W Amsterdam

Had the BEST experience at the Away spa, the views from the roof are incredible and the staff was so accommodating. We stayed in one of the more basic rooms but it still had one touch controls for lights, do not disturb, request a room clean and even 2 different automatic blinds with light filtering and room darkening. When I return to Amsterdam I will absolutely be staying here again.

This is our second stay in 7 years. The property is unique and centrally located. Staff is superb and W Insiders were excellent and took great care of my wife and I extremely well. The Sunday afternoon champagne toast was launched during our stay and we loved it. The Duchess is great for relaxing dinner. Mr.Porter offered great breakfast snd offers steaks at night. There is limited USB outlet and in our room, one of the only 2 USB outlet is not working. This can be fixed by add-on multi-USB Plug-ins. Room service tailored timing of morning clean and evening turn down as per our requests. A shoutout to W Insiders Ignacia for her personal attention and arrangements for dining reservations. It was above and beyond our expectations. Being a titanium- platinum member for over 7 years, we stayed at many W world wide, W Amsterdam ranks in the top 3 on our list. A job well done and we will be back hopefully soon.

It’s a split hotel across a street from each other and centrally located right behind the Dam and Royal palace. The rooms look recently renovated and very modern. Although it can be noisy outside they’re well sound proofed. The only reason I gave service a 3 stars is because their internet is intermittent and you have to call 9 almost every day for them to clean your room. Otherwise the front desk service and the 6th floor breakfast and lounge area (a must visit) service are top notch!

A convenient location, but with that comes the reverberation of traffic and cars honking all night long. Between that, the style of the bed, and the uncomfortable mattress, it was hard to sleep. Sadly, many homeless live against the outside walls of the hotel. There were a disconcerting number of rats that we could see from our balcony. Rats running around in/near the hotel. Construction ongoing the entire time. All but 1 elevator was shut down and parts of lobby were closed for the entirety of our stay as the hotel was also under construction. Elevators also took 10 min to arrive and got stuck! We did only have a standard/basic room but I was shocked at the quality considering how much it cost! The room was worn, dirty, in need of a paint job, floor replacement, window cleaning, upholstery fix, and more, it was also impossible to read in bed at night (due to the bizarre lighting set up) and hard to sleep on the mattress, hard to get in and out of the bed (our stuff kept falling between the bed and frame…need I go on?) The blinds kept getting stuck, the housekeeping staff wouldn’t arrive even if we were gone for 6+ consecutive hours during the day. The room set up was terrible. The floors were smudged, scuffed, and crumbling and just unclean. The design of the room was just ugly uncomfortable with one old orange chair, no proper table, no other seating…there’s enough space for 2 chairs and a bigger table?! We liked the spa but the floors were wet and slippery and it was a hazard. Why design the cold plunge and swimming pool so difficult to get in and out of? The pool was certainly dirty too, you could see all sorts of particles floating on the surface. Don’t be fooled by the pic, all the dirt and disrepair isn’t so visible here. You can see there was space for a proper couch/table, but I guess 4k for a week only gets you a moldy old chair and a dirty room. Again just want to emphasize how unsafe the elevators were the entire time we were there as they got stuck or wouldn’t open the doors… The advertising is disingenuous as we were staying in what was clearly the “second class” building across a busy street from the main W building which is featured on their site. Our building was in serious need of repair, and was under construction the entire time, which was loud, disruptive, and still did not address safety concerns. It was an incredibly disappointing stay and makes me want to never stay in a Marriott hotel again. The safety concerns and the filth of the establishment, at minimum, need to be addressed.

We would to thank the reception team for making our stay very special. It was my 65th birthday and they knew I served 30 years with Marriott International and our room was beautifully decorated and even a cake for my birthday. Well done team, great hospitality.