The 50 best value hotels in Palermo

The Villa Igiea was our closing hotel during our Sicilian adventure, and it was indeed the star at the top of the Christmas tree. With its lovely historic setting overlooking the port of Palermo, the hotel building itself is a gorgeous blend of times past, present, and even future as they work to improve their facilities. The staff were all so warm and welcoming. The service in all the restaurants and bars was perfect, particularly at our dinner at Florio. Amazing. While the location makes it too far to walk to the theaters or the historic center, it is a welcome respite from the busy streets of Palermo. Thank you, Villa Igiea, for a delightful close to our vacation in Sicily.

We stayed at the hotel for two nights. The location was perfect for us as it was just outside the busiest part of Palermo. The building is beautiful and historic(including spectacular views of the bay and surrounding mountains). From the moment we checked in and until we left, the staff could not have done enough for us. We had arrived after some long traveling and the took extra care to ensure our comfort by quickly getting us in our room, offering refreshments and securing reservations at their primary restaurant, Florio. We found the food to be very good, the bar active and entertaining and the patio overlooking the bay very calming and inviting. Upon leaving, they packed us very njce bags of breakfast items for each of us in our party as we had an early departure. It was a very nice touch. If you’re looking for true 5 star accommodations while in Palermo, Villa Igiea is the best spot. Arrivederci per ora, torneremo!

My mother and I just spent 2.5 week in Sicily and this hotel was our favorite. The location and grounds were outstanding. The food was excellent and the service was top notch. Roberto Supporta (we asked for his full name) was absolutely incredible. He would consistently go above and beyond anything that was asked of him. We looked forward to seeing him at the different restaurants at lunch and at cocktail hour every day. .i hope that the owners of this establishment know what a dedicated gentleman they have working for them. Wonderful hotel… highly recommend!!!

Dear Villa Igea Hotel team, We are forever grateful for the enchanting experience you crafted for our wedding day, a celebration that will be etched in our hearts forever. From the impeccable organization to the meticulous attention to detail, every aspect was absolutely flawless. To our extraordinary chef, your culinary mastery wowed our guests with a menu that was both divine and unforgettable. The flavors were sublime, and the praise was unanimous – a true testament to your skill and creativity. To our talented bartender, your craft cocktails were a symphony of flavors, adding a special touch to our joyous celebration. Each sip was a delight, crafted with precision and passion. To the entire service team, your professionalism and kindness ensured that every moment of our wedding day unfolded seamlessly. Your dedication to excellence shone through in every interaction, making our experience truly unforgettable. A special thank you to María Cacciabaudo for her unwavering dedication and support throughout this journey. Your efforts were the linchpin that held everything together, and we are deeply grateful for your contribution. Thank you all for turning our wedding into a magical experience that surpassed our wildest dreams. The feedback from our guests has been overwhelmingly positive, with many declaring it one of the most memorable weddings they've ever attended. Honestly, we hope to relive this magic someday! Your passion, dedication, and commitment to excellence have made our dream a reality, and we will be eternally grateful. With all our love and heartfelt gratitude. Warm regards, DIEGO Y VERONIKA.

For those who appreciate excellence and elegance…. We spent a long weekend at Villa Igiea with my family during the Palermo Half Marathon — and it was simply exceptional. The atmosphere, service, and charm of the place make it one of the most elegant hotels in Italy. A perfect blend of history, style, and warm Sicilian hospitality.

A fantastic hotel. Rooms and service perfect. Very nice and helpful staff. We liked the terrace of the hotel. Whether breakfast or dinner the view and the food were excellent. Newly learned: The drink “Colonel” (sorbet) is called “Sorbetto al limone con vodka” in Italy.

Spectacular old world waterfront property that was once a private estate that has been meticulously restored. The food is very nice and the service is excellent in most areas.In some not so much. I had a accident on a boat provided by the hotel and my leg got very banged up and bloody. I came back to the hotel and no one offered to call me a Dr. or even followed up with a phone call later to see how I was doing. A shame because that put a damper on my view of the hotel.

A disappointment. There are probably nice rooms in this hotel but mine was at ground level next to restaurant tables and definitely not worth $164. I would say $80 value at best. Ordinary breakfast. Charming staff and great location.

The hotel is very elegant. And sophiaticated. The interior is stunning. The building is very beautiful and historical. The rooms are spacious and comfortable with cozy sofas and nice pillows. The neighborhood is not nice and less secure. At the time I checked in, in the afternoon the bellboy wasn’t there and the receptionist was not offering any assistance in helping me with luggage and showing the room. It was very difficult to find it and only accessible by stairs. Definitely not what i am use to. The breakfast was not impressive by any means. No decent selection of fresh fruits. For fresh squeezed orange juice there was a surcharge. .

Obviously an old building situated in the old town, which is nice as such. Nevertheless, rooms are very dark, some more lights would definitely help. Service was ok but nothing special. Waitress attending breakfast constantly talking privately on the phone. Breakfast choice a deception - why does a 4 star hotel not provide local pastry from a bakery, but instead offers crostata and cakes from Mulino Bianco, which can be bought at any convenience store? And instead of offering canned peaches, why not get them fresh from the market, which is 50 mts away? To sum up, a hotel to pick for its location, but not a 4 star experience.

The hotel itself is quite nice, but the rooms are stuffy and not great. Had to switch rooms due to various issues with the rooms and AC units, eventually landing on a deluxe suite. Tried room service but was told we had to go down to the restaurant to place the order because of an event that night, which kind of defeats the purpose of room service (and why we chose to stay here). When doing that, they look our order without issue. Still not sure why this couldn't have been done over the phone as advertised. The food was excellent and arrived quickly. Location was also great, provided your cab knows where to drop you off. Otherwise you may need to walk through the market with your bags to arrive.

The rooms are spacious and clean. The decor is not great. Helpful staff. It is in the historic center. It is lively, but the area is not clean. Lots of restos/bars/cafes. Seven Restaurant which is 8 min away has a beautiful rooftop. Most of the area seems to cater to a younger crowd.

We found hotel on various boking sites, it was definitely available on booking.com but as wr showed up at the reception we were told they don't have any rooms available for one night. We had to check out from the previous places due to maintenence issues and just walked into this one but the attitude here was awful, very snobby and unfriendly. I would not expect it from a hotel of this standard. I don't recommend it to anyone.

Amazing hotel and great location in Palermo...a mini museum...well decorated

Our visit to Palazzo Arone dei Baroni di Valentino was nothing short of extraordinary. We were 3 women traveling by ourselves for the first time in Sicily. We wanted to find a location we would feel safe and wanted two full bathrooms in one accommodation. Therefore, we chose to stay in the two bedroom apartment. This accommodation offered us a rare glimpse into Palermo’s aristocratic past and breathtaking architecture, making it an unforgettable experience. We kept saying this palace found us… because it was such a hidden gem. It exceeded all expectations. The personal care given to us by the staff, daily and consistently, was Five Star service. I truly don’t believe I have found that personal of service in any Five Star Hotel. It was above and beyond gracious. The hosts were incredibly welcoming and knowledgeable, providing fascinating insights into the palace’s history and its place in Palermo’s cultural heritage. As well as, assisting us with any information, help, or guidance that we needed during our stay. I wouldn't ever want to stay anywhere else in Palermo.

We’ve been visiting Palazzo Arone di Valentino for many years now, and every single stay has been nothing short of fantastic. The palazzo itself is absolutely stunning full of charm, history, and elegance and it truly captures the beauty and spirit of Palermo. The owners are incredibly warm and caring, always going above and beyond to make us feel welcome and at home. It’s clear how much love and attention has gone into preserving this beautiful property, and staying there feels like stepping into a piece of Sicilian history. If you’re planning a visit to Palermo, we couldn’t recommend this place more highly it’s a true gem in the heart of the city and a perfect base for exploring everything Palermo has to offer. We’re already looking forward to our next stay!

Palazzo Valentino is perfectly located in the middle of Vittorio Emanuelle Street. You can reach every place you want to see, such as the historical centre, restaurants, bars, street food, marcato, downtown and port in a short time by walk. The apartment history goes to an old noble family. It has an aristocratic culture and offers warm and modern services. Each room has its own perfect ambience and magnificent decoration. You can stay in a room from centuries ago, wake up to the voices of artisans, and listen to the songs of Italian street artists or loud Arabic tunes. It's not easy to find a reasonable place in Palermo, I highly recommend Palazzo Valentino.

Traveled to Palermo with a group of friends for a birthday and had the most fabulous time staying at Palazzo Arone. A special thank you to Federica for helping me organize a dream celebration. The private dinner experience set up for us was truly one of the highlights of my birthday weekend—flawless service and such warm hospitality! It was a dream come true. Each room, especially the suite, was one of the most beautiful I have ever stayed in, and I can’t imagine staying anywhere else when I return to Palermo.

Rooms available in a historic - and still occupied - baron's palace on one of the main streets in old Palermo. Beautiful antique charm, plus excellent hospitality provided by our hosts Darryl and Sara.

Extraordinarily wonderful hotel in the heart of Palermo. Beautiful and varied rooms located within a still-occupied palazzo. Within walking distance of all major attractions. Just 100m from the Quatro Canti.

Nice to stay in a palace. The rooms are all different but spacious. The breakfast very good. The people very friendly.

A nice place to stay if you find yourself in the Borsa area for business. I would definitely recommend this hotel for a short term stay. The staff demonstrated excellent service and the hotel was impeccably clean. The architecture and interior design reflect a classic Italian style, and I really appreciate that they’ve maintained the originality of the place. It’s a great mix of tradition and comfort.

Perfect location, but the hotel is a lot less impressive inside than it looks from outside. The rooms and corridors are large but old. Many rooms have no real windows and face inward into the lobby area, with a lot of music until almost midnight. Breakfast is disappointing.

Went there for our Anniversary dinner. While the service was beyond excellent, my swordfish was very fishy tasting so I know it had been sitting around a while. My husband got the braciole and it was tough. Other options were very good. We stopped one evening to sit by the fountain for cocktails. Again, great service.

Front desk staff who were on night shift was unprofessional and shockingly rude. He showed attitude and anger when we told him we booked through booking.com instead of directly via hotel. We were a group of 4 and booked 2 rooms. He claimed we booked 1 person per room so only let 2 of us checking in into 1 room? He completely ruined our night in Palermo. If this hotel has issues with guests booking through third-party websites, please DO NOT list your property online in the first place. I would strongly caution anyone considering this hotel to be prepared for hostility instead of hospitality.

It's a lovely vintage hotel in a good location. The traditional service (waiters all dressed up) and quality of coffee at breakfast were particularly apprecaited. Front desk service was also good. The closing roof over the courtyard and a few other bits showed signs of wear and tear but it's a special place. We paid over the top but that was our lack of research and the time of year.

The wellness trail (jacuzzi, steam-room and sauna) is fantastic. The 90 minute session for €45 was well worth it. Clean, quiet and relaxing. The experience includes a sauna, emotional showers with flavoured water, steam bath with eucalyptus essences, hydromassage tub and relaxation area with herbal Tea room. Half way through the experience, I was served tea and water as well as some biscuits. Overall, it is an experience I recommend to anyone looking for a relaxing break in Palermo.

Truly, a grand old hotel that is impeccably maintained. The common areas as well as the hotel rooms are truly stunning and represent a bygone era. Service is impeccable and staff is very willing to help. Thoroughly enjoyed our stay for one evening and was disappointed that we did not stay at this hotel at the start of our trip.

A lovely hotel in a great location for walking in Palermo. Near enough to walk to the historic center and also close to both Theaters with their lively nightlife. The service was impeccable from the warm greeting at the door through all the restaurants and the reception desk. While there were some maintenance problems, the hotel team worked hard to find a solution. My only recommendation to the hotel is to add furniture with storage. Not one shelf in the bathroom (which was beautiful and large with an amazing shower) nor a drawer for clothes in the bedroom. A large closet at the entry was the only storage. But this inconvenience did not detract from a lovely stay. I highly recommend afternoon drinks and snacks on their rooftop terrace.

We recently had a brief but memorable stay at the Grand Hotel et des Palmes in Palermo, Sicily. The hotel is an oasis at the heart of Palermo and within a walking distance of all the main attractions in the city. The rooms are maintained impeccably. The staff everywhere in the hotel were eager and anxious to provide top quality services to their guests. The biggest highlight of our stay was the Chief Concierge, Marina. She seemed to be always there during the hours of 8-8, working tirelessly to solve all problems, be it recommending the perfect rooftop restaurant where my vegetarian wife could get a few excellent choices to arranging a picture perfect wine tasting within an hour of drive from Palermo and even finding a weighing scale just because we needed one for a particular purpose. I have traveled extensively around the world and in my humble experience, it is one of the classiest hotels in which I have ever stayed. Marina and the whole team at the Grand Hotel made our stay really memorable. Thank you!

We had a nice stay at this hotel. The common areas of the hotel were well appointed and you certainly felt like you were in a luxury property in the common areas. The room was spacious and clean and the bed comfortable. The hotel is well located for exploring the city. I wouldn’t say that the property felt as luxurious as other luxury properties and the value proposition was maybe not the best, but I think this is just an expensive city to stay in and you can’t avoid paying a lot for a good hotel but not an amazing hotel.

This is the loudest hotel I’ve ever been to in my life! The doors SLAM shut so you hear every single door shut from your room. The lobby is grand and beautiful but the rooms just seem cheap. The service is not up to par with being a 5 star hotel. Every other hotel we stayed at in Italy used WhatsApp to communicate and help with itineraries/dinner reservations/recommendations etc. This concierge doesn’t use that. They prefer to discuss over the phone or in person at the desk which is super inconvenient when we are out and about all day. Each morning we ordered coffee to the room it was a different charge. One day was free, was day was just service charge, and one day was service charge and an outrageous charge for the coffees themselves. Never been in a hotel room without a coffee maker. Pillows are sprayed with an intense perfume which is headache-inducing. Location is ideal however. Otherwise, the price is not justified and definitely not 5 stars.

I didn't stay at the hotel but I had dinner it's restaurant in the terrace. Unfortunately it has been a disappointing experience. I ordered lamb and on my plate 90% was bone. There was only about 50 gr meat. You can't charge 35 Euro. I hope they pass this to the manager of restaurant and chef. Be away from the restaurant.

We decided to “splurge” on a suite for my birthday and it was a mistake! It’s truly shocking how poorly decorated the suite is—it’s clear that 0 effort or thought for guest experience went into its design. Every single place where you could pick the cheapest option available, the cheapest option was chosen and it ruins the vibe. There are literally no wall decorations in the bedroom and the seating is laughable.If this were your spare bedroom, you would be embarrassed to have guests over. The opposite of luxurious and definitely not worth the price tag. Even with the 20% discount we received after talking with the hotel, I still feel cheated. Would you like to stay in a room that looks like a male university student decorated it (on a university student’s budget)? Choose this suite!

Disappointing and not worth the price. This hotel was a terrible value. The towels were thin, old, and smelled like vinegar. The sheets were scratchy, and the entire place was lit with harsh white fluorescent lights—there was very little charm in the rooms. I was genuinely shocked to find it cost $1000 a night. I ended up checking out early despite having booked another night. The only redeeming aspect was the staff—they were all kind and clearly good at their jobs.

I had a marvelous stay at this incredible hotel that is amazing in every way. Agostino, upon our arrival provided, us with fantastic places to see and was always helpful whenever we needed guidance. His knowledge and suggestions was incredibly helpful for a couple of New Yorkers with limited knowledge of the language, much less the city. Simply Priceless. Claudio and Danilo were excellent at both breakfast and our lunches which we were delighted to have in the Hotel. We were truly saddened to leave our home away from home in Palermo. Thank you, NH Collection, for having such an amazing staff in this incredible and beautiful place. A gem among the various accommodations. We will definitely be returning.

I had mixed feelings when I booked this hotel due to the bad reviews, but I did not find any other option during my research (that was well located and a decent price). I was surprised to see the hotel is super new, room was really big and staff is very nice. I had one of the back rooms and noise wansn’t a problem at all - but I did bring earplugs if that was the case. Anyways, hotel is really well located, has a great gym with new equipment (treadmills, weights and more) and amazing service. Breakfast was great too. I am so happy I chose to stay here.

Although the hotel is located in a busy area, the rooms are not completely quiet. The beds are very comfortable, and the overall experience reflects the usual high standards of NH collection hotels. What truly stood out was the exceptional friendliness and support of the staff. In particular, Agostino and Francesco at the reception went above and beyond to assist me when I encountered a problem, and their helpfulness made a real difference to my stay.

We had a fabulous experience at the NH in Palermo. The staff was very accommodating and helpful, the breakfast buffet was delicious and the room exceeded expectations. Highly recommend!

Excellent room, super comfortable bed, amazing sound proofing, beautiful balcony, delicious breakfast, above and beyond service during check in, advice on sites to see in Palermo... Everything was 5/5! Location also super central and steps away from main sites.

Update: Let me just add, this is a 5/5 hotel with 5/5 staff. I just noticed some less than stellar reviews, and based on the pictures and comments, I believe they are referring to the older NH hotel about 5 minutes away (facing the main street and sea). I’ve visited that hotel and I’ll just say that it is different. Happy travels! I couldn’t have asked for a better place to stay in Sicily. After arriving by boat in the pouring rain, any trace of stress disappeared the moment I met Francesco at the front desk—kind, patient, and incredibly helpful. As an attorney with a remote court hearing later that afternoon, I needed peace, quiet, and reliable internet. Choosing to stay here was one of the best decisions I made during my entire time in Italy. The room was spotless, the bed exceptionally comfortable—I slept through the night for the first time in weeks. I had planned to work from the excellent business center and library, but once I stepped into my gorgeous room with a private balcony and stunning view, I knew I wasn’t going anywhere else. The attention to detail here is remarkable. Claudio and Giulia in the restaurant greeted me warmly with tea and biscuits after my long journey—a small gesture that meant the world. Their friendly, attentive service continued throughout my stay and made every meal feel special. And the breakfast? Truly unforgettable. The fresh-squeezed juice, vibrant fruits, and even the eggplant and broccoli were perfectly prepared. An impressive variety of breads, milks, and local specialties rounded out what was hands-down the best breakfast I’ve had in my three weeks traveling across Italy. Thank you to Claudio, Giulia, and Francesco for making this stay not only comfortable and productive, but also deeply memorable. Staying here was the highlight of my trip to Sicily.

We had breakfast at the NH Hotel twice during our stay, and both times Danilo was our waiter. He was absolutely wonderful, warm, attentive, and genuinely helpful. He made us feel very welcome and went out of his way to ensure everything was perfect. It is rare to meet someone who combines professionalism with such kindness, and Danilo truly elevated our experience. Thank you, Danilo, for making our mornings so enjoyable!

I had one of my best experiences staying at this hostel. I met some great people, including one of the staff members, Alessandra, who helps create such a friendly atmosphere. We gathered on the terrace almost every night for a few hours to enjoy each other's company. All the staff members were nice, helpful, and friendly.

If I could give this place 6 stars, I would. It's in a convenient location, has a lot of amenities, great service, and a fun musical instrument theme! When we first came to this place at night, it was a bit confusing on how to get in. When you reach the front door, on the left is a doorbell button. Press that to open the front door and the gate in the lobby. Reception is on floor 2. They are very helpful there. I loved that you could get filtered water, breakfast, laundry, and luggage storage here. Besides the filtered water, everything else you had to pay a small fine for, but it's not bad at all. They even have a gluten free breakfast! They also have connections to a few trips or excursions that you can get a discount on by booking through them. Amazing place. If I ever go to Palermo again, I'm staying here.

This was the best hostel i ever stayed in. City centered,clean,friendly,not expansive and with a real atmosphère. It was a real experience, i met some people that will always be associatied with discovering palermo and for that i have to thanks Casa di Amici. If you have to book an hostel in palermo i think this is the best hostel ever Estelle and Fanny

Such a great place! If you visit Palermo stay here you will make friends and feel at home! It’s a wonderful place to visit. Everyone is so friendly and the staff at this hostel go above and beyond to make you feel comfortable.

Such a beautiful hostel with heart! Roberta, Emanuela and of course Claudia were such great hosts. The vibe here is really good! Grazie mille

This is by far the nicest hostel I've stayed in so far! Friendly staff, good social vibe, beautiful common areas. Fair prices for breakfast. Interesting Events going on! Well equipped kitchen... I could go on and on. Best you can get for this price!

The single room has no cupboard and overall the breakfast when I booked including breakfast just had one croissant and coffee, also which opens as 8 am only..So if you go earlier you don't get breakfast..After a week my mobile number and my booking details are with some scammer already who wrote me to pay again and do this and that.

Basic hotel experience, providing everything needed. Very nice spot in the middle of the center, so it's even better than I expected. Even had breakfast included. Not something fancy or fresh, but can't complain. People were kind and it was reasonably clean. Although the bathroom cabin was extremely small. Overall it's ok. You're here to sleep a few nights

Low class hotel but with good location. Rooms are simple and small. Hot Shower only work after running the water for 5min. Breakfast is poor.....no bread,only thin sliced toast bread.....breakfast room in a entrance lobby. Very Positive is the service and friendly staff on the reception. Currently the construction next door, means noise early morning but also sometimes day time. Last, there is no lift in the hotel.

Very cute hotel with amazing and very helpful customer service. They all speak English which is a big plus. The breakfast is great, the italian pastries are to die for. There are all kinds of coffees available. The rooms are very good and comfy and there is free wifi. This hotel is in the historic center of Palermo, just 3 minutes walking from Quattro Canti. Absolutely recommend this hotel to everyone.

In 1 Word : Nightmare. Give 1 star as less is not possible. The air-conditioning has a severe problem (noise, impossible to sleep): the so called manager with his ultimate intelligence concluded that I (The Client, like the great movie) was "creating the problem". Only positive: staff serving breakfast were very nice. To be avoided.. Re answer People will understand from your response, keep going like this. As a CLIENT I don't beg, I make requests.

8 day stay at this hotel, which is a very nice building in a very quiet lane just off the main tourist area, very close to pretty much everything. Accept the fact this is not a 5 star hotel but a budget alternative and everything is good. Small but adequate rooms are clean and tidy with excellent maid service each day, sheets and towels changed regular. Breakfast was more than enough to get you going each day. Coffee, cakes, bread with toaster, croissants, meat tomatos, etc. you can ask for special coffees and gluten free food is available from the staff. We had an issue with the shower doors coming off the rails (hitting my wife in the head once), told staff on reception 3 times but nothing was done, so gave up asking and put towels on the floor to catch the water. obviously been in this condition a while and will be for a while longer. apart from that all was good

Had a few issues with the shower leaking, and not the best the view from our room, but the staff were brilliant, and the location couldn't be better. Right in the centre of the city about 5 minutes walk from the Theatre. Breakfast wasn't the best but at the end of the day it's just somewhere to sleep in between exploring the city. Good hotel. Great location. Great staff. Very clean. Needs a bit of tlc to fix some issues with the shower. Amazing value none-the-less.

Excellent location and very close to the parking lot where you can park your car for €25 per day. Just make sure you get ZTL pass if entering the center on weekday, or you will get a big fine. The hotel can help you with it. There are also offices in Palermo you can get one, but to activate you will need an Italian phone number. The hotel is very secure and clean, rooms are small but comfortable. The big problem is that there is no heating in the rooms, I was freezing under two covers. The A/C unit is just for cooling and thank God, we didn’t need it as it was working like an old farm tractor and would be impossible to sleep under that noise. The unit was never cleaned, I guess. When the neighbor open the shower, you can hear it in your room. In general, the hotel is not really maintained. The first room we got was spacious, but the shower holder was broken, and the side of the shower stall was coming out of the wall when you try to close the door (and I am not even discussing the rust on the bottom of the shower as it is just an aesthetics issue). The front desk clerk found another room for us with strong walls and shower holder not broken, but on the first try, as soon as we opened the water, the shower head turned up and sprayed the bathroom wall next to the shower. The clerk said the room service will check it. “The room service” was the cleaning lady. She checked and told us that we “should hold the shower head in our hand, not use the holder”. I wonder why the holder was there in the first place. There was a fridge that didn’t work and a TV that said “No signal” on the screen, also safe box with dead batteries (or maybe not working). A lot of useless parts of “placed furniture”. The breakfast was good on the first day, the second day croissants were “of a second day freshness”, soggy...

What a gem. Great location on via Emmanuel. Staff were amazing. So helpful. Very professional and great ambassadors for Palmero. Rooms were very well appointed and comfortable. The complimentary Breakfast was great. Ordered the day before because of logistics for small kitchen and dining area. But so tasty. I highly recommend for anyone who wants to be in walking distance of old town icons. Reviews below reflect our experience.We would definitely stay here again.

This is a charming boutique hotel, very centrally located and with huge, comfortable and beautifully decorated rooms. All the staff were friendly, helpful and hugely welcoming. The breakfast room is small and your time & options need to be pre-booked but the choice was fantastic and the food excellent - certainly all we needed. Would highly recommend for a city break in Palermo.

Our stay a Palazzo Natoli in Palermo was simply wonderful. The staff was warm and helpful. A special thanks to Alicia, who was very friendly, a delight to speak with and provided excellent restaurant recommendations. The breakfast each morning was catered to our individual tastes and was fresh, varied and delicious. Our room was spacious, beautifully decorated and had balconies with fantastic views of a lively main street. We can't wait to return to Palermo and stay at Natoli again.

The hotel has excellent Wi-Fi and a prime location in the heart of the city. The team is knowledgeable and amazingly helpful. Although there’s no elevator, the staff is more than willing to carry your suitcases up the stairs. The a/c works well. The rooms are spacious, beautifully decorated, and well-maintained. The beds are comfortable, but the pillows could use an upgrade. The breakfast is truly outstanding — made to order based on your personal selections. There are egg selections, fresh squeezed juices, local specialties and pastries. They offer three sittings, starting at 7:30 AM, with only four tables available at each time — and a takeaway option. To secure a specific time slot, you must select the day before. If you need a specific time, send them a note before you arrive. The hotel is less than a 15-minute walk from the train station and a 45-minute taxi to the airport. They are happy to arrange a car transfer for you.

Rooms were clean & roomy; service was impeccable! Everyone from ladies at front desk to all other staff were very kind, assisted w transportation, recommendations…etc. Breakfast was lovely and whatever staff could do to accommodate your needs were ,et as best as possible. Location is great & safe area. Access to shopping, dinning, & taxi transport. Only draw back…no elevator. You must climb up roomy flights of stairs to get to most rooms. Above all, I would def recommend to other travelers.

My Fiancee and I stayed just one night, and the hotel made us wish we stayed more! The staff were incredibly friendly and helpful; they booked dinner for us at their recommended spot (very good), and arranged a car the next day to get us to the airport. The room was absolutely gorgeous, with crown molding. Great location; in the center of it all, but high up enough where you don’t hear much street noise. Would highly recommend this hotel to anyone staying in Palermo!

As others have written here, this place is the perfect hotel. The rooms are spacious, very well appointed, and everything in the rooms - beds, linens, showers, toiletries, demonstrated an emphasis on comfort and care. We were there in July and it was very hot, but the air conditioner worked beautifully and we slept well. The breakfast is outstanding. You do have to pick a time you want to eat, but the staff will accommodate special requests. We frequently saw people getting a small breakfast to go as they headed toward the airport. By the way, the cook is a very personable person who tries to make sure you get what you want. Finally, I have to give a huge A+ to the front desk staff. They were incredibly good at making local reservations and helping us figure out what to do. We decided to go to the beach in Cefalu on day and they helped us make reservations at a private club. They even arranged a car service because the trains went on strike the next morning. If you are staying for any length of time in Palermo, this should be your first choice.

Great service, and the front staff is kind and friendly, which is wonderful. The room was spacious enough for a night’s stay and the bathroom was clean. The air conditioning worked well, the bedding was comfortable and the curtains blocked out most of the light. We did however notice that there were silverfish under the curtains, and that the tiles near the bottom of the wall kept falling off, which indicates that it is not being maintained properly. Do note that this hotel would not be a good choice if you have accessibility issues, as the bathroom is small and the room cannot fit a wheelchair if needed (I don’t think they’re claiming to be accessibility friendly though). I would recommend it for a night’s stay, but otherwise, I would not consider this place as a good price-value.

We had a room on the 7th floor with a balcony. The view and location of the hotel was perfect for our stay. It was just far enough away from the hustle of the downtown area. We walked to and from the Opera house area with no problems. There is a gelato shop just on the corner from the hotel that has the best gelato. The hotel is situated across from the square, Teatro Politeama Garribaldi. We found it to be the best location for us. We felt safe and comfortable walking to and from the hotel after dark. We would definitely stay again.

In an excellent location and very friendly service! We were extremely satisfied with our stay here - the balcony was nice and spacious and we had a gorgeous view of the piazza outside the hotel. The rooms were a little outdated but nothing that would lead us not to rebook. What really made this hotel amazing was the rooftop bar - amazing service and even better atmosphere. I would highly recommend staying here!

Quiet, good sized room, with electronic safe and plenty of storage plus chair plus coffee abd tea making service. Large comfortable bed and good blackout curtain. Car park was off site €23 per day. Picked abd delivered by parking attendent with 20min notice. Roof top bar outstanding views, good choice of drinks but premium prices.

The hotel is centrally located. The housekeeping is excellent, with clean bed sheets provided daily. The rooms and bathrooms are spacious. A top-quality full breakfast is offered, with many options including pastries, hot breakfast items, and fresh fruit. The staff is attentive and helpful.

The rooms are tremendously clean and well appointed. The only drawback to the rooms is that this is a boutique hotel and therefore the rooms are a bit smaller than a purpose built hotel. Having said that the location of the hotel and the staff of the hotel more than make up for room size. I was so appreciative to stay at a 4 star hotel with a staff that rivals any staff of any 5 star hotel that I have stayed at. I would absolutely stay here again.

Really loved our stay. Spacious room, lovely balcony over looking the square and air con was super efficient. Could do with more wardrobe/ cupboard space but we just loved the room. It was ideal.

This is truly a remarkable hotel and you will agree once you’ve read through my comment. And yes, I too never comment unless it’s extremely good/bad. First, the interiors of this hotel are way better than the photos. I initially thought the photos were tacky for my taste but when I arrived, the high ceilings and ornate decor were classically beautiful and everything was immaculately clean. I stayed for 5 nights and my room was cleaned daily and I had breakfast there every morning as well. The daily water and chocolates were a nice touch. Fluffier pillows would have been great but I still had some good sleeps. Overall, the value is honestly amazing for the price. The real spark to this hotel though, is the stellar service of the staff. The receptionists knew my face and room number from day 1. My luggage was delayed and the staff was quick to coordinate with the airport and notify me of any updates. However, their service went beyond when I dropped my earring in the bathroom and somehow, it slipped in a crack between the wall and floor. A series of events pushed it further down and I was depressed thinking it was lost forever in a bathroom wall in Sicily… Roberto, the receptionist, promised to do their best the next morning with staff to help. I wasn’t enthusiastic. The next day, staff came - Lia and Nicola - and they indeed did their best. They tore down the wall and dug out my earring! I was so shocked and so impressed that the hotel was willing to go the extra mile for it. My boyfriend even said “I don’t think even the Ritz would do that!” 😆 I am very grateful and I will NEVER EVER doubt Sicilians again!!! 🥹 Before I left, I even met the hotel manager who knew about the situation and checked on me. Thank you again Roberto, Lia, Nicola, and other staff I didn’t get names of but were so helpful and welcoming during my stay - from receptionists to waiters in the breakfast room and cleaners. In short, this hotel is everything other 5-star reviews say AND MORE. Among the many places I have stayed at in my travels, this is one of the few I am enthusiastic about recommending and staying at again!! ❤️

We have just spent three nights at Grand Hotel Wagner and it was outstanding in every way!! Our family stayed in three rooms and each one was beautifully appointed with fabulous toiletries, nice towels, nespeesso machines, and tea pots. The hotel bar was wonderful and reasonably priced. Breakfast was included in our stay and it was a fabulous display of assorted treats. The hotel is well situated in the old section of town and as such is filled with gilded light fixtures and wonderful architectural details. But the personal service is the star of the show! Everyone was kind and friendly. The door men, the baggage porters, the front desk….all were friendly and welcoming. We have to give a special thank you to Davide who served us breakfast on two of our mornings. He is a shining example of what personal service and attention to detail should be. Davide is warm, genuine, and extremely kind. Having this personal attention was a special treat which elevated the entire experience. Well done!!

Room: 3.5/5 the decor of the rooms matches the royalty of the city, beautifully decorated. However, bathrooms are small (in line with what you find in Europe) with tight shower. Beds were extremely comfy. Some noise of the city at night - but this was not big deal to us as we knew it was what you get in the city. Service: 3.5/5 front desk is excellent (5/5). Booked us private taxi from airport and to Taromina. Rest of service was okay- took a few minutes to get drinks and did not receive new bottle of water for turn down. English not spoken well for staff outside of front desk - prepare to use google translate. Location: 5/5 great location. Easy and quick walk to the markets and main sights of Palermo. Just far enough outside the main attractions to be on the quiet side. Cleanliness: 5/5 clean in rooms and common spaces. Food: 3.5/5 we only had the breakfast at the hotel, which is reflective in ranking. Breakfast is free with a good but not great spread of foods. Omelettes and non-scrambled eggs are extra charge. Food was good but not great. Value: 4.5/5 cheap price for what you get. Vibe: 3.8/5 hotel itself is beautiful with castle-like decor and elegance.

Staying at the Hotel Wagner in Palermo was a great experience! The hotel and rooms were gorgeous and spacious. The hotel is in a great central location within walking distance of a ton of amazing food, shopping, and entertainment. All of the staff were so kind, hospitable, and helpful. Davide, whether at the breakfast buffet or behind the bar, always remembered us and made an effort to say hello and get us anything we needed. We would recommend the hotel to anyone and look forward to hopefully staying again in the future. Grazie! -Zac and Rachel Creel

What a mistake. Booked this hotel for 3 nights and found out when I got to my room that all deluxe rooms and suites are facing the Main Street. Palermo is a town of motor scooters and all night long you can hear them. I have a junior suite (paid for by me 100%) and you can listen to those motorcycles day and night. OK. The thermostats (one in the living room and one in the bedroom) will not turn on the a/c system. If you like 78 degrees make sure you ask for room 308. The front desk tried to regulate the temp to 20 degrees, 21 degrees, 22 degrees and the system will not turn on. I asked for a room that I could sleep in tonight and he said there aren't any. My suggestion is that there are many hotels in Sicily and this is not a good choice. Sorry folks, but this is an honest comment and we are here in Europe until December 28th. I guess I shouldn't have stayed at the Madarin Oriental in Munich or on a Viking ship, both of which were perfect. After tomorrow I can forget about this hotel and if you take my word for it, you should forget about it before you make your reservation.

Beautiful hotel in a renovated and repurposed palace. Service was excellent with a lot of grand salon spaces and a great bar on the main level. The rooms were beautiful, bathrooms well supplied. Very classy hotel.

I had a massage during my stay. This massage was the highlight of my time in the hotel. Laura was exceptionally skillful and gave me the most intuitive and relaxing massage. I would recommend the fitness and beauty center to everyone.

Hotel was excellent, but needs better lighting in the rooms. I had two weak bedside lamps, one floor lamp in the corner, and an overhead light by the door. There was no light at the desk area so I had to drag over the floor light. big clean comfortable rooms, excellent service, excellent location, good breakfast buffet. They were always very fast to send me the assistance and/or item that I needed.

Lovely hotel, great location, peaceful, clean! Staff was very friendly, especially F&B staff. Luca has been chatting to us every morning and being very helpful, recommending us a lot of things to do. They have very good cocktails as well. I would recommend:)!

Good hotel in a quiet location, very close to the sea/harbor and diagonally opposite the fantastic Palazzo Butera. My room was very spacious with a king size bed, large TV, plenty of storage space, a fully stocked minibar and an equally spacious bathroom with shower (which was unfortunately a bit moldy on closer inspection, so it should be improved). The air conditioning worked perfectly (was also necessary at night temperatures of 22 Gad). A big plus is the breakfast room, or rather the bar - a great roof terrace with a view of the city. Breakfast was ok, lots of cakes and croissants and generally more sweet than English - I really liked it. Service here varied a lot: some days very nice, others slightly annoyed and stressed. Concierge and reception nice. I can't say anything about the spa and parking service, I didn't use them. The hotel is not in an ultra-central location, but you can still walk quickly to the old town, Via Vittorio Emanuele and in a good 20 minutes to the cathedral, Palazzo Reale etc....

Wonderful hotel with an exceptionally friendly and helpful staff. The rooms are spacious and very clean, the breakfast buffet is small but delicious. The rooftop terrace is also very nice, offering a beautiful panoramic view, especially at sunset. We had a truly enjoyable stay here, mille grazie!

Wonderful boutique Hotel. Enjoyed out stay here while in Palermo .

I would LOVE to give this a perfect score. All the amenities were fantastic. Suite, service, spa, and breakfast/bar were outstanding! And our hosts were so very hospitable. However, there was construction work being done across the street from early in the AM hours. As a tourist from the states it took me longer to recover from jet lag. We paid for a higher end room but our sleep was disturbed by the noise. Otherwise, reserve in advance. Perfect location and walking distance to almost anywhere. Fresh squeezed blood orange at breakfast daily. The best!

A bit underwhelming. Arrived late at night due to challenges getting an Uber from the airport. Our room was ready and greeting was good. Unfortunately the cold water stopped working immediately. I realized this when I put my foot into a slow draining shower several inches deep in very hot water. I called and reception said we can switch your rooms tomorrow. It also meant couldn’t flush the toilet. The view from our original room was directly at a building under renovation and a large construction light was pointed directly at our room. Why it was pointed at the hotel at all is a mystery. The blackout drapes and storm shutters blocked most of the light. The view from the balcony was of a small street, almost an alley, with far too much trash and detritus. The area in front of the hotel was the only area free from debris. If you have a car realize that parking on the street is very limited and you need to pay a fee for the limited transit zone every day. Next day we were loved to a new room next door which had hot and cold running water. Almost the same view. If you book here ask for a room facing the garden. There is a garden behind the hotel which is beautiful. Breakfast was ok, service was prompt. Some diners said once throngs run out they are not replenished. It was not very busy during our stay so we did not notice this. The view from the breakfast dining area is nice. The city itself is like past luxury but now in ruins. And the modern city is built on top of and around it. Trash seems to be a problem everywhere but I didn’t notice many rats or bugs. The hotel is pretty close to the sights downtown and very close to the harbor.

We booked the Casa Nostra Boutique Hotel for a spontaneous Trip. The Staff were extremely nice and helpful. They always did everything they could to make us feel welcome and well taken care of. The Hotel is located in the heart of Palermo and you can reach everything on foot. Unfortunately our Trip was overshadowed by several problems. In the first room the shower didn’t work. It flooded the entire bathroom. After that the air conditioning stopped working. Even after we changed rooms the AC didn’t function properly. Their were other guests with the same Problem. A working Shower and air conditioning are essential in a city with temperatures reaching 40 degrees Celsius. The room cleaning was also not up to standard. The bed cover had stains and the floor was always a bit dirty. Overall the Hotel has potential to be absolutely beautiful but it is not quite there yet. So the price for the rooms is way too high. As it stands, the price for the rooms is far too high. The value for money is poor, as the amenities don’t match the price. That being said, the staff were truly amazing!

A lovely hotel with the most wonderful staff. Eating in the courtyard was a great experience, whether the breakfast (spoilt for choice) or the romantically lit dinner. We booked almost by accident. We sent a querying email (in English) and quickly received an encouraging response. So our 4 night booking and the arrangement of airport transfers was all done this way. And when there, all the staff were brilliant. If we're ever back in Palermo this is where we'll stay.

We just returned from a lovely stay at Casa Nostra Boutique Hotel & Spa in Palermo, and I have to say this place really exceeded my expectations. Location is absolutely perfect. One is right in the heart of Palermo within easy walking distance of Teatro Massimo, the cathedral, and pretty much all the major attractions. We hardly needed any transportation since everything was so accessible on foot. The historic center location really made us feel like we were experiencing authentic Palermo life. We stayed in room 301, which was fantastic. It came with this amazing outside terrace jacuzzi that got sun throughout the day. The room itself was beautifully designed and very comfortable. The overall design of the hotel is top-notch. I did notice a few very minor things that might need some enhanced maintenance attention down the line, but honestly, these are tiny details that do not affect the experience at all right now. Everything is still in great condition and clearly well-maintained. The staff were genuinely kind, efficient, and always ready to help with recommendations or requests. They made us feel truly welcome and taken care of throughout our stay. I will be honest, it is a bit pricey, but for the quality of experience, location, and service, it felt worth it for our trip. The breakfast was great, served in their beautiful courtyard area. Overall, this is a great place and we are already talking about returning if we visit Palermo again. Casa Nostra has that perfect blend of boutique luxury and authenticity that is difficult to find. Highly recommended for anyone wanting a memorable stay in this amazing city!

The staff at Casa Nostra were very kind and really tried to make us feel welcome. Unfortunately, our experience did not match the high price (480€ per night) for the room with outdoor terrace and jacuzzi. On arrival, the jacuzzi was dirty with stagnant water. After cleaning, it turned out to be dysfunctional and unusable the first night. The air conditioning also barely worked. For the second night, we were moved to a similar room, but the jacuzzi was indoors instead of on a terrace, which was not what we had booked, and the room had a strange smell. The staff mentioned a 15% discount, but since we had already booked with Booking discounts, we did not actually pay less. Overall, while the team was lovely, the room conditions and facilities were very disappointing for the price paid.

The entire team at Casa nostra in Palermo were wonderful. They went above and beyond to make our stay such a fantastic experience. I would have no hesitation in recommending them and the hotel highly. The Lumia restaurant was also fabulous with some of the best sashimi we have ever had.

We really loved your hotel , the room, Pool , Spa and also the breakfast was very nice ! The location is perfect to take a strall through Palermo ! Vincenzo was very nice on day 1 and offered us an Upgrade in the boutique hotel instead of the B&B ! We really loved it ! He also helped us with parking Our car . Unfortunatly the second night (24-25.august) was noisy because of a Party going on in the rooftop (which wasn't even open yet) right above Our room ! We couldnt sleep until midnight, because there was loud Music, people Constantly moving chairs/forniture (?) and talking loud in the stairway ! Also in the Early morning there was loud moving of forniture right above us which woke us ! The room was very beatiful and stylish but there was a strong smell coming out of the shower /hand sink! Also one of the staff , i think his Name was Manu or Manuele stalked and wrote us on instagram a few times ! Not really professional !?

This was the worst stay ever. Both buildings have a serious sewer problem — the whole place smells like raw "poop", even while you sleep. We changed rooms twice, but nothing improved. The bathroom is disgusting: mold and fungi everywhere, the sink doesn’t drain, the shower has no water pressure, and the windows don’t close properly, so you’re kept awake all night by the light. The common areas are filthy, covered in dust and hair. Calling this a “boutique hotel” is a complete joke — it’s a nightmare you actually pay for. Do yourself a favor and never stay here.

I reserved two rooms thirty days in advance and paid from 9/11/24 to 9/15 for family vacantions .When I showed up at the hotel reception to check in ,the receptinist communicated with me with her best stone face that she only had ,I had a room in thah hotel and the other was in another hotel 15 minutes from the place.I did not accepted that and look for another hotel with all the inconveniences that it caused us. They made us lose almost two days of vacations,they did not take care of anything not even the transportation of the luggage to the new hotel,wich is why I recomended that unsuspecting tourist flee from these people who are not at all serious and are scammers. I can support all of this with documentation that proves my statements

Our holiday started at Principe di Villafranca in Palermo. Unfortunately, the reception was quite cold upon arrival. The female receptionist, in particular, could benefit from learning to smile and be more welcoming to guests. On a positive note, the breakfast was good, and the staff overall were friendly and The room was quite small and offered a direct view into the neighbors’ apartments. It almost felt like you could join them in their kitchen, given how close the buildings ar

Overall, I had a pleasant stay. The room was clean, modern, and tidy, with a nicely decorated lobby and a great breakfast. The staff were also very helpful. However, I was really disappointed that the WiFi didn’t work in my room. I raised it with reception a few times, but nothing was resolved and things they said was far from being helpful. It was quite inconvenient, especially since I was travelling with only mobile data. It’s a real drawback for an otherwise well-presented hotel. I’m left flabbergasted in my room now.

Modern, clean, and well-sized room. Staff were friendly and breakfast included with lots of choice. There is a sister hotel close-by where you can enjoy dinner on a rooftop. About a half an hour walk from old town / marina, not much going in in the local area, but nice hotel nevertheless

Incredibly helpful people at the front desk, especially Monica. Breakfast has been great. Been here a week and it has been consistently good. I highly recommend this hotel.

Had a wonderful stay here. Comfortable room.Very quiet. Nice area. There are several excellent restaurants nearby. Breakfast was good. Staff were lovely. Angelo at reception was very kind to me and helped when me when my return flight was cancelled and I had to stay an extra two days. Palermo is a beautiful city. I hope to be lucky and return sometime. Graham

Ideally located steps from the airport shuttle bus. The outside looks like an apartment building in the surrounding area, but the inside is georgios. The staff is helpful and polite. The rooms are bigger than I expected, and the washroom, ohhhh just lovely.

An oasis of elegant calm situated in the midst of the bustle of Palermo. Great service from really friendly staff, super location for walking around the historic centre of Palermo and enjoying the wide range of local restaurants. Compact rooms nicely furnished. Delicious breakfast. Surprisingly quiet at night (mostly!). Would definitely recommend

Wonderful stay! Aurora was an amazing host — warm, helpful, and genuinely welcoming. You can feel the love in this family-run boutique hotel. The location is perfect — right in the heart of old town Palermo, walking distance to everything. The hotel is beautifully designed with a cozy lobby, relaxing patio, comfy seating, AC, and always water and coffee available. Breakfast was delicious — the pastries were top-notch, and eggs made on request even late in the morning. And the shower? Best water pressure in all of Europe. We’d come back in a heartbeat!

Loved our stay. The hosts are wonderful. The location is amazing in the heart of old town and within walking distance to everything. This B&B is an oasis in the heart of Palermo. Breakfasts are yummy. Lovely experience and very comfortable.

A very cool B&B. Staff are nice and helpful. Breakfast is good. Recommend to buy some bread, cheese and cured meats and sit in the courtyard to eat it. It's a very simple but special experience. Though I would t recommend wandering the surrounding area alone. It didn't feel safe.

Excellent hotel. We learned about it from our Italy travel book, which recommended it. Very charming, convenient, clean, and well-staffed. Staff was friendly and helpful; they spoke English. The location is superb; most things you'd want to see and do in Palermo are within a 15-minute walk. I would recommend this hotel to others traveling to Palermo.

A real and honest small boutique hotel in a state-of-the-art refurbished old Ballaro building going back many centuries. An honour and pleasure to stay at Il Giardino, Aurora and the team made us feel at home to the extent we were most sorry to leave...

We had a wonderful stay Breakfast was great, rooms were comfortable. Centrally located in old city of Palermo, very walkable. Service was amazing, all the staff was very helpful.

Beutifull B&B. Great location. Spacius rooms and amasing staff.GAve us very good recomendetions . We had a great time!

Simply fantastic place to stay and right in the middle of all attractions

(Translated by Google) We wanted to thank the girls and in particular Angela, for having welcomed us warmly and for having brightened our mornings with her kindness and friendliness, super professional and always attentive to the needs of the guests. Thank you! Beatrice and Alessandro, Stromboli room (Original) Volevamo ringraziare le ragazze e in particolare Angela, per averci accolto calorosamente e per avere allietato le nostre mattine con la sua gentilezza e simpatia, super professionale e sempre attenta alle esigenze degli ospiti. Grazie! Beatrice e Alessandro, camera Stromboli

(Translated by Google) I had an excellent stay in this beautiful house. There is no better location in the historic center. But it is also an opportunity for me to thank all the people who work at BB 22. They are also the ones who make a stay unforgettable or not. I rarely give 5 stars but you deserve them. Many thanks to everyone. (Original) J’ai passé un excellent séjour dans cette belle maison. Il n’y a pas meilleur emplacement dans le centre historique. Mais c’est aussi une occasion pour moi de remercier toutes les personnes qui travaillent à BB 22. Ce sont aussi elles qui font qu’un séjour est inoubliable ou pas. Je donne rarement 5 étoiles mais vous les méritez largement. Grand merci à toutes et tous.

(Translated by Google) Located in an elegant building in the historic center, in a very convenient position to reach the sites of greatest interest and also public transport. The room was located in a splendid apartment on two floors, with a large kitchen and a beautiful living room and two other bedrooms, all with bathroom, furnished with style and complete with everything. The room was not very big, but welcoming and functional, with bathroom and exit to the beautiful terrace of the apartment. Very good cleaning and free availability of water, tea and coffee. The staff who welcomed us and looked after us during the four days of our stay were very kind and helpful, allowing us not only to check in at 9 in the morning, but also to check out in the middle of the afternoon, continuing to use the room and apartment. The only note, if I really have to find something, was the breakfast not very varied and with packaged products. (Original) Situato in un elegante palazzo del centro storico, in posizione comodissima per raggiungere i siti di maggior interesse ed anche i mezzi pubblici. La stanza era ubicata in uno splendido appartamento sviluppato su due piani, con ampia cucina e un bellissimo salotto ed altre due camere da letto, tutte con bagno, arredato con stile e completo di tutto. La stanza non era grandissima, ma accogliente e funzionale, con bagno ed uscita sulla bella terrazza dell’appartamento. Molto buona la pulizia e la disponibilità gratuita di acqua, the e caffè. Il personale che ci ha accolto e seguito durante i quattro giorni di permanenza è stato gentilissimo e disponibile, permettendoci non solo di fare il check in alle 9 di mattina, ma anche di fare il check out a metà pomeriggio, continuando ad usufruire di stanza e appartamento. Unica nota, se proprio devo trovare qualcosa, la colazione non molto variegata e con prodotti confezionati.

(Translated by Google) An excellent choice for this BnB in an old palace, very well located in Palermo, the decoration is neat, the service perfect, the breakfast excellent and the room nicely arranged with lots of charm. We loved it! (Original) Excellent choix que ce BnB dans un ancien palace, très bien situé dans Palerme, la décoration est soignée, le service parfait, le petit déjeuner excellent et la chambre joliment arrangée avec beaucoup de charme. Nous avons adoré !

(Translated by Google) Ideal location for visiting Palermo. Perfectly renovated old building. Our room and its small balcony facing the port were pleasant and quiet. Breakfast is very good. Finally, a wonderful welcome and anticipation of our very appreciable needs. simply perfect! (Original) Situation idéale pour visiter Palerme. Bâtiment ancien parfaitement rénové. Notre chambre et son petit balcon orientés vers le port furent agréables et au calme. Le petit déjeuner est très bien. Enfin, un accueil formidable et une anticipation dans nos besoins très appréciables. semplicemente perfetto !

What a magnificent building! Beautiful on the inside and outz it felt magical being inside. We came a few days ago to watch a jazz show, the performers were amazing! It was very hot inside where we were sitting in the booth though (hence why I gave a 4-star review instead of 5), I'd advise to have a fan with you.

Well worth a walk around the city to find it. Many great things to see in Palermo and this is one of them. Some good coffee stops nearby and good gelato everywhere. Add it to your city tour.

A true architectural masterpiece in the heart of Palermo Teatro Massimo impresses not only with its stunning exterior but also with its beautifully decorated interior and perfect acoustics. The atmosphere inside feels like stepping back in time elegant, grand, and full of history. Even from the upper seats, the sound is crystal clear. The location is central and surrounded by many great spots to explore.

We were incredibly lucky to have Teatro Massimo di Palermo literally on our doorstep. The architecture is stunning and absolutely photo-worthy. It’s also famous from The Godfather Part III, where the assassination of Apollonia was filmed. We loved passing by day and night, always catching a new angle. Overall, it’s a must-see and an easy stop while exploring Palermo. Saluti

We headed out early from Syracuse to do this hike. 1.2 km down the ravine to this little oasis. Getting there was an easy drive until we got a km away. Then you are on a very rocky, narrow road- praying that no one is coming the other way. Several larger vehicles parked at the start of the narrow road - i assume the passengers walked in. There are clean washrooms available for use at the top of the hill. We were given an estimate of 40 minutes down and an hour back. I’m not in the best of shape so was worried about the trip back up. Although I had already been doing a lot of steps and stairs for the past 13 days. We made it both ways in less than the estimated time told to us. The route was a mix of rock steps, loose rock and a few flatter spots- just to keep you going. lol It’s nice to be able to sit and have some lunch dangling your feet in the cool water. The temperature heated up as we descended. We were glad that the temp outside was around 24. I think if it was warmer it would slow the hike back up the hill as there isn’t a lot of shade to rest in. A beautiful hike and we certainly recommend it.

Lovely place to visit and if possible to go for an opera show. I was lucky enough to find tickets for the Barber of Seville during our three days stay in Palermo. The acoustics of the theater are famous, not to mention the classy style of the place. An unforgettable memory for me.

I had guided visit [italian and english] which made the experience very interesting. Teatro is beautiful and deserves the visit, highly recomended. A bonus the round shape room with special echoing voice effect

Definitely not a 3-star hotel. The rooms are very small, with a strong smell of mold and a lot of wear and tear (even rust in the bathroom). The only real positive is the excellent location in the historic center. Breakfast is served in a so-called rooftop (actually more like an attic), with plenty of pastries, Italian cold cuts, omelette, cereals, nuts, butter, jam, and very good coffee. However, for almost €200 per night plus €8 city tax, it’s really not worth it. To give an example: when I asked for an umbrella at reception, I was told they don’t have any and never did – is this really a 3-star service?

Well, I've never stayed in a 3 star hotel but we were coming on a course and recommended this place as we had transfers included to put course from this hotel. I would never of picked this usually but I just booked it without reading the reviews (wish I had). It's the worst place I've ever stayed. As much as it's location is perfect if you want to be in the hustle and bustle of everything, it is tired, dingy, smelly and basic. The down stairs reception looks reasonably nice but every time we walked in and out it smelt of sewage. We stayed on the 4th floor in room 432. It was basic. As in no kettle, no water, no shower cap or travel basics. Literally a TV, a fridge and hair and body wash provided. The main door frame to the room was hanging off. The only way to close the door was to slam it. Around the bath and sink was mouldy and gross. There was a window however it wasn't worth having. The view was awful. Just a tiny courtyard of other windows and steel frames. The air con when I turned it on dropped water droplets all over the floor and stunk of mould. The skirting boards and walls were chipped and tatty, the floor was chipped and raised in areas and only 1 pillow was provided on the bed. We unfortunately spent 4 nights here and the first night we felt really disappointed and it pit a real downer on our holiday. Thankfully we managed to see the funny side of it and joked about us always remembering how disappointing it was. We went to the breakfast for one morning and was really disappointed too. There was just watery bits of egg left and a few pieces of sausage when we were after something savoury. We ended up leaving and going somewhere else. The staff were very cheerful and lovely though.

Very comfortable, central hotel. Excellent full breakfast, spectacular views on rooftop where we had breakfast. Room had lots of space, clean, tidy and very comfortable large bed. Parking garage open 24 hrs about 5x mins walk. Excellent hotel, with view of Quattro Central and fountain from hotel. Highly recommend.

We had beautiful 5 days in Palermo. Hotel was clean and very nice, the view in the morning for breakfast was amazing. On the last day the staff even ofered us to leave bags in hotel and go explore the city eventhough we checked out. Pleasent experience. I will definately come back. Gracie!!!

Our stay (4 adults) at this location went very smoothly from start to finish. Communication with the hotel from booking was clear and quick, especially when it came to my request of a potential early check in and luggage storage. Upon arrival they did end up having the room ready before check in which was a huge help, and the front desk was very friendly and informative about the amenities at the location. I also found out at check in that breakfast had been added on free of charge for our stay which I really appreciated. Overall our experience at the hotel was great, the building was clean, and location was perfect for our group as we spent a lot of our time going up and down the two main streets of the Quatro Canti, so having the hotel right at the center was great at the end of a long day. The view from the terrace was amazing, clear views of the Quatro Canti and the Fontana Pretoria and the rest of the cities' skyline. Being there off season (October) we didn't experience too much noise in the evening, and also had a pretty good rate for the 8 nights we stayed. A few critiques we had; it seemed no matter when we would check at the front desk they couldn't get us extra key cards (not due to losing ours but just to have more than one for the four of us), I guess due to the number of guests that were staying there. That was a bit annoying but we made do, and one night coming back our card didn't work but was quickly fixed by the front desk. And I'm not sure if it was just our room, but the bathroom didn't have a fan and no window in the bathroom to help with steaming up from showers.

Excellent location, beautiful roof top dining and bar. Staff on the rooftop were professional, courtesy and friendly. Mariachiara at Reception was so helpful, professional and always had a smile with wonderful greeting upon coming and going. She made my stay so special!

The hotel is in an excellent location. Also, all compliments to the friendly and helpful staff. However, there is an issue with mold in the bathrooms. After we complained about the mold and some tiny insects in the bathroom, specifically in the shower cabin, we were promptly given another, better room. Unfortunately, the bathroom situation there was quite similar. Otherwise, the hotel is clean. If they resolved this issue, the hotel would be very good! I hope they read the reviews and take action :)

We stayed here for six nights and had overall quite a good experience, despite some smaller negatives. The hotel is on the outskirts of Palermo with a fantastic view of the city and bay. The road to the hotel is on both ends a bit “wild” and requires some patient driving (narrow streets through a residential and low visibility area on one end, several tight hairpins on the other end). Once you arrive, they provide parking either directly at the hotel for 7€/day - but that needs to be reserved in advance, which we failed to do - or in a nearby parking lot for 3€/day. The room we had was modern and quiet, with a decently-sized balcony to rest and enjoy the view, so we were happy with that. The breakfast was unfortunately underwhelming and mediocre. The selection of savory options and breads is small (on one day, they didn’t have white bread, only toast; on another day, the white bread was already a bit hard and stale), the orange juice was overly sweet and artificial, the coffee machine milk tank wasn’t filled up, so that it wouldn’t make cappuccino, the bacon was very greasy and soggy, and the scrambled egg was dry and clearly not fresh. The only thing that somehow redeemed it was the nice cornetti. The pool area, by contrast, was nice and quiet and the reception staff was very friendly and professional. In the restaurant, the waiting staff, while friendly, was quite slow and disorganized, so there is definitely room for improvement there.

Friendly and helpful staff. Room decent sized and clean. The view from the balcony over Palermo was great. The so called jacuzzi is not heated, it’s simply a small pool. If you want to use the pool after checkout, it’s 20 euros per person, which we found very much overpriced for the small pool it is. Breakfast is Italian style.

After 7 days of travelling throughout Italy and trying different hotels each night, Palermo was last on the list and I stayed here at the Hotel Bel 3. Upon arrival I was warmly greeted by the lovely staff and was given an indepth view into what I could do on my stay. When I got to the room it was so spacious, comfortable, clean and just ticked all the boxes. A special mention has to go to the pool area too! The pool is great, ideal on a hot day and looks directly onto Monte Pellegrino. By far the best stay I had across my trip and would gladly do it all again. Thank you!

When we were checking in at Hotel Bel 3 in Palermo, we were told parking would cost €3 per day. While we were deciding whether to use it, the receptionist said he would offer it free of charge. At check-out, to our surprise, we were told we had to pay after all, and the staff made no effort to solve the issue. Very poor communication. We left dissatisfied. Breakfast was very disappointing for a 3-star hotel – no variety at all, always the same things every day. The restaurant serves tasty food, but portions are very small and overpriced for what you get. If you expect to leave full, this is not the place.

This place used to be nice but song time ago. Nobody was doing any renovation there, and I am not talking about anything serious but even replacing rusted elements or making no safety precautions in the area of stairs to the swimming pool for kids. Place was dirty, full of molds. The swimming pool was just maintained with the preservatives with chlorine. We left after 10 min when it started etching our faces. Breakfast was okeyish - mini pizzas and crossaints were the best to eat there. Do not try the juice - I have never experienced such poor quality juice, where you can literally feel the chemical part as an ingredient. This place has such great potential, it is so sad that it is not used well. The price is not worth staying there.

An amazing hotel in an oasis full of green with a view of the mountain and the whole city of Palermo. Big-sized rooms with really comfy beds,very friendly and helpful staff and very good breakfast. It is also a very clean hotel and the rooms are cleaned daily by a very kind worker.

The road is indeed complicated but once you do it you get used to it. The room was very clean, and the view was amazing.. The dinner was very good, a well cooked pasta and a tasty pizza. Highly recommend.

The luxurious accommodations astounded us. It is within walking distance to the ferries and to downtown activities. The room was superb and the staff very helpful and friendly. A great place to relax and enjoy Palermo.

Very good value with a good, varied breakfast. It's not luxurious but for this price range it's the best out of four hotels I've used in Palermo and the only one I will return to - lovely art deco building, great location - central but relatively quiet

Rather old fashioned hotel 10 minutes walk from the centre of Palermo, room was very large with two huge double beds which were comfortable, bathroom ok, shower temporamental! Aircon unit in room noisy but effective. If I went again I would stay in the modern Mercure around the corner.

Disappointing. Unenthusiastic greeting at reception was a sign. There may be good rooms but 209 is not one of them. Internal view of an air well with a noisy lift. Room clean and spacious enough but the “galley” bathroom a tight squeeze. Lack of a smile from staff and depressing outlook from room = Rating of 2 is probably generous.

This is the worse possible hotel you can check into. We moved 5 hotels within Italy within the same price point but this is far the worst . Room smells so bad, they gave us the worst room in the hotel that’s not updated . The hair dryer on that photo is so dirty and looks like an old vacuum cleaner . The toilet had poop marks . If you’re not local, be mindful , they discriminate . The only good thing about this hotel is its location.

DO NOT STAY HERE — This hotel scammed us and then tried to gaslight us about it We were charged twice for the same stay. We had already paid via Agoda, but on the day of checkout, the hotel claimed they never received the payment and forced us to pay again, even after we showed them proof. Instead of contacting Agoda or Booking.com (as they should have), they told us to “deal with it ourselves” and refused to let us leave until we paid again. We spent over two hours at reception trying to sort this out — it was humiliating, abusive, and clearly not the first time they pull this trick. Only after days of follow-up emails did they refund us €81 out of €87, keeping the tourist tax — even though the tax should only be charged once, not twice. And when we called out their behavior, here’s what we got in writing: “Unfortunately, the issues were not our fault.” “The error came from Agoda and Booking, who told us we should ask you for the payment.” “You should appreciate our honesty.” They seriously tried to paint this as a favor to us. They even called the forced double charge a "commercial gesture" in their words — yes, they tried to spin their incompetence as generosity. Even worse, one of the receptionists told us (quote): “Figure it out with Agoda/Booking. Not our problem.” That is an actual quote, from a hotel employee, when we were trapped in their lobby after being charged twice. I cannot stress this enough: this was not a misunderstanding — this was a clear case of dishonesty and manipulation, followed by a passive-aggressive email chain where they dodged all responsibility and tried to paint themselves as victims. We were polite and patient. We gave them every chance to fix it the right way. They chose the wrong way — and now future guests should know. Avoid Hotel Tonic. Unprofessional, dishonest, and abusive. There are many wonderful places in Palermo. This is not one of them.

Great location, the nightlife is just one block away. Clean and spacious rooms. Everything you need is in walkable distance

Fake room photos. Good location, near historical centre. The hotel has a nice looking from the outside. The interior is a graphic design nightmare, but that´s not a problem… The problem is that they have a building aside the hotel, that they sell as the hotel, but it is like an appendix. the corridors are very low and narrow – you are always hitting in something, sometimes with your head… The same with rooms… a very small window, almost as an hatch; the entrance to the bathroom in like to enter in a trench, you need to dig…! Recommendation: for this price or a little bit more, you have better.

We walked to the hotel at 9 in the morning from a ferry, fairly tired and hot already, and hoping that they can store our luggage. To our surprise our room was ready! That was a treat! Hotel located in older, 19 century building (or older?), fairly close to Palermo historical center. It definitely has a character. The lift is tiny, but hey, it works. You have to go though one flight of stairs down from where it stops (was no problem for us). Our room was large with a desk, funky chair, wardrobe, adequate bathroom with nice shower, working air conditioner, high ceiling, mural on the wall. Hotel has lots of beautiful artwork of a local artist Edoardo Dispenza. Staff was very friendly and helpful in calling a taxi for us. I want to add something about a language "barrier" - we don't speak Italian, but we could communicate well enough with help of modern technology, and we don't expect everybody speak perfect English.

Comfortable and Pleasant Stay at Hotel Joli We had a very pleasant stay at Hotel Joli in Palermo. The hotel was clean and well-maintained, and we felt very comfortable throughout our visit. One particular advantage is the 24-hour reception, which was especially helpful in our case: due to a flight delay and rebooking, we arrived late at night, but the check-in went smoothly without any issues. All the staff members were helpful and courteous, and always available for assistance when needed. The breakfast offered a good selection and was a convenient start to the day. Overall, we were very satisfied with our stay and would consider returning when visiting Palermo again.

The hotel has a great location with amazing and welcoming staff that helps you with anything you need. Rooms have an air conditioner and when our stopped working, the Hotel immediately offered us another room and fixed the AC the next day. Renovation is needed in the toilets since the taps and shower head were old and a rusty. Also some parts of the shower cabin had mold. The room itself, towels, bed sheets and furniture were clean. The breakfast was really good! All in all would recommend this hotel to young people without children how can adapt to the hotel’s flaws and are on a budget.

You'd think you are booking a charming hotel in an old building, but instead it's a low class horrible one. The room given was on the first floor but as soon as you opened the door, there were some steep stairs downwards. The window opened onto the terrace stairs with no natural light and the bed sheets are covered with holes and stains from bed bugs from other rooms (I can see in the other reviews people complaining about bed bugs), luckily none in our room. The breakfast is ok but for the amount we paid we could have stayed in a better hotel in the area.

Hotel Joli has various reviews which might make you hesitant to book a room there. We stayed in a room on the first floor and everything was really ok. The bathroom seems to be renovated recently and breakfast was good. Staff was friendly and helpful. Regarding the parking issue, the hotel offers paid parking and depending in the size of your car costs are between 10-25 € a day. Yes, the rooms are somewhat small but not un- doable. The curtains and bedding could use an update but that's something minor. Last but not least, the location of perfect. Walking distance from various (historic) attractions, shops and restaurants.

BEDBUGS alert 🚨🚨🚨🪳🪳🪳 We booked a room at Hotel Joli for 2 nights. On the first night, I woke up with many scratches on my back. After waking up several times, I checked with a flashlight and found bedbugs everywhere: not only on the main bed, but also on the bunk beds where we had left our backpacks, on the pillows, and even on the curtains. Truly disgusting. We reported it at reception and they didn’t seem very surprised. They moved us to another room, which was much smaller and darker. The next day, a different person at reception even suggested that we might have brought the bugs with us. They offered yet another room, but we declined. I’m giving 2 stars instead of 1 only because, in the end, the staff apologized and tried to make us feel welcome. But overall, it was a very unpleasant experience.

Last year I and my husband stayed here, from Japan,then this is one of the most lovely hotels for us.Near from the station of Palermo centrale, wondeful shops,places for see,beautiful churches and so on.All staffs are kind and gentle.Why not select this hotel? Thank you very much! It is really best choice that we had reservation here.We love the breakfast on the top of this building,You can see the beautiful sight. The sounds[not so noisy) are good memories of Palermo for us.Grazie miille tutti. We'd like to stay here again.

The room we had, luckily for only a single night, was unacceptable. We had no natural light since the wall of the building next door was very close. The room was fairly large but needs to be completely refurbished. It had large pieces of old brown furniture.No thanks! Although the hotel had a lift there were half a dozen steep steps that needed to be climbed to get to it. Having been traveling for a month I had a two very heavy bags. When we arrived I asked for a porter and was told the hotel didn’t have a porter or any assistance. However, the receptionist did assist my wife. When we left I was told somebody would come to our room to pick up the bags up but they never showed up. My experience was of a run down 2 Star Hotel. Make sure you get a room with light. In my opinion this hotel is not suitable for Seniors. Disappointing….

Had a fantastic short stay at this lovely hotel. Everything runs smoothly, staff are friendly and helpful. My room was big and very clean. The outside noise is well insulated in the rooms, so even in this slightly busy area (on a Saturday night) it wasn’t really an issue. Lots of great places to eat and drink within 5 minutes walk. I will be asking my company to book me in here again next time I’m in Palermo! Molto grazie 🙏

Great hotel in the heart of Palermo. Safe, easy access and has a wonderful rooftop restaurant "Seven 7" with incredible views. Breakfast is served to guests up there in the morning. We dined at restaurant our first evening and enjoyed it very much. Excellent wine. The hotel room was nice with an elevator (very important as many old B&B'S or hotels have only stairs.) The front desk employees were wonderful with suggestions as I had already communicated to them before arrival. The whole staff were excellent and nice.Great bars, restaurants and sites within walking distance. Definitely recommend.!

The hotel has the prettiest view of the city. Breakfast was included with my room and I was able to eat it on this rooftop. It’s also called 7 restaurant if you want to book it for the night. The only downside of this place is that the street gets so noisy at night, I had trouble sleeping (since I’m coming from an extremely quiet country) but then I got used to it in the second night ! Love this place, must visit and you can get to anywhere in the city easily

Very nice hotel in central area. Staff polite but not very friendly. Rooms are spacious, ours also had a beautiful view of the city, but not all of them have nice views. Best to ask. Bathrooms need refurbishing, also the water in the shower went from extremely hot to extremely cold…When weather is warm enough breakfast is served upstairs on a very beautiful terrace. Views there are fantastic, but breakfast nothing special. I would still definitely recommend this hotel.

A noisy, unfriendly hotel on a noisy road. Hardwood floors are pretty but with suitcases rolling and people walking, it is loud. Find a quieter spot, if that exists in Palermo.

This hotel is in serious need of renovations, we can't understand how it has 4 stars seeing the state of the room, corridors, lights, etc. Even the plates, bowls and glasses of the restaurant are broken! And they keep using them! Also we didn't realise they were broken when we first took them and served our food. The room was in very poor condition, it smelt like dust, everything felt really old, there were scratches in almost all surfaces like the tables, walls, even the tv! There was no elevator to access our room, our bed was extremely uncomfortable, the air conditioning was very noisy, and the room service was very poor. They turned up to clean our room at 2pm when we were trying to hide from the extreme heat in Palermo. Having to leave our room after lunch while is that hot was extremely inconvenient. The location is great, the staff is really friendly and helpful, and the breakfast is tasty. However, whether you are an early riser or need to arrive late in the night, the hotel will be closed and you'll need to ring to be granted access. Overall we were extremely disappointed, we were hoping to find a much modern hotel as showed in their pictures.

Me and my boyfriend stayed here at the end of August and had a wonderful time. The staff are lovely and it’s super central. Like literally it is in the middle of everything. The room itself was clean and comfy and the air conditioning was great too. Honestly the only downsides is the breakfast it is kind of mid. The pastries are good but there is not much savoury options and the coffee isn’t great either. Other than that I would highly recommend this hotel !! :)

Quinticonto Room Break-In & Robbery While asleep in our room during the night thieves broke in and stole a purse with credit cards and cash. When reported to staff at the front desk there was little concern and no apology. The hotel did recover a change purse that was inside the purse but not the purse, the cash was gone and credits cards unsuccessfully used by the thieves. At the end of the day I asked about the purse. The new staff were completely unaware, apologetic and directed me to file a police report so the hotel could access hotel security footage. I went to the police station and delivered the report to the same seemingly unconcerned morning staff and they promised to contact me when they reviewed the footage. It has now been eight days, nothing from the Quintocanto so I decided to file this review. There are no deadbolts or inside secure locks on the rooms, only a key card lock to enter. If you choose to stay here I would block the door for your personal safety. The hotel did comp our parking charges. The Valet staff are friendly. Google maps directs you to the hotel on pedestrian streets and the hotel staff were no help getting to or from the hotel.

The location is really good. When we did the check in, two young lady and gentleman at reception were friendly, which made us feel welcome. The gentleman who helped us carry the luggage was also very enthusiastic and nice. However, we had a plane to get and booked a shuttle to airport at 3:30am, the brown guy who on night duty was SUPER RUDE AND MEAN. He dropped one of the breakfast bags (he saw me already took one suitcase and a handbag, but still gave me three breakfast packs). The yogurt was broken and he said nothing but left. I said thanks when we finished the check out, but again, he said nothing. I think the hotel needs to train your employee and TEACH HIM WHAT IS THE MANNER.

This is not a four-star hotel. It’s rundown and dirty, and it stinks. The location is central but that’s it. The room was dingy and old, with Motel 6 amenities and toiletries. The breakfast was sad and the coffee machine terrible. I’m quite disappointed by what was promised, or at least alluded to, especially based on how much we paid.

Well located hotel, welcoming Family Suite. Abundant breakfast. Compliments to Serena and Davide for their calm continuous availability. We will definitely return next year!

Tiniest room we ever stayed in. Kept bumping into each other. But it is built into a beautiful historic building and the location can't be beat.

Great proximity to the train station, but really filthy, seedy area. The breakfast was pretty sparse by 9:30 even though it said it was served until 10:30. The rooms need a major cleaning, especially the shower. Noise was a HUGE problem at night. We thought that someone was collecting trash, but in the morning...the trash was still surrounding the building. Would not recommend unless being close to the train station is a necessity.

Not a 3 star Hotel for sure!!! The positive sides are first the location and second the quiet atmosphere of the hotel (not hearing other rooms). In the bathroom, they only provided two tiny travel-sized soaps and two little shampoo sachets (one per person) clearly intended for a single use. There were no extra soaps for the sink, so we were expected to wash our face and hands with the same soap we’d just used after the toilet, which felt unhygienic and quite ridiculous. There was also no mini fridge or minibar in the room, which was disappointing. And while there was an air conditioner, it had no remote control, we had to go to the reception every time we wanted it turned on or off, or adjusted to a different temperature.

Great hotel for a night or so! We were stranded and had to catch a really early flight. This was the perfect hotel for that. Don’t expect much but friendly staff and great location

The hotel del Centro is close to the train station and close to the city center were most of attraction, churches and restaurant are. Everything is walking distance. The hotel is clean,the room spacious and so the bathroom. The breakfast at the hotel has good option. The hotel is quiet and we slept really well, our room had two balcony. There is a receptionist 24 hours. Staff is very friendly,and extremely helpful. Staff customers service are at a level of a 5 star hotel. The quality of of the service, the position of accomodation, and the cleaning standard make this hotel an excellent value for the money. There is also a lift.

The location is just about perfect. Easy to move around the historical center. The building is old and Via Roma is a very busy very loud street so bring good quality earplugs. The staff is friendly and helpfull.

room was ok busted toilet seat bit annoying air con is a pain they control it from the front desk which is down the staires so you have to tell them. overall its ok very near all the stuff you want to see

Super flexible check-in 24 hrs front desk Perfect location Super uncomfortable bed The room needed some maintenance The door allowed the light from outside

The hotel is very well-located for walking around the main tourist areas of Palermo, with several excellent restaurants nearby. The staff were also generally very helpful and accommodated some special birthday requests. The rooms look good and are generally well laid-out, however we had some recurrent hot water and drainage problems with the shower that only got sorted out on our last day. The breakfast is really nice and the view from the rooftop terrace is incredibly beautiful!

We paid over $900 euros for two nights and were expecting something for that kind of money. We had to switch hotel rooms after our first night due to booking issues (not the hotels fault)...both of our rooms smelled of sewer gas. The rooms are decor-less, budget hotel rooms. Definitely not 4 star. Our bed cover the second night didn't have a cover on it so it was just a duvet and nothing else. The "suite" had a concrete floor that was sticky and gross. We were waiting for a hot water issue to be addressed and took our bottle of wine up to the closed patio of the restaurant to have a glass while waiting. A woman working came out of the restaurant and was not happy about us being there. Interrogated us about why were where there and was super rude. It's not like we were doing anything bad other than trying to enjoy some sort of view while waiting for our room. The entire place is tired, poorly run and I would NEVER recommend or even suggest someone stay there unless you were desperate.

This could be a four star hotel, but it is in bad need of a deep cleaning. The rooms are comfortable but a little shabby looking. Our shower was very dirty. There was dust and long dark hairs everywhere in our room. Front desk did nothing to correct it even though we told them several times.

Overall for the price very disappointed. We booked thinking it’s 4 Star and would be good but it wasn’t. I wouldn’t recommend anyone to stay here. Good points: breakfast was ok. Location was decent. Bad: rooms were not great. We had the Junior suite and it was no where near a suite. They don’t even give a bottle of water (you need to buy). The cleaning wasn’t great. Overall: staff was ok. But stay away from here

This is NOT a 4 star hotel on any level. The front desk staff were ok but barely helpful. Room housekeeping never quite got it right. You are not allowed on the roof unless you pay , even to sit for a few minutes. The meeting room off the side of the lobby was consistently warm and we had to ask each time to put the air on. The hotel is a bit run down and the elevators take a very long time to get to any floor. Really disappointing - there are other hotels in the area far better. The daytime / morning front desk clerk gentleman was excellent and very helpful. He was the closest to 4 stars. Truly ridiculous that there is a charge to simply sit on the roof - when the entire roof was empty. Its the little things that make a huge difference. I would suggest a bettet choice unless you are content with a 2 or 3 star hotel that happen to get 4 stars because they have a Spa.

On this trip we stayed in Rome, Perugia, Catania, Agrigento and Palermo, this was the worst hotel of the bunch. Pros: good location for exploring Palermo. Drinks at the rooftop bar in the evening are good and view is nice Cons: The rooms were dusty and another part of our group had to switch rooms because of how bad it smelled despite requesting a repeat cleaning. Another member of our party got locked in the bathroom because of a door malfunction. The breakfast was mediocre. I had a cake specially arranged to be delivered for a birthday. We ate some of the cake and the staff said we could have the remainder at breakfast the following morning. The next morning however the cake has “mysteriously disappeared” (likely into the stomachs of the staff). Would not recommend booking here.

Decent rooms and location, staff a mixed bag - breakfast is the worst I've had in Italy. Shockingly bad toffee and juice in particular, run out of tomatoes, bacon, croissants then say it's finished - you know it's an issue when the tea is better than the coffee in Italy. Did message Guilia Brigulia 4 days ago but no response!!

Nice boutique hotel that’s in a good location and good value. The staff and the rooms are very nice. We had a small balcony and the breakfast was very good. There’s many attractions in walking distance, local piazza with restaurants, shopping, gelato and the nearby Palermo market. I recommend the hotel.

Amazing stay! The staff was super helpful and nice, they also gave us many tips on how to navigate the city walking since the hotel is well located. The room was neat and comfortable. If back in Palermo one day, I’ll definitely stay there again!

Perfect location, walking distance to everything central in Palermo. Staff super accommodating and nice, Michele checked us in and was great. Rooms are clean, safe, spacious and even had a memory foam pillow which was such an awesome change from flat feather hotel pillows. Even on a busy street, didn’t feel loud at all. AC unit was weak and made some noise but got the job done and wasn’t a bother. Continental breakfast was nice.!

Great hotel with rooms and reception on a couple of different floors. Rooms are small but well kept, with mini fridges and safes. Staff is the best part - very friendly and took the time to explain Palermo to us when we checked in. Good location; walking to attractions generally 20-30 minutes in any direction.

Horrible, looked like a dorm room. The, bed mattress was around 5 inch thick sponge rubber and pillows were the same. Hotel safe was attached to the little refrigerator, so if you unplugged the refrigerator and took it out the room the little safe would go with it. We were on a expensive tour and Cultural Travels did not even view the hotel, rooms or location We should have been in at least a Four star hotel in a great location. Everyone was so disappointed. There were attractive parts of Sicily but we did not stay in one. When we used this tour group we went to Cuba and it was first class with Hotels and location so we expected the same….My advice is do a lot of research before, if not happy ask for a upgraded hotel in a safe and great location. Never recommend this to anyone

A perfect stay! Alma Hotel was truly a great choice: the location is ideal for exploring Palermo on foot, just minutes away from the city’s main attractions. The cleanliness was outstanding — everything spotless and well-maintained. The staff were kind and helpful, making our stay even more enjoyable. Highly recommended for anyone looking for comfort, quality, and authentic hospitality in the heart of the city!

Looks modest from the outside but don’t be fooled; excellent staff, always helpful and smiling. The room was quite big, air conditioning, very well located. Breakfast was average but I highly recommend. New water every day and great earplugs which are not really necessary but appreciated.

Honestly staying at the Ostello Bello in Palmero was one of my all time favorite hostel experiences. I made so many friends there, the pool and bar contribute to the social scene and it’s very easy to meet new people. The rest of the facilities are also really nice, they have so many cute common spaces. We wanted to extend our stay but couldn’t. If you are in your 20s and looking to go to Sicily you need to stay here, you won’t regret it. My friend and I stayed in a shared girls room and had a great time. Just don’t sign up for the pasta night activities, food will take a long time to come.

I stayed at this hotel for a few day and I was honestly impressed. The service is absolutely outstanding – everyone is incredibly friendly, helpful, and welcoming. You can really feel that hospitality is a top priority here. The facilities and amenities are fantastic – there’s everything you could possibly need, and even more. The rooms are spotless, comfortable, and well-maintained, and the whole property is beautiful, spacious, and peaceful. I can wholeheartedly recommend this hotel to anyone visiting Palermo. It was a truly perfect stay, and I would love to come back again! ❤️

Use your money and find youself a nice hotel or private run guesthouse instead of supporting a chain! The beds in double rooms are super small you feel like falling out on the sides. There was a lot of noise outside, I could barely sleep. There where to much lights. At the door and the smoke detector was flashing all night. The house and area looks nice first but is crowded with kids and you feel like on a school trip. Room was clean and spacious enough. Staff was weirdly friendly in an unauthentic way like it’s just their brand. When you scratch the surface they get pissed. And we got the worst Cappuccini ever. First time in my life i couldn’t finish a coffee I bought. It’s okay when some of you’re staff can’t use the coffee machine but please let us know. Maybe nice for very young travellers after school or people who wanna feel like on school trip again. But only for half the price. For that hostel style you get it’s completely overpriced.

Best hostel I visited so far, the staff is extra friendly and the social life is nice. I would recommend if you were traveling alone, it is an amazing place to meet people. The rooms and bathrooms were very clean and the location is only a few minutes away from the city center

The building is wonderful: big, pretty, well kept and lots of nice common areas (including rooftop terraces, swimming pool and well-stocked kitchen). The room itself was good, but the (3-person) bunk bed had no curtains and the room was barely cleaned in the meanwhile (cleaner came in but after there were still hairs on the floors). Also at night there was lots of outside noise (fireworks in the area, but also other guests partying outside). The hostel says they do social activities most nights, but I didn't experience that at all. The weekly wine tasting didn't happen (the host was on holiday), the quiz was cancelled (we only heard this after waiting 45 mins and then asking) and the pasta nights had no social aspect to them (you just order and pick it up). I very was disappointed with that, because in the past Ive experienced amazing events at Ostello Bello locations in Milano, so expected at least something happening also here. Luckily the staff and the guests were social and with my super nice roommates there was little need for more socialization. Upon arriving I thought 'this is the best ostello bello I've been to!', but I do take that back. Still, I had a nice stay and would recommend the place!

Definitely one of the best I have already stayed in (I have been to almost 90 countries). The staff and volunteers are super friendly and attentive. It is very clean, close to the city centre and has a lot of space. Believe it or not, but they leave a lot of food for guests to cook! The breakfast is also delicious. There is a pool as well! It is a nice place to meet cool people. It is perfect for Digital Nomads. I miss it already!

Some nice facilities (the pool) but most are very much not included. Triple bunk beds and no curtains is ok but not ideal. Quite far from the bus and train station. I was mocked by the staff for asking about the free drink insinuating I'm an alcoholic although it doesn't say anywhere that it's an alcoholic drink. I don't drink alcohol. Safe to say I took a very nice free drink from the breakfast bar. Pineapple juice :)

I only stayed one night and as a cheap stop over it was perfect. I had a single bed room and it was basic but was air-conditioned and clean. Window did not close properly and curtains are poor. Breakfast was lovely. Staff are helpful.

Pros: lovely staff, good breakfast, good location, lift in building, secure hotel. Cons: the bathroom was disgusting, towels smelled and looked 20 years old. Dirty sheets, lumpy bed, pillows smelled so bad, I had to put my own towel over them to sleep. As mentioned by others, the windows are very thin and this is on a main street, so it's very noisy.

We booked a room for October 2024. we booked a „Double or Twin Room“ that had the description „Features a balcony with views across Palermo's old town.“ Marked room amenities were mountain View, view of a sight, city view and terrace. We arrived by train and walked to the hotel. It’s a big house with different hotels on different floors. We got the keys to the room, looked for it by ourselves and it was a room with 4 beds, no balcony and the „view“ was a shaft, another window like 2m from us and barely any light. We walked to the reception and told the woman what’s wrong. She treated me like I was stupid and told me that I probably just looked at the pictures but that doesn’t mean that the booked room has the view and so on. I showed her my booking, she started with „I can’t read German“ so I changed the language on my phone so the app would be in English. I showed her the booking again and she just said that they don’t have any rooms like that available. I told her that that’s not ok, we paid for another room. She told us she needs to call her supervisor. They had a talk in Italian and she told us he would be there in an hour. We went to our room and waited for over an hour. We came back and of course the supervisor wasn’t there and she couldn’t tell us how long he would take. We then did exactly what they expected, we couldn’t waste more time and just left for the rest of the day, since we were only staying 1 night. I wouldn’t have been so mad if they had just admitted their mistake. They could’ve offered breakfast or a partial refund or really anything. But instead I was lied to and treated like I’m stupid. Honestly they could’ve just marketed the room as is from the beginning and I still would’ve booked it, but this treatment is unacceptable. The room we got was clean. 2 out of 5 lightbulbs were working. Sleeping there for 1 night was fine. The hotel is in walking distance to the city centre and the train station. You can book it, the price and the rooms are ok, but be aware that you might not get what you’ve booked and they won’t care

Very clean rooms with great location and breakfast with good variety of cakes, fruits, marmalades. The hotel has elevator and the hotelier were very polite and friendly the only downside to our room was the ac that didn't work so well

Hotel Concordia in Palermo is not a great choice overall. While its central location is convenient for walking around the city, it is a nightmare if you're driving due to limited parking options. The rooms have a mix of good and awful features. My bathroom, in particular, needed fixing – the shower cabin was very old, dirty, and had broken parts. On the plus side, the check-in process was okay.

Great location, kind staffs with service, very good breakfast.

The Hotel is in a great location, 10-15 minutes by foot from pretty much anyway in the historic centre of town. It is on a busy road and there is noise in the evenings. The hotel is on the fourth floor of the building. There’s a lift but it’s quite small and could be claustrophobic to some people. I found the hotel staff to be friendly and helpful. The breakfast was a typical continental one with some lovely fresh melon. I was staying in Room 2, it’s quite a large room with high ceilings, everything that you need, including a comfortable bed. My issue with the bathroom is that there was a step up to get into it and I missed it a couple of times. There is WiFi but I found it to be relatively slow. Overall, the hotel provides good value for money.

A really boutique hotel to stay at in downtown Palermo, very close to the market. To note, this is a very old building, renovated into a beautiful stylish hotel. We stayed on the fourth floor and it was all stairs, no elevator. The staff was very helpful with our luggage and with anything else we asked. They gave us free breakfast, which is also in another part of the building, although small space for breakfast, the breakfast is very good. Definitely would come again, though without children, preferably for convenience.

Lovely place. Really easy to access all of the main areas. The staff could not have been more lovely or more helpful. Beautiful large air conditioned rooms and the breakfast in wonderful. All great value for money.

I had a great stay in Palermo at the Palermo Inn. The Inn was beautiful with great views and walking distance to the historic center. The staff was terrific - the restaurant was great. The only downside was that the bed was quite uncomfortable. It was only a few days so I was able to manage but they need to invest in some new mattresses and pillows.

Very nice structure, modern, elegant and effective, in the hearth of Palermo. To get there from the metro station, you go through the market, in a magical atmosphere. There is a trattoria nearby, open air. The sleep is great, the surroundings are very silent, atmospheric. The breakfast, unbelievably flavoured and abundant. The service, great. Definitely recommending, definitely wanting to get back there.

A very nice staff in the heart of Palermo, at the picturesque Mercato Capo. Excellent cannoli offered at the arrival and equally good breakfast with a varied offer for all tastes. Room was wide, clean and nice. Being in the historical area, we could only access by walking but parking was comfortably close by.

The best hotel in Palermo, this hotel is gorgeous. The rooms and pretty, and everything is very clean. What really stands out is the staff, everyone is very helpful and welcoming 10/10. Great location near everything, room is spacious and beds are comfortable. Again thank you to the staff you made this stay very nice, special thanks to Giuseppe without him we wouldn’t have had the same amazing experience.

Lovely, clean modern rooms. All the staff were amazing and extremely helpful! Breakfast was very tasty and lots of fresh ingrediants. Great location in the old town but very silent at the same time

I recommend to just stay in another hostel in Palermo, you don't even have to book a more expensive one, there's lots of great ones in this price range. This place was so strange.. the only people working there are what feels like 20 year old boys who volunteer and that's exactly the vibe. They don't care or know about anything, they don't manage to keep the space clean and in the night they smoke weed and are noisy. I don't know. The location was great but thats it. Sorry!

I had a wonderfull experience. The receptionist guy was great. I would love to be back

It has no hot water, the wifi connection is very bad, impossible!

The DOCTOR bill I got after staying there was more expensive than my night. I got horrible feet infections from the clogged and broken shower, even tho I was wearing flip flops (useless when the water is at your ankles), I can now barely walk let alone hike, my vacation is ruined because of this unsanitary hostel, I should have read the Google comments (i booked from booking), for years people have been complaining about the hygiene and nothing has changed, the manager needs to wake the f up before a health inspection shut that hole down. There is even talks of bed bugs, how dreadful ! No AC during a heat wave, doors broken, toilets broken, shower broken, elevator broken, floors wet from the clogged shower, the wifi doesnt reach every room... What the actual F !! The staff is nice but they should do something before being eventually unemployed after the place closes for health reasons. Just shameful. Cherry on the cake my vehicle was broken into in front of the hostel because the neighborhood sucks 🤌

The worst place I ve ever stayed (not more than 20' though). The pictures are unreal. There is no safety handle on the upper bed, and showing it on the pictures is a misinformation. Bed is tiny and shakey, and you could not move without keeping in mind not to fall. The ladder was slightly broken, the chairs in the balcony also, broken beer glass was on the floor of the balcony. The walls were dirty. Sinks and cutlery, showers, floor, and toilette dirty and flooded. To be honest, I was disgusted to get a shower. They had no key to provide, and they suggested ringing the bell where some of the guests could open. Bells were ringing at 23.30. All doors and windows were open with mosquitos flying around and weed/tobacco fumes entering the dorm. In the 20' I spent in there trying to reach the wifi to book somewhere decent to stay a bug bit me on the waist and was not the mosquito bite, it came from the bed while lying/sitting on it. Everything was open and mosquitos or fumes from tobacco and weed were entering the dorm. With 25 € I have stayed in dope dorms in Sicily. Better pay 35 and rent a room from abnb, either stay outdoors, if you search for decency and safety.

Staff are so friendly and helpful, location is close to everything and beds are cheap. But the shower is broken and one of the two toilets was out of service as well. So, we had to line up for one toilet. There was no AC in the room and we had to open the window, but the streets were so loud at night, I couldn't sleep at all, even though I wore earplugs and eye-covers. Double beds are so cheap and bad quality. Whenever I move, it makes a sound.

We made a reservation the day before, but apparently the hostel was overbooked. Instead of just telling us that, they sent us to another hostel of the same owner, but that one didn't have place either! It's not nice to arrive in a city thinking you have a place to stay, only to be bluntly told you're gonna have to find another place. They obviously don't care at all about their customers. Service is non-existent

This hotel is in ZTL zone in the 15th century bastione. It is decorated nicely, rooms are ok. The garden and swimming pool in the yard is beautiful. However, for the price you pay, you do not get private parking, there is only street parking with limited spaces especially in the evening. There are also multiple restaurants in front of the hotel, which open until very late night. “soundproofing” of the room is poor. What disappointed me most, is that they confirmed during check-in that they will pack our breakfast for 9am departure, and they completely forgot about it in the morning. Finally, to get out from hotel to main road, you need to drive through narrow pedestrian areas, which might be tricky. There are definitely better price/value options in Palermo, than this one.

Hidden behind large gates and a high wall in an area of Palermo that is in need of regeneration is an oasis of calm and refinement. This place effortlessly oozes style and refinement. We loved sleeping in a room with exposed brick and stone arches. The air conditioning was very necessary in July and worked perfectly. We loved staying here ... a stunning surprise. We ate at the local fish restaurant on the other side of the square. Easy walking to the all the main tourist sites in the city centre. It's definitely worth the risk.

We truly loved our stay at this beautiful small hotel in Palermo. We were a group of five friends and had an amazing time here. Our favorite part was the charming garden. It feels like a little botanical oasis, filled with wonderful plants, where we spent relaxing moments together. The location is also perfect, very convenient for exploring all the main attractions. We would be delighted to return and highly recommend this lovely place to anyone visiting Palermo.

We had a great stay at this well-located hotel, and special mention to the staff for being so kind and accommodating as we arrived as part our our honeymoon. The rooms are super comfortable and there are fantastic bathroom amenities. The pool and relaxation areas are an oasis of calm in the city.

My wife and I stayed in the Bastione Spasimo for 3 nights to finish up our trip in Sicily. It is in a bit of a greitty part of town near the water, but once you walk through the gates it is a bastion ( HAHA) of serenity in the middle of the busy city. Our room and the pool were great to return to after hot days exploring the city. The service was amazing and all of the staff were incredibly helpful in organizing tours and restaurants for us. They even brought us a cake for our anniversary. What a nice surprise. I would definitely stay there again if we return to Palermo and I will certainly recommend it to my friends.

What a lovely hotel! You enter the hotel premise and you’re immediately transferred to a different world. A small but beautiful garden, spacious rooms and the whole hotel has a very lovely vibe. The breakfast was also great. There is a small swimming pool and tiny jacuzzi. I booked a massage - the hotel itself doesn’t have a spa facility. The massage was 70 euros and it was ok. The only downside is that there was a street party outside and it was very loud at night. But all in all, highly recommended.

Very nice and beautiful garden. It looks and feels like a small oasis in the middle of Palermo. The service was very good and everyone was friendly and helpful. The breakfast was great but it was mostly sweets. I recommend this hotel to everyone that wants to come and see Palermo.

Exceptional location but definitely needs a face lift. Very charming hotel and the staff were the shining star of this hotel. The cracked sinks..wonky shower heads, terrible beds and ac units that froze up and wouldn't wouldn't work, are the blight of this hotel. Staff did offer us a complimentary glass of wine while they looked at repairing the ac unit but it's beyond repair.... Breakfast was except with fresh pastries, fruit and coffee. I'm torn on whether I would recommend. Staff 5 star..but they're working in a 2 star hotel. No parking...nearby parking is 25 euro per day.

Our stay at the hotel was wonderful! We stayed there three days on the beginning of our Sicily trip and two days on the back end! Both times were exceptional! It is not the Ritz nor the other hotels of this magnitude! It was what I wanted to experience! This was a small family owned hotel in the middle of the Palermo day and night life! We were across the street from the opera house and on the plaza with many restaurants and shops! The location was perfect for us. Even though one evening was a little loud ! We did not mind it as the kids were doing a dance in the street! It was fantastic. The breakfast was delicious! You had a choice to eat in your room or the community room with others! All the pastries were fresh and delicious!! The meats and breads were superb! You can order eggs as well if you wished! Hot coffee, cappuccino, tea, and juice were also available. The staff was amazing! Let me introduce you to Christian, Pietro, Francesca, Fernando and two others whom I unfortunately do not have their names! They made the stay! Their kindness and hospitality went beyond any five star hotel I’ve stayed in! It was like staying with family! We were greeted in such a friendly manner and treated like this all five days! They all should be noticed because I feel they are the ones who keep the hotel going! The owners should be proud to have such a dedicated staff! I would stay here again. I miss them too. Yes, I miss you all! If you stay here I know you will or be disappointed. If you want a Hilton or a Ritz then go there! This hotel is true Italian family owned small hotel! You should experience the hospitality of this hotel and its staff! Mary Anne Cristello Colorado, USA

Right across from the Piazza Massimo and the opera house. Location is great for sightseeing and shopping. Try to get a room facing the piazza with a balcony. Unforgettable. We stayed in two different rooms and these were far better. Breakfast served in your room with lots of choices. Staff is great and organized all of our transportation. BIG flight of stairs when entering. We had help getting our luggage down. Super hotel!.

We had a delightful stay at the Massimo Plaza Hotel. The service staff was super friendly and helpful. The location of the hotel is perfect for visiting Palermo as a tourist as it is centrally located and right next to the theatre. We especially enjoyed the breakfast which was served in a private and cozy atmosphere in the living room of the hotel.

Location is totally perfect and you are close to everything. Despite being in the city center it’s not noisy. The rooms are very poorly cleaned and it feels like the vacuum cleaner has not been used for a long time. The fact you have to have breakfast in your room contributes to being unclean when they don’t clean properly. Staff is friendly and smiley and breakfast good. Just don’t like to eat it the room.

The small boutique hotel is well located in the middle of the old town, in walking distance of the main sightseeings. It is a place where one can enjoy genuine Sicilian setting and hospitality. The rooms are all comfortable and well equipped. We had the Superior double room, which provided us with plenty of space, beautiful light and authentic Italian decoration as well as a superb view on the theatre and its square. Bedding is comfortable. The breakfast is generous, offering products of good quality; it is usually served in the rooms but can also be served in the small lounge room upon request. The hotel is quite old and would benefit from some refurbishment; notably the carpet around windows in the bedrooms and the bathrooms are in need of renovation to do justice to the four stars evaluation. Also the lounge room is well equipped but setting and furniture are old fashioned and are not inviting; some basic renovation and modernisation would easily make this space welcoming. The hotel is quite old and would benefit from some refurbishment; notably the carpet around windows in the bedrooms and the bathrooms are in need of renovation to do justice to the four stars evaluation. Also the lounge room is well equipped but setting and furniture are old fashioned and are not inviting; some basic renovation and modernisation would easily make this space welcoming.

The location is 5/5, and the service is above average. However, the minibar is quite expensive, unlike other places where it was free or partly free. The breakfast is small, and the rooms are okay. Overall, the hotel is quite expensive, and the only reason to stay is the location based on cost.

The location is great as it is close to the city centre but overall it is an ordinary hotel. Our room had a particular strong smell that wasn’t nice and it was quite dark as the windows were opening to an internal space. We didn’t try breakfast there but instead went to nearby coffee bars. There wasn’t any particular service that makes it special and they don’t have free parking so we had to take our car somewhere else which wasn’t convenient

Beautiful Boutique Hotel. Great Location. Front desk, especially Valentina was very helpful and courteous. Breakfast buffet was delicious and Rosy (our server) was the BEST!! The only issue was our room faced the street and it could get loud into the early morning hours.

So, this hotel has some definite pluses and minuses. The pluses: The room is clean and large. The wifi is good. The location is central. There's a decent shower. Front desk staff really tries. The minuses: The thermostat doesn't actually do anything (my room was rather warm). The location is VERY loud at night -- bring earplugs or noise cancelling headphones. I got woken up by drunk screaming arguments from the plaza in the middle of the night two nights. You get one towel at a time -- not fantastic if it's 36c out and you want to shower twice a day. Hotel policies are strange -- it was really difficult as a non-EU resident to get an invoice confirming stay, very unusual for an internationally-branded hotel. (Again, the front desk staff tried, it seems like they are just not set up for international business travelers).

Hotel room was spacious especially for European standards and the bed was comfortable. We had an issue with hot water which was resolved while we were there but we did have to take 1 night of cold showers. Location is very very walkable.

I had an wonderful time staying at this hotel. The staff is nice and helpful, my room was large and very well equipped and housekeeping is doing a fantastic job! Special thanks to Valentina for being so welcoming 🙌🏽

The hotel is very new and modern. It's well located in the heart of Palermo, very close/walking distance to all the major sights. There are a lot of great restaurants and markets around to enjoy. The room was spacious and comfortable. The staff was friendly and welcoming. The breakfast was very plentiful with lots of both sweet and savoury options. The AC wasn't very powerful. It wasn't an issue for us since we stayed in spring time but might be more of an issue in the summer.

What a wonderful stay! spacious, modern room with patio. helpful and friendly staff, always willing to share sightseeing ideas and even helped me make a couple of phone calls in Italian. The breakfast was delicious with fabulous variety. The kitchen staff were so attentive, and went above and beyond to create a vegan breakfast for my daughter, Location was excellent - close to shops and restaurants.

It is definately not a bad place. Yes it is relatively loud but come on... we are in the city center. Have you ever been to a city center that is quiet? My husband managed to sleep and I used earplugs as I'm sound sensitive. Albergo is super close to many turistic places and also has great restaurants around. The system of leaving key at the reception was very odd and I was scared that someone will come in but after a while I got used to it.

The location was the only thing that stood up. You are actually in the very center of historic Palermo. But that’s unfortunately all you can enjoy. Because you must expect: No parking. No elevator. Very noisy. Old small room and balcony. Friendly hosts but this can not save the day. It’s very expensive for what you are getting,,..

This hotel ruined my summer vacation. impossible to sleep in the evening because the windows are not insulating and they overlook the armored alley of restaurants/bars. In addition, the manager wakes up around 6:30 a.m. and speaks very loudly with her employees, which wakes up all the people sleeping in their rooms. and she also has a dog that barks from time to time :). In addition, the beds are rotten and the smell in the pillows is too dirty and the hallway smells of disgusting cooking which enters the rooms. I ended up getting sick on the last day of my vacation because of the fatigue of not sleeping in the evening or in the morning. I do not recommend this hotel at all maybe sleeping outside is better than sleeping in this hotel .

Albergo Verdi is a wonderful hotel to stay in Palermo. The staff are friendly, kindhearted people, the Hotel is in the center of Via Marqueda, the best street ever. The rooms are wonderful andif you want to experience Palermo, hotel Albergo Verdi is the place!

Nice hotel with good location despite being quite noisy in the night time. 8€ city tax gets charged in the hotel per room.

Best place to stay, next to the downtown city, if u want to go at theater or party u need to stay here! Helpful host!

Room without window, rude, impolite stuff.

Great location walking distance to restaurants and cathedral, palace. Rooms are modern although the bathroom is quite cramped even though we had booked a suite. Breakfast options were good overall although the restaurant felt a bit cramped. Service - we had booked airport pickup option as it was advertised during the booking. They didn't (forgot to) charge us taxi fare when we checked out in the bill. We had left the luggage during check out as our flights were later in the evening and when we came back to pick up our luggage to go the airport they asked to pay for the taxi fare in cash. we explained we didn't have cash and were happy to pay them via card like any other hotel charges and they can settle it with the taxi driver. We were getting late for our airport uber and receptionist wouldn't take card, called the manager but they wouldn't take card either and insisting on going to the ATM to get cash and leave cash with the hotel. pretty absurd requirement as most hotels that provide airport pick up service will add it to the hotel bill and accept total payment via card vs. holding us back. eventually we had to do bank transfer to the taxi guy directly at the risk of almost missing our return flight. this is not how 4-star hotel service should sort out issues hence 2-star review

What an amazing hotel! Everything is flawless here including the modern fresh clean room, staff and the location is perfect! You are no more than a 5 minute walk away from anything you want to see and go to. We booked the jacuzzi room and was a lifetime experience for us, absolutely amazing and worth every penny! You won’t find a hotel so well located which offers a quiet night’s sleep too, no outside noise at all as it’s perfectly tucked away in the corner of an off road. You can’t ask for more! We didn’t opt for breakfast but will definitely give it a go next time we stay here. We will be back! Thank you to all the staff for hosting us.

Beautiful hotel in a nice neighbourhood (vibrant and safe). Room was charming and bedding was super comfortable! Shower did leak a bit. Anastasia, from the hotel team, was lovely and took great care of us ! Breakfast was good with plenty of options. Only downside is that hotel is located in a ZTL, so you need to make sure the hotel registers your vehicles plate for the whole length of your stay.

This hotel is pure perfection. The location, the staff, the rooms, and the cleanliness just amazing. I recommend this hotel to all. You will love it. It is within ten minutes from train station and the historic section of Palermo. The price is also excellent. Bravissimo!!!

We arrived in Palermo with a bad hand, first hot el that we booked didn’t work out.. and this location immediately assisted in providing us a few nights to stay. Not only didn’t they help in a time of need, they also assisted us with a vehicle issue out in town. So grateful for this hotel, their customer service and hospitality. I would come back 10 fold times to this location.

Location is just about perfect and the staff is incredible. The room is small but average size by European standards. Very good breakfast buffet and it is right around the corner of a pedestrian street with lots of restaurants and bars. The bathroom is a little cramped but is very modern and is equipped with a bidet. The one really odd thing is the shower in the middle of the bedroom. This quirk is the major reason for the four star rating because everything else is very good. We give the hotel 4 clams on the coveted Five Quahog Rating Scale.

I stayed at Palazzo Cartari in July 2025. My sister was also staying in town on the same dates, at a different hotel. While going up to my room with my sister one evening to pick up the bag she left in my room, one of the receptionists, an older woman, started insisting that I can't invite my sister to my room unless we provide her passport. My sister didn't have her passport with her, so the receptionist proceeded to have a shouting match in the lobby to insist that she will not allow us to go up to the room. She was rude and aggressive. When I asked to get in touch with the hotel manager, the same receptionist told me that she will not provide the contact information for the manager. She insisted that if I wanted to complain about how she behaved or anything else, that I must send it to an email that she can access. She said that even if she provided the contact information for the manager, that he will not respond to me. When I asked for the manager to get in touch with me, she proceeded to have another shouting session in the lobby. It made things a bit uneasy, because from that night, my sister didn't feel comfortable coming with me to the hotel because she was worried we might get yelled at. It made the entire vacation less pleasant than it could be. In the room, please note that the restrooms don't have blinds or solid curtains. The curtain is made of mesh and you can see through it very clearly. Some of the rooms are directly facing apartments across the street. If you don't like the feeling of being watched when you go to the restroom, you might want to consider this. I also reserved a room with a sauna, which I paid extra for. But in my room, the sauna couldn't heat above 70 degrees. It was hot, but not hot enough. After an hour of consecutive heating, realizing it was not going to get hot, I gave up and turned it off. Had I known this was the case, I would have gotten a less expensive room without a sauna. The room was clean and renovated, but for the price, I expected better service and operational amenities.

An oasis of calm conveniently located in the historic old town of Palermo, I know where to return to when I next visit this fabulous city. Hotel Spasimo is peaceful, spacious and offers excellent facilities including both indoor and outdoor pools. The staff here were kind, helpful and efficient with a friendly and relaxed manner. Breakfast was delicious and there was plenty to choose from. It’s the perfect Palermo stay.

We had the best stay. The facilities and staff were all so nice. It is a hidden gem in a really great area with some lovely restaurants and bars nearby but the hotel is very peaceful. We loved the indoor heated pool and I’m sure the outdoor would be perfect in the hot summer. The beds were very comfy and rooms are very big and nicely decorated. The one slight improvement would be to have more seats outside for breakfast as they were often all taken when we went to have breakfast outside, but this is just a small thing and does not overshadow a really great stay. We will definitely be back again.

My partner and I traveled from NYC to Palermo for the first time, and we could not be more happy with our decision to stay at Spasimo Hôtellerie. Prior the the trip, they answered all questions we had and made sure we had all the information that we needed. When we arrived, all of the staff was extremely welcoming, and treated us with so much kindness. The hotel itself was beautiful! Everything was very clean, and the spaces were comfortable and designed very well. The breakfast in the morning on the rooftop was so amazing! The best part was that you could cool off in their stunning pool & yard area after a hot day of walking around. The location is absolutely perfect- walking distance to everything that you need or want to do. We will definitely be coming back— this hotel and their people are a true gem of Palermo!

Fab hotel located in a great part if Palermo, you can walk to all the tourist attractions and it’s only 10 minute from the main train station. The entrance looks a bit dodge but don’t be fooled it’s a lovely hotel. Clean spacious rooms with an outdoor pool and indoor hot tub. The service was great all the staff went above and beyond for us. Would recommend!

Amazing relaxing place to stay in Palermo, very well located outside the busyness of the city centre but within walking distance and with lovely restaurant options all around. The staff was incredibly nice, the rooms were modern and clean and the a la carte breakfast was served to wherever you wanted within the hotel.

Had an amazing experience! Everything top notch from the high quality rooms and facilities, superb location, truly spectacular made-to-orfer breakfast, friendly and personable service (thanks Sabrina!), the list goes on and on! Very new so everything in pristine shape. Parking was a bit of a challenge but we managed. Stay here, trust me, it's well worth it!

We spent our last night of our Sicilian trip at Spasimo Hôtellerie, and it was the perfect way to treat ourselves. The hotel is right in the city center, within walking distance of markets, busy streets, and main sights, yet it feels like an oasis amid the chaos. From the moment we arrived, service was exceptional: they helped with our suitcases, offered to park our car, and welcomed us with granita while we relaxed by the pool. They constantly brought water and offered coffees, making us feel very cared for. We stayed in one of the large lofts, which had two queen beds, and two bathrooms — very spacious and comfortable. The beds were excellent, and the room beautifully presented. Breakfast was flexible — we could choose the time and items, which they ordered from a local bakery, letting us sample a wide range of Sicilian specialties. Amenities were good: a warm indoor pool open 24/7, a saltwater outdoor pool with loungers, a small gym with basic equipment, and a rooftop breakfast area with lovely views. The hotel is set in a converted old factory, giving it a unique, stylish vibe. Overall, a wonderful, peaceful retreat in the heart of Palermo — highly recommended.

Very nice hotel, well located in the center of Palermo. Very friendly staff and an involved manager ! Good breakfast in a beautiful dining room with tasty cannolis. I'd definitely go back if I'm in the city again !

Everything was perfect! Lovely staff, great attention to details, comfy rooms, delicious breakfast, amazing rooftop bar with a great view, especially at sunset. Everyone was very kind and helpful. If I’m in Palermo again, I’ll definitely be back.

We loved our stay at Locanda Santamarina, which apparently is recently under new management. The staff went above and beyond to make us feel welcome and cared for throughout our visit. Their communication was always prompt and helpful and had fantastic attention to detail, which gave us peace of mind while traveling abroad. The historic setting was beautiful, the service was excellent, and they were even gracious enough to help us with follow-up questions after our stay. A true gem in the center of Palermo—highly recommended.

Absolutely loved our stay here! The location is unbeatable, right in the heart of Palermo, making it easy to walk everywhere. The staff were some of the friendliest and most hospitable I’ve encountered. They went out of their way to share local recommendations. The hotel itself is modern, beautifully designed, and has all the charm you’d want in a boutique stay. I’d gladly recommend it to friends and family visiting Palermo!

The stay was very successful; we haven’t encountered such incredibly polite staff in many other places. They were very helpful and kind, always ready to assist at every step. The rooms are very clean and modernly furnished. Breakfast is served as a buffet, and the coffee is delicious :) The location is excellent :))

We stayed 2 nights in the two bedrooms family suite. We enjoyed the jacuzzi which was a true delight (with a cocktail 🍸). The restaurant is probably one of the best in Palermo. The room is incredibly large and comfortable. Everybody is extremely careful. A true luxury moment!

First time in this amazing place in the heart of authentic Palermo. Everything was perfect: great position, clean room, hearty breakfast..The most important thing that I’ve experienced was staff availability and kindness in every circumstances, truly priceless. A special mention to Grazia at breakfast..with her nice touch and smile has the power to turn your day on, she is worth the trip..surely I’ll come back. Thank you so much guys and see you soon! Francesco

Booking should not allow reservations in such a mess. Terrible place, everything is dirty, it's cold and there are suffocating fumes in the bathroom, the door to the room does not provide security. The owner is aggressive and suggests that I am drunk, reporting her to booking. There is a party of bars and pubs under the windows, it is impossible to sleep. I left the place because it is disgusting. Dogs sleep in better conditions

Never choose it

(Translated by Google) I was there a few years ago, unfortunately!!!! one of my group had decided to save so much that he chose this horrible place... I must say that this place is a film set for the worst horror films that could exist... Dirt, zero welcome, the only luck we have had that it is located in the center and was very convenient but absolutely not recommended. (Original) Sono stato qualche hanno fa, purtroppo!!!! uno del mio gruppo aveva deciso di risparmiare talmente tanto che ha scelto questo orrendo posto... devo dire che questo posto e' un set cinematografico dei film horror peggiori che possano esistere... Sporcizia, zero accoglienza, l'unica fortuna che abbiamo avuto che si trova in centro ed era comodissimo ma sconsigliato assolutamente.

(Translated by Google) Unfortunately, I hadn't read the reviews. Horrible place, the only positive thing was the location, quite in the centre. Very dirty room, unusable air conditioning as there was mold between the fins. Wardrobe all broken and full of mould, blankets dirty with I don't know what, and above all it's better if I don't know. In the bathroom, you couldn't take a decent shower, you had to get out to reactivate the light which went off every 30 seconds. Leave it alone, look for something else (Original) Purtroppo, non avevo letto le recensioni. Posto orribile, l'unica cosa positiva la posizione, abbastanza in centro. Camera sporchissima, condizionata inutilizzabile in quanto c'era la muffa tra le alette. Armadio tutto rotto e pieno di muffa, coperte sporche di non so cosa, e soprattutto meglio che non lo sappia. In bagno, non potevi farti una doccia decente, che dovevi uscire per riattivare la luce che ogni 30 secondi si spegneva. Lasciate stare, cercate altro

(Translated by Google) “An absolute disgrace: avoid like the plague!” Scandalous stay to say the least. We were promised a minimum of daily cleaning, but in three days no one was seen: rooms left unkept, bathrooms filthy enough to suggest a serious health risk. We pointed out the inconvenience and were told disdainfully that "this is a hostel" - too bad it was advertised as a B&B. Falsehood and mockery. The only real presence? The one to collect the tourist tax. Then they disappeared into thin air. Ah, I forgot: under the rooms, a continuous racket day and night. Sleeping was a challenge. A terrible experience, managed by arrogant and disinterested people. Palermo deserves better. This place is a stain on the beauty of the city. Shameful. (Original) “Una vergogna assoluta: da evitare come la peste!” Soggiorno a dir poco scandaloso. Ci è stato promesso un minimo di pulizia quotidiana, ma in tre giorni non si è visto nessuno: camere lasciate sfatte, bagni luridi da far pensare a un rischio sanitario serio. Abbiamo fatto presente il disagio e ci è stato risposto con sufficienza che “questo è un ostello” — peccato che fosse pubblicizzato come B&B. Falsità e presa in giro. La sola presenza reale? Quella per riscuotere la tassa di soggiorno. Dopodiché sono spariti nel nulla. Ah, dimenticavo: sotto le camere, un baccano continuo giorno e notte. Dormire era un’impresa. Un’esperienza pessima, gestita da persone arroganti e disinteressate. Palermo merita di meglio. Questo posto è una macchia sulla bellezza della città. Vergognoso.

(Translated by Google) We arrived at this sort of "b&b" at first glance from the outside you can tell it's quite dated but we overlooked it. As soon as we arrive we realize that there is no one there, we call and they tell us that they will arrive soon in 10/15 minutes. Inside, everything was old in very bad condition and dated, broken wardrobes, mold in the walls, handkerchiefs made of blood in the bidet drain, bubble bath and shampoo already used by other people (large non-disposable bottles), blocked sink, bathroom drain didn't work well, TV it didn't work, no receipt for the money given in the structure, rude and grumpy cleaning lady, owners never seen except at the checkin, doors in terrible condition, rusty and almost falling, very uncomfortable bed that made noise at your every slightest movement, I think everyone the furniture was taken from the street and placed there, I couldn't give any other explanation, it smells of mold everywhere, the kitchen made me sick just by looking at it, the fridge was very dirty, the kitchen equipment was almost non-existent, breakfast had never been seen, the whole structure was very dirty overall , they gave us a towel/shower sheet and it was never changed, a non-existent shower mat, it should be noted that the linen in both the bathroom and the bed were all of different colors and those that we can commonly find at home were not there the classic sheets that a person would expect in a structure, zero guest care. The only positive thing about all this inconvenience was the location very close to everything. Needless to say, overall, I don't recommend it. Horrible. (Original) Siamo arrivati in questa specie di "b&b" a prima vista da fuori si capisce che è abbastanza datato ma abbiamo sorvolato. Appena arrivati ci accorgiamo che non c'è nessuno chiamiamo e ci dicono che arriverà presto 10/15 min. Dentro Tutto era vecchio in pessimo stato e datato armadi rotti, muffa nelle pareti, fazzoletti fatti di sangue nello scarico del bidè, bagno schiuma e schampoo già usate da altre persone ( falconi grandi non monouso) lavandino otturato, scarico del bagno funzionava male, tv non funzionava, nessuna ricevuta per i soldi dati in struttura, donna delle pulizie maleducata e scontrosa, proprietari mai visti se non al chekin, porte in pessimo stato arrugginite e quasi cadenti, letto scomodissimo che faceva rumore ad ogni tuo minimo movimento, credo che tutti i mobili siano stati presi per strada e messi li non ho saputo dare altra spiegazione, puzza di muffa dappertutto, la cucina che solo a guardare mi veniva il voltastomaco frigo sporchissimo attrezzature per cucina quasi inesistente colazione mai vista, tutta la struttura molto sporca nel complesso, ci hanno dato una asciugamano/telo per la doccia e mai cambiato, tappetino per la doccia inesistente, da premettere che la biancheria sia del bagno che del letto erano tutte di colore di verso e quelle che comunemente possiamo trovare a casa non c'erano le classiche lenzuola che una persona si aspetterebbe in una struttura, cura dell ospite pari a zero.Unica cosa positiva di tutto questo disagio era la posizione molto vicino a tutto. Inutile dire comunque nel complesso che lo sconsiglio. Orribile.

(Translated by Google) To avoid, no reception, no staff, it took us minutes to look for the place because it doesn't look like a b&b. The doors are not easy to enter, minimal bathroom, room smells bad and no real window!! Bar below and you don't sleep anymore!! Brief.. (Original) A fuir, pas de réception, ni de personnel,nous n’avons mis des minutes à chercher l’endroit tellement qu’il ne ressemble pas à un b&b.Les portes ne sont pas faciles d’entrée, salle de bain minime, chambre sent mauvais et pas de vrai fenêtre !! Bar en dessous et vous ne dormez plus !! Bref..

Good price, cozy, right in the heart of the city, walking distance to everything.

(Translated by Google) Mary is a perfect Owner🙂nice and very attentive to the customer's needs. Precise professional and always ready to listen to any requests from her hosts... even the most absurd ones. Its simple, welcoming structure fully satisfies the needs of even the most demanding. Clean, air-conditioned rooms equipped with everything you need for both a holiday and a business stay. Passed with full marks. (Original) Mary è una perfetta Owner🙂simpatica e molto attenta alle esigenze del cliente.Professionale precisa e sempre pronta ad ascoltare eventuali richieste dei suoi host.. anche le piu' assurde. La sua struttura semplice accogliente soddisfa pienamente le esigenze anche dei più esigenti. Stanze pulite ,climatizzate e fornite di tutto l'occorrente per un soggiorno sia di vacanza che di lavoro. Promossa a pieni voti.

(Translated by Google) Dilapidated place, dirty rooms, uncomfortable bed, worse bathroom. Poor lighting, old and dirty structure. After pointing out to the owner that the floor of my room was full of hair and dust, I wanted to leave the property but the owner initially didn't want to let me so as not to lose money. But it's an unlivable place. I would like to post photos but Google won't let me. White plastic chair now turned black from dirt. Horrible (Original) Posto fatiscente, camere sporche, letto scomodo, bagno peggio. Poca illuminazione , struttura vecchia e pure sporca. Dopo aver fatto notare alla proprietaria che il pavimento della mia camera era invaso da capelli e polvere volevo lasciare la struttura ma la proprietaria inizialmente non me lo voleva permettere per non perdere soldi. Ma è un posto invivibile. Vorrei postare le foto ma Google non me lo permette. Sedia in plastica bianca ormai diventata nera dallo sporco. Orribile

(Translated by Google) Shameful place. Bedroom with dirty moldy walls. Single bed collapsed and we had to sleep 3 in the double bed. Chandelier???? A dangling light bulb. Not to mention the bathroom with a bucket of water for the toilet, non-existent light and a shower curtain that fell every 2 seconds. Doors destroyed as well as chairs. You should have some decency and control before renting rooms. For me it's a scam. I strongly advise against it (Original) Posto vergognoso. Stanza da letto con I muri sporchi di muffa. Letto singolo sfondato e abbiamo dovuto dormire in 3 nel letto matrimoniale. Lampadario???? Una lampadina penzolante. Per non parlare del bagno con secchio di acqua per il wc, luce inesistente e doccia con tenda che cadeva ogni 2 secondi. Porte distrutte così come le sedie. Bisognerebbe avere un pó di decenza e controllo prima di affittare delle stanze. Per me é truffa. Lo sconsiglio vivamente

(Translated by Google) The location is perfect for those who want to get around the center on foot. A little more inconvenient for those coming by car due to the paid parking and also the limited traffic area. Mrs. Mary is very kind. But the rooms leave a little to be desired. My bed was on a very low mattress base made of boards. Absolutely not suitable for heavy people. The almost non-existent furnishings made up of things recovered here and there (Original) La location è perfetta per chi vuole muoversi in centro a piedi. Un po' più scomoda per chi viene in macchina per via dei parcheggi che sono a pagamento e inoltre e al limite la zona traffico limitato. La signora Mary e gentilissima Ma le stanze lasciano un po' a desiderare. Il mio letto era su una rete fatta di tavole El materasso molto basso. Assolutamente non adatto a persone di peso. L'arredo Quasi inesistente fatto di cose recuperate qua e là

(Translated by Google) Very bad experience. Extremely uncomfortable bed, it felt like you were sleeping on plastic, we woke up with back pain. The night before around 10pm I went to the bathroom, the toilet didn't come out, I had to empty it with the toilet brush jar. At around 9.30pm the owner knocks on the door, and without me and my partner giving him permission to enter, opens the door, to tell us to turn down the volume on the TV a little because the neighbor in the room had to wake up early. We do not recommend it to everyone (Original) Esperienza bruttissima. Letto scomodissimo sembrava che dormivi sulla plastica, ci siamo svegliati con il mal di schiena. La sera prima verso le 22 vado in bagno il wc non usciva l'acqua, ho dovuto svuotarlo con il barattolo dello scopino del wc,. La proprietaria verso le 21:30 che bussa alla porta, e senza che io e la mia compagna gli diamo il permesso di entrare, apre la porta, per dirci di abbassare un pochino il volume della tv perche il vicino di camera si doveva svegliare presto. Lo sconsigliamo ha tutti

(Translated by Google) Excellent location, Mary was very kind and helpful. The structure is certainly a little dated but I still compliment you on the impeccable cleanliness. Recommended quality/price. (Original) Posizione ottima,Mary è stata molto gentile e disponibile. Sicuramente la struttura è un po' datata ma comunque mi complimento per l'impeccabile pulizia. Consigliato qualità/prezzo.

Perfect location in the most vibrant neighbourhood of Palerm. The attention from Emanuela makes guests feel at home. Clean, spacious and comfortable rooms. A gem!

beautiful rooms. clean rooms with all necessities. nice service from the reception, involved in explaining the area and the activities around it. they are open to arranging taxis and information about public transport. All the recommended trattorias were great!

We stayed for two nights in the Bergamotto room. The B&B itself was stylish, but very comfortable. Our room had a great little balcony overlooking a garden with far sea views. The location was superb, within 10 minutes walk of everything in old Palermo, including sights and great restaurants. The staff were super friendly and very helpful. Thank you for a great stay!

The B&B was pleasant and conveniently located. The staff was friendly and helpful, and the quality/price ratio was good. During our stay in early July 2022, we had the entire apartment to ourselves. Although we did notice a bit of dust on the bed, it was a minor issue that didn't detract from our positive experience. We would certainly consider returning in the future.

Our group of four stayed 2 nights, in two separate rooms. This B&B is absolutely wonderful!!! Rooms are beautifully decorated and furnished with every comfort and luxury. Fabulous breakfast!! Rodi was very thoughtful and gave us directions to local attractions. Very highly recommended!

Probably one of the nicest places to stay in Palermo. Everything was pretty smooth, from our arrival to our departure, and the room itself was really nice and spacious. The B&B is located in a nicer and a bit more charming part of Palermo, and is within walking distance of many of the key sights

My wife and I had a lovely stay here, my wife was extremely happy with the well appointed bathrooms.....a very professional and warm welcome was provided to us by Emanuela who, may I say, makes a lovely up of coffee. Location is excellent. I would highly recommend this accommodation and I will be using BB22 as my accommodation for all future visits to the city. Thank you Emanuela!!!

This place is not even close to a three star. Service is poor: they really don’t want to help you. Several of the rooms in our group smelled like sewage: the front desk told us to flush the toilets 4-5 times an hour. No water for guests-they actually refused to even fill up water bottles. The only elevator was broken one day. And there is trash and cig butts all over near the front entrance. And I won’t even tell you about the super loud noise right in front of the hotel every night until 2 am. Stay away—it is a joke. In response to owner--send us some fabulous pictures of your "bar," a joke. I never mentioned mold, I said SEWAGE, so you clearly didn't take the time to read what I said. And filling up a water bottle--is that a big deal for you? I repeat, STAY AWAY

This was honestly one of the worst hotel stays I’ve had. There were no slippers provided in the room, and when we asked for earplugs, the curly-haired staff member on the night shift told us they had run out and suggested we go out and buy them ourselves. I don’t think that should be the guest’s responsibility — the hotel should handle it, or at the very least, try to help. He was unhelpful and dismissive the entire time. We were also told that the restaurant couldn’t be booked in advance, but when we arrived, it was fully booked and we were turned away. This just added to the frustration. As for the room — we stayed on the third floor facing the street, and it was incredibly noisy all night. The windows weren’t double-glazed, just thin glass, and the walls were paper-thin. We could hear other guests slamming doors and noise from neighboring rooms constantly. The one positive was the grey-haired staff member — he was super kind and helpful Overall, this was a very poor experience, and I wouldn’t recommend staying here — especially if you value comfort, quiet, or decent service.

Such a practical, warm hotel with great breakfast and kind staff that helped us enjoy the staying. Definetely recommended!

During our Italy Tour this hotel was our last stop which is in the heart of Palermo. The room was decent but I wish they had a full length mirror in the room. The complimentary breakfast was subpar and could use a little bit more options such as Hardboiled eggs. As this hotel is in the busy streets of Palermo, the busy streets are heard nearby and I believe an apartment was by us. I was awaken by the locals on the balcony of their home chatting away at 0300 in the morning. There is a pub called Shelby right across the street where you can enjoy people watching and car/mopeds watching galore.

+ location close to bus stops and city center + room spacey, well designed, and clean + good service + nice decoration on the hotel - flatted pillows - burnt coffee

Great hotel, recommended.

(Translated by Google) Beautiful decor, clean rooms, but we had a problem with unpleasant odors in the room. We were in a room with no windows and only a skylight: it was impossible to open the window, and therefore impossible to get rid of the sewer smell. The staff still tried to help us and put in products. But the products + the bad odor + no ventilation: it made the air unpleasant. For those who like very, very hard mattresses, you'll be served. Plus point: valet parking service, which means you don't have to worry about your car (€25 per night). Breakfast is quite good and varied. (Original) Belle décoration, chambres propres mais nous avons eu un problème de mauvaises odeurs dans la chambre. Nous étions dans une chambre avec aucunes fenêtres et seulement un velux : impossible d’ouvrir la fenêtre, et donc d’évacuer cette odeur d’égouts. Les équipes ont tout de même essayé de nous aider et de mettre des produits. Mais produits + mauvaise odeur + pas d’aération : rend l’air désagréable. Pour ceux aui aiment les matelas très très durs, vous serez servis. Point + : service voiturier qui permet de ne pas s’occuper de sa voiture (25€ par nuit) Petit déjeuner plutôt bon et varié.

Had an amazing time at Ostello Vucciria! You really can’t beat the location – it’s right in the center of Palermo, close to everything. The place is spotless, stylish, and has such a warm, welcoming atmosphere. Huge thanks to Valentina at the front desk – she’s the best! Super kind, always smiling, and full of great tips. She made the whole experience even better. If you’re heading to Palermo, this hostel is a must!

Great stay right in the heart of Palermo. The hostel is modern, it is a new opening. Valentina, the receptionist is kind and very helpful. If you’re traveling to Palermo, you must go there

Excellent location Super clean and very friendly staff. Reasonable prices too! Valentina the receptionist gave us golden info about the area we wouldn't have figured out alone.

Perfect location, close to the market. Hostel is clean, prices are reasonable and reception staff very informative!

(Translated by Google) A fantastic experience! I stayed at the Vucciria Hostel for a few days and I felt at home. The location is perfect, in the heart of Palermo, very close to everything. The environment is welcoming, clean and with attention to detail. A special thanks to Valentina, the receptionist, always kind, helpful and smiling. He made my stay even more pleasant with his advice and professionalism. Highly recommended for anyone looking for an authentic place where they can feel truly welcome! (Original) Un’esperienza fantastica! Ho soggiornato all’Ostello Vucciria per qualche giorno e mi sono sentito come a casa. La posizione è perfetta, nel cuore di Palermo, vicinissima a tutto. L’ambiente è accogliente, pulito e curato nei dettagli. Un grazie speciale a Valentina, la receptionist, sempre gentile, disponibile e sorridente. Ha reso il mio soggiorno ancora più piacevole con i suoi consigli e la sua professionalità. Consigliatissimo per chi cerca un posto autentico dove sentirsi davvero benvenuto!

(Translated by Google) Fantastic experience at the Vucciria Hostel! Very central and strategic location, perfect for visiting and enjoying all the beauties of Palermo. The staff is warm and welcoming. Special thanks to Valentina, the receptionist, who was truly unique: she made me feel at home and gave me excellent advice on what to see and where to eat. The hostel is perfect, with a pleasant atmosphere and all the essential comforts. Absolutely recommended! (Original) Esperienza fantastica all’Ostello Vucciria! Posizione centralissima e strategica, perfetta per visitare e godere di tutte le bellezze di Palermo. Lo staff è caloroso e accogliente. Un ringraziamento speciale a Valentina, la receptionist, che è stata davvero unica: mi ha fatto sentire come a casa e mi ha dato ottimi consigli su cosa vedere e dove mangiare. L’ostello è perfetto, con un’atmosfera piacevole e tutti i comfort essenziali. Assolutamente consigliato!

(Translated by Google) Fantastic experience at the Vucciria Hostel! The location is perfect, right in the beating heart of Palermo, a stone's throw from everything. The hostel is clean, colorful and with a super welcoming atmosphere. A special thanks to Valentina, the receptionist: very kind, always smiling and ready to help with any request. He gave us great advice on where to eat and what to visit, making my stay even more enjoyable. Highly recommended for those looking for a young, cheap and full of energy place! I will definitely be back! (Original) Esperienza fantastica all’Ostello Vucciria! La posizione è perfetta, proprio nel cuore pulsante di Palermo, a due passi da tutto. L’ostello è pulito, colorato e con un’atmosfera super accogliente. Un grazie speciale a Valentina, la receptionist: gentilissima, sempre sorridente e pronta ad aiutare con qualsiasi richiesta. Ci ha dato ottimi consigli su dove mangiare e cosa visitare, rendendo il mio soggiorno ancora più piacevole. Consigliatissimo per chi cerca un posto giovane, economico e pieno di energia! Tornerò sicuramente!

80°F is too hot for a hotel room. this would be a nice place if they would turn the air conditioner on. can't open the windows because of mosquitoes

We just had an afternoon in Palermo and Gulia, the nice lady at the reception helped us with everything , helped us to see the main sights and especially with the parking , driving in Palermo can be very challenging, the whole atmosphere of the hotel is nice and calm ,like a real old traditional hotel, loved the paintings . Beautiful view from the breakfast on the rooftop with the best cappuccino in Palermo, thanks to all the staff for making our stay so memorable, special thank for Gulia and the help with my post card 🤗

As much as I would like to write a good experience. It was in fact a very bad experience for me staying at the hotel. The rooms aren’t clean. After the very first night I got extremely bitten by the bugs. There front desk people weren’t very helpful and were not kind. Overall it was not great experience. I would not recommend staying at this hotel if you are wanting to stay in Palermo

It was ok---we had a suite which was very retro(maybe dated?)but I loved the veranda off the living room. Lovely afternoon sun. Parking we thought was included but not and you had to walk blocks to park. Breakfast was basically out of eggs and meats by 7:30. Coffee was good. No amenities like a gym of any kind(or maybe we missed it?)and front desk was pleasant but could not offer stamps or to mail something for us. Pillows were absolutely the worst. Area is nice and location near shopping and restaurants.

Just back from Palermo and I really want to write about my stay in Hotel Giardino Inglese. The people working there are amazing. They do everything to help you - and I have never tried to get In the morning freshly baked cakes for breakfast. The local specialties. Thank you from Else Piumini Danesi.

Loved the hotel ! Spacious rooms, great breakfast and very welcoming staff. The breakfast of course has more sweet options, as is more common to eat sweet in the breakfast in Italy. The cakes, croissants, donuts were perfect!

The best part of this hotel is the breakfast and Onofrio. Although a little chaotic Onofrio is a golden star taking amazing care of his guests. He truly goes above and beyond. A rotation of fresh, home made Sicilian cakes and pasteries were the breakfast highlight. For folks who prefer a savory breakfast the options are a little limited but the kitchen staff are always available to make you some fresh toasties, eggs and bacon. Sadly there were no slippers, bathrobes nor lotion :( but tbf i never asked. They could do with not replacing the soap everyday for environmental sustainability reasons.

The quickest way to get out of this city! Palermo is not worth your time or energy. The station itself is very busy and full of police and military and a McDonald’s. It’s serviced by international busses and local and long distance trans. Go to Catania instead

Very nice train station, historical building, veeeery clean. Easy to get around, platforms easy to reach, clear information about trains. Otherwise, everything you can expect from a central train station :) But wait, there is more... There is one gem that I must mention: There is a small museum at the station, in the right corridor leading to the platforms. ***The access is free!*** It shows a piece of ancient history of the area, and details of a battle that took place there in 4th century BC. Very interesting, well arranged, not just a bunch of poster displays, but quite a number of artifacts on a display as well. Unfortunately, descriptions are in Italian only, which I am still trying to learn :), but it is easy to translate things nowadays, or you have QR codes to the English version. Definitely worth visiting when you have some spare time waiting for a train. I really recommend. My respect and kudos to the people who came up with the brilliant idea for the museum here.

good connection to Palermo airport, lots of possibilities how to buy tickets- tap&tap right at the platform 10, ticket machines, ticket desk or online. Train departs every half hour-hour, lasts 49mon -1h2min. There is Mcdonalds inside the Station area and lots of caffes and bars around.

Toilets don't work. They direct you to the nearby bus station, toilets there also don't work. Huge toilet queue ar McDonald's. If you're going to put toilets into maintenance, at least do one at a time

Was dreading coming here but it’s really fine. I had to wait over an hour for a train and although it’s not the best equipped station I’ve been in, it had coffee shop where you could buy snacks for train and contrary to what others have said there are what looks like very new bathroom facilities - spotlessly clean and better than many I’ve been in. It’s not the prettiest place but it didn’t feel intimidating at all during the day and the staff at both ticket kiosk and toilet were very nice and helpful. The information screens are accurate and easy to understand, and there are announcements in English. Clearly money is being spent and it will improve over next few years.

This is the most disorganised train station you'll ever use. Just because it says the train is at platform 10 it doesn't mean that's where it will be. It might be 9, 8, 3. They'll change it whenever they'll feel like it. This never happened to me in any other country. That's what happens when you hire just about any person. Disgraceful.

Clean, safe and welcoming station area. A McDonald's that opens at 10am whilst anther cafe franchise is open earlier. Perfectly good place to wait for transport, meet friends and hang out. Bus station is next door with onward links to other places including coach shuttle to airport that at the time of writing was €6

Overall, the hotel is a nice environment, but there are definite drawbacks which would prevent us from staying here again (we’re actually leaving earlier than planned). The biggest issue is the in room climate controls. While there is a thermostat in each room, allowing you to change the temperature, no matter how low you set it, the coldest the room will ever get is 23°C (~74°F). And, as many are likely to agree, this is simply too warm, especially when trying to sleep. Also, as I said, this is as cold as it CAN get… during the day, it gets as high as 25°C (~77°F) in the room, presumably because the AC cannot keep up with the heat & humidity of a Sicilian summer. It would be great if the hotel disclosed this, but they do not, which is very misleading. For this reason alone, we would never stay here again, and cannot recommend this hotel. Along with the rooms being too hot, the prices for food & drinks at this location are higher than the quality supports. Regarding cleanliness, the bathroom misses the mark, due to lots of stains in the toilet and tub (which leave both appearing dirty, even if they aren’t). Very disappointing. There are a few good things about the hotel, though, such as the location, the pool, and the friendliness of the staff. The hotel excels in these areas, but again, they do not make up for the fact that one experiences restless nights trying to sleep in hot rooms. End result: I do not recommend this hotel, nor would I ever stay here again.

Our room was small but perfectly formed with everything we needed. What let's this place down is the service. The breakfast was average. The coffee machines were not working either day we stayed. The produce itself was poor with very little choice. The pool area is beautiful. Plenty of towels and beds. However the service around the Poole is extremely poor and expensive. Two soft drinks (that took an hour to receive) were 13 euros. The food was really poor too. No care or time taken on taste, or presentation. This place is a useful stop in Palermo but stay room only. Go around the corner for street food for breakfast instead.

Paolo was fantastic - he helped us while sitting by the pool and also in the evening with cocktails. The hotel is a perfect location, clean and safe. Their food is also fresh and delicious. Constantino makes an amazing espresso martini as well, one of the best we have ever had!

1st night at the hotel caught a cold as they could not close the a/c in the room. Their English was at basic level. I asked for a kettle but was not possible to get one. I asked twice for tea in my room and they forwarded the request to the bar then the restaurant then go the reception. As for the cleanliness in the bathroom I"ve seen worst but not in a 4* hotel

Great hotel, rooms have a lot of space, pool is very nice with good music playing all the time. The hotel staff is 10/10, always with a smile on their faces and ready to help. Shout out to Martina and Leopoldo that at breakfast time treated us always so nice!

Nice hotel, clean rooms, comfort beds. Breakfast nice, big choice of pastry, salads, cold cuts. Pool area is nice with lots of sunbeds. Location is 15min walk to city, but the area around the hotel is unfortunately not really nice, other than that this hotel is a good choice for couples or families.

Paolo, a bartender at the NH Hotel is amazing. He was attentive to our needs from the moment we arrived and until we left. The hotel has beautiful views of the sea and the breakfast is a large variety of fruit, pastries, eggs, and breakfast meats.