The 21 best coffee shops and best cafes in Niagara Falls

Perfect spot for a refresher! We biked around Goat Island and stopped here just outside the entrance to the park. The location is super convenient. I ordered the mango smoothie and my wife had the protein fruit smoothie, both were absolutely delicious. We also shared a cinnamon roll, which was a perfect pick me up and really tasty. Highly recommend stopping by! They also have a few tables with umbrellas out in front on the sidewalk.

The food was delicious and hearty portions, and the drinks were also great. The barista took the time to answer ingredients questions and they have vegan options (plant milks and foods). The atmosphere is cool with murals and comfortable seating. The building was larger than I thought on initial entry, with a cozy nook towards the back with eclectic chairs.

The great place to have breakfast/lunch and grab a milkshake in the evening before the fireworks show. The food is really delicious! The staff is kind and friendly. We also had chicken pesto panini and chocolate milkshake. Highly recommend this spot! 🌟🌟🌟🌟🌟

I brought my bicycle group of 16 people here for breakfast two mornings in a row! All the breakfast sandwiches, omelettes, baked goods are absolutely delicious. Will and his crew of. Brandy and Bryanna were a pleasure to deal with, very helpful and accommodating, we even ordered lunch - A platter of sandwiches to take out! Don’t miss this awesome spot in Niagara Falls

The breakfast here was wonderful — especially the spinach eggs, they were absolutely delicious! The atmosphere is lovely, but seating is a bit limited, and the outdoor area can be quite sunny during the day. The only small challenge we had was with ordering, as it can be tricky for customers who don’t speak the local language — a few items were missed in our order. However, the staff was very kind and quickly fixed everything, so we really appreciated their effort. Overall, a great spot to enjoy breakfast near the waterfall!

I'm a tourist from California and I really like the vibe at this cafe. The staff are friendly and they deliver the food quickly. Will definitely come back if I return to Buffalo again for vacation.

Amazing breakfast cafe with mouth watering smoothies and luxurious tasting bagels with cream cheese and explosive avocado toast! We are so glad we tried this spot! Also they have plenty of seating with a variety of seating options available too!

We stopped by this place for breakfast while visiting Niagara Falls and were really impressed. If you love bagels, this is the spot! Freshly made, perfectly toasted bagels with a great variety of toppings and spreads. They also have breakfast sandwiches that are super tasty and filling. The service was quick and friendly, and the vibe of the place was relaxed and cozy—perfect for a casual morning bite. Prices were very reasonable too. Definitely a great find for a simple, satisfying breakfast in Niagara!

A charming coffeehouse and sandwich shop combo with way more soul than the tourist zone. Inside you’ll find a cozy mix of seating options, an upbeat vibe, and—thankfully—coffee that beats the bland brews most of Niagara Falls offers. Breakfast is the star here: sandwiches, bagels with spreads, and pastries that aren’t overpriced. I haven’t tried their lunch yet, but the menu looks solid. They’ve got a private lot (huge plus), free WiFi that clocks around 18 Mbps down, and it’s just a short walk from the falls—though frankly, this spot is worth the detour. Great place to start your day.

This is a good breakfast or lunch sandwich place. Their hours and days open are limited, so it can be a challenge to get a treat here. They have all different types of homemade breads and bagels. They have a nice outdoor dining area during the warmer weather that is dog friendly. The atmosphere here is very relaxed. It's very close to the Niagara Falls State Park. Although 3rd Street can be very tricky to find parking, they have their own parking lot which is very convenient.

A very nice sandwich shoppe that had a wide variety of items and a good price. Everyone there was super nice and quick service. The Manhattan was a delicious breakfast bagel!

I had an absolutely fantastic experience at Power City Eatery! From the moment I walked in, I was greeted with warm smiles and friendly service that made me feel genuinely welcomed. The staff here truly go above and beyond to ensure you have a great visit, and it shows in their attentiveness and kindness. The highlight of my visit was the bagels — they were nothing short of exceptional. Crispy on the outside, soft and chewy on the inside, and incredibly fresh. You can tell they put a lot of care into their baking, and it really makes a difference. I also appreciated the variety of toppings and spreads available, allowing for a customizable and satisfying meal. The atmosphere of the eatery is lively yet cozy, making it a perfect spot for a quick breakfast, brunch, or even a casual meet-up with friends. The interior decor is inviting, and the overall vibe is upbeat without being overwhelming. It’s clear that Power City Eatery is a place where both the quality of food and the customer experience are top priorities. Overall, this place has become one of my favorites in the area. Whether you're a local or just passing through, I highly recommend stopping by for a delicious bagel and the friendly service. I’ll definitely be returning soon — it’s a gem!

Fine sandwiches, decent coffee. I just can never get an order made correctly or that I don't have to ask for things or correct staff. They seem overworked or undertrained. Breakfast sanfwiches end at 11 am sharp. 11:01 no go. Which is fine, their policy but me and friend asked at 11:01 and were told no so went around the corner to get brekfast sandwich. Money walked out. Also flies are sometimes a problem.

Took a chance on prior reviews... Spot on! Food was flavorful, staff: friendly & helpful. We got the Manhattan Breakfast sandwich on an Everything bagel and a Veggie scramble on Everything bagel. The sleeper choice of the day was the Pumpkin Pie Latte in the Apple Caramel Latte, they were amazing! Homemade syrups allowed the freshly roasted coffee flavor to come through and not be overpowered with a sickening sweet taste or overly chemical taste. They use the all day blend from steamworks coffee roasters in their coffees, flavorful and not bitter. Lovely November day!

I recommend the New York strip, and I also recommend to be prepare for the bad attention

Little gem hidden in Buffalo down the road from the casino. Not much seating but food and service was excellent.

Where food and local community come together at very reasonable prices.

Good food and drink. Service is great.

Always Great Food and Drinks at a reasonable price !

Awesome place 2nd visit and the food was great!

Great food, great menu, staff is very courteous

Tim Hortons coffee is always fresh brewed, and delicious. The service is great, and if you're an early riser staying in the casino or Hilton and need coffee, this is the only coffee place open before 7:00 am.

Workers are usually pleasant to deal with, customer service isn’t the issue. Chunks missing out of my bagel are the issue. And them throwing away perfectly good food at 11pm when previously the food would be kept overnight until 4/5am leaving many staff without an option for food. All these changes have been within the past few months, unsure if there’s been a change in management or ownership but something/someone gone and ruined this Tim Hortons.

There are a handful of Tim Horton coffee shops around Niagara Falls including this location in the food court area of the Fairview casino & shopping mall. Seems this is a 24 hour branch, there is food court seating a plenty. Otherwise, take your coffee and donut orders out towards the nearby lookout points for the falls. My Americano tasted as expected. You know what you are getting with Tim Hortons, I found the same to be the case with this branch.

Located in the food court, one level down from the hotel. Take the escalator down and turn behind the escalator. Service was average and orders take a bit of time. I wasn't too impressed with the egg omelet box, it didn't look anything like the picture. Basically a scrambled egg, a hash brown chopped into 5 pieces, sausage crumble and smothered in some weird sauce sauce, which didn't seem like it was on the picture. Coffee was good..

24/7 Tim Horton’s in the same building as the hotel and casino - I expected a long wait line, but it went quickly. I don’t have any major complaints about this location! Only thing I would say is that I ordered a 10-pack of Timbits and requested the honey dip. When given the prepackaged one, I asked how many were in there. I was hoping we could select honey dip specifically but we were given the variety pack instead with barely any honey dip.

I visited this Tim Hortons location, where there were two lines — one for express orders and one for regular orders. Since I was only ordering a double-double coffee, I stood in the express line. The employee working near the cashier completely ignored me for about 5 minutes, so I moved to the regular line instead. Right after I switched lines, a white customer stepped into the express line, and the same employee immediately went to serve him. I was really disappointed to experience this kind of discrimination, especially at such a popular location near Niagara Falls.

I rarely come on to make reviews about mainstay businesses like Tim Hortons, however the consistency of the staff is incredible. I can honestly say I've never received a bad cup of coffee from this place. Generally very friendly, fast, especially considering its location. I'd like to commend them all for their work although it may be very thankless at times

Unfortunately, this was one of the more disappointing visits I’ve had at Starbucks. First, the drinks were prepared incorrectly. We ordered an iced coffee black with one pump of sugar-free vanilla — meant to equal just a slight touch of flavor — but instead received four full pumps. On top of that, a tall black coffee was ordered, but what we were handed was an espresso. Mistakes happen, of course, but the problem really began when we tried to have it corrected. After ten minutes trying to get a refund or substitution, the espresso was taken back but no coffee replacement was ever given. We were left waiting without a drink, unsure of what the outcome was supposed to be. While waiting, we watched another customer get an incorrect drink order, verifying that this wasn’t reserved to just us. To make things worse, when we finally left the store, the staff gave us dirty looks, as though we were at fault for the multiple mistakes, instead of being treated like customers who simply wanted what we had ordered and paid for. Every café can have an off day, but the combination of repeated errors, lack of resolution, and unprofessional demeanor from the staff left a very poor impression. I sincerely hope this was an exception and not the standard experience at this location.

They made my drink wrong, and when I ask them to fix it they said “ohhhhh we made it right” like hi u dumb or sum it suppose dark I even showed her pictures, she continued saying it made to company order. Tell me if this has 2 shots of expresso inside.

This was truly the worst Starbucks I have ever seen. My husband ordered a drip coffee. Every other Starbucks gets that for you immediately - that's why you do it. At this one, they made him wait behind all the orders of lattes and specialty drinks! We told them this wasn't right - and other customers waiting agreed. Finally they gave it to us. The very young manager at that site should be fired. There were 4 people behind the counter and none of them could figure out how to do anything. And the poor woman before us ordered a bagel without onions, but after they made it, they explained that onions were in the bagel. But then they wouldn't refund her money. All of the customers were upset and this idiot manager was doing absolutely nothing to deescalate. Worst Starbucks ever!

I wanted to provide some feedback regarding my recent visit to your store located at niagara.Unfortunately, the experience was disappointing due to the behavior of one of your staff members. During our visit, I was with my young child, and the staff member in question seemed noticeably impatient and unkind when interacting with them. Specifically, they were dismissive and made my child feel uncomfortable when trying to order as my son is trying to look for a tumbler that we are supposed to buy. As a parent, I was upset by this behavior, especially since Starbucks is known for its welcoming environment. While I understand that every workplace can have challenging moments, I believe that respectful and patient communication, especially with young customers, should always be a priority. It's important to maintain the positive, friendly atmosphere that Starbucks is known for, and I hope this feedback will be taken into consideration for future interactions. Thank you for your attention to this matter. I trust that you will work to ensure all customers, no matter their age, feel welcomed and valued.

I can't thank today's crew enough for making our day! Thank you for the wonderful I received! Hugs, Mama bear from Montreal

By far the worst Starbucks ever. the tables were dirty. The 2 ladies behind the counter didnt exactly care about us walking in - and its not like it was busy. There was just one other person sitting. When i ordered a lemon loaf for my lityle one- she goes “What, Thats it? I looked at her blankly to give her a min to think about she said. She just looked right at me and i said okay ill take ice water with that- shes goes thats a dollar. i said did i ask how much? I said Ill have ice water. Anyway I paid and walked out. But seriously - they clearly havent been trained.

I visited the Starbucks at Niagara Clifton Hill looking to buy a tumbler, and my son was also checking out the ones on display. While we were deciding, one of the staff members told me that if we weren’t going to purchase the tumbler, my son shouldn’t be touching it. I understand the importance of taking care of merchandise, but the way it was said felt rude and unwelcoming, especially since we were seriously considering making a purchase. What really bothered me was overhearing them afterwards expressing impatience toward kids. That kind of attitude made us feel very uncomfortable, and instead of buying, I ended up returning all the tumblers we were holding. This was a disappointing experience, especially in a tourist area where you’d expect a more welcoming and friendly environment.

We had such a wonderful experience. The food was absolutely delicious, and the servers were incredibly nice and considerate. They brought a coloring book for my son which kept him happy while we enjoyed our meal. The owner, Mike, came over to personally greet us and made us feel so welcome. To top it off, he surprised my son with a complimentary pancake — it was so good that my little one ate every bite! Such a thoughtful touch that made our visit extra special. Highly recommend this place for both the amazing food and the heartfelt hospitality!

Fantastic place, fantastic food, and great people. Service could be a little faster but not everything has to run the speed of light. Charming staff and owner who greets every table with meaningful talk. Overall a great place.

Just want to share our experience today at Marketside …. First of all it was the first place that caught my eye as we came into New York to explore ❤️ this morning we went there for breakfast and it is a cute & quaint place with friendly waitresses who greeted us and seated us with a smile and were great at taking our order. Lots of smiles from the other waitresses and a really warm and welcoming and simple environment! I especially loved when a gentleman came to our table to ask us how we were doing and hoped that our food was what we expected ( which it was) and he had such a wonderful demeanour and really gave you the family homey feeling and made you feel genuinely welcomed and appreciated… I loved that!!! And that in itself made the whole breakfast more amazing! He also, gave us a hug and thanked us for coming in. Also, prices were decent and the food tasted great 😊 highly recommended If we’re ever back in NewYork again will be visit this restaurant again. Thanks for the great breakfast love your Canadian 🇨🇦 neighbours

We were looking for a local place to grab breakfast in downtown Niagara Falls. This place has good reviews so we tried it. We were not disappointed. Prices were good and portions were very big. You will not leave hungry. It has a great small town atmosphere and the staff is great. Highly recommend.

This breakfast spot was busy on Wednesday morning and I definitely understand why! The food is super tasty and I would’ve eaten here again if I had spent more days in Niagara. The interior gives off a cozy, homey vibe and the service was awesome. Even though it was packed, our server was very attentive to our large group. We ordered the Banana Fosters Pancakes with a side of real maple syrup and let me tell you, that syrup is worth it. It was a total game changer and really enhanced the pancakes. We also got the Sal Maglie with everything and that was a winner too. Overall this place is awesome! If I’m ever back in the area, I’ll definitely be coming here again.

I was a bit skeptical of this place after walking in but the food turned out to be decent. They were a little busy so service was slow. Overall I enjoyed my bacon, egg, and cheese sandwich. The roll was very soft and fresh. Potatoes could use seasoning.

Marketside is very much an hometown vibe. Like I felt transported when I walked inside. It has a family feel. The service was incredibly attentive. I wondered out loud about Madge and Eddie. If they are or were the owners, this place feels every bit like a place called Madge and Eddie's. My blueberry pancakes were amazing. The bacon was cooked exactly as I requested. My very picky companion rated 4.5 on a 5 scale so that is high praise. The only way they could have been better is if the edges were a scooch crisper and a wee bit more chocolate. I would 100% return and would absolutely recommend. Well done Marketside.

I visited from Michigan and we have Tim Horton’s everywhere. I usually get the Caramel Ice cap. My family ordered as well, everyone in the vehicle got sick and then I got sick when I arrived back home. I’m disappointed because the place was clean, the service was exceptional but maybe someone didn’t wash their hands or skipped a machine cleaning. I can understand the location and traffic probably gets busy but Tims has never made me sick like this one has. I hate giving reviews of this kind but damn it sanitize your machines!

Came in here 10 pm on 08/03/2025. I came indoors to place an order and after waiting for the (I assume) manager to finish a sandwich, she comes up and says “I’m not taking any food orders just so you know”. After grudgingly taking my order a person emerged from behind the store who appeared to eat all the leftover donuts at night and said “why are there so many customers (2) in the store”. The manger then proceeds to lock the door behind me makes my drinks as fast as possible. She also appeared to get into an argument with someone behind me on why they’re using oat milk. I don’t know who’s hiring these people, but they’re sure not fit to be fast food employees. It’s shocking to see the difference in service with Tim’s just across the border, 10 min away.

I ordered a Cinnamon Caramel Apple and I was very specific in the order , still the attendant give me a late with no Cinnamon Caramel Apple toppings , when she served I told her that is not what I ordered, then the attendant told the manager and the manager told her that was my mistake for not ordering right. I also ordered half dozen of donuts and she didn't even bother to ask what type of donuts i was selecting. The staff are more focused in the orders at the drive thru than the people who are walking in the restaurant. Terrible service and bad attitude.

We were not at all impressed with our service or food. I ordered the croissant, bacon, egg sandwich, and my husband ordered a number six. Once we were waiting, I got my food and coffee, and my husband got his coffee, but never got his food. Also, the person who rang us up was not paying attention, and the location was not very clean and the staff were not very professional. Will never return. The hash browns were hard, and my breakfast sandwich was not good at all

This was our first visit and our last visit. The donuts weren't good not sweet enough and a different texture than we are used to. The iced cappuccino was alright but didn't have much of a coffee flavor. The omelette bites were horrible.

I came to this Tim Hortons in August 31, 2025 , they were around 8 employees and nobody was in the dining room, except for me lining up for my order to be taken.for around 10 minutes they keep ignoring my presence until I asked if anyone can take my order. The one who took my order seems not to know what she was doing , she just wanted to give me what she wants and not what I'm ordering. The manager during the time had a very defensive and rude attitude, in this Tim Hortons the client is not right by any means.

05/16/2023 I ordered a Bacon and Egg Biscuit, 10 Timbits and a $2 Caramel Latte off the app. The sandwich was dry and tasteless. The timbits didn't have much flavor either. The caramel latte I'm neutral about as it's neither bad or good. There were 8 employees in the store. But the dining area floor, which was filthy with food crumb. First and last time I go to Tim Horton's.

Not the best Panera bread around, the bathrooms are nasty. Service is average. The food is okay (nothing over the top or memorable). They ran out of bread bowls by the evening so we ordered whole sandwiches (chicken chipotle avo, and ciabatta cheese steak) that were fine.

Panera is good for a fast food chain. The iced green tea is fantastic. Their hazelnut coffee is better than most because they don't use the syrup shot. Their food is good. It can be pricey for fast food, but it's better quality. I enjoy their seasonal salads the most. The sip club program is wonderful and I highly recommend it.

Gorgeous food and lots of it too! Great idea using the 'pick two' service.

Bought 2 brownies but they just gave me one and I only found that out once I got home. Their free bread “unwrapped” that comes with a purchase of salad was just tossed inside the paper bag with all the other wrapped pastries and the salad. I asked why they did not put it in a bag, staff said that it really does not come with any packaging. Poor handling of food.

I just had to do the side by side, and let the picture speak for itself, it doesn't lie. I call this work of art "Menu vs. Reality." Incidentally, shame on companies that are constantly fooling people into wasting their hard earned money like this. We've just accepted as part of our reality ("Of course it'll never look like that in real life," because someone spent hours propping up the egg to one side with toothpicks, melting the cheese with hair dryers, and spraying it all down with hairspray to get that FALSE picture, but it's still ok by law, because *technically* it's what they serve...) Justify $6.99 for what I received. Not even a whole egg. Shame.

Stopped in for a quick lunch wanted to eat soup and sandwich it was no brainer for being out of town new the menu and what I wanted !! New veggies corn chowder soup and half Mediterranean sandwich with NO feta cheese with after lunch pastry - Bear Cale . They have Tabasco package to add to soup which I do .. look for it at drinks station lower level also mustard salt peppers etc . Also have cup for water which I prefer at no charge ..common at all stores

Disappointing experience. Good food, however, it took forever and when the food did come out, they got the order wrong. The atmosphere wasn’t great either. The manager came over to yell at the person taking our order to wait on us quicker, but he was just trying to help someone check on their food before helping us. Floors and tables were sticky. Two employees (one which was the manager) sat and chatted the whole time in a booth near us.

Staying in Buffalo, NY for a long weekend and just happened to stop by this little cafe on our way to see Niagara Falls. It had good reviews so I had pretty high expectations, but somehow they were still all exceeded! This was easily one of the best breakfasts I’ve ever had! Everything was incredible, from the shredded hashbrowns to the bacon, to the “Colleen’s” cinnamon swirl pancakes that didn’t need a drop of syrup. It was pretty busy when we showed up around noon but we were seated and served within 20 minutes! I can’t recommend this place enough. Definitely try it out if you ever find yourself in the area!

Please do yourself a favor and plan having breakfast at this location during your visit to Niagara Falls. The pancakes are to die for!! They are just delicious. Just pair them with eggs of your preference and bacon or else and have an awesome breakfast here. The service is very friendly and I personally enjoyed very much the authentic north New York atmosphere. It might get busy and the place is not large, so plan accordingly.

Wow. This was a down home restaurant for us! Love the look, love the service, and the food is good! CASH ONLY 😉😁🥰

I forgot to post the pancakes ! Amazing food!! Amazing staff!! Amazing prices!! We will always be back!!

Food was so delicious I forgot to take a photo of it for a review. Staff were incredibly friendly, it felt like we were regulars. It’s small restaurant energy with an amazing menu. Prices were fair and portions felt very appropriate for what we paid. If I come back to the city I’m definitely coming back!

Everything was simply great! I had Colleens Pancakes, and my S.O. had the Steakanator omelet with hashbrowns, which was the daily special.

I got the eggs Benedict with sausage patties and hashbrowns. It was delicious. Will definitely be coming back.

An incredible experience if you're looking for a light dessert with coffee or just hot water the way I like it, I had the Rosemary gruyere scone. It had a delicate rosemary flavor with a hin mild gruyere flavor giving it a well-balanced taste with a nice crust that just melted in your mouth. This was fantastic. My daughter had the stuffed cherry croissant and after stealing a piece I found it to be not too sweet and a really excellent balance between the creme fraiche and the Cherry filling. All in all a wonderful stop and having also tasted the Cookie monster gelato was also an excellent pick even though it wasn't my cup of tea. This is located in a culinary institute and you can tell by their attention to detail and the friendliness of the students who are running the La Patissori Cafe.

Delicious gelato and help out the students at the culinary institute. Only $4.25 for a couple of scoops too! The pastries looked excellent as well but I didn’t try one.

This was a destination spot for my family during our Niagara Falls trip. The pain au chocolate I had was second to none. If you are in the area, make it a point to come here.

The most delectable pastries! Flakiest croissant I’ve ever had, and the scone was so fluffy and delicate ❤️

Food is great. I had the lemon pastry. Excellent price, not too sweet, and flaky. Delicious. Only reason I am doing less than 5 stars is because the tour bus took us there for lunch and I wanted a less heavy lunch. The sandwiches were all on thick bread with little filling. I heard others raving about the bread.

We were visiting to see the falls and my friend found this place online! It’s connected to the culinary school so all pastries are made by the students. It’s a small place but filled with so much deliciousness!! Every pastry we tried was absolutely divine. The prices very reasonable and their case was rotating. I personally had the brown sugar cookie that was the best cookie I’ve ever had. A must stop if you are visiting!

Stopped in while looking for a coffee shop. The coffee was mid, but the pastries were quite good. They had a large selection of teas, that you don't find at a lot of places. Their work space is a little confined and made it feel a bit congested. Over all good though. This was without doubt the cleanest place I visted on the trip to Niagara Falls. They also had some interesting tile work and a unique fountain in the lobby.

Great staff and food. A cold drink on a warm day is a must!

I ordered some Munchkins and some breakfast items. The Munchkins were fine, but I did find it odd that they were all different sizes - some were really small but other were normal sized. The breakfast food was good, hot and fresh. This store has only one kiosk when it needs more, as it gets pretty busy.

Don't go early in the morning (when one would normally go to a coffee shop) as they only ever have one staff member working and you will wait 15+ minutes for a single coffee.

Great service and quick service. A bit of a wait in line due to having one cashier and one self checkout. Quiet area.

I recently tried the iced matcha latte at Dunkin and it was absolutely fantastic! The matcha flavor was spot on, the latte was creamy, and the sweetness level was just perfect. Highly recommend giving it a try if you're a matcha fan like me! 🍵💚

Don't waste your time. Donut holes were so stale that we ate one and threw them out. Slow service, miserable staff, stale donuts.

Best, Specially Manager Jubayer is good person.

I got a coffee the other day and wasn't thinking anything of it while ordering but after having a few sips it was the best coffee I've had from ANY donut shop in WNY. The young man Travis that made it did an amazing job doing so. Will definitely be recommending and going back for another as long as he makes it the same way as before. 10/10 coffee and 10/10 prices

Thanks for sending out RAW FOOD I TOTALLY APPRECIATE IT!!! Don’t waste your money here go to the one on Witmer or Niagara Falls Blvd

This place sucks !!! & I don't even know how bob can ask for more money on his drinks and food when the employees don't even take pride in their own jobs & produce food that looks like it was just rush together to get the cars out of drive thru 🤌 & how they ask $4 for a coffee but can't ever stir the drink before you get it 🤌 Bob needs to be more of an owner & stop letting his employees do whatever they want 🤌

This Tim Hortons is always busy which is good but please give more attention to those dining in instead of just the drive-through. I had to leave because to even get my order in it was taking too long. I went during breakfast hours between 9-10am.

Yesterday, I went to pick up 6 powdered donuts from this Tim hortons for my daughter. I asked the lady at the counter if they had any left. She goes, "What do you mean? I've never heard of powdered donuts?" At first, I think she's joking and laugh. But she didn't laugh.... So I explain, confectioner sugar, jelly inside. She said "I'm sorry, I don't know what you are talking about? Ive never heard of powdered donuts." I thought maybe, just maybe, im going crazy. Literally checked Google to see if powdered donuts existed after she gaslight ed me. Got these instead. Still so confused.

This is the third time I’ve gone to this Tim Hortons and they messed up my order. I get a Medium iced coffee with 2 cream, one sugar and ask for LIGHT Mocha. Not a death by chocolate. I had my child in the car so I just drove off. Tastes like garbage. I get coffee everyday from Tim Hortons. I don’t think my order is that complicated. Guess I’ll have to go elsewhere since the staff can’t comprehend what I’m saying.

Drive up service at Pendleton location is terrible. Unbelievably slow... But worse if you go to the counter inside!!

Absolutely terrible experience at this Tim Hortons. Despite the place being completely empty, it took them nearly 10 minutes to even acknowledge us and take our order. The staff was unbelievably rude and had an unacceptable attitude throughout. To top it off, they got our order completely wrong. Tim Hortons seriously needs to consider changing the staff at this location. EXTREMELY HORRIBLE EXPERIENCE. Avoid this place at all costs.

One particular staff member was very rude. I asked the employee to give me a minute bc my daughter was still deciding after I placed my order at the drive thru. When I went to the window I was only told the total which was $7.77 for a LG coffee and a medium Pumpkin Spice iced coffee. Both coffees tasted burnt and not even stirred. The employee at the window only said the total and couldn't even look at me when handing me my order. I said thank you, but what a waste of time! I said "Wow, NO MANNERS!!!" as she closed the window without a word. I ordered from this location at the drive thru on Wednesday morning with no issues but this particular evening shift (9/27/25 around 2pm) the employee had an attitude problem. With the increasing price of coffee today going to a restaurant for a cup is becoming a luxury. And no one should be disrespected because he/she chose to stop for it.

There are 8 of us who went there. The store is not busy. There are 4-6 staffs I think and only 1 cashier is open that being used by 2 staffs. Took a while to get my turn. When I placed an order this lady is very rude! I asked for a a dozen donut, 10pcs Timbits and a large coffee to go. I also ordered their 6 pack donuts (which was on their menu -technically it’s a half dozen) this lady keeps on saying “We don’t have that” which I explain it’s on their menu even pointing it and she said in a very rude manner “ Well I don’t know that and I can’t see what you’re pointing coz I don’t have glasses” So it’s my fault she don’t have an eyeglass and regardless if she use one or not she don’t know their menu. Then she asked one of the staff and tells her it’s a half dozen and she told me “You should have said half dozen not the 6 pack” in front of my friends. I’m so pissed when I told her, “That’s what it’s called on your menu!” After that she just grab a box then almost slammed the donuts without asking what flavors I want. The donuts don’t look fresh at all. When I asked if they have a carrying bag, she just said no then went to the back when there’s a paper bags in the side. My friends went to the car and I went to their dirty and foul smelling restroom the moment I went out, I heard her telling to the other staffs that I’m dumb that I don’t know the half dozen. My first and last time I will go to this branch.

Horrible customer service, they are rude, they laugh at people and get upset when you try to order something, they gave me my food in a box that looks like garbage, the tables are dirty and everyone acts as if they hate being there. Change all your staff.

I ordered iced vanilla latte but it was not made right they told us they don’t have ice cup and also no espresso so my drink was just milk with vanilla no coffee at all I came from far away and before I go back I wanted to get coffee from Tim Hortons but unfortunately the coffee experience was bad.

I ordered a chipotle chicken meal and my Coca Cola was flat I also ordered a large chicken noodle soup with absolutely no chicken inside. I went from loving Tim hortons to hating this place customer service is always awful. The worst thing I did was leave the Seneca casino resort for this trash.

worst service and really not worth spending 30 min for a small order and the cleanliness of this place is insanely dirty , flies all over the place and the people are really lazy .. worst service ever had .

Delicious cheese cake. They do not have every drink on the menu. The coffee was okay and the cheese cake made up for it.

First I want to say the service was great! He didn't have the chicken salad and he made some up for me! The sandwich was so big I could only eat half. I also got a peanut butter and chocolate donut.. omg amazing!!

Everything is great about Mackinali’s!! The sausage breakfast sandwich to every sandwich on the menu is delicious. However, the donuts cannot be beat. They are made fresh and you can personalize to your liking.

This place has amazing food. The breakfast sandwich on a donut is to die for. If you're not on a restricted diet, ask for the glaze over it! Everything is made from scratch and cooked to order. Also one of the cheapest places around.

The different donuts available here are great. We have had just plain chocolate and white icing with sprinkles. We have also had a S'mores Donut and a Rice Krispy treat one. Both times we have ordered they were made fresh and were still nice and warm. These will be difficult to eat by hand with getting some on your hand. We used forks the first time and spoons the second since they were out of forks

Ordered the donuts and hot chocolate and despite the donuts being full of toppings they weren't overly sweet, just the right amount! Very delicious and good customer service!

Looks can be deceiving: donuts look great in the pictures and the display case, but donut bread itself was dry and crumbly and frosting was low quality and tasted bad. Also got a coffee with cream and as I approached the bottom of the cup felt something gritty in my mouth and thought it was coffee grounds. Nope, it was a drowned fly! The croissant sausage breakfast sandwich was good and I appreciated they opened before the other bakery store fronts, but it experience shows it would have been worth waiting an hour to go somewhere else.