Capitol View on 14th

Russel the Property Manager made my move in experience so easy!! He allowed me to see all the available units and then decide which apartment suited me best. I received one month free rent AND one month free parking! I applied, was approved and signed my lease in less than 48 hours! Everything has been really smooth and I am always able to reach someone in the office even via text. I am very pleased with UDR, Capitol View and their staff so far!! I would definitely recommend this building to other people!

I wasn’t super impressed with my tour today. As a potential prospect, I felt super confused when I arrived to the property to tour… I waited in the front door area for some time because something was happening with the door code? I didn’t feel the genuine warmth when I entered the property. Anyhoo, I visited the other location across the street and the facility looks a little unmaintained. The amenities seem like the best feature of the property, apartments are a bit mediocre. It’s such a shame, because had my interaction been more personable? I’d likely still have gave the property a chance. ..

DO NOT MOVE INTO THIS BUILDING. BLUF: I moved into this apartment building because I had yet to live in a 'modern' building with nice amenities included. My tour experience was fine, I was not shown the unit I would move in to but otherwise, the leasing team was pleasant. Fast forward to my experience living there. IF I could of gotten out my lease earlier, I would've. On the face of it, a $2337 monthly rent for a 1 bedroom in this part of the city is pretty good. After fees and ungodly expensive utilities, My rent was well over $2600 every month. This apartment is an impersonal fee trap - and trying to book any amenities for personal use like the extra room or rooftop for an event, are hundreds and hundreds of dollars. Not to mention the internet has had several outages, without any inclement weather, my HVAC system and AC during the dead of summer was out 3+ times - once for a week where my neighbors and I had to keep our doors open to cool the apartments down from 80+ degrees. Icing on the cake. I was considering staying for a few more months after my lease before moving out, but the mtm rent was an additional 1000 which was untenable. However, there is no law that doesn't say they can't do that. Even a 12 month extension though was nearly a 10% increase at $250+ my rent from when I initially signed. Keep in mind this building as of July 2025 will have 25 vacancies... I will also be charged fees for my one day of June rent that are 'fixed' and corporate policy does not allow them to be 'prorated'. There was no room for negotiaiton on rent and when I go to the website to see the cost of my EXACT unit, it is 120 less than my current base rent. Long story short, this building is a facade and I DO NOT recommend it to anyone.

TLDR: -Joseph Emsley's review is accurate -This would otherwise be a 2 star review, but the pain of every interaction with UDR is a constant reminder that everything is a battle and negotiation that defines the experience -Most of the time, the building is fine and the rooms and amenities are fine -Great location ( close to AdMo, Logan Circle, Shaw, U St, Columbia Heights) -You will inevitably have to deal with hidden fees, dead-ends with UDR management, and have to expend unnecessary effort to get your answers -I, and the vast majority of neighbors I talked to, will never live here again nor recommend this property Longer Review: While you have to take apartment reviews with a grain of salt, there ARE managed apartments with great reviews (I moved from one, just wanted a newer more central location) but this is not one of them, despite any good reviews you will see. I will admit that 90% of the time, when you just need to use your apartment and get in and out of the building without having to interact with UDR (owner/management) this building is fine. But the other 10% of time will feel like it's taking up 50%+ of your experience here if you cannot get your issues resolved, which is not uncommon. I'm trying to point out the merits of this property, but they are often overshadowed by dealing with UDR's practices. The touring is smooth and the leasing agents are nice people that want to help, which is in their interest to get you to sign. Be aware tenants are often not shown the units they are looking to rent and there are often variations to what unit you actually get (dimensions, nooks, bathroom styles, and closet placement). Once you are a tenant though be aware of the numerous hidden fees: (i) you have to pay to receive packages, (ii) utilities are billed by sq footage and number of rooms instead of usage, which means there is no incentive to moderate usage and the bill is typically higher than what you'd have in a condo or rowhome, (iii) there is now a forced WiFi internet service provider (GigStreem, look it up) but there is an outage every few weeks so you should just plan to get your own internet ON TOP of the service if you work from home and need reliable internet, (iv) be prepared for a substantial rent increase as your lease is up for renewal. Also note you are required to clean your apartment "professionally" upon move out, particularly if you have carpet in your unit so don't be surprised if you have to fight for your security deposit. It's unclear how nail holes are assessed, since communication is mixed and you never can actually talk to the people responsible for determining what will result in a deduction from your security deposit. The leasing prices are deceivingly low compared to other managed buildings in the area, but I would be curious to see how the property's hidden fees compare to the other buildings. The amenities are fine, at least there is a gym and pool where other buildings around the area don't have them. But they are slow to maintain and update (they took months to replace broken treadmills and replace weight machines that they took away to buy new ones). Let me preface by saying that the leasing office is full of nice people BUT UDR (the owner/management) is purposely structured in such a way that the people you interact with have NO authority over the pricing of your unit, your utilities, the internet, etc. You have to email general UDR email or a single point of contact that you CANNOT call which delays any response and bets on the fatigue of tenants to eventually give up pursuing resolution. Maintenance usually looked at your requests in a timely manner (1-2 business days) but often time if you're not home to talk to them they may just not address your request. Otherwise, you have to communicate with maintenance through the leasing office...again, no direct contact. If you live here, just be prepared to always be in negotiation or vigilance mode or minimize your contact with UDR staff (which may just not be possible if you want to be aware of how much you're paying).

I don't usually leave reviews because I think most people who leave rave reviews are incentivized to, and those who leave trash reviews are usually Karens. So I didn't pay attention to the negative reviews when I decided to move into this building and I wish that I had. (Please google "UDR case dc" just to get a sense of who you will be signing a lease with.) It looks nice and seemed great on the tour, even though it was expensive. But when we went home to apply for the apartment, the price jumped up $500/month online from the original listing. They are *literally* being sued by the DC AG for using RealPage (which is also being sued by the DOJ) for illegal price fixing. But if that isn't a red flag for you, then just know that if ~anything~ is wrong while you're living here, the management office is not going to do anything to fix it. (A brief recap of one example of this is at the end of this review) Ultimately, this shouldn't have come as a surprise to us, given that UDR is a huge nationwide company that does not care at all about individual tenants or even buildings as a whole. That is very clear as soon as any issue arises, and you have to assume that something will come up when you live here. All that is to say, the folks who work at the front welcome desk and the maintenance/custodian teams are wonderful, nice people. The issues were never with them, always with the property management company/leasing office. Please do yourself a favor and stay away from UDR entirely. Brief recap example: We encountered an issue with our apartment on the first night, brought it to the leasing office's attention immediately, and they never fixed the issue. The noises that the issue created was so bad that we were repeatedly woken up at night and couldn't fall or stay asleep. This had been a problem for the previous tenants, but the building didn't do anything about it. For months they were "looking into the issue" but nothing ever changed. TLDR; it was never fixed, and they entirely stopped responding to our emails asking to fix the problem