(Google による翻訳)私はこのホステルで一日だけ滞在しましたが、サービスの面であまりにも非良心的だと感じ、この記事を残します。
飛行機の遅れのために夜遅くに到着しましたが、オーストラリアの他のホステルとは異なり、ここはレイトチェックインのための最低限の配慮でした。ほとんどのホステルはフロントが閉鎖された後も鍵の受け渡しを可能にするシステムを用意していますが、この宿泊施設は午後7時以降にチェックインを希望する場合は、事前に連絡する必要があります。
問題は、忙しいスケジュールにより事前確認が難しい場合です。そんな方にはこの宿泊施設を絶対におすすめしません。
レイトチェックインは午後11時まで可能で、チェックインをお見逃しなくなった場合は返金できません。レイトチェックインには100 AUD、つまり1泊分の宿泊料金に相当する金額が追加で必要です。どのホステルでも、このレベルの金額を課していませんでした。
スタッフの態度も非常に残念でした。むしろ事前に確認できなかった私たちの責任だと恥ずかしい態度を見せました。もちろん、私たちも忙しかったスケジュールのため、十分な確認ができなかった部分は認めます。しかし、レセプションの締め切り直前「いつ来るか」というメールだけを送っただけで、以後連絡には一切返事がなく、チェックイン関連のお知らせもあらかじめ詳しく説明していません。
宿泊施設の位置もそれほど良いわけではありませんでした。サービスよりもお金だけに集中したところという印象を消せませんでした。
是非このホステルは避けてください。むしろYHAのような、より手頃な価格でフレンドリーなサービスを提供する宿泊施設をお勧めします。
I only stayed at this hostel for one night, but I’m writing this review because I found their service to be extremely inconsiderate and money-driven.
Due to a flight delay, I arrived late at night. In my experience staying at various hostels around Australia, most of them are prepared for late arrivals — even if reception is closed, they usually have a system in place to provide keys or entry instructions. However, this hostel only operates reception until 7 PM, and if you want to check in after that, you must contact them in advance.
If you're on a busy schedule and unable to check these details ahead of time, I strongly recommend avoiding this place. Late check-in is allowed only until 11 PM, and if you miss that window, there is no refund. Even worse, they charge an additional 100 AUD for late check-in — the same price as one night's stay. No other hostel I’ve stayed at in Australia charged this much for a simple late check-in.
The staff were also unapologetic and blamed us for not checking the policy in advance. Admittedly, we were busy and missed some details, but the hostel didn’t provide clear advance instructions either. They simply sent a vague email just before reception closed asking when we would arrive — and then didn’t respond to any messages afterward.
The location isn't great either, and overall, the place seems more focused on squeezing extra money from guests than providing decent service. Everything about this hostel gave off the impression that they care more about profit than hospitality.
Please avoid this hostel if you can. Instead, I recommend staying at YHA or other more affordable and service-oriented options.
(原文)
저는 이 호스텔에서 하루만 머물렀지만, 서비스 면에서 너무 비양심적이라고 느껴 이 글을 남깁니다.
비행기 지연으로 인해 밤늦게 도착했는데, 호주 내 다른 호스텔들과 달리 이곳은 늦은 체크인을 위한 최소한의 배려조차 없었습니다. 대부분의 호스텔은 리셉션이 닫힌 시간 이후에도 키 수령이 가능하도록 시스템을 마련해 두지만, 이 숙소는 오후 7시 이후 체크인을 원할 경우 반드시 사전에 연락을 해야만 입장이 가능합니다.
문제는, 바쁜 일정으로 인해 사전 확인이 어려운 경우입니다. 그런 분들께는 이 숙소를 절대 추천하지 않습니다.
늦은 체크인은 오후 11시까지 가능하며, 만약 체크인을 놓치게 되면 환불이 전혀 불가능합니다. 심지어 늦은 체크인에 대해 100 AUD, 즉 1박 숙박비에 해당하는 금액을 추가로 요구합니다. 어느 호스텔에서도 이런 수준의 금액을 부과하지 않았습니다.
직원의 태도 역시 매우 실망스러웠습니다. 오히려 사전에 확인하지 못한 저희의 책임이라며 뻔뻔한 태도를 보였습니다. 물론 저희도 바빴던 일정으로 인해 충분한 확인을 못한 부분은 인정합니다. 그러나 리셉션 마감 직전 ‘언제 오느냐’는 메일만 보냈을 뿐, 이후 연락에는 일절 응답이 없었고, 체크인 관련 공지도 미리 자세히 설명하지 않았습니다.
숙소의 위치도 그리 좋은 편은 아니며, 전반적으로 모든 부분에서 손님에게 추가 비용을 받으려는 태도가 뚜렷하게 느껴졌습니다. 서비스보다 돈에만 집중된 곳이라는 인상을 지울 수 없었습니다.
부디 이 호스텔은 피하시길 바랍니다. 차라리 YHA와 같은 더 저렴하면서도 친절한 서비스를 제공하는 숙소를 추천드립니다.
I only stayed at this hostel for one night, but I’m writing this review because I found their service to be extremely inconsiderate and money-driven.
Due to a flight delay, I arrived late at night. In my experience staying at various hostels around Australia, most of them are prepared for late arrivals — even if reception is closed, they usually have a system in place to provide keys or entry instructions. However, this hostel only operates reception until 7 PM, and if you want to check in after that, you must contact them in advance.
If you're on a busy schedule and unable to check these details ahead of time, I strongly recommend avoiding this place. Late check-in is allowed only until 11 PM, and if you miss that window, there is no refund. Even worse, they charge an additional 100 AUD for late check-in — the same price as one night's stay. No other hostel I’ve stayed at in Australia charged this much for a simple late check-in.
The staff were also unapologetic and blamed us for not checking the policy in advance. Admittedly, we were busy and missed some details, but the hostel didn’t provide clear advance instructions either. They simply sent a vague email just before reception closed asking when we would arrive — and then didn’t respond to any messages afterward.
The location isn't great either, and overall, the place seems more focused on squeezing extra money from guests than providing decent service. Everything about this hostel gave off the impression that they care more about profit than hospitality.
Please avoid this hostel if you can. Instead, I recommend staying at YHA or other more affordable and service-oriented options.