The 39 best spa hotels in Yokohama

Very nice, beautiful hotel. The staff was very friendly and they held our bags after checkout for the day while we explored the city. The hotel does not have an open roof top or top floor restaurants available to regular guests. Not sure if this is normal for Japan? There was a very small gym with little to no equipment but had a nice looking pool. We liked the hotel very much but will likely try another hotel our next stay to find the perfect one for us. Added photos of the 1st floor artwork and the view from our room.

One of the best hotels in the Yokohama area. The views from the balcony were stunning. All the restaurants are nearby, and there is a limousine bus from Narita Airport, so you don’t need to transfer to the N’EX or take the Metro. I would definitely stay here again.

Amazing views over Yokohama bay we were on the 23rd floor. Rooms were lovely with balcony and window view bath and separate shower cubicle. All grooming products/equipment supplied. Plenty of restaurants to chose from Tosca buffet was good.

As soon as you walk in you are greeted by friendly greeters guiding you to the reservation desk. The rooms were extremely clean and beds were comfortable. Unfortunately the air conditioning was not as strong as it could have been but the in room dehumidifier helped a lot in the 40 degree humid heat. On our way out the staff even helped us get a taxi to our next destination. Overall we would stay here again.

This is honestly one of the worst hotels I’ve ever stayed at. Don’t trust the rating—it’s a disaster. They try to present it as a luxury hotel, but in reality the rooms are old, ugly, and badly maintained. The service is just as bad: the staff is clueless, usually five of them huddled behind the counter trying to figure out what you’re saying, only to send you away after 20 minutes with no help. Breakfast is another nightmare. They hand you tickets in the morning, then make you wait half an hour for what turned out to be the worst breakfast I’ve ever had in a hotel. Avoid at all costs.

Great hotel. So roomy. It even had a balcony with chairs. There are food options so close as well as shopping. Close to the cup of noodles museum and a don quojite. The breakfast had lots of options and we found the staff so helpful and friendly!

We stayed here last October. The location is convenient to shops, attractions, parks by foot. Our room was huge and the view toward the bay was beautiful. We will stay here again.

We stayed here to celebrate my birthday and New Year’s Eve. While the location and views are beautiful, our experience was initially disappointing because the room we received didn’t match the photos shown online. We had to contact the hotel and insist on a change, which honestly shouldn’t happen at this level of property. That said, once the situation was addressed, the team did upgrade us to a corner suite — which we truly appreciated. The suite was lovely and comfortable, and we’re grateful to the staff for finally helping us make the most of our stay. Still, I hope the hotel makes a stronger effort in the future so guests don’t have to argue to get what was promised. We are coming back again on December 2025...hope this time is different.

I stayed at this hotel for a week while attending OPIE2025. It’s conveniently connected to the Pacifico Yokohama Convention Center, which made getting to the event fast and easy. The stay was smooth from start to finish. The room was flawless and had a stunning view of the ocean, especially during sunset. I spent countless hours just watching the boats go by. Breakfast was very good — the shrimp sandwich and the full Japanese option from the menu were especially memorable. The restaurant also offers a nice variety of drinks and beers throughout the day. Overall, a great experience.

Excellent hotel, Excellent Room and facility. Stayed there for a week dueing a conference and they offer everything that you expect from such a hotel. Rooms were spacious and offered great views of the river and rides across. Breakfast in the restraunt was sumptuous, including enough oprions for vegetarians (I really liked their vegetable-Juice).

We booked this hotel for our first family trip to Japan. Oh, what a welcome! The hotel has a huge building overlooking Yokohama Bay, our spacious room has a window directly facing the Cosmo Clock 21 - Yokohama's landmark. Viewing the wheel beaming colorful at night was a beautiful experience, with "FlyDay Chinatown" song in the background. The room was spacious, meticulously cleaned, and generously stockes. Breakfast was also abundant and tasty: we had natto (japanese fermented black soybean) with miso soup and rice, quintessentially japanese and unforgettable! Staff was great and very polite. Big advantage: the location is very ideal to explore Yokohama! The World Porter Mall and Cosco Clock are walking distance, souvenir cosmetic shop in Porter Mall great, and cable car connection to train station. Enjoy the wonderful view of the Nippon Maru ship on the way! Walking distance also from Minato Mirai station, and also to Cup Noodle Museum - a very important pilgrimage for foodies! Thank you Intercontinental Yokohama Grand - we will be back!

The Intercontinental is a landmark building in the Minatomirai district: visible from afar and with a great view of the harbour. We only visited the beautiful hotel lobby and the excellent bar, so cannot say anything about the rooms, but the very helpful staff made every effort to make our brief stay pleasant, suggesting good cocktails, local spirits and assisting us with a charger for an empty phone. Can definitely recommend.

Great location, wonderful staffs, and transportation is surprisingly good. However, the rooms really need to be updated. I felt I walked back into the 80’s when I enter my room. No USB-A/C outlet, old cabinets, and the room feels worn. I love everything but the room

IHG, are you kidding me?! 1. The Hotel lobby is all marble and golden everything. Nice! But I dont live in the lobby. I live in the room. And the rooms is just like a Holiday Inn (which I respect when it does not pretend to be an Intercontinental) - dated back 1980s! Worn out furniture, old style everything. Do you ever invest in changes??? At least since 1985? 2. HOTEL SERVICES. IT IS JUST INEXPLICABLE - How come that bars and coffeeshops close at 22:00-23:00??????????????????????? Your hotel is the markup of the city, you're almost on the flag of Yokohama and the face of the city... And having said that I cannot have a drink in your hotel after 10-11pm??? Because everything is closed! I like it when the business is so well doing that the business does not need money... but I need to sit somewhere in the evening and have a drink talking to friends. 3. That rare moment when we managed to get to the bar on the 2nd floor. The staff did not let us in because THEY NEEDED 15 MINUTES to clean a table!!! and it was 30 minutes before last order should be placed. Can you imagine that??? I have just been to Bangkok where 3 minutes before the kitchen was closed and the staff did everything to get me inside and bring me the food. Instead, in IC Yokohama Grand they did everything to repel me from entering. Nice job :) We had to make the pressure and push as much as you can do in Japan. That only let us through! Vey strange place I must say. Vey strange. P.S. To the Guest Experience Manager who happened to respond to my comment. I do not know exactly when it became popular and trendy to apologize for the mess in one's department and keep doing nothing. I noticed it about 20 years ago, with hotels, air companies and like that. I want you to hear me and I am being straightforward and rough. I do not need your apologies. I do not need you insincere common words (that could have been generated by an AI or put in a template by the Hotel Director). I do not need you assurances that my comments are being analyzed. The only thing I NEEDED was a quality stay, in a quality hotel, and to receive a quality service. I DID NOT GET ALL THIS. I will not visit your hotel again, the chance is gone. I am sure that I am not the first to complain about all that, and I am pretty sure that your response was always like apologies. I do not know if you understand, but for me as a client, apologies do not mean anything, it is just another blah-blah from a service provide who messed it up. And your hotel, being all marble and fancy, does not deserve to be called an Intercontinental. Because of lack of service and lack of quality. Stop apologizing and GO MAKE CHANGES IN YOUR HOTEL. IT IS THE TIME.

Beautiful and still fairly new hotel. The toto toilet is nice and Simmons semi firm bed is comfortable. Rooms are spacious and stunning. Sliding doors open for fresh air, though sometimes an industrial seabreeze comes in. We were given a room with view but there are cruise ships, carrier and trucks outside. The rooms and hallways smell of industrial exhaust in the morning, which is a pity. Breakfast is a disappointment with small portions. Instead of this a la carte set menu order, they should really have an extensive buffet people are accustomed to. I prefer to choose what is on my plate, instead of having a set menu of things I am not quite fond of and yet felt obligated to eat and only one piece of vegetable I would like to eat more of. They have a salad, yogurt, fruit, pastries buffet set out but it wasn’t up to par with what I was expecting for a 5 star hotel. Please spend some money on quality fruit. What is this canned stuff, and no berries to offer? Everything is yellow and orange and bland. The pastry section was sad as well. I chose the Japanese set menu and would not order it again. The quality of the spread seemed poor and tamago egg was too sweet. I wanted tea however when I picked up the teapot- it was cheap acrylic. Hot tea in plastic will expose you to bisphenol A. Club lounge however is fantastic with tuna sashimi, smoked duck, the tender beef everyone was talking about. Another night had the hot set menu of scallop, slice of lamb with clam chowder and risotto. Divine. Decent offerings and extensive drink section. Edit: I got food poisoning and threw up everything I ate in the evening lounge! Be careful! I think it was the unrefrigerated tuna sashimi. Would be fantastic if they can install a purified water refill in the hotel for guests, instead of canned water. Taxi from Yokohama is 1800. Staff here are pleasant and friendly!

Phenomenal Service and Hotel overall. I travel quite a bit, and I don’t bother to write reviews. But this time I felt I had to. I’m a IHG diamond member and I booked a Deluxe King. Hotel personnel took our luggage at the door, guided us to the reception. We got upgraded to VIP suite. Luggage were sent strait to the room. Room is immaculate, bathroom is tech Asa y, shower has a glass wall open into room. I have been in Conrads, JW Marriots and still super impressed. For the Value you getting, especially if you have status, spend a few days here to get the Jet lag off before you hit the city.

This was my first time staying at a 5 star luxury hotel of this caliber and the experience did not disappoint. The staff was so attentive from checkin to checkout. Room was HUGE for Japan standards. It is easily double or triple the size of a 5 star room you would get in Tokyo. Bathroom was completely modern and aesthetically pleasing. Also, there is an awesome view of Yokohama harbor at night. I had a couple of Japanese friends come over to hangout in the room and they were all very impressed and taken aback by how luxurious the room was. It’s close to festivities, events and shopping at Aka-Renga soko. If given the chance, I would stay at InterContinental Yokohama Pier 8 again without any hesitation.

Amazing in all regards, blew my mind in every aspect of intercontinental. Even as an Intercontinental Ambassador, I did not expect this level at atmosphere and service. It was on par with world class luxury hotels and I can see how it earned a Michelin star in that regard. Definitely a must stay if youre in the area.

I stayed at the Intercontinental Pier 3/12 - 3/18. The hotel is phenomenal. When we arrived the staff was so very helpful, considering the language barrier. Our room was outstanding! Everyday as we returned it was so neatly put back together. Don't know who cleaned our room this particular day, but even the toiletries were placed in descending order and our slippers were waiting for us. I must say a special review of the staff outside. One staff member stood out in particular. Matsumosho. She was so awesome! Very helpful and accommodating. I really liked her professional demeanor. I was there to watch my son play for the Yokohoma Excellence and having a comfortable room to return to in the evening was EVERYYTHING! And the location was OUTSTANDING. When I return to Japan, I will DEFINITELY stay at your fine hotel.

Room is beautiful. Great neighborhood to walk around. Breakfast is small. Recommend skip and eat outside where are many great cafe

Stayed in the King Classic Minatomirai View room. I was extremely pleased with how spacious the room was, the great view and modern furniture. Obviously a lot of attention to detail was put in when designing it. The room also came with a minibar with free soft drinks which were refilled daily which was really nice. The room also had an integrated AC which was much quieter than a traditional AC while it was still able to cool the whole room without it getting too windy. Amenities wise, the hotel was a bit lacking, there is no swimming pool or onsen and the gym only had equipment like treadmills to work out your legs (which I really didn't need after a full day of sight seeing), would be nice if they at least had free weights. The food was ok, the buffet was a bit small and didn't change over the course of the stay (7 days), there was a menu to choose from but you could only get one thing and the portion was small. Would be nice if they split the menu so that you could at least pick one main and sides separately. The staff were very good. We had a small issue with booking a massage, however this got sorted and the staff were very apologetic through the process. Overall, I would say that the hotel is great for someone who wants a really nice room with a decent breakfast but doesn't mind the lack of amenities like a pool or onsen. Personally the lack of amenities wasn't an issue as I was out most of the day so for me the most important thing is a good room.

It's a great hotel. The view from the room is very good. It's full of vacation atmosphere, which makes people feel good. The location is also great. The bed is super comfortable to sleep on and the soundproofing is super good. I want to stay here again no matter what. Late, the only drawback is that the hotel's breakfast is relatively ordinary

Service 10/10 -we use room sevice Because we have toddler the staff is very professional and kind. -All the Staff are polite from front desk to concierge and doorman/bellman Hotel Room 8/10 - Room Is clean But need to use more vacuum for the dust, and the bathtub need to be wipe , the black dirt stain is from previous use and its so visible. But amenities are complete (Toiletries, Serum sachet, coffee & teas) Food 7/10 The food is delicious but I’ve been to many places and I’m not that satisfied ,and the broccoli too salty. Ambiance. 10/10 It’s perfect for romantic or want to see the whole City of Yokohama. Night time is best time to relax while looking the night city light .

We love this place and stay here regularly. Great room, great view, great staff and food. All at a decent price, especially for this area.

Amazing view of the city, the room’s window curtains automatically open when you enter giving it a big wow factor. The bed was really comfortable and the room was spacious, location was conveniently close to various shopping malls and sakuragicho train station. However, for the price paid to stay at a luxury hotel, I would have expected the rooms to be kept in better condition, and for the service staff to look more approachable. There were stains on the carpet and bed skirt, multiple cabinets and headboard were scratched and chipped, and one cabinet door was completely broken at the hinge.

I had a room on one of the Sky Resort Floor Atelier Deluxe and had amazing views overlooking part of the harbor and into Tokyo. Thus I had amazing evening views that included being able to Tokyo Tower 🗼. The staff is very friendly and helpful. The location is great too especially if you're there for the meeting or convention as you can walk by walking through the shopping center and the walkway (sadly the walkway doesn't have cover most of the way so there is a chance to get rained on) The hotel is accessible via the shopping center which is lots and lots of options for food.

Walking into the room stuns and gorgeous views as the curtains roll up. The room is spacious, the long table beside the windows just gave the perfect spot to have a nice morning breakfast enjoying the view. A couple of minor things that bugs me is that their curtain design isn't full black out, so I can see light shine through early in the morning. Second is their evaluation going too fast that my ears block every time I go up or down. Lastly, there's not a good way to get to the hotel from the airport at night beside the taxi. Other than that, the location is great, close to everywhere I need on a vacation. I really enjoyed the time there and would go again.

Very nice hotel. The hotel itself feels like a 5 star hotel, the rooms feel a bit outdated. The view from the 63rd floor was spectacular. I feel like if this was priced as a modern 5 star hotel this review would be different, but at the current pricing this hotel is a pretty spectacular value. The only actual issue was the shower was not nearly as clean as I would expect. Actually I genuinely think the bathrooms just need a full renovation. Otherwise it was one of my favorite accommodations in my 2 months in Japan.

The Westin truly redefines luxury with its perfect blend of elegance, comfort, and world-class service. From the moment you step into the lobby, the atmosphere exudes sophistication with its contemporary design, soothing ambiance, and impeccable attention to detail. The rooms are spacious, beautifully appointed, and thoughtfully designed for both relaxation and productivity. The signature Heavenly Bed lives up to its name, ensuring unmatched comfort and restful sleep. Large windows allow natural light to pour in, offering serene views that elevate the entire experience. Dining at the Westin is a treat in itself—every meal is curated with exceptional flavors, fresh ingredients, and flawless presentation. The hotel also excels in wellness, with its modern fitness studio, rejuvenating spa, and refreshing pool that make it easy to balance indulgence with well-being. What sets the Westin apart, however, is the warmth and professionalism of its staff. Every interaction feels personalized, making guests feel truly valued and cared for. Whether for business or leisure, the Westin is the epitome of luxury and comfort—an oasis where every detail is designed to delight. Highly recommended for anyone seeking an elevated, unforgettable stay.

The moment I stepped in, my first impression lasted all the way until check-out — a beautifully designed hotel with elegant decor, but the service didn’t quite live up to the setting. There was no acknowledgment from staff at the entrance, concierge, reception, club lounge, pool reception, or restaurant. Everyone seemed busy, and interactions often felt procedural, with staff focusing on rules and policies rather than being engaging, flexible, or empowered. Check-in and check-out were also on the lengthy side, which added to the sense of formality over warmth. Perhaps I was expecting too much for a business hotel, but overall it’s still a pleasant place to stay. The food quality was generally above many competitors, which was a highlight.

Brand new hotel from the Westin hotels. The attention to details is impeccable. From the outside cascading fountains, to the modern art art the grand entrance, to the reception area on the 23rd floor. Amazing views of Tokyo, a bar, gardens, and the main reception. When i entered my room i was amazed by the modern design, fusion with Japanese art. The blinds opening up automatically as i enter, the cascade of water in the wet room, m smell of new, modern Japan. It did not end there. The concierge girls made me feel at home. Thank you. As short business stay, i didn't try the Spa, Gym & pool. But they did impress me. Recommended.

Absolutely amazing hotel with amazing staff. The room we got was easily one of the best rooms we have ever had, with a full amazing view of the city. The breakfast every day was exceptional with a wide array of offerings. The location was also excellent with an easy walk to a number of attractions. Finally the staff were also amazing. Shinya in particular was an amazing host.

We had the pleasure of spending the night at The Westin Yokohama last week and I have to say that this is the most beautiful and luxurious hotel we have ever stayed in. Perfection was in every detail with super-comfortable beds, a well-appointed bathroom and anything a guest could possibly need supplied. We have never been in such a quiet room. The staff was so kind and welcoming and we feel fortunate to have chosen this hotel on our recent visit to Japan.

I have never experienced a clean parking lot, meticulous staff, responsive receptionists, banquet hosts ,housekeeping , parking management and welcoming staff all in one place- This Westin outdoes all places I have been to so far in maintaining consistent cleanliness, hospitality and a welcoming atmosphere. Easy to interact and highly responsive staff. This is true hospitality and respect👏🏼👏🏼

Our room was spacious and very clean. The hotel had multiple dining venues and bars. They also had an extremely generous Concierge level for both breakfast, afternoon and evening dining opportunities. Very conveniently located.

I thought the price wasn't bad compared to what I was getting. Besides the typical onsen experience, They have a hourly Finnish style sauna either in the gendered sauna or the unisex area. I thought this was very cool because they made a little show out of it in the unisex one and you'll be sweating, trust me. Overall I had a very pleasant stay here.

Can’t comment on the rooms as I only came for the day spa before catching my night flight out of Haneda. The location is great - you don’t have to step out on the road as it is connected underground from the Yokohama station. My daughter and I spent 3 hours there and had a good rest, soak, a tasty meal before heading to Haneda. The soya milk noodles were delicious. The Chicken tasted like it was grilled over charcoals. It was clean and spacious. The staff were friendly. Two smaller towels and a big bath towel were provided. You pay with the bar code issued with your key at the end. About 2,200 Yen per pax for onsen. Value for money

I love sauna ritual. Go try it if you like or not. At least you will get smooth skin anyway. Go there before a new date haha

My favorite here is the sauna, especially during aufguss time. I also want to thank チュウクーさん　for the great service during the 垢すり — she was very friendly and kind.

For only 4100yen you get a capsule room, and access to Japanese ofuro, sauna, and spa facilities. The whole place smells really good, and staff are friendly and helpful, albeit the one who happened to serve me didn't speak much English. Excellent location near the train station too. Great for a solo traveler with just a little knowledge of conversational Japanese.

No tattoos allowed. Don’t waste your time

Super nice especially the Sauna & breakfast!

I've been here solo and with friends and the experience is always relaxing. If it's only a day trip, be sure to allot at least 4 hours to also include hanging out at the rooftop foot bath with a view! No room, no problem! Their relaxation rooms are spacious and there's even a women only area. The indoor/outdoor baths are good and offers a wide variety. I specially liked the rock bath. They also offer different types of massage. Food is also good and not that pricey.

Very busy place, but not overcrowded. Went on a weekend, so it seemed like the workers were very busy and receptionist was not very cheery (rare in Japan!), although her work was straight to the point and clear. There are collabs with them, where the goods are sold in the gift shop. There are four private family baths that can be reserved by the hour, but on peak hours it may be a bit hard to get it. Couples are allowed to use as well. Main baths are separated by sex. Rock sauna rooms are available, but it seems like some of the rooms cost extra. The rest space is popular, so it may be a bit hard to find a seat if not alone. There is a rest space specifically for snorers as well. The dining had a tuna cutting show depending on their schedule. Location of establishment is very ideal. Close to a mini amusement park, near World Porters (mall), and walking distance to many famous landmarks.

I’ve visited Manyo Club in Yokohama twice now and really enjoyed it both times. This visit I was able to explore more of the floors and try a wonderful massage (ask for #23—highly recommended!). The staff are extremely friendly and helpful, and the onsen offers a wide variety of baths, including relaxing open-air areas. It’s a peaceful, rejuvenating experience—I’m hoping to book a room next time!

Not my first time using onsen facilities. This time, I tried a night's stay too and, regretted this decion. Oil massage was disappointing. Chinese masseuse was sniffling throughout the treatment, without wearing a mask. She also did not seem to have a system of managing the 100min massage, unlike therapists in other spas/countries. When I gave feedback to front desk, there was no apology. Fortunately, the onsen pools and bedrock rooms were fine. The guestrooms were small and the pillow smelled in spite of the clean linen covering it. Manyu is good only for onsen and not as accommodations. Nearby InterContinental and Bay Hotel are much much better.

On 20/4, my boyfriend and I used the service here. we paid 9600 yen including ticket for 2 people and plus 3500 yen to use private bathroom. the result was terrible The bathroom was old and musty. The wallpaper was peeling off - the mirror was yellowed and the worst thing was that the bathtub probably hadn't been cleaned in a long time. There was a lot of dirt in the tub, after discovering that I told him I was tired and wanted to leave. Since that day was his first time experiencing a hot bath, I didn't want to spoil the fun so I kept quiet and didn't say anything. But I definitely won't be back.

Stayed there for 4 nights as a tourist. The rooms themselves are quite small and don't have showers, the big sell is definitely the Onsens! They're some of the best you can get near Tokyo. The rest of the hotel and atmosphere is incredible, plus the breakfast + dinner were nice. A bit pricy if your not going to utilize the Onsens often, but they're the best after a long day of traveling.

I can’t speak for the lodging, but this was my go-to location for a nearby supa/onsen. It was a great place to visit on cold or rainy days to hang out with friends. I especially liked the salt scrub room and the outdoor terrace. The views of Yokohama Bay are spectacular. Keep in mind this facility is not tattoo friendly in the public bathing areas, however you can book a private room (best done a few days in advance) if are bringing someone who has them. If they are small, cover them with a bandage and you should be fine. The public bathing areas are very nice, clean and peaceful. I usually grab a tub of the salt scrub when I come to visit. It leaves your skin silky smooth, like nothing else!

Hyatt Regency Yokohama never disappoints. The rooms are absolutely pristine — clean, modern, and very comfortable. The staff are incredibly helpful and professional, always making us feel welcome and well taken care of. The location is fantastic, just steps away from Chinatown and the train station, which makes getting around Yokohama and even into Tokyo super convenient. One standout moment was ordering room service — I got a burger and it was sublime. Easily one of the best I’ve had at any hotel. This has become our go-to hotel whenever my family visits the Tokyo area. Consistently excellent service, great location, and top-notch comfort make it a clear favorite.

This was a great hotel. Super clean and well organized. I opted for the club access. It's worth every penny. Breakfast was from 8-10 and then cocktail hour from 5-7 PM. That was well worth the money. The room service was amazing. The cleaning was done wonderfully. It was prime location as well, super close to everything. Everyone was very helpful as well. Highly recommend this hotel.

Laundry Service costs $150 AUD to get a bag of clothes washed - I only found out to know this price once the clothes were washed. No staff informed me that this was the rate. Very poor communication and service on this.. No budging from the manager on get any discount for his owns staffs lack of communication. Not a great vibe around the hotel lobby, dark and quiet. In general the rooms are nice, and the room service girls are very good at their job!! One English guy at reception is very helpful.

Really enjoyed my stay here, I highly recommend it. Great location since it’s close to Chinatown and other popular spots. The staff is super friendly and attentive. Rooms are spacious and clean. Lots of items can be lent to customers like air purifiers, humidifier and hair iron when requested. We qualified to get access to the lounge, breakfast and late check out. Breakfast is much appreciated-it offers lots of options, both western and asian dishes.

This hotel is literally perfect in every way, shape and form. The bus from Haneda airport stops literally 2 blocks away from here. The train station is up the street, Chinatown is down the street, Lawson is right across the street and you are right by the water for beautiful views. Every single worker in this hotel was top tier, my first encounter was Kai who was so helpful and got me and my girls to go check out Chinatown that night, he gave us maps and told us of a few hot spots. I got the 3 full beds in the room and believe it or not it wasn't cramped. Please attend the bar and have tea time, the ambience they set at night is so relaxing. I have recommended so many to stay here when they visit. I appreciate each everyone who made our stay the best.

Such a good, friendly, and luxury hotel. Employees welcomed and helped me out right away when I stepped in the lobby. They provided exceptional services. Everything is so clean and neat. This is one of the best hotels I have ever stayed. I missed the heated-seat bidet so much.

This is by far one of the nicest hotels I’ve ever stayed in. Service was impeccable, breakfast was great, cleanliness was next level. Great area of Yokohama as well with much to go and do and explore. The room was big as well and not cramped like lots of other Japanese hotels.

I was excited to stay until I find out that not only tattoos not allowed, but they will make you feel like a criminal if you have them. It’s 2025, and a resort that claims to be 5 stars needs to get with the times. There are so many better spots to stay with better rules.

This is a beautiful hotel and the service was outstanding 99.99 percent of the time. If you book via amex, the included breakfast was amazing. However, we did not receive the room upgrade as usual with Amex fine resort booking at this hotel. This was actually the first time I didn't get an room upgrade as usual. The only person we had some issues with was the gentleman at the first floor door man who would not help us to hail a taxi. I thought that was really strange.

An absolutely beautiful hotel. Up there with other luxury 5 star hotels. From a value standpoint this deserves 6 stars. The service was fantastic the staff were professonal and always available to help. They have one of the best breakfasts in Yokohama hands down, with private dining rooms. This is truely a gem of a hotel and anyone coming to Yokohama should stay to experience it. I look forward to my next stay, thank you for the incredible service!

10/10 service I know it should be 5 but this is way more than a 5 star hotel! Food and service was great, English was spoken very well and everyone seemed to be included as a community. Don’t get me started on the rooms. Would recommend to anyone and everyone WOW!

Ok so I’ve loved staying at Kahala Yokohama but the ownership group resort trust Japan is an absolute joke and I hope all non Japanese people realize that. My wife’s family are from Japan and we visit them every year and they’re XIV members which is owned by the same company as Kahala. I have a tattoo which is literally two inches long on my arm. Since I was walking around XIV Hammamatsu without hiding my tattoo, my wife’s parents were contacted and rudely told I am not welcome at any XIV hotel and if they bring me to any XIV property they will lose their membership. There’s one thing asking politely to hide my tattoo and I understand that. I stayed at the Halekulani in Okinawa and Crown Prince Sakura this summer which are both Japanese hotels and was very politely asked to cover my tattoo and I obliged. The manner in which resort trust handled this is ridiculous. They made me and my wife’s family feel like we’re criminals for having a small tattoo. It’s unfortunate since we’ve enjoyed our stay at Kahala Yokohama and I’m sure since this Kahala is in Hawaii they follow American culture but this ownership group resort trust is ridiculous and needs to have more empathy for other cultures

This hotel offers an excellent price quality balance for the 5 star range. As we are members of the Leading Hotels of the World we received an upgrade to a corner room with an excellent view to the bay area. Unfortunately they charge you to visit the swimming pool & spa amenities, which for me - as a frequent traveller - is unseen of for a 5 star hotel. I told this to the concierge services who shared my views. Staff is very nice, but not everybody expresses themselves well in English.

There are many reasons why this hotel deserves such high ratings. From the moment you walk in the level and commitment of service, greeting and smiles exceed expectations. Every person no matter what position or job title was consistent throughout. The rooms were always cleaned immaculately. Their breakfast buffet satisfied everyone in our party (there were 10 of us!). If we can give this hotel 10 stars we would. Thank you for making my dad's 70th birthday a memorable experience for our families 💖 And extra love for the concierge in helping us book the Marine Rouge dinner! THANK YOU!!!

Disappointing, Overpriced, and Nowhere Near 4 Stars I had high expectations for Oakwood Suites Yokohama given its 4-star rating and premium pricing — but what I experienced was a complete letdown, bordering on appalling. First, the cleanliness was shockingly poor. I found strands of hair inside the refrigerator, which is beyond unacceptable for any hotel, let alone one charging luxury rates. The bathroom reeked of sewage, making it hard to even relax or take a proper shower. These are basic hygiene standards that even budget hotels manage to meet. The “view” — one of the few advertised selling points — is entirely accessible for free from the lobby level, making it feel like a cheap trick to justify their inflated room rates. Speaking of which, for what you're paying, you're essentially funding a high-rise hostel experience full of loud, inconsiderate tourists — not the serene, premium stay the branding suggests. To make matters worse, I requested a simple 1-hour late checkout (to 12:00 noon), which was flatly refused. The excuse? “Fully booked” — despite the check-in time being 3:00 PM. This level of rigidity and poor customer service is ridiculous, especially from a so-called luxury property. All in all, Oakwood Suites Yokohama is grossly overpriced, poorly managed, and fails at the fundamentals: cleanliness, service, and value. Spend your money elsewhere — you’ll find far better quality and service at half the price.

We stood for 2 weeks during our stay in Yokohama. Modern rooms like on the pictures, nice gym not crowded and clean, view morning and evening from the rooms so calming. There is a big supermarket nearby and train station which was extremely helpful ( fruits, veggies, high quality meat available) During long stay you will be missing a meeting room in case you need to have a call, study late night out of the room.

Currently staying here on level 49 with my husband and toddler. Our stay has been incredible so far. The staff from the front desk have been very welcoming and extremely helpful - from checking in late at night to helping transfer our luggage to the next city. The housekeeping team are very accommodating. I really appreciate all their help over my stay. The rooms are modern and immaculate. The kitchen has all the essentials and there is a washer/dryer combo in the bathroom. The residents' lounge is luxurious and inviting. The gym is massive for hotel standards and well equipped. The location is conveniently right next to Bashamichi station. The 360 degree views from the spacious lobby are breathtaking and unmatched! I cannot wait to visit Yokohama and stay at Oakwood suites again!

This is an amazing property! My wife and I stayed in a one-bedroom suite on the 49th floor with a beautiful view of Yokohama Harbor and downtown Yokohama from the open balcony. After spending a week in some really small Japanese hotels, Oakwood Suites was a refreshing upgrade. The two dedicated elevators that take you to the lobby on the 46th floor are fast with no intermediate stops, so being on high floors is not as inconvenient as one might imagine. The metro station is below the complex and there are plenty of stores and restaurants nearby. I discovered the property will change ownership later this month (August 2025) and transition from serviced apartments to a standard luxury hotel. We would definitely return!

Wow! This property was awesome! The rooms were immaculate and had the best features. I would stay here again in a heartbeat even though I had business in another part of the city. Enough good cannot be stated about the hotel room or the friendly service. The beds were firm. If you like soft beds, this hotel is not for you.

I recently stayed at Oakwood Suites Yokohama and, unfortunately, it was quite a disappointing experience. From the moment I arrived, the check-in process felt chaotic and took way longer than it should have. The staff at the front desk seemed overwhelmed and not very helpful, which added to my frustration. As for the room, it was spacious but not clean. I found dust on surfaces, and the bathroom didn’t seem properly sanitized. It’s really disappointing to see such a lack of attention to cleanliness, especially in a hotel that claims to offer high standards. The furniture also felt quite dated, which didn’t help create a cozy atmosphere. One of the biggest issues I faced was noise. The walls felt paper-thin, and I could hear everything from neighbors talking to traffic outside. This made it really hard to get a good night’s sleep, which is what I was hoping for during my stay. I was also let down by the amenities. The fitness center was lacking; several machines were out of service, and the Wi-Fi was spotty at best. It made it tough to stay connected when I needed to. While the hotel is in a convenient location, it just doesn’t make up for the numerous issues I encountered. I had high hopes for my stay, but it turned out to be quite the letdown.

I would give it a 6 star if i could. The rooms were impeccable with high end appliances (miele washer, delonghi toasters etc) extremely clean, and reasonable rates when i stayed. The lobby was breathtaking with a 360 degree view of Yokohama from the 46th floor. The subway station is right outside that provides easy connection to Yokohama station and to Tokyo. I would definitely stay here again.

Bad points : 1. The welcome drink was not served and instead we were given a token to collect the drink from the 1st floor. 2. Throughout our stay the staff was very cold and often responded using a few words, no smiling. 3. We were asked to drop the room key at the front desk every time we went out, even if it was for a short time. This was very inconvenient. 4. The hotel claims the rooms are sound proof but we heard yawning, talking and laughing from other rooms. Good points: 1. Rooms were very clean. 2. Lots of Amenities.

I've booked this hotel in March 2025 for a week. The hotel in itself is old, the carpet smells old, the furnitures are old. I've booked the large double room for a week and my stay was not worth the money I've spent. The carpet is my room had multiple large black and white spills. The bathroom faucet was cracked. Also I've opted for less cleaning, and the staff gave me two sets of pyjamas, towels, and slippers everyday for 7 days. I had accumulated a huge pile of them by the end of my stay. The silver lining was that the staff was really helpful. they carried my luggage to my room and accepted my parcel deliveries. The hotel isn't close enough to the station (it looks like it is). The streets around the hotel are very lively with loads of izakaya and one karaoke place , if that's what you like. Would not go again.

I had mixed experiences with front desk staff. The younger male staff seemed inexperienced and delivered bad service which was frankly rude. Later when I actually came to check in, there was a different range of shift staff on; and this time they were kind and helpful. The rooms are nice but the carpets are scuffed and need a deep clean or renovation. The location was calm. The room was rather small as is standard in these hotels at these locations. No storage space.

Very nice staff!!! When the restaurant downstairs noticed i had a disability they were very Accommodating!!! Anyone who stays in Yokohama for whatever time they are there i 100 present recommend this hotel

Probably my least fav Knot location by far. Everything’s super old, and the AC would not work (0 air circulation at all) so the room was super stuffy. Better off paying less to stay at a business hotel.

The room looks fantastic, very rustic/retro. The walls are super thin though. I had a room of girls who chatted and laughed till the wee hours of the morning and calls to the front desk were met with utter indifference so nothing was done at all. The carpet also felt like it hasn’t been vacuumed in a while since I tend to react to dust. Wouldn’t recommend!

Rooms are on the small size, especially the bathroom. The beds are comfortable and rooms are adequate with small tables, lights, tv small fridge n cozy environment. The bar and restaurant on first floor are actually pretty good and have a constant stream of customers. The free breakfast was really good and you get about 10/20% off on dinners at Smoke, The Restaurant. The staff is attentive and the food is well presented. Our waiter was from The Dells in Wisconsin of all places. Nice guy. Location is outstanding. Shopping, eating, people watching or ease of subway access are all pluses.

It was amazing here! The food was great and the family-marts on the 4th floor was an amazing idea! The view was amazing looking down on the wheel and on the nearby shopping centre. The rooms where slightly small but survivable. The location was nice, close to the river and near to most of Yokohama's landmarks such as landmark tower. All in all it was really nice here and I would come back here.

We love the APA Hotel in Yokohama. The location is wonderful, near Cosmo World, World Porters and Bashamichi Station. The rooms are small but very comfortable with plenty of amenities including A/C, Air Purifier, Kettle, Robes, Slippers, Toothbrush, and more. The hotel's onsen is amazing with an open-air bath, jetted, and minerals in different temperatures. Tip for newcomers - take a cold shower before getting into the bath so it isn't too hot for you. The two Family Marts have a great selection of quality food and drink items. They also have a pool, massage chairs, coin laundry, luggage storage and amazing views of the bay or Minato Mirai's Feris Wheel. I do recommend bringing a cheap foam mattress topper if you don't like firm mattresses. It made the stay perfect for me and I had room for souvenirs when I left it behind.

My #1 booked hotel. I stay here 10 times a year on average and it never disappoints me. They have great food options, the rooms are always clean and everything always works. Best location for my interests without the congestion on Tokyo. Great events held.often at the red brick wherehouse just down the street. My only complaint about APA in general is they do not have an APA membership card for foreigners, otherwise I would probably be awarded free room stays from time to time for as often as I stay here.

The hotel service was good and the room was nice. The hotel had several restaurants, and I was able to eat in three of them. The staff was helpful when needed. The location was the most convenient. Most of the attractions I wanted to see were within walking distance. It was also a 10-15 minute walk from many different subway lines.

Be warned that this entire place is absolute chaos most of the time. There are so many people coming and going, and lots of people always standing in the way. It also takes a long time to get an elevator. None of that is the hotel’s fault - just be prepared. My only complaint is that it is far too easy to hear everything going on in all the rooms around and above you. The vegan bakery on the ground floor is incredible.

Cleaners were very disprespectful towards late sleepers. They were shouting all the time across the hallway and waking us up constantly. It made our stay insufferable at this hotel. The bathroom was way too small. And the room was full with way too much dust. My roommate got asthma from it. Also beware of false advertisement, the airconditioning in the room is centrally set. It was either too cold or too hot in the room.

I found that there are a lot of non-Japanese complaints about the lack of washing machines. Indeed a problem. It has been officially listed as the top priority improvement project by APA. Seriousness is seen. The formation of this problem may be related to culture, as I know. Japanese houses often have their own washing machines, and rarely use public washing machines. This why it’s not a big issue for hotel. But interestingly a considerable number of foreign families don't even have washing machines, they even depend on public exclusively! so we are surprised that Japanese houses must have 「洗濯機置き場」when we first moved to Japan studying. This is something that foreigners have never seen. In Taiwan's self-service laundry have developed into coffee bars. Others countries I worked are various by region, but they all have share washing machines culture with different approaches, interesting. Like, in my working country, the home delivery washer business is very developed. That's why many people don't have washing machines outside Japan. Foreigners do not reject sharing with strangers (just like in the movie! Public laundry everyday, haha) It's really an interesting cultural difference, but it makes tourists visiting Japan very distressed. After years of remote work, I do realize this business any lifestyle, although it is very popular around the world, but not applied in Japan. This is a serious bottleneck. Unnecessary facilities should be removed and a large number of washing machines should be placed. In a word, judging from the number of foreigners in this hotel, even if this laundry room is 500 yen at a time, it will keep running every single minute.

I've been here in March of 2023, and now again in juli of 2025. This is such a great hotel! The view is amazing and the surrounding scenery is beautiful. But most importantly: the people here are kind and courteous and amazing in their profession. For example, we wanted to see the Tokyo flood protection project, the Ryukyukan, but making reservations proved a challenge. However, the concierge swiftly and with great ease made reservations for us and so helped us secure a spot on the tour. These are the kinds of services that are becoming rare in the hotel industry, but New Grand still has these amazing people who just get things done and help make your stay in Japan a very memorable one. Simply said, this is an amazing hotel. Easy 5/5 stars, definitely recommend staying here!

During our 10-day trip to Japan, we had the chance to stay at the New Grand Hotel in Yokohama. It was a wonderful experience — a place where we enjoyed delicious food at its restaurants and were warmly welcomed by kind and attentive staff. This elegant and stylish hotel, rich in history, helped us create unforgettable memories. Every detail was graceful, and the view was simply breathtaking. If I could rate it 7 stars, I definitely would!

Went with my daughter for a little getaway. Overall, it was a good for our needs. It did start off wrong though and that feeling has stayed. One of the first thing the staff says is passport please. But i live in Japan and have for many years. My daughter is Japanese. So I really don’t appreciate the stereotypes and assumption, but it’s common. I wish the staff could have went about the situation more politely, don’t just assume. The hotel room itself was spacious, seemed a little dated but was nice. Our room view was kinda nothing special but that was expected.

A luxurious hotel located very close to Chinatown. The hotel has an antique design but with modern amenities. The hotel staff is very helpful and goes above and beyond for the hotel visitor. The room is very spacious and clean with all the facilities required for a perfect stay. There is also a private parking lot adjacent to the hotel for 1500 yen. In conclusion, the hotel is highly recommended.

The location of this hotel is excellent. There is a very nice walking area along the water. The hotel itself is looking a little tired, but that should come as not surprise considering its age. The room coffee maker is decent. The coffee is better than average. Our view was excellent and Chinatown is literally around the corner. Overall, the staff were decent, but not spectacular, as some of our other Japanese hotels have been. The TV is tiny compared to modern hotels, but how much time would you spend watching TV in your room? Breakfast is not included.

The hotel takes up its own block but the entrance facing away from the sea is boarded. The closed entrance has a beautiful grand staircase that is disused as there isn't a reason for anyone to use it. The working entrance faces a large public park that spans to the end of the boulevard and is quite pretty. The hotel is clean and well kept but old with a musty moldy smell throughout the building. They use mechanical keys which is outdated but also quaint. They advertise bedrooms with 3 beds. The beds are a nice standard size but they will provide a maximum of 2 keys which is annoying when they advertised that the room is for 3 people. However, they did provide 3 of everything in the room and gave away some free amenities like hair brushes, tooth brushes and disposable fuzzy slippers. The staff are very polite but the concierge is a little curt. Not enough to be outright rude but there were a few occasions when they spoke to each other in Japanese saying comments that they wouldn't have said if they knew we could understand them.

Great hotel, in front of water walkway which has park and restaurant, lovely to stroll along to reach cable cars where there is huge shopping mall and petting zoo. Staff are friendly and helpful and room was large and comfortable.

I went to the Shinyokohama Prince Hotel’s 7th floor BBQ last week. The staff were all very friendly. I wasn’t sure how to get to the BBQ area, so I asked one of the staff members, a trainee named Zar. Even though she seemed very busy, she was extremely patient and kindly guided me to the 7th floor. I really appreciated her warm and friendly smile — I think I might be falling for her.I do thank you and love you Shinyokohama prince hotel..

We can't say enough good things about this beautiful hotel. We enjoyed our stay immensely. The rooms were immaculate, the service (always with a smile) was exceptional and the food was delicious. Also breathtaking views! Thank you to all the hard-working staff for making our stay a wonderful one!

Rooms: 4/5 - room was clean with a nice view. The hotel design is a circular design. Service: 5/5 - the staff are kind and attentive. There’s a restaurant on the 2nd floor that has a delicious breakfast buffet with a good variety of beverages. Location: 5/5 great location that is close to the train station

Fabulous place to stay with all amenities you could hope for with connected shopping centres and loads of food places nearby at Yokohama train station if you don't want to pay the more expensive Hotel restaurant prices. Brilliant views across city and even got a glimpse of MtFuji from our bedroom window

Hotel Prince Shin-Yokohama offers a great stay with stunning views and is super convenient—just a short walk from the station. Perfect for travelers looking for comfort and easy access to transportation. Highly recommend!

Best location possible, amazing views and lovely reception. Rooms were nicely kept only problem was the aircon, or lack of. Barely works at all, room is boiling hot. Asides from that it’s a lovely hotel

The rooms were really tiny and pricey but we loved the service, the buffet amazing, and the elevator was beyond fast smooth!

The hotel is really nice. The reception staff were all very friendly and helpful up not on arrival. They were able to store our luggage while we waited for our room to be ready. The club lounge has really good food for breakfast and dinner, and a variety of drinks was nice. The housekeeping staff is efficient and did a really great job on our room. It is really close to Yokohama Station, with direct access to the malls and station from the B1 Floor. Food and all types shopping is close by as well.

This is one of the best hotels that I have ever stayed. Big room. Very well maintained and clean. Walking distance from Yokohama station (underground shopping streets) and connected with department stores, restaurants, and markets. The breakfast is the best of the best. The club lounge is comfortable and offers good food.

Great central location by Yokohama station and huge Joinus mall underground. The room was spacious by Japanese standards and bed was super comfy and soft. Bathroom has full sized tub, separate shower and tons of counter space. AC worked well and didn’t blow directly on you. Most of the restaurants were expensive and I wouldn’t recommend the SeaWind. Disappointed the pool and gym cost extra so didn’t use those services. Would definitely stay here again.

Had a wonderful stay at Yokohama Bay Sheraton. The staff are attentive to the requests even before arriving via bonvoy chat. We requested a crib that prepared in advance. Letting them know that we are celebrating a birthday, they upgraded our room to much bigger one at check-in saying they want us to enjoy this special day! Checkout time was extended till 15h. We found a happy birthday message and small bouquet on the bed which really appreciated! As a platinum member, we used the lounge on the 26 floor. Kids are allowed till 20h but you need to book your slot after 17h I guess to avoid crowds. Breakfast at the lounge was nice especially with the egg station but be careful the the last order is at 9h30. At checkout the gave us the parking ticket as a gift so we did not pay the parking fee for the stay. On the down side, the fitness and the pool belong to some other company but sheraton guests can use them. Only 13y old and above are accepted. Would be great to accept kids at the pool at least. In general a nice place to stay at and relax!

The Yokohama Bay Sheraton Hotel & Towers is an outstanding choice that excels in convenience and luxury. Its unbeatable location provides a direct, covered connection to Yokohama Station, placing guests immediately adjacent to major shopping hubs (like Takashimaya and Sogo) and a huge variety of restaurants. ​A significant highlight of the hotel is the generous room size, which offers more space and comfort than typical Japanese city hotels. For executive guests, the Club Lounge on a high floor provides views of Yokohama and also Tokyo on a clear day. It also provided attentive service, complimentary breakfast, and a generous evening cocktail hour. ​Verdict: This blend of premium connectivity, superior comfort, and executive benefits makes it a top-tier hotel for any visit to Yokohama.

Absolutely terrible service from the front desk. When we checked-in the front desk staff snickered and asked my Japanese wife if I am her business partner and if we need twin bed? (clearly mentioned as couple booking with double bed request) So a foreigner cannot be a spouse of Japanese woman? No professionalism or manners at all from the staff of a global hotel chain like Marriot. I hope they look into this type of attitude from staff and not despise guests.

Great location, service, and spacious rooms for Tokyo! Meals are a little pricy but you get what you pay for! Be aware the pool costs to use, not included in the price of the room. They have a great system where for each day you deny cleaning services they provide a 500 yen coupon voucher towards breakfast! Which is a very well rounded buffet of Japanese, American, and pastries. Room service is ordered via the phone and the plates are of a good size, there are 4 dining/drinking options onsite with extensive Japanese foods, Chinese and Tepenyyaki as the meal types.

We had a wonderful stay during our time in Tokyo. The hotel was clean, comfortable, and well-maintained. The staff was friendly and always ready to help with any requests. Our room was spacious and had all the necessary amenities, making our stay very enjoyable. The location was perfect, with easy access to public transportation and nearby attractions. Overall, it was a great experience, and we would definitely stay here again on our next visit to Tokyo.

Excellent location! Lots of different trains come to the station going direct to Tokyo central. Good service and clean rooms! No smell of cigarettes. Some other hotels advertised as non-smoking rooms but still smelled cigarettes. This hotel does not smell cigarettes. Very clean! Good breakfast buffet. Lots of well-rated restaurants around. Highly recommend the hotel.

The hotel room was very spacious but my first impression was that it wasn't cleaned properly, because the side table was dirty and there was a hair on a hand towel. I wiped down all the surfaces in the room to ensure that it felt clean. The room and furniture also looked a bit old too, but that's what you get at a 3 star hotel sometimes. The location was good, about 400m from the station and near a shopping mall. The staff were friendly and helpful when we checked in. Overall, it was just ok, but I probably wouldn't stay here again in the future, as it didn't feel as clean as other hotels in Japan.

I loved everything about the hotel: - The location is amazing. We took the Narita Express directly from the airport and walked less than five minutes to the hotel. - The staff is excellent, with a special thanks to the reception and restaurant personnel. - The breakfast was exceptional, offering a huge variety of high-quality, freshly cooked Japanese food, and the staff was incredibly helpful. - The hotel has laundry machines, you can start your laundry and come back later to pick it up. - There’s a large mall right in front of the hotel with numerous restaurants inside. - The facilities are spotless. - An exchange machine is available at reception, which is really helpful since cash is often needed in Tokyo. I can’t wait to be back. Thank you for your hospitality!

I had a great stay at Richmond Hotel Premier Musashikosugi! The location is super convenient, just a short walk from the station, with plenty of shops and restaurants nearby. The rooms are clean, comfortable, and well equipped. The staff is friendly and helpful, making the experience even better. Highly recommend for a comfortable stay in Tokyo!

Excellent for a 3 star hotel . Wonderful polite easy check in . Amenities fantastic . Room ( tired, dated, bed just ok, train noise). However - it’s in a terrific area, close to station and breakfast is outstanding and generous ( Japanese and western choices) . Special mention to Chubachi at breakfast . She was so polite, happy and friendly - we started our day with a 10/10 feeling !

This hotel has parking available but needs to pay. Room was average , our room has a massage chair which is very useful to us after a long shopping day. Bathroom was clean. Breakfast was Japanese style. The location of this hotel was near to a few shopping malls - around 5 to 10 mins walk.

A nice hotel and it's really convenient to reach , a 2 minutes walk across the street at the train station 桵木町駅. Also, there are bus station and Sightseeing tour bus station in front of the hotel, very easy to get around. Post office is on the other side of the street. The best part is, half of the rooms can see the beautiful harbour of Yokohama. Day time view and night time view are both excellent , watching the beautiful view , I can forget the room is rather small . The breakfast of this hotel is very good too ！

A nice & convenient hotel. Self check in & check out are quick & easy. Stunning big wheel view at night. 7-11 is just on the ground floor. Lots of eateries nearby. However, the room furnishings are bit old.

This is my second time staying here, mainly for attending BioJapan. The location is excellent, just a short walk from Sakuragicho Station, with shopping malls and restaurants nearby. It takes about 15–20 minutes on foot to reach the BioJapan venue. The hotel is clean and compact but well-equipped, and the best part is the beautiful window view overlooking Minato Mirai. Breakfast is mainly Japanese-style, though the menu doesn’t change much from day to day. Overall, it’s a very pleasant stay at a reasonable and affordable price.

Great rooms and great service. I had a bathtub leakage and the staff responded quickly and gave me an upgrade room. Overall the location is nice.

Rooms are very small, there is almost no space for languages Our last morning, surprisingly, I got a phone call ( at 9:50 am) said that I have to check out at 10 - which I never heard before. We stayed here a few times in the past and always check out around 11-12 Now they changed the rule without saying anything. I went to lobby checkout and it was 5 mins late ( 10:05), they tried to charge me more, but I refused.

Im here in autumn. The hotel locks the aircon in heater mode. Its so warm that i cant sleep. They provided an old dusty fan which is very disappointing. No bottled water provided as well.

Really overpriced 27,000 JPY (no breakfast included !!) for an extremely small room (around 10M2) 2 adults and 1 suitcase, impossible to move. Planned to stay 3 nights but finally stay only one night. Strongly advise for the same price (around 30,000JPY) for a decent room !!

Great hotel. Rooms are very roomy big rooms let down no handicap rooms , they only one tub which are so high and hard to get in and out. Good location in front of a Lawson market few blocks from train station and lots of local restaurants. This was my second time staying here.

An amazing hotel with great staff and a currency exchange in the lobby so if you bring cash you can immediately exchange it into ¥ for your stay. If you wish to stay here there is a 7/11 across the street with an ATM you can use if your card works, and a bar close by if you want a drink, it's close to the subway if you wish to travel around Tokyo. Truly a good location for travelers from all over

Just had our first trip to Japan and this hotel made our experience more comfortable and enjoyable. Great location. Near the train station near a great ramen restaurant, across the street is a popular shaved ice restaurant AND a convenience store next to it. Very CLEAN hotel and friendly staff! We’ll be coming back.

Thank you for your kindness and warming welcome. Lovely girl reception. Politely to service when we ask her about transport information in English. Have the many type of charging adaptor in the room. Cleanliness bed and bathroom.

Not a very pleasant experience staying at this hotel. Stayed for 7 nights from Oct 25-Nov 1, 2025 1.) Rooms - The bathroom doesn't smell very good. We complained about this but it staff did not really do anything about it 2.) Service - Housekeeping service isn't very good (see comment 1). In one day of our stay, housekeeping left used pillowcases on the bed 3.) Location - about a 7 min walk to Omori station but good enough because of available dining and convenience options around the area A bit of a let down considering reviews give the hotel 4 stars. Had better experiences in similar hotel chains in japan (mitsui, apa, remm etc.)

We stayed at this hotel from April 24-28. Good location, had no issues with the room itself, nice layout, very clean. Made use of the luggage services (they were $23/bag). The only thing that soured our stay was the attitude of the front desk lady during our checkout. She was very unfriendly and short with us. We had forgotten our keycard in the room and she just looked up at us and sighed out loud. That was our fault, of course - we had made a mistake. But you are the face of your hotel - you don’t sigh at customers right in front of them. She hadn’t smiled once during our whole interaction with her, and the keycard exchange was after at least 20 minutes of talking. This was the second worst service we’ve received in Japan, and I can only name a few bad experiences out of the countless good ones. The rest of the staff were fine. I just wanted to make a note about this because we felt unwelcome even though we were already on the way out. EDIT: The hotel’s response to my review didn’t even properly address my concern. I didn’t say the room was unclean. I didn’t mention the staff lacking assistance. It was an attitude problem - that’s all. At least try to make eye contact when you talk to your customers. Thank you!

The customer service is absolutely wonderful, there's roomservice for every night u stay in and they replenish everything. The view is good too. My favourite part about this hotel is its location. Even though there isn't much resteraunts nearby, there is quite a lot of variety of convenience stores nearby. This hotel is the nearest to shinagawa aquarium, so it's easy to visit there. Its also just a few hundred meters away from he metro so it's really easy to transport from there. If you arrive early, the workers at the counter will help you look after you baggage until it's check in time. The rooms itself is decent, but there are some negative things. One piece of the carpet was completely lifted and we didn't know what to do lmao. On of the blankets were stained visible blood of the previous customers (could be menstrual), which meant they reused it.

I stayed at this hotel for one night, and overall, it was a decent experience. It's located about a 7-minute walk from Yokohama Station, which is convenient for accessing public transport and nearby attractions. The hotel itself is a bit dated, and the rooms are on the smaller side, but they are clean and the bed was comfortable. There’s also a 7-Eleven nearby, which is great for grabbing snacks. While it may not be the most luxurious option, it’s a solid choice for a short stay. Perfect for those looking for a simple, affordable place to rest for the night.

Location is close to Yokohama station, and room price is very reasonable. Breakfast was good, especially Japanese breakfast. There are public bath too, separate between male and female, staff will give you daily code to enter. Staffs are friendly, especially miss Shizuka ( sorry if I spell the name wrong), she help us with lugguage transfer as week. Stayed 3 days at room 721

TLDR: rooms were smaller than what it showed on the site, AC unit had neon light display that was too bright, walls are too thin Checked into the hotel and got a tiny room same size as a business hotel like APA even though site makes it look bigger. The walls are super thin and can hear everything. Even the AC unit display is so bright in the night that it was like a glowing neon sign inside the room. Also the WiFi is spotty and not consistent

Well located. But if you are a late sleeper, their room is very clear. The curtains doesn’t stop daylight. You will wake up early. For the rest, good room. Bathroom a bit old style.

Price is spot on. Fantastic staff going out of there way to help. Room was a great size with a good bathroom. Walls could do with some decorations but price point is super fair. Pleasantly surprised.

With easy, if expensive access to Tokyo, this is a great budget friendly option The area was great, 10 mins from three train lines, 4 malls and tons of cheap to mid-range dining options. The wifi was strong and fast, bed comfortable, the bathroom has a very low ceiling and high tub, so I would think twice if you are tall. The room came with a fridge, kettle and the hotel had a microwave and washer/dryer.

Amazing service, all the staff are attentive and friendly, no silly house keeping terms as in other hotels, change linen every time when requested and free bottled water everyday. Bath house, karaoke room and laundry room available, smoking area within the hotel was big and never crowded, nearby amenities and close to the centre. Will definitely be back.

Some nice rock saunas, very couple friendly. I went early on a Sunday. It did not start to get crowded until after 3pm. I took a lunch break around 2pm and found the food uninspiring (bland) and a bottle overpriced. Craft beer was better than average, but expensive at over 1000 yen a pint. I would go back for the sauna and rotemburo, but would avoid eating there.

It’s a super Onsen near Yokohama station; so there is lots to do. Beautiful relaxing baths, the outdoor area has a wood bir lets the fresh air in. There are places to relax, sleep, read and work. They have hammocks and great food. An awesome day out.

Good, very good atmosphere, calm and comfortable space, it might relate to price setting. Number of bath is .... And about bath any gradient seem to be hard, better to refrain from taking bath for long time depending on your body tolerance. Some people who sneeze continuously are often seen at bath and locker room. Keeping better water quality is expected. Other items can be satisfied well. Available to refresh your body and soul, good place for releasing your stress. Not only löyly but other service event or facility reinforcement are expected so that more or hard repeater can be seized, because bath performance is not high when compairing with other famous Japanese Super Sento. Recently number of customer is increased by campaign like coupon, it is crowed depending on day and time. Restaurant is only two and one quick cafe with light meals. taste facility atmosphere 5 service 5 classification Luxury-High End others -(minus)

Recommend for relax. I visit once a month to rechange. Recently they have work space, you can bring you pc and work. I

I am a very kind gentle person and was kicked out for a small hand tattoo. This is 2024. It is childish at best to generalize your opinion on someone based off an old stereotype. My tattoos are religious and beautiful. I have nothing but love and kindness in my heart but this blatantly hurt my feelings and honestly felt a bit racist. If this spa is to grow up and be more a part of the 21st century then it will have to let go of old rules and ways of being. The tattoo rule is not culture. It is not for safety or peace. It is discrimination against things people aren’t used to. It’s fear absolutely childish fear. Learn to think for yourself. DO NOT GO HERE TILL THEY CHANGE!!!

I booked a massage online but when I arrived I was turned away because of the tattoo. There was nothing on the website, the booking process, or the confirmation email that told me about this restriction before showing up. While I understand it is culturally and legally allowed to discriminate against people in this way, I do think it morally and ethically wrong to do so.

Best place ever. So relaxing, so many ways to slow down - saunas, onsen, stretching, food/drink, recliners. That's not counting additional paid services for scrubs, massages, etc. Glorious way to spend an afternoon and indulge in self-care for such a reasonable price (¥2500-3000). Bliss!

Raku Spa was amazing. It was my first time visiting on Tuesday February 25th. It was a working day in the middle of the week so it wasn’t very crowded. The food was delicious. The rock sauna was clean and felt really good. My favorite was the planetarium rock sauna. Also the hot baths were really comfortable and relaxing. The showering areas were really clean, and I particularly liked the co-working space. For the price, and the experience, this is a great cospa super sento. It is super convenient being so close to Tokyo. Lastly, the signs are multilingual in Japanese, English, Mandarin, and Korean. This was a game changer as I had a chance to read more about the benefits of each area. If you’re in the area I recommend a visit!

Really nice facilities to enjoy. They provide everything you need for Onsen experience, highly recommended. I can spend the whole day in here 🙈🫶🏽

Great place to spend few hours in a very pleasant traditional Japanese spa. Lovely place, clean and friendly. The only thing to improve is language, English service on check in, all the other is clear . No photos inside for privacy reasons 🙌

Amazing spa. After many days of nonstop walking and siteseeing this spa was a welcomed treat. I went with a friend who lives in Tsurumi ward. We enjoyed the onsen, the different saunas, the food with a view of the river and also our facials and massages. Keiko Sugawara was my massage therapist. My Japanese is not the best now especially since I no longer live here but we were able to communicate okay. She literally worked out every knot in my traps and relieved some knee pain I was experiencing. Great job!!! I definitely recommend going if you're in the area.

Clean, great services, nice hotsprings, wonderful massage, delicious variety of food, kids playground and spacious rest area, even rental private karaoke room available, basically you can spend whole day there relaxing!!

I recommend this spa to anime lovers since they collab often with anime like Kimetsu no Yaiba, Attack on Titan, and many more.. The banners and signs have english translation which is helpful for foreigners like me... The food and drinks is quite good.. they also offer some sauna for free but the massage costs around 2000yen or more... They also have a free shuttle bus from Tsurumi Station to the spa itself roundtrip. I'm so gonna return here..

Excellent facilities with multiple saunas, outdoor baths, restaurant, extensive manga library as well as beers from around the world and many relax areas. Just be sure to bring ear buds if you want to chill as there can be some pretty rambunctious kids/adults here😅

Good location next to the shopping mall. Room was just ok, not bad The view was amazing and staff were very friendly. Breakfast buffet was amazing, there were so many choices , almost everything that I want!

“Hey everyone! I’m in Yokohama staying at the Hotel New Otani Inn Yokohama Premium, right next to Sakuragicho Station — super convenient for getting around. The room is modern and clean, and the bed is really comfortable. But the highlight? This view. You get the Minato Mirai skyline and the Ferris wheel right outside your window — absolutely stunning, especially at night. Breakfast has both Japanese and Western options, and the staff are super professional and polite. One thing to keep in mind: the hotel offers smoking and non-smoking rooms, so make sure you choose what suits you. Overall, great location, amazing views, and a comfy stay. Definitely recommended if you’re visiting Yokohama!”

Location was perfect for our stay. I was traveling with my elderly parents, so having the convenience of shopping, food places and taxi pick right there was perfect! Staff was kind to arrange our rooms close to each other. Check in and check out process flawless. Rooms were clean, bed comfortable and appreciated having free access to filtered water on the floor. Our view was stunning of Mount Fuji. I did get to see the ocean side view, and that was awesome as well. No wrong choices to be made as far as room. Recommend staying here for the convenience! 🤙🏾

The hotel's strategic location near Sakuragichō Station, which offers direct access via JR train from Narita, is a significant boon. The added convenience of a shopping center within the same building further elevates the overall experience, making it effortless to find everyday necessities. The rooms, meticulously designed with a modern touch and ample space, are a testament to the hotel's unwavering commitment to guest comfort. Equipped with all the necessary amenities, they provide a cozy and convenient stay. The extensive breakfast buffet, thoughtfully prepared to cater to a variety of tastes, ensures a satisfying start to the day. Some aspects can be improved. For instance, I found the check-in and check-out process to be tedious. I arrived at the hotel after a 15-hour journey and requested an early check-in. After asking three times, I was offered the option of moving into a room earlier for an additional charge of around 30 USD per hour. Additionally, when checking out, the room card was taken, which meant I couldn't check out the day before to avoid waiting on the day of departure. Since I booked the hotel through a portal, the hotel didn't want to issue me a payment confirmation. Also, not all front desk staff members understood spoken English well. I'm sorry, but I don't want to deal with said inconvenience on a business trip. Therefore, I will try to find an alternative on my next trip.

Thank you for making me feel welcomed... Brilliant location and nice quiet room...

Room : quite big compared to other Business hotel . The view was amazing. My view was Mount Fuji. Location : easy access. few minutes walk from sakuragicho station. Breakfast: lots of variety. There was a sign for any food allergic.Easy to choose and all taste good . Suggest to try the Red kiwi. Price : affordable

Great location, connected to Colette Mare and a very short walk to the train station.

5-7 mins from Kannai station 15 mins to China Town Mini supermarket is just a minute walk. The room is very small. Even compared to APA standards, it is small. The structure is not well organized and room configurations differ even within same category. Also, the table was not properly cleaned/wiped and the shower curtain really smelled badly. The public bath is clean and cozy with full amenity available at the sink. The breakfast is good compared to other APA hotels. The WiFi was not good at all. Although the WiFi is connected, there was no internet connection. If I have to stay in Yokohama, I will choose Yokohama Tower or other hotels nearby.

we had a great time! Yes the rooms are a little small but with EVERYTHING you need! we booked last minute. it looks a bit like a Las Vegas hotel with a large entrance, huge reception desk, infinite corridor to reach the room, restaurants, pubs, cafes, shops all inside with a beautiful, large, accommodating onsen and also with many services! would i go back? absolutely yes! the bus stop is two steps away to go to the airport, it is located near the sea, a shopping center is very close and also close the most beautiful attractions of Yokohama . excellent excellent!

I've stayed at quite a few APA hotels and usually service is fairly good, however not at this APA hotel. The staff I met, Nishijima, when checking in was one of the unfriendliest and least customer service oriented staff members that I have ever encountered. Right away, I did not feel welcomed at all by her. There was no smile, and an unfriendly attitude. Even though she was wearing a mask, you can still usually tell if the person is smiling and has a good attitude, but she was the opposite of that. Her responses were curt and she had a condescending attitude. Usually at the end of check-in procedures, staff members would tell you where the elevators were and sometimes explain about the facilities and services they offered, as well as say something along the lines of "We hope you enjoy your stay." But she didn't say any of that. It really dampened my stay at the hotel. My reservation was for a few days, but it made me only want to stay for a day. I would've left early if I could've gotten a refund for the other days, but I had prepaid. I am an executive APA member and severely disappointed with the service I received. It doesn't matter that I'm an APA hotel member, even if I wasn't, all guests should receive friendly and courteous service.

We stayed only for 1 night whilst passing through. We left a more modern APA near BAKUROCHO-EKI which was fitting out with more modern furniture, but smaller. (Hard to imagine an APA being even smaller lol). This one is not as modern but slightly more spacious which was honestly not a bad tradeoff. Kim checked us in and was friendly and polite. Good customer service and they held our bags until check-in time. They also have an onsen here apparently which is a nice extra.

Staff was friendly and helpful! Room was small but very clean. TV was huge and shower water pressure was strong! Location was great too! There's a few eateries within 5 mins walk from hotel.

Very very very tiny rooms. Think cruise boat style. 😆 Great service.

It's always a nicest and cheapest place to stay

Great hotel, prime location. The rooms are good with all amenities, though I would say they are a bit small considering the price point. The breakfast served is good with many varities, the lounge has juices and coffee and can be accessed by the guests in this hotel. The station connectivity and the cubic plaza makes it more valuable. Overall I had a great stay here.

Very welcoming and warm staff at check in. Dining and shopping options abound with the complex. Also the hotel is above the transit center making travel easy. Outside the hotel is a taxi stand. Rooms are well appointed with all amenties you need for comfortable stay. Local attractions are close enough to walk to or by subway.

Stayed at hotel Associa for 4 nights. It is located above the Shin-Yokohama station. Overall the hotel is decent, rooms are a little small, similar to most local Japanese hotels. The breakfast buffet uses the royal host outside the hotel lobby. If you are on vacation in Shin-Yokohama and want a decent hotel price, Hotel Associa is a good choice. The front desk staff is always courteous and helpful.

The Hotel Associa Shin-Yokohama is a convenient and great place to stay in Shin-Yokohama. Their hospitality and professionalism are exceptional. They helped me successfully locate my lost backpack, which I had left on a bus, all within a short time. Thanks to the hotel staff!

TVs should have international programming - especially US channels like CNN, etc. Rooms should have more plugs (こんせんと) and very important, at least one 3-pin plug.

Hotel Associa Shin-Yokohama is clean, well-equipped with essential amenities, and perfectly located above Shin-Yokohama Station for easy access to transport and local attractions. The housekeeping staff is also very polite.

Associa ShinYokohama is my frequent stay for my business trip and also personal trip to Yokohama & Tokyo area, because it is located in a very convenient location, with short travel to many destinations, both by local train, shinkansen and aiports. The staffs are super friendly, great hospitality, room is spacious compared to Japan standard.

The rooms are clean and well lit but a bit small for a family of 5 with 3 small children. The beds are big and high and not quite ideal if you have kids ages 3 and below. The buffet breakfast is served by Jonathan’s and is good enough for the whole family with several selection offered. The location is not too tourist-friendly and even the taxi driver stopped us in front of the building by the main road, which is opposite where the hotel is located, so we ended up going around and around looking for the hotel. The name of the hotel was also confused with another similar named hotel in the city. We first went there and was told it was the wrong one. We really had a trouble finding this hotel.

For a couple staying in the double room, it was quite cramped. There's no hanging space for towels. In fact, the only hanging space for anything are the 4 coat hangers directly opposite the bathroom door, which means if you have 2 winter coats and 2 towels hanging there, you have exhausted all the hanging space while simultaneously making the corridor even more narrow than before. We ended up using the armchair in the corner for draping clothes instead of for sitting. The unit bathroom is too small for a 165cm tall person, let alone a 190cm tall person. The aircon/heating unit doesn't work well at all (maybe because of all the accumulated dust in it). Despite the thermostat being set to 24°C, the thermometer integrated into the room clock said 18°, and that was after the unit had been on for an hour. After switching it off and on again, it works. At least it's clean, and close to the station. The staff are very friendly.

Stayed at this hotel for 2 weeks for my quarantine upon entering Japan. Rooms are small but decent and clean. The staff are very friendly and nice. The only downside was that you can hear the other rooms very clearly and the cleaning starts at 9 am so I had to wake up everyday with the vacuum sound from the hallway. Was content with my stay overall, would stay again.

This my go-to hotel when I am in the area. The facility is well maintained, staff are professional and speak multiple languages, rooms are comfortable, beds a clouds. The buffet breakfast have a great selection for all tastes and make starting the day enjoyable.

I was looking for a cheap place to stay in the Yokohama area, and this place was just what I needed and more. It was less than 7000/night. It's only a business hotel in central Yokohama, yet it was a good size, clean, modern. The bathroom had nice toiletries. The air conditioner worked well. I slept very well. I had a great buffet breakfast in the family restaurant on the 1st floor. If I have to go to Yokohama and stay a night again, I will probably go here again. Plus, the location is great. I found parking practically nextdoor, and it was a short walk to Kannai Station, the baseball stadium, and Chinatown. I was surprised how good the buffet breakfast was.

Good room. Good service and breakfast options. Good choice for business or vacation. Very close distance from local shops, restaurants, and train station. Toilets are smaller in space compared to other hotels that I have stayed.

Location is good. Just opposite the kannai train station and has McDonald's Lawson opposite the hotel. But the smoking room smell is very bad, we have no choice to book the smoking room and hope they can help to change. But too bad...we stated in the twin room for 4 ppl for 2 nights. The room sat for 4 ppl, but it is extremely small, especially the toilet. I am 157cm and 64kg, but I can't even wear my clothes in the bathroom...the room smell is very bad as well...we opened the window also can let the smell disappear...but we like the location.

Good location. Close to train/metro station with easy walking distance to attractions, and eating places. Room is generally clean, well equipped with reasonable size at Japanese standard. Staff is nice and helpful.

Wifi for our room was problematic. We had to call staff to address the issue TWICE in our room in the night. It was resolved momentarily but half hour into it, the problem came back and we had no wifi. THREE TIMES. Very disappointing. Wifi is a basic amenity which should be available but at this hotel, it appears to be a bafflingly recalcitrant issue. On top of that, the staff who had to navigate this challenge did not even apologise for the recalcitrant issue nor could not explain the cause of this. At the same time, his line of questioning implied that I am unable to properly key in the correct wifi password when evidently the wifi problem is caused by a technical fault of the hotel. How is this 'omotenashi'?? This raises the concern -- are there differing standards when it comes to the treatment ofJapanese guests and foreign guests??? Please stop blaming a lack of english language skillset for the discrepancy in service standards. Service lapses have to be addressed. And if your hotel chain accepts international tourists, you have to do better at your service as well as hospitality standards.

The room is of reasonable size, but the bed is too shaky and the pillow looks more like a couch's cushion. Also the front desk is both lacking in knowledge and can't speak English and can't answer questions on street parking despite google translate. The parking is only limited to small cars with 1.55m in height and this is not stated in the hotel facilities listing. There are good restaurants nearby and the Metro is just right in front.

Don’t return your keys! I like it here but… I just wish they were more understanding with my check out situation since I was out of the room before 11:30am and because I returned the keys, they charged me. They have a 30 minute grace period, but I went to grab ice and take my time in the hall way to go downstairs because of my child and having a lot to carry. I could have not returned the keys and been okay. Also, we have stayed here 32 days total and the guy (man) I did not recognize on July 12, 2025 was not very understanding. Since he charged me, I asked for my keys back because I paid for the extended hour, but he gave me someone else’s keys.

The hotel location is good to walk around and explore places in Yokohama. Near the port (5-10min taxi) to board the cruise ship. Cosy room.

We need more Halal Food, I founded a broken toaster, , and unconveinient Hot water jar

Very close to the Kannai metro. Staff very friendly and very cost effective accommodation. Staff was very helpful, and professional

You have to check out every day at 10am. Maybe that's fine for business travellers but not if you've been out drinking the night before. I should be giving it 5 stars. The rooms are clean, the service good and location perfect but getting rudely awoken at 10am isn't exactly how I want to spend my time.

Location really great and convenient. The storage area were small but still ok if you not fussy. The common area were little cramp but sufficient. The communal bath area can be better. Wish the capsule area colder. Overall I think it’s good but not for fussy person. If I solo in Yokohama, high chance I will stay here again due to location.

Fantastic capsule hotel near Yokohama station. Which means you have everything within walking distance and quickly catch a train anywhere you want to go. The hotel is well kept and clean, and the helpful staff made this a clear winner for me when I was visiting Japan last year. The best part of this particular Capsule Plus hotel was the onsite onsen or bathhouse. Spacious and large rooms to shower, sweat and soak after a long day of walking or work. For this reason I came back this year to just go in for a bath as you can also pay to use the onsen without having to stay overnight. The hotel has separate levels for men and women with different capsules for booking. Some even come with a little room and office space for a bit more cash. There’s also an onsite laundry area and vending machines. The downside to this and most of these capsule hotels is that you have to check out and back in again. As well as pack up your stuff each nice and put away in your locker as you cannot keep anything out. Try to factor what into your daily schedule as it can possibly take up longer than you think. But once you do it you get the hang of it. Overall a great spot to go to rest, bath and get back out into the city.

You can’t knock the location but sadly any happiness about the place ends there. The staff struggled to ask very basic questions, even when translated into another language. They seemed to not so much lack basic English, as a touristic place of accommodation but also any enthusiasm or drive to want to help customers. It was like communicating with automons and this is just my first night! For example, I asked where the water is. Every place I’ve stayed in Japan has always had a supply of free water; they suggested I get it from the tap in the bathroom. Either they’re being exceedingly stupid or they simply don’t care. I can understand the lack of English but the not giving a hoot attitude is pretty awful to witness. While I was talking to the guy at reception, he just kept looking at other customer and wasn’t engaging at all. These staff lack basic customer service skills or any desire to help! This is very atypical of Japan. The locker was ridiculously narrow, so I struggled to fit my medium-sized ‘carry on’ (that would fit under an airline seat) bag in without emptying the whole thing out. I’m really starting to wish I’d booked somewhere else now. I’ve booked capsule hotels for over twenty years in Japan - this is the worst I’ve experienced so far.

Doing justice to the rating of this place, as I had a wonderful first time capsule hotel experience. Some things to note: - You are not allowed to be there from 10AM-2PM, although you can store your bag in the small locker and a luggage room. A little inconvenient but necessary to keep cleanliness. - There is only 6 showers for I would say 50 guests, which means you're likely to have to queue especially night time. - Everything is provided which was great - body wash, shampoo, face cleanser, toothbrush, toothpaste, body towel, face towel, bath mat, you name it. - You are asked to wear this 'uniform' when you get there. - There is only one USB charging in the pod, you can charge in the lobby area but is VERY slow. - It is not very soundproof as you only close the pod with a curtain, but generally people are very quiet other than coming in and out. Although on my last morning a couple of girls were chatting and laughing which was pretty inconsiderate. - Place felt very safe, you use your bracelets to enter areas. - Staff mostly speak decent english which was a plus to me. Overall, it was a good experience. Very cozy and clean, which is important to me.

Got to check out every day regardless of your actual check out day for cleaning. They hurt much you out at 11am every day. Agoda etc do not tell that.

Great location with Seven Eleven right next door and other convenient stores nearby. Very close to the station with lots to do. Probably wouldn't stay too many days just because you do get a bit tired. Rooms, showers and toilets are all very clean. The only thing that annoyed me was the lack of suitcase space and small lockers. If you're pretty relaxed it's totally fine, just need to organize and be planned about removing items from your suitcase. They give you pyjamas, toothbrushes, towels and everything you need - hairdriers and moisturizer in the bathrooms, etc 🧻

Very nice hotel, typical of a Hilton. Very well maintained building, multiple food choices in the hotel to pick from, friendly staff that speaks English (a nice touch as I do not speak Japanese), paid parking on site. Room is spacious and nice. Room has a mini fridge but not microwave (that may not be a common thing in Japan, I am unsure). Very pleased!

We stayed here during our visit in July and enjoyed our stay. The rooms were large and the beds were very comfortable. It was more similar to North American style rooms in size. This was a nice change after staying in smaller Japanese style rooms in previous cities. The staff was really helpful and the service was really good. We were shipping luggage to Tokyo and they had the service at reception. They filled out the forms and took care of everything. They even have boxes there if you have items that you can't fit into your suitcases. I would say that the hotel isn't easy to get to from Yokohama station. It's possible but it's a bit of a walk and you have to cross the river. It's easier just to take a taxi to and from the train station.

Shiny new hotel, decent-sized rooms, and a passable gym. Easy to all from station….. if not raining. Executive upgrade? Total flop—not worth the cash.
Check-in was a mess; rookie staffer kept grabbing my wife’s bag like it was a game (10+ tries, will she give up?) 
Breakfast on the 5th floor? Dismal. By 7:30, no good hot food—chicken gone, white bread vanished, just a sad powdered-egg omelette.
Feels like management’s asleep at the wheel; none even around to complain to. Thanks to the junior bellboy on the front desk for speaking decent English. Expect the Intercontinential a much better option.

Hotel is almost brand new. Everything is meticulously clean, very modern and of high quality. Our room toilet was our favorite. Staff is friendly, courteous and professional. Special thanks to Natsuki and Alice. They went out of their way to help us many times. Location is in a business district, 20 minutes walk to Yokohama Train Station. Executive lounge breakfast is excellent and complimentary for Hilton Gold and Diamond members. It includes many choices. Overall, this hotel should be rated 5 star.

Hey Guys, I stayed in this hotel from Sep27-29 and had a great experience. The hotel is located in the waterfront which has a beautiful look over the Bay Area. Food quality and the variety of food was just fantastic. The staffs were very friendly and they took care of me very well. Great job guys Team Hilton Yokohama!

Hotel itself it’s gorgeous and modern. Staff are kind and accommodating to english speakers. They even carry in your bags and get taxis for you!!! Lots of amenities like, shampoo, conditioner, body wash, skincare samples, tooth brush, tooth paste, razor, hair brush, and slippers!!! Food is great at their meal services.

The room and location is very good. Only the negative point is the food choice during the evening cocktail time in the club lounge. Compare to other similar class hotels, the food choice is too limited and kind of low quality.

Really beautiful hotel, located close to the metro, shops and sightseeing spots. The building is really beautiful and the room were very spacious. The outdoor pool is cute but very small and time is limited due to a booking system. For the breakfast you also have to go through an online queuing system which made the holidays less relaxing than what they could have been.

I really like this hotel. The lobby is bright and beautiful, the bar and swimming pool are great. What makes me happiest is that every staff member is professional and polite, which left a very deep impression on me. Although I haven’t checked out yet, I hope I can come back again to experience this wonderful hotel.

The rooms are new, big and updated with a nice view of the city. The hairdryer is really good and efficient. The bed was comfortable. But the whole hotel was so so fragranced. The smell is so strong and overwhelming. If you are sensitive to fragrance don’t book this hotel. The smell in the room was very strong too. I don’t know if it’s a thing in Japan, but not everyone enjoys fragrance and there are actually a lot of people that are either allergic or sensitive to it.

Amazing hotel with top class rooms and they are super clean. The hotel rooms starts from 21st floor, so you will get a beautiful view of Yokohama. The hotel is located at the best location. The breakfast spread is wonderful. I was really surprised to see a vegetarian section which had many vegetarian/ vegan options.

Very nice hotel, everything clean and modern. However, just to clarify, they are not tattoo friendly. I did get in the gym but I suspect I wasn’t really allowed. To use the pool/onsen with tattoo, you could only have 1 or 2 if the they were smaller than palm size and therefore could be covered up with plaster. So if you have a few and you’re going here to specifically use the facilities, try somewhere else. Almost certainly because I’m heavily tattooed, the staff were a bit off with me

I had a wonderful stay. The staff provided excellent service and were always kind and attentive. The place itself was beautiful, clean, and very comfortable. I celebrated my birthday here and it turned into such a special and memorable experience. Thank you for making my stay unforgettable—I look forward to coming back again.

What a wonderful place! The hotel is located close to the Minatomirai Station and close to the port. Staff members were all incredibly nice, helpful and provided the best service possible. The room was with a stunning view high above Yokohama which made every look out of the window very special. The Sky Pool is perfect for relaxing, combined with the perfect view. We had a wonderful stay and we will for sure be back one day! Thank you for everything

Room was nothing special, but it did the job and was large enough that we could open up 2 suitcases on the floor. Staff was professional and helpful! Excellent location under a 5 min walk from the train station and 7/11, Lawson's, Family Mart all nearby. Airport shuttle would have been nice to use, but we didn't get to because they don't do terminal 3 drop offs in the afternoon. Hotel really should include drop offs to Terminal 3 the afternoon and not just in the morning because I can't think of a reason not to when you are already passing by it.

The great thing about this hotel is its location near the airport, and since we were just spending a night each time it worked out great. The attendants are very nice, and the rooms are very clean. The rooms are very small, however, in one case making it necessary to crawl onto it from the foot of the bed. For our sescond stay we were assigned a room in the seconf building. That room had curtains that did not block light, so I was awakened very eslarly by the amount of light in the room. But we would probably stay here again in the same circumstances because the price is quite reasonable for this area.

Small but very functional rooms. The beds and pillows are extremely comfortable. The rooms are basic but excellent for short stay as the hotel is 3km from Haneda airport. Price quality is very good and personal Is very friendly and helpful.

This is a very nice hotel just minutes from Haneda Airport by Metro or shuttle bus. Room was clean, comfortable, and will-equipped.

Great spot for a stay if you have an early flight. Clean nice rooms and free shuttle to airport terminals every half hour from 4am.

Great room, super clean and spacious for a reasonable price. Hotel staff is very friendly and helpful with luggage forwarding etc. They also offer an excellent bus service to and from the airport.

Great if you have an early flight out of Haneda and need a hotel close to the airport. Shuttle buses go every 30mins starting from 5am. Several convenience stores and (local) restaurants are across the road or within a few minutes of walking. Windows in the rooms can't be open (whether you want that is another question)

I love staying at this hotel and I suggest it to everyone staying in the Kawasaki area. It's very convenient to get to from the train station and there are a lot of things to do nearby such as shopping, movies, and restaurants. The staff is always incredibly friendly and the rooms are very spacious and clean. The rooms are also very quiet even though it's close to the station. I will absolutely be coming back and staying again.

I have given this certified 4 star hotel 5 stars because it is a delight to stay in. It is kept meticulously clean and has a high and comprehensive range of room inclusions missing in most other hotels these days (for one example, face washers!). The staff are enthusiastic and helpful, and the breakfast restaurant is very pleasant with a leafy outlook. There is an extensive range of breakfast food available. It's a very short walk (250m?) from the Kawasaki station over an aerial covered footway (no crossing of any street required) and Kawasaki is within easy reach of Tokyo. There is an abundance of nearby restaurants and cafes but at the same time the rooms are quiet. We will stay again and do not hesitate to recommend this hotel to others.

Super convenient location! Breakfast had a great spread of both Japanese and Western options, and the lunch buffet was excellent too — high quality dishes including roast beef (which I went for!). Lazona Plaza is right nearby — a huge mall with everything you could possibly need. The food street at B1 and the nearby supermarket were also very handy. Just one stop from Shinagawa Station, which connects to the Shinkansen, making travel really easy. Hotel room provides multiple charger for your devices (huge plus!). Also a laundry room with a large work table — I managed to get some work done while waiting for my laundry. Great place for both comfort and productivity!

Stayed at Metropolitan Hotel Kawasaki and was very impressed. The rooms are modern, spacious, and comfortable, but what stood out the most was the breakfast. The spread was superb with wide variety of both Japanese and Western options, all fresh and high quality. The hotel’s location is also very convenient, just a short walk from Kawasaki Station with easy access to shops and restaurants. Staff were friendly and attentive, making the whole stay even more enjoyable.

My stay at Metropolitan Kawasaki was quite lovely. The room and bathroom were very nice. The internet in the room was plenty for me to work. The location was fantastic. It happens to be right next to my office, but also very near the JR train station and an enormous shopping area. There are plenty of restaurants around (eastern and western). I also went to the basement level supermarket at the mall to buy some fruit and sweets for my stay. I would like to return to this hotel if I get to come back to Japan.

Absolutely love this hotel. The breakfast buffet offers plenty of wonderful options, the rooms were so clean and comfortable, and super quiet. The location to the JR and Keikyu line is awesome. Can't recommend it enough.

The staff were super friendly and helpful. The bathroom was clean and convenient, with the toilet and bath separated, and I loved the new hairdryer. It’s really close to the station, so the location is very convenient. Great value for the service you get (just hope the price doesn’t go up!). Highly recommended!

Besides no microwave or hot water kettle in the room, everything else was perfect! Great staff, great location, clean rooms and friendly friendly people in general in the area. Nice view of the city lights. The resturant was wonderful, I loved that there was that option in the building.

I stayed here with my family for a weekend, and I assume the room I was given was on the floor designated for adults with children, which was nice. However, the room I was in pretty bad shape, with torn curtains, torn wallpaper, damaged bathroom door (door handle detached), and mildly damaged furniture. It had me wondering how bad would it have to get until it was finally fixed. For a pretty expensive hotel, I expected better for the room, but the view out the window was very nice. The parking situation was also pretty ridiculous, because it was a normal Times paid parking garage, but if someone had multiple guests over, they would be taking up parking spaces meant for people who are actually staying at the hotel for multiple days, which is really inconvenient. One would have to camp out until someone leaves or find a park area blocks away. Overall my stay was pretty nice despite the minor inconveniences.

Gorgeous! Even though I only had a partial harbor view, it was still really nice. Rooms are bigger than most Japanese hotels, and i saw them being cleaned thoroughly. Staff is helpful and speaks English! Restaurant is on 19th floor and serves breakfast through dinner for a fee. Check-in is on 20th floor and gym and amenities are available there for free. Self checkout on the first floor is super easy and takes 10 seconds. There is a 7/11 adjacent to the hotel which is very convenient. Rooms and hotel overall are very clean and beautiful. The only con is that the AC was confusing to use and didn’t really work. The air purifier also doubles as a fan but isn’t very strong. I was hot the entire night :/ Other than that, I would recommend

Clean and quiet. Good amenities offered and free coffee at check-in level. Huge supermarket next to it. Walking distance, about 15mins to train station and attraction. Hotel staff are friendly and helpful.

The staff were all friendly and The location was also easily accessible by walk from the station. The room condition was comfortable and it was nice that there was a small training room where I could exercise :)

Went with wife and 2 kids. Rooms are decent. No phones inside the room though. There is a communal phone in the hallway. Ammenities can be found in the hotel lobby which is cool, you get what you need. The service, the restaurant that served breakfast was really nice. The view and servers was nice and hospitable. They were very attentive to our needs. The receptionist was also okay, we asked for a room in the higher floor but was refused though. Maybe they can't operate all the rooms on the top floor cause it was clearly empty but yeah, we wanted a nice view from the room but what we got was a room on the 5th floor, street view. Location, not really great. For the price their offering you would expect it to be 5-10 minutes walk from the closest station. It's around 15 minutes. But it was close to The anpanman museum which is why we chose this hotel in the first place. Overall - It was a pleasant stay, we really wanted a higher floor but given that we had two kids with us, maybe they did not want us on the higher floor.

Nice, clean modern rooms with free wifi. Complementary toiletries are available on the 20th floor, across from the reception counter. Small, free fitness room available from 6am until 11pm. Reasturant on the premises, 7/11 downstairs and a OK! Supermarket next door. About 10-15 minute walk from Shin-Takashima Station.

Non-Smokers should avoid this hotel. Pros: - The hotel is located next to the subway station. - Clean, and rather spacious - Reliable WIFI service. Cons: - The room is extremely warm (a/c not working). - A bit far from attractions. - Lackluster amenities (no gym or many area for lounge). - Smoking area is directly next to the lounge (hate smoking) - Elevator and public restroom smell like smoke.

The location is amazing as it is literally next to a subway station and there is a Lawson at the first floor, the room was also so nice but only the elevator that had smoking smell that was a bit disturbing as I hate smoking smell, other than that I was satisfied honestly!

Standard three-star hotel for Japan. Very compact, clean, no frills, but all the facilities that were to be expected for that level of hotel are there.

We were extremely pleased with our stay here. The staff is very friendly and helpful. They do speak English for those of us who do not speak Japanese. And if they are unable to, they are very quick to use a translator. Rooms are very comfortable and luxurious. You are provided with Robes, slippers, toiletries, brush, toothbrush, Electric kettle, tea, coffee, sugar, creamer, cups and a shoe horn. The tub was deep and very roomy and comfortable. Hotel is about across the street from the subway and a close walk to the train station. Lawson Convenient Store is downstairs and 7-11 is across the street. There are several great restaurants close by to eat. We really enjoyed everything about this place and highly recommend it.

The hotel is in a good location with the subway and convenience stores. Near many restaurants. The interior decoration is quite old. The corridors and elevators smell of cigarettes. If you enter restroom in the lobby, you will feel like you are smoking. Housekeeping and cleaning are excellent. The morning meal is quite expensive for the amount of food. The menu is the same every day, with no changes except for the fried noodles. Scrambled eggs, saba fish, curry with rice, salad (only green veggies), yogurt, soup (same everyday)

This is a very old hotel. It looks nice from the outside but the rooms are not in good shape. There's damage to the walls and beds, the mattress pad is very stained. The elevator, all the rooms (including the non-smoking ones), even the hallways smell heavily of cigarettes. I asked to switch rooms as my first room smelled awful, which the staff was very kind and accommodating about, but the room I was placed in next was only slightly better. There are microwaves and laundry machines on two floors. If you don't mind everything smelling like cigarettes, you probably won't mind staying here. The location is very convenient as it's literally right next to the subway and above a Lawson but I don't know if staying here is worth it for those factors alone.

Not a bike friendly hotel. The front desk told me to put the $10K level road bike out on the street and refused to store it for a few hours after double checking.

Conveniently located near Fujisawa train station with buses available. Breakfast was provided and the mini breads are super tasty. Room is slightly small for 2 adults, alright for short stays. Able to open the window slightly for ventilation. Free amenity corner which has all basic necessities and even heater.

This is a good budget hotel with rooms that are nice for the price paid. You are right next to a lot of shopping and other amenities as well. You have easy access to the JR and Odakyu lines as well. The breakfast is just coffee and bread items, so if you want a full breakfast, then you will have to dine out in the morning. Otherwise, this is a good hotel for short stays.

If you sensitive to 🚬 don't choose free smoking room because the smell of the cigarette pretty strong. But the location is so good, the staff pretty friendly and can speaking English and lil bit.

The location is great as it is 5 minutes away from the station. The rooms are small but in accordance with the price. The service is great as staff is very nice. The terrible part is that they offer a coin laundry service but the dryers do not dry clothes, the only thing they do is charge money. We left our clothes in the drier for two cycles of 30 minutes each and after them, they were still quite wet. Otherwise than that very nice hotel.

Very good hotel as a "base", if you stay this area for tourism.

Bit expensive but I guess it’s because of the location (next to the station). Parking is also not free, at least just 1600¥ right next to the Hotel which definitely is a discount because you would pay 8000¥ parking there without the hotels discount. The staff is really nice and also speaks English, the room was okay I would say. So overall a good experience, just a few personal preferences which disturbed me. Like the price, the airconditioner was a bit old fashioned and also the toilet. I just know other hotels for a better price that’s it.

This hotel breakfast is not buffy......just bread and drinks

We stayed here in between domestic and international flights, and we were very impressed. We stayed in one of the larger rooms which was enough space for 2 adults and a young child. Everything was clean, with plenty of amenities. The location was super convenient. The breakfast was great. We didn't eat dinner at the restaurant but it looked ok was open till 10pm, and there was a convenience store open till 11pm nearby. Tully's is across the road if you'd prefer a light breakfast or just coffee rather than hotel breakfast buffet. Would stay again.

One of the best airport hotels I've ever stayed at and I fly often like 12 days a month. As most Japanese business hotels, or hotels in general, everything was perfect. We got an awesome View of the airport and the shower was massive and the room was a corner room so it was bigger than all the others. I stayed at the regular rooms also and they are just as nice. Not tight and cramped like traditional Japanese hotels. One amazing aspect of this hotel is the breakfast buffet. Absolutely amazing. The staff were very friendly and excellent but that's what every Japanese Hotel I've been to.

The room was small but very well organized and thoughtfully arranged, so it didn’t feel uncomfortable despite the size. Everything was very clean, and the staff were kind and helpful. The breakfast was great, especially compared to typical hotel buffet options. The location is close to Haneda Airport, and the room was quiet, making it a comfortable place to rest before or after a flight.

The perfect hotel if you have an early flight. Easy to get to (only one tube stop and a few metres walk). Very modern and clean, helpful staff, large comfy bed with 2 pillows each! Bubble bath was provided, lovely.

This hotel truly exceeded my expectations! 1. Extremely convenient location – Just take the train to Tenkūbashi Station, and the hotel is right there as soon as you come up. No hassle even with luggage. 2. Beautiful and modern design – Stylish, modern décor with an airport theme. The lighting is gorgeous, and the view from the window overlooks the runway, where you can see many planes. 3. Spotless cleanliness – Both the room and public areas are very clean and comfortable. 4. Well-equipped facilities – Plenty of USB-A ports in the room, plus a multi-functional mobile charger with various connectors already provided. Super convenient. 5. Spacious room – Easily enough space for two people to stay comfortably. 6. High-quality TV – A large Sony TV with beautiful picture quality. 7. Large and comfortable beds – Two big beds with the perfect firmness, very comfortable to sleep on. 8. Generous bathroom space – A full-size bathtub, along with all essentials such as toothbrushes, razors, and cotton swabs. Over 20sqm with twin bed was very comfortable and spacious 9. Super quiet – Amazingly silent. No street noise, no airplane noise, no sound from neighboring rooms, no noise, full diligence , Even with the air conditioning on full power, there’s absolutely no wind noise , perfect for rest. 10. Impressive lighting and switches – Gorgeous lighting with many controls to adjust. The finish of the switches feels premium, and their design is reminiscent of airplane cockpit switches – a great touch. On top of that , great communication , the email discussion before arrival was prompt and well communicated also a step by step how to get there instruction was provided 💡 Only 2 minor drawback -After 10 PM, there’s nothing to eat nearby. The closest convenience store or restaurant is about a 15-minute walk (around 700 meters) away. Other than that, almost nothing to fault . -The semi self check in system was asking too many private info including occupation information and where travellers going next Overall, this hotel excels in location, design, facilities, comfort, cleanliness, quietness, and attention to detail. I will definitely stay here again!

Room is a very good size, nice view of the airport runways. They didn't have a shuttle service (don't know if that is in general or for just when we were there) but the monorail takes you to Terminal 3 and 2 easily (can't remember if it goes to terminal 1).

Everything was nice. Arriving from Europe in the evening I had to sleep somewhere. It is very close, only one station away from the airport nothing to do but by a suica card when arriving. I loved the breakfast you can eat whatever you want: fruits, chicken,bacon m, eggs, you can choose the toppings for the miso soup... And I really enjoyed the rice with scallops.

I stayed two nights at this hostel and it was an alright experience. The bed was quite comfy but with the privacy curtain closed, it was hot like an oven in the capsule. The location was great, right in the middle of Yokohama’s China Town. The showers were also on a very short timer requiring constantly pushing the ‘on’ button again to keep the water flowing. I would stay again if they installed fans in all of the capsules.

Excellent that they have a no shower between 12-6am policy. Respectful to people sleeping. What's crazy however is that they play music throughout this time. Through the night!!! Beneath the thin veil of hipster-trendy decor this place is badly organised, arranged and run. Terrible night's sleep.

The staff was kind and they had an amazing translator that was easy to understand the room was good and had space for your luggage beside the bed and the location is great right next to china town and this was the best hotell in my trip i loved it

Great place to stay! You feel at home right away The capsules are very comfortable and we'll designed/equipped, and the staff is very friendly! Strongly recommend

It's an amazing place with wonderful staff and a great location, give it a try!

Amazing staff, great location and fab living quarters/decor. Absolutely loved staying here!

So comfortable! Good location too :)

Much nicer than I expected. Friendly and kind staff. Spacious rooms with washer, dryer, sink, hob, and oven toaster. Large fridge and decent storage. The desk for working and reclining chair were a pleasant bonus. The physical key and lift and door system feels a little antiquated, but actually rather fun compared to modern hotels. Do keep your key on you after 23:00. Due to circumstances I could not explore the full range of facilities, but the location is decent, amenities are fairly close by, and the station is a short walk away. Definitely recommend for longer stays if your budget allows!

I didn't see this mentioned, but its hard to find an early breakfast in Yokosuka or Japan in general. At 10am go to York Foods just across the street, 100m away. They have 100 vendors selling fresh bread, breakfast pastries and lots of other things. Give yourself an hour there and browse around. Hotel New Port was nice, nice views and location. Laundry in the room.

I’ve had the fortunate please of staying there for 4 weeks. Everything was solid. What puts this place over the top is the staff. The staff were attentive and extremely helpful. There are two staff members in particular were outstanding, Sandi and Massa (hopefully I spelled there names right)😅. My stay was excellent, I would definitely stay here again.

For a Japanese style hotel, it's a pretty roomy and very nice hotel. The fact that the service is so many foreigners you would expect the bags to have something as simple as a memory foam, but it does not. It is extremely hard and difficult to sleep 😴💤 considering the other hotels around the area, this hotel still rates higher than most and be a great hotel if the beds were more western style.

Very nice hotel. Modern, washer and dryer in room. Small cook top, and plenty of cooking appliances.

Part of the Hotel Yokosuka family, and the best possible option out of all their facilities. Great condo style rooms, kitchen, washer dryer combo, couch and a dining room with balcony. Includes free breakfast buffet and drink tickets.

Room keys turn on and off power. Not a good thing when hot. Two room keys needed to leave power on for AC

(Translated by Google) This time I went during Golden Week. GW fee is break + 2000 yen It's 2000 yen more expensive than usual. There were more than 5 rooms available, probably because the price was high. When I entered the room, there was a trace of semen-like liquid on the sofa. The prices are high and there are empty rooms, so it's not busy! ! ! Having customers clean is the worst! ! ! I'd like you to keep disinfectant spray and gloves handy. I won't go there again because it doesn't seem to be cleaned (^_^) It's just a rip-off. (Original) 今回はGWのときに行きました。 GW料金は休憩＋2000円 いつもより2000円も高い。 料金が高いからか5室以上部屋が空いてました。 いざ部屋に入ると、ソファーに精◯みたいな液の跡がありました。 料金高めに取ってる上に空室あるんだから忙しくないだろ！！！客に掃除させるとか最悪！！！除菌スプレーや手袋置いといて欲しいわ。 清掃してなさそうなのでもう2度と行かない(^_^)ただのぼったくり。

(Translated by Google) I called to check availability of rooms. When asked about cheap rooms I was treated rudely. It's so bad that I won't go there As expected from the front desk of a hotel like that. Feeling like an aunt (Original) 空室の空き確認で電話したら 安い部屋のことを聞くと ダルそうに対応された 感じ悪すぎて絶対行かない さすがああいうホテルのフロントの おばさんって感じ

(Translated by Google) This was my first time using this hotel. The location itself was good. The room I used was relatively clean, with only some water stains being a concern. The male staff member at the front desk was easy to understand and gave a good impression, but the female staff member who brought my food in the morning said in a bossy manner, "I'm running the place by myself, so I'd like you to think a little more about your order." We don't know the employee shift schedule, so I don't think it's appropriate to say such a thing to a customer. If it weren't for the incident with the female staff member, I'd say it was neither good nor bad. Looking at other people's reviews, it seems that the cleanliness of the rooms can vary from good to bad. (Original) 初めて利用させていただきました。 立地自体は良かったと思います。 利用した部屋は比較的綺麗な方で、水垢などが気になるくらいでした。 フロントの男性の方は聞き取りやすく良いイメージを持ちましたが、朝フードを持ってきてくれた女性のスタッフさんから｢一人で回してるからもう少し考えて注文してほしい｣と高圧的な態度で言われました。 こちらとしては従業員のシフト状況なんて知りませんし、客に対しての発言として有り得ないと思います。 こちらの女性スタッフさんの件が無ければ、可もなく不可もなくという感じです。 他の方の口コミを見ると、部屋の清掃状況も当たりハズレがあるのかもしれませんね。

(Translated by Google) I use this hotel a lot. I always stay in lower grade rooms, but this was my first time staying in a higher grade room! The room is fully equipped The refrigerator has beer and ice cream, which is highly appreciated! ! I would like to use it again! However, Two or three dead cockroaches appeared in the room. However, the hotel's only response was to refund or lower the grade. Maybe the cleaning isn't that thorough. I think it's insane that he doesn't come directly to apologize! ! Education should be reconsidered! (Original) このホテルを沢山利用させてもらってます いつもグレードの低い部屋を利用してるんですが今回初めてグレードの高いお部屋でお泊まりしました！ 部屋の設備は満点で 冷蔵庫にはビールとアイスが入ってて高評価です！！ また利用したいです！ ですが、 ゴキブリの死骸が2〜3匹程部屋の中で出てきました。 それなのにホテル側の対応は返金かグレード下げることしかできないとのこと。 掃除はそんなに行き届いてないのかもしれないです。 直接謝りに来ないのも非常識なのかなぁって思います！！ 教育見直すべき！

(Translated by Google) In this room, the massage chair doesn't work, etc. The front desk is kind. The room I chose was clean and had a calm feel. She also seemed to be able to relax. (Original) この部屋はマッサージチェアが動かない等々フロントの案内が親切です。 選んだ部屋は綺麗で、落ち着いた感じでした。彼女もリラックス出来たようです。

(Translated by Google) I stayed there on February 21, 2025. The lady at the front desk was arrogant and spoke so fast I couldn't understand what she was saying. They didn't tell me the time, and I was charged an extra fee just for being one or two minutes late leaving the room. It was a rubbish hotel. I really feel sorry for those ladies at the front desk. Is life even fun? (Original) 令和7年2月21日に利用しました。 フロントのおばさんの接客態度が横柄で早口だから何言ってるかわからなかった。 時間の案内もないし、部屋を出るのが1分2分遅れただけで延長料金取られたし、ゴミみたいなホテル。 ああいうフロントのおばさんってほんと可哀想。 人生楽しいのかな？

(Translated by Google) In the morning, the extension line from the front desk rang, so when I called back, the answer was "Huh?". I was taken aback when he said, ``Isn't that the morning call for arrival?'' This is the first time I have been treated in such a friendly manner lol (Original) 朝にフロントからの内線が鳴ったので折り返したら「は？」みたいな対応されました。 「だーかーらーモーニング到着の電話でしょ？」て言われたので唖然としました。 こんな馴れ馴れしい対応されたのは初めてです笑笑

(Translated by Google) I use it often. The facilities are perfect, including a water server in the room. However, when I tried to use the cup in the sink as soon as I entered the room, there was toothpaste on the edge of the cup, probably because it hadn't been washed yet. I called the front desk and they replaced it, but it was very unpleasant. There were spider webs hanging from the ceiling, so it didn't feel clean. Although the front desk staff was kind, I felt it was a waste. (Original) ちょくちょく利用しています。 部屋にウォーターサーバーがあったりと設備は申し分ないです。 しかし入室してすぐ洗面台のコップを使おうとしたら、洗っていないのかコップのフチに歯磨き粉が付いていました。 フロントに電話したら交換して貰えましたが、非常に不愉快でした。 天井からも、蜘蛛の巣がぶら下がっていたりと、清潔感が感じられません。 フロントの方も親切なのに、もったいないなと感じました。

(Translated by Google) Flextime system makes it easy to use. The parking space is narrow so please be careful. I thought the door at the entrance was also a little inconvenient. It might be better not to have high expectations inside. Slightly narrow. The basic amenities are provided, but there are plenty of hair dryers. It's good to have a water server. The highest room with a massage chair has not been confirmed. I prefer maisonettes and deluxe rooms, which are nice because the bed and sofa are separate rooms. It's amazing that there are two TVs. I think most meals are frozen. Apparently pizza can be delivered. The one next door, ASOKONOHOTEL, is stylish and somewhat clean. (Original) フレックスタイム制なので利用しやすいです。 駐車するスペースは狭いので注意が必要。 出入口のドアもちょっと不便かな、と。 中はあまり期待はしない方が良いかもしれません。 若干狭め。 アメニティは基本が揃っていますがドライヤー類は豊富。 ウォーターサーバーがあるのは良いですね。 一番高い、マッサージチェアのあるお部屋は未確認です。 メゾネット、デラックス辺りが好みですね、ベッドとソファーのお部屋は別れているので良いです。 しっかりテレビが2台あるのもすごい。 食事も基本は冷凍だとは思います。 ピザはデリバリー可能だそうです。 お洒落で多少きれいなのはお隣のASOKONOHOTELさんです。

(Translated by Google) When you open the window in the room on the far right, is there another room with a light on? was right next to it. I kept hearing noises and it was scary. You can probably hear it from that closeness. Everyone, please use a room other than the one on the right. (Original) 1番右の部屋の窓を開けたら灯りがついてる別の部屋？がすぐ横にあった。物音がずっと聞こえてて怖かった。あの近さは多分丸聞こえ。みなさん右の部屋以外を使用しましょう

(Translated by Google) Will there be an overall price increase after the renewal from “Miyabi”? If it was the original price, you could easily use it for overnight stays. Also, where are service rooms 207 and 208? I would like to see a diagram showing each room number on the website or in the Google Maps photo. Just put it in quickly. (I think that's quite important.) (Original) 「雅」からリニューアルして全体的には値上げ? 元の値段なら気軽に宿泊でも利用するのに。 それと、サービスルームの207,208は何処？ 各部屋番号が分かる図をHPや、Googleマップの写真に載せて欲しい。 サッと入れるように。 (それってかなり重要だと思う。)

(Translated by Google) A little-known love hotel located in a garage, which has become rare in the suburbs of Tokyo. The price used to be low, but it seems like it was renovated in December 2016, so it may have gone up. The garage is small, so it's difficult to drive into it quickly. When I was about to leave, I hesitated for a moment because there were unexpectedly other cars passing on the road in front of me. There is a high probability that I will stop with those cars at the traffic light (National Route 16) just ahead, so it's kind of bad. (lol) (Original) 都内近郊では珍しくなったガレージINの穴場のラブホ。 値段も以前は安めだったが、2016.12に改装したらしいので上がったかも。 ガレージは狭いので、車でサッと入りにくい。 出る時も、目の前の道路は意外に他の車が通るので一瞬躊躇する。 スグ先の信号(国道16号)でそれらのクルマと一緒に止まる確率は高いので、何となくバツが悪い。(笑)

(Translated by Google) It is good to put it in a garage type easily. Since the room is right after entering the entrance, you can hear the sound of large cars running on the road, so I would like to have a soundproof door or other measures. (Original) ガレージタイプで気軽に入れるのが良い。 玄関入ってすぐ部屋なので道を走っていく大型車の音がモロ聞こえるので防音ドア等対策して欲しい。

(Translated by Google) I use it often, I don't meet other customers, automatic bill payment, transparent billing depending on the time of day, and sometimes the cleaning of the bathroom is not good. (Original) ちょくちょく利用させてもらってます、他の客と会わない、自動料金支払い、料金は時間に応じて明朗会計、浴室の掃除がイマイチな時があります。