The 50 best hotel pools in Washington DC

Our experience fell far short of expectations, leaving us deeply dissatisfied with the quality of service provided by your team. Causing unnecessary stress and inconvenience right from the start. Furthermore, the condition of the hotel room itself was unsatisfactory. The decor in the rooms featured old rugs that emitted a terrible odor, completely at odds with the luxurious atmosphere expected from a supposedly premium establishment. The exorbitant price I paid for my stay was simply not justified by the lackluster standards observed throughout the property. As a gesture of goodwill, I was upgraded to a different room to only return from a long day and only to encounter further issues, like not have a room as promised and staff losing our luggage. The television set was non-functional, the room reeked of smoke, and the presence of mold in the bathroom grout was deeply concerning. These shortcomings highlighted a clear lack of attention to detail and maintenance on the part of your staff, contributing to a disappointing overall experience. Regrettably, these multiple disappointments prompted us to check out of your hotel earlier than planned, as I could not justify remaining in such substandard conditions given the price point and reputation of your establishment. We were refunded for the two nights that we did to stay at the hotel, I must address the lack of transparency in the pricing of the accommodation. The total cost for the refund was discreetly stated, leading to confusion and frustration. As a discerning traveler, I expect a certain level of quality and professionalism from a luxury hotel, neither of which were consistently evident during my stay. It is essential to emphasize that such issues should not arise in the first place.

Overall, we were very disappointed with our stay. On the positive side, we loved the food and our server Miguel at Kingbird. We also thought housekeeping was meticulous and expert in the care and layout of our belongings and taking notice of our preferences with respect to towel provision, and we found the host at Top of the Bridge welcoming. However, on the downside: We and other guests arriving at the same time) struggled with the doors and our bags on arrival, and were not offered any guidance or orientation on check-in. We were essentially given a key and dismissed. Prior to arriving I had requested and been assured by Carmen that we could sit outside to accommodate our party’s preference for Covid-caution for our reservation at Kingbird, and we were told on arrival that outside was closed and that we would need to eat inside. We had issues with our room which were not resolved - our fridge was pooling and leaking water, which meant that the room smelled damp when we arrived, and over our two nights/three days we had hot water to shower only once. We requested assistance twice and were dismissed and told that an engineer had attended and we just needed to wait longer. We had cold showers for the remainder of our visit, because it was then too late in the evening that day and we needed to leave for our train the next day, when our morning showers were still ice cold. Our second visit to top of the bridge I waited at the bar until eventually the bar tender told me a server would come to our table. After waiting another 20 minutes, no server arrived. Our drinks were eventually provided, when we were about to leave, kindly on the house for the oversight. This feedback was not provided on check-out, as we weren’t asked how our stay was, and no other no enquiry was made about our experience. Again, we felt like a number, rather than guests, simply being processed. We chose the Watergate on the basis of write-ups about the renovation and return to the luxury accommodation market. We unfortunately found a below-par property. We did provide this feedback via the post-stay survey.

Great luxurious experience 👏 👏👏 Outstanding service 👏 👌 👍 🙌 First: they updated our room for special occasion without additional cost 🥰. Our bathroom had water leakage that was not resolved after the first 2 nights. Da'ron and Danaya communicated with us and offered transferring us to another room. Knowing that we were there to celebrate a special occasion, they offered us upgrade to a suit that made our stay much better than planned. The location is really nice with a beautiful waterfront windows. It is 5 min walk from the waterfront area. 10 min walk to most of Must See Places in DC.👍👍👍👍👍👍👍👍 Overall service is excellent 👌 👏 👍 The valet parking is very convenient but little expensive. The restaurants are convenient but on high end for prices. But there are many restaurants close by. They have nice spa in B3 next to the Gym 💪💪💪💪💪💪💪💪💪💪 The only think I really didn't like is that all floors smell like pet zoo 🤢 This is why 4/5 stars. I appreciate they are animal friendly but we shouldn't smell dogs everywhere. They should use something to eliminate smell and they should have some rooms for those who have pets allergies 😔

I ducked into Kingbird at the Watergate Hotel for a power breakfast, and wow, this place is a beautiful, quiet oasis. The service is fantastic—quick, comfortable, and totally unobtrusive. Seriously, 10/10 for making a morning seamless. You must try the Eggs Benedict. Here's the traveler hack: The menu won't tell you, but if you ask, they'll happily add smoked salmon to your order. It's a non-menu upgrade that takes the dish from great to glorious! If you want a quick, quiet, and truly elegant meal that's worlds away from D.C.'s noise, this is your spot.

I booked this hotel through Priceline for two nights for 700+. Additionally, I scheduled a couples massage that was another $700+. The spa is the reason for the two starts because it was absolutely immaculate. Now, my husband and I made reservations at the Kingbird restaurant where, while eating our food, we noticed a mouse. The manager noticed our discomfort and even attempted to mention the mouse but at that point we just wanted to pay our $200 bill and leave. Upon putting the curtains down in our room (1204) we noticed really bad stains. Between that and the mouse we did not sleep well. The next morning we called to the front desk and were told by Seven that we could indeed checkout early and receive a refund for the second night. Once we were all packed and ready to go we were told at the front desk that we could not receive a refund. I don’t mind the policy, I do however mind the human error. We were told incorrect information. We were never asked why we wanted to leave abruptly and I assume it may be due to the color of our skin but this establishment will never receive my business again. Also beware of the Kingbird restaurant. We definitely saw a mouse!

Solid 4 out of 5. We booked through Chase's The Edit, which should have come with a number of benefits, like a "welcome gift," but we never got that and had trouble with the others. We also had to pay an additional $40/night resort fee. No idea what that covered, but we couldn't have used it. The bedding is maybe the most disappointing thing about this hotel from a quality standpoint. I had to tuck in the bottom (flat) sheet myself and the only other linen was a light duvet. No top sheet. The pillows were also nearly cubes, which isn't particularly comfortable to sleep on. Coffee service was bizarre. There was a Nespresso machine in the room that produces either an espresso or a lungo, but only two cups offered. One that holds a double espresso and a regular coffee cup and two off-brand pods. For a room that sleeps 4. Very strange. Kingbird restaurant provided excellent service and good food, but charged an automatic 18% gratuity and then suggested more gratuity at the bottom of the receipt and provides a line for a tip. I find that to be dishonest and misleading. Location was super convenient for seeing Aida at The Kennedy Center, and the valet was kind enough to charge our car overnight.

We booked a holiday in DC just before the US Govt shut down. We were therefore a bit trepidatious regarding our trip and what visitor attractions might be open. On arriving at The Watergate Hotel, Chef Concierge Mesfin Asfaha provided us with a comprehensive list of attractions that were open, plus maps and also booked us an evening bus tour. Later in our stay he showed us the infamous Watergate Room and his expert knowledge shed new light on the scandal. We cannot speak highly enough of him and his staff, particularly Aziz the bellman. The location of the hotel is superb. Midway between the Mall and Georgetown. It was ideal for us. The room was spacious and clean, with views to the Potomac River. When we return to DC to enjoy the galleries and museums we will DEFINITELY be staying at the Watergate. Thank you.

My wife and I rate this by far the best Four Seasons we have stayed at! Service is amazing and every team member is on their game from the valet team, to the front desk, to the cleaning staff, to the restaurant staff! They are all happy and it shows with smiles and amazing positive attitudes! Food is great, drinks were amazing and the room Top Notch, clean, clean, clean! The hallways are immaculate and you can tell the hotel manager only hires the best, that’s obvious. Do not hesitate coming here, you too will say “WOW”! We will be back. Team Four Seasons Washington, D.C. thank you!

I visited for their spa services, and it was truly an amazing experience. The massage was one of the best I’ve ever had, and the staff went above and beyond to make my birthday special with balloons and sparkling cider upon arrival. They also offered delicious tea and snacks during my time there. I’ll definitely be returning soon for another relaxing weekend.

It is Four Seasons so five star rating is pretty much given. But I decided to leave a review because they managed to exceed those 5 star expectations. I spent 2 days there, while at the conference, and every employee was great! And a special shoutout goes to Julia, who works at the front desk, and is the most pleasant hotel employee I ever came across!!! And her positive vibe was contagious!!! Thank you!!!

The hotel is absolutely incredible and the grounds are kept spectacular. What impressed us the most was the staff, everyone from Concierge to the Valet were exceptional in their performance. Everyone genuinely cared for the guests experience and would go the extra mile to make sure that the experience was flawless.

Top notch. Best hotel in Washington DC. Staff is friendly, upbeat, and pleasant. The hotel is clean, beautiful, and everything you need. Had a drink in the bar restaurant. Spa was great, had a massage, used steam and sauna, would have liked to use the pool and whirlpool. Would definitely stay again. The breakfast was on point! Had it delivered to the room and was really impressed w basket of danish, plate of fruit, and more. Keep up the great job!

I am reviewing the Spa and Restaurant. Generally I won’t be recommending this to others as it was a let down. It very much feels like an overpriced legacy establishment. Spa for 2 was around 750 for an hour. The highlight was the mediocre fruit plate at then end. The ‘lounges’ were more similar to an elevated waiting room. The quality was horrible, so I felt this was not a great spend. Dinner was around 200 and was fine. Its giving Cheesecake Factory. My recommendation is to spend your time and money at better establishments in DC. As an aside, this is by far the least impressive 4S I’ve visited, despite being double the rate for a room (compare to Jackson Hole).

My stay at the Four Seasons in Washington DC was nothing short of exceptional. From the moment I arrived, the service, attention to detail, and overall atmosphere reflected the true spirit of luxury hospitality. I want to give a special mention to Mohammed at breakfast, who truly went above and beyond every single morning. His kindness, professionalism, and genuine care made my experience unforgettable. I’ll definitely be back on my next visit to Washington! Anne-Marie

Not your typical Rosewood, which we are used to. The room is fabulous, but they emailed ahead to specifically be ready for us, as usual. They were not; nor were they particularly concerned about it. Cut is overrated and overpriced with a limited menu, as is room service. The pool is beautifully placed but nothing to talk about. It's no bigger than a goldfish bowl with about as much privacy. You can have a conversation with people in the bar while you swim; that's how uncomfortable it is! A simple well placed divider could alleviate this situation at least a bit. This and the humidity are yet another reason not to visit DC

I went to the rooftop bar at the Rosewood and had an amazing time with my friends! Persia was our server, and she went out of her way to make my friends and I comfortable and make sure that we had a good time. Her wine suggestions were amazing, and she also made a wonderful espresso martini. We came in on a busy night and she was so calm and attentive. I would definitely recommend to anyone in DC! The rooftop had an amazing view! I would say my only critique is there were about 50 people on the roof and only one server. Maybe they should limit occupancy on the roof or add more severs. Otherwise I loved it! And our server

My finance and I went to Rosewood to celebrate our engagement and we couldn’t have asked for a better stay. The Rosewood DC staff went above and beyond to make our stay extra special from small touches like champagne in the room, to excellent customer service. The rooftop pool is wonderful especially for DC summers and the location is exceptional. Couldn’t have asked for a better stay.

I didn't stay at the hotel. I did eat at the resin the hotel. It's my favorite restaurant in DC. Food is absolutely fantastic. But its the service that blows your mind Luke the manager is so on top of every order. And It's his ability to make you feel like you're the only one eating dinner in the restaurant is a real special talent. Thank you Guy Fero

Shocking lack of professionalism from a so-called luxury hotel. I stayed at Rosewood Georgetown recently and had one of the worst hotel experiences I’ve ever encountered. First, we found an old, dried blueberry wrapped inside a “fresh” towel, which also had visible holes. For a hotel of this caliber, that’s inexcusable. But the real issue was billing. Although we had prepaid in full via Agoda, the front desk still charged my card $1,400, $150 and $450 at check-in without explanation, and then, four days after we left, another $1,300 charge appeared. These were not security deposits or holds — they were real charges. To make matters worse, the night shift receptionist was dismissive and had an attitude when I tried to address it. No accountability, no proper explanation, and no follow-up. This is not what you expect from a five-star hotel — it’s sloppy at best, borderline exploitative at worst. I would never stay here again.

This is my first stay at a Rosewood hotel, and I'm super impressed with this property that is located within the heart of Georgetown. The service here has been top notch, the hotel and room is beautiful, plus the location is about as good as it gets with shops and restaurants all around this property. We would definitely stay here again and would highly recommend this property!

We spent one night at the rosewood in dc for a staycation. To say we were disappointed would be an understatement. I’d highly encourage those considering the property to read the reviews and consider the consistent feedback from customers related to poor service and lack of professionalism. To start we checked in at 3:30 (past original check in time) and were greeted by Ny who stated that the room was not ready. She stated as my girlfriend looked at her watch “I know it’s past 3 pm” as if she was annoyed we were attempting to check in. We were told to wait in the small lobby area and I asked if there was a bar we could wait at. “The bar is closed but we can offer you a bottle of water” as she proceeded to walk away from us. We were shortly after provided keys to the room. The room was a deluxe room and very nice and spacious, but the bath tub had severe dirt and stains. We later asked for dental kits and a steamer before we had dinner reservations downstairs at CUT. Over an hour later and 4 calls we finally got dental kits and the front desk seemed annoyed and when calling down it went straight to messaging. We left concerned, as CUT also has reviews that are less than spectacular and related to service, so we canceled dinner there and went to Bourbon steak at the four seasons. Finally, similar to someone else who wrote a review, we were double charged on two cards after booking directly with the hotel and it was multiple phone calls until it was supposedly remediated as we wait for pending charges to be removed. Both the GM and assistant GM have not returned a phone call or email, and for an experience where the service is absolutely lackluster for a supposed 5 star property. For the money, and similar location, you’d be best suited staying at the Four Seasons where the service is consistently spectacular and they remember your name, apologize for inconveniences, and ask the most simplistic of questions such as “how was your stay?”

We had the absolute privilege of hosting our wedding at the Willard, and it was nothing short of perfection from start to finish. During the planning process, Michael was an absolute book of knowledge—friendly, professional, and so incredibly helpful. He made booking with The Willard the easiest decision we could have made. His responsiveness was unbelievable; it honestly felt like he answered emails before we even hit send. Our event manager, Shauntel, went above and beyond in every single way. She was kind, thoughtful, and exactly the calming presence you need on what is both the most exciting and most stressful day of your life. One of our favorite moments was when she noticed my husband and I were running out of steam during family photos. Without hesitation, she ran to the bar to grab our signature drinks and even fed me sips in between photos so I wouldn’t spill on my dress. That level of care made it feel like I was working alongside a friend rather than just an event manager. Every single associate at The Willard radiated warmth and hospitality. From the serving staff to the banquet managers, the service was impeccable. Our guests are still raving about how personalized and genuine everything felt. We truly cannot thank The Willard team enough for creating such an unforgettable experience. These memories will forever hold a special place in our hearts, and we are endlessly grateful to everyone who played a role in making our wedding day magical.

Husband and I are on the road again. This time, we took a Lyft to The Willard and enjoyed a two-night, three-day stay. From the moment we arrived, everything was just lovely. Our room was spacious, clean, and welcoming, with a bed so comfortable we didn’t want to get out of it! The service throughout our stay was exceptional. Everyone we encountered was warm, helpful, and genuinely kind. We grabbed a quick lunch at the hotel's restaurant and were pleasantly surprised by how good it was. The hamburger and fries were cooked just right, and the shrimp salad was fresh and flavorful. One thoughtful touch that really stood out was being able to leave our luggage safely at the hotel after checkout while we wrapped up our final meeting. Overall, it was a wonderful experience, and we’ll gladly repeat it. Highly recommend The Willard for a relaxing, hassle-free stay.

We had the most amazing experience at the Willard Hotel. Not only is it located in a prime area with beautiful rooms and great views, but it also has the most charming café right next door with second oldest bar in the DC. What truly stood out, however, was the exceptional service. Ali was wonderful—he took the time to share the rich history of the hotel, checked in with us throughout our stay, and offered thoughtful personal recommendations. His genuine warmth and the friendliness of the entire staff made our experience truly unforgettable. I would definitely come back and highly recommend this hotel to anyone visiting D.C.!

Great experience from start to finish. Right at the heart of where I needed to be. Check-in was flawless. Rooms great, I arrived 30 min prior to check in, had booked a King room. I was given a room with 2 queens, when I raised this - I was moved without question. French restaurant is decent, not great but solid and decent meal after a long day. Only negative was every room was freezing!! Meeting rooms, restaurant, bar - literally everything was 68f and I was frozen the entire time.

Recently stayed at your hotel and was truly impressed by the exceptional hospitality I experienced. From the moment I arrived, every member of your staff was warm, attentive, and professional, making my stay comfortable and enjoyable. The service I received was outstanding, and I felt genuinely cared for throughout my time with you. The accommodations were pristine, and the amenities exceeded my expectations. I particularly appreciated the Moroccan gentleman who brought me over to your desk, who went above and beyond to ensure my visit was memorable. This was, without a doubt, one of the best hotel experiences I’ve had, and I will definitely be returning the next time I’m in DC. Thank you for making my stay so special. Special Thanks to: Ali Vanessa:Front desk Marion: Spa Moroccan gentleman K his name starts with:Bellhop service Warm regards, A.J.

This Historical building was amazing. It was so beautiful with excellent view of the Washington Monument from our room. The beds were comfortable with great linens. The staff was top notch and loved the Round Bar in the lobby for pre dinner drinks. Loved our stay

Pinnacle of excellence. From the moment we entered the hotel everything was perfect. Front Desk checkin was quick, and over the weekend we would need them for certain things and they were happy to assist. Cafe du Parc breakfast was exceptional. Round Robin Bar was fun thanks to the bartenders, they were very friendly and attentive. The picture of the Washington Monument was from room 806. Will be back.

THE FIRST THING YOU NEED TO KNOW IS THAT THIS HOTEL DOES NOT OFFER WASHCLOTHS! If you're not a savage and you wish to be clean for your stay in DC, just go to a different hotel or bring your own supplies to clean your body. The staff is great. The front desk staff was as accommodating as they could be under the circumstances. But the way the owners have hung them out to dry is really disappointing. "Just tell the guests we don't have washcloths because we're a European company"?? Are you KIDDING ME? I was so upset about it that I checked out and went to a whole new hotel for the last day of my trip. As far as the room goes, it's small, and neither my bed light switch nor the phone worked. It was clean, so that wasn't bad. But when I looked for coffee and realized that they didn't offer that either I just rolled my eyes and packed my bags.

We stayed at YOTEL for 4 days. We could not get the AC to work properly on the first night - you have to have the fan on “low” for the AC to kick in (our fault!) Once we got it working, it was quick to cool down the room. The beds were comfortable but made awful screeching noises when lying flat or sitting up. Not really a big issue since we were not moving the bed all that much. House keeping came daily so we always came back to new sheets and fresh towels, which was so nice after walking around! The microwave and ice maker are found in the middle of the halls, so not in the rooms, but it’s a short walk over & keeps the smells from being inside. Noise from the hallways easily came into the rooms, but noise from other rooms only came through if they were loud (someone yelling, TV too loud, etc.) These rooms are meant to be shared by someone you are 100% comfortable with. The bathroom doors do NOT seal on the top, so any smells AND sounds are heard in the entire room. Furthermore, the doors are blurry but see through and do not lock ! See pictures attached. The fridge was also only big enough for drinks, not full on leftovers. Having the lights accessible from the bed was a nice touch, but not having individual light switches was an issue since it was either all lights on or all lights off. The only night light was from the TV glow light, which could be turned on independently. The location of the property was a short 10-15 minute walk from major metro stations, including Union Square. I would personally not stay here again as the price was on par with other hotels that offered better amenities, such as a sealing bathroom and a larger fridge. Would be great for a solo traveler.

This is a cute hotel in a great location. The food + drinks at Art & Soul are good. The issues we had were with their being a pretty obvious stain on the bed linen when we arrived — I called to get new linen, they were apologetic and they brought it up while we were out of the room and instead of remaking the bed and taking the dirty linen, they literally just draped it on a piece of furniture in the room. Also, we’re still trying to figure out why they provide towels but don’t provide washcloths…it literally makes no sense. But as a heads up, if you stay here, be sure to bring your own washcloth!

Becareful with extra fees we got charge extra $35 a night. Also the rooms are weird small , no wash clothes. Not a fan of the rooms at all . But I will say the people were very nice. Check the fine print where ever you book from not the real price.

Dear YOTEL Washington DC Management, I am writing to formally express my disappointment with my recent stay at your property. Before my arrival, I called the hotel to confirm that the room would have a working television and reliable Wi-Fi, as this was my first trip away from my children since giving birth to twins in July. This was meant to be a much-needed and carefully planned getaway, and I wanted to ensure everything would be comfortable and functional during my stay. Unfortunately, from the moment I checked in, my experience did not meet even the most basic expectations. Upon entering my room, there were no towels provided, and throughout my entire stay, the television did not work. I reported the issue multiple times—each day of my stay—and have proof of those complaints. Despite my repeated requests, the issue was never resolved. Additionally, the housekeeping service was severely lacking. While the bed was made, trash was never removed from the room, and used dishes (from the bar downstairs) were left untouched for the duration of my visit. I even went downstairs and spoke in person with the same staff member who checked me in to express my concerns, yet nothing changed. It felt as though my complaints were dismissed rather than addressed. Although I was offered a $30 room credit, that amount essentially equaled the $10-per-day credit I had already been given—so it did not feel like a meaningful gesture of goodwill given the inconvenience and poor experience. I am genuinely disappointed by how my stay was handled, especially considering the trust I placed in YOTEL based on its reputation for comfort and service. I would appreciate a formal response to this matter and a more appropriate resolution or compensation for the stay, considering the ongoing service issues and lack of responsiveness from staff. Thank you for taking the time to review my concerns. I look forward to your prompt response.

I’ve never experienced an ongoing neck cramp than before, it’s been days and the pain isn’t going away. The beds are extremely uncomfortable, it’s in the form of a hospital bed. They didn’t offer wash cloths, just towels which is something you’d need to know prior after driving long hours. The refrigerator in the room could fit two shoes; one on the top and the other on the bottom. Very cheap. They give you a thin throw blanket to cover the bed. The tissue in the bathroom were $1 dollar tree napkins in a dispenser. For the price I paid this experience was horrible. I definitely should’ve looked over the reviews. Never again!

MAKAYLA, THANK YOU. HUH already had my mood on 10, but Miss MAKAYLA and her positive energy sent the joy of my weekend through the roof!!! During every encounter, with every customer that I waited through, she was professional, patient, friendly, energetic, and kind. YOTEL is Blessed to have Miss MAKAYLA as a representative. She really makes the brand look good. THANK YOU for sharing your AGGIE PRIDE with all of us BISON!!! We'll see you next year!!!

We chose this place for our wedding guests, based on the location and value, and were extremely happy with the whole experience and grateful for the Event Staff that made it possible. Specifically, Ibrahim and Charity were very accommodating, making this portion of our wedding planning as smooth as possible. As far as the location, we loved meeting our friends and family on the roof, where there was a beautiful view by the pool, and the central location was perfect. Many of our guests walked to the Mall area, and there is plenty nearby to get food.

Absolutely incredible stay!! A GEM! I had the pleasure of an extended stay here due to some cosmic arrangements. The staff is absolutely PHENOMENAL, and I happened to come during a week of AMAZING programming around the art gallery downstairs which made it even better. I have only glowing words. . . from the Valley Brook Tea house downstairs (and LOVELY and patient owners eager to explore nuances in tea flavors/methods) to the five-star reception at the front desk/lobby. Shoutout to Jorge (made the best craft cocktails EVER at the bar) and ROBERT for bringing such good energy and attentiveness. Also shoutout to ELI (went above and beyond to ensure a good stay and provided local context), MOHAMMED and NEGASH for peak service, as well as Ms. WANDA and the other lovely ladies at the front desk who assisted me with my several misplaced room keys. PERFECT LOCATION, walking distance to anything you'd need. Beautiful, unique amenities (gallery, rooftop bar, well-designed rooms that do not feel stuffy). Prepare for stairs if you must ascend the roof and note that the daily food fees may be waived.** The meals I did order here were FIRE. 10/5 would recommend!!!

I'll begin with saying that The Ven staff are outstanding and seem happy to work there. This is a tribute to the management in charge of the hotel. Housekeeping was adequate, although phones and TV remote should be cleaned well and not have an oily feel to them. . The consistency between rooms and maintenance and upkeep of the property were inadequate which will preclude us from staying at The Ven during our next trip to D.C. 1) Room 511: When comparing it to Room 516, there is no consistency in room furniture, lamps, curtains, size and quality of the room. Torn and dirty curtains. Stained carpet. Dirty windows. Mixed and unmatched hangers. Door latch sticks both when entering the room and exiting the room. Room needs painting and updating. 2) Room 516: When comparing it to Room 511, there is no consistency in room furniture, lamps, curtains, size and quality of room. Chipped furniture. Left Nightstand lamp switch doesn't work. Bathroom ceiling has paint peeling and falling on the floor. Stained carpet. Dirty windows. Mixed and unmatched hangers. 3) I am 6'4-1/2" and booked the "largest" room type you have, the Dupont Larger Guest Room, 1-King, City View. Quite frankly, I was shocked when checking into Room 511. It was, honestly, the smallest hotel room I've ever stayed in and was taken back by the your front desk clerk telling me that this is your largest room type. Another front desk clerk intervened and suggested they could move us to Room 516, which, although is the same room category is, in fact, larger. That said, both bathrooms are quite small with inadequate shelf space for two guests. Food and Beverage was average and not a restaurant worth recommending. The porte co-chère had water pouring through the cameras and lights onto the ground, (and guests if they aren't watching where they're walking). Not only is this an electrical hazard, but a terrible way to welcome guests to your hotel.

Me and my partner we had a fantastic Memorial weekend trip. It was my partner’s birthday and the Front Office manager made sure she treated him for his birthday. Shoutout to Julie, she was the nicest and sweetest person to us. We got free black car rides for a day as a present to my partner. We got also mimosas and free beers. Monica, on the other hand, took care of us in the restaurant. Her suggestions were spot on for my partner’s birthday dinner, and she also treated us with free desserts. We felt very welcomed and really treated like VIPs! I planned every single detail of this trip as a present for my partner and it felt so good seeing how they made us feel so special. Our room was also spotless and room service was excellent. Last, but not least, the view from the rooftop bar was amazing! We would definitely come back to this hotel if we come back to DC. Thank you Julie and Monica for turning my partner’s birthday into such unforgettable experience.

Nice hotel with good sized rooms. Friendly staff, great cleaning service, and close to lots of amenities. A/C was a bit low but it was the hottest week in DC and it was working hard. Definitely a nice spot if you’re looking for a location close to things to do.

I won a complimentary overnight stay at the Ven and it was wonderful - it's in the heart of DuPont Circle, safe, and within walking distance to everything - DuPont Circle Metro, weekend market, Embassies, restaurants & bars, etc. The hotel itself is older but trendy, and we had a beautiful view of the DC row homes outside our window. We stayed during the Winter so we weren't able to enjoy the rooftop pool, and we are local to DC so we didn't need to utilize any parking (I do know the parking on nearby streets is free on weekends - look for the green signs). Inside they have an art gallery, a restaurant (Fred and Stila), and a bar open until 10pm. You can also access a tea shop from the inside that's very good. They're also pet friendly :) I would definitely recommend this hotel to anyone looking for prime location.

This is a decent hotel and that's it. The location is great! Housekeeping needs to be fired. Upon check-in, I noticed my room was warm and I figured it was because the air was just triggered on by me checking into the room. I set it 55 and went out for a few hours. When I got back, I noticed the room was still warm and I called the front desk. A younger guy answered and when I told him, the first thing he made it a point to say was that switching the room would be the last thing they do and that maintenance needs to come and check it out. I didn't ask for a room switch and as a Marriott Elite member and an Expedia platinum member, I often do get free upgrades and amenities. A bonus for me booking was that I got free valet parking for my stay per my Expedia status. Maintenance promptly came and determined it was something wrong with the air and that we would have to switch rooms. It was already around 10pm. I waited a little while and then when I didn't hear anything, I called to the front desk and he said they were switching my room and they were on their way up with the new room key. This took about 45 minutes and I had to call down again. No accommodation was provided for the inconvenience at all! The next room was on the same floor, there was a dead ant in my daughters bed. I used a piece of paper to remove it. I noticed that there were plastic clothing tags on the floor next to the bed, a dead spider on the floor near the window, and an old rolled up wrist band in the bathroom under the sink. Housekeeping came the next day and all of those things were still there. They can't possibly be vacuuming or cleaning things off properly!! I asked for late check-out and they told me hours after I requested it I could do 12:30, I had already checked out by then. I stayed at the Westin nearby the week prior and due to my Marriott status, they asked me at check-in if I wanted late check-out since I have priority. None of this occurred here at all. I wouldn't stay here ever again.

When we first walked in Charlene was at the front desk and gave us the most genuine and welcoming reception. She was professional, efficient, knowledgeable and warm. That set the tone for our stay and there was not a staff member who we encountered that gave anything less of that energy. Ezekiel was another front desk staff member who absolutely went above and beyond to make our stay memorable. I wish I could name every single staff member because they all were so kind and professional. Hotel Zena didn’t miss with amenities, decor, ambiance, and customer service. We can’t wait to come back!

Zena is a quirky hotel with lots of interesting artwork that sets it apart. Service is excellent and the room was very comfortable and clean. Overall a great place and the location was terrific. The only thing that grated on me a little was the shower. It's one of those too-clever designs that has no shower door (= cold drafts) and spirals around to the rainfall shower head.

It was good overall but, when I asked for room service, they did not refill the towels and put my things in a different spot. The hotel is nice with an outdoor pool. Another thing is that when u light a light, the light will light up the whole room making it hard to sleep when someone else wakes up before you. My overall experience is good and there is a lot to explore but there is some things that need improvement.

I’m from northern VA and spent the weekend there to link up with a friend and hang out by the pool. The room was very clean, the bed was so comfy. The room was modern and renovated. The bathroom was configured weird and without a door on the shower, it felt like showering in the open and was not comfortable without a shelf or area to place my bar of soap down. The small shelf in the shower already had their full size toiletries and no space for anything else. Also. There wasn’t a holder for a hand towel by the sink. The pool area and rooftop bar was so nice. Very comfy pool chairs and well maintained. An attendant diligently took care of the area, picking up plates and ensuring that chairs had fresh towels. The pool was very clean and refreshing. My problem was the marijuana smoking at the pool and rooftop bar. There were not any signs indicating “no smoking” so I guess this is allowed with the DC laws. Folks were smoking blunts and joints at the bar area and the pool area on both Saturday and Sunday. The smell was overwhelming. This should not be allowed for the comfort of others and because children were there.

An absolutely beautiful hotel. Staff was very friendly and overall it was a great experience for me and my friends. We stayed there for three nights and were not disappointed, the location was also very convenient due to all of the convince stores around. Back again to how beautiful it is, truly thr art and the view from the top floor are absolutely worth the cost. It makes you stop and really admire the thought put into it.

We stayed as a family of 4, and the hotel is in an excellent location with decent size rooms that were clean and well kept. We enjoyed the stay, until the checkout. At checkout we were informed of the "stealth tax, sorry amenity charge" for the use of wifi, tea and coffee in the room, the gym etc. The guy on the front desk was adamant he had told us of this tax on arrival, and that it was normal for hotels. Two issues with this, firstly, he didn't check us in, so how did he tell us, and secondly its not normal for hotels. As someone who stays in hotels every week, I've never heard of something so silly. I asked about the wifi, and was told its was premium, had I mistakenly signed up to premium wifi? No, the premium wifi, is the normal wifi, so its just wifi, but its another reason for the secret tax. The check out staff were unhelpful, and rude, with a basic we have your card, so we dont care. The hotel staff will come on here and tell me that it was all explained, and I was mistaken, but look at the reviews carefully, there are lots complaining about the same thing, and its always dismissed, as the guest error. If you have the choice, look elsewhere, its a shame as the location was good.

Hotel mgr Charlene?? Was great. Rooms were nice and clean. Whoever decorated this place paid attention to every detail. Garage service managed by George was also great. Would stay again and definitely recommend.

I recently stayed (July 2025) at the Viceroy Boutique Hotel in Washington, DC, and it was a fantastic experience! Breakfast was amazing—we enjoyed eggs with bacon and Johnny pancakes topped with blueberries and vanilla whipped butter. The smoothie and coffee latte with coconut milk were the perfect complements. Truly one of the best meals I've had in a hotel! The food was beautifully presented and prepared with love, and the **coffee was the best** I've ever tasted in any hotel. The staff, especially Alejandra, the supervisor, were exceptional—friendly, elegant and eager to help. Even when we requested extra towels and pillows, they were delivered promptly. My room was **spacious** and well-appointed, with a high-quality bed and plush pillows. The luxurious robes and roomy bathroom added to the comfort for this business trip. Valet parking made it convenient to explore the city without any hassle. If you're looking for a charming boutique hotel to explore DC, the Viceroy is perfect! With its combination of eclectic artistic elegance, delicious continental food, and attentive staff, I highly recommend it! 10/10 for a business trip. Has everything you really need.

4 star hotel that has service and comfort of a 5 star! Loved the staff, everyone from the valet, front desk, and coffee shop employees. Loved the art and decor throughout. The room was so spacious and clean. Excellent location tucked in a residential neighborhood yet still walkable to shops and restaurants. I will be back here for future visits. Thank you Viceroy :)

A Sophisticated Retreat: Blending Modern Luxury with Old-World Charm ​From the moment I stepped into the lobby, I knew I had made the right selection. Traveling to D.C. for a business trip, my entire team and I were thoroughly impressed with the accommodations. ​I had the pleasure of enjoying happy hour at Dovetail, where the food was excellent, and the drink special offered fantastic value—a true highlight. The King Suite itself was a roomy and spacious retreat, complemented by a truly beautiful and well-appointed bathroom. ​As an admirer of boutique hotels, I loved how the Viceroy seamlessly blends modern aesthetics with its inherent old-world charm—a truly sophisticated touch. Should business or leisure ever bring me back to the D.C. area, the Viceroy will absolutely be my first and only choice.

We had such a nice time at Viceroy. We stayed there for a wedding and brought along our 2 year old. Our criteria was that the room had to be at least 500 sq ft and a different tv room than the bedroom so we could put her down early in a cot and still stay up. The room was plenty big and came with two bathrooms. It was also marginally cheaper than other 4 star hotels we were looking at. For the price, location and service it really was worth it and I will definitely be staying again next time we're in town.

We spent Halloween weekend in DC and the Viceroy was the perfect stay. It is located near everything, you can walk, ride the train or even Uber through the city. The staff was friendly, professional and accommodating for our needs. The room was nice, clean and a great size for a couples trip. They have an onsite restaurant and coffee shop as well. If you want to stay a chic, stylish and hint of luxury this is the hotel to pick. I would definitely stay here again when I visit DC.

Romantic overnight with hubby. Great location, comfy bed, and lovely staff! Overall, a very nice hotel with a rooftop pool and bar. The only cons were: The couch in our room had holes in the upholstery. And the valet/parking guys are not super quick about getting your car (so we were late for a brunch reservation).

I had a wonderful experience at the Hotel Viceroy in Washington, D.C. Zack at the reception was exceptionally welcoming and helpful. He went above and beyond to make sure our stay was comfortable and enjoyable. His friendly demeanor and professionalism truly made a difference. Highly recommend this hotel and Zack’s outstanding service! I just came to edit and add Naomi to the hall equation of how professional and sweet they were to me at the hotel! I had a fantastic experience with Nomi at the Hotel Viceroy. After struggling to sleep, I came downstairs around 5 AM and asked her for a late checkout. She was incredibly sweet and professional, and graciously extended my checkout time to 1 PM. Her helpfulness truly made my stay more comfortable and enjoyable. Highly recommend her outstanding service!

The hotel overall is grand, spacious and staffed with friendly helpful people. My room was great other than the lack of a place to put things in the bathroom. A simple ledge for my toiletries would be good. Very small in there, but still room for something. Everything else was great.

Not a central location close to all the DC sites, however it's within walking distance of a subway stop so navigating the city isn't bad. The rooms were very nice and the staff is wonderful. I was here for a conference and I'd happily recommend this hotel to anyone staying on business or personal. The drinks in the lounge were good and there was musical entertainment a couple of evenings while we were there. Hotel has a great history of notable musicians playing and staying here. There's a beautiful walking/running/bike path behind the hotel.

We stayed here for 8 nights so we definitely had a long enough stay to get a true feel for this hotel. It’s a stunningly beautiful property with amazing history and gorgeous garden area to explore. The location is fabulous! Just a block away from metro station, across from many great restaurant options and quick walk to zoo, Adams Morgan, and other great DC attractions. It’s a safe and very walkable area. The hotel itself is old and in need of serious update. The rooms have a very old smell and the a/c unit was so dusty it made my husband sick. Beds are decent but pillows were horrible. The bathroom is tiny. It’s nice that they provide water bottles. There is a very expensive option for dining on the property but the food was great. The elevators are very small and when there’s a large conference taking place, it’s very hard (long wait) to get a lift with the rude attendees who don’t want to share the elevator. The room itself was generally pretty quiet. Parking and fees were quite ridiculous in price. I honestly would have given this hotel a lower rating had it not been for the amazing staff. Every single person we encountered from front desk, bell hop, security, and housekeeping were all extremely helpful, pleasant, and went well out of their way to be accommodating and welcoming. This is also an EXTREMELY kid friendly hotel, which is very rare to find these days. They have an awesome kids play room to keep the little ones occupied. They provide goodie bags with snacks and items for kids when you check in, which was such a sweet and unexpected touch. The staff was constantly checking on our 2yo, greeting her and asking what they can do to help make her stay better. They even provided her meal on the house at breakfast. She loved running around the garden. One day she was having a meltdown and the staff member was so sweet and caring trying to help. I was so impressed by this and have never encountered anything like that anywhere else. That alone brought the rating way up for me and I cannot thank the staff enough for their empathy and kindness when it comes to our child and ALL children. Traveling with kids comes with challenges but hotels like this are really amazing for families.

This is a beautiful hotel with employees that are attentive and friendly to the guest. I want to sincerely thank all of you for helping me celebrate my birthday during my stay; Eva Michels, Concierge, Alex in LP, Lacey, Front Desk and Ayi, Marquee Lounge, your kindness, attention to detail, and warm hospitality made my day truly unforgettable. From the thoughtful touches in my room to the friendly smiles and well wishes from the staff, I felt genuinely cared for and celebrated. It’s rare to experience such genuine service, and I truly appreciate the effort everyone put into making my stay so enjoyable. Please share my gratitude with the entire team — you all made my birthday one to remember! With heartfelt thanks,

Visited, on business, mid week, mid October. Excellent location - walking distance to the Embassies, and close enough to Dupony Circle to be able to walk it. Breakfast was delightful but felt a little expensive at $36 for a full English. Excellent gym, nice swimming pool. Rooms expansive and beds very comfortable.

I had a great, great time staying at this absolute gem of an hotel. All of the staff members that I interacted with were friendly and seem to be proud to work in this beautiful, historic hotel. When I first checked in, I had a small issue with my room. Augustine was very attentive and addressed the situation with an amazing attitude and a smile. I was preparing to have to have to argue, like you have to do in most places, but Augustine was kind beyond belief. In fact, I wasn’t planning to write a review, but because he was so wonderful, I felt I had to find a way to thank him and I hope his supervisor reads this. I am very grateful. I enjoyed my hotel room and the beautiful view from my room. I also enjoyed the wonderful caramel latte I had at Morsels. The young lady with the braids prepared it perfectly - I didn’t have to add anything like I usually do in most places. I also ate breakfast at the amazing restaurant downstairs.l The views, the atmosphere, the garden, and the food. I just sat and soaked it all in. I also couldn’t believe how attentive the staff was and how reasonable the price was for an amazing breakfast. I had delicious HOT coffee, orange juice, an omelette, a potato patty, two slices of toast, a variety of assorted jams, all for around $30, which is pretty good for the amount of food and beverages I had. It was very busy, but the staff paid attention to me and kept filling my water glass and bringing me anything I asked for. After breakfast, I took a walk in the beautiful garden. It’s absolutely breathtaking - a real treat to enjoy. The hotel is also conveniently located to a restaurant that’s across the street for times in between meal times at the hotel when you just want to eat a little something. It’s also near all of the major attractions that people come to DC to see and a short commute from the airport. I really loved staying at this hotel and I hope I have the opportunity to stay here again some day.

Beautiful old hotel that has a lot of potential. I will agree with the others that the rooms can use some updating. There is definitely a smell in the room, even though it does appear clean. Great location and staff is super friendly and accommodating. Very kid friendly with a kids room and activities geared towards children. Eva and David at the concierge were extremely helpful in booking tours and obtaining the best prices.

Stayed for two nights, love this hotel! Staff was super helpful and friendly. Room was very clean, beds were so comfy, love that they give out bottles of water unlimited. The neighborhood is great, walking distance to bistros and pubs. Nice vibe in the hotel bar too. Great drinks, try the Limoncello Martini. ! I'm definitely coming back. Wish the room had a microwave, the frig was a plus.

What a great hotel! The staff was extremely friendly, and the food in the restaurant was very yummy. (I highly recommend the crab cakes!) I took 1 star off because the rooms don't have microwaves, and the restaurant has rules against warming "outside food". [Suggestion: One could easily be placed in the areas where the ice machine is located.] Other than that, I'd gladly stay again (and remember to eat all my "outside food" so leftovers don't go to waste).

Excellent location. We didn’t get the chance to use the pool, but it looked fantastic. The hotel staff were friendly and professional, helping us every step of the way. Parking was convenient and easy to find, and the in-and-out privileges were great. You can also park there until 6 pm on the day of checkout at no additional charge, which is a fantastic perk.

Had a good stay, room was nice, the area was quiet until the bustle of the city started. You need your room key to make the elevator work so that’s fun. Especially when you have your arms full of stuff because you poorly planned your life. I realize this is a me problem.

First time staying at this hotel and I absolutely loved it. The outdoor pool made me feel like I was staying at a resort. It had a poolside bar and a restaurant as well. The food was a little bit expensive, but honestly, it was really good. Yes, the rooms are a little outdated, but it was kind of like a blast from the past feeling they are clean and the beds are super comfortable. The bathroom layout could use some work though. We had to shorten our stay because something had come up and Treasure, the manager was super helpful With resolving our issues. Honestly, if I ever go back to Washington again, I will be coming here. I loved it. Amazing location too

This property was absolutely amazing, from the amazing staff (and I mean WONDERFUL staff!!!), to the beautiful rooms, the wonderful pool deck, it was all wonderful. The onsite parking was an absolute bonus for us. There is a parking garage under the motel for vehicles under 6’ and an outdoor parking lot right beside the hotel for larger vehicles!!! The 12:00 checkout was great as well!!! It was an amazing experience for a very reasonable price!!!!! If you are considering this location and are unsure, then please don’t hesitate another minute, and reserve your stay with them immediately.

Had a great stay at Washington Plaza & the pool is great on a hot summer weekend!! Rooms are decent & location is fantastic but the best part & most valued employee I believe is Sarah the bartenders, she's been working the entire time we are here & remembers her guests & is super attentive & friendly. The rest of the bar staff is great also but she SHINES!! The doorman is also super great. I will stay here again next time & hope Sarah is here again!

Great hotel in downtown Georgetown. They have a beautiful lobby. There is an indoor and outdoor bar, however we never saw a bartender outside (likely due to the heat). Drinks from the bar areade with care and tasty they also give a complimentary pretzel and peanut at the bar. We didn't order any food but some prices are on the high end ($48 for a cheese board). Room was spacious and clean, ours included a king size bed and a balcony over looking the outside patio. Room was cleaned daily with fresh towels and linens. We received friendly check-ins via text to ensure everything was up to our standards. Taxis were always readily available right outside the door. The only piece of feedback I can provide is I wish the mini fridge was upgraded. It is only utilized as a mini bar and you are not allowed to use it to keep personal food/drinks cool.

Wonderful stay at this amazing hotel! The service is top notch, the lobby is spacious and light filled and has the most comfortable chairs and sofas. The room was spotlessly clean, quiet, and roomy. Most incredibly comfortable bed. Gym is massive and has everything you could possibly want. The price was very reasonable for the considerable value we received. Location is excellent too!

A truly unforgettable evening at The Fairmont DC! The Whiskey Dinner featuring Uncle Nearest was a masterclass in hospitality and flavor. Kudos to Peter and Mark for their incredible hosting — every detail was flawless from start to finish. The evening began with a beautiful reception and flowed seamlessly into a four-course dinner crafted by Executive Chef Jaime Montes De Oca, each dish perfectly paired with a unique expression of Uncle Nearest whiskey. The highlight? Meeting Victoria Eady Butler, Uncle Nearest’s Master Blender — what a privilege! The exclusive after-dinner party in the Courtyard Bar was the perfect finale to an exceptional night. Naturally, we stayed at the hotel, and as expected, the service was impeccable — warm, attentive, and top-tier all around. A time was definitely had, and I’ll absolutely be back for future events. 🥃✨

We had an incredible stay at this location! The bar staff were extremely helpful and friendly. The 9th floor seems to be the “Club Level,” and the rooms there are more comfortable, thoughtfully designed, and updated. We appreciated the prompt turn-down service, as well as the kitchenette stocked with an electric tea kettle and Nespresso machine with pods—a rare treat when traveling in the U.S. This thoughtful touch made our stay even more enjoyable. We also loved the convenient location—walking to Georgetown twice was a very pleasant and easy straight shot. We will definitely stay here again in the future!

Asthmatics/MCS and allergy sufferers - BEWARE! Overpowering strong scent in lobby that has made me sick from the moment we arrived. My husband asked if it could be toned down but that was a negative reply. On researching I found that it’s Fairmont’s signature scent, manufactured for them in conjunction with another company Not all the USA Fairmont locations use it, it’s by choice. I’m allergic to just about every ingredient in it. In today’s age, it’s beyond my understanding why they’d pick such a strong scent, rather than something very subtle. It is nauseating and can actually be smelled when sitting outside in Juniper, their restaurant, when the door is opened and you’re well over 6 feet away. I have not been able to sit in the lobby and during a hot and humid few September days, spending so much to stay here for a vacation, this is not hitting us well. One size does not fit all. Fairmont should know this when it comes to people’s health concerns. Other luxury hotels use much subtler scents that aren’t even noticeable. It’s our first time treating ourselves to such a luxury as staying in a Fairmont hotel. Unfortunately it will be our last because of their insensitive choices. I hope this review helps others who suffer with these health issues to avoid going through this. A waste of money - actually paying to suffer on vacation. Addendum: On a positive note, we enjoyed our daily breakfast with 2 WONDERFUL servers, Oscar and “Poo.” Such pleasant demeanors - humble, non-intrusive yet willing to always help, and just so kind. In contrast to so many we meet in our daily travels. The breakfast host is also very kind. Please value them and reward them. There was also loud music playing just about every night coming from the lobby that we could hear from our fifth floor room from the outside courtyard. This was in addition to loud talking/laughing from conventions/other. We repeatedly called about this but it continued until way past 11pm To say the least, we always thought of Fairmont as a high class, elegant hotel. This particular hotel in our Nation’s Capitol did not reflect that affect. Don’t stay here if that’s what you seek Addendum #2: We went to the Gold lounge today. They finally upgraded us to allow us to use this since I can’t be in the lobby. There were African dignitaries in the same lounge who should’ve had their own area to be protected. Just like the unbelievably loud wedding the night before should’ve been in a ballroom where guests cannot hear the noise and music. This hotel has no idea what they are doing and is the opposite of classy in every way. We cannot wait to leave.

Location was great, and the hotel lobby and amenities are well appointed. The rooms were spacious and clean. It would have been nice to have upgraded bathrooms (I don't like tubs with curtains), but they were ok. Staff were friendly.

Lovely hotel. The environmental stewardship was a bit extreme, and I had to call to unlock my thermostat when the room temp dropped to 61° though set to 68°.

Wow, a beautiful hotel and great location only surpassed by the awesome team and service. We were lucky enough to have Kenneth check us in after an early arrival and he personally check on the room to help us get in early even though we arrived in the morning. The service and attention to detail is incredible and I always feel fortunate to be able to have what feels like a home away from home at the Park Hyatt in DC.

This was my first time staying at a Park Hyatt hotel and I really loved staying here! From the service to the cleanliness of the spaces offered at the hotel to even the food, everything was perfect and I really felt welcomed and felt good staying here! I was welcomed with a couple bottles of water and a couple employees helping me with my bags upstairs - they were even kind enough to bring several more bottles of water upstairs which was very nice of them! Overall, i loved staying here and i will definitely choose to stay at a Park Hyatt location whenevet i get to go to other cities as well! My first impression of this hotel brand was very very very good and im pleased i got to experience it in DC first! On top of everything, i was overjoyed with the fact that they use Le Labo's amenities in the bathroom! I love their products and i was really hoping this location would have their products and indeed they did! :)

The room felt a bit dated but overall a very nice and clean hotel. The people who work there are wonderful. Everyone was very nice and helpful. Breakfast was yummy. Dinner was ok. I'm giving this hotel 5 stars because it felt nice to stay in such a welcoming place.

My experience at the Park Hyatt Washington DC had many highlights, but also some significant disappointments. Positives: From the moment I arrived, the greeter at the door was always welcoming and friendly, setting a warm tone for my stay. The front desk staff were incredibly sweet and helpful, going out of their way to assist with my needs. The restaurant was absolutely amazing—delicious food, a talented chef, and attentive waitstaff made dinner a truly memorable experience. Additionally, the hotel pool was fun and a great way to relax during my stay. Overall, I would rate the hotel staff and restaurant a perfect 10/10. Negatives: Unfortunately, my room was plagued with issues. It had a horrible odor—smelling like a pipe problem, possibly involving a dead rat or sewage. I requested a room move, but I faced a tough choice: stay close to my family but endure the smell, or move farther away on the 10th floor. I chose to stay near my family and endured the smell for three nights, which was quite unpleasant. The room also had visible damage, with tearing walls and a spider found in the bed—likely from the windows being kept open. The bathroom lacked proper ventilation, despite the ceiling vent being visible, leading to foggy conditions after showers that made doing makeup difficult. The iron dripped water onto my clothes, adding to the frustration. It was truly disappointing for a supposed 5-star hotel, especially since I booked this place for my family, and I felt embarrassed by the condition of the room. The front desk did provide a discount, which I appreciated, but I don't think I should have had to pay anything given the circumstances. Positives (again): Despite these issues, the hotel staff's kindness and the quality of the restaurant made my overall experience somewhat redeemable. The pool and amenities offered a fun and relaxing break, and I appreciate the efforts of the staff to make my stay as pleasant as possible. Summary: While the service and dining at the Park Hyatt Washington DC were exceptional, the condition of my room was unacceptable for a hotel of this caliber. I hope they address these maintenance issues to truly match their reputation.

Kenneth took great care of us. We have been coming to this hotel for over ten years. We had a few issues with our initial room and the response by management was professional and prompt. We only asked to move to an equivalent room but were given a generous upgrade without asking, complaining, or expecting it. Great service and right approach to handling issues which will inevitably happen at any hotel. Delightful Globalist Breakfast at Blue Duck (love the avocado toast) and the morning tea and coffee service in the lobby are delightful. (Professional Nespresso plus English breakfast tea). Pro tip, get coffee or tea in the lobby to save your breakfast credit for the delicious food items at breakfast. I believe the credit is $85-100 for two guests as a globalist, but with $10 coffee that can be eaten up quickly. The avocado toast is worth it even if you’re paying cash. They know how to poach eggs, perfectly, and the fresh squeezed juice is wonderful. It is time to replace the carpet in the hallways and perhaps a room refresh, but overall both the hard product and service here are consistent and worth my business. This location is great, close to Georgetown, Metro, not far away, safe area. Some city noise but, it’s a city something you would have anywhere. You get much more value here than the Ritz (and avoid the pretentiousness). Globalists get free valet parking on reward stays and the hotel offers a large number of suites. Even the junior suite has a very nice spa like bathroom with large walk in shower room. Looking forward to our next stay.

As a D.C. local, I haven't stayed at the Park Hyatt, but my eight-year-old daughter and I visited for their daily afternoon tea from 2-4pm. Parking along the street nearby, we walked in and were directed to the Blue Duck Tavern space. There, a hostess sat us. The afternoon tea is $35 per person and comes with a pot of your choice of one of eight teas from black to white. Each person gets two pecan-hazelnut scones with lemon curd, raspberry-blackberry jam, and cream. Everything was very good and my daughter even enjoyed the white tea!

Stayed at the Park Hyatt Washington D.C. as part of the Amex Fine Hotels & Resorts (FHR) program, and it fully lived up to expectations. The rooms were beautifully appointed, combining comfort and elegance with modern design touches. The service was exceptional throughout—from check-in to housekeeping, everything felt personalized and attentive. We requested a microwave and refrigerator, and both were provided promptly, which was a nice convenience not always guaranteed at luxury hotels. The on-site restaurant and bar were fantastic—perfect for a relaxed evening in. While we didn’t get a chance to use the pool area, the rest of the amenities made up for it. The location strikes a great balance: it’s in a quiet neighborhood, yet still close to many of D.C.’s key attractions. There’s also ample street parking nearby, and a CVS right around the corner for any essentials. Overall, a fantastic stay—highly recommend this hotel for anyone looking for a comfortable, luxurious, and well-situated base in Washington, D.C.

The Washington Hilton is a classic D.C. hotel that blends history, comfort, and convenience in one impressive package. Located just north of Dupont Circle, it’s ideally situated for both business and leisure travelers, with easy access to the Metro, restaurants, and major landmarks. The hotel has hosted countless historic events and notable guests over the decades, yet it still feels modern and refreshed thanks to its recent updates. The rooms are spacious, clean, and thoughtfully designed, offering comfortable beds, large windows, and city views in many units. The amenities are solid—there’s a well-equipped fitness center, a seasonal outdoor pool, and several on-site dining options, including a surprisingly good breakfast buffet. The service is professional and efficient, with staff who manage to handle the hotel’s constant activity with ease.

This historic hotel is meh. It isn't bad. The rooms are clean, the staff is pleasant. The location is safe and it's a quick walk to a lot of good food. But if you want to actually sleep in these tiny rooms, good luck. Every noise echoes down the labyrinthian halls and people come through those halls all hours of the day and night. You can hear everything and I mean everything in the rooms next to you. I can handle the dainty accommodations but I always leave more sleep deprived then when I checked in.

I am extremely disappointed with the experience I had with the staff at this hotel. We are in Washington, D.C. for an important international event, where tickets for the gala dinner cost $1,000 per person. With this level of prestige and cost, one would expect nothing less than professionalism and courtesy from a hotel of Hilton’s name and reputation. Unfortunately, this was not the case. The concierge never answers the phone, which already gives a very poor impression to guests who are trying to make arrangements during a major event. When I finally managed to speak with someone, the staff member on the phone was dismissive, sarcastic, and completely unprofessional. Instead of assisting me with a simple request about a salon, she mocked the pronunciation of the word and even told me I should “speak Spanish.” Such arrogance and lack of respect are unacceptable anywhere, but especially in a Hilton property that is supposed to represent quality and international standards. As a guest who speaks multiple languages, I expect staff to show respect for diversity, not to make ironic or belittling remarks. This behavior is not only unprofessional, it is offensive. For a hotel hosting prestigious events such as the NIAF Gala, with guests traveling from abroad and paying high prices, the minimum expectation is efficient, respectful service — not mockery or indifference. This experience has left a very negative impression. A Hilton hotel should uphold values of courtesy, efficiency, and cultural respect. Sadly, my encounter was the opposite: poor communication, no professionalism from the concierge, and an employee who treated me with sarcasm instead of respect. I do not recommend this hotel for important events. The staff is not prepared to handle international clientele, and the lack of professionalism is unacceptable for a venue of this level.

5-Star Review for Avery at the Front Desk I had such a great experience during my stay, thanks to Avery at the front desk! From the moment I arrived, she greeted me with a warm smile and made the check-in process quick and easy. She was professional, kind, and went above and beyond to make sure everything was perfect for my stay. Avery answered all my questions with patience and even offered great local recommendations. It’s clear she truly cares about the guests and takes pride in her work. Excellent customer service like hers makes all the difference — she’s definitely an asset to the hotel! I’ll absolutely stay here again, and I hope Avery is working the next time I visit!

Came for a conference and service was great. Flew into Reagan airport, took the metro to the hotel. Check in was a breeze and the concierge made booking a site seeing your super easy. Boby and the team at Sidecar were great. Very attentive, friendly and quick!

Stopped in to see a friend who was staying at the hotel for a conference. Boby the bartender and Johnny the food and Bev manager were both lovely and attended to everything we needed while managing a busy bar on Sunday evening as folks were settling in for the conference. Drinks and service were top notch!

Excelent service, Ashok from Concierge helped me get three suits dry cleaned in less than 5 hours after the airline mishandled my baggage and they got soaked in wine. These little (big) things make the experience much better than other hotels. Please keep it up, and send this praise to him!

What a fantastic place to stay! This was my first trip to Washington, D.C., and the JW Marriott was an incredibly comfortable choice. The room was spacious, clean, and in excellent condition. The air conditioning system cooled the room quickly and efficiently. The elevator system, however, was a bit unusual and could be confusing at first. Don’t worry—you’ll get the hang of it! The staff were generally wonderful, with most being very kind and eager to help whenever I had questions. A few were just okay, but overall, their service was impressive. In my opinion, the biggest advantage of this Marriott is its unbeatable location. Famous landmarks like monuments and museums are just a short walk away. If you’re considering staying here, I highly recommend it! It will definitely meet, if not exceed, your expectations. 😊

The hotel is located in a very convenient and fast position. Every day, there are dedicated staff members who come to clean the rooms with enthusiasm and meticulousness. Both the gym and the sauna room use the super convenient hotel-customized exclusive chocolate. It is recommended to cancel the cinnamon and ginger flavors of 'tranquility' and choose the ones that are generally popular among the public. This is a very good brand chocolate. Every detail of the hotel is exquisite and considerate. The parking fee is very high. It is recommended that everyone do not come by car.

Parking is SUPER EXPENSIVE and although there's a lot for guests, it was full. Walls in just rooms are thin - the person's snoring in the adjacent room kept me awake. The electrical outlets next to the bed need replacing because the charging block wouldn't stay in. The staff was extremely nice and helpful.

Internet is super spotty. The TV in our room did not work half of the time and my phone had a hard time getting any kind of service. The M club is among one of the worst ones out there it is super small and the coffee machine only offers sweet coffee options. For such a large hotel, they really need to find another spot for the end club and make it as nice as the one at the Marquis. The lady cleaning our room on the 14th floor was amazing and that was the highlight of our stay.

This is a great location for sightseeing. The room was clean and up to date. My concern is the virtual assistant on the phone (we needed to ask housekeeping for fresh towels) is a circle of fun. It was so bad that it made me laugh. The avitar voice even sounded put off when I confirmed that I needed to talk to a person at the desk and would do it only because I have elite status. I wonder what happens if you do not?

Wonderful stay – highly recommended I had a fantastic experience at JW Marriott Washington, DC. The hotel is clean, welcoming, and very well run. The staff were professional, friendly, and always helpful. As a Bonvoy Elite member, I really appreciated the attention to detail and the warm hospitality. The breakfast for Elite guests was excellent — tasty, fresh, and with great variety. There was always bottled water and drinks available, which made our stay even more comfortable. Everything felt smooth and thoughtful. This is definitely a place I’d be happy to return to on future visits to Washington.

My wife and I were greeted warmly by the valet. They offered to give us information regarding things to do within the area. As locals we declined but the gesture was appreciated. We then went to check in and were greeted as members. It was our wedding night and could not have spent it at a better property. Check out went smoothly. The room could use a slight run through from maintenance. The bed was heaven.

Although the location is a bit away from the museum, it is still within a comfortable walking distance. You can also take the bus, and biking is an effective option as well. The front desk kindly explained how to use the hotel facilities in detail. As expected, the welcome reception was a great policy that helped us unwind after a long day of travel. The room was relatively clean. The facilities were classic and elegant rather than old or worn out. The water pressure was a bit weak, but since only one of the two faucets had this issue, it seemed like something that could be easily fixed upon request. Breakfast was excellent, and the made-to-order omelet was outstanding.

Upon entering the Embassy Suites one feels the kindness and warmth of the staff. I was welcomed nicely to a room that was already ready and bedding that was amazing. This is a text based hotel for rooms’ needs so if you need extra pillows like I always do - just message them and they appear like magic. Janet was an upbeat and fun staff I would see in the hallways and I loved talking with her and Tamika from Housekeeping as they are fun and do an amazing job with turning around the rooms. I can’t wait to stay here again so I can laugh with them in the halls as I run for the elevator. There is a lobby restareunt which is a world within a world and that world is none other than the Blackstone. This staff from hostess to server to bartender is fun and ready to party Brigitte took care of us each and every night and was such a kind soul. I looked forward to seeing her and then end of each of our convention days as she greeted us with a smile. Regina was amazing too - with her knowledge of wines and patience with me as I tried each of them to get the perfect pour of vino. Regina also knows the entire menu backwards and forwards and what would pair with it. She like Brigitte are a beautiful asset tho the Embassy suites brand and Blackstone. You made me feel loved and like a local - thank both of you!

Very nice hotel convenient to many places in downtown Washington DC. Front desk staff is very helpful and professional. Surprisingly the dining room and bar leave much to be desired. Lots of great places to eat in Washington. This is not one of them. Service in non existent. I think they forgot they are in a service business. I left after being seated I left as there was no service. Nothing. Not even a perfunctory "I be right with you". Walk a block in any direction and you'll find something better

This hotel was great. Modern decor, excellent staff, and most important the room was nice and big. The added bonus was the happy hour with two free drinks and sample bites from some of the menu items offered in the restaurant. I will definitely stay there again in the future.

Stayed here a few months back and had a decent experience. Service was good, location wasn't far from many of the attractions, a walkable distance for the most part. Food was good but they need more options at breakfast. Room was very nice but the view sucked, understandably. Overall a good experience especially from other Embassy Suites locations I've visited. I would stay here again.

My partner and I visited this hotel as part of a Delta Vacation package. Our hotel was centrally located to where we wanted to be. I also enjoyed the Happy Hour. It was from 5pm to 6:30pm. You got 2 drinks free & snacks. My partner and I attended Happy Hour everyday we were there. Our room for 2 people was perfect. The staff with whom we dealt with was very friendly accommodating.

It was a wonderful experience!! Mike G, at the front desk was warm and welcoming. The cocktail hour needed more options for snacks; salsa & chips didn't cut it. 😕 Needed more options for drinks. Nonetheless, the breakfast was amazing!! The options were very good. My omelet was made on the spot and everything was wonderful. It's certainly worth the price. However, the indoor pool is too small and the scent of chlorine was too strong. All in all, those are just minor issues. Doesn't take away from my stay!! ♥️

We stayed here because we had a tour of the White House. It was about a 5 minute walk. The hotel was great. Everyone was polite. The room was clean and modern. It has a safe, microwave and refrigerator. They had free coffee in the morning. Valet service was convenient and quick.

The only positive thing about this hotel is its location, which is convenient for walking around Washington, D.C. Unfortunately, that’s where the good impressions end. The staff in general are not very welcoming, often looking tired and as if they are forced to do their job. But the main issue was with the breakfast service. We had prepaid for breakfast and received vouchers at check-in. The hotel’s website describes it as a standard buffet, similar to what you find at other chain hotels: eggs, bacon, some fruit, coffee, juice, pastries. However, it turned out that guests are not allowed to pour their own drinks — coffee and juice are handled only by the servers. At the same time, a check is immediately placed on your table showing the full breakfast price (which you already paid) with an additional mandatory 18–20% gratuity added. When I realized this system was designed to force tipping, I decided to pour my own coffee. But the server literally rushed over, insisting that I was not allowed to do this, and actively prevented me from serving myself. After I refused to sign the check, the staff started telling me that I “don’t understand American culture” and that tipping at breakfast is a tradition. We filed a complaint with hotel management. They apologized and promised to fix the situation. The “solution” was shocking: the next morning, the buffet was completely closed, and breakfast was switched to table service only. As a result, guests had to wait more than an hour just to receive simple food like eggs, bacon, and pastries that could have been taken in 5 minutes from a buffet. While we were waiting, we saw other guests arrive for breakfast, looking confused and frustrated when they realized they could no longer serve themselves. Those who hadn’t prepaid and saw how long people were waiting often just turned around and left to have breakfast elsewhere. The disappointment on their faces said it all. This was done only so that the restaurant staff could continue forcing tips. I have traveled extensively and stayed at many chain hotels — Hilton, Marriott, Holiday Inn — and I have never seen such pushy and disrespectful service. In the end, my children and I managed to have breakfast only 1.5 hours after arriving. The supervisor apologized again and said they would “consider compensation,” but nothing was actually done. We paid $200 per night. Not extremely expensive, but not cheap either. However, the experience was so negative that I cannot even give this hotel a “2.” My rating is a 1, and it’s unfortunate that I can’t give lower.

My Fiance and I booked a short stay here for the Chris Brown concert!! Initially we were staying one night and decided to book one extra night. The front desk staff Anthony and Stella were soooo amazing and even that is an understatement!! They took their time, worked with us, and accommodated us exceptionally. We did not just feel like a guest they made us feel welcomed and treated us as if we were one of their family members. We greatly appreciate the outstanding customer service that you all provided. From the valet, to the staff last night, to Anthony and Stella and their exceptional service THANK YOU!!!

The location is excellent; close to the DC sites and many restaurants located nearby. The White House is just a few blocks away. We did not rent a car, which was a good decision because the cost to park it and the lack of parking all around the National Mall area make it impractical. The rooms were adequate; double queen beds with nice pillows and bedding. The side car and desk cars were not very comfortable, but we didn't spend time in the room except late at night. The bathroom was average, with good water pressure and temperature for showering. The bar area is small but nice, and adjoining the restaurant. Breakfast is very nice, with an omelet chef and full buffet spread. We will stay there again on our next trip to that area.

We saw the good side of the hotel and the bad side. The staff are either really nice or rude and unfriendly, no in between. On the weekends there was a buffet breakfast which as great then on the weekday it was a menu and it was awful. We paid for breakfast in advance and on the weekends, could have an omelette but on the weekday, they completely refused to make a simple omelette, which was bizarre considering I could have had steak and eggs. My son had his 8th birthday on the weekend and the lady who served us couldn’t have been nicer but on the weekday, she wasn’t there and the service at breakfast was awful.

Hotel is close to National mall and there is a metro train station right across the street from the hotel. So great location. There are a few items that prevent me from giving 5 stars. 1. We paid extra to have breakfast included. It is a buffet almost. Drinks, coffee, juice, water etc, needs to be brought to you by servers who also take away used dishes, provide you with utensils etc. which suggests you should tip. The suggested amount of tip on the receipt is 18 to 22 percent and they value the buffet at around $24 per person. Rough transition, they are suggesting you pay about $5 extra per person, per day. One does not have to follow the suggestion but it leaves you with bad feeling. Plus on Mondays during my stay, they didn’t have buffet on Mondays. The serving staff is either not experienced enough or there isn’t enough of them. Service is very slow. 2. At other hotels I’ve stayed at recently, they provide 2 bottles of complementary water. Here they charge $3/bottle unless you have achieved certain membership level. Made me feel as if I’m staying at a cheap motel despite paying almost $200 per night. 3. There are many small things that irritate. In my room, one of the hinges for the cabinet that holds the refrigerator was broken. I had to hoist door up and align as I closed the door. Also the clip you attach to yourself to halt treadmill in case of you not being able to keep up (a safety feature) was broken on one of 2 machines they have. 4. The room I had looked out to 14 th st., a major road and there some times were loud noises that woke me up in the middle of the night. Bottom line. Hotel has good location and it is ok for the most part but I was not sufficiently satisfied to say my stay was great.

I paid USD 170 per night + USD 40 for breakfast + taxes, and still I was constantly asked for tips. Honestly, hotels should pay their staff fair salaries instead of relying on guests to subsidize wages. The tipping culture here has gotten completely out of control. On top of that, the service experience wasn’t smooth: The safe in my room didn’t work and I had to wait 40 minutes for someone to fix it. Staff was slow and unfriendly. The phone to call reception never worked during my entire stay, so every time I needed something I had to go downstairs in person. Elevator stopped in the middle of the operation for no reason (looks like an old issue). Housekeeping also left the impression that tips were “expected,” which feels wrong after paying such a high rate. At breakfast, while the staff were kind, they would ask if you need something every 10 minutes — it went from attentive to overwhelming. The mandatory beverage-served model makes no tipping barely impossible Bottom line: if you charge premium rates, please focus on solving basic service issues and stop pushing tips as the foundation of your business model.

I stayed at Salamander DC and absolutely loved it! The service was excellent — the staff was attentive, friendly, and always ready to help. The atmosphere of the hotel is calm and welcoming. The rooms are spacious, clean, and beautifully designed, with every detail thoughtfully arranged for maximum comfort. It truly felt like coming home after exploring the city. I highly recommend this hotel to anyone who values great service and comfort!

I had the most beautiful birthday experience at The Salamander in DC. From the moment I arrived, I felt seen, celebrated, and cared for. The service at the restaurant and spa was nothing short of extraordinary — every staff member was attentive and went above and beyond to make my day special. The Dogon restaurant was filled with beautiful souls, from the servers to the Black chefs in the kitchen, all set to the soundtrack of my favorite R&B and reggae. I truly felt like I was in heaven! At the spa, I met an angel who spoke into me so tenderly — she saw me coming out of the sauna, asked how I was enjoying myself, and her warmth and wisdom lingered with me. My massage was equally divine, not only because of the treatment itself but because of the real, heartfelt conversation I shared with my masseuse, Tonyce. It was an experience of healing on every level. The Salamander embodies excellence in every detail. If you want to celebrate a birthday or any special occasion, I can’t recommend it enough. Everyone was so lovely to me, and it left me deeply inspired as I step into another journey around the sun. To top it off, I visited the Smithsonian National Museum of African American History & Culture nearby, where I was moved by the thoughtful exhibits and even had the chance to donate. It all came together as a perfect day of beauty, culture, and renewal. Thank you, Salamander DC, for giving me one of the best birthdays of my life. 🌿💫

The Salamander Washington DC is a luxurious and welcoming hotel that combines elegance, comfort, and excellent service. Here’s a concise review: Beautiful location along the Southwest waterfront with views of the Potomac and close to the National Mall and museums. Elegant design with spacious, stylish rooms and suites, many offering city or river views. Outstanding service with attentive, professional, and genuinely friendly staff. Great amenities including a spa, fitness center, indoor pool, and fine dining options. Perfect balance of accessibility to attractions and a peaceful, relaxing atmosphere. Overall, the Salamander Washington DC delivers a refined, memorable stay and stands out as one of the city’s top hotels.

The hotel is amazing.. staff is so helpful and very courteous.. we also had a cooking class with the executive chef Walter who was so great and showed us some great holiday meal choices and dinner was amazing because of him.. Also the Leanne the pastry chef conducted high team and her layout was super delicious. I will never forget the time spent here.

This blacked owned hotel is the place to be. The customer service was top notch. The rooms are well put together with beautiful color scheme. Spent the weekend in DC to go to the Commanders game and could not have picked a better place to stay. Had a blast hanging out at the bar and meeting new people. Definitely will go back!

My family and I had the absolute best hotel-stay experience at The Salamander hotel! We spent a little under a week, and we cannot wait to return. The customer service was excellent and preeminent. Every individual we encountered greeted us with a smile and to be honest made us feel pretty special. The gentlemen who valet were very kind and proactive about retrieving our vehicle. The staff at the desk and throughout were so attentive and kind. The facility is beyond beautiful and so clean. The kids loved the pool, and I appreciated a nice workout area. The food at the lounge was also incredible. So much so, we ordered room service our final night after dining there in person the evening before. We all felt very welcome here and again the service far surpassed any stay we’ve experienced previously at any hotel. Thank you to The Salamander for making our DC trip so memorable.

A two night stay in a one bedroom suite. The suite itself was very nice but I was immediately disappointed as I walked into the room as the white/cream carpet looked quite grubby from numerous large coffee stains and an area of wear. For the price of a suite I find this to be unacceptable. Later, I discovered the ironing board cover had a rip. In that vein, the iron was missing so I went to reception to advise them and was told they would have one delivered to the room. The next day it has still not been delivered so I had a word with the chamber maid who dealt with the matter immediately. Enough said. Our suite was to the rear of the hotel so the noise from the trains and road noise was very prevalent. Unfortunately at the front of the hotel there is currently a large amount of construction which added to the overall noise. In view of the above, I currently wouldn't stay here again.

I am writing to formally express my deep dissatisfaction with the experience I had upon checking in to your hotel, which ultimately led me to leave the premises shortly afterward without staying the night. Upon arrival, on June 7, 2025, I was assigned a room with a highly unpleasant view overlooking a garbage and waste disposal area. In addition, the bathroom lock was broken—something I found particularly surprising and unacceptable at a property that presents itself as a five-star establishment focused on guest satisfaction. When I asked about the possibility of changing rooms, I was told the only option available was to upgrade for an additional fee. No alternative or courtesy solution was offered. This was disappointing, as I expected a more guest-oriented response. To make matters worse, it took 2.5 hours for the front desk staff and the manager on duty to get back to me with this final offer—causing me to spend an unreasonable amount of my valuable weekend time waiting in a room I found unacceptable. During this period, I was met with dismissive and unhelpful attitudes from both the front desk and the manager on duty—an experience I have never encountered before at any hotel, especially one that claims to offer high-standard hospitality. Given these circumstances, I made the immediate decision to check out without staying overnight. I requested a full refund at that time and am reiterating that request now. As of today, I have not received the refund. Do not recommend

This hotel isn’t fancy, but it’s got everything you need — and then some. I was road-tripping and needed a place for just one night, but ended up staying two because I liked it so much. The staff were down-to-earth and actually cared — you can feel the difference. The room was super clean, the AC worked great, and there was free parking right out front. There’s a diner next door that serves amazing pancakes too, so breakfast was covered. For the price I paid, it was a steal.

Very beautiful and historic (but dated) hotel directly across from the White House. I stayed here over a long weekend and, while I was pleased with the architecture and decor, I realized the actual condition of the rooms and in-room amenities are not worthy of 5-stars. Doors do not close properly, paint is chipping, furniture is noticeably damaged, some decorative wall and fireplace elements have been painted over way too many times, the water pressure was mediocre, the bathroom itself was extremely outdated, the gym is inexcusably and awkwardly tiny (you won't want to work out here), and the business center looked straight out of a business consultant's worst nightmare from the 1990's. Furthermore, my room did not have electrical outlets on either side of the bed, which is absolutely inexcusable for any hotel after 1980. I had to charge my devices at the work desk every night, which was very inconvenient. If this was labeled as a 4 star hotel, none of these would be major issues (well, maybe the lack of electrical outlets), but at the 5 star level, this is not okay. On the other hand, the service was phenomenal, as is the restaurant. Front desk and concierge staff were top-notch as you would expect. Everything was spotless, perfectly clean, and organized. This hotel needs a renovation, but it is a wonder to see how much love and care the staff puts into it.

My fiance and I are planning an elopement and both myself and wedding planner have called the hotel multiple times to get some information and have received concerningly terrible customer service each time. When I have called to ask about private dining options, I have been bounced around on the phone from the front desk, to reservations, to the restaurant, back to reservations, etc. I was told there were no private dining options - even though they are advertised on the hotel website?? I also asked if it would be possible to take a look at the room service menu and was told by reservations they didn't have the menu and would email it to me. I have never received an email ..... My wedding planner called to ask the same questions. She also was not provided any information about private dining, and when she asked for room service details, she was told the menu was on the website. The menu is obviously not on the hotel website, and when she pointed that out the person on the phone said they didn't know and she would have to call back. Is this a luxury hotel??? I have received better customer service at a McDonalds. No one says thank you, we appreciate you considering us for your special occasion, how can we help make this special for you, etc. This hotel advertises that they are a wedding space, and I genuinely don't know how someone would plan a wedding there when I can't even get answers to the most basic of questions across hotel staff. I wanted to share my experience so that other couples are aware that this doesn't seem to be a venue that is wedding friendly.

I came here with my mom and my sister for an event/celebration. The staff were so courteous and helpful. The view was phenomenal you get to see the wonderful architecture that DC has to offer.

I recently visited The Hay-Adams, located across from the White House, and had a disappointing experience that I feel compelled to share. Upon entering the lobby, I was looking for the restroom. Both doormen looked at me as if I didn’t belong there and didn’t offer any assistance. When I asked politely, “Could you please guide me to the ladies’ room?” one of them replied, “We don’t have one.” Thinking it might be a wording issue, I rephrased my question and said “restroom” instead. He repeated, “We don’t have,” and then added, “We have, but only for guests.” I was honestly shocked. I don’t know in which era this mindset belongs, but being treated this way at a hotel that calls itself luxury is unacceptable. I’m currently staying at another five-star property just 15 minutes away, and when I later entered a different luxury hotel to use their restroom, I was met with genuine hospitality and kindness — the kind of treatment that defines true luxury. As a hotelier myself and an avid traveler, I’ve stayed at and visited properties around the world. I’ve never experienced such an unwelcoming attitude. Hospitality is not just about grand décor or a famous address — it’s about how you treat people. Luxury starts with respect, and sadly, this experience was far from it.

Service is great in this hotel, they are super helpful and give you the personal attention that you need. The bar is nice to hang out at, the ground floor restaurant serves good breakfast. The gym is small but has well maintained equipment and pretty much what you need. Location is really fantastic to get to the mall and train station to get you around. I will definitely come back and stay here again.

Love this hotels location! Its on the Wharf near tons of food restaurants, boat ferry, shops, close to all the DC attractions, close to airport & its actually on the water. Excellent location! The customer service is very good!!! The rooms are just ok, no usable refrigerator unless you request one, no microwave unless you request one, the partial water view room is a very small window, you really don't have a view of the water but could see the pool. The rooms are pretty small, no desk, limited space, and kind of dark and since the window is small and in the corner it didn't provide much light. We stayed for 5 night just the 2 of us. There is no breakfast just coffee, tea, water, apples and bananas. Did love the citrus drink in the lobby, which is extremely small. The pool and workout room were great. Valet is $90 a day. Overall we had a good experience due to the location and staff. The room was clean and the team was very accommodating. However for the price and value we'd probably book a different hotel in the Wharf next time. Huge shout out to the staff they were very friendly and helpful! The staff and location gets 5 stars. The room and value gets a 3.5 star rating.

The Pendry DC is a stunning property that blends modern design with luxury comfort. Our corner room with sweeping views of the water was absolutely beautiful and set the tone for a memorable stay. The interiors are sleek yet warm, and the atmosphere throughout the building feels both elegant and welcoming. That said, there are a few things to be aware of. The pool, while stylish, is undersized for the number of guests the hotel accommodates. On our Saturday visit, every chair was taken, and we were placed on a waitlist. Even once seated, service at the pool was a bit slow, which took away from the otherwise elevated atmosphere. The complimentary car service was a highlight on two of our days—it made exploring the city seamless. On the third day, however, we were informed the service wasn’t available due to road closures. The day after we were told it was because of potentially violent protests. While safety is of course a priority, the experience underscored the unpredictability of relying on the service, and it would have been helpful to receive more context at the time. We were not told about the protests. Overall, the Pendry DC is a visually striking property with luxurious rooms that truly enhance the stay. For guests considering a visit, I’d highly recommend booking a water-view room to take full advantage of the location. With some fine-tuning around amenities like the pool and transportation, this hotel has the potential to offer an impeccable luxury experience.

This is by the far the best hotel experience I have ever had. The staff was exceptional from check in to check out. Every interaction was pleasant and met with warm chatter. What a lovely experience. The pool is outstanding. We booked a cabana one day. I will say the electric must have been out and the mini fridge was not working, but staff was willing to bring ice or a cold beverages when requested. The food is good for poolside options. It was our friend’s birthday and they greeted her with a treat to the room. They asked questions about our stay, offered to help us navigate the area and book reservations. I honestly cannot say enough good things. I am already booking my next stay coming up in August. Thank you to everyone for a lovely weekend with friends! I cannot wait to come back.

An awesome experience, love the genuine assistance of the staff. Everyone was very kind, room was not what I anticipated, corner room did not have enough space. While the rooms were nice a woman traveling alone should not be in a room with a connecting door (triangle room less space) location ideal, food wonderful everything about the place screams five star with room to grow, Venice allows 7/10 star hotels. The Pendry has the potential to be just that. The absolute best part of the hotel (Titus, Jessica and the Pendry Spa team)!!!!! Thank you for everything.

We enjoyed a quick weekend away for our anniversary. The service was very good. We didn’t hear the noise outside. Room service was lovely. Gym was great! We would come back.

We stayed one night in a water facing corner room on the 4th floor. The music outside our room was so loud when we arrived we immediately requested a higher floor, but was told there was nothing they could do. The room layout was weird, lots of wasted/unusable hallway space. The bed post blocks your view of the television. That didn’t matter, because the television stopped working the next morning. Additionally, we only had one coffee cup in the room for the two of us. The manager promised to make all this right. We got a few comped drinks at the rooftop bar, which is stunning! The Moonraker view is cool, but our service was exceptionally slow! None of this made up for the overall bad experience we had during our short stay. When you spend $1,000 per night, you expect near perfection! This place is very, very far from that! You’re almost guaranteed to have a better luxury hotel experience anywhere else in DC! I couldn’t even get the front desk to close out my bill and provide a copy of my receipt upon checkout. Hard to say your luxury when you can’t get the basics right. I had such high hopes for this place, very sad!

The attention to design and quality in the details in our room is impressive. From the fabrics to the millwork, door pulls to furniture, my design oriented soul was very content. Other than the bellhop, who was great, our service experience was only ok at best ( and even that’s a stretch) at the front desk, the pool, and the rooftop bar. Speaking of Moonraker is GORGEOUS and a must. Seating is everything however, so maybe check it out before making a reservation.

The Riggs hotel is by NO means a 5 star hotel. I would give it a 3.5-4 AT BEST. The rooms are cute, great location, but those are the only good things I can say about this hotel. Thankfully, we were only there for one night. For starters, I wasn’t able to shower, as the only option of water was scalding. Evidently, it’s a known building issue, and the staff didn’t give any advisory warning and brushed it off. The walls are paper thin, so it was very difficult to sleep. They also apparently allow smoking, as our neighboring room was smoking so close to our door it woke me from my sleep. The beds were scratchy and uncomfortable; also only had a fitted sheet and duvet, no flat sheet, which felt unclean. Our thermostat also didn’t work, and was brushed off by staff. The lighting in the rooms is also very dim, mood light only, making it difficult to get ready. Again, nothing about this hotel is 5star, and am SO glad we were only there for one night. I will NEVER stay at Riggs again.

I found my experience here to be fine but nothing out of the ordinary. After reading online about the Michelin Key award being given to this establishment, I kind of had expectations of exceptional service, but it was just standard in our experience. The hotel offered an interesting vibe with the historic bank theme present all throughout. I was disappointed that the rooftop is not open to guests, only for private events. The highlight of this property is the cafe attached, we really enjoyed our two meals there. The staff was great and the food was too. It is odd to me that breakfast ends at 10am on weekends and 11am on weekdays - that seems a bit counterintuitive. As for the room, we were given a complementary upgrade to a superior room due to our having booked with capital one travel. The bed was comfortable but the pillows were quite lumpy. We were given a new pillow the second night and it was still lumpy but at least less thick and more usable. The curtains didn't overlap with each other so they didn't truly black out the room. The water supply in both the shower and sink was difficult to control - either it was really hot, or in my last shower there, simply just no hot water. The sink drain plug was not functional and got stuck shut. The sound isolation was incredibly bad - people talking in the hallway sounded like they were in the room with us. They were attentive to the sink drain plug issue once I mentioned it at checkout so I'm not upset, but all of these details generally reflect the lack of an exceptional experience at this property. These things wouldn't keep me from staying there again, though, overall it was a good stay. The doormen were the other highlight of this hotel - they are really great.

My family recently stayed at The Riggs while we celebrated our 25th wedding anniversary. The staff at the Riggs were always friendly and helpful and made us feel welcome. Garret and the other doormen always remembered us and welcomed us back each day and made sure we had what we needed, even making sure we got everything out of the Ubers we arrived in. The staff were also kind enough to deliver a bottle of champagne and a chocolate cake to us on arrival day to celebrate our special occasion and even included a card. The hotel itself is absolutely beautiful and well kept. We really enjoyed the warm coziness of the rooms with tasteful decor and color instead of the sad beige rooms we've had at other hotels. It was also wonderful to see throwbacks to the time the building was a bank, like the room number plates that resemble safe deposit box plates. Everything was clean and the complimentary robes, slippers, umbrella, and reusable bag were very nice to have. I also have to talk about the onsite restaurant, Cafe Riggs. The food was absolutely delicious. A few of our favorites were the Shakshuka, the salmon toast, and the goat cheese tart. The coffee was also a highlight for us. It was rich but not bitter in the slightest and was easily one of the best cups of coffee we’ve had. The location of the hotel is also perfect, it's in central DC and is only a block from the metro station or a quick Uber to most anything in DC. The Riggs staff always made sure we had everything we needed and they made our anniversary so special. We have definitely found our home away from home in DC and will be returning whenever we are in town.

Stayed here for three nights this summer. Can't say enough good things about it. The location is great - there are a bunch of good restaurants within a couple blocks. The hotel is nice. The people at the front desk were very friendly. Cafe Riggs on the first floor is beautiful and an excellent place to have a glass of wine at the end of the night. Our room was great and great for sleeping - it was quiet and dark at night.

A flawless stay at Riggs DC! From the moment I arrived on Sunday, the hospitality at Riggs DC was top notch. I was warmly welcomed by Mr. DC, who not only greeted me with genuine kindness but took the time to learn my name. When I saw him again on Tuesday after his day off, he remembered me and greeted me by name, which was such a thoughtful touch. Every time I passed through the lobby, he offered a smile, helpful recommendations, and a warm, professional presence that truly made my stay feel personal. The rest of the staff were also friendly and accommodating, but Mr. DC truly stood out for his exceptional service. The hotel itself is stunning. Rooms are beautifully decorated, immaculately clean, and give off a nostalgic, boutique charm. The location is absolutely perfect for exploring DC.

After my mother passed away, this was the first trip my father and I took together. I wanted it to be meaningful, so I decided to spend more and book a special hotel, hoping it would give us a good memory. Because the room rate was quite high, I really wanted to believe that my experience at The Riggs wasn’t bad — but the hotel made that impossible. . 1. No cold water — only scorching hot water came out of the shower.
I called the front desk, and they said they’d send an engineer in ten minutes.
I waited twenty minutes, but no one showed up. My father was already asleep, and I needed to shower and go to bed, so I told them not to send anyone anymore.
After running the shower for over twenty minutes, the water finally became slightly less hot, and I managed to shower — barely. . 2. Repeated phone calls from the front desk in the middle of the night.
The front desk called our room at least five times while we were sleeping.
At first, I ignored it, thinking it was a mistake. But when it kept ringing, I finally answered — only to hear, “Didn’t you request a remote control?”
I have no idea how a five-star hotel could disturb a guest’s sleep like that. . 3. The next morning, the hot water problem still wasn’t fixed.
I called the front desk again, and they said the engineer would arrive in ten minutes.
Later, when I called again to say we’d be out for breakfast, another staff member told me that the hot water issue was actually affecting the entire building and that they didn’t know which rooms were impacted.
They added, “If we can’t fix it, we’ll let you use another room to shower — if you really need to.”
What kind of comment is that? It was extremely rude and unprofessional. . Frankly, I don’t understand how this hotel qualifies as a five-star property.
Controlling water temperature is one of the most basic aspects of the hospitality industry, and the way the staff handled the issue was far from five-star service. . The fancy cocktail bar in the basement and the pretty restaurant on the ground floor might be worth visiting once —
but it’s absolutely not worth the price to stay overnight. . They removed about $45 of the resort fee, but the more I think about it, the more I regret spending my money here. . As a guest, I can confidently say — this is not a five-star hotel.
It should be downgraded to four, or even three stars.
Honestly, even three-star hotels at least have properly working water temperatures.

Our stay at The Riggs was phenomenal. I believe the hotel is an older older property, but is impeccably maintained and you would never be able to tell its age when walking through it. The rooms are very well decorated and comfortable. Every member of the staff I spoke with was accommodating and friendly. We ate breakfast at the hotel restaurant every day and it was delicious, we never had a bad meal and the service was fantastic. The location is excellent, directly across from the national Portrait gallery and the Capital One Arena is about 2 blocks away. There are several nice restaurants across the street and within a 5 - 10 minute walk and it is about a 10 minute walk to the national mall and the museums. The only issue we had was that we booked directly through the hotel using a black Friday deal. When we checked out they didn't credit us for the deal and we had to call back twice to get the proper refund calculated. I think they still miscalculated by about $100. Even with that mistake the stay was nice enough that it wouldn't feel right deducting a star from the review. We had a great stay in DC and the Riggs made our stay even better.

They are going through a remodel, so the front is difficult to access. That being said, the updates are phenomenal. Everything is fresh and modern and streamlined. The service here is five stars. Their workout area is well stocked with plenty of equipment. There is a gift shop with coffee and light breakfast items or you may dine at their restaurant.

Two weeks ago, I stayed at the Hyatt Regency Washington on Capitol Hill for three nights while attending a fly-in event. From check-in to check-out, every staff member I encountered was friendly and helpful, which made the stay smooth and enjoyable. I had several meals at the hotel, and each time I was impressed with both the service and the quality of the food. The burger, shown in the photos, was excellent—probably the best I’d had in weeks. I also tried the wings, which were flavorful and well-prepared. Drinks were served promptly, and the atmosphere in the restaurant and lounge was relaxed but professional. My room was clean, quiet, and comfortable, with plenty of space to get work done when needed. It made for a productive and restful stay. Having a Starbucks on the main floor was an added bonus, making it easy to grab a coffee before early meetings. Overall, this was a great stay, and I look forward to returning for future fly-ins. The combination of helpful staff, comfortable accommodations, and solid dining options makes this a dependable choice when staying in D.C.

Was here for only one night and for a work trip. Room was nice but my view was obstructed by the next building Sat at the bar for dinner. It was loud because the conference goers were out in force and the area is naturally loud. Had the portobello sammy. It was just ok The hotel is within walking distance of Capitol Hill and the area is safe to walk around as a tourist Because of my short stay I can't say much else about the hotel

I recently stayed at the Hyatt Regency Washington on Capitol Hill and had an amazing experience. As a Globalist and loyal Hyatt guest, it’s always refreshing to meet team members who truly care about what they do. A huge thank-you to Do Banh from the breakfast restaurant — her warmth, gentle care, and personal touch made our mornings special every day. Also, a special recognition to Mohammad Alhaire, Assistant Front Office Manager, for his professionalism and kindness. He helped us with road closure updates during the government shutdown and went above and beyond with his friendly suggestions. Under his leadership, the entire front desk team was consistently welcoming and kind. The rooms are super comfortable after the recent renovation, everything feels fresh and thoughtfully designed. The rates are very reasonable, and the hotel is centrally located and convenient for walking around, making it easy to explore the city. Thank you for such a memorable stay — we look forward to returning soon!

While staying here and attending 5 days of seminars here, I can say I was very impressed. The rooms were newly renovated. They were spacious enough not to feel cluttered. Bath room was a wonderful size with a step in shower. Food served was delicious. Each meal we were served was from a different culture, allowing us to enjoy a variety of food. Staff was amazing. Managers, valet, servers, bartenders, and room service were all kinds and very accommodating. Here is a list of just some of the amazing staff: Samantha, Hanibal, Rezene, Ercan, Hamid, andre, maxwell, cristhian, letebrham, Abuham, and Howard. (Please excuse any misspellings and anyone i didn't list.)

I stayed here due to attending a conference with the Truck Safety Coalition. Having never been to Washington, DC, I didn't know what exactly to expect. This location is unbelievably close to the airport. It took NO time to transfer both with and without traffic. Upon arrival, Hannibal, the guest services rep, was MORE than gracious with directions, information, and suggestions. Following check-in, I went to my room and was definitely surprised. The accomodations were far beyond what I expected. The bed felt like a dream...possibly brand new! The pillows were so soft! The robes and umbrellas that were provided in the rooms... just WOW! The room was well designed/decorated/ventilated. EVERY hotel staff member was exceptional! The staff in the "market/coffee shop" were so polite and knew what their store carried and placement within it! The bar staff seemed to work their butts off each night my group was there, as did the kitchen staff! *As a bonus, I was able to extend my stay in my room by the hour on the day of my check out because my plane wasn't leaving until early evening! I cannot say enough about this experience. The hotel was icing on the cake for my first trip to Capitol Hill! I hope my yearly meeting will remain at this hotel! It is such a treat.

I have mixed feelings about this City We are on a bus to take a tour of Washington DC and the bus tour was supposed to last 30 minutes. Well dear reader, we're on the bus FOR 3 HOURS. Luckily the food trucks are amazing here. But that's did NOT change the fact after we were done and we got back here, THERE WAS NO AIR CONDITIONING AND WE WENT HERE IN 80° WEATHER. Jeez DC is Not only bad in politics, but also tourism. Fix this DC.

I visited DC in May and booked the Mayflower for a girls weekend trip. It was very easy to book online— I used my Amex and was given a $25 uber credit (a perk). I was able to check in on the app which was very nice. I didn’t have to wait in line at the front desk. The lobby is gorgeous and very well kept. The bar located in the hotel is very quaint and lovely. Offered lots of seating and speciality cocktails. You can pay when you’re finished or have it billed to the room. Our room was very spacious and clean. My only complaint is that the furniture and decor is very outdated. It didn’t matter much to us though, as we were out all day/night. Literally only showered and slept there. The shower was huge so that was a plus. The room also had a mini fridge that we used to store mini bar items. One of the main reasons we booked this hotel was for the location. It’s located in the center of DuPont. So easy walking accessibility to, bars, restaurants and clubs we love. So we were able to save some money on Ubers and just walk everywhere. The valet the hotel offers is expensive between $60-100 depending on vehicle size and availability. We found a garage close by though (6 minute walk) for $25 and booked online in advance (+ it was 24 hours). This garage was called The Palladium and is located on the east side of 18th St NW, between N St NW and Massachusetts Ave NW. Look for a green sign that reads "P, Interpark". I booked through ParkWhiz. Very convenient and fun location. Highly recommend.

We stayed at the Mayflower again a few weeks ago. While it is aging, it a nice property in a great location with a good staff. We had a few rooms, our total spend was about $1,500 including about $300 in bar/restaurant charges, and I’m Lifetime Gold Elite. I find that check-in is always somewhat challenging at any property when there are multiple reservations. There was some confusion with getting the room types right (which I think I caused), but the front desk worked it out. Our room assignments were inconsistent. Two of the rooms were quite nice and large, while the third room was so-so and quite small. The bar/restaurant is “just OK”; the food and beverage quality was good, while the service was not on point and fell short. I was disappointed that they charged me $55 to extend check-out by 1.5 hours for one room. This adversely affected my overall review rating.

Absolutely beautiful hotel located in downtown DC. A landmark hotel that opened 100 years ago in 1925. The staff here is outstanding. From the front desk staff to the car valet, everyone was friendly and helpful. We made our reservation online, and check-in was efficient and quick. Our room was ready before the check-in time, which helped us out tremendously in getting ready and on our way to the event. Our room was large, clean and spacious. We had a one bedroom suite with a king bed. It was quiet and comfortable. Loved the faux fireplace and in-room coffee maker. I appreciate hotels that have 24-hour fitness centers. This does and it was a fantastic place to work out. The pictures below were taking during the holidays and you can see what a beautiful hotel this is. Stop by and stay in the landmark and a piece of history.

Hotel wasn’t bad but could use a refresh. Starting to look a little dated even for classic decor. The room was in good condition. The bed visibly looked lumpy. Not sure if it was just the mattress pad because I was comfortable. The only really bad part was the disappointing breakfast where I got essentially McDonald’s hash browns and store-bought quality toast. Even though it was covered by the mandatory destination fee they charged, I would have rather not used it and paid for breakfast elsewhere.

Not a kid friendly hotel. Location is okay, walkable area but difficult to find kid friendly dining and activities. Very expensive and not a good hotel for those with littles. The rooms are tiny, don't come with the option for pull out beds, bathrooms didn't have the normal essentials, no microwave so it was difficult to heat up milk and food for the little ones, no pool, had to pay for wifi daily per device, no on-site mini market for snacks. Full of drunks leaving glass out in the hallways which made it difficult with the little ones walking around. Do better for what you charge. Also not accessible for those needing wheelchair or stroller access, had to go to the back of the building where the gutters are every time.

A national disaster, a Marriott branding abomination. Just don’t go. It’s filthy: Elevator doors, room doors, have not been clean since the Eisenhower administration. The rugs have not been changed since the Clinton administration. The decor is weird which is being generous, these people have perhaps the grossest taste known to man. The service is nonexistent. The pipes literally scream all night. The large groups here too are pieces of work, screaming in the halls all night. It’s laughs how bad it is. I’m still stunned. Such a grand old lady treated like trash. It’s unconscionable.

The room was comfortable and the service, especially at Edgar, was excellent. I enjoyed my stay. However, the Mayflower Hotel has in recent years intentionally downgraded the experience for Marriott Bonvoy members as a cost-cutting measure and I don’t think I would stay here again as a result. I knew going in that the hotel had closed the Concierge Lounge during the pandemic and had never reopened it. However, I did not know that they recently reduced the food & beverage credit from $27 to $21, which is pretty outrageous considering that they have certainly increased prices on the menu over time. In the end, it’s not a big deal for me, but it does send the message that the hotel does not see any need to cater to people who have status. The Mayflower does plenty of business as a conference hotel.

We stayed for a week. Fantastic location for visiting all the sights. Always felt safe. Mini market across the street was convenient for essentials during our stay. Omelette in the morning were delicious!!! Great team! Kayla at the bar was an absolute sweetheart!!! Looked forward to seeing her each evening!!! Denzel at the front door was so caring & personable… always there to assist!!! Such a joy to deal with such great people !!! Was a little disappointed that the kitchens were so small and limited in dishes, no cooking top, no dishwasher… made it less enjoyable for our week stay. Sitting room was rather small for spending a whole week.

I enjoyed my stay here the staff was friendly and courteous with the exception of one particular person but Lynn and Erica quickly stepped in and resolved the situation. The 3 guys that work the omelet station were all amazing. They quickly navigated the line to ensure speedy service at a chaotic Breakfast. There was a bartender there that I didn't write down her name (she wore glasses) that was excellent and efficient during the daily happy hours. The manager that checked me out of the hotel was very pleasant to deal with. When I address the one hiccup during my stay she was quick to action to ensure the recovery of service. In which she did. I would definitely stay here again.

10/10 we stayed for the night and were able to leave our car in the garage during the following day while we were sightseeing. It is not a massive parking garage space but if you know how to drive your car and park appropriately, it should be no problem.. Back into your parking space and navigating might be less problematic. Service was great, food was nice and I have no clue what the other complaints are in the reviews.

Overall, it’s in a decent and safe location. If you’re visiting for sightseeing, most places are within walking distance, and the welcome reception is a nice way to relax after your trip. The room isn’t perfect, but it’s quite clean. The view from the window isn’t spectacular, but since I was on the front side, it felt open and refreshing. Breakfast is excellent — especially the variety of omelets, which are very delicious. Highly recommended!

2/10 if I’m being honest. Terry checked us in for a VIP (potential ownership) package this week and so much info was not passed. We weren’t informed of the owner conference/meeting day and time so we had to go through the ropes getting that info, in addition to discovering that he also lacked by telling us we had until 4:00 P.M. to turn in our vehicle parking pass without getting charged for an additional day. So service has been mediocre. For a “VIP” trip…I’ve seen better hotel rooms at a Marriott. I feel so bad for any owners to invest this much to have a room without a kitchen bare minimum, or at least a washer and dryer. I know Hilton doesn’t feel comfortable advertising as a “timeshare” but let’s be real… there are thousands of timeshares that offer so much better amenities and value. A hardcheck needs to be invested into the sales employees that run those meetings throughout the country because so far, it’s been extremely uncomfortable and pressuring, not even to mention the amount of unprofessionalism that occurs when the “sales” employees start feeling comfortable with you and start diving into your private life. Fortunately, our sales agent at the DC location was fine, but Orlando and Las Vegas provided such a sad and disappointing experience.

On point for the Embassy Suites brand. Very nice bar area with lots of good offerings. Food is good, but not great. Free hor d’oeuvres during happy hour. Great location with cute market across the street for essentials and more. Close to Metro stations and restaurants. Nice area of Georgetown. Felt safe walking at night.

Fantastic Hilton property that’s an easy walk to Chabad for the Sabbath services. If you are using Hilton honors points, it’s real good value at least when we booked ( 60,000 points a night) Only issue was the parking; don’t want to hit you for about $75 a night. There are lots nearby that are closer to $15 a night if you’re willing to walk a few minutes.

Was just there for business, will definitely stay again when back in the area. The staff were very friendly and helpful, room very clean, the absolute most comfortable bed and pillows I have now officially had at a hotel, which combined with the quiet made for the best sleep in months. The amenities were very good as was the room service. Safe and secure environment, a lot of very good restaurants in easy walking distance. Good bar inside and good restaurant attached. Have received far less from hotels in other states for the same price, which I thought very reasonable. There is also roof top access with chairs offering a pretty decent view of DC while having a drink.

This was a family meet cum holiday trip booked by my son for us to Washington DC using his Chase Luxury Travel service and it was an enjoyable visit and a trip down memory lane as it was over two decades since we came here last time! The room was nice with a quaint old world charm and the breakfast was nicely plated and served at the table. Having said that a lot of things were just not to the standard we expected from a 5-star luxury hotel where guests could enjoy a break. As an example there were no bedroom slippers and after repeated enquiries we were told they had run out of them!! Then we had a leaking shower door in our bathroom and the hospitality crew never cleaned up the trash bins on their daily visits. The rooms clearly need to be upgraded. See the image I have included here where one of the closets roofs has broken and a plank was dangerously positioned that was not fixed by theiraintenance staff. And worse while. checking out we had a really rude on 09 Oct afternoon, we had a really gentleman who refused to listen to us and despite our requests to speak to the Manager he kept avoiding us. Finally we had the get the Chase Travel team to speak with them to resolve the issues. I just felt the person at the check out had a racial bias and was unwilling to listen to me or my wife. We almost missed our flights back to San Francisco. I do hope that the senior management at The Line look into this person's behaviour and have someone who is more respectful of customers focus on managing their front desk.

PRO: love the overall vibe and the lobby is great to hang out/work (dogs allowed FYI if you are allergic). Rooms surprisingly quiet (except for when the doors shut - why can't all hotels use better 'soft' closers!), nice decor/design. CON: seems understaffed? Had to wait a bit at front desk, and some rooms could use a refresh (new curtains, paint). Shower adjustment is tricky to keep temperature.

Beyond disappointed!! That we haven’t heard from management or had emails returned. We decided to upgrade our room to a corner suite. We spent over $500 for the night with parking. The power went out around 10pm to over half the building. People were so mad. We weren’t, we decided to make the best of it because no one has control over that. They gave us 2 free drinks at the bar. Next morning still no power and still not mad. We checked out at 11:30am power was still off. Upon check out the front desk clerk told us that the manager would be reaching out to offer a free stay in the future. I didn’t love that idea because I didn’t want to go back again to that specific area in DC. But my husband just told me to mention it to the manager since the front desk clerk had enough going on. It’s been almost 2 weeks now. I’ve emailed 2 times to 2 separate company addresses. I’ve heard NOTHING from the manager. No apology or compensation. I’m beyond frustrated. It’s unacceptable with how much money we paid. I know that no one can control the situation of the power going out and that’s fine. But the lack of communication and comprehension for the situation is beyond unacceptable. Things like this happen and running a business you must make them right.

Loved staying here! The location is perfect—right in the middle of Adams Morgan, so you’re close to everything. The room was super comfortable. Roof has an amazing view of the city, and the bar/restaurant downstairs was a great surprise. The food was legit good, and the drinks were on point. Also 3-7 pm happy hour?! What?! Yes please! Everyone on staff was super friendly. Jaime, in particular, stood out—super helpful and just genuinely cool to chat with. Would definitely come back next time I’m in DC.

The architecture and styling details of The Line were so neat! I stayed there while visiting a friend who lives nearby, and she says she sometimes goes to their cafe even as a local. The yoga and happy hour offerings were very tempting. And the brunch was delicious. Also, all the front desk concierges were very helpful to me, especially Derrick.

Paying $250 a night to not be able to sleep because the back half of the hotel faces a nightclub that goes until 3 am on the weekends. The first night they offered me earplugs which didn’t do anything. I had to turn the tv volume up to 100 and put on headphones. The next day I requested a room change and they just put me on a higher floor on the same side of the hotel…if you’re staying here and want to be able to sleep more than 4 hours a night don’t accept any room between 08-14. Rooms were nice though.

The front desk was very welcoming! But the room was very disappointing. When we walked in the room, it looked OK. once we actually started getting settled, we noticed how dirty the room was and how unkept things were. if I’m paying over $300 a night for a room, I would think the room would be somewhat clean, including the sheets. I have stated hotels that are dirty, but the bedsheets are clean. It was dirty and the sheets were not cleaned. we called down to front desk so they could replace the sheets. We were leaving for an event and when we come back later that night they have sheets just sitting on the counter they didn’t even make the bed. Another thing that was very disappointing was when we went to check out the front desk had no idea how the valet worked. We asked him do we go downstairs or do we ask you and he did not know. I would not come back here.

Great location. I was 10 mins Lyft ride away from all my destinations. Service was phenomenal. All the employees were extremely friendly and accommodating. Food was great. Complaints:1. breakfast isn't included and it's expensive 2. Thermostat in my room didn't work so I never got cool enough ( I like to freeze when I sleep) 3.No free water except at the bar

The bed and couch were comfortable, and nobody used the couch as its expanded bed option, though so unsure of that comfort level. Staff were all friendly and willing to help if necessary. The only complaints were with the bathroom. There was no exhaust fan. The sink sprayed if you didn't turn it on slowly and easily. The shower was only partially enclosed, so water tended to spray out. The shower in our room didn't drain as quickly as needed, so water filled the base. It probably just needs some drain cleaner or something.

NOT COMING BACK TO THIS HOTEL!!! Customer service is terrible. Asked for band-aid because door knob scratched my back. They asked me to come to the customer service desk while I was bleeding. Don’t count on sofa beds, it is as uncomfortable as it can be. Restroom did not flush in one go. Had to flush 5 times. It says parking/breakfast available but it is not free. Please don’t get confuse. It does not have basic customer service of what other normal hotels offer. It shows $45 for valet parking but they charge $58 per day. Breakfast is $18 per head. There is no information of these charges while booking. Definitely not worth the price. Would not be back here anymore.

So we booked via a third party portal and due to delays in flight we got there later than expected. Reception was very courteous and welcoming. The booking we had said breakfast was I vludee this was found to not be the case on site. But no one says that, you're left to find this out after the fact with the explanation being that the policy was changed in June/July. Moving on, the hotel is clean, from the lobby to the roof. It boast a pool and gym, but the pool was unavailable as it had no water in it (seemed more like a storage area). But loved the gym, located on the roof with and roof deck with a great view (pictures located below). The rooms are AC, local TV and a mini fridge. Apparently room service doesn't come at additional cost but it's recommended that you request it to ensure that the room is cleaned daily or to receive new linen. The staff however is quite diligent and do provide when requested and timely done. The bathroom is spacious clean and adequately illuminated. Loved it. Overall the stay was comfortable and convenient, I would return, but not the best experience out there.

We have stayed here for years. Each year, the facilities have slowly deteriorated without upkeep. This year, the pool was empty, and there were missing drawer handles, peeling wallpaper in the bathroom, and sticky black stains on the tables. I'm not sure what is happening here, but even the elevator made an unsettling noise as it moved. Please make repairs. We love this location, and the staff is always friendly and professional.

All was good. Just feel I should say that it was pay for breakfast if you want. That's OK but it was buy far the least attended to on this trip. All food was cold, burnt sausages, yes and it was cold to. Cost was 17.00 dollars each. I'm a choice member and stayed at many choice motels on this trip with free breakfast and all was much better than this.. so before you pay check the food

If you're looking for a great hostel this is way worth your money and then some. I paid $35 all-in and was happy to see a clean and cool room, cozy lounge area, and very friendly staff. Of course, these are shared spaces, so in some ways you're at the mercy of your roommates. If you just need a place to sleep and shower, though, you'll be more than satisfied. Inexpensive places like this tend to attract the stingiest of customers who tend to also be unreasonable. Yes, there is still a security deposit. No, you don't get much of anything for the bathroom apart from a towel and blow dryer upon request. But this is just how hostels are. Set your expectations accordingly and you'll have a great stay. I've been to DC a few times but this was the first time I spent the night here. I am more than looking forward to coming here again the next time I'm in town.

This is a nice hotel but most importantly, the people running are the nicest. I got friendly service, help either individual requests and plenty of attention. The room is huge, the view is nice, the furnishing is modern. The lobby space is cosy and the pricing is budget by DC standards. The downsides are the lack of daily cleaning and the early closing time for the bar.

They said we’d have bottled water in the hotel and there wasn’t any. So we had to go to the gym to get the tiniest cups of water. The charging ports didn’t work. There was no sheet to sleep in. Just a comforter and bed spread. The pillows are very small. The water pressure barely worked right in the bathroom so the shower was terrible. Last, there were mosquitos all over the lobby. I was sitting and kept swatting them away. It was insane. Definitely not staying here again which is a shame because the woman at the desk was incredibly kind.

Terrible experience — would never stay here again. I stayed at Generator for 3 nights and not ONCE did they clean my room. I put the “please clean my room” sign on the door and left early every morning around 8:00–8:30am, and nobody bothered to come. My room stayed dirty the entire stay. Also, the water in the showers for the last TWO days was cold. This is not a cheap hostel where you expect zero service — this is supposed to be a hotel. I’ve stayed in dozens of places all over the world and I’ve never had a place ignore cleaning requests like this. And when I complained, they didn’t offer any compensation or anything at all. Zero accountability. They clearly don’t take cleaning seriously and they don’t care about customer experience. Absolutely do NOT recommend. I regret staying here.

I went to the bar at the Generator. Top-notch service! Raphael and Kareem were wonderful. They made me feel very welcome, and they were very attentive despite the busy crowd. Wonderful atmosphere. I will be coming back!

Arrived only to be told that the AC was out. The rooms were extremely hot. I was offered the opportunity to cancel for a refund, but on such short notice it was difficult to find affordable options nearby. If they had no notice I would understand, but the AC was down for 4 days. They easily could’ve sent a notice in advance so we could make arrangements!

Compared to HighRoad Hotel, the Generator Hotel is definitely better and overall deserves a higher rating. The shared rooms are clean, and the bathrooms are maintained daily, which is a big plus. The location is excellent, the rooms are quiet, and the staff genuinely try to help, though their options are limited. That said, there are still some serious drawbacks. The private rooms are very overpriced compared to other hotels in the area. Towels and sheets are not changed during the stay, and if you need an extra towel, it costs an additional $5. On top of that, there has been no AC for an extended period, with no clear update on when it might be fixed, this makes the stay uncomfortable, especially in warm weather. Overall, Generator is decent for a short stay if you’re in the shared rooms and just need a good location, but it falls short in value and amenities for the price they charge.

I give 3 stars to the rooms because the carpet is old and looks dirty, on the other hand the room's view was to the garage beneath the hotel. Forgeting that, I can say that my stay was very nice, the hotel has an excelent location and the breakfast was awesome. I recomend to try the 100% colombian coffee offered to the guests for free.

So, the good points first. Location was convenient and walkable to many things. The rooms were a decent size and clean. Staff was nice and I did sleep well on the comfortable bed. There were negatives, however. The bathrooms are very tiny. The on-site garage was, I assume, designed for clown cars. Very tight and terribly expensive and sometimes precarious turning into it from the steeet.. The temperature in the room was difficult to regulate...either too cold or too warm. Not that we sit in the room a lot and watch TV, but the stations on the guide did not match the actual station numbers. And it's my fault for assuming that like most Holiday Inn hotels that this one would have breakfast also. The only breakfast was at the on-site restaurant, Johnny Rockets with a limited menu and expensive buffet. So by the time parking and breakfast at the restaurant was added in, I no longer feel like I got good value for my stay. Definite contrast between the good and bad.

The front desk and cleaning staff were polite and helpful. Our king suite was spacious and had two bathrooms. The location was perfect for exploring DC. Took off one star because the swimming pool was not available. There's a large Johnny Rockets in the lobby. The free coffee was tasty.

I am writing this review to express my deep disappointment regarding the unpleasant and discriminatory experience my family and I faced during our recent stay at this hotel. As a doctor who travels extensively across the world, I have stayed at numerous hotels, but I have never encountered such unprofessional and humiliating behavior from staff members as I did during breakfast at this property. On the morning in question, one of the female servers behaved rudely and made us feel singled out. When I first sat down, she spoke loudly and asked me to move to another table where my family sits because my wife in another table “could not eat non-vegetarian food.l and i could nt sit with her. Her tone and choice of words were highly inappropriate and made us feel embarrassed in front of other guests. My wife couldn’t eat well too. Later, the same staff member ran toward us and loudly told us not to take two food items in our hands — again, in front of everyone. She could have spoken to us politely or mentioned it discreetly, but instead, she chose to publicly humiliate us. We observed that other guests, particularly white guests, were taking food items without being stopped or corrected. This differential treatment made us feel that we were being targeted because we are Indians. My wife, who does not eat pork or beef, who want to eat fruit later got felt particularly humiliated. We came to the United States as tourists to experience the warmth and hospitality of this great country, not to face racist or disrespectful behavior.

Hotel was well located near the Capitol. Rooms were neat, clean, beds were comfortable. Staff was friendly and helpful. One drawback, limited dining choices because it's a business area. Most places only open for breakfast and lunch. There is a Starbucks and restaurant/bar on property. There is paid parking on site.

This is by far the best holiday inn we stayed with on our holiday. The rooms are luxurious and the level of service was exceptional. I wish that I could remember the name of the lady who checked us in and who always greeted us with a smile when she saw us. Thank you. The only downside is the restaurant. The staff are friendly enough but the service isn't great and the food is ok but it is a hit or a miss obviously depending on what chef is in. My advice would be to eat elsewhere but you won't be disappointed if you book here.

Large mice in the room!! I expected reception is be more receptive to how outrageous that is and make up for it, but I was disappointed. Never again! Do NOT recommend. Update: Thank you for taking the feedback seriously and making up for it. As a customer, I feel valued when I hear back. Thank you.

The Conrad Washington, D.C. is hands down my favorite hotel in the city. It’s sleek, modern, and beautifully designed — every detail feels intentional. The rooms are spacious, comfortable, and some of the best you’ll find in D.C. I love that you can dim the lights and truly create a calm, relaxing atmosphere. The service is exceptional yet understated — exactly what great hospitality should be. Housekeeping and turndown service are always impeccable and incredibly thoughtful. On one stay, I left my phone charger out, and they placed a cord organizer so it wouldn’t tangle — a small but meaningful gesture that shows how attentive the team is. The gym is another highlight — bright, spacious, and overlooking the city, with everything in perfect working order. And the rooftop bar is stunning, offering some of the best views in D.C. — the perfect spot for a drink at sunset. I also love the Byredo amenities, especially the Mojave Ghost products. It’s such a thoughtful and elevated touch that makes every stay feel special. The Conrad truly delivers quiet luxury at its best — I couldn’t recommend it more.

I booked a corner suite with expectations of a luxury experience comparable to a Four Seasons stay. Unfortunately, the hotel fell short in several areas. While the views from the first room were stunning, the condition of the room itself was disappointing. The carpet was torn in several spots, the marble floor was badly cracked, and there were visible adhesive stains, possibly from gum. It looked like the room had been through World War 5 with a hammer and sheers, my gawd tuh-day :-) To their credit, the front desk staff was exceptional and quickly relocated me to another room, which was much cleaner and better maintained overall. However, the bedding had visible stains, including what appeared to be blood and possibly food or vomit, which was unsettling. Had I seen the rooms beforehand, I likely would have stayed elsewhere, especially considering I paid a higher rate than what is now being advertised. That said, the level of service from the staff was truly 5-star and much appreciated. A special thank you to the housekeeping manager Brandi! She personally made sure the bed was addressed and sent complimentary chocolate and a card. Job well done.

Great hotel in a great location. The housekeeping staff was amazing in our room was spotless. We had turned on service each night, which was wonderful. We traveled here with our two kids… Ages five and six. They had the cutest hotel scavenger hunt that our kids loved. The gym is also very nice. Rims are modern and clean. Beds comfortable. Would definitely stay here again.

Katie at the concierge desk was absolutely amazing. She greeted us with such warmth and made everything feel easy from the start. She listened to what we liked, gave the best recommendations, and checked in just to make sure we were having a great time. You can tell she truly cares about guests and loves what she does. She made our stay feel extra special.

First time staying at a Conrad in the US and man definitely disappointing when compared to the warm hospitality over seas, seems saying good morning is forgotten . I upgraded and got the Sakura club access which was worth it for the snacks . Wanted to order room service one night to get a pizza and to my surprise there was no pizza on the hotel or restaurante menu, menu was limited . Also ordered some pancakes and waffles with fruit and they just gave me plain pancakes ! paid out of pocket even though I had Sakura club access ( only French toast available there ) and unfortunately they were very simple . Also if you’re a Conrad plush / toy collector there were none available when I stood there first week of October . Supposedly out of stock, one of the front desk staff said they would try and contact me when they would get a batch back in stock and could ship it to me, but I never herd back.

I had a wonderful stay at the Conrad Hotel in Washington, DC. The atmosphere was welcoming, the staff were consistently friendly, and everything from check-in to check-out felt seamless. A special shoutout to JP at the door—he was exceptional every single day. From helping with luggage, offering food recommendations, and engaging in warm conversation, he truly elevated my experience. Hospitality like that makes all the difference. Highly recommend this hotel for anyone visiting DC!

Absolutely the best hotel i've had the opportunity to stay at. The hotel is amazingly beautiful with not only a great building, but a list of fantastic amenities and top quality materials. The staff was welcoming, friendly and incredibly helpful. During our stay, we opted for the sakura club top floor corner room. The room was luxurious and had high end features like electronically controlled drapes and shades, along with electronically controlled lighting. In addition, the room had wrap around floor to ceiling windows. On top of all that, the location offered close proximity to high end shopping and lots of walkability. We really enjoyed our time spend at the Conrad and cant wait to stay again.

My husband, myself and 2 older children spent a few days in DC to celebrate mine and my son's birthdays. We had an amazing time during our stay, and this location cannot be beat. The Wharf Intercontinental is a beautiful hotel in a great location. We reserved 2 King rooms and while nothing super fancy, they were well-appointed, clean, spacious and offered great views of the river/wharf. My disappointment in the hotel is due to the staff. Most of the staff I encountered were just unfriendly, cold and not very helpful. I feel they could use the same customer service training that the valet and concierge persons had, because they were friendly and warm. As a hotel that touts itself as a luxury property, I did expect the service to match. Of note, we asked for bucket of ice - never got it, then come to find out (when we called again) that we could get our own ice down the hall. The first person we spoke with never mentioned that to us. We were told we would received birthday amenity, we didn't get it until after I reminded management. The outlet was not working in the bathroom in room 433, also the TV streaming did not work in that room. One morning for breakfast service we stood outside waiting to be acknowledged/seated for 10 minutes until I finally walked in and asked someone what to do, to which he told me I just have to wait until the hostess comes back up front. Just overall, not a very luxurious experience. I would try a different hotel next time.

I recently stayed at the InterContinental for one night to attend a concert with my son. The location is fantastic, and the hotel was very nice. Rooms were large and comfortable. The location is convenient to a multitude of restaurants and shops along the Wharf. The hotel was very accommodating for an early check-in too. We ordered room service and had breakfast in the hotel the following day - both were delicious. Service was excellent - best I've had in a hotel in a long time. I would definitely stay here again!

This hotel was amazing. Great location close to the mall. Easy access to the freeway although you have to deal with traffic. The only thing that would have made this hotel better would have been easier metro access. Got a free upgrade to a river view room. As a airplane aficionado, it was awesome to plane watch. Due note that its not really possible to avoid hearing planes taking off and the wharf walkways are loud outside on a Friday night.

Came into DC for the weekend and decided to stay here. The hotel is very nicely done. The rooms are very clean and spacious, and the bathrooms are very nice There’s a separate area where you can do your make up and then also the sink and a really nice big shower. The beds are super comfy and there was a cute little balcony outside my room. I would definitely stay here again and the prices were fairly reasonable

Perfect location with mediocre service. When I checked in, no water was offered or amenities were explained to me but I heard other staff explaining amenities to the white man next to me. Maybe the staff is a racist or maybe the staff felt lazy saying same thing over and over. Idk. Didn’t use any of the amenities or had a single bottle of water offered but still got a surprise charge of $40 amenities fee when I checked out. Perfect location if you are going to a concert at the anthem but not worth it if not. Unless you pay for the wharf view upgrade, you will be facing an office building very close by so need to keep curtain shut.

We stayed here for one night and it was excellent. Service was excellent, room had an awesome view, everything was clean and nice. My only complaint is the club was across the street was blasting music quite late into the night, but that's not really the hotel's fault. Our room was also like directly adjacent to the club, so. Regardless, great spot, would happily return.

Great for business and pleasure. Very family friendly and close to a splash pad for the kids… the rooftop pool is only 3-4 feet deep and a bit small One thing to keep in mind is that they charge a $35 amenities fee which they will explain at check in If you include breakfast with your room it will be A la Carte with a $40 limit per person to your room to be used at the restaurant. It would be nice if they added a Club lounge option PROS : THE STAFF go above and beyond to make sure that everyone enjoys their stay. Cons: Breakfast menu at the restaurant could offer more options especially if it’s Capped at a $40 limit per person

Staff not pleasant, room is big. Every single person at the desk have not even smiled once when approached, they seem to be lacking a bit of customer orientation. The room is big but they don't really offer those complementary goods but a single tablet of soap and body lotion.

It was nice, but I expected a little better. I don't have any major complaints, except for the customer service in bar/ lounge. The gym/ fitness room could use some equipment. There was a breakfast buffet available. The breakfast can be included in some reservation or paid for at entry. Nice sized pool, with a family orientated vibe. There is parking, but it cost about $45 per night. There is very limited street parking, some of it metered.

It's tough to rate the hotel when it is being renovated, because it is inconvenient by nature. The paint smell was strong and throughout the building. The rooms are nice but simple, but the air conditioning did not work well. The room was unbearably warm. The room did nit have some basic amenities like an ice bucket or a hair dryer. The work out are was run down and the equipment was not well maintained. The staff was courteous and polite.

Had a friend in town that stayed here. It was cute and clean with a retro vibe, but modern things. The pool and pool side bar are great as well. only downside is that even if you are staying at the hotel parking is $40 a day. . . pretty steep when the parking meter is much less. Other than that I'd recommend out of town folks to stay there, reasonable prices too.

I really enjoyed this hotel. The staff was awesome and friendly the duration of my stay. The pool is AMAZING. The beds were pretty comfy as well. The breakfast is a bit pricey for basically a standard hotel breakfast. It was nice having a bathtub in the room, however the shower and bathroom did leave a bit to be desired (low water pressure, a bit outdated). You are only about a 15 minute walk from Audi Field and the Nationals stadium, as well as about 2 miles from the National Mall. I definitely recommend this hotel.

Really great value hotel and the staff are nice. Comfortable clean rooms and great bar. There's a free shuttle bus to tourist attractions in the mornings. However I only rate 3 stars because the pool was closed and this was the main reason we booked here. The weather was consistently in high 80's so how silly not to extend the season when it's so hot. We enjoyed bar food on our first night so the next night we arrived back to eat around 10pm as we knew they serve until 1030pm but the kitchen was closed, not great. Would stay again but will compare to other places with regards to the pool.

The best feature of this hotel is its location--a mere 16 minute walk to the Capitol grounds and close to other places of interest such as the main train station (Union Station) and The Wharf. It also has nice and safe places to walk in the immediate area. The hotel also offers a shuttle to the Capitol every 30 minutes from 7 to 10 am. We didn't bring a car there so I can't comment on parking. The room was nice and clean, but you can't control the temperature. However, you can call the desk and they'll adjust. The hotel is quiet. The front desk staff was responsive and gave us a map of nearby attractions and places to eat when we first got there. They were courteous and allowed us to check out at 12 pm instead of 11 am. Plus, they kept and secured our bags after we checked out so we could see the city one last time before coming back and taking off. They offer continental breakfast but it costs about $9. Overall, if I were to visit DC again, I would choose to stay there again.

I’d sworn off Marriott for the longest time, but saw a good rate and wanted to give this hotel a go since I’d never stayed at a Ritz-Carlton. I’ll start with the good - the staff were friendly and very professional and the location was nice. The rooms were sizable and a bit outdated but decently maintained. However, it’s clearer to me more than ever that Marriott is no longer capable of a delivering a 5 Star hotel experience. They have value engineered their way to 4 Stars max at their Ritz, Luxury, and Design properties. A 5 Star hotel should feel inviting and comforting. You shouldn’t have to worry about anything, and the hotel should anticipate your needs and even go above and beyond. This is not possible when you’re cutting corners to save costs. The 5 Star experience is ruined when you try to make an extra dollar off your guests. What’s next - charging extra to run the air conditioner under 70 degrees? My generally good experience was flipped on its head by the shocking lack of service. Maybe try the Rosewood or Four Seasons if you want a real 5 Star hotel experience.

I would like to say thank you to Damir Omirali for exceptional service. An issue with our room lock was handled and Damir upgraded me to an amazing suite that was far beyond my expectations. This proactive and generous solution is the mark of a world-class hotel. The hotel is welcoming and all stuff team works perfectly. Rooms are spacious. The location is central and quiet

I’ve stayed in many hotels in DC for work, including the Ritz Carlton in Georgetown but this is the best I’ve seen. The service is absolutely exceptional; people are always going out of their way to help and when we missed cookie hour this evening, Eli from the front desk brought us up six different kinds of cookies and the recipe cards. We were amazed. The room is spacious and has so many practical things that are often overlooked: multiple luggage stands, a large closet with lots of hangers, a steamer, a makeup mirror with a light at eye level, a place to put your leg up to shave in the shower, diptyque products in the bathroom, a space to put things in the mini fridge. It really doesn’t get better than this in DC.

I actually didn't stay here but am totally down to consider it the next time I travel. I went to a conference here and here are my perceptions: 1) Top notch service. The wait-staff and cleaning personnel were very professional, helpful, and pleasant. 2) The in-house bakery was amazing! I called the Ritz-Carlton afterwards to ask about where I could purchase their pastries. I have NEVER had such fantastic muffins! I don't normally care much for muffins. But these muffins were other worldly! In over 60 years I have only found one muffin in the competition. Sorry Mom, although your blueberry muffins destroyed every other muffin I've had, their muffins top even yours! Oh, and their sandwiches were also incredible! 3) The venue was very classy.

As visible in my threefold five-star choice, i am to 100% happy with the lovely AND CLEAN room I had, the friendly and helpful staff I met and the location which suited my wishes very well indeed.Also the food I had was delicious. BUT one thing overshadowed all these positive impressions and marred my enjoyment of the food massively. It is the reason I won’t be choosing Marriot hotels in spite of the marvellous way I was treated. I can’t enjoy bring well treated and looked after and having my needs and wishes fulfilled when the animals whose products I am served have to spend their massively shortened lives in abject misery, deprived of everything they need to live a healthy and painfree life, mostly dying horrible deaths. I am especially talking about the chickens whose eggs and meat I was served. Marriot‘s promised to alleviate at least some of the cruelty by switching to cage-free eggs. This promise has not been upheld. I know myself that, having been able to afford stays in various Marriot hotels, I definitely could pay an appropriate supplement for food that does not stick in my throat because it comes from the lifelong massive suffering of other sentient beings. So - no more Marriot for me until I can be sure that Marriot‘s is keeping their word. Elisabeth Sidler

⭐️⭐️⭐️⭐️⭐️ (5/5) Two wonderful stays at The Ritz-Carlton, Washington, D.C. — excellent service, beautifully appointed rooms, and a genuinely attentive staff that exemplifies the Ritz-Carlton standard. Every interaction felt thoughtful, and the team went above and beyond to make the experience seamless. This property truly represents the brand at its best — unlike my stay at the Ritz in Singapore, where a sudden corporate occupation noticeably affected the guest experience. The D.C. location, by contrast, remains gracious, polished, and true to the spirit of Ritz-Carlton hospitality.

Booked a 2-night stay for a birthday staycation and chose the property based on brand and it being one of the higher end properties in the Marriott portfolio. Needless to say, it was everything we thought it would be and more. Paid for the upgraded club level lounge access and it was well worth it. Upon reaching the hotel, the front-desk staff was incredibly welcoming and inviting. Ian took the time to carefully explain the details about the property and give us additional information on the club level access. It turned out that since we planned on remaining at the hotel for the majority of the stay, the club level access was perfect for the experience we were looking for. We were offered a glass of champagne on the way to the elevator and we were off to experience the hotel in all its splendor. Upon reaching the room, the dining staff had arranged for a birthday cake that was in the shape of the Washington monument. It took us by surprised and was an appreciated gesture. The cake was also very tasty and well presented. At the club level lounge, Mei and Beri and a handful of other very well-trained staff members were there taking care of us throughout our stay. They took time to get to know us personally and made sure we had whatever we needed to satisfy different food or drink cravings. Cocktails were available to order, snacks, meals, and very well-crafted desserts. Upon checking out, the hotel had arranged for pumpkin spice lattes to be given to guests near the front-desk. The staff member who was handing out the lattes, helped us move our luggage into our uber and then helped escort one of us, who was initially busy checking out, over to the car. Needless to say, the service and high-quality staff really made this trip extra special. We truly enjoyed our stay and would love to make another trip back next year! If you are a Marriott rewards member, this property is a fantastic use of points and worth every single one. Enjoy!

As Hampton Inns go, this one was pretty good. We had a corner room that was a little funky in the layout but was very quiet and spacious for a standard room. We did not hear any noise from adjacent rooms. The bathrooms could use updating (I’m not a fan of dingy bathtubs with flappy shower curtains) Tile and grout were stained but overall it was clean. The beds were comfortable. While insects and vermin are an unfortunate problem in DC, I am happy to report that this particular Hampton Inn had no such issues. The location is perfect for visiting the White House, Capitol, etc, as well as the Smithsonian museums. All are either a doable walk or short drive away. Breakfast was typical Hampton Inn fare. Front desk will happily store your luggage if needed. Parking is costly.

We enjoyed our stay here. Rooms are smaller than a standard Hampton Inn & Suites, but were adequate for our needs. Location is a plus as it is near the White House and the Farragut West Metro station. Breakfast was great. Clean rooms and staff was nice and helpful. The only drawback was one of the elevators was out of service, so there was high traffic during busy times.

I enjoyed our five day stay at the hotel, until the last morning. Checkout wasn’t until noon, so I spent my time having breakfast at a nearby restaurant and then I visited a jewelry store before returning to the hotel. Upon returning my room key stopped working and I wasn’t able to use it on the elevator to get to my room. At the front desk, the male clerk checked our reservations and asked for my ID. He informed me since my husband booked the room, my name wasn’t on the reservations. He said that they hadn’t done anything to make the room key stop working. It had to be a building that I had visited that deactivated my card. He said I had to have my husband text him to verify that I was supposed to be in the room. I told him my husband was attending a conference and I wasn’t certain that he would answer right away. I sat in the lobby for about 15 minutes waiting for my husband’s response. My husband arrived at the hotel and discovered his room key had also stopped working. The same desk clerk asked him for his ID and gave him a new room key. Checkout time was at noon and this happened around 11:00 am. I will never stay at this Hampton Inn due to the inconvenience I experienced.

Amazing location. Typically smaller rooms for older buildings. The broken elevator seems to be a theme. Its annoying during the day when there is a lot of foot traffic but after 6pm not an issue. Nice hotel. Going to be back in DC next month for 10 straight days. This will be the place we stay again.

First positive review on the breakfast and houskeeping staff! Next the ladies during the week were kind and helpful. Very close to all the main sites and train. I give you a poor rating for your week end front desk. They were short and not helpful at all. Acted like we bothered him. We had 2 rooms both ac temp @ 78-81 at night. Even though we turned down the temp. Appeared to be programmed yet denied. Started asking for maintenance and a fan after the second night. Finally got a fan after multiple asking and days. Had to ask for more towels two different times, from lack of cleaning service. Elevator is still broken after a month. For the amount we were charged i was very disappointed. Would not recommend for a future stay.

Should’ve been a a nice stay but it was not great. Our room had a weird AC that was loud and kept us up throughout the night. The elevator was out of order so had to walk up and down 8 flights of stairs. I felt really bad for the elderly folks that were staying here. Juices at breakfast were obviously watered down. But breakfast was not bad. Parking is a racket. 55/a night. Street parking was safe and plentiful. There was also 17/night parking a block away.

Giving two stars, because breakfast and coffee was decent. During my stay, one elevator was out of service, the other would routinely stop working and get stuck on various floors. A number of people in my party had issues with their rooms as well. Mine had a leak from the air conditioner, drenching the carpeting, and making the room smell wet. When maintenance came they vacuumed up the water and left a large fan to dry it. But the leak continued! One person in my group didn't get a room because apparently the hotel didn't have enough, even though we booked far in advance. There are a number of other hotels in the area, avoid this one at all costs.

I’ve now stated this Hilton location twice with family. Good size clean room with all the amenities. Awesome central hangout area, where the restaurant and bar are housed. Good pool and very, very warm Jacuzzi water. The shower next to the Jacuzzi is also not to be missed cause it also runs nice and hot to get the chlorine off of yourself. Staff are kind and even served us five minutes before the closing time of the restaurant because we didn’t check the time

Solid 4-star classic Hilton establishment. Cost is a bit excessive, especially the parking which is outrageous at $60 per night. However, the staff are the shining stars of this hotel, along with probably one of the best hotel complementary breakfasts you'll find. Made for a great start to some very hectic days. It really was nice to get back to this hotel every night and from which to start another day.

This was a wonderful place to stay for a week's vacation in DC. Thao checked us in and was very personable, even texting us to see how our trip was going and to say goodbye and safe travels on our last day. Sadly, the government shutdown altered our sightseeing plans. However, the concierge Franco assisted us with information about tours and the nearest Metro stations. We really enjoyed the guided tour he arranged for us. Navigating the Metro was fairly simple and Metro personnel were very helpful. We went out sightseeing every day. We felt very safe throughout our stay. The complementary breakfast buffet, including a made-to-order omelet station, was excellent. And the nightly happy hour snacks and drinks were also a nice feature. The District restaurant was quite good and our server Mahlet could not have been nicer or more helpful. We did not have a chance to use the pool or spa but will be prepared next time. The fruit-infused water and occasional cookies outside the District Club's office was also a nice touch. I would highly recommend The District, a Hilton Club.

Other than the initial confusion of not knowing the Hilton Club is stacked on top of the embassy suites, we had a wonderful stay. The breakfast every morning is delicious. The house restaurant and bar is superb/top notch. They have a nice pool area with a hot tub. They also have a nice gym just above the pool area on the 2nd floor. Only thing I didn't like is how warm and humid the gym is because the heat and moisture from the pool area rises up. We would definitely stay here again.

Wonderful place to stay with great perks, including a complimentary evening reception and a delicious made-to-order breakfast! The rooms are clean, spacious, and very comfortable. The customer service was outstanding—Thao was especially wonderful, always making sure everything I needed was taken care of quickly. I highly recommend this hotel for both comfort and excellent hospitality!

“Exceptional Stay at Embassy Suites Hilton Beautiful, Clean, and Outstanding Service”⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ (If I could give 20 stars, I would!) My stay at the Embassy Suites Hilton in Washington, D.C. Babyyyyy, this hotel was top notch! From start to finish, everything exceeded my expectations. First off, the entrance alone set the tone absolutely beautiful. The moment we stepped out of the car, we were greeted by an amazing staff member, an older gentleman whose name I didn’t catch, but he was so kind and helpful. He showed us exactly where to park and even gave us directions for getting back on the road after our trip. At the front desk, I was welcomed by Cara, who I’d already been chatting with before my arrival. She was so sweet, accommodating, and professional. I was in town for a concert with friends, and even though my room was originally on a different floor, she went out of her way to make sure I was moved to the same floor as my group that kind of customer service is everything! Now let’s talk amenities as she checked me in, Cara told me about the complimentary happy hour (yes, two free drinks from 5:30–7:00 PM!) and a $25 credit for the store or restaurant. The aesthetics of the hotel were chef’s kiss the stylish bar area, plenty of seating, the beautiful pool, and the stunning indoor fountain waterfall that added such a relaxing, upscale vibe. When I got to my room, I was so excited. I was upgraded to a Diplomat King Suite, and it was beautiful! The room smelled fresh and clean, and seeing my name pop up on the TV was such a nice touch it’s the little things for me. The suite had a separate living and dining area, a microwave, fridge, and even a sink. There was also a sleeper sofa in the living room I didn’t need it since I was staying solo, but it’s great to know it’s there for families or groups. The bathroom was spotless and fully stocked, and the bedroom was spacious, clean, and comfortable with a huge King bed, a large mirror, and a lovely view. The bed was incredibly comfortable, and I had such a good night’s sleep. Now, breakfast the spread was delicious! They had scrambled eggs, bacon, sausage, bagels, and more. The coffee wasn’t my favorite, but everything else was fresh and well-prepared. I would’ve loved to see turkey bacon or sausage as an option, but overall, it was satisfying. Plus, they had a made-to-order station where you can customize omelets and more I loved that feature! Every staff member I encountered was friendly, courteous, and attentive. The service was consistent from check-in to checkout, and it truly made a difference. Oh, and did I mention this was my first time in D.C.? This hotel made my first visit unforgettable. I’m definitely coming back to the Embassy Suites Hilton on my next trip to Washington, D.C. hands down the perfect hotel for this experience! 🌟

The impression upon entry sets you up for grandeur. I was less impressed with the room we ended up with. It was clean and sufficient but I felt the room didnt reach the stature expected from a Hilton Hotel. Our rooms looked directly into other rooms and both the windows had a whitish film on the glass preventing clear viewing. Our mini fridge was leaking as well. Im sure this isnt the case for all Hilton hotels but I probably wouldnt return to this particular one. The costs/ exterior looks are representative of the area. "Presidential".

I recently finished my stay at the Kimpton Banneker hotel and it was amazing. From start to finish, the staff was very helpful and helped with all of my questions and needs. Specifically Cassandra, she was very knowledgeable and helpful as she assisted me with both checking in and checking out. She was polite and made sure my stay was the best overall experience. I started and finished my vacation with peace of mind knowing I was in good hands. The doormen were also very friendly, would definitely stay again!

Very disappointed in our stay. We checked in on Friday and by Saturday morning there was a urine stain in front of our door that we had to step over leaving our room. (There was one other room in the nook. We didn’t have pets with us) Wednesday when we checked out, 5 days later, the urine stain was still there. If you are pet friendly you should be guest friendly also and clean it up. We ordered pizza after a long day of site seeing. My husband went downstairs for cold drinks after finding the ice machine was not plumbed to work. The dasher was downstairs with the pizza. He asked 3 times if it were for us and dasher said “yes, take it” and left. Turns out it was not our order. We thought they simply forgot mushrooms. Several minutes later a front desk girl knocked, pointed at the pizza and told my husband “this is your order” in a nasty tone and took it away. She said absolutely nothing else. She acted like he stole something and he was telling her as she walked away that the guy said it was his and he asked 3 times. At that point everything begins to jump out and I noticed the mold that covered the shower grout and started imagining everything was dirty- the urine stain, the mold, the nasty tone. My mind begins racing. Were the sheets actually clean? Did they disinfect the touchpoints- door handles, remote, faucets??? I travel a lot for work and personal and this was not a good experience. They even charged us $145 for “amenities” which were WiFi, drip coffee in the lobby in the morning, restaurant on site ($50-100 pp), peloton bikes, 2 bikes in the lobby you could borrow. They didn’t have a hot tub, pool, sauna, not even a microwave. Every hotel I stay on has all these “amenities” except the bicycles to borrow included for free. And never have I stayed somewhere that dog pee was left for at least 5 days outside my door. As you can tell from the length of this review it was quite shocking from any hotel much less one marked as a 4 star. If you stay I hope it is a better experience than my husband and I had. I highly recommend choosing another hotel with so many choices in the DC area.

My wife and I recently spent a weekend in DC and had a good stay. The room was very clean, common areas have interesting art pieces and the location was convenient. A coffee maker would’ve been nice but it wasn’t a big deal The valet service was very convenient and the valets were on the ball. One problem we had was our passenger side window, which is damaged, was lowered for some reason and it was a pain to manually put it back into position while sitting in front of the hotel. I don’t know why there would be a need to lower any of the windows in the first place.

I think my room had bed bugs. After my 1st night I woke up with bites on my fingers and one on my face. My third night, I had bites by my elbows feet and arms. By the time I went home I was welted. I called the hotel and asked to speak to a manager. I shared all my experience and was asked to email my complaint and and photos which I did. But was never contacted. Room. 214 Don't Get ne wrong, the place was clean and well kept, staff was amazing ing and kind. When I got home I didn't bring my luggage inside and I stripped my clothes at the door. Bagged everything and added strait to the washer/hot water. Also left my suitcase in the hot sun for 3 days.

Sleeping on the street side is like sleeping in the street. You can hear all the traffic, and the windows are poorly insulated. They couldn’t give me another room on the quieter side, so I had to find another hotel in the middle of my stay. Not ideal.

Not worthy of the Kimpton brand. Noisy A/C, lots of street noise all night on the road side, and the back side starts at 5:30am with trucks backing in; bed bugs are rampant and there is no mattress cover, so it’s just a thin sheet between you and the sweat and grime of previous guests and their dogs; bathrooms, while nice, have blackened stains in the shower grout (maybe mold); there are no snacks or drinks or vending, but they do sell over priced small bottles of coke or sprite and small bags of potato chips from behind the front desk for a small fortune; and then there’s the $25 a day plus tax hidden “amenities fee.” Don’t be fooled. The staff is kind, but you could spend $25-$50 more a night and stay someplace that pays attention to details.

I couldn’t say enough about how amazing the hotel was. I’d particularly want to highlight the experience we’ve received from the entire team at Kimpton Banneker. From the moment of checking in, everyone was so friendly and accommodating, especially with two wild young kids. I want to give a special shout out to Gigi and Helen, they both went above and beyond to make our trip memorable, especially for our 6 year old boy who was celebrating his birthday. I’d like to say the kids’ fondest memory of the trip was meeting them! Can’t wait to visit DC again and stay at this lovely hotel.

The room and location weren't bad, but unfortunately overshadowed by the absolutely horrendous service and a few incompetent staff members. Checking in - the lady checking me in had no clue what she was doing. She took my ID and disappeared for about 20 minutes. She was a very poor communicator and almost everything she said was incomprehensible. After she got back, she handed my ID and mumbled something. I didn't quite understand and waited a bit more. Eventually I asked again and eventually understood that she didn't know how to check people in and I had to come back when there was a manager in 1.5h. I come back when there was a "manager". There was no actual manager there, she got some younger guy who was working the desk with her now to do it. He seemed visibly frustrated with her as well. Now - when I get home after my trip, I've been billed twice. I call them up, and once again, the person on the phone says they don't know what they are doing and to call back in a few days when a "manager" is on site. I call back, and there's no manager. The guy on the phone says he can do it though, and whoever I spoke to before has no clue what they're talking about. He eventually fixes it though. Advice to management - train people before putting them on the front desk. Make sure they can speak English - English is my second language and I've done the work to speak it properly. People working in services should be able to communicate at the bare minimum at a high school level. Below that is just insulting to the customer. The last guy I spoke to, Jose, was solid.

I wouldn’t stay here again. Service is bad. They don’t answer the phone and if you need anything, they make you go downstairs and get it yourself. Honestly, there’s no point of the phone because they either put you on hold for long periods of time or they can’t help. There’s no water in the rooms, like come on… water?! They don’t clean the rooms, only make the bed. Our bathroom sink just sprinkled and wasn’t functionally running. I told them about it and nothing was fixed. Like others have said, just book another hotel for peace of mind. This place is frustrating.

My husband and I have stayed at Hyatt Place Georgetown numerous times over the past several years. The staff has always been cordial and competent. In particular, I would like to commend Derek, our favorite valet. His attentiveness, friendliness and availability has made him stand out. He is eager to please and always greets us with a smile.

Clean, comfortable, well-maintained hotel, well-located if you need to be in the West End of DC, but farther from some of the tourist sites. Between a couple metro lines, but several blocks from each. Quieter, less-touristy location than area closer to the Mall. Good value on points if you're a World of Hyatt member. Breakfast was fine,though gets picked over pretty quickly.

The level of redness and hostility from their front desk team is unmatchable I have walked down there from next door hotel Hilton and after talking with a nice gentlemen he offered he potentially may be able to give me a nicer room because i am coming from next door hotel but after i booked and brought my stuff a rude and crazy lady named “LAVELE” who seemed to be very unhappy with her job and my stay bc she admitted i am “TYPE OF GUEST” that she would love if they refund , so she has jumped in TOOK THINGS PERSONAL AND DECIDED TO POWER FIGHT ME TO PUT ME IN THE MOST BASIC ROOM and they saying its non-refundable i wouldn’t even make the change to come here from next door hotel if i knew this is how they are going to ruining 3 days stay at the hotel that i now hate and have to be stuck with it UPDATE : The nice polite gentleman RITCHIE was able to save the day and deescalated

I stayed at this hotel with my family for 2 days. The staff was courteous and check-in was smooth, and overall the stay was pleasant — until checkout. Unfortunately, the experience took a turn when I received my car back from valet parking with a large crack and a noticeable bend. I had not used the car during my stay and had opted for valet parking the entire time. I immediately raised a complaint, and the manager assured me that a claim would be filed from their end. It’s now been over a month since the incident, and I have received no communication from their insurance or management. This lack of follow-up and accountability is extremely disappointing. I strongly advise against using the valet parking service at this hotel. What happened to us was a tragedy, and the absence of any resolution makes it worse.

UPDATE: My 9-day stay was fine--EXCEPT today Aug 18 (7 days after check-out) I am still waiting for my $900 security deposit to be credited back to my Visa card. I called and the rep said it could take up to six days. In the last two weeks, I also have stayed at the Raleigh Sheraton and the Tabard Inn, and both of them credited back the deposits instantly. My nine-day stay started Aug 2nd and I arrived tired from Winter Park, Fla. (after two days first at another DuPont Circle hotel.) Immediately, at the front desk, "Onamica," lifted my mood and refreshed my spirits. Instantly, she made my holiday begin with her cheerfulness, honed expertise, and her volunteered explanations about how to maximize my time at this Hyatt. One thing I've learned is that when booking this Hyatt (or others) (through a "3rd party") I should have told Hyatt about that offered rate--and Hyatt would have matched it. Then one has credits with this chain for climbing its membership ranks which have rewards. As it is, I'm sort of a ghost guest lol

Spacious room, very good location for our touristy family trip to DC. But what a scam on pricing. I booked a room for 3 nights, but the price I thought I was getting only applied to the first night. "Oh, the price changes daily" -- didn't tell me that. I booked and noted we'd get Fed employee (military, no less) discount when we arrived like all other hotels. Nope. "You'd have to cancel this reservation [as I'm standing at check-in desk] and make a new one, and you can only do that online, not with me." "Destination charge" also not priced at reservation, told at checkout the $33/day was for the wi-fi, the amenities of coffee and bottled water (really?) which we were told were free by the bellman who brought up our luggage. And as I checked out, the guest at the counter next to me asked for courtesy late checkout at noon rather than 11 AM and was told a flat no. We had a 3-day stay and were told that the 3rd day was free. But boy it was not free since they still levied destination fee and plowed extra charges into the 2nd day without telling me they were upcharging. And, my goodness, the bizarre bucktoothed woodchuck and other supposedly whimsical animals (and people) really bordered on grotesque. Good hotel but lousy pricing not well explained during reservation process, not accommodated at checkin and checkout. Maybe this hotel figures they don't have to keep customers happy since DC is awash in tourists and business travel. But I have a long memory. I'll never be back.

We stayed here in July. In terms of positives, the room was very big and spacious and generally clean. It was a really good location too. However, I have two main complaints. Its a really big hotel and I think housekeeping is done in a rushed manner to try and get through the rooms. One day for example, they didn't replace the cups and tea in the room and on another day they just took my own personal hair towel (which was hung up - not on the floor) and it got lost amongst all the other towels and laundry. It was a gift from my (deceased) mum. I reported it immediately but the staff were simply not interested. I got fobbed off for four days. Eventually I got the line manager involved (on the last day) and they finally admitted they could not locate my towel. It had significant sentimental value and they made no effort with it or to compensate me. And it was hung up in my room. Housekeeping took it without permission. And my secomd issue, like others have mentioned, you think you have paid in advance and the hotel have some bizarre policy (which I have never encountered EVER on my travels) whereby they charge you random daily rates during your actual stay and what you think you paid is merely offset against what they want to charge you at the end. Its very vague and dishonest and overall the horrible overall experience has put me off ever staying with the Sonesta brand again. I deleted the app and asked them not to contact me again.

Great hotel in a great location. You can walk to the Capitol and many of the house or senate buildings. It’s very close to union station and they can quickly help you get a cab or there are usually scooters and bikes nearby. The hotel and rooms felt clean and spacious. The bed was comfortable and I appreciated the motion activated lights in the closet with plenty of hangers. The bathrooms are nice sized. I do feel like they could have been a bit more deep cleaned. My room was nice and quiet. It was a bit strange having windows that opened directly into a large conference space. I appreciated all the drapes and room darkening so that I could sleep well and have privacy. I wasn’t able to eat at the hotel because of my schedule, I wish they would offer earlier room service. I also would have liked more breakfast options. The $12 credit per day to use at their restaurant would be nice to have refunded when you dont even use it. Staff is polite and helpful. I did have one front desk person who wouldn’t really listen to me when I was showing her my total differed from what I paid at booking. But I was able to get that resolved with a manager. I plan to stay here again and would recommend it.

Let me tell you about our experience at this hotel. The hotel is very clean, nice, and upscale. Jose who works the front counter to check in is a very nice 👍 and respectful guy to everyone and every guests 👍. The other people should take learning advice from him. This hotel mainly caters to company's or people holding meetings or events their not really a family oriented hotel with children. The restaurant that joins the hotel food is okay small portions and really expensive. Hopefully you don't get room 429 because the beds are horrible! Woke up every morning with back hurting. I'm assuming there was a very large human who been in this room for awhile because both beds felt like a meteorite hit the mattress sleeping in a hole 🕳. I understand that the hotel is no smoking 🚭 and the only place to smoke is outside. I don't have a problem with that. The problem is when you or your company guests go outside to smoke they Will be attacked by the homeless people all over the place asking for money , cigarettes, and food. There is a homeless shelter across the street from hotel and they Will come get into your business and if you don't give them something they will talk shit to you and your guests. I was thinking they had some kind of security walking around the hotel telling them they can't stay here or sleep on sidewalks and benches but they don't ! Hopefully this review helps with family's with children and business people traveling to DC .

Dear Royal Sonesta Management, I would like to express my profound disappointment regarding the delayed refund of my security deposit following my stay at your hotel from October 6th to October 9th. Upon check-in, a $300 USD deposit was placed on my debit card, with the assurance of a prompt return upon checkout. Unfortunately, the funds were not released as promised. I attempted to contact the hotel via email regarding this matter and received only a generic response indicating that the process was underway. However, the funds were never released, which ultimately compelled me to initiate a bank recall. This process took approximately three weeks for me to recover my funds. The extreme inefficiency in handling this refund, coupled with the lack of effective communication, reflects a very poor standard of service, particularly for a hotel of the Royal Sonesta's caliber and when dealing with international guests. I urge the management to review your internal procedures for security deposit returns to prevent similar inconveniences for future guests. Thank you for your attention to this matter. The staff at the reception were very rude when I tried to confirm about the process of refund during my checkout

A Hidden Gem in the Heart of D.C. — Pure Class from Start to Finish I’ve stayed in many hotels across major cities, but The Royal Sonesta Washington, DC Capitol Hill left a lasting impression — not just for its impeccable design or location, but for something harder to describe: soul. From the first moment we walked through the doors, we felt it. The lobby exudes calm sophistication, like entering a private members’ club that’s both elegant and inclusive. Staff greeted us not just with politeness, but genuine interest — they seemed to truly enjoy making people feel at home. Our room was a sanctuary. High ceilings, soft lighting, luxurious bedding, and a bathroom that could rival a boutique spa. Everything felt freshly designed and thoughtfully placed — not a single corner overlooked. The details mattered: • Water bottles always restocked • Fluffy robes that made mornings better • Quiet hallways and perfect blackout curtains • Outlets everywhere (finally!) • And cleanliness? Spotless. We were just a short stroll from the Capitol, Union Station, and several beautiful parks, yet once inside the hotel, it was so quiet and peaceful it felt like we had discovered a secret. It’s rare to feel both connected to the city and so completely relaxed. The on-site dining was a true surprise — not just a convenience, but a destination. We had cocktails one night that rivaled some of the top spots in NYC. Breakfast was elegant, fresh, and unhurried. But the real luxury? The staff. Every interaction was warm, professional, and thoughtful. They remembered our names. They anticipated our needs. They made us feel like we belonged. This is not just a hotel — it’s the kind of place that becomes part of your travel memories. A place you want to return to not just because of what it offers, but because of how it feels. We left refreshed, grateful, and already planning our return. Thank you, Royal Sonesta — you’ve set a new standard.

I had a wonderful experience during my stay! Stacy at the reception was incredibly kind and professional. She made our check-in process smooth and pleasant, and her warm attitude truly made us feel welcome. Thank you, Stacy, for your exceptional service

My stay at the Hyatt House DC Convention Center was excellent from start to finish. The location is perfect, right in the heart of downtown and within walking distance to restaurants, entertainment, and the Convention Center. The staff was friendly, professional, and always willing to help with anything I needed. The room was spacious, clean, and modern with a comfortable bed, kitchenette, and great city views. It felt more like a small apartment than a hotel room, which made the stay even more enjoyable. Breakfast was fresh and convenient, and the overall atmosphere of the hotel was quiet and relaxing. I would absolutely stay here again and recommend it to anyone visiting Washington DC for business or leisure. A great experience all around, 10 out of 10!

My sister and I were in town for one night for a concert and we such a wonderful stay at Hyatt House. The staff (Oz & Roberto) were warm, welcoming, and attentive, and the atmosphere was so peaceful. We were able to get a free upgrade & the room was spacious and beautiful, and we really appreciated the small thoughtful touches from the staff that made us feel extra special. We left feeling relaxed and refreshed — We would absolutely stay here again and recommend it to anyone looking for comfort and great service!

I went for the chris brown concert. Upon arrival it was nice, right on the corner building was very nice. Check in was cool as well. Although if not from the area I would put signs up that says receptionist on 2nd floor. Bed were comfortable, however pressure in shower was low wasn't great at all, plus there were ants in my room. I did let them know they moved into another room, the pressure on the shower was even worst. They couldn't accommodate me as to take anymore off what I paid for the room because I pre paid which sucks. I wouldn't choose this hotel again at all but the area is nice

We stayed here for a few days and really enjoyed it. Very convenient, especially when traveling with a child – there was an extra bed visually separated from the main one. The hotel is clean, quiet, and well located, making it easy to get anywhere in the city. The most important thing for us – it was spotless! Breakfast, included in the room price, was also delicious. Highly recommend.

I think it's one of the best hotels I've ever stayed at. Great value, brilliantly friendly and helpful at reception. Roberto, the housekeeper, was kind, sincere, and helpful; he was delightful. The entire staff was clean, hygienic, and welcoming. I admit the breakfast was somewhat average-to-low quality, but the friendliness of the lady in charge was spectacular.

Dropped by very early on my arrival day, thinking there was no way I’d be able to get an early check in, but Ted at the front desk made it happen! I hadn’t slept in like 36 hours so it was very appreciated. Later the. same day came back to the hotel after a long convention day, thinking there was no way the bar/restaurant would still be open, but it was! Excellent service and sandwich. Ana took excellent care of me and I felt like I was staying at the Four Seasons or the Waldorf, not a Hyatt. The room was bigger and better furnished than some apartments I’ve lived in. Basically this place exceeded every expectation I had, so highly recommended.

In a very good location. Everything was right there. Walking area. Customer service started out rough but it turned around very quickly and they was very attentive to everything we needed. First the room stated it had a kitchenette but it didn't and they did tried to fix it for me. But I stayed in the room anyway. That was the only real problem I had. Other than that, we had an amazing time there. They listen to everything we needed.

Great place to come relax and have a good meal, and low calorie alcholic beverage. Excellent views of the Navy Yard area.

Love this place. Great views and people. Food is pretty good too. However the food options are limited in the sometimes because it is too hot to cook?

Excellent service at navy yard location and the bartenders definitely know what they are doing S/O to Marium 10/10

We love this place! Life feels just right when we find the time in the day to swim and relax up in the pool and club. The staff is fabulous! Attentive, remembers drinks, welcoming, etc. A very comfortable experience that makes city living all the better.

The pool is very beautiful. Drinks could be a little stronger plus the elevator in the parking garage was broken. (Minus 1 star)

Was unable to get in the pool, not enough waitstaff which made service so slow. So waiting for food/water on a hot day where you can't get in the pool was awful

Navy Yard has always been my favorite place to relax and the staff at Penthouse are above and beyond. Super grateful for them.

The front desk lied to me regarding the bicycles. They were available and sitting in front but they said they couldn’t allow me to take it because they had no safety lights. When I looked for myself, the safety rear and front light were both there. I informed the hotel just to be given another excuse. Also, the hotel took my garments for pressing and delivered them with black stains. I had to go to my important meeting with dirty clothes as a result. I literally just asked for the hotel to pay for the cleaning of the staining it caused. Instead of the GM of the hotel swiftly resolving it, they purposefully put a claim to get some nonsense adjuster involved that didn’t investigate anything and merely denied any wrongdoing as they always do. This was a a bad experience that could have easily been resolved, but the hotel purposefully didn’t resolve it. Bad experience and bad feeling. Kyla was beyond inconsiderate and legally incorrect. Don’t recommend.

The Saint Regency Hotel is a truly enchanting place! The ambiance is exceptional, the service and food are fantastic, and the drinks and cocktails are simply great. The rooms are also beautiful, but I had to deduct one star because the beds are rather uncomfortable and you can hear the plastic sound. It's crucial to have comfortable beds for a good night's sleep, especially after a long day. I hope the hotel considers improving their bed quality to make the experience even more memorable for future guests!

My wife and I were there last night, the 25th, to attend a wedding reception. Nice venue. The food was decent. The only issue is the stairway leading from the lobby to the restrooms on the lower level. Those marble stairs are a complete hazard. They certainly would not meet any of todays building codes. Before the event started my wife slipped and fell down the last section of stairs. She's ok, a little bruised up on her hip and shins, but message to the GM of the St. Regis. Most people in America don't know that a lift is the elevator. WE'RE NOT IN ENGLAND! Yes, there is an elevator to the lower level, but most folks at first did not realize this. Change the signage to ELEVATOR!

After reading mixed reviews we almost passed on this hotel and we are very happy that we did not, our entire stay was tremendous. From the moment we arrived we felt valued as a guest receiving individual attention, almost as though you were staying with family or friends. The service was consistent and top tier all the way though, which met our expectations of a stay with St. Regis. We could certainly return in the future.

The place is exemplary and the location is amazing. The hotel is one of those rare gems in luxury and location. And yet, the sheer importance also lends an unusual snootiness to the staff here who treat guests very differently, without realizing that not every guest does arrive I a well kept suit and tie and still may be someone somewhere or he/she can afford this place. Amazing architecture and nice food options. The bar is well stocked with some amazing surprises

I stayed here for three nights during a work trip, and honestly, it exceeded my expectations. The check-in process was fast, and the front desk staff were super helpful — even gave me a list of local places to grab dinner. The room was spacious, the bed was really comfortable (and I’m picky about beds), and everything felt clean and well-maintained. The Wi-Fi worked well for Zoom meetings, and they had a desk with enough plugs — small thing, but it matters. One night I needed extra towels and someone brought them within 5 minutes. Solid experience from start to finish.

As a Marriott Ambassador with nearly 2,000 nights stayed, this was one of the most disappointing experiences I’ve had. No welcome letter. No upgrade offered. I walked into my room to find a bug sitting on the bed — not exactly the St. Regis standard. Only after reporting it was I moved to a larger room that was apparently available all along. Staff made little effort to acknowledge or recover the situation. I was also misinformed about breakfast — led to believe it was complimentary, only to be charged at checkout. For a brand that’s supposed to define luxury, this felt careless and unworthy of the Marriott name. I hope management reaches out — this property has serious work to do.

Awesome place!!!!!! Ocean Dunes was a great park to cool off on a hot summer day. Staff was very cool and helpful, lifeguards where all over. The snack area was clean & cozy. My children and I had a blast. Also the mini golf is fun, had to put the 18 holes. Will definitely go back

Great place to be and not crowded! Something for everyone from young to old. Lifeguards do an excellent job keeping an eye on things especially when the parents that let their children run wild don’t! Y’all need to update your website stating $11.50 to get in and charging $15 per person. I asked was it because it’s the 4th of July she said no!

I took my daughter here on a Monday. We paid $23. Great price! It was our first time there. My daughter had so much fun. The restroom is old but clean. I would say the place is clean overall. We paid $14.99 for 3 chicken tenders and medium fries. I think it is overpriced. We didn't know we can take our own food. Next time we will do that. The reason I gave three starts is because of how unprofessional the staff is. Especially the girls in the food court. They snatched tickets and ignore customers. They look like someone forced them do the work and acted like they were handling the food for free. They kept talking even after they saw me standing waiting for them to prepare the food. They literally took about 3 minutes to get up and do my order. Mind you they are delaying to warm up some chicken tenders. I would say most of them need to learn how to be professional. Anyways the whole place seems to be managed by teenagers. I think they need someone who is older more experienced in hospitality to learn from. I am still going to back since the price is affordable. We get what we pay for.

The pool was very crowded. The kids enjoyed the slide. The adults enjoyed the mini golf.

It was the perfect setup for a day to spend with my toddler. We walked right in no wait and it wasn’t too busy. Peak weekend hours too. The lifeguards and staff were friendly, but still enforced the pool rules in a polite manner. Great price too!

Update: My kids had fun at this water park. There was plenty of parking for a hot Saturday and it wasn't too crowded. We were able to find chairs in the shade. Food is available for purchase. No outside is allowed, but I was confused because I saw a lot visitors with outside food. I also did not enjoy the music played by other guests. This is a nice sized, kid-friendly water park with separate water areas. There is a kiddie pool, a splash area, a lap pool, two slides, and a separate pool for kids to play/swim. There are plenty of life guards too and they have safety vests free for kids. There are plenty of seating areas including grass on the perimeter. We went on a weekday so it was not too busy. The admission fee is very reasonable. You cannot bring any food in, only water, but the onsite food for sale (burgers, pizza, chicken nuggets, fries) is reasonably priced. They do have picnic tables outside the fence if you want to bring a picnic. The shower/changing could use some attention. Parking is free. Overall, my 5- and 3-year olds had a fun day!

3 stars due to the water not being as clean as it should be and the bathrooms not being updated or clean as they should, but.... This water park has stood firm thru time. I visited when I was a child and now I bring my children here to play. They have 3 pools. A baby splash pool, an olympic lap pool, and a 3 level play pool. They have two big waterslides and a water playground. They have a food and drinks place if you get hungry and as many life vests as your party might need. They also offer swimming classes and you can book parties as well. Prices are affordable and there is always a lifeguard on post. We will continue to visit this water park for more.