The 50 best hotels in Shinjuku

Great location for in the centre of the buzz with many cafés, restaurants and bars in the vicinity. 7 Eleven and cinema located within the building. A close walk to Shinjuku station, which has good metro and airport connectivity. The hotel is located in the heart of Kabukicho, the red light district; the lines of young women, strip club reps and touts weren't ideal and I may have felt uncomfortable if I was alone. Our room was on the 19th Floor and had a great view of the city. Despite the buzz at ground level, the room was quiet and our sleep undisturbed. Room was clean and, like many hotels in Tokyo, on the small side. It would've been good to be able to stow our suitcases away under the bed to save some space but the frame was too low. On the other hand, the bathroom was a great size, with both shower area and bath The room and bathroom had a lot of helpful amenities provided, including nightwear, slippers, ethernet and charging cables, shoe horn etc. Other items available free of charge, including an iron. Daily housekeeping if requested using magnetic signs on the outside of your door. Reception staff were helpful and the check in/check out processes were efficient.

The hotel is right in the heart of lively Shinjuku, about a 10-minute walk from the train station. Our room was cosy, clean, and had a lovely city view — we really appreciated the comfort after a long day out. Although the location is convenient, we found the area a bit too crowded. Next time, we’d love to stay somewhere a little quieter, but overall we had a pleasant stay here.

This is a 3.5 star rating. The hotel was clean, tidy and had good amenities like a coin wash and dryer. The location was in the heart of Shinjuku which is great and easy to find but with that comes a cost. Returning to the hotel in the evening you need to be ready for all Shinjuku will throw at you including some aggressive sales pitches in the street to see some x rated shows. It got tedious after a while getting shouted at in English as you try to navigate the streets after a long day to shows that you and your partner are definitely not going to be interested in. Rooms. Very small and really suitable for 1 person but 2 people with large suitcases felt like you were on top of each other a lot. It had a great bath, shower and comfortable bed and is definitely suitable for short stays. Staff were very friendly and helpful.

Perfect location to explore Shinjuku, easy 10 minute walk from train station. Hotel has the famed Godzilla head in top and theme is incorporated throughout hotel lobby, posters of all Godzilla movies plus fun displays. Only hotel guests allowed in lobby so easy to take photos of Godzilla close. They will offer you up to 3 hours of late check out for an additional fee but also hold your luggage until you’re ready to leave. We had room that overlooked Tokyo Kabukicho Tower so saw for free the concerts that are put with pop stars and movie filming! Bonus is you’ll never get lost as just look for Godzilla and 3D Cat which is 2 blocks away on Godzilla Street!

Absolutely beautiful hotel! A little more on the pricier side but worth it if you do spend the money. Stayed on the 16th floor with a nice little view. Night life is extremely fun but this is the red light district so keep in mind there are men and women trying to get you to come into their establishments. Overall the hotels staff is amazing and extremely professional. Let’s not forget the Godzilla head!!!!

​A Vibrant Stay at Hotel Gracery, Shinjuku (4 Nights) ​We stayed at the Hotel Gracery for 4 nights and thoroughly enjoyed its perfect location in the heart of Shinjuku – a lively and bustling area packed with restaurants and activities. ​The hotel itself is large and has a pleasant atmosphere. Our room was comfortable, although it is worth noting that the rooms are on the smaller side, especially when accommodating large suitcases. ​Further Notes: The bathroom is designed in a way that gives a distinctive "public bath" or "wet room" feel. A small point for improvement: it's a pity that the bath towels were not more luxurious and felt a little rough to the touch – an upgrade here would make the experience truly perfect. ​In summary: A winning location and a pleasant stay! Highly recommended for anyone looking to be right in the middle of all the action in Tokyo.

Overall good experience staying at Hotel Gracery (though the Godzilla statue was not open for close up viewing ....). The bed and pillows were good. Rooms had good area, curtains were great. Location was good. And ofc Godzilla. Some odd things in the room though: no hooks, bars or racks in the shower room to put clothes or towels on, too few outlets in the room (only 1 by beds), no nightstand table (this was odd.... gap between beds was empty, tho wall had an outlet), the room AC took a long time to cool down especially since it's off when out of the room... Overall good experience. But the hotel room itself was lacking in strange ways.

Our stay at the Park Hyatt Tokyo was memorable. The service was outstanding, staff were attentive, and always made us feel welcome. The room was on the smaller side, but it was very comfortable, spotless, and had an incredible view of the city. The design and details made it feel cozy and special, even without a lot of space. The hotel itself is beautiful, with a calm, elegant atmosphere. The restaurants and New York Grill & Bar are great, having a drink with the skyline view is a must. The location is excellent, Overall, Park Hyatt Tokyo combines luxury and hospitality.

This was the first stop on our honeymoon to Japan and Korea and it did not disappoint. The hotel is gorgeous and the views are incredible. They upgraded us and had gifts for us, which included champagne, flowers, and a framed photo of us. The service was the best of the hotels we were at. The room was spacious and had everything we needed. The gym is amazing, too. Would definitely recommend and would stay there again.

Staying as a Globalist at this property on points/SUA. Amazing service throughout my stay. Lots of pros, some cons. Do note the property is going through a big renovation after May 6, 2024 and not reopening for 18+ months. Staying in the lovely Park Suite, which has a dining table/4 chairs, and a living room area all in the same room, with another center round table with sofas and sofa seats. Japan hotels also have a huge list of items they can give to you complimentary which is really nice. Suite was a huge room, with a living room and a table to dine on. The bathroom was also huge with a tub, wall in shower, Dyson hairdryer, and nice Toto bidet. Breakfast was included for Globalists and it was outstanding. The service at the restaurant was amazing and had a wonderful selection. Where it shines is the room service was also included and presented really well. They were professional every morning and let us order anything off the menu, without even a bill to sign. The pool and fitness area were also really nice, and Globalists also got access to their spa. I did not spend that much time there, but it had nice views of the city.

I was fortunate to have a 2 night stay at the Park Hyatt Tokyo before it closed for renovations. Globalist and used a SUA for a park suite. The room was large with a separate living room and bedroom and had a view of Mt Fuji when clear. Service was very good and the staff went above and beyond helping me with my proposal. The hotel while dated was impeccably clean and well maintained. The highlight of the stay was using the facilities at the club on the Park every morning, best hotel gym and spa I've been in. Hopefully they can update the hotel without changing too much. I really appreciate everything the hotel did helping with my engagement.

Had been dreaming to stay a night here and had the chance as we celebrated my friends birthday. The staff were welcoming, warm and so helpful. The room was grand and comfortable and smelled like a dream. We had the opportunity to use a suite upgrade certificate and so glad we did. We were placed in the Park Suite King. Aesop amenities for the bathroom. Stocked bar and snacks (for a charge of course) but added to the atmosphere. The hotel is starting revocations and excited to return to see the hotel reborn. Also had dinner at New York Grill with amazing views and food.

The best ever! Incredible service and large perfect rooms. The most elegant, original, and perfect design. From the rooms to hallways and an unbelievable spa. Don’t listen to what anything negative anyone says, it’s the best if you want a unique hotel with insanely elegant design and fab service. Will never forget.

We stayed here in 2014 as a splurge at the end of a trip to Japan. The service, amenities, and attention were incredible. Worth every penny. Fast forward 5 years and we returned to Japan in 2019 for Christmas. Upon walking up, someone met us OUTSIDE, greeted us BY NAME, and thanked us for returning. We were blown away by the hospitality and genuineness of the staff. Once again our room was breathtaking and our stay was incredibly memorable. An amazing experience that I recommend to anyone going to Tokyo.

Feedback for Keio Plaza Hotel Tokyo – Premier Grand Stay We stayed at Keio Plaza Hotel for 11 days during our trip to Tokyo and chose the Premier Grand room with club lounge access. The package included breakfast, afternoon tea, and light snacks before dinner, which we thoroughly enjoyed. The hotel’s location was very convenient, with easy access to JR lines, making it a great base for exploring the city. While our overall experience was positive, there are a few areas where we felt the guest experience could be improved: 1. *Late Check-Out Experience* We requested a late check-out, as our transport was scheduled to arrive at 1:55 PM. While the standard check-out time is 11:00 AM, I asked for a short extension (up to 1:00 PM). However, I was informed this would incur an additional charge. Another staff member kindly offered that we could stay in the club lounge until 2:30 PM, which we appreciated. That said, we were repeatedly reminded that we were not allowed to consume any food during that time. While we understand the policy, the manner in which it was communicated felt unnecessarily pointed — being told multiple times made the experience feel less like a courtesy and more like a reprimand. For Premier Grand guests, a more tactful and considerate approach would go a long way in maintaining a sense of hospitality. 2. *Departure and Bell Service* When it was time to leave, we waited for the airport limousine bus with our luggage. Although our bags were returned to us, there was no assistance offered in handling them. At 1:50 PM, when our transport arrived, we noticed several bell staff present at the entrance, but no help or acknowledgment was extended, even though there were no other guests around at the time. While we’re certainly capable of managing our own bags, the lack of service at departure stood in stark contrast to the otherwise warm welcome at check-in. It left the experience feeling somewhat incomplete. Despite these points, we still had a pleasant stay and truly enjoyed the amenities, location, and comfort of the hotel. With some adjustments in guest service continuity, especially for Premier Grand guests, the experience could be elevated from good to truly excellent.

What a marvelous place. The staff here are very professional and helpful. We booked a superior king room on a grand premier floor. It was spacious, spotless, and beautifully appointed, with robes, slippers, L'Occitane products, Nespresso, and plentiful bath linens. The shower/tub area was spacious with excellent water pressure. Modern technology included control panel for lighting and black out blinds. Wi-Fi was adequate. Room service was available and reasonably priced. The room included breakfast buffet at three different restaurants within the hotel. The spread included both Japanese & western food choices and was extensive and delicious! Also included was access to two lounges open from 5:30p for free cocktails and appetizers with spectacular views and lovely ambiance. Access to (one of the many outlets of) Shinjuku station was immediately out the back of the hotel, connecting you to anywhere in Tokyo. The limousine bus going directly to HND airport picks up at the hotel so super convenient. Overall we loved this hotel and can't wait to stay here again.

I had the opportunity to stay in the more recently renovated rooms that are larger. I had no complaints as the service was great and our room was always clean. We stayed for a total of three weeks and the concierge went above and beyond for my wife. One in particular lady was Matsumoto who we would like to thank. There were many more others as well but I could not remember their names so my apologies. The hotel is a short walk to Shinjuku station and there is a 7 eleven in the building. We even used the free bus to Disneyland which was great. The front staff were great and my kid really liked sky plaza.

The hotel itself is beautiful, though it does feel a bit outdated. The customer service was excellent—staff were polite, professional, and always willing to help. However, a few of the other services could use some improvement. The laundry room, for example, operates on a first-come, first-served basis and can be paid with either coins or an IC card for cashless convenience. The machines wash and dry in one cycle, but if you don’t fill the clothes up to the standard line, they don’t dry properly. Even when used correctly, I found that clothes sometimes came out damp, which isn’t ideal—especially when you’re on vacation and end up staying up late just to finish laundry. The hotel also offers Yamato luggage delivery service, which is convenient, but it’s important to know that they only accept cash payments and require you to send your luggage at least two days before your flight or next hotel stay. There’s also a 30kg weight limit. On the plus side, there’s a 24/7 7-Eleven with an ATM located directly beneath the hotel, which makes grabbing snacks or essentials very easy. The location near the train station is also great for getting around Tokyo. Overall, this is an okay hotel—comfortable and convenient, but with a few areas that could use an update or better practicality for travelers.

Good hotel, feels fresh and bustling. The rooms are bigger than average for a hotel in Tokyo. It’s extremely western in style and amenities. Some qualms with the location. Shinjuku station is currently going through massive construction which adds another 5mins on your journey both in and out of the station (that is the best case scenario). This isn’t the fault of the hotel but honestly extremely bad that I wouldn’t stay here again until construction is done. The station is madness and when it’s busy it’s unbearable. Lots of restaurants, though on the weekend make sure to book. The Chinese one was absolutely amazing and affordable. We ate here twice (didn’t book ahead) There is a pool that’s outdoors and seasonally closed. Bit of an odd choice. Missing a sauna/onsen. Great views and amazing inclusion of the viewing floor with free coffee for hotel guests. Overall would stay again, but probably in the future.

Always a pleasant experience staying in Keio! It’s a drop-off and pick-up point for the Airport Limousine Bus, thus making the traveling experience far easier. The hotel is about 15-20 minutes from the Shinjuku station (and the rest of bustling Shinjuku). The view from our room was spectacular as we had a glimpse of Mt. Fuji and of the light show in the government building right beside Keio. The room was clean and spacious as the bed even had a pull-out even if the room was only booked for 2 guests. Toiletries were complete!

Was very optimistic about booking this hotel after having read some of the negative reviews. Stil, I took a chance as the location was perfect for Tokyo first timers. Can't believe any of the negative reviews. Arrived at the hotel and there are plenty of porters on hand to help with luggage. Check-in process easy and everything explained by the staff. Where to have breakfast etc. Proceed to the room and wow, nice size room plenty of space for luggage and cupboard space and drawers good. In room, they provide phone chargers for all types of charging. Glass bottles of water, slippers, pyjamas, Japanese style dressing gowns, safe, fridge, bedside Torch. Bathroom, Japanese heated seat toilet, you definitely feel like a king on the throne. Razors, Combs, cotton ear buds, hair bands, toothpaste, toothbrush. Breakfast at the restaurant very good, both Western and local cuisines on offer, egg chef to make fresh omelette or fried eggs.Pastry selection perfect. Train station entrance just yards from the hotel entrance, perfect connection to Shinjuku Train Station for all the connections. The hotel is walking distance to all the districts for shopping and dining. As long as you have googled where you want to eat, it's all close by. Unfortunately, the weather wasn't perfect and the hotel provides Umbrellas for you. So glad we stayed here, if ever in Tokyo again, will not stay anywhere else. 100% recommend to anyone.

Rooms were really small. Not a big issue with this but if you are with a family of 4 then you have to be careful. I find 2 adults and 1 child in the room a bit of a squeeze already. Hotel is in a very good location with less than 10 mins walk to shinjuku station where you have multiple train or bus connections. There is a subway link right beside hotel as well. If you are exploring the shinjuku, shibuya, harajuku belt, and/or using Haneda airport, this hotel's location will ease things for you

Have been staying in this same hotel every year for the past 10 years. Love the location and near to many trains station to take to other parts of Tokyo. There’s a family mart just opposite the hotel. Most trains station are just a few mins walk away depending which area you are going. Rooms are clean but small. Pillows are kind of small, one with beans and another normal cotton filled. Mirror has a built in heater so it doesn’t get fog up after a hot shower. Toilet bowls seats has heater as well which is nice when the room is cold. Staff are polite and are very attentive to anyone approaching the counter. The checkin has improved over the years. Getting more convenient. But the price has gone up significantly over the years. Still being more familiar to the place is more important than just the value.

I had a great stay at Centurion Hotel & Spa Ueno Station. The hotel is clean, well-maintained, and nicely designed. The room was comfortable and had everything I needed. The location is excellent, very convenient for getting around Tokyo. The staff were friendly, helpful, and spoke good English, which made everything easy. Overall, a very pleasant stay. I’d definitely come back!

Good Hotel in a Great Location 2nd stay in this great hotel. Overall nice room and amenities available at the lobby. Most importantly, the location is too good, walking distance to Shinjuku station and bus terminal, making travelling very convenient. Highly recommended.

This is one of the few places where English is not a problem. Most of the front desk personnel have been able to communicate very well in English. The room layout is kinda strange. The entrance doesn’t really have a spot for shoes or a bag so you have to place these at the table. There isn’t even a rack to put folded clothes or a hook to hang. They have hangers though. The location is really good. You come right out of the south exit and it’s just there. Pretty decent overall

Do not hesitate. If you are staying in the shinjuku area, hurry and book this hotel. Prices are very reasonable and ot is super clean and spacious for a Japan hotel. Many amenities offered in Lobby and the staff is great.

Excellent hotel, you'd have thought it was a 4* with all the toiletries they provided and the level of service. Rooms were small but to be expected in Tokyo, and we weren't exactly planning on spending much time in the room. This is such a great location to explore Tokyo as a first timer. Only downside for me was the breakfast as the food wasn't brilliant, but for the price you can't really complain.

Stayed for 8 nights in July 2025 Overall a great pick in my opinion it's the best priced room with good reviews and nice rooms I found in Shinjuku/Shibuya, Staff are nice and helpful, rooms are a decent size considering we're in Tokyo, the self serve coffee machine in the lobby is great I'll miss it, the only negative about staying here was the street its on, there's a lot of clubs/bars with promoters on the sidewalks everywhere you turn at night and will try to get you to come inside with them, I didn't feel like I was in danger or anything but just be aware of the African men standing around the same places on the sidewalks that try to get you in the clubs. Might not be the best for families. Of course this isn't a fault of the hotel though. If you're a people watcher like me ask for a room on the main street side, there's people out 24/7 and you see some very interesting unique individuals! 😁

More like a 3.5/5 but that’s not an option. The location is both great and horrible. It’s right on the edge of golden gai and is always loud. If you’re a light sleeper look elsewhere. Room was decent enough but felt very worn. The pillows were the worst in my two week stay in Japan by far. Way too thick so your neck was bent at an angle no matter how much I tried to break the pillow in. Bed and staff were good and location for walking around was great. Just the room and pillow quality was definitely not where it should be for the price and it is always loud making sleep hard to come by.

The staff were excellent and responsive. Their English was very good overall, which is a HUGE plus. The hotel rooms were clean. I opted for one of the larger rooms (2 twin beds) to err on the side of more space, and it was ample enough for two people. The location is a bit dicey. There are clubs, night clubs, and lots of bars. There were frequently drunk people on the street even in the morning. It's probably not the best location for a family stay, but for single or young people looking for a central place to access the action, it's perfect.

Good Hotel with a bit of luxury feel. Rooms are different sizes but overall good for Tokyo. Make sure you get room on Golden Gai side if you like it quiet or on the other side if you want a view of central Shinjuku (from higher floors) Minor cons: Sofa in room is nice but too big for the room size The touts in the street can be very annoying (for western men walking around alone).

Red Flag for Hygiene Standards. I requested a change of towels by placing the used ones in the bathtub but noticed the new ones had stains. I’ve attached a picture for reference. To be environmentally friendly, Citadines offers a water dispenser with only hot and cold options. However, dispensing hot water can be a bit challenging due to the safety lock button. It might be more convenient to provide room temperature water, which would be comfortable and suitable for both summer and winter seasons. Both instances are major negatives, which is a shame given easy access to the train station and plenty of good choices

When we heard this hotel was very near the Red light district, to say we were apprehensive! Anya’s one we entered the staff were very welcoming and the room is very good for the price in a major city, the hotel is 100m from one of the major shopping areas, it’s great to get bus and rail Good laundry facilities on the Seventh floor

Location is handy, for it is close to the main train station and surrounded by restaurants and shops. It can be noisy during nights. What we disliked is the room: despite the toilet was nice and had good services, the appearance of the carpet and furniture is worn, the space is very limited, and light very low and not too comfortable.

Great hotel with excellent staff and lounge. They handle some serious volume. There are tons of tourists here on the weekend. Great service by Saori who we saw daily at the lounge. Well spoken and professional helping my family go in. The lounge is spectacular and the breakfast food there is top notch. Rooms are comfortable and a bit cozy, but enough space to move around. Staff are extremely courteous and the bar in the front is stunning. Overall very satisfied with the stay here.

Hyatt Regency Tokyo is a hotel in a quieter part of Shinjuku next to Chuo park. The lobby is one of the most beautiful I’ve seen. My room met expectations for a 5-star hotel. I liked how there is a convenience store in the building. They offer a shuttle to Shinjuku station but I never used it, as it’s an easy enough walk through the tunnels down the avenue. Speaking of which, this isn’t the hotel’s fault, but I saw several people camping on the sidewalk with a large amount of stuff. I never felt endangered, but I was surprised to see homeless people in Tokyo, and next to a luxury hotel. Breakfast wasn’t included with my room. I paid for it once, which was expensive (it costs 5000 JPY) but justified given the size and quality of the buffet. They have a lot of vegetarian options and even gluten free bread. For a lower-budget option, I recommend the diner in the park across the street. There was an issue with my bill at check out, but Mr. Sato helped sort it out. The staff working here are really great.

The remodel is elegant and not just in the lobby. My suite is gorgeous. The architect is clearly talented. The service is above and beyond. The amenities are perfect and the location is quiet yet convenient. I'm not sure why anyone would give a bad review. People just seem bitter. Hotels in Asia are much more affordable than the west. Not sure why westerns are complaining. Thank you for making me feel at home and rested in a clean space.

We had a corner garden view room. Amazing views of Tokyo and Mount Fuji. The room was huge and so nice. Clean, pure luxury and great staff. They cannot do enough for you. Breakfast was another level of choice and service. They have robots too collecting dirty cutlery which is a fun touch. Also a free bus every 20 minutes to and from Shinjuku station which is a main station. A must stay hotel if you are going to Tokyo.

We have stayed here multiple times when traveling to Tokyo. It is a great hotel in a great location. It is close to a couple of the subway lines and a 12 minute walk to Shinjuku station. The rooms are spacious with a practical design. We stayed in a king room each time and this time the king room had been remodeled. The staff is extremely friendly and helpful with luggage needs. We will continue to stay with Hyatt when we are in Tokyo.

Great location. Very nice rooms. Maybe some of the older rooms are bot great, but the renovated rooms are really nice. Enjoyed my experience. The only odd thing is they have this odd rule that they refuse to give more than 2 keys for the adulrs- so my 15 year old didnt have a key and that caused some logistical issues.

Great hotel that is quiet and far from crowded places. The park view is great as Fujisan can be seen in the morning. Hotel has all the amenities, 7/11 in the basement and direct access to subway stations. Will definitely stay here again.

Hotel Century Southern Tower is at a prime location in the middle of Shinjuku, has a wonderfully helpful front desk staff and decently sized rooms! Mr. Daiki Yamada was so helpful to us during our medical surgery emergency and made sure we had an appointment and an interpreter upon our arrival. Even the hospital was very impressed by his work! Thank you so much Mr. Yamada!

We stayed here in a King-sized room for a week while vacationing in Tokyo. If you're interested in staying the Shinjuku neighborhood, this is a great location only steps from the Shinjuku Station (which is a hub for getting around the city) and short walk from the main shopping/nightlife areas, including Golden Gai. The hotel staff were friendly. The room was clean and I'd say mid-sized - not huge but roomy enough for two people to be comfortable for a week. We skipped the breakfast add on, but there's a ton of options on the nearby promenade and train station. There's a 7-11 and Shake Shake in the building, and a Starbucks close by. All around had a great stay here and would recommend for first-time or returning travelers to Tokyo.

The hotel rooms are reasonably spacious for Tokyo hotels, the location is Shinjuku is very convenient but for a 4-star hotel it lacks a pool, gym, laundry room. The service is severely lacking. They made mistakes with our account, they under charged us, asked us to pay the full amount again and told us they will refund the initial amount which would be credited to our account within 2 weeks. The hygiene of the rooms was not up to standard to a 4-star hotel either. There was hair in the coffee cups and on the towels. All in all, though our stay was comfortable the hotel did not meet our expectations. It’s more a 3-star hotel with rates of 4-star accommodation.

We really enjoyed our 5 day stay. The staff we interacted with were really friendly and efficient. The room was clean and well maintained. The only drawback for me as an older person was the shower is in the bath. I don't know if they have accessible rooms but next time we will ask. We had breakfast included and there was a huge selection of food on offer. We didn't eat at other times here. The hotel is super close to Shinjuku station, but navigating the station is another story 😃. Beware of friendly directions as you could end walking further than you need. Be aware that the reception in on floor 20. It wasn't clear to us when we arrived but we were tired and missed the signs. The hotel is close to lots of places to eat and shop. Note also that the hop on hop off bus stops right under the hotel. We have another stay booked before we head home to NZ. We will definitely stay here again on our next visit to Tokyo.

I loved this hotel very much, the view is absolutely beautiful, if you have a chance get the panoramic room, I could spend hours looking by the window, the rooms are spacious, comfortable, the bathroom super nice, a lot of Tech in the room. Breakfast wow fantastic. I wish it had a gym in place but other than that such an amazing hotel.

Location here is unbeatable. We stayed in a panoramic king and had an incredible view. Staff was kind and helpful. I thought the hotel breakfast was also excellent, with a wide variety of Western and Japanese breakfast options. I think we stopped in the 7-11 downstairs every night. Would recommend!

Very disappointed with my stay. No security: lifts to guest floors didn’t require a room card tap — anyone could access. Poor breakfast experience: limited selection, and waitress ignored our table even with empty plates while clearing others. Not attentive at all. Aircon wasn’t working. Staff gave us a small table fan as a “solution” and said we could only change rooms the next day. Manager initially refused to upgrade us despite available rooms, saying we could just “sleep for the night.” Asked front desk about nearby foot reflexology — they showed us a laminated map but wouldn’t give us a copy, only allowed us to take a photo. A hotel with multiple floors above an office can’t print a simple map? Pathetic. Room was stuffy. Staff behavior felt racist. Would never recommend this hotel and will NEVER come back again.

Stayed here for 3 nights and 4 days to explore the city, and everything was amazing — from the service and staff to the food and location. It’s about a 10–15 minute walk from the bustling city area, yet the hotel itself is in a quieter spot, which we really appreciated. There’s also convenient access to the station directly from B1, just a few minutes’ walk away. The room was spotless and exceptionally clean. Breakfast offered a wide selection, including delicious Japanese options. Room dining was excellent — the food was fresh, beautifully presented, and promptly served. The staff come from diverse backgrounds, making communication easy and welcoming. The view from our room was stunning, and we loved that the TV had Netflix, YouTube, and other streaming options. On our last day, I was pleasantly surprised with a thoughtful birthday gift from the hotel — such a lovely gesture! Overall, we were extremely satisfied with our stay and highly recommend this hotel. You truly get what you pay for.

Truly enjoyed my stay here. Beautiful rooms, the bathroom could use a little additional space, but it was very nice . LOVED the heated toilet seat! I wish I could pack that up and bring it back with me lol. Waly truly made the experience here so special! He is truly a light! Extremely friendly, helpful and knowledgeable. He gave us so many tips to fully take advantage of our stay! I hope everyone that stays here gets to encounter him!

Perfect! I have been a diamond member with Hilton for over 20 years and this is the best Hilton stay we have ever had. Waly and his team are on top of everything. We were greeted like royalty when we arrived and after a 24 hour travel day, we were suddenly refreshed and excited about our stay. Lounge is a 10 out 10. Especially when comparing to anything in the states. Gym and fitness center was top notch. Morning buffet was plentiful and EVERYTHING was hot and delicious! A good mixture of American and Japanese food. There wasn’t anything we asked of any of the staff that wasn’t immediately responded to. As most people are aware Japan is tops when it comes to customer service and respect. It’s nice to see that this hotel, not only lives up to that expectation but exceeds it. I truly can’t imagine anybody having a bad experience at this hotel. If you stay here seek out Waly and I am sure he will take care of you. Can’t wait to come back!

This is the worst hotel in Tokyo! I'm sure the rooms are nice and everything but the staff are just absolutely horrible every time I have a VIP in town and they stay here. I always have issues with the concierge and the parking people or whatever they're called. It's so frustrating. If I pull in to pick up somebody because they tell me they're going to come out at 2:00 and it's 2:04. These guys start complaining telling me to move the car in the parking downstairs even when they have eight empty parking spots right next to the entrance available. Then I got to argue with them for 5 minutes or 10 minutes until the VIP come out and then I tell them to tell the VIP what they told me and then they play all nice and pretend that it's okay but they do it every time. The last time I was there I went to drop off some stuff to some VIPs staying there and why I'm giving him the stuff and explaining to them, what it is etc. The girl comes up to me and says okay. You can move your car now. I've been there for a minute and 32 seconds. So I keep explaining and she comes back up and she says yes. Move your car now. These people are paying $5 $600 a night to stay at this hotel and they can't even have a pickup service or a drop-off service for over a minute waiting for them. If you stay in Tokyo, I do not recommend this hotel at all. I've not heard anything good about the staff and their customer service I can recommend 500 other hotels that are much better. Same price or even cheaper that you don't have to fight with the front every time you go. I've been there maybe 13 times and all 13 times. I've had an issue with the front people. When a client tells me they're coming out at 3:00 and I get there at 2:55 and they come down at 3:15. I've spent literally 20 minutes arguing with the front staff who pretend like. It's okay when they see the client. They're basically bullies.

Meet all expectations for a five star hotel. Staff responsive and knowledgeable. Appreciate the assistance Wally provided n the staff in the gym. Particularly the service is friendly, and all staff are responsive and knowledgeable and very polite n gracious. The hotel is very well maintained and luxurious in its appointment and design. Many convenience are available. The wellness center /gym is equipped with proper and well maintained Equipment n includes the gym an indoor swimming pool and a bath. The staff in the gym were very friendly and helpful. The hotel and surrounding are has excellent assortment of restaurants n two bars - nicelt appointed venues and excellent kitchens as well as a menu with good selections.

Absolutely outstanding hotel experience! From the moment we arrived, everything was handled with true professionalism. The hotel itself is spotless — the housekeeping team does an amazing job keeping both the rooms and common areas perfectly clean. The view from our room was breathtaking, and we especially enjoyed spending time in the Executive Lounge, which offered excellent food and drink choices throughout the day. Breakfast was another highlight, with a very broad selection that catered to every taste. What really stood out to us was how seriously the hotel took allergy precautions. The staff went above and beyond to ensure everything was safe, turning it into a very personal and professional experience that made me feel truly cared for. We received personal attention from both the restaurant manager and the chef, who made sure every detail was handled safely. Absolutely exceptional! The hotel bar is beautifully designed and a perfect spot to unwind in the evening. Even with a full hotel, all processes ran smoothly — nothing ever felt chaotic, which speaks to how well-managed this place is. Overall, a truly exceptional stay. Highly recommended for anyone looking for comfort, professionalism, and an unforgettable hotel experience.

The front desk staff was kind enough to upgrade my room. The lady at the concierge desk was extremely helpful, she assisted me in ordering a birthday cake. Overall I felt the staff at this hotel are all welcoming to guests compared to some other international hotels I’ve been in Tokyo. Location-wise it’s a 15 minute walk to Shinjuku main area (1500yen for a taxi) or you can use the station under the hotel to connect elsewhere. Hotel shuttle is available as well. Highly recommended! The breakfast is very good and the executive lounge has great views of the city

my rating for the hotel: 3.8/5 CONS: the room is TINY (ok if you’re traveling light) and the lighting sucks which is very overstimulating. a HUGE issue was the ventilation in the room: if felt very stuffy/humid and nothing was drying off for days. the room wifi doesn’t work or barely works, and if it does happen to work- it can only be accessed when you’re inside your room. there is no wifi in the lobby or hallways. i could barely open my luggage to grab a shirt or change. the bathroom is small and a squeeze (as a germaphobe i worried about my leg or clothes touching the toilet as i walk into the bathroom). doing my makeup and packing my luggage was hard as the lighting was very dim. the desk mirror they provided didn’t stand up good on its own which made it inconvenient to use. i found this hotel through tiktok and felt like it was a little overrated. PROS: there is so much to do next to the hotel. you can walk 10-15 mins to the more popular areas to shop and eat. the train station is a 7-10 mins walk & is convenient. the nightlife is good but it’s super crowded at all days of the week. you can take the train 20-25 mins to shibuya. there’s free extra amenities in the lobby for you to grab if you like. they give you 2 free water bottles everyday. there’s a scale in the lobby for you to weigh your luggage. there’s 3-4 vending machines in the lobby for snacks and drinks. not related to the hotel: be careful walking in the area/to the hotel because there are no sidewalks in the area and sometimes the cars sometimes speed by. the hotel is also located next to the red light district.

The Shinjuku Granbell Hotel is conveniently located in a central area, providing easy access to shops, restaurants, and public transport. However, the surrounding laneways occasionally had unpleasant odours from rubbish and spilled liquor from the previous night. We also noticed the presence of rats around the front entry area, which was concerning. While the hotel is situated near the red-light district, the area generally felt safe at all times. Our room was compact but well designed and equipped with the necessary amenities. The Wi-Fi connection, however, was noticeably slow compared to other hotels we stayed at in Japan. Service throughout our stay was excellent—staff were friendly, polite, and attentive. We tried the buffet breakfast on our first morning, which we found adequate and reasonably priced at 2,500 yen per person. Overall, while the hotel offers good service and a convenient location, certain environmental factors and the small room size mean we would likely choose alternative accommodation on our next visit to Tokyo.

Very conveniently located near the metro and Kabukicho - red light district but very safe. Mornings are super quiet and the evenings become a highlight in this area. The area has plenty of fun things to do and loads of delicious food options. The rooms are small for a standard double bed. We had difficulty laying out our suitcases so piled them on top of each other. Room amenities were great but we came one day to room not vacuumed and service done haphazardly. The reception staff were polite but paid more attention to Westerners. They all speak conversational English so language is not a barrier. They can arrange luggage transfers. There’s one communal microwave and a few vending machines with noodles n drinks varieties. The washing machines don’t dry very well so expect to spend $10 a load not $5. It’s also quite hard to get a turn. Takes 2 hours for a wash plus extra drying. Otherwise an okay hotel.

Rooms were very clean and comfortable. All front desk staff could speak English very well so if you do not know Japanese you will have no problem communicating with them. Staff were helpful and friendly. Breakfast on the 12th floor was very convenient as there are not many places open for breakfast in Japan. Location was about 10-15 minute walk from train stations (depending on which one you were going to.

We had a great stay! Stayed at a superior double room. The room was tiny, there were just a few hangers as closet space and one of our big suitcases had to be in the 'hallway' opposite to the bathroom door. We knew this beforehand tho. The bed was really good, we slept right through our jet lag :-p (7h later compared to our home country). Don't book the economy double for two persons unless you are small: that bed is between 120-140cm wide for 2 persons. This one was about 160. Room was clean. Breakfast was great and served with a view from the 12th floor (both continental and asian food provided), but only till 10am. The rooftopbar had a really nice atmosphere for a last drink at night! Location was great!! Near E metro line (4 minute walk). 10 minutes to Shinjuku station. Lively streets aroud the corner so the walk to Shinjuku centre (7 minutes) feels like 2 :).

Good location close to a station. In a more peaceful area of Shinjuku. The room we paid for was such great value for money. Very spacious. The space was very clean. They gave us a free bottle of wine. Which we did not have but still a great gesture. You get two packets of bath salts for the bath. The shavers were of good quality compared to other hotels. Even supplying shaving cream. The roof top bar had a good view on our level with great drinks and service. No table fee either if you’re staying at the hotel.

This is located by the red light district so just know that. Other than that, we looooved it. It’s a great location with lots of food and things to do around. The room is small but with everything you neeed. The rooftop bar is fun. Their coffee is really good as well. I would 100% come back and stay here!

My family and I chose this hotel based on the great reviews and location of the hotel to the train station. I checked into the hotel on 10/3, check in process was fine, but I was surprised there was only two elevators for 14 floors and that there was only full service cleaning every third day. First thing I did was grab some quick food from the McDonalds that was steps away from the hotel, then went back to the room and started to wipe everything down. It’s something I always do no matter where I stay. I am truly shocked this hotel has any positive reviews. This whole hotel needs a renovation. It is not well maintained. The bathrooms are outdated and smell. I wiped down the sink and it was pretty dirty, but the thing that truly gave me the ick was the dirty comforter and pile of old contact lenses above one of the beds. A family member found a wad of hair in their shower, and another family member’s room walls were dirty. The staff was extremely apologetic and offered to upgrade to a suite at no extra charge, but if the room I booked was dirty, I had zero confidence that any other room there was clean. We were able to get a full refund and booked a different hotel in Ginza. This hotel needs full service cleaning every day, and in desperate need of renovation to the rooms, especially the bathrooms.

A Perfect Stay in Shinjuku in July— Thanks to Saki! From the moment I arrived at JR Kyushu Hotel Blossom Shinjuku, I felt truly welcomed and a huge part of that was thanks to Saki, the shining star of the front desk team. Her kindness, professionalism, and attention to detail made my stay far better than I could’ve hoped for. Whether it was helping with directions, offering thoughtful local recommendations, or just greeting me each day with a warm smile, Saki elevated the entire experience. She made me feel not just like a guest, but like a valued part of the hotel community. The hotel itself is spotless, peaceful, and ideally located just steps from Shinjuku Station. But it’s the people and especially Saki, who made it truly memorable. I can’t wait to return, and I hope Saki is there when I do. ありがとうございました — thank you for everything!

Room was clean and equipped with a hairdryer, an electric kettle, a humidifier, and a mini-fridge. Slippers and other toilet amenities were available too. Drinking water machine outside on every floor, so no bottled waters given. Stable complementary wifi. Strong air-conditioning. Water flow from both tap and shower was hot enough. Slightly bigger (18m²) than typical Japanese hotel rooms (i.e. 12-13m²). You could fit 2-3 big suitcases in the aisle area. The hotel practises eco-cleaning which means they only come deep-cleaning your room every 3 days unless requested by guests. Great location. Subway station exit locates just minutes away. A convenience store is found right next to hotel. Plenty of restaurant options nearby. No gym though.

Great location, just 7 mins walk from Shinjuku train and bus station. Staff are very efficient and well-trained. Cleanliness in the room can be improved, there were some hairs in the bathroom. The bed is quite comfortable.

I found the price for a night on a pricey side given the room I’ve got. 350usd for a room where you need to get water in a pitcher from a corridor water dispenser is a bit rough. The sink that requires you to push the lever to let the water drain open is not convenient and the room amenities in terms of space is more of a budget hotel. The location is good though and the breakfast is OK

A bit disappointed by the service at the front desk. One of our luggage was lost, I had to insist a lot to get help and assistance. Breakfast is the best point (continental and good Japanese dishes). Japanese employees are very kind. You do not have to bring back your tray. This hotel is too expensive

The hotel location was perfect for us and our friends, staff was very helpful and friendly with dinner, airport shuttle suggestions. The room type we chose with the corner bathtub was probably our favorite hotel room layout ever. Great stay! Thank you Blossom!

I'm actually still at the Kimpton but had to write this review now because I'm so impressed with the hotel staff who are all super helpful, friendly and very competent. For example, yesterday, I asked the front desk with help getting a taxi in the morning. They were extremely solicitous and organized the taxi for me. Due to the traffic pattern outside of the hotel, my taxi arrived on the other side of the street. One of the staff actually walked us across the street to the taxi and made sure that the driver knew our destination. First class service. The hotel also hosts a Social Hour every evening with complimentary wine and canapés - a nice event made extra special by the friendly and positive attitude of the staff!

I cannot express the great service and hospitality this hotel exudes. The staff is exceptional. Alex the concierge went way above to provide my husband & I a wonderful vacation. The breakfast is superb, the roof top bar made great Long Island iced teas, housekeeping kept out room clean and stocked. The kindness and concern from all staff made us want to stay forever. Congratulations to every staff member for their heartfelt service they delivered every day.

We enjoyed our stay very much. Our room was well designed, immaculate, and the view of the Tokyo skyline dynamically beautiful. The entire staff were wonderful. Helpful, friendly, and accommodating. But our favorite people were I Wayan and Risa in the Jones Cafe. Our day began with the best coffee from Risa and the warmest greeting and wonderful smile and service from I Wayan. Such a lovely start to the day.

I’ve stayed at a LOT of hotels around the world and the Kimpton Shinjuku is honestly one of the best. The rooms are large for Tokyo (pics of a Superior Twin Room), well organized with lots of space for luggage, everything is new. The beds are comfy, the rooms were ultra clean and the towels were so fluffy! The location is amazing - a 15 min walk to Shinjuku Station, which is basically the heart of Tokyo. It allowed us to get all over the city relatively quickly and cheaply. Staff was friendly and all spoke perfect English too. The gym is well equipped for basic cardio or workouts and the rooms come with a yoga mat. My only note would be the breakfast was nice but really really overpriced - $50 a person for a small simple breakfast is nuts given the cost of food in Japan. Overall would recommend this to friends and I will absolutely stay again.

We ate at the cafe and had an amazing breakfast before our flight. Iwayan was our server and spoke great English. He was so kind and even gave us some recommendations of other places to see in Japan on our next trip. 10/10 would recommend. Thank you Iwayan for your hospitality!

The hotel is very nice ammenity and design wise, but the staff here is why I'm writing this review. They were amazing and because of them I would go back to this hotel during my next trip. A week before we arrived I asked about transportation to and from Narita airport and they sent me a very helpful PDF in english on various modes of transportation I could use publically and then the hotel's. A few days later I asked if there was a bakery near by they could recommend that I could use because 2 of our guests were having birthdays during our overnight stay. I learned they make cakes in house at their bakery which is great, but they also delivered those cakes to our room the night we got there. Unexpectedly when we got breakfast the next morning at their in house restaurant, they brought out fresh fruit with chocolate bars that said "happy birthday" and sang happy birthday at our table. My girlfriend's family members speak Chinese and very little english, and the staff was so sweet both the night we got in and the next morning to ask how to say things like "happy birthday" and other phrases in Chinese. To me they went above and beyond for me and my guests. Two names I got who were a big help (but this is not all inclusive!): Nabin Itani and Michiru Motobe,

The room was excellent but the staff and service were outstanding. Make sure you visit The Jones for a drinks and snacks - Iwayan and Shunta were very friendly and welcoming. They made the best Chai Latte I have ever had!

We had a great 2 nights stay here. Nice location for us, really easy access to Hibiya line and Ginza line. All the staffs are kind and helpful, exceptional service. Guest room is spacious and well designed, and the tokyo tower view is spectacular. Food quality was good, delicious. Really enjoyed our time here and will definitely come back to here again.

Room: Stayed in the Sky Suite, amazing view of Tokyo Tower with no blockage at all. Room is spacious and beautifully designed. Love the B&O sound system. Service: Very good. Staff are polite, everything handled smoothly and efficiently. Restaurant: Had dinner at Tavern and the Sushi, both were excellent with great service. Also visited the rooftop bar, Leo was such a delight, very professional and friendly. Location: Great location in Toranomon Hills, easy access to anywhere in Tokyo. The hotel has opened for quite a while but is super well maintained. Andaz has its perks but still The UB would be my favourite hotel at Toranomon Hills because of their impeccable service.

We stayed 4 nights and it was lovely. I enjoyed the gym and pool. The room was spacious and the service was fantastic. We had breakfast every morning and it was delicious and seemed to have high quality ingredients, lots of options as well. It was a little difficult navigating to the hotel, especially on the first day. The subway station was about a 5 minute walk and i appreciated that it wasn’t in the smack of town. Made it quieter. Everything was high quality down to the hair dryer they offered - I will definitely be staying again when I visit Tokyo.

Absolutely incredible service. I accidentally lost my ring during my stay, and the staff went above and beyond to locate it and return it to me. Their attentiveness and kindness were truly on another level. From the warm greetings to the thoughtful follow-up, every interaction felt genuine and personal. The hotel itself is beautiful, but it’s the people who make it truly exceptional. Highly recommend Andaz Tokyo — they define what real hospitality means.

What a wonderful experience at the Andaz. Stayed here only for a night. Booked through Hyatt Rewards, 40,000 points for a King Bedroom and to our surprise, the hotel generously upgraded us for no charge to a 2 bed room suite on the 47th floor. The hotel and rooms are beautifully designed, perfectly appointed artwork, furniture and design. Staff are helpful and warm from the moment you walk into the 1st floor bellman station to the guidance to the 52nd floor lobby to check in. Breath taking views from our room and any room since the hotel occupies the top floors. You don't need to fight for a time to go to Shibuya Sky because your room is just as high. You can see Tokyo Tower from some of the public spaces. Hotel and area are very quiet and quaint compared to the rest of Tokyo. Nestled inside a business forward area versus a tourist forward area like Shinjuku, Ginza or Shibuya. There is a near by train ride, but you are not off the main Yamamote line. Tokyo Station is less than 10 minutes away by taxi/uber.

Arriving with no expectations, I was wonderfully surprised. The reception is on the 51st floor, and to reach the rooms you take a different set of elevators—plus there's a hidden elevator to the rooftop... it all adds to the unique atmosphere. The hotel is of a high standard, both in terms of service and overall quality. Cleanliness, room amenities, spaciousness – everything was a big plus. Breakfasts were strictly European, but everything was very tasty. Personally, I missed a touch of local cuisine, though the quality was impeccable. The drinks at the rooftop bar were delicious, with an added surprise – a waiter who served us in Polish. The afternoon treats in the lobby were another pleasant experience. The staff’s attention to guest comfort is definitely one of the hotel’s strong points. According to my child, the pool was also top-notch. Thank you for a lovely family stay – we’ll be back if the opportunity arises. PS, the view of Tokyo Tower – simply priceles

The Andaz Tokyo Toranomon Hills is not just a hotel — it’s a living gallery that captures Japan’s artistic soul through contemporary design. Every corner reflects thoughtful craftsmanship and cultural storytelling, where tradition and modernity coexist seamlessly. The aesthetic journey begins the moment you step inside. The warm interplay of walnut wood, bronze accents, and washi paper textures creates a calm yet sophisticated atmosphere. Each material feels intentional, speaking to Japanese minimalism and the art of restraint. Even the elevators are transformed into installations — featuring intricate three-dimensional washi artworks by Tetsuya Nagata, inspired by traditional wooden molds used in wagashi making. Throughout the public spaces, natural light and handcrafted details invite quiet appreciation. The lobby’s “Infinite Universe” wood mosaic by Shigemitsu Kotaka anchors the space, while subtle lighting enhances the organic textures of stone and paper. Guest rooms continue the dialogue between nature and design, framed by panoramic city views that turn Tokyo’s skyline into a living canvas. Deep soaking tubs and clean architectural lines further echo the Japanese philosophy of balance and renewal. What makes Andaz Tokyo special is its authenticity. The collaboration with local artisans ensures the space isn’t just beautiful — it’s meaningful. Every element has a story, from the handcrafted kumiko patterns to the rooftop bar inspired by traditional teahouses. For art and design lovers, Andaz Tokyo is a masterpiece of sensory and cultural harmony. It’s a place where you don’t just stay — you experience Tokyo through light, texture, and craftsmanship.

Our stay at the Mandarin Oriental Tokyo was absolutely unreal. From the moment we arrived, every detail was perfectly thought out. The level of service, the atmosphere, and the genuine care shown by the staff made this experience truly exceptional. A heartfelt thank you to Valentina and Chikana Kigami, who both went above and beyond to make our stay extra special. Their warmth, professionalism, and attention to detail truly stood out and made us feel so welcome. The hotel is incredibly lucky to have them on the team! From the breathtaking city views to the flawless service and thoughtful touches throughout, everything about this stay exceeded our expectations. We can’t wait to come back, it was truly a five-star experience in every way.

My friends and I enjoyed afternoon tea service here on Halloween and it was an absolutely luxurious and magical experience. I've been to many afternoon tea services around the world and this one was easily the best I've ever been to. The ambiance was beautiful, the staff was incredibly polite and attentive, and the tea offerings were delicious and varied. The Halloween theming on the pastries was particularly adorable!! What blew me away most of all, however, was how thoroughly the staff attended to my specific dietary restrictions. I was contacted well in advance, my exact restrictions were noted and clarified, and a completely alternative tower was custom made for me. Completely unrelated to the tea service, I had to make an unexpected health-related request, which was immediately and thoroughly accommodated with the utmost respect and kindness. I truly was not expecting this degree of service, especially as I was not a guest of the hotel, and I was so touched! I highly recommend the afternoon tea service and I hope to stay in this lovely establishment the next time I visit Tokyo :)

Ahh I really wanted to like this hotel, I would give it a 3.5/5 if possible tbf. Stayed here for 7 nights. Biggest callout was definitely the service which was hit or miss. For example the french (?) gentleman who usually answered our room service calls is amazing! You'd think he owned the restaurant with how attentive and charming he was. But other staff could seem disinterested, and average, not what you'd expect from a MO in asia which are known for high class service. Random example: the woman who sat us at breakfast one morning forced my gf to go change her shoes (out of the hotel provided slippers) due to "safety" despite other guests wearing the same slippers at the buffett. Room was decent, okay size but for the tier of hotel and the price it was just average. Dated finishes, a single sink and inefficient use of space compared to somewhere of similar price like The Peninsula. Great views from the 36th floor really was the saving grace for an average room. The special Halloween themed high tea was great, which actually let us leave on a high note. Idk.. the place was nice but if we didn't get a big discount due to their 20 yr anniversary our room would've been over $1500 a night which to me is crazy. For similar price I'd 100% say stay at The Peninsula, or try one of the Four Seasons properties.

From the moment we arrived we had a 5 star experience. We booked the MO on our way out of Japan after two weeks of touring around the country for our 15 year wedding anniversary. This was our final treat on a wonderful trip. Right when we checked in we were escorted to our room, shortly after were brought a tray of fresh fruit that felt so personal and thoughtful. That evening we had a couples massage with full use of the spa beforehand. The spa was gorgeous with views that no words could do justice. The massages were phenomenal with the utmost attention to the details provided and care to make sure we were comfortable and felt relaxed. This was one of the best spa experiences we’ve have ever had. Once our spa treatment was over we didn’t have anything planned for dinner as we had been traveling all day, however, the spa called down to one of the restaurants to get us a last minute reservation to Senses (which was delicious). We had such a relaxing evening and slept lake a baby in such comfortable beds. The following day we had afternoon tea in the lounge that I had previously booked. The front desk held our bags while we enjoyed tea, as we were headed to the airport shortly after. Afternoon tea was a whole experience, with a wonderful presentation. The staff is friendly, accommodating, and helpful in every way. None other compares. Wonderful experience.

The most beautiful hotel with top views in Tokyo, when I first arrived, I really liked their lobby, it was clean, fragrant, and magnificent. Their rooms are also big and I got a very clean room and the bathroom was magnificent. It feels like it's not enough if I only stay here for 3 days 🥹....the food in their restaurant has no failed products, everything is delicious until I'm addicted. They deserve to be called a 5-star and luxurious hotel in Tokyo.

The facility is outstanding. Not at the level of the Aman but not far off. Amenities in the room are excellent. Having the blinds open automatically when the front door to the room opens and allowing one to lift both lids of the Toto would increase the score to a 9. Service and responsiveness is classic for Japan. At least 70 percent of ALL staff go the extra mile for your guests. Given the turnover in your staff, this is a very high number. The head of food and beverage, Moritz, the head concierge (from India), and the GM (from France) are accessible on the property all the time. I owned a chain of boutique restaurants for twenty years. These are the kind of señior management which make a good hotel great. Housekeeping gets a 10. Several of the ladies at breakfast get a 10+ for their consistent ability to deal with troublesome and annoying guests. Front desk could smile a bit more. Breakfast is top of class. The ability of the staff to handle an overloaded rush is admirable. The food rocks. Downstairs in reception is another 10. They got us into cabs and gave directions without prompting. Very good "look" for the hotel both with respect to guests and visitors.

This Mandarin Oriental is beautifully maintained. The service is top notch. Though it doesn’t offer full scale Japanese breakfast like other hotels I have stayed in Tokyo, its breakfast still is good. The view from our room was not the greatest because the tall buildings around, but the view from the lady’s spa is spectacular. The guest room itself is very spacious, and I liked its soothing nature color tone and its bamboo floor. The neighborhood around the hotel is nice and peaceful with department stores and rows of restaurants, very nice to walk. The Sushi Shin restaurant inside the hotel is highly recommended as well.

​My stay at the Conrad Tokyo was absolutely fantastic, largely thanks to the world-class service. The staff were incredibly attentive and professional, but a few individuals truly made our experience special. ​A perfect example was the wonderful service from Mayumi and Asako. I had received a Conrad bear from a previous stay in Osaka and messaged to ask if the Tokyo location had a similar one. Mayumi responded right away and had the Tokyo version delivered to my room. Later, after I sent a thank you photo, Asako and the team surprised me with one more! It was a completely unexpected and charming gesture that made me feel so welcome. A huge thank you to both of them for making my stay so memorable! ​The facilities are top-notch. The room was spacious, modern, and impeccably clean, with breathtaking views of the city skyline and Tokyo Bay. The gym and spa are excellent, providing a perfect way to unwind after a day of exploring. ​The location is also a huge plus. While it feels serene and exclusive, it's incredibly convenient, being located right next to Shiodome station. This made getting around Tokyo a breeze. ​I can't recommend the Conrad Tokyo enough. It's a perfect blend of luxury and comfort, with a level of personalized service that is truly special.

We had an absolutely fantastic and memorable stay. Each time we returned to the hotel after exploring the city, it truly felt like coming home. Everyone was incredibly welcoming and friendly. Monica in the Executive Lounge was especially kind and attentive, and Peter at the front desk made us feel genuinely cared for. We couldn’t have asked for a better visit. Breakfasts were excellent… high quality, very tasty, and lots of variety. Also, all the amenities were top notch and our son in particular enjoyed the fully equipped gym. The location is convenient to public transit, though a bit removed from most points of interest. That said, Ginza is within walking distance, which was very convenient.

Truly outstanding experience. Received a fantastic suite upgrade—status definitely respected! A huge bonus: Liverpool FC was staying here! What an event for my kid! ​We had a small issue with smoke from the air cooler, but the service was incredible. They immediately brought an air purifier, and the main manager checked on us personally. ​Great suite, great service, great memories. I will absolutely return.

Outstanding 5 night stay at Conrad Tokyo as Hilton Diamond member. Received complimentary upgrade from Bay View King to Bay View Suite. Great hotel, but staff made the stay even better. In house food and beverage was very good, from morning buffet to executive lounge to Chinese restaurant - all were solid. The lobby bar on the 28th floor was a great place to relax and listen to live music. In ~15 seatings throughout the hotel, only one time did we not get a window table, and we never had to ask. Assistant GM Hiroya Peter is best in the business, he welcomed us from check-in and kept track of us for the entire stay making sure we had an outstanding stay. Shout out to the Conceirge team for all the recommendations, directions and securing us the best two seats at PST. And the fitness, pool and spa facilities were top notch, had an absolutely perfect two hour spa treatment. Overall, one of the best hotels in the world. Highly recommend Conrad Tokyo for any world travelers.

We frequent a lot of luxury hotel brands but this place absolutely blew us away! We decided to stay at Conrad Tokyo for 2 days for our anniversary staycation and the level of service, included amenities, as well as the food were all top notch. My wife absolutely loved her time here I’ve never seen her this satisfied compared to our stay at other luxury hotels. Special shoutout to Amika who made sure our stay here was as amazing as possible, thank you! If there was any regrets it is that we did not reserve an extra night and we would have if it wasn’t for our tight schedule. We will be coming back.

All I can say is wow. I had the most phenomenal stay during my time at Conrad Tokyo. From check-in, you are greeted by the most welcoming attentive employees. As a Diamond member, the woman who greeted me told me that I could check in at the Executive Lounge, but I opted to check in in the lobby. I was promptly given all of the information that I needed for my stay and informed that I had been upgraded to a room with the Bay View. The room is absolutely breathtaking and you could tell how meticulously thought out every detail of the room and the amenities were. I traveled solo but it would be an excellent size for up to three guests. I want to give a special shoutout to the turndown service - it was perfect in every way. Pajamas on the bed, water on the bedside tables, all of your products placed meticulously on a towel in the bathroom, peaceful spa music playing, and most importantly, a new bear each night! I stayed in October and got a special Halloween bear. The Executive Lounge was a true highlight, mostly due to the service. The people are truly excellent there and are extremely attentive. I will say that the food is not extremely memorable in the lounge, but I did enjoy breakfast, particularly the uni eggs and lobster omelet! I think the lobster omelet was truly spectacular, but that can also be found in the regular breakfast dining, which has a lot more options generally. I had dinner at Collage one of my nights with an 8 or 9 course meal. It was an exceptional meal that you can tell a lot of thought was put into. The service was also impeccable! I highly recommend for something a little more alternative. It was definitely French/Japanese fusion. The day that I had to leave was truly a sad day. I am already planning my next trip to Japan and lining up as much possible time to stay at Conrad Tokyo.

We had an incredible stay here, for a very special occasion. Impeccable service. Rooms are very well appointed and quiet. Beautiful property with everything well laid out. Excellent restaurant options with gorgeous views. One of my favorite Hilton properties, in all aspects you would expect from a 5 star property.

We really enjoyed our stay! The room itself was small but very clean and comfortable, more suitable for a solo traveller. The lobby has an assortment of toiletries that were lovely, especially the hair care. It’s about a 15 min walk from the hubbub of Shinjuku which we quite liked actually because it was so quiet there, but if you’re looking for an area with night life and action then you might prefer staying a tad further East.

It was by far the best hotel I’ve stayed at in Tokyo. They had a really neat tidy and calm lobby with the second floor being check in. They also had free amenities with things like toothbrushes , little tubes on skin care and so much more. There toilets and showers and whole room was neat and tidy . We got free slippers that we could take. They also had a clear minibar sheet so I could instantly tell what was free and what I had to pay for. Overall everything was really good. Really advise :p

Best hotel we stayed at during our 9-day trip to Japan. We’re a family of three and got a room with two full beds plus a small kids’ bed — perfect setup. The room was compact but comfortable, and the bathroom was surprisingly spacious for Tokyo. The front desk staff were very friendly and helpful. Having a 24-hour 7-Eleven inside the hotel was a lifesaver for late-night jetlegs with our 6-year-old. The lobby was lovely, with cute Halloween decorations and plenty of free amenities to grab anytime. Great location too — quiet area but just a short walk to the station. We even walked to the nearby park and all the way to Shibuya on our first day. Highly recommend this hotel, especially for families with kids.

The hotel is very clean and looks new. The staff were very helpful and friendly. The rooms are very tiny, barely there is a space to walk, there is one chair but it is useless with the way it is positioned. The batheoom is nearly with the same size od the room with a shower and full size bathtub, which should have been cancelled and added it's area to have some space to the room, in my opinion. The Mattresses were good, but the bellows were not at all for me. Location is in a very quiet area with like 5 minutes walk from metro station exit and 20 minuates walk from Shinjuku main station. A huge LED TV in the room with only one channel that is not Japanese speaking and though it supposed to have a smart mobile mirroring function, but I couldn't link mine whatever I did. The All day dining coffee "Hearth" was excellent with many japanese and international options. Many coffee shops and restaurants were just in a walking distance. The 7/11 convenience store in the hotel is 24/7 and very convenient.

I had a great stay at Daiwa Roynet Hotel Shinjuku! The location is excellent , in a lovely neighborhood, just about 8 minutes’ walk from the metro and close to the main Shinjuku area. The hotel is very clean and beautifully decorated, with a modern and comfortable atmosphere. The room size was surprisingly good for Tokyo standards, and everything was well-maintained and thoughtfully designed. Staff were polite and helpful throughout my stay. Overall, a wonderful experience .I’d definitely stay here again!

Overall clean, professional, and great Tokyo location to get around to different areas. There's a 7-11 and Family Mart in the building proper. It was excellent to come back to a very comfy bed and all TOTO fitted bathroom after long days of touring around. The breakfast buffet is on-point providing both Japanese and Western options and, of course, delicious mini-souffle pancakes. Easy to get veg and protein fill since it's so easy to carb out everywhere else.

Wonderful staff, they helped me retrieve an item I left behind in another hotel. The property is well maintained and convenient. It is a short 5 min walk to the Marunouchi subway line There is a 7-11 connected to the hotel - you can take the elevator down to it without having to leave the building

This hotel is outstanding - traditional values with modern amenities. Everything is perfect from the comfort of the rooms to the courteous and attentive staff. We've stayed here a couple of times and recommend staying in a room with access to the club lounge. The breakfast specials in the club lounge are sublime! The hotel location is perfect - above a metro station and just next to the Imperial Gardens. The. views from the hotel rooms are amazing.

My husband and I are currently staying here (3 nights in of an 11 night stay). The hotel itself is gorgeous, much more impressive than the website led me to expect. The staff is extremely friendly, helpful, and accommodating. And the location sits on top of FIVE convenient train lines. We have a gorgeous little patio overlooking the park. The gym is fantastic (lots of Techno Gym equipment). And housekeeping is on point. This is a wonderful hotel, and I can't recommend it enough. What a treat to stay here!

My stay at the Palace Hotel Tokyo has been nothing short of exceptional. The atmosphere here embodies a true sense of Zen, calm, balanced, and deeply soothing to the soul. Every moment within this space feels intentionally designed to restore clarity and peace. The staff’s professionalism and warmth elevate the experience even further. Each interaction is thoughtful and graceful, reflecting a standard of hospitality that feels both genuinely kind and impeccably polished. There is a quiet luxury that defines this hotel, understated yet profoundly elegant. It is the kind of place that reminds you what true hospitality means, where every detail and every gesture seems to align perfectly. Having traveled extensively, I can say that my time at the Palace Hotel Tokyo stands among the most memorable stays I have experienced anywhere in the world. It is one of those rare places that leaves a lasting imprint, not just for its beauty, but for the serenity it brings to those who spend time within its walls.

Best service I've experienced anywhere in the world. The hotel is beautiful and elegant, though not much different than many western 5 star hotels. Where they are head and shoulders above the rest is in their service. Everywhere you go there are multiple employees willing to help in every way you need and they are impeccably trained in doing it right. If you request something to your room (for example extra towels) they arrive in minutes. Their friendliness and hospitality are unmatched. I stay here every time I visit Tokyo.

Our recent stay at The Palace Hotel Tokyo was truly outstanding in almost every regard. The rooms are spacious, beautifully designed, and impeccably maintained, with wonderful views that perfectly reflect the serene yet refined character of the property. The breakfast buffet is flawless – one of the best we have experienced in Japan – with outstanding product quality, presentation, and service. A particular highlight of our stay was the exceptional concierge team. Their dedication, professionalism, and genuine willingness to assist went far beyond expectations. Traveling with a family that included a baby while wanting to enjoy Tokyo’s finest gastronomy proved to be a considerable challenge. Yet, thanks to the extraordinary efforts of the Palace concierge team, we were able to secure reservations at some of the city’s best and hardest-to-book restaurants. Without their support, those dining experiences would not have been possible. There are, however, two aspects that could be improved. The early closing times of the restaurants and bars can feel somewhat restrictive for international guests accustomed to more flexible late-night options. More importantly, the spa and sauna facilities do not meet the standards one would expect from a hotel of this caliber. The amenities are modest compared to other international luxury hotels, and the additional charge for in-house guests is surprising, even disappointing, given the already substantial room rates. Overall, the Palace Hotel Tokyo remains one of the most elegant and well-managed hotels in the city — a place defined by understated luxury, exceptional staff, and a deep sense of hospitality. With minor adjustments to the spa policy and opening hours, it could easily reach absolute perfection.

Upon our arrival at the beautiful Palace Hotel, we were greeted by amazing hosts that made us feel welcomed and valued. Our check in went exceptionally well and we were taken to our beautiful room that amazing views of palace and other scenery around us. Daily, our domestic engineers (maid service ) made sure we had everything we needed and more! I believe love is in the details and truly appreciated that they paid attention to specific needs we had and met them all. Breakfast was our favorite meal of the day and we had dinner elsewhere. Lastly, we were thankful for all the hospitality throughout the duration of our stay from all the staff members! They all gave with such pure hearts and we were thankful for each and every one of them! 🫶🏽

We just finished 3 nights at the Palace Hotel and what an incredible stay it was! Beautiful room, spacious and with a balcony over looking the spectacualr moat and Imperial Palace. The staff were warm, friendly and helpful. We ordered the japanese breakfast through their in room dining service which was well presented and delicious. We also had drinks and food at the lobby lounge which was all class! All round, the service (omotenshai), room, ammenties, and location was top notch. Could not fault Palace Hotel Tokyo! We will be back!

We had a wonderful 3 night stay as a couple with a 10 months baby. Starting from arrival to the end of the trip, the Peninsula Tokyo has exceeded our expectations. Every little detail of the experience is curated and thought out, making sure to answer every need of the guests. The concierge service was phenomenal.. They've helped us reserve and coordinate multiple services and restaurants prior to our arrival, making sure all of the details are figured out for us and communicating everything in detail. The room service was great, offering amazing food options for babies (unseasoned and healthy) and high restaurant quality options for adults. The Lobby restaurant was out of this world, while the food is great, the staff made our 10 months old feel like a first class citizen, catering to her every need/want. The spa experience was really great. The location is amazing, very walkable but also far away from the Tokyo craziness. I can't say a single bad word about the entire stay, 10/10 would recommend and will surely come back again.

Great hotel! We only stayed for one night but had a lovely visit. The views from the rooftop bar (Peter: the bar) are amazing though as you would expect, the place is very busy in the evenings. Breakfast was a little hectic but the staff are so friendly and attentive that it doesn't detract from the experience too much. The hotel's location is perfect and who doesn't fall in love with the vintage Rolls Royce parked at the front of the hotel? The bell-staff / doormen were super friendly and helpful. The rooms were comfortable and met our needs, even if they surprisingly felt a little dated. The beds are very comfortable!

I had a fantastic stay at The Peninsula Tokyo! The location is perfect, with easy access to major tourist attractions. The rooms are well-appointed, offering both comfort and luxury. The staff was friendly and incredibly accommodating, making my experience even more enjoyable. Highly recommend for anyone visiting Tokyo!

First time guests at Peninsula Tokyo. We stayed for 3 nights. The room is spacious by Japan standards. Fantastic location in Ginza. Walkable everywhere. Tons of restaurants and shopping nearby. I like the feeling of coming back to a quiet and calm place after a busy tiring day out. The bed and pillows were so comfortable. I like the spacious double-sink bathroom and walk-in wardrobe with vanity table. The service is impeccable. There's always someone at the main entrance to welcome you and help with getting taxi. Ever ready to answer any questions or render help in any way, time or manner. The early check-in and late check-out is a bonus especially if you have odd flight times. Peninsula Tokyo is truly a 5-star experience. So impressed. Will return.

One of the most spectacular hotels worldwide. The Peninsula Tokyo’s attention to service and tradition are unmatched. We stayed here for five nights recently and it was one of the highlights of our trip to Japan. The food, amenities, rooms; everything was fantastic. There is so much to say, too much actually, about the greatness and spectacularity of the Peninsula. In fact, I would say it is the best Peninsula property out of all of them, by far — that’s saying a lot. We look forward to visiting Japan again soon, and certainly when in Tokyo we will stay here.

Very underrated hotel in Tokyo. Stayed here for over 25 days across 2 trips. Service is top notch even for Asia. Rooms are a little dated but timeless so it’s fine. Best thing about them is the layout and size is great, the separate walk in closet that doubles as a makeup/vanity is perfect for my spouse. You can pay double their nightly price and get an inferior experience in Tokyo.

The best 5-star hotel, everything is worthy of being called a 5-star. Even if there were 6 stars, I would give it to this hotel, because why?? Because the room is clean, there is no dirt whatsoever, the bathtub is good, the room view is beautiful, the restaurant has delicious food, their staff are friendly, in short, it is suitable to be recommended.

Best to avoid. High cost and low service level, especially at the reception. Even as a platinum guest the experience was totally below expected. No club lounge and no free breakfast for Platinum, room upgrades just to next tier, never to a suite. I understand this is hotel policy but does not mean it makes any sense, plus the service too sucks. Not sure why one should be paying so much money to stay at this place. The staff at the reception needs coaching in service, hard to imagine this in Japan but here we are. The breakfast has limited option. 3 types of eggs are 3 different main dish options..scrambled, omelette and fried is three different main course option to give you the illusion of choice. Most top hotels (even 4 star) would just give you egg any style as one single option. Such a limited breakfast spread for a high end property, very underwhelming. If you are willing to spend this much, go to other 5 star properties. This one is all brand and no value.

Afternoon Tea at The Ritz-Carlton (Business Use Review) Positives ・The overall quality of both food and beverages was excellent. Everything tasted refined and well-prepared, with beautiful presentation. ・The tea selection was diverse and paired nicely with the dishes. ・Although I did not confirm the actual price, if the cost were around 6,000 JPY per person, it would feel like good value for the experience. It is likely higher in reality, but still justifiable considering the quality. Areas for Improvement ・The iced tea served at the beginning was noticeably inconsistent. The color and appearance varied so much between glasses that they looked like completely different teas. Some were rich and well-balanced, while others looked pale and watered down, almost as if ice had already melted. When we asked if they were the same tea, the staff simply replied, “Yes, it’s the same,” without offering any explanation or adjustment, even after we mentioned how weak it was. ・Service quality was inconsistent. For example, while we were still enjoying baked goods and naturally wanted something to drink, three out of four cups were taken away. This made the experience less smooth, even though most of the service overall was pleasant. Note: The attached photos do not represent the full selection of items served. They show dishes specifically prepared for guests with egg and milk allergies

I don’t get it. I’ve always wanted to stay at a Ritz Carlton and now that I’ve done it I don’t get it. I’ve stayed at many different properties in many different countries and I can’t tell difference between a Ritz and say, JW Marriott. In fact, I’d put JW above the Ritz. As a Marriott Platinum Elite member you don’t get any benefits (breakfast, Lounge.) That’s fine, but the service overall and rooms are quite average. This is shocking considering this hotel is in Japan, where even lower end properties have superb. I typically make sure not to write a review immediately after a poor customer experience (there were a couple at this property) but now that I’ve had time to contemplate the overall experience I’d still say…I just done get it. There are many other brands out there that will give you better experience (and certainly better value)

We had a wonderful stay at the hotel about a week ago. The views are breath-taking from above the 45th floor where all the rooms are... The service was excellent - special shoutout to the breakfast crew as not only was the spread amazing between the Japanese and western options but also the service was top-notch and both at the restaurant and throughout the hotel the staff could not have been more kind or hospitable. The room was also spacious and comfortable.

This was the worst experience I've had at this hotel. I requested prepayment upon check-in, and they accommodated it. However, the next day, when I returned from breakfast, I was told I had an outstanding bill and was denied entry. I was made to wait 15 minutes at the entrance before being kicked out. I've stayed at Ritz-Carlton hotels in Japan, except for the one in Kyoto, but this was the first time I've ever experienced something like this. We were the only ones who weren't offered a welcome drink. Maybe they didn't like our Versace clothes because we had children with us, or maybe they thought we looked poor. It was a terrible surprise. I think only wealthy people should stay here. It was especially disappointing, especially since it was a hotel where a friend of mine used to work.

My wife and I had the pleasure of dining at the hotel's Japanese Restaurant a few days ago. It was a true delight, the sushi and other dishes were exquisite. Above all - our Sushi Chef Kojima Hirofumi was just amazing: he is a true professional, with a wonderful attitude, excellent English and we had a wonderful experience thanks to him. Much appreciated! Daniel S, Israel.

It's not suitable to be called a 5 star, the room is dirty, there was a strand of hair on my bed, even though I haven't slept in it, and there were flies on the food at breakfast, it was very dirty, the food didn't taste good. The staff are also not friendly at all, they only win because the view from the room is good, the rest is just ordinary, not interesting. Still inferior to Mandarin Oriental 😌

We just returned from a fantastic stay. From start to finish, everything was perfect. The Staff: A special shout-out to Lin at the front desk! She welcomed us with a warm smile, arranged a great high floor room with the view, but the biggest surprise was the room arrangement with bottle of wine for my birthday. Amazing experience !!! The entire team was always cheerful and eager to help. The Room: We stayed in a Standard Double Room, 2024 renovated. with a City View. It was spotlessly clean, and the bed was incredibly comfortable. Room was a little smaller, but its standard for Tokyo, Japan. Location: You simply can't beat the location. It's a 3- minute walk from the Shinjuku Station that was great for daily commuting but also arrival by Narita Exp.. The area is amazing. Vibrant with lot of restaurants, bars and great night life. Still, no noise felt in hotel although its literally across the road from the first bars / restaurants. Location is just fantastic !!!! Amenities:as usual. The safe in our room was a bit small for a large laptop, but that was our only very minor observation. Very good buffet breakfast offered. No need to look further.

This hotel is in a fantastic location, right next to the station and perfectly positioned in the heart of Shinjuku. It’s incredibly convenient for getting around Tokyo, whether you’re exploring the city’s shopping, nightlife, or restaurants. The accessibility alone makes it a great choice for anyone visiting. The facilities are modern, clean, and well maintained. While the rooms are on the smaller side, that’s completely normal for Tokyo, and they’ve made excellent use of the space. Everything is thoughtfully designed, comfortable, and very functional, making the stay enjoyable and hassle-free. One of the standout features for me was the lobby amenities. I loved the selection of complimentary items available — from face masks and sunscreen to hair wax and other handy toiletries. It’s such a nice touch and really shows how much attention is given to guest comfort and convenience. Overall, this hotel offers great value for money, with an unbeatable location and everything you need for a comfortable stay in Tokyo. I’d definitely recommend it to anyone looking for a clean, efficient, and well-located base while exploring the city.

Compared to other hotels, the room size was actually a good size for a basic double bed room. It has a double bed which was more than adequate for my spouse and me, it had a two person seat with a small table, plenty of outlets and USB A ports for charging our electronics. There is also great storage under the bed. TV was good size and had most streaming services, Netflix, Apple TV, Prime, etc. And the bathroom was clean and about the size of a cruise ship bathroom with a tub for soaking. No microwave oven, but they provided two bottles of water per day and a mini fridge. But there was no place to unpack our suitcases. There is one large drawer in the seat in the room, but not nearly big enough for two people. So you do have to live out of your suitcase, but other hotel rooms in the area are even smaller and of course you can reserve a larger room for an additional cost. That said, we loved our stay at the Shinjuku Prince Hotel and would recommend it to others and would stay there again. The location is perfect, lots of food options, tons of shopping, close to a major train station!! It is next to a train station but we were on a high floor (18F) so was not a problem. We did not choose the breakfast buffet option, but did try it one morning and it was excellent! Eggs were cooked to perfection (scrambled lightly and fluffy), they had miso soup, grilled mackerel which was delicious, sausages, steamed rice, fresh fruit, good coffee, tea, juice, toast and pastries in an all you can eat buffet! Lastly, the service here is most definitely up to Japanese standards. Were were greeted everyone were excited or entered the hotel, the concierge desk goes above and beyond, all employees take a lot of pride in their work! Thank you Prince hotels for a lovely stay in Tokyo, Shinjuku!! Ja Mata!

During my travel to Japan I stayed two times in the hotel. Everything went as expected, even better since the staff took into consideration our request to have a high floor to enjoy the views. Despite we had a misunderstanding regarding the price our second reservation, the staff was able to solve the situation even offering us a room upgrade. The location is perfect and the cleanliness outstanding. Special remark to the staff specially Omi who made the check in a smooth process and explained us all needed to enjoy our stay.

Kinda wish that the rooms were a little bigger but still a great room. Friendly staff both at reception desk and other staff we met. The reception desk were very kind to let us check in an hour early since the room was ready at no extra charge. The reception that helped us out was Hashiba Chi. She was extremely helpful and understanding. I am very grateful that she helped us out to check in early even though we did not request it. I hope she has a wonderful day.

The hotel is amazing! Check-in was a breeze, and I loved that you earn points for your stay to use at the hotel’s vending machines, shop, or restaurant. The concierge was fantastic, and the entire place felt modern, bright, and spotless. Being right next to Shinjuku Station made it super easy to get anywhere in Tokyo.

Loved this hotel so much we are planning another trip and will stay here. I am huge on customer service and the services were excellent. Every day we were met with a smile. The staff was helpful in meeting our needs. We dined in the rooftop restaurant and had breakfast daily and everything was always delicious. It is located in the perfect location for a first time visitor. We were literally around the corner from the train station and in walking distance to every store and restaurants you can imagine. Loved this hotel!

Overall, a nice stay! The hotel is well located, about a 30 minute walk to the city center, and the area is quiet. The rooms are a decent size and comfortable. They also offer Yamato luggage delivery services, which made traveling a lot easier. The only downside was the housekeeping policy. The listing says daily housekeeping, but upon arrival, we were told it’s only done every 3 days. During our 5 day stay, the room was cleaned only once, which feels a bit insufficient for the price and for a higher end hotel. It would be better if they were upfront about it. Otherwise, everything else was great!

Hotel is located in a great area with a nice park just across the street. The staff are lovely, the rooms are clean and reasonably sound proofed. However there’s no free WiFi at the hotel which is so strange as lots of public areas around Tokyo have free WiFi and it’s cheap. The temperature control in the rooms doesn’t seem to be able to be adjusted either. You can change the desired temperature but nothing really happens.

Upscale and quiet area of Shinjuku across from a park. Great ambiance! The lobby vibe; music, large table and seating with power, the multicultural guests, and the BAKERY with vegan options make The Knot a win. The staff is friendly, attentive and helpful. Rooms, even the Superior queen, are TINY but immaculate. Despite this, I'd stay at the Knot over and over again! Recommend.

great hotel. we were at this hotel for 4 days and it's a very nice spot. the bakery and the restaurant downstairs make the lobby very lively. the rooms are very cozy, and perfectly sized. I highly recommend!

Tiny room. Hear the footsteps from upstairs. Only one side table. Tiny bathroom. Too far from any station. Would not recommend. Stayed at Via Prime Inn Akasaka for $30 USD more per night and with a fantastic onsen. Good bakery downstairs though.

This is very much a "three star" hotel. The website's pictures are misleading. The rooms are VERY small, which is to be expected of Tokyo, but feel more cramped than other hotels in Tokyo of comparable price. The rooms are also not very sound-proofed. You can hear conversations of people walking down the hallway. The amenities are ok. There is laundry in the hotel but only 3 machines, and they can only handle small loads of laundry at a time otherwise you will require repeated loads to dry your clothes.

Good vibes at the lobby, but too far from the Shinjiuku station(20 mins by foot). There’s a nice western style bakery, and very good service at the reception but the bathroom can feel cheap for the price we payed and we did not like that the room was not clean every day.

Front desk service was okay. A small glitch. The room rate we paid included breakfast but the receptionist told us breakfast was not included. Took a while to tell us there was a system error. Laundry machine is in the room. This is very good for a longer stay in Japan. Breakfast was good. Offered a selection of Japanese and western style food. Will definitely consider this hotel for next visit.

The location is very good and the hotel is clean. However, during our 4-night stay there was no cleaning service provided — only towel exchange and bin emptying. Rooms get humid quickly if the humidifier isn’t used. Extra services such as early check-in (even by just one hour), bottled water, or room cleaning all come with additional charges. At around €200 per night, we expected more standard services, at least by European hotel standards. Overall, good location and cleanliness, but the value did not fully meet our expectations.

We stayed with our kids in this hotel for 6 nights, and used 2 rooms. The rooms are clean and large enough. There is a washing machine and dryer in each room, which is a great bonus. There is also a small kitchenette (with electric stove, and microwave). The bathroom (in both rooms) had a slight smell of mold which was a bit annoying. The stuff were all young and very welcoming but a bit clueless about restaurants and general info. Location wise, it is about 10-15 minutes calm walk from Shibuya station. Not too bad. Overall, other than the bathroom smell, experience was good.

Great stay overall - good location near the station with a convenience store right across. Room layout is also a lot better than other hotels we’ve stayed at in Shinjuku, really optimising the small space allocated. For example, it was somehow able to accommodate a free-to-use washing machine (detergent also provided), great for doing post-yakiniku-bbq laundry. Downside is that room cleaning isn’t provided unless you stay for more than 6 nights - they’ll only change towels and empty trash bins at most but we were ok with this. Teabags and basic amenities like cotton buds and facial cotton are also provided for free, which you can help yourself to in the hotel lobby.

We loved our stay at this hotel. The rooms were amazing. Quiet, convenient, clean. We had a twin room and found it rather spacious. Especially loved the dining table and make up table with bright lights. Washer dryer was the reason for our choice of hotel and it did not disappoint. Staffs were efficient, polite and always helpful.

Semi Double not recommended for solo travelers or couples. The room is extremely small and the cleaning is not up to Japanese standards. Toilet was dirty. Shower curtain was grimy. Desk was sticky. Bed is extra saggy. A very unfortunate place to stay. It is more like a 2 star motel. I tried to cancel the remaining nights for a 5 night stay but I was unable to do so. I recommend avoiding this hotel.

Location of this hotel is excellent very close to train station, shops and restaurants. The room is a good size for a Tokyo hotel room, bathroom is spacious and always clean, there is a microwave, ironing board and washer/dryer in the room which is very handy for longer stay. Breakfast next door at the bar has a very good selection. Front desk people are very helpful & provided us with umbrellas when it was raining. Overall a very comfortable stay highly recommend!

Most staff are very helpful & friendly. Convenience store on street. Nice hot spring bath. Some organic foods in breakfast! I found it a noisy when sleeping at times, mostly due to the baseball nets on the street, and youngsters late at night. Only 1 elevator for 14 floors. Overall a nice place to stay!

During our visit to Japan we expected this hotel to be the worst, but to our surprise - it was the best. The room was clean and cozy, TV was working without issues, wifi was quick and in-addition many services like laundry, ironing and different kind of pillows were easy to access. Not to mention the vast selection of food to grab before the day and free drinks during evening hours. Despite its small size - It was great, really. Not as overcrowded as other hotels are and we loved it.

My home away from home. Clean and comfy rooms, the bed is one of the most comfortable beds I have ever slept in and I travel lots as I am a flight attendant. Breakfast is delicious, with a wide range of pastries hot items and drinks. Staff is superb. I have visited many times and I am so looking forward to returning next week.

Very comfortable and well located hotel. Slightly small room, so using your suitcase is tricky. Apart from that it was fine, and reasonably good value for Tokyo. The breakfast was fine. It's in an excellent location, near central train stations, shops and loads of bats and restaurants.

I have stayed here more than 20 times. The service is exceptional. All staff are friendly and polite. There are cons like the room is small and there is only one elevator, however they provide good breakfast/service/cleanliness. I like here

great value. Everything was clean and tidy. The room is small, but the bed mattress was good and decent size for two, theres a small desk, the bathroom has good size and all very clean. We had never had bead pillows, but we liked them a lot. We are used to walking and found the location very convenient. Staff is very friendly and the breakfast is very, very good (if you like japanese cuisine), one of the best buffet breakfasts Ive had, even comparing with 4 and 5 star hotels

We stayed here for 7 days in Tokyo and although we were in the middle of Kabukicho, we had absolutely 0 issues or problems during our stay. The staff were so nice and friendly and the hotel room was very clean. We LOVED the free breakfast buffet and I think this was probably one of my favorite parts of my Japan trip. There was soooo much variety and I loved the traditional Japanese breakfast options they had, like the raw egg on rice and yakisoba.

We stayed three nights at this hotel and were absolutely delighted with our experience. The hotel is modern, stylish, and very comfortable. Our room was beautiful, spotless, and offered a fantastic view over Tokyo. All the staff were incredibly kind, helpful, and attentive – their hospitality truly made us feel welcome. The location is perfect if you enjoy Shinjuku – right in the heart of the action, with everything easily accessible. We truly enjoyed our stay and would choose this hotel again. A big thank-you to the wonderful team for making our time there so perfect!

Oustanding hotel in the heart of Shinjuku, Tokyo, Japan. We stayed for 5 days and this was truly the heart of Shinjuku. Easily can roll downstairs and right into the heart of the fun. Big shopping, lots of food restaurants and vendors, and walking distance to all the major train lines. We had a fabulous time in Japan and we felt so great coming home each night, showering, and enjoying the relaxation of our rooms!! And we had the Tokyo skyline to ourselves up on the 28th floor. Another major perk for this hotel, it is very modern, feels very lavish, price was not too bad, and the breakfast buffet that is included in the price was oustanding !!!! Our favorite breakfast the entire trip. Packed with fresh local fruit, western breakfast, but also local Japanese style breakfast, udon noodle bar, remen bar, rice car, and any dish on the menu!!!! Coffees bar and juice bar. And soooo much love from the staff. Everyone was oustanding. 10 out of 10, highly recommend. Thank you for the icing on the hotel cake for our Japan trip!!!

My fav hotel in Tokyo! Super convenient for travelers with lots of luggage, as there’s an airport limousine bus stop right downstairs the hotel. We were upgraded to the Garden Suite, which has an amazing view. The hotel staff, Haru, spoke excellent English and greeted us politely upon check-in. There was a washing machine in the room — such a great feature for travelers like us who had been in Japan for several days. The only downside was the breakfast: the menu was almost the same every day, and each guest could only order one à la carte item. P.S. We loved the scent of the laundry detergent and softener provided with the washing machine! Could you please tell us what brand they are?

My stay was absolutely wonderful! The room was spotless and spacious, with an incredible view that made every morning feel special. The breakfast was excellent there was such a great variety, but the highlight for me was the pumpkin French toast, which was simply amazing! What truly made the experience unforgettable, though, was the staff. Their kindness, professionalism, and genuine care for guests really stood out. Every interaction felt warm and sincere, and they went above and beyond to make sure everything was perfect. I can’t recommend this place highly enough a truly 5-star experience from start to finish!

Amazing stay! Definitely our favorite hotel during our trip to Japan. Our room was beautiful and had the best view. The pictures don’t do it justice. They even gave us gifts for our one year anniversary and my birthday. The service was also amazing, and the restaurant and spa were great as well. There’s also an airport limousine bus that conveniently picks you up and drops you off in front of the hotel. It’s right in the heart of Shinjuku with plenty around and the train station is walking distance. Would recommend this hotel to everyone!

Flawless Tokyo base: views, service, convenience I spent a week at Hotel Groove Shinjuku (A PARKROYAL Hotel) and it exceeded my high expectations. As a startup CEO from Singapore, I value efficiency: this hotel delivers. It’s in Shinjuku’s tallest tower with jaw-dropping skyline views, steps to subway/JR and ~15–20 min by taxi to most meetings. Best of all, the Airport Limousine Bus from Haneda/Narita stops right at the building—zero luggage schlepping. Room: large by Tokyo standards, quiet, spotless, and chic. Plenty of space to roll out a yoga mat for morning stretches; excellent rain shower/bidet and quality amenities. Wi-Fi is fast; soundproofing is superb. Service: genuinely outstanding. The team arranged early check-in after an overnight flight, delivered an iron in minutes, and, as a GHA Discovery member, I was upgraded and granted 4pm late checkout—benefits honored without fuss. Dining: JAM17 breakfast is excellent with many high-protein options; coffee is strong. Dinner was equally good—don’t miss the ultra-light tiramisu—and there’s even a separate gelato shop on site. Notes: there’s no gym or pool, but the room space made daily workouts easy, and the elevator transfer to the sky lobby becomes second nature after day one. Bottom line: modern, calm, and incredibly convenient—an oasis above the city. A perfect mix of luxury and efficiency; I’ll happily return on every Tokyo trip.

Hotel Groove Shinjuku is located in the heart of Kabukicho and on floors 17 - 38 of Tokyu Kabukicho Tower. Check-in and check out process were very smooth. All of the staff were very friendly ,polite and helpful. The hotel interiors are very unique, which perfectly matches name "Hotel Groove". Breakfast was great. There is no gym and swimming pool at the hotel. We would like to express our special thanks to Mr. Aria Fujitake who accompanied us during breakfast and provided excellent service. We would love to stay again at Hotel Groove if we ever visit Shinjuku again because of its very convenient location and great service 🙂

We arrived at La'gent Hotel in the middle of the night and were greeted by a friendly front-desk clerk. The first room he assigned to us smelled like cigarette smoke and was very small and dark. Fortunately the manager was still on duty and agreed to reassign us to a lovely luxury twin room for a small additional nightly fee. The room was spacious, clean, and the futon-style bedding was extremely comfortable. Many room amenities were offered including pajamas and all the toiletries that you could need. The location is a very busy one that literally never sleeps. But we couldn't hear any outside noises in our room. We would stay here again!

Stayed at La’gent in Shinjuku and had a great experience overall. The staff was very friendly and welcoming, and the rooms were clean, though on the smaller side (as expected in Tokyo). What I especially liked was the location—just a few blocks away from the busy heart of Shinjuku, so it was easy to get to everything while still being in a quieter spot.

I stayed here over a year ago and still remember how kind Mr. Nguyen (the hotel staff ) was. After we checked out, he helped us rush to catch our bus. I had accidentally left a new handbag at the hotel, and he ran after us to return it. Truly thoughtful and impressive service. Thank you, Nguyen!

Room is ok. Location is great near train station. Near any kind of restaurant and sushi bar Andy kind of food. Night life is ok. The bar inside the hotel is ok. Looks like the old guy doesn’t want us to order more drinks. 😂 Pay as you drink.

Great location, just on the outskirts of the hustle and bustle of Shinjuku. Small rooms, but to be expected. Clean room every 2nd day. On site bar was great with cheap drinks between 3 and 6pm. 10 minute walking distance to 3 different train stations. 85 minutes to the airport.

The staff in this place is absolutely amazing. They all speak good English, and they are extremely helpful! I asked for help with a restaurant booking, where the only booking option was calling the restaurant. The staff called the restaurant for me, and made the reservation for me. Then called me in my room to tell me what time they could make the reservation. I also had to add another day to my stay, and they helped me with that too even though I booked the extra night through a third party, they arranged it so I could stay in the same room. Breakfast is decent, rooms are nice, but the staff is what makes this place special. Location: The location is really good too. Walking distance to Golden Gai, and most nightlife in Shinjuku. There is a Family Mart just down the street for snacks, and you can pick up free amenities in the lobby. I enjoyed my stay very much, and this will be my preferred hotel in Shinjuku in the future!

Deep in the middle of kabukicho. 5 min walk to everything Ni-chome and Kabukicho has to offer (and that's a lot of craziness). The hotel staff was amazing, room cleaning is every other day, if you need more towels, just ask the front desk. The mattresses are Japanese style... So they're stiff as hell but that's to be expected if you're not staying at an American brand (i.e. Hilton etc). Price was good for how busy it was. This ain't an "hourly" hotel, so it was good for families. Internet is god awful slow though. Would come back for the value. Paid $130/night for the Queen bed room.

Came here during daytime to check out these one-of-a-kind famous narrow alleys lined with cozy tiny bars and restaurants. We picked one which had a cute Fatty Zoo Cat stuffed doll at door front. Lady staff was super friendly, we had a few drinks and really enjoyed the intimate atmosphere. It was not busy when we went but night scene would totally be different vibe. Worth a visit.

Golden-Gai is such an iconic spot in Tokyo. I’ve been here so many times and always find a new little micro bar to try – it’s fun and full of atmosphere. Yes, there are a lot of tourists these days, but locals still come too. Most places have a service charge, which I think is totally fair. These are tiny bars run by individuals, and if we want places like this to survive, we should support them. It’s a special little corner of Tokyo that really deserves it.

Plan to visit to experience the Golden Gai ? If you are a fan of tight spaces and pocket size bars, this is the place for you. Some bars even have a no-cover charge welcome signs to attract customers. There's a bar for everyone - American style, Asian style, Hard Rock Metal Heads, Laid back style, etc. etc. Walkable distance from Shinjuku Metro Station, this area is a part of the Tokyo night life. Pretty safe area this.

Everything is pretty full and you can expect to pay a cover charge for most spots. Was looking forward to doing a couple bars here, as I remember this from my last Tokyo trip, but ended up disappointed. Likely because I knew better this time. There are way better spots to find little bars or izakayas. Come here to check it out, but don’t think this is the best spot for little bars. We found a cool bar, met some locals and tourists, had some drinks with the bartender, etc. but we have done that and more/better in other areas. This review is not reflective of the bar we went to though, I left a separate review for that. Great time.

Golden Gai is in Shinjuku, a collection of tiny bars with small seating. Each is unique, according to the “master” or “mama” who runs it. This is a traditional for over half a century. They are more than just a place to drink and socialize. Many bars have a cover charge.

We loved golden gai ans came back a few times during our stay in Tokyo! Such a cool area and there are apparently over 300 different bars. A lot have a cover charge or take cash only so make sure to check !

I spent a good time here! Visited 4 bars. It was a Monday night, so it wasn’t crowded but also no bar was empty. Very kind people

They used to allow you to go see the lounge. However this time we approached and were asked how many in our party. We said 6. They suddenly told us that only 3 were allowed up at a time and the other 3 would have to wait. So 3 of us started behind while being watched by an employee. Meanwhile we saw many groups of people (who were also just visiting) go up with their entire group. Not sure why we were targeted but it didn't feel good. The lobby and hotel itself are beautiful. You just might not be treated well if you're picked on like we were

This is an amazing place and I highly recommend you to visit it. We have been here on dinner only and had great experience. Food was good, dessert and drinks as well. View from the restaurant is very nice, as you can see great parts of Tokyo. It looks pretty romantic during the night time. Everything is very well maintained here and it looks like they are paying attention on every detail.

Great hard product. Concierge needs big improvement to be useful to guests. To me, Aman's core value prop is absolute peace of mind. Every little life-detail is handled seamlessly so you can truly focus on what matters. I stayed at Aman Tokyo for over a week on a work trip, and the hard product was nothing short of spectacular. The base room is easily among the largest in Tokyo, with an interior design and stunning skyline views that combine to give an incredible sense of the location (a rarity among increasingly bland global chains). It certainly made me *feel* like I was in the heart of a metropolis. The room itself was spacious enough to host a small group comfortably, with a thoughtful seating area and well-curated amenities. Room service was solid and consistently good. Breakfast was an absolute highlight. I stuck with the Japanese set and added fruit on the side. Invited a group of friends over last minute no issues - plenty of seating. After noticing I enjoyed mangoes, the restaurant team began adding a plate of cut mango to my meal every morning without me asking. This is classic Aman intuitive service. The gym was excellent: well-equipped, always quiet, and a joy to use. I was able to keep my routine effortlessly. I also swam three times during my stay, and the pool was similarly serene and uncrowded. The main letdown, however, was the concierge. They mishandled a reservation date and couldn’t secure tables at the high-end sushi spots I requested. I ultimately had to rely on a private concierge service for one reservation and even DM'ed a chef directly on Instagram for another. I was left feeling pretty frustrated having to coordinate all this ahead of my trip. At a lesser property, this would be forgivable, but at a 6-star hotel, where convenience and seamless access are the very things you’re paying for, it’s a serious miss. For me, this was a significant strike against the otherwise stellar experience.

Having a wonderful time here. Immaculate and on point rooms, service quality is excellent as would be expected! Special shout out to Niccolo Brachelente at Arva, while service here is expected, he goes beyond the expected. He’s super attentive and proactive, anticipating our needs even before we began to ask for anything. An example, would be my wife having a slight sniffle and a tissue box appeared soon. My coffee getting cold and a fresh cup appeared immediately. He sets a very good example for the other staff to emulate. Am truly appreciative of his efforts and also of course the rest of the team here.

Incredible hotel with impeccable service and breathtaking views. This is where you want to stay in Tokyo. Don’t forget a swimsuit so you can enjoy the stunning pool. Start your morning off with a soak in the onsen, 10 minutes in the steam room, and feel refreshed from the 30,000 steps you will surely walk in Tokyo each day.

Minimal, calm, and breathtaking. The views of Mount Fuji at sunrise are unforgettable, and the service is flawless. A true sanctuary in the sky.

Incredible- service was some of the best in the world, rooms are massive, the amenities are beautiful and the location can’t be beat. Their concierge team is also amazing helping us get reservations where there was no availability- only place I’d stay in Tokyo

Stayed here for 3 days on our Honeymoon to Japan in September. Was a typical Japanese room wherein the size is small, but it is well done. Would recommend staying here as the location is quite central and is perfect for any couple looking to go around Tokyo walking, Local transport and otherwise.

Very nice small hotel room with all the basics needed to enjoy the stay close to 3 train lines and about 10 Min walk from main shinjuku station. Close to convenience stores and other American type places to get food. Staff was nice and friendly and hotel does offer luggage transport and storage.

Overall I had a great experience. The room is small but normal for Japan standards. It was enough for us with luggage. Everything was working and clean. We even got a little gift because it was the hotel's anniversary.

Just above the Nishi Shinjuku underground station. Also Love Statue from where tour buses are deoarting, is nearby. Every amenities are there. Rooms are good with comfortable AC.

Rooms are typically small like other Japanese hotel or motel. But they do have very good Wi-Fi and the AC works very well. Location is a little bit off the central restaurant area. But within few minutes walk do the subway station.

Great Hotel. Fairly sized for a Tokyo hotel. Staff were super friendly and helpful despite butchering the little Japanese I knew!

Firstly getting here can be really tricky. The best approach is to get to Nishi Shinjuku station, which can be done by taking the Maranouchi. From there, it’s only a 2 mins walk. However if you are walking from Shinjuku station, it’s at least a 15 mins walk. The location is on the quieter and safe side of Shinjuku. Personally I love the location; there’s a family mart and 7/11 nearby, McDonalds and Jonathan for a quick bite. Also it’s a straight line walk to Kabukicho, about 10 mins. Definitely the hotels best feature. The room is typical from all the business hotels I’ve stayed, maybe slightly smaller. But for single or couples, it will work just fine. Large families best look elsewhere. My biggest criticism would be the staff. I wish they were more friendly and welcoming. Never once in my 3 nights stay was I greeted with ohayo gozaimasu, and checking out took much longer then it needed. A smile and greeting goes a long way which the staff here can do. Otherwise happy with my stay and I’d be happy to stay again.

The Strings by Intercontinental Hotel in Shinagawa offers a fantastic location with excellent connectivity to Haneda Airport and Tokyo Station. Its central positioning makes it a convenient choice for travelers, and the spacious rooms add to the comfort of the stay. However, there were a few areas that could use improvement. The air conditioning was not particularly effective, requiring me to request a fan in the middle of the night. Additionally, during summer, only two small water bottles (500ml each) were provided daily, which was insufficient. I had to request extra bottles every night—something that could easily be addressed with a more generous allocation. On the positive side, the view from room 3135 was stunning, offering a scenic glimpse of Haneda Airport and the mesmerizing sight of planes landing through a large glass window. It was truly a highlight of the stay. One detail that puzzled me was the inconsistency in room rates. Despite booking four consecutive nights, the second night was priced 350 yen higher than the rest, without a satisfactory explanation. While the amount itself was small, it raised questions about pricing policies—whether this is a standard practice in Japanese hotels or a broader global phenomenon. The breakfast experience was exceptional, thanks to the warm and attentive Nepali staff, especially Minato-san, who handled requests with patience and professionalism. The breakfast spread was impressive, offering a variety of healthy choices and a great selection of buffet items, all enjoyed under natural sunlight filtering from the top of the building. A special mention to Tanaka-san at the front desk, who kindly accommodated an early check-in, making the arrival experience seamless and welcoming. Overall, The Strings by Intercontinental Hotel provides a comfortable and well-located stay with breathtaking views and excellent service. With some tweaks in air conditioning, water supply, and pricing transparency, it could truly elevate the guest experience.

Beautiful hotel, stayed in the city view room and it was a very large size room compared to other hotels we stayed at across Japan. As we don’t fit the usual demographic of someone staying here, I did feel that when we entered the initial lobby we were questioned rather a lot if we were guests of the hotel. Although I could be looking into it too much. The breakfast buffet was lovely, and it was great to receive a 2pm late check out before our red-eye flight. The bed was incredibly comfortable. I would definitely stay again!

An Exceptional Experience – The Best InterContinental I Have Ever Visited As an IHG Diamond Member and InterContinental Ambassador, I frequently stay at IHG properties worldwide, but The Strings InterContinental Tokyo has truly exceeded all expectations. From the moment of check-in, the hotel presents itself as a serene oasis in the heart of the city – perfectly connected yet incredibly tranquil. The service is outstanding. Every team member demonstrates professionalism, attentiveness, and genuine warmth. A special mention goes to Aye Htel, who assisted us with the check-in in the Club Lounge and provided flawless service throughout our five-night stay, from start to finish. Aya Datra also delivered exceptional service, ensuring every detail was perfectly attended to. The drinks, the stunning views, and the meticulous attention to detail created an unforgettable stay. I have rarely experienced such a high level of hospitality. For me, this is the finest InterContinental property I have visited, surpassing even the Downtown Los Angeles location. We will most certainly return.

We loved our stay! It's has direct access to thr subway (albeit difficult to find coming in for the first time), so it's far enough out and quiet while being accessible to the other neighborhoods. The rooms were so nice, breakfast was 10/10. We also enjoyed the themed afternoon tea. They also organzied our luggage transfer to the next city. Loved everything!

The Strings by InterContinental Tokyo was the perfect mix of comfort, luxury, and genuinely thoughtful service. The rooms were sleek, quiet, and had an awesome view — everything felt high-end but still relaxed. Big shoutout to Kenny, who was so kind and helpful. Not only did he make us feel super welcome, but he also gave us some terrific pointers on Japanese anime locations to check out. Honestly, his tips made our trip way more fun — we got to visit spots we wouldn’t have found on our own. The location was super convenient for getting around Tokyo, and everything from check-in to checkout was smooth. If you’re into anime, want great hospitality, or just want a really comfortable stay in Tokyo, this place checks all the boxes. Kenny especially made it memorable.

Lovely hotel adjacent to the Shinagawa Station (accessible directly on elevated walkway) in Central Tokyo. Rooms are clean and very comfortable, and international size and style. Staff are friendly, helpful and professional. Perfect location for quick access to a major train station (local and Shinkansen), with local shopping, restaurants at the station and in the general area. Highly recommended!

If you go to Osaka, you must stay here. The rooms are clean, the food is delicious, and the staff are friendly. It doesn't disappoint. It's worthy of being called a 5-star hotel.

Fast serving, great food and drinks, amazing vibe! Love it!

A great spot to enjoy delicious wine and food, with friendly and welcoming staff.

Excellent bistrot style food in a casual setting. Super friendly staff, great jazz music and reasonably priced wine (780-1200 JPY per glass). Hard to beat this place cost-performance wise!

get ur luggage ready for a nice trip here ... food is delicious drinks are awesome

Great food and amazing selection of wine!

Rude, unwelcoming and unprofessional staff, not friendly to disabled persons

Really lovely Italian food, great selection of wines. Make sure to reserve or may be hard to get in.

This hotel is Amazing. We stayed here for 6 nights during our trip to japan and it was 100% worth it. They give you a huge discount for longer stays. Their rooms have a great design and layout, the staff was very helpful and nice. Located next to a subway station, 7/11, and right near Ginza. The Onsen is amazing. If you are staying for a long time in Tokyo, book this hotel. You won’t regret it. We felt super comfortable and would 100% come back again on our next trip.

Great hotel. Excellent location. Accommodations are ample, clean, and distinctively Japanese. Above all the staff and service were exceptional. We loved the Japanese breakfast and abundant snacks in the lounge. The onsen was amazing. Eager to bring the rest of our family to experience Tokyo and the Hoshinoya.

I would give five stars for this outstanding unique hotel. We enjoyed the stay but two nights was enough. For our personal taste, what we did not like is the lack of windows and daylight. Also, It felt odd to eat breakfast alone in a space that seemed the basement. I must say that once in our suite, I felt good and very relaxing, but for the rest, like I said above, it missed daylight.

A true gem in Tokyo – tradition and luxury perfectly united September 2025 We have now stayed at Hoshinoya Tokyo for the third time, and we are still absolutely thrilled. This hotel is a true masterpiece that perfectly blends traditional Japanese culture and modernity. Every stay is, for us, a unique experience from start to finish – carried by warm service, top quality, and an incomparable atmosphere. What especially moved us this time was that, as tattooed guests, we were now able to enjoy the onsen without any restrictions. The hot spring baths on the rooftop, surrounded by Tokyo’s sea of clouds, are an unparalleled retreat. The moment of lying in the warm water while gazing at the vast sky above the city was unforgettable for us, an expression of true hospitality that transcends cultural boundaries. In the evening, we experienced another highlight: on the heliport of the neighboring building, we were able – as we had already done in the morning the previous year – to take part in an authentic Kenjutsu demonstration, with nothing less than the Tokyo Tower in the background. This fusion of culture, tradition, and breathtaking scenery makes the Hoshinoya experience so uniquely rich and exceptional. For us, Hoshinoya Tokyo is far more than a hotel – it is a place of deep relaxation, living tradition, and loving attention to detail. It was the perfect conclusion to an unforgettable trip to Japan, and we already know: a fourth return will not be long in coming.

Hoshinoya Hotel — a true Japanese experience in the heart of Tokyo, highly recommended. The staff is professional and kind, and the property itself is beautiful. I suggest visiting the onsen several times — a real paradise. I also recommend trying the Japanese breakfast at least once; delicious, though a bit heavy if eaten every day. Very reccomanded

The hotel is nice, clean and well designed all but somehow the location and the whole atmosphere is a bit sad and odd. The location is in a financial district that is not a great fit for tourism, the hotel is always very quiet ( no bar or busy reception room ) and the interior lacks of natural sunlight.

I am absolutely delighted with this hotel! A perfect blend of traditional Japanese style and modern comfort. Beautiful design, excellent service, and very comfortable rooms. The onsen is magnificent. The location is outstanding – you can practically walk straight into the metro from the hotel

Really enjoyed my stay at Indigo Shibuya! The staff were amazing – reception, breakfast service, and housekeeping all went above and beyond. Breakfast was a real treat with great food and a fantastic view of the skyscrapers from the 11th floor. Reception on the 12th floor also has a nice city view. The room was a bit small, but cozy and well set up. For taxis, they drop you off on the street from back of the hotel , and from the hotel side for going out you need to go to the 3rd floor to get to the taxi area or go direct to the main street to walk to Shibuya Cross street in 2 mint’s walk and 4 mint’s to Metro station which includes the JR and Tokyo Route or take taxi to any where you like . Shopping , Restaurants and cafes are very close to the hotel . Overall, great vibes, excellent service, and awesome views. Would definitely come back!

My family of 5 stayed here for a little under a week, in 2 rooms and we had a fantastic experience. The view from the rooms is breathtaking-taking, the rooms and modern and well furnished, and service was impeccable. I especially appreciated all the welcome amenities for my toddler. The breakfast buffet was also delicious and had enough variety. As a diamond elite member, I was hoping for an upgrade which did not happen. I would say that’s the only area of opportunity as it wasn’t high season and they just seemed stingy with upgrades.

We stayed here during our honeymoon and couldn’t recommend this hotel more! The staff were all so kind, helpful, and welcoming—they truly made our stay feel special. Their English was perfect, which made everything smooth and stress-free. The location is amazing, right in the heart of Shibuya, and the views from our room were incredible. A perfect experience for such a special trip—we’d absolutely stay again!

Reserved this hotel with apprehension and ended up extending the stay by several days!! The staff is amazing ( shout out Fuko) always trying to help! You must have the breakfast (Julian ) the food/bev manager has put together an A+ ensemble…one of the best I’ve had in my travels. The only teeny recommendation is to have a concierge who can better assist with making reservations/tickets.

Very close to Shibuya Crossing Scramble , near a Starbucks store, has a hotel Coffee shop, and fast food area on the first floor of the hotel. Very close to multiple shops and local restaurants. Rooms are very small and we were in a queen size bed , walking area in the room is very limited. The shower and the toilet are separate band the door opening are quite narrow. If you are on the high floor with a view - that’s a bonus. The window is equipped with a darkening roller blinds. The room had a mini bar and safe. There’s no clothes closet but there is a clothes rack next to the bed. The room rates are quite expensive for the size of the room but the price is probably based on the location and close vicinity to various dining and transportation conveniences.

What a fantastic hotel. It has a very good vibe! The rooms are so creative, clean, nicely decorated. The staff is very friendly and helpful. And the location is perfect. A 5 minute walk to the subway or to Shibuya crossing. I highly recommend this place for anyone wanting to stay in Shibuya!!

Had a bad Airbnb experience so booked this place last minute when we had to move and we are sooooo glad we did!! The location is perfect in the heart of the action but without any noise on the higher floors. You walk out your door and you’re in it! Fully Blackout shades let you have an amazing sleep! Yes the rooms are a tad tight, but given the location, it was perfect for us and our baby and they were very modern and well appointed. The breakfast buffet was the best we had at any hotel Japan and the staff were incredible helping us book restaurants and taxis. 10/10 stay!

HEALTH HAZARD! The hotel stinks of mould and it is hard to breathe. Initially I thought it’s just my room but after checking other options available on different floors I realised it is just the standard. The windows do not open at all so you cannot let any air in your room neither. While the tiny rooms are typical for those type of hotels, competitor hotel chains have air purifiers in their rooms which significantly helps. Elevators are slow and dysfunctional so in peak hours you get stuck for good 20 minutes without any other option to leave the hotel. This combined with the inability to breathe can cause quite some stress, especially if you are in rush to get somewhere. The breakfast they offer is just something else. There is barely anything edible, pretty much everything is processed food that also looked like a hazard. The salads are dried and old and even if no one has them, they put them there on the next day as well. For some reason they have roasted beef for breakfast but pretty much same story there. (Please, check attached photos).Best you can get are some overcooked tiny sausages and some dried up orange slices. We stayed there for 10 days and the smell did not go away. It gets even worse when it rains. We were a big group and all of us had sever coughs when inside the building. I would certainly avoid staying at APA again. If you are visiting Tokyo as a tourist or on business I would also suggest you avoid the Shinjuku area in general. Dont trust me, just google it :)

We stayed for 4 nights - I asked for the higher floor and the lady at the check-in counter kindly gave us 23rd floor which had double benefits: good view and far away from the street noise. Waiting for the elevator wasn't a problem most of the time. The room was spotless clean and no the smell wasn't mold - this is not my first time in APA hotels - their carpeting rubber has that weird smell. Anyway it is not mold and only noticeable upon first entry. In fact the hotel seems fairly new. The spa on the rooftop is really good with one indoor and two outdoor tubs. Think about it - this is Japanese equivalent of motel 6 with so much more to offer.

Double bed room was very cozy but had everything I needed and it was fine for the 6-8 hours a night sleeping I spent there. The bed was comfortable, I found the property to be clean and quiet. No food or beverages to speak of but there is plenty of options around. You do need to plan to get up and out early because I think there is only one elevator for the whole tower and there can be a good long wait.

One of the worse hotels I’ve ever stayed in. DO NOT STAY HERE. It will detract from your beautiful visit in Japan with loud and audible music from outside to your room 24 hours a day. It’s true - the rooms smell like mildew and the windows do not open, offering no escape from the horrible smell. There is no reason to stay this close to the giant screen playing music all the time next door when you can be a 5 min walk away in a quieter area. No benefit whatsoever to this location when you have 3-4 other Apas in better areas. I made a huge mistake staying here two nights and I’ve never been happier checking out of a hotel.

The rooms are small, which is typical for Tokyo, but they smell of moisture. I stayed there with friends and they developed coughing due to the moisture. Breakfast was horrible in my opinion, I was not aware you can get sausages wrong but it turned out possible. I definitely do not recommend. To be fair, the towels were regularly changed hence the 2 stars in service. Location is ok but I didn't like the rats running in the nearby streets nor the homeless people living just adjacent. Maybe it will be part of the charm for some but it's not cutting it for me.

Super lively location and easy to find. Close enough to multiple train stations. The rooms are incredibly small, even by Japanese standards. But they were clean and the AC worked really well.

Room is like chicken house. Very small! Not worth the expensive price. Service is okay they clean up once in three days. Hope they could clean up everyday but hey this is their standard unfortunately. Location is okay in the morning, but nightmare in nighttime as so many people vaping, drinking. If young partygoers maybe good but not for family. Very far also from main station if walking distance is around 30 minutes. Very inconvenient. Tq.

Make u're you have two power adapters. (There on top of the furniture). Family Marts, 7-11, great coffee shop (Akha Ama) all two minutes away. Across the road left to the crossing is a bakery. The ham buns (already heated) are a must every morning.

I recently stayed at the Rihga Royal Hotel Tokyo for 3 nights in room 810. I had booked this property mainly because of its central location, but I realized I still had to spend quite some time traveling to the main areas of Tokyo. That said, the hotel itself is located in a very quiet and peaceful part of the city, which made my stay quite relaxing. The rooms were truly amazing — spacious, elegant, and gave a royal feel, which is rare to find in Tokyo. The service was excellent as well, and the staff were very helpful, especially in guiding me to the nearby train station. Overall, it was a very comfortable and enjoyable stay.

The hotel was originally built in 1994. The room was smelly and definitely not meeting the japanese standards of cleanness. The service was shocking. We asked for a bucket of ice at 11 PM for our room, and their response was this: "I am alone here. Nobody else is at the hotel. Please come to the lobby yourself to pick it up. " I have never heard that before in any hotels anywhere in the world. The location is not superb but they have free shuttle service to a metro station.

The staff here are very welcoming and nice. The rooms are spacious. There are convenience stores located nearby and they have shuttles to the train station. I am looking forward to coming back!

Take two power adapters. PPS are on the desks. Loads of 7-11 & Family Marts. Food & Beer & a fantastic Bakery & a coffee shop to die for all less than 5 minutes away

We came for the high tea and it was an absolute delight. The tea and snacks were delectable, the service fantastic and the view of the park from our table, peaceful. 10/10 experience!

Great staff, services and calm location with all the necessities nearby. Free shuttle service to Takadanobaba Station every 30 minutes! We will come back.

The service here is extremely lacking and has declined since my first visit two years ago. This was my third time staying here. The price they charge ($450/night) does not match the quality of service provided. Seating was minimal, and the reception area was cluttered with bags, taking up a lot of space. I was not allowed to use the lounge area, even though it opens to the public at 4 PM, which left guests without anywhere to rest or recharge between lunch and lounge service. I will not stay here again when I return to Tokyo. The only pro was the location. The hotel is in the heart of Ginza, which means we had easy access to restaurants, public transportation, and a lot of shopping.

I stayed at the Muji Hotel and overall it was a pleasant experience. Everything is spotless, impeccable cleanliness, a perfectly maintained bathroom, very soft towels, and lovely Muji products available. The atmosphere is wonderfully calm with no noise at all. The bed, despite its beautiful cotton sheets, was unfortunately not comfortable, which affected the quality of sleep. Another downside: the breakfast hours (7:30 – 9:30). They are too limited and not very practical, especially since their coffee shops and bakery only open at 11:00, which leaves very few options. On the positive side, the staff is very professional, attentive, and efficient. In summary: a beautifully designed hotel, spotless and serene, but the comfort of the bed and the practicality of the meal times could be improved.

A fantastic stay at Muji Hotel Ginza! The location is superb, right in the heart of the bustling Ginza district, making it easy to explore the city. The staff are welcoming and the check-in process is seamless. A highlight is the lounge next to the counter, which offers complimentary drinks and snacks from 4 to 9 PM—a perfect way to unwind after a day of sightseeing. The rooms are spotless and incredibly comfortable, nice pajamas provided. The only minor drawback was the shower's weak water pressure, but it didn't detract from an otherwise excellent experience.

If you stay here you need to appreciate the gimmick. It is mostly tourists in this hotel, since it's all about the Muji brand. You will certainly get a delightful Muji experience here including an essential oil vaporizer in your room. It made me smile. The breakfast is inconveniently late and was below average. Otherwise I recommend this hotel to tourists since it is fun and entertaining. I paid $250//night and would not have accepted $400/night for this experience.

The hotel is in an excellent location, close to a subway station. The atmosphere is pleasant, and the service is wonderful. We booked a very comfortable room — a standard double room, Type C. The room was clean, and all the amenities were refreshed daily. We really enjoyed our stay.

The breakfast was a bit pricey for what it was, but other than that we had an amazing time at the Muji Hotel in Ginza. Rooms were always clean, nice AC and premium location. Will book again if I come back to japan.

I really enjoyed my stay here and loved the smell of the muji products (especially the shampoo and body wash) in the shower. Everything was clean and the bed + pillows were so comfy! The best part was how quiet it was. We couldn’t hear anything from the outside or other rooms. You’ll definitely sleep peacefully here. Staff was kind and attentive and I was grateful they understood and spoke English 😅! I hope to stay here again during my next visit!

Very beautifully presented hotel, staff are welcoming and helpful, amenities are left downstairs for you to freely take with you to your room, with a small section to make your own customised salt bath sachet. The only downside was the room we booked was a little bit on the small side. Considering we were only sleeping in there we couldn’t complain since it was clean and very presentable.

The overall customer service was good, and the staff were able to speak English well. The cons, however, are the location, the air-conditioning, and the room space. We booked their biggest room for 2 adults and 2 children, but unfortunately, the space was too small if you have two large suitcases — you could only fully use the two super single beds. Only one sleeping pillow was provided per adult, unlike other hotels that usually provide two. The bathroom basin was very low, more suitable for children, and the toilet height was uncomfortable for taller adults. They only provided two bottles of water for adults, with none for the kids, and towels were only supplied for the first night. When we requested extra water from the front desk to prepare milk on the second night, we were told to go to Level 4, but there were no jugs available to collect water. Normally, if there’s a water dispenser, shouldn’t the hotel provide jugs? How did the staff expect us to go all the way from Level 11 (our room) to Level 4 just to get water? The worst part was the air-conditioning! The airflow was extremely weak, and the lowest temperature setting was only 20°C — we were literally sweating after returning from outside or after a shower. Breakfast choices were limited and served only from 8:00am. to 10:30am., although they actually opened around 7:00am. Overall, we will not return to this hotel. It was a nightmare for our family, especially with kids, to walk from the nearest station.

I really enjoyed staying at this hotel. The staff were friendly, the hotel was very clean and I loved all the greenery around the building. The building next door was being renovated, however we didn’t notice this at all. The neighbourhood was super cute with lots of green spaces. Easy access to the trains as well. There is a grocery store across the street which made getting food easy.

Very clean, beautiful hotel. Extremely quiet, clean area. 10 minute walk to main stations, which can be a bit if you've walked 20k steps a day and you're wanting to get home, but you're paying for a clean, quiet area.

The service was fantastic at the front desk and extremely polite. M. Namiki was over the top helpful. The cleaning staff were very friendly, i had told them there was no need to clean the room one day and they put fresh towels and Japanese robes in a bag by our door anyway. That was very nice.

Nice experience there! Super friendly and helpful staff! Near to the subway and bus station. Ideal when you want some calm after a day in the crowded places of the city ! Super easy to get anywhere from here !

Aside from the usual hotel amenities, they gave you fresh clean pajamas every day that were so comfortable. The entire space was very well put together and neat.

The front desk staff were kind and polite; however, they were unable to assist with changing my room despite the excessive noise from the nearby trains. The trains pass every 3–5 minutes, and due to poor room sound isolation, the noise is extremely disruptive. This continues throughout the day and night, with only a brief pause between approximately 1 AM to 4 AM. The room itself was quite small, which I understand is common in Japan hotels. Furthermore, the cleanliness of both the room and bathroom did not meet expectations. To add to the disappointment, no housekeeping services or fresh towels were provided on the second night. In conclusion, the overall experience was not worth the price. I would not recommend this hotel to anyone seeking a quiet and comfortable stay.

A quaint and modern hotel perfectly situated on top of Miyashita Park. The location is unbeatable, very close to Shibuya Station with its countless JR and Metro lines. The direct Narita Express service made our airport transit incredibly easy. A huge plus was that our Corner King room was ready at 11 am, even though check-in is officially at 5 pm! The room was spacious, with a tub, a nice seating area, and a soothing southwest view over the park and Shibuya. We loved watching the trains pass by and the city life below. The hotel also has a rooftop pool (seasonal) and a handy laundry room on the 7th floor. We had a great dinner at soak, the rooftop bar and restaurant. The 7-course Italian set menu with 6 drinks was a great deal. The wasabi and coffee-based cocktails were unique and tasty, and the chicken teriyaki pizza and tuna tartare were standouts. For breakfast, twelve on the park offers a nice view of the park, a choice of a main dish, and a semi-buffet with items like sausages. Staff throughout the hotel were friendly and caring.

It took 45 mins for checking, I did email them week before arrival about all 3 rooms must be on the same floor however, they completely ignored my email and the staff there didn’t seem to know what they are doing. They didn’t pay attention on anything, I ask for the receipt with my company address, very simple, then again, they did all wrong and I was too tired to talk to them to redo it And you must know if you want to stay here that they clean the room every 2 days, I understand many Japanese hotels do that but not with this 310USD per night, also rooms have no closet and very limited area for hanging your clothes. With the price they are charging, there are much better hotels around Shibuya area so avoid this hotel at all cost.

Stayed back in 2023, hotel lobby and room were clean and quiet. We stayed on a higher floor, but did not experience any trouble with noise. The location is amazing- Miyashita Park is fascinating, and our room had a great view and we spent hours just reading in a window nook and watching the trains come and go.

The rooms were very nice; good views of Miyashita Park and Shibuya skyline. The trains do make some noise which can be heard from the rooms. It didn’t bother us but perhaps very light sleepers would be bothered. The hotel is farther away from Shibuya station than it seems; if you think it’s going to be an easy transfer from the Ginza line for instance you’ve got another thing coming. Also the actual entrance to the hotel is hidden around the corner; you don’t need to go through the mall to get there. Next time I would probably not stay in Shibuya at all but if I do I would definitely try to stay closer to the station. Finally, the washing machine situation was disappointing. Only two machines for the entire hotel means you could be waiting a while for one to free up. Also when we did laundry the clothes were still quite wet after the dry cycle (it is possible we overfilled the washer, so be careful and only wash small loads if you can help it—it’s not America lol)

It is to noisy! The hotel is located directly next to 4 rails. The windows are really thin and you hear every train. Even if you use good earplugs. How ever, you are really fast at the Shibuya crossing and the Shibuya- Station. The breakfast is okay.

Constant noise/vibrations (earplugs don’t help). There’s a nightclub that goes until 5am, 7 days a week (yes even Sunday). Sounds cool sure but trying to sleep when you can hear and feel the bass from the nightclub is awful. 10/10 would never stay here again. Great area, terrible hotel.

If you don't know what to expect from a hostel, this is probably not going to be your first choice. However, if you are traveling on a budget and don't mind sharing a room with up to 5 other people, then this is a fairly nice place. Very friendly staff, beds are comfortable, rooms are clean, and amenities are decent. Community area on each floor, Cafe on main floor, separate floors for men and women. Not alot of spots if you need to charge multiple items, but there are areas. We didn't stay overnight as 2 in our group of 5 didn't like not being able to stay together. But from what I did see and experience, it's a good place to stay, especially if you are on a budget.

A good breakfast. The beds were exceptional for a Japanese hostel. (Vertical instead of horizontal was the only complaint , but it was an important one for me). The beds were very soft. The hostel was very good about security, but the lock changed the layout of the numbers after every use, which was very annoying) The common room on each floor was great. They were very opposed to sexual hanky panky, which surprised me. I saw a couple get chewed out for showering together which amused me. The laundry facilities were very good and cheap.

Four of us were supposed to stay for three nights, we checked in at 7 pm and we checked right back out around 9 pm. I’ve stayed at hostels before but was not expecting this. The staff was friendly but the pictures online make the room appear bigger than they are. The room is so narrow the only ideal luggage to bring is a backpack or a small carry on. The room was warm and it didn’t smell good. Told the staff we would not be returning and they were friendly about it - no questions were asked. They told me no refund which was expected but for not staying being out $500+ sucks especially since we paid that amount when we arrived which was only two hours of staying there. We found another sleeping accommodation elsewhere.

Tonight is my last night here at Imano Tokyo Hostel. It feels like a good hotel with excellent amenities and service. I'm very satisfied and I recommend this place. It's worth every penny you pay for the stay. Do add breakfast when you book. 👌👍👍

The staff may know more english than many if the other places but that just means you can understand them being blunt and rude. The rooms don't smell nice, The shoe 'locker' doesn't have locks. There is no secure luggage storage unless you pay extra for a small box that wouldn't fit my gear (I am travelling light). The AC clicked constantly making it impossible to concentrate, Someone was snoring loudly I my dorm, The beds were not made, and on the top bunks that is difficult to deal with. I paid for the breakfast service and was given a redeemable card but it was not honoured because I was a minute late getting to the cafe. The place is a hole. I had a reservation for 2 nights but I booked another hotel after realising the state of the place. If you are on a budget and desperately need a place for the night keep your belongings close, but general advice would be pick a different hostel

Shittiest hostel ever stayed in. They dont even give you a made up bed. You have to make your own bed. They even charge for towels. Rude staff & 0 consideration. Overcharge for everything. Paid around 6000 yen per night. Absolutely not worth it

I stayed in the hostel for a week as a solo traveler. pros - great location near Shinjuku station, showers were pretty convenient, curtains in the dorms, reception. cons - no much room for luggage great value for money, I would recommend my friends to stay there.

Not bad at all! Comfy enough and super clean during my visit. It was a bit stuffy on the top bunk, unfortunately, and my mate on the bottom was kept awake by whispering — the wood is quite thin, so you can hear everything. That said, if you can come on a weekday and get a good deal, I’d recommend it. I wouldn’t pay too much, though. Have to make own bed on top bunk in small space but managed to get it done although I bashed my head in the process.

This place has a really cute theme, and the book decor is well done. The location is excellent, and the staff were pretty friendly, but the whole place is incredibly dirty. The capsules are filled with debris and dust. The sheets provided are clean, but the sleeping pad (no mattress, just thin pad) was stained. The bathrooms are covered in grime and mold; the showers looked like they had never been cleaned, and the toilets were disgusting. One of the dirtiest hostels I have stayed at which was a huge surprise both for Japan and for the cost given a hotel across the way would have been the same price for two people. If you really like books, maybe visit for a coffee during the day but I strongly suggest sleeping elsewhere.

Staff: Very young, clearly underpaid, and fully disengaged. Hospitality isn’t part of the business model here. Sleep: Think sauna meets storage unit—hot, dusty, no mattress, and zero ventilation. Bathroom: Couple dirty toilets. That’s the whole sentence. Weekends: The “hostel” transforms into a public café packed with couples on dates. Try showering or getting into your capsule while strangers sip lattes one meter away in their aesthetic dates. If you want to study discomfort in its purest and most immersive point, this is the place.

The space is super cool and I loved all the books. Some great cafe seating and I enjoyed journaling in the lounge area. The bathrooms need some maintenance, and the A/C was not great especially in the middle of the night. The service felt pretty impersonal. Some might really like that.

I booked based on the online photos, but the real experience didn’t match the images. When my itinerary changed, I contacted the property multiple times via Agoda and email, but received no reply. Communication was difficult. The location is very convenient with plenty of dining options, but because it’s in a busy area, nights are noticeably noisy and the surroundings feel a bit chaotic. Facilities are minimal. Aside from toilets and showers, I didn’t see typical hostel amenities (e.g., a water dispenser, coffee machine, or laundry). The capsule sleeping space is very small and not friendly for luggage or anyone who needs extra room. Overall, I wouldn’t choose to stay here again. Tips for Travelers Good for a quick overnight if you only need a central location. If you value quiet and shared facilities, consider other options.

This was my first ever capsule hotel experience. Staff: I think they are very young and maybe underpaid, that is why they dont care about hotel guests. So dont except too much hospitality. Sleep : Not great. Too hot inside and dusty. Noise: As there is no one to enforce the rules, there are noise always. Bathroom: Totolet doesnt work :( Only thing I like were those comfy pyjamas...

Tl;dr: just a fancy shit, not recommended, 0/5 I can’t understand why ppl here can rate 3/4 stars when they think something is totally unacceptable. If you don't want to pay high and travel with risk, please find another hotel (maybe chain hotel nearby, at least you can enjoy OSEN when you pay more!) - Hostel for bagpackers, but priced like chain hotels - Dusty, the air quality is particularly worrisome, not friendly for ppl with allergic rhinitis - Only a fancy vinyl backdrop for pictures (feels cool at first),but not much common space can use, quite hard to pack your suitcase/ bag pack when crowd - No real rooms, everyone is living in a barrack with woods and curtains - The partition is quite thin between you and others, can hear ppl whispering or snoring, you have to move carefully - Cleaning issue, no comments The worst part is the hostel staff, the night shift guy is super nice is ok, but day shift is another story. The guy doesn’t want to work and doesn’t like to talk to foreign tourists. No senior staff, no manager, no one you can talk to if the only staff don't give you a damn (they act like bus ticket inspectors in EU, rude and annoying), very Tokyo style!

A modern and well-maintained hotel with a clean and comfortable bathroom. Guests can conveniently store their luggage before check-in or after check-out. The on-site restaurant offers a delightful dining experience with a lovely view of the river. The staff is exceptionally polite and professional. However, the location is a bit distant from public transportation.

Private rooms is super cool, with good view on the river. Rooms is big, not only for Japan, at least for this price. If you are runner there is running near the river. I liked their trying to be sustainable. I definitely will stay again there.

We stayed in a river view room. The hotel is quiet and calm and a bit out of the way which makes it a great place to unwind after a day of exploring Tokyo. The neighbourhood around it is a very interesting place to walk around. I will definitely look this place up next time I’m travelling to Tokyo.

Great price. The size of the room was manageable. Lovely views on the water. The location was a bit far from the subway station. But it's a quiet location with not many tourists, which I appreciate. Amazing service and loved the cafe.

We stayed here towards the tail end side of our trip. Love the design of the hotel. Staff were helpful and breakfast at Clann was a great way to start the day. Our room was clean, linens has no weird smells. The shared areas always had someone cleaning in the morning and the showers were well kept. Rarely heard our neighbors at night for any light sleepers. It is a bit of a walk from the station. The night time view of the river and Tokyo Skytree was lovely.

The service is excellent !! They provide towel, razor, Q-tip … The location is just ok, subway is a bit far away but there is a bus very convenient near the hotel though. The room in the dormitory is nice but strangely it can be very very hot inside. I had to let the room open to avoid suffocating. But overall it was great.

10/10. A bit far, but prices and room sizes plus view totally worth it

I stayed in the Tower side of the hotel. The room was clean, quiet, and had a great view. We received two complimentary bottles of water every day. To get to Akasaka-Mitsuke Station from the lobby, you need to transfer elevators, which takes a bit of extra time. It would be more convenient if there were a convenience store or small shop closer to the hotel. The Japanese garden is beautiful, and the hotel’s long history adds to its charm. I saw many international travelers staying here as well. Overall, a wonderful experience.

The hotel as a standalone is objectively nice. That said, there is a ludicrous amount of police in the area looking by for any chance to prey on tourists. It’s been very inconvenient being stopped several times and questioned for just stepping outside. No fault to the hotel though - the services and rooms are nice. The location is just really bad. This is my second time in Tokyo. Thought staying on the Shinjuku/Ginza side would be nice but have been proven very wrong. Tokyo as is, is very nice, but compared to my previous stay 2 years ago around the Disney sea area - my general advice would be to stay elsewhere.

Pros: Beautiful hotel stay for a couple. The rooms were modern and spacious. The staff was professional and very helpful. The garden area was beautiful to walk around in and the waterfall. Cons: Bit of a walk from the train station (10-15 minutes). The food is all non-inclusive and quite pricey (starting about $30/pp for breakfast. lunch and dinner are more), but really good quality.

The rooms are fine - a bit dated in the garden tower. Not sure about updates in the Main. Loci’s very convenient to Akasake. Breakfast buffet is very good and the garden is AMAZING. the free gym is small and in need of weight equipment . But if you are willing to pay a supplement , go the gym in the spa level.

We stayed there and had the very best experience ever. The people are wonderful. The rooms gorgeous. The staff is so friendly and accommodating. A greater experience you may never have.

Great hotel. Less than a 10 minute walk to two major stations. Beautiful garden out back. Decent pool. Great staff. Pricy but the rooms were big, well maintained, clean, and the Garden is a big plus. It’s 400 years old! Great food neighborhood in Akasaka less than a five minute walk away.

Simply one of the best hotel where I stayed in the world. Amazing service, 4 breakfast areas, a wonderful outside garden. Awsome. I just would expect a sort of renovation, but it is already near to perfection

A truly chic and elegant stay in Tokyo. The atmosphere is refined yet warm, and the staff are incredibly kind and attentive. Breakfast is a highlight — a rich and beautifully presented Japanese-style meal, with special care taken for allergies and dietary needs. The rooms are immaculate and thoughtfully designed, offering that authentic sense of being in Japan. If I had to mention one downside, it would be the absence of wardrobes in the rooms. Not being able to properly unpack and hang clothes is quite inconvenient, especially considering the nightly rate. Other than that, the experience was exceptional and definitely memorable.

The hotel has a calm, minimal design and offers a peaceful atmosphere overall; Pros: • Excellent location — right next to the subway exit (about a 1-minute walk). • Around 30 minutes to central areas like Shibuya or Shinjuku (requires transfer). • Clean, minimalist design with a relaxing vibe. • Strong shower pressure with stable hot and cold water. • Smart TV with YouTube and Netflix access. • Quiet onsen area that’s rarely crowded. • Complimentary ice cream provided near the public bath. • Yukata available and allowed throughout the hotel. • Friendly and polite staff. Cons: • Reservation system on the official website doesn’t accept foreign cards.-used 3 different card but didn’t went thru so made it by email • Breakfast served at the bar instead of a proper table for one person, by the entrance • basin is too low and small, causing water to splash everywhere. • for private onsen room: lots of mosquitoes, no repellent provided. • no curtains — bring a sleep mask if you’re sensitive to light. • Ochazuke was overly salty. • Massage service: felt too light compared to Thai-style massages.

This is an incredible hotel. Especially if you’re someone who appreciates the serenity and whispered quiet luxury that Japan is so good at. Tiny details done so right - breakfast is insanely special, even by Japan standards. A different multi-course obanzai every day - including one day where we get to make our own Yuba. - the rooms are small but very well thought out for their size, with everything you could imagine including additional doors to the sleeping area, to screen noise from the shower or corridor. - onsen, gorgeous outdoor and indoor soaking pools. - comforting supper ochasuke in our rooms after returning from all the jazz and whiskey bars of shimokita - location is actually right on a linear park/ running path that goes thru setagaya, very easy to jog in the mornings without constantly referring to google maps to navigate.

An amazing experience. We will be back and will probably spend our whole trip here. The onsen was so relaxing and was very clean in comparison to what I have experienced in one of the nicer hotels in Tokyo. Breakfast is amazing and service is very nice. The rooms are simple and quaint. They are smaller so keep that in mind

Lovely way to land off a 12 hour flight, hour train and two metro lines. The subway stop emerges onto a quiet greenway and when entering the ryokan the air shifts to smell of relaxation zen and spa. We were easily checked in between our two rooms, five adults, and we grabbed handmade cocktails in the cozy bar. The room amenities were lovely with slightly cramped quarters which was fine but we wish there had been more common space available. The cocktail lounge was open but reserved and full occasionally and the sizable breakfast area not available in the evening. Best breakfast we have had on our trip and absolutely brilliant!!

My worst experience in Japan. First, I found cockroaches next to the restaurant. Given the expected standard for this hotel, this is abnormal. Second, the service is terrible. I requested a refund for two breakfasts as I couldn’t attend them. They charged me again the total amount of my stay including all the nights (without the two breakfasts) without letting me know, leading to fees on my side. Few days later they finally refund me the original price paid month earlier. At the end, I paid more fees than the two breakfasts. When I explained them that they could have processed a partial refund instead, directly, they blamed my bank and didn’t do any gesture. Finally, I asked them to work on a table next to the lobby because my room was being cleaned up. They asked me to buy a tea for seating 30 min. Overall, if you are looking for a nice hotel, and relaxing stay, go somewhere else. It was so much trouble.

Mixed feelings about this hotel. Beautiful setting, fantastic location and attentive staff. Rooms are very small, we could barely fit two suitcases in there and it was very cramped - this is pretty normal in Japan though. Breakfast is OK, nothing special, but totally fine. Onsen is not mixed, which I understand is the traditional way, but obviously I'd prefer to bathe with my partner if possible, but I understand it is what it is on that front. The major issue was I 100% left 30,000JPY behind in the hotel room upon checkout, but when I called the hotel 2-3 hours later they claimed it was not found. But I'm totally sure it was left there, so I'm not sure what to make of that. Quite disappointing. I guess the cleaner must have lied to the management about it, though that is so 'un-Japanese' I'm just left a bit confused. All I know for sure, without any doubt, is 30,000JPY was definitely left behind in my room (and no - it did not fall out in the street as it was not taken out in the street, nor accidentally packed in our luggage because we gutted our bags afterwards), and that was the last I ever saw of it, which isn't a nice feeling.

A great little hostel with a difference. The beer selection is excellent, and the book collection is very interesting - a lot of stuff on art and design, food, and travel. Plenty available in English, and lots of rare vintage magazines. A unique collection that's worth seeing on its own merits, and being able to get tipsy and have a bit of a sleep is a bonus. There's a microwave, so you don't need to shell out on food while you stay here. The shower situation is a bit annoying, in that there were no towels provided so I had to skip it, but everything seems very clean and modern. The bed could be a little more comfy, but I probably should have just asked for another pillow, the mattress itself was fine and my little cubby hole felt very safe and private.

Very quiet at night. Great library atmosphere. Bookshelf bunks are well sized & have a small safe, a light, a fan, and coat hangers. Midday books are of course in Japanese but there's enough in English to find a good read. There's no curfew but it's expected you don't make lots of noise after 12.

Really cool concept, the ambience of the place is nice and the decor is super cool. The idea of sleeping in a big bookshelf is as cool as it sounds. However, I have to knock stars off for the problems with sound. Everyone is basically in the same big room, and the bed nooks you sleep in have absolutely no sound insulation. This means actually sleeping in them is very hard if you're a light sleeper. They offer free earplugs and this helps, but still probably avoid this one if you're really in need of a good uninterrupted night's sleep.

Beautiful hostel with a sophisticated yet slightly rebellious personality. Hosts were very hospitable and enjoyed mingling with guests - all the staff I met were very fluent in English. The bunks were rather spacious, and for the most part, apart from a yelling kid this morning, it's rather quiet. There's an awesome book collection here by the way! They're not just for looks - they're highly curated! So take advantage of the books and nerd out all you want!

When you arrive, you have to make your own bed (which is kind of really hard due to the very limited space), you have to pay for towels or bring your own; if you want water you have to buy it too. And there is no shower gel, shampoo or conditioner in the bathroom (common shower room) either... The top bunkers are covered by a cloth that is easily taken off, which means your neighbors can very easily look at you in your bed or changing. The futon is also quite thin. The place is very stylish and the idea is pretty awesome (it's quite aesthetically pleasing), but the space is not exactly comfortable. I don't advice staying over for more that two nights.

The place has a great atmosphere and is super cozy and comfy for reading. The staff are nice and helpful. The beds are clean though uncomfortable, but not anything different than you would expect from a hostel. It can be somewhat noisy as the beds are not seperated from the common area but ear plugs are provided. If you're staying in Tokyo i would definitely recommend this place.

WOW. Fantastic themed hotel. Very small and intimate space. Quiet! When my alarm clock went off the next morning, I felt bad for the other sleepers. People were friendly and respectful of each others space and noise. The rates were very reasonable, too. Fantastic staff!