斯科茨代尔中49个最佳儿童友好酒店

（由 Google 翻译）房间很宽敞，阳台设施不错，不过我的阳台俯瞰着停车场。浴室很大，设备齐全，而且很干净。墙壁很厚，所以房间很安静。我的空调没有校准；即使设定在75华氏度（约23摄氏度），温度实际上也停留在64华氏度（约19摄氏度）。这让我一夜未眠，感到寒冷。第二天早上我打电话报警，被告知维修人员会在30分钟内到达。我等了将近90分钟才再次打电话，终于有一支维修团队出现了。他们很快就解决了问题。酒店的庭院很漂亮，有点像沙漠中的绿洲。我入住的四天都在下雨，酒店的排水系统无法防止积水：我的房间外面积了2英寸（约5厘米）深的水，我得穿过2英寸（约5厘米）深的积水才能进入；健身房外面积了3英寸（约7厘米）深的水，我得穿过3英寸（约7厘米）深的积水才能回到房间；其他地方也一样。对于这种排水问题来说，降雨量微乎其微。健身房不错，但与我在美国和国外住过的其他五星级酒店的规模或选择无法相比。 （原文） The rooms were spacious, the balcony a nice amenity, though mine overlooked the parking lot. The bathroom was large, well appointed, and clean. The walls were thick and so the rooms were quiet. My AC was not calibrated; even when set at 75F it was actually stuck at 64F. That made for a cold night of disrupted sleep. I called it in the next morning and was told maintenance would arrive within 30 minutes. I called back after almost 90 minutes and then finally a team showed up. They did fix the problem at that point rather quickly. The grounds were quite attractive, a bit of an oasis in the desert. We got rain for the 4 days of my stay and the hotel drainage was not equipped to keep it from pooling: outside my room so that I had to walk through 2 inches of water to enter; outside the gym so that I had to walk through 3 inches of water to head back to my room; other places as well. The amount of rain was minimal for this kind of drainage problem. The gym was fine, but not comparable to the size or options of other 5 Star hotels I have stayed at in the US and abroad.

（由 Google 翻译）这是我们第一次来斯科茨代尔，也是第一次入住费尔蒙公主酒店。房间宽敞舒适，豪华无比，还能欣赏到令人惊叹的酒店美景。酒店环境整洁如新，我们尤其喜欢遍布各处的舒适休憩区，那里配备舒适的座椅、壁炉，还能欣赏到令人心旷神怡的景色，让我们一整天都乐在其中。餐饮选择丰富多样，而且每道菜都美味可口！说实话，我们真是被这里的美食宠坏了——而且酒店还为小朋友们准备了许多选择。酒店拥有众多各具特色的泳池，每个泳池都独具魅力，而且都配备了舒适的座椅，可以在阳光下或树荫下放松身心，还能享用美味的茶点！在我们入住期间，酒店正在布置圣诞装饰，每天都能看到新的进展，真是令人叹为观止。我们非常希望以后能带孩子们再来体验这里的圣诞魔力——这看起来将会是一次独一无二的体验。酒店的服务堪称典范——员工们的热情友好让我赞不绝口。我们遇到的每一位员工都非常出色——这里简直太神奇了。如果还有机会，我们一定会再次选择这家酒店，并且非常希望有一天能带家人来体验这里的圣诞魔力。费尔蒙公主斯科茨代尔酒店，做得太棒了！ （原文） Our first visit to Scottsdale and first stay at the Fairmont Princess. Rooms were spacious, comfortable and luxurious with amazing views of the property. Grounds were kept immaculate and we especially loved the many lovely seating areas spread throughout the property with comfortable seating, fireplaces and amazing views to enjoy throughout the day. There was a wide variety of dining options, all delicious! I can honestly say we were very spoiled with the delicious food options - and noticed the many options offered for little ones as well. So many choices of different pools to visit - all different and unique in their own way - but relaxing with great seating in the sun or shade, and lovely refreshments! The Christmas decorations were being set up during our stay, and it was spectacular seeing the progress each day. We would love to bring our children back to experience the Christmas magic - as looks like it would be an experience like no other. The service provided was exemplary - and I can't say enough about how amazing the staff were. Every single person we came into contact with was absolutely amazing - this place is magical. If given the chance, we would absolutely choose this property again, and would love to bring our family one day to experience the Christmas magic. Well done Fairmont Princess Scottsdale!

（由 Google 翻译）我在费尔蒙酒店短暂入住，获得了非常棒的入住体验。我遇到的每一位员工都耐心地与我交谈，欢迎我来到酒店，欢迎我来到酒店周边，询问我的住宿体验，而不是低着头的简单问候，而是认真地交谈。真是太棒了。每个人都很友好，这让我的体验好多了。我经常旅行，即使是在最好的酒店和度假村，也并非总是如此。 房间和庭院都很漂亮。泳池、花园、小径等几个地方都值得好好利用。 我会再来的，也会推荐给其他人。 费尔蒙酒店，继续加油！太棒了！ （原文） I was at the Fairmont for a short period and had an amazing guest experience. EVERY staff member I came across took the time to speak with me, welcome me to the hotel, welcome me to the area, ask about my stay, not a quick hello with their head down, a conversation. It was fantastic. Everyone was friendly, it made my experience so much better. I travel a lot and even at the nicest hotels and resorts, this is not always the case. The rooms and grounds were beautiful. There are several areas to take advantage of - pools, gardens, pathways. I would come back and recommend to others. Keep it up Fairmont! Amazing!

（由 Google 翻译）来这里参加会议，体验非常棒。员工热情友好，乐于助人。房间宽敞舒适，客房服务也很及时。泳池很棒，健身房对于酒店健身房来说也相当不错。 唯一的缺点是酒店离凤凰城机场有点远，晚上10点从机场打车到酒店价格比较贵，但这并非酒店的错。 （原文） Went here for a conference. Wonderful experience. The staff are so friendly and helpful. The rooms are spacious and very comfortable. The room service is prompt. The pool is wonderful. And the gym is very good for a hotel gym. Only negative is that it is rather far from PHX airport so the uber ride from the airport to the hotel at 10pm is pretty pricey, but that’s not the hotel’s fault.

（由 Google 翻译）我们最近在普里瓦多酒店住了两晚，体验非常棒。我们特别喜欢我们宽敞舒适的单间公寓——设计精美，是放松度假的理想之选。 从入住到餐饮，酒店所有员工都非常出色。我们尤其喜欢在Toro餐厅的晚餐——食物和服务都堪称一流！ 水疗中心环境优美，如果您热爱高尔夫，这家酒店将健康养生与运动体验完美结合。普里瓦多酒店真正能满足每个人的需求，我们迫不及待地想要再次入住。 （原文） We recently spent 2 nights at Privado, and it was absolutely wonderful. We truly appreciated the spacious comfort of our studio — beautifully designed and ideal for a relaxing getaway. The staff throughout the resort was fantastic, from check-in to dining and beyond. We especially loved dinner at Toro — both the food and service were phenomenal! The spa is beautiful, and if you love golf, the hotel is a perfect combination of wellness and sport. Privado really offers something for everyone, and we can’t wait to return.

（由 Google 翻译）简直是一次梦幻般的体验。我们来这里庆祝结婚十周年，每个人都非常友善热情。房间舒适无比，我们很喜欢酒店内的餐厅，广场酒吧的饮品也棒极了。一定要尝尝龙虾块！他们甚至还送了我们一瓶卡瓦酒和巧克力草莓！令人难忘的周年纪念日。 （原文） Absolutely magical experience. We came here for our 10th anniversary and everyone was kind and accommodating. The room was so comfortable, we loved the on-site restaurants, and the plaza bar had amazing drinks. Get the lobster bites! They even surprised us with a bottle of cava and chocolate covered strawberries! Unforgettable anniversary.

（由 Google 翻译）与Sydney、Tara、Samantha和Andrew合作真是太棒了。在我们入住期间，他们总是竭尽全力地照顾我和我的家人。他们热情友好、彬彬有礼、专业且亲切。他们的服务是我过去几年来入住公主酒店以来体验到的最好的（我的孩子们总是很喜欢他们举办的节日活动）。店员们也非常友好，包括我们见过多次的Julie。我们体验到的客户服务让我们期待着下次光临，尽管我很怀念几年前开着他的猎鹰号来过这里的Jeff先生。度假村的庭院很漂亮，房间很棒，泳池维护得也很好，这家度假村堪称瑰宝，其客户服务也让它在斯科茨代尔的其他地方脱颖而出。 （原文） Sydney, Tara, Samantha, and Andrew were absolutely fantastic to work with. They regularly went above and beyond to accommodate my family and I during our visit. They were pleasant, courteous, professional, and personable. The service with them is the best I’ve experienced so far in my time visiting and staying at the Princess for the last several years (my kids always enjoyed the holiday events they put on). The folks working the stores were also very friendly including Julie who we saw multiple times. The customer service we experienced makes us look forward to our next visit, although I do miss the gentlemen, Jeff, who used to visit the resort with his Falcon some years ago. The grounds are beautiful, the rooms are fantastic, pools in excellent shape, it’s a gem who’s customer service sets it a part from the rest of Scottsdale.

（由 Google 翻译）我们表弟的生日庆祝之旅过得非常愉快。从我们走进去办理入住的那一刻起，服务就达到了A+++。每个人都非常友好热情。小屋很漂亮。泳池令人放松，而且干净闪亮。这里满足了我们所有的期望。非常感谢我们的司机、调酒师和休息室的女服务员。我一定会很快再来这里！ （原文） We had a lovely stay for my cousins birthday celebration. From the minute we walked up to check in, the service was A+++. Everyone was so friendly and accommodating. The casita was beautiful. The pool was relaxing and sparkly clean. It was everything we could have wanted. Shout out to our chauffeurs, the bartenders, and our waitress at the lounge. Will definitely be back here again soon!

（由 Google 翻译）这家酒店坐落于高尔夫球场旁，环境优美，氛围宜人，让人一踏入便倍感舒适。整个酒店都一尘不染。从户外休息区到餐厅，每个空间都经过精心设计，令人赏心悦目。 晚宴在户外举行，俯瞰高尔夫球场，设有酒吧，并提供种类丰富的美味小食。员工服务周到、专业且热情友好，令人印象深刻。令人叹为观止的景色和轻松的氛围让人流连忘返，想要在此多停留一会儿。 会议期间提供的早餐新鲜健康，摆盘精美。代客泊车服务也十分出色。虽然我因为酒店客满而无法入住，但代客泊车团队竭尽全力地帮我妥善保管行李，让我不必整天拎着它们到处走动。 总而言之，我对这家酒店及其提供的卓越服务赞不绝口。 （原文） This property is situated right on the golf course, offering a beautifully maintained and inviting atmosphere that immediately gives you great vibes. The entire place is immaculate. From the outdoor seating areas to the restaurant, every space is thoughtfully designed and visually stunning. The evening reception was held outdoors, overlooking the golf course, with a full bar and an impressive spread of delicious finger foods. The staff’s service was exceptional—attentive, professional, and genuinely welcoming. The breathtaking scenery and relaxed ambiance make you want to linger and enjoy the setting even longer. The breakfast served during the conference was fresh, healthy, and well-presented. The valet service was also outstanding. Even though I couldn’t get a room at the same hotel since it was fully booked, the valet team went above and beyond by safely storing belongings so I didn’t have to carry them around all day. Overall, I have only wonderful things to say about this property and the incredible level of service it provides.

（由 Google 翻译）我们最后一刻才找到这家酒店度假村，但客服非常出色，乐于助人！每个人都热情友好。房间宽敞舒适，享有美丽的露台景观，还配有迷你厨房。作为商务旅行，这里是一处绝佳的休闲胜地，拥有三个泳池可供选择，一个高尔夫球场、一条漂流河等等，甚至还有一个酒吧。B1楼的调酒师人很好，健谈又酷，甚至还送了我一杯免费的雪碧，而我妈妈则喝了一杯老式雪碧，她整晚都在谈论它。我100%推荐这里作为家庭度假的选择，仅仅因为住了一晚，我就想以后带着侄女和侄子们再来！ （原文） We found this hotel resort very last minute, but the customer service was very outstanding and helpful! Everyone was friendly and welcoming. The room was nice and spacious, with a nice patio view with its own mini kitchen. As a business trip, this was a nice relax retreat with 3 pools to choose from, a golf course, lazy river, and more including a bar. The bar tender by building B1 was very nice, he was talkative and cool he even gave me a free sprite, while my mom had an old fashion she talked about the whole night. I 100% recommend this place for family vacations, just for my 1 night of staying made me want to return for future visits with my niece and nephews !!!

（由 Google 翻译）这家美丽的酒店优雅地举办了一场为期两天的小型活动，共有800人参加。其中至少有500人在此过夜。 客房家具虽然有些老旧，但保养得很好。床出奇地舒服，床单上没有污渍和斑点，总体来说很舒适。我非常喜欢我的住宿体验！ （原文） This Beautiful property hosted a small 2 day event of 800 people very elegantly. Including overnight stays for at least 500 of us. The guest room furniture is older but well kept. The bed was surprisingly comfortable, linen was free of spots and stains, and just overall comfortable. Absolutely loved my stay!

（由 Google 翻译）非常棒的度假村。干净整洁，景观优美。房间很难降温，而且当时气温只有80华氏度（约27摄氏度），而且阴天。浴室可以加个双盥洗台。应该取消浴缸，给马桶单独留出空间，这样有人在使用时可以准备洗漱或淋浴。床上用品很奇怪。毯子是滑溜溜的涤纶，羽绒被只要稍微动一下就会滑落。房间里的座位非常不舒服，露台的椅子也一样。泳池不错，但我们被一群黑鸟围攻！它们从客人的水壶里喝水，真是恶心！我们只见过一次驯鹰师，而且他只是走过而已。冰镇饮料就别喝了。我在JW万豪驼峰酒店喝过更好的。漂流河很放松，但到处都是树叶和杂物。停车租来的车很麻烦。我们付费购买的停车卡两天都没用。总的来说，这里不错，但我不会支付每晚670美元的费用。我们通过 Costco 购买了一个套餐。 （原文） Very nice resort. Clean. Beautiful landscaping. Room was difficult to cool and it was in the 80’s and overcast. Bathroom could use a double vanity. Should nix the tub and give the toilet its own room so someone can be getting ready or showering while it’s in use. Bedding is odd. Blanket is a slippery polyester and the down comforter slides right off if you move an inch. Seating in the room is very uncomfortable, as are patio chairs. Pool was nice, but we were overrun by black birds! They were drinking out of guest’s water pitchers, which was totally gross! We only saw the hawk handler one time, and he only walked through. Pass on the frozen drinks. I’ve had better at JW Marriott Camelback. The lazy river was relaxing, but very littered with leaves and debris. Parking our rental car has been a pain. The pass, which we paid for, did not work for 2 days. Overall, it’s a nice place, but I wouldn’t pay the $670/night fee. We purchased a package through Costco.

（由 Google 翻译）这是一家地理位置优越的度假村，非常棒。它靠近所有地方，这是一大优势，包括机场（仅需30分钟车程）。步行即可到达商店和餐厅。工作人员都很友善，乐于助人，床也很舒服。池畔餐厅的菜品很棒，客房服务也很棒。咖啡厅的咖啡味道也不错。度假村很大。我唯一不喜欢的是漂流河上午11点开放，下午6点关闭。我们很喜欢漂流河，以后一定会再来的。 （原文） This is a very good resort in an excellent location. It was close to everything, which was a huge plus, including the airport (only a 30 minute drive away). There are shops, resturaunts within walking distance. The staff were all kind and helpful and the beds were comfortable. Thei poolside resturaunt food was good, room serice food was good too. The coffee at the coffee shop tasted good too. Its a pretty large resort. They only thing I did not like is that the lazy river opens at 11am and closes at 6pm. We enjoyed the lazy river and will definetly be back soon.

（由 Google 翻译）啊……威斯汀基尔兰酒店！一座舒适的宫殿，如同海市蜃楼般从沙漠中拔地而起，宛如生者的梦境。员工们热情地迎接我，笑容温暖得仿佛要被烈日灼伤。他们真是友善的人们——热情周到，仿佛被某种古老的待客之道所驱使。 然而，我必须承认……这里每一杯美酒，每一口人间奢华，都价格不菲，就连特兰西瓦尼亚的伯爵也会捂紧钱包。价格过高？的确如此。于是我啜饮着血橙鸡尾酒，欣赏着篝火在沙漠石上跳跃，不禁为这讽刺的现实轻笑……我并不讨厌这次入住，即使它掏空我的钱包的速度比抽干血管还快。🦇 （原文） Ah… The Westin Kierland! A palace of comfort rising from the desert sands like a mirage for the living. The staff greeted me with smiles so warm, I feared they might burn beneath the gaze of the sun itself. Truly, they are friendly creatures — eager to serve, as if compelled by some ancient hospitality spell. Yet, I must confess… every goblet of wine, every morsel of mortal luxury here comes at a price steep enough to make even a Transylvanian count clutch his coin purse. Overpriced? Indeed. So I sip my blood-orange cocktail, admire the firelight dancing over desert stone, and laugh softly at the irony… I didn't hate my stay, even if it drains my wallet faster than I drain a vein. 🦇

（由 Google 翻译）住在峡谷套房，非常棒。你可以使用腓尼基的设施。总的来说，这里很不错。第一天的泳池餐很棒。第二天我点了同样的菜，却发现了一个意想不到的惊喜。绿色莎莎酱里夹着一根长长的金属丝。我把它放进嘴里，幸好很快就吐了出来。服务员把它拿了回去，没有收费，但管理层没有表示任何确认。这本来可能会是一个非常严重的问题，幸好不是所有当事人都遇到过这种情况。员工需要接受培训来应对这种突发事件。 （原文） Stayed at the Canyon Suites, which are phenomenal. You get access to the Phoenician facilities. Overall, it’s pretty good. The pool food the first day was awesome. Ordered the same thing the next, and found an unwelcomed surprise. A piece of long metal wire in the green salsa. I put it in my mouth but thankfully spit it out quickly. The server took it back and didn’t charge, but no management acknowledgment or anything. This could have been a very serious issue, which thankfully it wasn’t for all parties. Staff needs trained for odd events like this.

（由 Google 翻译）我和丈夫都超爱这家度假村。我们简直爱不释手，今年已经是第五次来这里庆祝我的生日和结婚纪念日了。我们两年前在度假村结婚，非常喜欢这里。这里的员工服务一流，非常周到，客房服务人员也非常出色。我只有一个不满。我们在这里住了四个晚上，通常来说，这里都是一个令人愉快的度假胜地。然而，不幸的是，我们来这里的时候正值一个大型会议，有超过600名与会者，他们每天早上7点就开始在我们窗外享用丰盛而喧闹的户外早餐。我们住在这里之后，每天早上8点，他们都会用响亮的早餐铃声叫醒所有与会者，所以即使600人的喧闹声还没把你吵醒，铃声也会把你吵醒。对于一对来这里庆祝生日/周年纪念日、暂时不带孩子的夫妇来说，这次的体验有点令人失望。下次，您应该将所有会议参加者安排在酒店的同一区域，可以俯瞰非常吵闹的早餐，而将那些想在早上 6:45 之后睡觉的人安排在酒店的另一侧。 （原文） My husband and I absolutely love this resort. So much so we are on our 5th visit for my birthday and our Anniversary. We were married at the resort 2 years ago and we love it here. The staff are top notch and so attentive and the housekeeping staff is remarkable. I only have one complaint. We have been here 4 nights and it is usually a welcome get away. However, unfortunately we were here during a large conference of over 600 attendees who had a large and very loud outdoor breakfast starting at 7am right outside our window on every single morning we have been staying here. At 8am they call all attendees in with a loud bell from breakfast, so if the noise of 600 people didn't already wake you, the bell will. For a couple who were here for a birthday/anniversary trip on a break from children this was a bit disappointing. Next time you should place all of the conference attendees in the same area of the hotel that overlooks this very loud breakfast and put the rest of us who want to sleep in past 645am on the other side of the hotel.

（由 Google 翻译）白宫设计工作室 Sherry Molly Victoria Jeremiah Tommy Angel Eleazar Angelica Roberto Shaun 今晚除了白宫设计工作室，酒店员工也棒极了。他们的体贴、友善和真诚让这个夜晚如此美好。我和经理Emily聊了聊，她对员工们赞不绝口，这更加印证了我之前的想法。非常感谢大家的辛勤付出，真希望我能把更多人的名字都写进名单里，今晚如此精彩，没有他们就没有！谢谢，谢谢，谢谢！这是一个多么美好的夜晚，你能感受到你们为此付出的心血和汗水💙 （原文） White House design studio Sherry Molly Victoria Jeremiah Tommy Angel Eleazar Angelica Roberto Shaun Along with the White House design studio the hotel staff tonight was amazing. The thought, kindness and authenticity of the staff made the night amazing. I spoke with the manager Emily and she genuinely spoke so highly of the staff which only corroborated what I already thought. Thank you so everyone and their hard work, I wish I could name more people in my list the night was so amazing and that would not be possible without them! Thank you thank you thank you! Such a great night and you can tell the blood, sweat and tears put into it💙

（由 Google 翻译）非常好，但达不到五星级标准。 我们早上10:30就到了，一到就能入住房间。这总是件好事，但美中不足的是房间似乎没有为新客人做好充分的准备，桌子上摆放着半空的水瓶，躺椅上还有一处难看的污渍（附照片）。房间很大，但感觉有点过时。浴室里有坐浴盆，这在美国酒店并不常见，这让我们很惊喜。 我妻子在水疗中心做了面部护理，我在酒店打了高尔夫球。两处都很不错，但达不到五星级标准。第一晚也在酒店内的Tavern餐厅吃了晚餐，体验堪称五星级。 入住期间，我们在房间内以及Mowry and Cotton餐厅享用了早餐，这些餐厅的餐食和服务都堪称五星级。 泳池的设施有点奇怪，家庭泳池有软垫躺椅，而成人泳池却没有。因此，大多数夫妇即使没有孩子也会选择家庭泳池。至于躺椅上的坐垫，它们又脏又硬。我从来不会不带毛巾就躺在上面。请看附图。Phoenician 需要投资购买新的泳池座椅和边桌，因为很多都坏了。 我们入住的前几天，泳池服务最多只能给3分，但最后一天，John 在泳池边的服务很棒，给了5分。 Phoenician 是该地区住宿的一个不错的选择，但体验达不到五星级。 （原文） Very good but not 5 star. We arrived early at 10:30 and were able to get into our rooms upon arrival. That is always a plus, the downside was it didn’t appear the room was fully prepared for the new guest as there were half empty water bottles that greeted us on the table and a funky stain on the chaise lounge (pic included). The room was large, but felt a bit dated. A surprise for us was the bidet in the bathroom, not common in American hotels. My wife had a facial at the spa and I played the golf course on site. Both were good, just not 5 star good. Dinner was also on site at the Tavern the first night and that experience was 5 star. During our stay we had breakfast in the room and at Mowry and Cotton and those meals and service were 5 star. Accommodations at the pool were a bit strange to have cushioned lounge chairs at the family pool but not at the adult only pool. Hence, most couples even without children went to the family pool. In regards to the cushions on the lounge chairs, they were filthy and strained. I would never lay on one with out a towel. See pictures attached. The Phoenician needs to invest in new pool seating and side tables as many were damaged. Service at the pool was a 3 at best our first few days, but a 5 on our last day with John providing great service poolside. The Phoenician is a very good option for a stay in the area, just not a 5 star experience.

（由 Google 翻译）我们于2025年10月下旬在这里住了4晚。酒店占地广阔，空间宽敞，适合漫步。我们的房间正对着仙人掌花园，环境安静。虽然我们住在五楼，但可以进入花园，穿过花园到达大堂和酒店的其他地方。我们在这里开会，利用会议室和东西草坪享用早餐和午餐。酒店配备了充足的遮阳伞，方便用餐时遮阳。所有餐点的菜品选择丰富多样，包括蛋白质、碳水化合物和水果。 （原文） We spent 4 nights here in late October 2025. The hotel is laid out on a large piece of land with plenty of space to wander. Our room was facing the cacti garden and was a quiet location. Even though we were on the fifth floor we could access the garden and walk through it to get to the lobby and other parts of the hotel. We had meetings here and utilized the meeting rooms and east and west lawns for breakfast and lunch. They had plenty of umbrellas to give shade during these meals. The food for all meals was a wide variety of options from protein, carbs and fruits.

（由 Google 翻译）10月18日至20日，我带孙子来这里庆祝他的18岁生日。为我们办理入住的年轻女士非常专业友好。我们入住的第一间房有异味。当我告诉前台房间有类似烟味的难闻气味时，前台的工作人员态度很不友好。后来房卡打不开，我去找另一位男士，他的态度也很不友好。帮我们把行李送到房间的男士非常友善专业，所有客房服务人员也都很棒。然而，为我们办理退房的女士态度非常粗鲁恶劣。入住时礼宾部告诉我们可以延迟到下午3点退房。结果，我们接到这位态度恶劣的礼宾部的电话，说我们必须在下午2点退房，否则她会收取我们下午3点退房的额外费用。她粗鲁咄咄逼人的态度非常不专业。我曾在2025年1月入住过Canyon Suites酒店，当时所有人都非常友好，客户服务也非常好。以后我还会选择Canyon Suites酒店，那里的服务非常出色。 （原文） Took my grandson for 18th birthday October 18-20. The young lady that checked us in was very professional and friendly. Had a problem with odor in first room we were given.The front desk guys were not friendly when I said the room had a bad odor like smoke. When the key was not working and I went back to the other gentleman he was not friendly either. The gentleman who took our bags to room was very nice and professional and all the housekeeping staff.The lady who checked us out was very rude and bad attitude. Was told by concierge at check in we could have late check out of 3pm. Received a call from the rude concierge saying we had to be out at 2pm or she would charge for another day for 3pm check out. It was the Rude aggressive attitude she used that was very unprofessional. Had stayed in Canyon Suites in January 2025 and everyone was very friendly and excellent customer service.In the future I would go back to Canyon Suites where there is stellar service.

（由 Google 翻译）去菲尼基酒店享用了下午茶。服务无可挑剔，茶水醇香，三明治、饼干和糕点也都非常美味。景色更是令人叹为观止！下次去凤凰城地区，我一定会尽力入住这家酒店。 （原文） Went to the Phoenician for afternoon tea. The service was exceptional, the tea was good and the sandwiches, biscuits, and pastries were all very good. The view was awesome! I will make every effort to stay at the Hotel on my next trip to the Phoenix area.

（由 Google 翻译）我对这家酒店的感觉很复杂。好的方面是，代客泊车员服务周到，让人感觉宾至如归，但当我费力地搬运行李时，却没有人帮我开门。不好的方面是，前台经理办理入住时态度非常傲慢。最棒的是，我们在天空岛🏝租到了一间小屋。服务人员“戴维斯”的服务很棒👏。蚊子🦟成群结队，被咬了很多包。房间的空调很糟糕，根本没用，幸好晚上比较凉爽。早上🌄太阳升起，我从床上走到浴室，空气中弥漫着灰尘和死皮，真恶心🫣🤮。房间很宽敞，景色也不错。我很喜欢游戏厅，晚餐也很好。我看到一位厨师或厨房工作人员🤔👀在小屋附近的浴室使用后没有洗手。我问他是否会洗衣服，他却不理我。真是恶心透了😝。我不会在咖啡馆吃饭，我会去楼下。总的来说，我会选择别的地方，不过这家店确实设施齐全，环境也不错。这个地方有潜力，但就这个价格而言，缺点确实很多。 （原文） I have mixed feelings about this place. The good - the valet guys do a awesome job making you feel welcome but no one to open the to get inside while I struggling with my bags. The bad thing is that receptionist manager was very snooty when checking in. The great thing is we got a cabana for the day at sky island 🏝. Great service by "Davis" he did a great job 👏. Mosquitoes 🦟 were out in droves many bites from the area. Our room ac was horrible, never worked thank goodness it was cool at night. The morning 🌄 the sun comes up and I move from bed to bathroom and all can see is dust and dead skin in the air. Disgusting 🫣 🤮. Room was spacious and view was nice. I did enjoy the arcade and the dinner was nice. I did see a cook or someone work in kitchen 🤔 👀 not washing their hands after using bathroom by the cabanas during the day. I asked him if he was going to wash them and he ignored me. Absolutely 💯 gross 😝. Not eating at the café. Downstairs. Overall I will choose a different place but it does have everything in one place and the landscape is pretty. This place has potential but there are definitely a lot of flaws for the price to stay here.

（由 Google 翻译）这家酒店真是太棒了！从抵达的那一刻起，我就印象深刻。房间宽敞，设计精美，露台更是锦上添花，非常适合放松身心。食物不仅美味，简直就是艺术的化身。我们也很喜欢酒店内的活动和设施，它们为入住体验增色不少。 我们遇到的每一位员工都热情好客，专业敬业。这家度假村名副其实，堪称奢华。 不过，我还是想提一下一个小遗憾。在泳池边点餐时，我们并没有注意到账单上已经自动添加了小费。我们慷慨地付了现金，结果后来才发现我们一共付了近40美元的小费。当我向服务员要了详细的收据并指出这一点时，服务员却拒绝退还。在这种档次的酒店里，这种行为实在令人难以接受。 除了那次体验之外，其他一切都很棒。我一定会再来的，但下次我会更加谨慎地处理账单。 （原文） This property is spectacular. I was incredibly impressed from the moment I arrived. The rooms were spacious and beautifully designed, and the patio was such a nice touch—perfect for relaxing. The food wasn't just delicious—it was truly a form of art. We also enjoyed the on-site activities and amenities, which added so much to the experience. Every staff member we encountered was warm, welcoming, and professional. The resort truly lives up to its luxury reputation. That said, I do want to note one disappointment. While ordering at the pool, we weren’t aware that an automatic gratuity had already been added to the bill. We tipped generously in cash—only to later realize we had double-tipped nearly $40. When I asked for an itemized receipt and pointed this out, the server refused to return the money. That felt unacceptable at a place of this caliber. Aside from that experience, everything else was fantastic. I would definitely return—but next time I’ll be more cautious about the bills.

（由 Google 翻译）员工非常热情周到。我提到那天是我丈夫的生日，之后送早餐的客房服务员特意为他准备了一份生日小礼物。泳池服务很棒，健身房也很棒，食物也很美味，淋浴间略小，但完全可以接受。我们11月初去的时候，所有设施都运转正常。这是我们今年第二次入住，下次还会带孩子一起来。 （原文） Staff is very attentive. I mentioned it was my husbands birthday and the room delivery/service person who brought us breakfast later left a birthday treat for him. Poolside service is great, gym is great, food is great, showers are slightly small but no complaints there. All amenities were functioning when we went beginning of November. It was our second trip there this year and we will go again next time with our kids.

（由 Google 翻译）这家酒店非常棒，离斯科茨代尔机场很近，距离凤凰城天港国际机场大约40分钟车程，附近就有不错的购物中心。酒店大堂和餐厅环境优美，方便客人用餐。工作人员非常热情周到，允许我们提前入住。房间大小适中，轻松容纳三人。我强烈推荐这家酒店。 （原文） This was an amazing hotel close to the Scottsdale airport about 40 mins from Phx Sky Harbor not far from a nice shopping center area, a lovely lobby and restaurant on site for its guest. The staff was very accommodating with allowing us to check in early. The rooms are a nice size and easily accommodated 3 people. I would definitely recommend you staying here.

（由 Google 翻译）最近因为出差住在这里，我已经迫不及待地想带家人再来一次了！这绝对是我去过的最美的度假村之一。它距离凤凰城机场（PHX）大约25-30分钟车程，打车往北走非常方便！度假村本身拥有美丽的开放空间，很多现代化的室内外座位，而且每个房间都有一个小阳台。我每天早上都会在阳台上喝咖啡！度假村内有很多餐饮选择，而且味道都非常棒。我们在泳池边的烧烤餐厅和一家叫Tia Carmen的餐厅（我记得是这个名字）都吃过，都非常美味！我们还为会议预订了几次餐饮，味道好得令人惊喜！度假村内有一家星巴克，非常方便，而且看起来非常现代化，像是全新的。度假村里还有一家便利店，但是价格贵得离谱（我花了15美元买了一小瓶旅行装的干洗香波），不过有这个选择总是好的。 房间本身宽敞、干净、豪华。我平时在酒店睡不好，但在这里我每晚都能轻松睡足8小时。床铺无比舒适。 每天早上我都会去健身中心，那里的规模和器材都让我惊喜不已。所有设施看起来都崭新如初，维护得也非常好，而且空间宽敞，包括有氧运动室、力量训练室以及度假村举办健身课程的教室。 至于活动，酒店内有很多选择，而且距离许多主要旅游景点也很近。我没机会体验酒店的高尔夫球场，但我的房间正对着球场，景色优美，维护得也很好。酒店内的水上乐园也很棒，有漂流河、多条水滑梯，还有几个泳池，包括一个成人泳池。 酒店各处的工作人员都非常热情周到，让人感觉很舒服。总而言之，我在这家JW万豪酒店度过了一段美好的时光，迫不及待地想要再次入住！ （原文） Recently stayed here on a work trip and I can’t wait to bring my family back! Seriously one of the most beautiful resorts I’ve been to. It’s situated about 25-30 min from the PHX airport, very easy to get an uber and head north! The resort itself has beautiful open spaces, lots of modern indoor and outdoor seating, and each room has a little balcony. I spent every morning out there drinking my coffee! There are many food options that are actually really good on property. We ate at the pool side grill and Tia Carmen I believe it was called. Both were delicious! And we had food catered for several meals for our conference that was shockingly good! There’s a Starbucks on site which is super convenient and it looks super modern and brand new. There’s a convenience store which is severely overpriced (I paid $15 for a tiny travel sized dry shampoo), but again nice to have the option. The rooms themselves are spacious, clean, and luxurious. I never sleep well in hotels and I got my 8 hours every night no problem. The beds were incredibly comfortable. Every morning I went to the fitness center and was again surprised by the size and equipment. Everything looks brand new, is well maintained, and there’s plenty of space including a cardio room, weight room, and a room for fitness classes hosted by the resort. as for activities, there is plenty to do on site, and you’re also close to a lot of major tourist areas. I wasn’t able to try it out but my room faced their on site golf course that was also lovely with great views and maintained well. The water park on site was nice, with a lazy river, multiple water slides, and then several pools including an adults only pool. Start everywhere was extremely attentive and pleasant to interact with. Overall I had an amazing stay at this JW and cannot wait to return!

（由 Google 翻译）我在这里度过了一段美好的时光！员工热情周到，房间舒适宜人，景色优美。整个酒店维护得非常漂亮，是享受宁静假期、体验水疗、高尔夫、网球和匹克球的理想场所。 （原文） I had an amazing stay! The staff were incredibly welcoming and attentive and the rooms were comfortable with great views. The entire property is beautifully maintained perfect for a peaceful getaway, spa, golf, tennis and pickleball.

（由 Google 翻译）房间不错，大部分服务也很好。唯一不太满意的是代客泊车，因为我从房间走到酒店门口，他们却不允许我的司机等我几分钟。酒店位置靠近很多购物、餐饮和娱乐场所，但步行无法到达，需要乘坐交通工具。 （原文） Rooms are nice. Most of the service is good. Only has an issue with the valet area because they wouldn’t allow my driver from the car service wait a couple minutes while I was walking down from my room. Location is near a lot of shopping, restaurants and entertainment, but not walking distance. You’ll need transportation.

（由 Google 翻译）上周末带我的三个孙女来玩，玩得很开心。她们玩得非常开心。我们没有订豪华房，而是订了两张床，这已经足够了，因为我们根本不在房间里。她们很喜欢水上乐园和其间的活动。她们非常喜欢早上的瑜伽。我喜欢整个度假村的一切都以孩子为中心，我八岁的女儿喜欢用她自己的房卡给我们开门。自助早餐一点也不好吃，而且价格过高。我觉得泳池边的食物像是标准价格。我停车被多收了三次钱，不得不联系客服来纠正。他们立即就改正了。明年我一定会带我的女儿们再来。停车很糟糕，很难找到车位。 （原文） Took my 3 granddaughters last weekend it was fun. They enjoyed themselves tremendously. We didn’t do a fancy room. Had the two bed which was more than enough because we weren’t in the room at all anyway. They enjoyed the waterpark and the activities in between. They really enjoyed yoga in the morning. I love that everything was kid focused throughout the entire resort my eight-year-old liked using her own room key card to open the door for us. The breakfast buffet was not great at all, And very overpriced. I felt as though the food by the pool area seemed like standard pricing. I was overcharged for parking three times and had to contact customer service to correct it. Which they corrected this immediately. I will definitely return with my girls next year. Parking is horrible and hard to find a spot

（由 Google 翻译）我和家人在这里度过了非常愉快的时光。虽然只住了一晚，但玩了两天水上乐园。房间很干净，服务也很棒。我10岁的孩子玩得不亦乐乎。我也很喜欢水上乐园，包括水滑梯、漂流河和按摩浴缸。孩子们有很多可以玩的项目。酒店内就有餐厅、咖啡店和甜甜圈店，非常方便。 （原文） Me and my family had a great time here. Only stayed 1 night but enjoyed the water park for 2 days. Room was clean. Customer service was great. My 10 year old had a blast. I also enjoyed the Waterpark including the water slides, lazy river and jacuzzi. Plenty of things for kids to do. On-site food, coffee and donuts is convenient.

（由 Google 翻译）这是我第四次旅行了。我的两个孩子很喜欢来这里。这次的体验并不好。帮我办理入住的客服很粗鲁，而且毫不掩饰她的不满。她唯一一次表现出高兴的时候是想让我给她好评的时候。 我订的是灰熊套房。其中一个房间的过滤器太脏了，所以很热。两位维修人员人很好，友好，也很乐于助人。主卧的地毯在浴室旁边被撕破了，如果你没穿鞋踩上去，就会被尖锐的东西戳到脚。 礼品店的员工非常友好，乐于助人，魔法探索商店的员工也是如此。 游泳池非常有趣，我的两个孩子总是玩得很开心。 我希望我能像以前一样付款。我很高兴来这里，因为我知道我的账单已经付过了，不用再担心了。我也不喜欢停车费，而且他们从二月份开始就提高了停车费。 （原文） This trip was my 4th trip. My two kids love coming. This experience was not the best. The guest service that checked me in was rude, and she was not hiding that she was not happy. The only time she showed any happiness was when she wanted me to leave her a positive review. I got the grizzly suite. In one of the rooms, it was so hot because the filter was so dirty. The two maintenance guys were nice,friendly, and helpful. In the master bedroom the rug was ripped by the bathroom so if you didn't have shoes on and you stepped on you would poke your feet with something sharp The gift shop staff are very friendly and helpful so was the magic quest store staff. The pool was very fun my two kids always have a blast. I wish I was able to make payments like I was able to in the past. I loved coming knowing my bill was already paid and didn't have to worry about that. I also don't like how you have to pay for parking which they also raised the parking fee from February.

（由 Google 翻译）我们在斯科茨代尔大狼屋度假村住了三天两夜，玩得非常开心。我的孩子们分别是4岁、5岁和8岁，他们让我们忙得不可开交。 我们提前预订了279美元的套票，包含无限次攀岩、绳索挑战、镜子迷宫、迷你高尔夫以及100美元的餐饮消费额度，还赠送了所有儿童的饮料杯和4条纪念毛巾。 我的孩子们身高分别是42英寸、43英寸和49英寸。根据斯科茨代尔大狼屋度假村的官网信息，身高在42-48英寸之间的儿童可以在成人的帮助下体验绳索挑战，但实际情况并非如此，所有参与者身高必须超过45英寸。此外，官网还显示攀岩的身高必须达到48英寸，但攀岩本身并没有身高限制。我身高43英寸的5岁女儿非常兴奋，因为她可以体验攀岩，而我身高42英寸的4岁儿子则非常失望，因为他不能体验绳索挑战。 总的来说，我们成功地转移了他的注意力，还给他买了MagiQuest魔杖和保龄球，这样在我另外两个孩子玩绳索挑战和攀岩墙的时候，他也有其他选择。我的三个孩子都非常喜欢镜子迷宫和迷你高尔夫。 我们还提前预订了所有人的自助早餐，每天早上都吃得很开心。早餐种类丰富，我们很喜欢新鲜的鸡蛋和煎蛋卷。 我们遇到的所有工作人员都非常友善，当我跟经理反映身高不符的问题时，他非常抱歉，态度也很友好。自助餐台的Judy非常热情友好，每天早上都会详细地告诉我们自助餐的流程，甚至在用餐过程中还过来询问我们的用餐情况。 水上乐园周围的座位有点少，这让我们有点意外，不过我们很喜欢用餐区有很多桌椅，所以我们不用每个人都占一个座位。 这个水上乐园看起来比我们常去的Garden Grove水上乐园要小一些，但是有很多项目可以玩，孩子们都玩得很开心。我丈夫还要特别感谢绳索挑战项目的Hunter，他总是尽心尽力，远超预期；还有迷你高尔夫球场的Mara，她在我患有自闭症的8岁儿子情绪崩溃时给予了她很大的帮助。 总而言之，我们玩得非常开心，很高兴我们利用这四天的周末时间去了一趟。 （原文） We spent 3 days (2nights) at Great Wolf Lodge Scottsdale and had a really good time. My kids are 4, 5 and 8 and kept us really busy. We prebooked the $279 pass with unlimited rock climbing, ropes course, mirror maze, mini golf and $100 food credit, included soda sippers for all and 4 souvenir towels. My kids are 42 inches, 43 inches and 49 inches, per GWL Scottsdale website kids with heights 42-48 inches could do the ropes course with an adult to help, but this isn’t true, everyone must be over 45 inches to participate. Also per GWL Scottsdale website kids must be 48 inches to do rock climbing but there is no height requirement for rock climbing. My 43 inch 5 year old was thrilled because she could do the rock climbing however my 42 inch 4 year old was very disappointed he couldn’t do the ropes course. Overall we were able to redirect and we purchased a MagiQuest wand and round of bowling to give him other options while my other two were doing the ropes course and rock wall. All 3 of my kiddos loved the mirror maze and miniature golf. We also pre purchased the breakfast buffet for all and we enjoyed it each morning. There were plenty of options for everyone and we loved the fresh egg and omelette station. All the staff we encountered were very kind and when I did talk to a manager about the height discrepancy he was very apologetic and kind. Judy at the buffet was very friendly and welcoming, explained how do to the buffet each morning and even came over to check on us mid meal. We were a little taken aback by the minimal seating around the water park but we did like that the eating area had plenty of tables and chairs so we didn’t feel like we all needed our own chair by the water. The water park seemed a little smaller than the Garden Grove one we go to but there was plenty to do and kept all the kids happy. My husband would also like to shout out Hunter at the ropes course who always went above and beyond and Mara who was working the miniature golf hut who helped my autistic 8 year old during one of his meltdowns. Overall we had a really good time and glad we made the trip out on our 4 day weekend.

（由 Google 翻译）我和家人在这里度过了非常愉快的时光。入住手续非常便捷，接待员也特别热情友好！我们预订的是家庭套房，非常完美。我的孙子孙女们特别喜欢主题的上下铺区域。水上乐园超级好玩，老少咸宜。救生员显然训练有素，经验丰富。餐饮相当不错，价格也比其他同类场所实惠得多。迪士尼的价格是这里的三倍，而且食物难以下咽。整个酒店的洗手间都非常干净，这让我难以置信。通常水上乐园的洗手间都脏兮兮的，但这里完全不同。孙子孙女们（我也一样）玩得不亦乐乎，尤其是魔杖探险项目。真是个不错的步数目标！如果您是想和家人一起度过美好时光，我强烈推荐这里！ （原文） My family and I had a great time here. The check-in process was very easy and the girl was so nice! We had a family suite and it was perfect. My grandkids loved the themed bunk-bed area. The waterpark was so much fun and offered something for everyone. The lifeguards were obviously trained and knew what they were doing. The food and drink was pretty good and very reasonably priced compared to other similar type places. Disney is triple the price and the food is awful. I couldn't believe how clean the restrooms were throughout the property. Usually waterpark restrooms are disgusting. Not here. The grandkids had a blast (as did I) with all the activities and especially the adventure with the wand. Talk about getting your steps in. If you are a family looking to have a great time I can't recommend this place highly enough!

（由 Google 翻译）我周末和妈妈、女儿在这里住了两晚。首先，我们玩得很开心！女儿都不想走，她玩得非常尽兴。房间很棒，部分服务也很好。但是，有些工作人员态度很不友好，尤其是游戏厅和卖毛巾的那位。甜甜圈店和冰淇淋店的员工连今天是星期几都不知道，更别提能正确点餐了。此外，像冰淇淋店和甜甜圈店（又是甜甜圈店）这样的一些餐饮场所，很多东西在超市就能轻松买到。我们花了这么多钱住在这里，你们应该提供一些基本的生活用品，并且在某些方面提供更好的客户服务。总的来说，这是一个非常不错的度假村，女儿玩得很开心，这才是最重要的，但考虑到它的价格，肯定还有改进的空间。我们在Build-A-Bear工作室遇到了Matthew，在礼品店遇到了Marianne，他们的友好让我们更容易接受那些令人不快的体验。离开这里时感到如此沮丧，真是太糟糕了。 （原文） I booked a 2 night stay with my mom and daughter here over the weekend. First off, we had a blast! My daughter did not want to leave, she had a wonderful time. The rooms were great and some of the service was great. However, some of the people working there are way less than friendly especially the people at the arcade & the towel guy. Dunkin and the ice cream place have people who do not know what day it is let alone be able to get your order correct. On top of that at some of the food places such as the ice cream place and Dunkin (again) did not have a lot of stuff that you can easily go buy at the grocery store. For paying as much as we do to stay here you guys should have simple things and better customer service in some areas. Overall, it was a very nice resort and my daughter had fun and that’s all that matters but there’s definitely room for improvement for how expensive it is. We did have a good interaction with Matthew at build a bear and Marianne at the gift shop & they honestly made all of the annoying things a bit easier to digest. It sucks to leave this place feeling so frustrated though.

（由 Google 翻译）非常感谢斯科茨代尔大狼屋度假酒店！我们度过了一个美好的假期。前台服务非常专业。我们很喜欢各种游戏，但最令人难忘的还是自助早餐，真是太美味了！特别感谢Alejandra的热情款待和周到帮助，她对我们全家都非常友好。还要感谢Adan大厨做的美味煎蛋卷。我们一定会很快再来的。享受到最棒的服务和最棒的乐趣时，价格根本不是问题。 （原文） Great wolf Lodge Scottsdale thank you!!We had a wonderful vacation. The reception service was very professional. We loved games but the most fascinating thing was the breakfast buffet It was delicious thanks to Alejandra for her great kindness and great help she was very kind to my whole family and thank you to Chef Adan for his delicious omelette. We will definitely be back soon. Price is the least important thing when you receive the best service and the best fun.

（由 Google 翻译）巨石度假村 (Boulders Resort) 为您带来独一无二的体验，将奢华与迷人的自然风光完美融合。度假村坐落于壮丽的岩层和令人叹为观止的美景之中，为您带来宁静私密的氛围。宽敞的客房设计雅致，配备齐全的现代化设施。度假村设有豪华水疗中心和各种国际风味的餐饮选择。高尔夫、骑行和徒步旅行等丰富多彩的活动更添尊贵体验。热情友好的专业团队，确保您拥有愉悦舒适的住宿体验。 （原文） منتجع بولدرز تجربة فريدة من نوعها تجمع بين الفخامة والطبيعة الساحرة. يتميز بموقعه وسط تكوينات صخرية مذهلة ومناظر خلابة تمنح شعورًا بالهدوء والخصوصية. الغرف واسعة ومصممة بذوق رفيع مع توفير جميع وسائل الراحة الحديثة. المنتجع يضم سبا فاخر وخيارات متعددة لتناول الطعام بمذاقات عالمية. الأنشطة المتنوعة مثل الجولف، ركوب الدراجات، والمشي في المسارات الطبيعية تضيف قيمة للتجربة. فريق العمل ودود ويحرص على تلبية جميع الاحتياجات باحترافية عالية، مما يجعل الإقامة ممتعة ومريحة بكل المقاييس

（由 Google 翻译）公司休假的时候来到这里。我们待了两天，都不想离开了！这里太美了。我们还看到了一些小型野生动物，这更增添了度假村的魅力。这里的人非常友好热情。我们公司在他们家的一家户外餐厅吃了一顿墨西哥卷饼晚餐。员工很棒，食物也很棒！之前，我们在他们众多的球场之一打了匹克球，其他一些同事则在他们世界一流的球场上打高尔夫球。我们在这里度过了一段美好的时光！ （原文） Came here on a company retreat. We stayed 2 days and never wanted to leave! This place is so beautiful. We saw small wildlife on the property which only adds to the charm of this resort. The people here were very nice and accommodating. Our company had an evening taco dinner at one of their outside venues. The staff was wonderful and the food was amazing! Earlier we played pickleball on one of their many courts while some of our other co-workers played golf on their world-class courses. We had a wonderful time and experience here!

（由 Google 翻译）周围景色美得令人窒息！服务一流，工作人员竭尽全力让您感到宾至如归！水疗中心配备了一流的健身房、桑拿房、蒸汽房等等。强烈推荐来这里度过浪漫假期，或者只是想放松身心、重焕活力。 （原文） Such incredible views all around! The service was excellent all around and the staff went out of their way to make you feel welcomed! The spa had a great gym, sauna, steam rooms, etc. Would highly recommend for a romantic getaway or just to get away and rejuvenate.

（由 Google 翻译）我们在这家度假村度过了一段美好的时光！酒店本身美极了，周围的景色也令人叹为观止。我们尤其喜欢这里的水疗中心和泳池——它们都是我们旅程中的亮点。 诚然，由于一些负面评价，我们一开始有些犹豫，但最终体验非常愉快。我们的房间干净、宽敞，非常舒适。客房服务人员每天都会进行清洁，客房内的咖啡机和每日补充饮用水等设施也非常值得称赞。 班车服务非常棒——快速便捷，可以通过短信预约，这使得在度假村内出行非常便捷。酒店各处都设有制冰机，在七月的酷暑中，这真是一个贴心的安排。我们入住期间，有一台制冰机坏了，但在我们反映后很快就修好了。 泳池的餐饮服务没有遇到任何问题。事实上，我们可以在主泳池区点餐，直到下午5点，而且价格非常合理，尤其对于一家五星级度假村来说。 我们还预订了双人按摩，非常棒，物超所值。总的来说，工作人员友好周到，让我们的入住体验非常特别。 建设性反馈： • 几盏户外灯坏了，晚上稍微影响了氛围。 • 白天出现了轻微的停水，不过由于我们当时已经出门了，所以影响不大。 • 水疗中心的男士淋浴间没有热水——解决这个问题会进一步提升水疗体验。 我们玩得很开心，一定会再来的。我们的体验完全不符合负面评论——恰恰相反！ （原文） We had a wonderful stay at this resort! The property is stunning and the surrounding scenery is absolutely breathtaking. We especially enjoyed the spa and pool — both were highlights of our trip. Admittedly, we were a bit hesitant at first due to some of the negative reviews, but our experience was entirely positive. Our room was clean, spacious, and very comfortable. Housekeeping did a great job with daily cleanings, and amenities like the in-room coffee machine and daily water restocking were appreciated. The shuttle service was excellent — fast and easy to request via SMS, which made getting around the resort incredibly convenient. There are also ice machines conveniently located throughout the property, which was a nice touch during the July heat. One was out of order during our stay, but it was fixed promptly after we reported it. We had no issues with drink or food service at the pool. In fact, we were able to order both at the main pool area until 5 p.m., and found the prices to be very reasonable, especially for a five-star resort. We also booked a couple’s massage, which was fantastic and well worth it. Overall, the staff was friendly, attentive, and made our stay feel truly special. As for constructive feedback: • A few outdoor lights weren’t working, which slightly affected the ambiance at night. • There were minor water outages during the day, though they didn’t impact us much as we were already heading out. • The men’s showers in the spa didn’t have hot water — resolving that would improve the spa experience even more. We had a great time and would absolutely return. Our experience did not reflect the negative reviews at all — quite the opposite!

（由 Google 翻译）非常棒的地方，房间很棒，景色优美，庭院也适合散步。服务一流。需要注意的是，你需要乘坐高尔夫球车从停车场到房间，把行李送到房间。 （原文） Fantastic place with great rooms, views and the grounds are nice to walk. The service is top notch. I will note you have to be shuttled around in golf carts to bring your luggage from the parking lot to your room.

（由 Google 翻译）斯科茨代尔一家美丽的豪华酒店。服务一流，水疗中心也很棒。您还可以享受高尔夫的乐趣。尽情放松，玩上一整天。到处都是美丽的仙人掌！这里是亚利桑那州。 （原文） Beautiful luxury hotel in Scottsdale. Great service and beautiful SPA. You can enjoy golf, too. Relax and play all day. Beautiful cactus everywhere! It’s Arizona

（由 Google 翻译）我通常不常写评论……好坏参半。但这次却值得分享。 我们在巨石度假村住了6晚。这家度假村有很多令人叹为观止的地方——当然少不了雄伟壮丽的景色。真正的“巨石”散落在沙漠中，仙人掌点缀其间，郁郁葱葱的高尔夫球场和各种野生动物，让这次体验真正令人难忘。（我们甚至聘请了一位专业摄影师拍摄全家福，记录下这段经历。）我们很喜欢酒店提供的高尔夫球车，它能陪我们参观，真是贴心周到。 我们注意到酒店和房间内的一些小问题，但一开始我们觉得这些小问题并不大，因为酒店的宏伟气派弥补了诸多不足。关于酒店——说实话，主泳池看起来甚至感觉都不干净，需要好好打扫一下。主泳池的卫生间也很脏：到处都是成堆的纸巾和湿厕纸。关于我们的房间：每次有人使用淋浴时，水都会漏到地板上……我得用三条毛巾才能擦干净。瓷砖/石地板感觉总是不干净——我们的脚很脏，我不穿袜子就不肯上床。我发现地板上到处都是污垢、沙砾和灰尘。房间需要彻底清洁，不仅仅是更换床单和毛巾。但同样，我们愿意忽略它。但最后一根稻草：在我们入住的最后一晚，我们注意到房间里有三处不同但很明显的地方：一些以前没有的老鼠粪便（我百分百确定！）。仔细检查房间后，发现了更多粪便……在迷你冰箱附近、桌子底下、床头柜底下。🤢 突然间，我们明白了阳台外树上那些不合时宜的“灰色石头”是什么——它们看起来像是灭鼠诱饵（亚马逊/沃尔玛）。我们决定处理这个问题，并在早上告诉前台，因为我们要退房，而且当时已经快晚上10点了，已经筋疲力尽了。 我之所以写这篇评论，是因为前台的回复。我展示了照片，并解释了我们发现的问题。我听到的回复可以说是道歉——然后他们提出要么减免100美元，要么给我们积分。我猜他们是想让我闭嘴，然后把我赶出去，我注意到了。但是，对我来说——这太恶劣了，已经超越了“野生动物”的范畴。我们认为，他们知道“陷阱”造成了鼠患，但客人不应该被安排在有鼠患的房间里。我敢说——细菌、疾病，还是第五种？如果你的客人免疫系统较弱，被成堆的鼠粪弄脏了怎么办？完全不能接受。就是这样。 （原文） Usually I'm not a frequent reviewer....good or bad. But, this is one that needs to be shared. We stayed for 6 nights at The Boulders. There are so many things about this resort that are truly remarkable - obviously the majestic views of the grounds. The actual "boulders" sprawled amongst the views in the desert with the cacti, the lush golf course and all the wildlife make this truly an experience. (We even hired a professional photographer for family photos to capture this experience.) We enjoyed the golf carts that would escort you around property, such a nice touch. We noticed a few things within both the property and our room, but initially would have overlooked them because we felt they were minor since the property majesty made up for so much. Regarding the property - the main pool did not honestly look or even feel clean, needed a good scrubbing. The restroom facilities at the main pool were also filthy: mounds of paper towels, wet toilet paper everywhere. Regarding our room: the shower leaked a lake onto the floor whenever anyone used it...took 3 towels to mop it up. The tile/stone floor never felt clean - our feet were filthy and I refused to get into the bed without socks. I noticed dirt, grit, dust everywhere on the floor. The room needed a deep cleaning, beyond changing sheets and towels. But again - we were willing to overlook it. But the FINAL STRAW: on our last night we noticed 3 separate, yet obvious spots in our room: some form of rodent droppings that were not there before (100% sure about this!) Upon closer inspection around the room, there were more droppings found...near the mini-fridge, under the desk, under the nightstand. 🤢 Suddenly, we then understood what the out of place "grey rocks" were scattered in the trees outside our balcony - these appeared to be rodent bait traps (Amazon/Walmart). We decided to deal with it, and tell the front desk in the morning because we were checking out and were exhausted as it was almost 10pm at this point. The reason I'm posting this review is the response I received from the front desk. I showed the photos and explained what we found. I guess you could call what I heard was an apology - and was then offered either $100 off our bill or points. I gathered they wanted to shut me up and get me out, noted. But, to me - this is FOUL and goes beyond "wildlife." Our belief is they knew there was a rodent problem due to the "traps" but guests should not be put in rooms with rodent issues. Dare I say - germs, diseases, fifth? What if your guest has a weakened immune system and becomes ill from the piles of rodent droppings? Unacceptable. PERIODT.

（由 Google 翻译）我和妻子在斯科茨代尔安达仕度假村及别墅度过了蜜月，从始至终都令人难忘。度假村本身令人叹为观止——房间宽敞明亮，设计精美，私密舒适。每道菜都令人惊艳，对细节和口味都十分讲究。泳池也堪称完美，将放松与奢华完美融合，我们非常喜欢在那里沐浴亚利桑那州的阳光。 整个体验令人难忘，工作人员竭尽全力让我们感到宾至如归。我们找不到比这里更好的蜜月度假胜地了，迫不及待地想再来！再次感谢！ （原文） My wife and I stayed at Andaz Scottsdale Resort & Bungalows for our honeymoon, and it was absolutely incredible from start to finish. The resort itself is stunning – the rooms were spacious, beautifully designed, and felt private and relaxing. The food was outstanding at every meal, with so much attention to detail and flavor. The pools were perfect, offering the ideal mix of relaxation and luxury, and we loved spending time there soaking up the Arizona sunshine. The entire experience was unforgettable, and the staff went above and beyond to make us feel special. We couldn’t have asked for a better place to celebrate our honeymoon and can’t wait to come back! Thanks again!

（由 Google 翻译）我很少写评论，但这次体验真的值得一写。为了庆祝我的结婚一周年，我预订了斯科茨代尔安达仕酒店，并在预订时明确告知了这一点。他们告诉我礼宾部会在24到48小时内联系我安排水疗服务，但三天过去了，我却没有接到任何电话。我再次联系他们时，他们让我自己预订帕洛维德水疗中心——这些信息本来可以从一开始就告知我的。 即使我解释说是结婚纪念日，并表示如果需要可以加价，水疗中心仍然没有安排情侣按摩。等到我最终被调到酒店的时候——也就是入住的前一天——所有房间都订满了。我本来想为我的丈夫打造一次特别、流畅的体验，但我们不得不在另一家度假村预订水疗服务，然后匆匆忙忙地度过晚上，只为了预订晚餐。 工作人员几乎没有表现出任何同情心，唯一的“好意”就是提供香槟和巧克力草莓，但费用由我承担，我又额外支付了200美元。入住结束后，我打电话反映我忘在小屋里的一件物品，并给客房服务人员（Sophia）留了语音留言，但几天过去了，她仍然没有回电。 别误会——这家酒店很漂亮。但俗话说，如果你内心丑陋，你的外表也会很丑陋。对于一晚近1000美元的小屋住宿，我原本期望能有更好的沟通、同理心和后续服务。 在研究了众多评价很高的LGBTQ+友好型度假村后，我选择了安达仕酒店，但这次的体验却很糟糕。斯科茨代尔安达仕酒店本可以很出色——但它迫切需要重新审视客户服务和真诚的待客之道。 （原文） I rarely post reviews, but this experience truly warranted one. I booked Andaz Scottsdale to celebrate my first wedding anniversary and made that clear when reserving. I was told the concierge would contact me within 24–48 hours to arrange spa services, but three days passed with no call. When I followed up, I was told to book the Palo Verde Spa myself—information that could’ve been shared from the start. The spa made no effort to accommodate a couples massage, even after I explained it was our anniversary and offered to pay more if needed. By the time I was finally transferred—the day before our stay—everything was fully booked. I wanted this to be a special, seamless experience for my husband, but instead we had to book spa treatments at a different resort and rush through our evening just to make dinner reservations. Staff showed little empathy, and the only “gesture” offered was champagne and chocolate-covered strawberries BUT at my expense, adding another $200. After our stay, I called about an item I left in our bungalow, left a voicemail with housekeeping (Sophia), and still haven’t received a callback days later. Don’t get me wrong—the hotel is beautiful. But as the saying goes, if you’re ugly on the inside, you’re ugly on the outside too. For a nearly $1,000 one-night bungalow stay, I expected far better communication, empathy, and follow-through. I chose Andaz after researching LGBTQ+-friendly resorts with great reviews, but this experience fell flat. Andaz Scottsdale could be exceptional—but it desperately needs a reset in customer service and genuine hospitality.

（由 Google 翻译）我们入住了斯科茨代尔安达仕度假村，享受了一次情侣度假，总体来说体验非常棒。度假村环境宁静祥和，维护得也很好，非常适合放松身心的度假。步道宁静祥和，树木繁茂，其中不乏果树，更增添了迷人的魅力。小屋式的客房舒适宜人，设计精美，不过我们房间里的电话坏了，有点不方便。 酒店餐厅的菜单选择有限，但食物新鲜美味。尤其是煎饼，是我们吃过最好吃的煎饼之一！度假村的整体氛围宁静祥和，令人精神焕发，非常适合想要在自然优雅的环境中放松身心的情侣。强烈推荐这家酒店，在斯科茨代尔享受一次安静清爽的度假。 （原文） We stayed at the Andaz Scottsdale Resort for a couple’s getaway and had a lovely experience overall. The property is serene, calm, and beautifully maintained — perfect for a relaxing escape. The walkways are peaceful and tree-filled, with lots of fruit trees adding to the charm. The bungalow-style rooms were comfortable and well-designed, though our in-room phone wasn’t working, which was a small inconvenience. The on-site restaurant has a limited menu, but the food was fresh and flavorful. The pancakes, in particular, were some of the best we’ve ever had! The overall vibe of the resort is tranquil and rejuvenating — ideal for couples looking to unwind in a natural, elegant setting. Would definitely recommend for a quiet and refreshing getaway in Scottsdale.

（由 Google 翻译）这真是个好地方！我们非常喜欢在这里的住宿：房间很棒，私密性也很好。环境安静祥和，很容易让人放松。工作人员非常友好、专业，服务周到。我们在Weft & Warp餐厅吃了晚餐，味道很棒（意大利面和鱼），他们也提供早餐（也很棒）。希望有机会再来这家很棒的酒店。我推荐这里。 （原文） This is a great spot! We loved our stay here: great room with a lot of privacy. Quiet and calm, so easy to just chill. Staff very friendly, professional and serviceminded. We had dinner in the restaurant (Weft & Warp) which was great (pasta and fish) where they also serve breakfast (was also great). I hope I get a chance to return to this great hotel. I recommend this place.

（由 Google 翻译）泳池边的Elan服务非常出色，每次我们去安达仕，她和Don都让我们住得非常愉快。他们甚至记得我们的姓氏，甚至我们喜欢吃什么。我们来这里是因为我们喜欢这里热情的服务。还有清洁工在我们入住后对我们房间的清洁。唯一让他们感到失望的是:)谢谢安达仕，期待下次再见。 （原文） Elan, at the Pool was outstanding, every time we have been to Andaz her and Don have made our stay a pleasure. Somehow they remember our last name and even what we like. We only come because we love the way we are treated there. And the way our rooms are kept up after we have been there by the cleaning ladies. The only thing get them waffles back 🙂Thank you Andaz see you soon.

（由 Google 翻译）我和妻子在这里住了四晚庆祝结婚纪念日，体验远超预期。所有员工都很棒，尤其是水疗中心的全体员工。他们热情好客，友善亲切。酒店内的餐厅也非常棒。 如果您想逃离繁忙的日程，我强烈推荐您来安达仕酒店放松身心，重焕活力。 （原文） My wife and I stayed here for 4 nights for our anniversary, it far exceeded our expectations. All of the staff was wonderful, particularly the entire staff at the spa. They were extremely welcoming, kind and friendly. The restaurant on the property was fantastic as well. If you’re looking to get away from life’s busy schedule, I highly recommend coming to Andaz to decompress and recharge.

（由 Google 翻译）我们非常享受在这里的周年纪念之旅。迎宾鸡尾酒和饼干总是一份惊喜。小屋很宽敞。我们遇到的每一位工作人员都很友善，乐于助人。泳池对我们来说太冷了，但热水浴缸很舒服。附近有很多餐厅，开车很快就能到达徒步胜地或任何你感兴趣的地方。距离凤凰城机场仅20分钟路程！ （原文） Thoroughly enjoyed our anniversary getaway here. Welcome Cocktail and cookies are always a perk. Bungalow was spacious. Every staff member we met was pleasant and eager to help. Pool was too cold for us but hot tub was welcoming. Close to plenty of eats and a short drive to hikes or whatever interests you. Only 20 minutes from phoenix airport!

（由 Google 翻译）一次好坏参半的住宿体验，但缺点颇多 这里的员工真的非常出色。从前台到餐厅，再到池畔服务员，每个人都彬彬有礼、乐于助人，这绝对是我此行的一大亮点。 遗憾的是，一些小问题让整体住宿体验不太理想。停车非常麻烦，从停车场到酒店需要步行7分钟。更糟糕的是，电梯坏了，我和怀孕的妻子不得不费力地推着婴儿车和宝宝，这真是太难受了。 泳池也是一大败笔。水温高得令人难受，感觉更像是泡澡，而不是逃离110华氏度（约48摄氏度）高温的清凉之所。我住过其他一些酒店，他们的泳池确实有降温功能，所以这次体验很失望。 最后，泳池区的氛围令人担忧。客人可以在泳池边和沙洲吸烟，即使有工作人员在场，也没有任何措施。对于一个有怀孕妻子和8个月大宝宝的家庭来说，这是一个大问题。对于这样一家酒店来说，这些关于客人舒适度和安全性的问题实在令人无法接受。 如果您是本地人，并且需要一日通票，我会向所有需要快速便捷住宿的客人推荐这家酒店。但是，如果您是从外州来访，并且正在寻找一个轻松、适合家庭的度假胜地，我建议您考虑其他选择。 （原文） A Mixed Stay with Major Drawbacks The staff here were truly exceptional. Everyone from the front desk to the restaurant and poolside servers was polite and helpful, a definite highlight of my visit. Unfortunately, several issues made the overall stay less than ideal. The parking was a major hassle, requiring a long 7-minute walk from the garage just to get to the hotel. To make matters worse, a broken elevator forced my pregnant wife and me to struggle with our baby and stroller, which was incredibly difficult. The pools were another big disappointment. They were unpleasantly warm, feeling more like a bath than a refreshing escape from the 110-degree heat. I've stayed at other hotels that actually cool their pools, so this was a letdown. Finally, the atmosphere at the pool area was concerning. Guests were allowed to smoke cigarettes right by the pool and at the sandbar, and even with staff present, nothing was done. As a family with a pregnant wife and an 8-month-old baby, this was a huge issue. For a hotel of this caliber, these issues with guest comfort and safety are unacceptable. I would recommend this hotel to anyone who needs a quick and easy stay if you are local for a day pass. However, if you are visiting from out of state and looking for a relaxing, family-friendly vacation spot, I would advise you to consider other options.

（由 Google 翻译）这是一家非常棒的度假村！泳池、地理位置和便利设施都很棒。房间也很棒，床也很舒服，但我觉得在现场音乐表演的时候，大厅和大堂里的人说话声有点吵。我们的房间离电梯比较近，所以可能就是这个原因。我一定会再来的！ （原文） This is a very nice resort! The pool, location and amenities are great. Rooms are really good, and comfy beds, but I did feel like I could hear people in the hall and in the lobby during live music time. We had a room closer to the elevator so that could be why. I would definitely come back!

（由 Google 翻译）这里是举办领导力培训和会议（或婚礼）的理想场所。 员工服务周到、专业且友好。 会议设施一流。餐厅和餐饮选择丰富多样。下班后的活动丰富多彩，令人目不暇接。（包括免费自行车和头盔。） 毗邻斯科茨代尔老城区，感受独特的西部风情。 （原文） This is a great location for inbound leadership retreats and meetings (or weddings). Staff is attentive, professional and friendly. Conference facilities are top notch. Restaurants and food options are bountiful. After-work activities too many to choose from. (Including complementary bikes and helmets.) Close proximity to Old Town Scottsdale for that special western flair.

（由 Google 翻译）酒店本身很不错，装修也很好，但感觉就像是价格更高的汉普顿酒店。这是我们在斯科茨代尔能找到的最贵的房间之一。入住体验糟糕透顶，所谓的“升级”房间竟然挨着一台噪音巨大的制冰机。之后又被安排到第二个房间，旁边有一只狗叫个不停，隔壁都能听到。我们最后一次（希望这次能成功）打电话给前台要求换房，结果经理连过来跟我们沟通的礼貌都没有。酒吧很漂亮，有现场音乐表演，但是6点以后才提供餐桌服务。这倒没什么。但是，当餐桌服务开始后，服务员却无法引导客人，需要回到吧台结账，等调酒师过来接手。在一家档次较低的酒店，这倒没什么大不了的，但他们连这点都做不到，感觉服务很差劲。斯科茨代尔和凤凰城有那么多其他选择，花这么多钱却享受不到这种低档次的服务，实在是不值。 （原文） Great property and hotel has been nicely remodeled, but sort of Hampton Inn at a high price. One of the more expensive rooms we could find for one night stay in Scottsdale. Horrible check in with an “upgraded” room next the loudest ice maker. Then a second room next to a barking dog that you could hear from around the corner. Called to front desk to change one last time (hopefully) and a manger didn’t have the courtesy to come talk to us. Bar is beautiful with live music but no table service until after 6. Which is fine. But then when table service starts they cant acclimate you, need to go back to bar and wait to close tab out there so cocktail waitress can take over. Not a big deal at a lower end place, but for them not to take care of that for you seems like a lack of service. Way too many choices in Scottsdale and PHX to pay this amount and get lower brand service.

（由 Google 翻译）地点很美，但服务却糟糕透顶。两天来，我都感觉这群来参加医疗保健会议的男女受到了歧视，会议的费用由一位医疗界的权威人士高昂支付。她邀请我们到这个奢华的地方度过一个美好的周末，并举办了一场会议，教我们如何在这个美丽的地方用烟火等来拓展我们的业务和服务。第一天晚上，我们来登记入住时，一位年长的白人男士拒绝为我服务，当我走到吧台寻求服务时，他转过身去，既不理我，也不问我有什么需要。今天，在我们会议的第一天，整个酒店都安排了工作人员为我们服务，或者安排我们吃午餐，我们整个周末都被预订了一整天。也许因为目标人群是非裔美国人，你们热情地接受了在你们酒店举办会议的费用，但在我们到场时却没有及时为大家提供服务。我认为，主办方收取的费用过高，导致服务质量严重不公。我非常失望！我们从全国各地飞来这里，这就是酒店为来学习的学生/企业主提供的代表服务。当你收到报酬并知道会有一大群人来你的场所时，没有任何准备不足的借口。如果你不准备因为你的肤色而受到不公平的对待，就不要来这里。感谢餐厅经理听取了我的担忧，从游泳池叫来调酒师亚伦，独自一人为酒吧区周围的 30 位客人服务。他面带微笑，谢谢亚伦来到酒吧为我们服务，尽管没有人帮忙，而且有那么多人需要他的服务，他还是面带微笑！哦，酒店将举办一场免费的烟火表演，这是我们的主人为我们付费让我们来这里的，但你们的服务太差了，没有额外的工作人员等着我们，确保我们暂时享受一下这里的服务。 （原文） The location is beautiful but the service was horrible. For two days I feel discrimination for the group of women and men who have came for a healthcare conference highly paid by a powerful healthcare influencer. She invited us to the luxurious location for a great weekend with a conference to teach us how to expand our businesses and services with fireworks and etc at this beautiful location. First night when we came to visit for registration the older Caucasian male refused to serve me as I walked to the bar for service and turned his back on me, never acknowledging me and asking if I wanted anything. And today during our first day of conference the entire hotel was under staff to serve us or to accommodate us for lunch and we are reserved for attendance all day for the entire weekend. And maybe because the demographic group is African American but you eagerly accepted payment for a conference to be hosted at your establishment but wasn’t readily available to serve the population while we were present. I believe that the host was over charge for this poor inequality of service. And I’m very disappointed! We have flew from all around the country to be here and this is the type of representation that the hotel is providing to the students/business owners who came to learn. No excuse for the lack of readiness when you were paid and aware of a large group of people attending your establishment. Do not come here if you’re not prepared to be mistreated because of your skin tone. Thanks to the restaurant manager listening to my concern and grabbing Aaron a bartender from the pool to serve 30guests around the bar area… all by himself. He did it with a smile and thank you Aaron for coming to the bar to serve us and did it with a smile despite having no help and the amount of people who needed his service! Oh and the hotel is getting a free firework show that our host paid for us to be here, but you have poor service not having the additional staff awaiting on us to make sure we enjoyed the premises for a temporary moment.

（由 Google 翻译）我们在斯科茨代尔君悦酒店度过了一次非常棒的家庭旅行！这家度假村非常适合家庭出游——空间宽敞，孩子们可以尽情玩耍，还有超棒的儿童泳池，以及充足的遮阳和休闲区供家长放松身心。无论走到哪里，工作人员都非常友好热情。我们尤其喜欢这里还有安静的成人专用区——水疗中心和成人泳池是孩子们忙碌一天后放松身心的完美去处。一切都干净整洁，温馨舒适，设计也经过精心设计。很难找到一个既适合孩子又适合成人的地方，但这家酒店真的做到了。我们一定会再来的！ （原文） We had such a great family trip at the Grand Hyatt Scottsdale! The resort is perfect for families — tons of space to explore, amazing pools for the kids, and plenty of shade and lounge spots for parents to relax. The staff was so friendly and helpful everywhere we went. We especially loved that there were quiet, adults-only areas too — the spa and adult pool were the perfect escape after a busy day with the kids. Everything felt clean, welcoming, and well thought out. It’s rare to find a place that’s equally great for kids and adults, but this one truly nails it. We’ll definitely be back!

（由 Google 翻译）酒店环境优美，会议室也很棒，食物也很美味。可惜的是，房间很吵，隔壁房间的声音听得一清二楚，就像隔壁房间有人在自己房间里一样。比如淋浴声或者吹风机的声音，都像在自己房间里一样。 （原文） The property is amazing beautiful landscape and great meeting rooms. The food was also very good. Unfortunately the rooms are noisy you can hear the other room as if they were in you room. Showering or blower next door like in your room.

（由 Google 翻译）酒店很漂亮，周围景色优美！ 停车很方便。 食物很棒，尤其是从牛排馆叫客房服务。早餐客房服务不错，但不是我最喜欢的一餐。服务总是很友好，而且准时。酒店内有星巴克很不错。 我唯一的挑战是晚上到达，而且需要自助停车。从地图上很难辨别房间位置，而且房间号的灯光不太好。我晚上11点以后到的，感觉就像走到门口才看到房间号一样，而且从地图上也很难辨别房间位置。 房间有点陈旧，绝对没有完全遮光的窗帘。床垫和枕头真的很好。毛巾比我想象的要粗糙一些。总的来说，很舒服，只是一些小问题。 （原文） Property is beautiful, views all around! Parking is easy. Food was excellent, especially ordering room service from the steakhouse. Breakfast room service was good, but not my favorite meal. Service was always friendly and right on time. Nice to have a Starbucks on site. My only challenge was arriving at night, and self parking. It’s hard to tell from the map where the rooms are and the room numbers aren’t very well lit. I arrived after 11p and felt like I was walking up to doors to see the number and it was hard to tell from the map where the rooms are. Rooms are a bit dated, definitely not total room darkening curtains. Really nice mattress and pillows. Towels were more scratchy than I would have thought they should be. Overall, comfortable, just minor things.

（由 Google 翻译）很遗憾，我的入住体验未能达到贵品牌所设定的预期，尤其是与该地区其他酒店相比。 在我们入住期间，酒店在设施方面存在相当大的沟通误区。入住时提供的宣传册显示，迎宾饮品已包含在内，林肯牛排餐厅和丽塔餐厅均提供。然而，我们从工作人员那里得到了相互矛盾的信息：服务员告诉我们迎宾饮品在下午5点结束，而调酒师则表示只在下午5点后供应。最终，调酒师好心地给我们提供了一杯玛格丽特，但并非宣传的当季鸡尾酒。我们到前台寻求帮助时，被告知迎宾饮品仅在林肯牛排餐厅提供，这与宣传册上的信息相矛盾。 此外，我的朋友使用美国运通卡预订了住宿，并收到了一份打印件，上面写着他们将获得迎宾饮品。经询问，我们被告知这项饮品与提供给所有客人的迎宾饮品相同。这种沟通和广告上的不一致令人失望和困惑。 我强烈建议您仔细阅读并更新贵酒店的广告和员工培训，以确保客人获得准确的信息，避免混淆。 关于住宿，我们的房间位于另一位客人的露台下方，而且建筑结构本身会产生很大的噪音，尤其是在清晨。房间本身也显得有些陈旧，这进一步影响了整体体验。 积极的一面是，我要表扬一下餐厅服务员和场地工作人员，他们是我们入住期间的亮点。然而，令我惊讶的是，只有一个小型泳池区可用，这对于如此规模的度假村来说似乎有些不足。 总而言之，如果客人寻求奢华体验，我建议您考虑该地区的其他选择。这是我们第一次入住贵酒店，而不是斯科茨代尔公主酒店，很遗憾，我们不会再来了。 （原文） Unfortunately, my experience did not meet the expectations set by your brand, especially when compared to other properties in the area. Throughout our stay, there was considerable miscommunication regarding amenities. The brochure provided at check-in indicated that a welcome drink was included and available at both the Lincoln Steakhouse and Rita’s. However, we received conflicting information from staff: our waiter informed us the welcome drink ended at 5PM, while the bartender stated it was only available after 5PM. Ultimately, the bartender kindly offered us a margarita, though it was not the seasonal cocktail advertised. When we sought clarification at the front desk, we were told the welcome drink was only available at the Lincoln Steakhouse, contradicting the brochure. Additionally, my friend booked their stay using an AMEX card and received a printout stating they would receive a welcome amenity. Upon inquiry, we were told this amenity was simply the same welcome drink offered to all guests. This inconsistency in communication and advertising was disappointing and confusing. I would strongly recommend reviewing and updating your advertisements and staff training to ensure guests receive accurate information and avoid confusion. Regarding accommodations, our room was located beneath another guest’s patio, and the building’s construction allowed for significant noise disturbances, particularly early in the morning. The rooms themselves appeared outdated, which further detracted from the overall experience. On a positive note, I would like to commend the bus boys and grounds staff, who were the highlight of our stay. However, I was surprised to find only one small pool area available, which seemed insufficient for a resort of this size. In summary, if guests are seeking a luxury experience, I would recommend considering other options in the area. This was our first time staying at your property instead of the Scottsdale Princess, and unfortunately, we do not plan to return.

（由 Google 翻译）我最近入住斯科茨代尔JW万豪骆驼背度假酒店及水疗中心，对此我深感不满。我每晚支付超过600美元，本以为能享受到JW万豪闻名的优质服务和舒适体验。然而，我的实际体验却远低于预期。 从我抵达酒店的那一刻起，酒店就蚊虫肆虐，体型巨大且极具攻击性。无论是在餐厅、泳池，还是在酒店内散步，都无法享受任何设施，因为蚊虫叮咬不断。仅仅一天，我就被蚊子叮咬了好几处，不得不大部分时间都待在房间里。酒店工作人员只能提供房间内的驱蚊剂，但这对改善酒店其他地方的蚊虫状况几乎没有任何帮助。 更令人震惊的是，就连礼品店的驱蚊产品也全部售罄——这显然表明所有客人都面临着同样的问题。这不仅仅是入住不便，更反映出JW万豪品牌旗下酒店在管理和虫害控制方面存在严重的问题，这种情况绝不应该发生。 原本应该是一次轻松愉快的度假体验，却变成了一次充满压力、焦虑和极度不适的住宿经历。我在凤凰城也住过其他酒店，比如菲尼克斯豪华酒店，它们就没有这些问题，而且维护得更好。我真诚地希望JW万豪酒店的管理层能够认真对待我的反馈，并采取适当的虫害控制和宾客服务措施。我们来这里是为了度假，而不是“喂蚊子”。 （原文） Complain with my recent stay at JW Marriott Scottsdale Camelback Inn Resort & Spa. I stayed there and paid over 600 USD per night, expecting the premium quality and comfort that JW Marriott is known for. Unfortunately, my experience was far from what I anticipated. From the moment I arrived, the property was infested with large, aggressive mosquitoes. It was impossible to enjoy any of the resort facilities — the restaurants, the pool, or even walking around the grounds — without being constantly bitten. On one day alone, I received multiple mosquito bites and had to stay inside my room for most of the stay. The hotel staff could only offer to spray repellent inside the room, which did little to improve the situation elsewhere on the property. It was shocking to see that even the gift shop had completely sold out of mosquito repellent products — clearly indicating that all guests were struggling with the same issue. This is not just an inconvenience; it reflects a serious management and pest control problem that should never occur at a property under the JW Marriott brand. What should have been a relaxing resort experience turned into a stressful, worries and very uncomfortable stay. And I also stay at other properties in Phoenix like the Phoenician luxury hotel, they don’t have such issues and better well maintained. I sincerely hope that the JW Marriott management takes this feedback seriously and implements proper pest control and guest support measures. We guests are here for vacation and should not have to “feed the mosquitoes” instead.

（由 Google 翻译）在JW万豪骆驼背山度假酒店及水疗中心度过了一次超棒的闺蜜之旅！水疗体验简直完美——舒缓的按摩、清爽的面部护理，还有热情周到的服务人员。 我们入住的二楼小屋视野极佳，可以饱览骆驼背山的壮丽景色，房间宽敞、干净整洁，处处都体现着贴心的细节。度假村氛围宁静高雅，却又不失亲切感。 小贴士：提前预订水疗项目，选择更多，还能享受折扣。我们已经在计划下次的行程了——强烈推荐！ （原文） Had the most amazing girls’ getaway at the JW Marriott Camelback Inn Resort & Spa! The spa day was everything — relaxing massages, refreshing facials, and the most accommodating staff. Our 2nd-floor casita had great views of Camelback Mountain and was spacious, clean, and full of thoughtful touches. The resort feels peaceful and upscale without being stuffy. Insider tip: Book your spa treatments early for the best selection and some possible discounts. Already planning our next visit — highly recommend!

（由 Google 翻译）这家酒店维护得非常漂亮！工作人员热情友好，服务周到。酒店内设三家餐厅，餐饮选择丰富。虽然价格略高，但每道菜都很美味！泳池很棒，有很多躺椅和遮阳伞！我们已经预订了明年九月和朋友们一起再来的套餐！ （原文） This is a beautiful maintained property! The staff is great and friendly. Lots of choices for food with three restaurants on property. Although the food prices are a bit inflated the food was all delicious!! The pools are fabulous with plenty of lounge chairs and lots of umbrellas! We are already booked to come back with our group of friends next September!!

（由 Google 翻译）我们买了泳池一日通票，感觉非常值！服务棒极了！我们的服务员布雷特非常出色，我们很喜欢他的服务风格。他不会强迫我们点餐，还会开玩笑，并给我们推荐了其他值得一去的地方。食物和饮料也都很棒！性价比超高。 （原文） We just did the pool day pass and it was well worth it. The service was fantastic! Our server, Brett, was awesome. We loved his style. Didn’t push us to order, cracking jokes, and gave us great recommendations for other places to check out. The food and drinks were also fantastic!!! Great overall value

（由 Google 翻译）我一直选择万豪酒店，是因为他们始终秉持着高标准的服务和热情好客，因此这次入住体验让我非常失望。 入住期间，我在房间里发现了一只蟑螂。这对于任何酒店来说都是不可接受的，尤其对于JW万豪级别的酒店而言更是如此，因为JW万豪理应将清洁度和宾客舒适度放在首位。可想而知，这让我感到非常不安，也影响了我的整体入住体验。我当时就通知了前台，他们也派人来处理了蟑螂。 我理解即使是管理完善的酒店也难免会出现一些问题，但我希望酒店团队能够进行彻底的检查和整改，以避免其他客人遇到类似的情况。 （原文） I have always chosen Marriott properties because of the high standard of service and hospitality, which is why what occurred during this stay was deeply disappointing. During my stay, I found a cockroach in my room. This is simply unacceptable for any hotel, and particularly surprising at a JW-level property where cleanliness and guest comfort should be held to the highest standard. As you can imagine, this was unsettling and impacted my overall experience. I alerted the front desk at the time and they sent someone to remove the bug. I understand that occasional issues can arise even in well-run hotels, but I do hope the team will ensure a thorough inspection and remediation so that future guests do not encounter a similar situation.

（由 Google 翻译）度过了一段难忘的时光！喜欢他们如何将古老的建筑重新焕发生机！房间宽敞，服务周到，入住体验也很棒……不过，在办理入住手续时，那些“令人毛骨悚然”的照片可以保留，但挂在马桶上方的照片必须拿掉！我们订了好几个房间，所以把墙上的那些照片都取下来了，直到准备退房！ 他们应该考虑在那里开一家可爱的精品店。 在那里玩得很开心！ （原文） Had an incredible time! Love how they embraced an old place and made it work! Rooms are spacious, service is great, and had a great tine.. .BUT it's OK to keep the "creepy" pictures of people at their check in area, but need to take the ones hanging above the toilets out! We had multiple rooms and took them off the walls until we were getting ready to check out! They should consider a getting a cute boutique there. Had a great time there!

（由 Google 翻译）我和丈夫在斯科特度假村度过了愉快的时光。工作人员总是友好热情。泳池人不多，座位也很多。泳池酒吧很不错，但饮料大约20美元。酒店里还有很多其他户外休闲区，包括晚上会点亮的篝火坑。 我们的房间很宽敞。我们住的是带沙发区的特大床房。床很舒服。由于我预订的信用卡系统出现错误，我们最终订到了街景房而不是泳池景房，酒店帮我退了差价或换了房间。在露台上看街景声音很大，所以绝对建议额外付费选择其他景观。 我们使用了几次免费班车服务，快捷方便。 我还去了水疗中心按摩，感觉非常放松，按摩师的手艺也很棒。 （原文） My husband and I had a great time at the Scott Resort. The staff were always friendly and helpful. The pool wasn't too busy and had plenty of seating. Pool bar was nice but drinks are about $20. There were lots of other areas on the property to relax outside as well including fire pits that they light at night. Our room was spacious. We had a king room with a couch area. The bed was comfortable. We did end up getting a room with a street view instead of a pool view due to a system error between my credit card that I booked through and they worked with me to refund the difference or move rooms. Street view was loud when on the patio so would definitely recommend paying the extra for the other view options. We used the complimentary shuttle service a few times which was fast and easy to use. I used the spa as well for a message and it was very relaxing and the masseuse did great.

（由 Google 翻译）这是个非常棒的住处。我非常喜欢大堂和室外区域的外观和氛围。前台的年轻女士非常友善、礼貌且乐于助人。她确保我们能够找到房间，并在我们离开前台之前主动解答我们的任何问题。房间舒适宜人。泳池也很棒，我尤其喜欢泳池入口处的沙底。提供的食物也很棒。我唯一的抱怨是房间里没有微波炉，而且冰箱里塞满了东西，所以没有太多空间存放我从外面带进来的东西。除了浓缩咖啡机和咖啡包外，我没有使用任何客房内提供的食物和饮料。健身房干净整洁，设施齐全。总的来说，这是一次愉快的住宿，我很享受轻松的氛围。 （原文） This was very nice place to stay. I did enjoy the appearance and atmosphere of the lobby and outdoor areas. The young lady at the front desk was very kind, courteous and helpful. She ensured we would be able to locate our room and offered to answer any questions we had prior to leaving the desk. The room was nice and comfortable. The pools were very nice, and I especially liked the sand bottom at the pool entry. The food that was provided was good. My only complaints would be not having a microwave in the room and that the fridge was pretty full of items, so there was not much room for storing anything I brought in from outside. I did not use any of the provided in-room food or drinks with the exception of the espresso machine and pods. The gym was clean, orderly and sufficient. Overall, it was a nice stay, and I enjoyed the relaxing atmosphere.

（由 Google 翻译）这次入住体验有亮点也有不足。 服务态度明显欠佳——前台没有热情问候，也没有任何亲切的互动，这让我们整个入住过程都感觉冷淡，而且这种冷漠贯穿始终，影响了我们与酒店所有员工的互动。多次拨打内部电话无人接听，导致我们提出简单的要求都十分令人沮丧。只有使用手机拨打电话才能得到回应。在我们入住的两晚，酒店就在我们房间外举办婚礼和招待会，让我们几乎无法放松或入睡。音乐、笑声和人群的喧闹声一直持续到深夜，感觉活动仿佛就发生在我们的房间里，而不是在外面。我们理解并尊重举办活动是度假村体验的一部分，但在没有事先通知或考虑噪音的情况下，在客人住宿区域旁边举办活动，实在是太扰人了。如果酒店能提前通知一下，或者提供换房选项，就能大大提升我们的入住体验，让我们更加舒适愉快。酒店的电视系统操作繁琐且不稳定，而萨尔萨舞表演（虽然只是个小细节，但却很能说明问题）实在糟糕透顶。 优点方面，水疗中心的服务人员非常出色——专业、友善且技术精湛。贝尔艾尔的司机也很棒——友好、乐于助人，让我们的出行非常便捷。度假村环境优美，维护良好，我们的房间也很干净。总的来说，这里氛围很好，也很有潜力，但如果能更热情周到、注重细节，宾客体验会更好。 （原文） Our stay had both highlights and disappointments. There was a noticeable lack of hospitality — no greetings or warm interactions from the front desk, which set a cold tone for the visit and continued on throughout our stay with all hotel staff interactions. Internal calls went unanswered multiple times, which made simple requests frustrating. Calls were only responded to when we used our cell phones. There was a wedding and hosted reception held directly outside our room on 2 nights of our stay, which made it nearly impossible to relax or sleep. The music, laughter, and crowd noise went late into the evening, and it felt as though the event was happening inside our room rather than outside of it. We understand and appreciate that events are part of the resort experience, but hosting one directly beside guest accommodations without notice or any sound consideration was extremely disruptive. A simple heads-up or a room change option would have gone a long way in ensuring a more comfortable and enjoyable stay. The TV system was confusing and unreliable, and the salsa (a small detail, but telling) was genuinely terrible. On the positive side, the spa providers were excellent — professional, kind, and skilled. The Bell-Aire driver was also wonderful — friendly, helpful, and made getting around easy. The resort grounds are beautiful and well-maintained, and our room was very clean. Overall, there’s a great vibe and potential here, but the guest experience could be much better with more warmth and attention to detail.

（由 Google 翻译）斯科茨代尔的斯科特度假村 (Scott Resort) 真是个瑰宝！它融合了复古与现代奢华的元素，营造出时尚温馨的精品度假村氛围。我很喜欢它的规模——既不会太大，也不会太小。它恰到好处的规模，既能营造亲密的氛围，又能提供一流的设施。 地理位置优越，靠近斯科茨代尔老城区，交通便利。餐厅、泳池和泳池酒吧都十分便利，泳池周围的氛围也别具一格——轻松、有趣、充满活力。 总而言之，这家度假村拥有独特而难忘的氛围，使其脱颖而出。我曾在这里出差，非常享受，我一定会再次光临，这次是为了度假。强烈推荐您来斯科茨代尔旅游！ （原文） The Scott Resort in Scottsdale is such a gem! It has a totally retro vibe blended with modern luxury, giving it the feel of a boutique resort that’s both stylish and welcoming. I love the size — not too big and overwhelming, but not too small either. It’s just the right scale to feel intimate while still offering great amenities. The location near Old Town Scottsdale is perfect, and everything on the property is super easy to access. The restaurant, pool, and pool bar are all convenient, and the atmosphere around the pool has so much character — relaxed, fun, and full of energy. Overall, this resort has a unique and memorable vibe that makes it stand out. I stayed here for business and enjoyed it so much that I’ll definitely be coming back for a second visit, this time for vacation. Highly recommend checking it out if you’re visiting Scottsdale!

（由 Google 翻译）我们提前办理了入住，这很贴心。大堂和泳池区都很棒，但除此之外，其他方面就比较一般了。虽然我们没有使用度假村费用包含的交通服务，但感觉这确实是一项不错的便利设施。 房间本身很普通，没什么特别之处。如果您比较注重预算，又想点客房服务：一份汉堡+一份科布沙拉+23%的服务费+5美元的小费+22%的小费，大约需要83美元。我们参加的婚礼非常热闹，但我们也比较吵闹。如果我是普通客人，而且房间正好在婚礼隔壁，我肯定会因为噪音而感到不满。 除非您是和亲朋好友庆祝特殊场合，或者不介意为氛围额外付费，否则我觉得这个价格不太值。即使有婚礼团体折扣，两晚也要800美元，我可能会考虑其他酒店。 （原文） We were able to check in a little early, which was appreciated. The lobby was great and so was the pool area. Beyond that it was very average. While we didn’t use the transportation included with the resort fee, it does seem like a nice amenity. The room itself was fairly ordinary and nothing special. If you’re mindful about spending and want room service: a burger + Cobb salad + 23% fee + $5 fee + 22% tip ≈ $83. The wedding we attended was a blast, but we were also loud. If I was a regular guest with an adjacent room to the event I’d be upset with the noise. Unless you’re celebrating a special occasion with loved ones or don’t mind paying extra for the atmosphere, I’m not sure it’s worth the price. At $800 for two nights (even with a wedding block discount), I would likely look elsewhere.

（由 Google 翻译）环境优美，是休闲度假或宅度假的绝佳去处。我只在这里吃了早午餐，并在酒店里逛了一圈，所以目前还无法评价房间。不过，酒店里有吊床。草坪、树木、泳池、美味的餐饮和酒吧，大堂也十分温馨，宽敞的壁炉、舒适的沙发和桌椅营造出热带度假的氛围。等我入住一晚后，再来更新房间的评价。 （原文） Beautiful setting and a great relaxing place to hang out for staycation or vacation. I only ate brunch here and walked the property so I can not rate the rooms at this point. However the property has hammocks. Grass , trees, pools, great food and bar , lobby is very inviting and gives you the feel you are more in a tropical vacation with big fireplace and large couch seating areas and tables. I will update thoughts on the room once I stay the night.

（由 Google 翻译）我们飞往夏威夷的航班延误了三天，偶然发现了这家超棒的度假村。我们需要在斯科茨代尔/凤凰城地区找个价格合适的地方，容纳一家五口，然后这家度假村就出现了。我们凌晨三点就匆匆预订了，几个小时后就到了，结果惊喜连连。 我们当时完全没有意识到，我们实际上预订了整套公寓，公寓里有全尺寸厨房、洗衣机/烘干机、多间卧室、步入式露台、漂亮的阳台，双层布局，一切都在华丽的度假村氛围中。房子美极了，维护得也非常好。我们不会打高尔夫球，但高尔夫球场的优美景色足以让我们考虑入住！我们租了一个类似池畔小屋的东西，享受了完美的泳池时光，还享受了超棒的池畔服务。我们叫了客房服务，在房间里的大餐桌上享用美味可口的餐点，真是令人愉悦。我们遇到的每一位员工都很友好热情，让我们在整个度假村都感到宾至如归。免费的晨间咖啡位置比较偏僻，离高尔夫球场比较近，但这给了我们更多探索场地的机会。 酒店干净整洁，装饰时尚别致，恰到好处地融合了中世纪现代风格。花园、泳池、高尔夫球场以及整座酒店都维护得如此细致入微，令人叹为观止。这至今仍是我们最喜爱的酒店之一，想想这完全是偶然！Mountain Shadows 将一次不尽如人意的假期变成了一次奢华的体验，让我们的假期比原本的更加难忘。 （原文） We found this incredible resort entirely by accident when our flight to Hawaii was delayed by three days. We needed a place to fit a family of five in the Scottsdale/Phoenix area in a certain price range and this place popped up. We booked it in a blur at 3 AM and showed up to an absolute delight hours later. We didn’t realize we essentially booked an entire condo complete with a full size kitchen, washer/dryer, multiple bedrooms, walkout patio, lovely balcony, two levels, and all in the setting of a gorgeous resort. The property is stunning and incredibly well-kept. We aren’t golfers but the golf course was nice enough to make us consider it! We rented a poolside “cabana” of sorts for a perfect pool day that included phenomenal poolside service. We ordered room service and it was delicious and enjoyable to eat at the giant dining table in our room. Every employee we encountered was friendly and helpful and we always felt very welcome across the entire property. The complimentary morning coffee was kind of tucked back closer to the golf course but it gave us an opportunity to explore the grounds a bit more. Immaculately clean, chic decor with a mid-century modern vibe done right. The gardens, pool, golf course, and entire property is so meticulously cared for that you can’t help but be in awe. This still ranks as one of our very favorite hotel stays and to think it was entirely by accident! Mountain Shadows turned a vacation-gone-awry into a luxury experience that made our vacation even more memorable than it otherwise would’ve been.

（由 Google 翻译）我刚刚结束了在山影度假村的旅程，这是一个放松身心的好地方。度假村位于天堂谷，夹在斯科茨代尔和凤凰城之间，地理位置优越。度假村的庭院优美，带有棕榈泉的韵味。我们住在三楼带阳台的房间，可以俯瞰泳池和美丽的山景。房间宽敞、现代、干净。如果冰箱是空的而不是迷你吧就更好了，不过我相信可以提出要求。房间里没有落地镜，阳台上只有一把椅子，我觉得这点不太好。度假村每天都有不同的健身课程。我们参加了普拉提塑身机课程，感觉很棒。教练很友善，很高兴认识社区的居民。我们在Hearth餐厅吃了早餐，然后叫了客房服务送晚餐，食物很棒，服务也很棒。我们一定会再次光临度假村。 （原文） I just finished my stay at Mountain Shadows Resort and it was a great place to reset. It's in Paradise Valley sandwiched between Scottsdale and Phoenix making it centrally located. The grounds are beautiful and have a Palm Springs aesthetic. We stayed in a 3rd floor balcony room over looking the pool and had a beautiful view of the mountains. The room itself was spacious, modern and clean. It would have been nice to have an empty fridge vs. a mini bar, but I believe that can be requested. The room did not have a floor length mirror and the balcony only had one chair, which I thought was a miss. They have different exercise classes daily. We did the Pilates Reformer, which was great. The instructor was lovely and it was nice to meet residents of the community. We had breakfast at Hearth and ordered room service for dinner and the good was excellent and service was great. Would definitely visit the resort again.

（由 Google 翻译）最近，我参加MHIA会议期间入住了山影度假村 (Mountain Shadows Resort)，觉得这里是一家时尚高档的度假村，设施齐全。健身中心设备齐全，泳池和热水浴缸令人放松，而高级高尔夫“短程球场”则提供了有趣、快速且富有挑战性的体验。总的来说，酒店干净整洁，维护良好。工作人员热情友好。会议区和餐饮安排得井井有条。房间非常棒，床很舒服，淋浴也很棒。我强烈推荐山影度假村，期待下次再来。 （原文） Having recently stayed at Mountain Shadows Resort while attending a MHIA convention, I found the property to be a chic, upscale resort with a full range of amenities. The fitness center was very well-equipped, the pools and hot tub were quite relaxing, and the executive golf "short course" provided a fun, fast, and challenging experience. Overall, the property was clean and well-maintained. The staff was exceptionally welcoming and outgoing. The convention areas and meals were well-organized. The rooms were incredible, with comfortable beds and excellent showers. I highly recommend Mountain Shadows Resort and look forward to the opportunity to return.

（由 Google 翻译）这家酒店太棒了！我很喜欢我的房间，非常干净，床也很舒服。我非常喜欢浴室的布置，它让我想起了欧洲。 前台很棒，Reagan帮我办理了入住，但所有前台工作人员的服务都非常棒。和Marissa聊得很开心。每个人都热情好客，健谈，非常友善。 我还预订了在Hearth餐厅举办客户晚宴。我们一共12个人。服务无可挑剔，食物也很美味。他们有一份非常丰富和美味的酒单。我们都很享受交谈、用餐和创造新回忆的时光。 向这家很棒的酒店和所有员工致敬，感谢他们的热情好客和周到服务。 前台 Reagan Marissa HEARTH 61 Don Edgar Chris 酒吧 Thomas和Yaz在酒吧 趣闻：Mountain Shadows餐厅拥有一颗米其林钥匙！实至名归！ 直到我们再次见面。 （原文） This is an amazing hotel. Loved my room. It was very clean and the bed was very comfortable. I really like the bathroom setup. It reminds me of Europe. Front desk was amazing, Reagan checked me in but the whole front desk staff is top notch. Was so wonderful having an extended chat with Marissa. Everyone was welcoming, conversational and just so kind. I also made reservations to host a client dinner at Hearth. We had 12 people total. Service was impeccable and the food was delicious. They have a very extensive and wonderful wine list. We all had such a great time conversing, dining and making new memories. Shout out to this amazing hotel and all of the staff for being so very welcoming and accommodating. FRONT DESK Reagan Marissa HEARTH 61 Don Edgar Chris BAR Thomas and Yaz at the bar FUN FACT: Mountain Shadows has a One Michelin Key!! Well deserved!! Until we meet again.

（由 Google 翻译）酒店很漂亮。大堂和餐厅 Hearth '61 非常优雅。从机场到酒店非常方便。酒店非常干净，维护良好。我们入住的是开放式单间套房，配备设施齐全的厨房，可以欣赏泳池区的景色。入住手续非常便捷，房间内还附带一些额外福利。健身区干净整洁，配备了锻炼所需的一切。我们当时正在庆祝我妻子的 50 岁生日，并与礼宾员 Isabella 合作，她非常出色。她布置了一切，包括房间里的香槟和鲜花，让我妻子的入住体验令人难忘。 （原文） Beautiful property. The lobby and restaurant, Hearth '61 was very classy. Getting to the hotel from the airport was seamless. The property is very clean and well maintained. We stayed in the Studio Suite that had an open concept with a full kitchen with a view of the pool area. The check-in was super easy and the room had perks that came with it. The fitness area was clean and offered everything you would need for a good workout. We were celebrating my wife's 50th birthday and worked with Isabella, one of the concierges and she was phenomenal. She set everything up including champagne and flowers for the room to make my wife's entrance very memorable.

（由 Google 翻译）我多年来一直入住这家酒店，大部分时间体验都很棒。员工通常都很友善热情。然而，不幸的是，我多次遇到一位资深前台员工，她的态度让我难以继续入住，上次入住和最近一次都是如此。这次，情况更加糟糕，因为另一位前台员工的态度非常恶劣。 尤其令人失望的是，这次事件源于员工内部沟通不畅，却让我独自承担后果，而且处理方式极其傲慢无礼。我感到非常不受欢迎，酒店也没有向我道歉。相反，他们只是机械地、照本宣科地回复，完全无视问题的本质，即便很明显错误源于他们团队内部的沟通不畅。 虽然酒店本身仍然是一家很棒的酒店，但我真诚地希望管理层能够重视这个问题，确保所有客人都能获得始终如一的专业和尊重的服务体验。 （原文） I’ve been staying at this hotel for many years and have mostly had wonderful experiences. The staff have generally been kind and accommodating. Unfortunately, I’ve repeatedly encountered issues with one senior front desk staff member whose attitude made it difficult to continue my stay, both during my last visit and again on my most recent one. This time, the situation was compounded by another very aggressive front desk staff member. What makes this last incident particularly disappointing is that it stemmed from internal miscommunication among the staff, yet I was left to deal with the repercussions, handled in an unnecessarily aggressive and condescending manner. I felt extremely unwelcome and was offered no apology. Instead, I was met with robotic, scripted responses that ignored the real issue, even after it became clear that the mistake originated from their own team’s miscommunication. While the hotel itself remains a great property, I sincerely hope management addresses this behavior to ensure a consistently professional and respectful experience for all guests.

（由 Google 翻译）感谢山影酒店！今年夏天，我们家正在装修，所以在这里住了一段时间。我对这家酒店的员工、酒店和食物赞不绝口。他们竭尽全力，让我们的住宿体验无与伦比。酒店规模虽小，却感觉像一家精品酒店，却配备了您能想到的所有便利设施。地理位置优越，位于木乃伊山和驼峰山之间。山谷里最喜欢的地方。下次再见。:) （原文） THANK YOU MOUNTAIN SHADOWS. We Lived here for extended stay this Summer while our home was being renovated. I cannot say enough about this staff, hotel and food. They went above and beyond making our stay TOP NOTCH. It's small enough to feel like a boutique hotel, but with every amenity you can imagine. Placed perfectly in between Mummy & Camelback Mountain. Fave spot in the valley. Until Next time. :)

值得一看的地方

（由 Google 翻译）对于任何热爱蝴蝶和其他昆虫的人来说，这里都是你的理想之地。开头一段很棒的视频讲述了蝴蝶的各个阶段，我觉得非常有趣。进入蝴蝶区后，感觉棒极了，有几只蝴蝶落在我身上，很酷。建议早点来，天气凉爽的时候，但绝对值得一看！ （原文） For anyone that loves butterflies and other insects, this is the place for you. An awesome video at the beginning that talks about stages of the butterfly, thought was very interesting. Once in the butterfly area, it was awesome, had a few land on me, that was cool. Go here early, when its cooler, but definitely a must see!

（由 Google 翻译）蝴蝶仙境太棒了，先说说它的缺点吧。整个概念非常精彩，非常漂亮。他们不仅帮助保护蝴蝶物种，支持环保工作，还让公众有机会近距离体验这些不可思议的生物。真是太棒了！ 我唯一不满意的是价格。两个人的体验大约需要75美元，最多持续一两个小时。价格有点高，但知道这些钱花在有意义的事情上，而不是仅仅去个主题公园，感觉就好多了。 总之，如果你在附近，我强烈推荐你去看看。一定要在保护区里待足够长的时间，你会想放慢脚步，欣赏这一切，希望还能看到几只蝴蝶落在你身上！ （原文） Butterfly Wonderland is awesome, let me start with that before getting into the few downsides. The whole concept is brilliant and beautiful. Not only are they helping preserve butterfly species and supporting conservation efforts, but they’re also giving the public a chance to experience these incredible creatures up close. That’s amazing! My only real complaint is the price. For two people, it’s about $75 for an experience that lasts roughly an hour or two at most. It’s a bit steep, but it feels better knowing the money goes toward something meaningful rather than just another theme park. Overall, I’d definitely recommend checking it out if you’re in the area. Be sure to spend enough time in the sanctuary, you’ll want to slow down, take it all in, and hopefully have a few butterflies land on you!

（由 Google 翻译）漫步在热带丛林中，蝴蝶在你周围飞舞，绝对不会错！感觉如此舒缓平静！工作人员非常乐于助人，解答了我们所有的问题，还为我们指路！注意，天气潮湿，请穿着合适的衣服！凤凰城之旅，来这里绝对不会后悔！ （原文） You cant go wrong walking through a tropical jungle with butterflies flying all around you! It was so soothing and calming! The staff were super helpful answering all our questions and giving us directions! Be warned, it's humid so dress accordingly! You won't regret stopping here in your visit to Phoenix!

（由 Google 翻译）喜欢带女儿来这里！我们玩得很开心。蝴蝶真漂亮，体验也很有趣。他们一开门我们就去，因为那里人很多！我觉得物有所值。 （原文） Love bringing my daughter here! We have so much fun. Beautiful butterflies and fun experience. We go first thing when they open because they get pretty busy! Worth the money in my opinion.

（由 Google 翻译）很棒的景点，尤其适合带孩子。我的两个小朋友玩得非常开心，这里既有娱乐，又有教育意义。工作人员都非常友好，知识渊博，并且乐于分享关于蝴蝶的知识。他们还有一些小型室内展览，里面有鱼类和爬行动物。他们也为有思维障碍或其他障碍的儿童提供包容性选择。在木板路上，绝对值得一游。 （原文） Awesome attraction especially if you have kids, my 2 small toddlers really enjoyed themselves, and it was a fun mixture of entertainment and education. Staff are all very friendly, knowledgeable, and willing to share info on the butterflies. They have some small indoor exhibits with fish and reptiles as well. They also have inclusive options for children with processing difficulties or other challenges. Definitely a worthwhile place to visit when at the boardwalk

（由 Google 翻译）10/10 强烈推荐这个地方给附近的所有人！他们有一段关于帝王蝶迁徙的短片。附近还有一个区域，专门展示一只蝴蝶的生命周期以及它们在被放归到其他蝴蝶之前的阶段。蝴蝶数量众多，而且非常漂亮，完美！他们的小吃区干净整洁。工作人员非常友好。这里有很多值得一看的东西，我忍不住想把所有东西都拍下来。绝对物超所值！ （原文） 10/10 would recommend this place to anyone in the area! They had a short video on the monarch butterfly migration. They also have a near area where they show the life of a butterfly and the stages there before they release them with the others. There were so many and they were so gorgeous and perfect! Their snack area was clean and tidy. The staff was super friendly. There was so much to look at and I wanted to take pictures of everything. It’s def worth every penny!

（由 Google 翻译）这个地方太棒了。除了坐火车和旋转木马（每人3美元，我觉得还算合理）以外，大部分时间都是免费的。非常干净，维护得很好。孩子们玩耍的好地方，周围有喷泉，市场里也有瓶装水。模型火车博物馆太棒了。这是我见过的最大的展览，而且布置得非常精美。有很多东西可以看。里面还有空调，所以进去避暑很不错。我们玩得很开心。 （原文） This place was great. Mostly free except for the train ride and the carousel which are 3 dollars per person which I thought was reasonable. Very clean and well maintained. Great places for kids to play, water fountains all around or bottles of water in the market. The model train museum was amazing. The largest display I have ever seen and really well put together. So much to see. It’s also air conditioned inside so it’s nice to get in a get a break from the heat. We had a great time.

（由 Google 翻译）这是一个很棒的公园。新建的戏水池很小，没有直接遮荫，但周围有很多阴凉处，还有座位。 户外游乐场很大，最近装了遮阳帆，所以大部分地方都遮荫了。 有一些项目需要付费，但费用不高。室内游乐场、小火车和旋转木马。小火车绕着公园场地转一圈需要十分钟，孩子们玩得很开心。 公园里还有一家礼品店和一家冰淇淋/小吃店，它们都在室内，非常不错。公园里有很多座位。我很喜欢这个公园。 （原文） This is a great park. The new splash pad is small and isn't shaded directly, but there is plenty of shade around it with seating. The outdoor playground is huge and recently got sun sails so it mostly shaded. There are a few things that you need to pay for to do, but they are small amounts. The indoor playground, the train ride, and the carousel. The train ride is a ten minute ride around the park field and is so fun for the kids. There is a gift shop, and an ice cream/ snack bar also which are indoor and really nice. Plenty of seating throughout. Love this park.

（由 Google 翻译）真是个好地方！公园里到处都是大型退役火车车厢。园内有一辆小型火车，大约8-10分钟一班；还有一辆大型旋转木马，每人3美元即可乘坐。2岁及以下儿童免费。巨大的户外游乐场，设置了许多独特的障碍物。这里有很多地方可以奔跑玩耍。园内还有小餐厅、博物馆、礼品店，以及一个带有互动按钮的大型迷你火车模型。你可以花12美元买一个腕带，当天可以无限次乘坐火车和旋转木马。强烈推荐，超值！ （原文） Such a neat place! Large retired train cars throughout the park. They have a small train ride that's about an 8-10 min ride, a large carousel that you can ride either for $3 per person. Ages 2 and under are free. Huge outdoor playground with many unique obstacles. Lots of space to run and play. Small restaurant, museum, gift shop and a large miniature train set with interactive buttons. You can pay $12 for a wrist band for unlimited train and carousel rides for the day. Highly recommend and such a great value!

（由 Google 翻译）很不错的地方。这里有几栋不同的建筑可以探索。其中那栋带小火车模型的楼是免费的，而且很安静，很宽敞。场地维护得很好，有几个区域供孩子们玩耍，还有一个小火车可以乘坐。总的来说，这里是个很棒的地方，有大树、长椅和美丽的树荫。 （原文） Nice place to visit. They have several different buildings to explore. The one with the miniature train sets is free and quiet expansive. The grounds are well kept and they have several areas for kids to play along with a small locomotive to take a ride on. Overall a wonderful place to go with large trees, benches, and beautiful shade.

（由 Google 翻译）我完全忘记写去年圣诞节的评价了。我和家人在圣诞节期间去了那里，真是太美了。那真是一段神奇的时光，尤其是音乐和合理的食物价格。那天晚上我们肯定坐了不下100次小火车。今年我们还会再去！！！强烈推荐 （原文） I completely forgot to post my review last christmas. Me and my family went during christmas time and it was so beautiful. I can say it was a magical time especially with the music and reasonable food prices. We mustve rode the train 100times that night. We will be there again this year!!! Highly recommend

（由 Google 翻译）这里的游乐设施太棒了，价格也很合理。游乐场刚翻新过，真是太好了。现在还有新的戏水池和室内游乐场。我小时候就来过这里，现在还经常来！ （原文） The rides are amazing and so reasonably priced. They just renovated the playground which is awesome. A new splash pad is there and an indoor playground as well. I went here as a kid and I'm still coming back!

（由 Google 翻译）去这个公园体验了万圣节惊悚小火车之旅。万圣节的装饰和景点都远超预期，绝对是小朋友的必玩项目。火车模型博物馆也令人印象深刻，细节之处尽显匠心。 （原文） Visited this park for the Halloween spooky train ride. The Halloween decorations and attractions are beyond expectations. It is a must to do for any toddler. Model train museum is impressive with a lot of attention to detail.

（由 Google 翻译）这是一次非常独特的艺术体验。许多展品都动人心弦，讲述着一个个故事。鸡尾酒吧也很棒。价格实惠，但位置有点奇怪——在时尚广场购物中心的自动扶梯下方。值得一试。参观时间最多45分钟到一个小时。 （原文） This was a very unusual art experience. Many of the exhibits move and tell a story. The cocktail bar is a great touch. Good value yet strange location- under the escalators @ Fashion Sq. Mall. Worth a try. 45 minutes to an hour tops.

（由 Google 翻译）旅行期间，我来这里庆祝朋友的生日。这里既有趣又漂亮，而且很有意思。工作人员非常友善，知识渊博，而且乐于助人。我们都会再次来这里。 （原文） Came here for my friend's birthday while on a trip. This was fun, beautiful, and interesting. The staff was super kind, knowledegable, and helpful. We all would do this again.

（由 Google 翻译）我们在斯科茨代尔度假，我在TikTok上找到了Wonderspaces。它位于时尚广场购物中心内，底层靠近美食广场。非常酷的艺术博物馆。里面大约有10-12个不同的艺术区域。他们好像会更换，但不确定更换频率。我们直接走到那里，不用等，直接付钱，签了弃权书，就可以进去了！工作人员非常热情。对孩子很友好。非常干净。那里有一个酒吧可以买饮料，但我们去的时候酒吧还没开门。只希望它更大一些，有更多空间放更多东西！ （原文） We are in Scottsdale for vacation and I had found Wonderspaces on TikTok. Located inside the Fashion Square Mall. On bottom floor near food court area. Very cool art museum. Had about 10-12 different art areas. Seems they switch them out , not sure how often. We walked up, no wait, we paid , sign waiver and we were good to go! Staff was very sweet. Kid friendly. Very clean. Had a bar to purchase drinks , but it was not open when we were there. Only wish it was bigger and they had more space to put more things!

（由 Google 翻译）这次艺术展太有趣了！所有作品都充满创意，引人入胜。购票也很方便，花45-60分钟体验一下新鲜事物，这个价格也算物有所值。 （原文） This was such a fun art exhibit. Everything is so creative and interesting. Purchasing tickets was easy and it's not a bad price for spending 45-60 minutes to experience something new and different.

（由 Google 翻译）有趣的体验。就在商场里。展览每隔几个月就会更换，所以看的东西也不同。可惜我们没能参观热气球室和胶带墙，不过看到各种不同的展览还是很酷的。 （原文） Fun experience. Inside the mall. The exhibits change every few months so it's different things to see. Sad we didn't get to see the hot air balloon room and the tape wall but it was cool to see all the different exhibits.

（由 Google 翻译）我太喜欢了！！！朋友们去购物的时候（这可不是我的爱好），我玩得很开心。我觉得价格很实惠（25美元），物超所值。我是周二去的，人很少，所以我可以独自待在每个房间里，想看多少次就看多少次。真希望我能有更多时间在每个装置艺术作品里待更长时间。由于灯光、声音、空间的运用以及与作品的互动，这真是一次非常感性的体验。我之前不知道只能在线购票，不过我用手机就能买，而且很快。 （原文） Me encantó!!! Mientras mis amigos iban a las tiendas (lo cual no es mi hit), yo me la pasé increíble. Me parece que el costo es accesible (US$25) y vale cada centavo. Fui en martes y había muy poca gente, así que pude estar yo sola en cada sala y pasar de una a otra las veces que quise. Hubiera querido tener más tiempo para estar un buen rato en cada instalación. Fue una experiencia muy sensorial por el uso de la luz, el sonido, el espacio y por la interacción con las obras. Yo no sabía que sólo se pueden comprar boletos en línea, pero lo pude hacer con mi celular y fue muy rápido.

（由 Google 翻译）总体来说很棒，不过感觉上次去的时候东西没那么多。虽然挺好玩的，但感觉时间很短，而且考虑到游玩时间，价格有点贵。不管怎样，我宁愿他们继续营业，继续留在现在这个位置，也不想他们被迫搬走，毕竟挺好玩的。 （原文） Overall really cool, this last time they didn't have as much I feel like. It's fun but it does feel very short and it is kinda expensive for how long you're there. Regardless though, I'd rather them stay in business and stay at this location then be forced out, it's fun

（由 Google 翻译）非凡体验，堪比四季酒店和迪士尼。 小屋房间设计精美，舒适私密。水疗服务无可挑剔，工作人员热情周到，让您倍感宾至如归。食物美味无比，提供亚洲风味的美食和素食选择。场地整洁，非常适合散步消耗晚餐的热量。 如果您正在寻找高品质的斯科茨代尔体验，强烈推荐您来这里。 （原文） Exceptional and one of the few experiences we would say matches up to Four Seasons and Disney. Really cool casita rooms providing comfort and seclusion. Impeccable spa service with staff super responsive and friendly, making you feel at home. Food was absolutely delicious with some Asian inspired fair and also vegetarian options. Grounds were immaculate to walk around to burn off an evening meal. Would highly recommend people go here if they are looking for a high quality Scottsdale experience.

（由 Google 翻译）我写这封信是为了表达我对近期预订体验的深深失望。入住当天，我接到电话，说我预订的房间因水灾无法入住。虽然我理解不可预见的维护问题可能会发生，但酒店处理此事的方式令人极为担忧。 他们给我提供了一间降级的房间作为替代方案，并解释说我将获得额外的每日积分，而不是调整房费。然而，我支付的房费已经是基于最后一刻的预订，尽管降级了，但并没有降低房费。换句话说，我现在要为一间更小的房间支付全价。 更令人不安的是，截至撰写本文时，我最初预订的升级房间仍然在你们的网站上显示为“可预订”。这引发了人们对透明度和商业惯例的严重担忧。这表明存在以下两种可能性： 1. 酒店继续宣传实际上无法预订的房间，误导潜在客人。 2. 某些客人被选择性地重新分配或受到不公平对待。 这两种情况都不符合贵酒店应有的诚信和专业精神。 我要求对此事进行全面调查，并明确解释为什么我原来的房间在广告上显示可用的情况下就被取消了。如果我没有得到满意的解决方案，我打算向商业改进局 (BBB) 提交正式投诉，以确保此类行为不会再次发生，从而影响其他客人。 （原文） I am writing to express my deep disappointment regarding my recent reservation experience. On the day of check-in, I received a call stating that my reserved room was unavailable due to water damage. While I understand that unforeseen maintenance issues can occur, the way this was handled was extremely concerning. I was offered a downgraded room as an alternative, with the explanation that I would receive additional daily credit in lieu of a rate adjustment. However, the rate I paid was already based on a last-minute booking, and no reduction was made despite the downgrade. In other words, I am now paying the full price for a lesser room. What makes this situation even more troubling is that, as of this writing, the upgraded room I originally booked still appears as available on your website. This raises serious concerns about transparency and business practices. It suggests one of two possibilities: 1.The property continues to advertise rooms that are not actually available, misleading potential guests. 2. Certain guests are being selectively reassigned or treated unfairly. Neither scenario reflects the integrity or professionalism one would expect from your establishment. I am requesting a full review of this incident and a clear explanation for why my original room was canceled while still being advertised as available. If I do not receive a satisfactory resolution, I intend to submit a formal complaint to the Better Business Bureau (BBB) to ensure this is not a recurring practice affecting other guests.

（由 Google 翻译）我在圣纳图里度假村及水疗中心的住宿体验堪称完美。我和妻子正在庆祝结婚40周年纪念日。从我们抵达的那一刻起，就感受到了真诚的热情款待和专业的服务，这为我们开启了一段难忘的旅程。 度假村的地理位置令人叹为观止，四周群山环绕，景色壮丽。度假村的设计匠心独运，旨在营造宁静舒适的氛围，让宾客与自然亲密接触。 客房一尘不染，装饰典雅，设施齐全，满足您享受奢华而放松住宿的一切所需。床和枕头都无比舒适。 水疗体验堪称世界一流。理疗师技艺精湛，护理后我感觉焕然一新。 Element餐厅的菜肴摆盘精美，味道鲜美。如果非要挑剔的话，那就是菜单上的选择略显单调。我们也享受了客房送餐服务，非常棒，从打电话到送餐到房间大约只用了20分钟。 客房服务人员非常细心周到，满足了我们额外的需求，例如额外的枕头、浴盐和浴巾。所有要求都及时送达房间。 然而，真正让Sanatury脱颖而出的是员工。我接触到的每一位员工都竭尽全力，让我的住宿体验难忘。他们对细节的关注、友善的态度和专业的精神让我感受到真切的关怀。 我要给礼宾部（Claire和Rubin）五星好评，感谢他们提供的帮助和细致入微的服务，让我们的住宿体验如此难忘。 如果您正在寻找一个远离尘嚣、与自然、伴侣和自己重新建立联系的地方，Sanatury度假村及水疗中心是您的理想之选。离开时，我感到神清气爽、精神焕发，并且已经在计划下一次的入住。 （原文） My stay at Sanatury Resort and Spa was nothing short of spectacular. My wife and I were celebrating our 40th wedding anniversary. From the moment we arrived, we were greeted with genuine hospitality and professionalism that set the tone for an unforgettable experience. The location is absolutely breathtaking . Stunning views of the mountains surrounded us. The resort is thoughtfully designed to promote peace, comfort, and connection with nature. The rooms are spotless, elegantly decorated, and perfectly equipped with everything you need for a luxurious yet relaxing stay. The bed was unbelievably comfortable along with the pillows. The spa experience is world-class. The therapists are incredibly skilled, and the treatments left me feeling completely renewed. The meals at the Element restaurant were beautifully presented and delisious. If i had one critique is that the dinjng menu didnt offer alot of selections. We also enjoyed in room service which was great and about a 20-minute wait from phone call to room delivery. The house keeping was attentive with our extra demands such as additional pillows, extra bathing salts for the tub along with bath towels. All.requests were delivered to our room promptly. What truly sets Sanatury apart, however, is the staff. Every team member I interacted with went above and beyond to make my stay memorable. Their attention to detail, kindness, and professionalism made me feel genuinely cared for. I give 5 stars to the concierge desk ( Claire & Rubin ) for all their help and attention to details to help male our stay memorable. If you’re looking for a place to disconnect from the noise of everyday life and reconnect with nature, your partner and yourself, the Sanatury Resort and Spa is the perfect escape. I left feeling refreshed, inspired, and already planning my next visit.

（由 Google 翻译）在Sanctuary Camelback的住宿体验令人惊喜。我们的单卧小屋套房宽敞明亮，设计精美，配有舒适的壁炉、私人露台和豪华浴室。只需步行片刻即可到达宁静的泳池和酒店大堂，私密性和便利性达到了完美的平衡。虽然由于下午4点延迟退房的沟通失误，我们被短暂锁在门外，但工作人员很快就为我们解决了问题，真诚地道歉，并送上了一份贴心的礼物和一张手写便条。山景令人叹为观止，整体服务热情周到。完美的度假胜地——我们一定会再来的。 （原文） We were amazed by our stay at Sanctuary Camelback. Our 1-bedroom casita suite was spacious and beautifully designed, with a cozy fireplace, private patio, and luxurious bathroom. Just a short walk to the serene pool and hotel lobby, it offered the perfect balance of privacy and convenience. Although we were briefly locked out due to a miscommunication about our 4 PM late checkout, the staff quickly made it right with a sincere apology and a thoughtful gift accompanied by a handwritten note. The mountain views were breathtaking, and the service overall was warm and attentive. A perfect getaway—we would definitely be back.

（由 Google 翻译）不知道这家酒店怎么能评上五星。地理位置优越，五星酒店也算有潜力。新主人改变了这家酒店，维护得不太好。 优点：服务人员很热情，床也不错，地理位置/景观也不错。 缺点：安全隐患——三个不同的房间，而且所有露台的门都锁不上！壁炉两个房间都坏了。 我们入住期间，酒店停水了一整天，管理层处理得非常糟糕。浴室关闭，餐饮停业，也没有方便客人的住宿设施。度假村外不提供餐饮选择。水疗中心办理入住手续的工作人员非常粗鲁，按摩师的服务还不错。 （原文） Not sure how this gets 5star. Location gives the possibility of five star. New ownership changed this place, not keeping it up well. Pros: there were some lovely service people, nice beds, location/view Cons: safety concern-three different rooms and all the patio doors do not lock! Fireplace didn’t work in two. Water went out for the whole day while we were there and the management handled it so poorly. Bathrooms closed, food shut down, and no accommodations to help guests navigate. No offers for food or beverage options outside of resort.Spa check-in people were so rude, massage therapist was good.

（由 Google 翻译）今天我来这里按摩，虽然服务本身不错，而且按摩师也不错，但男更衣室太小了。一度有6到8个男士在不同的阶段等候，而且挤满了人。在更衣区几乎肩并肩地挤在一起很不舒服，或者不得不站着，因为在等候按摩师来接你的时候，那里没有地方可以坐。我喜欢这个地方，但我不会再来了，因为男更衣室又小又拥挤。 （原文） I came here for a massage today, and while the service itself was nice, and the easier was nice, the men's side was very small. At once point there were 6-8 guys waiting out in various stages, and it was very full. It's not comfortable to be almost shoulder to shoulder in the changing area, or having to stand because that's no where to sit in the staging area while you wait on your masseuse to come get you. I like the place but I won't come back because of how small and dense the men's dressing room is.

（由 Google 翻译）非常棒的度假村，注重细节、客户服务和满意度。他们竭尽全力让您住得轻松愉快，并竭尽全力满足您的需求。地理位置优越，可以俯瞰斯科茨代尔，欣赏美丽的日落和城市景观，却没有城市的喧嚣。这里非常安静祥和。感谢Pedro的特别关注和支持。 （原文） Amazing Resort with excellent attention to detail and customer service and satisfaction. They go above and beyond to make your stay relaxing and enjoyable and go out of there way to accommodate your needs. The location is perfect overlooking scottsdale with beautiful sunsets and city views without the noise of a busy city. It is very quiet and peaceful. Thank you Pedro for your special attention and support.

（由 Google 翻译）我们在斯科茨代尔Omni酒店的住宿体验无比美好，泳池边的优质服务更是锦上添花。我们的小屋服务员Carlos在各个方面都尽心尽力——他细心周到、友善热情、耐心细致，甚至在我们提出要求之前就预见到了我们的需求。 我们租了一间小屋，他确保电视正常运转，随时提供冷水和冰块，以及充足的毛巾。Carlos的热情周到让我们感受到无微不至的关怀，将原本简单的泳池边时光变成了一次难忘的体验。他显然对自己的工作充满自豪，而他所展现的关怀也完美地体现了他的领导才能。他的经理也应该得到同样的认可，因为他培养了这样一位优秀的员工——他们共同体现了五星级的热情好客精神，让我们的旅程难以忘怀。 Camille（卡米拉） （原文） Our staycation at the Omni in Scottsdale was absolutely beautiful, made all the more special by the incredible service at the pool. Carlos, our cabana attendant, went above and beyond in every way—he was attentive, kind, patient, and genuinely thoughtful, anticipating our needs before we even had to ask. We rented a cabana and he made sure that the TV was working properly, that we always had cold water and ice, and plenty of towels. Carlos's warmth made us feel completely cared for, turning a simple day by the pool into a truly memorable experience. It was clear he takes great pride in his work, and the care he shows reflects wonderfully on his leadership. His manager deserves just as much recognition for fostering such an outstanding employee—together, they embody the spirit of five-star hospitality and made our visit unforgettable. Camille (Camila)

（由 Google 翻译）这家酒店位于斯科茨代尔一个很棒的地段，前台工作人员非常热情周到。泳池区很有趣，氛围也很好，但房间需要翻新一下，感觉有些陈旧。总的来说，我认为这是一家中等档次的度假村。 大部分代客泊车员都很棒，尤其是鲍曼团队，他们竭尽全力帮助我们。然而，早上有几位代客泊车员态度很差，影响了我们的体验。 如果您正在寻找一个不太奢华的休闲度假胜地，这里是个不错的选择。但如果您更喜欢高档一点的住宿，我建议您考虑附近的其他酒店。 （原文） The property is in a great area of Scottsdale, and the front desk staff was very accommodating. The pool area is fun and has a nice atmosphere, but the rooms could use some updating they feel quite dated. I’d consider this a mid-grade resort overall. The valets were mostly wonderful, especially the Bauman team, who went above and beyond to help us. However, a couple of the morning valet staff were quite rude, which took away from the experience. If you’re looking for a casual getaway that’s not overly fancy, this is a solid option. But if you prefer something a bit more elevated, I’d recommend exploring other nearby properties.

（由 Google 翻译）这是一个美丽的度假村，如果你只想住在度假村里，吃点昂贵的食物，这里很不错。但这里几乎什么都没有。如果你想吃一顿像样的早餐，你得步行去J.W万豪酒店，因为这个地区步行距离内什么都没有。没有商店，也没有餐厅。这里有一个很棒的健身中心，有力量训练机、跑步机和健身车，还有水疗中心的课程。如果他们至少有去老斯科茨代尔的班车就好了。 （原文） It's a beautiful resort and great if you just want to stay on the Resort and eat expensive food, but there is literally nothing around here. If you want a decent breakfast, you have to walk over to the j.W marriott, there is nothing within walking distance in this area. No shopping no restaurants. They have a nice fitness center here, free weights machines and treadmills and bikes, and classes in the spa. It would be nice if they at least had a shuttle to old scottsdale.

（由 Google 翻译）最完美、最放松的生日和周年纪念之旅！酒店景色美得令人窒息，四周环绕着壮丽的山景。我们的房间一尘不染——现代风格中又恰到好处地融入了些许魅力。酒店环境优美，维护得也非常好，到处都是舒适的角落，可以坐下来放松身心，尽情欣赏美景。 食物棒极了——在我们入住的五天里，每天都在酒店享用早餐和午餐，每一餐都美味可口。令人惊喜的是，我最喜欢的部分之一竟然是健身房！它的设施非常齐全——远超一般酒店的水平。我的妻子在水疗中心做了面部护理和按摩，她非常喜欢。 总而言之，这个地方超出了我的所有预期。绝对是满分体验！ （原文） The most perfect and relaxing birthday and anniversary getaway! The property is absolutely stunning, surrounded by gorgeous mountain views. Our room was spotless — modern with just the right touch of charm. The hotel grounds are beautifully maintained with plenty of cozy spots to sit, lounge, and take in the scenery. The food was fantastic — we had breakfast and lunch there every day during our 5-day stay, and every meal was consistently delicious. Surprisingly, one of my favorite parts was the gym! It’s incredibly well-equipped — way beyond what you usually find at a hotel. My wife had both a facial and a massage at the spa and absolutely loved it. Overall, this place exceeded every expectation. A true 10/10 experience.

（由 Google 翻译）我带着度假村一日通行证去了Omni度假村庆祝朋友的生日，非常喜欢这家酒店。它真的很漂亮，泳池区干净舒适。整体氛围奢华，非常适合一日游。 可惜的是，服务非常慢。我们等了45分钟才拿到薯条和鳄梨酱，蛋白碗也等了45分钟到一个小时才送到。楼上楼下好像只有一位服务员，这可能是导致服务延迟的原因。服务员非常友好，甚至主动提出免费提供蛋白碗，我非常感激，但漫长的等待时间让体验大打折扣。 总的来说，这是一个很棒的度假村，非常适合在泳池边休息，但由于服务太慢，我有点犹豫是否要再次入住，尤其是附近还有这么多其他度假村一日通行证可供选择。 （原文） I visited the Omni Resort using the Resort Day Pass for a friend’s birthday and loved the property. It's really nice and the pool area is clean and relaxing. The overall atmosphere felt luxurious and perfect for a daycation. Unfortunately, the service was extremely slow. It took over 45 minutes to receive our chips and guac, and 45 minutes to an hour for the protein bowl to arrive. It seemed like there was only one server covering both the upstairs and downstairs areas, which likely caused the delay. The server was very kind and even offered to comp our protein bowl, which I really appreciated, but the long wait times made the experience less enjoyable. Overall, it’s a stunning resort and great for lounging by the pool, but I’m on the fence about returning due to the slow service, especially since there are so many other resort day pass options nearby.

（由 Google 翻译）我给Omni酒店两星，因为虽然酒店本身很漂亮，但服务和沟通却非常令人失望——尤其是考虑到这家酒店这么贵。 我参加了一个婚礼，通过婚房预订了房间。入住前一天，酒店联系我确认我可以提前到7:30入住，因为他们知道我会和新娘一起准备。那天早上我到的时候，他们告诉我房间还没准备好（这可以理解），但他们承诺一旦准备好就会通知我。但我什么也没听到。几个小时后，我丈夫大约在下午2:30来查看房间，但房间仍然没有准备好。最后，在下午3:00——婚礼开始前30分钟——我收到了房间准备好的短信。那时，我们俩都无法入住，直到婚礼结束。 婚礼结束后，情况仍然没有好转。我要求他们提供推车服务，帮我从新娘房间取回我的东西，从车里拿回我丈夫的行李，然后送我们去房间。我怀孕了，脚很疼，地面又被雨淋湿了，所以我真的需要他们的帮助。他们说有一辆推车正在路上，但一直没有人来。那天实际上发生了两次——之前，我和一位伴娘也一直在等一辆始终没来的推车。 当我和丈夫终于到达前台时，为我们办理入住的女士态度很差，完全没有帮助。她没有告诉我们房间号，也没有解释如何在酒店内四处走动，也没有提供任何欢迎或指引。我们再次要求提供推车服务来帮我们搬运行李，他们还是说会有人来——但一直没有人来。 更糟糕的是，客房服务一直到下午5:30才开放，这导致我们当天早些时候准备就绪时根本无法点餐。我们好不容易进了房间，才发现水槽堵了，发出奇怪的滴水声，声音大到半夜都把我吵醒了。更糟糕的是，客人深夜还在我们房间外大喊大叫，而酒店似乎没有执行任何噪音管制条例。 对于一家收费高昂、标榜奢华的酒店来说，这次入住体验远低于预期。沟通不畅、员工态度冷漠、服务一再出现问题，这次入住从始至终都令人沮丧。我不会再住这里了，而且很遗憾，我也不会推荐给其他人。 （原文） I’m giving the Omni two stars because while the property itself is beautiful, the service and communication were extremely disappointing — especially for how expensive this hotel is. I was part of a wedding party and booked my room through the wedding room block. The day before my stay, the hotel reached out to confirm my early arrival for 7:30 a.m., knowing I’d be there getting ready with the bride. When I arrived that morning, I was told my room wasn’t ready yet (understandable), but they promised to let me know as soon as it was. I never heard anything. Hours later, my husband arrived around 2:30 p.m. to check on the room, and it still wasn’t ready. Finally, at 3:00 p.m.—just thirty minutes before the ceremony started—I received a text that the room was ready. At that point, neither of us could check in until after the wedding. After the ceremony, things didn’t get any better. I requested cart service to help me collect my things from the bride’s room, grab my husband’s bags from the car, and bring us to our room. I’m pregnant, my feet were hurting, and the ground was wet from rain, so I really needed the assistance. They said a cart was on the way, but no one ever showed up. This actually happened twice that day — earlier, a bridesmaid and I were also left waiting for a cart that never arrived. When my husband and I finally made it to the front desk, the woman checking us in was rude and completely unhelpful. She didn’t tell us our room number, explain how to get around the property, or provide any kind of welcome or direction. We asked once more for cart service to help us and our luggage, and were again told someone would come — no one ever did. Adding to the frustration, room service was shut off until 5:30 p.m., which made it impossible to order food while we were getting ready earlier in the day. Once we finally made it into our room, the sink was clogged and making a strange dripping sound that was loud enough to wake me up in the middle of the night. On top of that, guests were yelling outside our room late into the night, and the hotel didn’t seem to enforce any kind of noise ordinance. For a hotel that charges premium rates and promotes itself as a luxury property, the experience was well below expectations. Between the lack of communication, dismissive staff, and repeated service failures, this stay was frustrating from start to finish. I would not stay here again and unfortunately can’t recommend it to others.

（由 Google 翻译）非常棒的体验。员工非常热情周到，甚至会亲自带你到房间。房间很漂亮，有些房间的景色比其他房间更好。酒店位置不错，虽然附近步行范围内没有太多设施，但酒店内有很多便利设施。 （原文） Outstanding experience. The staff are very attentive and even walk you to your room. The rooms are beautiful and some offer better views than others. The location is fine. Its not near a lot within walking distance, but there are plenty of amenities on site.

Zuzu...

（由 Google 翻译）很棒的住宿地点。他们很喜欢宠物。他们居然对猫咪很友好，这在酒店里很少见。我和未婚夫经常旅行，住过很多酒店，这很罕见，但我们非常感激。房间非常干净整洁。户外活动很棒。泳池区很棒。一切都很美。谢谢你们。哦，还有，晚上睡得真舒服。我们在那里睡得最好，而且我睡得很晚，因为床太舒服了。浴室也很大。抱歉，之前感觉很棒。 （原文） Amazing place to stay. They love pets. They actually work cat friendly and that's very rare to see in hotels my fiance and I travel a lot we stay in a lot of hotels and that is very rare, but we very much appreciated. The place was very nice clean. They had very good activities going on outside. Great pool area. Everything was beautiful. Thanks guys. Oh and the night's sleep so restful. We had the best nights sleep there and I slept in because the bed was so comfortable. Huge bathroom too. Sorry it was great

（由 Google 翻译）我在Hotel Valley Ho的住宿体验棒极了。我带着我的毛孩子一起，从我们抵达的那一刻起，工作人员就把我们俩当家人一样对待。餐厅也非常棒——说实话，即使住在加州，这里有很多不错的餐厅，但这里的菜单、菜品质量和服务都令人印象深刻。 酒店的氛围完美地融合了棕榈泉的魅力和中世纪现代的优雅。能找到这样一家允许携带宠物的酒店真是太棒了，它干净整洁，管理有序——你完全感觉不到酒店里还有其他动物。从氛围到员工的热情好客，每一个细节都让我们的住宿难忘。 （原文） My stay at Hotel Valley Ho was absolutely outstanding. I brought my fur baby along, and the staff treated both of us like family from the moment we arrived. The restaurant was exceptional—honestly, even living in California with an abundance of great dining options, the menu, food quality, and service here were beyond impressive. The hotel’s atmosphere perfectly blends Palm Springs charm with Mid-Century Modern elegance. It was also wonderful to find such a pet-friendly hotel that’s impeccably clean and well-managed—you’d never know other animals were on site. Every detail, from the ambiance to the kindness of the staff, made our stay unforgettable.

（由 Google 翻译）非常棒的酒店！淋浴水压完美。房间很大。客房服务员都非常友善热情。卡莉（如果我没记错的话）就是其中一位。她非常友善，我很感谢她。❤️ 还有杰克逊，他在办理入住时主动提出帮我拿行李。谢谢你们提供的美好住宿体验。 （原文） Very nice hotel! The shower pressure was perfect. The rooms are huge. The housekeepers were so kind and nice. Carli (if I’m not mistaken), was one of them. She was very kind and I’m grateful for her. ❤️ as well as Jackson who kindly offered to help me with my luggage during check-in. Thank you for a nice stay.

（由 Google 翻译）住得真好！在泳池边放松看书真是太棒了，而且工作日的时候这里超级安静。我住的时候泳池里最多也就5到10个人。房间翻新了，他们还帮我升级到了带大露台的小屋特大号床套房。浴缸很大，水可以一直泡到脖子，我身高只有5英尺（约1.5米），所以尽量不让头泡进去。房间和淋浴间都很干净整洁。温馨的中世纪现代风格。我很喜欢在这里和妈妈度假！✨ （原文） Such a lovely stay. Really nice to relax by the pool and read and it is super quiet during the week. There were maybe only 5 to 10 people max at the pool the entire time I was there. The rooms are updated and they upgraded me to a cabana king suite with a huge patio. The bathtub was big enough to soak in all the way up to my neck and I was trying to keep my head from going under since I’m only 5 foot nice clean room and shower. Cozy mid-century modern feel. Love staying here for my mom-cation! ✨

（由 Google 翻译）我们陪女儿参加亚利桑那马拉松，度过了非常愉快的时光。我们住在Valley Ho酒店，酒店员工热情友好，房间干净整洁，床也很舒服，还有泳池，可以享用饮品。餐厅也很棒。 （原文） What a great time we had for my daughter’s Arizona marathon. We stayed at Valley Ho, the hotel has friendly staff, clean rooms with comfortable beds and there are pools where they’ll serve you drinks. The restaurant is very good too.

（由 Google 翻译）过去三年，每次去看望女儿，我都会选择这家酒店。今天预订下次入住时，却发现价格大幅上涨，比七月份上次入住的价格翻了一倍多。 酒店方面告诉我“这是季节性因素，现在是旺季”。没有任何会员优惠。经理态度极其恶劣。我以前秋季预订时，价格在200到300美元之间。今天我预订的价格竟然接近每晚500美元。 房间是有的，所以应该不是房间的问题。 酒店本身不错，房间也很舒适，员工服务也很好，但绝对不值每晚500到600美元。 （原文） This is my go to hotel for 3 years when visiting my daughter. Today in booking for an upcoming visit I experienced an incredible price increase. More than double my last visit in July. I was told " it is seasonal and this is prime season". No loyalty perks. The manager was beyond rude. I have booked in the Fall in the past and paid between 200 and 300$. Today my request was nearly 500 per night. Rooms were available so that is not the issue. A nice hotel with comfortable rooms. Excellent staff but certainly not a 500 to 600$ a night good.

（由 Google 翻译）工作人员很棒，来自加州的Manny简直无微不至！泳池有点脏，热水浴缸​​也很糟糕。有些场地有点陈旧，但房间非常棒。我们订的是一套两居室别墅，很大，设施齐全，非常漂亮。 （原文） Staff was great, Manny from California went above and beyond! The pools were a little dirty and the hot tub was gross. Some of the grounds were a little dated but the rooms were AMAZING. We got a two room villa and it was huge, well equipped and really nice.

（由 Google 翻译）入住体验无比满意，我们一家四口订了一套两居​​室，房间宽敞，性价比很高。酒店餐厅供应美味的墨西哥卷饼。孩子们很喜欢水上乐园的泳池，虽然水滑梯在泳池开放期间不会全天开放，但仍然很棒。很高兴看到水上乐园里有救生员巡逻。 （原文） Couldn't be happier with our stay, we got a 2 bedroom for my family of 4, great value in the room very spacious. Onsite restaurant serves amazing tacos. Kids loved the water park pools even though the water slides do not run the full time the pool is open it is still amazing. Nice to see life guards on patrol on the waterpark as well

（由 Google 翻译）酒店干净整洁，很不错。要是能有电梯就更好了。感觉有点冷清，而且只有一家餐厅。我们在餐厅遇到的玛丽莎人特别好。我们当时在喝无酒精鸡尾酒，她一边加香草一边告诉我们迷迭香和葡萄柚很搭，还说度假村里自己种迷迭香，真是太棒了！泳池不错，就是热水浴缸的水温不够热。这片区域有点安静。我们在市中心徒步了一小会儿，感觉挺开心的，不过我们想去的大部分地方都在塞多纳或者更远的地方。 （原文） The hotel was nice and clean. Would love if it had an elevator. It felt a little bit empty and only one restaurant. Marissa, the person we met working in the restaurant was amazing. we were drinking mocktails and she was adding herbs and told us that Rosemary went with grapefruit and it was cool they grew rosemary on the resort! The pools were nice, but the hot tub wasn’t hot enough. The area was a little bit quiet. We enjoyed hiking in a little bit of time downtown, but most of the things we were interested in were in Sedona or further.

（由 Google 翻译）这不是度假村。房间非常漂亮，就像公寓一样，厨房设备齐全，还有洗衣机和烘干机。但如果你住在低楼层，你会听到楼上邻居的声音。隔音效果很差，楼上邻居的声音听起来就像他们每天都在努力往里走，整个晚上都在来回走动。 餐厅也不怎么样。我们用积分在餐厅点了早餐。千万别这么做。餐厅不提供早餐，所以你只能把点的咖啡交给咖啡师，25分钟后，咖啡就以外卖的形式送来了。而且味道寡淡，烹饪得也不好。第一次在那里吃早餐后，我们在Fry's买了鸡蛋、土豆和咖啡，在房间里自己做饭——比之前好多了。 泳池没有卫生间，但四个泳池中有三个允许儿童使用（这对有孩子的家庭来说可能是件好事，但对寻求度假体验的人来说就不合适了。） 我去过一些度假村，但这根本算不上度假村。这是一家不错的酒店，有几个泳池被孩子们挤得水泄不通，还有一家只在午餐和晚餐时段营业的平庸餐厅。不算糟糕，但算不上度假村。 最后——最大的缺点之一——他们的分时度假计划的推销非常卖力。我妻子在办理入住手续时，在大厅里被狠狠地打了个措手不及。我们入住第一天就接到了电话，他们试图安排一次电话销售。说实话，千万不要在我们入住后立即就来找我们——要向我们展示这个地方有多棒，这样我们才会想再来。入住后就拼命推销，这体现了你不顾一切——让你的产品帮你卖出去…… （原文） This is NOT a resort. The rooms are very nice - like an apartment - full kitchen and a washer and dryer. But if you are on a lower floor, you WILL hear the upstairs neighbor. Bad sound insulation - the upstairs neighbor sounded like they were trying to get their steps in, every day. Marching back and forth all evening long. And the restaurant wasn't great. We used points to get breakfast at the restaurant. DON'T DO THAT. The restaurant isn't open for breakfast - so what you do is you give your order to a barista, and 25 minutes later, it comes out in take out packages. And it was bland, and not cooked well. After our first breakfast experience there, we bought eggs and potatoes and coffee at Fry's, and cooked in the room - WAY better. No bathrooms at the pools, and 3 of the 4 pools, kids are allowed at (this might be a great thing for families with kids, but not for someone looking for a resort experience.) I have been to resorts, and this is no resort. It's a decent hotel with some pools that are overrun by kids, and one mediocre restaurant that is only open for lunch and dinner. Not horrible, but not a resort. Lastly - one of the biggest negatives - hard sale of whatever their time share plan is. My wife was hit hard in the lobby on check in. And we were called on day one, and they tried to set up a sales call. Frankly, don't hit us up the second we check in - SHOW us how great the place is, so we will WANT to come back. Trying to sell hard, right when you check in, shows desperation - let your product sell for you....

（由 Google 翻译）我本想给五星好评，但我们入住的房间需要翻新，尤其是浴室。不过总的来说，这是一次非常愉快且完美的住宿体验。 床铺非常舒适干净。厨房设施齐全。 酒店环境维护良好，有四个泳池可供休闲放松。 前台的布洛克非常热情周到。 餐厅的卡罗琳也很棒。 （原文） I would like to give 5 stars across the board, but the room we were in was in need of updating, especially the bathroom. But all in all, a most pleasant and excellent stay. Very comfortable and clean beds. The kitchen was well equipped. The grounds are well maintained and there are 4 pools to lounge around in. ***Brock at the front desk was very accommodating. ***Caroline at the restaurant was awesome.

（由 Google 翻译）这里非常干净，每个人都很友善，设施也很棒。对于家庭来说，这里是个绝佳的选择，有水滑梯、游戏室，而且离所有地方都很近。唯一美中不足的是，我们住在底层，那里实在太阴暗沉闷了。即使把所有窗帘都打开，也采光不足。除此之外，楼上也很吵。楼上的邻居家孩子总是跑来跑去，走路也很用力。所以我们什么都听得一清二楚。这些虽然不是什么大问题，也不是度假村能控制的，但如果能改善一下，我们的住宿体验会更好。 （原文） It's very clean, everyone is friendly and lot of great amenities Great place for families with water slide and game room and close to everything. The only thing that keeps it being from a5 is that being in the lower level unit, it's really dreary and dark down there. Even with all of the shades open it doesn't get enough natural light down there. On top of that it is very loud. Our neighbors upstairs have kids that run constantly and they walk very heavily. So we hear everything. Those aren't really things. The resort can't control but it would have made our stay better

（由 Google 翻译）我们很喜欢房间，非常干净宽敞。我们有两间卧室，配备齐全的厨房、洗衣机和烘干机等设施。我们需要的一切都有。这个度假俱乐部的设施非常适合家庭入住。市场很棒，我和那里的员工沟通后，他们提供了优质的服务。我们是第二天去的。我们原本计划周一去餐厅，但餐厅那天关门了，所以我们没有品尝他们的美食。为我们办理入住的工作人员人很好，但可能对前台旁边的访客柜台不太友好。如果有人能打电话到房间里问问我们的情况就好了。我们早上7点离开，但他们关门了，所以我们把钥匙交给了他们出色的保安。除了楼上的噪音，我们一切都很好。楼上的噪音把我吵醒了好几次，整整一天一夜都是很大的脚步声等等。我们住得很愉快，以后还会再来的。我们的大楼没有电梯，所以如果您有任何无障碍设施方面的问题，请务必告知他们。他们有4个泳池、1个餐厅、1个市场、设施齐全的活动中心、健身房等等。这也是我们第一次来亚利桑那州，度过了一个很棒的3晚假期。我强烈推荐这个地方。他们的设施非常棒。 （原文） We liked the room; it was extremely clean and spacious. We had two bedrooms with full kitchen, washer and dryer etc. It had everything we needed. The amenities of this vacation club were perfect for families. The marketplace was excellent, and the staff I talked to there gave excellent service. We went on the 2nd day. We were planning to go to the restaurant on Monday, but they closed that day, so we did not try their food. The one who checked us in was good, but might not be too welcoming to those at the visitor counter next to the front desk. It would be nice if someone called us in the room to check on how we were doing. We left at 7 AM, but they closed, so we left the keys to their amazing security person. We loved everything except the noise upstairs, which woke me up a couple of times at night. It was a whole day and a whole night of loud footsteps, etc. We enjoyed our stay, and we will be back. Our building did not have the elevator so if you have problem with accessibility make sure to call them about it. They have 4 pools , 1 restaurant and 1 marketplace, activity center with everything and gym and many pmany more..It's our first time in Arizona, too, and it was a great 3-night vacation. I highly recommend this location. Their amenities were fabulous..

（由 Google 翻译）终于尝试了这家酒店，体验非常棒。价格非常实惠，亚利桑那州和新墨西哥州的居民可以免除度假费。酒店虽然比较老，但维护得很好，也很干净。标准间很宽敞，有一扇滑动玻璃门通往小露台，露台上摆放着一张双人高脚桌和吧凳。 房间里有一个大小合适的迷你冰箱，还有咖啡壶。酒店位置低调安静。价格实惠，干净整洁，位置优越，设施齐全。一定会再来的。 （原文） Finally gave this place a try and had a great experience. Rate was very affordable and resort fees were waived for AZ or NM residents. It’s an older hotel but very well kept and clean. Standard room was spacious and had a sliding glass door leading to small patio with high-top table & barstools for 2. There was a nice sized mini fridge in room and coffee pot available. Low key and quiet location. Price was great - clean, well located hotel with amenities. Will definitely be back.

（由 Google 翻译）真是个隐藏的宝藏！如果您追求的是现代化的科技设施和便利设施，那这家酒店可能不太适合您。但是，如果您愿意体验一下复古风情，这里绝对是您的理想之选！泳池非常棒，而且总能找到空位。酒吧和餐厅更是无可挑剔！酒吧的Terry是我们再次光临的众多原因之一！从办理入住的那一刻起，我就知道这次入住一定会非常愉快。前台服务热情周到，无可挑剔。酒店很干净，但装修略显陈旧。房间本身非常宽敞，设施齐全，包括冰箱、咖啡机、浴室等等。我们在这里度过了美好的时光，一定会再次入住！ （原文） Great hidden gem. This is NOT the hotel for you if you require the most modern tech and amenities for your stay. However, if you are willing to take a bit of a step back in time, this place is GREAT! The pool is fabulous, and always has a spot available. The Bar and restaurant can't have enough said about it! Terry at the bar is one of the many reasons we will return! The moment we checked in I knew we were going to have a great time. The front desk was awesome and the service was top-notch. The place is clean, but could use an update. The room itself is very large and has great amenities. Fridge, coffee, bath...etc. We did have a great time, and will definitely stay again!

（由 Google 翻译）在我看来，这家酒店简直不怎么样。酒店地理位置优越，开车去斯科茨代尔市中心很近，周围有很多很棒的餐厅和酒吧，但对我来说，酒店也只能到此为止了。 酒店设施略显陈旧，房间和浴室也与酒店氛围不符。空调噪音太大，一定要带耳塞。 前台总是打电话，我们寻求帮助时，她似乎很不耐烦。我们需要预订和购买的附加服务方面的帮助，但她既没有道歉，也没有解释，也没有着急解决问题。 餐厅人手不足，让人有很多想象空间。早餐很平庸。我点了牛油果吐司，结果却是牛油果酱而不是牛油果酱，这让我很失望。我丈夫点了早餐卷饼，他说还行，但味道略欠。食物上菜很快，这算是个优点。 总而言之，我们不会再来了。优越的地理位置并不能弥补我们所有的不足。 （原文） This is a total pass in my book. The hotel is located in a great spot close ride away to downtown Scottsdale with great restaurants and bars but for me that’s where the praise stops. The hotel is dated and rooms and bathrooms match the vibe. The air conditioning unit is so loud be sure to bring ear plugs. The receptionist was always on her phone and seemed to be irritated when we asked for helped. We needed help with our reservation and add ons we purchased and there was no apology, explanation or hurry to fix the issues. The restaurant under staffed and left a lot up the imagination. The breakfast was mediocre. I got the avocado toast and it was guacamole not avocado which I found misleading and disappointing. My husband got the breakfast burrito and he said it was okay but lacked flavor. The food did come out fast which was plus. Overall we will not be returning. The good location doesn’t make up for all the things it was lacking for us.

（由 Google 翻译）酒吧里一股厕所味儿，因为完全没有通风。别被度假村费坑了。泳池已经六个多月没加热了。每晚35美元的度假村费，却根本没提供相应的服务，简直就是明抢。和艾尔玛一起吃早餐是那里唯一让人感到愉快的事情。泳池都没加热，别让他们骗你的钱交度假村费！这简直就是抢劫！如果你交了度假村费，他们就是在偷你的钱！ （原文） The bar smells like the bathroom because there is zero ventilation. Don't get scammed for the resort fee. The pool is not heated has not been for over 6 months. So 35 a night for resort fee when what's being paid for is not provided, straight highway robbery. Breakfast with Irma is the only enjoyable interaction there. DONT LET THEM STEAL MONEY FOR RESORT FEE WHEN POOL IS NOT HEATED. ITS STEALING. IF YOU PAID FEE FOR RESORT FEE THEY STOLE FROM YOU!!!!!!!!!!

（由 Google 翻译）我住过这家酒店好几次，每次都住两周。工作人员总是非常乐于助人，彬彬有礼，无可挑剔。房间很棒，干净整洁。我个人的房间可以看到湖景和泳池。我也住过湖滨别墅，这些都很棒。 （原文） Been to this hotel quite a few times, staying 2 weeks each time. Staff are always very helpful and polite, couldn't fault them. Rooms are excellent, clean and tidy. My personal Rooms are the lake and pool view. I've also stayed in the shores villas, these are excellent.

（由 Google 翻译）为了庆祝结婚十周年，我们决定在酒店过夜。晚上入住。前台很热情（但并不一定友好），帮我们拿了一个备用枕头。但她的衬衫很不专业（衬衫敞开着，几乎能看见肚脐眼）。 房间有些老旧，但空调很棒，床也很舒服。房间不吵，除了几根头发外，也很干净。 我们没有使用度假村的任何设施。 早班工作人员稍微友好一些。早餐餐厅不太好。食物价格昂贵（两人45美元），就像酒店的早餐吧一样，需要自己做华夫饼（用的是纸盒装的干鸡蛋，只是食材更便宜）。肉太硬了，我嚼不动。餐厅的女服务员非常热情友好，很快就为我们服务了。 如果说得特别挑剔的话，电梯有点吓人。 （原文） We went for an over nighter for our 10th anniversary. We checked in at night. The front desk was helpful (not necessarily friendly) to get us an extra pillow. However her shirt was unprofessional (open and could see nearly to her belly button). The rooms were dated but the AC was fantastic and the bed was comfy. It wasn’t loud and it was clean other than a few hairs. We didn’t do any of the resort amenities. The morning staff was a bit more friendly. The restaurant for breakfast wasn’t great. It was expensive for food ($45 for two people) that was similar to a breakfast bar at hotels when you make your own waffle (dry carton eggs, just cheaper supplies). The meat was so hard I couldn’t chew it. The waitress at the restaurant was super sweet and friendly. She was quick to serve us. To be super picky the elevator was a bit scary.

（由 Google 翻译）我们太喜欢这家酒店了。房间干净整洁，酒店环境优美。员工热情友好——前台经理韦德利甚至在深夜还来迎接我们，他还记得我们上次住在这里。他看起来棒极了，就像我们上次见到他一样。幸运的是，有些东西永远不会改变。泳池看起来焕然一新，配备了新的家具和更衣室。真的非常棒。我们有点胆怯，没有选择乘船出湖，尽管这包含在度假村费用中。我们乘坐优步前往斯科茨代尔老城区吃晚餐，享受了一段美好的时光，品尝了美味的食物。这家酒店地理位置优越，方便客人在酒店外进行各种活动。我们非常喜欢这家酒店，强烈推荐。 （原文） We LOVE this hotel. Rooms are nice and clean. The property is beautiful. The staff is friendly - we were even greeted late one night by the front desk manager Wedley, who remembered us from the last time we stayed there. He was looking fantastic just like the last time we saw him. Luckily, some things never change. The pool looks to be updated and had new furniture and cabanas. It was really, really nice. We chickened out on going out on the lake with one of their boating options, even though it was included in the resort fee. Took a short UBER to the Old Town Scottsdale area for dinner and had a great time with great food. This place is sitting in a great location for doing stuff outside of the hotel. We love it and highly recommend this hotel.

（由 Google 翻译）总的来说，我们的住宿体验令人失望。我们知道度假村比较偏僻，附近没什么可步行的，但我们以为除了在泳池边坐坐或打打高尔夫球之外，度假村里应该还有其他好玩的地方。这都是我们的错。如果能对度假村的景观和场地进行一些改进，就能让这里更适合散步和享受。但最严重的问题是，第一天斯科茨代尔的气温高达100华氏度（约37摄氏度），我们的房间竟然没有空调。我们投诉了好几次才得到解决，之后被告知维修完成后会收到短信，但我们在大厅里等了一个小时，等着空调是修好了还是需要换房间。之后一直没有人跟进。后来我们得知，工程部门没有和前台沟通，所以我们的等待完全是不必要的。前台经理确实提供了延迟退房的服务，但考虑到我们那天晚上只睡了两个小时，这个解决方案感觉不太令人满意。 对于这个价位的酒店来说，很多预期的基本设施都没有到位。没有迎宾饮料，房间里也没有饼干或小点心之类的小玩意儿，没有行李托运服务，也没有人帮我们找房间，钥匙打不开制冰机房，也没有夜床服务。度假村的布局本身就令人困惑，也没什么吸引力，客房楼散落在酒店各处，毫无特色，毫无编号。 用餐体验也参差不齐。餐厅只能说是中规中矩，我们宁愿继续前行，也不愿再回来吃另一顿饭。在Onyx酒廊，我们注意到其他客人甚至在点饮料之前就收到了餐前小点心。我们什么也没收到，连鸡尾酒餐巾纸和杯垫都没有。酒店为我们的爱犬准备了一个水碗，我们接受了；然而，水碗一直没送到。我们被迫用自己的水杯给它们喝水。这些不一致之处让我们感觉服务很粗心。 虽然我们接触到的大多数员工都很友善，但整体体验远低于我们的预期。我们住过很多高端酒店，但这才是我们第一次入住四季酒店。不幸的是，基于这次经历，我们很难再考虑其他的了。 （原文） Overall, our stay was disappointing. We knew the resort was isolated, with nothing walkable nearby, but assumed there would be things to do at the resort other than sit at the pool or play golf. Our bad. Some landscaping and grounds improvements would go a long way in making the property more interesting to walk around and enjoy. But the most serious issue was our room having no air conditioning on the first day, despite 100° Scottsdale heat. It took several complaints before the issue was addressed, and then after being told we’d receive a text massage upon completion, we sat in the lobby for an hour waiting for word on whether the AC was fixed or if we needed to move rooms. No one ever followed up. We later learned that engineering had not communicated with the front desk, so our wait was unnecessary. The front desk manager did offer a late checkout, but given that we only managed two hours of sleep that night, it felt like an underwhelming resolution. For a property at this price point, many of the expected basics were missing. There was no welcome drink, no small touches like cookies or treats in the room, no luggage assistance, no help finding our room, keys that didn’t open the ice machine room and no turndown service. The resort layout itself is confusing and not especially attractive, with plain, identical guest room buildings scattered across the property and not numbered. The dining experiences were also uneven. The restaurants were just adequate, and we were glad to move on rather than return for another meal. At the Onyx lounge, we noticed other guests receiving amuse-bouches before they even ordered drinks. We received nothing; not even a cocktail napkin or coaster. We were offered a water bowl for our dogs, and we accepted; however, the water bowl never arrived for them. We were forced to give them water from our own water glasses. These inconsistencies made the service feel careless. While most of the staff we interacted with were pleasant, the overall experience fell far short of what we expected. Having stayed at many high-end hotels, this was our first Four Seasons stay. Unfortunately, based on this experience, we would be hard-pressed to ever consider another.

（由 Google 翻译）我上周和丈夫在这里住了三晚，总的来说，这真是一次美妙的住宿体验！所有工作人员都非常友好热情，乐于助人——礼宾部、餐厅服务员、泳池工作人员、前台、客房清洁人员等等。 我们到达时，工作人员用高尔夫球车接我们，并把我们和行李送到房间，总是面带微笑，并保证我们还有其他需要可以询问。Talavera（牛排餐厅）非常棒：美味的食物、干净的环境和优秀的员工，非常适合约会之夜。Onyx（户外休息室）的夜景很美，食物也很棒。Proof 的室内外座位都很棒，服务和食物都很棒！ 我们叫了几次客房服务，每次的食物都很美味，而且很快就送到了我们的房间。泳池干净舒适（我们非常喜欢成人专用泳池，因为另一个泳池总是有孩子们跳进去玩耍）。泳池边的服务员非常友好，服务周到：不断给我们送来新鲜的冰水，在我们到达时在椅子上铺好毛巾，询问我们是否需要点餐等等。 房间干净整洁，温馨宜人（唯一的缺点是浴室没有通风口/风扇，所以很热）。客房清洁人员彬彬有礼，热情好客，经常做一些贴心的小举动（比如晚上把拖鞋放在床边，在我们的太阳镜旁边放一块布擦干净等等）。我们有一个漂亮的阳台，配有两把椅子，可以欣赏泳池景观。 总而言之，我强烈推荐入住这里，并且希望很快能再次光临。所有友好的员工、绝佳的沙漠景观以及度假村整体的轻松氛围都给我们留下了深刻的印象！ （原文） I stayed here with my husband last week and overall it was a wonderful 3-night stay! All of the staff were beyond friendly and helpful - the concierge, the servers at the restaurants, the pool staff, the front desk, housekeepers, etc. When we arrived, staff picked us up in a golf cart and brought us/our luggage to our room, always smiling and assuring to ask them if we needed anything else. Talavera (steakhouse) was excellent: great food, clean environment and amazing staff for a date night. Onyx (outside lounge) had beautiful nighttime views and great food as well. Proof had perfect indoor and outdoor seating along with great service and food! We ordered room service a few times and both times the food was excellent and very quickly delivered to our room. The pools are clean and relaxing (we really enjoyed the adults only pool, as the other pool always had kids jumping in and playing around). The waitstaff at the pool were very friendly and extremely attentive: constantly bringing us fresh ice water, setting up towels on the chairs when we arrived, asking if we would like to order food, etc. The room was clean and inviting (only downside is the bathroom didn't have a vent/fan so it got very warm). The housekeepers were polite and welcoming, and often made small gestures that were very kind (leaving slippers out at nighttime near the bed, leaving a cloth near our sunglasses to clean them, etc.) We had a beautiful balcony with 2 chairs and a pool view. Overall - I would highly recommend staying here and would love to come back again soon. We were very impressed with all of the friendly staff, outstanding views of the desert and the overall relaxing vibe of the resort!

（由 Google 翻译）这真是一次非常棒的体验，我丈夫赢得了一次与公司和销售团队一起来这里的旅行，还带了他们的配偶，所以这次体验非常难忘。从食物、服务到泳池和饮品，一切都非常棒。我丈夫享受了120分钟的按摩。我很喜欢他们的水疗服务。我做了黑钻面部护理，唯一的遗憾就是离开得太早了，哈哈。那里有太多便利设施可以享受了。 （原文） This was such a great experience my husband won a trip with his company and the sales team to this place and got to bring their spouse so it was pretty memorable. Everything from the food, to the service, to the pools, and the drinks were Epic. My husband had a 120 minute massage. I love their spa services. I had the Black Diamond facial and my only regret was leaving the spa too soon lol. So many amenities to take advantage of there.

（由 Google 翻译）如果您想体验沙漠风情，同时享受奢华舒适和热情好客的服务，这里绝对是您的不二之选。服务无可挑剔。小屋干净宽敞。露台布置精美。泳池很大。食物美味可口。工作人员非常友好且专业。我们非常高兴选择入住这里。 （原文） If you want to experience a desert feel with the comfort of luxury and amazing hospitality, this is your go to resort. The service was impeccable. The casitas were clean and spacious. The patio's are well furnished. The pools are large. The food was delicious. The staff is super friendly and professional. We are extremely happy to have chosen to stay here.

（由 Google 翻译）我爱这家度假村及其周边环境。夏季，亚利桑那州斯科茨代尔的群山壮丽而宁静。傍晚时分，亚利桑那州的日落美不胜收。野生动物随处可见，我的孙女也乐于观察它们。度假村的园林景观和奇特的仙人掌令人叹为观止。由于气候原因，度假村在客房的维护方面存在一些问题，但总体而言，他们做得相当不错。这家酒店唯一的缺点是需要步行的距离。如果我的臀部不舒服，有时步行往返于房间、泳池、庭院和附近的山间小径会有些不便。但这不是他们的问题，而是我自己的问题。这家四季度假村的服务，就像所有四季度假村一样，无可挑剔。 对于那些能忍受沙漠酷暑的人来说，这家酒店是一处令人放松的绿洲。当气温达到 110°F 或更高时，在泳池里待上一整天都很舒服。我对 Proof 餐厅的食物不太满意，但这对我写的评论影响不大。我随时可以自行决定去当地的餐馆。 总而言之，这家四季度假村非常漂亮，值得入住，我期待着下次再来。 （原文） I love this resort and its surroundings. The mountains of Scottsdale, Arizona, in the summer months are gorgeous and serene. You can't beat the Arizona sunsets late in the evening. The wildlife is fun to be around and interesting for my granddaughter to observe. The landscaping and wondrous cacti on the grounds of this beautiful resort are incredible. Due to the climate, this resort has a few issues keeping the rooms up-to-date, but overall, they do a pretty good job. The only negative aspect of this hotel is the distances you have to walk. Depending on whether my hip is acting up, it can sometimes be a problem walking to and from your room, to the pool, the grounds, and the local mountain trails. But that's not their issue, it's mine. The service at this Four Seasons Resort, like that of all Four Seasons Resorts, is impeccable. This hotel is a relaxing oasis for those who can stand the desert heat. The pool is pleasant to stay in for most of the day when temperatures reach 110°F or higher. I'm not thrilled with the food at Proof Restaurant, but that has little bearing on any review I write. I can always go to local restaurants at my discretion. All in all, this is a beautiful Four Seasons Resort to stay at, and I look forward to my next visit.

（由 Google 翻译）我们最近入住斯科茨代尔四季酒店庆祝结婚纪念日，从抵达的那一刻起就受到了热情的欢迎。工作人员非常出色——友好、周到、真诚乐于助人。他们的热情好客绝对值得五星好评。 我们预订的是小屋，干净整洁，外观也赏心悦目。然而，床的舒适度却差强人意，空调整晚都开得很大声，嗡嗡作响。房间的年代感很难忽视——虽然很迷人，但似乎已经过了20年。 泳池和热水浴池区非常舒适放松。可惜的是，游完泳回来，打开房门后，一股浓重的污水味扑面而来。闻起来就像下水道堵塞了一样。我们决定出去吃晚饭，希望气味能消散——谢天谢地，大部分都消散了——但还是没完全消散。 我想说，这次体验与你对真正的五星级度假村的期望相差甚远。虽然确实有一些亮点，尤其是优秀的员工，但一些住宿条件和房间内的问题并没有完全满足你对奢华的期望。 （原文） We recently stayed at the Four Seasons Scottsdale to celebrate our wedding anniversary and were warmly welcomed from the moment we arrived. The staff was outstanding—friendly, attentive, and genuinely helpful. They deserve a solid 5-star rating for their hospitality. We had reserved a Casita, which was clean and visually appealing. However, the comfort level of the bed left much to be desired, and the air conditioning ran loudly throughout the night with a constant buzzing sound. It was hard not to notice the room's age—while charming, it seems to be showing its 20-year-old status. The pool and hot tub areas were lovely and relaxing. Unfortunately, the experience took a turn when we returned from swimming and opened the door to our room, only to be hit with an overwhelming sewage-like odor. It genuinely smelled as if a sewer had backed up. We decided to leave for dinner in hopes the smell would dissipate—and thankfully, it mostly did—but not entirely. I would say this experience falls just short of what you'd expect from a true 5-star resort. While there were certainly high points, especially the exceptional staff, some of the accommodations and in-room issues didn’t quite meet luxury expectations

（由 Google 翻译）我在这里住得很愉快！房间一尘不染，非常舒适，工作人员非常友善热情，整体氛围非常棒——平静、温馨、祥和。唯一的缺点是位置有点偏僻，所以需要开车才能到达。不过，如果你想找个安静的避风港，这里绝对是完美之选。额外福利：酒店周围有一条小路，非常适合散步或晨间漫步。强烈推荐！ （原文） I had a wonderful stay here! The room was spotless and very comfortable, the staff were incredibly kind and helpful, and the overall atmosphere was amazing — calm, welcoming, and peaceful. The only downside is that the location is a bit remote, so you’ll need a car to get around. That said, it’s perfect if you’re looking for a quiet escape. Bonus: there’s a small trail around the hotel that’s great for a short walk or morning stroll. Highly recommended!

（由 Google 翻译）7/9/25-7/10/25。返回芝加哥之前，在这里住了一晚，感觉很棒。给一星，因为所有“点菜”的东西都贵得离谱。一瓶Josh Rose要42美元！零售价才12-14美元。价格翻了一倍还多。另外，房间里的空调不太好，外面温度高达118华氏度（约48摄氏度）！晚上并没有像我们希望的那样凉爽。不过，工作人员（特别感谢前台的Aaliyah！感谢你们提前入住！）、泳池（对于一家花园酒店来说，泳池真是太棒了）和我们的房间都非常舒适。地下停车场也很不错，虽然要25美元。欧陆式早餐客人只需9.99美元。我们还会再来的。 （原文） 7/9/25-7/10/25. Great overnight stay before hitting the road back to Chicago. -1 star because everything “a la cart” is VERY overpriced. A bottle of Josh Rose is $42! Retails at $12-14. That’s more than DOUBLE. Also, the A/C in the room wasn’t great, but it was 118° outside! It did not cool off at night as much as we would’ve liked. However, the staff, (shout out to Aaliyah at the front desk! Thank you for early check in!), the pool (gorgeous for a Garden Inn) and our room were all very pleasant. The parking underground was nice as well, although it was a $25. Continental breakfast was $9.99 for guests. We would stay there again.

（由 Google 翻译）我不知道该去哪里反馈，但我想在这里说说。这家酒店不错，但我不会再住那里了，原因如下：房间每晚250多美元，瓶装水却要收3美元？我住的几乎所有酒店都包含欧陆式早餐，却只收10美元？几个鸡蛋和一些培根却要25美元？停车场在地下室，但每晚却要25美元？人们不喜欢被这样斤斤计较。 （原文） I don't know where to give feedback but wanted to here. The hotel is nice but I won't stay there again for the following reason/s. Rooms are $250+ per night and they charge $3 for water bottles? Almost everywhere I stay, continental breakfast is included and they charge $10? And $25 for a few eggs and some bacon? The parking lot is in the basement but it is $25 per night? People don't like to be nickel and dimed like that.

（由 Google 翻译）这家酒店远远超出我们的预期！我和女儿来这里是为了参加市政中心的活动。酒店干净整洁，氛围极佳。他们很早就开始布置圣诞装饰，首先映入眼帘的是一条挂满彩灯的走道，让人感觉像贵宾一样。露台上的每张桌子和每套沙发都铺着圣诞毯。酒店位置优越，步行即可到达老城区、餐厅、市政中心和体育场。 酒店员工非常友好热情，乐于助人。尤其是Mach，他让我们的住宿体验格外美好——和他聊天非常愉快，而且他非常体贴周到。 （原文） This hotel way exceeded our expectations! My daughter and I were in town for an event at the civic center. The hotel was clean and had a great vibe. They were decorated early for Christmas, staring with a walk way adorned with lights that makes you feel like VIP. Each table and couch set on the patio had a Christmas throw blanket. The location was in walking distance to old town, restaurants, and to the civic center and stadium. The staff was so friendly and accommodating. Mach, in particular, made our stay so special - he was a pleasure to talk with and very considerate.

（由 Google 翻译）我在这家酒店住过很多次，每次都感觉非常满意。干净整洁、热情好客，地理位置也非常适合老城区。Mach 的房东非常棒。他热情欢迎你再次光临，还记得你之前的住宿经历，还会推荐一些美食和酒吧。Mach 和其他员工都很棒，他们做得太棒了！！ Darin （原文） Multiple stays at this hotel, and I’ve never been disappointed. cleanliness, hospitality, and location are perfect for the old town area. Mach is incredible as a host. He welcomes you back and remembers your prior stays as well as giving recommendations for food and bar hopping. Well done Mach and the rest of the staff who were wonderful!! Darin

（由 Google 翻译）酒店很棒，位置便利，附近有餐厅和商店，非常适合散步。Sugar Bowl 的圣代冰淇淋超赞！Tim 为我们办理了入住，他热情友好，让我们感觉宾至如归。他详细介绍了酒店的各种设施，还和我们聊了聊足球，给我们安排了一间很棒的房间。酒店氛围也很好，灯光营造出轻松愉快的氛围。 （原文） Nice hotel. Conveniently located near food and shops. Nice area to walk. Great ice cream sundae at Sugar Bowl :). Tim checked us in to the hotel and was nice and personable. Made us feel special. Told us about all the hotel amenities, chatted about football and gave us a nice room. The ambiance at the hotel is nice. All the lights made it fun.

（由 Google 翻译）你好， 我想分享我最近在这家酒店的经历。地理位置优越，房间和员工都让我非常满意。然而，退房那天早上，我靠在悬浮床头柜上（它没有腿）起身，结果床头柜意外地从墙上掉了下来。我有点不好意思提起床头柜的重量问题，但我还是告诉了前台。我们俩都一笑置之，我确保在离开前把这件事记录下来。 我们闺蜜旅行结束大约一周后，我朋友（她的名字）发现她的卡上多扣了500美元。我打电话到酒店询问，被告知总经理上午10点到达后再打给我。我又打了回去，被告知会给我回电……但一直没有接到回电。我当天再打过去，被告知他要到周一才能回来（那天是周三）。 差不多一周后（周二），我又打了一次电话，被告知因为Mike不在，一位女士会再打来。之后就再也没接到过回电。 几次尝试之后，我给酒店发了邮件（一周后的周三），一个小时后终于接到了Mike的回电。我要求他解释收费的原因，他说：“嗯，你坐在床头柜上，那不是椅子。”我大吃一惊，告诉他我没有坐，但他回答说：“我们可以求同存异。” 他还指责我们损坏了墙上的一幅画布，但这完全是胡扯。他用一种非常轻蔑的语气跟我说话，就好像我们是故意损坏房间一样。这次谈话结束后，我感觉自己受到了极大的不尊重。 最让我难过的甚至不是那500美元的罚款，而是他们对待我的方式，以及他们竟然认为我做错了什么。我跟他说，悬浮床头柜上没有任何关于承重限制的标识或警告，他只是回应说：“我在这里住了这么多年，从来没有摔倒过一次，就像我说的，我们可以求同存异。” 不是每个人都有100磅的体重……有些人更重，也许悬浮床头柜并不是酒店房间最实用的选择。 感谢您抽出时间阅读此文。 此致， Lucy A. （原文） Hello, I wanted to share my recent experience at this hotel. The location was amazing, and I truly loved the rooms and staff. However, the morning of checkout, I leaned on the floating nightstand (which does not have legs) to get up, and it unexpectedly came off the wall. I’m a bit embarrassed to even mention the weight thing , but I informed the front desk. We both laughed it off, and I made sure it was properly noted before leaving. About a week after our girls’ trip, my friend whose name the room was under noticed an additional $500 charge on her card. I called the hotel to ask about it and was told to call back when the General Manager arrived at 10 a.m. I called back and was told I would get a call back ..never received a call back. I tried that same day and was told he was out until Monday (this was on a Wednesday). I called again almost a week later (Tuesday) and was told a woman would now be calling back since Mike wasn’t available .Never received a call back. After several attempts I emailed the hotel (Wednesday a week later) and after an hour I finally received a call back from Mike. When I asked for an explanation of the charges, he said, “Well, you sat on the nightstand, and it’s not a chair.” I was shocked and told him I didn’t sit on it, but he responded, “We can agree to disagree.” He also accused us of damaging a canvas on the wall, which was untrue, and spoke to me in a very dismissive tone as if we had intentionally damaged the room. I left that conversation feeling extremely disrespected. What upset me most wasn’t even the $500 charge, but the way I was spoken to and the assumption that I had done something wrong. I mentioned to him that there was no sign or warning about weight limits on the floating nightstand, and his only response was, “In all my years here, I’ve never had one fall, like I said we can agree to disagree.” Not everyone weighs 100 pounds.. some of us are heavier and perhaps floating nightstands aren’t the most practical choice for hotel rooms. Thank you for taking the time to read this Sincerely, Lucy A.

（由 Google 翻译）这家酒店简直是我们的救星，让我们从糟糕的Airbnb体验中解脱出来！Mach帮我们解决了燃眉之急，让我们无需预订就能入住。房间干净整洁，非常适合我们。酒店位置绝佳——步行即可到达老城区的各个角落，而且非常安全！步行5分钟即可到达农贸市场和附近的所有商店。如果我再次来到斯科茨代尔，我一定会再次入住这家酒店！ （原文） This hotel was our saving grace after a horrible airbnb experience! Mach saved the day and got us in last minute as a walk up. Our room was clean and perfect for us. It’s in a wonderful location- you can walk to everything in Old Town and feel safe doing it! It’s a 5 minute walk to the Farmers Market and all the shops nearby. I’d totally stay here again if I’m ever in Scottsdale again!

首先我用了Marriott的app准备预订入住，我提前发送了信息，需要更多的towel和robe，因为我的老婆怀孕了，这边天气很热，需要多洗澡。当我入住的时候，多余的towels并没有放在房间，房间也没有让人感觉被人特殊关照过。当我晚上回来的时候，我先是和前台说了我需要多余的毛巾和被子，前台答应我尽快送达，30分钟并没有任何人来我的房间送毛巾。当我使用房间的电话的时候，电话坏了，无法通话。我只能用我的手机给前台打电话，等了3分钟，前台接听后让我等待，15分钟后接听后答应我会让人送毛巾，30分钟还是没有人来。我只能在晚上10点走到前台，前台又答应了一遍，显得很震惊的样子，不知道为什么没人来送。然后等了20分钟左右，我再次来到前台，我一直等到了houseman来到了前台，和我一起走到仓库，拿到了毛巾和robe. 我不知道这个hotel那天到底出了什么问题，但是如果新毛巾和robe都需要我等2到3个小时的话，我是再也不会选择这里了，哪怕它的装修再好看，也没用。 总而言之，挺失望的。我这次是奖励旅行，所以我在来的时候提前通知了这个hotel的sale team, 说明了我们这次的旅行是为了庆祝我的生日和我们将要知道我们的宝宝是男是女这件喜事儿。我也在类似的风格的hotel工作过半年。房间内没有任何关于生日或者特殊事件的amenity，没有greeting card. 感觉不到酒店sale team对顾客的关心和热情，但是查看他们的社交媒体，他们对网红的amenity什么都有。作为同行业的从业人员，我非常不建议对顾客划分等级，如果是birthday，anniversary或者baby shower, 哪怕顾客是新顾客，是普通顾客，也要认真对待，很失望。

（由 Google 翻译）我可能不会再住这里了。汽车旅馆的风格对我来说没什么困扰，它很复古，而且他们花了不少心思把房间布置得温馨宜人，充满了复古的气息。墙壁薄得像纸一样，我整晚都能听到有人放屁，我肯定他们也听到了。淋浴的水压很差，而且只会变温，不像我喜欢的那种滚烫。我在这里感觉很安全，环境也不错。酒吧的鸡尾酒很棒，无酒精鸡尾酒也不错！食物很美味。游泳池很棒。他们甚至还有一家很酷的地下酒吧。 （原文） I probably wouldn't stay here again. The fact that its motel style doesn't bother me, its retro, and they took a lot of care to make the rooms nice with retro vibes. The walls are paper thin, I heard people farting all night long, and I'm sure they heard me. The shower has like no water pressure and only gets warm, not scorching hot like I enjoy. I felt safe here, good area. The bar has great cocktails, and the mocktails are good, too! The food was delicious. The pool is neat. They even have a speakeasy that's pretty cool.

（由 Google 翻译）首先说说优点：这里的员工很友好。我打电话提出要求时，他们很细心周到。员工服务五星好评。 酒店位置相当中心。 现在，我觉得有些地方可以改进： - 大堂、餐厅、户外和泳池区不停地播放着音乐，让我无法放松！我来这里是为了享受假期，放松身心，但我做不到。我无法看书或听播客，因为音乐一直响个不停，而且比我的想法还吵。我建议把音乐调低音量，或者干脆关掉，这样大家才能放松。或者只在晚餐时间听音乐。 - 房间里不能开窗户。除非你开门或开空调，否则没有空气流通，也没有新鲜空气。我感觉房间里很闷。而且，空气清新剂的效果消失后，我晚上睡觉时开始闻到尿骚味。这很不舒服。这个问题没有解决办法。或许应该更频繁地打扫房间。 -酒店房间第三天才打扫。真是的！第二天就没干净的毛巾、卫生纸、沐浴露和香皂了。你指望客人重复使用脏湿毛巾吗？我真不应该每天都打电话要干净的毛巾、卫生纸、沐浴露香皂等等。 -早餐还行，但价格贵得离谱，甚至比时尚广场附近的任何一家高档餐厅都贵。真的吗？ -酒店价格超级贵，一间普通的房间就要400美元甚至更多。而且还有这么多烦人的地方，我以后不会再来了。 太糟糕了，因为我觉得这里的员工真的很友好。 （原文） First, the good: staff is nice and friendly here. When I called to make a request, they are attentive. Five stars for the staff. The location is pretty centrally located. Now, some things can be improved IMO: -there’s constant music being played throughout the lobby, dining, outside and pool areas and I cannot relax! I came here to enjoy my vacation and relax but I cannot do that. I can’t read a book or listen to podcast simply because the music is constant and louder than my own thoughts. I suggest turning the music WAY DOWN or no music at all. So people can relax. Or only have it at dinner time. -you cannot open windows in your room. There’s no airflow or fresh air unless you open the door or turn on AC. I feel suffocating inside my room. Also after the air freshener wear off, I begin to smell urine smell when I sleep at night. It’s unpleasant. There’s no fix on this. Probably have the room cleaned more often. -hotel room is only cleaned on the third day. Come on! We are out of clean towels, toilet paper, body wash, and soap by day two. Do you expect guests to reuse dirty wet towels? I shouldn’t have to call everyday for fresh towels, toilet paper, body wash soap, etc. -the breakfast was ok but largely overpriced even compared with any of the high-end restaurants nearby at the fashion square. Really? -hotel is super overpriced, like $400 or more for a simple room. And with all the annoyances, I will not come back. It’s too bad because I really find the staff very nice and friendly here.

（由 Google 翻译）我从来不写酒店点评，而且我旅行过很多地方。艾德琳酒店（Hotel Adeline）非常棒，专为女性打造，浴室设计精美，灯光明亮，方便化妆和更衣。步入式玻璃淋浴间和清凉的氛围让房间格外舒适。晚上也很安静。酒店靠近大型购物中心和一流的餐厅。 （原文） I never write hotel reviews and I've travelled a lot. Hotel Adeline is fabulous and caters to women with a thoughtful and beautiful bathroom complete with great lighting for makeup and dressing. A walk-in glass shower and an all around cool vibe make this room so nice. Quiet at night as well. Super close to major shopping and great restaurants.

（由 Google 翻译）我最近住在斯科茨代尔的阿德琳酒店 (Hotel Adeline)，这是我多年来最棒的酒店体验。我通过爱彼迎预订了房间，对自己的选择非常满意。工作人员热情周到，氛围充满活力，泳池派对更是意外惊喜，让这次住宿更加难忘。鸡尾酒非常棒，整个入住期间的服务也非常出色。我迫不及待地想再来！ （原文） I recently stayed at Hotel Adeline in Scottsdale, and it was the best hotel experience I’ve had in years. I booked through Airbnb and couldn’t have been happier with my choice. The staff was warm and attentive, the atmosphere was vibrant, and the pool party was an unexpected bonus that made the stay even more memorable. The cocktails were excellent, and the service throughout my visit was exceptional. I can’t wait to come back!

（由 Google 翻译）这家“酒店”只不过是一家废弃的拉昆塔汽车旅馆，配有更新的浴室。他们声称对狗友好，但一旦你到了那里，他们就什么都不是了，而且没有为你的宠物提供住宿的地方，只有一些你不能做的事情的清单和有限的为它们提供的区域。房间很小，客户服务就像 1990 年代最佳西方酒店前台的吸毒职员一样。我很不幸在凤凰城的一场暴雨中选择了阿德琳酒店住宿。真是个大错误。这家酒店很破旧，但价格却像一家四星级酒店。他们未经允许就从我的卡中扣除了 600 多美元的杂费，用来支付我在酒吧点的三杯鸡尾酒。当我登记入住时，前台的女孩两次刷我的卡押金，这应该是我被骗的迹象，但我告诉自己“没问题，我会在酒吧花掉这笔钱”，结果醒来却发现这三杯酒收了 450 美元。酒店没有道歉也没有更正。只是指示我自己去银行办理。我对这家酒店感到厌恶，无论从哪个角度来说，我都建议大家永远不要住在这里。 （原文） This “hotel” is nothing more than an abandoned la Quinta motel with updated bathrooms. They claim to be dog friendly but once you arrive they are anything but and there are no accommodations for your pet, just a list of things you cannot do and limited areas provided for them. Rooms are tiny, customer service is that of a front desk of a 1990’s best western clerk on crack. I had the misfortune of choosing hotel Adeline to stay during a rainstorm in Phoenix. Huge mistake. The place is run down, yet prices itself as a 4stqr hotel. Incidentals of over $600 were taken from my card without permission and to cover three cocktails ordered at their bar. When I checked in and the girl at front desk ran my card twice for a deposit should have been a sign that I was being scammed, but I told myself “no problem, I’ll spend the funds at the bar” only to wake up to see that I was charged $450 for those three drinks. No apology or correction from hotel. Just instructed me to handle it myself with my bank. I’m disgusted by this hotel, in every sense I’m recommending that nobody ever stays here.

（由 Google 翻译）入住过程极其不顺利。房卡在房间里打不开门，而且房间在酒店的最里面，我不得不返回前台。前台告诉我，他们要给我换房间，还说我还没办理入住，真是莫名其妙。而且我还被多收了钱，为了解决问题，我不得不拨打了三个不同的电话号码。之后他们说会解决，结果我刚刚收到一封邮件，说问题还没解决。千万别住这家汽车旅馆，附近有很多性价比更高的选择。 （原文） Check in process was not at all smooth. Then keys did not work in the room and was at the very end of the hotel, had to return to the front desk who then told me I was getting another room and that that I was not checked in , ?? and I was also overcharged and had to contact three different phone numbers to get help. Then I was told this would be resolved and just received an email that this is still not resolved. Avoid this motel there’s plenty of options in that area that offer a much better value

（由 Google 翻译）这是位于斯科茨代尔基尔兰的威斯汀酒店整体物业的分时产权部分。我们预订的是位于四楼的单卧套房或别墅。房间配备齐全的厨房、洗衣机和烘干机。非常适合与家人长期入住。由于酒店与度假村共用一个高尔夫球场，设施有限。但您可以使用度假村的健身房、水疗中心和游泳池等设施。总的来说，我们在这里住得很愉快。 （原文） This is the time ownership portion of the Westin overall property in Kierland, Scottsdale. The room we booked was a one bedroom suite or villa on the 4th floor. It has a full kitchen with a washer and dryer. Definitely great for a longer stay with family. The amenities are limited as it shares a golf course with the resort. But one can use the facilities at the resort such as fitness, spa, and pool. Overall, we enjoyed our stay here.

（由 Google 翻译）我们度过了一个美好的假期。这里非常适合全家出游（我们一个3岁，一个5个月）。有一天我们去了度假村，其余时间都住在别墅里。食物不错，但感觉价格有点高。我家的小孩很喜欢推杆果岭。 （原文） We had a wonderful vacation. It was extremely family friendly (3 year old and 5 month old). One day we went to the resort, and the rest of the time stayed at the villas. The food was nice, but felt overpriced. My toddler loved the putting green

（由 Google 翻译）我和12岁的女儿在6号楼顶楼的一间一居室中间单元住了4晚，度过了一个女孩们的长周末。这间公寓非常适合情侣入住。非常干净，布局合理。小厨房非常适合享用早餐和午餐。冰箱配有制冰机。厨房配有开罐器、量匙、开瓶器、压碎器、咖啡机（可煮咖啡）、锋利的刀具、烤面包机、搅拌机、水壶，以及4人份的设置。他们提供洗洁精、毛巾、纸巾、2片洗衣片和3包汰渍洗衣液。周五入住，周日才有服务。 我简直不敢相信这里竟然如此令人放松和安静。我们完全远离喧闹的泳池等。安静的阳台可供4人观看日落。如果您想要安静的住宿，可以住在6号楼。 我们去了威斯汀基尔兰度假村及水疗中心的前台，想在下班后拿到主健身房和泳池的钥匙。别墅里的休闲泳池就是那么……令人放松。没有烦人的音乐，也没有孩子。他们大约每30分钟送来一瓶冰水。 行李员会开着六人高尔夫球车送你去杂货店、酒店主楼和基尔兰公园。别吝啬小费。给特里普和罗伯特小费，他们几分钟就到。这比优步方便得多，也划算得多。 这是一次完美的住宿体验。我知道其他人提到过有推销。我们没有，而且也没有人强迫我们一定要推销。 （原文） Stayed in a 1BR middle unit on top floor building 6 for 4 nights with my 12 yo daughter for a girls long weekend. The unit is perfect for a couple. Very clean. Well laid out. Kitchenette is perfect for breakfast and lunch. Fridge has an ice maker. Kitchen has a can opener, measuring spoons, bottle opener, masher, coffee maker with coffee, sharp knives, toaster, blender, kettle, setting for 4. They provided dish soap, a towel, paper towels, 2 d/w tablets and 3 packs of Tide for laundry. Checked in on Fri and got service on Sunday only. I can’t believe how relaxing and quiet this place is. We are totally away from the loud pool etc. Quiet balcony for 4 to watch the sunset. If you want peace and quiet stay in building 6. We went to the Westin Kierland Resort and Spa front desk to get a key for the main gym and pool after hours. The relaxation pool at the villas is just that … relaxing. No annoying music or kids. They bring carafes of ice water around every 30 minutes. The bellman will drive you in the 6 person golf cart to the grocery store, main hotel, and the Kierland Commons. Don’t be cheap. Tip Tripp and Robert and they will be there in minutes. It was so much more convenient and cost effective than an uber. This was the perfect stay. I know other people mentioned a sales pitch. We didn’t have one and there was no pressure to have one.

（由 Google 翻译）威斯汀基尔兰别墅超出了我的预期。房间和门禁都很大，维护得很好，配备了我们所需的一切，让我们住得舒适。泳池种类丰富，服务也很棒。地理位置优越，附近有很多餐饮和购物场所。在亚利桑那州的假期结束后，这里成为了与家人放松几天的绝佳去处。 （原文） The Westin Kierland Villas surpassed my expectations. The unit and lockout were large and very well maintained with everything we needed to be comfortable. The variety of pools were great with great service. The location was close to a wide array of dining and shopping options. This ended up being a wonderful place to relax with the family for a few days at the end of an Arizona vacation.

（由 Google 翻译）我们很喜欢这间可以欣赏泳池景色的单卧室套房。 卧室的阳台很漂亮，视野极佳，可惜另一个房间没有窗户。我喜欢去威斯汀酒店的泳池散步，这也是我们选择入住这里的原因。 （原文） We enjoyed the 1 bedroom suite with a view of the pool. Very nice balcony with a great view off the bedroom, however no window in the other room. I love taking a walk over to the pools at the Westin; that's why we stay here.

（由 Google 翻译）酒店环境优美，套房宽敞，设施齐全。您可以尽情享受漂流河、多个泳池、一流的餐厅和酒吧，以及热情友好的员工的热情款待。地理位置优越，靠近顶级餐厅和购物场所！ （原文） Beautiful hotel with spacious suites and all the necessary amenities. Enjoy the lazy river, multiple pools, great restaurants and bars, and the warm hospitality of the lovely staff. Perfectly located near top restaurants and shopping spots!

（由 Google 翻译）我和家人在西温酒店度过了一段难忘的时光。从食物到员工，再到泳池，一切都无可挑剔。房间非常舒适宽敞。我们一定会再来的！ （原文） Me and my family had an exceptional time at the Westwin. From the food, to the staff, and the pools. The rooms were so comfortable and spacious. We are definitely going to be returning again!

（由 Google 翻译）我很喜欢这个地方。维修工Angel推荐我住在这里，他说得对。我认识他有一段时间了，他非常负责，工作也很努力。他说得对，他带我们参观了步行区，那里很放松，景色也很美。至于客房服务，我不太清楚，我忘了问了，他们洗碗吗？……总之，我很喜欢这个地方，我很快就会再来的。 （原文） I loved the place. The guy Angel from maintenance recommended me about this place and was right. I’ve known him for a while now very responsible and hard working person. He was right, he shows us around the walking areas and it’s relaxing and has gorgeous views. But housekeeping I’m not sure, I forgot to ask but, ¿do they wash the dishes?… anyways I loved the place and I will be coming back, soon.

（由 Google 翻译）在这家老牌度假村度过了愉快的两天。泳池很棒，热水浴缸​​也很大，但所有喷头都坏了。工作人员的服务态度很差，没有笑容，或许你得额外付费才能感受到友善。前台小姐跟我介绍度假村的时候，我感觉自己像是被训斥了一样。餐厅的选择还不错。 （原文） Nice two day visit to this old resort. Pool is great and the hot tub is large but all the jets don't work. The staff was unimpressive, no smiles are given maybe you have to pay extra for friendliness. I felt like I was being scolded when the front desk girl was telling me about the resort. The restaurant has a decent selection.

（由 Google 翻译）位于斯科茨代尔市中心的这家精致小度假村，每日价格合理。员工服务一流，干净整洁，维护良好。虽然这里算不上最奢华的酒店，但为了能体验斯科茨代尔/凤凰城地区的最佳风光，我们一定会毫不犹豫地再次入住这里。酒店设施包括精心修剪的庭院、可爱的步道、精心修剪的草坪和景观、池畔酒吧和咖啡厅、健康水疗中心和健身房、网球场/泡菜场，以及干净整洁、设施齐全的别墅。我们没有提供任何视频，但对于预算有限的人来说，这里绝对不容错过。 （原文） Lovely little resort at a reasonable daily rate in the heart of Scottsdale. Super staff, clean and well maintained. While this would not be labeled the most luxurious, we would not hesitate returning to this location accessing the best of the Scottsdale/Phoenix region. Amenities included superbly manicured grounds w/a cute walking path, well groomed lawns and landscaping, poolside bar and cafe, health spa and weight room, tennis/pickle courts,and clean/nicely appointed villas. No videos avail from us, but a can't miss for a modest budget.

（由 Google 翻译）我们选择贵度假村，是因为我们的父母40年前曾入住过，他们当时对那里赞不绝口。而且，我们预订的三晚住宿价格也十分合理。 我们入住的两卧室公寓设施齐全，厨房用具一应俱全，床上用品、枕头，甚至泳池毛巾和浴巾等用品也一应俱全。 我们的公寓拥有漂亮的拱形天花板，客厅里还有一个壁炉。阁楼卧室和一楼卧室都配备了电视，餐厅里还有一张可容纳四人的餐桌。 泳池区和办公室的工作人员都非常热情友好，乐于助人。 下次度假，我们一定会再次选择斯科茨代尔的骆驼背度假村。 谢谢！ （原文） We chose your resort, as our parents stayed there 40 years ago and we remember them raving about it, as well as the price for our 3 night accommodation was beyond reasonable. We found our two bedroom condo fully stocked with any and every kitchen utensil you might ever need... bedding, pillows, and even pool and generous amount of bath towels, etc. Our condo had a beautiful vaulted ceiling and livingroom had a fireplace. TV's in both the loft bedroom and first floor bedroom, as well as a dining room table seating four. Staff at both the pool area and office were beyond helpful and kind. We will absolutely return to the Camelback Resort of Scottsdale in our next vacation. Thank you

（由 Google 翻译）预订这家酒店前，请先阅读这篇评论。预订这家酒店前，我浏览了所有五星评价，并忽略了少数几条提到房间陈旧和地毯脏乱的一星评价。这家酒店建成时可能非常漂亮，但地毯、窗帘、家具、厨房和浴室都非常破旧。酒店每晚收取20美元的度假费，但这家酒店远称不上是度假村。价格虽然便宜，但如果您想要一间干净舒适的房间，还是另寻他处吧。这家度假村位于驼峰路的黄金地段，但称不上“度假村”。大堂、泳池和餐厅都非常陈旧。 （原文） Read this review before booking this hotel. Before I booked this hotel, I read all the five star reviews and discounted the few one stars that talked about the dated rooms and dirty carpet. This hotel was probably very nice when it was built, but the carpets, curtains, furniture, kitchen and bathrooms are extremely old and shabby. The hotel charges a $20 per night resort fee, but this hotel is far from being a resort. The prices are cheap, but if you want a clean and comfortable room, look elsewhere. The resort is in a prime location on Camelback road, but does not deserve to be called a "resort." The lobby, pool, restaurant are all very dated.

（由 Google 翻译）我们在一栋漂亮干净的两卧两卫别墅住了三晚。别墅位置便利，可轻松前往泳池和迷你高尔夫球场。我们下次还会选择入住这里。 （原文） We stayed three nights in a beautiful, clean 2-bedroom 2-bath villa. It had very convenient access to the pool and miniature golf course. We would stay here again.

（由 Google 翻译）我们非常喜欢在骆驼背度假村的住宿体验。房间很漂亮，地理位置也很棒，离很多很棒的餐厅和商店都很近。我强烈推荐这家度假村。 （原文） We loved our stay at Camelback Resort. The room was beautiful. The location was great. We were very close to many great restaurants and shops. I highly recommend this resort

（由 Google 翻译）经典假日酒店，正如预期。可靠的三星级酒店，包含的早餐很不错，希望早餐种类更多一些。房间干净安静 （原文） Classic holiday inn, as expected. Solid 3 star hotel, breakfast included is nice, wish there was more variety. Room was clean and quiet

（由 Google 翻译）我非常喜欢这个位置，如果你想去吃各种美食，这里有很多选择。 房间很宽敞，小厨房里有微波炉、水槽、洗碗机、烤面包机、咖啡机，以及所有烹饪用具。你可以去前台拿电炉、煎锅和锅，自己做饭。冰箱容量适中。非常适合中期和长期住宿。 我住过尤蒂卡和斯科茨代尔的Home2 Suites，我觉得这里很划算，尤其是如果你喜欢自己做饭或者有工作要做的话。 如果你住在老城区，附近有一些很棒的餐厅。 如果你不想开车找停车位，可以随时使用Waymo。 我忘了说了，他们在泳池边有烧烤架。 祝你住宿愉快！ （原文） I really like this location, if you wish to go and get any variety of food there are a lot of options. The rooms are spacious they do have a kitchenette with a microwave, sink and dishwasher, toaster and coffee maker, and all your utensils to make dinner. You can go to the front desk and get a hot plate, skillet, and pot, to make your own dinner if you wish. The refrigerator is a modest refrigerator. Great for midterm and long-term stay. I have stayed in Home2 Suites in Utica and Scottsdale and I really think it's a good deal especially if you like to cook for yourself or if you have work to do. If you stay in the old town area you are a close distance of some very good restaurants. If you don't want to drive to find parking you can always use Waymo. I forgot to mention they do have a grill that's available by the swimming pool. Enjoy your stay!

（由 Google 翻译）我写的酒店评论不多，但最近的客人评论让我做了最坏的打算，而我们对好的方面感到非常惊喜！ 这家酒店似乎在优越的地理位置提供了物超所值的价格。我很喜欢这个房间，一间卧室的套房，配有一张特大号床。床很舒服。一切都按其应有的方式进行。距斯科茨代尔老城区和一流餐厅仅几个街区。前台给了很好的建议，告诉我们可以去的地方。 我想指出的是，提供了两台电视，一台在卧室，一台在客厅。浴室水槽位于淋浴区外面。这是一家较旧的酒店，我预计即将进行翻修；早餐是HI平均标准……没有什么花哨或缺乏的。早餐看起来很甜，但不幸的是我们无法很好地沟通。 这家酒店的缺点与 HI 无关，是相邻的 Lolo Chicken 和 Waffles 餐厅共用同一个停车场。许多餐馆的顾客在这个停车场闲逛，把饮料和食物容器扔在同一停车场的地上。 不过，我很乐意再次预订这个地方。 （原文） I don’t write many hotel reviews but the recent guest comments had me assuming the worst and we were very pleasantly surprised on the upside! This hotel seemed to offer good value in price at a fantastic location. I enjoyed the room, a one bedroom suite with a King bed. Bed was very comfy. Everything worked as they should. It is just a few blocks from Old Town Scottsdale and fantastic restaurants. The front desk gave very nice recommendations on places to go. I’d like to point out that two TVs were provided, one in the bedroom and one in the living room. The bathroom sink sits outside of the shower area. It is an older hotel, and I would expect a renovation is forthcoming; the breakfast was at a HI average standard…nothing fancy or lacking. Breakfast seemed sweet but unfortunately we could not communicate that well. The downside to this hotel, and nothing to do with HI, is the adjacent Lolo Chicken and Waffles restaurant sharing the same parking lot. Many restaurant patrons were hanging out at the lot, leaving drinks and food containers littered on the ground, in the same lot. Yet, I’d be happy to book this place again.

（由 Google 翻译）住宿的好地方。干净漂亮的床。早餐热气腾腾，味道不错，但选择比往年少（没有香蕉、无麸质或无奶产品）。 必须在中午之前提前一天要求提供女仆服务。位置方便。 （原文） Great place to stay. Clean & nice beds. Breakfast is hot & good, although less choices than past years (no bananas, gluten free or milk free products) Maid service has to be requested a day in advance by noon. Convenient location.

（由 Google 翻译）一卧室套房非常好。 床很舒服。 电视上的遥控器只能上下滚动，没有可用的菜单。 房间里没有任何文献推荐附近的餐馆，甚至没有介绍酒店的设施。 离我们房间最近的电梯坏了，所以我们去酒店另一边的电梯做了一点练习。 房间里只有两条小浴巾和 1 个无咖啡因咖啡包和 1 个普通咖啡包，所以花了将近一个小时才有人送来咖啡和毛巾。 游泳池的温度很完美，但热水浴缸坏了。 最后，办理入住非常困难，因为我们的预订单上有我的名字和我儿子的名字，在我找到我儿子让他给前台打电话之前，店员不允许我办理入住。 前台服务员不知道前台的电话号码，所以她让我谷歌一下。 她有点不高兴。一天结束时，我离开了，我放松了。 但由于事情不顺利，我确实缩短了停留时间。 （原文） The one bedroom suite was very nice. The beds were comfortable. The remote on the TV didn't work other than to scroll up and down, no menu available. No literature in the room suggesting restaurants nearby or even telling the hotel amenities. The elevator closest to our room was out of order, so we got a little exercise in going to the elevator on the other side of the hotel. The room only had two small bath towels and 1 decaf coffee Pod and 1 regular, so it took almost an hour for someone to bring coffee and towels. The pool was a perfect t temperature, but the hot tub was out of order. Lastly, checking in was very difficult as we had my name and my sons name on the reservation and the clerk would not allow me to check in until I reached my son to have him call the front desk. The front desk clerk didn't know the phone number to the front desk, so she told me to Google it. She eas a little grouchy. At the end of the day, I got away, I relaxed. I did cut my stay short though due to things not working.

（由 Google 翻译）房间非常漂亮干净。 早餐种类丰富，但我入住的三天里，所有热食都是冷的。 大部分员工都很友善（尤其是9月13日星期五下午3点左右为我们办理入住的那位），但有一次，9月14日星期六，我家人想联系值夜班的员工给我留言，结果对方态度恶劣，直接挂断了我儿子的电话。我儿子并没有询问房间的私人信息或个人信息，他只是确认了房间里两位住客的姓名，需要留言。对方拒绝帮忙，直接挂断了电话。后来才知道，我当时是来参加IHG假日酒店的分时度假研讨会的。鉴于我儿子受到的这种对待，我当然不会参与购买。我给酒店打了电话，给酒店经理留了语音留言，但直到今天都没有收到回复。看来，我参加分时度假研讨会这件事，对那位酒店​​经理来说，根本不值得回电。我为什么要花钱成为他们度假俱乐部的会员，却要受到这样的待遇！ （原文） Rooms were very nice and clean. Breakfast had good variety but every hot item was cold all 3 days of my stay. Staff for the most part was very nice (especially the individual that checked us in on Friday 9/13 around 3:00 pm) - I had one incident where my family back home tried to get a message to me with the person working on the evening shift on Saturday September 14th and the person was rude and hung up on my son. My son was not requesting private room information or personal information. He verified the names of the two people that were staying in the room and needed to leave a message. The person refused to help with the issue and hung up. Turns out I was there for a timeshare seminar for the IHG Holiday Inn. Needless to say I didn't participate in that purchase based on the way my son was treated. I called the hotel and left a voice mail for the hotel manager and still no returned phone call as of today. I guess my participation in a timeshare was not important enough to warrant a return phone call from that hotel manager. Why would I spend the money to be an owner in their vacation club to be treated this way!

（由 Google 翻译）我在这家酒店住过不止一次，而且它仍然是我在该地区首选的酒店。最近一次入住体验也非常棒，这很大程度上要归功于一位前台工作人员（Jamie——我记不太清楚他的名字了）。Jamie 简直太棒了。很棒的当地推荐，总是面带微笑，要么是他们的本职工作，要么就是他们装作很在行！谢谢 （原文） I've stayed at this hotel more than once, and it would remain my choice for a hotel in the area. On my most recent visit I had another excellent stay, and a large part of that was a particular front desk staff member (Jamie - not sure the spelling). Jamie was just wonderful. Great local recommendations, always a smile, either this their job or does a great job of pretending that they do!! Thanks

（由 Google 翻译）★★★★☆ 地理位置优越，住宿体验极佳——仍有提升空间 作为钻石会员和常旅客，我住过各种各样的酒店，最近入住这家位于亚利桑那州斯科茨代尔的酒店，总体来说体验不错。 酒店地理位置优越——交通便利、安全可靠，靠近餐饮、购物场所以及您在该地区游览期间所需的一切便利设施。工作人员热情友好，这在很大程度上提升了入住体验。从办理入住到客房服务，这里的员工都致力于提供优质的服务。 然而，酒店也有几个地方需要改进。早餐令人失望。和最近很多酒店一样，早餐大多是微波炉加热的预包装食品，新鲜度和种类都很差。对于这种档次的酒店来说，提供更优质的早餐——新鲜鸡蛋、新鲜水果以及一些现点现做的菜品——将大大提升整体的宾客体验。 总的来说，这家酒店服务一流，地理位置优越，但仍有提升空间，尤其是在餐饮体验方面，才能满足像我这样的忠实常客的期望。我会再次入住——但我可能会考虑在其他地方吃早餐。 （原文） ★★★★☆ Solid Stay in a Great Location – With Room to Improve As a Diamond Member and frequent traveler, I’ve stayed in a wide variety of hotels, and my recent visit to this property in Scottsdale, Arizona was a generally positive experience. The location is excellent—convenient, safe, and close to dining, shopping, and everything you’d want access to while visiting the area. The staff were exceptionally kind and welcoming, which went a long way in making the stay enjoyable. From check-in to housekeeping, the people here clearly care about providing good service. However, a couple of areas could use improvement. The breakfast was underwhelming. Like many places lately, it’s mostly made up of microwaved, pre-packaged items with very little freshness or variety. For a hotel of this caliber, a better-quality breakfast—fresh eggs, real fruit, and a few made-to-order options—would go a long way in enhancing the overall guest experience. Overall, this hotel offers great service and a prime location, but there’s room for small upgrades, particularly in the dining experience, to match the expectations of loyal, frequent guests like myself. I would stay again—but I’d likely plan to have breakfast elsewhere.

（由 Google 翻译）我们去亚利桑那州参加婚礼，住在这里感觉很棒！酒店环境优美。他们让我们退房时间延长了一个小时，直到我们的车来接我们，我们非常感谢。房间很棒，早餐也很美味！下次来探望家人我肯定还会住这里❣️ （原文） We attended a wedding in Arizona and we had a great stay here! So pretty. They gave us an extra hour past our checkout time until our ride arrived, which we so appreciated. The room was amazing and breakfast was delish! I would definitely stay again to visit family❣️

（由 Google 翻译）酒店外部环境优美，庭院也很漂亮。前台服务人员热情周到。我通常不写谷歌评论，但这家酒店真的需要好好升级一下才能达到完美。这家酒店非常陈旧，走廊、房间、浴室……都显得破败不堪。 入住的第二天晚上，房间门关不上。我不知道这种情况持续了多久（会不会有人在睡觉时走进来，或者更糟的是，有人一整天都没关）。和前台沟通后，问题才得以解决。最糟糕的是，我在两张床的床单上都发现了干涸的血迹。房间是每隔一晚打扫一次的。我周五入住，周一早上醒来才发现床单上有干涸的血迹。退房时我告诉了前台，他们说会有人联系我，但我一直没接到电话。走廊里弥漫着一股难闻的气味，看起来也很陈旧。 早餐还不错，停车位充足，员工也很友好。 如果这家酒店能得到投资，最终会达到其他汉普顿酒店的水平。 （原文） Beautiful exterior grounds/courtyard. Front desk crew was attentive and helpful. I normally do not do google reviews but this hotel needs some serious upgrades to make it perfect. This hotel is very tired. Hallways, rooms, bathrooms... Second night the room door would not latch when closed. Not sure how long it did that (if someone could walk in while sleeping, or worse left for the day) Issue was resolved after chatting with the front desk. The worst thing was finding dried blood on the sheets of both beds. Rooms are cleaned every 2nd night. I checked in Friday. Waking up on Monday the dried blood was discovered. I let the front desk know when checking out, and I was told someone would call me. I never received a call. The hallways smelled and looked very old. Breakfast was decent, parking plentiful, and the friendly staff. When money is invested in this property, eventually, it will feel on the level all other Hampton inn properties.

（由 Google 翻译）斯科茨代尔汉普顿酒店地理位置优越，是探索这座城市的便捷下榻之所。酒店坐落在安全且维护良好的区域，距离众多餐厅和购物中心仅几步之遥，方便客人前往斯科茨代尔充满活力的餐饮和零售场所。无论您是来此休闲度假还是商务出差，优越的地理位置都能提升您的整体体验。 酒店氛围温馨宜人，敬业的员工竭诚提供优质服务。客房总体干净舒适，符合汉普顿酒店的标准。然而，在深度清洁方面仍有改进空间。虽然客房清洁人员已尽心尽力，但他们似乎面临着快速清洁房间的压力，这可能会妨碍更彻底的维护。酒店可以更频繁、更细致地进行深度清洁，以提升宾客体验，并确保客房保持最佳状态。 （原文） Hampton Inn in Scottsdale boasts an excellent location, making it a convenient base for exploring the city. Situated in a safe, well-maintained area, the hotel is just a short distance from a variety of restaurants and shopping centers, offering guests easy access to Scottsdale’s vibrant dining and retail scene. Whether you’re in town for leisure or business, the prime location enhances the overall experience. The hotel itself offers a welcoming atmosphere with a dedicated staff who strive to provide excellent service. The rooms are generally clean and comfortable, meeting the expectations for a Hampton Inn property. However, there is room for improvement in terms of deep cleaning. While the housekeeping staff do their best, they appear to be under pressure to clean rooms quickly, which may prevent more thorough maintenance. The property could benefit from more frequent and detailed deep cleaning to elevate the guest experience and ensure the rooms remain in top condition.

（由 Google 翻译）前台工作人员非常乐于解答我们的疑问，在我们需要额外毛巾时也非常乐于助人。由于我们入住期间这些房间没有客房清洁服务，前台工作人员提供了毛巾。 房间很普通，需要翻新。房间里还有一股不愉快的气味，让人感觉不舒服。地毯看起来很脏。浴室很老旧，马桶也很矮。 酒店周围应有尽有，应有尽有；但是，如果您步行，这里可能不太适合您。 我住在这里是因为希尔顿帮我安排了一次销售巡演。如果我更了解情况，我会自己预订酒店，然后花钱找一家房间更好的酒店。反正我打算去附近逛逛，所以我就同意了，以为这是一家很棒的酒店的折扣价！我错了！看来折扣不是所有的东西都好。 （原文） The front desk clerks were great at responding to our questions and were very helpful when extra towels were needed. Personnel at the front desk provided the towels because these rooms were without housekeeping services during our duration there. The room was very mediocre and needed to be updated. The room also had a scent that was not pleasant or welcoming. The carpeting appeared to be dirty. The bathroom was outdated, and the toilet was very low. The location of the hotel is surrounded by whatever you may need; however, if you are walking, this may not be a great location for you. I stayed here because Hilton booked me here for a sales tour. If I knew better, I would have booked my own hotel and paid for a hotel with better rooms. I planned to visit the area anyway, so I agreed, thinking it was a discounted rate at a great hotel! I was wrong! I guess all discounts aren't a great idea.

（由 Google 翻译）酒店附近有很多餐厅。我没有吃早餐，但吃早餐的人很少。酒店每天早晨提供美味的咖啡和各种水果。我入住当天，前台人员非常乐于助人，也很专业。客房清洁的年轻人做得非常出色。 （原文） There are a number of restaurants near the hotel. I didn't eat breakfast but there were quite few people that did. Good coffee and a variety of fruit every morning at the hotel. The front desk guy was helpful and professional on my check in day. The young man with house keeping did an excellent job.

（由 Google 翻译）我们全家醒来后发现脸上、胳膊上和腿上都有蚊虫叮咬的痕迹，入住酒店近一个月后，我们仍未收到任何解决方案或退款。房间比酒店其他地方要好一些，但整个酒店都很脏，设施也很陈旧。 （原文） My entire family woke up with bites on our faces, arms, and legs and have received no resolution or refund from the hotel nearly a month after our stay. The rooms were better than other areas of the hotel, but all of it is dirty and dated.

很好看，非常多仙人掌，每个分区有不同的路线； 非常热，记得带好水

还可以吧 如果去过像加州约书亚公园之类的就不用来啦门票不便宜

3个人，带着一个花粉过敏的人，我妈太难了！

植物园去过很多，但是这个地方的沙漠植物非常集中，还是很有特色。

這個公園用現代的手法和布置把热带的植物展現出來。

挺好的

22刀门票

（由 Google 翻译）这次参观——真的——彻底改变了我的想法。漫步于这片土地，如同一次广阔的旅程，语音导览也极具教育意义，它真的帮助我更好地融入了这片空间，并让我深入了解了弗兰克·劳埃德·赖特的设计和理念。对于热爱设计、故事和趣味空间的人们，我强烈推荐这次参观。参观结束后，我深受启发，更加深刻地体会到有机建筑、趣味性以及旨在促进社区发展的空间的力量。 如果您有任何疑问，我强烈建议您咨询全程在场的工作人员——他们分享了更多趣闻轶事和历史，极大地丰富了我们的体验。我唯一的遗憾是，我们没有早点去，这样就没能花更多时间去感受这些独特的空间。 （原文） This tour—no kidding—changed my brain. Walking through the property was an expansive journey, and the audio tour was educational and really helped ground me in the space and pull me into the details of Frank Lloyd Wright’s design and philosophies. I can’t recommend this enough for lovers of design, story, and interesting spaces. I left inspired and with an augmented appreciation of the power of organic architecture, playfulness, and of spaces designed to foster community. If any questions come up for you, I highly recommend asking them to the staff present throughout the tour— they provided additional anecdotes and history that very much enriched our experience. My one regret is we didn’t go earlier in the day to be able to take more time soaking up the unique spaces.

（由 Google 翻译）由于入口处的指示牌与周围景观融为一体，开车很容易就过去了。所以一定要留意！ 我们参加了自助游。这处房产令人叹为观止，我们非常享受了解赖特的创作过程和这处房产背后的历史。真是太美了。礼品店里也有很多独特的商品！很多都是当地制作的。 （原文） It’s really easy to drive past the entrance since the sign blends in with the landscape. So keep an eye out! We took the self guided tour. The property was stunning, and we really enjoyed learning about Wright’s process and the history behind the property. Absolutely beautiful. The gift shop had so many unique items, too! Lots of locally made pieces.

（由 Google 翻译）房屋与地形的巧妙融合，营造出一种空灵的氛围，令人目眩神迷。透过窗户或远景，感受赖特的才华，这真是令人叹为观止。每一次转身，每一处风景，都意在激发灵感。旅程过得飞快，如同一场不愿结束的梦。由于室内空间比你想象的要小，控制人数也至关重要。 （原文） The house in relation to the geography creates an ethereal setting that will leave you dazzled. It's an incredible way to experience Right's genius as you look through a window or a vista and realize that every turn, every view was meant to inspire. The tour goes by too quickly, like a dream you don't want to end. The controlled number of guests is also very important as the interior spaces are smaller than you think.

（由 Google 翻译）这次参观体验非常棒，让我对这个园区有了初步的了解。那天是探索日，所以自助游览的费用仅为每人5美元。所有场地和建筑都开放参观，沿途还有工作人员提供讲解和解答疑问。他们还邀请了一些其他团体来介绍他们的服务。此外，现场还有一些食品摊位、活动和音乐表演。停车免费，而且门票包含无限时长。让我惊喜的是，即使是周六，这里也不拥挤，可以轻松参观每个景点，尽情享受园区的美景。商店里出售各种纪念品和精美工艺品，而且店员非常友好。 （原文） This was a great introduction to the complex. It was discovery day so the cost was only $5.00 each to go on a self guided tour. All the grounds and buildings were accessible and along the way they had hosts to provide details at various locations as well as answers questions. They also invited some other groups to provide information about their services. They also had some food vendors, activities and music. Free parking was provided and the fee allowed us to stay as long as we wanted. I was surprised that for a Saturday it not crowded and it was easy to view each location and enjoy the grounds.The store has a variety of keepsakes and beautiful creations for sale and the staff are very friendly.

（由 Google 翻译）太棒了！内容丰富，导览也精彩绝伦。很难想象这么多年前，在如此炎热的环境下，这一切是如何建造出来的！非常令人叹为观止！强烈推荐！ （原文） Loved it! So informative and the guided tour was simply wonderful. Hard to imagine how all this was built in this hot landscape so many years ago! Very inspiring! Highly recommend!

（由 Google 翻译）弗兰克·劳埃德·赖特的卓越设计才能在这里得到了充分展现。这些建筑看起来仿佛一直存在于此，这也是他设计的标志性特征。绝对是凤凰城-斯科茨代尔地区不容错过的景点。 （原文） Frank Lloyd Wright's genius design skills are at work here. The buildings look like they have always been there, which is the hallmark of his designs. Definitely a must see attraction in the Phoenix-Scottsdale area.

（由 Google 翻译）这次旅行太棒了！弗兰克·劳埃德·赖特是亚利桑那州和建筑界的标志性人物。我们参加了一个小时的语音导览，内容非常丰富。这里绝对是必游之地。 （原文） Such a great tour. FLW was so iconic to both Arizona and architecture. We did the hour audio tour which was very informative. This is a must see attraction.

（由 Google 翻译）1个抱怨：度假村正在施工，限制了其为客人提供的便利设施。施工期间度假村本身就不是度假村，为什么要向客人收取度假村费？ 现在我唯一的抱怨已经说完了，工作人员很棒，房间旁边有免费停车场，这点很不错。小屋非常漂亮宽敞，就像拥有自己的公寓，只是没有炉灶。主泳池建在了下面，小屋里有一个私人泳池也很不错。酒店不错，但目前还不是度假村。 （原文） 1 complaint: The resort is under construction that limits the amenities it can provide for its guest. NOT a resort during construction so why would you charge your guest the Resort Fee? Now that im done with the only complaint, the staff were great, free parking next to pur room which is nice. The Casita was very nice and roomy, almost like having your own apartment minus the stove. With the main pool down it was nice to have a personal pool just for the Casitas. Nice hotel but not a resort at this moment.

（由 Google 翻译）我们在斯科茨代尔广场度假村度过了一段难忘的时光，而最令我们难忘的是这里的员工，尤其是Dwayne和Meagan。他们的热情、周到和真诚的关怀提升了我们的整体体验。从我们抵达的那一刻起，他们就竭尽全力，让我们感受到宾至如归，倍感尊贵。 度假村本身散发着怀旧的魅力，经典的氛围既永恒又温馨。虽然房间略显陈旧，但酒店正在进行精心的翻新。外观古朴典雅，宛如别墅，庭院维护得也非常漂亮，宁静的喷泉、翠绿的庭院和宁静的游泳池点缀其中。 这是一个由这里的人定义的地方，感谢Dwayne和Meagan，我们一定会再来体验翻新带来的一切。 （原文） We had a truly memorable visit at the Scottsdale Plaza Resort, and what made it exceptional was the staff, especially Dwayne and Meagan. Their warmth, attentiveness, and genuine care elevated our entire experience. From the moment we arrived, they went above and beyond in every way, making us feel not just welcome, but valued. The resort itself has a nostalgic charm, with a classic ambiance that feels both timeless and inviting. While the rooms are a bit dated, the property is undergoing a thoughtful revamp. The exteriors have a quaint, almost villa-like feel, and the grounds are beautifully maintained, with tranquil fountains, green courtyards, and peaceful swimming pools tucked throughout. This is the kind of place that’s defined by its people and thanks to Dwayne and Meagan, we’ll definitely be back to experience what the renovations bring.

（由 Google 翻译）我们很喜欢这里，虽然有些设施有点老旧，但他们目前正在翻新。我们很喜欢这里的小屋，里面有按摩浴缸，我爱不释手，就连我丈夫偶尔也会泡一下。这里非常安静，这点很棒，而且我们可以带狗狗来，所以如果您喜欢这样的环境，我会毫不犹豫地预订房间，来这里过夜或周末度假。 （原文） We love this place somethings are a little outdated but they are currently in the process of updating the property we enjoy the casitas on the property they have Jacuzzi tubs which I can't get enough of and even my husband will get in one once in awhile. It is real quiet which is nice and we can bring our dog so if that sounds like an environment you would enjoy I wouldn't hesitate on booking a room for a night or weekend getaway.

（由 Google 翻译）这个地方没什么问题。住宿环境很棒，但我觉得房间布局不太合理，尤其考虑到这个价格。首先，他们只有两个泡沫塑料杯。希望这么贵的房间至少能提供几个玻璃杯/马克杯。其次，斯科茨代尔这么热的地方，房间里竟然没有风扇。虽然房间里的暖气/空调效果不错，但大多数炎热的地方通常都会提供风扇。最后，这只是我的个人意见，洗手池应该靠近马桶，而这个洗手间没有。洗漱区和马桶是连在一起的。然后你得走出那个区域才能用洗手池，而且洗手池和卧室之间没有隔开。 （原文） There is nothing wrong with the place. It is a great place to stay but I don’t feel like the layout of the room is well thought out especially for the price. Firstly, they just had two styrofoam cups. I would hope that for such an expensive room they’d at least provide some glasses/mugs. Next, for a hot place like Scottsdale there was no fan in the room. The heating/cooling worked well but most hot places usually provide some kind of fan as well. Finally, and this is just a personal opinion, the sink needs to be near the toilet seat, which this washroom did not have. The bathing area and toilet seat were together. Then you had to go out of that area to use the sink and there was no separation between the sink and the bedroom.

（由 Google 翻译）我和孩子们都很喜欢来这里。工作人员超级友好。我们每次都订两卧室别墅。房间足够宽敞，我和两个孩子住在一起，每个人都有自己的私人空间。而且它位于斯科茨代尔市中心，所以去哪儿都很方便。 （原文） Me and my kids love coming here. The staff is super nice. We always get the 2 bed villa. Its spacious enough for me and my 2 kids to stay and feel like we all have our own space. Its also in the middle of scottsdale so you're never really far from things.

（由 Google 翻译）我想先说明一下：我去的时候（2025年10月），度假村正在进行大规模的施工。随着施工的结束和餐厅等设施的开放，它一定会比我上次去的时候更好。我和妻子来这里庆祝结婚纪念日，我们非常享受这次旅行。前台的工作人员非常友好热情，我们遇到的其他人也都非常友好。我们住的是一栋两层的别墅，离马路很远，所以听不到任何噪音。空调制冷效果超棒！我们旅行时喜欢把空调开到最大，但这次的空调冷到我们都觉得有点太冷了。天气非常适合点外卖，然后在露台上享用。在夕阳西下、群山环绕的露台上用餐，感觉真是太棒了。床很舒服，能睡个懒觉真是太好了，哈哈。虽然我提到了施工，但并没有很大的噪音。只是因为度假村里没有餐厅，所以噪音对我们来说有点影响。值得庆幸的是，度假村的地理位置非常优越，几乎位于三个热门活动区域的中心位置。距离斯科茨代尔时尚广场购物中心和斯科茨代尔老城以北约3英里，距离基尔兰购物中心以南也差不多是这个距离，位于斯科茨代尔购物中心、托金斯蒂克赌场和盐河球场以西。我觉得我们找到了一个很棒的度假胜地，下次想来这里放松一下的时候可以再来……也许下次可以带上孩子们……也许吧。 （原文） I want to say upfront: when I was there (10/2025), the resort was undergoing a lot of construction. As construction wraps and the restaurants and things open, it'll be even better than my visit. My wife and I came here for our anniversary, and really enjoyed it. The staff at the front desk were very friendly and helpful. Others we crossed paths with were very welcoming, too. We stayed at a villa, which was two stories. It was far back from the road, so no road noise. The a/c was INSANE. We love to crank the a/c as cold as it can go when we travel, and it was almost too cold for us. The weather was perfect to order delivery and eat on the patio. Dinner out there while the sun sank below the mountains behind the resort was awesome. The bed was comfortable, and being able to sleep in for once was great, lol. Though I mentioned construction, there was no loud construction noise. It only affected us because there was no food at the resort. Thankfully, the location of the resort is almost perfectly centralized to three great active areas. About 3 miles north of Scottsdale Fashion Square Mall and Old Town Scottsdale, about the same distance south of Kierland Commons, and West of the Scottsdale Pavilions, Talking Stick Casino, and Salt River Fields. I think we found a great place to come back to when we are looking for a stay-cation... maybe with the kids next time... maybe.

（由 Google 翻译）这个地方以前肯定不错，但现在越来越差了。提前打电话订了一间大床房，被告知应该没问题。结果我到了，他们却没能安排。酒店乱糟糟的，到处都在施工。房间远达不到四星级标准。到了房间门口，发现门口放着空啤酒罐。 （原文） This place clearly used to be nice but has gone downhill. Called ahead to secure a king room. Was told it shouldn’t be a problem. I showed up and they weren’t able to accommodate. Hotel is a mess with construction everywhere. Room is way below 4 star standards. Showed up and there are emptybeer cans on our rooms doorstep.

（由 Google 翻译）我在斯科茨代尔参加锦标赛期间，在这家酒店住了六天。酒店位置有点偏僻，但一旦找到就会发现它有多大。入住时，前台工作人员热情地送了我两块热腾腾的饼干，并指引我前往房间。 房间宽敞舒适，酒店有两个泳池，每个泳池都有不同的特色——一个带卫生间，另一个带酒吧。总的来说，我的住宿体验很棒。房间舒适，酒吧小吃美味，氛围轻松惬意。 我唯一（略）不满意的地方是：没有真正的冷水，在气温超过100华氏度（约37摄氏度）的时候，如果我想洗个冷水澡，那就太难了——水管似乎只能流出温水或热水。此外，大堂附近的泳池没有卫生间，所以你需要步行到第二个泳池才能使用。 不过，这些都是小问题。总的来说，这是一次非常愉快的住宿。 （原文） I stayed at this hotel for six days while in Scottsdale for a tournament. The property is a bit tucked away, but once you find it you realize how large it is. Upon check-in, I was greeted with two warm cookies and friendly directions to my room from the front desk staff. The room itself was spacious and cozy, and the hotel offers two pools, each with different perks—one with restrooms and the other with a bar. Overall, my stay was great. The rooms were comfortable, the bar food was solid, and the atmosphere was relaxing. My only (minor) complaints: there was no true cold water, which was tough on 100+ degree days when I wanted a cold shower—the pipes only seemed to put out warm or hot water. Also, the pool near the lobby doesn’t have restrooms, so you need to walk to the second pool to use them. Still, those were small inconveniences. Overall, a really enjoyable stay.

（由 Google 翻译）我和朋友在斯科茨代尔希尔顿逸林酒店玩得很开心。度假村的整体设计非常独特——房间从外面进入，所有需要的东西都通过一个开放式的中庭连接起来。这一点很棒，因为它没有很多连锁酒店那种压抑的氛围。我们很喜欢我们的房间——宽敞明亮，视野开阔。 工作人员也非常友好，我们在旅途中与他们逐渐熟悉。能被认出来真是太好了！ 由于凤凰城地区在行程开始时意外下雨，我玩得太开心了，所以决定多订一晚。酒店很快就与我沟通，确保即使我重新预订了房间，也能继续入住。 酒店正在施工，但只要你熟悉了去哪里，这其实不是什么大问题。虽然不方便，但不会改变你的行程。 Polo 很棒，位置非常方便，去餐厅和徒步旅行都很方便。 谢谢！！！ （原文） My friend and I had a blast at the Double Tree Hilton Scottsdale. The overall property of the resort is very unique- you enter your rooms from the outside and then everything you need is connected by an open-concept middle. This was nice because it didn’t have the pent up hotel feel that many chains have. We loved our room- it was spacious and had a great balance view. The staff were also incredibly kind and we became familiar with them throughout the trip. It was great to be recognized! With the unexpected rain in the Phoenix area for the start of the trip, I decided to book another night because I was having so much fun. The hotel promptly worked with me to ensure I could stay in my room even with a new reservation. There is construction going on at the hotel but it’s really not a big deal once you get the hang of where you should go. Is it inconvenient, yeah. But it is not going to alter your trip. Polos were great, location was very convenient for restaurants and hiking. Thank you!!!

（由 Google 翻译）如果您正在阅读此评论，请省钱并预订其他地方。我完全理解这可能是折扣度假村优惠，但省钱吧。 我和我的朋友于 2025 年 9 月 23 日至 2025 年 9 月 26 日住在双树度假村。度假村目前正在南侧进行施工。所以为了到达我们的房间，我们必须在停车场绕着度假村走一圈才能进入我们的房间。值得一提的是，度假村还收取每晚 20 美元加税的度假费。游泳池白天关闭进行翻修，没有广告宣传的池畔服务。开放的游泳池看起来好像在过去两周内没有打扫过。我们的房间从来没有换过干净的毛巾、床单，垃圾也没有清理过。我们入住期间淋浴堵塞了。马桶冲水不正常。我们入住的最后一天，我朋友洗澡时在浴缸里发现了一只蟑螂。这家酒店打着度假村的旗号，却没有任何度假村的品质。如果您想体验度假生活，这家酒店不适合您，请另寻他处！！！您真正得到了您不花钱就能得到的东西。 （原文） if you're reading this review, please save your money & book elsewhere. I can completely understand that this may be a discounted resort deal but SAVE YOUR MONEY. My friends and I stayed at the double tree resort September 23,2025 through September 26,2025. The resort is currently undergoing construction, on the south side.. so in order to get to our rooms, we have to completely walk around the resort in the parking lot to access our room. To mention the resort also charges a $20 plus tax resort fee per night that you stay. The pools are closed for renovations during the day, there's no pool side service as advertised. The pool that was open looked like it hadn't been cleaned within the last two weeks. Our rooms were never refreshed with fresh towels, sheets, or trash was cleaned. Our shower was clogged during our stay. The toilet does not flush properly. The last day our stay we found a roach in the tub as my friend was showering. This is a hotel branded as a RESORT with NO resort qualities. If you're looking to have a resort experience it is NOT here at this HOTEL, look elsewhere!!! You truly get what you DON'T pay for.

（由 Google 翻译）地方不错，位置优越，进出方便。虽然是老房子，但维护得很好。房间很大，但布局很乱，比如铺着瓷砖的玄关，空间很大，根本没用。浴室虽然有点狭窄，但很干净，维护得很好。 床很舒服，我们玩得很开心。 唯一的问题是淋浴间的沐浴露用完了。我打电话给前台，他们说会派人过来。大约45分钟后，他们又打了一次电话，总共花了大约一个小时才把沐浴露拿回来。 有人没有进来把空瓶子放回淋浴间，而是直接递给我妻子就走了。 （原文） Nice place, good location and easy to get in and out of. It’s an older property, but is well maintained. The room was really large, but the layout was full of really useless space like a huge tiled entry way. The bathroom was really cramped but was clean and in good shape. The bed was comfortable and we had a nice time. Our only issue was that our body wash in the shower was empty. I called the front desk and they said they’d send someone over. It took another call about 45 minutes later and a total of about an hour to get it. Instead of coming inside and replacing the empty bottle in the shower, some guy just handed it to my wife and left.

（由 Google 翻译）就像大多数酒店一样，暖通空调系统的空气过滤器很脏，周围到处都有装饰缺陷，这些天来也习惯了。服务还可以，热水不行。一定是唯一一家热水短缺的酒店。我的意思是，当你告诉前台，没有其他人遇到问题，他们慢慢地摇着头回答，没有。我们一定是整个地方唯一不幸的人......他们用免费的饼干让一切变得更好，饼干很美味，你可以随意吃，真的令人难以置信，我不知道他们是怎么做到的。我看到一位女士走过来要 8 块饼干，他们只是面带微笑地递给她。又好又热，美味又温暖又新鲜。游泳池很漂亮，一个很脏，一个不脏。内部庭院区域很漂亮，很宽敞。主入口处的地毯很脏，需要立即更换。我希望房间里的地毯在接下来的一两个月里不再存在……也太恶心了，不知道谁会觉得酒店房间里铺地毯是个好主意。我们住的房间天花板很高，房间本身真的很漂亮，还有一扇大窗户可以往外看。垃圾桶里没有垃圾袋也很恶心，我们不得不用自己在商店购物时用的垃圾袋。这家酒店不错，价格也还行，我会再去的。如果不是为了饼干的话！ （原文） Just like most hotels, had a scuzzy air filter for the HVAC system and cosmetic flaws all around, kinda just getting used to it these days. Service was ok, hot water was not. Must have been the only ones with a hot water shortage. I mean when you say to the front desk, no one else has had a problem, and they reply slowly shaking their head, nope. We must have been the ONLY unlucky ones in the entire place... They kinda make everything better with there free cookies, they are delicious and you can have as many as you want, unbelievable really, idk how they do it. I watched a lady walk up and ask for 8 cookies, they just handed them to her with a smile. Nice and warm too, so tasty nice warm and fresh. Pools were nice, one was dirty one was not. The inside courtyard area was beautiful and sprawling. Carpet in the main entrance way was NASTY and needed immediate replacement. Carpet in the rooms I hope is not a thing anymore in the next, month or two... So nasty also, have no clue who thinks carpet in hotel rooms is a great idea. The ceiling in the room we had was waaaaay up there and the room itself was really nice with a huge window also to look out of. No bags in the garbage cans is gross also and we had to use our own bags from stores we shopped at. Descent place with a descent price would go again. If not just for the COOKIES!

（由 Google 翻译）10月22日至25日，我和闺蜜们入住这家酒店，庆祝朋友的40岁生日和侄女的高中毕业。酒店位置绝佳，去斯科茨代尔几乎所有你想去的地方都很方便。食物简直太棒了！他们的鱼肉玉米饼至今仍让我念念不忘！我们当时在泳池边点了这道菜，我迫不及待地想再去一次，就为了再吃一次！酒店各处的服务也都很棒——餐厅、酒吧、泳池酒吧、大堂……一切都无可挑剔。 （原文） Stayed here 10/22-10/25 for a girls trip to celebrate my friend’s 40th and my niece’s graduation from HS. The location is great, close to pretty much any place you’d want to check out in Scottsdale. The food was amazing! Their fish tacos are still on my mind! We ordered that poolside and I can’t wait to go back just to eat those tacos again! Service was great too every where we went - restaurant, bar, pool bar, lobby… all excellent.

（由 Google 翻译）员工非常友好！即使我们晚上11点才到，他们也热情好客。这样的住宿体验真是太棒了。周围环境非常漂亮，泳池/喷泉/花园维护得很好。房间干净，空气凉爽，在亚利桑那州真是太好了。步入式淋浴间状况良好，床也很舒服。以后如果需要住宿，还会再来。 （原文） Friendliest staff ever! They were so welcoming even when we arrived very late 11 pm. It makes the world of difference to start the experience that way. Very pretty surroundings with well kept pools/fountains/gardens. Rooms were clean and air very cold, a blessing in Arizona. Walk in shower was in good condition and bed comfortable. Would return in the future if need a place to stay.

（由 Google 翻译）哇！我在这里住得太棒了。工作人员热情周到，非常友善。酒店员工的真诚友善和快捷服务，真是无话可说。早餐很棒。房间也很棒。酒店很大，有多个泳池和一个热水浴缸。我有点失望，不得不回家了。 （原文） Wow. My stay here was incredible. The staff were accommodating and very kind. I cannot stress the genuine kindness and quick service the hotel staff give. The breakfast is excellent. The room is very nice as well. Very large property with multiple pools and a hot tub. I’m slightly disappointed that I had to go home.

（由 Google 翻译）怎么说呢？这里的人太棒了！办理入住的那位名叫David的绅士真是太棒了。他热情地接待了我们，让我们感觉就像是常客一样，尽管我们是第一次来。我们的整个体验绝对是一流的。房间宽敞舒适，温馨如家。我们通过客房服务订了非常美味的汉堡和鸡肉三明治作为晚餐。如果你是煎蛋卷的爱好者，早餐后你一定会兴高采烈地走出这家酒店。期待下次光临！ （原文） What can I say? The folks here are amazing! The gentleman by the name of David at check-in is a super swell person. He welcomed us and made us feel like we were regulars even though it was our first time there. Our whole experience was top notch for sure. Spacious and comfortable rooms which was very homely. Very tasty hamburgers and chicken sandwiches which we ordered through room service for dinner. If you’re an omelette fan, you’ll walk out of this property skipping happily after breakfast. Looking forward to our next visit!

（由 Google 翻译）房间确实有些老旧，浴室的推拉门特别难开。早餐的煎蛋卷还不错，但其他菜品就比较一般了。新鲜水果都是冻的，上面还粘着冰。不过房间很大，员工也很友好热情。我同意其他评论者的说法，酒店地理位置优越，靠近很多景点。 （原文） The rooms were definitely dated, and the bathroom sliding door was extraordinarily difficult to open. Morning breakfast had decent omelettes, but the rest of the fair tended to be subpar. The fresh fruit was frozen and still had ice attached to it. Rooms are large though, and the staff is friendly and helpful. I do agree with other commenters that it’s in a great location near many attractions.

（由 Google 翻译）总的来说，我对 Embassy Suites 一直很满意。我总是提前打电话询问一些具体问题。对我来说，一些重要的事情是了解泳池是否开放或因任何原因关闭，设施内或周围是否有施工，一切是否正常运转，以及其他一些财务问题。因此，我提前打电话询问了这些问题，被告知一切正常，开放且没有施工。我到达时，离我房间最近的电梯坏了，我们带着一堆旅行行李。谢天谢地，电梯只上去了一层。除了这个问题，其他一切都很好。包含的早餐一直都很棒。 （原文） Overall im usually always happy with embassy suites. I always call ahead of time to also ask some specific questions. Some important things for me is knowing if the pool is open or down for any reason, if there is any construction in or around the facility, if everything is working, and some other financial questions. With that, i called ahead to ask these questions and was told everything was working, open and no construction. When i arrived the elevator closest to my room was not working, and we had a bunch of luggage with us from traveling. Thankfully it was only one level up. Other than this issue everything else was good. The included breakfast is always nice.

（由 Google 翻译）总体来说，在这家酒店住得很愉快。早餐工作人员很棒，食物质量也不错。地理位置优越，泳池也很棒。离酒店稍远的那个泳池似乎比另一个泳池加热得更热。网球场需要重新铺设，但仍然是个加分项。 （原文） Overall a good stay at this hotel. The breakfast staff were excellent and the food was good quality. Petty good location and the pools were nice. The one further from the front seemed to be heated or warmer than the other pool. Tennis court is in need of a resurfacing, but was still a plus to have.

（由 Google 翻译）房间干净整洁，服务也很棒。我的家人很喜欢在泳池游泳。我们甚至还用酒店提供的球拍和网球打了一轮网球。健身中心设施齐全，而且地理位置优越，去斯科茨代尔的各个地方都很方便！早餐也很棒，煎蛋卷是现点现做的！ （原文） Rooms were clean.Service was great.My family enjoyed swimming in the pool.We even got to play a round of tennis with provided rackets and balls. The fitness center had all we needed and great location to all of Scottsdale! The breakfast was top notch as well with the omelet station cooked to order!!

（由 Google 翻译）酒店位置绝佳，步行即可到达时尚区和斯科茨代尔老城区。所有泳池和设施都很干净，不过我觉得“恒温”泳池的水温可以再高一些。 清洁和维护人员非常友好。房间本身有点老旧，尤其是我的房间，地毯有好几处都磨损了。浴缸刚开始使用时，里面还有一些碎屑（像是油漆或金属碎屑）。门上的读卡器出了点问题，不过工作人员在把我锁在房间外大约20分钟后就修好了。 早餐很棒——几天后感觉种类不多（我是为了参加TAPS研讨会才住的），但基本够用。 （原文） Location is prime and almost walkable to Fashion District and Old Town Scottsdale. All pools and facilities are clean, though I do think the "heated" pools could have been warmer. Cleaning and Maintenance staff were very friendly. The rooms themselves are a bit dated, mine in particular had fraying carpet in several spots. There was also some sort of debris coming from the tub when it was first run (almost like chipped paint/metal). Had a snafu with a dead card reader on the door, but staff fixed it after about 20 minutes locked out my room. Breakfast was great--not very diverse after a few days (I was there for TAPS Seminar) but got the job done.

（由 Google 翻译）我和女朋友在这家度假村度过了一段美好的时光，工作人员非常友好。食物很棒，饮品也很棒！La Fogata 酒吧的 Angie 为我们的旅程增色不少！我女朋友怀孕了，她调制了极具创意的无酒精鸡尾酒！为我们的旅程锦上添花。客房服务也做得非常出色，让这次旅行更加完美。泳池酒吧的 Jelena 非常棒，调制的热带饮品也非常棒！我们迫不及待地想再次入住这家度假村！ （原文） My Girlfriend and I had a wonderful experience at this resort, staff was incredibly friendly. Food was excellent. Drinks were excellent as well! Angie at the La Fogata bar made our trip! My girlfriend is pregnant and she came up with the most creative mocktails! Such a great touch to our trip. Housekeeping did a great job and made the trip that much better. Jelena at the pool bar was awesome and made great tropical drinks! We can not wait to come back to this resort !

（由 Google 翻译）女儿21岁生日，入住五星级本地度假村 我们住在麦考密克牧场附近，决定在这家美丽的度假村度假，庆祝女儿21岁生日。从入住到退房，一切都完美无缺！ 从女儿抵达的那一刻起，前台的Ethan就热情地迎接了她，他非常友好热情。他花时间带她参观了酒店，确保她和她的团队有宾至如归的感觉。 有一天，在泳池边，他们赞叹着有史以来最棒的椰林飘香（由一位很棒的年轻女士调制，可惜我们没记住她的名字），这很快就成了她周末的一大亮点！ 她和一位朋友还去了水疗中心，水疗协调员Lexi竭尽全力让她感到舒适放松。按摩师Nisha和Linda的服务也非常棒。她们让女儿们感到无比舒适，焕然一新。 我们一家参加了她在La Fogata举办的生日晚宴，这顿晚宴真是太特别了。餐饮团队非常出色，帮我们安排了15人的晚宴，还安排了无麸质和无乳制品的住宿。主厨Brian准备了令人难忘的晚餐，Luca、Antonio和Angel也提供了一流的服务，他们甚至确保我们在餐桌旁拍了几张精彩的照片！ 晚餐结束时，高尔夫球场对面的烟火燃放，为原本美好的夜晚增添了完美的点缀。我们在露台上享用了美味的鸡尾酒，沉浸在宜人的天气和氛围中，为夜晚画上了圆满的句号。 我们非常感激在家附近就能拥有如此难忘的体验。很高兴看到我们附近的度假村把客人，甚至我们当地人，都当成贵宾一样招待。我们一定会再来的！ （原文） 5-Star Local Stay for My Daughter’s 21st Birthday We’re local to the McCormick Ranch area and decided to celebrate my daughter’s 21st birthday with a staycation at this beautiful resort and it was absolutely perfect from check-in to check-out! From the moment she arrived, she was greeted by Ethan at the front desk, who was so kind and accommodating. He took the time to give her a personal tour of the property and make sure she and her party felt right at home. While at the pool on one of the days, they raved about the best piña colada ever (made by a wonderful young lady whose name unfortunately we didn’t catch), and that quickly became one of the highlights of her weekend! She and a friend also visited the spa, where Lexi, the spa coordinator, went above and beyond to make her feel pampered and relaxed. The massage therapists, Nisha and Linda, were absolutely incredible. They both made them feel completely comfortable and rejuvenated. Our family joined her party for a birthday dinner at La Fogata, and it could not have been more special. The food and beverage team was incredible in helping us organize a dinner for 15 people, including gluten-free and dairy-free accommodations. Chef Brian prepared an unforgettable meal, and Luca, Antonio, and Angel provided top-notch service they even made sure we got a few great pictures around the table! The timing couldn’t have been more magical just as dinner ended, the fire works across the golf course lit up, adding the perfect touch to an already beautiful evening. We wrapped up the night with some delicious cocktails on the patio, soaking in the stunning weather and ambiance. We’re so grateful for such a memorable experience so close to home. It’s wonderful to see a resort in our own neighborhood treat guests, even us locals like VIPs. We’ll definitely be back!

（由 Google 翻译）我和丈夫在这里庆祝了结婚纪念日。前台工作人员非常棒，也很友善。一开始我们订错了房间，但前台工作人员很快就帮我们换了。我们的房间很不错，但我们注意到床单上有一些污渍，客房服务人员马上就来换了，而且态度很好。代客泊车服务也非常棒。我们遇到的主要问题是去泳池喝饮料的时候。工作人员 Jelena 态度不太好。第一次见面她就问我想要什么，根本没有问我丈夫想喝什么。她帮我点了餐，然后拿起电话开始对着电话大喊大叫。很遗憾，她态度不太好。我要特别感谢 Jayme。她非常细心，在我们入住期间给予了我们很多帮助。她作为经理做得非常出色，我们非常感谢她让我们的结婚纪念日如此特别。还要感谢 Rico 先生（酒吧工作人员），他做得太棒了！ （原文） My husband and I celebrated our wedding anniversary here. The front desk staff was incredible and nice. Had the wrong room at first but was able the front desk staff was able to change that swiftly. Our room was nice but we did notice some stains on our bed sheets and housekeeping came right away to change it and was nice about it. Valet service was exceptional. The main problem we had was when we to the pool to get a drink. The staff member Jelena was not the nicest. First interaction she asked me what I want. She did not ask my husband at all if he wanted anything to drink. She made my order and then got on her phone and starting yelling on the phone. She wasn’t the nicest unfortunately. I would like to give Jayme a special shoutout. She was very attentive and helped us out through our stay. She is doing an amazing job being manager and we appreciate her making our anniversary special. Also want to shoutout Mr. Rico (bar staff) he did amazing!

（由 Google 翻译）我们来这里参加会议，度假村很漂亮，但最棒的是员工的服务。特别是前台的加勒特，简直太棒了。从他办理入住时的机智幽默，到我们入住期间他始终如一的热情友好和周到细致的服务，没有他，我们的住宿体验肯定会好得多。应该给他加薪！ （原文） We came for a conference and it’s a beautiful resort but the best part was the service by staff. In particular, Garrett at the front desk was amazing. From his keen wit at check-in to his kindness and overall customer service helping us throughout the days we were there, he made our stay better than it would have been without him. Give that guy a raise!

（由 Google 翻译）不太有“度假村”的感觉。从持续不断的污水味到震耳欲聋的DJ音乐——我很后悔选择了这家酒店。它绝对缺少了Curio酒店应有的希尔顿钻石级体验。我们三楼的房间闻起来有污水味。墙上有黄色的条纹。可能是以前漏水留下的。房间外走廊的空调开得太低了，冷得要命，我猜是为了掩盖污水味。我们错误地关掉了空调，结果情况变得更糟。如果你想在泳池边放松一下，千万不要周六/周日去。DJ大声播放音乐，迎合那些只想看书的中年人群——根本不理会我们让他调低音量的要求。很多人要求他调低音量。你没法在酒吧聊天，甚至没法点饮料。他无视我们的要求，因为那些错误地付了池畔小屋钱的人玩够了就走了。当他终于在下午5点停下来时，整个泳池都开始鼓掌。真可悲。如果你住的是泳池边的房间，房间里也一样吵。我们多次因为下水道的味道和噪音要求换房间，却被告知酒店已经订满了。快速查看了一下网站，发现还能订到房间。餐厅的空位都没坐满，他们也不肯给我们安排座位。他们说有“即将预订”的座位。我们今天想点巴西莓和早餐玉米卷饼，但他们没有食材。他们有鸡蛋和吐司。我不会再来了。他们根本不在乎我以后不会再来了。这就是你注定的结局。 （原文） Not much of a ‘resort’ feel. From the constant sewage smell to the blaring DJ music - I regret choosing this hotel. It was definitely missing the Hilton Diamond experience one should expect from a Curio property. Our room on the 3rd floor smelled like sewage. The walls had yellow streaks on them. Probable remnants of past water leaks. The hallway outside the room had the AC so low it was freezing, I’m guessing it helps cover the sewer smell. We made the mistake of turning our AC off and it got really bad. If you are hoping to relax at the pool. Don’t go Saturday/Sunday. The DJ blasted music for the middle age crowd just wanting to read a book - with no regard for requests to turn it down. Multiple people asked him to lower the volume. You couldn’t have a conversation or even order a drink at the bar. He ignored the requests as people who made the mistake of paying for cabanas had enough and just left. When he finally stopped at 5 PM the entire pool started clapping. Sadly. If you have a pool side room. It was just as loud in the room. We asked to be moved for the sewer smell and the noise multiple times and were told the hotel was sold out. A quick check of the website showed you could get a room still. Open tables at the restaraunt were not filled and they wouldn’t seat us. They had reservations ‘coming’. We tried to order açaí and breakfast enchiladas today. They didn’t have the ingredients. They had eggs and toast. I won’t be back. They don’t care that I won’t be back. That’s what you are signing up for.

（由 Google 翻译）这是我毫不犹豫给出的五星好评，因为这可能是我在希尔顿酒店享受过的最佳服务！ 我们在希尔顿Curio酒店庆祝了结婚纪念日，前台的Ethan Marinov让我们的整个体验都难以忘怀。在入住前一周经历了压力重重的等待后，他的到来让我们如释重负。 入住期间，几乎每天早上都能见到他，他的热情、专业和真诚友善为每一天都营造了完美的氛围。 这是一种独一无二的服务，一种真正永恒的待客之道，值得每家酒店努力追求。 再次感谢Ethan以及希尔顿团队的其他成员，包括前台的Jade和Jessica，感谢你们让我们的周年纪念之旅如此特别，并让我们再次体验到卓越的服务！ （原文） The easiest 5 stars I’ve ever given for quite possibly the best service I’ve ever received at a Hilton Property! We celebrated our anniversary at the Curio, and Ethan Marinov (at the front desk), made the entire experience unforgettable. After a stressful week leading up to our stay he was a breath of fresh air. We were greeted by him most mornings during our stay and his warmth, professionalism, and genuine kindness set the perfect tone for each day. It was a one of a kind service, a truly timeless hospitality that every hotel should strive for. Thank you again to Ethan and the rest of the Hilton team including Jade and Jessica at the front for making our anniversary trip so special and for reminding us what exceptional service feels like!

（由 Google 翻译）这是我今年第二次来这家度假村参加商务会议。设施非常漂亮，管理也很好。从入住到退房，以及其间的一切，我都享受到了两次非常愉快的体验！前台的安德鲁和加勒特竭尽全力解答了我所有的问题，让我的旅程非常愉快！餐厅的工作人员也非常乐于助人，满足了我在忙碌了一整天后深夜提出的用餐要求。 （原文） This is my second time at the resort this year for business conferences. This facility is beautiful and well managed. From check-in to check out and everything in between I’ve had two wonderful experiences! Andrew and Garrett at the front desk went above and beyond to make my trip great by answering all the questions that I had! The restaurant staff was also very accommodating with late night request after long, busy days.

（由 Google 翻译）Motel 6 时尚广场店真是太棒了！员工热情友好，乐于助人。客房服务人员也特别友好勤恳。房间干净整洁，装修一新，环境安静，位置便利，泳池和热水浴缸都很干净，所有设施都运转正常！感觉像是换了新老板，每个人都友善、礼貌、专业。入住办理速度非常快，不到4分钟就到了。这家店无可挑剔……自动售货机不错，制冰机也很好用，大堂里还有ATM机。完美！ （原文） Motel 6 fashion square is the best. Staff amazing, friendly willing to go out of way to help. Housekeeping extremley friendly and hard working. Rooms clean remodeled, quitez close to everything, pool hot tub clean, everything works! Must be under new ownership everyone is nice polite professional. Very fast check in. Less than 4 minutes. Cannot beat this place.. vending good, ice machines work, atm in lobby. PERFECT!

（由 Google 翻译）员工服务周到，房间干净整洁。清洁阿姨们彬彬有礼。酒店灯光明亮，让人感觉很安全。有一天晚上我的邻居有点过分，所以酒店工作人员帮我换了房间。附近也有更便宜的汽车旅馆，但这家真的非常出色。 （原文） The staff is amazing, the rooms are clean. The cleaning ladies are polite. The place is well lit and feels secure. My neighbor was being extra one night, so the staff moved me. There are cheaper motel 6 in the surrounding areas but this one shines.

（由 Google 翻译）你有没有过喜欢到不想写点评，只想自己留着的地方？这就是我们对斯科茨代尔6号汽车旅馆的感受。地理位置优越，干净整洁。欢迎携带宠物入住。装修是现代宜家斯巴达风格——正如你对6号汽车旅馆的期望。我总是因为度假费（这里叫停车费）扣一星，在这里扣停车费让我很不爽。但正如其他人所说，6号汽车旅馆的停车费太离谱了。拜托，管理层。你们的酒店很棒。涨价10美元，取消停车费，恢复你们的尊严。 （原文） ImDo you ever have a place you like so much you don’t want to write a review so you can keep it to yourself? That’s how we feel about Motel 6 Scottsdale. Fabulous location. Clean. Pets welcome. Finishes are modern Ikea Spartan- as you expect as a Motel 6. I always deduct 1 star for resort fees (here called a parking fee) and it pains me to do it here. But as others have said, a parking fee at a Motel 6 is ridiculous. Come on, management. Your property is great. Raise your price $10, get rid of the fee and restore your dignity.

（由 Google 翻译）您可能正在阅读评论，以验证您入住这家 6 号汽车旅馆的决定。嗯，我在斯科茨代尔 6 号汽车旅馆的三晚体验堪称五星级。 我来镇上参加会议，距离这家汽车旅馆只有很短的车程。这家汽车旅馆位于老城区中心，地理位置优越。我的房间干净整洁，床垫舒适，游泳池很棒，早上还有新鲜的咖啡。步行不远就能到达餐饮和购物场所。 我的会议在豪华的君悦酒店举行，即使算上包价，价格也仍然很贵。即使从汽车旅馆到会议中心还要打优步，我仍然比这里便宜很多。 同一个停车场里有一家煎饼店，您可以在那里快速吃点东西。 作为一名独自旅行的旅行者，我还会再次入住这里。 （原文） You might be reading the reviews right now to validate your decision to stay at this Motel 6. Well, my 3 night experience at this Scottsdale Motel 6 was 5 stars. I was in town for a conference and the motel was a short ride away. The motel is located in a great location right in the heart of Old Town. My room was clean, decent mattress, great swimming pool, and fresh coffee in the morning. I was short walk to dining and shopping. My conference was at the luxurious Grand Hyatt, but even with the block rate it was still $$$$. Even with the Uber rides from the motel to the conference, I still came out way ahead. There is a pancake house in the same parking lot where you can grab a quick bite. As a solo traveler, I'd stay here again.

（由 Google 翻译）经常住这里。房间维护得很好，而且这家汽车旅馆位于一个安全舒适的街区。它毗邻斯科茨代尔时尚中心，距离老城区的所有餐厅和酒吧都非常近。所有工作人员都彬彬有礼，乐于助人。我总是带着我的狗狗，它也很喜欢。强烈推荐给所有想探索该地区各种活动的人。如果您是来观看巨人队春训比赛，并且想要经济实惠且允许携带宠物的住宿，那么这里是最佳选择。 （原文） Stay here frequently. The rooms are well maintained and the motel is in a good/safe neighborhood. It is located right next to the Scottsdale Fashion Center and very close to all the restaurants and bars in Old Town. All staff members are courteous and helpful. I always bring my dog with me and he loves it too. Highly recommend to anyone looking to explore the activities offered in the region. This location is the best if you are traveling to catch a Giants Spring training game and prefer accommodations that are both budget and pet friendly.

（由 Google 翻译）入住这家汽车旅馆的体验非常愉快。床很舒服，我睡得很好。肥皂有点小，或许可以改进一下。 地理位置当然非常棒。旅馆也很干净。谢谢。 （原文） It was a very pleasant experience staying at this motel. The beds were very comfortable and I slept well. The soap was a little small; perhaps you can improve on that. The location of course, is fantastic. The premises were very clean. Thank you.

（由 Google 翻译）我的入住体验非常完美，服务和清洁质量都让我很满意。房间超级干净。我有个建议：建议每个房间都配备一个迷你冰箱，这样可以提升客人的舒适度，方便他们随时享用冷饮。 （原文） My stay was perfect, I loved the service and the quality of the cleaning. The room was super clean. I have a suggestion: you should put a mini-fridge in each room to improve guest comfort and have a cold drink.

（由 Google 翻译）员工很棒，超级友好热情。房间不错，但作为一家HGV度假村，稍微翻新一下还可以。泳池区干净整洁，躺椅和毛巾都很充足。 （原文） Great staff. Super friendly and accommodating. Rooms are nice. Could use a little sprucing up for an HGV resort. Pool area was nice and clean and plenty of lounge chairs and towels.

（由 Google 翻译）很棒的住宿，很棒的员工！我们预订了一间泳池边的超棒房间，工作人员尽力安排了房间，让我们拥有难忘的体验。感谢你们让我们拥有了一次美好的旅行。 （原文） Great place to stay, great staff! We asked for a great room by the pool and the staff moved things around as best as they could to get us a great memorable experience. thank you for making this trip a good one

（由 Google 翻译）327M单元未经翻新，但位于三楼，舒适安静，可俯瞰水疗中心。它有一棵高大的松树，可以遮挡强烈的阳光，并且只遮挡了附近一栋建筑的视线。工作人员非常热情友好。每天都会发送短信告知当天的活动。遗憾的是，有几条短信是在活动结束后才收到的，或者没有包含周三早上为业主提供的欧陆式早餐的通知。 （原文） Unit 327M is not renovated but is a comfortable, quiet unit on the third floor overlooking the spa. It has the benefit of a large pine tree to filter strong sunlight and only blocks the view of a nearby building. Staff is very cordial. Daily texts are sent about events of the day. Unfortunately several were received after the events occurred or didn't include announcements of the Wednesday morning continental breakfast for owners.

（由 Google 翻译）这里的员工真的很棒——友好、周到，而且显然竭尽全力。不过，他们不停地推销加入度假俱乐部，确实影响了入住体验。当你只是想放松一下的时候，感觉很不舒服。 另外需要注意的是：套房只能通过楼梯进入，所以如果你行李很重或者行动不便，这里不适合你。 房间布局不错，空间也很大，但那股味道……糟了。霉味、陈旧味，有点像70年代的味道，至今仍挥之不去。可以好好通风一下，或者彻底清洁一下。 总而言之，员工很棒——但房间陈旧、气味难闻，加上咄咄逼人的销售策略，很难完全推荐。 （原文） The staff here is genuinely great — friendly, attentive, and clearly trying their best. That said, the constant hard sales pitch to join their vacation club really takes away from the experience. It’s uncomfortable when you’re just trying to relax. Another heads-up: the suites are stair access only, so if you’ve got heavy luggage or mobility issues, this place isn’t for you. The room itself has a nice layout and plenty of space, but the smell… yikes. Musty, old, and a bit like the 70’s are still hanging around and refusing to move out. Could use some serious ventilation or a deep clean. All in all, great staff — but dated rooms, a funky smell, and pushy sales tactics make it hard to fully recommend.

（由 Google 翻译）非常失望——根本不值“度假费” 我对入住斯科茨代尔希尔顿度假俱乐部别墅酒店（Hilton Vacation Club Scottsdale Villa Mirage）的体验非常失望。入住两晚后，我才发现酒店竟然不提供客房清洁服务，除非你连续入住八晚。没错，八晚！对于一家收取度假费的酒店来说，这简直荒谬至极。 更糟糕的是，入住时酒店并没有告知这一点——你只有在安顿好之后才会发现。当我最终要求更换毛巾和床单时，他们竟然只是把它们放在一个塑料袋里，放在我房间门口，完全暴露在风吹日晒雨淋之中。 酒店也没有电梯，所以祝你好运，把行李搬到三楼吧。整个酒店都感觉非常陈旧，而且就这个价格而言，它远达不到希尔顿品牌度假酒店应有的水准。 说实话，就连廉价汽车旅馆都提供基本的客房清洁服务。我不会再入住这家酒店，也不会推荐给任何期待真正度假体验的人。 （原文） Very Disappointed — Not Worth the “Resort Fee” I was super disappointed with my stay at Hilton Vacation Club Scottsdale Villa Mirage. After my second night, I found out they don’t offer housekeeping unless you stay eight nights. Yup, eight nights. That’s absolutely ridiculous for a property charging a resort fee. Even worse, this wasn’t disclosed at check-in — you only find out after you’ve settled in. When I finally requested fresh towels and sheets, they literally left them in a plastic bag outside my door, completely exposed to the elements. The hotel also has no elevators, so good luck hauling your luggage up to the third floor. The entire property feels very dated, and for the price, it’s nowhere near the standard you’d expect from a Hilton-branded resort. Honestly, even cheap motels offer basic housekeeping service. I would not stay here again, and I wouldn’t recommend it to anyone expecting a true resort experience.

（由 Google 翻译）我和丈夫最近用部分“积分”在斯科茨代尔幻影别墅度假村 (Scottsdale Villa Mirage Resort) 住了三晚。抵达后，我们被引导至“VIP”办公室办理入住手续。然而，这很快就变成了一场简短的推销——虽然这并不出乎意料，但远没有我们预期的热情接待。 在整个入住过程中，工作人员反复告知我们，我们的房间“最近翻新过”，我们将“享受全新的升级”。不幸的是，我们的体验并没有体现出这一承诺。虽然进入房间后的初步印象尚可——与我们之前在塞多纳的住宿体验类似——但入住后，我们发现房间的质量和设施远低于标准。 入住期间，我们注意到以下问题： 卧室的吊扇悬挂不稳，看起来不平衡，无法使用。 通往卧室的浴室门油漆太厚，几乎卡住了，需要费很大力气才能打开。 卧室门后残留着油漆碎片，显然在我们入住前没有吸尘。 所有灯都无法正常工作——它们插在了没有开关的插座上，而带开关的插座则用于其他设备（例如手机充电器）。 两个电视遥控器都没有同步（“绑定”），我们花了两天时间自行排除故障。 烤箱虽然是新的，但在发货前没有进行预先检查；当我们打开它时，它冒出了浓烟，因为它正在燃烧运输过程中产生的灰尘和碎屑。 周六，四个孩子反复跳进泳池——这明显违反了规定——但在场的六名工作人员和两名销售代表均未出面干预。 此外，一个婴儿穿着脏兮兮的拉拉裤在泳池里，我当时就离开了泳池区，并且在之后的入住期间都没有再回来。 作为希尔顿酒店的长期业主，我们为希尔顿的品牌和钻石级体验感到无比自豪。然而，这次入住让我们感到失望，坦白说，我们甚至羞于承认自己是“业主”。酒店对细节的关注、清洁度以及度假村标准的执行都远低于希尔顿旗下酒店的预期。 我们恳请管理层审核此反馈，并尽快解决所列的维护和服务问题。我们也希望您能跟进，了解我们将采取哪些措施，以确保未来的客人和业主不会遇到类似的问题。 （原文） My husband and I, recently used some of our “points” to spend three nights at the Scottsdale Villa Mirage Resort. Upon arrival, we were directed to the “VIP” office to complete the check-in process. However, this quickly turned into a brief sales pitch — which, while not unexpected, was not the warm welcome we had anticipated. Throughout the check-in, we were repeatedly told that our unit had been “recently renovated” and that we would “enjoy the new upgrades.” Unfortunately, our experience did not reflect that promise. While the initial impression upon entering the unit was acceptable — similar to our previous stays in Sedona — it became evident after settling in that the quality and readiness of the room were far below standard. The following issues were noted during our stay: The ceiling fan in the bedroom was hanging awkwardly and appeared unbalanced, making it unusable. The bathroom door to the bedroom was so heavily painted that it essentially stuck shut, requiring significant effort to open. Paint chips were left behind the bedroom door, clearly not vacuumed prior to our arrival. None of the lamps operated properly — they were plugged into non-switched outlets, while the switch-controlled outlets were used for other devices (e.g., phone charger). Both TV remotes had not been synced (“bonded”), which took us two days to troubleshoot on our own. The oven, though new, had not been pre-checked before releasing the unit; when we turned it on, it emitted smoke as it burned off dust and debris from shipping. On Saturday, four children were repeatedly jumping and diving into the pool — a clear violation of posted rules — yet none of the six staff members or two sales representatives present intervened. Additionally, an infant was in the pool wearing a soiled pull-up, at which point I left the pool area and did not return for the remainder of the stay. As long-time owners, we take great pride in the Hilton name and the Diamond experience. However, this stay left us disappointed and, frankly, embarrassed to identify ourselves as “owners.” The attention to detail, cleanliness, and enforcement of resort standards were well below expectations for a Hilton-affiliated property. We respectfully request that this feedback be reviewed by management and that the listed maintenance and service issues be addressed promptly. We would also appreciate a follow-up regarding what actions will be taken to ensure future guests — and owners — do not encounter similar issues.

（由 Google 翻译）这里不仅住宿体验棒极了…… 不仅员工非常友好热情，而且乐于助人…… 不仅这片区域独一无二…… 而且…… Ana 和她的团队化解了第三方预订公司造成的灾难……她独自一人抽出一个小时的时间来解决问题……她之前那位我不记得名字的员工也帮了我们很多忙……她们真是绝配！ 感谢你们在斯科茨代尔带给我们如此美好的体验！ （原文） Not only was it an amazing place to stay... Not only were the staff very friendly and more than helpful... Not only was the area unlike anyplace else... BUT... Ana and her staff averted a disaster created by our third party booking company...she single handedly gave us an hour of her time to fix the situation...her previous staff person which I do not remember her name was so...so...so helpful...they were a dynamic duo!!!! Thanks for a great experience in Scottsdale!!!

（由 Google 翻译）首先我要说的是，我很少留下评论。这些人真是太慷慨了。我们不应该得到这样的慷慨。这些善举让我妻子度过了一个愉快的一周。我们住过很多家凯悦酒店，因为它是我们最喜欢的品牌。 每次互动，我们都会得到一些东西。我们一下优步，他们就主动提出把行李送到房间（我们拒绝了，因为我们不想成为负担）。然后他们升级到了更好的房间。提供了葡萄酒。他们又一次要求我们把行李送到房间（我们觉得又把行李弄凹了，不好意思）。我们安顿好后，走出房间，他们又给了我们一些水。然后有人过来给了我们一个周年纪念礼包。 我不是那种会留下评论的人，但他们的热情好客是一流的。 （原文） I'll start by saying Its rare for me to leave a review. These guys have been so generous. We did not deserve this generosity. These acts of kindness made my wife’s week. We have been to many hyatt's since it is our fav brand. At every interaction we were given something. Bags to the room were offered once we stepped out of the uber (We declined we never wanna be a burden). Then being upgraded to a better room. Offered Wine. Asked again for bags to the room (We felt bad denting again). Once we were settled we stepped out and were offered more water. Then someone stopped by and gave us an anniversary bag. I’m not the type to leave leave a review but the hospitality has been top tier.

（由 Google 翻译）员工服务一流。员工服务一流。这是一次非常棒的放松体验，没有任何问题或需要改进的地方。他们做得很好，请继续保持。泳池提供饮品和食物，餐厅很棒，菜量足，价格也很合理。饮品调得非常好！酒吧出售优质雪茄，搭配美酒也很棒。这是我很久以来最棒的一次放松假期。 （原文） Amazing staff. Amazing staff. A great relaxing experience with zero issues or things to improve. They did it right and continue. Pool with drinks and food, great restaurant with good size portions making the price very reasonable. Drinks are well done! Good cigars sold at the bar with great drinks. Best relaxing vaca in a long time.

（由 Google 翻译）从我们踏入皇家棕榈度假村及水疗中心的那一刻起，这里的服务就令人赞叹不已。前台的Wes非常热情友好，乐于助人，在我们办理入住的整个过程中都陪伴着我们。他甚至亲自送我们到房间，确保一切都完美无缺。最让我们印象深刻的是，他和孩子们相处得也非常融洽。这让整个地方瞬间变得温暖舒适，仿佛一个小型民宿，而不是一个大型度假村。 酒店本身非常漂亮，庭院优美，维护得非常好，四处走走探索也非常有趣。我们在酒店享用了晚餐和早餐，两餐都非常棒。份量很足，食物美味，服务也非常出色。我们的水杯里从来没有超过四分之一是空的，这足以说明工作人员的服务有多么周到。 我们之前也住过其他美国运通精选酒店，但这家酒店真的让我们印象深刻。它给人一种更人性化的感觉——感觉工作人员真的在乎你的体验。它比我们尝试过的其他附近的度假村更加私密，我们已经在讨论什么时候可以再来。 （原文） From the second we walked into Royal Palms Resort and Spa, the service stood out. Wes at the front desk was amazing, super friendly and helpful, and he stayed with us the whole check-in process. He even walked us to our room and made sure everything was perfect. What really impressed us was how engaging he was with our kids too. It instantly made the whole place feel warm and welcoming, almost like a small bed and breakfast instead of a big resort. The property itself is absolutely beautiful with gorgeous grounds, really well-kept, and just fun to walk around and explore. We had dinner and breakfast on-site, and both meals were fantastic. The portions were big, the food was delicious, and the service was exceptional. Our water glasses were never more than a quarter empty, which tells you how attentive the staff is. We’ve stayed at other American Express Fine Hotels before, but this one really stood out. There’s something more personal about it—it feels like the staff actually cares about your experience. It was more intimate than other resorts we’ve tried nearby, and we’re already talking about when we can come back.

（由 Google 翻译）我非常期待参观这家度假村和水疗中心，从抵达停车场的那一刻起，他们卓越的客户服务就让我惊喜不已。水疗中心前台的协助也非常出色。我住过山谷里的很多度假村，但皇家棕榈度假村真正脱颖而出，是因为员工积极的态度、丰富的知识和丰富的体验。他们提供优质的服务，还有一位技艺精湛的按摩师，而场地的整洁也起到了至关重要的作用。前台员工或管理人员能否保持良好的待客之道，真的非常重要。这也是我第一次光顾Mix Up Bar酒吧，在那里我体验到了非常棒的客户服务；工作人员友好热情，推荐了完美的餐点。所有食材都是新鲜烹制的。此外，我还去了度假村的总前台，与前台经理麦迪逊·米拉切克交谈，她非常平易近人，态度亲切。她分享了对度假村的总体评价，听到她对如此美好的环境的评价真是太好了。感谢你们提供的优质服务，以及你们与众不同的团队成员；这真的鼓励人们再次光临。 （原文） I was extremely excited about visiting this resort and spa, and I was pleasantly surprised by the outstanding customer service from the moment I arrived in the parking lot. The assistance I received at the spa front desk was exceptional. I've stayed at various resorts in the valley, but Royal Palms Resort truly stands out due to the staff's positive attitude, knowledge, and overall experience. They offer excellent service with an amazing massage therapist, and the cleanliness of the place made a significant difference. It really matters when front desk staff or management maintain a great attitude towards others. It was also my first visit to the Mix Up Bar, where I experienced wonderful customer service; the staff members were friendly and helpful, recommending the perfect meal. Everything is made fresh. Additionally, I stopped by the main front desk office for the resort and spoke with Madison Milacek, the front office manager, who was very approachable and kind. She shared her positive thoughts about the resort in general, which is truly fantastic to hear about such a great environment. Thank you for providing excellent service and having team members that set you apart from other places; it genuinely encourages people to return.

（由 Google 翻译）这家酒店太棒了，无论是商务出行还是休闲度假都非常合适。我来这里参加一个工作活动，一切都完美无瑕：环境、餐饮、服务、客房。我升级到了卡西塔套房，空间非常宽敞。酒店的植被、水景和建筑都美轮美奂，令人心旷神怡。酒店距离凤凰城天港国际机场仅15分钟车程。 （原文） Amazing hotel for work or play. I visited for a work event and everything was perfect: setting, food, service, rooms. I upgraded to a Casita and it was very spacious. The vegetation and water features and architecture are all beautiful and calming. Only 15 minutes from PHX Sky Harbor airport.

（由 Google 翻译）我爱上了这家西班牙别墅度假村。从贵宾接待到入住时长，从无可挑剔的细节到客户服务，从餐饮到整个度假村的清洁，无不体现着对细节的关注。每间“别墅”都独一无二，私密感十足。我还会再来的。这里氛围优美，设计精美，正如我努力用照片捕捉到的一样。一定要亲自体验一下。 （原文） I fell in love with this Spanish villa resort. From the VIP greeting to the stay duration, immaculate detail to customer service and attention to details from the meals to cleanliness of the whole resort. Each "villa" unit is unique and feels very private. I would return here again. Beautiful ambiance and design as I tried to capture in my photos. Must see for yourself.

（由 Google 翻译）绝对五星级！🌟🌟🌟🌟🌟 我和妻子在凤凰城皇家棕榈度假村庆祝了我们的九周年纪念日，那简直是一场梦幻之旅。从抵达的那一刻起，我们就受到了皇室般的待遇。我们预订了浪漫套餐，体验远超预期。经理亲自护送我们到房间——这真是无比优雅的体验——门一开，玫瑰花瓣优雅地散落在地板上，迎接我们的是迎接，引领我们走向床边。 那天晚上，我们坐下来享用晚餐时，又一次感受到了浪漫的馈赠——玫瑰花瓣洒在了我们的餐桌上。肋眼牛排堪称完美——鲜嫩多汁，烹饪得恰到好处。我们遇到的每一位员工都非常专业、热情，并且乐于助人。 这对情侣的按摩简直是一场纯粹的幸福——一次天堂般的体验，让我们都感到神清气爽、身心放松。水疗设施、按摩浴缸、泳池区以及整体氛围都干净整洁、宁静祥和，维护得也非常好。 非常感谢Charles和整个皇家棕榈度假村团队的辛勤付出，让我们的周年纪念日成为难忘的回忆。我们真切地感受到被重视、被重视、被庆祝。 如果您正在寻找一个浪漫的度假胜地、一个周年纪念日的逃离，或者只是想享受一段奢华的休息和交流时光，皇家棕榈度假村就是您的最佳选择。我们一定会再来的！💛 ——Chris & Rosa Appleton （原文） Absolutely five stars all the way! 🌟🌟🌟🌟🌟 My wife and I celebrated our nine-year anniversary at the Royal Palms Resort in Phoenix, and it was nothing short of magical. From the moment we arrived, we were treated like royalty. We booked the Romance Package, and the experience was beyond our expectations. The manager personally escorted us to our room—an incredibly classy touch—and when the door opened, we were welcomed by rose petals gracefully scattered on the floor, leading us to the bed. Later that evening, when we sat down to dinner, we were met with yet another romantic gesture—rose petals on our table. The rib eye was absolutely perfect—tender, flavorful, and cooked to perfection. Every staff member we encountered was exceptionally professional, warm, and eager to serve. The couple’s massage was pure bliss—a heavenly experience that left us both refreshed and relaxed. The spa amenities, jacuzzi, pool area, and overall ambiance were pristine, peaceful, and beautifully maintained. A huge thank you to Charles and the entire Royal Palms team for going above and beyond to make our anniversary unforgettable. We truly felt seen, valued, and celebrated. If you’re looking for a romantic getaway, an anniversary escape, or simply a luxurious time of rest and connection—look no further than the Royal Palms Resort. We’ll definitely be back! 💛 — Chris & Rosa Appleton

（由 Google 翻译）这是我第二次入住斯科茨代尔老城凯悦嘉寓酒店，我强烈推荐！价格实惠，物超所值，而且我很喜欢免费停车和早餐，这在寻找酒店时很难得。他们还提供双卧双卫的房型，对我和我的孩子们来说非常棒，尤其是在天气炎热、人多拥挤的情况下。这让我们可以更快地做好准备。工作人员总是很友好，虽然有一些简单的客房清洁工作，但这并不妨碍我再次入住这里。他们绝对应该投资升级一下房间，因为我们遇到了一些插座无法使用的问题，但总的来说，这次住宿体验非常棒，我一定会再来的。 （原文） This is the second time I have stayed at the Hyatt House Scottsdale/ Old Town and I always recommend it! For the price point it gets the job done and I enjoy the complimentary parking and breakfast, which is hard to find when looking for a hotel. They also offer 2-bed, 2-bath options which was amazing for my kids and I, especially with the heat & large group. This allowed us a chance to get ready quicker. The staff is always nice and there are minor housekeeping things, but nothing that would make me not stay here again. They definitely should invest in some upgrading of the rooms, as we had a few issues with outlets not working, but overall the stay was amazing and I will definitely be back.

（由 Google 翻译）这是我很久以来遇到的最好的客户服务！前台礼宾员 Willie 真是太棒了，非常乐于助人，而且处处洋溢着美好的氛围！这家酒店基本上就像一间一居室公寓，他们提供的早餐非常美味，泳池区也很棒。我们在酒店遇到了很棒的客人，这为完美的周末锦上添花！我非常喜欢这次住宿的一切！❤️🫶🏾 （原文） Thee best customer service I've had in a long time! Willie the front desk concierge was such a delight, super helpful and all around a wonderful spirit! The hotel was basically like a one-bedroom apartment, the breakfast they provided was delicious, and the pool area was nice. We've met wonderful guests staying at the hotel which was the cherry on top of a perfect weekend! I loved everything about my stay!❤️🫶🏾

（由 Google 翻译）我的入住体验总体不错，但真正让我的体验锦上添花的是经理罗纳德·拜兰德。他竭尽全力确保我们住得舒适，照顾周到。凯悦酒店能有他这样一位尽职尽责的经理真是幸运。房间干净整洁，私密性好，与其他客人之间距离也足够远。早餐不错，大堂里的自制饼干更是锦上添花。 （原文） I had a good experience but what really made my experience excellent was the manager Ronald Byland. He went above and beyond to make certain we were comfortable and well taken care of. Hyatt is lucky to have somebody like him completely taking care of things like he does. The rooms were clean and the rooms were private and well-spaced from other guests. The breakfast was good and the homemade cookies in the lobby are a nice touch.

（由 Google 翻译）泳池很漂亮，自助早餐很棒，客房服务也很棒，而且还可以带狗狗！房间还配备了设施齐全的厨房（洗碗机、冰箱/冰柜、炉灶、烤箱和微波炉）。他们还提供烧烤架。健身中心虽然不大，但足够用了。每天下午3点提供免费饼干。地理位置优越，步行即可轻松抵达斯科茨代尔各种一流的餐厅和商店。 （原文） Pool is beautiful, breakfast buffet was awesome, housekeeping is phenomenal and you can have dogs! They also have rooms with full kitchens (dishwasher, fridge/freezer, stove top range, oven and microwave). They have a BBQ grill that is available for use. The fitness center was small, but adequate. Free cookies every day at 3 PM. The location is great with easy walkable access to all sorts of great restaurants and shops in Scottsdale.

（由 Google 翻译）凯悦酒店地理位置优越，步行即可到达老城区的商店。如果您想步行去喝点东西或吃顿晚餐，Social 就在街上。酒店员工服务周到。酒店里有一个小酒吧，调酒师 Nancy 很热情，她调制的饮品也很棒！早餐令人印象深刻。工作人员的供应也很充足。但请注意，酒店没有电梯，所以如果您不在一楼，请做好准备。这里非常安全。 （原文） The Hyatt house is in a great location. Walkable to the Old Town shops. The Social is just up the street if you're looking to walk for drinks or dinner. The staff are wonderful. There's a small bar at the hotel and the bartender, Nancy was pleasant to talk to and made a great drink! Breakfast was impressive. The staff kept it well stocked. But beware there are not any elevators so be prepared if you're not on the first floor. Very safe area.

（由 Google 翻译）如果您想睡个好觉，就不要住在这里。酒店允许私人巴士停放在您房间门前，而且巴士的发动机整晚都在运转。巴士上的人把停车场当成了聚会场所。他们把停车场挡住了，让巴士停在那里，所以很难离开。 （原文） If you are looking for a good night sleep, don’t stay here. The hotel allows private buses to part in front of your room with their motors running all night. The people on the bus use the parking lot for a party area. They block off the parking lot for the busses so it is difficult to leave.

（由 Google 翻译）地理位置优越，步行即可到达多家餐厅、商店和文化场所。服务热情周到。不过，由于酒店有三层楼且没有电梯，所以做好走很多路的准备吧。 （原文） Nice location, within walking distance of several good dining, shopping and cultural options. Friendly service. Be prepared to get your steps in, because it's 3 stories with no elevators.

晚上10点，游泳池还有人吵闹，房间隔音不好，根本没办法睡

（由 Google 翻译）最近一次打高尔夫旅行，我入住了一套两居​​室套房。卧室很宽敞，客厅也很宽敞。每次去泳池都很清爽。工作人员的服务也非常棒。我们需要的一切都很快得到处理。我特别想感谢Nicholas，他特意利用自己的空闲时间，把包裹送到联邦快递寄给我。 酒店距离老城区只有几分钟的车程，距离大多数主要高尔夫球场也只有不到30分钟的车程。而且，酒店旁边就是一个购物中心，里面有一些很棒的餐厅。 我一定会再来的。 （原文） Stayed at a 2-bedroom suite for a recent golf trip. The bedrooms were spacious and so was the living room. The pool was uncrowded each time we went. But the staff was extraordinarily fantastic. Anything we needed was handled quickly. I especially want to point out Nicholas who went out of his way, on his own time, to drop off a package at FedEx to get sent to me. The location was within a few minutes' drive to Old Town and less than 30 minutes to most major golf courses. And, right next to it was a shopping center with some great restaurants. I will definitely be back.

（由 Google 翻译）这里非常适合举办公司团建活动，这也是我选择入住的原因。员工服务一流！食物令人印象深刻！房间非常干净，床也很舒服。此外，附近还有很多餐厅和活动场所。我肯定会再次入住。 （原文） Very nice place to hold a work retreat, which was the reason for my stay. The staff was excellent! The food was impressive! The rooms were very clean with comfortable beds. Also, plenty of off-site restaurants and activities close by. I would definitely stay there again.

（由 Google 翻译）我们在索尼斯塔盖尼牧场酒店 (Sonesta Gainey Ranch) 度过了五个轻松宁静的夜晚。客房/套房非常宽敞，设施齐全，配备了冰箱、炉灶、微波炉、Keurig 咖啡机、餐具等等。度假村规模略小，但配套设施齐全，例如泳池、大堂、酒吧、庭院、用餐区等，足以满足众多客人和客房的需求。泳池区非常漂亮，维护良好，摆放着充足的躺椅。免费的早餐种类丰富，非常棒。晚上的免费欢乐时光非常有趣，我们非常喜欢，调酒师也非常友好。所有工作人员都竭尽全力提供帮助。我们甚至还碰到了几次总经理，她似乎亲自巡查庭院清洁情况，与客人沟通，确保我们住得舒适。我们还注意到，工作人员正在（没有干扰）升级地毯并进行其他改进。我们会毫不犹豫地再次入住，并强烈推荐这家酒店。 （原文） We stayed at Sonesta Gainey Ranch for 5 relaxing and peaceful nights. Rooms/suites are very large and well appointed with full frig, stove, microwave, Keurig, dishes, etc. The resort is somewhat smaller but the amenity areas… pool, lobby, bar, grounds, dining area are ample to serve the number of guests and rooms. The pool area is very nice and well maintained with ample loungers to pick from. The complimentary morning breakfast was outstanding with a wide array of choices. The evening complimentary happy hour was fun and appreciated and the bartenders are super friendly. Staff everywhere went out of their way to assist in any way. We even ran into the general manager a few times as she seemed to personally make rounds checking on grounds cleanliness to check in with guests to ensure we were happy. We also noticed that crews were working ( without interference) upgrading carpeting and making other improvements. We would not hesitate to return and highly recommend this property.

（由 Google 翻译）前台的Michelle超级好，她让我的住宿体验非常棒，迫不及待想再来。每个人都热情好客。泳池很棒，景色完美，外面的调酒师也很棒！我太喜欢这里了，我还会再来的！ （原文） Michelle at the front desk was sooooo super nice she made my stay great, can’t wait to come back. Everyone was so welcoming nice. The pool is nice perfect view and the bartender outside was the best! I absolutely love it here I will be back!!

（由 Google 翻译）地理位置优越，房间很棒，免费停车，早餐选择丰富（包含在房费内），欢乐时光更是锦上添花。唯一不足之处是厨房水槽和吧台上有蚂蚁。泳池区域不大，我估计夏天会很拥挤，但我去的时候空无一人，我很满意！附近就有购物中心，里面有Sprouts超市、餐厅等等！ （原文） Great location, great rooms, free parking, pretty good breakfast options (included), and happy hour is an awesome addition. My only complaint was the ants I had by the kitchen sink and on the breakfast bar. Pool area is small and I could imagine it getting full in the summer but it was completely empty when I went, which I was happy with! Close to shopping center with Sprouts, restaurants and more!

（由 Google 翻译）价格实惠，酒店很不错。员工友好周到。 唯一担心的是安全……连续两个晚上都是这样。我们在晚上8点到10点之间入住，前台没有人，我们一路穿过厨房/泳池区回到酒店房间，甚至不需要房卡。 （原文） Very nice hotel for the price. Staff was friendly and attentive. Only concern was safety… two nights in a row We came in sometime between 8 and 10 PM and there was no one at the front desk and we walked all the way back through the kitchen/ pool area to our hotel room without needing a key card.

（由 Google 翻译）很棒的老酒店。它有一些小缺点，比如单人淋浴间加长浴缸，卧室梳妆台顶部空间不足。我们的房间很安静，偶尔会听到街上的噪音。泳池区很不错。前台工作人员乐于助人，态度友好。酒吧/餐厅的饮品和食物都很棒。仙人掌果玛格丽特鸡尾酒太棒了！ （原文） Great older hotel. It had some quirks, single shower with extra long tub, no space on dresser top in bedroom. Our room was pretty quiet with occasional street noise. The pool area was nice. The front desk staff were helpful and friendly. The bar/restaurant had good drinks and food. Prickly pear margaritas were amazing!

（由 Google 翻译）周末短途度假。前台工作人员很棒！乐于助人，态度友好。我们订的是两室套房，价格非常合理，200美元。不过，浴室和衣帽间的布局有点不方便。除此之外，主起居区足够宽敞，可以容纳4位成人社交。步行即可到达老城区的商店和餐厅。泳池区很大，很漂亮。对于一家三星级酒店来说，五星好评。 （原文） Quick weekend getaway. Front desk staff were awesome! Helpful and friendly. We had a 2 room suite, very reasonably priced at $200. Layout is kind of awkward for access to bathroom and closet though. Otherwise spacious enough for 4 adults to socialize in the main living area. Within walking distance to old town shops and restaurants. Nice large pool area. 5 stars for a 3 star hotel.

（由 Google 翻译）这家酒店虽然有点老旧，但说实话，保养得很好，很干净，而且我很喜欢它的砖墙。员工也很友善。地理位置绝佳。下次我来这个城市，肯定还会住这里。 （原文） The hotel is on the older side by honestly its in great shape, clean and I love the brick. Staff is nice enough. Location is perfect. Next time I’m in town I’ll absolutely stay there.

（由 Google 翻译）酒店非常干净舒适。如果您入住套房，房间大小非常合适。非常安静。不靠近任何主干道。酒吧区很棒，提供各种啤酒和美食。 （原文） Very clean, comfortable hotel. Excellent size rooms if you have a suite. Very quiet. Not near any main roads. Good bar area with a good choice of beers and food

（由 Google 翻译）房间很不错。可以翻新一下，让装修不那么过时，但干净舒适。淋浴有点小。员工很友好，楼下有不错的餐厅。总体来说，住宿体验不错 （原文） Very decent rooms. Could use some renovations for less outdated finishes but clean and comfortable. Shower is just a little small. Friendly staff and decent restaurant downstairs. Good stay overall

（由 Google 翻译）每次入住都很棒。酒店位置、环境和服务都很棒，我每次在酒店和泳池的时光都很愉快。酒店里的每位工作人员都很友好，乐于助人，前台的Joey也很棒。谢谢大家 （原文） Always a great stay here. The location, condition of the hotel and the service is EXCELLENT and always enjoy my time at the hotel as well as the pool. Everyone that works at the hotel is friendly and helpful and Joey at the front desk was wonderful to work with. Thanks everyone

（由 Google 翻译）我们入住时间有点早，但工作人员很友好，让我们马上就拿到了房间。房间宽敞舒适。地理位置优越，我们非常喜欢。 （原文） We are early for a check in time but the staff friendly let us get the room right away. The room is nice big and cozy. Location is great we love it a lot.

（由 Google 翻译）酒店位置便利，靠近老城区。房间干净宽敞，配备微波炉、冰箱以及其他标准设施。床很舒服——我个人比较喜欢偏硬的床垫。我们入住期间酒店正在施工，影响不大。早餐没吃，去了附近的Jojo's餐厅（非常棒！）。晚餐在酒店餐厅吃的，性价比很高，如果您想吃点东西又不想出门，这里是个不错的选择。酒店允许我们在入住前寄存行李，这样我们就可以去老城区逛逛了。尽管酒店正在施工，但服务态度非常好，所以整体入住体验我还是给满分10分。 （原文） Convenient to Old Town. Clean & spacious room. Microwave & fridge plus other standard features. Bed was comfy to me- I prefer a firm mattress. There was construction while we were there- not ideal. Didn't eat the breakfast - went to Jojo's nearby (amazing!). Did eat dinner at the restaurant- good value- perfect if you need a bite and don't want to go out. They were able to hold our bags prior to check-in time so we could explore Old Town. Despite construction, the customer service was so impressive that the overall stay is still at 10/10 for me.

（由 Google 翻译）总体来说，住宿体验不错，但真希望事先知道施工情况 我们的住宿体验总体来说很棒——房间干净舒适，维护得也很好，这点我们非常感激。然而，令人失望的是，我们入住期间酒店正在进行大规模施工。大堂完全禁止进入，公共区域的地板和墙壁都被拆开了。我们不得不与施工工人共用电梯，入住和早餐都在临时搭建的临时空间里进行，感觉不太方便。 如果我们事先知道装修的规模，我们可能会选择其他酒店。此外，停车位非常有限，这又增添了一层不便。 如果您打算入住酒店，请务必查看施工进度——一旦完工，这里很可能是一个很棒的住宿选择。 （原文） Overall a Good Stay, But Wish We Knew About the Construction Our stay was generally great — the rooms were clean, comfortable, and beautifully maintained, which we really appreciated. However, we were disappointed to find that the hotel was undergoing major construction during our visit. The main lobby was completely off-limits, with floors and walls torn open throughout common areas. We had to share elevators with construction workers, and check-in and breakfast were held in temporary, makeshift spaces that didn't feel particularly welcoming or convenient. Had we known in advance about the extent of the renovations, we likely would have chosen a different hotel. Additionally, parking was very limited, which added another layer of inconvenience. If you're planning to stay here, be sure to check on the status of the construction — once it's complete, this will likely be a fantastic place to stay.

（由 Google 翻译）我们入住的是斯科茨代尔老城区的凯悦酒店，但体验非常糟糕。酒店本身还可以，但最大的问题是正在施工。我们周六下午到达时，只想放松一下，睡个午觉，但噪音实在太大了。到处都是灰尘，尤其是在电梯附近，而我们在Expedia上预订时，这些信息完全没有提及。如果早知道酒店正在装修，我们绝对不会入住。 我们向酒店工作人员反映了情况，但说实话，他们似乎毫不在意。更糟糕的是，我们的房门锁不上，工作人员同样置之不理。感觉没有人愿意承担责任或提供帮助。 总而言之，这是一次令人失望的入住体验！ （原文） We stayed at the Hyatt in Old Town Scottsdale, and unfortunately the experience was really disappointing. The hotel itself was okay, but the biggest issue was the construction going on. When we arrived on a Saturday afternoon, we just wanted to relax and take a nap, but the noise was extremely loud. There was dust everywhere, especially around the elevator area, and none of this was mentioned anywhere on Expedia when we booked. If we had known the hotel was under renovation, we absolutely wouldn’t have stayed there. We let the staff know, and honestly they didn’t seem to care at all. On top of that, our room door wouldn’t lock properly, and again, the staff didn’t take it seriously. It just felt like no one wanted to take responsibility or help. Overall, a disappointing stay!

（由 Google 翻译）尽管非常忙碌，客人络绎不绝，凯特琳依然保持着冷静沉着的态度，并提供了超越客户期望的服务。多亏了她，我入住的两天非常愉快。非常感谢凯特琳！ （原文） Despite being extremely busy and slammed with guests. Kaitlin remained calm, poised, and still gave beyond customer service. My 2 days of stay have been great due to her. Thank you so much Kaitlin!

（由 Google 翻译）第一次来这里，不会再来了。我把一些衣服落在房间里了，第二天打电话过去。晚上接电话的男员工让我早上客房服务人员回来后再打电话。早上打电话过去，黛安娜却不理睬我。我不得不再次打电话回去，客房服务人员说他们没有在我房间的衣柜里找到，他们检查了房间衣柜，只找到了当前客人的衣服。当我问我的衣服怎么会不见了时，他们没有给出解释。我被告知会收到一封电子邮件来认领丢失的物品，但几个小时过去了，我仍然没有收到。所以现在我不得不第三次打电话了。真让人沮丧！ （原文） 1st time here & won't be back. I had forgotten some clothing in our room & called the next day. The male employee on the phone in the evening directed me to call in the morning when the housekeeping staff were back. Called in the morning & Diana was dismissive. I had to call back again & housekeeping said they didn't find it in the closet in my room & they checked the room closet & found only the current guest's clothes. When I asked how would my clothes just disappear they didn't have an explanation. I was told I was getting an email to claim my lost items & hours later I still haven't gotten it. So now am going to have to call a 3rd time. Really frustrating!

（由 Google 翻译）我预订酒店的时候，他们根本没提正在施工。真是乱七八糟。我再也不住这里了。早餐区简直糟透了，食物也难吃到不行。浴室的风扇坏了，门锁不了。公共区域乱糟糟的，电梯也是。他们很早就开始施工了，我一晚上都没睡好。周日下午还断水。谁会这么做？！门不结实，走廊里发生的一切动静都能听得一清二楚。我太失望了。千万别住这里！ （原文） When I booked the hotel they never mentioned it was under construction. What a mess. I would never stay here again. The breakfast area is pathetic and the food was pretty pitiful. The fan in the bathroom didn't work and the door did not lock. The public areas were a mess and as well as the elevator. They started work early so I couldn't get a full night of sleep. They shut off the water on a Sunday afternoon. Who does that?! The door is not solid and you can hear everything that was going on in the hallway. I'm so disappointed. DO NOT STAY HERE!

（由 Google 翻译）去那里拜访了一位朋友。房间布置有点奇怪。不过虽然他们正在装修，但很干净。停车很方便，因为那里可能只接待了25%的客人……如果住满了客人，我觉得停车会很困难。 （原文） Visited a friend there. Kinda strange room set up. But clean even though they are renovating the building. Parking was easy because place might been 25 percent.. if full of guests I think parking would be difficult

（由 Google 翻译）和几个闺蜜住在这里，感觉很棒！工作人员都很友好，乐于助人。房间非常干净。大堂里有一家24小时营业的酒吧和咖啡厅，这点很棒。唯一的问题是，如果用手机上的应用程序输入房卡，房卡似乎无法同时使用。除此之外，这里很棒，我绝对会再次入住！ （原文） Stayed here with some girlfriends and it was pretty nice! Staff were all friendly and helpful. The room was very clean. The main lobby has a bar and coffee shop open 24/7 which was really nice. Only issue we had is the key cards don't seem to work at the same time if you have the room key on the app on the phone? Otherwise, great place and I would 100% stay here again!

（由 Google 翻译）我参加了一次董事会务虚会，感觉棒极了！ 很棒的董事会会议室，漂亮的开放式迎宾区，有很多窗户可以欣赏郁郁葱葱的庭院。我们的餐食也非常美味！！ 还有一个不错的小酒吧/咖啡吧，菜单很清淡，氛围舒适轻松。 我强烈推荐！ （原文） I went for a Board retreat and it was perfect! Great board rooms, beautiful, open pre- function areas with lots of windows to view the lush courtyard. and our meals were delicious!! Also had a nice little bar/ coffee bar with a light menu, with a comfy and relaxed ambiance. I highly recommend it!

（由 Google 翻译）房间和我预订的完全一致。工作人员很友好，我很快就办理了入住。 早餐和房费一起买的时候有点混乱，不过我们后来解决了。 房间的墙和门有点薄，所以你能听到有人在你房间旁边说话或走动的声音。淋浴水很烫，要小心。泳池白天也很热闹。 附近正在施工，导致出行时间略长。 总体来说很干净，符合要求，下次还会住这里。 （原文） The room was exactly what I ordered. The staff was friendly and I was able to check in quickly. Breakfast was a little confusing when purchased with the room but we figured it out. Room walls and doors are a bit thin so you can hear people talking or walking by your room. The shower got very hot, be careful. The pool was pretty busy during the day as well. Construction was well on its way around the area which made traveling a little more time consuming. Overall clean, as requested, and would stay again

（由 Google 翻译）我们非常喜欢这次住宿！酒店内外一尘不染，维护得非常漂亮。我们遇到的每一位员工都真诚地感到快乐和友好——如此始终保持正能量的氛围实属难得。酒店氛围清晰地体现出客人和员工都感到被重视和被欣赏。酒店总经理也非常友好热情，这让我们的体验更加完美。我们迫不及待地想再来！ （原文） We absolutely loved our stay! The hotel was spotless and beautifully maintained inside and out. Every staff member we encountered was genuinely happy and friendly—it’s rare to find such consistently positive energy. The atmosphere clearly reflects a place where both guests and employees feel valued and appreciated. The GM was also very friendly and welcoming, which made our experience even better. We can’t wait to come back!

（由 Google 翻译）参加会议入住，体验很棒。入住手续办理顺利，工作人员友好，泳池也很棒。会议餐食比预期的要好得多，而且非常贴心地照顾了客人的饮食需求。 非常感谢小酒馆的Joey——服务一流，推荐很棒，还有一杯令人惊艳的老式鸡尾酒。她真的非常出色。强烈推荐这家酒店。 （原文） Stayed for a conference and had a great experience. Check-in was smooth, staff friendly, and the pool was perfect. Conference meals were much better than expected and very accommodating to dietary needs. Big thanks to Joey at the bistro — excellent service, great recommendations, and an amazing old-fashioned. She really stood out. Highly recommend this hotel.

（由 Google 翻译）入住时工作人员很友好。下午4点我们的房间还没准备好，所以我们换了其他房型。走廊的地毯很脏，需要吸尘。酒店只有一部电梯，而且速度很慢。客房服务会在两天后进行，但您可以免费要求更换毛巾或床单。停车费为每天8美元。早餐很棒，但价格略贵。所有工作人员都非常友好热情。 （原文） Friendly staff at check in. Our room wasn't ready at 4:00 pm so we took a different room category. The carpets were dirty in the hallway and needed vacuuming. There is only 1 elevator and it is very slow. Housekeeping is done after 2 days but you can ask if you want new towels or sheets for no fee. Parking has a fee of $8.00 per day. The breakfast was excellent but a little pricey. All the staff was very friendly and accommodating.

（由 Google 翻译）写这篇评论主要是为了提醒大家注意101房间。由于旅途劳顿，我到得很晚，筋疲力尽，只想好好睡一觉。不幸的是，我的房间紧挨着一个出口，晚上经常有人进出，而且从早上5点半就开始了。即使开了空调，也用了白噪音app，这两晚的睡眠质量依然糟糕透顶。 不过总的来说，这家酒店还不错，员工服务也超级棒，我只是希望自己能早点知道晚到会遇到什么问题（而且我还是万豪会员），所以如果可以的话，尽量避开这个房间！ （原文） This review is mostly to warn others about room 101. I arrived late due to travel issues, exhausted and ready to sleep. Unfortunately, I was in the room right next to an exit door that folks were going in and out of late and it started at 530am. Even with the AC and my white noise app, it was by far the worst 2 nights of sleep. Overall though this hotel is nice, the staff is super great, I just wish I knew what a late arrival would get me (and I’ve got Marriott status) and avoid this room if you can!

（由 Google 翻译）非常喜欢住在这家酒店，即使只是短途旅行。酒店非常漂亮、干净，地理位置也很棒。窗外的日出美极了！！非常感谢Tim Brophy，让我的亚利桑那州第一次体验如此精彩。他非常乐于助人，带我们去了我们期待已久、令人难忘的地方。一定会再来的！🙂🏜️🧡 （原文） Absolutely loved staying in this hotel, even if just a short trip. It was very nice, clean, and the location was great. Sunrise from our window was amazing!! A big thank you to Tim Brophy for making my first time in Arizona absolutely awesome. He was so helpful in guiding us to locations that were exactly what we hoped for and completely unforgettable. Will definitely be back! 🙂🏜️🧡

（由 Google 翻译）每次入住这家希尔顿酒店，我都有很棒的体验。员工总是热情友好、专业敬业，并提供优质的客户服务。房间干净整洁，维护良好。 在2025年9月19日的这次旅行中，我丈夫的衬衫和裤子皱了，很遗憾，我们错过了当天的干洗服务。当我提到这件事时，经理Tim亲自向我道了歉，并说我可以把衣服拿到前台，有人会帮我熨烫。令我惊讶的是，当我去取衣服时，发现Tim亲自帮我熨烫了衣服。这种服务无微不至，真正体现了这家酒店员工的敬业精神。 （原文） Every time I stay at this Hilton property, I have a great experience. The staff is always friendly, professional, and provides excellent customer service. The rooms are clean and well kept. On this trip 9-19-2025, My husband had a shirt and pants that was wrinkled, and unfortunately, we missed the dry cleaning service for the day. When I mentioned it, the manager Tim personally apologized and said I could bring it to the front desk and someone would iron it for me. To my surprise, when I picked it up, I found out Tim himself had taken the time to iron my clothes. That kind of service goes above and beyond, and it truly shows the dedication of the staff at this property.

（由 Google 翻译）像希尔顿这样的酒店很少需要更换房间烟雾报警器的电池；然而，今天我的酒店就遇到了这样的问题。前台的Dan在问题出现两次后，竭尽全力帮我解决了问题。他甚至还帮我搬了个梯子！真是太棒了。 这位员工非常棒，他总是尽心尽力地帮助我，这绝对会让我再次入住希尔顿！ （原文） It is not often a nicer establishment has to change batteries for a smoke alarm in a room; however, mine did today and Dan at the front desk went above and beyond to fix the issue twice after complications. Even grabbing a ladder! So cool. Wonderful employee and the dedication to help me any way he could will definitely lead me to stay at a Hilton again!

（由 Google 翻译）我们订的是双人间。房间不大。有趣的是，我们没有智能电视，而且频道有限。没有便捷的流媒体电影播放方式。服务很棒。前台很熟悉周边环境，而且很乐于助人。房间离餐厅和购物中心很近，但又不至于被它们包围。 （原文） We had a double. Room was not huge. It was interesting that we did not have a smart tv and limited channels. No easy way to stream movies. Service was wonderful. The front desk knew the area and were helpful. It was located close enough to restaurants and shopping without being surrounded by them.

（由 Google 翻译）愉快的两晚住宿。小餐厅的食物很棒。我们的服务员Deb竭尽全力，让我们度过了一个完美的夜晚。由于高速公路施工造成的沙子太多，我降低了这家酒店的评分。 （原文） Enjoyable 2 night stay. Food was fantastic in the little restaurant. Deb our server went out of her way to make it a perfect evening for us. I downgraded the location because of all the sand from the freeway construction.

（由 Google 翻译）酒店位置不错，前台人员也很好，但我们的房间打扫得等了好一会儿。墙也很薄，所以我们听到隔壁房间的人和女朋友打电话。 （原文） The hotel and location is nice and the front desk people are nice but it was a while before we got our room cleaned. The walls are also very thin so we heard the person next room talking on the phone with his girlfriend.

（由 Google 翻译）非常棒的酒店，绝对专注于商务旅客。员工热情好客，酒店干净整洁，管理有序。我更喜欢汉普顿酒店（同一家公司），但他们的早餐包含，而且咖啡吧更好。 另一方面，花园酒店有真正的酒吧🍹 （原文） Very nice hotel, definitely focused on the corporate traveler. Warm and welcoming staff very clean and well run property I do prefer Hampton Inns (same company) but breakfast is included and they have a better coffee bar. On the other hand, the Garden Inn properties have a real bar 🍹

（由 Google 翻译）这是一份综合体验的综合评论。房间非常陈旧。如果你习惯住万怡酒店，那么你肯定知道早上需要付费购买咖啡和早餐，而这家酒店也提供万怡酒店标准菜单上的付费晚餐。早餐和晚餐都不错。停车需要付费。附近有很多餐饮选择。黑熊餐厅就在酒店对面。 我因商务原因入住，真希望酒店环境友好。他们也不解决噪音问题。房间陈旧。我觉得前两次我比较幸运，因为房间条件比昨晚住的房间好。谢天谢地，我只住了一晚。101房间的浴室确实需要升级和深度清洁。房间里没有地毯，但浴室的地板翘曲了，天花板上多处有霉点。今天早上，我在浴室里发现了一只相当大的蟑螂。沙发和办公椅也很破旧，床周围也很脏。这间房间也很糟糕，因为它就在出口旁边。如果你晚上需要随时离开，那么这里是完美的选择，但如果你睡眠较浅，又想睡觉，那就完全不是一个好房间。我甚至打开了白噪音机，但晚上和清晨噪音很大。 （原文） This is a blended review from overall experiences. The rooms are very outdated. If you're used to staying at the Courtyard brand hotels then you know you will pay for coffee and breakfast in the morning, and this hotel has paid dinner options from the usual Courtyard menu. The breakfast and dinner were good. They do charge a fee for parking. There are a variety of food options in the area. Black Bear Diner is right across from the hotel. I stay for business and I just wish it had a business friendly environment. They won't address noise issues either. Rooms are outdated. I think I was luckier the last two times since the room was in better condition than the room I received last night. Thank goodness it was only one night. Room 101 needs to get a bathroom upgrade and deep clean for sure. There was no carpet in the room but the flooring in the bathroom was warped, and there were mold spots on the ceiling in multiple spots. This morning I found a nice size cockroach in the bathroom. The couch and desk chair were also worn and the area around the bed was very dirty. This was also a bad room since it's right next to the exit door. If you need to leave at all hours of the night, then perfect spot, but if you are a lighter sleeper and want to sleep, not a good room at all. I even had my white noise machine on but there was a lot of activity at night and in the early morning.

（由 Google 翻译）地理位置优越，工作人员总是乐于助人，热情周到。大堂酒吧很有趣，尽管食物选择不多。 问题是，酒店竟然收取每晚11美元的停车费。万豪网站上没有任何提醒，在确认或抵达通知中与酒店的任何沟通中也未提及此事。我甚至直到入住后才被告知，第二天才在挡风玻璃上发现一张罚单。 对于一个郊区酒店来说，收取停车费简直荒唐。在预订过程中的任何环节都没有告知客人停车需要付费，这种行为是应该受到谴责的。 （原文） Great location for us, and the staff was always helpful and accommodating. The lobby bar is fun, even though the food selection isn't so broad. Thing is, the property charges a surprise fee of $11 per night for parking. No warning on the Marriott site, no mention of it in any communication with the hotel during confirmation or arrival notices. I wasn't even told until after I checked-in and found a ticket on my windshield the next day. For a suburban location, charging for parking is absurd. Charging for parking without telling guests there's a fee during any part of the booking process is reprehensible.

（由 Google 翻译）干净、友好、交通便利。很棒的泳池和小时浴缸。酒吧种类丰富，但菜单有限。酒店内有星巴克。不提供免费早餐和咖啡。靠近梅奥诊所。有充足的免费停车位。员工非常友好。是商务、休闲或团体出行的理想之选。 （原文） Clean, friendly and convenient. Great pool and hour tub. Full bar with limited menu. Starbucks inside. No free breakfast or coffee. Near Mayo Clinic. Ample free parking. Very friendly staff. Great place for business, leisure or group.

（由 Google 翻译）这是对酒店内The Bistro餐厅的点评。特别感谢Cynthia R，她热情的欢迎和美味的咖啡，让我们开启美好的一天。她亲切友好，积极乐观，这对我这个正在倒时差的女孩来说意义重大。 （原文） This is a review for The Bistro inside the hotel. Shout out to Cynthia R who helped us start our day out right with a warm welcome to go with the delicious coffee. She is personable and positive and that meant a lot to this jet lagged gal.

（由 Google 翻译）服务周到周到，前台热情好客，我一进门就热情地迎接我。办理入住效率很高。确认了我对房间的偏好，并在我未询问的情况下告诉我电梯位置。清洁人员的工作非常出色。房间每天都会更换用品，所有物品都打扫得干干净净，床铺也整理得整整齐齐。出发前一晚我预订了优步，但醒来时有点晚了。虽然出了门，但到达机场后才发现钱包落在房间里了。我打电话给前台，可以直接联系到前台，而不是他们的预订部门，接电话的是Joe。我请他帮我查看房间，之后我会再打来。他找到了钱包，我叫了一辆优步去取。我经常追踪，知道很多酒店对这类要求很恼火，只是假装帮忙。我从优步司机那里取回了钱包，然后就坐飞机回家了。非常感谢你们的优质服务。这是我第二次入住这里了。我每年都会在斯科茨代尔出差3-4次。我会继续住在这里！ （原文） Excellent, attentive service. The front desk is hospitable, greeted me as I walk thru the front door doors. Efficient in getting me checked in. Confirmed my preferences for my choice of room and gave directions to the elevator without me needing to ask. The cleaning crew do an excellent job. The room is refreshed daily with supplies and everything neatly cleaned and bed made. I reserved an Uber the night before my departure but woke a bit late. Made it out the door but realized when I arrived to the airport that I had left my wallet in the room. I called the front desk which I was able to reach directly-not their reservations department-and Joe answered. I asked him to check my room and I would call back. He found the wallet and I ordered an Uber to pick it up. I trace often enough to know that too many hotels are annoyed by these types of requests and only feign the effort. I received my wallet from the Uber driver and made my flight home. Thank you for the excellent service. This was my 2nd stay here. I have business in Scottsdale 3-4X a year. I’ll be staying here!

（由 Google 翻译）房间很脏，但至少干净。光线昏暗，设施陈旧过时。还有一股怪味。可能不会再来了。工作人员态度不错。 （原文） Rooms were pretty dingy but at least clean. Very dark and old and dated. Weird smell. Probably would not stay here again. Staff was nice.

（由 Google 翻译）这个地方地理位置优越，价格实惠，舒适度高，客户服务周到，设施齐全，我父母在我手术期间可以在这里住。感谢所有在那里工作的人，即使在人们因健康问题而处于脆弱时期，你们也确保客户能够享受愉快的住宿体验。谢谢！ （原文） This place had a super convenient location, price, comfort, customer service and amenities for my parents to stay during my surgery. Thank you to everyone who works there and makes sure your clients enjoy their stay even during people's vulnerable times due to health issues. Thank you!!

（由 Google 翻译）周末过得很愉快。酒店位置优越，位于喷泉山/喷泉山旁边，景色优美。庭院很棒，视野开阔。James 在入住前和入住时都非常乐于助人。代客泊车团队很棒。酒吧的 Nancy 和 Ki-Ki 服务也很棒。Nancy 的曼哈顿鸡尾酒也很棒。 泳池和热水浴缸让我们的入住体验非常放松。Jackson 整个周末都在泳池边悉心照料我们。谢谢 Jackson！如果您喜欢在这里锻炼身体，健身房也是一流的。 套房……漂亮、舒适，而且可以看到令人惊叹的东面景色。晚上，房间里的望远镜真的很棒，这又为我们增添了一份美好的体验。 我们一定会再来的。感谢优秀的团队！ （原文） Had a great weekend. Location in/next to Fountain Hills is beautiful. Grounds are awesome with great views everywhere. James was super helpful before and at check-in. Valet team is great. Nancy and Ki-Ki at the bar were great. Nancy's Manhattan:) delicious. The pools and hot tub really made it a relaxing stay. Jackson took great care of us by the pool all weekend. Thx Jackson! And if working out while here is your thing, the gym is top notch. The suite.. beautiful, relaxing, and again awesome east views. At night, the in room telescope really was nice and added to a great list of things to do. We will definitely be back. Thanks to the great team!

（由 Google 翻译）酒店干净整洁，环境优美。离机场比我预想的稍微远一点，但还是会再来的。食物不错，有些员工也非常乐于助人。酒店的酒吧有点乱，需要整理一下。除此之外，还是个不错的选择。 （原文） The hotel was clean and nice. A little further from the airport than I anticipated but still would go back. Good food and some of the employees were super helpful. The hotel bar was in chaos and could use some organization. Other than that, a solid choice.

（由 Google 翻译）入住悬崖边的房间，本以为会比之前好一些，结果却很失望。房间感觉很老旧。步入式淋浴间非常狭窄，而且卫浴设施看起来都快不行了。 有一天晚上回来，房间里弥漫着下水道的臭味，我们不得不费尽口舌才说服工作人员给我们换了房间。这本该是他们首先主动提出的。 我们要求换一个更硬的枕头，结果去了前台三次，还在酒店App上提交了申请，才终于拿到。 我们是为了庆祝结婚纪念日入住的，酒店给了我们一份小小的欢迎礼物（通常是气泡饮料和一些甜点），但我问了两遍才送来。 热水浴缸很脏——底部全是沙子，还有一个巨大的毛球提醒我们该离开了。 酒店内的餐厅还不错。汉堡很好吃，我们还点了一份烤球芽甘蓝。 总的来说，感觉这家酒店的设施和服务都达不到四星级的标准。 酒店位置离市中心较远，这正是我们所希望的——安静，还能观赏星空，可惜整个周末都是阴天。天气不好不能怪酒店，但我们本来很想参加他们的观星活动。 （原文） Stayed in the cliffside rooms thinking it would be a little upgrade but disappointed with the room. Feels dated. The walk in shower is real tight squeeze and fixtures were on their last leg. Came back one night to a sewage smell in the room where we had to persuade the staff to move us to another room. That should have been the first offer. Asked for a firmer pillow and it took 3 asks to the front desk and a request in the app to finally get one. Stayed for our anniversary and was offered a little welcome gift (typical sparkling drink and some desserts) only shower up after I asked twice if that was coming. Hot tub was dirty - sand all over the bottom and giant hairball gave us the notice it was time to get out. Onsite restaurant was fine. Good burger and ordered brussells sprouts on the side. Overall just felt like it was not a 4 Star in facilities or service. Located a good distance from downtown which was what we were hoping for - quiet and some star gazing but it was cloudy all weekend. Can’t fault the hotel for the weather but would have wanted to do their star gazing night.

（由 Google 翻译）入住日期：2025年10月29日 这家酒店绝对称不上四星级。从酒店本身，到泳池边打包外卖的服务，再到远低于四星级水准的员工，我们的入住体验非常糟糕。 我们升级后的房间在塔楼外，感觉更像是一间老旧的改造公寓。房间很大，但空荡荡的，只有一张大床和一张小桌子。 客房送餐应用程序不仅无法使用，而且菜单显然已经过时——当我们按照他们提供的二维码菜单点餐时，餐厅员工带着难以置信的嘲讽和困惑的语气提醒我们。他们反复让我们看这些二维码菜单，以及本应放在房间里却根本不存在的纸质菜单。应用程序里的点餐系统和手机房卡也都无法使用。 问题真是数不胜数——前台告诉我们网球是先到先得（结果并非如此，我们去打球的时候才发现），而且我们房间的餐盘竟然在外面放了两天都没人收走。 我们觉得餐厅价格过高，菜品质量也参差不齐。如果沙拉或早餐不是40美元一份，而且味道也低于平均水平，我们或许也不会抱怨，但它们确实如此。 唯一值得称道的是按摩和面部护理都还不错，但其他设施仍然不足。 酒店位置优越，但我建议您降低期望值，或者考虑其他酒店。 （原文） Stayed 10/29/2025 Absolutely nothing about this property is 4-star. From the property itself, to the boxed to go order poolside service, to the wildly not 4-star staff, our stay was quite underwhelming. Our upgraded room outside of the tower felt more like an old converted studio apartment. More or less an empty large room with a queen bed and small desk. The in room dining in the app not only did not work, but the menus were apparently out of date - as the dining staff was kind enough to remind us with disbelieving scoffs and judgmental confusion when we ordered from the menus that they directed us to with the QR codes. They repeatedly referred us to these, and the non existent menus that should have been in our room but were not. The ordering system and mobile key in app did not work either. The list truly goes on - the front desk told us tennis was first come first serve (it was not, which we found out when we tried to play), and our in room dining tray was left uncleared outside for 2 days. We found the restaurant to be an overly priced hit and miss during our stay, maybe if the salads or breakfasts weren’t $40 as well as below average we wouldn’t complain, but they were. The only saving grace was an above average massage and facial, but still lacking in amenities. The property is situated in a great setting, but I would recommend lowering your expectations or looking elsewhere.

（由 Google 翻译）特此留言，赞扬他们为大堂挑选的音乐家。这​​位年轻人名叫凯西·瑞恩，演奏得非常棒。请务必再次邀请他。他值得获得比现在更高的认可。我已经拿到了他的信用卡信息，因为我们以后肯定还会聘请他来演奏其他曲目。晚餐和服务也都非常出色。 （原文） Commenting to commend their choice in musician for their lobby. The young man’s name was Casey Ryan. Absolutely fantastic. Please have him back. Deserves far more recognition than he has. Got his card information because we WILL hire him for something else too. Dinner and service were wonderful as well.

（由 Google 翻译）吉安娜的个性与她的风格完美契合，非常专业，值得称赞。即使外面天气寒冷，她也让我的住宿体验温馨舒适。我想借此机会感谢她对客人尽心尽力的服务。 （原文） Gianna’s personality perfectly matches her style very professional and deserving of recognition. She made my stay feel warm and welcoming, even with the cold weather outside. I wanted to take a moment to acknowledge her dedication to helping guests.

（由 Google 翻译）几个月前就预订了酒店，准备举办婚礼。为了享受预留房费，我特意提到了婚礼名称。婚礼周末我们到了之后才发现，房间竟然不在婚礼宾客的房间里，而是在一楼靠近公用设施出口的后走廊里，那里只有两间房。房间明显是个储藏室，地板上有油渍，他们试图用地毯遮盖。房间里没有椅子，床尾也没有长凳。坏掉的落地灯，电线缠绕在底座上，像是被随意丢弃的。 客房服务？形同虚设。他们没有提供换房选项，只是说这就是我们预订的房间。态度简直就是“能有房间就该知足了”。 太恶心了。真的非常失望和恶心。我会上传照片作为证据。 （原文） Booked months in advance for an onsite wedding. Mentioned the wedding name for the blocked room rate. Arrived for the wedding weekend and were nowhere near the other wedding guests but literally in a back hallway with only two rooms on the first floor by utility exits. Clearly a storage room with oily stains on the floor that they attempting to cover with an area rug. No chair in the room. No bench at the end of the bed. The broken floor light had the wire wrapped around the base like it was just left there. Guest services? Nonexistent. No option for another room given. Told that this was the room we booked. Basically, “Be glad you even have a room” attitude. Disgusted. Truly disappointed and disgusted. Will post photos as evidence.

（由 Google 翻译）我和我的家人在大狼酒店预订了住宿，并决定前一天晚上开车出去，我们住在豪生酒店，这里非常完美。事实上，我比我们的最终目的地更喜欢那里的房间布置。我们的主房间有两张床，次要的小房间里有另一张床。我十几岁的孩子很喜欢拥有这个属于自己的空间。我的大儿子说，他和我的丈夫看到一个粗略的人物进入其中一个房间，但我们没有遇到任何问题。我觉得一开始这家酒店看起来有点危险。它看起来是一家老汽车旅馆，门朝外开着，经过了一些翻新。对于短暂停留一晚来说这是完美的。办公室工作人员很友好，一切都很干净。我很喜欢附近的商店和餐馆，步行即可到达。我觉得很安全，可以在清晨独自步行到当地的一家咖啡馆。总的来说，我很喜欢，如果需要的话我会再次入住。 （原文） My family and I had a stay booked at Great Wolf and decided to drive out the night before, we stayed at Howard Johnson and it was perfect. In fact I like the setup of the room there more so than at our final destination. We had a two beds in the main room and a secondary small room with another bed. My teenager enjoyed having this space to himself. My oldest son said that he and my husband saw a sketchy character going into one of the rooms but we had no issues. I think at first the hotel looked a little dodgy. It appears to be an old motel with doors open to the outside that has been renovated a bit. For a quick one night stay it was perfect. The office staff was friendly and everything was clean. I enjoyed the nearby shops and restuarants that were all walking distance. I felt safe enough to walk to a local coffee shop in the early morning by myself. Overall I enjoyed and would stay again if needed.

（由 Google 翻译）房间真的很超值。很好，我们会装修，宽敞干净。配有咖啡机、冰箱和微波炉。浴缸很大而且水压真的很好。早餐是标准票价。我唯一的批评是微不足道的：床不是最舒服的，而且我和我的配偶都超过 6 英尺高，所以短淋浴头很不方便。除此之外，价格和整体质量都非常好。 （原文） The room is really good value. It's nice and we'll decorated, spacious and clean. It came with a coffee maker, fridge, and microwave. The bathtub was large and the water pressure was really good. The breakfast is standard fare. The only criticisms I have are minimal: the beds aren't the most comfortable and both my spouse and I are over 6' tall so the short shower heads were incovenient. Other than that the price and overall quality was really good.

（由 Google 翻译）我真的很享受在这里的住宿体验 - 非常干净，最近装修过，地理位置优越，步行即可到达餐厅、商店、旅游景点，距离机场约 10 分钟车程。我的房间很宽敞，电视有很多频道，接收效果非常好。床又好又硬，非常舒服，枕头也很棒。工作人员很友好，乐于助人，立即响应任何要求。这是一个非常漂亮的游泳池和甲板侧，它和热水浴缸都很干净，温度也很完美。水果非常新鲜，还有免费的欧陆式早餐。我绝对会再次预订这里！ （原文） I really enjoyed my stay here - extremely clean , recently renovated , great location in walking distance to restaurants , stores, tourist sites and about a 10 minute drive to the airport. My room was spacious and the tv had so many channels, with excellent reception ..The bed was nice and firm , very comfortable with great pillows . The staff were friendly and helpful, responded to any requests immediately . It is a very nice pool and deck-side, it and the hot tub were clean and perfect temperatures . The fruits were very fresh with the complimentary continental breakfast . I would absolutely book here again!

（由 Google 翻译）我每年都会在这里住几次。我喜欢这个地方。热水浴缸和温水游泳池非常有趣。您可以自带饮料和食物，整个下午都可以放松身心。这个地方很干净而且总是超级友好。您可以步行前往该地区的所有景点。听到他们卖光了，我感到非常沮丧。失去这家历史悠久的汽车旅馆将是斯科茨代尔的巨大损失。 （原文） I stay here a couple times per year. I love this place. The hot tub and heated pool are so much fun. You can bring your own drinks and food in and relax all afternoon. The place is clean and always super friendly. You can walk to all the area attractions. I am super bummed to hear they are selling out. Losing this historic motel will be a great loss to Scottsdale.

（由 Google 翻译）入住酒店是新年礼物，我们到了酒店，外面看起来很漂亮。当我们进入房间时，地板很脏，好像从来没有扫过或拖过一样。我们检查了房间，门周围至少有2英寸的缝隙，浴缸里的油漆剥落，浴缸上方的通风口被污垢覆盖，看起来已经很长时间没有清洁了。床头柜周围的地板完全脏了。这是一次愉快的住宿，除了可以通过门缝听到外面的一切和楼上粗鲁的人之外。一晚后我们就离开了。 （原文） Hotel stay was a gift for New Years, we got to the hotel it looked nice on the outside. When we got into the room, the floors were dirty as if they never were swept or mopped. We did a look over of the room, there was at least a 2 inch gap around the door, the paint in the tub was peeling, the vent over the tub was cover in dirt looked like it hadn’t been cleaned in a long time. The floor around the night stand was completely dirty. It was a nice stay besides being able to hear everything outside with the door gap and rude people upstairs. We ended up leave after one night.

（由 Google 翻译）房间整洁干净，床和枕头很舒服。 如果床上能多一条毯子就好了，但我们也没有要求。 房间里的空调不是最好的。 早上感觉很冷，但晚上却从来没有真正凉爽过。 我们将其设置为寒冷的 65 度，但这并没有起到作用。 说到温度，泳池不符合科学和逻辑。 对于一个温度持续在 90 度以上且晚上几乎不会低于 75 度的地方来说，泳池始终冰冷。 就像，不是清爽的冷，而是令人不舒服的冷。 你不能只是在泳池里漂浮来恢复精神……这就像极地跳水一样。 快速进入泳池降温并离开。 没有早餐，他们有果汁和咖啡。 我们感到惊喜的是，有一天，在我们住宿期间，当我们离开时，客房服务人员进来了，倒垃圾、整理床铺并更换毛巾。 最近这在酒店里已经不常见了，所以这是一个很好的惊喜。 该位置是无与伦比的。 这是一家位置优越的简约酒店。 所以 （原文） The room was neat and clean and the bed and pillows were comfy. It would have been nice to have an extra blanket for the bed, but we didn't ask for it either. The A/C in the room wasn't the best. It felt cold in the morning, but at night it was never truly cool. We had it set to a chilly 65 and that didn't do the trick. Speaking of temperature, the pool defies science and logic. For a place that is consistently 90+ degrees and barely dips below 75 at night the pool is freezing cold at all times. Like, not refreshing cold, but uncomfortable cold. You can't just float around in the pool and refresh yourself... it's like a polar plunge. Go in the pool quick to cool off and get out. No breakfast, they did have juice and coffee. We were pleasantly surprised that one day on during our stay housekeeping came in while we were gone and took out the trash, make the bed and replaced towels. That hasn't been the norm lately with hotels, so it was a nice surprise. The location cannot be beat. It's a no-frills hotel in a great location. So

（由 Google 翻译）我最喜欢的酒店之一。价格始终低于该地区其他酒店。位置完美，位于市中心，步行即可到达时尚购物中心、老城区、许多餐厅和夜总会。房间总是很干净，床很舒服。我不喜欢小枕头。强烈推荐 （原文） One of my favorite hotels. The price is always lower than other hotels in the area. The location is perfect, centrally located and walking distance to the Fashion Mall, Old Town, many restaurants and night clubs. The rooms are always clean with comfy beds. I don't like the small pillows. Highly recommend