新奥尔良中50家最佳水疗酒店

（由 Google 翻译）对于任何想要在新奥尔良享受更奢华住宿体验的旅客来说，丽兹酒店都是绝佳的选择。九月初，我曾在这家绝佳的酒店度过了短暂的一晚生日假期。它完全符合您对丽兹这样一个标志性奢华酒店品牌的所有期望：安静、舒适、奢华。酒店一尘不染，装潢典雅，地理位置优越，紧邻繁华的运河街。服务一流，热情周到，却又不失正式和礼貌。我们入住的是行政套房，并在酒店餐厅用餐。虽然这家丽思卡尔顿酒店并非完美无缺，但也已接近完美，并且是这座城市其他豪华酒店的强劲竞争对手。只有几处地方可以改进或扩展。例如，餐饮服务一般、缺少休闲泳池以及套房维护方面存在一些问题，但这些都只是略微影响了体验。请放心，选择这家酒店，您将享受到优质的服务、舒适的客房、优雅的氛围、优越的地理位置、安全的住宿环境以及难忘的体验。我们一定会再来的。对于任何想要在新奥尔良享受更奢华住宿的旅行者来说，丽兹酒店都是一个绝佳的选择。 我在猫途鹰上查看了更详细的评论。 （原文） The Ritz is an amazing choice for any traveler wanting a more luxurious stay in New Orleans. I stayed at this fantastic property for a short one-night birthday trip in early September, and it was everything you would come to expect from such an iconic and prestigious hotel brand as the Ritz: quiet, comfortable, and luxurious. This hotel was immaculately clean, elegantly decorated, and centrally located, just off the busy Canal Street. Service was top-notch. Exceptionally warm, yet formal and polite. We stayed in an executive suite and dined at the hotel restaurant. While this Ritz Carlton wasn't perfect, it was close, and is a strong competitor with the city's other luxury hotels. Only a few things could have been done better or expanded. Namely the average dining, lack of a leisure pool, and some upkeep concerns in our suite, but these only dampened the experience very minimally. Rest assured, when picking this hotel, you will be treated to great service, a comfortable room, an elegant atmosphere, a central location, a safe stay, and a memorable experience. We will certainly be back.The Ritz is an amazing choice for any traveler wanting a more luxurious stay in New Orleans. I went into a much more detailed review on Tripadvisor.

（由 Google 翻译）入住丽兹酒店总是令人愉悦，这家酒店的位置也同样令人满意。特别感谢前台/接待处的Jayla。得知我第一次来新奥尔良后，她热情地向我介绍了这座城市的必游景点，让我的体验更加完美，即使这次旅行是为了商务会议。她还提醒我，我以前经常用它来导航酒店（酒店的布局可能比较混乱）。酒店位置便利，但晚上却很安静，让我睡得很好。客房清洁人员每天都会一丝不苟地打扫我的房间，门卫也热情友好，就像这座城市一样。感谢您美好的住宿体验。 （原文） Staying at the Ritz is always a pleasure, and this location didn’t disappoint. Shoutout to Jayla from the front desk/reception. Upon hearing that it was my first time in New Orleans, she excitedly explained the city’s must-dos that made my experience better, even if the trip was for business meetings. She also made this note that I used to navigate the hotel (the layout can be quite confusing). The hotel is close to everywhere, yet quiet at night and I was able to sleep very well. Housekeepers cleaned my room meticulously everyday, and the doormen were fun and upbeat - much like the city itself. Thank you for a wonderful stay.

（由 Google 翻译）这家酒店令人失望之处颇多。地理位置优越，房间也不错。然而，作为一名终身钛金会员和现任大使会员，这家酒店却完美诠释了丽思卡尔顿酒店集团的种种弊端。10个月前，我以优惠价格预订了房间。之后，我尝试使用丽思卡尔顿酒店的俱乐部升级券，却被拒绝了，理由是房间不够贵。我又尝试使用房间升级券，再次被拒。 上周，他们让我填写偏好和要求，我表示作为大使会员，我想付费升级到俱乐部级别。他们提出每晚200美元，我接受了。今天抵达酒店，却再次被拒绝，理由是酒店接近满房。他们仍然会提供每晚6000美元的带俱乐部通道的套房，却对那些忠实入住的会员没有任何优惠。丽思卡尔顿酒店应该会做得很好。我真是个傻瓜，竟然相信忠诚度真的有用，尤其是在这家酒店！ （原文） Disappointing on many fronts. Great location and nice rooms. However as a lifetime titanium and current ambassador member this hotel exemplifies all that is wrong with the program. Booked the room 10 months ago at a great rate. Then tried to use the Rit$z Carleton club upgrade certificate and was denied because the room was not expensive enough. Then tried to use a room upgrade certificate and again denied. Then last week they asked me to fill out preferences and requests so I said would like to pay for a club level upgrade as an ambassador. Offered 200 a night and accepted. Arrived today to have it again denied as they were near capacity. They will still give a $6000/night suite with club access but nothing for the ones who stay at these properties loyally. Ritz will do fine. I am the fool to believe that loyalty means anything especially at this property!

（由 Google 翻译）新奥尔良丽思卡尔顿酒店是一家五星级豪华酒店，坐落于历史悠久的法国区边缘，位于运河街921号。酒店坐落在建于1908年的标志性美术学院风格的Maison Blanche大楼内，提供宁静的休憩之所，同时又毗邻波旁街等景点。 主要特色 客房和套房 客房的装饰灵感源自花园区豪宅，并配备大理石浴室、豪华浴袍和Nespresso咖啡机等便利设施。 俱乐部楼层客房和套房的客人可尊享Maison Orleans俱乐部楼层的专属礼宾服务和休息室。 更高端的选择包括全新装修的丽思卡尔顿套房和拥有私人屋顶露台的两卧室顶层公寓The Residence。 餐饮和酒廊 M Bistro：一家农场直送餐桌的餐厅，供应高档的卡真和加勒比风味早餐、午餐和晚餐。 达文波特酒廊 (Davenport Lounge)：提供简餐、鸡尾酒和下午茶。酒廊周末还会有驻场音乐家杰里米·达文波特 (Jeremy Davenport) 的现场爵士乐表演。 水疗与健康 酒店拥有新奥尔良最大的水疗中心，占地 25,000 平方英尺。 水疗中心提供超过 100 种护理服务，包括按摩、面部护理和身体裹敷。 酒店设施包括室内泳池和配备先进设备的健身中心。 历史背景 酒店位于历史悠久的 Maison Blanche 大楼内，该大楼于 1906 年至 1909 年间作为一家百货公司运营。 楼上楼层曾用作办公室，也是新奥尔良第一家广播电台 WSMB-Radio 的所在地。 近期收购 2025 年 3 月，酒店被美国投资公司 Gencom 收购。 地理位置 酒店位于运河街，交通便利，客人步行即可到达法国区景点、桑格剧院和运河广场商店。 （原文） The Ritz-Carlton, New Orleans is a five-star luxury hotel on the edge of the historic French Quarter, located at 921 Canal Street. Housed within the landmark 1908 Beaux-Arts Maison Blanche building, the hotel offers a tranquil retreat while remaining close to attractions like Bourbon Street. Key features Rooms and suites Rooms have decor inspired by the Garden District mansions and include amenities such as marble baths, plush robes, and Nespresso coffee makers. Club Level rooms and suites provide exclusive access to the Maison Orleans Club Level, which offers a dedicated concierge and lounge. Higher-end options include the newly renovated Ritz-Carlton Suite and the two-bedroom penthouse, The Residence, which features a private rooftop terrace. Dining and lounge M Bistro: A farm-to-table restaurant serving upscale Cajun and Caribbean cuisine for breakfast, lunch, and dinner. Davenport Lounge: Offers light fare, cocktails, and afternoon tea. The lounge features live jazz on weekends by resident musician Jeremy Davenport. Spa and wellness The hotel is home to the largest spa in New Orleans, covering 25,000 square feet. The spa provides over 100 treatments, including massages, facials, and body wraps. Amenities include an indoor swimming pool and a fitness center with state-of-the-art equipment. Historical background The hotel is set in the historic Maison Blanche building, which operated as a department store from 1906 to 1909. The upper floors were formerly used as offices and were also the home of WSMB-Radio, New Orleans' first radio station. Recent acquisition In March 2025, the hotel was acquired by the U.S.-based investment firm Gencom. Location The hotel is conveniently situated on Canal Street, putting guests within a short walking distance of French Quarter attractions, the Saenger Theatre, and the Shops at Canal Place.

（由 Google 翻译）我们住得非常舒适，非常享受第一次新奥尔良之旅。我们离所有地方都很近，步行即可到达。然而，我们最喜欢的还是那位俄罗斯客房服务员。她非常细心、热情，而且非常注重细节。之前客房服务出了几次小问题，我们每天都订餐，对服务感到有点失望，但客房服务员竭尽全力弥补了这些不足，真正为我们带来了丽兹酒店应有的体验。特别感谢她！我没记住她的名字。 总而言之，这次住宿体验非常棒。5/5 （原文） We were really comfortable during our stay and enjoyed our first trip to NOLA. We were so close to everything, very walkable. However, the Russian housekeeper was our favorite part of our stay. She was so attentive, sweet and very detail oriented. After having a couple of hiccups with room service and feeling a little frustrated with the service (we ordered each day), the housekeeper made up for it by going above and beyond and really giving us the kind of experience you’d expect from the Ritz. So special thank you to her! I didn’t get her name. Overall, a really great stay. 5/5

（由 Google 翻译）这家酒店地理位置绝佳，就在运河街附近，靠近杂志街、波旁街和皇家街。周边商店和餐厅林立。酒店本身也符合丽思卡尔顿酒店的一贯水准：氛围极佳，维护得也非常好。尤其值得一提的是，Cory 和 Christhian 的服务非常周到，远超预期，让我的旅程格外难忘；热情好客，服务满分！强烈推荐！ （原文） This hotel couldn't be in a better location off Canal St. with close proximity to Magazine, Bourbon, and Royal. There are lots of shops and restaurants nearby. The property is as you would expect from any Ritz; great ambiance and incredibly well kept. Notably, both Cory and Christhian have made this trip extra special by going above and beyond to provide incredible customer service; 10 out of 10 hospitality! Would highly recommend!

（由 Google 翻译）我在新奥尔良参加会议期间，在这里度过了非常愉快的时光。大部分房间都订满了，所以我最后住进了总统套房，真是物超所值。一切都优雅而美丽，但当时这座城市还在从飓风和洪水的灾后重建中恢复，所以人手有些短缺，不过我仍然留下了美好的回忆，而且他们餐厅的贝涅饼是我吃过最好吃的。希望有机会再次造访新奥尔良，并再次入住这家酒店。 （原文） I had a wonderful stay here while I was in town for conference. Most rooms were sold out so I ended up with a Presidential suite which was so worth it. Everything was elegant and beautiful but at that time the city was still recovering from the aftermath of the hurricane and flooding so there was a bit of short staffing but I hold nice memories and they had the best beignets at their restaurant. Hope to visit New Orleans again and stay with them.

（由 Google 翻译）两张大床的单卧室套房。 我们入住的套房装饰精美，感觉非常奢华。房间内附赠两套免费浴袍，步入式淋浴间宽敞，配有多种水压设置和强劲的水压。床非常舒适，套房本身也非常宽敞，有足够的空间供您放松身心。酒店内部也优雅整洁。 我们在 Fountain Lounge 用餐，那里的菜肴非常美味，还在 Teddy’s Café 享用了美味的早餐——食物非常美味。总而言之，我们的住宿体验非常棒，我们一定会再次入住。物超所值，尤其是考虑到我们享受到的优惠价格。 （原文） Two queen beds one bedroom suite. We stayed in a suite that was beautifully decorated and felt very luxurious. The room included two complimentary robes, and the step-in shower was spacious with multiple water settings and great pressure. The bed was extremely comfortable, and the suite itself was large with plenty of room to relax. The interior of the hotel was also elegant and well-kept. We dined at the Fountain Lounge, which served good food, and enjoyed an excellent breakfast at Teddy’s Café—the food was delicious. Overall, our stay was wonderful, and we would definitely return. It was well worth the price, especially considering the great rate we received.

（由 Google 翻译）这是我住过的最好的华尔道夫酒店（也是希尔顿旗下酒店）之一。原本计划只去一次新奥尔良，但这家酒店让我改变了主意，想再来一次！酒店本身美得令人惊艳。真正让它脱颖而出的是酒店的服务和餐饮，真正达到了五星级酒店的水平。我们点的每一道菜都精致美味，品质上乘——分量十足，海鲜用料也十分足（比如螃蟹、三文鱼、鱼等等），这着实令人惊喜。由于我们是钻石会员，所以还免费升级了房间——他们的特大号床真是太舒服了！ 不过，我要因为他们的沟通问题扣掉一颗星。在前台，不同的工作人员会给出不同的答案。正是由于这种沟通不畅和误解，我误以为入住期间餐饮消费额度包含多种选择（即使我反复确认过），结果花费比预期多了很多。期间也遇到过其他一些情况，比如退房时间，得到的答复都不一样。不过现在我知道下次如果再来会注意些什么了。 总的来说，体验还是很棒的，强烈推荐！ （原文） One of the best Waldorf (and Hilton brand hotels) I've stayed at. New Orleans was meant to be a "one and done" trip, but this hotel may have changed my mind and want to come back! The hotel itself is absolutely stunning. What really elevated it was the hospitality service and food where it made the experience truly a 5-star hotel. Every food selection we've had was grand and high quality - they do not skimp out on the portion size and the seafood in the dish (ie - crab, salmon, fish, etc), which was pleasantly surprising. We received a free upgraded room due to being diamond members - their king sized bed is so comfortable! However, I am knocking off 1 star for their communication. You will get a different answer at the reception desk depending on who you talk to. Because of this miscommunication and misunderstanding, I spent quite a bit more than I would have due to believing I had a variety of offerings in F&B credit throughout my stay (even after I asked many times to triple confirm this). There were other moments of receiving different answers (ie check out time) as well. But now I know better for if/when I come back. Overall, still a great experience and highly recommend!

（由 Google 翻译）我对这家酒店赞不绝口。我们周年纪念之旅的住宿体验棒极了。所有员工都非常友好热情。我们的套房干净舒适。餐饮美味可口。客房服务人员也非常出色！健身房宽敞，配备了大量的自由重量器械和一流的健身器材。入住体验非常棒。我们一定会再次入住这里。 （原文） I cannot say enough good things about this hotel. We had an amazing stay during our anniversary trip. All of the staff was extremely friendly and accommodating. Our suite was clean and very comfortable. Food and drinks were delicious. The room service staff was exceptional! The gym was spacious and it had plenty of free weights and great equipment. Everything about our stay was great. We will definitely stay here again.

（由 Google 翻译）我们在罗斯福酒店的住宿体验非常棒。酒店位置绝佳，步行即可轻松抵达所有主要景点。服务无可挑剔；从客房清洁团队到客房送餐服务，我们遇到的每一位员工都体贴周到、热情友好，并且真心实意地提供帮助。 虽然房间略显陈旧，但非常舒适，床铺也格外柔软。温馨提示使用英式插头的旅客：酒店的转换器不太好用，所以最好使用酒店提供的电器。 特别感谢两位门童兰迪和乔恩，他们在我们入住期间提供了极大的帮助。 （原文） Our stay at The Roosevelt was absolutely wonderful. The hotel’s location is perfect, just a short walk to all the main attractions. The service was impeccable; every staff member we encountered was thoughtful, kind, and genuinely helpful, from the housekeeping team to the room service. While the rooms are a bit dated, they’re very comfortable, and the beds are exceptionally cozy. A quick note for travelers using UK plugs: the converters don’t work very well, so it’s best to use the appliances provided by the hotel. A special thank-you to Randy and Jon, the two doormen, they were incredibly helpful throughout our stay.

（由 Google 翻译）我于2025年9月初入住于此。 酒店的建筑非常漂亮独特，是新奥尔良的典型建筑风格，这无疑是酒店的一大特色，也使其成为一个热门的拍摄地。酒店员工总是心不在焉、漫不经心，有时甚至显得不够专业，这与华尔道夫酒店这样的五星级酒店的标准完全不符；我是华尔道夫连锁酒店的形象大使。 房间漂亮温馨，设施齐全，也相当干净，只是浴室里有一股浓重的烟味，实在让人非常恼火！当时酒店已经客满，我没法换房间。他们给我们安排了一间比我们房间质量差得多的房间。而且，他们没有采取任何措施来弥补浴室里浓重的烟味。 我很喜欢酒吧，那里的工作人员比早餐区和前台的工作人员要细心一些。 （原文） Ho soggiornato qui durante i primi di settembre 2025. Edificio molto bello e particolare,tipico di New Orleans , questa sicuramente è la nota di spicco di questo hotel, che lo ha reso location anche per girare dei film. Il personale è stato sempre assai distratto , poco attento, e a tratti poco professionale per un hotel a 5 stelle come il Waldorf Astoria, per nulla all’altezza delle altre sedi che ho frequentato, sono ambassador della catena Waldorf . Le camere sono belle, e accoglienti, dotate di comfort e abbastanza pulite, tranne un odore pesante di sigaretta nel bagno, veramente molto molto fastidioso! Non ho potuto cambiare stanza perche in quei giorni l’hotel era tutto al completo,ci è stato proposto uno spostamento in una stanza di livello molto inferiore rispetto alla nostra, in ogni caso non hanno minimamente cercato di compensare questo enorme fastidio di puzza di fumo nella stanza da bagno , in alcun altro modo. Ho apprezzato il bar , in cui il personale è stato un pochino più attento rispetto alle aree in cui si fa colazione , o alla reception.

（由 Google 翻译）我对这家酒店的第一印象始于我下出租车的那一刻，一位友好的门童走过来帮我开门，还帮我拿了行李。入住期间，客房服务随时待命，而且就在附近。我在大堂咳嗽了一阵，工作人员立刻递给我一瓶水。我的房间很干净，特大号床非常舒适，我睡得特别香。水压强劲，毛巾也很多，而且都很干净。我为了参加一个工作会议在这里住了一周，感觉就像在自己家一样。我在喷泉酒廊 (Fountain Lounge) 用餐了几次，服务依然非常棒。他们甚至还帮我剪掉了西装上的一根线头。每次来新奥尔良都很棒，但这次的体验格外特别！ （原文） My first impression of the hotel started when I got out of the cab and a friendly door man came and opened the door and grabbed by bags for me. During my stay, housekeeping was always available and close by. I had a coughing spell in the lobby and staff gave me a bottle of water. My room was clean and the king size bed was very comfortable and I slept so good. I had incredible water pressure and lots of clean towels. I stayed a week for a work conference and it felt like home away from home. I ate at the Fountain Lounge a few times and again, pretty amazing service. They even helped me cut a piece of thread hanging from my suit. It's always great to be in New Orleans but this visit was extra special!

（由 Google 翻译）我们一时兴起去了新奥尔良。不得不说，入住罗斯福酒店的体验简直棒极了！ 我们晚上很晚才到，办理入住手续。想在休息前吃顿晚餐。走到房间门口，发现房间对面就是电梯。我不想在房间里听到电梯的噪音，所以决定换房间。我们在酒店吃了晚餐，回来后发现房间已经升级了……总之，当晚的酒店经理休斯顿先生不仅帮我们换了房间，还给我们升级了一间很棒的房型！因为我们住了四晚，所以这真是一个惊喜。我要感谢酒店和休斯顿先生，感谢他们让我们在新奥尔良度过了一段美好的时光。我强烈推荐罗斯福酒店给所有想在新奥尔良拥有美好体验的人！ （原文） We went to visit New Orleans on a wim. I have to say that the stay at Roosevelt Hotel was just incredible! When we arrived late in the evening, we checked in. Wanting to have a dinner before we retired. We walked up to the room and saw that it was across From an elevator. I didn’t want to have the sound of the elevator from our room so we decided to ask for a room change. We went to dinner in the hotel and came back to get an updated room …to make a long story short The night hotel manager, Mr. Houston, not only changed our room gave us a great upgrade! Since we were staying for four nights, it was a wonderful surprise. I would like to thank the hotel and Mr. Houston for giving us a great stay in New Orleans. I would recommend the Roosevelt for anyone who want to have a Great experience in New Orleans!

（由 Google 翻译）蒙特莱昂酒店 (Hotel Monteleone) 绝对是新奥尔良市中心的瑰宝！从我们抵达的那一刻起，酒店就弥漫着优雅、历史悠久且充满魅力的氛围。酒店地理位置绝佳，就在法国区，交通便利，却又不失宁静，令人放松身心。工作人员热情友好，服务周到，总是让我们感到宾至如归。客房装饰精美，干净舒适，将古典风格与现代舒适融为一体。著名的旋转木马酒吧 (Carousel Bar) 不容错过，这里提供美味饮品和现场音乐，是一次充满乐趣和独特体验。屋顶泳池和壮丽的城市景观更是锦上添花。我们入住期间的一切都令人愉快，迫不及待地想再次光临。强烈推荐这家标志性酒店给所有来新奥尔良旅游的人！ （原文） Hotel Monteleone is truly a gem in the heart of New Orleans! From the moment we arrived, the atmosphere felt elegant, historic, and full of charm. The location is perfect, right in the French Quarter, close to everything yet peaceful enough to relax. The staff were exceptionally friendly and attentive, always making us feel welcome and taken care of. The rooms are beautifully decorated, very clean, and comfortable, blending classic style with modern comfort. The famous Carousel Bar is a must-visit, such a fun and unique experience with great drinks and live music. The rooftop pool and stunning city views make it even better. Everything about our stay was delightful, and we can’t wait to come back. Highly recommend this iconic hotel to anyone visiting New Orleans!

（由 Google 翻译）我们非常庆幸选择了这家酒店。这是一家充满特色的古老酒店。Criollo 餐厅的早餐很棒。（如果你吃腻了油腻的食物，这里的燕麦粥绝对值得一试！）Carousel 酒吧趣味十足，别具一格，鸡尾酒也很棒。我们的房间在新建的塔楼区域。房间超级干净舒适，每天都有服务员打扫。虽然房间没有景观，但我们大部分时间都在外面。行李员 Michael 非常棒——热情友好。前台的 Juliajoy 也非常乐于助人，而且很亲切。对了，我还没提到地理位置呢！酒店位置绝佳，就在法国区——从这里步行即可到达任何地方。我肯定会再次入住这家酒店。 （原文） Very happy we chose this hotel. It’s a beautiful old hotel with tons of character. The Criollo restaurant is great for breakfast. (Great oatmeal when you’re tired of heavy eating!) The Carousel bar is really fun and unique, with great cocktails. Our room was in the new tower section. Super clean and comfortable and well-serviced daily. No view at all though, but we were out most of the time. Michael the bellman was great—so kind and friendly. Juliajoy at the front desk was also very helpful and sweet. Did I mention location? PERFECT location in the French Quarter—you can walk everywhere from here. I’d definitely stay here again.

（由 Google 翻译）我们入住了蒙特莱昂酒店 (Hotel Monteleone) 的特大床房，房间本身略小，但这确实是我们这次美妙体验中唯一的缺点。酒店员工非常乐于助人，礼宾部更是竭尽全力，让我们的入住体验难以忘怀。 旋转木马酒吧 (Carousel Bar) 非常漂亮，现场音乐更是锦上添花。唯一的缺点是它不仅对酒店客人开放，还对公众开放，所以从开门到关门都非常拥挤。找个座位甚至点杯饮料都很费劲，但这里的氛围仍然值得一去。 酒店的位置绝佳，就在法国区的中心地带，步行即可轻松前往任何想去的地方。 总的来说，尽管房间较小，酒吧人头攒动，但我们仍然非常享受这次住宿，绝对会再次入住。 （原文） We stayed in a king room at Hotel Monteleone, the room itself was a bit small, but that’s really the only negative from an otherwise fantastic experience. The hotel staff were incredibly helpful, and the concierge went above and beyond to make our stay memorable. The Carousel Bar is beautiful, and the live music adds a great touch. The only downside is that it’s open to the public, not just hotel guests, so it gets extremely crowded from open to close. Finding a seat or even ordering a drink can be tough, but it’s still worth visiting for the atmosphere. The hotel’s location couldn’t be better, right in the heart of the French Quarter, making it easy to walk anywhere you want to go. Overall, despite the smaller room and the busy bar, we loved our stay and would absolutely stay here again.

（由 Google 翻译）2025年10月入住了这家位于伊贝维尔塔楼的酒店，房间配有特大床。房间很不错，就是有点小。客房服务很棒。礼宾员Jeffrey推荐了很棒的餐厅。我们参观了旋转木马酒吧，感觉物超所值。我们还在酒店的Cirollo餐​​厅用餐，那里的美食和音乐都很棒。酒店距离Burbon只有一条街，靠近杰克逊广场。我们一定会再来这家酒店。 （原文） Stayed at this hotel October 2025 king size bed in Iberville tower. The room was really nice but a little small. The service was great when it came to house keeping. The concierge Jeffrey gave us amazing restaurant choices. We took a tour of the carousel bar was worth every penny. We also dined at the Cirollo restaurent in the hotel great food with music playing. Hotel is located 1 street away from burbon and close to Jackson Square. We will definitely be returning to this hotel

（由 Google 翻译）太喜欢这里了！感觉就像老好莱坞电影里的场景。门童随时待命，乐于帮忙搬运行李或叫出租车。泳池超赞，尤其是在酒吧营业的时候。千万别错过旋转木马酒吧，那里超级好玩！房间一尘不染，而且就在附近就能买到冰块。地理位置绝佳，离运河街只有两个街区，离波旁街也只有一个街区。 （原文） Love this place It feels like something out of an old Hollywood movie. Doorman are always available and ready to help with bags or to call a cab. Pool is amazing, especially when the bar is open. Don't miss a spin around the Carousel Bar. It is incredibly fun. Rooms are spotless and ice is right around the corner. Location is fantastic being two blocks from Canal and one block from Bourbon.

（由 Google 翻译）蒙特利昂酒店并非徒有虚名，他们的品质和档次都无可挑剔。我们预订了升级后的特大床房，房间非常漂亮。经过翻新，浴室外设有梳妆台，床单和枕头都是高品质的，还有遮光窗帘，而且非常安静。 酒店员工热情友好，乐于助人。旋转木马酒吧 (Carousel Bar) 是经典之选，不容错过。食物也十分美味。我们很喜欢酒店的地理位置，步行即可到达热门景点，但又闹中取静。酒店还提供夜床服务，送上水和巧克力！我们一定会再次入住！ （原文） Hotel Monteleone is not just living off their name - they are staying high quality and high end. We booked the upgraded king room and it was gorgeous. Refurbished with a makeup vanity outside the bathroom, high quality linens and pillows, blackout curtains, and no noise. The staff were so helpful and friendly. Carousel bar is a classic and can’t be skipped. Food is also excellent. We loved the location as well. Close enough to walk to the top spots but not noisy. They also do turn down service with water and chocolate! We would stay here again!

（由 Google 翻译）这家酒店地理位置优越，位于法国区，去哪儿都很方便，包括波旁街。餐厅服务周到，但建议提前预订（着装要求为休闲正装）。11 月份屋顶泳池还保持恒温，走了很多路之后泡在里面真是太舒服了。旋转木马酒吧也很有名。我还体验了酒店内的 Spa Aria 水疗中心（非常满意）。 （原文） This hotel is conveniently located in the French Quarter in reach of everything including Bourbon street. The restaurant is very accommodating however make a reservation (smart casual) . The rooftop pool was heated for November and such a nice reprieve from walking all day. The carousel bar is iconic. I also utilized the Spa Aria that is within the hotel (very pleased).

（由 Google 翻译）住宿体验很棒。我们住的房间可以俯瞰河流。床很舒服，配有许多羽绒枕头，浴室宽敞，配有独立浴缸。房间非常安静。 泳池区很漂亮，有躺椅和酒吧。大堂酒吧很漂亮。每个人都很友好。 他们允许携带宠物狗，并为它准备了床和碗。 健身房很大，配备了全新的设备。 他们为我们提供了提前入住（上午11点）和延迟退房（下午2点）的服务。 步行12分钟即可到达法国区 （原文） Great stay. We had a room that overlooked the river. Comfortable bed with lots of feather pillows and a large bathroom with a free standing bathtub. The room was very quiet. The pool area was very nice with lounge chairs and a bar. Beautiful lobby bar. Everyone was very friendly. They allowed dogs and brought up a bed & bowls for him. The gym was large with all new equipment. They offered us an early check in (11am) and a late check out (2pm) 12 minute walk to the French Quarter

（由 Google 翻译）2025年10月，我们非常高兴选择了新奥尔良四季酒店！ 酒店品质一如既往地好。预订河畔房间，欣赏川流不息的船只，绝对物超所值。餐厅和泳池也享有绝佳的河景。我们考虑过其他带泳池的高端酒店，但最终选择了四季酒店，因为它的泳池位置和日照充足。它没有让我们失望。泳池的服务大多数时候都很棒，但有一天人手不足。 火车噪音——是的，有时会有火车噪音。我们在16楼住了四个晚上，我记得早上听到过一次，半夜听到过一次，但这并不意外（因为这里有评论），也不是什么大问题。我认为酒店如果能提供一些以儿童为中心的火车主题设施，以及一些适合成人玩耍的物品，比如在睡床时在枕头上放一些巧克力火车，应该会更好。 大堂空间略小，就像许多城市酒店与度假村酒店一样，但我们总体上觉得很安静。有时晚上酒吧会很热闹，但一切都很合适。去法国区和花园区都非常方便。强烈推荐。（也强烈推荐新开的餐厅 Delacroix） 据我所知，在四季酒店将其从办公楼改建成酒店之前，这栋酒店大楼空置了好几年。我赞赏他们富有创意的改造，而不是让它空置或炸毁一些东西，然后再建更多建筑。 ⭐️ 下次还会住这里 ⭐️ 位置 ✅ 员工乐于助人 浴室 ✅ 宽敞 ✅ 独立淋浴间 ✅ 淋浴水压适中 ✅ 热水充足 ✅ 毛巾好用 ✅ 夜灯 卧室 ✅宽敞 - 河畔特大床 ✅硬床垫 ✅硬枕头 ✅优质床单 ✅便捷电源/USB接口 ✅每日饮用水 ✅客房内咖啡 ✅客房内茶饮 ✅空调良好 早餐 ✅食物 - 优质 ✅优质咖啡 （原文） October 2025, we are so happy we selected the Four Seasons New Orleans! The quality was strong as expected. It is well worth booking a room on the river side to enjoy the constant flow of ships. There are also great river views from the restaurant and pool. We looked at other top end hotel options with pools but ultimately settled on the Four Season based on the pool setting and sun exposure. It did not disappoint there. The service at the pool was excellent most days but understaffed one day. The train noise – yes there is at times train noise. We were there 4 nights on the 16th floor, and I think we heard it once in the morning and once in the middle of the night, but it was not a surprise (because of reviews here) and not a big issue. I think the hotel could actually benefit from owning it more with something train focused for kids and some playful adult item e.g. chocolate trains on the pillow at turn down. The lobby space is a bit smaller as is the case for many city vs resort locations, but we generally found it calm. Some evenings there was high energy at the bar but all appropriate. It was extremely convenient to both the French Quarter and Garden District. Highly recommend. (Also highly recommend the new restaurant, Delacroix) I understand the hotel building set empty for several years before the Four Seasons converted it from office space to hotel. I commend them for being creative with thier retrofitting vs it being left empty or blowing something up to replace it with more construction. . ⭐️Stay here again ⭐️Location ✅Staff helpful . Bathroom ✅Spacious ✅Freestanding shower ✅Good shower pressure ✅Plenty of hot water ✅Good towels ✅Nightlight . Bedroom ✅Spacious – Riverside King ✅Firm Mattress ✅Firm Pillows ✅Good Sheets ✅Convenient electric/USB outlets ✅Daily water ✅Coffee in room ✅Tea in room ✅AC Good . Breakfast ✅Food - good quality ✅Coffee good quality

（由 Google 翻译）史上最佳酒店体验！ 入住新奥尔良四季酒店，体验棒极了。我们向客房服务要了冰块，虽然比预期时间稍长，但他们惊喜地送了一瓶免费的酩悦香槟和巧克力草莓——简直是顶级服务！每位员工都亲切友好、专业敬业，让我们感觉很特别。这绝对是我体验过的最好的客户服务。迫不及待想再来！ （原文） Best Hotel Experience Ever! Stayed at the Four Seasons New Orleans and it was absolutely amazing. We requested ice from room service, and when it took a little longer than expected, they surprised us with a complimentary bottle of Moët and chocolate-covered strawberries—talk about top-tier service! Every staff member was kind, professional, and made us feel special. Truly the best customer service I’ve ever experienced. Can’t wait to come back!

（由 Google 翻译）这是我们第一次入住新奥尔良四季酒店，体验真是太棒了！从抵达的那一刻起，酒店的服务就超出了我们的预期。Sebastian 和整个团队竭尽全力，确保我们得到了所需的一切，并享受了入住的每一刻。他们对细节的关注、热情的款待和真诚的关怀，让我们的旅程难以忘怀。我们迫不及待地想再次光临！ （原文） This was our first time staying at the Four Seasons New Orleans, and it was truly an amazing experience! From the moment we arrived, the service exceeded our expectations. Sebastian and the entire team went above and beyond to ensure we had everything we needed and were enjoying every moment of our stay. Their attention to detail, warm hospitality, and genuine care made our visit unforgettable. We can’t wait to return!

（由 Google 翻译）这是我在新奥尔良最喜欢的地方之一，氛围精致。我们从未在这里过夜。但我喜欢那个吊灯酒吧！顶层的餐厅拥有最美的河景。每次体验，工作人员都同样出色！ （原文） One of my favorite places in New Orleans for a sophisticated vibe. We’ve never stayed overnight. But love the chandelier bar! And the restaurant at the top has the most beautiful view of the river. Staff was equally amazing at each experience!

（由 Google 翻译）说实话，我通常都很喜欢四季酒店，但这家酒店的奢华程度和服务水平远不及我以往体验过的其他酒店。我预订了三晚，但由于行程安排出了点问题，只住了两晚。让我感到意外的是，他们拒绝退还第一晚的房费。抵达酒店后，我的房间问题不断。房门锁不上，这意味着任何人都可以随时进入我的房间。他们没有给我换房，而是花了三个半小时试图修理，这让我无法离开，因为我不想把行李留在房间里。这不仅存在被盗的风险，而且存在安全隐患。第二天，我又遇到了相反的问题……我甚至无法进入房间，因为房卡扫描仪坏了。几个小时后，我才终于回到房间。总而言之，这是一次糟糕的入住体验，而且我既没有得到任何补偿，也没有获得任何退款或房间升级，这让我非常失望。我不会推荐任何人入住这家酒店。 （原文） I have to say, I usually love Four Seasons properties but this one is nowhere near the level of luxury or service that I have experienced in the past. I booked a 3 night stay and had an issue with my travel so could only stay 2 nights. They would not refund me for the first night which surprised me. Once arriving, I experienced nothing but problems with my room. The door didn’t lock which meant my room was accessible by anyone at anytime. Instead of changing my room, they spent 3.5 hours trying to fix it which kept me from being able to exit as I didn’t want to leave my belongings. Not only is that a risk of theft, it is a safety issue. The next day I had the opposite problem…I couldn’t even get into my room as the key card scanner stopped working. Hours later, I got back into my room. Just a crazy experience overall and it left me disappointed as I received no credit, refund, or upgrade. I would not recommend staying here.

（由 Google 翻译）总体来说，这家酒店非常不错，地理位置优越，步行即可到达所有地方。入住期间，我们遇到了一些客房服务上门的问题。客房服务人员主动联系我们，说他们会来打扫房间，结果我们打了三个电话才把房间打扫干净，还送来了我们要求的物品。打扫房间时，我们要求他们不要扔掉一些东西，因为我们刚从餐厅买回来，回到房间后就被扔掉了，尽管我们要求不要扔，但还是被扔掉了。客房部主管很贴心，想让他们的厨房自己做，但因为食物不是他们自己做的，所以感觉不太一样。 （原文） Overall very nice hotel with a great location and everything is in walking distance. During our stay we had an issue getting housekeeping to come by. House keeping reached out and said they would service the room and it took 3 different calls to get that done and the items we requested. When the room was serviced we asked for something to not be thrown away because we just bought it from a restaurant when we came back to our room and it was thrown away despite requesting it to not be. The head of housekeeping was really sweet about trying to replace the food by having their kitchen make it but since it didn’t come from them originally it just wasn’t the same

（由 Google 翻译）这绝对是我体验过的最棒的酒店！房间漂亮、干净、宽敞，维护得也很好。从阳台望出去的景色也非常漂亮。客房服务每天都会来，房间内处处都贴心地布置了各种小细节。客房服务也很棒。健身房干净整洁，维护得很好，有毛巾、发带、冰水瓶、新鲜水果和耳机。水疗中心看起来很漂亮，虽然我没有机会体验。服务简直太棒了——我遇到的每个人都非常出色。显然，他们真的非常关心客人的体验。 我唯一想改进的地方是屋顶的“加热”泳池太冷了——我们根本用不了，这真是太糟糕了。不过，池畔酒吧、毛巾/乳液/精油以及服务都很棒。 （原文） Truly the best hotel experience I’ve ever had! The room was beautiful, clean, spacious, and well-maintained. The view from our balcony was very pretty. Housekeeping came daily and put thoughtful little touches all throughout the room. The room service was wonderful. The gym is clean and well maintained with towels, hair ties, cold water bottles, fresh fruit, and headphones. The spa looks beautiful, although I did not get a chance to try it. The service has been INCREDIBLE - truly EVERY person I’ve encountered has been exceptional. It is evident they truly CARE about guest experience. The ONLY improvement I’d suggest is that the rooftop “heated” pool was very cold - too cold for us to utilize which was a bummer. However, the poolside bar, towels/lotion/oil, and service was great.

（由 Google 翻译）这是我在新奥尔良迄今为止最棒的酒店体验，或许也是我在其他任何城市都住过的最棒的酒店。每天早上，我的房间都得到了细致周到的清洁，我的物品也都妥善保管。食物美味极了，工作人员也非常专业友好。我参与组织了一场会议，宴会工作人员、厨师、客房协调员、视听经理——每个人都非常出色。我们的需求得到了及时满足，我们感到非常满意。地理位置绝佳。泳池虽小，但非常漂亮。装潢和家具都美轮美奂。我强烈推荐这家酒店。 （原文） This was by far the best hotel experience I've had in New Orleans and likely ever in any city. My room was serviced each morning so spectacularly with such care for my belongings. The food was absolutely incredible and staff were extremely professional and friendly. I helped organize a conference and the banquets staff, chef, rooms coordinator, a/v manager - everyone was truly amazing. Our needs were address immediately and we were blown away. The location is perfect. Pool is small but very nice. Decor and furnishings are gorgeous. I highly recommend this hotel.

（由 Google 翻译）员工和服务都棒极了！！从咖啡师到客房服务员，再到代客泊车员……每个人都热情友好，乐于助人。 水疗中心很棒，我们去了好几天。客房送餐服务美味可口，而且准时送达。他们的贝涅饼简直一流！！😋 餐厅的食物也很美味。Kenneth的服务周到又风趣。下次还会再来！！ （原文） Staff and service were EXCEPTIONAL!! From the coffee barista, to the room service staff, to the valets … everyone was kind and helpful. The spa was wonderful, we visited multiple days. Room service was delicious and perfectly on time. Their beignets were top notch!! 😋 The restaurant had great food. Kenneth provided excellent service and fun. Will visit again!!

（由 Google 翻译）我对温莎苑酒店 (The Windsor Court) 的优秀员工和管理充满信心，因此我将为我们下个月的入住留下评论。 我知道，抵达后，我们将会受到高效的行李员和周到细致、准备充分的接待团队的热情接待。 我知道我们的套房将会经过精心布置，为我们的入住做好充分的准备。我还知道，Polo Lounge 团队将为我们提供世界一流的鸡尾酒和精美的餐食。 最后，我相信，在我们三天的入住期间，每次离开和返回，我们都会受到工作人员的热情接待，并且我们的退房手续将会高效且准确无误。 温莎苑酒店已成为我们定期访问新奥尔良的首选，我们珍惜每一次的入住体验。 （原文） I’m so confident in the excellent staff and management of The Windsor Court, that I am leaving a review for our stay NEXT MONTH. I know that, upon arrival, that we are going to be greeted by an efficient Bell staff and a Reception team that is attentive and well prepared. I know that our suite is going to be exceptionally appointed and totally ready for our stay. I also know that The Polo Lounge team is going to serve us world-class cocktails and wonderful provisions. Finally, I know that every time we depart and return during our three-day stay that we will be warmly recognized by the staff and that our checkout will be efficient and entirely accurate. The Windsor Court has become the foundation of our regular visits to New Orleans and we savor every visit.

（由 Google 翻译）这家酒店真是太漂亮了！从庭院/车道到洗手间，每个细节都经过精心设计！我来这里和朋友家人在马球俱乐部聚餐喝酒。现场有乐队演奏，人们热情友好，食物也相当不错。服务员很周到，上菜速度也很快，我们点了5个汉堡、一个素食卷和6份薯条！我没有在这里过夜，但如果房间也像洗手间一样漂亮，我肯定会非常惊喜！ （原文） This hotel is absolutely beautiful! From the courtyard/drive up to the restroom, every detail was carefully thought through! I visited here to meet some friends and family to have a bite and drinks at the Polo Club. There was live band playing music, lively/friendly people, and the food was pretty good. The wait staff was attentive and service was pretty quick to say we ordered 5 burgers, a veggie wrap, and 6 orders of fries! I did not spend the night here, but if the rooms look as good as their general restroom, I know I would be floored!

（由 Google 翻译）我们在温莎苑酒店住得很愉快！套房非常适合我们一家四口。对于不想住在法国区，但又想步行可达的人来说，这里的位置非常理想。酒店员工热情友好，乐于助人。我们一定会再次入住这里！ （原文） We enjoyed our stay at the Windsor Court! The suite was perfect for our family of four. The location is perfect for those who don’t want to stay directly in the French Quarter but still want to be within walking distance. The hotel employees were friendly and accommodating. We will absolutely stay here again!

（由 Google 翻译）在温莎苑新奥尔良酒店（Windsor Court New Orleans）1507号房庆祝结婚纪念日后，我的体验真是令人震惊。 每晚650美元，我们期待的是五星级的房间，然而实际情况却远非如此。房间非常陈旧，地毯脏兮兮的，空调通风口里冒出污垢，踢脚线和装饰条也满是划痕，显然没有得到妥善维护。 我们觉得床单还不错。我接到客房服务的电话，向她解释说床单不是问题所在。她说她会将我的投诉转达给相关管理层。 截至11月9日25日，我仍未收到任何回复。 我强烈不推荐这家酒店，它根本不是五星级酒店。 （原文） It’s truly amazing after my stay at Windsor Court New Orleans for our anniversary room #1507. At $650 per night We expected a 5 star room, however, this is not what we experienced. The room is very out dated with dirty carpet, crud coming out of the AC vents, base boards and trim with scratches and not maintained properly. We felt that the linens were good. I received a call from housekeeping to which I explained to the lady the linen service is not the problem. She said she would pass my complaint to the proper management . As of 11/09 25 I have not heard from anyone . I DO NOT RECOMMEND THIS HOTEL, IT IS NOT A 5 STAR HOTEL

硬件致伤，水龙头出水口离水斗太远，每次洗手大部分水流向台面，太糟糕了，大部分我都要用毛巾铺在台面上。一共住8天，本着经济低碳的原则要求中途打扫一次就够了，但不等于房间的其他供给就没有，电话要求说马上送，至晚回酒店都没人送，再电话，时间麻烦。除了8block餐厅开放其他都不开放，也看不出什么服务，非常失望Hyatt这个品牌。可笑的大堂拐角放了个三角钢琴估计五音不全从来也看不到人演奏，开玩笑新奥尔良的爵士之乡不是钢琴多少，是演奏者。

（由 Google 翻译）酒店非常干净。所有餐厅都很棒。客户服务棒极了。酒店很大……有很多值得一看的地方。我很喜欢它就在体育场旁边。你可以去看圣徒队的比赛。对于我第一次来新奥尔良来说，这真是太棒了。酒店周围有很多餐厅，步行即可到达。早餐的安排简直太棒了😋😁 （原文） The hotel was very clean. All the restaurants they have were Amazing. The customer service was AH-mazing. The hotel is very big...a lot to see. I loved it right by the stadium. You can go to the Saints game. It was awesome for it being my first time in New Orleans. There were plenty of restaurants in walking distance around the entire hotel. The breakfast set-up was INSANE😋😁

（由 Google 翻译）这次入住体验非常棒！如果您不想住在人潮拥挤的波旁街附近，这里绝对是理想之选。如果您要去超级穹顶体育馆观看比赛，酒店也离得很近。酒店内的餐厅和酒吧都很棒。Vitascope 是一家运动主题餐厅，汉堡超级好吃！我们去了两次，真的太美味了。您可以乘坐 Uber 或出租车，大约 5 分钟即可到达波旁街；或者您也可以使用名为 Le Pass 的应用程序，支付 3 美元/天或 8 美元/3 天的费用乘坐电车、公交车和渡轮。绝对物超所值。 （原文） Had a very lovely stay! It’s great if you don’t want to be too close to all of the Bourbon St crowds. It’s very close to the Superdome if you are attending an event there. The restaurants and bar inside of the hotel of amazing. Vitascope is a sports restaurant in the hotel that has some amazing burgers! We ate there twice they were so good. You can catch an Uber or taxi and be to Bourbon St in about 5 min, or pay $3/day or $8/ 3 days for the trollies, buses, and ferries on an app called Le Pass. Totally worth it.

（由 Google 翻译）酒店环境优美，地理位置优越（步行即可到达热门景点，门口就有电车。（成人全天票价3美元，儿童/青少年1美元）。床和枕头都很舒适。入住和退房都很方便。距离机场25分钟车程。强烈推荐这家酒店。泳池区环境不错，还设有酒吧。餐饮选择丰富，包括一家星巴克。 （原文） Beautiful hotel, good location (walking distance to popular locations or trolly is right out front. ($3 for all day tx-adults, kids/teens $1). Beds/pillows were comfortable. Check in/out was easy. 25 mins from airport. Highly recommend this hotel. Nice pool area w/bar. Plenty of food including a Starbucks.

（由 Google 翻译）这家酒店太棒了，有1100间客房，服务价格也很实惠。我们很喜欢酒店的餐厅和顶楼的健身房。浴室虽然小，但是很干净，房间宽敞又现代。如果以后有机会再来新奥尔良，我们一定会再次入住。对了，这里的行李员和代客泊车员是我们见过最好的。日落景色美得令人窒息。 （原文） This is a fantastic hotel with 1100 rooms and very good prices for the services. We enjoyed the restaurants, and the workout facility on the top floor. The bathrooms are tiny but clean and the rooms are roomy and modern. If we need to come to New Orleans again, we will be back. By the way. Best car bellhops we've ever met and valets. If the views of the sunsets are unreal.

（由 Google 翻译）这家酒店真是漂亮，客房现代，价格实惠。房间比凯悦嘉寓酒店（Hyatt House Connected）好，而且提供免费早餐，而丽晶酒店（Regency）却没有，这倒是挺重要的。酒店餐饮选择丰富，而且非常方便，毕竟市中心停车很麻烦。我每年都会在这里出差几次，员工们都非常好。非常感谢维塔斯皮克酒店的Nguyen，在我旅行期间对我如此友好热情！ （原文） This is a really beautiful hotel with modern rooms for really solid prices. The rooms are nicer here than the Hyatt House connected but they have free breakfast and the Regency doesn't if that matters. They do have lots of food options and it's really convenient since downtown is a pain for parking. I stay here several times a year for work and the employees are so nice. Big thank you to Nguyen at Vitascope for being so friendly and lovely to me during my trip!

（由 Google 翻译）代客泊车和行李员的服务太棒了！那位先生友好、专业、彬彬有礼。进酒店时，看到几位前台工作人员，因为柜台空无一人，所以他们似乎随时待命，但没有人对我微笑，没有一个人热情地接待我，也没有人在与我眼神接触后主动提供帮助。房间陈旧，与酒店公共区域的外观格格不入：浴缸龙头周围锈迹斑斑，床头柜玻璃台面上有指纹痕迹，天花板上有水渍，浴室淋浴间上方的天花板修补得很差，而且还收取了目的地费用，我不知道这到底是怎么回事。大堂和其他空间的外观和氛围应该与整个酒店保持一致。 （原文） The valet and bell hop service were amazing! The gentleman were friendly, professional and courteous. Upon entering the hotel there were several front desk staff who appeared available because no one was at the counter but no one smiled, welcomed me or offered to help after clearly making eye contact with me. The room was dated, which did not match the appearance of the communal areas of the hotel, rust around the bathtub spigot, fingerprint smudges on the glass top nightstand, water stains on the celling and poor patch work done on the bathroom ceiling above the shower and charged a destination fee for what I don't know. The look amd feel of the lobby and other spaces should be mirrored throughout the hotel.

（由 Google 翻译）我第一次走进这家酒店时，觉得它很漂亮。我喜欢它的装潢和地理位置。服务也很棒，我要特别感谢Ariana，她非常好相处，而且非常友善。 我们的房间很棒，我睡得很香。床很舒服，电动百叶窗用起来很酷。我也很喜欢房间中央那个小小的临时厨房。 衣柜空间足够大，但很不方便，因为衣架是连在杆子上的，所以挂东西很不方便。 至于浴室和淋浴间，我希望有两个洗手池和一个可以放腿的地方，这样就可以在淋浴时刮胡子了。 如果你需要在应用程序中提出请求，他们会很快赶到。我们需要浴帽、润肤露、毛巾和护发素，他们在10分钟内就回复了我们的请求。 我们住了三天两夜。这家酒店的位置非常适合这座城市。这是我第一次来新奥尔良，从这里步行到波旁街非常方便。入住前我很快就完成了会员等级匹配，并将我的房间从一张特大床升级到了两张特大床。我们非常喜欢这个升级，因为我们两个人住在一间房间里。 我唯一的问题是我丢了毛衣后不得不处理的后续事宜。他们假装找不到，我退房两天后才联系他们，几个小时后他们才帮我找到了。现在我正在处理这个问题。他们和一家名为“ilostmystuff”的公司合作，目前正试图向我收取100多美元的费用来找回毛衣。我对这部分服务非常不满，但总的来说，这次酒店住宿非常愉快。*专业提示*——千万别在任何酒店忘记任何东西！ （原文） When I first walked in it was a lovely hotel. Love the decor and the location. The service was really great I would like to give a shout-out to Ariana who was very pleasant to work with and was very kind. Our room was very nice I had a lovely night sleep. The beds were very comfortable, the electric blinds were so cool to use. I also liked the little makeshift kitchen area in the center of the room. The closet was roomy enough to use, but very difficult because the hangers were connected to the rod so it makes it difficult to hang things up. For the bathroom and shower I wish we had two sinks and something to put your leg on so you can shave in the shower. They are very quick to come if you need to request something in the app. We needed shower caps, body lotion, more towels, and conditioner, and they answered our request within 10 mins. The duration of our stay was three days and two nights. The location of this hotel was perfect for the city. It was my first time visiting New Orleans and it's perfect walking distance to Bourbon Street. I was also able to match my status before my stay very quickly and was able to upgrade my room from a single king to a room with two king beds. This we loved because we were two people in one room. My only issue is the aftermath I had to deal with when I lost my sweater. They acted like they couldn't find it, and after two days from when I checked out and contacted them only a few hours after I checked out where they then able to find it. Now I'm dealing with this issue. They work with a company called "ilostmystuff" and are currently trying to charge me $100+ to retrieve it. I'm very upset with this part of the service, but the overall hotel stay was very pleasant. *Pro tip* - just don't forget anything at any hotel ever!

（由 Google 翻译）我现在就住在这里，我不会推荐这家酒店，也不会再住在这里。我们到达之前，万豪酒店在应用程序里发消息说他们升级了我的房间。我没要求也没期待升级，但我觉得这真的很好。然而，我们入住时住的房间和我预订的完全一样。这没什么大不了的，但他们骗了我。最让人无法接受的是床垫。太糟糕了。坐上去会吱吱作响。床垫很硬，中间会塌陷。这是我睡过的最差的床垫。其次，我们房间里只有一杯咖啡。我丈夫喝了。我给三星，因为我丈夫说他睡得很好，床垫也不错，但他喝了咖啡，所以他的心情可能比我好。以后我再来新奥尔良，我不会再住这里了。如果你喜欢晚上睡个好觉，早上喝杯咖啡，我也不推荐这里。 （原文） I am here now and I would not recommend the place or stay here again. I got a message in the app from Marriott before we arrived that they upgraded my room. I didn’t ask for or expect that, but thought that’s really nice. However, when we checked in we got the exact room I reserved. No big deal, but they lied to me. The part that is unacceptable is the mattress. It is horrible. It squeaks when you sit on it. It is hard and sinks in the middle. It is the worst mattress I have ever “slept” on. Secondly, there was 1 coffee in our room. My husband got that. I gave it 3 stars because my husband said he slept fine and he’s okay with the mattress, but he got the coffee so he may be in a better mood than me. I will not stay here again when I come back to NOLA and would not recommend it if you enjoy a good night’s sleep and coffee in the morning.

（由 Google 翻译）地理位置绝佳！离波旁街和运河街都非常近！入住办理很顺利，Adriana 非常专业又热情。我们的房间一尘不染，非常舒适。下午千万别错过酒吧的烟熏樱桃老式鸡尾酒！真的太好喝了！🙌🏽 （原文） Great location! So close to Bourbon Street and Canal Street! Check in was great and Adriana was really professional and kind. Our room is spotless and nice. Don’t miss out on the smoked cherry old fashioned in the bar in the afternoon! So good! 🙌🏽

（由 Google 翻译）⭐️⭐️⭐️⭐️⭐️ 我要特别赞扬新奥尔良法国区/伊贝维尔万怡酒店的Dyuna、Kelyn和​​Brandi，感谢她们卓越的专业精神和卓越的客户服务。从我们抵达的那一刻起，她们就竭尽全力，确保我们住得舒适愉快。她们细心周到，热情好客，并展现出为宾客提供卓越体验的真诚承诺。 入住期间，我们遇到了一个与靴子相关的意外问题，这源于沟通上的失误。可以理解，这种情况会让人感到压力和困扰，尤其是在旅行中。然而，Brandi主动介入，认真倾听我们的担忧，并努力解决问题。多亏了她的努力，问题得到了迅速且专业的解决，她冷静有效的处理方式给我们留下了深刻的印象。 Dyuna和Kelyn也在确保我们在整个入住期间的需求得到满足方面发挥了关键作用。她们始终热情友好、高效高效，并积极主动地为我们提供帮助。如此默契的团队合作，提供如此高水准的款待，实属难得。 他们的服务给我们留下了非常深刻的印象，我们很乐意再次光临。 （原文） ⭐️⭐️⭐️⭐️⭐️ I would like to commend Dyuna, Kelyn, and Brandi at the Courtyard by Marriott New Orleans French Quarter/Iberville for their exceptional professionalism and outstanding customer service. From the moment we arrived, each of them went above and beyond to ensure our stay was comfortable and enjoyable. They were attentive, accommodating, and demonstrated a genuine commitment to providing an excellent guest experience. During our visit, we encountered an unexpected issue involving a boot, which stemmed from a miscommunication. Understandably, situations like this can be both stressful and disruptive, particularly when traveling. However, Brandi took the initiative to step in, carefully listen to our concerns, and work diligently to resolve the matter. Thanks to her efforts, the issue was addressed quickly and with great professionalism, leaving us impressed by her calm and effective approach. Dyuna and Kelyn also played a key role in making sure our needs were met throughout the stay. They were consistently welcoming, efficient, and proactive in assisting us. It is rare to encounter a team that works so seamlessly together to deliver such a high standard of hospitality. Because of their service, we left with a very positive impression and will gladly return.

（由 Google 翻译）我男朋友不小心提前一晚订了房间，前台非但没有帮忙，反而告诉我们没有空房了。我们坐在大堂里找别的地方住，上网查了一下，发现有空房，就又回到前台，我男朋友说哦，确实有空房，所以我们就试着订一间，因为当时已经晚上11点半了。一个小时过去了，一点进展都没有，前台那男的居然还没帮我们订好。我实在受不了男人了，就找了另一家酒店，步行10分钟就到了（The Troubadour，10/10），这家酒店可以马上订房，入住手续也超级简单，价格只有万豪的一半。我觉得我男朋友应该得到退款，因为我们根本没住进去，而且前台一点忙都帮不上。 （原文） My bf accidentally booked the room for the night before we needed it, instead of offering any help the receptionist just told us there were no rooms available. We sat in the lobby to search for somewhere else to go, see online it says there are rooms available so we go back to the counter and bro says oh yeah there are so we try to book one bc at this point it’s like 11:30pm. AN HOUR later, no progress had been made, somehow the receptionist dude hadn’t booked us yet so I stopped letting men do things and found a different hotel 10 minute walk away (The Troubadour 10/10) that let me book immediately with an extremely easy check in process and it was half the price Marriot was asking. I believe my bf should be refunded since we didn’t even get to stay and the receptionist was completely unhelpful.

（由 Google 翻译）这家酒店位于法国区中心，距离波旁街仅一个街区。步行15分钟即可到达世界咖啡馆和杰克逊广场，步行5分钟即可到达运河街。代客泊车服务快捷高效，非常棒。如果您打算停车后就离开，还有更便宜的选择。但如果您像我们一样频繁进出，使用酒店的停车场会更方便。我们接触到的所有员工都非常出色。不过，住宿条件一般，还有提升空间。值得一提的是，我们入住的房间确实是套房，带有一个带门的独立卧室。大多数酒店宣传的套房实际上只是没有门隔开的单间公寓。然而，与其他真正的套房不同，这间房间没有像大多数酒店那样配备厨房区域。房间里只有一个带水槽和咖啡机的橱柜，仅此而已。没有微波炉或餐具。走廊尽头的小房间里有一个微波炉和制冰机，但很难设置加热时间。翻新过的浴室淋浴间设计很糟糕。不站在水流里就无法打开水龙头。这意味着如果水太冷或太热，你会被烫到。应该设计一个站在阀门旁边就能开关水龙头的装置。但是，那里没有门，只有一面固定的玻璃墙。酒店有一些无障碍客房，但数量有限。我们提出要求后，酒店给了我们一个淋浴椅，但直到第二天我再次打电话才送来。淋浴椅太大，设计也不适合淋浴间。一个简单的椅子设计会好得多。房间里的咖啡供应极其有限。如果你想喝咖啡，只能得到相当于半杯的量，仅此而已。我们前一天晚上刚住过一家希尔顿酒店，那里用的是Keurig咖啡机，而且有很多咖啡胶囊。那真是好太多了。这里不像大多数酒店那样提供免费早餐或咖啡。你可以在大堂购买一些食物和星巴克咖啡。总的来说，房间一般，还有提升空间。从代客泊车、前台到客房服务，我们接触到的所有员工都非常出色。如果您想体验新奥尔良的中心地带，这里地理位置绝佳。 （原文） The hotel is in the center of the French Quarter, a block from Bourbon Street. It's a15 minute walk to Cafe du Monde and Jackson Square. Canal Street is a five minute walk away. The valet service was excellent and quick. If you are going to park your car and leave it, there are cheaper options. But if you are going in and out as we did, using the hotel's parking is better. All the employees who we dealt with were excellent. But, the accommodations are average and there could be improvements. The great thing is that the room we stayed in was truly a suite with a separate bedroom with a door. Most hotels advertise suites that are actually studios with no doors separating the space. However, unlike other true suites, the room lacks any kitchen like areas as most other hotels have. There is a cabinet with a sink and coffee maker and that's it. No microwave or utensils. There is a microwave down the hall in a small room with the ice machine, but it is difficult to set the timing. The renovated bathrooms shower stalls were poorly designed. You can't turn on the water without standing in the water flow. That means if the water is too cold or too hot you're going to get hit with it. There should be a way to turn the water on and off by standing to the side of the valve. But, there is no door there. Just a fixed glass wall. There are some rooms with accommodations for disabled people, but they are limited. We were given a shower chair when we asked, although it was not sent until I called again the next day. The shower chair was too big and an inappropriate design for the stall. A simple chair design would have been much better. The in-room coffee benefit was extremely limited. If you want a caffeinated coffee, there was the opportunity to have what was the equivalent of a half cup and that was it. We had just stayed in a Hilton hotel the night before that used a Keurig coffee maker and had several pods available. That was immeasurably better. There is no free breakfast or coffee as most hotels provide. You can buy some food offerings and Starbucks coffee in the lobby. In short, the room was average and could use improvement. The employees we dealt with from the valet service, front desk, to housekeeping were all excellent. If you want to experience the heart of New Orleans, the location is excellent.

（由 Google 翻译）11月初在这里住了三晚。房间干净整洁，设施也很新，考虑到这栋楼的年代，这一点尤其难得。前台工作人员热情周到，彬彬有礼。如果您想步行即可到达波旁街，但又不想身处喧嚣的中心地带，这里地理位置绝佳。我肯定会再次入住。 （原文） Stayed here three nights in early November. Rooms were clean and updated, especially for the age of the building. The staff at the front desk were helpful and polite. Great location if you want to be in walking distance to Bourbon Street, but not in heart of the party. I would stay here again for sure.

（由 Google 翻译）我们在Loews酒店住得非常愉快！我们每年都会来新奥尔良，下次还想再住这里。地理位置优越，就在法国区外面，但紧邻Cesar's、购物中心和很棒的餐厅。 太多值得体验的地方了—— 酒店的整体设计美极了！ 自助早餐非常美味，物超所值。 酒店的浴袍是我穿过的最舒服的！我真应该买一套带回家。 如果你想吃点甜点，一定要叫客房服务给你点些贝涅饼！比我们在新奥尔良其他任何地方吃到的都要好吃。 最后，同样重要的是，工作人员非常热情周到，让我丈夫的生日感觉格外特别！ 我们通过Booking预订，价格非常划算！我们对这次住宿体验非常满意，强烈推荐所有想体验新奥尔良的人入住这里。 （原文） We thoroughly enjoyed our stay at Loews! We come to New Orleans every year, and would love to stay here again next time. It’s a great location being right outside the French quarter, but right next to Cesar’s, shopping & great restaurants. So many things to cover- The overall hotel aesthetic is so gorgeous! The breakfast buffet was delicious and so worth the price. The hotel robes were the most comfortable ones I’ve ever put on my body! I should have bought one to take home with me. Definitelyyyy order yourself some beignets for room service if you need a sweet treat! They were better than anywhere else we got them in all of New Orleans. Last but not least, the staff was so nsweet and accommodating & they made my husband’s birthday feel extra special! We booked through booking and got a great price! We were overall blown away with our stay and would highly recommend staying here for anyone looking to experience New Orleans.

（由 Google 翻译）以前一直很喜欢住在这里，但这次的体验不太好。保安在我房间里待了五分钟后就敲门说我太吵了——我当时正在和我妈妈打电话，告诉她我们安全回到酒店了！我得小声点说吗？还有，我丈夫把包落在房间里了。退房后我们回到酒店看看包有没有找到。我希望我记得她的名字，但是前台的那个女人一点也不友好！她没有和我们打招呼，说实话，跟我们说话好像我们打扰了她一样。我从来没有在任何地方受到过这样的对待！出于这些原因，我近期不会再来这里了。我每次去新奥尔良通常都住在这里。我会把钱花在其他地方。只是离开的时候，我对这里的感觉不太好。不过，前台的贝弗利在办理入住时总是很棒！代客泊车的服务员也很友好，非常乐于助人！ （原文） Always enjoyed staying here in the past, but the experience was not great this time around. Security knocked on my door after being in my room for 5 minutes stating I was too loud - I was on the phone with my mother letting her know we made it back safely to my hotel! Do I have to whisper? Also, my husband left his bag in the room . We returned to the hotel after checkout to see if it was found. I wish I remembered her name, but the woman at the front desk wasn’t not friendly at all! She didn’t greet us and honestly was talking to us as if we were bothering her. I’ve never been treated like that anywhere! For these reasons, I won’t be returning here anytime soon. I usually stay here every time I visit New Orleans. I’ll spend my money elsewhere. I just didn’t feel good about the place when I left. Beverly at the front desk is always amazing at check in though! And the valet attendants are friendly and extremely helpful!

（由 Google 翻译）服务一流，地理位置优越，价格实惠，堪称奢华。 酒店员工热情友好，无微不至。房间干净舒适。 在五天邮轮之旅开始前，我们入住了这家酒店，度过了一段美好的时光，迫不及待地想再次入住。他们待我和我妹妹非常好。谢谢Loews！ （原文） Great service and location for affordable luxury. They have the friendliest staff that goes above and beyond. The rooms are very clean and comfortable. We had a wonderful stay prior to our 5 day cruise and had the best time and can’t wait to visit this hotel again. They treated my sister and I so well. Thank you Loews!

（由 Google 翻译）酒店是您的理想下榻之所，舒适的客房位于高层，可欣赏壮丽的景色。此外，酒店员工热情友好，确保您和您的服务犬都能享受愉悦的入住体验。酒店内的餐厅提供价格合理的多样化菜单，为酒店的整体魅力锦上添花。酒店地理位置优越，步行即可到达法国市场和河滨步道等众多热门景点，是入住这家酒店的另一个优势。总而言之，这家酒店是您享受难忘便捷住宿的理想之选。 （原文） The hotel is a great place to stay, offering comfortable rooms with breathtaking views from the higher floors. What's more, the staff is warm and welcoming, ensuring both you and your service dog have a pleasant experience. The on-site restaurant provides a diverse menu at reasonable prices, adding to the hotel's overall appeal. Another perk of staying at this hotel is its prime location—many popular attractions, such as the French Market and Riverwalk, are within walking distance. Overall, this hotel is an ideal choice for a memorable and convenient stay.

（由 Google 翻译）我们在新奥尔良Loews酒店住得非常愉快！大堂很漂亮，一进门就弥漫着清新的香味。工作人员非常友好热情，办理入住非常便捷。我们的房间干净舒适，可以欣赏到美丽的城市景观。虽然房间略显陈旧，但一切都维护得很好。我们带着两个孩子一起旅行，觉得这里非常适合家庭入住，而且步行即可到达我们想去的几乎所有地方。我们一定会再次入住这里！ （原文） We really enjoyed our stay at the Loews in New Orleans! The lobby was beautiful and had such a refreshing scent the moment we walked in. The staff was super friendly and welcoming, which made check-in a breeze. Our room was clean and comfortable with a wonderful view of the city, though a little dated, everything was well kept. We traveled with our two kids and found it to be very family-friendly and within walking distance of pretty much everything we wanted to do. We’d definitely stay here again!

（由 Google 翻译）我本来要去新奥尔良过万圣节。其实我是在Expedia上订的。我妈妈现在休假了，我们基本没钱继续这次旅行。我联系了Lowe's，要求他们体面地取消我的预订，并给我退款，因为现在世界上发生了很多事，联邦政府也关门了。但他们拒绝退款。他们完全没有采取任何措施来帮助我，只是继续向前台人员声明不会退款。经理们甚至不愿意和我讨论任何事情，也不愿意给我任何宽限。所以我会联系我的银行，提出争议，试图拿回我的钱，因为由于政府关门，我再也负担不起这次旅行了。我现在对这家酒店确实有点儿感觉。即使我选择了不退款的选项。事情总会发生，情况总会发生，不可预见的情况也可能发生。而且他们没有试图就此事给我任何解决方案或宽恕，我以后再也不会住劳氏酒店了。要知道，芝加哥的体验很棒，我怀疑他们以后不会再这样对待顾客了。对于看到这条评论并想回复的劳氏员工，没必要。你们已经说得够多了，做的也够多了（而且做得还很少）。 （原文） So I’m supposed to be going to New Orleans for Halloween. I actually reserved my reservation through Expedia. My mom is currently furloughed and we don’t have the funds to continue to basically embark on this journey. I contacted Lowe’s and I asked them to gracefully cancel my reservation issue me my refund because of all that’s happening in the world right now and the federal government is closed. They are refusing to issue me my refund. They are doing absolutely nothing to help or assist me but continuing to state to their front desk representatives that they will not be issuing me a refund. The managers aren’t even really willing to discuss anything with me or provide any type of grace. So I will be contacting my bank and file a dispute to try to retrieve my funds back because I am not able to afford this trip any longer due to this government shut down. I definitely feel some type of way in regards to this property at this time. Even if I selected a nonrefundable option. Things happen, situations happen unforeseen circumstances can happen. And the fact that they did not try to offer me any type of resolution or grace through this matter I will never stay at another Lowe’s property again. Mind you Chicago was amazing And I doubt that they would ever treat their customer like this. To the Lowe’s staff who sees this review and is wanting to respond. There’s no need. You’ve already said and did enough(very little at that).

（由 Google 翻译）我们在Loews酒店住得很愉快。然而，离​​开时，我们忘了衣柜里三件相当贵重的物品。我们在退房当天（10月20日）打电话，被告知保安会在当天来找我们。但保安那天并没有来电。第二天（10月21日）我们又打电话，第一个打电话的人告诉我们没有人发现任何东西，但保安会在当天来找我们。那天晚上很晚才来找我们，告诉我们他们实际上直到我们退房后的第二天（10月21日）下午3:30才去我们房间检查物品。我们被告知，会先有一名管家进来整理床铺，然后会有一名客房清洁工（显然是一整天后）回来打扫房间。当保安主管联系我们时，他只提到要询问客房清洁工。我们被告知会收到一份事故报告的邮件，但我们没有收到。客房楼层的电梯等地方没有摄像头（不管豪华与否，这都很奇怪）。不过不用担心，因为客房服务员说他们没有，失物招领记录上也没有显示。所以我猜那些东西是自己走出来的。我们被告知出于安全/犯罪原因不要去新奥尔良。我们当时根本没想到会是酒店工作人员。我们不会再去Loews酒店了。 （原文） We enjoyed our stay at Loews. However, when we left, we forgot 3 items in the closet that were rather expensive items. We called the SAME day we checked out (10/20), and were told security would reach out to us that same day. Security never called that day. We called the next day, (10/21) and were told by the initial person that no one had found anything, but security would reach out that day. Security reached out much later that evening and informed us that they, in fact, did not go to our room to check until 3:30pm THE DAY AFTER WE CHECKED OUT (10/21) to check for the items. We were told that a houseman would be first to enter and strip beds, and then a house keeper would go back (apparently an entire day later) to clean the room. When head of security reached out, he only mentioned questioning the housekeeper. We were told we would be emailed an incident report, we didn’t get it. There are no cameras on guest floors at elevators, etc. (which is odd, luxury or not). But don’t worry, because the house keeper said they didn’t have it and the lost and found log doesn’t show it. So the items just walked out on their own I guess. We were told not to visit New Orleans for safety/crime reasons. Little did we know it would be the hotel staff. We will not visit another Loews property.

（由 Google 翻译）酒吧和调酒师泰勒都值得五星好评。 大堂环境不错，早上有新鲜咖啡供应，地理位置也很好。 然而，房间却非常简陋！家具很少，地毯破旧，感觉很过时。没有书桌，没有座椅，浴室光线昏暗。总的来说，这家酒店价格过高。 （原文） Five stars for the bar, and Tyler the bartender. Nice lobby with fresh coffee in the mornings and the location is great. However, the rooms are SPARTAN! They are barely furnished, with shabby carpet, and feel dated. No desk. No seating. Poorly lit bathrooms. Overall this hotel is overpriced.

（由 Google 翻译）太喜欢这里了！非常​​宁静。装饰华丽。早上在酒吧喝杯咖啡（自助式）是放慢脚步、细细品味一切的完美方式。晚上小酌一杯，调酒师风趣健谈。这家酒店的一切都如此平和。艺术品（班克斯！）、轻柔的音乐和香氛都设计得恰到好处。员工们轻松友好，乐于助人。LaSandra 和其他前台工作人员总是面带微笑！我们一定会再次光临。 （原文） LOVE THIS PLACE! Very serene. Lush decor. Coffee in the bar in the morning (self serve) is the perfect place to slow down and take it all in. Had a drink in the evening and our bartender was fun and engaging. Everything about this hotel is so peaceful. The art (Bansky!), the soft music and the fragrances are well designed.The staff are so chill and friendly and helpful. LaSandra and the other reception personnel always had a smile! We will keep returning.

（由 Google 翻译）我丈夫为我们在新奥尔良的长周末之旅选定了酒店，他看中了这家时尚精品酒店。酒店位于坎普街的黄金地段，地理位置绝佳，距离法国区仅几个街区之遥，乘坐有轨电车即可轻松抵达花园区。我们步行即可到达计划好的活动地点，例如在Emeril's和Willie Mae's餐厅享用晚餐，以及在拉斐特广场欣赏新月城蓝调音乐节的现场演出。 这座美术学院派风格的建筑建于1906年，但直到1998年才改建为酒店。当时，一位富有远见的企业家发现，伦敦和巴黎常见的精品酒店市场存在服务不足的问题。酒店大堂装饰现代时尚，点缀着班克斯风格的艺术作品和前卫的名人肖像。我们预订的标准间每晚270美元，风格较为传统，略显陈旧，还有一些小瑕疵，例如床头柜的抽屉关不上。 令我惊讶的是，酒店缺少一些设施，例如保险箱和咖啡机。不过，大床很舒服，房间面积也足够宽敞，有325平方英尺。我们的房间不临街，所以噪音不大。前台工作人员很有礼貌，但服务水平一般。我们很喜欢Loa酒吧。主要因为地理位置优越，我们会考虑再次入住。 （原文） My husband decided on our hotel for a long weekend in New Orleans, and this was his stylish boutique choice. The prime Camp St location turned out to be ideal since it was a couple of blocks south of the French Quarter and a brief streetcar ride to the Garden District. We were within reasonable walking distance to our planned activities like dinners at Emeril's and Willie Mae's and the live music at the Crescent City Blues Festival at Lafayette Square. While the Beaux-Arts building was built in 1906, it didn't become a hotel until 1998 when an enterprising entrepreneur noticed that the smaller boutique hotel market common in London and Paris was underserved. The lobby has a modern sheen featuring Banksy-style art and edgy celebrity portraits. Our $270 per night standard room had a more traditional feel, somewhat dated with minor flaws like a nightstand drawer that didn't close. I was surprised that some amenities were lacking like a safe and a coffeemaker. However, the Queen bed was comfortable and the room spacious enough at 325 square feet. Our room didn't face the street, so there wasn't excessive noise. The front desk staff was polite though the service level was on the middling side. We definitely enjoyed the Loa Bar. Primarily for the location, we would consider a return stay.

（由 Google 翻译）从始至终都是一次令人难忘的体验！我们在新奥尔良举办的首届年会圆满成功，这要归功于酒店员工热情周到的服务。 作为一名前酒店从业人员，我认为这家酒店设施完善，服务一流！我强烈推荐这家酒店，无论您是商务出行还是休闲度假，这里都是您的理想之选，干净整洁，服务热情友好！ 特别感谢Amanda Whittington和Sophia Clay，她们对我们团队的所有需求都给予了极大的响应；与她们合作非常愉快，她们确保满足了我们提出的每一个要求。非常感谢！ （原文） An amazing experience from start to finish! Our first annual meeting in the Big Easy was a success, thanks to the staff's outstanding hospitality. As an ex-hotelier, this is a very polished property, job well done! I would totally recommend this property, whether you're traveling on business or pleasure; this is the place to stay, CLEAN and FRIENDLY! A+ to Amanda Whittington and Sophia Clay for being exceptionally responsive to all our group's needs; both were a pleasure to work with and ensured every request was met. THANK YOU ALL!

（由 Google 翻译）这是一家地理位置绝佳的精品酒店。它距离法国区仅一个街区之遥，出行便利，又远离喧嚣。酒店员工非常友善。酒店健身房设施一流，还收藏了班克斯的原创艺术作品！我也很喜欢我的房间，床垫舒适，床单也很棒。 （原文） This is a boutique hotel in a perfect location. It’s a block from the quarter so easy to get everywhere without the loudness. The staff at the hotel was very nice. They have a great hotel gym and original banksy art! I liked my room as well. Comfortable mattress and nice sheets.

（由 Google 翻译）今年夏天早些时候，我为了参加一个会议入住了这家酒店。下面我将分析一下它的优缺点。 优点：酒店地理位置优越，步行即可到达新奥尔良地区的许多著名景点和餐厅。如果您喜欢小型精品酒店，这里或许很适合您！员工服务相当不错，克里斯非常友好，帮了我好几次忙。酒店大堂里有一些不错的艺术品，电梯附近还有一个小型的班克斯作品展。 缺点：房间对我来说有点过时了。我觉得作为一家精品酒店，它本可以做得更好。例如，房间里没有桌子，甚至连小书桌或咖啡桌都没有，无法放置物品或办公。我居家办公，却不得不去大堂工作，这对我来说很不方便。其次，关于房间本身，我患有严重的鼻窦炎，而我的房间以及我入住的二楼一直弥漫着霉味。感觉和闻起来都有些潮湿。我在那里住了一周，也确实向前台反映了这个问题。我无法换房间，前台说异味是楼下寿司店的气味通过通风管道飘过来的。但我并不认同，我个人觉得并非如此。我认为可能是地毯、管道等地方发霉或受潮了。一些参加会议的同事也住在这家酒店，他们也这么说。总的来说，这家酒店宣传的是“豪华”酒店，但我觉得也就一般般，没什么特别出彩的地方，不足以让我再次入住。明年我还会去新奥尔良参加同一个会议，但我应该不会再订这家酒店了。我可能会选择其他酒店。 （原文） I stayed at this hotel for a conference earlier this summer. Going to break down the pros and cons. Pros: Location wise, the hotel is walking distance to a lot of notable sites and restaurants in the NOLA area. If you enjoy small boutique hotels this may be for you! The service from staff is pretty good Chris was very friendly and helped me out a few times. They have nice art in the lobby and have a small I Banksy exhibit in the back near the elevators there too. Cons: The rooms are bit dated for me. I think as a boutique hotel, it could be a bit better. For example, there was no table or even small desk or coffee table to set things on or to work at in the room. I work from home and had to go to the lobby to work which is not convenient to me. Secondly, regarding the rooms, I suffer from severe sinus issues and there was a consistent mildew smell in my room and on the second floor where I stayed. It felt and smelled “damp” more or less. I was there for a week, and I did notify the front desk about this issue. I was unable to switch my room and the front desk said the smell was due to the sushi restaurant downstairs and the scent traveling through the vents. However, I disagree, personally I don't think that was the case. I think theres a mildew/moisture issue maybe from the carpet, plumbing etc. Some of my colleagues who stayed at the hotel for the conference said the same thing. Overall, this hotel is marketed as a "luxury" hotel but to me it was just ok, nothing amazing or top of the time to draw me back to stay again. I am returning to NOLA for the same conference next year but I don't think I will book my stay here. I may choose another hotel.

（由 Google 翻译）国际之家酒店的员工非常热情友好，但遗憾的是，我们的住宿体验令人失望。从周四到周日，我们的房间从未打扫过，我们不得不反复要求提供毛巾和卫生纸，但始终没有人送来。房间灯光也极其昏暗，晚上很难准备，也让人感觉不舒服。 酒店本身很有特色，但客房服务不足和灯光昏暗，真的毁了我们原本可以拥有的美好体验。 （原文） The staff at the International House Hotel were very pleasant and friendly, but unfortunately, our stay was disappointing. Our room was never cleaned from Thursday to Sunday, and we had to repeatedly ask for towels and toilet paper that were never brought to us. The room lighting was also extremely dim, making it hard to get ready or feel comfortable in the evenings. The hotel itself has nice character, but the lack of housekeeping and poor lighting really took away from what could have been a great experience.

（由 Google 翻译）一家不错的酒店，给人留下了非常好的第一印象，热情的员工热情地迎接并帮我们办理了入住手续。他们特别好，早上9点30分就帮我们办理了入住。房间大小合适，浴室和独立更衣室都很宽敞，对于我们和两个孩子来说，这个房间非常合适。床很舒服，空调也很棒。有些地方有些老化了，比如淋浴设计有点过时，但水压和热水都不错。 屋顶泳池不大，但足够清凉一下，可惜它在庭院里，所以没有景观和氛围。健身房面积适中，设施齐全，基本设施应有尽有，所以没什么可抱怨的。 阳台很不错，但门上的密封不太好，而且会有一些外界噪音，但绝对不用担心。 然后是早餐，嗯，这是我很长时间以来在酒店吃到的最好的早餐之一。一流的高品质食材，加上优质的服务，一切都与众不同。这里人不多，提供餐桌服务，还有更多选择，比如厨师制作煎蛋卷之类的，但食材品质上乘。这里没有很多连锁酒店使用的加工食品。此外，这里还有新鲜草莓、覆盆子和黑莓等，品质堪比五星级。所有菜品都配有美味的咖啡，开启美好的一天。 （原文） A nice hotel, makes a great first impression with wonderful staff greeting you and checking you in. They were especially good to check us in at 0930 too. Rooms are a really good size, with good sized bathroom and separate dressing room, great room for us with 2 children staying in the room. Beds very comfortable and excellent air conditioning. There are some signs of age in places, like the shower is a dated design, but nice power and hot. Rooftop pool is small, but enough to cool off, shame it is in a courtyard so no view or atmosphere. Good sized gym, with more than the basics, so no complaints there at all. Balcony is nice to have, but the seal on the door isn’t great and you do get some outside noise, but certainly nothing of concern. Then, breakfast, well that is one of the best I’ve had in a hotel for a long time. First class, high quality ingredients make, with excellent service makes all the difference. It isn’t busy and is table service, with a bigger option including a chef making omelets and things but with high quality ingredients. None of the processed stuff many chain hotels use. Then there is fresh strawberry, raspberry’s blackberries etc. this is like a 5 star for quality. All is served with great tasting coffee, so a brilliant start to the day.

（由 Google 翻译）我在这家酒店的住宿体验总体来说很棒。酒店干净舒适，入住期间遇到的员工热情周到，乐于助人。从入住到设施的完善，一切都让我的体验非常棒。 我唯一遇到的问题是在退房时。负责接待我们的员工态度很冷淡，她没有和我们打招呼，也没有和我们眼神交流，只是简单地说了一句“退房”。我甚至不得不问要把房卡退到哪里。这真是令人失望，尤其是在经历了如此美好的住宿体验之后，这竟然是最终的印象。 我仍然会推荐这家酒店，并计划再次入住，但我希望管理层能够解决这个问题，以确保客人体验的一致性。 （原文） My stay at this hotel was wonderful overall. The property was clean, comfortable, and the staff I encountered during my stay were welcoming and helpful. Everything from check-in to the amenities made for a marvelous experience. The only issue I experienced was at checkout. The staff member assisting us was quite standoffish she didn’t greet us or make eye contact, and simply said “check out.” I even had to ask where to return the key cards. It was disappointing, especially as this was the final impression after such an excellent stay. I would still recommend this hotel and plan to return, but I hope management addresses this to ensure consistency in the guest experience.

（由 Google 翻译）★★☆☆☆ – 非常令人失望的入住体验，但部分员工服务很好 我最近入住新奥尔良洲际酒店，但很遗憾，我的体验远低于预期。 缺点： • 床上有跳蚤：我们一夜之间被咬了好几次——对于任何酒店来说，这都是绝对不能接受的问题，更何况是这个价位的酒店。 • 冰箱无法使用：冰箱根本坏了，我们没法存放任何食物。 • 房间非常陈旧：酒店感觉已经过了鼎盛时期，急需翻新。 • 枕头糟糕，服务差劲：枕头又大又硬，我们三次要求更换。尽管被告知正在运送途中，但始终没有收到。最后，我们不得不深夜叫优步去沃尔玛买枕头。 • 除15楼外，其他楼层没有饮用水：唯一可以取到饮用水的地方在15楼，对于这样规模的酒店来说，这完全不合理。 • 淋浴设施复杂：淋浴设施的设计非常不人性化，我们不得不打电话叫人上来教我们怎么用。 • 整体管理混乱：整个酒店感觉像是在自动驾驶模式下运行，缺乏对客人体验的关注。 优点： • 洗衣服务非常棒：我送洗的衣服不仅洗得非常干净，他们甚至还把在口袋里捡到的零钱还给了我——非常诚实，令人感激。 • 行李员迪万蒂非常出色：友好、乐于助人，绝对是此次入住体验的亮点。 总体评价： 这家酒店感觉急需翻新和加强管理。有些员工非常尽职尽责，但基本的清洁、舒适度、维护和基本的客户服务等问题，让这次入住体验令人失望。在酒店进行重大改进之前，我不会再次入住。 （原文） ★★☆☆☆ – Very Disappointing Stay, but Some Staff Were Excellent I recently stayed at the InterContinental New Orleans and, unfortunately, my experience fell far below expectations. Cons: • Fleas in the bed: We were bitten multiple times during the night – an absolutely unacceptable issue for any hotel, let alone one at this price point. • Fridge unusable: We couldn’t store any food because the fridge simply didn’t work. • Extremely dated rooms: The property feels well past its prime and in desperate need of refurbishment. • Terrible pillows & poor service: The pillows were so bulky and uncomfortable that we requested replacements three separate times. Despite being told they were on the way, nothing ever arrived. We eventually had to Uber to Walmart late at night just to buy our own pillow. • No water except on one floor: The only place to get drinking water was on the 15th floor, which makes no sense for a hotel of this size. • Complicated shower: The shower was so unintuitive we had to call someone to come up and show us how to use it. • General feeling of poor management: The whole place feels like it’s running on autopilot and lacks attention to guest experience. Pros: • Laundry service was excellent: I handed in laundry and not only was it cleaned exceptionally well, but they even returned money they found in one of the pockets — very honest and appreciated. • Divanti the bellman was outstanding: Friendly, helpful, and genuinely the highlight of the stay. Overall: The hotel feels like it’s in urgent need of refurbishment and stronger management. Some staff members go above and beyond, but the fundamental issues — cleanliness, comfort, maintenance, and basic guest care — made this a disappointing stay. I wouldn’t return until major improvements are made.

（由 Google 翻译）我参加会议期间在这家酒店住了四晚。这家酒店在会议住宿页面上被列为推荐酒店，我预订房间时，酒店明明显示包含早餐。前两天早上，我去吃早餐时，收到了账单。我解释说我的房间包含早餐，工作人员保证会在最终账单上调整。然而，为了确保公司不会被多收钱，我后来再次与前台确认，却发现我的预订实际上不含早餐。 尽管这次经历令人沮丧，但我必须强调一位特别突出的女士——Marjan，她是一位非常友善且彬彬有礼的前台女士。她的专业精神和热情态度扭转了我的失望情绪，并在退房时给我留下了积极的印象。她本人也值得五星好评！ 美中不足的是，我房间的淋浴龙头功能不全，所以淋浴喷头出水不正常。大堂也没有咖啡或茶，即使是普通酒店通常也会提供这些服务，方便客人。只提供冷水，但在炎热的天气里，饮水机是空的，我不得不提醒办公桌就在前面的经理重新加水。 （原文） I stayed for four nights while attending a conference. The hotel was listed as a recommended option in the conference housing page, and when I booked my room, it clearly showed breakfast as included. For the first two mornings, when I went for breakfast, I was presented with a bill. I explained that my room included breakfast, and the staff assured me it would be adjusted on my final bill. However, when I double checked with the front desk later to make sure my company wouldn’t be overcharged, I discovered that my reservation actually did not include breakfast. Despite this frustrating experience, I must highlight one person who truly stood out, Marjan, a wonderfully kind and respectful lady at the reception. Her professionalism and warm attitude turned my disappointment around and left me with a positive impression when checking out. She herself deserves 5 out of 5 stars! On the downside, the shower faucet in my room wasn’t fully functional, so the water didn’t run properly from the showerhead. There was also no coffee or tea available in the lobby, something even standard hotels usually provide for guests convenience. Only cold water was offered, but the dispenser was empty in the middle of a hot day, and I had to remind the manager whose desk was right in front of it, to refill it.

（由 Google 翻译）早餐自助餐简直棒极了！煎蛋台绝对不容错过！服务员热情友好，经常过来询问我们是否需要什么，非常感谢。酒店房间还不错，但确实需要改进。淋浴水压很差，而且真希望房间里有个小冰箱可以用。没有冰箱可能是我们下次不会再入住的主要原因。 （原文） Absolutely fantastic breakfast buffet. The omelette station is a must! Really appreciate the friendly service from the servers and the frequent check ins to make sure we had everything we needed. The hotel room was fine but definitely needs some work. The shower pressure sucks and really wished we had a mini fridge we could use. The lack of a fridge would probably be the main reason we wouldn’t stay again.

（由 Google 翻译）这是一家非常不错的酒店，靠近一些购物和餐饮场所，但又不会太吵闹。酒店步行十分钟内就有好几家很棒的餐厅。我们来这里参加一个为期四天的会议。酒店设计精美，维护得也很好。房间本身有一些略显陈旧的设施，特别是水槽和淋浴的龙头，操作起来有点不太顺手，但并不难解决。房间很干净，客房服务人员每天都把房间打扫得非常干净。酒店里有一台很棒的咖啡机，每天都会提供充足的咖啡。酒店非常安静，即使当时正在举行会议，也听不到走廊里有任何噪音。会议设施非常完善，配备了饮水机、记事本和一些很不错的笔。主宴会厅面积很大，但遗憾的是，演讲台前面的光线很暗，很难看清前面的情况。我们被告知无法调节灯光亮度。会议的餐饮服务不错。我在两家餐厅都用餐了，服务和食物都很好。酒店设有自助小吃室，可以购买薯片、糖果、饮料等，并使用自助付款机付款。酒店似乎还有游泳池和健身房，但我没有使用。我很喜欢登记入住后立即收到前台短信询问一切是否顺利的体验。我很喜欢可以随时发短信咨询问题，他们也立即回复。他们还给我推荐了几家附近的餐厅，非常棒。酒店周边区域看起来很安全，我只在去几条街外一家餐厅的路上被人要过一次钱。附近还有其他餐厅。 （原文） This is a very nice hotel that is close to some shopping and restaurants, but not too close to be disturbed by noise. There are several great restaurants within 10 minutes walking of this place. We are here for a four-day conference. The hotel is beautifully designed and well maintained the hotel rooms themselves show a few dated items, particularly the taps in the sink and shower, which tend to be a little tricky to operate, but not insurmountable. The rooms are clean and housekeeping. Does an excellent job maintaining the rooms each day. There is a wonderful coffee, making machine with plenty of coffee provided every day. The hotel is very quiet and even though there was a conference going on here you really couldn’t hear any noise down the hallways of the guest floors. The conference facilities were very nice and hit from head a water station, pads, and some very nice pens. The main ballroom was a good size, but unfortunately, the front of the room where the speeches were made were very dark and it was hard to see what was going on upfront. We were told that there’s no way to control the lighting to make it brighter. Food and beverage services for the conference were good. I ate in both restaurants and the service and food were good. There is a self-service snack room where you can buy chips, candy, drinks, etc. and pay using a machine. Apparently, if there is a pool snd a gym but I did not use it. I love the fact that I got an immediate text message from the registration desk after I checked and asking if everything was OK I love the fact that I can text ask questions and they respond immediately they gave me great suggestions for a restaurants nearby. The area seems safe enough around the hotel, and I was only asked for money once on the way to a restaurant several blocks away. There are other restaurants nearby too.

（由 Google 翻译）房间大小合适。酒店位置离波旁街不远，前台服务也很周到。不过，前台的瓶装水用完了。考虑到房间的价格，他们应该随时补充瓶装水，并确保客人随时都能喝到。健身房很不错，泳池也很干净。但是，当时天气太冷，不适合下水。总的来说，房间大小合适，水压也很好。我会再次入住这家酒店。 （原文） Nice size room. Location was not too far from bourbon street and the front desk was helpful. They did run out of water bottles at the front desk for guest. That should be something that it always ordered and for guest at all times, especially because of the price you are paying for these rooms. The gym was pretty nice and the pool was clean. However, it was too cool to go in the pool. Overall nice size room and the water pressure was great. I would stay here again.

（由 Google 翻译）如果您只想找个干净实惠的住处，那么这里就是您的理想之选。这家酒店设施简朴，仅此而已，但它满足了我们的需求。工作人员彬彬有礼，对我们的需求反应迅速。此外，酒店还提供免费早餐，让您开启美好的一天，这真是一大亮点。唯一的不足之处是浴室很小，而且洗手池在房间里。所以，当您使用洗手池时，很难不打扰到正在休息的其他人。但也仅此而已。停车场交通便利，光线充足。因此，我们晚上从不担心车子。我毫不犹豫地推荐这家酒店。地理位置优越，方便您前往所有需要的地方。 （原文） If all you are looking for is a place to stay that is clean and affordable then this is the place to stay. This your basic hotel and nothing more but it met our needs. The staff was courteous and very responsive to our needs. Plus this hotel offers a free breakfast to get your day going, which is a plus. The only negative to me was that the bathroom was quite small and the sink for the bathroom is located in the room. So it’s hard not to interrupt others who may be trying to rest when you have to use the sink. But that’s about it. The parking lot was easy to access and well lit. Therefore, we never worried about our car at night. I have no hesitation in recommending this hotel. Conveniently located to everything you need.

（由 Google 翻译）地理位置优越，距离法国区仅0.5英里。几乎可以步行到任何地方。房间在我看来有点小。浴室的推拉门是个缺点。幸好只有我和妻子。早餐是标准的假日酒店套餐，这很划算，因为我们不用每天都付早餐费。这里的员工很友好，乐于助人。 （原文） Great location .5 miles to the French Quarter. You can pretty much walk everywhere. Rooms are small in my opinion. The sliding bathroom door was a negative drawback. Luckily it was just the wife and i. Breakfast was standard Holiday Inn fare which created value since we didn't have to pay everyday for breakfast. Staff at this location were friendly and helpful.

（由 Google 翻译）床很舒服。枕头比我们家里的要软，叠起来才够厚，但脸周围鼓鼓囊囊的。 仔细看的话，有些地方有磨损/老化的痕迹，但一切都很干净。 我很喜欢多芬牌的洗漱用品，因为我在家用的也是这个牌子。 早餐区很小，人也很多，但食物和选择都很丰富。 房间没有太多放行李的空间，不过因为我是独自旅行，所以还好。 位置很安静。步行到法国区很近，对我来说还好，但对某些人来说可能有点累。 （原文） The beds were comfortable. The pillows were softer than we have at home so stacking them got the thickness we wanted but they puffed up around our faces. If you looked closely there were signs of wear/age in some places, but everything was clean. I appreciated the Dove brand toiletries since that's the same brand I use at home. The breakfast area was small and crowded but had plenty of food and options. The room didn't have a lot of space for luggage but since I was traveling alone it worked out ok. Location was quiet. It was a short walk to the French Quarter which was fine for me but might feel like a burden to some people.

（由 Google 翻译）酒店距离运河街（Canal St）只有三个街区。酒店内设有停车场，这对我们来说必不可少。工作人员非常友好热情。 房间非常干净，酒店本身也非常干净。酒店靠近电车入口，在停车位稀缺的城市出行非常方便。 酒店的早餐非常美味，有煎蛋卷、土豆和培根/香肠。 酒店还有一个游泳池，可以让你清凉一下。 我们强烈推荐。 以后我们再来这里还会住这里。 （原文） The hotel is 3 blocks from a Canal St. It has on-site parking, which is a MUST for us. The staff were very friendly and welcoming. The rooms were very clean and the hotel itself is very clean overall. It’s close to Trolley access, which is a great was to get around in a city with very little parking. They have an excellent breakfast with omelettes, potatoes, and bacon/sausage. They also have a pool to cool off in. We highly recommend. We will stay here again when we are in town.

（由 Google 翻译）这是我们第一次入住谢尔比酒店，但肯定不会是最后一次。起初房间类型有点小问题，但酒店员工尽力帮我们解决。我们预订的是海景房，虽然酒店员工非常热情地帮我们升级到了更大的房间，但却是位于建筑侧面的房间，能看到隔壁的建筑。 前台的妮基小姐非常热情，当我询问如何更换房间时，她尽力满足我们的需求。 另一位前台员工莎伦小姐同时兼任行李员，她非常热心地帮我们卸下行李并送我们到房间。酒店管理人员凯拉非常棒，她迅速将房间调整到我们预订的房型，而马文和泰利斯则让更换房间的过程变得轻松无比。换房几个小时后，我丈夫发现他把公文包忘在了第一个房间。莎伦小姐和楼管（我没记住她的名字）非常热心地帮我们找到了公文包，并直接送到了我们的新房间。 酒店的庭院和泳池区域维护得非常漂亮，我总能看到有人在打扫或整理。 泳池平台非常漂亮，摆放着很多家具，足以满足客人的需求。泳池毛巾尺寸合适，数量也很多。可惜的是，泳池没有加热，考虑到天气暖和，如果泳池有加热就更好了，但池水却很冷。 走廊干净安静。床很舒服，毛巾和洗脸巾也都很充足。房间里的咖啡机……嗯，感觉有点廉价，不过我很喜欢他们提供的玻璃器皿和陶瓷咖啡杯。我很喜欢房间里的铝制水瓶和电梯旁的饮水机。 我唯一不满的地方就是酒店不收现金，这有点可惜，因为一开始不知道这一点，所以很难给员工小费。如果前台至少备些零钱找零就好了……就连餐厅也不收现金。 总而言之，我和我丈夫都很喜欢在谢尔比酒店的住宿体验，尤其要感谢莎伦、妮基、凯拉、泰利斯、马文以及那位和蔼的物业经理，他们让我们的默特尔比奇之旅成为我们最棒的假期之一。 （原文） This was our first time at The Shelby and it won’t be our last. We did have a minor mixup with the type of room initially, but the staff did everything they could to make it right. We had reserved oceanfront, and though the staff had so graciously upgraded us to a larger room, it put us on the side of the building, with a view of the building next to us. Miss Nikki, was very welcoming at the front desk, and when I asked about correcting our room, she tried her best to accommodate us. Miss Sharon who is another front desk staffer was doing double duty as the bell person, and she was so helpful getting us unloaded and up to our room. Kyla (hotel management) was amazing correcting our room to reflect what we had reserved and Marvin and Tellys made the process of changing our room an absolute breeze. A couple hours after we had changed rooms, my husband realized he had forgotten his attaché in our 1st room, and Miss Sharon and the building manager (I didn’t catch her name) were so helpful in tracking it down and delivering it straight to our new room. The grounds and pool area are beautifully kept, I always saw someone cleaning or tidying something. The pool deck is gorgeous, and has plenty of furnishings to accommodate guests. The pool towels were actually a decent size, and plentiful. Unfortunately the pool isn’t heated, which would have been a huge bonus, considering it was warm enough to enjoy the outdoors, but the pool water was very cold. The hallways were clean and quiet. The beds were very comfy and we had plenty of towels and wash rags. The in-room coffee maker…meh, seemed a little on the cheap side, though I did appreciate the real glassware and ceramic coffee cups. I did love the aluminum water bottles in the rooms and the refill station next to the elevator. I guess my only real gripe would be that it’s unfortunate that the facility is cashless, because not knowing this initially made it difficult to tip the staff. It would be nice if the front desk at least had petty cash for making change…even the restaurant is cashless. So all in all my husband and I really appreciated our stay at the Shelby, and most notably Sharon, Nikki, Kyla, Tellys, Marvin and the kind woman in building management who all helped make our vacation one of our best ever in Myrtle Beach.

（由 Google 翻译）抵达后，他们告知我们的预订被取消了，因为他们当天早上试图联系我们但一直没联系上。他们竟然从我的卡里扣了三次房费。而且，他们事先没有告知我们，停车时需要扫描二维码支付停车费，而停车费似乎已经包含在房费里了。直到第二天退房时才发现。幸好我们没有被锁车，但如果他们能提前告知，我们就不用花177美元去解锁了。总的来说，入住体验很糟糕。房间还算可以，但有一些小问题，比如灯具破损，看起来像是用胶带粘起来的，还有一些灯具根本就不亮。酒店位置很好，方便去体育场观看比赛。步行即可到达。 （原文） Upon arrival, got told that our reservation got canceled due to them trying to reach us that morning but never did. They charged card for the room three times. Wasnt told that when you parked in their parking lot, had to scan a code to pay for parking, which already thought it was paid with the room. Didnt find out until the next day when checking out. Thank god we didnt get booted, but would like to be informed so we couldn't had to pay 177 to get unbooted. Overall bad experience when arrival, room was decent but notice small things like the light fixture was torn and looked like it was taped around, some light fixtures didnt work. Location was great for anyone who was going to any events at the stadiums. Good walking decent.

（由 Google 翻译）浴室门摇摇晃晃的，总是滑开，需要费点劲才能关上。咖啡机没插电，只好搬到桌子上。冰箱门关不上，因为冰箱没放好。床头柜的抽屉也开着。不过房间本身还不错。ING应该明确标明，这家酒店每天要收取50美元的意外事故费和38美元的停车费。这样算下来，每天要84美元，这完全超出了我的度假预算。 （原文） Unstable the bathroom door rolls open, you to play with it to make it stay shut. The coffee maker had to be moved to the desk because it wasn't plugged in. The door that covers the refrigerator won't close because the refrigerator isn't in there good. The nightstand drawer stands open. But the room itself is fine. ING needs to make it real clear that there is ac$50.00 coincidentals charge and a $38 plus parking fee as well at this location. That was $84.00 daily that wasn't in my vacation budget

位置很好

（由 Google 翻译）最近来城里参加一个会议，入住的是标准大床房。和同事们聊过之后，得知其中一栋楼已经翻新过，另一栋楼则没有。我住的是翻新过的房间，体验简直棒极了！我在新奥尔良住过好几家酒店，这次翻新之后，这家酒店绝对是我在希尔顿旗下最喜欢的酒店之一！房间宽敞，还能欣赏到河景。我特别喜欢入口处的瓷砖地板和卧室的软垫地毯（在会展中心走了一整天之后，这简直太舒服了）。浴室也宽敞舒适！房间里配备了迷你冰箱和咖啡机。现在房间里有二维码可以给客房服务小费，不用带现金了，这点也很棒！ 酒店内的酒吧和餐厅也很棒，饮品和食物品质都很高！酒店离会展中心和购物中心都很近。要是能有直达会展中心的通道就更好了，不过步行就能到法国区！ 我遇到的最大问题是，我需要把一个亚马逊包裹寄到酒店（东西很小），但酒店强制所有包裹都必须通过内部的联邦快递（FedEx）寄送，而联邦快递的营业时间有限，所以我经常无法取到包裹，因为我必须在会议中心开门前到达，而返回酒店时已经过了他们的营业时间。更糟糕的是，取件还要额外收费，这真的让人很恼火（我的亚马逊包裹才5美元，但联邦快递却收了我10美元的取件费）。 总的来说，我的入住体验非常棒（超爱希尔顿的床和枕头！）期待下次入住，下次会选择亚马逊的自提点。 （原文） Was in town attending a conference recently and stayed in the standard king room. After speaking to my colleagues, apparently one tower had been renovated and the other tower had not. I did say in one of the renovated rooms and it was absolutely amazing. I’ve stayed in several different hotels in New Orleans and with these renovations, this has definitely become one of my favorite options under Hilton in the area! Spacious room with view of the river. Loved that the entryway was tile and sleeping space was cushioned carpet (after walking the convention center all day this was a HUGE plus). Bathroom was spacious and nice! Mini fridge and coffee maker was in room. Love that they now offer a QR code in room for you to tip housekeeping so no need to bring cash! The bar and restaurant onsite are amazing and offer quality drinks and great food! It’s in close proximity to the convention center and Mall. Just wish there was a direct connector to the convention center but is walking distance to the French Quarters! My biggest issue is I needed to have an Amazon package shipped to the hotel (something small) but the hotel forces all deliveries to go though the FedEx in house which has limited hours so often time I was not able to pick up my package because I had to be at the convention center before it opened and would not make it back over until after they were already closed. There was also a fee just for me to pick up my package which was really frustrating (my Amazon item was only $5 but the FedEx charged me $10 just to retrieve my package). Overall, I had an amazing stay (LOVE the Hilton beds and pillows)! Looking forward to staying again, just will opt for an Amazon pick up location instead.

（由 Google 翻译）在酒店度过了一段美好的时光。我去参加一个会议，惊讶地发现，只要穿过河滨购物中心，会议中心几乎就通了。我每天都走这条路去开会。酒店里有很棒的酒吧，工作人员也很周到。我们24楼的房间可以看到美丽的河景。Steve H在周中和我们进行了确认，确保我们一切安好，并在我们离开时告知了行程安排。我们每天下午/晚上都会步行到法国区吃晚饭，感觉很安全。不过，我不建议晚上10点之后在那个区域散步。我们在城里的时候，那里发生了5起枪击事件，另有多人死亡。总的来说，这是一次很棒的体验。 （原文） Had a great experience at the hotel. I was there for a conference and found to my surprise that the convention center was almost connected if walking through the the Riverwalk Mall. I walked to my meetings everyday using this path. They had great bars that the staff was very attentive. Our room had a beautiful view of the river from the 24th floor. Steve H checked in with us midweek to make sure we had everything along with how are trip was on our departure. We walked down to the French Quarter each afternoon/evening for supper and felt pretty safe. I wouldn't recommend being out walking around that area after about 10pm though. While we were in town there were 5 people shot and a number killed in that area. Overall a great experience.

（由 Google 翻译）这家酒店真是太大了！入住办理非常顺利，工作人员详细地向我们解释了所有事项，并解答了我们所有的问题。我们被安排在3号楼，那里环境优美安静，可以欣赏到美丽的河景，虽然走过去确实有点远，但绝对值得。附近的商店也很有趣，而且都很近。我们点了几次客房服务，食物热乎乎的，味道鲜美，而且送餐速度很快。我们选择了代客泊车，工作人员动作麻利，服务周到。如果你像我和我丈夫一样是健身爱好者，那就别犹豫了，这里的健身中心比我们家乡的健身房还要好。下次再来新奥尔良，我们一定会再次入住希尔顿河畔酒店。 （原文） This place is HUGE! Check-in went smoothly and he explained everything to us and answered any questions we had. We were put over in building 3, which was nice and quiet, beautiful view of the river but it was definitely a hike but also worth it. The shops were fun to visit and in close proximity. We utilized room service a couple of times and the food was hot, delicious and quick. We used valet for parking and they were super fast and curtious. If you're a gym rat like my husband and I are, look no further, the Fitness Center here was nicer than our gym back home. When we are back in NOLA we will definitely return to the Hilton Riverside.

（由 Google 翻译）酒店位置和整体环境都很好。钻石会员接待服务低于预期。没有收到详细的最终账单。钻石会员无法使用行政酒廊。房间紧邻电梯。酒吧/酒廊的价格比我之前住过的其他希尔顿酒店都要高得多。我妻子在早餐区附近的女洗手间里发现了不止一只蟑螂。 （原文） Very nice location and property overall. Diamond reception was less than expected. Did not receive itemized final invoice. No Executive Lounge for Diamond level guests. Placed in a room directly next to the elevator. Bar/Lounge prices were significantly higher than any other Hiltons I’ve stayed at before. Wife observed more than one cockroach in the women’s bathroom near the breakfast dining area.

（由 Google 翻译）平心而论，我只是在表达我的个人经历；其他人的经历可能更好。（出于某种原因，除非您入住酒店，否则这家酒店不接受团队成员的荣誉会员折扣）。 当我开始结账并立即付款时，调酒师脾气暴躁，服务态度粗鲁。我认为这与信息本身无关；重要的不是您说什么，而是您怎么说，才能让客人理解您的意思。现在我知道我以后不会再住这家酒店了。我来这家酒店是想了解一下，因为我听说它有很多优点。我想等我姐姐来镇上的时候，以及我一些给小费很丰厚的表亲们，我也会去看看。 总之，这不是其他人的错。然而，这确实造成了非常不舒服的体验。我不会因为我从事服务行业而拒绝给小费，但员工应该提供更热情的体验。 我点了一杯苹果酒骡子和半打烤牡蛎。食物很美味，饮料也很好喝。 （原文） To be fair, I am only expressing my personal experience; it may have gone better for others. (For some reason, this property doesn’t accept team members' discounts with Honors unless you’re staying on the property). The bartender was short-tempered and rude in his delivery while I was starting my tab and paying on tap. I don’t think it had anything to do with the message; it's not what you say, but how you say it that gets your point across. Now I know I will not be staying at this property in the future. I came in to check out this hotel to get a feel for the place because I’ve heard many great things. I wanted to explore it for when my sister comes into town and for some cousins who are good tippers. Anyway, it’s not everyone else's fault. However, it did create a very uncomfortable experience. I’m not going to withhold a tip because I am in the service industry, but the staff should offer a more welcoming experience. I ordered the Apple Cider Mule and the half dozen chargrilled oysters. The food was delicious, and the drink was very tasty.

（由 Google 翻译）河畔希尔顿酒店始终是一次非常愉快的体验。它地理位置优越，酒店内设有像Drago's这样一流的餐厅，以及其他众多美食选择，而且与河滨步道相连，方便您轻松购物。由于酒店靠近法国区市中心和墨西哥湾沿岸的各个景点，您几乎不需要开车。不过，停车费较高，所以如果您不需要开车，就能节省不少开支。 （原文） The Riverside Hilton is always a very nice experience. It's very convenient because it has a great restaurant like Drago's inside and other nice choices for food, but its also connected to the Riverwalk so you can get easy shopping done as well. You rarely need your vehicle as the location is close to everything downtown in the French Quarter and along the Gulf. The parking fees are high, so if you don't need to bring a car, it can save you a lot.

（由 Google 翻译）我在喜来登酒店参加了一个会议，步行5分钟就到了。 我住的房间有一张特大床和一张折叠沙发。房间非常宽敞，至少可以容纳20人，而且还有足够的空间做瑜伽。小厨房里有微波炉、冰箱和洗碗机。工作人员很友好，乐于助人。说来也巧，大堂的气味真好闻！ （原文） Had a convention at the Sheraton, which was an easy 5 min stroll away. Stayed in a room w/ a king bed and pull out couch. It was so spacious that you could probably fit at least 20 people and still have room to do yoga. Kitchenette had a microwave, fridge and dishwasher. Staff was friendly and helpful. Random fact, but the lobby smelled so good!!

（由 Google 翻译）我和丈夫于10月14日至17日入住这里。整个入住期间一切都很完美。我们下午1点左右就提前到店了，并获准入住。那天是我丈夫的生日，他们用气球和毛巾蛋糕装饰了床。我觉得这真是个贴心的举动。房间非常干净，有一个小厨房，里面应有尽有。二楼每天都有免费的美味咖啡。我们入住时爆米花机坏了，所以我没能喝到 :( 我们使用了健身房、桑拿和按摩浴缸。我们遇到的每一位员工都很友好热情。地理位置绝佳。我之前买了电车票，但其实不需要，因为我们可以步行到波旁街、河滨步道和法国人街等所有地方。代客停车库对面有一家名为“红宝石拖鞋”的早餐店，非常棒。我想不出他们有什么需要改进的地方。这是一次完美的住宿体验。 （原文） My Husband and I stayed here October 14th-17th. Everything was perfect our entire stay. We arrived early around 1pm and was allowed to check in. It was my Husbands birthday and they had the bed decorated with balloons and a towel cake. I thought that was such a nice touch. The room was extremely clean with a kitchenette and everything you need in it. There was free delicious coffee everyday on the 2nd floor. The popcorn maker was broken when we were there so I didn't get to get any :( We used the gym, sauna and whirlpool. Every staff member we encountered was kind and welcoming. The location is perfect. I had pre-purchased trolley passes but didn't need them as we were able to walk to everything from bourbon street, to river walk to frenchmen street. There's a breakfast spot called the ruby slipper directly across from the valet garage and its soooo good. I can't think of anything they need to improve on. It was a perfect stay.

（由 Google 翻译）总的来说，这家酒店位置很好，靠近新奥尔良的许多重要景点。萨泽拉克大厦就在附近，步行即可到达，而且提供免费参观。电车和公共交通系统也近在咫尺。市中心房间唯一的缺点是不允许使用炉灶，但配备了微波炉。 强烈推荐这家酒店，房间宽敞，地理位置优越。 （原文） Overall this is a good location. It is close to many N.O. key points. The Sazerac building is only a block or so away and offers free tours. The trolley system and ride system is also very close. The only downside to rooms in downtown is that stoves are not allowed but do have a microwave to help out. Highly recommend this hotel as the rooms are spacious and its location is great.

（由 Google 翻译）房间宽敞，但略显陈旧过时——没有客房清洁服务，所以如果您要住一周，就得做好随时跑到前台拿毛巾和咖啡包的准备。热水浴缸只能容纳四个人，但干净舒适，干蒸桑拿也很棒。泳池很小——适合泡一泡凉快凉快，但不适合游泳，而且绝对不适合孩子玩。 酒店没有礼宾服务台——只有一个销售台，专门推销高压分时度假产品。一旦你答应了（所谓的“一小时”推介会实际上要四个小时），你就会被忽略。我们请他们帮我们预订巴士旅游（他们保证通过温德姆集团预订可以享受大幅折扣）。他们告诉我们提前15分钟在酒店外等候巴士。结果巴士一直没来，当我们最终联系到旅游公司时，他们说我们到的时候巴士已经到了，而且我们的名字不在他们的名单上。另外两位客人也在那里等了半个小时，得到的答复也一样。它打乱了我们当天的计划，而且客户服务也令人失望。这家酒店本身还不错，但如果你不是温德姆会员，最好选择服务更好、销售压力更小的酒店。 （原文） Room is spacious but beaten up and a bit dated- no maid service so if you are staying a week be prepared to run down to the desk for fresh towels and coffee packets. Hot tub only fits four but is clean and comfortable and the dry sauna is lovely. Pool is tiny- nice for a dip to cool off but not to swim laps and definitely not a pool kids would enjoy. There is not a concierge desk- there is a sales desk devoted to high pressure timeshare sales. Once you bite (and the “one hour” presentation takes 4) you are irrelevant. We asked them to book us on a bus tour (and were assured that we were getting a substantial discount by going through Wyndham.) We were told to meet the bus 15 minutes early outside the hotel. It never came and when we finally got in touch with the tour company, they said they had arrived and already left by the time we got there, and that our name had not been on their list. Two other guests were also waiting, and had been there for a half hour and were told the same thing. It screwed up our plans for the day, and was a disappointing display of customer service. It’s a nice enough place to stay, but if you aren’t a Wyndham owner, stay somewhere with better service and less sales pressure.

（由 Google 翻译）非常喜欢这家酒店。干净整洁，员工专业热情。他们会帮您保管行李，直到您准备离开。如果您是温德姆酒店的业主，您需要代客泊车服务，费用为35美元。酒店每周都会为客人提供矿泉水和其他小食。他们还提供方便的腕带，方便您佩戴房门钥匙。总而言之，我一定会再次入住这家酒店。 （原文） Absolutely loved this hotel. It was clean and the staff was professional and helpful. They will store your luggage until you are ready to depart. You do have to valet park which is $35 if you're an owner of Wyndham. They had infused water for guest and other treats throughout the week. They also do convenient wristbands for your door key. Overall, I would definitely return to this hotel.

（由 Google 翻译）我们是业主，所以用积分入住。我们的房间非常干净，布置得井井有条。我们多次联系礼宾部，尤其是Page，他们的服务非常棒。我们提出的每个问题都得到了切实可行的建议。 入住手续办理快捷高效。 代客泊车的Paul非常乐于助人，态度也非常友善。 我们接触到的每个人都非常亲切友好，乐于助人。 （原文） We are owners, and so used points to stay. Our room is very clean, nicely prepped. We have used the concierge for many items, especially Page, and they have rocked it out. Every question met with suggestions we could use. Check-in was quick and efficient. Paul in Valet was helpful and kind. Everyone we have interacted with has been very personable and helpful.

（由 Google 翻译）房间很漂亮，地理位置优越，设施一流。但工作人员实在太糟糕了。整个入住流程太糟糕了，以至于我接下来的旅程都不敢去前台。没有迎宾“礼物”，也没有打折的“短途旅行”。我向工作人员提出的每个问题都被他们一笑置之，因为我误解了“这里的运作方式”。这些问题包括床位数是否合适（我们提前7个月预订了），以及延迟退房被忽略（我们提前两周提出要求）。我喜欢这座城市，但下次再来这里住我会三思而后行。 （原文） Lovely rooms. Excellent location. Great amenities. The staff was terrible to deal with. The entire check-in process was so bad I avoided the front desk the rest of my trip. No welcome “gift” and no discounted “excursions” were presented. Every issue I took up with staff was laughed off because I misunderstood “how things work here.” These issues included having the right number of beds to accommodate my guests (which we booked 7 months in advance) and a late checkout being ignored (which we requested 2 weeks in advance). I loved the city but I would think twice about staying here again.

（由 Google 翻译）我在这里住得很愉快。地理位置优越，靠近所有主要/热门街道、景点和餐厅。房间宽敞明亮，布置精美。工作人员热情友好，尽职尽责。我很高兴事情很快就得到了解决，因为当我打电话给前台时，我以为是打给别人家，这听起来不太专业。但最终一切都进展顺利，我的住宿体验非常愉快。他们提供咖啡、茶和水。酒店就在消防站对面，这点很棒。 （原文） I enjoyed my stay here. The location is ideal. It is close to all the major/popular streets, attractions, and restaurants. The rooms are big, spacious and nicely appointed. The staff is nice and tries to do their job. I am glad things turned around quickly because when I called the front desk, I thought I was calling someone's house; it didn't sound professional. But things worked out nicely, and my stay was enjoyable. They provide Coffee, tea and water. It's directly across from the fire station, which is cool.

（由 Google 翻译）我们在这里住得很愉快。工作人员热情友好，乐于助人，地理位置也完美！既能享受到位于街区的便利，又能远离喧嚣。我们的房间干净整洁，床也很舒服。虽然很安静，但我们住的是内室（所以没有窗户）。泳池区很棒，餐厅的菜品也很美味！我会毫不犹豫地再次入住。 （原文） We had a wonderful stay here. The staff were kind and helpful and the location was perfect! You have the convenience of being in the Quarter, but with a little space from the chaos. Our room was clean, and the bed was comfortable. It was quiet, but we did have an interior room (so there were no windows). The pool area was nice and the restaurant was delicious! Wouldn’t hesitate to stay again.

（由 Google 翻译）比恩维尔酒店：魅力非凡，服务无与伦比 这家酒店是新奥尔良的一颗璀璨明珠。除了地处法国区的绝佳位置，酒店员工更是热情周到，让您宾至如归。 酒店的服务水准给我们留下了深刻的印象：房间布置精美，一尘不染，床铺舒适无比。入住期间最令人难忘的是那可俯瞰静谧庭院和泳池的私人阳台。这里是享用晨间咖啡、放松身心的完美场所，也是您出门前休憩放松的理想之选。如果您追求魅力、洁净和真诚待客之道，那么这里就是您的不二之选。 ⭐⭐⭐⭐⭐ **完美的五星级体验！** （原文） Exceptional Charm, Unbeatable Service at The Bienville This hotel is a gem of New Orleans. Beyond the great location in the French Quarter, the staff is phenomenal—they are so friendly and attentive, they make this boutique experience feel like home. We were impressed by the standard of care: the rooms are well-appointed and extra clean, and the beds are very comfy. The highlight of our stay was the private balcony overlooking the tranquil courtyard and pool. It was the absolute perfect spot for morning coffee and relaxing before heading out. If you want charm, cleanliness, and genuine hospitality, this is the place. ⭐ ⭐ ⭐ ⭐ ⭐ **A Perfect 5-Star Experience!**

（由 Google 翻译）上周末住在比恩维尔之家，体验非常棒。酒店本身非常棒——地理位置绝佳。靠近夜生活场所，但又不失安静安全。我们的房间一尘不染，空间宽敞。设施一流（泳池漂亮又私密），员工热情友好，乐于助人。酒店内的提基酒吧 Latitude 29 非常棒。可能是我在新奥尔良最喜欢的酒吧……或者说，在任何地方都是如此。11/10。 （原文） Stayed at Bienville House this past weekend and had an absolutely fantastic stay. The hotel itself was stunning-- perfect location. Close to nightlife but still quiet and safe. Our room was spotless and spacious. The amenities were top notch (the pool is beautiful and private) and the staff is so kind and helpful. Latitude 29, the attached tiki bar, is SO GOOD. Possibly my favorite bar in NOLA...or maybe anywhere. 11/10.

（由 Google 翻译）两星算是我比较慷慨了，一星是因为地理位置优越，二星是因为友好的员工和*优秀的代客泊车服务*！ 不过其他方面都挺不错的。😮‍💨😓 附属餐厅不允许21岁以下的人进入，哪怕只是坐在餐厅那边吃顿饭也行。所以我们19岁的*法定成年*女儿没法和我们一起吃饭，所以我们取消了预订。像比恩维尔之家这样好的酒店应该有一个附属的餐厅，允许所有客人用餐，或者至少应该允许18岁以上的客人用餐。如果一个人年龄达到可以参军的年龄，那么他们也应该达到可以在酒店餐厅用餐的年龄。🙄 我非常失望！ 我们标准间的走廊不如我们想象的那么安静，但那只是因为走廊尽头的伊贝维尔套房的邻居太吵，还摔门而过。正如其他人所说，是的，墙很薄。相信我，第二天一大早我就把门摔回去了！ 我又扣了两颗星，因为418房间的花洒头坏了（淋浴喷头是唯一能有点水压的），而且我在这里住了一整天，没能好好享受游泳池，因为游泳池因为“私人活动”关闭了一整天，尽管我每次往院子里看，都看不到有人在使用。我们到达的第一个晚上，整天都盼着那场花洒……我们*就是因为游泳池*才预订了这家酒店。晚上8点以后，我终于可以去游泳池了，但水太冷了，尽管广告上说是加热的。我觉得他们的泳池加热器根本没用。 在我看来，我的整体体验不值每晚314美元（谢天谢地，我们没有订更贵的房间）。这次两晚的住宿本该是送给自己的一份放松礼物，因为我正在接受乳腺癌治疗，最近刚结束化疗，所以没能享受到我最期待的那些东西（餐厅、淋浴和恒温海水泳池），我真是太难过了。我不会再住这里了……除非管理层愿意为这次令人失望的体验付出任何代价……不过最近有客人反映物品被盗，这真是令人沮丧，所以我也不指望我的评论能有什么用。 哦，对了，我们房间的保险箱也不能用。 还有……我刚发现浴室的插座也坏了！吹风机插头插进去一半还能用，插到底就不行了。 （我因为化疗头发，所以不需要吹风机，但我女儿需要。）总之，这一切都太荒谬了……我在经济型汽车旅馆住过比这更好的房间！我的天哪……一晚竟然要314美元。:( （原文） 2-stars is me being generous, one star for the GREAT location & a second star for the friendly staff and *EXCELLENT valet*! NOTHING else went right though.😮‍💨😓 The attached restaurant won't allow anyone under 21 to enter, even if it's just to sit on the dining side for a meal. So, our 19 year old *legal-adult* daughter couldn't have dinner with us, so we cancelled our reservation. A hotel as nice as Bienville House should have an attached establishment that allows ALL guests to dine at, or at the very least it should be 18+. If a person is old enough to enlist in the military, they should be old enough to eat a meal at a hotel restaurant.🙄 I was very disappointed! The hallway of our standard room was not as quiet as we'd hoped, but that was just due to our neighbors at the end of the hall in the Iberville Suite being too loud and slamming doors closed. As others have said, yes, walls are very thin. And believe me, I slammed our door back at them early the next morning! I docked two more stars for the broken rain-fall showerhead in room 418 (shower wand was the only way to get any water pressure at all) and the fact that I couldn't enjoy the pool on my one full day here, because it was closed for a "private event" all day, even though every time I looked in the courtyard there was no one out there using it. I was looking forward to that rain-fall shower all day on our first night of arrival... and we booked this hotel *because of the pool*. When I was finally able to get to the pool after 8pm, the water was way too cold, even though it's advertised as heated. I don't believe their pool heater was functioning. In my opinion, my overall experience was not worth the $314 per night (thank goodness we didn't book one of the more expensive rooms). This 2-night-stay was supposed to be a relaxing gift to myself, because I'm in breast cancer treatment & recently finished chemo, so I'm super sad that I didn't get to enjoy the very things I was most looking forward to (restaurant, rain shower, and heated saltwater pool). I will not stay here again... unless management is willing to do literally ANYTHING to compensate us in some way for the disappointing experience this time around... But recent reviews from guests having items stolen is disheartening, so I don't expect anything to come of my review either. Oh, our room safe was also inoperable. AND... I just discovered the bathroom outlet was also malfunctioning! If you hold the hairdryer plug partially in, it works, but if you push it all the way in, it doesnt work. (I didnd need a hairdryer, because of chemo hair, but my daughter did) Anywa, all of this was beyond ridiculous... I've had better functioning rooms at budget motels! Good grief... $314 per night for this. :(

（由 Google 翻译）更新：第二天早上我们和酒店经理沟通时，她非常友善热情，竭尽全力弥补我们入住时的糟糕体验。我们期待着再次入住美丽的客房和庭院。 之前我们被告知可以提前入住，但直到预定入住时间之后才拿到房间。当我询问前台接待员Diamond预计入住时间时，她竟然对我大吼大叫，并威胁说如果我不停止无礼，就要让保安把我赶出去。我并没有无礼，没有使用侮辱性语言，也没有提高音量，但仅仅是询问预计入住时间就足以激怒Diamond对我进行言语攻击。无论星级酒店还是五星级酒店，无论在任何国家，我从未受到过如此恶劣的服务。我宝贵的一天假期，却只能在狭小的酒店大堂里苦等几个小时，还要忍受前台的冷嘲热讽。 （原文） EDIT: When we spoke with the hotel manager the following morning, she was unbelievably kind and helpful and went overboard to make up for our bad experience upon check in. We look forward to returning to the beautiful rooms and courtyard. After being told we could check in early, we were not provided a room until after our scheduled check in time. When I asked the front desk clerk, Diamond, for a time estimate, she shouted at me and threatened to have security escort me out of the hotel if I didn't stop being rude to her. I was not rude, I did not use insulting language, I did not raise my voice, but the audacity of asking for a time estimate was enough to prompt Diamond to verbally attack me. I have never been treated so poorly by hotel staff, whether 1 star or 5 star, in any hotel in any country. I spent hours of my one free day in the wonderful sitting in the cramped lobby hoping for a room to be ready and being insulted from the front desk.

（由 Google 翻译）我们一行大约20人一起度假。房间很棒，夜班工作人员也非常好。但是白班办理入住的工作人员态度冷漠，一点也不友好。她不仅经常打断我们说话，还打断了我们一行人中的一半，甚至包括我现在看着办理入住的这群人。酒店位置确实需要走很多路，但其实也还好。但说实话，因为前台那位女士的态度，我们以后不会再来了。 （原文） We had a party of about 20 that joined for a vacation. The rooms were great and the night staff was amazing. The day staff for check in was frigid and not friendly in any way. She constantly cut not only us off mid-sentence, but half of our party and literally the people im watching check in now. Location makes for a lot of walking but its really not awful. But honestly we won't be back because of the front check in lady.

很好

（由 Google 翻译）酒店很漂亮。员工非常友善。我们遇到的每一位员工都向我们打招呼。其他人也询问我们是否需要什么。门卫、礼宾员、停车场管理员，甚至清洁工都向我们打招呼。地理位置优越，位于运河街，距离波旁街仅两个街区。 （原文） Beautiful hotel. The staff were so nice. Every staff member we walked past greeted us. Others asked if we needed anything. The doorman, concierge, parking attendants, even the cleaning people said hi. Great location on Canal Street. 2 blocks to Bourbon Street.

（由 Google 翻译）从门童到前台工作人员，每个人都非常友好且专业。房间宽敞干净，床也很舒服。行政酒廊的咖啡很棒（非常感谢！），还有各种美味的小吃和甜点。早餐选择丰富，而且摆盘精致，干净整洁。杰瑞尤其热情周到，乐于助人，甚至还推荐了一些值得一去的好地方。如果您来新奥尔良，我强烈推荐JW万豪酒店。 （原文） Super friendly and professional from the door man to the counter staff. Nice spacious and clean room with very comfortable bed. The executive lounge has great coffee (thank you!) and all kinds of nice snacks and treats. Lots of options for breakfast and all of them presented with care and cleanliness. Jerry was exceptionally wonderful, gladly helping us with anything we needed and even shared some great places to visit during our stay. I highly recommend the JW Marriott if you visit New Orleans.

（由 Google 翻译）最近，我妻子在JW万豪酒店接受了手术，我们因此延长了入住时间。酒店的服务真是无可挑剔。Adele和Heather尤其出色——她们热情友好、体贴周到，总是尽心尽力。还要特别感谢所有行李员、客房服务员和行政酒廊的工作人员，他们的热情和专业精神令人感动。 大家的真诚关怀和一流服务，让这段紧张的时光变得轻松许多。我们无法想象还有比这更好的团队，也无法想象还有比这更温馨的体验。感谢JW万豪酒店，让我们感受到了家人般的温暖！ （原文） We recently had an extended stay at the JW Marriott while my wife underwent surgery, and the hospitality was truly outstanding. Adele and Heather were exceptional—kind, attentive, and always going the extra mile. A big applause to all the bellmen, housekeepers, and the executive lounge staff for their warmth and professionalism. Everyone made a stressful time so much easier with genuine care and top-notch service. We couldn’t have asked for a better team or a more welcoming experience. Thank you, JW Marriott, for treating us like family!

（由 Google 翻译）我们最近入住新奥尔良JW万豪酒店，酒店的服务水平给我们留下了极其深刻的印象！从我们抵达的那一刻起，行李员阿尔弗雷德就面带热情洋溢的微笑，真诚地迎接我们，并为我们打开了所有房门。我们甚至不用自己拿任何行李。他带我们去登记处，并告诉我们他会在这里帮我们把行李送到房间。酒店员工竭尽全力让我们感到宾至如归。办理入住手续非常顺利高效，前台的工作人员再次以热情友好的微笑迎接我们。 房间一尘不染，维护得非常好，配备了我们所需的一切，甚至包括饮用水😊，让我们住得非常舒适。 最令人印象深刻的是员工的细致周到和乐于助人。让我特别夸夸阿尔弗雷德。他让我们的入住体验如此完美，这都归功于他。他不仅仅是行李员，他就像我们的一切，甚至包括我们的摄影师。当他得知我们此行的目的后，立即联系了酒店管理层，并在早餐时为我们送来了一瓶香槟。无论是提供当地旅游建议、安排交通，还是仅仅是过来询问我们是否入住愉快，他们都让我们感到宾至如归。更让我难忘的是，保安人员确保我们取回了遗留在房间里的物品，前台工作人员也耐心解答了我关于加急包裹的疑问。他们丝毫没有觉得我们打扰了他们，而是真心实意地乐于助人。仅凭这一点，就足以让我们流连忘返。 酒店的设施一流，氛围轻松舒适。我强烈推荐新奥尔良JW万豪酒店给所有寻求难忘体验和卓越客户服务的宾客。我们一定会再次光临！ （原文） We recently stayed at JW Marriott in New Orleans, and we couldn’t be more impressed with the level of service we received! From the moment we arrived, the bellman Alfred greeted us with a warm smile and genuine hospitality and opened every door for us. We didn’t have to grab not one bag. He took us to registration and said that I will be waiting over here with your luggage to take to your room, the staff went above and beyond to make us feel welcome. Check-in was smooth and efficient, and again at the front desk the team greeted us with warm smiles and genuine hospitality. The room was spotless, beautifully maintained, and equipped with everything we needed including water😊 for a comfortable stay. What truly stood out was the staff’s attentiveness and willingness to help.  Let me take a moment out to brag on Alfred. When I tell you he is what made our stay so incredibly wonderful.  He is not just the bellman he was everything to us including our photographer. When he found out why we were there he went and found management, and they brought us over a bottle of champaign at breakfast. Whether it was providing local recommendations, arranging transportation, or simply checking in to make sure we was enjoying my stay, they made us feel valued as a guest. Let me not forget how security made sure we received our left items from the room and front desk staff putting up with me regarding an express package I was waiting for. Never did they seem like I (we) was a bother but genuinely happy to help us. This alone is the reason we didn’t want to leave. The amenities were top-notch, and the atmosphere was relaxing and inviting. I highly recommend JW Marriott New Orleans to anyone looking for a memorable experience with outstanding customer service. WE will definitely return!

（由 Google 翻译）我们非常喜欢这家酒店。员工总是热情周到，尽心尽力为我们服务。房间总是干净整洁，让人感觉像在家里一样。酒吧的 Tammy 太棒了！我们非常喜欢她。她会花时间了解每一位客人，并且能记住你的名字。我们每天都期待着在开始一天的工作之前见到她。谢谢 Tammy，你真是太棒了！ （原文） We love staying at this location. The staff is always incredible and go above and beyond for us. Our room is always clean and fresh. Feels like family here. Tammy at the bar is fabulous! We adore her. She takes the time to get to know all of her bar guest and remembers your name. We look forward to seeing her before we start our day. Thank you Tammy for being so awesome.

（由 Google 翻译）代客泊车服务很棒，前台服务也非常好。所有员工都非常热情友好，让我觉得每次来新奥尔良都物有所值。房间舒适宜人，闻起来清新干净，就连浴室也是如此。这是我第一次入住，体验了酒店的各项设施，感觉很不错。酒店地理位置优越，步行即可到达所有景点。 （原文） Valet is amazing, Service Desk Awesome. Overall staff is overly pleasant and makes it worth returning everything I visit New Orleans. Rooms are nice and comfy. Smells fresh and clean, even in bathroom. First time, used the amenities that were good. Prime location. Walking distance to everything.

（由 Google 翻译）我和丈夫本月初在这里住过。回想这次入住，我想分享一下我的想法。工作人员很友好，有一天早上我们尝试了这里的早餐，味道好极了。我们住在这里是为了离体育场近，结果非常完美。我们还步行去了布邦球场，感觉还不错。我们40多岁了，不介意步行。我们喜欢这里，因为我们可以探索周边地区。房间宽敞干净。客房服务也非常周到。如果我们再去看比赛，我还会再住在这里。 （原文） My husband and I stayed here earlier this month. Reflecting back on our stay and I wanted to share my thoughts. The staff was nice, we tried the breakfast here one morning and it was yummy. We stayed here so we could be close to the stadium and it was perfect. We also walked to Boubon and it wasn't too bad at all. We are in our 40s and dont mind walking. We like it because we can explore. The rooms were spacious and clean. And housekeeping was very nice as well. Id stay here again if we were going to another game.

（由 Google 翻译）如果您来新奥尔良旅游，我强烈推荐这家酒店！我们在这里举办了婚礼，酒店员工的服务堪称一流。特别要感谢前台的莎伦，她整整一周都给予我们帮助！她非常热情友好，甚​​至还抽出时间和我们聊天、欢笑，让我们在整个入住期间都感到宾至如归！ 酒店地理位置优越，步行即可轻松前往当地景点。我还很喜欢酒店里的小酒吧和便利店，方便我们随时购买饮料或食物。 房间也非常干净，装饰风格我很喜欢，尤其适合我们入住期间的万圣节主题。 （原文） If you’re visiting NOLA, I HIGHLY recommend this hotel! We stayed here for our wedding and the service from the staff was top notch. A special shoutout to Sharon at the front desk for her help the whole week! She was so personable and she even took a moment to chat with us, laugh and made us feel welcome during our whole stay! The hotel is centrally located making it super convenient to walk to local spots. I also love that they had a small bar and market to grab drinks or food items in a pinch. The rooms also were very clean and loved the decor and so fitting specially for Halloween which was when we were staying.

（由 Google 翻译）总的来说，我们住得非常愉快！唯一担心的是酒店房间里的电视无法正常使用，虽然这没什么大不了的，但当我们正准备放松身心时，电视就有点烦人了。 代客泊车服务经理简直太棒了！我们去游轮旅行时把车停在了酒店，代客泊车经理尽可能地简化了手续，非常乐于助人，而且非常友好。 酒店员工也非常友好，乐于助人。 （原文） Overall we definitely enjoyed our stay! Our only concern was that our TV didn’t want to work in our hotel room, which wasn’t a huge deal but was a little irritating when we were ready to kick our feet up and relax. The valet service manager was absolutely outstanding! We left our vehicle at the hotel while we were gone on a cruise and the valet manager made things as simple as possible for us and was more than willing to help with every need we had and was also very friendly. The hotel staff were very friendly and helpful as well.

（由 Google 翻译）我们婚礼当天入住的是位于新奥尔良市中心仓库区的坎布里亚酒店，包括我们的婚礼套房和婚礼宾客的房间，体验非常棒。我们的婚礼在万圣节前一天举行，所以整个酒店都装饰一新，就连员工也盛装打扮，营造出浓厚的节日氛围。 房间干净、现代且非常舒适。酒店设施一流，尤其是酒吧，每天都有5美元的鸡尾酒欢乐时光，我们每天都去享受。入住套房时，酒店员工还贴心地赠送了一瓶起泡酒。我们随时都可以发短信联系酒店员工，他们总是回复迅速且非常乐于助人。 我们的婚礼宾客也度过了非常愉快的时光，每个人都对入住体验赞不绝口。酒店位置绝佳，步行即可到达所有我们需要的地方。 如果您计划前往新奥尔良旅游或举办活动，我强烈推荐坎布里亚酒店。酒店的服务、位置和性价比都非常出色，让我们的婚礼周成为了一段难忘的回忆。 （原文） We stayed at the Cambria Hotel in Downtown New Orleans Warehouse District for our wedding suite and wedding party room block, and our experience was absolutely amazing. Our wedding was the day before Halloween, so the entire hotel was decorated for the occasion, and even the staff dressed up, which made everything extra festive. The rooms were clean, modern, and very comfortable. The amenities were excellent, especially the hotel bar with its $5 cocktail happy hour, which we enjoyed daily. When we checked into our suite, the staff surprised us with a complimentary bottle of sparkling wine, which was such a thoughtful touch. I was able to text the staff whenever we needed anything, and they always responded quickly and were very helpful. Our wedding party also had a wonderful experience, and everyone loved their stay. The location was perfect, with everything we needed within walking distance. If you are visiting New Orleans or hosting an event, I highly recommend the Cambria Hotel. The service, location, and value are all outstanding, and it made our wedding week unforgettable.

（由 Google 翻译）我和妻子在新奥尔良度蜜月，想找一家既不在热闹的派对街旁边，又不在荒郊野外的酒店。这家酒店完美符合我们的要求。步行即可到达所有主要地标，而且位于一条足够安静的街道上，所以如果你想睡个好觉，完全没问题！房间干净整洁，装饰别致，而且大小适中。酒店内设有一个很棒的酒吧，我们没有在那里吃晚餐，但早餐很不错。所有员工都非常友好，特别是为我们办理入住的James，还有Ray Jr，他真是个令人愉快的人，给了我们很多很棒的晚餐推荐，和我们聊了聊旅途中的感受，并在我们不得不离开的时候帮我们安排了去机场的出租车。我们一定会再次入住这家酒店，希望下次来的时候Ray Jr还在！ （原文） My wife and I were in New Orleans for our honeymoon, and we were looking for a hotel that wasnt next to a busy party street, but at the same time wasnt in the middle of nowhere. This hotel fit the bill perfectly. Walking distance from all the the major landmarks, but on a quiet enough street so that you'll actually be able to get some sleep, if you want it! Room was clean, quirkily decorated and of a very decent size. Great bar on site, we didnt eat dinner there but the breakfasts were decent. The staff were all very friendly, in particular James, who checked us in, and also Ray Jr, who was an absolutely delightful man, giving us some great tips on where to go for dinner, chatting with us about how our trip was going, and for sorting out taxis to the airport when it was sadly time to leave. We would definitely stay here again, and hopefully Ray Jr will still be there when we do!

（由 Google 翻译）房间很漂亮，可以欣赏到街景。从房间窗户还能看到万圣节游行。欢乐时光也很棒。入住和退房手续快捷方便。礼宾部的Ray和Kayla都非常热情周到！我们期待下次入住。 （原文） Beautiful room with a great view of the street. Got to see the Halloween parade from the room windows. Nice happy hour. Check in and out process was fast and smooth. Ray, the concierge was super helpful and so was Kayla! We look forward to our next visit.

（由 Google 翻译）从我们办理入住的那一刻起，一切都非常顺利。前台接待员莎伦（Sharon）人特别好，帮我办理了入住手续。她从我的预订信息中得知我是来庆祝生日的，所以特意安排我住进了她最喜欢的房间。她还分享了一些在新奥尔良既能保证安全又能玩得开心的旅行小贴士。我们一开始在调节恒温器的时候遇到了一点小问题。当我们打电话到前台寻求帮助时，一位技术人员立刻过来帮我们排查了故障……结果发现根本没问题，哈哈，只是我们操作失误而已。🙂🙂 我在预订时要求延迟退房。酒店告诉我必须在退房当天早上6点之前提出申请。前一天晚上，一位女接待员非常热心地在凌晨1点左右帮我们把我们加到了延迟退房的名单上，这样我就不用早起了。酒店同意我延迟退房，并且允许我把行李寄存在前台，因为我去机场的出租车还要一个半小时后才到。这是我第一次来新奥尔良，体验非常棒。我一定会再次入住坎布里亚酒店。感谢你们让我的第一次入住体验如此特别。 （原文） From the moment we checked in, everything went wonderfully. Sharon, the front desk clerk who assisted me with checking in was sooo sweet. She knew from my reservation that I was visiting for my birthday so she put me in her favorite room. She shared some tips on staying safe but enjoying our time in the city. We had a little trouble adjusting the thermostat. When we called down to the front desk for assistance, a technician came right up to help us figure out what was wrong... which was NOTHING, lol user error. 🙂🙂 In my reservation I requested a late check out upon departure. I was told that you had to request this at 6am on the day of checkout. The night previously, a female clerk was kind enough to place us on the list around 1am so that I didn't have to wake up early. I was given a late check out & allowed to store my luggage at the front desk since my taxi to the airport wasn't scheduled to arrive for another hour and a half after the late check out. This is my very first visit to New Orleans and it was a great one. I definitely will be staying at the Cambria again. Thank you for making my first visit such a special one.

（由 Google 翻译）服务很棒。前台那位留着脏辫的男士名叫Deavan（？），非常热情友好——我觉得他是我入住期间遇到的最好的员工。 位置很好，靠近河边。房间很大。孔雀房的装修精美精致。 房间设施略显陈旧，食物价格略高，尤其是牡蛎。但总的来说，这是一次非常愉快的体验。 （原文） Great Service. The front desk guy with dreadlocks, whose name is Deavan (?), was very warm and friendly — I think he was the best staff member during my stay. Location is good, near the river. Room is large. The decoration of Peacock Room is fantastic and sophisticated. The room facilities were a bit old, and the food was a little bit overpriced, especially the oyster. But overall, it was a very nice experience.

（由 Google 翻译）这次入住金普顿酒店是为了参加一个工作会议，总体来说体验很棒。酒店每天下午5点到6点都有欢乐时光，提供葡萄酒。前台总是备有啤酒，真是太好了！房间宽敞，衣柜里有足够的空间放下行李箱和商务服装。浴室也很不错。我的房间在五楼，面向主街，有时会有点吵，但总体来说睡眠质量很好。唯一的“缺点”是免费WiFi不太稳定，无法用设备观看电视（这家酒店的电视不像万豪酒店那样预装了Netflix等智能应用），不过这也不是什么大问题。酒店酒吧很棒，其中一晚还有现场音乐表演。酒店位置优越，步行即可轻松到达法国区或河滨步道。酒店的健身房也很不错，配备了相当多的有氧运动器材、自由重量器械和吉姆滑轮训练系统。甚至还有两辆Peloton动感单车。如果价格合适，我会推荐再次入住这家酒店。 （原文） Stayed for a work conference and overall, it was a great experience at the Kimpton hotel. They had happy hour everyday from 5-6pm and offered wine. And they always had beer available at the front desk, which was a treat! The room was spacious with ample space for a suitcase and business attire in the closet. The bathroom was nice. I was on the fifth level facing the Main Street which was a little noisy at times but overall was able to sleep fine. The one “downside” was the free WiFi wasn’t very stable to stream tv from devices (the tv doesn’t have a smart function with Netflix loaded like Marriott does) but not a huge deal. They had a great bar with live music one night and location was easily walkable to the French Quarter or Riverwalk. The hotel Jim was pretty good with a fair number of cardio equipment, free weights and a Jim pulley system. It even had two peloton bikes. Would recommend staying here again, depending on price.

（由 Google 翻译）我的入住体验简直棒极了！一进门就感觉一切都完美无瑕。接待我的是一位名叫Samaj（不太确定拼写）的男士，他非常友好，而且解释得非常清楚。我是通过Chase银行预订的，他还详细介绍了我的预订权益，让入住过程非常顺利。 房间本身也很棒——非常干净，床很舒服，电视也不错，房间里甚至还有蓝牙音箱。酒店给人的感觉真的很好。我只住了一晚，但感觉非常棒。 早上我在餐厅吃了早餐，味道很赞。晚餐没机会体验，但总的来说，整个入住体验堪称完美。他们做得非常出色。强烈推荐！ （原文） I had an absolutely amazing stay. The vibes as soon as I walked in were immaculate. I was greeted by a guy named Samaj (not sure how to spell it), but he was incredibly friendly and explained everything perfectly. I booked through Chase, and he even went over all the benefits I received with my booking, which made check-in super smooth. The room itself was great — very clean, comfy bed, nice TV, and even a Bluetooth speaker in the room. The hotel just has a really nice feel to it. I only stayed for one night, but it was awesome. I tried the restaurant for breakfast in the morning and it was delicious. Didn’t get to try dinner, but overall the whole experience was perfect. They did everything right. Highly recommend!

（由 Google 翻译）这家酒店地理位置绝佳，非常棒。距离法国区距离适中。出行十分便利，步行即可到达CVS药店，步行更近即可到达圣查尔斯线地铁站。附近还有不少很棒的餐厅。酒店本身也很棒，拥有出色的餐厅、酒吧和咖啡厅。员工非常热情友好，乐于助人。由于航班延误，我们到达酒店的时间很晚，但Stormi让入住手续变得非常轻松。我们一家人在金普顿丰特诺酒店度过了愉快的时光，期待下次来新奥尔良时再次入住。 （原文） Great hotel in an amazing location. Just the right distance to the French quarter. Everything is accessible, there’s a cvs a short walk, the st Charles line is an even shorter walk. Not too far from great restaurants. The hotel itself is wonderful with great restaurant, bar, and coffee shop. Staff is extremely helpful and friendly. We got in extremely late due to a delayed flight and Stormi made check in a breeze. Our family had a great stay at the Kimpton Fontenot and look forward to staying there on our next trip to New Orleans.

（由 Google 翻译）酒店位置便利，环境优美，可以安全地在户外等候。然而，新扩建的客房却略显逊色，装修和细节都不够到位。广告宣传的房间配备浴缸，但实际上并没有，也没有咖啡壶。服务很棒，员工热情友好，乐于助人，值得称赞。餐厅缺少无麸质食品，这可能会造成一些不便。 （原文） The hotel is in a convenient, nice area where you can stand outside safely. HOwever the shine is off at the new extention rooms, fit and polish are missing. Rooms that advertise tubs do not have them, not coffee pots. The service is great, kudos to the staff, friendly and helpful to the max. The restaurant lacks gluten free options which can be a problem.

（由 Google 翻译）金普顿酒店绝对是独一无二的。费城的摩纳哥酒店（Hotel Monaco）就是最好的证明。曼哈顿的Ink 48餐厅离我的公寓只有两个街区。还有德克萨斯州奥斯汀的那家。杰拉尔丁餐厅（Geraldine's）？开什么玩笑？那是我人生中最棒的一餐之一。简直难以置信。各方面都无可挑剔。盐湖城的那家也很棒。在新奥尔良参加AHA大会时，我选择了丰特诺酒店（Hotel Fontenot），因为，嗯，它是金普顿旗下的酒店。不出所料，这里的氛围、装潢和服务都非常出色。贾斯汀、阿丽雅、戴蒙德，他们都是很棒的人，真正懂得什么是卓越的服务。我的房间也很棒。咖啡厅也很棒。食物和饮品都非常美味。住其他任何地方都显得很傻。 （原文） Kimpton hotels are unmatched, period. Hotel Monaco is Philly. Ink 48 two blocks from my apt in Manhattan. The one in Austin, TX. Geraldine’s? Are you kidding me? One of the best meals of my life. Incredible. Remarkable in every way. The one in Salt Lake City too. In New Orleans for AHA. Chose Hotel Fontenot bc, well, it’s a Kimpton. And, as one wld expect, the vibes, the decor, the service, exceptional. Justin, Aaliyah, Dymond, great ppl who know what exceptional service looks like. My room was amazing. Great coffee shop. Food and drink are delightful. Staying anywhere else is goofy.

（由 Google 翻译）房间非常宽敞，床也很舒服，一如既往地符合金普顿酒店的水准。🛏️ 我很喜欢它位于市中心的地理位置；房间里完全听不到外面的噪音，隔音效果非常好。🤫 他们的早午餐菜单非常棒；作为钻石会员，我点了汉堡和牛排，味道简直太棒了。🍔🥩 楼下的酒吧总是人满为患，但从房间里完全听不到，这让穿过大堂时感觉格外惬意。✨ 员工服务也非常好。💖 #房间 #床 #金普顿 #市中心 #噪音 #早午餐 #汉堡 #牛排 #会员 #酒吧 #氛围 #大堂 #员工 #IHGVIP （原文） The rooms are very large, and the bed is comfortable as expected for Kimpton. 🛏️ I love its downtown location; you hear no noise outside from the room, it's very soundproof. 🤫 They serve an amazing brunch menu; I got hamburgers and steak as a diamond member, which was amazing. 🍔🥩 The bar downstairs is always packed, but you don't hear it from the room, which brings a nice energy when you walk through the lobby. ✨ The staff is amazing. 💖 #Rooms #Bed #Kimpton #Downtown #Noise #Brunch #Hamburgers #Steak #Member #Bar #Energy #Lobby #Staff #ihgvip

（由 Google 翻译）因为在谷歌上看到酒店很漂亮，所以预订了一晚。我们到达后发现大堂、屋顶泳池/露台区域因施工而关闭。如果事先知道就好了。网站上说酒店客人可享受免费代客泊车服务，但打电话过去后发现，除非您购买了住宿和公园套餐，否则每晚的费用实际上是56美元。房间非常陈旧，甚至谈不上“历史悠久”。电视很容易让人联想到2005年的。薄纱窗帘被撕成了两半，入口处的地毯上还有一块2英尺厚的污渍。我们的双人床是那种从最便宜的商店买来的弹簧床垫。枕头也马马虎虎。浴室还可以，淋浴也没什么特别的。房间里的空调效果非常好，甚至需要调高几度。我真的很想爱上这家酒店。工作人员非常友好热情。酒店的位置也非常适合在法国区散步。我毫不怀疑，一旦他们完成装修并进行一些更新，这里一定会非常棒。在那之前，我可能会住在其他地方。 （原文） Booked a single night because it looked beautiful on Google. We arrived to find out the lobby, and roof top pool/terrace area are closed for construction. Would have been nice to know before hand. The website says valet is complimentary for hotel guests, however, after calling it's actually $56 a night unless you pay for the room and park package. The room was very dated. Not even in a "historic" way. The TV was easily from 2005. The sheer curtains were ripped in half, and there was also a 2' crusted stain on the carpet right in the entry way. Our double beds were basic bouncy coil springs from the cheapest outlet you could find. Pillows were so-so. The bathroom was okay, and the shower was nothing to be excited about. The AC did work incredibly well in the room to the point of having to turn it up a few degrees. I really truly wanted to love this hotel. The staff were incredibly friendly and welcoming. It's also in an absolute perfect location for walking the French Quarter. I have no doubt that once they finish renovations and make some updates it will be wonderful. Until then, I'll probably stay somewhere else.

（由 Google 翻译）我们来镇上参加婚礼，有人推荐我们住在Omni Royal酒店，因为它离婚礼场地很近。到达之前，我们被告知泳池和健身区因施工而关闭。到达后，我们发现大堂正在装修。电梯也开始施工，从早上8点开始。酒吧区很漂亮，工作人员也很友好。如果你想住在中心地带，这里是个好地方。如果你想好好睡一觉，这里不太好。晚上有醉汉的叫喊声、垃圾清运声，有些房间隔音效果不好，每个房间都能闻到香烟味。房间需要大量翻新。800美元一晚，有很多更好的选择，350美元更划算。等装修完工后，可能还会很漂亮，不过在那之前还是别住了。 （原文） We are in town for a wedding, the Omni Royal was recommended for our stay as it was close to the wedding venue. Prior to arrival we were told that the pool and fitness area was closed due construction. Upon arrival we noticed the lobby was under renovation. Then the elevators were being worked on with construction starting at 8am. The bar area is cute and the staff is friendly. If you want o be in the center of everything this is a great spot. If you want to be able to sleep this is not a great spot. Evening noise with drunk people shouting, trash pick ups, some rooms are not well insulated from sounds, and cigarette smoke seeps in from every room. The rooms need lots of updating. For $800 a night there are better places to stay, $350 would be a better price point. It might be cute when the renovations are done until then skip it.

（由 Google 翻译）我住在法国区的奥姆尼酒店，遭遇了极其严重的种族歧视。抵达酒店后，我等了半个多小时，一位白人女服务员才注意到我。她已经接待完前面一对白人夫妇，开始和他们开玩笑。那对夫妇中的一位女士甚至感到不自在，回头看了我一眼，而她却继续和他们聊天。她直视着我的脸，没有丝毫道歉。当一群白人男子走到我身后时，她依然无视我，反而大声向他们打招呼。我忍无可忍，问她到底是怎么回事，她这才叫来一位黑人女服务员来“招待”我。最终，我拿到房间时，发现那是一个偏僻的角落房间，既没有视野，还有一股难闻的气味。后来酒店给我换了一间六楼的房间，情况稍微好一些，但我仍然对酒店的破败程度感到震惊。我以前在新奥尔良住过其他酒店，那些酒店都比这里干净整洁得多。我要求见经理，她表现得好像会采取行动似的。她给了我一张屋顶新年聚会的入场券。我去了屋顶聚会，除了乐队之外，我好像是那里“唯一的”非裔美国人。白人女调酒师忙着招呼其他客人，我站在那里等着，她偶尔会瞥我一眼，但都视而不见。这时，一个白人男子走过来，正要点单，就指着我说我比他先到。她挥了挥手，没理会他，而是给他点了酒。我不想离开，她就给我倒了一瓶玛格丽特，还拿了一块放在吧台上的水果，我告诉她不要放进我的酒里。这可是新年啊！我等到倒计时结束才离开。我立刻给给我名片的经理打了电话，但她一直没有回我。 （原文） I stayed at the Omni Hotel in the in the French Quarter and faced extreme racism. Upon my arrival I waited for the white female attendant for over a half hour to acknowledge my presence. She had finished with the white couple ahead of me and started joking with them. Even one of the ladies in that party felt uncomfortable and looked back at me as she continued. She looked in my face and offered no apology. When a group of white men walked up behind me she still ignored me and started yelling a greeting to them. I had enough and asked her what was going on, she then called a Black female to " wait" on me. When I finally received my room it was a,tucked away corner room with no views and smelled. I was given a room on the 6th floor that was little better, but I was still struck by the shabbyness of the hotel. I had stayed at other hotels in New Orleans in the passed. They were cleaner and neat. I asked to speak to the manager and she acted as if there would be action taken. She then gave me a ticket for a New Year's gathering on the roof top. I attended the roof top gathering and it appeared as I was the " only" African American" person there besides the band. As the white female bartender waited on various people, I stood and waited, she would look over and ignore me. A White man walked up and was about to order and pointed out to her that I was there before him. She waived her hand and ignored him. She took his order. I would not leave, she then poured a Margarita a bottle and took a piece of fruit laying on the bar and I told her not to put that on my drink. This was in New year's. I waited for the count down and left. I Immediately called the manager who had given me her card. She never returned the call.

（由 Google 翻译）我该从哪里说起呢？酒店地理位置优越。前台为我们办理入住的工作人员非常棒。但从那以后，入住体验就急转直下。房间符合您对一家历史悠久的酒店的期望。非常古雅干净，可惜的是空调无法正常工作。即使把温度调到68度（我们能接受的最低温度），房间内的温度也从未低于72-73度。三部电梯中只有两部正常运转，而且我们入住期间，酒店内有大量施工。楼梯间没有任何标识，我们只能四处走动。 然后，还有婚礼派对被困在电梯里的问题，以及随之而来的糟糕的危机管理。得知我们一行人被困在电梯里后，我们被告知电梯里有摄像头，但为了确保每个人都安然无恙，我们无法进入。 当我询问是否有人实时监控摄像头时，他们告诉我我必须在场。我询问是否有人可以监控，却被告知没有。 显然，我们一行人对这种情况很不满意，而且遭到了工作人员的阻挠。我们得不到任何答复或帮助。一位维修人员（Brian）甚至在消防队赶到后，还开始咒骂和威胁我们一行人。 我们一行人中有几人因为被困在电梯里而脱水，中暑。工作人员只想尽力避免承担责任。我对这次住宿以及工作人员在危机期间的行为感到非常失望。 如果酒店的代表能联系我们，告知我们糟糕的服务，我将不胜感激。我们住在571房间。就我们支付的价格而言，这次住宿体验实在糟糕。 （原文） Where should I start? The hotel is in a great location. The front desk person that checked us in was amazing. The stay took a turn for the worst from there. The rooms are consistent with what you would expect for a historic hotel. Very quaint and clean, unfortunately the AC would not work correctly. Even when set at 68* (the lowest if would let us), the temperature never got below 72-73 in the room. Only two of the three elevators worked and there were tons of construction during our stay. There was no signage on the stairwells and we were popping out everywhere. Then there was the issue with the wedding party getting stuck in the elevator and the horrible crisis management that followed. After finding out our group was stuck in the elevator, we were told there were cameras but we weren't allowed to see them to make sure everyone was ok. When I asked if someone was monitoring the cameras in real time, I was told that I have to be right here. I asked if someone is available to monitor and was told no. Obviously, our group was less than happy about the situation and were being stonewalled by staff. We couldn't get any answers or any assistance. One staff maintenance member (Brian) began cursing and threatening members of our party, even after the fire department arrived. Several members of our party were dehydrated and suffering from heat exhaustion from being stuck in the elevator. The staff was only concerned about trying to protect against liability. I was extremely disappointed with this stay, and the behavior of the staff during this crisis. I would appreciate if a representative from the hotel would contact us about the horrible service we received. We were in room 571. For the money we payed this was a terrible stay.

（由 Google 翻译）我真为婚礼当天住在这里而感到羞耻。别被骗了，这家酒店简直糟糕透顶。 我们整整两天都没热水！好几天电梯都坏了，每次想回房间都得爬楼梯到7楼。暖气也不给力，房间又脏又破。想想这地方价格这么贵，简直就是个骗局。 他们为了让我们订最贵的套房，还明目张胆地撒谎。他们答应我们可以在酒店泳池区拍婚纱照，照片上看起来确实不错（就像酒店其他地方一样），但他们“忘记”告诉我们泳池区正在施工（这栋楼里其他地方也一样，简直摇摇欲坠），直到婚礼临近，我们根本没法取消预订。最后，我们只能在一个又脏又丑的室外走廊里拍婚纱照，我还得站在垃圾房里，看着工人们进进出出。房间本身状况很差，而且没有热水。 他们还强迫我们花几千美元参加酒店的强制性早午餐，价格高得离谱，就几份味道一般的三明治和汤。这家酒店只想着怎么宰客，千万别去，这明明就是个二星级酒店，却要价五星级。 说实话，我不相信这里所有非一星评价都是真的，因为我实在想不明白怎么会有人住在这里还觉得好。我取消了最后一晚的预订，去了另一家酒店。 （原文） I was embarrassed to have my entire wedding stay here. Don't be fooled, this hotel is absoutely disgusting. We had no hot water for 2 days !! there were multiple days where all the elevators were broken and we had to walk up the stairs to floor 7 whenever we wanted to go to our room, the heat didnt work and the rooms were dirty and worn down. When you think about how expensive this place is it seems like an utter scam. They also blatantly lied to us to get us to book the most expensive suite. We were promised we could take wedding pictures at the hotel pool area, which seemed nice in photos (just like the rest of the hotel did) but they "forgot" to mention it was under construction (along with everything else in this building that is litterally falling apart) until it was so close to the wedding that we could not cancel. We ended up doing first look in an ugly dingy outdoor hallway and I had to stand in the trash room while construction workers came in and out. Then the room itself was in bad shape and did not have hot water. They also forced us to spend thousands of dollars on a mandatory brunch at the hotel which was extremely over priced for a couple of not very good sandwiches and soup. This hotel only cares about ripping you off as much as they can, stay far away, this is a 2 star hotel with 5 star prices. I honestly don't believe any of non 1 star reviews on here can even be real bc I dont see how anyone can stay here and think it is good. I canceled my last night and went to another hotel.

（由 Google 翻译）地理位置绝佳，服务也不错。行李员非常友善、热情、乐于助人。话虽如此，我对这家酒店却非常失望。我们住了四晚，本来想换一家酒店，但因为周末酒店太忙，实在订不到其他酒店。我们下午四点半左右到达，直到五点半才入住。房间还没准备好。酒店补偿了我们100美元的账单，以弥补由此造成的不便。房间非常小，根本谈不上豪华。浴室更是糟糕透顶。考虑到我们支付的价格，我感到非常震惊，因为我们原本期待的是更好的体验。地毯又旧又脏，我都不敢光脚走。房间的法式门正对着角落里的另一面墙。感觉很奇怪，出门就看不到庭院，就像走进了一个狭小的壁橱。晚上，庭院里有很多老鼠在嬉戏，还有一只死老鼠，在我们入住期间一直待在那里。屋顶酒吧/泳池正在施工，所以没能体验到。电梯问题很大，一台坏了，另外两台人又多，坐电梯很麻烦，还得等很久。我们找不到通往大堂的楼梯。到了第三天，第二台电梯也坏了。不过第二天早上就修好了。我的房间就在冰窖旁边，整晚都能听到流水声。这是我住过的最吵的房间之一。只要有人在走廊或院子里，我都能听得一清二楚。我睡得非常差！床还算舒服，但是枕头太软了，必须揉成一团才能睡着。枕头扁得不行。总而言之，考虑到我们付的钱，我绝对不会再住这里了。 （原文） Location is perfect. Service is good. Bellman are very kind, welcoming, and helpful. With that said, I was not impressed with this hotel whatsoever. We stayed 4 nights and I would have moved hotels but it was a very busy weekend and I was unable to get in at another hotel. We arrived at 4:30 pm or so and wasn't able to get into our room until 5:30 pm. Our room was not ready. I did receive a 100$ comp on our bill for the inconvenience. The room is extremely small and not close to luxurious. Bathroom was ridiculous. I'm a little flabbergasted at paying what we did and expected much nicer. The carpet is old and disgusting that I did not dare to walk barefoot. The french doors to outside our room were facing another wall in a corner. It was weird to not walk out and be in the courtyard. It was like opening up into a little cubby hole. There were multiple rats frolicking in the courtyard at night and a dead one that was there our whole stay. The rooftop bar/pool was under construction so didn't get to experience that. The elevators were a major issue with 1 down, and the other two with very heavy traffic so it was a pain to take them and have to wait. Unable to locate stairs that took us down to the lobby. Then on our 3rd day there the 2nd elevator went down. It was repaired by the next morning. My room was next to the ice room and I could hear running water all night. It was one of THE LOUDEST rooms I have ever stayed in. I could hear every word in the hallway and outside the courtyard any time someone was out there. I slept horribly! The beds are fairly comfortable but the pillows are so soft, they had to be wadded up to even be able to sleep on. They were so flat. Overall, it was not somewhere I would ever stay again especially for what we paid.

（由 Google 翻译）作为一家四星级酒店，这家酒店简直糟糕透了。我们为了参加婚礼住了四晚。 1. 前两晚空调一直坏，早上醒来浑身是汗。打电话给前台，结果发现空调是远程控制的，他们故意关掉的。第三天，有人（没打电话）直接来到房间，显然很不耐烦地帮我们修空调。他看起来那么生气，我都有点害怕他了。 2. 我们房间（以及其他参加婚礼的客人的房间）一半的插座都不能用。 3. 所谓的代客泊车根本不是代客泊车。我们把车开到酒店门口，结果被告知要绕着街区（在法国区的人行道上）开进停车场。所以，你实际上花了56美元一晚，却要自己停车。 4. 所有电梯都坏了。一个都没有。 5. Rib Room 旁边的洗手间（我们之前在那里参加过鸡尾酒会，后来又在那里吃了早午餐）坏了，所以我们不得不穿过酒店，走到宴会厅区域才能上洗手间。 四晚的总账单（包括代客泊车）大约是 1700 美元。真是浪费钱。一想到这我就觉得恶心。这个地方简直是噩梦。强烈建议大家选择其他不那么破败不堪的地方。 （原文） For a 4 star hotel, this place is HORRIBLE. Stayed 4 nights for a wedding. 1. The A/C kept going out the first two nights. Woke up literally sweating. Called the front desk - turns out they control it remotely so they were intentionally shutting it off. Then someone came to the room the 3rd day (without calling) and was clearly really irritated that he had to help us. I was almost afraid of the guy because he looked so angry. 2. Half the outlets in our room (and rooms of other people at this wedding) did not work. 3. Valet is not valet. Pulled up to front of hotel only to be told to go around the block (in French quarter pedestrian traffic) and pull into the garage. So, you essentially pay $56 / night to valet your own car. 4. NO ELEVATORS WERE FUNCTIONING. ZERO. 5. Bathroom by the Rib Room (where we had a cocktail meet and greet and a brunch another day) was out of order so we had to walk to clear across to the other side of the hotel and into some ballroom area to use the bathroom. Total bill including valet for 4 nights was around $1,700. What a waste of money. It makes me feel sick to even think about it. This place was a nightmare. Highly recommend staying somewhere else that isn't a complete run down dump.

（由 Google 翻译）和朋友在这里度过了一个长周末，玩得很开心！地理位置绝佳——开车去所有想去的地方都只需10-15分钟！房间干净整洁，温馨舒适——浴室内外都安装了镜子，方便我们同时准备。前台工作人员友好热情，知识渊博，甚至在我们提出问题之前就解答了！酒店各处都有安保人员值班，让我们安心无虞。有一次，我们从餐厅区洗手间出来时，一名保安冲我们吼叫，问我们走到走廊里干什么……当着其他顾客的面被吼真是太尴尬了，即使我们意识到自己只是从女洗手间出来，他们也没有道歉。我不会因为一位员工而贬低整个酒店，但我觉得有必要提一下。除此之外，这次旅行还是很棒的。 （原文） Stayed here for an extended weekend with my friend and we had a great time! The location was perfect--just a 10-15 minute drive to everything we came to see! The room was clean and welcoming--loved having the mirrors both in and out of the bathroom so we could get ready at the same time. Front desk staff was friendly and informative, answering our questions before we could even ask! There was constantly security everywhere which brought us great peace of mind. We had one instance where a guard yelled at us in the restaurant area as we came out of the restroom to ask what we were doing coming down that hall...it was so embarrassing to be yelled at in front of the other patrons and we received no apology even after realizing we were just coming from the ladies room. I won't discredit the hotel as a whole over one staff member, but felt it needed to be mentioned. Otherwise, a great trip.

（由 Google 翻译）2025年10月23日至26日，我去新奥尔良庆祝生日。2025年10月25日凌晨12点左右，我醒来发现大腿内侧和臀部下方有被咬的痕迹。我以为是昨晚在波旁街走得太久被咬的，就用酒精擦拭了一下。2025年10月26日凌晨2点左右，我又痒得难受，不得不把头发包起来。站在镜子前，我发现肚子上出现了肿块。我打电话叫楼下的人来查看房间。据称是夜班审计员的维尔玛告诉我，维修人员已经下班了。我问是否有人可以帮忙，她回答说：“我会派我们的工程部人员上来。” 科里·科尔先生来到1532房间，不到5分钟就发现了臭虫。科尔先生向维尔玛太太确认房间里有臭虫后，她给了我另一个房间，1730号。我解释说我在那里睡得很不舒服，希望换一家酒店。她告诉我，我的退房时间是早上，她没有权限再帮我预订其他酒店的房间。 好吧，经过一番争论，我接受了这个房间，因为这是我唯一的选择。退房时，我在新房间的对面第二张床上和浴巾上都发现了臭虫。维尔玛太太告诉我，酒店经理塔米卡·哈里斯早上9:30会到酒店。当然，退房时塔米卡并没有出现。我一直打电话、发邮件联系塔米卡，直到2025年11月10日都没有收到回复。早上8:41，我打电话给酒店，直接联系上了塔米卡。她说她正在等会计9:30来审核这个案子。她提到她看到了我向Booking.com举报的照片和视频。她说她不是灭虫公司，无法确认“那是什么”。 她还提到科尔先生不该断定那是臭虫，因为他不是 灭虫公司。现在是2025年11月10日的午餐时间。我一直没接到回电，所以下午12:10我又给她打了个电话。前台代表阿什利说她要去开会，之后会给我回电。下午12:44我接到了塔米卡的回电，她说“第三方灭虫公司没有发现任何臭虫的迹象，所以他们不能退款，也不能对此事做任何处理”。 我不得不去看医生处理这件事。我身上每个可见的肿块都打了12-15针，而且还要服用夜间药物。我从其他顾客的评论中可以证明，他们也遇到过类似的问题。最后，退房的时候，前台的索菲亚觉得这很好笑，但我告诉她这不好笑，这是件严肃的事情。他们应该立即关闭这家店！ （原文） I went to New Orleans on October 23-26, 2025 to celebrate my birthday. On October 25, 2025 around 12am I woke up out of my sleep and noticed bites between my inner thighs and one under my butt cheek. I put alcohol on it thinking it came from a long night of walking on Bourbon Street. Well on October 26, 2025 around 2am I woke up itching really bad and needed to wrap up my hair. As I’m standing in the mirror I see bumps appear on my stomach. I called downstairs for assistance to come look at the room. Velma who allegedly is the night auditor told me maintenance was gone for the day. I asked if anybody was here to help me, she replied “I will send our Engineering guy up. ” Mr. Corey Cole came up to room 1532 and immediately found the bed bugs less than 5 minutes within inspecting the room. After Mr. Cole confirmed to Mrs. Velma there were bed bugs in the room she gave me another room, 1730. I explained how uncomfortable I was sleeping there and I would like to be placed at another hotel. She told me I am scheduled to check out in the morning and she doesn’t have the authority to buy another room at another hotel. Well, I accepted the room after a long argument because that was my only option. Right at check out time I found bed bugs in the second bed across from where I was sleeping and on the bath towel in the new room. Mrs. Velma told me Tamika Harris, the director, is scheduled to be here at the hotel at 9:30am. Of course, no Tamika at check out time. I’ve been calling and emailing no response from Tamika until 11/10/2025. I called the hotel at 8:41am and reached Tamika directly. She stated she is waiting for the accountant to come in at 9:30am and review the case. She mentioned she saw my pictures and videos that I reported to booking.com. She said she is not an exterminator and cannot confirm what “that is” , and also mentioned Mr. Cole was out of line for confirming it as bedbugs because he is not an exterminator. Here it is lunch time on 11/10/2025. I haven't received a call back so I called her again at 12:10pm Ashley the front Desk representative stated she was headed to a meeting and she will call me back. I received a call back at 12:44pm from Tamika stating “the third-party exterminator did not find any evidence of bed bugs, so they cannot refund me or do anything about this matter. ” I had to go to the doctor for this traumatic issue. I received 12-15 shots in each bump found visible on my body and has also been placed on night time medication. I have proof from the reviews that other customers have had this issue as well. Lastly, at check out time Sofia at the front desk thought it was funny and I told her this is not funny and is a serious matter. They need to close that place IMMEDIATELY!!!!

（由 Google 翻译）我们在这家酒店住了四晚。 工作人员热情友好，乐于助人。 房间宽敞，配有冰箱和微波炉。 酒店的服务与其高标准相符。 早餐菜单丰盛，当地美食也非常美味。 屋顶泳池非常舒适。 工作人员非常友好。 谢谢。 （原文） Nous avons séjourné 4 nuits au sein de cet établissement. Le personnel est agréable et serviable. La chambre était spacieuse et équipé d’un frigo et micro-ondes. Les services de l’hôtel sont à la hauteur du standing de l’établissement. La carte du petit déjeuné est copieuse et la nourriture locale est très bonne. La piscine en hauteur est super agréable. Le staff est super sympa. Merci à vous.

（由 Google 翻译）我们选择这家酒店是为了参加附近的一个活动。步行即可轻松到达超级穹顶体育馆或冰沙王竞技场。虽然离旅游区稍远一些，但也完全可以接受。我们提前在线办理了入住，这让实际入住比那些没有办理入住的客人快得多。房间景色“不错”，但也没什么特别值得一提的。房间舒适宽敞，足够我们两个人住。附近有好几家餐厅，酒店内也有一家，供应典型的新奥尔良菜肴。唯一的不足是，我们住的是隔壁房间，隔壁住着一家人，我们能听到他们的动静。我们入住时间不长，所以没能体验酒店的其他设施。 （原文） We chose this location attending an event nearby. Very easy walk to Superdome or Smoothie King arena. A bit further to touristy areas but doable. We did online check-in and that made actual check-in fast compared to those that didn’t. “Nice” view from our room although nothing to write home about. Room was comfortable and large enough for the 2 of us. Several nearby restaurants as well as one in the hotel serving typical New Orleans dishes. Only negative was we had an adjoining room with a family in the room next to us that we could hear. We were not there long enough to try out the other hotel amenities.

（由 Google 翻译）步行到波旁街大约20分钟或更短时间。离体育馆很近。 淋浴水温很高，水压也很好。我们看到他们喷洒了杀虫剂，所以至少这方面做得不错。我们没有看到任何虫子，房间干净舒适。 （原文） About a 20 minute or less walk to Bourbon St. Close to the arena. Water was super hot in the shower and had good pressure. We saw them sprayed for bugs so at least that gets done. We didn't see any bugs and the rooms were clean and comfortable.

（由 Google 翻译）前台的Koral非常热情地帮我们登记入住并注册成为洲际酒店集团会员。工作人员很棒，进门的第一印象非常好。房间舒适干净。物有所值，很高兴接下来的几晚都住在这里。 （原文） Koral at the front desk was very helpful in getting us signed in and signed up as IHG members. Great staff and first impression when walking in the doors. The room is cozy and clean. Well worth the money and happy to be spending the next couple nights here.

（由 Google 翻译）这家假日酒店地理位置优越。虽然街道有点难走，但考虑到地理位置，步行即可到达。前台服务一流。唯一的缺点是房间有点小，但淋浴很棒。热水高压始终是最好的！ （原文） This location Holiday Inn is prime for location. The streets are a little wonkie to maneuver but, with this location, just walk. The service at the front desk is to top tier. Three only knock was the room is a bit small, but the shower is awesome. HOT HIGH PRESSURE WATER IS ALWAYS THE BEST!

（由 Google 翻译）我来新奥尔良参加一个在酒店举办的会议。我预订了与会议无关的独立房间。这真是个绝佳的选择，因为我只需多花一点钱就能欣赏到城市景观！我与各种各样的员工打过交道，他们都给予了我真正的南方待客之道。Joy 非常乐于助人，她像阿姨一样热情周到，对我关怀备至，让我感觉宾至如归。Emerson 酒店的设施也毫无保留地满足了我觉得“过分”的要求，也正是因为如此，他们才获​​得了五星好评。Bree 的热情欢迎和帮助让我非常感激。餐厅的 Paul 人也很好，帮我充分利用了我的餐饮积分。最后，作为一个睡眠浅的人，遮光窗帘很棒，但我能听到电梯的声音，这或许是我唯一不满意的地方。其他任何问题，只要你开口问，他们应该都能很快修好！我可以挑剔，但我来这里是为了工作，我对这次入住体验很满意。正如任何事情一样，结果可能会有所不同，所以请保持乐观并期待最好的结果。 （原文） I came to New Orleans for a conference that was being hosted at the hotel. I booked my own room separately from the conference. This was a GREAT choice because I got a city view for just a bit more! I dealt with a variety of staff members and they all gave me true southern hospitality. Joy was very helpful and gave me the informative and stern aunty love that made me feel even more at home. Emerson made accommodations that I felt like were “too much” happen without question and for that reason they secured that 5th star. Bree’s warm welcomes and assistance was much appreciated. Paul from the restaurant there was very nice and helped me get the most out of my food and bev credit. Lastly, as a light sleeper, the blackout shades were fantastic but I could hear the elevator and that might have been the only real drawback for me. Anything else they should be able to fix readily if you just ask! I could nitpick, but I was here for work and I’m happy with my experience. As with anything, results may vary, so be kind and hope for the best.

（由 Google 翻译）在这家酒店住得很愉快。一开始有点不顺，因为我没有订到房间，但第二天工作人员非常乐于助人，让我们度过了一个愉快的假期。房间有点小，但干净整洁，设施齐全。前台的Joy女士和餐厅的Tawanda女士尤其出色。Joy女士——万豪团队应该给予你们肯定！虽然我几乎可以适应房间或设施的任何问题，但对我来说，周到的客户服务可以克服所有问题。很高兴地说，艾美酒店的员工在客户服务方面非常出色。感谢您的美好体验！ （原文） Had a great stay at this hotel. Started off a bit rocky as I didn’t get the room I’d reserved, but staff was most helpful the following day for the remainder of our vacation week here. Rooms are a bit small but clean and well stocked. Standouts are Ms Joy at the front desk and Ms Tawanda at the restaurant. Ms Joy - you deserve recognition from your Marriott team! While I can adjust to almost any issue with the room or facilities, attentive customer service, for me, can overcome all problems. Happy to say that staff at Le Meridien excel in customer service. Thanks for a great experience!

（由 Google 翻译）我和儿子周末去那里玩，酒店很贴心地帮我们提前办理了入住，赶在鹈鹕队比赛前。工作人员非常友好热情，办理入住和代客泊车都很顺利。我们在酒店里的小酒吧吃了饭，食物很美味，服务也很棒。靠近办理入住柜台的地方有个很实用的小型“食品储藏室”，里面零食和饮料种类齐全。唯一需要注意的是迷你吧。结账的时候我发现被收了两样东西的钱。我打电话给前台，他们很快就解决了这个问题。酒店里有个小冰箱，放在我们自带的饮料柜里，可以保冷，但不能冰镇。总的来说，这次入住体验很棒，我们下次还会选择这里。 （原文） My son and I traveled down for the weekend, they worked with us for an early check-in before the Pelicans game. The staff were very friendly and accommodating with the check-in and valet parking. We ate at the small bar that’s there on site, the food was really good and the service there was great also. They have a nice little “pantry” close to the check-in counter that was fairly well stocked with snacks and drinks. The only caution I would extend is concerning the minibar. Whenever I went through my bill I saw that I was charged for 2 items. I called the front desk and they addressed it right away. There is a fridge in the faux dresser for drinks that we brought in with us, it will keep them cool but not cold. Overall though it was a great experience and we’ll stay here again.

（由 Google 翻译）在城里另一家酒店体验不佳后，我预订了新奥尔良艾美酒店 (Le Meridien New Orleans) 的两晚——从抵达的那一刻起，我就知道我的选择是正确的。 行李员AJ和代客泊车员Jonathan热情地接待了我们。他们的专业、友好和对客人的真诚关怀，立刻为我们接下来的住宿奠定了基调。由于我们是在下午4点之前到达的，所以我们决定去酒吧放松一下，在那里我们遇到了调酒师Vegas。她简直太棒了——她调制的鸡尾酒堪称一流，而且她的人格魅力十足。Vegas真正体现了优质客户服务的精髓！ 在酒吧，我们还遇到了Joy——她的名字就说明了一切！她散发着积极向上的气息，让我们感到宾至如归。我们遇到的每一位员工都提供了超出预期的奢华服务，提升了我们整个新奥尔良之旅的体验。 从帮我预订房间的Karen，到提供无可挑剔服务的AJ和Jonathan，再到热情好客、让我们倍感特别的Vegas和Joy——这五位杰出的团队成员让我们的入住体验难以忘怀。 我非常喜欢在艾美酒店的住宿，迫不及待地想再次光临。我会向所有来新奥尔良旅游的朋友和家人推荐这家酒店——因为如果您渴望温暖、时尚和真诚的款待，艾美酒店就是您的理想之选！ （原文） After a disappointing experience at another hotel in the city, I booked two nights at Le Meridien New Orleans—and from the moment I arrived, I knew I’d made the right choice. We were warmly greeted by AJ, the bellman, and Jonathan, the valet. Their professionalism, friendliness, and genuine care for guests immediately set the tone for the rest of our stay. Because we arrived before the 4 p.m. check-in, we decided to relax at the bar, where we met Vegas, the bartender. She was absolutely amazing—her cocktails were top-notch, and her personality sparkled. Vegas truly embodies what great customer service should be! While at the bar, we also met Joy—and her name says it all! She radiated positivity and made us feel completely at home. Every single staff member we encountered delivered luxury-level service that exceeded expectations and elevated our entire New Orleans getaway. From Karen, who helped me book the room, to AJ and Jonathan with their impeccable assistance, to Vegas and Joy who made us feel so welcomed and special—these five exceptional team members made our stay unforgettable. I absolutely loved my stay at Le Meridien and can’t wait to return. I’ll be recommending this hotel to all my friends and family visiting New Orleans—because when you want warmth, style, and genuine hospitality, Le Meridien is the place to stay!

（由 Google 翻译）酒店干净、现代，步行即可到达法国区和河滨步道。早餐超级美味，员工非常友好热情，服务周到。特别感谢前台那位留着金色短发、戴着方框墨镜的女士。她非常乐于助人，耐心细致地介绍了酒店提供的所有服务。退房时我们还聊得很开心。她热情周到的服务让我们的新奥尔良之旅更加难忘。🥰👍 （原文） The hotel is clean, modern and walking distance to French Quarter and riverwalk. The breakfast is super yummy and staffs are so friendly and very nice service. Special thanks to the front desk lady who has short blond hair, wearing square shade glasses. She was very helpful and introduced all the details the hotel offered with great patience. We had nice talk while checking out. Her warm welcome and hospitality made our trip to New Orlean more exceptional.🥰👍

（由 Google 翻译）千万别去！收费随意且毫无规律，客服服务差劲。 我九月份在艾美酒店住了十天。酒店两次多收了我的钱，一次超过1000美元，另一次超过300美元。第一次是重复收取了我已经预付的房费。酒店说会退款，但直到我离开十天后才收到退款。退款到账后，又被收取了第二次费用。酒店说是免费饮用水和一些我事先不知道的旅游项目，所以我根本没法参加。客服毫无帮助，只是反复解释同样的收费理由。最后我只能通过预订的第三方机构申请退款。同行的其他客人没有被收取这笔费用，或者顺利拿到了退款，所以这显然不是一项合理或不合理的收费。整个退款过程耗时一个月，而且最终退款金额还是错误的。 房间还不错，私密性很好。楼层也足够高，可以隔绝城市噪音，这一点很棒。海水泳池也很不错。 因为价格原因，没吃早餐或正餐。 会议室的空调要么太热要么太冷，不过这种情况很常见。 客房服务不太正常。补货时间有点随意，有时是洗发水，有时是水，有时甚至连肥皂都不补充。不过，负责客房服务的人员态度都很好。 （原文） AVOID at all costs. Inconsistent random charges and poor customer service. I stayed at Le Meridien in September for 10 days. I was overcharged twice, once over 1000 USD and again over 300. The first was a double charge for an already prepaid room. I was told this would be refunded but took 10 days after leaving. When this was refunded, the second fee was charged. I was told this was for complimentary water and for tours I was not informed of, so couldn't have gone on. Customer service were not helpful, just went round in circles repeating the same reason for the charges. Ended up going through the third party we booked with for refund. Others on the trip were NOT charged this or were refunded without issue, so it's obviously not a consistent or legitimate charge. The whole process took a month and the amount refunded was still wrong. The room was nice enough and very privat. High enough to overcome the city noises which was a plus. The saltwater pool was a nice touch. Didn't have breakfast or food due to the price. Aircon in the conference room was either too hot or too cold, but that's pretty common. Room service was unusual. The replacements were a little random, one day shampoo, another day the water, and sometimes not replacing the soap. The staff doing this were very pleasant though.

（由 Google 翻译）地理位置优越，步行即可到达几乎所有地方。酒店氛围非常棒。酒店的门打开的方式非常优雅端庄。一进门，扑面而来的香气就令人屏住呼吸。我可以在大堂、酒吧或餐厅区坐上几个小时。房间的入口很小。浴室没有排气扇，蒸汽淋浴产生的湿气和湿气已经使喷头生锈，客房服务人员在清洁时应该检查一下冰箱。酒店最烦人的是它有 4 部电梯，但只有 2 部正常运营。这是一个非常繁忙的周末，一度需要排队才能上电梯，只有 1 部电梯在加班运行。游泳池需要额外注意，因为一些无人看管的孩子决定将残疾人座椅用作跳水板，并且没有真正打扫干净。总而言之，我不介意再次入住。 （原文） Location is great walking distance to literally everything. The ambiance of the hotel was outstanding. The way the doors opened to the hotel very elegant very demure. The aroma as soon as you walked in just took your breath away. I could just sit in the lobby, bar or restaurant area for hours. The entrance to the actual room was quite small. No exhaust fan in the bathroom, all the moisture and humidity from the steamy shower has rusted the sprinkler and house keeping should make sure when cleaning to check the refrigerator. The most bothersome thing about the hotel was it has 4 elevators only 2 of them were working. It was Avery busy weekend and there was lines to get on the elevator at one point only 1 elevator was working overtime. The pool needed a little extra attention considering some unattended kids decided to use the handicapped chair as a diving board and didn’t really clean after themselves. With all that being said I wouldn’t mind staying again.

（由 Google 翻译）酒吧的Spencer是最棒的调酒师！他们的酒是我喝过的最好的之一。酒吧氛围棒极了。酒店的员工非常友好。我们来这里是为了庆祝我的生日，他们非常热情周到。房间有点令人失望。空调出风口很脏，家具也很脏。地毯有点脏。总的来说，氛围很棒。 （原文） Spencer at the bar is the best bartender! The drinks were one of the best I’ve had. Amazing bar atmosphere. The staff at the hotel were so friendly We came for my birthday weekend and they were very accommodating. The room was a bit disappointing. The air vent was dirty as was the furniture. The carpet was a bit dingy. Overall, a great vibe.

（由 Google 翻译）我和丈夫第一次去新奥尔良是为了庆祝结婚两周年纪念日，选择入住圣徒酒店 (The Saint Hotel) 是我们做过的最明智的决定之一。从我们抵达的那一刻起，一切都堪称一流。酒店美丽、干净、充满魅力，但真正让我们难忘的是酒店的员工，尤其是我们的调酒师斯宾塞 (Spencer)。 斯宾塞从第一天起就给我们留下了深刻的印象！他热情友好、细致周到，而且技艺精湛。每天晚上我们去酒吧，他都对我们照顾得无微不至。他甚至专门为我调制了一款特色饮品并命名，味道好极了，以至于我们好几个晚上都放弃了晚餐预订，只为了和他一起在酒吧小酌。他的活力、热情和高尚的性格让我们的旅程更加特别。 从前台到客房服务，每一位员工都提供了卓越的服务。圣徒酒店显然非常重视人才招聘，因为我们在整个入住期间都感受到了宾至如归的温暖和无微不至的关怀。 我们第一次来新奥尔良，这家酒店就给我们留下了非常深刻的印象。我们一定会再来的，而且一定会找Spencer！✨🥂🍾 （原文） My husband & I visited New Orleans for the very first time to celebrate our 2 yr wedding anniversary & choosing to stay at The Saint Hotel was one of the best decisions we made. From the moment we arrived, everything was top tier. The hotel is beautiful, clean, & full of charm, but what truly made our experience unforgettable was the staff, especially our Bartender, Spencer. Spencer was an absolute vibe from day one! Personable, attentive, & genuinely talented at what he does. He took such amazing care of us EVERY night we stopped by the bar. He even created a signature drink just for me & named it, & it was so good that we skipped our dinner reservations on a few nights just to hang out at the bar with him. His energy, hospitality & great spirit made our trip feel extra special. From the front desk to room service, every single staff member delivered exceptional service. You can tell The Saint Hotel really takes pride in hiring the best people because we felt welcome & well taken care of the entire stay. For our first time in New Orleans, this hotel set the bar HIGHHHH. We’ll definitely be back & we’ll definitely be looking for Spencer! ✨🥂🍾

（由 Google 翻译）我和丈夫来这里庆祝我的生日，我们非常喜欢这里。地理位置绝佳。它靠近所有景点，但不在波旁街。波旁街离这里大约两个街区。我们收到了一个迎宾礼包，前台的年轻人在入住前就帮我们拿到了房间，房间位于三楼健身房旁边，对我来说非常理想。我们进出时都受到了热情的欢迎。从入住到退房，每个人都非常热情。罗伯特和卡洛斯非常乐于助人，在退房时帮我们把行李放到优步上。 （原文） My husband and I came here for my birthday trip and we loved it. It’s the perfect location. It’s near to all the attractions but it is not on Bourbon Street. Bourbon is about 2 blocks away. We got a welcome bag and the young man at the desk was able to get us our room before checking which was located on the 3rd floor by the gym which is ideal for me. We were always greeted coming in and leaving out. Everyone was amazing, from checkin to checkout. Robert and Carlos were so helpful in helping us get our bags in to our Uber on checkout

（由 Google 翻译）这家酒店真是新奥尔良的一颗璀璨明珠。房间一尘不染，装饰精美，舒适无比。地理位置更是绝佳——就在运河街上，步行即可到达众多一流餐厅和景点。 真正让这次入住体验格外难忘的是酒店的服务。前台工作人员热情周到，服务无可挑剔。从入住到退房，他们都非常体贴周到，让我倍感宾至如归。我一定会再次入住！ （原文） This hotel is a true gem in New Orleans. The rooms were spotless, nicely decorated, and very comfortable. The location couldn’t be better—right on Canal Street and within walking distance to tons of great restaurants and attractions. What really made the stay special was the service. The front desk staff went above and beyond with their kindness and attention. They were incredibly accommodating and genuinely made me feel welcome from check-in to check-out. I’ll definitely stay here again!

（由 Google 翻译）位于法国区的#TheSaintHotelNewOrleans 酒店果然名不虚传！从我们抵达的那一刻起，酒店员工就展现出极高的专业素养、热情周到和友好态度！我们非常喜欢在酒店的#BurgundyBar 酒吧小酌一杯，调酒师 Spencer 为我们调制了最完美的鸡尾酒。我们还享用了一些美味的夜宵，并沉浸在酒吧精美的装潢之中。酒店地理位置优越，靠近法国区的所有娱乐场所。#NOLA2025BirthdayTrip #whereistinanow （原文） #TheSaintHotelNewOrleans in the #FrenchQuarter did not disappoint!! From the moment we arrived the staff was extremely professional, helpful, and friendly! We loved enjoying a nightcap in the hotels #BurgundyBar, where the bartender, Spencer crafted us the most perfect cocktails, we ate some great late night bites and indulged in the beautiful decor. The hotel is conveniently located near all the French Quarter fun. #NOLA2025BirthdayTrip #whereistinanow

（由 Google 翻译）标题：令人失望的入住体验——房间清洁度差，后续服务缺失 我和妻子于2025年10月23日至28日入住新奥尔良法国区圣徒酒店（The Saint Hotel, French Quarter, Autograph Collection by Marriott Bonvoy）。遗憾的是，对于一家同品牌同价位的酒店而言，我们的入住体验远低于预期。 抵达酒店时，房间状况令人无法接受。地毯上明显沾满了污渍和碎屑，仿佛很久没有吸尘或深度清洁过。浴室地板同样令人不适——黏腻且污垢遍布。我们立即联系前台反映了这个问题，他们保证客房服务会在第二天早上处理。然而，在我们入住期间，房间始终没有得到彻底清洁。 如果不是因为没有交通工具，我们很可能会直接换一家酒店。作为一家万豪傲途格精选酒店，这样的清洁水平和后续服务缺失实在令人失望。地理位置便利，但整体体验却差强人意。 （原文） Title: Disappointing Stay – Poor Room Cleanliness and Lack of Follow-Up My wife and I stayed at The Saint Hotel, New Orleans, French Quarter, Autograph Collection by Marriott Bonvoy from October 23–28, 2025. Unfortunately, our experience was far below expectations for a hotel of this brand and price point. When we arrived, the condition of our room was unacceptable. The carpet was visibly dirty with stains and debris, as if it hadn’t been vacuumed or deep-cleaned in a long time. The bathroom floor was equally unpleasant — sticky and grimy underfoot. We immediately contacted the front desk to report the issue, and they assured us housekeeping would address it the next morning. However, the room was never properly cleaned during our entire stay. Had we not been without transportation, we likely would have switched hotels altogether. For a property under the Marriott Autograph Collection, this level of cleanliness and lack of follow-through is disappointing. The location was convenient, but the overall experience left much to be desired.

（由 Google 翻译）我预订这家酒店是为了和家人在NOLA度假，原本期待的是傲途格精选酒店（Autograph Collection）的品质——结果却大失所望。我每周都出差，住酒店是家常便饭，而这家绝对是我住过的最差的酒店之一。 酒店的名字听起来很高档，地理位置也很好，但也就仅此而已了。酒店老旧、脏乱，维护极差。走廊地面凹凸不平，感觉地板都在下陷，房间也陈旧不堪，非常不舒服。就这价格来说，这家酒店简直应该感到羞耻——感觉更像是拿着傲途格精选酒店价格的舒适酒店（Comfort Inn）。 办理入住时，即使我是钛金精英会员，也只拿到了一瓶小得可怜的水——三个人就一瓶——还有一块小饼干。这就是他们的“欢迎礼包”。简直荒谬至极，太廉价了。 淋浴间简直是噩梦——水到处乱喷，就是不喷到该喷的地方。至于早餐？别指望了。没有真鸡蛋，只有三样廉价的预制食品，“牛油果吐司”竟然是人造牛油果酱。 总而言之，这家酒店既不慷慨，也不干净，根本达不到傲途格精选酒店的标准。他们只是利用品牌名气，在一家破败的酒店里收取过高的价格。我以后绝不会再住这里，说实话，万豪应该降低这家酒店的等级，甚至干脆取消它。 （原文） I booked this hotel for my family vacation in NOLA expecting Autograph Collection quality — but it was a total letdown. I travel every week for work and stay in hotels constantly, and this is easily one of the worst I’ve experienced. The name sounds fancy and the location is great, but that’s about it. The place is old, dirty, and badly maintained. The hallways feel uneven like the floor is sinking under your feet, and the rooms are outdated and uncomfortable. For the price they charge, this hotel should be ashamed — it feels more like a Comfort Inn with Autograph prices. At check-in, even as a Titanium Elite member, I got the tiniest water bottle imaginable — just one for three guests — and a small biscuit. That’s their “welcome gift.” Absolutely ridiculous and cheap. The shower was a nightmare — water sprayed everywhere except where it was supposed to. And breakfast? Don’t even bother. No real eggs, just three cheap pre-made items, and the “avocado toast” was fake avocado spread. Overall, this place is not generous, not clean, and not even close to Autograph Collection standards. They’re using the brand name to overcharge for a run-down hotel. I’ll never stay here again, and honestly, Marriott should downgrade or drop this property altogether.

（由 Google 翻译）Sonesta ES/会议中心酒店是一家相当不错的酒店。房间不错，浴室干净。卧室区域的回风管道似乎……无法使用……所以我们关上门时感觉有点热，但这不是什么大问题。沙发——一个不错的便利设施——歪斜且凹凸不平，但办公椅还不错。早餐选择多样且美味，但你在新奥尔良，所以要花些功夫去找些贝涅饼 :) 这是一家很大的酒店，有很多客人，所以服务可能会有点慢。他们或多或少会强迫你使用代客停车，每晚 50 美元的价格不菲，但你的选择是在街上碰碰运气（新奥尔良显然不在乎开罚单，他们更擅长拖车）或者被迫步行几个街区才能停车。我们在那里的时候，他们一直把两辆巨大难看的油罐车停在酒店门口。位置不错——它不在法国区（或者说附近），但步行距离内有很多餐厅和景点。如果你要去国家二战博物馆，这里是最佳选择，离这里只有几个街区。夜班服务员肯定是嗑药了，或者至少是个瘾君子，但他效率很高，甚至还很幽默。白班员工似乎总是在处理问题客人或紧急情况，包括一天早上在大堂处理一位流血的客人，这可能很刺激，但我们没注意到她流血的原因。 （原文） The Sonesta ES / Convention Center is a perfectly adequate hotel. The rooms are decent, the bathroom was clean. The return air duct in the bedroom area seemed ...nonfunctional... so we got a bit warm with the door closed, but it wasn't that big a deal. The couch - a nice amenity - was lopsided and lumpy, but the desk chair was fine. Breakfast options were varied and good, but you're in New Orleans, so put in the effort to go find some beignets :) This is a big hotel with lots of guests, so service can be a bit slow. They more or less force you into valet parking, which at $50 a night is pricey, but your options are to take your chances on the street (NO apparently doesn't bother with ticketing, they're more into towing) or be forced to walk several blocks to park. They had two giant, unsightly tanker trucks parked right out front the whole time we were there. Location is decent - it's not in the French Quarter (or indeed anywhere near it), but there are plenty of restaurants and attractions within walking distance. Hard to beat this place if you're going to the National WW2 Museum, which is only a few blocks away. Pretty sure the night clerk was high, or at least is a serious stoner, but he was efficient and even funny. Day staff seemed to be constantly dealing with problem guests or emergencies, including managing a bleeding guest in the lobby one morning, which was probably exciting but we missed whatever it was that made her start bleeding.

（由 Google 翻译）这通常是我在新奥尔良时常去的地方。最近两次都令人失望，这次比上次更糟。我们住在一个角落的房间，房间很大。但是，房间里满是灰尘，本来可以更干净一些。 浴室和通风口似乎有霉菌或污垢。无论如何，这都是个问题。客房服务人员把垃圾袋放在每个垃圾桶的侧面，而不是打开或放入垃圾桶里收集垃圾。 马桶一直在流水。每次用完后我们都必须抬起把手。马桶需要好好清洁一下。汽车驶过的噪音非常大，把我从睡梦中吵醒。他们可以换些新窗户，或者稍微给墙做点隔音。 冰箱坏了，洗碗机的装饰条似乎缺失了。厨房地板和窗帘上都有污渍。 今天早上我们醒来时发现房间里有一只蜥蜴，它正沿着墙爬。这是我第一次遇到这种情况，也是最后一次住在这里。 早餐也很糟糕。他们通常早餐都很棒。我不知道是不是新管理层的问题，但这次绝对不是。我还是回万豪酒店吧。 （原文） This is usually my go to spot when I’m in NOLA. The last two times have been a disappointment. This time worse than the last. We stayed in a corner room, which was large. However, the room was dusty and it could have been cleaner. The bathroom and vents appeared to have either mold or dirt. Either way, it was a problem. Housekeeping placed a trash bag on the side of each trash can, instead of opening/placing it in the can to collect trash. The toilet constantly ran (water). We had to lift the handle after each use. The toilet could have used some good ole cleaning. The noise from cars going by was extreme. It woke me out of my sleep. They could use some new windows or sound proofing the walls a bit. The refrigerator was damaged and the dish washer appeared to be missing trim. The kitchen floor and curtains were stained. We woke up this morning to a lizard in our room, crawling up the wall. This is the first for that and the last time I stay here. The breakfast was nasty as well. They usually have amazing breakfast. I don’t know if it’s new management but this was not it. Back to Marriott properties I go.

（由 Google 翻译）这真是一颗隐藏的宝石。 入住时，Ken 会确保您了解住宿期间的所有必需品。 房间宽敞干净。这是我住过的最好的长住体验之一。酒店还提供丰盛的热早餐。酒店设有篮球场（也可用作网球场）、游泳池和带仿真火坑的户外座位。 最棒的是，晚上 10 点之后非常安静。 代客泊车服务非常热情周到，乐于助人。 我真的很享受这次住宿！ （原文） This was a hidden gem. Ken at check in made sure you knew everything needed for your stay. The rooms were spacious and clean. This was one of the nicest extended stays I have been in. It also had a great hot breakfast that was served to you. There was a basketball court or used for tennis and a pool and great outdoor seating with a faux fire pit. Best part it was so quiet after 10pm. And valet parking was super helpful and friendly. I truly enjoyed my stay!

（由 Google 翻译）我最近在新奥尔良索内斯塔会议中心酒店住了10天，我对酒店卓越的服务赞不绝口，尤其是前台的Sierra。从我抵达的那一刻起，她就热情好客、热情周到、专业敬业。她友善的举止和真诚的待客之道让我的入住体验更加愉快。 无论我有任何疑问、需要帮助，还是只是路过大堂，Sierra总是热情周到、面带微笑地提供帮助。她真的做到了极致，而且显然她以让客人感到舒适和被关怀为荣。 Sierra是索内斯塔团队的宝贵财富，我希望她卓越的服务能够得到认可。感谢您让我拥有难忘的入住体验！ （原文） I recently stayed at the Sonesta New Orleans Convention Center for 10 days, and I cannot say enough about the amazing service I received—especially from Sierra at the front desk. From the moment I arrived, she was incredibly welcoming, warm, and professional. Her friendly demeanor and genuine hospitality made my stay so much more enjoyable. Whether I had a question, needed assistance, or just passed by the lobby, Sierra was always attentive and eager to help with a smile. She truly went above and beyond, and it’s clear she takes great pride in making guests feel comfortable and cared for. Sierra is a true asset to the Sonesta team, and I hope her exceptional service is recognized. Thanks for making my stay unforgettable!

（由 Google 翻译）首先，给所有后续入住的客人一个建议。最好选择面向庭院的房间——街道非常吵闹，而且窗户是单层玻璃的。除此之外，这家酒店还是非常值得推荐的，即使家具略显陈旧。性价比很高。独立的卧室很棒，这意味着你几乎听不到空调的声音。酒店地处市中心，步行或乘坐公交车、有轨电车等公共交通工具即可到达新奥尔良的所有景点和街区。小贴士：一张三日通票，包含所有交通方式，售价8美元。 （原文） Als erstes ein Tip für alle Nachfolgenden. Fragt nach einem Zimmer zum Innenhof hin- die Straße ist doch sehr laut und die Fenster einfach verglast. Ansonsten ist das Hotel wirklich empfehlenswert. Auch wenn die Einrichtung etwas in die jahre gekommen ist. Preis Leistung stimmen. Super sind die getrennten Schlafräume. Dadurch hört man die Klimaanlage fast nicht. Zentral gelegen und alle Attraktionen und Viertel von New Orleans entweder zu Fuß erreichbar oder über den Verkehrsverbund per Bus oder Straßenbahn. Tip: 8 Dollar für das Dreitagesticket für alle Verbindungen

（由 Google 翻译）酒店很棒，员工也很热情！地理位置超级便利，步行即可到达有轨电车站和其他区域。早餐每天6:30-9:30供应，种类丰富。咖啡也非常好喝！我们入住的是双卧套房，推荐可以俯瞰庭院/泳池的房间。下次一定还会选择这里。 （原文） Lovely hotel and lovely staff! Super convenient location and walking distance to street car / other areas. Breakfast is served daily from 6.30-9.30 and has a great selection. The coffee is actually really good too! We stayed in the two bed suite and can recommend room overlooking courtyard / pool. Will definitely stay here again.

（由 Google 翻译）这家ES是我住过的最好的酒店之一。服务一流，员工们竭尽全力满足您的所有需求。特别要感谢前台的Sierra Freddie。她的专业精神令人敬佩，她对顾客的关怀显而易见。我强烈推荐这家酒店，尤其是因为它靠近运河街。 （原文） This ES was one of the best I have stayed in. The service was superb and the employees go out of their way to ensure all of your wants and needs are taken care of. Big shout out to Sierra Freddie at reception. Her professionalism stands out and her caring about her customers was so readily apparent. I highly recommend this location especially due to its proximity to Canal street.

（由 Google 翻译）我强烈建议不要住这家酒店。房间实在太恶心了，光着脚在自己的房间里感觉很不舒服。床底下有食物，地板上有药丸。灯里有霉点。沙发上有污渍。床裙很脏。 旅行了一天后，终于在午夜坐在床上，发现我的床坏了，弹簧床垫从中间断了，掉到了地板上。我甚至不想换房间——因为我知道他们已经订满了两场婚礼。如果能稍微补偿一下就好了，感觉就像在躺椅上睡了三个晚上。他们提供的“饮料券”甚至连一杯鸡尾酒都买不到，只有啤酒。我去前台要了一瓶水，值夜班的前台工作人员告诉我“绝对不行”。我那层楼的两台制冰机都坏了。 唯一的遗憾是客房服务人员非常友好，而且地理位置优越。 （原文） I would highly recommend against staying at this hotel. The room was truly disgusting, I did not feel comfortable being barefoot in my own room. There was food under the bed and pills on the floor. Mold in the lights. Stains on the couch. Dirty bed skirt. Finally sitting on the bed at midnight after a day of traveling I realized my bed was broken, the box spring was actually snapped in the middle and on the floor. I did not even want a new room- as I knew they were booked up for 2 weddings. Just some slight compensation would have been great as it felt like I slept on a recliner for 3 nights. The "drink vouchers" you get don't even cover a cocktail, only beer. I asked for a water bottle at the front desk and was told "absolutely not" by the overnight desk guy. Both ice machines on my floor were broken. Only redemption was housekeeping was very friendly, and the location is great

（由 Google 翻译）我在奥尔良多芬酒店的住宿体验从始至终都如梦似幻！从踏入房间的那一刻起，我就完全被深深吸引。这仿佛是一次美妙的时光之旅，充满了独特的历史魅力，在其他地方是找不到的。窗户上经典的木质遮阳帘等细节，更增添了地道的古朴氛围，使其真正摆脱了传统的酒店体验，带来耳目一新的体验。 但这份魔力远不止于房间本身。露台花园是一片隐秘的绿洲，喷泉的潺潺流水声营造出一种宁静祥和的氛围。这里是放松身心、感受城市精神的理想场所。然而，真正提升整个体验的是工作人员的无微不至、无微不至的服务。每位团队成员都热情好客，真心实意地致力于让我的入住体验与众不同。历史韵味、宁静的美景和卓越的服务完美融合。我强烈推荐这家酒店。 （原文） My stay at the Dauphine Orleans Hotel was an absolute dream from start to finish! From the moment I stepped into my room, I was completely captivated. It was a delightful journey back in time, filled with a unique historic charm that you just can't find anywhere else. The details, like the classic wooden shades on the windows, added to the authentic, old-world ambiance, making it a truly refreshing departure from the standard hotel experience. But the magic truly extended beyond the room. The patio garden was a stunning hidden oasis, where the gentle sounds of the fountains created a perfectly serene atmosphere. It was the ideal spot to unwind and soak in the city's spirit. What truly elevated the entire experience, however, was the wonderfully attentive staff. Every team member was warm, welcoming, and genuinely dedicated to making my stay exceptional. A perfect blend of historic character, tranquil beauty, and outstanding service. I cannot recommend it enough

（由 Google 翻译）我以前在法国区住过，非常清楚那里有多疯狂，而且整晚都是如此。然而，这绝不是酒店员工所能左右的。那里真的疯狂极了，尖叫声、打架声、音乐声、汽车警报器、警笛声等等一直持续到凌晨 4:30。然后早上 7 点我们所在的楼层开始装修。我们入住承诺的房间时遇到了很多困难。这种混乱我甚至无法在这篇评论中解释。我想要一间带阳台的房间，但我们到达后被告知没有了。一位旅行社为我们安排了免费饮料，因为这是我们的蜜月，但什么也没提供。我们的卡在抵达前 12 小时（10 小时车程）被扣款，抵达后又被扣款一次。我们目前正在等待退款。房间很有古老的魅力，床也很舒服。阳台……是唯一没有桌椅的，窗户坏了，我们被告知用椅子撑开，但窗户没有锁。醒来后，我们决定离开，去另一个地方试试，结果发现了之前没找到的东西……床头板。我无话可说。请看照片…… （原文） I’ve stayed in the French quarter before and fully aware of how wild it can be, and all hours of the night. Which is not by any means, in the hands of the hotel staff, however.. It was incredibly wild, with screaming, fighting, music, car alarms, police sirens and more until 4:30am..then renovations on our floor at 7am.. we did had a difficult time checking into our room we were promised.. confusion I can’t even explain in this review. I wanted a balcony room and was told once we arrived, they had none. A travel agent set us up, with complimentary drinks, as it is our honeymoon but nothing was given. Our card was charged 12 hours before arrival (10hour drive) and again once we arrived. We’re currently waiting for a refund.. the room had great old charm to it and the beds were comfortable. The balcony… was the only one without a table and chairs, had a broken window we were told to prop open with a chair and of which, did not lock. Once we woke up, we decided to leave and try another place and found what we didn’t find before.. the headboard. I have no words. Please see photo..

（由 Google 翻译）地理位置优越！前台工作人员在办理入住时非常乐于助人。代客泊车员Barrett Jones很快就帮我们取回了车并装好了行李。他非常有礼貌！房间很热，感觉空调效果不太好 （原文） Great location! Front desk staff was very helpful during check-in. Valet attendant Barrett Jones made quick work of retrieving our vehicle and loading luggage. He was very courteous! The room was warm and did not feel like the air conditioning was performing optimal

（由 Google 翻译）这家酒店完全依靠其引人入胜的历史来吸引客人，却丝毫没有努力提供干净舒适的住宿环境。这是我住过的最脏乱不堪的酒店，到处都是霉菌，墙上有洞，还有可疑的污渍、坏掉的电话等等。每次空调一开，我的伴侣都会因为糟糕的空气质量和肮脏的通风口而哮喘发作。 不过，值得一提的是，员工非常棒！ （原文） This place absolutely relies on its interesting past to get guests without any effort to have a clean and comfortable hotel. This was the most disgustingly dirty hotel I have ever slept in, with mold growing everywhere, holes in the wall, questionable stains, broken phone, etc. Each time the AC turned on my partner would break out into asthma attacks from the dirty air quality and filthy vents. On a positive note, staff were wonderful!!

（由 Google 翻译）我们每次都住这里！！！我们爱死这里了。我们也喜欢它就在街角，远离喧嚣。夜生活玩够了，我们可以回房间好好睡一觉。工作人员总是非常友好。停车场的服务员（我们不停车，只是和他们聊天）知识渊博，而且会竭尽全力提供帮助。我们不会再住其他地方了。 （原文） Our go-to stay every time!!! We love the place. We also love that its right around the corner from all of the noise. When we have had enough of the night life we can go to our room and enjoy a good night sleep. The staff are always extremely friendly. The parking attendants, which we don't park, we just talk to them, have a wealth of knowledge and will go above and beyond to be helpful. We won't stay anywhere else.

（由 Google 翻译）我最近入住期间住了三个不同的房间（因为房型不同）。这是我在法国区住过的最差的酒店，我去新奥尔良的旅行超过12次，每次都待上好几周。我并非轻率地发表这些评论，因为我曾在酒店工作过10年，所以我想先说明一点：酒店员工长期以来都得不到应有的重视。 整个入住期间的优点：地理位置优越，员工非常友好（尤其是前台的Kentrell，她人超好），在这个区域来说价格实惠，床很舒服。 缺点： 1号房间（主楼大床房）——清洁状况极差（马桶周围缠着头发，淋浴间里也有头发，淋浴角落里有肥皂渍，台面上有用过的肥皂，床头柜和书桌上都有某种粘稠饮料的痕迹），免费饮用水缺失，电话无法使用（几乎从墙上脱落），两个插座坏了，迷你冰箱上到处都是锈迹，冲水时冲进了一只死虫子，而且马桶连续冲水45分钟（维修人员修好了，但是马桶周围的地板和马桶座圈上都是水，所以他用房间里的一条白毛巾帮我擦了一下，然后就把毛巾扔进了浴缸），床单虽然干净，但是有污渍和一个洞，家具上有污渍和褪色，浴帘上有黑霉。这间房间让我感觉很脏。 2号房（赫尔曼楼大床房）——超大！虽然有些老旧，但比其他房间干净（如果打算入住这家酒店，建议预订这间）。房间霉味很重（这是一栋老建筑，而且整个法国区都很老旧，但霉味实在太浓了。我不得不买了一小瓶空气清新剂）。 3号房（两张双人床，主楼）——暖气坏了（我们入住期间正好赶上一阵寒流），所以我们只好用两张床单盖住阳台门。阳台门锁不上，很容易被拉开。房间很漏风。电视遥控器也坏了（我们打电话给前台要电池，但他们一直没送来）。吹风机都化了。家具很脏。晚上非常吵（这栋楼很老旧，隔音效果不好；这其实不是酒店的错，我主要是提醒一下睡眠比较浅的人）。 我还想提醒大家，办理入住时，酒店会用信用卡支付杂项费用（这是很常见的做法），但他们会直接从卡里扣款，而不是仅仅进行授权。费用在扣款后一两天就退还了，但如果您使用借记卡或信用卡额度较低，请注意这一点。 我经常旅行，但很少入住五星级酒店。我也不指望二星或三星级酒店能达到五星级酒店的水准。比起新建的酒店，我更喜欢历史悠久的古老建筑。我不想惹麻烦，但这家酒店真的不适合我。我不确定其他评论里说的干净是否属实，也许他们住的房间比我的新。非常失望。 （原文） I stayed in three separate rooms on my recent stay (due to having different room types). This was the worst hotel I've stayed at in the Quarter in the 12+ week-long trips I've taken to NOLA. I don't offer these observations lightly, I worked at a hotel for 10 years, so I will preface this by saying that hotel staff are chronically underappreciated. PROS for the entire stay: wonderful location, extremely friendly staff (especially Kentrell at the front desk, she's amazing), affordable price for the Quarter, very comfy beds CONS: Room #1 (king room, main building) - not cleaned well at all (hair wrapped around the toilet bowl, hair in the shower, soap marks in the shower corner, used soap on counter, rings from some kind of sticky drink on the bedside table and desk), complimentary waters missing, phone didn't work (mostly pulled out of wall), two outlets broken, rust all over the mini fridge, flushed a dead bug and toilet flushed continuously for 45 minutes (maintenance person fixed, however, there was water all around the floor near the toilet and on the toilet seat, so he used a white towel from the room to wipe it down for me, but then just threw the towel into the tub), bed sheet was clean, but stained and had a hole, furniture was stained and discolored, black mold on shower curtain. This room made me feel dirty. Room #2 (Hermann House king) - huge! Still dated, but cleaner than the other rooms (reserve one of these if you're going to stay here), smelled very strongly of mildew/mold (it's an old building and the Quarter is old in general, but it was pretty intense. Had to buy a lil' air freshener). Room #3 (two double beds, main building) - heating didn't work (was there during a random cold snap) so we had to drape two bedsheets over the balcony door, the balcony door did not lock appropriately and easily pulled open, very drafty, TV remote didn't work (called front desk for batteries and they never came up), hair dryer was melted, dirty furniture, extremely loud at night (the building is old and not well insulated; not really the hotel's fault, commenting this mostly in case you are a light sleeper). I would also like to make everyone aware that when they take your credit card at check in for incidentals (a super common practice), they actually CHARGE the card. Not an authorization. It was returned a day or two after it was charged, but a heads up if you are using a debit or have a low credit limit on your credit card. I travel a fair amount and I don't stay in 5-start hotels. I don't expect that level at hotels that are 2 or 3 stars. I love historical and old locations more than new hotels. I don't like to cause issues, but this hotel really was not it for me. I am not sure about the other reviews that say it's clean, maybe they had newer rooms than I. Very disappointed.

（由 Google 翻译）绝对可爱的民宿！找不到比这更可爱的房子和房东了。这栋历史建筑的修复令人惊叹。我们的房间宽敞干净，舒适宜人，配有起居室和私人露台。莫妮卡亲切友善，乐于助人。她做的饭菜很美味，而且非常乐于满足我们的需求。她让我们感到温暖和受欢迎。地理位置优越，马路对面就有有轨电车，拐角处还有很棒的餐厅。我们一定会再次入住这里！ （原文） Absolutely lovely BnB. Couldn't ask for a lovelier property or host. The restoration of this historic home is amazing. Our room was spacious clean and comfortable with a sitting room and private terrace. Monica was gracious, kind and extremely helpful. Her food was delicious and she was ver accommodatingto our needs. She made us feel warm and welcomed. The location was excellent with a streetcar across the road and excellent restaurants around the corner. We would definitely stay here again!

（由 Google 翻译）我和妻子在旅馆举办了婚礼仪式和婚宴，并与伴郎伴娘和家人一起度过了周末。那真是一个完美的周末。整个旅馆都非常漂亮，每天的早餐都美味可口，我们对旅馆在我们婚礼庆典中的表现非常满意。一站式婚礼套餐让我们的婚礼筹备变得轻松无压力。我们一定会毫不犹豫地再次选择这里。 （原文） My wife and I held our wedding ceremony and reception at the inn and stayed the weekend with our wedding party and family. It was a perfect weekend. The entire inn was beautiful, the breakfast each day was delicious, and we truly couldn't be happier with how the inn played into our celebration. The all-in-one wedding package made planning our wedding easy and as stress-free as weddings can be. We would do it again in a heartbeat.

（由 Google 翻译）在我们的目的地婚礼期间，我们为我们和我们的客人保留了整个房子。房子很华丽，仍然保留着原来的魅力。花园区的空间非常完美。一切都很漂亮，维护得很好，更不用说它用途广泛，因为有多种方式可以举行婚礼。莫妮卡非常乐于助人，随时为我们提供所需的一切帮助。 Dee 每天早上都会为我们提供最美味的早餐，而且非常乐于助人，在工作时间之外的所有时间都在帮助我们满足我们的需要，并确保房子里的一切都处于完美状态（24/7）。 房子也非常安全，所有门始终锁着。我们在那里感到非常安全。 （原文） We reserved the entire house for us and our guests during our destination wedding. The house was gorgeous, with its original charm still intact. The space in the garden area was perfect. It was all beautiful and well taken care of, not to mention very versatile as there was multiple ways to do the wedding ceremony. Monica was very helpful and there at all hours helping us with everything we needed. Dee delivered us the most delicious breakfast every morning and again was helpful and there at all hours of the day well out of business hours helping us with what we needed and making sure everything in the house was in perfect condition 24/7. The house was also very secure, with all doors locked at ALL times. We felt very safe and secure there.

（由 Google 翻译）为了我的婚礼，我们为家人租了一整栋房子，真是太棒了！Canal Street Inn 为所有远道而来参加婚礼的家人提供了一流的服务和热情款待。他们每天供应的早餐非常美味。这家旅馆非常舒适，所有宾客都很喜欢能够穿过马路乘坐有轨电车！这个地方将永远在我心中占据一个特别的位置。 （原文） We did a whole house rental for my family for my wedding and it was spectacular! Canal Street Inn provided top service and hospitality to all of my family who traveled out of the country to join us for the wedding. The breakfast they serve daily was delicious. The inn is extremely comfortable and all of my guests enjoyed being able to cross the street for the street car! This place will always hold such a special place in my heart.

（由 Google 翻译）非常适合作为探索新奥尔良的基地！房子和房间都很漂亮。莫妮卡对我们住宿的每个细节都非常负责和细心。我们以后一定会再次入住。 （原文） Excellent spot as your base to explore New Orleans! The home and rooms are beautiful. Monica was so responsive and attentive to every part of our stay. We will be repeat customers in the future.

（由 Google 翻译）抵达运河街旅馆 (Canal Street INN) 并发现它是一家提供住宿和早餐的酒店，真是一次美妙的体验！我和未婚夫这次新奥尔良之旅的目标是体验各种“第一次”，而这家旅馆为我们开启了完美的旅程！ 礼宾员 Dee 非常热情好客！她带我们参观了这家美丽的酒店！庭院管理员推荐了几家餐厅，距离酒店都在步行距离内。 每天早餐的食物选择都非常棒。房间装饰得非常漂亮，既古老又现代。感觉就像在家一样，而不是在同一个老旧的酒店房间里。 渡轮就在酒店门前停靠（它位于运河较安静的一端），从 Lyft 打车到法国区只需 10 美元左右。 醒来后，一边欣赏日出和电车的声音，一边享用浓缩咖啡、菊苣和早餐（所有早餐均由旅馆提供），感觉非常宁静。 我们甚至还遇到了一位写了一本关于这家酒店的悬疑小说的作家。 唯一需要改进的是早餐不提供猪肉，以及提供电梯或坡道方便客人上下楼梯。酒店共有四层！ 总而言之，Canal Street Inn 太棒了！ （原文） It was such a wonderful experience to arrive at Canal Street INN and find out it's a Bed and Breakfast!! My Fiance's and I goal on this trip to NOLA was to experience firsts and this started it off perfectly!! Dee ,the concierge, was very welcoming!! She gave us a tour of the beautiful establishment!! The groundskeeper gave us several restaurant choices that were all within walking distance of the hotel. The food choices for breakfast were superb every morning. The rooms decorated quite beautifully . Antique yet modern. It gave the feel of being in our own personal room at home and not just the same old hotel room. The ferry runs directly in front of the hotel ( it is located on the quieter end of Canal )and a ride from Lyft to the French Quarter only costed about $10. It was sooo peaceful waking up to expresso and Chicory and breakfast ( all provided by the INN) while watching the sunrise and enjoying the sound of the trolley. We even met an author who has written a mystery book about the hotel. The only small things we would improve is non pork options for breakfast and an elevator or ramp to get luggage the stairs. Its 4 levels! All in all, Canal Street Inn is superb!!

（由 Google 翻译）这早就该来了，但我们公司在超级碗比赛那周住在这里，简直找不到比这更好的住宿了！在城里这么忙的时候，莫妮卡和她的员工们真是勤勉又真诚！ 酒店本身很漂亮，我们希望以后还能再次入住！ （原文） This is long overdue but our company stayed here during week of the Super Bowl and we could not have asked for better accommodations! Monica and her staff were diligent and sincere during a busy time in the city! The property itself is beautiful and we hope to all return again in the future!

（由 Google 翻译）我在新奥尔良最喜欢的住宿地点。后院的游泳池是热带绿洲，业主埃德总是让我和我的朋友有宾至如归的感觉。他们的全体员工非常乐于助人，对我总是热情友善。客人也总是很友好。马里尼 (Marigny) 美丽干净的客房具有古老的新奥尔良风格，距离法国人街和街区仅几分钟路程，但距离足够远，可以享受一些宁静。强烈推荐 （原文） My favorite place to stay in New Orleans. The pool in the back yard is a tropical oasis and the owner Ed always makes me and my friends feel right at home. Their entire staff is more than accommodating and always warm and kind to me. The guests are always friendly too. Beautiful clean rooms with a taste of old New Orleans style in the Marigny just minutes from Frenchman street and the Quarter, but just far enough for some tranquility. Highly recommended

（由 Google 翻译）就其位置和设施而言，这家酒店是完美的价值。我和一个朋友住在 B 房，与另一个房间共用一间浴室。这个空间实际上只是一个干净的过夜场所，因此您可以出去享受步行或乘坐有轨电车即可到达的所有景点和声音。当我们累了的时候，我们就可以回来享受后院的绿洲。在乡村俱乐部的泳池里度过了一天之后，很高兴回到一个相对清爽且僻静的泳池。 （原文） The hotel was the perfect value based on its location and amenities. I stayed with a friend in Room B, which shares a bathroom with another room. The space is really just a clean place to sleep for the night so you an get out and enjoy all of the sights and sounds within walking distance or a streetcar ride away. When we got tired, we were able to come back and enjoy the oasis that is the back yard. After spending a day down the street at The Country Club pool, it was nice to return to a comparatively refreshing and secluded pool.

（由 Google 翻译）我在狮子旅馆度过了一段美妙的时光！入住/退房过程非常顺利，床很舒服，后院空间令人向往，埃德非常友善和乐于助人。位置完美，位于马里尼中部，步行即可到达Bywater 和法国区。 旁注——我的睡眠质量非常浅，我的房间面向沙特尔街，但我在住宿期间没有醒来过一次。 一定会回来的！ :-) （原文） I had a phenomenal stay at the Lions Inn! Check in/check out process was seamless, the bed was comfortable, the backyard space is to die for, and Ed was very kind and accommodating. The location is perfect-smack dab in the middle of the Marigny, walking distance to the Bywater and French Quarter. side note- I’m an extremely light sleeper and my room was facing Chartres street but I didn’t wake up once during my stay. will definitely be back! :-)

（由 Google 翻译）我很高兴我遇到了狮子旅馆并决定尝试一下。 再好不过了！ 房间整洁干净——每个房间都有自己的特色。 庭院和泳池真漂亮！ 这就像我们自己的小私人天堂。 我们想去的任何地方都在步行距离之内。 Ed 是完美的主人……当您需要他做某事或分享好信息时，他就会出现，但不会徘徊！ 他和杰基竭尽全力让我们的住宿变得完美！ 我对我们在那里的经历赞不绝口，我迫不及待地想回来！ （原文） I am so glad I came across the Lion's Inn and decided to try it. It could not have been better! The rooms were neat and clean - each with its own character. The courtyard and pool are just beautiful! It was like our own little private paradise. Everywhere we wanted to go was within walking distance. Ed is the PERFECT host...there when you need him for something or sharing good information, but not hovering! He and Jackie went above and beyond to make our stay perfection! I just can't say enough good about our experience there and I can't wait to return!

（由 Google 翻译）游览诺拉的完美位置。步行即可到达法国区，非常靠近法国人街（这是我们最喜欢的地方）。房东和其他客人都非常友好，给了我们关于这座城市的很好的建议。庭院很漂亮——当你在那里的时候，你甚至感觉自己不再是在城市里了。 （原文） Perfect location for visiting NOLA. Walking distance to the French Quarter and very close to Frenchman St. (which was our favorite place to be). The host and other guests were very friendly and gave us good tips about the city. The courtyard is gorgeous - doesn't feel like you're even in a city anymore when you're there.

（由 Google 翻译）我和我的男朋友刚从在狮子酒店住了4晚，回来了，我们的住宿不过是很棒！老实说，我认为该网站没有公正！ 房间很舒适，拥有您可能需要的一切，包括：免费无线网络，冰箱，水杯，单位空调，发型，铁，挂壁橱和梳妆台。我们住在B房间，这是带有双人床的房间，该房间与单间。如果您愿意用新鲜的毛巾和清洁，女仆的服务每天都会访问房间。 The Inn amenities are great.外部泳池区比照片更可爱。还有一个热水浴缸和池塘，还有很多座位。此外，每天早上8点至上午10点都有免费的早餐，其中包含您想要的一切，包括百吉饼选择，烤面包，各种谷物和水果，鸡蛋，鸡蛋，咖啡，果汁等。这是我们这一天的一个很好的开始！ 爱德华很高兴，很高兴提供帮助！当我们的头发干燥停止工作时，他在不到一分钟的时间里就开始了新的头发。 位置很棒。我们到处走。我们从餐馆和酒吧拐角处到拐角处，但该地区超级安静，距离法国人街（Frenchman Street）和本季度的乐趣只有十分钟的步行路程。我强烈建议您在访问新奥尔良时留在狮子酒店！ （原文） My boyfriend and I just got back from a 4 night stay at at the Lions Inn and our stay was nothing but great! I honestly don’t think the website does it justice! The rooms are cozy and have everything you could need including: free WiFi, a fridge, water cups, in unit air conditioning, hair drier, iron, hanging closet and dresser. We stayed in room B which is the room with the double bed that shares a bathroom with single room D. We didn’t have any issues with this and the bathroom remained clean. The maid service visits the rooms everyday if you wish with fresh towels and a clean. The Inn amenities are great. The outside pool area is so much lovelier than the photos. There is also a hot tub and pond and a lot of seating. Additionally, there is a complimentary breakfast every morning from 8am-10am which has everything you could want including bagel options, toast, assorted cereal and fruits, eggs, coffee, juices, etc. This was a great start to our day! Edward was so nice and happy to help! When our hair drier stopped working, he was up in literally under a minute with a new one. The location is wonderful. We walked everywhere. We were around the corner from restaurants and bars but the area is super quiet, and under a ten minute walk from Frenchman Street and the fun of the quarter. I would highly recommend staying at Lions Inn when visiting New Orleans!

（由 Google 翻译）Lion’s Inn 位于街区，步行即可轻松抵达法国区，但又远离喧嚣，环境宁静安全。这家历史悠久的旅馆低调而精致，维护得非常好……此外，还有郁郁葱葱、风景优美的池畔花园，更添惊喜。旅馆老板 Ed 也非常热情好客。这是我第二次入住 Lion’s Inn，我计划下次再来。 （原文） The Lion’s Inn neighborhood location is within easy walking distance to the French Quarters, but far enough removed from the hustle and bustle to be peaceful and safe. The historic accommodations are low-key and very well maintained…with the added surprise bonus of lush, beautiful, poolside gardens. The owner of the inn, Ed, is also kind and accommodating. This is my second stay at the Lion and I plan on returning.

（由 Google 翻译）在新奥尔良参加大学活动时，我和丈夫有机会入住“Serenity in the Marigny”住宿加早餐旅馆。有很多理由感谢达芙妮女士和她的员工对我们的接待。入住和退房的过程非常简单，B&B 的外部和内部都有安全通道。该位置对我们来说绝对完美，因为它靠近许多文化活动场所。我们可以证明，这家 B&B 的员工、氛围、装饰和服务质量使其处于“独一无二的联盟”！早餐很美味，房间和浴室宽敞干净；楼上的水疗中心太吸引人了！事实上，确实没有可比性。这将是我们每次访问新奥尔良时的“必去”地点，我们计划在不久的将来再去。 米莉和弗雷德……这是一个承诺！ （原文） While attending a collegiate event in New Orleans, my husband and I had an opportunity to stay at the "Serenity in the Marigny" Bed and Breakfast. So many reasons to thank Ms. Daphne and her staff for accommodating us. The process for checking in and out was quite simple and there was secure access both outside and inside the B&B. The location was absolutely perfect for us as it was near many cultural activities. We can attest to the fact that the staff, ambience, decor, and quality of services at this B&B places it in a "league all of its own"! The breakfast was delicious, the rooms and bathrooms were spacious and clean; and the upper floor Spa was sooo inviting! In fact, there really is no comparison. This will be our "GO TO" spot every time we visit New Orleans and we are planning to go back in the very near future. From Millie and Fred...That's a promise!

（由 Google 翻译）这是一个住宿的好地方。我一年多前住在这里，忘了写评论。二楼有一个很棒的热水浴缸。房间非常好。该位置很棒，特别是如果您喜欢在法国街听现场音乐。他们有一个公共区域，你也可以坐在楼上，我把支票簿留在那里（甚至没有意识到），它落在沙发垫之间，业主通过电话联系我，他们找到了它并他们自费将其寄回给我。 五颗星，提供令人难以置信的客户服务。 早餐也不错！！ （原文） This is a great place to stay. I stayed here over a year ago and forgot to write a review. Has a great hot tub on the second floor. The rooms are very nice. The location is great especially if you like to listen to live music on Frenchmen Street. They have a common area where you can sit upstairs as well and I left my checkbook there (and did not even realize it) and it fell in between the sofa cushions, and the owner of the property contacted me by phone that they found it and they mailed it back to me at their cost. Five plus stars for unbelievable customer service. Nice breakfast too!!

（由 Google 翻译）我们很喜欢住在马里尼宁静酒店的经历。房间非常干净，有所有必要的东西/盥洗用品。我们很高兴醒来并为我们准备早餐。工作人员非常友好。达芙妮夫人很快回答了我们的任何问题。位置优越。一切都感觉非常个性化。我们绝对会向朋友和家人推荐这家住宿加早餐酒店。 （原文） We loved our experience staying in Serenity in the Marigny. Room was very clean and had all the necessary things/toiletries. We enjoyed waking up and having breakfast ready for us. The staff was super friendly. Mrs. Daphne was very quick to answer any of our questions. And location was prime. Everything felt very personalized. We are definitely recommending this bed and breakfast to friends and family.

（由 Google 翻译）这个地方是一颗隐藏的宝石，我们在这里度过了愉快的时光！房间干净、现代，细节贴心，比如为我们准备了瓶装水。床很舒服，浴室水压很好。达芙妮是一位完美的主人，她在我们抵达之前与我们联系并提供访问密码，然后在我们住宿期间保持联系。位置也很完美——只需步行一小段路即可到达法国人街，那里有所有美妙的音乐。我们肯定会再次留在这里！ （原文） This place is a hidden gem, and we had a wonderful stay here! The rooms are clean and modern, with thoughtful touches like bottles of water left out for us.The bed was very comfortable, and the bathroom had good water pressure. Daphne was a perfect host, checking in with us prior to our arrival to provide access codes and then staying in touch throughout our stay. The location is perfect too - just a quick walk over to Frenchmen St and all the great music over there. We would definitely stay here again!

（由 Google 翻译）大家好，我告诉你这个地方太棒了，服务和热情好客令人惊叹，房间很棒，套房很漂亮。你有隐私，没有人可以打扰你。热水浴缸水疗中心很棒，私人酋长提供的食物非常好，您还可以享受一对一的按摩，这是很棒的情侣按摩。如果你来城里旅游或者出差或度假，你需要预订一个房间，我推荐这个地方十分之十，你不会失望的。我会再次预订。 （原文） Hi Guys wen I tell U this place is amazing, the service and hospitality is amazing the rooms are great and the Suite rooms are beautiful. u have privacy where no 1 can bother U . The hot tub spa is amazing the food with the personal chief so good u can also get a 1 on 1 massage are a couple massage which is great . I recommend this place a 10 out of 10 if you ever in town visiting or for business or holiday U need to booked U a room U won’t be disappointing. I will be booking again .

（由 Google 翻译）在一家相当不可靠的旅游公司（*咳咳* Traveluro *咳咳*）搞砸了我们在法国区一家酒店的预订后，我们来到了马里尼的宁静。坦白说，我们有点担心和担心它会如何发展——我们对这个社区不熟悉，虽然对 Serenity 的评论很好，但并不多。简而言之，我们对结果感到非常兴奋。 这座建筑本身从外面看起来很漂亮，里面也很漂亮。房间不大，但按照城市酒店的标准来说，大小还算合理，床也非常舒服。我们早上不想离开它。建筑物的屋顶是一颗隐藏的宝石，配有我们喜欢使用的热水浴缸和桑拿浴室。我们确实在该设施享受了按摩服务，我们很喜欢，尽管我们觉得它们相当昂贵（这是我必须表达的关于这个地方的最接近负面的事情）。每天早晨可应要求供应早餐。位置比我们预期的要好得多——乘坐优步或步行（15-20 分钟）即可到达我们要去的法国区的任何目的地，而且我们在这次旅行中了解到，我们很喜欢法国人街与波旁街的场景一样多甚至更多。 这次经历的关键是达芙妮女士，她对我们非常照顾。她热情、热情、细心，并且总是能很快（通常甚至通过短信）为我们提供任何需要的帮助。她在屋顶为我们提供了美味的早餐，主动提出为我们安排幽灵之旅，甚至通过短信提供了一些提示，告诉我们十二月可以在哪里为我的女朋友找到泳衣。她是一位典型的女主人，我们非常享受并感谢她的热情好客。 （原文） We came to Serenity in the Marigny after a rather fly-by-night travel company (*ahem* Traveluro *ahem*) messed up our reservation at a hotel in the French Quarter. In all candor, we were a bit concerned and apprehensive about how it would work out — we were unfamiliar with this neighborhood, and while the reviews for Serenity were excellent, there weren’t very many. In short, we couldn’t have been more thrilled with how it turned out. The building itself looks nice from the outside and is rather lovely on the inside. The room wasn’t huge, but it was reasonably sized by city-hotel standards and the bed was tremendously comfortable. We didn’t want to get out of it in the mornings. The roof of the building is a hidden gem, complete with a hot tub and sauna we enjoyed having access to. We did get massages at the facility, which we enjoyed, though we felt they were rather pricey (the closest thing to a negative I have to express about the place). Breakfast was served each morning, upon request. The location was much better than we expected — it was a short Uber ride or manageable walk (15-20 minutes) to any of the destinations we were headed to in the French Quarter, and we learned on this trip that we enjoy Frenchmen Street just as much or even more than the Bourbon Street scene. The key to the experience was Ms. Daphne, who took wonderful care of us. She was warm, welcoming, attentive, and always quickly available (often even via text message) to help with anything we needed. She served us a tasty breakfast on the roof, offered to arrange a ghost tour for us, and even provided some tips via text as to where we might possibly find a swimsuit for my girlfriend in December. She was the quintessential hostess, and we greatly enjoyed and appreciated her hospitality.

（由 Google 翻译）说我的生日庆祝活动非常出色是轻描淡写的。一切都很平静。食物是五星级的，拜伦厨师、阿蒂巴和达芙妮让我感觉像皇室成员一样。我期待着下次访问。 （原文） To say that my Birthday Celebration experience was exceptional is an understatement. It was complete serenity. The food was 5 stars and Chef Byron along with Atiba and Daphne made me feel like royalty. I'm looking forward to my next visit.

（由 Google 翻译）我们在这家很棒的酒店连续住了好几天，顾客满意度100%！我们的会议在会议区举行，很容易安排！工作人员非常友好，乐于助人！入住和退房都很方便！酒吧区非常棒！我们的房间很棒，除了浴帘杆和瓷砖需要维修一下外，没有任何问题！房间和酒店其他地方一样干净整洁！安保人员随时待命，让您感到安全无虞。前门可以锁，更添安全感！我们没有去酒店内的任何餐厅，也没有尝试使用游泳池！酒店和员工都非常专业！感谢大家让我们拥有如此美好的住宿体验，我们迫不及待地想再次光临！ （原文） We stayed at this wonderful hotel for several consecutive days with 100% customer satisfaction! Our conference was conducted in the conference area which was easily accommodated! The staff was extremely nice and helpful! Check in and out was easily achieved! The bar area was outstanding! Our rooms were great with no issues, other than a little much needed maintenance to repair the shower curtain rod and tiles! The room was just as clean as the rest of the hotel, throughout! Security on hand makes you feel safe and secure,x̌The front doors lock to ensure a bit more of safety! We didn't frequent any of the restaurants within the hotel, or attempt to use the swimming pool! Professional hotel and staff! Thank you all for such a wonderful stay, and we can't wait to return in the future!

（由 Google 翻译）房间大小合适。即使拔掉排水塞，浴缸排水管也排不出去。淋浴水压极低，有时缺少热水。我们进房间时温度是 65 度，所以我们把温度调到了 72 度。当温度降到 62 度时，我妻子冻僵了，我们打电话给维修人员。维修人员花了几个小时更换了一些零件，但根本不起作用。风扇不是一直转，所以如果我在半夜改变温度，我还得按风扇按钮才能让它转。毛巾不够两个人用，只有一个咖啡杯！我觉得万豪酒店越来越小气了。我喜欢我们在到达万豪酒店前两天住过的另一家新奥尔良酒店，但万豪酒店是会议举办地。最后，沐浴产品会在您的身体/头发上留下一层薄膜，可能与软水不太匹配，但我在到达万豪酒店前几天在法国人街那边的酒店没有遇到这个问题。我觉得这些年来万豪酒店一直在走下坡路，所以我更多地选择入住凯悦酒店，而且价格也更实惠。M Club 不再提供自酿葡萄酒了。AA 的 Admirals 俱乐部在这方面略胜一筹，但 M Club 的小吃更美味。希望这能帮助其他旅客。谢谢。 （原文） Room was reasonable size. Tub drain would not drain even with drain plug removed. Shower pressure was extremely low and hot water was lacking at times. The room was at 65 when we entered, so we turned it up to 72 degrees. Called maintenance when it dropped to 62, my wife was freezing. Maintenance took a few hours to replace some parts but it did not work property. Fan would not work all the time so if I changed the temp in the middle of the night, I had to also play with the fan button to get it to go on. Not enough towels for two people and only one coffee cup! I get the feeling Marriot is getting cheap. I like the other New Orleans hotel we stayed in the two days before arriving at the Marriot, but the Marriot was where the conference was. Lastly, the shower products leave a film on your body/hair, may not be matched well with the soft water but I did not have this issue with the hotel over by Frenchman street the days prior to arriving at the Marriot. It is my opinion, that over the years I feel Marriot has been declining so I have staying more at the Hyatt properties and found a better quality for the price. M Club does not not have a house wine anymore. The Admirals club at AA was slightly better in that regard but snacks were better at the M Club. Hope this helps other travelers. Cheers.

（由 Google 翻译）住了五晚。有几件事让人很担心。我参加的会议餐饮很好，每个人都很友好。酒店看起来不错，地理位置也很好，出行方便。大堂干净整洁，前台服务也很热情周到。但是仔细观察后发现： 1. 我的冰盒里有之前客人留下的水； 2. 我的一条毛巾上有污渍，我希望那只是以前的化妆品污渍； 3. 门顶漏出了WD40； 4. 我的房间门和隔壁房间的门都砰的一声关上了； 5. 窗户内侧有水渍； 6. 我的一些冰块（我用的是杯子，不是那个脏兮兮的冰盒）上有一层很恶心的棕色黏液，应该是从11楼的制冰机里弄出来的。 另外，房间很小，这倒不是酒店能控制的。这绝对是我住过的酒店里最小的浴室。 （原文） Stayed 5 nights. There’s a couple things that raise red flags. The catering for the conference I attended was very good. Everyone was friendly. It seems like a nice place and it’s in a good location to get around. The lobby was clean and nice and the front desk was helpful and friendly. Then you look closer and 1. My ice holder had water in it from the previous guests, 2. What I hope was old makeup stains on one of my towels, 3. WD40 running out of the top of the door, 4. Doors for my room and the ones and me SLAM shut, 5. Water stains running down the windows from the inside, 6. A very gross brown slime on some of my ice (used a cup not the gross ice holder) from the eleventh floor ice machine, And slightly less in their control is that the rooms are pretty small. Easily the smallest bathroom I’ve had at a hotel.

（由 Google 翻译）这家酒店非常好，我只有一个不满的地方。酒店很大，电梯的门禁卡系统非常创新，我很喜欢。一切都整洁干净，一切都如你所愿。现在说说这唯一的问题。公司采购部门的某位员工为了省钱，竟然选择了最便宜的单层卫生纸。我敢打赌，他们自己家里肯定不会用这种纸。就他们其他所有东西的收费标准来看，他们完全有能力做得更好。 （原文） This is a very good hotel that I only have 1 issue with. The hotel is huge, they have a very innovative key card system for the elevators that I really like. Everything in neat, clean and just as you would want it to be. Now for that 1 issue. Somebody in corporate purchasing decided it would be an easy way to save some money by buying the cheapest 1 ply toilet paper they could find. I bet they don't use that in their own home. For what they charge for everything else they can afford to do better.

（由 Google 翻译）总结：这是我住过的最令人失望的酒店之一。还不如去街对面的喜来登酒店，价格更便宜，住宿体验也更好。 从我们刚进房间就开始了，浴室、马桶和淋浴间到处都是头发。淋浴喷头的水压不足，因为浴缸和淋浴之间的连接处没有密封。我们请了负责我们楼层客房清洁的人员来解决这个问题，结果他们竟然说那是他们自己的头发，根本没想办法解决问题。 跟经理沟通后，他态度还不错，但我们被换到了另一个同样有头发的浴室！这家酒店设施陈旧，卫生状况堪忧，而且价格过高。他们正在进行装修，却没有提前告知客人。 总而言之，这个价位完全可以找到更好的酒店。员工虽然态度还算友好，但房间的状况和价格实在不值这个价。 （原文） TLDR: This was one of the most disappointing experiences I have had at a hotel. Just stay across the street at the Sheraton for a cheaper price and better stay. It started when we first got into our room and there was hair all over the bathroom, toilet and shower. The shower head doesn’t provide adequate pressure since the transition between taking a bath and shower aren’t sealed. There was someone cleaning rooms on our floor who we asked to come in and fix the issue and they tried saying it was their own hair and didn’t make a meaningful effort to fix the situation. After talking with the manager who was kind about the issue, we were moved to yet another bathroom with hair in it! This hotel is outdated, not clean, and overpriced for the stay. They are in the process of construction and don’t inform guests about it. All in all, you can find better for the price. The staff is somewhat kind and friendly but it’s not worth the state of the rooms and cost.

（由 Google 翻译）酒店超级干净，非常安静。完全听不到邻居的声音。白天会有一些装修噪音，但还可以忍受。 我们住的是新装修的房间。电视下方墙上有一个HDMI接口，可以用来玩游戏，但WiFi信号不太稳定，无法在线玩游戏。墙上还有一个升级的USB-C接口的电源插头。36楼的景色非常棒，但我们这边看不到河景。 入住和退房都很方便，电梯系统也很棒。刷一下房卡，电梯就能知道你要去哪层。 楼下有星巴克。如果你需要东西，可以去食品储藏室。我听说游泳池很漂亮，但从来没见过。 （原文） Super clean and very quiet hotel. Couldn't hear neighbors at all. There was some remodeling noise during the day but it wasn't unbearable. We had one of the newly-remodled rooms. They had a hdmi input in the wall under the tv for a game system but the wifi wasn't dependable enough to play online. There was also an updated wall power plug that had usb-c right in the wall. The view from the 36th floor was pretty awesome but our side couldn't see the river. Check in and check out was a breeze and the elevator system was kinda neat. You scan your key card and it knows what floor you need. Starbucks downstairs. A pantry if you need stuff. I heard the pool was neat but never saw it.

（由 Google 翻译）我在参加会议期间在这里住了四晚，体验非常棒。酒店位于运河街，地理位置便利，大堂现代时尚，房间干净安静。员工热情周到，总体来说是一次舒适的住宿体验。 （原文） I stayed here for four nights during my conference trip, and the experience was great. The location on Canal Street is convenient, the lobby feels modern, and the rooms are clean and quiet. Staff were helpful, and overall it was a comfortable stay.

（由 Google 翻译）这是一次非常棒的住宿体验。房间干净整洁，员工服务出色，地理位置也绝佳。 Martha 负责为我们办理入住，并向我们推荐了她最喜欢的房间，这个房间可以通往庭院。从入住到当天晚些时候，她都无微不至地照顾着我们。 房间：巨大的天花板让房间感觉宽敞许多。浴室……是我很久以来见过最干净的。非常干净。床：非常非常舒服。我和妻子睡得非常香甜。床单很干净。电视效果也很棒。 我们遇到的一个问题是：淋浴没有热水。Martha 打电话给维修人员。维修人员在 5 分钟内就到了。热水供应恢复后不到 1 分钟就修好了。问题很快就解决了。 - Leela（如果我拼写错误，我会回来修改）是经理，我们很高兴在晚上见到了她。她非常风趣，对当地环境了如指掌。无论她推荐什么，她都一丝不苟！ 另外两位员工也让我们的入住体验非常愉快，一位是Eric，他帮助我们熟悉了周边环境，另一位是Ali，我记得他负责我们后来去的酒吧。 我推荐这家酒店吗？绝对推荐。我们以后还会再来。这是我们很久以来住过的最好的酒店！ （原文） This was a MAGNIFICENT stay. Clean room, excellent staffing, & the location is perfect. Martha was who checked us in and suggested her favorite room to us which had access to the courtyard. She took great care of us from check in until later in the day. The Room: Huge ceilings which made the room feel much more spacious. Bathroom .. cleanest I have seen in a very long while. Very clean. Bed: Very very comfortable. My wife & I slept beautifully. Sheets were clean. TV worked wonders. Our ONE problem: We had a shower with no hot water. Martha called maintenance. Maintenance arrived within 5 minutes. Hot water was restored and fixed in less than 1 minute. Issue resolved very quickly. - Leela (I will be returning to edit if I spelled incorrectly) was the manager & we had the pleasure of meeting her in the evening. She is a very fun soul who is knowledgeable about the area. Whatever she recommends, she knows what she's talking about! Two more employees who made this stay pleasurable was Eric who helped us learn the area and Ali who I believe handles the bar which we did attend later. Do I recommend this property? Absolutely. We will also be returning for future stays. Best hotel stay we have had in a long while!

（由 Google 翻译）这是我第一次来新奥尔良。我去参加一个研讨会，时间是10月14日至17日。我提前一天到，然后住了一天。 房间很宽敞，床也很舒服。我花了很多时间在房间里。我很享受放松和拍摄我最喜欢的节目。我甚至去了健身房。😆 我从来不在酒店锻炼。😆 员工。太棒了！！我说的是全体员工。尤其是那些站在外面为客人开门的员工。真是太棒了！！我感觉自己被重视和照顾到了。员工对酒店、当地环境和推荐的了解都没有让我失望。 会议早餐和午餐都很美味。服务员很专业，乐于助人，提供了五星级的服务。不过要做好准备，法国区就像一个派对区。我的房间正对着The Alibi。那里每晚都是派对。（这和酒店无关）谢天谢地，我睡着了，没有被噪音吵醒。 参观了很多景点。在你自行预订之前，最好先咨询一下礼宾部。酒店为部分行程提供折扣。我没有询问，而是全价支付了行程费用。总的来说，我住得很愉快。 （原文） This was my 1st time in New Orleans. I was there for a seminar. Oct 14-17. I arrived a day early and stayed a day after. The room was spacious. The bed was comfortable. I spent a lot of time hanging in my room. I enjoyed relaxing and casting my favorite shows. I even used The fitness room. 😆 And I never workout at a hotel.😆 The Staff. Amazing!! I'm talking the entire staff. Especially the staff who stood outside and opened doors for people. How amazing!! I felt seen and taken care of. The staff's knowledge of the hotel, local area and recommendations, did not disappoint. The conference breakfasts and lunch were delicious. The wait staff were professional, helpful and gave 5 star service. Be prepared though, the French Quarter is a party. My room faced The Alibi. It was a party every night. (No reflection on the hotel) Thankfully, I slept through the noise. Saw a lot of the attractions. Before you book on your own, ask the concierge. The hotel offers discounts on certain tours. I did not ask and paid full price for my tours. Overall, I enjoyed my stay.

（由 Google 翻译）干净整洁。工作人员在我们入住期间非常热情周到。不知道是不是有什么问题，头两天电梯特别慢，不过后两天似乎好多了。地理位置绝佳，离波旁街只有一个半街区，离运河也只有一个街区。我知道你们可能会觉得我发的照片只有地板很搞笑，不过地板的图案确实挺好看的。 （原文） Nice, clean. Staff was helpful during our visit. Not sure if there was a issue but first couple days elevators were so slow. Didn't seem as bad the last couple days. Location was great. A block and a half from Bourbon Street. And a block from canal. Go ahead and laugh that the only pic I posted is the floor but the pattern is cool.

（由 Google 翻译）我和丈夫已经在这里住过四次了，每次都有非常棒的体验！地理位置优越，热情好客更是锦上添花。 一年前，我们入住这家酒店，接待了近100位来新奥尔良参加我们新奥尔良目的地婚礼的宾客。当时，销售经理Amber和凯悦尚萃酒店的全体团队都非常棒，合作起来也非常愉快。最近，我们迎来了一周年纪念日，集团销售经理Samantha对我们非常体贴慷慨，还特意给我们寄来了一张便条和一份小礼物，庆祝我们入住一周年！ 酒店员工竭尽全力，让您感到舒适惬意。强烈推荐这家酒店给所有宾客！ （原文） My husband and I have stayed at this property 4 times and each time we have such an amazing experience! The location is great and the hospitality is even better. One year ago we used this hotel for almost 100 guests traveling into town for our NOLA destination wedding. At the time Amber the sales manager was absolutely AMAZING to work with along with the entire team at Hyatt Centric. Fast forward to our recent one year anniversary and Samantha (group sales manager) was incredibly thoughtful and generous to us, sending us a personal note and treat to celebrate our one year! The staff truly goes out of their way to make you feel comfortable and welcomed. Highly recommend this hotel to visitors!

（由 Google 翻译）入住期间接待我的两位前台工作人员的服务态度非常糟糕。 我入住期间没有要求客房清洁服务，所以当我在前台想拿瓶水时， 他们叹了口气说：“如果您是环球客会员，客房服务人员应该会把水放在那里，对吧？”然后才把水递给我。 酒店位置和房间都很棒，所以我对这样的服务非常失望。我不会再来了。 作为一名资深的环球客会员，我本希望自己能喜欢这家酒店——它优越的地理位置和干净舒适的房间确实很棒。 不幸的是，我遇到的两位前台工作人员态度出乎意料地粗鲁。由于我在整个入住期间都挂着“请勿打扰”的牌子，而且没有客房清洁服务，所以我去前台要瓶装水。 其中一位倒吸一口凉气，说道：“您是环球客会员——客房服务人员应该会把水放在那里，”然后很不情愿地递给我一袋瓶装水。这次体验令人失望，服务也很不专业。酒店位置优越，房间条件也不错，我期待更好的服务。我不会再来了。 （原文） 滞在中に対応してくれたフロントスタッフ2名の接客がとても不快でした。 滞在中は清掃をお願いしていなかったため、水だけフロントで受け取ろうとしたところ、 「グローバリストならハウスキーピングが置いているはずでしょ？」とため息をつかれ、ようやく水を渡されました。 立地も部屋も良いだけに、この対応には本当にがっかりしました。再訪は考えていません。 As a long-time Globalist, I wish I loved this property - its prime location and spotless, comfortable rooms are truly great. Unfortunately, two front desk staff members I interacted with were surprisingly rude. Since I had the DND sign on my door throughout my stay and didn't get housekeeping, I stopped by the front desk to ask for bottled water. One sighed and said, "You're a Globalist - housekeeping should've put water," before reluctantly handing me a bag of bottles. It was disappointing and unprofessional. With such a nice location and room quality, I expected better service. I won't be returning.

（由 Google 翻译）这家酒店地理位置绝佳，位于法国区，距离波旁街的起点仅一个街区，步行即可到达所有景点。房间大小适中，干净整洁，维护良好。最棒的是，酒店位于一条安静的街道上，让您在享受便利的同时，也能远离喧嚣。 （原文） This hotel is in a perfect location in the French Quarter—just one block from the start of Bourbon Street and within walking distance of everything. The rooms are a good size, clean, and well maintained. Best of all, it’s on a quiet street, so you can enjoy the convenience without the noise.

（由 Google 翻译）离著名的波旁街只有几个街区。我们离开酒店去吃晚餐时，大堂里供应了热乎乎的迷你贝涅饼。早餐在酒店吃的，食物美味，服务人员也很棒。礼宾部的人甚至知道一些我20多年前就听说过的地方，包括它们的位置和交通方式。酒店很舒适，顺便说一句，我很喜欢那里的床垫。我们步行去了很多地方，但对于老年人来说，乘坐著名的红绿电车只需40美分。法国区只有6x13个街区，所以很容易就能感受到这个区域的氛围。 （原文） Just down the block from famous Bourbon street. Hot mini beignets served in the lobby as we left to walk to dinner. Ate breakfast at hotel, delicious food and fabulous staff. Concierge know what, where and how to get to places I'd heard about 20+ years ago. Comfortable hotel, loved the mattress BTW. Walked everywhere but for seniors local transit was 40 cents on the famous red and green trolleys. French quarter 6x13 blocks so very easy to get a feel for the area.

（由 Google 翻译）住在一间双人床房。房间急需维修。墙纸剥落，浴室瓷砖破裂，急需修补，因为你可能会割伤脚。我们用毛巾盖住。告诉了前台，她似乎很生气我们今天退房时告诉她这件事。地板已经这样很久了。 非常失望早餐，不值19.95美元，也不值包含在住宿费里。 还要注意周围环境，因为周围有无家可归的人，有些人会向你要钱。我独自一人去喝星巴克，但没有和他们眼神接触。 我们总体来说很喜欢新奥尔良，但不会再住这家酒店了。 我是万豪会员，但对这家万豪酒店非常失望。 空调的价格本来可以更高一些。 （原文） Stayed in a room with double beds. Room needed much needed repairs. Wall paper peeling, bathroom tile cracked and seriously needed fixing as yuh could cut your foot. We covered with a towel. Told front staff and she seemed annoyed we were telling her when we checked out today. The floor has been that way for some time. Very disappointed with the breakfast, not worth the $19.95 or have it included with your stay. Also be aware of your surroundings as homeless people and some asking for money. I did walk alone to get Starbucks but did not give eye contact/ We overall enjoyed NOLA but would not stay at this hotel again. I am a Marriott member but seriously disappointed with this Marriott property. AC could do much better for there rates.

（由 Google 翻译）这家酒店的入住体验极其糟糕。我们到达后，前台反复询问：“你们是一起来的吗？”以及“你们订的是一间房吗？”我们一行七位成年人，各自预订了不同的房间，他们却想当然地认为我们会挤在一个房间里，这完全没必要，非常不专业，而且从一开始就让人感觉很不舒服。 更糟糕的是，前台声称他们从未收到我通过Vio提交的预订详情、虚拟信用卡信息和行程单，尽管所有信息我都已经提交了。甚至有一位工作人员告诉我他们“从未听说过Vio”，还暗示我可能被骗了，这种说法非常不妥，让原本就混乱的局面雪上加霜。结果，我们白白等了一个多小时才办完入住手续。 更令人气愤的是，我的一位朋友通过Priceline预订了房间，也遇到了同样的问题。唯一的区别是Priceline有客服电话，所以她的问题很快就解决了。这清楚地表明问题出在酒店方面，而不是预订平台。 在此过程中，一位员工的态度尤其消极攻击性，这更加剧了客人的沮丧。幸好值班经理及时介入，提供了极大的帮助，事情最终得以推进，全靠她。 办理入住手续后，入住体验还算不错。但第一印象却混乱不堪，令人不适，而且完全可以避免。这家酒店需要改进处理第三方预订的方式，以及员工在办理入住时与客人的沟通方式。 （原文） My check-in experience at this hotel was extremely disappointing. When we arrived, the first thing the front desk repeatedly asked was, “Are y’all all together?” and “Do y’all have one room?” As a group of seven adults who each booked our own separate rooms, the assumption that we planned to cram into one room was unnecessary, unprofessional, and honestly made the whole interaction feel uncomfortable from the start. On top of that, the front desk claimed they never received my reservation details, virtual card information, or itinerary from Vio even though everything had already been submitted. At one point, a staff member even told me they had “never heard of Vio” and suggested I might have been scammed, which was completely inappropriate and added more stress to an already chaotic situation. Because of this, we waited over an hour just to get checked in. To make it worse, a friend of mine who booked through Priceline experienced the same issue. The only difference is that Priceline has a customer service phone number, so her situation was resolved faster. That makes it clear the problem is happening on the hotel’s side, not the booking platforms. One staff member was especially passive-aggressive during this process, which only added to the frustration. Thankfully, the manager on duty stepped in and was extremely helpful she was the only reason things finally moved forward. Once check-in was finally completed, the stay was fine. But the first impression was disorganized, uncomfortable, and completely avoidable. This hotel needs to improve how they handle third-party reservations and how staff communicate with guests at check-in.

（由 Google 翻译）我在法国区AC酒店入住时遇到了非常糟糕的经历。前台接待员劳埃德态度极其恶劣，冷漠无情，而且非常不专业。当我要求与经理杰米交谈时，他声称杰米不在，除了电子邮件之外没有其他联系方式——然后他提供的电子邮件地址竟然是错误的。 当我询问是否有经理在场或可以联系时，他回答说没有，并且丝毫没有提供帮助的意愿。在整个过程中，他的语气都充满嘲讽和不尊重，这让原本简单的入住体验变得令人不适和不愉快。 我不得不亲自致电万豪旅享家客服来反映情况。是他们提供了正确的经理信息，并协助我办理了退款。至少公司总部介入了，因为酒店员工根本没有采取任何行动。 由于劳埃德的行为以及管理层缺乏支持，我最终决定取消此次入住。作为一名经常出差的旅客和万豪旅享家会员，我期望获得基本的礼貌和专业服务——但这次的体验远低于此。我希望管理层能够认真对待此事并妥善解决，以免其他客人遭遇同样的情况。 万豪旗下酒店众多，其中不乏精品，客人不应容忍一家平庸的酒店提供如此糟糕的服务。我不会再来了。 （原文） I had a terrible experience checking into the AC Hotel Marriott in the French Quarter. The front desk representative, Lloyd, was extremely rude, dismissive, and unprofessional. When I asked to speak with the manager, Jamie, he claimed she wasn’t available and said there was no way to reach her except email—then provided an email address that wasn’t even correct. When I asked if any manager was on-site or available, he told me no and showed no willingness to help. His tone was snarky and disrespectful throughout the entire interaction, which made what should have been a simple check-in feel uncomfortable and unwelcoming. I had to call Marriott Bonvoy customer service myself to report the situation. They were the ones who gave me the correct manager’s information and assisted with processing my refund. At least corporate stepped in, because the hotel staff certainly didn’t. Because of his behavior and the lack of managerial support, I chose to cancel my stay altogether. As a frequent traveler and a Marriott Bonvoy member, I expect a basic level of courtesy and professionalism—this experience fell far below that. I hope management takes this seriously and addresses the issue so future guests don’t have to go through the same thing. There are far too many Marriott properties—many of them excellent—for guests to tolerate this kind of treatment from one mediocre location. I won’t be returning.

（由 Google 翻译）糟糕的体验——我再也不会住这里了。我预订了五晚带窗户的大床房，但第一晚他们给了我一间狭小的无窗房间，整晚噪音都很大。我能清楚地听到隔壁机器运转的声音、说话声和咳嗽声。 在我多次坚持之后，他们才帮我换到了普通房，让我继续住到下半夜。退房时，我发现他们多收了我大约130美元，尽管我的预订单上明明显示有长期住宿折扣，而且我预付了包含所有税费的长期住宿价格。他们完全无视折扣价，直接按原价收费。 员工不专业，态度冷漠，尤其是在晚上——粗鲁、漫不经心，一点也不乐于助人。这是我第一次也是最后一次入住万豪酒店或AC酒店。 这也是我第一次来新奥尔良，我真的很喜欢这座城市，它如此多元化，充满活力。法国区周围有数百家很棒的酒店，所以你有很多选择。不要让这个地方毁了你的假期。 （原文） Horrible experience — I’ll never stay here again. I booked five nights in a King room with a window, but the first night they gave me a tiny, windowless room with terrible noise all night. I could clearly hear machines running and people talking and coughing next door. Only after I insisted several times did they move me to a normal room for the rest of the stay. Then at checkout, I found they overcharged me by about $130, even though my booking clearly showed a long stay discount and I prepaid the long state price including all taxes and fees. They simply ignored the discounted rate and charged full regular price. Staff were unprofessional and indifferent, especially at night — rude, careless, and not helpful at all. This was my first and last time staying at any Marriott or AC Hotel. This was also my first time visiting New Orleans, and I truly love this city, it’s so diverse and full of life. There are hundreds of great hotels around the French Quarter, so you have plenty of choices. Don’t let this place ruin your vacation.

（由 Google 翻译）这家酒店的价格完全是因为离法国区很近。床很舒服，淋浴也不错，免费的HBO Max我也很喜欢。除此之外，这家酒店简直一无是处。墙壁薄得惊人，我能听到隔壁和楼上发生的一切对话。房间里有个小冰箱，发出刺耳的尖啸声。照片看起来比实际情况要好得多。如果你只是打算每天晚上从波旁街喝得酩酊大醉后就倒头就睡，那这房间还行，但如果你想享受真正的舒适，那就别指望了。不适合长期入住。 （原文） The price of this place is absolutely due to how close it is to the Quarter. The bed was comfortable, the shower was nice, and I liked the complimentary HBO Max. Otherwise, this place is a flop. The walls are INCREDIBLY THIN. I heard every conversation that went on beside and above me. There was a mini fridge that made a horrible high-pitched whine. The photos make it seem more inviting than it is. It’s an okay room if you are just going to pass out drunk from Bourbon St every night, but not for any sort of real comfort. Not good for long stays.

（由 Google 翻译）你留下的经理是个什么都不做的人，我的床单上有血迹，浴室地板也裂了，你却什么都不肯帮忙。 我于2025年11月6日至9日入住这家酒店。这是我在万豪酒店经历过的最糟糕、最可怕的体验。前台的客服人员态度恶劣，傲慢无礼，简直令人作呕。我回到房间后发现浴室地板裂了。我的意思是，浴室里到处都是长长的裂缝和洞。我下楼去询问。那人试图告诉我酒店客满了，但我告诉他我已经付了房费，我需要你帮我找个房间。他因为我这么说而生气，但最终还是帮我找到了一个房间。我走进房间，发现房间里有血迹。情况就是这样，我最后一晚彻夜未眠，因为他们无法给我换房间，而我也不想在那张脏兮兮的床上睡太晚。我联系了总经理，但她至今没有回电。她给我发了一封邮件，我把刚才邮件里说的都告诉了她，结果你知道吗？她唯一提到的就是为服务以及我与酒店员工的互动道歉，却对地板上的裂缝只字未提，对酒店床上的血迹也只字未提。像这样的酒店竟然拥有我经历过的最差劲的服务，真是令人无比失望。 （原文） The was a do nothing manager that you left me i had blood on my sheets abd a cracked floor in the bathroom and you are not saying anything to help I stated this hotel on November 6 until November 9, 2025. It was the worst most horrible experience I've ever had at Marriott hotel the Customer Service in the front lobby was horrible disrespectful mean and just straight nasty when speaking to people I went to my room and I found that the floor was cracked in the bathroom. I mean, Lily had long cracks and holes in the bathroom I went downstairs. The guy tried to tell me that they were full and I told him I've already paid to be at this hotel and I need you to find me a room. He got upset because I told him that, but then he eventually found me a room I went to the room and I got to the room and it had. Blood stains on it. That's exactly what it looks like and I stayed out all night on my last night then I get no rest because they couldn't move me to another room and I did not want too late in that filthy bed. I reached out to the general manager. She's never called me back yet. She sent me an email I told her everything I just said in this message and do you know the only thing she Address was apologizing for the service the interaction I had with the people there she never address the cracks in her floors. She never addressed the blood stains on her bed in her hotel. This is just straight sad that a hotel like this will have the worst service in the world that I've ever experienced

（由 Google 翻译）虽然地处市中心，但晚上感觉不太安全。酒店非常破旧，荧光灯也没什么用。酒店的内部布局很奇怪。 我们升级到的套房非常昏暗，窗户对着停车场。 我不会入住这家万豪酒店。 （原文） While it is central, the location does not feel safe in the evening. The hotel is very beat up and the florescent lighting doesn’t help. The interior layout of the hotel is strange. Our upgraded suite room was extremely dark with a window looking into a parking garage. I would avoid at this Marriott property.

（由 Google 翻译）我们对这家凯悦旗下酒店非常满意。房间非常宽敞（不过我们升级了房间），配有客厅和小厨房。房间非常明亮，窗户也很大。浴室宽敞，设施齐全，但可能需要稍微翻新一下。接待处不在一楼，但可以乘电梯直达。工作人员非常友好热情。早餐包含在房费内，在宽敞舒适的房间里享用。提供种类丰富的甜咸食品和水果。还能享用到根据个人喜好新鲜烹制的煎蛋卷，真是太棒了。价格非常实惠。酒店离市中心很近，步行15分钟即可到达法国区。即使在晚上，这里也相当安静。下次我们再来新奥尔良，一定会再次预订这里。住宿体验非常愉快。 （原文） Siamo rimasti davvero molto contenti da questo hotel legato alla catena Hyatt. Abbiamo trovato la stanza molto ampia (avevamo comunque avuto un upgrade) con soggiorno ed angolo cottura. Molto luminosa e con ampie vetrate. Bagno ampio, fornito di tutte le amenities anche se forse si potrebbe un minimo rinnovare. Reception non livello strada ma raggiungibile con un ascensore diretto. Personale molto gentile e cordiale. Colazione compresa nel prezzo in una sala molto ampia e comoda. Abbondante disponibilità di dolce, salato e frutta. Piacevole la possibilità di avere le omelette preparate al momento secondo i propri gusti. Prezzo davvero competitivo per quanto offre. Sufficientemente vicino la centro città. Il French Quarter si raggiunge a piedi in non più di 15 minuti. Abbastanza tranquilla la zona anche la notte. Tornando a New Orleans sicuramente prenoteremo qui. Piacevole soggiorno.

（由 Google 翻译）绝对是我住过的最好的凯悦酒店！！！ 酒店早餐提供现做的煎蛋卷，我们在入住期间享用了美味新鲜的煎蛋卷。服务也一流——即使到了晚上很晚，他们也帮我们把额外的毛巾送到房间！酒店干净舒适，甚至还有自助洗衣房！ （原文） Hands down the best Hyatt experience ever!!! They had an omelette station for breakfast and we enjoyed delicious, fresh omelettes for breakfast during our stay. Service was also top notch - we were able to get extra towels delivered to our room pretty late in the evening too! The hotel was clean, comfortable and even had a guest laundry room!

（由 Google 翻译）地理位置优越，方便观看 NFL 和 NBA 比赛。🏈🏀🏉🏀🏈 工作人员非常友好、热情且专业。 房间宽敞干净 床超级舒服，我都不想起床了…… 早餐太难吃了（抱歉，凯悦），真的太恶心了🤮…… 不过，谢谢，好的，以后我会常住这家酒店。我喜欢这里的位置，拐角处有一家 Dave & Busters 餐厅，还有电车。 我真的很喜欢房间的景色（我每次来这里都会要求住这个房间，尤其是我们 49 人队再次征服新奥尔良的时候🥰🏉🏈🏈 （原文） GREAT LOCATION For the NFL & NBA Games.🏈🏀🏉🏀🏈 Staff Was Very Friendly, Pleasant and Professional. Rooms SPACIOUS and Clean Bed Was Sooo Comfy, I Didn't Want to get up.... The Breakfast was Horrible ( Sorry Hyatt) I mean Yuck 🤮..... But, Thanks Ok, This Will Be My Go To Hotel Moving Forward. I Liked The Locaton, There's A Dave & Busters at the corner and the street car as well. I REALLY liked my view from room ( I will be requesting THIS room every time I come to town, Especially when Us 49ers Takeover New Orleans Again 🥰🏉🏈🏈

（由 Google 翻译）我们在这家酒店度过了一段美好的时光，这很大程度上要感谢前台的Elie。从我们抵达的那一刻起，她就以真诚亲切的态度迎接我们，让我们感到宾至如归。她竭尽全力确保我们住得舒适，这让我们的入住体验大为改观。她卓越的服务是这家酒店的宝贵财富。 （原文） We had such a wonderful experience at this hotel, and it was largely thanks to Elie at the front desk. From the moment we arrived, she greeted us with a genuine and sweet demeanor, making us feel so welcome. She went above and beyond to ensure our comfort, and it made a huge difference to our stay. Her exceptional service is a true asset to this hotel.

（由 Google 翻译）酒店位置绝佳，就在 Smoothie King 中心附近，景色美不胜收，早餐美味可口，周边环境安全宜人，步行即可到达各个景点，房间干净整洁，床铺舒适。员工 Eloisa 和 Gabby 热情周到……这里真的让我感觉像家一样！我迫不及待地想再次入住。我喜欢酒店员工的热情友好，以及他们提供的优质服务！感谢两位女士让我的周末如此难忘！ （原文） The location of the hotel to the Smoothie King Center with the amazing views, delicious breakfast, walkable/safe area, on the heart of everything, clean rooms and comfy beds, staff accommodations from Eloisa and Gabby… this definitely felt like a home away from home!!! I cannot wait to stay here again. I love when the hotel staff and sweet and friendly and give top notch customer service!!! Thank you ladies for making my weekend so memorable!

（由 Google 翻译）我和妈妈在位于新奥尔良市中心的凯悦嘉轩酒店住了四晚，体验非常棒！我们的房间宽敞、一尘不染、舒适无比，还配备了设施齐全的便利小厨房。早餐美味可口，尤其是现点现做的煎蛋卷，客房服务也很棒。强烈推荐这家酒店，舒适便捷，是您理想的下榻之所！酒店位置也十分便利，步行即可到达法国区。 （原文） My mom and I stayed at Hyatt House Downtown New Orleans for four nights and had a wonderful experience! Our room was large, spotless, and very comfortable, with a convenient kitchenette fully stocked with appliances. Breakfast was delicious—especially the made-to-order omelette station—and housekeeping was great. Highly recommend for a comfortable, easy stay! The location was also very convenient and within walking distance of the French Quarter.

（由 Google 翻译）住宿体验很棒。房间非常宽敞，睡得很好 :) 地理位置便利，步行即可到达法国区（虽然路程稍长，但沿途风景优美）。 早餐很不错，绝对高于美国平均水平，但通常比较拥挤，很难找到座位。 下次还会选择入住 :) （原文） Nice place to stay. Rooms are very, very spacious, had a good nights' sleep :) Convenient location, walking distance to French Quarter (longer walk, but nice route). Breakfast is nice, definitely above average in the US, but tends to be crowded and it's difficult to find a place. I would stay there again :)

（由 Google 翻译）啊啊啊，千万别！ 除非你年纪小，而且不在乎住哪儿，否则就预订吧！否则，如果你是个爱干净的人，注重卫生，不想入住时被老鼠招呼，我建议你换个地方住。我的房间因为墙内传来一股难闻的臭味被换了三次。显然，一只我挚爱的老鼠已经去世了，但没有得到妥善的安葬，就被留在某个地方腐烂。 第三次换房间时，我换到了中间的一间房，发现淋浴间和床单上还残留着之前客人的毛发。长途飞行后，我没再抱怨，抖了抖床单，喷了点来苏尔消毒液，又用在CLEO街角小店买的彗星清洁剂彻底清洁了淋浴间，第二天就立刻退房了。 工作人员的服务真是到位！我不会去那里，因为工作人员很友善，老鼠跟我打招呼后他们热情地迎接我，而且免费饮料也让我很感激。 我还会再来这里住吗？绝对不会！ 我会再来喝一杯免费饮料吗？除非白天老鼠睡觉的时候。 （原文） Aht, Aht, DON'T DO IT! Unless you're on the younger side and don't care where you stay, book it! Otherwise, if you're a clean individual, care about quality and don't want rats greeting you upon check in, then I suggest you find another place to stay. My room was switched 3 times due to a horrific stench coming from inside the walls. Clearly a dearly beloved rat had passed on but without a proper burial, left somewhere to decay. On the 3rd attempt, when I was moved to a middle room, I found hair from previous guests still in the shower and on the linens. After a long flight and without wanting to complain again, I shook the sheets, sprayed them down with Lysol, thoroughly cleaned the shower with some Comet Cleaner I purchased at CLEO's corner store and checked out immediately the next day. THE STAFF WAS ON POINT! I won't ding this location there because the staff was kind, greeted me nicely after the rats said their hello, and the complimentary drink was truly appreciated. Would I stay here again? HECK NO! Would I stop by for another complimentary drink? Only during the day time when the rats are tucked away sleeping.

（由 Google 翻译）⭐️⭐️⭐️⭐️⭐️ 服务简直棒极了！ Jalisa 从头到尾都令人惊艳。她不仅是一位技艺精湛的调酒师，调制的每一杯饮品都完美无瑕，而且在前台也尽心尽力，确保一切顺利进行。她的活力、专业和热情让我在新奥尔良的体验成为最棒的一次。她让我们感到宾至如归，备受呵护，就像家人一样。 如果每个地方都有像 Jalisa 这样的人，世界将会更加精彩。她真的让我们的旅程成为一段难忘的回忆！ （原文） ⭐️⭐️⭐️⭐️⭐️ Absolutely phenomenal service! Jalisa was incredible from start to finish. Not only was she an amazing bartender who made every drink perfectly, but she also went above and beyond at the front desk to make sure everything ran smoothly. Her energy, professionalism, and warm personality made this the best experience I’ve had in New Orleans. She made us feel welcome, taken care of, and like we were part of the family. If every place had a Jalisa, the world would be a lot more fun. She truly made our trip unforgettable!

（由 Google 翻译）千万别住这里。虽然酒店本身对我们三晚的住宿来说还不错，但最后一天的体验却彻底毁了。客房服务人员闯进我们的房间，偷走了我丈夫的索尼无线耳机，还翻了我们的个人购物袋。这是对隐私和安全的不可接受的侵犯。唯一值得庆幸的是管理层迅速而彻底的调查。他们专业地处理了这个问题，最终赔偿了我们三晚的住宿费用。虽然我感谢他们努力纠正，但我永远不会再回到这家让客人的财产受到威胁的酒店。 （原文） DO NOT STAY HERE. While the hotel itself was fine for our three-night stay, our experience was completely ruined on our final day. Housekeeping entered our room and stole my husband's Sony wireless headphones and went through our personal shopping bags. This is an unacceptable violation of privacy and security. The only redeeming factor was management's swift and thorough investigation. They handled the issue professionally and ultimately compensated us for the full three-night stay. While I appreciate their efforts to make it right, I will never return to a hotel where guests' property is at risk.

（由 Google 翻译）到达办理入住手续的地方很忙。给了他们一些信息，然后他们奇怪地要求我们入座，这还是第一次。 但大概8-10分钟后，他们就挥手示意我们回到前台。一位非常友好的Trey很快帮我们办理了入住。可惜的是，他不得不告诉我们，在线预订时选择的景观房没有打扫干净，也没有空房。说实话，当时是3点30分，离入住时间还有30分钟。我觉得我们很幸运能提前入住。如果我再等一会儿，或许我们预订的房间就能空出来了。 然而，我们急着放下沉重的行李，所以欣然接受了靠里的房间。最终结果还不错，因为没有阳光照进来，没把我们吵醒😵😀 房间非常宽敞，配有舒适的特大床。房间很新，很现代，空调也很棒。但没有迷你冰箱真是太奇怪了。也许我在预订时忽略了这个细节。一个吃喝玩乐却没有冷藏设备的城市，怎么能让人享受呢？而且这里没有微波炉。不过，好几层楼都有一间熨衣间。另一个优点是入住期间会赠送两杯免费饮料，这很罕见。还有24小时营业的酒吧！ 优点：地理位置优越。距离赌场不到一英里。距离运河街只有几个街区。价格实惠。24小时营业的酒吧。 缺点：没有冰箱、微波炉或类似小厨房的区域。不提供免费早餐。 （原文） Arrived to a busy check in area. Gave them information and then was strangely asked to be seated, which was a first. But within maybe 8-10 minutes they waved us back to the desk. Where a very friendly Trey quickly checked us in. Unfortunately he did have to inform us that rooms with a view (as selected during online booking) weren’t cleaned and available. To be fair it was 330 and the check in time was 30 minutes away. I suppose we were lucky to get in early. Perhaps if I waited, the room we booked would have become available. However, we desperately wanted to put down our heavy bags so gladly accepted the interior room. And ultimately it turned out fine as there was no daylight coming inside waking us up early 😵😀 The room was very spacious with comfortable king bed. It was updated, modern, and the ac was great. But extremely strange to not have a mini fridge. Perhaps I over looked this detail when booking. How can one enjoy a city that eats and drinks with no way to keep it chilled? Also there’s no microwave. But there was a whole ironing room on several floors. Another plus is the gifted two free drinks during your stay, which is rare. 24 hour bar too! Pros: Great location. Less than one mile from casino. Couple blocks from canal street. Affordable. 24 hour bar. Cons: no fridge, microwave, or kitchenette type area. No complementary breakfast

（由 Google 翻译）这是我在酒店经历过的最糟糕的一次体验。工作人员极其粗鲁，不专业。 抵达后，只有一位男士和一位女士在办理入住手续。等我们前面的人办理完入住手续后，那位男士就去准备饮料了，让我们等了大约10分钟。最后，一位女士过来迎接我们，她只是说了一句：“下一位，请问您需要什么？”我们走上前去，准备办理入住手续。 他们告诉我，我的房间前一天已经被取消了。我之前从未收到过任何通知。事实上，我甚至在入住前大约四天就打电话确认过我的预订。我想我应该联系确认我入住的那位女士，因为前台的女士一直试图告诉我这件事从未发生过。我甚至给她看了我通话记录里记录的酒店号码。我预订很正常，也没有使用任何可疑的网站，所以我不知道到底出了什么问题。除了无法入住房间和被困之外，工作人员还极其粗鲁无礼。我这辈子再也不会去 Moxy 酒店了。快跑！ （原文） This was the worst experience I’ve ever had at a hotel. The staff were extremely rude and unprofessional. Upon arrival, there was one gentleman and one woman checking people in. When the people in front of us checked in, the gentleman went to make drinks, leaving us to wait about 10 minutes. We were finally greeted by the woman who just said, “Next. What do you need?“ We walked up, and attempted to check in. They informed me that my room had been cancelled the day before. I was never informed of this. In fact, I had even called to confirm my reservation approximately four days before my stay. I guess I should’ve gotten the person that confirmed my stay’s name because the woman at the front desk tried to tell me that never happened. I even showed her that hotel’s number logged in my phone call history. I booked normally and did not use any sketchy website so I have no idea what the problem was. On top of being unable to check into a room and being stranded, the staff were extremely rude and disrespectful. I would never in my life go back to another Moxy property. Run!

（由 Google 翻译）我已经入住过两次了，绝对可以说他们是当地最好的酒店之一，而且价格实惠。酒店采用欧式风格，部分设施不在房间内；但房间外的社区氛围和娱乐享受绝对值得一提。服务总是很棒，而且快捷，非常热情周到，沟通也很顺畅。如果你有机会入住，你绝对不会后悔。 （原文） Visited now twice and can definitely say they are one of the best hotels in the area and budget friendly. European style, some of the amenities are outside of your room; but the thought of community and enjoyment out of your rooms is 10/10. The service is always amazing and fast, very accommodating and easy to talk to. If you have the chance go to them, you will not regret it one bit.

（由 Google 翻译）这是一家青年旅舍，不是酒店。房间里没有衣柜、冰箱或微波炉（都在楼下大堂），没有电话，也没有书桌。我参加姐妹会的静修活动时住在这里，领队给我们订的这家酒店让我非常失望。旅舍位置靠近运河街和波旁街。这家旅舍很适合背包客，或许也适合那些急需住宿的人。所有员工都身兼数职，所以可能需要长时间等待。 （原文） This is a hostel not a hotel. No dresser, no in room refrigerator or microwave (they are located downstairs in the lobby), no telephone, and no desk. I stayed at this hotel as a part of a Sisterhood retreat and was appalled our trip leader booked this for us. The location is close to Canal and Bourbon street. This hotel is great for backpackers and maybe those who are in a pinch. The staff all do more than one job so wait times could be long.

（由 Google 翻译）正如其他人所说，这根本谈不上四星级的体验。这可能是我住过的最差的酒店了。 我们最近在这里度蜜月，感觉自己成了酒店的累赘。整个体验感觉就像这家“酒店”的首要任务是去屋顶酒吧的客人。 首先，在我们住的四个晚上里，前台几乎没有提供任何支持（我想他们几乎不回复谷歌评论，就足以说明他们与你的互动有多么少）。 你可能很幸运地在入住期间遇到有人帮忙，但不要指望他们能提供太多帮助。抵达后，他们拿走了我的信用卡作为押金，然后开始随机从我的卡里扣除一大笔钱，尽管我已经预付了预订费。谢天谢地，我们通过英国航空预订了房间，他们处理了这件事并获得了退款，让我们可以好好享受假期了。但前台几乎没有人来帮忙，我怀疑任何一家在没有事先通知你的情况下就主动收取费用的机构。 其次，酒店的墙壁薄如纸，薄到可以听见完整的对话，所以别指望能睡个好觉。从凌晨两点楼顶的客人爬楼梯、在走廊里大喊大叫，到其他客人摔门的声音，你根本无法好好休息。 第三，房间——抵达时只提供两瓶免费饮用水，仅此而已。我们住了四个晚上，房间和咖啡都没换过。装饰陈旧，几乎没有自然光（至少在我们这边）。电梯经常坏，总感觉酒店客人被忽视了，而他们把注意力都放在了Hot Tin和酒店的酒吧上。 不出所料，我们退房时前台空无一人，我也没有收到任何带有收据的确认邮件。我不得不追问（两次）。 （原文） As others have noted, this is far from a 4-star experience. Possibly the worst hotel I have ever stayed in. We recently stayed here as part of our honeymoon and throughout it felt like we were a hinderance on the hotel. The whole experience felt like the priority for this "hotel" were guests attending the roof top bar. Firstly, there was minimal to no support from front desk over the 4 nights we stayed there (I guess the fact they barely reply to Google Reviews shows you what little interaction you'll be getting). You might be lucky to find someone at one point during your stay but don't expect much help. Upon arrival they took my credit card for a security deposit and then started to randomly charge large amounts of money onto it even though the booking had been pre-paid. Thankfully we booked through British Airways who handled the case/get this refunded so we could enjoy our holiday but there was rarely a presence on the front desk to help and I question any establishment that happily will start taking funds without pre-warning you. Secondly, the walls in the hotel are paper thin and I mean, so thin you can hear full conversations so don't expect a good nights sleep. From random roof top guests using the stairs and shouting down the hallways at 2am in the morning to slamming of doors from other guests you won't be getting much rest. Third, the rooms - two bottles of free water on arrival and that's it. We stayed 4 nights and didn't see these refreshed or our coffee. The decor is tired and there is hardly any natural light (well on our side of the hotel at least). The lifts continually broke down and all goes back to the feeling that the hotel guests are the after thought here whilst they focus on Hot Tin and the bars in the hotel. As expected, when we checked out no one was on front desk and I never received any sort of confirmation e-mail with a receipt. I had to chase this (twice).

（由 Google 翻译）酒店本身和员工都很棒。屋顶酒吧景色不错。酒店位置还算可以，但如果你喜欢四处逛逛的话要小心。东南方向环境很好，但西北方向几个街区就比较偏僻了。附近有电车站。 （原文） The hotel itself and the staff were excellent. The rooftop bar has a nice view. The location itself isn't too bad but be careful if you like to wander around. To the southeast was very nice but a few blocks to the northwest gets sketchy. Street car stop is nearby.

（由 Google 翻译）不算太糟糕，但确实很破旧。如果是便宜酒店，应该会更合理一些。但我们每晚要付300多美元，我期望酒店质量更高。床单脏兮兮的，墙上的油漆都掉了，窗帘乱糟糟的，空调像暴风雪一样从天花板吹到床上，冷得要命，风还很大。房间里有一股霉味。一个灯泡坏了（没什么大不了的）。不过位置很棒。电车就在酒店前面。我们可以把车停在酒店后面的街道上，省了停车费。附近很安全，有很多餐馆和商店。酒店内有一家很受欢迎的餐厅和两家酒吧，所以进出酒店的人络绎不绝。 （原文） It wasn't terrible, but it was very run down. If it was a cheap hotel, it would haveade much more sense. But we paid over $300 per night, and I would expect higher quality for that. Sheets were stained, paint falling off the wall, curtains were a mess, air conditioner blew right on top of the bed (from the ceiling) like a blizzard, freezing cold and strong wind. Room smelled very musty. One light bulb out (no big deal). Great location though. Trolley runs right out front. We were able to park on the street behind the hotel, saving parking fees. The area is safe and has lots of restaurants and shops. Popular restaurant and 2 bars inside, so there is a constant flow of people in and out of the hotel though.

（由 Google 翻译）办理入住时，我们发现空调通风口、墙壁和消防喷淋装置上都有黑霉。由于没有同等品质和床型的房间，我们被迫更换酒店。更换酒店后，前台接待员联系我们并告知经理，保证会全额退款。然而，退房时我们仍然被收取了全额房费。入住一小时后（11月8日），我们发邮件给经理确认退房日期。现在已经是11月15日了，仍然没有收到回复，而我们却在11月12日就被扣款了。 绝对不会再住这家酒店。房间令人极其失望。前台服务也很差劲。总而言之，你可以选择其他任何一家酒店，在那里你会受到更尊重的对待。 （原文） Upon checking in we found black mold on our AC unit vents and on the walls and fire sprinkler. We were forced to change hotels as another room of the same quality and beds was unavailable. Upon having to change we were assured by the receptionist, who called the manager, that we would be fully refunded. Unfortunately we were still charged at the end of our stay the full amount. Emailed the manager to confirm the night we checked out after checking in for 1 hour. (Nov.8th) It’s now Nov. 15 with no response and we were charged Nov. 12th. Wouldn’t stay here. Rooms were wildly disappointing. Reception service wasn’t great. Overall you can stay anywhere else and be treated with respect.

（由 Google 翻译）代客泊车/行李员查尔斯非常友好热情，以我们熟悉的南新奥尔良式的热情好客迎接了我们，这正是庞恰特雷恩酒店一贯的待客之道。前台工作人员也同样热情周到。房间的瓷砖和地毯确实需要翻新一下。药柜也显得有些陈旧。咖啡厅和酒吧非常棒。 （原文） Charles at the valet / bellman’s desk was so friendly and kind and greeted us with all the Southern New Orleans hospitality we’ve come to expect from Hotel Pontchartrain. The front desk staff were equally as helpful and welcoming. The rooms do feel like they need a refresh on tile and carpeting. The medicine cabinets have seen better days. The cafe and bar were amazing

（由 Google 翻译）位置不错，也干净。但是千万别花旺季价住这家酒店。附近还有其他更好的精品酒店。同意其他评论里说的，前台服务很差。我们没遇到什么特别严重的事，只是一些小事累积起来让人很烦——比如晚上要好几次去前台要免费水，他们根本不会送到房间。如果你忘了带什么东西，比如迷你牙膏，他们也不会提供。总的来说，这家酒店还行，但绝对不值每晚200美元以上，而且跟彼得保罗酒店或圣文森特酒店完全不是一个档次的。 （原文） Charming location. Clean. But do NOT pay peak season prices for this place. There are other better boutique hotels in the area. Agree with other reviews about minimal support from the front desk. Nothing egregious happened with us - just small things that added up- having to walk down multiple times at night for a complimentary water bottle. It would never get sent to our room. They don’t have any amenities if you forget something like did such as a mini toothpaste. It’s overall an okay pick but not worth more than $200 per night and absolutely not in the same category as Peter and Paul or Hotel St. Vincent.

（由 Google 翻译）我在新奥尔良庞恰特雷恩酒店度过了一段美好的时光！酒店本身美轮美奂——经典、迷人，充满着老派新奥尔良的特色，同时又不失时尚与高雅。 从我们抵达的那一刻起，酒店的服务就令人赞叹不已。代客泊车员Cedrion非常友善周到，让我们的入住和离开都感觉非常舒适惬意。在Jack Rose餐厅，Anne让我们的用餐体验难以忘怀——热情、专业，而且对菜单和鸡尾酒都非常了解。她真的提升了我们整个夜晚的格调，让我们感受到无微不至的关怀。 凭借其迷人的氛围、舒适的客房和卓越的员工，庞恰特雷恩酒店很快就成为了我在新奥尔良最喜欢的酒店之一。我迫不及待地想再来！ （原文） I had such a wonderful stay at The Pontchartrain in New Orleans! The hotel itself is gorgeous — classic, charming, and full of that old-school New Orleans character while still feeling stylish and elevated. From the moment we arrived, the service stood out. Cedrion at valet was incredibly kind and attentive, making arrival and departure seamless and welcoming. At Jack Rose, Anne made our dining experience unforgettable — warm, professional, and so knowledgeable about the menu and cocktails. She really elevated the evening and made us feel taken care of. Between the stunning atmosphere, the comfortable rooms, and the exceptional staff, The Pontchartrain quickly became one of my favorite places I’ve stayed in New Orleans. I can’t wait to come back!

（由 Google 翻译）大堂超级酷。房间虽然不豪华，但宽敞干净。工作人员非常友好。代客泊车员服务很棒，我非常喜欢酒店的停车环境。酒店地理位置优越，步行即可到达市中心大多数主要景点。 （原文） The lobby area was super cool. The room wasn’t anything fancy but it was spacious and clean. The staff was very friendly. The guys at valet were awesome and I really like the parking situation. The hotel is in a great location within walking distance of most major downtown attractions.

（由 Google 翻译）上周末，我和丈夫为了参加在仓库区举办的“白色亚麻之夜”音乐节，入住了这家酒店。距离活动地点仅几步之遥，简直完美！ 走进酒店，我们被宽敞舒适的大堂所吸引。大堂里挂着一幅描绘老新奥尔良的精美画作，以及一幅描绘路易斯·阿姆斯特朗和音乐剧《新奥尔良》的精美壁画。房间里聚集了许多人，还有亲朋好友，他们沉浸在房间的氛围和宁静之中，营造出一种美好的氛围。 我们非常喜欢我们位于三楼、泳池边的安静阳台房，房内有一张舒适的特大床，而且非常干净！双人沙发简直太棒了！ 绝对推荐！ （原文） My husband and I stayed at the hotel to attend WHITE LINEN NIGHT in the wearhouse district this past weekend. Just steps from the occasion, couldn't ask for a more perfect location! Upon entering the hotel we took note of the spacious inviting lobby. It had a gorgeous painting of old New Orleans and a lovely mural featuring Louis Armstrong and musical NOLA. Many people were congregated with friends and family throughout the room enjoying the ambience and serenity of the room; giving a nice feel of the place. Absolutely loved our quiet balcony room off of the swimming pool on the third floor with a comfortable king size bed which was exceedingly clean!!!!! The loveseat was heavenly! Definitely recommend!

（由 Google 翻译）如果你想好好休息，千万别住这家酒店。尽管它离会议中心很近，但我还是给它的位置打1分。位于南彼得斯街的房间就在一家夜总会楼上，而预订时根本没提到这一点。这家夜总会不仅吵得要命，一直持续到凌晨2点，低音炮震得我的床都晃。难以置信的是，酒店在预订房间时竟然没有告知这一点。同一周预订的大多数客人也都是来参加会议的商务人士，他们和我一样对此深有同感。当我打电话向酒店工作人员反映这个问题时，他们却对我充满敌意。此外，酒店正在进行必要的维修，所以第二天早上，在客人没睡好觉之后，维修人员又开始大声喧哗，完全不顾及客人的休息。万豪酒店——你们注意到这些一星评价的趋势了吗？在不透明的情况下收取客人的钱，真是可耻。 （原文） DO NOT STAY HERE if you want any rest. I am giving the location a 1 despite it's proximity to the convention center. The rooms on S. Peters Street are right above a club, which is not mentioned in the booking. Not only is it incredibly loud until 2am, the bass was rattling my bed. It's unbelievable that they do not disclose this when booking the rooms. Most of the people that booked the same week were also working professionals there for a conference who shared my same sentiment. When I called to report this to the staff, I was met with hostility. Additionally, the hotel is doing much needed maintenance so the following mornings after no sleep, there are maintenance people banging around very loudly, first thing in the morning with no regard for people trying to rest. Marriot - Do you see the trend in all of these 1 star reviews? It's shameful to be taking people's money without being transparent.

（由 Google 翻译）我去我的家乡新奥尔良参加一个会议，住了四个晚上。步行到会议中心非常方便。我们遇到的每一位酒店员工都非常友好亲切。小酒馆的食物也很棒！庭院/泳池区美丽而宁静。我们的房间干净整洁，设施齐全。酒店正在进行一些装修，但这丝毫没有影响我们的房间。酒店位置靠近许多餐厅和景点，步行15分钟或乘坐Uber 5分钟即可到达法国区。酒店提供了步行范围内的餐厅列表，这真是太棒了！新装修的大堂非常漂亮！我喜欢裸露的木梁和砖块。它们为大堂营造了一种质朴的氛围，并融合了现代元素。我绝对会向所有前往新奥尔良的游客推荐这家酒店！即使酒店正在装修，我仍然要表扬那些值得称赞的人。这家酒店的管理者值得被嘉奖。我相信，在持续装修的情况下，想要让客人赞叹不已并非易事，然而，酒店的服务、友好氛围和清洁程度都让我惊叹不已。继续努力！我迫不及待地想看看装修完成后的样子！我绝对推荐大家入住！再次感谢您带来的美好住宿体验！ （原文） Traveled to New Orleans, which is my hometown, for a convention. I stayed for 4 nights. The walk to the convention center was very easy. Every member of the hotel staff that we encountered were super friendly and approachable. Food in the Bistro was great as well! Courtyard/Pool area is beautiful and peaceful. Our room was clean and well stocked. There was some renovations happening, but that did not affect our room whatsoever. Location is close to so many restaurants and attractions and just a 15 minute walk or 5 minute Uber ride to the French Quarter. Hotel provided a list of restaurants within walking distance, which was awesome! The newly renovated lobby is absolutely beautiful! Love the exposed wood beams and brick. It gave the lobby a rustic atmosphere mixed with a modern twist. I would definitely recommend this hotel to anyone traveling to New Orleans! Even with renovations going on, I still had to give credit where credit is due. Whoever manages this hotel deserves a reward. I'm sure its not easy to wow your guests with an ongoing renovation, and yet, I was amazed at the level of service, friendliness, and cleanliness. Keep up the great work! I can't wait to see what it all looks like after the renovations are fully complete! I definitely recommend anyone stay here! Thanks again for an amazing stay!

（由 Google 翻译）千万不要入住这家酒店。昨晚在前台的蒂娜态度恶劣，简直像条毒蛇，还当面撒谎。我们昨晚到达时，酒店竟然把我们预定的房间给了别人，尽管我们已经提前全额付款，但酒店却给了我们一间档次更低的房间。那间房间正对着一家音乐厅/夜总会，噪音大到窗户都在震动。我和妻子在房间里待了15分钟后就立刻离开了。我们再次在前台找到了蒂娜，告诉她这家酒店不符合万豪的标准，我们要离开。她当时保证不会收费，会退款给我们。结果今天早上我收到邮件里的账单时才发现，她撒谎了，我们还是被收费了。 （原文） Avoid this property at all costs. Tina, who was behind the desk last night has the demeanor of a pit viper and lied to my face. We arrive last night and the hotel had given away our room, even though we paid in full in advance, and gave us a lower quality room. That room was directly across the street from a concert hall / night club. The noise was so loud that the windows were shaking. After being in the room for 15 minutes, my wife and I promptly left. We spoke with Tina, again, at the front desk, told her the hotel did not meet Marriott standards and that we were leaving. She verified that we would not be charged and would be refunded. I noticed this morning when a bill was in my email that she lied, and we had been charged.

（由 Google 翻译）我们来新奥尔良参加会议，这家酒店离会议中心很近，步行即可到达。 入住体验并不理想。第一印象不太好，因为酒店只提供代客泊车服务，费用根据车辆大小而定，每天 40/45 美元。不过，大堂的气味很棒，工作人员也很好。可惜的是，酒店的好评也仅限于此。 电梯又旧又摇晃，甚至还卡住了。走进房间，令人大失所望。房间狭小陈旧，只有两个小小的抽屉和床头柜，门上还有一台小冰箱，除了饮料什么都放不下。窗户上只有遮光窗帘，根本关不上。白天我们甚至无法拉开窗帘，因为没有窗帘剪来保护隐私。透过窗户，你可以看到其他客房的景象。唉。水槽太小了，几乎放不了东西，尤其是毛巾架盖住了一边，淋浴喷头也少得可怜。我们从周一到周六住在那里，有一天需要客房服务，但他们没来。 我住过好几家万豪酒店，这家酒店完全出乎我的意料。我不会推荐这家酒店给任何人。 （原文） We came to New Orleans for a convention and this hotel was within walking distance to the convention center. It was not a great experience. First impression was not great, as there is only valet parking available at $40/45 a day, depending on the size of your vehicle. However, the lobby smelled fabulous and the staff was nice. Unfortunately, that's where the positive review starts and ends. The elevator is old and wobbly. It actual got stuck for someone. Walking into the room was a great disappointment. It was small and dated, there were only two puny drawers and bedside tables, a small refrigerator with no room for anything other than drinks in the door, and the window only had blackout shade curtains that didn't even close all the way. We couldn't even open the curtains during the day because there were no window shears for privacy. You could look out the window and see into other guests rooms. Smh. The sink was so small, you could barely put anything out, especially because the towel rack covered one side, and the shower head was pitiful. We were there from Monday-Saturday, and we wanted housekeeping for one day, and they didn't come by. Having stayed at multiple Marriott hotels, this was not what I was expecting. At all. I would not recommend this to anyone.

（由 Google 翻译）富尔顿街的噩梦。入住这家酒店是我在新奥尔良所有住宿经历中最糟糕的一次。我的房间正对着富尔顿街，感觉就像房间里开了个夜总会。预订信息里根本没提到房间很吵。此外，电梯和房间一样脏。这家酒店唯一还算可以的地方就是大堂。当我要求换房时，他们却对我充满敌意。工作人员在试图解决问题时态度极其恶劣。我来过新奥尔良很多次，真不敢相信自己会受到这样的待遇……千万别住这家酒店！根本不值得。 （原文） Nightmare on Fulton. Staying here has been the worst experience of any of my stays in New Orleans EVER. My room faces Fulton street and it sounds like there is a night club in my room. No where in the booking does it say loud room. Additionally, the elevators are dirty along with the rooms. The only partially nice part about this place is the lobby. When I asked to be moved I was met with hostility. The staff was rude beyond belief when trying to resolve the issue. I have stayed in New Orleans many times and I cannot believe this is the treatment I am receiving….. DONT EVER STAY HERE. It’s not worth it.

（由 Google 翻译）去短暂度假并不得不说，使用 Amex Hotel Collection。优点：我们得到了升级的房间、餐饮积分和延迟退房，这很好。房间很大，还有阳台，晚上休息放松很不错。游泳池是加热的并且开放到很晚，这是一个额外的好处。而且院子超级可爱。缺点： 工作人员在客户服务方面非常随意。他们只是不太热情而且似乎很喜欢他们的工作。代客泊车很棒。餐厅也杂乱无章，缺乏服务。总的来说，我认为如果您在住宿期间获得额外福利，那么这钱花得值。 （原文） Went for a quick getaway and gotta say, use the Amex Hotel Collection. Pros: We got an upgraded room, dining credit, and late checkout, which was nice. The room was big and had a balcony, which was nice at night to unwind. The pool is heated and open late, which was an added bonus. And the courtyard is super cute. Cons: The staff were very hit-or-miss in terms of customer service. They just weren't very welcoming and seemed to enjoy their jobs. Valet was great. The restaurant was also disorganized and lacking in service. Overall, I say it's worth the money if you get perks with your stay.

（由 Google 翻译）我和我的伴侣经常旅行，对万豪酒店非常忠诚，我们想在新奥尔良的短暂假期期间稍微挥霍一下。 W 酒店的位置非常完美，靠近法国区的所有地方，但酒店又安静又僻静。 我们有一些失望。有一些偷偷摸摸的费用 - 我的预订中添加了一些额外费用，包括我不批准的“可选”捐赠。我们还被告知，由于我们支付了“度假费”（我也没有故意注册），我们在餐厅有 60 美元的信用额度，然后他们试图只为平庸的餐厅提供 30 美元的信用额度。我们在那里吃的晚餐价格过高。他们说他们会调整，但据我所知，他们没有。 最后，我们的房间非常好，但我们提前几个月预订了一间特大号床间，他们给了我们一张双人大床。房间里也非常潮湿（离开时我所有的衣服都是湿的），我们在床上发现了蚂蚁。总的来说，优越的地理位置让我忽略了很多这些问题，但下次我可能会尝试该地区的另一家酒店。 （原文） My partner and I travel a lot and are pretty loyal to Marriott hotels, and we wanted to splurge a little during our short vacation in New Orleans. The location of the W was perfect, it was close to everything in the French Quarter but it was quiet and secluded at the hotel. We had a few disappointments. There were some sneaky fees- several extra were added to my reservation including an “optional” donation that I did not approve. We were also told that we had a $60 credit for the restaurant because of the “resort fee” we’d paid (which I also did not knowingly sign up for) and then they tried to only credit us $30 of that for the mediocre and overpriced dinner we had there. They said they'd adjust it but as far as I can tell, they have not. Lastly, our room was pretty nice, but we reserved a king room months in advance and they gave us a double queen. It was also extremely moist in the room (all my clothes were damp upon leaving), and we found ants in the bed. Overall, the great location made me look past a lot of these issues but I'll likely try a different hotel in the area next time.

（由 Google 翻译）房间很棒。非常别致...非常现代。 非常干净。 该位置就在法国区的中间。一切都在这家酒店的步行范围内。虽然在相同的价格范围内可能有更大/更好的酒店，但并不是所有酒店都可以轻松到达所有地方。 话虽如此，这项服务得到了 2 分，因为工作人员有点鱼龙混杂。 有很多新人在工作，这很好。但他们只能自己解决问题。我们下午 6 点到达，我们被告知他们已经预订了我们的房间，但我们的房间还没有准备好。下午 6 点！！经过大约20分钟的斗争，一名主管进来解决了问题。早餐时出现类似问题。新员工做错了......主管来解决它。一个观察结果是，新员工虽然经常犯错误，但非常有礼貌，非常友善.. 非常抱歉并希望在那里。终身工作人员总是有点生气......有点粗鲁......不觉得有必要为任何事情道歉，而且总是看起来他们根本不想在那里。这似乎不是个人问题......这似乎是站点管理员的问题。除了这个观察之外，我们的整个住宿体验都很棒。 这家酒店有城里最好的贝奈特饼！ （原文） The rooms were fantastic. Very chic ... very contemporary. Very clean. The location is right in the middle of the French Quarter. Everything is within walking distance of this hotel. Although there might be bigger / better hotels in the same price range but all of them don't have such easy access to everything. Having said that, the service got a 2 because the staff was a little mixed bag. There were a lot of new people working which was fine. But they were left to figure things out on their own. We arrived at 6 pm and we were told that they had our reservation but our room wasn't ready. AT 6 PM!! After about a 20 min struggle, a supervisor came in and sorted the issue. Similar issue during breakfast. New staff does something wrong .... supervisor comes and fixes it. One observation is that the new staff, although mistake ridden, are very courteous, very nice .. very apologetic and want to be there. The tenured staff were always a little mad ...were a little rude ... didn't feel the need to apologize for anything and always seemed like they didn't want to be there at all. This doesn't seem like an individual problem ... it seems like a site manager problem. Apart from this observation, our entire stay was fantastic. This hotel has the BEST beignet in town!!!

（由 Google 翻译）W酒店的员工是我见过最友善的员工之一。从调酒师、服务员、前台、经理，甚至清洁人员，每个人都非常出色。房间干净、独特、舒适。泳池和花园区美不胜收。几乎所有我们想去的地方都在步行距离内。我强烈推荐这家酒店。 （原文） The staff at the W was among the friendliest I've ever met. Everyone, from the bartenders, waitresses, front desk personnel, manager, and even the cleaning crew were wonderful. The rooms were clean, unique, and comfortable. The pool and garden areas were gorgeous. Almost everything we wanted to see was within walking distance. I highly recommend this hotel.

（由 Google 翻译）我们入住的时间是12月29日至12月29日。我们意识到，由于新年除夕和CFP游戏，酒店会迎来大量客人，但就我们花的钱而言，我们享受到的服务却与预期不符。我们下午1点到，房间还没准备好（不过没关系，因为我们知道入住时间是下午4点），所以我们把行李寄存了，四处逛了逛。下午4点15分回来，房间还是没准备好。不过这也不是什么大问题，因为我们知道这里人很多。我们去隔壁的酒吧喝了几杯，5点半就到了，酒店仍然没有通知我房间准备好了。于是我去前台问了问，但还是没准备好。这时我明显有些焦躁。我走回酒吧，15分钟后，前台有人过来告诉我，我预订的房间至少还要半小时才能准备好，但如果我需要，同一层楼还有另一间房间可以准备好。我问他有什么区别，他说没有区别。这时已经快到下午6点了，我们7点有晚餐计划，所以我订了房间，这样我们就可以安顿下来准备晚餐了。第二天早上，我感觉有些不对劲，于是上网查看了实际给我们的房间和我们预订并预付的房间，结果他们给我们的房间低了一个档次。所以我们不仅没有得到预订的房间，当我问到差价时，前台的人还骗了我。我不得不再次回到前台，要求他们退还差价。当时没有经理批准，所以我不得不等到当天晚上晚些时候再去前台确认。最后他们终于搞定了，但就是麻烦。那天晚上我们房间里也没有热水，所以我们不得不先洗了个冷水澡才出门。有一天早上，我的朋友还想订香槟和草莓送到我们房间，她告诉我，前一天她不得不联系前台好几次，因为一直没人给她回电话。如果这家酒店不是被贴上“豪华”酒店的标签，我大部分情况都能忽略不计（除了前台工作人员当面说房间不一样），但这是我们为我的生日计划的一次特别旅行，它根本达不到我们对W品牌的期望。 （原文） Our stay was from 12/29-1/2. We realize that with NYE and the CFP game the hotel was going to have an influx of people, but for the amount of money we spent, the service we received just didn’t match up. We arrived at 1pm and the room wasn’t ready (no issue since we knew check in was at 4pm) we were able to leave our bags and walk around for a bit. We came back at 4:15pm and the room still wasn’t ready, again not a big deal since we knew there are a ton of people here. We go to the bar next door and have a few drinks and 5:30pm rolls around and I still have not been contacted about my room being ready, so I go to the front desk and ask, but it is still not ready. At this point I’m visibly agitated. I walk back to the bar and 15 minutes later someone from the front desk comes up to me to let me know that the room I booked would not be ready for another half hour at the minimum, but they have another room on the same floor that is ready if I want that. I asked him what the difference was and he said there was no difference. At this point it was almost 6pm and we had dinner plans at 7pm so I took the room so we could get settled and ready for dinner. The next morning something wasn’t sitting well with me so I went online to look at the room that was given to us vs what we booked and prepaid for and the room they gave us was a lower tier. So not only did we not get the room we booked, the person at the front desk lied to me when I asked what the difference was. I then had to go back down to the front desk and ask them to refund me the difference. There wasn’t a manager in to approve this so I had to wait until later that evening and check with the front desk again. In the end they were able to do it, but it was just a hassle. That night there was also no hot water in our room, so we had to take cold showers before we went out. My friends also tried to order champagne and strawberries to our room one of the mornings and she told me she had to reach out to the front desk several times the day before since no one ever called her back. If this wasn’t branded as a “luxury” hotel I would be able to look past most of this (except the front desk associate lying to my face about the different rooms), but this was a special trip we planned for my birthday and it was just not up to the standards we expect from the W brand.

（由 Google 翻译）我同意其他一些评论者的观点，这家酒店与 W 品牌不一致。它并不像网站上的图片那样——游泳池和泳池区很小，房间在网上看起来不错，但正在分崩离析（东西从墙上掉下来，脏浴帘，枯死的植物），而且非常暗。一些工作人员（代客泊车、客房服务员、调酒师）都很棒，但我们在整个住宿期间几乎没有得到房间服务。我们不得不不断地追着清洁人员去拿更多的毛巾，因为淋浴间的排水不正常，所以地板上都是水。然而，尽管我们拥有万豪旅享家会员资格（即延迟退房并在那里住了一个星期），但出发当天上午 11 点他们还是敲门让我们离开房间。根本不推荐——不值这个价格，而且绝对不是一家四星级酒店。 （原文） I agree with some of the other reviewers, this hotel is not consistent with the W brand. It is not as pictured on the website- the pool and pool area are TINY, the rooms look nice online but are falling apart (things falling off the walls, dirty shower curtains, dead plants) and VERY dark. Some of staff (valet, room attendant, bartender) were great but we barely got our room serviced our entire stay. We had to keep chasing down cleaning staff to get more towels since the shower doesn’t drain properly so gets water all over the floor. However, they were banging down our door to get us out of the room at 11am on departure day even though we have Marriott Bonvoy status (I.e. late check out and had stayed there a week). Would not recommend at all- not worth the price and definitely not a 4star hotel.

（由 Google 翻译）虽然房间没有微波炉和冰箱，但酒店的位置非常理想。代客泊车很方便，而且我的车停在同一栋酒店大楼的封闭式停车场，让我感到很安心。服务很好，但房间有点小。装修风格也不错。 （原文） While the room lacked a microwave and refrigerator, the hotel's location was ideal. Valet parking was convenient, and I felt secure knowing my car was in their gated parking garage in the same hotel building. The service was good, but the room was small. The decor was good.

（由 Google 翻译）我们每年至少来新奥尔良一次，通常住在 Quarter House。我们通常很喜欢这里。但今天的服务简直糟透了！我们上午 11:30 左右就到了，房间还没准备好，没问题，但是等了好久才有人来拿行李。 他们说房间准备好后会打电话，但又一次失败了，没有人打电话，但那里已经坐着两个人了。我 2 点左右回来查看，他们说房间准备好了，然后就让我们去一个房间，但我们找不到！于是我回到前台，他们给了我们另一个房间。所有电视都没有使用说明，我们有智能电视，但我们甚至无法打开当地的 NFL 比赛，只有一个遥控器可以控制两台电视。我们又打了电话才让他们把行李送到房间。这是怎么回事？房间还不错，就是太小了！我还得从前台得到答复！一点也不开心！ （原文） We come to New Orleans at least once a year, and usually stay at the Quarter House. We usually love it here. But today the service was utterly dismal! We arrived early around 11:30 am, the room wasn't ready, no problem, but then it took an extraordinary amount of time for someone to take the luggage. They said they would call when the room was ready, another fail, no one called, yet there were 2 people sitting there ,I came back to check around 2, they said the room was ready, they proceed to tell us to go to a room, which we can't find! So I returned to the front desk and they give us another room. None of the TV's have instructions, we have smart TV's, but we couldn't even get the local NFL game on, only one remote for 2 TVs. Again it took us calling to get the luggage delivered to the room. What is going on here? The room is fine but very small! And I had to get lip from the front desk! Not at all happy!

（由 Google 翻译）这家小酒店还不错。房间大小适中，床也很舒服。我唯一不满的是细节方面，墙壁上的损坏没有及时修复，客房清洁服务只到下午3点。这意味着下午3点以后任何额外的需求都无法得到满足。感觉员工根本不在乎客人的感受。酒店位置绝佳，去法国区各种活动都很方便。 （原文） Nice little hotel. Rooms are decent sized. Beds are very comfortable. My only issue is the lack of the attention to detail wall damage not repaired, housekeeping only until 3pm. This means anything extra you need is impossible to get after 3pm. It feels like staff just don't care. Location of this place is perfect for all French quarter happenings.

（由 Google 翻译）我刚从这家酒店退房，不推荐入住！酒店和房间真的需要彻底清洁一下。我房间楼上的施工噪音不断，更糟糕的是，我还在房间里发现了一只蟑螂！经理Aura提到，楼与楼之间距离很近，她无法控制其他建筑的噪音。如果在入住前了解一下我房间附近的施工情况就好了。 经理Aura提供的唯一帮助就是帮我换房间。由于我已经决定退房换酒店，我问她能否至少帮我支付每晚38美元的停车费，以弥补旅途中换房的不便。她说她无能为力。我对这家酒店非常失望。 作为分时度假业主，我认为这家酒店应该从分时度假业主的名单中移除。我本来可以去新奥尔良旅游，但现在却因为行李箱里有蟑螂而不得不花一整天时间洗衣服。澄清一下，我家里没有蟑螂，所以蟑螂肯定是从这家酒店来的！之前看了一些评论后，我有点犹豫要不要住这里，但现在我会更仔细地听取其他人的意见。 （原文） I just checked out of this hotel, and I do not recommend staying here! The hotel and rooms could really use a deep cleaning. I experienced constant banging from construction above my room, and to make matters worse, I found a roach in my room! The manager, Aura, mentioned that the buildings are close together and she can't control the noise from other buildings. It would have been helpful to know about the construction near my room before I checked in. The only accommodation offered by Manager Aura was to move me to another room. Since I had already decided to check out and move to another hotel, I asked if she could at least validate the $38 a night parking fee for the inconvenience of having to switch rooms during my trip. She stated that there was nothing she could do. I am extremely disappointed with this establishment. As a timeshare owner, I believe this hotel should be removed from the list for timeshare owners. Instead of touring New Orleans, I now have to spend a day washing clothes because the roach was in my suitcase. To clarify, I do not have roaches at home, so it definitely came from this hotel! I was hesitant to stay here after reading some reviews, but now I will pay closer attention to the opinions of others.

（由 Google 翻译）在这里度过了一个长周末。地理位置优越，安全措施也很棒，尤其是对年纪较大的客人。 然而，我们无法在整个住宿期间使用游泳池。当我们向前台提出这个问题时，他们告诉我们去另一家酒店使用他们的游泳池。“他们只是额外收费使用游泳池”。我们理解意外的发生，但前台工作人员Serenity的回应非常粗鲁。我们预订的部分住宿是看中了游泳池的可用性和使用权。然后我们又说凌晨3点就要出发去机场。然而每天早上我们到达时，凌晨时分都空无一人。Serenity一边和我们说话，一边刻意地把她的舌环戴在牙齿上。她对我们的行为非常不专业，也很粗鲁。 预订六人间时，请注意其中两张床是可折叠的，一张是大床。我发现这完全是虚假宣传，因为这根本不是真正的六人间。可折叠的床非常不舒服。而且这些房间不适合放两张折叠床垫，因为它们位于一居室之前的同一个起居区。 其他评论的夸大宣传让这家酒店彻底失望了。 （原文） Stayed here for a long weekend. The location was absolutely wonderful. The safety measures were Great, especially for older guests. However, we were unable to use the pool for the entirety of our stay. When bringing this up to reception clerks, we were told to go to another hotel and utilize their pool. “ That they just charge extra to utilize pools”. We understand accidents happen however this was a quite rude response from the front desk, clerk Serenity. A portion of our stay was booked around the availability and access to the pool. Then we brought up that we had to leave for the airport at 3 AM. And every morning we showed up there was no one there in the early morning hours. Serenity continued to put her Tongue ring through her teeth Pointedly while talking to us. Her behavior towards us was beyond unprofessional and rude. When booking a six person room be aware that two of the beds will be pullouts with one queen. I found this to be highly false advertising as this was not truly a six person room. The pullout beds were incredibly uncomfortable. And the rooms were not meant for two pull out mattresses as they were in the same living area before the one bedroom. All the hype of the other reviews made this hotel a complete letdown.

（由 Google 翻译）我喜欢这个地方。它很干净，位置稍微偏僻一些，所以不会受到派对噪音的干扰。非常适合家庭入住。服务一流。我唯一不满的是，有时候管道噪音比较大，不过考虑到这栋楼有些地方已经有50到200年的历史了，这也在意料之中。价格合理，交通便利。是我们最喜欢的住宿地点之一。 （原文） I like this place. It is clean, a bit off the beaten path, which means you dont get the noise from the parties. Family friendly. The service is top notch. The only complaint I have is that there is quite a bit of pipe noise at times, but that is kind of expected, the building is between 50 and 200 years old in places. Good rate, easy access. Is one of our favorite places to stay.

（由 Google 翻译）如果我知道我会走进什么样的酒店，我绝不会入住或花钱。我可以忍受老建筑和不太友善的员工，但是当我把辛苦赚来的钱花在房间上时，我希望房间干净整洁。我们刚到房间时，冰箱里有散落的葡萄。到处都是头发，马桶座圈上也是如此。浴室地板上有死蟑螂。当我看到这些时，我对床有了感觉，于是我检查了一下——首先，床上用品很恶心，看起来像是 1000 年前的。拉开被子，你就知道床单上有一只活蟑螂在爬。然后我把枕头翻过来，枕套上到处都是白点，我只能想象那是陌生人的体液。枕套上还有灰烬。最重要的是，踢脚线看起来好像从来没见过掸子。好像一棵树死了才会这么脏。哦，当我告诉前台管理人员，甚至向他们展示了我发现的所有东西的照片时——如果我在这里工作，让顾客发现这些东西我会感到尴尬——他们甚至连一句道歉都没有。他们给了我一封电子邮件，让我把照片发过去。如果他们的清洁工作这么糟糕，我只能想象清理他们的邮箱也不是经常做的事。他们只问我是否想换房间。我换了房间，我的新房间没有肉眼可见的虫子，而且我已经付了钱，决定尽量利用这个糟糕的情况。地理位置是住在这个地方的唯一好处，这很方便，因为它促使你大部分时间都在户外度过。 （原文） I would never lay my head at or spend my money on this hotel if I knew what I was walking into. I can handle an old building and less than pleasant staff, but when I’ve spent my hard earned money on a room, I expect it to be clean. There were LOOSE GRAPES IN OUR FRIDGE WHEN WE FIRST GOT TO OUR ROOM. Hair all over the place, ON THE TOILET SEAT. Dead roaches on the bathroom floor. When I saw that I just had a feeling about the bed and checked it - first of all the bedding is disgusting and looks 1000 years old. Pulled back the comforter and whadaya know there is a live roach crawling on the sheet. Then I flipped the pillows over and there were white spots all over the pillowcase which I can only imagine were a stranger’s bodily fluids. And ASH ON THE PILLOW CASES. On top of that the baseboards look like they have never seen a duster. Like a tree had to die and be that dirty. Oh and when I told management at the front desk and even showed them pictures of everything I found - everything I would be embarrassed to have a customer find if I worked here - there was not so much as an apology. I was given an email to send the pictures to. If they suck this bad at cleaning I can only imagine cleaning their email box is not a regular practice either. They only asked if I wanted to switch rooms. I switched and my new room didn’t have any bugs visible to the naked eye, and I had already paid at that point and decided to make the most of a bad situation. The location is the only benefit of staying at this place and that is convenient because it prompts you to spend the majority of your stay OUTSIDE.

（由 Google 翻译）太爱这里了！就像第二个家一样💙。从1999年就开始来了。谢谢爸爸妈妈，让我们见识了新奥尔良的美好！ （原文） Love this place! It's like home away from home 💙. Been coming since 1999. Thanks, Mom & Dad, for showing us what a wonderful place New Orleans is!

（由 Google 翻译）位置优越、干净整洁的酒店。如果您期待免费早餐，那就算了。早餐只是一些劣质的杂货店糕点，至少是过期一天的。如果您想提早入住 - 即使您到达时房间是空的 - 也需要支付额外费用。酒店提供收费的延迟退房服务，这是一项加分项。如果您通过服务预订，还会有其他隐藏费用。每次入住的清洁费将近 90 美元，我不记得在预订时在哪里看到过这笔费用。我们住了 3 晚，他们只打扫过一次房间。工作人员很友好，但几乎没有提供任何实际帮助。在任何情况下，您都不能带任何客人到酒店或游泳池，即使他们不会提前告诉您。这是 2 星级，而不是 3 星级。 （原文） Decent clean hotel in a good location. If you’re looking forward to the free breakfast forget about it. It was just some sub par grocery store pastries that were a day old at the least. If you want an early check in - even if your room is available and empty when you arrive - there is an additional fee. There is a late check out option for a charge which is a plus. There are also other hidden charges if you book through a service. Almost $90 cleaning fee per stay that I don’t recall seeing anywhere when I booked. They also only cleaned the room once for our 3 night stay. The staff is friendly enough but scant by way of any actual help. You cannot bring any guests to the hotel or the pool at all under any circumstances even though they don’t tell you that up front. It’s a 2 star not a 3 star.

（由 Google 翻译）强烈推荐梅尔罗斯大厦酒店，10/10！地理位置绝佳，步行6分钟即可到达法国人街，10分钟即可到达法国区。房间宽敞明亮，干净整洁，床铺舒适。入住和退房手续简便快捷。酒店提供早餐和咖啡，非常贴心。这个价格绝对超值，感觉就像在自己家一样。 （原文） 10/10 recommend melrose mansion. The location was the best. It was a 6 min walk to Frenchman street and 10 min walk to the quarter. The rooms were really beautiful and spacious and very clean. Beds were very comfortable. Check in and check out was easy. Breakfast and coffee in the morning was a nice touch. For the price, you really can’t beat it. Felt like home away from home

（由 Google 翻译）Emily、Brittany、Ashley 和 Michael 太棒了！他们把房间打理得干净整洁，给我们带来了南方人的热情好客，还为我们提供了最漂亮的房间。我强烈推荐这里，下次我们再来新奥尔良的时候一定会再来的。——Curtiss 和 Shalana Harris （原文） Emily, Brittany, Ashley, and Michael were so awesome! They kept the place beautiful and clean, gave us that southern hospitality, and provided us with the most beautiful room. I would recommend this place many times over and will definitely return when we visit NOLA again. —-Curtiss and Shalana Harris

（由 Google 翻译）这是一栋非常漂亮的维多利亚式老房子，配备了现代化的舒适设施。房间不多，这使得它成为一个非常特别的地方。 这就是我们选择它的原因。它距离主要景点仅几步之遥，但地处安静的街区。 Michael、Emily 和 Ashley 非常乐于提供建议，无论是去哪里吃饭，还是如何到达某个地方。 游泳池很棒，因为天气太热，我们回来后就去了游泳池。 这是一个放松身心的好地方…… 如果我再去诺拉，我会住在梅尔罗斯大厦。 温暖、舒适、优雅，小巧。 停车场很棒！ （原文） It's a very nice victorian old house, with the modern comfort. Few rooms. Which makes it a very special place. Thast's why we chose it. And that It''s at walking distance from the main spots, but on a quiet neighborhood. Michael, Emily and Ashley were very good at giving tips or advice. Wether where to eat, how to get to some place. The pool is great, and as it was so hot, when we came back we went to the pool. It's a nice place to chill out, relax... If I go bavk to Nola, I 'll stay in Melrose Mansión. Warmth, cozyness, elegance, small . The parking lot is great.!!!

（由 Google 翻译）我太喜欢在梅尔罗斯庄园的住宿体验了！这里氛围超棒，艾米丽更是热情周到，给了我很多很棒的建议。非常感谢你们的悉心照顾，让这次旅行如此特别！ （原文） Absolutely loved my stay at Melrose Mansion. You can’t get a better sense of place and Emily is an absolute superstar with the coolest recommendations. Thank you for taking such great care of me, you made this trip so special!!

（由 Google 翻译）漂亮的建筑，舒适的房间，绝佳的地理位置，还有漂亮的泳池。艾米丽更是棒极了——热情好客，活力四射！她的建议和推荐都非常出色，而且她本人也很有趣！ 总而言之，一切都很完美。（除了早餐。不过，我来新奥尔良可不是为了品尝早餐的。） （原文） Beautiful building. Great room. Perfect location. Nice pool. And Emily was fantastic - so welcoming and enthusiastic! Her advice and recommendations were superb. And great company! Overall, everything was ideal. (Except the breakfast. But then, I didn’t come to New Orleans to sample breakfasts.)

（由 Google 翻译）我的新宠！所有员工都非常热情友好。酒店环境优美，步行即可到达所有好玩的地方！我们非常喜欢住在这里，以后还会经常来！ （原文） My new favorite place! Staff were all very welcoming. A beautiful property within walking distance to all of the fun! We loved staying here and will be back many more times!

（由 Google 翻译）这已不再是我们十多年来体验过的 1896 年的奥马利之家。这里曾是南方好客的典范，如今已不复当年。从桌上枯萎的鲜花到堵塞的管道和厚厚的污垢，再到由于碎片和景观枯萎而无法进入露台，一切都令人失望。老板莎莉试图纠正这些问题，但很快发现管理对她来说是一项挑战。网站上的大多数照片都来自前老板，她对客人的任何要求都了如指掌。没有吹风机，没有个人浴袍，住三晚只提供两条浴巾，马桶堵塞，我们朋友房间的床单不得不更换，因为拉开被子时，床单上粘着一绺头发。一瓶半空的水在客厅桌子上的杯垫上放了四天。我们到达时，我们套房隔壁的房间里有人正在找美容师做睫毛。她非常乐于助人，联系了莎莉来开其中一个房间，因为钥匙卡住了。莎莉到达后，她向我道了歉，说美容师正在用洗手池打扫，万一我们的浴室里有小睫毛就不好了！ （原文） This is not the same 1896 O’Malley House we have experienced over 10 years. What was once an example of southern hospitality is no longer the case. From dead flowers on the table to clogged plumbing and deep grime and no access to the patio due to debris and dead landscape it was disappointing. Sally the owner attempted to make it right but it was quickly evident the management is challenging for her. Most of the photos on the website are from the old owner who was impeccably aware of anything guests would require. No hair dryer, no personal robes, two bath towels for a three night stay, clogged toilet, sheets in our friends room had to be changed as there were clumps of hair on the sheet when the covers were pulled back. A bottle of water that was half empty sat on a coaster in the sitting room table for four days. When we arrived there was a room adjacent to our suite where someone was getting their lashes done by an esthetician. She was very helpful and contacted Sally to come and open one of the rooms because the key was jamming. When Sally arrived she apologized in case there were small eyelashes in our bathroom because the esthetician was using the bathroom sink to clean up!

（由 Google 翻译）非常棒的住宿体验！地理位置优越，位于一个安静的街区，远离市中心，但乘坐有轨电车前往市中心也很方便。萨莉女士是一位非常棒的房东，她真心希望客人住得舒适——您只需提出要求/办理入住即可。这里提供的服务比较灵活，但非常热情周到。远离法国区的喧嚣，享受片刻宁静也很不错。我还会再来的！ （原文） Wonderful stay! Good location in a quiet neighborhood more removed from the city centers, but easy to access them via the streetcar. Ms. Sally is a great hostess and genuinely cares about you enjoying your stay - all you have to do is ask/check-in. It's more of a hands-off service style, but very hospitable and polite. Also nice to have a break from the hustle and bustle of visiting the French Quarter. I will be back!

（由 Google 翻译）我和我的丈夫在这个可爱的感恩节周住在住宿加早餐酒店。莎莉女士迎接了我们，她亲切地告诉我们有关住宿的所有详细信息。她很专业、友好、热情！第二天早上，我们遇到了我们出色的厨师詹妮弗！她告诉我们那天早上要吃什么；我们的菜单很美味！我们吃了几个自制的煎饼、新鲜水果、咖啡、牛奶和果汁。我们在早餐时遇到了一些也来新奥尔良的好人。我们的房间时尚、美丽、古色古香、干净。我们住在二楼的6号房间。我们立即注意到有两瓶水在等着我们，真是贴心！ 床很舒服，房间很安静。浴室柜台有点小，但对于房子的年龄来说是正常的。 第二天早上，詹妮弗夫人灿烂的笑容迎接我们，并再次向我们介绍了今天的早餐！今天我们吃了鸡蛋砂锅、培根、薯饼和新鲜水果。食物棒极了！ 我们注意到桌子上有我们从未尝试过的果酱。我们问詹妮弗太太是否可以吃一个英式松饼来搭配果酱。她说，当然！ 此外，莎莉夫人总是愿意帮助我们解决任何问题或回答我们可能遇到的任何问题。她非常热情好客，让我们感到真正的感激！ 我们一定会回来的！ （原文） My husband to be and I stayed at this lovely Bed and Breakfast Thanksgiving week. We were greeted by Mrs. Sally who graciously told us all the details we would need to know regarding our stay. She was professional, friendly and welcoming! The next morning we met our fantastic chef, Jennifer! She told us about what we would be eating that morning; our menu was delicious! We had several homemade pancakes, fresh fruit, coffee, milk, and juice. We met some nice folks at breakfast also visiting New Orleans. Our room was stylish, beautiful, quaint and clean. We stayed in Rm 6 on the second floor. We immediately noticed there were 2 bottles of water waiting for us, which was a nice touch! The bed was comfortable and the room was quiet. The bathroom counter was a bit small, but normal for the age of the house. The next morning Mrs. Jennifer’s big smile greeted us and once again updated us on the today’s breakfast! Today we had egg casserole, bacon, hashbrowns and fresh fruit. The food was amazing! We noticed a jam on the table that we had never tried. We asked Mrs. Jennifer if we could have an English muffin to try with the jam. She said, of course! In addition, Mrs. Sally always offered to help us with anything or answer any questions we may have. She was super hospitable and made us feel truly appreciated! We will definitely be back!

（由 Google 翻译）马里兰州哥伦比亚 6 2 服务很棒，但房子需要一些帮助！ 1896 O'Malley House 点评 昨天点评 虽然房子干净安静，但急需一些细心的呵护。 浴室里“可调节”的淋浴喷头老旧、腐蚀，无法调节；马桶上方的毛巾杆从墙上脱落；盥洗台明显被水浸湿，木质踢脚板也剥落了；水槽排水塞坏了，吹风机的过滤器堵塞了。房间的自动门没有固定在门框上，前楼梯下陷了几英寸，老年客人爬上顶层台阶既困难又危险。 唯一的亮点是房屋看护人 Jennifer。她非常热情、乐于助人、热情好客！早餐总是很丰盛，热腾腾的，美味可口！当我们提到需要为设备添加额外的电源插头时，她迅速为我们提供了一根带多个插座的延长线（任何住宿设施都应该配备多个电源插座或插排）。当我们告诉她房间里没有电视遥控器时，她也迅速为我们提供了一个新的。 尽管酒店存在一些明显的缺陷，但Jennifer的热情好客让我们的入住体验非常愉快。 （原文） Columbia, Maryland 6 2 Great service but the property needs help! Review of 1896 O'Malley House Reviewed yesterday Although it was clean and quiet, the property was in bad need of some TLC. In the bathroom the "adjustable" shower head was old, corroded and could not be adjusted, the towel bar over the toilet was coming off of the wall, the vanity obviously had water damage and the wood toe-kick was peeling, the sink drain plug was broken and the hair dryer filter was clogged. The automatic door closer to the room was not attached to the door frame and the front stairs had settled several inches making it difficult and dangerous for older patrons to navigate the top step. The only bright spot was Jennifer the house sitter. She was very warm, helpful and welcoming! The breakfasts were always well-served, hot and delicious! When we commented on the need for additional electrical plugs for our devices, she promptly provided us with an extension cord with multiple outlets (multiple electrical outlets or a plug-strip should be a standard in any sleeping accommodation). When we told her that there was no TV remote in the room, she promptly provided us with a new one. The warmth of Jennifer's personality made the stay a pleasant experience in spite of the glaring shortcomings of the property.

（由 Google 翻译）我在奥马利之家度过了愉快的时光！来镇上工作并参加 Porgy's Seafood 的活动，非常喜欢住在镇上这个更安静的地方。开车前往我在该区需要做的事情很方便，但也是晚上步行前往当地餐馆的理想地点，而且就在运河街电车线上。路边停车很方便，就在前面。该物业经过精心改造和维护——我的房间很干净，床又豪华又舒适。詹妮弗是一位出色而有趣的主人——对我的整个访问非常有帮助，她的早餐很美味！我以后所有诺拉之旅肯定都会住在这里，并且强烈推荐。感谢你们给我们带来了愉快的住宿体验！ （原文） I had an excellent stay at the O'Malley House! Was in town for work and an event at Porgy's Seafood and really enjoyed staying in this calmer, quieter part of town. It was a convenient drive to things I needed to do down in the Quarter but was an ideal location for walking at night to local restaurants and is right on the Canal St tram line. Street parking was easy and always available right out front. The property has been really thoughtfully converted and maintained--my room was clean and the bed was plush and comfy. Jennifer was a phenomenal and fun host-- super helpful my whole visit and her breakfasts are delicious! I will definitely be staying here for all my future Nola visits and would very much recommend. Thanks for a great stay, y'all!

（由 Google 翻译）这家华丽的旅馆真是一个美妙的发现！布伦特很棒，每天早上为我们准备周到而美味的早餐，并分享这座历史悠久的房子和周边地区的有趣故事。虽然房子很大，但是整个住宿的感觉很悠闲，很舒服。我们的房间很大，有一张舒适的床和宽敞的浴室。每个房间都是独特且不同的，增加了这所房子的吸引力。感谢 1896 O'Malley House 给我们带来了一次精彩的诺拉之旅！ （原文） This gorgeous inn was a wonderful find! Brent was great, preparing thoughtful and delicious breakfasts for us every morning and sharing fun stories of the historic house and surrounding area. Although the house is grand, the entire stay felt laid back and very comfortable. Our room was huge with a comfortable bed and spacious bathroom. Every room is unique and different though, adding to the allure of this house. Thank you 1896 O'Malley House for a fantastic NOLA visit!

（由 Google 翻译）上周末，我和女儿享受了一次女孩旅行，庆祝她大学毕业，1896 年的奥马利之家 (O'Malley House) 和我们的主人布伦特 (Brent) 让我们的周末旅行变得更加特别。 房子漂亮、干净、充满特色和氛围，布伦特每天早上的早餐优雅而美味。这比一个平淡无奇的酒店好多了！布伦特非常友好和风度翩翩，我们很高兴与他谈论这座房子和这座城市的历史，他回答了我们的问题并给了我们一些很好的建议。 尽管我们一直留意周围的环境，但从房子步行到附近的有轨电车站时，我们从未感到不安全。我们唯一的问题是时间不够！所以我们必须再次回去，当我们回去时，我们肯定会住在 1896 O'Malley House！ （原文） My daughter and I enjoyed a girls' trip this past weekend to celebrate her graduation from college, and the 1896 O'Malley House and our host Brent made our weekend trip even more special. The house is beautiful, clean, full of character and ambiance, and Brent's breakfast each morning was elegant and delicious. It was much better than a dull and mundane hotel! Brent was so friendly and personable, and we enjoyed talking with him about the history of the house and the city, and he answered our questions and gave us some good recommendations. We never felt unsafe while walking from the house to the nearby streetcar stop, although we stayed aware of our surroundings. Our only problem was NOT ENOUGH TIME!! So we will have to go back again, and when we do, we will most definitely stay at the 1896 O'Malley House!

（由 Google 翻译）总的来说，这家赌场给我留下了深刻的印象。虽然位置不太好，但赌场本身很可靠。我以前听到过很多关于Boomtown的负面评价，但我的体验非常棒！！！我每周至少去三天。Penn Play的奖励绝对是我在任何赌场体验过的最佳选择。强烈推荐！！！唯一的缺点就是位置和机器之间的距离太近了。 （原文） Overall I was impressed by this particular casino. Location isn't great but solid casino. I heard so many negative things in the past about Boomtown but my experience was GREAT!!! I go at least three days a week.. The Penn Play rewards are the absolute best I've experienced at any casino. Highly recommend!!! Only negative things I have is location and the machines are really close together.

（由 Google 翻译）我和丈夫从休斯顿过来，在爵士早午餐上吃了一顿，Wendy 太棒了！她以积极的态度解答了我们所有的疑问。她的客户服务堪称一流。我迫不及待地想再来，她太棒了！ （原文） My husband and I visited from Houston and ate at the Jazz Brunch and Wendy was phenomenal! She met all of our concerns with a positive attitude. Her customer service is top tier. I can’t wait to visit again she was amazing!

（由 Google 翻译）如果能得到公正合理的对待，我会给更高的评价。 这家店环境不错，大部分员工也很友善。但有一桌客人，其中一位员工态度非常傲慢。 后来，我男朋友的酒水被停止供应……他并没有喝醉，也没有闹事，只是站在桌边看着朋友打球，自己则休息了一会儿。他向一位走动的调酒师要了三杯酒，给桌上的其他人（甚至不是他自己），因为其他客人没能得到服务。结果却被告知他不能再点酒了。我和他朋友点的酒都比他多。我不明白为什么他被停止供应，而我们和周围点了更多酒的人却没有被停止供应。这真是令人沮丧。 （原文） Would be more stars if was treated correctly and fairly. Place is nice. Most staff is nice. There was on table where one of the employees was very judgmental. Then later on my boyfriend was cut off from drinks… was not drunk. Was not making any scenes was standing watching his friend play at the table while he took a break from playing. He asked a walking bartender for 3 drinks for people at the table (not even himself) because other people couldn’t get service at the table. And was told he could not order anything more. I myself and his friend had more Drinks than him. Not sure why he was cut off but not us or the people who had ordered more around him. Very frustrating

（由 Google 翻译）我们每次都来这里，体验从未有过不好。工作人员都认识我们，而且一切都很友好。你自己感受一下吧。我们在这里住了很多年，每次都过得很愉快。这里很可爱，很迷人，多年来一直很受欢迎。我们来谈谈安全问题——你完全不用担心。 （原文） We come here every time and we have never had a bad experience. The staff knows us and everything is always so nice. Judge for yourself. We have been staying here for years and always had a great time and stay. It is cute and charming and approving over the years. Let’s talk about safety—you do not have to worry.

（由 Google 翻译）在Boyou Market Express的体验非常棒，Brittany女士和Giselle女士的专业和乐观的性格让我受益匪浅！她们耐心又友善！她们的客户服务值得嘉奖！ 在赌场遇到一位名叫Brianna的服务员，体验糟透了。我和丈夫玩老虎机，点了两杯啤酒。我丈夫只剩下一美元小费，而我的机器上还有钱；Brianna给了他一杯啤酒，然后把我的啤酒拿了回去，尽管我正在玩老虎机，正准备在下一轮给她小费，结果我拿出了彩票。我一直都给小费，以为这是可选的；但她却很粗鲁，如果我把钱花光，只要我在玩老虎机，就应该可以免费获得饮料，而我的老虎机上还有超过200美元的奖金。 （原文） Had a great experience at Boyou Market Express due to the professional and upbeat personality of Ms Brittany and Ms Giselle! They were patient and kind ! Their customer service deserves an award! Horrible experience with casino floor waitress names Brianna. I and my husband was playing the slots and ordered 2 beers, My husband only had one dollar left to tip and I had money on the machine; Brianna gave him a beer and took mine back even though I was gaming and was going to tip her next round when I took out my ticket I always tip and thought it was optional; she was rude about it and if I spend my money I should be able to obtain complimentary drinks as long as I am gaming which I had over 200 on my machine in a bonus.

（由 Google 翻译）我在赌场进进出出一整天后，却被禁止再进去，因为我的身份证件对他们来说无效。不过就像我说的，我在这里待了一整天，遇到了三班倒的人，他们都让我用美国政府签发的护照进去，就连刚才拒绝我入场的那位女士，也让我进去了。我甚至都没喝酒，就觉得他们是因为吵闹之类的原因把我赶出去。我整个周末都订了个房间，现在他们不允许我再进赌场了，我不得不缩短行程。我从来没有对他们的员工做出过任何不雅行为，也没有做过任何不尊重员工的事，所以我才觉得我是被赶出去的。 （原文） After all day of being in and out of casino I wasn’t allowed back in because of my form of id to them wasn’t valid but like I said I’ve been here all day and came across 3 different shifts of people and all of them allowed me in with my US government issued passport identification and even the lady that denied me entry now, earlier allowed me in. I’m not even drinking to think they were trying to kick me out due to being rowdy or something like that. I had gotten a room for all weekend and now I’m having to cut it short cause they don’t allow me back in casino. I was never ugly or disrespectful to their staff or anything to think I was kicked out for my own doing.

（由 Google 翻译）三层甲板的服务糟透了，明明说是无烟区，却还是有人在上面抽烟，保安四处走动，仿佛根本没看到或闻到烟味似的。三层甲板的调酒师甚至不会走来走去看看你是否需要喝点什么，她们只想站在吧台后面和保安聊天，玩手机。每次你上三层甲板，都是这样，真是太荒唐了。 （原文） The service is very horrible on the 3rd deck it's suppose to be smoke free but people still be up there smoking security walks around like they don't see are smell it. The bartender girls on the 3rd deck don't even walk around to see if you need a drink they just want to stand behind the bar and talk with security and play on the phone it's ridiculous that's every time you go on the 3rd deck.

（由 Google 翻译）早餐不包含在房费里，但你可以得到一张代金券。可惜他们没告诉你，代金券只提供两种选择。 🙄 这家“餐厅”只用了5张桌子，服务员的服务很慢，就普通食物而言（如图所示），标准餐费17.00，然后他们会在你不知情的情况下加收20%的费用，哪怕只有1到2个人。😡 在我们之后30分钟到达的其他桌子，比我们早10到15分钟才上菜，但他们借口说厨房忙不过来，无法满足我的“附加要求”。请注意，我的“附加要求”是他们没有把我的早餐选项做成三明治。这意味着他们的工作量减少了，因为他们不用把它堆放起来。而且，由于“后备”太多，我们点的普通食物看起来要等很久。 除了厨房有点小瑕疵之外，房间很棒，非常干净宽敞。露台门可以装个小把手，这样就可以从外面关上了。还有一些其他的维护和油漆需要刷，但总的来说，我们对房间很满意。 服务员和门服务人员的服务很棒。请注意，这里没有停车位，代客停车每晚要额外收费 50 美元。预订时他们不会告诉你这些。😕 希望能有去会议厅的班车之类的服务。或许可以和其他酒店合作提供这项服务？ 💙 考虑到酒店离波旁街只有几个街区（也许两个），所以你听不到太多派对的噪音，只能听到开车经过的人的吵闹声。这一点我印象非常深刻。 （原文） Breakfast isn't included but you get a voucher. Unfortunately they don't tell you the voucher only gives you 2 options. 🙄 The "restaurant" only used 5 tables with waite services slow at best for basic food (as seen in photo) eivh they charge 17.00 for std then they add 20% guiltywithout your awareness for just 1 or 2 ppl.😡 Other tables that came in 30 mins after us got served 10 to 15 min before us but gave us an excuse that the kitchen was backed up and couldn't do my "add-on request. Mind you my "add-on" was that they not mack my breakfast option a sandwich. Thismeans less work for them because they don't have to stack it. Plus there "backed up" was much so the basic food we got look so longer. Other than their kitchen flop the room was great, very clean and spacious. The patio door could use a small handle on it so you can close it from the outside. There were some other upkeep and coats of paint needed but over all we were happy with the room. The valet and door man provided great service. Pleases note there is no where to park and valet cost $50.00 extra dollars a night. They don't tell you that when looking to book. 😕 Would have liked a shuttle or something to the conference hall. Maybe team up with other hotels to provide this?? 💙 Given the fact the hotel was just a few blocks away from Bourbon st (maybe 2) you couldn't hear too much noise from the parties, only loud ppl driving by. I was very impressed by this.

（由 Google 翻译）工作人员非常乐于助人，彬彬有礼……从服务台到代客泊车员，甚至保安，无一例外。我从未对酒店员工如此印象深刻。房间非常舒适，酒店位置优越，步行几分钟即可到达各种活动场所。我一定会再来的。谢谢假日酒店的员工 （原文） Staff were extremely helpful and polite... From the service desk to the valet and even the security guard. Don't think I've ever been this impressed with hotel staff. Room was very nice and the hotel location was ideally located to where the action was just a minute walk away. Would definitely come back. Thank you holiday inn staff

（由 Google 翻译）我们于10月5日至9日入住，总体来说非常喜欢这家酒店。酒店感觉非常干净安全，我们遇到的每一位员工都很友好，乐于助人。值得一提的是，退房时我们额外获得了一个小时的早餐，我们非常感激。 不足之处在于“含早餐”的优惠。价格上宣传的是每日双人全套早餐，但实际服务很慢，菜单也比较有限。第一天早上，我们等了大约20分钟才拿到咖啡并点餐，之后又等了更久才拿到账单。食物本身很美味，份量也很足，但延迟让我们作为游客的行程安排难以顺利进行。我们还被告知需要支付20%的小费，这对于预付的含早餐价格来说很意外，而且价格说明中也没有明确说明。 最后，入住时并没有告知我们Quench风味/气泡水机包含在便利设施费中。我们花了大约30美元买了瓶装水才发现它。 我已经给管理层发了邮件，要求退还部分未使用的早餐费用，并分享了反馈，但目前还没有收到回复。我们很乐意再次入住，因为酒店和团队都很棒，但如果沟通更清晰，早餐服务更快捷，效果会更好。 （原文） We stayed Oct 5–9 and overall loved the property. The hotel felt very clean and safe, and every staff member we met was friendly and helpful. Shoutout for the extra hour at checkout, which we really appreciated. Where things fell short was the “breakfast included” benefit. The rate advertised a full breakfast daily for two, but it was a slow sit-down service with a limited menu. On our first morning, we waited about 20 minutes just to get coffee and place an order, then more time to receive the check. The food itself was tasty and portions generous, but the delays made it hard to keep our schedule as tourists. We were also told a 20% gratuity was expected, which was surprising for a prepaid breakfast-inclusive rate and wasn’t clear in the rate description. Lastly, we were not told at check-in about the Quench flavored/sparkling water machine included in the amenity fee. We spent about $30 on bottled water before discovering it. I’ve emailed management to request a partial refund of the unused breakfast portion and to share this feedback, but have not received a response yet. We’d happily return because the hotel and team are great, but clearer communication and faster breakfast service would make a big difference.

（由 Google 翻译）位置绝佳，价格也很合理，就在法国区。房间干净舒适，空间宽敞。礼宾部经理艾迪的服务非常棒。他会认真倾听你的需求，并指导你完成预订和旅游安排，而且不会强迫推销。 （原文） Very nice and reasonable price for being right in the French Quarter. Clean & very comfortable with large rooms. We had excellent service from the concierge Eddie. He listens to what you are hoping to do and guides you through the process to arrange reservations & tours, with out being pushy.

（由 Google 翻译）这是我这辈子最糟糕的酒店体验！我一进门，前台的女士就对我态度恶劣，似乎根本不想帮我。我的酒店价格被抬高了400多美元，而这笔钱我三个月前就已经通过hotels.com的App预订了。他们还试图告诉我，我的付款方式不被接受。我从外州长途跋涉过来，却遭遇了如此无礼的接待。这绝对不是我在新奥尔良这样的新城市会遇到的待遇。看了其他酒店的评论后，我一点也不惊讶，这显然表明他们不懂如何待客。千万不要预订这家酒店！！你会后悔的！ （原文） Worst hotel experience of my life! As soon as I walked in the lady at the front desk gave me nothing but attitude. Seemed totally put off to help me. Increased my hotel stay price by over $400 which by the way was already booked through hotels.com app 3 months prior. Tried to tell me my forms of payment wouldn’t be accepted. I traveled a very long distance from out of state to be greeted in a disrespectful manner. Definitely was not the way I was expecting to be greeted in a new city like New Orleans. After reading other reviews for this hotel I am not surprised, clearly shows they don’t know how to treat customers. DO NOT BOOK AT THIS HOTEL!! You will regret it!

（由 Google 翻译）我们的房间古雅别致，枕头非常舒适，环境也很干净。灯光有点暗，可以改善一下，但总体来说还不错。卫生间面积很大，唯一的问题是淋浴间是开放式的，由于没有隔断，水会流到地上。服务很棒，员工热情周到，很有礼貌。酒店位置离波旁街只有一个街区，距离我们想去的地方都不超过20分钟。 我们 总而言之，这是一次不错的体验。 （原文） Our room was quaint and exceptional the pillows were very comfortable and the environment was clean. The lightning was a little dim and could be better but it was decent enough. The restroom was a good size the only thing was the shower was open and water would run out onto the floor because of no barrier Service was great with the employees being very cordial and respectful The location was just a block away from Bourbon Street & no more then 20min away from anywhere we wanted to be We All in all a decent experience

（由 Google 翻译）我们在这里住了一晚，非常满意。入住手续办理得很快。地理位置优越，步行即可到达一些美食餐厅和波旁街。房间干净宽敞，床很舒服。工作人员都非常友好。 （原文） We stayed here for one night and was very pleased. The check in was quick. The location is great as it's within walking distance of some good eats and bourbon street. The room was clean, spacious and the beds were comfortable. The staff were all very nice.

（由 Google 翻译）总体来说，体验相当不错。有几个优点值得一提。地理位置优越——就在法国区边缘，所有主要旅游景点都在步行距离内，考虑到新奥尔良停车难的问题，这非常方便。建筑本身有些老旧，但他们进行了高质量的翻新，看起来干净整洁，保留了老城区的魅力。客房服务也很好。他们每天都会打扫，还为我们四个人准备了四套毛巾，这在同类型的酒店中相当罕见，通常你需要去前台询问。总的来说，这是一个不错的住宿地点，没有太大的缺点。 （原文） Overall pretty good experience. There are a few good things to highlight. The location is ideal - right on the edge of the French District, all major tourist attractions were within the walking distance, which, given huge parking issues in New Orleans, is very convenient. The building itself is old, but they did a quality renovation and it looks neat and tidy with the old city charm preserved. Room service is also good. They cleaned daily and left four sets of towels for the four of us, which is quite a rare case in this type of hotels, normally you have to go to the reception and ask. Again, a nice place to stay overall, no major drawbacks.

（由 Google 翻译）今天入住。对酒店的第一印象不错。和很多人一样，我对一两个街区外每天45美元的停车场感到很惊讶。停车时，我正试图倒车到靠墙的狭小空间，服务员冲我大喊大叫。他没有丝毫道歉，尽管他看得出来他明显惹恼了我。散步后我们回到房间，我发现床是斜的。浴室也不能用。我打电话给前台，前台员工不太友好，不过她派了个维修工来，虽然只是暂时修好了，但现在又不行了，我太累了，没空争论或换房间。所以，就这样吧。好的方面是，房间和酒店整体感觉非常干净，我很喜欢这一点。 （原文） Checked in today. Initial impression of the hotel is nice. I was also surprised like many others of the $45/day parking a block or two away. Upon going to park, the attendant was yelling at me as I was trying to back into a very tight space next to the wall. He was not apologetic in any way even though he could tell he had visibly upset me. When we returned to our room after a walk, I noticed the bed is slanted. And the bathroom doesn't function. The front desk associate I called was not overly friendly, however she did send a maintenance man who very temporarily fixed the issue, but it is now not functioning again and I am too tired to argue or move rooms. So it is what is. On a positive note, the rooms and hotel in general do feel really clean so I love that about it.

（由 Google 翻译）我的房间看起来就像刚刷过漆，换了新家具一样。我不喜欢的是，提前一个多月订好房并付了所有费用后，每天还得额外付50美元的押金。押金可以退还，但我希望能提前知道。预算有限的人可能没有那么多钱。 （原文） My room looks like it was just updated with new paint and furnishings. What I didn't like was after making and paying for everything up front and over a month in advance I had to pay $50 a day extra in deposits. The deposits are refundable but I would have like to have known ahead of time. Anyone on a budget vacation might not have had the funds.

（由 Google 翻译）出于诸多原因，我强烈不推荐入住这家酒店。我的入住体验非常糟糕。 1. 房卡只要接触手机一次就会失效，必须返回前台重新激活。我入住两天期间发生了四次这种情况，非常令人恼火。 2. 所谓的“免费”早餐简直惨不忍睹。他们只提供一份热腾腾的Gaga粉和冷冻香肠。面包种类有限，而且没有无麸质面包。 3. 没有瓶装水，只能在各楼层的自动售货机购买。冰块也只在两层楼有。 4. 房间门在别人开关时声音很大。 5. 熨衣板坏了。 6. 除了11月8日白天值班的那位金发棕卷发的男士之外，其他前台工作人员都显得很不耐烦。他是唯一一个态度友好的。可惜我没记住他的名字。 新奥尔良有很多其他选择。我以后绝不会再住这家酒店。 （原文） I would not recommend staying here for so many reason. Had a terrible experience. 1 - if you touch your key to your phone even once, the key deactivates and you have to go back to the front desk to get it to work again. Happened 4 times in my two day stay. Very frustrating. 2 - the “free” breakfast is pitiful. They serve you the hot portioner of powdered Gaga and frozen sausage. Limited bread options, no gluten free 3 - no bottled water, only in the vending machines which are located on various floors throughout. Ice is only located on two floors. 4 - Room doors are very loud when others open/close. 5 - Iron board was broken 6 - front desk staff is bothered if you have a problem except the gentleman with blonde/brown curly hair that worked on 11/8 during the day. He was the only nice one. Didn’t catch his name. There are MANY options in New Orleans. I won’t stay here again.

（由 Google 翻译）所有工作人员都非常友好和乐于助人，他们对狗狗和孩子都很友好，这真是太棒了。全家都去了。我想说的是，早上需要穿过停车场。每天早上停车场里到处都是静脉注射的废物，对我的狗狗来说非常不安全。有些甚至连盖子都没盖。除此之外，我们明年还会再住这里。 （原文） All of the staff was really friendly and helpful their dog friendly and kid friendly, which was amazing cuz.The whole family got to go. I would say that the parking garage needs to be walked through in the morning. There was IV waste all over the parking lot every morning, super unsafe for my doggo. Some of them didn't even have the caps on. Other than that, we will stay there again next year

（由 Google 翻译）这家酒店位于法国区，交通便利。酒店干净整洁，装修时尚，但仍保留着法国区的氛围。我们一定会再次入住这里。酒店干净整洁，装修时尚。所有员工都非常友善，乐于助人。我们在贝斯特韦斯特圣克里斯托弗酒店度过了一段美好的时光。 （原文） This hotel is very convenient in the French Quarter. Very clean and updated but still has the French Quarter feel. We will definitely be staying here again. The hotel is very clean and updated. All the staff are very kind and helpful. We had a wonderful experience at the Best Western St. Christopher.

（由 Google 翻译）这大概是我住过的最差的酒店了。我在这里住了四天，淋浴从来没有热水。我早上试过不同的时间洗澡，结果都一样。酒店管理人员说是因为酒店客满了……这根本不是借口。我的洗手池也坏了，总是积水，我跟管理人员说了之后，他们派来的人竟然直接把排水塞拔掉了……真是个笑话！ （原文） This is probably the worst hotel I’ve ever stayed at. I’ve been here for four days and there has never once been hot water in the shower. I tried showering at different times in the morning and it made no difference. The management said this was because the hotel was full… not a good excuse. My sink is also broken and just fills up with water, and when I told this to the management whoever they sent just removed the drain stopper… What a joke of a place.

（由 Google 翻译）✨ 新奥尔良市中心的瑰宝！✨ 这家酒店美极了！从踏入酒店的那一刻起，一切都显得温馨而时尚。房间宽敞典雅，拥有私人阳台更是锦上添花——无论是清晨小酌咖啡，还是傍晚放松身心，感受城市氛围，都堪称完美。🥂🌆 床铺舒适得令人难以置信——在探索了一整天的法国区后，仿佛沉浸于云端。🛌💤 服务也同样出色；与我互动的每一位员工都竭尽全力，确保我拥有美好的住宿体验。 说到地理位置……它就在新奥尔良市中心。没错，这意味着这里熙熙攘攘、生机勃勃（这座城市不眠不休！），但说实话，这正是它的魅力所在。如果您想体验真正的新奥尔良活力，这里绝对是您的理想之选。 🎶✨ 总的来说，这是一次非常棒的体验——氛围很棒，服务很棒，留下了难忘的回忆。我绝对会再次入住这里，而且我已经在计划下次再来这里了。强烈推荐！🌟🌟🌟🌟🌟 （原文） ✨ A Gem in the Heart of New Orleans! ✨ This hotel was absolutely beautiful! From the moment I stepped inside, everything felt inviting and stylish. The rooms were spacious and elegant, and having a private balcony was such a treat—perfect for sipping coffee in the morning or winding down in the evening while taking in the city vibes. 🥂🌆 The beds were unbelievably comfortable—like sinking into a cloud after a long day of exploring the French Quarter. 🛌💤 The service was outstanding too; every staff member I interacted with went above and beyond to make sure I had a wonderful stay. Now, the location… it’s right in the heart of New Orleans. Yes, that means it’s bustling and lively (this city never sleeps!), but honestly, that’s part of the charm. If you’re here to experience the real New Orleans energy, you can’t ask for a better spot. 🎶✨ Overall, it was a fantastic experience—great atmosphere, great service, and unforgettable memories. I’d absolutely stay here again, and I’m already planning my next trip back. Highly recommend! 🌟🌟🌟🌟🌟

（由 Google 翻译）我们于10月16日至21日入住。首先要说的是前台服务非常棒。Dexter人特别好，确保我们住得舒适愉快。Richard也给了我们很多有用的建议。我们的房间也很不错，非常安静。所有员工都非常友好。唯一美中不足的是没有咖啡机或免费咖啡站。总而言之，我们住得很开心。 （原文） We were there 10/16-10/21. The 1st thing was the awesome front desk. Dexter was the best and made sure our stay was great. Richard had alot of great advice. Our room was also good. It was always quiet. Your whole staff was always friendly. So the only- was no coffee maker or free coffee station. All and all we had a great stay.

（由 Google 翻译）这家酒店太棒了！！价格比商务酒店更合理。干净整洁，客房服务人员很棒，餐厅的服务员和调酒师、行李员和前台都很棒！！屋顶酒吧很棒，有泳池，还有舒适的座位……我唯一的抱怨是调酒师说的那杯酒是迈泰鸡尾酒……根本喝不下去！！餐厅的调酒师太棒了。酒店很漂亮，员工也很友善，地理位置优越，靠近运河街和波旁街，还有手推车！！！我还会再来的！！ （原文） This hotel was awesome!! Price was more reasonable than business hotels. Clean, great housekeeping staff, wait staff and bartenders in the dinning room, bellman and reception all great!! Roof top bar is awesome w/ pool and comfortable places to sit.....my only complaint was the drink the bartender claimed was a mai tai.....it was undrinkable!! The bartenders in the restaurant are fantastic. But beautiful hotel with very kind people in a perfect spot close to Canal St., Bourbon st. And the trollies!!! I will be back!!

（由 Google 翻译）首先说说优点……房间非常宽敞干净，床很舒服，还有充足的活动空间。浴室也很大，步入式淋浴间很棒。我同意一些评论，觉得家具有点过时，配色方案偏暗，以棕褐色和棕色为主。房间里有大小合适的冰箱，可以放水瓶，但没有咖啡/茶壶。事实上，酒店早上也不在大堂提供免费咖啡。健身中心规模不大，但配备了所有必要的设备。屋顶泳池、大堂酒吧/餐厅也很不错。 说说缺点……入住时，酒店说隔天打扫一次，对我来说还好。但第二天下午6点，我的房间仍然没有打扫。前台不负责任，说：“这是客房服务的问题，我应该跟客房部经理说。”我要求和值班的酒店经理谈谈，她保证我的房间会在第三天第一时间打扫干净。直到当晚5:30才有人来打扫。他们显然在清洁时间安排上出了问题，所以提前通知一下。总而言之，我觉得Tchoupitoulas街上的Kimpton酒店是更好的选择（去年我住过那里），价格相同（而且客人还可以免费喝咖啡），但Nopsi也不错。 （原文） First the good....The room is very spacious and clean with a comfortable bed and ample space to spread out. Bathroom is also quite large and the walk-in shower was great. I would agree with some reviews that the furnishings are a bit outdated and the color scheme is somewhat dark with tans and browns. Nice sized refrigerator in room for your water bottles, but there is no coffee/tea maker. In fact, the hotel does not offer free coffee in the lobby either in the mornings. Fitness center was small, but had all the necessary equipment. Rooftop pool, lobby bar/restaurant were also very nice. Now the bad....upon check-in hotel said cleaning would be every other day which for me is fine. But on the second day at 6p my room was still not serviced. Front desk took no responsibility and said "It's a housekeeping issue and I should speak to the housekeeping manager." I asked to speak to the hotel manager on duty and she promised me that my room would be cleaned first thing on day #3. It wasn't serviced until 5:30p that evening. They clearly have an issue with cleaning schedules so be forewarned. All in all I think the Kimpton down on Tchoupitoulas St is a better option (stayed there last year) for the same price point (and free coffee for guests), but Nopsi isn't a bad alternative.

（由 Google 翻译）根本算不上四星级酒店。首先，我的房间里有一股怪味。卫生纸的质量就像公共休息站的一样。最让我恼火的是，我的信用卡上竟然被神秘扣了35.03美元。我给会计部门打了两次电话，只是语音留言，没人接。我会让我的信用卡发卡机构处理这件事。 酒店也有一些亮点值得一提。虽然卫生纸质量很差，但浴室还算宽敞。我房间的景色很糟糕，但从屋顶看出去，景色相当不错。酒店的位置虽然不是最好的，但也还不错。你想去的地方步行或坐车很快就能到。 就我个人而言，以后我不会再住这家酒店了，但你可能会喜欢它。不妨试试，说不定它会很棒。显然有些人喜欢这个地方。祝你好运！ （原文） Not even close to a 4 star hotel. There was a weird smell in my room for starters. The toilet paper was of the quality one might find at a public rest stop. The final straw was a mystery charge on my credit card for $35.03. I’ve called accounting twice and only had a conversation with voicemail, with no returned phone call. I’ll let my credit card issuer handle it. There were a few bright spots worth noting. Despite the poor quality of toilet paper, the bathroom was rather large. My room had an awful view, but from the rooftop, it’s rather nice. It’s not in the best location, but it’s not bad. Where you want to be is a manageable walk or quick ride away. Personally, in the future, I will stay away, but you might love it. Take a gamble, maybe it will be great. Obviously some people like this place. Good luck!

（由 Google 翻译）这家酒店位于新奥尔良一个比较安静的地段，去波旁街打车很便宜，位置也不错。但这家酒店确实有过辉煌的时期。我们之前住的房间是敞开的，水管也出了问题。他们给我们换了一间新房间，但水槽下面的水管漏水，电视也坏了。 服务员态度很好，马上就来修水管了，但电视还是一直出问题。后来，晚上11点以后，走廊里正在举行婚礼，醉汉们在喊叫，我打电话给前台，他们回复说“婚礼刚结束，很快就结束了”，当时我们正想睡觉。如果婚礼在我们这层楼举行，那为什么还安排我们住在那里？酒店房间还没订满。 酒店内的餐厅价格也高得离谱，晚餐和早餐的质量也如此。 不过，床很舒服，房间也基本干净，但就像我说的，房间比较旧了。 我可能不会再住这里了。还行，但不值这个价。 （原文） In a quieter part of NOLA, with cheap Ubers to Bourbon street, it’s a solid location. But the hotel has definitely seen better days. Our first room was propped open and had a plumbing issue. They gave us a new room that had a leaking pipe under the sink and a broken TV. The serviceman was very pleasant and immediately came to fix the pipe, but the TV kept having issues. Then there was a wedding and drunk people shouting in the halls after 11pm and when I called the front desk their response was “wedding just got out, it’ll be over soon” while we were trying to sleep. If the wedding party was on our floor, why did you put us there then? The hotel was not sold out. Restaurant on site was also grossly overpriced for the quality of the dinner and breakfast. That said, beds were comfortable and room was mostly clean, but like I said, older. I’d probably pass on staying here again. It was okay, but not worth the high price.

（由 Google 翻译）非常棒的酒店！我用Capital One积分预订的，结果办理入住时他们说我没有预订记录。仔细核对所有信息后，他们发现Capital One弄错了我的预订信息等等。总之，我确实有预订，他们也纠正了这个错误。那位拿着Dred's酒水的先生给了我两张免费葡萄酒券。我得以上楼去酒吧逛了一圈。 （原文） Very nice hotel! I had booked with my capital one points and then when I went to check in they stated I disnt have a reservation. After careful review of everything they noticed that capital one had the wrong first maker etc. long story short I did have one and they corrected the misunderstanding. The gentleman with the Dred’s gave me two free wine passes. I was able to go upstairs and check the bar.