganizing took an entire afternoon. Despite this, management’s response was a $100 restaurant credit, which I declined , my dinner the night before had already exceeded that in tips alone. I wasn’t looking for free food; I was looking for accountability and a sincere effort to make things right. We were moved to an identical suite two floors up, no upgrade. This is a pet-friendly property, which I appreciate as a pet owner myself , but the cleaning standards are clearly not keeping up. It looks clean, but it’s not. Lastly, the location is a major drawback. The hotel sits directly across from two massive, noisy clubs filled with college crowds. Traffic was gridlocked, and music thumped until the early morning hours on both Friday and Saturday. In summary, while The Pittman is visually appealing and has potential, it severely lacks in service warmth, sanitation consistency, and management accountability. I will not be returning, and I cannot in good conscience recommend it , especially to travelers seeking the level of hospitality Dallas is known for.