(由 Google 翻译)大急流城JW万豪酒店住宿体验令人失望:期望值高,服务却差强人意
总体评分:2/5星
我一直是JW万豪品牌的忠实粉丝——我们在坎昆JW万豪酒店的住宿体验堪称完美,从宽敞的房间到无可挑剔的服务,无可挑剔,这正是我们选择这里作为大急流城短途度假目的地的原因。可惜的是,这次体验远未达到那种奢华的标准,我们觉得价格虚高,住宿条件却很差,员工也漠不关心。每晚300多美元的房费,感觉完全不值。
我们原定下午4点入住,但我们到的时候已经是下午2点左右了,旅途劳累得筋疲力尽。前台礼貌地告诉我们房间还没准备好,但承诺房间准备好后会发短信通知我们。还好——我们在附近随便吃了点东西,然后回到大堂等候。我们坐在前台正前方,明显很疲惫,不停地刷着手机。没有人主动过来登记入住,甚至没有人理会我们在等。我们看着其他客人陆续到达,顺利办理入住手续。最后,我丈夫再次上前询问,他们像没发生什么大事一样把钥匙交给了我们。没有短信,也没有提前通知——这种感觉怪怪的,让我们感觉自己像隐形人一样,尤其是在一家“高端”酒店。
房间本身(一张标准大床)从一开始就令人失望。对于一家JW酒店来说,房间出奇地小,梳妆台很小,几乎放不下我和我丈夫的洗漱用品——我必须等他洗完脸才能刷牙和护肤。更糟糕的是,第一天晚上浴室里弥漫着呕吐物的恶臭;这太令人反感了,我们不得不在睡觉时把门关上。房间里也闷热得令人窒息——我通常怕冷,但即使把空调开到70华氏度(约21摄氏度),感觉就像在桑拿房里一样,降到68华氏度(约19摄氏度)也无济于事。更糟糕的是,床单又痒又粗糙,根本睡不好。我不知道这种痒是热气让我出汗还是床单本身的问题,反正就是让我辗转反侧。
第二天早上,我向前台反映了这个问题。他们很快就派了客房服务人员来换床单,还彻底清洁了浴室。这多少有点帮助——新的床单更柔软舒适了,呕吐物的味道也淡化了(虽然并没有完全消失)。第二天晚上睡眠质量有所改善,但这种基本问题不应该需要投诉才能解决。
缺乏主动的关怀(比如那次入住时的糟糕表现)让气氛很糟。地理位置是一大优势——大急流城市中心步行可达,而且充满活力——但优点也就到此为止了。
如果你期待的是我们在坎昆体验到的那种精致、无缝的JW魔力,那就别选这家了。这最多算个中档酒店,但价格却高得离谱,根本谈不上奢华。我们不会再来了。
(原文)
Disappointing Stay at JW Marriott Grand Rapids: High Expectations, Low Delivery
Overall Rating: 2/5 Stars
I’ve always been a fan of the JW Marriott brand—our stay at the JW in Cancun was flawless, from the spacious rooms to the impeccable service, which is exactly why we chose this location for a quick getaway in Grand Rapids. Unfortunately, this experience fell far short of that luxury standard, leaving us feeling overcharged for subpar accommodations and indifferent staff. At around $300+ per night, it just didn’t feel worth it.
Our check-in was scheduled for 4 PM, but we arrived early around 2 PM, exhausted from travel. The front desk politely said the room wasn’t ready but promised to text us when it was. Fair enough—we grabbed a bite nearby and returned to wait in the lobby. We sat right in front of the desk, visibly tired and scrolling on our phones. Not once did anyone approach us, check in, or even acknowledge we were waiting. We watched other guests arrive and breeze through check-in without issue. Finally, my husband walked up again to inquire, and they handed over the keys like it was no big deal. No text, no heads-up—it was oddly impersonal and made us feel invisible, especially in a “premium” hotel.
The room itself (a standard king) was a letdown from the start. It felt surprisingly small for a JW property, with a tiny vanity counter that barely had space for both my husband’s toiletries and mine— I have to wait for him to finished before I can brush my teeth and do my skincare. Worse, the bathroom reeked of vomit on the first night; it was so off-putting that we had to keep the door shut while sleeping. The room was stiflingly warm too—I usually run cold, but even cranking the AC to 70°F felt like a sauna, and dropping it to 68°F didn’t help much. Adding to the discomfort, the sheets were itchy and rough, making it impossible to get a good night’s sleep. I couldn’t tell if the itchiness was from the heat making me sweat or the linens themselves, but it kept me tossing and turning.
The next morning, I flagged these issues at the front desk. They sent housekeeping promptly, who changed the sheets and deep-cleaned the bathroom. That helped somewhat—the new linens were softer and more comfortable, and the vomit smell faded to a faint trace (though it never fully disappeared). Sleep improved on night two, but it shouldn’t have taken a complaint to fix basics like this.
The lack of proactive care (like that check-in fiasco) soured the vibe. Location is a plus—downtown Grand Rapids is walkable and vibrant—but that’s about where the positives end.
If you’re expecting the polished, seamless JW magic we got in Cancun, skip this one. It’s a solid mid-tier hotel at best, but the price tag screams luxury it doesn’t deliver. We won’t be back.