!!!!!Before choosing this university, make sure you do your research, ESPECIALLY if you require ADDITIONAL SUPPORT!!!
My time at this university was extremely disappointing and, frankly, a waste of £20,000 and two years of my life. I started my degree with clear concerns about my academic needs, particularly essay writing, and was assured that proper academic, housing, and pastoral support would be provided. Unfortunately, these promises were not kept.
From the outset, I requested additional academic help and was assigned a support tutor. By Christmas of my first year, I was told I had already used my allocated 8 hours of support and would need to join a waiting list of over 300 students for any further assistance. For someone who was transparent about their needs, this was incredibly discouraging.
Housing was another major issue. While most students were placed in flats with people on the same course or with similar interests, I was put in a block where no one studied my subject. To make matters worse, I received a final warning for a fire alarm incident caused by a faulty oven—something I had reported when I moved in.
Financially, things were no better. Despite being close to qualifying for additional funding, I only received the minimum amount, forcing me to work 25 hours a week just to afford basic living costs. The university also repeatedly misadvised me about funds and schemes I was supposedly eligible for, leading to multiple rejections and unnecessary embarrassment.
The lack of support and the stress of working long hours took a toll on my mental health. I failed my first year, and although my parents met with the Vice Chancellor and were given apologies and promises of change, none of this materialized. Even after being asked to share my story directly with senior staff, my follow-up emails were ignored.
When I repeated the year, support was virtually non-existent apart from the occasional meeting with the course leader, who was the only real positive throughout this entire experience. By February, I felt I was heading for another failure and made the very difficult decision to leave. Now, I’m £20,000 in debt with nothing to show for it other than “we’re sorry we couldn’t help.”
Before choosing this university, make sure you do your research. I later discovered that it has one of the highest depression rates among UK universities, which sadly doesn’t surprise me. My experience was a complete letdown, and I would strongly advise anyone considering this university to think very carefully before committing.