The Washington Guesthouse Bristol

Absolutely disgusted with the state of the room. Bad points: • Bed throw was filthy • Hair gel pot left on the floor – clearly no proper cleaning done • King size mattress dumped on top of twin bases, overhanging at the sides, and so old it’s basically collapsing • Plug socket broken – unsafe • Uneven floor throughout • Bathroom stinks of must and damp • Toilet is loose and wobbles when you sit on it – unacceptable • Extractor fan in bathroom doesn’t work and the bathroom window doesn’t open properly (slides back down after opening a couple of inches) • Lovely paint work (not) – scuffed, dirty, and peeling in places • Beautiful view out the window of staff on their fag break • Walls are paper thin – can hear every single noise from other guests all night Breakfast: • Poor choice for vegans – it’s just a normal breakfast with the meat taken off. No vegan options at all. • My son chewed the bacon like it was leather and then gagged on the vile sausage. • Fire alarm went off during breakfast because they burnt the toast – absolute chaos. I spoke to reception about all these issues, which were passed to management, and I was offered a 25% discount. While I understand they may think this is a positive gesture, it shouldn’t have got to this point in the first place. Rooms should be clean, safe, and fit for purpose without guests having to complain. Frankly, it’s a disgrace. As a paying customer, I shouldn’t have to complain to get basic things like cleanliness, decent food, or safe, usable facilities. The room should be 100% ready for guests – no excuses. Anything less is pure laziness, lack of care, and disrespect for people spending their hard-earned money. Good points: • Lovely receptionist – really friendly and helpful • Great selection of coffee, tea, flapjacks and a cafetiere in the room • Fruit provided in the room • Shower very powerful • Big room • Location is good and easy to get into town Ratings: • Room 🌟 (if I could give zero, I would) • Service so far 🌟🌟🌟🌟🌟 • Location 🌟🌟🌟🌟 • Breakfast 🌟 Overall, the staff were great, but everything else was a complete shambles. It’s clear there’s no pride in maintaining even basic standards of hygiene, safety, food quality, and comfort for guests. Would not recommend staying here until they overhaul their rooms, maintenance, and kitchen completely.