芝加哥中50家最佳水疗酒店

（由 Google 翻译）这绝对是我住过的最豪华的酒店。七月初，我在十楼的单卧湖景套房住了几晚，七月底又在高级房（特大床）住了几晚。每次住宿都由一家面试公司赞助，对此我深表感谢。我第一次到达朗廷酒店是周日下午1点左右，我的套房还没准备好，所以我把行李寄存在二楼的前台，然后出去散步并吃了午饭。下午2点半才回来，却要等到3点半左右才能拿到房间，于是他们免费让我在顶楼的俱乐部酒廊待一天，这真是太棒了！那里每天不同时段都有不同的餐饮选择，我可以坐下来放松一下，享用美食和饮品。我的房间视野极佳，而且117平方米的房间，我敢说它非常宽敞。浴缸和浴室设施一应俱全。当然，当我进房间的时候，行李已经送上来了。迷你吧里的东西确实很贵——一小罐坚果要16美元，不过如果你住的是五星级酒店，这在意料之中。他们有一个小型游泳池，大约20码长，我去了，但10分钟后就出来了，因为周日晚上孩子太多了。套房里的所有东西都有面板——灯、窗帘、窗帘。它有1.5个卫生间，还有一个可以隐藏在伸缩门后面的额外洗手池。接待区的装饰也非常漂亮——我很喜欢，完全不介意在那里等一个小时。 （原文） This is absolutely the most luxurious hotel I have ever stayed at. Spent a couple of nights in the 1-bedroom lake-view suite on the 10th floor at the beginning of July, and then another couple of nights in a Premier room with a king bed later in July. Each trip was sponsored by an interviewing company for which I am grateful. The first time I reached the Langham was around 1pm on a Sunday and my suite wasn't ready yet, so I handed my luggage to the reception desk (it's on the second floor) and went outside for a stroll and lunch. Got back at 2:30pm and had to wait till around 3:30 for the room, so they gave me complimentary access for the day to their Club lounge on the top floor, and that was pretty amazing! It had different food options at different times of the day, and I could just sit and relax there with food and drinks. My room had fantastic views as well, and at 1200 square feet, dare I say it was spacious. The bathtub and bathroom had every amenity imaginable. My luggage was of course, already brought up by the time I entered my room. Stuff at the minibar was definitely expensive - a small can of nuts was 16 bucks, but you kinda expect that if you're staying at a 5-star hotel. They have a small swimming pool, around 20 yards in length, which I went to, but got out after 10 minutes, because there were too many kids on Sunday evening. The suite had panels for everything - lights, drapes, curtains. It had 1.5 bathrooms plus an extra sink that could be hidden behind a retractable door. The decor of the reception area was also so beautiful - I loved it, and I absolutely did not mind waiting there for an hour.

（由 Google 翻译）我们在芝加哥朗廷酒店的住宿体验非常棒。住宿的各个方面都超出了预期。酒店员工热情友好、彬彬有礼，并且总是乐于助人。我们对房间的大小非常满意。酒店健身房配备了锻炼所需的所有器材，桑拿浴室和蒸汽浴室更是放松身心的绝佳去处。我们尤其喜欢在酒店餐厅享用早餐。总而言之，我强烈推荐朗廷酒店，并期待下次入住。 （原文） Our stay at the Langham Chicago was outstanding. All aspects of our stay exceeded expectations. The hotel staff were friendly, courteous, and always willing to assist. We were very pleased with the size of the room. The hotel gym has all the equipment needed for a great workout, and the sauna and steam rooms were a great way to destress. We especially enjoyed the hotel restaurant for breakfast. Overall, I would highly recommend the Langham and look forward to our next stay.

（由 Google 翻译）~~~酒店住宿~~~ 服务很棒。他们提供代客泊车服务。酒店就在芝加哥河畔，地理位置优越，方便前往市中心寻找美食。酒店二楼还有一家很棒的餐厅（Travelle）。房间很干净。酒店有一个很棒的专属休息室（我记得是在顶楼），可以欣赏到令人惊叹的城市景观。酒店还有水疗中心和泳池，但我入住期间没有体验过。 ~~~作为婚礼场地~~~ 我们于2025年9月在朗廷酒店举行了婚礼。这是我们做过的最轻松、最棒的决定。我们参观婚礼场地的时候，去过朗廷酒店一次，就立刻决定要在那里举办婚礼。虽然朗廷酒店确实很奢华，但真正让我们印象深刻的是场地经理Vasso Power和她的专业精神。她的沟通能力是一流的。这在我们参观过的其他场地中是无法比拟的，所以我们从一开始就决定要和她合作。我们无法完全表达对Vasso对细节的关注和敬业精神的感激之情。她总是井然有序、友善、体贴，并且会充分考虑我们的喜好。 婚礼前，我们多次造访朗廷酒店。主要是为了和我们的婚礼策划师一起参观，并在父母来访时带他们参观场地。每次工作人员都非常专业，我们从未感到不受欢迎。 新娘和新郎入住的房间非常棒，他们真的把我们宠坏了。 婚礼的食物美味可口，堪称一流。我经常听到人们对婚宴食物的期望值很低，但在朗廷酒店，宾客们绝对不会有这种感觉。一切都非常美味！ 从宾客的角度来看，我没有听到任何人对朗廷酒店的负面评价。我的父母对工作人员开门迎接他们并叫出他们的名字感到敬畏，我爸爸告诉我：“我们现在会把这里的一切与朗廷酒店进行比较。” 我们非常喜欢在这里举办的婚礼，那是我们一生中最美好的一天。是的，你可以在其他场地举办一场精彩的婚礼，但在朗廷酒店举办婚礼，绝对能体现奢华、服务和品质的极致。所以，如果你正在寻找一个拥有美丽河景、优质服务、美味佳肴的婚礼场地——那就别再犹豫了。 （原文） ~~~Hotel Stay~~~ Service is amazing. They have valet. The hotel is right next to the Chicago River, great location for finding food downtown. They also have a wonderful restaurant on the 2nd floor of the hotel (Travelle). Their rooms are clean. They have a nice exclusive lounge (I believe it's the top floor) and it has an amazing view of the city. They also have a spa and a pool, but I did not try these when I stayed. ~~~As a Wedding Venue~~~ We had our wedding at The Langham in September 2025. It was the easiest and best decision we have ever made. When we were touring venues for our wedding, we visited The Langham once and we immediately knew we wanted to have our wedding there. While The Langham is indeed luxurious, it was the venue manager, Vasso Power, and her professionalism that blew us away. Her communication was top tier. Which cannot be said for other venues we toured, so we knew from the beginning that we wanted to work with her. We cannot fully express our gratitude for Vasso's attention to detail and work ethic. She was always organized, kind, caring, and considerate of our preferences. We visited The Langham multiple times prior to the wedding. Mainly for walking through with our wedding planner and to show our parents the venue when they were in town. Every time the staff were very professional and we never felt unwelcome. The rooms that the bride and groom get to stay in are amazing, they really spoiled us. The food for the wedding was scrumptious and superb. Often I hear of people's low expectation of wedding food, but your guests will not experience this at The Langham. Everything was delicious! From a guest perspective, I did not hear anything negative regarding anyone's experience at The Langham. My parents were in awe that the staff would open the door and welcome them by name, my dad told me "we will now be comparing everything to The Langham." We loved our wedding here, it was the best day of our lives. Yes, you may have a nice wedding at a different venue, but having a wedding at The Langham is peak luxury, service, and quality. So if you are looking for a wedding venue with beautiful views of the river, excellent service, fantastic food — look no further.

（由 Google 翻译）我一直很喜欢入住芝加哥朗廷酒店——它是我最喜欢的地方之一，而且我经常来。但过去一年，感觉有些不一样了。员工们依然热情好客，但笑容背后却透着一丝疲惫。仿佛酒店的核心——员工们——已经不堪重负。 管理团队曾经能够与客人进行亲切友好的交谈，让酒店充满家的感觉，如今却似乎总是疲于奔命，和团队成员一起忙得不可开交。曾经优雅从容的体验，如今却变得匆忙而匆忙。 请善待他们。我见到他们的次数比见到我的家人还要多——他们值得被支持，而不是被累垮。 （原文） I’ve always loved staying at The Langham Chicago — it’s one of my favorite places in the world, and I’m here often. But over the past year, something feels different. The staff remains as gracious and welcoming as ever, but behind their smiles, there’s a visible weariness. It’s as if the heart of the hotel — its people — is being stretched too thin. The management team, once able to linger for warm, friendly conversations that made the hotel feel like home, now seem constantly pulled into the fray, working alongside their teams just to keep up. What used to feel like an elegant, effortless experience now feels hurried. Please, take care of them. These are the faces I see more often than some of my own family — and they deserve to be supported, not exhausted

（由 Google 翻译）员工和服务都很棒。房间装修和布置都非常棒。地理位置优越，方便前往市中心的所有活动。唯一的缺点是，大楼西侧房间的景观相当差。 我们的房间基本上正对着隔壁酒店的一堵水泥墙。当我要求换房间时，他们告诉我唯一的选择是付费升级，尽管我没有通过美国运通Fine Rewards的免费升级计划升级。我知道这个计划只是根据空房情况进行升级，但如果有空房，我得付费升级，这有点让人困惑。 总之，这家酒店总体来说很不错，只是如果你在意光线/景观的话，需要注意一下。我想朝河/朝北的房间应该会很棒。 （原文） Staff and service were outstanding. Room fit and finish is exceptional. Location is great for all downtown activities. The one knock is that the views of the rooms on the west side of the building are pretty subpar. Our room basically faced a concrete wall of the hotel next door. When I asked to switch rooms, they told me the only option was to pay for an upgrade, even though I had not been upgraded through the complementary Amex Fine Rewards program. I understand this program is just an upgrade based on availability, but if there was a room available, it was just a bit confusing that I would have to pay for the upgrade. Anyway, really nice hotel overall, just a word of caution if you care about light / views. I imagine the rooms facing the River / North are fantastic.

（由 Google 翻译）芝加哥朗廷酒店从始至终都为您带来非凡的奢华体验。从您抵达的那一刻起，热情周到的服务便会迎接您的到来，优雅的氛围扑面而来。宽敞舒适、设计精美、一尘不染的客房，配备令人惊艳的景观、柔软舒适的寝具以及贴心的设施，让您尽享放松惬意的入住体验。每一个细节都体现着匠心独运和卓越品质。 酒店的餐饮选择丰富多样，水疗和康体设施更是世界一流，是您结束一天忙碌后放松身心的理想之选。朗廷酒店真正与众不同之处在于其员工：热情友好、细致周到，始终竭尽全力，力求让您的入住体验成为一段难忘的回忆。无论您是商务出行、庆祝特殊时刻，还是仅仅想享受一次奢华假期，朗廷酒店都是您不容错过的下榻之所。强烈推荐。 （原文） The Langham, Chicago delivers an absolutely outstanding luxury experience from start to finish. The moment you arrive, you’re greeted with warm, polished service and an atmosphere that radiates elegance. The rooms are spacious, beautifully designed, and impeccably clean, featuring stunning views, plush bedding, and thoughtful amenities that make your stay truly relaxing. Every detail feels intentional and elevated. The dining options are exceptional, and the spa and wellness facilities are world-class — perfect for unwinding after a long day. What really sets The Langham apart is the staff: friendly, attentive, and always ready to go above and beyond to make your stay memorable. Whether you’re visiting for business, celebrating a special occasion, or simply enjoying a luxury getaway, The Langham is an unforgettable place to stay. Highly recommended.

（由 Google 翻译）我和妻子跑完印第安纳波利斯马拉松后，立刻抵达酒店——筋疲力尽，狼狈不堪。前台接待员汉娜热情周到，令人倍感亲切。她甚至主动安排人送了一桶冰块到我们房间，完全无需我们开口。她的善良和体贴让我们深受感动。 在酒吧，调酒师塞萨尔也为我们提供了两次非凡的体验——他细致周到、热情友好、真诚待客。 这次旅行中，我们还在康莱德酒店和华尔道夫酒店各住了两晚，但朗廷酒店的服务无疑是最好的。我们一定会再次光临！ （原文） My wife and I arrived at the hotel right after finishing the Indianapolis Marathon — exhausted and a bit of a mess. The front desk associate, Hanna, was incredibly warm and welcoming. She even went the extra mile by arranging for a bucket of ice to be delivered to our room without us having to ask. We were truly touched by her kindness and care. At the bar, Cesar also provided us with two exceptional experiences — attentive, friendly, and genuine. During this trip, we also stayed at the Conrad and the Waldorf for a couple of nights, but the service at The Langham stood out as the best by far. We’ll definitely be coming back!

（由 Google 翻译）这家酒店位于市中心，是一家典型的三星级酒店。房间设施很普通，基本设施齐全。 我的房间外面有明亮的霓虹灯，导致房间里闪烁不定。房间里电视柜旁边还有一个随意摆放的洗手盆。 工作人员很有礼貌。酒店有餐厅和会议室。 总的来说，如果你想在芝加哥市中心预订一间标准间，可以考虑这家酒店。 （原文） Located in the heart of downtown, it is a typical 3 star hotel business. The room was pretty average with all the basic amenities. My particular room had bright neon lights right outside which was causing a lot of bright flashes inside. The room also had a random wash basin right next to the TV stand. The staff was polite. They do have a restaurant and conference room. Overall you can consider it if you want a basic standard room in downtown Chicago.

（由 Google 翻译）当我抵达时，由于一个月的出差而疲惫不堪，前台Alex非常友善耐心，代客泊车员Richard也是如此。 Richard不仅帮我把车平行停在酒店门前，让我不用担心停车，还帮我卸了20分钟的车上物品，甚至还帮我把一袋垃圾扔进了垃圾桶。他做得远远超出了工作要求，让我的夜晚更加美好。单单是代客泊车服务，这家酒店就值得预订。 前台的Lauren推荐了一家很棒的早餐店，步行两分钟就能到。Goddess咖啡馆！很棒的早餐三明治和超棒的冰拿铁。她人非常友善。 早上，代客泊车员Franklin非常热心地帮我把沉重的箱子搬回车里。我非常感谢他的帮助和耐心，来来回回好几次。 这家酒店美极了，床很舒服，房间宽敞明亮，视野开阔，浴室也很棒，办公桌也很大，但真正让我拥有这次体验的是酒店的员工。 非常感谢这四位员工，以及戈弗雷酒店的每一位员工。你们让我感受到了前所未有的热情，在经历了一个月的旅行之后，没有哪家酒店能像你们这样热情周到。整个团队的热情、真诚和关怀让我深受感动。特别感谢理查德，他不仅是我第一个接触到的人，更是我体验到的超越，让我永生难忘。 简而言之：我会把每家酒店的服务都与这次戈弗雷酒店的优质服务进行比较。 （原文） Alex front desk was so kind and patient with me when I arrived frazzled from a long month of work travel, and Richard the valet also. Richard not only came out to parallel park my car in front of the hotel so I wouldn’t have to worry about it, but he helped me unload my car for 20 minutes, and even ran a bag of trash to a trash can for me. He went above and beyond what his job asks him to do and made my night so much better in the process. This hotel is worth booking for the valet service alone. Lauren at the front desk recommended a great breakfast place a two minute walk up the street. Goddess cafe! Great breakfast sandwich and fantastic iced latte. She was very kind. Franklin the valet was very helpful getting the heavy boxes back into my car in the morning. I really appreciated his help and patience and I went back and forth so many times. This hotel is gorgeous, the beds are comfortable, the rooms are spacious and well lit with great views, great bathrooms, and great desk space, but it’s the people that made the experience for me. Thank you so much to these 4, and to everyone I interacted with from the Godfrey. You made me feel welcome in a way no hotel has after a month of traveling. I was moved by the compassion and genuine kindness and care from the whole team. Thank you especially to Richard, who not only set the tone as he was the first person I interacted with, but really went above and beyond in a way I won’t soon forget. TLDR: I will be comparing the service at every hotel to the excellent service i received this stay at the Godfrey.

（由 Google 翻译）如果您要去芝加哥，想找个热闹的地方住下，戈弗雷酒店 (Godfrey Hotel) 或许是个不错的选择。它距离奥黑尔机场 (ORD) 大约 20 到 30 分钟路程。我预订了 Uber，价格大约 30 美元，考虑到便利性，价格还算合理。 如果您打算购物或参观地标，这里的位置非常方便。您可以步行前往很多地方，无需开车或拼车。说到拼车，由于酒店位于一个非常热闹的地区，所以当您需要出门时，几乎几分钟就能找到 Uber。 这里绝对是热闹非凡。无论是酒店客人，还是来屋顶餐厅和酒吧的顾客，这里总是人潮涌动，尤其是在晚上。根据日期和时间的不同，屋顶是最佳去处。那里氛围很好，吸引了不少人。需要注意的是：饮料价格偏高，而且屋顶有“晚上7点后禁止戴帽子”的规定，这让我很意外。 至于酒店本身，房间干净现代。房间没有铺地毯，而是铺了乙烯基地板，我其实更喜欢这种地板，因为它干净整洁。我唯一不满意的是电视频道的选择。我知道不是每个人都来酒店看电视，但有时放松一下，换几个好频道也挺不错的，而这家酒店感觉有点欠缺。 总的来说，如果你想找一家热闹、社交性强、位于市中心的酒店，戈弗雷酒店是个不错的选择。它不是最安静的地方，但如果你喜欢充满活力和优美的屋顶景色，你可能会喜欢这里的住宿。 （原文） If you’re heading to Chicago and want to stay somewhere with a lively atmosphere, the Godfrey Hotel might be a good choice. It’s about 20 to 30 minutes from O’Hare (ORD). In my case, I reserved an Uber for around $30, which wasn’t too bad for the convenience. The location is great if you’re planning to do some shopping or visit landmarks. You can walk to a lot of places without needing a car or rideshare. And speaking of rideshares, because the hotel is in such an active area, there’s almost always an Uber just minutes away when you need to head out. Now, this place is definitely active. Whether it’s hotel guests, or people coming in for the rooftop restaurant and bar, there’s a constant flow of people, especially in the evenings. Depending on the day and time, the rooftop is the place to be. It has a great vibe and draws a good crowd. Just a heads up: drink prices are on the higher side, and there’s a “no hats after 7 PM” policy on the rooftop, which caught me by surprise. As for the hotel itself, the rooms are clean and modern. Instead of carpet, they have vinyl flooring, which I actually prefer for cleanliness. My only real gripe was the TV channel selection. I get that not everyone comes to a hotel to watch TV, but sometimes it’s nice to relax and flip through some decent channels, and this felt a bit lacking. Overall, if you’re looking for a hotel that’s busy, social, and in the middle of the action, The Godfrey is a solid pick. It’s not the quietest spot, but if you like energy and a good rooftop scene, you’ll probably enjoy your stay.

（由 Google 翻译）我对这次入住的感受褒贬不一。积极的一面是，我的房间干净舒适，这点我非常感激。 话虽如此，也有一些令人沮丧的地方。房间里的咖啡机每次煮咖啡都会把咖啡渣喷得到处都是，所以它肯定需要保养了。迷你冰箱在70华氏度（约21摄氏度）的高温下也基本无法使用。我向前台反映过这个问题，他们说维修人员会来检查，但到我那天晚上回来时，什么都没修好也没更换。 说到前台，入住手续办理得不太好。员工更专注于手机，而不是帮助我。我完全没有被告知电梯在哪里、我在哪一层，或者退房手续如何办理，这让我感觉很不愉快。 此外，两部电梯中只有一部正常运转（而且服务电梯也坏了），所以等待时间很长，而且很拥挤。 总的来说，房间本身还不错，但服务和设施确实需要改进。 （原文） I had mixed feelings about my stay here. On the positive side, my room was clean and comfortable, which I really appreciated. That said, there were a few frustrating things. The coffeemaker in the room sprayed grounds everywhere when I tried to make coffee, so it definitely needs maintenance. The mini fridge was also basically useless at 70 degrees. I reported it to the front desk and was told maintenance would check it, but nothing was fixed or swapped out by the time I got back that night. Speaking of the front desk, check-in wasn’t great. The employee was more focused on their phone than helping me. I wasn’t given any details about where the elevators were, what floor I was on, or how checkout worked, which made the process feel unwelcoming. On top of that, only one of the two elevators was working (plus the service elevator was out), so waits were long and rides were crowded. Overall, the room itself was fine, but the service and amenities definitely need some attention.

（由 Google 翻译）首先，他们发邮件邀请我填写一份调查问卷，邮件里用的却是别人的名字。网站上标明的价格是一个价位，但后来又加收了将近25美元的费用，我们也付了。然后到了酒店，发现还有30美元的隐藏费用，其中包括一个“度假村费”。什么度假村费？！我们用各种不同的方式问了前台的两个人，这个度假村费是干什么用的，以及为什么要在办理入住的时候偷偷加上这些费用。他们俩猜测了将近20分钟，最后还是说他们不知道。作为支付度假村费的补偿，我们只得到了两小瓶斐济矿泉水。电视每隔30分钟就会自动关机，即使睡眠定时器已经关掉了。真是太烦人了，我们连看个电影都得重新开始，因为他们的电视设置太奇怪了，一点都不人性化。我们要求维修人员来解决这个问题。维修人员来的时候显然很不耐烦，因为他上班的时候居然还得负责维修。他说，我引用他的原话：“你们想干什么？” 哦，好吧。我告诉他电视的问题，他说：“不行，你们不能这么做。” 我问为什么，他说：“我不知道，就是不行。” 他一脸严肃，连笑都没笑。哈哈！我只是谢过他过来，然后送他到门口。这家酒店没有其他任何设施。他们有个屋顶酒吧，但我们因为穿着休闲被禁止上去——我丈夫穿着“运动装”，其实就是一件芝加哥公牛队的夹克和运动鞋，而我穿着牛仔裤和运动鞋。我丈夫被告知必须穿西装外套才能进去。所以，再说一遍，没有任何设施，至少对我们来说是这样，而我们支付的度假村费用显然是用来让街上的陌生人享受这些设施的，而不是给付费客人的。不过没关系，我们去了哈伯德街的Theory餐厅，吃得很好，喝了酒，玩得很开心。我们没有像计划的那样住三天，而是第二天就离开了，去了大使套房酒店。我们每天每人获得两张饮料券，外加免费自助早餐。而且我们住的是套房。房间非常干净、现代，员工非常友善热情，而且两台电视——没错，是两台——都很大，而且都能正常使用。我绝对不会再入住戈弗雷酒店了。绝对不会。 （原文） First of all they sent me an email invitation to complete a survey, addressing me by someone else's name. The website quoted one price, added fees of nearly $25, which we paid. THEN when we got to the hotel, there were $30 more of hidden fees including a "resort fee". What resort??? We asked the 2 people at the front desk 18 different ways what the resort fees were for as well as why were the fees secretly added when we were checking in. After they both tried to speculate for almost 20 minutes, they ultimately ended up telling us they didn't know. In exchange for paying the resort fees, we were given 2 mini bottles of Fiji water. The TV kept going off every 30 minutes even though the sleep timer was off. Very annoying, we couldn't even watch a movie without having to start over with their weird TV setup that was not user friendly at all. We requested maintenance to correct the issue. When he got to the door he was annoyed, evidently, because he was expected to do his job while he was at work. He said, and I quote, "What do you want?" Oh, ok. I tell him the issue with the TV and he said, "No. You can't do that." I asked why, and he said, "I don't know. You just can't." He didn't crack a smile, was dead serious. LOL! I just thanked him for coming and walked him to the door. There were no other amenities at this hotel. They have a rooftop bar, we weren't allowed to go up because we were dressed casually, my husband in "sportswear" meaning a Chicago Bulls jacket and gym shoes, me, jeans and gym shoes. My husband was told he had to wear a blazer or suit jacket to be admitted. So again, no amenities, at least not for us and our resort fees that obviously paid for random people off the street to enjoy, not paying guests. No worries, we went to Theory on Hubbard and had great food, drinks, and fun. Instead of staying the 3 days we had planned on, we left the next day and went to the Embassy Suites. We got 2 drink vouchers PER DAY, per person, PLUS free buffet breakfast. AND we had a suite. It was very clean, modern, the staff was very nice and accommodating, and BOTH TV 's, yes TWO, were larger AND they worked. I would NEVER stay at the Godfrey Hotel again. EVER.

（由 Google 翻译）房间陈旧，维护不善——不值这个价 我很少写评论，但这次住宿体验实在令人失望，值得分享。为了获得更美好的体验，我们升级到了套房——尤其是我们一行三人，希望女儿能拥有自己的空间。可惜的是，房间一点也不好。 一切都显得陈旧，无人照管。淋浴排水管里有头发，而且不是我们的，灰尘和污垢覆盖了大部分表面，我不得不自己用消毒湿巾擦拭整个房间。我试图挂毛巾时，毛巾架从墙上掉了下来。复合地板很脏——幸好我带了凉鞋，这样我的赤脚就不会碰到它们了。 床不舒服得令人难以忍受，每次移动都会嘎吱作响，感觉就像一张90年代的弹簧床垫。墙上的墙纸都剥落了，甚至看起来好像还有霉菌。我几乎没睡——感觉更像是在露营，而不是在酒店套房。 因为芝加哥马拉松，我们没法换酒店或房间，所以我们实际上被困住了三个晚上——总共花了2300美元，简直荒唐。 唯一的优点是位置好、免费的斐济迷你水瓶，以及酒店内Yasemi餐厅的早餐。除此之外，这家酒店迫切需要彻底翻新，并认真关注清洁卫生。我们再也不会住这里了。 （原文） Outdated and Poorly Maintained — Not Worth the Price I rarely write reviews, but this stay was so disappointing that it deserves to be shared. We upgraded to a suite to ensure a lovely experience — especially since there were three of us and we wanted our daughter to have her own space. Unfortunately, the room was anything but lovely. Everything felt old and neglected. There was hair in the shower drain that wasn’t ours, dust and grime coated most surfaces, and I had to wipe the entire room down myself with disinfecting wipes. The towel rack fell off the wall when I tried to hang a towel. The laminate floors were filthy — I was glad I brought sandals so my bare feet never touched them. The bed was unbearably uncomfortable, creaking with every move, and felt like a spring mattress from the 1990s. Wallpaper was peeling off the walls, and it even looked like there could be mold behind it. I barely slept — it truly felt more like camping than a hotel suite. Because of the Chicago Marathon, there was no option to switch hotels or rooms, so we were effectively trapped for three nights — at an absurd $2,300 total. The only positives were the location, the complimentary mini Fiji water bottles, and breakfast at the onsite restaurant Yasemi. Beyond that, this hotel desperately needs a full renovation and serious attention to cleanliness. We will never stay here again.

（由 Google 翻译）酒店位置绝佳，尤其适合去Fogo De Chao餐厅享用晚餐。附近还有不少好玩的酒吧。可惜我们没能去Godfrey酒店的屋顶酒吧IO。房间没能及时准备好，真是太遗憾了，也打乱了我们所有的计划。IO酒吧也因为举办活动提前关门了。酒店工作人员为了弥补我们的遗憾，提供了免费早餐。这很贴心，但我们还是希望房间能早点准备好，也希望酒店能早点告知我们酒吧会提前关门。 （原文） The location is great especially if getting dinner at Fogo De Chao. Fun bars in the area too. Sadly we didn't get to check out the rooftop bar, IO, at the Godfrey. Our room was not ready in time, which was a bummer, and it pushed everything we had planned back. IO also closed early due to an event. Staff tried to make it better by giving us free breakfast. That was nice, but just wish our room was ready and wish that we knew the bar was closing early sooner.

很贵

（由 Google 翻译）芝加哥半岛酒店不仅仅是一家酒店，更是芝加哥市中心奢华与热情好客的杰作。从您抵达的那一刻起，您便会被纯粹优雅的氛围所包围。大堂令人叹为观止——柔和的钢琴音乐、温暖的灯光和令人叹为观止的花卉布置，让您瞬间仿佛置身于一个宁静精致的世界。 接待团队以其优雅和专业的态度奠定了酒店基调。从入住到退房，每一次互动都令人倍感亲切。他们不仅仅是迎接您，更是欢迎您回家。酒店对细节的关注令人叹为观止——从抵达时提供的清爽饮品，到确保您在入住前房间已完美收拾。 酒店拥有无与伦比的美感——现代而永恒，精致而温馨。每条走廊都如同艺术画廊，客房更是令人心旷神怡：宽敞、整洁，设计兼顾科技与舒适。透过落地窗，城市景观令人沉醉，尤其是在芝加哥天际线跃然纸上之时。 半岛酒店的服务堪称世界一流。工作人员甚至在您提出需求之前就能预知您的需求——无论是提供额外的毛巾、免费擦鞋服务，还是提供巧克力和轻柔的音乐，都能满足您的需求。正是这种静谧的卓越体验，让半岛酒店脱颖而出。 餐厅本身就是一场美食体验。 🍽️ 上海露台——一颗隐藏的珍宝，提供精致的中式菜肴，并享有私密的屋顶景观。每道菜都散发着浓郁的风味和地道的风味。 🍷 大堂——极致优雅的用餐体验，早餐如同五星级盛宴，下午茶则如同皇家般尊贵。 🥂 Z 酒吧——屋顶酒廊，可欣赏密歇根大道的全景，是享用晚间鸡尾酒和畅谈的理想场所。 此外，酒店还提供贴心周到的贴心服务——这些小细节却能给您留下深刻的印象：迎宾饮品、客房内精心冲泡的意式浓缩咖啡、豪华浴袍、市中心免费租车服务，以及在忙碌的一天后在客房内收到的温馨“晚上好”字条。 芝加哥半岛酒店的每一个细节都彰显着卓越、美感和用心。在这里，奢华触手可及，每位宾客都能享受到皇室般的待遇。 如果您想以最难忘的方式体验芝加哥，那就入住这里吧。这里不仅仅是住宿，更是艺术、热情好客和天堂的汇聚之地。 （原文） The Peninsula Chicago is more than just a hotel — it’s a masterpiece of luxury and hospitality in the very heart of downtown Chicago. From the moment you arrive, you’re surrounded by an atmosphere of pure elegance. The lobby is stunning — soft piano music, warm lighting, and breathtaking floral arrangements that instantly make you feel like you’ve entered a world of calm sophistication. The reception team sets the tone with their grace and professionalism. From check-in to checkout, every interaction felt personal. They don’t just greet you; they welcome you home. The attention to detail is remarkable — from offering a refreshing drink upon arrival to ensuring your room is prepared to perfection before you even step inside. The beauty of the hotel is unmatched — modern yet timeless, refined yet inviting. Every corridor feels like an art gallery, and the rooms are pure bliss: spacious, immaculate, and designed with technology and comfort in mind. The city views from the floor-to-ceiling windows are mesmerizing, especially at night when Chicago’s skyline comes alive. The service is truly world-class. The staff anticipate your needs before you even express them — whether it’s bringing extra towels, offering complimentary shoe shines, or turning down your room with chocolates and soft music. It’s that level of quiet excellence that makes The Peninsula stand apart. The restaurants are culinary experiences on their own. 🍽️ Shanghai Terrace – a hidden gem offering exquisite Chinese cuisine and an intimate rooftop view. Every dish bursts with flavor and authenticity. 🍷 The Lobby – elegant dining at its best, where breakfast feels like a five-star event and afternoon tea feels royal. 🥂 Z Bar – the rooftop lounge with panoramic views of Michigan Avenue, perfect for evening cocktails and conversation. And then, there are the complimentary touches — small, thoughtful gestures that make a big impression: the welcome drink, the perfectly brewed in-room espresso, luxury bathrobes, complimentary car service within the downtown area, and the warm “good evening” note waiting in your room after a long day. Every detail at The Peninsula Chicago speaks of excellence, beauty, and heart. It’s a place where luxury feels effortless and every guest is treated like royalty. If you want to experience Chicago in the most unforgettable way, stay here. It’s not just accommodation — it’s art, hospitality, and heaven in one address.

（由 Google 翻译）去芝加哥逛了哈利波特商店。这里超级方便，步行即可到达任何地方，是理想的住宿地点。工作人员非常友好且乐于助人。房间非常漂亮，配备了先进的科技设备。泳池和更衣室干净整洁。一定会再来住的。下次只想住两晚以上:) （原文） Went to Chicago to visit the harry potter store. This was super convenient and a perfect place to stay to be a short walk to everywhere. The staff was super friendly and helpful. The room very nice and up to date technology. The pool and locker rooms were clean and nice. Will definitely be back for another stay. Just want to stay more than 2 nights next time:)

（由 Google 翻译）很棒的酒店！我们最近住了三晚，印象非常深刻。员工很棒。大堂餐厅的菜品（以及客房服务）都很棒。房间漂亮舒适。我们还会再来的。 （原文） Great hotel! We recently stayed 3 nights and were very impressed. Staff was wonderful. Food at the Lobby restaurant (and room service) was outstanding. Beautiful/comfortable room. We'll be back.

（由 Google 翻译）我最近住在半岛酒店，不得不说这次体验太棒了。从入口处的工作人员到客房清洁工，他们让我有宾至如归的感觉。房间很干净，现代空调运行良好，我很喜欢房间里的景色。游泳池很干净，可以欣赏到芝加哥的美景，男更衣室无可挑剔，工作人员总是向我打招呼。芝加哥半岛酒店的每个人都非常友好，我肯定还会再住在这里。我差点忘了早餐很棒，礼宾部非常出色，能帮我找到最后一分钟的餐厅并向我推荐。我遇到最多的礼宾部是一位戴着金手镯的拉丁裔男士，离早餐入口最近，我记不起他的名字了，他非常友好，很会推荐附近的餐厅。 （原文） I recently stayed at The Peninsula and have to say the Experience was Phenomenal. From the staff at the entrance to the housecleaners they made me feel right at home. The rooms were clean, modern A/c was working and loved the view from My room. The pool was clean with great views of Chicago , the men’s locker room was impeccable with staff members always greeting me. Everyone was very friendly at The Peninsula Chicago I will most definitely be staying here again. I almost forgot the breakfast was great and the concierge were exceptional at getting me into last minute restaurants and recommendation. The concierge that I ran into the most was a Latino guy with a golden bracelet closest to the breakfast entrance can’t remember his name super friendly and great at recommending restaurants in the area.

（由 Google 翻译）我和家人朋友在芝加哥半岛酒店度过了一个美好的假期。房间舒适宽敞，装潢精美。服务也非常出色——工作人员专业友好，对每个细节都关怀备至。 酒店地理位置优越，步行即可到达众多商店、餐厅和景点。餐饮选择丰富多样，品质上乘，堪称一流。这里是奢华度假、浪漫休憩，甚至是家庭度假的理想之选。 这家酒店环境安静，配备高科技设施，适合带孩子入住，还能欣赏到壮丽的城市景观。总而言之，它提供的高端体验物超所值。 （原文） I had an amazing vacation stay at The Peninsula Chicago with friends and family. The rooms were incredibly comfortable, spacious, and beautifully decorated. The service was outstanding — the staff were professional, friendly, and very attentive to every detail. The hotel is in a perfect location, within walking distance of many shops, restaurants, and attractions. The food and drinks were exceptional, offering both variety and quality. It’s a perfect place for a luxury getaway, romantic retreat, or even a family vacation. This hotel is quiet, high-tech, kid-friendly, and offers a great view of the city. Overall, it’s great value for the premium experience it offers.

（由 Google 翻译）这是我周年纪念日第一次入住这家酒店，决定去做个足疗。我丈夫也想去，但是名额有限，所以我自己去了。这次体验是我经历过的最糟糕的一次。我的脚趾上没有碎裂的指甲油，他们收费让我去除，但美甲师不知道如何正确去除。她用了钻头，弄伤了我的脚趾甲。我阻止了她，告诉她我不喜欢她用钻头。她花了我大部分的水疗时间来去除防碎指甲油，并告诉我由于时间不够，无法进行按摩。我说我应该在预约的时候告诉他们我的脚趾上没有碎裂的指甲油，我在预约的时候也确实告诉了那位女士。他们从来没有给我提供任何茶点。我对在这种高档场所接受到的服务感到非常失望。千万不要在水疗中心修指甲。 （原文） First time at this hotel for my anniversary and decided to get a pedicure. My husband wanted one as well but availability was limited so I went by myself. The experience was the worse I had ever experienced. I had no chip on my toes which they charged me to take off and the nail tech didn't know how to properly remove. She used a drill and damage my toenails. I stopped her and informed her that I do not like her using the drill. She used up most of my spa time trying to remove the no chip polish and informed that I couldn't get a massage due to lack of time. Stated I should have told them when booking the appointment I had no chip polish which I did inform the lady when booking the appointment. I was never offered any type of refreshment. I'm so disappointed in the service I received at such an upscale establishment. Do not get your nails done at the spa.

（由 Google 翻译）总的来说，我在四季酒店的住宿体验非常愉快。房间虽然略显陈旧，但舒适宜人，所有必需品一应俱全，无需额外要求。Adorn 餐厅提供美味且精心策划的菜单，前台和礼宾团队始终乐于助人、积极响应、乐于助人——特别感谢他们！ 唯一让我没能给出满分五星的是客房服务响应速度太慢，以及有一次清晨遇到一位前台小姐，她似乎不愿意提供帮助。 总而言之，整体服务和氛围营造了一次很棒的住宿体验，我一定会再来的。 （原文） Overall, I had a very positive experience staying at the Four Seasons. The room, while a bit dated, was comfortable and had all the essentials without needing additional requests. Adorn offers a delicious and well-curated menu, and both the reception and concierge teams were consistently helpful, responsive, and supportive - special thanks to them! The only things that held me back from giving a full five stars were the slow response time from room service and one early morning interaction with a front desk lady who seemed unwilling to assist. That said, the overall service and atmosphere made for a great stay, and I would definitely come back.

（由 Google 翻译）从始至终，我在芝加哥四季酒店的体验都堪称完美。 我和妻子一起来庆祝我们的结婚纪念日。这是我们第一次入住四季酒店。 抵达后，服务员热情地在酒店外迎接了我们，他亲切而彬彬有礼的态度立刻为我们的入住体验奠定了基调。 尽管我们到达的时间远早于下午3点，但入住手续办理得非常顺利，前台工作人员也非常热情周到，让我们感到宾至如归。 水疗服务绝对是一流的——从员工到设施，尤其是按摩师，她提供的按摩是我体验过的最好的之一。 与员工的每一次互动都进一步印证了四季酒店享有如此卓越声誉的原因：我们遇到的每一位员工都真诚友好、细心周到，并渴望让我们的入住体验尽可能愉快。 我们住的房间非常宽敞、干净，从房间可以欣赏到芝加哥天际线的壮丽景色。 总的来说，四季酒店真的超出了我们的预期。这是一家位于芝加哥市中心的豪华酒店，员工热情友好，真是赞不绝口。 我们离开时感觉很放松，很享受，迫不及待地想再次入住。我强烈推荐！ （原文） From start to finish, my experience at the Four Seasons Chicago was nothing short of exceptional. I came with my wife to celebrate our anniversary. This is the first time we ever stayed at any Four Seasons hotel. Upon arrival, we were warmly welcomed outside by the valet, whose pleasant and respectful demeanor immediately set the tone for our stay. Even though we arrived much earlier than 3 PM, check-in was smooth and accommodating, with the front desk staff going above and beyond to make us feel at home. The spa service was absolutely top-notch — from the staff to the amenities, however, the masseuse was truly amazing, delivering one of the best massages I’ve ever had. Every interaction with the staff reinforced why the Four Seasons has such a stellar reputation: every employee we encountered was genuinely friendly, attentive, and eager to make our stay as pleasant as possible. The room we stayed in was pretty spacious, clean and had an amazing view of Chicago’s skyline. Overall, the Four Seasons truly exceeded our expectations. It’s a great, luxury hotel in the heart of Chicago, can’t say enough about the pleasant staff. We left feeling relaxed, pampered, and eager to return. I would highly recommend!

（由 Google 翻译）地理位置优越，干净整洁，维护得也不错，虽然年久失修。大堂餐厅的工作人员非常乐于接受食物过敏的请求。房间很棒，安静舒适。设施本身感觉非常安全，孩子们在泳池里玩得很开心。他们宣传的儿童房和圣代冰淇淋体验略有不尽如人意，但无论如何，我们一定会再次入住！ （原文） Great location, clean and well maintained for its age. The staff were very accommodating in food allergy requests in the lobby restaurant. Rooms were great, quiet and comfortable. Facility itself felt super safe, the kids had a great time in the pool. The actual kids room they market and the ice cream sundae experience missed the target a little, but either way, we would definitely stay again!

（由 Google 翻译）我们在四季酒店度过了一段美好的时光！房间非常漂亮，设施齐全，应有尽有。但最令人印象深刻的是酒店员工。从门童到前台再到清洁人员，每个人都热情友好。而且，由于航班延误，他们还非常体贴地允许我们延迟退房。强烈推荐您下次来芝加哥时入住这家酒店。 （原文） We had an amazing stay at the Four Seasons! The room was beautiful, with all the amenities you could want. But the highlight of the stay was the staff. Everyone from the doormen to the front desk to the cleaning staff was friendly and welcoming. They were also extremely accommodating allowing us a late checkout when our flight got delayed. Would definitely recommend staying here for your next trip to Chicago

（由 Google 翻译）每次我到访芝加哥，入住芝加哥四季酒店都是一次难忘的体验。两次入住，我都对始终如一的服务和热情专业的服务印象深刻，正是这些特质让这家酒店真正与众不同。 前台和礼宾团队热情周到，真诚投入，确保每个细节都处理得井井有条。他们为这次奢华的入住体验奠定了基调，营造出一种无缝衔接的体验。 酒店的水疗中心令人赞叹不已，是芝加哥漫长冬季里我尤为喜爱的城中圣地。这里是恢复活力、放松身心、享受美好室内时光的理想场所，同时又不会让您错过这座城市的活力。 这家酒店体现了四季酒店应有的一切：精致的服务、周到的设施以及兼具优雅与舒适的氛围。每一次入住都让我更加坚信，为什么这里仍然是我在芝加哥的首选。 强烈推荐，毫无保留 （原文） Staying at the Four Seasons Hotel Chicago has been an outstanding experience each time I’ve visited locally. On both occasions, I was deeply impressed by the consistency of service and the welcoming professionalism that makes this property truly exceptional. The front desk and concierge team stand out immediately—warm, attentive, and genuinely dedicated to ensuring every detail is handled with ease. They set the tone for a seamless and luxurious stay. The spa is remarkable, a sanctuary in the city that I particularly appreciate during Chicago’s long winters. It’s the perfect place to recharge, relax, and spend meaningful indoor time without ever feeling like you’re missing out on the vibrancy of the city. This hotel embodies everything a Four Seasons should: refined service, thoughtful amenities, and an atmosphere that combines elegance with comfort. Each stay has reinforced why this remains my preferred choice in Chicago. Highly recommended without reservation

（由 Google 翻译）正如预期的那样，我们的入住体验简直棒极了！房间、服务和地理位置都无可挑剔。尽情享受这独一无二的住宿体验吧！最棒的是它的地理位置。酒店毗邻一家大型购物中心，对面就是水塔广场，那里有我最爱的Johnston & Murphy，我在那里给自己买了一件新外套和靴子，作为送给自己的礼物。祝您入住愉快！ 五星好评！ （原文） As expected, our stay was beyond amazing! The rooms, the service and the location are top notch. Spoil yourself and enjoy a stay at this one of a kind place!! The best part is the location. Attached to an amazing mall. Also across from the water tower place which has my favorite store Johnston & Murphy where I treated myself to a new coat & boots for the season. Gift to myself. Enjoy your stay here! 5⭐️⭐️⭐️⭐️⭐️ stay.

（由 Google 翻译）我们和家人一起参加会议期间，在芝加哥四季酒店度过了一段美好的时光。酒店环境安全、充满活力，地理位置优越，靠近顶级购物区（密歇根大道/橡树街/拉什街）和餐厅。隔壁的Aster Hall餐厅供应美味快捷的美食。 从始至终，服务都无可挑剔。特别感谢礼宾部的Laith，他热情周到——他推荐了很棒的咖啡馆（Oud Coffee的豆蔻开心果拿铁是我喝过最好喝的！），还帮我们升级到了一间可以欣赏壮丽城市景观的套房，套房内还配有别致的窗边长椅，让我们可以尽情欣赏美景，还安排了延迟退房！他热情周到的服务让我们感觉宾至如归！ 我们遇到的每一位员工都亲切友好、专业热情、热情好客。四季酒店以优雅、舒适和无与伦比的服务为特色，为您带来难忘的体验。我们期待再次光临！ （原文） We had a wonderful stay at the Four Seasons Chicago while attending a conference with family. The location is safe, vibrant, and perfectly situated near top shopping (Michigan Ave. / Oak St. / Rush St.) and dining. Aster Hall next door is great for quick, quality bites. Service was exceptional from start to finish. A special thanks to Laith at the concierge desk for his outstanding hospitality- he gave amazing café recommendations (Oud Coffee’s cardamom/pistachio latte was the best I’ve had!), upgraded us to a stunning suite with fabulous city views complete with a chic window bench to soak it all in, and arranged a late checkout! His warm, personal touch made us feel completely at home! Every staff member we encountered was kind, professional, and welcoming. The Four Seasons offers an experience defined by elegance, comfort, and unmatched service. We look forward to returning!

好地方，享受美食

没人

（由 Google 翻译）服务很好，房间也很漂亮。我最喜欢这家酒店的床和巨型肉桂卷。可惜的是，他们现在不提供这些，我觉得是季节性的。我在这里遇到的唯一缺点是，用免费住宿或积分预订时，无法像自费预订那样获得升级，这可以理解。地理位置不错，但我更喜欢河北岸酒店，而不是黄金海岸酒店。总的来说，这是一家很棒的酒店。 （原文） The service is pretty good and the rooms are very nice my favorite about this hotel would have to be the beds and giant cinnamon rolls they have. Unfortunately they don't serve them right now I think they are seasonal. The only downfall I've had here is when booking with a free night or using points you will not receive the upgrades like you would when paying out of pocket, which is understandable. The location is good but I prefer river north over gold coast. Overall this is a great hotel

（由 Google 翻译）我们在芝加哥华尔道夫酒店的住宿体验无与伦比。Tamas 和他的团队为我们打造了一次既亲切又轻松的体验。他们记住了我们的名字，提前预判了我们的需求，并且用一种安静的、专注的态度对待我们，丝毫不会让人觉得矫揉造作。 带着七个月大的宝宝旅行常常会遇到一些小麻烦，但酒店的工作人员让一切都变得轻松自在。他们帮我们找到了女儿丢失的袜子，在我们入住期间为她提供了周到的照顾，并将我们的行李装上车，确保我们离开时和抵达时一样顺利，让我们可以无忧无虑地在芝加哥多待几个小时。 酒店的设施无可挑剔，我的按摩体验是我体验过的最好的之一。然而，最重要的是酒店的工作人员，让这次住宿与众不同。他们的关怀、温暖和对细节的关注，体现了我们难得一见的真诚待客之道。 我们还会再来的。 （原文） Our stay at the Waldorf Astoria Chicago was exceptional in every sense. Tamas and his team created an experience that felt both personal and effortless. They remembered our names, anticipated what we might need, and treated us with quiet attentiveness that never felt performative. Traveling with a seven-month-old often comes with small complications, but the staff made everything feel easy. They helped us look for our daughter’s lost sock, made thoughtful accommodations for her throughout our stay, and ensured our departure was just as smooth as our arrival by loading our car with our belongings so we could enjoy a few more hours in the city without worry. The amenities were impeccable, and my massage was one of the best I’ve had anywhere. More than anything, though, it was the people who set this stay apart. The care, warmth, and attention to detail reflect a culture of genuine hospitality that is rare to find. We’ll be back.

（由 Google 翻译）我们最爱的芝加哥酒店——每次都如此！ 我和家人每年都会去芝加哥好几次，每次都会尽量选择入住华尔道夫酒店。它始终给我们带来非凡的体验，将奢华、舒适和卓越的服务完美融合，地理位置更是得天独厚。 酒店员工热情周到，随时准备为我们提供所需的一切帮助，真正提升了我们的入住体验。酒店提供的私人班车服务非常便捷，让我们可以轻松探索周边地区，无需为停车或拼车而烦恼。水疗中心环境静谧，提供顶级护理和设施，是放松身心的理想之所。酒店内的 Brass Tack 餐厅则供应美味可口、摆盘精美的佳肴。我们的套房宽敞优雅，配有舒适的壁炉和豪华的大理石浴室。 除了卓越的设施之外，华尔道夫酒店真正与众不同之处在于其对细节的极致追求，以及贯穿每次入住体验的贴心服务。我们曾在这里庆祝过许多特别的时刻，例如生日、周年纪念等等，每次，酒店员工都竭尽全力，让这些时刻成为难忘的回忆。无论是手写的贺卡、惊喜的款待，还是仅仅记住我们的喜好，他们致力于打造个性化体验的执着，正是我们不断光顾的原因。 无论我们是来此出差还是休闲度假，华尔道夫酒店总能让我们感受到家的温馨。 （原文） Our Favorite Hotel in Chicago - Every Time! My family and I visit Chicago several times a year, and we always try to make it a point to stay at the Waldorf Astoria. It’s consistently a standout experience, combining luxury, comfort, and exceptional service in one of the city’s best locations. The staff truly elevate the experience, welcoming, attentive, and always ready to assist with anything we need. The personal shuttle service is a huge convenience, making it easy to explore the area without the hassle of parking or rideshares. The spa is a peaceful retreat with top-tier treatments and amenities, and the on-site restaurant, Brass Tack, offers delicious, beautifully presented meals. Our suite was spacious and elegant, with a cozy fireplace and a luxurious marble bathroom. Beyond the exceptional amenities, what truly sets the Waldorf Astoria apart is its remarkable attention to detail and the thoughtful personal touches woven throughout each stay. We’ve celebrated several special occasions here, birthdays, anniversaries, and more, and each time, the staff has gone above and beyond to make those moments unforgettable. Whether it’s a handwritten note, a surprise treat, or simply remembering our preferences, their commitment to creating a personalized experience is what keeps us coming back. Whether we’re in town for business or leisure, the Waldorf always feels like a home away from home.

（由 Google 翻译）前台工作人员非常友好，但总体而言，服务与这家酒店名声大噪不符。 需要注意以下几点： 1. 酒店声称房间里有雨伞，但实际上没有。我向前台要了一把，却被告知要再去房间看看。当时正下着倾盆大雨，甚至另一位客人也提到了同样的问题。大堂里没有雨伞。像这样的小细节通常是豪华酒店与众不同之处，但酒店却忽略了这一点，真是令人失望。 2. 健身房很小。 3. 除非您单独购买水疗日票，否则客人无法使用桑拿浴室。这看起来很奇怪，而且有点脏。 4. 夜床服务大约在下午5点开始，这太早了。 我经常在周末出差去芝加哥，在我看来，朗廷酒店和半岛酒店在设施、客房质量和服务方面都远远超过了这家酒店。他们的员工真的非常出色，而且健身房和桑拿浴室都免费使用。 （原文） Front desk staff are very nice, but overall the service does not match the prestige associated with this hotel’s name. A few things to note: 1. They state there are umbrellas in the rooms; there are not. When I asked the front desk for one, I was told to check my room again. It was pouring rain, and even another guest mentioned the same issue. There were no umbrellas available in the lobby. Small details like this are what typically set luxury hotels apart, and it was disappointing to see this overlooked. 2. The gym is very small. 3. The sauna is not available to guests unless you purchase a separate spa day pass. This seems odd and somewhat grimey. 4. Turn-down service arrives around 5 PM, which is unusually early. I visit Chicago often for weekend work trips and in my opinion, The Langham and The Peninsula far exceed this property in both amenities, room quality and service. Their staff truly go above and beyond, and their gyms and saunas are accessible without extra fees.

（由 Google 翻译）我和丈夫最近入住芝加哥华尔道夫酒店庆祝结婚纪念日，体验非常棒。从我们抵达的那一刻起，酒店的每一位员工都竭尽全力让我们感到宾至如归。 特别感谢礼宾部和前台工作人员的热情友好、细致周到和体贴入微的服务，让我们的入住体验格外难忘。房间布置精美，氛围优雅舒适，服务也无可挑剔。 如此真诚的待客之道实属难得，芝加哥华尔道夫酒店为我们树立了新的标杆。我们期待着再次光临。 （原文） My husband and I recently stayed at Waldorf Astoria Chicago to celebrate our anniversary, and the experience was absolutely outstanding. From the moment we arrived, every member of the team went above and beyond to make us feel welcome. Special thanks to the concierge and front desk staff for their kindness, attention to detail, and thoughtful gestures that made our stay truly memorable. The room was beautifully appointed, the atmosphere elegant yet comfortable, and the service impeccable throughout. It’s rare to find such genuine hospitality, and Waldorf Astoria Chicago has set a new standard for us. We look forward to returning soon.

应该很不错啊

（由 Google 翻译）第一天，淋浴不排水，脚踝沾满水，我妻子无法使用淋浴。 维修人员来修理，但窗户的窗帘没有被触及，尽管我要求对其进行处理。 第二天，淋浴排水仍然很慢，脚踝深在水里，但最终还是排水了，妻子可以在排水后淋浴，她的脚踝也湿透了。 让前台知道。 房间没有打扫干净。客房服务员说我一定是把免打扰灯打开了（我没有）。前台经理告诉我他很抱歉，并给了我他的名片，上面写着“如果您选择再次入住我们酒店，请给我打电话，我会亲自为您预订，并确保您的住宿是完美的”。 对于 1,500 美元的两晚住宿，我本希望能得到某种方式的补偿。早餐就能解决整个问题。 ***根据记录，特朗普酒店在过去的住宿体验中表现出色。下次在芝加哥我想​​我会尝试别的东西。 （原文） Day 1, shower not draining, ankles covered in water, my wife could not use shower. Maintenance came to repair, but Window drape off its track not touched though I requested it be taken care of. Day 2, shower still VERY slow to drain and ankle deep in water but did drain eventually, wife able to shower after it drained, she too got ankle soaking. Let front desk know. Room was not cleaned. Housekeeping said that I must have left the DND light on (which I did not). Manager of front desk told me he was sorry and gave me his card saying "Call me if you choose to stay with us again, and I'll make your reservation myself and make sure your stay is perfect". For a $1,500 two night stay I would have expected to be compensated in some way. Breakfast would have solved the whole thing. ***For the record, Trump properties have been great in past stays. In Chicago next time I think I'll try something else.

（由 Google 翻译）真的太棒了！我爱死浴室了！房间好大，你看得出来！景色美极了，迷你吧也储备齐全！注意，后面100码外就有一家沃尔格林药店，面朝河流！整体感觉很棒！我爱死它了。 （原文） Seriously amazing! I love the bathroom!!!!! Huge room as you can see! The view is amazing and a completely stocked mini bar! Note there is a Walgreens close by about 100 yards out the backside facing the river! Overall fancy! I love it.

（由 Google 翻译）这家酒店太棒了，是我们体验过最好的酒店入住/接待服务。健身房一流，屋顶露台空间宽敞，房间巨大，地理位置优越，位于市中心。（比四季酒店、安达仕酒店、费尔蒙酒店、华尔道夫酒店、塞鲁利安塔酒店等等都好） （原文） Fantastic property and the best hotel check-in/recepetion we have ever experienced. The best gym, great rooftop space, huge rooms, central location in the middle of it all. (Better than Four Seasons, Andaz, Fairmont, Waldorf, Cerullian Tower etc)

（由 Google 翻译）这家酒店的氛围让我惊喜不已。员工热情好客。地理位置也值得推荐。 （原文） I was surprised by the vibe of this hotel. The staff is so warm and welcoming. Recommended for the location as well.

（由 Google 翻译）顶层的酒吧非常棒，饮料也非常好！ （原文） Bar on top amazing and drinks were really good!

（由 Google 翻译）我们第一次入住特朗普酒店，体验非常棒。为了庆祝结婚纪念日，我们特意升级了房间。虽然价格不菲，但绝对是五星级的享受，非常值得。 这是我们迄今为止住过的最好的房间。 水疗中心令人惊艳。 健身房设施一流。 景色优美。 服务也很好，所有员工都很友好。 去哪儿都很方便。 酒店还提供凯迪拉克代步车，先到先得，可在方圆一英里内使用。 我唯一不满的是灯开关上的蓝色指示灯。我喜欢在完全黑暗的环境下睡觉。不过戴个眼罩就能轻松解决这个问题。 （原文） We've enjoyed our first stay at Trump hotel. We treated ourselves for our anniversary and even upgraded rooms. While expensive it is a 5 🌟 place and it was a treat. Our room was the best room we've stayed in while on this planet 🌏 so far. The spa is incredible. Gym facilities amazing. Some great views. Service has been good as well and all are friendly. Quick access to things. Use, first come first serve of a Cadillac for 1 mile radius trips. My only complaint would be the little blue lights on the light switches. I like total darkness when I sleep. Easily fixed with an eye mask.

（由 Google 翻译）我们傍晚抵达芝加哥的威特酒店 (Wit Hotel)，乍一看，酒店的外观略显平淡。走进大堂，走向前台时，这种感觉依然略有减弱。然而，一位非常友好的男士热情接待了我们，让我们感觉宾至如归，很快便改变了主意。他很快帮我们办理了入住手续，并向我们详细介绍了酒店及其服务。 电梯非常繁忙，我们费了一番功夫才到达房间，主要是因为酒店屋顶酒吧人气旺，吸引了众多宾客和游客。然而，上楼后，我们真的被深深地震撼了。房间非常漂亮，宽敞明亮，设计精美，配有漂亮的厨房和用餐区、舒适的客厅以及一流的设施。卧室和浴室也装修得非常高档，让我们的入住体验非常舒适。 酒店内有几家酒吧和一家餐厅，其中还包括我们遗憾没能体验到的屋顶酒吧。我们确实听说入场有最低消费要求，所以需要注意一下。 地理位置优越，绝对不会错。步行即可到达城里许多热门景点，工作人员总是很友好，乐于帮助我们解决任何需要。总的来说，这是一次很棒的住宿体验，如果您计划去芝加哥旅行，我绝对会推荐Wit酒店。 （原文） We arrived at the Wit Hotel in Chicago in the evening and, at first glance, felt a bit underwhelmed by the outside of the building. That feeling continued slightly as we stepped into the lobby and approached the front desk. However, things quickly took a positive turn thanks to the warm welcome from a very friendly gentleman who made us feel right at home. He checked us in quickly and gave us a great overview of the hotel and what it had to offer. Getting up to our room took a bit of patience as the lifts were quite busy, largely because of the popular rooftop bar that draws in a lot of guests and visitors. Once we made it up though, we were genuinely impressed. The room was fabulous, spacious and well designed with a lovely kitchen and dining area, a comfy living room and excellent facilities throughout. The bedroom and bathroom were also finished to a high standard and made for a very comfortable stay. The hotel has a couple of bars and a restaurant, including the rooftop spot we unfortunately did not get to try. We did hear there was a minimum spend required to enter, so just something to be aware of. Location wise, you really cannot go wrong. It is just a short walk to many of the city’s top attractions and the staff were always friendly and happy to help with anything we needed. Overall, it was a great stay and I would definitely recommend the Wit if you are planning a trip to Chicago.

（由 Google 翻译）服务简直棒极了！我和男友都是希尔顿钻石会员，今年光是出差就住了80多晚酒店。我们一直都很看重酒店的布局和位置，但真正让一家酒店脱颖而出的是卓越的服务——而这家酒店在各个方面都做到了。 特别感谢前台的Beatriz，她热情地接待了我们，还为我们免费升级了房间。这是我男友第一次来芝加哥，她竭尽全力确保我们能住到一间拥有绝佳景致的房间。Beatriz，真的太感谢你了！！！我们非常喜欢这间房间，也由衷地感谢你的热情款待。 升级后的房间一尘不染，宽敞明亮，设计也十分用心。我们有足够的空间放松身心，床铺无比舒适，房间的布局也让一切都显得开阔而温馨。窗外的景色更是美不胜收——每次路过窗边，都会忍不住驻足欣赏。 我们还在楼下的餐厅用餐，那里的服务同样令人印象深刻。我们的服务员推荐了美味的特色菜，而且对我们照顾得无微不至。 我们一定会再次入住！ （原文） Absolutely amazing service! My boyfriend and I are Hilton Diamond members and have spent more than 80 nights in hotels for work this year alone. While we always appreciate a great layout and location, exceptional service is what truly sets a property apart—and this hotel delivered on every level. A special thank you to Beatriz at the front desk for her warm welcome and for offering us a Diamond upgrade. It was my boyfriend’s first time in Chicago, and she went above and beyond to make sure we had a room with a beautiful view. Thank you, thank you, thank you, Beatriz!!!—we absolutely loved the room and truly appreciate the kindness you showed us. The upgraded room was spotless, spacious, and thoughtfully designed. We had plenty of room to relax, the bed was incredibly comfortable, and the layout made everything feel open and inviting. The view was absolutely spectacular—one of those scenes you can’t help but stop and admire every time you walk past the window. We also had the chance to dine at the restaurant downstairs, where the service was just as impressive. Our waiter recommended delicious chef specials and took wonderful care of us. We will definitely be staying here again!

（由 Google 翻译）芝加哥威特酒店 (TheWit Chicago) 是一家时尚现代的酒店，坐落于市中心黄金地段，地理位置优越，方便您探索城市或在剧院区欣赏演出。酒店设计时尚，氛围活跃，尤其是屋顶酒吧，可饱览壮丽的城市天际线景观。 客房干净舒适，但考虑到价格，部分客房略显陈旧。服务总体良好，但在繁忙的周末，办理入住和电梯可能会稍显缓慢。 如果您想入住市中心繁华地段，并且不介意一些城市噪音，那么这家酒店是一个不错的选择。虽然它并非希尔顿旗下最豪华的酒店，但对于在芝加哥度过周末的游客来说，仍然是一家舒适愉快的下榻之所。 （原文） TheWit Chicago is a stylish and modern hotel located right in the heart of downtown, making it convenient for exploring the city or catching a show in the theater district. The design is trendy with a lively atmosphere, especially at the rooftop bar, which offers great views of the skyline. The rooms are clean and comfortable, though some could use minor updates for the price range. Service is generally good, but during busy weekends, check-in and elevators can be a bit slow. It’s a solid choice if you want to stay in a central, vibrant area and don’t mind a bit of city noise. Not the most luxurious Hilton property, but still a fun and comfortable stay for a weekend in Chicago.

（由 Google 翻译）今天在TheWit酒店住了两晚，退房了。选择这家酒店是因为它离我参加的博物馆活动只有十五分钟的步行路程，也因为我是希尔顿荣誉客会会员。而且从奥黑尔机场坐蓝线过来很方便，比出租车更便宜，而且通常更快。只需5美元即可用信用卡支付，无需费力地在自动售票机上买单程票。不得不说，我得走很长一段路才能到机场火车站。我的房间楼层足够高，所以附近高铁的噪音并没有打扰到我。 我很享受这次住宿，在大堂餐厅State Lake Tavern使用了餐饮积分。食物不算高档，但味道不错，服务员也很周到。从其他用餐者的点餐来看，汉堡和薯条一定很棒，看起来确实不错。房间干净，床很舒服，床单也很漂亮。奇怪的是没有时钟。 酒店足够大，配备了一些我没时间使用的设施。虽然它不是精品酒店，但也不是大型酒店。酒店风格更偏向现代而非传统。员工们都很随和，总是令人感到愉快。Loop 街区虽然有些不和谐，但街上似乎人流充足，让人感到安全。一个街区外有一家大型沃尔格林药店，营业至午夜。 酒店靠近剧院区，交通非常便利。我没有去酒店的屋顶酒吧和夜总会，尽管周五晚上人潮涌动，但大堂和电梯仍然很安静，入口似乎是从侧门进入的。价格不便宜，但总体来说物有所值。我推荐。 附言：退房后查看了账单，最终费用有点令人困惑。我提前用信用卡积分预订了住宿，但积分无法支付各种当地费用，还有一笔难以理解的额外费用，部分费用由每天 25 美元的餐饮抵扣额抵消。也就是说，即使你不在那里吃喝，你也得付钱。对我来说挺管用的，因为我确实这么做了，但还是需要考虑/问问。有点小问题，昨天早上我从无人看管的服务车里多拿了几个咖啡奶精，因为我喜欢我的咖啡灯（房间里有Keurig咖啡机），今天早上发现客房服务把所有奶精都拿走了，只剩下两个标准奶精。我觉得这小气得有点奇怪。反正我留了点小费，要是出发当天早上我的咖啡再浓点就好了，或许会比现在少。因为累了，我打车回机场了，周六早上还算快。 （原文） Checked out today after a two night stay at theWit, chosen because it was a fifteen minute walk from the museum event I came for, also because I’m a HiltonHonors member. And easy to arrive here via the Blue Line from O’Hare. Cheaper and often faster than a taxi. $5.00 tap to pay with a credit card, no need to fuss with buying a ticket from a vending machine for a single fare. Admittedly after a very long walk to the train station at the airport. My room was on a high enough floor that noise from the EL that runs nearby didn’t bother me. I enjoyed my stay, used the food/beverage credits at the lobby restaurant State Lake Tavern. Food isn’t fancy but good, servers were attentive. Judging by my fellow diners orders, the hamburger and fries must be great, sure looked like it. Room clean, bed comfortable, nice linens. Oddly no clock. Hotel is large enough to have amenities that I didn’t have time to use, is not a boutique hotel but not a mega location either. More contemporary than traditional in its style. Staff was laidback and unfailingly pleasant. Loop neighborhood has some rough edges but seemed to have enough people on the street to feel safe. There’s a large Walgreens a block away open til midnight. It’s in/near the Theater District so convenient for that. I didn’t venture to the hotel’s Roof bar and nightclub but despite its evident popularity on a Friday night, lobby and elevator access remained calm, entry seemed to be routed through a side door. Not inexpensive but a good value overall. I recommend. PS upon reviewing the bill emailed after checkout, the final charges were a bit confusing. I booked my stay ahead with credit card reward points which didn’t cover various local charges and an inscrutable extra charge partially offset by the $25/day food and beverage credit. As in if you don’t eat/drink there you’re paying anyway. Worked for me because I did, but something to consider/ask about. Tiny quibble, yesterday morning I snagged a few extra coffee creamers from an unattended service cart because I like my coffee light (Keurig in room), and this morning found that housekeeping had removed all but the standard two. Thought that was weirdly stingy. Left a tip anyway perhaps less than I might have if my departure morning coffee had been creamier. Taxied back to the airport because I was tired, quite quick on a Saturday morning.

（由 Google 翻译）我今年早些时候（2025年）入住过这家酒店，体验很好。然而，今年11月再次入住时，他们却在大堂和整个酒店都使用了味道非常浓烈、令人难以忍受的香氛。我感到很失望，只住了一晚就离开了。 不过，我也不想完全否定这家酒店。工作人员服务周到，在我的预订过程中也给予了很大的帮助。 酒店位置也很棒，靠近芝加哥市中心，步行即可到达很多地方。 我只是希望他们不要使用这么浓烈的香氛。 （原文） I stayed here earlier this year (2025) and had a fine experience. Coming back in November, however, they have chosen to go with a pretty strong, overwhelming fragrance in the lobby and throughout the hotel. I was disappointed and could not handle more than a night. I don’t want to be completely negative though. The staff handled everything well and worked with me on my reservation. The location is also great for downtown Chicago. Plenty of places to walk to. I do wish they wouldn’t use such a strong fragrance.

（由 Google 翻译）State and Lake酒店的服务超棒，食物也美味极了！入住体验非常愉快，办理入住时酒店还贴心地送了我女儿一个毛绒玩具！:) 唯一让我觉得有点奇怪的是咖啡机在房间里的位置。我可能习惯了咖啡机放在台面上之类的显眼位置，而这次却藏在柜子里，每次都要拿出来找地方插电，感觉有点怪怪的。倒不是说不好，只是稍微有点不方便。说实话，这只是个很小的细节，只是提一下而已。下次还会再来！ （原文） Amazing service, and awesome food at State and Lake! Such a nice experience, and the stuffie for my daughter at check in was such a nice touch! :) Only thing I thought was kinda odd was the placement of the coffee machine in room. I suppose I'm just used to them being easily accessible on a counter or something, and then being tucked away in a cabinet when we had to take and find a place to plug them in and such was funky. Not bad mind you, just slightly inconvenient. To be fair it's a very very trivial thing, just an observation. Will stay again!

（由 Google 翻译）酒店本身还不错，位置也挺好，靠近芝加哥河，所以适合商务会议和一些旅游活动。屋顶露台景色很棒，但有点吵，所以要看你喜欢什么样的氛围。 不过，这次入住体验很差，尤其是在退房的时候。我每次来芝加哥都会住这家酒店，而且是希尔顿钻石会员，所以可以享受餐饮消费额度。但是这次，他们没有把额度抵扣小费（每家酒店在这方面都不一样，但我之前住这家酒店的时候，餐饮消费额度是可以抵扣包括小费在内的所有账单的），这让我报销的时候很麻烦。考虑到酒店更改了消费额度的使用方式，我本以为他们会提前通知我，但事实并非如此。我提出了这个问题，但结账员似乎漠不关心，所以我告诉他我以后不会再住这家酒店了，他们为了区区10美元就要损失很多未来的生意。 幸运的是，芝加哥有很多酒店，所以建议您寻找另一家沟通和服务更好的酒店。 （原文） The hotel itself is ok, and is reasonably situated near the Chicago River, so is good for business meetings and also some tourist activities. The rooftop has great views but is a bit loud, so depends on what vibe you are after. However, the service was lacking this visit, particularly on checkout. I regularly stay at this hotel when in Chicago and am a Hilton Diamond member so receive food & beverage credit. However, on this occasion, they didn't apply the credit to the tip (each property is different in this respect, but on previous visits at this hotel, the food & beverage credit applied to the entire bill including tip), which creates a headache for me in terms of reimbursement. Considering the hotel changed how they apply it, I would have expected to be informed, but that was not the case. I raised this issue and the checkout clerk seemed indifferent, so I informed him I won't stay at the hotel again, so they will lose a lot of future business over $10. Fortunately there are many hotels in Chicago, so suggest looking for another hotel that has better communication and service for guests.

方便舒适位置优越。

（由 Google 翻译）与其他JW酒店相比，这家JW酒店我只能给它打个平庸的分数。酒店本身丝毫没有五星级或奢华的标签。虽然它拥有五星级的设施，但总体来说，我们感到很失望。入住流程很简单，但他们没有介绍任何设施或酒店提供的任何服务。 床很舒服，恒温器也很棒，能把房间保持在我们想要的温度。他们提供夜床服务。我们住在12楼，每天都会去休息室。早餐是最丰盛的，而且选择丰富。但到了晚上，你找不到人帮忙，每天晚上我都得去敲厨房的门才能找到需要的东西。工作人员整晚都不在楼层，躲在角落里，我觉得这不太对劲。找到他们的时候，他们很友好，但我觉得他们应该随时都能看到。晚上的食物种类不多，但作为冷冻开胃菜来说已经足够了，他们每晚提供两种选择，以及鹰嘴豆泥和一份小沙拉。他们没有饼干或面包来搭配奶酪和蔬菜。酒水不包含在休息室使用费内，需额外付费，4-6盎司的葡萄酒需22美元。 （原文） In comparing this JW to other JW hotels I have to rank it average. Nothing about the hotel shouted out 5 star or luxury. Yes it has the amenities to make it a 5 star but overall we were underwhelmed. The checkin process was easy but they didn’t explain any of the amenities or anything the hotel had to offer. The bed was comfortable and the thermostat was great in keeping the room at the temperature we wanted. They had nightly turn down service. We were on the 12th floor and used the lounge daily. The breakfast was the strongest food offering and they had a good assortment of options. In the evening, you could not find anyone to help you and each night I had to go and knock on the kitchen door to ask for something. The staff stayed off the floor and hidden throughout the night, something I don’t think is correct. When you found them they were nice but I think they should be visible at all times. The food in the evening was sparse but adequate for frozen hors 'd oeuvres and they offered two options each night along with hummus and a small salad. They did not have crackers or bread to have with the cheese and vegetables. Alcohol was not included in the lounge access and was an extra fee, $22 for 4-6 ounces of wine.

（由 Google 翻译）我在芝加哥JW万豪酒店的大堂酒吧度过了一段难忘的时光！饮品绝对精致——创意十足、口感均衡、摆盘精美。我还点了韩式鸡翅，说实话，这是我吃过最好吃的鸡翅；酥脆可口，辣度和口味都恰到好处。 我通常不太喜欢甜点，但很庆幸没有错过椰林飘香芝士蛋糕。它充满热带风情，清爽怡人，是完美结束这顿晚餐的完美方式。 服务一流，氛围宜人，用餐体验令人难忘。强烈推荐！ （原文） I had an incredible experience at the Lobby Bar inside the JW Marriott Chicago! The drinks were absolutely exquisite—creative, balanced, and beautifully presented. I also ordered the Korean wings, and honestly, they were the best I’ve ever had; perfectly crispy with just the right amount of heat and flavor. I’m not usually a dessert person, but I’m so glad I didn’t skip the piña colada cheesecake. The flavors were tropical and refreshing and it was the perfect way to end the meal. Fantastic service, great atmosphere, and an unforgettable dining experience. Highly recommend!

（由 Google 翻译）真是太棒了！我来这里参加一个会议，说实话，他们的服务和热情好客让我惊叹不已。工作人员毫不犹豫地（事实上他们主动提出）多次竭尽全力帮助我。另一个值得赞赏的例子是，我第一天就遇到的员工，直到四天后才再次见到，他们竟然叫我的名字。我简直不敢相信他们竟然如此用心，确保我拥有美好的住宿体验！ 此外，他们还有一家很棒的酒吧/餐厅，调制的鸡尾酒/无酒精鸡尾酒也非常棒。 强烈推荐！ （原文） What an experience! I was here for a conference and let me tell you, I was floored by the service and hospitality. Staff did not hesitate (in fact they offered) to go out of their way to help me, repeatedly. Another appreciated example is that staff I met on my first day and didn't see again until four days later, called me by name. I couldn't believe the lengths they went to ensure I had a wonderful stay! Also they have an awesome bar/restaurant and they make wonderful cocktails/mocktails. Highly recommend!

（由 Google 翻译）很棒的酒店，行政酒廊也很棒。床很舒服，浴室宽敞，步入式淋浴间也很棒，夜床服务也值得称赞。唯一的缺点是客房送餐服务中的鲑鱼煮得太老了，价格不菲，令人失望；而且酒廊周末应该在中午之后继续开放，哪怕只是去喝瓶冰水或汽水也好。 （原文） Excellent hotel with a really nice executive lounge. Comfortable beds, spacious bathrooms with a nice walk-in shower, and the turn-down service is appreciated. Only negative notes -- room service salmon very overcooked which was disappointing for the price, and the lounge should stay open after noon on weekends, even if just to grab a cold bottle of water or a soda.

（由 Google 翻译）这家酒店地理位置优越，方便探索环线下段，步行即可到达芝加哥河（约20分钟）。酒店员工热情友好，彬彬有礼。酒吧/大堂的所有服务员都很棒，但Daniel的服务尤其出色。他非常细心周到，并提供了很棒的推荐。房间和浴室都很宽敞。酒店设施也一流。我们一定会再次入住！ （原文） This hotel has a perfect location to explore the lower part of the loop while also being walking distance to the Chicago River (~20 minutes). The hotel staff was very friendly and corteous. All servers from the bar/lobby area were great however Daniel was outstanding. He was very attentive and offered excellent recommendations. The room and bathroom were spacious. This hotel offers excellent amenities as well. We will definitely stay here again!!

（由 Google 翻译）房间令人愉悦，地理位置优越，去餐厅和酒吧都非常方便。酒店环境非常安静，是享受宁静住宿的理想场所。我几乎听不到街上的动静。大堂热闹非凡，环境优美，而且不会打扰其他客人。这里是放松身心的理想场所，无论何时都不受任何喧闹干扰。我们每次吃完晚餐回到酒店，都会看到宁静温馨的大堂，友好的员工和其他客人都尊重他人，并注意维护彼此的空间。漂亮的地毯和装饰更是锦上添花，为整个酒店营造出一种宁静的氛围。枕头柔软蓬松，我们每晚都睡得香甜。我们也在餐厅用餐。工作人员非常尊重其他客人（来自各个种族），他们会立即照顾他们，并且一视同仁。我强烈推荐入住这里；物超所值。顺便说一句，在任何酒店，如果你贪图便宜并通过Expedia预订，你都会住到最差的、靠近大堂的房间。一分价钱一分货；所以，还是通过万豪预订吧。别在意麦肯齐·达尔或C H之类的人的评论。他们心怀怨恨，自以为是。我也是金卡会员，也住过400多个晚上，我意识到这个身份并不意味着我就能自动获得优先权和崇拜。这是我经历过的最好的酒店体验之一。 （原文） The rooms are delightful, and the location is incredibly convenient to restaurants and bars. It is so quiet that it is a perfect place for a peaceful stay. I could barely hear the street. The lobby is lively, a nice place to be, and it does not disturb other guests. This is a perfect location to relax without any loud disturbances at all hours. We routinely returned from dinner to a serene and welcoming lobby, with friendly staff and other guests who were respectful and mindful of others' space. The nice rugs and decorations are a brilliant touch, creating a restful atmosphere throughout the hotel. The pillows are luxuriously soft and fluffy, we slept so well every night. We also dined at the restaurant. The staff was very clearly respectful of the other guests (of every race), they immediately tended on them and were impartial. I very much recommend staying here; it’s worth every penny. And FYI, at any hotel, if you’re cheap and book through Expedia, you will get the worst, closest-to-the-lobby rooms. You get what you pay for; so, book through Marriott. Do not pay any mind to reviews from people like McKenzie Darr or C H. They are bitter, entitled people. I am a Gold Elite member who’s also stayed over 400 nights, and I realize that this status does not mean I automatically get priority and worship over everyone else. This is one of the best hotel experiences I have ever had.

（由 Google 翻译）芝加哥丽兹酒店是一次美妙的体验，也是我最近入住过的丽兹酒店中我最喜欢的之一。酒店空间/建筑非常漂亮，设施齐全。这次没有去体验水疗中心，但肯定想去体验一下。入住期间，工作人员服务周到，速度很快，我们抵达时就确认了我们的万豪会员身份。房间略显陈旧，但总体来说位置便利。我们度过了一段美好的时光，还会再次入住！ （原文） The Chicago Ritz was a wonderful experience and one of my favorite Ritz properties we've been to recently. The space/building is beautiful with plenty of amenities. Didn't try the spa this time but for sure want to. The staff were helpful and fast during our stay and our Marriott status was recognized when we arrived. Rooms are a bit dated, but the location was convenient overall. We had an awesome time and will be staying here again!

（由 Google 翻译）在丽兹酒店住得非常愉快。房间真的很棒。他们的床是我睡过的最好的之一。我想大多数房间的床都会像我们的一样好。唯一的缺点是淋浴。淋浴喷头水压很小，而且水会从淋浴门漏出来，即使铺了地垫，淋浴间还是很滑。总而言之，这是一次美好的住宿体验。 （原文） Had a great experience staying at the Ritz. Rooms are really nice. They have one of the best beds I've slept on. I'd imagine most of the rooms have a great like ours. Only complaint would be the shower. Shower head had little pressure and water leaked past the shower door making it slippery even though there's a mat. All in all a wonderful stay.

（由 Google 翻译）大堂酒吧曾经是我在城里最喜欢的地方之一。可惜的是，最近的一次体验让我大失所望。 我带着亲密的朋友和孩子们来到这里，期待着这里能像以前一样提供一流的服务。结果，我们不得不多次（通常是两三次）询问，才得到一些基本的东西，比如咖啡、孩子们的水果，甚至连收拾盘子都麻烦。这种体验让人感觉杂乱无章，缺乏周到的服务。 这里环境优美，我仍然欣赏这里的氛围，但我们得到的服务远不如以前那么周到热情。我真心希望今天是糟糕的一天。 （原文） The lobby bar used to be one of my favorite places in the city. Unfortunately, my recent visit left me REALLY disappointed. I came in with close friends and our children, expecting the same level of service that once made this spot so special. Instead, we found ourselves having to ask multiple times (often two or three) just to get basic items like coffee, fruit for the kids, or even to have our plates cleared. The experience felt disorganized and inattentive. It’s a beautiful space, and I still appreciate the atmosphere, but the service we received was far from the level of care and hospitality that used to define this place. I genuinely hope this was an off day.

（由 Google 翻译）精彩绝伦的住宿体验！感谢美国运通白金卡，我们获得了房间升级和度假村消费额度……以下是我的详细评价： 服务、沟通、景色、位置和舒适度都堪称一流。 餐厅/酒廊略显平庸，缺乏特色，让人印象不深，也没有什么氛围……房间里没有提供营业时间和菜单，但实际服务绝对一流。 礼宾服务非常周到，感谢Joann和Laurel！ 我们的房间非常安静，即使在繁华的壮丽大道上，也能感受到私密与宁静。 低调奢华是我们的入住体验。 （原文） Spectacular Stay! Thanks to Amex Platinum we were upgraded and got a resort credit… here is my breakdown Superior… service, communication, views, location and comfort The restaurant/ lounge sort of lacked character and was just generic, not very memorable - void of any type of vibe… unclear on hours and menus in room but actual service was top notch The concierge services were incredibly helpful, thank you 🙏 Joann and Laurel. 😀 Our room was very quiet and we felt privacy and calm in midst of the busy Mag mile Understated luxury was our experience

（由 Google 翻译）我想这已经是我们第十次住在这里了，所以我觉得应该给这家酒店写点评论！我们以后还会再来的。Laurel 帮我打电话改了晚餐预订，真是太棒了！Sonya 帮我们提前办理了入住，这真是太有帮助了，因为我们昨晚在那里住了一晚，第二天一早就要离开了。总而言之，这是芝加哥最好、最受欢迎的住宿！ （原文） I think this is our tenth time staying there so I felt I should review the hotel! We keep coming back here. Laurel was able to switch my dinner reservation to earlier by calling for us which was wonderful! Sonya handled our early check in which was so helpful since we were there one night leaving early the next morning. Overall it’s the best and favorite place to stay in Chicago!

（由 Google 翻译）房间最多只能算一般，完全没有丽笙酒店应有的奢华感。我问他们要剃须膏，结果一直没给。而且，作为白金会员，我申请下午4点延迟退房竟然被拒绝了（这还是头一次），经过几轮协商，他们最终只同意下午1点半退房。他们告诉我酒店很忙，延迟退房要视情况而定。但是，根据万豪的条款和条件，白金会员（及以上级别）是保证可以享受下午4点延迟退房的，除非是度假酒店/会议酒店（显然丽笙芝加哥酒店不属于这种情况）。其他评论也反映有类似的延迟退房问题，如果您要入住这家酒店，请务必注意。不过，行李员倒是挺乐于助人的。我已经预订了下次去芝加哥的半岛酒店，以后绝对不会再住丽笙芝加哥酒店了（付了五星级的价格，结果服务却很一般）。 （原文） Room is average at best, no luxurious feel as I would expect from RC. Asked for a shaving cream and never got it. Also got DECLINED (for the first time in my life) for 4pm late checkout as a platinum, they only offered 1:30 pm after rounds of negotiations. Have been told that the hotel is busy and late checkout out is subject to availability. However, according to Marriott’s terms and conditions, 4pm late checkout is GUARANTEED for platinum (and above) unless for resort/convention hotels(clearly not the case for RC Chicago). Other reviews suggest similar issue regarding late checkout request, please be aware if you are staying with them. The bellman is pretty helpful though. Already booked my next Chicago trip with Peninsula, will not stay at RC Chicago again (a place where you pay for 5 stars but get mediocre service in return).

（由 Google 翻译）服务员吉尔伯托非常棒——热情友好，办理入住手续迅速，而且竭尽所能确保我们拥有所需的一切。优质的服务让我们在芝加哥丽思卡尔顿酒店的住宿体验更加完美。五星好评！ （原文） Gilberto the attendant was excellent—friendly, quick to help with check-in, and went out of his way to make sure we had everything we needed. Great service, made our stay at the Ritz-Carlton Chicago even better. 5 stars!

地理位置五星，去哪里都很近。这个价钱很不错，就是阳台不开放很失望

（由 Google 翻译）这家酒店性价比很高。前台服务人员非常友好热情。我们后来回来的时候，需要保安帮忙激活电梯，他也很帮忙。我觉得在芝加哥市中心，很难找到比这家性价比更高的酒店了。下次来芝加哥肯定还会住这家。 （原文） This is a great hotel for the value. The desk was super friendly and personable. We came back later and needed to have the elevator keyed by security to work and he was super friendly. I don't think you can beat this value for a hotel in downtown Chicago. Will definitely be booking here when I come back.

（由 Google 翻译）地理位置绝佳。 价格比附近其他酒店实惠得多。 浴室和淋浴设施对于酒店来说非常棒。瀑布式淋浴的热水来得很快，这绝对是一大亮点，我入住那天天气很冷，感觉非常清爽。 床很干净，淋浴间也很干净。地板略显陈旧，但我并不介意。其他一切都整洁干净。 员工热情友好，总是面带微笑。 不足之处：餐厅关门了。不过，如果你想探索周边地区，品尝不同的美食，这又有什么关系呢？ 酒店的门隔音效果需要改进。走廊里的任何动静都能听得一清二楚。 还有，洗发水/沐浴露的品质也需要提升。我觉得如果品质更好一些，入住体验会更好。 （原文） The location is amazing. The price is very affordable compared to other hotels in the area. The bathroom and the shower is amazing for a hotel. It’s always a plus for a waterfall shower the you get hot water very fast in your shower and I was there on a cold day. It was refreshing. The bed is very clean, the shower is very clean. I didn’t care if the flooring showed some age. Everything else is neat and clean. The staff is friendly and welcoming with a smile. Downside: the restaurant was closed. But who cares if you want to explore the area and try different foods.. They could use some upgrade on the doors for sound insulation. You can hear every movement in the corridor very clearly.. Also the shower shampoo/ wash. I think a better quality would make the experience elevated..

（由 Google 翻译）这是芝加哥最不为人知的宝藏……地理位置绝佳，员工热情友好，房间一尘不染，而且价格真的非常合理。 如果你还没体验过Jr. Sweet，那你的人生就不完整……淋浴间能容纳10个人！比我大学公寓还大！更棒的是——中午12点退房！睡个懒觉，欣赏美景吧！ （原文） This is the best kept secret in Chicago... perfect location, friendly staff, immaculate rooms, and at a REALLY reasonable price. If you haven't had a Jr. sweet you haven't lived... the shower accommodates 10 people! It's bigger than my college apartment! And the cherry on top- check out is at noon! Sleep in and enjoy the view!

（由 Google 翻译）绝对是我住过的最棒的酒店！虽然我当时报房间号的时候出了点小糗，有点尴尬，但之后我们每天都拿这件事开玩笑。他居然记得我们的名字，而且非常贴心地照顾我们，甚至还允许我们延迟退房！酒店位置极佳，步行即可到达很多地方，设施也很棒，全景大床房绝对物超所值。对了，你们的浴袍是自己做的！简直太棒了！感谢你们提供的优质服务！ （原文） Seriously best hotel experience ever. I did have the most embarrassing moment with a staff when reciting my room number, but we laughed about it every day of our stay afterward. He remembered us by name, and ensured we had an awesome visit including letting us checkout late! The location is super walkable, the hotel amenities are awesome, and the panoramic king room is worth the splurge. We need to know you made your robes! They were incredible! Thanks for a great stay!

（由 Google 翻译）说实话，我入住欧洲之星壮丽大道酒店的体验简直糟糕透了。客服服务总体来说还算可以，但他们要么很少接电话，要么就让你一直等着。不过入住倒是挺顺利的。我们提前到了，他们也让我们办理了入住，这点我很感激。 我们进去的第一个房间简直糟透了。房间里有一股很浓很怪的味道，而且窗户都打不开，阳台也上不去，感觉像被困住了一样闷热。我们要求换房间，还好他们同意了。第二个房间大了点，但是一直都很脏很潮湿，感觉窗户总是起雾，水滴滴答答地往下滴。浴室门都关不严，而且我觉得通风口也坏了，因为空气感觉又闷又湿。 天花板看起来像是故意设计成艺术风格，结果却像一堆乱七八糟的污渍。就我们付的价钱来说，我住过比这好得多的酒店。这家酒店唯一的优点就是地理位置，去哪儿都很方便，楼下的小餐馆也挺可爱的。总的来说，我真的不会再住这家酒店了。房间的潮湿、气味和整体感觉都让我很不舒服。感觉很不干净。我在Eurostars Magnificent Mile酒店的住宿体验简直糟糕透了。客服服务大部分时候还算可以，但他们几乎不接电话，或者让你一直等着。不过入住倒是挺顺利的。我们提前到了，他们也让我们办理了入住，我很感激。 我们走进的第一个房间简直糟糕透了。房间里有一股很浓很怪的味道，而且窗户都打不开，阳台也上不去，感觉像被困住了一样闷热。我们要求换房间，幸好他们同意了。第二个房间更大一些，但一直都很脏很潮湿——感觉窗户总是起雾。浴室门都关不严实，而且我觉得通风口也坏了，因为空气感觉很闷很湿。 天花板看起来像是故意做成艺术风格，但实际上就像是一些随意脱落的污渍。就这个价位来说，我住过更好的酒店。唯一的优点就是地理位置——去哪儿都很方便，楼下的小餐馆也挺可爱。 总而言之，我不会再住这家酒店了。房间的潮湿、气味和整体感觉都让我很不舒服。感觉不够干净，也不够舒适，而且我不喜欢在自己的房间里感觉黏糊糊的。 （原文） My stay at Eurostars Magnificent Mile was honestly a conundrum. The customer service was decent for the most part, but they barely answer the phone or leave you on hold forever. Checking in was smooth though. We got there early and they let us check in, which I appreciated. The first room we walked into was just bad. It had a strong, weird smell and you can’t open any windows or go on the balcony, so it felt trapped and stuffy. We asked to switch rooms, and thankfully they did. The second room was bigger, but it stayed super mucky and moist the whole time, like the windows were constantly fogged up and dripping wet. The bathroom door didn’t even close all the way, and I don’t think the vent worked because the air just felt heavy and damp. The ceiling looked like it was supposed to be artsy, but it just came off like random stains. For what we paid, I’ve stayed in way better hotels. The only real plus was the location & you can walk everywhere, and the little restaurant downstairs was cute. Overall, I honestly WOULD NOT stay here again. The moisture, smell, and general feel of the room just threw me off. It didn’t feel clean My stay at Eurostars Magnificent Mile was honestly a conundrum. The customer service was decent for the most part, but they barely answer the phone or leave you on hold forever. Checking in was smooth though. We got there early and they let us check in, which I appreciated. The first room we walked into was just bad. It had a strong, weird smell and you can’t open any windows or go on the balcony, so it felt trapped and stuffy. We asked to switch rooms, and thankfully they did. The second room was bigger, but it stayed super mucky and moist the whole time — like the windows were constantly fogged up. The bathroom door didn’t even close all the way, and I don’t think the vent worked because the air just felt heavy and damp. The ceiling looked like it was supposed to be artsy, but it just came off like random stains. For what we paid, I’ve stayed in way better hotels. The only real plus was the location — you can walk everywhere, and the little restaurant downstairs was cute. Overall, I wouldn’t stay here again. The moisture, smell, and general feel of the room just threw me off. It didn’t feel clean or cozy enough for us and I don’t like feeling sticky in my own room.or cozy, and I don’t like feeling sticky in my own room.

（由 Google 翻译）之前看了评论有点紧张，因为我订房的时候并没有仔细看评论，但说实话，我没有任何不满。我和未婚夫订的是特大床房，地板边缘确实有些地方磨损或翘起，但没什么大碍，完全不至于让我觉得房间需要翻新什么的。毕竟我们每晚才付140-150美元。前台服务超级棒，而且很有礼貌。代客泊车也很完美，随时都有车，我从来不用等超过3-5分钟。如果非要挑剔的话，那就是我们预订的时候并不知道还要交押金，不过他们说会在3-5个工作日内退还。如果真能像他们说的那样退还，那我就真的没什么可抱怨的了。 （原文） Was a little nervous after reading reviews since I booked before I really read into the reviews but honestly I have no complaints. Me and my Fiance got a king bed room and yeah sure there was maybe some trim along the floor that was scuffed up or peeling up a tad bit but nothing major that’d make me say the room needs renovations or anything I mean we only had to pay $140-$150/night. Front desk was super helpful an polite. Valet was perfect, always available an never had to wait more than 3-5 minutes for my car. Only thing I could complain about if I wanted to be picky is we weren’t aware we had to pay a deposit when we got there since we booked and paid ahead of time now they said that will be refunded in 3-5 business days so assuming that gets refunded as stated then yeah I have no complaints.

（由 Google 翻译）我和妻子最近在7月31日至8月3日期间入住芝加哥市中心凯悦酒店庆祝结婚纪念日。看到这家酒店在芝加哥市中心获得的好评和认可，我们非常兴奋。我们喜欢酒店的位置，Nomi餐厅的美食和员工都很棒，尤其是屋顶酒吧的调酒师Gus。他调制的饮品非常棒，对菜单和城市本身都非常了解。我们订的是一间临时房间，但另一位房客的噪音异常大。我们通知了前台，但他们却说我们两个房间共用一堵墙，而不是解决这个问题。以当时的价位，我们不需要解释，我们需要的是合理的解决方案。总而言之，我非常喜欢这次入住体验。前台经理确实回复了我们的担忧并道了歉。 （原文） My wife and stayed here recently July 31-August 3 to celebrate our anniversary. We were very excited based on the reviews and recognition the Hyatt in downtown Chicago has received. We loved the location, the Nomi restaurant food and staff was amazing especially Gus the bartender at the rooftop bar. He made excellent drinks, was very knowledgeable of the menu best ideas and the city itself. We had an adjourning room and the other room occupant was unusually loud. We notified the front desk and they made it more about the rooms sharing a wall than addressing the issue. At that price point we didn’t need an explanation we needed a reasonable remedy. All in all I loved the overall experience. The front desk manager did respond to this concern and apologized.

（由 Google 翻译）我们在这家酒店度过了一个美好的生日周末！作为土生土长的芝加哥人，我们选择在这家位于壮丽大道的酒店庆祝生日，因为我非常欣赏奢侈品牌对细节的关注。他们做得真是太棒了。入住时，我们被告知免费升级到了高层套房。房间布置精美，配备浸泡浴缸，可以欣赏到令人惊叹的湖景和城市景观。由凯西·弗兰克尔 (Casey Frankel) 带领的礼宾团队还送来了免费的起泡酒和蛋糕。我们的每个要求都得到了迅速满足，每位员工都似乎真心实意地乐于助人。对于收费高昂的酒店来说，注重细节至关重要，柏悦酒店让我们感到宾至如归，并很荣幸能与我们共度生日周末。做得太棒了！我们很乐意再次光临并推荐这家酒店。 （原文） We had such a lovely birthday weekend at this hotel! As native Chicagoans, We chose this magnificent mile location to celebrate as I truly love the attention to detail that a luxury brand brings to hospitality. They absolutely hit the mark. At check in we were notified that we had been upgraded complimentary to a high floor suite. The room was beautiful and well appointed with a soaking tub and a striking view of the lake and city. The concierge team, initiated by Casey Frankel, also sent up complimentary sparkling wine and cake. Every request was met quickly, and everyone on staff seemed to truly enjoy helping us. Attention to detail is so imperative in properties that charge a premium, and Park Hyatt left us feeling celebrated and honored to share our birthday weekend together. Well done! We will happily return and recommend.

（由 Google 翻译）我公司在这里开了几天的会，一切都很棒。他们的员工竭尽全力，确保我们的活动顺利进行！真的，这家酒店的员工都非常友善，这一点大家都很满意。 这家酒店的一切都很棒！强烈推荐，希望以后还能再来。 （原文） My company held a meeting here for several days and everything was outstanding. Their staff went above and beyond to make our event go well! Seriously, the kindest people work at this hotel and it did not go unnoticed. Everything about this hotel is so lovely! Highly recommend and hope to return.

（由 Google 翻译）这个地方或许是天使建造的，放在人间，好让我们在抵达之前体验一下天堂的滋味。唯一肯定不是天使建造的就是电梯，想想从一层到另一层要花多少时间。 我有幸在芝加哥柏悦酒店参加了一次公司活动，这家酒店不仅提供了卓越的客户服务，而且活动的所有细节都经过精心策划和安排，以至于我在退房时都感动得流下了眼泪。 房间宽敞，迷你吧里备有您晚上可能需要的一切。虽然他们可以直接让您从冰箱里取水并记在房费里，但他们在柜台提供免费的瓶装水。 NoMi 的食物太棒了！虽然有一些地方需要改进（韩式卷和章鱼），但其他的都非常棒，我们每一口都吃得很开心。 酒店的露台很棒，是举办不大不小活动的理想场所，而且视野开阔。 如果您预算充足，并且计划在酒店设施或房间内度过一段时间，我建议您住在这里。 （原文） This place was probably built by angels and put on earth so we could experience what heaven was like before getting there. The only thing that must have been built by not a very nice angel are the elevators, considering how much it takes them to get from one floor to another. I had the pleasure to star at Park Hyatt at Chicago for a company event and not only does it offer exceptional customer service, everything for the event was so meticulously planned and taken care of that I shed tears when it was time to check out. The rooms were spacious and the mini bar was packed with everything you might need for the night. Even though they could just leave you taking waters out of the fridge and charging them to your room, they offer free water bottles at the counter. Food at NoMi was amazing! There are a few things that needed to be worked on (the Korean roll and the octopus) but everything else was incredibly good and we enjoyed every bite. The terrace at the hotel is great, it's the perfect place to have a not-too-small but not-too-big event with a great view. I would recommend staying here if you have the budget and are planning to spend some time at the hotel amenities or room.

（由 Google 翻译）我们在芝加哥柏悦酒店度过了一段美好的时光！我们升级到了黄金海岸套房，空间宽敞，孩子们非常喜欢。酒店位于壮丽大道沿线，附近有很多餐厅、商店和其他景点。酒店员工非常出色，尤其是门卫安东尼奥，他非常友好，乐于助人。孩子们至今仍说柏悦酒店是他们迄今为止最喜欢的酒店体验，我们迫不及待地想再来。 （原文） We had an amazing time at the Park Hyatt Chicago! We were upgraded to the Gold Coast Suite, which was incredibly spacious, and our kids loved it. The hotel is situated along the Magnificent Mile, so there are plenty of restaurants, shops, and other attractions nearby. The staff was exceptional, especially the doorman, Antonio, who was friendly and helpful. Our kids still talk about how the Park Hyatt is their favorite hotel experience to date, and we can't wait to be back.

（由 Google 翻译）✨芝加哥柏悦酒店难忘之旅✨ 我非常高兴能在全新装修的芝加哥柏悦酒店庆祝我妈妈的退休，并享受了一次特别的住宿——我可以坦白地说，从始至终都堪称完美。 甚至在我们抵达之前，酒店的服务就已热情周到，堪称世界一流。特别感谢Casey Frankel，她竭尽全力让我们的时光如此有意义。她的友善、关怀和对细节的关注，让我们的入住体验无比难忘。她甚至还为我妈妈准备了一份特别的惊喜——我们永远不会忘记。 酒店本身令人叹为观止——优雅、现代、奢华，拥有最美的景色和城中绝佳的地理位置。无论您是想度过一个梦幻般的闺蜜周末、一次浪漫的度假，还是一次宁静的独处，这里都是您的理想之选。酒店内的餐饮选择也同样精彩——无论是温馨的夜晚还是举杯庆祝，这里都是您的理想之选。 感谢柏悦酒店，让我们拥有如此美妙的体验。我们迫不及待地想回来！ （原文） ✨An Unforgettable Stay at Park Hyatt Chicago ✨ I had the absolute joy of celebrating my mom’s retirement with a special staycation at the newly renovated Park Hyatt Chicago — and I can honestly say, it was perfection from start to finish. Even before we arrived, the service was warm, thoughtful, and truly world-class. A very special thank you to Casey Frankel, who went above and beyond to make our time feel so meaningful. Her kindness, care, and attention to detail made our stay incredibly memorable. She even helped surprise my mom with something truly special — we’ll never forget it. The hotel itself is stunning — elegant, modern, and luxurious, with the most beautiful views and the best location in the city. Whether you’re looking for a dreamy girls’ weekend, a romantic getaway, or a peaceful solo escape, this is truly the place to be. The in-house dining options are also phenomenal — perfect for a cozy night in or a celebratory toast. Thank you, Park Hyatt, for giving us such a magical experience. We can’t wait to come back!

（由 Google 翻译）Stayed at this beautiful hotel for 2 nights.餐厅的景色令人惊叹，值得一去。 位置优越，服务一流。 The rooms are so modern and well renovated （原文） Stayed at this beautiful hotel for 2 nights. The restaurant has an amazing view and worth a visit. Location was prime and service was the excellent. The rooms are so modern and well renovated

可以说是性价比很低了，除了充满历史感的建筑和好看的lobby基本一无是处。房间很小，设施也比较落伍。来参观一圈还行，住就不必啦。

房间小 不加入会员没有免费wifi 但整体还是很大气很干净的

#MPSA2016

（由 Google 翻译）从我踏入登记处的那一刻起，就受到了热情友好的接待，他们耐心解答了我的所有问题，并完全满足了我的期望。我被免费升级到了豪华特大床套房。这次旅行是为了庆祝我的生日，我的充电器坏了，客房部的凯伦立刻就帮我找到了新的。大堂茶点中心（酒吧）的服务员也确保我一切顺利，食物烹饪得恰到好处。我选择了水疗日，并被专人陪同前往预约地点。更棒的是！在我离开的最后一晚，我想在楼梯上以美丽的背景拍照，礼宾部也帮我安排好了！他们对细节的关注无可挑剔！我一定会再次光临。帕尔默之家❤️ （原文） From the moment I walked into registration I was greeted kindly, answering all my questions and meeting my expectations. I was upgraded to a King Deluxe Suite. It was a birthday trip, I broke my charger, Karen in housekeeping got me one right away. Armed at the lobby refreshment center (bar) made sure I was good and food cooked to perfection. I chose a spa day and was escorted to my appointment. Listen! My last evening I was coming in and wanted a picture on the stairs with the beautiful background and concierge took care of that too! The attention to detail was impeccable! I will definitely return. The Palmer House❤️

（由 Google 翻译）帕尔默豪斯酒店 - 伊利诺伊州芝加哥 我最近入住过芝加哥的帕尔默豪斯酒店，虽然这家酒店有其魅力，但很遗憾，我无法推荐它。 首先，酒店大堂和公共区域的确非常漂亮。历史悠久的建筑，装饰华丽，设计宏伟，令人印象深刻。酒店散发着一种旧世界的奢华气息，仿佛让人置身于芝加哥的历史长河之中。酒店地理位置也十分理想，位于市中心，附近餐饮和购物场所众多。 然而，房间的状况和服务水平却让我的入住体验大打折扣。房间虽然宽敞，但亟需翻新。家具陈旧，空气中弥漫着一股明显的霉味，即使开了空调一段时间也无济于事。作为一家标榜自己历史悠久的酒店，我期待的不仅仅是一些古董装饰。 至于酒店员工，我的体验则褒贬不一。虽然有些员工彬彬有礼，但另一些员工却显得冷漠甚至不屑一顾。客户服务是酒店业的重要组成部分，而这里的员工确实需要接受一些额外的培训，尤其是在待客之道方面。这令人遗憾，因为优质的服务能够真正提升入住体验，而这家酒店在这方面却差强人意。 总的来说，帕尔默豪斯酒店虽然潜力巨大，但并未达到我的预期。房间陈旧、霉味难闻、服务也差强人意，因此我不推荐入住这家酒店。芝加哥有很多其他酒店能提供更好的整体体验。 （原文） Palmer House Hotel - Chicago, IL I recently stayed at the Palmer House in Chicago, and while the hotel has its charms, I unfortunately can’t recommend it. First, the lobby and public spaces are undeniably beautiful. The historic architecture, with its ornate details and grand design, really stands out. The hotel exudes a sense of old-world luxury that makes it feel like you’ve stepped into a piece of Chicago’s history. The location is also ideal for those wanting to be in the heart of downtown, with plenty of dining and shopping nearby. However, my experience was marred by the condition of the room and the overall level of service. The rooms, while spacious, are in desperate need of updating. The furnishings felt old, and there was a noticeable musty odor in the air that didn’t seem to dissipate, even after the air conditioning was on for a while. For a hotel that touts itself as historic, I was hoping for more than just a few antique touches. As for the staff, it was a mixed experience. While some employees were polite, others seemed a bit indifferent or even dismissive. Customer service is a big part of the hospitality industry, and the staff here could really benefit from some additional training, especially when it comes to being friendly and approachable. It’s unfortunate, because great service can really elevate the experience, and here it fell short. Overall, while the Palmer House has a lot of potential, it didn’t meet my expectations. Between the outdated rooms, the musty smell, and the lackluster service, I wouldn’t recommend staying here. There are plenty of other hotels in Chicago that offer a better overall experience.

（由 Google 翻译）我们早上7点左右就到了，被告知必须支付75美元才能办理入住。前台解释说，如果中午12点再来，可以免收这笔费用。我们回来后，Shaquille帮我们升级了房间——他非常热情周到，让整个过程非常顺利。他还额外收费升级了我们的房间，还送了一张饮料和蛋糕的优惠券，作为我丈夫的生日礼物，这让我们的入住体验更加特别。 房间干净、宽敞、舒适。总而言之，这是一次美好的住宿体验，服务也很棒。 温馨提示：希尔顿酒店每天收取25美元的酒店费，其中包括10美元的餐厅消费券、10美元的洗衣消费券以及大约20美元的水疗中心消费券。我们主要在Lockwood Express酒店用我们的钱买了水和汽水。 （原文） We arrived early around 7am and were told check-in wasn’t available unless we paid $75 for early check-in. The front desk explained that the fee would be waived if we returned at 12 noon. When we came back, Shaquille assisted us—he was very accommodating and made the process smooth. He also upgraded our room for a fee and surprised us with a coupon for drinks and cake to celebrate my husband’s birthday, which made the stay extra special. The room itself was clean, spacious, and comfortable. Overall, a wonderful stay with great service. FYI: Hilton has a $25 per day hotel fee, which includes $10 credit at the restaurant, $10 laundry credit, and about $20 daily at the spa. We mostly used ours at Lockwood Express to grab water and soda.

（由 Google 翻译）起初，酒店环境优美，入住体验极佳。然而，随着时间的流逝，它却变成了一场噩梦。带着一个行动不便的成年子女，把所有行李搬到停车场，还要长途跋涉穿过马路，实在是一大挑战。我们本应享有并已付费的停车特权从未得到应用，每次离开时，我们都不得不在前台排长队等待新的停车票生效。我们的淋浴喷头坏了。我们三天只提供一卷厕纸，我们不得不三次打电话给前台，要求提供毛巾、清理垃圾和卫生纸，等了七个多小时才终于送来。礼宾部帮我们提供了电动轮椅的联系方式，我们把轮椅送回服务台后，轮椅竟然奇迹般地消失了。我花了无数个小时，打了无数个电话，从保安到服务台，再到经理，无所不包。我每天都打电话，已经两个多星期了，他们还没解决，只是告诉我，他们在摄像头里看到我把车还了，是另一家公司不小心拿走了，但他们既没有提供公司名称，也没有帮忙解决这个问题。退房的时候，我们被困在停车场里，我甚至把停车费收据都给了客人，结果等了15分钟，她却假装我在撒谎，打电话给前台，才把车放出来。绝对不会再住这里了！！价格这么高，真的不应该带来这么多麻烦。对于一家所谓的豪华酒店来说，这真是太令人失望了。 （原文） At first our experience was excellent as the hotel is beautiful. However, as it unfolded it became a nightmare. The parking garage and carrying all of our luggage across far distance and across a street was a challenge with a disabled adult child. The in and out parking privileges we were supposed to have and paid for - never applied and we had to wait in long lines at the front desk every time we left to get a new parking ticket validated. Our shower head was broken. We only had one roll of toilet paper provided for 3 days and we had to call the desk 3 times for more towels, trash removal and T.P. and waited over 7 hours for it to finally be delivered. The concierge helped us with contact info for a motorized wheelchair and upon return of it to the bell desk it miraculously disappeared. I’ve spent numerous hours and frustrating phone call upon phone call chasing people from security to the bell desk to managers. I have been calling daily and it’s been over 2 weeks with no resolve except to tell me that they see on camera I returned it and that a different company accidentally picked it up but have yet to provide the name of the company or help to resolve this matter. Then upon check out we were stuck inside the parking garage where I even provided the attendees with my receipt for paid in and out parking yet hat to wait 15 minutes to be released after she acted like I was lying and called the front desk. Would definitely never stay here again!! For the high price, it surely shouldn’t have come with so many headaches. For a supposed luxury hotel it sure did disappoint.

（由 Google 翻译）我每晚花了将近450美元，却几乎一无所获。入住时，酒店首先问我是否需要在原价基础上加价100美元升级，我当然拒绝了。然后，酒店竟然还大胆地要收3美元的瓶装水费。这感觉太贪婪了，酒店只想赚钱，而不是提供优质的服务。 我的房间又小又暗，在一个角落里，完全没有无线网络。而且，房间门几乎挡不住走廊里的噪音。 而且，房费里没有夜床服务，也没有全套早餐。只有一张20美元的代金券，可以去一家普通的餐厅，勉强够吃一顿简单的早餐。 此外，酒店没有浴缸，只有一个水压很差的淋浴间。我以前住过比这里好得多的酒店，价格只有这里的一半。 唯一的优点是房间干净，床也很舒服。 （原文） I paid nearly $450 a night and got nearly nothing for it. The first thing I was asked when checking in was if I wanted an upgrade for $100 a night on top of what I already paid, I of course rejected it. Then the hotel had the audacity to try to charge $3 for water bottles. It just felt greedy and a hotel more interested in taking my money instead of offering great service. The room I got was small and dark. In a corner with absolutely no wiev. Also the door to the room bearly kept noise from the corridor out. Also no turn down service or full breakfast included in the price. Just a $20 voucher to a mediocre restaurant, which bearly covered the cost of a light breakfast. Furthermore no bathtub. Just a shower with terrible water pressure. I have had way better hotel experiences for half the cost. The only plus was that the room was clean and the bed was comfortable.

（由 Google 翻译）我入住的是芝加哥希尔顿伦敦豪斯酒店，这家酒店真是顶级之选。地理位置优越，景色迷人，从上到下都一尘不染——我的入住体验堪称完美，完全符合五星级标准。（一个小建议：以后可以增设美发沙龙和水疗中心！😄） 我特别想表扬一位出色的客房服务团队成员，Equathy，她在9楼工作。虽然因为行程安排，我好几天没见到她了，但当我走出房间的那一刻，她就叫出了我的全名——而我们之前素未谋面。考虑到她每天要接待那么多客人，她如此细致周到、真诚关怀的态度着实让我印象深刻。 她热情、友善、专业，而且心地善良。我还得知她的生日是平安夜，所以我想祝她生日快乐，圣诞快乐。能够当面感谢她，我感到非常荣幸。 像她这样的员工真是难得一见。我衷心希望酒店能够认可她的奉献精神并表彰她——她堪称服务至上的典范。 谢谢你，Equathy。你让我的住宿体验无比难忘，我希望酒店能够看到你带来的巨大价值。❤️ （原文） I stayed at the Hilton LondonHouse Chicago, and this hotel is truly top-tier. Beautiful location, stunning views, and extremely clean from top to bottom — everything about my stay felt like a true 5-star experience. (Small suggestion: add a hair salon and spa one day! 😄) I especially want to recognize an exceptional housekeeping team member, Equathy, who was working on the 9th floor. Even though I hadn’t seen her for a couple of days due to my schedule, the moment I stepped out of my room she greeted me by my full name — and we had never met before. With the number of guests she sees daily, that level of attentiveness and genuine care left such an impression on me. She is warm, kind, professional, and truly a beautiful soul. I also learned her birthday is on Christmas Eve, so I want to wish her a very Happy Birthday and Merry Christmas. It meant so much to thank her in person. Employees like her are rare. I sincerely hope the hotel recognizes her dedication and celebrates her — she is the definition of going above and beyond. Thank you, Equathy. You made my stay unforgettable, and I hope the hotel sees the incredible value you bring. ❤️

（由 Google 翻译）为什么只给两星？酒店位置确实不错，离很多地方都很近，步行即可到达。员工都非常热情友好，乐于助人。房间装修现代精致。那么，为什么只给两星呢？因为这家酒店处处都要额外收费！从水费到景观费，无一例外！除非你想成为众人瞩目的焦点或者对着另一面墙，否则最好一直拉着窗帘。单就地理位置而言，房间的价格根本不值这个价。附近有很多其他选择！而且，水费也要收费！ （原文） Why only two stars? The location is great as its close to so many places and easy walk to things. The staff are all extremely helpful and pleasant. The rooms decor is modern and nicely done. So why the two stars? BECAUSE this hotel will nickel and dime you for everything! From water to views! Be prepared to keep your blinds closed unless you want to be on display or look upon another wall. The rates for the rooms is NOT worth the price just for the location. There's so many other options in the area! And you'll pay for water!

（由 Google 翻译）为了庆祝我的周年纪念日，我预订了按摩和面部护理，期待着一次轻松惬意的高端水疗体验——可惜，结果远非如此。 我到达时（按照要求提前15分钟到达），没有人接待我，我们尴尬地等了一会儿才被接待。我想在服务前喝点茶，但水壶没了，却没有茶。 做面部护理时，蒸汽烫得我脸部难受，即使我要求调整，也不得不自己挪动。护理师的手机连接着音乐，所以每条短信都会“叮”的一声打断护理，让我无法完全放松。她整个过程都相当粗暴，我能清楚地听到附近另一位理疗师打扫卫生和倒垃圾的声音。同样的问题也发生在我的按摩过程中——面部护理师在我躺在按摩床上时还在清洁。 我特别要求重点按摩我的中背部，用力按压。尽管我提醒了两次，但按摩效果基本上就像轻轻的油按摩，几乎没有针对性地进行按摩。 总的来说，这次体验感觉很不专业，远低于我对伦敦之家和风城按摩店的预期。环境、氛围和服务质量都达不到标准。最后，房间试图遮盖墙壁以免受损，但效果确实不佳。 很遗憾，我不会推荐这家水疗中心，也不会想要一张免费报销的优惠券。 别在这里浪费钱了。 （原文） I booked a massage and facial to celebrate my anniversary, expecting a relaxing, high-end spa experience — unfortunately, it was far from that. Upon arrival (15 minutes early, as requested), no one greeted me, and we waited awkwardly before being acknowledged. I wanted to enjoy some tea before my service, but there were no tea options available despite a kettle being out. During my facial, the steam was uncomfortably hot on my face, and even after asking for an adjustment, I had to move it myself. The provider’s phone was connected to the music, so every text message interrupted the treatment with a “ding,” making it impossible to fully relax. She was also quite heavy-handed throughout, and I could clearly hear another therapist cleaning and emptying trash nearby. The same issue happened during my massage — the facial provider was cleaning while I was on the table. I had specifically requested focus on my mid-back with firm pressure. Despite reminding the therapist twice, the massage mostly performed like light oil rubbing with little targeted work. Overall, this experience felt unprofessional and far below the standard I expected from London House and Windy City Massage. The setting, ambiance, and service quality all missed the mark. Lastly, the rooms tried to hide the wall from damage, but definitely did not do a good job. Unfortunately, I cannot recommend this spa nor would I want a voucher for a free reimbursement. DONT WASTE YOUR MONEY HERE

（由 Google 翻译）作为当地人，我和表弟决定入住伦敦之家，享受一段远离工作、孩子和日常压力的放松之旅。结果，这真是我们体验过的最奢华、最宁静的住宿之一！特别感谢为我们办理入住的那位热情友好的女士——她从一开始就让我们感到宾至如归。我们住在20楼，可以欣赏到壮丽的河景，房间一尘不染，床铺也舒适无比。 唯一的小问题是第一天晚上走廊里其他客人有些吵闹，但这并没有影响我们接下来的住宿体验。我绝对会向所有寻求轻松高端体验的人推荐伦敦之家。 说到屋顶，夜景很美，但不知道座位需要预订，这有点不方便——我们不得不像其他人一样等着拍照和找个位置。作为酒店客人，如果能有更多房间就好了。不过，白天的屋顶体验要好得多，而且非常愉快！ （原文） As locals, my cousin and I decided to stay at the London House for a relaxing getaway from work, kids, and everyday stress. It turned out to be one of the most luxurious and restful stays we’ve ever had! A special thank-you to the lovely lady who checked us in — she made us feel very welcome from the start. We stayed on the 20th floor with a stunning river view, and our room was spotless with incredibly comfortable beds. The only minor issue was some noise in the hallway on the first night from other guests, but it didn’t affect the rest of our stay. I would absolutely recommend London House to anyone looking for a relaxing, upscale experience. Regarding the rooftop, the nighttime view is beautiful, but it was a bit inconvenient not knowing that reservations were required for seating — we had to wait around like everyone else just to get a photo and a spot to stand. As hotel guests, it would have been nice to have a bit more accommodation. However, the daytime rooftop experience was far better and highly enjoyable!

（由 Google 翻译）地理位置优越，位于市中心，就在河滨步道对面。非常安全，步行即可到达，所有所需设施触手可及。 Frankie 帮我们规划了第一次来这里度假的安排，他真是太棒了！我跟他说外面很热，他甚至送了一台箱式风扇过来，我们在城里闲逛的时候把房间的空调关了（我们当时是自动模式，而不是开启模式）。 几点小抱怨： 健身房很棒，凉爽宜人，有很多健身器材，非常漂亮……但是！健身房里没有洗手间。洗手间在另一层楼，比较远，或者在你的房间里。 还有一个小问题，而且肯定是针对我们住的大床房（我相信套房会更好）。房间里没有太多地方可以放个人物品。浴室的盥洗台很小，房间里的小架子上摆满了装饰品。房间里有很多空余空间，可以放桌子或架子。但房间看起来很漂亮。 （原文） Beautiful location, in the heart of the city right across from the riverwalk. Very safe, walkable and everything you need is right at your fingertips. Frankie helped us figure out what to do while we vacationed here for the first time, and he was amazing! He even sent up a box fan when I mentioned it was hot out and the room a/c turned off while we were wandering the city (we had it on Auto, not On). A couple complaints: The gym is amazing and nice and cool, has tons of equipment and absolutely lovely... BUT! There is no restroom for folks using the gym. There is one on a different floor far-ish away, or the one in your room. And a relatively minor nitpick and definitely specific to the King Room we got (I'm sure the suites are better). There aren't very many places to put your personal items in the room. The bathroom vanity is tiny, the small shelving available in the room is full of decorative items. Lots of empty space in the room that could have tables or shelves. But the room is lovely to look at.

（由 Google 翻译）我非常喜欢住在伦敦之家酒店。酒店有个小地方可以停车卸行李，不过最好还是让行李员帮忙。大堂在二楼。酒店虽小，但非常漂亮。我觉得员工非常友善，也很乐于助人。房间舒适干净，在我看来略小，但毕竟是芝加哥这样的大城市。床非常舒服。浴室也很现代化，很干净。我们点了客房服务，食物非常美味，而且很快就送到了。酒店位置绝佳，就在瓦克大道和密歇根大道的拐角处，靠近河滨步道。附近有很多景点。 （原文） I loved staying at the london house. There is a small place to pull up and get out and unload ur things but just have the bell man help you. Lobby is second floor. Small hotel but very beautiful. I thought the staff were very nice and helpful with my requests. The rooms are pleasant, clean and comfortable, in my opinion slightly small yes, but it’s chicago big city. Beds are extremely comfortable. I thought the bathrooms were modern and clean. We had room service and food was really delicious and not long wait. The location is perfect right on the corner of wacker and michigan ave by river walk. Close to lots of sight seeing.

0k可以一试

（由 Google 翻译）这不是关于酒店的点评，酒店本身很棒。屋顶酒吧/餐厅的服务简直糟透了！我不得不叫了三个人给咖啡加糖，结果糖没带勺子。之后又点了一杯咖啡，他们又拿来了一堆糖，因为糖已经没有了！我说，不，请加糖，于是他们就从大楼里数不清的糖里找了些。真的吗？太酷了。我和一些商业同事一起，幸运的是，他们觉得这很有趣，但服务却非常粗制滥造、懈怠懒散。这已经不是第一次了。Soho House，好好想想吧。在伦敦的房子里也遇到过很多次同样的经历。也许再次私有化，房子就能像过去的美好时光一样正常运转了！ （原文） Not a review about the hotel which is great. Absolutely appalling service in the rooftop bar/restaurant! Had to ask 3 different people to bring sugar for coffee which then didn’t come with a spoon. Then all over again when another coffee was ordered and they finally brought saccharine rubbish as they didn’t have any raw sugar left! I said, no, sugar please, so they went to find some from one of the other gazillion options in the building. Really??? Too cool for school. I was with business colleagues who luckily found it amusing but very shoddy, slack, lazy service. Not the first time. Sort it out, Soho House. Have had the same experience many times in London houses too. Perhaps going private again will have the houses working properly like the good old days!

（由 Google 翻译）时尚的餐厅，氛围极佳。食物和饮品都很棒，服务也很棒。值得一试。 （原文） Stylish spot with a great atmosphere. Food and drinks hit the mark, service is solid. Worth checking out.

（由 Google 翻译）和一位会员朋友一起来的。晚餐我点了牙买加烤鸡，服务员强烈推荐，可惜的是，烤鸡干得不行，一点味道都没有。氛围很棒，但我个人觉得有点夸张了🫤 （原文） Came here with a friend who is a member. I ordered the jerk chicken for dinner, which came highly recommended by our server but sadly, it was incredibly dry and lacked any flavour. The atmosphere was cool but personally I think it’s over hyped 🫤

（由 Google 翻译）出差入住三晚。酒店和房间都很漂亮，现代时尚。设施一流。每天都有免费鸡尾酒。 （原文） Stayed for 3 nights on a business trip. Hotel and room were beautiful, modern and hip. Amenities were top notch. Enjoyed daily complimentary cocktails.

（由 Google 翻译）芝加哥的旅行者们，听好了！✨ Soho House Chicago 绝对是你唯一想去的地方。作为会员，折扣很划算，但说实话，即使没有折扣，我可能还是会选择这家位于华丽老皮带工厂大楼里的地方。氛围？无可挑剔。食物？每次都是厨师的香吻🤌。它带来的感受就是与众不同——毫不费力就能享受到酷炫，甚至不需要费心。 除了完美的氛围，这里的设施也同样出色。健身房非常大，配备了你进行一次彻底的汗蒸所需的一切。男士蒸汽房？真的超级热🔥🥵（以一种好的方式）——为“感受热度”赋予了全新的含义。你甚至可以理发！无论你是在屋顶泳池边放松身心，还是只是沉浸在美景之中，这都是一次始终如一的顶级体验。 10/10，无需补充，Soho House，继续保持精彩！ （原文） Listen up, Chicago travelers! ✨ Soho House Chicago is the only place to be, period. As a member, that discount is sweet, but honestly, I'd probably still pick this spot in the gorgeous old belt factory building even without it. The vibe? Immaculate. The food? Chef's kiss, every single time 🤌. It just hits different – effortlessly cool without even trying too hard. Beyond the perfect atmosphere, the amenities deliver. The gym is HUGE and actually has everything you need for a proper sweat session. The men's steam room? it's seriously scorching 🔥🥵 (in a good way) – brings a whole new meaning to "feeling the heat." You can even get a haircut too! Whether you're chilling by the rooftop pool or just soaking in the scene, it’s a consistently top-notch experience. 10/10, no notes, keep being fabulous, Soho House!

（由 Google 翻译）我对这里的服务体验很好。饮料和食物都很美味。室内用餐区干净整洁，所以给4/5分。 （原文） I had a good experience with the service. My drinks and food were delicious. 4/5 due to cleanliness of the indoor dinning area.

自由

（由 Google 翻译）我在这里参加了一个会议，感觉棒极了！我热爱建筑，会后探索酒店让我乐在其中。对于像我这样的历史和建筑爱好者来说，这里简直是奇迹。由于脚部受伤，我没有尝试游泳池，但它看起来很漂亮，水摸起来也很温暖。其他一切都完美无瑕，从干净时尚的客房到会场的美味佳肴。如果我再来芝加哥，我很乐意住在这里。 （原文） I stayed here for a conference and it was absolutely gorgeous! I love architecture and I had a blast getting to explore the hotel after the conference. It's a marvel for history and architecture nerds like me. I didn't try out the pool due to a foot injury but it looked lovely and the water felt very warm to the touch. Everything else was immaculate, from the clean and stylish rooms to the fantastic food at the conference. If I'm back in Chicago again, I'd love to stay here.

（由 Google 翻译）很棒的酒店！我们开车去芝加哥庆祝我妻子的生日。工作人员都非常友好。地理位置绝佳，就在奇迹大道旁边，步行即可轻松抵达河滨步道和芝加哥市中心。房间干净整洁，芝加哥天际线的景色一览无余。我们在迈克尔·乔丹牛排馆用餐，这是我们迄今为止最棒的用餐体验之一。以后路过这里，我一定会再次入住这里！ （原文） Great hotel! We drove up to Chicago to celebrate my wife's birthday. The staff were all very friendly. The location was perfect, right off the Miracle Mile, and easy to walk to the riverwalk and downtown Chicago. The room was clean, and had a great view of the Chicago skyline. We dined at Michael Jordan's Steakhouse, and it was one of the best dining experiences we have ever had. I would definitely stay here again when passing through this area!

（由 Google 翻译）这是我们第一次入住这家酒店，我们迫不及待地想再次入住，享受更长的假期。 抵达酒店后，映入眼帘的是华丽优雅的大堂，前台工作人员的着装是我们见过最得体的。我们非常幸运地遇到了马尔科姆·摩尔先生，他热情友好，乐于助人，举手投足间都散发着优雅和专业的气质。两天后，我因为需要一些信息再次来到前台，摩尔先生依然在那里。他甚至无需询问我的房间号或查看电脑，就立刻叫出了我的名字！这真是令人印象深刻。马尔科姆·摩尔先生堪称酒店业主应该聘请的形象大使。 上周我们入住这家酒店，天气晴朗宜人，我们非常幸运。酒店的地理位置也堪称一流：靠近河流、购物中心和餐厅，大堂一侧是设计精美的星巴克，另一侧则是迈克尔·乔丹牛排馆的入口。 住宿体验也令人满意：我们入住的是一间一卧室套房，房间明亮通透，一尘不染。我们有休闲区可以看电视，有电脑工作区，还有一个带隐蔽式冰箱和花岗岩台面的吧台。两个浴室也都很棒，配备了柔软舒适的大浴巾和带灯的镜子，让梳妆打扮变得轻松快捷。更让我惊喜的是，我多年来最爱的Byredo香水“Bal D'Afrique”竟然是两个浴室的香氛！真是太棒了！ 特大号床既结实又舒适，像云朵一样柔软。床品和被褥都是顶级品质，让人舍不得起床！ 电梯速度很快，宽敞的走廊营造出一种精致而便捷的氛围，这在酒店里并不常见。酒店位于壮丽大道中心地带，却异常安静，我们从未听到过来自其他房间或走廊的任何声音，这令人印象深刻。 我知道，一家如此优秀的酒店之所以能取得如此卓越的成就，首先要归功于其高层管理人员的精湛技艺。为此，我要特别赞扬总经理纳比尔·穆巴耶德先生和客房部负责人安德鲁·伯格霍夫先生。他们和马尔科姆·摩尔先生都非常出色，我们衷心感谢他们为我们打造了一次无比美好的入住体验。 （原文） This was our first time staying at this hotel and we can't wait to go back for a longer visit. Upon arrival into a beautiful luxurious lobby, with the best dressed Front Desk Staff we have ever seen, we had the good fortune to be greeted and checked in by Malcolm Moore. Mr. Moore was friendly, helpful and everything about him radiated a genuine elegance and professionalism. I had occasion to need information and stopped by the front desk two days later and Mr Moore was there. He immediately greeted me by name without needing to ask my room number or look at his computer! Very impressive. Malcolm Moore is the epitome of whom hotel owners should have as their Ambassador. We were fortunate to stay here last week while the weather was sunny, beautiful and mild, and the location is the best: Near the River, shopping, restaurants and with a beautifully designed Starbucks off one side of the lobby and an entrance to Michael Jordan's Steakhouse on the other side. The accommodations did not disappoint: We had a one-bedroom suite which was light, bright and absolutely immaculate. We had areas to relax and watch TV, working space for computer, a bar niche with discreet refrigerator and granite counter space. We also had two lovely bathrooms, with large sumptuous towels and lighted mirrors which made getting ready a breeze. It also didn't hurt my enjoyment that my very favorite fragrance by Byredo for many years, "Bal D'Afrique" was the amenities fragrance provided in both bathrooms. So nice! The king bed was firm enough to be comfortable yet soft as a cloud. The bedding and linens were top quality and made it difficult to want to get up! Elevators are fast and wide hallways convey sophistication and convenience not often found in hotels. The quietness is also impressive as it's in the heart of the Magnificent Mile, but we never heard a sound, either from other rooms or the hallways. I know that a hotel this well run starts with having the very best people at the top and I want to give compliments for that to the General Manager, Mr. Nabil Moubayed, and Mr. Andrew Burgerhoff who leads the Rooms Team. They and Malcolm Moore are just the best and we thank them for an incredibly lovely stay.

（由 Google 翻译）还行，我不会再花钱住这里了。我们上午 11 点左右到达办理入住手续，这比入住时间早得多，他们告诉我们房间准备好后会打电话或发短信，这很好。我们四处走走，买了些食物等，然后回来在大厅等了大约一个小时，因为我们仍然没有收到短信或电话。下午 3 点 15 分，我们再次去询问房间情况。我们被告知他们已经准备好了几个小时，但出于某种原因，我们没有接到电话或短信，虽然小问题但很烦人。当我们到达房间时，发现迷你冰箱里有一盒剩余的食物，淋浴间的墙上有长长的头发。电话听筒坏了，只能用扬声器通话。这也不是个大问题，但远低于预期，让你怀疑他们是不是没有维护房间，或者他们是否打扫过房间，或者只是整理好床就离开了。房间很普通，就是一个放在盒子里的标准床，这是大多数酒店的标准。我唯一的另一个抱怨是电视下方的墙上有一个很长的壁架/架子，即使在电视后面也没有办法用它给手机、电脑等充电（全部锁在面板里）。房间里唯一的插座位置不好，附近没有桌子，所以我不得不把桌子搬到房间对面来放我的电脑和手机，这也并不奇怪，但在 2025 年，你会认为他们的布局应该更周到。不过，酒店房间外部有一些有趣的建筑和装饰，迈克尔乔丹牛排馆酒吧的饮品非常好。公平地说，我们三个人得到了 2 张饮料券（不知道为什么不是 3 张），以弥补入住时的烦恼，但酒保告诉我们他们不接受这些券。总的来说，这是一次还不错的住宿，只是比我经历过的大多数住宿中遇到的小麻烦多得多。 （原文） Just OK, I wouldn't pay to stay here again. We arrived to check in around 11 am which is well before check in time and were told we'd get a call or text when our rooms were ready which is great. We walked around and got some food etc. then came back and were waiting in the lobby for about an hour as we still had not received a text or call and at 3:15 pm we went and inquired about our rooms again. We were informed they had been ready for several hours but for some reason we didn't get a call or text, somewhat minor but annoying. When we arrived to our rooms there was a box of old food in the mini fridge and long hair on the wall in the shower. The phone handset was broken and only worked on speakerphone. Again not a huge problem but well below expectations and makes you wonder if they aren't maintaining the place or if they even cleaned the room or just made the beds and left. The rooms were unremarkable, your standard bed in a box which is the norm for most hotels. The only other complaint I have is there was a nice long ledge/shelf attached to the wall below the TV and no way to use it to charge phones, computers, etc even behind the TV (it was all locked in a panel). The only outlet in the room was in a bad spot with no table nearby so I had to move a table across the room to place my computer and phones on which is not an oddity either but in 2025 you'd think they would have a more well thought layout. The hotel does have some interesting architecture and decor outside the rooms though and the drinks in the Michael Jordan steakhouse bar were very good. To be fair we were given 2 drink vouchers for the 3 of us (not sure why not 3) for the check in annoyance but then the bartender told us they didn't accept them. Overall an OK stay with way more small annoyances than most stays I've had.

（由 Google 翻译）我在洲际酒店的住宿体验非常棒。我其实是本地人，就住在附近，这次只是想和伴侣来个一晚的“宅度假”。我们到达时，房间还没准备好，所以入住时间有点延误。第一位前台工作人员很抱歉，在我们等待期间给了我们免费饮料券。当我们再次去查看房间时，很幸运地遇到了经理安吉莉卡。她非常友善，也很乐于助人。她不仅因为给我们带来的不便（以及我们房间还没准备好）而给我们免费升级了房间，还主动提出第二天早上免除我们的早餐费用。我要特别感谢安吉莉卡，她把一个令人失望的情况彻底变成了一次非常满意的体验。她的客户服务水平真是太棒了！我们非常喜欢这次住宿，我一定会向所有人推荐这家酒店！ （原文） I had a fantastic stay at the Intercontinental. I am actually a local who lives close by in the city, and just wanted a one night “staycation” with my partner. When we arrived, there was actually a delay with getting our room ready for our check in time. The first front desk member was apologetic and gave my partner and I free drink tickets while we waited. When we went back to check on our room, we were lucky to speak with the manager Angelica. She was so kind and accommodating. She ended up upgrading our room for the inconvenience (and since ours still wasn’t ready) and also offered to cover our breakfast in the morning. I want to give a huge shout out to Angelica who completely turned a disappointing situation into a very satisfactory experience. Her level of customer care is fantastic. We loved our stay and I would definitely recommend this hotel to anyone!

（由 Google 翻译）我来城里探望在附近上大学的儿子，入住酒店后，前台员工伊娃·珊热情地接待了我，也让我对芝加哥这座城市充满了好感。她非常乐于助人，解答了我关于附近餐厅的所有疑问，并提供了我在酒店所需的一切帮助。整个入住期间，酒店团队都给予了我热情周到的服务，这是我多年来体验过的最佳服务之一。在芝加哥度过了非常愉快的时光。 （原文） I came in town to visit my son who attends college near by and was quickly welcomed to the property and Chicago by an employee at the front desk, Eva Shan. She was excellent in helping me with all my questions about restaurants in the area and everything I needed from the hotel. I had a a great stay with some of the best service I've had in years from the entire team after the warm welcome throughout my stay. Great time in town.

一般

（由 Google 翻译）床很舒服，但他们做了个奇怪的举动，把折叠好的床单盖在羽绒被芯上，而不是真正的被子。除非你要求，否则他们不会提供额外的毛巾。 景色很棒，大堂和房间的装潢也很漂亮。健身区也不错。希望他们能要求客人刷卡才能进入不同的楼层，以增加安全性。 （原文） Bed is comfy but they do that weird thing with the folded sheets over a duvet insert instead of an actual comforter. They also don’t give extra towels unless you request. Views are great and the look of the lobby and rooms are nice. Good fitness area too. Wish they required a key card to enter to the different floors for added security

（由 Google 翻译）酒店大堂令人印象深刻，但可惜的是，房间却不尽如人意。我最初入住的房间没有彻底清洁，而且感觉非常陈旧。朱莉娅非常友善地帮我升级了房间，我对此非常感激——谢谢你，朱莉娅。 然而，升级后的房间也存在问题。淋浴间一直堵塞，尽管我联系了两次，但退房时却被告知维修人员要等我离开才能修理。真是……太方便了。 我当时有很多酒店可以选择，之所以选择这家是因为它是费尔蒙品牌，但这次的体验非常令人失望。我绝对不会再来了。 （原文） The hotel lobby is impressive, but unfortunately the same can’t be said about the rooms. The first room I was assigned wasn’t properly cleaned and felt very dated. Julia was kind enough to upgrade me, which I appreciated — thank you, Julia. However, the upgraded room also had issues. The shower kept clogging, and despite reaching out twice, I was told at checkout that maintenance was waiting for me to leave before fixing it. Wow… how convenient. I had several hotel options and chose this one because of the Fairmont brand, but this experience was very disappointing. I definitely won’t be returning.

（由 Google 翻译）我从未在酒店体验过如此卓越的款待。我组织了一次芝加哥团队旅行，选择入住费尔蒙酒店——它超出了我们的预期。我们遇到的每一位员工都热情友好，乐于助人。房间一尘不染，酒店设施一流。我们还在大堂的Toro餐厅享用了一顿丰盛的团队晚餐，我们的女服务员绝对是我遇到过最好的。我们的住宿体验非常棒，我们迫不及待地想有一天再来。 （原文） I’ve never experienced such exceptional hospitality at a hotel. I organized a team trip to Chicago and chose to stay at the Fairmont—and it exceeded every expectation. Every staff member we encountered was warm, friendly, and incredibly helpful. The rooms were spotless, and the hotel’s amenities were top-notch. We also enjoyed a fantastic team dinner at Toro, the restaurant in the lobby and our waitress was truly the best I’ve ever had. Everything about our stay was outstanding, and we can’t wait to return someday.

（由 Google 翻译）我们通过美国运通精选酒店及度假村预订了这家酒店，原本以为会是一次不错的、高档的体验。结果大错特错。从我们办理入住的那一刻起，一切都糟透了。 第一个房间脏得令人作呕，床单上有污渍（甚至都不知道是咖啡渍、呕吐物还是更糟糕的东西），浴缸又黑又脏，镜子上积满了灰尘，看起来好几周都没擦过了，没有沐浴露，通风口都快要从墙上掉下来了。窗户关不严，所有的USB接口都不能用。就连浴室门都关不上，瓷砖也裂了。就这价格，简直是个笑话。 我们几乎没睡，第二天早上就要求换房。换房花了几个小时，好不容易换到了新房间，结果还是一样糟糕。马桶几乎冲不下去，最后还堵住了。没有冰箱，我们的食物都浪费了，而且……所有的USB接口还是不能用。我们竟然只能在车里给手机充电。 更糟糕的是，隔壁房间施工噪音巨大，砰砰作响，敲敲打打，吵得根本无法休息。不仅如此，我们这层楼还在开会/举办活动，简直像个派对，人们大喊大叫，笑声震耳欲聋，走廊里都能听到回声。 我们尝试在酒店餐厅 Toro 用餐，结果又是一场噩梦。服务员上错了菜，然后消失了二十多分钟。水疗中心附近的洗手间漏水，而且气味难闻。 这家酒店感觉就像个脏兮兮的路边汽车旅馆，却要收取每天 25 美元的“度假费”。退房时，我们发现莫名其妙地多了 35 美元的“湖滨通行证”费用，没人能解释清楚。我打电话给酒店，被转来转去，最后只能留言。 这家酒店陈旧、脏乱，管理一团糟。我完全不明白它怎么会出现在美国运通的“精选酒店及度假村”系列里。我们离开的时候感觉被坑了，筋疲力尽，而且非常失望。奉劝各位，千万别去这家酒店，随便住哪儿都行。 （原文） We booked this place through AMEX Fine Hotels + Resorts thinking it would be a nice, upscale experience. Big mistake. From the second we checked in, everything was downhill. The first room was disgusting and stains on the bedding (not even sure if it was coffee, vomit, or something worse), a tub that was stained black and filthy, a dusty mirror that looked like it hadn’t been cleaned in weeks, no shower gel, and a vent literally falling off the wall. The window didn’t close all the way, and none of the USB ports worked. Even the bathroom door barely shut and had cracked tiles. For what this place charges per night, it’s a total joke. We barely slept and asked for a new room the next morning. It took hours to get moved, and when we finally did, the new room was just as bad. The toilet barely flushed and ended up clogging. There was no fridge, so our food went to waste, and again..none of the USB ports worked. We literally had to charge our phones in the car. To make things worse, there was loud work going on in the room next door with constant banging, knocking, and pounding that made it impossible to rest. On top of that, there was meetings/events happening on our floor that felt more like a party with people yelling, laughing, and screaming so loudly it echoed through the hallway. Tried eating at Toro, the hotel restaurant, and that was another nightmare. The server brought the wrong meal, then disappeared for over 20 minutes. The bathrooms near the spa were flooding and smelled awful. They charge a $25/day “resort fee” for what feels like a dirty roadside motel. When we checked out, we found random $35 “lakeshore pass” charges that no one could explain. I called the hotel, got transferred around, and ended up in voicemail. This hotel is outdated, dirty, and completely mismanaged. I have no idea how it ended up in AMEX’s Fine Hotels + Resorts collection. We left feeling ripped off, exhausted, and disgusted. Do yourself a favor and stay literally anywhere else.

（由 Google 翻译）我强烈推荐所有来芝加哥的游客入住费尔蒙酒店！从抵达酒店到退房，我们的体验都非常棒。酒店位置绝佳，如果可以的话，我强烈建议预订城市景观房。此外，这家酒店是我在繁华都市中心住过的最安静的酒店。唯一的小缺点是，如果您需要迷你冰箱，需要提前预订。这一点我以前从未遇到过，但其实也无关紧要。最后，酒店提供的Lo Labo洗浴用品真是锦上添花，尽显奢华！ （原文） I highly recommend the Fairmont to anyone visiting Chicago! From when we arrived to when we checked out, we had a great experience. The location is outstanding, and I highly recommend getting a city view room if you can. Also, it was the quietest hotel I’ve stayed in, in the middle of a bustling city. The only “con” I would say is that you do have to request a mini fridge if you’d like one. This was something I hadn’t seen before, but it definitely wasn’t a big deal. Lastly, the Lo Labo toiletries were such a nice touch of luxury!

（由 Google 翻译）我们入住这家酒店是为了庆祝结婚十周年。我们从未在任何酒店写过评论。我们觉得他们在这方面做得都差不多，确保房间干净整洁，床铺整理妥当等等。 我和妻子的这次入住体验非常棒。为了庆祝我们结婚十周年，我带妻子去芝加哥费尔蒙酒店，给了她一个惊喜。抵达酒店后，我办理了入住手续。我突然想到，在带她去之前，先去看看房间。 我对房间不太满意，因为我们没有海景房，而这正是我额外付费的原因。前台一位名叫蒂姆的先生为我提供了非常棒的服务。他上楼来看房间，我向他解释说，我们是为了庆祝结婚纪念日，想做一些特别的事情等等。他立刻理解了我的想法，并帮我更换了房间。他带我去了新的房间，确保我满意。房间的景色令人叹为观止，可以俯瞰整个城市。我们回到楼下，他更新了系统，记录了房间的变更。我还有一个要求，就是在我带妻子入住前安排一位室内装饰师来布置房间，他也欣然应允。 多亏了他，我们到达时已经办理了入住手续，房间也打扫得一尘不染，布置得完全符合我们的心意。这次入住体验非常满意，在此特别感谢Tim。下次再来芝加哥，我一定会再次入住费尔蒙酒店。 谢谢！ 友情提示：如果您使用Expedia预订，请注意，Expedia上显示的酒店位置信息有误。建议您在预订前先用谷歌地图搜索目的地。我们当时是用Uber前往目的地的。从酒店开车到河滨步道大约需要13分钟。 （原文） We visited this hotel for our 10 year anniversary. We never leave a review at any hotel. We feel they put in about the same effort which is making sure room is clean, bed is done etc. This experience for me and my wife was incredible. I took my wife out and surprised her for our 10 years by staying at the Fairmont Chicago hotel. When I arrived I checked in. The thought crossed my mind to go and see the room before I take her to it. I was not satisfied with the room as we didnt have the ocean view and that was the main reason I paid extra for. The gentleman I worked with name Tim at the front desk provided me with an amazing service. He came upstairs to see the room and I explained to him this was for our anniversary and wanted to do something specail etc. He right away understood and saw my vision and changed the room. He took me to my new room and made sure I was satisfied with it the view it gave of the city was breath taking. We went back downstairs and he updated his system to reflect the room change. I had another request was to have a decor planner come to decorate the room before I brought my wife to the room and he even took takecare of that. Thanks to him when we arrived we were already checked in and room was beyond cleaned and decorated towards our liking. Our stay was very satisfying with a huge thank you going to Tim. I look forward in visiting Fairmont hotel again whenever we decide to visit Chicago. Thanks, FYI, If you are using Expedia to book, nothing is close expedia is incorrect. Google map your destinations first before u book. We used Uber for our destinations. Riverwalk was 13 minutes drive from Hotel.

员工不热情，床是脏的。 bed is dirty and some staffs are not enthusiastically.

（由 Google 翻译）最近参加金砖国家会议期间，我入住芝加哥河北岸威斯汀酒店，体验非凡，真正提升了参加这场高规格专业活动的体验。酒店完美地平衡了高端商务功能、顶级的个性化舒适度以及无与伦比的地理位置。 对于参会者来说，一夜酣眠至关重要，而威斯汀酒店完全满足了这一需求。尽管地处繁华都市的中心地带，客房却格外安静，为宾客提供了一个远离城市喧嚣和日常活动的世外桃源。酒店配有标志性的天梦之床床垫，名副其实——极其舒适，确保我醒来时神清气爽，为每天的会议做好准备。 除了房间之外，酒店优越的地理位置也是其最大的优势。酒店所在区域地理位置优越，步行可达，方便您轻松从繁忙的商务活动过渡到城市探索。酒店距离充满活力的芝加哥滨河步道仅几步之遥，可轻松欣赏壮丽的景色，并享受夜间漫步的乐趣。从酒店步行即可轻松抵达美丽的密歇根湖畔，与这座城市的活力形成鲜明对比。 ​River North 和 Magnificent Mile 街区拥有众多一流的餐厅，距离酒店大堂仅数分钟路程。从 RPM Steak 和 Smith & Wollensky 等高端餐厅和牛排馆，到 The Purple Pig 和 Eataly 等休闲餐厅和芝加哥经典餐厅，美食选择琳琅满目，步行即可轻松抵达。 ​强烈推荐所有到访芝加哥的专业人士入住这家威斯汀酒店，它为您提供宁静舒适的环境，让您尽享城中风采。 （原文） My stay at The Westin Chicago River North during the recent BRICs conference was exceptional and truly elevated the experience of attending a demanding professional event. The hotel perfectly balances high-level business functionality with top-tier personal comfort and an unbeatable location. ​The most crucial element for a conference attendee is a restorative night's sleep, and The Westin delivered completely. Despite being in the heart of a bustling city, the rooms were incredibly quiet, providing a true sanctuary from the city noise and the day's events. This was paired with the signature Heavenly Bed mattress, which lives up to its name—it was supremely comfortable, ensuring I woke up refreshed and ready for each day's sessions. ​Beyond the room, the hotel's location is its greatest asset. The area is phenomenal and highly walkable, making it easy to transition from professional duties to urban exploration. The hotel is situated just steps from the vibrant Chicago Riverwalk, offering immediate access to stunning views and evening strolls. It's also a pleasant walk to the beautiful shores of Lake Michigan, providing a perfect contrast to the city's energy. ​The River North and Magnificent Mile neighborhoods boast an abundance of great eatery options within minutes of the lobby. From high-end dining and steakhouses like RPM Steak and Smith & Wollensky to casual spots and Chicago classics like The Purple Pig and Eataly, the culinary choices are endless and easily accessible on foot. ​This Westin location is highly recommended for any professional visiting Chicago, offering tranquility, comfort, and the best of the city right outside its doors.

（由 Google 翻译）虽然地理位置优越，但这家酒店却老旧过时。员工总体来说很棒，但有时感觉工作过度。我最不满意的是弥漫在几个房间和楼层的“下水道”气味。我们入住的第一个房间（10楼）实在太难闻了，我们不得不在外面等着……客房部经理上来后，立刻闻到了气味，并说她会处理，并帮我们换个房间。我们入住的下一个房间，九楼，非常小！简直是我住过的最小的酒店房间之一。 闻起来好一些，但并不好。 浴室又小又旧，地毯有点脏。令人沮丧。 走廊里弥漫着陈旧、积尘、发霉的味道，还夹杂着一些下水道的味道。 我们的账单也有一些问题（包括17.95美元的“咖啡车”费！） 前台还算乐于助人，但总的来说，这次体验并不好。 附近还有许多其他万豪酒店可能是更好的选择。 （原文） While in a great location, this is an old, dated hotel. The staff is great overall, but at times seemed overworked. My main issue is the “sewer” smell that permeates several rooms and floors. The first room we checked into (10th floor) was so awful We literally had to wait outside… When a housekeeping manager came up, she immediately smelled it, and said that she will take care of it and move us to a different room. Our next room, the ninth floor, was tiny! Literally one of the smallest hotel rooms I’ve ever stayed in. It smelled better, but not great. The bathroom was tiny and old, The carpets are kind of dirty. It was depressing. The hallways have an old, dusty, musty, smell, with a bit of sewer mixed in. There were also some issues with our bill (Including a $17.95 “coffee cart” fee!) Front desk was somewhat helpful, But overall, this wasn’t a great experience. There are many other Marriott properties nearby that are probably a better choice.

（由 Google 翻译）地理位置绝佳，靠近湖边，近得不能再近了。房间有点脏，床头板后面有垃圾。两盏侧灯的电源插头都没插，所以我们拔掉插头插上时，看到了垃圾。镜子也不干净。淋浴水压极低。前台人员入住和退房时态度不太好。行李员/清洁工非常友好，乐于助人。价格和位置都很棒。 （原文） Location is amazing for the lake. Almost can’t get closer. Room was slightly dirty with trash behind the headboard. Side lamps were both unplugged so when we pulled it back to plug them back in we saw the trash. The mirrors were not clean. Water pressure in the shower was minimal at best. Front desk staff not friendly in check in or out. Bell hop / cleaners very friendly and helpful. Great for the price point and location.

（由 Google 翻译）芝加哥密歇根大道威斯汀酒店坐落于芝加哥著名的壮丽大道 (Magnificent Mile) 上，步行即可轻松抵达各大购物场所和众多市中心餐厅。客房配备舒适的床铺和令人精神焕发的热水淋浴。其他设施包括55英寸平板电视（可收看有线频道）、高速互联网接入以及带椅子的办公桌。部分客房可欣赏密歇根大道或密歇根湖的景色。设施齐全的健身中心、商务中心和前台均24小时开放。酒店提供代客泊车服务，需额外收费。会议和活动场地宽敞且维护良好。Body Rituals Boutique Spa 提供各种护理疗程。酒店还设有909 North餐厅，供应顶级牛排、海鲜和鸡尾酒。此外，大堂咖啡厅供应星巴克咖啡和新鲜烘焙食品。约翰·汉考克中心和水塔广场就在街对面，交通便利。 （原文） The Westin on Michigan Avenue Chicago is situated on Chicago's renowned Magnificent Mile, offering convenient walking access to various shopping destinations and numerous downtown restaurants. The rooms are appointed with comfortable beds and provide invigorating hot showers. Additional amenities include 55-inch flat-screen televisions with cable channels, high-speed internet access, and a work desk with a chair. Certain rooms offer either a view of Michigan Avenue or a view of Lake Michigan. The fitness center is well-equipped and operates 24 hours a day, as do the business center and the front desk. Valet parking is available for an additional charge. The meeting and event spaces are expansive and professionally maintained. Body Rituals Boutique Spa provides a diverse range of treatments. This hotel also features The 909 North restaurant, which offers prime steaks, seafood, and cocktails. Furthermore, there is a cafe in the lobby that serves Starbucks coffee and freshly baked goods. The John Hancock Building and Water Tower Place are conveniently located across the street.

（由 Google 翻译）地理位置绝佳！威斯汀酒店的服务一流，早餐团队更是棒极了。罗伯特和他的同事让早餐体验堪比五星级大餐。 酒店位置优越，无论是购物、用餐还是观光，都非常方便。 房间虽然设施简单，但非常宽敞舒适。 （原文） What a fabulous location. The service at the Westin is top notch. Breakfast team is fabulous. Robert and his associate made breakfast feel like a 5 star meal. The location is perfect for shoppers, diners or just sight seeing. Rooms are basic, but very big and comfortable.

（由 Google 翻译）这根本不是威斯汀酒店，而是一家破旧不堪的高速公路旁假日快捷酒店。我对这家酒店的破败程度感到极其失望。房间里的椅子破损，灯具损坏，整栋楼到处都是划痕，床铺也磨损得厉害。我们房间里的一张床垫甚至能感觉到弹簧。由于种种原因，我们不得不入住这里。感谢酒店员工的热情帮助和理解。我已经写了一份长篇报告给万豪首席执行官——这种情况令人无法接受。要么改名，要么降价，要么重新装修。但这家酒店大概已经20年没是威斯汀了。 （原文） This is not a Westin. This is a worn down holiday inn express off a highway. Extremely disappointed by how worn down this hotel was. Our room had torn chairs, broken lamps, the whole building is full of scuffs, and the beds are super worn down. You can feel the box spring on one of the mattresses in our room. For a myriad of reasons we were stuck staying there. Appreciate the staff who were super helpful and understood our frustration. I’ve written a lengthy report to the Marriott CEO - this is unacceptable. Change the name, lower the price, or remodel this place. But this building hasn’t been a Westin in probably 20 years.

（由 Google 翻译）位置不错，但对我来说，河北岸并不完全是那种“来玩玩芝加哥吧！”的区域。我猜人们就是这么喜欢华丽一英里大道吧。酒店的装潢、氛围和服务都非常棒。我之前不小心订了两居室，最后拿到了一间带大床的角落房，感觉好多了。一楼有一家很棒的海鲜餐厅。我刚在那里喝了一杯，工作人员很友好，点餐时会提供各种选择。叫客房送餐服务时，菜品的选择确实能体现出它们来自海鲜餐厅。这有好有坏。你可以看出他们确实在提供非海鲜类的菜品上下了功夫，但我敢打赌海鲜的菜品要好得多。总的来说，这是一个非常放松的住宿体验，工作人员很周到，而且附近很适合观察人来人往。乘坐拼车很快就能到达博物馆。使用 SPOT HERO 查找附近的停车位。我发现停车费还不到他们收费的三分之一。 （原文） The location is fine, but River North isn't exactly a 'Let's do Chicago stuff!' area, to me. I guess people like the Mag Mile that much. The decor, atmosphere and service was really good. I had accidentally booked a two bed room, and was able to get a corner unit with a King, which was much better. There's a really nice seafood restaurant on the first floor. Just had a drink there, and the staff was friendly and offered options when you ordered. When you order room service, your options really reflect they come from a seafood restaurant. For better, or for worse. You can tell they really work on non seafood items being available, but I bet the seafood is way better. Overall, a really relaxing stay with an attentive staff in a neighborhood good for people watching. Access to museums are a relatively short rideshare away. USE SPOT HERO TO FIND NEARBY PARKING. I found parking for less than a 3rd of what they charge.

（由 Google 翻译）我伴侣去听音乐会的时候，我花了很多时间在房间里放松。房间很不错。我特别喜欢那个大淋浴间。 这个位置的主要问题是停车。如果你开车去芝加哥，附近真的没什么便宜的选择。虽然酒店本身没有问题，但我还是希望在预订时能提前告知停车费。 大楼里的艺术画廊很有趣，地下室的健身房也大得惊人。 我不知道以后还会不会再住这里，但它完全满足了我们的需求。如果你想住在很多地方附近，这里是个不错的选择！ （原文） I spent a lot of time just chilling in my room while my partner was at a concert. It's a nice room. I really like the large shower. The main issue with this location is parking. There really are no affordable options around if you drove to Chicago. Not really on the hotel, but I would have preferred a warning when I booked about the cost of parking. The art gallery in the building was interesting, and the gym in the basement was surprisingly large. I don't know if I'll stay at this location again, but it worked extremely well for what we needed. If you want to be near a bunch of stuff, it's a great option!

（由 Google 翻译）住宿体验棒极了！工作人员非常友好热情。房间干净，床也很舒服。我会向所有人推荐这家酒店！我儿子在酒店大堂突然出现身体不适，我们赶紧去了酒店附属的餐厅，让他在卡座上躺下。工作人员非常棒，确保他有水喝，并且在他恢复意识期间，即使我们没有在餐厅吃饭，他们也一直在关心他的情况。 （原文） Excellent stay! The staff were extremely nice and hospitable. The room was clean and the bed comfortable. Will recommend this hotel to anyone! My son had a medical issue in the hotel lobby and we quickly went into the attached restaurant and had him lie down in the booth. The staff were amazing and made sure he had water and continued checking on is even though we weren’t eating there while he got his bearings back.

（由 Google 翻译）芝加哥地理位置优越，距离密歇根大道和河仅几分钟路程。 不过我的房间缺少保险箱。房间很大，有一个舒适的休息区，可以看电视等等。 茶水间的水瓶补充站只提供温水？ 电梯速度很快——对于一栋老建筑来说，这无疑是一个不错的体验。 还会再来住的。 （原文） Great location in Chicago - minutes away from Michigan Ave and the river. My room was lacking a safe however. Room was large with a nice seating area for TV watching etc. Water bottle re-fill station in the pantry was only providing warm water? Elevators were very fast - a nice touch for an older building for sure. Would stay here again.

（由 Google 翻译）我们在这家酒店住得很愉快，氛围非常独特。我们特意选择参观博物馆展览，但抵达后发现正在施工，许多艺术品正在被拆除。这让我们无法充分享受预期的体验。总的来说，虽然我们的房间很有魅力，但我们发现它有点小，而且咖啡机的位置也很奇怪，因为它离床有点远。此外，房间里有一些物品损坏了，但我们尽力充分利用了这次住宿。 （原文） We enjoyed our stay at the hotel, which had a truly unique atmosphere. We chose to visit specifically for the museum exhibition, but upon arrival, we found that construction was underway and much of the artwork was being dismantled. This prevented us from fully engaging with the experience we had anticipated. Overall, while our room had its charm, we found it a bit small, and the placement of the coffee machine was peculiar given the distance from the bed. Additionally, there were a few items in our room that were broken, but we did our best to make the most of our stay.

（由 Google 翻译）这家酒店地理位置绝佳，位于安全区域，距离壮丽大道/CTA公交车站非常近。普通客房没什么特别之处，但转角套房很不错。酒店外窗正在施工（预计2025年10月完工），如果您对噪音敏感，建议带上耳塞。 这家酒店真正的亮点，也是我下次还会毫不犹豫选择它的原因，是他们的员工。他们热情、乐于助人、友善，竭尽全力让我和妻子度过了一个美好的周末。特别要感谢前台的伊雷娜，她耐心倾听，提供了贴心周到的解决方案，而且非常乐于助人！行李员（抱歉，我记不起他的名字了）也非常热情，总是面带微笑，让我们的入住体验更加愉快。非常感谢你们，你们无法想象那个周末对我们来说有多么珍贵和特别。 （原文） This hotel is in a great location. Safe area, very close to Magnificent Mile / CTA bus stations. Basic rooms are nothing special, but corner suites are lovely. Construction going on outside windows (Oct 2025), so bring earplugs if you are sensitive to that. The real gem of this property, and why I wouldn’t hesitate to book with them again, is their staff. Warm, helpful, and kind, they went the extra mile to ensure a tough weekend for my wife and I was made a bit better. Special shout-out to Irena at the front desk. She took the time to listen, provided a kind and compassionate solution, and was supremely helpful! The bellman (I’m sorry, can’t remember his name) was also quite helpful and always had a smile on his face, made the experience more pleasant. Thank you all, you can’t know how much that weekend meant to us and special it felt.

（由 Google 翻译）地理位置优越，服务也相当不错。酒店的博物馆氛围也比我想象的要好！房间本身有点老旧。不算太糟，但我们房间的墙壁油漆有点剥落，床头灯坏了，衣柜门也有点下垂。不过床超级舒服，浴袍也很不错。这是我在芝加哥市中心住的第一家酒店，所以个人觉得没什么可比性，但如果价格合适，我还会再来这里住。 （原文） Great location and quite good service. I also enjoyed the museum aspect of the hotel more than I thought I would! Rooms themselves are a bit tired. Not terrible, but our room had quite a bit of chipping in the paint on the walls, one of the bedside lights didn’t work, and the wardrobe door was sagging quite a bit. Bed was super comfy though, and the robes were a very nice touch. This was the first hotel I’ve stayed at in downtown Chicago so I don’t personally have anything to compare it with, but I’d stay here again for the right price.

（由 Google 翻译）我和丈夫经常去芝加哥探亲，过去五年我们一直住在丽思卡尔顿酒店。但在读到芝加哥市中心万丽酒店的所有好评后，我们决定在今年五月尝试一下——今年我们已经来了三次了！ 从我们下车的那一刻起，代客泊车团队就热情地迎接了我们，为我们的入住体验奠定了基调。我们遇到的每一位员工都专业热情，乐于解答我们的任何问题或要求。真正令人印象深刻的是前台工作人员——TJ、Judy 和 Manal。她们每个人都竭尽全力确保我们得到所需的一切。尤其是 Manal，她的善良、专业和真诚的关怀给我们留下了深刻的印象。她总是让我们感到被重视，就像在家一样。 酒店本身地理位置优越，靠近芝加哥的许多热门景点，但真正让这里与众不同的是这里的工作人员。在体验了团队，尤其是TJ、Judy和Manal的优质服务和关怀之后，我们决定，以后每次回芝加哥，这里都是我们的首选。 感谢万丽团队，让我们的每一次入住都如此难忘——你们真的赢得了我们的心！ （原文） My husband and I have been traveling to Chicago often to visit family, and for the last five years we always stayed at The Ritz-Carlton. But after reading all the wonderful reviews about the Renaissance Chicago Downtown Hotel, we decided to give it a try this past May—and we’ve already returned three times this year! From the very first moment we pulled up, the valet team greeted us warmly and set the tone for our stay. Every staff member we encountered was professional, welcoming, and eager to help with any questions or requests. What truly stood out were the incredible front desk staff—TJ, Judy, and Manal. Each of them went above and beyond to make sure we had everything we needed. Manal, especially, impressed us with her kindness, professionalism, and genuine care. She always made us feel valued and at home. The hotel itself is in a fantastic location, close to so many of Chicago’s best attractions, but it’s really the people here that make it special. After experiencing the level of service and care from the team, especially TJ, Judy, and Manal, we’ve decided this is the only place we’ll stay whenever we return to Chicago. Thank you to the Renaissance team for making each of our stays so memorable—you’ve truly won our hearts!

（由 Google 翻译）我在芝加哥市中心万丽酒店度过了一段美好的时光。酒店地理位置优越，位于市中心，步行即可到达河畔、千禧公园、购物中心和众多一流餐厅。酒店本身现代时尚，从您步入的那一刻起，就弥漫着清新高档的氛围。 一切都一尘不染，对清洁细节的关注尤为突出。我的房间宽敞舒适，设计时尚现代，既温馨又奢华。 工作人员专业周到，让整个入住体验变得顺畅无阻。从入住到退房，一切都顺畅而温馨。 总而言之，如果您正在寻找一家干净、现代且位于芝加哥市中心的酒店，这里是您的不二之选。下次旅行我一定会再次入住！ （原文） I had a fantastic stay at the Renaissance Chicago Downtown Hotel. The location could not be better—right in the heart of the city, within walking distance to the river, Millennium Park, shopping, and plenty of great restaurants. The hotel itself feels modern and stylish, with a fresh, upscale vibe from the moment you walk in. Everything was spotless, and the attention to detail in cleanliness really stood out. My room was spacious, comfortable, and designed with a sleek, contemporary touch that made it feel both inviting and luxurious. Staff were professional and attentive, making the whole experience seamless. From check-in to check-out, everything was smooth and welcoming. Overall, this is a perfect choice if you’re looking for a clean, modern, and centrally located hotel in Chicago. I’ll definitely be returning on my next trip!

（由 Google 翻译）我们在芝加哥市中心万丽酒店（Renaissance Chicago Downtown Hotel）的独立日周住宿体验棒极了，满意度高达99%。以下几个亮点让我们的体验难以忘怀： 1. 我们非常感谢酒店的夜间升级奖励，这让我们得以入住一间可以欣赏迷人河景的转角套房。 2. 房间干净整洁，营造出非常舒适的环境。 3. 大堂设计精美，时尚温馨。 4. 俱乐部酒廊虽然菜品种类不多，但提供高品质的美味佳肴。早餐时段人潮拥挤，但工作人员高效专业地处理了客人，我们对此深表感谢。 唯一不足的是，入住时没有解释每晚30美元的目的地费用（包含15美元的每日酒店消费额度）。遗憾的是，我们在入住时并没有被告知这一点，直到入住第三天才从之前一位客人的点评中得知。我们询问前台后，被告知积分每天中午到期，不可结转——这一点确实应该在入住时明确说明，以确保客人能够充分利用这项优惠。 除此之外，我们的体验非常棒，以后很乐意再次光临。感谢您的热情款待！ （原文） Our stay during the Independence Day week at the Renaissance Chicago Downtown Hotel was absolutely fantastic and 99% satisfying. A few highlights that made our experience memorable: 1. We truly appreciated the Nightly Upgrade Rewards, which allowed us to stay in a corner suite with a stunning river view. 2. The room was clean and well-organized, creating a very comfortable environment. 3. The lobby was beautifully designed with a stylish and welcoming atmosphere. 4. The Club Lounge, although not extensive in food variety, offered high-quality and delicious selections. It was quite busy during breakfast hours, but the staff handled the crowd efficiently and professionally, which we really appreciated. The only 1% downside was the lack of explanation at check-in regarding the $30 destination fee per night, which includes a $15 daily hotel credit. Unfortunately, we were not informed about this at check-in, and only learned about it from a previous guest’s review on the third day of our stay. Upon asking the front desk, we were told that the credit expires at noon each day and does not roll over — something that really should be clearly explained at check-in to ensure guests can make full use of the benefit. Aside from that, we had a truly wonderful experience and would gladly return in the future. Thank you for the great hospitality!

（由 Google 翻译）酒店美得令人难以置信！这是我们第二次入住，每次工作人员都竭尽全力满足我们的每一个要求，甚至更多。这是我们住过的最舒适、最放松的一次。酒店地理位置优越，我们入住的是一间可以欣赏河景的豪华套房。我们强烈推荐这家酒店，迫不及待地想再来！ （原文） INCREDIBLE and beautiful hotel! It was our second stay and both times the staff went above and beyond to meet our every request and then some. It is one of the most comfortable and relaxing stays that we've ever had. It is in an amazing location and we had a magnificent suite with a river view. We highly recommend this hotel and cannot wait to be back!

（由 Google 翻译）我们在市中心万丽酒店度过了一段美好的时光。酒吧和公共区域都很棒——整个酒店的氛围和服务都很棒。唯一的缺点是房间需要翻新一下，因为它们仍然采用传统的浴缸上方淋浴的设计。总的来说，这是一次很棒的住宿，一定会再来的！ （原文） We had an amazing time at the Marriott Renaissance Downtown. The bars and common areas are fantastic — great atmosphere and service throughout the hotel. The only downside is that the rooms could use a bit of updating, as they still have the traditional shower-over-tub setup. Overall, a great stay and would definitely return!

（由 Google 翻译）我对芝加哥市中心万丽酒店的体验非常失望。我们通过电话取消了预订，但酒店仍然收取了未入住费，并且拒绝取消。 当我再次联系酒店时，他们告诉我系统中“没有记录”，所以费用仍然有效。他们没有进行任何调查，没有丝毫灵活处理，也没有任何补偿措施。作为一家万豪旗下的大型商务酒店，这种做法显得非常生硬和冷漠。 我的团队经常前往芝加哥，多年来我们也为万豪酒店带来了很多业务，但这次的经历让我们决定以后不会再入住这家酒店，我们会选择其他酒店。附近还有其他酒店，例如芝加哥威特酒店（希尔顿旗下酒店）和芝加哥朗廷酒店，它们的整体体验和服务都远胜于这家。 如果您是经常出差的商务人士，并且期望获得可靠的服务和公平的待遇，我建议您在预订这家酒店之前三思。 （原文） I had a very disappointing experience with the Renaissance Chicago Downtown. We had a reservation that was canceled by phone, yet the hotel still charged a no-show fee and refused to remove it. When I followed up, I was told there was “no record” in their system, so the charge would stand. No real effort to investigate, no flexibility, and no goodwill gesture. For a major business hotel under the Marriott brand, this felt rigid and dismissive. My team travels to Chicago regularly and we’ve directed a lot of business to Marriott over the years, but after this experience, we will not be staying at this property again and will be taking our business elsewhere. There are other hotels in the same area, like theWit Chicago, a Hilton Hotel, and The Langham, Chicago, which offer a much better overall experience and service. If you’re a frequent or corporate traveler expecting reliable service and fair treatment, I would think twice before booking here.

（由 Google 翻译）地理位置优越，服务一流。抵达时接待非常热情。认可我的万豪身份。休息室非常适合享用早餐和晚餐/小吃。地理位置优越，步行即可到达主要景点。非常安全干净！我们还会再来的。 （原文） Great location and excellent service. Greeting upon arrival was very nice. Recognized my Marriott status. Lounge is very nice for breakfast and dinner/snack. Location is great for walking to the main sites. Very safe and clean! We will return.

交通便利，处于繁华中心地带，每个房间配置两个免费无线接入，离海军码头和云门公园都很近，步行25分钟即到。

环境优雅！房间格局舒适干净，服务专业！看起来很豪华！

贵

（由 Google 翻译）• 出色的员工和服务： 工作人员非常友善，乐于助人。他们竭尽全力让我们的住宿体验完美无缺，甚至帮我们升级到套房，并以专业和周到的服务迅速解决了一些小误会。 • 位置与安全： 地理位置优越——靠近一切便利设施，且地处安全区域。非常适合探索城市，无需担心交通或安全问题。 • 噪音水平与城市氛围： 如果您是第一次来芝加哥，请注意——这座城市可能会很吵，消防车、警车和救护车的警笛声很吵，尤其是在市中心。这家酒店也靠近医院，所以偶尔会有噪音。不过，酒店在保持房间安静方面做得很好，对于这样一个中心地带来说，它比您想象的要好得多。 • 早餐、酒吧和餐厅： 早餐美味可口，选择丰富，酒吧和餐厅也都很棒。绝对值得一去。 • 健身房： 健身房设施齐全，维护良好，而且人流不多——无需等待器材，轻松即可锻炼。 • 改进建议： 如果酒店能在一楼加一个小标识，引导新客人前往二楼办理入住手续就更好了。初到二楼很容易与星巴克区域混淆，所以加一些标识会让流程更顺畅。 总而言之，这是一次非常棒的体验，服务一流，食物美味，地理位置便利安全。强烈推荐！ （原文） •Amazing Crew & Service: The staff were incredibly kind and super helpful. They went above and beyond to make our stay perfect, even upgrading us to a suite and quickly resolving a small misunderstanding with professionalism and care. • Location & Safety: Great location — close to everything and in a safe area. Perfect for exploring the city without worrying about transportation or safety. • Noise Level & City Vibe: Just a heads up if this is your first time in Chicago — the city can be noisy with sirens from fire trucks, police, and ambulances, especially downtown. This hotel is also near a hospital, so occasional noise is expected. That said, the hotel does a great job keeping rooms quiet, and it’s much better than you’d think for such a central area. • Breakfast, Bar & Restaurant: Delicious breakfast with plenty of choices, and the bar and restaurant are both excellent. Definitely worth dining in. • Gym: The gym is decent, well-maintained, and never too crowded — easy to get a workout in without waiting for equipment. • Suggestion for Improvement: It would be great if the hotel added a small sign on the ground floor to guide new guests to the second floor for check-in. It’s easy to mix it up with the Starbucks area at first arrival, so a little signage would make the process smoother. Overall, an excellent experience with top-notch service, great food, and a convenient, safe location. Highly recommend!

（由 Google 翻译）凯悦酒店翻新过，简直美极了。从雅致的设计到精美的艺术品，步入如此美丽的酒店，令人倍感温馨和宁静。房间宽敞，设施齐全，干净整洁，最重要的是，还有一张舒适的床。酒店附近就有一个方便的代客泊车点，淋浴也很棒。接待员热情地接待了我，整个入住过程非常顺畅。强烈推荐这家位于壮丽大道旁的芝加哥酒店。 （原文） The Hyatt has been updated and is simply a gorgeous hotel. From the tasteful design to the art, it is a welcoming and calming experience to step inside such a beautiful place. The rooms were spacious, perfectly appointed, clean, and had the most important thing, a comfortable bed. It was an easy valet park just a block away and the shower was great as well. I was greeted kindly by the receptionist and the whole check in process was seamless. Highly recommended for a great Chicago destination right by the Magnificent Mile.

（由 Google 翻译）我们最近和家人一起入住这家酒店，对这里卓越的服务赞不绝口——尤其要感谢前台经理黛比·盖特伍德 (Debbie Gatewood)。我不小心把我们预订的两间房中的一间订到了大约五英里外的另一家凯悦酒店，这可能会导致我们一行人分散在两家酒店。黛比立即介入，毫不费力地解决了这个错误，甚至还安排我们所有人都住在同一层。她沉着冷静、专业周到、热情友好，并且积极主动地提供帮助，让原本可能令人焦虑的旅程开端变得轻松愉快。我们对她感激不尽！ 除了出色的服务之外，酒店本身也堪称一流。房间干净、宽敞、舒适，地理位置更是无可挑剔——位于壮丽大道 (Magnificent Mile) 的中心地带，步行即可到达众多餐厅和购物场所。酒店也非常适合带孩子入住：孩子们很喜欢室内游泳池，我们也很喜欢酒店内的酒吧和美味的自助早餐，让每个人都能精力充沛地开始一天的行程。我们遇到的每一位员工都彬彬有礼、热情好客。 这正是我们梦寐以求的芝加哥下榻之处，感谢黛比和她的团队，一切都超出了我们的预期。下次来芝加哥我们一定会再次入住这里。强烈推荐！ （原文） We recently stayed here with our extended family and cannot say enough about the exceptional service—especially from Front Office Manager Debbie Gatewood. I accidentally booked one of our two rooms at a different Hyatt about five miles away, which could have split our group across two hotels. Debbie stepped in immediately, fixed the mix-up without any fuss, and even arranged for all of us to be on the same floor. Her calm professionalism, kindness, and proactive help turned what could’ve been a stressful start into a smooth, happy kickoff to our trip. We can’t thank her enough! Beyond the stellar service, the hotel itself is a winner. The rooms are clean, spacious, and very comfortable, and the location is unbeatable—right in the heart of the Magnificent Mile, steps from great restaurants and shopping. It’s kid-friendly too: our little ones loved the indoor pool, and we appreciated the on-site bar and tasty breakfast buffet to keep everyone fueled for the day. Every staff member we met was courteous and welcoming. This was exactly the Chicago base we were hoping for, and thanks to Debbie and the team, it exceeded expectations. We’re 100% staying here again the next time we’re in Chicago. Highly recommend!

（由 Google 翻译）我对凯悦酒店（Hyatt Magnificent Mile）的入住体验非常失望。我通过凯悦官网预订了这家酒店，并预订了附近停车场的停车位。经过五个小时的车程抵达后，我震惊地得知我的预订确认信息实际上指向了另一家凯悦酒店——这是网站故障造成的错误。 我立即要求见经理，但经理和前台工作人员似乎都无法理解我的沮丧。他们的回应冷漠、敷衍，毫无帮助。之后我致电凯悦总部——第一位客服代表的语气也一样，但幸运的是，升级客服人员态度友善且富有同理心。他们向我保证会帮我按原价预订，但这个承诺最终并未兑现。 在前台和总部之间来回沟通了近一个半小时后，他们告诉我，如果我决定入住这家酒店，他们会帮我取消错误的预订。基于这个保证，我决定入住——结果却发现另一家酒店仍然向我收取了280美元的未入住费。 更糟糕的是，前台告诉我我会收到四张15美元的代金券，但当我查看收据时，却只收到了两张。 作为凯悦的忠实会员，我原本期望更高。这次经历令人无比沮丧——感觉被误导了，完全配不上凯悦的名声。我觉得自己被骗了，非常失望，很遗憾，我以后不会再入住凯悦酒店了。 （原文） I am genuinely disappointed with my experience at the Hyatt Magnificent Mile. I booked this hotel through Hyatt’s own website, along with parking at the nearby garage. When I arrived after a 5-hour drive, I was shocked to be told that my confirmation was actually under a completely different Hyatt location — a mistake caused by a website glitch. I immediately asked for a manager, but neither the manager nor the front desk staff seemed to understand my frustration. Their responses were cold, unhelpful, and dismissive. I then called Hyatt Corporate — the first representative had the same tone, but thankfully the escalation agent was kind and empathetic. I was assured that they would help honor the original price, yet that promise was never fulfilled. After nearly an hour and a half of back-and-forth between the front desk and corporate, I was told they would cancel the incorrect booking for me if I decided to stay at this location. Based on that reassurance, I stayed — only to later find that the other property still charged me a $280 no-show fee. To make things worse, the front desk told me I would receive four $15 vouchers, but when I checked my receipt, only two were issued. As a loyal Hyatt member, I expected much better. This experience was beyond frustrating — it felt misleading and completely unworthy of the Hyatt name. I feel scammed and deeply disappointed, and unfortunately, I will not be returning to Hyatt again.

（由 Google 翻译）这次入住体验真是令人大失所望。酒店网站上的图片显示房间干净整洁，而且装修一新。我们入住的房间又脏又破。空调半夜突然坏了，电视也看不了，淋浴龙头把手都掉了。浴室墙壁和角落里都长满了霉菌。我感觉自己被骗了，被蒙在鼓里买了房间。既然有些房间又旧又脏，怎么能宣传房间装修一新呢？酒店位置倒是不错，但也仅此而已。千万别住这家酒店，还不如住路边的汽车旅馆呢。 （原文） This was a major disappointment. The pictures on the hotel's website show updated and clean rooms. The room we got was dirty and broken. The a/c unit stopped working in the middle of the night. The TV didn't work. The shower faucet handle fell off. The bathroom had mold and mildew on the walls/corners. I honestly feel like we were lied to and purchased a room under false pretenses. How can you advertise updated rooms without a mention that some of the rooms are still old and disgusting? The location was good, but that's about it. Avoid this hotel. You'll be better off at a motel on the side of the highway.

（由 Google 翻译）过去10年里，我住过林肯酒店6-7次，以前感觉很棒，但很遗憾，每次入住都感觉越来越差。酒店地理位置无与伦比。然而，房间确实需要一些维护和翻新。床很硬，弹性不足，非常不舒服。 窗式空调噪音很大，不停地开关，我不得不戴耳塞才能在噪音中入睡。我住过的大多数时候，至少有一个马桶冲水不正常。淋浴和洗手池排水很慢。有一次，我们住的是一个能用的淋浴，另一个只有冷水。 最近两次入住，房间里的电话都坏了，我不得不用手机打电话给前台。 酒店有两部非常小的电梯，您在入住期间可能需要等待很长时间。我最近一次入住时，通往屋顶酒吧的电梯坏了，酒吧客人不得不与酒店客人和员工共用，导致电梯运行极其缓慢，而且由于电梯经过时客满，我们不得不多次呼叫电梯。 我们房间有一扇窗帘坏了，早上无法遮光；我们甚至打电话给维修人员，但他们说他们无法修理。 有一次我需要一张可拉出的床垫，床垫的一个角落里有一大块棕红色的污渍，我的朋友不得不睡在上面。即使是一张可拉出的床垫，也非常不舒服。 电视有有线电视，但很多频道都收不到。 房间看起来很脏，墙纸剥落，相框歪斜，墙壁和家具上有磨损痕迹。房间感觉阴冷潮湿。 我们最近一次入住时，我们下午3点到达，却被告知房间尚未准备好。我们不得不在大厅里又等了一个小时才拿到房间。当他们试图办理入住手续时，我们无意中听到他们告诉很多其他客人同样的事情。 优点：如果你足够幸运，能订到一间有景观的房间，那么景观就很棒，工作人员很友好，乐于助人，位置也很棒。 （原文） I have stayed at Hotel Lincoln 6-7 times in the past 10 years and it used to be great but I am sorry to say that it gets worse each time I visit. The location is unbeatable. However, the rooms could really use some maintenance and updating. The beds are firm, springy, and very uncomfortable. The window unit AC system is very loud, constantly turning on/off, and I had to wear ear plugs in order to sleep through the noise. Most times I have stayed, at least 1 toilet does not flush correctly. The shower and sinks are slow to drain. Once, we had one working shower and one that only had cold water. The last 2 times I have been there the telephone in the room does not work and I had to use my cell phone to call front desk. There are 2 very small elevators which you should expect to spend a lot of time waiting for during your visit. During my most recent stay, the elevator to the rooftop bar was broken and bar guests had to share with hotel guests and employees, resulting in extremely slow elevator service and having to call elevator multiple times due to full elevator when it passes by. The curtains in our room were broken on one of the windows and we were unable to keep light out in the mornings; we even called maintenance up for it and they said they were unable to fix it. I needed the pull out mattress for one visit, and it had a huge brown/red stain in one corner my friend had to sleep on top of. Pull out mattress also incredibly uncomfortable even for a pull out mattress. TV has cable but many channels do not work. Rooms seem grungy with peeling wallpaper, crooked picture frames, scuff marks on walls and furniture. Rooms feel dank and humid. During our recent visit we arrived at check in time (3 pm) and were told our room was not ready. Had to wait another hour sitting in the lobby for our room. We overheard them telling lots of other guests the same thing when they tried checking in. Positives: great view if you are fortunate enough to get a room with a view, staff is nice and helpful, location is fantastic.

（由 Google 翻译）我们去林肯酒店参加婚礼，临时需要换房间。前台，尤其是丹尼尔，非常热心，帮我们安排了房间，延迟退房，还额外准备了一些椅子，方便婚礼当天早上新娘和新郎的准备。我们非常感谢他们的帮助。 此外，婚礼第二天，我们还在屋顶餐厅享用了早午餐。工作人员非常周到，食物美味，城市景观也美不胜收。 如果我们以后需要市中心的酒店，林肯酒店将是我们的首选。 （原文） We were at the Hotel Lincoln for a wedding and needed another room last minute. The front desk, Daniel in particular, was extremely helpful and they were able to get us a room, late checkout and some extra chairs for the bridal party to get ready the morning of the wedding. We are so thankful for all of the help. On top of this we had an arranged brunch in the rooftop restaurant the day after the wedding. The staff was extremely attentive, the food was great and the views of the city are fantastic. If we are ever in need of a hotel downtown again, Hotel Lincoln will be at the top of the list.

（由 Google 翻译）十年前我非常喜欢这家酒店，但现在维护状况明显下降。预订后会被问到是否要升级到“翻新”房间：未翻新的房间感觉就像稍微舒适一些的汽车旅馆，而翻新的房间则像是蒙着眼睛的泥瓦匠设计的。淋浴门关不严实，总是漏风；灯开关隐藏得很深，使用起来很不方便；没有咖啡杯和沐浴露杯；所有房间的墙壁都薄得像纸一样，能听到邻居的一切动静。就这个价格而言，我强烈建议您选择其他酒店。 （原文） 10 years ago I remember really liking this place, but the upkeep has markedly slacked. You'll be asked after booking if you'd like to upgrade to a "renovated" room: the un-renovated rooms feel like slightly more accommodating Motel-6s, the renovated rooms feel as though they were designed by a blindfolded mason. The shower door wouldn't stay shut and was continually drafty; light switches were hidden and counter-intuitive; we had no cups for coffee or body wash; and the walls in all rooms are paper thin, heard everything our neighbors said and did. For the price they charge, I very much recommend staying somewhere else.

（由 Google 翻译）我对这次酒店入住体验非常失望。几年前我曾入住过这家酒店，当时感觉还不错。但现在这家酒店完全变了样。房间和宣传照片上的完全不一样。这根本不是四星级酒店，顶多也就两星半或三星。 停车简直是个笑话。我在附近找不到停车位，只好打电话询问。结果没人接。我打了五次电话。后来才知道，他们所谓的“自助停车”其实是街对面一个街区外的博物馆停车场，根本不是他们自己的停车场。 办理入住时，前台工作人员似乎对电话故障毫不在意。我到了房间，房间小得像个衣橱，而且就在电梯中间。我立刻要求换房，他们也确实帮我换了。现在，房间里的无线网络也用不了。根本就找不到无线网络选项。当然，在大堂里用起来倒是没问题。我又试着给前台打电话，还是没人接。 房间本身非常吵。管道噪音很大，床吱吱作响，甚至能听到隔壁床的吱吱声。隔壁房间的人一直聊天、放音乐，直到午夜。 干净的毛巾里竟然有一根长头发。 房间里没有迷你冰箱，也没有信息手册（上面写着有哪些餐厅以及营业时间）。 更别提电视也坏了。 第二天。前台电话还是打不通。无线网络也连不上。我下楼去前台告诉他们，自从入住以来就一直没法用。前台的女孩说她会“让他们重置一下”。一个小时过去了，还是没动静。我又下楼去前台，另一个女孩打电话给工程部，让他们来房间看看。结果没人来。我又下楼去前台。她再次打电话。我回到房间继续等。还是没动静。 最后，我下楼去要求换房间。一到新房间，我就立刻意识到自己被升级了。房间确实翻新过，而且感觉像是一家四星级酒店。真不敢相信同一家酒店居然有两种截然不同的房型。更好的洗浴用品、更好的咖啡机（可惜没有杯子……）、更大的电视，还有更舒适的床。 虽然升级后的房间也不错，但却完全没有老房间那种独特的韵味。正是这种韵味让这家酒店显得可爱又别致。 虽然我很感激酒店一位员工竭尽全力弥补了无线网络的问题，但我真的觉得我不会再入住这家酒店了。 （原文） I am absolutely appalled by this hotel stay. I stayed here several years ago and enjoyed it. The hotel is not at ALL what it used to be. The rooms do not look like the stock photos anymore. This is NOT a four star hotel. More like 2.5 or 3. Parking is a joke. I could not find anything in the area, so I tried to call and ask for information. No one answered the phone. I tried calling five times. Turns out their "self parking" is a museum parking lot across the street a block away, it's not even THEIR lot. At check in, the clerk didn't seem to care that their phone wasn't working. I got up to my room, which was the size of a closet, in between the elevators. I immediately asked for a new room, which was obtained. Now, the wifi in the room doesn't work. It isn't even an option that shows up. Works just fine in the lobby, of course. Tried calling the front desk, still no answer. The room itself is LOUD. The pipes are loud, the bed squeeks, and you can hear other beds squeeking through the walls. The people next to me were up talking and playing loud music until midnight. There was a long hair in the "clean" wash cloths. No mini fridge in the room. No info packet in the room (what restaurants are available and what times) Let's not forget to mention the tv doesn't work, either. Day two. Front desk still not answering the phone. Wifi still not working. Go down to the front desk to tell them it hasn't been available since I checked in. The girl said she would "ask them to reset it". Still nothing after an hour. Go back down to the desk, another girl calls engineering and asks to come up to room. No one showed. Go back down to the desk. She calls them again. Go back to room and wait. Again, nothing. Finally I went back down to ask for a new room. Once I got to the new room, it was clear I was obviously upgraded. It was updated, and THEN felt like I was in a four star hotel. I can't believe these two different room styles are at the same property. Better body care items, better coffee machine (but no cups...) bigger tv, and more cozy bed. While the upgraded rooms are nice, they don't at all have the character that the old rooms have. This is what made the hotel cute and unique. While I am very grateful that one of their staff went above and beyond to make up for the wifi, I really don't think I would stay here again.

（由 Google 翻译）我非常喜欢这家酒店的地理位置！步行即可到达我想去的所有景点，开车去北部各处也很方便，而且街对面的公园还有充足的免费停车位。这是一家比较老的酒店，似乎正在进行现代化改造，我很幸运地住进了一间翻新过的房间，浴室虽然不大，但很漂亮，床也超级舒服。不过，一些老旧的设施仍然可见，比如门缝不太严实，走廊的光线会透进来；壁挂式空调总是开到最大风量，而且完全不听我的任何指示；走廊里的地毯脏兮兮的，看起来急需翻新。房间里的照明也让人很恼火，没有台灯，只有刺眼的顶灯，根本没法好好休息或起床。早餐在大堂的小咖啡厅，糕点是从外面的厨房订购的，每个要将近10美元，不过凯悦环球客会员可以免费享用。虽然这家酒店并不完美，但它优越的地理位置和附近公园的免费停车位，让我一定会再次入住。 （原文） Absolutely loved the location! Walking distance to the things I wanted to see, easy driving to everywhere north, and plenty of free parking available at the park across the street. It’s an older hotel that seems to be modernizing, and I was lucky to get one of the updated rooms with a beautiful if small bathroom and a super comfortable bed. The dated features still show though, with a poorly fitted room door that allowed lots of light to pour in from the hallway, a wall unit air conditioner that always blew at high and didn’t follow any of the instructions I gave it, and dirty carpets in the halls that look desperate for renewal. Lighting in the rooms can be frustrating as there are no lamps, just bright and extra bright ceiling lights; no way to wind down or wake up without being blinded. Breakfast is in the small coffee shop in the lobby where pastries from an offsite kitchen are available for almost $10 each, but included for Hyatt Globalists. Though it’s not perfect, the excellent location and free parking at the nearby park make this a hotel I would definitely come back to.

（由 Google 翻译）八月份我们订了两间房，其中一间湖景房的空调漏水。我们打电话过去，他们给我们换到了一间新装修的、楼层更高的房间，结果房间装修得非常糟糕。没有电话，床头柜小得像邮票，淋浴间也一样差劲。我多次尝试给经理留言，但她的语音信箱总是满的（整整三个月！）。他们多收了我们的钱，而且问题始终没有解决。大家一定要小心！！ （原文） We had 2 rooms in August and in a lake view the air conditioner leaked. We called, they moved us to a new higher level room which was a terrible remodel. No phone, end tables the size of a postage stamp and shower just as bad. I tried multiple times to leave a message with manager. Her voicemail was always full ( for 3 months!). They overcharged us and it was never resolved. Be aware!!

（由 Google 翻译）我第一次来芝加哥，最近在这里预订了三晚。价格在当地来说非常划算，而且我非常喜欢酒店的位置。酒店位于市中心，离河边不算近，但也不算远。大堂和酒吧区很漂亮，很现代，灯光明亮。周四晚上的氛围非常好。酒吧的饮品还不错，没什么特别的，但价格贵得离谱（手工鸡尾酒的价格）。前台工作人员在我们入住期间和之后都非常乐于助人，也很专业。我们的房间还不错，你可以看出他们努力让它变得现代化，但还是没达到预期。房间里什么都有，除了微波炉。楼下大堂确实有微波炉，但谁愿意为了加热食物再一路坐电梯到大堂呢？可以看到地毯的边缘，我们看不到任何风景，床也睡得不太舒服。枕头很扁，一点也不舒服。优点是房间很干净，而且考虑到我们住的那几天天气很热，空调运行良好。总体来说，这是一家性价比不错的酒店，位置也很好，我可能还会再来这里住的。 （原文） First time in Chicago and I booked a 3 night stay here recently. The pricing was really good for the area and o really liked the location. It was in the downtown area, not close to the river but it wasn't too far. The lobby and bar area was nice and modern, well lit. It had a really good vibe on Thursday night. The bar made pretty good drinks nothing special, but prices were outrageous (craft cocktail prices). The staff at the front desk were helpful and professional during our stay and after. Our room was decent, you can tell they tried you make it modern but missed the mark. It had everything we needed except for a microwave. They did have a microwave down in the lobby but who wants to take an elevator all the way to the lobby just to warm food and go all the way back up. You could see edges of the carpet, we had no view and the bed wasn't that comfortable to sleep on. The pillows were really flat and didn't have any comfort to them. Positives were that the room was clean and the a/c worked well given the high heat days we were there. Overall it was a good enough hotel for the value, in a good location, i would probably stay here again.

（由 Google 翻译）我的房间干净舒适，但也有一些小问题。 早上洗澡时，淋浴有时会因为水压低而停止。水压总体来说很低。我头发不多。不过，如果我头发多的话，我可能会对淋浴很恼火。 床垫感觉有点破旧，但很舒服。 我能听到我住的房间里地铁的轰鸣声，但我不知道这是否只是酒店普遍存在的噪音，因为它就在旁边。这并没有给我带来太大的困扰。我只需要把空调开到最大来隔绝噪音即可。 （原文） My room was clean and comfortable. It had its quirks though. Occasionally when showering in the morning, the shower would turn off due to low water pressure. The water pressure was low in general. I don't have much hair. Although, if I did, I'd probably be very annoyed with the shower. The mattress felt kind of worn, but it was comfortable. I could hear the roar of the subway in the room I was in but I dont know if that's just in the hotel in general, as it was adjacent. It didn't bother me much. I would just turn on the ac units fan on high to block out the noise.

（由 Google 翻译）所有员工都非常友好热情，乐于助人。地理位置优越。酒店本身不错，但水压很低（低到淋浴装置都停不下来），大堂很暗，床也有点凹凸不平。只需进行一些小的翻新就能带来巨大的改变。 （原文） Entire staff has been incredibly pleasant and helpful. The location is great. The hotel itself is nice, but has very low water pressure (so low that shower mechanism wouldn't stay engaged), the lobby area is very dark, and the bed was a bit lumpy. A few small updates could make a huge difference.

（由 Google 翻译）从头到尾都是一次非常棒的体验。前台工作人员竭尽全力为我们提供最好的服务。唯一不足之处是床不太舒服。枕头很棒，但床本身真的不太舒服。 （原文） Absolutely great experience from top to bottom. The front staff went out of their way to give us the best. The ONLY bad thing is the beds are uncomfortable. The pillows are great. But those beds lol not the most comfy.

（由 Google 翻译）前台和酒吧区服务很棒，而且地处市中心。但房间布局很奇怪。 我理解我们想让开放空间看起来更小，但把衣柜换成了长凳，导致我们没法挂衣服。而且，浴室有点幽闭。 （原文） Great service at front desk and bar area with centrality to downtown. But the room was very oddly laid out. I understand trying to make open spaces seem smaller, but the replacement of a closet with a bench prevented us from hanging clothes. Also, the bathroom was somewhat claustrophobic.

（由 Google 翻译）零星可以吗？如果可以，我会选零星。 我在规定时间内取消了行程，但他们还是收了钱，而且不退。 我和酒店的一位员工沟通后，他们把我转到了会计部门，结果电话断了。 糟糕的客户服务。本来可以借此机会吸引新客户（米德兰酒店，而不是万豪酒店），但他们却根本不理我。 他们只是退了我一晚没住酒店的钱。现在，我要把我的经历写在这篇评论里，也和办公室里以及其他地方所有愿意倾听的人分享。 （原文） Is zero stars an option? If so, I'd select that. I canceled my trip within the allotted time and they charged me anyways and won't reimburse the charge. When I talked to one of the employees at the hotel, they transferred me to accounting where the line went dead. Crappy customer service. Could have been an opportunity for them to build loyalty with a new customer (to Midland, not Marriott) but they would not even talk to me about it. All they had to do refund my money for a night that I didn't stay at the hotel. Now, I share my story in this review and with anyone else in my office and elsewhere that will listen.

（由 Google 翻译）我非常喜欢酒店的大堂和酒吧。食物也很棒。唯一的问题是没有人帮忙搬行李。我提着两个大行李箱，入住和退房都没人帮忙。前台也没有人主动提出帮忙。虽然这不算什么，但这房间是我住过的最小的房间，就像欧洲的那种小房间。我的膝盖会碰到马桶上的洗手池柜，而我身高只有5英尺3英寸（约1.7米）。所以如果你个子高，这里可能不适合你。健身房很不错，步行就能到星巴克。从前台到酒吧，再到客房服务，所有工作人员都非常友好。 （原文） I really like the lobby and bar of the hotel. The food was also very good. The only issues were no one to help with bags. I had 2 big suitcases and both on check in and check out did not see anyone to help. Front desk did not offer to have someone help either. And its not a deal breaker but these have to be the smallest rooms I have ever stayed in, like european small. My knees hit the sink cabinet on the toilet and I am 5'3. So if you are tall this might not be the location for you. Gym is nice and starbucks is walking distance. Staff from front desk, to bar and housekeeping all very kind.

这店挺好的，没车的可以推荐下。市中心么，紧凑些不是问题。有车的有付费停车场20刀左右。就是早餐在好点就更像三星了。

（由 Google 翻译）作为一个经常旅行的56岁男人，我发现这家位置优越的酒店竟然厚颜无耻地每晚收费500多美元，是我住过的最差的酒店之一。房间里没有地毯，没有保险箱，没有舒适的椅子。唯一的办公椅脏兮兮的，木地板的板条也破损了。 淋浴足够，床也还不错，还有迷你冰箱和熨烫设施，但没有衣柜。 自助早餐毫无疑问糟糕透顶，冰冷、无味，难以下咽。 在如今这个时代，一家酒店竟然胆敢对一个房间收取如此高昂的费用，真是令人震惊。 我被拒绝延迟退房，甚至没有人问我是否享受这次住宿。 拐角处的皇家索尼斯塔酒店价格相似，但服务好得多。 避免入住。 （原文） As a much travelled 56 year old man, I found this well located hotel thst had the cheek of charging over $500 a night to be one of the worst hotels I have ever visited. The room - no carpet, no safe, no comfortable chair. The one office chair was grubby and the wooden flooring had damaged slats. The shower was adequate and the bed was decent and there was a mini fridge and ironing facilties albeit no wardrobe. The buffet breakfast was without a doubt utterly dreadful, cold, tasteless and unpalatable. Staggering in this day and age that a hotel would have the audacity to charge that much for a room. I was refused a late checkout and wasn't even asked if I had enjoyed my stay The Royal Sonesta around the corner was similarly priced and vastly superior. Avoid

（由 Google 翻译）住在这里有利有弊。首先，预订中不包含停车位。客人每天至少需要支付 50 美元才能使用自助停车，但停车位甚至不在酒店内，而是在酒店旁边一个街区的伊利街。这个停车场甚至没有出入权限。此外，以这个价格来说，房间要小得多，浴室是我见过的最小的，冲水效果也很糟糕。不过，酒店也有很多优点。酒店工作人员非常友好，知识渊博，帮助我们安排了住宿和满足我们的需求。酒店里没有饮水机，但幸运的是，健身房里有一个补水站，我可以接受这一点。作为万豪酒店的回头客，我原本对能看到美景的房间有点期待，但我们被安排到了能看到建筑/露台的房间。这不是什么大问题，但根据我的经验，回头客会得到更好的照顾。我很喜欢预订中包含的早餐，而且相当不错。我很喜欢那里的食物。只是没有提前显示停车信息就让我觉得，作为顾客，我们应该被透明地告知我们可能产生的额外停车费，因为预订中不包含停车费。 （原文） The stay here comes with pros and cons. First parking IS NOT INCLUDED in your booking. Customers pay a minimum of 50 USD per day for the self-park which is not even within the hotel but 1 block next to it at Erie St. This parking doesn't even come with in-and-out privileges. Plus, the rooms are much smaller for the price you're paying with the smallest bathrooms I have ever seen and a horrible flush. Having said that there are many pros as well. The hotel staff is very kind, informative, and helped us with our stay and needs. There is no water fountain in the hotel, but thankfully there is a water refill station in the gym which I can make my peace with. As a returning Marriott customer, I had slight expectations of getting a nice view but we were given a building/terrace view. Now it's not a deal breaker, but in my experience returning customers are taken better care of. I loved that the breakfast was included in the booking and was pretty decent. I rather enjoyed the food. Just not displaying the parking information upfront makes me feel that as a customer we should be told transparently of the additional parking charges that we might incur simply because parking is not included in the booking.

（由 Google 翻译）我是万豪终身金卡会员。我从2025年9月28日到2025年10月5日住在这家酒店的1009房间。房间里有一把超级恶心的办公椅，上面满是污渍。我两次（第一次是在9月28日入住当天，第二次是在2025年9月29日）向酒店前台和维修/工程部门要求换一把椅子，但他们告诉我酒店没有其他椅子了，所以我只能在整个酒店住宿期间都坐在/忍受这把恶心的椅子。 结果，从2025年9月28日到2025年10月5日，我整整7天都在酒店房间里的办公桌前工作，却没有椅子可坐。 我敢肯定，万豪酒店花50美元买一把新椅子是负担得起的。 拜托，万豪！ （原文） I'm a Marriott Lifetime Gold member. I stayed at this hotel in Room 1009 from 9/28 to 10/5/25. There was this super disgusting desk chair filled with NUMEROUS stains in the hotel room. I asked the hotel's Front Desk and Maintenance or Engineering dept two times (1st time on 9/28 Check-In date and 2nd time on 9/29/25) to get a different chair but I was told the hotel did not have another chair available so I would just have to sit on/ deal with this gross chair during my entire hotel stay. As a result, I was left without a chair to sit on when I needed to work at the desk in my hotel room for all 7 days of my hotel stay from 9/28 to 10/5/25. I’m pretty sure Marriott can afford spending $50 to get a new chair for their hotel room. Come on, Marriott!

（由 Google 翻译）我们这周住了两晚。地理位置优越，服务也很好。工作人员真的非常乐于助人，热情好客。不过，房间和家具都有些磨损了。欧陆式早餐种类很少。 （原文） We we stayed for two nights this week. The location is excellent and so was the service. Really, the staff is very helpful and welcoming. The rooms and furnishings are, however, showing wear and tear. The continental breakfast is pretty minimal.

（由 Google 翻译）员工服务一如既往地好，但女服务员工作非常辛苦，超出预期。早餐的时候你会发现，我从未见过哪家酒店总是打扫卫生，而且还会不断添加新菜品。早餐不错，提前入住对我来说很不错。 （原文） Staff provide good service as standard but the maids are very hard workings, over expected. You can see when you go for breakfast, i have never seen any hotels always clean and add more items all the time. Good breakfast, early check in is nice for me.

（由 Google 翻译）我认为描述这家酒店最好的词就是“还行”。没什么可抱怨的，但也没什么特别难忘的。房间比较小，而且有点陈旧，需要翻新一下。服务还行，但很一般。 这家酒店最好的地方可能就是地理位置。但说实话，考虑到这个价格，我有点失望。 （原文） The best word I think to describe this hotel is just fine. Nothing to complain about but also nothing remotely memorable either. The rooms are on the smaller side & a bit outdated, could use a refresh. Service was fine but very average. The best thing about this hotel is probably just the location. But at this price honestly I was a bit underwhelmed.

（由 Google 翻译）这家酒店在芝加哥地区地理位置优越，房间干净舒适，但你得时刻关注前台和客房服务，确保你能享受到充足的每日客房清洁服务。有一天，我和儿子出门在城里游玩，回来后发现床铺还没铺好，毛巾也没换。我并不期待“夜床服务”（虽然他们或许应该期待），但当你告诉前台你的房间需要打扫时，他们应该会在方便的时候安排，并在当天完成。除此之外，在“巨石之城”芝加哥，我们的住宿体验非常棒！ （原文） It's a great location in the Chicago-land area, and the rooms are clean and comfortable, however you've got to keep on top of the front desk and housekeeping services to make certain that you receive an adequate, daily, room cleaning service. One day my son and I left to enjoy our time in the city, and we returned to find that our beds were not made, and no fresh towels in place. I don't expect "turndown" service (although perhaps they should) but certainly when you inform the front desk that your room is ready to be cleaned, it ought to be at their convenience and completed that same day. Other than that it was a fantastic stay in a great city, the "City of Big Shoulders" Chicago!

（由 Google 翻译）我们在顶楼订了一间漂亮的房间，干净宽敞。房间有独立的卫生间/淋浴间和洗手池，这点很棒，化妆刷牙不用等淋浴。客房服务总是很周到，而且非常快捷。我们去吃早餐，回来的时候床已经铺好了，毛巾也换好了。现在说说缺点，虽然有点遗憾，但这是一家非常可爱的酒店。酒店距离主要景点有点远，但步行也很方便。这里比较安静，比较富裕，而且靠近高端品牌商店，给人一种温馨的感觉。步行不远就能到地铁站和林肯动物园。酒店建筑比较老旧，所以也许几年后他们会解决这些问题。空调风扇会随机启动，包括在半夜，而且噪音很大，会把你吵醒。即使控制器显示关闭，它也会向房间里吹冷风，即使你去关掉它，它也不会吹。几分钟后它又会再次启动，所以确保你不在有主空调系统的房间里。另外，电梯有点旧，有时会卡住，所以你得重新按一下按钮才能正常使用。酒店内有咖啡厅和日式餐厅。健身房和酒吧/休息区。一切都很美好。 （原文） We had a nice room on the top floor, clean and reasonably spacious. It had a separate toilet/Shower to the sink which is great so there's no waiting for the shower to do makeup or brush teeth. The room service was always attentive and super quick. We would go to breakfast and return to have our beds already made and fresh towels etc. Now the negatives which I'm sad to say because it is a lovely cute hotel. The location is a bit of a walk from the main places but a nice walk. It is quieter more affluent area and homely near to the elite branded shops. Short walk to the metro and the Lincon zoo. The building is old so maybe in a few years they will have these issues sorted. The air con fan came on randomly including in the middle of the night and would make such a loud noise you would wake up. It would blow cold air into the room even if the control says off and even if you go to switch it off it won't. In a few minutes it would do it again so make sure you aren't in a room with the main system. Also, the lift is old and gets stuck sometimes so you have to hit the button again and it's works. Coffee shop on site and japanese restaurant. Gym and bar/ lounge area. So all really lovely.

（由 Google 翻译）房间虽然有点小，但是非常舒适。这个价位绝对超值，而且我们很喜欢大堂每天的欢乐时光！每次来这座城市，这里都是我们的首选下榻之处。它位于城里最好的街区，步行、乘坐火车或巴士都很方便，去任何你想去的地方都很轻松！ （原文） While the rooms are a bit small, they are very comfortable. You can’t beat the price for this location, and we love the daily happy hour in the lobby! This is our go-to place to stay whenever we visit the city. It’s in the best neighborhood in town with only a short walk, train, or bus ride to anyplace you’d like to go!

（由 Google 翻译）环境非常干净温馨；大堂周围有很多适合多人放松的好地方，下午4点到5点还有免费的欢乐时光，提供爆米花和葡萄酒。他们帮忙拿行李，方便我们在入住前去探索一番。地理位置优越，步行或叫优步都很方便。房间里还有一些贴心的小细节，比如床上有毯子，还有熨烫衣服的蒸汽机。 （原文） Very clean and welcoming environment; nice places around lobby to relax with larger groups and they have a little free happy hour with popcorn and wine from 4-5 pm. They were helpful in holding luggage so we could go explore before check in. Great location to walk or get an uber easily. Also nice little touches in the room like having a throw blanket on the bed and a steamer for clothes.

（由 Google 翻译）酒店温馨舒适，地理位置优越。魅力十足。工作人员非常棒——周到友好。房间干净整洁，大小适中。床和枕头感觉像睡在云端——我睡得像个婴儿！ （原文） Lovely cosy hotel located at nice location. Charming. The staff is amazing - attentive and friendly. The room was clean and perfect size. The bed and pillows felt like sleeping on clouds - I slept like a baby!

（由 Google 翻译）这次来芝加哥黄金海岸区短暂逗留，入住的是克拉里奇酒店。房间是特大床房，舒适又放松。虽然房间面积不大，但一些小小的升级改造却让人感觉很满意。酒店的一些设施确实有些过时，但他们在提升整体入住体验方面做得非常出色。 （原文） Came to the Claridge House for a quick visit to Chicago’s Gold Coast District. Stayed in a king room which was comfy and relaxing. While the rooms were fairly small, the small updates go along way. While you can tell some of the elements of the hotel are outdated. They do a great job of elevating the experience.

（由 Google 翻译）带上耳塞。倒不是因为这里人多嘈杂，而是因为你会在夜里随时听到邻居轻轻清嗓子。我对芝加哥的建筑了解不多，不知道2000年以前隔音材料是不是被禁用了，但这个地方确实让我觉得是这样。 员工很棒，地理位置也相当不错，但这栋楼确实需要好好维护一下。价格和实际体验完全不符。设施很简陋，而且我们想都别想得到夜床服务。希望这些信息对你有帮助。 （原文） Bring your earplugs. Not because the location itself is hopping, but because you will hear your neighbor gently clear their throat at all hours of the night. I’m not educated enough in Chicago architecture to know if insulation was banned prior to the 2000’s, but this place sure makes me think so. The staff are great and the location is pretty deec, but this building needs some TLC. The cost does not match the experience. The amenities are basic, and we can’t get turndown to save our lives. Hope this helps.

（由 Google 翻译）我在芝加哥洛伊斯酒店度过了一段美好的时光。宽敞的房间是一大亮点，可以欣赏到芝加哥河的壮丽景色——完美的背景。酒店的餐饮也值得一提；餐厅提供了美味的早餐和同样令人满意的晚餐。 酒店的设施，比如维护良好的泳池——非常适合游几圈——更是锦上添花。最重要的是，酒店员工的服务与众不同。非常感谢Enora和其他团队成员在我入住期间的热情接待和周到服务。我强烈推荐这家酒店。 （原文） My time at the Loews Chicago was fantastic. The spacious room was a standout feature, offering an excellent view of the Chicago River—a perfect backdrop. The dining was also noteworthy; the restaurant provided a delicious breakfast and an equally satisfying dinner. ​The hotel's amenities, like the well-maintained pool—perfect for getting some laps in—were a great bonus. Above all, the staff made the difference. A huge thanks to Enora and the rest of the team for the warm welcome and their attentiveness throughout my visit. I highly recommend this hotel.

（由 Google 翻译）我和妻子最近入住了一间湖​​景套房，一如既往，我们的体验非常棒。这并非我们第一次入住，但每次入住都感觉格外美好——一切都那么顺畅愉快。 这次，前台一位名叫萨比哈的年轻女士热情地接待了我们。她尽心尽力，确保我们得到周到的照顾，她的友善和专业精神令人印象深刻。很少有人像她这样对工作充满热情，我们非常感谢能得到她的帮助。 （原文） My wife and I recently stayed in one of the lake view suites, and as always, our experience was wonderful. This wasn’t our first visit, but every time we stay here, it feels just as special—everything is always smooth and enjoyable. This time, we were warmly welcomed by a young lady named Sabiha at the front desk. She went above and beyond to make sure we were completely taken care of, and her kindness and professionalism truly stood out. It’s rare to come across someone who takes such pride in their work, and we’re so grateful we had the chance to be helped by her.

（由 Google 翻译）我们曾在佛罗里达的 Loews 酒店住过，那里的一切都非常棒，所以我们决定在芝加哥住宿时继续住我们所熟悉的酒店。说实话，我认为这个地方不值这个价。首先，也是最重要的，我们最不喜欢酒店的停车场。它不在酒店内，而是在路的尽头——所以如果你选择不代客停车，你就得从远处走回你的车那里。停车场也是公共的，如果是共享停车，75 美元的停车费也算不上什么奢侈。其次，晚上 8:30 我发短信问酒店里有没有可以买到泰诺的地方。我回复的短信说在礼品店里，当我发短信问礼品店在哪里时，我收到另一条短信说他们没有礼品店。非常不方便，除非咖啡店开门，否则他们不卖任何这类东西。请注意，当时是星期五晚上 8:30，肯定可以找到某种解决方案，而不需要离开酒店去拿，而且考虑到我们支付的金额，这非常不方便。最后，房间还不错，但仍然不值这个价钱，床又硬又小，看起来更像一个假日酒店。我们叫了客房服务，要了一份儿童餐，看起来像是冷冻鸡柳和薯条，一个俱乐部三明治配薯条，一个鸡肉三明治配 4 瓶汽水。这顿饭花了我们 110 美元！！！！我很震惊，因为这顿饭可能不应该超过 50 美元？总之，我们不会再住在这里了，尤其是考虑到它的价格！我相信你可以住在其他地方，用同样的价格享受更好的服务。 （原文） We’ve stayed at the Loews hotel in florida and everything was phenomenal, so we decide to stick with what we know when staying in chicago. In my honest opinion this place is not worth the price. 1st and foremost our least favorite thing of the hotel is the parking garage. It’s not attached to the hotel but down the road - so if you choose not to valet park just know you will be walking back in forth to your car from a distance. The parking garage is also public to others as well nothing too luxury about the 75$ parking fee when it’s shared. Secondly at 8:30 at night I had used the text line to see if there was anywhere in the hotel I could by tylenol. I was texted back saying that it’s in the gift shop when texting and asking where the gift shop is I got another text stating that they have no gift shop. Very not helpful and they don’t sell anything of the sort unless the coffee shop is open. Mind you it was 8:30 on a friday night surely there could’ve been some type of resolution without needing to leave the hotel to get some, again for the amount of money we paid this was very inconvenient. Lastly the rooms were decent but still not with the price, beds were hard and small and just seemed more like a holiday inn if anything. We ordered room service and got 1 kids meal that looked like frozen chicken tenders and fries, a club sandwich with fries and a chicken sandwich with 4 sodas. This meal costed us 110$ !!!! I was appalled as this meal should’ve maybe cost no more than 50$? Overall we will not be staying here again, especially for the cost! i’m sure you can stay somewhere else and get more for the amount given.

（由 Google 翻译）这里的人真是太让我印象深刻了！地理位置绝佳——地处市中心，出行便利。我们的接待员埃诺拉（Enora）非常友善热情；她帮我们顺利办理了入住手续，还特意为我准备了特别的生日礼物。门卫也非常棒，非常周到——甚至还给我们送来了矿泉水！整体服务热情周到，真诚贴心。强烈推荐这家酒店。 （原文） Was so impressed by the people here! The location is perfect — very central and convenient for everything. Enora, our receptionist, was incredibly kind and sweet; she helped us check in so smoothly and went out of her way to make my birthday special. The doorman was also fantastic and thoughtful — even offered us waters! The service overall was warm, attentive, and genuinely caring. Couldn’t recommend this hotel enough.

（由 Google 翻译）总体来说，这是一次非常棒的住宿体验。从前台到代客泊车再到餐厅，所有员工都非常友好热情，他们似乎都很享受在那里工作！早餐美味极了！代客泊车速度也很快！我们下次还会选择入住！ （原文） Overall - a wonderful stay. All the employees from front desk to valet and the restaurant were extremely friendly. They seemed to all enjoy working there! The breakfast was delicious! Valet was very quick! We will stay there again!

（由 Google 翻译）从前台到令人惊叹的房间和景观，一切都令人赞叹不已。礼宾服务也同样出色，从所有员工的热情友好到及时的短信跟进，无不体现出酒店的魅力。前台工作人员Jason非常出色——他满足了我们的所有需求，并且总是询问我们还能做些什么。强烈推荐这家酒店！而且，这座城市非常美丽，我们感觉非常安全！ （原文） Everything from the front desk to the amazing room and view was fabulous. The concierge service was apparent from the friendliness of all staff to the text message follow-up. Front desk staff member Jason was exceptional - accommodating all of our needs and always asking what more can we do. Highly recommend this hotel! Plus this city is magnificent and we felt very safe!

（由 Google 翻译）这正是您想要的。服务一流。床很舒服（虽然空调不太理想）。浴室非常干净宽敞。大堂新装修得很漂亮。前台人员非常出色（尤其是帮我们办理入住的Bright）。而且位置便利，步行即可轻松抵达海军码头、L、河滨步道和壮丽大道。我会毫不犹豫地推荐这家酒店，并且绝对会再次入住。 （原文） This is exactly what you’re looking for. The service was top notch. Bed was comfortable (though the air conditioning was less than ideal). Very clean and spacious bathroom. Nice newly renovated lobby. Front desk personnel were outstanding (especially Bright, who checked us in). And the location is an easy walk to the Navy Pier, L, river walk, and the Magnificent Mile. I would unhesitatingly recommend this hotel and would absolutely stay here again.

视野不错 环境不错 位置非常不错！就是服务一般般吧

很美丽的湖景 和城景 傍晚蓝蓝的美极了

比较方便

（由 Google 翻译）我上个月在城里观光时住在这里，感觉很棒！我遇到的第一个人是丹妮尔，她非常友好和乐于助人，她给我的饼干也很棒！我的房间非常舒适，位置很棒，非常方便，可以在两天内尽可能多地游览芝加哥！当我有疑问时，Aquanette 和 John 都非常友好，而且我把钥匙落在房间里了——哎呀！我看到其他评论说停车费很高，但这些在我预订时就已经说明了。我根据这些信息决定不租车，我到处都用优步，可能比租车并支付停车费更便宜。好处是，我从来都不用到处找停车位！我回来的时候一定会考虑再次住在这里的！我只希望没有那么大的差别，以至于在第三方网站上租车要便宜得多。现在即使使用积分，酒店价格仍然很贵，当我可以在 3-5 晚之后节省足够的第三方费用来支付另一晚的费用时，我就会这样做，这样我就可以旅行更多！ （原文） I stayed last month while I was in town sightseeing, and it was great! The first person I met was Danielle, and she was so friendly and helpful, and the cookies she gave me were amazing! My room was very comfortable, the location was great, it was so convenient to take in as much of Chicago as I could in two days! Aquanette and John were both super friendly when I had questions and the time I left my key in my room - doh! I saw other reviews talking about the high price of parking, but those were stated when I booked. I used that information to decide against a rental car, I used Uber everywhere, and probably came out cheaper than renting a car and paying for parking. Upside, I never had to look for parking anywhere! I would definitely look at staying her again when I come back! I only wish that there was not such a difference that it was so much cheaper to rent on a 3rd party site. Now that hotels are so expensive even with points, when I can save enough 3rd party to pay for another night after 3-5 nights, I'm going to go that way so I can travel more!

（由 Google 翻译）从踏入酒店的那一刻起，您便体验到了非凡的酒店服务。员工热情友好、体贴周到，致力于让您的每一次入住都成为难忘的回忆。客房一尘不染、舒适宜人，设计匠心独运，完美兼顾了放松与便利。 还有那份特别的饼干——温暖香甜，是您能收到的最甜蜜的欢迎。它们不仅仅是美味的点心，更是酒店热情款待和细致入微服务的象征。 入住期间的方方面面都体现了卓越品质和贴心服务。这里能让一次简单的旅行变成一段难忘的回忆。这绝对是我住过的最棒的酒店之一。 （原文） An absolutely outstanding hotel experience from the moment you walk through the doors. The staff is genuinely welcoming, attentive, and committed to making every stay unforgettable. The rooms are spotless, comfortable, and thoughtfully designed, creating the perfect balance between relaxation and convenience. And then there are the special cookies — warm, delicious, and the sweetest welcome you could ever receive. They’re more than a treat; they’re a symbol of the hotel’s hospitality and attention to detail. Every aspect of my stay reflected excellence and care. This is the kind of place that turns a simple trip into a memorable experience. Truly one of the best hotel stays I’ve ever had.

（由 Google 翻译）酒店外观和大堂都美极了，维护得也很好。工作人员也超级友好！地理位置优越，步行即可到达我们想去的所有地方，我们全程都感到很安全。距离Mag Mile仅几步之遥，步行约20分钟即可到达豆荚。唯一不足的是房间和浴室略显陈旧。不过床和枕头非常舒适干净。总的来说，这是一个不错的选择，尤其是如果你一天大部分时间都在外面的话！ （原文） The outside of the hotel and lobby were stunning and very well kept. Staff were super friendly as well! Location was walkable to everything we wanted to do and we felt safe the entire time. Only steps away from Mag Mile and about 20 min walk to the bean. Only thing I will say was that the rooms and bathrooms were a little outdated. Otherwise the bed / pillows were very comfortable and clean. Overall it’s a good option especially if you’re out and about most of the day!

（由 Google 翻译）前台工作人员非常混乱。我们来参加希尔顿度假俱乐部的推介会，体验糟透了。办理入住时，我们要求入住低楼层，但并没有得到满足。相反，我们被安排到一间房间，而另一组客人已经在门外等候了。房间里的设施（灯、熨斗等等）都不能用。浴室里的电源插座也坏了。我必须再次强调，这次分时度假推介会简直糟糕透顶。希尔顿度假俱乐部的工作人员显然没有与酒店工作人员合作协调这次活动。更糟糕的是，停车费竟然要65美元一天！建议使用SpotHero等网站查找更便宜的停车位。 （原文） Very disorganized front desk staff. We came for a hilton grand vacation presentation and it was awful. When we checked in our low floor request was not met. Instead, we were assigned to a room that another group was already standing outside of. Amenities in the room (lamp, iron, etc) were not working. The electric outlet in the bathroom didnt work. I have to reiterate the time share presentation was absolutely awful. The hilton grand vacations staff clearly did not work together with the hotel staff to coordinate this event. On top of all of that, parking was $65 a day. You should use SpotHero to find cheaper parking in the city.

（由 Google 翻译）我们住了三个晚上，体验很棒。我扣了一星，因为酒店整体比较闷热，而且房间门底部可以加个隔音垫。走廊里普通的谈话声会直接传进房间，所以我们在底部垫了条毛巾。工作人员很友好，乐于助人。室外热水浴缸水温一般，但室内热水浴缸很棒，而且很热。酒店位置很棒。酒店不在繁华的街道上，但步行几分钟就能到繁华地段。我还会再来这里住的。 （原文） We stayed three nights and had a great experience. I took off one star for the hotel being overall stuffy/warm and because the doors to the rooms could do with a sound buffer along the bottom. The noise from just a regular conversation in the hallway would travel directly into the room so we put a towel along the bottom. The staff were friendly and helpful. The outdoor hot tub was only warm, but the indoor one was great and hot. The location was great. The hotel isn’t on a busy street but the busy areas are just a couple minutes walk away. I would stay here again.

（由 Google 翻译）这家酒店的位置至关重要！步行即可到达很多地方（很棒的早餐店、佐丹奴披萨店、艺术博物馆、千禧公园……）。 但说实话，如果你对房间一尘不染、一尘不染的要求很高，那还是另寻他处吧。我光着脚在酒店房间里走了10分钟，然后进了淋浴间，发现淋浴地板上留下了一滩黑渍（我整天都穿着袜子和鞋子，通常不觉得我的脚“脏”）。我被脚底的污垢吓了一跳！床架顶部满是灰尘，踢脚板已经好几个星期没擦了（用手指划过就能看到一大团灰尘）。镜子上也有“条纹”，浴室地板上还有以前客人留下的明显毛发。外面的窗户很脏（几乎看不到外面）。 尽管如此，游泳池、热水浴缸（非常温暖）和房间结构都非常棒，而且相当现代化。床单、毛巾、枕头和迷你吧（如果你愿意付这些钱的话）都很棒。 我建议你换清洁人员，或者多付点钱。前台/登记处的女士很粗鲁，似乎因为我们通过第三方预订而感到生气，专业性不是她的强项。 餐厅员工非常专业，我们很喜欢早餐和各种选择。 如果我们发现网上有折扣/优惠，我们会再来的，但期望值会低一些。 （原文） Location is everything at this hotel! So much within walking distance (great breakfast places, Giordano pizza, Art museum, millennial park…). But honestly, if you’re a stickler for dust free, clean rooms, look elsewhere. After walking barefoot in the hotel room 10 minutes, and then entering the shower-my feet left black reside on the shower floor (I had worn socks and shoes all day and don’t typically consider my feet as ‘dirty’). I was shocked at the filth on the bottom of my feet! The tops of the bed-frame were dusty and the baseboards had not been wiped in weeks (if you dragged your finger along them a large dust clump formed). Mirrors were not ‘streak free’ and bathroom floors had noticeable hair from past customers. The outside windows were filthy (could hardly see out). That all being said, the pool, hot tub (very warm) and actual room structure were amazing and quite modern. The sheets, towels, pillows and mini bar (if you wanna pay those prices) were great. My recommendation would be to change your cleaning crew-or pay them more. The front desk/registration woman was quite rude and came across as offended that we had booked with a third party reservation, professionalism was not her strong point. Restaurant staff were amazingly professional and we enjoyed the breakfast and options available. We would return if we found an online discount/deal, but with lower expectations.

（由 Google 翻译）坦白说，我是Bon Voy的忠实会员，但我住在这里是因为这是会议酒店。哥伦布市正在施工，很多拼车司机在前往酒店时都会遇到麻烦。酒店位置是住宅/酒店共用的空间，有些人可能也会感到困惑。和Gigi一起办理入住手续相当容易，我的房间只能说“还行”。暖气没开，我睡觉的时候冻得瑟瑟发抖；第二天早上，水槽排水不畅，我打开熨衣板熨裤子时，熨衣板完全塌了。我下楼跟前台反映了我的经历，Jasmine和Gigi一起帮我换了另一个房间。到了那个房间，我发现床底下满是垃圾和污垢，于是我又下楼，他们给我安排了第三个房间。这个房间有一个小阳台，布局和之前两个房间一模一样（不知道为什么他们每次都觉得我需要双人床）。暖气、熨衣板和水槽都能用，所以我很高兴。我在酒店餐厅享用了一顿免费午餐，弥补了我的不足。我点了油封鸭扁面包，味道还行。我的同事点了另一种扁面包，味道更好。 会议设施/会议室很棒，服务员也很友好。主宴会厅很冷，连男士都觉得冷，但大多数会议都是这样，我猜他们是想让我们保持清醒，哈哈。 大堂氛围很好，是和朋友们闲聊聊天的好地方。地理位置优越！步行即可到达豆子（云）、博物馆、河流、渡轮大楼、市中心、很棒的餐厅和许多购物场所。 虽然因为我的万豪身份，我不会再住在这里了，但如果你想在探索风城的同时找个地方睡个好觉，这里应该不错。 （原文） Full disclosure, I am a loyal Bon Voy member but I stayed here because this was the conference hotel. There’s construction happening on Columbus so many ride-share drives experience issues when trying to get to the property. The location is a shared residential/hotel space situation so that may be a bit confusing for some as well. Check-in with Gigi was fairly easy and my room was just “ok”. My heat didn’t turn on so I froze while trying to sleep, then in the morning the sink didn’t drain and the ironing board completely collapsed when I tried to open it to press my pants. I went downstairs to share my experience with the front desk and Jasmine worked with Gigi to get me into another room. When I got to that room, the floors under the beds had trash and dirt under them so back downstairs I went, and they put me into a third room. This one had a small balcony and was the exact same floor plan as the previous two (not sure why they thought I needed double beds each time). The heat, ironing board and sink worked so I was happy. I did enjoy a complimentary lunch at the hotel restaurant for my troubles, I had the duck confit flatbread, it was ok. My colleague had a different flatbread which was better. The conference facilities/meeting rooms were great and the serve staff was friendly. The main ball room was freezing, even the guys were cold, but that’s the case with most of these conferences, I guess they’re trying to keep us awake lol. The lobby is a nice vibe and nice spot to hang and catch up with folks. The location is excellent! Walking distance to the Bean (the cloud), the museum, the river, the ferry building, downtown, great restaurants and lots of shopping. While I wouldn’t stay here again because of my Marriott status, if you are looking for a spot to get a good night’s sleep while you explore the Windy City, this could do the trick.

（由 Google 翻译）地理位置优越。房间清洁不到位，地板脏兮兮的，到处都是灰尘，有些毛巾还有污渍。客户服务很差，尤其是餐厅。我点了客房送餐服务，早餐难以下咽。华夫饼硬得像石头，培根都烤焦了。食物价格过高。酒店没有微波炉。代客泊车一天要80美元。我绝不会再住这家酒店。除了地理位置，其他方面一无是处。 （原文） Location is great. Rooms are not cleaned properly. Floor dirty. Room was very dusty. Some towels were stained. Customer service was not good. Particularly the restaurant. Ordered room service for breakfast. Food was horrible. Waffles were extremely hard. Bacon was burnt. Food severely overpriced. No microwave on the premises. Parking was $80 a day for valet. Would not stay here again. Besides the location nothing else good.

（由 Google 翻译）我出差期间住在丽笙布鲁水岸酒店 (Radisson Blu Aqua)，非常享受。酒店地理位置无可挑剔——靠近河滨步道、千禧公园，周边还有众多美食选择。房间干净舒适，设计现代，可欣赏城市美景。 工作人员友好专业，入住手续办理快捷。健身中心和泳池区也是一大亮点，尤其是与该地区的大多数酒店相比。 我没有给五星的唯一原因是床铺舒适度不佳（弹簧床垫），停车不太方便，房间暖通空调清洁度也不太好，而且由于位于市中心，噪音污染也比较大。除此之外，这是一家在芝加哥市中心住宿的好地方，我一定会再来的。 （原文） I stayed at the Radisson Blu Aqua for a work trip and really enjoyed it. The location is hard to beat—close to the Riverwalk, Millennium Park, and plenty of great food options. The rooms were clean, comfortable, and had a nice modern design with great views of the city. The staff was friendly and professional, and check-in was quick. The fitness center and pool area were also a nice bonus, especially compared to most hotels in the area. The only reason I didn’t give five stars is due to the bed comfort wasn’t the best (spring coils) and parking was not as convenient, along with cleanliness of HVAC in the room and noise pollution from being in Downtown. Otherwise, it’s a great place to stay in downtown Chicago and I’d definitely return.

（由 Google 翻译）工作人员很棒——非常友好且乐于助人。 氛围现代而时尚。 我们的房间看起来很棒，但也有一些小问题让它不太好。 房间里的灯有点难看，因为标签被擦掉了，浴缸的水龙头也坏了。不得不用淋浴喷头往浴缸里放水。浴室没有排气扇，而且由于地板很硬，回声很大，噪音很大。 地理位置优越，适合散步，透过建筑可以欣赏到美丽的河景。 （原文） The staff was wonderful- very friendly & helpful. The atmosphere is contemporary & cool. Our room looked great but there were little things that made it not great. The lights (in room) were a bit challenging to figure out as the labels were rubbed off, the tub spigot didn’t work either. Had to fill tub with shower head. No exhaust fan in bathroom & due to hard flooring everywhere there were many echoes & it was loud. Great location to walk & view of river was nice thru buildings

（由 Google 翻译）1605房间视野极佳，非常干净宽敞。办理入住和退房的两位男士都非常友好热情，乐于助人。可惜我记不住他们的名字了。我住得很愉快，谢谢两位先生！ （原文） Rm 1605 had a great view. It was very clean & spacious. The men who checked me in and out were very friendly warm and accommodating. I wish I could remember their names. I enjoyed my stay. Thank you gentlemen!

1. 入住的当晚居然因管道维修整栋楼停水到次日凌晨，实在很难想象这是宇宙中心之四星级酒店的水准。Water outage for 7 hours in the whole building at night and we can't even flush the toilet. Feels like living near an outhouse in 1890. Oh well nostalgia Chicago! 2. 一颗星给欧舒丹洗护套装，马鞭草非常适合夏季使用，不知道冬季是否会更换香味。不够用的话可以问前台要。One star for L'Occitane set in the bathroom. 3. 一颗星给高层夜景——刚从隔壁州乡下来，以为10楼挺高的，结果只到其他建筑的腰间哈哈。One star for the nice night view. But 10th floor here is not that high -- a reminder for hillbillies like me ;) 4. 一颗星给地段。此处地段很好，相当好。距离华丽一英里和千禧公园等等都是步行距离。One star for the perfect location. Exceeding my expectation considering the price. 5. 芝加哥这B停车什么时候能改善一下…城中一个荒地铁丝网圈一下就敢开始收停车钱，真有你的。 6. 没有咖啡机，没有冰箱，没有微波炉，床架比床垫大，尖角很容易伤人！！！No coffee brewers, no fridges, no microwave ovens. The bed box is larger than the spring while it lays in the middle of this small room. Be caucious not to get hurt.

（由 Google 翻译）我们的整体体验非常棒，尤其是服务。前台工作人员玛丽娜的服务真是太棒了！她确保我们拥有所需的一切，还为我们准备了特殊场合的免费物品。房间配备了我们所需的大部分物品，但清洁度和设施还有待提高。城市景观非常棒，步行即可到达商店、娱乐场所、必尝餐厅等等。 （原文） Our overall experience was great, especially the service. Shout out to Marina, the front desk staff, for her service. She made sure that we have everything we need and gave us complimentary goods for special occasion. As for the room, it included most items we needed, but the cleanliness as well as fixtures can be improved. The city view was great and walking distance to shops, entertainment, must try restaurants, and more.

（由 Google 翻译）对于独自旅行或注重价格的旅行者来说，菲利克斯酒店或许是个不错的选择，但我可能不会再住了。这家酒店最大的优点就是地理位置；其他方面都感觉有些平庸，简陋。房间虽小，但干净整洁，但需要重新装修并彻底清洁。工作人员非常友好。我觉得免费咖啡有点苦；好在河北岸地区选择不多。菲利克斯酒店是我们城市探险之旅的理想基地，但我们在房间里待的时间很少。如果您追求更高档、更轻松的体验，我建议您预订其他酒店。 （原文） Hotel Felix may be a good option for solo or cost-conscious travelers, but I probably wouldn't stay again. The location is absolutely the best part about this hotel; everything else felt somewhat subpar and bare bones. The room was small and clean enough, but could use a decor refresh and a deep clean. Staff was very nice. I thought the complimentary coffee was bitter; fortunately, the River North area is not lacking in options. Hotel Felix served as a good base for our city adventures, but we spent minimal time in our room. If you're seeking a more upscale and relaxing experience, I would book elsewhere.

（由 Google 翻译）太棒了！员工非常友善且专业。早餐品质很高，咖啡吧的拿铁也很棒。 价格实惠，却能享受到高端体验。我一定会再次入住，非常期待！步行即可到达所有地方！比其他酒店高出很多——比如那些早餐通常不太好的连锁酒店。 （原文） Fantastic! The staff are so kind and professional. The breakfast is high quality food and coffee bar makes lattes. An upscale experience at an affordable price.I will stay again and looking forward to it! Very walkable to everything! Such a cut above the rest - such as the chain hotels where breakfast is usually not that great.

（由 Google 翻译）位于芝加哥壮丽大道，地理位置绝佳。 一家令人惊艳的精品酒店。大堂经过重新装修，配备了现代化的设施，客房内淋浴设施也十分出色。 员工热情周到，服务无可挑剔。客房服务员非常乐于助人，有求必应。 夜班行李员也棒极了。 前台的Sasha以及其他所有员工都始终热情友好，乐于助人。 （原文） The perfect location on magnificent mile in Chicago. An Incredible boutique Hotel. Redeveloped with modern fixtures in the lobby, brilliant showers in the rooms. Unbelievably helpful staff. The room attendance are extremely helpful. Nothing is too much trouble for them.. The overnight Porter, she was fabulous Sasha on the front desk along with all others were incredibly helpful at all times.

（由 Google 翻译）十月底我为了参加一个会议，在那里住了五晚。 房间：非常舒适干净，设施齐全。洗浴用品味道太浓，所以我更喜欢用自己的。吹风机可以换成新款的。 服务：我很喜欢前台附近的小咖啡馆，非常方便！员工热情友好，乐于助人。 位置：酒店步行范围内有很多很棒的餐厅。晚上独自散步感觉很安全。此外，对于喜欢散步的人来说，主要景点都在步行范围内。 缺点： - 噪音：晚上睡觉需要耳塞。 - 行李寄存费：要知道我住了五晚。我提前退房，以便客房服务人员尽快打扫房间。我下午一点就要去机场。结果酒店却要收取行李寄存费，直到我离开。真是个意外，太令人失望了！我对这家店的印象很差，我觉得任何一家店都不应该给顾客留下这样的最终印象。因此，我给它四星评价。 （原文） J’y ai passé un séjour de 5 nuits à la fin octobre dans le cadre d’un congrès. Chambre: très confortable et propre, je n’ai manqué de rien. Les produits pour la douche sentaient fort, j’ai préféré utiliser les miens. Le sèche cheveux pourrait être remplacé pour un modèle plus récent. Service: j’ai adoré le petit café près de la réception. Très pratique! Les employés sont serviables et gentils. Emplacement: il y a d’excellents restaurants à quelques pas de l’hôtel. Je me suis sentie en sécurité marcher seule le soir. Sinon, pour quelqu’un qui apprécie marcher, on peut se rendre aux principales attractions à pied. Bémols: - bruit: j’ai eu besoin de bouchons pour la nuit pour bien dormir. - frais pour entreposage des valises: On se rappelle que je suis restée 5 nuits. J’ai laissé la chambre plus tôt pour que l’entretien ménager puisse procéder au ménage dès que possible. Je devais quitter à 13h pour l’aéroport. On m’a alors facturé des frais pour l’entreposage de mes valises jusqu’à mon départ. A la fois quelle surprise (négative) et quelle déception. J’ai quitté l’établissement sur une note négative, je ne crois pas que ce soit un sentiment qu’un établissement désire offrir à sa clientèle en tant que dernière impression. Pour cette raison, je laisse une note de 4 étoiles.

（由 Google 翻译）这家酒店地理位置绝佳，客户服务也棒极了！Sasha 和 Konnov 在办理入住时非常热情周到，还帮我们规划了接下来的行程！如果您正在寻找位置优越、服务一流且能让您放松身心的酒店，我强烈推荐这家。 （原文） The hotel is in a great location and the customer service was amazing! Sasha and Konnov were super attentive at check in and helped us plan out our next spot! I would book here if you’re looking for something in a good location with great service and a relaxing stay.

（由 Google 翻译）地理位置优越，方便游览市中心，房间也相当宽敞。但是：由于酒店只占了大楼的几层，我们住在六楼的房间里，清晨就能听到楼上（办公室酒吧所在位置）传来的乒乓球声，让我们无法安睡。景色不佳，而且前面还有一个水槽。他们要求每晚支付 100 美元的押金，这太高了（我们一周支付了 700 美元）。早餐很糟糕，选择不多，只有甜点，除了一些令人作呕且散发着臭味的包装三明治外，没有任何咸味食物（就连甜点都是包装好的，没有新鲜的，总是一样的）。房间里的浴室真的很旧，一些家具也很旧，可以换一个新的，或者至少换一个干净的！！！我们不会再来了。 （原文） Buona la zona per girare nella downtown, stanze abbastanza ampie MA: nella nostra stanza al sesto piano - siccome l'hotel occupa solo alcuni piani dell'edificio - avevamo i rumori dal piano di sopra (dove ci sta il bar di uffici) di palline da ping pong anche la mattina presto, che non ci permettevano di dormire in pace; la vista non era bella e avevamo una cisterna di fronte; chiedono 100 dollari a notte di caparra ed è esagerato (noi per una settimana 700 dollari); la colazione è pessima, con poca scelta e solo cose dolci e nulla di salato tranne dei panini confezionati veramente disgustosi e puzzolenti (anche le cose dolci sono tutte cose confezionate e nulla di fresco, sempre la stessa); il bagno della stanza era veramente vecchiotto così come alcuni mobili da cambiare o almeno pulire!!! Non torneremo.

（由 Google 翻译）Kenzie 酒店地理位置优越，靠近餐厅和海滨。前台工作人员非常友好热情。我住的是街景房。在这样的视野下，偶尔能听到紧急车辆的警笛声。酒店提供免费早餐，晚上还有欢乐时光。房间古雅干净，但部分房间/家具积满灰尘，似乎很久没打扫了。床/枕头非常舒适，让人休息得很好。沙发中间有一块污渍。垫子没有清洗，也没有翻过来放在“看不见的地方”（624 令吉）。所以我肯定没用沙发。浴室的清洁度尚可，没有任何问题。 （原文） The Kenzie hotel was located in a great area. It was very close to restaurants and the waterfront. The front desk staff were very pleasant and accommodating. I had a street view room. With this type of view, it is possible to hear the sirens of emergency vehicles periodically. They do offer free breakfast as well as happy hour in the evening. The room was quaint a clean, but there were portions of the room/furniture that were dusty and hadn’t been cleaned over a period of time. The bed/pillows were very comfortable and provided a good rest. The couch had a stain in the middle of it. The cushion was not cleaned nor at the slightest turned over to be “out of eyesight” (rm 624). So I definitely did not utilize the couch. The bathroom cleanliness was acceptable and without any issues.

（由 Google 翻译）我们在这里住了十晚，这家酒店的位置完全符合我们的预期。附近有很多地方可以步行到达，也可以搭车去更远的地方。一进酒店，我们就受到了热情友好的接待，工作人员总是面带微笑，非常真诚。他们总是询问我们是否需要什么，即使我们外出游玩一天回来也是如此。每天的早餐都很棒，有华夫饼机、单人份的麦片、燕麦片、面包、热腾腾的早餐三明治，还有苹果汁和橙汁。 酒店下午5点到7点还有欢乐时光，你可以趁这段时间喝点东西，结识其他客人。我只拿了汽水和零食就回房间了。酒吧的调酒师非常友善，事实上，这家酒店的每一位调酒师都很热情。 如果我们再次来到风城芝加哥，这里绝对是我们的首选。 （原文） We stayed here for ten nights, this hotel is perfectly located for what we wanted. Lots of close stuff to walk to or get a ride to things further out. Upon entering the hotel we were greeted with smiles and genuinely very friendly people. Always asking if we needed anything and did the same when we came back form a day out adventuring. The breakfast every morning was really nice waffle maker single serving cereals oatmeal’s breads some hot breakfast sandwiches and apple and orange juices. They also have a happy drinks from 5:00 to 7:00 pm. A time if you choose to grab a drink and meet some other guests. I just got my soda and snack mix and went back to the room. The bartender was very nice actually everyone one was in this hotel. They will definitely be our go to place if we decide to visit the Windy City again.

（由 Google 翻译）我和我的妻子（芝加哥本地人）在这里住了几晚，体验非常棒。 地理位置优越——步行即可到达芝加哥的许多景点（例如艺术学院）。我们的房间可以欣赏到许多地标建筑的美景，而且非常舒适。 早餐虽然价格不高，但包含在房费内，而且选择丰富。 服务很棒……我们遇到的每个人都非常友好，显然都希望我们拥有美好的体验。 特别感谢： 前台的Deandré。 酒吧/接待区的José （原文） Great experience staying here for a few nights with my wife, a Chicago native. The location is superb - you can walk to many Chicago highlights (like the Art Institute). Our room had a beautiful view of many landmark buildings and was very comfortable. Breakfast, though modest, came with the room and had a nice selection. Service was great...Everyone with whom we interacted was very nice and clearly wanted us to have a good experience. Special shout outs to: Deandré at the front desk. José up in the bar/reception area

（由 Google 翻译）这是我第一次入住金齐酒店，绝对物超所值！所有员工都非常友好热情，乐于助人。前台会提供免费无限量瓶装水。免费早餐种类丰富，非常美式——有吉米·迪恩早餐三明治、华夫饼机、麦片、橙汁、滴滤咖啡等等。 我们的房间非常干净，每天都有人打扫。淋浴水压也很强劲。之所以没给房间满分，是因为有些床单（虽然都很干净）上有破洞，但房间本身装修得相当新。我们还能在电视上登录自己的Netflix账号。 酒店位置绝佳，步行5-15分钟即可到达所有景点。距离河边仅一个街区，附近有很多餐厅。而且离壮丽大道和红线、棕线地铁站也很近。 下次来这座城市，我肯定还会选择入住这家酒店！ （原文） This was my first time staying at the Kinzie Hotel and it was definitely well worth it! The staff are all very friendly and helpful. They give you free unlimited water bottles at the front. The complimentary breakfast was sufficient, very American — with Jimmy Dean breakfast sandwiches, a waffle maker, cereal, orange juice, drip coffee, etc. Our room was very clean and they cleaned it every day. The shower water pressure was strong. The only reason I didn’t give the room a 5 is because some of the sheets (all clean) had holes in them, but the room itself was quite updated. We were also able to login to our Netflix on the TV. The location of the hotel is ideal. Close to everything with about a 5-15min walk. A block away from the river, and close to a lot of restaurants. Also very close to Magnificent Mile and to the Red and Brown lines. I would definitely stay here again the next time I’m visiting the city!

（由 Google 翻译）我们来这里是为了观看爱尔兰对新西兰的橄榄球赛。金齐酒店太棒了！地理位置绝佳，就在哈里·卡雷餐厅对面，靠近密歇根大道和河滨步道。 房间大小合适，非常干净。我们使用了前台服务，体验很棒。欧陆式早餐也还不错。 而且，这位置简直无可挑剔！ （原文） We were in town for the Ireland versus New Zealand rugby match. The Kinzey hotel was great! Great central location across the street from Harry Caray's restaurant and close to Michigan Ave and the Riverwalk. Good size room, very clean. We availed of the reception which was great. Continental breakfast was decent. And you can't beat the location!

（由 Google 翻译）如果你要去芝加哥，那就赶紧跑去Kinzie酒店吧——别走着去！这里的一切都棒极了。工作人员超级友好，竭尽全力确保你的住宿体验令人难忘。作为第一次入住，我非常庆幸自己选择了这家酒店。房间一尘不染，风格时尚，而且视野开阔，美不胜收。说真的……别犹豫了——赶紧预订Kinzie酒店吧！ 感谢Mickey、Abdiel、Angel、Lani、Deandre和Charlene！ （原文） If you’re visiting Chicago, run—don’t walk—to the Kinzie! Everything about this place is amazing. The staff is super friendly and goes above and beyond to make sure your stay is unforgettable. As a first-time visitor, I couldn’t be happier that I chose this hotel. The rooms were spotless, stylish, and my view was incredible. Seriously… don’t think twice—book the Kinzie! Thank you and shoutout to Mickey, Abdiel, Angel, Lani, Deandre, and Charlene!

（由 Google 翻译）我们非常享受在Ray's的住宿——感觉非常温馨，很有特色，那里的每个人都非常友好。我特别喜欢屋顶露台——每天早上我们都可以在那儿享用美味的早餐。走了一整天的路后，去桑拿真是太棒了。出乎意料的是，他们还有车库，我们可以把车停在那里，一边探索这座城市。这比普通的酒店好太多了！现在我们来芝加哥的时候，这里就是我们的首选住处了。下次我们打算试试天窗房！ （原文） We very much enjoyed our stay at Ray's - feels very homey and has lots of character, and everyone there is very friendly. I love the roof-top patio - was a great spot to enjoy our amazing breakfasts each morning. The sauna was so nice after a days full of walking. It was unexpected that they also had garage space so we could park our car while we explored the city. So much more enjoyable than a generic hotel! This is our go-to place to stay now when we visit Chicago. Next time, we plan to try the Skylight room!

（由 Google 翻译）这个地方太棒了！如果你喜欢轻松有趣的氛围，又想体验像住在朋友家一样的感觉，那你一定会喜欢这里。工作人员热情好客，早餐也很棒，地理位置优越，周边有很多好玩的地方，住起来非常方便。我们一家人一起住，所以公共区域很适合大家一起放松。下次来芝加哥，我们肯定还会住这里。 （原文） This place is fabulous - if you like a fun quirky vibe that also feels like you’re staying in a friends home, you’ll enjoy this. The staff were so incredibly welcoming and accommodating, breakfast was amazing, the location is great with lots of stuff nearby, they make it a very easy stay. We stayed as a family so it was also nice with the common space they had to hang out there together. Next time we’re in Chicago we’re definitely going to stay here again.

（由 Google 翻译）上周末，我们为了参加芝加哥马拉松，入住了Ray's Bucktown Bed and Breakfast民宿，这真是一次非常棒的体验。Ashlee和整个团队都非常友善热情。他们甚至准备了丰盛的比赛当天早晨的速食早餐，这在当天的混乱和压力中真是太有帮助了。从蓝线步行到大公园的起跑线，大概需要10-15分钟。桑拿房和蒸汽房也为赛后恢复提供了便利！我们迫不及待地想在不比赛的时候再来这里住一晚，这样我们就可以更好地探索周边环境了！ （原文） We stayed at Ray's Bucktown Bed and Breakfast this past weekend for the Chicago Marathon and it was an all around wonderful experience. Ashlee and the whole team were incredibly kind and accommodating. They even left out a great spread of quick breakfast items for race morning that was so helpful amongst all the chaos and stress of that day. The b&b is about a 10-15 minute walk from the blue line which takes you right to the start line in grand park. The sauna and steam room also came in handy for post race recovery! We can't wait to come back and stay again when we aren't racing so we can explore the neighborhood a bit more!

（由 Google 翻译）雷氏巴克镇民宿 (Ray's Bucktown B&B) 是芝加哥之行最棒的体验之一。房间别具一格，充满魅力。整栋楼的开放式空间鼓励人们交谈，结交新朋友。房间干净整洁，设施齐全，舒适宜人。最后，还有那令人难忘的早餐……鸡蛋、吐司、培根、华夫饼等等，都被提升到了一个全新的境界。一定要来这里住一晚，也邀请我一起来！ （原文） Ray's Bucktown B&B is one of the single best aspects of visiting Chicago. The rooms are quirky and charming. Open spaces throughout the building invite conversations and encourage new friendships. Rooms are clean, well-stocked, and comfortable. Finally, there's the breakfast. . . Somehow, eggs, toast, bacon, waffles, and more are elevated to a transcendent level. Stay here and invite me to come too!

（由 Google 翻译）风格迥异的氛围，热情友好的员工，车库停车位，早餐供应时间从早上8点到11点，真是太棒了。床很舒服，我住的是套间浴室，还有一张放笔记本电脑的桌子。雷收藏的精美艺术品和实用物品在公共区域随处可见。前台非常热情周到，帮我寄存了行李，直到我的房间准备好。 （原文） Eclectic ambience, very helpful staff, garaged parking, breakfast served from 8 to 11 is a real winner. The bed was comfortable, I had an en suite bathroom and there was a desk for my laptop. Ray's incredible collections of artwork and useful things are on display throughout the common areas. Very accommodating front desk stored my luggage until my room was ready.

（由 Google 翻译）我爱这个地方。它就像巴克镇（Bucktown）波西米亚风情街区的历史记录。员工热情友好，早餐美味可口，整体氛围完美无瑕。他们每天除了早餐外还会制作新鲜烘焙的点心。迷你覆盆子松饼超级好吃。屋顶露台也很棒。 （原文） Love this place. It's like a historical record of bucktown being a bohemian neighborhood. Pleasant staff, delicious breakfast, and overall immaculate vibes. They make fresh baked goods daily on top of the breakfasts. The mini raspberry filled muffins are so good. Rooftop deck is fantastic as well.

（由 Google 翻译）Ray’s B&B 绝对是芝加哥的瑰宝！装饰风格充满趣味、奇特，令人赏心悦目——每个角落都独具特色，令人赞叹不已。住在这里，感觉就像住在挚爱的阿姨或奶奶家一样：温馨舒适、温暖舒适、热情好客。 一大亮点是每天早晨的定制早餐——美味丰盛，物超所值。这让我的住宿体验格外特别。 非常感谢 Kat，从我预订的那一刻起，她就竭尽全力。从帮助我准备行程，到抵达后带我参观，再到确保我拥有所需的一切，她都无微不至。她的客户服务堪称一流。其他员工也同样体贴周到、才华横溢，让整个体验都充满个性化和关怀。 如果您正在寻找充满魅力、舒适和真诚热情的住宿体验，Ray’s B&B 就是您的理想之选。我迫不及待地想再次光临！ （原文） Ray’s B&B is an absolute gem in Chicago! The decor is fun, quirky, and a never-ending feast for the eyes—every corner has something unique to admire. Staying here felt like being at a beloved aunt or grandma’s house: incredibly homey, comfortable, warm, and welcoming. One of the highlights was the made-to-order breakfast each morning—delicious, generous, and such a great value. It really made my stay feel extra special. A huge shoutout to Kat, who went above and beyond from the moment I booked. From helping me prepare for my visit, giving me a lovely tour when I arrived, and making sure I had everything I needed, she was simply phenomenal. Her customer service is top-tier. The rest of the staff were just as thoughtful and talented, making the whole experience feel personal and cared for. If you're looking for a stay that’s full of charm, comfort, and genuine hospitality, Ray’s B&B is the place to be. I can't wait to return!

（由 Google 翻译）Level公寓地理位置绝佳，前往老城区、奇迹大道以及几乎所有其他地方都非常方便。附近还有许多餐厅、酒吧和超市。我们曾多次租住两室两卫的公寓，公寓配备齐全的厨房、舒适的起居室和餐厅。公寓楼内设施齐全，还有一家咖啡馆。办理入住的员工Donnetta非常友善热情，还帮我们解决了房间里的一些问题。她性格很好。每次我们去芝加哥探望儿子，Level公寓都是我们的首选。 （原文） Level is in a perfect area for access to Old Town, Miracle Mile and just about everything. Great access to restaurants, bars, and groceries. We have rented a 2 bedroom 2 bath unit several times and they come with a fully equipped kitchen, comfortable living and dining area. Great amenities and a coffee shop n the building. Very nice and helpful employee who checked us in and assisted us with something we needed in the room-Donnetta. She had a great personality. Level is our go to when we visit our son in Chicago.

（由 Google 翻译）在芝加哥老城区的Level酒店住得太棒了！入住很快，工作人员也非常友好。安全的室内停车场是一大亮点。我们的房间干净宽敞，非常舒适。城市景观也令人赞叹。 酒店的户外设施深受孩子们的喜爱——游泳池、热水浴缸，甚至还有篮球场，让孩子们玩得开心。酒店内的游戏室也非常棒，有电子游戏、乒乓球、沙狐球和台球桌。 最让我印象深刻的是酒店的健身房——毫无疑问是我在任何酒店见过的最好的。健身房设备齐全，空间宽敞，还有蒸汽浴室和桑拿浴室。 总的来说，酒店非常棒。我们一定会再来的！ （原文） Fantastic stay at Level in Old Town Chicago! Check-in was quick and the staff was super friendly. The covered, secure parking garage was a huge plus. Our room was clean, spacious, and very comfortable. The city views are amazing as well. The outdoor amenities were a hit with the kids—swimming pool, hot tub, and even a basketball court made for a fun time. Inside, the game room was awesome with arcade games, ping pong, shuffleboard, and pool tables. What really stood out was the gym—hands down the best I’ve seen at any hotel. Tons of equipment, plenty of space, plus a steam room and sauna. Very nice hotel overall. We’ll definitely be back!

（由 Google 翻译）我们选择这家酒店是因为它地理位置优越——步行五分钟即可到达朋友家。它远超我们的预期——从漂亮干净、视野极佳的房间，到无可挑剔的服务，都让我们非常满意。David 非常贴心地帮我朋友找到了她最喜欢的Nespresso咖啡胶囊，让她在房间里的咖啡机上享用美味咖啡，这让她非常开心！我也在楼下的咖啡酒吧品尝到了我喝过最棒的意式浓缩马提尼。我们一定会毫不犹豫地再次入住！ （原文） We picked this property based on location - a five minute walk to our friend’s place. It exceeded our expectations - from the beautiful, clean unit with an incredible view…to the exceptional service. David made my friend’s day by going above and beyond to track down her favorite coffee pods for the in-unit Nespresso machine! I also enjoyed some of the best espresso martinis I’ve ever had at the coffee and wine bar downstairs. We would stay here again in a heartbeat!

（由 Google 翻译）嗨，这房间简直就是地狱深处的黑暗，不是地狱，因为地狱里没什么好人。但这房间，天哪，你能相信吗？扁桃体上长了毛发，然后连手巾都没有。客房部经理说这挺酷的，但说实话，他们需要更好的清洁，太糟糕了。潜力巨大，但就是太脏了，或者我的房间，等等，泳池也是一样，泳池的衬垫很脏？我的意思是，泳池里有一条合法的卫生护垫，只是打个招呼，却没人清理，热水浴缸​​里还有创可贴……餐巾纸……到处都是罐子……简直太疯狂了…… 请改进一下，我以为这是资产阶级风格 （原文） hi , this has been a room from the deep dark depths of heck not hell cause hell don’t have some nice folks but this room has omg can you believe tonsils hair folicaos and then it’s no more hand towels , the house keeping manager says it’s cool but honestly they need better cleaning it sucks. such good potential but it’s just dirty or my room was wait so was the pool the pool had dirty liners ? i mean it was a legit panty liner at the pool just saying hi, with no one to clean it and a band aid in the hot tub .. a napkin .. cans all around .. just wild .. please do better i thought this was bourgeoisie

（由 Google 翻译）令人失望的生日住宿——不值这个价 我本来非常期待在这里庆祝我的生日，但不幸的是，我的体验远不如预期。除非酒店能做出一些重大改进，否则我不会推荐入住这里。 我预订时提前打电话询问是否可以提前入住，被告知不能保证，但他们会记录我的请求。这很公平。然而，当我提前到达时，接待员态度冷淡，只是告诉我房间要比平时更早准备好。我理解他们的感受，但语气实在太糟糕了。他说我们可以在等待期间使用便利设施楼层，房间准备好后会打电话通知我们。 事情就是从这里开始变糟的。酒店里的所有设施（电梯和便利设施）都需要钥匙卡。我们没有拿到钥匙卡。所以我们被困在电梯里，无法使用任何我们被告知可以使用的设施。这让我们感到不舒服，也有点尴尬。最后我们只能在附近闲逛打发时间。 我们从未接到承诺的房间准备好的电话。当我们在办理入住时返回时，同一个接待员看到我，尴尬地走开了。这种互动感觉很奇怪，很不礼貌。另一位员工帮我办理了一堆文件和押金，这些本来可以在我打电话时或刚到时就处理好。其中一句让我印象深刻：“哦，你居然还没填表格。” 真是太不热情了。 终于进了房间，准备放松一下，却发现脏兮兮的桌子上有一头长长的金发。考虑到我们被告知不能提前入住，因为房间正在打扫，这真是令人沮丧。显然房间没有打扫干净。不到15分钟，三个维修工就敲门进来给电视安装机顶盒，待了大约30分钟。这让我感到很不自在，很不安。 第二天，我们的房卡在退房时间之前突然失效了——我们被锁在了房间、电梯和便利设施区之外。谢天谢地，一位清洁人员帮我们开了门。 然后，在我们预定的退房时间之前，客房服务人员打开了门，走进来问：“您快要离开了吗？”我感觉很匆忙，被逼着离开，感觉不受欢迎，而且侵犯了隐私。 建筑本身很漂亮，但服务和体验却不尽如人意。从缺乏沟通和清洁，到干扰和缺乏热情好客，这真是令人失望，尤其是对于我如此期待的生日旅行来说。我真诚地希望管理层能够认真对待我的反馈，并改善未来的宾客体验。如果他们能改进，我愿意再给他们一次机会。 （原文） Disappointed Birthday Stay – Not Worth the Hype I was really looking forward to celebrating my birthday here, but unfortunately, my experience was far from what I hoped. I wouldn’t recommend staying here unless some serious improvements are made. I called ahead when booking to ask about an early check-in and was told it wasn’t guaranteed but that they’d note my request. Totally fair. However, when I arrived early, the receptionist was curt and unwelcoming, simply telling me the room wouldn’t be ready until closer to the usual time. Again, I get it but the tone wasn’t great. He said we could use the amenity floor while we waited and that they’d call when the room was ready. Here’s where things went south. Everything in the hotel (elevators and amenities) requires a key card. We hadn’t been given one. So we got stuck in the elevator and couldn’t access anything we were told we could use. It was uncomfortable and a little embarrassing. We ended up just walking around the area to kill time. We never got the promised call that the room was ready. When we returned at check-in time, the same receptionist saw me and awkwardly walked away. That interaction felt strange and dismissive. Another employee helped me and asked me to complete a bunch of paperwork and security deposits that could’ve been handled during my call or earlier when I first arrived. One comment stood out to me: “Oh, you’re the one who hasn’t filled out the forms yet.” Not exactly welcoming. Finally got into the room and was ready to relax, only to find a long blonde hair on a dirty table. Frustrating, considering we were told we couldn’t check in early because the room was being cleaned. It clearly wasn’t properly cleaned. Not even 15 minutes in, three maintenance men knocked and came in to install cable boxes on the TVs staying for around 30 minutes. It felt intrusive and made me uneasy. The next day, our key card randomly stopped working before check-out time—locking us out of the room, elevator, and amenity spaces. Thankfully, a member of the cleaning crew was able to open our door. Then, still well before our scheduled check-out, housekeeping unlocked the door and walked in asking “Are you leaving soon”? I felt rushed, pressured to leave, unwelcome, and an invasion of privacy. The building itself is beautiful, but the service and experience didn’t match. From the lack of communication and cleanliness to the interruptions and lack of hospitality, it was disappointing especially for a birthday trip I was so excited about. I sincerely hope management takes this feedback seriously and improves the guest experience going forward. I’d be open to giving them another shot if they make things right.

（由 Google 翻译）在我们入住之前，我让一位朋友带我们参观了这里，因为我们觉得谷歌评论令人担忧。她发现大堂的窗帘上有血迹，工作人员似乎组织混乱，并承认服务水平取决于服务人员。 补充：查看酒店的回复，自行判断。他们在 Yelp 上的评分是 1.8。我从未在任何大堂的窗帘上看到过血迹。 （原文） I had a friend take a tour of the place before we stayed here because we found the Google reviews concerning. She found blood on the curtains in the lobby, the staff seemed disorganized, and admitted that the level of service you get is just dependent on the person that's there. EDIT: Check the reply of the property, make your own decisions. They have a 1.8 on yelp. I’ve never seen blood on a curtain in any lobby ever.

（由 Google 翻译）车库门突然落下，砸中了我正要驶入的车，没有任何预警，也没有任何安全措施可以阻止这种情况发生。我报告了事故后，前台试图提供帮助，但管理层却毫无责任感和关心。他们装作事不关己，完全不提供任何帮助或解决方案。这家店在安全和客户服务方面简直一团糟。管理层的不专业和粗心大意令人震惊。千万别去这家店，他们的疏忽给我造成了实际损失，而他们却毫不在乎。 （原文） The garage door suddenly came down and hit my car while I was entering, no warning, and no safety system in place to prevent it. When I reported what happened, the frontdesk tried to help me but the management showed zero responsibility or concern. They acted like it wasn’t their problem and offered no help or solution at all. This place is a complete disaster when it comes to safety and customer care. It’s shocking how unprofessional and careless the management is. Avoid this place, their negligence cost me real damage, and they simply didn’t care.

（由 Google 翻译）这里真是太棒了，这里的治疗师简直是天作之合。你可以在这里做面部护理、按摩、塔罗牌占卜、能量疗愈，他们在这里已经23年了，所以他们很有实力。满足你所有关于形而上学的需求，欢迎来这里。 （原文） This space is amazing, the healers are out of this world. You can get a facial, massage, tarot reading, energy healing, they’ve been here for 23 years so they know they’re stuff. Stop in for all metaphysical needs.

（由 Google 翻译）这家店太可爱了！店员超级友好，我看了一场很棒的塔罗牌占卜，感觉非常有见地，很有先见之明。一定会再来的！ （原文） This shop is too cute! The staff is super friendly and I had an amazing tarot reading that I found super insightful and prescient. Will definitely be back!

（由 Google 翻译）Tamara 的阅读能力超强！她不仅见解深刻，让整个过程轻松易懂，而且非常细致、慷慨，让人安心。无论是面对面还是通过 Zoom 沟通，她都给人留下了深刻的印象。我立刻就把她推荐给了我在城里的朋友们！非常感谢 Ruby Room 和他们优秀的员工。 （原文） Tamara is an incredible intuitive reader!! Not only is she highly insightful and makes the entire process feel totally accessible, but she is very thorough, generous, and reassuring. Impactful both in person and over zoom. Rec'd her to my friends in the city immediately! So grateful for Ruby Room and for their talented staff.

（由 Google 翻译）我和两个朋友找了Ebony来读塔罗牌，她太棒了！她很耐心，读出的能量非常治愈，让我们三个人都豁然开朗。Ebony，我还会再来找你的！而且这家店也太可爱了！ （原文） Me and my two friends did a tarot reading with Ebony and she was incredible. She took her time and the energy was very healing and brought a lot of clarity for all three of us. I’ll be coming back to see you Ebony! Also the shop is so cute!

（由 Google 翻译）太喜欢Ebony的能量疗程了！她技艺精湛，水平超群——我从未体验过如此精彩的疗程，强烈推荐预约她的疗程。 （原文） Loved my energy healing session with Ebony! She is extremely skilled and advanced – nothing like I've ever experienced, highly recommend scheduling a session with her.

（由 Google 翻译）Ruby Room 是我最喜欢的地方之一。我强烈推荐 Ali 的面部护理和 Ron 的按摩。Ebony、Tamara 和 Leslie 的占卜也都很棒。这里环境温馨舒适。 （原文） Ruby Room is one of my happy places. I cannot recommend enough getting a facial with Ali and a massage with Ron. Ebony, Tamara, and Leslie all give wonderful readings. The space is so warm and inviting.

（由 Google 翻译）我在Ali那里做了一次超棒的面部护理。从头到脚，都是一次难以置信的体验！无比放松，而且非常彻底。护理后我的皮肤容光焕发，好几个人都主动问我。强烈推荐！ （原文） I had a transcendent facial with Ali. Top to bottom, an unbelievable experience! Unbelievably relaxing and thorough. I was glowing so much after that I had multiple people ask, unprompted, to tell me that. Highly recommend!

房间很大，清洁很好，但是铺的地毯所以有一点点霉味道，没有正规的早餐，只有简单的咖啡和麦芬，钻石会员用的积分换三晚，没有升级房型，地理位置不错，很安全，值得推荐入住。

太差了，我明明丢失东西也不愿意帮我找，态度不好，设施也差，房间也小，反正很无语就是说

（由 Google 翻译）我来这里参加10公里Mag Mile比赛，非常喜欢。酒店位置便利，员工服务也一流。我有机会与几位前台工作人员交流，他们都非常友好热情。酒店大楼很安全，有门卫，没有房间钥匙就无法进入客房楼层。酒店内有星巴克、蛋白吧、餐厅和屋顶酒吧！床超级舒服，房间配备了现代化的设备和便利设施。我一定会再次入住这里。 （原文） I was in town to run the 10k Mag Mile race and loved it. It’s conveniently located and the staff is simply the best. I had the opportunity to interact with several of the front desk staff members and each one was super pleasant and accommodating. The building is secure with a doorman and you can’t access guest floors without a room key. There is a Starbucks, protein bar, restaurant and roof top bar! The beds were super comfortable and the room is updated with modern fixtures and amenities. I’d definitely stay here again.

（由 Google 翻译）我在金普顿酒店的入住体验非常棒。入住办理快捷方便，房间也比入住时间提前准备好了。工作人员超级友好热情，甚至还询问了我的喜好。房间干净宽敞。每天下午5点免费赠送一杯葡萄酒，这真是个意外惊喜，而且味道很不错。酒店内的餐厅也很棒。下次肯定还会选择入住！ （原文） Great experience at my stay in the Kimpton. Check in was fast and the room was ready earlier than check in time. Super friendly and helpful staff, even asked me for preferences. Room was clean and spacious. The daily 5pm free glass of wine was an added bonus that I was not expecting but it was very good. The onsite restaurant was also very good. Will definitely stay here again!

（由 Google 翻译）我女儿生日那天入住芝加哥的金普顿格雷酒店，这家酒店的员工真是太棒了！我想给她一个惊喜，礼宾部的安德鲁和谢伊竭尽全力帮我实现了这个愿望。她最爱吃巧克力草莓，他们特意让厨房为她做了巧克力草莓，并附上我的留言和一瓶起泡酒，送到她的房间。真是太贴心太贴心了！如果您想要享受至臻至善的服务，我强烈推荐这家酒店！再次感谢酒店出色的员工，特别是安德鲁和谢伊 :) （原文） My daughter stayed at Kimpton Gray Hotel in Chicago for her birthday and the hotel staff at this hotel is absolutely outstanding! I wanted to arrange a surprise for her and the concierge both Andrew and Shea went above and beyond to get this done for me. She loves chocolate covered strawberries. They had the kitchen make them special for her and delivered them to her room with a personal message from me with a bottle of sparking wine. It was so thoughtful and lovely. I can highly recommend this hotel if you are interested in white glove service, stay here! Thanks again to the fab staff and especially Andrew & Shea :)

（由 Google 翻译）这家酒店位于一栋经过精心修复的保险公司大楼内，拥有许多舒适的休息区。我们入住的是四楼的套房，房间宽敞且设施齐全。房间里有一个很大的淋浴间和一个超大的浴缸。晚间葡萄酒时光和早晨的咖啡服务也十分贴心。 （原文） This hotel is located in a beautifully restored insurance building. There are lots of nice seating areas. We stayed in a suite on the 4th floor that was spacious and well equipped. The room had a large shower with a huge bathtub. The evening wine hour and morning coffee service are nice touches.

（由 Google 翻译）我们最近在金普顿格雷酒店举办了梦想中的婚礼，一切都完美无瑕。我们的活动经理玛丽亚简直太棒了。她全程负责我们的策划，并迅速解决了所有问题。她的专业精神、组织能力以及对每个细节的真挚关怀都给我们留下了深刻的印象。玛丽亚尽心尽力，即使在工作日的晚上和周末也会主动联系我们，无论我们有什么疑问，她都能立即解答，这让我们的梦想婚礼得以完美实现。 多亏了玛丽亚和金普顿格雷酒店的全体员工，婚礼仪式和招待会才如此完美无瑕。他们在幕后默默付出，确保一切顺利进行。食物和鸡尾酒都令人惊艳，工作人员热情周到，宾客们对婚礼的每一个细节都赞不绝口。金普顿格雷酒店也欢迎狗狗入住，他们欣然同意我们带着两只心爱的柯基犬一起拍摄照片和参加仪式！ 我们无比感激玛丽亚和金普顿格雷酒店的每一位员工，是你们让我们的婚礼如此特别。我们实在想不出还有比这更好的场地或团队可以合作，我们会向我们认识的每一对新人推荐他们。 （原文） We recently celebrated the wedding of our dreams at The Kimpton Gray, and it could not have been a more perfect experience. Our event manager, Mariah, was absolutely phenomenal. She led our planning process and solved any issues immediately. She impressed us with her professionalism, organization, and genuine care for every detail. Mariah went above and beyond, checking in on weeknights, weekends, any time we had a question it was answered immediately which helped our vision came to life seamlessly. The ceremony and reception were flawless thanks to Mariah and the entire Kimpton Gray team, who worked tirelessly behind the scenes to make everything run smoothly. The food and cocktails were incredible, the staff was attentive and kind, and our guests could not stop raving about how beautiful and well-coordinated everything was. The Kimpton Gray is also dog friendly and fully embraced us having our two beloved corgis to be a part of our photos and ceremony! We’re beyond grateful to Mariah and everyone at The Kimpton Gray for making our wedding day so special. We truly can’t imagine a better venue or team to work with and will be recommending them to every couple we know.

（由 Google 翻译）这家酒店的入住体验非常棒。它和像Springhill或其他私人拥有的万豪酒店相比，绝对有天壤之别。客户服务一流，门童热情友好，甚​​至在我开口之前就帮我处理好了所有会员权益。通常情况下，我得主动索要“免费”水瓶，而且很多酒店都说没有。行政酒廊环境优美，可以俯瞰河流。早班工作人员也很棒。一位名字以K开头的先生（名字很特别）尤其令人印象深刻，非常友善。每天早上见到他并和他聊天，我都感到非常愉快。这绝对是我住过的最棒的酒店之一，真希望所有酒店都能像这家一样。 （原文） Had an amazing stay at this hotel. You can definitely tell the difference between this and lets say springhill or other private owned Marriott branches. The customer service was top teir, and the doormen were amazing and friendly. They took care of all my benefits without me even asking. Normally i have to ask for my "free" water bottle and half the properties say they dont even have it. The executive loung was really nice and over looked the River. The morning staff was awesome. The gentleman with the name that started with a K (it was unique) was absolutely amazing and friendly. I truely enjoyed seeing him in the morning and talking with him. This has had to be one of my most enjoyable hotel stays, i really wish they were all like this.

（由 Google 翻译）酒店很漂亮，房间非常干净舒适。非常安静，景色也很棒。薰衣草精油和小吃等各种小惊喜我都很喜欢，员工的热情好客也很棒。客房送餐早餐也堪称满分。迫不及待想再来！ （原文） Beautiful hotel, very clean and comfortable room. Very quiet and the view was amazing. Loved all the little extras like the lavender oil and the snacks, and the hospitality from the staff was wonderful. Room service breakfast was 10/10 too. Can’t wait to come back!

（由 Google 翻译）礼宾服务超级友好，非常乐于助人。餐厅很棒，房间很棒，床也超级舒服。地理位置也很棒，位于市中心，步行即可到达所有地方——尤其是在停车位不足的情况下。房间景观很棒，而且没有要求就升级了。 （原文） Super friendly concierge service, very helpful. The restaurant was good, the room was great & super comfy bed. Also a great location being in the city center & having everything in walking distance - especially due to lack of parking. Room views were awesome and got upgraded without asking

（由 Google 翻译）我一直是万豪礼赏的忠实会员，所以对这个品牌一贯的服务水平和专业精神非常熟悉。酒店本身很漂亮，非常干净，地理位置也很好。虽然酒店设施略显陈旧，但仍然非常舒适，维护得也很好。 办理入住手续一开始很顺利，但很快就出了问题。我和家人一起旅行，我们到达的时间各不相同。我的一个家人在办理入住时遇到了一些问题，所以我上前帮忙。这时我才被告知，之前帮我办理入住的工作人员没有正确填写所有信息，需要我提供一些补充信息。 最让我失望的是沟通不畅——我在酒店已经待了五个多小时，却没有任何人联系我或通知我出现了问题。如果不是我在帮忙，我根本不会知道。 虽然问题本身并不严重，但处理方式却令人非常失望。工作人员没有承担责任，也没有人道歉。这与我一直以来对万豪酒店的服务水准大相径庭。 总的来说，这家酒店环境优美，潜力巨大，但客户服务应该始终与品牌品质相匹配。酒店再漂亮，如果没有一流的服务，体验也会大打折扣。 （原文） I’ve been a loyal Marriott Rewards member for quite some time, so I’m very familiar with the brand’s usual level of service and professionalism. The hotel itself is beautiful, exceptionally clean, and located in a great area. While the property is a bit dated, it’s still very comfortable and well maintained. Check-in initially went smoothly, but things quickly took a turn. I was traveling with family, and we all arrived at different times. One of my family members experienced issues checking in, so I stepped in to help. That’s when I was informed that the representative who checked me in earlier hadn’t completed everything correctly and that additional information was needed from me. What disappointed me most was the lack of communication — I had already been on the property for over five hours with no contact or notice that there was any issue. Had I not been assisting my family member, I would have never known. While the issue itself was minor, the way it was handled left a lot to be desired. The staff didn’t take accountability for the mistake, and no one offered an apology. That’s very unlike the level of service I’ve come to expect from Marriott. Overall, it’s a lovely property with great potential, but customer service should always match the quality of the brand. You can have a beautiful hotel, but without top-tier service, the experience falls short.

（由 Google 翻译）这家酒店的服务无可挑剔，我绝对会再次入住。入住前一天我不幸扭伤了脚踝，但酒店的工作人员，尤其是查尔斯和前台的女士们，都竭尽全力照顾我，确保我住得愉快。酒店的员工让这家酒店变得非常棒。酒店地理位置优越，可以欣赏到美丽的河景。 （原文） The service at this hotel goes above and beyond, and I would stay here again in a heartbeat. When I had the misfortune of spraining my ankle the day before arriving, the staff, especially Charles and the ladies at the front desk, went out of their way to accommodate me and make sure I still had a pleasant stay. The staff here make the hotel incredible. The location is also perfect, and has nice views of the river.

（由 Google 翻译）我经常入住芝加哥的各家万豪酒店，很少写评论。然而，这次周五在芝加哥威斯汀河畔酒店 (The Westin River North) 的住宿体验却令人失望。 房间里的保险箱锁上了，而且断电了，我的笔记本电脑还在里面。酒店工作人员虽然帮我打开了保险箱，但之后就再也用不了了。 我的笔记本电脑也无法上网，我两次致电前台，但始终无法连接无线网络。 我向前台询问行政酒廊的情况，被告知酒廊已经关闭，要到周日才会重新开放。回房间的路上我又确认了一下，发现酒廊其实还在营业。即使它只营业15-20分钟，但酒店没有提前告知即将关闭，而是误导我，这仍然让人感到非常奇怪。 这次入住体验的另一个不足之处是白金会员的早餐。行政酒廊周六关闭，所以当天没有早餐。取而代之的是，酒店提供一张价值25美元的早餐券，可以在大堂餐厅享用。 90%的食物都超过25美元（就连自助餐也要35美元），这根本无法弥补在贵宾休息室里本可以享受到的免费便利。再加上30美元的目的地费（而且还不能使用游泳池），感觉会员等级应该享有的所有福利，最终都以某种方式被变相地抵消了。 （原文） I often stay in Chicago at various Marriott properties and rarely write reviews. However, this Friday overnight experience at The Westin River North fell flat. The in room safe locked and went dead with my laptop inside. Hotel staff were able to unlock it, but the safe was unusable after that. I also could not get online on my laptop and called the front desk twice with no success of getting the WiFi working. I inquired about the Club lounge at the front desk and was told it was closed and would not open again until Sunday. I checked on the way back to my room and the lounge was indeed still open. Even if it was only open for another 15-20min, it was still very strange to be misguided instead of informed that it was closing soon. The last negative to my stay was the breakfast offering for Platinum members. The Club lounge is closed on Saturdays, so no breakfast that day. Instead, the hotel offers a $25 voucher for breakfast in the lobby restaurant. With 90% of the food items being over $25 (even the buffet is $35) it doesn’t cover what would have been free and convenient in the lounge. Tack on a $30 destination fee (with no pool) and it all seems like the would be perks that come with status are getting paid one way or another.

（由 Google 翻译）我们在芝加哥度假期间在这里住了一晚。酒店地理位置优越，前往河滨步道、俄亥俄海滩、芝加哥剧院和河北岸街区都非常方便。我们住的是套房，房间很大，可以看到些许河景。床非常舒服。房间降级的唯一原因是浴室有点老旧。这些房间确实需要翻新，尤其是在这个价位。前台工作人员非常友好。大堂的酒吧也非常适合在河边小酌。我唯一遇到的问题是代客泊车人员非常粗鲁，但我没有因此影响我的评分。我们没有把车停在酒店，但他们一直催促我们这么做。这让我们感觉很不舒服，但其他一切都很完美！ （原文） We stayed for a night here on a staycation in Chicago. The hotel is in a great location with easy access to the Riverwalk, Ohio St Beach, Chicago Theater, and the River North neighborhood. The room we stayed in was a suite. It was huge and had slight views of the river. The bed was extremely comfortable. The only reason for the downgrade in the room is that the bathroom was dated. These rooms could use a refresh, especially at the price point. The staff at the front desk couldn’t have been nicer. The bar in the lobby was great for drinks on the river as well. The only issue I had and I didn’t let it impact my rating was the valet staff was extremely rude. We didn’t park our car with the hotel and they kept pressuring us to do so. It left a bad taste in our mouths but everything else was perfect!

这里南边500米就是千禧公园,云门，800米就是芝加哥艺术中心；西边50米是北密歇根大街；北边就是芝加哥河；东边1公里就是密歇根湖，1.3公里就是海军码头了！ 位置非常好，但是开车来的一定注意，这附近停车费很贵：52美元一个晚上! 生意非常好，每天晚上到12点还有人登记，Either check in or check out is very efficent！

环境还是很不错的，就是比之前照片看到的感觉小点。但是服务很周到。

地点很好，左右方便，中餐馆名轩就在附近，服务人员有国人，感觉很亲切。

酒店很干净，早餐不错，到各景点都非常方便！

靠近市中心；附近可购物和观光，有餐厅和酒吧 · 靠近公交站点和火车站 · 驾车可轻松抵达

前台服务很好，就是无线网网速比较慢

房间宽敞视野开阔，环境优雅，很好！

避雷 1.如果遇到房间没热水的情况，运气好的话放水15分钟左右，就能出热水 2.如果分到靠街/高架桥的房间，做好一晚上不睡觉的准备，10～分钟必经过一趟轰隆轰隆响的地铁 3.最好对酒店前台毕恭毕敬，不要多问废话，不然会被勒令闭嘴/被竖中指/被威胁保安会来把客人扔出去 设施什么的不必多说，一百多年的老酒店，应该都能想象出是什么样

地理位置很好的酒店，有很漂亮的大堂。房间也还算整洁。但是，令我失望的是它的淋浴系统，水流很小不算，居然没有热水！！最高水温只是比凉水温一点点，无语了。习惯洗凉水澡的人可以去。本人不推荐

房间还行。窗户直接能看到湖景，挺漂亮的。

方便游客观光条地点还不错

（由 Google 翻译）我们办理入住时，因为是几个月前预订的，因为是婚礼预订，而且之前承诺过可以享受优惠价。结果到了之后发现，他们网站上的价格比我们预订的便宜了120美元，前台却不肯按网站上的价格收费，尽管我当时还没付那晚的房费。之前承诺的优惠价真是名不副实。更糟糕的是，房间热得要命，没有空调，窗户也只能开3英寸。我问前台要个风扇，结果就像要金子一样，对方直接挂断了我的电话，但我当时都快中暑了。 他们之前说会给我们安排一间刚装修过的漂亮房间。看来他们肯定是给我安排错了房间。我是个老年人，马桶太低了，我根本站不起来。我扶着洗手池想起来，结果洗手池差点从墙上掉下来。洗手池根本没固定在墙上。而且淋浴间里也没有放洗漱用品的地方。我只好发挥创意，用他们展示的碟子装肥皂和洗发水。 我弯腰洗脸的时候，头撞到了镜子前的架子上。 梳妆台的抽屉坏了，根本没法放衣服。幸好我不会再来这家酒店了。 房间号：1405 （原文） We checked in and since we made a reservation months back, because it was for a wedding reservation. And we were supposed to have great low rates will we arrived and rates were $120.00 Lower on their website and the front desk wouldn’t match it even though I had not paid for that one of the night yet. So much for the great low rates we were supposedly given. And to top it off, the room was extremely hot had no air conditioning and windows only could open 3 inches. I asked for a fan and it was like I was asking for a pot of gold, front desk person hung up on me, but I was having a heat stroke. They told us we going into a very beautiful room that just had been renovated. They must have gave me the wrong room. I’m a senior and the toilet was so low, I couldn’t get up. I went to get up with assistance holding on to the sink and sink nearly came off the wall. The sink wasn’t anchor to the wall . Also there was no to place your toiletries in the shower. Had to get creative and get the dish they had on display so I could put my soap and my shampoo. I bent down to wash my face and hit my head on the shelve in front of the mirror. The dresser drawer was broken and couldn’t be used to put our clothes in it. Good thing I won’t be coming back to this hotel. Room number 1405

（由 Google 翻译）价格实惠，地理位置优越，房间也很干净。我们预订的是标准大床房，所以走进房间时发现是湖景特大床房，真是个惊喜。房间很漂亮，景色也很美。只给了四星，因为房间有点热，而且我没看到温控器，但除此之外，我们对这次入住非常满意，以后还会再来。 （原文） Great price, excellent location, and rooms were clean. We booked a standard queen room so it was a nice surprise when we walked into a Lakeview King room. It was a lovely room with a nice view. 4 stars only because the room got a bit warm and I didn't see any thermostat controls, but otherwise very satisfied with our stay and would do so again in future.

（由 Google 翻译）我对在国会广场酒店举办婚礼的经历极其失望。原本应该是我们人生中最特别的日子之一，却因为酒店的不专业、物品遗漏以及我们付费却未享受到的服务而变成了一场噩梦。 婚礼筹备初期，我们与梅丽莎合作，她非常出色。她做事井井有条、专业敬业，并且真心实意地想让我们的婚礼完美无瑕。在她的安排下，一切都进行得非常顺利。然而不幸的是，就在婚礼前不久，她联系我们，告知她无法继续在那里工作，并解释说她正在处理酒店内部的盗窃和重大问题。 梅丽莎离开后，一切都彻底崩溃了。酒店向包括伊泽尔·托雷斯在内的新策划师提供了无数的照片、细节和指示，详细说明了我们希望如何布置一切。她向我们保证她理解我们的想法，并且会妥善执行。然而，她承诺的一切都没有兑现。 首先，我们付费的酒水套餐没有提供给宾客，而且我们的大部分装饰品在清理过程中要么被损坏，要么被盗。我多次询问我们指定的“策划师”伊泽尔·托雷斯（Itzel Torres）关于缺失的装饰品，但她拒绝与我沟通。酒店之前告诉我们“没有”的几件物品，后来在另一位员工的帮助下，在其他员工手中找到了。 布置好的装饰品显得杂乱无章，很多都损坏了。我们精心挑选的餐食也没有按计划供应，导致许多客人没能享用到我们付费的菜肴。 更糟糕的是，一位客人在酒店房间里发现了蟑螂。当他们向前台报告时，前台竟然说：“你想让我怎么办？”——这完全无法接受。 前台和预订部的工作人员也缺乏专业精神和基本的礼貌。由于预订团队的混乱和沟通不畅，我们婚礼的几位伴娘在办理入住时遇到了问题。我不得不联系负责我们团体预订的瓦妮莎（Vanessa），就连她也对酒店糟糕的管理感到失望。 问题重重，服务缺失，承诺未能兑现，导致整个过程令人倍感压力和失望。我们付费是为了享受专业、有序的婚礼体验，结果却遭遇了混乱、不尊重和物品遗漏。我强烈建议任何考虑在国会广场酒店举办婚礼或活动的人三思。 我也会联系商业改进局（BBB）。 （原文） I am extremely disappointed with my experience hosting my wedding at the Congress Plaza Hotel. What should have been one of the most special days of our lives turned into a nightmare due to unprofessionalism, missing items, and services we paid for but never received. When we first began planning our wedding, we were working with Melissa, who was absolutely amazing. She was organized, professional, and truly cared about making our day perfect. Everything ran smoothly under her direction. Unfortunately, shortly before our wedding, she reached out to let us know she could no longer work there, explaining that she was dealing with theft and major internal issues within the hotel. After Melissa’s departure, everything completely fell apart. The hotel provided the new planners, including Itzel Torres, with countless photos, details, and instructions outlining exactly how we wanted everything set up. She assured us she understood and would execute everything properly. However, nothing was done as promised. First, the liquor package we paid for was not offered to guests, and much of our décor was either mishandled, damaged, or stolen during cleanup. I repeatedly asked our assigned “planner,” Itzel Torres, about our missing décor, but she refused to communicate with me. Several items we were told the hotel “didn’t have” were later found in the possession of other staff members after another employee helped us locate them. The décor that was set up was thrown together carelessly, and much of it was damaged. Meals we had carefully selected for our guests were not served as planned, leaving many guests without the food choices we paid for. To make matters worse, one of our guests found roaches in their hotel room. When they reported it to the front desk, they were told, “What do you want me to do about it?” — which is completely unacceptable. The front desk and reservations staff also showed a lack of professionalism and basic courtesy. Several members of our bridal party had issues checking in because of confusion and poor communication from the reservations team. I had to contact Vanessa, who handled our group reservations, and even she expressed frustration with how poorly everything was managed. There was a long list of problems, missing services, and unfulfilled promises that made this experience incredibly stressful and disappointing. We paid for a professional, organized wedding experience, and instead, we were met with disorganization, disrespect, and missing items. I would strongly caution anyone considering hosting their wedding or event at the Congress Plaza Hotel to think twice. I will be in contact with the BBB as well.

不错的酒店，漂亮，景色美

很一般

（由 Google 翻译）绝对值得我给出的五星好评。 这绝对是我住过的最好的酒店之一。房间宽敞、干净、美观，而且非常舒适。由于酒店位于市中心，所以景色美不胜收，值得拍照留念。酒店毗邻海军码头，从酒店窗户就能看到。附近有数十家高级餐厅可供选择，而且都在步行范围内。酒店本身也有多家餐厅，客房服务也十分出色。此外，他们的客户服务也值得特别一提。服务人员反应迅速、能力出众，而且非常容易沟通。他们热情周到，乐于助人，并积极解决顾客可能遇到的任何问题。绝对物超所值。通常，在评论的这个部分，我会提到一些可能遇到的不足之处，但这次我真的想不到任何缺点。因为这里实在太舒适放松了，所以我延长了入住时间。我还会添加一些照片到这篇评论中，希望能帮助大家更好地理解我的评价。 （原文） Deserving of the 5/5 rating that I am giving. It's definitely one of the better hotels I have stayed at. Rooms are large, clean, aesthetically pleasing, and very comfortable. Due to its location in downtown, the views from the hotel are picture worthy. Right by Navy Pier which can be seen from the hotel windows. Dozens of options when it comes to fine dining + are in walking distance. The hotel itself also has multiple restaurants and exceptional room service. In addition, their customer service deserves a special mention separately. Very quick, very capable and very easy to work with. The staff was eager to help and eager to solve any problems that a customer may have. Definitely worth the price. Usually at this point of the review, I would add any negatives that I may have experienced, however, in this case they really aren't any that I can think of. I extended my stay here by a couple of nights because of how comfortable/relaxing it has been. I will add some pictures to this review as well which may help in understanding my review better.

（由 Google 翻译）我们订了三间房，住了三晚。之前我们要求其中一间是特大床房，但酒店却给我们安排了双人床，说特大床房每晚要加收50美元。住了一晚后，我们再次去前台，这次接待我们的是Simona。她非常友好，办事效率极高，而且一上来就强调“顾客至上”，并表示已经解决了问题。她给我们免费升级到了一间带特大床的套房，还能欣赏到三个美丽的城市景观。这让我们带着孩子和祖父母（我父亲95岁了）度过了一个美好的感恩节假期。我们一定会再来的！Simona真是太棒了！！ （原文） We had 3 rooms and stayed here for 3 nights. We had asked ahead of time for one of the rooms to be a king, but we were given double beds in all of the rooms, saying it would be $50/night extra for the king bed. After one night there, we approached the front desk again and this time Simona helped us. She was friendly, super efficient, and led with the fact that “customer service is our number 1 priority” and that she’d fixed it. She upgraded us to a suite with a king bed and 3 beautiful views of the city. It made our stay with kids and grandparents (my father is 95) such a beautiful memory for Thanksgiving. We will definitely be back! Simona is the best!!

（由 Google 翻译）我谨就我于11月10日至12日入住贵酒店期间发生的几起严重问题提出正式投诉。 首先，我预订的是特大床房，但办理入住时却被安排入住双床房。直到我返回前台，出示预订信息并坚持要求入住我已付款的房型后，才最终获得正确的房间。这一错误给我造成了不必要的麻烦，也反映出贵酒店对客人预订的疏忽。 其次，更重要的是，我发现退房后，我的信用卡在未经我同意或授权的情况下被扣款58美元。办理入住时，工作人员只要求我提供信用卡信息，并未告知我任何费用、押金或其他额外收费。当我致电酒店询问时，被告知这是一笔“酒店服务费”，但在此之前或入住期间，酒店从未向我提及过这项费用。 在未事先告知的情况下向客人收费是极其不合理的，在我看来，这构成了一种欺骗性且不可接受的行为。如果一家酒店可以收取 58 美元而不事先告知，那么它又有什么理由不收取 5,800 美元或 58,000 美元呢？收费透明是酒店服务的基本要求。 鉴于上述问题，我要求： 全额退还未经授权的 58 美元费用，以及 解释为何从未事先告知该费用。 我希望贵公司管理团队能够尽快回复并解决问题。感谢您的关注，期待您的回复。 （原文） I am writing to file a formal complaint regarding several serious issues that occurred during my recent stay at your hotel from November 10 to November 12. First, although I booked a king-bed room, I was given a twin-bed room upon check-in. Only after I went back to the front desk, showed my reservation, and insisted on the room type I paid for, was I finally provided the correct room. This mistake caused unnecessary inconvenience and reflects a lack of attention to guest reservations. Secondly, and more importantly, I discovered that after I checked out, my credit card was charged $58 without my knowledge or authorization. During check-in, the staff only asked for my credit card but did not inform me of any fees, deposits, or additional charges. When I called the hotel for clarification, I was told this was a “hotel fee,” yet this fee was never disclosed to me at any point before or during my stay. Charging guests without informing them in advance is highly unreasonable and, in my view, constitutes deceptive and unacceptable practice. If a hotel can charge $58 without disclosure, what prevents it from charging $5,800 or $58,000? Transparency in fees is a basic requirement of hospitality service. Given the above issues, I request: A full refund of the unauthorized $58 charge, and An explanation of why the fee was never disclosed at any point. I expect a prompt response and resolution from your management team. Thank you for your attention, and I look forward to hearing from you soon.

（由 Google 翻译）优点：房间宽敞，行李存放空间充足。 可欣赏河景。地理位置优越，步行即可到达壮丽大道。 缺点：不提供免费饮用水，您只能使用有氯气味的自来水，或者从酒店购买价格昂贵的瓶装水（1升利乐包装售价10美元）。 糟糕的无线网络（近五年来我遇到的最糟糕的无线网络之一），每隔10-15分钟就会断线（无论是否使用VPN）。如果您依赖稳定的网络连接，根本无法坐下来工作。 （原文） Pros: large rooms wish good space for luggage. Nice view over the river. Good location with walking distance from Magnificent mile. Cons: No complimentary water, you are bound to the use the chlorine smelling tap water or order expensive water from the hotel (a 1lL tetrapak $10) Lousy wifi (one of the worst experiences I have had in the last 5 years) that keeps disconnecting every 10-15 min (with our without use of VPN). Impossible to sit and work if you rely on stable internet connection.

（由 Google 翻译）我非常喜欢这家酒店。景色美极了。房间舒适、通风、宽敞，床铺也很棒。不过，这些在大多数不错的酒店都能找到。但另一方面，服务……简直是无可挑剔。我最想表扬两个人——西蒙娜，她特意帮我安排了视野最好的房间，而且非常友善周到；还有伯纳德。伯纳德提供的信息非常宝贵。他耐心解释、指点，还帮我预订。多亏了伯纳德，我才得以参加有史以来最棒的芝加哥建筑游船之旅。即使在如今这个数字化时代，仍然有人在用心打造最佳体验，这真是太棒了。 （原文） I totally loved the hotel. The view was amazing. The room was nice, airy, spacious, great bedding. But you can find those things in most good hotels. On the other hand the service…. It was something else. There are two people I want to praise the most - Simona, who went out of the way to offer the room with the best view and was exceptionally nice and courteous and Bernard. The information I got from Bernard was invaluable. He took his time to explain, point out, and help with reservations. Thanks to Bernard I got on the best architectural cruise in Chicago ever. It is great that despite our digital world people are still making the experience the best

距离机场很近，我认为这是一个合适的选择

方便，服务好！

设施太旧了。

（由 Google 翻译）餐厅和咖啡厅的早餐很棒。Aziz 和 Mohammed 的服务和沟通都非常出色。菜单选择丰富，还有自助餐可选。咖啡也很棒，座位充足。地理位置优越，从机场过来很方便。我附上了一张我们房间的景色照片。 （原文） Great breakfast at the restaurant and cafe. Aziz and Mohammed were both excellent in service and communication. The food menu is great with many choices and a buffet option. Excellent coffee too with plenty of seating. Great location so easy to get to from the airport. I attached a picture of the view from our room.

（由 Google 翻译）这家酒店的地理位置是唯一值得你花300美元入住的理由，但即便如此，我也强烈建议你多看看其他选择。房间虽然干净，但真的需要翻新。我房间的洗手池完全堵塞了，空调也永远达不到设定温度。前台服务员没有询问我的入住体验，是我自己主动提出这些问题的。希尔顿酒店确实因为我的投诉降低了当晚的房费，但这样的房间本来就不应该值300美元。 （原文） The location is the ONLY reason you consider spending $300 to stay here, but even then I urge you to explore your options. Room was clean but seriously in need of an update. My room had a fully clogged sink and the AC will absolutely never reach its set point. Desk attendant didn’t ask how my stay was; I had to bring up the issues. To Hilton’s credit they did reduce the rate for the evening due to my complaint, but this shouldn’t be a $300 room to begin with.

（由 Google 翻译）我不推荐这家酒店。虽然它就在机场航站楼旁边，但每晚300多美元的价格实在不值。酒店设施非常陈旧，和他们网站上的照片完全不一样。浴室小得连进去都得关上门。浴室和床头的天花板都剥落了。门几乎都碰到马桶了。灯光昏暗，而且没有通风。淋浴水压很低。灯具坏了，灯罩也歪了。空调在比较冷的月份根本没法用，房间里非常闷热。你必须开窗才能让房间凉快下来，而且因为旁边就是汽车站，所以非常吵闹。大床房非常小，根本没地方放行李。地毯又旧又脏，还有一股霉味。房间里光线很暗，电视也很老旧，频道也很少。不过，工作人员倒是挺友好的，帮我们搬了行李。总而言之，我不会再住这家酒店了。万豪酒店是更好的选择，而且值得乘坐酒店的机场班车前往。 （原文） I do not recommend this hotel. Although it’s attached to the airport terminals, it’s not worth $300+ a night. The hotel is super outdated. It doesn’t look that way in their photos on their website. The bathroom is so small that you cannot even walk in without shutting the bathroom door. Ceiling peeling in bathroom and above bed. The door almost hits the toilet. The lighting is dull and no ventilation. Shower pressure is terrible. The lamps were broke and lamp shades bent sideways. The AC DOES NOT WORK in the cooler months and it’s extremely stuffy in the rooms. You have to open the window to cool down the room and it’s super noisy with the bus station right there. The king rooms are super small. No room for luggage. Carpet is old and stained. Smells musty. Very dark in the room, TV is outdated and only has a few channels available. I can say the staff was friendly and helped us with our luggage. Overall, I wouldn’t stay here again. Marriott is a much better option and worth a shuttle ride to the airport.

（由 Google 翻译）说实话，我是希尔顿金卡/钻石卡会员，住过世界各地的希尔顿酒店。唯一比这家更糟糕的只有杜勒斯机场希尔顿酒店了。空调/暖气噪音大得惊人（我住的是高层，冬天可以稍微开个窗户透透气）。酒吧区震耳欲聋，电视上播放的体育节目都被毫无意义的音乐盖过了，而且我坐在那里的时候，女招待对好几个人都非常无礼（不过服务我的那位服务员倒是很友善）。从机场到酒店的指示牌简直糟糕透顶，要不是问了机场工作人员，我根本找不到。就连前台办理入住的时候也很冷淡（我和其他客人都是这样）。房间极其单调乏味，只有米色调，设施也极其简陋。我订的是“高级特大床高层房”，在七楼，房间正对着酒店旁边的停车场。浴室里还有霉味，让人很不舒服。我很少写差评，但这次实在忍不住要吐槽。如果因为航班原因别无选择，那也行，但我以后会尽一切可能避免再来这家。地理位置真的是住在这里唯一的理由。 （原文） I'll be honest, I'm a gold/diamond member and have stayed at Hilton hotels all over the world. The only one worse than this is the Dulles airport Hilton. The AC/heat is unbelievably loud (I'm on a high floor and you can crack a window open a bit for cool outdoor air in winter). The bar area is deafening with pointless music playing over sports on the TV, and the hostess was really offensive to multiple people as I sat here (the person waiting on me was very nice). The signage to get from the airport to the hotel was abysmal and if I hadn't asked people working at the airport I never would have found it. Even the front desk was rather terse when checking in (me and others). Rooms are exceptional bland/beige with true minimal features. My "king premier high floor room" is on the seventh floor and I'm looking into the parking garage next to the hotel. Bathroom wasn't great in terms of mildew. I rarely write negative reviews, but had to do it here. When there are no other options because of your flights it's ok, but I'll do everything I can to avoid this one in the future. Location is really the only reason to stay here.

好地方，床很大

（由 Google 翻译）房间很简陋....电视很旧。地毯有裂痕。用卡乘电梯很烦人。除非你要求，否则工作人员不会帮助你。他们所有东西都要收取高昂的费用。相对于他们要的价格，份量却很小。厨房晚上 10 点关闭，所以如果你来晚了，别指望能找到饼干......只有制冰机。他们的入住时间很晚。我有没有提到他们所有东西都要额外收费！房间很安静..很暗....通风很好。床很旧但相当舒适。从黄金海岸步行不远。由于德雷克飓风，出租车很容易打到。我在那里的时候，天花板上的一根水管破裂了......水淹了我的房间和 2 到 3 个楼层的部分区域。他们甚至没有道歉，也没有给我一杯饮料，更不用说烘干我被脏水管浸湿的衣服了。我想我应该感谢他们把我的特大号床拿走，给了我两张大号床。 （原文） Rooms are spartan....Tvs are old. Rips in the carpets. Getting the elevators to work with your card is annoying. Staff wont help you unless you ask. They charge crazy prices for everything. For the prices they ask the portions are small. The kitchen closes at 10pm so dont expect to even find a cracker if you come in late....ice machine only. There check in is very late. Did I mention they charge extra for everything! Rooms are quiet..dark....Ventilation excellent. Beds are old but reasonably comfortable. Location is short walk from the Gold Coast. Cabs are easy to get because of the Drake. While I was there a pipe broke in the ceiling ...flooded my room and parts of 2 or 3 floors. They didn't even apologize or comp me a drink let alone dry my clothes that were soaked with dirty pipe water. I guess I should be grateful that they took my king bed and gave me two queens.

（由 Google 翻译）这家酒店的位置太棒了。这里绝对是你理想中的住处——步行非常方便，街道干净整洁。工作人员热情友好，可惜的是房间需要翻新一下。我房间的地毯看起来很脏。我很喜欢淋浴喷头（水流很大），但淋浴间里有一些霉菌，而且不清楚淋浴间是否/何时清洁过。入住后的前几天，我的房间非常冷。我投诉过（酒店确实来了一位非常友善的酒店工程师，他非常友好又礼貌），最后似乎开了暖气。如果你想在芝加哥找到位置最好的酒店，我推荐你住在这里！ （原文） The location of this hotel is amazing. This is the area you want to be in - it's extremely walkable, the streets are clean and stately. The staff was kind and willing, unfortunately it's just the rooms need to be refreshed. The carpet in my room seemed very dirty. I loved the shower spouts (a lot of water) but I saw some mold in the shower and it's not clear if/when the shower was cleaned. My room was very cold for the first few days of my stay. I did complain (a very nice hotel engineer DID show up, he was very cute and polite) and eventually the heat seemed to have been turned on. I recommend staying here if you want the best location for a hotel in Chicago!

（由 Google 翻译）酒店地理位置优越，环境优美，维护得也非常好。 员工非常友好热情，彬彬有礼。我们的房间干净整洁，淋浴设施也很棒，带有雨淋式花洒。我们刚到的时候找不到遥控器，告诉工作人员后，维修人员立即赶来并重新设置了遥控器。 （原文） The hotel is in a great location. It’s a very beautiful hotel and kept very well. The staff is very friendly and polite. Our room was nice and clean. Loved the shower as it had a rainfall option. When we arrived we couldn’t find the remote and we let someone know and maintenance immediately showed up and programmed a new remote.

（由 Google 翻译）我去参加了一个会议。这家酒店在壮丽大道附近，价格实惠，性价比很高。 这家酒店是一家历史悠久的老酒店。宴会厅非常华丽。工作人员非常友好，尤其要感谢行李员Craig，他热情友好，热情好客。 总的来说，酒店的装饰和品质都不错，但略显陈旧，就像一家2000年代中期的精品酒店，需要一些翻新和翻新。房间还不错，干净整洁，只是略显陈旧。 缺点： - 电梯的设计并不适合举办人流量大的会议，会议室要么在14楼，要么在2楼，所以等电梯花了很长时间。此外，电梯多次出现故障，需要技术人员上门维修，在人流量大的夜晚，工作人员不得不将每部电梯限制在4人。 - 会议室没有投影仪等基本的视听设备。 - 大堂酒吧马提尼酒吧 (Martini Bar) 只提供2-3种金酒，却调不出好喝的马提尼，鸡尾酒单也平淡无奇。 - 午餐/早餐店Nix的早餐质量堪比普通酒店，包括一份十字面包早餐三明治，酥皮硬得像隔夜的。 我可能不会独自入住，因为1）他们通常会收取目的地费用（酒店楼层免收）。2）街对面有一家更好的希尔顿荣誉客会酒店。 （原文） Went for a conference. It was a good hotel for the hotel block price off Magnificent Mile. The property is a great legacy old hotel. The ballroom is gorgeuous. Staff was very friendly though and definitate shoutout to Craig, in bell service, for being really welcoming and friendly. Overall the decor and quality of the hotel is good but a little dated, like a mid-2000s boutique hotel that just needs a little bit of love and refresh. The rooms were okay, clean and well-kept, just a little dated. The bad: - The elevators are not really designed to support a conferences with a lot of traffic, the conference rooms were either on the 14th or the 2nd floor, so a lot of time was spent waiting for the elevator. Further they broke down multiple times requiring a tech to come out and for staff to have to baby attendees on high traffic nights to 4 people per elevator - The conference rooms didn't have basic AV like projectors - Martini Bar, the lobby bar, had 2-3 gins and couldn't make a good martini, the cocktail menu was un-inspired and bland. - Nix, the lunch/breakfast joint, had pretty generic hotel-quality breakfast, includign a crossaint breakfast sandwich where the pastry was tough like day-old. I probably wouldn't stay on my own 1) they normally have a destination charge (It was waived for the hotel block) 2) There is a better Hilton Honors property across the street.

（由 Google 翻译）首先我要说我在这家酒店过得很愉快。酒店显然并不完美，但我认为他们从未声称自己完美。抵达时提供代客泊车服务。前台有时非常忙于办理入住手续，队伍很快就排到了十几个人。地理位置优越，靠近密歇根大道，为客人提供多种餐饮/购物/深夜活动选择。大堂区域具有与帕尔默大厦相似的优雅金色氛围。您需要每晚支付押金，据前台介绍，所有杂费将从押金中扣除。有几项额外费用最初没有说明清楚，也计入了押金中。工作人员非常热情，将竭尽全力确保您满意。早餐从早上 6:30 开始供应。由于厨房提早关闭，我不得不通过 DoorDash 和 Uber Eats 订了几顿饭。大堂看起来很高档，但我觉得走廊和房间某种程度上需要翻新，因为地毯看起来确实像是 20 世纪 20 年代的。有些地方你无法判断它是污渍还是过去 30 年的磨损，但它确实破坏了整体氛围。这些房间不是最大的，但与同一地区的其他酒店相当。一天早上，楼上传来很大的噪音，让我很难入睡，我问前台要等多久，他们说要几个小时。显然我表达了我的不满。我告诉他们我刚刚在医院上完夜班，今晚还需要去，这意味着我需要睡觉。他们最初提出在我住同一个房间时提供免费早餐，这让我很沮丧。我告诉他们我需要睡眠而不是食物，所以提供早餐并不能缓解这种情况。他们最终把我的房间换成了一间小型套房，看起来几乎像个迷你公寓，有两台电视、一个客厅、足够的走动空间。总的来说，我很高兴我最终住在这里。我原本只预订了两晚，但最终住了四晚，我对这个决定非常满意。如果他们能翻新走廊并更换地毯，这家酒店将成为芝加哥更好的酒店之一。最后，由于这栋楼只有 13 层，很难欣赏到城市或湖泊的美景。所以，如果您想要欣赏这些景色，我建议您选择其他酒店。增加微波炉也会让客人更舒适。当我询问哪里可以加热食物或者是否有可以使用微波炉的公共区域时，我被告知必须穿过马路才能使用，这显然让我没有这样做，因为这太荒谬了。两个电视屏幕都能用，但明显有些老旧，看起来像是2000年代初建造的。考虑到我上面提到的所有情况，我仍然推荐入住这里，因为这家酒店确实提供了很多服务，而且价格相对便宜。 （原文） Let me start by saying I actually had a good time at this hotel. Hotel is obviously not perfect but I don't think they ever claimed to be. Valet parking available on arrival. There have been times where the front desk was extremely busy checking people in that the line grew to almost a dozen people very quickly. Prime location given proximity to Michigan Avenue, allowing guests to have several options for dining/shopping/ late night activities. The lobby area has a classy gold vibe similar to Palmer House. You are expected to pay a deposit per night of your stay and according to front desk any and all incidentals will come out off that deposit. There are a couple of extra fees which were not made clear initially and they were charged to the deposit payment as well. Staff was very welcoming and will go an extra step to ensure you're satisfied. Breakfast available starting 6:30 a.m. Due to early kitchen closure, I did have to order several meals through doordash and Uber eats instead. As classy as the lobby looks, I feel like the hallways and to a certain extent the rooms need to be renovated because the carpet does look like it's from the 1920s. There are areas where you can't tell if it's a stain or it's just wear and tear from the last 30 years but it does take away from the whole ambiance. These rooms are not the biggest, but they are comparable to other hotels in the same area. One morning morning there were loud noises coming from upstairs which made it very difficult for me to keep sleeping and upon questioning the front desk about how long it will take, they did state It will take a few hours. Obviously I communicated my displeasure. I told them I had just worked the overnight shift at the hospital and need to go again tonight which means I need my sleep. They initially offered me free breakfast while I stay in the same room and that did get me frustrated. I told them what I need is sleep and not food, so offering me breakfast will not alleviate situation. They ended up changing my room to a Junior suite which almost looked like a mini apartment and had 2 TVs/living room/adequate space to walk and move around. Overall, I'm still very glad that I ended up staying here. I originally booked only two nights but ended up staying the four nights instead and was very happy with that decision. If they're able to renovate the hallways and change the carpet, this hotel will be one of the better ones in Chicago. Lastly, since the building only has 13 floors, it is very difficult to have a good view of the city or the lake. So if that is what you're looking for, I would suggest a different hotel. Addition of a microwave would also go a long way to make guests more comfortable. When I asked where I could heat up my food or if there is a communal area where I can use a microwave, I was told that I would have to go across the street to use it which obviously I didn't do because that's ridiculous. Both TV screens are functional but clearly dated looking like they were built in early 2000s. Given everything I have mentioned above, I do still recommend staying here because this hotel does offer a lot at a relatively inexpensive price.

（由 Google 翻译）酒店干净整洁，环境优雅，餐饮也很不错。欢乐时光的安排上我们遇到了一些沟通上的小问题，但工作人员很热心地提供了帮助。总的来说，这是一次不错的体验。如果您想步行即可到达湖边，或者想乘坐优步10-15分钟即可到达千禧公园，这里是个不错的选择。 （原文） Hotel was nice and clean. It has a nice classy look and the food and drinks were good. We had a little miscommunication with the happy hour but the staff seemed to be helpful. All in all nice experience. Great if you want to be walking distance to the lakeshore and 10-15min uber ride to millennium park.

（由 Google 翻译）几个月前我和几个朋友住在这里。酒店员工的服务很棒，而且非常热情周到。 我喜欢酒店的位置，因为它位于市中心，我们可以轻松地游览和游览这座城市。 我主要不满的是，房间比我们预期的要小，价格也比较贵。此外，房间里很暗，这可能是因为我们面朝的方向。 此外，屋顶酒吧也只能说是还行。 不过，我很喜欢这里的员工！ （原文） I stayed here with a few friends a couple months back. The service from the hotel staff was great and they were very accommodating. I liked the location cause it was central and we were able to tour and navigate the city easily. My main critic is that the rooms were smaller than we expected for the price. Additionally, it was very dark in the room which could be due to the direction we were facing. Additionally the rooftop bar was okay at best. Love the staff though!

（由 Google 翻译）房间非常漂亮干净，位于市中心的绝佳地段。附近有不错的餐厅。虽然电梯和房间都比较小，但这也是市中心的特色。大堂很小。员工友善。安静豪华的装修。房间本身没有任何问题。我唯一的抱怨是停车不太方便。酒店旁边是一个公共停车场，每天63美元。与其说是价格/位置的问题，不如说是周围有无家可归的人。把车停在那里感觉不太安全。不过酒店本身很不错。我还会再来的。 （原文） Very nice and clean room and in a great part of the downtown area. Good restaurants nearby. Smaller elevators and room, though, but that comes with being downtown. Very small lobby. Nice staff. Quiet and luxurious finishes. No issues at all with the room itself. My only complaint is that the parking wasn’t great. It’s a public lot next to the hotel and is $63/day. More an issue of the homeless people around my stuff than the cost/location. Didn’t feel the safest leaving my car there. The hotel itself was nice, though. I would go again.

（由 Google 翻译）住宿体验棒极了。房间非常干净，城市景观一览无余。床和枕头非常舒适。冰箱和迷你吧储备充足。服务很棒。酒店内和附近有很多餐厅。强烈推荐Cerise Rooftop的迷人夜景。河滨步道和千禧公园距离酒店仅两三个街区。对于喜欢冒险的步行者来说，步行20到30分钟即可轻松抵达湖畔、海军码头和西尔斯大厦。 （原文） Awesome stay. Rooms were very clean with a fantastic view of the city. The bed and pillows were very comfortable. The fridge and mini-bar were well stocked. Service was great. Plenty of dining in the hotel and in the immediate area. Highly recommend the stunning view of Cerise Rooftop at night. Riverwalk and Millennium Park, are only two to three blocks away. For the adventurous walkers, the lake front, Navy Pier and Sears Tower are easily walkable in 20 to 30 minutes.

（由 Google 翻译）很棒的住宿体验——芝加哥马拉松跑者的完美之选！ 我们在这家酒店度过了一段美好的时光。房间舒适有趣，还配备了遮阳伞和瑜伽垫。工作人员非常友好。 酒店地理位置优越——距离芝加哥马拉松起跑线仅4个街区，距离2英里赛程的观众区仅1个街区，方便跑者和支持者。酒店也靠近主要的旅游景点。 步行范围内有很多餐饮选择，酒店的Miss Ricky's餐厅提供无麸质食品，这是一个很大的优势。 酒店提供车库停车或代客停车服务，需额外付费。 需要注意的是：附近有火车经过，所以对于睡眠较浅的人来说可能会有点吵。不过，酒店提供耳塞，这很贴心。 总而言之，无论您是来芝加哥参加马拉松比赛，还是只是想住在芝加哥主要景点附近，这家酒店都是一个不错的选择。 （原文） Great stay - Perfect for Chicago Marathon Runners! We had a great experience at this hotel. The room was fun and comfortable, also included an umbrella,and yoga mat. Staff was friendly. Location is excellent - just about 4 blocks from the Chicago Marathon starting line, and only 1 block away from the mile2 spectator area, making it convenient for runner and supporters alike. Is also near to main tourists attractions. There are plenty of food options within walking distance, and the hotel's restaurant Miss Ricky's, offer gluten-free options, which was a big plus. Parking is available via garage or valet parking for a fee. One thing to note: the train runs nearby, so it might be a bit noisy for light sleepers. However, the hotel provide s earplugs, which was a thoughtful touch. Overall, was a great choice whether you're in town for a Marathon or just looking to stay near Chicago's main attractions.

（由 Google 翻译）从入住到离开，整个过程都令人印象深刻。客房现代舒适，设计精巧，设施齐全，工作休闲两相宜。员工热情周到，始终竭尽全力确保客人宾至如归，倍感贴心。 公共区域充满活力，维护良好；餐饮选择丰富多样，提供优质美食和热闹的氛围。酒店地理位置优越，方便前往附近的餐厅、商店和市中心景点。对于追求舒适、时尚和卓越服务的旅客而言，这里无疑是理想之选。 （原文） A truly impressive stay from beginning to end. The rooms are modern, comfortable, and thoughtfully designed, with amenities that make both work and relaxation easy. Staff members are attentive, upbeat, and consistently go out of their way to ensure guests feel welcome and well cared for. Common areas are vibrant yet well-maintained, and the dining options are excellent, offering quality food and a lively atmosphere. The location is especially convenient, with easy access to nearby restaurants, shops, and downtown attractions. An excellent choice for travelers seeking comfort, style, and outstanding service.

（由 Google 翻译）超棒的早午餐体验！我和男友在芝加哥旅行期间入住了维珍酒店，并在酒店餐厅享用了早午餐。食物美味可口，摆盘精美，餐厅氛围活力四射，时尚雅致。 服务人员热情周到，让整个用餐体验更加完美。我们尤其喜欢餐厅的现代设计和热闹氛围——是周末在芝加哥享用早午餐的理想之选。我们一定会再次光顾！ （原文） Great brunch experience! My boyfriend and I visited The Virgin Hotels Chicago during our trip and went for brunch at the hotel’s restaurant. The food was delicious, beautifully presented, and the atmosphere was vibrant and stylish. The staff was friendly and attentive, making the whole experience even better. We especially loved the modern design and the lively vibe of the place — perfect for a weekend brunch in the city. Definitely a spot we’d love to come back to!

（由 Google 翻译）房间是那种典型的“处女”风格，有点时髦，有点古怪，但仍然很有品味，也很舒适。和大多数市中心酒店一样，房间不大，但卧室区域与入口/更衣/浴室区域之间用推拉门隔开。这扇门非常贴心，因为我和妻子起床时间不一样。浴室/更衣区有独立的淋浴间和卫生间（奇怪的是，马桶水是热的。我靠在水箱上捡东西时，感觉水箱里全是热水。我一直没来得及问工作人员原因。），同时还留出了宽敞的更衣区，配备了洗手池、梳妆台和衣柜。 床很舒服，电视有很多频道，还预装了一些应用程序，可以观看自己喜欢的节目。 房间唯一的不足之处是只有咖啡，但只有一个烧水壶，没法自己煮咖啡。不过茶很好喝。 客房服务我只点了早餐，还不错。鸡蛋要30美元，但如果你不想穿衣服怎么办？ 酒店员工友好热情，乐于助人。 虽然不是我住过的最好的酒店，但如果咖啡的问题是我唯一的不满（楼下就有一家7-11便利店，我还能忍受）， 如果它还是维珍集团旗下的酒店，我会再次入住，但我听说它已经易主，即将更换业主。 （原文） Room had the usual "virgin" little bit hip, little bit odd but, still tasteful and comfortable. Like most downtown city hotels the room was small but, had a bedroom area separate from the entrance/ dressing/ bathroom part of the room divided by a sliding door. The door was a very nice touch being my wife and a had to wake up at different times. The bathroom/ dressing area had separate shower and toilet closets (odd fact, the toilet water was hot. Leaned against the tank to pick something up and felt the tank was filled with hot water. Never got around to asking the staff why that was.) while allowing for a large area dressing area complete with sink, make up table, and closets. The bed was comfy and the tv had a good amount of channels and preloaded apps so you could watch your own programming. The only strike I can give the room is there was coffee but, with just a kettle no way to make it. The tea was good though. Room service I only had breakfast but, it was fine. $30 for eggs but, what'cha gonna do if you don't want to get dressed? The hotel staff was friendly and helpful. Not the nicest hotel I've ever stayed in but, if that minor coffee issue is my only complaint (there was a 7-11 downstairs, I survived) I'd stay there again if it were staying a Virgin property but, I heard it was sold and changing owners soon