GRANBELL HOTEL SHIBUYA

I stayed here for 13 nights and was incredibly happy! I got a premier double room with a King bed and it was perfect. I was traveling solo but it would work just fine for 2 people. Just know, there's not much floor space so you have to use your suitcase as a wardrobe and close it when you're done to get it out of the way. Not a problem at all for me. A local friend of mine checked out my room and said as far as Japanese hotels go, it was basically a nice business style hotel room. There were little things like a tiny bit of wallpaper peeling off or some chipped paint but it's purely cosmetic. Everything worked perfectly and was clean! They also will give you fresh towels every day even if you don't need your room cleaned. Because of my extended stay, I requested housekeeping every other day at the most because I really didn't need more than that but every day when I returned to the hotel there was a bag with fresh towels hanging on my door. The front desk staff was incredible! Extremely friendly and so, so helpful. They all spoke English extremely well! Many to the point of not even having an accent which is extremely impressive! I was prepared to use the little Japanese I know and it wasn't necessary at all. When you arrive at the hotel, Trust Google maps! The front door doesn't look like a door at first and there's no obvious sign but there's a large rug in front of the door with the Hotel name on it. The location is absolutely perfect! I could walk to the New South Exit for the JY line in 3 minutes if it wasn't crowded. It made it super easy to navigate the entire city. There are also tons and tons of restaurants near the hotel and 2 different food courts within 5 minutes walk. The Scramble Crossing is maybe 5 minutes away if you take the pedestrian bridge (which you should any time you need to walk somewhere) So overall, I loved my time here and I would absolutely stay again!

Great hotel. Quiet location with easy access to multiple subway/train. Rooms quiet and clean. Rooms feel small by North American standards, but are comfortable and functional. Lots of restaurants and convenience stores nearby. Breakfast included.

The saving grace of this hotel for me was the location: it's about 2 mins away from the New South Exit of Shibuya Station (which is not as busy as the other parts of the Shibuya Station). Although to get to the metro (Futukoshin line etc), would take around 8-10 mins depends on how fast you walk. This hotel is tucked on the opposite side of the popular "Shibuya"--busy crosswalk, hachiko, etc. but I actually like it. There's also a Sukiya, Matsuya, Family mart, and 7-11 within 1 min (and a baskin robins lol). Also close to a newly opened gym, Fit Easy, that offers day pass (albeit a little pricey). I also found the water pressure in the bathroom to be satisfying, it reminds me of those hair massage spas lol. The room is very tight. I also saw some rooms where the bed is right by the door, which is just bad feng shui lol but luckily the room that I got had the bed away from the door. The carpet looks like it's been through a lot, but the bathroom is surprisingly clean. the tv is old and small, it doesn't even have youtube or apps. I think they could add a small shelf to sub for a closet. But if you're visiting Tokyo you're not going to be staying in the room the whole time anyway. If the price is competitive (which was the case why I ended up booking this place), I'd stay here again--it's alright for a solo traveler. But as a repeat visitor, I'd prioritize looking at other hotels first. Other topics: The staff was accomodating and pleasant. I thought about leaving my luggage, but I saw they were just piled in one corner away from the front desk which I just thought to be sus so I just decided to keep them with me.

I was left with no sheets, pillow cases or quilt cover for 2 nights. The mattress protector had blood stains on it. I paid less to stay at the Sheraton and trust me it is NOT worth it. Im puzzled by the reviews, My room would have been 3m x 4m, double bed, but when I booked I made an error and didn't change it to 2 people. I contacted hotel, now remember I booked a double room, they outright refused to accommodate my partner, said he would have to get his own room. They do not ever fill up coffee supply or sugar and dont ask for tea bags, they cant accommodate that either. Overall I loved Japan, however the accommodation was absolutely disgusting. So many stains on walls, it desperately needs a makeover and the bald boss at Reception is rather rude. Ladies and cleaners were lovely. I have photos to back up everything ive said and will be contacting the Japanese tourism industry. They claim to have air conditioning but I froze, the day before I left, it magically just worked and im capable of operating a air conditioning unit, ohh no remote supplied with air conditioning. I stayed for 8 nights as I'd booked it. Ive learnt a valuable, expensive lesson

The room wasn't very big, but for Tokyo it really wasn't that bad! It had everything I needed in all the right places. Good range of amenities, which I loved. The bathroom wasn't amazing as it was clear and had curtains to make up for it (it was a bit of a problem because we were 2 in that room). The staff was very nice and available, I unfortunately can't say anything about breakfast as I didn't eat in the hotel restaurant, so here is everything I liked and disliked about this hotel: 1 Literally THE BEST POSITION EVER!! Had Uohide oyster (I can't recall precisely the name, so excuse any misspelling) which had the most amazing atmosphere and lunch menu. It was in front of the Shibuya station, like, literally in front of it, which made transport very very comfortable. It had a lot of cafes, restaurants and Japanese fast food chains (Sukiya) all around and all of the food was so good my heart aches every time I remember that I can't go back right now. Though, I will admit, the hotel sign is very hidden and it took us a while of going around the area to find it, so maybe a bigger sign would be best for first timers. For those who haven't been to the hotel yet, if you see an oyster restaurant with a fish logo and look to the left, there's a sort of big "hall" with a massive door that doesn't really look like a door but if you walk up to it close enough to see the material of what it's made you'll see, on your left, a "push" sign. In summer watch out for the temperature shock. About the staff, when I say that they were awfully nice I genuinely mean they were awfully nice. I had an earache and I couldn't hear so we asked for help in finding a clinic and they immediately found the nearest one and called them, assisting us. Also, as we came early for our check in, they held our luggage, even after checking out waiting for us to finish eating breakfast in a nearby bar. So kind and careful! The view from our room (411) wasn't stunning, quite boring actually as we were looking at a few stores that were so white that looking directly at the sun would have hurt our eyes less, but that's not really a problem. There were a lot of services available but we didn't take any of them, so I can't speak up about anything.