The 43 best spa hotels in Cuenca

This is located in the middle of the Historic District in Cuenca and is the old mansion of one of the former mayors of the city. They have converted it into a hotel that is absolutely stunning. They have a complimentary breakfast that will satisfy any American and Cuencanos alike. The rooms were magnificent. We stayed in one of the outer rooms in the back and loved the walk through the garden to get there. The staff was amazing they gladly accommodated every ask we made. This place is 5 stars all the way!

This was a great experience. The hotel is located in a old historical building in a great central location of cuenca. It is absolutely beautiful. One of the stars was the staff - they are extremely on top of everything an helpful. I have never met people this great. The morning breakfasts too have been spectacular. I think its nice to be in a smaller hotel. I love the heating pads they bring you. Its a nice rustic hotel! the only things I would have to say is at night if someone is talking or walking you can hear everything

Beautiful hotel with exceptional service - the front desk and the restaurant staff were excellent - very responsive. Housekeeping was great as well. Great location and quiet in the back of the hotel. Gracious old world atmosphere. Breakfast could have been slightly better (eggs in particular) and a few food items ran out so we couldn't order the dish we most wanted.

This hotel is beautiful! We stayed in the building out back so we had to walk through the garden every time we went to our room and it was spectacular. The service is top notch, they take care of everything. The room it self was pristine. They have onsite laundry if you need it. Just two blocks away from the Park Calderon which has a huge selection of restaurants. Worth every penny staying here.

We had an absolutely wonderful time at Mansion Alcazar in Cuenca. Our room was beautiful, and the grounds of the hotel were absolutely stunning. The service we received was also incredible!! The hotel is in the perfect location and we plan to return the next time we are in Cuenca! Gracias por todo.

Very nice hotel. Great service. Comfortable rooms. Breakfast was one of the best I've ever had.

Beautiful hotel in the centre of Cuenca! Amazing staff who were very helpful and accommodating.

Spent 3 weeks traveling throughout Ecuador and this hotel was the worst experience we had. We enjoyed all the others, from 5 star hotels to remote lodges, all were fantastic and memorable. I should have read and believed the lower end reviews on this hotel. Our room was essentially a closet next to the kitchen with no ventilation, faint odor of mildew and a continuous stream of banging pots and pans until late into the night. There is no amount of paint, “modern” accessories or posh bath products that can disguise capitalism at its worst. This hotel is resting on long ago accolades. Service was poor bordering on hostile, food was adequate and spectacularly overpriced. Do yourself a favor and find another place to stay. We had a 4 night reservation and left after one night. If you plan on going anyway and not leaning into this review then please stay far, far away from ANY room on the first floor.

My real gripe is with the restaurant. You cannot fill the wall with French plaque accomplishments and serve subpar food. The risotto was terrible. Ecuador has excellent chocolate options, and some restaurants take pride in providing information on which brand of cacao they are using. We ordered two hot cups of coco and were really surprised to get them -in the main restaurant- from an automatic powder-and-water machine. This shouldn't even been charged. Nine dollars for this is preposterous! Don't even get me started with the room shower and toilet.

The age of the building is charming and makes it beautiful and it’s also the only thing that holds back the rooms from getting 5 stars. Mostly the shower but still great.

Loved this hotel. Staff was extremely friendly and helpful. The rooms are very clean and very comfortable. The breakfast is excellent, good portion fresh and high quality. The location is perfect too.. totally recommend

My favorite place to stay in Cuenca. Only thing that’s regular is breakfast. Soooo close to everything!

Very cool building with great sitting areas, nice rooms..clean, comfortable and sizeable. Location could not be better! Slhreat restaurant on site. About 20 rooms so quaint and quiet. Nice breakfast buffet.

Very close to downtown. A quiet old house with clean and charming rooms. The breakfast is optional for $6.50 but it’s worth it. Not fancy but is a good start (coffee, fresh juice, yogurt with fruit and granola,omelets, and bread). The staff is very friendly and helpful. If you don’t have knee problems I suggest to ask for the rooms on the second floor. Otherwise the rooms on the grounds are also nice.

This is a review of their lunch which was only $3.5 and comes with a drink, small soup, popcorn, and main. The building is pretty fancy like others mentioned and I'm surprised the lunch was this cheap for the quality and fanciness of the place

Rooms are dirty. Found spiders in mine both nights I was there. The service is nice at times depending on who's at the front desk. The location is great. There are SEVERAL better options in Cuenca in my opinion.

His rooms were good, but they had no ventilation in them or no air conditioning in them making it feel very enclosed and stuffy. The people at the service desk were great and very helpful and easy to work with.!

Mr. Luis and his family, from what I understand are the new owners of this elegant hotel. The Resturant has some Guatemalan dishes as that is where they are from. Luis has lived in Quito for many years and has 30 years in hospitality. The food was delicious and service was attentive. I love all the plants and history of the building. Such a charm of a place. Look for the big White and Blue Guatemalan flag out front of the hotel’s entrance, the sign is a bit elegant to stand out downtown.

A wonderful family owned and run hotel in the historic district - perfect location. We where there for 7 nights and it was like staying with family. Joshua went above and beyond to make our stay pleasant. Arlene, his sister, is an accomplished chef and kept us fed for breakfast all week, as well as providing our last dinner in Cuenca through their on-site restaurant Kolibri. We will definitely stay here again when we return to Cuenca

By far my favorite place I stayed in Ecuador. The hotel is extremely nice, has a ton of character, and the staff is so friendly. Hotels pass by in my mind, but this one stands out to me as a top tier place to stay. Highly suggest staying here if it works for your plans!

Nice Hotel, very central location. The rooms are facing the large lobby an have no windows - actually a benefit as (except the breakfast preparation at 7am) it is very quiet in the rooms. The tram is right in front of the door so stopping the car e.g. to unload baggage, is not possible for more than 1min... Breakfast is ok

Closed gym, pool and all cool stuff for two weeks and during my stay - the information about it was just a short text in the confirmation email - they say it’s for cleaning however I would have appreciated if they close just one thing and not everything at once. I compared the prices to other weeks and this was also same price.

Called from Azogues to see if I could use the internet for an important meeting as we have power cuts in Ecuador. Person in reception said "no problem if you buy a drink". No problem, so I drove 30 mins and upon arrival was informed that I had to buy a drink PLUS a plate of food. This was utterly appalling as they moved the goal posts, clearly. I had to complain to a manager and they eventually relented to just the drink. They were hardly busy anyway and it felt so uncomfortable and that they were taking advantage of the power outages everyone is suffering from. Nonetheless, I won't be going there again as my "go to" place when power cuts are crippling Ecuador. You lose out FOUR POINTS.

Absolutely horrible experience, with abysmal service throughout the entire stay. Particularly terrible service at the bar / restaurant area, rude and unhelpful staff throughout. They also charge a hidden 15% service fee NOT included in reservation prices.

Incredible facilities and service. Julia and the events team are true professionals. Cannot recommend this hotel highly enough for vacation or business trips.

This is a very good hotel and the staff are friendly and approachable. The rooms are comfy and we had a upgrade to a suite, which was bigger that our flat at home! Breakfast was good and the fruit selection was nice. Get there early, as the hot food goes cold if you're late. Location is ok, the mall next door is pretty good. If you want to go into the old town its a 30 minute walk or a taxi ride. If you contact in advance, they will arrange a free airport transfer, which was much appreciated

Not a good experience. So far I haven’t had a good night sleeping. The mattress is old and I had requested to change it several times without no result. The wall has cracks and at the time of check in there was garbage on the floor. So far the only recommendable thing is the breakfast buffet

Good location. Right of the highway. The service was very good. Breakfast was good. Food at the restaurant is also good. A mall is right next to it, so you can go shopping, watch a movie, go bowling, eat at the different restaurants in the food court (mostly delicious Ecuadorian food). The only thing I can say it was a negative was that there was no hair dryer in the room. I was pressed for time, so I couldn't even request for one, pretty sure they would have brought me one.

My uncle stayed here for a few days and I visited him a couple times. Good rooms, friendly staff. He didn’t speak any Spanish but all the staff still accommodated and helped him. I was very grateful

They have not released my deposit and its been OVER A MONTH since I checked out. I have emailed the CFO and the Manager about this matter as nobody else has been able to help me. UPDATE 9.30.24 This is an update to my review above. This was a complete misunderstanding between me and the rep. Right after I reached out to the executives they immediately responded and said they will look into this matter. It took a few more weeks, however, over a conversation with the CFO, while he was about to refund $200, we noticed that I was charged the correct amount and I was confused with what the initial rep said via text. I thank Bayron Vallejo & Cristian Serrano for their patience with me and explaining everything. I take responsibility for perhaps not fully understanding the situation, which is why I am overturning my first review. I appreciate their attention and excellent customer service. I will certainly recommend this hotel to my friends and family!

Beautiful hotel, very clean with options for food. Service is impeccable.

Great hotel with a great little bakery and Café below good coffee

The menu for Buffet service should be wider and not just very limited with 3 proteins and a lot of carbs, the juice are really poor quality more water than fruit 🥹 I hope they could include more sea food on the menu for Fridays night 💖💖🫰🏻

This was my wife’s and I first time visiting this hotel. Their free shuttle service was on-time picking us from the airport. The check in staff was helpful. The room was clean. The restaurant staff were very attentive. They were kind to give us some free juice when we showed up the first night around 10 PM. One of the staff remembers, Luz, made the difference. We told her that we were visiting Cuenca to celebrate our 10 year wedding anniversary. Surprisingly, she gave some tiramisu cake as courtesy during our last breakfast there. It was a nice gesture of her. On a negative note, they were changing the carpet on the corridors near our room. These repairs did not allow us to sleep late. There was noise and a heavy smell of glue that came through the doors. I am sure the hotel will shine to other visitors once these repairs are done.

The Oro Verde is in an area of Cuenca we weren't previously familiar with. The staff were courteous & helpful and most of the desk staff knew English. There dining room staff were very courteous. Our room had a view of the Tomebamba River.

Great location, somewhat expensive for what it is. Rooms clean and comfortable if a bit dated. Service and staff generally good and friendly. The lift is a bit annoying however, and occasionally the water from the shower stops, possibly due to demand, but nonetheless not the best experience. Good breakfast options too

Pros: clean rooms. Great location. Cons: rooms do NOT HAVE AIR CONDITIONING! In order to cool your room (not a whole lot), you have to keep your windows OPEN. THIS MEANS VERY NOISY STREET SOUNDS. The hotel’s breakfast is below average. Breakfast is RICE AND GUATITA, plantains with eggs/cheese (yum), toast, bacon, omelette made upon request. Coffee is not that good. While eating our breakfast, we were solicited by a homeless person for money. Then they are closed until Lunch at 12:30.

Very friendly staff, good breakfast buffet. Rooms are clean and with sufficient space. Bathrooms OK, but not the newest ones. Hotel is located within a few steps from cathedral.

Rooms were small but the beds very comfortable. Bar and restaurant service could be a bit slow even though there were very few guests. The place had a bit of run down feel and was over priced in my opinion.

Great all around.

Beautiful room 👍👍

Great hotel

This is one of the most beautiful hotels we've ever stayed in, especially when the price is considered. This has some sort of Michelin status as a luxury hotel. The art here is varied and extensive. The views from the rooms do not exist, but from the top floor restaurant, they are fantastic. The free breakfast was amazing, as was the service. The one issue is that vehicles have nowhere to stop near the entrance, and I'm not sure where you would park a car if you drove here. Our cabs had to drop us and pick us up at a square down the street. It's not a good situation if it's raining, but the staff are very helpful.

I made a reservation to have a breakfast here with my girlfriend on a Saturday at 9am. They asked for my ID and $20 in advance to make the reservation. We arrived 9am sharp. When we arrived we were sat and the waitress gave us this menu with 5 simple options. We were not impressed at all. She took so long in taking our order. Mind you, there were 3 other tables. I had to flag her down to get her attention. They took around 15-20 min to bring us a very terrible coffee and then they brought us bread and have us knifes for butter but no butter. It was already around 10am and our food was nowhere to be seen. The waitress never came back for coffee refills or even to let us know they were taking a long time for two simple breakfast dishes. We were completely ignored. Enough was enough, we were not going to stay 2 hours in one place for breakfast, we had places to go, things to do. We completely wasted our time here, this is so disappointing and disrespectful for them to make tourists wait this long for breakfast in such a “high end” place. They wasted our morning, our Saturday and our time. They gave us back my $20 and didn’t charge us for their dirt coffee but $20 does not repay all the wasted time and disrespect. I do not recommend eating in this rooftop at this hotel, so far this is the only negative experience we had in Cuenca so far. These people do not respect your time. Thank you for ruining our Saturday morning, bravo! Mediocrity at its peak

The pictures in this hotel offer something completely different of what it actually offered. I would say the rooftop/restaurant area are above and beyond, the service and breakfast were really good. But when it comes to the pricing and the actual room where you have to sleep, leave a lot to be desired. For example, the pictures show open windows with curtins, but you are actually looking at the hallway, if you get one of the two suites offered, only the you will get a street/river/mountain view on a not "private balcony" (anyone can access it). The hotel claims they do not have a ventilation system in the rooms because the municipality does not allow to install it because of the "historic building" which is built on. So you are paying pretty much a 5 star hotel for a "nice room" which pretty much feels like a sauna. I have been to cuenca many times and actually felt cold in the rooms in other properties, but here, i had to ask the front desk for 2 fans because the heat was unbearable. All of the rooms, except for the 2 suites, do not have windows and face the hallways. I never used my room key because you could fisically open your hallway window, and open your door. Bathrooms and rooms where spotless (they could use better toiletries to get your money's worth). The hotel is nice, but definitely not worth the money paid. Definitely would never stay here again. I am attaching the real photos of the rooms you actually get

What a great place to stay! The service was absolutely amazing. Each person was very helpful and attentive. The room was clean and comfortable. The location was a tad difficult to find (we drove in and it was a crazy time to find parking), but once we found it, it was perfect for exploring the amazing city. Our room was a tad small and the food was decent.

EXCEPTIONAL HOSPITALITY BREATHTAKING BIEWS FROM THE ROOFTOP RESTAURANT.

The rooms are incredibly beautiful with comfortable beds. The staff is amazing! They are so kind and helpful! They helped connect us to great experiences in Cuenca. I loved staying here!

Amazing and beautiful hotel. We did not stay at the hotel but we did have a wonderful meal at the rooftop restaurant. Spectacular views and fabulous food and service. We did roam around the public areas of the hotel admiring the beautiful artwork and architecture.

An excellent hotel. Nice staff, fair prices, great location, fancy breakfast included.

This hotel is beautiful, architecturally spectacular, beautiful decor and comfortable rooms. The staff are very attentive and treat you so well, you do not want to leave, and I can't wait to come back. The breakfast was fantastic each day and included with my room. The rates were spectacular since I avoided the Easter holiday week. I loved how they were continually improving the hotel to keep it clean and fresh. Way to go, Hotel Victoria!!!

My wife and I came in here on a quick one day trip to Cuenca. This was by far one of the best hotels we’ve stayed at in Ecuador if you spring for the balcony, you will love the views. Employees are very helpful and nice.

Best hotel in the old city HANDS DOWN. Perfect location, high-end interior, and excellent food. The service is outstanding.

We stayed here on our exploratory trip, but now that we live in Cuenca, we return with some frequency just to enjoy the bar and excellent food. The wait staff are unassuming and so very professional. We've never had anything that was delicious. We would certainly put of friends in the hotel with its inclusive breakfast. A grand old building and good el Centro location.

Absolutely one of the best hotels in Cuenca. Very nice rooms with a view over the river and the lower part of the city. Location of this hotel is perfect on Calle larga

We went here for lunch, we were told that this a nice place to eat. We were not disappointed, the service was excellent he table was just the right size. We sat by the window where we had a nice view of the trees, the traffic noise was acceptable and not constant. The ambiance of the restaurant was very nice and the menu was quite extensive. All of our choices were received well except for one desert that was not a expected, but it did not go to waste. The bathrooms are worth look nice stained glass windows. Definitely a place to return for nice surroundings food and conversation, do not let the price put you off.

Located in the center of the historic district, Los Balcones is well known among foreign tourists and locals. Service was impeccable, the rooms are a bit dated but I was only there for two nights so I didn’t care. The breakfast wasn’t bad at all, as well as the one dinner I took there.

It was a nice stay. It did exceed my expectations. I’d be back. Food kinda pricey. Very close to the tram. Breakfast is ok for the price. Some people have said it’s noisy but it has at least 3 layers to protect from outside nose, but hey!, you can’t expect nature’s sounds when in the middle of bustling cuencan historic downtown.

Central hotel with a lot of rooms in the middle of the city. Very good for walking around the city center. Good clean rooms, the bed was ok. Restaurant offer a lot, taste good, fast service. Breakfast ok, in form of a small buffet with local food. You can order also different special things for breakfast. Friendly service at the reception desk, and also in the service in general.

My husband and I stayed here in May for 10 days. We stayed in an apartment which was nice. It is a beautiful hotel with the nicest and most helpful staff. The hotel is very quaint and they have a restaurant which is very good. They serve breakfast on the top floor and it has a lot of variety. We found it very quiet at night and the bed was very comfortable. We enjoyed our stay in this hotel and wholeheartedly recommend it. It is a short walk to Parque Calderon.

A delightful hotel, apparently converted from an old mansion, it retains a certain air of dignity and has been tastefully redecorated. The staff are warm, polite and go to great lengths to make sure one feels welcome and looked after. Breakfast buffet is good, the coffee is tasty and strong. The wonderful cathedral is just a short walk away too so the location is excellent. Would stay here again for sure.

Very comfortable, charming and unique hotel. They have made it very comfortable despite being a 180 year old converted mansion. The breakfast was delicious, best we had in Ecuador. Staff are very friendly and helpful. The doorbell system is a bit annoying but it does provide a high degree of security. Bathroom was nice with modern shower. Bit of street noise at night in the balcony room but not unexpected. They offered luggage storage for us (twice). Would stay there again! Highly recommend.

Staying at Hotel Boutique Los Balcones felt very historical, with antiques and grand décor throughout the hotel. The lobby was absolutely gorgeous. I didn’t see any elevators, so if you have trouble walking up the stairs, make sure to request a room on a lower floor (total of 3). The room was spacious, but I wish it had a bit more of a modern touch; perhaps that’s the time period design the hotel was going for. The bathroom was renovated, though, with very nice spa-like shower stalls. WiFi worked great, where I was able to have Zoom calls without issues. The staff were overall friendly, being helpful at the front desk and the breakfast buffet. The hotel was pretty quiet as we didn’t see too many guests during our stay. Location-wise, it is about a 5-7 min walk to Calderón Park. Totally walkable, but do budget some extra time as the sidewalks are often crowded with tourists.

I loved everything but the sound of the wood floor. Oh lord! You couldn't go to the restroom without waking everyone. Lol the ambiance was great, the service was estelar, 5 stars to the team! We had a great time

Great boutique hotel in the heart of Cuenca. Wonderfully attentive staff, clean and we always feel very welcomed here. Easy walk to markets, restaurants and attractions.

On the day I was leaving to go to the airport a presidential visit shut down all routes to the airport. Christina, who was running the hotel, took special measures to get me to the airport on time and safely! Santa Lucia was a very clean and professional hotel and I will definitely stay there on my next trip! Thank you!

Beautiful, cozy place with a great location, but above all, GREAT service. Our flight arrived a lot earlier than expected, and Domenica (who works at the front desk) was able to accommodate us to an earlier check-in without any problem. She was also very attentive and even helped us find a couple of tours to get a thorough view of the city. Highly recommend this place

We stayed a week here and both the service and atmosphere were wonderful. Highly recommend a stay here. You will get street noise anywhere you stay in Cuenca. But the walls of the hotel are almost 2 feet thick and most street noise is muted. We heard a guest complaining that there was no air conditioning in the rooms which is kind of funny as no one in Cuenca has AC or heating. It's just not needed as the city is the perfect temperature year round.

Very nice hotel with good service. Comfortable room. Very good breakfast. It could just be a bit quieter as the rooms are above the main hall so you hear people talking, especially in the morning. Otherwise it's located very close to the main attractions in a safe neighborhood.

Beautiful Victorian style house in a convenient location. I got room #12 which is a quiet room with great privacy - I absolutely loved it! Other rooms may have some foot traffic. All staff were extremely friendly and helpful. I bothered them frequently for heating up leftovers, they were so nice and patient that they always made sure the food temperature was perfect. Breakfast is amazing. The restaurant doesn’t currently serve lunch or dinner but there is a big nice restaurant right next door, some options within 1-2 blocks’ walk, and tons of deliveries via Rappi. There is a supermarket 3/4 block away. Wifi is sufficient. Bonus point - there is a piano room too! Everything was perfect, this will be my go-to place whenever I’m in Cuenca!

Like time travel place. Romantic and Cousy. Nice food. The colonial decoration is already an experience. Full recommend it.

Amazing hotel experience… very confortable and affordable prices. Near everything… you can walk to the most important places in Cuenca downtown.

I stayed here for four nights last week and it was excellent. Beautiful room and a breakfast buffet and such nice staff. I would definitely stay here.

Our family had a great vacation, but I do think a few things are important to note before you book. We booked 2 ocean side villas. Pictures online are deceiving. I have attached photo of our patio below. While we were close, it opened to the pool area. To pay the price we paid it was disappointing to not have the ocean view. Food and drinks were mediocre. Hotel was busy but not overly crowded. They must have been understaffed. It was normal to wait 30+ minutes for a table for breakfast. Hotel lobby has sushi but not available at every table because we were told not enough staff. We ended up eating off property for dinner the rest of our trip. Some great dinner spots. Staff was friendly and helpful. Beach is wide and great for kids. Free popsicles at noon everyday and they offer a few toys to check out to use for beach. Secure chairs early in the morning. Fitness area is really nice. Felt safe for children and teens.

We have visited friends staying here, had meals in the restaurant, and attended seminars here. A beautiful historic building two blocks from Parque Calderon. Peaceful and airy inside, with a quiet elegance about the entire place.

Visited here for our 20th anniversary. The attention to detail and customer service were excellent! Every nook and cranny was made memorable by the artistry and lighting. Totally recommend a prolonged stay.

Amazing hotel. Unfortunately, a month in advance we requested a crib and Hotel San Juan confirmed they would have a crib at no extra cost. I am sharing images of the crib which completely fell apart. My little girl could have been seriously injured. I requested another crib and the hotel said if they would go and purchase a crib, I would have to pay an additional $36.50 USD per night.

Amazing hotel. Room was clean, the view was wonderful, and the food was great! David, one of the front desk staff, was super helpful and kind. The jacuzzi in our room was nice and relaxing. The shower water was nice and warm. There were quite a few restaurants around so we didn't have to take a taxi as much. The hotel was about a 10 to 20 minute walk to the center of Cuenca. Loved how calm it was around the hotel at night. Would definitely stay here next time we go back to Cuenca.

It’s clean, modern, and the personnel is kind. The building is nothing exceptional but it does the job. I think the small suites are good enough because they have a large window, floor to ceiling. The presidential suite has a jacuzzi but it’s windows are smaller. Great location because is close to Uda and the river. Breakfast is a buffet with everything. There were local food options too.

Everything excellent, from the personnel service to the room quality. Nice location, everything new and shining. Very quite you won't hear a thing so it is perfect to relax after a busy day. Definitely a good place to stay for every occasion (pleasure, business).

Nice hotel, I just arrived here and the rooms are amazing. There is a large bath tub. The parking is quite limited however, but nice location, near Cuenca best nightclubs. Don't worry as you hear nothing but conforting silence for a great sleep.

Nice place, comfortable bed, good jacuzzi in room. Excellent staff, Ok breakfast.

A very nice hotel n a good bargain!

great service, clean bedrooms, very comfy, great breakfast

This gorgeous boutique hotel is a gem! We were so lucky to find it (after an awful experience at the hotel where we had originally made a reservation)! The hotel owner himself, José, welcomed us, made us feel at home, safe, and made our check-in experience perfectly seamless. The hotel personnel is kind, warm, welcoming, accommodating, and attentive. The hotel itself is an antique colonial house that was refurbished, keeping as many traditional elements as possible. It’s beautiful and makes you feel like you travel in time, but with all modern necessities to make your stay charming and comfortable. The rooms are very comfortable and charming. The common areas are full of details and inviting. On top of it all, the service is an experience! The team go above and beyond to make suggestions, recommendations, to make you feel comfortable and at ease. Thank you José and everyone for this formidable experience!

I love this charming hotel! It is beautiful and clean. The staff is kind and friendly. Location is great and it is easy to walk to so many great landmarks.

Beds are rock hard and walls are paper thin. You will hear every car or person outside. Bring your earplugs and you should be alright. They have coffee ready all day to help you stay awake after not getting any sleep. Additionally, the staff are super friendly. With some sound control, better mattresses, and amenities (like ice) I would give it 4-5 stars.

Disappointed. It looked much better in pictures than it really was. Small crummy room. And very tight bathroom. I couldn't close the door without getting in all the way and touching the wall, and i am a small person. Also it is very loud. On a first floor i could here people walking very loud above me. Also all night i could hear someone snoring! Very uncomfortable.

Beautiful hotel. The staff is really nice and helpful, breakfast is included and it is good, the rooms are big and very clean, same as the bathroom. The location of the hotel is great, Few blocks away from Parque Calderon, the decoration of the hotel is beautiful.

Great place, very central, good service, the rooms are ok, big beds, lots of pillows, the shower has excellent pressure and hot water. The breakfast was simple but enough to start the day, includes yogurt with fruit and muesli, fruit juice, bread and eggs.

Excellent hotel at a very attractive price. Great breakfast included excellent service. Staff is very well trained and understands how to satisfy your specific needs. We had a blast in Cuneca

Gorgeous hotel, very helpful staff. Accommodated us last minute rather late and gave us a charming room. Breakfast was delicious. Incredible value for the price. Water was not exactly hot however, the only negative, but cool showers are good every now and then!

I live the old and antique style. yes it is a bit noisy, it is over 200 years old after all. The rooms are clean and the bathroom newly updated. Love all the natural light coming into the courtyards and the fresh air flow. Staff at reception very friendly and helpful. Good English spoken here.

Only stayed 1/2 day being we were taking a bus to Quito. But the building was beautiful, staff went out of their way to help you. Made copies for us answering all our questions. Had lunch $10 pp was excellent. Soup, entree, dessert and juice. Would like to spend a few days . Unfortunately it’s the middle of the virus so kind of stuck inside . But its all good

Beautiful hotel which is over 200 years old. If you are into old, old fashioned hotels, you will love this hotel. The only issue we had was with the WiFi in the second floor, it was down although it did work by the front desk. Also, the wooden floors make a lot of noise when you walk on them, specially in the room I slept in.

Incredible place for the price, you really get more than what you pay for. the customer service, the food, the cleanliness, everything is really spectacular, highly recommended if you want to live a truly unique experience in Cuenca, as well as being two blocks from downtown.

Lovely historic old hotel. Convenient downtown location. Very gracious service. (Food in restaurant used to be great. Now ir is terrible. Tried several selections. All bad.)

Quaint hotel at downtown Cuenca. Not the laps of luxury, but clean and comfortable. Building is 200 years old, so expect uneven floors, older plumbing, etc. Made up by great staff and location 2 blocks from cathedral.

I truly enjoyed my stay at this beautiful and affordable location. However, I did have a couple of suggestions for improvement. Firstly, I think it would be great if the breakfast buffet could be kept fully stocked until the official end time of 9am. Unfortunately, I experienced a shortage of food options when I arrived at 8:30am. Additionally, I found myself needing to visit the reception area frequently to request basic amenities like towels and toilet paper. Perhaps having these essentials readily available in the rooms or making them more easily accessible would enhance the overall guest experience. Overall, the location has great potential, and with a few tweaks, it could truly excel.

Strongly recommend to avoid this hotel at all costs. The service is subpar, almost aggressive. Once upon a time, it was a beautiful hotel, but has since been abandoned to its decline. It’s dated, dirty, and the people - awful. Cuenca is a wonderful city - do not let this place ruin your stay.

The hotel has a lot of character and I liked the wood floors and doors. The employees were very nice and friendly. But my room was rather small and lighting in the bathroom could have been better. Breakfast was simple.

We had a very bad experience at the front desk. They book the suite that we reserved 4 months in anticipation to other two guests. They were very unprofessional to resolve the issue . Perhaps it was just an insolated issue , but it really ruined our days in Cuenca , and the place it is not what we anticipate

The place and rooms are pretty, but they are a few shortcomings: you can only pay by card if you accept 10% overcharge; wifi is so weak as to be unusable and there is no cellular range within the rooms; breakfast is limited — although it is free buffet, we were suggested to only take moderate rations and butter only upon request (mini butter ration); hot water goes on and off.

Great place! With a good breakfast. Only negative: the rooms are not insulated and you can hear everything. The bell of the hotel entrance as well as the main door are annoying

I have been staying on the top floor overlooking the garden for several weeks. The hotel staff (Andres, Adriana, Lorena, Alba, Carmen, Marina, and others) are caring, helpful, and like family. Breakfast is plentiful and delicious; staff accommodated me for vegan foods. The coffee is smooth, best I’ve ever had. Everything is super clean and beautiful. I love the balconies and the birds in the back garden. This is a historic patrimonial house so you hear noise from other guests coming and going, but most nights everyone is settled down by 11pm. Convenient location. Don’t miss the Mexican restaurant around the corner with rooftop dining and other restaurants nearby Parque San Sebastián. Thank you for a wonderful stay Hotel Casa del Águila!!!

Lovely B&B with very friendly, helpful staff in a fantastic location. I had one night with other guests in the hotel so could tell that there is next to no soundproofing when people are walking around and having conversations, hence dropping a star. On the other nights I was the only guest so it was perfectly quiet & comfortable for me. Breakfast was excellent - plentiful and all fresh, homemade options. I also liked the little roof terrace for morning meditation and afternoon sun. I did find it expensive but that seems to be the case with accommodation options in Cuenca unfortunately.

Stayed here for 3 nights over Easter. Our room looked lovely in the photos. But the reality was it was noisy. Both from the street below, and inconsiderate guests on the landing. Terrible sheets on the bed and the toilet bin hadn’t been emptied from the previous guests. Breakfast was not that great. Buffet style and Poor coffee. For the price, I expected better. Reception Staff were very helpful and found parking for us nearby at a reasonable rate.

The Hostel is near the centre. The reception helps with questions and gives advice for the city. The rooms are big, the beds comfortable, but its cold in the rooms during night and the duvet is to thin. You can hear the street from our room, you can hear everything from the hallway and i mean every word. We did not get a good sleep unfortunately.

Amazing staff, adorable cat, great atmosphere. The location was perfect. I stayed a few days with my mother and sister and they absolutely loved it too. 10/10 experience, would recommend!

Pepe’s house was one of the best stay we had in Ecuador. The bedroom was clean, the breakfast was good and the staff is amazing! They helped us and they were really efficient!

This place is incredible. The staff is so friendly and helpful, and the location is perfect for exploring the historic Center of Cuenca. Plus, there are cats. Edit: I came back! I loved this place so much it was worthy of a return. I stayed one week in the Balcony Suite. My only complaint which I didn’t notice last time is there is an area of the room that has practically no WiFi (the bed, where I wanted to use it the most). I think an internet repeater upstairs would be very helpful in remedying this. As per my previous review, the staff is very accommodating and friendly. They (plus the cats) make this an enjoyable stay.

Absolutely wonderful place to stay. It’s centrally located and the rooms are beautiful. The staff members are so kind and friendly. They helped me get a taxi to the airport very early in the morning and facilitated a late night check in when my bus to Cuenca was delayed. The real reason to come to Pepe’s is the boss, Empanada. Empanada loves to be pet and keeps every at the hostel in line. (Empanada is a cat.)

Two blocks away from Plaza Calderon, the Cofradía is a pretty great place and quite affordable in comparison to other hotels in the area. We booked a deluxe room and were given the King room which offered spectacular views of the cathedral domes. The rooms are traditional but bathrooms have been updated. Water pressure is good for an enjoyable shower. The staff is very helpful and nice. A great value in a great location!

Had the best time here. To start, the food is amazing; big menu and my friend had no problem getting a vegan option for her. Drinks are amazing, good size and tasty and cheap compared to other upscale places. The staff was very accommodating considering there was at event at the restaurant at that time. We got in through the main hotel entrance. Would go back if I visit Cuenca again for sure

Excellent place. The hosts were extremely kind, the place was super clean (I am picky with that) and the food was delicious. Definitely, I would return there.

I just came here for drinks, and unable to comment on food or accommodation. The service was excellent, the drinks were OK. Cocktails were overly sweet, and beer selection was modest, prices were higher than average BUT it was a very comfortable and clean place to hang out.

This restaurant just opened on Presidente Cordova at Padre Aguirre, right opposite San Francisco Plaza. It is in a beautifully restored space. A friend and I had lunch there a few days ago. We received a very warm welcome from our waiter, who spoke perfect English. He brought us not just the menus, but soft blankets to cover our laps and legs on a chilly day. I've only ever had that at the cafe restaurant at the Larga Museum in Lima. Nice touch. Both the drinks and food menus are extensive. You can get anything from a sandwich to inventive salads to pasta to big main courses. They serve breakfast too (but not on Sundays). We wondered if the sheer number of dishes on the menu was a sign that the food would be bad. We needn't have worried. My friend had a vegetarian panini which she said was delicious and great fries, which had obviously been handcut and freshly cooked to perfection. They were crispy on the outside and tender on the inside. I tried the salmon, because I thought that would be a real test for the chef. It earned an 'A'. The waiter asked how I wanted it done and it came cooked pink in the centre just as I'd requested. The quinoa 'risotto' that accompanied it was delicious. The seating is on comfortable armchairs or sofas, and we had a view from the window to the Cuenca sign in the San Francisco plaza. This is not an 'almuerzo' restaurant and the prices reflect that. But the warm and friendly service, the beautiful surroundings and especially the terrific food is worth it. We're going back for dinner sometime to try one of the interesting cocktails and desserts. La Cofradia is a great addition to the Cuenca dining scene.

This is one of the best places Cuenca has, only had coffee but the menu they offered was great, definitely going back for more! They speak English and Spanish and they are very friendly! Food is delicious

We loved the atmosphere and how cozy it felt, we had a late breakfast and it was delicious and so was the coffee!!

I can’t say anything about the rooms since I just purchased the day pass for the volcanic fed pools and mud bath. It was a super chill relaxing place and I’d definitely recommend. If you’re doing the day pass definitely bring a towel since the not provided but sell them for “hotel” prices lol. I can’t say anything about the rooms since I just purchased the day pass for the volcanic fed pools and mud bath. It was a super chill, relaxing place and I’d definitely recommend it. If you’re doing the day pass, definitely bring a towel since they’re not provided but sell them for “hotel” prices lol.

I don't know about the rooms. I only come here for the thermals, cold plunge, steam room. There are two different locations. I enjoy the more laid back one and its only 8$ for a pass, and you can stay as long as you want. Lockers are free. Go early and on weekdays if you want it less busy.

REVIEW IS ONLY FOR THE THERMAL SPA: Reception: ⭐️ Thermal Bath Facilities: ⭐️⭐️⭐️ Food quality: ⭐️⭐️⭐️ Food Service: ⭐️⭐️⭐️⭐️ Eatery/Restaurant ambience: ⭐️⭐️⭐️⭐️⭐️ RECEPTION: - the staff are friendly BUT THEY DO NOT DISCLOSE ALL FEES EXPECTED 🫤🫤🫤🫤🫤. 👎👎👎👎👎 They DO NOT PROVIDE TOWELS (or even rent them out). THEY SELL THEM FOR $14.50, an excessive price for a poor quality towel. 👎👎👎👎👎 They also DO NOT PROVIDE SPA CAPS that they require. THEY SELL IT FOR $2.00. *** It might be worth pointing out that towels and caps are standard of any spa. This place “prides” itself as a spa. Since they obviously DO NOT provide them, THESE SHOULD DISCLOSED AT RECEPTION AND IN THE WEBSITE🤬🤬🤬🤬🤬. SPA FACILITIES: OVERALL VERY AVERAGE despite the seemingly large area the entire establishment is built on. 😑😑😑 The main thermal pool feels more like a heated swimming pool rather than a hotspring pool. *** the hotspring water supply is very weak, the “spa-heat” is felt only about 2-3 feet from the supply at one corner of the shallow end of the pool - it’s Family friendly spa 👍 BUT there is NOT A SEPARATE AREA FOR CHILDREN ESPECIALLY TODDLERS 🫤🫤🫤. - for safety, children especially toddlers should be localized to the shallow circular pool adjoining the main pool. 👍 The HOT-COLD soaking pools are quite good. THE HOT one is a true hotspring pool at 42-degC. 👍 Nice Turkish (steam) bath. 🫤 There is NO dry sauna. 🤬🤬🤬 There’s an advertised “hot mud bath” on the premises BUT nowhere to be found. 👍 Lockers provided as well men’s and women’s changing rooms. FOOD: 👍 There’s a nice eatery/restaurant on site, which appears to have a reasonable dining menu. 👍 There’s a Menu del Dia as part of one of the Day-use service. The food is better the usual Almuerzo or Comida Tipica. 👍 There’s a separate snack bar by the main pool.

The required me to check in and name all the people and kids I was checking in with and yet they couldn't give me extra towels for my kids. The night I checked in they gave me milk for the baby for his bottle and the next day they refused to give me milk they said I had to pay $2 a cup because of inventory purposes. I paid the same at a luxury hotel Oro Verde in Cuenca and received 10 times better service. TV had limited channels

Great termales. 1 super hot Pool. Free mud. $10 for the day

Nice pool water 💦🌊 clean

I go here just for the thermal bathes. They are great. I've never stayed at hotel.

This was our first time in Ecuador, so I'm critiquing on my personal preferences. Our room was beautiful and the solarium was a nice place to relax in the mornings and evenings. It's a bit warm in the day since there is no a/c. The bed was comfortable. However, the room was NOISY from traffic, construction, car alarms, horns, etc. The walls are paper thin! Also, there is no fridge, microwave, iron, coffee maker, or ice/ ice bucket. Am I spoiled?🤔 The staff was very nice, helpful, and pleasant to deal with. Please leave a note for housekeeping to take the tip, or they won't! Love the honesty!

DO not use their laundry service! They charged me $96 for a week's worth of clothes. I have never paid more than $20 in any part of South America. I'd asked them beforehand how much it would cost and the man at the reception desk gave me a vague answer about how it depended on how many clothes there were. When I saw the price and said I hadn't been informed about the prices, he said I should have looked in the closet because there was a form in there. Why didn't he give me the form when I'd asked about the prices? The bathroom has a vaguely septic smell, and you have to climb on the bathroom counter to open the window for ventilation, and then there is a lot of noise from the street/stadium. The Wifi link they gave me didn't work and I had to ask the reception desk to put me on their other "VIP" network two separate times for my phone and for my laptop.

Stayed here with a group. Comfortable, clean rooms. Convenient locations cation. Excellent breakfasts. Loved the rooftop patio and exercise room.

Great hotel. During our visit we were greeted by the manager Oscar Fuentes who is very knowledgeable with our needs and concerns. He made sure our stay was memorable. His staff was very helpful in every way. Oscar even helped us and kept reminding us of live events they have on their rooftop. I recommend this hotel the next time you visit Cuenca, Ecuador. Did I tell you how close (walking distance) we were from the historical center and cathedral? Well its a very short walk you will definitely enjoy it! When you go make sure you ask for Oscar Fuentes. Trust me he will definitely make your stay comfortable and memorable

Hotel is well located, rooms are OK, food is decent as well as service. However, the rooms with outside windows can be noisy. I requested to be moved to an interior window room that was much quieter. The picture shows the view from the room I was originally given.

We stayed one night at this hotel. Check in staff was nice and friendly. However the man in the afternoon was very rude and didn’t acknowledge customers. To start off rooms were dirty. There was hair in the bathroom floor, shower and sink. Since we were staying for only one night I didn’t mention it. Prior to making the booking the receptionist had told me there were only double beds available. So we paid 160 for a room with two beds, because according to her that was all they had. The day of the booking we got the room key and to our surprise we were booked in a room with one bed. It wasn’t an issue because that’s what we originally had asked. I thought at the moment of checkout they would do a refund since we paid for a bigger room. However, they didn’t. I had also asked them the day before to kindly bring a piece of cake for my partners birthday at 8:00am. It was a surprise, I even texted them to remind them and I didn’t hear back till we were doing checkout. So there was no surprise. I received a text message after doing the checkout and I replied back with my complaints. They told me they would reach out to me but a month later I still have not heard back. Be careful, if you pay for something and don’t receive it make sure to complain at that moment or else you’ll never see your money back! Also the “Free Buffet Breakfast” that’s included in you stay is trash. The day we went for breakfast we can see waiters running around this included one of them bumping into our table he apologize and mentioned they were low staff. We got to the buffet at 8:30am and there was barely to nothing left. Not what you would expect from a hotel with an American name. Trust me it’s not an actually Wyndham. You are better off trying to book somewhere else!

This place smells like someone is dying, hairs all over the bed, noise from the club, not recommended

If I were 50 years younger this place would have been ok The hotel is on the light rail line we had to dash into the hotel as the road and light rail line are very busy. The check in was ok except for. We asked for dinner and were told that the restaurant was closed, we asked why because on the web page it stated that we can get dinner, no answer was forth coming. Next question was what does the emergency alarm sound make, i did not get an answer. A young man carried our luggage to the room. The room was not as nice as it looks in the photo, only 1 bottle of water for 2 people, only 1 hand towel for 2 people. The bottles of shampoo had been opened, the waste bin was very small and there was no waste bin for the room. O light over the mirror in the bathroom, the extractor in the bathroom did not work. The room was fairly clean but was overcrowded. There was no hairdryer, no safe, these are the things that are just basic to a comfortable stay. We were so tired we ordered in from a Mexican restaurant. The next morning came the trial of using such small bathroom, if you have a fear of confined spaces then this bathroom is not for you. With that out of the way we went up to the restaurant for breakfast, the drabness of this area was consuming, no music a family huddled around a table speaking in hushed tones, a long table with a few bottles of pickles on it where you would expect the grazing area to be. We sat at a bare table and a young man came over, he asked if we want coffee and how do you want your eggs. He came back with a plate each of 2 small sweet buns with 1 small triangle of meat and cheese, next came a plate of fruit and then a plate of scrambled eggs, not to forget the small glass of juice and cup of coffee. We had people to meet so we left the hotel, on our return the room was so depressing that we packed up leaving for another hotel our stay was for 7 nights. We told the girl on the desk that we are checking out , so we pay for 2 nights and refund the rest, she said no we can only refund 50% , ok refund it to the card we paid with, the girl said i can not do that i need your bank account number. This went on and on for 45 minutes until we left without a refund to stay in another hotel. Not the best experience.

Very nice hotel, the staff is very friendly and is always there if you need any help. The room very clean and spacious. Just what we need n our vacations.

Deceiving. Nice modern lobby, but that’s where it stops. Don’t be deceived. In spite of its “prestigious” status, this is a very old and gross hotel. The actual rooms are disgusting. Had to move to a different room & floor the first day due to water & plumbing issues. Our second room was worse than the first one. Same water & plumbing issues. Some times you have water, sometimes you don’t. Sometimes you get hot water, sometimes you don’t. Water comes out gritty dirty out of shower head. Looks like coffee grinds mixed with water. Disgusting! Bedding and pillows are old & smelly. Same for the paper thin bath towels. Old cracked tiles. Absolutely nothing good to offer, not even a hair dryer. Cheap toiletries. Couldn’t eat their awful “free breakfast” either. The worst! Couldn’t stand it anymore after the second day, so we ended up moving to Valgus Hotel to finish our 4 day stay in Cuenca. What a difference! We loved it there! Should have moved there the first day. Hotel El Presidente charged us upfront for all the days we had reserved: even the days we were forced to move to Valgus. Horrible experience!!

Not clean, uncomfy bed. Poor breakfast. And really noisy in the 8th floor. Unfortunately we had to change hotel. We came late, after a long ride wanted to rest, but couldn't sleep at all.

Great hotel to stay in a good location in Cuenca, Ecuador. Includes a good continental breakfast and .. Found few dark spots on the bedding and wished they had just few more chairs around the room, but great view and personnel. Would stay here again..

Area is going through a major restoration, thus traffic is difficult and lots of debri. The facilities overlook the city, staff is very friendly, showers are great, and rooms are very roomy.

Terrible, over priced, old, dirty. I do not recommend. There are other hotel in the same vecinity, much nice but cost the same, if not less.

Ok hotel to spend a couple of nights but that’s it. The single beds in the private rooms aren’t comfortable enough and the bathrooms need a deep clean (shower curtain with mold). Great location near restaurants and not far from the historical sites. Good breakfast 👍🏻

The hotel is beautiful, you can have an amazing view of the rive, the facilities are quite good, and the staff is nice and kind. However, it's true that the water in the shower is cold. To sum up, I would definitely recommend this hotel, the option that I chose was the shared room which were amazing because as the hotel was empty in this season I could enjoy a completely private experience for just 21,50$. And the breakfast is included.

It’s SO loud at night you will not be able to sleep until 3am. Also, our bed didn’t stop moving around all night as it was on wheels. Only stay if you’re going out every night. Location is great but taxis are cheap to get around if you stay further out.

This place has a great location, the rooms are great, and the staff is wonderful. Would stay again.

This place is a joke. It just looks fancy but actually it has no soul. I think there's a reason why the place was totally empty. Its cold, inconvenient, many things just don't work, there is no hot water in the big dormitory and the small one is next to a disco so you can't sleep. AND THEY LOST MY FAVOURITE TSHIRT IN THE LAUNDRY. At least the staff was nice

It is IMPOSSIBLE to sleep at this hostel at night without noise cancelling headphones or ear plugs. I normally love staying at Selina because it’s clean and has very nice amenities but the music is so loud next door you cannot fall asleep. If you’re ok with having to use ear plugs or headphones while sleeping then yes I recommend staying here but there are other nice hostels in the area without this problem

Great location and nice staff, the hotel has a college dorm type of vibe (in a good way) with lots of public/communal areas. We had to move rooms for the second night after deciding to extend, and that same girl was nice enough to give us a suite at a discounted rate (since our regular room wasn’t available.) Unfortunately, on the second morning, we were awoken by incessant hammering coming from somewhere inside the building starting around 6:30am or 7:00am. Apparently the building is shared with other businesses so the noise was coming from one of those, and the hotel couldn’t do anything. Something to consider for those who value a peaceful morning. The woman at the front desk (same as before) told us we could get a premium breakfast option at no charge so that was really nice of her. One thing that was weird: no phones in the room. And our first room didn’t have a TV, maybe only suites have them. There’s also a $65 penalty (!!) if you “ruin” a towel with makeup, which made using the towels more stressful than it should have been for my partner. If you have this policy, perhaps offering complimentary makeup wipes is a good idea. Overall, good value for the price paid.

The staff was stellar, accomodating and gracious, five gold stars. They went out of their to take care of us!! people go out of their way

Great Hotel, very clean, the staff are top notch, always ready to hep when needed:)

Such a sweet boutique hotel! The staff goes above and beyond - they treat you like family.

A very good Porsche hotel with all facilities. Loved the service and staying experience here

Nice

Fantastic

(Translated by Google) A nice place, very good location, the people who work there are very friendly and helpful. (Original) Un lugar agradable muy buena ubicación, la gente que trabaja ahí muy amable y servicial

This was in overall a okay. The 6th floor corner room I had had fantastic view of the city. Breakfast didn't have much variety, especially in hot meals sections, but they were manageable. I wish they had coffee machines in rooms though, along with ironing. Price was a bit on high end too.

Nice modern hotel, is in a decent location about 10 minutes from old city center. Some rooms have balconies (my room did) with views of city. The bathroom was roomy and the beds comfortable and the room spacious. There are also quite a few restaurants and cafe's nearby. There is a small restaurant cafe on premises with room service. The WIFI was only basic and needs to be improved for business customers. (resulting in loss of one star) I was able to park my Motorbike in Secure Carpark below.

Nice place, I had to leave early and they were kind enough to refund. I recommend.

Mmm La M.

Room service needs improvement.

Very high value for the price!

Such a beautiful place!

No better location, simple but great value rooms, exceptional staff (who go above and beyond) and very peaceful.

I took a room for 1 and got a nice room with 2 beds and I payed less because it is low season. Staff is polite, beds are comfortable, has good wifi, is in the centre, so it is very close to all the museums and parks and cathedrals. Breakfast was small, but atleast coffee was decent. But well it is high up, so make tea of or chew some coca leaves a day or two before. Everyday 2 cups of tea or two time two leaves a day and almost no head aches for you!

Great hotel. Great location, building had tons of character. Staff was very helpful. Great value. Stayed there for 14 nights. Great Wifi, beds, and plenty of hot water even at the sink.

Very rudimentary room, barely has electricity. Water takes 10 minutes to warm up, and the shower head and pipe fell out of the wall when I turned on the shower. No amenities besides a bed and sheets/blankets. Another guest had something stolen from room. No security besides basic lock. Would not recommend, especially to alone female traveler. Overpriced even at $35 USD

We stayed there two nights.. the first night we had a really nice room but my ipad charger disappeared from the room and no one on staff knows where it went. The person who cleaned the room had to have stolen it! Our second night the room had a window that went out to the main lobby so it sucked

They were very professional and matched the price I saw online. Breakfast is included, but you have to pay $1 extra if you want eggs. There's no elevators, so be prepared to walk up the stairs. If you're coming in a large group and get lucky, they might give you the suite which is pretty complete according to my cousin.

I wouldn't recommend it. They just tried to put us in their worst rooms. No windows. They gave me a hard time trying to cancel . Overall, bad communication. Ended up going to Calle Larga. You can find better hotels/hostels.

We stayed here on a whim but we’re so glad that we did. My husband and I had booked a room at a different hotel on the same road (let’s call it Casa Poop) who then lost our reservation. The woman at the desk of Casa Poop was then completely unapologetic, even though we had booked and confirmed weeks prior, then didn’t even try to help us find another place; she just shrugged her shoulders and said that everything was probably booked, then sat in silence as we tried in vain to book something else on our phones. She did let us use the wifi, thankfully. To be fair, it was a holiday weekend so there were a lot of people in town, as well as an arts and crafts festival happening at the river and, to her credit, lots of places were fully booked. But, Cuenca is a big town. Every single room is booked so don’t even bother trying? Come on. So, we walked one block down and saw Hotel Yanuncay. The guys at the front desk smiled and waved through the glass so we decided, “Hey, let’s see if they have a room.” They said that they did and that we could go ahead and check in right then (it wasn’t even 12pm, yet!). The room was great and clean and the hotel, itself, was very clean and well furnished - bar/restaurant downstairs with a natural light hangout area on each floor as you go up. The staff is awesome and extremely welcoming and there was a free breakfast included, too. So, not only did we get to check in earlier than we would have, it was also more economical than our original plan. We’re so thankful that the kind and welcoming staff were nice enough to give us a wave through the glass doors and usher us in. Who knows where we would have ended up? Probably under a bridge, right, because every room in town was booked. I would definitely recommend Hotel Yanuncay to someone visiting Cuenca and would stay again.

Hotel was clean n the staff service was very good! The hotel is very dated n in need of a total make over! There is free car parking on premises! Breakfast was typically Ecuador!

Wonderful hotel. Great value for money. Service is perfect and so are the rooms and the included breakfast. Wifi is top. Close to the old centre. 6 stars when it was possible

Excellent place to stay! I loved the attention to detail both in the architecture and the decor. Breakfast in the morning were the best!. The showers were the awesome, hot water and great water pressure!

Lovely, attentive staff. Comfortable, relaxing room. Quiet location. Easy walking to central plaza. Grocery store 8 minutes away.

Excellent service and nice rooms.

Too expensive and no worthy

Beautiful architecture... amazing hospitality... great breakfast ... will definitely return

Very good service, Hotel is very nice and the employee's are very good.

Awesome, nice place to rest

Expensive for what you get

Super

Cute rustic

Ok

A super clean, organized, comfortable hotel, in a quiet neighborhood with a short walk to the historic center. The hotel is a beautiful, historic building. You will enjoy architecture of a historic location. The room has everything, spotless and clean bathroom, soap, shampoo, water glasses, bath, floor and hand towels. Closets, hangers drawers, suitcase holders, hooks for towels, windows for light and a comfortable bed. The temperature in the room pleasant and there are plenty of blankets. The breakfast was excellent and the staff was exceptional. The only drawback, which may not be an issue: The breakfast starts at 7:30 and if you want to sleep in, there is some noise from guests talking as the rooms surround the dining area. That is also true for the restaurant that is part of the hotel. Some rooms are also located in part of the restaurants dining area. This could also be a source of noise from restaurants patrons in the evening. Overall we were satisfied with our experience as we were out visiting the town from morning to night and had a good sleep.

Central location in the Old City. Friendly staff stunning interior!

Clean place with very friendly staff. It is a bit basic and suffers from the problem that all these colonial places have that it has all rooms facing in so can be noisy if bus loads of tourist leave early in the morning - has a great restaurant

Charming hotel in colonial style, getting slowly a bit old. Very great food in the connected Italian restaurant with freshly made pasta, very helpful an friendly staff

The services and cleanliness are superb. The hearty free breakfast is a bonus. The hostal also has a restaurant adjacent to it, Mangiare Bene, the food was delicious 😋!

Excellent experience, high quality service, superb meals, beautiful and elegant place near almost anyplace in the city center such as museums, parks, galleries, jewelries and antiques shops.

This is our favorite Italian restaurant in Cuenca. The food is all homemade and the service is impeccable. We go there 2 or 3 times a month.

Lovely rooms with really comfortable bed. The staff were very friendly and helpful. Lots of resteraunts around the hotel, around 20 minutes walk into the historic center.

I was recommended by a friend who is a regular there, nice place, closed to all, safe neighborhood lots of things walking distance I did my reservation over the phone while on the go and was a breeze, William and Julio were super friendly and provided great service, breakfast was delicious and different each day of my stay. Nice boutique hotel overall, sometimes is better to stay away from chain hotels, parking was a plus. My first time in Cuenca and definitely will return.

Clean comfortable room, quiet also. Close to lots of restaurants. Excellent lunch restaurant across the street, has 3 dollar plate of the day. Front desk person was always helpful. Breakfast experience was really good. Yogurt and granola with fresh fruit. Also eggs, omelettes and bread. Each day a little different surprise for breakfast.

Kind and considerate hotel staff and clean, comfortable rooms. The breakfast was filling and the wait staff were very accommodating to our dietary requests. William at the front desk was very informative and helpful. We had an excellent stay and will stay again on our next visit to the beautiful city of Cuenca. Highly recommended!

I recommend this little inn because the area is nice and the hotel rooms are a bit small but very clean and well-maintained. If you're looking for luxury and extravagance, look elsewhere. If you're looking for a friendly family type place with a little restaurant this won't disappoint. The people you see complaining here, will literally complain about anything. Why they are staying in their rooms and worrying about every little detail is beyond me. Economical but clean.

Stayed here as part of a group tour in April - location was good and there was a grocery store/mall within walking distance. Rooms were nice with a small balcony. Staff were very friendly and breakfast was also good each morning. Only complaint was that there were two of us booked for the room, but we were only provided with one bottle of water, one cup and one towel, so I had to go down to reception to ask for more towels. Otherwise a great place to stay in Cuenca!

Excellent value for money. Nice family atmosphere with good size, comfortable, clean and modern rooms. Off-road parking and close to local amenities.

The hotel was great. We had a great view of the church domes, and we're close to everything in the historical center of Cuenca. The service was great, and everyone was really nice and went out of their way to help us.

The kindest and most warm staff I have ever experienced !!! In a warm and friendly city, the customer care at Flore stands out as truly excellent :) Lovely location :)

This hotel is clean, organized and within walking distance of everything. Diego and Erick were amazing at making us feel like family. The breakfast is great!! There is no elevator, so be ready to get your steps in. The first floor is equivalent to the US 2nd floor. It is in the center so be prepared to hear some noise during the day and night and the catedral rings bells to announce the beginning of mass everyday.

This place was an excellent stay for the price you pay! Valet parking and breakfast were included in the price. My five year old was very pleased with the room which had a second floor and a balcony! It was very special for her. The service was excellent, extremely attentive. Breakfast was lovely. Everything was very clean. Fast wifi. Location was excellent - I was very grateful they showed us a beautiful hidden little plaza just across the street with a huge restaurant selection and beautiful night views of the cathedral. This plaza was probably one of the most beautiful places I've been to in Cuenca. Some cons: no elevator, minor repairs needed throughout, mismatched furniture, but no deal breakers. But it was undoubtedly over and above what one would expect for the price and location.

Worst experience ever with the service!! I reserved a month ago for April 18th .. it was never mentioned there was no elevator, we arrived at 730am they had our 3rd floor rooms ready but we couldn’t go in because check in started at 2pm but they told us come back 1230 to get our rooms .. at arrival the person in charge told us we couldn’t get our rooms because they were not ready. It turned into a back and forth situation, no integrity, no ethics , very rude. I don’t recommend

We were very exciting about visiting Cuenca and also this hotel due to its unbeatable location at the other side of the cathedral. The buildinding and the views from the room were impressive, however there were plenty of things that need urgent improvement, starting with a quite uncomfortable mattress (the worst we had in our 3 week trip around the country). The lighting of the room was very poor, just with two strong lights on the ceiling, no bedside table light so impossible to read in bed or create a cozy atmosphere. The toilet had a strange noise everytime we were using it and the shower drainpipe was clogged. Poor breakfast as well served in the cold hall (people were wearing coats!) with unlimited black coffee. The staff were nice at all times but management must look urgently at so many things.

I’m giving this hotel a 5 stars!! January 9th Ecuador was put in the state of emergency and we had no where to go. The streets were empty, the shops are all closed. This was the only place that took us in. The gentleman at the front desk was extremely nice. We had asked for a basic room for the night which was 35 usd. The gentleman at the front gave a us free upgrade to the room, I’m assuming after seeing our faces scared and worried of what was going on in the city. The room was comfy and spacious. It also includes a small light breakfast. This hotel is right in the heart of downtown cuenca. There’s lots to do around here in walking distance. I highly recommend this place to anyone who’s coming to visit cuenca in the near future. The Cons for this hotel is that there’s no elevator and it’s a 3 storey high.

It’s ok just to sleep some comfortable. But really noisy at night. People arrives and talks out loud in the little salons with music up to 3:35 am also breakfast its terrible not fresh fruits although Ecuador has all variety of Frits and vegetables here you hardly see it worse yet tasty.

I really liked the aesthetic of the building. However our room was a little dated and crowded. There wasn't much room to move around, it was oddly laid out and the sheets had some stains on them that we just chose to ignore. The breakfast was decent, if lacking in options, but the ladies running it did a good job. The front desk staff was hit or miss. Perhaps it was the language barrier, but there were no greetings when we passed the desk unless we engaged them. The best part of the hotel is the location. It is close to a ton of shops, restaurants, and local attractions.

Unfriendly staff, they tried to charge me an extra $20 per night because we were three people even though they NEVER told us to do so when we checked in and they told us we didn't have to paid ANYTHING ELSE and I asked twice. Beds are comfortable though, breakfast hours are very narrow 7 to 9 45 am... it is not cheap for the quality $220 for 4 nights. I would never come back here

Great staff and super comfortable bed. Lovely decor. Que bonita. I will be back again!

A beautiful hope in a great spot within the historic part of the city. Service was amazing.

I like it kinda far from thing compared to other hotels but it's decore makes up for it

Great location, good rates, kind staff, nice rooms

Quiet room, main floor, back of courtyard location, comfortable bed, space heater needed to provide sufficient heat for mid-May evening temperatures. Housekeeping seemed to provide adequate cleanliness. Secure and safe building and property. Pretty courtyard, nice exterior surroundings. Breakfast quality and variety 3 of 5.

Comfortable and relaxed place amidst the busy quartier of the old town. Run by a sympathetic young couple that speaks English. Decent rooms. Has a sweet hidden green courtyard to escape the city. Recommended.

Tiny rooms with very poor amenities, and hard uncomfortable bed. It is basically a hostal. The towel had holes in it. The manager is quite intrusive. You can get much better accommodations for the price.

It was a good place to stay. Great team. The staff helped us contact a person who took us to Cajas National Park, Gualaceo, Chordeleg, Laguna De Busa and Chorro De Giron.

This place is amazing! The staff are super helpful and very very friendly. It’s a short walk to anything you want: museums, markets, restaurants, bars, you name it. I can’t recommend Hotel de las Culturas highly enough!

I've stayed in some noisy hotels before but this one definitely takes the cake. They were very kind and hospitable though.

Extremely friendly owners. Location in the city center. Good restaurant too. Loved our stay!

The hostal is an excellent place to spend a night or three. The service is top-notch and the staff are so nice. There is English spoken. There is secure parking for small cars or motorcycles. Location is 4 or 5 depending on your needs, 4 if you want downtown and 5 if you want quiet and safe. The wifi is 5 bars. There are a few small restaurants nearby and also a few shops. As a motorcycle traveler this is exactly the type of place I look for.

Great hotel setting in a residential neighborhood. Good place to stay if you want to escape the noise of the historic center.

Great little hostel, but do be aware that they don't take credit cards!!

Charming and cozy place, quite and clean 100% recommended, besides Cuenca is the most beautiful city in Ecuador

(Translated by Google) They left us 30 minutes waiting to give us the room that was different from what was offered on the app, and they left us 30 more minutes to refund our money (Original) Nos dejaron 30 min esperando para darnos la habitación que era distinta a lo que ofrecían por la app, y nos dejaron 30 min más para devolvernos el dinero

(Translated by Google) I really liked this hostel. A quiet area both during the day and at night, therefore there is nothing to ruin your rest. The rooms and bathrooms are 10 and very clean by the way. But in reality the magic of the hostel as such is the good treatment and kindness on the part of the owner of the house, you really feel comfortable at all times. Super recommended. Ahh and very good breakfast. (Original) Me agradó muchísimo este hostal. Un sector tranquilo tanto en el día como en la noche, por ende no hay nada que arruine tu descanso. Las habitaciones y los baños de 10 y muy limpios por cierto. Pero en realidad la magia del hostal como tal es el buen trato y la amabilidad por parte de la dueña de la vivienda, de verdad te sientes a gusto en todo momento. Súper recomendado. Ahh y muy buen desayuno.

My wife & I stoped by to eat at their restaurant a couple of days ago. Something wrong was in the food because 30 mins later we had to run to our hotel with “ D “. I do not recommend the hotel.

We traveled to Cuenca with family. One of the family members was on oxygen. We knew about power outages as we have a house in Montanita. We asked the hotel for a schedule of outages. We needed to plan based on the member needing oxygen. We told do not worry, we have a generator. The first night's power outage happened at 10 pm. The generator kicked on an all was well. For 1 hour. The it shut off. The next morning power outage was at 6:00 am. No generator = cold showers and unable to charge oxygen batteries. When we asked at front desk we were told they ran out of gas. That night at 10:00 pm the power went out. Still no generator. Next morning power went out at 6 am. No generator, cold showers. We asked at front desk and we're told the owner had directed them nit to use generator. That night when coming back from dinner, the front desk told us , power will be out at 10:00 pm and they would not use the generator. We checked out a day early the next morning, explained that one guests needed to be able to charge his breathing machine. They refused to refund the extra day. Terrible.

Super helpful and friendly staff. Easy check in. Clean rooms that are maintained daily. Hot water and a coffee maker made this the best. Location is walkable to most locations we wanted to go. Easy access to taxis for any other place you could want to go. Never waited more than 5 minutes for taxis. Local food is great. Several local markets near by. There was even a Nike Outlet store where I bought some new walking shoes. I will definitely stay here again. WIFI speed and range is excellent. Was able to video conference on Teams with co-workers successfully.

Nice hotel by the river n a wonderful water feature! You can hear the river running from your room! Good breakfast, better than most! The hotel is still a good value!

Super nice staff in a beautiful location. The place is pretty new and very well kept. VERY nice beds and showers. A little more pricey than older places in Cuenca, but worth it to us.

Truly great experience. The personnel is really welcoming and polite. The rooms are super clean and modern, with a nice shower and comfy bed. Ideal location for both business and leisure travel, with super easy parking. I'll be back!

Awsome hotel with an amazing staff.great location, easy to walk to places in the center.worth it to pay extra for the river view it's nice and relaxing. The breakfast each morning were delicious too.

Really great hostel - clean, spacious and well equipped. It has comfortable sofas in nice airy spaces. It is close to the river which is the nicest way to get to the central area. It was the perfect location in my opinion. 100% recommend!

Xavier and crew are fantastic! Very knowledgeable about the area and have great recommendations. Rooms are spacious and clean. Easy check in. HOT showers. Museum across the street and only a 15 minute walk from the center of town.

Really nice hostel just outside of the city center. The volunteers were extremely friendly and helpfull and even gave us some free popcorn after they made to much. Rooms were good and hostel was clean. Breakfast is included and served at the cafe next door, this was as well delicious!

this is a very nice hostel It’s more like a Airbnb Cuz the whole house feel like home Cozy couch Full equipped kitchen And I love the sofa area in 3rd floor You can enjoy sunshine inside the house 🥰 love the quite relaxing vibe And staff are very helpful &friendly! Highly recommend 👍🏻

Great place to stay! My friend and I stayed in cuenca for 3 weeks while taking Spanish lessons and stayed at alternative hostal throughout our stay. Absolutely great place to live for a while. Really lovely owner, Javier. Spacious, bright, and clean dorm rooms. Well equipped kitchen, a nice balcony to sit and have drinks on, nice lounge area for movie nights, and generally chilled vibes. Really nice place to stay and cuenca is small enough that its only 15 minute stroll into the centre so there's not much you miss out on by being that tiny bit further out from the center.

Great hostel; great location & facilities, well equipped kitchen, helpful & friendly staff, light & airy communal areas, very clean & modern, best showers we've had in 7 months of travelling! Free tea & coffee all day, roof terrace, good & cheap laundry service. We ended up staying here a week it was so comfortable. Do not have any negatives to comment :)

This hostel was fine. I definitely think more could be done to spruce up the place at the price it is. The rooms were just very bare and basic. The beds were uncomfortable and low to the ground. You could here every sound from beyond the door magnified into the room. The system to leave the hostel is also bizarre in which someone at the desk needs to buzz you out when often times someone was not there and you were left waiting. The staff is very cool though, the kitchen is large and clean, and the free breakfast at the (awesome) cafe next door is a nice touch. Super close to the badass free museum too!

How very inconsiderate of you to adversely impact the business next door today. Could you not have scheduled the horrible pounding as bricks were removed from the wall, apparently with a sledgehammer, until the coffee shop was closed? I feel sorry for all the others who looked forward to a quiet cup of coffee today and were unable to enjoy their time.

This was my first visit to Cuenca, and I absolutely loved the city. Hotel Azul de la Plaza was an excellent base to explore the Centro Historico. The room was spotlessly clean, tastefully decorated, and above all, very comfortable. The location really cannot be beat, the price was more than reasonable, and there was parking available in a secure lot. When I come back to Cuenca, I will absolutely stay here again

Don’t waste your time or money here. They are very unprofessional!!!! We couldn’t get into the hotel one night because the person who was in charge of the night shift “fell asleep on the shift”. We rang the door bell plenty of times and no one would open the front door. When we asked for a refund for the night we couldn’t get in & the owner didn’t even care or try to accommodate us. He told us to reach out to Expedia since we booked through them. Never going back.

Hotel Azul De La Plaza is a good hotel, but personally I’m not sure I would go back. PROS: - The service was excellent and the staff is very friendly and helpful. - Great location! It’s a 10 min walk away from Parque Calderón. - Close to a pharmacy, restaurants and general stores and also a museum of modern art ( free entrance) -Includes a delicious and very filling breakfast that includes: bread, fresh fruit, juice, coffee and scrambled eggs. - There was bottled water and the usual hotel toiletries. - The bed was comfortable. - The bathroom was clean and spacious with a good shower. The water pressure was great and so was the heat. CONS: - Internet was horrible. Half the time it didn’t work. If you were looking to work while staying here…you won’t be able to. Finding a cafe nearby will be a better option. - I am a light sleeper so this may not apply to everyone but the room we had, which was facing the plaza, was very very noisy. There is the noise of the guided tour bus that’s come around every couple of hours, the noise of bustling streets, and at night there is loud music coming from the restaurants right in front of the hotel across the plaza. Luckily I brought a some earplugs and the restaurant music died down past midnight. But do keep this in mind when booking a room here. Maybe book a room that doesn’t face the plaza. -The room was a lot smaller than expected but since we only stayed for one night it was not much of an issue. - There didn’t seem to be any elevators nor wheelchair access and the rooms start on the 1st floor and up not on the ground floor. Because I’m such a light sleeper I just couldn’t get the rest that I needed due to the noise. But other than that I would recommend staying here. It’s quite a nice hotel at a good price and it’s in a nice location.

This is a delightful historic hotel! My husband and I stayed here for our anniversary weekend. We had the room on the top floor with a double jacuzzi tub and views of the whole city. It was quiet and peaceful. Our Queen bed was very comfortable. They gave us roses when we arrived and had a bottle of champagne on ice for us. There were towels shaped as swans, surrounded by fresh rose petals making a heart, on the bed! The owners were friendly and helpful. The food in the lobby was good. It was so convenient to walk out the door and walk anywhere we wanted. Wifi on the fourth floor doesn't work very well, but the other floors have strong wifi. We highly recommend Azul de la Plaza hotel.

Amazing view! Right in front of San Sebastián where you can see the park, the church and the Modern Art Museum. The people are really friendly but they need to learn more languages and about tourism in Cuenca.

The staff is very friendly and accommodating and the hotel is very nice and well located to the central district of Cuenca. Very nice rooms and a great daily breakfast. A great place to stay in Cuenca.

Very nice boutique hotel in Cuenca. Good location, close to the principal square in the city. Safe area to walk and you can find different places to eat. Our host was very friendly and helpful. He took care of every detail to make our stay in Cuenca unforgettable

The best hotel to stay in Cuenca! The hoterl is beautiful and cozy, offering all the services you need. The staff is so attentive, kind, and very helpful! The location is great, you are at walking distance to Cuenca´s Historic Center attractions. I will definitely stay there next time I'm in Cuenca.

Wonderful! Great location in old city but peaceful and quiet. Kind, caring host who speaks perfect English. All staff lovely. Nothing too much trouble. Great breakfast (different choices each day) in a lovely garden courtyard. Wouldn't hesitate to recommend.

In May 2025, our foundation had the pleasure of staying at Casa Montalvo during a busy agenda of community project visits. Wilmer and the staff took care of our every need, accommodating to our changing schedules and meeting specific food restrictions. Casa Montalvo offers a secluded oasis of nature and comfort within the urban squares of Cuenca, and provides excellent service that attended to every detail. I highly recommend Casa Montalvo and look forward to visiting again soon!

This is so far the best hotel I know in Ecuador. What a beautiful building and lovely garden, quiet, in the historic center of Cuenca. Beautiful rooms, nicely decorated, great staff, clean and the people who run it, are always ready to help you and have a lot of tourist experience. Perfect internet, hot water in shower and sinck. And the breakfast... fantastic... every morning a new surprise. I love this place.❤️

I’ve stayed at many hotels over the years… The owners and the staff here are fantastic. Excellent breakfast, if you’re a traveler you know how nice it is to have a good variety each day. Great location…Cool town…

I stayed at Casa Montalvo for 9 days and was consistently impressed. Sonia, the host, is incredibly hospitable and friendly, making me feel like family and even giving tours of her home and the city. Her warmth and care set Casa Montalvo apart from other places I've stayed, and she even taught me some Spanish! The house is beautifully decorated by Sonia and her brother Fausto, filled with Sonia’s artwork, with a lovely garden patio. It’s conveniently located near restaurants, churches, stores, museums, and parks. I had the largest room with a comfortable king bed, cleaned daily by Angelica with fresh towels always provided, and the water pressure and heater worked perfectly. Breakfast was a highlight, prepared daily by Sonia with fresh ingredients, and we enjoyed long chats with great recommendations for activities and restaurants. This stay was filled with joy and memorable experiences. Thank you, Sonia, for your exceptional hospitality and making me feel at home!

Let me start with the issues, and surely you'll see other guests complaining about it as well. The hotel is between an italian restaurant and a rooftop that works till 1am, as a part of their business model. The rooms are loud if you are trying to sleep before that time. It ain't much the hotel can do without offending the restaurant/rooftop users, so it's a client vs. client conflict of interest. I solved it by turning on some white noise so it would cover up the music. It worked. The windows are soundproof, but there is only so much that can do. Other issue, that once presented was solved, was the room doors, that were invaded by light the whole time. The staff covered it with black papers, and it was solved, so we could sleep in a propper dark room. The aesthetic of it wasn't great, but it was functional nevertheless. The cleaning staff would enter the room unannounced if you didn't put the do not disturb notice by the door. Talking to people that stayed at other joints I confirmed similar issues occurred as well, so maybe these are cultural things. Other than that, the stay was great and I do recommend it. The people are very welcoming and respectful, the food is delicious, well presented and served, drinks are great, the location is pristine and the decor is a highlight. The rooms are clean and comfortable.

What a gem. In El Centro. Across from Parque Calderón. Great location. Intimate boutique hotel with some suites, and an awesome restaurant. Excellent service - and we mean an EXCELLENT staff. So attentive and respectful, from the concierges to the restaurant staff, to housekeeping - all kind and helpful. We stayed about a week in a fabulous suite - incredible room. Very contemporary. A great base location to experience Cuenca on foot. But it’s the staff that puts this place beyond the norm. They sincerely care that you are happy and satisfied. They respond quickly when asked for any assistance. We had breakfasts and dinners at the restaurant - excellent restaurant staff both for breakfast on the outside roof patio, and for dinner in the modern dining area. The food was excellent and carefully prepared and presented. An impressive, intimate boutique hotel and suites, that we are certain will enjoy much success in the future.

What a beautiful place!!! Perfect location, incredible stuff and amazing food and drinks. I will definitely go back soon.

Yes, the view is good, the staff are very attentive, but nothing justifies the astronomical price of the extremely bad quality food. A seven-year cooks better. I ordered the most expensive entree on the menu, among others - it came with undercooked fish, vanishingly small clams with hardly any evidence of clam, over grilled octopus, raw pungent onions, and somewhat inedible rice (yes, they even managed to screw up with the rice), everything completely devoid of any flavor. After being ripped offs over 120 dollars (by the way, how is this possibly okay in Ecuador considering the median household monthly income), I had to go to somewhere else to get proper food so I did have to go to bed hungry. Being fancy and even pretensions is an acceptable style by choice, but it should meet at least minimum standard. This place is banking on continuous ripping-off of first-time tourists traveling with dollars and euros, but such atrocious food will eventually come back to bite it. DO NOT bother with this place!

We was alone in the restaurant, and the waiter Frederick all the time need to be called to come and serve us. We was 7 persons and he forget drinks and he mistakes all the drinks. This service didn't deserve the price we paid.

Best restaurant in Cuenca! So delicious 😁 A must try for breakfast, Lunch and diner! Excellent service and the staff are so helpfull!

Very good

This was my favourite stay in Ecuador! The place is amazing and at a walking distance from all the attractions. The host is very friendly and accommodating. The breakfast and the coffee were excellent too. I definitely recommend this place to anyone and i will book it again when i'll be back in Cuenca.

Best place we stayed in Ecuador. The rooma are beautiful, spacious and clean. The patio is great to relax. Franco, the owner, is so kind! The breakfast is very good, Especially the coffee.

Location: It is very convenient/easy to reach the important places of the city from the hotel, mostly walking distance. Cleanliness: It was very well organized and kept clean all the time. Comfort: The bed and other amenities of the room were suffice to feel comfortable. Service: Franco and the others were attentive to make us served well. Others: it has a beautiful patio to spend time. They served a breakfast to start a good day. They have a good coffee. Probably I will stay there again if I go to Cuenca again.

I stayed a month in one of these rooms and it was perfect. Quiet, cozy, and just a few minutes walk from downtown. If you're looking for a place to stay in cuenca i wouñd definitely recommend you check out casa rosada

Excellent boutique hotel! A large group of our family members stayed for four nights, and all of us enjoyed our stay. The rooms were comfortable, breakfast was good, and you can’t beat the location in the city. Franco makes a great cappuccino! We will stay here again for any occasion.

We had a wonderfully comfortable and peaceful stay here with a group of 12 (adults and kids). Franco and Elena were incredible and patient hosts, and Franco's espresso drinks are a plentiful treat, alongside a delicious breakfast each morning. The rooms and courtyards are beautiful, with lots of spaces to enjoy the outdoors and gardens. The rooms are modern and elegant, with incredible attention to detail and comfort. Each room had a well-equipped kitchenette with a fridge, stovetop and, sink. The location is ideal — easy walking all over the historic district.

From the many places that we have stayed over the past decades this place stands out for the amazing hospitality, wonderfully appointed rooms and inviting common areas. Franco and Elena are gracious hosts that know how to make travelers feel at home. The breakfast (fresh fruits, real coffee drinks and the best bread in Ecuador) in the morning is the perfect way to get the day started. The location is ideal to walk around the quaint historic district of Cuenca or to catch the tram out of the city.

(Translated by Google) Excellent location, good food and excellent service. (Original) Excelente ubicación, buena comida y excelente servicio.

(Translated by Google) It is a wonderful and super nice place to go as a couple or as a family, the last time we went it was a little neglected, we hope to be able to return and that they have recovered the green areas and the pool, another observation we saw a football table, it would be great if they installed it (Original) Es un lugar maravilloso y súper agradable para ir en pareja o en familia, la últimas vez que fuimos estaba un poco descuidado, esperamos poder volver y que hayan recuperado las áreas verdes y la piscina, otra observación vimos una mesa de fútbolin sería genial que la instalaran

(Translated by Google) A nice place, in my case when I went it was lonely, it was just me and my partner, if what you are looking for is privacy, go on a Friday or Saturday and there are not many people, the service is good and the landscape is beautiful (Original) Un lugar bonito, en mi caso cuando fui fue solitario solo estábamos, mi pareja y yo, si lo que buscas es privacidad ve un viernes o sábado y no hay mucha gente, la atención es buena y el paisaje es lindo

(Translated by Google) A lovely, very rural atmosphere. And you can breathe in the nature! (Original) Buen ambiente, muy campestre. Y se respira naturaleza.!!

(Translated by Google) Very nice place, country, you feel and breathe peace, a quiet place to rest. The only thing is that it is a little far from the city. (Original) Muy bonito lugar, campestre, se siente y se respira paz, un lugar tranquilo para descansar. Lo único es que está un poco alejado de la ciudad

(Translated by Google) Excellent place to spend with friends, especially with family, which is the important thing. (Original) Excelente lugar para pasar con amigos sobre todo con la familia que es lo importante

(Translated by Google) Beautiful place to enjoy a weekend with the family, recommended!!! (Original) Hermoso lugar para disfrutar un fin de semana en familia, recomendado!!!

An amazing stay with a welcoming, kind and informative family. All the reviews are accurate, Sole and her family are fantastic hosts. The room was spacious, had a large smart TV, a big ensuite and was quiet and calming. Breakfast was my favourite meal of the day in Cuenca and Sole cooked something different but local each morning with freshly squeezed juice. The house is set in a central and easily accessible area but just off the main thoroughfare to be quiet. The odd airplane goes overhead but Cuenca airport is very central so I doubt many people in the city can avoid the noise! I landed on my feet with this stay, my only regret is not staying longer. Thank you Sole for a great time in your city.

You can stop searching, this is it! The host, Sole, is an amazing welcoming person, very helpful even in things that totally not related to her part of the deal (helped us with mailing a parcel). The room has a very tasteful design and the garden around it was beautiful and peaceful. The location is very good, it's 10 minutes away from the historic center, and the walk there is along the riverside promenade. Pumapungo museum is just aroun the corner. If you're traveling by car there is a safe parking, both outside and inside the gate. Overall, it's a calm and safe neighborhood. It also a short drive to the Cajas national park, Ingapirca, and some smaller villages which are great stops for lunch, arts and crafts shops etc.

Super friendly hosts, comfortable and located close to centro, but away from the city noise.

(Translated by Google) The place is super cozy, the owner Soledad makes you feel at home from the moment you arrive. The place is very nice, the beds are comfortable, there is hot water, it is not very cold and it has a very good price. If you want you can have breakfast there, a typical breakfast made by Soledad, which is the best way to start the day. It is very well located, close to the center, it is safe, there is no noise. (Original) El lugar es súper acogedor, la dueña Soledad te hace sentir como en casa desde el momento que llegas. El lugar es muy bonito, las camas son cómodas, hay agua caliente, no hace mucho frío y tiene muy buen precio. Si deseas puedes desayunar ahí, un desayuno típico hecho por Soledad, que es la mejor manera de empezar el día. Se encuentra muy bien localizado, cerca del centro, es seguro, no hay ruido.

(Translated by Google) A beautiful, comfortable house, the hosts' very cordial attention, the location excellent, totally recommended (Original) Una casa hermosisima, comoda, la atencion de los anfitriones muy cordial, la ubicacion excelente, Totalmente recomendado

(Translated by Google) An excellent place to rest, very pleasant, its facilities very comfortable, its owners very attentive and cordial. The excellent breakfast recommended so that you can come alone or if it is better as a family An ideal place to walk out to see more of the city of Cuenca and without noise, that is, you can rest. (Original) Un excelente lugar para descansar, muy agradable, sus instalaciones muy cómodas, sus propietarios muy atentos y cordiales. El desayuno excelente recomendado para que puedan venir solos o si es mejor en familia Un lugar ideal para salir caminando a conocer más de la ciudad de Cuenca y sin ruido es decir se puede descansar

(Translated by Google) Nice place for a quick rest. (Original) Lindo lugar para descanso rápido.

I wanted to love this hotel so much, but it just didn't live up to our expectations. The room was clean and matched the online description, but there was 0 air circulation or any vents in the bathroom. We had to completely open the 1 window and also prop open the main door. This made sleeping very difficult. Speaking of - the hotel rooftop bar has people until 11 or later with loud music, and also hosts parties in the middle of the week that last until 1-1:30 AM. We also were unfortunately met with outside construction starting at 2:30 AM after the party ended. I'd suggest that if you want to sleep well, don't book at this hotel. The location in the city center was perfect for exploring but not ideal at all for a decent night sleep. We initially booked for 3 nights and ended up leaving after the 2nd night to move to a quieter hotel. The staff was mostly friendly but the restaurant situation with the rooftop Terra 360 was confusing and they wanted us to dine and order multiple drinks when we only wanted 1 glass of wine for the room. I apologized for any confusion I caused with this and also left a generous tip, but I felt like we were treated poorly the rest of our stay after this interaction. I'm not sure if the restaurant staff is a reflection of the hotel but they advertise the room service through there.

Vaway Hotel has a great historic center location, but the bad side to that is that it's noisy till late hours. The room was large, modern and clean.  It has well located electric plugs, and lots of shelf space for your clutter. Bathroom is good with all the expected toiletries. The elevator is great as we were on the 4th floor and breakfast is on the 7th floor. Breakfast was good. It is served on the rooftop bar restaurant Terra360. Break your coat as it is chilly in the morning on the rooftop.  As of March 2025, it is now buffet style. Apparently, it previously had been a la carte. A few bad things:  no safe.  Wifi smart TV has no service plan, you need to use your own Netflix,  Prime, etc. My plan apparently doesn't work in foreign countries, so no TV.

(Translated by Google) I stayed at the hotel and it was a wonderful experience, excellent service and quality in all aspects, unprecedented attention, and it should be added that the roftop is the best thing about it without a doubt, a wonderful experience that everyone should live. Recommended. (Original) Me hospede en el hotel y fue una experiencia maravillosa, excelente servicio y calidad en todos los aspectos, atención sin precedentes, además cabe agregar que el roftop es lo mejor de este sin duda alguna, una experiencia maravillosa que todos deberían vivir. Recomendado.

(Translated by Google) I really liked this hotel, the location is perfect, the rooftop is excellent to admire the city and take photos. The breakfast is very rich and the service is excellent, all the employees of this hotel are very helpful and respectful, especially the receptionist Erica (very sweet and attentive). The only thing I didn't like was the duvet on the bed that was very heavy and the shower door very open which made the water get very wet on the floor. (Original) Me gusto mucho este hotel, la ubicación es perfecta, rooftop excelente para admirar la ciudad y tomar fotos. El desayuno es muy rico y el servicio es excelente, todos los empleados de este hotel son muy serviciales y respetuosos especialmente la recepcionista Erica (muy dulce y atenta). Lo único que no me gusto es el edredón de la cama que era muy pesado y la puerta de la ducha muy abierta que hacía que el agua moje mucho el piso.

(Translated by Google) I loved this hotel, the service, the rooms are exceptional, breakfast is served on their Rooftop Terra 360 with an a la carte menu, you have several options to choose from. (Original) Me encantó este hotel, el servicio, las habitaciones son excepcionales, el desayuno lo sirven en su Rooftop Terra 360 con un menú a la carta, tienes varias opciones para escoger.

(Translated by Google) A spectacular hotel, the facilities are incredibly beautiful and elegant, the lady at reception was always super friendly, we never had a bad experience, a luxury hotel at an affordable price, the area at the top of the hotel is incredible and the photos come out gorgeous, we will definitely return on our next visit to Cuenca. (Original) Un hotel espectacular, las instalaciones son increíblemente bellas y elegantes, la chica de la recepción siempre fue super amable, nunca pasamos una mala experiencia, un hotel de lujo a un precio accesible, el área en la parte superior del hotel esta increíble y las fotos salen bellísimas, sin duda regresaremos en una próxima visita a cuenca.

(Translated by Google) Hotel was clean, comfortable, the people who serve it, some very friendly guys just like in their restaurant, the waiters and the person who prepares the drinks, super friendly, nice place.....we will surely return (Original) Hotel limpió, confortable, las personas que lo atienden, unos chicos muy amables al igual que en su restaurante, los meseros y la persona que prepara las bebidas, súper amables, lindo lugar.....de seguro regresamos

Traditional y comodo

(Translated by Google) Very good place if you want to have a pleasant stay (Original) Muy buen lugar si quieres pasar una Estancia agradable

(Translated by Google) One of the best hotels located in the historic center of Cuenca (Original) Uno de los mejores hoteles ubicado en el centro histórico de Cuenca

(Translated by Google) Very good (Original) Muy bueno

(Translated by Google) Congratulations, very informative. (Original) Felicitaciones ing muy instructivo

(Translated by Google) It is missing (Original) Le falta

(Translated by Google) Beautiful place (Original) Hermoso lugar