(Translated by Google) I had booked an appointment for photos at the store in Aarhus, but when I showed up, the store was closed, and no one had contacted me about it. I had to call them several times myself – without it being taken. After several attempts, I got hold of an employee who told me that there had been a mistake, but no apology was ever made. However, I was able to get an appointment right away.
The photo shoot itself went well, but afterwards I discovered that the wrong things were written on the receipt. I called and was told that it didn’t matter, because the right thing had been ordered, so I had to ask for a new receipt myself with what I had actually paid for – otherwise it would be my problem if there was a mistake on the product later. He first tried to explain that it was because a discount had been applied – but that wasn’t the case. I was also told that he knew that the wrong things had been written on the receipt – I’m surprised that they didn’t correct it right away.
I was told when I made the purchase that I would receive my order within 10-15 business days. When 15 business days had passed and I had not heard anything, I called to find out how far along the order was. I was told that I would be called later – but that did not happen. I called again a few days later and was told that I would be called by someone from Copenhagen who would have more information – but that did not happen either. I then got a hold of a woman from the store in Aarhus who was able to tell me that the order had been finished and should be shipped soon. A week later I also received a message from UPS that the package was on its way.
I then discovered another error, because my address was written incorrectly. I had not written my address myself, but had given it verbally when ordering in the store. I called Iris Galerie Aarhus again, and I got a hold of the same woman. She called Copenhagen and then informed me that the person had called UPS immediately.
A week later I was waiting for my package, which was supposed to be delivered that day. This time I called UPS myself, who told me that the address had not been changed. The package could not be delivered.
I called Iris Galerie in Aarhus again and got a number for the person in Copenhagen. I described the whole process and said that I did not think it had been okay. The person started by angrily telling me that UPS HAD been called. However, it sounded like it had only happened the day before I was supposed to receive my package. There was no regret about how the process had been. I therefore asked if he would acknowledge that the process had not been okay, and the answer was: "Some mistakes have been made, that much I can accept." I told him that – based on the repeated mistakes – I did not think it was fair that I should pay full price. However, he was not at all interested in accommodating me. The person sounded extremely irritable throughout the conversation, and he even laughed at me at one point.
It took 26 business days for me to receive my order. The only positive thing I have to say about my experience with Iris Galerie is that the female employee in Aarhus was welcoming and seemed interested in helping. The product was fine, but a bit blurry/grainy. It was definitely not worth the hassle or the money.
(Original)
Jeg havde booket en tid til billeder i butikken i Aarhus, men da jeg mødte op, var butikken lukket, og ingen havde kontaktet mig om det. Jeg måtte selv ringe til dem flere gange – uden at den blev taget. Efter op til flere forsøg fik jeg fat i en medarbejder, der fortalte, at der var sket en fejl, men der blev på intet tidspunkt undskyldt. Jeg kunne dog få en tid med det samme.
Selve billedtagningen gik fint, men efterfølgende opdagede jeg, at der stod forkerte ting på kvitteringen. Jeg ringede og fik at vide, at det ikke betød noget, for det rigtige var bestilt, så jeg måtte selv bede om at få en ny kvittering med det, jeg rent faktisk havde betalt for – ellers ville det jo være mit problem, hvis der senere var en fejl på produktet. Han prøvede først at forklare, at det var fordi der var lagt en rabat ind - det var dog ikke tilfældet. I øvrigt fik jeg at vide, at han godt vidste, at der var kommet forkerte ting på kvitteringen – det undrer mig, at man så ikke retter det med det samme.
Jeg fik at vide ved købet, at jeg ville modtage min bestilling indenfor 10-15 hverdage. Da der var gået 15 hverdage, og jeg intet havde hørt, ringede jeg for at høre, hvor langt bestillingen var. Jeg fik at vide, at jeg ville blive ringet op senere – det skete dog ikke. Jeg ringede igen nogle dage senere og fik at vide, at jeg ville blive ringet op af en person fra København, der skulle have nærmere information – det skete dog heller ikke. Jeg fik så fat i en kvinde fra butikken i Aarhus, der kunne fortælle mig, at bestillingen var færdigproduceret og burde blive sendt snart. En uges tid senere fik jeg da også besked fra UPS om, at pakken var på vej.
Herefter opdagede jeg endnu en fejl, for min adresse var skrevet forkert. Jeg havde ikke selv skrevet min adresse, men mundtligt givet den ved bestilling i butikken. Jeg ringede igen til Iris Galerie Aarhus, og jeg fik fat i den samme kvinde. Hun ringede til København og informerede mig derefter om, at vedkommende havde ringet til UPS med det samme.
En uges tid senere ventede jeg på min pakke, som skulle leveres den pågældende dag. Jeg ringede denne gang selv til UPS, der fortalte mig, at adressen ikke var blevet ændret. Pakken kunne derfor ikke leveres.
Jeg ringede igen til Iris Galerie i Aarhus og fik et nummer på vedkommende i København. Jeg beskrev hele forløbet og fortalte, at jeg ikke syntes, det havde været i orden. Vedkommende startede ud med vredt at fortælle mig, at der VAR blevet ringet til UPS. Det lød dog til, at det først var sket dagen før, jeg skulle modtage min pakke. Der var ingen beklagelse over, hvordan forløbet havde været. Jeg spurgte derfor, om han ville erkende, at forløbet ikke havde været i orden, og svaret var: "Der er da blevet lavet nogle fejl, så meget kan jeg gå med til." Jeg fortalte ham, at jeg – på baggrund af de gentagne fejl – ikke mente, at det var rimeligt, at jeg skulle betale fuld pris. Han var dog på ingen måde interesseret i at imødekomme mig. Vedkommende lød voldsomt irritabel under hele samtalen, og han grinede sågar af mig på et tidspunkt.
Der gik 26 hverdage, før jeg modtog min bestilling. Det eneste positive, jeg har at sige om min oplevelse med Iris Galerie, er, at den kvindelige medarbejder i Aarhus var imødekommende og virkede interesseret i at hjælpe. Produktet var fint, men lidt uskarpt/grynet. Det var bestemt hverken besværet eller pengene værd.