(Translated by Google) On the night of April 10th, a group of office workers making course reservations was extremely noisy.
I wanted to have a drink in peace, so I went looking for a nice, relaxing restaurant.
It was raining so the restaurant was empty, but there was a group at one table and the drinks were passing around and it was getting louder and louder.
It's a restaurant that serves delicious food in a dimly lit atmosphere, and it doesn't seem like it's the kind of restaurant where you can make a lot of noise, but they keep talking as loud as a college club club at a cheap chain restaurant.
At 8:30, I asked clerk A when they would be leaving, and she said it would be around 9:00, so I decided to wait for just 30 minutes.
When I said, ``It's quite noisy...'', Clerk B (manager?) apologized briefly, but did not pay any attention to the customer.
I thought it was just a matter of patience, so I ordered more, but by 9 o'clock there was no sign of him coming home. Well, I decided to hold out for 15 minutes, thinking it might take a little longer, but at 9:15, the clerk gave me a surprise that was probably requested for my birthday. (It doesn't make much sense to put it out after 9 o'clock.) They were making a lot of noise at this time as well, but it was a surprise performance so I put up with it. I tried to be patient until I could take pictures and eat, but by 9:30 there was no sign of leaving, so I checked with clerk A again and was told that it had been extended.
This is highly unlikely. Why didn't you tell me when it was extended? Also, should customers who have complaints from other customers be extended normally?
It's getting louder and louder, and the waiter doesn't pay any attention to me, so I decide that I can't enjoy the food any more, and point to the leftover food and say, ``I'm going home now, so please pack this up.'' (dry goods to go with alcoholic beverages) was dropped off without an apology, and when clerk B came to take the payment, there was no apology, and A dropped off the meal and didn't seem to put it together. I told A again, ``Please collect this,'' and asked him to take it down, but he didn't bring it back even after paying the bill, and when I looked behind the scenes, I saw A standing there, doing nothing.
I told A to put together a meal for B, but when I checked to see if he had been told, he told me that he had thrown it away.
Everything is impossible.
B offered to refund the money, but since he had already eaten half of the food he had ordered and drank all the alcohol, he was too stunned to talk, so he declined the offer and went home.
Lastly, I heard that A was a new employee, but B, who seemed to be the store manager, knew that the group was being excessively noisy and that I was causing trouble.
There are aspects of this restaurant that are originally good, but sometimes there are noisy customers who don't match the atmosphere of the restaurant.
On top of that, ① Not paying any attention to the group until the end ② Manager B not confirming the information Newcomer A gave me ③ Extending a customer who was complaining ④ Not sharing the fact of the extension with me ⑤ Surprising a customer after the time he had told them he would be leaving ⑥ Continuing to have only the new employee serve a customer who was having trouble with a nuisance customer until the checkout ⑦ Throwing away the meal even though he was told to put it together
This was the fault of the store and was an impossible response.
Also, A is close. I felt uncomfortable because every time I served a customer, my face would come within 30 centimeters of my face. Personal space should be taught.
(Original)
4/10夜、コース予約の会社員グループが非常にうるさかった
静かに飲みたくて、落ち着いた美味しい店を探して行った。
雨だったので店内も空いていたが、グループが1テーブルいて、酒が回りどんどんうるさくなる。
薄暗く雰囲気のある美味しい料理を提供する店で、騒いで良い類の店ではなさそうだが、安チェーン店で騒ぐ大学生サークル位の声量で大声で話し続ける。
8時半、店員Aに彼らはいつ帰るのか聞いたところ、9時頃とのことなので、30分だけ我慢することにする。
「結構うるさいですね…」と伝えたので、一言店員B(店長?)から軽く謝罪はあったが、客への注意はなかった。
少しの辛抱だと思い追加注文するが、9時になっても帰る気配がない。まぁ多少時間はみ出ることはあるかと15分我慢することにしたが、9:15におそらく誕生日で依頼されていたサプライズを店員が行う。(9時過ぎて出すのが結構意味不明)この時もひどく騒いでいたが、サプライズ演出なので我慢する。写真撮影や食事が落ち着くまで辛抱するが9:30になっても帰る気配がないので、再度店員Aに確認すると、延長されてるとのこと。
これが結構ありえない。なぜ延長入ってる段階で私に言わない?あと他の客から苦情入ってる客を普通に延長させるか?
うるさくなる一方だし、店員は一切注意しないしで、もう美味しく食べられないと判断し、「ではもう帰るので、これまとめてください」と、残った料理を指差し伝える。(酒のつまみの乾き物類)が、謝罪なしで下がり、店員Bが会計に来るも謝罪なしで、Aは食事を下げてまとめる様子なし。再度Aに「これまとめてください」と伝えて下げてもらうが、会計が終わっても持ってこず、裏を覗くとAが何もせず突っ立ってる。
Bに食事をまとめるようAに伝えたのだが伝わっているか確認したところ、捨ててしまったとのこと。
何から何までありえない。
Bはお代を返すと言ったが、食事は頼んだ物の半分食べているし、酒は飲み切っているし、もう呆れ過ぎて話す気力も無かったので、返金の申し出は断り帰りました。
最後にAは新人だったと聞いたが、グループが度を越してうるさいことも、私が迷惑がっていることも店長らしきBは把握していた。
本来は良い店の側面もあるのだろうし、店の雰囲気にそぐわないうるさい客が来てしまうことはある。
その上で①最後までグループに一切注意しないこと②新人Aが私にした案内内容を店長Bが確認していないこと③苦情が出ている客を延長させたこと④延長した事実を私に共有しないこと⑤帰ると伝えていた時間より後にサプライズしたこと⑥迷惑客に困っている客に対し会計まで新人にのみ接客させ続けたこと⑦食事をまとめるよう言われたのに、捨てること
これらは店側の非であり、ありえない対応だった。
あとAの距離が近い。接客の度に顔を30センチの距離に近づけてくるので不快だった。パーソナルスペースを指導するべき。