(由 Google 翻译)我以前从未写过负面评价,写这篇让我很痛苦。我光顾这家面包店已经十年了,我妻子和她家人也是30多年的忠实顾客。可惜的是,这家面包店早已今非昔比。我知道很多企业都经历了艰难时期,但自从易主以来,产品质量和服务都在持续下滑。面包,曾经的亮点,如今也变得令人失望。迷你意大利面包现在看起来像是加大号的法棍,而售价8美元的大号西西里面包,由于面团没有压实,中间经常会出现巨大的孔洞。这还是在你去的时候运气好,碰巧有存货的情况下才会发生,而且经常在12点之前就售罄。
为了支持本地企业并获得优质的食物,我并不介意多花点钱。但考虑到过去六个月我体验到的客户服务,我实在无法接受这个价格。店员们似乎常常对顾客光顾感到恼火。以前一些标准的小细节,比如在三明治上抹油和醋,现在都没了。而且,如果你让他们切面包或三明治,你肯定会被他们怒目而视,感觉自己不受欢迎。这种情况不止一次,这也是我觉得有必要写这篇评论的原因。
今天真是让我忍无可忍。我和妻子像往常一样,每周去了两三次,打算买几条面包、一个三明治和一些糕点。店里只有另外两位顾客,但史密斯街柜台后面的那位年轻女士却花了我们很长时间才切好面包,准备好我们点的菜。当我们礼貌地要一个袋子装我们点的很多东西时,她怒视着我们,把袋子扔在柜台上,然后明显很生气地走开了。我妻子被她在整个交易过程中的令人不快的表现吓了一跳。显然,她因为需要帮助顾客而感到不快。
我最近试了两家店,希望只是其中一家的问题,但遗憾的是,糟糕的服务和不断下滑的质量始终如一。看到情况恶化到这种程度,我再也无法支持这家店了。我希望店主考虑重新培训员工,因为我们听到其他顾客也有类似的感受。目前,我打算去城里其他的小面包店——即使这意味着要开车而不是走路。
我们曾经爱过的那家面包店已经今非昔比了。我希望店主们意识到,让他们的服务以这种方式下滑,会让他们损失惨重。
(原文)
I’ve never written a negative review before, and it pains me to write this one. I’ve been coming to this bakery for 10 years, and my wife and her family have been loyal customers for over 30 years. Unfortunately, this is no longer the same bakery we fell in love with. I understand times have been tough for many businesses, but ever since the ownership changed both the quality of the products and the service have steadily declined. The bread, once the highlight of the bakery, has become disappointing. The mini Italian loaves now resemble oversized baguettes, and the large Sicilian loaves — which cost $8 — often have giant holes running through the middle because the dough wasn’t properly punched down. That’s if you’re even lucky enough to find a large Sicilian loaf in stock when you visit, often sold out before 12.
I don’t mind paying a little more to support local businesses and get quality food. But I can’t justify the prices anymore given the customer service I’ve experienced over the past six months. The staff often seem irritated that customers are even there. Small touches that used to be standard, like oil and vinegar on sandwiches, are gone. And heaven forbid you ask them to cut your bread or sandwich — you’ll get a glare that makes you feel unwelcome. This isn't just from one experience which is why I feel the need to write the review.
Today was the final straw. My wife and I went in, as we often do two or three times a week, planning to buy loaves of bread, a sandwich, and some pastries. There were only two other customers in the store, yet it took the young woman behind the counter on Smith Street a ridiculous amount of time to cut our bread and prepare our order. When we politely asked for a bag to carry our many items, she glared at us and THREW the bag on the counter and walked away clearly annoyed. My wife was taken aback by how unpleasant she was throughout the entire transaction. Clearly bothered that she had customers to help.
I’ve tried both locations recently, hoping it might just be an issue with one store, but sadly the poor service and declining quality are consistent. After seeing how far things have gone downhill, I can no longer support this business. I hope the owners consider retraining their staff as we have heard from other customers they feel similarly. For now, I’ll be going to other small bakeries in the city — even if it means driving instead of walking.
The bakery we once loved is simply not the same anymore. I hope the owners realize how much they’re losing by letting their service decline this way.