圣安东尼奥市中39家最佳水疗酒店

（由 Google 翻译）这已经是我们连续第三年入住这家度假村了。服务一如既往地出色，体验也棒极了。这里是我们一家人完美的度假胜地，离家只有几个小时的路程。整个度假村的客户体验都达到了很高的水准。代客泊车服务尤其出色，快捷又周到。代客泊车的Ali和Arash非常热心，帮我把车充好电，方便我自驾游。我们一定会再来的。 （原文） This is our third year in a row staying at this resort. Consistently great service and amazing experience. Perfect getaway for our family, only a few hours from home. Customer experience is at the next level throughout the resort. Best valet service, quick and respectful. Ali and Arash at the valet went above and beyond beyond to charge my car for the road trip. Will definitely come back.

（由 Google 翻译）我们最近在凯悦酒店度过了一天，全家一起体验了精彩的水上活动。度假村的场地维护得非常漂亮，树木繁茂，提供了充足的遮荫和非常干净的环境。孩子们喜欢漂流河和滑梯，但当天的亮点绝对是Flowrider体验。 工作人员全程都非常出色，但有一个人尤其突出——Sebastian。他是我们Flowrider体验的教练，他的专业和耐心至关重要。Sebastian在乐趣和安全之间取得了出色的平衡，确保每个孩子都玩得开心。他全程都和孩子们相处融洽，确保他们在玩乐的同时始终保持安全。 如果您打算尝试Flowrider体验，一定要找Sebastian。他真的让我们度过了难忘的一天，我们迫不及待地想再来享受水上活动。 （原文） We recently spent the day at the Hyatt, taking advantage of their fantastic water activities with our family. The resort's grounds were beautifully maintained, with plenty of trees providing ample shade and a very clean environment. Our kids loved the lazy river and the slide, but the highlight of the day was definitely the Flowrider experience. The staff were exceptional throughout, but one person truly stood out - Sebastian. He was our instructor for the Flowrider experience, and his expertise and patience made all the difference. Sebastian did an outstanding job of balancing fun and safety, ensuring every child had an amazing time. He was great with all the kids for the entire time and made sure they were always safe while having fun. If you're planning to try the Flowrider experience, be sure to ask for Sebastian. He truly made our day unforgettable, and we can't wait to come back and enjoy the water activities again.

（由 Google 翻译）这家酒店太棒了！一天会议结束后，没有什么比在漂流河里放松更惬意的了。他们的滑梯不够滑，但按摩浴缸超赞，住宿条件也非常好，晚上看到鹿群的感觉几乎可以媲美和小山羊玩耍，然后美其名曰“瑜伽”。😁 礼品店的价格简直离谱，但其他一切都很棒。 （原文） This hotel is amazing. There's nothing like having a lazy river to unwind after a day of conferences. Their slide isn't quite slippery enough but the jacuzzi is amazing, the accommodations were very nice and seeing deer at night almost compares with playing with baby goats and calling it yoga. 😁 The prices in the gift shop are a joke but everything else was great.

（由 Google 翻译）哇！真没想到这里这么棒！我本来是来参加工作会议的，结果感觉像在度假一样。这里的一切都让人倍感舒适惬意。建筑风格引人入胜，众多的壁炉和休闲区也为会议间隙提供了绝佳的放松场所。宽敞的会议室和宴会厅使其成为举办专业会议的理想之选。我住的是套房。我不确定是不是所有房间都是套房，但我的房间真是太棒了。 （原文） Wow! Not sure what i was expecting, but this place is amazing. I ended up here for a work conference and couldn't shake the idea that I was on vacation. The whole vibe here is pampering. Its architecturally captivating and the many fireplaces and hangout areas give you a nice place to chill between sessions. Large and plentiful conference and ballroom make it a great professional venue. My room was a suite. Im not sure if all rooms are or not, but this room was fantastic.

（由 Google 翻译）我在这里庆祝了两个家庭的生日，凯悦酒店让我们的入住体验无比特别！前台的Heaven非常棒，帮助我顺利办理入住！房间干净宽敞，电视也运行良好！景色美得令人窒息，每位员工都非常乐于助人，脸上总是挂着笑容。一定会再次入住！ （原文） I stayed here for 2 family birthdays and Hyatt made it an extremely special experience! Heaven at the front desk was fantastic and helped the check in process flow smoothly!! The room was clean and spacious and the TV was working perfectly! The view was to die for and each and every one of the staff was very helpful and always had a smile on their face. Will definitely stay here again!

（由 Google 翻译）离机场很近，开车也不远。 我们很快就入住了房间。工作人员对我很好。 食物选择很多。 我们在泳池边吃饭。汉堡是我最喜欢的。晚上我们免费吃了棉花糖夹心饼干。味道最好。我父母让我吃了很多。我们白天骑自行车。我甚至还玩了波浪模拟器。 （原文） Close to the airport. Wasn’t a long car ride. Got in our room super fast. The staff is very nice to me. . Many choices of food to select from. We had food out by the pool. The hamburger was my FAVORITE. We had smores at night for free. It was the best. My parents let me have so many of them. We rode bikes during the day. I even got to do the wave simulator.

（由 Google 翻译）联合活动：活动场地宽敞，布置精美，干净整洁。 墨西哥自助餐不错，菜品丰富。 果馅饼和迷你巧克力纸杯蛋糕都很棒。 工作人员很友好。 我不知道那里的房间怎么样。 由于正在施工🚧，停车场离活动场地很远。 （原文） Associate event: The event room was large, nicely decorated, and clean. The Mexican food buffet was decent, and there was lots of variety. The flan was good, as well as the mini chocolate cupcakes. The staff was friendly. I have no idea about the rooms there. Parking was a long way from the event due to the construction 🚧 going on.

（由 Google 翻译）我们非常期待一个没有孩子的美好周末。酒店很漂亮，房间也很棒。第一天我们在主泳池和漂流河里玩。我们使用了“仅限成人”的泳池，但里面挤满了一些成人和他们的五个孩子，酒店里没有人吭声。池畔烧烤店的食物难吃极了，我的意思是，薯条和奶酪酱怎么会难吃呢？这本来是其他餐厅的主题。我们吃得很快，汉堡很好吃，服务员也很棒，所以这是一次很棒的体验。第二天，我们在水疗池边的小屋里，那里的服务员也很棒。我丈夫点了一份凯撒沙拉，面包丁很不新鲜。我点了一份波奇饭，味道不错。然后我们在18 oaks餐厅吃了晚餐，完全是一场灾难。我们6:45预订了座位，点了一些不错的开胃菜，然后等了一个小时15分钟才等到牛排，两块。我们的服务员直到45分钟后才提到延误的事情。我们差点就离开了，我们真的应该离开了。牛排最多只能说是一般般，根本不值得等待。他们给了我们会员折扣，这算是个不错的举动。我们绝对不会再来了。如果你想找个不错的度假胜地，我绝对建议你去别的地方，因为这家度假村不值得。 （原文） We were really looking forward to a nice getaway weekend without kids. The property is gorgeous and the rooms were good. We spent the first day at the main pool and lazy river. We used the “adult only “ pool but it was overrun by some adults and their 5 kids , no one from the hotel said a word. The food at the poolside grill is terrible I mean how do you make chips and queso taste bad? That was going to be the theme for the rest of the restaurants. We ate at high velocity and the burgers were good and our server was great so that’s was a good experience. The next day we had a cabana at the spa pool and our server there was great too. My husband had a Caesar salad and the croutons were stale. I had the poke bowl and it was good. Then we had dinner at the 18 oaks and that was a complete disaster. We had reservations at 6:45 ordered appetizers which were good and then proceeded to wait an hour and 15 minutes for the steaks, 2 steaks . Our waiter didn’t say a word about the delay until about 45 minutes into this crazy long wait. We almost left, we should have left. The steaks were average at best. Not worth any wait. They did give us the members discount because of the wait, which was a nice gesture. We will definitely not be coming back . If you are looking for a nice getaway I would definitely consider spending your money elsewhere it is not worth it at this resort.

（由 Google 翻译）圣安东尼奥丘陵地带的这家度假村风景优美，视野开阔，客房宽敞，服务一流。水上乐园和漂流河非常适合家庭出游，餐饮选择丰富多样，美味可口。我们尤其喜欢在成人泳池边放松身心，以及探索附近的高尔夫球场。这是圣安东尼奥郊外绝佳的奢华度假胜地，强烈推荐，既能放松身心，又能享受乐趣。 唯一的缺点：这里有很多家庭和孩子，所以如果您正在寻找一个更安静、更浪漫的度假胜地，这里可能不太合适。 （原文） Beautiful resort in the San Antonio Hill Country with amazing views, spacious rooms, and top-tier service. The water park and lazy river are perfect for families, and the dining options are varied and delicious. We especially enjoyed relaxing by the adult pool and exploring the nearby golf course. A great luxury escape just outside San Antonio, highly recommended for both relaxation and fun. Only negative point: a lot of families and children, so if you are looking for a quieter and more romantic escape, it might not be the right place.

（由 Google 翻译）首先我想说，这家JW酒店的员工和服务堪称典范。前台的Aaron和Annabelle在办理入住时非常及时，乐于助人，满足了我们对便利设施和退房的要求。 房间和酒店设施需要翻新和更细致的维护，所以我给它4星而不是5星。对于有不同年龄段孩子的家庭和朋友聚会，以及喜欢打高尔夫球的人来说，这里是一个很棒的选择。酒店设有成人泳池区——但我并不认为这里适合那些只追求成人体验的人。 我觉得我付的钱比我以前住过的度假村要高一些。这是基于我们房间的状况，但总体来说，入住体验还是不错的。房间很干净——只是一些设备有些磨损和损坏。而且，我们选择在人潮拥挤的劳动节周末入住——这是这家酒店一年中最繁忙的周末。 （原文） I want to say first off that the staff and service of this JW is exemplary. Aaron and Annabelle who both worked at the front desk were prompt and helpful at check-in, fulfilling requests for amenities and check out. The rooms and property needs updating and more care which is why I give it 4 stars and not 5. This is a great destination for family and friends get togethers who have kids of all ages and those who like to golf. There is an adults only pool section -- but I would not consider this a destination for those looking for adults-only. I thought I paid a bit more than average compared to resorts I've stayed at in the past. This was based on the state of the rooms we had but had an overall pleasant stay. The rooms were clean -- they had some wear and tear and damage on some of the fixtures. We also chose to stay on a very busy labor day weekend -- the busiest weekend of the year for this property.

（由 Google 翻译）真是个隐藏在世外桃源的绝妙好去处！老公订好出差行程后，我都没来得及好好了解一下这个地方。当时想着反正只是搭个便车，住哪儿都无所谓。结果发现这里的人都非常友善，设计细节也令人赏心悦目。娱乐活动丰富多彩：游泳、休闲放松、游戏厅、健身房、购物、美食、吃吃吃，还有水疗中心。即使当时正值商务会议、婚礼和其他活动举办期间，这里也并不拥挤，气氛非常活跃。感觉就像置身于迪士尼的加州大酒店一样。我非常期待再次光临。 ……哦，对了，我们还看到了好多鹿！😍 （原文） What a wonderful little secret in the middle of nowhere. I didn't get a chance to look this place up after my husband had booked his work trip. I figured I was just along for the ride so it didn't really matter where we stayed. Everyone was so friendly and the attention to detail in the design was a pleasure to take in. There are so many things to do: swim, lounge, arcade, gym, shopping, eat, eat and eat some more and a spa. Even with the business conference, wedding and other events taking place it wasn't overcrowded and the atmosphere was very upbeat. I might as well have been at Disney's Grand California Hotel. Definitely looking forward to making it here again. ...oh and we so lots of deer. 😍

（由 Google 翻译）在这里玩得很开心。光是漂流河就值回票价了——我本来可以漂一整天。房间干净，床很舒服，工作人员把一切都安排得井井有条，但又不会太过分。孩子们的活动很棒。食物和饮料有点贵（毕竟是度假生活），不过我们也预料到了。总而言之，没什么可抱怨的——这里是那种你离开的时候就已经在想什么时候再来的地方。 （原文） Had a blast here. The lazy river alone is worth the trip — I could’ve floated all day. Room was clean, bed was comfortable, and the staff kept everything running smooth without being over the top. The activities for the kids are great. Food and drinks were pricey (because resort life), but we expected that. Overall, zero complaints — it’s one of those places you leave already thinking about when you’ll come back.

（由 Google 翻译）我和丈夫十月中旬第一次入住这家酒店。这家度假村内外都美轮美奂。Meagan O'Brien 热情地接待了我们，非常贴心地让我们的周年纪念之旅变得特别。由于入住时间是下午4点，漂流河和滑梯7点就关闭了，我们赶紧去了那里，享受这短暂的时光。在冰冷的水中尽情漂浮和滑行，直到7点，我们才在成人无边泳池放松身心，欣赏着夕阳西下时鹿群出现在高尔夫球场上。这里原本宁静祥和，直到两位吵闹的女士拿着她们的私人扩音器走了过来，盖过了度假村的音乐。没有工作人员出面阻止，所以15分钟后，我们就回房间了。房间一尘不染，设施齐全，非常舒适，景色令人叹为观止。我们没有在餐厅用餐，但在第二天早上退房前享用了美味的客房送餐服务早餐。坦白说，这家度假村价格不菲，而且你还需要支付度假村费和停车费。但是，如果您想犒劳自己一会儿，这里就是您要找的地方，只要您不介意和有很多孩子的家庭在一起……我们就是这样的。 （原文） My husband and I stayed at this location in mid-October for the first time ever. It is a gorgeous resort inside and out. Meagan O'Brien warmly welcomed us and was very kind in making our anniversary trip special. Since check-in was at 4 and the lazy river and slides close at 7, we hurried to those areas to enjoy the little time we had. After a nice time floating and sliding (in cold water) until 7, we relaxed in the infinity adult pool and watched deer come out onto the golf course while the sun set. It was lovely and serene until two very loud ladies walked up with their personal pill speaker blasting music over the resort's music. No staff member said anything to them so, after 15 minutes of this, we left to our room. The room was spotless, well appointed and very comfortable with a breathtaking view. We did not eat at the restaurants but enjoyed a tasty room service breakfast the next morning before checking out. Full disclosure, the resort is pricey, plus you have to pay a resort fee and for parking. However, if you're looking to treat yourself for while, this is the place to do it as long as you're ok with being around families with lots of kids...which we are.

（由 Google 翻译）一直很喜欢这家万豪酒店！ 这大概是我们第六七次入住万豪酒店了。这次我们住在4390房间，哇——景色太棒了！房间可以俯瞰高尔夫球场和泳池区，感觉是酒店里最好的房间之一。 在Cibolo Moon享用的晚餐和早午餐非常棒。食物美味可口，我们的服务员Sierra更是锦上添花——她亲切、热情、周到，还推荐了最美味的主菜，提升了我们的体验。调酒师Josh调制的马提尼酒更是一绝！ 我在Lantana Spa和Daniel一起享受了人生中最棒的按摩。我真想专程去体验一次，就为了再让他按摩一次！ 入住期间我们没有使用客房服务，但遇到的每一位员工都很友好、彬彬有礼，而且如果我们有任何需要，他们总是乐于助人。每个人都非常友好！ 健身中心也值得一提——这是我在度假村见过的最好的健身中心之一。空间宽敞，设备一流，一切都一尘不染，维护得井井有条。非常适合那些不想在旅行中放弃锻炼计划的人。 我唯一不满的是代客泊车服务——他们暂时把我们的高尔夫球杆放错了地方，没有把它们放在正确的位置，这让我们有点紧张，差点错过了清晨的开球时间。谢天谢地，问题解决了，但度假村可以改进一下，因为上次他们把我们送错了车。 总的来说，圣安东尼奥JW万豪山丘乡村度假酒店及水疗中心超出了预期——令人叹为观止的景色、一流的服务（尤其是Sierra和Daniel！）以及令人流连忘返的便利设施。我们一定会再来的。 （原文） Always love visiting this Marriott location! This was our approx 6-7th visit to JW. This time we stayed in room 4390, and wow — what a view! It overlooked both the golf course and pool area, and truly felt like one of the best rooms on the property. Dinner and brunch at Cibolo Moon was outstanding. The food was delicious, and our server Sierra was an absolute gem — so sweet, warm, attentive, and made the most delicious entrée recommendation, she really elevated the experience. Bartender, Josh, makes the best martinis! I had the best massage of my life with Daniel at Lantana Spa. I would make a special trip just to have another massage by him! We didn’t use housekeeping during our stay, but every staff member we interacted with was friendly, respectful, and eager to help if we needed anything. Everyone is always super friendly! The fitness center deserves a shout-out too — it’s one of the best I’ve seen at any resort. Tons of space, great equipment, and everything was spotless and well maintained. Perfect for anyone who doesn’t want to skip their workout routine while traveling. My only complaint was with valet — they temporarily misplaced our golf clubs and didn’t store them in the correct area, which caused some stress and almost made us miss our early morning tee time. Thankfully, it was resolved, but it’s something the resort could tighten up as the previous visit they brought us the wrong vehicle. Overall, the JW Marriott San Antonio Hill Country Resort & Spa exceeded expectations — breathtaking views, top-notch service (especially Sierra and Daniel!), and amenities that make it hard to leave. We’ll definitely be back.

（由 Google 翻译）我只想澄清一下，我并非这里的住客，我的评分完全基于我在水疗中心（音浴课程）的体验。 我也讨厌写差评！！我讨厌自己写差评，但我对此深恶痛绝，因为音浴被认为是神圣而冥想的。这次感觉很做作，说实话真的很不舒服。我和丈夫预订了音浴课程，因为几年前我在其他瑜伽馆上过几次，每次的体验都非常愉快和平静。我会尽量在不失礼貌的情况下给出最具建设性的反馈。首先，我必须说教练人超级好。我只是真心希望她能在整个课程中多一些指导。她在一个小时的课程中只给了大约5分钟的指导。对于第一次体验冥想的人来说，这时间真的太长了。也许她只是在严格遵守度假村提供的指导方针。谁知道呢！其次，音浴的房间太糟糕了。这是健身房后面的一个房间，在训练期间，你可以听到跑步机和其他健身器材的声音。房间全是水泥墙，还有窗户。这导致碗在整个训练过程中都会产生非常大的震动，听起来更像是闹钟响了。我一直在想，这一切是不是我的错觉，是不是只有我一个人在纠结于声音和音量。我丈夫也有同样的感受。房间有巨大的玻璃窗，可以看到泳池区，但整个过程中都有人往里看，有人在旁边走动。（拜托装个百叶窗或窗帘吧！？！）这感觉非常不舒服，说实话，这体验简直令人失望。房间太亮了，阳光直射进来，人们不停地往里看，你根本无法感到平静或安宁。我去过的其他音浴，总是以昏暗的灯光和轻松的环境来营造氛围。再说一次，我可能有点夸张……但音浴和冥想对大多数人来说都是非常神圣的体验。这就是我写这篇文章的原因，如果有人正在寻找一种真正精神层面的、有意义的、并且摆脱自我的声音浴体验，这里不合适。我本来想给这次体验打0星，但因为教练人很好，我给了2星，我完全不怪她。 （原文） I just want to be clear that I was NOT a guest here, and my rating is based solely on my experience in the spa (the sound bath class). I also hate writing bad reviews!! I hate being that person who writes them, but I feel so strongly about this because sound baths are supposed to be deeply sacred and meditative. This felt very stage-y and honestly so uncomfortable. My husband and I booked the sound bath class because I have been to a few other sessions a couple of years ago at different yoga studios, and my experiences were always so pleasant and calming. I will try and give the most constructive feedback without being rude. I have to start by saying that the instructor was super sweet. I just really wish she would have given more guidance throughout the session. She gave about 5 minutes of guidance for an HOUR long session. That is a really long time to have people who are first timers sit through a meditation. Maybe she was just going off of a strict guideline that the resort had provided for her to follow. Who knows! Second, the room that the sound baths are given in is AWFUL. It’s a room set behind the gym.. where you can hear all of the treadmills and other exercising machines during the session. The room is all concrete and windows. Which causes the bowls to create a VERY loud vibration thought out the room for the entire session. It sounded more like an alarm going off than anything. I kept wondering if this was all in my head, and if I was the only one struggling with the sound and volume. My husband felt the same way. The room has giant glass windows that peer out into the pool area, which has people looking in and walking by the entire time. (Please get some blinds or curtains!?!?) It felt super uncomfortable and honestly just made the experience a disappointment. The room is so bright, you can’t feel calm or peaceful with the sun blaring in on you, and people constantly looking in. Every other sound bath I’ve been to is sure to set the mood with dim lighting and a relaxing environment. Again, I might be a bit dramatic.. but sound baths and meditations are deeply sacred experiences for most people. That is why I’m writing this, if there’s anyone else out there who is looking for an actual spiritual, meaningful, and ego-free sound bath experience, this is not the place. I would rate this experience 0 stars, but giving it 2 because the instructor was sweet, and I don’t blame any of this experience on her at all.

（由 Google 翻译）这家度假村太棒了！我经常来这里出差，这次带家人来体验，他们都非常喜欢。度假村环境优美，员工服务也非常好。特别要感谢早餐餐厅的Mercedes，她非常热情友好，乐于助人。给她和整个度假村五星好评！ （原文） Fantastic resort. Regular visitor for business but brought my family to experience this time and they loved it. The resort is amazing and the staff are excellent too. Special mention to Mercedes at the restaurant at breakfast who was so helpful and extremely kind. 5*’s to her and the resort in general!

（由 Google 翻译）泳池体验糟透了。我们花了250多美元买了一张沙发床，服务员却不停地告诉我，他拿来的玫瑰是香槟，说了两次。我们不得不另找一位服务员来解决这个问题。他们还用我朋友的卡代其他人在酒吧消费。结果他卡上被扣了一大笔钱。晚餐时，信用卡公司竟然认为有人在诈骗，结果也确实如此。真是一团糟。我们还发现泳池边的人……有点奇怪。绝对谈不上高档。 水疗中心不错，但提供的服务很少。价格贵得离谱。 写这篇评论之前，我试图联系酒店，但没有人回复我。真是个大失误，浪费了一大笔钱，却什么都没得到。 （原文） Pool was a pretty awful experience. We paid over $250 for a daybed and the server kept telling me the rose he was bringing me was champagne. Twice. We had to get a separate waiter to fix the issue. They also charged my friends card for other people’s tabs at the bar. He ended up with TONS of charges on his card. It ended up getting declined at dinner because the card company thought fraud was happening, which it was. Total mess. We also found the crowd to be.. quite unique at the pools. Definitely not upscale. Spa is nice but pretty small in the offerings. The prices are crazy high for what you get. Tried to contact the hotel before leaving this review and no one got back to me. Big miss with a lot of money wasted on nothing.

（由 Google 翻译）房间里的家具都已经过时了。行李员、清洁工和洗漱人员都很棒。至于宾客服务，我给2分（满分5分）。我们订了5个房间，服务却差强人意。一天晚上，我发现之前的一位客人把臭虫/鼻涕留在了我的床上。我们花了大约20分钟给客房服务、前台以及所有能找到的度假村电话打电话，最后才走到大堂去换床单。前台人员根本不在乎。是的，我们不得不自己铺床。酒店内有餐厅很棒，但所有东西都要付出高昂的代价。这家酒店的价格实在太高了。 （原文） You can see that the funiture in the rooms are at the end of their life. The porters, cleaning crew, and valets are excellent. The guest services I give a 2 out of 5. We had 5 rooms and less than good service. One night I found that a previous guest left buggers/nose mucus on my bedding. It took about about 20 minutes of calling house keeping, the front desk, and every number we could find for the resort before walking to the lobby to get replacement bedding. The front desk person could not have cared less. Yes, we had to make the bed for ourselves. It is great to have the restaurants on site but get ready to pay above reasonable for everything. This hotel is very overpriced.

（由 Google 翻译）我最近在拉坎特拉度假村及水疗中心举办了一场大型高管活动，但几乎所有方面都远低于预期。 从一开始，筹备过程就混乱不堪。团队成员甚至连最基本的任务都需要人手把手指导，沟通也十分不顺畅。对于一个价格堪比高端豪华酒店的度假村来说，其服务和细节处理完全不达标。 抵达后，尽管事先已经协调过，但入住流程仍然混乱不堪，毫无准备。我本人在经历了一整天的旅途后，入住手续竟然花了30多分钟才办完。即使我提出想使用洗手间，工作人员也因为手忙脚乱而无暇顾及。 我们还使用了度假村推荐的交通公司，但情况令人无法接受。他们安排的巴士在高速公路上起火，司机在浓烟滚滚的情况下拒绝停车。车上有一位孕妇，她因此面临不必要的危险，而他们缺乏紧迫感和关怀的态度令人震惊。 不幸的是，问题远不止于此。活动结束后，财务部门提供的发票上遗漏了我们之前已支付的活动前款项。相关凭证也与发票上的收费不符。鉴于活动前后出现的诸多错误，我们很难相信任何财务报表的准确性。 就收费标准和预期而言，这次体验令人无法接受。我不会推荐 La Cantera 举办公司活动。 （原文） I recently hosted a large executive event at La Cantera Resort and Spa, and the experience fell far below expectations in almost every category. The planning process was disorganized from the start. The team required constant hand holding for even basic tasks, and communication was inconsistent. For a resort priced at the level of high end luxury properties, the service and attention to detail were absolutely not there. Upon arrival, the check in process was chaotic and unprepared for our group despite prior coordination. My own check in took more than 30 minutes after a full day of travel, and even when I asked to use a restroom, the staff were too flustered to assist. We also used the transportation company that the resort recommended, and the situation was unacceptable. The bus they arranged caught on fire on the highway, and the driver refused to stop despite smoke coming into the vehicle. We had a pregnant passenger on board who was put at unnecessary risk, and the lack of urgency or care was alarming. Unfortunately, the issues did not end there. After the event, the invoice provided by accounting did not include a pre event payment that we had already made. The backup documentation also did not match the charges listed. Given the number of errors leading up to and during our stay, it became difficult to trust the accuracy of any of the accounting. For the rates charged and the expectations set, the overall experience was unacceptable. I would not recommend La Cantera for corporate events.

（由 Google 翻译）我入住了拉坎特拉度假村及水疗中心 (La Cantera Resort & Spa)，从始至终都堪称完美。我预订了房间，准备约我现在的女朋友出去，整个体验简直太完美了。工作人员非常热情周到，甚至超出了我的预期，为我们安排了一间带两个阳台的顶楼房间，视野开阔，美不胜收。 成人泳池和热水浴缸非常棒，尤其是在夜晚，宁静浪漫，正是我梦寐以求的氛围。代客泊车服务让一切都变得轻松便捷，而且我们的车保养得非常细心。 无论您是计划一些特别的行程，还是只想体验一次真正的度假，我都强烈推荐拉坎特拉度假村。10/10 的体验！ （原文） I stayed at La Cantera Resort & Spa and it was absolutely perfect from start to finish. I booked a room to ask my now-girlfriend out, and the entire experience couldn’t have been more fitting for the occasion. The staff went above and beyond I mentioned what I was doing, and they set us up with a top-floor room with two balconies and the most incredible views. The adult pool and hot tub were amazing, especially at night peaceful, romantic, and exactly the vibe I was hoping for. Valet made everything easy and took great care of our vehicle. Whether you’re planning something special or just want a staycation that feels like a true getaway, I can’t recommend La Cantera enough. 10/10 experience!

（由 Google 翻译）住得很愉快。我们唯一的抱怨是儿童泳池太冷了，尽管十月中旬室外温度仍然接近90华氏度（约32摄氏度）。我女儿的两个嘴唇都开始变色了，因为天气太冷，她们没能像以前那样尽情游。这一点很令人失望，因为这是她们最期待的事情（水滑梯很受欢迎）。我不确定成人泳池是否有加热功能，但考虑到这是一家不错的度假村，我觉得水温可以控制得更好一些，这样一年中晚些时候就能享受游泳的乐趣，而不是只在酷暑难耐的时候。 （原文） Very nice stay. Our only complaint was the kid's pool was freezing despite the fact that the outside temp is still nearly 90 degrees in mid-October. Both my daughter's lips started to discolor because it was so chilly so they weren't able to swim for as long at they wanted. This aspect is pretty disappointing since that was something they were looking forward to the most (the waterslides were a big hit). I'm not sure if the adult pool is heated but given this is a nice resort I'd think the water temp could be regulated a bit better so swimming could be enjoyed a bit later in the year and not just when it's blistering hot out.

（由 Google 翻译）我非常喜欢在这里的住宿体验。酒店和房间都很漂亮，地理位置优越，可以尽情享受圣安东尼奥的风光。所有员工都很友好，乐于助人。我入住了美国运通酒店集团旗下的酒店，这次选择我一点也不后悔。酒店的早餐套餐是他们附属餐厅“四兄弟”的顶级套餐，晚餐更是在河滨步道上享用了美味佳肴。健身中心与河对岸的姐妹酒店共用，保持清洁，并备有饮用水和苹果。我使用了位于主大堂正对面的休斯顿街停车场，虽然空间有点小，但价格便宜，酒店还提供代客泊车服务。此外，他们在大堂使用的香氛也非常棒。 （原文） I loved everything about my stay here. The property and my room were beautiful as well as being in such a prime location to enjoy San Antonio. All of the staff were friendly and helpful. I stayed here as part of the AMEX hotel collection and do not regret my choice. The breakfast package was top tier in their attached restaurant, Four Brothers, as well as a phenomenal dinner right on the River Walk. The fitness center is shared with their sister property across the river and was kept clean and stocked with water and apples. I used the Houston Street garage directly across from the main lobby which was cheap if a little tight, but the hotel also offers valet. Also, whatever scent they use in the lobby is amazing.

（由 Google 翻译）Sait先生非常热情周到，真是个好经理。Leon更是尽心尽力，不仅看了我的留言，还提前准备好了我的房间。从代客泊车到客房服务，所有员工都非常出色。说实话，这里已经成了我的首选，我老婆也觉得我像贵宾一样，因为这里的员工对我们非常友好。你们太棒了！如果您想给公司留下深刻印象，我强烈推荐这家酒店。所有地方都在步行范围内，我知道所有酒店都这么说，但这家酒店真的就在河边。您走下台阶，就置身于所有餐厅、人群和一切的中心地带！ （原文） Mr. Sait was very gracious and attending, what a great manager. Leon went above and beyond , read my notes and had my room ready. The entire staff, from the valet, housekeeping were all top notch. Guys let me be frank, this is my go to spot and my wife loves me and thinks I'm VIP for how the staff treats us. You guys are amazing. Highly recommend this hotel if you want to impress your company. Everything is walking distance, And I know all the hotels say this, but no , this is literally on the river. You walk down steps and you're right there in the middle of all the restaurants , all the people , everything!.

（由 Google 翻译）非常棒的酒店住宿体验！从代客泊车到酒店经理，我们遇到的每一位员工都超级友好热情，看得出来他们真心希望客人拥有舒适愉快的入住体验。退房后，代客泊车员还帮我把行李安全地存放了几个小时，这样我们离开这座城市前还能办些事。床铺非常舒适，加上遮光窗帘，简直可以睡上好几天，哈哈。我们很喜欢河景房，好几次都坐在阳台上欣赏河滨步道的迷人景色。酒店位置绝佳，几百米内就有许多餐厅、酒吧和商店。酒店百米之内还有缆车游览的上车点。我们抵达后把车停在了代客泊车处，直到退房前都没再用过车。所有想去的地方都在步行范围内。强烈推荐！！！❤️❤️❤️ （原文） Great hotel stay. Every worker we encountered was super nice and helpful from the valet check in to the manager of the hotel, you could tell that they definitely want the guests to have a nice, enjoyable stay. The valet even kept my luggage in a secure location for a few hours after checkout so that we could finish up a couple of errands before we leaving the city. Beds were extremely comfortable and with the dark out blinds, you could sleep in for days, lol. Really Enjoyed the river view room, sat out on the balcony several times to enjoy the beautiful view of the Riverwalk. Great location as there are numerous restaurants, bars, and shops within a few hundred feet. There was also a pick up location for the gondola tour within a hundred feet of the hotel. We valeted the car upon arrival and didn’t need it again until we checked out. Everything we wanted to do was within walking distance. Would highly recommend!!! ❤️❤️❤️

（由 Google 翻译）在这里住了三个晚上，一切都很棒。我们以前也住过这里，每次都没有失望。地理位置优越，位于河滨步道旁。历史建筑，客房和公共区域维护得非常好。所有员工都非常友好且乐于助人。我们很快会再来！ （原文） Stayed here for three nights, and everything was lovely. We have stayed here before, and each time the hotel does not disappoint. Great location along the Riverwalk. Historic building with very well-maintained rooms and common areas. All of the staff are very friendly and helpful. We will be back again soon!

（由 Google 翻译）我强烈推荐Omni La Mansion酒店，适合任何特殊场合。感谢所有工作人员，让我们度过了难忘的一天。从客房到活动场地，再到那些竭尽全力的员工，La Mansion酒店绝对值得满分10分。从第一个迎接我们的代客泊车员，到帮助我们搬运活动所需行李的行李员，到全程在场确保活动顺利进行的视听工作人员，到确保糕点和保险箱新鲜的宴会工作人员，到为我们200多名员工办理入住手续的工作人员，再到确保我们房间清洁干净的清洁人员。他们都值得我们击掌相庆！特别感谢会议服务人员Marissa和Liliana、视听工作人员Simon和Roland，以及宴会工作人员Felix和William……如果没有你们的团队，这一切都不可能实现。感谢你们为我们带来的美好体验，希望很快再次见到你们。 （原文） I highly recommend the Omni La Mansion for any special occasion. Thank you to all the staff for making our day unforgettable. From the sleeping rooms to the event space, to the employees who went above and beyond, La Mansion is definitely a 10/10. From the valet guys who were the 1st ones to greet us, to the bell staff for assisting with all the boxes we needed to unload for our event, to the A/V staff who were there for our entire event to make sure it ran smoothly, to the banquet staff who made sure our pastries and coffer were fresh, to the staff who checked all 200+ of our staff in, to the cleaning crew who made sure our rooms were cleaned. They all deserve the best HIGH-FIVES! Special thanks to Conference service staff: Marissa & Liliana, The A/V staff Simon and Roland, to the banquet staff, Felix and William....without your team, none of this would be possible. Thank you for an amazing experience and we hope to see you soon.

（由 Google 翻译）这家酒店别致又漂亮（以前是一所小型天主教学院），就坐落在河滨步道的中心地带！我喜欢打开阳台门，走到阳台上，感受周围的热闹氛围。唯一的缺点是，如果你睡眠很浅，晚上要注意周围的噪音。我肯定会再次入住！ （原文） Nice quaint hotel (former small catholic college) right in the middle of the River Walk! I enjoyed opening up and walking out my balcony and being in the middle of the action. The only downside is to be aware of the ambient noise at night if you’re a light sleeper. I’d definitely would stay again!

（由 Google 翻译）我们毫不犹豫地推荐这家酒店！入住期间，酒店员工非常友善热情，乐于助人。前台工作人员热情周到，会员服务专员安东尼更是尽心尽力。我们的房间俯瞰河滨步道，阳台景色优美，而且非常安静，简直完美。我们一定会再次入住！ （原文） We would recommend this hotel without hesitation! The staff was very kind and helpful throughout our stay. The front desk staff was welcoming and the loyalty embassador Anthony was very accommodating. Our room overlooking the River Walk was perfect, with a beautiful view from the balcony yet it was still quiet. We'll be back!

（由 Google 翻译）上周五到周六，我和女朋友还有儿子来城里参加面试，所以住在这里。我入住的时候已经是午夜了，酒店礼宾部非常专业和礼貌。她热情地接待了我们，并向我们介绍了代客泊车、餐饮服务和酒店设施。房间很棒，宽敞明亮，还有一个阳台可以俯瞰河畔步道。特大床简直太棒了，双人浴室也非常舒适。我唯一的抱怨是他们提供的水果柜台看起来很旧，房间肯定可以打扫得更干净一些，但最大的抱怨是我们被安排在了一间连通房，旁边就是陌生人。没错，房间是锁着的，邻居们也没管，但如果在我们入住前甚至入住时就被告知这一点就好了。当然，即使没有连通房，我以后也很乐意再住在这里。另外，酒店没有停车场，代客泊车服务每晚60美元。值得一提的是，代客泊车团队非常友好！ （原文） Me, my girlfriend and my son stayed here this past Friday-Saturday as I was in the city for a job interview. I checked in late past midnight and the hotel concierge was very professional and courteous. She welcomed us in & explained valet, food service and amenities. Room was great, spacious and had a balcony overseeing the riverwalk. The king size bed was AMAZING and the 2 person bath was very relaxing. My only complaints would be that the fruit on counter they offered looked old, the place could’ve definitely been cleaned a bit better but my biggest complaint was that we were booked into a connecting room next to strangers. Yes, it was locked and neighbors didn’t bother but it would’ve been nice to be told that before we showed up or even at check-in. I would not mind staying here again in the future with no connecting room of course. Also, there is no on site parking & the valet service is $60 dollars a night. On a positive note the valet team was very friendly!

（由 Google 翻译）五星好评！！我们遇到的每一个人，包括管理层和员工都非常友善热情，他们还会主动询问我们是否需要任何帮助……Mickey、Ali、Donovan、Dan（尤其是Mickey，他为我们的周年纪念日准备了香槟和漂亮的房间，给了我们惊喜，Ali也一样）。屋顶泳池景观美不胜收，还有热水浴缸和水疗中心。翻新的客房、度假村和餐厅都美极了。这里也是河滨步道最美的地方。我们不想离开莫卡拉！感谢你们让我们的住宿如此完美！ （原文） 5 star!! EVERYONE we met, the mgt & staff were SO kind, welcoming, asked if they can assist us in any way…..Mickey, Ali, Donovan, Dan (especially Mickey for surprising us w champagne & beautiful room for our Anniversary, Ali too) INCREDIBLE rooftop pool views, hot tub, spa. Gorgeous renovated rooms, resort & restaurants. Prettiest area of the Riverwalk as well. We didn’t want to leave Mokara! Thank you for making our stay so perfect!

（由 Google 翻译）为了庆祝我的50岁生日，我们在万圣节周末入住了两晚，一切都完美无瑕！从我们踏入美丽的大堂的那一刻起，热情友好的工作人员就迎接了我们，他们笑容满面，随时准备满足我们的任何需求！每个人都亲切地称呼我们的名字，甚至在我们入住期间都祝我生日快乐！我们的房间非常漂亮，配有一个独立浴缸，还有专属的浴缸管家服务，我们体验了两次，强烈推荐！真是太奢华了！房间里还准备了一瓶冰镇香槟，宽敞的阳台可以放松身心，还有一张无比舒适的床和最棒的枕头（真想知道枕头的品牌！）。一切都无可挑剔！大堂里的苹果也超级好吃！就连餐厅的早餐也美味极了！当然，最棒的还是水疗中心的各种设施和带泳池服务的屋顶泳池，简直完美！我们虽然住的地方离这里只有很短的车程，但这里的服务和氛围让我们感觉仿佛置身于另一个世界！感谢Mokara团队，让我的生日成为最难忘的回忆之一！ （原文） We celebrated a 2 night stay here for my 50th on Halloween weekend and everything was absolutely perfect! From the moment we entered the beautiful lobby, we were greeted by the wonderful, smiling staff ready to accommodate us in any way needed! Everyone called us by name and even wished me a hbd throughout our entire stay! Our room was gorgeous with a stand alone tub that offered a bath butler, we did this twice and I highly recommend it.. so luxurious!! Nice bottle of champagne on ice, large balcony to relax, the comfiest bed with the best pillows, (still would love to know name of pillows!).. Everything was exceptional!! Oh the apples in the lobby, THE BEST! Even the breakfast at the restaurant was delicious! Best part of course was the spa amenities and the rooftop pool with pool service, score!! We may live just a short drive from here but the service and ambiance made us feel out of this world! Thank you Mokara Team for making my birthday one of the most memorable!

（由 Google 翻译）在莫卡拉酒店，我感觉自己仿佛置身天堂。整个体验无比放松🤩，真是一次奢华的度假之旅。如果你也去那里，千万别错过莫卡拉水疗中心。我强烈推荐CBD按摩，简直太棒了！这是一次令人难忘的体验，也是我在圣安东尼奥度过的完美周末。强烈推荐！ （原文） I truly felt like I was in paradise at Mokara Hotel. The whole experience was pure relaxation 🤩 a true luxury getaway. If you visit, don’t forget to book a session at the Mokara Spa. I highly recommend the CBD massage; it was absolutely incredible. Such an amazing experience and the perfect relaxing weekend in San Antonio. Highly recommended!

（由 Google 翻译）我们非常喜欢这家酒店的一切，包括屋顶泳池。酒店位置绝佳，从阳台上还能欣赏到河滨步道的美景。从入住到离开，服务都非常出色，尤其是行李员丹，他非常热情友好，还为我们推荐了一些很棒的当地餐厅，这些餐厅我们自己肯定找不到。我们强烈推荐这家酒店。 （原文） We appreciated everything about this hotel, including the rooftop pool. The location was perfect as was the view of the River Walk from our balcony. The service was great from beginning to end, with Dan the bellman really standing out. He was very kind and gave us great, local restaurant recommendations that we would not have found on our own. We highly recommend this property.

（由 Google 翻译）我和丈夫对这次旅行充满期待，因为这是我们蜜月的第一步。我们于11月8日结婚，由于生活和工作都很忙碌，我们决定好好犒劳自己，分阶段庆祝。这是我们第一次入住这样的豪华酒店，所以我们非常期待这次体验。 从一开始，酒店员工就给我们留下了深刻的印象。我们遇到的前两位代客泊车员非常友好热情，为我们指路。之后我们在礼宾部遇到了Shannon，她简直太棒了。她有一种让人感到宾至如归的魔力。每次与客房服务人员接触，他们也都非常友善和专业。我们对这里的工作人员只有赞美之词。 然而，遗憾的是，这次体验并没有达到预期，大部分问题都源于沟通不畅。我是通过TikTok找到这家酒店的，并拨打了我以为是酒店直接联系的电话。结果发现那是一个第三方预订平台，我得到的信息并不准确。我之前被告知房间可以欣赏到河滨步道的景色，而且房间里会有按摩浴缸。但他们并没有告诉我们水疗中心是男女分开的。正因如此，我们无法在酒店内享受情侣按摩，只能去另一家水疗中心（伍德豪斯水疗中心）。 我们之前听说这里的餐饮很棒，但到了之后才发现是早午餐，菜单也完全不一样。早午餐的食物不好吃，感觉既浪费时间又浪费钱，不过我们的服务员倒是很棒，对我们照顾有加。 终于到了房间，第一眼看到的时候觉得很漂亮——地板上铺满了玫瑰花瓣，浪漫的布置让我们对晚上充满期待。但拉开窗帘后，我们发现窗户对着一面砖墙。根本看不到任何景色。之前被告知可以欣赏到河滨步道的景色，现在却完全看不到，这让我们非常失望，也彻底破坏了整个入住体验。感觉就像身处监狱。我们原本期待着在舒适的浴缸里放松身心，享受水疗，欣赏美景，但这些美好的体验却都没能实现。感觉就像我们花钱买了个完全没享受到的体验。每晚400美元左右，却只能看到砖墙，餐饮和水疗设施也差强人意，实在不值。如果我们事先知道会是这样，就能更明智地选择如何花钱了。 如果我们能享受到承诺的房间和设施，房间本身可以打8分（满分10分）。但因为没有景观，而且期望落空，只能给4分。工作人员很棒，这一点与他们无关。然而，由于缺乏准确的信息，以及我们预订的和实际得到的完全不符，这次住宿体验整体上令人失望。 我希望我们能体验到完整的住宿，以便给出客观的评价，但可惜的是，我们并没有。正是这一点，让这次住宿感觉像是浪费了钱，而不是一次值得庆祝的蜜月之旅。 （原文） My husband and I were really excited for this trip because it was the first step of our honeymoon. We got married on November 8th, and with everything going on in life and work, we decided to treat ourselves and celebrate in stages. This was our first time staying at a luxury hotel like this, so we were looking forward to the experience. From the beginning, the staff made a wonderful impression. The first two valet attendants we met were so friendly and helpful, directing us where to park. Then we met Shannon at the concierge desk, and she was absolutely amazing. She has a real gift for making people feel welcome and comfortable. Room service staff were also kind and professional each time we interacted with them. We truly have nothing but great things to say about the people who work here. Unfortunately, the experience itself did not meet expectations, and most of what went wrong was due to unclear communication. I found the hotel through TikTok and called what I thought was the property directly. It turns out it was a third-party booking service, and the information I received was inaccurate. I was told we'd have a Riverwalk view, and that our room would have a soaking tub with jets. We also were not told that the spa facilities are not co-ed. Because of this, we were unable to do a couples massage on site and had to go to another spa (Woodhouse) instead. We had heard great things about the dining, but when we arrived, it was brunch with a completely different menu. Had we known, we would have come for dinner instead. The brunch food was not good and felt like a waste of both time and money, though our server was wonderful and took great care of us. When we finally got to our room, at first glance it was beautiful—rose petals on the floor and a romantic setup that made us excited for the evening. But when we opened the curtains, we realized our window faced a brick wall. No view at all. After being told to expect a Riverwalk view, this was extremely disappointing and honestly took the wind out of the entire experience. Looked like a prison . So much of what we were looking forward to relaxing in a nice tub, enjoying the spa together, taking in the view just didn’t happen. It felt like we paid for an experience we never actually received. It was about 400 a night not worth it with the brick wall view and food and spa accommodations. it would’ve been better had we had known then we could’ve made it an informed decision on how we wanted to spend our money If we had gotten the room and amenities we were promised, the room itself would have been an 8/10. But without a view and with the missed expectations, it drops to a 4/10. The staff was wonderful, and none of this reflects on them. However, the lack of accurate information and the mismatch between what we thought we were booking and what we actually received made the stay disappointing overall. I wish we could have had the full experience to give a proper review, but we didn’t, and that’s what made this stay feel like a waste of money instead of a celebratory honeymoon moment.

（由 Google 翻译）这篇评论仅针对水疗中心。 这是我第二次来这里做面部护理。75分钟的水光焕肤疗程价格为375美元，包含小费。体验非常棒。做完之后，我感觉身心舒畅，备受呵护，彻底放松，焕然一新。 水疗服务包含代客泊车费，原价35美元。 （原文） This is a review of the spa only. This is my second visit for a facial. The 75 minute hydrafacial was 375 which includes tip. It was exceptional. I left feeling rich, cared for, relaxed and reinvigorated at once. The valet fee is included for your spa stay, which is originally 35 dollars.

（由 Google 翻译）我们是Bluegreen的业主，这次旅行我们决定尝试一下。我很惊喜，因为我们玩得这么开心。我们在这里住了7天。第一印象……代客泊车的男士们非常棒。办理入住的女士们非常友好。停车后，您会看到酒店有多么漂亮。房间很漂亮，床、床单和枕头都让您不想起床。游泳池很安静，还播放着音乐。我只希望池畔能有个酒吧或食物。除此之外，游泳池非常漂亮。我听说它全年开放，而且有温度控制。如果天气不好，还有一个室内游泳池。他们提供令人惊叹的水疗中心。酒店内有一家餐厅，提供您能想到的最好的早餐。在我们入住的一周里，我们在那里吃了3次早餐。晚餐不是我最喜欢的。酒店里还有一家咖啡厅，自豪地供应星巴克，但工作人员肯定可以更热情。这里也出售一些日用百货。酒店外面还有其他餐厅，包括日式餐厅、墨西哥卷饼餐厅、意大利餐厅、牛排馆，以及咖啡店和酒吧。我们一周内在日本酒廊吃了两次饭！10/10。这家酒店附近有很多餐厅和六旗主题公园。距离圣安东尼奥市中心大约20到25分钟路程。还有很多话要说，我猜也许第二天早上退房后会更新。离开这里真是太难过了。 （原文） We're Bluegreen owners and this was a quick trip we decided to try out. I was pleasantly surprised by how much we enjoyed ourselves. We stayed here for 7 days. First impressions... The guys who valet are amazing. The check in women are very nice. Upon pulling up you'll see how beautiful the property truly is. The rooms are nice and the bed, linens, and pillows will make you wish you never have to get out of bed. The pool is quiet nice and music played. I only wish there had been maybe a bar or food poolside. Otherwise quiet a beautiful pool. I was told it is open all year round and temperature controlled. There is also an indoor pool if the weather isn't nice. They offer a spa which was quiet amazing. A restaurant on location with the best breakfast you could ask for. We ate there 3x for breakfast in the week we stayed. Dinner was not my favorite. There is also a coffee shop in the hotel that proudly serves starbucks however the staff could be more welcoming for sure. A few convenience items are also sold here. Just outside the hotel you can find other restaurants including Japanese, tacos, Italian, and a steak house as well as a coffee shop and Bar. We ate at the Japanese lounge 2x within a week! 10/10. This hotel is located near many restaurants and six flags. About 20 to 25 minutes from down town san antonio. There is more to say I'm sure perhaps an update in the morning after check out. Very sad to go.

（由 Google 翻译）停车后，代客泊车服务非常到位。他们给了我们一辆行李车，还主动帮我们卸车。所有工作人员都非常有礼貌，乐于助人。房间很棒。泳池、水疗中心和健身房都很棒。如果我们需要用车，完全没问题。很快就回来了。我们真的很享受这次住宿。 （原文） Pull up, and the valet is right on point. They gave us a luggage cart and offered to help us unload our car. All staff were extremely courteous and eager to help. The room was wonderful. The pool, spa, and gym were very nice. If we needed our car, no problem. Back in a flash. We truly enjoyed our stay.

（由 Google 翻译）酒店很漂亮，周边环境也很好。步行即可到达餐厅和商店。这些当然值得花钱，但显然不足以支付我们期望的服务。我们的房间装修精美，但空间狭小，而且不够干净。酒店不提供连续入住的夜床服务。前台工作人员没有笑容，而且态度很冷淡，既不友好也不热情。 （原文） Beautiful hotel, charming area. Walkable restaurants and shops. These you definitely pay for, but apparently not enough to afford the type of service one would expect. Our room was nicely decorated but small and not immaculately clean. They do not offer turn down service for multiple night stay. The front desk staff did not smile, and we're very flat and not friendly or welcoming.

（由 Google 翻译）风景优美。别指望这里是度假村。这是一家非常不错的酒店。有室内游泳池和热水浴缸。健身房设施一流。员工服务周到。室外泳池也很漂亮。 （原文） Beautiful place. Don't go expecting a resort. This is a very nice hotel. Has an indoor lap pool and hot tub. An amazing gym. Wonderful staff. Beautiful outdoor pool.

（由 Google 翻译）这是我们蓝绿假期会员卡的最后一次入住。度假村内部布局很不错，但客户服务和周边环境却不尽如人意。城市施工也加剧了入住体验的不足。希望这家度假村能够尽快改善，提升度假体验。 （原文） Went to stay for our last stay within the Bluegreen Vacations membership we had. Very nice lay out within the complex, but came up short on customer service aspect and surrounding areas. City construction did not help as well. Hopeful that this resort comes out on top and boost its resort experience.

（由 Google 翻译）这附近有很多建筑工地，噪音很大，但Social餐厅的菜品非常棒。在餐厅用餐、办理度假村通行证或去水疗中心时，你的代客泊车服务都会得到验证。他们的泳池非常棒。最奇怪的是要进行行李检查。我从来没有去过一个需要检查携带武器的泳池。 （原文） A lot of construction going on in the area, it's super loud but the Social, the restaurant serves amazing good. You get your valet validated when you eat at the restaurant, do resort pass or spa. Their pool is pretty amazing. The weirdest part would be getting a bag check. Never went to a pool where there was a bag check for weapons.

（由 Google 翻译）套房漂亮舒适，走廊尽头设有小型起居区，处处体现着奢华的气息。工作人员热情友好，乐于助人。泳池区很棒，设有室内泳池和热水浴缸。健身区也非常棒！希望以后有机会再来！ （原文） Beautiful and very comfortable suite with a small living area down hallway, luxurious touches everywhere. Staff are friendly and very helpful. Love the pool area and it has an indoor lap pool as well as a hot tub. Very impressive fitness area! Hope to return here someday!

（由 Google 翻译）这家酒店太棒了！走进房间，我想起妈妈的家。（我妈妈是个洁癖狂，她家总是弥漫着一股好闻的香味。） 我房间的河滨步道景色美极了，强烈推荐我订一间带阳台的房间，可以俯瞰河滨步道。 这是我第五次入住这家酒店了。之前住过河滨步道沿线的其他酒店，威斯汀绝对是一流的。所有员工都非常有礼貌，也很专业。我的入住手续办理得又快又简单，房间每天都打扫得干干净净，餐厅的菜品也非常美味。 他们唯一可能让我抱怨的是：我喝了很多咖啡，希望他们酒店内的星巴克能营业更长时间！ （原文） This is a wonderful hotel! When I walked into my room, it reminded me of my mother’s home. (My Mom Is a clean freak and her House always smells wonderful). I had an amazing view of the Riverwalk and strongly recommend asking for a room with a balcony overlooking the Riverwalk This is the fifth time I have stayed at this hotel. Having stayed at other hotels along the Riverwalk, the Westin is top-notch. The staff are all very polite and professional. My check-in was quick and easy, my room was wonderfully cleaned every day, and the restaurant had very good food as well. They only complain I could possibly have: I drink a lot of coffee and wish their in-house Starbucks location had longer hours!

（由 Google 翻译）服务亟待改进。这家酒店地处市中心，想必经常举办各种会议。尽管我是万豪旅享家金卡会员，也提前办理了入住，但下午4:30抵达时房间仍未准备好。酒店给了我一张饮料券（仅限葡萄酒或啤酒），让我去酒吧等候。我下午5:30有个活动，原本指望着在长途旅行后能好好洗个澡、换身衣服。最终，直到晚上7点我才被允许进入房间。这简直令人无法接受！ 第二天，我从早上8点到下午5点整天都不在房间。下午5:15左右回到房间，发现房间仍然没有打扫。浴室里还散发着一股奇怪的气味。我打电话给前台要求送毛巾上来，并告知他们我的房间没有打扫。酒店甚至连一句道歉或解释都没有！ 总的来说，这家酒店位置优越，就在河滨步道旁，房间还不错，空间也算宽敞，但维护得并不好，服务亟待改进。我倒不是真的责怪员工，他们态度挺好的，只是显然人手不够。我不会再来了。这家酒店绝对达不到我心目中威斯汀的标准。充其量只能算是一家普通酒店，根本算不上四星级酒店。 （原文） Service needs major improvement. This is a central hotel which surely hosts a lot of conferences. Despite Marriott Bonvoy gold status, and despite checking in ahead of time, my room was not ready when I arrived at 4:30pm. I was given a drink ticket (wine or beer only) and told to go to the bar to wait. I had an event at 5:30pm and was counting on being able to shower and change after a long day of traveling. Eventually I was given access to my room at 7pm. Unacceptable! The next day I was out of my room for the entire day, from 8am through 5pm. I returned to my room around 5:15pm and it still had not been made up. There was also a strange odor coming from the bathroom. I called the front desk to send up towels and told them my room had not been made up. Not even an apology or an explanation! Overall - the hotel is located centrally on the riverwalk, the rooms are fine, decently spacious, not particularly well maintained, the service need significant improvement. I don't really fault the staff, they were nice enough, they clearly just need more folks working. Would not return. It is certainly not up to the standard I'd expect from a Westin. This is an average hotel at best, not a 4-star.

（由 Google 翻译）地理位置优越，但说实话，这个价位可以找到更好的酒店。前台员工不太友好，甚至可以说是粗鲁，而且遇到一些麻烦，那是他们的问题，他们更愿意让我们自己解决。服务不太周到。 入口很漂亮，对于这家连锁酒店来说理应如此，但房间却很一般。可能是因为我们住在停车场那边，而不是河边。房间陈旧、破旧，而且不太干净——这个价位我估计也就那样。 我没有去餐厅用餐——附近有太多不错的选择，而且考虑到房间，我还是决定不去了。 （原文） The location is phenomenal but honestly there are better hotels for the price. The front staff was not super friendly - bordering rude - and had some difficulty that was their problem, they preferred to have us work out. Not super helpful. The entryway is gorgeous - as it should be for this chain, but the rooms were meh. Maybe since we were on the parking garage side, vs the river side. Dated, worn and not spotless - which is what I expect at this price point. Didn’t try the restaurant - too many other great options close by and given the rooms, thought better of it.

（由 Google 翻译）这是我住过的比较老的威斯汀酒店之一，但入住体验仍然不错。 代客泊车服务有点欠缺，因为他们沟通不畅，导致我被收取了额外的费用。不过，前台服务人员非常热情友好，让整个流程非常顺畅。 房间很干净，床也很舒服。 但是，咖啡厅、酒吧和停车场的消费都比较高。我不确定这是否与酒店的地理位置有关。 （原文） This is one of the older Westin’s I’ve been to but it was still a good stay. The customer service here lacked a little with the valet because they were not on the same page and it caused me extra fees. The front desk however was really kind and made the process seamless. The rooms were really clean and the beds were comfy. Prices in the cafe, bar, and parking were pretty high though. I’m not sure if this was impacted by the location.

（由 Google 翻译）总的来说，这家酒店地理位置优越。我来这里参加一个会议。但是，酒店本身并不符合威斯汀的标准。威斯汀总部需要立即进行审查和检查。房间、家具和地毯都老旧过时。水槽一直滴水。我猜是为了防止冬天水管冻住，但当时室外温度高达80多华氏度（约27摄氏度）。淋浴喷头已经变色，淋浴喷头和手持花洒之间的切换开关总是无法让其中一个完全打开。灯具、床头柜和背景墙上都没有插座，除非挪动家具（比如巨大的边桌），这让给手机充电变得很困难。每次乘坐电梯，我都感觉自己要被困在里面，因为噪音很大，而且电梯运行不稳，门开得很慢。健身房是最令人失望的地方。它甚至没有达到最低标准。自由重量哑铃的重量很轻，没有腿举机、深蹲架，也没有任何专门锻炼二头肌/三头肌的器械。只有一台缆绳健身器， 人们会在上面待超过45分钟。 其他的都是自行车和跑步机。这些器材都用了几十年了。他们没有和当地健身房合作，所以根本没法进行真正的锻炼。威斯汀酒店本应注重设施，但我发现这家酒店的设施远低于预期，而且和房间、家具一样，完全过时了。我给这家威斯汀酒店两星的唯一原因是它位于河滨步道旁。别浪费钱来这里，去万豪、凯悦或希尔顿吧，它们更好，设施更新，健身房也更好。而且，他们从来没有征求过我的意见，所以我才把这篇评论公开出来！ （原文） Overall, this hotel is in a great location. I was here for a conference. The hotel Itself does not meet Westin standards. Westin headquarters needs to do an immediate review and inspection. The rooms, furniture, and carpet were old outdated. The sink constantly drips. I will assume the that is due to not wanting the pipes to freeze during the winter but it in the 80s outside, the shower head was discolored, the switch to go back and forth from shower head to wand never let either one of them fully stay on without the other one. There are not wall outlets on lamps/bed/back wall without moving furniture (huge end tables) and made charging phones hard. The elevators I thought I was going to get stuck inside them every time I rode them due to the loud noises, jerky, and slow door openings. The gym was by far the biggest let down. It did not meet minimum standards. The free weight dumbbells stopped at very low weights, there was not a leg press, Squat rack, or any machines specific to biceps/triceps. There was one cable Machine that would have people stay on it for Greater than 45 min. The rest was just bikes and treadmills. The equipment was decades old. They did not have a deal with a local gym to get a real workout. Westin is supposed to be focused on well but I found this to be subpar and completely outdated just like the rooms and furniture. The only reason I had this Westin a two star review is because of the location on the riverwalk. Don’t waste your money here stay at Marriott, Hyatt, or Hilton they were better hotels, more up to date, and better gyms. I also was never asked to provide any feedback as well, which is why I made this a public post!

（由 Google 翻译）房间和整栋建筑都相当破旧。看起来像是21世纪初建造或翻新的，但现在酒店的大部分地方都显得有些老旧了。我房间里的家具上残留着不明原因的干渍，地毯也磨损严重，家具上还有不明原因的污渍。浴室设备有时会漏水。泳池边的椅子垫子也破了。泳池的景色非常迷人，所以这真的很可惜。这家酒店有很多潜力，但房间和公共区域的状况如此糟糕，以至于没有得到充分利用。 他们送我去的第一个房间有一股很浓的化学药剂味，但他们很快就修好了。 需要注意的是，临街的房间噪音很大。所以如果可以的话，尽量选择临河滨的房间。 （原文） Room and the building in general is pretty worn. Looks to be built or renovated in the early 2000s , but now most aspects of the hotel are showing their age . There was mystery dried on stuff on the furniture in my room , Carpet in my room is quite worn mystery stains on the furniture . Bath fixtures leak in some cases. Chairs by the pool have tears in the pads . The view from the pool is amazing , so it’s a real shame. This hotel has a lot of potential and it’s not being utilized by how bad of condition the rooms and common areas are in . First room they sent me to smell very strong of chemicals, but they quickly fixed that. Should be noted that the rooms on the street side have a lot of noise . So get on the Riverwalk side if you can.

（由 Google 翻译）地理位置优越，进出市中心都很方便。餐厅也相当不错，服务周到。但是房间该翻新一下了，还有，说真的，请尽快修好电梯，它砰的一声巨响，吓人极了。 （原文） Great location, easy to get in and out of downtown from there. And the restaurant is pretty good, with attentive service. But it’s time to refresh the rooms and, seriously, please fix the elevator that slams open so loudly and harshly that it’s scary.

（由 Google 翻译）房间装修得不错，考虑到酒店的年代，这一点尤其难得。然而，代客泊车要价57美元，服务体验远低于预期。我到前台时非常口渴。前台告诉我酒吧关门了，没有水，酒店内也没有商店或食品储藏室可以购买任何东西。后来他们又说房间里有热水，但要8美元。 致管理层：既然你们以这样的价格运营，并且标榜自己是一家专业、精致的酒店，那就请拿出相应的服务水平。客人理应享有基本的便利设施和更贴心、以客人为中心的服务体验。 （原文） The rooms are nicely remodeled, especially considering the property’s age. However, valet is $57, and the service experience fell far short of expectations. When I arrived at the front desk, I was extremely thirsty. I was told the bar was closed, there was no water available, and there was no market or pantry on-site to purchase anything. I was then told there was warm water in the room which turned out to be $8. To management: If you’re going to operate at this price point and present yourselves as a professional, polished property, then please act like one. Guests deserve basic amenities and a more thoughtful, guest-focused experience.

（由 Google 翻译）酒店真是太棒了！超级干净舒适。工作人员非常热情友好，热情好客。酒店餐厅的早餐非常美味，Francisco 的服务生也非常棒，谈吐优雅。酒店的氛围非常棒！酒店大堂和酒吧区宽敞开放。酒店位于河滨步道一个比较安静的地方，这点很不错。屋顶泳池和健身中心也很棒！锻炼身体时，从屋顶可以欣赏到绝佳的天际线景观。 （原文） The hotel was absolutely great! Super clean and comfortable. Staff were incredibly kind, welcoming, and friendly. Breakfast at the hotel restaurant was so yummy & Francisco was an amazing server with great conversation. The vibes at the hotel were great!! There’s a big open lobby and bar area. It’s on a quieter part of the River Walk which is nice. The rooftop pool and fitness center were fun too! Great skyline view from the rooftop while exercising.

（由 Google 翻译）我和丈夫、两个儿子预订了一间河景套房。说实话，对于一家号称新装修的酒店来说，房间的状况让我很失望。房间感觉不像“四钻”酒店的标准。没有像宣传的那样提供高档的洗浴用品和舒适的床上用品，感觉更像是一次普通的住宿。 浴缸看起来像是刚刷过漆或环氧树脂，已经开始剥落。淋浴间的缝隙里也长了霉。马桶非常小，感觉像是专门为孩子们设计的，每次洗澡都会溅到地板上，非常滑。 我们通常住Airbnb和VRBO，这次决定试试酒店，因为它位于河滨步道附近，而且评价很高，很“豪华”。可惜的是，它完全配不上价格。 好的一面是，水疗中心很漂亮，我的产前按摩也很棒！我的按摩师Jess非常棒，经验丰富。大堂和河景也很漂亮。 总的来说，我很后悔住在这里，希望其他人的评价能更准确一些。 （原文） My husband, our two boys, and I booked a river view suite, and honestly, for a hotel that’s supposedly been newly remodeled, I was disappointed with the condition of our room. The room didn’t feel like what you’d expect from a “four diamond” hotel. There weren’t any premium bath products or nice bedding like they advertise, so it felt more like a basic stay. The bathtub looked like it had just been painted or epoxied and was already peeling. There was also mold in the grout lines around the shower. The toilet was extremely small, it genuinely felt like it was made for kids and every time we showered, water spilled onto the floor, making it really slippery. We usually stay in Airbnbs and VRBOs and decided to try a hotel this time for the River Walk location and “luxury” rating. Unfortunately, it just didn’t live up to the price. On the bright side, the spa was beautiful, and my prenatal massage was wonderful! My masseuse Jess was amazing and clearly experienced. The lobby and river views were also lovely. Overall, I regret staying here and wish other people’s reviews had been more accurate.

（由 Google 翻译）我们只住了一晚，虽然只是短暂的度假，但感觉很棒！工作人员非常友好。房间干净，床也很舒服。大堂装修得很漂亮，而且有一个出口可以直接通往河滨步道，真是太好了。酒店位于河边一个安静的地段，但步行到热闹的地方也很近。以后我一定会再来这里。 （原文） We only stayed one night for a little getaway, but it was wonderful! The staff was extremely friendly. The room was clean and the bed was comfortable. The lobby was decorated nicely and it's nice to have an exit directly to the Riverwalk. It's on a quiet section of the river, but just a quick walk to the busy parts. Will be my go to from now on.

（由 Google 翻译）房间真是漂亮极了。我去那里参加培训，会议室冷得让人不舒服。绝对需要一件外套。我去的最后几天，餐厅/酒吧关门了，这很令人失望。不过，酒店的位置非常适合漫步到河滨步道，那里有很多很棒的选择（Rita's on the River、Esquire、Texas Grill，这些只是我有时间去逛的几家）。而且，酒店就在布里斯科西部艺术博物馆对面（强烈推荐）。 说回酒店……一切都超出了预期。房间宽敞豪华。床很舒服，淋浴也很棒。说实话，我从来没有住过带客厅的酒店。早些时候，我有机会去了酒吧，那里有各种各样的内格罗尼酒，而且调酒师在调制内格罗尼酒方面非常专业（在我看来，这可不是什么高手）。 总的来说，如果能多去餐厅或酒吧喝一杯就更好了，但地理位置弥补了这一点。说实话，我感觉自己被宠坏了。希望他们能再次在那里举办年度培训。 （原文） Absolutely gorgeous room. Was there for training and the conference room is was in was uncomfortably cold. A jacket was definitely needed for that. The restaurant/bar was closed the last couple days I was there, so that was disappointing. However, the location is perfect for wandering down to the Riverwalk for amazing options (Rita's on the River, Esquire, Texas Grill, and thats just the ones I had time to visit). Plus it's right across the street from Briscoe Western Art Museum (highly recommend). But, back to the hotel.. everything was beyond expectations. The room was large and luxurious. Bed was very comfortable and the shower was great. I honestly never stayed in a hotel where my room had a living room. When I did get the opportunity to go to the bar earlier in my visit, they had a great selection of Negronis and a bartender who knew what he was doing when it came to making them (not a common of a skill, in my opinion). Overall, it would have been nice to try the restaurant or get a drink at the bar more often, but the location made up for that. I honestly felt spoiled. I hope they have the annual training there again.

（由 Google 翻译）这家酒店很不错，就在河滨步道旁边。房间舒适宽敞，餐厅和酒吧也很棒。我这次入住后修改了评价（有些地方和一年前入住时相比有所变化）。代客泊车的价格有点高，网站上写的是每晚53美元，但实际价格是57美元。还有，我们的淋浴间里有霉菌，灯里还有虫子，而且每次用完都会漏水到卧室角落。我之前报修过一次，他们没来，第二次才来。浴缸重新打了胶，但角落还是湿的。我觉得如果酒店能加强维护，应该还能像我们第一次入住时那样好。另外，没有香皂。我不喜欢用沐浴露，所以香皂对我来说是必需品。这就是我这次只给三星的原因。 （原文） This hotel is very nice- right off of the Riverwalk. The rooms are comfortable and very large. The restaurant and bar are great. I am now editing my review after our stay this weekend(some things have changed from our stay a year ago). Valet parking is a bit high per day- also website for valet states $53 per night and the price is actually $57. Lastly- our shower had some mold in it- bugs in the light and was leaking every time you used it into the corner of the bedroom. I had requested maintenance and they didn’t come- the second time- they did come. The tub was re-caulked but the corner is still all wet. I think that if the maintenance were kept up a bit more this hotel would still be as lovely as it was the first time we stayed here. Also- no bars of soap. This is a must for me since I’m not a shower gel girlie. That is my reasoning for 3 stars now this time.

（由 Google 翻译）员工总体上非常友好。 房间宽敞，设有休息区，卧室门可以关上，保证隐私。 酒店位于市中心，非常吵闹。 此外，酒店经常举办各种活动，也增加了噪音。 缺点是每天收取75美元的押金，我觉得对于这个级别的酒店来说太贵了。 酒店餐厅位置不错，就在河滨步道旁，但是菜品很差，而且价格昂贵。 如果您想住在市中心，这家酒店是个不错的选择。但请记住，市中心非常嘈杂，而且有很多流浪汉。 六旗游乐园和其他景点距离酒店都比较远。 （原文） Personal muy amable en general. Habitaciones espaciosas. Cuentan con una salita y se puede cerrar la puerta del área de la cama para más privacidad. El nivel de ruido del hotel es muy alto ya que está en el corazón del centro. Además de esto, siempre hay actividades en el hotel; lo cual genera ruido adicional. Lo malo es que te cobran un depósito de $75 usd diarios lo cual me parece muy elevado para un hotel de esta categoría. El restaurante del hotel está lindo a pie del river walk pero está muy muy malo y muy caro. Si buscas hospedarte en el centro es una buena opción. Toma en cuenta que el centro es muy ruidoso y hay muchos vagabundos. Six flags y todas las atracciones te van a quedar muy retiradas.

酒店不錯距離市中心才需十三分鐘就到而酒店的服務生不断問你需要什麼可服務您，早飧自助式早飧任你吃到飽是免费，而每天下午在五奌半至七奌左在有送酒及飲料和小餐點不错的也會誏人有些軽鬆的回到酒店不感覚得累只是设音樂聴不然感覚更好這酒店不差

（由 Google 翻译）我们非常喜欢这家酒店的一切，已经是第二次入住了，它没有让我们失望。工作人员非常棒，尤其是早餐区的工作人员，你们太棒了！房间漂亮干净，早餐也很美味。还会再来的。地理位置优越，周围有很多餐厅 （原文） We absolutely love everything about this hotel 2nd time staying and it did not disappoint. Amazing staff especially those in the breakfast area you guys are amazing !! Rooms were beautiful and clean, plus Delicious breakfast. Will be coming back again. Great location, lots of restaurants around

（由 Google 翻译）酒店很不错，设施齐全。包含的早餐是我吃过最好的。房间干净、宽敞、舒适。周边很多地方都很近。员工非常友好。只有两点小抱怨：浴帘太短，浴缸里水溅得到处都是。另外，水不够冷，所以我不得不去WM买个风扇。不过这些都不是大问题。 （原文） Very nice hotel, a lot of amenities. Best included breakfast I have ever had. Rooms are clean, roomy and comfy. Close to a lot of things. Staff are incredibly nice. Only 2 minor complaints, the shower curtain is to short for the tub so water gets all over the floor. And it is not cold enough, so I had to stop at WM to get a fan. But these are very minor.

（由 Google 翻译）我们和家人因商务原因入住了这家酒店，体验非常棒。地理位置优越，交通便利。酒店干净整洁，员工热情友好。 早餐令人印象深刻，种类繁多。 总而言之，这是一次舒适愉快的住宿体验。强烈推荐！ （原文） We stayed at this hotel for business purposes with my family and had a great experience. The location is excellent—close to everything. The hotel is clean, and the staff are very friendly. Breakfast was impressive, with a wide variety of options to choose from. Overall, it was a comfortable and pleasant stay. Highly recommended!

（由 Google 翻译）在我近一个月的入住期间，前台非常热情友好，乐于助人。卓越的服务和美味的免费定制早餐一直给我留下了深刻的印象。不过，我建议在煎蛋卷吧台里加入辣椒。此外，房间可以重新粉刷一下，淋浴水压也很差。 （原文） During my nearly month-long stay, the front deft was extremely helpful and friendly. I was consistently impressed by the exceptional service and delectable made-to-order breakfast provided at no cost. However, I would suggest incorporating chile into the omelette bar offerings. Additionally, the rooms could benefit from fresh paint, and the shower pressure is horrible

（由 Google 翻译）地理位置优越，房间舒适，每天都提供丰盛的早餐。我们侄女在这里举办了50岁生日派对，主人非常热情好客，在一个带舞池和DJ的大会议室里为我们准备了丰盛的晚餐。我们玩得很开心！ （原文） Great location and rooms, with full breakfast every day. Our niece had her 50th birthday party here they were wonderful hosts, served a nice dinner in a huge conference room with a dance floor and DJ. We had a great time!

（由 Google 翻译）我在这里参加了一次工作活动，住宿体验非常棒。 房间超出我的预期。宽敞且设计精美。床单非常干净，还有很多其他连锁酒店没有的额外设施。 这次住宿体验丝毫没有让我放弃再次入住这里。 （原文） Stayed here for a work event and had a great stay. Room was above what I expected. Large and well designed. Linens were very clean with plenty of extras that other chains dont have. Nothing about this stay would discourage me from staying here again.

地理位置不错，且连接购物中心；服务态度也很好；早餐也还可以。但是房间很干燥，怎么喝水嗓子都干，不知道是因为季节的原因还是因为在高层。总体感觉还不错啦。

不错

不错，前台友善

（由 Google 翻译）这家酒店位置绝佳，位于市中心的黄金地段。设施齐全，服务一流。我们很幸运，升级到了套房，一切都很棒。我们很乐意再次入住。泳池本来应该在我们入住期间就清理干净，但当时并没有清理。池畔区域很棒，也很干净。停车费很贵，每天47美元，但这在南澳州很正常，而且街对面的停车场总是满的。我们在这里玩得很开心！ （原文） Great hotel in a top location in the City. Facilities are very good and excellent service. We were lucky and got upgraded to a suite and everything was great. We would love to come back again. The pool could have been cleaned while we were there as it hadn’t been done. The poolside area was great and clean. Parking is expensive at $47 a day but that’s fairly normal for SA and the lot across the street is always full. We had a good time here!

（由 Google 翻译）我和丈夫最近在万豪河畔酒店住了六个晚上，非常愉快。从入住到退房，所有员工都非常棒！我们体验了M俱乐部酒廊，不仅餐饮服务一流，两位年轻的服务员Bridget和Jocelynn更是无可挑剔！她们总是面带微笑，真心实意地关心我们的入住体验，确保我们一切所需都得到满足。Tributary酒吧/餐厅的菜肴也十分美味。Marlee积极乐观的态度令人耳目一新。事实上，我们遇到的所有员工似乎都很喜欢在那里工作。我和丈夫没有任何不满。我们经常旅行，这次入住体验绝对是我们最棒的万豪酒店体验之一。还要感谢前台的Cheyenne，她的服务太棒了！ （原文） My husband and I recently stayed at the Marriott Rivercenter for 6 wonderful nights. From checkin to checkout the staff were all amazing! We were able to utilize the M club lounge and we cannot say enough about, not only the food provided, but the 2 young ladies, Bridget and Jocelynn,were absolutely the best! They always had a smile on their faces and genuinely cared about our time there making sure we had what we needed. The Tributary bar/restaurant served delicious food also. Marlee was a breath of fresh air with her positive attitude. In fact, the staff we encountered seemed to really like working there. Zero complaints from my husband and I. We travel quite often and this was one of our best if not favorite Marriott hotel experiences. Also, thank you to Cheyenne at the front desk. Awesome service!

（由 Google 翻译）酒店地理位置优越，周边设施齐全。酒店餐厅菜品美味，所有员工都热情友好。房间干净宽敞，浴室整洁，毛巾也干净。走廊里几乎没有噪音。 不足之处是淋浴水压略低，虽然住在35层，但还是能听到一些高速公路的噪音，而且床比我预想的要软一些。 总的来说，这家酒店不错，下次还会入住。 （原文） The hotel was in a excellent location, lot of things around it. The on-site restaurant offered good food, and the staff throughout the property were friendly and welcoming. The room was clean and very spacious, and the bathroom was tidy along with having fresh towels. Barely any noise coming from the hallways. The only downsides were that the shower pressure was a bit low, some highway noise despite being on the 35th floor, and the bed was softer than I would have liked. Overall, the hotel was good and I would stay here again.

（由 Google 翻译）我第一次来圣安东尼奥，大堂服务棒极了。特别感谢代客泊车经理Bobby和他的团队，让我的工作周体验如此美妙。我来这里是为了协调HBG会议中心一个大型会议的VIP交通服务。代客泊车人员非常乐于助人，灵活地满足了我每天在附近停放车辆的要求。由于他们的优质服务，我所有的VIP乘客都享受到了在圣安东尼奥的体验，我一定会推荐万豪河滨中心酒店作为未来活动的举办地。 （原文） My first time in San Antonio and the lobby service was amazing. Special thanks to the valet manager, Bobby and his staff for making my work week a fantastic experience. I was here on business coordinating VIP transportation services for a massive conference at the HBG Convention Center. The valet staff were very accommodating and flexible with my daily requests to stage vehicles nearby. Because of their great service, all of my VIP passengers were able to enjoy their experience in San Antonio and I will definitely recommend the Marriott Rivercenter as a destination for future events.

（由 Google 翻译）我们决定在这家酒店使用万豪酒店的免费住宿，但马上就后悔了。考虑到我们上次住在沃斯堡的德罗弗酒店，房间非常陈旧，没有像往常一样升级到标准，休息室的食物也很糟糕。我们习惯了欧洲的万豪酒店，所以也许我应该降低标准。真遗憾，我们在美国吃不到同样高质量的食物。下午5:30的小吃看起来像狗粮、过期蔬菜和冷食，但这些冷食应该是热的。甜点虽然种类有限，而且不新鲜，但味道还好一些。早餐稍微好一点，但盘子里装的是过期草莓，上面明显有霉斑。培根和鸡蛋很棒。房间很陈旧。干净。隔壁房间的每句话都能听到。隐私信息安全风险巨大。我们隔壁的女士正在接一个商务电话，我听到了整个通话过程以及她提供的电话号码。我们清楚地知道她什么时候起床去洗手间，听到了所有的声音。还不如开门挡在我们中间。太糟糕了。这绝对不是我们想要的约会之夜氛围。浴室又小又旧。我们绝对不会再来，也不会推荐这家酒店来体验河畔漫步。不过，办理入住的女士非常友好，热情好客。*最后补充一点，开车时大声播放音乐似乎很流行。我们住在25楼，直到半夜都能听到。 （原文） We decided to use our Mariott free night stay at this hotel and instantly regretted it. Considering we used our last one at Drover in Fort Worth. The room was extremely dated, we were not offered our upgrade like we always are, the lounge had terrible food. We are use to European Marriott’s, so maybe I need to lower my standards. It’s a shame, we aren’t offered the same quality food in America. The snacks at 5:30 resembled dog food, old vegetables, and cold options that were suppose to be warm. The desserts were better, although limited and not fresh. The breakfast was a little better but had old strawberries plated with obvious mold on the plate. Bacon and eggs were great. The room was dated. Clean. You can hear EVERY word in the room next door. Huge security risk for private information. The lady next to us had a business call, I heard the whole conversation as well as numbers given. We knew exactly when she got up to use the restroom and heard it all. Might as well open the door inbetween us. It was terrible. Definitely not the date night vibe we were looking for. The bathroom was small & dated. We definitely won’t be back or recommending this hotel for a riverwalk experience. Check in lady was extremely friendly and inviting to the hotel though. *One last note, apparently it’s a thing for ppl to blare their music while driving down the road. We were on the 25th floor and could hear it all up until midnight.

（由 Google 翻译）代客停车的费用和酒店房费一样高，所以我会避免。此外，酒店便利店的营业时间不准确。他们声称营业时间为早上7点至晚上10点，但实际上早上7点15分或晚上9点30分都没有开门。房间很宽敞。工作人员有时很细心，有时根本找不到——非常不稳定。地理位置优越，方便前往周边所有地方。 （原文） Valet parking can cost as much as the hotel room, so I would avoid. Also, the hotel convenience store hours are not accurate. Claims that they are open from 7am to 10pm when they weren’t open at 715am or 930pm. Rooms are spacious. Staff can be attentive or never to be found- very inconsistent. Great location to everything in the area.

（由 Google 翻译）评价褒贬不一。现在根本睡不着，因为街上的交通噪音是我从未经历过的。汽车的轰鸣声、音响里的低音炮声，还有摩托车的轰鸣声，简直太疯狂了！！我甚至戴着白噪音耳机，还是能听到很多声音。有一辆车停在红灯前，我都能感觉到它的低音炮震得我胸口发闷（我在9楼）。所以，睡眠不好的人可要小心了。 我们遇到的工作人员都非常友善。哦，我感觉我打字的时候，楼下好像正在飙车。哎！我们浴室的灯漏水了，酒店给我们换了个更大的房间，还给了我们一笔不错的晚餐代金券。哇，楼下汽车的低音炮声真是震耳欲聋。我简直无法忍受。房间需要翻新一下，但也不算太糟。酒店位置不错，离河滨步道很近，但是噪音对我来说实在难以忍受。我觉得市中心很多酒店可能都会受到街上交通噪音的影响，但我也不确定。低音炮声简直没完没了！！！也许那些车正在跑圈呢。一辆车停在红绿灯前，引擎轰鸣声震耳欲聋。 我很讨厌写这样的评价，但我想实话实说。不知道什么时候才能睡着。 （原文） Mixed reviews. Currently can’t sleep since the street traffic is nothing I have ever experienced. The loud cars, the bass in the stereos and the motor cycles are CRAZY!! I even have earbuds in with white noise and can hear so much. One car must have stopped at light and I could feel his bass in my chest (9th floor). So if bad sleeper good luck. The personnel we experienced were extremely nice. Oh, I think a drag race right now as I type this. Ugh! We had water dripping in the light in bathroom and we were moved to a bigger room and given a nice credit for dinner. Wow, the bass in the cars below. I can’t get over it. The rooms could use some updating but not too bad. The location is good for the riverwalk but the noise is unbearable to me. I do think the possibility of loud street traffic could affect many hotels in downtown but I don’t know. The bass is NON STOP!!! Maybe the cars are doing laps. Car at light revving engine. I hate to give reviews like this, but I want to be honest. No idea when I will fall asleep.

（由 Google 翻译）我们在这家酒店住了一个周末。我被收取了100美元的“杂费”，至今仍未退还。我打电话给酒店后，他们说酒店已经关门了，他们无能为力！！🤬 酒店本身不错，但代客泊车的价格高得离谱，而且他们把车停在几个街区之外。停车场实际上收费要低得多。 总之，千万别住这里！！ （原文） We stayed at the hotel over a weekend. I was charged an “incidental “ fee of $100 in which I never got back. After calling the hotel they said that it was closed out already and they couldn’t do anything about it!! 🤬 It was nice but valet parking prices were ridiculously high and they park your car a few blocks away. The parking garage actually charges a lot less. BOTTOM LINE IS DONT STAY HERE!!

（由 Google 翻译）休息室太棒了，我喜欢在这里看足球比赛，还能吃到正餐，体验非常棒。我被升级到了一个超大的单卧双卫房间，面积达1000平方英尺（约93平方米），里面还有餐桌。这让我在会展中心工作期间非常舒适，大多数同事都想来我的房间待着，因为房间宽敞又温馨。之后我又住了五次，每次体验都很棒。 （原文） The lounge is amazing , I enjoy watching football and being able to eat real meals , very nice experience. I was upgraded to a massive 1 bedroom 2 bath 1,000 sq foot room with dining tables. Made my experience very comfortable working the convention center majority of co workers wanted to hangout in my room because of how large and welcoming it was. Stayed here 5 more times after always a great experience.

（由 Google 翻译）从我们走进大堂的那一刻起，这绝对是最棒的酒店体验之一！！前台工作人员玛丽亚（妻子）和查尔斯都非常乐于助人，而且非常友善。他们安排我们一家住在同一层楼！！酒吧和食物都很棒！咖啡吧/早餐玉米卷棒极了！！！工作人员无时无刻不在提供帮助……我们是土生土长的德克萨斯人，从纳什维尔来这里旅游！！德州人的热情好客真是太棒了！！ 再次感谢你们！ 艾伦和唐娜·洛瑞 7月25日—7月27日 我还把贵重的衣服落在那里了，今天安保部的杰夫会把它寄出去！！！ （原文） One of the best hotel experiences from the minute we walked into the lobby!! Front desk staff, Maria(e), Charles, were so helpful and kind. They made accommodations for our family to be on the same floor!! The bar and food were great! Coffee Bar/ Breakfast taco Great!!!At every turn staff was there to help… We are Native Texans visiting from Nashville!! Good ole Texas hospitality!! Thank you again Alan and Donna Lowry 7/25/—7/27 Also left expensive clothing there and Jeff in Security is mailing it today!!!

（由 Google 翻译）即使在25楼，也能听到楼下的马路噪音，这让人难以入睡。我平时住在这里，但周末肯定吵得不行。 他们还有可以俯瞰台球/桌球室的房间，但那里是封闭的。房间很暗，而且每天晚上11点前，房间里都会播放音乐，你都能听到。这是我要求搬家之前住的第一个房间。我的住宿费由公司支付，但如果我用自己的钱支付，我会非常失望。 （原文） Even on the 25th floor you can hear the road noise below, making it challenging to sleep. I’m here during the week, but I can’t imagine how loud it must be on the weekend. They also have rooms that overlook the billiard/pool house, which is closed in. It’s very dark and they play music you can hear in your room until 11pm each day. This was the first room I got before I asked to move. My work is paying for my stay, but I would be very disappointed if I had paid with my own funds.

（由 Google 翻译）十月假期期间，我在这里住了几晚，非常喜欢。酒店就在河滨步道旁，但又不失宁静，足够近，可以欣赏沿途美景，又不会太吵闹。房间干净宽敞，非常舒适。 酒店离阿拉莫只有三四个街区，无论是沿着街道还是河滨步道步行都很方便（我们选择了靠街的那条路）。我们开车过来，选择了包含代客泊车的套餐，绝对物超所值。说实话，这省去了我们在市中心找停车位的麻烦。叫车很简单：他们给我的手机发了个链接，我点击链接，车准备好后他们就会发信息过来。 工作人员友好专业，让入住体验变得轻松便捷。总而言之，我非常享受在这里的时光，一定会再次入住。 （原文） Stayed a couple nights here on my October vacation and loved it. The hotel is right on the River Walk but still peaceful, close enough to enjoy the sights without all the noise. The rooms were clean, spacious, and very comfortable. It’s only about three or four blocks from the Alamo, an easy walk either by street or along the River Walk (we went street side). We drove in and chose a package that included valet parking, absolutely worth the price. Honestly, it saved us the headache of trying to find parking downtown. Requesting the car was simple: they texted a link to my phone, I tapped it, and they messaged when the car was ready. The staff were friendly, professional, and really made the stay easy. Overall, I thoroughly enjoyed my time here and would definitely stay again.

（由 Google 翻译）瓦伦西亚酒店完美住宿体验——强烈推荐！ 我有幸入住圣安东尼奥的瓦伦西亚酒店，这是一次非常棒的体验。酒店氛围优雅而轻松，是放松身心和高效工作的理想之选。 房间设计精美，采光极佳，环境宁静祥和，非常适合在漫长的一天后休憩放松，或打造高效的工作空间。酒店整体环境安静舒适，维护良好。 餐饮是此次入住的一大亮点。晚餐和早餐都非常出色——美味可口、新鲜可口，摆盘精美。无论是在餐厅用餐还是在酒吧小酌一杯，都能享受到一流的品质和服务。 从酒店位于河滨步道的优越位置到专业周到的员工，一切都超出了我的预期。我强烈推荐瓦伦西亚酒店给所有来圣安东尼奥的游客，无论是商务出行还是休闲度假。期待再次入住！ （原文） A Perfect Stay at Hotel Valencia – Highly Recommended! I had the pleasure of staying at Hotel Valencia in San Antonio, and it was truly a fantastic experience. The atmosphere is elegant yet relaxed, making it the ideal place to both unwind and get work done. The room was beautifully designed, with great lighting and a peaceful ambiance—perfect for resting after a long day or setting up a productive workspace. The overall environment was quiet, comfortable, and well-maintained. One of the highlights was the food. Both dinner and breakfast were excellent—delicious, fresh, and beautifully presented. Whether you're dining in or enjoying a drink at the bar, the quality and service are top-notch. From the location on the Riverwalk to the professional and attentive staff, everything exceeded expectations. I would absolutely recommend Hotel Valencia to anyone visiting San Antonio, whether for business or leisure. Looking forward to returning!

（由 Google 翻译）我们在圣安东尼奥的瓦伦西亚酒店度过了一段美妙的时光。从抵达的那一刻起，酒店的服务就超出了我们的预期。总经理萨菲特是我们遇到过的最细心周到的人——他竭尽全力确保一切都完美无缺。这种服务在如今的时代已经很难得了。餐厅的员工也非常热情友好，让我们的每一次用餐都成为一次美好的体验。 房间一尘不染，设计精美，极其舒适。在探索城市之后，我们找不到比这里更好的放松场所了。酒店最棒的一点是地理位置——步行即可到达河滨步道的主要区域，方便前往所有当地景点和餐厅。 瓦伦西亚酒店真正提供了一流的体验。如果您要来圣安东尼奥旅游，我们强烈推荐您入住这里！ （原文） We had an absolutely amazing stay at Hotel Valencia in San Antonio. From the moment we arrived, the service exceeded our expectations. The General Manager, Safet, was the most attentive person we’ve ever encountered—he went above and beyond to make sure everything was perfect. Something that’s hard to find these days. The restaurant staff were also incredibly pleasant and welcoming, making each meal a wonderful experience. The rooms were spotless, beautifully designed, and extremely comfortable. We couldn’t have asked for a better place to relax after exploring the city. One of the best parts was the location—it’s just a very short walk to the main area of the River Walk, which made it so convenient to enjoy all the local attractions and restaurants. Hotel Valencia truly delivers a first-class experience. We highly recommend staying here if you’re visiting San Antonio!

（由 Google 翻译）昨晚是临时决定的周年纪念日短假。 办理入住的服务员不太友好，这在南非的客户服务中有点反常。 房间很漂亮，景色很棒，床也很舒服！ 房间有点热，而且马桶一直漏水。我修了三次才把水弄停，水流一直很大……但它还是反复漏水。 我跟前台说了，她说会安排维修人员来处理。 肥皂、洗发水和护发素也很奇怪，感觉根本洗不干净。我们只好自己去拿了沐浴露和洗发水才感觉干净。 我们经常在市中心短假，所以以后还会再来。 （原文） Last minute anniversary stay-cation last night. Check-in attendant was not very friendly, which is odd for SA customer service norms. Room was beautiful, great view and very comfy bed! The room was a bit warm, and the toilet would not stop running. I had to fix it three times to get the water to stop running on full blast… but it continued to do the same thing over and over. I did let the front desk know and she said she’d get engineering on it. The soap, shampoo, and conditioner were also very odd. Like they wouldn’t wash off. We went and got some of our own body wash and shampoo to feel clean. We stay-cation downtown often, so we will give it another shot in the future.

（由 Google 翻译）第一次来这家酒店，是为了庆祝我的生日。这家酒店真是太惊艳了——从优雅的大堂到设计精美的客房，处处都散发着奢华和温馨的气息。食物美味无比，口味丰富多样，满足各种口味的需求。员工热情周到、专业高效，让整个入住体验都格外特别，令人难忘。完美的入住体验！我一定会再次光临。 （原文） First time here, booked for my birthday outing. This hotel is absolutely stunning — from the elegant lobby to the beautifully designed rooms. Every corner feels luxurious and welcoming. The food is incredibly delicious, offering a variety of flavors that satisfy every taste. Staff are warm, attentive, and professional, making the entire stay feel special and unforgettable. Perfect experience! Will definitely be back.

（由 Google 翻译）我们在瓦伦西亚酒店度过了非常美好的时光，特别要感谢罗杰。他真是太棒了，热情友好、体贴周到，而且真心实意地确保我们拥有完美的入住体验。他竭尽全力提供卓越的服务，并确保我和我丈夫遇到的任何问题都能立即得到解决。罗杰真是个宝藏，他让我们的体验难忘，我们一定会再次光临。 （原文） We had an incredible time at Hotel Valencia, and we want to give a huge shout-out to Rodger. He was absolutely amazing so kind, attentive, and genuinely dedicated to making sure our stay was perfect. He went above and beyond to provide exceptional service and ensured that any issues my husband and I had were taken care of right away. Rodger is truly a gem, and he made our experience unforgettable and we will come back again

（由 Google 翻译）很遗憾，这次周年纪念之旅与我们预期的完全不同。 酒店很漂亮！接待员和代客泊车员都非常热情。我们下午4点15分办理入住，但房间还没准备好。前台女士道歉说房间正在检查，需要15到30分钟。她给了我们一张饮料券，当时其他客人似乎也在等房间。 饮料券不够我们两个人的饮料，所以我们被收取了费用。酒店当时正在举办私人活动，我们无法在外面随意走动。露台上也正在举行婚礼，所以我们也没能去看看。 我们最终还是进了房间。房间宽敞漂亮，但检查似乎进行得很快。我们在地板上发现了一只别人留下的袜子。我丈夫已经很失望了，我便说我们出去吃点东西吧。晚上睡觉时，我们能听到引擎的轰鸣声，而我们住在9楼。我们凌晨两点左右才睡着。不过，毕竟是在市中心，我想我们也别无选择。离开酒店的时候，他们从一开始就在推销他们的招牌香氛。相信我，整个酒店和我们房间里都弥漫着好闻的香味。我太喜欢了！！！我最后买了一瓶喷雾，结果那位很和蔼的年轻男士回来告诉我喷雾卖完了，最后我只能买了香氛精油。我真是太失望了。看来这次的周年纪念度假之旅并没有达到我们预期的效果，真是遗憾。 （原文） Sadly not what we had anticipated for our anniversary. The hotel Is beautiful! We had a warm welcoming from the greeters and valet staff. Checked in at 4:15 and our room was not ready. The lady in the front apologized and stated that the room was being inspected and would take 15 to 30 minutes. She did offer a drink voucher where everyone else seemed to be waiting for their room as well. The voucher didn't cover both of our drinks so we were charged for it. They had a private event which we weren't able to roam around outside. They also had a wedding going on so we could not check out the patio. We finally were able to get into our room. Spacious and beautiful, however the inspection must have been done quickly. We found someone's sock left behind on the floor. My husband was already disappointed and I just said let's just go grab something to eat. At night upon sleep you could hear engines reving up and we were on the 9th floor. We didn't fall asleep until about 2am. But it's downtown, I guess we didn't have a choice. Upon leaving the hotel they were promoting their signature scent since the beginning. And trust me it smells good throughout the hotel and in our room. I LOVED IT!!! I ended up purchasing the spray and after purchasing it the young man whom was a pleasant gentleman came back to tell me that they didn't have the spray but ended up leaving with the scented oil. I was so disappointed. I guess this wasn't the staycation for our anniversary we expected sadly.

（由 Google 翻译）我们在这里住了一晚，一开始就感觉不太好。我们下午4点才到，本来是办理入住的时间，但我们的套房还没准备好。直到下午5点我们才办理入住，这非常令人失望。前台的先生尽力尽快整理好房间，但显然清洁人员已经忙不过来了，正在忙着整理。我有点焦急地等待，不过他为了弥补不便，给了我们四杯酒吧或小吃店的免费饮品。此外，酒店还收取100美元的杂费押金，据说会在我们退房时退还，需要几天时间才能到账。预订时没有提到这一点，所以请注意，您需要在房费之外额外支付100美元。酒店总体不错，房间也不错，但确实需要打扫得更干净一些。洗漱用品的质量有点差，但房间总体来说还不错。床很软，我们晚上睡得很好。淋浴水压不错，这点也很有帮助。停车也要收费，每晚大概20-30美元。步行到阿拉莫和河边大约10分钟，这对我们来说很方便。总的来说，住宿体验还不错，只是需要改进一下他们的服务，并在下午4点按照指示准备好房间，以便我们入住。住宿体验还不错。 （原文） We stayed one night here and from the start it wasn't the best. We arrived at 4pm for check in time and of course our Suite was not ready. We weren't able to check in till 5pm which was very disappointing. The gentleman at the front desk tried his best to get the room ready as quickly as possible, but apparently the cleaning staff was behind and was working on it. I was a bit frustrated on the wait, but he did offer us four free complimentary drinks at the bar or snack shop for the inconvenience. Also you are charged a 100 dollar incidental deposit, which is apparently given back once we check out and will take a couple of days to be returned. That was not mentioned when booking so be aware of that, you will be expected to pay an extra 100 dollars on top of the price of the room.The hotel overall is nice, the room was good, but did need to be cleaned better. The toiletries were kind of low quality, but overall the room was good. Beds were soft and we were able to rest for the night. The water pressure in the shower was decent so that was helpful as well. They also do charge for parking which is like 20-30 a night. The walk to the Alamo and river is about 10 minutes so that was good for us. Overall not a bad stay, just have to fix their service and have their rooms ready as shown at 4pm for check in. Stay was alright.

（由 Google 翻译）我于11月14日至17日入住这家酒店，对酒店服务没有任何不满。房间干净整洁，所有设施都运转正常，毛巾、香皂、洗发水、卫生纸等必需品也一应俱全。酒店气味宜人。床单干净，房间里没有任何虫害，而且隔音效果很好。酒店地理位置优越，步行即可到达主要旅游景点。我完全不需要租车。总之，我感觉非常舒适，最重要的是，住宿价格合理。 我于11月14日至17日入住这家酒店，对酒店服务没有任何不满。房间干净整洁，所有设施都运转正常，毛巾、香皂、洗发水、卫生纸等必需品也一应俱全，而且酒店气味宜人。床单干净，房间里没有任何虫害，而且隔音效果很好。酒店地理位置优越，步行即可到达主要旅游景点。您可以步行前往主要旅游景点。我不需要租车。总之，我感觉很舒适，最重要的是，住宿价格实惠合理。 （原文） I stayed the weekend of November 14th to 17th and I have no complaints about the hotel service. The room was clean, everything worked, and all the necessary items were in their proper place: towels, soap, shampoo, toilet paper. The hotel smelled nice. The beds had clean linens, there were no insects of any kind, and the rooms are soundproofed. The hotel is very well located in the city; you can walk to the main tourist attractions. I didn't need to rent a car. In short, I felt comfortable, and most importantly, the price of the stay was affordable and reasonable. Estube el fin de semana del 14 al 17 de Noviembre y no me puedo quejar del servicio en el Hotel. cuarto limpio, todo funcionaba, todas las cosas necesarias estaban en su lugar correspondiente. Tohallas, jabon , shampoo, papel higiénico, olia bien el ambiente del hotel. las camas tenian ropa de cama limpias, no habían , ningun tipo de insectos, los cuartos estan aislados de sonido. El hotel esta muy bien ubicado en la ciudad, se puede ir caminando a los lugares de importancia turística. No necesité rentar un carro. En pocas palabras me senti bien y lo mas importante el precio de la estadía es accesible y razonable

（由 Google 翻译）我住在这里是因为这是我参加活动的合作酒店之一。表面上看，这对我来说是最好的选择，它提供免费早餐，停车费也比该地区其他酒店便宜。但这些都不足以让我觉得值得住在这里。 抵达房间后，我看到床垫上巨大的凹痕，就知道这次住宿体验不好。床不舒服。委婉地说，你可以看出这房间“很受欢迎”。一切都很旧，有点破旧。除了房间本身，我住的那层楼的走廊肯定是空调坏了什么的。那里总是闷热难耐。我去的时候是夏天，所以闷热难耐。真不舒服。 有一天晚上，我去活动现场玩到很晚，回到房间时空调坏了。酒店派人过来修好了，但如果他们没修好，我八月份就得困在一个没有空调的房间里了。前台人员说得好像这真的有可能。 我以前在该地区住过其他更贵的酒店，如果你预算允许，应该考虑一下。除非你真的别无选择，否则这家酒店不值得省钱。我也住过其他拉昆塔酒店，它们都不如这家酒店，床好，空调好等等。这家酒店完全不怎么样。 （原文） I stayed here because it was one of the partner hotels for an event I was attending. On paper it sounded like the best option for me, it provided free breakfast and the parking was cheaper than the other hotels in the area. This was not enough to make it worth staying here. Upon arrival to my room I could see the massive divot in the mattress and knew I was in for a rough stay. The bed was not comfortable. You could tell that the room was "well loved" to put it politely. Everything was old and a little beat up. Aside from the room itself, the hallway for the floor I stayed on must have had an AC outage or something. It was always insanely hot and humid. I was there in the summer so it was sweltering. Not pleasant. On one night of my stay I was out fairly late at the event and when I returned to my room the AC was not working. The hotel was able to send someone up and they were able to fix it, but if they hadn't I would have been stuck in a room with no AC in August. The person at the front desk made it sound like that was a real possibility. I have stayed in other more expensive hotels in the area before and if you have the budget to do so you should. This is not worth the savings unless you really have no other option. I've also stayed in other La Quintas that were nothing like this, good beds, good AC, etc. This one just wasn't it.

（由 Google 翻译）您几乎就在阿拉莫旁边，而且位于历史街区。所以，这栋建筑比较老旧，虽然房间宽敞舒适，但内部却缺乏历史感，所以您不禁希望自己是在下次装修后才入住。不过，这仍然是一家不错的酒店。 浴室不错，但感觉不够时尚。电视是老式的平板液晶电视。两台空调似乎难以跟上，几乎从不关闭。虽然从来没有特别冷，但我们也没有感到不舒服。 价格和位置，位置，位置……它们在这里占了上风。工作人员很友好，房间宽敞干净，是进行各种河畔漫步活动的理想基地。 请记住，周围没有公共停车场。因此，您甚至需要在酒店单独支付停车证的日费。尽量少开车，并计划将车停在酒店。您可以把所有时间都花在步行范围内，享受美好的时光。另外，到处都有滑板车，随时可以骑得更快。 我们的住宿体验很棒，总体来说体验很棒。 （原文） You are nearly right next to the alamo and in a historic district. So, the building is older and while the rooms are nice and spacious, it does not feel historic on the inside so you can't help but wish you had arrived after the next renovation. However, it is still a nice hotel. The bathroom is nice but it doesn't feel swanky. The TVs were much older flat LCD panels. The 2 AC units seem to struggle to keep up and almost never turned off. While it never got super chill we also didn't suffer. Price and location, location, location.... they win big here. The staff is friendly, the rooms are big, clean, and make a great base to go do all the river walk things. Do keep in mind that there is zero public parking around. As a result you are going to even pay a seperate parking pass day rate at the hotel. Bring as few cars as possible, and plan to leave them at the hotel. You could spend all your time doing everything that's in walking distance and have a great time. Plus, there are scooters laying around everywhere any time you wanna move a little faster. Our stay was good, and we had a great overall experience.

（由 Google 翻译）负责我们房间清洁的年轻女士斯蒂芬妮，让我们的住宿体验更加愉快。她的表现远超预期。每当我们需要帮助时，她总是优先处理，像对待家人一样迅速地照顾我们。无论我们需要什么，即使不属于她的职责范围，她也会尽力满足，并在事后询问我们是否满意。正是这样一位员工，让我再次选择入住，享受最优质的客户服务和专业精神。我们感觉就像认识她一样，她让我们宾至如归。谢谢你，斯蒂芬妮！ （原文） The young lady in charge of cleaning our room, Stephanie, made our stay more enjoyable. She exceeded our expectations and more. When we needed assistance, she made us a priority, and quickly took care of us as if we were family. No matter what we needed, even if it wasn't in her department, she made it a point to take care of everything, then followed up to confirm we were happy. This is the type of employee that makes me come back for the best customer service and professionalism. We felt as if we knew her already, and she made us feel at home with family. Thank you, Stephanie!!

（由 Google 翻译）这家酒店有点老了，但只要你不指望它能像丽兹酒店那样，你就会满意！大堂和酒吧区很漂亮，房间有点老旧，可能需要重新粉刷一下，但除此之外没什么问题。酒店外就有方便的停车场，酒店客人每天34美元，但在市中心，付费停车即使不是标准做法，也很常见。如果你想在市中心找一家价格实惠、靠近圣安东尼奥旅游景点和会议中心的酒店，我觉得这家酒店很不错！ （原文） A dated hotel, but as long as you’re not expecting the Ritz then you will be satisfied! Nice lobby and bar area, rooms are a bit dated and maybe need a fresh coat of paint but otherwise unproblematic. There is convenient parking right outside the hotel, and is $34 per day as a hotel guest, but pay to park is very common if not standard in downtown areas. If you’re looking for a satisfactory hotel for a great downtown price in close proximity to San Antonio tourist attractions and the convention center, I think this would be great!

（由 Google 翻译）我们的入住体验非常糟糕。他们给我们安排的第一间房根本没打扫。第二间房看起来好一些，直到第二天早上醒来，发现我女儿的枕头上有一只臭虫。酒店位置也不好，早餐也不怎么样，尤其是在臭虫事件之后。真后悔预订前没看过那些差评，那样我就不会来了，也会建议大家选择更好的酒店。 （原文） Our experience was pretty bad. The first room they gave us had not been cleaned. The second room seemed better until the morning when we woke up with a bed bug on my daughter's hotel pillow. The location was not great. The breakfast was not good. Especially after the bug incident. I wish I had read some of the horrible reviews before booking this. I would have stayed away and recommend ya'll stay somewhere better.

（由 Google 翻译）酒店去河滨步道非常方便，而且离主干道也足够远，可以避开人群和街上的噪音。房间很大很干净，电视也很大而且效果很好。我们的房间可以俯瞰游泳池，直到很晚才听到游泳池里的喧闹声。走廊也很吵，直到凌晨 2 点以后。房间床头柜上有一个音响，这很有必要。咖啡店不错。Gavel Bar 是个好地方，Denise 是一位很棒的调酒师。浴室还可以，但是有点旧了，过时了，地板上有水渍。枕头是多年来所有酒店里最好的。床很糟糕。床垫很硬，你能感觉到每个弹簧。也许加个床垫罩会有帮助。酒店系统在我们入住期间多次给我发短信保持联系。如果床垫更好的话，可能值得再加一颗星。 （原文） The hotel was very convenient to the Riverwalk and just far enough away from the main portion to avoid the crowds and noise from the street. The room was large and clean and the TV was large and worked well. Our room overlooked the pool and there was a lot of yelling from there until late. The hallway was also very noise until after 2AM . The room did come with a sound machine on the nightstand which was needed. The coffee shop was good. The Gavel Bar was a good place and Denise was a great bartender. The bathroom was adequate however it was old, out of date and water damaged along the floor. The pillows were the best in any hotel in years. The bed was horrible. The mattress was very hard and you could feel every spring. Maybe a mattress topper would help. The hotel system texted my many times to keep in touch during our stay. If the mattress was better it might warrant another star.

（由 Google 翻译）简直糟糕透顶！这连三星级都算不上。宣传图片完全无法反映酒店的实际情况。我预订了一间总统套房，但这家酒店/汽车旅馆和套房本身都毫无总统套房的风范。房间里的家具脏兮兮的，天花板瓷砖缝隙很大，房间陈旧过时，床很硬，按摩浴缸坏了，马桶冲水很慢而且摇摇晃晃的。这家酒店/汽车旅馆的状况令人失望至极，我简直无法用语言来形容。强烈不推荐（见图）！致酒店老板：我看到其他评论也和我的经历一样，看来这家酒店长期以来一直存在这些问题……与其像其他人那样回复“请放心，我们的团队致力于解决您提到的每一个问题，我们希望有机会再次向您展示我们的价值观”，不如采取实际行动来解决这些问题。您的酒店显然已经很久没有维持您在回复负面评价时所提及的“高价值和高标准”了。请改进！您这是在欺骗未来的/潜在的客人，这实在令人失望。 最后，值得一提的是，代客泊车服务（Flash Valet）非常棒！ （原文） Deplorable at Best! This is not even a 3 star property. The marketing pictures do not represent the current status of the hotel. Booked one of the Presidential suites but there was nothing Presidential about this hotel/motel or the suite. The furniture in the room was filthy, the ceiling tiles had gaps in them, the rooms were outdated, the bed was hard, the jacuzzi tub didn't work, the toilet barely flushed and wobbled. I can't emphasize enough how disappointing and deplorable the condition of this hotel/motel. Would not recommend (See pictures)! For the owner, I have read other comments which mirror my experience and it seems this property has had some of the same issues for an extended period of time... instead of responding with the same response I have seen posted "rest assured our team is dedicated to addressing each issue mentioned and we hope for another chance to demonstrate our values", try actually addressing the concerns with remediating actions. Your property clearly has not maintained the "high value and high standards", referenced in your responses to negative feedback, in some time. Do better! You are deceiving future/potential guest, which is well... disappointing to say the least. As a final note, one good thing that is worth mentioning..the valet service, Flash Valet, was excellent!

（由 Google 翻译）绝对不要来这家酒店 从抵达的那一刻起，我们的入住体验就令人非常失望。酒店的清洁度简直是灾难——到处都是污渍，表面脏兮兮的，整体外观也显得有些简陋。噪音大得令人难以忍受；隔壁房间的说话声，甚至走廊里的脚步声都能清晰听到。电梯发出巨大的噪音，让人感到不安，我们真的觉得乘坐电梯很不安全。 浴室状况糟糕，显然需要维修。房间里的一切看起来都很旧、破损、肮脏。我们感到非常不舒服，所以入住后不久就决定离开，即使这意味着我们已经支付的费用会被扣除。 更糟糕的是，酒店周围的环境让人感觉不太安全。一位工作人员甚至提到停车场之前就出现过问题——而且没有安装安全摄像头。我们到达后仅仅20分钟就决定退房，但前台似乎没有人关心，甚至没有询问我们离开的原因。 这家酒店绝对不值得你浪费时间和金钱。为了避免压力，还是去别的地方住吧。 （原文） Avoid This Place at All Costs Our stay was extremely disappointing from the moment we arrived. The cleanliness was a disaster — stains everywhere, dirty surfaces, and an overall neglected appearance. The noise level was unbearable; you could clearly hear people in the next room and even footsteps from the hallways. The elevators made such loud and unsettling noises that we genuinely felt unsafe using them. The bathroom was in terrible condition and clearly needed maintenance. Everything in the room looked old, worn out, and dirty. We felt so uncomfortable that we decided to leave shortly after checking in, even though it meant losing what we had already paid. To make things worse, the area around the hotel felt unsafe. A staff member even mentioned that there had been previous issues in the parking lot — and there were no cameras for security. When we decided to check out just 20 minutes after arriving, no one at the front desk seemed to care or even ask why we were leaving. This place is absolutely not worth your time or money. Save yourself the stress and stay somewhere else.

（由 Google 翻译）11月1日至7日入住Riverwalk Plaza Hotel。大堂几十年都没翻新过，简直糟糕透了！我好几次提前下楼到大堂，发现工作人员竟然在电影放映区睡觉！我妻子的名字在账单上整整一周都是错的，而且一直没改！浴室的风扇能用，但是管道堵塞，根本吹不出风！房间很干净，但是装修非常老旧！餐厅的食物还不错！Gavil餐厅也很老旧！咖啡厅也很老旧，但是环境不错。泳池没有其他评论里说的那么糟糕。一家位于德克萨斯州的酒店，门前居然挂着旗帜；这些旗帜都破烂不堪了！美国国旗和德克萨斯州州旗都破损褪色，晚上还缠绕在一起，摆放得乱七八糟，而且没有灯光！真是丢人现眼……再说一遍，谁来捐20美元买桶油漆粉刷一下大堂……有些地方还不错，但大部分都很糟糕。 （原文） Stayed at the Riverwalk Plaza Hotel from November 1 through the 7th. The Lobby has not been updated in decades; horrible!! Came down to the lobby several times early and staff using movie area to sleep in!? Had my wifes name incorrect in billing all week and never changed it!? Fan worked in bathroom but clogged ducting and no airflow!! Room was clean but very very dated!! Restaurant food was good!! The Gavil.. very dated as well!! Coffee shop was dated as well but nice. The pool was not as bad as other reviews made it out to be. A Hotel in Texas with flags out front; whats left of them!? American and Texas state flags are torn and faded and twisted around each other displayed at night. Improperly with no light! Disgraceful.. again , someone contribute 20$ for a bucket of paint for the lobby….. some good but mostly horrible

（由 Google 翻译）位置还不错，但河景不太好。房间很旧，但看起来似乎没有装修，也没有家具，如果可以这么说的话。比如没有客厅桌子，没有行李架，浴室里没有毛巾架或搁板，按摩浴缸里没有肥皂，我们刚到的时候地板上到处都是粘糊糊的东西，根本没有抽屉可以放衣服，没有入口处的桌子，没有小餐桌！所有这一切，都是总统套房，是整个酒店最昂贵的房间之一。我们在他们家的餐厅吃了早餐。味道一般。培根显然是用微波炉烤的。饼干和肉汁每块饼干上只有大约一汤匙的肉汁，促使我不得不多点肉汁。水果杯不错。咖啡很好。服务一般，尤其是考虑到我们是那里唯一的客人。请观看我在 YouTube 上发布的视频，标题为“Riverwalk Plaza Hotel Presidential Suite room 525 tour”。 （原文） Fairly decent location, but not a great view of the river. The room is old but seems unfinished and unfurnished, if that's even possible. Things like no living room table, no luggage caddies, No towel racks or shelves in the bathroom, no soap at the Jacuzzi, sticky stuff all over the floor when we first got there, no drawers at all to unpack your clothes, missing entryway table, no dinette! All this, and it was a Presidential Suite, one of their most expensive rooms in the entire hotel. We had breakfast at their restaurant. It was just so-so. The bacon was obviously microwaved. The biscuits and gravy came with only about a tablespoon of gravy on each biscuit, prompted me to have to order more gravy. The fruit cup was nice. The coffee was good. Service was just okay, especially considering we were the only ones there. See my video on YouTube entitled Riverwalk Plaza Hotel Presidential Suite room 525 tour.

（由 Google 翻译）我们预订了河畔广场酒店（River Walk Plaza Hotel）四晚，结果入住体验却变成了一场噩梦。第二天晚上，我们使用了代客泊车服务。第二天早上，我父亲发现他不小心把钱包落在了车里。代客泊车员把车开回来后，我们发现他钱包里的800美元现金不见了。 我们立即要求见经理，但他不在。一位主管告诉我们她会通知她的上司，之后有人打电话来说他查看了监控录像，说代客泊车员“只是把车停好就走了”。我们要求查看监控录像，他说一个小时内会提供——但我们再也没有收到任何回复，也没有拿到任何录像。我们还发现行车记录仪的电源被拔掉了，这非常可疑。 由于这次事件，我们在第二天就退房了，酒店说会退还剩余两晚的房费。但我们至今仍未收到任何退款。 除了盗窃事件，酒店本身的状况也很糟糕。大楼老旧、肮脏，而且气味难闻。我们的房间里没有枕头，没有沐浴露和卫生纸，毛巾也极其陈旧。房间和浴室都非常小，而且维护得很差——房门上的安全锁坏了，窗帘也破旧得几乎无法开合。 总而言之，这家酒店让人感觉不安全、不卫生，而且服务很不专业。我强烈建议大家在圣安东尼奥选择其他任何一家酒店。这家酒店亟需改进，管理也需要加强。 （原文） We booked River Walk Plaza Hotel for 4 nights, and our stay turned into a complete nightmare. On our second night, we used the valet service. In the morning, my dad realized he had accidentally left his wallet inside the car. When the valet brought the car back, we discovered $800 in cash missing from his wallet. We immediately asked for a manager, but he wasn’t there. A supervisor told us she would inform her boss, and later someone called claiming he checked the cameras and said the valet “just parked and left.” We asked for the footage, and he said he would provide it within an hour—we never heard back, and no footage was ever provided. We also discovered that our dashcam had been unplugged, which is very suspicious. Because of the incident, we checked out on the second day, and they told us we would receive a refund for the remaining 2 nights. We still haven’t received any refund. Aside from the theft issue, the hotel itself is in terrible condition. The building is old, dirty, and smells bad. Our room was missing pillows, had no shower gel or toilet paper, and the towels were extremely old. The rooms and bathrooms are very small and poorly maintained—the security lock on our door was broken, and the window blinds were so old they barely opened and closed. Overall, this hotel felt unsafe, unclean, and unprofessional. I would highly recommend staying anywhere else in San Antonio. This place needs serious improvement and better management.

（由 Google 翻译）整体体验还可以，员工友善，设施也不错。但是，房间里的沙发和地毯看起来几个月都没清洗过了，有点让人不舒服。除此之外，其他方面都还可以，说实话，我原本期待更高一些。 （原文） The overall experience was okay, the staff were friendly and the amenities were fine. However, the sofa and carpet in the room looked like they hadn’t been cleaned in months, which was a bit unpleasant. Other than that, everything else was just okay, I honestly expected more.

（由 Google 翻译）2025年5月17日，我和他们经历了最糟糕的经历。由于芝加哥的沙尘暴，我到得很晚。我可以在到达之前打电话。我试图恢复我的住宿，他们同意了，但却试图再次向我收费。我只想住完剩余的住宿时间（凌晨4:30-退房）。Ashley显然很生气，因为我不会再次付款，于是她开始对我冷嘲热讽。我求她不要那样做，因为我太累了，也没心情。 Ashley无视我，开始帮助另一位顾客。于是我问她是不是要当着我的面亲那位顾客的蛋蛋。我不应该这么说，但我确实很累。她打电话给保安，保安告诉我，既然我不会再次付款，而且住宿时间很短，我应该去汽车旅馆。我没有问他我应该怎么花我的钱。保安随后解释说，恢复住宿并不意味着再次活跃起来。 我是金卡会员，那次入住体验糟糕透顶。他们告诉我可以待在大厅等经理早上8点到，当时大概是凌晨5点。我照做了，直到7点25分他们才给我安排了一间房，但房间太小太晚了。不过那位女士确实为Ashley道歉，并提供了食物和饮料。经理也非常友善，提供了房间、食物、道歉等等。我很欣赏她的客户服务。Ashley应该辞职或者被解雇。至于那个保安，他应该买本字典，好好学学如何专业。 （原文） On 5/17/25 I had the worst experience with them. I got in very late due to the dust storm in Chicago. I was able to call before I arrived. I attempted to have my stay reinstated which they agreed but tried to charge me again. I only wanted to stay the remainder of my stay(4:30 am- check out) . Ashley who was visibly annoyed because I wouldn’t pay again preceded to get a snippy . I begged her not to do that because I was extremely tired and not in the mood also. Ashley preceded to help another patron while ignoring me. So I asked her was she gonna just kiss that patron balls in front of me . I shouldn’t have said it but I was tired. She called security which informed me since I wouldn’t pay again have a short stay I should’ve went to a motel instead. I didn’t ask him how I should spend my money. The security guard then proceeded to explain that reinstate doesn’t mean to make active again. I’m a gold member and that stay was the worse ever. I was informed I could sit in the lobby till the manager arrives at 8 am , it was 5 am roughly. I did when at 7:25am they finally offered me a room which was too little too late. But the lady did apologize for Ashley and offer food and drinks. The manager was also very nice and offered me a room, food , apology and etc . I appreciated her customer service. Ashley should quit or be fired . As for the security guard he should probably buy a dictionary and actually learn how to be professional.

（由 Google 翻译）由于我是通过第三方预订的（其他酒店不会出现这种情况），所以入住时遇到了一些问题。房间很好。大堂也很漂亮。星巴克的工作人员早上7点30分还没到，所以我不得不去服务台询问他们的安排——我的咖啡终于拿到了，但迟迟没到。 （原文） I had issues at check-in since I booked through a 3rd party (this doesn't happen at other hotels). The rooms were good. The lobby was nice. Starbucks personnel was not present at 730am so I had to go to desk to inquire about their wearabouts-- getting my coffee finally, but delayed.

（由 Google 翻译）房间干净舒适。如果家务清洁频率较低，较大的或至少 2 个垃圾桶会有所帮助。我们的房间只有一间小一间。 无需升级插座或扩展插座来插入手机和充电器。如果房间装修费用无法承担，这应该是最低限度的工作。 前台非常乐于助人且友好。 内部和外部停车都很方便而且免费。 地理位置优越，开车前往河边步道、阿拉莫和传教区很方便，无需在市中心住宿。 （原文） Room was clean and comfortable. With less frequent housekeeping-larger or at least 2 trash cans would be helpful. Our room only had one small one. No outlet upgrades or extended outlets to plug in phones and chargers. This should be the minimum done if room renovations are not affordable. Front desk was very helpful and friendly. Inside and outside parking was easy and free. Good location for an easy drive to the river walk, the Alamo and the Missions without the expense of staying downtown.

（由 Google 翻译）连续两天打电话给前台，抱怨房间太热，空调不达标。维修人员说是鼓风机电机的问题，不容易修。前台没有提供任何补偿。另外，连续两天打电话抱怨房间里有香烟味和大麻味。我们一直打电话投诉，我们会处理，但实际上他们什么也没做。根本不考虑安全、睡眠，也根本不考虑那些不想在这种环境下睡觉的顾客。在这种恶劣的条件下，我打算要求退款。他们有摄像头和安保人员，所以他们应该能找出是谁干的！！！警告：这家酒店只帮你办理入住，却无视你！ （原文） Called the front desk 2 days in a row complaining about excessive heat in room and AC not up to par. Maintenance says it’s the blower motor and can’t be fixed easily. No offer to comp anything from front desk. Also during 2 days called and complained about cigarette smell and pot smell leaching into our room. Keep getting we will take care of it, but in reality they didn’t and haven’t done a thing. No regards for safety, sleep and customers who don’t want to sleep in such conditions. Going to ask for money back after such awful conditions. They have cameras and security so they should be able to figure out who is doing this!!! Warning this hotel checks you in and ignores you!

（由 Google 翻译）不推荐。我们上锁的车就在酒店门口被撬了。这地方本来应该有摄像头，但需要“停车证”。简直是谎言！事发当晚他们甚至都没退款！房间设施老旧，空调根本降温。 （原文） Do not recommend. Our locked vehicle was broken into RIGHT in front of the hotel. This was in an area with a “parking pass” that was supposed to have cameras. Lies! They didn’t even refund the night it happened! Rooms are outdated and the air conditioner couldn’t keep the room cool.

（由 Google 翻译）我很喜欢这里的按摩浴缸。服务也很友好。餐厅就在酒店内，前厅非常舒适，有很多座位。哦，咖啡爱好者，酒店内还有一家星巴克。 （原文） I loved the jacuzzi. The friendly service. The restaurant already inside and the front lobby is very comfortable a lot of sitting space. Oh coffee lovers there's a Starbucks inside also.

（由 Google 翻译）我喜欢这个地方。房间很不错。我们通常会升级房间，但上次订满了。这里通常都挤满了活动和人。考虑到它离机场很近，街对面就是购物中心，而且还有一个很棒的儿童泳池，价格非常合理。 （原文） I like this spot. the rooms are descent. We usually get upgraded but this last time it was Sold Out. it is usually packed with events and people. Price is very reasonable considering it's close to the airport, across the street from the mall and has a descent pool for the kids.

（由 Google 翻译）我们在这家酒店住得很愉快。这里的员工都非常友善热情。我们要特别感谢客房送餐的Emilio。他出乎意料的热情好客，为我们旅程画上了完美的句号。他竭尽全力让我们度过了一个美好的夜晚。真是个绅士。我们还要特别表扬酒店Corinne餐厅的Jorge和Laila。他们的服务太棒了！ （原文） We had a great stay at this hotel. The staff here are so pleasant and hospitable. We’d like to give a special thanks to Emilio from room dining. His unexpected kind gesture for us was the cherry on top at the end of our stay. He went above and beyond to make our night. Such a gentleman. We’d also like to commend Jorge and Laila from the Corinne restaurant inside of the hotel. Their service was excellent!

（由 Google 翻译）4.5星酒店。前台的Alexander绝对值得10星！！！！他非常友好，竭尽全力让我的入住体验非常棒。每家酒店都需要一位像Alexander一样热情友好的员工来接待和协助客人。 我有点惊讶自己竟然要从浴室进入房间，但这完全没问题，而且浴室又大又宽敞。床很舒服，我很喜欢Nespresso咖啡机。虽然我没有机会用到它，但阳台真的很棒。唯一的缺点是冰块不太容易拿到，需要打电话给客服。这是一家非常棒的酒店，我一定会再次入住。 （原文） Hotel 4.5 stars. Alexander at the front gets 10 stars!!!! He was the friendliest and went over and above to make my check in experience great. Every hotel needs an Alexander to greet and assist their guests. I was surprised to enter my room through the bathroom but it was not an issue and the bathroom is large and spacious. The bed was very comfortable and I loved the Nespresso machine. Although I did not have the opportunity to use it, the balcony was really nice. The only drawback for me is ice is not easily available and you have to call guest services. This is a really nice hotel and I would certainly stay here again.

（由 Google 翻译）我在圣安东尼奥广场酒店及水疗中心度过了一段美妙的时光！这里环境优美、宁静祥和，地理位置优越，但真正让这次体验与众不同的是这里的员工。酒吧和前台的员工绝对是最棒的！他们热情友好、服务周到，总是让你感到宾至如归。 房间干净舒适，泳池区很漂亮，从踏入酒店的那一刻起，氛围就令人放松。你可以看出这里的每个人都非常注重宾客服务。我一定会再来的，强烈推荐！ （原文） I had an amazing stay at Plaza San Antonio Hotel & Spa! The place is beautiful, peaceful, and perfectly located, but what truly makes the experience special is the staff. The guys at the bar and the front desk are absolutely the best! They’re friendly, attentive, and always make you feel welcome. The rooms are clean and comfortable, the pool area is lovely, and the atmosphere is relaxing from the moment you walk in. You can tell everyone here really cares about guest service. I’ll definitely be coming back, highly recommended!

（由 Google 翻译）我们住了4晚，今天刚退房。首先，需要代客停车，每晚60美元！周六我们叫卡车去上班的时候，车上沾满了白色粉笔喷雾残留物，我们不知道是什么残留物，但因为太厚，我们的新雨刷都毁了。（当时我得去上班，所以没法说什么）但为了安全起见，我们还是立刻把车送去洗了。 我已经把照片附在了帖子里。 周三到周五，我们在他们唯一的餐厅吃饭，还不错，服务也很好，就是上菜速度很慢。第三天晚上，我们叫人送餐上门，我们想享受一下酒店的户外空间，就去了他们的露台坐坐。吃到一半的时候，经理出来告诉我们不能在这里吃饭。那里空无一人，酒吧也关门了，但露台上的灯还亮着。我们觉得在外面吃晚餐很贴心（这家酒店就是这么宣传的，所以我们才订的）。他本可以让我们吃完，然后告诉我们下次不能在这里吃，这样就完全没问题了。 我们尴尬地回到房间，就此告别了。 房间很漂亮，也很现代，但是墙很薄，隔壁的动静都能听到。还有，我们的房间，一进门就直接进了洗手间，然后是卧室😂 我们从2015年起就一直住在JW万豪度假酒店，也住过很多其他豪华酒店，从来没遇到过在外面吃东西或想坐哪儿就坐哪儿的问题！这些天我们轻轻松松就花了1500多美元，我们知道价格，所以也不介意（因为那周也是我老公的生日），但酒店宣传的“奢华”根本不存在！ 我本来想和丈夫在这里度过轻松无压力的一周，但事与愿违。 还有一些地方我们不太喜欢，不过算了，就这样吧。绝对不会再住这里了。 （原文） We stayed for 4 nights , we just checked out today. First off, vallet is required at $60 per night! When we asked for our truck to go to work on Saturday, it was covered with this white chalk spray residue, we have no idea what it was, but it ruined our new wipers from the thickness. (We couldn't say anything at the moment since I had to leave to work) but immediately took it to wash just to be safe. Ive attached photos to this post. Wednesday-Friday ,we ate at their only restaurant which was fine, great service but very slow. So the 3rd night we had food delivered to us and we wanted to enjoy the outdoor part of the hotel so we went to sit in their patio area, half way through our food, a manager comes out and tells us we cant eat here . It was completely empty, bar closed, but the lights still on in their patio area, and we thought it be cute to eat our dinner outside (which is all they promote for that hotel which is why we booked them) he could of easily let us finish our food and told us but next time y'all cant eat here and that would of been perfectly fine. We went back to the room and called it a night after being embarrassed like that. The rooms are pretty and modern, but those walls are thin, and you can hear everything next to you. Also, our room, when you enter, you enter straight into the restroom and then the bedroom 😂 We've been staying at the jw Marriott resort since 2015 and plenty of other luxurious hotels and have Never had a problem with eating outside food or sitting wherever we'd like! We paid easily over $1500 for these days and we knew the price which we didnt mind (since it was also my husband's bday week) but the "luxury " advertised was not there at all! I were hoping to have a relaxed and stress-free week here with my husband, but that was not the case. There are a few other things that we didnt like, but oh well, its done. Definitely won't be staying here again.

（由 Google 翻译）从始至终，我们在圣安东尼奥广场酒店的住宿体验都令人难忘。特别感谢前台的Ian——他给我们留下了入住的第一印象，简直无与伦比。每次见到他，他都热情地迎接我们，记得我们，并竭尽全力确保我们感到宾至如归。这种卓越的款待为我们的整个旅程奠定了基调。 我们举办了一个泳池派对来拉开会议的序幕，很幸运能有Delilah和Ale担任我们的服务员——他们太棒了！🌟两位都非常友好、细心，并且竭尽全力确保每个人都感到满意并得到照顾。饮料总是及时补充，食物也完美呈现，他们始终保持着良好的氛围。他们的活力和专业精神让我们的活动更加特别。感谢Delilah和Ale，让这次活动如此精彩！ （原文） From start to finish, our stay at The Plaza San Antonio was incredible. Special shoutout to Ian at the front desk — he was our very first impression when we checked in, and it couldn’t have been better. Every time we saw him, he greeted us warmly, remembered us, and went above and beyond to make sure we felt welcome. Truly outstanding hospitality that set the tone for our entire visit. We hosted a pool party to kick off our conference and were lucky enough to have Delilah and Ale as our servers — and they were AMAZING! 🌟 Both were friendly, attentive, and went above and beyond to make sure everyone was happy and taken care of. Drinks were always topped up, food came out perfectly, and they kept the good vibes going the entire time. Their energy and professionalism made our event extra special. Thank you, Delilah and Ale, for making it such a great experience!

（由 Google 翻译）我一年到头都在旅行，住过很多酒店。大多数都很棒，和预期的一样。这家 Autograph 酒店环境优美，设施齐全。不过，五星好评全靠 Ian。他热情地迎接了我，让我的入住体验非同凡响。他的活力和对酒店的热爱感染了我。后来，他在餐厅找到了我，告诉我之前的一个请求的最新进展。我感觉很特别，后来我又路过前台，Ian 一次又一次地提供着同样卓越的服务。作为万豪礼赏的长期会员，正是这份服务让我一次又一次地选择万豪。太棒了，太棒了！ （原文） I have traveled all year and been to many hotels. Most have been lovely and as expected. This Autograph location is beautiful and well appointed. The 5 stars though is all about Ian. He greeted me at check in. He went out of his way to make my experience exceptional. His energy and love for the property is infectious. He later found me in the restaurant to give me an update on a request I had earlier. I was feeling pretty special and walked by the front desk later and Ian was giving the same exceptional service again and again. As a longtime Marriot reward member, this is the service that makes me choose Marriot again and again. Bravo bravo bravo!!

（由 Google 翻译）本月初，我们在这里约会，可惜体验不太好。不过，酒店热情地邀请我们来这里庆祝我和女朋友的生日周末。 正如我之前提到的，这家酒店真是太棒了。这次，工作人员竭尽全力，为我们打造了一个难忘的生日派对。我们衷心感谢酒店及其员工为我们所做的一切，以后一定会再来参加活动。 特别要感谢酒店的水疗中心——据我女朋友说，这是她体验过的最好的按摩。 感谢你们卓越的款待和专业精神。我们很乐意向所有来圣安东尼奥地区旅游的家人和朋友推荐这家酒店。 （原文） Earlier this month, we stayed here for a date night and unfortunately had an undesirable experience. However, we were kindly offered the opportunity to return for my girlfriend’s and my birthday weekend. As I mentioned before, this hotel is absolutely beautiful. This time, the staff truly went above and beyond to give us an unforgettable birthday celebration. We are sincerely grateful for everything the hotel and its staff did for us and will definitely be returning for future events. A special mention goes to the Spa—according to my girlfriend, it was the best massage she has ever had. Thank you for your outstanding hospitality and professionalism. We will happily recommend this hotel to all our family and friends visiting the San Antonio area.

（由 Google 翻译）我们在汤普森酒店度过了非常愉快的时光！所有员工都非常友善、专业、热情。房间非常干净，感觉很奢华。从露台上欣赏圣安东尼奥的美景。床非常舒适。迷你吧无与伦比。我唯一的抱怨是毛巾和浴袍很薄，很粗糙，其中一件还有几个小洞。但总的来说，我们非常喜欢这次住宿，一定会再来的！！！ （原文） We really enjoyed our time at Thompson! All the staff are incredibly kind, professional, and welcoming. The room was so clean and felt luxurious. The view of San Antonio from the patio was beautiful. The bed was very comfortable. The mini bar was unmatched. My only complaints are that the towels and robes were thin, scratchy, and one had a few small holes. But overall, we loved our stay and we will definitely be back!!!

（由 Google 翻译）汤普森酒店真是太棒了。它坐落在河滨步道上，非常优雅，方便在城里散步，还能方便前往各种有趣的节日、购物中心以及一些不错的餐厅和酒吧。 泳池凉爽，在德克萨斯州的酷暑中，这真是令人享受。小屋也很不错，头顶上播放着美妙的音乐，营造出轻松的氛围。 客房服务非常出色，代客泊车团队慷慨地为客人开门，即使入住和退房的人络绎不绝，前台工作人员也总是热情地迎接和送别。我们希望下次旅行时还能再次光临！ （原文） The Thompson hotel was exquisite. It is a very elegant hotel positioned on the Riverwalk, convinient for walking around town with access to fun festivals, shopping centers, and some good restaurants and bars. The pool was cool which made it very enjoyable in the Texas heat. The cabanas were nice to utilize, and they had great music playing overhead to make a relaxing vibe. The housekeeping service was excellent, valet team was generous with door openings to the hotel and vehicles, and desk staff always provided greetings and farewells, despite the constant flux of people checking in and out. We hope to return on our next trip around!

（由 Google 翻译）与酒店管理团队的不愉快经历——谨慎行事 很遗憾，我不得不对这家酒店的管理团队写一篇负面评价。我预订了好几晚的房间，却犯了一个不该犯的错误，没有打电话通知酒店将住宿时间推迟两天，以便参加岳母的87岁生日聚会。我从机场打电话到酒店解释原因，却被告知需要重新预订，并表示团队会在我抵达后“处理”。 按照原计划，我在这家酒店住了两晚。然而，管理层却没有兑现承诺。他们退还了一晚的房费，却扣留了另一晚——尽管我随后又在酒店住了两晚。我并没有要求免费住宿；我只是希望支付实际入住的两晚的费用。 结果，他们却选择向我收取三晚的费用。管理层竟然只顾着多收一晚的房费，而忽略了对忠实客人的关怀，真是令人失望。至少可以说，他们目光短浅。 虽然凯悦酒店集团确实介入了此事，并好心地为我的账户增加了10,000积分，但他们却无法说服酒店管理层采取合理的行动。 所以，请将此视为一个合理的警告：务必留意这家管理团队对待客人的方式。如果您重视公平、诚实和客户服务，那么在入住这家酒店之前，您可能需要三思。我很少写评论，但我觉得这条评论很有必要——出于原则。 （原文） Unfortunate Experience with Management — Proceed with Caution Unfortunately, I feel compelled to write this unfavorable review regarding the management team at this property. I was booked for several nights and made the honest mistake of not calling to push my stay back by two days so I could attend my mother-in-law’s 87th birthday. When I phoned the hotel from the airport to explain, I was told to rebook and that the team would “take care of it” upon my arrival. As originally planned, I stayed two nights at the hotel. However, management failed to honor what they promised. They refunded one night but kept the other—despite the fact that I stayed at their property for two subsequent nights. I wasn’t asking for anything free; I simply expected to pay for the two nights I actually stayed. Instead, they chose to charge me for three nights. It’s disappointing that the management prioritized collecting an extra night’s revenue over showing consideration to a loyal guest. Short-sighted, to say the least. While Hyatt Corporate did get involved and kindly added 10,000 points to my account, they were unable to convince the franchise’s management to act reasonably. So, consider this a fair warning: beware of how this management team handles guests. If you value fairness, honesty, and customer service, you may want to think twice before staying here. I rarely write reviews, but I felt this one was necessary—on principle.

（由 Google 翻译）我们在这里住得很愉快。员工和酒店都很棒！地理位置优越，步行即可到达很多地方，如果你喜欢的话！他们甚至还送了一块蛋糕和一张结婚纪念日贺卡！ 我倒是有几个小小的、有点傻气的抱怨。淋浴水压不太好，浴室的毛巾很薄，卫生纸超级薄，房间里的空调温度降不下来，所以房间里有时会很热，而且客房服务的选择也很少。如果你不想支付每日代客停车费，就不要住在这里了。 总的来说，这是一家不错的酒店，我们玩得很开心，但考虑到它算是一家“豪华”酒店，他们可以做一些小改动，做得更好！ （原文） We stayed here and had a great time. The staff and hotel were nice! Good location that has a lot to do within walking distance if you like that! They even brought us a slice of cake and a card for our anniversary! I do have a few small, silly complaints. The water pressure in the shower was not the best, the towels in the bathroom were thin, the toilet paper was super thin, the AC in the room wouldn’t go down past 68 so it got hot in the room at times, and they didn’t have many options for the room service either. If you’re not wanting to pay a DAILY valet parking fee don’t stay here. Overall it was a nice hotel and we had a good time, but with it being considered a “luxury” hotel they could make a few small changes to do better!

（由 Google 翻译）水疗中心的Melva带我参观了一些设施，真是帮了我大忙。她非常友善，也很专业。她本来很容易就把我拒之门外，因为我既不是住客，也不是来这里住一晚的，只是来看看设施而已。她不仅带我参观了不同的区域，还详细解释了酒店和公寓业主的各种福利。我非常感谢她提供的客户服务。 （原文） Melva in spa help me out so much by taking me on a tour of some of the facilities. She was very kind and professional. She easily could have blew me off because I neither was a resident or staying a night just looking at the facilities. Not only did she show me the different areas that she explained all the ins and outs of the different perks of the hotel and condo owners. I definitely appreciate the customer service she was able to provide.

（由 Google 翻译）最近入住这家酒店……非常失望。价格过高，整体氛围也很差。房间、大堂甚至电梯都非常昏暗。很多人在电梯里用手机看楼层按钮。虽然酒店可以直达河滨步道，但步行到商店和餐厅却要20-25分钟。代客泊车每晚要60美元，而且整个酒店都有一股异味……甚至连床单上都有。事实上，我回家洗衣服的时候还能闻到那股味道。河滨步道附近有很多更好的选择……而且这些酒店就位于河滨步道上，价格相同甚至更低。以后绝对不会再住这家酒店了。 （原文） Recent stay at this property... not impressed. It's overpriced and the total vibe is not good. Very dark hotel rooms, lobby and even elevators. Many people were using their phones in the elevator to see the floor selection buttons. And even though there's riverwalk access, the shops and restaurant are a 20-25 minute walk away. Valet parking is $60/night and lastly, there's a smell throughout the property... even in the sheets. In fact, I can still smell it on our clothes as we wash them at home. Much, much better options on the riverwalk... that are actually ON the riverwalk area, at the same or even lower price. Would not stay there again.

（由 Google 翻译）酒店布局 - 4/5。很多精心设计的艺术品，我非常喜欢。大堂有很多座位区。作为一家五星级酒店，它比我想象的要小得多。大堂中间有一个尴尬的楼梯，除非你去餐厅，否则客人无法进入。每次穿过大堂，你都会经过这个封闭的楼梯。大堂有两扇门彼此靠近，大堂通往电梯的通道变窄，所以你不会错过电梯。 酒店设施 - 3/5。泳池有点小，但屋顶泳池还是不错的。泳池位于四楼，所以从屋顶看出去的景色不多。泳池区域保持得很干净，工作人员也很友好。健身房也很小，健身房内没有桑拿房。去水疗桑拿需要付费。 “下午3点至6点的欢乐时光”可不是免费饮品，而是屋顶酒吧稍微便宜一些的饮品——所以，与其说是酒店欢乐时光，不如说是餐厅欢乐时光。 清洁度 - 5/5。没问题。 员工 - 3/5。客房服务、行李员、代客泊车员和技术人员都很棒。不过前台的工作人员人品参差不齐。有些人还算友好。然而，有个女士态度冷淡，另一个则漠不关心，毫无热情。给他们发信息询问房间预订也有点麻烦，因为如果是深夜，他们要到早上才会回复。我发现他们晚上过后才回复——没有任何通知告知客人系统即将崩溃，或者其他任何信息，直到系统恢复正常。 早餐 - N/A。没有免费早餐。 停车 - 3/5。代客泊车服务很棒，我得特别感谢Seth（还有另一个人，我记不清他的名字了，退房时帮我们拿行李），他服务周到热情。但是，如果您不选择代客泊车服务，酒店不提供停车位。您需要自己找附近的停车场或路边停车位，大多数情况下可能需要步行，而且根据时间的不同，也找不到空位。 退房 - 2/5。我们离开时拿到了正确的账单。大约10个小时后，我们收到一封邮件，说酒店（错误地）收取了我们从未享用过的“迷你吧食物”的费用。我们在收到邮件后一小时内就通过电子邮件向他们提出了这个问题。然而，直到将近一天后我们再次通过短信联系他们，他们才回复我们。他们没有查看我们发送的邮件，而是要求我们再次通过短信确认所有信息。经历了这一切之后，他们竟然声称会以“一次性礼遇”退款——这暗示着他们只是在帮我们一个忙，这更显得他们不诚实。在我们投诉之后，他们很快就收回了之前的声明。无缘无故地来来回回，彻底失去了客人的信任。 总的来说，这次体验只能打3/5分，远不及我目前在其他地方体验到的五星级。沟通问题是这家酒店最明显的缺点之一。这家酒店很有潜力，但仅凭这次经历，我可能不会再去了。 （原文） Hotel layout - 4/5. Lots of well thought-out art, I liked this very much. Lots of seating areas in the lobby. For a 5-star, it’s much smaller than what I imagined. In the middle of the lobby there is an awkward staircase that’s closed off to guests unless you’re visiting the restaurant. You’d pass by this closed staircase every time you’re walking through the lobby. There are two doors close to each other, and the lobby narrows into the elevators so you can’t miss them. Hotel amenities - 3/5. Pool was a bit small, but still nice that on it was a rooftop. The pool was located on the 4th floor so there’s not much view from the rooftop. The area is kept clean and the staff are friendly here. The gym is small too and there is no sauna access as part of the gym. You have to pay to go to the spa sauna. The “Happy Hour 3-6pm” is not free drinks, it’s slightly cheaper drinks at the rooftop bar—so think of it like a restaurant happy hour, not a hotel happy hour. Cleanliness - 5/5. No issue. Staff - 3/5. Housekeeping, bell staff, valet, and technicians are all great. The front desk however had varying personalities. Some of them were friendly. However, one woman was just straight up cold; and another was indifferent and had no warmth. Messaging them for room requests is also a bit tedious, because if it’s later in the night they would not respond until the morning. I only discovered that they do not respond after the night had passed—there is no notice telling guests that a system would be down, or anything else for that matter, until it all comes back on. Breakfast - N/A. No free breakfast. Parking - 3/5. The valet is great, I have to give a shoutout to Seth (and another fellow I can’t remember the name of who helped us with our bags when we checked out) for a personable experience. But if you don’t do valet, the hotel does not provide any parking space. You would have to find a parking lot or street parking nearby, which in most cases could be a walk and depending on the time of day you would not find available space either. Check out - 2/5. When we left we were given the correct folio. About 10 hours later, we received an email that says we were (incorrectly) charged by the hotel for “mini bar food” that we never took. We brought this up with them via email within the hour we received their email. However, we did not receive a response until we contacted them again almost a day later via text message. Instead of looking for the email we sent, they asked us to reiterate everything via text message again. After all of this, they stated that they would refund it under “one-time courtesy”—implying they were doing us a favour, which is even more dishonesty from their part. They quickly retracted their statement after we called them out. Too much back and forth for no reason and a loss of trust from a guest. Overall this was a 3/5 experience, which is far from all the 5-star I’ve experienced in other places so far. The communication issues is one of the most glaring letdowns of this hotel. This hotel has a lot of potential but I probably wouldn’t go back based on this experience alone.

（由 Google 翻译）所以我刚驻扎在德克萨斯州的侄子订了一个房间住了两晚，到达后他们说即使他预订了房间也不能租给他，因为他还不到21岁。我的侄子要求退款，因为他因未满21岁或以上而不允许，他们拒绝给他退款。你们就是这样对待我们的军队的吗？做得更好，变得更好！无论有无退款政策，他都没有理由不获得退款，因为他不知道自己必须年满 21 岁才能留在那里，并且再次成为军人！更好地培训您的员工！ （原文） So my nephew who just got stationed in Texas booked a room for 2 nights, upon arrival they state they can’t rent him the room even though he reserved it because he’s not 21. My nephew asks for a refund since he isn’t allowed to due to not being 21 or older and they refused to give him a refund. Is this how you treat our military? Do better, be better! There is no reason he shouldn’t have been refunded, regardless of a no refund policy since he was unaware he had to be 21 to stay there and again MILITARY! Train your staff better!

（由 Google 翻译）还可以，我不想相信负面评论，所以我尝试了一下，结果我印象并不深刻。我们一走进大堂，就闻到一股奇怪的味道，整个建筑的地板都铺着厚地毯，对去除气味毫无帮助。房间闻起来也有点奇怪，我首先注意到的是床单上有血迹。我没有报告，我只是把床单拿掉然后没用。当我儿子试图使用马桶座圈时，它马上就掉了下来，主门把手的挡块直接从墙上掉了下来，我 3 岁的儿子碰到了它，它就掉了下来。另一件事是，我问大堂服务员，如果我比原先预订的时间提前一晚离开，我是否会受到惩罚，他不知道答案，只是说我得等早上总经理来问她；我只是住了我付了钱的房间，以防万一，因为在之前的评论中人们提到过他们不会退款给你。他们距离海洋世界约 12 分钟路程，每天都提供早餐，工作人员很友好，但大楼里的气味对我们来说肯定不行。 （原文） It was okay, i didnt want to believe the negative reviews so i gave it a shot and i will say i was not impressed. As soon as we walked in the lobby there was a weird smell, the entire buildings floor is thick carpet which doesnt help at all with odors. Room smelled a little funny too, first thing i noticed was a blood stain on a bed sheet. I didnt report it , i simply took that sheet off and did not use it. Toilet seat came right off when my son tried to use it, the main door handle stopper came right off the wall literally my 3 year old touched it and it fell. Anpther thing is i asked the lobby clerk if i will be penalized for leaving 1 night before what i originally reserved and he didnt know the answer and just said ill have to wait for the GM in the morning to ask her; i simply stayed what i paid for just in case as in previous reviews people have mentioned they will NOT refund you. They are aboht 12 minutes from seaworld, they have breakfast daily and the staff is nice but the smell in the building is for sure a no for us.

（由 Google 翻译）走进酒店，闻到一股怪味，但因为前台很干净，所以我没在意。我们到了房间，看得出房间很久没打扫了，或者只是匆匆扫过。房间里有以前住过的食物残渣，门后有垃圾，镜子很脏，浴室的水槽里还有头发。我下楼和管理人员反映了这个问题，经理说她会派人来打扫房间。我们离开后回来，发现唯一被“打扫”过的只有浴室。其他的一切都还在原地。第二天，我们醒来发现墙上有一只蟑螂在爬。这下我们彻底崩溃了，赶紧退房离开了。以后再也不会住这家酒店了。 （原文） Walking into the hotel had a funky smell but I disregarded it due to it being clean up front. We get to our room and you can tell it hadn’t been cleaned in a while or they just sped thru it. There was food from previous stays, trash behind the door, mirrors dirty and bathroom had hair in sink. I went down spoke to management and let them know about the problems and the manager said she would get someone to clean the room once we stepped out. We left, came back and the only thing that had been “cleaned” was the bathroom. Everything else was still there. The following day, we wake up and there is a roach crawling on the wall. That did it for us, we checked out and left. Will never stay at this hotel ever again.

（由 Google 翻译）他们正在利用靠近海洋世界的位置。除了前台工作人员很好之外，这个地方没有其他更好的地方。我们发现我们房间里的微波炉坏了，电话坏了，浴缸里到处都是头发，好像没有正确清洁一样。当我的朋友晚上去投诉时，他们提到要到第二天下午才能修好，而我们第二天就要退房，甚至懒得提供不同的房间。早餐时间也排了很长的队。午夜过后，楼上的房间里仍然传来音乐和喧闹的声音。浪费钱而且价格过高。 （原文） They are taking advantage of location near Sea World. Nothing else so good about this place except front desk staff was nice. We figured in our room Microwave was broken, phone wasn’t working and there were hair all over in our barth tub as if it wasn’t cleaned properly. When my friend went to complaint in night they mentioned they can’t fix it until next day afternoon and we were checking out next day, even didn’t bother to offer a different room. Also at breakfast time there was such a long queue. There was music and loud noise as well past midnight in the room above. Waste of money and overpriced.

（由 Google 翻译）第一晚睡着了，第二天早上我立刻发现床单间有一只臭虫在爬。我把它拿到前台给他们看，他们说会给我安排到另一层楼，并让我付费去洗衣房洗衣服，让我打电话退款。我打电话给第三方退款，第三方说酒店应该退还我的钱。所以我不会再住这里了，因为没有什么比把臭虫带回家更划算的了。 （原文） Slept first night and in the morning I immediately saw a bed bug crawling in between my sheets. I took it to the front office to show them and they said they’d put me on a different floor and pay for me to wash my clothes in their laundry facility and that I should call for a refund. I called the third party for the refund and the third party said the hotel should’ve refunded me my money. So I would not stay here again solely because nothing is worth taking bed bugs to my home.

（由 Google 翻译）我喜欢这个地方，前台的女士们人都很好。我喜欢酒店附近有一些餐厅，54 酒吧和烧烤店距离酒店只有几步之遥 （原文） I love this place the lady's at the front desk are really nice.. I like that there was some restaurants close by 54 bar and grill was a walking distance from hotel

（由 Google 翻译）在早餐咖啡区旁边看到一只蟑螂。房间很肮脏，有一股奇怪的气味，而且没有天花板灯。浴室很旧，淋浴间漏水。床单上有不同颜色的污渍和油渍。游泳池还可以，热水浴缸​​很好。位置很好，离海洋世界很近。早餐不好，我认为他们没有使用新鲜的食材，也没有更换华夫饼面糊。停车场光线充足，但曾看到一辆车被闯入。电梯很慢而且嘎嘎作响，就像要坏掉一样。我建议多花点钱预订旁边的万豪酒店。乐于助人的员工只是需要一些翻新 （原文） Saw a cockroach next to the breakfast coffee area. Rooms are dingy and have a weird smell to them and have no ceiling lights. Bathrooms are old and shower was leaking. Bed sheets had different colored stains and grease stains on them. Pool was OK hot tub was nice. Good location near sea world. Breakfast was not good, I don’t think they use fresh ingredients and don’t change out the waffle batter. Parking is well lit, but have seen a car broken into. Elevator was slow and rattled like it was going to break. I’d recommend spending the extra and booking the Marriott next to it. Helpful staff just needs some renovation

（由 Google 翻译）从昨晚入住的那一刻起，我在这里的体验就无比美妙。一切始于前台的Anthony，他热情友好，乐于满足我们的任何需求。他准备好了房间钥匙，并立即为每个人递上水。我的房间简直完美！我觉得他能读懂我的心思。房间位于高楼层，视野开阔，就在走廊尽头。他怎么知道那里对我来说就是完美和天堂？我以前从未来过这里，也从未在任何地方见过他。我当时非常疲惫，直到今天下午离开才离开房间。我迫切需要一杯咖啡。我更喜欢餐厅里的咖啡，虽然房间里当然也提供咖啡。我得晚点再写完这篇文章——不知道该怎么保存——我还有很多好话要说。 （原文） Starting from the moment we checked in last night I have had the most amazing experience here. It started at the front desk with Anthony and his kindness and willingness to accommodate any request. He had our room keys ready and immediately offered water to everyone. My room was so perfect! I think he could read my mind. High floor with a nice view and the end of the hall. How did he know that is perfection and heaven for me? I have never been here before and don’t think I ever met him anywhere. I was very tired and didn’t leave my room until our departure this afternoon. I desperately needed a cup of coffee. I prefer restaurant coffee although of course they provided it in the room. I have to finish this post later - don’t know how to save it - I have many more good things to say.

（由 Google 翻译）酒店地理位置绝佳，可直达河滨步道，周围遍布餐厅、礼品店和咖啡馆。我们入住这家酒店是为了参加美国海军陆战队生日庆典活动。 房间干净整洁。 停车位充足（停车场就在街对面），但需付费。 我很想给服务打五星，但活动期间工作人员不足，我们只能自己想办法，因为找不到任何宴会工作人员能真正解答我们的疑问或满足我们的需求。 除此之外……我在屋顶泳池找到了我的绿洲。泳池干净整洁，大小适中，非常适合放松身心，进行短距离游泳。我很幸运，上午10点，在恒温泳池里，只有我一个人，可以欣赏圣安东尼奥的城市美景。 （原文） Very strategic location, the hotel has direct acces to Riverwalk, surrounded by restaurants, gift shops and coffeshops. We were staying there for The USMC Birthday Event. Room was nice n clean Plenty of parking (parking garage are just across the street) with a fee I wish I could give 5 stars for the service, but there's not enough staffs for the event and we just have to figure things out by ourself, coz we can't find any banquet staff that could really give us answer or want we need. Other than that...I found my oasis at the Roof top pool. It was nice, clean and just enough to relax and do short lap swimming. I was lucky, there's only me at 10am in the heated pool enjoying San Antonio city views.

（由 Google 翻译）我在圣安东尼奥凯悦酒店的体验非常棒。首先，我要特别感谢代客泊车的Alex，他超级友好，服务周到。我问他入职多久了，他说才第三天，但你根本看不出来，因为他工作非常熟练。他帮我把行李搬到前台，帮我办理了代客泊车手续，而且非常有礼貌和耐心。我来自加州，对圣安东尼奥不太了解，所以他给我推荐了市中心的好去处，这真的很有帮助。前台的Anthony也很棒，办理入住非常快捷方便。其他员工也都非常友好，酒店本身干净舒适，而且后面还能欣赏到河滨步道的优美景色。下次一定还会选择入住！ （原文） I had an awesome experience at the Hyatt Regency San Antonio. First off, I want to give a huge shoutout to Alex in valet, he was super nice and went above and beyond. When I asked how long he’d been there, he said it was only his third day, but you wouldn’t be able to tell because he really knew what he was doing. He helped take my luggage to the front desk, got me set up with valet, and was super polite and patient. I’m from California and didn’t know much about San Antonio, so he told me about all the good spots in downtown, which was really helpful. Anthony at the front desk was also great and made check-in quick and easy. The rest of the staff were just as friendly, and the hotel itself was clean, comfortable, and had a really good view of the riverwalk in the back. Definitely would stay here again!

（由 Google 翻译）我这次入住体验太棒了！强烈推荐这家酒店，楼下有可爱的小商店和餐厅。我肯定会再次入住。我爱上了圣安东尼奥。这片区域非常棒，有很多好玩的地方。河滨步道上有很多餐厅和商店。 （原文） I had such an amazing stay! This hotel is highly recommend with a cute lower floor with shops and restaurant. I would absolutely go again. I fell in love with San Antonio. The area is amazing lots to do. Many restaurants and shops on tge Riverwalk

（由 Google 翻译）河滨步道沿线的几家商家都告诉我们，在凯悦酒店打车最方便。尼克和他的朋友人特别好，非常友善。他们帮我们叫了出租车，我们几乎没等多久。非常感谢你们的帮助！下次我们再来圣安东尼奥，一定还会住在凯悦酒店。 （原文） We were told by several businesses along the Riverwalk that the best place to hail a taxi was at the Hyatt Regency. Nick and his friend were super nice and friendly. They called a cab for us and we didn't wait long at all. Thank you so much for your help! Next time we're back in San Antonio, we're going to make sure to stay at the Hyatt.

（由 Google 翻译）我强烈推荐您入住这家酒店。酒店完美，城市安全，而且乐趣无穷。至少我们每次入住都是如此。阿拉莫遗址也在步行范围内。 （原文） I highly recommend you stay here. The hotel is perfect, the city is safe and the fun seems to never stop. At least that has always been our experience. And The Alamo is within walking distance.

（由 Google 翻译）这篇评论完全针对代客泊车服务。我们到达后，DJ 和 Mo 帮我们洗了车，他们非常尊重我们，服务迅速，知识渊博。我们进去后才发现我们的预订被取消了！所以我们不得不回到外面去找可怜的 DJ 和 Mo，他们好心地把我们洗好的车又开回来了，这样我们就能知道该去哪里了。他们太棒了，我以后还会把车托付给他们。 （原文） This review is SOLELY for the valet service. We arrived, valeted with DJ and Mo who were incredibly respectful, prompt and knowledgeable, and went inside only to find our reservation had been cancelled! So we had to go back outside to poor DJ and Mo, who so kindly retrieved our valeted car again so we could figure out where we would go. They were wonderful and I would trust them with my car again.

（由 Google 翻译）房间干净舒适。我们入住很晚，但仍然受到了热情的接待。虽然所有员工和服务都很棒，但我还是想特别表扬负责早餐的团队，尤其是Alondra。她非常乐于助人，人也很好。她记住了我宝宝的名字，这样第二天就能迎接他了。她精力充沛，毫不犹豫地回答了我们的任何问题。 我还会再来，就为了体验她和她团队提供的优质服务！ （原文） The room was clean and comfortable. We came in very late and were still greeted warmly. While all the staff and service were good I would like to shout out the team working the breakfast and especially Alondra. She was so helpful and nice. She learned my baby’s name and remembered it so she could greet him the next day. She was full of energy and answered any questions we had without any hesitation. I would come back again just to experience the kind of service we received from her and the rest of her team!

（由 Google 翻译）我最近入住的是 Embassy Suites Riverwalk 酒店，早餐团队的服务让我的入住体验格外难忘。Jesse、Noe 和 Josh 每天早上都尽心尽力，让早餐充满惊喜。 Josh 和 Noe 每天都会精心准备美味的煎蛋卷，并热情地和我打招呼，让我每天都充满期待。他们的友善和细致入微的服务给我留下了深刻的印象。 Jesse 非常热情周到。他经常过来询问我们是否需要什么，并在我们从自助餐回来后确保餐桌已被清理干净。他细致入微的服务让我们的用餐体验更加愉快。 总而言之，早餐团队非常出色，为我的入住体验增色不少。感谢 Jesse、Noe 和 Josh，让我的早晨如此美好！ （原文） I recently stayed at the Embassy Suites Riverwalk, and the breakfast staff truly made my visit exceptional. Jesse, Noe, and Josh went above and beyond every morning to make breakfast feel special. Josh and Noe prepared delicious omelets and greeted me warmly each day, making the mornings something to look forward to. Their friendliness and attention to detail really stood out. Jesse was incredibly kind and attentive. He stopped by our table often to check if we needed anything and made sure our table was cleared whenever we returned from the buffet. His thoughtful service made our experience even more enjoyable. Overall, the breakfast team was outstanding and added so much to my stay. Thank you, Jesse, Noe, and Josh, for making my mornings wonderful!

（由 Google 翻译）几年前住过这家酒店，所以觉得上周末来这里住是个不错的选择。房间里到处都需要补漆。如果你个子矮，淋浴喷头还好用，但如果你个子高，就要做好打扫卫生的心理准备了。床很舒服。没有客房服务，只有一个附属餐厅，价格过高。代客停车服务简直荒谬。两晚126美元。接车的等待时间很长。早餐还可以，但土豆太难吃了。员工很友好。总而言之，我可能不会再住这里了。 （原文） Stayed at this hotel years ago so I thought it would be a good choice last weekend. Room needed paint touchup everywhere. Shower head was good if you're short, but if you're tall be prepared for acrobatics to get clean. Bed was comfortable. No room service, just an attached restaurant, which was overpriced. Valet parking was ridiculous. $126 for 2 nights. Wait times for vehicle pickup are long. Breakfast was ok, but the potatoes were terrible. Employees were friendly. Overall, I probably would not stay here again.

（由 Google 翻译）入住圣安东尼奥河畔大使套房酒店 (Embassy Suites Riverwalk) 的糟糕体验； 本周末，我在圣安东尼奥河畔大使套房酒店 (Embassy Suites Riverwalk) 住了一晚。我们原本计划住三晚，但办理入住后，我们很快意识到，以我们支付的价格而言，房间并不符合希尔顿的预期标准。 虽然能够提前入住房间很不错，但浴室和门框都存在明显的维护问题，对于这个品牌和价位的酒店来说，这是不可接受的。房间里还有一股奇怪的气味，我们在床上和被褥上发现了宠物毛发。 因此，我们决定提前结束入住。然而，酒店仍然收取了75美元的取消费。作为希尔顿荣誉客会会员和酒店管理领导力专业的毕业生，我对此感到非常失望。看到这样一个知名品牌如此漠视宾客体验——这本应是酒店服务的首要原则——实在令人沮丧。 出于过敏和健康方面的考虑，宠物不应该被允许睡在其他客人会睡的地方，尤其是在被褥上。宠物友好政策似乎有些过头，影响了其他客人的清洁和舒适度。 此外，晚间小酌也需要改进——佐酒小食种类有限，味道也差强人意。值得一提的是，早餐非常出色，尤其是现点现做的煎蛋卷，堪称此次入住的一大亮点。 （原文） Disappointed Stay at Embassy Suites Riverwalk; I stayed at the Embassy Suites Riverwalk in San Antonio this weekend for one night. We originally planned to stay three nights, but after checking in, we quickly realized that for the price we were paying, the room did not meet the expected Hilton standard. While it was nice that we were able to get our room a little early, the bathroom and door frames showed noticeable maintenance issues that were unacceptable for a property of this brand and cost. The room also had a strange odor, and we discovered pet hair in the bed and on the bedding. Because of this, we decided to end our stay early. However, we were still charged a $75 cancellation fee. As a Hilton Honors member and a Hospitality Leadership graduate, I was highly disappointed. It’s disheartening to see such a well-known brand show so little concern for guest experience — something that should always come first. Pets should not be allowed to sleep where future guests will, especially in bedding, due to allergy and health concerns. The pet-friendly policy seems to have gone too far, compromising cleanliness and comfort for other guests. Additionally, the evening kickback could use some improvement — the small food selections served with drinks were limited and underwhelming. On a positive note, the breakfast was outstanding, especially the made-to-order omelets, which were a highlight of the stay.

（由 Google 翻译）很棒的酒店！地理位置绝佳，就在河畔步道旁。房间干净整洁，设施齐全。我们不小心把一些贵重物品落在了保险箱里，酒店也确保我们找回了。早餐非常美味！比我吃过的大多数酒店早餐都好得多。我强烈推荐这家酒店。 （原文） Great hotel! Can't beat the location right on the river walk. Clean rooms with everything you need. We accidentally left some valuables in the safe and they made sure we got them back. Breakfast was delicious! Way better than most hotel breakfasts I've had. I highly recommend this place.

（由 Google 翻译）千万别去这家酒店。首先，房间脏兮兮的，墙壁都剥落了，地毯也脏兮兮的，而且服务态度极其恶劣。我一开始入住的是一个拐角房间，房间很宽敞。走进浴室，我发现浴缸简直令人作呕，浴缸把手上都锈迹斑斑，呈黄橙色，恶心极了。我要求换房，他们态度很好地答应了。结果到了第二个房间，浴缸更糟糕。我打电话下去，接电话的男人态度极其恶劣，竟然问我要不要取消预订。我挂断电话下楼，跟之前给我安排房间的那个女人说话，感觉她完全变了个人似的。她提供的房间没有我想要的——我想要一张特大床，因为我和我成年的儿子要住。她又重复了刚才那个男人的话：你要不要取消预订？开什么玩笑！这算什么服务？最后他们给我安排了一个小一点的房间，浴缸虽然没有锈迹，但浴缸周围有一圈黑色的锈迹。地毯污渍斑斑，光脚根本不敢走，墙壁也开始剥落。他们的回复是“要么接受，要么放弃”，还要收300美元。我被宰了，他们却毫不在乎，我真是太生气了。以后再也不会住希尔顿了。 （原文） Do not go to this hotel. First the rooms are dirty, the walls are chipping off, the carpet is filthy and their attitude is horrible. I first checked into a corner room, which was very spacious. I went into the bathroom and found the most sickening bath tub, with rust coming down the knobs of the tub. It was yellowish orange and gross. I asked for another room and they gave it to me with great customer service. When I went to the second room the bathtub was even worse. When I called down the man who answered was so rude about changing me. He asked if I wanted to cancel my reservation. I hung up and went down stairs. I spoke to the same women that put me in the room and it was like she was a completely different person. He options are not what I wanted a King bed for me and my grown son? So she said the same thing the guy said. Do you want to cancel your reservation? Are you kidding me. What kind of customer service is that. So I was put in a smaller room, the bathtub doesn't have rust it just has a black ring around the tub. the carpet is so stained that I wouldn't walk without my shoes and the walls are chipping off. And the response is take it or leave it and that will be $300.00. I am so upset about being taken advantage off and they just don't care. Never again Hilton

（由 Google 翻译）这家酒店臭虫泛滥！！管理糟糕透顶 入住这家酒店前请务必阅读我的评论。这家酒店连一颗星都不配。 这是我经历过的最糟糕的度假体验。这家酒店简直是我住过的最差的地方，感觉就像噩梦成真。我周六下午五点左右到达酒店。代客泊车员把九个多行李箱堆放在行李车上，准备送到房间，结果行李箱掉在了我的车上，刮花了引擎盖。刮痕后来擦掉了，但他们既没有承认也没有道歉。 接下来发生的事情让我彻底崩溃。我们到了房间后，我放下行李去了健身房。回来后，我发现墙上有臭虫。我立即打电话给酒店管理层说明情况，但他们挂断了我的电话，之后再也没有回电。一小时后我又打了一次电话，这次是个女人接的，说经理会给我回电。前台经理奥布莱恩终于回电了，说他们会给我们换房间，让我们去前台。我们收拾好所有行李，下楼，他给了我三美元让我擦干衣服上的虫子——要知道，我们一共两个人。我告诉他我要退款，他同意补偿一晚的房费。 周日早上，在新房间里，我又去找了奥布莱恩，因为我的肚子上有臭虫叮咬的痕迹。我穿着长袖长裤和袜子睡觉，而且睡在床单上面。新房间的墙上贴着臭虫的照片。这个地方臭虫泛滥。他甚至承认，在我们第一次投诉后，他亲自上楼去房间发现了臭虫。我告诉他我要两个房间的全额赔偿，他同意了，我父亲还录下了他说这些话。 周一早上退房时，奥布莱恩只补偿了一晚的房费。高级宾客服务经理贾斯敏告诉我，似乎只取消了一晚的房费。我播放了奥布莱恩的录音，他表示会补偿两晚的房费。贾斯敏最终取消了两晚的房费，但我仍然要支付代客泊车的费用，尽管他们把行李箱放在了我的车上。他们试图敲诈我，而且对这件事漠不关心。 这家酒店臭虫泛滥，管理糟糕，沟通也很差劲。他们明明知道有虫害，却仍然继续营业，让客人面临这种​​风险，真是令人作呕，骇人听闻。 因为这些人，我整个旅程都病怏怏的，害怕把臭虫带回家！回到家乡后，我不得不花几个小时在自助洗衣店洗衣服，因为他们明明知道这个问题，却不去解决。 （原文） THIS HOTEL IS INFESTED WITH BEG BUGS!! MANAGEMENT IS HORRIFIC PLEASE READ MY REVIEW BEFORE STAYING AT THIS HOTEL. This does not even deserve any STAR This was the worst experience I have ever had on a vacation. This hotel is truly the worst place I have ever been, and it felt like my worst nightmares came to life. I arrived on Saturday around 5 p.m. The valet stacked more than nine suitcases onto a luggage cart to bring them to the room, and they dropped the suit cases on my car, scratching the hood. The scratch eventually came off, but they never acknowledged it or apologized. The next incident completely horrified me. When we got to our room, I set down my things and went to the gym. When I came back, there were bed bugs on the wall. I called management immediately to explain the situation, but they hung up on me and never called back. I called again an hour later, and a woman answered, saying a manager would return my call. The front office manager, O’Brian, finally called back and told me they would switch our room, asking us to come to the front desk. We packed up all our belongings, went downstairs, and he handed me three dollars to dry any bugs off our clothes mind you, there were two of us. I told him I wanted a refund, and he agreed to compensate one night. On Sunday morning in the new room, I went to meet with O’Brian again because I had bed bug bites on my stomach and I slept with a long sleeve, long pants on and socks as well as on top of the sheets. photos of bugs on the wall of the new room. This place is infested. He even admitted that after our first complaint, he went up to the room and found bed bugs himself. I told him I wanted full compensation for both rooms, and he agreed my father even recorded him saying this. When I checked out Monday morning, O’Brian had only comped one night. Jasmyne, the Senior Guest Service Manager, told me it appeared that only one night had been removed. I played the recording of O’Brian stating he would compensate both nights. Jasmyne eventually removed both nights, but I still had to pay for valet even though they dropped suitcases on my car. They tried to rip me off and was so nonchalant about this issue. This hotel is infested with bed bugs, has horrible management, and shows terrible communication. The fact that they know about this infestation yet continue to keep the hotel open and expose guests to this is absolutely disgusting and horrifying. I spent my whole trip sick and scared to bring bed bugs to my own home because of these people! I spent hours of time when I got back to my hometown at a laundromat because they aren’t addressing or fixing this issue but are obviously aware.

（由 Google 翻译）总的来说，体验很棒。Gavin 很棒，尤其是考虑到他看起来那么年轻。遇到一个做事有条理的年轻人真是令人耳目一新。他甚至帮我把送来的杂货和鲜花在办公室里保管了一个小时（因为我们迟到了），好像这事儿根本没问题。 我们房间的地板有点脏，不过用湿毛巾快速拖了一下就干净了。经济型房间，阳台可以俯瞰河滨步道？非常值得，绝对还会再住这里。 Gavin 让我感觉像是已经来过这里20次了。就像我说的，很棒的体验。给自己一个机会，住在这里吧。 （原文） Great experience, overall. Gavin was great, especially considering how young he appears to be. It’s refreshing to meet a young man who has his priorities straight. He even held the groceries and flowers I had delivered, in the office for an hour (because we were late) like it was no problem whatsoever. The floor in our room was a little dirty, but a quick mop with a wet towel took care of it. Budget room with a balcony overlooking the Riverwalk? Well worth it, would absolutely stay here again. Gavin made me feel like I’d been there 20 times. Like I said, Great experience. Do yourself a favor and stay here.

（由 Google 翻译）上周末，我和丈夫在这里度过了我的生日/结婚纪念日！我们非常喜欢这家酒店的一切，我们订了一间套房！！！我们经常来圣安东尼奥庆祝我的生日/结婚纪念日，在我们住过的所有酒店中，这家绝对是顶级的！！我们的房间带双阳台，干净整洁，工作人员非常友好，乐于助人。这家酒店的气味令人神清气爽。我们的房间就像一间非常宽敞的一居室公寓！我们一定会再来的，希望再次入住同样的房间！！ （原文） My husband and I spent my birthday/our anniversary weekend here this past weekend! We loved everything about this hotel we got a suite!!! We come often to San Antonio for my birthday/our anniversary and out of all the hotels we have stayed at this one was TOP TIER!! We had a double balcony the rooms where so clean and neat the staff was extremely friendly and helpful. This hotel SMELLED so amazing and refreshing. Our room was like a one bedroom apartment very spacious! We will definitely be back and hope to get our same exact room again!!

（由 Google 翻译）我和妻子参加完婚礼后入住这家酒店。当我们试图进入房间时，门锁完全无法识别我们的房卡。红灯或绿灯都不亮，我们进不去房间。我回到大堂想换新房卡，结果还是进不去。第三次和保安一起回到酒店后，他们确认我们的房门断电了，没有维修人员的帮助我们根本无法进入。如果维修人员不是要到第二天早上才上班，这倒也没什么大不了的。然而，我和妻子被迫在大堂等待保安尝试开门，最终不得不搬到另一个房间过夜，第二天早上再来处理这个问题。第二天早上我们终于可以进房间了，但整晚都无法使用我们的衣服和个人物品。要知道，我们刚参加完婚礼，当晚我们只穿着正式的礼服，而且没有带任何洗漱用品。我知道门锁可能会出故障，但是酒店晚上不安排维修人员，让客人被锁在房间外，这是完全不可接受的。在这场磨难中提供帮助的工作人员非常热心，尽了全力，但这并不能改变这段经历有多么糟糕。 （原文） My wife and stayed at this hotel after attending a wedding. As we tried to enter our room the door lock would not register our key card at all. No red light or green light and no access to the room. I returned to the lobby to receive new cards and again could not access our room. After returning a third time with security it was confirmed that our door was without power and we had no way to enter without maintenance intervention. This would not be such a big deal had maintenance not been unavailable until the next morning. Instead, my wife and I were forced to wait in the lobby as security attempted to open the door and eventually were forced to stay in a separate room for the night and return to the issue in the morning. We were finally given access the next morning, but had no access to our clothing or personal items for the entire night. Keep in mind that we had attended a wedding and so the only clothing we each had were formal attire for that entire night and we had none of our toiletries. I understand that door locks might fail, but to not have maintenance staff available overnight and allowing customers to be locked out of their room is completely unacceptable. The staff who assisted during this ordeal were incredibly helpful and did all they could, but that does not change how horrible the experience was.

（由 Google 翻译）他们在这里斤斤计较。不值这个价钱。每晚都很贵。不像其他假日酒店那样提供免费早餐。停车费为每晚 40 美元，而且车位太近，你的车门很可能会撞坏。没有游泳池，附近只有一家昂贵的餐厅，考虑到你支付的一顿饭的价格，食物很差。大堂没有免费的咖啡或水。大堂小店的 12 盎司瓶装可乐要 5 美元。河景房可以看到废弃的老建筑的屋顶。因为是商务旅行，所以公司支付了所有费用，但如果没有的话，我不会住在这里。尤其是如果我付钱的话。至于河滨步道，对于那些不知道的人来说，它只是一条流经市中心的人工河/小溪，到处都是价格过高的商店和餐馆，大多数情况下食物都很差。有几个不错的吃饭的地方，但要计划花掉一大笔钱。 （原文） They nickel and dime you here. Not worth the price. Expensive per night. No free breakfast like other Holiday Inns. Parking is $40 a night and spaces are so close plan on your car getting door dinged most likely. No pool, one expensive restaurant on sight to eat with sub pare food considering the price you pay for a meal. No free coffee or water in the lobby. $5 12oz bottle of coke at little snack shop in the lobby. The river view rooms consist of looking at rooftops of old abandon buildings. Business trip so company paid for everything but I would not stay here otherwise. Especially if I was paying. As far as the riverwalk for those of you that dont know its just a man made river/creek that runs through the downtown are that is just littered with overprice shops and eateries with sub par food in most case. A few good places to eat but plan shelling out a pretty penny.

（由 Google 翻译）空调只有在房间里走动的时候才能用，但晚上一进房间就很热，空调就会停。我们要求带阳台的房间，但没能如愿，顶楼的房间还在施工，还要额外收费。我已经是假日酒店的会员很久了，这将是我最后一次住这家酒店了。请重新考虑换一家酒店，我的错，一分价钱一分货。 （原文） Ac only works when in the room walk all day only to come into a hot room at night the Ac will go off. We requested a room with a balcony didnt happen charged extra for a room on the top floor where the construction is. I have been a member with holiday inn for a long time this will be the last time I will stay with them. Please reconsider a different hotel my fault get what you pay for.

（由 Google 翻译）这家酒店位于河滨步道，地理位置绝佳。不过，它确实需要认真维护一下。我们的房间非常破旧肮脏。入住第一天，我们花了一整天时间打扫家具和地板。油漆剥落，灯罩污渍斑斑，梳妆台和橱柜上满是划痕和凹痕……你懂的。最糟糕的是马桶排水不畅，污水味儿窜进了房间。 这家酒店本来可以更好，但这家连锁酒店必须加大投入。他们说位置可以弥补一些缺点，但这次却事与愿违。在他们把位置修好之前，我还是会住在别的地方。考虑到目前的状况，每晚40美元的停车费也让人难以承受。 （原文） This hotel is in a fantastic location on the Riverwalk. It's in need of some serious maintenance though. Our room was extremely worn and dirty. We spent the first day at check in actually cleaning the furniture and the floors. Peeling paint, stains on lampshades, gouges and scratches on dresser and cabinets... you can get the picture. Worst thing was that the toilet drained and let sewer gas into the room. This hotel could be much better, but the chain is going to have to put some investment into it. They say location can cure some sins, but it didn't help in this case. I would stay elsewhere until they get it together. $40 a night for parking was also a bank breaker given the current state of things.

（由 Google 翻译）一共住了三晚，房间很棒。员工非常热情友好。晚餐服务员服务周到，彬彬有礼。我度过了一段美好的时光。下次肯定还会入住！哦，对了，我有没有提到他们酒店后门直通河滨步道！ （原文） Spent the total 3 nights there, the room was very nice. The staff was super pleasant.The servers at dinner were amazing and very proper. I had a wonderful time.There would definitely stay again! Oh, and did I mention they have a back Door right to the river walk!

（由 Google 翻译）在温德姆俱乐部酒店度过了愉快的时光。 前台接待员贾斯汀和他的团队的服务非常出色，完全符合我们的预期。 贾斯汀总是能迅速地帮助我们解决任何问题，而且在我们入住期间，他每天都面带微笑，态度热情友好。 房间干净整洁，厨房设施齐全。沙发床虽然不是最佳选择，但我们最终还是睡在了大床上，因为床铺更舒适。 房间旁边就是建筑物，阳台下方就是垃圾桶，这让我们不太满意。虽然没有异味，但仍然很碍眼，而且从阳台上也看不到什么风景。 酒店离一些地方还算近，但步行到热门或人流密集区域大约需要15分钟。附近5分钟车程就有一家HEB超市，这对我们来说非常方便，因为我们更喜欢在家用餐。 感谢你们的热情款待，下次有机会我们还会选择入住你们的酒店，或者如果合适的话，也可以试试你们的姐妹酒店。 附言：我们喜欢Evo的 （原文） Great stay with Club Wyndham. Front desk and service from Justin and Team were up to par for us. Justin was quick to help us with any needs and had a smile with a great attitude each day we saw him during our stay. The rooms were clean with a full kitchen set. Pull out bed was not the best but we all bunked on the king bed after we came to conclusion that the comfort would be better on the bed. We were not super ecstatic to have a room next to a building or trash cans below our balcony. Granted there was not any smell, it still was an eye sore, and we didn't get much view from our patio. We were decently close to some areas but pretty much a good 15 min walk to any popular or high traffic areas. There was an HEB 5 mins up the road and that was very helpful for us since we like to eat in more than out. Thank you for having us and we may see you next round or try your sister destination if we see fit. P.s. we love the evo's

（由 Google 翻译）饭店的位置很好，的运河，教堂等景点都用走路就可以到，而且附近一带的治安跟整洁度不错，晚上行走时马路很明亮而且也没有像西雅图或者旧金山那样一堆流浪汉或奇怪的人。房间宽敞设备完整，整体来说算是很舒服的住宿环境。而缺点就是check in 时间花太久了，已经预定好了，而且也没有什么人在排队，不知道为什么柜台还要花那么多时间在处理，然后停车强迫只能代客泊车，已经给了停车费又要给小费，真的觉得无法理解。 （原文） 飯店的位置很好，的運河，教堂等景點都用走路就可以到，而且附近一帶的治安跟整潔度不錯，晚上行走時馬路很明亮而且也沒有像西雅圖或者舊金山那樣一堆流浪漢或奇怪的人。房間寬敞設備完整，整體來說算是很舒服的住宿環境。而缺點就是check in 時間花太久了，已經預定好了，而且也沒有甚麼人在排隊，不知道為什麼櫃檯還要花那麼多時間在處理，然後停車強迫只能代客泊車，已經給了停車費又要給小費，真的覺得無法理解。

（由 Google 翻译）几个月前，我在这里预订了两间房，一间给我和妻子，另一间给我的两个儿子和一个孙子。我们只住三天，看看我和妻子在当地感兴趣的几处房产。10月22日，星期三，我们飞往德克萨斯州圣安东尼奥。在从机场开车去度假村的路上，我收到了度假村预订代理的短信，说预订出了问题，他们无法再接待我们。他们想把我们安排到另一家酒店。我决定亲自处理这个棘手的问题，于是我们继续前往度假村。到达度假村前台后，我们被告知，这家度假村实际上是分时度假，这一点我们在预订时并没有明确说明，我们预订的其中一间套房的主人正在行使他/她的权利，把我们赶出去，并收回他们的套房。我们得到的选择是保留另一间套房，并在另一家酒店预订第二间套房，因为度假村没有其他空房。所以，他们想把我的家人分成两家酒店。我立即打电话给美国运通白金卡，他们立即退还了我的费用，是的！美国运通介入后我才立即拿回了钱。如果我不得不猜测的话，真正的原因是，当他们发现市政府在我预订住宿几个月后，决定举办一个盛大的城市节日来庆祝亡灵节时，他们提高了价格。所以，为什么要让我们按照几个月前支付的价格入住，而不是从现在涌入该地区酒店参加节日的游客身上赚取更多。旅行者要小心。无论您提前多久预订，这个度假村都不会尊重您的住宿。他们毫不羞愧地将您的团队分成两家酒店，并允许您违反他们的不退款政策并退还您的钱，即使问题出在他们身上。 以下是我收到的度假村回复： 业主回复 7 小时前 感谢您分享对我们酒店的详细评价。我们明白我们在这方面做得不够好，希望今后能有所改进。这样的评价有助于我们找到需要改进的地方。 哇！自动回复。道歉呢？至少这条回复完全符合我的评价。对顾客漠不关心，只关心他们的底线。 （原文） A few months ago, I reserved two rooms here, one for my wife and I and the other for two of my sons and one of my grandsons. We were staying just three days to look at a few properties that my wife and I were interested in seeing throughout the local area. We flew into San Antonio Texas on Wednesday October 22nd. On the drive from the Airport to the resort I received a message from the booking agency used by the resort stating that there was a problem with the reservation and that they would no longer be able to accommodate us. Instead, they wanted to place us in another hotel. I decided that I wanted to handle this dilemma in person, so we continued on to the resort. When we arrived at the front desk of the resort, we were told that the resort was actually a time share, something not made clear to us when we booked our stay in, and the owner of one of the suites that we had booked was exercising his or her right to bump us out and claim their suite. The option that we were given was to keep the other suite and book a second suite in another hotel as there were no other accommodations available in the resort. So, they wanted to split my family into two separate hotels. I called American Express Platinum immediately and was refunded my charges immediately, Yes! It took American Express to get involved for me to get my money back immediately. If I had to guess, what was really going on was that they hiked up their prices when they found out that the city decided months later, after I booked our stay, that they were going to host a huge city festival in celebration of Dia De Los Muertos. So why let us stay at the prices that I paid months ago versus making more from tourists that were now flooding the hotels in the area to attend the festival. Traveler beware. This resort does not honor your accommodations no matter how far in advance you booked. They show no shame in splitting your party into two hotels versus allowing you to bend their no refund policy and returning your money, even when the problem stems from them. So here's a response that I received from the resort: Response from the owner 7 hours ago Thank you for sharing your detailed review about our property. We understand we have missed the mark here and hope to improve going forward. Reviews such as this help bring our areas in need of improvement to light. Wow! An automated response. Where's the apology? At least this response shows exactly what I wrote in my review. Lack of care for the customer, only concern for their bottom line.

（由 Google 翻译）位置很棒，步行即可到达圣安东尼奥市中心的所有景点。不过，酒店本身并不好。酒店很干净，但总体来说不太方便。厨房设施齐全，但炊具和餐具不够用。酒店有电视，但就其设置的观看距离而言，电视太小了。套房里有洗衣机和烘干机，里面堆满了脏衣服。主卧卫生间的窗户关不严，所以整晚圣安东尼奥市中心的噪音都直接传进了我们的房间。第二间卫生间的水龙头从我们入住的第二天就开始发出呜呜声，在我们入住期间，它一直发出呜呜声，而且声音每天都越来越大。电视不是智能电视，所以无法登录您订阅的流媒体服务，他们希望您在手机上安装他们的应用程序（这需要完全权限），然后将您想看的内容从手机投射到电视上。电视也被锁上了，你无法连接自己的设备。为了让我们一家人用U盘看我们传统的“度假电影”，我不得不彻底关闭他们的安全设备。他们的网络服务不稳定，安全性差，而且速度很慢。房间布局也很奇怪。有些插座能用，有些不能用。有些灯开关能控制灯，有些似乎什么都控制不了。主浴室的灯开关在另一个房间里。 酒店位置非常好，离所有地方都只有几英里。河滨步道就在后门外。大教堂就在几个街区之外。周围有餐厅、商场、景点和各种活动。尽管这家酒店由一家以咄咄逼人而闻名的分时度假公司经营，但他们只会在你第一次入住时听到一次推销，如果你说你不感兴趣，你就再也听不到他们任何消息了（他们的代理商在购物中心、阿拉莫、海洋世界，甚至在街上走走，都会听到他们的声音）。楼顶有个漂亮的泳池，景色也不错。要不是每次转身都会遇到些小麻烦，住在这里应该会很舒服。 （原文） The location was fantastic, literally walking distance to everything downtown San Antonio offers. That said, though, the hotel itself was not great. It was clean, but overall it was inconvenient. There's a full kitchen but inadequate cookware and utensils to actually utilize. There are TV's but they are small for the viewing distances the place has them set up for. There's a washer and a dryer in the suite, and they were full of dirty laundry. The bathroom window in the master suite did not close fully so all night the noise of down town San Antonio was filtered directly into our room. The faucet in the second bathroom started whining on our second day and continued to whine, getting louder every day, for the duration of the stay. The TV's are not smart TV's so no ability to log into of your subscribed streaming services, they expect you to install their app, which requires full permissions, on your phone and cast whatever you want to watch from your phone to their TV. The TV's are also locked down so that you cannot attach your own devices, I have to completely disable their security device in order for our family to watch our traditional "vacation movie" from a thumb drive. Their internet service is both spotty, poorly secured, and quite slow. The rooms are also laid out weirdly. Some outlets work, some don't. Some light switches operate lights, some don't seem to operate anything. The light switches for the master bath are in a different room. The location was really good, we were a couple miles from everything. Riverwalk is right out the back door. Cathedral is a few blocks away. There's restaurants, malls, sights, and activities all around. And despite the hotel being run by a time share company known for being quite pushy, they only got the one pitch when you first check in and if you say you're not interested you don't hear another peep from them on the subject (their agents at the mall, alamo, sea world, and just walking on the street will do that instead). They have a nice pool on top of the building with a nice view. Staying here would have been quite nice if every time we'd turn around there wasn't a new petty inconvenience.

（由 Google 翻译）周末住宿的好地方，很不错。第一天之后，床简直是最糟糕的。我以前在便宜的酒店睡过更舒服的床。我们被告知就在河滨步道上，但实际上，我们在河滨步道大坝的另一边。 （原文） Nice, decent place to stay for the weekend. The bed was absolutely the worst after day one. I have had more comfortable beds in cheaper hotels. We were told it was right on the Riverwalk, but in reality, we were on the other side of the Riverwalk dam.

（由 Google 翻译）这家酒店本身其实没什么不好，主要是温德姆俱乐部（Club Wyndham）的问题。他们为了让你成为会员，会撒谎，然后把你带回拉昆塔酒店（La Quinta Inn），而不是让你入住真正的会员酒店。之后你会发现，他们把你带回来的唯一目的就是告诉你，他们骗你注册更多积分，让你花7万积分兑换他们之前承诺的一次性免费积分。但实际上，你每年都要为这些一次性免费积分付费。如果你不付费，就达不到他们的客户满意度标准（CSL），之后每次旅行都要支付各种隐藏费用。我们的代表之前说，只要你选择8.4万积分的会员计划，就不会有这些费用。 所以，购物中心里的温德姆俱乐部代表都是骗子，千万别上当。我们之前被告知会获得一周的免费住宿，因为我们是第一个注册的，但到现在还没收到。我们多次联系过多人，甚至在上次回去的时候也跟他们说过这件事，因为我们发现他们之前说的都是谎话。 他们还给了我们一张停车礼品卡，说是注册时用来支付停车费的，结果这张卡根本用不了，害得我们不得不自己掏钱停车。我们也跟他们反映过这个问题，但没有任何进展。 所以，我们跟最初的代表沟通没有结果，跟给我们发合同的人沟通也没有结果，即使我们再次拜访，他们之前承诺或提供的东西也都没能纠正过来。我们最终发现，他们为了让我们注册成为俱乐部会员，完全是在撒谎。 （原文） Not really anything bad about this place in general more about Club Wyndham and how they lie to get you in as a club member just to bring you back to stay at LaQuinta inn instead of one of the actual club member hotels then find out that the only reason they brought you back to tell you they lied to you to have you sign up for more points and pay 70k for free points they gave you as a one time deal but now youll have to pay yearly for the free points we gave you as a one time use, if you dont then you dont meet our CSL Customer Satisfaction Level and you will now have to pay all these hidden fees our representative said wasnt there on any trip you take since you only want the 84k membership plan. So the Club Wyndham representatives in the mall are a scam and dont do it. We were told we would receive a free week as well as we signed up first before anyone else and still havent received it. We've reached out multiple times to multiple people and even told then when we returned this last time about it when we found out they lied about everything else. They also provided us with a gift card to pay for parking the time we signed up that didnt work so we end up having to pay for parking and told them about that with no luck on getting anything done. So working with our initial representatives we had no luck and telling the people who sent our contracts to us no luck and even when we did return visit we had no luck on correcting anything they promised us or gave us. All we did was found out the completely lied to us to get us to sign up as Club Members.

（由 Google 翻译）我是温德姆俱乐部会员，对此我深感后悔。每次入住度假村，都会被要求参加简报会，了解最新动态。上次入住时，他们邀请我参加简报会，并承诺会赠送一份礼物。然而，当我到达简报会现场时，却被告知要等到第二天，因为他们把我的简报会安排在了第二天，而不是我之前确认的日期。他们让我等了大约30分钟才安排我参加，结果还是让我第二天再来。我解释说我无法参加，原因是我的行程安排冲突，需要调整我前往圣安东尼奥的行程。30分钟后，在被告知我肯定无法参加简报会后，我不得不要求退还我的订金，作为参加简报会的保证。后来，他们打电话告诉我，他们已经为我安排了参加简报会的席位，让我回去。但我没有回去。虽然我按指示准时到达了会议地点，但他们并没有兑现承诺的礼物。年度维护费持续上涨，而且每次去度假村都会受到骚扰，所以现在觉得不值得去了。 （原文） I am part of the Wyndham Club, which I regret immensely. During every visit to the resort, you are asked to attend a briefing to receive the latest updates. During my last visit, I was asked to participate in the briefing and promised a gift for attending. When I showed up for the briefing, I was told to come the following day because they had scheduled my briefing for the next day, not the day I had requested and confirmed. They make me wait for approximately 30 minutes to accommodate me in the briefing, and then end up asking me to come back on the following day. I explained that I was unable to attend, and there was a reason for my scheduling conflict, which involved adjusting my itinerary for my visit to San Antonio. Thirty minutes later, after being told I would definitely not be able to receive the briefing, I had to ask for a refund of my deposit as a guarantee of attending the briefing. I was away from the resort when they called, asking me to return because they had found an accommodation in the scheduled briefing for me. I didn't return. Although I arrived at the meeting on time, as instructed, they failed to provide the promised gifts. Annual maintenance fees continue to rise, and the resort is no longer worth it due to the harassment received at every visit.

（由 Google 翻译）我们喜欢大使馆套房！我们有一个大家庭，所以这很有效。工作人员非常友好，事实上，早餐工作人员非常好，他们甚至还记得我妻子对乳制品过敏，为她定制了不含黄油的鸡蛋！酒店非常干净，但它没有获得五星级的唯一原因是因为它有点过时和破旧。这还不错，但它已经准备好更新他们每晚的收费。房间看起来像是 2000 年代初的房间，当时房间上次装修过。 唯一的其他问题是他们不提供自动客房清洁服务，由于新冠疫情的原因，许多酒店不再这样做，但您可以要求提供。如果我知道我们需要这样做，这会让旅行变得更好，所以如果你想要干净的毛巾和清除垃圾，请尽早打电话，位置很快就满了。 有用的提示：电梯很小而且很慢，如果您可以选择靠近楼梯的较低楼层的房间，那么在早上电梯满员时可以更快地到达。最好的房间是楼层编号最低的 1-9 号房间或 20-31 号房间。这些可以带您通过直接通往出口的楼梯。 （原文） We love Embassy Suites! We have a large family so this worked great. The staff was super friendly, in fact the breakfast staff was so good they even remembered my wife’s dairy allergy in custom made her eggs with no butter! The hotel was very clean, but the only reason it doesn’t get all five stars is because it’s a little dated and worn out. It is not bad, but it’s ready for an update for what they are charging per night. The rooms look like it was the early 2000’s when the rooms were renovated last. The only other issues is they don’t do automatic housekeeping, lots of hotels don’t do this any more for Covid reasons, but you can request it. If I had known we needed to do they it would have made the trip better, so if you want fresh towels and the trash removed call early, the spots filled up quickly. Helpful tip: the elevators are very small and slow, if you can pick a lower floor room by the stairs it makes for quicker access in the mornings when the elevators are full. The best rooms are the ones with the lowest numbers 1-9 on a floor or 20-31. Those get you by the stairs that go right to the exit.

（由 Google 翻译）这家酒店是一个惊喜。工作人员非常友好和乐于助人。免费早餐很好，尤其是煎蛋卷。他们还提供免费的欢乐时光和小吃。哦，他们有一辆班车，可以带你去 3 英里内任何你想去的地方。总的来说，房间很干净，尽管卫生间的门上有污迹的指纹。另外，窗户需要清洁。另一个缺点是健身中心有点热。但总体而言，这次经历积极多于消极。我会再次留在这里。 （原文） This hotel was a pleasant surprise. The staff was extremely friendly and helpful. The complimentary breakfast was good, especially the omelets. They also have a complimentary happy hour with snacks. Oh, and they have a shuttle that will take you anywhere you want to go within 3 miles. Overall the room was clean although there were smudged finger prints on the restroom door. Also, the windows need to be cleaned. One other negative was that the fitness center was a little warm. But overall the experience was much more positive than negative. I would stay here again.

（由 Google 翻译）我在这里待了一周多一点。我很欣赏前台友好的服务。如果您不提前 24 小时要求房间清洁服务，您将不会得到它。 我要了毛巾，第一天有人把它们放在我门边的塑料袋里。我真的很感激。下次它被放置在门边的走廊地板上。 早餐是我很长一段时间在大使馆套房吃过的最好的早餐，甚至是预制食品。 我晚上工作，所以我只能在周末享受经理特别优惠。 总的来说，我会再次入住。 （原文） I was here a little over a week. I appreciated the friendly service from the front desk. If, you don't ask for room cleaning service 24 hours in advance you will not get it. I asked for towels and the first day someone put them in a plastic bag by my door. I really appreciated that. The next time it was placed on the hallway floor by the door. The breakfast was the best that I have eaten in a long time at an Embassy Suites, even the prepared foods. I worked nights so I was only able to enjoy the manager special on the weekend. Overall, I would stay again.

（由 Google 翻译）我直到入住酒店后才阅读评论，但我不知道为什么有这么多不好的评论。办理入住手续的那位女士非常好，甚至给了我和我丈夫免费的水和零食。房间很干净，房间内部有点过时，但我喜欢它的美感。房间很宽敞！有两台电视，我们有一整个客厅，还有一间带特大号床垫的大卧室！室内游泳池很棒，我们去的时候没有人在那里，所以很高兴能有一个属于我们自己的游泳池。泳池里的水很冷，但是一旦你进去了，绝对没有人们在这些评论中所说的那么糟糕。当我们需要额外的毛巾和洗发水时，前台很乐于助人。早餐真的很好，我使用电梯从来没有遇到过问题。绝对推荐这个地方，非常漂亮和舒适！ （原文） i didn’t read the reviews until after i was already at the hotel but i’m not sure why there’s so many bad reviews. the lady at the check in desk was very nice even gave me and my husband free water and snacks. the room was clean, interior of the room was a bit outdated but i liked the aesthetic. rooms were very spacious! there was 2 tvs, we had a whole entire living room, as well as a big bedroom with a king sized mattress! the indoor pool was great, nobody was there when we went by so it was nice to have the pool to ourselves. the water in the pool is cold but once you get in there definitely not as bad as people make it seem in these reviews. the front desk was accommodating when we needed extra towels and shampoo. breakfast was really good and i never had a problem using the elevators. definitely recommend this place it’s very nice and comfy!

（由 Google 翻译）酒店非常漂亮和宽敞。即使有两个不同的团体抱怨要求升级，前台的工作人员也快速高效。我们的房间对于我们一家五口来说足够舒适和宽敞。游泳池和热水浴缸很棒，孩子们住在那里。早餐很棒，有很多选择，包括煎蛋吧，无论你想要什么。欢乐时光 5:30-7:30 （原文） Hotel was so nice and spacious. Staff at the front desk were quick and efficient even with two separate groups complaining demanding upgrades. Our room was comfortable and spacious enough for our family of five. The pool and hot tub were great the kids lived there. Breakfast was amazing and there were so many options to chose from to include an omelete bar anyway you want it. Happy hour from 5:30-7:30

（由 Google 翻译）度假/庆祝我女儿的生日！这是迄今为止我住过的最差的酒店。我没有读评论，但我肯定会写一篇！主管埃德不喜欢他的工作，也没有客户服务礼仪。我妈妈收到电子邮件说房间已经准备好了。我们到达时只被告知客人没有退房，下一个房间将在 50 分钟内准备好。房间还没有准备好。被告知要毛巾。到了房间，味道很臭，完全没有清洁用品的味道。房间感觉就像桑拿房。非常热。但走进酒店又热又闷。走进浴室，杀死了1号蟑螂。下去并向埃德解释了蟑螂的情况，他不在乎。告诉他房间也很热。说没有房间了。问客房服务员是否可以回房间。他说要等到第二天（当然那一天从未发生过）。 2 张大号床，但整理得不正确。在浴室里杀死了2号蟑螂。接下来要求毛巾但没有收到。 2小时后回电话，告知毛巾正在清洗。床单有股尿味。游泳池很浑浊，刚走进该地区我们的眼睛就灼痛。我可以继续讲述这次经历，但太多了。我们总共杀死了 17 只蟑螂，是的，我们把每一只蟑螂都算了一遍。我想说早餐工作人员很令人愉快。我不会在没有阅读评论的情况下入住另一家酒店。 （原文） On vacation/celebrating my daughter’s birthday as well! This is by far the WORST hotel I have ever stayed in. I did not read the reviews but am surely writing one! Ed the supervisor does not like his job and has no customer service etiquette. My mother received the email stating the room was ready. We arrived to only be told the guest did not check out and the next room will be ready in 50 minutes. The room still was not ready. Told to call for towels. Get to the room, bad smell, absolutely no smell of cleaning products. The room felt like a sauna. Extremely hot. But walking into the hotel it was hot and stuffy as well. Walk into the bathroom and killed roach number 1. Went down and explained to Ed of the roach and he could care less. Told him the room was hot as well. Said no more rooms. Asked if housekeeping could go back to the room. He stated not until the next day(of course that day never happened). 2 queen size beds and were not made correctly. Killed roach number 2 in the bathroom. Requested towels the next and did not receive. Called back 2 hours later, told towels are being washed. Bed sheets smelled like urine. The pool was very cloudy and our eyes burned with just walking into the area. I can go on and on about the experience but too much. In all we killed 17 roaches and yes counted every single one. I will say the breakfast staff was pleasant. I will not stay at another hotel without reading the reviews.

（由 Google 翻译）首先，我想澄清一下，我们喜欢大使馆套房（希尔顿）连锁酒店。我们住在这个位置是因为它对于我们的旅行目的来说很方便。我认为只说坏话是不公平的，因为我们的住宿期间有一些很棒的事情，所以我将从这些开始。床很棒，睡得很好。我们的房间空间很大，布置得很好，有一张特大号床和两张大号床的连通房。房间里的空调很棒*我们喜欢冷*前台服务员埃德非常友善-即使在与愤怒的人打交道时也是如此。 现在的缺点......蟑螂（不觉得需要详细说明）。黑色霉菌，首先我在泳池区域的天花板上注意到它，然后我在淋浴间的天花板上注意到它。每个通风口、过滤器、灯等处都会积聚灰尘。我知道有时很难到达其中一些空间，但我不相信它曾经是干净的。说他们有一个休息室，但它关闭了（不影响交易）。我们绝对不会回去，但我们确实结束了我们的住宿（3晚）。除了淋浴间的一小部分霉菌外，房间实际上非常漂亮和干净，所以我们一直呆在我们的房间里，除非我们要离开去城里。我想说的就是这些，不推荐，有点失望。 （原文） First, I want to clarify that we love the Embassy Suite (Hilton) hotel chains. We stayed at this location because it was convenient for the purpose of our trip. I don’t think it’s fair to say only bad things because there were some great things about our stay, so I’ll start with those. The beds were AMAZING, slept great. Our room had a lot of space and pretty well laid out, 1 King and conjoined room with 2 queens. Great AC in the room *we like it cold* The front desk clerk, Ed, was very kind- even while dealing with angry people. Now the cons… cockroach (don’t feel the need to elaborate). Black mold, first I noticed it in the pool area all over the ceiling then I noticed it in the ceiling of our shower. Dust build up in every vent, filter, light, etc. I get that sometimes it’s hard to get to some of these spaces but I’m not convinced it’s ever been clean. Said they had a lounge but it’s closed (not a deal breaker). We definitely won’t be going back, but we did finish our stay (3 nights). Besides the small section of mold in the shower, the room was actually really nice and clean so we stayed in our room except when we were leaving to go out on the town. That’s all I have to say, wouldn’t recommend and a little disappointed.

（由 Google 翻译）我们在德鲁里酒店及套房 (Drury Inn & Suites) 度过了非常愉快的时光。之前从未去过圣安东尼奥，所以选择酒店着实费了一番功夫，但我很高兴最终选择了德鲁里酒店及套房。酒店位置绝佳，可直达河滨步道 (River Walk)。酒店提供早餐和晚餐，饮品也一应俱全，这真是太棒了，我们在入住的三天里都充分利用了这一点。我们入住的是套房，感觉很不错，能够在房间里拥有自己的空间，做自己的事情，这真是太好了。屋顶泳池还不错，虽然没什么特别之处，但可以欣赏到一些城市美景。总​​而言之，这家酒店性价比很高，如果以后有机会再去圣安东尼奥，我们一定会再次入住。需要提醒的是，同一条街上还有一家姐妹酒店——德鲁里广场酒店 (Drury Plaza)，所以很容易将两家酒店混淆。 （原文） We had an awesome time staying at the Drury Inn & Suites. Having never been to San Antonio it was tough to choose a hotel, but I feel very happy we selected Drury Inn and Suites. The location is perfect with direct access to the River Walk at a good spot. Having breakfast and evening food and drink available was super, we took advantage of it all 3 days of our stay. We stayed in a suite which was nice, having a chance to be able to separate and do our own thing while in the room was huge. The rooftop pool was fine, nothing spectacular, but it had some nice views of the town. All in all it was a great value and would go back again if we are ever in San Antonio. One word of caution, there is a Drury Plaza sister hotel on the same street so it is easy to confuse the two.

（由 Google 翻译）真不知道从何说起！这绝对是我住过的最好的地方。服务绝对是最好的。我超爱欢乐时光服务。这让我省了一顿饭钱，感觉这次住宿物超所值。床简直是天堂。建筑很有历史感，也很有意思。我超爱这里的一切。 （原文） I dont know where to start! This is hands down the best place I’ve ever stayed. The service was by far the best. I loveeeeee the happy hour service. That saved me money on a meal and felt like I was getting the most bang for my buck on my stay. The beds were heaven. The building is so historic and interesting. I loveeeeee everything about this place.

（由 Google 翻译）地理位置非常好。步行即可到达河畔步道上的所有餐厅，步行约10分钟即可到达阿拉莫。唯一的缺点是浴室的门不能从里面锁上，这很奇怪。早餐很棒，他们还有欢乐时光活动，提供免费饮品，但我们没有参加。绝对会再次入住。 （原文） Very good location. Close enough to walk to all the restaurants on the river walk and about a 10 min walk to the Alamo. The only downside was the bathroom door didn't lock from the inside which was very weird. The breakfast was fantastic and they had a happy hour with free drinks but we didn't partake. Would absolutely stay there again

（由 Google 翻译）我们九月中旬在这里住了三晚。这里的位置绝佳，可以体验市中心的河滨步道。 我们的房间很舒适，虽然客房服务一直没有提供，直到最后一天我们才找到服务员。看来前台是按照我们的要求给我们加了分，而不是按天送达。没什么问题，就是垃圾桶满了。 我们每天都享用早餐，最后一晚下午5:30的休闲时间也很好，虽然没有酒水。 周六晚上泳池里挤满了喝啤酒的人，但周日下午我们却可以尽情畅游。非常棒。 车库每天23美元+税。可以自助停车，空间充足。我们直到退房并踏上Mission Trail之前都没用过车。 最讨厌的事情：豪华特大床房里的儿童马桶没有扶手。膝盖疼痛，被打了20下，还被用湿面条打。 （原文） We spent 3 nights here in mid Sept. You cannot beat the location for the downtown riverwalk experience. Our room was comfortable although room service was absent until we caught the attendant on the last day. Seems like the desk put us in for points instead of daily service as requested. No harm just full trash cans. We did enjoy breakfast daily and the 5:30 kick back on our last evening although no alcohol for us. The pool was packed with beer swillers on Sat eve but we had it to ourselves on Sun afternoon. Very nice. The garage was $23/day +tax. Self park and plenty of room. We never used the car until we checked out and embarked on the Mission Trail. Pet Peeve: Kiddie Commode in a King Deluxe Room and no grab bars. 20 lashes with a wet noodle for the knee pain inflicted.

（由 Google 翻译）德鲁里河滨酒店 (Drury Inn Riverwalk) 超出了我们的预期！从我们入住的那一刻起，每位员工都热情友好，工作勤奋。总经理尤其细心周到，团队的良好态度也体现了这一点——这里没有一个人愁眉苦脸！房间干净、宽敞、安静。早餐丰盛，晚上的“Kickback”活动提供各种食物、饮料和小吃，让我们的住宿更加愉快。感谢优秀的员工，这里将成为我们在河滨步道的首选之地！ （原文） The Drury Inn Riverwalk exceeded all expectations! From the moment we checked in, every single employee was warm, friendly, and incredibly hardworking. The General Manager was especially attentive, and it shows in the team’s great attitude—no one here wears a frown! The rooms were clean, spacious, and quiet. Breakfast was hearty, and the evening Kickback with food, drinks, and snacks made our stay even more enjoyable. Thanks to the amazing staff, this will be our go-to spot on the Riverwalk!

（由 Google 翻译）我和丈夫来这里庆祝结婚纪念日。环境非常吵闹。阳台套房的景色非常好。Booking.com 告诉我们，我们的房间是七楼的高级大床房。结果，我们的房间是六楼的特大床套房。非常老旧过时。浴室太小，如果走错方向，可能会弄伤自己。我们斜对面的酒店早上八点举办了泳池派对，音乐震耳欲聋。别相信那些宣传。房间根本不值这个价，你以为他们会为我们的结婚纪念日准备些好东西，比如送张卡片或鲜花。 （原文） My husband & I came here for our anniversary. Very noisy atmosphere. Or balcony suite had a very nice view. We were told through booking. Com that our room was a superior king on the 7th floor. Well, our room was a king suite on the 6th floor. Very old & outdated. The bathroom was so small that if you turned the wrong way, you could hurt yourself. The hotel diagonally across from us had a pool party with loud music at 8am. Don't believe the hype. It's not worth the price you pay for the room & you would think they would do something nice for our anniversary like a card or flowers

（由 Google 翻译）我们10月1日至10月3日期间住在德鲁里套房酒店 (Drury Inn & Suites)，因为要去那里看一场音乐会。酒店地理位置绝佳，步行即可到达演出场地，周边餐厅酒吧林立，方便我们探索周边地区。 遗憾的是，我们的客户服务出了点小问题。我之前安排了信用卡授权，好让我的朋友在我到达之前办理入住手续，但她到了之后，他们却拒绝了，坚持要从她的卡里扣款。他们还多收了50美元的停车费，结果我们多付了100美元，而不是50美元。他们花了一整天时间才把账单修好，而且还是需要我们自己去发现的，没有人主动通知我们。我们遇到的前台工作人员一直很粗鲁，不愿提供帮助。 更糟糕的是，我吃完早餐后就吐了，这真的很遗憾，因为餐饮经理其实人挺好的。虽然我们后来确实与其他员工进行了几次积极的互动，但最初预订的处理方式以及整体的客户服务体验确实让我们的入住体验不如预期。 简而言之，位置很棒，但服务问题绝对掩盖了原本可以更好的体验。 （原文） We stayed at the Drury Inn & Suites from October 1st to October 3rd for a concert. The location was absolutely perfect; within walking distance to the venue, as well as plenty of restaurants and bars. It made exploring the area really convenient. Unfortunately, we ran into some major hiccups with customer service. I had arranged a credit card authorization so my friend could check in before I arrived, but when she got there, they didn’t honor it and insisted on charging her card. They also overcharged us for parking by an extra $50, so we ended up paying $100 more instead of $50. It took a full day for them to fix the billing, and we had to notice it ourselves; no one informed us proactively. The front desk staff member we dealt with was consistently rude and unhelpful. To add to the disappointment, I ended up getting sick after breakfast, which was really unfortunate because the food and beverage manager was actually quite nice. While we did have a couple of positive interactions with other staff later on, the initial handling of our reservation and the overall customer service experience really made the stay less enjoyable than we’d hoped. In short, the location is great, but the service issues definitely overshadowed what could have been a much better experience.

闲来无事，圣诞周住了两天，早餐这里吃的。没有特别的，房间旧但是很干净。晚上天上可以看见流星哦。

（由 Google 翻译）我们的入住体验远超预期！从抵达的那一刻起，工作人员就热情周到，经理保罗更是体贴入微。酒店举办的婚礼美轮美奂，每个细节都安排得尽善尽美。我们的房间充满乡村风情，别具魅力，舒适无比，是周末放松度假的完美之选。每天晚上，我们围坐在篝火旁，享受着温馨的夜晚，这让整个体验更加特别。我们迫不及待地想要再次入住！ （原文） Our stay exceeded all expectations! From the moment we arrived, the staff was welcoming and attentive, and manager Paul was exceptionally accommodating. The wedding hosted at the property was absolutely beautiful, and every detail was handled with care. Our room was rustic, charming, and incredibly comfortable, the perfect retreat for a relaxing weekend getaway. We ended our evenings gathered around the fire pit, which made the experience feel truly special. We can’t wait to return for another stay!

（由 Google 翻译）从抵达塔帕蒂奥温泉度假村的那一刻起，我们就仿佛置身于宁静祥和的德州丘陵地带梦境之中。这里的景色美得令人窒息——连绵起伏的丘陵、金色的日落，还有那清新的德州空气，瞬间就能驱散所有的压力。 我们的房间一尘不染，宽敞明亮，设计精美，既保留了乡村的质朴魅力，又兼具现代的舒适感。我们尤其喜欢那个私人露台，清晨可以在那里啜饮咖啡，夜晚可以仰望星空。 从前台到餐厅，我们遇到的每个人都热情友好，真心实意地希望我们的入住体验能够完美无瑕。说到餐厅，那里的食物真是美味极了。 我和丈夫打了一轮高尔夫，离开时都感觉神清气爽，精神焕发。无论您是想寻找浪漫之旅、放松身心的独处时光，还是与朋友们共度欢乐周末，塔帕蒂奥温泉度假村都能满足您的所有需求。 我们迫不及待地想要再次光临。这里是博尔尼的一颗隐藏的宝石，现在已经成为我们在德州丘陵地带的首选度假胜地！ （原文） From the moment we arrived at Tapatio Springs, we felt like we’d stepped into a peaceful Hill Country dream. The views are absolutely breathtaking—rolling hills, golden sunsets, and that fresh Texas air that instantly melts your stress away. Our room was spotless, spacious, and beautifully designed with rustic charm and modern comfort. We especially loved the private patio where we could sip coffee in the morning and watch the stars at night. Every single person we encountered—from the front desk to the restaurant—was warm, welcoming, and genuinely eager to make our stay special. Speaking of the restaurant, the food was phenomenal. My husband and I enjoyed a round of golf and we both left feeling completely rejuvenated. Whether you're looking for a romantic getaway, a relaxing solo retreat, or a fun weekend with friends, Tapatio Springs delivers in every way. We can’t wait to come back. This place is a hidden gem in Boerne, and it’s now our go-to escape in the Hill Country!

（由 Google 翻译）我最爱的欢乐时光好去处。Dustin、Steven 和 Angielis 都超棒！每个人都非常友好热情。不过，他们现在强制调暗的灯光让体验大不相同。不太喜欢。写评论有点困难，幸好我带了手电筒 😉 （原文） My favorite Happy hour spot. Dustin , Steven and Angielis are amazing! Everyone is so friendly and welcoming. However the dim lights that they are now enforcing make for a very different experience. Not a fan. Trying to post the review was difficult but I had a handy flash light 😉

（由 Google 翻译）首先，其他评论者显然不太满意。首先，这片区域真的非常漂亮；其次，说实话，我觉得房间一点也不差，我住的两晚都睡得很好。高尔夫球场也很棒。这里对宠物非常友好，还设有专门清理宠物粪便的区域。我在池塘边玩了会儿掷马蹄铁的游戏。正是这些小细节让这家度假村成为一个值得来度假的好地方。 （原文） Alright so first off the other people reviewing obviously aren’t greatful. First of all the area is really really nice second of all I honestly don’t think the rooms were bad at all I slept very well both nights I stayed. The golf course was really nice as well. Place is very pet friendly providing areas to pick up pets’ waste. Played a little horse shoe near the pond. The little details like that is what makes this resort a nice place to come and stay.

（由 Google 翻译）因工作需要，我在这里住了三晚。我不是高尔夫球爱好者，但这里似乎最吸引人的就是高尔夫球场。以我这个新手的视角来看，球场维护得很好，而且人很多，看来大家都很喜欢这里。 这家酒店的部分产权属于乔治·斯特雷特（George Strait）。酒店各处都使用了他的名字和照片。一进门，大堂和房间里就一直播放着乡村音乐。酒店的装饰风格也与音乐十分契合。如果你喜欢乡村西部风格，你一定会喜欢这里。这里很符合我的喜好，所以很合我的心意。因为这次是工作性质，我们并没有真正好好探索酒店的各个角落。不过，酒店似乎有很多值得体验的地方。也许这会成为我再次光顾的理由。 酒店房间虽然有些陈旧，但很舒适。空调控制面板居然还能用，这在酒店里可是难得一见。WiFi免费而且速度很快——在这里，手机信号很差，所以WiFi是必不可少的。 我们遇到的问题是餐饮服务。一次外卖晚餐后，我们工作组里有一位同事食物中毒，情况非常严重，不得不去急诊。其他几位同事也有些不适，但程度较轻。最后一晚，我们几个人冒险又去了那家餐厅吃饭，但很多人都没去，而是去了镇上。第三晚虽然没人再生病，但饭菜味道一般，我们点的甜点更是难以下咽。我们点了棉花糖夹心饼干和桃子馅饼——说实话，都非常令人失望。食物只能给一星。 （原文） Stayed here for three nights for a work function. I’m not a golfer, but that seems to be the big draw to this location. From my novice perspective, the course looked well maintained and busy, so people must like it. The property is or was, partly owned by George Strait. His name and pictures are used around the property. Country music is always playing in the lobby and in the hotel rooms when you first walk in. The decorations very much match the music. If you like the country and western style, you will like this place. It does fit my style, so it was my kind of place. Since I was there for a work thing, we really didn’t get to explore the place fully. They do seem to have a lot to offer. Maybe a good reason to go back. The hotel room was dated but comfortable. The ac controls actually work, which seems like a rarity for hotels. The WiFi was free and fast- a necessity here since cell service is terrible. The issue we had was with the food service. After a catered dinner, one person from our work group got food poisoning so bad they had to go to urgent care, several of the group were sick, but not that sick. A few of us ventured back to the restaurant for dinner the last night- but many would not and headed into town. While no one got sick the third night, the meals were just ok, and the desserts we tried were actually not good at all. We tried the smore and the peach cobbler- both were pretty disappointing to be honest. 1 star for the food.

（由 Google 翻译）我们一行11对夫妇，人数众多，服务非常棒。胡安妮塔连续几个晚上在餐厅为我们服务，她对我们照顾得无微不至。以后肯定还会再来。大家都非常喜欢泳池周围的各种设施。 （原文） we have a large group 11 couples and the service has been wonderful. Juanita has been our waitress in the restaurant for several nights and has done a wonderful job taking care of our group. Will definitely be coming back in the future. Everyone really liked all the facility features around the pool area.

（由 Google 翻译）我通常退房后才写点评，但今天我决定在2小时前入住后再写。我预订这间房，只是因为名字觉得会很棒。没有微波炉。没有洗衣袋。早餐每人8美元。这都是我的错，因为我订房时没注意到早餐不包含在内。浴帘闻起来像是从来没洗过。太糟糕了。我应该要求换一间房，但我没有。我再也不订凯悦酒店了。谢谢 （原文） Usually I write my review after I check out but today I will write it after checking in 2 hrs ago. I booked this room for the name only thinking it would be great. No microwave. No laundry bag. Breakfast is $8 a person. That’s on me for not seeing breakfast wasn’t included when I booked the room. The shower curtain smells like hasn’t ever been washed. Horrible. I should request a new room , but I’m not. I’ll never book with Hyatt again. Thanks

（由 Google 翻译）所有前台工作人员都同样友善热情。Darren 和 Mary 尤其友善。酒店位置靠近高速公路，有点让人分心。我房间的空调声音很大。可惜的是，大多数酒店都存在这个问题。我没有尝试早餐。我看到他们有培根，这比大多数早餐的份量都多。我还会再来这里住的。 （原文） All front desk staff was equally kind and accommodating. Darren and Mary were especially nice. This location is near a freeway, that was a little distracting. The A/C in my room was loud. Unfortunately that is an ongoing issue at most hotels. I didn't try the breakfast. I saw they had bacon, which is more than most breakfasts offer. I would stay here again.

（由 Google 翻译）有电动汽车充电桩！！据我所知，顾客可以免费过夜充电。看到他们有这些充电桩我真是太高兴了。我肯定错过了什么广告，不过停车前开着车四处转了转，还好。房间干净整洁。建筑很漂亮，早餐也相当不错。绝对推荐。客服服务还有待改进，不过没什么可抱怨的。凯悦酒店通常性价比很高，所以我对这次入住很满意。 （原文） HAS EV CHARGERS!! Free overnight charging for customers.. from what I can tell. I was so happy to see they had these. I must have missed any advertisements about it, but I’m glad I drove around a bit before parking. Rooms are good and clean. Very nice building and the breakfast was pretty good, too. Would definitely recommend. Customer service could use a little bit of work, but no big complaints. Hyatt is a usually a great value so I’m happy with my stay.

（由 Google 翻译）地理位置优越 - 方便前往281号公路 我最担心的是我的房间里到处都是头发。我不确定是房间清洁不彻底，还是清洁人员的头发。枕头、床罩，甚至毛巾上都有头发。这让我觉得是清洁人员弄的。谢天谢地，我有自己的毛巾，可以用自己的毯子裹着。我太累了，没法换房间，但这绝对毁了这次住宿。 （原文） Great location - easy access to 281 My biggest concern is that there was hair everywhere in my room. I’m not sure if the room was not cleaned properly or if it’s the hair of the cleaning crew. Hair was on the pillows, the bed cover, and even the towels. That makes me believe it’s from the cleaning crew. Thankfully, I had my own towels and was able to wrap up in my own blanket. I was too exhausted to change rooms but that definitely ruined the stay.

（由 Google 翻译）根据评论入住了这家酒店，结果非常失望！！！ 从电梯出来回房间的时候，能闻到大麻的味道。房间很暗，灯光很差，空调很吵，布局很奇怪，浴缸排水不畅。感觉他们给我们安排的房间很久没用了，有些地方积满了灰尘。这次入住体验非常糟糕。只有一个室内泳池，非常小，感觉就像一个带冰水泳池的桑拿房！早餐不像我最初预订时说的那样包含！如果不包含，千万不要在网上预订。唯一值得庆幸的是前台的女士们服务周到，而且我只需要住一晚。 （原文） Stayed at this hotel based off reviews and was so disappointed!!! Could smell Marijuana when you walk off the elevator to go to our room. Room was dark, horrible lighting, loud AC, layout is weird, bathtub wouldn't drain. Felt like they had given us a room that hadn't been used in a while, from the dust that was accumulated in some areas. Was very grossed out by my stay. There's only an indoor pool, very small, felt like a sauna room with a pool that has freezing water! Breakfast was not included like it said it was when I originally booked! If it's not included, don't give the option online. Only thing positive was the ladies working the front desk, and that I only had to stay one night.

（由 Google 翻译）在去德克萨斯州塔夫脱的路上，我在这里稍作停留（稍微绕了个弯）！这里的服务和干净的房间让我非常满意！我的孩子吃了前台送的一块美味的花生酱饼干，睡得像个大婴儿！真希望当时能拍些照片，可惜我实在太累了。不过请记住，因为我在酒店行业工作，所以对酒店房间的评价非常挑剔。这些房间非常干净，维护得很好。唯一不足的是房间里能有个微波炉就更好了！我们有一个迷你冰箱，我刚想起来我忘了一瓶汽水🤦🏻‍♀️ 总之，强烈推荐这家酒店！物超所值！ （原文） Made a stop here (slight detour) on the way to Taft, Tx! I couldn’t be happier with the service and clean room! My kiddo had a nice peanut butter cookie from the front desk and slept like a big baby! I wish I would’ve taken pictures however I was beyond tired. But please keep in mind I am VERY judgmental when it comes to hotel rooms as I worked in the industry. These rooms were very clean and well maintained. Only thing that would’ve made it better would be a microwave in the room! We did have a mini fridge that I just remembered I left a soda in 🤦🏻‍♀️ Anywho definitely recommend this hotel! It’s worth every penny!

（由 Google 翻译）很棒的体验。停车场甚至还举办了一场灯光秀，还能看到圣安东尼奥北部风暴的景象。这家酒店进出方便，员工友好，设施齐全，总体来说价格略高。入住期间没有遇到任何安全或其他问题。 （原文） Great experience. Even had a light show in the parking lot for a while, and with the views of passing storms north of San Antonio. This hotel is easy in and easy out, friendly staff, fair option for amenities, and overall only slightly priced up. There were no security or other issues during this stay.

（由 Google 翻译）我、丈夫和四个孩子周末需要临时找个地方住。我喜欢这里带游泳池，而且大小合适，孩子们可以在那里玩耍，但正式入住时我还是有点怀疑。 不用说，我们进了房间。首先，有几件事情不对劲。灯不能用。电话不能用，家具有点陈旧，衣服也破了。最让我忍无可忍的是，我不得不杀死两只大蟑螂，而且我们需要立即搬家。搬进第二个房间后，最初也遇到了同样的问题。梳妆台抽屉坏了，很不稳定，电话不能用，我不确定他们是否定期打扫房间，因为我们要求他们打扫房间并给我们毛巾，但我们离开后大约六个小时都没有回来，即使我们告诉他们我们需要毛巾和房间清洁，因为我们的孩子把饼干洒在了地板上。我们回来后，房间和我们离开时一模一样，浴室的地板上也没有人打扫，我再也找不到这条街上的舒适旅馆和套房了。我永远不会得到这种待遇，也不会得到像 Drury 或 Pear inn 这样的其他酒店的待遇。这个地方一点也不方便，非常不专业，也不可靠，所以我们不会再来了，但我想说，如果你不介意过时的住宿地点，也不介意蟑螂，只是需要一个快速过夜的地方，那么当然可以去那里；但如果你想要放松、舒适和实用的东西，请不要选择这个地方。这个地方需要举报。我不明白为什么它在这里存在了这么久，但我明白为什么他们几乎没有停车位。我真心希望并祈祷这个地方的老板能得到资金。他们需要更新这些房间，帮助它们高效运营，并帮助员工，这样就不会有人做出这种评论了。 （原文） I need a place for the weekend last minute for my me and my husband and my four children. I like the fact that it had a pool that it was a nice size for the kids to play but on officially arriving I was a bit skeptical. Needless to say, we entered our room. They were a few things that were wrong number one. The lamp light did not work. The phone did not work and the furniture was a bit outdated and dresses were broken and my final straw is when I had to kill two big cockroaches and we needed our room moved immediately. After we removed into the second room we had initially the same problem. The dresser drawers were broken and stable , the phones did not work and I’m not sure if they clean on a regular basis because we asked them to clean the room and give us towels we left and did not return for about six hours even after letting them know that we needed towels and the room clean due to our toddlers spilling crackers on the floor. We got back and the room was exactly how we left it, and on the bathroom floor without being picked up, I would never get this out of comfort inn and suites down the road. I would never get this treatment and any other like Drury or Pear inn. This place is not accommodating at all and it’s very unprofessional and non-reliable so we will not be returning, but I will say if you are not caring about outdated places to stay and don’t care about roaches and and just need a quick place to stay overnight then sure go ahead but if you want to relax and comfort and things that work, please do not pick this place. This place needs to be reported. I don’t understand why it’s been here for so long, but I do understand why they are hardly in parking spot. I do hope and pray that the owners of this place get the funding. They need to update these rooms and help them to be run efficiently and help with staff so no one else can make this type of review.

（由 Google 翻译）房间有霉味。总体来说不是很干净。游泳池很脏。游泳池和热水浴缸水位较低，上面有污垢。健身房里除了跑步机什么都不起作用。如果您喜欢葡萄干麸皮或即食苹果燕麦片，早餐就很好。温热的食物是假的，有弹性的鸡蛋、香肠、散开的硬饼干。所有这一切都没什么大不了的，只是酒店的照片呈现的情况截然不同。唯一好的一点是友善的员工。 （原文） Room smelled moldy. Not very clean overall. Pool was dirty. Pool and hot tub water levels low with ring of dirt above. Nothing in the gym works except the treadmill. Breakfast was fine if you like Raisin Bran or instant apple oatmeal. Warm food was fake, rubbery eggs, sausage links, hard biscuits that fell apart. All of this wouldn’t be a big deal except that pictures of the hotel present it very differently. Only good thing was the kind staff.

（由 Google 翻译）千万别住这里。脏乱差，早餐烧焦了，味道难闻，咖啡里还有虫子。政府发布了洪水紧急状态，经理却说“不关我的事”。我当时带着孩子一起旅行。这家连锁酒店“道歉”了，却什么也没做。看了评论，别来了。 回复：直接联系管理层？我联系了，他们说了对不起？真是可笑……大家还是别来了。 （原文） Don’t.Stay.Here. Dirty, breakfast was burned and gross, bug in my coffee. There was a government issued flood emergency, and the manager said “not my problem”.. I was traveling with kids. The chain “apologizes” but does nothing to assist. Read the reviews stay away. From response: reach out to management directly? I did they said sorry? Laughable.. again stay away people.

（由 Google 翻译）预订了 2 间客房，价格为 210.14 美元。然后收取了两个房间 424.28 美元的费用，并被告知这是我们同意的。我再也不会预订优质旅馆和套房或精选酒店，此后他们不会直接从精选酒店给您退款，并说退款由酒店自行决定，这是最好的抢劫。即使在打电话并报告后，他们发现他们将预订从 210.14 修改为 424.28，酒店仍拒绝退还我们的钱。如果我偷了你辛苦赚来的钱，你会期望得到回报。这家酒店很垃圾，看到从精选酒店提供的不同酒店分店虔诚预订的精选酒店会员如何，我对优质酒店的态度并不印象深刻。最好的公路抢劫。毁掉的是周末，我不得不结束我的周末，我的配偶不得不回家，因为他们拿走了我们的旅行钱。他们没有良好的客户服务，如果您无法告诉某人为什么向他们收取 424.28 美元的全部费用，而预订时披露的总价格为 210.14 美元，那么这就是对我从未授权过的 424.28 美元卡的欺诈性收费。我再也不会去你们的酒店了，我希望其他人不要犯同样的错误。谢谢你毁了我的周末。绝对令人厌恶的行为。贪婪而掠夺人民。两个人确认价格，第三个人见证整个预订。在两次不同的时间向我的卡收取费用，并在审核后延迟入住时收取 1 美元的杂费。 （原文） Booked 2 rooms for $210.14. Then charged $424.28 for two rooms and being told that’s what we agreed to. I will never book with quality inn and suits or choice hotels again after this they will not refund you directly from choice hotel and the say it’s up to the hotels discretion to refund that’s robbery at its finest. Even after calling and reporting them, and they see they modified are reservation from 210.14 to 424.28 the hotel is refusing to refund us our money. If I stole your hard earned money you would expect to be payed back. This hotel is garbage and seeing how choice hotel members that have booked religiously from the different branches of hotels offered by choice hotels I’m not impressed by the attitudes at quality inn. High way robbery at it finest. Ruining are weekend having to end my weekend get away with my spouse having to return home because they took our money for our trip. They don’t have good customer service and if you can’t tell someone the full cost of why you’re charging them 424.28 when the price in total was disclosed at booking for $210.14 since, then it’s fraudulent charges to my card I never authorized $424.28. Never again will I visit your hotel agin and I hope others don’t make the same mistake. Thank you for ruining my weekend. Absolutely disgusting behavior. Greedy and robbing people. Two people confirmed price and third person witnesses entire booking. Charge my card at two different times and a miscellaneous charge of a $1 for late check in after audit.

（由 Google 翻译）房间年久失修。很多网点都不起作用。没有制冰机，机器里没有苏打水。没有零食机。电梯坏了。早餐看起来很恶心。在我四天的住宿期间，他们有一次忘记打扫房间。我住过的最糟糕的地方。 （原文） Room was in disrepair. Many outlets didn’t work. No ice machine no soda in the machine. No snack machine. Elevator was out of order. Breakfast looked disgusting. They forgot to clean the room one out of my 4 day stay. Worst place I’ve ever stayed in.

（由 Google 翻译）可能是我在酒店住过的最糟糕的住宿之一。房间本身状况很糟糕，床边的墙壁很软，似乎几乎发霉了。我靠在墙上，一大块墙进来了，我部分地掉进了墙里。由于靠墙时有缺陷的墙壁塌陷，被收取了 100 美元的费用。店员很可爱，但他的经理很糟糕。早餐本身也很糟糕，走廊里弥漫着杂草和烟味。 （原文） Probably one of the worst stays I've ever had at a hotel. The room itself was in awful condition, the wall near the bed was soft and seemed to have almost a moldy give to it. I leaned against the wall and a chunk of it came in with me falling into it partially. Was charged a 100$ fee for a faulty wall giving in when leaned against. The clerk was lovely, however his manager was awful. The breakfast itself was also terrible, and the hallway stunk of weed and smoke.

（由 Google 翻译）我住的房间很脏——浴室都没打扫，床上用品上满是污渍，还有上一位客人留下的垃圾。很明显，这里根本不注重清洁卫生。 更糟糕的是，客服也同样糟糕。当我向前台反映我的担忧时，他们粗鲁无礼，漠不关心。没有人承担责任，也没有人努力解决问题。我感觉自己完全被忽视了，没有受到尊重。 这绝对是我经历过的最糟糕的酒店体验之一。如果你注重清洁、基本的服务，或者物有所值，那就帮自己一个忙，换家酒店吧。我之前已经警告过你了。 （原文） The room I was given was filthy — "the bathroom hadn’t been cleaned, there were stains on the bedding, and trash was left from the previous guest. It was clear that cleanliness and hygiene are not priorities here. To make matters worse, the customer service was just as bad. When I raised my concerns with the front desk, I was met with rudeness and indifference. No one took responsibility or made any effort to resolve the issues. I felt completely dismissed and disrespected. This was easily one of the worst hotel experiences I’ve ever had. If you value cleanliness, basic hospitality, or getting what you paid for — do yourself a favor and stay elsewhere. You’ve been warned.

（由 Google 翻译）这家酒店很棒，我们住过很多次。然而，这次体验有好有坏。套房堪称极致奢华。代客泊车团队和餐厅团队都很棒。建筑、家具和氛围都美不胜收。 这次入住，我们下午5点左右入住。我们的房间还没准备好。前台告诉我们5分钟后就可以准备好。我们5分钟后再次入住，前台回复说：“我知道入住时间是下午4点，但这并不能保证您的房间到时候就能准备好。” 这样的回复真是令人失望。 另外，我有个建议……如果酒店能提供客房服务，或者在市中心大型活动期间，能提供营业时间稍晚的餐厅或酒吧就更好了。我们看完保罗·麦卡特尼演唱会回来，想在回房间之前放松一下。酒店里没有地方可以吃零食或喝饮料。有点小麻烦。 圣安东尼奥永远是美妙的，但这一次却不那么美妙了。 （原文） This hotel is wonderful and we have stayed many times. This time, however, there was very good and not so good. The Suite is the ultimate in luxury. The Valet team and Restaurant team were great. The architecture, furnishings and ambience are beautiful. On this stay, we checked in around 5PM. Our room was not ready. We were told it would be 5 minutes. We checked back in 5 minutes and the front desk response when we asked whether it was ready, was "I know check-in is 4PM, but that does not guarantee your room will be ready then." It was very disappointing to have this reaction. Also, a suggestion... It would be nice if the hotel offered room service or had a restaurant or bar that stayed open a little later - when big events are occurring downtown. We came back from the Paul McCartney concert and wanted to wind down before heading to our room. There was no place to get a snack or drink in the hotel. A small annoyance. The St. Anthony will always be wonderful, but this time it just wasn't quite as wonderful.

（由 Google 翻译）⸻ ⭐️⭐️⭐️⭐️⭐️ 圣安东尼酒店难忘之旅——一个值得铭记的生日！ 我们在圣安东尼奥的圣安东尼酒店度过了一个精彩绝伦的一晚！这次旅行是为了庆祝我丈夫的生日而临时决定的，作为万豪酒店的长期会员，我从未感到如此尊贵。 从办理入住的那一刻起，体验就非常出色。前台工作人员热情友好，酒店完美融合了历史韵味与时尚优雅，深深吸引了我们。我原本要求入住靠近我表妹套房的房间，但出乎意料的是，我们被免费升级到了一个可以俯瞰公园的漂亮转角套房——真是个惊喜！ 圣安东尼酒吧的服务也堪称一流。我们外出游览了珍珠啤酒厂区，回到套房后，发现酒店贴心地准备了一块浓郁的巧克力蛋糕和一张温馨的留言卡——这份优雅而真挚的举动，让这个夜晚更加难忘。 我住过很多万豪旗下酒店和市中心的凯悦酒店，但不得不说，圣安东尼酒店的个性化精品服务绝对是其中最出色的。每一个细节都让我们倍感尊贵和重视。 非常感谢圣安东尼酒店团队，让我们拥有了如此难忘的入住体验。我们一定会再次光临！ （原文） ⸻ ⭐️⭐️⭐️⭐️⭐️ An Unforgettable Stay at The St. Anthony – A Birthday to Remember! Our one-night stay at The St. Anthony in San Antonio was absolutely spectacular! It was a last-minute trip to celebrate my husband’s birthday, and as a longtime Marriott member, I have never felt more special. From the moment we checked in, the experience was exceptional. The front desk staff was incredibly friendly and welcoming, and the hotel drew us in with its perfect blend of historic charm and chic, posh elegance. I had requested a room near my cousin’s suite, but to our surprise, we were upgraded to a beautiful corner suite overlooking the park—a wonderful and unexpected treat! The St. Anthony Bar service was truly top-notch. We headed out to enjoy the Pearl Brewery area and when we returned to our suite, we found a rich slice of chocolate cake and a thoughtful note from the staff—a classy, heartfelt gesture that made the night even more special. Having stayed at many Marriott partner hotels and Hyatts downtown, I can honestly say that the personalized, boutique-style service at The St. Anthony stands out above the rest. Every detail made us feel valued and celebrated. Thank you, thank you, thank you to The St. Anthony team for making our stay so memorable. We will absolutely be back!

（由 Google 翻译）我和丈夫九月底在这里住了两晚。酒店很漂亮，令人印象深刻。一定要去一楼和二楼走走，探索一下每个角落。酒店里到处都是艺术品。泳池很棒，就是完全没有阴凉处，除非你租一个凉亭。考虑到南澳的阳光和炎热，这可不是什么好事。泳池至少可以在没有凉亭的地方加个凉亭之类的。除此之外，一切都很棒。我们接触到的所有员工都很友好，乐于助人，甚至客房清洁员在我们入住后到房间时也主动向我们做了自我介绍，并教我们如何要求客房服务。行李员和礼宾人员也很棒。酒店餐厅的食物和饮料也非常棒——我们在那里吃了两次！如果我们有更多时间，我们还会再去那里吃。酒店位置也非常方便，步行即可到达阿拉莫和河滨步道。感谢圣安东尼酒店全体员工，让我们度过了美好的时光！ （原文） My husband and I stayed here for 2 nights at the end of September. The hotel is beautiful. Very impressive. Make sure you walk around on the first and 2nd floors and explore all the little nooks and crannies. There's artwork throughout the hotel. The pool was great except there's absolutely no shade unless you rent a cabana. Given the sun and heat in SA, this was tough. The pool could do with at least a pergola or something in the non-cabana areas. Otherwise, everything was wonderful. All the staff we interacted with were friendly and helpful down to the housekeeping woman who introduced herself to us when we got to our room after check-in and showed us how to ask for the room to be served. The porters and concierge people were also great. The food and drinks at the restaurant in the hotel were also phenomenal - we ate there twice! Would've eaten there again and again if we had more time. The location is also perfect to walk to The Alamo and the Riverwalk. Thank you St. Anthony's staff for a wonderful stay!

（由 Google 翻译）很棒的酒店！我最喜欢的万豪酒店。地理位置优越，位于市中心，步行即可到达河滨步道和阿拉莫。酒店员工热情周到，乐于助人。如果您是万豪会员，每次入住都能享受免费升级，房间也棒极了。我们每次都选择代客泊车。Dean 和他的代客泊车团队简直太棒了！总是那么友善和乐于助人。迫不及待想再次入住！感谢圣安东尼酒店又一次带给我如此美好的体验！下次见！ （原文） Great hotel! My favorite Marriott property I stay at. Great downtown location. Walkable to the river walk and Alamo. Hotel staff could not be and more helpful. If you are a Marriott member I always get upgraded here and the rooms are just fantastic. We always valet park. Dean and his valet staff are AMAZING! Always so kind and helpful. Can’t wait to stay again soon! Thank you Saint Anthony for another amazing stay! See you next time!

（由 Google 翻译）步行即可到达阿拉莫和河滨步道。服务很棒。前台解答了我所有的问题，并推荐了附近很棒的餐厅和娱乐活动。代客泊车员迪恩非常出色，我们和他聊得很开心。满分10分，强烈推荐！ （原文） Within walking distance to the Alamo and Riverwalk. Service was great. The front desk answered all my questions and provided excellent recommendations for food and fun activities in the area. The valet parking attendant, Dean, was excellent, and we had a great conversation with him. 10 out of 10, I would recommend!

（由 Google 翻译）I’ve stayed at The St. Anthony before and always considered it one of my favorite luxury hotels, but unfortunately this visit fell short. Check-in was efficient but impersonal—no warmth and no information about Titanium breakfast benefits. I later discovered there was a large conference that had essentially taken over the hotel, leaving room service as my only breakfast option. I only found that out after going downstairs to ask. The second morning, the restaurant was finally open. After waiting 15 minutes for my order, I was told they were out of what I’d selected. I then ordered a burger, medium, just as my husband did. When the food finally arrived—about 15 minutes later—both burgers were well-done and so tough they were practically inedible. At checkout, I returned my keys to make sure the room could be turned over promptly, but received no acknowledgment, not even a “thank you” or “safe travels.” 门卫是我遇到的最友好、最周到的员工，但总的来说，这次体验完全配不上这家酒店曾经享有的“豪华”之名。 （原文） I’ve stayed at The St. Anthony before and always considered it one of my favorite luxury hotels, but unfortunately this visit fell short. Check-in was efficient but impersonal—no warmth and no information about Titanium breakfast benefits. I later discovered there was a large conference that had essentially taken over the hotel, leaving room service as my only breakfast option. I only found that out after going downstairs to ask. The second morning, the restaurant was finally open. After waiting 15 minutes for my order, I was told they were out of what I’d selected. I then ordered a burger, medium, just as my husband did. When the food finally arrived—about 15 minutes later—both burgers were well-done and so tough they were practically inedible. At checkout, I returned my keys to make sure the room could be turned over promptly, but received no acknowledgment, not even a “thank you” or “safe travels.” The doormen were by far the friendliest and most attentive staff members I encountered, but overall, the experience simply did not live up to the “luxury” name this property once earned.

（由 Google 翻译）不值这个价，还是去别的地方吧。我10月24日至28日入住这家酒店，预订的是特大床房。入住时，我发现卫生纸上有几滴消毒液，只好全部扔掉。水压很低，水温也只有温水，而且浴室的垃圾桶看起来很脏。最糟糕的是第四天早上——我在浴室里发现了一只蟑螂。 当天晚些时候，前台工作人员因为我不确定是否抓到了蟑螂，就给我换了房间——我不得不自己询问情况，因为没有人主动联系我（后来我才知道，他们未经我同意就把我从亡灵节活动上带回来的花扔掉了）。新房间的水压和水温都好多了，但总的来说，这家四星级酒店的卫生状况——尤其是发现蟑螂——实在令人失望。在这个价位上，你可以找到更好的选择，不仅质量更高，而且最重要的是，不会有蟑螂。 （原文） Not worth the money, go somewhere else instead. Stayed from 10/24–10/28 for vacation in a king bed room. When I checked in, I noticed some disinfectant drops on the bathroom tissue, so I had to throw all of it away. The water pressure was low with only lukewarm water, and the bathroom trash bin looked quite dirty. The worst part was on the fourth morning — I found a COCKROACH in the bathroom. The front desk staff moved me to another room later that day since they weren’t sure if they had caught the cockroach — I had to ask for the situation myself, as no one followed up with me (I later found out that they decided to throw away the flower I got from day of dead event without asking me). The new room had much better water pressure and temperature, but overall, the cleanliness issues — especially finding a cockroach — were really disappointing for a four-star hotel. You can find much better options in the same price range that offer higher quality and, importantly, no cockroaches.

慕名而来，地理位置确实不错，靠近著名的景点，只需步行就行，周围吃得很多，但基本上是墨西哥餐。酒店是老旧的建筑改造，客房的基本设施陈旧，甚至洗澡时，一会热水，一会凉水，容易烫伤。维修人员也没办法。基本上还是住现代化装修的酒店比较好

（由 Google 翻译）好啦，各位！！！！你们准备好了吗，哈哈。先说一句，这地方绝对值得一住。 说实话，房间是这里最大的缺点。这是一家超级老的酒店，所有东西看起来都很原始，而且还有点老味儿，你知道的，有点儿麝香味。但这已经是最大的缺点了（！），等你开始欣赏窗外景色，想象当年这里举办的盛大活动时，你就会习惯的（哈哈，我保证）。 从你踏进酒店的那一刻起，吊灯、配色、木质家具、墙面装饰和老照片都让你感觉仿佛置身于电影场景之中，穿越到了另一个时代。2025年什么的，统统抛到脑后吧。 你可以上网搜搜它的历史，如果你对闹鬼的酒店、地方、墓地之类的感兴趣，那你来对地方了。我敢打赌，你绝对不敢在午夜之后去三楼的走廊里走走。我敢打赌你不敢住国王房，据说那里灵异事件相当频繁！😬🤪 床很舒服，泳池也很棒！水深正好！有5英尺。餐厅的早餐服务超赞，员工们都超级友好。他们热情周到，心情也很好。服务一流。 酒吧也很热闹，以前是个小酒馆。难以置信那时候的东西都那么小！椅子、沙发、钢琴，所有东西看起来都很小，哈哈。后来我们才意识到，那是因为我们自己也很小，那时候人类个头小，对吧？！19世纪简直是另一个世界！哈哈 （原文） Ooooooooook you guys!!!! Are you freaking ready, lol. I'll start with this, it's worth the stay. The rooms are the worst part honestly. It's a super old hotel, everything seems original and it smells it, a little. You know, a little musky. But that's the worst part (!) and you get used to it (lol, promise) once you begin to admire the view and imagine the lavish events that were held back in the day. From the moment you walk in, the chandeliers, the color scheme, the wood, the wall decor and old photos make you feel like you're part of a movie scene, you're in another era. 2025 out the freaking window. Google it's history and if you're into haunted hotels, places, cemeteries, etc etc. You're in the perfect place. I dare you to walk the halls of the original building, 3rd floor past midnight. Double dare you to stay in the Kings room where activity has been reported quite a biiiiiiiiit! 😬🤪 Beds are cozy, pool is great! Nicely deep! 5 ft. Service at the restaurant for breakfast was amazing, super nice people work there. Attentive, in a good mood. Great service. The bar, also high activity, was a saloon. It's crazy how small stuff was back then! Chairs sofas, pianos, all seemed small lol and then we realized that, that's because WE WERE small, humans were smaller right!? 1800's a whole other world! Lol

（由 Google 翻译）我超爱Menger酒店，这次会住在这里开会，但以后度假我一定会和老公再来。自助早餐很棒，他们每天的点菜菜单也很棒，菜品优雅精致，出自懂得享受美好生活的人之手。Araceli今天早上照顾我，热情周到，乐于助人，咖啡壶的冲泡也恰到好处。总而言之，这是一次美妙的体验，品质远超“大盒子”酒店。经典之作之所以经久不衰，是出于真实而显而易见的原因。在Menger酒店，你就能充分感受到它们。 （原文） I adore the Menger, am staying here for a conference but will definitely be back with my hubby for a vacation trip. The breakfast buffet is wonderful, as is their everyday a la carte, with the grace and excellent preparation you get from people who understand good living. Araceli took care of me this morning and was cordial, helpful, and had perfect timing with the coffee pot. Overall, a wonderful experience, and different in quality by leagues from a “big box” hotel. The classics are persistent for real and discernable reasons. You can see them in spades at The Menger.

（由 Google 翻译）就在阿拉莫旁边（我的意思是，你随便扔块石头都能砸到它），位于圣安东尼奥历史悠久的市中心！员工非常友善热情，而且酒店本身也美得令人惊艳！他们把我们的房间升级成了特大床房，超级舒服！可惜没有闹鬼，但我老公和我在酒店里玩得非常开心。夜班代客泊车员伊莱人特别好，服务周到（甚至可以说是尽心尽力），确保我们一切都好。 （原文） Right next to the Alamo (and I mean if you throw a rock hard enough you'll hit it) in historical downtown San Antonio! The staff were very kind and helpful and the place was absolutely gorgeous! They upgraded our room to a king bed which was SOOOOO comfy. No ghosts unfortunately but my husband and I had a blast exploring the place. Eli the night shift vallet was super nice and did a very good job (went out of their way) to make sure we were taken care of.

（由 Google 翻译）我在这里的住宿体验非常愉快。我真的很喜欢这里。员工都很棒，尤其是代客泊车服务！我和丈夫上周来这里庆祝结婚纪念日，代客泊车的肯德拉女士甚至还帮我们搬运行李。我永远不会忘记这次入住体验。每个人都尽心尽力，让我们感到宾至如归！ 如果您还在犹豫是否预订这家酒店或选择代客泊车服务，那就别再犹豫了！这些优秀的员工会为您提供周到的服务。 向你们所有人致敬，祝你们一切顺利，度过美好的一天！ （原文） My stay here was pleasant. I did enjoy my time. Staff was great especially valet! Me and my husband came to celebrate our anniversary last week, our luggage was even helped with by a young lady Kendra in valet. I will never forget my stay here. Everyone went above and beyond to make us feel like we were cared for! If you are questioning whether or not to book this hotel or get valet, you should not worry further! You are in great hands with these amazing staff members. Kudos to you all, may you all be blessed and have a great day.

（由 Google 翻译）✅ 地理位置绝佳，就在阿拉莫教堂对面，购物中心旁边，出行非常方便。 会议场地步行仅需10分钟。 附近还有很多星巴克和麦当劳。 河滨步道也近在咫尺。 ✅ 房间干净整洁，别致又充满公主般的浪漫气息。而且没有虫子！ 前花园也美得令人窒息。👍 ✅ 所有工作人员都非常友好热情。 ☑️ 我唯一的遗憾是，去美国旅行的韩国人应该自带淋浴滤芯。他们不允许更换。ㅜㅜ 我的头发变得非常僵硬，皮肤也变得很糟糕。 到了纽约后，我震惊地发现滤芯只用了一天就坏了。“哇，你居然用这种水洗澡？” 😂😂 既然住宿安全，我只能牺牲我的头发和皮肤了。 （原文） ✅ 위치가 알라모 전도소 앞에 있고 쇼핑몰 바로 옆이라 너뮤 좋았습니다 여기저기 다니기 딱이었어요 학회장도 걸어서 10분이고 근처에 스벅 맥도날드 식당도 많아요 리버워크도 바로 갈 수 있어여 ✅ 객실상태 깔끔하고 공주 체험 가능한 고풍스러운 방이에여 벌레도 없어여! 앞에 정원도 엄청 이뻐영 👍 ✅ 직원분들 다 친절하시고 좋아요 ☑️ 딱 하나 아쉬운점이 한국인분들 미국갈때 샤워기 필터 준비해가시져..? 샤워기 필터 교체 안됩니다 ㅜㅜ 머리 완전 뻣뻣해지고 피부 난리 났어요 뉴욕가서 필터 하루만에 죽은거 보고 경악했잖아여 이런물로 씻었단말이야..? 하고 😂😂 숙소가 안전한데 있는 만큼 머리와피부를 포기해야해여

（由 Google 翻译）地理位置优越，毗邻河滨步道和阿拉莫遗址。 历史底蕴深厚。 舒适度略逊于历史氛围。许多人慕名而来，体验这里神秘的氛围和悠久的历史。 如果您期待的是配备齐全的高档或现代化客房，请降低您的期望值。 （原文） Great location next to the Riverwalk and the Alamo. Wonderful historical location. Trade Comfort for the historical feel. Many are there for the Haunted vibes and history. If you are expecting an upscale or modern rooms with the usual amenities please temper your expecations.

（由 Google 翻译）偶然发现了这个地方，我很高兴。如果你喜欢古老的建筑或创意改造，这里就是你要住的地方。它曾经是一家银行，后来被改造成了酒店，原来的金库门还在。你可以在去往几步之遥的河滨步道的路上看到它。房间宽敞、安静，比我想象的要舒适，设施齐全。现在来说说最棒的部分：这里每天提供免费自助早餐和两杯免费酒精饮料。如果你想在深夜吃点东西，酒吧每晚的特定时段提供半价甜点。我强烈推荐新鲜出炉的巧克力曲奇配冰淇淋。总的来说，这个地方太棒了。它历史悠久，干净整洁，工作人员总是很友好，而且住宿期间还包含各种免费服务。 （原文） Happened to come across this place by accident, but I’m so glad I did. If you love old architecture or creative repurposing, this is the place to stay. It used to be a bank that’s been converted into a hotel, and the original vault door is still there. You can see it on your way out to the Riverwalk which is only a few steps away. The rooms were spacious, quiet, and more comfortable than I expected, with plenty of amenities. Now for the best part: there’s a free breakfast buffet and two complimentary alcoholic drinks per day. If you get late-night cravings, the bar offers half-off desserts during certain hours each night. I highly recommend the fresh-baked chocolate chip cookie with ice cream. Overall, this place is amazing. It has history, it was clean, the staff was always friendly, and it had all the freebies included with the stay.

（由 Google 翻译）我们住了四晚，非常喜欢这家酒店。房间很棒，床也很舒服。地理位置绝佳，可以乘电梯到地下室，然后直接走到河滨步道。早餐非常棒，而且下午5:30的Kickback酒吧提供丰富的饮品选择和丰盛的自助餐，完全可以作为一顿美味的简餐，而且全部免费。酒店位于一栋老银行大楼里，挺有意思的，大堂也很漂亮。主要的缺点是没有免费停车位。你可以使用酒店的代客泊车服务，也可以停在东边一个街区外的收费停车场，或者停在东北方向三个街区外的休斯顿街停车场，每天收费10到15美元。对了，如果你想吃美味的烧烤，可以去西北方向步行四个街区的Pinkerton's餐厅。 （原文） We stayed 4 nights and loved this hotel. The room was nice with a comfortable bed. The location is amazing. You can take the elevator to the basement, and you are right on the river walk. The breakfast was outstanding, and the 5:30 Kickback actually has a great drink selection and a real buffet that can be a perfectly good light dinner, all for free. The hotel is in an old bank building, which is kind of cool, and the lobby is amazing. The main drawback is that there is no free parking. You can use the hotel's valet, you can park in an expensive parking deck 1 block to the East, or you can use the Houston Street Garage that is about 3 blocks to the North East for $10 to $15 a day. BTW, if you want amazing barbecue, Pinkerton's is a 4 block walk to the North West.

（由 Google 翻译）我们入住体验很棒，两位员工尤其令人印象深刻。 前台的特蕾莎非常热情周到，而且很专业。她非常关心我们，真心希望我们在德鲁里广场酒店住得舒适愉快。 服务员胡安更是尽心尽力。当时餐厅很忙，我只能站着吃饭，而我的妻子和女儿都有椅子。我并没有特别要求或抱怨要站着，但胡安主动去拿了一把椅子给我。非常感谢胡安！ 酒店还提供下午5:30至7:00的免费晚餐小吃。成人可获得免费酒水券。 6:00至9:30的免费早餐也很棒。我们一定会再次入住。 （原文） We had a great stay and two staff members stood out. -Theresa the front desk was very informative and professional. She really showed care and genuinely wanted to make sure we had a good stay at The Drury Plaza - Juan, the busser, went above and beyond. He saw me eating my meal standing since the dining area was pretty busy. My wife and daughter had chairs. I didn’t ask or make a big deal about having to stand , but Juan went to get a chair and brought it to me. Thank you Juan!! They also have free dinner snacks from530-7pm. Adults get free tickets for alcoholic drink 6-930 free breakfast was great too. We will definitely come back here

（由 Google 翻译）房间非常干净！员工服务周到热情。酒店位置绝佳，代客泊车服务也很棒。早餐很美味，可惜我们没在酒店待太久，所以没机会品尝其他餐点。床和枕头都很舒服，整个酒店环境也十分舒适。下次再来圣安东尼奥，我们一定会再次入住这家酒店。 （原文） The rooms were very clean!! The staff was absolutely excellent and kind. The location is incredible, and the valet was wonderful. The breakfast was delicious, but we didnt stick around throughout the day to find out about the other meals. The beds and pillows were very comfortable, as was the entire space. When we come visit San Antonio again, it is 100% somewhere we'd like to stay again.

（由 Google 翻译）我写信是为了投诉我在 10 月 4 日入住这家酒店时遇到的一些问题。当我第一次把车停在酒店停车场时，那位先生打开了我驾驶座一侧的车门，没有打招呼就很快地问我：“你有打火机吗？”我不吸烟，所以我没有打火机。进屋登记入住，然后上了楼，来到我们的房间——1453 号房间，正为今晚的活动兴奋不已，结果很快就被按摩浴缸里的阴毛弄倒了。我感到恶心，于是走到露台向外看，看到地毯上到处都是大脚趾甲，就在地毯上的滑动玻璃门前。我有这两起事件的照片作为证据。我非常失望和恶心。这对客人和他们的家人来说不是很友好。如果我带着一个婴儿，指甲会伸进他们的嘴里怎么办？而且滑动玻璃门上满是指纹，你根本看不到窗外。客房服务显然没有彻底打扫这个房间。然后我遇到的最后一个问题是房间里太热了，我们打电话问前台是否有风扇，但被告知所有风扇都被拿走了。我们整晚都没睡好，醒来时一身汗。我认为需要有人检查一下房间里的空气，因为没有人应该在这么热的环境下睡觉。如果这些问题能上报给相关管理人员，我将不胜感激。事情发生时我们确实打过电话了，但有一段时间没人接电话，最后我们联系上了前台的人。一位维修经理/客房服务/客房服务经理来到房间。他用手指从按摩浴缸里抠出几根阴毛，真恶心。那时我们必须离开去念玫瑰经，所以我们只好离开了。他说他会派人来打扫房间。当我们回来时，房间打扫得更干净了，但那是一次糟糕的经历。 （原文） I am writing to make a complaint about some issues that I had when I stayed at this hotel on 10/4. When I first pulled up to the hotel in the parking garage the gentleman opened my drivers side door and without any greeting or saying hi just quickly asked me-“do you have a lighter?” I do not smoke so no I did not have a lighter. Got inside and checked in and got up to our room-room 1453 and was excited about this night only to quickly be brought down with pubic hairs in the jacuzzi. Grossed out I walked to the terrace to look outside and was greeted by large toenails all over the carpet right in front of the sliding glass door on the carpet. I do have pictures of both incidents as proof. I was HIGHLY disappointed and grossed out. That is not very welcoming to a guest and their family. What if I would have had a baby with me and it would have put the nails their mouth? Then the sliding glass door was so smudged with fingerprints that you could not see out the window . Housekeeping clearly failed to throughly clean this room. Then the last issue I had was it was HOT in the room to the point that we called to ask front desk if they had a fan but were told that all the fans were taken. We woke up in sweat after not being able to sleep good all night. I think someone needs to check the air in that room as no one should sleep in the heat. I would appreciate it if these concerns could be escalated to the proper management. We did call when it happened and for awhile no one answered the phone but finally we got ahold of someone at front desk. A maintenance manager/room service/housekeeping manager came up to the room. He proceeded to pick up the few pubic hairs from the jacuzzi with his fingers which was disgusting. At that point we had to leave to get to a rosary so we had to leave. He said he would send someone to clean the room. When we returned the room was cleaned better however that was a horrible experience.

（由 Google 翻译）这可能是我住过的性价比最高的酒店了。酒店建筑很漂亮，是由一家老银行改建而成，保留了所有原有的设施。房价还包含早餐、自助晚餐以及每晚三杯免费饮品！性价比超高，更不用说它位于河滨步道的绝佳位置了。下次来圣安东尼奥我还会选择入住这里。 （原文） This is maybe the best bang for your buck hotel I have ever stayed in. The building is beautiful an old bank with all the original fixtures. Also included in your rate is breakfast, supper buffet, and 3 free drinks every night! Super value, and that’s not to mention the absolutely prime location on the riverwalk. Will stay again next time I am in San Antonio.

（由 Google 翻译）我们住的是角落套房，景色超棒！ 这家酒店历史悠久，非常漂亮，还有一些优惠，比如免费的自助早餐和晚餐，晚餐还赠送三杯免费酒水。酒店周围有很多用餐空间，可以随意逛逛，而且离河滨步道很近！ （原文） We had a corner suite with awesome views! Beautiful historical hotel, they have some perks, free breakfast and dinner, all buffet style along with 3 free alcohol beverages at dinner time. Lots of space to eat at just keep wandering around, so close to the river walk!

（由 Google 翻译）不得不说，前台的Eduardo真是太棒了。我从未在其他酒店享受过如此卓越的客户服务。他记得你的名字、你和我们之间的小对话、你的喜好，并且在保持专业和礼貌的同时，处理好每一个细节。整个旅程中，我都向所有人夸赞他……千万别错过他，他让这家酒店感觉像家一样。我一定会再来的，因为他对我们太好了。谢谢你，Eduardo！ （原文） I have to say Eduardo at the front desk was absolutely amazing. I've never had such exceptional customer service at another hotel. He remembers your name, the little conversations you've had, likes and dislikes, and helps with every detail while remaining professional and courteous. I raved about him to everyone the entire trip.... never let him go, he made your hotel feel like home. I will definitely return because he treated us so well. Thank you Eduardo!

（由 Google 翻译）我和我丈夫比价格合理的酒店更看重的是便捷的酒店！ 酒店距离河滨步道、阿拉莫和所有热门旅游景点都只有5-10分钟的步行路程，我们可以把车停在友好的代客泊车员那里。 我们喜欢这家酒店的历史，一定会再次入住！ （原文） What my husband and I love more than a reasonably priced hotel is a convenient hotel! Being a 5-10min walk away from the Riverwalk, the Alamo, and all the great tourist attractions, we were able to leave our car with the friendly valet. We love the history of the hotel, and we will definitely stay again!

（由 Google 翻译）地理位置优越，去哪儿都很方便。我特别喜欢这种历史悠久的酒店！房间比我们住过的其他历史酒店都要宽敞得多，真是出乎意料。 酒店里还有一家不错的酒吧/餐厅（克罗克特酒馆）。 员工热情友好，乐于助人。 我们在这里住得很愉快。 （原文） Great location to all attractions. I really dig these historic hotels! The accommodations are surprisingly larger than other historic hotels we've been to. They have a nice bar/restaurant (Crockett Tavern). The staff has been great and helpful. We enjoyed our stay here.

（由 Google 翻译）首先，酒店并没有像之前提到的那样提供免费欧陆式早餐。其次，电视坏了，这本来没什么大不了的，但酒吧的音乐一直吵到午夜12点，电视或许能盖过噪音。接下来，也是最糟糕的，是枕头。我简直无法形容它们有多不舒服。我们根本没睡着。第二天还有重要的工作要做，却还要忍受这种疲惫，简直是一种折磨。而且，房间里的咖啡壶坏了，漏水漏得到处都是。更糟糕的是，浴室里的电源插座也坏了。唯一值得称赞的是代客泊车员加布里埃尔、安吉莉卡以及在酒馆/餐厅工作的那位友善的男士。另外，汉堡包也很好吃。 （原文） First off there is no free continental breakfast which was mentioned.Second the tv didn’t work which wouldn’t have made a difference except the music from the bar was so loud till 12 midnight and the tv might have helped cover it up. Next and worst are the pillows. I can’t describe how uncomfortable they are. We literally got no sleep at all. It felt like torture to be that tired with a big day ahead of us. Also the coffee pot in our room was broken and leaked water all over. On top of that the electric outlet in the bathroom didn’t work. The best part was Gabriel the valet , Angelica and the nice man that work in the tavern/restaurant. Also the hamburger was very good.

（由 Google 翻译）很棒的体验！房间略显陈旧，但考虑到这家酒店年久失修，这在意料之中。房间和浴室都很干净。代客泊车司机和前台工作人员都很友好。这是我们家庭自驾游的短暂停留。离阿拉莫这么近，价格也很实惠。我们起身步行到阿拉莫，然后再次上路。我们还会再住这里。 （原文） Wonderful experience! Room was dated but expected with age of this hotel. Room and bathroom was clean. Friendly valet drivers and front desk staff. This was a quick stop on our family road trip. Great price for being so close to the Alamo. Got up and walked to the Alamo before hitting the road again. We would stay here again.

（由 Google 翻译）前台的Eduardo非常热情周到，房间干净整洁，淋浴设施也很好用，床很舒服，地理位置也很棒。Crockett和Menger酒店是我最喜欢的两家酒店。我拿到了两张可以在酒吧或咖啡厅使用的代金券。注意：代金券只能用于滴滤咖啡，不能用于拿铁。 代客泊车：酒店使用第三方代客泊车服务，所以这并非酒店本身的问题，而是您所使用的代客泊车服务的问题。酒店不提供自助停车。从我上次入住姐妹酒店（Menger）到这次入住Crockett，这家代客泊车公司已经连续三次出错。 1. 七月份入住Menger酒店时，我们让代客泊车员保管我们的行李。他们装车的时候，不知怎么的，别人的行李被放进了我们的车里。我们一直没发现，直到开车三个小时后接到代客泊车员的电话。他们问我们是否可以掉头把行李送回去。我们拒绝后，他们让我们等他们过来，最后安排把车送到我们行程途中他们服务的另一家酒店。他们显然没有行李标签/追踪系统。 2. 7 月份再次入住 Menger 酒店。我应该只给他们钥匙扣，但我把整套钥匙都给了他们（吸取教训）。我们花了大约 15 分钟寻找我的钥匙，结果发现他们把我的钥匙扣从钥匙串里取了出来，然后把整套钥匙（包括另一辆车的钥匙）留在了车里的杯架上。任何人都能看到，然后撬开车门偷走钥匙。 3. Crockett 酒店。11 月我住在 Crockett 酒店。11 月 5 日早上值班的那位男士非常不友好，一点也不热情。他们发给我一个取车链接。我忘了这件事，就去他的服务台，但他拒绝帮忙。我当时手里拿着很多东西，为了找到这个取车链接，不得不放下手头的一切。 我非常喜欢门格尔和克罗克特酒店。员工很棒，酒吧也很不错，氛围也超赞，但是他们用的代客泊车服务（PMC）实在太糟糕了。我强烈建议大家在附近找其他停车方式，避开这项服务。 （原文） Eduardo at the front was very helpful and attentive, room was clean, shower worked great, bed was comfortable, and great location. The Crockett and Menger hotels are two of my all time favorite hotels. I was given two tickets to use at the bar or the coffee shop. Note: the ticket can only be used on drip coffee and not a latte. Valet parking: the hotel uses a third party so this is not a reflection on the property but rather the service you use for parking. Self parking is not an option. The valet company has done something wrong 3 times in a row between my stay at the sister property (the Menger) and now the Crockett. 1. The Menger back in July. We had valet hold onto our luggage. When they loaded the luggage somehow someone else’s bags made it into our vehicle. We never noticed it until we got a call 3 hours into our drive from valet. They asked if we could turn around and drop it off. After we told them no, they asked for us to wait for them to come us, finally they made arrangements to drop it off at another hotel they service in our home stretch. They clearly have no method of tagging/ keeping track of luggage. 2. The Menger again in July. I should have given them just the key fob but I have them my entire set (lesson learned). We spent about 15 minutes looking for my keys to see they removed my fob from the set and left the set (including another vehicles key) in the cup holder to the car. Anyone could have seen that, broke into the car and take the keys 3. Crockett. I stayed at the Crockett in November. The man working the morning of 11/5 was extremely unfriendly and not hospitable. They sent me a link to request the car. I had forgotten about it, went to his kiosk, and he refused to help. I had my hands full, and dropped everything I had to get to this link I had to use in order to get my car. I love The Menger and Crockett hotels. Great staff, bars, and really cool atmospheres but the valet service they use (PMC) is awful. I would strongly recommend finding other parking means in the area to avoid this service.

（由 Google 翻译）工作人员非常友善，竭尽全力满足我们的住宿需求！地理位置便利，就在市中心，安全可靠，开车/停车也很方便。我们体验非常棒，强烈推荐您在圣安东尼奥旅行时选择 Crokett！ （原文） The staff were incredibly kind and went above and beyond accommodating our staying! The location is convenient, right in the heart of downtown, safe and easy to drive/ park our own. We had a great experience and highly recommend Crokett when you visit San Antonio!

（由 Google 翻译）我给总经理 Jennifer Navarro 发了邮件，但一直没有收到回复，所以很遗憾只能写这篇差评。 我几乎只入住希尔顿酒店，而且尽可能选择大使套房酒店。过去十年我一直是希尔顿的钻石会员或金卡会员。这次我和妻子一起旅行，预订了一间特大床套房。我知道我们会很晚才到，大概凌晨3点，所以我打电话给预订部，他们联系了前台协调延迟入住事宜。协调完毕后，预订部告诉我房间会保留到凌晨3点。 我们凌晨2点半到达，接待我们的是Juan，他冷漠地告诉我房间已经没有了，酒店里只剩下一间双人房。他没有道歉，没有沟通，也没有试图弥补。当我告诉他我已经协调过延迟入住时，他告诉我他看到了备注，但是没有特大床房了。我可以接受一些小错误，比如接待大型团体等等，但我选择希尔顿是因为它的可靠性、温馨的氛围和优质的客户服务……尤其是在长途旅行之后。然而，我在贵酒店的体验却并非如此。 如果在预订时就被告知只有双人间可选，我会选择其他酒店。当我下午2:30到达时，我基本上已经没有其他选择了。 房间本身很脏​​，淋浴排水很慢，导致水倒流，而且地板没有吸尘。 值得一提的是，早餐服务和前台早班工作人员都非常棒。特别要感谢你们的班车司机Tony，他非常出色！ （原文） Sent a note to GM Jennifer Navarro and never received a response so unfortunately have to write a negative review. I almost exclusively stay at Hilton properties and choose Embassy Suites whenever possible. I’ve been a Diamond or Gold member for the last 10 years. I was traveling with my wife and booked a King suite. I knew it would be a late arrival ~3am so I called reservations and they spoke to the front desk coordinating a late arrival. After coordinating the reservations agent let me know that the room would be held until 3 am. We arrived at 2:30 and were met by Juan who apathetically told me the room was not available and the only room left in the hotel was a 2x double. There was no apology, conversation or attempt to make it right. When I told him I had coordinated for a late arrival he told me that he saw the notes, but there was no King room. I can deal with mistakes, accommodating larger groups, etc. but I choose Hilton for reliability, welcoming atmosphere and great customer service…especially after a long day of traveling. This was not my experience at your hotel. Had I been told at booking that the only room available was a double I would have booked at another property. When I arrived at 2:30 I was essentially out of options. The room itself was dirty, shower drain was slow so water backed up and floor was not vacuumed. On the positive side breakfast staff and morning front desk staff were very good. Special shout out to your shuttle driver Tony who was great!

（由 Google 翻译）在希尔顿酒店的住宿体验真是太棒了！作为钻石会员，我已经习惯了酒店的优质服务，这家酒店也没有让我失望。首先是经理弗朗西斯卡，她总是面带微笑，而且总是竭尽全力。举个小例子，我下楼要了一块卸妆湿巾，以免弄脏枕套。她没有，但她去商店买了一些给我！！谁会这么做？一个正直、工作出色、超越自我的人。这姑娘需要加薪！！！还有清洁工费利西亚！她每天都工作出色。早餐和餐厅工作人员罗西和玛丽亚姆也很棒。我永远不会忘记那些辛勤工作的人的名字。希尔顿要好好珍惜这些员工。他们是贵公司的宝贵财富。 （原文） What a wonderful stay at this Hilton. As a Diamond member , I have become accustomed to great service and this hotel did not disappoint. Starting with Manager Francesca. Always with a smile and going above and beyond. As a small example, I went downstairs and asked for a makeup remover wipe as to not stain the pillow case. The didn’t have any but she went out to a store and purchased some for me!! Who does that? Someone who has integrity and works above and beyond . This gal need a raise!!! And the cleaning lady Felicia! Wonderful work every day. And the wonderful breakfast and restaurant workers Rosie and Mariam. I never forget names and hard workers . Hold on to these Hilton. They are gems and assets to your company.

（由 Google 翻译）2025年11月10日更新：我联系到了非常专业的Sal，他详细地向我讲解了预订流程。酒店方面并没有过错，Sal提供了所有必要的信息，确保我能够妥善处理此事。他的专业知识、尊重的态度以及出色的客户服务都让我耳目一新，远远超出了我的预期。强烈推荐，10/10！谢谢Sal！ 10月26日，我取消了11月9日的酒店预订。当时我知道由于政府停摆，我丈夫正在服役，我们无法入住（而且酒店也承认这是不可退款的预订）。然而，就我目前的经历而言，我无法接受这个结果。我保留了取消预订的确认邮件，但今天我又收到一封邮件，说“是时候准备入住了”。今天早上我立即致电酒店，他们把我转接给一位女士，她说我的预订仍然有效，他们没有收到Booking.com的任何消息，需要我联系Booking.com处理此事。 我致电Booking.com，接电话的是Joseph，他确认他看到了我10月26日的取消预订请求，并告诉我酒店在24小时内没有回复，所以预订没有任何处理。我表示这种服务态度令人无法接受，他们应该跟进确保预订被取消，因为作为预订人，我已经尽力联系酒店告知预订将不再履行。他随后告诉我，他会再给Embassy Suites发送一封邮件，告知他们预订已被取消，并要求他们在24到48小时内回复。我认为这非常不合理，因为预订日期就在今天。他接着说这是他必须遵循的流程，我表示我要求Booking.com和Embassy Suites就此错误获得适当的赔偿。这太荒谬了，我明明在10月26日就做了充分的调查，提前14天就预订了，今天却还要打电话来询问情况。 他告诉我，如果大使馆不批准预订，他们就无法提供赔偿。我告诉他，我会向上级反映，因为这完全无法接受，Booking.com应该和大使馆一起赔偿他们犯下的错误。 然后他告诉我，如果24到48小时内没有收到任何消息，就再打一次电话。我说我不会再打了。我希望有人能就此事与我联系，作为客户，我根本不应该陷入这种境地。我告诉他，如果这件事得不到妥善处理，Booking.com将失去我这个客户，我也会把Booking.com糟糕的客户服务公之于众。 （原文） UPDATE 11/10/25: I was contacted by the highly professional Sal, who gave me insight and education into the booking processes. The hotel was not at fault and Sal was able to give me all the information needed to ensure the proper steps were taken in regards to this situation. His knowledge, respectful demeanor and over all customer service was a breath of fresh air and exceeded my expectations as a customer. 10/10 recommend, thank you Sal! I cancelled my reservation on 10/26 for my hotel reservation on 11/9 after knowing we weren't able to make our reservation due to my husband being active duty with the government shutdown (it was acknowledged and accepted as a non-refundable reservation I will say) HOWEVER, after the experience received I will not accept that. I have the email with the confirmation of my cancellation, but fast forward to today I receive an email that "it's time to get ready for check in". I call the hotel immediately this morning and they transfer me to some lady who says that my reservation is still active that they never heard from booking and that I needed to call booking to take care of this. I call booking and I speak to Joseph, and he confirms that he sees The initial request on October 26th confirming that I am canceling my reservation and he continues to inform me that the hotel did not respond within 24 hours so nothing was done about the reservation. I mentioned how Unacceptable That is as customer service as they should have followed through on ensuring that the reservation got canceled because I did my part as the person who made the reservation by reaching out and letting the company know that the reservation is no longer going to be fulfilled. He then informed me that he will send another email to embassy suites letting them know that the reservation is being canceled and they have 24 to 48 hours to respond which I find very inappropriate as the reservation is today. He then said that is the process he has to follow and I advised that I want appropriate compensation provided for this mistake on booking and embassy's behalf. This is absurd that I've had to call today and find out what the deal is when I did my due diligence on October 26th which was 14 days in advance. He told me that if embassy does not approve reserve the compensation that they will not be able to compensate and I informed him that I will be taking it higher up as that is unacceptable as booking should compensate for this mistake done on their behalf along with embassy. He then informed me that if I did not hear anything in 24 to 48 hours that I was to call back and I said that I will not be calling back. I expect someone to be in contact with me about this issue as I should not have even been put in this position as a customer and I informed him that if this is not taking care of appropriately that booking will lose my business and I will be sure to spread the word of the unacceptable provided customer service of booking.com

（由 Google 翻译）先说说好的方面：套房还算不错。入住前一天我用App办理入住时，选了一间边角房，空间挺宽敞的；不过床对我来说稍微硬了点。不好的方面：首先，酒店明明有自己的停车场，却把停车管理外包给了另一家公司。所以停车费只能通过那家公司的App支付。这意味着我得下载一个以后可能都不会再用的应用。不好意思，如果停车费不能算进酒店账单，那我肯定不会选择这家酒店。 其次，自助早餐9点就结束了。我从来没住过10点前就停止供应早餐的酒店。坐晚班飞机到酒店，谁也不想早起吃早餐，尤其退房时间是中午。 （原文） I'll start with the good: The suite was fairly decent. When I did the app check-in the day before, I picked one of the corner rooms and the space was good; though the bed was a tad hard for my preference. The bad: First, the hotel sits in what is obviously their own parking lot, but they have outsourced the parking to another company to manage. So the only way to pay for parking is via that other company's app. That meant that I had to download an app to my phone that I will likely never use again. Sorry, but if my parking charges cannot be added to my hotel bill, that is pretty much a non-starter for me. Second, the breakfast buffet ends at 9:00 am. I have never, ever stayed at a hotel that stopped serving breakfast before 10:00 am. When you get in on a really late flight, you don't want to get up early for breakfast, especially given that check-out isn't until noon.

（由 Google 翻译）这是我第二次入住这家酒店，两次体验都非常棒。早餐包含在房费里，酒店还设有厨师现场制作煎蛋卷。两次都是同一位厨师做的，他手艺精湛。食物美味，床铺舒适，总之，这里是个很棒的住宿选择，而且就在机场旁边。 我之前也住过其他几家 Embassy Suites 酒店，它们也都提供厨师服务，但圣安东尼奥这家酒店的厨师绝对是最好的，煎蛋卷也做得最好吃。 （原文） 2nd time I've stayed here and both times it was fantastic. Breakfast is included and they have a chef station where a chef will make omelettes to order. I had the same chef both visits and he was incredible. Great tasting food, comfortable beds, all around a great place to stay and it's right by the airport. I should include that I stayed at other Embassy Suites and they all have offered the chef service, but this location in San Antonio definitely has the best chef and the best omelettes.

（由 Google 翻译）地理位置便利，距离机场不到10分钟。酒店提供往返机场的免费班车服务。 免费自助早餐种类丰富。每晚的欢乐时光更是锦上添花。 友好专业的员工。 客房部的Christina太棒了！她非常友善，竭尽全力确保我们的房间干净舒适，非常感谢她！ 一定会再次入住。谢谢！ （原文） Conveniently located, less than 10 minutes from the airport. Hotel provided free shuttle service to and from airport. Complementary breakfast buffet offered a variety of options. Nightly happy hour was a plus. Friendly and professional staff. Christina from housekeeping was awesome! She was so pleasant, went above and beyond to ensure our room was clean and comfortable, greatly appreciate her! Would definitely stay here again. Thank you!

（由 Google 翻译）煎蛋卷吧太棒了！房间有些陈旧，但早餐很棒！停车位有点拥挤，几乎没有空间供人们进出他们的汽车，所以需要一些 TLC，但总的来说还不错，不值这个价钱，但还不错。 （原文） The omelet bar is amazing!!!! The rooms are outdated but the breakfast was on point!!! The parking situation is a bit cramped and barely leaves room for people to get in and out of their cars so that needs some TLC but overall it wasn't bad, not worth the price but it wasn't bad.

（由 Google 翻译）注意！停车费10美元。房间和走廊老旧，需要翻新。暖气打开时有烧焦的味道。只提供一小瓶洗发水和两块沐浴皂。早餐还行——有华夫饼机、香肠饼、炒鸡蛋、饼干，还有一些简单的面包、松饼和贝果。这跟我对拉昆塔套房酒店的期望不符。以后我再来这附近住的时候不会再住了。 （原文） Be aware! They charged $10 for parking. The room and hallway was out dated, needs renovation. Heater had burn smell when turned on. Only a small bottoe of shampoo and two bath soap bars were provided. Breakfast was okay － they had waffle makers, saussage patties, scrambled eggs, biscuit, and some basic bread, muffins and bagel. This was not what I expected from La Quinta Inn & Suites. Will not be back when I need to stay at this area.

（由 Google 翻译）最近，我和女儿以及她最好的朋友在一次闺蜜之旅中入住了这家酒店。我们在圣安东尼奥度过了一段美好的时光，在这家酒店的住宿体验也非常棒。早餐很棒，我的女儿们自己动手做了德州形状的华夫饼，在泳池边享用早餐，玩得非常开心。我们买了海洋世界和水上乐园的季票，计划把所有时间都花在公园、河滨步道、阿拉莫国家公园和周边景点上。即使计划满满，安排满满，她们还是非常喜欢泳池，每天都会去游泳，早晚各一次！有一天，她们甚至在泳池里待了一整天！她们只有在吃东西的时候才会出来。酒店在夜间和清晨很安静，房间空间充足，洗衣设施也足够用，停车场安全干净，有一些遮阳区，晚上光线充足。大堂里有一家不错的小商店，可以以合理的价格买到临时需要的必需品和零食。 （原文） I stayed here on a recent girl’s trip with my daughter & her best friend. We had a great time in San Antonio and our stay at this hotel was a nice experience. The breakfast was nice, my girls had a great time making their own Texas shaped waffles and having breakfast out by the pool. We have season passes for Sea World & Aquatica & our trip plans were to spend all of our time at the parks, the Riverwalk, the Alamo & sightseeing the area. And even with all those plans & things to do, they enjoyed the pool so much that they went for a morning & evening swim- every day! One day they even stayed in the pool all day! They only came out of the water to eat. The hotel was quiet for us at night & early mornings, the space in our room was adequate, the laundry facilities were sufficient, the parking lot was safe, clean, & with some shades areas& well lit at night. The lobby had a nice little store where one could get last minute essentials & treats for a reasonable price.

（由 Google 翻译）我们在圣安东尼奥医疗中心西北温德姆拉昆塔套房酒店住了三天，可惜的是，这次体验充其量只能说是平淡无奇。从我们踏入大堂的那一刻起，一股霉味和潮湿的气味就如同警示信号般扑面而来——而且这的确没错。“清新”这个词似乎完全与这家酒店擦肩而过。 说说洗衣房的情况：老式的投币式洗衣机，感觉像是来自上个世纪的古董。它们不仅毫无用处——我们的衣服洗出来几乎没洗，还是湿漉漉的——而且酒店甚至没有硬币。我不得不去最近的加油站找1.5美元的25美分硬币，这感觉就像我在入住期间的一次寻宝任务。 浴缸的情况同样令人失望。除非你自带拖鞋，否则很难感觉干净。他们在浴缸底部放了防滑垫或防滑板，但边缘积满了污垢——显然已经多年无人问津了。我怀疑有人想过把它抬起来好好打扫一下。感觉无数往日客人的回忆还依偎在上面——而且不是那种伤感的回忆。 好像这还不够，我爱人还多要了几条毛巾。我们被告知毛巾已经送到房间了——但并没有。我们回电话时，对方没有道歉，只是冷冰冰地说了一句“你可以来取”。没有礼貌，没有“很抱歉”，完全缺乏待客之道。在这里，基本的礼貌似乎都成了可有可无的。 讽刺的是，其中一层楼是专门用来做“睡眠实验室”的。没错，就是睡眠研究设施。那条走廊的味道好多了，几乎像是另一栋楼的。所以，很显然，酒店有能力维护某些区域——只是不负责维护常客使用的区域。仅凭这一点就足以说明问题。 让我明确一点：这条信息是写给管理层的。如果您连基本的清洁和保养都无法管理好这处房产，或许是时候把它交给能做到的人了。待客之道不仅仅是收取房费，更需要尊重您的客人。 这处房产急需翻新，更换新鲜空气，坦白说，也需要重新思考现代旅行者的期望。在此之前，我不会再来——而且我不会推荐任何追求哪怕是基本舒适度的人来这里。 （原文） We’ve been at La Quinta Inn & Suites by Wyndham San Antonio Medical Ctr NW for three days and unfortunately, the experience has been underwhelming at best. From the moment we entered the lobby, the musty, damp odor hit us like a warning sign — and it wasn’t wrong. The word “fresh” seems to have skipped this hotel entirely. Let’s talk about the laundry situation: ancient coin-operated machines that feel like relics from another century. Not only are they completely ineffective — our clothes came out barely washed and still damp — but the hotel doesn’t even have coins available. I had to go hunt for $1.50 in quarters at the nearest gas station, which felt like a scavenger mission in the middle of my stay. The bathtub situation is equally disappointing. Unless you bring your own shower shoes, good luck feeling clean. They’ve placed an anti-slip mat or panel on the tub floor, but its edges have collected grime — clearly neglected for years. I doubt anyone has thought to lift and properly clean it. It feels like the memories of countless past guests are still clinging to it — and not in a sentimental way. As if that weren’t enough, my spouse requested some extra towels. We were told they had been delivered to the room — they weren’t. When we called back, the response wasn’t an apology, but a cold “you can come pick them up.” No courtesy, no “we’re sorry,” just a complete lack of hospitality. Basic manners seem to be optional here. What’s ironic is that one of the floors is reserved for a “sleeping lab.” Yes, a sleep study facility. That corridor smelled significantly better, almost like it belonged to a different building. So clearly, the hotel is capable of maintaining certain areas — just not the ones regular guests use. That alone speaks volumes. And let me be clear: this message is for the management. If you can’t manage this property with at least a basic level of care and cleanliness, maybe it’s time to hand it over to someone who can. Hospitality requires more than collecting payment — it demands respect for your guests. This property is in desperate need of renovation, fresh air, and frankly, a rethinking of what modern travelers expect. Until then, I won’t be returning — and I wouldn’t recommend it to anyone expecting even basic comfort.

（由 Google 翻译）您好，我在这家酒店住过五次了。这是我的总体评价。尤其需要指出的是，工作人员坚持要求我支付停车费。我预订的时候，没有停车费。停车费是隐藏的，有点像偷窃。最重要的是，酒店气味难闻。 我不推荐这家酒店。 有一些隐藏费用。清洁还可以。早餐不跨文化。其内容基于一种文化。他们的行为很友善。服务需要改进。谢谢 （原文） Hello, I stayed in the hotel 5 times. This is my overall review. Especially, staff members insistly required me to pay parkibg lot. When I booked the reservation, there was no parking fee. It is hidden. It is kind of thefting way. Most importantly, the hotel smells bad. I DO NOT RECOMMEND THIS HOTEL. There are some hidden fees. Cleaning was okay. Breakfast is not cross cultural. Its content is based on an culture. Their behaviors were kind. Its services needed to be improved. Thanks

（由 Google 翻译）我不需要任何服务，但当我到达时，他们知道我要来，所以这总是一个加分项。房间和图片一样，配色方案很糟糕，但很干净，有咖啡、肥皂和毛巾，可以说，毛巾很蓬松。 早餐华夫饼还可以，感觉质量下降了，因为我记得它们更美味，也可能是我当时还小。 这家酒店对儿童很友好，家长有责任防止孩子在其他客人门外尖叫或在走廊里跑来跑去。家长们似乎把酒店当成了保姆，但幸运的是，这种混乱在十点左右停止了。 床很舒服，他们提供了5个不同软硬程度的枕头。我一进房间就立即打电话给前台，确认一切正常。 我是来就诊的，所以对附近的景点不太了解，但它离医疗中心只有两英里，非常方便。 作为一名单身女性，我在这里旅行感到很安全，门锁是标准的，足够用了。浴室很干净等等。 我住的房间可以俯瞰前面的停车场，但一棵大树挡住了大部分视野，其实挺漂亮的。 我肯定会再住这里的。 补充一下，我因为分心拿行李，不小心把车停在停车场里一整晚。哎呀！我赶在车没油之前找到了车，很快就找到了一个街区外的加油站。 （原文） I didn’t require any service but when I arrived they knew I was coming so that’s always a plus. The rooms are as pictured, the color scheme is awful but it was clean, had coffee, soap and towels that, one could say, were pretty fluffy. Breakfast waffles are ok, kinda think the quality of those has gone down as I remember them being more delicious, it’s also possible I was just younger. The hotel is kid friendly, it falls on parents to keep children from screaming outside other guests doors and running up and down the halls. Seems parents treat the hotel like a baby sitter but luckily that chaos stopped around ten. The bed was very comfortable and I was supplied with 5 pillows of varying degrees of firmness. Front desk called me immediately upon entering my room to make sure all was well. I came for a medical appointment so I cannot speak much to the nearby attractions but its proximity to the medical center was perfect as it’s only two miles away. I felt safe here traveling as a solo female and the door locks were standard and sufficient. Bathroom is clean etc. My specific room looked out over the parking lot in front but had a giant tree blocking most of the view which was pretty actually. I would stay here again for sure. Wanted to add that I accidentally left my car running out in the parking lot for the entire night as I was distracted getting my luggage out. Whoops! I got to the car just before it ran out of gas and was able to quickly locate a gas station one block away.

（由 Google 翻译）我们入住期间，停车场里有15辆车的车窗被砸碎。这地方不太适合住宿。如果要入住，请将所有物品带回室内。早餐不错，但人很多。房间空调效果很好，但房间很脏，浴室里有霉菌。前台工作人员很友好，乐于助人。 （原文） 15 vehicles had windows broken out in the parking lot one night that we stayed. Not the best part of town to stay. Take all belongings inside if you do stay. Breakfast was decent but very crowded. A/C in the room worked great, but rooms were dirty and mold was present in the bathroom. Front desk staff was friendly and helpful.

（由 Google 翻译）工作人员彬彬有礼，这是我们住过的第一家酒店，您无需亲自打电话到楼下，也无需麻烦工作人员提供额外的毛巾。他们会打电话到每个房间，确保您的房间舒适且备有齐全的用品。他们的健身房一流，我们很喜欢干净的游泳池。 （原文） The staff is courteous, this is the first hotel we've stayed where you, yourself do not have to call down and bother the staff for any extra towels. They call each room to make sure your rooms are comfortable and fully stocked up. Their gyms are first class and we enjoyed the clean pool.

是我住过最垃圾hyatt

（由 Google 翻译）这个地方确实不错。有门禁停车场，需要使用房卡才能进出。从大堂进入时，只有持有房卡才能使用电梯。大堂后门可直接通往圣安东尼奥河滨步道。从那扇门进入酒店也需要房卡。我们一走进大堂，就注意到了温德姆拉卡斯卡达俱乐部 (Club Wyndham La Cascada) 和这里的接待服务之间的差异。美国运通白金卡会员在拉卡斯卡达酒店对面的河对岸找到了这家酒店，他们基本上把我们赶了出去。尽管我们是最后一秒预订的，但酒店的接待服务，尤其是管理层，竭尽全力为我们安排了舒适的住宿。这就是我给它五星好评的原因。接待和客户服务对我来说是商务中最重要的，其他一切都可以协商。 房间很漂亮，相当宽敞。每次我们相遇，经营这家酒店的先生都会花时间亲自迎接我。这就是我所说的。 （原文） This place is definitely nice. Gated parking which uses your room pass to enter and exit. Elevators that can only be used if you have a room pass to activate it when entering from the lobby. A rear door in the lobby that leads directly to the San Antonio River Walk. It too requires the room pass to enter into the hotel from that door. We noticed, as soon as we entered the lobby, the difference in hospitality from Club Wyndham La Cascada to this place. American Express Platinum found this place on the other side of the river directly across from La Cascada, after they basically threw us out. The hospitality and especially the management went above and beyond to fit us in with nice accommodations despite the last second booking. This is why I rate it 5 STARS. Hospitality and Customer Service are what's most important to me in business, everything else can be negotiated. The rooms were nice and fairly spacious. The gentleman running the place took his time to personally greet me every time we crossed paths. That's what I'm talking about.

（由 Google 翻译）很棒的地方， 工作人员非常友好，房间非常干净，空调也很好用。 早餐很棒。 酒店位置很棒，靠近所有旅游景点。 我唯一要说的一点就是停车问题。停车费要25美元，而且还要支付很多费用。我不明白为什么我们是酒店客人，而且已经付了房费，停车费还这么贵。 除此之外，一切都很好，很温馨。 （原文） Great place, The staff are very nice, room is very clean and the ac is working great. Breakfast was very good. The hotel location is great, it’s near every tourist attraction. I have only one bad thing to say is about the parking. Cost 25$ plus a lot of fees. I don’t understand why parking is so expensive if we’re hotel guests and already paid for our stay. Besides that every thing was very fine and nice.

（由 Google 翻译）帮我们办理入住的接待员太棒了，她非常亲切，非常乐于助人！因为我们是来庆祝我的生日，她甚至还送了我一份甜点。总的来说，服务和房间都很完美！退房时的接待员也很棒，我强烈推荐这家酒店给所有想住在河畔步道附近的人！ （原文） The receptionist who checked us in was AMAZING, she was very sweet and was very helpful! She even gave me a sweet treat since we came to visit for my birthday, overall the service and rooms were perfect! The receptionist at checkout was also amazing, I definitely recommend this hotel for anyone who’s looking to stay near the river walk!

（由 Google 翻译）房间格外干净，宽敞现代。虽然浴室有点小，也有点奇怪，但功能齐全，还配有小型便捷冰箱和咖啡机。早餐包含常规食物，煎饼、炒鸡蛋（非天然）、培根、香肠、土豆、咖啡、牛奶、果汁、茶、面包、果酱、枫糖浆、奶油奶酪、水果等等，还不错。停车费按日收取（高额），我不太认同，但事实就是如此。 （原文） Extra clean room, spacious and modern, although the bathroom is small and odd, but it gets the job done, comes with a small convenient fridge and coffee maker. Breakfast included with the regular stuff, pancakes, scrambled (not natural) eggs, bacon, sausage, potatoes, coffee, milk, juice, tea, bread, marmalade, maple syrup, cream cheese, fruits, etc., so not bad. Parking for a daily (high) fee, which I do not agree, but it is what it is.

（由 Google 翻译）我在LDW期间在那里住了一晚。Veronica帮我们办理了入住手续。她确保我们及时拿到房间，并且满足了我们关于婴儿床/游戏床的要求。我们预订了一间双人间；房间非常干净宽敞。房间有两张床，一张沙发床与两张床隔开，看起来像一个小客厅。我们还有一个阳台。免费早餐很美味，只是一定要早点去，因为早上8:30左右人很多（他们9:30关门）。我们步行大约8分钟到达河滨步道更繁忙的部分，但我们并不介意。Veronica应该成为本月最佳员工，她不仅在协助我们办理入住和退房方面表现出色，甚至还在客人吃完早餐后打扫大堂并帮他们收拾盘子。 （原文） I was there for one night during LDW. Veronica helped us check in. She made sure we got our room promptly and that our request for a crib/pack & play was fulfilled. We booked a double room; the room was very clean and spacious. It had the two beds, a sofa bed separated from the two beds in what look like a little living room area. We also had a balcony. The free breakfast was great and tasty, just make sure you go down early because it got really crowded around 8:30am (they close at 9:30). We walked about 8 minutes to get to the busier part of the riverwalk, which we didn't mind. Veronica should be the employee of the month, not only she was amazing at assisting us with check in and check out, she was even cleaning the lobby and helping guests with their plates after they were done with breakfast.

（由 Google 翻译）从酒店设施的完善程度就能看出很多。圣安东尼奥河滨凯悦酒店的整体服务都获得了五星好评。早餐也符合预期（应该热的食物是热的，应该冷的食物是冷的，真是的）。我很喜欢健身房。所有器械都运转正常，健身房很干净，有毛巾、水和消毒湿巾。 房间设施齐全，而且看起来更大了。 （原文） You could say a lot from a hotel from the amenities that they keep up with. Hyatt San Antonio Riverwalk has earned 5 stars throughout the entire Property. The breakfast was as expected (items that are supposed to be hot were hot, items that are suppose to be cold were cold fykyk). I love the gym area. All machines are working properly, gym is clean and has towels, water and disinfecting wipes. The rooms are kept up with and seem to be a bigger.

（由 Google 翻译）我在这里住了一晚，没什么可抱怨的。房间干净宽敞。虽然有点老旧，但就价格而言，已经足够了。 早餐种类有点少，没有咖啡机，做不了卡布奇诺、意式浓缩咖啡之类的。不过他们家的德州形状华夫饼很不错。 酒店距离河滨步道和阿拉莫步行30分钟，非常方便，但酒店周边地区看起来有点简陋。我不确定深夜步行回去是否舒服，不过白天走回去还好。 （原文） I spent one night here and there isn't much to complain about. The room was clean and quite large. It is a bit dated, but for the price it's been more than sufficient. Breakfast was a bit limited, no coffee machine to get cappuccinos, espresso etc. But their Texas-shaped waffles were a nice touch. The hotel is a 30 minute walk away from the river walk and Alamo, so quite convenient, but the area directly around the hotel looks a bit sketchy. Not sure if I'd be comfortable walking back late at night, during the day it was fine though.

（由 Google 翻译）总体来说，我们的体验很棒。房间干净整洁，维护得很好，闻起来清新，这是一大优点。酒店虽然比较老旧，但维护得很好。我们住了两晚，原本以为客房服务会在我们入住期间打扫房间，结果并没有，这才是我们唯一的缺点。我们入住期间，室内泳池区域有点小，而且人很多。好的一面是，早餐不错，咖啡很合口味，前台工作人员也很友好，没有任何问题。我一定会再来住的！ （原文） We had a good experience overall. The rooms were clean, nicely kept, and smelled fresh, which was a big plus. The hotel is older, but the upkeep is well-maintained. We stayed for two nights and expected housekeeping to refresh the room during our stay, but it wasn’t done which was the only real downside. The indoor pool area was a bit small and crowded during our visit. On the bright side, the breakfast was good, the coffee hit the spot, and the front desk staff was friendly with no issues. I would definitely stay here again!

（由 Google 翻译）如果可以给10星，我一定会给！如果你想要价格实惠的优质住宿，这里就是你的不二之选，而且不用支付“市中心”的价格。其实我在这两个地方都住过，更喜欢离市中心近一点的地方（步行即可到达）。我出差了6周，工作人员很了解我，对我照顾有加，让我感觉宾至如归，倍感舒适。我对他们热情周到的接待赞不绝口，他们从不吝惜任何礼物。为了表达谢意，我还给工作人员准备了一盘饼干。真希望我能做得更好。 （原文） If I could give 10 stars I would! If you want quality at an affordable price this is your place without having to pay "downtown" pricing. Actually I've stayed in both areas and prefer being just outside (walking distance to downtown) I had a 6 week business trip and the staff got to know me well and took great care of me. Made me feel at home and comfortable. I can't say enough about how I was treated and never wanted for anything. Got the staff a cookie platter as a gesture of gratitude. I wish I could've done more.

（由 Google 翻译）房间空间不错，但整栋楼的空调都不够用。太热了，睡不好！早餐时喝咖啡也太热了。工作人员很友好。位置比预期的离市区稍远，而且街对面就是一家狗狗日托中心，所以从靠近街道的房间就能听到停车时狗狗的叫声。 （原文） Rooms had good space but the air conditioning throughout the building was insufficient. Too hot to sleep well! And too hot to drink coffee with breakfast. Staff was friendly. Location a bit further from town than expected and across the street from a doggie day care so parking dogs could be heard from room near the street.

（由 Google 翻译）房间需要一些改进，但总体来说还不错。工作人员非常友好。我们还会再来的。早餐也需要一些改进——香肠不太好吃，但华夫饼还不错。 （原文） Rooms could use a little work, but overall it was good. Staff were very friendly. We would stay again. The breakfast could use a little work as well - the sausage wasn't that great but the waffle was.

（由 Google 翻译）我最近出差在这里住了两晚。一进房间就很闷。温度设定在68度，一点也不凉爽。即使把温度调低到60度，房间也勉强舒服。微波炉上方的灯具里有死虫子和很多积灰。浴缸堵塞了，我没法把塞子打开。我不得不关掉淋浴5次才能把水排干。大镜子柜门被人动了手脚。打开柜门后，我关不上。我发现柜门上拧着一块金属片，每次关门时都需要把它抬起来，这样它才能卡在另一边的磁力支架上。为什么不好好修一下呢？客房服务人员应该立即报告浴缸堵塞和房间闷热的情况。微波炉门的按钮也有问题。我不得不想办法打开它。 （原文） I recently had a 2 night stay for business. Upon entering my room it was stuffy. The temp was set at 68 and it was not cool. Even after lowering and setting to 60 degrees, the room was barely comfortable. The light fixture above the microwave had dead bugs and lots of built up dust inside. The tub was clogged and I was unable to remove the stopper. Instead, I had to turn the shower off 5 times so the water would drain. The large mirror closet door was rigged. After opening the closet door, I was unable to close it. I figured out there was a piece of metal screwed on that needed to be lifted each time you want to close the door so it’ll catch on to the magnetic holder on the other side. Why not fix it properly? Housekeeping should immediately report clogged tubs and hot rooms. The push button for the microwave door also had issues. I had to figure out an alternative way to open it.

（由 Google 翻译）总的来说，这是一家非常棒的酒店！我们不得不取消了预订河畔民宿的计划，匆忙地安排了一场家庭度假。价格非常合理，房间宽敞。酒店员工非常友好。地理位置优越，距离河畔步道约12分钟，我们用优步四处逛逛，价格很便宜。早餐工作人员非常热情友好。免费早餐和停车👍👍 （原文） Overall a very good hotel! We had to cancel an airbnb to the river and scrambled for a last minute family vacation. Rate was very good and room was spacious. The hotel staff was very friendly. Location was good about 12 mins from river walk and we ubered around which was cheap. Breakfast staff was very lovely. Free breakfast and parking 👍👍

Dang FCC

（由 Google 翻译）确实是周末住宿的好地方。这是我们第二次来这里，我们很喜欢它。大堂很华丽，游泳池很棒而且非常干净。花园维护得很好。从您踏入酒店的那一刻起，服务就无可挑剔。我唯一的抱怨是，这次我们的房间面向街道，所以我整夜都听到火车的声音……下次我知道最好要一个面向花园的房间。客房服务也很友善，尤其是Ericka，她甚至在房间里给我的孩子们留了一张漂亮的纸条。很甜！！！！ （原文） Really nice place to stay for a weekend. This was our second time here and we love it. Lobby is gorgeous, the pool is awesome and very clean. The garden is very well maintained. Service is impeccable since the minute you step in the hotel. My only complaint would be that this time our room was facing the street so I heard the train all night long... next time I know better to ask for a room facing the gardens. Room service was also very kind, especially Ericka, she even left a nice note in the room for my kids. Very sweet!!!!

（由 Google 翻译）一流的设施和优秀的员工。这家酒店距离河滨步道仅几步之遥，但距离足够远，您不必忍受加速行驶的汽车和醉汉的噪音。这家酒店无疑代表了圣安东尼奥市中心酒店的最佳价值。游泳池和庭院是该地区任何其他设施都无法比拟的令人难以置信的特色。 （原文） Excellent amenities, and great staff. This hotel is walking distance to the river-walk but is just far enough away that you don't have to deal with the noise from revving cars and drunk folks. This hotel easily represents the best value in a hotel in downtown San Antonio. The pool and courtyard are incredible features that are not matched by anything in the area.

（由 Google 翻译）酒店有很棒的员工。我们参加了嘉年华一晚，很忙，但工作人员让一切顺利进行。游泳池很漂亮，虽然有点冷，但热水浴缸很好！庭院里漂亮的大火坑是一个很棒的社交区域。步行片刻即可到达河边步道和其他市中心设施，提供美味的食物和活动！房间很好，正如您对万豪酒店的期望。我们肯定会再次留在这里并向其他人推荐它。 （原文） Hotel has great staff. We joined for one night of Fiesta and it was busy, but the staff kept everything running smoothly. The pool is gorgeous although slightly chilly, but the hot tub was nice! Nice big fire pit in the courtyard was a great social area. Just a short walking distance to the river walk and other downtown amenities with great food and activities! Rooms were nice like you expect from Marriott. We would definitely stay here again and recommend it to others.

（由 Google 翻译）非常愉快，房间很棒，服务很棒，礼宾休息室比大多数都好。非常非常干净。美丽的庭院。温暖的日子设有室外游泳池，凉爽的夜晚设有壁炉。方便前往我们感兴趣的一切。 我唯一的抱怨是超出了酒店的控制能力。我们的房间面向圣阿拉莫街，晚上你会因为人们的叫喊声和在街上散步的乐趣而醒来。所以我会再次入住，但下次我会要求一间面向庭院的房间。 谢谢万豪酒店！ （原文） Very Enjoyable, Great rooms, Great service, concierge lounge was better than most. Very, very clean. Beautiful grounds. Outdoor pool for the warm days and a fireplace for the cooler nights. Convenient to everything that was of interest to us. The only complaint I would have was beyond the hotel's ability to control. We were in a room facing S. Alamo St. and at night you would wake up due to people yelling and having fun walking down the street. So I will stay again, but next time I will ask for a room facing the court yard. Thank you Marriott!

（由 Google 翻译）第一次入住万豪酒店，感觉太棒了！我和我丈夫没有任何抱怨！工作人员非常令人愉快和细心。房间非常干净、宽敞，外面的休息区非常放松、宁静。外面有一个火坑，上面有很多座位。河滨步道就在步行距离之内（大约两个街区）。我们一定会回来的！ （原文） First time staying at a Marriott and it was amazing! My husband and I have no complaints!! Staff was very pleasant and attentive. The room was very clean and spacious, and the outside sitting area was very relaxing and peaceful. There was a fire pit lit outside with plenty of seating. And the riverwalk was within walking distance (about two blocks). We will definitely be back!

（由 Google 翻译）办理入住手续很标准，很顺利，但走进我的房间，我立即看到沙发上散落着枕头，有些没有枕套。床底下还有一些垃圾，房间本身也很陈旧。噪音问题进一步影响了这次体验：房间的门底部有一个很大的缝隙，会从走廊传来任何噪音，相邻房间的每次冲水或淋浴都会隆隆地穿过我的房间，隔壁房间的一个不幸的人在我住的三个晚上中有两个晚上把我的肺挖出来了。如果您是一个睡眠敏感的人，那么这家酒店是您应该避免的。 工作人员总体上很令人愉快，在我忘记带牙膏后，他们给了我一小管牙膏。为了方便起见，他们在接待处旁边设有一个小市场，出售必需品、小吃和咖啡机。我没有时间在其中一个游泳池里游泳，这很不幸，因为它可能会让我的经历稍微明亮一些。不过，我确实使用了他们的健身房，里面有很多跑步机、椭圆机、一些自由重量器械以及一套瑜伽垫和健身球；我很喜欢他们的健身房。没什么特别的，但完成了工作。如果它位于游泳池附近并且有一些窗户，那就太好了。 电梯存在问题，因为它们运行速度极其缓慢，而且开门前停留的时间也不一致。有一次我在里面待了近30秒，门才终于在地面打开（这是电梯轿厢停在适当位置之后）。为了避免这种情况，我尝试了两次他们的楼梯，但楼梯间没有很好的标记，把你扔在靠近工作人员入口的厨房后面。 总而言之，这是一次平庸的经历，让我因缺乏睡眠而感到疲倦，与网站和描述相比，并没有给人留下深刻的印象。 （原文） Check-in was standard and uneventful but walking into my room i was immediately met with the bed pillows strewn across the couch, some without pillow cases. There was also some rubbish peeking out from under the bed and the room itself was quite dated. Detracting further from the experience were the noise issues: the door to the room had a wide gap at its base which invited in any noise from the hallway, each flush or shower in the adjacent rooms rumbled through mine and an unfortunate individual in the next room was hacking out a lung two of my three nights there. If you are any bit of a sensitive sleeper this hotel is one to avoid. The staff was pleasant overall and i was given a small tube of toothpaste after forgetting to bring one myself. They have a little market of essentials, snack and a coffee machine next to reception for convenience. I didn't get a moment to swim in one of the pools which was unfortunate as it may have brightened my experience slightly. However, i did use their gym which had a number of treadmills, ellipticals, some free weights and a set of yoga mats and medicine balls; nothing exceptional but did the job. Would've been nice if it were situated adjacent to the pool and with some windows. The elevators are problematic as they move incredibly slowly and are inconsistent in how long they sit before the doors open. I was in for nearly 30s on one occasion before the door finally opened up at the ground level (this is after the elevator car stopped in its appropriate position). To avoid this i tried their stairs twice but the stairwell is not well marked and dumps you in the back of the kitchen near the staff entrance. All-in-all a mediocre experience which left me tired from lack of sleep and underwhelmed compared to the website and description.

（由 Google 翻译）我第一次入住这家酒店大概是在2023年，之后每次来圣安东尼奥都会选择这家。从今年7月开始，我入住的频率更高了，每次来这里，服务、房间的清洁程度以及员工的友好程度都让我非常满意。前台的所有员工都很棒，但Amy尤其出色。Amy从我第一次入住就在这里工作，我们之间建立了良好的关系。她总是面带微笑地迎接我，并和我闲聊几句。她绝对是酒店的宝贵财富！客房服务人员和厨房工作人员也都非常友好，在走廊里遇到他们时总是能感受到他们的热情。还有酒店为客人准备的饼干，真的太好吃了！至于酒店本身，千万不要被它所在的区域所迷惑。酒店有保安人员随时待命，我在这里从未感到过不安全。总而言之，我给这家酒店打10分（满分10分），我会把它推荐给我的家人和朋友！ （原文） I first stayed here, I believe back in 2023 and since then have only stayed at this hotel when in San Antonio. Since July of this year I've stayed more regularly and every time I am here, the service, cleanliness of the rooms and friendlyness of the staff are outstanding. While all the front desk staff are great, Amy stands out. Amy has been here since my first stay and has built a rappor with me. She always greets with a smile and catches up with me with small talk. She is a great asset to the hotel! The housekeeping staff are always so friendly when you catch them in the hallways and the kitchen staff as well. And the cookies waiting for the guest upon arrival, they are the so good! As far a property, don't let the area fool you. Security is always on site and Ive never felt unsafe here. Overall 10/10 would recommend this hotel to family and friends!

（由 Google 翻译）前台工作人员很棒！然而，酒店走廊里弥漫着一股霉味，夹杂着浓重的氯气和烈性大麻味。我的房间干净整洁，维护良好。我父母的房间需要重新粉刷、翻新，还要换新地毯。我父母的房间隔壁住着吸食大麻的人，而大麻在加州是非法的。应该有人监控一下，至少要让那些吸食大麻的人离开或停止吸食。令人作呕的气味透过墙壁和房间之间锁着的门弥漫开来，弄得我父母的房间里弥漫着一股臭鼬草的气味。酒店的游泳池不能用，不过我们拿到了隔壁酒店的游泳池使用证。第二天晚上，我只需多花40美元，就能在万豪酒店租到一个房间，房间宽敞得多，有两张大床、一张双人折叠沙发、一台迷你冰箱、一个可以正常使用的游泳池和一间健身房。走廊和整个酒店的环境都一尘不染。酒店还提供免费早餐。我建议你们改进设施，更好地管理客人。 （原文） Front desk staff were excellent! However, hotel hallways had a musty smell that included extreme chlorine and potent marijuana. My room was clean and well maintained. My parent’s room needed fresh paint, updates, and new carpet. My parent’s were next door to marijuana smokers in a state where that is illegal. Someone should be monitoring that and at the very least ask those customers to leave or stop smoking. The disgusting smell permeated through the wall and the locked door between the rooms and made my parent’s room wreak of skunk weed. The pool was not working, although we were offered passes to the pool at a neighboring hotel. For just $40 more I rented a room at Marriott the second night with much more room, two queen beds, a double pull out couch, a mini fridge, a working pool, and a workout room. Pristine environment in hallways and all throughout the hotel. It included complimentary breakfast, as well. I advise making quality improvements to your facility and better manage your guests.

（由 Google 翻译）就这个价位而言，我们的预期基本得到了满足。房间里确实存在一些问题（马桶松动，毛巾架缺失），而且通往房间的地毯气味难闻。不过，当我们向Selena反映这些问题时，她非常认真负责，并做了记录。她人很好，让我们感觉被重视。 （原文） For the price, our expectations were mostly fulfilled. We had some issues with the room (loose toilet, towel rack missing) and the carpet that led to our room smelled very badly. Nevertheless, when we reported this to Selena, she was very attentive and took notes about the issue. She was very nice and made us feel heard.

（由 Google 翻译）一开始我对这个价格有点犹豫，但因为我需要两间房，所以还是决定订这家。我很庆幸自己做了这个决定。房间确实很不错，也很干净。酒店整体维护得很好。前台接待员凯拉非常热情友好，在我下飞机后，尤其是在深夜，她仍然给予了我很多帮助。这让我对这次预订印象更加深刻。我太喜欢这种优质的客户服务了！ （原文） For the price, I was skeptical but because I needed two rooms, I decided to book here. I’m glad I did. The rooms are actually quite nice and clean. Overall the property is well kept. The front desk receptionist Kayla was so kind and helpful after my flight and it being late at night. It really made a bigger impression on me about this booking. I just love when I come across great customer service!

（由 Google 翻译）Debra 真是太棒了，从电话里聊到我们入住结束，她都耐心解答了我的所有问题，而且非常友善。房间很干净，大小也合适。说实话，比我预想的还要好。我绝对会推荐，以后还会再来的。谢谢 Debra！ （原文） Debra was absolutely AMAZING, from talking with her on the phone til the end of our stay. She answered any question I had and was very nice. The rooms were clean. Nice size. Honestly, better than I expected. I would definitely recommend and will be again. Thanks Debra!

（由 Google 翻译）非常破旧。床铺破损，很不舒服。其中一间房间的床单都没换，令人作呕。工作人员立即解决了这个问题，但我本不应该主动要求。二楼的制冰机坏了一段时间了。一楼的制冰机还能用，但我看到冰勺掉在积满灰尘的台面和地板上。早餐很一般——鸡蛋粉、慢炖锅里半焦的香肠、不新鲜的麦片。至少他们还有咖啡和华夫饼。他们提供预先打包好的午餐袋，供新兵训练营毕业班的新生使用，除非用完了，否则不会再做。工作人员很友好。晚上有保安，考虑到这个位置，这算是一个优点。我觉得100美元一晚的价格应该更好一些。我应该选择贝斯特韦斯特酒店或者斯泰布里奇酒店。 （原文） Very run down. Beds broke down and uncomfortable. One bed in room sheets were not changed. Disgusting. Was immediately rectified by staff but i shouldnt have to ask. Ice machine has been broke for a bit on the 2nd floor. The one on the first floor works but the scoop I saw on the dusty top and floor. Breakfast is meh - powdered eggs, semi.burnt sausage in a crock pot, stale cereal. At least they have coffee and waffles. Prepacked lunch sack for early BMT grad days, unless they run out, they will not make more. The staff are friendly. They do have a security guard at night which is a plus for the location. I'd expect better for $100/night. Should have stayed at best western or staybridge.

（由 Google 翻译）所以首先他们需要确保他们对宠物费用非常清楚。每只宠物每晚 25 美元应该在一开始就解释清楚，而不是匆匆忙忙地办理入住手续。我一直在想很多事情，一直误以为每只宠物是 25 美元。我甚至问了第二晚额外的 233 美元是什么，结果被告知是因为我们不得不给你换房间，这样你就可以拿回这笔钱了。如果他们能解释是因为宠物，我们就会当场离开。这是另一件事，第一晚的体验很糟糕，我们入住的第一个房间有一股难闻的香烟味。他们把我们换到另一个房间，厕所不能用，折叠床对我们的孩子来说太小了。第二天早上我们要参加一个重要的活动，但我们第二天一上午都在试图换房间，还是换到我们实际支付的房间大小。我再也不会住这种又贵又垃圾的酒店了！我忘了说早餐是最差的。鸡蛋味道糟透了，简直🤮。接下来的一天，我和女儿都胀气不止。 （原文） So first off they need to make sure they are crystal clear about these pet charges. 25 dollars a night per pet per night should be explained very clearly in the beginning instead of rushing through the check-in. I had a lot on my mind and mistakenly thought it was 25 per pet the whole time. I even asked what the extra 233 charge was the second night and got told owe it’s because we had to switch you rooms so you will get that money back. If they would have explained owe it’s because of pets we would have left right there. That’s another thing the first night was a terrible experience we check into our first room smells like cigarettes terribly. They move us to another room the toilet doesn’t work and the pull out bed is too tiny for our kids. We had an important event to go to next morning but now we spent all next morning trying to switch rooms again, again to the actual room size we paid for. Never again will I ever stay at this trashy expensive for no reason hotel! Owe I forgot to mention the breakfast was the worst. Eggs tasted terrible and it was just 🤮. Gave me and my daughter terrible gas the rest of the day.

（由 Google 翻译）我的意见：来酒店在 Ocho 吃饭或者喝一杯俯瞰河流或者在楼下非常酷的酒吧享用鸡尾酒。但请留在其他地方。我们以前来过这里吃过饭，真的很享受——奥乔是一个氛围很棒的好地方。所以我们决定留下来返回圣安东尼奥。我们最终感觉我们为非常不优质的住宿支付了高价。我们喜欢老地方，自己也住在老地方，所以并不是说我们不喜欢复古的氛围。但我们的感觉是，在让房间为客人提供舒适方面几乎没有采取任何措施。 我们的房间吱吱作响，窗户很旧，打不开，而且由于缺乏隔热层/双层玻璃，街道上的噪音也传了进来。唯一的镜子位于水槽上方，由于坑坑洼洼，几乎无法使用。浴室真的很简陋——一个光秃秃的灯泡从天花板上伸出来照明，瓷砖开裂，浴缸里的固定装置很旧，水泥浆也摇摇欲坠。有多种方法可以保持老地方的魅力，同时更新元素以提高舒适度。这感觉就像是一个吃老本的地方。 但对于晚餐、音乐和美好的夜晚，我们绝对推荐。 （原文） My opinion: Come to the hotel to eat at Ocho or have a drink overlooking the river or to enjoy a cocktail in the very cool downstairs bar. But stay someplace else. We'd been here before for a meal and really enjoyed it -- Ocho is a great spot with a great vibe. So we decided to stay on a return to trip to San Antonio. We ended up feeling like we paid premium prices for very not-premium accommodations. We like old places and live in one ourselves, so it's not that we don't enjoy a vintage vibe. But our feeling was that very little was done to make the rooms comfortable for guests. Our room was creaky, had old windows that didn't open and also let in all of the street noise because of their lack of insulation/double panes. The only mirror was over the sink and it was barely usable because of how pitted it was. And the bathroom was really shoddy -- a bare bulb coming out of the ceiling for light, cracked tiles, and a tub with old fixtures and crumbling grout. There are ways to maintain the charm of an old place while also updating elements for comfort. This felt like a place that was resting on its laurels. But for dinner and music and a nice night out, we'd absolutely recommend.

（由 Google 翻译）有点老旧（1914年！），缺少一些更贵酒店的设施，但总体来说还不错。床很舒服，淋浴很顺畅，房间光线充足，工作人员非常乐于助人。餐厅和酒吧正在装修。 （原文） A bit old (1914!) and missing some amenities of more expensive hotels but overall nice. Comfortable bed, good shower, dark enough room and very helpful staff. The restaurant & bar were under renovation.

（由 Google 翻译）哈瓦那酒店，简直是一颗璀璨的宝石。Shane，谢谢你在我们特别的日子抵达时给予我们最热情的问候，这真的为完美的一天开启了美好的氛围。我们很感激你对我们和我们年长的哈巴狗Daisy的热情款待。 整个体验非常棒。我们在一个美丽的地方体验了爱，我们希望再次光临——我们希望这不是结束，而是一个开始。 （原文） Hotel Havana, a total gem. Shane thank you for the warmest greetings upon our arrival on our special day as it truly started the mood off right for the perfect day. We appreciate the kindness you showed to us and our senior pug, Daisy. The entire experience was wonderful. We had a beautiful place to experience love and we hope to return - we hope this isn't the end but a beginning.

（由 Google 翻译）冬天周日要吃变装早午餐，所以我没有住在酒店，但酒店很可爱。这是一家精品酒店，所以很小，很古色古香，但是去那里吃早餐或早午餐，观看干皇后。演出非常好。女孩们很有趣，是的，年轻的业余女孩在赛道上出现，但她们非常友善。他们跳舞很有趣。这是一场精彩的表演。我很喜欢它。 （原文） winter for drag brunch Sunday so I did not stay at the hotel but the hotel is very cute. It's a boutique hotel so it's very small and very quaint, but went there to eat breakfast or brunch and watch the dry queens. The show was very good. the girls were funny andyeah little amateur young girls coming up in there in the circuit, but they were very nice very friendly. They were funny they dance. It was a great show. I enjoyed it a lot.

（由 Google 翻译）我太期待住在这里了。我多年来一直想住在这里。看了评论，加上最近带爸爸去奥乔的经历，我取消了预订。我不想因为孩子们乱跑、停车位紧张和糟糕的客户服务而毁掉一个周末。我选择了附近一家价格更便宜的爱彼迎，可以包下整栋房子。 （原文） I was so excited to stay here. I’ve wanted to stay here for years. After reading reviews paired with a recent experience with my dad trying to visit Ocho, I cancelled my reservation. Not trying to ruin a weekend over a noisy experience with children running around, tight parking, and poor customer service. Opted for an Air bnb which was still in the area for less for the whole house.

（由 Google 翻译）我很高兴能留在这里……照片看起来棒极了。 但服务/体验相当令人失望🥺，这很伤心，因为一晚要 300 多美元。让我们开始吧： -我丈夫在路上打电话来检查是否有更大的床的房间。当我们预订时，只有 1 个房间可供选择，所以我们选择了它，希望当我们到达那里时，也许有取消，我们可以升级……当我们周六早上打电话时……前台女孩很粗鲁，就像这是她被问过的最糟糕的问题……我从来没有像酒店客人那样受到过这样的对待……从来没有。 -房间看起来就像图片一样，看起来非常干净舒适……。但是一只大蟑螂🪳跑过地板和床底下，我们花了一个小时试图找到它，但始终找不到。我很害怕蟑螂，害怕它会回来。 -我们在酒店的 OCHO 餐厅预订了房间……看到照片后我很高兴能在这里吃饭。我们在预订时间到达那里并坐下了。我们的服务员花了很长时间才给我们带来菜单，当我们说“谢谢！”时他从来没有回复过……然后当他拿出水时我们又说“谢谢！”他就走开了……我感觉真的很不舒服，感觉我们很麻烦，这真是一种氛围杀手，所以我问我丈夫我们是否可以去别的地方……我们起身走到另一家餐厅，度过了一段愉快的时光。 我希望我能选择瓦伦西亚酒店，但不幸的是我因为欣赏了完美的照片而预订了这里。把它从我这里拿走，去找别的地方吧！ ❤️ （原文） I was so excited to stay here… The pictures looked amazing. But the service/experience was pretty disappointing 🥺 which was sad because it was 300.00+ a night. Let’s get into it: -my husband had called on the way up to check and see if there were any rooms with bigger beds available. When we booked there was only 1 room option so we took it and hoped maybe by the time we got there maybe there was a cancellation and we could upgrade… when we called Saturday morning… the front desk girl was SO rude, like it was the WORST question she had ever been asked…I’ve never been treated that way as a hotel guest… ever. -The room looked just like the picture, and it appeared very clean and cozy…. But a large roach 🪳 ran across the floor and under the bed and we spent an hour trying to find it and never could. I’m terrified of roaches and was so scared it would return. -we made reservations at the OCHO restaurant that is part of the hotel … I was SO excited to eat here after seeing pictures. We got there at our reservation time and got sat. Our waiter took forever to bring us menus and when we said “thank you!” He never replied.. then again when he brought out water we said “thanks!” And he just walked off… I was feeling really uncomfortable and it was such a vibe killer to feel like we were such a bother so I asked my husband if we could please go somewhere else… we got up and walked to a different restaurant and had a great time. I wish I would have picked the Hotel Valencia instead, but unfortunately I fell for the perfect pictures and booked here instead. Take it from me, and find somewhere else! ❤️

（由 Google 翻译）这是我们第三次入住哈瓦那酒店，很遗憾，我想这将是最后一次了。我们住了三晚，睡眠质量非常差。第一晚我们冷得不行（即使把恒温器调到最高），不得不额外要了一条毯子。第二晚和第三晚是周五和周六，所以我们经常被窗外酒吧里喧闹的人群吵醒，还有高跟鞋在吱吱作响的地板上走来走去的声音，一直持续到深夜。除此之外，我们还跟一个哭闹不止的婴儿共用一面墙。哈瓦那酒店前台提供耳塞，但我建议他们把耳塞放在每个房间里——因为你肯定会需要的！！ 床很舒服，员工也很友善，免费咖啡也不错。但是就这个价格而言……我们宁愿去别的地方享受宁静。对不起，Bunkhouse，我们通常可是你们的忠实粉丝💔 （原文） This was our third time staying at the Havana, and sadly I think it will be our last. We stayed three nights and slept terribly. The first night we were so cold (even with the thermostat cranked all the way up) we had to request an additional blanket. The second and third nights were a Friday and Saturday, so we woke up often to loud groups leaving the bar outside our window and high heels clomping around on the creaky floors late into the night. In addition to that, we shared a wall with a very angry baby who wailed for hours. The Havana offers ear plugs at the front desk, but my suggestion would be to leave them in each of the rooms- because you’ll definitely need them!! The beds are comfy, the staff is kind, the complimentary coffee is good. But for that price… we’ll pay for peace and quiet elsewhere. Sorry Bunkhouse, we’re usually huge fans 💔

（由 Google 翻译）首先，我一走进去就闻到一股令人放松的香味，还有舒缓的音乐。店里很干净，服务人员也立刻跟我打招呼！（超爱他们的客服❤️🙌） 我来这里是为了做复原按摩和热石按摩，我告诉了他们，然后填写了我的信息。没过多久，我就被带到了更衣室，真是太棒了！！她向我展示/解释了所有东西（有储物柜可以放东西，还有服务后淋浴间）。这家店非常注重细节，如果你不想弄湿头发，这里有浴帽，还有剃须刀、护发产品和吹风机供你使用。我们还得到了浴袍和拖鞋，超级舒服。我接受了Alexis的按摩，我的天哪，10/10推荐！！！我说不完，但天哪，她真的倾听了我的需求和困扰，之后我感觉轻松多了。我当时紧张得要命，她确实重点按摩了那些部位，让我所有的紧张和结节都消失了！！整个疗程都充满了疗愈效果，从香薰到热石（感觉棒极了👏）。疗程结束后，我去冲了个澡，喝了点热茶，坐在休息区就睡着了🤣我太放松了，都没意识到自己睡着了哈哈。非常感谢Alexis，我一定会再来的！！也感谢所有的前台女士们，你们太有礼貌、友善，而且知识渊博❤️ （原文） 1st off, as soon as I walked in I smelled such a relaxing aromas along w relaxing music. It was clean and the workers immediately greeted me! (Loved their customer service ❤️🙌) I was there for the comeback massage plus hot stone, I told them that and after filled out my information. Not long after I was escorted to the locker room if you will which was amazing!! She showed/ explained everything to me(there was lockers to put your things in, showers for after your services) this place was so attentive to detail it had shower caps if u didnt want to wet your hair, razors for shaving, hair products and hair dryers for after your shower. We got this robe and slipper which were SOOO comfortable. I had my massage by Alexis and OMG 10/10 recommend!!! I cant say this enough but OMG, she really listened to my needs and what was bothering me and I felt SUCH a relief after. I was so tense in place and she definitely focused on those areas and got all my knots and tension OUT!! The entire session was so therapeutic from the aromas to the hot stones (which felt amazing 👏). Then after our session I went to shower then had some hot tea and sat in the relaxation area AND FELL ASLEEP 🤣 i was so relaxed I didnt realize I had fallen asleep lol. A huge thank you to Alexis, I will definitely be coming again and again!! Thank you to all the front ladies as well you ladies were so polite,kind and informative ❤️

（由 Google 翻译）第一次来这里，也是第一次产前按摩。太棒了。前台很友好，在等待时向我们展示了便利设施。我在预约的那一刻就被叫回来了。亚历克西斯做得很棒！非常需要！会回来并推荐🧖🏻‍♀️😊 （原文） First time here, and first ever prenatal massage. It was wonderful. Greeted by friendly front desk, shown amenities while waiting. I was called back right on the dot of my appointment. Alexis did a wonderful job! Much needed! Will be back and recommending 🧖🏻‍♀️😊

（由 Google 翻译）我当天就打电话预约了面部护理，很幸运地预订了生日礼物！接待员非常热情友好，让我从抵达的那一刻起就感到无比舒适。水疗中心本身非常漂亮，令人放松——氛围如此宁静祥和。我的美容师Jenna太棒了！她知识渊博，温柔体贴，对我和我的皮肤都照顾得无微不至。离开时，我容光焕发，神清气爽！我太喜欢了，所以决定成为会员。他们肯定很快会再来找我！ （原文） I called in the same day and was lucky enough to book a facial for my birthday! The receptionist was so kind and made me feel completely comfortable from the moment I arrived. The spa itself is absolutely gorgeous and relaxing — such a peaceful atmosphere. My esthetician, Jenna, was amazing! She was super informative, gentle, and really took great care of me and my skin. I left glowing and refreshed! I loved it so much that I decided to become a member. They’ll definitely be seeing me again soon!

（由 Google 翻译）我和朋友来圣安东尼奥度周末，Hiatus Spa 果然没让我们失望！我的按摩师是 Jahne Campbell，她手法超棒！这是我体验过的最好的按摩之一，而且我按摩过很多次！我和朋友还体验了其他服务。所有员工都非常热情友好。这是一次完美的放松体验。我强烈推荐 Hiatus Spa！ （原文） My friend and I came to San Antonio for a girls weekend and the Hiatus Spa did not disappoint! Jahne Campbell was my massage therapist and she was AMAZING! One of the best massages I’ve had and I have had a lot! My friend and I had other services as well. The whole staff was very accommodating and kind. It was a perfect experience to unwind and relax. I highly recommend Hiatus Sp.

（由 Google 翻译）我第一次去的时候，他们安排的按摩和面部护理间隔1.5小时。这意味着我按摩完后，还要等1.5小时才能做面部护理。我换下浴袍和拖鞋，坐在外面直到他们叫我。不过服务很棒。 我第二次去的时候是早上9点，他们刚开门。我9点04分就到了，等他们开门。我被匆匆带到了按摩师Emma那里，根本没时间换浴袍或把东西放进储物柜。每次按摩结束后，我都要更衣、收拾东西，然后去做下一个服务。我预约的服务人员不太明白我有套餐，所以这次我没有预约美甲/修脚。 Emma是一位绝对出色的按摩师。我在东京、卡波、科孚岛和美国的几个大城市都做过按摩，可以说这是我做过的最好的按摩。如果您正在寻找非凡的深层组织按摩，那么 Emma 是您的不二之选。 （原文） My first visit they scheduled my massage and my facial 1.5 hr apart. Meaning I finished my massage and then had to wait for 1.5hr for my facial. I changed out of my robe and slippers and sat outside until they called me. The services were great though. My 2nd time visit was at 0900 when they first opened. I showed up at 0904 to give some time to open. I was rushed to the masseuse, Emma, without the option of changing into robes or putting my things in a locker. After each session I had to redress, gather my things, and move to the next service. Whoever I scheduled my services with didn’t quite understand I had a service package so I didn’t get to schedule my mani/pedi this visit. Emma was an absolute knockout massage therapist. I’ve had massages in Tokyo, Cabo, Corfu, and several major U.S. cities and I can say this is the BEST massage I’ve ever had. If you’re looking for a phenomenal deep tissue massage, Emma is your go-to.

（由 Google 翻译）令人失望且卫生状况极差的体验 - 不推荐 我在这里的体验非常糟糕，强烈建议其他人预订前三思。原本应该是一次轻松的旅行，却因为严重的卫生问题、维护不善以及整体上的疏忽大意而大打折扣。 令人震惊的卫生状况 尽管我是当天第一位到访的客人，但设施的状况仍然令人震惊： * 更衣室：地板上到处都是头发。 * 淋浴间：淋浴房内明显有霉斑，而且散发着难闻的气味。 * 毛巾：提供的毛巾沾满了睫毛膏污渍，看起来又旧又脏，而且磨损严重，明显已经很旧了。 * 设施：储物柜很脏，毛巾篮看起来摇摇欲坠。 * 等候区：等候区的座椅和台面看起来很久没有除尘或清洁过了，整个地方显得破败不堪，无人照管。 令人烦恼的维修问题 我原本想放松一下，却不断受到噪音的干扰： * 到达时，一位男性维修人员在女更衣室里。我告知他需要离开，但他没有立即离开，这让我感到非常不舒服。 * 在我接受服务期间，维修噪音持续不断，而且非常大。听起来像是他们在用锤子更换空调滤网，完全破坏了宁静的氛围。 平庸的服务 护理项目本身并没有挽救糟糕的体验： * 按摩和身体裹敷护理“充其量只能算一般”。 令人沮丧的结账流程和冷漠的回应 * 结账耗时过长，因为工作人员很难找到一个简单的结账码。 我反馈了这次体验，但只收到了一封千篇一律的邮件。这种模板化的回复证实了我的感觉：他们根本不在乎顾客体验，也不想做出任何实质性的改进。 结论：这家水疗中心需要彻底清洁，并对其维护和客户服务理念进行全面改革。缺乏基本卫生条件（尤其是毛巾！）是不可接受的。 （原文） Disappointing & Unclean Experience - Not Recommended I had a truly poor experience at and would strongly caution others before booking. What was supposed to be a relaxing visit was marred by a severe lack of cleanliness, maintenance issues, and an overall sense of carelessness. A Shocking Lack of Cleanliness Despite being the first visitor of the day, the state of the facilities was shocking: * Changing Room: There was hair everywhere on the floor. * Showers: The shower stall was visibly moldy and smelled bad. * Towels: The towels provided were dirty with mascara stains, looked frayed and grey from overuse, and were clearly old. * Fixtures: The lockers were dirty, and the towel hamper looked like it was falling apart. * Waiting Area: The seating area and surfaces in the waiting room looked like they hadn't been dusted or refreshed in a long time, giving the entire place a run-down and uncared-for appearance. Disruptive Maintenance Issues My attempt to relax was constantly interrupted by noise: * Upon arrival, there was a male maintenance worker present in the female changing room. He was informed he needed to leave but did not do so immediately, which made me very uncomfortable. * Throughout my service, there were ongoing, loud maintenance noises. It sounded like they were changing AC filters using hammers, completely destroying the tranquil atmosphere. Mediocre Service The treatments themselves did not salvage the experience: * The massage and body wrap treatment were "at best, okay." Frustrating Checkout & Uncaring Response * Checkout took an excessively long time because the staff struggled to find a simple code. I provided my feedback about the experience, and in response, I received a standardized email. This boilerplate response confirms my feeling that they really don't care about the client experience or making genuine improvements. Conclusion: This spa needs a deep cleaning and a complete overhaul of its maintenance and customer service ethos. The lack of basic hygiene (especially the towels!) is unacceptable.

（由 Google 翻译）圣安东尼奥 Hiatus Spa - The Lab 非常干净舒适。我和美容师 Monica 一起做了刮痧面部护理，她做事非常认真细致，令人愉悦。整个体验非常棒。她使用的所有产品都可以购买。她对工作非常真诚热情，完全可以给 A+ 的评价。 （原文） The Hiatus Spa San Antonio - The Lab was incredibly clean and pleasant. I had a Gua Sha facial with esthetician Monica, and she took great care with her work and was a delight. The entire experience was lovely. All the products she used were available for purchase. She was really genuine and enthusiastic about the work. A+ all around.