奥斯丁中43家最佳水疗酒店

（由 Google 翻译）这是一家不错的酒店。房间很棒。我被允许提前5小时入住，这弥补了他们不让我在长角牛橄榄球周末延迟退房的遗憾。客房服务很棒。他们把微波炉和冰箱送到我的房间，方便我调整饮食。网络是免费的。房间视野很好，瓶装水也很好。总的来说，入住体验很愉快。 （原文） This is a good hotel. The rooms are great. I was allowed to check in 5 hours early. Which made up for them not letting me check out late on a longhorn football weekend. Room service was great. They brought a microwave and fridge to my room for me to help me accommodate my diet. Internet was free. Room had a nice view, and bottled water was good. Overall, pleasant stay

（由 Google 翻译）奥斯汀四季酒店美不胜收。从抵达的那一刻起，您就能感受到酒店标志性的热情好客：热情周到的员工随时准备为您提供帮助。客房宽敞现代，坐拥伯德夫人湖的壮丽景色。 餐厅和酒吧更是一大亮点：美味的食物、精心调制的鸡尾酒，以及轻松而又不失精致的氛围。泳池和水疗中心等公共区域一尘不染，专为纯粹的享受而设计。 最棒的是酒店地理位置优越：位于奥斯汀市中心，交通便利，方便前往餐厅、现场音乐表演场所和著名的湖畔步道。 这家酒店追求卓越，服务体验远超入住。无论是商务旅行还是休闲度假，这里都是您的理想之选。 （原文） Four Seasons Austin is simply spectacular. From the moment you arrive, you can feel that signature hospitality: warm, attentive staff always ready to help. The rooms are spacious, modern, and offer beautiful views of Lady Bird Lake. The restaurant and bar are a big plus: delicious food, well-crafted cocktails, and a relaxed yet sophisticated vibe. The common areas, like the pool and spa, are spotless and designed for pure enjoyment. Best of all is the location: right in downtown Austin, with easy access to restaurants, live music, and the famous lakeside trail. This is a hotel where excellence is non-negotiable, and the experience goes far beyond just a stay. Perfect for both business trips and relaxing getaways.

（由 Google 翻译）点评一下Live Oak的下午茶。一定要去尝尝——一切都棒极了！我特意写信来强调餐饮总监提供的卓越客户服务。他迅速而热情地解决了我们遇到的一个小麻烦。看到四季酒店一如既往地提供着令人赞叹的高水平服务，真是令人欣慰。 （原文） Reviewing High Tea at Live Oak. You must try it — everything was wonderful! I'm especially writing to highlight the exceptional customer service provided by the Director of Food and Beverage. He promptly and graciously resolved a minor inconvenience we experienced. It's reassuring to see that the high level of service one expects from the Four Seasons remains as impressive as ever.

（由 Google 翻译）我最近入住了奥斯汀的四季酒店，这是我迄今为止最棒的酒店体验之一。从抵达的那一刻起，工作人员就以真诚的热情好客和对细节的关注营造了氛围。办理入住手续非常顺利，大堂氛围宁静优雅，让我立刻感受到宾至如归的关怀。 酒店地理位置绝佳。它坐落在伯德夫人湖畔，景色优美，步行和慢跑小径也十分便捷。同时，酒店距离奥斯汀市中心也只有几步之遥，那里汇聚了众多餐厅、音乐场所和夜生活场所。这真是两全其美，既拥有宁静的湖畔环境，又位于一切的中心。 房间宽敞、一尘不染，布置精美。床是我睡过的最舒适的床之一，床单也感觉非常奢华。从我的房间可以俯瞰湖泊和城市天际线，无论清晨还是夜晚，都显得格外特别。从家具到灯光，再到浴室的布局，一切都经过精心设计。迷你吧、高品质洗漱用品以及充足的充电插座等小细节，为入住的客人增添了便利和舒适。 酒店本身令人叹为观止。户外空间景观优美，泳池区配备舒适的躺椅和一流的服务，宛如一处世外桃源。坐在户外小酌一杯，俯瞰水景，是我入住期间的一大亮点。健身中心宽敞明亮，设备齐全，即使在旅途中也能轻松保持锻炼。 奥斯汀四季酒店的餐饮体验令人赞叹。酒店内的餐厅供应以当地食材烹制的创意美味佳肴。早餐更是令人惊艳，提供从清淡健康到丰盛奢华的各种新鲜选择。酒吧和休息区充满活力而又不失精致的氛围，是晚上享用鸡尾酒的理想场所。每个用餐场所的服务都周到专业，丝毫不会让人感到匆忙。 最让我印象深刻的是整个酒店的服务水平。我遇到的每一位员工都很友好、知识渊博，似乎都真心实意地致力于确保客人获得最佳体验。无论是客房服务、礼宾服务还是餐厅员工，每个人都竭尽全力。入住期间，我提出了一些小建议，但都得到了及时周到的服务。 奥斯汀四季酒店的整体体验不仅仅是一个住宿的地方。它就像是市中心的一处世外桃源，将奢华与温馨舒适融为一体。优越的地理位置、优美的氛围、一流的餐饮和卓越的服务，使其即使在奥斯汀这样充满活力的城市中也能脱颖而出。 我强烈推荐奥斯汀四季酒店给所有到访这座城市的人，无论是商务出差、休闲度假还是参加特殊活动。这里会让您的旅程难忘，让您在退房前就已经计划好下次的行程。 （原文） I recently stayed at the Four Seasons in Austin and it was one of the best hotel experiences I have ever had. From the moment I arrived, the staff set the tone with genuine hospitality and attention to detail. Check in was seamless and the lobby had a calm and elegant atmosphere that immediately made me feel like I was in good hands. The location of the hotel is perfect. It sits right on Lady Bird Lake which gives you beautiful views and easy access to the walking and jogging trails. At the same time, it is just a short walk from downtown Austin with all of its restaurants, music venues, and nightlife. It truly feels like the best of both worlds, a peaceful lakeside setting while being right in the middle of everything. The room was spacious, spotless, and beautifully appointed. The bed was one of the most comfortable I have ever slept in and the linens felt luxurious. The view from my room looked out over the lake and the city skyline, which made both mornings and evenings special. Everything from the furniture to the lighting to the layout of the bathroom was thoughtfully designed. Small touches like a well stocked minibar, high quality toiletries, and plenty of outlets for charging devices added convenience and comfort. The property itself is stunning. The outdoor spaces are beautifully landscaped and the pool area feels like a retreat with comfortable loungers and excellent service. Sitting outside with a drink while overlooking the water was one of the highlights of my stay. The fitness center is large and very well equipped, making it easy to keep up with workouts even while traveling. Dining at the Four Seasons Austin is exceptional. The on site restaurant serves creative and flavorful dishes that highlight local ingredients. Breakfast was a standout with fresh options that ranged from light and healthy to rich and indulgent. The bar and lounge area have a lively yet sophisticated feel, perfect for enjoying a cocktail in the evening. Service in every dining setting was attentive and professional without ever feeling rushed. What impressed me most was the level of service throughout the hotel. Every staff member I encountered was friendly, knowledgeable, and seemed genuinely invested in making sure guests were having the best possible experience. Whether it was housekeeping, concierge, or restaurant staff, everyone went above and beyond. I had a few small requests during my stay and each one was met with prompt and gracious service. The overall experience at the Four Seasons Austin is about more than just a place to stay. It feels like a sanctuary in the middle of the city, blending luxury with warmth and comfort. The combination of its unbeatable location, beautiful property, excellent dining, and extraordinary service make it a hotel that stands out even in a city as vibrant as Austin. I would absolutely recommend the Four Seasons Austin to anyone visiting the city, whether for business, leisure, or a special occasion. It is the kind of place that makes your trip memorable and leaves you already planning your return before you even check out.

（由 Google 翻译）房间很棒。我非常喜欢户外区域，就在河边，非常放松。食物和工作人员都非常棒。 （原文） Rooms are great. I absolutely loved outside area, right on the river, so relaxing. The food and staff were really amazing

（由 Google 翻译）这真是我住过的最糟糕的酒店之一。服务差劲透顶，房间里还有虫子。每次我要求见经理，她都对我态度极其恶劣，简直把我当垃圾一样对待。我不知道她是不是新来的，因为之前我从来没遇到过这种问题。他们还在前台拦住我年迈的父亲，盘问他，好像他不应该出现在那里似的，而他明明是付费客人。我对他们的服务和对待方式感到无比震惊。以后再也不会来了。 （原文） This is genuinely one of the worst hotels I have ever gone to. The service was awful, and there were bugs in my room. Whenever I asked to talk to the manager, she was so rude to me and treated me like scum. I am unsure if she is new, because I’ve never had an issue before this. They also stopped my elderly dad at the front, and interrogated him like he wasn’t supposed to be there when he was a paying customer. I am absolutely appalled at the service and how we were treated. Never coming back.

（由 Google 翻译）我们预订了一辆深夜（清晨）的优步。上车地点是四季酒店。入口处的工作人员非常热情友好。我们感到安全舒适。以后的旅行我会考虑四季酒店。非常感谢！ （原文） We requested a late night (early morning) uber. The pickup spot was the four seasons. The entrance staff were very welcoming and friendly. We felt safe and comfortable. I’ll consider four seasons with my future trips. Thank you so much!

（由 Google 翻译）我在巴顿溪奥姆尼酒店度过了一段美好的30岁生日！这家度假村舒适宁静，是放松身心、庆祝生日的完美之选。水疗中心也非常棒，让整个体验更加完美。 非常感谢Nathaniel和Jasmine，他们竭尽全力让我的生日更加特别！他们把我的房间装饰得非常漂亮，细节之处也非常贴心，让我整个生日都感受到了节日的温暖。他们的热情好客和对细节的关注让我的入住体验难以忘怀。 我强烈推荐这家度假村给所有庆祝特殊场合的人——你会感受到真正的关怀！ （原文） I had an amazing stay at the Omni Barton Creek for my 30th birthday! The resort is so comfortable and peaceful — the perfect place to relax and celebrate. The spa was also lovely and made the whole experience even better. A huge shoutout to Nathaniel and Jasmine for going above and beyond to make my birthday extra special! They decorated my room beautifully, added thoughtful touches, and made sure I felt celebrated the entire time. Their kindness and attention to detail made my stay unforgettable. I’d highly recommend this resort to anyone celebrating a special occasion — you’ll feel truly taken care of!

（由 Google 翻译）我们来这里度工作假期，对巴顿溪的Omni酒店赞不绝口。酒店环境优美，员工服务也很棒。我们在水疗中心待了一整天。我们每年都会来这里做水疗，但过去几年都去了凯悦酒店。这家酒店和水疗中心简直是另一个层次。让我们感觉以前好像住在贫民窟里，但其实并非如此。凯悦酒店很棒，但Omni才是我们的新去处。我们还会再来的。我们在Blind Salamander餐厅吃饭，食物和服务都是一流的。那天晚上在Billy Bob's玩得很开心，第二天又在泳池边放松。我爱这个地方，迫不及待想再来。 （原文） We went here for a work retreat and can't say enough good things about Omni at Barton Creek. The property is beautiful and staff was amazing. We spent all day in the spa. We do these spa days every year, but in years past have gone to a Hyatt property. This hotel and spa was on a whole other level. Made us feel like we'd been slumming it in the past, when we certainly had not. The Hyatt property was great, but the Omni is our new spot. We will be back. We ate at the Blind Salamander and the food and service was top notch. Had fun that evening at Billy Bob's and relaxed by the pools the next day. Love this place and can not wait to go back.

（由 Google 翻译）来这里参加会议，体验相当一般。房间很干净，但也就跟连锁酒店差不多，没什么特别之处——感觉不像度假村。食物还可以。会议之外的餐饮价格过高。 网络连接简直糟糕透顶——2025年了，这简直不可原谅。酒店环境优美，但我来这里不是为了打高尔夫，而且这里也没什么其他娱乐活动。事实上，我们一行人还特意回奥斯汀市中心住了一晚，吃晚餐，参加活动。 （原文） Stayed here for a conference and the experience was fairly mediocre. Room was clean but not much more than what you'd expect from any hotel chain - didn't feel like a resort. Food was OK. Food and drinks outside of the conference was overpriced. Internet connectivity was absolutely dismal - no excuse for this in 2025. Grounds are beautiful, but I was not here to golf and there wasn't that much else to do here. In fact, our group spent one night back in downtown Austin for dinner and activities.

（由 Google 翻译）用 Makora 水疗通行证度过了一段美好的时光！食物和饮料都很棒。前台的 Nate 和 Mael 很快就帮我们升级了预订，服务员 Amy 也非常友好、周到、乐于助人。我一定会和女朋友再来的！培根生菜番茄三明治 (BLT) 很棒，羊肉小汉堡也很棒。 （原文） Great time with the Makora spa pass! Food and drinks were amazing. Nate and Mael at the front desk were very quick up upgrade our reservations and Amy, our server, was very nice, attentive And accommodating. Will be back with girlfriend for sure! Blt was great and so were the lamb sliders.

（由 Google 翻译）Omni 是一流的——这家酒店更是锦上添花。酒店很棒，景色优美，靠近美丽的高尔夫球场。房间和后院的景色都很棒。健身房也是一流的。工作人员非常友好。我们入住了 Hill County Pavilion，非常适合中型团体入住。绝对会再来，享受一次私人度假。 （原文） Omni is first class - this is one step beyond. Great hotel with fantastic views near beautiful golf courses. The room and backside view was great. Workout room was first class. Staff was extremely friendly. We used the Hill County Pavilion and it was great for a medium size group. Most definitely will return for a personal getaway.

（由 Google 翻译）我们来这里是为了庆祝儿子的周岁生日，写这篇评论的时候，我们才住了三晚中的第一晚。这里的服务简直太棒了！他们在装饰、满足我们的要求、为我们安排一个特别的房间等方面都做得非常出色。我强烈推荐这家酒店！我们一定会再来的！ （原文） We came here for our son’s first birthday and writing this review we are night one of 3. The service is incredible. They went above and beyond in terms of decorating, responding to our requests, giving us a room that was special etc. I can’t recommend this place more. We will absolutely be back!

（由 Google 翻译）这个地方太棒了……第一次入住，从头到尾都无可挑剔，房间、服务、员工、食物、饮品都非常出色！酒店的庭院和景色也美不胜收。我们非常享受这次住宿……对了，克伦肖餐厅是我们最喜欢的！ （原文） This place was AMAZING....1st time to stay here and it was fantastic from top to bottom, room, service, staff, food, drinks were all outstanding!! The grounds and the views were spectacular. Enjoyed our stay......BTW, Crenshaw restaurant was our favorite!!

（由 Google 翻译）去年我和丈夫在奥斯汀费尔蒙酒店举办了婚礼，从始至终，我们对整个过程都非常满意。我们与 Robin、Tabytha 和 Lauren 密切合作，参观酒店、预订场地、安排客房、协调餐饮和装饰事宜，整个团队的出色表现让我们感激不尽。他们似乎真的以能承办我们的婚礼为荣，也对我们这个特别的周末充满期待。酒店和客房都非常漂亮、明亮、宽敞，而且一尘不染。宾客们都很喜欢入住这里，我们自己也享受到了在酒店举办婚礼的美好体验。许多宾客都喜欢在楼下享用早餐，并对种类丰富的餐点赞不绝口；而大堂和酒吧则成了与亲朋好友相聚的理想场所。前台和代客泊车人员都非常热情周到，即使有几位宾客不小心遗落了物品，他们也很快就帮我们找回了。 当我们的户外仪式因天气原因未能举行时，Lauren 竭尽全力帮助我们顺利地调整了安排。团队的灵活、专业和真诚关怀至关重要。 我们也十分感谢他们贴心周到的服务，包括多次客房升级、一位与我们密切合作，精心烹制我们最爱菜肴的厨师、供应商停车证、延迟退房，以及工作人员在婚礼庆典中融入文化元素方面的支持。 总而言之，奥斯汀费尔蒙酒店远远超出了我们的预期。员工、服务和环境都让我们的婚礼周末完美无瑕，甚至超越了我们的所有期待。我们强烈推荐这家酒店！我们迫不及待地想要再次入住，也想再次体验他们令人惊艳的水疗中心！ （原文） My husband and I had our wedding at the Fairmont Austin last year, and we could not be happier with our experience from start to finish. We worked closely with Robin, Tabytha, and Lauren to tour the property, book event spaces, create a room block, and coordinate with caterers and decorators, and we are so grateful for how incredible the entire team was. It truly seemed like they were honored to host our event and were so excited for our special weekend too. The property and rooms are gorgeous, bright, spacious, and impeccably clean. Our guests loved staying there, and we personally had an amazing experience hosting our wedding on-site. Many of our guests enjoyed breakfast downstairs and loved the variety, while the lobby and lobby bar became the perfect spot to meet friends and family. The front desk and valet staff were so kind and accommodating, even when a few guests accidentally left items behind, everything was quickly recovered. When the weather didn’t cooperate for our outdoor ceremony, Lauren went above and beyond to help us adjust seamlessly. The team’s flexibility, professionalism, and genuine care made all the difference. We also appreciated the thoughtful touches, including several room upgrades, a chef who worked closely with us to perfect one of our favorite dishes, vendor parking passes, late checkouts, and the staff’s support in incorporating meaningful cultural elements into our celebration. Overall, the Fairmont Austin truly exceeded our expectations. The staff, service, and setting made our wedding weekend everything we had hoped for and more. We can’t recommend them highly enough! We can’t wait to stay there again in the future, and use the spa again too which is amazing!

（由 Google 翻译）为了庆祝结婚纪念日，我和妻子预订了一间客房。办理入住时，前台的科林告诉我们，他们已经为我们升级了房间，并且会送上一份惊喜。抵达后不久，我就预订了一次非常放松的足疗（珍妮特和洛莉手艺精湛，确保我们感到舒适），回到房间后，我们发现房间里已经放着一瓶香槟。之后，我们漫步市中心，去了几家屋顶酒吧，一边品尝鸡尾酒，一边欣赏美景。最后，我们回到酒店，在屋顶泳池边喝了几杯鸡尾酒，看着暴雨席卷而来，为这一天画上了完美的句号。我们甚至还点了客房送餐服务，食物美味可口，而且送餐速度非常快。退房时，前台的瑞秋非常热情友好，确保我们度过了愉快的时光。 这家酒店太棒了，景色美不胜收，服务更是让我们感觉像皇室成员一样。我已经迫不及待地想预订明年的结婚纪念日了！ （原文） I booked a room for me and my wife to celebrate our wedding anniversary. Upon check-in, Colin at the front desk let us know that they had upgraded our room and were going to send up a surprise. I had booked a very relaxing pedicure for us shortly after we arrived (Jeannette and Loli did a great job and made sure we were comfortable) and when we got back to the room there was a bottle of champagne waiting for us. We ended up walking around downtown visiting different rooftop bars enjoying cocktails and the views, before we returned to the hotel and closed out the the night on the rooftop pool with a couple of cocktails, watching a rainstorm blow into town. We even indulged in room service for breakfast and the food was delicious and was delivered in a very short amount of time. Upon check-out, Rachel at the front desk was very nice and made sure we had a great time. Amazing hotel, incredible view, service that made us feel like royalty. I cannot wait to book again for our anniversary next year!

（由 Google 翻译）奥斯汀费尔蒙酒店第一眼看上去就令人印象深刻。大堂宽敞明亮，赏心悦目，装饰雅致，摆放着引人注目的雕塑，包括造型独特的骏马雕塑和代客泊车处的骑马警官雕像。这营造出强烈的抵达感，也为高端体验奠定了基调。 然而，酒店周边的交通状况却不太理想。附近正在进行施工，街对面还有一个大型的流浪汉营地。虽然这并非酒店的过错，但确实影响了人们对安全和舒适度的感知。我建议酒店管理层与市政府密切合作，共同改善周边环境。 餐饮： 酒店内的餐厅设计精良，灯光温馨，服务人员热情周到。我唯一不满的是Revue Bar：我惊讶地发现，我无法从Garrison餐厅点餐并送餐上门。我必须自己下单，然后下楼去取餐。酒店员工允许我之后在Revue餐厅用餐，但就这家酒店的档次而言，整个流程感觉不太一致。 客房及设施： 一些运营和设计上的不足影响了我的入住体验： • 客房楼层的电梯附近没有垃圾桶 • 要求增加肥皂盒时未能如愿 • 毛巾非常粗糙，而且不易晾干，下次使用时仍然潮湿 • 卫生间没有独立的垃圾桶（只有一个隐藏在水槽附近抽屉里的） • 淋浴间没有通风扇，导致冷凝水过多，空气闷热 • 电梯门禁卡很方便，但左侧只有一个读卡器——如果增加一个会更方便 总体评价： 每条评论都反映了一位客人的体验，其中许多问题都可控或只是小麻烦。其他一些问题可能需要运营调整或长期改进。这家酒店外观精美，员工热情友好，如果能进行一些周到的改进，它完全有潜力达到费尔蒙品牌应有的水准。 （原文） The Fairmont Austin is an impressive property at first glance. The lobby is spacious, visually appealing, and tastefully decorated with standout sculptures, including the striking horse display and the mounted officer statue at valet. It creates a strong sense of arrival and sets the tone for a high-end experience. However, the overall flow of traffic around the hotel can be challenging. There is ongoing construction in the area, and a large homeless encampment sits directly across the street. While this is not the hotel’s fault, it does impact the perception of safety and comfort. I’d encourage hotel management to work closely with the city to address the immediate surroundings. Dining: The onsite restaurants are well-designed, with warm lighting and friendly, accommodating staff. My only critique involves Revue Bar: I found it surprising that I couldn’t order food from Garrison and have it brought to me. Instead, I had to place the order myself and walk downstairs to pick it up. Staff allowed me to dine in Revue afterward, but the process felt inconsistent for a hotel of this caliber. Room & Amenities: A few operational and design decisions affected the stay: • No trash cans near the elevator areas on guest floors • Unable to receive an additional soap dish when requested • Towels were extremely coarse and didn’t dry properly, leaving them damp for the next use • The toilet area lacked its own trash bin (only one hidden in a drawer near the sink) • No ventilation fan in the shower, resulting in heavy condensation and stuffiness • Elevator key-card access is appreciated, but there’s only one key reader on the left side—adding a second would improve convenience Overall: Every review reflects a single guest experience, and many of these issues are manageable or minor inconveniences. Others may require operational adjustments or long-term improvements. The hotel has strong visual appeal and a genuinely friendly staff, and with several thoughtful refinements, it has the potential to fully deliver on the expectations set by the Fairmont brand.

（由 Google 翻译）奥斯汀费尔蒙酒店的奢华和服务让我惊喜不已。我的房间干净整洁，床铺无比舒适。我提出的任何要求（冰箱、微波炉、新遥控器）都能在几分钟内送到房间门口。员工热情友好，乐于助人。会议室宽敞明亮，自然光线充足。 我和丈夫至今还在回味在酒店酒吧品尝的鸡尾酒，简直太棒了！ 唯一不足之处是电梯。我入住期间参加了一个会议，在高峰时段，数百人同时使用电梯，等待时间非常长。 （原文） I was overwhelmed by the luxury and service at the Fairmont Austin. My room was clean and the bed was incredibly comfortable. Anything I called to request (fridge, microwave, new remote) was delivered to my door within minutes. The staff was helpful and friendly. The meeting spaces were large with lots of natural light. My husband and I are still talking about the cocktails we had in the hotel bar. Best drinks ever! The only negative was the elevators. I was staying for a conference and during peak transition times where hundreds of people were trying to use the elevators at the same time, the waits could be very long.

（由 Google 翻译）我曾两次入住这家酒店，总体来说非常满意。但这次入住时，我发现即使淋浴门关着，淋浴间也会漏水，水会流到外面的地板上。淋浴后不到一分钟就漏水了。我不得不拿好几条毛巾吸干一大滩水，但很明显这不是什么新问题，因为地板上有水渍的痕迹。我联系了客服，他们说已经派工程师来检查维修了，但我没看到任何改善。我的一位同事也反映他们的房间存在同样的问题。 浴室外面的天花板油漆也开始剥落，估计也是因为潮湿造成的。 服务很棒。盒装水味道不太好。会议餐不如其他一些酒店的会议餐好吃。酒店很漂亮，位置也很好，靠近雷尼街。 （原文） Have stayed at this property twice and enjoy it very much overall. On this visit, I noticed that the shower leaks a lot of water onto the floor outside even if the shower door is closed. It leaked out within a minute of showering. I had to soak up the huge puddle with multiple towels but it’s obvious that this isn’t a new thing as there is signs of water damage to the floor. I let customer service know and they supposedly sent an engineer to check and fix, but I didn’t notice any improvement. One of my coworkers mentioned the same about their room. The ceiling paint outside the bathroom is peeling too, presumably related to moisture. Service was excellent. Boxes water doesn’t taste very good. Conference food was not as good as some other hotel conference food. Beautiful hotel and good location to Rainey Street.

（由 Google 翻译）我强烈推荐这家酒店。我们去那里参加公司会议，一切都非常棒。 从房间到会议期间提供的餐饮，一切都非常完美。餐饮服务人员工作非常出色，早餐、午餐、小吃的摆放和撤收都做得井井有条，而且还热情地帮助大家找到所需物品。我知道他们为了确保会议的成功举办付出了巨大的努力。食物美味可口，而且量很足。我有个建议：早餐除了咖啡、热茶和橙汁之外，可以增加一些其他选择。有些人不喝咖啡或橙汁。冰茶会是一个很棒的补充选择。 酒店位置紧邻一个建筑工地，这并非酒店的错。但是，由于酒店位于市中心，到处都是无家可归的人。我个人并不介意，但其他人可能不太喜欢在一家豪华酒店看到这种情况。 （原文） I completely recommend this hotel. Went there for a company conference and everything was fantastic. Everything was really fantastic, from the room to the food served at our event. The food staff did an incredible job of putting up and taking down the breakfast, lunch, snacks, and helping people find what they needed. I know they worked extremely hard at ensuring our event was successful. The food was excellent and there was plenty of it. I would make one suggestion, have something besides coffee, hot tea, and orange juice for breakfast. Some people don't drink coffee or orange juice. Iced tea would have been a great additional option. The location was right next to a construction zone, not their fault. However, being downtown, there were a tremendous amount of homeless people everywhere. I don't mind, but others may not like seeing that at a luxury hotel.

（由 Google 翻译）去年在这里的体验非常棒，所以决定再来，结果依然令人惊艳。所有员工都非常友善。房间很漂亮，服务也很棒，水疗中心更是棒极了。我享受到了人生中最棒的按摩，按摩师是Bernice，强烈推荐！ 绝对是我最爱的度假胜地。 （原文） Had a fantastic experience here last year decided to return and it is equally fantastic. All the staff are very nice. The rooms are lovely service is great and the spa is absolutely fantastic. I had the best massage of my life with Bernice highly recommend! Definitely a favorite staycation spot

（由 Google 翻译）奥斯汀W酒店Anita的卓越服务 我最近有幸入住奥斯汀W酒店，Anita提供的卓越服务让我不得不赞叹不已。从我们抵达的那一刻起，她就竭尽全力，确保我们拥有完美的住宿体验。我们的房间出现了一些棘手的问题，但Anita以令人难以置信的优雅和专业精神妥善处理了这一切。 她不仅快速高效地解决了我们的房间问题，还给我们带来了惊喜，为我们准备了一间全新升级、焕然一新的客房。房间美得令人窒息，让我们的入住体验更加特别。 Anita热情的举止、积极主动的服务和对客人的真诚关怀，让她脱颖而出。她是奥斯汀W酒店团队的宝贵财富，她对客户服务的奉献精神更是首屈一指。我强烈推荐她，下次来奥斯汀我一定会再次入住，这一切都要感谢她提供的出色帮助。 （原文） Above and Beyond Service from Anita at the W Austin I recently had the pleasure of staying at the W Austin, and I must commend the exceptional service provided by Anita. From the moment we arrived, she went above and beyond to ensure our stay was perfect. We had a bit of a tricky situation with our rooms, but Anita handled it with incredible grace and professionalism. Not only was she able to get our room situation sorted out quickly and efficiently, but she also managed to surprise us with a fantastic, upgraded, and newly renovated room. The room was absolutely stunning and made our stay even more special. Anita's warm demeanor, proactive assistance, and genuine care for her guests truly set her apart. She is a true asset to the W Austin team, and her dedication to customer service is second to none. I can't recommend her highly enough and will certainly be back on my next visit to Austin, all thanks to her amazing help.

（由 Google 翻译）我和妻子在奥斯汀周边地区生活了大约45年。我们仍然乐此不疲地在市中心度假。2019年，我们在市中心租了一套公寓，住了几年，为了重温旧时光，我们决定入住W酒店。我们在湖畔的豪华转角套房住了两晚。非常棒。 前台的Anita非常友好，我们到达时房间还没有空出来（有点早），她非常乐于助人。我们在酒吧玩得很开心——那里的调酒师很棒（Micah就是其中之一）。 服务无与伦比。他们说“随时随地”就是真心实意的——而且非常友好。酒店餐厅的户外早餐美味又放松。 我们九月中旬去的时候，泳池很棒，很适合游几圈……而且氛围也很好。 价格不算便宜，但物有所值……我们玩得很开心，期待明年再来。 强烈推荐。 （原文） My wife and I have lived all around Austin for about 45 years. We still don’t get tired of doing staycations Downtown. Back in 2019 we had a condo downtown for a few years and decided to stay at the W for old times sake . We stayed two nights in a deluxe corner suite on the lakeside. Very nice. Anita at the front desk was super nice and very accommodating when our room wasn’t available when we arrived (a little early. ) We enjoyed ourselves at the bar - great mixologists there( Micah being one). Service was over the top. When they say “Whatever Whenever” they mean it. -in the nicest possible way. Breakfast outdoors in the Hotel restaurant was delicious and relaxing. Pool was great for laps, when we were there in mid September…and has a nice vibe. Not an inexpensive place, but you get what you pay for … we had a great time and look forward to doing it again next year. Highly recommended.

（由 Google 翻译）我在奥斯汀W酒店的体验从头到尾都非常棒。酒店氛围现代、干净，充满活力，让人一踏入就感到无比放松。前台工作人员热情友好且专业，代客泊车团队尤其令人印象深刻。Jamal热情周到，一见到我就立刻迎接我，彬彬有礼，并确保我的车得到妥善照料。一切都进行得非常顺利，他积极的态度尤其突出。凭借优质的服务、便利的地理位置和整体氛围，我绝对会推荐这家酒店！ （原文） My experience at the W Hotel in Austin was amazing from start to finish. The atmosphere is modern, clean, and full of great energy, the kind of place that makes you feel instantly relaxed. The front desk staff were friendly and professional, and the valet team was especially impressive. Jamal went above and beyond by greeting me right away, was incredibly polite, and made sure my car was handled with care. Everything ran smoothly, and his positive attitude really stood out. Between the great service, the convenient location, and the overall vibe, I’d definitely recommend staying here!

（由 Google 翻译）建筑和位置都很不错。 糟糕的客户服务。 酒店似乎人手不足。 客房清洁服务不足。 电梯运行不正常。 泳池酒吧的存货不齐全。哪个酒吧没有金酒？ 管理人员缺乏常识。 名叫圣地亚哥的“酒店经理”根本不乐于助人。 考虑到酒店每晚的收费，人们通常期望得到更好的客户服务。 我在W酒店住了第一晚后就退房了，为期5天。 我再也不会住W酒店了。 （原文） Nice Building and Location. Horrible Guest Service. Hotel seemed to be short staffed. Housekeeping services are lacking. Elevator not working properly. Pool Bar not stocked properly. What Bar doesn’t have Gin? Management Staff lacks common sense. “Hotel Manager” by the name of Santiago was not very helpful at all. For what the Hotel charges per night, one usually expects better guest service. I checked out of a 5 day stay after the 1st night at the W Hotel. I will never stay at a W Hotel again.

（由 Google 翻译）地理位置优越。干净、友好的员工。床超级舒服。他们有一个全尺寸的健身房，更衣室里还有一间供单人使用的淋浴蒸汽房。 我很喜欢他们长长的泳池，可以在清晨日出或傍晚日落时分畅游。 水疗中心的工作人员非常热情周到，乐于助人，带我参观了水疗中心，让我对所有设施都感到很满意。水、苹果和毛巾都随时可用。他们需要加拖鞋。他们有一个蓝色的“轻松谈话室”，比大堂酒吧更私密，更适合进行私密的谈话。 门卫和前台工作人员非常热情友好，让我感到特别安全。强烈推荐您在奥斯汀参观和参加活动时选择这里。 （原文） Great location. Clean, friendly staff. Beds are super comfortable. They have a full size gym and a shower steam room in the change room for single person use. Love their long pool for morning sunrise or early evening sunset swims. Spa staff is are super sweet, helpful and took me through the spa tour so I was comfortable with all the amenities. Water, apples, towels are readily available. They need to add slippers. They have a blue room speak easy which is more private and better option than the main lobby bar for intimidate conversations. The door staff and front desk staff were very welcoming, friendly and made me feel special and safe. Highly recommend for your visit and event in Austin.

（由 Google 翻译）安东尼和早上的代客泊车团队简直是我们的救星！在非常繁忙的时候，他把我们照顾得无微不至！在ACL结束前退房简直是一场噩梦，但安东尼真的太棒了！ 前台的苏珊娜让我们每年都来！我们太爱她了！ （原文） Anthony with the morning crew of valet was a complete lifesaver! He took such great care of us during a very busy time! Checking out during the end of ACL can be a nightmare but Anthony was amazing! Suzanne at the front desk keeps us coming back every single year! We love her!

（由 Google 翻译）在酒店度过了美好的三天后，我觉得物超所值。员工服务周到热情，楼下的Serenade餐厅和酒店大堂酒吧也都非常棒！我们没有使用代客泊车服务，但前台的Jamall先生非常友善，给了我们很多不错的建议。 （原文） After a great 3 days at the hotel, i can say it’s worth the value. Staff was amazing and the serenade restaurant downstairs and lobby bar was top notch! We didn’t valet a car but this individual Jamall in the front was very personable and had great recommendations.

（由 Google 翻译）我和现在的丈夫花了很多时间考虑婚礼周末的住宿，我们对自己的选择非常满意！！从走进酒店的那一刻起，我们就知道自己做了正确的决定——工作人员非常热情友好，而且由于我们是新婚夫妇，他们还给我们升级了房间，这真是个惊喜——真是太贴心了，我都感动得流下了眼泪！我们的房间和酒店本身都非常棒——非常独特，维护得井井有条，一尘不染。我们也很喜欢Group Therapy的餐饮，每道菜都很美味。住宿期间的每一个细节都给我们留下了深刻的印象——我们一定会再来的！感谢Hotel ZaZa，让我们的婚礼更加特别！ （原文） My now husband and I spent a lot of time deciding where to stay for our wedding weekend, and we couldn’t be happier with our choice!! From the moment we walked in, we knew we’d made the right decision - the staff were incredibly sweet, welcoming, and they actually surprised us with a wonderful upgrade since we were newlyweds - it was so unbelievably kind, it actually brought tears to my eyes! Our room, and the property itself were absolutely stunning - very unique, well taken care of, and spotless. We also loved the food and drinks at Group Therapy, everything we had was delicious. Every single detail of our stay truly impressed us - we will definitely be returning! Thank you Hotel ZaZa for making our celebration even more special!!

（由 Google 翻译）这是我们在德克萨斯州最喜欢的酒店！我们喜欢这里的氛围和额外服务，比如饮用水、晚上的枕头小食和下午的大堂饼干。床非常柔软舒适。一切都很干净，地理位置也很棒。代客泊车员很棒，而且非常勤奋。我们不会再住在奥斯汀的其他酒店了。 （原文） This was our favorite hotel in Texas! We loved the ambiance and extras like the water, pillow snacks in the evening and the lobby cookies in the afternoon. The beds were so soft and comfortable. Everything was clean and the location is great. The valet boys are awesome and very hardworking dudes. We won’t stay anywhere else in Austin.

（由 Google 翻译）我们在这家酒店的经历非常令人失望。经过大约一个半小时漫长而疲惫的旅程，我们终于到达酒店，却发现酒店网站极其混乱。我们错误地预订了休斯顿而不是奥斯汀。 起初，前台接待员非常友好，向我们保证没有问题，他们会帮我们改到同等的预订。然而，前台经理Casey到达后，却要求我们额外支付一大笔费用。他不仅态度不友好，而且整个人都显得非常不愉快和冷漠。 第二天早上，我们起床晚了一点，只是要求稍微延长一点时间，也就是退房前一个小时左右。Casey再次坚持要求我们支付更多费用。更不合理的是，酒店远没有满员；房间几乎空无一人，所以免费延迟退房完全没有问题。 感觉每个要求都要求额外付费，丝毫没有体现出真正的热情好客。总的来说，前台经理Casey的服务和待遇令人无法接受，既不友好，也缺乏帮助，与顾客期望的水平相去甚远。遗憾的是，这家酒店的性价比不高，我们离开时感到非常失望。 （原文） We had a very disappointing experience at this hotel. After a long and exhausting journey of about an hour and a half, we arrived only to discover that the hotel’s website was extremely confusing. By mistake, we had booked in Houston instead of Austin. At first, the front desk receptionist was very kind and assured us there was no problem, and that they would change the booking for us to something equivalent. However, when the front desk manager, Casey, arrived, he demanded a significant extra payment. Not only was he unfriendly, but his entire attitude was unpleasant and unwelcoming. The next morning, after waking up a bit late, we simply asked for a small extension, an extra hour or so before checking out. Again, Casey insisted we would need to pay more. What made this even more unreasonable was that the hotel was far from full occupancy; the place was nearly empty, so there was absolutely no issue in allowing a late checkout without charge. It felt like every request came with an additional demand for payment, with no real sense of hospitality. Overall, the service and treatment we received from Casey, the front desk manager, were unacceptable, unfriendly, unhelpful, and far from the level of customer service one would expect. Unfortunately, the value did not justify the price, and we left feeling very disappointed.

（由 Google 翻译）酒店很漂亮，但服务却与环境不符。今天前台那位黑头发的男士态度极其恶劣，让人感觉很不舒服。身为服务人员，对客人表现出不耐烦是不对的。这么漂亮的酒店，服务却如此糟糕，实在令人失望。 （原文） The hotel is beautiful, but the service didn’t match the setting. The guy with the black hair working the front desk today was unnecessarily rude, which made the whole experience feel off. If you’re in a customer-facing role, acting annoyed at guests isn’t it. Disappointing for a place that looks this nice.

（由 Google 翻译）• 含羞草鸡尾酒很棒，服务糟糕透顶 🚫 含羞草鸡尾酒很棒🍾✨，但工作人员破坏了氛围——冷漠、不友好，甚至近乎粗鲁。接下来该怎么办？难道我得抱着衣柜里价值数千美元的路易威登包站在那里，就为了得到一个微笑吗？🤔 那天，我在 Ross Dress for Less 买了我的 DKNY 包——纯粹出于实用，因为我要去奥斯汀骄傲大游行——结果突然就变了。 我第一次住这家酒店，他们就给人留下了糟糕的印象。地方很美，但服务很差。 ⸻ • 含羞草鸡尾酒很棒，服务糟糕透顶 🚫 含羞草鸡尾酒很棒🍾✨，但工作人员破坏了氛围——冷漠、不友好，甚至近乎粗鲁。接下来该怎么办？难道我得抱着衣柜里价值数千美元的路易威登包到处走，就为了得到一个微笑吗？ 🤔 那天我选择了 DKNY by Ross Dress for Less 品牌的服装——纯粹出于实用性考虑，因为我要去奥斯汀骄傲节——但立刻就感觉服务很不一样。 我第一次入住这家酒店，就留下了非常糟糕的印象。地方不错，但服务很差。 ————回复 Official Hotel Corporate 回复 英语 感谢您的回复。感谢您认可我的反馈，但我的体验并非源于某个细节，而是源于整体的服务态度。待客之道不仅仅在于设施，更在于真诚的人性温暖。无论客人穿什么、带什么，都不应该感到被忽视或不受欢迎。我不需要名牌包就能得到微笑服务。 西班牙语 感谢您的回复。感谢您认可我的反馈，但我的体验并非源于某个细节，而是源于整体的服务态度。待客之道不仅仅在于设施，更在于真诚的人性温暖。无论客人穿什么、带什么，都不应该感到被忽视或不受欢迎。他们不需要名牌包来赢得微笑。 （原文） • Great mimosa, terrible service 🚫 The mimosa was excellent 🍾✨, but the staff ruined the vibe — distant, unwelcoming, almost rude. What’s next, do I have to parade around with my Louis Vuitton bag worth thousands of dollars from the closet just to get a smile? 🤔 That day I picked my DKNY from Ross Dress for Less — purely practical, since I was heading to Austin Pride — and suddenly the attitude changed. My first time at this hotel, and they already managed to leave a terrible impression. Beautiful place, but ugly service. ⸻ • Excelente mimosa, pésimo servicio 🚫 La mimosa estuvo excelente 🍾✨, pero el personal arruinó la vibra — distantes, poco amables y casi groseros. ¿Qué sigue, que tenga que pasearme con mi bolsa Louis Vuitton de miles de dólares que tengo en el clóset solo para que me sonrían? 🤔 Ese día elegí mi DKNY de Ross Dress for Less — pura practicidad, ya que iba rumbo al Pride de Austin — y de inmediato el trato fue distinto. Mi primera vez en este hotel y ya me dejaron una pésima impresión. Lugar bonito, pero servicio feo. ————Reply to Official Hotel Corporate Reply English Thank you for your reply. I appreciate that you acknowledge my feedback, but my experience was not about a single detail—it was about the overall attitude. Hospitality is not measured only by amenities, but by genuine human warmth. A guest should never feel invisible or unwelcome, regardless of what they wear or carry. I shouldn’t need a designer bag to be treated with a smile. Español Gracias por su respuesta. Aprecio que reconozcan mi comentario, pero mi experiencia no se trató de un detalle aislado, sino de la actitud en general. La hospitalidad no se mide solo en las amenidades, sino en la calidez humana genuina. Un huésped nunca debería sentirse invisible o poco bienvenido, sin importar lo que vista o lo que traiga consigo. No debería necesitar una bolsa de diseñador para recibir una sonrisa.

（由 Google 翻译）这家酒店真是太棒了！我们遇到的每个人都很友好，乐于助人。每天早上，每层楼都提供美味的早餐和咖啡吧，所以你不用走很远就能找到你早上需要的东西！每次我们需要出门，代客泊车团队都能在几分钟内把车送到我们这里。酒店位置极佳，周围有很多地方可以吃饭、喝酒、听音乐……我强烈推荐住在这里，以后我再来这里一定会再来的！ （原文） This hotel is absolutely fantastic! Everyone we interacted with was friendly and helpful. There is a lovely breakfast and coffee bar on each floor in the mornings too, so you don't have to go far to get exactly what you need in the morning! The valet team had our car to us in minutes every time we needed to go out. The location couldn't be better, you are surrounded by places to eat, drink, hear music.. I highly recommend staying here, and I will definitely be back here when I'm back in town!

（由 Google 翻译）这家酒店地理位置优越，房间和设施也很棒。很多小细节，比如电梯厅的咖啡吧，以及走进大堂时提供的饼干和糖果。我唯一不满的是，电视太老了，在如今这个时代，在一家高档酒店里，人们通常指望的是能运行应用程序的智能电视。他们的系统太老旧了，让人很失望。如果他们能换几台新电视，我会给他们五星好评。 （原文） Great location for this hotel and the rooms and amenities are very nice. Lots of little touches like a coffee bar in the elevator lobby and cookies and candy when you walk into the lobby. The only complaint I have is that the televisions are ancient in this day and age in a premium hotel you expect a smart TV that you can run apps on. Their system is antiquated and frustrating. I’d give them five stars if they get some new TVs.

（由 Google 翻译）我们在奥斯汀湖畔水疗中心 (Lake Austin Spa) 度过了一段美好的时光，这绝对是我们旅途中最棒的部分！我做了一次产前按摩和一次维生素C面部护理，两次都非常棒——放松身心、个性化服务，让我容光焕发。水疗中心的设施非常漂亮，从候诊室到泳池，还有多个安静的休憩空间。午餐很美味，我们遇到的每一位员工都热情友好。即使我们来自外地，这家水疗中心也绝对值得一去。如果你在奥斯汀，一定要抽出时间在这里待上一天——绝对不容错过！ （原文） We visited Lake Austin Spa while in town, and it was the best part of our trip! I had a prenatal massage and a vitamin C facial, and both were incredible — relaxing, personalized, and left me glowing. The facilities are absolutely beautiful, from the waiting lounge to the pool and multiple quiet spaces to unwind. Lunch was delicious, and every staff member we met was friendly and welcoming. Even though we’re from out of town, this spa is 100% worth visiting. If you’re in Austin, make time for a day here — it’s a must!

（由 Google 翻译）奥斯汀湖温泉度假村是迄今为止我最喜欢的水疗中心之一。无论你走到园区的哪个角落，度假村都能让你有宾至如归的感觉。每次来这里，我都能结识新朋友，并想和这里的工作人员一起玩耍。湖畔风景如画，也是活动的绝佳去处。度假村里有很多很棒的场所，可以阅读、放松、喘口气等等。度假村提供的活动和课程让你全程参与其中，无论你是什么活动，也无论你是经验丰富的老手还是新手，都能感受到宾至如归的热情。上次来这里，我体验了皮划艇之旅、徒步旅行、在泳池里放松身心、学习麻将、观鸟、做瑜伽、制作拼贴画，还在水疗中心待了一天。房间漂亮干净，我甚至在房间里待了半天。食物美味可口，选择丰富。最后，奥斯汀湖温泉度假村最棒的一点是这里的工作人员。他们让你感觉像朋友一样被接纳。你永远不会觉得打扰了他们，每个人都会花时间和你聊天打招呼。他们会确保你找到自己想做的事情。离开他们是最难熬的。我很快就会再回来，这是每年至少一次的必做之事。 （原文） Lake Austin Spa Resort is by far one of my favorite spas in the world. The resort somehow makes you feel at home no matter where you go on the campus. Everytime I have visited I have made new friends and wanted to hang out with the staff. The water front is both picturesk but also a great place to be active. There are so many fantastic places through out for reading, relaxing, catching your breath, etc. The activities and classes availalbe keep you engaged the entire time and you feel welcome no matter what the activity is or whether you are an expert or a first timer. On my last trip there I took a kayak trip, hiked, relaxed at the pool, learned mahjong, bird watched, went to yoga, made collages and spent a day at the spa. The rooms are beautiful and clean to the point that I hung on in my room for 1/2 a day. The food was spectacular with so many choices and options. Lastly, the absolute best part of Lake Austin Spa Resort is the staff. They make you feel included and like friends. You never feel like you are bothering them, everyone takes the time to talk to you and say hi. They make sure you find you things to do. Leaving them was the hardest part. I will be back again very soon, this is a must do at least once a year.

（由 Google 翻译）我们在奥斯汀湖温泉度假村度过了难忘的几个夜晚。我们非常感谢辛迪促成了这一切。从员工到氛围，从食物到设施，一切都令人惊叹，整个体验简直令人难以置信。Paula 和她的团队在码头的服务非常出色，让我们在他们全新的 Centurion Ri230 冲浪船上尽情冲浪，还安排了精彩的河上游船之旅，内容丰富。全新的桨板和脚踏皮划艇非常适合探索度假村周围迷人的河景（也非常适合在狭窄的小水坑里钓鱼）。这里的食物更是独一无二。令人垂涎的口味和无可挑剔的服务，厨师和他的团队让每一口都比上一口更美味。感谢所有让这次住宿如此难忘的人。我们一定会再来的。 （原文） What an incredible few nights we had at the Lake Austin Spa Resort. We can’t thank Cindy enough for making this happen. It was nothing short of amazing, from the staff to the atmosphere, to the food and amenities, the whole experience was beyond incredible. Paula and her team were great at the dock, giving us surf time behind their new Centurion Ri230, and a wonderful informational boat cruise up the river. The new paddle boards and pedal kayaks were perfect to explore the amazing river scenery around the resort (and perfect to get into those tight little fishing holes). The food was in a league of its own. With mouthwatering flavors and flawless service, the chef and his team had every bite tasting better than the last. Thank you to everyone who made this stay beyond incredible. We will be back.

（由 Google 翻译）我们只使用了水疗中心（没有住在度假村里）。酒店本身很漂亮——但如果你是为了水疗中心而来，那就做好失望的准备吧。水疗中心非常陈旧，令人失望。没有任何冷水设施。热水浴缸的温度设定在98华氏度（38摄氏度）左右（应该是102到104华氏度），桑拿房干脆就不用开了，因为它太凉了。蒸汽房噪音大得惊人，而且温度也不太高。水疗中心的租户（Cale）甚至没有带我们去更衣室展示设施，储物柜也坏了，这真的不值我们花的钱。 不过，值得庆幸的是，我们的按摩师非常棒。Sophia做得非常出色，把这家酒店的评级从一星提升到了两星。 （原文） We only utilized the spa (didn't stay at the resort). The property itself is beautiful- but if you're coming for the spa, prepare to be underwhelmed. The spa is VERY dated and underwhelming. There's no access to any cold features. The hot tub is set to around 98 degrees (should be 102 to 104 degrees) the sauna might as well not be turned on at all because it's so cool, the steam room is incredibly LOUD and doesn't get super hot either. The spa tenant (Cale) didn't even walk us into the locker room to show us the features, the lockers were broken, it was really just not worth the money we paid. However, the bright light is that our massage therapists were tremendous. Sophia did an amazing job and elevated this place from a one star to a two star rating,

（由 Google 翻译）前台和员工都很友好，所以我毫不犹豫地给了他们额外的小费，就像我一贯的做法一样，只要员工服务好，我都会这么做。然而，这篇评论是专门针对度假村本身的。请理解，我的评价是基于我支付超过1000美元的预期，而不是75美元。我来这里原本期待的是一次愉快的体验，让我想要再次光顾，但很遗憾，我的期望落空了。度假村本身显得空荡荡的，令人失望，有点破旧，而且价格过高（任何经常光顾豪华水疗中心的人都会认同这一点）。我和丈夫购买了价值超过1000美元的一日通行证，但大约两个小时后我们就离开了，因为我们不想把时间浪费在这个缺乏真正豪华水疗中心应有的愉悦和放松氛围的地方。我很失望，因为我真的很想好好享受这里。 （原文） Front desk and employees are friendly so I had no issue tipping them extra as I always do with any place that has nice employees. However this review is specifically for the resort itself. Please understand that my review is on par with my expectations if I pay over $1000 and not $75. I went to this place expecting a pleasant experience that would make me want to return but I am sad that wont be happening. The resort itself seemed empty, underwhelming, a bit run down and overpriced (anyone who frequents luxury spas would attest to this statement). My husband and I purchased day pass worth over 1k and we left after about 2 hours bc we didnt want to waste our day away at this place that lacked the essence of joy and relaxation of an actual luxury spa. Disappointed bc I really wanted to enjoy this place.

（由 Google 翻译）超棒的女生度假水疗度假村！我们尽情享受了这个全包式湖畔养生度假村的一切！离开时，我们感觉身心放松，焕然一新！我们完全爱上了这个度假村！这里有超多活动可供选择（每天大约25项）！我们体验了放松身心和葡萄酒巡游、皮划艇、学习打麻将、恢复性睡眠研讨会、日本剑术、瑜伽、水中伸展、鸡尾酒品鉴课、水上自行车，还体验了水疗！ 餐食太棒了！！！厨师采用健康的当地食材，烹制出最美味的佳肴。我们最喜欢的是：牛油果吐司、烤鸡牛油果沙拉三明治、秋季谷物碗、墨西哥卷饼碗、德州小宝石沙拉和特色意面！ 工作人员热情周到，是健康专家，他们希望您拥有最美好的体验，真正享受放松、焕活和充电的乐趣。他们鼓励你穿着浴袍去餐厅用餐或游览度假村——放松身心，重新找回自我，和朋友们叙旧！我们做到了！特别感谢：Bianca、Alex、Hunter、Monica、Jennifer、Carrie 和行政总厨 James Limon。 度假村太美了！！！宁静的湖景、迷人的乡村小屋和别墅，还有那么多放松的地方，还有我们最爱的：水疗中心！超级放松！面部护理、磨砂和全身裹敷都是我们的最爱！ 我强烈推荐这家度假村和水疗中心！我们还会再来的！ （原文） BEST Girl’s Getaway Spa and Resort! We took advantage of EVERYTHING this all-inclusive lakeside wellness retreat had to offer! We left feeling relaxed and rejuvenated! We absolutely fell in love with this resort! There are so many activities to choose from (about 25 activities each day)! We did Wind Down and Wine Cruise, Kayaking, Learning to play Mahjong, Restorative Sleep Seminar, Japanese Sword Fighting. Yoga, Aqua Stretch, Cocktail Tasting Class, Hydrobikes, and the SPA! The meals were amazing!!!! Healthy, locally sourced ingredients that the Chef combined to make the most delicious, gourmet meals. Our favorites were: Avocado Toast, Grilled Chicken & Avocado Salad Sandwich, Autumn Grain Bowl, Taco Bowl, Texas Lil Gem Salad, and Pasta Specials! The staff is the most welcoming, considerate staff and wellness experts that want you to have the most wonderful experience and truly embrace relaxing, refreshing and recharging. They encourage you to wear your robes to meals and around the resort- Unwind and reconnect with yourself and catch up with friends! And we did! Big shout outs to: Bianca, Alex, Hunter, Monica, Jennifer, Carrie and Executive Chef James Limon. The resort is just beautiful!!! Serene lake views and charming, rustic bungalows and cottages, so many different places to relax and then our favorite: the Spa! SOOOOO RELAXING! Facials, Scrubs and Wraps were our favorites! I highly recommend this resort and spa! And we will be back!

（由 Google 翻译）价格和服务质量不符。他们没有合适的床/躺椅来做产前按摩。他们给我准备了一个很大的孕妇枕，我睡不着，只能侧卧，这很不舒服，也导致我们起床晚了。设施也老旧了。按摩和面部护理要花近700美元，这服务简直是坑人。前台根本不关心我的体验。这篇评论是我2025年7月的经历。 （原文） The pricing does not align with quality of service. They did not have proper beds/reclining beds for a prenatal massage. They had a massive pregnancy pillow that didn’t fit me so the only option was to be lying on my side which was uncomfortable which also resulted in us starting late. Ameninties are outdated. Paying almost $700 for a massage and facial is an absolute rip off for the services provided. Front desk was not concerned about my experience. This review was from my experience in July 2025.

（由 Google 翻译）这是我们第二次光顾这家餐厅，体验和第一次一样完美。今天我们分享了几道菜，每道菜都很棒——但真正令人印象深刻的是服务员克里斯的服务。 从克里斯走到我们桌边的那一刻起，他就热情友好，真诚体贴。他轻松地处理了我们的所有要求，并且把握时机的能力恰到好处——总是细心周到，却又不会显得突兀。 我还想特别强调一下凯莉经理的积极能量。我直接告诉她我们这次用餐非常愉快，她的管理风格显然对员工和整体顾客体验都产生了积极的影响。这里热情友好的氛围真正体现了卓越的领导力。 （原文） This was our second visit to the restaurant, and it was just as perfect as the first. We shared a couple of dishes today, and everything was excellent—but what really stood out was the service from our waiter, Chris. From the moment he approached our table, Chris was warm, friendly, and genuinely thoughtful. He handled all of our requests with ease and had a perfect sense of timing—always attentive without being intrusive. I also want to highlight the positive energy from Manager Kaylee. I let her know directly how much we’ve enjoyed our visits, and it’s clear that her management style has a positive impact on both the staff and the overall guest experience. The welcoming atmosphere here truly reflects great leadership.

（由 Google 翻译）这家酒店给我留下了非常深刻的印象。房间很漂亮，洗漱用品也很棒，而且到处都一尘不染。一楼的小酒吧和早餐也让我非常满意。最后一晚回来时，我还发现礼宾部送了我一份小礼物，真是既贴心又慷慨。我一定会再次入住。 （原文） I was very impressed with this hotel. Beautiful room, excellent toiletries and everywhere was spotless. The little cocktail bar on the ground floor, and breakfast were also a highlight. On my last night, I came back to find a small gift from the concierge which was very thoughtful and generous too. I’d definitely return.

（由 Google 翻译）首先，我想说我非常欣赏这家酒店。它确实是奥斯汀最美丽、最高端的酒店之一，所以我经常光顾，并推荐给外地的客人。然而，我不得不分享我对每次光顾时遇到的不一致的失望，最近一次是昨晚。 我提前打电话确认了La Piscina餐厅的座位情况，她从纽约来探望我的母亲，她很喜欢在那里用餐。我被告知有三个座位，先到先得（这没问题），于是我跳上车，朝那个方向开去（记住，我住得不远）。然而，当我们到达时，代客停车的人却告诉她，酒店已经客满，我们不能进去。这让人困惑和沮丧——尤其是在电话里她向我保证酒吧有空位之后。 最让我困扰的是，这并非个例。尽管我多次造访并接待来自全国各地的客人，但我发现酒店的沟通和整体宾客体验始终不一致。对于一家定位于高端酒店，在选择有限的城市提供优质服务的酒店来说，这种程度的不可预测性令人沮丧。 我希望您能将此视为建设性的反馈。这样的经历让我犹豫是否继续推荐或经常光顾这家酒店，考虑到我如此重视您所做的一切，这令人失望。我希望未来沟通和宾客便利性方面能够更加一致，以便体验与酒店本身的魅力和潜力相匹配。 （原文） I want to begin by saying how much I admire the property. It truly is one of the most beautiful and elevated spaces in Austin, which is why I’ve chosen to frequent it often and recommend it to guests from out of town. However, I feel compelled to share my disappointment with the inconsistency I’ve experienced during visits, most recently last night. I had called ahead to confirm seating availability at La Piscina for my mother, who was visiting from New York and loves dining there. I was told there were three seats available first come first serve (not a problem) hopped in the car and headed that way ( keep in mind I don’t live that far). When we arrived, however, she was told at valet that the hotel was at capacity and we would not be allowed in. This was confusing and frustrating—especially after being assured over the phone that seats were available at the bar. What troubles me most is that this isn’t an isolated incident. Despite the number of times I’ve visited and brought guests from around the country, I’ve found the communication and overall guest experience to be consistently inconsistent. For a property of this caliber, one that positions itself as an elevated alternative in a city with limited options this level of unpredictability is disheartening. I hope you’ll take this as constructive feedback. Experiences like this make me hesitant to continue recommending or frequenting the property, which is disappointing given how much I value what you’ve built. I’d love to see greater consistency in communication and guest accessibility moving forward so that the experience matches the beauty and potential of the hotel itself.

（由 Google 翻译）如果您正考虑在奥斯汀普罗珀酒店举办婚礼，我们强烈建议您不要选择这家酒店。我们对2025年9月在该酒店举办的婚礼服务深感失望。与酒店指派的活动经理合作的经历糟糕透顶。我们原本期待的是一场完美无瑕、令人难忘的婚礼，但活动经理始终缺乏沟通、缺乏专业精神且迟到，这对于一家以提供奢华服务而自豪的酒店来说，是不可原谅的。 一个严重的问题是账单缺乏透明度。我的信用卡在没有任何事先通知或明细账单的情况下被扣除了数万美元。在我要求提供明细账单后，发现存在多处错误，但直到婚礼结束后才退款。此外，活动经理在没有进行任何透明沟通的情况下，擅自更改了宴会订单（BEO）上的多个项目数量和费用，并反复施压要求我们签署BEO，尽管多个草稿中都存在诸多错误。 在整个策划过程中，活动经理的混乱无序显而易见。当他无法回答我们的问题时，他既不承认知识上的不足，也不及时跟进。他经常提供错误信息。他非但没有与我们合作寻求解决方案，让我们感到被理解和满意，反而让我们觉得他处处都在反对我们的意愿和利益。 活动当天出现了诸多问题，充分表明奥斯汀普罗珀酒店团队缺乏支持和尊重。工作人员在布置场地时斥责我们的供应商，这种做法既不专业，也不尊重人，更造成了不必要的紧张气氛。自助餐服务期间，多种菜品售罄且未能及时补充，严重影响了宾客体验。此外，还有两名未经授权的人员进入活动场地，扰乱了我们的活动。 我们对活动策划的糟糕管理以及我​​们特殊日子中多个关键环节的执行水平深感不满。在我们为期一周的多场婚礼活动中，我们与30家供应商合作，而奥斯汀普罗珀酒店是唯一一家给整个过程带来不必要的焦虑、压力和负面情绪的供应商。我们原本信任他们的团队能够提供卓越的服务，但在如此重要的场合却遭遇了无数问题，这让我们非常失望。 （原文） If you are considering hosting your wedding event at the Austin Proper Hotel, we would strongly recommend not moving forward with this venue. We are deeply disappointment with the service provided for our wedding event hosted in September 2025. We had a horrendous experience working with our assigned event manager. We expected a seamless and memorable experience, but instead our experience with the event manager’s consistent lack of communication, lack of professionalism, and lack of punctuality is inexcusable for a hotel that prides itself on delivering luxury service. A significant issue was the lack of billing transparency. I was charged tens of thousands of dollars to my credit card without prior notice or an itemized statement. After I requested an itemized statement, multiple errors were found and a refund was not provided until after the wedding event. In addition to this, the event manager changed multiple line-item quantities and costs on the BEO without transparent communication and repeatedly pressured us to sign the BEO despite persistent errors across multiple drafts. The event manager’s disorganization was obvious throughout the entire planning process. When unable to answer our questions, he failed to admit gaps in his knowledge or provide timely follow-up. He would often provide us with false information. Rather than collaborating with us to reach solutions that made us feel understood and content, every obstacle we faced felt as though he was opposing our preferences and interests. Multiple issues arose on the day of our event that clearly demonstrated a lack of support and respect from the entire Austin Proper Hotel team. The staff berated our vendors during setup which is unprofessional, disrespectful, and created unnecessary tension. During buffet service, several items ran out and were not replenished promptly, negatively impacting the guest experience. In addition, two unauthorized individuals were permitted access to the event floor and crashed our event. We are deeply dissatisfied in the mismanagement of the event planning experience and substandard execution of several key aspects of our special day. We worked with 30 vendors across our multi-event wedding week, and the Austin Proper Hotel was the only vendor that added unnecessary anxiety, stress, and negativity to the process. We trusted the team to deliver exceptional service, and it was disheartening to encounter innumerable issues during an important occasion.

（由 Google 翻译）总体而言 酒店不错，但要注意收费 优点 + 酒店和房间设计精美。 + 员工非常友好且乐于助人 + 维护和清洁良好 + 早餐味道不错 缺点 - 餐厅在所有账单中加收4%的“健康费”。我问了前台，被告知这是为了帮助社区。经过调查，我发现这笔费用似乎是为了支付员工的健康福利。将这些费用作为额外费用加到账单中，而不是包含在菜品的基本价格中，真是太不礼貌了。这笔费用还额外加到了每日添加到房费中的“度假费”上。 - 我的房间音响坏了（网线不供电）。我在入住的三天里提到过两次，但一直没有修好。 - 虽然我的房间每天都会打扫得很干净，但我重新摆放的东西（比如灯、酒店广告等等）总是被挪回去。我不想洗手的时候总是看着水疗中心的广告。 - 我看不到任何环保措施 （原文） Overall Nice hotel but beware of fees Positive + Nicely designed hotel and rooms. + Staff very friendly and helpful + Well maintained and cleaned + Breakfast tasted good Negative - The restaurant added a 4% "Wellness fee" to all bills. Asking at the reception I was told this was to help the community. Researching only it seems it is meant to pay for employees' health benefits. Really poor style to add such costs as extras, instead of having them included in the base price of the dishes. This is also on top of the daily "Resort fee" being added to room cost. - My in-room speaker didn't work (cable didn't provide power). I mentioned it twice during my three day stay but it was never fixed. - While my room was cleaned well daily, stuff I had rearranged (lamps, hotel ads, etc.) were always moved back. I don't want to always have to look at ads for the spa while washing my hands. - I couldn't see any environmental work being done

（由 Google 翻译）我们参加了这里的一个活动，对这里的设施和工作人员都非常满意。每个人都非常乐于助人、热情友好，尤其是餐饮服务人员。看得出来管理层以友善和支持为导向——整个过程都非常愉快。 （原文） We attended an event here and we're so impressed by the facility as well as the staff members. Everyone was so helpful and kind, especially the catering staff. You can tell management leads with kindness and support - great time all around.

（由 Google 翻译）我们在Proper Hotel的体验简直棒极了。酒店位置优越，Peacock和La Piscina餐厅的食物品质令人惊艳，酒吧员工（尤其是Bianca）的服务非常出色，Goldie’s的Evie Perry做的咖啡和松饼也堪称一流！ （原文） Our experience at the Proper Hotel is simply phenomenal. The location, incredible quality of the food at Peacock and La Piscina restaurants, exceptional bar service from staff (Bianca) and outstanding coffee and muffins from Evie Perry at Goldie’s!

（由 Google 翻译）独自一人来这里享受一天的水疗。主泳池非常棒。水疗中心旁边的泳池视野很好，但周围的景观略显不足。 项目安排丰富多样，但绝对偏向初学者，无论是瑜伽、冥想还是其他项目。 员工优秀，场地宽敞，您可以自由漫步，不会与他人过多碰撞。 我发现水疗服务由经验丰富的专业人士提供，服务质量高，理疗前后都设有安静的休闲室。 我确实认为女更衣室需要改进。感觉很狭小，浴室也像基督教青年会（YMCA）那种隔间，隔间之间有缝隙，可以透过缝隙看到里面的人，整体来说不够独立私密，水疗中心更衣室的美观度也不够高。 考虑到规模和活动内容，这确实让我想起了工作休闲度假的地方，但总的来说，这是一次不错的体验，只是不一定非得是那种地方。我要回去了。 （原文） Came here solo for a spa day. The main pool is really nice. The one next to the spa has a good view, but the landscaping around it is lacking. The programming offered a lot of variety, but definitely on the beginner side, whether it be for yoga, meditation or otherwise. Excellent staff and large grounds so you have room to roam without bumping into other people too much. I found the spa services to be high-quality knowledgeable practitioners, and tranquil relaxation room before and after treatments. I do think the women’s locker room needs some upgrading. It felt quite small and the bathrooms were similar to what you would find and some sort of YMCA - the kind of stalls that have slits in them where you can see through not individual and private enough overall, just the aesthetic in the locker room area of the spa wasn’t up to par. This did remind me of somewhere that you would go for a work retreat, just given the scale and the activities but overall it was a good experience just not necessarily somewhere. I’m gonna be going back to.

（由 Google 翻译）我很庆幸在 Miraval 度过了一段美好的休息时光，也享受了各种体验，然而出于以下几点原因，我感觉这里不值这个价。首先，虽然是全包服务，但食物却很糟糕。所有食物都寡淡无味，而且尝起来像是微波炉加热的。就连早餐也很糟糕，这令人震惊。教练、课程和水疗都很棒，但我觉得我浪费了钱，参加了一次不太好的私人课程。服务也不好，因为他们两次忘记了生日蛋糕，而生日蛋糕是他们为一个特殊场合准备的。通往房间的走廊地毯磨损严重，走廊本身也散发着陈旧发霉的味道。一位体验策划人员非常紧张，被客人压得喘不过气来，他冲我的朋友大喊大叫，因为他站在桌子后面。我们到达时，网络断了，所以他们不让我们进房间。他们要求每个人都把信用卡号写在一张纸上，这似乎不太安全。到达中心的热水浴缸在整个旅程中都是冷的。 （原文） Grateful for the time to rest and the experiences at Miraval however did not feel it was worth the price for a few reasons. First, while it was all inclusive the food was gross. Everything was bland and tasted microwaveable. Even breakfast was bad which was shocking. The instructors, classes offered and spa were incredible but I felt I wasted my money on a private session that was not very good. The service was not great as they forgot the birthday cake twice for a special occasion at dinner. The carpet was worn in the hallways to the room and the hallway itself smelled old and musty. One of the experience planners was very stressed and overwhelmed by guests and yelled at my friend for standing behind the desk. When we arrived the internet was down so they could not let us in our rooms. They wanted everyone to write their credit card numbers down on a piece of paper which did not seem safe. The hot tub at the arrival center also was cold the entire trip.

（由 Google 翻译）太棒了！听朋友赞不绝口三年后，我终于有机会去米拉瓦尔奥斯汀度假村 (Miraval Austin) 体验一番。她对这家度假村的评价如此之高，以至于我都开始叫她“非官方代言人”了。这次我和她带领的大约20位优秀的职业女性一起参加了一个健康静修之旅。整个体验都非常棒。 度假村美极了。从园林景观到令人惊叹的景色，一切都令人叹为观止。两个泳池都是无边泳池，配有热水浴缸、充足的座椅和绝佳的视野。泳池区域配备了洗手间、毛巾和防晒霜，应有尽有。我的房间就在水疗中心对面，位于三楼，所以视野简直太棒了！周围绿树成荫。一位工作人员告诉我，这间房间是酒店一位资深客房经理最喜欢的房间。我感觉自己真是太幸运了。现在树叶开始变色，秋色渐浓，我可以想象那里的景色该有多么迷人。 我个人非常喜欢这里的食物。我是一位忙碌的妈妈，最近不太喜欢做饭。所以，有人帮我准备饭菜让我非常开心。我发现那里的食物确实很美味。餐厅提供时令菜单，早餐和午餐时段还设有吧台，提供很多健康的选择。我只在餐厅吃过一次晚餐。我们入住的第一晚是参加一个私人团体晚宴。但我知道，那里的土豆泥会永远留在我的记忆中。小吃吧也有很多健康的选择。我每天都很喜欢新鲜水果、鹰嘴豆泥、蔬菜和蛋白球。还有芙蓉薄荷茶！ ***厨师之吻*** 我只体验了按摩，但我的按摩师非常细心，认真倾听了我的需求。这是我体验过的最好的按摩之一。更衣室有点拥挤，但浴袍很柔软，拖鞋也很舒服。水疗淋浴区有很多你可能需要的用品，比如发圈、发夹和润肤露。这里还有干湿桑拿房和热水浴缸。 课程会根据你的水平进行调整。既会督促你进步，也会提醒你大多数人来这里的目的是放松。我最喜欢的课程不是体能训练课，而是“平衡生活”课（找到讲义后会更新老师的名字）。她鼓励我们真正地放下电子设备，并给了我一些建议，我至今仍在实践。我还每天都在运用呼吸练习课上学到的技巧。这些呼吸技巧改变了我的人生。 住宿干净、宽敞、舒适。我听说这里的床很棒。非常舒适温馨。房间里有冰箱，里面放着水壶，还有热水壶，可以泡咖啡和茶。阳台上也有座位。 我们一行人将于 2026 年再次入住。我已经迫不及待了。我甚至可能再多住一两天，因为两天对我来说根本不够。感谢 Miraval Austin 为我们带来如此难忘的体验。❤️ （原文） AMAZING! I finally had the opportunity to visit Miraval Austin after hearing a friend rave about it for 3 years. So much so that I started calling her the unofficial spokesperson for the resort. I visited with a group that she led of roughly 20 amazing career women for a wellness retreat. It was an all around wonderful experience. The resort is beautiful. From the landscape to the amazing views. Both pools are infinity with a hot tub, plenty of seating, and great views. The pool areas were equipped with restrooms, towels, and sunscreen. Everything you could need. I had a room directly across the walkway from the spa and on the 3rd floor so the view was incredible! Lots of greenary. A staff member even shared that this particular room was a favorite of one of the housekeeping managers who has been with the property for a while. I really felt like God smiled on me. I can only imagine how beautiful that view must be now that the leaves have started to change for fall. I personally loved the food. I’m a busy mom who does not enjoy cooking these days. So I get pretty excited about someone else handling the meals. I did find the food delicious. There’s a seasonal menu with a bar during breakfast and lunch to give lots of healthy options. I only had the opportunity to eat dinner once in the restaurant. Our 1st night was a private group dinner. But know that the mashed potato’s will forever hold a place in my heart. There were also healthy options in the snack bar. I enjoyed the fresh fruit, hummus and veggies, and protein balls everyday. The hibiscus mint tea! ***chef’s kiss”*** I only had the opportunity to experience the massage but my therapist was very attentive and truly listened to my requests. One of the best massages I’ve ever experienced. The changing room is a little cramped but the robes were plush and slides quite comfortable. Lots of supplies that you may need in the spa shower area like hair ties, tips, and lotion. There’s a wet and dry sauna as well as a hot tub. The classes met you at your level. Pushed you but reminded you that most people’s intent is to relax. My fav class was not physical but the Living Life In Balance class with (will update with instructor’s name once I find my handout). She pushed us to truly honor the act of unplugging and gave several pointers that I have implemented to this day. I’ve also utilized the skills I learned in the Breathwork class daily. Life changing breathing techniques learned. The accommodations are clean, spacious, and comfy. I heard so much about the beds. They’re very plush and welcoming. There’s a fridge with a water pitcher as well as a kettle with coffee and tea options. There’s a balcony with seating as well. My group will return in 2026. I can’t wait to go back. May even add an additional day or 2 because 2 days was simply not enough for me. Thank you Miraval Austin for such a memorable experience. ❤️

（由 Google 翻译）我还没机会住在这里，但去过那里几次，每次都真的会心潮澎湃，因为这里太美了，遇到的每个人都很友善。我也很喜欢这里没有数码设备，你可以真正地活在当下。他们有日票，所以我强烈推荐你去看看！这里环境优美，充满灵性。🥰 （原文） I have not had the opportunity to stay here just yet, but I have been to the property a few times, and every time I literally get chills because of how beautiful it is, and how nice everyone you encounter is. I also love how it’s digital-free, and you can really be present in the moment. They do have day passes, so I highly recommend you check them out! Nice, beautiful place with soulful intentions. 🥰

（由 Google 翻译）这家酒店太棒了——真正的成人休憩胜地！课程精彩绝伦，食物也令人垂涎欲滴。房间略显陈旧，但依然舒适，空调一流，床上用品也很棒。前台的Shinny热情好客，辅导员Lori也非常棒。我强烈推荐她上她所有的课！ 由于手机关机，很难拍到其他照片！ （原文） This property is phenomenal—a true retreat for adults! The classes were outstanding, and the food was exceptional. The rooms are slightly outdated but still comfortable, with excellent air conditioning and divine bedding. Shinny at the front desk was incredibly welcoming, and Lori, the facilitator, was phenomenal. I highly recommend taking all of her classes! It was hard to take other photos as I had my phone off!

（由 Google 翻译）我和两个已成年的女儿在奥斯汀 Miraval 度过了精彩纷呈、充满活力的三天。整个体验非常棒，每个人都热情好客。我们尤其要特别指出三位工作人员，他们付出的努力远远超出了职责范围。Denise（不知道她的姓氏）在创建、理解、更新和更改活动方面提供了帮助。前台的 Christen（不知道她的姓氏）不仅负责办理入住手续，还在整个周末指导我们。Laurie Burdicka 的建议改变了我们的人生。我们非常喜欢她的悲伤辅导课程，甚至为我们每个人都安排了私人课程。我们一定会再来的！ （原文） My two adult daughters and I spent a remarkable and life-affirming three days at Miraval Austin. The entire experience was amazing and everyone was warm and welcoming. Particularly, we want to point out three people who went way above and beyond the call of duty. Denise (don’t know her last name) was available to help with Creating, Understanding, Updating, and changing activities. Christen (Don’t know her last name)in the front office went way beyond check-in duties, guiding us throughout the weekend. Laurie Burdicka gave advice that was life changing. We liked her grief counseling class so much that we scheduled private sessions for all of us. We will return!

（由 Google 翻译）天哪🤩这简直是终极健康度假胜地！！！👍👍👍💪💪💪😌😇😎 它的占地面积、正念主题以及丰富的身心活动都令人印象深刻🥰 食物和饮料都是健康营养的有机食品😋😃 全包式度假村住宿费用结构让我们少了一件操心的事。当然，一些私人课程、特别活动和水疗护理不包含在内。我强烈推荐大家来体验 Miraval，享受自我护理和放松身心的乐趣！👍👍 （原文） OMG🤩 This is the ultimate wellness vacation spot!!!👍👍👍💪💪💪😌😇😎 super impressed by its acreage mindful theme, tons of activities for the body and the mind🥰 Foods and drinks are healthy and nutritious organically😋😃 All-inclusive resort stay fee structure makes us have one less thing to worry about. Of course, some private sessions and special activities and spa treatments are not included. I highly recommend people come EXPERIENCE Miraval for self care and reset purposes!!👍👍

（由 Google 翻译）这真是家很棒的酒店！毫无疑问是我住过的最好的酒店之一。视野开阔，房间也非常漂亮。我很喜欢酒店的室内设计，时尚现代。房间里的电视可以观看Netflix，而且尺寸合适。床和床单都很舒服。浴室里的高压淋浴喷头，水流顺滑，感觉非常舒服！ 客户服务非常出色。员工非常友好，致力于确保您拥有愉快的体验。 酒店内有两家餐厅。我们很喜欢Corner餐厅酒吧区的薯条和玉米片。客房送餐服务包括早餐鲜榨果汁，我们尝试了一下，味道很棒。 地理位置优越。他们提供代客泊车和自助停车服务。我们非常喜欢这家酒店，希望不久的将来还能再来！ （原文） This is truly a great hotel! Hands down one of the best I've stayed in. Great view with very nice rooms. Love the interior design, it's very sleek and modern. The TV in the room has Netflix and it's a decent size. Bed and sheets were comfortable. The pressure shower in the bathroom was really smooth on the skin! Customer service is exceptional. The staff is quite friendly and want to make sure you have a good experience. There is 2 restaurants inside the hotel. We enjoyed the fries and nachos from the bar area in the Corner restaurant. The in room dining options have fresh pressed juice for breakfast, we tried it and it was amazing. Good location. They have valet parking and self parking as well. We enjoyed it so much we want to return in the near future!

（由 Google 翻译）这家酒店太棒了！从您抵达的那一刻起，酒店就为您提供卓越的服务。即使是工作日的晚上，工作人员也热情周到，尽职尽责，真想知道周末的服务会如何！酒店内的餐厅值得一试，如果您入住，我强烈建议您去看看他们美丽的泳池区。床很舒服，客房服务也很棒。热情周到的服务让我对这家酒店赞不绝口。 （原文） Gorgeous hotel. The hotel provides exceptional service from the moment you arrive as a guest. They were kind and on their A Game on a weekday evening, so I wonder what their weekend staff is like! Try the restaurants on site and if you stay, I suggest checking out their beautiful pool area. Comfortable bed and great room service. The attentive staff really sold me on the place.

（由 Google 翻译）这是一家非常棒的酒店。员工们都非常友善，乐于助人，甚至超出了预期。无论是商务出行还是度假，这里都是绝佳之选。我请前台帮忙把一些箱子从房间搬到会议室。Girma 推来一辆小车，非常热心地帮我搬运箱子，而且搬运时非常小心谨慎。他们竭尽全力让客人感受到关怀。我强烈推荐这家酒店。 （原文） This is a very nice hotel. People are really nice and go above and beyond to help. Great for business or vacation place. I asked the front desk to help me to move some boxes out of our room to a conference room. Girma brought a cart and was very helpful and handled the boxes with respect and care. They work very hard to make the guest feel cared for. I recommend this hotel.

（由 Google 翻译）周末来这里参加婚礼，感觉酒店非常热闹友好，地理位置也绝佳。早上我们穿过马路到公园，那里有一辆咖啡车，供应一些最棒的拿铁和咖啡。再来个牛角面包，开启美好的一天吧！ 因为酒店离所有地方都很近，所以我们没有在酒店里吃晚餐。第一天晚上我们去了Terry Black BBQ，步行15分钟就到了，穿过河边。我们在那里度过了愉快的时光。 第二天我们还步行去了市中心的图书馆。 我们在酒店旗下的Corner餐厅吃了午餐，味道很不错。 总的来说，这家酒店氛围很好，最重要的是非常方便。 （原文） Stayed here over the weekend for a wedding and we found the hotel to be very lively, friendly and great location. In the morning we walk across the street to the park where there's a coffee truck that serves some of the best latte and coffee. Get yourself a croissant too and it makes your morning nice and bright. We didn't have dinner inside because it's so close to everything. First night we talked to Terry Black BBQ, it took us 15 minutes walking pass the river. We had a great time there. We also walk to the downtown library on the next day. We did have lunch at the Corner restaurant which belongs to the hotel and it was very nice. Overall the hotel gives a very good vibe and the main thing is very convenient.

（由 Google 翻译）在我迄今为止的万豪体验中，这是最好的一次。 房间装修精美，现代而干净，没有明显的损坏。 酒店本身非常漂亮，交通便利。 泳池区很棒，尤其适合几个小时的休息。 我对这家酒店唯一的不满是，在我们参加会议期间，很难找到瓶装水——他们总是给我们提供软饮料或咖啡，但住了几天之后，这可不是你想要的。 （原文） Of my Marriott experiences to date, this was the best. Rooms were nicely done, modern and clean, and no real damage to note. The hotel itself is very nice and well marked in terms of getting around. The pool area is great, especially for a few hours break. The only criticism I would have about the hotel is that for our conference it was incredibly difficult to find bottled water - instead we were always offered soft drinks or coffee, which after a couple of days inside, isn’t what you want.

（由 Google 翻译）客房送餐员道格非常专业、友好，而且在我点餐出错时也很细心周到。和他沟通非常愉快！ 房间还不错，食物总体来说也还可以。我们点的汉堡很美味，凯撒沙拉就比较一般，没什么特别的，就是罗马生菜、面包丁、帕玛森芝士碎和一包肯氏凯撒沙拉酱。牛油果酱如果不是那么辣的话，应该会很好吃！ （原文） Room service runner Doug was professional, friendly and very attentive when I made a mistake with my order. Was great dealing with him! Room was fine and overall the food was good. The burger we ordered was very tasty, the Caesar salad was just average, nothing special as it was just romaine, croutons, sprinkle parm and a packet of Ken’s Caesar dressing. The guacamole would have been good if it wasn’t so unbelievably spicy!

（由 Google 翻译）太棒了！我喜欢非常棒的酒店，奥斯汀JW万豪酒店绝对是我住过的最好的酒店之一。这家酒店美极了。从我入住到离开，服务、周到的安排以及所有额外设施都令人难以置信。我的房间非常干净，舒适无比，毛巾柔软舒适，床铺豪华，淋浴水压是我住过的所有酒店中最高的，而且客户服务也是一流的。我因为参加会议在这家酒店住了三天，虽然我以前从未去过奥斯汀，但因为这次的经历，我一定会再来的。Corner餐厅的调酒师Chris和Wyatt的服务也非常棒。他们非常友好热情。我对这家酒店赞不绝口。奥斯汀JW万豪酒店是住宿的最佳选择。绝对棒极了。向全体员工、总经理以及酒店的每一位员工致敬。A++++++ （原文） AMAZING! I like really nice hotels and the JW Marriott in Austin was absolutely one of the BEST hotels I've ever stayed in. This property is beautiful. From the moment I checked in, to the moment I left, the service, the attention, and all the extras were unbelievable. My room was very clean, so incredibly comfortable, the softest towels, luxery bed, the absolute best water pressure in any shower I've ever used, and the customer service was top notch. I stayed at the hotel for 3 days for a conference and I've never been to Austin, but because of this experience, I will definitely be back. The service at the Corner restaurant with the bartenders, Chris and Wyatt, was also wonderful. They were so nice and accommodating. I can't say enough great things about this hotel. The JW Marriott in Austin is a TOP spot to stay. Absolutely amazing. Kudos to the whole staff, the general manager and everybody at this property. A++++++

（由 Google 翻译）在奥申短暂出差期间住了几晚。房间宽敞，设施齐全。床很舒服。酒店大堂和主酒吧装饰精美。我在酒店的605咖啡厅吃了早餐，土豆、鸡蛋和奶酪玉米卷非常美味。我还在Giraldi's餐厅吃了晚餐，大比目鱼菜非常美味。 （原文） Spent a couple of nights on a short business trip to Austion. The room was spacious and well equipped. Bed was very comfortable. The hotel lobby is nicely decorated as is the main bar. I grabbed breakfast at the 605 Cafe in the hotel and the potato, egg, and cheese taco was delicious. I also had dinner at Giraldi's and the Halibut dish was outstanding.

（由 Google 翻译）我已经在范赞特酒店住过两次了，我可以自信地说，它是奥斯汀最好的酒店之一。 房间总是一尘不染，舒适宜人，而且氛围独特有趣，让入住体验倍感特别。从你抵达的那一刻起，工作人员就竭尽全力——前台热情友好的微笑（甚至还送了一杯饮料！）立刻就营造出一种宾至如归的感觉。代客泊车团队也同样令人印象深刻，他们非常轻松专业地处理我们的车辆和停车事宜。他们不会错过任何细节！强烈推荐！ （原文） After staying at Van Zandt twice now, I can confidently say it’s one of the best in Austin. The rooms are always spotless, comfortable, and have such a fun, unique vibe that makes the stay feel special. From the moment you arrive, the staff goes above and beyond—being welcomed at the front desk with a friendly smile (and even a drink!) sets the tone right away. The valet team was just as impressive, handling our car and parking with absolute ease and professionalism. They don’t miss any details! Highly recommend!

（由 Google 翻译）虽然地理位置和员工都很棒，但酒店本身除了大堂之外，还有待进一步的呵护。走廊光线昏暗，很容易让人忽略一些比较破旧的地方，房间也感觉有点破旧（有破损）。不过，一切都很干净，服务也很棒。总的来说，这次住宿体验还不错，但我不确定是否会再次选择这里。 附言：酒店面向Homewood Suites一侧的音乐非常吵闹，一直持续到凌晨2点左右。如果你睡眠浅，或者不喜欢这种噪音，这家酒店可能不太适合你。 （原文） While the location and staff were excellent, the venue itself could use a little TLC beyond the lobby. The hallways are quite dark likely to draw attention away from the more worn areas and the rooms feel a bit work (knicked and word). That said, everything was clean, and the service was great. Overall, it wasn’t a bad stay, but I’m not sure I’d choose to stay here again. PS: the music on the side of the hotel facing Homewood Suites was pretty intense and went on until around 2 a.m. If you’re a light sleeper or that kind of noise isn’t for you, this might not be the best property for you.

（由 Google 翻译）我在范赞特酒店住了两晚，参加商务会议，总体体验很棒。房间宽敞舒适，尤其是床，睡得特别香甜。员工热情友好，乐于助人，退房后他们还帮我保管行李，让我可以在登机前四处逛逛，这点我很感激。唯一的不足是入住期间酒店正在进行一些施工，影响了入住体验——否则，绝对是五星级的享受。 （原文） Stayed at Hotel Van Zandt for a two-night business conference and overall had a great experience. The room was spacious and comfortable, especially the bed, which made for a restful stay. The staff was friendly and accommodating, and I appreciated that they held my luggage after checkout so I could explore before my flight. The only downside was some construction during my stay, which made things a bit less relaxing—otherwise, it would’ve been a five-star experience.

（由 Google 翻译）我和朋友们在酒店度过了非常愉快的时光！奥斯汀市中心的景色令人叹为观止，而且步行范围内有很多好玩的地方。Victor Garcia的服务非常出色，他帮我们解决了房间里的一切需求，让我们度过了一个美好的夜晚。酒店员工都很友善，乐于提供优质服务。 （原文） Me and my friends had a wonderful stayed at the hotel! The views are incredible in downtown Austin and there’s a lot to do walking distance. We received an outstanding service from Victor Garcia who helped us with everything we need at the room to have an amazing night. The staff was nice and willing to provide a great service.

（由 Google 翻译）太喜欢这家酒店了！前台的Paulina人超级好，我们深夜需要帮忙的时候她也帮了我们很多。代客泊车的Josh和Nick每次都动作麻利又热情。酒店也超级干净。满分体验！ （原文） Loved this hotel! Paulina at the front desk was super sweet and helped us out when we needed something late at night. The valet guys, Josh and Nick, were super fast and friendly every time we pulled up. The place was super clean too. 10/10 experience!

（由 Google 翻译）保琳娜是我见到的第一个人。她非常棒——热情友好，乐于助人，总是面带微笑。她还给了我很多关于当地美食和游玩的好建议。酒店每天都提供饮用水。酒店很安静。总体来说，入住体验非常好。 （原文） Paulina was the first person I saw. She was fantastic- friendly, helpful, smiling. She also gave me great tips on food and things to do in the area. Staff provided water each day. Quiet hotel. Overall very good experience.

（由 Google 翻译）这个地方超级棒。房间视野开阔，可以看到奥斯汀的美景，而且舒适宽敞。酒店还有私人教练，超级棒！泳池区也很棒，让人放松。唯一不足的是，大堂不要太吵。 （原文） This place is super nice. The rooms have a great view of Austin and they are cozy and spacious. Also this hotel has personal trainers here which is super cool! The pool area is nice and relaxing too. The only thing I wish is I wish that the lobby wasn’t super noisy.

（由 Google 翻译）希尔顿酒店潜力巨大——隔壁正在兴建一个新的会议中心——但这需要我们跳出传统的奥斯汀模式，放眼未来。虽然我很感激升级到景观房，但看到走廊里的墙纸脱落，我感到很失望。浴室也很小，浴缸/淋浴间空间狭小，更像是汉普顿酒店，而不是一家目的地酒店。我入住期间最精彩的部分是楼下宽敞现代的星巴克提供的优质服务。即使是忠诚的钻石会员，也很难不预订未来提供更高端体验的竞争对手的新酒店。 （原文） The Hilton has potential- a new convention center is already under construction next door -but it will require thinking beyond traditional Austin and looking toward the future. While I appreciated the upgrade to a room with a view, I was disappointed to see wallpaper peeling off the walls in the corridors. Bathrooms are also small and the constrained tub/ shower combination is more reminiscent of a Hampton Inn than a destination hotel. The highlight of my stay was the excellent service I received in the expansive, modern Starbucks downstairs. Even as a loyal diamond member, it will be hard to not book newer competing properties that offer a more upscale experience in the future.

（由 Google 翻译）从高层俯瞰城市景观，美不胜收。工作人员热情友好，对周边的景点了如指掌，而且距离市中心步行也很近。房间不错，但没有迷你冰箱，晚上出去玩带食物回家有点困难。 总的来说，我推荐这家酒店。 （原文） The city view from a high floor was amazing. The staff personnel were nice and knowledgeable about options in the area and its great walking distance from downtown. The rooms were good but did not have mini refrigerators in them which made it hard to bring food back from a night out. Overall I would recommend the hotel.

（由 Google 翻译）顶楼的景色美极了（很喜欢这些升级！）酒吧的饮品和服务都很棒。烤肉末通心粉太好吃了！街角有一家墨西哥卷饼餐车，卷饼很棒，而且营业到很晚，这在我们看完在派拉蒙剧院（步行即可到达）的演唱会后真是太完美了。这家酒店非常适合短暂的度假！而且还允许携带宠物！ （原文） The view from the top floor is beautiful (love those upgrades)! Drinks at the bar are good and so was the service. The burnt ends Mac was delicious! There's a taco truck down the street with great tacos that was open late which was perfect after we left the concert that's was at the Paramount Theater which was in walking distance. Perfect hotel for a quick getaway! And it's pet friendly!

（由 Google 翻译）我们最近在希尔顿酒店住了五天，总体来说体验不错——员工彬彬有礼，酒店也很舒适。不过，我们遇到的一个问题是，整个入住期间房间只打扫过一次，我们甚至一度不得不向前台索要干净的毛巾。除此之外，其他方面都非常棒。 （原文） We recently stayed at the Hilton for five days and overall had a pleasant experience — the staff were polite, and the hotel was comfortable. However, one issue we faced was that our room was cleaned only once during our entire stay, and we even had to ask the front desk for clean towels at one point. Other than that, everything else was excellent.

（由 Google 翻译）客服帕梅拉真是太棒了！我们需要一个地方来制作新的电视剧，她帮我们在奥斯汀塔可项目餐厅找到了一个私人房间……她热情友好，在这个世道里真是难得一见❤️❤️我们还会再来的。就连在大厅工作的Jr.也很友善热情❤️ （原文） Pamala from customer service was outstanding! We needed a space to work on a new tv series & she found us a private room in the Austin Taco Project… she was delightful & accommodating & how refreshing in this world we’re in ❤️❤️we will be back. Even Jr. who worked the lobby was friendly & inviting ❤️

（由 Google 翻译）酒店位置绝佳，位于市中心，步行即可到达各种活动场所。房间干净整洁，景色宜人。第一次欣赏到日出，阳光透过建筑物的倒影洒下，美不胜收。工作人员非常友善。 （原文） Great location downtown within walking distance of a variety of activities. The room was clean and the view was nice. First time watching the sunrise through the reflection on the buildings. Staff were super nice.

想去

（由 Google 翻译）地理位置优越，景色宜人，泳池很棒，还有正宗美味的德州墨西哥风味早餐。我周末来这里度假，每天早上醒来都能欣赏到河景，真是太喜欢了。我非常喜欢开放式中庭的设计。泳池的温度正适合炎热的夏日。工作人员非常优秀且友好。我非常喜欢这次住宿体验。强烈推荐。 （原文） Fantastic location, darling views, great pool, & a truly tasty authentic Tex-Mex breakfast. I visited for the weekend and loved waking up to the river view each morning. I really enjoyed the open concept atrium design. The pool was just the right temperature for a hot summer day. The staff was excellent & friendly. Absolutely loved my stay. Highly recommended.

（由 Google 翻译）这家酒店最近翻新过，内部装修非常现代、漂亮！我特别喜欢的是房间采光很好！非常干净，工作人员非常友好热情。酒店地理位置优越，步行即可到达国会街，那里的餐厅和商店应有尽有，我一定会再来的。停车费有点贵，每天62美元一晚。我希望他们能改进这一点，这样就完美了。 （原文） This hotel was recently renovated and is very modern and beautiful inside! What I particularly love is that the rooms are well lit! Very clean and the staff was very friendly and helpful. It’s also a great location within walking distance to Congress Street and all of the restaurants and shopping available there will definitely be returning. The daily parking rate is a bit expensive at $62 a night. That is the one thing I wish they would change and it would be perfect.

（由 Google 翻译）我们在奥斯汀凯悦酒店 (Hyatt Regency Austin) 参加 ACL 音乐节期间度过了一段美好的时光！这是离音乐节最近的酒店，交通非常便利，步行到音乐节现场只需 20 分钟！非常感谢客服经理 Eli，他竭尽全力让我们的体验顺利愉快。我们四天的预订出现了一些问题，他迅速、专业地处理了所有问题，态度也非常友好。他的客户服务非常出色——他把原本紧张的局面变成了一次难忘的住宿体验。感谢 Eli 和整个凯悦团队，让我们的旅程成为一次难忘的回忆！ （原文） We had a fantastic stay at the Hyatt Regency Austin while visiting for the ACL Festival! It’s the closest hotel to the festival which makes transportation super easy and the walk to the festival was only 20 minutes! A huge shoutout to Eli, the Guest Service Manager, for going above and beyond to make our experience smooth and enjoyable. We had some issues with our four-day booking, and he handled everything quickly, professionally, and with such a friendly attitude. His customer service was truly exceptional — he turned a stressful situation into an amazing stay. Thanks to Eli and the entire Hyatt team for making our trip one to remember!

（由 Google 翻译）酒店最近翻新过，看起来很棒。但它仍然感觉有些简陋，缺乏特色，可能是因为收尾工作仍在进行中（我希望如此）。起初我担心施工噪音，但幸运的是，入住期间没有听到任何噪音。 我遇到的主要问题是沟通问题。从房间或手机拨打前台的电话系统几乎无法正常工作。我的衣物还没送来，第一个电话就断线了，第二个电话让我等了20分钟才挂断，之后的每次通话都是忙音。没有人回电，我不得不自己下楼。自动电话聊天机器人只会让我更加沮丧。 一些小服务细节也存在不足。我深夜抵达时，房间里没有饮用水，我不得不主动提出要求。抵达时，我还在浴缸里发现了一根头发。 积极的一面是，自助早餐不错，选择丰富，但如果能提供浓缩咖啡饮品，而不是只有简单的咖啡和茶，那就更好了。 （原文） The hotel has recently been renovated, and the property looks great. It still feels somewhat bare and without much identity, likely because finishing touches are still in progress (I hope). I was initially concerned about construction noise, but fortunately there was none during my stay. The main issue I had was communication. The phone system to reach the front desk from the room or from a mobile phone barely works. When my laundry wasn’t delivered, my first call disconnected, the second kept me waiting 20 minutes before cutting off, and every call after that went to a busy tone. No one ever called back, and I had to go downstairs myself. The automated phone chatbot only adds to the frustration. Smaller service details also fell short. There was no drinking water in the room when I arrived late at night, and I had to request it. I also found a hair in the bathtub on arrival. On the positive side, the breakfast buffet is good, with a solid variety of options, though it would benefit from offering espresso drinks instead of only basic coffee and tea.

（由 Google 翻译）如果你喜欢在酒店上花冤枉钱，还想睡个糟糕的觉，那这家酒店绝对适合你。 说真的，迷你冰箱的背光灯居然是五彩的，而且关掉三个小时后还会自动亮起？床上的背光灯也一直亮着？烟雾报警器还闪着刺眼的灯？这房间的设计者到底是哪个白痴？简直荒谬至极。除非你自带眼罩，否则千万别来。还有那些乱七八糟的费用！房间本身就贵……停车费居然还要收每晚60美元？开什么玩笑！简直是浪费钱又浪费时间。 （原文） Great hotel if you like spending way too much money on hotels and getting a terrible night sleep. Like seriously - the mini fridge has a multi colored back light that turns on after 3 hours even if you turn it off? A backlight on the bed that never turns off? A smoke alarm with a bright flashing light? What idiot designed these rooms? Absolutely ridiculous. Would avoid at all costs unless you bring an eye mask. Also don’t get me started on the fees! Just say the room costs more… and $60 a night for inconvenient self parking? You’re kidding. What a waste of money and time.

（由 Google 翻译）这家酒店不仅漂亮，员工也很棒，很周到。从一开始，前台的Pablo和Brooke就热情地迎接了我们，让我们在漫长的一天旅行后回到奥斯汀。我们酒店房间的景色美不胜收，一切都感觉非常干净整洁。我的牙膏快用完了，客房服务人员注意到了，没问就帮我拿了一支新的。我以前在酒店从来没有遇到过这种情况。大堂旁边的Juniper Market也救了我一命，因为我忘了带充电器和手机，它们都没电了。真希望在奥斯汀有更多时间，好好探索周边地区，感受一下酒店的设施。我们非常喜欢在凯悦酒店的住宿，迫不及待地想再来这家酒店和奥斯汀！谢谢！ （原文） This hotel is not only beautiful but the staff was amazing and thoughtful. Right from the start Pablo and Brooke at the front desk provided a great welcome to Austin after a long day of traveling. Our hotel room view was spectacular and everything felt so nice and clean. I was running out of toothpaste and the housekeeping staff noticed and got me a new one without even asking. I never had that happen before at a hotel. The Juniper Market right off the lobby was also lifesaving since I forgot my charger and phone had died. We wished we had more time in Austin to explore the surrounding area and hotel amenities they had to offer. We loved our stay at the Hyatt and cannot wait to come back to this hotel and Austin! Thank you!

汉堡很不错

（由 Google 翻译）这家酒店总是干净整洁，气味宜人。工作人员非常友好热情。这家豪华酒店很漂亮。我们很喜欢住在这里。泳池和按摩浴缸区一尘不染，还有舒适的壁炉座位区。 （原文） This hotel is always clean and smells awesome. The staff is very friendly and personable. Beautiful luxurious hotel. We love staying here. The pool and jacuzzi area is immaculate, as well as the cozy fireplace seating area.

（由 Google 翻译）我们在奥斯汀万丽酒店度过了一段美好的时光。我非常喜欢这里的位置——美丽的庭院，酒店还用巨大的南瓜装饰了秋季的氛围。我们订了一间套房，非常宽敞，非常适合我们一家人。房间里的一切都很舒适。我们的客房套餐包含香槟和巧克力草莓，还有带顶棚的停车位以及晚餐和早餐的积分。 每位员工都乐于助人，热情周到。酒店的食物很棒。总的来说，住宿非常方便。 令人意外的是，室外游泳池在十月份仍然开放。在一个清爽的早晨，在室外漩涡浴缸里泡澡感觉很棒。我们还在室内游泳。 如果我们再来奥斯汀，一定会再次入住这里。在我看来，高速公路旁的其他酒店都缺乏这家酒店的特色和魅力。 大堂很棒，透明玻璃电梯也很有趣。 （原文） We had an amazing time staying at the Renaissance Austin. I loved the location- beautiful grounds and they had it decorated for fall with giant pumpkins. Got a suite, it was huge and perfect for our family. Everything in room was comfortable. We got champagne and chocolate covered strawberries with our room package as well as covered parking and credits towards dinner and breakfast. Every staff member was helpful and accommodating. The hotel food was great. Very convenient stay overall. It was an unexpected surprise the outdoor pool was still open in October. It was nice on a crisp morning in the outdoor whirlpool. We also swam indoors. If we come to Austin we will definitely stay here again. The other hotels right off highway lack the character and charm of this hotel imo. The lobby was amazing and the clear glass elevators were fun.

（由 Google 翻译）我们多次入住奥斯汀万丽酒店，每次体验都非常棒。酒店干净整洁，维护良好，员工热情友好。我们在楼下的餐厅享用了美味的早餐。煎饼非常美味，煎蛋卷也很不错。停车需要收费（25美元），但考虑到酒店的性价比、合理的房价以及积分兑换，这个价格还是合理的。虽然这家酒店并非奥斯汀最豪华的酒店，但它物超所值，而且距离市中心也不远，住宿体验非常棒。 （原文） We have stayed at the Renaissance Austin multiple times and have always had a great stay. The hotel is clean and well maintained with friendly staff. We were able to enjoy a nice breakfast in the downstairs restaurant. The pancakes were fantastic and the omelette was also very good. There is a fee (25 dollars) for parking, but given the hotels, reasonable rates and point redemptions it feels fair. Although this is not the most luxury hotel in Austin, it provides a great stay at a very good value and is not too far from downtown.

（由 Google 翻译）酒店还可以。房间宽敞，但有点老旧。健身房只提供小瓶装水，感觉很浪费塑料。酒店应该安装过滤饮水机，努力做到更环保。 （原文） Ok hotel. Rooms are spacious but a bit dated. The gym only offers small size bottles of water which seems like a total waste of plastic. They should install a filter water fountain in the hotel and try to be more sustainable.

（由 Google 翻译）我们去那里只是为了喝酒，所以不太了解房间的情况。酒吧的调酒师非常友善热情，而且乐于助人！泳池区域正在装修，所以体验可能不是很好；不过，他们会安排客人乘船去他们的私人岛屿体验泳池。 （原文） We went there for drinks so I don’t know about the rooms. The bartender staff were very nice, friendly & helpful! The pool area was u see renovations so that wouldn’t have been the best experience; however, they were taking people over by boat to their private island for pool experiences.

（由 Google 翻译）很棒的酒店，就在购物中心对面！停车场很大！热水淋浴，舒适的床，美味的食物，酒吧还有户外篝火坑，可以一边喝饮料一边享用美食——在Knotty Kitchen餐厅用餐，实际上我把所有食物都吃光了，虽然我使用Wegovy预订，但实在太美味了，舍不得浪费！员工很友好！泳池很漂亮，秋季装饰很有品位，下次还会再来！ （原文） Nice hotel across from strip mall! Huge parking lot! Hot showers comfy beds good food and bar with outdoor fire pits to enjoy yourself w a beverage-ate at Knotty kitchen and actually ate all my food and I am on Wegovy but it was too delicious to waste! Friendly staff! Would return nice pool- tasteful decorations for Fall season!

（由 Google 翻译）很棒的酒店！这里的每位员工都非常友善热情！很喜欢他们提供免费停车，房间里还附赠了葡萄酒，真是贴心周到。我们是城里人，所以对酒店餐饮没有太高的期望，但我们觉得它真的很美味！酒店允许携带宠物狗，而且服务周到，真是加分！我们在浴室的地板和淋浴间发现了一些毛发，有点恶心，但房间很干净。我们也没太在意，因为事情就是这样，接下来的旅程体验非常棒。我们一定会再来住的！ （原文） Nice hotel! Everyone who works here is very lovely and accommodating! Love that they offer free parking and the wine bottle in the room is a nice touch. We’re city people so we don’t have high expectations for hotel food, but we thought it was delicious! Extra points for being dog friendly and accommodating! We did find some hairs in the bathroom on the floor and shower, which is kind of gross but the room was very clean. We didn’t fuss about it because, things happen, and the rest of the trip was a great experience. We will definitely stay there again!

（由 Google 翻译）西湖度假的绝佳酒店！景色绝佳，非常安静。泳池也很棒。你可以在酒吧点饮料和食物（汉堡很棒）。我唯一的缺点是房间和浴室的灯光太暗了。哦，对了，早餐也不太满意。幸好附近有很多地方（比如 The Well 和 The Grove）。 （原文） Awesome hotel for a staycation in Westlake! The views are fantastic. Very quiet. The pool is nice. You can order drinks and food at the bar (hamburger was amazing). My only issue is that the lighting in the rooms and bathroom is too dim. Oh, and I wasn't impressed by the breakfast. Luckily, there are plenty of spots close by (e.g., The Well and The Grove).

（由 Google 翻译）10/10 – 隐藏的瑰宝，热情好客！ 如果您正在寻找一家隐秘的精品酒店，感受温馨舒适的氛围，那么维亚塔酒店 (Hotel Viata) 就是您的不二之选。酒店坐落在山坡上，每个角落都能欣赏到迷人的景色。从我们抵达的那一刻起，工作人员就非常热情友好，乐于助人。 入住期间的亮点： 1. 一瓶免费葡萄酒，开启美好的一天 2. 客房配备迷你冰箱和 Keurig 咖啡机（用的是真正的奶精，不是假的！） 3. 从房间就能欣赏到令人惊叹的山坡景色 4. 很棒的酒吧和餐厅，现场音乐表演 5. 小巧精致的泳池区和水疗中心——舒适放松 6. 一项有趣的福利：酒店与特斯拉合作，让我们可以免费驾驶特斯拉在城里转悠 4 小时！ 7. 美味的早午餐，绝对值得我们早起享用 8. 最重要的是，我们优秀的员工。 最后.....非常感谢PATRICK和CHANDLER的精彩推荐和热情款待，他们让我们的住宿更加难忘。 迫不及待想再次造访，这个地方和这里的人们真的值得所有星级的评价！！！！ （原文） 10/10 – A Hidden Gem with Heartfelt Hospitality! If you’re looking for a hidden gem of a hotel with a cozy, boutique feel, look no further than Hotel Viata. Perched on a hill, it offers amazing views from every nook and cranny. From the moment we arrived, the staff was absolutely delightful and accommodating. Highlights from our stay: 1. A complimentary bottle of wine to start things off right 2. Rooms equipped with a mini fridge and a Keurig (with real creamer, not the fake stuff!) 3. Stunning hillside views right from our room 4. A great bar and restaurant with live music 5. A small but beautiful pool area and spa — cozy and relaxing 6. A fun perk: a partnership with Tesla that let us drive one around town for free for 4 hours! 7. Delicious brunch that’s absolutely worth waking up for 8. And above all, the fantastic staff. FINALLY.....A huge shoutout to PATRICK and CHANDLER for their outstanding recommendations and hospitality, they made our stay even more memorable. Can’t wait to visit again, this place and its people truly deserve all the stars!!!!

（由 Google 翻译）在奥斯汀维亚塔酒店 (Hotel Viata) 的美好住宿体验——绝佳的地理位置和卓越的服务！ 我在德克萨斯州奥斯汀的维亚塔酒店 (Hotel Viata) 度过了一段美好的时光。酒店设计精美，营造出宁静优雅的氛围，同时又靠近城中所有您想去的地方和想做的事情。酒店的设施一流——从舒适的客房到令人放松的户外空间，再到顶级的餐饮选择，应有尽有。 真正让我的住宿体验如此特别的是酒店的司机钱德勒 (Chandler)。他简直太棒了——专业、礼貌，而且对当地非常了解。钱德勒提供机场接送服务，带我游览市区，甚至还开车送我去另一家酒店参加会议。他的服务快捷可靠，价格也非常合理——比使用网约车软件好得多。他的车一尘不染，他热情友好的性格让每一次乘车都成为一种享受。 维亚塔酒店本身就是一个非常不错的住宿选择，但钱德勒的服务更是锦上添花。强烈推荐这家酒店和他的接送服务！ （原文） Wonderful Stay at Hotel Viata – Excellent Location and Outstanding Service! I had a fantastic stay at Hotel Viata in Austin, TX. The hotel is beautifully designed, offering a peaceful and elegant atmosphere while still being close to everything you might want to see and do in the city. The amenities are excellent — from the comfortable rooms to the relaxing outdoor spaces and top-notch dining options. What truly made my stay exceptional was the hotel’s driver, Chandler. He is an absolute gem — professional, courteous, and incredibly knowledgeable about the area. Chandler provided airport pick-up and drop-off, took me around town, and even drove me to another hotel for a conference. His service is prompt, reliable, and very reasonably priced — a much better experience than using rideshare apps. He drives a spotless car, and his warm, friendly personality makes every ride a pleasure. Hotel Viata is already a wonderful place to stay, but Chandler’s service truly elevated the experience. Highly recommend both the hotel and his transportation services!

（由 Google 翻译）我最近在奥斯汀维亚塔酒店 (Viata Hotel) 的住宿体验真是赞不绝口——这绝对是我体验过的最棒的酒店之一，而这很大程度上要归功于克里斯，他在各个方面都做到了无微不至。 从我抵达的那一刻起，维亚塔酒店的氛围就让我感受到温馨、现代且精心的布置。酒店设计时尚舒适，设施一流，从房间清洁到客房内的科技设备，每一个细节都体现着用心的设计。但真正让这次住宿与众不同的是酒店卓越的服务，尤其是克里斯的服务。 克里斯不仅仅是一位酒店代表——他是那种让你感觉宾至如归的人。他热情、专业、无微不至，他不遗余力地确保我的住宿体验完美无缺。无论是提供周到的当地推荐，还是办理入住手续以确保我拥有所需的一切，亦或是仅仅是在漫长的一天结束后露出一个友好的微笑，他的热情好客都让我印象深刻。 能如此真诚友善又如此专业的人实属难得。Chris 是 Viata 的宝贵财富，说实话，他是我遇到过的最好的酒店服务专业人士之一。如果每家酒店都有一位“Chris”，旅行对每个人来说都会更加愉快！ 如果您即将入住奥斯汀，并想入住一家集舒适、时尚和卓越服务于一体的酒店，那就不要犹豫了——立即预订 Viata 酒店吧！如果您有幸得到 Chris 的帮助，相信您一定会得到最周到的服务。 （原文） I can’t say enough good things about my recent stay at Viata Hotel in Austin — it was genuinely one of the best hotel experiences I’ve ever had, and a huge part of that was thanks to Chris, who went above and beyond in every way. From the moment I arrived, the atmosphere at Viata felt welcoming, modern, and thoughtfully curated. The design is sleek yet comfortable, the amenities are top-tier, and every detail — from the room cleanliness to the in-room tech — is clearly designed with care. But what truly set this stay apart was the outstanding service, especially from Chris. Chris is not just a hotel representative — he’s the kind of person who makes you feel like you’re being welcomed into someone’s home. Warm, professional, and incredibly caring, Chris took the time to ensure that everything about my stay was perfect. Whether it was giving thoughtful local recommendations, checking in to make sure I had everything I needed, or just offering a friendly smile after a long day out, his hospitality made a real impact. It’s rare to come across someone who combines genuine kindness with such a strong sense of professionalism. Chris is a true asset to Viata and honestly one of the best hospitality professionals I’ve encountered. If every hotel had a “Chris,” travel would be a lot more enjoyable for everyone! If you’re staying in Austin and want a hotel that blends comfort, style, and outstanding service, don’t think twice — book your stay at Viata Hotel. And if you’re lucky enough to be helped by Chris, know you’re in the best hands possible.

（由 Google 翻译）在这家可爱的酒店度过了一个美好的假期。景色优美，环境安静，还送了一瓶葡萄酒😌 Titi 的按摩真是太棒了！！！按摩非常深度，之后我感觉无比放松和平静。我真的很需要这种感觉，下次我预约按摩的时候，我一定会找 Titi！ 这里的食物价格也很合理，泳池也足够大。10/10 推荐！ （原文） Had a staycation at this lovely hotel. Excellent views, quiet, greeted with a bottle of wine 😌 Had THE MOST INCREDIBLE massage by Titi!!! Very deep massage that left me feeling so incredibly relaxed and calm afterwards. I really needed it and next time I book a massage, I will always ask for Titi! The food here is very reasonably priced as well and there was plenty of room at the pool. 10/10 recommended!

（由 Google 翻译）房间破旧不堪。床很舒服，床上用品也很好。地毯又脏又旧，需要更换。浴室里没有风扇，小厨房里也没有餐具。空调坏了。餐厅糟透了；食物过熟，有时是冷的，而且放了太多黄油和大蒜，好像这样就能掩盖食物本身的糟糕品质似的。我们去那里参加家庭聚会，所以经常在餐厅吃饭。真是令人失望。不过，服务员倒是挺友好，服务也不错。 （原文） A faded lady. Beds were very comfortable, and the bedding was very nice. The carpet was filthy and worn and needs to be replaced. No fans in the bathroom, no utensils/plates in the kitchenette. Broken air conditioner. The restaurant was terrible; food was overcooked, sometimes cold, and way too much butter and garlic, like that would fix the poor quality of the food underneath. We were there for a family reunion, so ate at the restaurant quite often. Very sad. The waitstaff, however, were friendly and good.

（由 Google 翻译）与一般的酒店相比，这里节奏舒缓，令人耳目一新。感觉就像参加一个轻松惬意的露营派对，有现场音乐、篝火，还免费提供烤棉花糖和饮料。非常适合家庭入住。如果您想要一家安静的酒店，那这里可能不太合适。不过，房间隔音效果出乎意料的好，几乎听不到任何室外噪音。服务非常出色，这也是我写这篇评论的主要原因。Mo 让我们的住宿体验格外难忘。他彬彬有礼，体贴周到，在我们开口之前就主动提供了我们所需的一切。Mo 让这个周末成为了五星级的享受。 （原文） Nice change of pace from typical hotels. Felt like a laid back camping party with live music and fire pits with complimentary smores and beverages. Great family spot. If you’re looking for a quiet hotel, this is not the one. However, I was surprised by how the rooms block out most of the outdoor noise. The service was outstanding, which is the primary reason I’m leaving this review. Mo made our stay exceptional. He was courteous and intuitive—offering us what we needed before we even had to request anything. Mo made this a five-star weekend.

（由 Google 翻译）我没想到我们的住宿体验会如此棒，但从抵达的那一刻起，我们就享受到了VIP般的待遇，这真的要感谢Leon！Shemmy（拼写错误？）帮我们办理了入住，他非常乐意满足我们的要求，而且人非常好！我们直接去了房间，房间位置绝佳，就在泳池酒吧旁边，Dreamcatcher是一位非常棒的调酒师，他为我调了几杯意式浓缩马提尼，说实话，那是我喝过最好喝的。Leon在我们房间里留了一瓶葡萄酒，还附上了一张可爱的便条和一些熟食，甚至还在泳池边为我们办理了入住手续。说实话，房间比我想象的要漂亮得多，一切都非常令人愉快。非常感谢Leon，让我们拥有如此美好的住宿体验！ （原文） I was not expecting our stay to be quite so fantastic, but we were really treated with the VIP experience from the moment we showed up, thanks to Leon! Shemmy (sp?) checked us in and was extremely accommodating for our requests and SO nice! We were able to get right to our room which was perfectly located next to the pool bar where Dreamcatcher was an AMAZING bartender, he made me several espresso martinis, which were quite honestly the best ones I've ever had. Leon left a bottle of wine for us in our room with a lovely note and charcuterie arrangement, and even checked in with us poolside. The room was honestly a lot cuter than I thought it was going to be, and everything was truly VERY enjoyable. Thank you so much Leon for making this such a great stay!

（由 Google 翻译）我来这里是陪我丈夫出差。我们对这里的服务和员工的热情周到印象深刻。房间里没有微波炉，我问他们要了一个，他们很快就送来了。这里的食物很美味，房间也很干净。床和枕头都很舒服。酒店周围的环境氛围极佳。附近有很多好玩的地方。 （原文） I'm visiting here as my husband is here for business meetings. We've been impressed with the service and how helpful the staff is. I asked for a microwave since the room didn't come with one and they brought us one. The food is good here. The rooms are really clean. The beds and pillows are very comfortable. The outside setting has the best vibes. There is lots of things to do in the area.

（由 Google 翻译）我和爱人一时兴起订了个酒店度假，Leon 让我们的住宿体验无比难忘。他一进门就送了我们免费的啤酒和笑话，还帮我们升级了房间，送了一瓶香槟和一份冷切肉拼盘来庆祝我们的爱情 :-) 他真的非常风趣、友善、体贴周到，我们以后有机会一定会再来这里庆祝结婚纪念日。房间棒极了，酒店的香味也让我赞不绝口。可惜现在天气太冷，泳池太漂亮了，真想去游个泳。酒店还提供私人火炉，可以根据需要使用，营造温馨的氛围。此外，酒店还提供泡澡球和巧克力。迷你吧也应有尽有。简直太棒了，我还能说上好多呢。 （原文） My honey and I booked a staycation on a whim and Leon made our stay unforgettable. We started with complimentary lonestars and jokes at the door and he hooked us up with an upgrade, a bottle of champagne and a charcuterie plate to celebrate love :-) He was really funny, kind, caring and accommodating and we’ll be celebrating our anniversary there any chance we get. The room was amazing and I couldn’t stop talking about how good the hotel smelled. I wish it wasn’t too chilly to swim bc the pool was beautiful. There were private fire pits available for use to cozy up upon request. Bath bombs and bon bons provided. Fully stocked mini bar. I could go on and on.

（由 Google 翻译）这家酒店的每一个细节都经过深思熟虑。餐厅/酒吧周末有现场原声音乐表演，酒店周围还有许多篝火坑，使其成为一个令人心旷神怡的世外桃源。房间设计宽敞舒适，浴室甚至还配有浴袍，让您倍感舒适。工作人员非常友好，乐于助人。我以后再来奥斯汀时一定会再次入住这里，并且非常期待以后有机会入住瓦伦西亚系列酒店。 （原文） Every detail about this hotel was thought out. There is live acoustic music at the restaurant/bar on the weekend and tons of fire pits around the property making it a very calming oasis. The room designs are spacious and intentional with even robes in the bathroom for your comfort. The staff was very kind and helpful. I would 1000% stay here again when coming to Austin at the domain and am very excited to stay in future Valencia Collection Hotels in my future travels.

（由 Google 翻译）如果可以满分5分，你一定会给满分。地理位置优越，远离繁华的市中心，设施齐全。房间宽敞，床也很舒服。但真正令人眼前一亮的是团队——哇！做得太棒了。特别要感谢前台的Shemmy，她提供的奥斯汀小贴士非常棒，还有Niha为我们准备的早餐，她非常温柔友好。我们遇到了空调故障，如何应对，这就是好与坏的区别——太棒了。祝一切顺利。 （原文） If you could rate it 10 out of 5 you would. Location away from the busy downtown with a real nice set up. Rooms big and beds comfortable. But where they really shine is with the team - wow. Well done. A particular shout out to Shemmy from front of house, her Austin tips were superb and Niha serving us breakfast, so gentle and nice. We had an aircon issue and this is where it divides the good from the great how to react to it - fabulous. All the best.

（由 Google 翻译）我们入住Lone Star Court酒店是为了观看Kevin Gates的演唱会，从头到尾的体验都堪称一流。前台的Leon热情友好，办理入住手续非常顺利。Drew更是尽心尽力，帮我们搬运自行车，确保我们安顿下来。 房间干净舒适，迷你冰箱里备满了饮料和小吃——在外面玩了一整晚之后，这真是个贴心的安排。酒吧营业到很晚，外面的篝火营造出完美的休闲氛围。泳池区域因为人不多而十分安静，更适合放松身心。 酒店位置绝佳——靠近餐厅、购物中心和演唱会场地。唯一的小建议是房间的灯光可以再亮一些，但总的来说，这是一次非常棒的住宿体验，服务、舒适度和氛围都无可挑剔。强烈推荐，下次看演出我肯定还会选择这里！ （原文） We stayed at Lone Star Court for the Kevin Gates concert weekend, and the experience was top-tier from start to finish. Leon at the front desk was friendly, helpful, and made check-in smooth. Drew went above and beyond helping us with the bikes and making sure we were settled in. The room was super clean and cozy, stocked with a mini-fridge full of drinks and a snack bar — a nice touch after a long night out. The bar stayed open late, and the fire pits outside created the perfect chill vibe. The pool area was quiet since it wasn’t too busy, which made it even better for relaxing. The location was perfect — close to restaurants, shopping, and the concert venue. Only minor thing I’d change is the room lighting could be a bit brighter, but overall it was a great stay with amazing service, comfort, and ambiance. Definitely recommend and would 100% stay here again for the next show!

（由 Google 翻译）这绝对是我住过的最差的酒店，而且我每天都住不同的酒店。从最初的客户服务到糟糕的房间状况，都让我很失望。 走进酒店时，它看起来破败不堪，我们以为它已经废弃了。就连优步司机都质疑我们是不是找对地方了。 我们下午2点到达，被告知房间已经准备好了，但他们说要到下午3点才给我们办理入住，因为那天是F1周末。 从附图中可以看到，房间里的地毯上有很多污渍。我傻乎乎地坐在椅子上，闻到一股难闻的霉味，现在感觉这股霉味要粘在我身上好几天了。特大床的一侧甚至没有灯。浴室只提供最便宜的一次性包装肥皂，没有其他酒店现在提供的洗发水、护发素和沐浴露。我出去呼吸新鲜空气时，看到维修人员在走廊里清洗地毯。当我回来时，那个大污渍仍然在那里。 如果您对自己和与您同行的其他人有自尊心，那么就不要住在这家糟糕的酒店。 （原文） Absolutely the most terrible experience I’ve had with a hotel and I’m in a different hotel everyday. From the initial customer service to the awful state of the rooms. On approach to the hotel it looks so run down we thought it was abandoned. Even the uber driver questioned if we had the right place. We arrived at 2pm to be told the rooms are all ready but they were not going to check us in until 3pm because it’s F1 weekend in town. As you can see from the attached photos the carpets in the rooms have multiple stains. I stupidly sat in the chair and got an awful musty smell which I now feel is going to be stuck on me for days. One side of the king bed doesn’t even have a lamp. The bathroom only offers one of the cheapest one time use only soap in a packet, no shampoo conditioner and shower gel all other hotels now offer. When I left for some fresh air I see maintenance shampooing the carpet in the corridor. When I came back the same big ole stain was still there. If you have sense of pride for yourself and anyone else you are with then DO NOT stay in this awful hotel.

（由 Google 翻译）我不会住在这里。酒店的外观绝对需要翻新。从35号公路上下来，感觉就像废弃了一样。一踏进大堂，感觉还不错，但外表是会骗人的。我住的房间很暗，里面有很多破旧的家具，看起来都像是过了好几年。房间还可以，足够干净，强调一下“足够干净”这个词。有很多地方我可以指出来，需要清洁，但由于某种原因在入住期间被忽略了。 如果您出于某种原因必须入住这里，请务必锁好车，并尽可能将车停在靠近门口的地方。Priceline 帮我选了这家酒店，我会立即获得退款。 （原文） I wouldn't stay here. The exterior of the hotel needs definite renovation. When you pull up from 35 it looks like it's abandoned. As soon as you step inside the lobby looks okay, but looks can be deceiving. The room I got was very dark, with lots of worn out furniture that's seen better days. The room is okay, it's clean enough underline the word enough. There's plenty of spots I can point out to you that need cleaning but for some reason missed during turnover. If you for whatever reason have to stay here, make sure to lock your vehicles and park as close to the door as possible. Priceline picked this for me as a place and I will be promptly getting a refund.

（由 Google 翻译）我们来这里是为了看演唱会，所以预订了这家酒店。酒店外观确实很破旧，跟图片上不太一样。我们到达时，前台接待员很热情，帮我们办理了入住。但到了房间后，我们发现地毯上有个洞，窗帘上还有血迹之类的污渍。我们住在一楼，感觉不太安全。窗外有个男人自言自语。我们觉得这家酒店不太舒服，所以决定直接退房，另找一家酒店。我们告诉前台那位女士要退房时，她态度很不好。我们甚至不想换房间。离开时，我们感觉很脏。 （原文） We booked a room here as we were in town for a concert. The outside of the hotel is definitely run down and not what is pictured. When we arrived, the receptionist was sweet and got us checked in. After we got to our room, we noticed a hole in the carpet and blood or something similar stained on the curtains. We were also on the first floor which did not feel very safe to us. There was a guy talking to himself outside of our window. We decided to just go ahead and checkout and find a new hotel as we didn’t feel comfortable there. The same lady at the reception desk had an attitude with us when we told her we were going to check out. It wasn’t even worth trying to get another room. We felt dirty when we left

（由 Google 翻译）这次酒店住宿体验相当糟糕。他们好像几年前就不再关心酒店了——墙壁污渍斑斑，地毯破烂不堪，灯泡烧坏，外部绿化杂草丛生，什么都有。 房间还可以。但浴室里只有一条毛巾，没有香皂。所以我不得不去前台索要一些用品。 早餐糟透了。没有咖啡，食物寡淡，果汁只有一种。而且酒店所在的街区环境也相当糟糕，就在35号州际公路附近。说实话，我甚至担心我的卡车和里面的东西停在那里过夜。 总而言之，不推荐。 （原文） This was a pretty underwhelming hotel stay. It looks like they stopped caring about the property several years ago - stained walls, tattered and dirty carpets, burnt out light bulbs, overgrown exterior landscaping, the whole nine yards. The room was okay. But there was only one towel in the bathroom and no soap. So, I had to go to the front desk to request supplies. The breakfast was awful. They had no coffee, fairly bland food, and only one kind of juice. It's also in a pretty crappy neighborhood right near I-35. Honestly, I was worried for my truck and it's contents being parked there overnight. All in all, not recommended.

（由 Google 翻译）我预付了全额住宿费，并支付了50美元的押金。第二天回来时，我被告知要再付一笔押金，尽管原来的押金从未退还。当我试图冷静地解决这个混乱局面时，工作人员报了警，并把我锁在了房间外面，我的行李也留在了里面。最后我只能睡在车里，还付了两晚的房费，但根本用不上。 我工作努力，经常出差，从未经历过这样的事情。管理层毫无同理心和逻辑可言；他们扣留了押金，却无视我的付款证明。这家酒店需要重新审视一下政策，并培训员工遵守基本的人道规范。 （原文） I prepaid for my stay in full and paid a $50 deposit. When I returned the next day, I was told to pay another deposit even though the original one had never been refunded. When I tried to resolve the confusion calmly, staff called the police and locked me out of my room with my belongings inside. I ended up sleeping in my car and paying for two nights that I couldn’t use. I work hard, travel often, and have never experienced anything like this. The management showed zero empathy or logic; they kept the deposit and ignored my proof of payment. This place needs to review its policies and train staff in basic human decency.

（由 Google 翻译）浴室门锁不上。周围有很多形迹可疑的人，但我们的车很安全。停车位有限，不过工作人员很通融，允许我们停在消防通道。酒店内部的路线有点难找。电梯很慢，后来还卡住了，我们只好从四楼走楼梯。 （原文） Couldn’t lock the bathroom door. Lots of sketchy people around but our vehicle was safe. However, parking was limited but staff accommodated and allowed us to park in the fire lane. Can be confusing how to navigate thru hotel. And elevator was slow and then was stuck and we had to take stairs from 4th floor.

（由 Google 翻译）这次入住体验糟糕透顶，令人失望至极。如果可以的话，我一颗星都不想给。 这家位于奥斯汀北部的拉昆塔酒店简直破败不堪。从外面看就已经够糟糕了，里面更是惨不忍睹。酒店里弥漫着一股难闻的气味，地毯肮脏不堪，墙壁也脏兮兮的，淋浴水压极低——而且根本没有热水。门把手脏得令人作呕，看起来从来没擦过。 我根本不想碰房间里的任何东西。我甚至不得不给我的狗铺上毯子，因为我不想让她睡在地板上。洗完澡后，我甚至都不让我的孙子下床。更糟糕的是，我甚至觉得把车停在停车场都不安全——我真的担心车会被砸。 我简直无法理解像帕特尔这样的老板怎么会让酒店变成这样。这次糟糕的经历彻底毁了我们的旅行。我绝不会再住这家酒店，也不会推荐给任何人。 LaQuinta需要认真审查那些使用其特许经营权的业主。他们正在败坏公司的名声。 （原文） Disgusting and disappointing stay. I would have gave no stars if there were an option. This LaQuinta in Austin North is completely run down. From the outside it already looks bad, but the inside is even worse. The hotel smells awful, the carpets are filthy, the walls are grimy, and the showers have no pressure — plus there’s no hot water at all. The door handles were disgusting and look as if they’ve never been cleaned. I didn’t want to touch anything in the room. I even had to put a blanket down for my dog because I didn’t want her laying on the floor. I wouldn’t even let my grandson get off the bed after we showered. On top of that, I didn’t even feel safe leaving my car in the parking lot — I honestly thought it might get broken into. It’s beyond me how owners like Patel let a hotel get into such terrible shape. This experience really threw a wrench in our trip. I would never stay here again and wouldn’t recommend it to anyone. LaQuinta needs to seriously check on the owners that are using their franchise. They’re giving the organization a bad name.

（由 Google 翻译）根据谷歌评论选择入住这家酒店，我一点也不后悔。您需要驶入停车场稍远才能找到前门和前台，但那里就有停车位。我们受到了热情的欢迎，并被认出是希尔顿荣誉客会会员，并被安排在一间很棒的房间。大堂非常舒适，每天早晨都提供免费早餐。电梯速度很快，我们很容易就找到了房间。与我住过的大多数房间不同，这间房间几乎没有铺地毯。装饰是奥斯汀引以为豪的。高清电视有频道应用程序，而不仅仅是常规的频道列表，但仍然包含我们通常观看的所有节目。空调系统有点奇怪（对于奥斯汀这个怪异之乡来说，这很正常）——我一直不习惯空调的循环开关。浴室大小合适，淋浴热水充足。房间安静宽敞。住宿期间没有什么特别的抱怨（也许除了空调，这也是我们给4星而不是5星的原因）。 （原文） Chose to stay at this property based on Google reviews and I'm not sorry we did. You have to pull into the parking garage a little to find the front door and the front desk, but there is available parking right there. We were greeted warmly, recognized as Hilton Honors members, and given a great room. The lobby is very comfortable and is the location for the free breakfast every morning. The elevators are fairly quick and we easily found our way to our room. The room, unlike most of the rooms in which I've stayed, was barely carpeted. The decor was Austin proud. The HDTV has apps for channels and not just the normal listings, but it still had all of the shows we normally watch. The AC system is a little weird (normal for Austin, the home of weird)--never got used to the cycling on/off of the unit. The bathroom was good sized and there was plenty of hot water for showers. The rooms were quiet and very spacious. No real complaints about our stay (other than maybe the AC unit which is the reason for 4 stars instead of 5).

（由 Google 翻译）由于女儿上周末要结婚，我们在这家汉普顿酒店住了五天。酒店的服务太棒了，我不得不留下一个好评。Julie（销售经理）让我们的入住体验超级个性化、特别，确保我们的房间和宾客都得到了妥善的照顾；Rose（经理）的服务更是首屈一指——她确保我们家人和宾客都得到了我们所需的一切。绝对是一流的服务！早餐、自助酒吧、屋顶泳池、客房以及全体员工都非常棒！一定会再来的！感谢你们让我们的婚礼周末如此美好！ （原文） We stayed at this Hampton for five days as our daughter's wedding was last weekend and the service was so amazing that I had to leave a great review. Julie (sales Manager) made our stay super personalized and special and ensured our block of rooms and guests were well taken care of; Rose (Manager) was second to none for service - she ensured our family and guests had everything we needed. First class service for sure! Breakfast, the self serve bar, roof top pool, the rooms and the whole staff was exceptional! Will definitely be returning! Thank you for making our wedding weekend fantastic!!!

（由 Google 翻译）地理位置优越，客户服务一流。我们一进门就受到了热情接待，而且整个入住期间，工作人员的服务都非常周到。大堂现代时尚，设有酒吧区（需刷卡进入）和24小时咖啡供应。酒店还提供精致的自助早餐。客房干净整洁，设施齐全，配备丰富的电视节目频道和一个带咖啡角的舒适小书桌。酒店距离德克萨斯州立大学、博物馆和音乐区仅几步之遥。附近还有众多餐饮场所可供选择。我们在5楼的泳池区放松身心，度过了愉快的假期。下次入住我们一定会再次选择这里。 （原文） Great location with excellent customer service. We were greeted as soon as we entered and the staff continued to be great all thru the week. Lobby area is modern with a bar area (swipe card} access as well as 24/7 coffee. There is a nice little buffet breakfast in the morning as well. Rooms were updated and clean and had a great selection of TV channels and a nice little desk with coffee area. Hotel is minutes walk from Texas State, the Museum and the music district. Also in close proximity is a great selection of food and drink restaurants. There is a pool area on floor 5 that we used and was a nice relax area to unwind. Would gladly stay here again.

（由 Google 翻译）我和未婚夫在穆迪中心听了一场音乐会，入住了这家酒店，他们的服务无微不至，无微不至。前台的Rose非常热情友好，乐于助人！房间干净整洁，设施齐全，停车方便，早餐美味可口，其他设施也都非常棒。我们要感谢Rose和其他优秀的员工，让我们拥有了如此美好的体验！ （原文） My fiance and I stayed here for a concert at the moody center and they went above and beyond for perfect service. Rose at the front desk is incredibly sweet and very helpful! Rooms are clean and up-to-date, parking is easy, breakfast was delicious, and all other amenities were amazing. We want to thank Rose and all other amazing staff for the wonderful experience!

（由 Google 翻译）很棒的酒店！！员工们竭尽全力照顾客人。经理Rose在我们入住期间非常热情周到。我们每年都会来这里参加会议，以后还会再来的。这家汉普顿酒店最近重新装修过，大堂温馨舒适。免费早餐种类丰富，是一大亮点。我强烈推荐这家酒店，因为他们非常热情好客，而且很懂得感恩。 （原文） Great hotel!! The staff goes above and beyond to take care of their guests. The manager, Rose, was such a blessing in processing our stay. We stay here every year for a conference and will continue to comeback. This Hampton Inn was recently remodeled and the lobby is so inviting and comfortable. The free breakfast is a plus with many options. I recommend this hotel over the others in the area because they are very accommodating and appreciative.

（由 Google 翻译）10/10！ 说实话，早餐也让我非常惊喜，哈哈。他们家的烤肉（Barbacoa）真不错！我一般不在酒店吃烤肉……但这次我试了一下，真的太好吃了！！酒店周边环境很好，很多地方都在步行范围内。🫶🏽 （原文） 10/10. I was actually very impressed by the breakfast too lol. They had some good Barbacoa! Which I usually don’t eat at a hotel.. but I tried it and was impressed!! The area was nice and things to do were walking distance 🫶🏽

（由 Google 翻译）自2025年8月以来，我已入住这家酒店3次……为什么呢？首先，酒店位置优越，步行即可到达德克萨斯大学奥斯汀分校，开车也只需3-5分钟……其次，早餐丰盛美味……第三，健身房很棒……第四，卧室非常干净，热水淋浴很棒，晚上也很安静。不过，大多数酒店都一样，因为会有一些人来参加会议，早上起来吃早餐时会听到一些谈话声，以及早上7-8点左右关门的声音……从前台到早餐区，所有员工都非常友善、礼貌且乐于助人。我很快会再次入住。贝琳达 （原文） I have stayed at this hotel 3 times since August 2025 …why? #1 Location to UT Austin can be walking distance or 3-5 minute drive …#2…Full Breakfast…very good…#3. Nice Gym…#4…The bedroom was very clean, love hot shower and noise level was quite at night but do expect most hotels there are folks who come for conferences and wake up for breakfast so you will hear conversations, doors closing around 7-8 am…and the Staff from front desk to breakfast area has always been very nice, polite and helpful. I will be back soon. Belinda

（由 Google 翻译）这家酒店地理位置优越，位于Tech/Parmer区，非常可靠。从高速公路和餐厅都很方便。使用数字钥匙办理入住手续非常简单。唯一不太方便的是从大堂到房间的步行距离，虽然我之前还好，但数字钥匙在后门无法使用，所以我们不得不冒险回到前门去取实体钥匙。这家酒店的走廊很长，所以这是一天中步行的好去处。房间宽敞干净，但电视太小会扣分。厨房里一切都干净整洁，这在某些高中酒店可能是一个问题。如果您在奥斯汀北部，我推荐这家高中酒店，但需要带上望远镜才能看到电视。 （原文） A very solid hotel in a great location there in the Tech/Parmer area. Easy access from the freeway and to restaurants. Check in was simple with the digital key. What was not simple was how far the walk was from the lobby to our room which I didn’t mind once, but the digital key was not working at the back entrance, so we had to venture back to the front for an actual key. Good way to get your steps for the day because this hotel has some long hallways. Room was spacious and clean but you automatically lose a point for small TVs. Everything in the kitchen was clean and in order which can be an issue at some HS hotels. I would recommend this HS location if you find yourself in North Austin just bring your binoculars for the TVs.

（由 Google 翻译）酒店很棒，但由于施工和薄如纸的墙壁，我不得不给它三星。我被头顶上大声的跺脚声、歌声和钻机声吵醒。我做过施工，他们确实等到“白天”才开工，但当时是周末早上8点整。我今天得开车回家，可能太累了，赶不上。 除此之外，泳池很棒，员工友好，房间布局也很棒。我们来探亲，这里的位置非常适合我们的需求。 编辑补充：我们的车被撬了。我们的工作笔记本电脑和工作用品被偷了。看了其他留言，这个问题反复出现。当我要求查看摄像头时，他们只是说摄像头坏了。顾客的安全似乎并非首要任务。 （原文） Great hotel, but between construction and paper thin walls I had to rate it 3 stars. I got woken up by the sound of loud men stomping, singing and the sound of drills right above my head. I get doing construction and they did wait until “daytime” hours, but it’s 8 am on the dot on a weekend. I have to drive home today and will probably be too tired to make it. Otherwise, nice pool, friendly staff, and I like the layout of the rooms. We came to visit family and it was perfect location for what we wanted. Edit to add: our car was broken into. We got our work laptop and work items stolen. Looking at other messages this is a reoccurring issue. They simply said there cameras aren’t working when asked to view them. The safety of the customers doesn’t seem to be a priority.

（由 Google 翻译）房间很干净，但床很糟糕。我们只要一动，整张床都会摇晃。我喜欢独立的卧室和浴室。真希望每周都能住进这样一间床舒服的房间。服务很棒！每个人都很友好，如果需要的话也乐于助人。步行体验还不错。我们每天晚上都在科技楼里的帕默街附近散步。非常安静！就在昨晚，酒店大厅和停车场里弥漫着浓重的大麻味，我们很讨厌。 （原文） The rooms were clean but the bed was awful. Anytime one of us would move the whole bed shook. I love the separate bedroom and bathroom. I wish I could stay in one of these (with a good bed) every week. The service was excellent! Everyone was friendly and willing to help if needed. The walking was fair. We walked around the Parmer within the Tech buildings each evening. Very quiet! The very last night there was a strong odor of marijuana in one of the hotel halls and in the parking lot which we do not care for.

（由 Google 翻译）安全舒适的客房，配备迷你厨房。无障碍客房及便利设施。美丽的泳池区（也设有无障碍通道）。友好热情的员工。 干净的房间、泳池、走廊、餐厅和公共区域。 允许携带宠物。我们可以带着我们的狗狗一起住，这真是一大优势。这里有很多户外空间可以散步，让它“探索”；尤其是停车场周围的野生动物。我们需要一个离家近的地方，以便在家进行一些演示工作期间可以住下来。这个地方简直完美。 （原文） Secure and comfortable room w/mini kitchenette. Handicap accessible rooms and amenities. Beautiful swimming pool area (also handicap accessible). Friendly and accommodating staff. Clean rooms, pool, hallways, dining and common areas. PET FRIENDLY. It was a big plus that we could have our pup with us. Lots of outdoor space to walk and let her “explore”; especially the wildlife around the perimeter of the parking area. We were needing a place near home to stay while some demo work was being done at home. This place was PERFECT.

（由 Google 翻译）我非常喜欢这家酒店，很高兴在谷歌地图上找到了它。我肯定会再次选择这里，因为这里离HEB、AMC、进出等等都很近。房间干净整洁，前台服务热情周到。健身房设备齐全，没有问题。唯一的问题是晚上房间会感觉很热，我尝试调低温度，但没有什么变化，不过这并没有让我太困扰，我仍然很享受这次住宿。我仍然会向所有想入住这里的人推荐这里。 （原文） I really enjoyed this hotel, happy I found it on Google maps. Definitely would pick this place again due to how close everything was like HEB, AMC, in and out, and much more. The room was nice and clean and the service from the front desk was nice and easy. The gym equipment was good no issues there. Only issue was at night the room would feel hot and i would try to lower the temperature but nothing would chnage but it didn't really bother me much, I still enjoyed the stay. I would still recommend this place for anyone thinking of staying here.

（由 Google 翻译）在奥斯汀期间，这里是个很棒的住处。这里有很多适合家庭游玩的活动，比如游戏、篮球和游泳池。房间宽敞舒适。工作人员友好热情，非常乐于助人。下次我再来奥斯汀，我一定会再次入住。 （原文） This was a great place to stay while in Austin. They had lots of activities for family fun like the games, basketball, and the pool. Rooms are spacious and comfortable. Staff was friendly and very accommodating. I will definitely stay again when I return to Austin.

（由 Google 翻译）言语无法形容他们让我多么开心。从始至终，他们都竭尽全力为我服务。我和即将成为未婚夫的她正在去酒店的路上，我需要一个地方求婚。我问他们是否可以在酒店求婚，他们立刻就答应了，并一直与我保持联系，给了我很多选择。他们重新安排了一切，让我感到非常安心。Kristen竭尽全力确保我得到了所有需要的东西。整个周末都太棒了。她做得太棒了，我甚至让家人帮忙办理入住和预订房间，就因为她们的服务太棒了。我必须说，所有的工作人员都尽心尽力，确保这是我们生命中最美好的一天。感谢你们提供的场地。言语无法形容。你们太棒了！Kristen，谢谢你们一直与我保持联系，让我们拥有一次美好的体验。感谢所有工作人员团队的辛勤付出。我们永远不会忘记这一刻。 （原文） Words cant explain how happy they made me. From start to finish they went above and beyond for me. Me and my soon to be fiancée was on our way to the hotel and I needed a place to propose. I asked if I can do it at hotel and immediately they agreed and stayed in touch with me and gave me plenty of ideas to choose from. They rearranged things and gave me so much peace. Kristen went so far to make sure I had everything I needed. The entire weekend was so amazing. She did so great I had family members check in and get rooms just because the service was so amazing. I must say the entire staff went and made sure this was the BEST DAY OF OUR LIFE. Thank you for this location. Words cant eve. Justify how amazing yall are. Kristen thank you for always staying in touch and making the a great experience. Thank you to the staff team for being a major part of this. We will NEVER forget this moment

No linpian

（由 Google 翻译）房间打扫得不太勤，但对我来说这里很完美。员工友善热情。早上提供咖啡、松饼或燕麦粥和粗玉米粉。步行即可到达镇中心和齐尔克公园。附近有公交车站。我的房间可以欣赏到美丽的城市天际线景观。房间里有冰箱、微波炉和炉灶。靠近国会桥和国会大道。 （原文） They dont clean the rooms much but this place was perfect for me. Friendly helpful staff. Coffee and muffins or oatmeal and grits in the morning. Walking distance to town and Zilker park. Close bus stops. I had a lovely view of the skyline. Room had frig micro and stovetop. Close to Congress bridge and avenue.

（由 Google 翻译）位置不错，但也仅此而已。住了两周，可惜带着我的孩子。再也不来了。房间里有股味道，床底下还有针头，我们入住的头两天得了肠胃炎。前台叫Amber，态度很差。什么都懒得理，什么都没有（毛巾、床单、垃圾袋等等）。而且钥匙总是乱七八糟。半夜被锁在房间门外，找不到前台，因为她在和保安玩捉迷藏，保安也说不知道她在哪里。哦，对了，退房后他们还继续收费。这个位置简直是噩梦。再也不来了。 （原文） Great location but that’s about it. Stayed 2 weeks and regrettably with my toddler. Never again. Room smelled, NEEDLE CAPS under the bed and we got a stomach bug the first two days there. Front desk named Amber was RUDE. Could not be bothered for anything and never had anything( towels, sheets, trash bags etc) available. Also the keys ALWAYS mess up. Was locked out of our room after midnight and could not find the front desk because she playing hide and seek with the security officer who also said he didn’t know where she was. Oh and they continue to charge you even after you checkout. This location was a nightmare. Never again.

（由 Google 翻译）我来参加帕尔默中心举办的为期三天的活动。活动距离这里0.4英里，步行即可轻松抵达。由于活动举办，街上人很多。此外，酒店还毗邻桑迪和特里·布莱克的酒吧，这更添便利。 前台工作人员非常友好且专业。 房间舒适，但客房清洁和维护欠佳。 例如，床是舒适干净的特大号床垫，但客房服务人员为其换上了大号床单。地毯虽然吸尘了，但墙壁和家具边缘积满了积灰。 浴室里，浴缸和橱柜的饰面脱落。马桶座松动歪斜，橱柜门也歪斜得关不上。浴帘的长度刚好够防止水漏到地板上，而且水流非常小。此外，没有吹风机。说实话，我付钱住的地方，从来没见过卫生间这么破。 冰箱/冰柜和空调都能用，不过你可能需要带耳塞。 厨房用品，比如咖啡壶、咖啡、盘子、餐具和炊具，你得跟前台要。我从来没有见过带厨房的酒店房间需要你主动要求才能备货。 总的来说，位置和前台都值得称赞，但客房服务明显缺乏职业道德，所以给2星，基本维修和保养严重不足，所以给1星。 （原文） Came for a three day event at the Palmer Center. This was 0.4 miles away and easy to walk to. Because of the event, there were plenty of people on the streets. As an added bonus, it’s also next to Sandy’s and Terry Black’s. Front desk staff were super friendly and professional. The room was comfortable enough, but housekeeping and maintenance are subpar. For example, the bed was a comfortable clean king size mattress but housekeeping had a queen sized fitted sheet on it. The carpet was vacuumed but there was long standing dust along the edges of the walls and furniture. In the bathroom, the finish was coming off the tub and cabinets. The toilet seat was loose and askew and the cabinet doors were so crooked they didn’t close. The shower curtain barely was long enough to prevent water from leaking out to the floor and the flow was very weak. Also, no hair dryer. Honestly, I’ve never seen a bathroom this funky in a place I was paying to stay in. Fridge/freezer and A/C worked, though you may want to bring ear plugs. You do have to ask the front desk for kitchen items such as coffee pot and coffee, plates, utensils and cookware. Never seen a hotel room with a kitchen where you had to ask to stock it. Overall, kudos for location and front desk but 2 stars for the evident lack of work ethic on the part of housekeeping and 1 star for the serious lack of basic repairs and maintenance.

（由 Google 翻译）厨房没有垃圾桶，也没有餐具和银器。我得开口要，结果他们说“叉子用完了”。于是他们给了我一把塑料叉子、一把刀和一些餐具。垃圾处理器堵塞了，显然已经坏了一段时间了。我住的五天里，它一直没修好。厨房里没有垃圾桶，所以我把垃圾堆在台面上。也没有肥皂和洗洁精。我开口要了一些，他们给了我一条洗碗巾和一小包塑料洗洁精，勉强够洗几个碗。洗碗机很脏，但我从来没用过。（当然，也没有洗碗机清洁剂。）洗碗机里有大量的黄色污渍，反正我也不会用。淋浴盆也从来没擦洗过，上面积了一层污垢。早餐简直就是那种会让人得结肠癌的加工垃圾食品的缩影：几个松饼，一百年都长得一模一样。房间里的空调声音像喷气发动机一样，开着它睡觉可真倒霉。总而言之，我再也不会住这里了。不过，这里是F1周末期间，鸟粪镇（也就是奥斯汀）最便宜的酒店之一，所以住在这里还是有好处的。地处市中心，价格也相对便宜。前台工作人员很友好。 （原文） The kitchen had no trash can and zero dishware or silverware. I had to ask for them, and when I did, they said they were "out of forks." So I was given a plastic fork, a knife, and some dishware. The garbage disposal was clogged and had been broken for some time, obviously. It was never fixed during the 5 days I was there. There was no trash can in the kitchen, so I piled trash up on the counter. There was no soap or scrub pads, either. I asked for some, and was given a dish towel and a very small plastic packet of dish soap that barely lasted to wash a couple of dishes. The dishwasher was filthy, although I never used it. (There was no dishwasher cleaner either, obviously.) The dishwasher had massive yellow stains in it so I would not have used it anyway. The shower tub also had never been scrubbed. It had a layer of filth on it. The breakfast was the epitome of processed crap that gives one colon cancer: a few muffins that would look the same in 100 years. The AC units in the rooms sounded like jet engines, so good luck sleeping with them on. All-in-all, I would never stay here again. It was, however, one of the cheapest places in Guano Town (a.k.a. Austin) for the F1 weekend, so it served a purpose. Central and relatively cheap. Front staff was friendly.

（由 Google 翻译）预订这里是为了观看一级方程式赛车。预订时工作人员很友好，各种来往人员也都很方便。地理位置优越。街区环境安静，马路对面就有几家汉堡店。距离臭名昭著的蝙蝠桥步行约十分钟。 房间很宽敞，配有小厨房。空调和超大冰箱/冰柜。 （原文） Booked here for attending the Formula One. Friendly staff upon booking and various coming and goings. Location was great. Nice quiet neighbourhood, with a couple of burger bars literally just across the road . The infamous Bat bridge was about a ten minute walk away. The room itself was spacious with a mini kitchen included. Aircon and a massive fridge/freezer.

（由 Google 翻译）房间里空调一直开着，味道很臭，我们的衣服也沾上了一点霉味。员工们非常乐于助人，态度也很好。地理位置优越，步行即可轻松抵达市中心……而且步行5-8分钟就能到达人气爆棚的Terry Blacks BBQ餐厅！ （原文） Rooms smelled bad from the constant AC, left the clothes we had with a slight smell of mildew. Employees were super helpful and had great attitudes. Location was hard to beat being within easy walking distance from the downtown core….and it is a 5-8 minute walk to the super popular Terry Blacks BBQ restaurant!

（由 Google 翻译）在机场遭遇了糟糕的经历，我半夜拿着航空公司的代金券来到了这里。那天晚上值班的是Ray，他提供了非常棒的客户服务，真心实意地尽力帮助我们。虽然他提供的帮助不多，但Ray还是帮我们拿了一些早餐水果和格兰诺拉麦片棒，在我们情绪低落、无助的时候，他非常体贴周到。 至于房间，正如你所预期的那样，它很简朴也很小，但实际上还不错，也很干净。我们洗了个澡，睡了一觉，五六个小时后就出门了，酒店安排了班车送我们回机场。 （原文） Had a terrible experience at the airport and showed up here at midnight with an airline voucher. Ray was working this night and gave me excellent customer service and genuinely tried to help us out however he was able in our time of need. It wasn't much but Ray helped us out with some of the breakfast fruit and granola bar snacks and was very courteous when we were down and out. Specific to the room it was pretty basic and small what you would expect but it was actually pretty nice and very clean. We took a shower, hit the hay, and within 5 or 6 hours in and out with a shuttle back to the airport.

（由 Google 翻译）我第一次在奥斯汀旅行时入住了Atwell Suites。工作人员非常热情友好，专业素养很高。Sean（Shawn？）负责酒店的班车，他非常友善专业。我和他一起乘坐班车感觉非常舒适。我经常旅行，希望能在其他地方找到Atwell Suites，这样我就可以住在那里了。很棒的酒店。 （原文） I stayed in Atwell Suites for the first time while visiting Austin. The staff was so personable and professional. Sean (Shawn ?) drove the hotel shuttle and was so very nice and professional. I was very comfortable riding in the shuttle with him. I travel often and will hopefully find Atwell Suites in other locations so I can stay there. Nice hotel.

（由 Google 翻译）我的航班被取消了，航空公司给了我这家酒店的代金券，我不得不搭乘第二天最早的航班。前台的小伙子非常友善体贴，还主动给我们提供了免费的零食、饮料和牙刷牙膏，因为我们当时真的什么都没有。由于是转机航班，我们没法取行李。这家酒店的服务真的让我印象深刻。 （原文） I was given a voucher for this hotel by my airline when my flight was canceled and had to take the first flight the next day. The young man at the front desk was so kind and understanding. He offered my boyfriend and I some free snacks and drinks and a toothbrush/toothpaste bc we literally had nothing. We couldn't get our bags bc it was a connecting flight. Really impressed by the hospitality here.

（由 Google 翻译）由于我们乘坐的美国航空飞往奥斯汀机场的航线意外改道，我们在阿特韦尔套房酒店 (Atwell Suites) 住了一晚，费用由美国航空代付。前台很快就派了一辆优步来接我们，尽管有很多其他客人，他们还是高效地帮我们办理了登记。房间干净整洁，免费早餐也很棒。一位名叫肖恩 (Sean) 的绅士非常乐于助人，彬彬有礼，他准时送我们去了机场。考虑到我们意外在奥斯汀住了一晚，这次体验真是太棒了！ （原文） Due to an unexpected diversion in our American Airlines route to the Austin Airport, we had a one-night stay at the Atwell Suites, which AA paid for on our behalf. The front office sent an Uber to pick us up promptly, and registered us very efficiently, despite a lot of a lot of other guests. The room was clean and nice, and the complimentary breakfast was terrific. A very helpful and courteous gentleman named Sean took us to the Airport in a very timely manner. It was a good experience considering we had an unexpected overnight stay in Austin!

（由 Google 翻译）我们正处于周末旅行中，我们发现 Atwell Suites 的团队非常热情周到。从前台到客房服务，每个人都非常出色。我要特别感谢 Chase 竭尽全力接待您的客人。他每晚都非常乐于助人，总是面带真诚的微笑。我也不想忘记 Ivan，感谢他在我们 Atwell Suites 的周末探险中给予的帮助。我强烈推荐这家酒店，无论是休闲度假还是商务出差。如果不入住这家酒店，就等于错过了在奥斯汀的美好旅程。 感谢团队的到来。 Jj & Shelley H. （原文） We are in the middle of our weekend trip, and we have found. Atwell Suites to be very team accommodating. Everyone from front decks to housekeeping has just been phenomenal.I would like to recognize Chase for going above and beyond to host your guest. Each night has just been very helpful and with a genuine smile. And I don't want to forget about Ivan either, for his help in our weekend  adventure at Atwell Suites.I highly recommend this facility for pleasure or business. To not stay at this Suites would be just to be lost of an enjoyable good stay in Austin. Thanks to the team for being here. Jj & Shelley H.

（由 Google 翻译）停车 酒店正面灯光明亮，环境不错；酒店背面则昏暗阴森，有流浪汉在附近游荡。停车位充足，我把车停在了前面灯光明亮的地方。 清洁度 酒店非常干净，房间里的毛巾可以再多一些。 早餐 早餐有点令人失望，很多盘子和餐具都很脏，食物看起来没怎么煮熟，味道也不怎么样。 员工 员工很友善。 价格 总的来说，性价比不高，下次我可能会选择假日快捷酒店。 饮品 他们提供免费咖啡、绿茶和红茶，要是能有热巧克力就更好了。 会员等级 这是为数不多的几家承认我会员等级的IHG酒店之一，而且还给了我迎宾礼品。太棒了！ （原文） Parking The front of the hotel is well lit and nice, the back of the hotel dark, creepy, has homeless people wandering around. There was plenty of parking, and I was able to park in the front where it was well lit. Clean The hotel is super clean, could use more towels in the room. Brakfast Breakfast was a little sad, multiple dirty dishes and dirty silverware, the food did not seem like it was not through very well and was not very good. Staff The staff is nice. $ Overall a little overpriced for what it is, I would probably look for a Holiday Inn Express next time Drinks They have free coffee, green tea and black tea, it would have been nice to have hot chocolate. Status This is one of the only IHG hotels that has ever acknowledged that I have status, and actually gave me a welcome amenity. Yay

（由 Google 翻译）我和朋友在奥斯汀参加美国大奖赛期间住在这里。工作人员非常友好，非常热情周到。我们的航班很早到，出发时间也比较晚，所以他们让我们在等待入住/退房期间寄存行李。入住期间，我们经常与 Ivan 和 Zoey 沟通，他们各方面都非常友好。 房间干净宽敞。如果您来奥斯汀参加美国大奖赛，这家酒店靠近赛道，非常适合举办像比赛这样人流量很大的活动。 （原文） My friends and I stayed here while we were in Austin for US Grand Prix. The staff were friendly and super accommodating. We had an early flight in and a later flight out and they let us store our stuff while we waited to check-in/after we checked out. We worked frequently with Ivan and Zoey during our stay, and they were pleasant on all fronts. The rooms were clean and spacious, as well. If you are in town for the US Grand Prix, the hotel is close to the track and very accommodating for high volume travel events like the race.

（由 Google 翻译）这里是市中心的绝佳去处，您可以在这里散步、骑自行车、休息片刻，或者乘船游览湖泊，欣赏天际线。日落时分，您可以欣赏到令人惊叹的美景；日落时分，您还可以观看蝙蝠表演。 （原文） Un gran lugar en el centro de la ciudad, para disfrutar de una caminata, dar un recorrido bici, despejarte o subirte a una lancha y dar un recorrido por el lago, admirar el skyline. Al atardecer tienes unas vistas increíbles, y ya cayendo el sol, puedes ver el show de los murciélagos.

（由 Google 翻译）一条绝对美丽的小路，适合散步、跑步、骑自行车，或者在湖上享受登船、皮划艇的乐趣。 这些小路连接多个公园，沿途为您和您的小狗提供水。 （原文） An absolutely beautiful path to walk, run, bike, or pop on the lake for boarding, kayaking fun. The pathways connect to multiple parks, and have water for you and your pups along the trails.

（由 Google 翻译）美丽的地方。氛围很好。非常适合散步或跑步 （原文） Beautiful place. Nice atmosphere. Great place for a nice walk or run

（由 Google 翻译）这里是划船、划皮划艇和观赏蝙蝠的好地方。观赏蝙蝠是奥斯汀旅游必做的事情。湖很漂亮，湖周围有公园和步道。这是观赏日落和美丽城市的好地方！ （原文） It’s the place to go for paddle boating, kayaking and bat watching. Bat watching is a must do tourist excursion in Austin. The lake is beautiful and has a park and walkway all around the lake. It’s a nice spot to watch the sunset and the beautiful city!

（由 Google 翻译）我们 1 月 1 日参观了这个地方并且很喜欢它。这是一个巨大的公园，有很多适合步行、徒步旅行和骑自行车的小径。我们的狗也在那里度过了一段美好的时光。 我们没有找到任何洗手间或地方可以购买茶点。缺了一点，其他都很棒！ （原文） We visited this place on January 1st and loved it. It’s an enormous park with lots of trails for walking, trekking and cycling. Our dog also had a wonderful time there. We didn’t find any restrooms or placer where to buy refreshments. That is missing, the rest was great!

（由 Google 翻译）不错的湖。 有很多地方可以坐下来吃饭，或者只是坐下来放松一下，欣赏湖景。 骑电动自行车非常好。 普通自行车是不允许的。我期待第一夫人的品质。 免费停车。 （原文） Nice lake. Lots of places to sit and eat or just sit and relax with a view of the lake. A very nice to ride an electric bike. Regular bikes are not allowed. I was expecting First Lady quality. Free parking.

（由 Google 翻译）奥斯汀的伯德夫人湖与市中心的建筑群形成鲜明对比，为户外活动提供了优美的背景。虽然路线可能不太方便，但湖泊及其周边环境的整体体验绝对值得一游。 （原文） Lady Bird Lake in Austin offers a beautiful contrast to the downtown buildings, creating a scenic backdrop for outdoor activities. While the directions may not be the easiest to navigate, the overall experience of the lake and its surroundings makes it a worthwhile destination.

（由 Google 翻译）绝对不会/不要预订这里。我警告过你了。非常令人无法接受，不舒服，令人不快。房间一开门就臭气熏天。舒适的房间竟然有个烟洞。卫生间/拉环脱落，墙上有洞，发霉，贴纸像儿童房一样陈旧。没有熨斗，没有咖啡，因为他们想收费。我有两个房间，两台电视都收不到相同的频道。 （原文） Definitely won't/don't book here. You have been warned. Very unacceptable, uncomfortable & unpleasant. The room stink as soon as we opened up the door. Comforted had smoking hole. Restroom/tab was peeling, hole in the wall, mold, old stickers like a kids room. No iron, coffee because they wanted to charge us for it. Had two rooms and both TVs couldn't get the same channels as the other.

（由 Google 翻译）不推荐家庭入住，淋浴坏了，浴室里弥漫着蟑螂卵的恶臭。所有污水排放口都打开了。 服务不错，早餐选择较少，但考虑到我们支付的房费，还算不错。 除此之外，房间设施有待改进，因为房子肯定比较老旧，需要彻底翻新或重建。 （原文） Not recommended for families, showers were not working and bathroom were smelled bad wit roaches eggs. All the sewage outlets were opened. Service is good, breakfast is with least options but not bad for the cost we paid for the room. Other than that rooms has to improve since it's mus be old property needs complete renovation or reconstruction.

（由 Google 翻译）还行。房间干净。床很舒服。房间内非常潮湿。浴室墙壁上有很多霉菌。退房那天早上，电源闪烁，淋浴没有热水。早餐不错，有德州华夫饼或麦片，还有果汁。 （原文） It's ok. Clean room. Comfy beds. Very humid inside room. Lots of mold on walls in bathroom. The electric flickered the morning of checkout, and no hot water in shower. Good breakfast of Texas waffles or cereal, and juice.

（由 Google 翻译）我原本预订了另一家酒店。凌晨3点左右，我开了6个小时的车到达酒店，却发现我的预订被取消了。 我来到这家酒店，前台工作人员（一位年长的绅士）非常友好热情。 房间相当不错。床和枕头超级舒服。我女儿很喜欢她的床，她说她完全被床垫融化了，每晚都能立刻睡着。 我推荐👌 （原文） I had originally made a reservation at a different hotel. I arrived after a 6 hr drive around 3 AM to find out my reservation was canceled. I came here and the front desk staff (an older gentleman) was super friendly and accommodating. The room was pretty decent. The beds and pillows were sooooo comfy. My daughter loved her bed qnd said she melted into the mattress and fell asleep immediately each night. I recommend 👌

（由 Google 翻译）房间里有股霉味，需要一些空气清新剂……我和我的妻子都 60 多岁了，而且有残疾，我们被安排在三楼；然而，那里很安静，我们休息得很好……上面的毯子上有香烟烫过的痕迹……我要求在离开时进行检查并退还押金，但是没有收到银行退还押金的通知……退房时，我注意到大堂里的一位先生在衬衫里塞满了面包……工作人员很友好，乐于助人……总的来说，我觉得这家酒店正在努力改进……他们解决了我提到的每一个问题……总的来说，我的住宿还不错，但考虑到价格，我可以选择更好的地方……从我看到工作人员所做的工作来看，如果这些问题不会很快成为过去，我不会感到惊讶……那里的每个人都很努力，而且非常友好 （原文） Room smelled musty could use some air freshener..my wife and I are in our 60s and have disabilities we were placed on third floor ; however, it was quiet and we rested well....cigarette burns bored on top blanket....I asked for an inspection upon departure and return of security deposit however have not been notified that such deposit had been returned by my bank ..upon check out I noted a gentleman in lobby stuffing his shirt with bread ...the staff was friendly and helpful...overall I have the impression that this hotel is working hard to make improvements .....they addressed each item I mentioned...overall my stay wasn't bad but for the price I could have chosen a better place ...from the work I saw the staff doing i wouldn't be surprised if these issues don't become a thing of the past very soon....everyone there was working hard and very friendly

（由 Google 翻译）每个人都非常专业，环境干净整洁，非常安静。说实话，这真是一个意想不到的惊喜☺️。做得很好。不过，欧陆式早餐的种类还可以再丰富一些。 （原文） Everyone was very professional rules are very clean and very quiet. To be honest, it was an unexpected surprise ☺️. Well done. More variety with the continental breakfast though is needed

（由 Google 翻译）员工棒极了。地理位置优越，就在高速公路边上/边，附近有很多餐厅。经理人非常好。每个人都很尊重你，很有礼貌。干净。早餐丰盛又干净。绝对值得。 （原文） Staff was completely awesome. Location was great, on/off highway and near plenty of restaurants. Manager was totally nice. Everyone treats ya with respect and courtesy. Clean. Breakfast is full and clean. Definitely worth it.

（由 Google 翻译）我在这家酒店度过了一段难忘的时光。工作人员非常友善、周到、乐于助人。他们让我的住宿体验非常棒，甚至还讲解了酒店的一些有趣的历史知识（比如《选美俏卧底》就是在这里拍摄的）。房间豪华舒适，感觉非常安全。总的来说，这是一家氛围很棒的顶级酒店。预订这家酒店，你绝对不会后悔。 （原文） I had an incredible experience at this hotel. The people working there are so kind, thoughtful, and helpful. They made my stay amazing and even gave me cool historical facts about the hotel too. (Like Miss Congeniality was filmed right there). The rooms are fancy and cozy. It feels very safe. Overall it is a top tier hotel with great vibes. If you book, you will not regret it.

（由 Google 翻译）这次是出差来的。房间非常大，浴室空间也很大，水压很好，洗浴用品也很齐全。酒店内的早餐和酒吧都很不错。客房服务团队和Lisandro的服务绝对值得1000/10的高分，这也是我以后还会选择入住的原因。他们在整个入住期间都非常友好，而且为了帮我找回遗落在房间里的物品，他们更是尽心尽力。我对他们的服务感激不尽，永远铭记他们的客房服务和客房服务团队。 （原文） Came for a work trip. Very large rooms, great space in the bathroom, good water pressure and shower products. Good on site breakfast and bar. Guest services team and Lisandro deserve a 1000/10 rating and is the reason I will be returning for future visits. They were friendly throughout the stay but went above and beyond to make sure I was reunited with an item I left behind in the room. I can not thank them enough and am forever grateful for their housekeeping team and guest services.

（由 Google 翻译）位置很棒。客房服务人员直到退房前 30 分钟才来，然后没敲门就闯了进来。房间本身还可以 - 浴室设置有点奇怪，比如洗完澡后没有地方放毛巾。水质较软，水压也不好。游泳池还可以，但和照片不一样。另外，空调晚上老是断电，所以很难入睡。大多数情况下与前台的接触都相当愉快，但我在早上 9 点在免费咖啡柜台要了更多的搅拌棒，因为搅拌棒已经用完了 - 但那个女人有些不耐烦地告诉我他们没有 - 于是我向她要了勺子。然后她不情愿地把我带到了早餐咖啡厅，在那里一位乐于助人的先生为我和其他等候的人重新装满了搅拌棒。 （原文） Location is great. Housekeeping didnt come until about 30 minutes to checkout, and then just barged in without knocking. The room itself was ok- bathroom setup was a little weird, like no place for your towel after you shower. Soft water, and no water pressure. Pool was okay, but nothing like the pictures. Also AC kept turning off at night so it was hard to sleep. Mostly the encounters with front desk were quite lovely, but I did ask for more stir sticks at the free coffee counter at 9 am since they were out- and the woman gave me some attitude and told me that they didnt have any- to which I asked for spoons. Then she begrudgingly directed me to the breakfast café where a helpful gentleman refilled the stir sticks for myself and the other people waiting.

（由 Google 翻译）酒店氛围很棒，地理位置也很棒。 最重要的是，服务很棒。 入住时，他们提供了一杯很棒的苏格兰威士忌，还在我们房间里放了F1赛车形状的美味巧克力。从前台工作人员到优秀的经理Ric，每个人都尽心尽力，确保我们感到宾至如归，并得到了周到的照顾。 我也非常喜欢游泳池。总而言之，这是一次很棒的住宿体验。 （原文） The hotel has a great vibe and a great location. Most importantly, it has great service. They served an excellent scotch at check-in, they put great chocolates in the shape of an F1 car in our room, and everyone from the front desk staff to the excellent manager, Ric, worked hard to make sure we felt at home and were well taken care of. I really enjoyed the pool as well. Overall, a great stay.

（由 Google 翻译）我们这次入住体验简直完美。酒店历史悠久，景色优美，地理位置便利，酒店内外餐饮选择丰富多样。员工知识渊博、热情周到，各方面都无可挑剔。明年我们还会再次入住。 （原文） We could not have had a better experience. Historic hotel, great views, convenient proximity and super food options inside and adjacent. Staff is knowledgable, attentive, and top notch in every way. We will stay again next year.

（由 Google 翻译）我太爱这家酒店了！我经常因为工作来奥斯汀，这里就像我的第二个家。房间超级宽敞干净（大多数时候我的浴室里都有梳妆台，空间超大，真是太棒了！），健身房一流，酒店本身离市中心所有地方都特别近，最重要的是，员工服务一流！ 特别要感谢前台的Aeri和门童Geraldo，他们总是尽心尽力让我感觉宾至如归。他们每次我来都能认出我，还能叫出我的名字。其他员工也都非常出色，但这两位简直是难得的瑰宝。 Geraldo总是面带微笑地在门口等我，帮我叫到正确的Uber，甚至在我DoorDash送餐员搞错地址的时候，还跑到街对面去帮我取餐！Aeri通常在我办理入住的时候都在，无论什么时候，她都像一缕阳光，温暖人心。 有机会的话，一定要来这家酒店！ （原文） I love this hotel. I frequently have to come to Austin for work and this is my home away from home. The accommodations are super roomy and clean (most of the time my bathroom has a vanity for extra space which is fantastic), the gym is top tier, the hotel itself is super close to everything in downtown, and most importantly the staff is top notch! Special shout out to Aeri at the front desk and Geraldo the doorman for always going above and beyond to make me feel special. They recognize me when I come in and know me by name. The rest of the staff is truly exceptional but these two are gems. Geraldo is always at the door waiting with a smile, helping me get the right uber flagged, and has even run across the street to grab my DoorDash when they messed up the delivery location! Aeri is here when I usually check in and she is a ray of sunshine no matter the time of day. You should stay here if you have the chance!

（由 Google 翻译）我们去了斯蒂芬·F·奥斯汀酒店庆祝我们17周年结婚纪念日。我们在这家酒店度过了蜜月。我们都来自奥斯汀，选择这家酒店是因为它给奥斯汀带来的历史感和奢华感。这是一家被严重低估的酒店，我所有的朋友和家人都会知道这个故事。我们并不富裕，但酒店的员工和所有相关人员都像对待皇室成员一样对待我们。只要这家酒店还在营业，我们203050年还会再来这里庆祝结婚纪念日。房间升级真的让我很惊喜，香槟巧克力草莓，我们甚至可以晚点睡，晚点退房，从来没有这种体验。我去过世界各地的顶级酒店，放弃了奥斯汀排名第一的酒店，只为了来到斯蒂芬·F·奥斯汀酒店，酒店总督套房。 （原文） Went to the Stephen F Austin for our 17 year wedding anniversary. We spent our honeymoon at this particular hotel. We are both from Austin and we chose this hotel for the historic and luxury that it brings to Austin. This is a very underrated hotel all my friends and family Will know about this story. We are not wealthy people, but the staff and everybody involved at this hotel treated us like royalty still come back for my 20 3050 as long as the hotel is still up we will continue to spend our anniversary. Here was really surprised with the room upgrades Champagne chocolate covered strawberries was able to even sleep in a little bit later and check out at a later time, never experienced that been to top hotels around the world passed up Austin‘s number one hotel just to come to the Stephen F Austin, hotel governor suite

（由 Google 翻译）不要留下来！！！！！！！臭虫 多花一点钱，住在别的地方。当我们到达时，我的预订已经出现问题。不过前台小姐姐很热情，不过等了大概20分钟才到房间。当我们到达房间时，里面很热，而且有难闻的气味。当我们正要坐在床上的那一刻，我们看到了一只臭虫。请帮自己一个忙。别打扰，不值得。我不知道这个地方怎么还开着。真的有臭虫吗？房间是#322 （原文） DON'T STAY!!!!!!! BED BUGS Spend a little extra money and stay somewhere else. When we arrived, there was already an issue with my reservations. The lady at the desk, however, was very sweet, but it took about 20 minutes to get to the room. When we got to the room, it was so hot in there and had a bad smell. The minute we were about to sit on the bed, we saw a bed bug. Please do yourself a favor. Don't bother, it's not worth it. I don't know how this place is still open. BED BUGS, really? The room was #322

（由 Google 翻译）我推着满满一车东西出门的时候，电梯又一次坏了！这种情况经常发生。如果他们能保持两部电梯都运行，情况就不会那么糟糕了，但他们只使用一部电梯，这种情况很常见，我们最好做得更好。如果你修好电梯，你的评分有很大的提升潜力。这家酒店一共有四层楼。 除此之外，工作人员都非常友好，会尽力让你住得愉快。 （原文） Elevator was once again not working properly upon exiting with my cart full of stuff! it's a reocurring thing there, It wouldn't be so bad If they kept both elevators running but they only utilize one, common let's do better, You have great potential to up your score if you fix your elevators. Four floors at this hotel. Otherwise Staff is pretty friendly and tries to make your stay enjoyable

（由 Google 翻译）就价格而言，这个地方为您提供了一个足够好的过夜休息场所，但当然没有额外的装饰。我们的房间包含早餐（选择非常有限）。酒店的某些区域实际上闻起来像是他们消毒过的地方，所以这很好。房间本身很基本，毯子较薄，但都很干净。它肯定是过时的，但有肥​​皂、毛巾、洗发水、洗衣袋和熨烫工具。还有冰箱和微波炉。唯一的缺点是它就在一条主要道路旁边，所以交通噪音可能会通过，这取决于你的房间在哪里，我想:) 办理入住和退房时前台的服务非常好。 我们在那里待的时间很短，所以我不能说我知道它离景点有多近，但距离第六街和一些小径绝对只有很短的车程。 （原文） For the price, this place grants you a good enough place to rest for the night, but with no extra frills of course. Our room had breakfast included (selection was pretty limited). The hotel in some areas actually smells like they disinfect the place, so thats nice. The room itself it pretty basic, blankets are on the thinner side, but all clean. It was dated for sure, but had soaps, towels, shampoo, laundry bag and ironing tools. Also had a fridge and microwave. Only downside would be the fact that its right by a major road so traffic noises can come through depending on where your room is, I suppose :) Service was excellent at the front desk at check-in and check-out. We were there for a very short time, so I can't say I know how close it was to places of interest but it was definitely a short drive from 6th Street and some trails.

（由 Google 翻译）这个小镇很容易被误认为是蒂华纳这样的边境小镇。从附近的便利店到这家酒店，都是由西班牙裔员工经营的。清洁工一边打扫卫生，一边通过收音机听着响亮的墨西哥音乐，勤杂工则一边把钉子钉在墙上，一边大声地和同事说话。浴室的把手不见了，电视控制器也不在房间里。您可以看到酒店正在削减预算，不再在客房内提供茶包或咖啡。除了所有这些意想不到的经历之外，工作人员很友好，乐于助人，尤其是可爱的前台，Haydy 非常可爱，乐于助人。 （原文） It’s the town easily mistaken a border town like Tijuana. From the near by convenient store to this hotel, was run by Hispanic staff. The cleaning lady was listening to a loud Mexican music through the radio while doing the cleaning and the handy man talking loudly to his colleagues while pounding the nails to the wall. The handle bar in the bathroom was missing and the TV control was not in the room. You can see the hotel is cutting the budget by not serving the tea bags or coffee in the guest rooms. Besides all this unexpected experience, the staff was friendly and helpful especially the lovely front desk, Haydy was amazing sweet and helpful.

（由 Google 翻译）房间大小合适且干净。床垫凹凸不平且不舒服。由于平时很拥挤，所以很吵，关门的声音很大。工作人员非常友善且乐于助人。 （原文） Rooms are nice size & clean. Mattresses were lumpy & uncomfortable. It is noisy as it's usually crowded, and the doors slam very loudly. The staff is very nice & helpful.

（由 Google 翻译）我们的房间很干净。床很舒服。所有的灯都亮了。不错的地方而且相当实惠。我会再呆在那里。 （原文） Our room was clean. Beds comfortable. All the lights worked. Decent place and quite affordable. I would stay there again.

（由 Google 翻译）这是我第一次来奥斯汀，在速8酒店也是如此。总的来说，体验还不错，前台服务周到，房间干净整洁；唯一的问题是门很难关，噪音很大。有些吵闹的客人整晚都在开门、关门、聊天，真的很难休息。 （原文） It was my first time in Austin and the same in super 8 hotel. In general, the experience was fine, service in front desk, clean room; just an issue, the doors were hard to close that means noise. There were some noisy guest open and close the doors and discussing all night long it was not really easy to rest

（由 Google 翻译）地理位置优越，毗邻众多景点，尽享都市生活。建筑本身不错，设施也挺好。 我强烈建议酒店安排人员接受一些关于客户服务技巧的额外培训。前台不仅没有提供帮助，态度还很差，甚至拒绝回答一些简单的问题，比如“你们早上提供早餐吗？”。其实稍微沟通一下就能解决问题。 房间还不错，只是电视质量稍差，而且马桶有时会漏水……总的来说，如果价格和房间条件允许，我会再次入住，但是客户服务实在令人失望。 （原文） The location is great, right next to lots of attractions and city life. The building is nice and ammenities are nice. I would highly recommend that someone provide some additional training on proper customer experience skills. The front desk was not only not help, but had a bit of an attitude and refused to provide answers to simple questions like, do you have breakfast in the morning. A little bit of conversation goes a long way. Rooms are nice with TV's being a little lower quality and toilets running extra water sometimes....all in all would return for price and room but, customer service is not pleasant.

（由 Google 翻译）我们不会再来了。除非提前一天预约，否则他们不会打扫房间。这意味着咖啡、毛巾、洗发水等都不会免费续杯……早餐包含在房费里，但9点就结束了。就连咖啡也到那时就没了。正如地址所示，酒店位于一条繁忙的马路旁。不过，我们在房间里并没有听到太多噪音。我们的房间不算特别干净，但也绝非脏乱不堪。员工态度有好有坏。网络速度非常慢。我们建议您另寻他处。 （原文） We won't be back. They do not clean your room unless you schedule it the day ahead. That means no refills on coffee, towels, shampoo... Breakfast is included, but ends at 9. Even the coffee is done then as well. As the address shows, it's on a busy road. We didn't hear much noise from the room though. Our room was not particularly clean, but not disgusting by any means. Staff ranged from friendly to not so friendly. Internet is very slow. We suggest looking elsewhere.

（由 Google 翻译）氛围不太好，难以解释，就是感觉不太温馨。我们的房间有一股很浓的气味，就像什么东西被淋湿了没干一样。开门也很麻烦，但我们还是设法做到了。门上贴着如何拉起门帘之类的说明，但还是很难打开。早餐很棒，这是我们第一次住，孩子们非常喜欢。房间的清洁度必须得说是四星级。我不会再住这里了，但总的来说，体验很好。感谢您的时间和考虑！ （原文） The vibes were not so great can’t really explain just that it didn’t feel welcoming. Our room had a very strong smell like if something got wet and didn’t dry. Opening the door was also a hassle but we managed. It had instructions taped to the door to how to pull up and stuff but it was still hard to open. Breakfast was great it was our first time and my kids really enjoyed it. The cleanliness of the room I must say was 4 stars. I wouldn’t stay here again but had a good experience overall all. Thank you for your time and consideration!

（由 Google 翻译）房间好坏参半。因为这是一家“宠物友好型”酒店，我们被分配到的第一间房（住了前三晚）味道很重（肯定是有狗在房间角落撒尿了）。前台一开始不太愿意给我们换一间干净的房间，但我们最终还是坚持换了。 早餐区环境不错，但是椅子表面都脱落了。那里铺着地毯，考虑到食物和饮料洒在上面，卫生状况堪忧。 泳池水很冷，所以十月底的时候几乎没人用。免费停车很不错。 前台工作人员的服务水平参差不齐，其中一位态度很差！在我看来，这家酒店只能算两星（差一点就三星了）。 （原文） There rooms can be a hit and miss. As it is a “pet friendly” hotel, we had our allocated first room (for the first three nights) that was really smelly (a dog must have been urinating in the room corner). There was resistance from the front reception to change to a cleaner room but we finally pushed to swap. The breakfast area is nice, but the chair surfaces are peeling off. The area is carpeted which doesn’t make hygienic sense as there is food and drink spillage. The pool is cold, nobody therefore used it at end of October. Free Parking is good. The reception staff can be a hit and miss, one of them rather rude! It’s a 2- (short of 3) stars in my view.

（由 Google 翻译）这家酒店糟透了！不干净，需要升级。房间其实挺大，但感觉太脏了。我打电话给前台要多一些毛巾，结果他们让我自己去拿。酒店允许带狗，所以可能是因为这个原因。酒店里弥漫着一股浓重的气味，就像是有人在试图掩盖其他气味。卫生间甚至没有放厕纸的地方，我们只能把它放在洗手台上。我们的门打不开，门上贴着一张贴纸，上面写着要先拉起来再推下去。早餐有鸡蛋、半熟培根、德州华夫饼、麦片、吐司和贝果。咖啡和橙汁包含在内。 （原文） This hotel is awful! It’s not clean. It needs to be upgraded.The actual room is a good size but It just felt so dirty. I called front desk to get more towels and they made me go get them myself. The hotel is dog friendly so it might be because of this. The hotel smells like plug-ins trying to cover up another smell. The bathroom doesn’t even have where the toilet paper goes, we have to place it on the counter. Our door doesn’t open right and has a sticker where it says we have to pull up then push. Breakfast was eggs, half cooked bacon, Texas wafffles, cereal, toast and bagels. Coffee and OJ included.

（由 Google 翻译）千万别来这里。我住的323房间满是黑蚂蚁。墙上、天花板上、空调里，甚至床上都有。我要求换房间时，前台工作人员似乎很生气。到了328房间，我立刻注意到空调风扇电机的轴承噪音很大。我没有抱怨，决定忍耐一下，结果却不得不戴着耳机听着白噪音睡觉。更糟糕的是，第二天我才发现我把手机充电器插在323房间的墙上，等我试图通过前台拿回充电器时，他们已经安排了另一个人住进那个房间，而且根本没处理过蚂蚁！！！现在我一个25美元的快速充电器被这个根本不关心维护的糟糕管理人员弄丢了！他们明显唯利是图，根本不关心维护。明知有蚂蚁爬来爬去，却把别人安排进这个房间，就是明证。总的来说，这个地方开始显得破败不堪，尤其是公共区域和电梯，闻起来像个汽车修理厂。外观保养方面根本没怎么注意。带顶棚的入口处的天花板已经下陷了几英寸，眼看就要裂开砸到人头上了。这肯定是一场官司。早餐充其量也只能算是一般。很高兴能在这里吃到热腾腾的，不用去别的地方，但每天都是同样的香肠和鸡蛋，没有培根和薯饼。下次我得去别的地方了，而且我一定会告诉公司里的所有人，以后一周的住宿都别来这里了。 （原文） Stay away from this place. I was in room 323 which was infested with black ants. I found them on the walls, ceiling, A/C unit, and even in the bed. The individual at the front desk seemed miffed when I asked to move to another room. Once I got to 328, I immediately noticed the bearings on the A/C fan motor are making a lot of noise. I didn't complain and decided to try to put up with it but ended up having to sleep with earbuds playing white noise. To make matters worse, the following day I realized I left a phone charger plugged in the wall in 323 and when I attempted to get it through the front desk, they already put someone else in that room with no treatment for the ants!!! So now I lost a $25 fast charger to crappy management who doesn't care about upkeep! They are clearly money-driven and don't care about maintenance. Putting someone else in a room that they know has ants crawling around is a testament to that. Overall, the place is starting to look run down and beat up, especially in common areas and the elevator which smells like an auto mechanics garage. No attention to cosmetic upkeep issues. The ceiling in the covered entry area is sagging several inches and about to break open over someone's head. This is a lawsuit waiting to happen. Breakfast is just ok at best. Glad to have something hot there without having to go elsewhere but it's the same sausage and eggs every day, and no bacon or hash browns. I'll be somewhere else next time and I'll certainly be telling everyone in my company to avoid this place with future week long stays.

（由 Google 翻译）四个房间都发霉，管理不善，而且这种现象已经持续了好几年。 起初，我们没怎么在意。以为天花板上的黑点是灰尘。但到了第二天早上，情况就一目了然了：是霉菌。我们报告了情况，被告知最多只能入住三个房间。如果第三个房间“不符合我们的标准”，我们就可以退款。2号和3号房间也发霉了。经理后来“慷慨地”让我们再检查两个房间。4号房间是所有房间中最糟糕的，所以我们甚至懒得再检查第五个房间。四个房间都有霉菌。这可不是偶然。 然后我们被告知我们是第一个抱怨霉菌的人。这感觉不对劲，于是我们查看了评论。果然，至少有11到12条评论提到了霉菌，而且是几年前的。所有评论都得到了同样的“我们会调查”的回复。这不是一次性的错误，而是一种模式。 他们跟我们说话的方式也于事无补。“我们不知道有没有房间符合你们的标准”就是他们说的那套。就好像要求一间不滋生孢子的房间都是一种奢侈似的。我们带着8岁的孩子一起住。我保持冷静，因为我看得出妻子理所当然地感到不安。经理承认霉菌确实存在健康风险，但这听起来像是在走法律程序，而不是什么实际问题。我妻子要求和她上面的人谈谈，却被告知她是现场最高负责人，并再次提醒我们退款的事。 我们接受了退款，因为我们别无选择。但这并不能抹去我们被置于风险之中的事实，我们浪费了数小时试图自己解决问题，而且还被巧妙地暗示我们反应过度。“没有其他人抱怨过”之类的话，以及“你们的标准”之类的话，感觉就像在操纵别人。我们拍了照片。我们也正在向卫生委员会报告此事。如果这种情况已经持续多年，那么谁知道有多少人受到影响，而管理层却一直假装这是新闻。 后来，经理公开表示我们之间的互动“互相尊重”，好像我们达成了某种谅解。她让我妻子在过程中显得有些不讲道理。是的，我的确尊重了她。但我也没有感受到被尊重。我礼貌地对待一个把我们的担忧当成个人喜好而不是健康和安全问题的人。 总之：我们带去的每个房间都有霉菌。投诉不断。员工态度冷漠，轻视甚至贬低员工。而且没有真正的解决办法。这不是意外。这就是文化。在这个地方得到专业检查和清理之前，我不会再住在这里，尤其是带孩子住。 （原文） Mold in 4 rooms, dismissive management, and a pattern that’s been going on for years At first, we didn’t think much of it. Figured the dark spots on the ceiling were dirt. But by the next morning, it was clear: it was mold. We reported it and were told there was a 3-room transfer limit. If the third room wasn’t “up to our standards,” we’d get a refund. Rooms 2 and 3 had mold too. The manager then "graciously" let us check two more rooms. Room 4 was the worst of them all, so we didn’t even bother with a fifth. Four out of four had mold. That’s not a fluke. Then we were told we were the first people to ever complain about mold. That felt off, so we checked the reviews. Sure enough, there are at least 11or 12 reviews mentioning mold, going back YEARS. All of them got the same “we’ll look into it” response. That’s not a one-time mistake. That’s a pattern. The way we were spoken to didn’t help. “We don’t know if any of the rooms are up to your standards” was the exact line. Like asking for a room that’s not growing spores is some kind of luxury. We had our 8-year-old with us. I stayed calm because I could see my wife getting rightfully upset. The manager admitted the mold was a health risk, but it came off like a legal formality, not an actual concern. When my wife asked to speak to someone above her, we were told she was the highest authority on-site and reminded again about the refund. We took the refund because we had no choice. But that doesn’t erase the fact that we were put at risk, wasted hours trying to solve it ourselves, and were subtly made to feel like we were overreacting. The “nobody else has complained” line, the “your standards” remark, it felt like gaslighting. We’ve got photos. We’re also reporting this to the Board of Health. If this has been going on for years, then who knows how many people have been exposed while management keeps pretending it’s news to them. Later on, the manager publicly described our interaction as “respectful,” like we came to some mutual understanding. She made my wife sound unreasonable in the process. Yeah, I was respectful. But I also didn’t feel respected. I was being polite to someone who treated our concern like a matter of personal preference, not health and safety. Bottom line: mold in every room we were shown. A history of complaints. Dismissive and minimizing staff. And no actual plan to fix it. That’s not an accident. That’s the culture. Until this place gets professionally inspected and cleared, I wouldn’t stay here again, especially not with kids.

（由 Google 翻译）首先说说不好的……早餐有点难吃。鸡蛋，我想应该是鸡蛋吧，口感像海绵，味道也差了点。香肠就是一个很好的例子，说明为什么最好不要去想它究竟是用动物的哪个部位，或者哪个物种做的。 房间很舒适。我只是希望可以用窗帘遮挡外面的光线。窗帘的效果其实还不错。我只是对光线比较敏感。 泳池、服务和其他设施也都还不错。 （原文） First, the bad... The breakfast was sort of gross. The eggs, I think they were eggs, had a texture like a sponge and only a little more flavor. The sausage was a good example of why it is best not to wonder what parts of the animal, or what species, go into its production. The room was comfortable. I just wish it was possible to block outside light with the curtains. They actually do a pretty good job. I am just sensitive to light . The pool, service, and other features were also quite adequate.

（由 Google 翻译）千万别住这家酒店。 两台制冰机都坏了。 健身房“暂停营业”。 我入住期间电梯坏了。 商务中心里放着床垫，根本进不去。 我预订这家酒店就是冲着它的设施来的，结果一个都没用上。 我敢肯定酒店老板就住在这里。我入住的房间看起来像是没打扫过。我到的时候，地板上有用过的医院袜子和打开的酱料包。有人用过牙膏，还把垃圾粘在了烟雾报警器上。马桶每次冲水都会漏水，而且一直漏水。更糟糕的是，他们弄丢了我几个月前的预订，不得不给我重新订了一张。巧的是，新订的房间不退款，所以我联系了银行申请退款。这简直是诈骗。 所有员工都态度恶劣，一点忙都帮不上。 我房间的恒温器即使调到“制冷”模式，温度也很少低于80度。 吹风机每天都会从墙上掉下来。 这个地区也很不安全。我女儿开车来接我，但她觉得把车停在停车场不安全。 （原文） don’t stay here. both ice machines broken. gym was “out of order” elevator broke while i was staying there business center has mattresses in it and isn’t even accessible. i booked this hotel based on the amenities and was unable to use any of them. pretty sure the people who run it live here. the room i checked into looked like it hadn’t been cleaned. there were used hospital socks and open sauce packets on the floor when i arrived. someone had used toothpaste and stuck trash to the smoke detector. the toilet broke with every flush and constantly ran water. to top it off, they lost the reservation i made months ago and had to give me a new one. conveniently, the new one had a no refund policy so i contacted my bank to dispute the transaction. this is fraud. everyone who works there is rude and unhelpful. the thermostat in my room rarely dipped below 80, even though it was on “cool.” the hairdryer fell out of the wall daily. the area is also very unsafe. my daughter drove to meet me and didn’t feel safe leaving her car in the lot.

（由 Google 翻译）我们住的房间一直散发着难闻的气味。很明显，在我们入住前没有好好打扫过。床单很脏，上面沾满了头发和面包屑，我不得不用从家里带来的毯子才能睡着。浴室地板上还残留着之前客人留下的垃圾和其他物品，这实在令人无法接受。 此外，热水浴缸​​坏了，据工作人员说，短期内没有维修计划。周边环境也让人感觉不太安全。 除非这些问题不困扰你，否则我不建议你住在这里。 （原文） The room we stayed in had an awful smell that never went away. It was clear that it had not been properly cleaned prior to our check-in. The sheets were dirty, covered in hair and crumbs, and I had to use an extra blanket I brought from home just to be able to sleep. The bathroom floor still had trash and other items left behind from a previous guest, which was unacceptable. Additionally, the hot tub is out of order and, according to staff, there are no plans to fix it anytime soon. The surrounding area also feels questionable and not very safe. I would not recommend staying here unless these issues don’t bother you.

（由 Google 翻译）最糟糕的酒店体验。 如果不是因为离我工作的地方近，我肯定不会再订这里了。 房间条件很差： 1. 淋浴坏了。 2. 浴室的排气扇坏了。 3. 健身房的天花板瓷砖掉到地上已经三天多了，我多次要求他们打扫。我把这件事报告给了经理和清洁人员。我甚至主动提出自己打扫，还借了一把扫帚。经理的回复是：“我不知道扫帚在哪儿。” 难以置信。 我要申请退款。 （原文） Worst hotel experience ever. If it weren’t for the fact that it’s close to my job, I wouldn’t keep booking here. The rooms are in poor condition: 1. The shower doesn’t work. 2. The bathroom exhaust fan is broken. 3. I’ve asked multiple times for the gym to be cleaned — a ceiling tile fell onto the floor and it’s been there for over three days. I reported it to the manager and the cleaning staff. I even offered to sweep it myself and asked to borrow a broom. The manager’s response was: “I don’t know where the brooms are.” Unbelievable. I will be requesting a refund for this stay.

（由 Google 翻译）房间地毯很脏，卫生间门的油漆都掉了。油漆质量太差了。我建议他们解决这个问题。 这家酒店维护得很糟糕。想到我的家人竟然住这样的酒店，我真是太失望了。再也不来了。 （原文） The room carpet was dirty and the restroom doors paint was coming off. Really bad paint job. I recommend for them to fix that issue. The place lacks in maintenance. I was so disappointed knowing that my family was staying in a hotel like this. Never again.

（由 Google 翻译）体验糟透了！房间到处都是蟑螂，浴室里也到处都是。我们刚到的时候，房间钥匙出了问题，但到的时候有点晚，所以也没多想。第二天早上，我们醒来发现房间真的很糟糕，一股难闻的气味，墙上到处都是油漆脱落、污渍斑斑、油漆还没刷好。我们住过很多舒适的酒店，但从未在这家酒店的前台遇到过这种感觉，前台人员非常有礼貌。这也是我们这次住宿唯一值得的一点。不过，我们还是退房去了另一家酒店。 （原文） Very horrible experience! With room roaches everywhere all in bathroom when we 1st got there start off with having problems with the room key but was kinda late when we arrived so didn't think much of it. The next morning, we wake up and discover how the room really was very disturbing with nasty smell rooms, not updated painted paint chips everywhere spots on the wall. We've stayed at many comforts and never experienced what we've experience with this hotel front desk, people were very respectful.That was the only thing that made it worth the one night we stayed.But we checked out and went to another hotel.

（由 Google 翻译）这可能是我住过的最差的酒店之一。我给两星是因为前台的那位先生人还不错。 我来这里是为了庆祝我男朋友的生日，他喜欢玩弹球游戏（Pinballz），所以我们决定住在附近。灯罩是黄色的，还有污渍，浴缸里有黑色的“什么东西”弄不掉（真庆幸我没洗澡）。我住过的骑士酒店（Knights Inn）比这更好。真不敢相信他们居然把这里叫做“套房”。无论它有多便宜，我都不会在这里花钱……它这么便宜是有原因的。 （原文） Probably one of the worst hotels I’ve stayed in. I gave 2 stars because the gentleman at the front was fairly nice. I came here for my boyfriend’s birthday, he loves Pinballz, so we decided to stay close by. The lamp shade was yellow and had stains, the bathtub had black “something” you couldn’t get out (I’m so glad I didn’t take a bath). I’ve stayed at Knights Inn’s better than this. I can’t believe they call this place “suites” I would not spend your money here, regardless of how cheap it is……there’s a reason why it’s so cheap.

（由 Google 翻译）去弗雷德里克斯堡的途中在这里住了一晚。房间很不错，内部装修豪华。酒店和房间本身都有很多值得称道的地方。 我特意多付了点钱订了“公园景观房”，希望能在房间里欣赏到美丽的景色，结果看到的却是建筑物的另一侧和一些垃圾箱。唯一能看到的公园元素只有几棵树。如果这就是所谓的“公园景观”，我真后悔没订便宜的“城市景观房”。平时我可能不会在意，但问题是我多付了钱，结果却不如人意。 停车简直糟糕透了，代客泊车要56美元（而且有些代客泊车只是把车停在路边），除此之外，唯一能找到的停车位是位于市中心繁华地段的路边停车位（非常有限）。如果我事先知道情况，或许会有不同的感受，也能提前做好相应的安排。 考虑到房间每晚价格超过700美元，我原本希望酒店在这两方面能更加透明。除此之外，入住体验总体不错，我本来想给更高的评价；只是希望事先知道这些细节，这样我就不会决定在这里挥霍了。 我知道对某些人来说，多花点钱根本不算什么，但原则上，像停车位和配套设施这类信息应该更清楚地披露。 （原文） Stayed one night on our way to Fredericksburg. The room was very nice, and felt luxurious inside. There was a lot to appreciate inside the hotel and in the room. I paid slightly extra for a "park view" room, hoping to also have a pleasant view while in our room, and most of my view was the other side of the building & some dumpsters. The only element of a park that was visible was a couple trees. I wished I had booked the less expensive "city view" room instead, if this was gonna be my "view" of the park. Normally I wouldn't mind, but it's the fact that I paid extra and got less. Parking was abysmal, since it was $56 for valet service (and some valet parking was just parking the car on the street), and the only other available parking was street parking further away in a busy part of town (so limited). If I had known ahead of time I may have felt differently & could have planned accordingly. Given that the room was $700+ per night, I would have hoped for better transparency on these 2 things. Otherwise, the stay was good and I would like to give a higher rating; I just wish I knew about these details which would have affected my decision to splurge here. I know the extra money for some is no issue at all, but on principle, things like parking and amenities should be disclosed more clearly

（由 Google 翻译）我最近在洛伦酒店的住宿体验非常棒，强烈推荐！酒店本身很漂亮，设施也一流，但服务更是锦上添花。 非常感谢瑞奇，从我抵达的那一刻起，他就是一位非常棒的房东。他花时间确保我全面了解酒店的所有特色，更重要的是，他对当地环境进行了深入的介绍。他的推荐非常到位，让我立刻安顿下来，并对周围的环境有了更深入的了解。瑞奇的热情好客和对细节的关注提升了我的整体体验。我迫不及待地想再来！ （原文） My recent stay at The Loren was truly outstanding, and I highly recommend it! While the hotel itself is beautiful and the amenities are top-notch, the service truly sets it apart. A massive thank you goes to Ricky, who was an incredible host from the moment I arrived. He took the time to make sure I had a comprehensive understanding of all the hotel features and, crucially, gave me fantastic insights into the local area. His recommendations were perfect, and he helped me feel settled and knowledgeable about my surroundings right away. Ricky's warm hospitality and attention to detail elevated my entire experience. I can't wait to come back!

（由 Google 翻译）哇！我经常旅行，这家酒店真正的奢华氛围让我惊喜不已。大堂里有爵士乐手演奏，前台服务人员非常专业，入住/退房手续非常快捷方便。房间漂亮、整洁、一尘不染。床铺柔软舒适，浴室也让我爱不释手——超级宽敞豪华。餐厅的景色很美，但菜品分量太少，有点不尽如人意。泳池虽小，但非常安静，每次只有几个人。我也很喜欢楼下的咖啡厅，位置非常适合步行，就在小镇湖边步道上。 （原文） Wow. I travel often and was pleasantly surprised by the genuine luxury feel of this hotel. Jazz players in the lobby, incredibly knowledgeable front desk, check in/out was very quick/easy. The rooms are beautiful, pristine, and spotless. The beds are fluffy and cozy, and I loved the bathrooms- super roomy and luxurious. The restaurant views were beautiful, but the dishes were small and left a little to be desired. The pool is small but very peaceful and only had a few people at a time. Loved the downstairs coffee shop as well, location is super walkable, right on the Town Lake Trails.

（由 Google 翻译）还不错，但绝对达不到五星级！我提前到达，但房间还没准备好，这完全可以理解！他们帮我保管了行李，我问他们房间准备好后能不能把行李放到房间里。“当然可以，先生，没问题。” 1. 早餐：我点了三个鸡蛋、培根、土豆和吐司，不要黄油（因为我乳糖不耐受）。我还点了一份烟熏三文鱼（额外收费，可以接受），而不是培根，以及一杯菠萝汁。我可以把鸡蛋做成水煮蛋吗？“那会花很长时间，我建议你点炒蛋或半熟蛋。” 吐司上来的时候已经抹了黄油，他们又换了一份。总共花了55美元。 2. 房间准备好后，我的行李一直没送到房间，整整5个小时。我打电话询问行李在哪里。“先生，我不确定，您入住的时候我不在。” 35分钟后，行李才送到。 3. 房间里没有行李架。你只能把行李放在地上。整个套房只有两个梳妆台抽屉。 4. 周五晚上，我把要洗的衣服拿到前台去洗（我要旅行三周）。前台收下了衣服，给了我一份洗衣清单。 周六早上，我路过前台时，他们叫住我，告诉我周末不提供洗衣服务。他们能做的最好的就是加收30%的费用，并保证周一中午之前能取回衣服。 5. 周六下午两点才有人打扫房间。 前一周我在ZAZA酒店住了四晚（四星级），那里的体验比这里好得多！ 很遗憾，这次旅行原本是为我妻子准备的特别生日之旅（可惜我错过了她的生日）。 如果您真的想要五星级的体验，那么Loren酒店绝对不是您的理想之选。 （原文） Nice but absolutely not 5 star worthy! Arrived early and no room was available, this is perfectly understandable! They held my luggage, I asked if they could have it placed in the room when the room was ready. "Absolutely, sir no problem" 1. Breakfast, Ordered 3 eggs, bacon, potatoes and toast no butter (lactose intolerant). Side of smoked salmon (extra charge, which is fine) instead of the bacon and a pineapple juice. May I have my eggs poached? " That will take a lot of time, I would recommend scrambled or overeasy" Toast came with butter on it, they brought new toast. $55 2. Luggage never brought to room during the 5 hours the room was available. When I called to ask where the luggage was. "I am not sure sir, I was not working when you checked in". 35 min later luggage arrived. 3. No suitcase stands in the rooms. You have to place your luggage on the floor. 2 dresser drawers in the entire suite. 4. I took laundry down to the front desk to be laundered (traveling for 3 weeks) on Friday evening. Front desk took the bag of laundry, gave me my copy of the itemized list. Saturday morning the front desk calls me over as I am walking by and tells me that they do not have laundry service on the weekends. Best they can do is charge me 30% more and I should have it back by noon on Monday. 5. Room was not serviced on Saturday until 2pm. I spent 4 nights at ZAZA the week prior (rated 4 stars) and they provide a MUCH better experience! Unfortunately, this was supposed to be a special Birthday trip for my wife ( I missed her actual birthday). If you are truly looking for 5 star experiences, the Loren is just not the place to have them.

（由 Google 翻译）我们非常喜欢在这里的住宿。酒店很漂亮，地理位置也绝佳！我们想住在奥斯汀市中心主要景点附近，但又想住得安静。房间宽敞干净，床也很舒服。餐厅的景色非常棒。健身房干净整洁，设备齐全。出门时，我们在楼下的咖啡吧喝了一杯。 （原文） Loved our stay here. It’s a beautiful hotel and the location is really perfect! We wanted to be near the major attractions of downtown Austin but also in a quiet area. The rooms were big, clean, and the bed was really comfortable. Awesome view from the restaurant. Gym was clean and well equipped. Grabbed a drink at the coffee bar downstairs on the way out.

（由 Google 翻译）这是我在奥斯汀度假的首选酒店！他们真是太贴心了：提前入住、延迟退房、快速送餐服务，甚至还有降噪睡眠机！Desirae 在我办理入住时就在那里，让我的入住体验非常愉快！因为我是临时入住，她帮我确定了住哪个房间。她人际交往能力也很好；我觉得我可以慢慢询问泳池/餐饮开放时间等等。客房服务来自他们顶楼的 Nido 餐厅。我和女儿分吃了一大份烤鸡、蒸粗麦粉、薯条/蒜泥蛋黄酱和意式冰淇淋！这鸡肉是我吃过最好吃的鸡肉之一！早餐我们在 Nido 餐厅的屋顶上吃的。味道也很棒。房间也很干净。最后，地理位置绝佳！强烈推荐您下次入住奥斯汀时选择 The Loren 酒店！ （原文） This is my new “go-to” staycation hotel in Austin! They were so accommodating: early check-in, late check-out, fast room service for food, and even a noise canceling machine for sleep! Desirae was there at check-in and kickstarted my stay! She helped me figure out which room to stay in as I was a walk-in. She also had wonderful people skills; I felt like I could take my time and ask questions about the pool/food hours, etc. The room service came from their restaurant on the top floor called Nido. My daughter and I split a large roast chicken, couscous, fries/aioli, and gelato! The chicken was one of the most juicy chickens I’ve ever had! For breakfast we ate on the roof top in the restaurant, Nido. It was amazing as well. The rooms were very clean too. Lastly, the location is perfect! I highly recommend The Loren for your next Austin stay!

（由 Google 翻译）如果酒店在床头柜上放了耳塞，还贴着一张卡片说可以应要求提供音响设备，这绝对不是一个好兆头。房间里的马路噪音很大，而且至少在我这里，“城市景观”完全看不到。 我原本想用美国运通卡（AMEX）的“精品酒店及度假村”来预订这家酒店，但失败了，只能直接在酒店官网预订。如果能用美国运通卡预订，免费早餐和100美元的餐饮抵用金或许值得。要不然，一个街区外的使馆套房（Embassy Suites）房间更大，免费早餐，员工更友善，而且价格只有后者的一半。 总而言之，对我来说，高昂的价格并不能带来奢华的体验（说实话，我觉得这家酒店不配“精品酒店及度假村”的称号，这对世界上一些很棒的酒店来说简直是侮辱）。 （原文） When the hotel gives you ear plugs on your night stand, with a card saying sound machines available on request it’s never a good sign. Road noise in the rooms is very high, and at least in my case, the “city-view” was nonexistent. I originally attempted to book this as an AMEX fine hotels and resorts but when that failed booked direct with hotel website. If you can get it thru Amex, free breakfast and $100 food credit probably makes it worth it. Otherwise the embassy suites a block away has bigger rooms, free breakfast, nicer staff and is half the price. Bottom line for me, the higher price doesn’t result in a luxury experience(I don’t think this property is deserving of a “fine hotels and resorts” designation honestly, it’s a disservice to some amazing hotels in the world ).

（由 Google 翻译）奥斯汀瑰宝 这家酒店在各方面都堪称一流。我曾参加团队旅行入住于此，发现这里的食物、服务、设施以及对细节的关注都独具一格。佩里准将酒店的每一个角落都体现着用心之作……从精心维护的庭院到精心设计的客房细节。 工作人员在热情与专业之间取得了完美的平衡，他们能够预见客人的需求，却又不会打扰客人。酒店的餐食非常美味，尤其是在酒店享用的早餐。酒店环境宁静祥和，散发着独特的奥斯汀风情，精致而又轻松惬意。 如果您欣赏低调的奢华（并愿意为此付费）、真诚的款待以及让您放慢脚步享受的氛围，那么这里就是您的理想之选。 *未来唯一的改进是，酒店可能会考虑增设高尔夫、网球或水疗中心。 （原文） A True Austin Gem This is an excellent property in all the ways that matter. I stayed here as part of a group trip and found the food, service, facilities, and attention to detail to be in a class all its own. Every corner of the Commodore Perry feels intentional...from the beautifully maintained grounds to the thoughtful design touches in the rooms. The staff struck the perfect balance of warmth and professionalism, anticipating needs without ever being intrusive. Meals were outstanding, especially breakfast at the mansion. The setting feels peaceful and distinctly Austin, refined but relaxed. If you appreciate understated luxury (and are willing to pay for it), genuine hospitality, and an atmosphere that invites you to slow down and enjoy, this is the place. *The only thing for the future is that they might consider adding golf, tennis, or spa on location.

（由 Google 翻译）佩里准将庄园是一场真正的感官盛宴，也是我们公路旅行的一大亮点。在艰苦的跨国搬迁过程中，我们在此短暂停留，而庄园则为我们提供了一段令人心旷神怡的休憩之所，让我们暂时告别了漫长的旅程。我们抵达时已是深夜，大约10个小时的旅途让我们疲惫不堪。从踏上车道，看到灯火通明的庄园和梦幻般的夜色氛围的那一刻起，我立刻感到活力四射，灵感迸发。佩里准将庄园宛如一个真正的世外桃源，处处散发着美的气息。我忍不住拍下每一个空间和每一个精心设计的细节，因为我知道，我会想要一次又一次地重温这片充满美感的土地。对我来说，最精彩的两个时刻是：在精致的餐厅享用早餐，甚至连我们的爱犬都享受到了专属的狗狗主菜；以及在广阔而微风习习的庭院里悠闲地散步。我迫不及待地想在下次奥斯汀之旅中再次回到这里！ （原文） Commodore Perry Estate was a true feast for the senses and a standout on our road trip. We stayed here as a stop along the way during a grueling cross-country relocation, and the estate offered such an enchanting respite from the long-haul travel. We arrived at night, exhausted from ~10 hours on the road. From the moment I stepped onto the driveway and saw the illuminated mansion and the magical evening ambiance, I felt instantly energized and inspired. Commodore Perry is a true sanctuary with beauty at every corner. I couldn’t stop taking pictures of every space and every thoughtful detail because I knew I would want to revisit the aesthetic inspiration again and again. Two of the highlights for me were our breakfasts in the exquisite dining room, where even our dog was pampered with her own doggy entree, and the long walks exploring the vast and breezy grounds. Can’t wait to return again on my next trip to Austin!

（由 Google 翻译）美丽优雅的住所。我很喜欢这栋豪宅的细节，绝对华丽。少一颗星的唯一原因是经理对员工有点粗鲁。或许可以给员工提供更协调的培训，这样就能避免类似的事情发生。值得一提的是，入住时他们热情周到，准备了迎宾饼干，面带微笑，并且竭尽全力让你感到宾至如归。 （原文） Beautiful and elegant property. Loved the details on the Mansion absolutely gorgeous. The only reason one less star is the Manager was a little rough on the employees. Perhaps the workers can get more coordinated training so these types of things can be avoided. One the plus side, loved how they treat you when you check in with their welcome cookies, smiles and really goes out of the way to make you feel welcomed.

（由 Google 翻译）我和丈夫下榻于佩里准将酒店度假村庆祝我们的46周年结婚纪念日。我们早就听说这家酒店格外美丽，服务也一流。酒店的建筑和庭院无可挑剔。服务也还不错，但除了少数例外，工作人员似乎有些冷漠。然而，房间却令人失望。灯光，尤其是浴室的灯光，非常不足。开放式淋浴间设计糟糕，水温也很低。但真正的问题是火灾/烟雾探测器失灵了，导致一束强光整夜闪烁。由于时间已晚，我们只好用枕头蒙头。第二天早上退房时，我们告诉了前台我们的问题，他们表示有些担忧，但没有提供任何解决方案。我们还会再来奥斯汀，但不会选择管理更好的四季酒店。 （原文） My husband and I stayed at the Commodore Perry Auberge resort to celebrate our 46th anniversary. We had heard of the special beauty and the quality service provided by the hotel. The buildings and grounds were impeccable. The service was good to fair, with a few exceptions the staff seemed disengaged. The room however was disappointing . The lighting especially in the bathroom is inadequate. The open shower is poorly designed and cold. But the real problem was a disfunctioning fire/ smoke detection which caused a bright light to flash throughout the night. Since it was late we had no option but to cover our heads with pillows. The next morning checking out we told the front desk of our problem and they expressed some concern but no remedy. We will return to Austin but will opt out for the much better managed Four Seasons hotel .

（由 Google 翻译）我们在科莫多尔佩里酒店的住宿体验非常棒。一切都很完美……房间、餐饮、服务、设施。从入住到离开，体验都无可挑剔。强烈推荐！前台服务简直棒极了！特别感谢Iris、Lily、Harrah和Amanda。Sam帮我们轻松安排好了所有交通事宜……而Mansion Club的Jessica也热情周到，无微不至。真希望我能永远住在科莫多尔酒店！这才是所有酒店都应该追求的入住体验！ （原文） Loved our stay at the Commodore Perry Hotel. Everything about it was great..room, food, service, amenities. Could not have asked for a better experience..from start to finish. Highly recommend it. The front desk support was beyond superb! Special shout out to Iris, Lily, Harrah and Amanda. Sam made all our transportation needs a breeze..and Jessica at the mansion club could not have been more gracious and accommodating. Wish I could spend my whole life at the Commodore! What every hotel stay should aspire to be!!!!

（由 Google 翻译）我和丈夫上周末刚刚结婚，决定在回家之前在奥斯汀度个迷你蜜月庆祝一番。多年来，我们住过全球一些评价最高的酒店，而Commodore Hotel的服务更是让我们叹为观止——简直无与伦比。 虽然Commodore酒店的设施可能不如其他酒店齐全，但他们的服务远远超出了我们的预期。得知我们是蜜月旅行后，他们竭尽全力，让我们的入住体验更加难忘和特别。我们很少写评论，因为我们通常期望常去的度假村都能提供优质的服务，但Commodore Hotel当之无愧地获得了这样的赞誉。我们强烈推荐这家酒店，迫不及待地想再次光临！ （原文） My husband and I just got married this past weekend and chose to celebrate with a mini-moon in Austin before heading home. Having stayed in some of the most highly rated hotels worldwide over the years, we've truly been blown away by the service at the Commodore Hotel—it's absolutely unmatched. While the Commodore might not have the most amenities compared to other hotels, their service far exceeded our expectations. Once they learned it was our honeymoon, they went above and beyond to make our stay extra memorable and special. We rarely write reviews, as we expect excellent service from the resorts we frequent, but the Commodore Hotel genuinely deserves this recognition. We highly recommend this hotel and can't wait to return!

（由 Google 翻译）我爱这个地方。非常放松，服务和食物都很棒。 唯一需要注意的是孩子的数量。泳池里总是有孩子在吵闹玩耍，虽然很难生气，但确实妨碍了你在泳池边真正放松。 （原文） I love this place. So relaxing, amazing service and food. Only caveat is the number of kids. Pool always has kids making a lot of noise and playing, which is hard to be mad at, but does prevent you from actually relaxing by the pool.

（由 Google 翻译）从入住到退房，我都得到了无微不至的照顾。Doménica 和 Citlalli 在前台帮我办理了入住手续，热情周到。Sandra 和 Estella 在我入住期间把设施打扫得一尘不染，并且对所有客人都非常细心周到。我体验了 Kelly 的按摩，哇……感觉神清气爽，彻底放松了。按摩过程中，她非常细心地满足我的所有需求，让我从始至终都感到无比舒适。我的第二次护理是 Dandie 做的，她为我做了一次超赞的面部护理，我离开时容光焕发，笑容满面，还给了我一些很棒的居家小妙招。感谢你们让我度过了一个我迫切需要的完美放松日！！你们太出色了，我一定会再来的。 （原文） From the moment I checked in to the moment I checked out I was truly in the best hands. Doménica and Citlalli checked me at the front with ease and were very welcoming. Sandra and Estella kept the facilities spotless during my visit as well as being very attentive to all the guests. I received a massage by Kelly and WOW… I feel beyond refreshed and reset. She was very receptive to all my needs throughout the massage and I felt very comfortable from start to finish. My second treatment was with Dandie and she gave me an amazing facial, I left the room glowing and smiling ear to ear with great tips to implement at home. Thank you for the perfect relaxation day that I desperately needed!! You ladies went above and beyond and I will absolutely be returning.

（由 Google 翻译）我本来想好好庆祝生日，所以老公帮我预订了这里的几项服务。结果一开始就感觉非常不舒服，又吵又挤。休息室里人声鼎沸，大家都在闲聊八卦，而我原本以为这里是放松身心的地方……而且他们应该事先告诉我，我正在享受的服务被嘈杂的施工噪音打断了。最需要注意的是，这家水疗中心男女分开，然后会给每个人提供浴袍，让大家脱掉衣服，为接下来的服务做准备。结果我穿着浴袍被带到一个男女混用的区域做足疗，一个猥琐的老头竟然把我的腿掰开，让所有人都能看到！我简直恶心透了。而且他们像押送犯人一样押着我们，我感觉自己根本走不了。我非常不舒服，感觉自己受到了侵犯。这是我经历过的最糟糕的水疗体验，我再也不会去了。如果你想体验性侵犯，那这里或许很适合你。我还多次致电水疗中心经理并留言，但她从未回复，也没有人关心我的不适感。如果可以，我真想给零星。女性朋友们千万别来这里，你会感到很不安全。 （原文） I wanted to have a great time for my birthday and my husband booked a few services for me here. It was incredibly uncomfortable, loud, and crowded to start. The lounge was full of loud, gossipy, crowds when I was under the impression it was meant to be relaxing….also they probably should have mentioned the loud construction noise that interrupted the one service I was enjoying. The most important thing to note is that in the spa, they have men and women separate, and then give everyone bathrobes to undress and relax for your upcoming services. I was brought out in my robe into a co-ed area to get a pedicure service with a creepy old man holding his legs apart so everyone could see everything! I was beyond disgusted. I felt like I couldn’t leave either because they escorted us everywhere like prison. I was SO uncomfortable and felt absolutely violated. This was the worst spa experience I have ever had and I would never go back. If you want to feel sexually violated, then I guess this is the right place for you. Also called the spa manager and left messages multiple times, she never responded and no one even cared that I felt so uncomfortable. I would give 0 stars if I could. Women do not come here, you will not feel safe.

（由 Google 翻译）周末去费尔蒙特的时候，我体验了Kelly M的按摩，感觉棒极了。她语气温柔，按压力度恰到好处，恰到好处。按摩设施本身非常干净、舒适，而且服务周到。 （原文） I had the best massage by Kelly M on our weekend visit to Fairmount. She was very sweet with a soothing voice and applied the exact pressure I wanted. The facility it self was super clean, relaxing and accommodating.

（由 Google 翻译）我太爱这家水疗中心了！我当时在酒店参加一个会议，一次糟糕的飞机旅行让我疼痛难忍。因为疼痛，我去参加疗程都很糟糕。我设置了一条消息，现在很庆幸自己这么做了。离开疗程时，我的疼痛感消失了！按摩师的技术非常娴熟，让我感觉棒极了。 我强烈推荐这里的按摩。技艺精湛，我很高兴终于感觉好多了。 （原文） I love this spa! I was staying at the hotel for a conference and a bad plane trip left me in a lot of pain. I was having a terrible time attending sessions due to the pain. I setup a message and I’m so happy I did. I left the session pain free!!!! The masseuse was super talented and left me feeling great. I highly recommend a massage here. The talent is amazing and I’m so glad to finally feel good.

（由 Google 翻译）我在费尔蒙水疗中心享受了一次美妙而奢华的体验。所有设施（水疗中心、蒸汽浴室、冷水池等等）都一尘不染，让我倍感舒适！Citlalli 和 Dominica 热情地接待了我，Elle 为我的休息和恢复护理打出了满分。这里的工作人员简直是这次美好体验的点睛之笔！ （原文） I had an amazing and luxurious experience at the fairmont spa. All the facilities (spa, steam room, cold plunge, etc) were spotless and I was so pampered! Citlalli and Dominica made me feel so welcome upon arrival and Elle made my rest and recover treatment an 11/10. The staff here is the cherry on top to such a beautiful experience!!!

（由 Google 翻译）我无法用言语形容我在费尔蒙水疗中心的放松体验。从踏入的那一刻起，我就被一种宁静奢华的氛围所包围。仅仅是这些设施——按摩浴缸、桑拿房、蒸汽房和宁静的等候区——就为我的护理开始前营造了完美的放松环境。 我的美容师Vallerea简直太棒了。她贴心的关怀让我感受到深度定制和贴心服务。她指导我完成面部护理的每个步骤，解答我的疑虑，并以详尽而令人安心的方式讲解淋巴引流疗法的益处。 我放松得甚至睡着了——两次！这就是我所感受到的深深的放松。说实话，离开时我甚至一度怀疑自己怎么这么久都没体验过这样的面部护理。感觉就像我这辈子都错过了一件至关重要的事情。 费尔蒙水疗中心真的做到了超越期望。每一个细节都经过深思熟虑，每一个时刻都经过精心设计。这不仅仅是一次护理——而是对我身心的一次彻底重置。我绝对会回来并推荐它给任何需要真正逃离现实并提醒自我护理有多么强大的人。 （原文） I can’t begin to describe just how relaxed I felt during my visit to the Fairmont Spa. From the moment I walked in, I was wrapped in an atmosphere of calm and luxury. The amenities alone — the Jacuzzi, sauna, steam room, and serene waiting area — created the perfect setting to unwind before my treatment even began. My esthetician, Vallerea, was absolutely incredible. Her personal touch made the experience feel deeply customized and caring. She walked me through every step of the facial, addressing my concerns and explaining the benefits of the lymphatic drainage treatment in a way that was informative and comforting. I was so relaxed that I actually fell asleep — twice! That’s how deeply at ease I felt. Honestly, I left wondering how I’ve gone this long without ever experiencing a facial like this. It felt like I had been cheated out of something essential all my life. Fairmont Spa truly went above and beyond. Every detail was thoughtful, every moment intentional. This wasn’t just a treatment — it was a full reset for my body and mind. I’ll absolutely be returning and recommending it to anyone who needs a true escape and a reminder of how powerful self-care can be.

（由 Google 翻译）刚刚体验了Bernice最棒的按摩，她知识渊博，对最需要按摩的部位也非常细心。按摩后我感觉棒极了，彻底放松了！水疗设施也相当不错，桑拿房和蒸汽房的温度都很好，免费的小吃和饮料更是锦上添花。整个体验绝对物超所值。 （原文） Just had the best massage by Bernice, she was so knowledgeable and attentive to the spots that needed the most work. I feel amazing after the massage. I was so relaxed! The spa facilities are also quite nice, sauna and steam room are good temperatures and the complimentary snacks and drinks are a nice bonus. Well worth the price for the whole experience.

（由 Google 翻译）从一开始，我们就立即受到了欢迎，并感受到主人的热情欢迎。他们细心、慷慨，并为我妻子的生日提供了特别的住宿，确保让我们的住宿如此特别。我们所在位置的周围环境、环境和整体氛围非常安静。我肯定会看到我们再次回到这里，并且迫不及待地想向我的孩子们展示这个。这是一个远离城市喧嚣的美丽而美妙的地方，但如果您想了解 ATX 的全部内容，又足够近！我们强烈推荐的一项推荐是热水浴缸套餐、美味的手工篮子和花卉布置，让您的住宿难忘。感谢您的友善和慷慨，我们再见。 （原文） From the start, we were promptly greeted and felt so welcomed from our host. They were attentive, generous, and made sure to make our stay so special with special accommodations for my wife's birthday. The surroundings, the environment, and overall vibe of our location was so peaceful. I definitely see us coming back here again and can't wait to show this to my children. What a beautiful and wonderful place to get away from the craziness of the city, yet close enough if you want to check out what ATX is all about! One recommendation we highly suggest is the hot tub package, delicious handmade baskets, and floral arrangement to make your stay memorable.Thank you for being so kind and generous, we will see you down the road.

（由 Google 翻译）去年 12 月，我有幸入住了 The Rivery Retreat 宾馆，我只想享受一次宁静的假期，从开始到结束，这确实是一次令人愉快的体验。房东的详细周到的指导，包括清晰的停车说明，让我轻松找到房源，这让我的抵达毫无压力。场地令人惊叹，精心维护的景观展示了主人对细节的关注。民宿附近有停车场，很方便，不用拖着行李走很远，这一点很不错。宾馆本身就是一个舒适和干净的天堂。运动感应灯在夜间照亮了门廊，让我迟到的归来感到安全和温馨。里面，每个房间——客厅、厨房、卧室和浴室——都一尘不染，而且经过精心准备。显然，房东和清洁团队都对创造一个温馨的空间感到非常自豪。周到的设施让我的住宿体验特别难忘。丰富的电影收藏、书架上摆满了有趣的读物，以及各种咖啡和茶选择，给了我很多放松的方式。我喜欢在私人甲板上喝着早晨的咖啡，或者在长长的门廊上荡秋千，两者都可以欣赏到宁静的景色。床单非常清新柔软，增添了一丝奢华感，我很喜欢各种各样的枕头，可以满足各种喜好——毛绒、中等、硬质等等。客厅的遮光窗帘很容易升起，白天可以欣赏数英里的壮丽景色，也可以享受我所需要的宁静休息。户外设施同样令人印象深刻。游泳池非常清澈，在我住宿期间维护得无可挑剔。旅馆附近和泳池旁的壁炉都很容易使用，为了方便起见，纸张、引火物和原木都经过精心准备。主人精心挑选的葡萄酒是另一个亮点——精选的各种评价很高的酒品，这意味着我无需离开酒店就可以享受一个放纵的夜晚。当我出去冒险时，房东对丘陵地区当地杂货、餐馆、娱乐、购物和酒庄的推荐非常准确，让我可以轻松探索该地区。总的来说，我在 The Rivery Retreat 的住宿经历非常特别。我访问的各个方面都受到关心、体贴和对细节的关注，这使我成为一次完美的度假。我迫不及待地想再回来享受一次轻松的度假！下次我会带上朋友或家人，让他们也能享受！ （原文） I had the pleasure of staying at the Guesthouse at The Rivery Retreat this past December, I wanted just a peaceful getaway and it was truly a delightful experience from start to finish. Finding the property was a breeze, thanks to the host’s detailed and thoughtful directions, including clear instructions for parking, which made my arrival stress-free. The grounds were stunning, with meticulously maintained landscaping that showcased the host's attention to detail. Parking was conveniently close to the guesthouse, so I didn’t have to carry my luggage far, which was a nice touch. The guesthouse itself was a haven of comfort and cleanliness. Motion-sensor lights illuminated the porch at night, making my late returns feel safe and welcoming. Inside, every room—the living room, kitchen, bedroom, and bathroom—was spotless and clearly prepared with care. It’s evident that both the host and the cleaning team take great pride in creating an inviting space. The thoughtful amenities made my stay especially memorable. The extensive movie collection, bookshelves stocked with interesting reads, and a variety of coffee and tea options gave me plenty of ways to unwind. I loved sipping my morning coffee on the private deck or enjoying the swings on the long porch, both offering serene views. The linens were wonderfully fresh and soft, adding a touch of luxury, and I appreciated the variety of pillows to suit every preference—plush, medium, firm, and more. The blackout shades in the living room were easy to raise for the breathtaking vista views for miles during the day and the peaceful rest that I needed. The outdoor amenities were equally impressive. The pool was crystal clear and impeccably maintained throughout my stay. The fireplaces, both near the guesthouse and by the pool, were easy to use, with paper, kindling, and logs thoughtfully pre-arranged for convenience. The host’s wine selection was another highlight—a curated assortment of highly rated options that meant I could enjoy an indulgent evening without needing to leave the property. When I did venture out, the host’s recommendations for local groceries, restaurants, entertainment, shopping, and wineries in Hill Country were spot-on and made exploring the area effortless. Overall, my stay at The Rivery Retreat was nothing short of exceptional. The care, thoughtfulness, and attention to detail in every aspect of my visit made it a perfect getaway. I can’t wait to return for another relaxing escape! Next time I’ll bring friends or family so they can enjoy it too!

（由 Google 翻译）酒店场地非常漂亮而且维护得很好。位置优越；靠近城市的一切，但位于一个漂亮的社区，晚上您可以清楚地看到星星。 泳池套房的大小非常适合周末度假。浴室很大，很舒适，有业主的个人风格。有所有必需品和充足的毛巾可供在游泳池使用。有一本很棒的书，从当地人的角度提供了大量的建议；我们很喜欢我们尝试过的每一家餐厅，附近的小径非常适合散步。 说起店主，她真是太棒了。她乐于助人、友善、反应灵敏，当我们在最后一刻添加了他们的套餐时，她让我们的住宿变得更加美好。他们提供不同的套餐；虽然我们只选择了一项，但很明显他们考虑到了一切。我们迫不及待地想再次回来入住！奥斯汀的完美宝石，特别是如果您喜欢户外活动和本土景观！ （原文） The property grounds are really beautiful and well-kept. The location is superb; nearby everything in the city, but out in a nice neighborhood where you can clearly see the stars at night. The pool suite was the perfect size for a quick weekend getaway; large bathroom and cozy with personal touches from the owner. Had all the essentials and plenty of towels for use at the pool. There is a great book with tons of recommendations from a local’s perspective; we enjoyed every restaurant we tried and the nearby trails made for amazing walks. Speaking of owner, she is really great. Helpful, kind, and super responsive, she made our stay an even better one when we were able to add on one of their packages at the last minute while there. They offer different packages; while we only chose one, it’s clear they think of everything. We can’t wait to return and stay again! Total Gem in Austin, especially if you love the outdoors and native landscape!

（由 Google 翻译）这个宁静的度假胜地将让您的感官充满美丽的景色和科罗拉多河附近舒适的环境，适合情侣或小团体度假。我强烈推荐。该位置位置隐蔽，给人一种远离尘世和私密的感觉，但您却非常方便地靠近奥斯汀市中心，并且距离 Hill Country Galleria（10 分钟车程）和 Salt Lick BBQ 或 Hill Country 酿酒厂一日游也很近。尼娜也是一位出色而细心的女主人。您不会失望的！ （原文） This restful retreat will fill your senses with gorgeous views and comfortable surrounds near the Colorado River for a wonderful couple's getaway or for a small group. I can highly recommend. The location is tucked away, feeling removed and private, and yet you're conveniently close to downtown Austin and within hitting distance of the Hill Country Galleria (10 min drive) and Salt Lick BBQ or Hill Country winery day trips. Nina is also a superb and attentive hostess. You will not be disappointed!

（由 Google 翻译）我在这家美丽的酒店度过了愉快的时光。请注意：热水浴缸和/或游泳池的加热需要额外付费，但值得。他们创建了套餐来满足您的需求/愿望。只需在预订前询问他们即可。我喜欢早上一边喝咖啡一边写日记，然后溜进热水浴缸，用游泳池来泡冷水。强烈推荐。 （原文） I had a wonderful stay at this beautiful property. PLEASE NOTE: The heating of the hot tub and/or pool is an extra charge but worth it. They created packages to accommodate your needs/ desires. Just inquire with them about that before you book. I loved writing in my journal with a cup of coffee in the morning then slipping into the hot tub and using the pool as a cold plunge. Highly recommend.

（由 Google 翻译）美丽、安静的山间度假胜地！ 喜欢游泳池、舒适的热水浴缸和室外壁炉。门廊非常适合放松 - 不要错过前往奥斯汀湖附近码头的短途步行路程！ （原文） Beautiful, quiet hill country retreat! Love the pool, comfortable hot tub and outdoor fireplace. The porches are great for relaxing- don’t miss the short walk to the neighborhood dock on Lake Austin!

（由 Google 翻译）非常可爱的地方，主人非常友善。 （原文） Lovely place with a very kind host.

晚上的睡眠不好，全家人都不好。这是一件很奇怪的事情。

（由 Google 翻译）客服可能会忙于接听多个来电，但每次他们都会接听。房间一尘不染。工作人员工作努力，付出 110% 的努力。代客泊车服务准时，而且做得很好。不要吝啬你的小费。并不是说你需要给太多，只是说他们正在努力满足客人的要求。该建筑正在翻修，直到十月。但客房和餐厅服务仍然保持原样。早餐有美味的羊角面包。我在他们的床上睡得很舒服。躺在被子上很凉爽，在凉爽的房间里盖着又很温暖。窗帘挡住了光线。把浴室的门开着，清晨的阳光正好能透过浴缸上方的大磨砂玻璃窗照进来。非常优雅舒适。 （原文） Guest services can get busy with multiple inbound calls. but they will answer when they get to your call every time. The rooms are spotless. The staff works hard and give 110%. Valet parking services were on time and do a great job. Don't be stingy with your tips. Not saying you need to go overboard. Just saying they are working hard to keep up with the guests request. The building is under restoration till October. But rooms and restaurant services are still on par. Breakfast has amazing croissants. I slept comfortably in their bed. The comforters are cool to lay on and just warm enough to sleep in under in a cool room. The curtains block out the light. Leaving the door open to the bathroom left the perfect amount of morning light in through the large frosted glass window over the tub. Very classy and comfortable.

（由 Google 翻译）德里斯基尔酒店真是太棒了！我之前没意识到它的历史氛围，但真的令人叹为观止。我很喜欢它离市中心和所有景点都很近，步行即可到达，或者开车很快就能到。我们带了两只狗，入住后20分钟内就有人给我们送来了狗窝，方便我们放置行李。代客泊车非常方便，取车也很快。我一定会再次入住这里，而且真的计划再次来德里斯基尔酒店！我们入住期间，前台大部分时间都是Guiliana，她总是非常乐于助人，而且非常友善！ （原文） The Driskill was such an amazing stay! I did not realize its historic ambiance but it was truly breathtaking. I enjoyed how close to downtown and all its attractions. It was either within walking distance or a short drive. We brought our 2 dogs and were delivered a dog bed for our pouches that arrived within 20 minutes of checking in. The valet parking was very convenient and was very speedy with getting our vehicle. I would definitely stay here again and actually planning another trip to the Driskill! Guiliana was at the front desk during most of our stay and she was always so helpful and kind!

（由 Google 翻译）我和女友上周末入住奥斯汀的德里斯基尔酒店 (The Driskill)，体验一如既往地棒极了。床铺无比舒适，床单被罩品质一流，就连浴室里的毛巾也堪称完美。房间安静祥和，正是我们放松身心所需要的。 这并非我第一次入住德里斯基尔酒店，很高兴地说，多年来他们的服务水准始终如一。服务和对细节的关注依然让我印象深刻。 唯一的小瑕疵是，我们入住期间酒吧正在装修，但这算不上什么缺点——改进总是好事，我很期待下次入住时看到装修后的样子。 总而言之，又是一次完美的入住体验。我们以后一定会再次光临。 （原文） My girlfriend and I stayed at The Driskill in Austin this past weekend, and once again, it was a wonderful experience. The bed was incredibly comfortable, the linens were first-class, and even the towels in the bathroom were top-notch. The room was quiet and peaceful — exactly what we needed for a relaxing stay. This wasn’t my first time staying at The Driskill, and I’m happy to say they’ve definitely not lost their touch over the years. The service and attention to detail remain just as impressive as I remember. The only small downside was that the bar was under remodeling during our visit, but that’s hardly a complaint — improvements are always a good thing, and I’m looking forward to seeing the finished result next time. Overall, another excellent stay. We’ll absolutely be returning in the future.

（由 Google 翻译）被经理艾米丽骗了！ 六个半月前，我们在两家Lonestar套房中的一家预订了三晚。期间打了几次电话，要求入住其中一家Lonestar套房——他们在我们的预订单上注明了。9月26日，也就是我们入住前一周，我们收到了一封欢迎来到德里斯基尔酒店的邮件，并确认了我们预订的Lonestar套房三晚。 时间快进到2025年10月3日，我们从西雅图飞往澳大利亚后，办理了入住手续。艾米丽（她自称是经理）告诉我们，我们被“升级”到了Landmark套房，据她说，Lonestar套房的露台比我们几个月前预订的Lonestar套房还要大。老公立刻表示怀疑，因为他对房间楼层非常熟悉，Lonestar套房对他来说非常重要。我们只想要预订并支付了押金的房间，别无其他。 由于房间还没准备好，我们在大厅等着。坐在那里，我们赶紧上Driskill酒店的网站核实房间等级，果然，地标套房降级了。老公走到登记台跟Emily说话。一番周折后，Emily终于承认我们被降级了，因为他们把我们的房间给了别人。 我们决定看看地标套房，看看它是否真的像Emily说的那样——可惜的是，它太小了，露台也小得可怜（我们从角落里偷看，可以看到Lonestar套房巨大的露台）。它根本算不上套房，布局很奇怪，没有迷你吧，厕所也装在玻璃淋浴房里——很奇怪。 我们从小房间打电话到楼下，他们给了我们折扣。但是，我们因为被骗而生气，赶紧上网查询，幸运地找到了一个街区外Omni酒店的总统套房。尽管一开始Emily撒了谎，但我们最终度过了一个美好的周年纪念周末。 Omni 总统套房设有一个招待休息室，每晚提供热食和饮品，每天早晨还提供美味的热早餐——而 Driskill 酒店则完全没有这些。 如果 Emily 能立即承认他们犯了错误，降级的 Landmark 套房或许还能接受，我也不会这么生气。然而，她一开始就撒谎说升级了，很可能是希望西雅图的几个乡巴佬不会注意到。抱歉，Emily，我们比你想象的要聪明一点，现在非常生气。 如果你选择入住 Driskill 酒店，我建议你核实一下你的预订，但显然这样做没什么用。不要因为你提前一周收到的确认邮件而感到安心——那也毫无意义。 我最好的建议是——预订好房间，祈祷他们不会把你安排到“门卫室”。你无法控制或决定你最终会住到哪个房间——只能抛开一切谨慎，祈祷一切顺利。 （原文） LIED TO BY MANAGER EMILY! 6.5 months ago, reserved 3 nights in one of two Lonestar Suites. Called a few times in the interim to request one particular Lonestar Suite - they noted it on our reservation. On September 26, one week prior to our visit, we received an email welcoming us to the Driskill, and confirming our Lonestar Suite reservation for 3 nights. Fast forward to Oct 3, 2025 after our flight from SEA to AUS when we checked in. Emily (who said she was a manager) told us we’d been “upgraded” to the Landmark Suite, which according to her, had an even BIGGER deck than our months prior reserved Lonestar Suite. Hubby was immediately skeptical, as he’d become extremely familiar with the room levels, and the Lonestar Suite was very important to him. We only wanted what we reserved and placed a deposit on - nothing more. Since the room was not ready, we waited in the lobby. Sitting there, we quickly went to Driskill’s website to verify room levels, and sure enough, the Landmark Suite is a DOWNGRADE. Hubby walked up to the check in desk to speak to Emily. After much back and forth, Emily FINALLY admitted we’d been downgraded because they gave our room to someone else. We decided to look at the Landmark room, in case it was near to what Emily claimed - but alas, it was tiny, with a tiny deck (we could see the massive deck of the Lonestar Suite when we peeked around the corner). It was NOT anywhere close to a suite, had an odd layout, no mini bar, and the toilet was in a glass shower enclosure - odd. We called downstairs from the tiny room, and were offered a discount. BUT, angry at having been LIED to, we quickly hopped online and were lucky enough to find the Presidential Suite at the Omni just a block away. We ended up having a wonderful anniversary weekend, despite how it started off with Emily’s lies. The Omni Presidential Suite included a hospitality lounge with hot food and drinks every evening, and an amazing hot breakfast every morning - the Driskill included none of that. The downgraded Landmark Suite MAY have been acceptable, and I would not be this upset, had Emily admitted immediately that they’d made a mistake. INSTEAD, she started off with a lie about an upgrade, likely hoping a couple of country bumpkins from Seattle wouldn’t notice. Sorry Emily, we’re a little smarter than you hoped, and now very angry. I’d say to verify your reservation should you choose to stay at the Driskill, but aparrently that does no good. DO NOT take comfort in your confirmation email you’ll receive one week prior - that also means nothing. My best advice - make your reservation and hope they don’t put you in the janitor’s closet. You’ll have no control or say so as to which room you THINK you’re getting - just throw caution to the wind and hope for the best.

（由 Google 翻译）大堂弥漫着廉价空气清新剂的味道。楼上的地板是仿木纹的油毡。楼上的灯具廉价又难看。虽然是四星级酒店，但房间里没有梳妆台或浴袍。如果您需要棉签、浴帽或浴袍，必须致电客房服务部才能送到房间。窗户又小又暗，房间也不美观。整个酒店给人的感觉是破旧又俗气。客房服务花了半个多小时才把咖啡送到我的房间。入住第一天，房间里甚至没有瓶装水。虽然我和酒店员工的互动都很愉快，但这家酒店本身连四星级都达不到，却要价很高（接近每晚400美元），体验却像是一家“假日酒店”。我完全可以入住一家价格便宜得多、设施崭新、位置也同样优越的酒店。我不会再入住这家酒店了。 （原文） The lobby smells like cheap air freshener. The floors on the upper floors are made of linoleum faux wood. The light fixtures on the upper floors are cheap and unattractive. Even though it is a 4 star hotel, the room has no vanity kit or robe. If you want a q-tip, shower cap or robe you must call guest services to have this brought to your room. The windows are small and dingy and the room is not pretty. The hotel overall feels dingy and cheesy. It took over a half an hour for room service to bring coffee to my room. There were no water bottles in my room on the first day. My interactions with the staff were all lovely but the hotel itself is not even near 4 star and cost a lot of money (close to $400 a night) for a “Holiday Inn” experience. I could have stayed at a significantly less expensive hotels that was new and fresh and in just as good a location. I don’t plan to return to this hotel.

（由 Google 翻译）我们住得很愉快，但是将近200美元的税费和65美元的代客泊车费实在有点贵。预订房间时，我被告知带阳台的传统套房价格是619美元，代客泊车费（因为我们看到的停车位只有路边）是40美元。但预订时完全没有提到这些高额的税费，最终总价竟然高达847美元。我应该事先问问房间的具体位置，因为房间朝向后巷和第六街的一部分，而不是面向布拉索斯街和第六街的正面阳台，所以我们几乎都没怎么出去。那天是万圣节，我们本来想看看街景，结果却很失望，而且还花了不少钱。另外，这里非常吵闹，虽然我们并不介意，但如果您想找个安静的地方休息，这里绝对不是您的理想之选。 （原文） We enjoyed our stay, but the near $200 in taxes and $65 valet fee is a bit much. I was told the heritage balcony suite was $619 and valet parking (bc there is no parking except for on the street that we saw) would be $40 when I reserved the room. There was no mention of the excessive taxes and fees that would be tacked on so that it came out to $847. I also should have asked about where the room was located, because really...since it overlooked the back ally and a portion of 6th street, and wasnt the front facing balcony overlooking brazos and 6th, we barely even went out on it. It was halloween and we had hoped to be able to people watch so that was a disappointment, an expensive one at that. Also, it is very loud, which didnt bother us, but if you are looking for a quiet place to rest up, this is not it.

（由 Google 翻译）这里是短途旅行的好去处。房间本身很结实舒适。不过，房间里的小吃吧价格偏高，连水都要七美元，很多度假村至少都会免费提供一两瓶水，这简直太离谱了。 床​​超级柔软舒适，一点也不硬。我翻来覆去地找了好一会儿才找到舒服的睡姿。 电视只有基本的有线电视，所以如果你想看自己的节目，最好带上Roku或者HDMI线。 （原文） Great spot for a quick getaway. The room itself was solid and comfortable. The in-room snack bar felt pretty pricey though. Even the water was seven bucks, which is wild when lots of resorts at least comp a bottle or two. The bed was super soft and plush, not firm at all. I had to roll around a bit before I found a good position. TV setup is basic cable only, so definitely bring a Roku or an HDMI cable if you want to watch your own stuff.

（由 Google 翻译）我和家人来过这里几次，每次都玩得很开心！ 让我想写这篇评论的原因是10月25日的Spooktacular 21+活动——我们团队的每个人都玩得很开心！从酒吧工作人员到水滑梯工作人员，每个人都兴致勃勃。整个地方都充满了活力！这样的活动绝对应该经常举办。下次圣诞节再办一次吧？😄 （原文） I’ve been here with my family a few times, and we always have a blast! What made me want to leave this review was the Spooktacular 21+ event on 10/25 — it was such a great time for everyone in our group! Everyone—from the bar staff to the water slide crew—was in great spirits. The whole place had such good energy! Definitely something that should happen more often. Maybe a Christmas one next? 😄

（由 Google 翻译）敲诈。我们被迫来这里参加家庭聚会。规模令人印象深刻，设施也相当齐全，但考虑到使用这些设施的费用，我实在看不出它值多少钱。 尽管我付了（套餐）费用，却没有使用泳池，但泳池通风不佳，而且弥漫着氯气味。想到那里的水的化学成分，我就不寒而栗，这可能是一个公共卫生问题。 Tom Foolerys 餐厅很大，设施齐全，但当然，他们也做得很好，确保你花更多的钱才能玩得开心。孩子们也都很清楚这些问题，而且玩得很开心。 食物充其量也还行，而且价格过高。你知道，在汉堡店吃薯条还要额外付费，这简直是骗局。 酒店很便宜，但要知道房费是 150 美元。据我们了解，这是一家家庭度假村，我们确实预料到晚上会有些噪音。然而，我们不喜欢隔壁房间的人一直狂欢到凌晨2点，还两次试图打开我们房间之间的隔壁门。酒店保安接到了通知，但他们声称没有听到任何干扰。他们对客户服务感到失望，而且他们对我的家人缺乏同理心。 第二天我们提早离开了，觉得这是一次糟糕的经历（浪费钱），值得吸取教训。 如果之后你想来，那就把你的期望设定为四季酒店价格的旅行小屋体验。 （原文） Extortionate. We were coerced into attending a family celebration here. Impressively large, and reasonably well equipped, but when considering the cost to use these facilities I couldn't see where the value was. Despite paying for (bundle) and not using the pool area, it was not terribly well ventilated and reeked of chlorine. I shudder to think of the chemical composition of the water there, likely a public health issue. Tom Foolerys was large and well equipped, but of course while there, they do a good job making sure you pay out even more to enjoy your time. If nothing else kids are blissfully aware of the issues and seem to have fun. Food was ok at best, and overpriced. You know it's a grift when you have to pay extra at a burger place for fries. Hotel was cheap, but learn the charge for the room was 150 bucks. As we understand this is a family resort, we did expect some noise in the evening. however we didn't appreciate the room next to us partying till 02:00hrs, and on 2 occasions tried opening the adjoining door between our rooms. Hotel security were notified but claim they did not hear any disturbance. Disappointed in the customer service and they're lack of empathy for my family. We left early on our 2nd day, writing this off as a terrible experience (waste of money) to learn from. If after this you'd like to visit, set your expectations for a Travel Lodge experience at Four Seasons prices.

（由 Google 翻译）总体评价：这家度假村环境优美，设施一流，员工服务周到，但入住办理时间较长，价格也较高，请做好心理准备。 我们入住这家度假村是为了参加婚礼招待会。度假村干净整洁，空间宽敞，活动丰富多彩——您真的完全不需要离开度假村。员工始终热情友好，乐于助人（特别感谢前台的Joel！）。我们也很喜欢这里平稳快捷的电梯、配备齐全的大型健身中心，以及保龄球馆——真的非常有趣！ 我们很喜欢酒店房卡、水上乐园门票和手机支付功能都集成在一个手环上的设计。这样一来，既方便携带，又避免了携带过多物品。 房间非常干净宽敞，配备了我们睡过的最舒适、最柔软的床。巨大的室内水上乐园非常棒，水温适宜，拥有各种各样的游乐设施，包括一个适合21岁以上人士的轻松惬意的洞穴式水上酒吧。在会议室举办的婚宴非常精彩，这要归功于热情周到的活动工作人员。Sortino's餐厅的食物也十分美味（奶油宽面尤其令人印象深刻！）。 需要改进的地方： * 价格：度假村非常昂贵，而且价格虚高。请注意一些可选的额外收费项目，例如售价54.99美元的棉花糖烤串套装（建议在附近的沃尔玛购买食材）​​。此外，还有每天189美元的度假村费。我更希望这些费用能包含在酒店房价中。 * 入住：入住流程非常缓慢。我们尝试了自助入住机，但由于刷卡问题，我们不得不再次排队办理入住。 * 客房服务：虽然我们很感激每天都有人整理床铺和更换毛巾，但“请勿打扰”的牌子每天都被人无视，而且在我们入住期间咖啡也没有补充。 * 后勤安排：度假村规模庞大，婚礼宾客的房间分散在不同的楼层和建筑物的两端，需要走很多路，这令人非常沮丧。我们婚礼宾客中有好几个人都提到，希望房间的安排能更合理一些，让我们都能住得近一些。 （原文） Overall: A gorgeous and fun resort with top-tier staff and facilities, but be prepared for a long check-in and high prices. We stayed here for a wedding reception and found the resort to be beautiful, clean, and spacious, offering an incredible amount of activities—you truly don't need to leave the property. The staff was consistently friendly and helpful (special thanks to Joel at the front desk!). We also appreciated the smooth and fast elevators, the large fitness center, which was well-stocked with different workout machines, and we loved the bowling—it was really fun! We liked the ease of having our hotel key water park pass and mobile pay all on one wristband. Very easy to keep track of and made it so we didn't have to carry around too much. The rooms are very clean and spacious, featuring some of the most comfortable, plush beds we've ever slept in. The huge indoor waterpark is fantastic, with warm water and a great variety of attractions, including the relaxing 21+ grotto swim-up bar. The wedding reception held in the conference room was stunning, thanks to the quick and helpful event staff. The food at Sortino's was delicious (the fettuccine alfredo was a highlight!). Areas for Improvement: * Cost: The resort is very expensive and overpriced. Be aware of optional upcharges like the $54.99 s'mores kit (buy supplies at the nearby Walmart instead). There is also a $189 a day resort fee. I would have much rather had this just built into the hotel room price. * Check-In: The check-in process was slow. We tried the self-service kiosks, but after card issues, we had to wait in a second, manual line. * Housekeeping: While we appreciated having beds made and new towels daily, the "Do Not Disturb" sign was disregarded every day, and coffee supplies were not replenished during our stay. * Logistics: The resort is massive, and it was frustrating that the wedding party's rooms were scattered across different floors and opposite ends of the building, requiring excessive walking. Several of us in the wedding party mentioned that we wished the room block could've been planned better to have us all near each other.

（由 Google 翻译）请记住，我的经历会影响我的观点和度假偏好。很多人喜欢这种公司打包的度假方式，但这种度假方式真的很难接受。室内水上乐园里漂白剂和氯气的喷雾一直喷到脸上，对肺部和整体健康都不利。水上乐园通风不良，混乱不堪。我两岁以下的孩子需要别人搀扶才能玩滑梯，但每次都要遵守规章制度，很多都不合逻辑。十几岁的救生员似乎不明白我的孩子还不够大，不能在没有我或兄弟姐妹帮助的情况下玩滑梯。所以我们习惯的普通水上乐园体验（比如海洋世界），可以带着孩子一起玩滑梯，在卡拉哈里这里变成了一场噩梦。由于没有太多时间陪伴孩子进行水上乐园活动，小孩子基本上只能和爸爸妈妈在一英尺深的水中走动。我对这个度假村有很多不满。先说价格吧。两晚的费用接近2000美元。我们只想住一晚，但在线预订系统显示只有预订两晚才有空房。打电话联系客服时，他们完全一无所知。他们说没有空房，也不知道预订两晚还会有空房。然后他们让我回到网站预订，并说最新的预订信息是通过DIY预订系统。如果人工服务不够专业，我为什么要花时间和他们沟通？请对员工进行客户服务培训，并让他们访问完整的预订系统。如果这是一家三星级汽车旅馆，我可以理解他们所获得的客户服务水平，但这应该是一种顶级体验，比我愿意为大多数拥有米其林星级餐厅的豪华酒店支付的费用还要高。唉，我们在网上预订并入住了。然后，当我们到达那里时，所有的体验都像是一个POS自助服务终端系统。到处都是排队。该设施的 AI/ML 参与实际上由于用户错误而导致了延误，而且与机场自助服务终端不同，系统出现故障时周围没有人可以提供帮助。办理完登机手续后，我们试图找到水上乐园。我无法形容这个公园的标识到底有多么少。我们绕了一圈才找到公园，就像拉斯维加斯的赌场一样，有太多可看的东西，乍一看并不知道该去哪里。在问了楼下酒吧的调酒师主要景点在哪里后，我终于找到了，她承认，是的，这确实令人困惑。我遇到的许多员工中，有一位同意我关于标识缺乏的看法。这个地方似乎也是由机器和人类（包括工作人员）糟糕地经营的，和客人一样一无所知。我们都只是希望能够找到路。 （原文） Keep in mind, my experience is bias to my opinion and vacation preference. Many people enjoy this type of corporate packaged up vacation, but it was really hard to stomach, literally. The indoor waterpark wreaked of bleach and chlorine misting in your face at all times, not great for the lungs or overall body health. It was poorly ventilated and chaotic at best. My young child under 2 needed help going down the slides, but at every turn, you are met with rules and regulations, many of which were not logical. The teenage lifeguards did not seem to understand that my child was not old enough to go on slides without assistance from myself or a sibling, so a normal waterpark experience that we are used to (Seaworld, etc.) where we can go on slides with our little one became a nightmare here at Kalahari. Without much ability to be with your children in the waterpark activities, little kids are limited to basically walking around in a foot of water with mom and dad. There are so many issues I have with this resort. Let's start with the cost. It was almost $2000 for two nights. We only wanted to stay one night, but the online reservation system only showed availability when booking two nights. When you call to talk to a customer service rep, they were completely clueless. They said they had no availability and did not know that there would be availability with two nights. They then referred me back to the website to book and said the most up to date is through the DIY reservation system. Why would I take the time to talk to a human if they are not more knowledgeable? Educate your staff on customer service, and offer them access to the full reservation system, please. If this were a three-star motel, I would understand the level of customer service received, but this is supposedly a top-rated experience, more than I would pay for most luxury hotels with Michelin-star restaurants. Alas, we booked online and got in. Then, when we got there, every experience was a POS kiosk system. There were lines at every turn. The AI/ML involvement at the facility actually caused delays due to user error and unlike airport kiosks, there was no one around to help when the system went down. Once we got through check-in, we attempted to find the waterpark. I cannot express how little signage there is at this park. We walked in circles trying to find the park, and like a Las Vegas casino, there is so much to look at, it is not obvious at first glance where to go. I finally found it after asking a bartender at the downstairs bar where the main attraction was and she admitted, yes, it is confusing. One of many employees I met that agreed with me on the lack of signage. The place seems to be run, poorly, too, by the machines and the humans, staff included, are just as clueless as the guests. We are all just hoping we find our way.

（由 Google 翻译）卡拉哈里度假村总是让人玩得非常开心！我们全家每次来都乐在其中。我建议淡季来，那时候人比较少。或者万圣节期间来也行！卡拉哈里有很多好玩的地方，总能让你感觉像是在享受一段悠闲的假期！另外，我强烈推荐Sortinos餐厅！我们的服务员Waleed非常出色，让我们百分百想要再次光临！ （原文） Always a blast at the Kalahari Resort! My family loves every time we visit. I recommend coming in the off season when its less busy. Or come during Halloween! So much to do at Kalahari and always feels like your truly on a small vacation! Also I highly recommend Sortinos! Our server Waleed was truly exceptional and made us want to come back 100%!

（由 Google 翻译）我女儿这周末在这里庆祝了她的五岁生日。房间很干净，水上乐园虽然人很多，但一点也不让人觉得拥挤。唯一让我们每年不想去超过一次的原因是价格太贵。我知道这里是度假胜地，但一个五岁的孩子要32美元的自助早餐费，实在是太贵了。我妻子不得不带女儿去麦当劳，因为她们俩加起来根本吃不下64美元的东西。所有工作人员都非常友好，乐于助人。如果你不介意价格比你预期贵上好几个数量级，我推荐这里作为度假胜地。 （原文） My daughter celebrated her 5th birthday here this weekend. The room was clean, the water park, while crowded, never felt overwhelming. The only thing that keeps us from going more than once a year is the cost. I understand that it is presented as a resort, but charging a 5-year-old 32 dollars for a breakfast buffet is a bit excessive. My wife had to take my daughter to McDonalds because together they cannot eat 64 dollars' worth of anything. All the staff was very kind and helpful. I would recommend this as a vacation spot if you're not squeamish about things being orders of magnitude more expensive than you would expect.

（由 Google 翻译）这是一家很有格调的酒店，如果我再去奥斯汀，我还会再住那里。工作人员非常友好，乐于助人，尤其是晚班工作人员。泳池边的环境非常好。大堂很干净。我只扣了一星，因为我唯一的窗户朝向泳池，而不是外墙。我不得不一直拉上窗帘，因为我不想让路过的人看到我的房间。而且，酒店没有护发素，只有洗发水。 （原文） It was a funky hotel and I would stay there again if I go back to Austin. The staff was very friendly and helpful, especially the evening staff. It was a really nice area by the pool. The lobby was clean. I only dropped a star because my only window opened out on the pool instead of an exterior wall. I had to leave my curtains closed at all times because I didn't want people looking into my room as they walked by. Also there was no conditioner available, only shampoo.

（由 Google 翻译）我每年至少会去奥斯汀两次，每次都会先查看这家酒店是否有空房。我们在这里至少住过四次，这里的服务、清洁度和氛围都无可挑剔。上次入住时，我们退房后把一件心爱的私人物品落在了房间里，我当时非常伤心。酒店管理人员竟然打电话告诉我丈夫我的物品找到了，现在正在快速寄给我。这是一家非常棒的酒店，强烈推荐。 （原文） every year I end up in austin at least twice, and I always check this hotel first for availability. we’ve stayed here at least four times and the service, cleanliness and vibe are always impeccable. this past stay, we left a beloved personal item in the room after we checked out and I was devastated. the management actually called my husband to tell him my item was found, and now it is being quickly shipped to me. just a great hotel all around, highly recommend.

（由 Google 翻译）这是我第一次入住这家酒店，我订了两间房，都面朝泳池。 早餐是典型的贝斯特韦斯特式早餐，但服务员热情友好，而且我们随时都能享用到所有东西。健身房对于一家酒店来说绝对是绝佳的选择。 我们遇到的所有员工都非常友好、礼貌且专业。我想说的是，这家酒店最好的地方在于它地处中心地带，靠近各种Uber和Waymo，可以以非常低廉的价格接你去任何你想去的地方。 我们没有在餐厅用餐，但餐厅的氛围一定很棒，因为周六晚上餐厅人满为患。 是的，这家酒店比较老了，但经过了翻新，房间舒适干净，我对这家酒店没有任何问题或抱怨。对了，停车位似乎也很多。 （原文） This was the first time at this property, I had two rooms, both faced the pool. The breakfast was the typical Best Western style breakfast but had an attendant that was fun, friendly, and we had everything at all times. The exercise room is absolutely fantastic for a hotel. All the staff members that we met or friendly, courteous and professional. I would say the best part about this location is its very central in all of the Ubers plus waymo can pick you up and take you anywhere you want at a very good low price. We did not eat in the restaurant but it must be good because it was slam packed Saturday night. Yes it's an older property, but it is well updated, the rooms were cozy and clean and I have absolutely no issues or complaints about this hotel. Oh yeah, seem to have plenty of parking.

（由 Google 翻译）这是我第一次来奥斯汀。我不想住在市中心，但想住在市中心附近。艾登奥斯汀酒店 (Aiden Austin Hotel) 很有精品酒店的风格。房间很大。我的房间配有冰箱和微波炉。这真是一块隐藏的宝石。酒店里有一家很大的寿司餐厅。周围环境很安静。服务很棒。前台的 Raul 和 Joseph 非常棒。他们提供了关于奥斯汀的精彩信息。早餐期间的员工服务也非常棒。我强烈推荐这家酒店。 （原文） It was my first visit time visiting Austin.I didn’t want to stay downtown area but close to downtown. Aiden Austin Hotel has a flair of a boutique hotel. The rooms are large. My room had a refrigerator and microwave. It’s a hidden gem. The hotel has a large sushi restaurant. The surroundings are peaceful. Service was great. Raul and Joseph at the front desk were fantastic. They both provided amazing information on Austin. The staff services during breakfast were terrific. I would highly recommend this hotel.

（由 Google 翻译）隔音效果一点也不好。 我住在230房间——楼上的人醒着的时候，我也醒了。每走一步，天花板都几乎在晃动。 健身房也是一样。楼上的人走动都能听到。 所以，如果你想找个安静的地方好好休息一晚，这里不合适。 除此之外，如果你想让客房服务人员打扫你的房间，请务必在中午之前通知前台。 （原文） Not sound proof at all. I was in room 230 - and when the person in the room above me was awake, I was too. The ceiling was almost shaking with each of the steps. Same was true for the gym. You could also hear the person in the room above move. So if you’re looking for a tranquil place to have a good night‘s rest, this isn’t it. Apart from that, make sure to inform front desk until noon time if you want to have housekeeping taking care of your room.

（由 Google 翻译）晚上我们房间的淋浴间里有蟑螂，窗式空调噪音很大，吵得我们睡不着觉。床硬得像石头一样。酒店看起来很旧，还有一股霉味。凌晨12点半左右回到酒店，发现门口停了五六辆警车。员工都很友好，这是这家酒店唯一的优点。 （原文） Our room had roaches in the shower at night and our window unit was so loud and kept us up. Bed was hard as a rock. Hotel seems old and had a musty smell. Got back to hotel around 12:30am and there were 5-6 cops cars out front the hotel. The staff were all friendly, only good thing about this hotel.

（由 Google 翻译）酒店虽然老旧，但翻新得不错。床很舒服。楼上房间噪音确实存在，床吱吱作响也是事实。免费早餐方便快捷，服务周到。 （原文） Old hotel but nicely refreshed. Bed was perfect. Room noise upstairs is a thing. Beds squeaking upstairs was real. Complimentary breakfast was easy and helpful.

（由 Google 翻译）无论我们提出什么要求，他们都很细心周到。泳池在炎热的天气里很凉爽，很棒！酒吧工作人员调制的饮品也很棒。墨西哥卷饼店简直太棒了！如果要说有什么缺点的话，那就是清洁工直到下午晚些时候才开门收拾房间。他们没有更换房间里的玻璃杯，而且床也不舒服。他们给了我们额外的枕头，想让我们睡得更舒服一些，但没用。淋浴水会顺着半墙溅到地板上。 （原文） They were attentive to our needs when asked for anything. The pool was nice and cold on a hot day! The bar staff made good drinks. The taco place was BOMB! If I had anything cons to say it would be the cleaners don’t turn down the rooms until late afternoon. They didn’t replace glasses in the room and the bed wasn’t comfortable. They gave us extra pillows to make us more comfortable but it didn’t work. The shower water gets all over the floor with the half wall.

（由 Google 翻译）套房维护得不太好，感觉不太干净。如果酒店不维护房间，他们怎么会在乎房间清洁得如何？特大床很差，送来的早餐简直不能吃。我丈夫点了晚餐早餐，咬了一口鸡蛋和一块培根，就把食物盖上，离开了餐桌。我建议你去别的地方吃早餐。大堂很漂亮，员工也很友好。我们预订了两晚，但过了第一晚就离开了。我不想再住了。他们好心地退还了房费。但是考虑到我每晚要花500美元住一间套房，质量实在太差了。我不会再来了。 （原文） The suite was not well maintained. It made me feel like it was not clean. If the hotel doesn’t maintain the room why would they care if they are cleaned properly? The king bed was on the poor side and the breakfast delivered was inedible. My husband got the diner breakfast and took tone bite of the eggs and one of the bacon and covered the meal back up and left the table. I recommend getting breakfast somewhere else. The lobby was nice and the employees were friendly. We had 2 nights booked, but left after the first night. I didn’t want to stay. They were nice enough to refund the night to me. But as I paid $500 a night for a suite, it was low quality. I will not be back.

（由 Google 翻译）在 The Line Hotel 参加了一场家庭聚餐，体验非常棒。我们租了一个私人宴会厅/会议室，工作人员的服务周到、友善、专业，无微不至。大堂美极了，轻松休闲又不失高档的氛围营造了酒店的整体氛围。一切都进行得很顺利，这种氛围让原本疲惫的一天变得轻松惬意。强烈推荐 The Line Hotel，无论是活动还是时尚的住宿，都能在这里找到。 （原文） Attended a family repast at The Line Hotel and had a wonderful experience. We rented a private ballroom/meeting space and the staff went above and beyond — attentive, kind, and professional. The lobby is absolutely fabulous, with a laid-back yet upscale vibe that really sets the tone. Everything flowed smoothly and the atmosphere made a difficult day feel more comforting. Highly recommend The Line Hotel for both events and a stylish stay.

（由 Google 翻译）我们在LINE酒店举办了婚礼，这真是一次完美的体验。宴会厅本身美得令人窒息，落地窗俯瞰着Lady Bird湖。日落仪式时，它美得令人窒息；傍晚时分，奥斯汀市中心的璀璨灯光映衬着我们，更增添了梦幻的氛围。 场地配备了所有精美的桌布、椅子和银器，完美契合了我们追求的自然优雅的审美。宾客们非常喜欢这家酒店——房间布局流畅，地理位置优越，方便大家轻松探索市中心，并参加我们的婚礼活动。 从我们签订合同的那一刻起，我们的场地协调员Becky就表现得非常出色。她热情好客，条理清晰，而且很容易合作。她多次邀请我们参观宴会厅，参观其他婚礼的布置，还帮我们联系了几家很棒的供应商。我们最感激的一点是她对我们的食物过敏问题非常细心。我和妈妈（MOB）都严重过敏，Becky 竭尽全力确保我们得到妥善照顾。食物非常美味——客人们至今仍赞不绝口——厨师甚至还特意制作了一个土豆条，完美地体现了我们的设想。 无论我们有什么要求，Becky 都能满足。她迅速回复每一封邮件，在我们想到之前就预见到了细节，让婚礼当天变得无比顺利。没有她，我们的婚礼就不会如此完美！我们强烈推荐 The LINE 和 Becky——这是我们能想象到的最神奇、最轻松、最难忘的体验。 （原文） We had our wedding at The LINE Hotel, and it could not have been a more perfect experience. The ballroom itself is absolutely stunning, with floor-to-ceiling windows overlooking Lady Bird Lake. It was breathtaking during our sunset ceremony and just as magical later in the evening with the glow of downtown Austin behind us. The venue included all the linens, chairs, and silverware, which were beautiful and fit the natural, elegant aesthetic we were going for. Our guests loved staying at the hotel — the room block was seamless, and the location made it so easy for everyone to explore downtown and attend our wedding events. From the moment we signed our contract, Becky, our venue coordinator, was incredible. She was accommodating, organized, and so easy to work with. She invited us to visit the ballroom multiple times to see other weddings being set up, and she connected us with several amazing vendors. One of the things we appreciated most was how attentive she was to our food allergies. Both my mom (MOB) and I have severe allergies, and Becky went above and beyond to make sure we were well taken care of. The food was delicious — our guests are still raving about it — and the chef even created a custom potato bar that perfectly reflected what we had envisioned. No matter what our request was, Becky made it happen. She responded quickly to every email, anticipated details before we even thought of them, and made the day truly seamless. Our wedding would not have been the same without her! We can’t recommend The LINE and Becky enough — it was the most magical, stress-free, and memorable experience we could have imagined.

（由 Google 翻译）我们在The Line酒店的住宿体验非常好，房间干净整洁，员工大多热情友好。我们下午6点左右到达。我们预订了两间房，一间给我和我女朋友（26岁和27岁），另一间给我未成年的表弟（18岁）。他们理所当然地提前告知表弟要清理他的迷你吧，但最终却连我们的迷你吧也清空了，而且事先没有告知。虽然我们到得很晚，但经过一天的长途旅行，我们在大堂等了一个小时。淋浴间的地板非常滑，我滑倒了好几次，差点摔倒。 （原文） Our stay at The Line was very good, the rooms were clean and the staff were mostly friendly. We arrived at around 6 pm. We had two rooms booked, one for my GF and I (26yo & 27yo) and another for my underage cousin (18yo). They let him know that they were going to clean out his minibar understandably but ended up emptying ours too without communicating that. In the end we waited an hour in the lobby after a long travel day even though we arrived so late. Also the shower floors are very slippery which made me slip and almost fall a few times.

（由 Google 翻译）这是我记忆中最棒的酒店体验之一！地理位置优越，泳池超赞。客房和大堂舒适时尚。大堂里有一家休闲美味的墨西哥卷饼店，还有一家高档餐厅，每家都配有酒吧！迷你吧和客房内小吃站设施齐全。希望很快能再次入住。 （原文） one of the best hotel experiences I can recall! Great location, fabulous pool. Comfortable and stylish rooms and lobby. A casual and delicious taco joint as well as a high end restaurant in the lobby each with a bar! Very well appointed mini-bar and in-room snack station. I hope I can return soon.

（由 Google 翻译）警告！！！ 他们有停车场，但酒店客人不免费停车。停车费和房费一样贵！入住后，他们还会从你的卡上随机扣除500美元！ 大堂和泳池都很漂亮，位置也很棒……但是 房间很垃圾，客房服务也很糟糕。他们没有每天更换所有东西，包括水和咖啡，从来没换过。酒店员工粗鲁无礼，根本不乐于助人。就连我在大堂买的7美元咖啡里也全是咖啡渣。我需要在预订中添加详细信息，他们花了一个小时的电话才最终把我转接给经理，才最终在房间中添加了姓名！他们贪财，这点显而易见，但他们的服务质量很差。在奥斯汀，这是一家价格不菲的酒店。以这个价格，你可以找到更好的酒店。 我在奥斯汀度过了愉快的时光，很高兴住在这个地区，但这并非酒店的功劳。 （原文） Warning!!!! They have a parking garage but don’t let hotel guests park in it for free. Your parking will cost you as much as your room! They are gonna charge you a random large amount on your card of $500 after your stay as well! The lobby and pool are beautiful and nice and location is great …. But The room is garbage and room service just as bad. They didn’t replace everything everyday including water and coffee was never replaced. The hotel staff are rude and unhelpful. Even the $7 coffee I bought in the lobby was full of grounds. I needed to add details to my reservation and it took them an hour on the phone before finally transferring me to the manager to finally add a name to the room! They are money hungry and it shows but their service isn’t good. This is a high priced hotel for Austin. You can find nicer for this price. I had a great time in Austin and glad I was this area but not thanks to the hotel.

（由 Google 翻译）八月份我有幸入住了埃拉酒店 (Hotel Ella)。预订电话开启了我美妙的入住体验，前台的丹尼尔 (Daniel) 让我的预订过程非常顺利。丹尼尔还非常详细地解答了我关于无障碍设施的各种疑问，我们一起找到了优化住宿的最佳方案。最棒的是，酒店还准备了一些虽然完全没有必要但却非常贴心和贴心的惊喜，这些惊喜仅仅是因为我入住的那个周末恰逢我的生日。 这家历史悠久的酒店的美丽和氛围，得益于其优秀的员工——从前台到酒吧，甚至到下班后的工作人员。埃拉那令人难忘的美丽容颜会吸引您预订，而酒店的服务也会让您流连忘返。 （原文） I was fortunate enough to visit the Hotel Ella back in August. The booking phone call initiated my fabulous experience, Daniel from the front desk made booking my reservation so smooth. Daniel was also very informative about various accessibility concerns and questions I had, together we found the best options to optimize my stay. And the literal cherry on top was the COMPLETELY unnecessary but so thoughtful and gracious kind surprises that were provided to me based on an offhand mention of my birthday the same weekend of my stay. The beauty and ambiance of this historic hotel is highlighted by wonderful staff- from the front desk to the bar and even to the after hours crew. Ella’s hauntingly gorgeous face will intrigue you to book, and the service will make you stay.

（由 Google 翻译）我选择这里是因为我们可以步行去几个地方，比如巴斯音乐厅和一些餐厅。房间很漂亮，床也很舒服。我很感激我的熟食拼盘在我们入住后很快就送到了，就在我正琢磨着要它的时候。代客泊车服务很到位，他们本可以指引我们到前门，因为我们到的时候错过了，不得不绕回去找。我们肯定会再住这里，实际上还想住更长时间。我们想试试餐厅，可惜我们去的那天餐厅关门了。好好享受吧！ （原文） I picked it because we could walk to a few things, like Bass concert Hall and some restaurants. Nice room, comfy bed. I appreciated that my charcuterie board arrived soon after we checked in, right when I was wondering about it. Valet worked out fine for our car, they could have pointed us to the front door as we did miss it upon arrival and had to double back to find it. We'd stay here again for sure, would like to stay longer actually. We would like to try the restaurant, sadly we were there on a day of the week that it was closed. Enjoy!

（由 Google 翻译）房间非常宽敞。我住在104号房，有自己的露台，可以直接通往泳池。这很棒，但是地毯上有污渍，浴室里弥漫着一股湿狗味，顶灯坏了，床垫还是1986年的，这就让人难以接受了。 当时有个活动持续到晚上9点半左右，但泳池对面阳台上的人一直待到过了午夜，吵吵闹闹的。如果你想体验一家有历史底蕴的精品酒店，这里很适合你。但如果你想找个安静的地方住，那就别来了。墙壁完全不隔音。 客户服务：特别要感谢Isaac。他真是个好人，非常热情友好，帮我安排好了入住和晚餐地点。但是……值夜班的那个人（没戴名牌）当面撒谎说我的车钥匙没找到，而且早上7点就忙着和接班的女孩调情。 代客泊车服务很棒。我不记得10月28日下午3点15分是谁帮我取走了我的道奇Durango，但他确实很负责，我的车也确实停在他预定的位置。Fabian也很棒。10月29日我看到了他的名牌。 就我开会的地点而言，这个位置很方便。 （原文） The room was very spacious. I was in 104, I had my own patio and direct access to the pool. That was great, but the stained carpet, wet dog smelling bathroom, the overhead light fixture not working, and mattress from 1986 was not. There was an event which went till approximately 930pm - yet people were in the balcony on the opposite side of the pool till well over midnight being obnoxious. If you are looking for a boutique hotel experience with some history this is for you. Looking for a quiet stay - it is not. The walls do not buffer sound whatsoever. Customer service: HUGE shout out to Isaac. What a great human; an extremely personable individual who made sure my check in and where to get dinner was set. Now….the person working overnight (who did not have on nametag) lied right to my face about my vehicle key fob and where it was, and was more concerned with flirting with the girl replacing him at 7am. The valet parking crew was great. I do not remember who it was that received my Durango at 315pm on 10/28 - but he was on it and my vehicle was exactly where he said it would be. Fabian was great too. I did see his nametag on 10/29. The location in comparison to where my conference was convenient.

（由 Google 翻译）埃拉酒店美极了——从优雅的建筑到温馨的氛围，一切都令人叹为观止。但真正让我的入住体验与众不同的是代客泊车服务。詹姆斯和杰里米非常棒——专业、友好，而且效率极高。从我抵达的那一刻起，他们就让我感到宾至如归，并且把我的车照顾得无微不至。毫无疑问，这是我体验过的最好的代客泊车服务。强烈推荐！ （原文） Hotel Ella is absolutely beautiful – from the elegant architecture to the cozy atmosphere, everything was stunning. But what really made my visit exceptional was the valet service. James and Jeremy were amazing – professional, friendly, and incredibly efficient. They made me feel welcome from the moment I arrived and took great care of my car. Hands down the best valet service I’ve ever had. Highly recommend!

（由 Google 翻译）我在酒店的住宿体验很愉快。酒店环境优美，服务周到热情。然而，我和嫂子去酒吧小酌时，路过一张桌子，桌上坐着一位算命先生，他正在给其他一脸茫然的客人“算命”。我经常旅行，从未遇到过这种情况。这让我们感到非常不舒服。我们觉得很不自在，所以就坐在外面，直到那位算命先生离开。我没有为此付费，希望酒店以后不要再发生类似的事情。 （原文） Enjoyed my stay at the hotel. Very nice and interesting place, with lovely, helpful service. However, when my sister in law and I went forca drink at the bar we passed a table with a fortune teller doubt 'readings' in the midst of other bemused guests. I travel a lot and have never encountered this before. It was quite disturbing. We didn't feel conformable so we sat outside for the evening, until the medium left. I did not pay for this, and I hope that you will not allow to happen again.

（由 Google 翻译）房间安静宽敞，奢华舒适。步行即可到达穆迪中心、德克萨斯大学校园和其他首府城市便利设施。代客泊车的Aaron服务一流，他了解哪些地方适合开车前往，哪些适合步行、骑摩托车或拼车前往。前台的Caroline在我们入住前提供了酒店及周边地区的餐饮选择，并提供了推荐或预订的帮助。总而言之，这超出了我们对奥斯汀住宿的预期！ （原文） Quiet, spacious and lux-feeling rooms. Great walking distance to Moody Center, UT campus and other Capital City amenities. Aaron at Valet was top notch with knowledge of areas to drive to verses walking/scooter or ride share options. Caroline at reception provided us dining options both at the hotel and surrounding area before our stay, giving the option of assisting with recommendations or reservations. All around, exceeded our expectations for our Austin stay!

（由 Google 翻译）我们在艾拉酒店举办了一场B2B商务交流活动，一切都很棒。活动和服务团队都非常友善，工作也做得非常出色——所有环节都如约进行，完全符合预期。我们很喜欢酒店的墨西哥卷饼吧和房间本身——强烈推荐！再次感谢！ （原文） We hosted a B2B networking event at Hotel Ella and everything was great. The events and service team were super nice and did a great job - everything was as discussed and expected. We really liked the taco bar and the room itself - can recommend. Thanks again!

（由 Google 翻译）我和丈夫在酒店预订了房间并举办了婚礼……那是我们一生中最美好的周末！活动策划团队的Erin和Lexi简直太棒了。她们反应迅速、效率高，并且竭尽全力确保我们拥有所需的一切。我们准备婚礼的Milton套房的空调出了点机械故障，Erin确保房间里有好几台便携式空调，这样我们就不会感到热气腾腾……我们其实很冷，哈哈！她只用了0.2秒就找到了解决方案，并且确保我们随时了解情况。 婚礼上的食物简直是天上掉馅饼。每位宾客都赞叹不已，而且还是热腾腾的（这可是个大问题，哈哈！）。饮料源源不断，美味无比。婚礼工作人员热情友好，办事迅速，并且竭尽全力确保我和我丈夫也能享用到饮料。婚礼蛋糕也超级美味！！ 酒店的场地堪称标志性的。作为一对居住在奥斯汀的夫妇，我们希望宾客们能感受到奥斯汀的氛围。从大堂、庭院、酒店周边的餐厅、酒店酒吧、接待区……到酒店客房……一切都堪称完美。这家酒店的客户服务对于入住的宾客和即将举办婚礼的新人来说都是顶级的。 我强烈推荐所有想在奥斯汀结婚的新人预订这里。您一定会满意。您的宾客也会爱上这里的客房！ （原文） My husband and I used the hotel for our room block and wedding...it was the best weekend of our lives! Erin and Lexi with the event planning team were simply unreal to work with. They were responsive, efficient, and made sure to go above and beyond to make sure we had everything that we needed. There was a mechanical issue with the AC in the Milton suite that we were using to get ready in and Erin made sure that there was multiple portable ACs in the room so we weren't warm....we were actually cold, ha! She figured out a solution in 0.2 seconds and made sure we were kept in the loop. The food at the wedding was OUT OF THIS WORLD. Every guest was saying how it was incredible and came out HOT (which is a big deal, ha!). The drinks were flowing and soooo tasty. The staff who worked the wedding were kind, fast, and went above and beyond to make sure my husband and I also had drinks. Wedding cake was extremely yummy too!! The hotel's venue space was ICONIC. As a couple who live in Austin, we wanted our guests to get the Austin vibe. From the lobby, courtyard, surrounding restaurants in the hotel, hotel bar, reception space....hotel rooms...everything was perfect. The customer service at this hotel is top tier for guests staying at the hotel AND for wedding couples. I highly recommend any and all couples wanting to get married in Austin to book this space. You WILL be happy. Your guests will also love to stay here with the room block!!

（由 Google 翻译）我非常享受在南国会酒店的住宿体验。酒店地理位置优越，位于奥斯汀最繁华的地区中心地带，周围遍布美食、现场音乐和当地商店，但酒店本身却又不失宁静祥和的氛围。 房间时尚舒适，周到的设施让您瞬间放松身心。健身房和屋顶泳池更是一大亮点。 Louis 热情周到，Franny 也竭尽全力让我的入住体验充满个性化和难忘的体验。如此真诚的款待实属难得。 这家酒店完美融合了我喜欢奥斯汀的一切——创意、高雅和热情好客。我迫不及待地想再次光临。 （原文） I adored my stay at South Congress Hotel. The location is unbeatable - right in the heart of Austin’s most vibrant area, surrounded by great food, live music, and local shops, yet the hotel still feels calm and tucked away. The room was stylish and comfortable, with thoughtful touches that make you instantly relax. The gym and rooftop pool were a highlight. Louis was so warm and accommodating, and Franny went above and beyond to make my stay feel personal and memorable. It’s rare to find that kind of genuine hospitality. This hotel captures everything I love about Austin - creative, elevated, and welcoming. I can’t wait to come back.

（由 Google 翻译）在南国会酒店度过了一段美好的时光。从我们抵达的那一刻起，工作人员就非常友好热情。酒吧的选择丰富，氛围活跃，我非常喜欢。公共区域非常舒适，非常适合休闲、工作或社交。 健身房对于一家酒店来说设施齐全，配备了Peloton动感单车和健身镜（我记得是Mirror或类似品牌的），这点很贴心。泳池营造出轻松低调的氛围，我们非常喜欢。 我们的房间在风格和功能上达到了良好的平衡。唯一的缺点是灯光太暗，在阴雨绵绵的独立日周末不太理想。不过，其他一切都弥补了这一点。 酒店地理位置优越，位于南国会中心地带，步行即可到达众多优质商店和餐厅。强烈推荐。 （原文） Had a great stay at the South Congress Hotel. The staff was incredibly friendly and welcoming from the moment we arrived. Loved the bar with its great selection and lively atmosphere. The common areas are very comfortable and perfect for lounging, working, or socializing. The gym is well equipped for a hotel, with Peloton bikes and fitness mirrors (I believe from Mirror or a similar brand), which was a nice touch. The pool has a relaxed, low-key vibe that we really enjoyed. Our room had a good balance of style and function. The only downside was the very dim lighting, which wasn’t ideal on a rainy Fourth of July weekend. Still, everything else more than made up for it. The location is fantastic, right in the heart of South Congress and within walking distance of great shops and restaurants. Highly recommend.

（由 Google 翻译）我和妻子在劳动节周末入住了南国会酒店 (South Congress Hotel)，在城里度过了一个短暂的假期。根据我们的经验，我特别推荐301号房间。这个房间带阳台，可以俯瞰泳池的喧闹，还能欣赏到丘陵地带的景色。房间也非常舒适。唯一的缺点是，我们入住期间，房间里的冰箱坏了，不过前台很乐意给我们送来冰块。……酒店地理位置优越，方便游览南国会酒店。提供免费停车服务，非常感谢。客房服务也不错，不过我希望他们能晚点开。在温暖的日子里，泳池非常舒适。……非常棒的体验。强烈推荐。 （原文） My wife and I stayed at South Congress Hotel as a little in-town staycation over Labor Day weekend. Based on our experience, I’d recommend room 301 specifically. That room offers a balcony, overlook of the pool shenanigans, and a view of the hill country. It’s also a very comfortable room. Only downside, the in-room fridge wasn’t working when we were there, but the front desk was happy to bring us ice. … The hotel is beautifully located to enjoy South Congress. Complimentary parking is appreciated. Room service is good, although I wish they stayed open a little later. The pool is very pleasant on a warm day. … Very good experience. Would recommend.

（由 Google 翻译）酒店和房间本身还不错，没什么特别的。问题是淋浴是我体验过的最糟糕的。水滴滴地流出来。我不得不走出淋浴间，去水槽接一杯水，把头发上的洗发水冲洗掉。这也是一种只有半玻璃面板的淋浴，所以很冷。我有一个重要的会议要参加，幸运的是我留出了足够的时间，否则我会迟到。前台的回复让我相信他们经常听到这种事情（我以为需要维修，我们有一个花洒淋浴喷头，水压没问题）。住宿后我也做了他们的调查，但没有人联系我跟进。我经常去奥斯汀出差，那里有很多更好的酒店，他们通常会给我预订一家更高级的三星级酒店。我碰巧提前一天到达，自费预订了这家酒店，真是浪费。如果你有头发或者打算淋浴，我不会预订这家酒店，附近有很多很棒的选择。 （原文） Hotel and room itself is fine, nothing special. The problem is the shower is the worst shower I've ever experienced. The water trickles out. I had to get out of the shower and grab a glass to fill at the sink to rinse the shampoo out of my hair. It's also one of those showers that just has a half glass panel so it was freezing. I had an important meeting to get to, luckily I had given myself enough time otherwise I would have been late. The response from the front desk led me to believe it is something they hear about often (I assumed it needed maintenance, we have a rain showerhead and our pressure is fine). I did their survey after the stay too and no one reached out to follow up. I travel to Austin a lot for work and there are far better hotels, they usually book me a 3-star hotel that is far superior. I happened to come in a night early and booked this on my own dime, what a waste. If you have hair or plan to shower I wouldn't book this place, plenty of other amazing options nearby.

（由 Google 翻译）如果Soho House没房了，我肯定住这里！房间超棒，泳池也很棒，还有免费电动自行车。真是个好地方！ （原文） If there's ever no availability at Soho House I stay here for sure! The rooms are dope, the pool is awesome and they have electric bikes you can use for free. Such a fun place!

（由 Google 翻译）SCH 地理位置优越，保留着昔日的辉煌。价格偏高，产品质量较差。箱式家具和纺织品都已磨损，需要翻新。服务尚可，但咖啡店（Mañana）也已是昔日的影子。酒店本身状况略显破旧。地理位置优越——但在酒店全面翻新之前，不妨选择该地区的竞争对手——否则，您一定会失望。 （原文） The SCH is well located and living off of its past. Rates are premium. product is poor. Case goods and soft goods are worn and in need of renovation. Service is OK, The coffee shop (Mañana) is a shadow of its past as well. The property's physical condition is beat up. Good location - but enjoy one of the competitors in the area until this property has been properly updated - otherwise, you will surely be disappointed.

（由 Google 翻译）房间非常干净，没有像一些酒店那样的异味。浴室的瓷砖有点乱，但我不担心。第一天晚上电话和电视坏了，不过维修人员在我入住的第二晚修好了。我遇到的每个人都非常友好。非常感谢！ （原文） The room was very clean and no strange smells like some hotels have. The tiles in the bathroom were slightly messed up, but no major concern for me. The phone and tv not working the first night, but maintenance fixed the issue on my second night there. Everyone I encountered was super friendly. Very much appreciated, thank you!

（由 Google 翻译）我大约每月会因为工作入住这家酒店一次，不得不说，希尔顿花园酒店被低估了。房间总是干净整洁，舒适宜人。这家酒店的服务尤其出色。史蒂文和那位染着红头发的老太太（很抱歉我忘了她的名字）都非常礼貌热情。史蒂文总是乐于助人，无需客人开口就能提供额外的帮助。 他们的早餐——一天中最重要的一餐——非常棒。培根总是酥脆可口，鸡蛋也煎得恰到好处。煎蛋师傅身材魁梧，想必以后做给老婆吃早餐也毫不费力。服务员们都很细心周到，随时准备在你进门时为你提供咖啡（别忘了给他们小费）。酒店里还有一个小型健身房，配备了各种重量的器械和冷水。 如果非要挑个毛病，那就是泳池的氯含量有点高。不过，说实话，我们都知道公共泳池里有四分之一都是孩子的尿液。 我绝对会推荐这家酒店。 （原文） I was staying here about once a month for work, and I have to say, Hilton Garden Hotels are underrated. The rooms are always nice and clean, and comfortable. This location specifically shines when it comes to service. Steven and the older woman with the dyed red hair (I apologize for forgetting her name) are incredibly polite and kind. Steven is always willing to go the extra mile to accommodate guests without being asked. Their breakfast, the most important meal of the day, is fantastic. The bacon is always crisp and the eggs are perfect. The big guy behind the griddle should have no problem making his future wife breakfast. The attendants are watchful and always ready to offer coffee when you walk in (don’t forget to tip them). There is a small gym with a good variety of weights and cold water. If I had to dig deep and look for a complaint, it would probably be that the pool is over chlorinated. But, let’s be honest, we all know public pools are 25% children’s pee. I would absolutely recommend this hotel.

（由 Google 翻译）出差期间我选择了这家酒店，绝对物超所值！超级干净，前台工作人员超级友好，而且附近还有餐厅。我肯定很快还会再来这家酒店！ （原文） During my business trip I chose this place for my staying and well worth it! Super clean, super friendly front desk staff and located nearby restaurants. Definitely coming back to this hotel soon!

（由 Google 翻译）我在希尔顿花园酒店住得非常愉快。房间干净整洁，对于一张双人大床来说也相当宽敞。其他设施（泳池、健身中心、公共区域）也都干净整洁，维护良好。入住第一晚，我的行李因为航班延误，需要第二天一早送到酒店，酒店工作人员，尤其是Rhonda和Stephen，非常乐于助人，理解我的感受。他们确保我住得舒适，并提供了我在此期间所需的一切。虽然这家酒店离奥斯汀市中心有点远，但考虑到它的价格和服务，我绝对会再次入住这里。 （原文） I really enjoyed my stay at this Hilton Garden Inn. The room was clean and pretty spacious for a double queen. All the other facilities (pool, fitness center, common areas) were clean and well-maintained. The staff, especially Rhonda and Stephen, were incredibly helpful and understanding when my bag was delayed from my flight and needed to be delivered to the hotel early in the morning during the first night of my stay. They made sure I was comfortable and had everything I needed in the interim. Although this hotel was a little far from downtown Austin, I would 100% stay here again for the price and service.

（由 Google 翻译）大堂很漂亮。早餐不免费，但可以享用，大约每人15美元。餐厅员工很棒！这家餐厅确实供应酒精饮料和葡萄酒。前台一位女士不太友好，而接替她值班的那位老先生则彬彬有礼，彬彬有礼。餐厅隐藏在餐厅后面。 （原文） The lobby was nice looking. Breakfast is not free but is available, about $15 per person. Restaurant staff was excellent! This location does serve alcohol and wine. One lady in the front desk was not as friendly and the older gentleman that came after her shift. He was awesome in manners and respectful. Location is hidden behind restaurants.

（由 Google 翻译）这家酒店对我和我丈夫来说体验不佳，我不推荐。我们的房卡第一次使用时无法使用，不过这很正常。浴室门关不严，枕头和床也非常不舒服。工作人员很友好，但同样的价格，你可以找到更好的酒店。 （原文） This hotel was not a good experience for my Husband and I and I would not recommend. Our key cards did not work upon first use, which was fine it happens. However, the bathroom door did not fully close all the way and the pillows and bed were sooo uncomfortable. Staff was nice but you can find better hotels at the same price.

（由 Google 翻译）朗达非常不专业……我问她“他们是否允许提前入住”，她立刻对我非常不友好。当我告诉她我理解这是一个紧张的周末时，我只是想问问，因为有些酒店不允许提前入住。她说人们的问题是他们认为房间随时可以入住，但事实并非如此。他们需要打扫卫生等等。我告诉她我理解，我只是想问他们是否允许提前入住。我不是故意要混淆她，她非常严厉地说不，你才是那个误以为我们总是有空房的人。真是无缘无故地粗鲁无礼。我肯定会取消我的预订，这很难过，因为我喜欢希尔顿。 （原文） Rhonda was extremely unprofessional… I asked “If they allow early check ins” she immediately got extremely hostile with me. When I told her i understood it was a stressful weekend I just was asking because some hotels do not allow early check ins. She said the problem with people is that they think rooms are always ready to go and they’re not. They need to be cleaned and everything. I told her I understand I was just trying to ask if they did allow them. I didn’t mean to confuse her and she very sternly said no you’re the one that’s confused thinking that we always have rooms available. Just so incredibly rude for no reason. I’m for sure canceling my reservation which is sad because I love Hilton.

（由 Google 翻译）这地方真是太棒了，我很喜欢它的位置和室外设计。前台的Carol Ann非常灵活和友善。 我希望浴室的灯光能再亮一点，但这没什么大不了的。床很舒服，空调和风扇也很好用。我觉得地理位置和停车位的费用比房间本身的费用要高。我也希望房间里能再多一点吧台空间。 如果我们真的需要再次入住这个位置，我会再来的。 （原文） This is a really lovely place and I liked the location and the outdoor design of it. Carol Ann at the front desk was really flexible and kind. I wish the lighting in the bathroom was a little brighter, but it wasn’t a huge deal. The beds were nice and comfortable and the AC and fan worked great. I believe you pay more for the location and parking rather than what you get in the room itself. I wish there was a little more counter space in the room too. I would come back if we really needed that location again

（由 Google 翻译）地理位置绝佳！一切都近在咫尺，却又感觉遥远！氛围非常轻松，正是我们想要的。步行即可到达许多餐饮场所。酒店提供早餐，可以送到您的房间或庭院。美味极了！我们在酒店遇到的每个人都非常热情周到。我们一定会再来的！ （原文） Perfect location! So Close to everything but feels so far away! The atmosphere was so relaxing and exactly what we needed. We could walk to many options for food and drinks. The hotel does have breakfast they will deliver to your room or the courtyard. It was delicious! Everyone who we came into contact with at the hotel went above and beyond. We will definitely be back!

（由 Google 翻译）在带阳台的房间里度过了三个美好的夜晚，房间俯瞰着泳池和庭院。每位员工都专业又热情。在泳池边度过的午后时光无比惬意。一天晚上，我们在庭院里享用了小吃和鸡尾酒。可能对我来说有点凉，但没人发现。我们非常满意，一定会再次入住。 酒店位置便利，靠近南国会大道沿线众多景点。大陆俱乐部就在街对面。Jo's 的早餐玉米饼也很方便。 （原文） Three great nights in a fantastic room with balcony overlooking the pool and courtyard. Every employee was professional and pleasant. Afternoons by the pool were perfect. Snacks and cocktails in the courtyard one evening. It is probably too cool for me, but no one discovered that. We could not have been more pleased and we will be back. Proximity to tons of South Congress stuff. Continental Club directly across the street. Jo's breakfast tacos are handy.

（由 Google 翻译）在为几个迟到的朋友服务时，我很荣幸地请到了April来当调酒师。她让我乐在其中，而且对奥斯汀也很了解。我很喜欢这家隐藏的瑰宝，员工很棒，以后还会再来的:) （原文） I had the pleasure of having April as my bartender while waiting on some friends who were running extremely late. She kept me entertained and also knows a lot about Austin. Love this hidden gem, amazing staff, will be back : )

（由 Google 翻译）我一直都想住在这里，果然没让我失望。员工很友善，露台也很棒。我和老公在泳池边彻底放松了一番。非常惬意，而且街对面和附近就有很棒的音乐场所。太喜欢这里了！ （原文） I have wanted to stay here forever and it did not disappoint. Lovely staff and the patio is great. My husband and I totally chilled out by the pool. Very relaxing and across and down the street from some great music venues. Love it!

（由 Google 翻译）Jamie 人很好，帮我们举办了一场精彩的商业庆典，庆祝我们取得的成就。她推荐了很棒的饮品，还让我们在圣诺斯酒店泳池的美妙氛围中放松身心。我随时都推荐这次度假。 （原文） Jamie was a beautiful soul that helped us have a wonderful celebration of a business achievement. She suggested great drinks and allowed us to relax in the wonderful ambiance of the San Nose hotel’s pool. I would recommend this escape anytime.

（由 Google 翻译）在炎热的周六，泳池边的饮品真是太棒了。杰米推荐的饮品非常棒，她也非常乐于助人。下次来奥斯汀，我们一定会再来这里住。 （原文） Drinks pool side were perfect on a hot Saturday. The drinks Jamie suggested were perfect, and she was so helpful. Will definitely come back to stay on our next visit to Austin.

（由 Google 翻译）在卡彭特酒店住了一段时间。 房间时尚、时髦、新潮，但实际上并非最理想——尤其是在出差旅行的情况下。 此外，酒店地理位置优越——附近有很多不错的步行/跑步小径、餐厅，而且去市中心也很方便。 工作人员非常友好，乐于助人。早上提供热咖啡和早餐小吃。泳池和餐厅似乎很受欢迎。 （原文） Stayed for a well at Carpenter Hotel. The rooms are swanky, funky and hip but practically not the most feasible - especially if you are traveling on a work trip. Besides that the hotel is very centrally located - lot of nice walking/running paths, eateries and access to downtown close by. The staff are super friendly and helpful. There is hot coffee and breakfast savories available in the morning. The pool and restaurant seems popular.

（由 Google 翻译）不错，但算不上特别好。房间里没有咖啡、微波炉和熨斗，床离地面很低。停车费是每晚35美元！餐厅不错，但价格也贵得吓人！优点是干净整洁，复古的氛围很可爱，还有很多绿植。咖啡店的咖啡也很棒。 （原文） Nice-not great property. No coffee, microwave, or iron in the room and the bed is really low to the ground. You are charged for parking for each night you are there…35.00 per night! The restaurant was good but man was it expensive too! On the plus side, it was very clean, cute retro vibe, and lots of green plants. The coffee shop does have great coffee too.

（由 Google 翻译）我刚在这里住了个周末，办了婚礼——我们花了800美元一晚，住的房间却只有我闺蜜那间343美元一晚的房间的三分之一。真是莫名其妙，打电话过去，他们居然说“不好意思，这种情况偶尔会发生”。我们住在奥斯汀，经常来这里吃饭，也经常预订泳池通行证。以前这家酒店是本地人经营的，还很棒，现在却变成这样，真是太失望了。 （原文） Just stayed for my wedding weekend- we paid $800 a night for a room 1/3 the size of my best friend who paid $343 a night. Really confused, called and they said “sorry that happened sometimes.” We live in Austin and eat dinner here consistently and reserve pool passes all of the time. So disappointed in what used to be a great place when locally owned.

（由 Google 翻译）我们还没入住房间，光是咖啡厅的露西和前台的比安卡的服务，就足以让我们感受到这家酒店的特别之处。两个人能让你在度假期间立刻感受到家的温馨，这真是一种非凡的才能。我希望卡彭特酒店能拥有她们这样的员工，并为此感到无比幸运！ （原文） We haven’t even checked into our rooms yet and just by the service alone from Luci (from the coffee shop) and Bianca (at the front desk), we can tell this is a special place. How 2 people can make you feel so immediately at home while on vacation takes a truly special skill. I hope Carpenter Hotel feels lucky to have them!

（由 Google 翻译）卡彭特酒店是我近期记忆中最棒的住宿体验。它时尚而不浮夸。食物美味，而且对宾客和公众来说都是一个很酷的聚会场所。酒店氛围并非排外，而是通过独特的活动（说实话，我真希望自己能来这里参加）和酷炫的空间将人们聚集在一起。你可以看出，酒店员工真心实意地关心着酒店，并向酒店所在地致敬。泳池水清澈见底，庭院维护得也很漂亮，从房间里高品质、香气扑鼻的洗发水和护发素，到入住期间提供的免费饮料，一切都贴心周到。没错，停车需要付费，但他们有专门的停车服务员负责看管停车场。此外，我们还觉得在其他方面省了不少钱。退房时间可以推迟到中午（赞！我实在受不了上午10点的退房时间了）。下午2点到5点，餐厅提供欢乐时光，所有菜单上的菜品半价。我们享用了香脆土豆、宝石沙拉和汉堡，还免费享用了普罗塞克起泡酒，真是美味极了。我简直要梦到那些土豆了，我们只花了70美元就吃了三道菜和两杯饮料。而且，酒店不收取携带宠物的额外费用。在希尔顿这样的酒店，你无法免费使用网络，甚至连瓶装水都无法免费。对于一家位于如此中心、如此凉爽位置的精品酒店来说，我觉得没有比这更好的了。卡彭特酒店确实比其他大多数酒店都做得更好，我们非常喜欢这次住宿。10/10 （原文） The Carpenter Hotel has been my favorite stay in recent memory. It's chic, but not pretentious. The food is amazing, and it's a cool hangout spot for guests and for the public. Instead of being exclusive, the vibe is to bring people together with unique events (that honestly I wish I would be in town for) and cool spaces. You can tell that the staff truly cares about the property and paying homage to the location. The pool is luscious, the grounds are beautifully kept, and everything from the high-quality, yummy-smelling shampoo and conditioner in the room to the free beverages they give you during your stay are thoughtful. Yes, you have to pay for parking, but they have a parking attendant who actually watches the garage. Also, we felt like we saved money in other ways. You don't have to check out until noon (praise! I am so sick of 10am check-out times). From 2-5pm, the restaurant offers happy hour, and the entire menu is 1/2 off. We enjoyed the crispy potatoes, gem salad, and burger with our free prosecco and it was delicious. I will dream about those potatoes, and we only paid $70 for three dishes and two drinks. Plus, the hotel doesn't charge extra for having pets. At places like a Hilton, you can't get internet or even bottles of water for free. For a boutique hotel in such a central, cool location, I don't think it gets much better. The Carpenter is really doing it better than most other places, and we loved our stay. 10/10

（由 Google 翻译）这家酒店打着极简主义的旗号，营造出监狱般的氛围，但实际上更像是青年旅舍而非正规酒店。喜欢薄如纸片的墙壁和门？欣赏裸露的胶合板美学？想体验一下住在建筑工地的感觉？那这里正合你意。 （原文） Pawning off prison-vibe as minimalist-hip, this hotel is closer to a hostel than a real establishment. Love paper thin walls and doors? Enjoy the bare plywood aesthetic? Want to feel what it's like to stay at a construction site? This place is for you.

（由 Google 翻译）我超爱卡彭特酒店那种悠闲的氛围。它有我喜欢的特质，就像我小时候住的那个小镇的公共图书馆一样熟悉。它位置隐蔽，偏僻，但又离热闹的地方很近。 员工热情友好，总是超级友好。这里很有奥斯汀德克萨斯州的感觉，更像圣何塞的清凉一刻。在我奥斯汀住宿的首选名单上，它绝对是数一数二的。 （原文） I really love the off-to-the-side vibes of the Carpenter. It's just got something I like, it's familiar like the public library in the town I grew up in. It's tucked away, off to the side. But it's still right near the action. The staff are bright, warm and always super friendly. This place feels sooooo ATX. Like a more chill and San Jose. Really high on the list of my picks for Austin lodging.

（由 Google 翻译）我们选择了 Hyatt House，因为它离 Domain 很近。当我们到达时，酒店前面很容易找到。我要求升级，但没有可用。入住时间是下午 3 点。我下午 4 点入住。我被告知给他们大约 15 分钟的时间来完成我们的房间清理工作。我等了15分钟然后就去房间了。外面有点简陋而且肮脏。到处都是烟头，周围站着粗略的人。我回到自己的房间，发现管家还在打扫卫生。我拿着行李在走廊里又等了15分钟。他们试图冲过去。入口处的整体气味不太好闻，有潮湿和沼泽的味道。一旦我们进入房间，事情就开始好转了！有一个漂亮的小厨房，配有微波炉和冰箱。房间很干净。电视位于旋转装置上，因此您可以在客厅或卧室看电视。不是两者兼而有之！床很舒服，有很多枕头。沙发床很糟糕，但大多数都是。我们用钥匙度过了一段可怕的时光！两张卡都无法让我们进入房间。最后我们获取工作密钥。我们打电话给前台要另一条毯子，她说她不能帮助我们，因为她是那里唯一的人，不能离开前台。我们不得不自己走到办公室去拿另一条毯子。位置非常靠近域名，所以位置很棒。轮椅可通行，但使用轮椅坡道门时请确保您的钥匙有效。我们新使用的钥匙不允许我们进入轮椅通道的门。 （原文） We chose Hyatt House since it was pretty close to the Domain. When we arrived front of hotel was easy to find. I asked for an upgrade but none were available. Check in time was 3pm. I checked in at 4pm. I was told to give them about 15 minutes to finish cleaning up our room. I waited the 15 minutes then proceeded to the room. Outside was a bit sketchy and dirty. Cigarette butts all over and sketchy people standing around. I got to my room and found the housekeepers still cleaning. I waited another 15 minutes standing in the hallway with my luggage. They were trying to rush. The overall smell of the entrance wasn't pleasant it smelled damp and swampy. Once we got into our room things started looking up! There was a nice little kitchenette with microwave and refrigerator. Room was clean. TV was on a rotating swivel so you can either watch TV in living room or bedroom. Not BOTH! Bed was comfy, plenty of pillows. Couch bed was horrible but most are. We had a horrible time with our key! Both cards didn't work to let us in the room. Finally we for working keys. We called front desk to ask for another blanket and she said she couldn't help us as she was the only one there and couldn't leave the desk. We had to walk down to the office to get another blanket ourselves. Location is pretty close to the Domain so location is great. Wheelchair accessible however when using the wheelchair ramp door make sure your keys work. Our newly working keys didn't let us into the wheelchair accessible door.

（由 Google 翻译）我们 3 个人住在一个​​有 2 张全尺寸床的房间，房间非常干净、宽敞。无论是通过电话还是当面，员工都非常友善。我们只住了一晚，但我们的住宿体验很棒。我只给了它 4 星，因为房间里唯一的问题是空调不是最好的，而且空气流通不多，但这是可行的。停车场很棒，在酒店周围导航也很方便。绝对推荐！ （原文） there was 3 of us that stayed in a room that had 2 full size beds & the room was very clean & spacious. the employees were very nice whether it was on the phone or in person. we only stayed one night, but our stay was great. i only gave it a 4 star, bc the only thing that was wrong w the room was that the a/c wasn’t the greatest & there wasn’t a lot of air flow, but it was doable. the parking was great & navigating around the hotel was easy. definitely recommend!

（由 Google 翻译）总体体验非常棒！我来这里参加婚礼，房间和服务都非常棒。房间现代而舒适。而且，早餐比这个价位的普通酒店早餐好得多。我一定会再次入住这里，尤其推荐给家庭和商务旅客，他们只需要宽敞的空间和家的舒适感，不需要那些反正也不会用到的繁琐设施！ 2018年3月更新：一年内第二次入住这里。第二次的体验和第一次一样好！ （原文） Excellent experience across the board! I was in town for a wedding, and both the room and service were phenomenal. Rooms are modern, yet comfortable. Also, the breakfast was substantially better than your typical hotel breakfast in this price range. I would definitely stay here again, and would especially recommend this hotel for families and business travelers who simply need room to spread out and the comforts of home without excessive amenities which will not be used anyway! March 2018 Update: Stayed here for a second time in a year. Second experience was just as good as the first!

（由 Google 翻译）我对许多最新的负面评论感到担心，但事实证明还不错。我们在这里住了 3 晚。 没有虫子，干净的床和一个小厨房。地毯和便利设施确实有些年头了，但并不像一些评论所说的那么糟糕。套房很宽敞。早餐很好。工作人员很友好，乐于助人。我希望游泳池有遮盖区域和按摩浴缸。 （原文） I was worried by many of the latest negative reviews but it turned out to be decent. We stayed here 3 nights. No bugs, clean bed and a small kitchen. The carpet and amenities do show some age but not as bad as some of the reviews saying. The suite is roomy. The breakfast is good. The staff are friendly and helpful. I hope the pool has covered area and a jacuzzi.

（由 Google 翻译）看来这家酒店受到了一些不应有的评论。是的，走廊有点令人毛骨悚然。灯光也有点暗。但我没有任何清洁问题，也没有任何奇怪的气味。 我的房间已经准备好了。灯都亮了。闻起来很香。看起来很干净。我在床上和沙发上很舒服。 早餐有法式吐司、香肠肉饼、鸡蛋、酸奶、牛奶、咖啡、茶、糖浆、果酱。很好。 我接触过的所有工人都很友好。 （原文） Looks like this hotel is getting some undeserved reviews. Yes, the hallways are a little creepy. The lighting is a little dim as well. But I didn't have any cleanliness issues, nor were there any funky smells. My room was perfectly prepared. Lights all worked. Smelled fine. Looked clean. I was comfy on the bed and couch. The breakfast had French toast, sausage patties, egg, yogurt, milk, coffee, tea, syrup, jam. It was good. All the workers I came into contact with were friendly.

（由 Google 翻译）非常好的酒店。以下是我们认为这家酒店的优点和缺点： 优点： 房间大小合适 健身房很棒 早餐很棒 酒店员工很棒（除了早餐时走来走去的那个怪老头，我猜他可能是老板） 酒店晚上有一家酒吧，提供一些小吃 周边环境非常好 网络很好 缺点： 房间有点吵，能听到外面的交通和走廊里的人声。 没有按摩浴缸 总体来说，入住体验非常好。以后肯定还会再来 （原文） Very nice hotel. Here are the pros and cons that we thought the hotel had: Pros: Room size was very nice The gym was great The breakfast was really good Hotel staff was great(except for the creepy old man that walks around during breakfast, I think he may be the owner) There is a bar there with small bites at night The surrounding area is really nice Internet was good Cons: Rooms were kind of noisy, able to hear outside traffic and people in hallway. No jacuzzi Overall a very nice stay. Would definitely stay here again

（由 Google 翻译）酒店声称违反了美国疾病控制与预防中心（CDC）的新冠疫情防控规定，以此逃避提供正确服务和清洁工作。入住时，酒店没有任何说明会适用哪些限制。我们的预订包含早餐，结果却只提供咖啡（前提是醒来时咖啡壶里还有剩余）。客房清洁服务变成了“仅应要求提供”，所以我们预约了两次！！他们一直没来……而且，预计人与人之间会有限制。电梯前的垃圾槽好几天没清空了。气味难闻极了。走廊的地毯也一样，你可以看到它好几天没吸尘了。房间自带厨房，但显然没有人像预期的那样检查杯子、勺子和洗碗皂是否齐全。如果你设法找到前台代表，他们只会说他们对此一无所知。食物储藏室是空的，他们不知道什么时候会补充。他们完全没有提供帮助。 （原文） The hotel is claiming CDC Covid-19 regulations so as to avoid providing the right service or doing the cleaning. When you check in, there is no indication on what restrictions would be applicable. Our booking included breakfast, which turned to be coffee only (if the pot had any left by the time you wake up). Room cleaning turned to be "upon request only" so we scheduled our appointments twice!! They never showed up........ Also, restrictions are expected to be between persons. The trash chute in front of the elevator had not been emptied for days. Odor was absolutely nasty. Same with the corridor carpets which you could see had not been vacuumed for days. The room came with a kitchen but apparently nobody is checking if cups, spoons, dishwasher soap are available as expected. If you managed to find any front desk representatives, they would just say that they did not know anything about it. That the food storage was empty and they didn't know when it would be replenished. Their helpfulness was absolutely missing.

（由 Google 翻译）奥斯汀的奇趣瑰宝，适合全家入住 没错，我们刚从奥斯汀汽车旅馆 (Austin Motel) 的精彩住宿回来，说实话，真是太开心了。我们一家人总是在寻找一些有特色的地方，而这家汽车旅馆绝对符合我们的要求。 首先，它复古别致的氛围超级迷人。你真的会感觉自己回到了80年代，但以一种最棒的方式。尽管地处繁华地段，但这里是逃离现代都市生活的一处绝佳去处。地理位置也非常棒——非常靠近市中心，坐落在城中一个相当时尚的地段。此外，对于家庭出游来说，这家汽车旅馆总是一个好消息，他们提供免费停车，这绝对是一大福利。 工作人员非常友好，我们对他们入住前后的智能信息系统印象深刻；它让一切都变得非常顺畅。我们最难忘的亮点之一是偶然发现了他们的满月泳池派对。真是太好笑了！孩子们（公平地说，我们也是）玩得非常开心。 最重要的是，尤其是在忙碌了一天的探索之后：床超级舒服。我们住在后面的一栋楼里，非常安静，确保每个人都能享受一夜安眠。 总而言之，奥斯汀汽车旅馆是一个独特的小发现，我们真诚地推荐给那些想体验与众不同的家庭。 （原文） A quirky Austin gem for the whole family Right, so we just got back from a cracking stay at the Austin Motel, and honestly, it was an absolute delight. As a family, we're always on the hunt for places with a bit of character, and this spot absolutely delivered. First off, its retro-chic vibe is just super charming. You really do feel like you've zipped back to the '80s, but in the best possible way. It's a proper escape from the usual humdrum of modern city life, despite being right in the thick of things. Location-wise, it's brilliant – really close to the city centre and nestled in a rather trendy part of town. Plus, and this is always a win for families, they offer free parking, which is a definite bonus. The staff couldn't have been friendlier, and we were quite impressed with their rather clever messaging system before and after check-in; it made everything super smooth. One of the highlights for us was stumbling upon their full moon pool party. What a laugh! The kids (and us, to be fair) had an absolute blast splashing about. And for the most important bit, especially after a busy day of exploring: the beds were incredibly comfortable. We were in a building out back, and it was wonderfully quiet, ensuring a truly relaxing night's sleep for everyone. All in all, the Austin Motel is a unique little find, and we'd genuinely recommend it for families looking for something a bit different.

（由 Google 翻译）奥斯汀汽车旅馆——时尚趣味 没在酒店过夜，但不得不进去看看大堂和礼品店——真庆幸我去了。整个地方都洋溢着奥斯汀的复古魅力。我买了一个很棒的烟灰缸，说不定还能轻松拎着满满一袋奇特的纪念品走出来。光是逛逛，感受一下这里的氛围就超级酷。即使你不住这里，也绝对值得一去！ （原文） Austin Motel – Funky and Fun Vibes Didn’t stay the night, but had to stop in and check out the lobby and gift shop—glad I did. The whole place has that perfect retro-Austin charm. Picked up a great ashtray and could’ve easily walked out with a bag full of quirky souvenirs. Super cool spot just to browse and soak in the vibe. Definitely worth popping into even if you’re not staying there!

（由 Google 翻译）很棒的时尚汽车旅馆。客服很棒。工作人员非常友好且乐于助人。房间非常舒适。价格非常合理。地理位置优越，靠近南国会大厦。附近有很多餐饮和购物场所。值得一去的地方。 （原文） Great funky motel. The customer service is amazing. The staff is very friendly and helpful. The rooms are very comfortable. Prices are very reasonable. The location is great off of South Congress. Near by places to eat and shop. Fun place to check out.

（由 Google 翻译）我打电话询问一件丢失的物品，自从入住以来一直在找。我们意识到可能是在一系列旅行之后把它们落在那里了。我打电话询问前台，描述了物品的描述，并告诉她日期，大约是两周前。她问我在找什么，我描述了我那副超酷的耳环，并告诉她我入住的日期，也就是两周前。她回答说：“哦，那真是很久以前的事了”（已经两周了）。 然后不到15秒就告诉我，她已经查过了失物招领处，整个8月份都没有找到类似描述的东西……回复非常迅速，简短，我很确定她戴着那副耳环！🤣🤣🤣🤣 （原文） I called about a missing item that we have been looking for since our stay. We realized that we might have left them there after a series of travel. When I asked the front desk over the phone, I described the item, told her the date, which was about 2 weeks ago. She asked what I was looking for, I gave her a description of my super cool earrings and the date I stayed, which was just two weeks ago. Her response, "oooo that was a long time ago" (it's been two weeks) And proceeded to tell me within 15 seconds she has checked the lost and found long and they don't have anything of that description from the entire month of August... That was really quick and short and I'm pretty sure she's wearing them! 🤣🤣🤣🤣

（由 Google 翻译）我们团队上周末在奥斯汀汽车旅馆度过了一段美好的时光！工作人员热情好客，在我们整个入住期间都竭尽全力。强烈推荐奥斯汀汽车旅馆！ （原文） Our group had an amazing stay at the Austin Motel last weekend! The staff was very welcoming and hospitable, going above and beyond throughout our entire stay. Highly recommend Austin Motel to anyone!

（由 Google 翻译）我们拥有绝对美妙的体验——甚至在抵达之前就体验到了！现场工作人员给我们发了一条贴心的短信，询问我们有什么可以做的，让我们的住宿体验更加特别，这为我们奠定了良好的基调。 我们上午11点左右到达，虽然房间还没有准备好，但他们提供提前入住服务，只需支付少量费用。此外，前台还贴心地帮我们寄存了行李，让我们可以在泳池边放松身心。 在我们入住期间，工作人员都热情好客，无微不至。我们非常喜欢整栋酒店弥漫的复古氛围——它增添了一种独特的魅力，让我们的入住体验真正令人难忘。 隔壁的JoAnn's餐厅非常适合晚餐——我们喜欢他们的菜单选择，以及他们如何将复古主题完美地融入到用餐体验中。街对面的Jo's餐厅是我们享用早餐玉米饼和咖啡的首选——美味又方便。 强烈推荐给那些想要寻找轻松时尚的度假胜地，附近还有各种美食的人！ （原文） We had an absolutely wonderful experience—even before we arrived! The onsite staff sent us a thoughtful text asking if there was anything they could do to make our stay special, which set a great tone. We arrived around 11 AM, and while our room wasn’t quite ready, we were offered early check-in for a small fee. Alternatively, the front desk kindly stored our luggage so we could relax by the pool. Throughout our stay, the staff were warm, welcoming, and incredibly accommodating. We absolutely loved the retro vibes of the entire property—it added a unique charm that made our visit truly memorable. JoAnn’s next door was perfect for dinner—we loved their menu options and how they carried the retro theme seamlessly into the dining experience. Jo’s, across the street, was our go-to for breakfast tacos and coffee—delicious and super convenient. Highly recommend for anyone looking for a relaxing, stylish getaway with great food options just steps away!

（由 Google 翻译）前台的Helena非常热情周到。虽然是汽车旅馆，但服务比一般酒店好得多，非常干净，充满历史气息，而且超级有个性。 （原文） Helena in the front office was so helpful and accommodating. It’s a “motel” but better service than any average hotel, very clean, historic and super funky.