芝加哥的50家最佳酒店

很贵

（由 Google 翻译）芝加哥半岛酒店不仅仅是一家酒店，更是芝加哥市中心奢华与热情好客的杰作。从您抵达的那一刻起，您便会被纯粹优雅的氛围所包围。大堂令人叹为观止——柔和的钢琴音乐、温暖的灯光和令人叹为观止的花卉布置，让您瞬间仿佛置身于一个宁静精致的世界。 接待团队以其优雅和专业的态度奠定了酒店基调。从入住到退房，每一次互动都令人倍感亲切。他们不仅仅是迎接您，更是欢迎您回家。酒店对细节的关注令人叹为观止——从抵达时提供的清爽饮品，到确保您在入住前房间已完美收拾。 酒店拥有无与伦比的美感——现代而永恒，精致而温馨。每条走廊都如同艺术画廊，客房更是令人心旷神怡：宽敞、整洁，设计兼顾科技与舒适。透过落地窗，城市景观令人沉醉，尤其是在芝加哥天际线跃然纸上之时。 半岛酒店的服务堪称世界一流。工作人员甚至在您提出需求之前就能预知您的需求——无论是提供额外的毛巾、免费擦鞋服务，还是提供巧克力和轻柔的音乐，都能满足您的需求。正是这种静谧的卓越体验，让半岛酒店脱颖而出。 餐厅本身就是一场美食体验。 🍽️ 上海露台——一颗隐藏的珍宝，提供精致的中式菜肴，并享有私密的屋顶景观。每道菜都散发着浓郁的风味和地道的风味。 🍷 大堂——极致优雅的用餐体验，早餐如同五星级盛宴，下午茶则如同皇家般尊贵。 🥂 Z 酒吧——屋顶酒廊，可欣赏密歇根大道的全景，是享用晚间鸡尾酒和畅谈的理想场所。 此外，酒店还提供贴心周到的贴心服务——这些小细节却能给您留下深刻的印象：迎宾饮品、客房内精心冲泡的意式浓缩咖啡、豪华浴袍、市中心免费租车服务，以及在忙碌的一天后在客房内收到的温馨“晚上好”字条。 芝加哥半岛酒店的每一个细节都彰显着卓越、美感和用心。在这里，奢华触手可及，每位宾客都能享受到皇室般的待遇。 如果您想以最难忘的方式体验芝加哥，那就入住这里吧。这里不仅仅是住宿，更是艺术、热情好客和天堂的汇聚之地。 （原文） The Peninsula Chicago is more than just a hotel — it’s a masterpiece of luxury and hospitality in the very heart of downtown Chicago. From the moment you arrive, you’re surrounded by an atmosphere of pure elegance. The lobby is stunning — soft piano music, warm lighting, and breathtaking floral arrangements that instantly make you feel like you’ve entered a world of calm sophistication. The reception team sets the tone with their grace and professionalism. From check-in to checkout, every interaction felt personal. They don’t just greet you; they welcome you home. The attention to detail is remarkable — from offering a refreshing drink upon arrival to ensuring your room is prepared to perfection before you even step inside. The beauty of the hotel is unmatched — modern yet timeless, refined yet inviting. Every corridor feels like an art gallery, and the rooms are pure bliss: spacious, immaculate, and designed with technology and comfort in mind. The city views from the floor-to-ceiling windows are mesmerizing, especially at night when Chicago’s skyline comes alive. The service is truly world-class. The staff anticipate your needs before you even express them — whether it’s bringing extra towels, offering complimentary shoe shines, or turning down your room with chocolates and soft music. It’s that level of quiet excellence that makes The Peninsula stand apart. The restaurants are culinary experiences on their own. 🍽️ Shanghai Terrace – a hidden gem offering exquisite Chinese cuisine and an intimate rooftop view. Every dish bursts with flavor and authenticity. 🍷 The Lobby – elegant dining at its best, where breakfast feels like a five-star event and afternoon tea feels royal. 🥂 Z Bar – the rooftop lounge with panoramic views of Michigan Avenue, perfect for evening cocktails and conversation. And then, there are the complimentary touches — small, thoughtful gestures that make a big impression: the welcome drink, the perfectly brewed in-room espresso, luxury bathrobes, complimentary car service within the downtown area, and the warm “good evening” note waiting in your room after a long day. Every detail at The Peninsula Chicago speaks of excellence, beauty, and heart. It’s a place where luxury feels effortless and every guest is treated like royalty. If you want to experience Chicago in the most unforgettable way, stay here. It’s not just accommodation — it’s art, hospitality, and heaven in one address.

（由 Google 翻译）去芝加哥逛了哈利波特商店。这里超级方便，步行即可到达任何地方，是理想的住宿地点。工作人员非常友好且乐于助人。房间非常漂亮，配备了先进的科技设备。泳池和更衣室干净整洁。一定会再来住的。下次只想住两晚以上:) （原文） Went to Chicago to visit the harry potter store. This was super convenient and a perfect place to stay to be a short walk to everywhere. The staff was super friendly and helpful. The room very nice and up to date technology. The pool and locker rooms were clean and nice. Will definitely be back for another stay. Just want to stay more than 2 nights next time:)

（由 Google 翻译）很棒的酒店！我们最近住了三晚，印象非常深刻。员工很棒。大堂餐厅的菜品（以及客房服务）都很棒。房间漂亮舒适。我们还会再来的。 （原文） Great hotel! We recently stayed 3 nights and were very impressed. Staff was wonderful. Food at the Lobby restaurant (and room service) was outstanding. Beautiful/comfortable room. We'll be back.

（由 Google 翻译）我最近住在半岛酒店，不得不说这次体验太棒了。从入口处的工作人员到客房清洁工，他们让我有宾至如归的感觉。房间很干净，现代空调运行良好，我很喜欢房间里的景色。游泳池很干净，可以欣赏到芝加哥的美景，男更衣室无可挑剔，工作人员总是向我打招呼。芝加哥半岛酒店的每个人都非常友好，我肯定还会再住在这里。我差点忘了早餐很棒，礼宾部非常出色，能帮我找到最后一分钟的餐厅并向我推荐。我遇到最多的礼宾部是一位戴着金手镯的拉丁裔男士，离早餐入口最近，我记不起他的名字了，他非常友好，很会推荐附近的餐厅。 （原文） I recently stayed at The Peninsula and have to say the Experience was Phenomenal. From the staff at the entrance to the housecleaners they made me feel right at home. The rooms were clean, modern A/c was working and loved the view from My room. The pool was clean with great views of Chicago , the men’s locker room was impeccable with staff members always greeting me. Everyone was very friendly at The Peninsula Chicago I will most definitely be staying here again. I almost forgot the breakfast was great and the concierge were exceptional at getting me into last minute restaurants and recommendation. The concierge that I ran into the most was a Latino guy with a golden bracelet closest to the breakfast entrance can’t remember his name super friendly and great at recommending restaurants in the area.

（由 Google 翻译）我和家人朋友在芝加哥半岛酒店度过了一个美好的假期。房间舒适宽敞，装潢精美。服务也非常出色——工作人员专业友好，对每个细节都关怀备至。 酒店地理位置优越，步行即可到达众多商店、餐厅和景点。餐饮选择丰富多样，品质上乘，堪称一流。这里是奢华度假、浪漫休憩，甚至是家庭度假的理想之选。 这家酒店环境安静，配备高科技设施，适合带孩子入住，还能欣赏到壮丽的城市景观。总而言之，它提供的高端体验物超所值。 （原文） I had an amazing vacation stay at The Peninsula Chicago with friends and family. The rooms were incredibly comfortable, spacious, and beautifully decorated. The service was outstanding — the staff were professional, friendly, and very attentive to every detail. The hotel is in a perfect location, within walking distance of many shops, restaurants, and attractions. The food and drinks were exceptional, offering both variety and quality. It’s a perfect place for a luxury getaway, romantic retreat, or even a family vacation. This hotel is quiet, high-tech, kid-friendly, and offers a great view of the city. Overall, it’s great value for the premium experience it offers.

（由 Google 翻译）这是我周年纪念日第一次入住这家酒店，决定去做个足疗。我丈夫也想去，但是名额有限，所以我自己去了。这次体验是我经历过的最糟糕的一次。我的脚趾上没有碎裂的指甲油，他们收费让我去除，但美甲师不知道如何正确去除。她用了钻头，弄伤了我的脚趾甲。我阻止了她，告诉她我不喜欢她用钻头。她花了我大部分的水疗时间来去除防碎指甲油，并告诉我由于时间不够，无法进行按摩。我说我应该在预约的时候告诉他们我的脚趾上没有碎裂的指甲油，我在预约的时候也确实告诉了那位女士。他们从来没有给我提供任何茶点。我对在这种高档场所接受到的服务感到非常失望。千万不要在水疗中心修指甲。 （原文） First time at this hotel for my anniversary and decided to get a pedicure. My husband wanted one as well but availability was limited so I went by myself. The experience was the worse I had ever experienced. I had no chip on my toes which they charged me to take off and the nail tech didn't know how to properly remove. She used a drill and damage my toenails. I stopped her and informed her that I do not like her using the drill. She used up most of my spa time trying to remove the no chip polish and informed that I couldn't get a massage due to lack of time. Stated I should have told them when booking the appointment I had no chip polish which I did inform the lady when booking the appointment. I was never offered any type of refreshment. I'm so disappointed in the service I received at such an upscale establishment. Do not get your nails done at the spa.

（由 Google 翻译）这绝对是我住过的最豪华的酒店。七月初，我在十楼的单卧湖景套房住了几晚，七月底又在高级房（特大床）住了几晚。每次住宿都由一家面试公司赞助，对此我深表感谢。我第一次到达朗廷酒店是周日下午1点左右，我的套房还没准备好，所以我把行李寄存在二楼的前台，然后出去散步并吃了午饭。下午2点半才回来，却要等到3点半左右才能拿到房间，于是他们免费让我在顶楼的俱乐部酒廊待一天，这真是太棒了！那里每天不同时段都有不同的餐饮选择，我可以坐下来放松一下，享用美食和饮品。我的房间视野极佳，而且117平方米的房间，我敢说它非常宽敞。浴缸和浴室设施一应俱全。当然，当我进房间的时候，行李已经送上来了。迷你吧里的东西确实很贵——一小罐坚果要16美元，不过如果你住的是五星级酒店，这在意料之中。他们有一个小型游泳池，大约20码长，我去了，但10分钟后就出来了，因为周日晚上孩子太多了。套房里的所有东西都有面板——灯、窗帘、窗帘。它有1.5个卫生间，还有一个可以隐藏在伸缩门后面的额外洗手池。接待区的装饰也非常漂亮——我很喜欢，完全不介意在那里等一个小时。 （原文） This is absolutely the most luxurious hotel I have ever stayed at. Spent a couple of nights in the 1-bedroom lake-view suite on the 10th floor at the beginning of July, and then another couple of nights in a Premier room with a king bed later in July. Each trip was sponsored by an interviewing company for which I am grateful. The first time I reached the Langham was around 1pm on a Sunday and my suite wasn't ready yet, so I handed my luggage to the reception desk (it's on the second floor) and went outside for a stroll and lunch. Got back at 2:30pm and had to wait till around 3:30 for the room, so they gave me complimentary access for the day to their Club lounge on the top floor, and that was pretty amazing! It had different food options at different times of the day, and I could just sit and relax there with food and drinks. My room had fantastic views as well, and at 1200 square feet, dare I say it was spacious. The bathtub and bathroom had every amenity imaginable. My luggage was of course, already brought up by the time I entered my room. Stuff at the minibar was definitely expensive - a small can of nuts was 16 bucks, but you kinda expect that if you're staying at a 5-star hotel. They have a small swimming pool, around 20 yards in length, which I went to, but got out after 10 minutes, because there were too many kids on Sunday evening. The suite had panels for everything - lights, drapes, curtains. It had 1.5 bathrooms plus an extra sink that could be hidden behind a retractable door. The decor of the reception area was also so beautiful - I loved it, and I absolutely did not mind waiting there for an hour.

（由 Google 翻译）我们在芝加哥朗廷酒店的住宿体验非常棒。住宿的各个方面都超出了预期。酒店员工热情友好、彬彬有礼，并且总是乐于助人。我们对房间的大小非常满意。酒店健身房配备了锻炼所需的所有器材，桑拿浴室和蒸汽浴室更是放松身心的绝佳去处。我们尤其喜欢在酒店餐厅享用早餐。总而言之，我强烈推荐朗廷酒店，并期待下次入住。 （原文） Our stay at the Langham Chicago was outstanding. All aspects of our stay exceeded expectations. The hotel staff were friendly, courteous, and always willing to assist. We were very pleased with the size of the room. The hotel gym has all the equipment needed for a great workout, and the sauna and steam rooms were a great way to destress. We especially enjoyed the hotel restaurant for breakfast. Overall, I would highly recommend the Langham and look forward to our next stay.

（由 Google 翻译）~~~酒店住宿~~~ 服务很棒。他们提供代客泊车服务。酒店就在芝加哥河畔，地理位置优越，方便前往市中心寻找美食。酒店二楼还有一家很棒的餐厅（Travelle）。房间很干净。酒店有一个很棒的专属休息室（我记得是在顶楼），可以欣赏到令人惊叹的城市景观。酒店还有水疗中心和泳池，但我入住期间没有体验过。 ~~~作为婚礼场地~~~ 我们于2025年9月在朗廷酒店举行了婚礼。这是我们做过的最轻松、最棒的决定。我们参观婚礼场地的时候，去过朗廷酒店一次，就立刻决定要在那里举办婚礼。虽然朗廷酒店确实很奢华，但真正让我们印象深刻的是场地经理Vasso Power和她的专业精神。她的沟通能力是一流的。这在我们参观过的其他场地中是无法比拟的，所以我们从一开始就决定要和她合作。我们无法完全表达对Vasso对细节的关注和敬业精神的感激之情。她总是井然有序、友善、体贴，并且会充分考虑我们的喜好。 婚礼前，我们多次造访朗廷酒店。主要是为了和我们的婚礼策划师一起参观，并在父母来访时带他们参观场地。每次工作人员都非常专业，我们从未感到不受欢迎。 新娘和新郎入住的房间非常棒，他们真的把我们宠坏了。 婚礼的食物美味可口，堪称一流。我经常听到人们对婚宴食物的期望值很低，但在朗廷酒店，宾客们绝对不会有这种感觉。一切都非常美味！ 从宾客的角度来看，我没有听到任何人对朗廷酒店的负面评价。我的父母对工作人员开门迎接他们并叫出他们的名字感到敬畏，我爸爸告诉我：“我们现在会把这里的一切与朗廷酒店进行比较。” 我们非常喜欢在这里举办的婚礼，那是我们一生中最美好的一天。是的，你可以在其他场地举办一场精彩的婚礼，但在朗廷酒店举办婚礼，绝对能体现奢华、服务和品质的极致。所以，如果你正在寻找一个拥有美丽河景、优质服务、美味佳肴的婚礼场地——那就别再犹豫了。 （原文） ~~~Hotel Stay~~~ Service is amazing. They have valet. The hotel is right next to the Chicago River, great location for finding food downtown. They also have a wonderful restaurant on the 2nd floor of the hotel (Travelle). Their rooms are clean. They have a nice exclusive lounge (I believe it's the top floor) and it has an amazing view of the city. They also have a spa and a pool, but I did not try these when I stayed. ~~~As a Wedding Venue~~~ We had our wedding at The Langham in September 2025. It was the easiest and best decision we have ever made. When we were touring venues for our wedding, we visited The Langham once and we immediately knew we wanted to have our wedding there. While The Langham is indeed luxurious, it was the venue manager, Vasso Power, and her professionalism that blew us away. Her communication was top tier. Which cannot be said for other venues we toured, so we knew from the beginning that we wanted to work with her. We cannot fully express our gratitude for Vasso's attention to detail and work ethic. She was always organized, kind, caring, and considerate of our preferences. We visited The Langham multiple times prior to the wedding. Mainly for walking through with our wedding planner and to show our parents the venue when they were in town. Every time the staff were very professional and we never felt unwelcome. The rooms that the bride and groom get to stay in are amazing, they really spoiled us. The food for the wedding was scrumptious and superb. Often I hear of people's low expectation of wedding food, but your guests will not experience this at The Langham. Everything was delicious! From a guest perspective, I did not hear anything negative regarding anyone's experience at The Langham. My parents were in awe that the staff would open the door and welcome them by name, my dad told me "we will now be comparing everything to The Langham." We loved our wedding here, it was the best day of our lives. Yes, you may have a nice wedding at a different venue, but having a wedding at The Langham is peak luxury, service, and quality. So if you are looking for a wedding venue with beautiful views of the river, excellent service, fantastic food — look no further.

（由 Google 翻译）我一直很喜欢入住芝加哥朗廷酒店——它是我最喜欢的地方之一，而且我经常来。但过去一年，感觉有些不一样了。员工们依然热情好客，但笑容背后却透着一丝疲惫。仿佛酒店的核心——员工们——已经不堪重负。 管理团队曾经能够与客人进行亲切友好的交谈，让酒店充满家的感觉，如今却似乎总是疲于奔命，和团队成员一起忙得不可开交。曾经优雅从容的体验，如今却变得匆忙而匆忙。 请善待他们。我见到他们的次数比见到我的家人还要多——他们值得被支持，而不是被累垮。 （原文） I’ve always loved staying at The Langham Chicago — it’s one of my favorite places in the world, and I’m here often. But over the past year, something feels different. The staff remains as gracious and welcoming as ever, but behind their smiles, there’s a visible weariness. It’s as if the heart of the hotel — its people — is being stretched too thin. The management team, once able to linger for warm, friendly conversations that made the hotel feel like home, now seem constantly pulled into the fray, working alongside their teams just to keep up. What used to feel like an elegant, effortless experience now feels hurried. Please, take care of them. These are the faces I see more often than some of my own family — and they deserve to be supported, not exhausted

（由 Google 翻译）员工和服务都很棒。房间装修和布置都非常棒。地理位置优越，方便前往市中心的所有活动。唯一的缺点是，大楼西侧房间的景观相当差。 我们的房间基本上正对着隔壁酒店的一堵水泥墙。当我要求换房间时，他们告诉我唯一的选择是付费升级，尽管我没有通过美国运通Fine Rewards的免费升级计划升级。我知道这个计划只是根据空房情况进行升级，但如果有空房，我得付费升级，这有点让人困惑。 总之，这家酒店总体来说很不错，只是如果你在意光线/景观的话，需要注意一下。我想朝河/朝北的房间应该会很棒。 （原文） Staff and service were outstanding. Room fit and finish is exceptional. Location is great for all downtown activities. The one knock is that the views of the rooms on the west side of the building are pretty subpar. Our room basically faced a concrete wall of the hotel next door. When I asked to switch rooms, they told me the only option was to pay for an upgrade, even though I had not been upgraded through the complementary Amex Fine Rewards program. I understand this program is just an upgrade based on availability, but if there was a room available, it was just a bit confusing that I would have to pay for the upgrade. Anyway, really nice hotel overall, just a word of caution if you care about light / views. I imagine the rooms facing the River / North are fantastic.

（由 Google 翻译）芝加哥朗廷酒店从始至终都为您带来非凡的奢华体验。从您抵达的那一刻起，热情周到的服务便会迎接您的到来，优雅的氛围扑面而来。宽敞舒适、设计精美、一尘不染的客房，配备令人惊艳的景观、柔软舒适的寝具以及贴心的设施，让您尽享放松惬意的入住体验。每一个细节都体现着匠心独运和卓越品质。 酒店的餐饮选择丰富多样，水疗和康体设施更是世界一流，是您结束一天忙碌后放松身心的理想之选。朗廷酒店真正与众不同之处在于其员工：热情友好、细致周到，始终竭尽全力，力求让您的入住体验成为一段难忘的回忆。无论您是商务出行、庆祝特殊时刻，还是仅仅想享受一次奢华假期，朗廷酒店都是您不容错过的下榻之所。强烈推荐。 （原文） The Langham, Chicago delivers an absolutely outstanding luxury experience from start to finish. The moment you arrive, you’re greeted with warm, polished service and an atmosphere that radiates elegance. The rooms are spacious, beautifully designed, and impeccably clean, featuring stunning views, plush bedding, and thoughtful amenities that make your stay truly relaxing. Every detail feels intentional and elevated. The dining options are exceptional, and the spa and wellness facilities are world-class — perfect for unwinding after a long day. What really sets The Langham apart is the staff: friendly, attentive, and always ready to go above and beyond to make your stay memorable. Whether you’re visiting for business, celebrating a special occasion, or simply enjoying a luxury getaway, The Langham is an unforgettable place to stay. Highly recommended.

（由 Google 翻译）我和妻子跑完印第安纳波利斯马拉松后，立刻抵达酒店——筋疲力尽，狼狈不堪。前台接待员汉娜热情周到，令人倍感亲切。她甚至主动安排人送了一桶冰块到我们房间，完全无需我们开口。她的善良和体贴让我们深受感动。 在酒吧，调酒师塞萨尔也为我们提供了两次非凡的体验——他细致周到、热情友好、真诚待客。 这次旅行中，我们还在康莱德酒店和华尔道夫酒店各住了两晚，但朗廷酒店的服务无疑是最好的。我们一定会再次光临！ （原文） My wife and I arrived at the hotel right after finishing the Indianapolis Marathon — exhausted and a bit of a mess. The front desk associate, Hanna, was incredibly warm and welcoming. She even went the extra mile by arranging for a bucket of ice to be delivered to our room without us having to ask. We were truly touched by her kindness and care. At the bar, Cesar also provided us with two exceptional experiences — attentive, friendly, and genuine. During this trip, we also stayed at the Conrad and the Waldorf for a couple of nights, but the service at The Langham stood out as the best by far. We’ll definitely be coming back!

（由 Google 翻译）我们最近入住了这家酒店，总体体验非常棒。地理位置优越——位于市中心，交通便利，而且很容易到达附近的景点。工作人员特别友好热情，总是能快速响应并高效专业地满足客房需求。酒店团队为我们付出了超出预期的努力。这里的每位员工都非常友善热情。 酒店的一大亮点是屋顶泳池露台。景色令人叹为观止，是放松身心的好地方。不过，泳池区域可以更好地组织起来。如果能有专门的泳池服务员提供餐饮服务，将真正提升体验，并更好地利用空间。 泳池本身更偏向鸡尾酒廊的氛围，感觉更适合成年人。如果酒店能明确标明该区域为18岁以上或仅限成人使用，那就再好不过了，因为它不太适合儿童。 尽管有一些小的改进建议，但我还是非常享受这次住宿。 （原文） We recently stayed at this hotel and had a great overall experience. The location is excellent — central, convenient, and easy to access nearby attractions. The staff were especially friendly and accommodating, always quick to respond and fulfill room requests with efficiency and professionalism. The hotel team did go above and beyond for us. Everyone who works here was truly lovely and welcoming. One of the standout features is the rooftop pool patio. The views are stunning, and it’s a great place to relax. That said, the pool area could benefit from a bit more organization. Having a dedicated pool attendant for food and drink service would really elevate the experience and make better use of the space for guests. The pool itself has more of a cocktail-lounge vibe, which makes it feel more appropriate for adults. It would be ideal if the hotel clearly designated this area as 18+ or adults-only, as it’s not particularly suitable for children. Despite a few minor suggestions for improvement, I thoroughly enjoyed my stay

（由 Google 翻译）总体来说，这是一家漂亮高端的酒店，服务一流。萨默塞特餐厅没什么特别之处，但我们在那里享用了一顿晚餐。早餐在客房内享用，选择丰富，菜品也不错。上菜很快。泳池面积太小，几乎没有躺椅。泳池很小，根本没有足够的躺椅供那么多人使用。健身房虽然普通，但维护良好，可以欣赏到美丽的城市景观。大堂的免费冷水浴非常受欢迎。房间漂亮、现代、舒适。下次还会住这里。 （原文） Overall a beautiful, high end hotel with exceptional service. Somerset restaurant isn't anything special but we enjoyed one dinner there. Liked the in room dining for breakfast. Lots to choose from and we liked the food. Came quickly. The pool area is way to small. Hardly any loungers. The pool is tiny. There were never enough loungers for the amount of people wishing to enjoy the pool. The fitness room is average but well maintained and has a nice view of the city. Really enjoyed the complimentary cold infused waters in the lobby. Rooms were beautiful, modern and comfortable. Would stay here again.

（由 Google 翻译）这家酒店位于黄金海岸繁华地段，非常棒。设有户外餐厅，客房较新，视野极佳。员工友善亲切，不会让人感到拘束。大堂也很漂亮。虽然没机会在Somerset餐厅用餐，但听说评价不错。会议/宴会厅的地板略显狭窄，而且有点老酒店的味道，可能是因为前四层是原Cedar Hotel的一部分，其余部分是在其上建造的。酒店氛围很独特，有点像“拉斯维加斯”那种感觉。价格略高，但在这个区域算是正常水平。而且他们刚刚获得了米其林星级餐厅的称号。 （原文） Very nice hotel in bustling part of Gold Coast. Outdoor dining, newer rooms with great views. Nice, not stuffy staff. Lobby very nice. Did not get a chance to dine at Somerset, but heard good things. Conference/banquet room floors a bit tight and had a bit of an older hotel smell, but perhaps because the first 4 floors were part of old Cedar Hotel and rest of building built on top. It's a vibe - sort of that "What happens in Vegas" thing. A bit pricey, but on par for that area. And they just got a Michelin key.

（由 Google 翻译）太喜欢这里了！氛围温馨、时尚、别致，却又不落俗套。一切都一尘不染，从我们抵达的那一刻起，工作人员就让我们的入住体验变得与众不同。代客泊车服务总是快捷友好，前台团队也始终乐于助人、专业热情，每次我们有什么需要，他们都会热情接待。 我们入住的是小型套房，感觉棒极了。景色优美，床略软但仍然舒适，浴室更是亮点。淋浴间的独立浴缸带来全方位的水疗体验，光是这一点就让这次住宿物超所值。 屋顶酒吧Pandan也很有趣。虽然饮品略甜，服务速度可以更快一些，但仍然值得一去，而且比以前好多了。酒店内的餐厅选择丰富，我们点的每道菜都很美味。酒店地理位置优越，附近有很多餐厅、购物中心和景点。 我在芝加哥住过几家不同的酒店，这家是迄今为止我最喜欢的。 （原文） Absolutely love this place! The vibe is warm, stylish, and chic without feeling cookie cutter. Everything was spotless, and from the moment we arrived the staff made the stay special. The valet was always quick and friendly, and the front desk team was consistently helpful, professional, and welcoming every time we needed something. We stayed in a Junior Suite and it was incredible. The views were great, the bed was a little soft but still cozy, and the bathroom stole the show. The freestanding tub inside the shower felt like a full spa experience and alone made the stay worth every penny. The rooftop bar Pandan was a fun spot too. Drinks leaned a little sweet and service could have been faster, but it was still worth visiting and much better than what used to be there. The restaurant on the grounds had plenty of options and everything we tried was delicious. The location is also fantastic with plenty of restaurants, shopping, and attractions nearby. I have stayed at a few different hotels in Chicago, and this one is by far my favorite.

（由 Google 翻译）2025年9月28日，通过花旗旅行社预订了顶层套房。 10月1日下午5:30到达Viceroy酒店，前台告知房间已订满，唯一可用的是标准大床房，除非我支付现金升级。 我向前台经理Kylie出示了预订确认函。她告诉我，他们酒店不建议第三方预订，而且房间订满不是她的问题，而是我的问题。 我一小时内就要预约了，所以无法安排其他住宿。我解释说，我通过花旗旅行社预订从未遇到过问题，但令我惊讶的是，度假村竟然会在我已付款的预订中告知我，并确认提供合同规定的房间不是他们的问题。她没有提供任何解决方案，而是再次表示“我建议您不要通过第三方网站预订”，对此我再次解释说，我已经预订了多家度假村，从未遇到过问题。 屋顶的每个桩子上都结满了蜘蛛网，走廊很脏。不过位置很棒。 不会再来了。芝加哥四季酒店是一家高级酒店，服务也更优质，维护也更好。我应该像之前几次那样预订那里的。 （原文） Booked The Penthouse through Citi Travel on 09/28/25. Arrived to the Viceroy at 5:30pm on 10/1 and was told by the front desk the room was not available and the only availability was a standard king, unless I paid cash for an upgrade. I produced confirmation of my booking to the front desk manager Kylie. She told me a third party booking was not advisable at their property and that the lack of availability was not her problem, rather, my problem. I had an appointment within an hour so was unable to make alternate accommodation plans. I explained that I have never had a problem when I book through Citi travel, and I was surprised that the resort would tell me on a booking I had paid for and confirmed that it was not their problem to produce the contracted room. No solution was offered whatsoever, she again stated ‘I advise you not to book through third party sites’ to which I again explained that I have booked multiple resorts and have never had a problem. Rooftop had spiderwebs on every piling, Hallways dirty. Location, however is Excellent. Will not return. The Four Seasons Chicago is a superior hotel, with vastly superior service, and better maintained. I should’ve booked there as I have several times prior.

（由 Google 翻译）Viceroy 酒店为我们五周年纪念提供了绝佳的住宿体验。景色优美，早上去的时候，屋顶泳池干净整洁，几乎没有人，服务也无可挑剔。我们选择了湖景房，每天早晨欣赏湖景的景色都美得令人窒息，真是难以言表。 真正让我们的入住体验锦上添花的，与其说是酒店本身，不如说是酒店的优质服务。所有员工都非常棒，而且服务无微不至。但我还是想特别感谢 Jasmine，她让我们度过了一个难忘的夜晚。我们上次演唱会回来后，要求她提供盘子和餐具来盛放剩菜。她不仅送来了餐具和盘子，当我们提到要庆祝五周年纪念日时，还送来了一桶香槟和巧克力。非常感谢 Jasmine 的甜蜜惊喜和无可挑剔的服务。如果我们再次来到黄金海岸，我们一定会再次入住 Viceroy 酒店。 我唯一的小小抱怨就是我们的房间太热了。我们早上醒来时，房间温度高达76华氏度（约27摄氏度），空调却调到了66华氏度（约18摄氏度）。他们派人过来帮了我们一点忙，但并没有完全解决问题。 我仍然非常感激并对我们的住宿感到满意。谢谢你，Viceroy。现在请给Jasmine加薪并升职！ （原文） Viceroy gave us such a wonderful stay for our five year anniversary. The views were great, the rooftop pool was clean and very empty when we went in the morning, and the service was absolutely impeccable. We opted for the lake view and I can’t say enough how stunning it was to look at each morning. What really made our stay wasn’t so much the hotel as much as it was the service we experienced. The entire staff was fantastic and on top of things, but I wanted to give a huge shout out and thank you Jasmine who absolutely made our night. When we came back from our last concert we requested plates and silverware for our leftovers. She not only sent up the silverware and plates but when we mentioned that we were celebrating our 5 year anniversary she also sent a bucket of champagne and chocolates. Thank you so much to Jasmine for the sweet surprise and the impeccable service. If we are on the Gold Coast again, we will absolutely be staying at Viceroy. My ONLY small complaint is that our room ran super hot. We woke up in the mornings the room temp at 76 with the AC set to 66. They sent someone up which helped a bit our last morning, but didn’t totally fix the problem. I am still so thankful and happy with our stay. Thank you, Viceroy. Now give Jasmine a raise and promotion please!

（由 Google 翻译）我和丈夫在 Viceroy 酒店住了两晚，第一次探索这座城市。地理位置优越，附近有很多餐厅，氛围也很好。礼宾马克非常棒，每次见到我们都会叫出我们的名字，并且竭尽全力帮助我们。我没有给五星好评的唯一原因是，入住过程有点不顺，我们不得不等待房间，而且前台工作人员不像我期望的精品豪华酒店那样热情好客。 （原文） My husband and I stayed at the viceroy for two nights to explore the city for the first time. Wonderful location with restaurants and a neighborhood vibe. The concierge Mark was fabulous and greeted us by name every time he saw us and went above and beyond to help us. Only reason I'm not giving five stars is that the check in process was a bit rocky having to wait for our room and the front desk staff not being as welcoming as I'd expect for a boutique luxury hotel.

（由 Google 翻译）总的来说，我在四季酒店的住宿体验非常愉快。房间虽然略显陈旧，但舒适宜人，所有必需品一应俱全，无需额外要求。Adorn 餐厅提供美味且精心策划的菜单，前台和礼宾团队始终乐于助人、积极响应、乐于助人——特别感谢他们！ 唯一让我没能给出满分五星的是客房服务响应速度太慢，以及有一次清晨遇到一位前台小姐，她似乎不愿意提供帮助。 总而言之，整体服务和氛围营造了一次很棒的住宿体验，我一定会再来的。 （原文） Overall, I had a very positive experience staying at the Four Seasons. The room, while a bit dated, was comfortable and had all the essentials without needing additional requests. Adorn offers a delicious and well-curated menu, and both the reception and concierge teams were consistently helpful, responsive, and supportive - special thanks to them! The only things that held me back from giving a full five stars were the slow response time from room service and one early morning interaction with a front desk lady who seemed unwilling to assist. That said, the overall service and atmosphere made for a great stay, and I would definitely come back.

（由 Google 翻译）从始至终，我在芝加哥四季酒店的体验都堪称完美。 我和妻子一起来庆祝我们的结婚纪念日。这是我们第一次入住四季酒店。 抵达后，服务员热情地在酒店外迎接了我们，他亲切而彬彬有礼的态度立刻为我们的入住体验奠定了基调。 尽管我们到达的时间远早于下午3点，但入住手续办理得非常顺利，前台工作人员也非常热情周到，让我们感到宾至如归。 水疗服务绝对是一流的——从员工到设施，尤其是按摩师，她提供的按摩是我体验过的最好的之一。 与员工的每一次互动都进一步印证了四季酒店享有如此卓越声誉的原因：我们遇到的每一位员工都真诚友好、细心周到，并渴望让我们的入住体验尽可能愉快。 我们住的房间非常宽敞、干净，从房间可以欣赏到芝加哥天际线的壮丽景色。 总的来说，四季酒店真的超出了我们的预期。这是一家位于芝加哥市中心的豪华酒店，员工热情友好，真是赞不绝口。 我们离开时感觉很放松，很享受，迫不及待地想再次入住。我强烈推荐！ （原文） From start to finish, my experience at the Four Seasons Chicago was nothing short of exceptional. I came with my wife to celebrate our anniversary. This is the first time we ever stayed at any Four Seasons hotel. Upon arrival, we were warmly welcomed outside by the valet, whose pleasant and respectful demeanor immediately set the tone for our stay. Even though we arrived much earlier than 3 PM, check-in was smooth and accommodating, with the front desk staff going above and beyond to make us feel at home. The spa service was absolutely top-notch — from the staff to the amenities, however, the masseuse was truly amazing, delivering one of the best massages I’ve ever had. Every interaction with the staff reinforced why the Four Seasons has such a stellar reputation: every employee we encountered was genuinely friendly, attentive, and eager to make our stay as pleasant as possible. The room we stayed in was pretty spacious, clean and had an amazing view of Chicago’s skyline. Overall, the Four Seasons truly exceeded our expectations. It’s a great, luxury hotel in the heart of Chicago, can’t say enough about the pleasant staff. We left feeling relaxed, pampered, and eager to return. I would highly recommend!

（由 Google 翻译）地理位置优越，干净整洁，维护得也不错，虽然年久失修。大堂餐厅的工作人员非常乐于接受食物过敏的请求。房间很棒，安静舒适。设施本身感觉非常安全，孩子们在泳池里玩得很开心。他们宣传的儿童房和圣代冰淇淋体验略有不尽如人意，但无论如何，我们一定会再次入住！ （原文） Great location, clean and well maintained for its age. The staff were very accommodating in food allergy requests in the lobby restaurant. Rooms were great, quiet and comfortable. Facility itself felt super safe, the kids had a great time in the pool. The actual kids room they market and the ice cream sundae experience missed the target a little, but either way, we would definitely stay again!

（由 Google 翻译）我们在四季酒店度过了一段美好的时光！房间非常漂亮，设施齐全，应有尽有。但最令人印象深刻的是酒店员工。从门童到前台再到清洁人员，每个人都热情友好。而且，由于航班延误，他们还非常体贴地允许我们延迟退房。强烈推荐您下次来芝加哥时入住这家酒店。 （原文） We had an amazing stay at the Four Seasons! The room was beautiful, with all the amenities you could want. But the highlight of the stay was the staff. Everyone from the doormen to the front desk to the cleaning staff was friendly and welcoming. They were also extremely accommodating allowing us a late checkout when our flight got delayed. Would definitely recommend staying here for your next trip to Chicago

（由 Google 翻译）每次我到访芝加哥，入住芝加哥四季酒店都是一次难忘的体验。两次入住，我都对始终如一的服务和热情专业的服务印象深刻，正是这些特质让这家酒店真正与众不同。 前台和礼宾团队热情周到，真诚投入，确保每个细节都处理得井井有条。他们为这次奢华的入住体验奠定了基调，营造出一种无缝衔接的体验。 酒店的水疗中心令人赞叹不已，是芝加哥漫长冬季里我尤为喜爱的城中圣地。这里是恢复活力、放松身心、享受美好室内时光的理想场所，同时又不会让您错过这座城市的活力。 这家酒店体现了四季酒店应有的一切：精致的服务、周到的设施以及兼具优雅与舒适的氛围。每一次入住都让我更加坚信，为什么这里仍然是我在芝加哥的首选。 强烈推荐，毫无保留 （原文） Staying at the Four Seasons Hotel Chicago has been an outstanding experience each time I’ve visited locally. On both occasions, I was deeply impressed by the consistency of service and the welcoming professionalism that makes this property truly exceptional. The front desk and concierge team stand out immediately—warm, attentive, and genuinely dedicated to ensuring every detail is handled with ease. They set the tone for a seamless and luxurious stay. The spa is remarkable, a sanctuary in the city that I particularly appreciate during Chicago’s long winters. It’s the perfect place to recharge, relax, and spend meaningful indoor time without ever feeling like you’re missing out on the vibrancy of the city. This hotel embodies everything a Four Seasons should: refined service, thoughtful amenities, and an atmosphere that combines elegance with comfort. Each stay has reinforced why this remains my preferred choice in Chicago. Highly recommended without reservation

（由 Google 翻译）正如预期的那样，我们的入住体验简直棒极了！房间、服务和地理位置都无可挑剔。尽情享受这独一无二的住宿体验吧！最棒的是它的地理位置。酒店毗邻一家大型购物中心，对面就是水塔广场，那里有我最爱的Johnston & Murphy，我在那里给自己买了一件新外套和靴子，作为送给自己的礼物。祝您入住愉快！ 五星好评！ （原文） As expected, our stay was beyond amazing! The rooms, the service and the location are top notch. Spoil yourself and enjoy a stay at this one of a kind place!! The best part is the location. Attached to an amazing mall. Also across from the water tower place which has my favorite store Johnston & Murphy where I treated myself to a new coat & boots for the season. Gift to myself. Enjoy your stay here! 5⭐️⭐️⭐️⭐️⭐️ stay.

（由 Google 翻译）我们和家人一起参加会议期间，在芝加哥四季酒店度过了一段美好的时光。酒店环境安全、充满活力，地理位置优越，靠近顶级购物区（密歇根大道/橡树街/拉什街）和餐厅。隔壁的Aster Hall餐厅供应美味快捷的美食。 从始至终，服务都无可挑剔。特别感谢礼宾部的Laith，他热情周到——他推荐了很棒的咖啡馆（Oud Coffee的豆蔻开心果拿铁是我喝过最好喝的！），还帮我们升级到了一间可以欣赏壮丽城市景观的套房，套房内还配有别致的窗边长椅，让我们可以尽情欣赏美景，还安排了延迟退房！他热情周到的服务让我们感觉宾至如归！ 我们遇到的每一位员工都亲切友好、专业热情、热情好客。四季酒店以优雅、舒适和无与伦比的服务为特色，为您带来难忘的体验。我们期待再次光临！ （原文） We had a wonderful stay at the Four Seasons Chicago while attending a conference with family. The location is safe, vibrant, and perfectly situated near top shopping (Michigan Ave. / Oak St. / Rush St.) and dining. Aster Hall next door is great for quick, quality bites. Service was exceptional from start to finish. A special thanks to Laith at the concierge desk for his outstanding hospitality- he gave amazing café recommendations (Oud Coffee’s cardamom/pistachio latte was the best I’ve had!), upgraded us to a stunning suite with fabulous city views complete with a chic window bench to soak it all in, and arranged a late checkout! His warm, personal touch made us feel completely at home! Every staff member we encountered was kind, professional, and welcoming. The Four Seasons offers an experience defined by elegance, comfort, and unmatched service. We look forward to returning!

好地方，享受美食

没人

（由 Google 翻译）服务很好，房间也很漂亮。我最喜欢这家酒店的床和巨型肉桂卷。可惜的是，他们现在不提供这些，我觉得是季节性的。我在这里遇到的唯一缺点是，用免费住宿或积分预订时，无法像自费预订那样获得升级，这可以理解。地理位置不错，但我更喜欢河北岸酒店，而不是黄金海岸酒店。总的来说，这是一家很棒的酒店。 （原文） The service is pretty good and the rooms are very nice my favorite about this hotel would have to be the beds and giant cinnamon rolls they have. Unfortunately they don't serve them right now I think they are seasonal. The only downfall I've had here is when booking with a free night or using points you will not receive the upgrades like you would when paying out of pocket, which is understandable. The location is good but I prefer river north over gold coast. Overall this is a great hotel

（由 Google 翻译）我们在芝加哥华尔道夫酒店的住宿体验无与伦比。Tamas 和他的团队为我们打造了一次既亲切又轻松的体验。他们记住了我们的名字，提前预判了我们的需求，并且用一种安静的、专注的态度对待我们，丝毫不会让人觉得矫揉造作。 带着七个月大的宝宝旅行常常会遇到一些小麻烦，但酒店的工作人员让一切都变得轻松自在。他们帮我们找到了女儿丢失的袜子，在我们入住期间为她提供了周到的照顾，并将我们的行李装上车，确保我们离开时和抵达时一样顺利，让我们可以无忧无虑地在芝加哥多待几个小时。 酒店的设施无可挑剔，我的按摩体验是我体验过的最好的之一。然而，最重要的是酒店的工作人员，让这次住宿与众不同。他们的关怀、温暖和对细节的关注，体现了我们难得一见的真诚待客之道。 我们还会再来的。 （原文） Our stay at the Waldorf Astoria Chicago was exceptional in every sense. Tamas and his team created an experience that felt both personal and effortless. They remembered our names, anticipated what we might need, and treated us with quiet attentiveness that never felt performative. Traveling with a seven-month-old often comes with small complications, but the staff made everything feel easy. They helped us look for our daughter’s lost sock, made thoughtful accommodations for her throughout our stay, and ensured our departure was just as smooth as our arrival by loading our car with our belongings so we could enjoy a few more hours in the city without worry. The amenities were impeccable, and my massage was one of the best I’ve had anywhere. More than anything, though, it was the people who set this stay apart. The care, warmth, and attention to detail reflect a culture of genuine hospitality that is rare to find. We’ll be back.

（由 Google 翻译）我们最爱的芝加哥酒店——每次都如此！ 我和家人每年都会去芝加哥好几次，每次都会尽量选择入住华尔道夫酒店。它始终给我们带来非凡的体验，将奢华、舒适和卓越的服务完美融合，地理位置更是得天独厚。 酒店员工热情周到，随时准备为我们提供所需的一切帮助，真正提升了我们的入住体验。酒店提供的私人班车服务非常便捷，让我们可以轻松探索周边地区，无需为停车或拼车而烦恼。水疗中心环境静谧，提供顶级护理和设施，是放松身心的理想之所。酒店内的 Brass Tack 餐厅则供应美味可口、摆盘精美的佳肴。我们的套房宽敞优雅，配有舒适的壁炉和豪华的大理石浴室。 除了卓越的设施之外，华尔道夫酒店真正与众不同之处在于其对细节的极致追求，以及贯穿每次入住体验的贴心服务。我们曾在这里庆祝过许多特别的时刻，例如生日、周年纪念等等，每次，酒店员工都竭尽全力，让这些时刻成为难忘的回忆。无论是手写的贺卡、惊喜的款待，还是仅仅记住我们的喜好，他们致力于打造个性化体验的执着，正是我们不断光顾的原因。 无论我们是来此出差还是休闲度假，华尔道夫酒店总能让我们感受到家的温馨。 （原文） Our Favorite Hotel in Chicago - Every Time! My family and I visit Chicago several times a year, and we always try to make it a point to stay at the Waldorf Astoria. It’s consistently a standout experience, combining luxury, comfort, and exceptional service in one of the city’s best locations. The staff truly elevate the experience, welcoming, attentive, and always ready to assist with anything we need. The personal shuttle service is a huge convenience, making it easy to explore the area without the hassle of parking or rideshares. The spa is a peaceful retreat with top-tier treatments and amenities, and the on-site restaurant, Brass Tack, offers delicious, beautifully presented meals. Our suite was spacious and elegant, with a cozy fireplace and a luxurious marble bathroom. Beyond the exceptional amenities, what truly sets the Waldorf Astoria apart is its remarkable attention to detail and the thoughtful personal touches woven throughout each stay. We’ve celebrated several special occasions here, birthdays, anniversaries, and more, and each time, the staff has gone above and beyond to make those moments unforgettable. Whether it’s a handwritten note, a surprise treat, or simply remembering our preferences, their commitment to creating a personalized experience is what keeps us coming back. Whether we’re in town for business or leisure, the Waldorf always feels like a home away from home.

（由 Google 翻译）前台工作人员非常友好，但总体而言，服务与这家酒店名声大噪不符。 需要注意以下几点： 1. 酒店声称房间里有雨伞，但实际上没有。我向前台要了一把，却被告知要再去房间看看。当时正下着倾盆大雨，甚至另一位客人也提到了同样的问题。大堂里没有雨伞。像这样的小细节通常是豪华酒店与众不同之处，但酒店却忽略了这一点，真是令人失望。 2. 健身房很小。 3. 除非您单独购买水疗日票，否则客人无法使用桑拿浴室。这看起来很奇怪，而且有点脏。 4. 夜床服务大约在下午5点开始，这太早了。 我经常在周末出差去芝加哥，在我看来，朗廷酒店和半岛酒店在设施、客房质量和服务方面都远远超过了这家酒店。他们的员工真的非常出色，而且健身房和桑拿浴室都免费使用。 （原文） Front desk staff are very nice, but overall the service does not match the prestige associated with this hotel’s name. A few things to note: 1. They state there are umbrellas in the rooms; there are not. When I asked the front desk for one, I was told to check my room again. It was pouring rain, and even another guest mentioned the same issue. There were no umbrellas available in the lobby. Small details like this are what typically set luxury hotels apart, and it was disappointing to see this overlooked. 2. The gym is very small. 3. The sauna is not available to guests unless you purchase a separate spa day pass. This seems odd and somewhat grimey. 4. Turn-down service arrives around 5 PM, which is unusually early. I visit Chicago often for weekend work trips and in my opinion, The Langham and The Peninsula far exceed this property in both amenities, room quality and service. Their staff truly go above and beyond, and their gyms and saunas are accessible without extra fees.

（由 Google 翻译）我和丈夫最近入住芝加哥华尔道夫酒店庆祝结婚纪念日，体验非常棒。从我们抵达的那一刻起，酒店的每一位员工都竭尽全力让我们感到宾至如归。 特别感谢礼宾部和前台工作人员的热情友好、细致周到和体贴入微的服务，让我们的入住体验格外难忘。房间布置精美，氛围优雅舒适，服务也无可挑剔。 如此真诚的待客之道实属难得，芝加哥华尔道夫酒店为我们树立了新的标杆。我们期待着再次光临。 （原文） My husband and I recently stayed at Waldorf Astoria Chicago to celebrate our anniversary, and the experience was absolutely outstanding. From the moment we arrived, every member of the team went above and beyond to make us feel welcome. Special thanks to the concierge and front desk staff for their kindness, attention to detail, and thoughtful gestures that made our stay truly memorable. The room was beautifully appointed, the atmosphere elegant yet comfortable, and the service impeccable throughout. It’s rare to find such genuine hospitality, and Waldorf Astoria Chicago has set a new standard for us. We look forward to returning soon.

（由 Google 翻译）芝加哥丽兹酒店是一次美妙的体验，也是我最近入住过的丽兹酒店中我最喜欢的之一。酒店空间/建筑非常漂亮，设施齐全。这次没有去体验水疗中心，但肯定想去体验一下。入住期间，工作人员服务周到，速度很快，我们抵达时就确认了我们的万豪会员身份。房间略显陈旧，但总体来说位置便利。我们度过了一段美好的时光，还会再次入住！ （原文） The Chicago Ritz was a wonderful experience and one of my favorite Ritz properties we've been to recently. The space/building is beautiful with plenty of amenities. Didn't try the spa this time but for sure want to. The staff were helpful and fast during our stay and our Marriott status was recognized when we arrived. Rooms are a bit dated, but the location was convenient overall. We had an awesome time and will be staying here again!

（由 Google 翻译）在丽兹酒店住得非常愉快。房间真的很棒。他们的床是我睡过的最好的之一。我想大多数房间的床都会像我们的一样好。唯一的缺点是淋浴。淋浴喷头水压很小，而且水会从淋浴门漏出来，即使铺了地垫，淋浴间还是很滑。总而言之，这是一次美好的住宿体验。 （原文） Had a great experience staying at the Ritz. Rooms are really nice. They have one of the best beds I've slept on. I'd imagine most of the rooms have a great like ours. Only complaint would be the shower. Shower head had little pressure and water leaked past the shower door making it slippery even though there's a mat. All in all a wonderful stay.

（由 Google 翻译）大堂酒吧曾经是我在城里最喜欢的地方之一。可惜的是，最近的一次体验让我大失所望。 我带着亲密的朋友和孩子们来到这里，期待着这里能像以前一样提供一流的服务。结果，我们不得不多次（通常是两三次）询问，才得到一些基本的东西，比如咖啡、孩子们的水果，甚至连收拾盘子都麻烦。这种体验让人感觉杂乱无章，缺乏周到的服务。 这里环境优美，我仍然欣赏这里的氛围，但我们得到的服务远不如以前那么周到热情。我真心希望今天是糟糕的一天。 （原文） The lobby bar used to be one of my favorite places in the city. Unfortunately, my recent visit left me REALLY disappointed. I came in with close friends and our children, expecting the same level of service that once made this spot so special. Instead, we found ourselves having to ask multiple times (often two or three) just to get basic items like coffee, fruit for the kids, or even to have our plates cleared. The experience felt disorganized and inattentive. It’s a beautiful space, and I still appreciate the atmosphere, but the service we received was far from the level of care and hospitality that used to define this place. I genuinely hope this was an off day.

（由 Google 翻译）精彩绝伦的住宿体验！感谢美国运通白金卡，我们获得了房间升级和度假村消费额度……以下是我的详细评价： 服务、沟通、景色、位置和舒适度都堪称一流。 餐厅/酒廊略显平庸，缺乏特色，让人印象不深，也没有什么氛围……房间里没有提供营业时间和菜单，但实际服务绝对一流。 礼宾服务非常周到，感谢Joann和Laurel！ 我们的房间非常安静，即使在繁华的壮丽大道上，也能感受到私密与宁静。 低调奢华是我们的入住体验。 （原文） Spectacular Stay! Thanks to Amex Platinum we were upgraded and got a resort credit… here is my breakdown Superior… service, communication, views, location and comfort The restaurant/ lounge sort of lacked character and was just generic, not very memorable - void of any type of vibe… unclear on hours and menus in room but actual service was top notch The concierge services were incredibly helpful, thank you 🙏 Joann and Laurel. 😀 Our room was very quiet and we felt privacy and calm in midst of the busy Mag mile Understated luxury was our experience

（由 Google 翻译）我想这已经是我们第十次住在这里了，所以我觉得应该给这家酒店写点评论！我们以后还会再来的。Laurel 帮我打电话改了晚餐预订，真是太棒了！Sonya 帮我们提前办理了入住，这真是太有帮助了，因为我们昨晚在那里住了一晚，第二天一早就要离开了。总而言之，这是芝加哥最好、最受欢迎的住宿！ （原文） I think this is our tenth time staying there so I felt I should review the hotel! We keep coming back here. Laurel was able to switch my dinner reservation to earlier by calling for us which was wonderful! Sonya handled our early check in which was so helpful since we were there one night leaving early the next morning. Overall it’s the best and favorite place to stay in Chicago!

（由 Google 翻译）房间最多只能算一般，完全没有丽笙酒店应有的奢华感。我问他们要剃须膏，结果一直没给。而且，作为白金会员，我申请下午4点延迟退房竟然被拒绝了（这还是头一次），经过几轮协商，他们最终只同意下午1点半退房。他们告诉我酒店很忙，延迟退房要视情况而定。但是，根据万豪的条款和条件，白金会员（及以上级别）是保证可以享受下午4点延迟退房的，除非是度假酒店/会议酒店（显然丽笙芝加哥酒店不属于这种情况）。其他评论也反映有类似的延迟退房问题，如果您要入住这家酒店，请务必注意。不过，行李员倒是挺乐于助人的。我已经预订了下次去芝加哥的半岛酒店，以后绝对不会再住丽笙芝加哥酒店了（付了五星级的价格，结果服务却很一般）。 （原文） Room is average at best, no luxurious feel as I would expect from RC. Asked for a shaving cream and never got it. Also got DECLINED (for the first time in my life) for 4pm late checkout as a platinum, they only offered 1:30 pm after rounds of negotiations. Have been told that the hotel is busy and late checkout out is subject to availability. However, according to Marriott’s terms and conditions, 4pm late checkout is GUARANTEED for platinum (and above) unless for resort/convention hotels(clearly not the case for RC Chicago). Other reviews suggest similar issue regarding late checkout request, please be aware if you are staying with them. The bellman is pretty helpful though. Already booked my next Chicago trip with Peninsula, will not stay at RC Chicago again (a place where you pay for 5 stars but get mediocre service in return).

（由 Google 翻译）服务员吉尔伯托非常棒——热情友好，办理入住手续迅速，而且竭尽所能确保我们拥有所需的一切。优质的服务让我们在芝加哥丽思卡尔顿酒店的住宿体验更加完美。五星好评！ （原文） Gilberto the attendant was excellent—friendly, quick to help with check-in, and went out of his way to make sure we had everything we needed. Great service, made our stay at the Ritz-Carlton Chicago even better. 5 stars!

（由 Google 翻译）我和妻子最近在7月31日至8月3日期间入住芝加哥市中心凯悦酒店庆祝结婚纪念日。看到这家酒店在芝加哥市中心获得的好评和认可，我们非常兴奋。我们喜欢酒店的位置，Nomi餐厅的美食和员工都很棒，尤其是屋顶酒吧的调酒师Gus。他调制的饮品非常棒，对菜单和城市本身都非常了解。我们订的是一间临时房间，但另一位房客的噪音异常大。我们通知了前台，但他们却说我们两个房间共用一堵墙，而不是解决这个问题。以当时的价位，我们不需要解释，我们需要的是合理的解决方案。总而言之，我非常喜欢这次入住体验。前台经理确实回复了我们的担忧并道了歉。 （原文） My wife and stayed here recently July 31-August 3 to celebrate our anniversary. We were very excited based on the reviews and recognition the Hyatt in downtown Chicago has received. We loved the location, the Nomi restaurant food and staff was amazing especially Gus the bartender at the rooftop bar. He made excellent drinks, was very knowledgeable of the menu best ideas and the city itself. We had an adjourning room and the other room occupant was unusually loud. We notified the front desk and they made it more about the rooms sharing a wall than addressing the issue. At that price point we didn’t need an explanation we needed a reasonable remedy. All in all I loved the overall experience. The front desk manager did respond to this concern and apologized.

（由 Google 翻译）我们在这家酒店度过了一个美好的生日周末！作为土生土长的芝加哥人，我们选择在这家位于壮丽大道的酒店庆祝生日，因为我非常欣赏奢侈品牌对细节的关注。他们做得真是太棒了。入住时，我们被告知免费升级到了高层套房。房间布置精美，配备浸泡浴缸，可以欣赏到令人惊叹的湖景和城市景观。由凯西·弗兰克尔 (Casey Frankel) 带领的礼宾团队还送来了免费的起泡酒和蛋糕。我们的每个要求都得到了迅速满足，每位员工都似乎真心实意地乐于助人。对于收费高昂的酒店来说，注重细节至关重要，柏悦酒店让我们感到宾至如归，并很荣幸能与我们共度生日周末。做得太棒了！我们很乐意再次光临并推荐这家酒店。 （原文） We had such a lovely birthday weekend at this hotel! As native Chicagoans, We chose this magnificent mile location to celebrate as I truly love the attention to detail that a luxury brand brings to hospitality. They absolutely hit the mark. At check in we were notified that we had been upgraded complimentary to a high floor suite. The room was beautiful and well appointed with a soaking tub and a striking view of the lake and city. The concierge team, initiated by Casey Frankel, also sent up complimentary sparkling wine and cake. Every request was met quickly, and everyone on staff seemed to truly enjoy helping us. Attention to detail is so imperative in properties that charge a premium, and Park Hyatt left us feeling celebrated and honored to share our birthday weekend together. Well done! We will happily return and recommend.

（由 Google 翻译）我公司在这里开了几天的会，一切都很棒。他们的员工竭尽全力，确保我们的活动顺利进行！真的，这家酒店的员工都非常友善，这一点大家都很满意。 这家酒店的一切都很棒！强烈推荐，希望以后还能再来。 （原文） My company held a meeting here for several days and everything was outstanding. Their staff went above and beyond to make our event go well! Seriously, the kindest people work at this hotel and it did not go unnoticed. Everything about this hotel is so lovely! Highly recommend and hope to return.

（由 Google 翻译）这个地方或许是天使建造的，放在人间，好让我们在抵达之前体验一下天堂的滋味。唯一肯定不是天使建造的就是电梯，想想从一层到另一层要花多少时间。 我有幸在芝加哥柏悦酒店参加了一次公司活动，这家酒店不仅提供了卓越的客户服务，而且活动的所有细节都经过精心策划和安排，以至于我在退房时都感动得流下了眼泪。 房间宽敞，迷你吧里备有您晚上可能需要的一切。虽然他们可以直接让您从冰箱里取水并记在房费里，但他们在柜台提供免费的瓶装水。 NoMi 的食物太棒了！虽然有一些地方需要改进（韩式卷和章鱼），但其他的都非常棒，我们每一口都吃得很开心。 酒店的露台很棒，是举办不大不小活动的理想场所，而且视野开阔。 如果您预算充足，并且计划在酒店设施或房间内度过一段时间，我建议您住在这里。 （原文） This place was probably built by angels and put on earth so we could experience what heaven was like before getting there. The only thing that must have been built by not a very nice angel are the elevators, considering how much it takes them to get from one floor to another. I had the pleasure to star at Park Hyatt at Chicago for a company event and not only does it offer exceptional customer service, everything for the event was so meticulously planned and taken care of that I shed tears when it was time to check out. The rooms were spacious and the mini bar was packed with everything you might need for the night. Even though they could just leave you taking waters out of the fridge and charging them to your room, they offer free water bottles at the counter. Food at NoMi was amazing! There are a few things that needed to be worked on (the Korean roll and the octopus) but everything else was incredibly good and we enjoyed every bite. The terrace at the hotel is great, it's the perfect place to have a not-too-small but not-too-big event with a great view. I would recommend staying here if you have the budget and are planning to spend some time at the hotel amenities or room.

（由 Google 翻译）我们在芝加哥柏悦酒店度过了一段美好的时光！我们升级到了黄金海岸套房，空间宽敞，孩子们非常喜欢。酒店位于壮丽大道沿线，附近有很多餐厅、商店和其他景点。酒店员工非常出色，尤其是门卫安东尼奥，他非常友好，乐于助人。孩子们至今仍说柏悦酒店是他们迄今为止最喜欢的酒店体验，我们迫不及待地想再来。 （原文） We had an amazing time at the Park Hyatt Chicago! We were upgraded to the Gold Coast Suite, which was incredibly spacious, and our kids loved it. The hotel is situated along the Magnificent Mile, so there are plenty of restaurants, shops, and other attractions nearby. The staff was exceptional, especially the doorman, Antonio, who was friendly and helpful. Our kids still talk about how the Park Hyatt is their favorite hotel experience to date, and we can't wait to be back.

（由 Google 翻译）✨芝加哥柏悦酒店难忘之旅✨ 我非常高兴能在全新装修的芝加哥柏悦酒店庆祝我妈妈的退休，并享受了一次特别的住宿——我可以坦白地说，从始至终都堪称完美。 甚至在我们抵达之前，酒店的服务就已热情周到，堪称世界一流。特别感谢Casey Frankel，她竭尽全力让我们的时光如此有意义。她的友善、关怀和对细节的关注，让我们的入住体验无比难忘。她甚至还为我妈妈准备了一份特别的惊喜——我们永远不会忘记。 酒店本身令人叹为观止——优雅、现代、奢华，拥有最美的景色和城中绝佳的地理位置。无论您是想度过一个梦幻般的闺蜜周末、一次浪漫的度假，还是一次宁静的独处，这里都是您的理想之选。酒店内的餐饮选择也同样精彩——无论是温馨的夜晚还是举杯庆祝，这里都是您的理想之选。 感谢柏悦酒店，让我们拥有如此美妙的体验。我们迫不及待地想回来！ （原文） ✨An Unforgettable Stay at Park Hyatt Chicago ✨ I had the absolute joy of celebrating my mom’s retirement with a special staycation at the newly renovated Park Hyatt Chicago — and I can honestly say, it was perfection from start to finish. Even before we arrived, the service was warm, thoughtful, and truly world-class. A very special thank you to Casey Frankel, who went above and beyond to make our time feel so meaningful. Her kindness, care, and attention to detail made our stay incredibly memorable. She even helped surprise my mom with something truly special — we’ll never forget it. The hotel itself is stunning — elegant, modern, and luxurious, with the most beautiful views and the best location in the city. Whether you’re looking for a dreamy girls’ weekend, a romantic getaway, or a peaceful solo escape, this is truly the place to be. The in-house dining options are also phenomenal — perfect for a cozy night in or a celebratory toast. Thank you, Park Hyatt, for giving us such a magical experience. We can’t wait to come back!

（由 Google 翻译）Stayed at this beautiful hotel for 2 nights.餐厅的景色令人惊叹，值得一去。 位置优越，服务一流。 The rooms are so modern and well renovated （原文） Stayed at this beautiful hotel for 2 nights. The restaurant has an amazing view and worth a visit. Location was prime and service was the excellent. The rooms are so modern and well renovated

（由 Google 翻译）我们的体验好坏参半。我们到得早，房间还没准备好，我们本应在有空房时立即接到电话，但我们没有接到。 房间本身非常宽敞现代，然而浴缸里却残留着头发和其他毛发，以这个价格来说，这实在令人无法接受。 屋顶非常漂亮，景色壮丽，周边环境也非常好。 所以，考虑到每晚的价格，我仍然对我们的体验感到失望…… （原文） Notre expérience a été mitigé, nous sommes arrivé en avance, notre chambre n'était pas prête, nous devions avoir un appel dès qu'une chambre serait disponible mais nous n'avons eu aucun appel... La chambre en elle même était très grande et moderne, cependant il y avais des cheveux et poils restants dans la baignoire, ce qui est inadmissible pour ce prix. Le rooftop était très bien et la vue est magnifique, le quartier est aussi très bien. Donc quand même déçu de notre expérience au vue du prix de la nuit...

（由 Google 翻译）很棒的体验。酒店很漂亮，员工也很棒。我们带着一个8个月大的孩子来参加Lollapalooza音乐节期间的婚礼，所以并不像预期的那样受欢迎，但每个人都很棒。他们甚至还送了我们女儿一只小泰迪熊。真是太贴心了。房间配有遮光窗帘和淋浴，感觉很奢华。浴室有加热地板。迷你吧储备充足。泳池很安静。最后，我们在酒店里什么也没听到。我甚至听不到我丈夫洗澡的声音。真是太棒了。我唯一希望的是他们能提前告诉我们预订餐厅。我们听说那里很棒，但由于等待时间太长，我们没能在那里用餐。 （原文） Lovely experience. Hotel was beautiful with amazing staff. We were in town for a wedding during Lollapalooza with an 8 month old so we weren't exactly the expected clientele but everyone was amazing. They even gave our daughter a little teddy bear. So sweet. The rooms have great blackout, showers and feel luxury. Heated bathroom floors. Minibar well stocked. Pool was tranquil. Lastly, we heard nothing from inside the hotel. I couldn't even hear my husband take a shower. It was incredible. Only thing I wish is that they had told us to get reservations for the restaurant ahead. We hear it's amazing but weren't able to eat there due to the wait.

（由 Google 翻译）从那位很棒的绅士（抱歉忘了他的名字）为我们办理入住，到我们入住屋顶的漂亮房间，再到和Anthony一起退房，这真是一次完美的住宿体验。他们把精美的空间设计与最高水平的热情好客完美结合……我们第一次入住Nobu，绝不会是最后一次！ （原文） From the awesome gentleman (sorry forgot his name) who checked us in, through to the rooftop and our incredibly nice room, all the way to check-out with Anthony, it was the perfect stay. They matched beautifully designed spaces with the highest level of hospitality… our first Nobu stay will not be our last!!

（由 Google 翻译）我很喜欢这家酒店。侘寂的氛围营造出一种宁静祥和的氛围，从接待处到服务，甚至房间里的Marvis牙膏，都体现了酒店对细节的关注。第一天我们到得很晚，他们帮我们订了一份披萨送到房间，顺便说一句，披萨很美味。餐厅就在楼下，如果你喜欢在Nobu餐厅用餐，这真是个不错的选择。西环区环境优美，虽然略显冷清，但绝对值得在芝加哥停留一晚！而且，这里还能欣赏到美丽的城市景观。 （原文） Me encantó el hotel, su ambientación wabi sabi es un espacio que evoca paz y con la atención a detalle que hay desde que te reciben y te atienden hasta la pasta dental que en la habitación es MARVISEl primer día llegamos muy tarde por la noche y nos atendieron, nos apoyaron a pedir una pizza a la habitación que por cierto estaba buenisima. El restaurante está justamente en la Parte de abajo que es muy concediendo si te gusta comer mucho en Nobu. West Loop es una zona linda algo vacía pero definitivamente vale quedarse al visitar Chicago! Además con una muy linda vista a la ciudad

（由 Google 翻译）这家酒店真的很不错，工作人员都很友好，我唯一的问题是枕套上有血迹，我们睡觉前没有把枕头翻过来，醒来后发现有血迹，慌乱中我们以为是自己的，但仔细一看却不是。之后工作人员给我们换了一间房/升级了房间，我们对此非常满意。这很不幸，但我很高兴我们解决了问题。总的来说，这是一家非常不错的酒店，泳池很大，女士区的蒸汽房不能用，餐厅还不错，我们不得不告诉接待员，服务员的服务一点都不好。他接了我们的订单，认为这是他唯一应该做的事，然后继续打扫餐厅而不是帮助我们。 （原文） This hotel is really nice, people were nice, my only problem was that the pillow case had blood on it, we didn't turn the pillows over before going to bed and when we woke up we found blood, in a panic we thought it was ours but when we took a deeper look it wasn't. Staff after that moved us into a different room/upgrade and we were really satisfied with that. It was unfortunate but I'm glad we got it figured out. Overall, very nice hotel, pool was really big, steam room didn't work in the women's area, and the restaurant was alright, we had to tell the receptionist the waiter was not good at all. He took our order and decided that was the only thing he should do and proceeded to clean around the restaurant instead of helping us.

（由 Google 翻译）希望大家都能看到这篇评论。预订前请务必阅读！（希望管理层能看到） 这不仅仅是抱怨。我感觉自己被芝加哥Nobu酒店骗了。 8月29日早上，我们在酒店餐厅吃早餐。服务员告诉我们，酒店客人可享受30美元的早餐抵用金。由于我们不确定这笔钱是否适用于我们，所以犹豫了一下。服务员好心地主动提出帮忙查询，记下了我们的房间号，并联系了酒店，确认我们符合条件。事实上，服务员告诉我们有60美元的抵用金，并鼓励我们全额使用。 然而，退房时，早餐抵用金却没有到账。我们感到被骗了，非常失望。 8月30日，我们错过了早餐，想进餐厅的时候，房间钥匙却坏了。我们不得不向酒店工作人员寻求帮助。他们一边帮助我们，一边向我们解释了自助餐的美味，并再次保证早餐抵用金已包含在内。然而，再次——没有抵用金。 更糟糕的是，我们最终的账单竟然包含了9500号房间的迷你吧酒水费——我们从未入住过这个房间。我们住在1023号房间，却从未动过迷你吧。这完全是一笔虚假收费。 更糟糕的是，当我查看我的银行账户时，发现一笔未经授权的35美元费用被收取，没有任何解释或许可。我给酒店发了邮件，但没有人回复。 我旅行时通常住五星级酒店，一直非常信任他们的诚信和专业精神。对于像Nobu这样的全球知名品牌，我的期望值更高。不幸的是，这次经历彻底打破了这些期望。 承诺的福利没有兑现，我们从未入住过的客房的迷你吧费用被虚假地加到了我们的账单上，我的账户上还出现了一笔无法解释的额外费用——所有这些都没有得到任何明确的沟通或解决。正因为我相信这家酒店诚信经营，所以这次的震惊和失望更加强烈。 这次入住彻底摧毁了我们对Nobu酒店的信任。我们离开时感觉自己像被利用和欺骗了，而不是感受到客人的重视。 额外体验： 酒店似乎没有做好除尘工作。我用吹风机吹的时候，灰尘飞了出来，而且我能清楚地看到它们在空气中飘散。由于酒店环境比较暗，灰尘就更加明显了。此外，酒店的隔音效果似乎很差——对噪音非常敏感。我能清楚地听到走廊里的声音，甚至能听到外面附近一家俱乐部的喧闹音乐。 唯一的优点是所有员工都非常友善。这是我唯一能说出来的优点。 （原文） I hope everyone sees this review. Please read before booking! ( I Hope Management sees This) This is not just a complaint. I feel scammed by Nobu hotel Chicago. On the morning of August 29, we had breakfast at the hotel restaurant. The server informed us that hotel guests receive a $30 breakfast credit. Since we weren’t sure if it applied to us, we hesitated. The server kindly offered to check, took our room number, contacted the hotel, and confirmed that we were eligible. In fact, we were told we had $60 in credit and were encouraged to use the full amount. However, when we checked out, no breakfast credit was applied. We felt deceived and very disappointed. On August 30, we missed breakfast, and when we tried to enter the restaurant, our room key didn't work. We needed assistance from a hotel staff member. While helping us, they explained how great the buffet was and again assured us that the breakfast credit was included. Yet once again — no credit was applied. Even worse, our final bill included a mini bar liquor charge from another Room #9500 — a room we never stayed in. We were in Room 1023, and we never touched the mini bar. This is a completely false charge. To make matters worse, when I checked my bank account, I found an unauthorized $35 charge taken without any explanation or permission. I emailed the hotel, but received no response from anyone. I usually stay at 5-star hotels when I travel, and I’ve always had strong trust in their honesty and professionalism. With a globally recognized brand like Nobu, my expectations were even higher. Unfortunately, this experience completely shattered those expectations. The promised benefits were not honored, false minibar charges from a room we never stayed in were added to our bill, and an unexplained extra charge appeared on my account — all without any clear communication or resolution. Because I trusted this hotel to operate with integrity, the shock and disappointment were that much greater. This stay has completely destroyed our trust in Nobu Hotel. Instead of feeling valued as guests, we left feeling like we had been taken advantage of and deceived. Additional Experience: It seems like the hotel doesn't do proper dust cleaning. When I used the hair dryer, a lot of dust blew out, and I could clearly see it in the air. Since the hotel is quite dark, the dust was even more noticeable. Also, the building seems poorly insulated — it's very sensitive to noise. I could clearly hear sounds from the hallway and even loud music from a nearby club outside. The one good thing is that all the staff were extremely kind. That’s the only positive I can mention.

（由 Google 翻译）我和一个朋友去屋顶喝了点饮料，吃了点小吃。我们玩得很开心。饮料不错，小吃也很美味。这是Nobu餐厅，所以价格别指望便宜。哈哈。我们玩得很开心，工作人员很周到，从屋顶俯瞰城市美景也很棒。我一定会再来的。 （原文） A friend and I went to the rooftop for drinks and appetizers. We enjoyed ourselves. The drinks were good and the appetizers were tasty. It is Nobu, so don't expect low prices. Lol. We had a great time, the staff was attentive, and the view of the city from the rooftop was beautiful. I'd definitely go again.

一般

（由 Google 翻译）我们在索菲特酒店度过了非常舒适的8晚。酒店地处安静区域，但距离壮丽大道和湖边也不算太远。 我们的房间，尤其是床，非常舒适，房间里的座椅也让我们非常满意。浴室里的独立浴缸和淋浴间也让我们非常满意。 我们的房费包含早餐，而且选择丰富，所以我们不会感到无聊。早餐工作人员非常周到。 住在其他地方的朋友都羡慕我们酒店的位置和周边的安全性。我们下次再来芝加哥一定会再次入住这里。 （原文） We had a very comfortable stay at the Sofitel for 8 nights. It’s in a quiet area, but not too far from the Magnificent Mile and lake. Our room, particularly the bed, was so comfortable and we were appreciative of the seating in the room. The separate bath and shower in the bathroom were greatly appreciated. Breakfast was included in our rate and there was a great choice, so we weren’t bored. The staff at breakfast were very attentive. Friends who were staying elsewhere were jealous of our location and safety around the hotel. We’d certainly stay here again on a return to Chicago.

（由 Google 翻译）酒店位于芝加哥一个安静的街区，但地处中心地带。步行即可到达海滩和购物区。服务绝对一流。员工友好、高效、乐于助人，让您有宾至如归的感觉。房间宽敞安静。酒吧、餐厅和其他设施也都是一流的。我特别喜欢这里的早餐。 这家酒店完全可以达到五星级标准，但房间略显陈旧，墙壁上有划痕，一些电源插头和电灯开关安装不正确。除此之外，这是一家非常棒的酒店。 （原文） The hotel is in a quiet neighbourhood of Chicago yet centrally located. It's a short walk to the beach and the shopping district. The service is absolutely fantastic. The staff is friendly, efficient, helpful and makes you feel at home. The rooms are spacious and quiet. The bar, restaurant and other amenities are top notch too. I particularly enjoyed the breakfast. This could easily be 5 stars but the rooms are a little dated, there are scratches on the walls and some of the power plugs and light switches are not properly fitted. Other than that an excellent hotel.

（由 Google 翻译）我最近入住芝加哥壮丽大道索菲特酒店，从始至终都非常棒。虽然我是通过第三方预订的，但办理入住时，接待人员热情友好——这要感谢 Farooq 和 Osbaldo (OBI)。他们清晰地解释了所有优惠，让我的抵达、入住和离开都轻松无比。 入住期间，所有工作人员都热情、专业且真诚地欢迎我。CDA 餐厅的早餐精致美味，糕点新鲜，服务周到细致，让人感觉很放松。第二天早上，我享用了索菲特班尼迪克蛋和索菲特早餐羊角面包。晚餐，Le Bar 餐厅提供法式、意式和芝加哥风味菜肴，还有一个很棒的酒吧，您可以在那里放松身心，品尝您最喜欢的鸡尾酒。 我住在 19 楼，房间安静宽敞，视野极佳，一尘不染，维护得也很好。索菲特标志性的床品舒适无比，就像在长途旅行后拥抱您一样。我要求更换枕头，客房服务当天早上就送来了。浴室宽敞，配备浴缸和独立淋浴间，设施齐全，符合一家四星级或五星级酒店的标准。 酒店整体氛围宁静、精致，管理周到细致。 酒店位置绝佳——步行五分钟即可到达芝加哥红线地铁站，附近还有众多餐厅、咖啡馆、约翰·汉考克中心以及各种购物中心、商场和超市。尽管地处市中心，酒店依然保持着舒适、私密和安全的氛围，这一点让我非常满意。 期待下次来芝加哥时再次入住这家酒店。 （原文） My recent stay at the Sofitel Chicago Magnificent Mile was excellent from start to finish. Although I booked through a third party, the reception at check-in was warm and friendly — thanks to Farooq and Osbaldo (OBI). They clearly explained all the benefits and made the arrival, the stay, and the departure feel effortless. Every staff interaction throughout the stay was warm, professional, and genuinely welcoming. Breakfast at CDA was beautifully prepared, with fresh pastries and attentive service that never felt rushed. I enjoyed the Sofitel Benedict and the Sofitel Breakfast Croissant the next morning. For dinner, Le Bar offers a mix of French, Italian, and Chicago-style dishes, along with a great bar where you can relax with your favorite cocktail. My room on the 19th floor was quiet, large, great views, spotless, and well-maintained. The signature Sofitel bedding basically feels like it hugs you after a long travel day. I requested specific pillows, and housekeeping delivered them the same morning. The bathroom was spacious and featured both a bathtub and a separate shower, with amenities you’d expect from a solid 4–5-star hotel. The overall atmosphere of the hotel felt calm, polished, and thoughtfully run. The location is excellent — within a five-minute walk of the Chicago Red Line station, close to great restaurants, cafés, the John Hancock Center, and many shopping outlets, malls, and grocers. Despite being right in the heart of the city, the hotel maintained a sense of comfort, privacy, and safety that I truly appreciated. I look forward to staying here again on future Chicago trips.

（由 Google 翻译）我们之前多次入住芝加哥索菲特酒店，每次体验都非常棒，这也是我们上周末再次选择入住的原因。然而，这次的入住体验却远低于我们对这家酒店的预期。 优点：房间本身很漂亮、干净、舒适——完全符合我们对索菲特酒店的期待。但是，前台服务和整体体验却非常令人失望。 我们提前一天收到邮件，可以在线办理入住，我们也照做了。入住时间是下午3点，我们准时到达，以为可以直接拿到房卡。结果却被告知酒店超额预订，没有空房。我们提前很久就预订了房间，所以这种情况让我们非常沮丧。工作人员说房间准备好后会发短信通知我们。由于我们已经预订了晚餐，还有其他安排，我们别无选择，只能在酒店浴室里准备，然后把行李寄存在前台。 几个小时过去了，我仍然没有收到短信，只好打电话给酒店——这时才被告知房间终于准备好了。我要求把行李送到房间，但工作人员说他们做不到。我解释说我们会很晚才回来，他向我保证行李服务24小时全天候提供。然而，那天晚上我们回来时，并没有人主动帮忙，我们只能自己把所有行李搬上去。那天晚上办理入住时，工作人员的态度也并不友好。 第二天早上，我预约了送货，但酒店再次告诉我没有24小时行李服务，所以我不得不自己下楼去取——这与前一天晚上他们告诉我的完全矛盾。 总而言之，前台工作人员缺乏沟通、专业精神和一致性，让原本应该轻松愉快的住宿体验变得非常糟糕和不便。不得不在公共洗手间准备参加活动尤其令人失望。我认为，酒店应该提供一些补偿——无论是早餐券、酒吧消费额度，还是管理层简单的道歉——来弥补此次不便。 我们一直都很喜欢芝加哥索菲特酒店，但这次的经历让我们重新考虑是否还会入住，除非酒店的服务质量有所改善。 （原文） We’ve stayed at the Sofitel Chicago multiple times in the past and have always had a wonderful experience, which is exactly why we chose to return this past weekend. Unfortunately, this stay was not up to the standard we’ve come to expect from this hotel. The good: the room itself was beautiful, clean, and comfortable — exactly what we’ve come to expect from Sofitel. However, the front desk experience and overall service were very disappointing. We received an email the day before allowing us to check in online, which we did. Check-in time is 3:00 p.m., and we arrived right at that time expecting to simply pick up our keys. Instead, we were told there were no rooms available because the hotel was overbooked. We had booked our room well in advance, so this was extremely frustrating. The staff told us they would text us once our room was ready. Since we had dinner reservations and plans, we had no choice but to get ready in the hotel bathroom and leave our luggage at the front desk. After several hours and still no text, I called the hotel — only then was I told that our room was finally ready. I asked for our bags to be delivered to the room, but the staff member said they could not do that. I explained that we would be returning late, and he assured me that bell service was available 24/7. When we returned later that evening, there was no offer of assistance, and we had to carry all our bags up ourselves. The staff was not particularly friendly when we checked in that night either. The next morning, I had a delivery scheduled, and again I was told there was no 24-hour bell service, so I had to go downstairs to retrieve it myself — completely contradicting what I was told the night before. Overall, the lack of communication, professionalism, and consistency from the front desk staff made what should have been a relaxing stay very stressful and inconvenient. Having to get ready for an event in a public bathroom was especially disappointing. I do feel some form of accommodation — whether a breakfast voucher, bar credit, or a simple apology from management — would have been appropriate for the inconvenience. We’ve always loved Sofitel Chicago, but this experience has us reconsidering future stays unless service quality improves.

（由 Google 翻译）房间非常满意——风格、装饰、清洁度都无可挑剔，30楼的城市和湖景也令人叹为观止，而且员工和服务都非常出色。 唯一的问题是管道和停车。 马桶冲水不畅——每次冲水量和水压都很小；每次使用都需要冲好几次才能彻底清洁。 淋浴排水不畅——水会积在里面，然后才排出。 作为一家高端酒店，这样的服务实在令人失望。 停车费太贵了——代客泊车每晚85美元（可进出），自助停车每天50美元，而且需要步行大约一个街区才能到达一个无人看管、流浪汉出没的停车场，没有进出通道。 由于管道和停车问题，我不会再入住芝加哥索菲特酒店了。 （原文） Enjoyed the room tremendously - style, decor, cleanliness, 30th floor city & lake views, and excellent staff and room service Problem only with plumbing & parking Toilet did not flush well — low volume & pressure of water in every flush; every use required several flushes for a clean bowl Shower did not drain well - water pooled in it before draining Expected better than this in a high-end hotel Parking was too expensive — $85 per night for in/out valet else $50 per day for self-parking that requires you to walk about a block to get to an unwatched homeless lurking garage with no in/out privs Would not stay at Sofitel Chicago again because of the plumbing and the parking.

（由 Google 翻译）酒店地理位置绝佳，位于市中心，靠近地铁和所有主要景点。接待热情周到，服务高效。房间非常舒适，高层客房视野极佳。床品符合索菲特酒店一贯的高标准，非常舒适。浴室也很漂亮。索菲特酒店一如既往地令人满意，价格也完全物有所值。 （原文） Magnifiquement situé en plein centre à proximité du métro et des principales choses à voir. Accueil souriant et efficace. Chambre très agréable avec une vue dominante si vous êtes dans les étages élevés. Literie Sofitel habituelle et très agréable. Belle salle de bain. Comme d’habitude avec Sofitel on n’est jamais déçu et le prix reste tout à fait justifié

在市中心，环境优雅，光线明亮，卫生清洁！

（由 Google 翻译）我们临时预订了这家酒店，想趁着最后一刻好好度假。酒店比较新，也比较现代。代客泊车服务有点贵，每晚80美元，而且还会收取度假费，但综合考虑下来还是值得的。酒店房间很不错，鸡尾酒也不错，工作人员也很有礼貌，办事也很及时。我推荐大家来这里度过浪漫的假期或家庭旅行。 （原文） We booked this hotel as a last minute getaway. The hotel is newer and on the modern side. Valet was kinda pricey at $80 a night and they do charge a resort fee but all things being considered it was worth it. The hotel room was nice,the cocktails were good, the staff was courteous and prompt. I would recommend staying here as a romantic getaway or on a family trip.

（由 Google 翻译）⭐️⭐️⭐️⭐️⭐️ 我们在汤普森酒店的住宿体验棒极了——真希望住得更久一些！酒店地理位置绝佳，靠近所有标志性景点，周围还有许多很棒的餐厅。 酒店附属的餐厅非常棒——食物美味可口，饮品也很棒，服务员也非常友好。 我们的酒店房间一尘不染，装饰精美，非常舒适。景色美不胜收。从始至终，这都是一次绝佳的体验。 我们一定会再来的！ （原文） ⭐️⭐️⭐️⭐️⭐️ Our stay at the Thompson Hotel was amazing — we only wish it was longer! The location is perfect, close to all the iconic sites and surrounded by plenty of great restaurants. The attached restaurant is fantastic — the food is flavorful, the drinks are excellent, and the wait staff is so friendly. Our hotel room was spotless, beautifully decorated, and very comfortable. Views were spectacular. Truly a wonderful experience from start to finish. We’ll definitely be returning!

（由 Google 翻译）首先，我来自路易斯安那州，所以我很友善。我从路易斯安那州来这里。我第一次来这家酒店时，经理非常粗鲁。他们随便给我安排了一个房间。他们收的价格根本不值。第二天他们给我换了一个房间，结果比我第一次住的那个还糟糕。所以我只想勉强熬过这个周末。结果搬家的时候，我那瓶价值550美元的香水不见了。我发现香水不见后，就打电话给经理，但他们一直挂断我的电话。所以我一直尝试回拨，直到我用另一部手机打过去。我知道是哪个客房服务员拿走了。我的一切都是自己挣来的。我想可能是因为我是黑人吧。而且经理现在也找不到了。我很生气，我竟然就这么走了。我损失的比他们值的价格还多。汽车旅馆6号都比这里好。他们需要更新家具，房间也需要维护。酒店外观看起来不错，仅此而已。我只是讨厌有人偷我的东西。 （原文） Let start off I’m from Louisiana so I’m very friendly. I came down from Louisiana.My first time coming to this hotel the manager was very rude.They just put me any room.The price they charged it was not worth it.So they put me in a new room the next day that was worst than the one I was in the first time.So I just try to make thur the weekend.Do when we moved my 550 dollar bottle of Perfume.Was missing so when I realized it was missing I tried calling him they kept hanging up in my face.So I kept trying call him back until I call from a different phone. I know one of these housekeeping took it.I work for everything I have. I guess because I’m black.And the manager is know were to be found.I'm mad at myself I such just left.I lost out more than they was worth.Motel 6 better than this.They need up date furniture and maintenance need to be done to room.The outside look good that it. I just hate for anyone to steal from me.

（由 Google 翻译）酒店和地理位置都太棒了！行李员和服务台的工作人员热情地接待了我，尤其是妮可！她为我提供了卓越的客户服务，并详细介绍了周边地区和酒店设施。汤普森酒店很幸运能有这么优秀的员工。酒店周围有很多不错的餐厅和酒吧，拐角处还有一家果汁/冰沙和意式冰淇淋吧。我非常喜欢这家酒店和它的位置。再次感谢妮可和汤普森酒店！ （原文） What an amazing hotel and location! I was greeted so warmly by the bell hop and the service desk, particularly Nicole! She provided me with exceptional customer service and great information about the area and hotel amenities. The Thompson is lucky to have such a great employee. The hotel is surrounded by nice restaurants and bars, and there’s a juice/smoothie and gelato bar right on the corner. I absolutely love the hotel and location. Thanks again to Nicole and the Thompson!

（由 Google 翻译）入住体验棒极了！我是凯悦的员工，所以对其他凯悦品牌酒店的要求非常高。我和朋友们来这里听了一场音乐会，度过了一段美好的时光！酒店干净舒适，前台工作人员也非常棒。特别感谢前台接待员Sean和Lily！谢谢你们！ （原文） Excellent stay! I am a Hyatt employee, so I have very high standards for my fellow Hyatt brand hotels. My friends and I came for a concert and had an AMAZING time! The hotel is so clean and cozy and the front desk staff is amazing. Special shout-out to the front desk agents Sean and Lily! Thank you both!

（由 Google 翻译）这大概是我们在芝加哥住过的最好的酒店了。它地处风景优美的街区，步行即可到达多个街区，房间本身也干净整洁，淋浴也棒极了，真希望家里也有这样的淋浴。这将成为我们芝加哥的新选择之一。 （原文） This is probably the best hotel we’ve stayed at in Chicago. It’s in a beautiful area, walkable to multiple neighborhoods, and the room itself was immaculately clean and had an AMAZING shower that I wish I had at home. This will be one of our new Chicago go-tos.

（由 Google 翻译）从入住到代客泊车，这里服务周到。我和家人在这里度过了一段美好的时光。工作人员专业且乐于助人。真的很喜欢这里的早餐。地理位置优越，方便前往千禧公园等地。市内这类停车场竞争非常激烈，而CAA凭借其悠久的历史和专业的团队脱颖而出。我是本地人，一定会再来的。别忘了，密歇根大道上不能代客泊车，需要从东麦迪逊大道进入——如果你提前考虑的话，这很容易。 （原文） From check in to valet, this place delivers. Had a wonderful experience here with my family. Staff were professional and very helpful. Really enjoyed breakfast here. Location is great for access to millennium park and much more. There is a lot of competition in the city in this category and the CAA really stands out for the heritage and also professionalism of the team. I’m semi local and will definitely be returning. Don’t forget that you can’t valet park on Michigan Ave, need to access from E Madison - easy if you’re thinking ahead.

（由 Google 翻译）我刚拿到凯悦酒店的探索者会员资格，所以非常兴奋地看到十月份为了参加婚礼入住三晚，房间被升级了。结果房间被挤在角落里，没有衣柜，没有梳妆台，浴室里连个台面都没有，而且手机信号也差得要命……我的手机只能显示“SOS”！ 我简直不敢相信这居然是一家四星级酒店，而且评价还不错，因为这根本算不上好酒店。我拍了我们房间的照片（只能看到空调出风口和其他建筑物），还有我们那张只能挂衣服的桌子，因为真的没有衣柜。办理入住后，我走到前台问他们是否真的看过我们住的房间，他们既没回答也没否认，只是说这是他们的标准间。 我们每晚花了将近600美元。谁会选择住这种地方而不是四星半或五星级酒店呢？整栋楼都需要彻底翻新。酒店位置虽然在千禧公园对面，但附近有很多更好的酒店。 最后，房间里唯一的网络服务就是Wi-Fi，结果它竟然断了一整天。最后一晚，空调也坏了，十月份房间里竟然有75华氏度（约24摄氏度）——他们说会送个风扇上来，我们可以开窗通风。结果，在我们睡着后，一个工程师敲响了房门，拆开空调机组，修好了空调。 我们原本对这家酒店抱有很高的期望，但现在我们再也不会入住了。我对凯悦这个品牌以及他们整体的服务越来越感到担忧。 （原文） I just achieved Discoverist Status with Hyatt so was very excited to see the upgrade we got with our stay three nights in October for a wedding. Our room was tucked in a corner, no closet, no dresser, no counter space in bathroom, and no cell phone service… as in my phone said “SOS.” I am astonished this is a 4 star hotel and had good reviews because this is anything but a good hotel. I have photos of our room view (air conditioner vents and other buildings) and our desk 1 hanging clothes area because there is legit no closet, I walked to the front after check in asking if they had actually seen the room we were staying in and without acknowledging yes or no, stated this is their standard room. We paid nearly $600 per night. Why would anyone ever stay here over a 4.5 or 5 star hotel? This entire building needs major renovations. Location is across the street from Millenium Park but there are so many better hotels in the general vacinity. Lastly, the WI-FI was the only way we had service or streaming in our room and it was down an entire day. On our last night, the AC would not work, was 75 degrees in our room in October - they told Us they would send a fan up and we could open the windows. Finally, after we had fallen asleep - an engineer knocked on our door and was able to take the ac unit apart and fix the issue. We had high hopes but we will never stay here again. I’m growing more and more concerned with Hyatt’s brand and what they’re offering as a whole.

（由 Google 翻译）这次出差住了五天。酒店的建筑和整体氛围都很棒——完美地展现了老芝加哥的经典风情。 房间还不错，客房服务人员也很棒——在我入住期间一直热情友好，乐于助人。 唯一让我不满的是休息室和游戏室的服务。我们拿到了可以免费享用一杯香槟的卡片，但入座后，大约20分钟都没人过来招呼。那天晚上晚些时候，我去游戏室酒吧，结果……完全被忽略了。看来他们更关心的是擦干杯子，而不是问我是否需要什么。旁边站着另一个人，拿着菜单想点餐。我们俩都放弃了，离开了。 屋顶的Cindy's餐厅很棒。服务很好，公园的景色也美极了。 （原文） Stayed here for five days on a work trip. The architecture and overall atmosphere of the hotel were great — it really captures that classic old Chicago vibe. The room was fine, and the housekeeping staff were excellent — friendly and helpful throughout my stay. The only issue I had was with the level of service in the lounge and Game Room. We were given cards for a complimentary glass of bubbly, but after being seated, no one came by for about 20 minutes. Later that night, I stopped by the game room bar and was … just… ignored. I guess it was more important to dry the glasses then ask me if I needed something. Another guy was standing there next to me with a menu hoping to order food. We both gave up and left. Cindy’s on the roof is great. Service was good and the view of the park was incredible.

（由 Google 翻译）绝对是我住过的最棒的酒店之一！我经常出差……芝加哥L7酒店的团队服务一流。从代客泊车的Antonio到帮我办理入住的Alex，他们都确保我商务出行所需的一切都准备妥当。房间的城市景观令人惊艳。如果你不想租车，酒店位置也完美。强烈推荐，10/10！我肯定会再次入住！（除了那栋楼哈哈） （原文） Absolutely one of the best hotel experiences ever! I travel a lot...and the crew at L7 Chicago is top notch. From Antonio in Valet to Alex who checked me in and ensured I had access to everything I needed for my business trip. View of the city from the room are amazing. Location is perfect if you don't want to rent a car. 10/10 recommend and will def be back! (Except that one building lol)

（由 Google 翻译）我们之前从未在密歇根大道这么南边住过，但这家酒店的位置真是个绝佳的选择！感谢所有员工，特别要感谢Dave和礼宾部的热情指导！他们让我们感受到了大都市的温馨和宁静。 （原文） We’ve never stayed this far south on Michigan Ave, but this location turned out to be a wonderful option! Thank you to staff, with a shout out especially to Dave and to the concierge for guiding us! They make big city feel like small town warmth.

（由 Google 翻译）我11月4日至9日入住这家酒店。一切都很完美，直到最后一晚。我和丈夫想好好逛逛酒店漂亮的公共区域，但晚上7点50分左右，当我们到达8楼时，一个身穿黑西装的大个子（保安）粗鲁地用胳膊挡住我们，用非常粗鲁且带有威胁的语气告诉我们“走错楼层了”。 没有任何告示表明该楼层因私人活动而关闭，而且他的态度极其不专业且令人感到害怕。这真的毁了我们美好的入住体验。 如果您喜欢探索历史悠久的酒店，我并不推荐您入住这家酒店。 :( （原文） I stayed here from Nov 4–9. Everything was great until the last night. My husband and I wanted to explore the hotel’s beautiful public areas, but when we reached the 8th floor around 7:50 PM, a large man in a black suit (security) aggressively blocked us with his arms and told us “wrong floor” in a very rude and threatening way. There was no sign saying the floor was closed for a private event, and his attitude was completely unprofessional and intimidating. It honestly ruined the end of our stay. If you enjoy exploring historic hotels, I wouldn’t recommend staying here. :(

（由 Google 翻译）说实话，别来了，现在经常要等十分钟（！！！）电梯，因为其中一部坏了。这意味着上楼下楼可能要花二十分钟！另一组电梯也到不了多少楼层。就算两部电梯都能用，速度也很慢。除非你想把大部分时间都花在等电梯上楼下楼上。工作人员说电梯坏了有一段时间了。工作人员倒是挺友好的，但真的不值得，还是住别的地方吧。这栋楼整体来说有点破旧，维护得也不好。而且无线网络很烂，洗漱用品都是男士香水味的。 （原文） Just don’t bother to be honest, right now you regularly have to wait up to ten (!!!!) minutes for the elevator because one of them is broken. That means to go up to your room and back down it could be twenty!!! minutes round trip. The other set of lifts don’t go to many of the floors. Even if both are working they are still slow. Unless you want to spend a large majority of your trip waiting to go up and down in the building. Staff mentioned that they have been broken for a while. The staff are friendly enough but it’s not worth it, just stay somewhere else. The building in general is a bit run down and not that well maintained. Also the wifi is shit and the toiletries are all man scented

应该很不错啊

（由 Google 翻译）第一天，淋浴不排水，脚踝沾满水，我妻子无法使用淋浴。 维修人员来修理，但窗户的窗帘没有被触及，尽管我要求对其进行处理。 第二天，淋浴排水仍然很慢，脚踝深在水里，但最终还是排水了，妻子可以在排水后淋浴，她的脚踝也湿透了。 让前台知道。 房间没有打扫干净。客房服务员说我一定是把免打扰灯打开了（我没有）。前台经理告诉我他很抱歉，并给了我他的名片，上面写着“如果您选择再次入住我们酒店，请给我打电话，我会亲自为您预订，并确保您的住宿是完美的”。 对于 1,500 美元的两晚住宿，我本希望能得到某种方式的补偿。早餐就能解决整个问题。 ***根据记录，特朗普酒店在过去的住宿体验中表现出色。下次在芝加哥我想​​我会尝试别的东西。 （原文） Day 1, shower not draining, ankles covered in water, my wife could not use shower. Maintenance came to repair, but Window drape off its track not touched though I requested it be taken care of. Day 2, shower still VERY slow to drain and ankle deep in water but did drain eventually, wife able to shower after it drained, she too got ankle soaking. Let front desk know. Room was not cleaned. Housekeeping said that I must have left the DND light on (which I did not). Manager of front desk told me he was sorry and gave me his card saying "Call me if you choose to stay with us again, and I'll make your reservation myself and make sure your stay is perfect". For a $1,500 two night stay I would have expected to be compensated in some way. Breakfast would have solved the whole thing. ***For the record, Trump properties have been great in past stays. In Chicago next time I think I'll try something else.

（由 Google 翻译）真的太棒了！我爱死浴室了！房间好大，你看得出来！景色美极了，迷你吧也储备齐全！注意，后面100码外就有一家沃尔格林药店，面朝河流！整体感觉很棒！我爱死它了。 （原文） Seriously amazing! I love the bathroom!!!!! Huge room as you can see! The view is amazing and a completely stocked mini bar! Note there is a Walgreens close by about 100 yards out the backside facing the river! Overall fancy! I love it.

（由 Google 翻译）这家酒店的氛围让我惊喜不已。员工热情好客。地理位置也值得推荐。 （原文） I was surprised by the vibe of this hotel. The staff is so warm and welcoming. Recommended for the location as well.

（由 Google 翻译）顶层的酒吧非常棒，饮料也非常好！ （原文） Bar on top amazing and drinks were really good!

（由 Google 翻译）Alex 做得太棒了。食物棒极了。 （原文） Alex did a great job. The food was outstanding.

（由 Google 翻译）我们第一次入住特朗普酒店，体验非常棒。为了庆祝结婚纪念日，我们特意升级了房间。虽然价格不菲，但绝对是五星级的享受，非常值得。 这是我们迄今为止住过的最好的房间。 水疗中心令人惊艳。 健身房设施一流。 景色优美。 服务也很好，所有员工都很友好。 去哪儿都很方便。 酒店还提供凯迪拉克代步车，先到先得，可在方圆一英里内使用。 我唯一不满的是灯开关上的蓝色指示灯。我喜欢在完全黑暗的环境下睡觉。不过戴个眼罩就能轻松解决这个问题。 （原文） We've enjoyed our first stay at Trump hotel. We treated ourselves for our anniversary and even upgraded rooms. While expensive it is a 5 🌟 place and it was a treat. Our room was the best room we've stayed in while on this planet 🌏 so far. The spa is incredible. Gym facilities amazing. Some great views. Service has been good as well and all are friendly. Quick access to things. Use, first come first serve of a Cadillac for 1 mile radius trips. My only complaint would be the little blue lights on the light switches. I like total darkness when I sleep. Easily fixed with an eye mask.

（由 Google 翻译）这不是你平常的评论。 外面很冷。摩天大楼的屋顶上蒸汽滚滚，我们看着密歇根大道熙熙攘攘，一如既往地热闹。太阳几个小时前就落山了，但街道上依然灯火通明，圣诞树上挂满了圣诞彩灯，纤细的光秃秃的树枝在风中摇曳。雪花轻轻地绕着大楼的拐角飘落，落在我们套房的窗台上，我们看着马车载着裹着毛毯的乘客，看着灯光飘过。我们遇到的最善良、最亲切的人把饮料送到了我们的房间，我们的夜晚，这完美的时刻，圆满了。 快进到一年后的今晚，我们遇到了在大厅里送饮料的那位女士。去年她给我们留下了深刻的印象，她不仅在我们的记忆中留下了不可磨灭的印记，而且成为了这段完美回忆的核心部分。 她叫凯莉。她是下午客房服务的员工。凯莉是一位难得一见的非凡人物，也是格温酒店和旅享家品牌的杰出代言人。在她之前，我从未在任何一家旅享家酒店见过如此亲切和充满活力的氛围。 她让我们想起了为什么我们已经在格温酒店住过几十次。这里感觉像家一样，而不是一家普通的酒店。 （原文） Not your normal review. It's cold out. Steam is billowing from the rooftops of skyscrapers as we watch Michigan Avenue bustle, lively as ever. The sun had set hours ago but the street is bright with Christmas lights on trees towering over; delicate bare limbs writhing in the wind. Snow circles gently around the corner of the building and collects on the sills of our suite as we watch horse drawn carts carrying passengers, wrapped in fur blankets and watching the lights drift by. Drinks are delivered to our room by the kindest and most personable person we've ever encountered and our evening, this perfect moment, is complete. Fast forward to tonight, a year later, and we passed the same woman who delivered our drinks in the hall. She made such an incredible impression on us last year that not only is she imprinted, indelible, in our memories, but she became a core part of this perfect memory. Her name is Kelly. She's the PM room service employee. Kelly is an astronomically rare, incredible human being, and a fabulous ambassador of the Gwen and Bonvoy brands. I have never seen such personability and vibrance at any Bonvoy hotel before her, ever. She's a reminder of why we've stayed at the Gwen dozens of times now. It feels like home. Not just another random hotel.

（由 Google 翻译）多么完美的酒店！它位于市中心诺德斯特龙购物中心下方，购物和步行都很方便。房间舒适干净，工作人员热情周到。我儿子在入住期间感染了病毒，我们的管家安娜·罗德里格斯帮忙准备了额外的床单和毛巾，甚至还叫了蜂蜜茶送到我们的房间。在前台办理入住时，Mitsuko 提前为我们安排好了房间，我们就可以出发了。万豪酒店并不总是尽善尽美，但格温酒店绝对做到了100%的满分，房间干净舒适，餐厅很棒，员工也很棒。一定会再次入住。 （原文） What a perfect hotel- in heart of city below Nordstrom mall easy access to shopping and walking everywhere. Rooms comfortable and clean staff amazing and accommodating. During visit my son got sick viral- Ana Rodriguez our housekeeper helped with extra sheets and towels, and even ordered honey tea to our room to help. In front check in, Mitsuko got our room early and we were good to go. Marriot hotels dont always get things right- but 100% Gwen Hotel was on target 10/10 with clean comfortable room great restaurant and amazing staff. Will definitely stay again.

（由 Google 翻译）这个周末，我们在格温酒店庆祝了生日和周年纪念日，一切都棒极了！从我们抵达的那一刻起，工作人员就热情周到，时刻让我们感到宾至如归。入住手续办理快捷顺畅，我们遇到的每一位团队成员都展现出同样热情专业的服务。 酒吧和户外露台美不胜收，是放松身心的绝佳去处。标志性的酩悦香槟自动售货机超级可爱，充满趣味，为酒店增添了魅力和优雅。礼宾团队真的非常周到，他们为我们准备了免费的香槟和马卡龙，并贴心地推荐了装饰品、蛋糕、餐厅和当地活动。当我们不想自驾时，他们甚至还提供了交通帮助。 旅行时，我通常负责计划，但这次旅行，礼宾部让我完全放松，享受每一刻。我们热爱旅行，住过200多家酒店，毫无疑问，这是我们迄今为止最棒的体验。 感谢格温酒店的各位，为我们打造了如此宁静、干净、舒适的环境来庆祝这个特别的周末。你们对细节的关注和真诚的款待让我们印象深刻。我们一定会再来的！ （原文） We celebrated both a birthday and an anniversary this weekend at The Gwen, and everything was absolutely amazing! From the moment we arrived, the staff was friendly, attentive, and made us feel welcomed at all times. Check-in was fast and seamless, and every team member we encountered carried that same warm professionalism. The bar and outdoor terrace were beautiful and such a relaxing spot to unwind. The signature Moët vending machine was super cute and such a fun touch, it really added to the hotel’s charm and elegance. The concierge team truly went above and beyond, we were welcomed with complimentary champagne and macaroons, along with thoughtful recommendations for where to find decorations, cake, restaurants, and local activities. They even offered help with transportation when we didn’t feel like driving ourselves. I’m usually the planner when we travel, but this trip, the concierge made it possible for me to completely relax and enjoy every moment. We’ve stayed in over 200 hotels because we love to travel, and this has been, without question, the best experience we’ve ever had. Thank you to everyone at The Gwen for creating such a peaceful, clean, and comfortable environment to celebrate our special weekend. Your attention to detail and genuine hospitality did not go unnoticed. We will definitely be back!

（由 Google 翻译）这家酒店总体来说还不错。房间很舒适，但我们的房间有点暗。床很棒，浴室也很宽敞（浴室的门很厚重，真是加分（没有谷仓门，哇！），还有独立的盥洗室（这意味着有两扇门把厕所和房间里的亲人隔开 :-)））更是锦上添花。不过，他们本可以加装一些豪华的盥洗设施，因为厕所设施很简陋，我们的马桶座圈摇摇晃晃，一放就倒。房间里的整体设施，比如水龙头和电灯开关，都很普通，也没有什么科技产品（我不得不自己买延长线，因为床头柜附近和床边附近都没有插座）。房间维护得还不错，不过房间里的一些墙角和地板看起来有点破旧。大堂维护得无可挑剔。 遗憾的是，豪华酒店与主流酒店的区别通常体现在这里，体验也丝毫没有提升，感觉比普通的万豪或希尔顿酒店差不了多少。前台（办理入住和退房）和整体员工的冷漠也进一步体现了这一点。员工们还算热情，但也仅此而已。 总的来说，这家酒店还算不错，达到了它作为一家优质酒店的标准。床也特别好。如果价格和芝加哥的主流酒店差不多，我会选择格温酒店。不过，我不会把它归类为万豪旗下的顶级酒店，因此，如果普通品牌酒店更便宜的话，我也不会花高价入住格温酒店。 （原文） The hotel is generally fine. The rooms are comfortable, but ours was quite dark. The bed was exceptional and the bathroom is spacious (bonus points for heavy doors to the bathroom (no barn doors, whew!) and mega points for a separate toilet closet (which means there are two doors separating the toilet from your loved ones in the room :-))). They could have put in luxury toilet features, however, as the toilets are basic with ours a wobbly seat that slams down. The overall fixtures in the room, such as faucets or light switches, are run-of-the-mill, and there is no tech in the rooms (I had to source an extension cord as there are no outlets near the nightstand or within reach of the bed side). Rooms are kept up well-enough, though some wall corners and flooring looked a little beat up in the rooms. The lobby was impeccably maintained. Unfortunately, what typically sets a luxury hotel apart from the mainline ones are simply lacking here, and the experience didn’t feel improved beyond what a run-of-the-mill Marriott or Hilton offer. This was further reflected by both front-desk (check-in and check-out) and overall staff indifference. Folks were cordial, but that was the extent. Overall, the property is nice enough and serves its purpose as a nice hotel. The bed is exceptional. If you find a price similar to the mainline hotels in Chicago, I would choose The Gwen. However, I wouldn’t classify it as a top-tier brand under the Marriott umbrella, and thus, I would not pay a premium to stay at The Gwen if standard brand hotels were cheaper.

（由 Google 翻译）格温酒店 (The Gwen) 是一家位于芝加哥市中心的优质酒店，交通便利，方便前往芝加哥所有您想体验的景点。酒店非常干净，房间非常舒适宜人，工作人员热情友好。五楼的屋顶酒吧是休闲放松、享用鸡尾酒或小吃的好去处。我们享用的食物和鸡尾酒都非常美味，品质上乘。酒店采用沙发布局，中间设有壁炉，营造出一个充满乐趣的休闲氛围。 （原文） The Gwen is a great hotel in the heart of Chicago w/ easy access to everything you'd want to enjoy in Chicago. The hotel is very clean, rooms are super nice and comfortable, and the staff was very friendly and accommodating. The rooftop bar on the 5th floor is a great place to hang out and enjoy a cocktail or a bite to eat. The food and cocktails we enjoyed were very good and of high quality. The couch layout with the fire in the middle makes for a fun environment to hang out.

（由 Google 翻译）这家酒店地理位置优越，还拥有一个屋顶酒吧。房间现代干净，但也没什么特别之处。入住有点令人恼火，尽管我们预订的是下午3点入住，但房间直到下午5点才准备好。作为补偿，他们给了我们一些可以在酒吧兑换饮品的卡片——但“免费饮品”卡上的金额甚至不够买一杯普罗塞克起泡酒。调酒师很友好地免去了这几块钱，但谁会提供连一杯普罗塞克起泡酒都不够的饮品卡呢？真是奇怪。 （原文） This hotel is in a great location and boasts a rooftop bar. The rooms are modern and clean, but nothing out of the ordinary. Check in was a little annoying because our room wasn't ready until 5pm despite a 3pm check in time. As a consolation, they offered us little cards that could be used at the bar for a drink - but the amount on the "free drink" card was less than it cost to get a glass of prossecco. The bar tender kindly waived the extra few bucks, but who offers a few drink card that doesn't even cover the cost of a simple prossecco? Weird.

（由 Google 翻译）我敢打赌，这是芝加哥最好的酒店！我们没住过其他地方，但这家酒店太棒了。客户服务简直太棒了。前台的Sam非常热情友好，她似乎真的关心我们，希望我们住得愉快！我们的房间漂亮宽敞，设计也很用心。度假村费用包含约翰·汉考克大厦的门票，也是个很棒的福利！我们强烈推荐大家好好享受这个机会。酒店位置便利，步行即可到达附近众多购物场所，而且离码头也很近。绝对会再次入住。这真是一次很棒的体验，让我们在芝加哥滞留一晚的航班延误，也成为了我们旅程中难忘的点睛之笔！ （原文） I’m willing to bet this is the best hotel to stay at in Chicago! We haven’t stayed anywhere else, but this hotel is great. Customer service was phenomenal. Sam at the front desk was so sweet and personable; she genuinely seemed to care that we enjoyed our stay! Our room was gorgeous, spacious, and thoughtfully designed. The tickets to the John Hancock tower included in the resort fee were also an awesome perk! We certainly recommend taking that opportunity. Location is walkable to lots and lots of shopping nearby, and close to the pier as well. Would absolutely stay here again. This was a great experience that turned a much delayed flight leaving us stuck in Chicago for a night into an unforgettable cherry on top of our trip!

（由 Google 翻译）我经常旅行，非常喜欢芝加哥这座城市。抵达彭德里酒店时，工作人员非常乐于助人。入住体验非常棒。酒店本身很不错；房间是标准间，可以看到大楼和街对面的住户。空调时常处于“开”或“关”的状态，没有温度控制。我们的会议室很舒适，会议餐食也非常棒。同时招待这么多人并保持质量很难。酒店在餐饮方面做得非常出色。 我点了一份小份的餐点，让客房服务人员送餐，但质量一般，客房服务通常时好时坏。对于会议来说，这家酒店很棒，但除了会议之外，我不会再选择这家酒店。酒店没有冰块，除了荣誉酒吧外，也没有其他杂货或小吃，选择有限，价格也贵得离谱。客服建议我如果想买饼干的话，可以步行去7-11便利店。总的来说，这家酒店还算可以，有一些亮点。我建议不去。 （原文） I travel often and absolutely love the city of Chicago. When I arrived at the Pendry, the staff was extremely helpful. Check-in was an excellent experience. The hotel itself is nice enough; the rooms are standard with a view of the building and occupants across the street. The air conditioner was either ON or OFF with no actual temperature control. Our meeting rooms were accommodating and the conference food was absolutely wonderful. It's difficult to feed lots of people at the same time and maintain quality. They did a great job for the conference with food and beverages. I ordered a small plate for room service that was marginal, but room service is usually hit or miss. It was great for a conference but I can't say I would choose this hotel again outside of a meeting. There is no ice available for guests and no availability of sundries or small snacks outside of the honor bar with limited choices at ridiculous prices. Guest services suggested I walk to 7-11 if I wanted to purchase crackers. Overall, it was just okay with some bright spots. I would skip it.

（由 Google 翻译）一位亲戚向我推荐了Pendry酒店，说它是芝加哥一家很棒的酒店，但后来我发现我们两次的体验并不一致。我和朋友一起去芝加哥，前一天打电话确认了预订，并把我的名字加了进去，他们保证第二天一早我会尽快准备好房间。我到了前台，迎接我的是一位极其粗鲁、傲慢、不屑一顾的礼宾员（Muriel），她表现得好像对我特意按预订时间到店感到恼火。她要求我的朋友（顾客）打电话给她（礼宾员）解决预订问题，结果却在电话里把她打发走了。我并没有因为房间还没准备好而感到难过（毕竟当时是早上8点），但我希望感受到热情的接待，甚至鼓励自己即使预订有问题也要入住酒店。 此外，酒店的电梯非常慢，客人至少要等10多分钟才能上电梯。房间不错，但外面的走廊很吵，让人分心。酒店周边晚上也很吵，尤其是临街的房间。我还发现我们的一条浴巾上有个大洞，考虑到Pendry酒店是四星级酒店，这真是令人惊讶。 入住几天后，我发现Pendry酒店从我的卡里扣了700多美元，尽管我在入住前已经预付了房费，这还让我和Muriel发生了一些不愉快的冲突。与我沟通的那位工作人员（不是Muriel）很有礼貌，很快就解决了这个问题，但这个错误仍然让我很恼火。 总而言之，根据之前收到的推荐，我原本期待着一次更积极的住宿体验。以后我会考虑再给Pendry酒店一次机会，但目前来说，我不会推荐这家酒店。 （原文） Pendry was recommended to me by a family member for being a great hotel in Chicago, but I came to discover our two experiences were inconsistent. My friend who I was visiting Chicago with had called the day before to confirm our reservation and add my name to it, and was assured they’d do their best to have a room ready upon my arrival early the next day. I arrived at the front desk and was greeted by an extremely rude, condescending, and dismissive concierge (Muriel) who acted as if she was irritated I had bothered to show up for my reservation. She demanded that my friend (the customer) call her (the concierge) to sort out the reservation issue, only to dismiss her over the phone as well. I was not upset about the room not being ready (it was 8 am after all), but I had hoped to feel welcomed and perhaps encouraged to want to say in the hotel despite the reservation issue. Along with this, the elevators in the hotel were extremely slow causing guests to wait at least 10+ minutes to be able to get on one. The rooms are nice, but the hallways outside of them are pretty loud and distracting. The area surrounding the hotel gets pretty noise at night too, especially if you are facing the street side. I also discovered that one of our bath towels had a large hole in it, which was surprising given that Pendry is rated as a 4-Star hotel. Several days after my stay, I discovered that Pendry had charged $700+ to my card, despite my room having been pre-paid prior to my arrival and irritating encounter with Muriel. The person I spoke to (not Muriel) was polite and quick to resolve the issue, but the mistake was still annoying. In summary, I was expecting a more positive stay and experience based on the recommendation I had received. I would consider giving Pendry a second chance in the future, but at this time, I would not recommend it.

（由 Google 翻译）最近去芝加哥的时候住在这里，非常开心。首先，这里允许携带宠物，而且酒店也非常热爱宠物。部分宠物费会捐给PAWS，说实话，这也是我选择住在这里的原因之一，因为我知道我为带狗狗出行支付的费用会捐给一个很棒的组织。除此之外，酒店的员工也非常棒。房间非常舒适，大堂也很漂亮，而且地理位置也无可挑剔。我看到一些评论说电梯可能有点慢，但我觉得在高层建筑里，人来人往，电梯速度慢也是正常的。一开始，看着窗外，发现对面的人几乎可以看到所有东西，会有点不自在，不过还是要感谢帮我们搬行李的人提前通知了我们。我绝对会再次入住这里，而且期待着很快再次入住。 （原文） Stayed here on my recent trip to Chicago and was so happy I did. First of all, it's pet friendly, but it's also pet loving. A portion of the pet fee goes to PAWS, and that's honestly one of the reasons I stayed there because I know the money I'm paying for the ability to travel with my dog is going to a great organization. Beyond that, the people were great. The room was very nice. The lobby was beautiful. And the location can't be beat. I've seen a few other reviews say that the elevators can be a little slow, but I think that's to be expected in a tall building with so many people going in and out. It's a little jarring at first to look out the window and realize the people across can see pretty much everything, but kudos to the person who brought the luggage up for letting us know about that ahead of time. I would absolutely stay here again, and I look forward to making that happen soon.

（由 Google 翻译）这家酒店实在配不上美国运通FHR的名号。 房间陈旧，装修廉价破败，地毯上还有污渍。 窗户隔音效果极差，街上的噪音无处不在。10层以下的房间简直吵得像在室外一样。 大堂酒吧、屋顶酒吧和其他设施都很不错。客房服务速度很慢，食物价格合理，但送来的时候已经不热了。 我现在终于明白为什么每晚250美元左右的价格还算划算了——因为这家酒店在很多方面都存在不足。 （原文） This hotel does not really live up the the name of a typical Amex FHR the rooms are tired, finishes are cheap and worn out. Carpet stained. Windows have no insulation and you can hear the street noise constantly. Any rooms that are below floor 10 it’s like you are outside it’s so loud. Lobby bar rooftop bar and amenities are all very nice. The room service is not fast, good food for the price and does not arrive hot. I understand now why the price was good at approx $250 per night - because there are major compromises.

（由 Google 翻译）芝加哥彭德里酒店拥有精美现代的设计，营造出温馨优雅的氛围。客房干净整洁、时尚舒适。员工热情周到，让入住体验倍感尊贵。酒店位置优越，交通便利。是您在城市中享受时尚舒适住宿的理想之选。 （原文） Pendry Chicago has a beautiful, modern design with a cozy and elegant atmosphere. The rooms were clean, stylish, and very comfortable. The staff were warm and made the stay feel special. The location is central and easy to navigate. Perfect for a stylish and comfortable city stay.

（由 Google 翻译）这家酒店位置不错，房间大小也合适，而且相当干净！食物也还可以。但除此之外，我觉得它只是徒有其表，品质和服务都差强人意。员工态度既粗鲁又迷茫，几乎不提供任何指引或帮助。他们对免费饮料的宣传简直到了痴迷的地步，跟我们说了四遍，却连房间怎么走都没告诉我们。我们的房间也有些问题：暖气自动功能失效，没有床单（只有被子），而且房间里所有东西都要收费，这让酒店显得有点廉价。客房服务的价格偏高，虽然食物还算可以。这家酒店唯一值得称道的就是地理位置和干净程度了。 （原文） It's got good location and well-sized rooms, and is quite clean! The food was decent. But past that, I would say it's a "fancy" hotel just in looks but not in quality and service. The staff are simultaneously rude and confused, offering little direction or friendliness. They are obsessed with the free drink and told us about it 4 times, but failed to explain to us how we even locate our room. We had some issues with our room: our heater didn't work on auto, there was no bed sheet (only comforter), and everything in the room is for sale, which makes the hotel seem a little cheap. The prices for room service are quite inflated, thought the food was decent. The location and cleanliness is all it's got.

（由 Google 翻译）我对芝加哥彭德里酒店赞不绝口，以下仅列举几点： 酒店地理位置优越，员工热情友好，服务周到——办理入住、客房清洁和调酒服务都非常棒。特别要感谢经理Zebtorah，她在我入住期间特意过来问候，并询问我当天的行程。 房间干净、宽敞、舒适。我下次还会选择入住这里。感谢你们提供的卓越住宿体验！ （原文） I cannot say enough great things about the Pendry Chicago so here are a few- great location, friendly and accommodating staff - check in, housekeeping, and bartenders were all wonderful. A special shoutout to manager Zebtorah who went out of her way to say hello and ask about my day while visiting. The rooms are clean, spacious and confortable. I would stay here again. Thank you for a outstanding stay!

房间很大，清洁很好，但是铺的地毯所以有一点点霉味道，没有正规的早餐，只有简单的咖啡和麦芬，钻石会员用的积分换三晚，没有升级房型，地理位置不错，很安全，值得推荐入住。

太差了，我明明丢失东西也不愿意帮我找，态度不好，设施也差，房间也小，反正很无语就是说

（由 Google 翻译）我来这里参加10公里Mag Mile比赛，非常喜欢。酒店位置便利，员工服务也一流。我有机会与几位前台工作人员交流，他们都非常友好热情。酒店大楼很安全，有门卫，没有房间钥匙就无法进入客房楼层。酒店内有星巴克、蛋白吧、餐厅和屋顶酒吧！床超级舒服，房间配备了现代化的设备和便利设施。我一定会再次入住这里。 （原文） I was in town to run the 10k Mag Mile race and loved it. It’s conveniently located and the staff is simply the best. I had the opportunity to interact with several of the front desk staff members and each one was super pleasant and accommodating. The building is secure with a doorman and you can’t access guest floors without a room key. There is a Starbucks, protein bar, restaurant and roof top bar! The beds were super comfortable and the room is updated with modern fixtures and amenities. I’d definitely stay here again.

（由 Google 翻译）我在金普顿酒店的入住体验非常棒。入住办理快捷方便，房间也比入住时间提前准备好了。工作人员超级友好热情，甚至还询问了我的喜好。房间干净宽敞。每天下午5点免费赠送一杯葡萄酒，这真是个意外惊喜，而且味道很不错。酒店内的餐厅也很棒。下次肯定还会选择入住！ （原文） Great experience at my stay in the Kimpton. Check in was fast and the room was ready earlier than check in time. Super friendly and helpful staff, even asked me for preferences. Room was clean and spacious. The daily 5pm free glass of wine was an added bonus that I was not expecting but it was very good. The onsite restaurant was also very good. Will definitely stay here again!

（由 Google 翻译）我女儿生日那天入住芝加哥的金普顿格雷酒店，这家酒店的员工真是太棒了！我想给她一个惊喜，礼宾部的安德鲁和谢伊竭尽全力帮我实现了这个愿望。她最爱吃巧克力草莓，他们特意让厨房为她做了巧克力草莓，并附上我的留言和一瓶起泡酒，送到她的房间。真是太贴心太贴心了！如果您想要享受至臻至善的服务，我强烈推荐这家酒店！再次感谢酒店出色的员工，特别是安德鲁和谢伊 :) （原文） My daughter stayed at Kimpton Gray Hotel in Chicago for her birthday and the hotel staff at this hotel is absolutely outstanding! I wanted to arrange a surprise for her and the concierge both Andrew and Shea went above and beyond to get this done for me. She loves chocolate covered strawberries. They had the kitchen make them special for her and delivered them to her room with a personal message from me with a bottle of sparking wine. It was so thoughtful and lovely. I can highly recommend this hotel if you are interested in white glove service, stay here! Thanks again to the fab staff and especially Andrew & Shea :)

（由 Google 翻译）这家酒店位于一栋经过精心修复的保险公司大楼内，拥有许多舒适的休息区。我们入住的是四楼的套房，房间宽敞且设施齐全。房间里有一个很大的淋浴间和一个超大的浴缸。晚间葡萄酒时光和早晨的咖啡服务也十分贴心。 （原文） This hotel is located in a beautifully restored insurance building. There are lots of nice seating areas. We stayed in a suite on the 4th floor that was spacious and well equipped. The room had a large shower with a huge bathtub. The evening wine hour and morning coffee service are nice touches.

（由 Google 翻译）我们最近在金普顿格雷酒店举办了梦想中的婚礼，一切都完美无瑕。我们的活动经理玛丽亚简直太棒了。她全程负责我们的策划，并迅速解决了所有问题。她的专业精神、组织能力以及对每个细节的真挚关怀都给我们留下了深刻的印象。玛丽亚尽心尽力，即使在工作日的晚上和周末也会主动联系我们，无论我们有什么疑问，她都能立即解答，这让我们的梦想婚礼得以完美实现。 多亏了玛丽亚和金普顿格雷酒店的全体员工，婚礼仪式和招待会才如此完美无瑕。他们在幕后默默付出，确保一切顺利进行。食物和鸡尾酒都令人惊艳，工作人员热情周到，宾客们对婚礼的每一个细节都赞不绝口。金普顿格雷酒店也欢迎狗狗入住，他们欣然同意我们带着两只心爱的柯基犬一起拍摄照片和参加仪式！ 我们无比感激玛丽亚和金普顿格雷酒店的每一位员工，是你们让我们的婚礼如此特别。我们实在想不出还有比这更好的场地或团队可以合作，我们会向我们认识的每一对新人推荐他们。 （原文） We recently celebrated the wedding of our dreams at The Kimpton Gray, and it could not have been a more perfect experience. Our event manager, Mariah, was absolutely phenomenal. She led our planning process and solved any issues immediately. She impressed us with her professionalism, organization, and genuine care for every detail. Mariah went above and beyond, checking in on weeknights, weekends, any time we had a question it was answered immediately which helped our vision came to life seamlessly. The ceremony and reception were flawless thanks to Mariah and the entire Kimpton Gray team, who worked tirelessly behind the scenes to make everything run smoothly. The food and cocktails were incredible, the staff was attentive and kind, and our guests could not stop raving about how beautiful and well-coordinated everything was. The Kimpton Gray is also dog friendly and fully embraced us having our two beloved corgis to be a part of our photos and ceremony! We’re beyond grateful to Mariah and everyone at The Kimpton Gray for making our wedding day so special. We truly can’t imagine a better venue or team to work with and will be recommending them to every couple we know.

（由 Google 翻译）我在芝加哥洛伊斯酒店度过了一段美好的时光。宽敞的房间是一大亮点，可以欣赏到芝加哥河的壮丽景色——完美的背景。酒店的餐饮也值得一提；餐厅提供了美味的早餐和同样令人满意的晚餐。 酒店的设施，比如维护良好的泳池——非常适合游几圈——更是锦上添花。最重要的是，酒店员工的服务与众不同。非常感谢Enora和其他团队成员在我入住期间的热情接待和周到服务。我强烈推荐这家酒店。 （原文） My time at the Loews Chicago was fantastic. The spacious room was a standout feature, offering an excellent view of the Chicago River—a perfect backdrop. The dining was also noteworthy; the restaurant provided a delicious breakfast and an equally satisfying dinner. ​The hotel's amenities, like the well-maintained pool—perfect for getting some laps in—were a great bonus. Above all, the staff made the difference. A huge thanks to Enora and the rest of the team for the warm welcome and their attentiveness throughout my visit. I highly recommend this hotel.

（由 Google 翻译）我和妻子最近入住了一间湖​​景套房，一如既往，我们的体验非常棒。这并非我们第一次入住，但每次入住都感觉格外美好——一切都那么顺畅愉快。 这次，前台一位名叫萨比哈的年轻女士热情地接待了我们。她尽心尽力，确保我们得到周到的照顾，她的友善和专业精神令人印象深刻。很少有人像她这样对工作充满热情，我们非常感谢能得到她的帮助。 （原文） My wife and I recently stayed in one of the lake view suites, and as always, our experience was wonderful. This wasn’t our first visit, but every time we stay here, it feels just as special—everything is always smooth and enjoyable. This time, we were warmly welcomed by a young lady named Sabiha at the front desk. She went above and beyond to make sure we were completely taken care of, and her kindness and professionalism truly stood out. It’s rare to come across someone who takes such pride in their work, and we’re so grateful we had the chance to be helped by her.

（由 Google 翻译）我们曾在佛罗里达的 Loews 酒店住过，那里的一切都非常棒，所以我们决定在芝加哥住宿时继续住我们所熟悉的酒店。说实话，我认为这个地方不值这个价。首先，也是最重要的，我们最不喜欢酒店的停车场。它不在酒店内，而是在路的尽头——所以如果你选择不代客停车，你就得从远处走回你的车那里。停车场也是公共的，如果是共享停车，75 美元的停车费也算不上什么奢侈。其次，晚上 8:30 我发短信问酒店里有没有可以买到泰诺的地方。我回复的短信说在礼品店里，当我发短信问礼品店在哪里时，我收到另一条短信说他们没有礼品店。非常不方便，除非咖啡店开门，否则他们不卖任何这类东西。请注意，当时是星期五晚上 8:30，肯定可以找到某种解决方案，而不需要离开酒店去拿，而且考虑到我们支付的金额，这非常不方便。最后，房间还不错，但仍然不值这个价钱，床又硬又小，看起来更像一个假日酒店。我们叫了客房服务，要了一份儿童餐，看起来像是冷冻鸡柳和薯条，一个俱乐部三明治配薯条，一个鸡肉三明治配 4 瓶汽水。这顿饭花了我们 110 美元！！！！我很震惊，因为这顿饭可能不应该超过 50 美元？总之，我们不会再住在这里了，尤其是考虑到它的价格！我相信你可以住在其他地方，用同样的价格享受更好的服务。 （原文） We’ve stayed at the Loews hotel in florida and everything was phenomenal, so we decide to stick with what we know when staying in chicago. In my honest opinion this place is not worth the price. 1st and foremost our least favorite thing of the hotel is the parking garage. It’s not attached to the hotel but down the road - so if you choose not to valet park just know you will be walking back in forth to your car from a distance. The parking garage is also public to others as well nothing too luxury about the 75$ parking fee when it’s shared. Secondly at 8:30 at night I had used the text line to see if there was anywhere in the hotel I could by tylenol. I was texted back saying that it’s in the gift shop when texting and asking where the gift shop is I got another text stating that they have no gift shop. Very not helpful and they don’t sell anything of the sort unless the coffee shop is open. Mind you it was 8:30 on a friday night surely there could’ve been some type of resolution without needing to leave the hotel to get some, again for the amount of money we paid this was very inconvenient. Lastly the rooms were decent but still not with the price, beds were hard and small and just seemed more like a holiday inn if anything. We ordered room service and got 1 kids meal that looked like frozen chicken tenders and fries, a club sandwich with fries and a chicken sandwich with 4 sodas. This meal costed us 110$ !!!! I was appalled as this meal should’ve maybe cost no more than 50$? Overall we will not be staying here again, especially for the cost! i’m sure you can stay somewhere else and get more for the amount given.

（由 Google 翻译）这里的人真是太让我印象深刻了！地理位置绝佳——地处市中心，出行便利。我们的接待员埃诺拉（Enora）非常友善热情；她帮我们顺利办理了入住手续，还特意为我准备了特别的生日礼物。门卫也非常棒，非常周到——甚至还给我们送来了矿泉水！整体服务热情周到，真诚贴心。强烈推荐这家酒店。 （原文） Was so impressed by the people here! The location is perfect — very central and convenient for everything. Enora, our receptionist, was incredibly kind and sweet; she helped us check in so smoothly and went out of her way to make my birthday special. The doorman was also fantastic and thoughtful — even offered us waters! The service overall was warm, attentive, and genuinely caring. Couldn’t recommend this hotel enough.

（由 Google 翻译）总体来说，这是一次非常棒的住宿体验。从前台到代客泊车再到餐厅，所有员工都非常友好热情，他们似乎都很享受在那里工作！早餐美味极了！代客泊车速度也很快！我们下次还会选择入住！ （原文） Overall - a wonderful stay. All the employees from front desk to valet and the restaurant were extremely friendly. They seemed to all enjoy working there! The breakfast was delicious! Valet was very quick! We will stay there again!

（由 Google 翻译）从前台到令人惊叹的房间和景观，一切都令人赞叹不已。礼宾服务也同样出色，从所有员工的热情友好到及时的短信跟进，无不体现出酒店的魅力。前台工作人员Jason非常出色——他满足了我们的所有需求，并且总是询问我们还能做些什么。强烈推荐这家酒店！而且，这座城市非常美丽，我们感觉非常安全！ （原文） Everything from the front desk to the amazing room and view was fabulous. The concierge service was apparent from the friendliness of all staff to the text message follow-up. Front desk staff member Jason was exceptional - accommodating all of our needs and always asking what more can we do. Highly recommend this hotel! Plus this city is magnificent and we felt very safe!

（由 Google 翻译）这正是您想要的。服务一流。床很舒服（虽然空调不太理想）。浴室非常干净宽敞。大堂新装修得很漂亮。前台人员非常出色（尤其是帮我们办理入住的Bright）。而且位置便利，步行即可轻松抵达海军码头、L、河滨步道和壮丽大道。我会毫不犹豫地推荐这家酒店，并且绝对会再次入住。 （原文） This is exactly what you’re looking for. The service was top notch. Bed was comfortable (though the air conditioning was less than ideal). Very clean and spacious bathroom. Nice newly renovated lobby. Front desk personnel were outstanding (especially Bright, who checked us in). And the location is an easy walk to the Navy Pier, L, river walk, and the Magnificent Mile. I would unhesitatingly recommend this hotel and would absolutely stay here again.

（由 Google 翻译）我们傍晚抵达芝加哥的威特酒店 (Wit Hotel)，乍一看，酒店的外观略显平淡。走进大堂，走向前台时，这种感觉依然略有减弱。然而，一位非常友好的男士热情接待了我们，让我们感觉宾至如归，很快便改变了主意。他很快帮我们办理了入住手续，并向我们详细介绍了酒店及其服务。 电梯非常繁忙，我们费了一番功夫才到达房间，主要是因为酒店屋顶酒吧人气旺，吸引了众多宾客和游客。然而，上楼后，我们真的被深深地震撼了。房间非常漂亮，宽敞明亮，设计精美，配有漂亮的厨房和用餐区、舒适的客厅以及一流的设施。卧室和浴室也装修得非常高档，让我们的入住体验非常舒适。 酒店内有几家酒吧和一家餐厅，其中还包括我们遗憾没能体验到的屋顶酒吧。我们确实听说入场有最低消费要求，所以需要注意一下。 地理位置优越，绝对不会错。步行即可到达城里许多热门景点，工作人员总是很友好，乐于帮助我们解决任何需要。总的来说，这是一次很棒的住宿体验，如果您计划去芝加哥旅行，我绝对会推荐Wit酒店。 （原文） We arrived at the Wit Hotel in Chicago in the evening and, at first glance, felt a bit underwhelmed by the outside of the building. That feeling continued slightly as we stepped into the lobby and approached the front desk. However, things quickly took a positive turn thanks to the warm welcome from a very friendly gentleman who made us feel right at home. He checked us in quickly and gave us a great overview of the hotel and what it had to offer. Getting up to our room took a bit of patience as the lifts were quite busy, largely because of the popular rooftop bar that draws in a lot of guests and visitors. Once we made it up though, we were genuinely impressed. The room was fabulous, spacious and well designed with a lovely kitchen and dining area, a comfy living room and excellent facilities throughout. The bedroom and bathroom were also finished to a high standard and made for a very comfortable stay. The hotel has a couple of bars and a restaurant, including the rooftop spot we unfortunately did not get to try. We did hear there was a minimum spend required to enter, so just something to be aware of. Location wise, you really cannot go wrong. It is just a short walk to many of the city’s top attractions and the staff were always friendly and happy to help with anything we needed. Overall, it was a great stay and I would definitely recommend the Wit if you are planning a trip to Chicago.

（由 Google 翻译）服务简直棒极了！我和男友都是希尔顿钻石会员，今年光是出差就住了80多晚酒店。我们一直都很看重酒店的布局和位置，但真正让一家酒店脱颖而出的是卓越的服务——而这家酒店在各个方面都做到了。 特别感谢前台的Beatriz，她热情地接待了我们，还为我们免费升级了房间。这是我男友第一次来芝加哥，她竭尽全力确保我们能住到一间拥有绝佳景致的房间。Beatriz，真的太感谢你了！！！我们非常喜欢这间房间，也由衷地感谢你的热情款待。 升级后的房间一尘不染，宽敞明亮，设计也十分用心。我们有足够的空间放松身心，床铺无比舒适，房间的布局也让一切都显得开阔而温馨。窗外的景色更是美不胜收——每次路过窗边，都会忍不住驻足欣赏。 我们还在楼下的餐厅用餐，那里的服务同样令人印象深刻。我们的服务员推荐了美味的特色菜，而且对我们照顾得无微不至。 我们一定会再次入住！ （原文） Absolutely amazing service! My boyfriend and I are Hilton Diamond members and have spent more than 80 nights in hotels for work this year alone. While we always appreciate a great layout and location, exceptional service is what truly sets a property apart—and this hotel delivered on every level. A special thank you to Beatriz at the front desk for her warm welcome and for offering us a Diamond upgrade. It was my boyfriend’s first time in Chicago, and she went above and beyond to make sure we had a room with a beautiful view. Thank you, thank you, thank you, Beatriz!!!—we absolutely loved the room and truly appreciate the kindness you showed us. The upgraded room was spotless, spacious, and thoughtfully designed. We had plenty of room to relax, the bed was incredibly comfortable, and the layout made everything feel open and inviting. The view was absolutely spectacular—one of those scenes you can’t help but stop and admire every time you walk past the window. We also had the chance to dine at the restaurant downstairs, where the service was just as impressive. Our waiter recommended delicious chef specials and took wonderful care of us. We will definitely be staying here again!

（由 Google 翻译）芝加哥威特酒店 (TheWit Chicago) 是一家时尚现代的酒店，坐落于市中心黄金地段，地理位置优越，方便您探索城市或在剧院区欣赏演出。酒店设计时尚，氛围活跃，尤其是屋顶酒吧，可饱览壮丽的城市天际线景观。 客房干净舒适，但考虑到价格，部分客房略显陈旧。服务总体良好，但在繁忙的周末，办理入住和电梯可能会稍显缓慢。 如果您想入住市中心繁华地段，并且不介意一些城市噪音，那么这家酒店是一个不错的选择。虽然它并非希尔顿旗下最豪华的酒店，但对于在芝加哥度过周末的游客来说，仍然是一家舒适愉快的下榻之所。 （原文） TheWit Chicago is a stylish and modern hotel located right in the heart of downtown, making it convenient for exploring the city or catching a show in the theater district. The design is trendy with a lively atmosphere, especially at the rooftop bar, which offers great views of the skyline. The rooms are clean and comfortable, though some could use minor updates for the price range. Service is generally good, but during busy weekends, check-in and elevators can be a bit slow. It’s a solid choice if you want to stay in a central, vibrant area and don’t mind a bit of city noise. Not the most luxurious Hilton property, but still a fun and comfortable stay for a weekend in Chicago.

（由 Google 翻译）今天在TheWit酒店住了两晚，退房了。选择这家酒店是因为它离我参加的博物馆活动只有十五分钟的步行路程，也因为我是希尔顿荣誉客会会员。而且从奥黑尔机场坐蓝线过来很方便，比出租车更便宜，而且通常更快。只需5美元即可用信用卡支付，无需费力地在自动售票机上买单程票。不得不说，我得走很长一段路才能到机场火车站。我的房间楼层足够高，所以附近高铁的噪音并没有打扰到我。 我很享受这次住宿，在大堂餐厅State Lake Tavern使用了餐饮积分。食物不算高档，但味道不错，服务员也很周到。从其他用餐者的点餐来看，汉堡和薯条一定很棒，看起来确实不错。房间干净，床很舒服，床单也很漂亮。奇怪的是没有时钟。 酒店足够大，配备了一些我没时间使用的设施。虽然它不是精品酒店，但也不是大型酒店。酒店风格更偏向现代而非传统。员工们都很随和，总是令人感到愉快。Loop 街区虽然有些不和谐，但街上似乎人流充足，让人感到安全。一个街区外有一家大型沃尔格林药店，营业至午夜。 酒店靠近剧院区，交通非常便利。我没有去酒店的屋顶酒吧和夜总会，尽管周五晚上人潮涌动，但大堂和电梯仍然很安静，入口似乎是从侧门进入的。价格不便宜，但总体来说物有所值。我推荐。 附言：退房后查看了账单，最终费用有点令人困惑。我提前用信用卡积分预订了住宿，但积分无法支付各种当地费用，还有一笔难以理解的额外费用，部分费用由每天 25 美元的餐饮抵扣额抵消。也就是说，即使你不在那里吃喝，你也得付钱。对我来说挺管用的，因为我确实这么做了，但还是需要考虑/问问。有点小问题，昨天早上我从无人看管的服务车里多拿了几个咖啡奶精，因为我喜欢我的咖啡灯（房间里有Keurig咖啡机），今天早上发现客房服务把所有奶精都拿走了，只剩下两个标准奶精。我觉得这小气得有点奇怪。反正我留了点小费，要是出发当天早上我的咖啡再浓点就好了，或许会比现在少。因为累了，我打车回机场了，周六早上还算快。 （原文） Checked out today after a two night stay at theWit, chosen because it was a fifteen minute walk from the museum event I came for, also because I’m a HiltonHonors member. And easy to arrive here via the Blue Line from O’Hare. Cheaper and often faster than a taxi. $5.00 tap to pay with a credit card, no need to fuss with buying a ticket from a vending machine for a single fare. Admittedly after a very long walk to the train station at the airport. My room was on a high enough floor that noise from the EL that runs nearby didn’t bother me. I enjoyed my stay, used the food/beverage credits at the lobby restaurant State Lake Tavern. Food isn’t fancy but good, servers were attentive. Judging by my fellow diners orders, the hamburger and fries must be great, sure looked like it. Room clean, bed comfortable, nice linens. Oddly no clock. Hotel is large enough to have amenities that I didn’t have time to use, is not a boutique hotel but not a mega location either. More contemporary than traditional in its style. Staff was laidback and unfailingly pleasant. Loop neighborhood has some rough edges but seemed to have enough people on the street to feel safe. There’s a large Walgreens a block away open til midnight. It’s in/near the Theater District so convenient for that. I didn’t venture to the hotel’s Roof bar and nightclub but despite its evident popularity on a Friday night, lobby and elevator access remained calm, entry seemed to be routed through a side door. Not inexpensive but a good value overall. I recommend. PS upon reviewing the bill emailed after checkout, the final charges were a bit confusing. I booked my stay ahead with credit card reward points which didn’t cover various local charges and an inscrutable extra charge partially offset by the $25/day food and beverage credit. As in if you don’t eat/drink there you’re paying anyway. Worked for me because I did, but something to consider/ask about. Tiny quibble, yesterday morning I snagged a few extra coffee creamers from an unattended service cart because I like my coffee light (Keurig in room), and this morning found that housekeeping had removed all but the standard two. Thought that was weirdly stingy. Left a tip anyway perhaps less than I might have if my departure morning coffee had been creamier. Taxied back to the airport because I was tired, quite quick on a Saturday morning.

（由 Google 翻译）我今年早些时候（2025年）入住过这家酒店，体验很好。然而，今年11月再次入住时，他们却在大堂和整个酒店都使用了味道非常浓烈、令人难以忍受的香氛。我感到很失望，只住了一晚就离开了。 不过，我也不想完全否定这家酒店。工作人员服务周到，在我的预订过程中也给予了很大的帮助。 酒店位置也很棒，靠近芝加哥市中心，步行即可到达很多地方。 我只是希望他们不要使用这么浓烈的香氛。 （原文） I stayed here earlier this year (2025) and had a fine experience. Coming back in November, however, they have chosen to go with a pretty strong, overwhelming fragrance in the lobby and throughout the hotel. I was disappointed and could not handle more than a night. I don’t want to be completely negative though. The staff handled everything well and worked with me on my reservation. The location is also great for downtown Chicago. Plenty of places to walk to. I do wish they wouldn’t use such a strong fragrance.

（由 Google 翻译）State and Lake酒店的服务超棒，食物也美味极了！入住体验非常愉快，办理入住时酒店还贴心地送了我女儿一个毛绒玩具！:) 唯一让我觉得有点奇怪的是咖啡机在房间里的位置。我可能习惯了咖啡机放在台面上之类的显眼位置，而这次却藏在柜子里，每次都要拿出来找地方插电，感觉有点怪怪的。倒不是说不好，只是稍微有点不方便。说实话，这只是个很小的细节，只是提一下而已。下次还会再来！ （原文） Amazing service, and awesome food at State and Lake! Such a nice experience, and the stuffie for my daughter at check in was such a nice touch! :) Only thing I thought was kinda odd was the placement of the coffee machine in room. I suppose I'm just used to them being easily accessible on a counter or something, and then being tucked away in a cabinet when we had to take and find a place to plug them in and such was funky. Not bad mind you, just slightly inconvenient. To be fair it's a very very trivial thing, just an observation. Will stay again!

（由 Google 翻译）酒店本身还不错，位置也挺好，靠近芝加哥河，所以适合商务会议和一些旅游活动。屋顶露台景色很棒，但有点吵，所以要看你喜欢什么样的氛围。 不过，这次入住体验很差，尤其是在退房的时候。我每次来芝加哥都会住这家酒店，而且是希尔顿钻石会员，所以可以享受餐饮消费额度。但是这次，他们没有把额度抵扣小费（每家酒店在这方面都不一样，但我之前住这家酒店的时候，餐饮消费额度是可以抵扣包括小费在内的所有账单的），这让我报销的时候很麻烦。考虑到酒店更改了消费额度的使用方式，我本以为他们会提前通知我，但事实并非如此。我提出了这个问题，但结账员似乎漠不关心，所以我告诉他我以后不会再住这家酒店了，他们为了区区10美元就要损失很多未来的生意。 幸运的是，芝加哥有很多酒店，所以建议您寻找另一家沟通和服务更好的酒店。 （原文） The hotel itself is ok, and is reasonably situated near the Chicago River, so is good for business meetings and also some tourist activities. The rooftop has great views but is a bit loud, so depends on what vibe you are after. However, the service was lacking this visit, particularly on checkout. I regularly stay at this hotel when in Chicago and am a Hilton Diamond member so receive food & beverage credit. However, on this occasion, they didn't apply the credit to the tip (each property is different in this respect, but on previous visits at this hotel, the food & beverage credit applied to the entire bill including tip), which creates a headache for me in terms of reimbursement. Considering the hotel changed how they apply it, I would have expected to be informed, but that was not the case. I raised this issue and the checkout clerk seemed indifferent, so I informed him I won't stay at the hotel again, so they will lose a lot of future business over $10. Fortunately there are many hotels in Chicago, so suggest looking for another hotel that has better communication and service for guests.

（由 Google 翻译）黑石酒店 (Blackstone Hotel) 充满复古气息，仿佛回到了芝加哥早期的时代。它非常优雅。交通便利：格兰特公园对面，芝加哥马拉松的起点。大堂优雅大方。抬头看看大堂——天花板和灯具都美极了。 房间焕然一新，宽敞明亮。现代化的装修。一边是密歇根湖的景色，另一边是西尔斯大厦。这里有很多原创艺术品。 推荐。价格不菲，但值得体验。 （原文） Blackstone Hotel is old-time cool. Straight out of early days of Chicago. It's very classy. Close to everything: across from Grant Park, starting point of Chicago Marathon. Elegant lobby. Do look up in the Lobby --ceilings, light fixtures are phenomenal. Rooms are refreshed and roomy. Modern updates. Views of Lake Michigan on one side; Sears Tower on the other. Lots of original art. Recommend. Pricey but worth the experience.

（由 Google 翻译）我们在黑石酒店度过了一段非常愉快的时光。酒店本身很棒——床很舒服，位置便利，房间还能看到湖景。工作人员让我们的入住体验非常难忘。他们非常友好热情，与我们的孩子互动愉快。我们入住期间，半夜有个孩子生病了，夜班工作人员送来了很多清洁用品，让我们可以重新入睡。我一定会再次入住这里，并推荐给朋友们。 （原文） We had a really great stay at the Blackstone. The hotel itself was great - comfy beds, walkable location, lake view from our room. The staff is what made it really memorable. They were really friendly & welcoming and interacted with our kids. We had a sick kid in the middle of the night while we were there and the night staff sent up a bunch of cleaning supplies I needed so we could get back to sleep. I would definitely stay here again & recommend it to friends.

（由 Google 翻译）我在这家酒店的入住体验一般。我原本期待能看到城市天际线，结果看到的却是一栋老建筑，这让我很失望。即使我在前台要求换房，也没有得到任何回应。 这是我第一次来芝加哥，很遗憾，酒店位置不太好——附近没有步行可达的地方。以后我更倾向于住在河滨步道附近，这样可以方便地前往市中心、餐厅和商店。 早餐非常简陋，更像是汽车旅馆的早餐，而且所有食物看起来都是超市买的。他们周末也不提供早餐，考虑到高昂的房价，这实在令人费解。 值得一提的是，房间和浴室都很宽敞，但布局不太理想——房门直接通向卧室，感觉既不私密也不舒适。 总而言之，就提供的服务而言，性价比不高。 （原文） I had an average stay at this hotel. I was hoping for a skyline view but instead got a view of an old building, which was disappointing. Even after requesting a room change at the front desk, nothing was done. This was my first visit to Chicago, and unfortunately, the location wasn’t great — there’s nothing within walking distance. In the future, I’d prefer to stay near the Riverwalk area to enjoy downtown, restaurants, and shopping. The breakfast was very basic, more like a motel setup, and everything seemed store-bought. They also don’t serve breakfast on weekends, which feels unreasonable given the high room rates. On the positive side, the room and bathroom were spacious, but the layout wasn’t ideal — the door opens directly to the bed area, which doesn’t feel very private or comfortable. Overall, not worth the price for what’s offered.

（由 Google 翻译）我独自一人在这里度过了一个周末，简直太棒了！这家酒店完美地融合了历史韵味和现代风格。 我的房间一尘不染，舒适整洁。地理位置更是无可挑剔！所有地方都在步行范围内，而且火车站就在附近，方便搭乘公共交通。 我强烈推荐这家酒店！ （原文） I spent a solo weekend here and absolutely loved it! The hotel strikes the perfect balance between historic charm and modern style. My room was spotless, comfortable, and well kept. The location couldn’t be better! Everything is within easy walking distance, and the train station is close by if you want to hop on public transit. I’d highly recommend staying here!

（由 Google 翻译）酒店真漂亮！就在格兰特公园对面，所以我们步行去参加了芝加哥美食节。黑石酒店内的餐厅对我们来说有点贵，所以我们没有在那里用餐，但我和几位在那里用餐的客人聊了聊，他们很喜欢。酒店内的咖啡厅非常棒。每天都有新鲜的香蕉面包和一杯很棒的冰摩卡。 房间宽敞舒适。床和椅子都非常舒适。有一天晚上我在沙发上睡着了，一直睡到早上。 员工非常棒，简直太棒了。他们都很友善。我还会再来的。 （原文） Beautiful hotel! Located right across from Grant Park so we walked over for the Taste of Chicago. The restaurant inside the Blackstone is a bit pricey for us so we didn't dine there, but I spoke with a few guests who did and they loved it. The in house coffee shop is amazing. Fresh banana bread daily and a great iced mocha. The room was spacious and relaxing. Very comfy beds and chairs. I fell asleep on the couch one night and slept well into the morning. Staff were wonderful and absolutely amazing. Such lovely people. I will be staying again.

（由 Google 翻译）地理位置绝佳。服务也不错，不过考虑到每晚近400美元的价格，感觉并没有我想象中那么“高档”。考虑到这是芝加哥的周末旅游旺季，我能理解，但我以为这是一家更“高端”的酒店，所以期望值更高一些。无论如何，我们的入住体验总体不错，而且地理位置确实很棒。 （原文） Location is fantastic. Good service, though doesn't seem to be as "upscale" as I expected paying almost $400 per night. It was a big weekend in CHI so I guess I understand but I thought this was a more "premium" hotel so I expected a little more. Regardless, we had a good experience and again the location is great.

（由 Google 翻译）酒店很漂亮，历史悠久，地理位置优越，员工服务也非常好。特别感谢 Lucy 和 DJ，两位员工在我们入住期间竭尽全力为我们提供帮助。我们非常喜欢这家酒店的一切！ （原文） Beautiful hotel, with great history, great location, and very great staff. Special thanks to Lucy and DJ both staff members went out of there way to accommodate us during our stay. Loved everything about it!

（由 Google 翻译）我和丈夫在深夜航班起飞前还有点时间可以消磨，但不得不退房。我们偶然发现了罗比酒店 (The Robey)。前台工作人员非常棒。我们原本打算在他们的餐厅吃点东西，但他们提到在二楼的酒吧可以享受欢乐时光。这家酒店太棒了，可以欣赏到城市和游戏的美景。我们在那里待了两个小时。每个人都非常友好热情。 （原文） My husband and I had some time to waste before our late night flight but had to check out of our Airbnb. We stumbled upon The Robey. The front desk staff was absolutely amazing. We were originally going to just have a meal in their restaurant but they mentioned happy hour in their second floor bar. The place was amazing. With wonderful views of the city and games. We hung around for 2 hours. Everyone was so nice and accommodating.

（由 Google 翻译）在罗比酒店的住宿体验非常棒。工作人员非常乐于助人、友好且随和。我喜欢房间那种工业风的酋长氛围。淋浴间很棒，还有独立的更衣区。房间很安静，床也很舒服。 我儿子和他的妻子住在罗比酒店的另一个区域。他们因为酒店里某个地方传来的嘈杂音乐而难以入睡，而且觉得房间浴室的布置不太私密。 （原文） The stay at the Robey was extremely nice. The staff were very helpful, friendly, and accommodating. I loved the industrial sheik vibe of our room. The shower was awesome with its own private changing area. The room was quiet and the beds were comfortable. My son and his wife stayed in a different area of The Robey. They had difficulty sleeping due to loud music from somewhere in the hotel and felt that the setup of room’s bathroom was not very private.

（由 Google 翻译）因为出差临时预订了这家酒店，结果惊喜连连！照片上看起来像是一家普通的现代万豪酒店，但实际上它的装饰艺术风格别具魅力。楼下有咖啡厅，屋顶酒吧视野极佳，员工超级友好，冰箱里还有免费饮料，HBO频道也免费观看。 如果您对噪音比较敏感，地铁和轻轨可能会有点吵，不过酒店提供白噪音机。附近有很多步行即可到达的餐厅和市场。我特别喜欢电动遮光窗帘、随处可见的可调光灯光，还有我那间超棒的转角房。强烈推荐！ （原文） Booked last minute for a work trip and was pleasantly surprised! The photos made it look like a standard modern Marriott, but the art deco style gives the place a lot of charm. Full café downstairs, rooftop bar with great views, super nice staff, free drinks in the fridge, and free HBO streaming. If you’re sensitive to noise, the train and Subterranean can get a little loud, but they provide white-noise machines. The neighborhood has tons of walkable restaurants and markets. I also loved the electric blackout blinds, dimmable lights everywhere, and my amazing corner room. Highly recommend!

（由 Google 翻译）绝对达不到四星级酒店的水平，价格也完全不合理。房间设施相当陈旧，而且一点隔音效果都没有。地板不平整，门下有个很大的缝隙，能感觉到走廊吹进来的风，以及人们走过时的谈话声。 清洁工作做得很马虎，上一位客人的毛发都没清理干净。 不过员工都很友好。Robey 咖啡馆的食物棒极了。 总而言之，这家酒店最多只能算是三星级。 （原文） Definitely not a 4 star hotel quality nor does the price justify. The room was pretty dated and not at all soundproof. The floor was not even, there’s a huge gap under the door where you can feel the wind coming in from the hall way and all the conversation when people walk by. Cleaning was soso with hair uncleared from the previous guest. Staff are all very friendly though. The food at the Robey cafe was phenomenal. All that is to say it’s a probably 3 star hotel atmost.

（由 Google 翻译）太喜欢芝加哥的罗比酒店了！它很有特色，员工服务周到，地理位置也无可挑剔。从始至终，我们遇到的每一位员工都乐于助人，专业热情，竭尽全力让我们感到宾至如归。屋顶休息室的景色美极了。想在一家超酷的酒店体验真正的芝加哥风情吗？那就来罗比酒店吧！ （原文） Love The Robey Hotel in Chicago! It has great character, the staff was great, and the location can't be beat. Everyone we dealt with from start to finish was helpful and professional and went out of their way to make us feel welcome. The rooftop lounge has a fantastic view. For anyone that wants a real Chicago experience at a really cool hotel, come to the Robey!

（由 Google 翻译）我和未婚夫一直在寻找完美的场地（The Hall）来庆祝我们的订婚，而罗比酒店的员工和活动策划师让我们的梦想成真。 吉莉安是我们的主要联系人和活动策划师，她尽心尽力，确保我们的设想得以实现。她对我们的庆祝活动倾注了极大的心血，从不让我们觉得要求过分。我们提出的每一个要求，她都尽力满足。与她合作非常愉快，罗比酒店能拥有像吉莉安这样一位体贴、负责、友善的员工真是太幸运了。我们非常感谢她，让我们的特别之夜如此难忘。 此外，我们活动的工作人员也同样热情友好、体贴周到，能参与我们的庆祝活动真是太棒了。他们对我以及所有宾客都非常友善，正是因为有这样一群可爱的人来服务，我们的活动才如此完美。我真的无法用言语表达我的未婚夫有多么感激，感谢如此出色的工作人员为我们打造了如此欢乐的夜晚。 食物、场地、工作人员和住宿都无可挑剔，绝对满分！谢谢Jillian和Robey团队！ （原文） My fiancé and I were on the hunt for the perfect venue (The Hall) to celebrate our engagement and The Robey's staff and event coordinator made it an absolute dream come true. Jillian - our main point of contact and event coordinator - went above and beyond to make sure our vision came to life. She made sure to put so much care into our celebration and never made us feel like we were asking for too much. Everything that we asked for - she made it happen. She was such a pleasure to work with and The Robey is so incredibly lucky to have such a caring, responsive, and kind person like Jillian to be a part of their team. We are so thankful to her for allowing our special night be such an unforgettable one. In addition, the staff for our event was just as kind, considerate, and a joy to be a part of our celebration. They were beyond kind to me and all my guests and it made the biggest difference in having such lovely people staff our event. I really cannot express enough how grateful my fiancé are to have had such a wonderful staff be a part of our joyous night. The food, event space, staff, and accomodations were an absolute 10/10. Thank you Jillian and The Robey team!

（由 Google 翻译）★★★★★ 五星好评——芝加哥罗比酒店 (The Robey Hotel) 作为一名婚礼摄影师，我有幸在芝加哥各地拍摄过婚礼，但罗比酒店 (The Robey) 绝对是城中最迷人、最百搭的场地之一。我最近在这里为 Ty 和 Robin 拍摄了一场小型而温馨的婚礼，一切都完美无瑕。 罗比酒店 (The Robey) 完美融合了现代设计与复古韵味——每个空间都经过精心打造，充满温馨氛围。对于计划举办小型婚礼或私奔的新人来说，这里是理想之选：精致浪漫，自然光线充足。 屋顶的景色令人叹为观止——绝对是我在芝加哥最喜欢的日落时分拍摄人像的地点之一。您可以饱览四面八方的城市天际线，营造出新人们钟爱的芝加哥电影般的氛围。 如果您正在寻找一个既时尚又充满个性的婚礼场地，罗比酒店 (The Robey) 就是您的梦想之选。从温馨的室内装潢到令人惊叹的屋顶露台，它能满足您举办一场既高雅又真正体现您个性的婚礼所需的一切。 （原文） ★★★★★ 5-Star Review for The Robey Hotel — Chicago Wedding Venue As a wedding photographer, I’ve had the chance to capture weddings all over Chicago — but The Robey stands out as one of the most charming and versatile venues in the city. I recently photographed a small, intimate celebration for Ty and Robin here, and it couldn’t have been more perfect. The Robey has this incredible blend of modern design and vintage character — every space feels intentional and full of warmth. For couples planning an intimate wedding or elopement, it’s the ideal setting: refined, romantic, and filled with natural light. The rooftop views are absolutely breathtaking — easily one of my favorite spots in the city for golden hour portraits. You can see the skyline stretch in every direction, creating that cinematic Chicago feel that couples love. If you’re looking for a wedding venue that feels effortlessly stylish and personal, The Robey is a dream. From its cozy interiors to its stunning rooftop, it offers everything you need for a wedding day that feels both elevated and authentically you.

（由 Google 翻译）我们在霍克斯顿酒店预订了一个房间，用于举办婚礼的周末，总体来说体验非常好。工作人员非常热情周到，甚至贴心地为我们准备了卡片和礼物，酒店本身的装修也非常漂亮。 基本房确实比较小。我们（以及我们的几位客人）觉得价格有点小，略显局促。周末晚上，大堂会变成热闹的夜生活场所，这可能不太适合那些想要安静住宿的人。不过，酒店地理位置优越，靠近酒吧和餐厅。 （原文） We booked a room block at The Hoxton for our wedding weekend and overall had a really positive experience. The staff were so kind, went above and beyond with thoughtful touches like a card and gift in our room, and the hotel itself is beautifully furnished. The basic rooms are definitely on the smaller side. We (and several of our guests) felt a little cramped for the price point. The lobby also turns into a very lively nightlife scene on weekend nights, which probably wouldn't suit those looking for a quieter stay. Great location though in terms of proximity to bars and restaurants.

（由 Google 翻译）这家酒店对我来说简直完美。工业风设计保存得非常精美。也有一些小缺点：马桶一直漏水，窗户隔音效果不好，火车噪音比较明显。如果房间里能提供耳塞就更好了。酒店位置也很棒。火车噪音大，但城市本身就很吵，很快就能习惯。如果住的时间比较长，衣物存放空间有限。房间里的蒸汽熨斗、吹风机和音响都非常棒！ （原文） Das Hotel ist für mich perfekt. Super gepflegtes industrial Design. Kleine Abzüge, weil das Klo die meiste Zeit durchlief, die Fenster nicht Schallisolierung sind und man den Zug sehr deutlich hört. Gefallen hätte mir, wenn auf dem Zimmer earplugs liegen würden. Der Standort ist ebenfalls super. Die Bahn bleibt halt laut, aber die Stadt ist eh laut. Man gewöhnt sich schnell dran. Bei längerem Aufenthalt, wenig Platz für Kleidung. Steamer und Fön auf dem Zimmer und die Box für das persönliche Musikerlebnis sind Mega!!!

（由 Google 翻译）虽然服务有点慢，但我们度过了非常愉快的时光。氛围非常棒。装饰艺术风格与现代元素巧妙融合。目光所及之处，处处都体现着精湛的设计，尤其是大堂的浴室。我很高兴在这里住了一晚，以后一定会考虑在这里多住一段时间。 （原文） Although the service was a little slow we had such a wonderful time. The ambiance is fantastic. A bit of art deco with some modern fixings. Everywhere you look is expertly designed, especially the bathrooms in the lobby. I was delighted to spend a night here and will definitely think about staying here for a longer period.

（由 Google 翻译）我们来这里参加婚礼。工作人员很棒。Cira 的晚餐也很棒。可惜的是，我们本来想晚上在大堂酒吧喝杯鸡尾酒，但晚上的客人太多了，没法喝。既然我们每晚要花近 500 美元住一间房，晚上回到酒店应该不会感到不自在。我建议你还是另找住处。 （原文） We were here for a wedding. The staff was excellent. The dinner at Cira was outstanding. Unfortunately while we were looking forward to cocktails at the lobby bar in the evening, the clientele in the evening doesn’t allow for that. If we are spending almost $500 a night for a room, we shouldn’t feel uncomfortable walking back into our hotel in the evening. I would recommend staying elsewhere.

（由 Google 翻译）我和丈夫在霍克斯顿酒店住了一晚。从代客泊车到前台办理入住，酒店员工都非常友善。我们的房间干净整洁，床和枕头都非常舒服。唯一的问题是房间正对着地铁轨道，大约每隔20分钟地铁就会呼啸而过，非常吵，就像火车一样。我们很难入睡。下次我们会要求换一个不在地铁轨道正对面的房间。除此之外，我们的入住体验还是很不错的。 （原文） My husband and I spent the night at the hoxton. Their staff was really nice from the valet, to the front desk check in. Our room was very clean and neat. The bed was super comfortable. The pillows were also super comfy. The only problem was that our room was facing the Metro tracks and every 20 minutes or so it would come ripping past our room. Very noisy. Kind of like a train. Had a hard time sleeping. Next time we will ask for a room that isn't centered in that area. Other than that, our experience was rather nice.

（由 Google 翻译）我真的很想喜欢这家酒店——设施很漂亮，服务也很好——但我听觉很敏感，天哪，这里太吵了！火车一天到晚都吵得要命（铁轨就在窗外），隔着墙都能听到其他客人的说话声和电视声，空调一开就噪音巨大。而且房间非常小——洗手台几乎没有空间，连挂洗漱包的地方都没有。整个酒店的灯光都很昏暗。如果是在大学时期，我肯定会喜欢这里，但作为一名商务旅行者，我更注重安静舒适和奢华体验。就这个价格而言，这里真的不值。 （原文） I want to love this hotel - the facility is beautiful, and the service is great - but I have sensitive hearing, and man, it is so LOUD here - the train is disruptive at all hours of the day (the tracks are right outside the window), you can hear guests and TV noise through the walls, and the HVAC is super noisy when it turns on. Plus, the rooms are TINY - there is hardly any room on the sink at all, and there is no place additional space to hang a toiletry bag. The whole facility is very dimly lit. I would've loved this place in college, but as an adult business traveler, I'm more interested in quiet comfort and luxury. Not worth it for the price tag.

（由 Google 翻译）我来这家酒吧是为了喝一杯，因为它离我家很近，而且以氛围友好著称。我到后，调酒师热情地接待了我，我点了一杯柠檬水，然后开始四处逛逛，欣赏开阔的空间。当我在一个空位坐下时，工作人员走过来告诉我，我选的那个位置没有空位了。他们没有建议我应该坐在哪里，只是坚持说我不能坐在那里。我换了个位置，结果又被告知这个空位也没有空位。我问了问，他们说我不能预订那个位置继续坐着喝饮料，必须找接待员才能入座。我问，我还要再点一杯，怎么点？他们告诉我去找服务员点，他们会过来帮忙。讽刺的是，接待员最后还是把我安排到了我原来的位置。 时间一分一秒地过去了。我喝完饮料，打完电话，唯一接待我的是一位服务员，他递给我一壶水，倒进了我空的柠檬水杯里，但他并不是我的服务员。我在那里待了一个多小时，却没有人来招呼我，而我旁边两桌的客人却有人过来询问、服务，还有人跟他们说话。又过了几分钟，仍然没有人跟我说话，也没有人跟我眼神交流。尽管我跟服务员有眼神交流，而且我的空杯子就在他们眼前，但还是没有人再来招呼我。 到访时间：晚上9点。 （原文） I approached this location to have a drink at the bar as is it minutes from where I live and is known for its welcomeing atmosphere. Upon arrival I am greeted by the bartender, I order a lemon drop and proceeded to browse around and admire the view of the open space . As I seat myself in an unoccupied area, I am approached by staff and told that there is no open seating where I selected to sit .Without further suggestion as to where I should sit, just adamant that I can't sit there.I move to another location and was approached again only to be told that there was no open seating in this unoccupied space. I asked and was told I couldn't make a reservation for said space to stay seated with my drink but I must see the host to be seated .I asked , how can I order another drink as I will want one and was told to order from the servers who would be by to help. The host proceeded to seat me in the original seat I was in, ironically. Minutes upon minutes pass. I finished my drink and phone conversations and the only service I received was a bus person whom gave me a carafe of water , filled into my empty lemom drop glass but was not my server.. I was there for over an hour with no service, yet 2 tables adjacent to me were checked on, served and spoken to. Several more minutes pass still No word to me, no eye contact with me ,despite giving eye contact to staff and my empty drink glass in view I was not approached again. Time of visit 9pm.

（由 Google 翻译）地理位置很棒。房间也不错，但是淋浴喷头几乎滴不出水，而且水温也一直不高，只是微温。 连续四天，我的房间都没人打扫，尽管客房服务灯一直亮着。我多次去前台要求打扫房间，但都无济于事。前台那位怀孕的员工完全无视我的请求，甚至拒绝查看客房服务清单，确认我的房间是否已安排打扫。她似乎只会坐在那里，冷冷地盯着我看。 餐厅的食物很好吃，但每张账单都要加收18%的小费，这太离谱了。我买了一瓶120美元的香槟，尽管没有提供服务，却不得不支付24美元的小费。此外，周六早午餐时，服务员的服务态度非常糟糕，以至于经理不得不过来点餐。服务员消失了很长时间，我碰巧看到他在后面跳舞。尽管服务糟糕，顾客还是被收了18%的小费。 有些员工很有礼貌，但其他员工的粗鲁和缺乏责任感，反而抵消了他们的优点。如果管理得当，这家酒店本来可以成为一家很棒的酒店。目前，酒店乱糟糟的。 （原文） The location is great. The rooms are decent, however, water barely dribbles out the shower head and the water never gets hot just lukewarm. For four different days I was unable to get my room cleaned despite having the housekeeping light on. I went to the front desk on multiple occasions to request that my room be cleaned to no avail. The front desk pregnant employee just ignored my requests and refused to even check the housekeeping list to verify that my room was scheduled to be cleaned. It seems that all she does is sit and give snarky stares. The restaurant has very good food but the mandatory 18% gratuity that is applied to every bill is outrageous. I bought a bottle of champagne which cost $120 and had to pay a $24 gratuity even though no service was provided. In addition, during Saturday brunch the waiter was so bad that the manager stepped in to take orders. The waiter disappeared for extended lengths of time and I happen to see him dancing in the back. Despite the horrible service the customer is still charged 18% gratuity. Some of the staff are very courteous but the rudeness and lack of accountability by the other staff members outweigh the good. This could be a great hotel if it was properly managed. Currently, it’s a hot mess.

（由 Google 翻译）欢迎来到索菲酒店，一个充满现代气息的艺术与创意天堂。酒店于2018年落成，秉承可持续发展理念，坐落于海德公园中心地带，毗邻芝加哥大学和繁华的当地社区。 步入酒店，床头板后方的精美壁画便营造出浓郁的创意氛围。每间客房都配备舒适的双人沙发和柔软的脚凳，邀您放松身心；客房内的唱机播放着当地爵士乐唱片，为您的入住体验谱写完美乐章。 索菲酒店不仅是休憩之所，更是灵感的源泉。酒店各处散落着书籍，鼓励您静心阅读，或记录下您的所思所想。这里是创作者和作家们的天堂，艺术气息浓厚，是您开展下一个项目或捕捉灵感的理想场所。 此外，索菲酒店也是一个社区中心，植根于丰富的文化底蕴和多元的文化之中。无论是在设计巧妙的餐厅用餐，还是在欣赏酒店内令人惊叹的艺术收藏，与宾客们交流互动都令人愉悦。 沉浸于这独特的体验之中，周边街区的温暖氛围将让您倍感宾至如归。尽情享受这非凡的空间，这里创意无限，灵感触手可及！ #芝加哥 #酒店 #芝加哥大学 #芝加哥大学 #酒店服务 #餐饮 #奥巴马中心 #海德公园 #欢乐时光 #科研 #宅度假 #本地生活 #活动场地 #洛根艺术中心 #画廊 #艺术 #壁炉 #夜生活 （原文） Welcome to Sophy, a modern haven that beautifully celebrates the arts and creativity. Constructed in 2018 with a focus on sustainability, this vibrant hotel is nestled in the heart of Hyde Park, just steps from the University of Chicago and the bustling local community. As soon as you enter, vibrant murals behind the headboards set a creative tone. The inviting love seats and cozy ottomans in each room beckon relaxation, and the in-room turntables featuring local jazz records provide the perfect soundtrack to your stay. Sophy is not just a place to rest; it inspires. With books scattered throughout the hotel, you’ll feel encouraged to curl up with a great read or jot down your thoughts and ideas. This space invites creators and writers to soak in the artistic atmosphere, making it the perfect backdrop for your next project or moment of inspiration. Moreover, Sophy serves as a community hub, rooted in cultural richness and diversity. It’s a delight to connect with fellow guests, whether at the cleverly designed restaurant or while exploring the stunning art collection that adorns the hotel. As you immerse yourself in this unique experience, the warmth and spirit of the surrounding neighborhood will make you feel at home. Enjoy your stay in this extraordinary space where creativity flourishes and inspiration is always within reach! #chicago #hotel #UofC #universityofchicago #hospitality #dining #obamacenter #hydepark #happyhours #research #staycation #layinglocal #eventspace #logancenterforthearts #gallery #arts #fireplace #nightout

（由 Google 翻译）欢迎来到索菲酒店 (Sophy)，这是一家充满活力的酒店，坐落于海德公园中心地带，毗邻芝加哥大学，致力于弘扬艺术与创意。酒店于 2018 年建成，秉持可持续发展的理念，每间客房都拥有色彩缤纷的壁画和温馨舒适的空间，并配备室内唱机，播放当地爵士乐唱片。 索菲酒店旨在激发灵感，酒店各处都摆放着书籍，鼓励宾客阅读或记录灵感。酒店也是当地社区的聚集地，其设计巧妙的餐厅和令人惊叹的艺术收藏，为您带来丰富的文化体验。沉浸在这个创意蓬勃发展的非凡空间，感受热情友好的社区氛围。祝您入住愉快！我一定会再次光临💓 #酒店 #海德公园 #芝加哥大学 #医院 #学生 （原文） Welcome to Sophy, a vibrant hotel that celebrates arts and creativity in the heart of Hyde Park, just steps from the University of Chicago. Built in 2018 with sustainability in mind, the hotel features colorful murals and cozy spaces in each room, complete with in-room turntables for local jazz records. Sophy is designed to inspire, with books available throughout to encourage guests to read or jot down ideas. It serves as a local community landing zone, offering a rich cultural experience through its cleverly designed restaurant and stunning art collection. Immerse yourself in this extraordinary space where creativity thrives, and feel at home in the welcoming neighborhood. Enjoy your stay! I would repeat visit in a heartbeat 💓 #hospitality #hydepark #universityofchicago #hospital #students

（由 Google 翻译）在索菲酒店度过了一个美好的周末！房间宽敞可爱，浴室也很大。总经理迈克尔非常乐于助人，满足了我的特殊要求。酒吧氛围温馨舒适。食物和酒单都很棒。地理位置优越！ （原文） Great weekend at the Sophy! Rooms are spacious and cute and large bathrooms. General Manager Michael was helpful and accommodating with a special request. Bar was wondering and warm. Good food and wine list. Great location!!

（由 Google 翻译）索菲酒店是一家很棒的酒店，房间漂亮，员工也很友好。它位于海德公园中心，离大学校园也不远。餐厅也不错，虽然服务速度有点慢。 不过，酒店的网络服务糟糕透顶，根本无法满足任何商务需求。这可不是视频播放卡顿那么简单，我们大多数时候连邮件或网页都打不开。维修人员说是因为上网的人太多——但毕竟是酒店，这也在情理之中。如今，网络就像水一样，是酒店的必需品。如果你需要办公、回复邮件或者想看视频，最好还是换个地方住。 （原文） Sophy is a great hotel with beautiful rooms and very friendly staff. It’s in center of Hyde park and not too far from the university campus. The restaurant is nice too although service can be slow. That’s said, they have horrible internet service that makes the hotel unusable for any business needs. It’s not like having trouble streaming videos, we can’t even open an e-mail or web page most of the time. Maintenance said it was because there were too many people on it- but it’s a hotel so that should be expected. Internet these days is like water- it’s a necessity for a hotel. If you need to do any work or answer emails or want to stream a show, you probably need to stay somewhere else.

（由 Google 翻译）我们结婚12周年的计划因为厨房装修而改变了。因为不想走太远，我们预订了这家酒店。我们乘坐公共交通从罗杰斯公园到这里。我们参观了科学与工业博物馆，还参加了弗雷德里克·罗比之旅。房间非常完美。我订了香槟，入住后不久就送来了。我们在餐厅吃饭，感觉很棒。我们步行到处都很方便。 （原文） Our plans for our 12th wedding anniversary changed when we ended up in the middle of a kitchen renovation. Not wanting to go too far, we booked this hotel. Public transportation took us from Rogers Park to here. We visited the Museum of Science and Industry and did the Frederick Robie Tour. The room was perfect. I had ordered champagne which was delivered shortly after we checked in. We ate in the restaurant and that was grand. We walked everywhere with no problems.

（由 Google 翻译）史上最糟糕的酒店体验——不惜一切代价避免！ 我很少留下评论，但这次我忍不住想分享一下我在这家酒店的经历。从我到达的那一刻起，一切都乱套了。 首先，入住过程简直是一场噩梦。前台工作人员完全不乐意提供帮助，等了20分钟才得到确认，然后就毫无解释地把房间钥匙递给了我。没有提供任何关于便利设施、早餐时间，甚至没有提供前往房间的路线信息——只是冷漠无情的交接。 房间本身也好不到哪里去。房间很脏，床单上沾满污渍，家具上积满灰尘，空调坏了，整晚发出巨大的嘎嘎声。我打电话到前台反映，被告知“维修人员会来处理”——但这根本没发生过。 工作人员说好听点，就是不乐于助人，说难听点，简直就是粗鲁无礼。我要求加一条毛巾，结果等了一个多小时才再次打电话。当我向经理反映我的问题时，他们却把我当成问题本身，既没有道歉，也没有提供任何解决方案，只是找了一堆借口。 总而言之，这家酒店简直是一场灾难。糟糕的服务、肮脏的房间和不专业的员工，都清楚地表明他们根本不关心客人。我再也不会来了，如果你珍惜自己的时间、舒适和理智，强烈建议你另寻他处。 （原文） Worst Hotel Experience Ever – Avoid at All Costs! I rarely leave reviews, but I felt compelled to share my experience at this hotel. From the moment I arrived, everything went wrong. First, the check-in process was a nightmare. The front desk staff was completely uninterested in helping, and after waiting 20 minutes to be acknowledged, I was handed my room key without any explanation. No information about amenities, breakfast hours, or even directions to my room – just a cold, disinterested handover. The room itself was no better. It was dirty, with stains on the sheets, dust on the furniture, and a broken air conditioner that made a loud rattling noise all night. When I called the front desk to report it, I was told “maintenance would get to it” – that never happened. The staff was unhelpful at best and downright rude at worst. I requested an extra towel and waited over an hour before calling again. When I spoke to the manager about my issues, they acted like I was the problem, offering no apology or resolution, just more excuses. Overall, this hotel was a complete disaster. Poor service, filthy rooms, and unprofessional staff make it clear that they don’t care about their guests. I’ll never be returning and highly recommend you look elsewhere if you value your time, comfort, and sanity.

0k可以一试

（由 Google 翻译）这不是关于酒店的点评，酒店本身很棒。屋顶酒吧/餐厅的服务简直糟透了！我不得不叫了三个人给咖啡加糖，结果糖没带勺子。之后又点了一杯咖啡，他们又拿来了一堆糖，因为糖已经没有了！我说，不，请加糖，于是他们就从大楼里数不清的糖里找了些。真的吗？太酷了。我和一些商业同事一起，幸运的是，他们觉得这很有趣，但服务却非常粗制滥造、懈怠懒散。这已经不是第一次了。Soho House，好好想想吧。在伦敦的房子里也遇到过很多次同样的经历。也许再次私有化，房子就能像过去的美好时光一样正常运转了！ （原文） Not a review about the hotel which is great. Absolutely appalling service in the rooftop bar/restaurant! Had to ask 3 different people to bring sugar for coffee which then didn’t come with a spoon. Then all over again when another coffee was ordered and they finally brought saccharine rubbish as they didn’t have any raw sugar left! I said, no, sugar please, so they went to find some from one of the other gazillion options in the building. Really??? Too cool for school. I was with business colleagues who luckily found it amusing but very shoddy, slack, lazy service. Not the first time. Sort it out, Soho House. Have had the same experience many times in London houses too. Perhaps going private again will have the houses working properly like the good old days!

（由 Google 翻译）时尚的餐厅，氛围极佳。食物和饮品都很棒，服务也很棒。值得一试。 （原文） Stylish spot with a great atmosphere. Food and drinks hit the mark, service is solid. Worth checking out.

（由 Google 翻译）和一位会员朋友一起来的。晚餐我点了牙买加烤鸡，服务员强烈推荐，可惜的是，烤鸡干得不行，一点味道都没有。氛围很棒，但我个人觉得有点夸张了🫤 （原文） Came here with a friend who is a member. I ordered the jerk chicken for dinner, which came highly recommended by our server but sadly, it was incredibly dry and lacked any flavour. The atmosphere was cool but personally I think it’s over hyped 🫤

（由 Google 翻译）出差入住三晚。酒店和房间都很漂亮，现代时尚。设施一流。每天都有免费鸡尾酒。 （原文） Stayed for 3 nights on a business trip. Hotel and room were beautiful, modern and hip. Amenities were top notch. Enjoyed daily complimentary cocktails.

（由 Google 翻译）芝加哥的旅行者们，听好了！✨ Soho House Chicago 绝对是你唯一想去的地方。作为会员，折扣很划算，但说实话，即使没有折扣，我可能还是会选择这家位于华丽老皮带工厂大楼里的地方。氛围？无可挑剔。食物？每次都是厨师的香吻🤌。它带来的感受就是与众不同——毫不费力就能享受到酷炫，甚至不需要费心。 除了完美的氛围，这里的设施也同样出色。健身房非常大，配备了你进行一次彻底的汗蒸所需的一切。男士蒸汽房？真的超级热🔥🥵（以一种好的方式）——为“感受热度”赋予了全新的含义。你甚至可以理发！无论你是在屋顶泳池边放松身心，还是只是沉浸在美景之中，这都是一次始终如一的顶级体验。 10/10，无需补充，Soho House，继续保持精彩！ （原文） Listen up, Chicago travelers! ✨ Soho House Chicago is the only place to be, period. As a member, that discount is sweet, but honestly, I'd probably still pick this spot in the gorgeous old belt factory building even without it. The vibe? Immaculate. The food? Chef's kiss, every single time 🤌. It just hits different – effortlessly cool without even trying too hard. Beyond the perfect atmosphere, the amenities deliver. The gym is HUGE and actually has everything you need for a proper sweat session. The men's steam room? it's seriously scorching 🔥🥵 (in a good way) – brings a whole new meaning to "feeling the heat." You can even get a haircut too! Whether you're chilling by the rooftop pool or just soaking in the scene, it’s a consistently top-notch experience. 10/10, no notes, keep being fabulous, Soho House!

（由 Google 翻译）我对这里的服务体验很好。饮料和食物都很美味。室内用餐区干净整洁，所以给4/5分。 （原文） I had a good experience with the service. My drinks and food were delicious. 4/5 due to cleanliness of the indoor dinning area.

不错的酒店，漂亮，景色美

很一般

（由 Google 翻译）从我踏进酒店的那一刻起，就闻到了令人陶醉的香味！我惊喜地发现，我们到达时所有的圣诞装饰都已经布置好了。工作人员热情地迎接了我们，办理入住和退房的工作人员也都非常友好，我的房间干净整洁，设施齐全。更不用说房间的面积也相当宽敞了。我一直都很期待来这里参加我们的年度会议，而且非常喜欢这里的地理位置。它位于市中心，去哪儿都很方便，但又足够远离喧嚣。 （原文） From the minute I walked in the door, the smell of the hotel was amazing! I loved that all the Christmas decorations were up when we got there. The staff welcomed us when we walked in, check in and check out staff were so friendly, and my room was extremely clean and well stocked. Not to mention the room size is phenomenal. I always look forward to staying here for our annual conference and love the location. Centrally located to everything, but far enough away to not deal with the nonsense.

（由 Google 翻译）地理位置优越，房间景色也很不错，但总体而言，这次入住体验与价格不太相符。房间干净舒适，但略显陈旧，而且还有一些额外收费，让人感觉性价比不高。员工很有礼貌，但服务有时比较慢。总的来说，这次入住体验并不算差，只是没有达到我预期中与价格相符的惊艳程度。 （原文） Great location and the rooms offer really nice views, but overall the stay didn’t fully justify the price. The room was clean and comfortable, but a bit dated, and there were extra fees that made the value feel off. Staff were polite, but service could be slow at times. Not a bad stay at all, just not the standout experience I expected for the cost.

（由 Google 翻译）我谨就我于11月10日至12日入住贵酒店期间发生的几起严重问题提出正式投诉。 首先，我预订的是特大床房，但办理入住时却被安排入住双床房。直到我返回前台，出示预订信息并坚持要求入住我已付款的房型后，才最终获得正确的房间。这一错误给我造成了不必要的麻烦，也反映出贵酒店对客人预订的疏忽。 其次，更重要的是，我发现退房后，我的信用卡在未经我同意或授权的情况下被扣款58美元。办理入住时，工作人员只要求我提供信用卡信息，并未告知我任何费用、押金或其他额外收费。当我致电酒店询问时，被告知这是一笔“酒店服务费”，但在此之前或入住期间，酒店从未向我提及过这项费用。 在未事先告知的情况下向客人收费是极其不合理的，在我看来，这构成了一种欺骗性且不可接受的行为。如果一家酒店可以收取 58 美元而不事先告知，那么它又有什么理由不收取 5,800 美元或 58,000 美元呢？收费透明是酒店服务的基本要求。 鉴于上述问题，我要求： 全额退还未经授权的 58 美元费用，以及 解释为何从未事先告知该费用。 我希望贵公司管理团队能够尽快回复并解决问题。感谢您的关注，期待您的回复。 （原文） I am writing to file a formal complaint regarding several serious issues that occurred during my recent stay at your hotel from November 10 to November 12. First, although I booked a king-bed room, I was given a twin-bed room upon check-in. Only after I went back to the front desk, showed my reservation, and insisted on the room type I paid for, was I finally provided the correct room. This mistake caused unnecessary inconvenience and reflects a lack of attention to guest reservations. Secondly, and more importantly, I discovered that after I checked out, my credit card was charged $58 without my knowledge or authorization. During check-in, the staff only asked for my credit card but did not inform me of any fees, deposits, or additional charges. When I called the hotel for clarification, I was told this was a “hotel fee,” yet this fee was never disclosed to me at any point before or during my stay. Charging guests without informing them in advance is highly unreasonable and, in my view, constitutes deceptive and unacceptable practice. If a hotel can charge $58 without disclosure, what prevents it from charging $5,800 or $58,000? Transparency in fees is a basic requirement of hospitality service. Given the above issues, I request: A full refund of the unauthorized $58 charge, and An explanation of why the fee was never disclosed at any point. I expect a prompt response and resolution from your management team. Thank you for your attention, and I look forward to hearing from you soon.

（由 Google 翻译）我非常喜欢这家酒店。景色美极了。房间舒适、通风、宽敞，床铺也很棒。不过，这些在大多数不错的酒店都能找到。但另一方面，服务……简直是无可挑剔。我最想表扬两个人——西蒙娜，她特意帮我安排了视野最好的房间，而且非常友善周到；还有伯纳德。伯纳德提供的信息非常宝贵。他耐心解释、指点，还帮我预订。多亏了伯纳德，我才得以参加有史以来最棒的芝加哥建筑游船之旅。即使在如今这个数字化时代，仍然有人在用心打造最佳体验，这真是太棒了。 （原文） I totally loved the hotel. The view was amazing. The room was nice, airy, spacious, great bedding. But you can find those things in most good hotels. On the other hand the service…. It was something else. There are two people I want to praise the most - Simona, who went out of the way to offer the room with the best view and was exceptionally nice and courteous and Bernard. The information I got from Bernard was invaluable. He took his time to explain, point out, and help with reservations. Thanks to Bernard I got on the best architectural cruise in Chicago ever. It is great that despite our digital world people are still making the experience the best

（由 Google 翻译）这是我住过的最喜欢的酒店之一。房间视野极佳，可以俯瞰河滨步道，地理位置更是无可挑剔。员工非常友善热情，乐于助人。景色优美，房间舒适，服务一流，地理位置优越。选择这家酒店绝对不会错。 （原文） One of my favorite hotels I have ever stayed at. We had an amazing view over the river walk and the location cannot be beat. The staff was so nice and helpful. Great views, great rooms, great service, great location. You cannot go wrong with this hotel.

（由 Google 翻译）我和丈夫经常去芝加哥探亲，过去五年我们一直住在丽思卡尔顿酒店。但在读到芝加哥市中心万丽酒店的所有好评后，我们决定在今年五月尝试一下——今年我们已经来了三次了！ 从我们下车的那一刻起，代客泊车团队就热情地迎接了我们，为我们的入住体验奠定了基调。我们遇到的每一位员工都专业热情，乐于解答我们的任何问题或要求。真正令人印象深刻的是前台工作人员——TJ、Judy 和 Manal。她们每个人都竭尽全力确保我们得到所需的一切。尤其是 Manal，她的善良、专业和真诚的关怀给我们留下了深刻的印象。她总是让我们感到被重视，就像在家一样。 酒店本身地理位置优越，靠近芝加哥的许多热门景点，但真正让这里与众不同的是这里的工作人员。在体验了团队，尤其是TJ、Judy和Manal的优质服务和关怀之后，我们决定，以后每次回芝加哥，这里都是我们的首选。 感谢万丽团队，让我们的每一次入住都如此难忘——你们真的赢得了我们的心！ （原文） My husband and I have been traveling to Chicago often to visit family, and for the last five years we always stayed at The Ritz-Carlton. But after reading all the wonderful reviews about the Renaissance Chicago Downtown Hotel, we decided to give it a try this past May—and we’ve already returned three times this year! From the very first moment we pulled up, the valet team greeted us warmly and set the tone for our stay. Every staff member we encountered was professional, welcoming, and eager to help with any questions or requests. What truly stood out were the incredible front desk staff—TJ, Judy, and Manal. Each of them went above and beyond to make sure we had everything we needed. Manal, especially, impressed us with her kindness, professionalism, and genuine care. She always made us feel valued and at home. The hotel itself is in a fantastic location, close to so many of Chicago’s best attractions, but it’s really the people here that make it special. After experiencing the level of service and care from the team, especially TJ, Judy, and Manal, we’ve decided this is the only place we’ll stay whenever we return to Chicago. Thank you to the Renaissance team for making each of our stays so memorable—you’ve truly won our hearts!

（由 Google 翻译）我在芝加哥市中心万丽酒店度过了一段美好的时光。酒店地理位置优越，位于市中心，步行即可到达河畔、千禧公园、购物中心和众多一流餐厅。酒店本身现代时尚，从您步入的那一刻起，就弥漫着清新高档的氛围。 一切都一尘不染，对清洁细节的关注尤为突出。我的房间宽敞舒适，设计时尚现代，既温馨又奢华。 工作人员专业周到，让整个入住体验变得顺畅无阻。从入住到退房，一切都顺畅而温馨。 总而言之，如果您正在寻找一家干净、现代且位于芝加哥市中心的酒店，这里是您的不二之选。下次旅行我一定会再次入住！ （原文） I had a fantastic stay at the Renaissance Chicago Downtown Hotel. The location could not be better—right in the heart of the city, within walking distance to the river, Millennium Park, shopping, and plenty of great restaurants. The hotel itself feels modern and stylish, with a fresh, upscale vibe from the moment you walk in. Everything was spotless, and the attention to detail in cleanliness really stood out. My room was spacious, comfortable, and designed with a sleek, contemporary touch that made it feel both inviting and luxurious. Staff were professional and attentive, making the whole experience seamless. From check-in to check-out, everything was smooth and welcoming. Overall, this is a perfect choice if you’re looking for a clean, modern, and centrally located hotel in Chicago. I’ll definitely be returning on my next trip!

（由 Google 翻译）我们在芝加哥市中心万丽酒店（Renaissance Chicago Downtown Hotel）的独立日周住宿体验棒极了，满意度高达99%。以下几个亮点让我们的体验难以忘怀： 1. 我们非常感谢酒店的夜间升级奖励，这让我们得以入住一间可以欣赏迷人河景的转角套房。 2. 房间干净整洁，营造出非常舒适的环境。 3. 大堂设计精美，时尚温馨。 4. 俱乐部酒廊虽然菜品种类不多，但提供高品质的美味佳肴。早餐时段人潮拥挤，但工作人员高效专业地处理了客人，我们对此深表感谢。 唯一不足的是，入住时没有解释每晚30美元的目的地费用（包含15美元的每日酒店消费额度）。遗憾的是，我们在入住时并没有被告知这一点，直到入住第三天才从之前一位客人的点评中得知。我们询问前台后，被告知积分每天中午到期，不可结转——这一点确实应该在入住时明确说明，以确保客人能够充分利用这项优惠。 除此之外，我们的体验非常棒，以后很乐意再次光临。感谢您的热情款待！ （原文） Our stay during the Independence Day week at the Renaissance Chicago Downtown Hotel was absolutely fantastic and 99% satisfying. A few highlights that made our experience memorable: 1. We truly appreciated the Nightly Upgrade Rewards, which allowed us to stay in a corner suite with a stunning river view. 2. The room was clean and well-organized, creating a very comfortable environment. 3. The lobby was beautifully designed with a stylish and welcoming atmosphere. 4. The Club Lounge, although not extensive in food variety, offered high-quality and delicious selections. It was quite busy during breakfast hours, but the staff handled the crowd efficiently and professionally, which we really appreciated. The only 1% downside was the lack of explanation at check-in regarding the $30 destination fee per night, which includes a $15 daily hotel credit. Unfortunately, we were not informed about this at check-in, and only learned about it from a previous guest’s review on the third day of our stay. Upon asking the front desk, we were told that the credit expires at noon each day and does not roll over — something that really should be clearly explained at check-in to ensure guests can make full use of the benefit. Aside from that, we had a truly wonderful experience and would gladly return in the future. Thank you for the great hospitality!

（由 Google 翻译）酒店美得令人难以置信！这是我们第二次入住，每次工作人员都竭尽全力满足我们的每一个要求，甚至更多。这是我们住过的最舒适、最放松的一次。酒店地理位置优越，我们入住的是一间可以欣赏河景的豪华套房。我们强烈推荐这家酒店，迫不及待地想再来！ （原文） INCREDIBLE and beautiful hotel! It was our second stay and both times the staff went above and beyond to meet our every request and then some. It is one of the most comfortable and relaxing stays that we've ever had. It is in an amazing location and we had a magnificent suite with a river view. We highly recommend this hotel and cannot wait to be back!

（由 Google 翻译）我们在市中心万丽酒店度过了一段美好的时光。酒吧和公共区域都很棒——整个酒店的氛围和服务都很棒。唯一的缺点是房间需要翻新一下，因为它们仍然采用传统的浴缸上方淋浴的设计。总的来说，这是一次很棒的住宿，一定会再来的！ （原文） We had an amazing time at the Marriott Renaissance Downtown. The bars and common areas are fantastic — great atmosphere and service throughout the hotel. The only downside is that the rooms could use a bit of updating, as they still have the traditional shower-over-tub setup. Overall, a great stay and would definitely return!

（由 Google 翻译）我对芝加哥市中心万丽酒店的体验非常失望。我们通过电话取消了预订，但酒店仍然收取了未入住费，并且拒绝取消。 当我再次联系酒店时，他们告诉我系统中“没有记录”，所以费用仍然有效。他们没有进行任何调查，没有丝毫灵活处理，也没有任何补偿措施。作为一家万豪旗下的大型商务酒店，这种做法显得非常生硬和冷漠。 我的团队经常前往芝加哥，多年来我们也为万豪酒店带来了很多业务，但这次的经历让我们决定以后不会再入住这家酒店，我们会选择其他酒店。附近还有其他酒店，例如芝加哥威特酒店（希尔顿旗下酒店）和芝加哥朗廷酒店，它们的整体体验和服务都远胜于这家。 如果您是经常出差的商务人士，并且期望获得可靠的服务和公平的待遇，我建议您在预订这家酒店之前三思。 （原文） I had a very disappointing experience with the Renaissance Chicago Downtown. We had a reservation that was canceled by phone, yet the hotel still charged a no-show fee and refused to remove it. When I followed up, I was told there was “no record” in their system, so the charge would stand. No real effort to investigate, no flexibility, and no goodwill gesture. For a major business hotel under the Marriott brand, this felt rigid and dismissive. My team travels to Chicago regularly and we’ve directed a lot of business to Marriott over the years, but after this experience, we will not be staying at this property again and will be taking our business elsewhere. There are other hotels in the same area, like theWit Chicago, a Hilton Hotel, and The Langham, Chicago, which offer a much better overall experience and service. If you’re a frequent or corporate traveler expecting reliable service and fair treatment, I would think twice before booking here.

（由 Google 翻译）地理位置优越，服务一流。抵达时接待非常热情。认可我的万豪身份。休息室非常适合享用早餐和晚餐/小吃。地理位置优越，步行即可到达主要景点。非常安全干净！我们还会再来的。 （原文） Great location and excellent service. Greeting upon arrival was very nice. Recognized my Marriott status. Lounge is very nice for breakfast and dinner/snack. Location is great for walking to the main sites. Very safe and clean! We will return.

（由 Google 翻译）几个月前我和几个朋友住在这里。酒店员工的服务很棒，而且非常热情周到。 我喜欢酒店的位置，因为它位于市中心，我们可以轻松地游览和游览这座城市。 我主要不满的是，房间比我们预期的要小，价格也比较贵。此外，房间里很暗，这可能是因为我们面朝的方向。 此外，屋顶酒吧也只能说是还行。 不过，我很喜欢这里的员工！ （原文） I stayed here with a few friends a couple months back. The service from the hotel staff was great and they were very accommodating. I liked the location cause it was central and we were able to tour and navigate the city easily. My main critic is that the rooms were smaller than we expected for the price. Additionally, it was very dark in the room which could be due to the direction we were facing. Additionally the rooftop bar was okay at best. Love the staff though!

（由 Google 翻译）房间非常漂亮干净，位于市中心的绝佳地段。附近有不错的餐厅。虽然电梯和房间都比较小，但这也是市中心的特色。大堂很小。员工友善。安静豪华的装修。房间本身没有任何问题。我唯一的抱怨是停车不太方便。酒店旁边是一个公共停车场，每天63美元。与其说是价格/位置的问题，不如说是周围有无家可归的人。把车停在那里感觉不太安全。不过酒店本身很不错。我还会再来的。 （原文） Very nice and clean room and in a great part of the downtown area. Good restaurants nearby. Smaller elevators and room, though, but that comes with being downtown. Very small lobby. Nice staff. Quiet and luxurious finishes. No issues at all with the room itself. My only complaint is that the parking wasn’t great. It’s a public lot next to the hotel and is $63/day. More an issue of the homeless people around my stuff than the cost/location. Didn’t feel the safest leaving my car there. The hotel itself was nice, though. I would go again.

（由 Google 翻译）住宿体验棒极了。房间非常干净，城市景观一览无余。床和枕头非常舒适。冰箱和迷你吧储备充足。服务很棒。酒店内和附近有很多餐厅。强烈推荐Cerise Rooftop的迷人夜景。河滨步道和千禧公园距离酒店仅两三个街区。对于喜欢冒险的步行者来说，步行20到30分钟即可轻松抵达湖畔、海军码头和西尔斯大厦。 （原文） Awesome stay. Rooms were very clean with a fantastic view of the city. The bed and pillows were very comfortable. The fridge and mini-bar were well stocked. Service was great. Plenty of dining in the hotel and in the immediate area. Highly recommend the stunning view of Cerise Rooftop at night. Riverwalk and Millennium Park, are only two to three blocks away. For the adventurous walkers, the lake front, Navy Pier and Sears Tower are easily walkable in 20 to 30 minutes.

（由 Google 翻译）很棒的住宿体验——芝加哥马拉松跑者的完美之选！ 我们在这家酒店度过了一段美好的时光。房间舒适有趣，还配备了遮阳伞和瑜伽垫。工作人员非常友好。 酒店地理位置优越——距离芝加哥马拉松起跑线仅4个街区，距离2英里赛程的观众区仅1个街区，方便跑者和支持者。酒店也靠近主要的旅游景点。 步行范围内有很多餐饮选择，酒店的Miss Ricky's餐厅提供无麸质食品，这是一个很大的优势。 酒店提供车库停车或代客停车服务，需额外付费。 需要注意的是：附近有火车经过，所以对于睡眠较浅的人来说可能会有点吵。不过，酒店提供耳塞，这很贴心。 总而言之，无论您是来芝加哥参加马拉松比赛，还是只是想住在芝加哥主要景点附近，这家酒店都是一个不错的选择。 （原文） Great stay - Perfect for Chicago Marathon Runners! We had a great experience at this hotel. The room was fun and comfortable, also included an umbrella,and yoga mat. Staff was friendly. Location is excellent - just about 4 blocks from the Chicago Marathon starting line, and only 1 block away from the mile2 spectator area, making it convenient for runner and supporters alike. Is also near to main tourists attractions. There are plenty of food options within walking distance, and the hotel's restaurant Miss Ricky's, offer gluten-free options, which was a big plus. Parking is available via garage or valet parking for a fee. One thing to note: the train runs nearby, so it might be a bit noisy for light sleepers. However, the hotel provide s earplugs, which was a thoughtful touch. Overall, was a great choice whether you're in town for a Marathon or just looking to stay near Chicago's main attractions.

（由 Google 翻译）从入住到离开，整个过程都令人印象深刻。客房现代舒适，设计精巧，设施齐全，工作休闲两相宜。员工热情周到，始终竭尽全力确保客人宾至如归，倍感贴心。 公共区域充满活力，维护良好；餐饮选择丰富多样，提供优质美食和热闹的氛围。酒店地理位置优越，方便前往附近的餐厅、商店和市中心景点。对于追求舒适、时尚和卓越服务的旅客而言，这里无疑是理想之选。 （原文） A truly impressive stay from beginning to end. The rooms are modern, comfortable, and thoughtfully designed, with amenities that make both work and relaxation easy. Staff members are attentive, upbeat, and consistently go out of their way to ensure guests feel welcome and well cared for. Common areas are vibrant yet well-maintained, and the dining options are excellent, offering quality food and a lively atmosphere. The location is especially convenient, with easy access to nearby restaurants, shops, and downtown attractions. An excellent choice for travelers seeking comfort, style, and outstanding service.

（由 Google 翻译）超棒的早午餐体验！我和男友在芝加哥旅行期间入住了维珍酒店，并在酒店餐厅享用了早午餐。食物美味可口，摆盘精美，餐厅氛围活力四射，时尚雅致。 服务人员热情周到，让整个用餐体验更加完美。我们尤其喜欢餐厅的现代设计和热闹氛围——是周末在芝加哥享用早午餐的理想之选。我们一定会再次光顾！ （原文） Great brunch experience! My boyfriend and I visited The Virgin Hotels Chicago during our trip and went for brunch at the hotel’s restaurant. The food was delicious, beautifully presented, and the atmosphere was vibrant and stylish. The staff was friendly and attentive, making the whole experience even better. We especially loved the modern design and the lively vibe of the place — perfect for a weekend brunch in the city. Definitely a spot we’d love to come back to!

（由 Google 翻译）房间是那种典型的“处女”风格，有点时髦，有点古怪，但仍然很有品味，也很舒适。和大多数市中心酒店一样，房间不大，但卧室区域与入口/更衣/浴室区域之间用推拉门隔开。这扇门非常贴心，因为我和妻子起床时间不一样。浴室/更衣区有独立的淋浴间和卫生间（奇怪的是，马桶水是热的。我靠在水箱上捡东西时，感觉水箱里全是热水。我一直没来得及问工作人员原因。），同时还留出了宽敞的更衣区，配备了洗手池、梳妆台和衣柜。 床很舒服，电视有很多频道，还预装了一些应用程序，可以观看自己喜欢的节目。 房间唯一的不足之处是只有咖啡，但只有一个烧水壶，没法自己煮咖啡。不过茶很好喝。 客房服务我只点了早餐，还不错。鸡蛋要30美元，但如果你不想穿衣服怎么办？ 酒店员工友好热情，乐于助人。 虽然不是我住过的最好的酒店，但如果咖啡的问题是我唯一的不满（楼下就有一家7-11便利店，我还能忍受）， 如果它还是维珍集团旗下的酒店，我会再次入住，但我听说它已经易主，即将更换业主。 （原文） Room had the usual "virgin" little bit hip, little bit odd but, still tasteful and comfortable. Like most downtown city hotels the room was small but, had a bedroom area separate from the entrance/ dressing/ bathroom part of the room divided by a sliding door. The door was a very nice touch being my wife and a had to wake up at different times. The bathroom/ dressing area had separate shower and toilet closets (odd fact, the toilet water was hot. Leaned against the tank to pick something up and felt the tank was filled with hot water. Never got around to asking the staff why that was.) while allowing for a large area dressing area complete with sink, make up table, and closets. The bed was comfy and the tv had a good amount of channels and preloaded apps so you could watch your own programming. The only strike I can give the room is there was coffee but, with just a kettle no way to make it. The tea was good though. Room service I only had breakfast but, it was fine. $30 for eggs but, what'cha gonna do if you don't want to get dressed? The hotel staff was friendly and helpful. Not the nicest hotel I've ever stayed in but, if that minor coffee issue is my only complaint (there was a 7-11 downstairs, I survived) I'd stay there again if it were staying a Virgin property but, I heard it was sold and changing owners soon

（由 Google 翻译）房间和整体氛围还不错；床很舒服，但与宣传/评论不符。这家酒店就像万豪旗下的文艺复兴酒店一样。地理位置优越，靠近瑞格利球场。但有一个缺点：毛巾很脏，清洁度令人怀疑。 （原文） Rooms and overall ambiance were okay; very comfy beds but didn’t live up to the hype/ reviews. This hotel is just like the Renaissance hotels — also owned by Marriott. Location is excellent for Wrigley Field. One drawback: very dingy towels make cleanliness questionable.

（由 Google 翻译）我们在扎卡里酒店住了两晚，并从那里探索了芝加哥。我们的房间可以直接看到瑞格利球场的主场。瑞格利维尔离芝加哥市中心稍远，但交通便利。酒店非常漂亮，设计精美——一切都以瑞格利球场为灵感！强烈推荐！ （原文） Haben zwei Nächte im Zachary verbracht und von dort Chicago erkundet. Wir hatten ein Zimmer mit direkten Blick auf die Homebase vom Wrigleyfield. Wrigleyville liegt etwas abseits von Downtown Chicago, aber wir haben alles easy erreicht. Das Hotel ist wirklich sehr schön und mit viel Liebe gestaltet - alles angelehnt an das Wrigley Field! Top Empfehlung!!!!

（由 Google 翻译）一家漂亮、干净、景色绝佳、位置优越的酒店。它既有老式上流社会的氛围，又不失现代感。 酒店就在瑞格利球场对面。离地铁站也只有一条街，我去看演出的时候就在那里。而且离小马餐厅（Small Cheval）也只有几步之遥。还能要求什么呢？ 哦，对了，我住的是顶楼，可以欣赏城市景观。所以我觉得你也可以试试。 （原文） A beautiful hotel, that is clean, with amazing views and location. It has a old upper class feeling while feeling modern. It's across the street from Wrigley Field. It was a block away from Metro, where I went for a show. And down the block from Small Cheval. What more can you ask for. Oh an I got a City view on the top floor. So I guess you could ask for that too.

（由 Google 翻译）我记得这是我们第三次入住了，每次体验都非常棒。工作人员非常友好热情。酒店很漂亮，氛围也恰到好处。没错，价格稍微贵了一点，但对我来说，为了这次体验，一切都值了。期待下次入住！ （原文） This stay was our third time I believe and every time we’ve been here it’s been outstanding. The staff is super friendly and accommodating. The hotel is beautiful and the vibe is on point. Yes, it’s a little more expensive but to me it’s worth it for the experience. Look forward to the next!

（由 Google 翻译）这真是一次愉快的体验。入住手续办理便捷，热情周到，他们还允许我提前入住，没有遇到任何常见的不便。我们的房间一尘不染，宽敞、干净、舒适。休息室非常适合工作或思考生活；氛围和装饰给人一种丰富而知性的感受，如果这说得通的话。我一定会再来的。真是精致极了。 （原文） It was truly a pleasurable experience. Check in was easy and welcoming, they allowed me early check in with none of the usual inconveniences. Our room was immaculate, spacious, clean, and comfortable. The lounge was so lovely to work or contemplate life; the ambiance and decor felt rich and intellectual if that makes sense. I would definitely go back. Just exquisite.

（由 Google 翻译）在瑞格利球场对面的这家酒店住得很愉快。他们全天提供免费咖啡和茶，而且酒店还举办了一些活动，不过我们什么都没参加。淋浴也很棒。附近有几家餐厅，主要是酒吧和体育酒吧。 （原文） Lovely stay at this hotel across from Wrigley Field. They had free coffee and tea all day, and there were activities, although we didn’t attend any. The shower was really nice too. There’s a few restaurants nearby, mostly pubs and sports bars.

（由 Google 翻译）令人遗憾的是，上次我们发现它已经今非昔比了。过去一年里，我们注意到它的服务质量有所下降。我们每年至少入住这家酒店两次，但我们发现餐厅服务糟糕透顶，员工似乎对当地情况一无所知，前台工作人员态度冷漠，似乎对旅游业一窍不通…… 房间虽然宽敞，但大多令人不适。上次入住时，床的两侧甚至连个床头柜都没有。我们需要不停地索要毛巾，而且浴室也需要彻底清洁……这让我们很失望，因为我们以前很喜欢这家酒店…… 餐厅年久失修，座椅破旧不堪，餐厅员工也没有接受过培训，无法为一家标榜五星级的酒店提供优质服务…… 我们非常失望地离开了…… （原文） Sadly, last time we realized that it is not the same thing it used to be. Over the last year we’ve noticed its decline in service. We used this hotel at least twice a year, and we’ve been noticed that the restaurant service is terrible, the personal doesn’t seem to have any experience in the area, the front desk staff is unfriendly, it seems they don’t have any knowledge about tourism….. The rooms although spacious are mostly uncomfortable ,, last time there was not bedside table either side of the bed. Ee needed to ask constantly for towels, and to realky clean the bathroom……. Is sad because we used to liked this hotel… The restaurant is neglected, the seats are broken and look old , and the restaurant staff isn’t trained to provide good service for a hotel that's supposed to be a 5 starts….. We left disappointed extremely disappointed…..

（由 Google 翻译）我对出版社民宿（The Publishing House Bed & Breakfast）的痴迷难以言表！我的婚礼周末在这里举办了婚礼派对和一些家人，我的迎新派对也在这里举行。 这里每个地方都充满魅力，细节之处也处处体现着周到的关怀。枕头和床上用品是我住过的所有酒店或度假屋中最舒适的。所有客人都对他们的住宿体验赞不绝口！ 每天早晨的早餐都美味可口，精心准备。金伯利和她的员工真是个独一无二的人。他们的热情周到让我们的婚礼显得格外特别。 无论您是计划婚礼庆典，还是想找个基地探索芝加哥，或者只是想在这座城市享受一次独特的过夜体验，这里都会超出您的预期！出版社民宿为我们留下了难忘的回忆。我强烈推荐！ （原文） There are not enough words to describe how obsessed I am with The Publishing House Bed & Breakfast! I hosted my bridal party and some family members here for my wedding weekend and also held my welcome party here. There's so much charm and thoughtful details in every single space. The pillows and bedding were hands down the most comfortable I've ever experienced in any hotel or vacation rental. All my guests were raving about how incredible their stay was! The breakfast each morning was delicious and beautifully prepared. Kimberly and her staff are truly one in a million. Their warmth and attentiveness made our celebration feel extra special. Whether you're planning a wedding celebration, need a home base for exploring Chicago, or simply want a unique overnight experience in the city, this place will exceed your expectations! The Publishing House created memories we'll treasure forever. I cannot recommend it enough!

（由 Google 翻译）我们四月份在这里住了四晚，非常享受！房间和员工都热情友好。我们的房间非常棒，一切都很干净，浴室配备了高端洗漱用品。 早餐选择丰富，我很喜欢管家厨房提供的咖啡/茶水间，可以作为深夜饮品。 地理位置优越，位于时尚街区，步行可达。下次我们再来这座城市，一定会再次入住。 这里也是举办活动的绝佳场所！ （原文） We stayed here in April for four nights and thoroughly enjoyed our stay! The space and staff are warm and inviting. Our room was fantastic, everything was clean and the bathroom was stocked with high-end toiletries. Breakfast options were good and I appreciated the butler’s pantry coffee/tea station for a late night beverage. Walkable location in a trendy neighborhood. We would definitely stay again on our next visit back to the city. This would also be a fantastic space to host an event!

（由 Google 翻译）就这个价位来说，我真的非常满意。房间舒适、干净、设施齐全，员工友善，入住/退房手续简便快捷，环境安静，地理位置优越。因为赶时间，我没吃免费早餐，但隔着一层楼就能闻到香味。下次肯定还会入住。 （原文） For the price, I was really impressed. Comfortable, clean, well-appointed room, friendly staff, easy check-in/out experience, quiet, great location. I did not eat the complimentary breakfast as I was in a hurry but it smelled really good from a floor away. Would absolutely stay again.

（由 Google 翻译）我们在出版社酒店度过了非常愉快的时光。从房间的装饰到公共区域和管家餐具室的每一个细节，都体现了酒店的用心和周到。 早餐美味可口，每天都有不同的热菜菜单，服务也棒极了。 下次来芝加哥，我们一定会把出版社酒店列入首选！ （原文） We had a delightful stay at the Publishing House. Every touch feels so intentional and well curated from the room decor to all of the touches in the common areas and butlers pantry. Breakfast was delicious with a new menu of hot cooked options for every day of our stay and the service was just fantastic. We will absolutely be putting Publishing House in the top of our Chicago rotation on future visits!

（由 Google 翻译）我们全家去芝加哥度假。这家住宿很棒，房间很棒，Kimberly 帮我们预订房间时也非常热情。早餐种类丰富，食物也很美味。以后我再来芝加哥的时候一定会再次入住 The Publishing House。 （原文） We had a family holiday to Chicago. This was a great place to stay, the rooms were fantastic and Kimberly was super helpful in booking our stay. The choice of breakfasts was great and the food was delicious. Will return to The Publishing House any time I am in Chicago.

（由 Google 翻译）这家出版社是我们婚礼期间的大本营、酒店房间和彩排晚宴场地。金伯利和她的团队竭尽全力，确保我们入住期间温馨舒适、宾至如归，一切都顺畅无阻。我们的宾客至今仍对这家民宿赞不绝口，我们也为能与亲朋好友分享这处空间而感到无比自豪。强烈推荐这家民宿！ （原文） The Publishing House served as our home base, hotel block, and rehearsal dinner space for our wedding. Kimberly and her team went above and beyond to ensure our stay was warm, welcoming, and seamless. Our guests are still raving about the B and B and we have so much pride that we were able to share the space with friends and family. Could not recommend this place enough!

（由 Google 翻译）这绝对是我们住过的最好的住宿！这是我们第一次来芝加哥（为了参加ARC音乐节），我们想住得离联合公园和西环路近一些……偶然发现了这家民宿，铺天盖地的好评深深吸引了我们。无数人称赞这里氛围良好，还有那种温馨的“社区”氛围，让我们对预订充满信心。我们非常庆幸自己预订了这家民宿。一切都完美无缺——从提前入住，到宽敞整洁的客房（配有我们最爱的Malin + Goetz香皂！），到三楼舒适的灵活空间，到新鲜创意的每日早餐（每天都有新鲜出炉的……比如有一天会有墨西哥辣味玉米片、咸味华夫饼、炒土豆泥、煎饼），到管家厨房随时供应的美味小吃和糕点，到热情好客的员工，当然还有——安格斯和路易（它们俩是世界上最乖巧、最有礼貌的哈巴狗）！我们简直赞不绝口！这家酒店的设施一流——坦白说，比我们住过的任何一家精品酒店都要好——我们迫不及待地想再去芝加哥，再次入住这家出版社！10/10！谢谢🤩 （原文） Absolutely the best accommodations we have EVER had the opportunity to enjoy! This was our first time in Chicago (for ARC music festival) and we wanted to be close to Union Park and the West Loop…by chance, we found this bed & breakfast and the overwhelmingly positive reviews hooked us. The numerous mentions of good vibes and a warm, “community” feel made us feel confident booking. We’re so glad we did. Everything was perfect — from accommodating an early check in, to the spacious and well appointed room (with our favorite Malin + Goetz soaps!), the cozy flex space on the third floor, the fresh & inventive daily breakfast (every day something new…one day chilaquiles, savory waffle, scramble with hash, pancakes), the delicious treats and pastries available at all hours in the butlers pantry, the warm and welcoming staff, and of course — Angus and Louie (the most well behaved and mannered pugs)! We could go on and on! This is a top notch facility — quite frankly, better than any boutique hotel we’ve stayed at — and we can’t wait to return to Chicago and stay at the Publishing House again! 10/10! Thank you 🤩

（由 Google 翻译）我每晚花了将近450美元，却几乎一无所获。入住时，酒店首先问我是否需要在原价基础上加价100美元升级，我当然拒绝了。然后，酒店竟然还大胆地要收3美元的瓶装水费。这感觉太贪婪了，酒店只想赚钱，而不是提供优质的服务。 我的房间又小又暗，在一个角落里，完全没有无线网络。而且，房间门几乎挡不住走廊里的噪音。 而且，房费里没有夜床服务，也没有全套早餐。只有一张20美元的代金券，可以去一家普通的餐厅，勉强够吃一顿简单的早餐。 此外，酒店没有浴缸，只有一个水压很差的淋浴间。我以前住过比这里好得多的酒店，价格只有这里的一半。 唯一的优点是房间干净，床也很舒服。 （原文） I paid nearly $450 a night and got nearly nothing for it. The first thing I was asked when checking in was if I wanted an upgrade for $100 a night on top of what I already paid, I of course rejected it. Then the hotel had the audacity to try to charge $3 for water bottles. It just felt greedy and a hotel more interested in taking my money instead of offering great service. The room I got was small and dark. In a corner with absolutely no wiev. Also the door to the room bearly kept noise from the corridor out. Also no turn down service or full breakfast included in the price. Just a $20 voucher to a mediocre restaurant, which bearly covered the cost of a light breakfast. Furthermore no bathtub. Just a shower with terrible water pressure. I have had way better hotel experiences for half the cost. The only plus was that the room was clean and the bed was comfortable.

（由 Google 翻译）我入住的是芝加哥希尔顿伦敦豪斯酒店，这家酒店真是顶级之选。地理位置优越，景色迷人，从上到下都一尘不染——我的入住体验堪称完美，完全符合五星级标准。（一个小建议：以后可以增设美发沙龙和水疗中心！😄） 我特别想表扬一位出色的客房服务团队成员，Equathy，她在9楼工作。虽然因为行程安排，我好几天没见到她了，但当我走出房间的那一刻，她就叫出了我的全名——而我们之前素未谋面。考虑到她每天要接待那么多客人，她如此细致周到、真诚关怀的态度着实让我印象深刻。 她热情、友善、专业，而且心地善良。我还得知她的生日是平安夜，所以我想祝她生日快乐，圣诞快乐。能够当面感谢她，我感到非常荣幸。 像她这样的员工真是难得一见。我衷心希望酒店能够认可她的奉献精神并表彰她——她堪称服务至上的典范。 谢谢你，Equathy。你让我的住宿体验无比难忘，我希望酒店能够看到你带来的巨大价值。❤️ （原文） I stayed at the Hilton LondonHouse Chicago, and this hotel is truly top-tier. Beautiful location, stunning views, and extremely clean from top to bottom — everything about my stay felt like a true 5-star experience. (Small suggestion: add a hair salon and spa one day! 😄) I especially want to recognize an exceptional housekeeping team member, Equathy, who was working on the 9th floor. Even though I hadn’t seen her for a couple of days due to my schedule, the moment I stepped out of my room she greeted me by my full name — and we had never met before. With the number of guests she sees daily, that level of attentiveness and genuine care left such an impression on me. She is warm, kind, professional, and truly a beautiful soul. I also learned her birthday is on Christmas Eve, so I want to wish her a very Happy Birthday and Merry Christmas. It meant so much to thank her in person. Employees like her are rare. I sincerely hope the hotel recognizes her dedication and celebrates her — she is the definition of going above and beyond. Thank you, Equathy. You made my stay unforgettable, and I hope the hotel sees the incredible value you bring. ❤️

（由 Google 翻译）为什么只给两星？酒店位置确实不错，离很多地方都很近，步行即可到达。员工都非常热情友好，乐于助人。房间装修现代精致。那么，为什么只给两星呢？因为这家酒店处处都要额外收费！从水费到景观费，无一例外！除非你想成为众人瞩目的焦点或者对着另一面墙，否则最好一直拉着窗帘。单就地理位置而言，房间的价格根本不值这个价。附近有很多其他选择！而且，水费也要收费！ （原文） Why only two stars? The location is great as its close to so many places and easy walk to things. The staff are all extremely helpful and pleasant. The rooms decor is modern and nicely done. So why the two stars? BECAUSE this hotel will nickel and dime you for everything! From water to views! Be prepared to keep your blinds closed unless you want to be on display or look upon another wall. The rates for the rooms is NOT worth the price just for the location. There's so many other options in the area! And you'll pay for water!

（由 Google 翻译）为了庆祝我的周年纪念日，我预订了按摩和面部护理，期待着一次轻松惬意的高端水疗体验——可惜，结果远非如此。 我到达时（按照要求提前15分钟到达），没有人接待我，我们尴尬地等了一会儿才被接待。我想在服务前喝点茶，但水壶没了，却没有茶。 做面部护理时，蒸汽烫得我脸部难受，即使我要求调整，也不得不自己挪动。护理师的手机连接着音乐，所以每条短信都会“叮”的一声打断护理，让我无法完全放松。她整个过程都相当粗暴，我能清楚地听到附近另一位理疗师打扫卫生和倒垃圾的声音。同样的问题也发生在我的按摩过程中——面部护理师在我躺在按摩床上时还在清洁。 我特别要求重点按摩我的中背部，用力按压。尽管我提醒了两次，但按摩效果基本上就像轻轻的油按摩，几乎没有针对性地进行按摩。 总的来说，这次体验感觉很不专业，远低于我对伦敦之家和风城按摩店的预期。环境、氛围和服务质量都达不到标准。最后，房间试图遮盖墙壁以免受损，但效果确实不佳。 很遗憾，我不会推荐这家水疗中心，也不会想要一张免费报销的优惠券。 别在这里浪费钱了。 （原文） I booked a massage and facial to celebrate my anniversary, expecting a relaxing, high-end spa experience — unfortunately, it was far from that. Upon arrival (15 minutes early, as requested), no one greeted me, and we waited awkwardly before being acknowledged. I wanted to enjoy some tea before my service, but there were no tea options available despite a kettle being out. During my facial, the steam was uncomfortably hot on my face, and even after asking for an adjustment, I had to move it myself. The provider’s phone was connected to the music, so every text message interrupted the treatment with a “ding,” making it impossible to fully relax. She was also quite heavy-handed throughout, and I could clearly hear another therapist cleaning and emptying trash nearby. The same issue happened during my massage — the facial provider was cleaning while I was on the table. I had specifically requested focus on my mid-back with firm pressure. Despite reminding the therapist twice, the massage mostly performed like light oil rubbing with little targeted work. Overall, this experience felt unprofessional and far below the standard I expected from London House and Windy City Massage. The setting, ambiance, and service quality all missed the mark. Lastly, the rooms tried to hide the wall from damage, but definitely did not do a good job. Unfortunately, I cannot recommend this spa nor would I want a voucher for a free reimbursement. DONT WASTE YOUR MONEY HERE

（由 Google 翻译）作为当地人，我和表弟决定入住伦敦之家，享受一段远离工作、孩子和日常压力的放松之旅。结果，这真是我们体验过的最奢华、最宁静的住宿之一！特别感谢为我们办理入住的那位热情友好的女士——她从一开始就让我们感到宾至如归。我们住在20楼，可以欣赏到壮丽的河景，房间一尘不染，床铺也舒适无比。 唯一的小问题是第一天晚上走廊里其他客人有些吵闹，但这并没有影响我们接下来的住宿体验。我绝对会向所有寻求轻松高端体验的人推荐伦敦之家。 说到屋顶，夜景很美，但不知道座位需要预订，这有点不方便——我们不得不像其他人一样等着拍照和找个位置。作为酒店客人，如果能有更多房间就好了。不过，白天的屋顶体验要好得多，而且非常愉快！ （原文） As locals, my cousin and I decided to stay at the London House for a relaxing getaway from work, kids, and everyday stress. It turned out to be one of the most luxurious and restful stays we’ve ever had! A special thank-you to the lovely lady who checked us in — she made us feel very welcome from the start. We stayed on the 20th floor with a stunning river view, and our room was spotless with incredibly comfortable beds. The only minor issue was some noise in the hallway on the first night from other guests, but it didn’t affect the rest of our stay. I would absolutely recommend London House to anyone looking for a relaxing, upscale experience. Regarding the rooftop, the nighttime view is beautiful, but it was a bit inconvenient not knowing that reservations were required for seating — we had to wait around like everyone else just to get a photo and a spot to stand. As hotel guests, it would have been nice to have a bit more accommodation. However, the daytime rooftop experience was far better and highly enjoyable!

（由 Google 翻译）地理位置优越，位于市中心，就在河滨步道对面。非常安全，步行即可到达，所有所需设施触手可及。 Frankie 帮我们规划了第一次来这里度假的安排，他真是太棒了！我跟他说外面很热，他甚至送了一台箱式风扇过来，我们在城里闲逛的时候把房间的空调关了（我们当时是自动模式，而不是开启模式）。 几点小抱怨： 健身房很棒，凉爽宜人，有很多健身器材，非常漂亮……但是！健身房里没有洗手间。洗手间在另一层楼，比较远，或者在你的房间里。 还有一个小问题，而且肯定是针对我们住的大床房（我相信套房会更好）。房间里没有太多地方可以放个人物品。浴室的盥洗台很小，房间里的小架子上摆满了装饰品。房间里有很多空余空间，可以放桌子或架子。但房间看起来很漂亮。 （原文） Beautiful location, in the heart of the city right across from the riverwalk. Very safe, walkable and everything you need is right at your fingertips. Frankie helped us figure out what to do while we vacationed here for the first time, and he was amazing! He even sent up a box fan when I mentioned it was hot out and the room a/c turned off while we were wandering the city (we had it on Auto, not On). A couple complaints: The gym is amazing and nice and cool, has tons of equipment and absolutely lovely... BUT! There is no restroom for folks using the gym. There is one on a different floor far-ish away, or the one in your room. And a relatively minor nitpick and definitely specific to the King Room we got (I'm sure the suites are better). There aren't very many places to put your personal items in the room. The bathroom vanity is tiny, the small shelving available in the room is full of decorative items. Lots of empty space in the room that could have tables or shelves. But the room is lovely to look at.

（由 Google 翻译）我非常喜欢住在伦敦之家酒店。酒店有个小地方可以停车卸行李，不过最好还是让行李员帮忙。大堂在二楼。酒店虽小，但非常漂亮。我觉得员工非常友善，也很乐于助人。房间舒适干净，在我看来略小，但毕竟是芝加哥这样的大城市。床非常舒服。浴室也很现代化，很干净。我们点了客房服务，食物非常美味，而且很快就送到了。酒店位置绝佳，就在瓦克大道和密歇根大道的拐角处，靠近河滨步道。附近有很多景点。 （原文） I loved staying at the london house. There is a small place to pull up and get out and unload ur things but just have the bell man help you. Lobby is second floor. Small hotel but very beautiful. I thought the staff were very nice and helpful with my requests. The rooms are pleasant, clean and comfortable, in my opinion slightly small yes, but it’s chicago big city. Beds are extremely comfortable. I thought the bathrooms were modern and clean. We had room service and food was really delicious and not long wait. The location is perfect right on the corner of wacker and michigan ave by river walk. Close to lots of sight seeing.

这里南边500米就是千禧公园,云门，800米就是芝加哥艺术中心；西边50米是北密歇根大街；北边就是芝加哥河；东边1公里就是密歇根湖，1.3公里就是海军码头了！ 位置非常好，但是开车来的一定注意，这附近停车费很贵：52美元一个晚上! 生意非常好，每天晚上到12点还有人登记，Either check in or check out is very efficent！

环境还是很不错的，就是比之前照片看到的感觉小点。但是服务很周到。

地点很好，左右方便，中餐馆名轩就在附近，服务人员有国人，感觉很亲切。

酒店很干净，早餐不错，到各景点都非常方便！

靠近市中心；附近可购物和观光，有餐厅和酒吧 · 靠近公交站点和火车站 · 驾车可轻松抵达

前台服务很好，就是无线网网速比较慢

房间宽敞视野开阔，环境优雅，很好！

（由 Google 翻译）我们全家从加州飞来参加表亲的婚礼，住在这里真是太棒了！我奶奶九十多岁了，坐轮椅，所以我们需要一些额外的帮助，Arturo真是太好了！他非常友善，动作也很快，帮我们搬运行李，还帮我奶奶拿助行器。他尽心尽力确保我奶奶住得舒服，让我们完全不用操心。服务一流，地理位置也很好，就在市中心，去哪儿都很方便。下次肯定还会再来！ （原文） My family flew in from California for a cousin’s wedding and absolutely loved their stay! My grandmother is in her 90s and wheelchair bound so we needed some extra help and Arturo was so great! He was super kind and swift to take care of our bags and my grandmothers walker. He went the extra mile to make sure my grandmother was comfortable and took all our stress away. Great service and location is right in the heart of downtown so very close to everything. Would definitely stay again!

（由 Google 翻译）我通常不住皇家索内斯塔酒店，但这次是同行团选的。 酒店位置绝佳，附近有很多景点和餐饮选择，步行即可到达所有地方。 房间很棒：宽敞、干净，床也很舒服。房间很安静，虽然能听到走廊的声音。酒店有四部电梯，速度很快，我几乎没等多久。 前台办理入住和退房手续时服务态度都很好，行李员也很棒。 我们在楼下的餐厅/酒吧遇到了不愉快的经历，工作人员无缘无故地态度恶劣。 我推荐这家酒店。 （2025年11月入住） （原文） I don't typically stay at Royal Sonesta hotels, but this was chosen by the group I traveled with. The location is great, with plenty of attractions and food options nearby. Everything was super walkable. The room was nice: spacious, clean. Bed was comfortable. Pretty quiet, although I could hear hallway noise. There are four elevators, and they were fast. I didn't have to wait longer than a couple of minutes for one. Reception was pleasant at check in/ check out. The bell hop was also great. We had an unpleasant experience at the restaurant/ bar downstairs. The staff was just rude for no reason. I would recommend staying here. (Stayed November 2025)

（由 Google 翻译）我们在皇家索内斯塔市中心酒店的住宿体验非常棒。房间宽敞干净，大堂和酒吧区域温馨舒适。酒店员工热情好客，尤其是阿图罗，他每次见到我们都会热情地打招呼，还会抽出时间与我们聊天，一起开怀大笑，真是尽心尽力。我们一定会再次入住这家酒店。 （原文） We have really enjoyed our stay at the Royal Sonesta Downtown. The room is spacious and very clean. The lobby and bar area is warm and inviting. The staff has been very hospitable especially Arturo. He has gone the extra mile by not only greeting us every time we have seen him but also taking the time to speak with us and share a laugh. We will definitely stay here again.

（由 Google 翻译）我和妻子在位于“71 E Wacker Drive, Chicago, IL 60601”的皇家索内斯塔酒店预订了一间河景特大床房。抵达大堂后，前台两位热情友好的工作人员（Sutara 和 Victoria）热情地迎接了我们，还有几位行李员也非常乐于助人。我们和 Sutara 聊得很愉快，她免费帮我们升级到了 16 楼的特大床房加套房！！！我们非常喜欢在这里住了四个晚上（入住时间：10 月 3 日 - 退房时间：10 月 7 日），享受到了服务、地理位置和设施方面的最佳体验。 我们能够舒适地游览很多地方，因为我们位于市中心，所有著名景点都在附近（步行 10-20 分钟即可到达）。客房服务每天都保持着高水平的服务。窗外的景色更是锦上添花（我的天哪！！！）。 （原文） My wife and I booked a King Bedroom with the River View at The Royal Sonesta at "71 E Wacker Drive, Chicago, IL 60601". When we arrived at the Lobby, we were greeted by two very welcoming and kind personnel at the counter name Sutara and Victoria and a couple of Bellhops who were very helpful. We had a lovely chat with Sutara and she upgraded us to the King Bedroom + Suite on the 16th Floor free of cost!!! We absolutely loved staying there for 4 nights (Check in: Oct 3rd - Check out: Oct 7th) and had one of the best experiences of service, location and amenities. We were able to visit so many places so comfortably because we were literally in the heart of downtown and every famous place was really nearby (10-20 mins walk everywhere). The housekeeping maintained the service level everyday. The cherry on the cake was the views from the window (OMG!!!).

（由 Google 翻译）我给这家酒店五星好评。这家酒店非常棒，地理位置和景观都完美！物有所值。前台和电话客服都很棒。客房服务也很棒👍。房间干净整洁，令人惊喜。我强烈推荐这家酒店给所有带宝宝或孩子的客人。皇家奏鸣曲酒店可以为您的宝宝提供打包和玩耍的空间。如果有空位，他们会尽量安排您提前入住，但需要额外付费，非常值得。👍 （原文） I will rate this hotel a high 5 stars. It’s a very nice hotel with a perfect location and VIEW! You get what you pay for. Customer service is great at the front desk and phone conversation. House keeping is also great 👍. The rooms are clean and amazing. I would definitely recommend this to anyone especially with babies or kids. The. Royal Sonata can accommodate you for pack and play for your baby. They will try to accommodate you for early check in if one’s available for a price but well worth it. 👍

（由 Google 翻译）我们的住宿体验非常棒，房间干净整洁，员工也很友好。景色很美。我们的代客泊车员阿图罗简直太棒了，他非常热情周到，像家人一样照顾我和我的男朋友。从入住到退房，他都热情地迎接我们，并帮忙搬运行李到房间。我强烈推荐这家酒店给所有旅行者。 （原文） Our stay was amazing nice and clean with a friendly staff. The view was great.Our valet guy Arturo was absolutely amazing and very helpful to me and my boyfriend he felt like family the way he treated us. From check in to check out he made sure to greet us and help with any luggage that was needed to get transported to our room. I would highly recommend this place for anyone traveling.

（由 Google 翻译）我们在皇家索尼斯塔酒店度过了一段美好的时光！ 每位员工都热情友好，乐于助人，他们合作得非常好。行李员尤其出色，尤其是卢卡斯！他总是耐心地与我们聊天，询问我们是否有任何需要，甚至还推荐了附近很棒的夜宵。像卢卡斯这样的团队成员真的非常出色，提升了整个入住体验。 房间宽敞，浴室舒适，我们非常感谢酒店每日的清洁服务。我们一定会再次入住这里！ （原文） We had a great stay at the Royal Sonesta! Everyone on the staff was friendly and helpful, you can tell they really work well together. The bellmen stood out - especially Lucas! He always took the time to chat, check if we needed anything, and even gave us a great late-night food recommendation nearby. Team members like Lucas make such a difference and really elevate the whole experience. The rooms were spacious, bathrooms were nice, and we appreciated the consistent daily housekeeping. We’d definitely stay here again!

一般

（由 Google 翻译）床很舒服，但他们做了个奇怪的举动，把折叠好的床单盖在羽绒被芯上，而不是真正的被子。除非你要求，否则他们不会提供额外的毛巾。 景色很棒，大堂和房间的装潢也很漂亮。健身区也不错。希望他们能要求客人刷卡才能进入不同的楼层，以增加安全性。 （原文） Bed is comfy but they do that weird thing with the folded sheets over a duvet insert instead of an actual comforter. They also don’t give extra towels unless you request. Views are great and the look of the lobby and rooms are nice. Good fitness area too. Wish they required a key card to enter to the different floors for added security

（由 Google 翻译）酒店大堂令人印象深刻，但可惜的是，房间却不尽如人意。我最初入住的房间没有彻底清洁，而且感觉非常陈旧。朱莉娅非常友善地帮我升级了房间，我对此非常感激——谢谢你，朱莉娅。 然而，升级后的房间也存在问题。淋浴间一直堵塞，尽管我联系了两次，但退房时却被告知维修人员要等我离开才能修理。真是……太方便了。 我当时有很多酒店可以选择，之所以选择这家是因为它是费尔蒙品牌，但这次的体验非常令人失望。我绝对不会再来了。 （原文） The hotel lobby is impressive, but unfortunately the same can’t be said about the rooms. The first room I was assigned wasn’t properly cleaned and felt very dated. Julia was kind enough to upgrade me, which I appreciated — thank you, Julia. However, the upgraded room also had issues. The shower kept clogging, and despite reaching out twice, I was told at checkout that maintenance was waiting for me to leave before fixing it. Wow… how convenient. I had several hotel options and chose this one because of the Fairmont brand, but this experience was very disappointing. I definitely won’t be returning.

（由 Google 翻译）我从未在酒店体验过如此卓越的款待。我组织了一次芝加哥团队旅行，选择入住费尔蒙酒店——它超出了我们的预期。我们遇到的每一位员工都热情友好，乐于助人。房间一尘不染，酒店设施一流。我们还在大堂的Toro餐厅享用了一顿丰盛的团队晚餐，我们的女服务员绝对是我遇到过最好的。我们的住宿体验非常棒，我们迫不及待地想有一天再来。 （原文） I’ve never experienced such exceptional hospitality at a hotel. I organized a team trip to Chicago and chose to stay at the Fairmont—and it exceeded every expectation. Every staff member we encountered was warm, friendly, and incredibly helpful. The rooms were spotless, and the hotel’s amenities were top-notch. We also enjoyed a fantastic team dinner at Toro, the restaurant in the lobby and our waitress was truly the best I’ve ever had. Everything about our stay was outstanding, and we can’t wait to return someday.

（由 Google 翻译）我们通过美国运通精选酒店及度假村预订了这家酒店，原本以为会是一次不错的、高档的体验。结果大错特错。从我们办理入住的那一刻起，一切都糟透了。 第一个房间脏得令人作呕，床单上有污渍（甚至都不知道是咖啡渍、呕吐物还是更糟糕的东西），浴缸又黑又脏，镜子上积满了灰尘，看起来好几周都没擦过了，没有沐浴露，通风口都快要从墙上掉下来了。窗户关不严，所有的USB接口都不能用。就连浴室门都关不上，瓷砖也裂了。就这价格，简直是个笑话。 我们几乎没睡，第二天早上就要求换房。换房花了几个小时，好不容易换到了新房间，结果还是一样糟糕。马桶几乎冲不下去，最后还堵住了。没有冰箱，我们的食物都浪费了，而且……所有的USB接口还是不能用。我们竟然只能在车里给手机充电。 更糟糕的是，隔壁房间施工噪音巨大，砰砰作响，敲敲打打，吵得根本无法休息。不仅如此，我们这层楼还在开会/举办活动，简直像个派对，人们大喊大叫，笑声震耳欲聋，走廊里都能听到回声。 我们尝试在酒店餐厅 Toro 用餐，结果又是一场噩梦。服务员上错了菜，然后消失了二十多分钟。水疗中心附近的洗手间漏水，而且气味难闻。 这家酒店感觉就像个脏兮兮的路边汽车旅馆，却要收取每天 25 美元的“度假费”。退房时，我们发现莫名其妙地多了 35 美元的“湖滨通行证”费用，没人能解释清楚。我打电话给酒店，被转来转去，最后只能留言。 这家酒店陈旧、脏乱，管理一团糟。我完全不明白它怎么会出现在美国运通的“精选酒店及度假村”系列里。我们离开的时候感觉被坑了，筋疲力尽，而且非常失望。奉劝各位，千万别去这家酒店，随便住哪儿都行。 （原文） We booked this place through AMEX Fine Hotels + Resorts thinking it would be a nice, upscale experience. Big mistake. From the second we checked in, everything was downhill. The first room was disgusting and stains on the bedding (not even sure if it was coffee, vomit, or something worse), a tub that was stained black and filthy, a dusty mirror that looked like it hadn’t been cleaned in weeks, no shower gel, and a vent literally falling off the wall. The window didn’t close all the way, and none of the USB ports worked. Even the bathroom door barely shut and had cracked tiles. For what this place charges per night, it’s a total joke. We barely slept and asked for a new room the next morning. It took hours to get moved, and when we finally did, the new room was just as bad. The toilet barely flushed and ended up clogging. There was no fridge, so our food went to waste, and again..none of the USB ports worked. We literally had to charge our phones in the car. To make things worse, there was loud work going on in the room next door with constant banging, knocking, and pounding that made it impossible to rest. On top of that, there was meetings/events happening on our floor that felt more like a party with people yelling, laughing, and screaming so loudly it echoed through the hallway. Tried eating at Toro, the hotel restaurant, and that was another nightmare. The server brought the wrong meal, then disappeared for over 20 minutes. The bathrooms near the spa were flooding and smelled awful. They charge a $25/day “resort fee” for what feels like a dirty roadside motel. When we checked out, we found random $35 “lakeshore pass” charges that no one could explain. I called the hotel, got transferred around, and ended up in voicemail. This hotel is outdated, dirty, and completely mismanaged. I have no idea how it ended up in AMEX’s Fine Hotels + Resorts collection. We left feeling ripped off, exhausted, and disgusted. Do yourself a favor and stay literally anywhere else.

（由 Google 翻译）我强烈推荐所有来芝加哥的游客入住费尔蒙酒店！从抵达酒店到退房，我们的体验都非常棒。酒店位置绝佳，如果可以的话，我强烈建议预订城市景观房。此外，这家酒店是我在繁华都市中心住过的最安静的酒店。唯一的小缺点是，如果您需要迷你冰箱，需要提前预订。这一点我以前从未遇到过，但其实也无关紧要。最后，酒店提供的Lo Labo洗浴用品真是锦上添花，尽显奢华！ （原文） I highly recommend the Fairmont to anyone visiting Chicago! From when we arrived to when we checked out, we had a great experience. The location is outstanding, and I highly recommend getting a city view room if you can. Also, it was the quietest hotel I’ve stayed in, in the middle of a bustling city. The only “con” I would say is that you do have to request a mini fridge if you’d like one. This was something I hadn’t seen before, but it definitely wasn’t a big deal. Lastly, the Lo Labo toiletries were such a nice touch of luxury!

（由 Google 翻译）我们入住这家酒店是为了庆祝结婚十周年。我们从未在任何酒店写过评论。我们觉得他们在这方面做得都差不多，确保房间干净整洁，床铺整理妥当等等。 我和妻子的这次入住体验非常棒。为了庆祝我们结婚十周年，我带妻子去芝加哥费尔蒙酒店，给了她一个惊喜。抵达酒店后，我办理了入住手续。我突然想到，在带她去之前，先去看看房间。 我对房间不太满意，因为我们没有海景房，而这正是我额外付费的原因。前台一位名叫蒂姆的先生为我提供了非常棒的服务。他上楼来看房间，我向他解释说，我们是为了庆祝结婚纪念日，想做一些特别的事情等等。他立刻理解了我的想法，并帮我更换了房间。他带我去了新的房间，确保我满意。房间的景色令人叹为观止，可以俯瞰整个城市。我们回到楼下，他更新了系统，记录了房间的变更。我还有一个要求，就是在我带妻子入住前安排一位室内装饰师来布置房间，他也欣然应允。 多亏了他，我们到达时已经办理了入住手续，房间也打扫得一尘不染，布置得完全符合我们的心意。这次入住体验非常满意，在此特别感谢Tim。下次再来芝加哥，我一定会再次入住费尔蒙酒店。 谢谢！ 友情提示：如果您使用Expedia预订，请注意，Expedia上显示的酒店位置信息有误。建议您在预订前先用谷歌地图搜索目的地。我们当时是用Uber前往目的地的。从酒店开车到河滨步道大约需要13分钟。 （原文） We visited this hotel for our 10 year anniversary. We never leave a review at any hotel. We feel they put in about the same effort which is making sure room is clean, bed is done etc. This experience for me and my wife was incredible. I took my wife out and surprised her for our 10 years by staying at the Fairmont Chicago hotel. When I arrived I checked in. The thought crossed my mind to go and see the room before I take her to it. I was not satisfied with the room as we didnt have the ocean view and that was the main reason I paid extra for. The gentleman I worked with name Tim at the front desk provided me with an amazing service. He came upstairs to see the room and I explained to him this was for our anniversary and wanted to do something specail etc. He right away understood and saw my vision and changed the room. He took me to my new room and made sure I was satisfied with it the view it gave of the city was breath taking. We went back downstairs and he updated his system to reflect the room change. I had another request was to have a decor planner come to decorate the room before I brought my wife to the room and he even took takecare of that. Thanks to him when we arrived we were already checked in and room was beyond cleaned and decorated towards our liking. Our stay was very satisfying with a huge thank you going to Tim. I look forward in visiting Fairmont hotel again whenever we decide to visit Chicago. Thanks, FYI, If you are using Expedia to book, nothing is close expedia is incorrect. Google map your destinations first before u book. We used Uber for our destinations. Riverwalk was 13 minutes drive from Hotel.

（由 Google 翻译）这家酒店位于市中心，是一家典型的三星级酒店。房间设施很普通，基本设施齐全。 我的房间外面有明亮的霓虹灯，导致房间里闪烁不定。房间里电视柜旁边还有一个随意摆放的洗手盆。 工作人员很有礼貌。酒店有餐厅和会议室。 总的来说，如果你想在芝加哥市中心预订一间标准间，可以考虑这家酒店。 （原文） Located in the heart of downtown, it is a typical 3 star hotel business. The room was pretty average with all the basic amenities. My particular room had bright neon lights right outside which was causing a lot of bright flashes inside. The room also had a random wash basin right next to the TV stand. The staff was polite. They do have a restaurant and conference room. Overall you can consider it if you want a basic standard room in downtown Chicago.

（由 Google 翻译）当我抵达时，由于一个月的出差而疲惫不堪，前台Alex非常友善耐心，代客泊车员Richard也是如此。 Richard不仅帮我把车平行停在酒店门前，让我不用担心停车，还帮我卸了20分钟的车上物品，甚至还帮我把一袋垃圾扔进了垃圾桶。他做得远远超出了工作要求，让我的夜晚更加美好。单单是代客泊车服务，这家酒店就值得预订。 前台的Lauren推荐了一家很棒的早餐店，步行两分钟就能到。Goddess咖啡馆！很棒的早餐三明治和超棒的冰拿铁。她人非常友善。 早上，代客泊车员Franklin非常热心地帮我把沉重的箱子搬回车里。我非常感谢他的帮助和耐心，来来回回好几次。 这家酒店美极了，床很舒服，房间宽敞明亮，视野开阔，浴室也很棒，办公桌也很大，但真正让我拥有这次体验的是酒店的员工。 非常感谢这四位员工，以及戈弗雷酒店的每一位员工。你们让我感受到了前所未有的热情，在经历了一个月的旅行之后，没有哪家酒店能像你们这样热情周到。整个团队的热情、真诚和关怀让我深受感动。特别感谢理查德，他不仅是我第一个接触到的人，更是我体验到的超越，让我永生难忘。 简而言之：我会把每家酒店的服务都与这次戈弗雷酒店的优质服务进行比较。 （原文） Alex front desk was so kind and patient with me when I arrived frazzled from a long month of work travel, and Richard the valet also. Richard not only came out to parallel park my car in front of the hotel so I wouldn’t have to worry about it, but he helped me unload my car for 20 minutes, and even ran a bag of trash to a trash can for me. He went above and beyond what his job asks him to do and made my night so much better in the process. This hotel is worth booking for the valet service alone. Lauren at the front desk recommended a great breakfast place a two minute walk up the street. Goddess cafe! Great breakfast sandwich and fantastic iced latte. She was very kind. Franklin the valet was very helpful getting the heavy boxes back into my car in the morning. I really appreciated his help and patience and I went back and forth so many times. This hotel is gorgeous, the beds are comfortable, the rooms are spacious and well lit with great views, great bathrooms, and great desk space, but it’s the people that made the experience for me. Thank you so much to these 4, and to everyone I interacted with from the Godfrey. You made me feel welcome in a way no hotel has after a month of traveling. I was moved by the compassion and genuine kindness and care from the whole team. Thank you especially to Richard, who not only set the tone as he was the first person I interacted with, but really went above and beyond in a way I won’t soon forget. TLDR: I will be comparing the service at every hotel to the excellent service i received this stay at the Godfrey.

（由 Google 翻译）如果您要去芝加哥，想找个热闹的地方住下，戈弗雷酒店 (Godfrey Hotel) 或许是个不错的选择。它距离奥黑尔机场 (ORD) 大约 20 到 30 分钟路程。我预订了 Uber，价格大约 30 美元，考虑到便利性，价格还算合理。 如果您打算购物或参观地标，这里的位置非常方便。您可以步行前往很多地方，无需开车或拼车。说到拼车，由于酒店位于一个非常热闹的地区，所以当您需要出门时，几乎几分钟就能找到 Uber。 这里绝对是热闹非凡。无论是酒店客人，还是来屋顶餐厅和酒吧的顾客，这里总是人潮涌动，尤其是在晚上。根据日期和时间的不同，屋顶是最佳去处。那里氛围很好，吸引了不少人。需要注意的是：饮料价格偏高，而且屋顶有“晚上7点后禁止戴帽子”的规定，这让我很意外。 至于酒店本身，房间干净现代。房间没有铺地毯，而是铺了乙烯基地板，我其实更喜欢这种地板，因为它干净整洁。我唯一不满意的是电视频道的选择。我知道不是每个人都来酒店看电视，但有时放松一下，换几个好频道也挺不错的，而这家酒店感觉有点欠缺。 总的来说，如果你想找一家热闹、社交性强、位于市中心的酒店，戈弗雷酒店是个不错的选择。它不是最安静的地方，但如果你喜欢充满活力和优美的屋顶景色，你可能会喜欢这里的住宿。 （原文） If you’re heading to Chicago and want to stay somewhere with a lively atmosphere, the Godfrey Hotel might be a good choice. It’s about 20 to 30 minutes from O’Hare (ORD). In my case, I reserved an Uber for around $30, which wasn’t too bad for the convenience. The location is great if you’re planning to do some shopping or visit landmarks. You can walk to a lot of places without needing a car or rideshare. And speaking of rideshares, because the hotel is in such an active area, there’s almost always an Uber just minutes away when you need to head out. Now, this place is definitely active. Whether it’s hotel guests, or people coming in for the rooftop restaurant and bar, there’s a constant flow of people, especially in the evenings. Depending on the day and time, the rooftop is the place to be. It has a great vibe and draws a good crowd. Just a heads up: drink prices are on the higher side, and there’s a “no hats after 7 PM” policy on the rooftop, which caught me by surprise. As for the hotel itself, the rooms are clean and modern. Instead of carpet, they have vinyl flooring, which I actually prefer for cleanliness. My only real gripe was the TV channel selection. I get that not everyone comes to a hotel to watch TV, but sometimes it’s nice to relax and flip through some decent channels, and this felt a bit lacking. Overall, if you’re looking for a hotel that’s busy, social, and in the middle of the action, The Godfrey is a solid pick. It’s not the quietest spot, but if you like energy and a good rooftop scene, you’ll probably enjoy your stay.

（由 Google 翻译）我对这次入住的感受褒贬不一。积极的一面是，我的房间干净舒适，这点我非常感激。 话虽如此，也有一些令人沮丧的地方。房间里的咖啡机每次煮咖啡都会把咖啡渣喷得到处都是，所以它肯定需要保养了。迷你冰箱在70华氏度（约21摄氏度）的高温下也基本无法使用。我向前台反映过这个问题，他们说维修人员会来检查，但到我那天晚上回来时，什么都没修好也没更换。 说到前台，入住手续办理得不太好。员工更专注于手机，而不是帮助我。我完全没有被告知电梯在哪里、我在哪一层，或者退房手续如何办理，这让我感觉很不愉快。 此外，两部电梯中只有一部正常运转（而且服务电梯也坏了），所以等待时间很长，而且很拥挤。 总的来说，房间本身还不错，但服务和设施确实需要改进。 （原文） I had mixed feelings about my stay here. On the positive side, my room was clean and comfortable, which I really appreciated. That said, there were a few frustrating things. The coffeemaker in the room sprayed grounds everywhere when I tried to make coffee, so it definitely needs maintenance. The mini fridge was also basically useless at 70 degrees. I reported it to the front desk and was told maintenance would check it, but nothing was fixed or swapped out by the time I got back that night. Speaking of the front desk, check-in wasn’t great. The employee was more focused on their phone than helping me. I wasn’t given any details about where the elevators were, what floor I was on, or how checkout worked, which made the process feel unwelcoming. On top of that, only one of the two elevators was working (plus the service elevator was out), so waits were long and rides were crowded. Overall, the room itself was fine, but the service and amenities definitely need some attention.

（由 Google 翻译）首先，他们发邮件邀请我填写一份调查问卷，邮件里用的却是别人的名字。网站上标明的价格是一个价位，但后来又加收了将近25美元的费用，我们也付了。然后到了酒店，发现还有30美元的隐藏费用，其中包括一个“度假村费”。什么度假村费？！我们用各种不同的方式问了前台的两个人，这个度假村费是干什么用的，以及为什么要在办理入住的时候偷偷加上这些费用。他们俩猜测了将近20分钟，最后还是说他们不知道。作为支付度假村费的补偿，我们只得到了两小瓶斐济矿泉水。电视每隔30分钟就会自动关机，即使睡眠定时器已经关掉了。真是太烦人了，我们连看个电影都得重新开始，因为他们的电视设置太奇怪了，一点都不人性化。我们要求维修人员来解决这个问题。维修人员来的时候显然很不耐烦，因为他上班的时候居然还得负责维修。他说，我引用他的原话：“你们想干什么？” 哦，好吧。我告诉他电视的问题，他说：“不行，你们不能这么做。” 我问为什么，他说：“我不知道，就是不行。” 他一脸严肃，连笑都没笑。哈哈！我只是谢过他过来，然后送他到门口。这家酒店没有其他任何设施。他们有个屋顶酒吧，但我们因为穿着休闲被禁止上去——我丈夫穿着“运动装”，其实就是一件芝加哥公牛队的夹克和运动鞋，而我穿着牛仔裤和运动鞋。我丈夫被告知必须穿西装外套才能进去。所以，再说一遍，没有任何设施，至少对我们来说是这样，而我们支付的度假村费用显然是用来让街上的陌生人享受这些设施的，而不是给付费客人的。不过没关系，我们去了哈伯德街的Theory餐厅，吃得很好，喝了酒，玩得很开心。我们没有像计划的那样住三天，而是第二天就离开了，去了大使套房酒店。我们每天每人获得两张饮料券，外加免费自助早餐。而且我们住的是套房。房间非常干净、现代，员工非常友善热情，而且两台电视——没错，是两台——都很大，而且都能正常使用。我绝对不会再入住戈弗雷酒店了。绝对不会。 （原文） First of all they sent me an email invitation to complete a survey, addressing me by someone else's name. The website quoted one price, added fees of nearly $25, which we paid. THEN when we got to the hotel, there were $30 more of hidden fees including a "resort fee". What resort??? We asked the 2 people at the front desk 18 different ways what the resort fees were for as well as why were the fees secretly added when we were checking in. After they both tried to speculate for almost 20 minutes, they ultimately ended up telling us they didn't know. In exchange for paying the resort fees, we were given 2 mini bottles of Fiji water. The TV kept going off every 30 minutes even though the sleep timer was off. Very annoying, we couldn't even watch a movie without having to start over with their weird TV setup that was not user friendly at all. We requested maintenance to correct the issue. When he got to the door he was annoyed, evidently, because he was expected to do his job while he was at work. He said, and I quote, "What do you want?" Oh, ok. I tell him the issue with the TV and he said, "No. You can't do that." I asked why, and he said, "I don't know. You just can't." He didn't crack a smile, was dead serious. LOL! I just thanked him for coming and walked him to the door. There were no other amenities at this hotel. They have a rooftop bar, we weren't allowed to go up because we were dressed casually, my husband in "sportswear" meaning a Chicago Bulls jacket and gym shoes, me, jeans and gym shoes. My husband was told he had to wear a blazer or suit jacket to be admitted. So again, no amenities, at least not for us and our resort fees that obviously paid for random people off the street to enjoy, not paying guests. No worries, we went to Theory on Hubbard and had great food, drinks, and fun. Instead of staying the 3 days we had planned on, we left the next day and went to the Embassy Suites. We got 2 drink vouchers PER DAY, per person, PLUS free buffet breakfast. AND we had a suite. It was very clean, modern, the staff was very nice and accommodating, and BOTH TV 's, yes TWO, were larger AND they worked. I would NEVER stay at the Godfrey Hotel again. EVER.

（由 Google 翻译）房间陈旧，维护不善——不值这个价 我很少写评论，但这次住宿体验实在令人失望，值得分享。为了获得更美好的体验，我们升级到了套房——尤其是我们一行三人，希望女儿能拥有自己的空间。可惜的是，房间一点也不好。 一切都显得陈旧，无人照管。淋浴排水管里有头发，而且不是我们的，灰尘和污垢覆盖了大部分表面，我不得不自己用消毒湿巾擦拭整个房间。我试图挂毛巾时，毛巾架从墙上掉了下来。复合地板很脏——幸好我带了凉鞋，这样我的赤脚就不会碰到它们了。 床不舒服得令人难以忍受，每次移动都会嘎吱作响，感觉就像一张90年代的弹簧床垫。墙上的墙纸都剥落了，甚至看起来好像还有霉菌。我几乎没睡——感觉更像是在露营，而不是在酒店套房。 因为芝加哥马拉松，我们没法换酒店或房间，所以我们实际上被困住了三个晚上——总共花了2300美元，简直荒唐。 唯一的优点是位置好、免费的斐济迷你水瓶，以及酒店内Yasemi餐厅的早餐。除此之外，这家酒店迫切需要彻底翻新，并认真关注清洁卫生。我们再也不会住这里了。 （原文） Outdated and Poorly Maintained — Not Worth the Price I rarely write reviews, but this stay was so disappointing that it deserves to be shared. We upgraded to a suite to ensure a lovely experience — especially since there were three of us and we wanted our daughter to have her own space. Unfortunately, the room was anything but lovely. Everything felt old and neglected. There was hair in the shower drain that wasn’t ours, dust and grime coated most surfaces, and I had to wipe the entire room down myself with disinfecting wipes. The towel rack fell off the wall when I tried to hang a towel. The laminate floors were filthy — I was glad I brought sandals so my bare feet never touched them. The bed was unbearably uncomfortable, creaking with every move, and felt like a spring mattress from the 1990s. Wallpaper was peeling off the walls, and it even looked like there could be mold behind it. I barely slept — it truly felt more like camping than a hotel suite. Because of the Chicago Marathon, there was no option to switch hotels or rooms, so we were effectively trapped for three nights — at an absurd $2,300 total. The only positives were the location, the complimentary mini Fiji water bottles, and breakfast at the onsite restaurant Yasemi. Beyond that, this hotel desperately needs a full renovation and serious attention to cleanliness. We will never stay here again.

（由 Google 翻译）酒店位置绝佳，尤其适合去Fogo De Chao餐厅享用晚餐。附近还有不少好玩的酒吧。可惜我们没能去Godfrey酒店的屋顶酒吧IO。房间没能及时准备好，真是太遗憾了，也打乱了我们所有的计划。IO酒吧也因为举办活动提前关门了。酒店工作人员为了弥补我们的遗憾，提供了免费早餐。这很贴心，但我们还是希望房间能早点准备好，也希望酒店能早点告知我们酒吧会提前关门。 （原文） The location is great especially if getting dinner at Fogo De Chao. Fun bars in the area too. Sadly we didn't get to check out the rooftop bar, IO, at the Godfrey. Our room was not ready in time, which was a bummer, and it pushed everything we had planned back. IO also closed early due to an event. Staff tried to make it better by giving us free breakfast. That was nice, but just wish our room was ready and wish that we knew the bar was closing early sooner.

方便舒适位置优越。

（由 Google 翻译）与其他JW酒店相比，这家JW酒店我只能给它打个平庸的分数。酒店本身丝毫没有五星级或奢华的标签。虽然它拥有五星级的设施，但总体来说，我们感到很失望。入住流程很简单，但他们没有介绍任何设施或酒店提供的任何服务。 床很舒服，恒温器也很棒，能把房间保持在我们想要的温度。他们提供夜床服务。我们住在12楼，每天都会去休息室。早餐是最丰盛的，而且选择丰富。但到了晚上，你找不到人帮忙，每天晚上我都得去敲厨房的门才能找到需要的东西。工作人员整晚都不在楼层，躲在角落里，我觉得这不太对劲。找到他们的时候，他们很友好，但我觉得他们应该随时都能看到。晚上的食物种类不多，但作为冷冻开胃菜来说已经足够了，他们每晚提供两种选择，以及鹰嘴豆泥和一份小沙拉。他们没有饼干或面包来搭配奶酪和蔬菜。酒水不包含在休息室使用费内，需额外付费，4-6盎司的葡萄酒需22美元。 （原文） In comparing this JW to other JW hotels I have to rank it average. Nothing about the hotel shouted out 5 star or luxury. Yes it has the amenities to make it a 5 star but overall we were underwhelmed. The checkin process was easy but they didn’t explain any of the amenities or anything the hotel had to offer. The bed was comfortable and the thermostat was great in keeping the room at the temperature we wanted. They had nightly turn down service. We were on the 12th floor and used the lounge daily. The breakfast was the strongest food offering and they had a good assortment of options. In the evening, you could not find anyone to help you and each night I had to go and knock on the kitchen door to ask for something. The staff stayed off the floor and hidden throughout the night, something I don’t think is correct. When you found them they were nice but I think they should be visible at all times. The food in the evening was sparse but adequate for frozen hors 'd oeuvres and they offered two options each night along with hummus and a small salad. They did not have crackers or bread to have with the cheese and vegetables. Alcohol was not included in the lounge access and was an extra fee, $22 for 4-6 ounces of wine.

（由 Google 翻译）我在芝加哥JW万豪酒店的大堂酒吧度过了一段难忘的时光！饮品绝对精致——创意十足、口感均衡、摆盘精美。我还点了韩式鸡翅，说实话，这是我吃过最好吃的鸡翅；酥脆可口，辣度和口味都恰到好处。 我通常不太喜欢甜点，但很庆幸没有错过椰林飘香芝士蛋糕。它充满热带风情，清爽怡人，是完美结束这顿晚餐的完美方式。 服务一流，氛围宜人，用餐体验令人难忘。强烈推荐！ （原文） I had an incredible experience at the Lobby Bar inside the JW Marriott Chicago! The drinks were absolutely exquisite—creative, balanced, and beautifully presented. I also ordered the Korean wings, and honestly, they were the best I’ve ever had; perfectly crispy with just the right amount of heat and flavor. I’m not usually a dessert person, but I’m so glad I didn’t skip the piña colada cheesecake. The flavors were tropical and refreshing and it was the perfect way to end the meal. Fantastic service, great atmosphere, and an unforgettable dining experience. Highly recommend!

（由 Google 翻译）真是太棒了！我来这里参加一个会议，说实话，他们的服务和热情好客让我惊叹不已。工作人员毫不犹豫地（事实上他们主动提出）多次竭尽全力帮助我。另一个值得赞赏的例子是，我第一天就遇到的员工，直到四天后才再次见到，他们竟然叫我的名字。我简直不敢相信他们竟然如此用心，确保我拥有美好的住宿体验！ 此外，他们还有一家很棒的酒吧/餐厅，调制的鸡尾酒/无酒精鸡尾酒也非常棒。 强烈推荐！ （原文） What an experience! I was here for a conference and let me tell you, I was floored by the service and hospitality. Staff did not hesitate (in fact they offered) to go out of their way to help me, repeatedly. Another appreciated example is that staff I met on my first day and didn't see again until four days later, called me by name. I couldn't believe the lengths they went to ensure I had a wonderful stay! Also they have an awesome bar/restaurant and they make wonderful cocktails/mocktails. Highly recommend!

（由 Google 翻译）很棒的酒店，行政酒廊也很棒。床很舒服，浴室宽敞，步入式淋浴间也很棒，夜床服务也值得称赞。唯一的缺点是客房送餐服务中的鲑鱼煮得太老了，价格不菲，令人失望；而且酒廊周末应该在中午之后继续开放，哪怕只是去喝瓶冰水或汽水也好。 （原文） Excellent hotel with a really nice executive lounge. Comfortable beds, spacious bathrooms with a nice walk-in shower, and the turn-down service is appreciated. Only negative notes -- room service salmon very overcooked which was disappointing for the price, and the lounge should stay open after noon on weekends, even if just to grab a cold bottle of water or a soda.

（由 Google 翻译）这家酒店地理位置优越，方便探索环线下段，步行即可到达芝加哥河（约20分钟）。酒店员工热情友好，彬彬有礼。酒吧/大堂的所有服务员都很棒，但Daniel的服务尤其出色。他非常细心周到，并提供了很棒的推荐。房间和浴室都很宽敞。酒店设施也一流。我们一定会再次入住！ （原文） This hotel has a perfect location to explore the lower part of the loop while also being walking distance to the Chicago River (~20 minutes). The hotel staff was very friendly and corteous. All servers from the bar/lobby area were great however Daniel was outstanding. He was very attentive and offered excellent recommendations. The room and bathroom were spacious. This hotel offers excellent amenities as well. We will definitely stay here again!!

（由 Google 翻译）房间令人愉悦，地理位置优越，去餐厅和酒吧都非常方便。酒店环境非常安静，是享受宁静住宿的理想场所。我几乎听不到街上的动静。大堂热闹非凡，环境优美，而且不会打扰其他客人。这里是放松身心的理想场所，无论何时都不受任何喧闹干扰。我们每次吃完晚餐回到酒店，都会看到宁静温馨的大堂，友好的员工和其他客人都尊重他人，并注意维护彼此的空间。漂亮的地毯和装饰更是锦上添花，为整个酒店营造出一种宁静的氛围。枕头柔软蓬松，我们每晚都睡得香甜。我们也在餐厅用餐。工作人员非常尊重其他客人（来自各个种族），他们会立即照顾他们，并且一视同仁。我强烈推荐入住这里；物超所值。顺便说一句，在任何酒店，如果你贪图便宜并通过Expedia预订，你都会住到最差的、靠近大堂的房间。一分价钱一分货；所以，还是通过万豪预订吧。别在意麦肯齐·达尔或C H之类的人的评论。他们心怀怨恨，自以为是。我也是金卡会员，也住过400多个晚上，我意识到这个身份并不意味着我就能自动获得优先权和崇拜。这是我经历过的最好的酒店体验之一。 （原文） The rooms are delightful, and the location is incredibly convenient to restaurants and bars. It is so quiet that it is a perfect place for a peaceful stay. I could barely hear the street. The lobby is lively, a nice place to be, and it does not disturb other guests. This is a perfect location to relax without any loud disturbances at all hours. We routinely returned from dinner to a serene and welcoming lobby, with friendly staff and other guests who were respectful and mindful of others' space. The nice rugs and decorations are a brilliant touch, creating a restful atmosphere throughout the hotel. The pillows are luxuriously soft and fluffy, we slept so well every night. We also dined at the restaurant. The staff was very clearly respectful of the other guests (of every race), they immediately tended on them and were impartial. I very much recommend staying here; it’s worth every penny. And FYI, at any hotel, if you’re cheap and book through Expedia, you will get the worst, closest-to-the-lobby rooms. You get what you pay for; so, book through Marriott. Do not pay any mind to reviews from people like McKenzie Darr or C H. They are bitter, entitled people. I am a Gold Elite member who’s also stayed over 400 nights, and I realize that this status does not mean I automatically get priority and worship over everyone else. This is one of the best hotel experiences I have ever had.

地理位置五星，去哪里都很近。这个价钱很不错，就是阳台不开放很失望

（由 Google 翻译）这家酒店性价比很高。前台服务人员非常友好热情。我们后来回来的时候，需要保安帮忙激活电梯，他也很帮忙。我觉得在芝加哥市中心，很难找到比这家性价比更高的酒店了。下次来芝加哥肯定还会住这家。 （原文） This is a great hotel for the value. The desk was super friendly and personable. We came back later and needed to have the elevator keyed by security to work and he was super friendly. I don't think you can beat this value for a hotel in downtown Chicago. Will definitely be booking here when I come back.

（由 Google 翻译）地理位置绝佳。 价格比附近其他酒店实惠得多。 浴室和淋浴设施对于酒店来说非常棒。瀑布式淋浴的热水来得很快，这绝对是一大亮点，我入住那天天气很冷，感觉非常清爽。 床很干净，淋浴间也很干净。地板略显陈旧，但我并不介意。其他一切都整洁干净。 员工热情友好，总是面带微笑。 不足之处：餐厅关门了。不过，如果你想探索周边地区，品尝不同的美食，这又有什么关系呢？ 酒店的门隔音效果需要改进。走廊里的任何动静都能听得一清二楚。 还有，洗发水/沐浴露的品质也需要提升。我觉得如果品质更好一些，入住体验会更好。 （原文） The location is amazing. The price is very affordable compared to other hotels in the area. The bathroom and the shower is amazing for a hotel. It’s always a plus for a waterfall shower the you get hot water very fast in your shower and I was there on a cold day. It was refreshing. The bed is very clean, the shower is very clean. I didn’t care if the flooring showed some age. Everything else is neat and clean. The staff is friendly and welcoming with a smile. Downside: the restaurant was closed. But who cares if you want to explore the area and try different foods.. They could use some upgrade on the doors for sound insulation. You can hear every movement in the corridor very clearly.. Also the shower shampoo/ wash. I think a better quality would make the experience elevated..

（由 Google 翻译）这是芝加哥最不为人知的宝藏……地理位置绝佳，员工热情友好，房间一尘不染，而且价格真的非常合理。 如果你还没体验过Jr. Sweet，那你的人生就不完整……淋浴间能容纳10个人！比我大学公寓还大！更棒的是——中午12点退房！睡个懒觉，欣赏美景吧！ （原文） This is the best kept secret in Chicago... perfect location, friendly staff, immaculate rooms, and at a REALLY reasonable price. If you haven't had a Jr. sweet you haven't lived... the shower accommodates 10 people! It's bigger than my college apartment! And the cherry on top- check out is at noon! Sleep in and enjoy the view!

（由 Google 翻译）绝对是我住过的最棒的酒店！虽然我当时报房间号的时候出了点小糗，有点尴尬，但之后我们每天都拿这件事开玩笑。他居然记得我们的名字，而且非常贴心地照顾我们，甚至还允许我们延迟退房！酒店位置极佳，步行即可到达很多地方，设施也很棒，全景大床房绝对物超所值。对了，你们的浴袍是自己做的！简直太棒了！感谢你们提供的优质服务！ （原文） Seriously best hotel experience ever. I did have the most embarrassing moment with a staff when reciting my room number, but we laughed about it every day of our stay afterward. He remembered us by name, and ensured we had an awesome visit including letting us checkout late! The location is super walkable, the hotel amenities are awesome, and the panoramic king room is worth the splurge. We need to know you made your robes! They were incredible! Thanks for a great stay!

（由 Google 翻译）说实话，我入住欧洲之星壮丽大道酒店的体验简直糟糕透了。客服服务总体来说还算可以，但他们要么很少接电话，要么就让你一直等着。不过入住倒是挺顺利的。我们提前到了，他们也让我们办理了入住，这点我很感激。 我们进去的第一个房间简直糟透了。房间里有一股很浓很怪的味道，而且窗户都打不开，阳台也上不去，感觉像被困住了一样闷热。我们要求换房间，还好他们同意了。第二个房间大了点，但是一直都很脏很潮湿，感觉窗户总是起雾，水滴滴答答地往下滴。浴室门都关不严，而且我觉得通风口也坏了，因为空气感觉又闷又湿。 天花板看起来像是故意设计成艺术风格，结果却像一堆乱七八糟的污渍。就我们付的价钱来说，我住过比这好得多的酒店。这家酒店唯一的优点就是地理位置，去哪儿都很方便，楼下的小餐馆也挺可爱的。总的来说，我真的不会再住这家酒店了。房间的潮湿、气味和整体感觉都让我很不舒服。感觉很不干净。我在Eurostars Magnificent Mile酒店的住宿体验简直糟糕透了。客服服务大部分时候还算可以，但他们几乎不接电话，或者让你一直等着。不过入住倒是挺顺利的。我们提前到了，他们也让我们办理了入住，我很感激。 我们走进的第一个房间简直糟糕透了。房间里有一股很浓很怪的味道，而且窗户都打不开，阳台也上不去，感觉像被困住了一样闷热。我们要求换房间，幸好他们同意了。第二个房间更大一些，但一直都很脏很潮湿——感觉窗户总是起雾。浴室门都关不严实，而且我觉得通风口也坏了，因为空气感觉很闷很湿。 天花板看起来像是故意做成艺术风格，但实际上就像是一些随意脱落的污渍。就这个价位来说，我住过更好的酒店。唯一的优点就是地理位置——去哪儿都很方便，楼下的小餐馆也挺可爱。 总而言之，我不会再住这家酒店了。房间的潮湿、气味和整体感觉都让我很不舒服。感觉不够干净，也不够舒适，而且我不喜欢在自己的房间里感觉黏糊糊的。 （原文） My stay at Eurostars Magnificent Mile was honestly a conundrum. The customer service was decent for the most part, but they barely answer the phone or leave you on hold forever. Checking in was smooth though. We got there early and they let us check in, which I appreciated. The first room we walked into was just bad. It had a strong, weird smell and you can’t open any windows or go on the balcony, so it felt trapped and stuffy. We asked to switch rooms, and thankfully they did. The second room was bigger, but it stayed super mucky and moist the whole time, like the windows were constantly fogged up and dripping wet. The bathroom door didn’t even close all the way, and I don’t think the vent worked because the air just felt heavy and damp. The ceiling looked like it was supposed to be artsy, but it just came off like random stains. For what we paid, I’ve stayed in way better hotels. The only real plus was the location & you can walk everywhere, and the little restaurant downstairs was cute. Overall, I honestly WOULD NOT stay here again. The moisture, smell, and general feel of the room just threw me off. It didn’t feel clean My stay at Eurostars Magnificent Mile was honestly a conundrum. The customer service was decent for the most part, but they barely answer the phone or leave you on hold forever. Checking in was smooth though. We got there early and they let us check in, which I appreciated. The first room we walked into was just bad. It had a strong, weird smell and you can’t open any windows or go on the balcony, so it felt trapped and stuffy. We asked to switch rooms, and thankfully they did. The second room was bigger, but it stayed super mucky and moist the whole time — like the windows were constantly fogged up. The bathroom door didn’t even close all the way, and I don’t think the vent worked because the air just felt heavy and damp. The ceiling looked like it was supposed to be artsy, but it just came off like random stains. For what we paid, I’ve stayed in way better hotels. The only real plus was the location — you can walk everywhere, and the little restaurant downstairs was cute. Overall, I wouldn’t stay here again. The moisture, smell, and general feel of the room just threw me off. It didn’t feel clean or cozy enough for us and I don’t like feeling sticky in my own room.or cozy, and I don’t like feeling sticky in my own room.

（由 Google 翻译）之前看了评论有点紧张，因为我订房的时候并没有仔细看评论，但说实话，我没有任何不满。我和未婚夫订的是特大床房，地板边缘确实有些地方磨损或翘起，但没什么大碍，完全不至于让我觉得房间需要翻新什么的。毕竟我们每晚才付140-150美元。前台服务超级棒，而且很有礼貌。代客泊车也很完美，随时都有车，我从来不用等超过3-5分钟。如果非要挑剔的话，那就是我们预订的时候并不知道还要交押金，不过他们说会在3-5个工作日内退还。如果真能像他们说的那样退还，那我就真的没什么可抱怨的了。 （原文） Was a little nervous after reading reviews since I booked before I really read into the reviews but honestly I have no complaints. Me and my Fiance got a king bed room and yeah sure there was maybe some trim along the floor that was scuffed up or peeling up a tad bit but nothing major that’d make me say the room needs renovations or anything I mean we only had to pay $140-$150/night. Front desk was super helpful an polite. Valet was perfect, always available an never had to wait more than 3-5 minutes for my car. Only thing I could complain about if I wanted to be picky is we weren’t aware we had to pay a deposit when we got there since we booked and paid ahead of time now they said that will be refunded in 3-5 business days so assuming that gets refunded as stated then yeah I have no complaints.

（由 Google 翻译）至少可以说非常有趣……我有点喜欢。楼下弥漫着时尚千禧酒吧的氛围，一开始你根本看不出来这是家酒店。我跟你说，真希望我拍了一张房间里浴帘的照片。结果那张是temu风格的AI照片，照片里的女孩嘴唇正准备咬一根红白蓝相间的拐杖糖？我有点懵。还有，真希望主房间里有个垃圾桶，而不仅仅是浴室里有。工作人员超级好。 （原文） Very interesting to say the least… I kinda liked it. You get like trendy millennial bar vibes downstairs, you can’t really tell it’s a hotel at first. When I tell you I WISH I took a photo of the shower curtain in my room. It was a temu styled AI photo of just a girls lips about to bite a red white and blue candy cane? I was a little confused. Also kinda wish there was a trash can in the main room and not just the bathroom. Super nice staff.

（由 Google 翻译）房间小得可笑。淋浴间就在卧室里，所以你从淋浴间出来就直接在床边，然后穿衣服的时候袜子都湿了。除了床和大厅，没有地方可以坐。如果你东西不多，一个人住还可以，但两个人住就太乱了。 工作人员很棒，附近有很多好吃的。 （原文） Rooms are ridiculously small. The shower is literally in the bedroom, so you step out of the shower directly next to your bed and then get your socks wet while getting dressed. There's nowhere to sit other than your bed or the lobby. One person is doable if you don't have much stuff, but 2 people would be a mess. Staff was great and location had lots of good food nearby.

（由 Google 翻译）芝加哥这家酒店太棒了！第一印象至关重要，我们的入住体验也印证了这一点。我们上午11:30到达，Joe和Crystal帮我们办理了入住。让我们惊喜的是，房间已经准备好了，而且提前入住费也免了！这真是我们以前从未遇到过的情况。Joe还给了我们4张酒吧代金券，真是太贴心了。大堂非常热闹，周末的DJ和氛围也很棒。房间大小合适，而且非常干净。唯一的小缺点是床太软了，睡起来不太舒服，不过有些人可能喜欢这种感觉。感谢Joe和Crystal给我们带来如此美好的体验！🌟 （原文） Great hotel in Chicago! First impressions last, and this was true for our check in experience. We arrived at 11.30am and were checked in by Joe and Crystal. To our surprise, the room was ready and the early check-in fee was waived! Literally have never had this happen to us before. Joe gave us 4 (!!) Tokens for drinks at the bar which was awesome. The lobby is so fun and the DJ and atmosphere at the weekend is really cool. The rooms are a great size and super clean, my one tiny complaint is that the bed was very soft and uncomfortable but some people like that. Thanks to Joe and Crystal for a steller experience 🌟

（由 Google 翻译）芝加哥一家现代化的酒店。房间虽小，但舒适干净。我们的淋浴间就在床边。酒店大堂非常漂亮，设有酒吧、小超市和餐饮场所（僵尸塔可）。酒店早上提供咖啡，这点很不错。酒店设有游戏区和小露台。工作人员热情友好。价格合理，而且我觉得酒店地段也不错。我们可以步行去很多地方。我还会再来这里住。 （原文） A modern-day hotel in Chicago. The rooms are small but cozy and clean. Our shower was right next to the bed. They do have a very nice lobby area with a bar, small market, and a place for food (Zombie taco). They offer coffee in the mornings, which is nice. There are seating areas for games and a small patio area. The staff was nice and friendly. It was a good price and I thought in a good area. We were able to walk to many different places. I would stay here again.

（由 Google 翻译）我在芝加哥市中心的Moxy酒店度过了一段美好的时光！房间一尘不染，舒适宜人，酒店本身也洋溢着活力四射的氛围。夜晚，DJ的现场音乐更是为酒店增添了活力。大堂里有一家墨西哥卷饼店和酒吧，足不出户就能享用美食美酒。如果您只是想闲逛，这里还有各种游戏供您选择。 酒店的设施也非常完善——健身房可以锻炼身体，办公/工作区可以满足您的工作需求，还有超方便的行李寄存服务。酒店地理位置绝佳——步行即可到达河滨步道，而且靠近市内众多热门景点。 总而言之，这里完美地融合了干净、现代和乐趣。如果您在芝加哥既想享受舒适，又想拥有一段酷炫的体验，强烈推荐您入住这里！ （原文） I had a great stay at the Moxy in downtown Chicago! The rooms were spotless and comfortable, and the hotel itself has such a fun, energetic vibe. At night, there’s a DJ spinning music which really adds to the lively atmosphere. The lobby has a taco joint and bar that’s perfect for grabbing food or drinks without even leaving the hotel, plus there are games to play if you just want to hang out. The amenities are excellent too—there’s a gym for workouts, an office/work area if you need to get things done, and luggage storage which came in super handy. The location couldn’t be better—it’s only a short walk to the Riverwalk and close to so many great spots in the city. Overall, it’s the perfect mix of clean, modern, and fun. Highly recommend staying here if you want both comfort and a cool experience in Chicago!

（由 Google 翻译）清洁度、服务和菜品质量都很棒。玉米饼味道不错，营业到很晚。地理位置优越：附近设施齐全，靠近高架铁路，晚上步行回去也很安全。我们住在四楼，周六能隐约听到楼下俱乐部的动静，所以我想住在低楼层的对噪音敏感的人可能会受到影响。唯一需要注意的是，房间里没有微波炉、咖啡/茶或迷你冰箱。由于到处都有餐厅和咖啡馆，所以这对我们来说不是问题，但确实增加了一些预算。 （原文） Cleanliness, service and quality of provided options was all lovely. The tacos are respectable and open late. The location is ideal: plenty of amenities nearby, access to the El, and felt safe walking back in the evenings. We were on the 4th floor and could faintly hear the club downstairs on Saturday, so I imagine noise sensitive people on the lower floors may be impacted. My only note was there is no microwave, coffee/tea, or mini fridge in the room. Since there are restaurants and cafes everywhere, it was not an issue for us, but did bump the budget a bit.

（由 Google 翻译）预订了一晚住宿，结果感染了新冠，无法参加预定的旅行。酒店拒绝退款，还收取了取消费，甚至连一点帮助都没有。他们说“新冠现在就像普通感冒一样”。我相信酒店本身不错，但这真是一次糟糕的客户服务体验，以后我再也不会预订Moxy的任何一家酒店了👎👎👎👎👎👎 （原文） Booked a one night stay, got COVID, couldn’t attend the trip which I had booked hotel for, they refused a refund of any kind and also charged a cancellation fee. Did not even offer to help. Said “COVID is like a common cold now”. I’m sure the hotel is nice , but this was a terrible customer service experience and I’ll never book with Moxy again at any location👎👎👎👎👎👎

（由 Google 翻译）位置不错，但对我来说，河北岸并不完全是那种“来玩玩芝加哥吧！”的区域。我猜人们就是这么喜欢华丽一英里大道吧。酒店的装潢、氛围和服务都非常棒。我之前不小心订了两居室，最后拿到了一间带大床的角落房，感觉好多了。一楼有一家很棒的海鲜餐厅。我刚在那里喝了一杯，工作人员很友好，点餐时会提供各种选择。叫客房送餐服务时，菜品的选择确实能体现出它们来自海鲜餐厅。这有好有坏。你可以看出他们确实在提供非海鲜类的菜品上下了功夫，但我敢打赌海鲜的菜品要好得多。总的来说，这是一个非常放松的住宿体验，工作人员很周到，而且附近很适合观察人来人往。乘坐拼车很快就能到达博物馆。使用 SPOT HERO 查找附近的停车位。我发现停车费还不到他们收费的三分之一。 （原文） The location is fine, but River North isn't exactly a 'Let's do Chicago stuff!' area, to me. I guess people like the Mag Mile that much. The decor, atmosphere and service was really good. I had accidentally booked a two bed room, and was able to get a corner unit with a King, which was much better. There's a really nice seafood restaurant on the first floor. Just had a drink there, and the staff was friendly and offered options when you ordered. When you order room service, your options really reflect they come from a seafood restaurant. For better, or for worse. You can tell they really work on non seafood items being available, but I bet the seafood is way better. Overall, a really relaxing stay with an attentive staff in a neighborhood good for people watching. Access to museums are a relatively short rideshare away. USE SPOT HERO TO FIND NEARBY PARKING. I found parking for less than a 3rd of what they charge.

（由 Google 翻译）我伴侣去听音乐会的时候，我花了很多时间在房间里放松。房间很不错。我特别喜欢那个大淋浴间。 这个位置的主要问题是停车。如果你开车去芝加哥，附近真的没什么便宜的选择。虽然酒店本身没有问题，但我还是希望在预订时能提前告知停车费。 大楼里的艺术画廊很有趣，地下室的健身房也大得惊人。 我不知道以后还会不会再住这里，但它完全满足了我们的需求。如果你想住在很多地方附近，这里是个不错的选择！ （原文） I spent a lot of time just chilling in my room while my partner was at a concert. It's a nice room. I really like the large shower. The main issue with this location is parking. There really are no affordable options around if you drove to Chicago. Not really on the hotel, but I would have preferred a warning when I booked about the cost of parking. The art gallery in the building was interesting, and the gym in the basement was surprisingly large. I don't know if I'll stay at this location again, but it worked extremely well for what we needed. If you want to be near a bunch of stuff, it's a great option!

（由 Google 翻译）住宿体验棒极了！工作人员非常友好热情。房间干净，床也很舒服。我会向所有人推荐这家酒店！我儿子在酒店大堂突然出现身体不适，我们赶紧去了酒店附属的餐厅，让他在卡座上躺下。工作人员非常棒，确保他有水喝，并且在他恢复意识期间，即使我们没有在餐厅吃饭，他们也一直在关心他的情况。 （原文） Excellent stay! The staff were extremely nice and hospitable. The room was clean and the bed comfortable. Will recommend this hotel to anyone! My son had a medical issue in the hotel lobby and we quickly went into the attached restaurant and had him lie down in the booth. The staff were amazing and made sure he had water and continued checking on is even though we weren’t eating there while he got his bearings back.

（由 Google 翻译）芝加哥地理位置优越，距离密歇根大道和河仅几分钟路程。 不过我的房间缺少保险箱。房间很大，有一个舒适的休息区，可以看电视等等。 茶水间的水瓶补充站只提供温水？ 电梯速度很快——对于一栋老建筑来说，这无疑是一个不错的体验。 还会再来住的。 （原文） Great location in Chicago - minutes away from Michigan Ave and the river. My room was lacking a safe however. Room was large with a nice seating area for TV watching etc. Water bottle re-fill station in the pantry was only providing warm water? Elevators were very fast - a nice touch for an older building for sure. Would stay here again.

（由 Google 翻译）我们在这家酒店住得很愉快，氛围非常独特。我们特意选择参观博物馆展览，但抵达后发现正在施工，许多艺术品正在被拆除。这让我们无法充分享受预期的体验。总的来说，虽然我们的房间很有魅力，但我们发现它有点小，而且咖啡机的位置也很奇怪，因为它离床有点远。此外，房间里有一些物品损坏了，但我们尽力充分利用了这次住宿。 （原文） We enjoyed our stay at the hotel, which had a truly unique atmosphere. We chose to visit specifically for the museum exhibition, but upon arrival, we found that construction was underway and much of the artwork was being dismantled. This prevented us from fully engaging with the experience we had anticipated. Overall, while our room had its charm, we found it a bit small, and the placement of the coffee machine was peculiar given the distance from the bed. Additionally, there were a few items in our room that were broken, but we did our best to make the most of our stay.

（由 Google 翻译）这家酒店地理位置绝佳，位于安全区域，距离壮丽大道/CTA公交车站非常近。普通客房没什么特别之处，但转角套房很不错。酒店外窗正在施工（预计2025年10月完工），如果您对噪音敏感，建议带上耳塞。 这家酒店真正的亮点，也是我下次还会毫不犹豫选择它的原因，是他们的员工。他们热情、乐于助人、友善，竭尽全力让我和妻子度过了一个美好的周末。特别要感谢前台的伊雷娜，她耐心倾听，提供了贴心周到的解决方案，而且非常乐于助人！行李员（抱歉，我记不起他的名字了）也非常热情，总是面带微笑，让我们的入住体验更加愉快。非常感谢你们，你们无法想象那个周末对我们来说有多么珍贵和特别。 （原文） This hotel is in a great location. Safe area, very close to Magnificent Mile / CTA bus stations. Basic rooms are nothing special, but corner suites are lovely. Construction going on outside windows (Oct 2025), so bring earplugs if you are sensitive to that. The real gem of this property, and why I wouldn’t hesitate to book with them again, is their staff. Warm, helpful, and kind, they went the extra mile to ensure a tough weekend for my wife and I was made a bit better. Special shout-out to Irena at the front desk. She took the time to listen, provided a kind and compassionate solution, and was supremely helpful! The bellman (I’m sorry, can’t remember his name) was also quite helpful and always had a smile on his face, made the experience more pleasant. Thank you all, you can’t know how much that weekend meant to us and special it felt.

（由 Google 翻译）地理位置优越，服务也相当不错。酒店的博物馆氛围也比我想象的要好！房间本身有点老旧。不算太糟，但我们房间的墙壁油漆有点剥落，床头灯坏了，衣柜门也有点下垂。不过床超级舒服，浴袍也很不错。这是我在芝加哥市中心住的第一家酒店，所以个人觉得没什么可比性，但如果价格合适，我还会再来这里住。 （原文） Great location and quite good service. I also enjoyed the museum aspect of the hotel more than I thought I would! Rooms themselves are a bit tired. Not terrible, but our room had quite a bit of chipping in the paint on the walls, one of the bedside lights didn’t work, and the wardrobe door was sagging quite a bit. Bed was super comfy though, and the robes were a very nice touch. This was the first hotel I’ve stayed at in downtown Chicago so I don’t personally have anything to compare it with, but I’d stay here again for the right price.

（由 Google 翻译）这家酒店绝对是太棒了。这是我们第一次访问该酒店，但绝对不会是最后一次。房间无可挑剔，浴室也很棒。双梳妆台、独立卫生间和漂亮的立式淋浴间。床很舒服，风景很棒，其他房间设施都很棒！ 工作人员很棒，允许我们在下午 6 点退房，只需要支付象征性的费用 - 哇！他们甚至给了我们一瓶免费的葡萄酒（感谢艾丽卡）来庆祝我丈夫的工作变动——这也是我们开始这次旅行的原因。 我唯一能说的不太好的就是欧陆式早餐。以我的 HH 身份来说，它是免费的，所以我不能抱怨太多。但在入住过希尔顿的许多其他酒店后，它是最乏善可陈的酒店之一。不过，那里的东西还不错。 总的来说，5/5，绝对会再次入住。 （原文） This hotel was absolutely amazing. This was our first visit to the property, but absolutely won't be the last. The room was impeccable, and the bathroom was fabulous. Double vanity, separate water closet, and a beautiful standing shower. The bed was comfortable, the view was great, and the other room amenities were great! The staff were wonderful and allowed us to check out at 6pm for a nominal fee - wow! They even gave us a complementary bottle of wine (thanks Erica) to celebrate my husband's job change - the reason we were taking the trip to begin with. The only thing I could say was less-than-wonderful would be the continental breakfast. It was free with my HH status, so I can't complain too much. But having stayed at many other Hilton properties, it was one of the more lackluster offerings. What was there was decent, though. Overall, 5/5 and would absolutely stay again.

（由 Google 翻译）一流的服务！ 康莱德酒店员工的服务非常出色！从我踏入酒店的那一刻到我离开的那一刻，他们确保我的体验是重中之重。 除了服务之外，酒店的每一个细节都让我的住宿感到舒适。我住在特大号床房，非常宽敞。有很多壁橱空间和柜台空间。房间里有小冰箱、Nespresso 咖啡机和水。 特大号床非常舒服。我每晚都睡得很好。如果您需要更多，衣柜里还有额外的枕头。浴室很大而且光线很好。它非常适合我化妆。 该位置距离大多数购物中心和餐馆都只有几步之遥。 （原文） TOP NOTCH SERVICE! The service of the staff at Conrad were outstanding! From the moment I stepped into the hotel until the moment I left, they ensured my experience was top priority. Aside from the service, every detail about the hotel made my stay comforting. I stayed in king bed room which was very spacious. There was a lot of closet space and counter space. The room has a small fridge, Nespresso machine, and water. The king bed was very comfortable. I slept well every night. There were extra pillows in the closet if you needed more. The bathroom was large and well lit. It was great for doing my makeup. The location was within walking distance to most shopping and restaurants.

（由 Google 翻译）我和我的妻子总是很享受在这里的住宿。 前门的工作人员很令人愉快，但屋顶酒吧的工作人员很匆忙，并没有让你感到很受欢迎。 他们似乎有足够的时间互相交谈，但只会每 25-30 分钟检查一次。房间当然很棒而且很现代。 酒店 5 星 酒吧 2 星 （原文） My wife and I always enjoy our stay here. The staff at the front door were pleasant, but the bar staff on the roof were hurried and didn't make you feel very welcome. It seemed as though they had plenty of time to talk top each other, but would only check with you every 25-30 min. The rooms of course were amazing and modern. Hotel-5 stars Bar-2 stars

（由 Google 翻译）令人难以置信的包容的酒店。 我们很早就到达机场，他们在上午 9:30 左右为我们办理了登机手续。 酒店的工作人员非常友好和乐于助人。 你真的感觉他们很关心这里的客人体验。 房间干净/现代，浴室非常宽敞，有一个大浴缸。 床/枕头非常舒适。 大多数房间控制（遮光帘、灯光等）都可以通过墙上的面板进行控制。 最后，我们在最后一天早上也可以免费延迟退房。 关于这家酒店不能说太多。 这绝对是我在芝加哥住过的最好的一家。 （原文） Incredibly accommodating hotel. We arrived early at the airport and they were able to check us in at about 9:30AM. The hotel staff is extremely friendly and helpful as well. You really feel like they care about the guest experience here. The rooms are clean/modern and that bathroom was wonderfully spacious with a large bathtub. Beds/pillows are superbly comfortable. Most room controls (blackout shades, lights, etc) are controllable through panel on the wall. Lastly, we were able to secure late checkout without any charge as well on our last morning there. Can't say enough about this hotel. It's definitely the best one I've stayed at in Chicago.

（由 Google 翻译）从我们下车的那一刻起，服务就开始了。我们遇到的每个人都很热情，脸上都挂着微笑。房间宽敞干净。床很棒。浴室有足够的空间供两个人准备。我们没有去餐厅，但它看起来很受欢迎。我推荐这家酒店并期待下次入住。 （原文） From the moment we stepped out of our car the service was on point. Everyone we encounterd was welcoming and had a smile in their face. The room was spacious and clean. The bed was great. The bathroom had more than enough room for two to get ready.We didn't try the restaurant but it seem pretty popular. I recommend this hotel and look forward to our next stay.

（由 Google 翻译）过去几年我们在芝加哥时一直住在这里。我们在预订时提到我们正在庆祝周年纪念日，并在我们的房间里放了工作人员的个性化便条。酒店很漂亮。 工作人员很友好。房间很漂亮，床很舒服。位置很棒。没有抱怨。 屋顶酒吧享有美景。 （原文） We have stayed here the last couple years when in Chicago. We mentioned when booking that we were celebrating our anniversary and had a personalized note in our room from staff. Hotel is beautiful. Staff is friendly. Room is beautiful and bed was very comfortable. Location is great. No complaints. Rooftop bar has great views.

（由 Google 翻译）美丽的酒店提供优质的宾客服务。 门男女皆出众。我们被亲自领到楼上办理入住手续，速度很快，因为当我们朝那个方向走时，他们已经给前台打电话了。 在我们整个访问过程中，他们都记得我们，甚至在我们等待的时候给我们送水，给我们的小孙子送了一只泰迪熊，然后把我们送上了出租车。房间宽敞、先进、舒适、干净。公共区域安静且装饰高雅。 我会再次入住并强烈推荐。 （原文） Beautiful hotel with excellent guest services. Door men and women are outstanding. We were personally ushered upstairs for check in which was fast because they had already called the desk as we were headed that way. They remembered us throughout our visit even getting us water while we waited, a teddy bear for our little grandson and loaded us into our taxis. Rooms are spacious, state of the art, comfortable and clean. Public areas are quiet and tastefully decorated. I would stay again and highly recommend.

（由 Google 翻译）我真的很喜欢这家酒店。工作人员是冷静/休闲和礼貌的完美结合。在我的婚礼周末期间，我感到受到了很好的照顾。我们住的房间非常华丽而且设备齐全。我最终买了他们的浴袍——这是我买过的最好的浴袍！唯一的缺点就是噪音。火车就在附近，伴随着停车场大门发出的嘟嘟声。要求一个远离这一切的房间。我们也有吵闹的邻居。但我打电话过去，保安立即赶来并将其关闭。肯定会再次留在这里。 （原文） I really loved this hotel. The staff is the right mix of cool/casual and courteous. I felt well taken care of during my wedding weekend. The room we stayed in was gorgeous and well appointed. I ended up buying their bathrobes--the best I've had! Only one downfall was the noise. The train nearby, along with beeping from a parking garage gate. Ask for a room way from all that. We did have rowdy neighbors, too. But I called down and security came up immediately and shut it down. Would definitely stay here again.

（由 Google 翻译）我们真的很享受在这家酒店的住宿。我们住的是一间大房间，房间超级干净，床很舒适，而且与其他 Ace 酒店的审美观相似。我确实希望房间里有咖啡，但很高兴楼下有咖啡店。我发现使用 Spot Hero 应用程序可以在街对面的 Google 车库停车，这比使用酒店代客泊车更便宜，而且可能更容易。位置很好，步行即可到达很多地方，我们甚至步行了半小时去市中心。坐火车也很方便——我最后坐的是棕色和粉色线（最方便）和蓝色线（大约 10 分钟路程）。总的来说，如果您想住在这个附近，我会特别推荐。 （原文） We really enjoyed our stay at this hotel. We went with a large room and it was just that, super clean with a comfortable bed and similar aesthetic to other Ace hotels. I do wish there was coffee in the room, but happy to have the coffee shop downstairs. I found parking across the street in Google's garage using the Spot Hero app which was cheaper and potentially easier than using the hotel valet. The location is good, walking distance to a lot of things and we even walked the half hour downtown. Also convenient to the train - I ended up on the brown and pink line (the most convenient) and the blue line (about 10 minutes away). Overall, would recommend especially if you want to stay in this neighborhood.

（由 Google 翻译）酒店的位置相当不错。前台很轻松而且友好。酒店大堂晚上有灯光和音乐，有点俱乐部的氛围。那个周末有很多吵闹的客人进出酒店，但谢天谢地，我在二楼的房间里没有听到任何声音。房间本身漂亮干净，但装饰和布置独特。我个人不喜欢把水槽放在浴室外面，因为当水槽离床太近时，很难不打扰正在睡觉的其他人。 （原文） Location of the hotel is pretty decent. The front desk was light hearted and friendly. The hotel lobby has a bit of a clubby vibe at night with the lighting and the music. Their were a number of loud guests going in and out of the hotel that weekend, though I didn't hear anything from my second floor room, thankfully. The rooms themselves are nice and clean but uniquely decorated and arranged. I personally did not care to have the sink outside of the bathroom, as it is a little hard to not disturb someone else that's sleeping when the sink is so close to the bed.

（由 Google 翻译）楼下的酒吧/餐厅很好。菜单有点奇怪，没有太多可以边喝酒边分享的菜肴。上层酒吧很酷，令人惊讶的是周五晚上并不太拥挤。饮料选择和服务都很好，没什么特别的。当天气暖和到可以出去的时候值得一看。 （原文） Downstairs bar/restaurant is fine. Menu is a little weird, not many dishes for sharing over drinks. Upper level bar is pretty cool, was not too crowded on a Friday night surprisingly. Drink selection and service was fine, nothing special. Worth checking out when it is warm enough to go outside.

（由 Google 翻译）这是一家美丽且非常现代的酒店。 大堂酒吧设计典雅，设有许多小桌子和一个可爱的酒吧。 调酒师乐于助人，很有魅力，指导我选择饮料。 我们在那里参加一个活动，在一楼的一个会议空间举行。 房间本身布置得很好，非常适合活动。 不过，我最喜欢的是洗手间。 隔间门由胶合板制成，但覆盖着透明环氧树脂，使它们看起来非常优雅。 我很高兴 The Ace 就在我家附近。 今年夏天我们一定会回来享受屋顶酒吧。 （原文） This us a beautiful and very contemporary hotel. The lobby bar is elegantly designed, with a number of small tables and a lovely bar. The bartender was helpful and charming, guiding my drink choice. We we're there fir an event, held in one of the first floor meeting spaces. The room itself was nicely set up, well-suited to the event. My favorite, though, were the restrooms. The stall doors were made of plywood, but covered in a clear epoxy, making them look really elegant. I'm delighted that The Ace is down the street from me. We will surely be back this summer to enjoy the rooftop bar.

（由 Google 翻译）竖起两个大拇指！！很喜欢我在这里的住宿！喜欢装饰艺术/回收元素主题。喜欢房间里的收音机和转盘。工作人员非常有礼貌和友好！玛格丽特是一位天使，是 The Ace 的绝对资产……对我的住宿非常有帮助。然后您可以在那里享用 2 间酒吧。能够享受屋顶酒吧以及地面酒吧。肯定会再次回来！ （原文） Two thumbs up!! Loved my stay here! Loved the art deco/reclaimed element theme. Loved the radio and turn table in the room. The staff was extremely courteous and friendly! Margarite was an angel, a definite asset to The Ace.....so helpful with my stay. Then there was the 2 bars you can enjoy there. Was able to enjoy the rooftop bar, as well as the one on the ground level. Would definitely return again!

（由 Google 翻译）我们的经历并不令人印象深刻。工作人员没有礼貌。房间很差，淋浴的水压很差。无论谁决定把房间漆成蓝色和黑色，都会让它感觉像一座监狱。事实上，只有 1 名工作人员可以驾驶手动车辆，这真是太令人高兴了，一个人告诉我们，我们可以自己停车，但当我们回到酒店时，他们告诉我们，他们必须“找到一个停车位，因为车位已满”，但我们已经提前付款才能找到停车位。对于一个新兴的地区，以及我们支付的价格，我期望更好。 （原文） Our experience was less than impressing. Staff were short mannered. Room was poor, the shower had terrible water pressure. Whoever decided to paint the room all blue and black made it feel like a prison. The fact that only 1 staff could drive a manual vehicle was kind blowing and we were told by one person that we could park it ourselves but when we got back to the hotel they told us that they had to "find a spot because they were at max capacity" but we've already paid in advance to have a spot. For an up and coming area, and the price we paid I expected better.

（由 Google 翻译）庆祝迷你蜜月的糟糕经历。选择这家酒店是因为它的宣传和新开业。他们肯定还在学习。 缺乏细节： 酒店没有发送欢迎邮件，询问入住是为了庆祝还是其他特殊场合。 我打电话告诉酒店我们要来庆祝迷你蜜月，Vira解释说是临时通知的。通知时间太短，因为我一直在等欢迎邮件，但邮件一直没收到。她听起来既不热情也不热情，也不太愿意接待我们。 我回电话确认我们不喝酒，你猜我们进屋时房间里有什么？酒。 私人用餐区总是忘记东西，所以我们不得不等一会儿才能好好享用。 我们的预订单上写着入住4人，但这是我们的迷你蜜月。没有工作人员负责把它改成2人。 左上角的显示屏上有蜘蛛网。入住和退房时都有。 太失望了，我们不得不选择另一个周末和另一家酒店来弥补这次糟糕的体验。 我们是通过第三方预订的，所以他们确认无法提供与我们直接预订同等水平的服务或补偿。 “你的迷你蜜月过得怎么样？” “太糟糕了。千万别在瑞吉酒店预订。” 这周我的工作谈话会怎么样呢？:( （原文） Horrible experience celebrating our mini moon. Chose this hotel based off hype and the fact that it’s new. They’re definitely still learning. No Attention to Detail: No welcome email sent from the hotel to ask if the stay was for a celebration or any special occasion. I called into to let the hotel know that we were coming to celebrate our mini moon and Vira explained it was short notice. It was such short notice because I was waiting for the welcome email that never arrived. She did not sound inviting and exciting to host us. I called back and confirmed we don’t drink alcohol, and guess what was in the room when we walked in? Alcohol. Private dining kept forgetting items so we had to wait to fully enjoy our meals. Our reservation stated 4 people staying even though this is our mini moon. No staff took the accountability of correcting it to 2 people. There are cobwebs on the top left display. They were there at check in and there at check out. So disappointed because we have to choose another weekend and another hotel to replace this horrible experience. We booked through a 3rd party so they confirmed they could not provide the same level of service or compensation as if we booked directly. “How was your mini moon?” “Absolutely horrible. DO NOT book at the St. Regis” How my conversations will be at work this week. :(

（由 Google 翻译）这栋建筑美极了，会让你爱上芝加哥。顶层健身房的落地窗视野开阔，让你每天都想去锻炼。湖景美得令人窒息，壮丽的建筑也同样令人叹为观止。服务无可挑剔。送到我房间的早晨咖啡热气腾腾，美味可口。两家餐厅环境优美，菜品美味，坐满了快乐时尚的顾客。我在日式餐厅喝了点东西，在意大利餐厅吃了晚餐。工作人员友好、耐心、乐于助人，我度过了一个美好的夜晚。酒店很棒。下次我想试试水疗中心。房间设施很棒——巨大的浸泡浴缸、浴盐、拖鞋——宽敞漂亮的浴室，衣柜也很棒。这是一次真正的奢华体验。 （原文） This building is gorgeous. It will make you fall in love with Chicago. The views from the floor to ceiling windows in the top tier gym will make you want to work out every day. The lake is breathtaking as is the magnificent architecture on view in every direction. The service is impeccable. The morning coffee brought to my room was hot and delicious. The two restaurants are beautiful, delicious and filled with happy and hip people. I had a drink at the Japanese restaurant and dinner at the Italian restaurant. The staff was friendly, patient and helpful and I had a great evening. Fabulous hotel. Next time I want to try the spa. Great room amenities - giant soaking tub, bath salts, slippers - giant beautiful bathroom, closet was great. Was a true luxurious experience.

（由 Google 翻译）我和我的伴侣最近入住了这家酒店。我们在芝加哥期间，一直在几家酒店之间犹豫不决，最终选择了这家酒店，非常高兴。我们来芝加哥是为了看一场音乐会，友好的工作人员热情接待了我们，他们了解我们此次旅行的性质。我们在旅行期间也订了婚，瑞吉酒店把我们照顾得无微不至。我们都是万豪旅享家的忠实会员，之前从未享受过入住瑞吉酒店的乐趣。现在，我们成了忠实的客人，迫不及待地想再次光临！感谢你们的一切 :) （原文） My partner and I were recent guests at this property. We were torn between a couple hotels for our stay in Chicago, and are SOO glad we went with this property. We came to Chicago for a concert and were greeted by friendly staff who were aware of the nature of our visit. We also became engaged throughout the duration of our trip and the St. Regis took great care of us. We are both loyal Marriott Bonvoy members and had never had the pleasure to stay at a St. Regis property. Now, we are loyal guests who can’t wait to come again! Thanks for everything :)

（由 Google 翻译）⭐️⭐️⭐️⭐️⭐️ 芝加哥瑞吉酒店，难忘的住宿体验！ 从抵达的那一刻起，我们在芝加哥瑞吉酒店的体验就无比非凡。尽管我们错过了航班，不得不返回芝加哥过夜，但瑞吉酒店所传递的正能量，让我们的整个旅程都得以挽救。 特别感谢前台的Vera，她热情的欢迎和周到的服务为我们的整个旅程奠定了基调。当她得知我们错过了航班时，她立即为我们送上了一杯香槟，让我们感觉好一些。她亲切、高效、真诚地关心我们——一位真正的专业人士，让我们感觉自己是尊贵的客人。 同样令人印象深刻的是David和代客泊车团队，当我们的车在我们前往机场准备下一班航班时，在一个极其不方便的时间意外启动了软件更新，他们竭尽全力帮助我们。他们真诚的关怀，以及为我们解决用车难题的解决方案（甚至主动提出将车停放在安全的地方，直到我们返回市区），简直太棒了。他们不放过任何一个机会，将任何负面情绪转化为让顾客满意的机会。我印象非常深刻。 酒店本身令人惊叹——设计精美，维护无可挑剔，地理位置优越。但真正让它与众不同的是他们卓越的员工。他们让我们的入住体验变得格外特别。 强烈推荐芝加哥瑞吉酒店给所有追求奢华体验的人。我们迫不及待地想再来！ （原文） ⭐️⭐️⭐️⭐️⭐️ An Unforgettable Stay at the St. Regis Chicago! Our experience at the St. Regis Chicago was nothing short of exceptional from the moment we arrived. Despite missing our flight and heading back to the city for the night, our whole trip was saved thanks to the positive energy we got at the St. Regis. A special thank you to Vera at the front desk, whose warm welcome and attentiveness set the tone for our entire visit. When she learned that we had missed our flight, she immediately offered us a glass of champagne to make us feel better. She was gracious, efficient, and genuinely caring — a true professional who made us feel like honored guests. Equally impressive was David and the valet team, who went above and beyond when our car started an unexpected software update at an extremely inconvenient time just as we were heading for the airport for our next flight. Their genuine care and finding solutions to our car-challenges (and even offering to keep the car in a secure spot until we returned back to the city) were simply OUTSTANDING. They did not miss a chance to just turn any negativity to an opportunity to delight their customers. I was extremely impressed. The hotel itself is stunning — beautifully designed, impeccably maintained, and perfectly located. But what truly sets it apart is the exceptional staff. They transformed our stay into something special. Highly recommend the St. Regis Chicago for anyone looking for luxury with heart. We can’t wait to return!

（由 Google 翻译）这是我们第二次住在这里，我觉得我们以后来芝加哥肯定不会再住别的地方了。这次两晚住宿有两个亮点：2025年9月9日，我们去北岛观看了Gov't Mule/Tedeschi Trucks Band乐队的演出。回到酒店时已经很晚了，而且我们饿极了！夜班经理理查德很理解我们的处境，他离开了，很快就带着零食回来了：薯片、爆米花、混合坚果和巧克力。我们太开心了！他人非常好。另一个亮点是在Tre Dita餐厅的晚餐。那里的氛围/装饰令人惊艳，食物也美味得令人难以置信。我们点了Misticanza del Campo（沙拉，对于我们这些不会说意大利语的人来说）、Tagliata di Manzo（8盎司上等肋眼牛排）、Patate Fritte（育空黄金土豆）和Dolce al Pistacchio（开心果果仁糖和达克瓦兹，甜奶油）。所有菜品都不含麸质。我们还点了饮料（Fuoco Al Lago和Old Fashioned）和一杯葡萄酒。以后我每次来芝加哥都会尽量去那里用餐。 （原文） This is the second time we've stayed here and I don't think we'll ever stay anywhere else when we're in Chicago. Two standouts from this 2-night stay: We traveled to see the Gov't Mule/Tedeschi Trucks Band show at Northerly Island on 9/9/25. When we finally returned to the hotel it was pretty late and we were hungry! The night manager, Richard, sympathized with our plight, disappeared, and returned in short order with snacks: Potato chips, popcorn, nut mix, and chocolates. We couldn't have been happier! He was so nice. The other standout was dinner at Tre Dita. The ambiance/decor is stunning and the food was out of this world good. We split the Misticanza del Campo (salad, for those of us who don't speak Italian), Tagliata di Manzo (8 oz. prime ribeye cap), Patate Fritte (Yukon gold potatoes), and Dolce al Pistacchio (pistachio praline & dacquoise, sweet cream). All were gluten free. We also had drinks (Fuoco Al Lago & Old Fashioned) and a glass of wine. Going forward, I will do my best to dine there every time I'm in Chicago.

（由 Google 翻译）芝加哥瑞吉酒店位于城另一侧，与我们通常入住的丽思卡尔顿酒店和格温豪华精选酒店隔街相望。瑞吉酒店是一家美丽的新酒店，拥有令人惊叹的湖景和河景。然而，这家瑞吉酒店显然与他们的大多数酒店大相径庭。入住时，酒店没有提供个性化服务，也没有承认我们的精英会员身份。我们知道这家酒店刚开业时早餐闹得沸沸扬扬，当时他们拒绝向万豪旅享家会员提供权益，这让我们一直犹豫是否要入住。我们之前被升级到了套房，但到达酒店后却被告知被换回了标准大床房。一位年轻的女士进去找到了我们升级后的房间并帮我们换了回去，但我认为这种先升级后又取消的做法非常不妥。直到我主动询问，酒店才提及我们作为精英​​会员享有的早餐权益，即便如此，我们仍然被收取了早餐费用，我不得不在收到账单后打电话要求退款。当被问及为何来此时，我告诉他们我们是为了庆祝我的生日，但除了“感谢您选择在我们这里庆祝生日”之外，没有得到任何其他回应。上次我在一家普通的万豪酒店提到我的生日时，他们送了我两个纸杯蛋糕。而这家豪华五星级酒店连这点小惊喜都没有。 入住第一晚没有夜床服务，但房间非常漂亮。酒店非常干净，员工也都很友好。泳池区域只开放到晚上8点，所以如果您想使用泳池或桑拿，请务必在晚上之前到达。健身中心设施齐全，但没有真正的腹部训练器械。健身区也没有像丽思卡尔顿或瑞吉酒店那样提供新鲜水果或其他饮品。 总的来说，如果这是JW万豪酒店，那将会是一次非常棒的入住体验。但如果这是瑞吉酒店，我会非常失望，因为要支付每晚700-900美元的标准房价。除了装修精美的房间外，这家酒店在服务和设施方面与芝加哥的拉萨尔酒店或JW万豪酒店并无二致。 （原文） The St. Regis Chicago is across town from the Ritz Carlton and Gwen Luxury Collection where we usually stay. The St. Regis is a beautiful new hotel with amazing views of the lake and river. However; it is obvious that this STR is a lot different from most of their properties. There was no individualized service and no recognition of Elite status at check in. We knew the history of the breakfast debacle when they first opened, where they were denying Marriott Bonvoy benefits and that has made us hesitant to stay there. We had been upgraded to a suite prior to arrival and when we got there we were told we had been switched back to a standard king room. The young lady went in and found our upgraded room and moved us back, but I thought that was extremely tacky to be given an upgraded then have it yanked back. Our breakfast benefits as Elite members were not mentioned until I asked and even then we were still charged for our breakfast and I had to call back after I got the bill and have the charges reversed. When asked why we were in town, I told them we were celebrating my birthday, but other than a "thank you for spending your birthday with us" got no other recognition. The last time I mentioned my birthday at a regular Marriott even, I came back to a pair of cupcakes. Not even so much as that at a luxury 5 star hotel. There was no turn down service on the first night of our stay but the room was stunning. The property is exceptionally clean and staff is friendly for the most party. The pool area is only open until 8pm so if you want to use the pool or sauna, get there before the evening. The fitness center is adequate but has no real ab workout machines or equipment. There was no fresh fruit or offerings in the fitness area as I would expect at a Ritz or STR property. Overall, this would be a great stay if this were a JW Marriott. As a St. Regis, I would be wholly disappointed to stay there and pay standard rate of $700-$900 per night for a room. There is nothing setting this apart from the The Lasalle or JW property in Chicago service and amenities wise other than the spectacularly finished rooms.

（由 Google 翻译）这家酒店因为名字叫瑞吉酒店（St. Regis），所以只给四星。我住过很多瑞吉酒店，但这家是最让我失望的。大堂只有几个座位，没有酒吧，没有现场乐队，什么娱乐设施都没有。酒店狭小简朴。酒店内的两家餐厅都订满了，酒吧只留给顾客享用。根本没地方可以随便喝点东西。酒店位置偏僻，步行到任何便利设施都要10-15分钟。房间干净宽敞，但缺少一些更优质的设施。没有氛围灯，没有壁橱灯，也没有电动遮阳帘。迷你吧也没什么用。总的来说，我会给这家酒店3.5星。如果没有方便的酒吧和餐厅，就不能称之为豪华酒店。 （原文） This hotel only gets 4 stars due to the St. Regis name. I’ve stayed at a lot of St. Regis locations and this is by far the most disappointing. The lobby is comprised of a few seats. No bar, no live band, nothing to entertain you. It’s small and spartan. The two onsite restaurants book out and reserve the bar for patrons. There was no where to get an impromptu drink. The location is off to the side. It’s a 10-15 minute walk to anything relevant. The rooms are clean and spacious. They miss on the nicer amenities though. There is no ambient night light, no closet light or motorized shades. The mini bar is paltry. Overall, I would have given this place 3.5 stars. You can’t be a luxury hotel without an accessible bar and restaurant.

（由 Google 翻译）我是整个万豪酒店组合的常客，在最近的 3 晚商务住宿期间，我在拉萨尔酒店度过了一段美妙的时光。到目前为止，这是我住过的所有签名系列酒店中我最喜欢的审美。值得注意的是，我非常喜欢 21 号烧烤店的布局，它提供了丰富的菜单，与社交氛围之间取得了很好的平衡，对于加班也非常有用。带插座的大型公共桌子特别受到赞赏，令我惊讶的是它们并不常见。也许最重要的是，当我工作到很晚的时候，我每天晚上都会在酒吧后面得到内特的优质服务。当我连续两个晚上出现时，他让我感觉就像一个家外之家，认出我就像我是常客一样。他也非常关心和认真，确保我在打烊时擦地板时要小心。也许给他加薪？感谢您给我们带来了愉快的住宿体验。 （原文） I'm a very frequent traveler across the entire Marriott portfolio and had a terrific stay at the LaSalle during my recent 3-night stay for business. It's by far my favorite aesthetic of all the autograph collection hotels I've stayed in. Notably, I very much liked the layout of the Grill on 21, providing a solid menu with a nice balance of a social atmosphere that is also very functional for working late. The large communal tables with outlets were especially appreciated, and I'm surprised they aren't more common. Perhaps most importantly, I had exceptional service from Nate behind the bar every night as I worked late. He made it feel like a home away from home, recognizing me as if I was a regular when I showed up two nights in a row. He was also very caring and conscientious in making sure I was careful on the floor as he was mopping it during closing. Give him a raise, perhaps? Thanks for a great stay.

（由 Google 翻译）这是一家很棒的酒店。无论是新建的还是新装修的，都是现代、便捷的住宿之选。我是一位拥有高万豪会员等级的商务旅客，非常喜欢这里。酒店设施相当简洁，但略有升级，配备了优质的卫浴用品和便利设施，淋浴间很棒，床也很舒服。酒店地理位置优越，位于市中心。健身房很棒，早餐服务也不错，食物选择也不错。 工作人员很友好，但是人手似乎略显不足。我们入住第一天，房间直到下午5点才有人打扫，我们不得不打电话提醒他们。每次我们试图打电话给前台，前台都无人接听。万豪应用程序上的聊天选项还不错，但他们比我住过的大多数酒店都更慢。 作为万豪的钛金级会员，这家酒店唯一提供的服务是每日积分，主要用于早餐，没有其他真正的便利设施。总体来说，住宿体验不错，值得推荐。在芝加哥市中心找到一家干净整洁的酒店其实并不像人们想象的那么容易，很多酒店都很老旧。但这家酒店却不是。我们在隔壁的 JW 万豪酒店和搬家酒店度过了非常非常糟糕的经历，而拉萨尔酒店在凌晨 3 点非常热情周到，在我们 JW 房间出现严重的下水道问题和糟糕的客户服务之后，真的让我们感觉更放松。 （原文） This was a great hotel. Either new or newly remodeled. Modern, easy and convenient place to stay. Business traveler with high Marriott status and I really enjoyed this spot. It’s fairly simple and basic but a little stepped up with nice bathroom products and amenities, great shower and comfortable bed. The location is very central. I thought the gym was very nice and the breakfast service was also nice with good food options. The staff is friendly enough; however, they seem slightly understaffed. Our first day our room did not get cleaning service until after 5:00pm and we had to call to remind them. Each time we tried to call the front desk no one answered. The chat option on the Marriott app was fine but they were more delayed than most hotels I’ve stayed at. As a titanium elite Marriott member the only thing this hotel offers is a daily credit mostly for breakfast but not real other amenities. Overall good stay and would recommend. It’s actually not as easy as one would think to find a good and clean hotel in downtown Chicago, a lot of places are very dated. Not this place. We had a very, very terrible experience with the JW Marriott next door and to move hotels and the Lasalle was very accommodating at 3:00am and really helped us feel more relaxed after a bad sewer issue in our JW room and terrible customer service.

（由 Google 翻译）简直太棒了！这次住宿体验令人难忘，下次再来这座城市，我都会第一时间想到这里。从我们抵达的那一刻起，工作人员就热情友好，直到我们离开。房间宽敞明亮，一尘不染，处处彰显着奢华感……浴室/淋浴间是我记忆中最棒的之一。超大的电视和舒适的床铺也令人印象深刻。感谢所有让我们的感恩节之旅如此特别的人！ （原文） Impressed to say the very least. One of those stays that sticks with you and makes you immediately think of a place to stay when you return to the city. Staff couldn’t have be friendlier from the moment we arrived to the second we left. The rooms were very spacious, spotless, and had a real luxury feel… one of the nicest bathroom/shower combos I can remember. Massive tvs and really comfy beds too. Thank you everyone who made our Thanksgiving stay so special!

（由 Google 翻译）这家酒店真是太棒了！各个楼层的客房都超级宽敞舒适。酒店的整体氛围既经典优雅，又不失现代清新。地理位置优越，步行即可轻松前往城里所有有趣的地方，而且附近还有各种便利设施，例如药店和咖啡馆。酒店的食物非常美味！客房送餐服务的时间和选择也非常丰富。我强烈推荐这家酒店！ （原文） This was such a fantastic hotel! The rooms, at all levels, are super spacious and comfortable. The whole vibe of the hotel is classy and elegant but also modern and refreshed. The location makes it easy to walk everywhere fun in the city, and it is close to all sorts of conveniences like pharmacies and coffee shops. The food at the hotel is delicious! And the room service times and options are very generous. I highly recommend this spot!

（由 Google 翻译）我喜欢它有酒吧和一些食物。它有点像市中心，步行就能吃喝玩乐。我不喜欢电梯在一个角落，而且地毯拖行李很费劲😕。楼下的健身房很不错。适合举办商务会议👌。房间刚进门时很热，只有走动的时候才会凉爽，因为有运动传感器。套房看起来非常浪漫。这里还有一个水疗中心。窗外看到的是高楼大厦，而不是他们营造的城市景观🤔。总体来说不错，但不算特别好。 （原文） I like that it has a bar and some food. It's kind of the Central of the city to make it walkable for food and drinks. I don't like the elevators are in one corner and carpet hard to move luggage 😕. Gym downstairs is nice. Good place for business convention 👌. Rooms are hot when entered and only stay cool if moving in there because of motion sensor. The suites look really nice to be romantic. There's a spa here too. View out windows is taller buildings which is not the city view they make it 🤔. Overall good but not great.

（由 Google 翻译）拉萨尔酒店（LaSalle）地理位置优越，拥有一家很棒的酒吧和布置得体的客房。大堂/客房分布在不同的楼层/电梯里，布局有点奇怪，但我们已经习惯了。我觉得我们的房间可以再大一点，但淋浴是我最近在万豪酒店体验过的最好的之一。酒店的位置不太喜欢，但步行就能到一些很酷的地方。 （原文） The LaSalle was a nice Autograph location with a solid bar and decently appointed rooms. The setup for the lobby/rooms spread across the floors/elevators was a bit odd but we got used to it. I felt our room could have been a tad larger, but the shower was one of the best I've tried at a Marriott recently. Didn't adore the location, but we were within walking distance to some cool spots.

（由 Google 翻译）芝加哥拉萨尔酒店 (The LaSalle Chicago) 还不错，但没有完全满足我的预期，尤其是与我住过的其他 Autograph Collection 酒店相比。服务还行，但谈不上特别出色。房间乍一看还行，就像你从我的视频里看到的那样，虽然有明显的磨损痕迹，而且空调声音也挺大。浴室的水压还行，但设施感觉一般。我们被告知凭借我的白金精英旅享家 (Platinum Elite Bonvoy) 会员升级到了视野更好的房间，但房间的视野很糟糕，被一些普通的建筑挡住了。以我支付的价格（每晚超过 400 美元，不含税费），我期待更好的服务、更新的设施和更精致的客房体验。话虽如此，酒店位置很便利，就在市中心。 （原文） The LaSalle Chicago is a decent hotel, but it didn’t quite meet my expectations, especially compared to other Autograph Collection properties I’ve stayed at. The service was fine, but nothing above and beyond. The room was okay at a first glance as you can see from my video, though there were noticeable signs of wear and tear, and the AC was quite loud. The bathroom had decent water pressure, but the amenities felt underwhelming. We were told we got upgraded with my Platinum Elite Bonvoy membership to a room with a better view, the view was horrible, blocked by some mundane buildings. For the price I paid (over $400 a night, excluding taxes and fees), I expected better service, more updated amenities, and a more polished room experience. That said, the location was convenient, right in the heart of the city.