The 50 best hotels in Miami

Omg, where do I even start? I came to Miami for my birthday, just a few days before a wellness conference, and ended up having the best birthday ever! They surprised me with a cake in my room and another one during dinner at Los Fuegos…it was beyond special. From the moment I arrived, part of the staff greeted me with a warm “Welcome home”… I can’t remember everyone’s names, but every single butler was incredibly kind and helpful. A special thank you to Gracielo, who helped me move my belongings to Casa Faena, and to the spa receptionist and the boutique team, who were both so sweet and attentive. They even brought me a glass of champagne while I relaxed in the spa’s resting area. truly the best birthday experience ever. My heart is full!

My recent stay at the Faena Hotel Miami Beach was nothing short of exceptional. From the moment I arrived, the level of service and attention to detail set this property apart from any other luxury hotel I’ve visited. The staff at Faena truly go above and beyond—every encounter felt warm, genuine, and professional. Whether it was the front desk, the concierge, or the servers at the restaurant, everyone was attentive without being intrusive, always anticipating what I needed before I even asked. The dining experience was one of the highlights of my visit. The restaurant at Faena is absolutely stunning—beautifully designed with elegant decor that balances sophistication and comfort perfectly. The atmosphere feels both intimate and grand, making it ideal for any special occasion or a refined night out. The food was beyond delicious—every dish was crafted and presented with Michelin-level precision. From the first bite to the last, you can taste the quality of ingredients and the creativity of the chefs. The presentation was true artistry, and each plate looked almost too beautiful to eat. The waiters deserve special recognition for their impeccable service. They were knowledgeable about every detail on the menu and made excellent recommendations that enhanced the entire experience. Their professionalism and warmth elevated the meal to another level. Overall, Faena Hotel Miami Beach delivers an extraordinary experience that seamlessly combines luxury, artistry, and hospitality. It’s more than just a hotel or restaurant—it’s an unforgettable destination in itself.

I’m currently enjoying my time at Faena beach and would love to give a special thank you to the beach team. The guys who take care of umbrellas, sunbeds, and food service are truly amazing. Their work under the sun is not easy, but they do it with such attentiveness, kindness, and genuine smiles that it makes the whole experience unforgettable. Right now, as I watch them work, I can see how much effort they put into making every guest feel comfortable and cared for. Thank you so much — your dedication and positive energy really make this place special! 🌊☀️❤️

Faena Miami is a bit old, but the service is excellent and the staff are very kind. Breakfast is delicious, although service can be slow. The hotel’s steakhouse is absolutely amazing – a must-try (ask for a table facing the Living Room). I booked through Amex FHR and mentioned I’d arrive around 2:30–3:00 PM, but even by 4:00 PM the room wasn’t ready – a downside for FHR guests. Also, on the 5th floor it took 20–25 minutes for hot water to arrive each time. Other than that, the service was great, and the hotel offers complimentary car rides for guests. Overall, a good stay – just make sure your room is in proper condition upon arrival.

This review in particular is for Sonia and the F&B/in-room dining services. My wife and her friends were traveling to Miami and stayed at Faena for a weekend away. I wanted to send a bottle of wine to the room on short notice and have it set up before they were back. Sonia and the team delivered so well -- it was a quick turnaround when they have many requests, and a wonderful surprise for my wife and her friends. They were also very communicative and easy to phone directly. Thank you and well done!

After hearing so much about this hotel I decided to give it a try. The hotel is sitting right on Miami Beach and my issue was construction and banging on my hotel room at 7am because they were doing repairs. (Not sure why they think hammering at 7am would be ok in a hotel charging these prices). I spoke to the manager during my stay (Jose Cerna) and explained the constant issue of construction from my room to the poolside. He texted me during the stay and offered to "invite" us back to the hotel and and after a few emails no response. My wife and I expected a lot more from a 5 star hotel charging these prices.

A Truly Exceptional Stay – Worthy of Every Star From the moment we arrived at Faena Miami Beach, the experience was nothing short of incredible. The valet team, especially Lewis and Kelvin, greeted us with genuine warmth and efficiency, setting the tone for an unforgettable stay. Service throughout the hotel was top-tier. Burak’s butler team was consistently attentive, thoughtful, and professional—always anticipating our needs before we even voiced them. Tyler from Guest Recognition made sure every detail of our stay was special, going above and beyond to help us celebrate both a birthday and anniversary with personal touches we’ll never forget. The food, drinks, and overall ambiance were simply amazing. Every meal was beautifully presented and full of flavor, and the bar staff truly knew how to craft a memorable cocktail. Our room was spotless, with decor that felt crisp, elegant, and inviting. The private patio was serene, and both the pool area and breakfast service were equally impressive. The entire property—from the lush grounds to the meticulous housekeeping—was impeccably maintained. Traveling with two young children, we were especially touched by how wonderfully they were treated. From surprise souvenirs and thoughtful toys to the warm, personal attention from every staff member, our kids felt like a little prince and princess the entire stay. Faena is undoubtedly one of the best hotels in Miami, and the Forbes rating is well-deserved. The staff’s warmth, sincerity, and attention to detail made this a flawless experience. We can’t wait to return. Perfection.

The Miami Beach EDITION Never Disappoints My wife and I have stayed at The Miami Beach EDITION three times now, and each visit reminds us why we keep coming back. From the moment you arrive, you’re welcomed into an atmosphere that perfectly blends luxury, energy, and effortless style. The location is unbeatable — right on the beach, close to everything yet just far enough to feel like your own private escape. The vibe throughout the hotel is incredible — chic, vibrant, and uniquely Miami. The food, drinks, and bar scene are consistently top-tier. Whether it’s a casual lunch by the pool or cocktails in the evening, everything is done with care and attention to detail. The staff are outstanding — professional, genuine, and always eager to make your stay special. And of course, the beach and the views are simply breathtaking. Every stay feels like the perfect reset. After three visits, it’s safe to say The Miami Beach EDITION has become our favorite destination. We’ll definitely be back — there’s truly nothing else like it.

As a Titanium Elite member, I was disappointed with my stay here. Beautiful, well kept property, but multiple things turned me off to staying here again. 1. Hit with a $130 mini bar charge even though I didn't consume anything. When messaging hotel thru app after checkout, they said a member of minibar team would contact me in 24-48 hours. No call back, I had to dispute thru Marriott, still pending. 2. Would not honor late checkout. Even though Platinum members get 4pm checkout, they wouldn't provide anything. 3. While sitting at the pool, my wife had to flag down a server to try and place an order. She asked for a menu, which he brought back, but then never returned to take the order. 4. We asked front desk for an ice bucket and they said they'd send one up. Took almost an hour and a half to arrive. As one of their luxury bougie brands, I expected more. I've had better experiences at Marriott's premium branded hotels at a fraction of the cost.

I’m a Miami local, and this was my second stay at The Miami Beach EDITION — this time for a staycation to celebrate my partner’s birthday. The hotel is absolutely beautiful, the beds are incredibly comfortable, and you truly feel like you’re in luxury accommodations from the moment you arrive. Before our trip, I reached out to let them know it was a special occasion, and VIP Host Sergio Rijo immediately stepped in to make sure everything was perfect. He went above and beyond with thoughtful touches and amazing attention to detail. Having people like Sergio on the EDITION team is such an asset — A+ service all around. As a Marriott Titanium Elite member, I was also impressed that everyone from Sergio to the front desk thanked me for my loyalty and made me feel genuinely appreciated. Those small gestures really stand out. One detail I especially love — and that you don’t see often — is the complimentary coffee in the lobby. Most hotels only offer it early in the morning, but I went down around 11 AM and it was still piping hot and fresh. It’s such a small but meaningful touch that adds to the feeling of true hospitality. I’ve stayed at other EDITION properties, and this might just be my favorite so far. Beautiful spaces, exceptional service, and that signature EDITION vibe — all right here at home in Miami.

The hotel was absolutely beautiful, I don’t even know where to start because everything was stunning. The lobby was very elegant, and our room was spacious, clean, and had a breathtaking sea view. The bed was extremely comfortable. Now, about the staff, every single one of them was incredibly kind and friendly. Morning, noon, and night, they were always smiling and welcoming. Everyone in this hotel treated us so well. The service was impressively fast; anything I requested for the room was delivered quickly. The manager, Jose, was very respectful and helped me with a security deposit issue. I will never forget that. Thank you, Jose! The concierge, Esteban, was also very nice and helpful. He tried to assist me with many things. A big thank you to every single person in this hotel!

The food, staff, and the service was amazing and friendly. The property is beautiful. One specific memory that touched me. While I was eating at one of the restaurants Tropicale, I believe it was the manager Ray or Raymond, but I briefly mentioned to him that I loved the house hot sauce that they had. He later surprises me with a bottle to take home and that kindness, attentiveness and thoughtfulness really made my trip and made my overall feeling about this property as positive. I unfortunately didn't get to say goodbye or thank him. I really hope he sees this and can be recognized for it.

We stayed at the Edition Miami for just one night, and it truly felt like a full luxury getaway! With our Ambassador status, Sergio, our incredible VIP host, was able to upgrade us to a beautiful ocean-view king. When we checked in, we were delighted to find a birthday cake waiting in our room for my husband’s pre-birthday celebration—a thoughtful touch that made the stay even more special. With the resort fee, we maximized our time with two hours of bike riding, front-row beach beds, a pool cabana, and complimentary drinks. Sergio went above and beyond by arranging all of this seamlessly, while also recommending and booking us a spectacular dinner at Mila. The food, ambiance, and entertainment there were unforgettable. On top of it all, Sergio even helped arrange a late check-out so I could conduct a work meeting—an absolute lifesaver. I can’t say enough about Sergio; he is truly the best and made our quick getaway feel effortless, celebratory, and completely memorable. We can’t wait to return!

The only thing I would say in criticism is that the staff don’t always know exactly what’s going on in the hotel but besides that it’s an amazing place. I’ve stayed here over a dozen times for almost 6 years and every time it’s awesome. The beach club is amazing. The pool area is fantastic. The food is great on any standard level, but the breakfast could be a little Quicker. The gift shop is also good. They have lots of cool stuff in there. The rooms are amazing. Try and get a suite with a big balcony view and the bathrooms are awesome big hot tubs. Every time I stay there I’m happy with my choice even though it’s a little on the pricey side it’s definitely worth it

⭐⭐⭐⭐⭐ The Ultimate Brunch Experience in One of Miami’s Most Iconic Hotels! I had the pleasure of enjoying brunch at the SETAI Hotel, and it was truly exceptional from start to finish. The food quality is outstanding — every dish is prepared with top-notch ingredients and incredible attention to detail. The variety is impressive, offering everything from classic American brunch favorites to gourmet international selections, not to mention a dessert station that could make anyone fall in love! The service is absolutely impeccable. The staff is attentive, friendly, and always one step ahead of your needs without ever being intrusive. The setting is elegant yet relaxed, with a stunning view and the perfect music to set the mood. It’s also the perfect place to celebrate a birthday — they really know how to make special moments unforgettable! 🎉🥂 If you’re looking for the best brunch in Miami, this is the one. Highly recommended.

The Setai brunch is truly an extraordinary experience — a blend of elegance, exquisite flavors, and impeccable service that sets the standard in Miami Beach. From the moment you arrive, you’re enveloped in an atmosphere of calm sophistication, where every detail feels perfectly curated. The culinary journey is second to none. Each dish is beautifully prepared, showcasing world-class ingredients and global inspiration — from fresh seafood and sushi to perfectly carved meats and irresistible desserts. Every bite reflects the artistry and passion of the team behind it. A special mention must go to Mr. Nakach, and Lina whose presence and hospitality elevate the entire experience. His attention to detail, warm personality, and dedication to excellence make guests feel genuinely valued , they magic with her grace and professionalism, ensuring everything flows effortlessly. And of course, Bunga, whose energy and smile brighten the room, brings a touch of charm that makes the brunch not just luxurious, but truly welcoming. The Setai brunch isn’t simply a meal — it’s a celebration of taste, style, and human warmth. If you’re looking for an unforgettable dining experience in Miami, this is the place to be.

We had an absolutely divine experience at the Setai last week. The service was outstanding in every area: the valets, front desk staff, restaurant servers, housekeeping, spa staff, and pool service. It felt very personalized and extremely professional. The room was immaculate, and they clearly put a LOT of effort into keeping them that way. I loved my spa service, which was booked effortlessly. The pool area was so relaxing and a great spot to get in a swim or for relaxing. And the shower in the room was the best rain shower ever!! We had daily breakfast and loved the options. It may sound strange, but the oatmeal was the best I've had! You can't beat the location! We will definitely be staying again for our next visit to Miami!

Stayed 8 nights and very, very pleased. Made me think other hotels I recently stayed at (not Miami) were kind of dusty. Housekeeping were spending 40 minutes on the main daily service…. and it showed. Very clean and tidy room. Same with turn-down service. World class….. Front of house even so. Very friendly and accommodating

Location is great , very cute pool, service by pool was good but hotel and restaurant service is mediocre at best rooms smell like mold had to change rooms still not great. I had even said I wanted to come relax they had put me on a floor with screaming kids. The restaurant was only accommodating when my friend who lives in Miami spoke up. I have stayed at W and let me tell you I was extremely WOW from beginning to end service was top notch from second I had entered to min I left even the communication via email prior to me coming there was on point. I don’t think I will be staying here again.

The Setai is an oceanfront gem that delivers an unforgettable experience. The staff is absolutely amazing—warm, attentive, and genuinely committed to making every moment special. The food is exquisite, with every dish crafted to perfection. The three pools are amazing. The setting is stunning, and the atmosphere is elevated even further by the incredible live show, which adds a magical touch to the evening. A true luxury escape in South Beach - we can’t wait to return!

Even if you’re not staying overnight, The Setai, Miami Beach is a destination in itself — an elegant escape that blends architecture, gastronomy, and atmosphere seamlessly. Between Ocean Grill for sunlit seaside lunches and Jaya for nighttime dining and live entertainment, this property offers two world-class culinary experiences that capture the essence of Miami luxury. Both restaurants share what The Setai is known for: impeccable service, refined ambiance, and that quiet, confident sophistication that makes every moment feel curated. Whether you’re attending meetings nearby, staying elsewhere, or just exploring South Beach, it’s worth planning a visit here. Make reservations early — both restaurants are highly sought-after for good reason. A perfect blend of ocean, artistry, and taste — that’s The Setai experience. ( Michelle )

Hotel is in a beautiful locations and has the protentional to be a great spot. So done with the good! Service was horrible! One experience is paying for chair at the 21+ pool and the wait staff doing everything other than waiting on people. I had to go get my drinks at the bar when the waitress was exchanging numbers and hitting on a guy by the entrance. Still would not care other than getting yelled at for not getting drink minimum through her because I had to walk up to the bar to by all our drinks. Room was nice but couch was straight out of grandmas 1970 basement and fridge in the room did not work. Also they charge a 20% service fee and some waiters tell you they get nothing some say they get it. If they do not just mark up the drinks and food so we can make the correct decision on tipping. Overall This was the biggest waist of money I ever spend on a stay at a hotel and would recommend a holiday inn over this place. Also vary kid friendly at the point of a couples great getaway you will never find a quiet place to lounge and in joy the day. A 5 year old as we were laying out relived themselves right next to my wife's pool bag (we ended up throwing it away).

Like so many have said it looks luxurious then the reality hits. They over charge on everything, coffee should not cost 13-15 bucks, the food is ok at best and way to expensive, they charge extra for umbrellas at the beach, service is suppose to extend to everyone with a bracelet they demand you where to let them know your a guest of the hotel, I have had numerous workers walk past me and only address those who have paid for an umbrella or bed. The main pool is closed and has been since we've They been here. The elevators have been a total nightmare, they have one that doesn't work in Tresor tower then there are two that only go up, leaving one that goes up and down but will skip numerous floors like it doesn't register that someone pushed the button. We have spent a good 5-10 minutes waiting on the elevator. The best part for myself, having two kids on this trip is there is a kitchen with a fridge, stove and microwave. Which allows us to keep snacks and breakfast items in the room. I have a hard time paying over 20 bucks for every item on the menus with in the hotel restaurants. I like the view from the room as well. If you chose to stay here bring walking shoes as there are many places to go eat that are better priced and the taste is absolutely amazing. Like Tiki & Burgers. Not to far from the hotel along with a dunkin donuts. To be honest this place is not worth the hype or cost.

We stopped by Fountainbleu today to pick up an item we left behind the other evening when we attended a birthday party there. The staff are always so pleasant and helpful. Valet service was also cooperative and helpful. The Miami Beach location is very popular with all ages groups. There is the younger crowd that loves LIV nightclub on the weekends for partying. There is the Bleu Bar for the more sophisticated crowd. There are the tourists from all over who want to stay here to enjoy all the perks and the more richer lifestyle. Fountainbleu has a good reputation here and in Las Vegas. Our in-laws stated here a couple of years ago and loved it. My daughter and I stayed twice at the Vegas location and loved it. We may have to do a stay-cation here locally. We live just 20 minutes away.

I can't say enough good things about this property. Knowing that it's been around since the '50s and that it has the reputation of being a hangout for the Rat Pack, I almost expected it to be kind of out of date and maybe even dilapidated. Nothing could be further from the truth. The lobby, restaurants, rooms, and other accommodations are beautiful and modern while retaining that classic mid-century feel. All of the people I dealt with who work here were very kind and accommodating. I had a fantastic room on the 36th floor in Tresor tower with a balcony and an ocean view. I also took advantage of their numerous pools. All in all a wonderful stay. Honestly, my only complaint is that the elevators are a bit wonky. I'm told that's because they're in the process of upgrading them - but I also heard from someone who stays here all the time but this has been the case for quite a while. Anyway, if wonky elevators are the worst thing about this property, then I will definitely consider returning. Yes, it's expensive. But, that's to be expected in a place like Miami Beach. Well worth it, though.

I checked into a suite on 9/1/25 and immediately called house keeping as the tub was not clean. As I awaited housekeeping's arrival I decided to go for a walk in the lobby. After about 25 mins I walked over to the front desk to inquire if housekeeping had already went into my room. The desk attendant advised me they had not come to my room as of yet. The gentleman that checked me less than 1 hour ago heard what was going on and advised the other attendant to simply move my room as there was a vacancy on the same floor. I appreciated the gesture and took the key to the new room and proceeded to go get my belongings as I just wanted to be able to get into the room and relax and take a long bath. I removed my stuff from my original room and walked down a few doors to my new room. As soon as I got into the new room I realized I left my phone charger in the other room and called guest services to see if someone could go and retrieve it, the gentleman I spoke to advised me they would send someone right away. Little did I know that right away meant 3 hours, and 2 more calls later. I ended up going downstairs and having to speak to someone at the front desk and explained the situation. That was part of day 1. On day 2 I realized that the ceiling was peeling in the bathroom. I spoke to the manager and she did make a room adjustment to my bill and offered for me to come back. I have emailed her twice, sent a text message and left her a message on the direct number she provided to me. I am still awaiting for her to respond to me.

stayed at the Fontainebleau Miami Beach from 20–27 October 2025 with my cousins to celebrate a milestone birthday, and it was honestly one of the worst hotel experiences I’ve ever had. Before arriving, I emailed the hotel two weeks in advance to explain that I have certain health challenges and would need a comfortable, accessible room. They never replied. On arrival, I was charged over £1,400 in holds and fees, all on my card, even though I was sharing the room with my cousin. Then I found out our room was the only one without a balcony, while every other room in our group had one. When I asked about it, the front desk told me they’d move me complimentarily once business conference guests had checked out. The next morning, a different staff member said I’d need to pay over $1,000 extra to move. When I asked to speak with the manager, she came out with an incredibly rude and dismissive attitude. I was left in tears in the lobby on my first full day in Miami, and not one staff member stopped to check if I was okay. It was humiliating and deeply upsetting. The room itself was dirty, several plug sockets didn’t work, and one staff member even entered the room without knocking. The hotel was completely overrun by business conference guests, and it genuinely felt like leisure guests were treated as an inconvenience. This place may look luxurious online, but the staff clearly lack proper hospitality training and empathy. There was no warmth, no kindness, and no sense of care for guests. After this experience, I will never stay here again, and I wouldn’t recommend it to anyone looking for a relaxing or respectful stay.

Bar & food is pricey. However i can tell you that they have stepped up service from the past. Managament, pool & beach, room service has become top of the line. Big comparison from the past. New management has been great. Very impressive

Excellent overall experience. Wife and I snuck away for a 3 day Bday trip and service was exceptional. Luxury feel and vibe with great location and tons to see and do nearby. Walkable to everything and great food all around and on site too. If you are looking for upscale in South Beach for reasonable rates this is it. Service and staff are top notch and excellent from the doormen to the servers to the housekeeping. A+++

I always try to stay at W Hotels when it’s available, and the South Beach location has been my favorite so far. The staff was amazing… super friendly, attentive, and quick to fix a small issue we noticed in our room right after check-in. They went above and beyond to make it right and truly exceeded our expectations. The location couldn’t be better, right by our favorite restaurants, beach access just steps away, great drinks by the pool, and even a driver service for short trips around the area. Big shoutout to Rebecca, who made sure we were taken care of the entire time and even followed up after our stay to check in. Highly recommend.

South Beach Miami is truly a slice of paradise that captures the vibrant soul of Florida! From the moment you step onto the soft, white sand and feel the warm ocean breeze, you’re greeted with an atmosphere full of energy, color, and life. The turquoise water is crystal-clear, perfect for swimming, paddleboarding, or just relaxing under the sun. What really makes South Beach special is the combination of natural beauty and cultural flair. Ocean Drive is lined with iconic Art Deco buildings, palm trees swaying in the wind, and endless options for restaurants, rooftop bars, and boutique shops. Whether you’re grabbing a Cuban coffee, exploring the lively nightlife, or simply people-watching, there’s never a dull moment here. The beach is well-maintained and always buzzing with positive vibes — families, tourists, and locals all enjoying the beautiful Miami sunshine. Sunsets here are breathtaking, painting the sky with shades of orange, pink, and gold.

I had a wonderful stay at W Hotel South Beach! Natasha, from the front desk, was incredibly friendly and helpful, which made check-in a breeze. The hotel itself is beautifully decorated, with stylish touches throughout, and the view of the beach is absolutely stunning. I also loved the breakfast at The Grove;it was fresh, delicious, and the perfect way to start the day. Highly recommend!

The W South Beach was beyond amazing and highly accommodating! I received a complimentary upgrade to the WOW suite by KD (titanium). KD was amazing, sweet, professional, and really made sure my stay was worth every second! The house car was fabulous as well and a lovely addition to our stay. On the beach, Justin was absolutely incredible and helped us out. Give KD and Justin a promotion :-)

The beach staff was absolutely amazing! From the moment we arrived on the beach, they were attentive, friendly, and went above and beyond to make sure we were comfortable and had everything we needed. Their warm smiles, helpfulness, and genuine care made our beach experience unforgettable. Truly outstanding service—I can’t recommend them enough

Can’t say enough positive things about this property. This is our second year coming back, and we’re thinking it will be a yearly stay. It’s the perfect mix of the South Beach experience and still feeling like we can have a memorable family vacation. The way the staff catered to our four year old, specifically Noella and her afternoon treats by the pool, took our stay to the next level. We had a 3 am noise situation and the head of security personally called my husband to apologize the next morning. (?!$?) Completely unnecessary but truly made it feel like care goes into your stay here.

This was my first stay at 1. A few things you should know before you stay verse other 5 star (priced) hotels in SB. 1. It’s not 5 star - not even close. Most in SB are not, so part is just location / culture of SB. 2. The service is just ok to horrible. The rooftop bar is a joke - no view but $30 per glass of wine and the bartenders are just not nice or attentive. The bar manager should be fired. 3. The rooms are large, nice but dated. The bathroom is nice but the glass wall is just not necessary. The bed is on a platform and it squeaks when you walk and has a motion sensor for the lights. 4. If your room faces the courtyard you also enjoy the exhaust from restaurants will overwhelm your experience. This is just a bad design. 5. I ate breakfast in the restaurant and two hotel managers were eating a few tables away. Employees were stopped by with complaints and generally unprofessional behavior. Again, not 5 star. There are much better places to stay in South Beach.

We had a wonderful stay at The Betsy Hotel in Miami Beach. The location is excellent—right on Ocean Drive, with easy access to the beach. One of the highlights was the complimentary beach access, including sun loungers and an umbrella, which made our beach days especially relaxing. The hotel itself has a beautiful, thoughtfully curated decor, with stunning art and photography displayed throughout the property, adding a unique and elegant touch. Our room was very comfortable, with super comfy beds that made it easy to rest after long days in the sun. The staff were all incredibly friendly and welcoming, and we want to give a special shoutout to Fritz, who was always helpful and attentive throughout our stay. The concierge also offered great advice, helping us make the most of our time in Miami. Overall, The Betsy blends style, comfort, and service perfectly—highly recommended!

This hotel is incredibly beautiful, the staff has been NOTHING but nice, kind, helpful, super attentive, professional, and accommodating. Amazing experience, great attention. The real life example of what hospitality is supposed to be. We also got to meet Betsy and Rose, which was the cherry on top of the cake. Will definitely come back every single time. Update: we met Art later this week and he also had amazing recommendations for dinner. He made all our reservations and made sure they knew it was our honey moon. José at the restaurant was super kind and attentive too. I cannot wait to come back.

We went Memorial weekend and the best part we took our dogs. They upgraded my room which was so lovely. It was my 50th birthday and we did a staycation to make up for me not going to paris due to late passports. So this place had big shoes to fill and they absolutely did. I know this a review months later but life happens sometimes. I am in the hospitality industry and it is nice being on the opposite side getting looked after. So what I am saying it is a must stay .

Had a great 1 night "staycation" here. Service was absolutely the best, from every single person we interacted with. The entire atmosphere of the hotel makes it feel like you are staying in someone's guest room, not a hotel. The room was clean and spacious, while feeling historical and well maintained. At night, it was quite and peaceful. We plan to stay again!

I absolutely loved my stay at the Betsy hotel and dinner at their restaurant. We sat at the bar and received phenomenal service and food from Genevieve!! They had wonderful live music with a piano and it really set the rooms atmosphere. Genevieve truly made us feel so welcomed and gave us great recommendations for after dinner. So glad we found this awesome hotel in the heart of Miami. We will be back for sure!!

Loved everything about our stay here. First, the location is perfect. Second, the hotel design is impeccable. Third, top notch little details like sweets and champagne available in the lobby. You can tell they’ve put so much effort into this hotel. The rooftop pool was perfect, and Gustavo was an absolute legend! They have free snacks all day and Gustavo brought smoothies and other treats throughout the day for the guest. Do not sleep on the swordfish tacos. We must have ordered them 3 times they were that good.

Lowe’s Hotel has got to be the perfect place for vacay in Miami.⭐️⭐️⭐️⭐️⭐️ I wish I could give this place a million likes!!!! Spent Wednesday to Sunday and I was not disappointed whatsoever. Let me first start out by saying the staff provided impeccable service. I was able to stay in one of the renovated rooms and it was just perfect, the bed super comfy, the bathroom had these large shower heads that gives you the best water pressure and they also had Large flat screen tv. The service at poolside is amazing, lunch and drinks came out right away. I was able to walk to Ocean drive and sight see the nightlife it was about 6-8 blocks away from the hotel so wear comfy shoes. The beach is super beautiful with clear water, no sharks or jellyfish seen. The beach is within close proximity to the pool area and the Lowe’s staff there was also great. What I love mostly about this hotel even after check out I found out last minute of several delays so my flight didn’t leave until the evening and I was able to enjoy the amenities after check out for free. I dropped my bags with the Consierge and made my way back to the pool and enjoy the sun all over again. Also, there are private showers and bathrooms near the pool area where you can use prior to exiting the establishment. I highly recommend to all my family and friends.

We stayed at the Loews for a girls’ weekend and absolutely loved it! The location is unbeatable—right on the beach and close to everything in South Beach. The vibe was fun and relaxed, perfect for days by the pool and nights out. The staff were wonderful, super friendly and always happy to help. The rooms are beautifully renovated—modern, bright, and super comfortable. The only downside was the ongoing construction, which meant some noise between 8 a.m. and 5 p.m. that you can hear from your room. Still, the overall experience was amazing

I really enjoyed my stay at the Loews Hotel! Everyone was so friendly, and I loved that it’s both kid- and pet-friendly — definitely a big plus. We were greeted with smiles, understanding, and patience throughout our visit. At one point, I misplaced my room key, and the front desk staff was incredibly helpful and quickly provided a replacement without any hassle.

I expected so much better service from this hotel and it's staff. The only saving grace is the location. First, valet service: expensive and very rude attendants. Second: service at the bar was almost non existent. I almost wish I could have made the drinks myself. Third: pool area: very small pool relative to the size of the location. On the plus side, there is an easy beach access. Final downside: I had to wait 20 minutes on valet to bring my car. When brought the car, I was standing 15 feet in front. I waved him to come over since we had kids in our group Valet would not move up. Just an incredibly bad experience. I suggest you go elsewhere. This place and it's staff do not care about customer service.

Lowes Miami Hotel is eclectic and electric. Nestled in the heart of the city's Art Deco District, oceanfront views with refreshing seabreezes caressing your face comfortably sets the stage for an unforgettable beach escape. You're close to everything you may want to partake in. I absolutely love this place with a passion. They match my brand by giving you that celebrity star treatment. Great food, great service and great times to make some magical memories. Spa & Salon Hours Sun - Thurs 10am - 6pm Fri - Sat 10am - 7pm Fitness Center Hours 6am - 7pm, Daily There's a reason they have and maintained AAA Four Diamond rating. Do yourself a favor and take a trip into a enchanting Miami wonderland. Come enjoy yourself to the third power.

The Loews is beautiful and welcoming. The entire staff are a class act; so professional! Our room was gorgeous with incredible beach views. If 10 stars were an option that's what Loews would get from me. We will be back 💫✨️🌟

The Loews Miami is back! We have been coming here for over seven years every October for a conference on plastic surgery. The hotel used to be rundown and terrible. As one of the organizers of the conference, we thought of looking for another place to hold our meeting. Luckily, the hotel decided to make a major Renovation at the Reception and in the rooms, corridors, etc. It was long overdue, but it was worth it. The hotel management is also so much better, from a nice reception at the checking in, to sending a beautiful cheese and fruit plate to the room, to providing a support line for customer service

I will be honest that our overall experience is fair. We booked this location due to vicinity to South Beach. We are Marriot gold elite and Hilton diamond members so we travel at least multiple times a year. My wife and I had high expectations for the Ritz-Carlton and their brand. We did not felt like this location is deserving of that brand recognition. First, all the staff were amazing and very attentive. The entrance to this location didn’t feel like it was grand and noticeable, but more tucked away since it was a side entrance. The lobby was immaculate and meets the brand luxury standards with recent renovations. It seems like the lobby was the main focal point of the renovation. The pool was a good size, but could use updates. The hardscape around the pool is outdated as well. Looking up to our room the building just didn’t look modern. There were plenty of lounge chairs and umbrellas available. The drinks were strong. Now the guest rooms. We booked a King bed with balcony, no views. Was upgraded to pool/beach view. Although it was renovated it was missing the fine details of quality workmanship. Especially in the bathroom. The grout and caulking on the tiles didn’t have the fit and finish that’s expected for the Ritz Carlton brand. The shower head look like it was relocated and placed to the side. Very awkward. It was a tiled walk-in shower style but without the glass. Just walk-in and slide the curtain. If there was a tub there the shower head will spray water out of the tub due to its new location on the side. Also the shower head is a removable wand so it didn’t lock in place so it will rotate. Now the guest room was ok but also missing the detail of fit and finish look. The furniture was outdated. The bed was very very squeaky. The view from the balcony was great. We only ate breakfast once at Zatinya. That was ok. All service includes a 20% service on the bill. We really want to like this place but for $560 a night we’d expect better for a luxury hotel.

Fantastic experience! Service was top notch and food, albeit just some small plates and breakfast from the Lebanese restaurant, was very good! Lobby and lobby bar were gorgeous. Rooms were very clean, pool was warm and spacious. Beach access was a breeze. I’d drive the extra 3 hours to go to the Ritz South Beach location over the Ritz Naples (Vanderbilt beach location) because the experience and hospitality beyond surpassed that of the Naples location.

Highly recommend! Definitely get your money worth from the beach chairs to the free bike rental to the daily sparkling wine! Ladies & gentleman: Adriana at check in is the best! Santiago at the pool also super helpful! Caleb on the beach soooo awesome! Food: 6 course dinner was economical with huge portions ($60) breakfast was also economical ($55 buffet) . Great quality offerings

The staff here are great. In particular, Alain the bellman made my stay so easy! He was there when I arrived and agin when I departed and both times he could not have been more helpful, professional, or friendly. I wish all hotel staff everywhere were as terrific as he is! The champagne at check-in was a nice touch

I’ve been a returning guest at the South Beach Ritz-Carlton for years, and it’s been disappointing to see how much the atmosphere has changed under the new management. What used to be a warm, professional environment now feels cold and disorganized. It’s especially concerning to see long-time, older employees—many of whom have provided outstanding service for years—being pushed aside or replaced by younger staff who seem to be personal friends of the new managers. The pride and elegance that once defined this property appear to be fading, replaced by favoritism and poor leadership. As a guest, you can feel the impact of this behind the scenes: service feels less genuine, morale seems low, and the overall experience is not what it used to be. Unless the management changes course and brings back the respect and professionalism that built this hotel’s reputation, I won’t be returning.

Really nice hotel in the heart of South Beach. Great spot for family vacation or business event. Hotel is quite large with a huge beautiful pool and beach access. Service was really good as well. Rooms and lobby are very nice and clean, but are slightly outdated and could use an upgrade. Overall, it is a really good spot to stay in South Beach add a reasonable price for a 4-star hotel.

Great hotel and service, everyone here is nice and they take care of all your needs. Rooms are very nice and very clean no microwave in room and no fridge space all liquor not that family friendly but it can work. Lots of things to do like tour bus, jet ski, slingshot, golf karts rentals and more with beach access or just relax. Definitely a must do.

The only good thing about this hotel is its location at Miami Beach. Everything else was a letdown. Every morning at 8am, staff knocked on my door asking to clean the room—way too early and incredibly disruptive for anyone trying to rest. On the day of checkout, the official time was 11am. At exactly 11:02am, while we were just making sure we had everything before leaving, a cleaning lady knocked on the door and started speaking to me in Spanish—which I don’t understand. It felt rude and rushed, and I’ve never experienced a hotel so eager to kick guests out right on the dot. The soundproofing is terrible. I could clearly hear conversations from the room next door, which made it hard to relax. Also, I booked through Expedia and was supposed to receive one free drink each day. But no one mentioned anything about it at check-in. I only found out how to get it during checkout. Turns out, it's only redeemable between 4–5pm at the bar—not exactly convenient. Overall, this was a frustrating experience, and I would not stay here again or recommend it to others.

Not sure why these hotels are rated 4 stars as they don’t fall into that luxury category. The hotel was great, especially the bed. One of the most comfortable I have slept in. The rooms are spacious. The bathroom could have a door that locks - not sure what Miami’s obsession with zero privacy open bathrooms and showers are 🤦🏽‍♀️. Had similar experiences at other hotels. The room was clean and big but the property is dated. I loved the space but they could work on a few things here and there. The staff was very accommodating and gave us early check in which we appreciated. The rooftop pool is very nice. There is a restaurant next door, called orange blossom which has happy hour and some deals with the hotel that you can check out as food prices are through the roof in south beach these days. They offer free golf cart rides to the beach but they couldn’t provide us a ride during our stay as they said “staff was still training” and could not be authorized to drive 🙄

Stayed here for my birthday and wow, what a disappointment. This was my first time in Miami & thought this would be a great hotel to stay at. First off, we paid for a suite and got the wrong room and apparently, there was nothing they could do about the room. Beach service? A joke. They told us there were no towels, then handed them out to other guests like we were invisible. The room? Definitely not what’s shown in the photos. Feels like this place is all about appearances with none of the actual service. Bathroom wasn’t clean either & there were chunks of glass missing from the mirror. Do yourself a favor and stay literally anywhere else. Definitely not worth the price especially if you don’t get the room you paid for.

Checked into this hotel to be told a 400 dollar deposit is required and is refunded within a few days after you have left. Utter bullshit, they will charge you service fees and u will get a fraction of your money back, feel absolutely robbed. Payed a lot of money for this holiday to then get a chunk of money taken from you for a sub standard hotel! Pissed off would not recommend this place at all.

When we checked in at 6pm the A/C was not working it’s 80 degrees inside the room and you cant even sit down it’s so suffocating & nobody even bothered to fix the issue the front desk receptionist was very rude and its 10.30 pm it’s still not fixed. They don’t want to fix the problem & nor they want to give us another room. If I can give them minus stars I would do that. I would never recommend this hotel.

Such a wonderful experience! The staff made me feel welcome the moment I walked in, and the facilities were modern and very clean. Loved the pool area

I stayed here for a week. The room was fine except for there not being a power plug near the nightstand to charge my phone. I had a 6pm flight on my last day. I was told a late check out could not be accommodated. They held my luggage for me until I had to leave. I guy taking my luggage asked what time I had to leave. I gave him an approximate time. He arranged a ride to the airport without me asking which I thought was nice until the driver tried charging me $95 and then $75 for the ride. I told him I wasn’t going to pay that as it was 3-4x the amount for an Uber. I also requested a printout of my receipt and was told it had to be emailed. I didn’t get an email. I called the hotel and tried requesting one but got hung up on.

The hotel is modern, elegant, and located in a very convenient area. The rooms are spacious, bright, and beautifully furnished, which makes the stay comfortable and relaxing. The staff is friendly and attentive, and the atmosphere feels calm and well organized. The only thing I didn’t love is that the ceilings in the rooms are a bit low, which slightly reduces the sense of space, but overall the rooms themselves are large and pleasant. Everything is clean and well maintained, and the common areas look stylish. It’s a great place for a comfortable stay in the city.

Our third stay at 1 Hotel was as magical as ever! The decor, ambiance, and vibrant energy never fail to captivate. The staff is incredibly engaged, and the spaces—multiple pools, the beach, and the rooftop dining and rooftop pool—are pure perfection for unwinding. We tried the Bamford Spa this time, and the de-stress massage was perfect. A check-in hiccup for our group was swiftly handled by Clare, the Guest Experience Manager, who went above and beyond to resolve it—her efforts have us already planning next year’s trip! To all travelers, this place is a must-visit; the features are endless, and the gym? Absolutely EPIC. I’ve traveled the world, and nowhere comes close to the fitness dedication travelers here. I’m already missing 1 Hotel, and I haven’t even boarded my flight. Thank you for an unforgettable stay—can’t wait to return!

We enjoyed our stay at the 1 Hotel in South Beach. The rooms were very nice and fresh and luckily, we had a balcony with a nice ocean view. I will definitely say that this is a very large hotel with a large layout and some of the common areas need a refresh as they are approaching high usage. That being said, we really enjoyed the view from the room as well as the cleanliness of the room. The bed was very comfortable. The food at the rooftop bar was quite nice. I will also say the service at this hotel was exceptional. The only reason I could not put five stars is because it was just too many people.

We absolutely loved our stay at 1 Hotel South Beach! We celebrated my 40th birthday here and couldn’t have asked for a more perfect experience. The atmosphere is stunning, elegant, relaxed, and full of great energy. The rooms are beautifully designed, the views are breathtaking, and the whole place just feels effortlessly luxurious. The staff went above and beyond to make everything special for us, and every detail from the service to the food was spot on. It’s the perfect mix of sophistication and comfort, truly a slice of paradise in Miami. Can’t wait to come back!

One of the finest hotels I've stayed at. A certified B corporation and the theme of reclaimed wood throughout the venue along with extreme attention to detail on health and quality ingredients in all food and hygiene products including cosmetics and room toiletries makes this venue a world-class establishment, great for business and personal trips. Highly recommended.

I love this place — it’s beautiful and eco-friendly♻️. It absolutely exceeded my expectations! The facilities are very well maintained and clean. The hotel staff were wonderful. I’ll definitely come back again. Thank you all! 🌿💚There is a private beach🪽

Read the negative reviews first - and believe them just believe them. Now this review is not for you if you are one of their privileged top jet setting clientele who spends thousands there periodically. This is for you, the regular travler who happens to enjoy a little luxury from time to time and appreciates the finer things and is ready to pay for it. If that's you take it from me stay away from this hotel. They are pretentious and disingenuous to normal hardworking people. God forbid if you happen to not be the right shade or stinkingly rich then oh well. My ordeal goes like this. I regret picking this hotel from a list that was provided to me for a conference. I was given a room on the 4th floor. From the moment I stepped off the elevator on the 4th floor, there was a horrible, sewer-like smell in the hallway. It was so strong it made the stay immediately unpleasant. My assigned room had terrible views and felt completely unworthy of the price I paid. When I tried to resolve the room issue, the hotel offered a credit to use on property. However, they overcharged me for supposedly “qualified” spending”, making the attempted resolution completely unsatisfactory. It felt more like a cover-up than genuine customer care. Also everywhere you turn you are overcharged smh. They now add a 20% tip to the bill in Miami. Extortion at it's peak and in exchange for what? Only bad service and entitled employees. Never again.

The hotel is lovely, with a nice location set away from the downtown area and brilliant views. The food was good and the pool environment very pleasant, without loud music. Even though the gym was being renovated, they had moved the equipment to vacant rooms, which felt rather strange but was much better than not offering any workout facilities. We would stay here again if we return to Miami. Unfortunately, a member of staff walked into the room when I was getting out of the shower, even though we had the door not disturb sign on. Mistakes happen, and although the incident was upsetting and embarrassing, it was the attitude of the manager that made it a disappointing end to the stay. While all other members of staff were highly apologetic, the manager, Aila, was incredibly rude and confrontational, claiming that ‘your check out was at 1pm so you shouldn’t be in the room’. When I explained that we had a late check-out at 4pm, as confirmed by a receptionist the previous day, she responded ’no’. She communicated in a very hostile way, saying ‘I see you want us to take the blame’ (we had not made any sort of personal accusation) and implied that we were lying about having late check-out. Overall, her communication was entirely unprofessional and shocking from a manager at a luxury hotel group such as Mandarin Oriental. We could tell that the other staff members were frankly embarrassed by her, and several of them apologised to us individually following our interaction. The front office manager did follow up concerning the incident by email, so I believe that the issue is with this one particular staff member, rather than a systematic problem within the hotel. Nonetheless, Mandarin Oriental should be more selective about whom they choose to represent them.

The experience from the first step on property was magnificent. We received prompt and friendly service, a lovely hibiscus tea on arrival, quick bag service, and a variety of complementary amenities and food and service credits for using our Amex. The room views are magical. The balcony is gorgeous with panoramic views of the entire Miami skyline and water. Our room has a cutout from the bathroom/ tub through the room and out of the balcony. There are views of the area from every single spot in the room; even the toilet, if you care to leave the door open. The room has lots of hidden gems, from a little tray for complimentary shoe shines to slippers and robes already laid out, artistic and delicious truffles, chargers and ports everywhere, luxurious (and not overwhelmingly scented) bath and body products, and a postcard they will mail from the concierge for you. The only ding against the room is the bathroom. There is an incredibly small sink/ vanity space with one sink and two slim, short countertops on either side that are already mostly full with the complimentary toiletries (toothbrush and toothpaste, shaving kit, shower caps, etc.) and washcloths. The shower was easy to miss at first, tucked in the corner with an awkward shape. The shower head is small and oddly close to the wall, but it is adjustable. No bidet, which I only mention because our Biscayne Bay hotel had one and that hotel wasn't nearly as nice. Food on site has been impressive. Breakfast was lovely at La Mar. Delicious food, polite and prompt service, and once again amazing views. The pool lunch was the best one I've ever had. There are quality, fresh ingredients and a fun spin on classic food, like the truffle honey grilled cheese with comté, aged cheddar, arugula, and of course truffle honey. The fries are perfect. The concierge, David, was incredibly helpful with restaurant recommendations. He was able to get us a same-day reservation at a top restaurant in the area with high demand and no public availability. All of his suggestions from the menu were excellent and he was so kind. The spa is relaxing and tranquil. There are limited facilities, but good ones. The women's area has a sauna, steam room, and relaxation room (with comfy chairs and a few snacks). The showers here make up for the ones in the room. Four overhead showerheads, four on the wall, and a handheld sprayer. There is a touch screen with various lighting modes (thunderstorm is soothing and even has flashes of lightning). The Bluetooth feature was not working, but you can set the set exact temperature of the water and toggle each shower head section on and off. Overall, this has been a relaxing and incredibly wonderful stay. We have one more night before we leave, and we're already trying to figure out when we can come back.

Beautiful, service left me wishing for more. Many times ordered were simply "not put it when triple checking on them". At breakfast the server brought my partner a latte and simply never came back...

Beautiful view. Amazing food. And the service was impeccable. The staff truly went above & beyond. Riccardo in room service made us feel like royalty. Thank you for an incredible experience.

It is a very interesting hotel in a very interesting location. You have all the benefits of being in downtown Brickell, while being on a separate island. The views of the other buildings on the island, across the water, and of the south lawn and small beach area are nice.

We stayed for Ultra, easy walk back and forth. The service from valet, bellman, front desk, room service, & house keeping was all fantastic. I had one of the best massages ever by Macy, a 80 minute therapeutic. Rooms + View of Miami Bay was great for how old the hotel is, they will be going under renovation in the near year for a 4-6 year rebuild where there will be two towers a Mandarin Oriental hotel & residences. If you order room service order the Guava French toast for breakfast, & the Airline chicken with Lemon Citrus dressing & mashed potatoes for dinner you’ll love it. Thank you - Xièxie Mandarin Team!

Best location by the bay. Beautiful view from the room. Nice outdoor pool. Best staff for us was the old bellman. He is really welcome and friendly. Breakfast has good standard but room service/ pool bar in lunch and restaurant in the evening have a food taste much better. Receptionist sometime can be really confused.

The Carillon is our favorite weekend getaway! The rooms are gorgeous, the spa is unmatched, and the whole experience is worth every moment. Our group of six spent the day in the spa and all had incredible massages. Hans and Monica were outstanding—therapists who know the body inside and out. Both went above and beyond to not only relieve tension but to truly restore and rejuvenate us. It was clear that their goal was to have us leave feeling better than when we arrived—and they succeeded. The level of care, skill, and dedication they bring to their work is remarkable. An unforgettable experience we can’t wait to repeat!

⭐️⭐️⭐️⭐️⭐️ I spent the day at Carillon Miami Wellness Resort and tried the Better Your Back Circuit — an incredible experience! From the soothing Relounge Wave Mat to the energizing Cryotherapy and calming Salt Float Bath, every step was pure renewal. I left feeling relaxed, pain-free, and completely recharged. Truly a world-class wellness destination!! 🌿

I wasn't sure what to expect from the mixed reviews. I purchased a Groupon and they were very accommodating and kind. I have nothing to complain about It was amazing! I would highly recommend going early, at least an hour before your appointment. I went on a Tuesday so there wasn't too many people. But I'm sure it can get busy. No issues with amenities. Plenty of towels, A Place to soak your feet and have tea, Sauna , steam, cold area with mist, hot tub, pool, cool shower areas! PERFECT AND Complimentary valet and a beach chair and umbrella! Beautiful clean spa! Amazing, relaxing massage done by a caring therapist who loves their job. Everyone was so nice! Thank you!! Highly recommend

The Carillon Spa provides exceptional service and fantastic amenities and beautiful ambience. 5 ⭐️ We upgraded our massage to the Deep Tissue one and it was definitely worth it. Rick, my masseuse’s attention to stretching and concentrating on my problem areas made all the difference that my back even cracked 3 times. What a relief! I would definitely recommend The Carillon Spa over the others especially with the various thermal circuit options provided: 3 different types of “stem rooms”, warm relaxation beds, 2 different types of aromatherapy showers and jacuzzi. 💯💯 Couples please note that the women’s and men’s thermal circuit is separate, but you could get a couples room for the massage and of course enjoy the pool and beach services together.

I booked a spa day for my mom and I through Groupon here and it was an amazing experience! We received a 50 min couple Swedish massage and had access to all amenities, the pool and the beach. The massage was 10/10, we left feeling so relaxed and Barbara at the spa was so attentive and helpful! The food and drinks at the pool were delicious and Lourdes at the pool was helpful in finding us a nice spot with shade. Everything was clean, great staff, punctual with appointments and very relaxing. I 100% recommend!

Had the most beautiful day at the spa! The staff is so kind and everything was so clean. Totally recommend for a relaxing and tranquil experience. Will be back!!

The nicest hotel we've ever been to! It is very relaxing and absolutely gorgeous. Bryte smart bed makes for a perfect sleep! All the small personal touches like the tablet with your name in the room welcoming you, robes, slippers, valet parking and so many more ammenities! The pool design is something I've never seen before. Nice hot tub, not overly crowded. Lots of sitting places to relax and loved the private entrance to the beach with chairs and umbrellas. Can't wait to try the grown-up roof top pool without the kids tomorrow, along with the spa day with my daughter. I honestly can't say enough about this place. This has been the best stay EVER!

I love The Biltmore. I stay once a year. The small suite is perfect. The hotel itself is old and has a rich history while still maintaining modern amenities. The restaurants at the hotel have good good, but take note, a 20% service charge is added to the tab. I don't golf, but the course looks lovely and well maintained. Staff are always very helpful. There is a great parking lot on property, so you don't feel pressured to valet the car. The hotel is within a few mile of the University of Miami and walking distance to a church. Sunday brunch is very nice.

Such an amazing hotel with beautiful and historic interior and exterior! The front desk is very friendly, knowledgeable and accommodating. Shoutout to Antonio and whoever that was in the morning shift the day after Antonio(sorry we didn’t get the name)! You guys are awesome! Thank you for the upgrade and assistance with the booking. The restaurant and housekeeping staff are all amazing and nice. We love the gym and bed so much too! Highly recommend this place for anyone that is looking for a comfortable, clean and unique stay!

Beautiful historic property with inconsistent service. The Biltmore in Coral Gables is undeniably beautiful with classic architecture, lush grounds, and a real sense of history. The rooms and public spaces feel far more refined than many so called luxury resorts, and the atmosphere has genuine character. That said, the service can be hit or miss. The pool area is stunning, but the servers seemed to operate on selective vision. I was ignored long enough to wonder if I had accidentally turned invisible. For a property with this reputation, attentive service should match the setting. Still, the hotel itself is worth experiencing. Just do not expect consistent five star hospitality once you leave the lobby

My stay at The Biltmore in Coral Gables was absolutely exceptional! From the moment I arrived, I was in awe — the property itself is a masterpiece, full of timeless elegance and charm. Every corner tells a story, and you can truly feel the history and grandeur that make this place one of a kind. The hospitality and attention to detail were beyond outstanding. Every member of the staff went above and beyond to make me feel welcome — always courteous, warm, and attentive. The service was top-notch, and the accommodations exceeded all my expectations. From the stunning architecture to the impeccable service, everything about the Biltmore radiates excellence. I can’t recommend it enough — a true Miami gem that offers an unforgettable experience. ✨💫 IG: @sophiarvt

Gorgeous historic property located in picturesque neighborhood. Beautiful lobby, large Mediterranean style pool. We booked through Amex FHR, checked in at 12pm and were upgraded to nicely decorated junior suite. Had a wonderful dinner and breakfast at Fontana restaurant. Little box of chocolate that was brought to our room as a welcome gift was a very nice touch. All staff was very welcoming. 5 stars!

The ambiance is incredible — it truly feels like you’ve escaped the city and slipped into a charming Spanish suburb. My husband and I went for brunch to celebrate our wedding anniversary, and it turned out to be the perfect choice. We especially loved the lunch selections over the breakfast buffet. Everything was delicious, and the service was exceptional.

Our week at the Biltmore Hotel in Coral Gables felt like stepping into a dream. The stunning Mediterranean architecture, with its arched windows, red-tiled roofs, and palm-lined gardens, gave the whole place a European charm that instantly set the tone for a special family getaway. From check-in to checkout, the service was outstanding. Every staff member was warm, helpful, and professional, true five-star hospitality. Our room was spacious and elegant, with high ceilings, classic décor, and a bathroom that felt like a personal spa retreat. The pool, massive and one of the biggest hotel pools in the U.S.—surrounded by palm trees—was the heart of our stay. We spent hours swimming, lounging, and enjoying drinks by the water. We also loved the little shops tucked away on the lower level for souvenirs and snacks. The gym was another pleasant surprise, very well equipped, clean, and perfect for keeping up with workouts during the trip. The Biltmore blends historic beauty with modern comfort in a way that’s rare. It was more than just a vacation, it was a memorable experience we’ll always treasure. Highly recommend for anyone looking for elegance, relaxation, and top-tier service. Thank you 😊

We had such a wonderful experience at East Miami. The Guest Experience team truly goes above and beyond to make sure you have a memorable stay. Rachael was especially attentive and made us feel genuinely cared for from start to finish. Every detail, from check-in to the room setup, felt thoughtful and personal. The atmosphere, service, and hospitality here really stand out. We can’t wait to come back.

Hello, I'm a dog sitter or dog nanny, and I came to this hotel because some clients needed my services. I'm a nanny, not a corporate employee, etc., and the service, the atmosphere, and the facilities at this hotel are wonderful. I needed a coffee, and they kindly directed me to Iris at the café. What a model of hospitality! We talked about it; Iris was wonderful! Brian showed me the way to the café; José at the front desk was absolutely diligent. Applause to this staff, who must be wisely led by someone who understands what it means to excel in impeccable service! 5 stars to your staff! Thank you!

While there were some positives during our stay, such as the kind and helpful front desk staff and excellent service from the pool staff, the overall experience fell short of what you'd expect from a 5-star hotel. The pool area, though smaller than anticipated, was well-maintained and enjoyable. Our corner room was very spacious with an impressive balcony, but unfortunately, cleanliness was a major issue. There was noticeable dust throughout the room, and the furniture looked worn and tired. Room service was consistently unreliable. We requested ice multiple times, both by phone and in person, and it never arrived. Eventually, we had to go down to the front desk ourselves just to get some ice. The most frustrating part of our stay was the luggage service. Upon arrival, staff insisted they would handle our bags, yet despite multiple calls and more than two hours of waiting, our luggage never arrived. We had to retrieve it ourselves to avoid missing a dinner reservation due to lack of time to change. Given the price point and the hotel’s 5-star alleged rating, the service quality was extremely lacking. There is clear room for improvement, especially in basic hospitality operations and responsiveness.

The location of this hotel is absolutely fantastic — perfect for exploring downtown Miami with easy access to restaurants, shops, and nightlife. The service was consistently good, especially at breakfast and poolside — friendly staff and quick attention made our stay comfortable. The room design, however, could use some improvement. The bathroom and shower area lacked privacy, which wasn’t very practical for couples or families sharing a space. That said, we loved having a balcony, which made up for it with great views and a relaxing vibe. Overall, a great stay for location and service, but with some room layout quirks to keep in mind.

First the room was decent until I looked in the shower amd seen some nasty crud, as seen in the video. I'm not sure why they left those containers open but wish I had never seen that. The floors were dirty in our room upon check in, so make sure to bring lounge shoes. I could see people struggling to find the location. The gym was nice except the elliptical was extremely unstable so I had to get off and switch machines. The view from the room was great and the solo deep tub with a view was amazing. I went to sugar which is the rooftop bar and I had to pass 3 elevators by because they were full from everyone getting on from the 1st floor. But it is really beautiful up there in the outside location. But if you choose to go to the interior side..... It was my favorite location. Bar tender was AMAZING and it was just my vibe, secluded, dark, intimate, sexy, and a great vibe. I had the dumpling soup and it was 5 stars!!!!! Better than the food I had eaten earlier that day at Hells Kitchen!!! I would have gone there every night, 5 stars for that lounge area!!!! I loved the pool area, plenty of chairs, cabanas, and multiple pools. Great environment!!! Was a little frustrated because they frequently have long waits for the check in service desk and every time my card would disconnect from the system I would have to wait in line just to reactivate them. They have a great technology system for room keys that has a great concept. I am a city gal so I loved the location. Parking is terrible so either park at the mall which is pricey over time if going in and out or pay the $58 a day for valet, no self park for the hotel. Only options! That sucked! Overall 4 stars but the lounge on the top level gets 5 stars for their location.

From the moment I checked in my front desk receptionist was beyond nice and warm. She told me all about the amentities this amazing hotel had to offer, She gave me an option for the greatest upgrade ever into a nice suite for just $100 more. I was so appreciative that the service was 5 star, they even walk you to the elevator. The rooms are brand new, hip and modern and so clean. They have the best lounge in miami called Sugar, thank you East for this amazing property!

I have stayed here a few times but haven't reviewed the property prior because in other stays it was as expected, good service with a good price for what's offered. In this instance there were some high and low notes I wanted to address... Let's start off with the good. Service was excellent and above average from the Valet and Kudos to Eudel Diaz, he needs a promotion. He is the man! Also Luis in guest services is very pleasant and will do everything in his power to ensure a good stay. The room was nicely appointed and well lit. It's great being connected to Brickell Citi Centre which adds to the esthetic. The bad... pool isn't heated, tv in pool area not working and usually on check in they start you off with lesser views and then you have to ask for a nicer view. Also, my worst experience was going to Sugar as I hadn't been in the past I went to check it out with relatives and security treated me as if I wasn't welcome. I only wanted to look around. As I stumbled to an area that was zoned :private party" I was immediately approached. I didn't even see the rope and wanted to just admire view. As I left, security snickered and said leaving so soon? And I replied yes, it was small and not much to see. I don't get why that place was so overly hyped as it left me unimpressed. I experienced a much nicer rooftop area at a Westin in Austin and it had a pool. Other than that it was a great stay and I will continue to go but will bypass Sugar in the future.

My mom stayed at the standard when visiting me in miami! Everything was so nice, including the pool service and spa service. My top suggestion is to use the spa of you stay here and add a massage service with Holly. I have chronic pain as a young adult unfortunately from an injury and Holly completely understood the assignment. She was so sweet and accommodating as well. A must stay in Miami Beach

An unforgettable dining experience by the bay! The atmosphere at The Standard is pure magic — relaxed, elegant, and full of good vibes. The food was absolutely delicious, fresh, and beautifully presented. Every bite felt like Miami sunshine on a plate ☀️✨ The service was impeccable — friendly, professional, and genuinely warm. The team made us feel perfectly cared for from start to finish. Whether you come for brunch, dinner, or sunset cocktails, this place delivers perfection every time. Special mention for the amazing waterfront view and the serene energy of the place — it’s the perfect mix between relaxation and fine dining. Highly recommend it for anyone looking to enjoy an elevated yet laid-back experience in Miami Beach! 💛🍸🌴

The spa is definitely the highlight of staying here! Great, spacious facilities and an impressive services menu. There's also a really nice gym on-site with quality equipment, complete with clean, spacious locker rooms and showers. The pool, cold plunge and waterfall hot tub are quite nice as well. There's also a dock where you can arrange for water experiences. On-site cafe, speakeasy, and restaurant all exceeded our expectations. The main restaurant has a great view, especially at sunset, and the food was outstanding. The common area garden and courtyard are quaint and cozy and offer shaded lounge chairs, swings, and a firepit in the evening. The "resort" is adults only, so there are no children on the property; however, it's pet friendly, so during our stay, there were quite a lot of dogs staying as well. While I found that to be semi-charming, I know that's not for everyone. The dogs were allowed almost everywhere on the property, including the cafe and restaurant. The rooms themselves are bungalow style - simple, yet elegant, but not all fully updated. Also, we came for a girls' spa weekend, and the accommodations definitely favor more a romantic getaway than a girls' weekend in terms of room availability and setup. The bed was also a little firmer than expected. Overall, we really enjoyed our stay, and I would definitely recommend it to others - especially the spa experience!

Spent quite a lot for a facial for my birthday. The facial was amazing! Shout out to Andrea who was the massage therapist. The atmosphere was nice except cleaning staff kept walking into the hallway behind the relaxation lounge to take personal phone calls. It was loud and seemed a little much for the amount I spent to enjoy the other amenities of the spa. Also, the man working the front desk in the lobby was horribly rude to our entire party and seemed very put out to be there on Sunday afternoon. It just overall wasn’t as great as I had envisioned and I wouldn’t spend that much again there.

Honestly! If you want a spot to step into like another Miami portal and get away yet still be within the circle of Miami.. This is the spot! You simply talk to the front desk to explore the opportunities this hotel offers with their laid back service it feels like anything is possible for a relaxing night. They have so many lounging options indoor / OUTDOOR.. By the fire on hanging swinging chairs .. So if you need a moment to zone out and playfully discuss life / ideas come to this spot highly recommend!

This hotel is amazing, and the pool and the spa are fantastic. I came here with friends on a weekend and everything was top notch. Service was wonderful, and they have the kindest team. Fabio helped me out a lot and talking to him was great, he's the best. Would recommend to anyone !!!

The overall experience was ok. The room was mediocre and styled like a bleak hospital room from the 1940's. The bed and pillows were so uncomfortable that I couldn't sleep the whole night. When we checked out the next day the person at the counter asked us how our experience was and I told him "it was ok, I couldn't sleep the whole night because the bed was so uncomfortable" and he just kind of shrugged his shoulders, didn't really try to care. My favorite part was the speakeasy and the pools. The turkish spa was ok, a bit crowded.

Customer service was the best I’ve ever seen. However , this was probably the worst beef wellington I have ever had. They do not use a normal filet of beef but some other prime rib mix. It was horrible. The waiter asked how everything was and I said it was okay just because I didn’t want to guilt him into getting me something else or making him feel bad. My wife had the lobster which was great. Everything was fine but the wellington. I am a seasoned cook and have gone to many places that has served this dish. Each place has its own twist. Unfortunately for this place , it didn’t work out. It was $140 for the wellington by itself. If you come here, try some other menu item. Stay away from the wellington.

This place very truly wants to believe it is a high standard, exquisite place in terms of food quality but simply does not deliver. Go only if you want to impress someone with expensive taste with extravagant prices for mediocre taste.

Best place to eat in Miami Food is the BEST Service 10 Congrats

Fabulous location, clean beach, authentic Italian restaurant, great in room dining menu, kids club , 3 pools, beautiful spa

Sat at the bar, enjoyed a few appetizers and cocktails. Loved the atmosphere, the staff is very welcoming and attentive. The bartender Marinko was very friendly and creative, made us a couple of cocktails based on our taste that were not on the drink list. Had a splendid time.

The Surf Club is a culinary treasure. With its elegant ambiance, impeccable service, and mouthwatering cuisine, it's a must-visit destination for food enthusiasts. From the moment you step inside, you're greeted with warmth and sophistication, setting the stage for an unforgettable dining experience. Whether you're enjoying the stunning ocean views or indulging in their delectable dishes, every moment at The Surf Club Restaurant is a delight. A must-try spot for both food and drink enthusiasts alike. Highly recommend for anyone seeking refined dining in Miami Beach

One of the finest meals I’ve had in a long time. Beautiful dining room, excellent service from the staff and exceptional meal. My only tiny criticism is that it felt a little rushed, seated at 6, meal completely done by 7, even with slow eating. Besides that, truly a wonderful dining experience.

One of the worst hotels I've ever stayed at. After staying at 3 Kimpton locations across the state, i have gathered that all of the effort and money is put into designing a lobby that tricks you into believing you're in a luxury hotel, while the rooms are dirtier and more damaged than you could find even at EconoLodge. You can hear EVERYTHING in the rooms around you and i mean literally e v e r y t h i n g. The couple next to us were screaming, cussing each other out, and blasting music well past 3 am. The beach was covered in plastic, garbage, and cigarette butts, and despite the "no smoking" signs every where, they do nothing to enforce it. There were parents taking infants in diapers into the shared pool. The door to our balcony was completely broken and didn't latch shut completely and the lock was hanging broken, so we got bit up by mosquitoes and the door kept blowing open. There were urine stains dripping down the wall and all over the baseboards of the bathroom. There's a light directly outside the bedroom window that isn't attached to any of the light switches so you can't turn it off at night. The balconies are only separated by fake plants so there's no privacy whatsoever. This is more similar to a cheap motel than a supposed 4 star resort.

Great location and a really nice place. It’s not huge, so they only have two dining/drinking options but both weee very good. The service was fantastic across the board. All staff we interacted with were incredibly friendly and accommodating, which made for a great, relaxing time away from home. Thanks!

Charming Boutique Hotel Just Steps from the Beach I had a wonderful stay at this charming boutique hotel! The location is unbeatable—just a short walk to the beach, which made it so convenient to enjoy the ocean any time of day. The hotel itself is beautifully maintained with a cozy, stylish vibe that feels both relaxed and refined. The room is a bit small. The staff were exceptionally professional and friendly from check-in to check-out. If you’re looking for a well-appointed spot near the beach, this hotel is a fantastic choice. I would absolutely stay here again and highly recommend it to anyone visiting the area.

The hotel's location and facilities are excellent, but although the staff were polite, the quality of service was worse than I expected. There were many shortcomings in the rooms, and despite our request for a coffee machine, They left the machine without even plugging it in. And when we turned on the coffee machine, all the water leaked out . Although we requested a quiet room, we were given one very close to the restaurant and directly across from the housekeeping room. On most nights (between 11 PM and 2 AM), vacuuming was done by staff near the reception area. I liked the cleanliness of the bed linens and the bathroom, but the rooms are old and small.

Very good stay. Rooms were clean and decent. Exceptional service, great bar staff. Little pricey with their resort fees and some food and drinks, but you get what you pay for. One of the better stays in South Beach area

No picture anyone post can do this property justice. This property is absolutely stunning. It’s breathtaking how beautiful this property is. It’s well kept the Bellman’s were on point. The housekeepers are so nice and helpful. the restaurant and happy hour is always a vibe. I will say though be careful about the hotel deposit. The deposit is extremely high other than that please book your room fast. Oh and the beach front of this property is beautiful.

The staff were so kind, generous and friendly and always available to help. John was very helpful and always welcomed you into the hotel with a smile. Our room was spacious and comfortable, and the pool area was luxurious. Definitely would recommend and stay here again.

Most beautiful hostel I have been to in Miami so far (well the bar is low lol) but their rooms are actually nice if you can believe it, cozy and spacious, tastefully decorated and they have all necessary outlets and room you need by the bed/nightstand and a cute blanket, two bathrooms, handicap accesible which is awesome and you don't see a whole lot unfortunately!! Spacious and stylish " retro" mini fridge, windows, Sofa with small table is perfect for lounging/working on laptop/hanging out. I love their outdoor pool area, it's a beautiful tropical garden with many trees and plants that you won't feel blazing heat (like it's supposed to! Before humans cut trees, put concrete and ruin everything) Also perfect place for lounging/working on laptop at any hour of the day (but bring mosquito repellent) They have a cold water fountain and a hot water dispenser which saves the day! The staff is generally nice especially the dark haired / light skinned young person with the face/nose piercing (I did not ask the name of this lady unfortunately) but in some hostels employees are so nasty that I can't forget someone who is actually hospitable. The beach right in front is very quiet and chill, more chill than south beach. They have a pool table and a PIANO in the lobby and that is extra points also with the "Alice in Wonderland" painting; They provide soap in the rooms! Feels like a luxury especially since it boasts being free from harmful chemicals, parabens and....sexism. I hope this is true because some other hostels are indeed disgustingly sexist with their discriminatory policies. I did not have that bad experience at Freehand but again I'm a beach person more than a pool person so I might not have enough lived experience to tell. If you are looking to stay away from the craziness and especially obscene noise levels of South Beach, the location in Indian Creek is perfect! Disliked · There is no kitchen so you are kind of dependent on eating out which can get expensive, thankfully plenty of space in the mini fridge in your room to keep your take away leftovers and a few groceries that don't require cooking/preparing. Make sure to bring sweaters and warm clothing because the hallways are freezing! The A/C in the room as well but you can adjust this. I think I got a chest infection / mild cough from the A/C or something in the building, maybe mold I don't know. t's annoying that they only let one stay 14 days every six months but many other hostels in the area also have a max stay. They partner with restaurants which are like " sibling businesses " and pitch you have 20% discount if you are staying at the hostel but in reality since they add a mandatory 20% gratuity, you are just exempt from the extra 20% it isn't a "discount" I don't like these sneaky game of words businesses do around here but I have seen this business model in other hostels partnering with restaurants in the area so nothing out of the ordinary. The good thing is they will let you bring your food and eat it there but after 5PM you can't consume anything on the pool area /restaurant tables, you would have to go eat/drink in the back tables, however if you are just hanging out it's fine! It's a bit silly though because they'll do that even if you just have one soft drink and all tables are empty if past five O' clock. I like their laundry area in between the trees unfortunately only one machine was working, they called repair but for me it never worked, I am still waiting on reimbursement from the outsourced company for the hold they placed on my card which they told me would get back to my card but since its weekend it should probably arrive next week.

I recently stayed at the Freehand Miami Beach and had an amazing experience. The hotel itself was beautiful and welcoming, but what really stood out was the exceptional service from the receptionist, Lara. She went above and beyond to make my stay enjoyable and smooth. Thank you, Lara, and the entire team, for a great day and wonderful hospitality! Best, Jeffrey

I am writing to bring to your attention repeated concerns regarding a front desk staff member in the hostel section at Freehand Miami. I have stayed at the property on and off for years and have consistently observed the same concerning behaviors from this staff member: Beyond rude during the check in process. She acts as though she is doing you a favor by allowing you to stay at the Hotel. Not the typical experience you would expect from someone in the service industry. Especially in regards to guests that are on vacation. Constantly entering dorm rooms without knocking or notifying guests, entering forcefully, causing doors to slam into the wall loudly. Berating or harassing guests over unverified complaints, creating a tense and uncomfortable environment. Explicitly treating hostel guests differently from private room guests. For example, after entering a dorm room in her usual aggressive manner, she has been heard saying, “Well, if you don’t like it, rent a private room.” Repeatedly creating situations that have caused multiple guests to terminate reservations and leave the hostel prematurely. While I understand that some guests may occasionally cause issues, her behaviors affect the vast majority of interactions and are disproportionate to actual problems. This repeated conduct raises serious concerns about guest safety, privacy, and the overall guest experience. I hope this feedback is taken seriously to ensure a professional, respectful, and welcoming environment for all guests. Thank you for your attention.

I booked for the weekend due to my apartment getting painted, when I arrived the girl at the front desk, automatically mede this awful face, then she looked at me said infront of other guest do u have a reservation? Didnt wait for my turn she just poited me out. After i said yes I do she said wait 10 minutes after she made me wait, she said it doesn't show tha u have a reservation, she didnt even look in the system, I said I have both booking and freehand confirmation. She disregarded everything I said she said the the system had bloked me, then she made up this lie about me, stating that I was there three days ago and that I had a problem with a guest, I haven't stayed at freehand in the past two months. This woman was so unprofessional, she said her name is dona im sure thats another lie. After she told me I couldn't stay in a very terrible maner, I called booking and they said they were going to call the property to see what the problem was, I told her booking was calling them, she deliberately walked away from the phone. I mean I have never been treated this way. I have stayed at freehand for the past 7 years traveling back n forth from California to Miami. I thought freehand was better than that, but nope very unprofessional and deceiving. Also now that I mooved to my Miami, I found a Job, so after I made the reservation, one of the female worker who works the mornings at freehand came to my job totally stalking me. I mean this reservation for three night became a total nightmare for me

⚠️ DO NOT STAY HERE – HORRIBLE AND UNSAFE EXPERIENCE ⚠️ Our stay at Freehand Miami Beach was absolutely unacceptable. This place is not safe, and the security staff do nothing when serious incidents occur. During our stay, we were harassed by other guests — one man even urinated next to us and spat at us, and the guard did absolutely nothing. What’s worse, he even shook hands with the man who did it, as if nothing had happened. The following night, the same guard aggressively kicked us out, just because we were sitting at a table where “we weren’t allowed to drink.” His behavior was violent and completely unprofessional. When we went to the front desk to report what happened, no one cared or offered any help at all. This place has no control, no safety, and zero respect for guests. There are no protocols for harassment or violent behavior. 👉 Avoid this place at all costs. There are plenty of hotels in Miami Beach that actually respect and protect their guests.

I've stayed here twice, a week both times. The value and location are great. Alexandra and Agus are amazing. They went above and beyond both visits, and made my visit perfect. Gracias mi hermanas!

Stopped in for some rest tonight at the Freehand. Room was a mere $37. Located right in the heart of Downtown Miami Beach. Freehand is walking distance to the beach. Has lounge area, outside patio and three different bar areas with plenty of patio seating. Pool is nice and DJ is inside. Most def worth ever penny! Cool hostel experience🌴

I recently stayed at the Kimpton Hotel in Miami and overall had a wonderful experience. The amenities were excellent, the room was spotless, and the bed was incredibly comfortable. The view from the deck was absolutely spectacular a perfect spot to relax and enjoy the Miami atmosphere. The location couldn’t be better, close to everything you’d want to see and do in the city. The only downside was that while we were on the deck, we overheard what sounded like a couple arguing quite aggressively from the floor above us, and we could even hear them from inside our room. It went on for a while and was a bit unsettling. Aside from that incident, our stay was great and I would still recommend the hotel for its comfort, cleanliness, and amazing location.

We had a little problem with our check-in, but the front desk staff were really kind and helpful. We got to upgrade our room to the suite and it was a dream!! The most beautiful view I’ve ever seen 🌴✨ The hotel was very close to everything, which was super convenient. The only downside was the restaurant service — we thought as hotel guests it would be fine to just have a salad and a drink, but the staff seemed really annoyed and the service was incredibly rude. Still, the hotel itself was gorgeous, the staff at the front were kind, the views were out of this world, the pool was nice, the beds were comfy, and overall it was pretty affordable. Would definitely come back! 🩷

TL;DR: Great for regular members, but disappointing for elite members. Intercontinental Miami honors the elite member a lot better. Cons: As a Diamond Elite, I received no upgrade for a 4-night stay — despite multiple inquiries. The front desk’s attitude made it clear they prioritize selling last-minute paid upgrades over recognizing elite loyalty. The excuses were inconsistent, such as “your stay is too long, so we can’t upgrade you.” And I clearly see room available online! Pros: • Excellent food — breakfast includes freshly squeezed juice daily. • Clean, modern rooms, and housekeeping did a fantastic job every day. The 2 stars are purely for the great food and room cleanliness. Everything else fell short of elite expectations.

stayed at this Miami hotel for a family event in the area. The hotel itself was conveniently located for the events i was attending, and the area itself was ok -- there were places to run/walk outdoors, and shopping/food in the area was easy to find. I felt that the area was relatively safe -- at no time did i feel like i was in a high crime area, etc. As for the hotel itself, and its services...... First the guest room... nothing too special; the beds were comfortable, and the shower was fine. The deck was great to sit out in, and relax, but it was so loud outside that one couldn't relax!! It wasn't only loud for a little while, but pretty much for our entire stay (day & night!!) Most (if not all) of the noise was no fault of the hotel, but of what was happening outside -- once the sliding doors to the deck were closed, it was quiet inside! Lastly about being outside was the odor of marijuana that was often in the air -- maybe being a smoke-free facility could help with that?? Next -- the fitness center... the fitness center itself was fine -- plenty of machines there to use, and most were in good condition... I was excited to use the fitness center, as the hotel's website indicated that they had peloton bike for use -- but there weren't any to be found there! i can't comment on any of the hotel's restaurants, as none were visited during our stay..

The room itself was pretty basic imo. The hotel does have great views though. Valet area can get extremely crowded. Not to mention majority of the valet staff was beyond rude. Only encountered 1 nice one the entire 5 day stay. One of them almost hit me with a car twice. Also, every single time i went to leave it would take forever to receive my car. There was multiple times i left around 4-5am and the valet area was completely empty but yet it still took 30 minutes to receive my car?

Rooms are fine. Location is good except the entrance is always backed up to the street light. Front desk staff is good. Food at zuma and the 16th floor breakfast spot is great. Best part. Pool has potential but is always lacking energy for some reason

I gave this hotel this rating because of it's housekeeping staff that's lazy. When we arrived to the hotel neither bed had blankets on them only thin sheets. I had to go and fetch blankets. We brought food back to room and went out and came back and it had been thrown in the trash. Went in the bathroom and same food that had been waste on floor the day before was still there, but she called herself had cleaned our room. Housekeepers should never touch people personal items. I didn't particularly care for how the bathroom are designed first time seeing one designed like this. The bathroom has a big square window cut out with no glass in it. So if you have a guess they can hear you fart, poop, burp and possibly see you naked. Absolutely no privacy with the exception of a blind. In addition the rooms aren't worth the money they charge. For this to be a high end hotel rooms had no microwave or refrigerator is a shame. The pillows are flat and the bed is totally uncomfortable. The only thing they have going for them is the stunning views, excellent location, and rooftop pool that's not enough to be a good hotel when everything else sucks and you aren't comfortable.

My boyfriend and I stayed here for a little getaway weekend and it was simply delightful! The staff was friendly, especially the ones in the restaurant and the pool. We loved our king room and slept so well, with no noise. Their beach location was perfect for access to the beach walk and ocean. Their breakfast and lunch were great and everything was so fresh. Could have stayed there longer and can't wait to come back! Great price for what you get.

This is our second time staying at the Palms and we will always keep coming back. From the reception staff to the bartenders at the pool, and all the other staff you meet in between, everyone was so happy and considerate. The service on the beach is impeccable even on the hottest days. The service by the pool or even just at the bar is always spot on. Our Tuesday pool bartender was so nice- she saw I was pregnant and created a mocktail for me on my last day to celebrate, really made me feel special. Breakfast is perfect (shout out to Leonardo who is the sweetest).

Had an incredible stay. The hotel itself is gorgeous, and relaxing, with several different areas to hang out. We barely left because we had everything we needed. But more than anything, the staff were amazing. Kind, helpful and ready to do anything they could to make the stay better. The pool tiki bar team went above and beyond, especially Kathlen and Andrea who were hilarious, happy, and made incredible drinks! We will definitely be back for another stay soon.

had an extremely disappointing stay at The Palms Hotel & Spa, Miami Beach. My reservation was made by my mother, Neşe Kılıç, who added me as a guest since she was joining later. After a 12-hour international flight, the front desk refused to check me in because they “needed her confirmation” again — even though my name and passport were already on the booking. I sat in the lobby for over an hour, exhausted and humiliated. Ten days later, after multiple in-person conversations with staff, my room key stopped working. When I went to the front desk, they said, “We don’t remember you.” How can a hotel fail to recognize someone who has been staying there for 10 days? They didn’t help, didn’t verify my ID, and left me locked out of my room for hours. Then came an elevator breakdown that lasted over six hours. Guests had to climb 12 floors using the emergency stairs — including people with baby strollers and heavy luggage. No staff helped anyone carry bags, and no one offered any kind of compensation, voucher, or even an apology. For a supposedly luxury hotel, the lack of professionalism, empathy, and responsibility is beyond belief. Nothing about this experience was acceptable.

We had an amazing time at the hotel. Friends got married there and we decided to stay the weekend of the wedding. Everyone was super nice, friendly and helpful. Special shoutout to Jasmine from the front desk and Christopher from the concierge team who responded to each of our requests. Will definitely be back.

1 out of 5 — Locked out, disrespected, and ignored I had one of the most frustrating hotel experiences of my life at The Palms Hotel & Spa, Miami Beach My reservation was made by my mother, Neşe Kılıç, who added me as a guest since she would join later. After a 12-hour international flight, I arrived exhausted and all I wanted was to check in and rest. Even though my name was added to the booking, the front desk refused to let me check in unless my mother called again to “confirm.” Because of the time difference with Turkey, I couldn’t reach her — so I sat in the lobby for over an hour after an overnight flight, just waiting. Eventually, I was added to the reservation and checked in under my own name. I gave my passport, ID, phone number, and email, and stayed for 10 full days. Everything — communication, housekeeping requests, concierge questions — went through me. Then, one day, my room key stopped working. When I went to the front desk, they told me they couldn’t issue a new key because “the reservation was under my mother’s name.” I explained everything again, showed my passport again, reminded them I had been staying there for 10 days — and they simply said, “We don’t remember you.” That was the most shocking and humiliating part. How can a hotel fail to recognize someone who has been living there for ten days, speaking face-to-face with staff almost daily about multiple issues, requests, and questions? To tell a long-term guest “we don’t remember you, we can’t give you a key” is not just unprofessional — it’s deeply disrespectful. So I stood in the lobby, in a bikini, locked out of my room for hours, waiting for my mother to return. No one offered to help, verify, or even walk me upstairs. And as if that wasn’t enough, housekeeping is another disaster — dirty towels are re-hung, rooms skipped even with the cleaning light on, and unless you go downstairs every single day to ask, your room stays dirty. This hotel desperately needs better management, training, and basic human empathy. What I experienced here wasn’t a mistake — it was a complete breakdown of hospitality.

The staff is the best always there when you need. They make you feel like you are the king or queen. The rooms are spacious,comfortable and extremely clean. The location is the best you get to see the beauty of Miami the beach. 🏖️ I very much recommend this hotel.

we spent the weekend here for our anniversary. The location was great, and the pool area and beach club was pure class. They upgraded our room from a city view to bay view which was so gorgeous and nice to see the city lit up at night. The room was a little outdated but other than that it was great. We would definitely consider staying again!!

So I never intended to write a review. I generally don’t. But I stayed here last year for the Latin Grammys and with this year’s awards fast approaching, I had to write something. I checked in and the room was filthy. Cigarettes in the sink (see photo). Also a chair was broken (photo). I left a tip and note for the staff (another photo). Came back to the room later and the tip money was accepted but the broken chair remained (for the rest of my stay). These issues were reported to the front desk. I also had my suit pressed for the awards. I know they send it out to a partner but it was returned covered in lint. This was a clean but somewhat wrinkled navy suit. No idea how the white lint got on there from a pressing. It took me 30+ minutes to make the suit presentable again. This was also mentioned to the front desk to no avail. I’ve stayed in the Mondrian chain before but won’t be staying at this one again.

Check-in experience was messed up, even though I checked in advance that things go smoothly for my guests. Our package was stolen internally and once they reviewed the security cameras it magically showed up. Rooms are cleaned every three days and if you request any extra service they refuse. Staff is more focussed on enforcing their rules than providing a great guest experience. Cannot bring anything to the pool you acquired to buy everything there never seen this before even at high-end resorts. Have stayed here numerous times in the past, but this last one was five years after the last experience and a noticeable drop off. I expressed my displeasure for the resort, but they were not very sympathetic. I’m not one to write negative reviews and own a business myself so I understand that things can happen, but they are clearly in it solely for monetizing their property without providing value or quality experience. We’ll go back to the fountain blue where we love.

The time I spent at this residence has been incredible, leading me to consider buying an apartment here. I am truly grateful to Marc, Sebastian, and Greter Perez. The staff at the management office is exceptionally competent and supportive. I want to commend these individuals for their professionalism, warmth, and assistance. In a world where people often encounter dissatisfaction, I find myself effortlessly content. I believe that positivity breeds positivity and strive to radiate good energy to attract the same in return. Life is short, we need to be happy.🙏 Kety

Disgusting hotel. Do not come here. Sure the reviews on Google are good but every where else they are bad and those are true! Booked for one night to go to the Heat game and didn’t even stay because of the poor conditions of the room. As you can see there is a dark brown stain on the couch- looks absolutely disgusting and never cleaned. Also shown in the photo are the stains of the rug. Shower tiles are dirty, a giant rip in the couch, marks on the chairs, more dirty floors and also a TV that looks like an iPad. This is unacceptable for a Miami Hotel!!! Spoke to the front desk and they immediately understood and said we will get a refund. But no, just a refunded resort fee…not a full refund for not staying the entire evening. They had an issue with how long the check in to check out time was— again because we went to the game for my Dad’s 60th birthday and had various reservations around miami- no we don’t want to be late for them just to complain to the hotel- so anyways we decided to drive home in the insane monsoon and risk our lives on the Florida 95 instead of staying one night in these room. It seems like a hotel that has completely given up. Spoke to the supervisor who didn’t give a care about our stay or the conditions of the room, such great service and hospitality!!!! *that is extreme sarcasm.

Beautiful hotel nice and friendly staff. Pool is nice and spacious. If you like to walk you can to the beach and the strip where everything is located. It is a little walk but not too bad. Or you can just uber literally less than $10 to the beach , Collin’s or ocean drive ! Definitely recommended if you don’t want to pay the pricier hotel charges.

I love this hotel, I have stayed here 3 times. The rooms are so cute, spacious & unique. Too many hotels these days are drab grey- this one has color and subtle decor! Almost every room has a good view even if you aren’t on the bay side. The staff and maids have all been kind to me. Sebastian especially showed professionalism and hospitality during my stay. One last thing- i like that you can walk to whole foods so easily, and target pretty easy too.

From the moment we pulled up, everything about this stay was exceptional. The bellman David greeted us with a warm smile and handled our arrival like true hospitality royalty. Check-in was smooth and friendly the front desk team made us feel right at home. Within minutes of settling into our room, Juan arrived with a tray of little gourmet danishes. That personal touch was such a pleasant surprise and set the tone for the rest of our stay. We also reserved a cabana by the pool, and it came stocked with complimentary fresh fruit and a chilled bottle of rosé — the perfect touch for relaxing poolside. The entire property is beautiful and easy to find using Google Maps — valet and parking were a breeze. The pool area is stunning with an amazing view, and the food and drinks on-site are every bit as good as you’d hope. Customer service here is honestly above five-star level. Every staff member we met went out of their way to make our experience unforgettable. Highly recommend this property for anyone who wants seamless service, great food and drinks, and true hospitality from arrival to checkout.

From the moment we arrived, it was clear this hotel operated at a level above the rest. The customer service was nothing short of extraordinary—warm, attentive, and genuinely thoughtful. Every staff member we encountered, from the front desk to the pool staff, radiated professionalism and kindness. Cleanliness was impeccable. The rooms, common areas, and even tucked-away corners sparkled with attention to detail. You could sense the pride in their upkeep—fresh linens, spotless bathrooms, and an overall freshness that made the entire space feel both luxurious and comforting. The amenities were generous and beautifully integrated into the experience. The pool was beautiful and well-maintained, with thoughtful touches like complimentary fruit-infused water and plush towels. In short, this hotel didn’t just provide a place to sleep—it created a complete, immersive experience. It’s rare to find a place where luxury and warmth meet so seamlessly. We left feeling not only refreshed but truly cared for. Rating: 5/5 – A destination in itself. We’ll only stay here in Miami in the future.

My husband and I enjoyed our trip here. The service was top notch. The vibes are great. Laid back and calm and the pool is amazing! If you want a relaxing place to stay in Miami go here. The only downside is the spa is an equinox gym so it’s not as beautiful and relaxed as other locations. Thank you all for a great stay!

I had such a wonderful stay at this hotel! The service was excellent staff were attentive, welcoming, and truly went out of their way to make the experience comfortable. The room was clean, spacious, and well-appointed, making it a relaxing retreat after a long day. The highlight for me was definitely the pool area it was absolutely beautiful, well maintained, and the perfect place to unwind. Overall, a fantastic experience and I would gladly stay here again!

Stayed here for a couple of nights at the beginning of July. I had a cityscape king room sponsored by an interviewer and it was pretty nice and spacious. The check-in desk is at the 7th floor (if I remember correctly), and you have to always transfer elevators there to get to your room. There's also an Equinox in the building, on the 4th floor (again, if I remember correctly). They have a nice long pool with lots of seating around, and I went for a swim Tuesday evening around 6:30pm - had it to myself. It's very close to the baywalk, so that was convenient for someone like me who likes to run around to explore new places. When I called an Uber to the airport, he kept getting confused about the entrance to the hotel, and to be fair, it took me a couple of instances of going out on walks too to figure out exactly which one belonged to this hotel. On the way to the pool, you have to walk by a restaurant (Bahia?) and you always get the strong smell of seafood - this was the only thing I didn't like about this hotel.

Four Seasons Hotel Miami offers a luxurious stay with exceptional service, elegant rooms, and breathtaking views of Biscayne Bay or the city skyline. The facilities are world-class, featuring a stunning pool deck, well-equipped fitness center, and relaxing spa. Dining options are excellent, with fresh, flavorful dishes and attentive service. Every detail—from the cleanliness to the personalized touches—reflects the hotel’s high standards. Whether for business or leisure, it’s an unforgettable Miami experience that blends comfort, sophistication, and warm hospitality.

The Four Seasons truly lives up to its reputation for excellence. From the moment we arrived, the service was impeccable — warm, attentive, and professional. The rooms were beautifully designed, with every detail carefully considered, and the atmosphere throughout the hotel was both luxurious and relaxing. Dining was outstanding, and the amenities made our stay unforgettable.

Spent 3 night here and it was definitely not what I expected. We reserved the ocean view room. Well, when we got there we received a room facing the other hotel building, with a slight opening of the ocean on the right side if you were to peak out from your balcony. We went to the reception area to change it, yet were given an even worse room. The receptionist and manager made it seem like we were causing a scene and being a nuisance, which we definitely weren’t as we were just trying to get what we payed for. He said all other rooms with the ocean view were booked but what he could do is provide us with a $200 credit coupon. And that wasn’t even per person… It is a totally unacceptable compensation, considering we spent close to $3k for the room. At this point I would expect them to upgrade us to a better room level since it was their fault??? Another disappointment was also the service in the restaurants. One evening we came down to eat and after ordering had no sight of our waiter for 1.5 hours. We then had to chase down a waiter and ask if our order was placed. He said there’s a delay because there is a 20+ people party that came in front of us, but it was clear they lost our order as he had to take it all down again. Overall, the location is great but I would recommend considering staying at a different hotel in the area. The customer service was shocking for this level of an establishment and you’re probably better off not spending your money here.

Rating is based on American Airlines rewards points: we decided to use our travel points at this location rather than an ocean villa in Cancun. That was a massive mistake. Upon checking in, we found out that American Airlines brokers or paid for specific rooms to use to do offer these awards. The level of service in our American Airlines owned room was trash, it was dirty, no one cleaned our room the entire 3 days we were there- we had to throw away our own trash that piled up, get new sheets from the service carts and storage areas. It was very frustrating bc had we known this, we would have not booked here. It really ruined our vacation. The only vacation we take a year. We then stayed in our last night with Marriott points- and the rooms were noticeable different from cleanliness to mattresses, to level of service from the service staff. I highly recommend for Ritz to either step in and manage these properties that they are selling off for rewards, or hold a higher standard for these tenants- or cancel the contract. The other part of this is learning the industry of airline points- if they do this at the Ritz Carlton, then no property is safe. Had I booked in Cancun, would I have gotten the same level of shit? We are going through American Airlines to discuss our complaints- but I think Ritz needs to take this down vote bc it’s on them for not managing the properties / rooms according to the same guest standards. I should give a 1 star review. Room I stayed in: 384 Stayed in this room: 04/21-04/24 - Fan does not work properly, only works at one speed and going the incorrect direction blowing heat rather than cool air - fluffy dust and hair and filth around the room, behind head boards, found random squish toy under the bed - bathroom smelled like pee - bath tub noticeable dirty - about 3-4 baby cribs and pack n plays stored randomly taking up closet space and under the bathroom vanity - no one serviced our room or asked if we needed anything- we had to go into the service areas to drop off our trash and get new towels and sheets- made our own beds- Every time we attempted to get help, we were told we had to go through American Airlines- no customer service person was willing to go above and beyond to make anything happen. I felt like we were camping. Shame on your service staff.

My recent 3-day business event at the Ritz-Carlton Key Biscayne was an absolute triumph, made even more enjoyable by the fact that my spouse was able to join me. This hotel truly excels at catering to both professional and leisure needs. Business Facilities: * The conference facilities were top-notch. The meeting rooms were well-equipped, and the staff was incredibly attentive, ensuring everything ran smoothly. From the AV setup to the catering, every detail was handled with precision. * The wifi connection was reliable, which is crucial for any business trip. * The location of the hotel also allowed for a very professional setting, and the staff were very respectful of the work environment. Leisure and Amenities: * While I was attending meetings, my spouse enjoyed the beautiful beach and pools. The resort's beachfront location is stunning, and the views are simply breathtaking. * We also took advantage of the spa, which was a wonderful way to unwind after a long day. The treatments were excellent, and the atmosphere was very relaxing. * The dining options were diverse and of high quality. We particularly enjoyed the impeccable service. * The overall atmosphere of the hotel is very relaxing, and provides a very high level of luxury. Room and Service: * Our room was spacious, luxurious, and impeccably clean. * The service throughout the hotel was exceptional. The staff was friendly, professional, and always willing to go the extra mile. Overall: The Ritz-Carlton Key Biscayne provided the perfect balance of business and pleasure. It's an ideal location for a corporate event, especially when you want to combine work with a relaxing getaway. Pros: * Excellent conference facilities. * Beautiful beachfront location. * Luxurious rooms and amenities. * Outstanding service. * Great dining options. Cons: * The prices can be high, but the quality justifies the cost. Rating: 5/5 stars

Avoid this hotel at all cost! We stayed 5 nights and had experience of 2 -3 stars hotel instead of 5 star for $999 a night. The air conditioning doesn’t work - it is very hot in the room. The AC doesn’t work; the fridge doesn’t work. I can’t breathe all night long . It is a sweat shop The room is old, the bathroom is old fashioned and SMALL. The rain shower doesn’t fit the small cubic shower room. I can’t move while showering. Such a bad experience at the $1000 a night hotel. Can’t wait for my vacation here to be OVER

Had stayed at this location before but our recent stay was far below Ritz Carlton standards and our expectations. Upon arrival at check in time our room was not ready. We were asked to go to the bar and wait so that our room would be made ready. We checked in on Saturday and on Sunday morning when I was tying my shoelaces I noticed 4-5 large clipped fingernails on the floor. Needless to say I had never seen this at a Ritz Carlton or any hotel for that matter. Keep in mind this is after we had been asked to wait until our room would be made available. We called and spoke with a gentleman named Pablo who was apologetic and promised that this would be addressed with the hotel manager and the room would be immediately cleaned. The next day, again while putting on my shoes I noticed 3 of the large clipped fingernails that I had seen the day before on the floor. No one from management had called us yet. When I went to speak with management again, they were very apologetic and offered to refund the equivalent of one night stay which we thought was a nice gesture and accepted. Upon check-out this refund was not applied yet we were assured by Astrid that the refund would be received in the next few days. It has now been over 6 weeks since we have checked out and after speaking with Paola (another supervisor) who assured us that this refund is on the way, and numerous phone calls and messages left for Paola we still have not received a refund. A hotel in this class level should hold its self to a higher standard and should not defraud its guests by promising a refund which they never issued. This is extremely disappointing and aggravating. I will never stay at this facility again and strongly recommend others to stay away as well.

This hotel is really nice! They staff is great! I went there for a work meeting and I really enjoyed myself! You really don't need to go anywhere else. There's plenty to do at the resort. The rooms are clean! The bars located inside are great! The outside decor is beautiful. I can agree with some of the reviews the rooms might be a little outdated, but it's not that bad. I highly recommend this place and I would love to return! It's right on the beach, and I loved every minute of it!

The hotel is very very tired. The rooms were dirty - both dust and dirt everywhere plus stains on the sofa in our room. The spa area is also very tired. I guess they have a renovation coming soon so that will likely improve. We had a horrific experience with housekeeping where during turn down they sprayed very strong air freshener directly onto the bed and pillows which was overpowering and gave us an awful headache. We only discovered this after dinner and we asked to have the bedding changed so we could sleep and somehow that took 90 minutes. It was a comedy of errors with the people changing the bedding stripping the bed down to a stained and dirty bare mattress (disgusting) at 11:30 pm at night and then disappearing for almost 50 minutes with not a word from anyone about where they were or when or even if they would return. It was awful as we desperately wanted to go to bed. We never received any apology at all - “the housekeeping manager will call you” - but they never did. The food/ drinks and service at the restaurants were good but we were there for a group event and the catered dinners were truly awful. Almost completely inedible.

I stayed at this hotel from August 21 to 23, and it was by far the worst hotel experience of my life. I was never even given a room key. For the entire stay, every time I wanted to enter my own room, I had to hunt down a staff member, ride the elevator with them, and have them unlock the door for me. It was incredibly inconvenient. I even found myself feeling awkwardly apologetic toward the staff, while in reality I was the one being inconvenienced. On top of that, I had to wait around for them to make time for me every single time I needed to go back to my room. The staff were shockingly unprofessional and downright rude. They completely ignored my complaints, dismissed my frustration, and repeatedly told me things like, “There’s nothing I can do,” or “You’ll have to talk to the manager.” Instead of helping, they made it clear they couldn’t care less about a guest’s basic comfort or dignity. This wasn’t just poor service, it was a disgrace. My stay was ruined from start to finish. If you are considering a hotel in Miami, avoid this one at all costs. It’s the single worst hotel I’ve ever dealt with, and it doesn’t deserve anyone’s business.

Stayed for one night on a Saturday and we do not recommend staying here if you are given a lower floor. We were put in room 205 on the second floor and you can hear very loud music from a club that’s either below the hotel or connected nearby as the bass will also vibrate through the walls. Continuous from 10pm-4am. We slept with earplugs and we also kept the AC running to muffle the noise but it did not help. Doors also slam easily and you can hear everything in the hallways. Offered a refund of the $40.00 resort fee for the issue but the invoice is not clear and unsure if I will get this refund. Room itself was cosy and the bed was comfortable, maybe considered very small for some but for one night the size was adequate for two people. Front desk manager, Rudy, was very friendly and tried to get us the best room possible as Diamond members, but the hotel was fully booked. All other staff we encountered were indifferent.

A Five-Star Stay with Historic Charm! From the moment we walked in, we were captivated by the hotel's historic Art Deco feel. The architecture and design are truly stunning, giving the whole experience a wonderful, classic Miami Beach vibe. Our room was fantastic—clean, comfortable, and beautifully decorated. What truly set this hotel apart was the amazing staff. Every single person we interacted with was friendly, professional, and went out of their way to be helpful. The location is absolutely unbeatable. You're within easy walking distance of endless shopping and incredible food options. Plus, South Beach is right across the street! Despite being in a very lively area, I felt very safe and secure throughout my stay. I can't recommend this hotel enough! It's the perfect blend of style, service, and location.

Everything here was perfect and beautiful. Great pool, gym, service and rooms. There was even construction across from one of our rooms but it actually added to the excitement. I’ve never watched buildings get built right in front of me. It was actually really cool.

The staff are nice and the lobby is nicely decorated. However we’ll never stay there again. This hotel is a disgrace to the Hilton brand. We were there for 1 night - less than 24 hrs. When we got our car back from the valet, it had been used - the passenger seat was far back, its charging cord pulled out from storage so they were charging devices, the temperature and its settings (which require manually changing buttons) were all changed. The weather was not extreme enough to justify the changes. If you valet park and have a way to check your car’s movements, you should activate those settings. That was the icing on the cake because our room only had hot water in the sink, the shower light was burned out and there were stains on the floor from the ac vent above leaking. Our toilet tank only filled up sometimes so the toilet wouldn’t flush half the time. We were traveling with friends and their room was worse - the ceiling above their toilet was dripping paint on them and there was a puddle of paint on the floor around the toilet. The breakfast service was extremely slow. Our friends arrived first and despite bring nearly empty, were ignored for 10 minutes. During breakfast at 10am they tested the fire alarm service - that’s fine since it’s an important safety measure - however it went off throughout the hotel for an hour and a half. The sirens were ear splitting. We had to leave the hotel to get away from it. Im not sure if I can upload a brief video but will try. Never again.

A Stylish Gem in the Heart of South Beach Our stay at the Gale Hotel in Miami Beach was nothing short of fantastic! From the moment we arrived, we impressed by the hotel’s chic 1940s-inspired design, perfectly blended with modern comfort. The location is unbeatable—just steps from the beach, restaurants, and all the vibrant nightlife South Beach has to offer. The staff were warm, welcoming, and attentive throughout our stay. The room was stylish and spotless, with a super comfortable bed, luxe linens, and a sleek bathroom. We especially loved the rooftop pool—perfect for relaxing with a drink and taking in the Miami sunshine. The on-site dining was excellent too. The Italian restaurant had delicious dishes and a cozy, upscale vibe. Everything felt thoughtfully curated, and it was clear that the hotel takes pride in delivering a great guest experience. Whether you’re visiting Miami for the beach, the nightlife, or a bit of both, the Gale Hotel is a perfect base. We’ll definitely be returning!

Not the first time staying here-we are Hilton loyal-but after this visit I'd think twice. The biggest issue for us was the restaurant is under construction and there is no mention on the website about it. This meant that for any drinks or dinners close by we had to make plans elsewhere. The second issue would be the lack of upkeep in general. From the front porch-never wiped down or power washed or organized (although I did see someone sweeping) made it unreasonable to sit outside to pass some time or have a glass of wine (from the liquor store next door)without wiping down tables and chairs purselves. There was a persistent leak at the bottom of the stairs near the entrance which was being worked on at one point during our 3 night stay. The rooms need a deep clean. Our upgrade had us down graded from a king to a queen with a balcony that needed to be cleaned as well and was unusable because of storm passing through-the weather being noones fault. Our room had dirt on the carpet, no vacuum marks and the corners and edges were covered in dust. All of this is easily fixed with a spot check by the manager of different rooms every day. The desk staff didn't always acknowledge us when we would walk in. I've come to expect more from Hilton properties and although I'll be back for the revamped restaurant headed by Chef Paolo I'm not sure I'll stay for the mediocre room and staff.

My stay at the Esme hotel was fabulous. Yes, the rooms are small but the amenities are nice. My husband and I stayed 5 nights. We both have two large suitcases and we were fine. I used the hooks on The wall to hang a few items and kept my shoes under the bed. The service is the shining star here. Everyone was fantastic and super helpful. The Drexel was great for breakfast. They have a nice selection of breads, croissants, pastries, fruit, Greek yogurt and hard boiled eggs. Breakfast was included in or stay. Miriam was super friendly and helpful with recommendations of things to do each day. I looked forward to seeing her each day. My only critique would be the pool was so hot like a hot tub and the carpet in our room definitely needs a shampoo. Other than that my stay was amazing and the hotel smells so lovely. Location was fun as well. I would stay again.

I really enjoyed my stay here. When we arrived we were instantly welcomed in to the spacious and well decorated lobby. The rooms had a great design throughout but the space could have been bigger. Also the carpet could have used a clean but apart from that it was perfect. Would definitely come back again.

The Esmé Hotel has a unique vibe with stylish décor, and overall it’s clean, beautiful, and well-kept. The beds are comfortable, and everything in the room worked as expected. That said, the classic rooms are extremely small. Even for petite guests, it’s easy to bump into things when moving from the bed to the bathroom. The lighting is also quite poor, and although an espresso machine is provided, it’s awkwardly placed and surrounded by items that seem to carry additional charges, which makes it less convenient to use. The resort (or “village”) fee includes a few amenities: daily drinks at the restaurant (we were offered a choice of beer or wine between 5–6 pm, though the timing was difficult to catch), beach chairs and towels (umbrellas cost about $20 per day extra), and bicycle rentals for up to two hours. Unfortunately, the hotel’s main amenity — the rooftop pool and lounge — was closed for renovation during our stay. At check-in, we were told we were simply unlucky, but later learned that other guests were offered alternative options, which felt disappointing. While the resort fee does provide some perks, it takes effort to uncover and make full use of them, as the information is not always clear. Overall, Esmé is a nice place to stay with an interesting atmosphere, but be sure to confirm whether the resort fee is already included in your booking. It’s also worth researching in advance what amenities are currently available. Lastly, watch out for extra charges, as the hotel places a large deposit hold on your credit card at check-in.

Unfortunately, we stayed here while the rooftop pool was closed, but we were told we can go to the sister location, which was fine. We booked through Expedia, but we were told that there needed to be a hold on the card for the full stay for incidentals. Come to find out that my full stay was on there, plus an additional $400? Also, wasn’t aware of the $40 daily resort fee until check out, so be aware of that. The room was smaller than expected, but loved the colors & decor. Everything was great until we saw there was water damage on the walls and sliding door of the bathroom door. On our last night, we came back to our room to find a good amount of water leaked into the bathroom. Come to find out that the A/C leaked into the wall and created a water pocket. We called the front desk about it and were told an engineer would be out to check it. We didn’t see or hear anything about it, until the next morning before check out. Instead, we were just given additional towels for the leak. The amenities are really nice, but can be confusing. The staff is really pleasant though. Bamboo room is a fun spot. It’s also a fantastic location.

Jordan, at Concierge, made us feel warm and welcomed during our girls trip this weekend. While the rooms were small, the beds were cozy and the AC was strong. Hotels location was central and perfect for everything! Beach, food, and cocktails were all in perfect walking distance. We felt deeply disappointed about not having pool access, as this was a main draw to this hotel. Minus pool being closed for maintinence, we would certainly stay here again!

We stayed here for our honeymoon, the staff were friendly the hotel was nice and clean and the location is very good close to local restaurants and the beach. However I was disappointed the pool wasn't opened due to renovations going on, they had an option to use the pool down the road. We went to use the pool however it was full of flies floating in it... not a vibe. We were charged 45 dollars a day for use of the service I.e the gym/ pool and bikes, regardless if you used them or not.

Be careful when booking as their pool and the rooftop bar are under renovation. Unfortunately, we were not informed in advance about it otherwise we would choose another hotel. You had to walk about 10 min to use a very average pool at another hotel. When “complained” about it to the management, we were literally ignored. Very disappointing considering it’s a very nice hotel. The night shift personnel was super useful so very happy about them. Note that the housekeeping was not the best either as had to ask 3 times for creams (for coffee) but received 3 bottles of body cream the day after (!). It’s a real shame as the hotel has great potential. The customer oriented attitude to be reconsidered and the internal communication to be improved (between the front desk and housekeeping).

A Truly Exceptional Stay! 🌟 From the moment I arrived, this hotel exceeded all expectations. The atmosphere was welcoming, the rooms were spotless and beautifully appointed, and every detail—from the amenities to the service—was thoughtfully curated to ensure a comfortable and memorable experience. One of the true highlights of my stay was the incredible hospitality at the front desk. Veniaecia was absolutely wonderful—kind, attentive, and genuinely committed to making guests feel at home. Her warm smile and helpful attitude made check-in a breeze and set the tone for the rest of my visit. She went above and beyond to assist with every request, and her professionalism was matched only by her kindness. I wholeheartedly recommend this hotel to anyone looking for a relaxing and enjoyable stay. Thanks to Veniaecia and the entire team, I’ll definitely be coming back!

The service at Hotel Greystone was absolutely impeccable. From check-in to check-out, the staff went above and beyond — upgrading our room, surprising us with sparkling wine, and making our birthday celebration unforgettable. The rooms are stylish, modern, and very comfortable with a romantic boutique feel. The only thing we missed was having a coffee pot in the room. There is a lovely coffee bar in the lobby, but it would be even better if it opened earlier. The food at the hotel was very good — fresh, flavorful, and beautifully presented. Combined with the rooftop space and great cocktails, dining at the hotel was a highlight. The location is perfect — steps from the beach and close to dining and activities. Everything felt safe, walkable, and convenient. Thank you to the entire team for such a memorable stay. We can’t wait to return!

amazing hotel! love the location and its quiet enough where you can get some actual sleep. the lobby and bar lounge is absolutely beautiful. they have 2 buildings which is cool. checking in and checking out was great thanks to Venisecia. she was super responsive and wonderful with telling me about the amenities and helping me grab my bag i left after check out. she told me about the beach chairs at the beach and i can hang out at the pool bar too after checking out. shout out to juan at the rooftop pool bar for making the drinks! food at the hotel is good too, though it is pricey. the rooms were genuinely so so nice and i really like the toiletries they offered as well!

Great boutique adults only hotel nestled in the heart of SoBe! The location is perfect with short walks to restaurants, bar and the beach. The room was compact, clean and had all the amenities needed for a pleasant stay. The pool area on the 4th floor was spacious and had plenty of room for multiple guests and played great music! Finally, check in and check out were easy and efficient! A special shout out to Venisecia at the front desk for her warm personality and hospitality! A+

This was my first time to visit Miami and first time visiting FL!! I arrived about two hours early into Miami. I emailed the staff and without an issue I was able to check in (10/23) early! Got to check out the rooftop bar and it was great! The bar tender up there didn’t seem like he wanted to be there but as I chatted with him he became more open and talkative. He recommended a couple of places, too!

Most unbelievable service we receiver from the Hotel Head of Operations . He made our stay very enjoyable . The rooms were spotless and everyone was very friendly. Shout out to the upgraded rooms. You must try the Roof Terrace suits . It was our thirtieth anniversary. Thank you all for making it special ! Buzz

The rooms are get and always clean. The Staff is so pleasant and very nice to talk to, The front desk staff is the best from we signed in to when we left. I really like to say that Ms.Venisecia, I did not get the other staff names they were also get and very helpful from the beginning. We Loved that the beach was so close to the hotel just 1 block away and all the restaurants were in walking distance.

Arlo Wynwood has a modern, stylish vibe that really fits the artsy feel of the neighborhood. The rooftop pool and bar are a highlight. The rooms are sleek and comfortable, but a bit on the smaller side. Service was generally good, and the location is perfect for exploring Wynwood’s murals, restaurants, and nightlife. Overall, a great stay with just a few small details that could be improved.

Stayed here this past weekend and enjoyed it even more than the New York locations. Great walkability for food or a quick uber to Brickell. About a 25 minute uber to Hard Rock stadium. The front desk was so welcoming. The food and hotel bar are a bit pricey, brunch for 2 was $170 but would definitely stay again.

Arlo Hotel — a real gem in the heart of the city 🌆 Stylish, modern, and full of good energy. The rooms are compact but beautifully designed, the rooftop bar offers stunning views, and the atmosphere feels both lively and relaxing. The staff are warm, helpful, and genuinely welcoming. Perfect spot for travelers who love design, comfort, and a touch of urban cool ✨🛏️

I didn't want to do a review but I emailed them 2 weeks ago and no one has responded. We stayed under a group rate and the location was perfect to the event. However we had 2 rooms, they placed us on floor 4 & 8 luckily the sweet man helping with bags realized and offered to move us to the same floor. We had a king balcony, and double balcony the king was SOOOO much smaller then the doubles. The doubles room had no hot water until it was fixed. The king room had a dirty spoolie and razor cap in the shower. The rooms were SOO LOUD which explains the earplugs. Our king room lost hot water a few times, there was standing water in the shower at all times. The lighting in the bathrooms was awful. They lost our late checkout we prebooked, then when they found it and gave me a key the key didnt work so I had to stand in a huge line for a new key and almost missed the uber to our flight home. Also the day we packed up to leave we looked under the bed for anything we forgot and there was a used subway wrapper under the bed all rolled up. We were there for 4 days. Just all around disappointing especially when they emailed me asking for a review, told them I have pictures and no response.

Loved the bed, the mini fridge was fully stocked, the complimentary snacks were actually the good stuff & not like... a granola bar 😒 Love that the rooms come with robes. The shower was perfect. Loved the big floor to ceiling window in the room. Love the rooftop bar & the view🍹(though it can get noisy late at night when there's a party up there.) I also liked the little cafe in the lobby. Hotel is In a great location too. I'd definitely stay at the Arlo Wynwood again! ❤️

Our stay at the Arlo Wymwood was absolutely fantastic! From the moment we arrived, the service exceeded every expectation. The front desk team was warm and welcoming, housekeeping kept everything spotless and even messaged to make sure everything was okay and needed anything, and the valet service was seamless and efficient. The location couldn’t be better, and the perks truly made the experience even more enjoyable. Unfortunately, the rain kept us from enjoying the rooftop, but it just gives us another reason to come back. Overall, a wonderful hotel that I would highly recommend and I’ll definitely be staying here again!

We recently stayed at the Arlo Wynwood Hotel and loved the location right in the heart of Wynwood, just a short walk from the Wynwood Art Walk, Wynwood Jungle, and all the vibrant local spots. The area is full of energy and creativity, and the hotel fits right in. Our room was smaller than what you’d typically find in a standard American hotel, but it was perfect for us. The design was modern, beautifully aesthetic, and made great use of the space. The only downside was the noise it’s definitely a lively, party-friendly hotel, and we did have some noisy neighbors. Thankfully, the hotel staff responded quickly and professionally by sending security to handle it, which we really appreciated. The shower took a while (around 10 minutes) to warm up, which was a bit inconvenient, but once it did, the water pressure was excellent. Every staff member we encountered was warm, polite, and incredibly helpful truly going out of their way to make our stay comfortable. Overall, a stylish and well-located hotel with great service just be aware it can get a bit noisy due to the party atmosphere.

I had a very pleasant stay here. From the check in to check out process, everything was seamless and efficient. You can tell this hotel prides itself in customer service and my only regret was having a short stay. The rooms were cozy with a balcony and an awesome view of the sky. I have no complaints. The room service menu wasn’t appealing to me so I ordered delivery and the front desk assisted with helping me receive it. I enjoyed the selections from the mini bar and the bed was the toughest thing to leave. I would definitely come back here and I highly recommend.

I am not sure how anyone could complain about this hotel. So please be careful if you read anything that could be bad. The wood work and design is beautiful. The staff treat you like royalty. The food was all delicious. The owner of this hotel was the inventor of the belini, so they welcome you with a complimentary belini daily. Joseph, lex and Abel also amazing when you spend a day at the pool. It’s about 25 mins to the beach is the only thing, but right in the heart of amazing shops, coffee shops and dining from Italian, to sushi to steak house.

Mr. C Hotel in Coconut Grove is an absolute gem! From the moment you walk in, you’re welcomed with genuine hospitality, stylish interiors, and a relaxed yet refined atmosphere that sets the tone for a perfect stay. The location is unbeatable—nestled in the heart of Coconut Grove with stunning views of the marina and just steps away from great restaurants, boutiques, and the bayfront. The rooms are chic, comfortable, and impeccably clean. I especially loved the balcony views and the overall calming aesthetic of the space. The rooftop pool is a standout—perfect for unwinding with a cocktail and soaking up the Miami sunshine. Service throughout the hotel is top-notch; every staff member we encountered was friendly, attentive, and professional. If I had to offer two small areas for improvement: the bathroom lighting could be a bit brighter, and the hair dryer was a bit underpowered compared to what you’d expect at a luxury property. That said, these are minor details in an otherwise flawless experience. Mr. C Coconut Grove has become my go-to in Miami—charming, elegant, and truly memorable. Highly recommended!

Just finished our stay and it was amazing. The room was comfortable and detailed with a spacious balcony. Camila and Alicia from the front desk always welcomed us and asked if we needed reservations. They even wished me a Happy birthday. We also enjoyed Bellini for breakfast and dinner. My old fashion and pineapple mimosa was perfect!!! I will be back!!

Visit Coconut Grove often as I have family that lives in the neighborhood and finally had the opportunity to stay at Mr. C and what a treat it was! The customer service and attention to detail throughout the entire stay exuded comfort and luxury. Enjoyed the amenity of the bikes; It was easy to ride along the marine with the location of the hotel. Did not eat in the restaurant but room service was excellent. Would highly recommend this hotel to anyone!

Staying at Mr.C made me feel like I was in a new place—a tourist in my own city. It was like a little slice of Italy imported right into the Grove. At many hotels, you feel like just another guest, regardless of how beautiful or luxurious the accommodations are, which Mr. C certainly is; it often lacks that personal touch. Here you truly feel like a guest, where everyone is eager to welcome you and genuinely help. It feels like a home away from home. I cannot say enough good things about not only this Hotel but the neighborhood it resides in. Whether you are looking for a getaway to Miami or your'e born and raised here the Mr.C is a hotel I would not overlook. Do yourself a favor and do not look further than here for your next trip.

I’m currently staying at Mr. C Miami in Coconut Grove and I’m truly impressed. From the moment I arrived, the staff have been warm, professional, and attentive to every detail. The design of the hotel blends modern elegance with a classic boutique style—bright, airy rooms with gorgeous views and spotless comfort. The location is perfect: a quiet corner of Coconut Grove yet just steps away from great cafés, restaurants, and the waterfront. The on-site restaurant and bar offer delicious options, and the pool area is beautifully maintained and relaxing. Overall, Mr. C Miami delivers a luxury boutique experience that feels personal and welcoming. I highly recommend this hotel to anyone visiting Miami who wants style, comfort, and excellent service.

We had such a wonderful experience at Trouvail! From the moment we arrived, the atmosphere was welcoming and beautiful. Isa and Danielle were absolutely amazing- so kind, attentive, and genuinely made us feel at home. Their warmth and professionalism set the tone for the whole visit. Every detail felt thoughtful, and the service made the experience unforgettable. We’ll definitely be coming back and highly recommend Trouvail to anyone looking for a place with both style and heart.

There's some pros and cons to this little hotel. First the pros. Location is great, steps away from the beach. Pool area is nice, although small, but it is quite nice. Ice water and coffee in the lobby is nice as well, beds are also quite comfortable. Now the cons. The rooms have very thin walls, sinks have loose taps, the halls have a very odd smell and poor lighting, the elevator is nice to have but it's tiny and feels like it'll break down mid ride, no cleaning service in days unless you ask.

We enjoyed a four-day stay at the hotel, and there were several positives to note. The staff were friendly and welcoming, and the reception area was attractive and inviting. The location was convenient, with easy access to the beach, which we appreciated. However, there were some areas that could use improvement. The pool was quite small, and the sunbeds could have been in better condition; although, it was nice to have fresh towels always available. The rooms were adequate, but the bathroom lacked sufficient space for personal items, and having the sink in the room felt a bit impractical. Additionally, the carpets in the hallways could benefit from a deeper clean, possibly due to the hotel's pet-friendly policy. We also noticed a strong fragrance throughout the hotel that might not appeal to everyone. One aspect that was disappointing was the lack of room cleaning during our stay. Overall, while there were enjoyable aspects of our visit, addressing these concerns could enhance the experience for future guests.

It was my first time staying at a boutique hotel and it was such a lovely experience! The staff were really friendly, and they offer free umbrellas and chairs for the beach which I think is an amazing touch. Another important detail is they don’t charge a resort fee, and room cleaning is optional depending on your preference ($25) which I really appreciated. Overall, a wonderful stay!

I had such a nice time staying at this boutique hotel! It was uniquely designed with everything you needed and they had a lovely pool area in the back. The front desk staff was exceptionally kind and helpful. I really appreciated everything they did for me and I ended up extending my stay multiple days. Thanks so much!

Our stay was incredible! Incredible staff & service, so kind and helpful and wonderful recommendations!! Beach access, lovely amenities. Monaco, Wes Anderson vibes, relaxing lobby and pool. Food and coffee was one of our best meals in Miami.

We really enjoyed the stay, It felt like home and breakfast taste so good and it was fast. We ate outside where they have chairs/plants. I love the dark/vintage asthetic, the natural lighting in the rooms were beautiful especially when it was raining. Super close to the beach and close to a couple restaurants. Being dropped off by Uber in the front was super easy too. The front desk people were super nice too❤️❤️😃 definitely going to be our go to place when we come back to Miami ! It’s a prefect comforting and affordable simple place to stay

Chucky was the man and super helpful to try to find a time that worked best with my schedule and the weather.

This is a 10 star review of South Beach Surf Club. Chucky was absolutely amazing. Excellent teacher and extremely fun too! This was my first time surfing and I couldn't imagine learning this with anyone else but Chuck! Highly recommended and definitely coming back for more lessons!

Hooked me up with a nice board and advice on spots to surf for a reasonable price. Very smooth rental process, they dropped off a board at my hotel and picked it up, and accept online payment (venmo, Paypal, Apple Pay etc.). Chill guys and good communication would def recommend!

NOT AT THE LISTED ADDRESS I had hoped to rent a board here, and I called to check that they would have rentals the day I wanted to get out. I got the voicemail and it said I’d get a faster response texting, so I did that, and they just said they’d have rentals 9-4 tomorrow, so I planned on that. My friends and I got to the address on google maps and it’s a Häagen-dazs. I called and got no response, then tried texting asking where it is since it’s not at the address and never got a response! We asked around, looked around, looked on the beach, but found no surf shop.

Chucky and Turtle are great instructors. It was a good time and we caught some waves on the first lesson!

I had a great time learning with Chucky. It was a lot of fun! I’m looking forward to my next classes.

Not here

My daughter stayed here with her partner a couple of months ago and loved it so much she booked a visit for my husband and I. We are so happy she did because this place is beautiful. As soon as we stepped in we felt welcomed. The staff were all very helpful especially “Pablo” who assisted us by the pool. What an amazing guy. His smile made us feel welcomed. But his continues concern for making sure if we needed anything or can help in any way was really appreciated. There was also the Hotel manager or Hotel supervisor unfortunately I can’t remember his name but he is originally from Morocco and was also very attentive to the guess. Breakfast was delicious even the fruit salad tasted better than most places.

Cool place, Thanks Racheal on the desk & Eric out at the entry. Real nice people. I'm from a country that doesn't do tips so struggle understand a 18% service charge and then an implied obligation to tip another 18% But it appears it's a Miami thing as other restaurants try the same trick. But back to the Hotel....very cool, loved the vibe. We even had a power cut for maybe 15 hours that made for an eventful stay. It was NOT the hotel's fault but they stepped up and made the best of a bad situation.

Very nice hotel. The rooms are a good size. The rooms are clean and nicely decorated. They have a really nice pool. It’s great that you can order food and drinks pool side. It’s also nice that they have a section of the beach where you can request beach chairs and umbrellas (included in your stay). However the service that you receive at the beach is severely lacking. Not necessarily from the men who set up your chair and umbrella but 100% from the wait staff who take your drinks and food order beach side. Each day that I went to the beach the wait staff was inattentive and dismissive. However, they would easily attend and greet the white guests that were sitting the left and write of me. They would ask the white guests how they’re doing, offer them menus, bring their drinks and food timely. I simply can’t dismiss the overtly racist behavior from the wait staff when I literally witnessed a wait staff walk by every beach chair to greet and offer them a menu but skipped right over mine. I hope the hotel acknowledges the potential racial biases in their wait staff and trains them to do better. Everyone deserves quality customer service regardless of their race, gender, religion, sexual orientation, etc.

The National Hotel in Miami Beach was incredible! Katie the manager was so welcoming and made sure everything was perfect from the start. Pablo, our server by the pool, was the best, super attentive and always friendly. Miadora, our pool attendant, was amazing and went out of her way to make sure we had everything we needed. Beautiful hotel, great vibe, and the kind of service that makes you want to come back again and again.

The National Hotel is a true gem in Miami Beach. The Art Deco architecture is gorgeous and gives the whole place a unique, nostalgic vibe. The pool is one of the best in the area—long, elegant, and perfect for lounging. The beach area is just as impressive, with clean sand, clear water, and excellent service. Speaking of service, the staff here are phenomenal. Friendly, attentive, and always ready to help, they made our stay feel truly special. The rooms are beautiful, the atmosphere is relaxed yet upscale, and everything is kept in perfect condition. If you're visiting Miami Beach and want an adult only hotel that combines style, comfort, and top-tier hospitality, The National Hotel should be at the top of your list.

Great location. Stayed here before our cruise left Miami Port. Great good. Fantastic beach access with chairs and umbrella. Loved the bars and the steak delivered to our room was DELICIOUS! We walked across the street for drinks and a snack at a place called taco taco. The breakfast was over the top good and the outdoor seating was so nice. Pool is clean and lovely. Very relaxing. Also tons of seating. Rooms were nice and clean. They are renovating but we were not disturbed at all by it. Also had hammocks outside with an outdoor bar.

My wife and I needed a relaxing, adults only vacation. We are educators and therapists so we needed to refresh our minds and bodies. We were met with amazing service, front-desk, and workers. Elijah F. was a rock star, meeting us with smiles and joy. He did everything he could to make our stay enjoyable. The pool, the food, the beach, the ambiance was incredible. The architecture and music were incredible; THANK YOU ALL. We will be back.

A truly wonderful, family-friendly hotel! This review is from the perspective of traveling to Miami Beach with a baby, and in short—I can say this hotel was excellent. Since it shares some facilities with the neighboring five-star Nobu Hotel, the property is beautiful and offers a wide range of amenities. The pool in particular was fantastic—peaceful and calm, with a relaxed crowd, making it easy to enjoy with children. The room was also baby-friendly. A microwave for baby food could be rented for $35 during our stay, and a crib could be reserved in advance. The only drawback was the in-room refrigerator, which was packed with drinks that all incurred extra charges, leaving no space for our own beverages or our baby’s drinks. We requested an additional mini fridge, which was available for $35. A kettle was provided free of charge. The hospitality of the staff was another highlight. Everyone was always smiling and greeted us warmly, which made our stay especially pleasant. Thank you very much for such a comfortable experience!

I had a work conference at Eden Roc. The resort was nice, clean and in a good location. The room was good for the most part - the tub doesn't drain, and ended up being clogged the first time my wife took a bath. The beach access and pools are nice and well kept. The pool staff was great and very nice! What ruined my experience was the main bar. We were here for a work conference and had a few drinks with co workers, and before we knew it they shut the bar down and we all had no idea where our cards were! We asked hotel staff about it and they seemed very indifferent to helping us find our cards. I had to ask for a night manager and he came down and acted like he didn't care either. I told him I'm fine paying my tab, all I need is a receipt and my card back! It took them almost an hour to find my card (security outside had my card for whatever reason). The bar never stopped by the table to tell us that they were closing, or had any disclosures saying they give the cards to security if you don't cash out by the time they close. It was a very unprofessional and disappointing experience. The staff here is on autopilot and they do make it apparent that they don't care about their client's stay. Are they the worst place to stay? No. But I would highly recommend staying at a different spot if you visit Miami as Eden Roc does very poor with customer service. There are plenty of options and I would recommend checking into different options.

I did not have a pleasant experience with this hotel. Compared to other options at Miami Beach, you can definitely find a much more positive and professional atmosphere elsewhere. The staff here do not provide sincere or caring service. Imagine taking an intensive workout class at the hotel and then being told you cannot use the shower afterward — that’s exactly what happened to me. When we spoke to the hotel manager, he acted polite but clearly didn’t care about resolving the issue, just smiled and moved on. Overall, I wouldn’t recommend this place if you value genuine hospitality and comfort.

I was here for a work conference this past week. We waited 45 min for the valet to take our cars when we got there. It was like they didn’t realize they were hosting a conference of 200+ people or something. Then, once we all got inside & were late for our meeting, we had to come back later to check in. They only had two people checking guests in, despite having five computers & their resolve for the 30min wait to check in was to give us shots of white sangria. I would rather just be able to check in to my room. During check in we had to sign a paper waiver for something, but it’s 2025, why is anyone signing anything on paper? Once I finally got my room key, I got all the way to the 17th floor just for the key not to work. Had to go back down to the lobby for them to give me a regular key card instead of the wrist band & then they had to call security for whatever reason to make sure I got in the room? The room itself was nice at face value, as was most of the hotel, but once you spent some time in it you found the issues. The shower handle did not stay in place so I had to use a shower cap to tie it in place otherwise I got third degree burns from the water changing on its own. When the valet gave me my car back when I was heading home, I realized they put a giant gash in my steering wheel & had to go back so they could file a claim. When I got out of my car I went to the woman who I knew was the manager and she did not offer one apology, but instead said “it’s a third party valet you have to talk to him”. It’s still your hotel & you are responsible for all of it at the end of the day. You are the leadership & you have a responsibility to your guests. Overall, aesthetically pleasing on the outside, but Walmart/ikea quality once you go a bit deeper. I would never be back & would never recommend this place to anyone else. UPDATE TO TELL YOU ALL THAT THE VALET IS ATTEMPTING TO DENY THE CLAIM FOR DAMAGING MY VEHICLE. THIS HOTEL WILL BE HEARING FROM ME UNTIL THEY FIX MY CAR. INSANITY.

This was my first time vacationing at the Eden Roc Hotel, and I must say, every aspect of my stay exceeded expectations. The in-room dining experience was exceptional — each meal was of outstanding quality, perfectly seasoned, served at the ideal temperature, and delivered promptly. The cocktails were expertly crafted, the staff was warm and attentive, and access to both the pool and beach was seamless and relaxing. I will absolutely recommend Eden Roc to others and look forward to returning for another unforgettable stay.

These guys really should not be in the hospitality business. Went to the property to have what I hoped would be a very relaxing time. Instead, the pool was so over-crowded and there were no chairs available, despite having paid over $50 nightly for a resort fee. What I had hoped would be a relaxing time ended up being a very stressful time. Additionally, the staff told me that my only option was to go to the beach (when I wanted to enjoy the pool) and pay for an umbrella there when I had already paid resort fees which were included in my amenities. The staff at the pool could not care less to offer any hospitality or a solution to the issue. Very disappointing and stressful when paying over $500 nightly for a room rate plus resort fees. I requested the front desk to remove all the resort fee charges and if they do not remove them, I am going to dispute with my credit card. Truly disappointing as this property could’ve offered a much better experience and had the staff and infrastructure to do so, but instead chose mediocrity over excellence. UPDATE: Staff finally got me some beach chairs. Explained that it is first come first serve. I mentioned that I paid for the amenities access and they said so did everyone else and when I mentioned how is it fair that I paid the same as others but did not get the same amenities is fair, they told me I have some attitude. What kind of hospitality and service is this?! Staff seriously need to be fired or not be in this hospitality business.

I really wanted to give Eden Roc Miami a chance despite the mixed reviews, but unfortunately, my experience was just as bad—if not worse—than what others have warned about. The staff were incredibly rude and unhelpful from the start. We had three people in our room, yet were told that each room only includes two beach chairs, and if we wanted a third, we’d have to pay $25—plus $35 for an umbrella, plus $5 tax per item. While we were using just two chairs, a worker came over and removed our umbrella, telling us we hadn’t paid for it. It was humiliating and completely unnecessary. On top of that, the food was mediocre at best—nothing special, certainly not worth the prices. The entire experience was overshadowed by the hostility and poor attitude of the staff, which made it hard to enjoy anything. That said, I do want to mention the one bright spot of our stay: Louis. He was the only attentive and genuinely kind person we encountered. Louis went out of his way to be helpful, friendly, and professional. He’s truly the nicest person ever, and thanks to him, there was at least one positive part of our trip. We genuinely wanted to have a good time and chose to ignore the negative reviews, but now I understand where they were coming from. I wouldn’t recommend this place to anyone looking for a relaxing or pleasant stay in Miami—unless Louis is running the show.

Amazing transformation with this new hotel. Perfectly located and nicely decorated. Partnership with Jose Andres also a plus. Pool area laid out well and bar conveniently located for easy access. Beachfront resort so access to the beach and the walking path just out back. The rooms are on the small side and the bathroom a bit of an afterthought. Overall great experience here.

Really beautiful place! Ebikes available, their two pools are wonderful, beach chairs and umbrellas available for guests on the beach and I also love all their wood accents and their design choices. The french toast is decadent, similar to bread pudding. Delicious! All the staff is wonderful. Very attentive and helpful and they care about your stay. Just an amazing place for a little weekend getaway!

Ondara spa is well worth it. My radiance facial appointment was divine. The lounge was so refreshing and could hear the waves. All the staff is super friendly, polite, and professional. I booked it with ResortPass and it is great when you book everything ahead. Thanks to Gloria and Brittany.

One of the nicest resorts in Miami area, that’s still reasonably priced, as a Hyatt member Miami was always lack info a nice beach option from the Hyatt group. The bar here “Bar Centuro” is really great vibes and amazing drinks, pools and beach area are great as well. Rooms are nice but very small which is normal in the Miami area, there are some latger suites available.

Great hotel. Many nice amenities and freshly renovated rooms. Excellent beach access and pool experience. One negative - don’t expect to order a bloody mary cocktail during your stay here. For some reason they purport to be a 5 star hotel for people on vacation, yet have not thought of the idea of offering one of the most widely enjoyed and ubiquitous drinks in the world. Whoever the head of food and beverage is for Andaz Miami Beach needs to immediately take action on this. It really put a damper on our stay. I post this simply to help future guests and nothing more.

The perfect place to relax, have an amazing fine dining experience, and exciting drinks! I had the most peaceful and tranquil spa treatment with Rose. She was amazing, request her for your next experience! We had dinner at the restaurant, the salmon was cooked to perfection, and had a few cocktails! Will definitely be back for my next vacation!

I don’t do this often but I felt obligated to after the experience I had while visiting the hotel! Beautiful, elegant hotel with great service and friendly staff. The restaurant might have been my favorite part, the red snapper was to die for. I will definitely be coming back to visit my friends at the Hyatt Hotel and next time I’ll visit the Andaz Spa because I’ve heard Rose’s facials and treatments are the pinnacle of relaxation!

Reception: Very helpful and friendly Rooms: Clean but not very big. Even the “better” rooms with ocean view are quite small. As almost always in US hotels, the doors are not properly soundproofed, you can hear people talking and walking on the hallway Breakfast: Taste of Avocado Toast was very (!) good, but the service only satisfactory. They brought out wrong orders more than one time and didn’t really seem to care, when you complain. However this got better with every day I spent here. After a few days, they knew exactly what I eat and the service got better. Conclusion: Good hotel for young people who want to party. Great location on South Beach.

Excellent location. The atmosphere is both beautiful and posh. You can likely find something better for the price in terms of comfort as the rooms are small. Depending on if you're near the pool where they have events, it can be loud. However, I do recommend for 1-2 nights just based "hip" factor it carries, but would not stay longer. If access is included to the pool parties + paid bar area at night, it could make it more worth it as it may be $40/night/per person which adds up, but check before booking as it may depend on how you book it and time of year. Enjoy!

Alright, so the SLS South Beach! Look, if you're looking for a place where you can feel a bit like a Kardashian for a weekend, this is your hotel. The moment you step inside, you just get the vibe: it's all about design, party, and good old-fashioned showing off. The pool is the absolute epicenter of everything. This isn't where you go to quietly read a book, mind you! Here, it's music blasting, cocktails flowing, and beautiful people everywhere. It's the perfect spot to see and be seen, especially at Hyde Beach, which is where things really kick off. If you're into that lively scene and want to feel like you're in a movie, bingo! The rooms... well, they are super stylish! They're not huge, I won't lie to you, but they're meticulously designed with a really cool, modern aesthetic. The bed is comfy as hell, and the bathrooms are amazing. You feel like you're in a fancy apartment, but with hotel service. And the food... oh my god! They have some restaurants that are just insanely good. Of course, you pay for it, but the quality is brutal. The staff is good, they're friendly, though sometimes with all the hustle and bustle, they might not make you feel like the most important client in the world. But they get the job done and help you with whatever you need. Things to keep in mind? Well, it's noisy. Very. If you're looking for peace and quiet, this isn't your spot. You come here to have fun, for the atmosphere. And be ready to open your wallet, because it's Miami Beach, and it's the SLS. It's definitely not budget-friendly, but the experience, if you're into this kind of vibe, is totally worth it. So, in short, if you want a getaway with tons of style, party vibes, great design, and to feel like you're in the middle of all the South Beach action, the SLS is awesome! I had a blast there.

We had an amazing stay at the SLS, only complaint we had was the only 1 working elevator. Rooms are veryyyyyy small, but it is a boutique hotel so it's to be expected. They were clean & well stocked nonetheless. But what made our stay over the top was the amazing service we got poolside from the beautiful duo, Desiree & Quionis. We looked forward every morning to spending our pool days accompanied by their bubbly & friendly personalities. Michael was also amazing and I will be returning for a rematch of rock, paper, scissors lol. Thank you all at the SLS for making our birthday celebration all the more memorable. We will be returning!

We came to SLS South Beach for a bachelorette party and this place did not disappoint! The music was fun and exciting, the staff were very friendly and attentive. There was a good amount of people present but was not overwhelmingly busy. There were a lot of shady areas so you did not have to bake in the sun the whole time. We also loved that they had some local vendors there to do a bit of shopping.

⭐️⭐️⭐️⭐️⭐️ SLS South Beach is pure luxury with personality. From the stunning design to the vibrant pool scene and world-class dining, every detail is flawless. The staff is attentive, the vibe is electric, and the location is unbeatable. Whether you're relaxing on the beach or enjoying nightlife steps away, SLS delivers a 5-star experience from check-in to checkout. A true South Beach gem—can't wait to return!

Went for the pool party. Asking price for a lounge chair was $1k, not a table, not an umbrella, just the chair. We finished our drinks and left. Laughed about it the rest of the day, "Do I get to take the chair home at least? 😂". There was nothing special or fun enough going on there to be paying table prices for a chair. We also asked about a locker. They wanted to take our bag/purse with valuables/cash away from our possession and go elsewhere to lock them up. No way. Not happening in Miami. I was out of there.

Victor Hotel in Miami left us with mixed impressions. The reception team was welcoming, especially Ricardo (hope the name is right), and that was a good start. Unfortunately, things went downhill from there. The rooms are very small, and there is almost no privacy in the bathroom area. A glass partition separates the bathroom from the bedroom, which is quite inconvenient when staying with kids. The only plus was having direct access to the pool from the room, along with separate outdoor showers and plenty of sunbeds. The pool itself was clean and well-maintained. The location is right in the middle of Ocean Drive, which sounds exciting until you try to sleep. The noise at night is constant and often overwhelming, especially the sound of cars showing off. The hotel seems to attract many visitors of the pride beach across the street. Room service was a real letdown. Towels were not replaced properly, and I had to call the reception every single day just to get basic items. It felt like there was no consistency in housekeeping, and the management should really take action to improve it. Breakfast was another weak point. Vouchers offer a very limited selection, and after a few days it gets repetitive. The staff serving breakfast acted as if they were doing guests a favor. To make it worse, the restaurant is also open to outside guests who have access to a different menu, and that means hotel guests can end up without seats, especially outdoors. One more thing worth mentioning is parking. If you go through the hotel, it’s $50 per night, but if you deal directly with the same parking company outside, it’s $40 per night. Small difference, but it says a lot about the setup. Overall, the hotel has potential but misses the mark on several important points. It looks stylish on the outside, but the experience doesn’t quite live up to it.

Hotel had a great location! As for the rooms -they had lack of sound proofing. Liked the design on the bathroom which made it more designer style. Practicle for a couple, but probably unpractical for a family. The staff did not answer on the phone when calling the reception from our room.

We stayed at this hotel for nine nights. Great location, but the cleanliness was terrible. The floor was not swept even once during our stay! We had to buy our own bath soap because, even though we asked for more, it was never replaced. The same goes for tissues – they were never restocked either. The bathroom floor was never mopped, not even once! There were always towels missing; on some days, we had to request them because there was only one towel in the room. The sides of the bed were dusty and had dirt that looked like it had been there for ages! We were very poorly treated by the night receptionist (with red highlights in her hair), who clearly didn’t care and made no effort to resolve anything. On the other hand, the morning staff (especially Ricardo) were extremely polite and kind. The glasses in the room were never washed, not even once! That’s it. What a shame!!!

Hotel Victor South Miami - Great but Pricey with Maintenance Issues and Upsell My stay at Hotel Victor in South Miami was mostly enjoyable, but it came with a high cost and some notable drawbacks. The staff was incredibly friendly and professional, creating a welcoming atmosphere from start to finish. The hotel was clean, and the South Beach location was fantastic, with a vibrant, upscale vibe. However, we were cleverly upsold to a more expensive room, which showcased the staff’s sharp sales tactics but left us feeling like we overpaid for what we got. The room itself had frustrating issues: the bathroom door was blocked and wouldn’t open properly, and the terrace door was also stuck, preventing us from enjoying the outdoor space we’d been sold on. These maintenance problems were a letdown for a hotel of this price point. While the amenities and service were solid, the combination of the costly upgrade, maintenance issues, and overall expense made it hard to feel we got full value. If you’re considering Hotel Victor, expect a clean, friendly stay with a prime location, but be cautious of upsells and check your room’s functionality.

Stayed here for 5 nights in August 2025. I arrived 24 hours late due to BA cocking in my flights and staff on the desk were well aware of who I was on arrival! Checked in and got to my room where a bottle of champagne had been left for me for my birthday 3 days later 😊 Room was fine but not luxurious as expected. Wardrobe is HUGE but a bit of a waste when there’s only 6 hangers in there! The gym was small and not very well equipped tbh but the pool overlooking ocean drive and the beach is a luxury most frontline hotels couldn’t offer. The location on ocean drive is awesome and was a pretty easy walk to most attractions on south beach and a walk over the road to the beach. Uber to downtown, little Havana, brickell etc was easy enough to. Overall a great stay and would recommend/stay again.

5 Stars and beyond! Hotel Victor is first class. Conveniently located along Ocean Drive South Beach. Directly across the street from beach access and the beach walk. Minutes away with a short walk to everything from restaurants, museums, shopping, shows, historic sites and more… Magnificently beautiful nostalgically decorated quaint and boutique-like. Clean, cool and comfortable. Hotel personnel were all professional, friendly, polite, courteous, attentive and informative. Greeted at check-in by Jeff. Checking in process was a breeze. Night manager Laura was just as delightly and making you feel at home as well. Among the amenities in the hotel, guests have access to the pool, bicycles, beach chairs, towels for the beach and pool plus 10% off their restaurants. A real plus for us. Room was clean, bright, nicely decorated and comfortable overlooking the pool with a partial oceanview. Highly recommend. Will definitely stay here again at our next visit to South Beach Miami.

A wonderful hotel for a vacation. Excellent location, valet parking, breakfast, terrace, pool area with various games, gym, and spa. The front desk was attentive to every detail. Many thanks to Pino. 💯guaranteed.

Don’t stay here on a heavy period. They charge $200 if you get a stain on their sheets. This was my second stay here at the Beach House. I enjoyed my first stay so I returned. BUT… I am a member at the SoHo House. I recently have been having a lot of issues with their billing department. I have had issues with finding debits on my credit card that doesn’t match what I ordered. Today I looked at my receipt and saw a cleaning charge of $200. I didn’t know why I would have a an extra cleaning charge so I called and asked for an explanation. I was told by the front desk, that an extra cleaning charge is for smoking or having a pet in the room. I told them I don’t smoke nor do I have pet. It was just myself and my 14 year old daughter. The front desk staff put me on hold and said they would ask the cleaning manager if they perhaps made a mistake. They returned and said they found period blood stain on the sheets. My daughter has a heavy period and it got in the bed sheets, they charged me $200 for a blood stain. I won’t be returning.

I just spent the weekend here for my aunts birthday & it truly was the best time ever!! I spoke to Ron at reservations & he was incredible & really made our weekend unforgettable!!! The whole staff at this hotel are the best! JC at the front desk, asking if we needed anything 24/7 & so helpful! The staff at the pool & beach are also the best & Nico at the bar upstairs!! The hotel is beautiful, the food is so tasty, the atmosphere!! I will never stay anywhere else in ever again!!! You won’t regret it!!!!!

We had the most amazing stay at Soho Beach House Miami. From the moment we checked in, everything was seamless and the staff could not have been friendlier or more welcoming. Everyone went above and beyond to make us feel at home, and to our surprise, we were even upgraded which made our visit extra special. The atmosphere is unbeatable – the rooms, the pool, the beach, and the restaurants are all incredible. Every interaction with the team was so genuine, and it truly felt like everyone cared about making our stay unforgettable. My husband and I had the best time and we are already looking forward to coming back very soon. So grateful for such a wonderful experience – it’s the kind of place that makes you never want to leave!

AVOID MEMBERSHIP AT ALL COSTS. I’ve been a member and guest for years and years. There have always been things that bothered me about the service and treatment of my family (especially my wife), particularly at this location. As a Peruvian-American, she’s experienced biased behavior from the staff numerous times. But, I finally cancelled my membership after 15+ year relationship on and off with this insane institution as a member and guest to many original members. The “last straw” was having a linebacker size bouncer at the women’s locker room to prevent member’s family members (my literal wife) from even using the bathroom. Absolutely insane behavior for any organization. What incentive would I have to want to bring business partners, clients, or family members to “enjoy” the house? I’ve spent hundreds of thousands here and regret every single dollar. I’ll spend my living years profoundly speaking out as loudly as possible against this organization. I’ve got so little regrets in my life— this ranking amongst the highest staying a member here. Avoid at all costs! Great location, though.

Jesus. Where to start? Such a terrible experience. Rude Staff and Overpriced! We were taken to the bar by hotel staff without being told it was members-only. After spending $50 on two cocktails, the bar manager rudely kicked us out for not being members. The mistake was theirs, yet we were treated with arrogance and zero professionalism. The women at the front desk were also incredibly rude and unhelpful. Poor communication, bad attitude, and way overpriced. Definitely not coming back.

What a weekend we had. My friend Tammy who is a member at the SoHo house was able to get my friend and I to spend a whole day with her there for her birthday . We had brunch at the roof top restaurant, avocado toast was one of the best I’ve had. My friend had the shrimp tacos; also delicious. Food was so delicious, service was great! We had a cabana at the beach, 🏖️. We had a nice dinner at the Cecconis. The whole experience was amazing and we are planning on coming back soon. 10/10

My car was damaged by the valet last week- neither soho house or the valet will give the courtesy of a call back after several calls. This lack of service and accountability is very unfortunate.

The place is stunning! Fernando, David, Tina, Aron, and Fabian with the Valet were consistently helpful, understanding, and anticipated every need. The suite was stunning. The lobby and common areas are just so enjoyable and the street was very walkable. Breakfast was okay. Everything else from rooftop pool, bar, rooms… everything. Great!!

Dates: October 10–12, 2025 Room: Corner Grand Luxe Suite Our stay at the Mayfair House Hotel & Garden was, overall, a mixed experience. The property itself is stunning, with beautiful architecture, lush greenery, and artistic design elements that make it one of the more unique hotels in Miami. Unfortunately, the execution and attention to detail did not quite match the promise of the concept. Noise and Comfort:
For one of the more premium suites in the hotel, the noise level was unexpectedly high. We could clearly hear full conversations from the street below while in bed, which significantly detracted from the sense of comfort and privacy you would expect at this price point. This seems to be more of a structural or systemic issue that management should seriously consider addressing. Service and Staffing:
It was evident that the large wedding hosted during our stay placed noticeable strain on the staff. Service delays and oversights were common, and it felt as though regular guests were deprioritized as the team focused on the event. This imbalance should have been anticipated and managed better by the leadership team. Communication and Housekeeping:
Communication between departments, particularly between the front desk and housekeeping, was lacking. Despite requesting service, our room was never properly cleaned during the stay, and only towel replacements were provided. Reaching the front desk by phone was also difficult, as calls often went unanswered or were redirected without follow-up. Overall Impression:
The Mayfair is an undeniably beautiful hotel with a distinctive and inspiring atmosphere. However, our experience highlighted several operational gaps that need attention, particularly in guest communication, service consistency, and soundproofing. With stronger management oversight, this property could easily live up to its full potential.

We had a wonderful experience at this hotel! The staff went above and beyond to make sure we felt welcomed and supported throughout our stay. They kindly assisted us with setting up a conference room, and even provided coffee and food on short notice — always with such kindness and attention. Everything was handled smoothly, and their hospitality truly stood out. Highly recommended for both business and leisure stays!

My wife and I stayed for 3 nights (Thur - Sun) in early October and while this hotel will surely work for many types of travelers I don't think we'd return. Pros Location - this hotel is right in the action at Coconut Grove. Totally walkable to many great restaurants and shopping. Rooms - the room was clean, so unique, well appointed and comfortable. It had a slight musty smell and was a bit dark for our taste but nothing out of the norm for a subtropical location. Hotel Value - I dont think you'd find a better price for such a nice hotel. The common areas were beautiful and scenic and themselves worthy of the price. Feels like you are in a world apart. Fitness center was plenty for all but the most serious. Cons Noise - there was a wedding/function on Saturday and the music was very clearly audible until about midnight. Prior to Saturday there was some hallway noise in the wee hours but with the event on Saturday this went on louder and later. Other cons would probably be overlooked but this one "cost" a whole star and is probably the difference between returning and not for us. Food - the breakfast and bar food was middling at best. Theres plenty of local options, but this is disappointing if you want to fill a meal or really relax by not leaving (and still eat good food). Note that service was attentive, friendly and we thought the coffee at breakfast was very good. Overall, this was a good experience and we were happy to explore the area with a fantastic room to come back to. Ultimately however, this hotel had a lot of the "scene" we look to avoid at the cost of being a true luxury relaxing getaway.

Quintessential Miami. Tropical, sultry, warm, romantic, delightful. As someone who's visited Coconut Grove all my life and spent a few years living in Brickell, I knew this would be the perfect place to celebrate my boyfriend's birthday and give him the true Miami experience. From the evening we arrived to the morning we left, our stay was immaculate. The property itself stuns with its harmonious blend of tropic nature and timeless architecture. It's perfect for sauntering and exploring, with breathtaking moments throughout and plenty of charming seats to take it all in. We grew to love our breakfast routine and strolls through the Grove. On Sundays live musicians echo in the garden, making it so idyllic you'll be hard-pressed to leave. The rooms themselves are moody, thoughtful, and romantic. Like something out of a dream. The decor is plush, lush, and, well, sexy. The bathtub was a certainly a high point, as was the plush vanity where I did my hair and makeup. I've since been inspired by the rich greens and canopy of trees concealing the balcony that I'm attempting to recreate it in my own home. Last but not least... The staff. Fernando, the Mayfair's fantastic concierge, ensured we would have the perfect stay long before we arrived. Chatting with him was like talking to an old friend, and he went above and beyond to make our stay perfect. His recommendations, reservations, and small touches keep me singing the Mayfair's praises- and I long to return.

This place is an oasis. The architecture is out of this world. The masonry is very detailed. The rooms are super spacious and comfortable. The whole hotel feels like you are in the rainforest. Rooftop pool is a must visit, staff up there are hit or miss but the vibe is always on point. Front Desk and Valet staff are super attentive. Fabian working valet is going to offer assistance when needed and Fernando seems to pop out of nowhere when you think of a question. This experience has truly been amazing. I totally recommend Mayfair house hotel.

Great design and location, but service fell short. I stayed here on a trip to Miami and loved the hotel’s striking decor and convenient location. Unfortunately, the service didn’t match: no one at the door offered help with our luggage on arrival; a large event ran late into the night without any prior notice; and basic amenities like towels and slippers were missing at times.

This place is beautiful and in a really great location. The staff were really friendly and try to make your vacation very pleasent. Just be ware that it’s two different buildings so one building has the gym and the other one has the roof top pool. The beach is walking distance and you get offered two chairs per room but you have to pay extra for the umbrella. The room was very clean and comfortable. The restaurant on the corner offers 10% off to Uma guests and was absolute delicious.

Great location close to the beach (5-10 minute walk) and shopping on Collins Ave. with tons of restaurants nearby. The hotel is neatly decorated and very clean. There are two buildings, both feature beautiful rooftops and one of the has a (small) rooftop pool and a bar. The room was very clean, we enjoyed the shower with the rain shower head as well as the handheld shower. The gym is small but has enough equipment, open 8am to 8pm. There’s a coffee maker and a mini bar in the room, no microwave. Out second day the room didn’t get cleaned and I had to ask twice for clean towels which only arrived late in the evening. Otherwise the service was fine and the staff very friendly.

My husband and I have stayed at Uma House twice. We really enjoy the rooftop bar with a view to the ocean only two blocks away. The staff work hard to give you the best experience as we’ve had our room upgraded and the best service by the bartenders including Dario who served us this weekend. It’s a great hotel! Close the beach, a rooftop bar and pool with great food, exercise room and walking distance to restaurants, clubs and more. It’s fabulous. Rooms are 5 star too.

Absolutely amazing stay, the price was great, the pool and service top notch and breakfast in the cafe was of high quality. Having beach chairs as well is a huge plus. I’m a light sleeper and we got a room near the elevator but there was no problem moving us to a different room, the staff is excellent and very helpful!

This review is long overdue as I stayed at Uma House Miami back in May. It’s a wonderfully welcoming hotel with a stylish design and spacious rooms that make for a very comfortable stay. The staff are warm and genuinely friendly, always ready to help, which adds to the overall inviting atmosphere. Its location is excellent—close to everything yet still relaxing—making it a perfect choice for both leisure and convenience.

We have stayed several times, it is our go to Miami Beach hotel. Rooms are clean, comfortable and modern beach vibe. Pool area is a great place to hang out, grab a drink. 5 minute walk to South Beach - highly recommend this hotel. Staff is super friendly and helpful.

The room itself was good but the service was terrible. When I first got to the room the light and TV didn't work. They sent a guy up to fix it and he didn't speak one word of english. I had to use hand gusters to tell him what was wrong. The next morning I tried to make coffee and the coffee maker didn't work. I called to get it replaced, the front desk told me they didn't have any more to replace it with! Seriously? So the next day I called again about the coffee maker, I told her I wanted it replaced. So they sent another guy, not a word of english. Instead of just bringing a new machine he tried the one there and messed with it, when he was convinced, as I had already stated, it didn't work, then he had to go back, get a different one and switch it out. This place could be run so much smoother if the customer facing employees spoke some english and employees used some common sense. I do not recommend this place.

HORRIBLE policies. Do not stay here!! For the price, it’s not worth it. The location is nice, but you can definitely find a better place. We could barely sleep at night because a smoke detector kept beeping every 10 seconds in our room, and it was extremely frustrating. Then, once we checked out, they charged us an insane amount (a couple hundred dollars) for towels. TOWELS. Because we got makeup stains on them. I have never stayed at hotel where they have charged me for staining a towel or bedsheet, especially since I know they bleach them. They even added a minibar charge which we disputed because none of us touched the minibar. Honestly wouldn’t stay again and wouldn’t recommend. Save your money and enjoy Miami elsewhere.

Disclaimer: I did reach out to the hotel directly to try to resolve this issue, but unfortunately, there was no follow-through. I stayed in this hotel from July 19 to the 20th just one night thank God . I understand bring in the city center. Will bring a lot of in and out traffic & quick turnovers. Unfortunately, that should not excuse the fact of cleanliness and sanitation, especially in the times we are in . I showed up at 1 PM for a massage and some pool time before checking into my room. They said they would call me and place my bag in the room when the room is ready I went down at 4 PM after no text or call. Upon going into my room, I immediately noticed cup rings & food stains on the tables from previous guest, as well as clothing, tags and stickers in the restroom and miscellaneous things on the floor. You can tell that nothing was really wiped or even cleaned . Again, considering the high turn and burn at this location, I thought just be reasonable. Let it go and move on. It’s your birthday weekend. Upon approaching the evening night after a very uncomfortable shower I go to lay in the bed and there are literal blood stains on the sheets. I was in disgust. I had a double bed so I moved over to the other bed to sleep the rest of the night but honestly the room looks like it was just put back together not actually sanitized or clean in any form . Very disappointed, considering the price and brand of this hotel to fall so short of the bare minimum cleanness.

Stay Away - I’m not the type to leave reviews, but in the interest of the public good, here I am. Stayed here for 3 nights on a business trip. This place has a great aesthetic. Very nice and spacious rooms and is in a good location, but unfortunately that is about all it has going for it. The service was absolutely atrocious. Every request I had (water bottles, iron, iron replacement because the one they brought didn’t work, food delivery brought to my room) took multiple front desk phone calls, and 90-120 minutes before they took care of it. The elevators were having issues every day I was there as well, which I understand is somewhat out of their control, but certainly added to my frustration. What made it all worse is the laissez fare attitude of the staff when frustration was shown. The majority of employees just acted as if nothing was wrong, and everything was fine; we felt like we were in the twilight zone. To top it off, we received an email after we checked out (thank god) that pipes had burst. Stay away like the plague; I’m sure if it ever comes back, this place is likely to be ground zero.

I stayed at SLS LUX Brickell this past weekend and overall had a very good experience. The hotel itself is stunning — from its upscale finishes and luxurious ambiance to its vibrant location in the heart of Brickell. You can tell a lot of thought went into the design and decor, and it really does feel like a luxury stay. We received a complimentary room upgrade upon check-in, which was appreciated. However, the upgrade placed us on the second floor out of nine, which wasn’t quite what we expected. We were told the hotel was fully booked, but after checking online, we noticed other rooms were still available on higher floors. The room we received was beautifully appointed, but came with a queen-size bed rather than the king-size that had been advertised. The balcony was a nice touch, though it faced one of the busiest intersections in Brickell, directly across from the East Hotel. While I didn’t personally mind the city noise, there was very little sense of privacy on the balcony, which may be a consideration for others. Housekeeping did an excellent job keeping the room clean and tidy each day, although only one fresh washcloth was provided daily — a small but noticeable detail. One of the biggest drawbacks during our stay was the front desk staff. With the exception of a couple standout employees, the service was lacking warmth and hospitality. There was one gentleman in particular who consistently avoided eye contact or greetings each time we passed the front desk, which felt a bit off-putting. At a hotel of this caliber, I expected a more welcoming and attentive front desk experience. It’s also important to note that there is a $250 per night deposit, which may catch some guests off guard if they’re not aware in advance. Aside from these concerns, the hotel offers a solid range of amenities, including a decent gym (though it could be improved), and a truly beautiful atmosphere throughout the property. We were fortunate to get a good deal for a weekend stay, which made the experience even more worthwhile. Overall, I would recommend SLS LUX Brickell and would consider staying again. Hoping the hospitality improves a bit next time around to match the luxury of the space itself.

Business trip - start with the positive . Rooms are amazing and spacious . If you want a big room then it’s great . Service is the worst I’ve had in an Accor hotel - arrived to find a broken toilet . It happens , took half an hour to fix after 18 hours of travelling . - rang for room service at 5.30 pm as I was working and time was important . Told it had finished and that they had an alternative menu . Great ! Tried to order from that was told it was their sister restaurant and I would have to use uber eats as they didn’t take order (err for room service ) - tried to book a meeting room . Told they didn’t have any . As it was a holiday weekend in Miami asked if they could ring their neighbourhood Accor sister hotel for me. Rang me back and manager says no do it yourself - someone mentioned the lifts , only one working . When busy expect to wait 5 mins . - as a platinum Accor member was given two drink vouchers . Great ! However not told and discovered hotel bar closes at 5.30pm … incredible for Miami city hotel … so unused . Honestly they appear friendly , but truly the worst service experience in any Accor hotel

No restaurant after 5pm. Apart-hotel really. Rooms good size, washer and dryer and half a kitchen. The music on the 5th floor pool area is so loud it's uncomfortable to sit and the bar and eat/drink.

Very comfortable hotel, clean modern and spacious rooms with extremely friendly and welcoming team, in a super neighbourhood with great restaurants and a great vibe, highly recommend!

During my stay at the Lennox Hotel, the housekeeping team truly stood out and made my experience exceptional. Every day my room was spotless — fresh linens, perfectly arranged towels, and everything always smelling clean and inviting. A special thank-you to Maricisela and Silvia: their attention to detail and genuine warmth made me feel completely at home. They not only kept the room immaculate but also went above and beyond, anticipating little needs I hadn’t even thought of. Their friendly smiles and kindness brightened my mornings and set a welcoming tone for my whole stay. The Lennox is lucky to have such dedicated professionals on their team. I’ll definitely be returning, and the incredible housekeeping service — especially Maricisela and Silvia — is a big part of the reason why.

The rooms and pool at the Lennox are beautiful, and the property itself has a lot of potential. Unfortunately, our experience was overshadowed by the unhelpfulness of the staff and poor service, which left a very negative impression. 1. Misleading charges at breakfast – We were told the $30 Chase credit could be applied toward anything on the menu and that coffee was included with the main plate. In reality, we were consistently charged above the $30 without being informed, and only during the last two days were receipts provided. This left us under the impression everything was included when in fact we were being overcharged. To make matters worse, we had $100 of resort credit that the hotel refused to apply toward breakfast. 2. Failure to honor late checkout – The package included complimentary late checkout. Despite our room type showing availability (at least five rooms visible on Booking.com), the front desk refused, and staff could not explain the criteria used to grant late checkout. 3. Non-functioning amenities – The TV never worked during our entire stay. Multiple staff members came to “fix” it but no one was able to resolve the issue. In the end, while the facilities are lovely, the lack of transparency, accountability, and willingness to help from staff made our stay frustrating. For the rates charged, we expected much better.

I missed my flight connection and didn't arrive at Miami airport until after midnight. I called the Lennox and someone at the front desk answered where some other nearby hotels did not answer. I enjoyed the room, decent bed, clean and a nice shower. The pool is also very nice. The service was friendly and helpful. It's also hard to beat the location. I can recommend the Lennox.

The hotel is well located, just a 5-minute walk from the beach. It includes two beach chairs with an umbrella per room, and they provide a beach bag and towels. The room is comfortable and clean. The elevator seems like it doesn’t have air conditioning, but you’re not in it for long anyway. The pool area offers a wide variety of food and cocktails, and there are several daybeds where you can relax and enjoy the sun and the pool. The staff is friendly. There’s also a café next door with great coffee, teas, and small bites. The only downside is parking. Even though they have valet, the parking area is very small, which can be an issue if you have a large vehicle, and spaces are very limited. When we arrived there was no parking available; fortunately, we were able to find parking at the hotel across the street for $40 per night. I recommend it good price and location just keep the parking situation in mind.

Everything about this hotel seems fine. We had the worst experience of our holiday just because of a staff named ‘Lucy’ at the front desk. Apparently, among all the staff members she is the only one who has a problem with everything. She is very rude. Someone needs to teach her the basic discipline of being a part of hospitality i.e, customer service. In my country we say ‘Athiti Devo Bhav’ which means, dear customer you are welcome at our home as a God. Looking at other poor reviews of this hotel, their front desk really need to learn something. I had another encounter at the front desk with a guy who nearly looked like an Asian. Completely opposite, that guy understands the importance of customer satisfaction.

The staff processes or trainings do not exist in this hotel. The front desk is useless, they seemed like students without trainings, do not follow up anything you ask them to do or anything they say they would do. The electronic key to my room stopped working and could not get my stuff for a whole day, and the three different girls at front desk just kept putting me off with my “insignificant issue” to them. They did not follow up, did not return or give me a call at any time. They did not informed my issue at the shift to the next girl, so got to explain again and again my frustration of not getting my stuff for almost 24 hours!. Unbelievable they rely on electronics to open all of the rooms. The first time I ask for my car, the valet yelled at me because he had been waiting for 20 minutes but nobody told me that my car was already outside. The housekeeping just order things and make the bed, do not clean anything including the bathroom nor shower. You have to ask for the complimentary coffee capsules every day. (?) The manager Natalia was kind and all of our problems got resolved because of her. Nara was great at hearing our issues and calmed us down when the front desk was just existing without following up. Victor, one of the valet, was the only one with enough empathy at front desk to get out frustration.

I was very disappointed with the general vibe and customer service. They quickly run through a bunch of details about the hotel and when things open and close, then give you a letter that basically only says you get two (warm) waters and two coffee pods for free. Yet they did not include the important information. There were a lot of signs to indicate that everything in the room cost extra and one telling you not to take the shampoo, conditioner , etc or you would be charged $25 each. I think there is a better way to state that, like they are not complimentary please leave for the next guest, etc. They also kept telling us that the beach closed at 5 pm. Finally they were able to communicate that yes it is a public beach and the beach doesn't close but the shuttle service ends and they take away the chairs and umbrellas. The shuttle and valet ($45 a day) took forever. Then we realized it was the same poor guy doing both. Want towels for the beach? Good luck. You can only get them from housekeeping after they clean your room by which at that time you have already left for the beach. They will not provide towels at the desk. The rooms were beautiful and the entire hotel. I was just so put off by the service and constant reminders of extras. I don't expect things to be free but this was just weird. Not what I would expect from a Hilton.