(由 Google 翻译)公园老板对这些评论的回复简直是糟糕的客户服务,而且完全没有展现自己公司形象的方式。我们今天去了,非常失望。
首先,公园的清洁度很差。水特别冷。储物柜又小又贵,所有东西都很贵。没有一个补给站让我们加水,每次都要我们花钱买新的水瓶。除非你是常客,否则整个公园都让人很困惑。不退款,不方便,没有客户服务,礼品店很差,食物又贵又难吃,员工之间缺乏一致性,网站误导性很强,而且没有任何责任感。这个地方应该向商业促进局举报,因为他们偷窃顾客的钱。水世界,做得更好!Facebook 上和谷歌上那些负面评论太多了,你的声誉和公园一起一落千丈。
其次,不要向任何人问路或求助,也不要问在哪里购买或查询东西。这给他们带来了不便,他们避免看你,只是指向一个方向说向右或向那边走。
最后,我无法理解这种粗鲁、混乱、缺乏标识和准确信息的行为,让人们排 90 分钟的队才能借到滑梯的管子。你自己把那个巨大的管子扛上金属楼梯。再排 60 到 90 分钟的队才能借到那个滑梯。他们会在滑梯的尽头拿走你的管子,你得重新来一遍。排队等候去排队。此外,如果你想要小屋/平房,你得提前几个月预订,但从我读到的评论来看,这并不值得。客户服务很差劲。公园很大,连接的小路很少,就像在迷宫中行走一样。造浪池只持续几分钟。漂流河非常非常短。您必须租用漂流河用的游泳圈,但在其他任何地方都不能使用。如果您携带游泳圈的时间过长,工作人员会拦住您,训斥您携带游泳圈在公园里走来走去,因为显然只有当他们允许携带一个巨大的 2 人游泳圈爬上 5 层金属楼梯时才允许这样做。礼品店一条毛巾要 25 美元。更衣室是桑拿房,里面很热,当你在 1 分钟内就汗流浃背时,很难穿上泳衣。更衣间的窗帘很简陋,遮不住开口。储物柜的设置很奇怪,有点麻烦。有很多老年人不明白如何预订或使用储物柜,工作人员也帮不上什么忙,所以他们无法询问他们。
没有人告诉你这些事情。工作人员似乎对他们的工作非常不满意,或者他们就是那么粗鲁。我们在假期计划了这件事,非常兴奋。这是我们旅行或主题/水上乐园中最糟糕的体验。
据说是全国最好的水上乐园之一,但这都是假的。这次经历真的太太太难过了。完全是浪费时间和金钱。
也许Elitch Gardens是更好的选择。如果我们下次再来,我们会去那里。
水上乐园最棒的部分是能看到一只可爱的松鼠。
(原文)
The responses from the park owner to these reviews is atrocious customer service and a very poor way to represent your own company. We went today and were incredibly disappointed.
First of all, the park cleanliness was not great. The water was pretty dang cold. Lockers are small and expensive, everything is expensive. None of the refill station would let us fill water, they wanted us to pay for new waterbottles everytime. The whole park is pretty confusing unless you are a frequent attendee. No refunds, no convenience, no customer service, crap gift shop, expensive crappy food, no consistency between staff, website is misleading and terrible, no accountability. This place needs to be reported to the better business beuro for stealing from their customers. WATERWORLD, DO BETTER! Between the many negative Facebook reviews and the few on Google, your reputation is going down the toilet along with your park.
Secondly, don't ask anyone for directions or help or where to purchase an item or check something. Its an inconvenience to them, they avoid looking at you, and just point in a direction saying over to the right or over that way.
Last, I can NOT comprehend the rudeness, chaos, lack of signs and accurate information, making people wait in 90 minute line to borrow a tube for a slide. Carry that giant tube up the metal stairs by yourself. Stand in another 60 to 90 minute line for said slide. They take your tube at the end of the slide and you have to do it all over again. Wait in a line to go wait in a line. Also, you'll have to reserve cabanas/bungalow months in advance if you want one but from the comments i read its not worth it. Customer service is wretched. The park is massive and very few connecting paths, it's like walking through a maze. The wave pool last only a few minutes. The lazy river is super super short. You have to rent tube for the lazy river but can't use them ANYWHERE else and If you carry your tube for too long staff will stop you to reprimand you for carrying your tube around the park because apparently thats only allowed when they say it's ok to carry a massive 2 person tube up 5 flights of metal stairs. $25 for one towel at the gift shop. The changing rooms are saunas, they are very warm and it's hard to put a bathing suit on while you're sweating to death in a matter of 1 minute. The curtains for the changing stalls were ghetto and didnt cover the opening well. The locker set up is weird and kind of a pain. There were a lot of older people that couldn't understand how to reserve or use a locker and staff doesnt help with anything so they couldn't ask them.
Nobody tells you any of these things. The staff seems to be incredibly unhappy with their job or there just rude as he'll. We planned this on our vacation with soooo much excitement. It was the worst experience we've had on any trip or theme/water park.
Supposedly one of the best water parks in the nation, this is false. Im so so so sad by this experience. TOTAL AND UTTER WAIST OF TIME AND MONEY.
Maybe Elitch Gardens is the better choice. If we come back that's were we will try next.
The best part of the Waterpark was seeing a cute squirrel.