The 50 best spa hotels in New York City

Decided to spend for a 5 night stay at the Mandarin Oriental and so far we are having an amazing and very comfortable experience. From the moment we arrived, the staff greeted us warmly and made us feel special, helping with our luggage and making check-in quick and easy. The lobby is beautiful and smells so nice, with a calm and elegant atmosphere that already makes you feel relaxed. Our room is unique because it is triangle shaped, which makes it feel extra special and gives us such an interesting layout. It is large, spotless, and designed with so much detail. The bed is incredibly comfortable with soft sheets and pillows, and the view from the windows is stunning, especially at night when the city lights up. The bathroom feels like a spa with a big bathtub, luxury toiletries, and soft towels. Everything in the room feels high quality and well taken care of. The service so far has been top level, with staff always ready to help and making sure we have everything we need. Every little detail feels thought out to make our stay perfect. Spending a few nights here feels like a real treat and I’m very happy with the choice. Thank you to the whole Mandarin Oriental team for making our stay feel so special and relaxing.

Staying at Mandarin Oriental, New York was an unforgettable experience. The service felt magical like having a genie at your fingertips. Every request was answered swiftly and graciously, often arriving at our door almost immediately. Our room had a breathtaking view over Central Park and was immaculately clean, with every detail perfectly cared for from the linens to the amenities. The breakfast was exceptional the perfect way to start each day. The hotel’s location is unbeatable, right in the heart of Manhattan, with easy access to iconic sights, shopping, and dining. It truly feels like the center of everything, making it effortless to explore the best of New York. I still miss waking up to that incredible view and the hotel’s signature scent that lingered in the air. (I wish I had asked what fragrance they use so I could bring a little of that atmosphere home.) Thank you, Mandarin Oriental, for making our time in New York so memorable. It’s not just a hotel stay it’s a true experience of comfort, beauty, and world-class hospitality.

Luxurious, very classy, beautiful hotel at Columbus Circle on the south end of Central Park. The staff is amazingly warm and welcoming and supportive. The restaurant food is delicious. One of my best experiences while I was there was eating dinner at the hotel restaurant by myself. The staff was so supportive and welcoming to me that I had a lovely time, even though I was alone. The rooms are luxurious and have amazing views of the city skyline. The hotel is very expensive, but for a special splurge it is definitely worth it.

Deserving of a 6 Star rating. I have listed several experiences on this short 4 day stay. We chose the Mandran because it is close to the Lincoln Theater. My wife had a small issue with another guest. The staff was engaged and responsive. Without us having to ask, Sebastian reached out to me to follow up and went above and beyond for us to make sure we were taken care of. I truly appreciate that he took a small concern and acted on it with style. While waiting for my wife I went to the bar for a quick drink. I was surprised to see a speakeasy style bar that was very comfortable. The Bartender was very friendly, attentive and professional. He made me a cocktail called the Bangkok. It was so good, I ordered another one to go. When I returned to the room, my wife who is not a big drinker actually drank the whole thing. The attention to detail from the bar staff and manager was second to none. The Bartender was clearly one of the best. On our way out I ordered an uber on my phone. We got downstairs a tad late but the doorman had already told our driver where to wait, stopped traffic for us, and escorted us to our car. Exceptional service. I would like again the Thank Sebastian for not just giving me a meaningless apology and sympathy, but for taking action. Every encounter with every employee was professional, calm, and relaxing. In the US and abroad we usually seek out a Four Seasons for their excellent properties and service. The Manderian staff and accommodation exceeded your typical 5 star expectation. Great Job!

We checked out yesterday and realized we left something behind in the room. After a quick call today, their lost and found reported they retrieved our item and will return it promptly. This is pretty rare--typically if things are left behind, like my husband's work iPhone in our Avis rental car, they are never to be seen again. I commend the Mandarin Hotel NYC for their honesty and kindness and wish other places could mimic their actions. Also every service person at this hotel went above and beyond. Thank you.

Booked for multiple nights and left after just one. The most uncomfortable bed I've experienced in a 5-star hotel. They've apparently even changed the beds recently after many complaints, but it was only marginally better than sleeping on a door. They're clearly cutting corners. Also found multiple hairs in the room, and the decor is dark and uninviting. The only positive thing I can say is that the MO hires quality staff, and they wanted to make the issues right. Not their fault that upper management is messing up the brand. Just time to move on from the Mandarin Oriental.

I had the pleasure of celebrating my 26th birthday at this hotel thanks to my wonderful husband. The staff (special thanks to Danny and Miles!) went above and beyond. I was welcomed in our suite with 26 roses and a birthday cake. The room, the service, the kindness, and the location in this combination are truly unique for New York. I’ve been to this city countless times, but the Mandarin Oriental has made it my best experience so far. (I’m German, so my reviews are brutally honest, haha!) Thank you!

The hype is well worth it. Very welcoming staff, great rooms, and THE BEST shower of any 5 star hotel I’ve been too. Love that they don’t nickel and dime over the snack bar and the non-alcoholic drinks. I stayed in the junior suite and loved it.

Beautiful hotel with the friendliest most welcoming front desk and door staff-they really do make the hotel a home away from home. The hotel lounge is very cosy for Autumn and we were happy to wrap up and sit in the courtyard. Rooms were well thought out - large comfortable beds, bedside lights which can be found in the dark, blackout blinds, sheers and curtains, aircon which does exactly what you ask it to, and a great shower which you don’t spend half an hour trying to figure out. The free snacks were welcome after hours of walking each day. Tea and coffee machinery can be requested (a cup of tea is always welcome when up early with jet lag). One thing to be aware of: the rooms overlooking the street are noisy. Fabulous for people watching but best bring ear plugs because the refuse trucks and food delivery for the restaurant are just below, also we found children were running around outside the room at 7 am every day. I had ear plugs but it might have been tough if I hadn’t. Location of the hotel is unmatched. TriBeCa is a beautiful neighbourhood within easy reach of everywhere. We ate breakfast at excellent local diners and cafe’s and really enjoyed walking beside the Hudson for a change of scene. Subway for the West Side of Manhattan is super close, and for East we walked to SoHo to take the metro. This is definitely the place to stay in Manhattan.

This is quite possibly the best city hotel I've ever had the pleasure of visiting. Hard to decide where to start. The service is absolutely impeccable. Each and every interaction is personal, helpful, and genuine. It has to be difficult to be so helpful to everyone all the time, but this hotel pulls it off. You honestly feel like the only person staying there. The rooms are fantastic and large. The bedding is as comfortable as it gets. The water pressure is something to experience. I've never thought about writing a review about water pressure, but wow. The food is great. The spa and pool are an oasis. The concierge actually works! I asked for help with dinner on short notice with some specific requirements, on a lark almost. With minutes the concierge had me sorted. I didn't just get a table, I got a great table with spectacular service at a great restaurant I was not aware of. I am picky about hotels and am happy to pick any small nit. This hotel has none. No feedback. Just perfect.

I had a great experience with William Haus! The person I spoke with was incredibly helpful, patient, and kind. They made the whole process so easy and pleasant. Really appreciate the excellent service — highly recommend!

I stayed at the hotel in so long that the people started treating me like family everybody from the drawing room to the House Keeping and front desk were amazing to my family

Heard great things about this hotel, I wish to one day see it by myself. I’m also a huge De Niro fan he’s my favorite actor and I’m crazy for his movies

This is my family’s go-to hotel when in NY. The staff are so cordial, the common areas are moody and awesome and the rooms, although quirky, are comfortable. After a day of being out and about, we loved heading straight to the lounge and sitting next to the fireplace where we enjoyed a nice cheese plate, some wine or an old fashioned. Kevin, one of the doormen always went above and beyond and provides top notch service. Will be in NY again next month and looking forward to checking in to our home away from home.

We had a lovely afternoon enjoying tea at The Palm Court located in The Plaza Hotel. The service was impeccable. One person in our party had some food allergies and the chef came out to talk with her. He made delicious alternative for her. The finger sandwiches, pastries and teas were delicious.It was an exceptionally experience. You must go at least one. Enjoy your visit.

We had the most awful experience here. When you go somewhere like this, paying prices like $36 - $38 for a turkey club, you expect good service and the fries that are served hot. The hotel included a service charge of 18% - we would have left nothing the service was so bad. Absolutely abysmal service. Firstly we asked the server if we could put our coats somewhere. He looked at us and said - "you can put it on the chair next to you", w. We had wine and water, when the water arrived there was only one glass which was slammed down on the table, water splashing everywhere. We had dietary concerns and when asked what could be altered to be gluten free the server looked at us and said "whatever" and was very dismissive. When the food arrived it was cold and the wine wasn't fresh. The only saving grace was because we had our jackets we were able to make a quick exit. AVOID THIS PLACE.

Rooms are nice but missing some amenities you would expect such as no coffee maker in the room. Phones not easy to use. No turn down service... Service was very attentive but slow to respond. Location is very convenient for shopping...8 Place is the place to be seen but not truly elegant but is opulent

The staff and the hotel are superb! The staff are so helpful. Jose and Erica were the two that stood out to me. We did the Home Alone 2 experience. Wow. It included a 4 hour limo ride to all the hot spots, and our driver Mike was so kind he let us pick where we wanted to go. It came with a hot cheese pizza and a cooler full of Coke a cola and water. Then you get 19 scoops of ice cream with all of the toppings. Served through room service. Also got a teddy bear with a balloon and two turtle dove ornaments like in the movie. They always have real flowers. They told me they change them out every Thursday. The shower has wonderful water pressure. The bed was very comfortable. Our room has a terrace. I really enjoyed being out there listening to the water fountain. There are 2 chaise loungers to sit on. The most beautiful hotel I have ever stayed at. It is expensive but I feel it was worth every penny .

It's a great experience. Hotels in NYC are very much a mixed bag. The Plaza is fantastic and you can't go wrong

The bar at the Plaza Hotel is the perfect blend of sophistication and ease. The décor is chic yet comfortable, offering a serene escape from the bustling city. It’s a great spot for both cocktail connoisseurs and casual visitors. The drinks are expertly crafted, and the service is just as polished without being pretentious. Sure, the prices are on the higher side, but the quality makes it worth it. A refined yet relaxed oasis that invites you to stay for one more.

Fantastic five-star historic hotel at Grand Army Plaza NYC. Incredible atmosphere, impeccable service and accomodations. Celebrating my wife's birthday, they took care of us and treated us like true royalty.

Stayed in a lovely one bedroom suite, quite spacious and with a view to die for in NYC, even if it is to New Jersey! Service was very friendly but did not eat in any of the restaurants. The hotel is walkable to so many restaurants in the area and subways are easily accessible.

We had a fairly decent stay at The Dominick, though overall a bit lackluster for a 5-star at the price we paid per night. I will say right at the top of this that the staff was fantastic; everyone at the front desk, front door and support staff were lovely. Alex in engineering came to fix our very loud A/C within 30 minutes or so of us mentioning the issue to the front desk, and was incredibly kind and efficient with the repair. Stan at the front door was also super nice and informative about the hotel and nearby spots. Unfortunately that is where the positive ends for the stay, aside from the location and the view, both of which were fantastic. The rooms were a bit below expectation for a 5-star. The bathroom was updated nicely and spacious, but the shower was a bit cramped and the toilet was right next to the shower; the bathroom had no door so lacked a bit of privacy. The A/C in the room was rattling so loudly we had to have the front desk call engineering to fix it, and even then was still quite loud. The bed was oddly too soft, I feel like we usually run into very hard beds; We like a soft bed, but this was a bit excessive. Also, the room darkening shades were not nearly enough so; we were East facing and had a fully bright room by 7AM, which is definitely not ideal for a vacation. There were a few stains on the rug and the room itself wasn't old but not exactly new either. I also read (prior to our trip) that the "value" of the hotel was not great, and I would definitely say I have to agree with that. The food that we had was sub-par, and the restaurants that we did not personally go to had below average reviews. Everything was very expensive for the below average quality, even considering it's a 5-star hotel. The pool was a nice touch, but very small and not deep at all; more of a lounging pool. Also, it was still only late spring and the pool was quite busy and the chairs around it usually full. I can't imagine how busy that would be peak summer. There was also a mandatory Destination Fee per night and valet parking fee (which is fine, but not at that price). Overall I wouldn't say we wouldn't go back, but I would certainly look at other options first.

Having experienced three previous stays at The Dominick, I was excited to return for a fourth time for a weekend trip. However, soon after arriving, my excitement dwindled when I was checked into a room on the 19th floor with absolutely no view (looked directly into an office building across the street) and was directly next to the elevators. When booking the room, I specifically requested a room on a higher room with a view. For two nights, I tried to sleep while I heard loud noises and vibrations from the elevator cables. Additionally, the carpets looked old and run down and the decor in the room is quite outdated. Finally, I advise everyone to review their bill carefully! On the final night of my stay, I discovered a $52 minibar charge on my folio, despite never taking one item from the minibar. While the manager removed this charge after calling to complain, I was never given a clear answer as to how the charge got there in the first place. Next time I come to NYC, I can say for certain that I won’t be at The Dominick.

Meh. Very expensive and not upscale or a 5 star hotel by any means. Lobby looks nice but the rooms are straight outta the 80s. The restaurant downstairs and bar is nice but the bar on 7th is an embarrassment to any hotel that claims to be upscale, looks like a trucker bar meets youth club with very limited selections. Room service and prices will make your eyes water, as you are gouged for a diet coke. Really could be better, staff are nice but doesn't make up for a very sub standard offer.

check in was great and they got us in early. The room was good space and well appointed, as was the bathroom. I do wish there were irons in the room. The $40 service fee is a bit much on an already high price for what it offers. the pool area is nice but small. I was very disappointed in the bar at the pool. There is limited wine and the wine offered was HORRIBLE. The main bar had good wine so there is no reason that one could not get a good glass on the rooftop. Overall it is nice, but for the price it does not beg me to go back.

Absolutely loved this hotel. Impeccable service, friendly staff and an unbeatable location. I was fortunate enough to be granted early check in (which i didn't even ask for) and the room was beautifully laid out with an impressive view of Manhattan (see below pic). The bathroom is also immaculate. I would recommend this hotel to all my family and friends. I will definitely stay here again if I return to NY.

Great Hotel. Great location. Gabrielle at the front desk was so nice and she was so accommodating. Doormen were amazing. They really went above and beyond to make sure your every need was looked after. Merrick was wonderful! Rooms were excellent and clean. Turn down service was great they gave water bottles and fancy chocolates every night. Staff made you feel like you were a VIP. Highly recommend this hotel. 💕😊. Much love and gratitude the Holland family

We stayed here for multiple nights and really enjoyed our stay. With a couple issues. The good: Fantastic service, from the bellman to front desk to housekeeping, everyone is a professional at this hotel and it shows. The location is amazing as well if you’re into shopping and all that midtown has to offer. Easily walkable even the Times Square. The lobby and entrance are beautiful and the history really shines through. The meh: We stayed in a corner suite. Nothing was bad about the room but nothing was really great either. And for the price you pay for this hotel you really expect “great.” The rooms’ decorations/furniture/feel were very underwhelming. The sitting area felt a bit drab, like something you’d have in an embassy suites. The bed was comfortable, but again not a stand out. Everything was very clean and I applaud housekeeping, they do a very good job. The bathroom didn’t have a double vanity sink situation which I feel like is standard for hotels of this caliber, especially in a suite. There were also a couple maintenance issues I noticed, like a dusty bathroom vent and some caulk peeling off between tiles in the shower. All in all we enjoyed our stay. I just feel like you’re paying for the prestige of the name and the location more than you are for a luxurious stay.

The Lotte Palace is such a special place! The hotel itself is immaculate, our views from the 32nd floor overlooked the Cathedral, Radio City Music Hall, and all the way down to the Hudson. Location in midtown Manhattan can’t be beat! Walkable to Broadway, Times Square, rockafellar plaza, subways, and so many nearby shops and restaurants. Concierge was so attentive (thank you Diego for responding to the majority of my inquiries). Check in and out was seamless. Housekeeping did a wonderful job refreshing our room when requested. Sometimes the elevators were slow and crowded but we only used them a couple of times per day as we were mostly out exploring. They truly strive for excellence at the Palace! We stayed as a family of 5 in the 2 bedroom/2 bathroom family suite with a king, 2 fulls, and pullout bed. We also requested a mini fridge which was so nice! We would be so happy to stay at the Lotte in the future. Picture shows view from #3212

Mixed feelings on our stay. The location was exceptional! The room was large and spacious (located in the tower portion) but the AC was intermittently not working. We called guest services for a variety of items (sheets for the pullout couch and an iron/ironing board) and each time it took hours to receive what we requested. It was especially disappointing to not have sheets for the pullout when we arrived late and the hotel knew we would have to put our kids on the pullout. Additionally, the kitchen we had in our suite had NO! cups, utensils, plates, anything! Literally nothing! Very disappointing to have an entire kitchen that went completely unused. Finally, our booking came with breakfast credit... no one told us when we checked in that we would have to make advanced reservations at the restaurant for breakfast otherwise we wouldn't be able to get a table. We ended up spending our breakfast credit in the pastry shop which had excellent service and options (the guys who ran that shop were amazing!) but my family would have loved to eat in the restaurant at least once during our stay. I understand it was a busy time with the US Open, but we expected better service for the price.

Torn between a 4 and 5 star rating. Primarily due to the hotels classification as a 5 star hotel. Hotel lobby and restaurant/bar are grand with gilded age decor that fits the hotel. Rooms were a large size by NYC standards however a little dated and tired when it comes to the smaller details. Service was helpful when prompted. But only occasionally preemptive. We ended up being locked out of our room due to the key reader running out of power. Staff had us back in our room within 5mins and door fixed within 10mins. However it would have been nice to have not had to deal with an issue when tired and returning for the night. Cafe offered good on the go options and coffee/espresso. Breakfast restaurant had delicious options all be it a bit expensive. Evening bar very pricey with not great tasting drinks. I wondered if the drinks were made extra strong to compensate for the $30+ a piece price of the cocktails. At a dive bar I find an overpour a bonus but at a nice cocktail bar I'm expecting more quality over quantity. Service also seemed to disappeared after initial seating and drink orders.

Recent visit, room was acceptable, nothing special. The bathroom needed several repairs, the bathtub did not drain, and shower curtain did not keep the water in the tub, the floor was always wet after a shower, food was overpriced. Staff was friendly and helpful! There was no refrigerator or coffee maker, the bed had a comforter but no top sheet!!! Certainly not a 5 star hotel, 3 at best! Disappointed!!

I came back to edit this review because Peter at the front desk is AMAZING!!!! His customer service and demeanor was vibrant, friendly and outstanding. Give this guy a promotion! As for the rooms we had issues with both rooms. Someone in purchasing dept needs to order a ton of clean new white lamp shades. In both rooms we had they were stained deep yellow and soiled looking. Also the tub cleanliness needed an extra wipe down (hair). View was great. Peter was great. Location was great. For the price the room standards and accessories etc need updating.

Neglectful staff across dining, concierge and service. There were only a handful of interactions with staff that were not poor. If you prefer good service, look elsewhere. Rooms badly need updating, dated and peeling wallpaper, missing basic items like coffee/ tea in room. The shower didn’t drain properly and would fill up. The water pressure was so intense that it almost hurt with no option to change it. The price to quality ratio is actually laughable. This hotel is in decline and riding on location / history at this point. The main entrance and gold room are nicely decorated/ preserved and are probably the best thing about the hotel. I won’t be returning to this hotel, I’d recommend a different location like the four seasons or similar.

I was walking around new york for the first time for my birthday as i started to feel very unwell. Me and my mom needed to find a quick place to sit and the people here had no issue with me and her sitting in the lobby for as long as we needed. They asked if i was okay constantly and offering water if i needed any. I’m extremely grateful for the staff helping me out making sure I was safe. I did not stay in this hotel, but I can tell this is a great place by the surroundings and people working there. Thank you!!

had a wonderful stay at this hotel! The staff was incredibly professional and welcoming from the moment I arrived. They kindly accommodated an early check-in, which made a big difference after a long trip. The hotel itself was beautiful and well-maintained, and our room was spacious, and comfortable. Everything about the experience was smooth and enjoyable. I would definitely stay here again and highly recommend it to others!

That review sounds fantastic! Here is the revised review, written from a different perspective and incorporating mentions of the pool and rooftop bar. A Sanctuary of Five-Star Luxury in the Heart of Manhattan I recently had the pleasure of staying at The Peninsula New York, and I can confidently say this is one of the world's truly elite hotels. The level of care provided by the team was simply flawless. Every interaction with the staff was positive, whether it was a quick request to the concierge or a friendly greeting in the lobby. Their ability to anticipate our needs and deliver service with such genuine warmth made us feel like honored guests throughout our entire stay. The guest rooms are magnificent. We were instantly impressed by how spacious the rooms are, a genuine luxury in Manhattan. Beyond the size, the detail is remarkable; the latest technology is built seamlessly into the rooms, controlling everything from lighting to privacy with a single touch. This high-tech efficiency, paired with the unbelievably soft and high-quality bed and linens, ensured we had deep, restorative sleep every night. The amenities here elevate the experience far beyond a typical luxury stay. The rooftop bar, Salon de Ning, offers incredible views and is the perfect spot for an evening cocktail. Equally impressive is the pool and spa area, which provides a tranquil, beautiful escape from the city hustle. The hotel's Fifth Avenue location is unbeatable, putting you steps away from the best shopping, dining, and cultural sites. We travel a lot, and this is, without a doubt, an amazing hotel that has set a new benchmark for us in terms of luxury and service.

Exceptional Stay at The Peninsula New York My recent stay at The Peninsula New York was truly outstanding, and it immediately cemented the hotel as one of the best in the world. From the moment we arrived until the time of our departure, every customer service interaction was impeccable. The staff went above and beyond, consistently demonstrating a level of professionalism and warmth that is rare to find. Whether it was the doorman, the front desk, or the housekeeping team, every member of the Peninsula staff was genuinely friendly, highly attentive, and proactive in making our stay comfortable. The accommodations themselves were a highlight. Our room was remarkably spacious, providing a luxurious retreat right in the heart of Manhattan. It didn't feel like a standard city hotel room; rather, it felt like a large, private apartment. The attention to detail extended to the amenities, which included the latest in-room technology. Everything from the climate control to the lighting and entertainment systems was seamlessly integrated and easy to use, making for a truly modern and convenient experience. Furthermore, a great night's sleep is guaranteed here. The bed was incredibly comfortable, and the linens were of the finest quality—sumptuous and soft. It truly felt like sleeping on a cloud, ensuring we were refreshed for our busy days in the city. Finally, you simply can't beat the location. Situated right on Fifth Avenue in Midtown, the hotel is perfectly positioned for shopping, visiting museums, and is within easy walking distance of Central Park and major sights. It offers the perfect blend of tranquility inside and vibrant city life just outside its doors. We travel a lot, and without a doubt, The Peninsula New York is an amazing hotel. It's a gold standard for luxury and hospitality that we wholeheartedly recommend.

We paid $1,500 per night, but the hotel was quite disappointing. I would rate it as a 4-star hotel, not 5 stars. The only advantage is the location. Overall, I do not recommend it at all. • No lobby! • Very limited dining options • No coffee machine, tea, or kettle was provided in the room — they were only brought upon request. Coffee cups were not replaced during the entire stay and were left dirty. • Room service staff were friendly but not professional • The windows were dirty

The hotel is very clean all the time, the rooms are big enough and in great conditions. Service is excellent in every area. Our kids loved the amenities and gifts. The only thing that disappointed me a little is the food, it hasn’t been great and the options are very limited. The location is wonderful as you have the main luxury brands around the hotel within walking distance and it’s not as busy and loud as the hotels closer to broadway or Times Square. It’s within walking distance from Central Park.

The Peninsula Hotels experience was truly present from the moment I arrived. You feel like a VIP — the staff is attentive, discreet, and genuinely there for you and your every need. Great experience! ❤️

I came to Baccarat Bar in New York about three weeks ago to celebrate my birthday, and honestly, it was magical. ✨ The place is absolutely stunning — the light, the crystal, the atmosphere — it just feels special the moment you walk in. The cocktails were incredible (almost too pretty to drink!) and everyone on the staff was kind, attentive, and made me feel genuinely celebrated. It wasn’t just another night out — it felt like an experience. Elegant, cozy, and unforgettable. I can’t wait to come back. 💫 — Marina F.

The restaurant service at Baccarat Hotel is truly exceptional. From the warm welcome to the seamless table service, every interaction reflected a high level of professionalism and attentiveness. Staff were courteous, knowledgeable, and made us feel genuinely cared for throughout the experience.

Terrible customer service. I booked the wrong date by mistake and even had travel insurance, but the hotel refused to refund or modify my reservation. They didn’t try to help at all and just hid behind their policy. Definitely not a customer-friendly place. Be very careful before booking here.

10/10 accommodations & service for our anniversary getaway A special shoutout to Bellman Coco, who made my experience truly memorable. Coco was professional, attentive, and went above and beyond to ensure my stay was seamless. From helping with luggage to providing thoughtful recommendations, his service was warm, personal, and outstanding.

I want to start off by saying Zoey, did an awesome job making my wife and I’s anniversary weekend something to remember! From start to finish this hotel did a perfect job at accommodating and communicating. I can’t thank them enough for everything! We will be back at least once a year. We enjoyed all the amenities and think this place has top notch service!

Terrible Experience – Not Family or Kid Friendly at All We booked two Grand Classic connecting rooms at Baccarat Hotel New York a month in advance, clearly noting we were a family with children. When we arrived, they gave us completely separate rooms. No explanation, no apology, no attempt to fix it. My wife had to sleep in a separate room with our youngest daughter, while I stayed with our other two kids — because of their careless mistake. For a hotel that claims to be five-star, this was unacceptable, unprofessional, and completely inconsiderate. They clearly do not care about families or children. I would strongly advise families to avoid this hotel.

Staying at the Baccarat Hotel New York was an unforgettable experience. From the moment I walked in, I was surrounded by elegance and impeccable attention to detail. The crystal-inspired décor is absolutely stunning—everything sparkles with sophistication, true to the Baccarat name. The service was top-notch. Every staff member I interacted with was courteous, professional, and genuinely welcoming. They went above and beyond to ensure my stay was comfortable and special. My room was beautifully designed—modern yet warm, with high-end finishes and one of the most comfortable beds I’ve ever slept in. The bathroom was like a private spa, and the little touches, like Baccarat crystal glasses in the room, added so much charm. The bar and lounge were perfect for winding down with a cocktail in a chic, intimate setting, and the food at the hotel’s Grand Salon was delicious. Also, the spa and pool area are serene and luxurious—definitely worth spending some time in. If you’re looking for a luxurious and refined stay in New York City, I highly recommend the Baccarat Hotel. It’s an oasis of beauty and calm right in the middle of Manhattan.

Just returned home. Our stay at the Four Seasons overall was 5 stars. Very accommodating in checking us in earlier than 3pm. And granting our request for late checkout as our transportation plans were delayed. We love the new tech way of communicating. Advance text message a few days prior to check in. And the ongoing communication on text platform assures effective communication without stress. Also use of the tablet in the room is an additional bonus for communicating. Hopefully, Four Seasons will consider the perks the company use to offer for the “cost” per room. The house car in my opinion is truly the luxury feel or the cherry on top that sets a luxury hotel apart compared to others . Not sure if FS can pitch a tier plan to offer to their guests . Room service is extremely pricey at least $10-$12 more than the norm although good quality food.. The Spa prices are a bit pricey. We had to opt for spa services off property because it was a little too pricey for a massage. The rooms are spotless, the soaking tub is amazing!!!! If FS would consider medium firm Foam Mattresses for the future, makes the body feel better. Overall our stay was pleasant and we thank you for our anniversary amenity 🙏

I stayed at the Four Seasons Hotel New York Downtown during my vacation, and it was truly an unforgettable experience. From the moment I arrived, the staff made me feel welcomed and valued. The room was incredibly clean, spacious, and beautifully designed with a fantastic view of the city skyline. The location was perfect—within walking distance of the World Trade Center, the 9/11 Memorial, and some great restaurants and shopping spots. I felt completely safe both inside the hotel and around the neighborhood, even during nighttime walks. One of the best parts of my stay was the food. The in-house restaurant served delicious meals, and room service was always fast and courteous. I also enjoyed spending time at the spa and pool, which added to the relaxation. This hotel is a great blend of luxury, comfort, and convenience. I highly recommend it to anyone visiting New York City—whether you're here for business or just exploring the Big Apple.

I’ve been to many four seasons including Boston, Seattle, Dallas & Houston locations and absolutely love this one. Have stayed here a few times and can’t wait to come back. Can always count on the rooms being clean, water available and staff willing to help. Great place to stay when I’m there for work and it’s close to my favorite deli, Katz.

We were very disappointed with the Four Seasons Hotel Downtown. For $1,500 per night, there were far too many problems to ever come back. You walk into a small lobby whose design could be anywhere. Every Four Seasons city hotel looks exactly the same, devoid of any character. We also found the food and service to be bad. We order room service - 2 coffees and mixed berries - for $89. The berries were tasteless and some had mold on them. We then went to the restaurant for breakfast and were told it was at capacity and had to wait 20 min to be seated, which is totally unacceptable. They were very short staffed and it took us far too long to order. The table next to us couldn’t even find a server to request the bill. All in all, it was a disappointing stay with bad service and food and tired rooms (knicks on the walls, peeling wallpaper etc.)

Sophie at the desk phenomenal. All staff excellent. Room perfect. Igor the GM even made a point to approach me and introduce himself. A big sports team was staying here and you can tell they had to put priority on them but with ZERO hesitation they made me feel like I was just as important or more than the team. I am a peninsula guy but I will be staying here when I need to be closer to downtown that’s for sure. And lastly “Duran” the lead doorman was something else. Went out of his way to make my life easier & flawless the entire stay. He understands how to make a guest feel important and our lives easier. Kudos to him. 5* A+++. GO HERE NOW.

This is probably the worst Four Seasons experience I’ve ever had. When I checked in, I found that the cups in my room were used absolutely unacceptable for a hotel of this standard. All the hotel offered was a complimentary coffee, which doesn’t address the hygiene concern or reassure me that the room was properly cleaned. To make things worse, when I was leaving, the doormen just stood and watched instead of helping with the car, even after saying they would assist. Completely disappointing and far below the level of service expected from the Four Seasons.

Personally, my favorite hotel in NYC - perfectly located within walking distance of many attractions and noticeably calmer than most other places. And without a doubt, they have the best croissants in town!

STAY AWAY! As far away as possible! While the view from our room was admittedly stunning, that's where the positives end entirely. From the moment we arrived, the experience was appalling. The staff was cold and unwelcoming—no warmth, no hospitality, just indifference. Within minutes of walking in to my room, I stepped on glass. Rather than rushing to help or showing any concern, the staff did absolutely nothing about it. This set the tone for our entire stay. We requested turndown service (i.e. to clean the glass), which was never provided. We were then outright lied to by staff about the restaurant's menu availability—we planned our evening around having access to the full menu, only to find out they'd serve only a limited selection. The spa, which was part of why we chose this hotel, was completely closed during our stay. No advance notice, no alternatives offered, nothing. Saturday night was supposed to feature a rooftop party, which was one of the highlights we'd been anticipating. They randomly decided to close the rooftop that evening—the weather was perfectly fine, so there was no legitimate reason. Just another promise broken and another disappointment. The pool experience was equally disastrous. Every single food and drink order was messed up. It took literal hours to finally get what we actually ordered. It genuinely felt like it was everyone's first day on the job. How does a luxury hotel operate with such a poorly trained staff? At checkout, we spoke with Alex, the manager, who made multiple promises about adjustments to our bill and other compensation to make things right and encourage us to give the hotel another chance. Not a single promise was kept. We never received any compensation whatsoever, despite spending an exorbitant amount—truly an arm and a leg—for what turned out to be one of the worst hotel experiences we've ever had. For the premium price point of this property, the service, honesty, and basic safety standards should be impeccable. Instead, we got dishonesty, negligence, and broken promises from management. Save your money and book literally anywhere else. The view simply isn't worth it.

Completely unprofessional, insensitive and unacceptable behavior from a place that calls itself a “hospitality” business. ALL of the front desk, security employees & management that worked Saturday Oct 18, 2025 especially “manager” Mercedes, ruined what was supposed to be one of the most special nights of my life. I had just gotten engaged and only a few hours later around 8:30 PM, after spending thousands on a celebration, a few family members helped my fiancé and I bring gifts up to our room. Not even 10 minutes later, Mercedes came to our door claiming there was a “noise complaint” and said that because “other guests paid a lot of money to be here” she needed to call security and have us removed. One of their employees made a 70 year old woman in our family cry, and instead of showing any empathy, another employee LAUGHED at her for crying. Moments later, they forced all of us to vacate immediately or they would call the police, for absolutely no valid reason. We asked to speak to the general manager several times and refused to come speak with us and would not show any security footage for things they were claiming happened that NEVER did. The disrespect and lack of compassion shown that night was unreal. The staff made us feel humiliated and completely dismissed as if the money we spent and the reason we were there didn’t matter at all. This hotel clearly only cares about select guests and has zero understanding of what true hospitality means. I would NEVER recommend this place to anyone especially if you’re celebrating something important. Shame on you all.

My wife and I stayed here twice once for our anniversary . The view near the Brooklyn Bridge and the new york skyline is great. The first time a bottle of wine was waiting for us when we returned from the rooftop pool. This rooftop has a bar that visitors not only guest of the hotel can enjoy. The pool area is for guest and we enjoyed it both times .the second time we were surprised with a bowl of fruit .the decor is really nice and comfortable with a indoor waterfall and the smell is a unique blend created and sold in the gift store in the lobby. In the rooms there is the same fragrance in the lotion and body wash and shampoo. We were also given a complimentary glass of wine In which we enjoyed outside in one of the restaurants on the first floor. One of the times I mistakenly broke a wine glass and brought it downstairs expecting to be charge but they were nice about it .

Staying at 1 Hotel Brooklyn Bridge felt like a dream easily one of the most stunning hotels in NYC. The design is pure aesthetic goals nature inspired textures, earthy tones, and that signature view of the Brooklyn Bridge and Manhattan skyline that literally never gets old. From sunrise coffee on the balcony to sunset cocktails on the rooftop pool, every moment here felt cinematic. The vibe is eco luxury meets city soul calm, elevated, and effortlessly cool. The staff made the experience feel so personal and warm every detail was intentional, every corner was photo-worthy. If you’re visiting New York and want the perfect mix of peace, style, and skyline magic… this is the spot

We stayed at 1 Hotel Brooklyn Bridge for our wedding, and the experience was nothing short of exceptional. From the moment we checked in, the staff went above and beyond to make us feel welcomed and cared for. Every detail — from the stunning views to the thoughtful touches in our room — made our stay unforgettable. The hospitality was truly top-tier, and the entire team made our wedding weekend feel extra special. We can’t thank them enough for making such an important moment in our lives even more memorable.

It's beautiful, it smells good, it's well located. Its natural, organic feel, with its distinctive scent, is interesting. I just think the accommodations are a little below standard. It could be more luxurious given what the hotel has to offer. It's very simple, with simple decor, in a minimalist style. But the beds are comfortable. The view from my room was of the Statue of Liberty in the distance. But the view from the terrace and the pool is fascinating. It's worth every second spent admiring it from there! It looks like a painting. The location is sensational, in one of the hottest spots in NY. You go downstairs and find bars, restaurants, pizzerias, ice cream parlors, tours... everything is easy to get to for sightseeing around the city streets.

The rooftop has stunning views and a great atmosphere. The food was fresh and delicious, though drinks were average and overpriced. Service was excellent, and the DJ starting at 6 sets a lively party vibe. It’s a fun spot, especially for those who come for the view and energy.

Great location and staff is incredibly nice and welcoming. We book through the Amex Fine Hotel collection, we didn't receive a room upgrade which was a little disappointing but the room was still very nice and spacious for a New York Hotel. Pro Tip: Try the corn nuts while getting a beverage in their lobby lounge, so good.

My boyfriend and I spent 2 nights and 3 days here. We were supposed to get a double occupancy but because our ride dropped us off a few hours before check-in we got a different room with one bed but that's okay. We had the Central Park view. The people who worked at this hotel were nice and treated us well. Long story short I won an all-paid NY trip and the travel agent who was assigned to me chose The Ritz Carlton Hotel for us. Everyone who walked into the hotel was dressed nicely and you could tell they had money lol compared to myself and my boyfriend coming from the deep South of Mississippi we didn't own any business casual attire and the employees didn't treat us any differently. The bar in the hotel has great food and a shoutout to Manny who helped my boyfriend find a weed shop lol everyone was friendly. My favorite thing at this hotel was the showers the hot water felt amazing like I was getting a massage I never wanted to get out.

I love staying here, great customer services, everyone is so friendly and nice....

Top notch service, location, and room. The view of Central Park and deep soaking bathtub were my favorite. I will definitely stay with them for my NYC trips. The concierge was very helpful.

Hands down the place to be, across central park, the concierge was awesome in booking a last minute tour at 9 pm to midnight across New York! Fabulous from time square to little Italy, Joes Pizza and much more! Rooms clean and staff always helpful with a smile and pet friendly. They also coordinated a carriage ride around Central Park. They made our stay memorable.

This hotel was not what I anticipated. While its location is undoubtedly prime, it didn't meet the Ritz-Carlton standards I've come to expect. The rooms felt small, with dirty windows, basic amenities, and some old-fashioned decor and furniture elements. The service was basic, lacking the attention to detail I've encountered at other locations. Moreover, given the quality, the price was steep. If you're set on the Ritz-Carlton experience in this city, I'd suggest exploring their other properties or considering a different hotel.

Spectacular stay! I absolutely love the attention to detail that the hotel staff has shown. We were celebrating our anniversary and the staff had left champagne and strawberries on arrival. We were asked for our plans before arrival and the guest relations manager left small mementos in our room after each event. This was greatly appreciated and showed the attention to detail we enjoyed. The staff were very friendly and responsive - we needed a few items during our stay and they were always provided in a very timely manner. The rooms get very spacious for NY and we're very clean. I am absolutely sold on the Ritz Carlton brand and will most definitely look for other hotels to visit around the world.

Overall, a pleasant stay. All staff encountered were friendly, room was clean and presentable. The rooftop pool is a great afternoon escape after a walk in the city. The above said, the room doors need to be better insulated, as hallway noise was very loud (talking and slamming doors) in the room. Additionally, some of the plumbing fixtures were misaligned which made use tricky.

The location of this hotel is fantastic. Close to everything you'd want. Most staff you interact with are very friendly and helpful. A few at the front desk weren't as good as others, but hey everyone has tough days. Bar is lively and the facilities are clean. The room was good, but unfortuantely not 5 stars. Everything was clean for the most part, but the bathroom especially looks tired. A lot of wear and tear. The HVAC struggled considerably as well. If it was more than a one night stay, I would have requested a new room. Definitely note- doors slam very loudly when exiting rooms. Walls are already quite thin, so this could really disturb a light sleeper. Bed is comfortable and linens are nice. Overall, a good experience.

Nice hotel with nice size relatively quiet room. Location is ideal for us as we are visiting family that live nearby. All the staff were pleasant and welcoming. We will be back!

Yes, it's one of the nicest establishments in the Meatpacking District, with wonderful restaurants and pool. But what made it top calibre nice was the hard working and hospitable staff. Thank you again for a memorable stay.

Beautiful rooms and great service! Would love to see the bathrooms updated a bit. I understand it’s the overall style. The walls are on the thinner side and you can hear folks from your room. Everything was comfortable and clean though which is beyond appreciated!

This hotel is severely misrepresented as a 5-star property. The lobby is small and unremarkable, the rooms are cramped and shabby, and the bathrooms were downright gross. The bathroom floor was especially disgusting, and the door was broken when I arrived—while they did fix it, that kind of issue shouldn’t happen at this level. There was no tea kettle or coffee maker in the room, which I’ve never experienced at a 5-star hotel. The pillows were lumpy and uncomfortable, the walls are thin, and the blinds were broken and didn’t go down all the way. Service was also disappointing. I spent 5 minutes on hold with the front desk to request an extra blanket, which then took another 15 minutes to arrive. The staff seemed indifferent and uninterested in making our stay anything but mediocre. You’re paying premium prices for a budget-level experience. Do yourself a favor and stay at one of the nearby hotels instead.

Here’s the thing! I don’t LOVE NYC. But what I do love it the personalized service and friendliness I receive every single time I stay at the Gansevoort! I stay here when I do business in the city and the service never disappoints. Jorge the Bartender keeps the drinks flowing with the most brilliant flair and personality, David the Director of Service is always around ensuring guests are well taken care of. He takes the time to chat with each table. I love that! Shout out to Roy the waiter and Flavien the Bartender. Excellent service worthy of the 5 star. To the super kind doorman and the lovely front desk Lady (working a double shift) thank you! I see you all and I am grateful for your service this trip. 🤎

I stayed at the Marmara for one night on a last-minute trip to NYC and it was the worst five-star hotel experience of my life. I regret not opting for the cheaper four-star option that I was offered instead. I woke up covered in spider bites from my face to my hands and had an allergic reaction (as you can imagine). I had to request hand soap late at night. When I did so, I was told by the operator that the hotel has discontinued providing guests hand soap and that they'd make a special exception for me. Worst of all, the hotel staff service was horrendous. In less than 12 hours, the staff was unable to communicate simple messages about the same topic amongst each other, and I was charged a late check out fee as a result. I only received an "apology" from the front desk once they realized that I wasn't a child and that I was traveling for business-related reasons. If my only option to visit NYC involved staying here, I would forgo traveling altogether. I mulled about staying here and deeply regret it. DO NOT STAY HERE!

Let me start off by saying, i don't know how this hotel sits at 5 stars. Must be the location or the pictures but it simply does not go higher than a 3. One positive i will give it is the location, right next to the 6 train and the empire state building, a few blocks from central park, this is a very happening location, with lots to do nearby. However, stepping inside is where you realize you did NOT get what you paid for. I booked a room with a balcony, clearly stated on the pictures, even got a more expensive room because it had the balcony, but lo and behind, no balcony in our room. Next, we get situated and decide to take a shower before dinner, nope. The shower hose is ripped at the top and starts spraying water out of the shower. Thankfully, the maintenance service was speedy about this, but im not sure how a hotel could not notice such a faulty part when doing the room cleaning. Let me also say, the staff was EXTREMELY kind and welcoming, they honestly made the experience much better, and if theres any positives, its the lovely people that work there. Lastly, the Turkish Bath and Spa they boast so highly about were closed the entire time we were there and the Turkish Bath WILL be closed until next year (as we were told by the staff) although this is not listed anywhere on the website. Additionally, the picture of the pool mustve been extremely edited and taken in extra wide lense because the pool room is the size of a small spa with a kiddy pool size pool. Actually kind of ridiculous. I tried so hard to like this place but PLEASE save your money and go to another hotel in the area or spend a little more and stay somewhere nicer. PS the elevators feel like theyre from the 1950's and shake and rattle the entire way up.

Not a true five-star experience Our stay at this so-called five-star hotel in Manhattan was deeply disappointing. From the start, the service was unprofessional. Steven at the reception attempted to make jokes, but when we were clearly upset it came across as dismissive and unhelpful. Each time we asked for a manager, we were told he was the only one, leaving us with no way to escalate our concerns. The biggest issue was that we had reserved and paid for a king room, but the hotel was at full capacity and could not honor our reservation. Mistakes can happen, but what made this experience unacceptable was the careless, indifferent attitude of the staff. Instead of working with us to resolve the problem, we were made to feel unwelcome. The condition of the room added to our disappointment: • No hand soap provided. • A non-functional phone. • Half-empty shower products. • Only one small mirror inside the room, forcing guests to use the hallway mirror near the elevator. • A hallway that smelled of cigarettes upon arrival. To make matters worse, one of the key amenities we booked this hotel for—the Turkish hammam—was out of order until the end of the month. We were not informed of this in advance. While the hotel eventually refunded the daily facility fee (about $55/day), the gesture did little to make up for the overall lack of care. What could have been resolved with attentive service and professional management turned into a frustrating and disappointing stay. This felt more like a two-star experience than a five-star one.

Enjoyed our stay here. Chose this hotel because of the location, near to where relatives live and close to lots of shops and restaurants. I want to end on a positive note, so I'll start with opportunities for improvement: 1) elevators - shabby and dingy, slow and creaky. 2) hallways - what were they thinking??? Black walls, black ceilings, black floors, very dim lighting. We could barely see where we were going. It felt like we were descending into a dungeon. 3) room - very small, no comfortable seat to sit down on, no table to put a plate on. 4) bathroom - also very small, no counter to put toiletries on, the door was a mirror so you had to look at yourself while on the throne. Now for the positives: 1) very nice, spacious, tastefully decorated lobby. 2) staff was SUPER friendly and attentive. I forgot my toothbrush and one was brought to the room within 5 minutes. I asked how we could turn off the AC fan and someone was there within minutes to assist. We were allowed to store our luggage there for the day after we checked out. 3) bed was very comfortable. Best sleep I've had in weeks (probably the booze I drank the previous 8 hours helped). 4) room had a small kitchen - appreciated having a fridge, cutlery, crockery, coffee maker and kettle in the room. There was also a toaster. Maybe add a small microwave oven? 5) clean, clean, clean - I'm very picky about this. Room and bathroom were immaculate. Not a hair from someone else's body anywhere. 6) floor of the shower was not in the least slippery. Individual tiles eliminated falling hazard. I would be happy to stay here again

The bartender was the sweetest and really went out of her way to make us feel special. She gave us Turkish coffee and Turkish delight that was delicious. The hammam was beautiful and so relaxing. The rooms were gorgeous. Everything about this hotel was perfect.

One of the best stays we’ve ever enjoyed in Manhattan! The Assistant Manager, Floyd, and Manager, Benjamin, provided a level of service that we’ve never experienced in the city…even made the Plaza (where we stayed on this same trip) seem uninspired by contrast. The photo is from their roof top terrace and bar and it offers stunning views of both the Empire State and Chrysler buildings. On the terrace level they feature a beautiful salt water pool, spa and an incredible hammam. The hotel is based out of Turkey and was my first experience of a hammam…and won’t be our last. This will be our principal hotel for New York travel moving forward. Thanks again to Floyd and Benjamin for finding us our lovely jr suite with balcony on the same day we realized the hotel we had reserved had lost their fair conditioning:(. We are forever grateful! Regan and Teresa

I love this hotel! The staff were very friendly and accommodating. The room was beautiful and had a great view. Micheal was such a great help!

Best spa experience! Did a 90 minute muscle melt massage and it was divine. There were little touches too, such as a staff member waiting with a glass of champagne when re-entering the relaxation living room after your massage. The steam room is unique (at least in my experience) and is not to be missed.

We had the best experience thanks to Nakita being our first point of contact! She helped get our room booked and help find the perfect room for the 4th of July fireworks! Her kindness, care and sweet demeanor was such a pleasure, especially at 10:30 pm when I called. Without her I may have not booked the hotel, but we are grateful we did. It was so beautiful and the perfect spot for fireworks! It’s a beautiful hotel with a great rooftop restaurant and club with the best views. The only feedback I have for the hotel is more flexibility with the menu regarding gluten free items. I would recommend allowing us to order sandwiches with gluten free bread. It’s already hard enough to be gluten free, especially when we couldn’t go to the restaurant after 5 pm with our 17 year old daughter because they don’t allow anyone under 21 in the restaurant after 5 pm. Also, there were no restaurants available in the area because it was 4th of July.

Casa Cipriani is pure perfection from start to finish. The moment I stepped inside, I was blown away by the elegance, warmth, and attention to detail. The views are absolutely breathtaking, the rooms are stunning, and every space feels designed with both luxury and comfort in mind. The service is flawless, everyone is welcoming, attentive, and makes you feel right at home. The dining is incredible, the rooftop is unmatched, and the private club atmosphere is something truly special. Whether it’s enjoying a cocktail while watching the sunset, listening to live music, or simply relaxing in the most beautiful setting, Casa Cipriani delivers an experience you’ll never forget. I can’t wait to come back.

I recently stayed at the I recently stayed at the Grand Horizon Hotel and it exceeded all expectations. From the moment I arrived, the staff was welcoming and attentive, making check-in seamless. The room was spacious, spotless, and beautifully decorated, with a comfortable bed and stunning city views. Hotel and it exceeded all expectations. From the moment I arrived, the staff was welcoming and attentive, making check-in seamless. The room was spacious, spotless, and beautifully decorated, with a comfortable bed and stunning city views.

Casa Cipriani is one of New York’s most exclusive gems—a private members-only club that exudes timeless elegance. Tucked along the waterfront with breathtaking views of the Brooklyn Bridge and Statue of Liberty, it feels like stepping into a different era, where glamour and discretion go hand in hand. The interiors are stunning, but don’t expect to document it—photos are strictly not allowed inside, which only adds to the allure and privacy of the experience. From the classic Cipriani menu to the exceptional service, every detail is thoughtfully curated. Whether you’re having a cocktail at the bar or dining with a view, everything feels intentional and elevated. It’s not just a place—it’s a lifestyle. If you get the chance to go, soak it all in. @raquelgerlani

I expected far better from a place that promotes itself as one of New York’s premier hotels and clubs. Despite holding a confirmed booking, I was stopped and treated with suspicion in a way that made me feel singled out for being Asian. It was an incredibly disappointing and unwelcoming experience. The service and professionalism were nowhere near the level that Casa Cipriani advertises. A luxury establishment should set the standard for hospitality, not leave guests feeling discriminated against. Being featured in top magazines doesn’t mean much if the basics of respect and courtesy aren’t upheld. I cannot recommend this property in good faith. Guests should be treated with dignity regardless of race or background — something I did not experience here.

Wonderful, if your priorities are luxury, ambiance, exclusivity, and you value design + experience over pure utility. Casa Cipriani is more than just a place to sleep; it’s a social destination in itself.

The Edition Hotel in the Flatiron District is my home away from home. The front desk staff is so friendly and kind. I am especially treated so well by Andrea Lumba. She always inquires about my trip, my family and what she can do for me during my stay. Her kindness is exceptional - in all my travels I have never experienced such sincerity in wanting to make sure as a guest that your needs are met and when possible, exceeded. She sets the tone right away as the first person you see upon arrival. I appreciate that so much, and appreciate her so much.

My mum and I visited The New York EDITION out of curiosity and both got very impressed by the hospitality. The front desk team was welcoming and professional — a special thanks to Eli and Sam, the Guest Relations Manager, who kindly took the time to show us around! At the Lobby Bar, Kim was wonderful. Her recommendations, tailored to our taste, made the experience even more enjoyable. Even without staying overnight, it’s clear the staff are a great asset to the hotel and create a truly memorable atmosphere.

I had such a wonderful and relaxing stay at The New York EDITION. The atmosphere is calm and elegant, making it easy to unwind after a long day. Everything is spotless from the lobby to the rooms and the cleanliness really adds to the comfort. The staff are exceptionally welcoming and great at communicating; they make you feel valued the moment you arrive. I also loved the view from my room, especially during sunset it was absolutely stunning and made my stay even more memorable. Overall, this hotel is perfect for anyone looking for a relaxing and peaceful getaway in the heart of New York. I highly recommend it to travelers who value comfort, cleanliness, and excellent service.

So happy this place has re-opened. The lobby bar is one of a kind and so well decorated that you feel like you’re in another country. Service has always been excellent and really nice to see they brought back many members of the bar from before Covid. The Friday and Saturday Dj keeps the mood great and also it’s a great place to talk and be able to talk to people.

Stayed here for a week in early October. The Superior Room is maybe 200sqf (?). Not huge but large enough to move around in without feeling cramped. It’s a small/medium sized bedroom. I had a view of the east so I got some morning sun (though the sun rises later in October). Housekeeping was on point and delivered what I expect at this price point from Marriott: tidied the room, folded my used clothes into a neat pile, tidied up my toiletries in the bathroom, left a personal note and topped up the water. Unfortunately, my stay was let down by the noise. It was Columbus Day Long Weekend and I got the impression there was a lot more weekend visitors than usual, who were there to party. I was out on the weekend myself but on Monday and Tuesday nights, the rooms next to mine were up till late. By the layout of the floors, you can hear every door slam on the floor (and the doors are heavy) and people talking in the hallway. I had to resort to putting on white noise on my phone all night. It helped but you could still hear the occasional door slam. Staff were understanding and said they’d keep an eye out, as well as offered to move me. I didn’t take them up on it as it was a busy week for me and I didn’t have time to pack up all my stuff to move. So all up, service is there but watch out for the noise, which can be loud due to the floor layout and doors.

Pros: The rooms, service and location were all good! The view from the room was the best part. Check in and check out were smooth and quick. Cons: Felt a little overpriced for how dingy the corridors were though, and the bathroom and gym and other amenities were unremarkable, wherein I’ve seen better at less fancy hotels in NYC. Most importantly, the elevators took forever to come every day of my visit, delaying transit to work in the morning regularly.

** As of October 31, compensation for the clothes that were wrongfully discarded by the staff has still not been made. It took nearly a month just to receive an apology and even that only happened after the hotel’s Vice President intervened, as my earlier requests for an apology were completely ignored. It now appears it will take more than two months to receive any financial compensation. Despite the fact that I do not reside in the United States, they insist on paying only by U.S. check, an utterly unreasonable and astonishing response. I’m waiting for a comment from the owner of The New York EDITION! (Of course, I know he probably doesn’t have any real decision-making power, though.) ーーーーーーーーーーーーーーー Absolutely awful hotel. How on earth is this rated 5 stars? The service is worse than a cheap shop. Or maybe I was treated this way because I’m Asian? Either way, it’s the worst. I left clothes behind, and the hotel offered to either ship them or keep them until my next business trip. Since our company travels to New York every 2–3 weeks, I chose the latter. The staff confirmed they would hold the items. When I later reached out to collect them, I was told the clothes had been discarded. Unbelievable. Disgusting. They treat guests’ belongings carelessly and show no remorse. When I complained, they even started the email with “hey!” — shockingly unprofessional for a Marriott property. I’m left feeling deeply hurt and disrespected. Do NOT stay here if you care about your New York experience.

We stayed at the Lowe's forva long weekend to attend a wedding. The whole experience was the best hotel experience we have ever had. Checking was quick and easy. The whole process from dropping g of the car to entering our room was less than 10 minutes. One tip is to use the app to check in it really helps. Everyone of the staff we encountered was friendly and helpful. They went out of their way to make our stay perfect. The hotel location is convenient for a walk in central park. We will definitely go back!

Disappointed – Not a True 5-Star Experience In my opinion, this hotel does not live up to its 5-star rating. The rooms feel very outdated, nothing seems to have been renewed or modernized in quite some time. The building itself gives off a rather tired and gloomy atmosphere, which is far from what you’d expect at this price point. The rooms have a little kitchen inside but NO coffee machine at all!!!! Luxury is not here! I feel this is one of the most expensive hotels I stayed since they lacked of the outstanding service expected and the luxury experience. 5 starts experience was not delivered. I do not recommend this hotel. Look for other options around and you will find a more fair deal when exchanging your money for accommodations. Unfortunately, the service also fell short. I found the staff to be generally unfriendly and not particularly welcoming, which was surprising given the hotel’s reputation. Overall, I would rate this hotel as a 4-star at best. It simply does not meet the standard of comfort, service, or ambiance you’d expect from a true luxury property. I wouldn’t recommend it if you’re looking for a high-end experience in New York.

We were traveling with our dog and were warmly welcomed. The friendly and professional staff and attention to detail made this a fantastic stay. Lobby and restaurant are modern and bright. Rooms seem a tad dated but are large and comfortable. Hotel is meticulously clean. Location is remarkably quiet and convenient to Central Park, museums, Broadway and other key sites. A great experience!

Had a great experience this last weekend at Loews Regency. Check in was for Sunday afternoon but when we landed at 5:20am Sunday morning at JFK I called to see if we could drop off our bags and they said they would try to get our room ready which sounded amazing after a long flight. Arrived at 6:15am at the hotel and the gentleman at the front desk greeted me by name and had my room keys ready 🤯🤯. Talk about service! I know we would have early check in with the American Express membership but they went above and beyond to accommodate us. Food at the hotel restaurant was great and everyone we encountered offered exceptional service. Will definitely stay here next time we are in the big apple!

We stay here with our kids every time we stay in NYC since it is local to our old apartment on the UES and it is by far the most comfortable, convenient, and accomodating stay in the city - especially with toddlers and babies! Very special gratitude to Robert Alana at the front desk, who goes above and beyond to make sure that we are comfortable each time we visit - he is exceptionally hospitable and a true asset to the Loews Regency.

If excellence is your standard, you shouldn’t need to ask guests what’s missing. True hospitality is proactive, not reactive. A ‘10’ isn’t requested—it’s earned. My rating reflects a clear gap: Your hotel is resting on its laurels. The location is unbeatable, but that can’t compensate for outdated room furnishings and missing basics (like an in-room coffee machine). Offering ‘complimentary’ coffee in the lobby isn’t innovation—it’s a Band-Aid solution. Five-star guests pay for seamless comfort and attention to detail, not half-measures dressed as perks. When you’re ready to compete for a ‘10’ through action rather than surveys, let me know. Until then, my review will honestly mirror that disconnect.

The spa and salon are top notch. Robin made my whole body feel fantastic. I wish the Loews in Atlanta was up to this standard. I can say that for the lobby, reception and restaurant. Did not stay overnight.

Stayed here for a special birthday! It was a lovely stay, they brought birthday cake which was very nice. The front desk and all staff (especially Eddie the bell person) were really warm and kind. Truthfully, we did experience some cleanliness issues and found hair from previous guests in several places in the bathroom. The suite was great. Overall, I prefer the service of the Four Seasons Downtown hotel as they truly go out of their way to delight guests with treats, champagne and fresh flowers and the staff try to get to know guests more than at this location. The hotel manager Yogesh shared below that he reached out to me and personally resolved the issue and that never happened. It has been 2 weeks and I never heard from him. I will not be returning to this location for a stay.

Absolutely disgraceful. I came in months ago but I was only taught how to leave reviews so I am reviewing all of my previous hotels I have visited. The second day I had come in, I went to go straight to my room but was stopped by a young man, about early 30's, and to get this review over and done with-- he accused me of trying to sleep in a room without paying for it which is understandable, until he had mentioned that I didn't look like I could afford it.

I enjoyed my stays at this four seasons. The location is amazing by Central Park. The restaurant is great. The spa was lovely. Staff is very professional and attending to every need. I had a wonderful time on my most recent stay I had a UN dinner and I was happy to come back to a very spacious comfortable accommodation. I look forward to my future visits.

Had a fantastic stay at the Four Seasons New York. We were generously upgraded to a terrace room, and the views alone made it unforgettable. Every detail, from the service to the room comfort, was top-tier. Sometimes you just have to spoil yourself—after all, you only live once. Worth every moment for a true luxury experience in the heart of the city. Ask ChatGPT

I went to the Four Seasons New York this weekend for the first time since their renovations, and honestly, I’m shocked by how unprofessional one of the staff members was. Most of the team was polite, but the cleaning lady in the women’s restroom (Asian woman) was unbelievably rude and disrespectful. I had placed my bag on the sink for a moment, and she stormed over huffing and puffing, asking, “Is this yours?” in the most attitude-filled tone. When I said yes, she snatched it up and threw it on the table next to me. My friend and I were just sitting quietly using our phones when she stood over us with this hostile energy, saying we weren’t “allowed” to be on our phones in the bathroom — as if we were doing something wrong. I couldn’t believe I was being spoken to like that in a Four Seasons, of all places. I’ve stayed at Four Seasons properties around the world, and this woman’s behavior was completely out of line and embarrassing for the brand. It makes you question how management could allow someone like that to represent their hotel after spending millions on renovations. The property may look beautiful, but if that’s the kind of staff they’re hiring, it ruins the entire experience.

Didn't stay at this property but dropped in for coffee. Glad they've reopened (and happy to see both the Canadian and American flags waving proudly above the front entrance :) Lovely, elegant touches everywhere and great 4S service.

The best hotel in the city without a doubt. Every associate is A+ and the food/drink is immaculate. Spend the extra money it’s truly an experience. Plus it is walkable to every shop you really want to go to and the park and the plaza.

Nice hotel. Door, concierge and cleaning were great. Bathrooms get amazing. Closets and setup were comfortable and great beverages available. Rooms furniture did not meet expectations. Had breakfast at ground floor restaurant and the quality of the food did not meat expectations. The service at the restaurant did not meat expectations. Over all I would be back because of the location, room comfort and the devoted men and women working at the door and reception.

This is a hard one to rate. As a lifetime Platinum Elite member I usually get treated better. I booked a room and used my worthless upgrade certificates to try to guarantee an upgrade as I had my family with me. I spoke to the hotel several times before arrival and let them know I either needed the upgrade or would need to move properties for a bigger room. They would not guarantee it but told me it should be fine. When I got to the hotel they would not give me an upgrade and by then it was too late to book another property. The person at the front desk was super friendly and I feel like she was genuinely trying to be helpful. I had to book a second room for my two kids 17 floors apart but that worked out fine. The rooms are simple and nice and the bathroom was great. The views facing south were awesome. The only problem with the room was the bed was a taco so I couldn’t sleep well. The fitness center is nice but too small. The location is really good. I would have to think hard before staying here again.

It was marvelous experience and I want to express gratitude to Queeny (I hope I wrote her name right, the receptionist with short hair) she was just superb, attentive and gave me great feeling of vip. I’m sure this stay would not be the same without her. The room was superb, was upgraded. The only 1 negative part to mention is hotel car service which I never used until last day, when I decided to use it, I was waiting for an hour, I think the hotel should have at least 2 cars for this service

Deeply Disappointing Stay - Not the Ritz-Carlton Experience One Would Expect If, like me, you value exceptional service just as much as beautiful design and ambience when staying at luxury hotels, I would recommend not staying at The Ritz-Carlton, NoMad. For context, I’ve spent years travelling around the world and have stayed at some of the world’s finest hotels. Unfortunately, this property fell far short of what one would expect from the Ritz-Carlton brand - or even from any five-star hotel, for that matter. From check-in to housekeeping, every department seemed to demonstrate a lack of competence, communication, and care. Check-In: I arrived late at night to an unwelcoming and indifferent check-in experience. There was no warmth or hospitality. To make matters worse, the hotel’s system was down, preventing them from taking a deposit. Two days later, Guest Relations called, speaking in a tone that implied the issue was my fault. I was told an email would be sent immediately to update my card details - it never arrived. Housekeeping: Each day, the room was serviced to a poor standard. Bedding and towels were replaced, but everything else - from messy cables to trash and clothing items - was left untouched. For a property of this calibre, this level of carelessness is unacceptable. Even when the “Make Up Room” button was switched on early in the day, the room often remained uncleaned by evening. Only after multiple calls to housekeeping would someone finally arrive to clean. Laundry: I requested express laundry service (advertised as a 5-hour turnaround) before check-out and confirmed it by phone. Despite three follow-up calls, collection took nearly 40 minutes. Later, I was told delivery would be delayed because it was raining - a poor excuse considering it had been raining all day. When I pointed out that express service guarantees a 5-hour return, I was told they would “look into it.” Ultimately, my laundry was not ready in time, despite initial assurance. In the end, they did however, deliver it to me at another hotel Deliveries & Concierge: Before arrival, I arranged parcel deliveries with the concierge and requested they be placed in my room for a certain day. Despite reconfirming on the morning of the day, they were not there when I returned that evening. It took three separate calls before anyone located and brought them up. Each time I ordered food via Uber Eats, it was the same story - two or three calls before the delivery finally reached my room. Overall: What should have been a seamless and memorable stay became a series of unnecessary frustrations. The consistent need to chase basic requests, combined with the overall lack of professionalism and attention to detail, made this one of the poorest luxury hotel experiences I’ve ever had. Although the hotel offered a small credit, it doesn’t make up for the repeated failures and lack of care. This experience has put me off staying at any Ritz-Carlton property in the future. These are just some of the issues I’ve chosen to share - there were several others that further reflected the same lack of service and attention. For those who truly value service and hospitality, I would advise choosing another hotel.

The Ritz-Carlton NoMad is truly one of the best hotels I’ve ever stayed at and holds a special place in my heart. From the moment you arrive, the experience is elevated — the Front Desk and Concierge teams are exceptional, consistently offering warm, attentive, and personalized service. The rooms are beautifully designed, luxurious, and impeccably clean. Every detail feels intentional, from the decor to the comfort of the beds. Service at the rooftop bar, the lobby bar, and the restaurant is consistently excellent — friendly, professional, and prompt. While I did have one disappointing interaction with a staff member named Barbara at the Front Desk, who was unhelpful and noticeably dismissive, I chose not to let that reflect on the hotel as a whole. The rest of the team more than made up for that experience with their professionalism and care. I look forward to returning and would absolutely recommend this property to anyone seeking a refined and memorable stay in NYC.

We love the Ritz Nomad just spend the night to celebrate Halloween. Beautiful and luxurious hotel. What made this hotel special are the staff that works there they go the extra mile. Extra shout out to front desk, bellman and especially Rebecca Eclouard! my son got so excited to receive his gift that came with a personalized card with beautiful drawing made by her what a nice gesture. We love everything and can’t wait to go back soon .

They really go above and beyond at this location. We met Kevin upon arrival and he made sure we had everything we needed from the time we stepped out of the car until the time we left. He offered us history on the hotel, toured my family around the gorgeous hotel with amazing views of NYC, and made us feel comfortable and appreciated. Would definitely recommend this and we will stay here again for sure.

Let me start off with the staff was a 6 out of 5. They were great and tried to go above and beyond. The concierge was very helpful with helping find places to eat. The hotel itself was very interesting and quaint. It has a lot of history. Keeping that in mind, you need to remember it's an old hotel. We did have some issues with the room and had to change rooms. Then the TV in that room was broke so it was another issue and they wanted to move us again for the second time on the first night. They were very accommodating, it was just a bit annoying. Overall for the price of the rooms, I expected less problems but they discounted our bill for the problems. We also got free drink tickets and breakfast so they were great about making things right. One thing you should know about the place is the lighting is on the dim side. So for women it's not optimal for putting on makeup. If you get a bathtub shower make sure it drains properly.

We didn't stay here, just wanted a cocktail and a chance to see the art work. The feel of "old New York" hits you as soon as you enter. The Lobby Bar was pretty quiet (we were there kind of early on a Monday), but we were welcomed by Dustin, bartender extraordinaire! He shared a lot of details about the hotel (my husband peppered him with questions about its history) and the beautiful drinks he made. The drinks are unforgettable; so uniquely delicious. My husband had the 1884 martini and I had the Chelsea's version of a French 75. We were charmed by the atmosphere and the company (which also included a lovely server named Melanie, forgive me if misspelled) and stayed for a second drink! We will be back!!

This is the very first time where housekeeping was the strong point of the stay. Sounds odd but they did everything right. I often ask ahead for alcohol to be removed from the mini bar, and in all my 5-star hotel stays this is the first time where it was done. I'd say the downside was that the rooms are really dark. It's probably the old wiring but the lamps were so dim I couldn't read. Beds were super comfortable, I loved having a bathtub and a balcony. Glad those are options.

Yes its that Hotel!! The Legendary Chelsea Hotel where Sid Vicious of the Sex Pistols killed himself and his girlfriend and where Leonard Cohen wrote some of his famous music, but here's whats new , the whole place has been renovated by a company that bought it and they did an amazing job and retaining all the originality with very tasteful updates like a beautiful bar/restaurant on the premises thats worthy of Being compared to Pastis.. so Go book a room in one of the most famous places innthe City. You never know what resident artist you may see in the lobby.

We had a great stay at Hotel Chelsea! Beautiful accommodations, warm welcoming staff, great location in the city. Our flight was delayed and we had to reschedule our spa appointment at the hotel and they were very understanding and helped us book a different time. Also, when we checked in they offered us a complimentary upgrade to an awesome room. We felt very well taken care of the whole stay.

Lovely Lovely expérience. Loved the different restaurants, the 3 of them are outstanding. Special mention for the sushi restaurant, amazing quality of food. The breakfast is soooo good with Pain au Chocolat and Croissant that will transport you right to France.

The room was great, as was all the service! Our only issue was with the spa. The woman at the desk was not very welcoming and gave a very lack luster tour, where we had to go back and ask questions about basic things. The dry sauna was not hot at all and when we poured water on the rocks, they hardly sizzled. Defeated, we went to use the steam shower and that also was not very hot. While running the hot water, it actually went cold. As we left, we informed her at the front desk, and she really could only muster a “well, that’s a bummer.” attitude. 1star for the spa—a waste of time.

My favorite hotel in NY - it’s not too big but not too small. Staff is fantastic, great bar at night that’s hidden. Rooms are stunning. They also have a fantastic gym and spa amenities which is a huge plus!

I'm a private chauffeur. I brought many clients to this hotel. It is so upscale, it's so on point, they do everything right? The staff, the ambiance all up to par. None of my clients have ever had a complaint. And I've brought many there in the last 2 years.

Incredibly questionable level of code of conduct and class amongst the people who work here. After investigating, I’ve heard of multiple discriminatory incidents that others have experienced here. Here is my most recent direct incident. Please note I gave the hotel ample opportunity to address what should’ve been seen as a high priority. Lissy promised to call back and did not. I will be heard & this should’ve been addressed in a timely manner. Individuals involved: •    Mariam (Front Desk) – openly mocked and laughed at the only Black woman entering the hotel at that time. •    Another front desk staff member – joined in this behavior. •    Lissy (Manager) – informed of the incident, confirmed that staff had made comments about me, stated she would review the footage, and promised to follow up. On Wednesday around noon, I entered this hotel to meet a friend for a martini in the lounge. Before my guest arrived, I was subjected to open ridicule from the front desk staff, led by Mariam. I was polite, respectful, and appropriately dressed, yet laughed at and treated with clear disrespect. Other white women entering the same space were greeted warmly. And this wasn’t just one thing that happened. There were multiple things that happened with Miriam and the other Front Desk person but of course I cannot fully capture everything in this review. However, I shared every detail with Lissy when I called. When I called later that day, Manager Lissy acknowledged that staff had indeed made comments about me and said she would investigate. As of Friday morning, there has been no call, no apology, and no indication of any corrective action. As a Black woman and a resident of this neighborhood, I made it clear that I will not be made to feel unwelcome in my own community. I have given this establishment every opportunity to address what happened. Since management has chosen silence, I am now making others aware both online and in person of how this hotel allows its staff to treat Black patrons. Please note the review I wrote a little less than a month ago complementing the martini at the restaurant because it’s become my favorite and that is what kicked off this whole incident. Apparently in the eyes of the discriminatory staff at Fouquet’s Black women aren’t supposed to be ladies who lunch after our workout class. I will decide how much further to take this based on their continued inaction

This is my first hotel review, and I must say my experience at Fouquets was quite disappointing. While I can understand the appeal of visiting the restaurant or bar, I would recommend opting for a Holiday Inn instead. As expected in New York, the rooms were small, and we paid a premium for the location and brand. However, our main issue was with the air conditioning, which struggled to cool below 70 degrees. We had checked over 3 rooms, one that we changed when we first arrived the main room we stayed in and one suite staying in for one night. On our last night, we had to rely on a fan, and despite calling for assistance twice after midnight, nothing was fixed. It seemed like a problem with their system. The staff were pleasant, but it was clear that there were management and branding issues. The spa was underwhelming, and one of the showers was out of order—something that should be basic for any hotel. We didn’t receive any communication or apology from management regarding the AC issues, and when we requested a one-hour late check-out, we were denied. This was frustrating, especially since we had hoped to enjoy our stay and avoid moving to a different hotel. In summary, this hotel lacks class. No matter how nicely it’s decorated on the outside, the experience inside leaves much to be desired.

Beautiful hotel! Front Staff was very hospitable and elegant. My issues and complaints were about the quality of the bed sheets and pillow cases. There were multiple stains on bedding sheets and the pillow cases had a mold like scent. This is the 2nd time we stayed there, and the quality of the bedding seems to be going downhill. After complaining, the staff was accommodating and invited us to the roof for a cocktail. The sheets had many stains that we had to take a photo.

The first time I stayed here was fine other than the view being kind of disappointing. I stayed here again recently and booked a room that came with the package of 2 free drinks from the rooftop and a $100 Breakfast Credit. While checking in, I was told that I could use the paper vouchers for my drinks and that I could use the Breakfast Credit for In-Room Dining. I was still charged for the two drinks and dining and getting this resolved has been pretty disappointing. I have asked for a copy of my receipt multiple times via phone call and email and I was told I would have a copy of my receipt at least twice now. I still not have a copy of my receipt. I was able to get the drinks and half of the dining credit removed even though I was told the wrong information when checking in. Also, when I was checking out, I was holding a lot of my belongings and none of the staff offered to help me with the door. Another guest ended up helping me with the door while the employees watched. Overall it's an okay hotel but disappointing for a 5 star hotel.

After a close family friend recommended this hotel, we were very exited for the stay. It was all down hill when the stench coming from the halls and lobby entered your nose. It seemed as if there was a pipe main break, causing an ill odor. The location was fantastic, the service was good, not great. It felt as if they only tended to the regulars. Linen quality was extremely sub par, we found rough towels in the bathrooms, the sheets smelled a bit like some left the laundry in the wash too long and the pillowcases had a stain on them, which looked like blood residue. If they work on the hallway odor with cleaning towel and bedsheets properly, we will try another visit.

An Unforgettable Stay at The Langham – Penthouse Perfection! From the moment we arrived at The Langham, we were swept into a world of elegance and warmth. We stayed in the penthouse suite, and it was nothing short of spectacular—spacious, impeccably designed, and offering breathtaking views of the city skyline. Every detail was thoughtfully curated to create a luxurious yet comfortable experience. The atmosphere throughout the hotel was serene and sophisticated, making it the perfect urban retreat. But what truly elevated our stay was the exceptional service. A special shoutout to Justin at the front desk—his professionalism, kindness, and attention to detail made us feel genuinely welcomed and cared for. He went above and beyond to ensure our experience was seamless and memorable. Whether you're visiting for business or pleasure, The Langham delivers an extraordinary experience. We can't wait to return!

I always enjoy my stay here any time I’m in town whether for business or personal! From the moment I arrive, the service is warm, attentive, and professional, every staff member goes out of their way to make me feel welcome. The rooms are spacious, beautifully designed, and offer breathtaking views of the city, creating a true luxury experience. The attention to detail, cleanliness, and comfort exceeded all expectations. The location is also perfect, right in the heart of Manhattan, making it easy to explore the city if that’s what you’re after. I highly recommend The Langham!

I stay at The Langham New York twice a year, and the service is always impeccable. The same incredible team has been there for years you can feel how much they care about their guests. Sean at the front desk is so helpful, and the bellmen and doormen are always so warm and professional. The rooms are nice and spacious. After long workdays in the city, I’d come back to little macaron treats, a bottle of wine, and thoughtful surprises that made me feel right at home. When I had to extend my stay, they went above and beyond every single night. The turndown service, room service, everything they truly go above and beyond for the guests. It’s understated luxury at its best...elegant, spotless, and low-key in all the right ways. I’ve stayed at the Aman and the Four Seasons, but nothing compares to The Langham. I have a hard time wanting to leave. They care about the customer and have thought every single travel pain point to ensure its a great stay.

I spent an entire day searching for a hotel in NYC with 2 queen beds to accommodate 5 people for my mother-in-law’s birthday trip. I finally found this place, booked it, and got a confirmation. Then I get an email saying the room I booked isn’t available. After an hour of back-and-forth emails, they found some other room — but it could only fit 4 guests. We completely changed our plans to bring just 4 guests instead of 5. Then they send me this threatening gem: “Hi Artem, We will make note of this on the reservation and keep it as is. Please note if 5 guests arrive at check in we will not be able to check you in.” This has been a disgusting experience from start to finish. A so-called 5-star hotel treating me like I’m sneaking into a cheap roadside motel. Birthday plans ruined. Zero empathy. Zero professionalism. Pathetic customer service. I want nothing to do with this place and recommend everyone else stay far away.

Langham review We just left the property and for the first time in a long time ( while traveling monthly with the family ) I am sad to say we are leaving the property! The Club Level staff became our friends and family. From Aman, Ritz Nomad, Trump Central Park, Ritz Central Park, Equinox Hotel: this place surpassed our expectations! Just BLOWN away by the kindness, hospitality and sincerity of all the employees that we were in touch with, but especially at the club level, the manager named Kathy as well as Albert, Milton and of course Florin! Truly super impressive! I don’t usually ever leave reviews but this trip and these individuals touched our heart and made our trip very memorable even during the rainy days! Can’t wait to go back and will never stay anywhere else!

We arrived excited for our wedding anniversary but were disappointed with our first room: very little natural daylight, a mattress that wasn’t supportive, and a breakfast price that felt steep for the experience. I raised this with Jamel from the front of house, and that’s where The Langham, New York truly shone. Jamel listened, took ownership, and immediately moved us to different room. The difference was night and day-bright, comfortable, and the mattress was perfect (like home). From that point on, everything elevated: the lounge is excellent, and every team member we met was warm and genuinely helpful. What began as a frustrating start became a standout stay and a special anniversary we’ll remember. Huge thanks to Jamel for turning things around across multiple touchpoints. That level of service is why we’ll return-and recommend The Langham to friends and family.

Excellent location. Friendly staff. Received a room upgrade for it being our first time. Incredible views from the room. Top tier hotel in the city.

We had the most incredible wedding at The Rockaway Hotel! Our rooftop ceremony was absolutely stunning, followed by a beautiful cocktail hour on the Sun Deck, a perfect reception in the Harbor Room, and an amazing rooftop after-party. The entire experience was seamless from start to finish. I loved that the hotel had everything we needed — a place for our guests to stay and multiple spaces that gave each part of our event its own unique feel. On top of that, we received countless compliments on the food throughout the night — everything was truly delicious! My husband has a severe dairy allergy, and the chef and staff went above and beyond to make sure he was fully accommodated. They were extremely careful about cross-contamination and made sure he was well fed with safe and delicious options, which gave us such peace of mind. There isn’t a single thing we would change. Our Maître D’, Jay, was phenomenal and ensured every detail was taken care of. Maura, Margo, and Erika and all the staff were also incredible to work with throughout the planning process and on the big day. We are so grateful to the entire team for making our wedding better than we ever imagined!

From the moment I booked my wedding at the rockaway hotel the entire team made the experience absolutely perfect! Everyone on the staff welcomed us and answered every question we had and made me feel so special as a bride. Every space at the hotel is beautiful and the food/drinks are phenomenal both in the restaurant and at our 150 person wedding. Thank you to Maura, Erika, Margo, Jay and everyone else for making my wedding weekend picture perfect. We already can’t wait to come back!!

My stay at The Rockaway Hotel – Queens, NY From the moment I arrived, the customer service at The Rockaway Hotel was nothing short of exceptional. The staff went above and beyond to make sure every detail was perfect. The rooms were immaculate—clean, comfortable, and beautifully designed. Every area of the hotel reflected the same standard of cleanliness and care. What really stood out was the thoughtful welcome gesture: a glass of champagne upon arrival (and apple cider for non-drinkers). It was such a classy, personal touch that set the tone for a relaxing and enjoyable stay. Service staff was attentive, friendly, and always on point. I couldn’t have asked for a better experience. The Rockaway Hotel truly knows how to make guests feel valued and welcomed. Highly recommend! An additional note! The front office staff was extremely pleasant BUT Darren McLeod?!?!?! General Manager- Professional, friendly and customer savvy!! That's always a plus!

Amazing ocean views and thoughtful touches 🌊 We stayed in one of the ocean-view suites, and waking up to blue skies and the open sea was such a treat! We were initially worried the hotel might be far from the beach, but it actually felt very close and convenient. The heated pool was lovely and relaxing, and we appreciated the free morning coffee and offered gym classes — such a nice touch of hospitality. The only downside was that the sauna never got hot enough to use during our 3-day stay. We were working remotely during our visit, and unfortunately, the rooms don’t have desks. There also weren’t many tables or chairs available elsewhere, except when the rooftop restaurant was open. If there had been a proper work area, we honestly would’ve booked for the entire month. Overall, we really enjoyed our stay at The Rockaway and would recommend it for anyone looking for a peaceful ocean escape. 🌤️

Nice hotel...heated pools with sea salt water which is very good. The rooms are nice no iron if you need to take the wrinkles out your clothes...Cafe smoothies was watery however the burger at Maggie's ( i believe the name was) was ok. Do not look to use any membership benefits if you did not book through the hotel. The staff is nice the guy who's in charge of the pool area Tom was very welcoming as well.

if you're looking for a peaceful retreat in a charming beach hotel outside the city. This is the place hotels clean very nicely appointed rooms are small but very nice and the Restaurant Marjorie's is wonderful as well as the Bar. I would highly recommend it I chose not to stay in the city because I was coming back from a long trip and I wanted some peace and quiet and this was Beyond perfect

This was my first time actually staying overnight at The Rockaway Hotel & Spa after previously only visiting for a day pass at the pool — and wow, what an incredible experience! My wife and I had an amazing dinner at Margie’s, and I highly recommend the half rack Australian lamb chops — perfectly cooked and full of flavor. The pool vibe is always top-tier, with staff who are both accommodating and genuinely welcoming to ensure every guest has a great time. I’ve interacted with Tom numerous times, and he consistently goes above and beyond to create an amazing experience. A special thank you to General Manager Darren, who is always attentive, professional, and makes a point to interact warmly with every single guest. The Rockaway Hotel & Spa is a true NYC gem. I highly encourage more people to experience all the incredible amenities it offers — it’s a perfect mix of relaxation, great food, and first-class hospitality.

After a slight hiccup regarding my room upon arrival, I was connected with Lea, the Guest Experience Manager. Lea went above and beyond to rectify the issue and make my stay so special. She - and other staff like her - are what make the Carlyle so special. While there are many newer hotels in the area, nothing compares to the Carlyle's old school charm. While the rooms are on the smaller side, they are well appointed and comfortable. The Gallery is one of my favorite places to dine in the city - the service is impeccable, and the food is simple, but perfect. I am looking forward to my next visit!

Travel agent here. Wanted to share my pleasant experience with the staff and operations at this hotel. There were a handful of staff members that went out of their way and above and beyond to make the stay great for a client! Absolutely pleasant and professional and I apologize in advanced if I'm missing any names here! The staff is amazing and the hotel has an old school charm to it. The rooms are a little bit on the small side, but again, the hotel overall makes up for this. Loved interacting and coordinating with the following people who made the entire process as smooth as can be: Brittany Mimi Amanda Anna Stephanie I want to reiterate again though, the whole staff here are gems!

The Carlyle, A Rosewood Hotel, located at 35 East 76th Street, New York, NY 10021, is a luxurious retreat that exceeded my expectations. The staff is friendly and attentive, ensuring a warm welcome upon arrival. Rooms are designed with classic elegance and modern luxury, providing a comfortable stay.Breakfast was great, and the orange juice was freshly squeezed Guests can enjoy the upscale restaurant, storied cafe, and hotel bar, perfect for relaxation. This iconic hotel has been visited by legends like Marilyn Monroe, John F. Kennedy, Elizabeth Taylor,Micheal Jackson and Princess Diana, adding to its allure. I'd rate The Carlyle 4.8 out of 5 stars, recommending it to those seeking a luxurious, historic experience in Manhattan. Prices start around $676 per night, worth the splurge for an unforgettable stay. There are a few cons, bathroom was small, and I had a leaky shower, but in my friend's room, everything was everything was great. So some rooms have some problems, overall, IT WAS AN AMAZING EXPERIENCE

Beautiful, elegant rooms. Thoughtful staff. Great location next to the park. We enjoyed both our 1br suite (which was quite spacious) and the premium king room. Large hotels for NYC. Nice location for sightseeing in central park with a child. Only downside was the view from the 8th floor, it was underwhelming. I had thought our class of room would get us a higher floor but was mistaken. Next time we'll call to make the reservation and carefully check which floors are available for our room class.

Our stay at the Rosewood Manhattan was nothing short of exceptional — a perfect blend of timeless elegance and modern comfort. From the moment we stepped in, the service, the ambiance, and every detail reflected pure excellence. A very special recognition goes to the incredible Mr. Mustak. His warm welcome, attentiveness, and impeccable professionalism set the tone for an unforgettable experience. He is truly the heart of hospitality — a shining star who makes Rosewood feel like home from the very first moment. Bravo!

Great hotel for a family friendly summer stay! Block away from central park children's gate. About an 18 min walk to the American museum of natural history. We did the 40 mins walk to times square with the kids. Service and staff were great and so kind! Can't wait to stay here again when we visit NY!

I have stayed in suites here in the past and had a fabulous experience. I stayed in a standard room this time and was disappointed. The room is so shockingly small, especially the bathroom, that it’s difficult to maneuver yourself even as one person. The bathroom is comparable to an airplane lavatory. Rooms this small should not be sold for $2k/night. If you stay here, don’t do any less than a suite.

5 star, I had a beautiful 1 bedroom suite with beautiful views of the city and park. The staff was so friendly. My only complaint was the food wasn't that good for room service and they should remodel the rugs.

Excellent stay. We’ve been to many 5 stars hotels and this is one of the very best. Staff was friendly and professional, location was excellent, and the gym has every equipments you may need. An attendant actually walked around and handed us water. Great pool too.

I honestly wasn't sure of what to expect, but I needed a nice hotel within close distance and the price was right. I had a very nice stay. We got a 1 bedroom suite, which came with a fully equipped kitchen (stove, sub-zero fridge, sink, microwave, coffee maker, toaster, and even dishwasher). Room was very pleasant and scrupulously clean. It was very quiet even though we were only on the 3rd floor; couldn't hear much street noise at all. Bed was comfortable and the bathroom was luxurious. Staff were welcoming and attentive. Restaurant (Nougatine) downstairs is excellent.

My mother and I stayed here for 5 nights. We found the accommodations to be more than satisfactory. Our suite even had a small kitchen in it which we hardly used but would be great if needed! The room was clean and the bed was extremely comfortable. We used the Spa one day and I was thoroughly impressed with the staff and the fitness center; Merrick and Nina were fantastic at the spa! Though the hotel could use some modernization in decor and fixtures, I did not feel it was lacking by any means! The service was phenomenal and the employees were so pleasant. Tommy and Jesus were so welcoming and friendly every time we walked through the doors. Thank you Trump Hotel for a wonderful stay; we will be back!

From the moment we stepped onto the property, we were greeted by the warm and friendly staff. Hot towelettes were provided for our hands as we were checked into our room. Also, special consideration was given as we were anniversary. The room was lovely - well deserving of the 5 star status. Simply put, this property delivered on every level. We will be returning with our business most definitely!

The location of this hotel is one of the best spots in NYC with an incredible view of Central Park. Trump Hotels pay attention to every detail to make sure your stay is the best! Everything was near perfect. The staff so professional and friendly. The breakfast room service food quality is exceptional. I would recommend this to anyone who is looking for a really comfortable place to stay. The rooms are big and the beds are comfortable. Housekeeping does a great job to never disturb you and does a superb job keeping your room clean and fresh. If you see bad reviews about this hotel, they are driven by political motives. I have stayed at the world’s best hotels, and this hotel certainly deserves 5 stars not 3.3.

We have been treated like nobodies. Our Park view room was a tree view room. 3rd floor should not be sold as a Park View. We have been cold all night long. The water of the shower was not warm enough. We asked for a reimboursement of 2 nights on 3 leaving after the first night and the deal we have been proposed was to pay 2 nights on 3 while staying just one. That is a shame !! I will never go back to one of the Trump hotel. Will never use again my Trump Card. We have finsihed our stay in NYC 20 metres from this hotel. The Mandarin was just amazing.

Be wary of how the hotel is advertised on its website. Despite its rating as a 5 star hotel and as family friendly, I think the hotel is neither one of those. Kids are not allowed in various parts of the hotel (sky lounge and pool after 12pm). I understand that, but the hotel website advertises as a family friendly hotel. That’s obviously not true if kids aren’t allowed to use the hotel amenities, and even during family hours, there are people smoking weed by the pool right next to the lounge chairs. Clearly they are not running the place as family friendly. Also, there are a few problems with the hotel itself. It seems only 2 of the 6 elevators are working at any point, which leads to long wait times anytime you need to use the elevators. There was also exposed wiring in the bathroom of our room, which already wasn’t clean. Various fixtures also just didn’t work like the bedside charger, and broken bathroom door. There are plenty of scuffs marks all over the walls in the hallways and room. All of these details add up to an overpriced, over-hyped stay. The only two things that went right for me: management was empathetic to my complaints on the unwelcoming atmosphere to kids, and the location close to Madison Square Park is great.

The hotel itself is beautiful, with spacious rooms and a stylish rooftop pool. However, be aware that pool access is limited to a 3-hour window in the morning. After 11am, it's 21+ only, and there’s an additional charge—something that wasn’t clearly communicated at booking. Unfortunately, several incidents during our stay impacted our experience: 1. On our first night, a staff member entered our room unannounced while I was undressed, claiming they needed to retrieve something they had left behind. This was a serious breach of privacy. 2. We found hairs on the shower walls, raising concerns about cleanliness. 3. Restaurant service was slow and disorganized. 3. Despite arriving before another guest and putting my name down for a table of the same size, they were seated before us without explanation. 4. Noise levels were excessive. A rooftop pool party took place during our stay, and even though our room was seven floors away, the music was extremely loud and disrupted our rest. While the hotel has great potential and some appealing features, these issues significantly detracted from our overall experience. I hope management takes steps to address them for future guests.

⭐️⭐️⭐️⭐️⭐️ Our stay at Virgin Hotels New York City was unforgettable! The room was beautifully designed, super comfortable, and had the most breathtaking view — pure peace high above the city! ✨ Everything felt stylish, calm, and perfectly arranged. A huge thank you to Juliana Ruiz, Director of Guest Experience, who made every detail flawless. Her warmth, professionalism, and incredible sense of care turned our stay into something truly special. You can feel when someone genuinely loves what they do — and Juliana absolutely does. ❤️ We’ll definitely be back — this place has an amazing vibe and world-class service!

I had a great stay at Virgin Hotels New York. The room was lovely - clean, stylish, and with a great view from the 14th floor. Despite being in Midtown, road noise was minimal, and I wasn’t disturbed by any noise from the club upstairs (which I’d seen mentioned in other reviews). The bed was very comfortable, and the decor felt modern and well thought out. The staff were friendly, though service wasn’t particularly personalised - I had a few pre-stay enquiries that went unanswered, which was a little disappointing for a 5-star hotel. That said, the location was excellent for exploring the city, overall it was a very pleasant stay and I would stay again.

So many hotels to choose from in NYC but you want style? Pick Virgin! The staff is so friendly! Lobby is comfortable and when we walked in Tercelle (the junction supervisor) at the front desk welcomed us with a huge smile. We had a long day of traveling and she brightened the mood instantly. This hotel is top-notch because of the staff and of course, the style.😉 In-room dining is phenomenal, our room is spacious, clean and has great products. Robe, slippers (upon request), in-room LavAzza espresso, everything you could possibly need. Wake up with a view and breakfast in bed. (I ordered the fresh fruit & pancakes with a beautiful cappuccino). Booked a massage at the spa which allows you to use all the amenities… steam room, sauna, snow room (yes it snows),and fresh tea coffee in the meditation space. If you’re heading to New York for a meeting or just on vaca, this is the spot to be.

This was a great hotel as a single person traveling. The rooms were really nice and the view was incredible. Also, you cannot beat the location. I’ve lived in New York and this is extremely well oriented and within walking distance to many attractions I would 100% stay here again. My only complaint is the elevator situation which could be kind of annoying to access, but I’m glad they have an added layer security.

I was honestly disappointed with my stay at Virgin Hotels New York City. For a 4-star hotel, I expected much better service and attention to detail. The front desk staff did the bare minimum in terms of politeness, and even employees around the elevators didn’t bother to say hello. A simple greeting should be the minimum standard in a hotel of this category. One of the main reasons I booked this hotel was the pool, which makes the price significantly higher compared to other options. However, I was only informed on-site that using the pool in the afternoon requires a minimum spend of $100 per person at the pool bar (and $200 on Fridays, Saturdays, and Sundays). If you don’t reach that amount, the difference is charged directly to your room. This feels unfair and misleading, especially since the pool is advertised as part of the hotel’s amenities. What made things even worse was the condition of the pool itself. It was not cleaned before opening, and when we arrived in the morning there were cockroaches floating in the water. This was absolutely disgusting and unacceptable for a hotel of this level. The only time the pool is accessible without extra charges is in the morning, but because of that, everyone rushes there at once. It becomes overcrowded, and there’s no guarantee you’ll even get a lounge chair. Housekeeping during the stay was acceptable, but the cleaning between guests was unacceptable — I found crumbs, hair, pet hair, and even dried nasal mucus under the mattress. This is simply not acceptable for any hotel, let alone one at this price point. The only redeeming quality is the view, which is indeed spectacular and probably what keeps this hotel afloat. Overall, I would not recommend this hotel unless management seriously rethinks its service standards and policies.

I stayed here two years ago—it was beautiful then, and I was looking forward to my stay. Unfortunately, it doesn’t seem like the property is being maintained and cared for with integrity. The service was not especially warm or welcoming. We arrived on a hot day and went up to the rooftop pool area, which was not well kept. There were cleaning supplies strewn around and the showers to use before entering and exiting were blocked off. The pool attendant seemed annoyed when we asked for towels and barely acknowledged us. The bed and pillows were very comfortable. The location was great. We did not have breakfast at the hotel—the chairs looked thread-bare and dirty. Sadly, I would try a different spot before coming back here. Mediocre, disappointing experience and cleanliness in public areas is questionable.

Dear Modernhaus Team, I wanted to take a moment to share feedback about my recent stay at your hotel in New York . While I appreciated certain aspects of the property, unfortunately the overall experience did not meet my expectations. The room size felt very small compared to the price point. Throughout our stay, there were multiple private events hosted at the hotel — including Fashion Week gatherings and even a wedding. Because of this, hotel guests were not permitted to access key facilities such as the rooftop and other common areas. This meant that whenever we wanted to relax at the hotel — whether to have a drink or simply a cup of coffee in the evening — it wasn’t possible. On one occasion, I even had to ask the concierge to recommend a nearby bar just to wait for a friend, which was disappointing. Advance notice of these restrictions would have been very helpful. Due to the events and resulting noise, we had to change rooms mid-stay. With only five nights in New York, this was especially disruptive, as repacking and moving took away valuable time during a work trip. On one occasion, our room was not serviced, and when we returned late at night, we had to call for fresh towels, which unfortunately did not arrive promptly. Additionally, the elevators were consistently very slow, often taking a long time just to move between floors, which added to the overall frustration. Overall, these issues made our stay far less comfortable and convenient than we had hoped. I felt it was important to share this feedback with you, as I know you aim to provide a positive experience for your guests. Thanks

I stayed at this hotel in September with my daughter. We came for a weekend getaway to enjoy the city and soho area. We were given a room on one of the top floors. Room looked good and view was nice. Little did we know, because no one warned us that the hotel was having a rager on the above floor from where we stayed. The rager started at 8pm and went in into the wee hours of the morning. Maybe 4-5am. I’m not sure since I just passed out from exhaustion. I called the front desk to tell them the problem we were having and that we couldn’t sleep due to immense noise coming from one floor up. Not to mention they kept a storage room on our floor where the workers kept coming in and out from making lots of noise and yelling to one another. Again this was probably 2am at this point. And my daughter and I are still not able to sleep. In the morning I complained to the hotel and asked to speak with the general manager some guy spoke with me and said there is nothing he can do. They offered us a complimentary breakfast. Ok. Well what about the fact that I came to have a restful weekend away with my daughter and your staff never offered to warn of what’s to come for the entire evening. I requested to speak with someone else to which he said someone will reach out to me. Guess what, I am still waiting for someone to reach out to me! This hotel is a disgrace and I would never recommend someone stay here! The staff is off putting and rude to say the least. They don’t try to accommodate and make it seem like you are supposed to expect this since it’s NYC. It’s not! I’ve lived in NYC and was able to sleep! I also want to mention I paid over $1,000 for the night to only have this type of experience! Disgraceful!

I truly don’t know how this is a 5 star hotel or why it’s the price that it is. I’ve stay in many expensive 5 star hotel and this is by far the worst for the amount of money it is. Rooms are stale and feel uneasy. Pillows are flat, I requested a better pillow and they brought up the same pillow. The point in staying in a nice hotel is for you to be comfortable and nothing about the rooms are comfortable. It’s also on a busy road we could barely sleep from all the noise. I know it’s a lively busy city. We heard sirens every 10 min loud and humming noises from the subway or maybe the elevator near by. I’ve stayed in busy areas throughout NYC and never had a problem with the noise until this hotel. I can’t wait to go home and get some actual rest. No snacks or bottled water available in rooms not even upon request, only so called “filtered water” who knows where that really comes from. Breakfast was disappointing as well, eggs taste like burnt/ old oil. I would not recommend this place. I’m positive you could stay somewhere for less and get better hotel service and a better nights rest. The front staff is nice that’s the only positive.

I stayed here for three nights. For my first trip to New York City The location was perfect if you plan on walking around Soho And using the train. The hotel is nice and the service was good. My only complaint Is that the room that I stayed in Had food left in the fridge. They were helpful and removed it right away. But then I went to use the fridge and it did not work. Their amenities are lackluster The roof top pool Is incredibly small with weird hours closed by 4pm It’s also not heated. In the 3 days I was there I didn’t see anyone inside the pool even though it had reached 90 degrees and was incredibly humid during my stay. The pool was ice cold and closed for construction one of the days we stayed. Advertised was heated bathroom floors I was in a king studio and the floors did not heat up at all. I’m not sure I would stay here again not based on service but mostly amenities and some discrepancies I feel I experienced.

I stayed here for a weekend getaway in October and had a lovely time. I actually booked through Hotels.com, which saved me a few hundred dollars but was still very pricey. I love staying in SoHo, though, and you pay for that. This hotel is definitely starting to show its age and the room is due for a renovation. That said, it was a very thoughtfully designed space, with multiple outdoor levels at the bottom and a great rooftop bar. We stayed in a slightly upgraded room that had a skyline view of FiDi, which I really enjoyed. I also like the layout of the bathroom, which had a very large rain shower. The staff was friendly and they were quick to bring ice to the room. Housekeeping freshened up during the day and provided new towels. However, the internet said it was five stars when this was really four star service. You can’t beat the location and the proximity to the Canal St subway stop. I would return!

After 10+ years of twice annual travel to The City, we finally found our regular, go-to, never-disappoints hotel! Modernhaus is BEAUTIFUL with a cool art vibe, good coffee house on-site (but a better one right across the street!), great gym, awesome pool and rooftop bar scene. The rooms are the best we’ve had in NYC - clean, modern, maximizing daylight, just awesome. The shower is crazy-good! But what really puts this place over the top is the front desk (and all of the) staff. It is rare to find consistently friendly desk staff at NYC hotels but the reception team at ModernHaus nailed it every single time we came and went. Quick to hand out umbrellas when you need them, champagne when you’re thirsty, and directions to dinner, we felt right at home. Will be back!!

A Heartwarming & Family-Friendly NYC Experience! Our stay exceeded every expectation and gave us memories we’ll treasure forever! Thanks to this hotel, our daughter’s first trip to NY was perfect. The room was spotless, beautifully designed, and filled with thoughtful touches that made us feel so welcomed. The entire hotel was immaculately clean and clearly well cared for—something we really appreciated, especially while traveling with a baby. What truly set this experience apart was the incredible staff—each person we met was kind, helpful, and genuinely warm. Amid the hustle of New York City, the hotel had a calming, welcoming vibe that reminded us of “Midwest nice”—something truly special. The location was fantastic—just steps away from Times Square, Radio City Music Hall, amazing restaurants, and even a nearby park where our baby could play. Traveling with a little one can be challenging, but this hotel made it seamless. From a baby tub in the shower and a stroller ready to go, to fun entertainment and a cozy teepee (which our daughter loved), everything was thoughtfully prepared for families. We wholeheartedly recommend this hotel to anyone visiting NYC—especially families. The perfect combination of cleanliness, comfort, convenience, and heartfelt hospitality!

Our family and friends stayed at The Chatwal Hotel in NYC and couldn’t have been happier. The location was ideal for enjoying Times Square, yet once inside it was peaceful and quiet. The front desk team was exceptional—welcoming, accommodating, and truly the stars of our stay. A special thank you to Kayles for going above and beyond to make everything perfect. Highly recommend!

The walkability to Times Square and nearby attractions is fantastic, yet the rooms somehow block out any street noise. The staff is perceptive and incredibly accommodating, especially the doorman Michael who went out of his way to give our group a seamless experience on several occasions. The rooms were well kept, though a bit dark for the lack of natural light. All in all, we can’t wait to be back.

Overall the hotel is fine. It’s not really a 5* but maybe in New York it can be. It feels like a 3* hotel in many ways. The concerige doesn’t pick up the phone after 4 days of calling to book a reservation at the restaurant. There’s no shaver / dental products in the room so you have to request and wait 15 min to get it. The gym is very old, small and guests can workout with their shirt off sweating everywhere? Strange

Perfect place to unwind in style. My suite was elegant, comfortable, and beautifully quiet for Midtown. Dinner and breakfast at the Lambs Club were both exceptional with sophisticated service and incredible food. A seamless, luxurious experience from start to finish. What a gem!

We booked a 3 night stay through American Express Platinum Travel. Sebastian was lovely during check in, but that’s where the customer service stopped. He made it sound like they gave us some big upgrade. If that was the upgrade, their standard rooms obviously suck. We had to ask for our welcome gift. It is WAY TOO CLOSE to Times Square. Noisy as hell. There are so many other hotels in the city. Avoid this one like the plague.

Centrally located 2 blocks from time square and shopping, this hotel was perfect for a quick stay. We had a king suite with a separate room and trundle bed which worked out great. The front desk was helpful and informative. The restaurant was really good and recommend to try it at least once. We had breakfast and dinner there and dinner was our favorite meal in NYC.

Dominique checked me in and was great. She was very friendly and helpful. The check in took less than 15 minutes. Room was adequate. We had a corner room with a street view. Not a lot of space but enough for what we needed. I will mention that the windows are sound proof AND the hotel was quiet, at least on the sleeping room floors. Elevators were busy but the wait wasn't too bad more so at night when the rooftop restaurant/bar had events, they would use one strictly for those patrons causing a bit of a backup in the lobby. Rooftop had an amazing view of the city and even better at night with all the lights. Valet parking was $90/day for an SUV and they don't allow in and out. I'm not certain where the garage was located in relation to hotel but it took about 30 minutes to retrieve our vehicle at checkout. Overall great time, great location with a quick walk to Times Square, restaurants, subway and anything else needed. I'd stay here again.

We arrived at this hotel late at night and checked into our first room. The room had issues with the phone not working, shower door leaked, doors didn’t close all the way, and just overall poor quality. As a Hilton honors member of a decade, this was one of the poorest maintained hotels I have seen. We opted to stay here purely on location alone. The next day we were happy to hear the front desk had honored our request to change rooms. Their “engineer” couldn’t fix the faulty phone. So we packed our things and left them for the bell hop to move to our new room. Given the one star rating, the next was very poor in quality. Our stay was ok for the week but again, we stayed here for the location. There are lines at the elevator so be prepared to wait. The front desk staff is there for a paycheck and not customer service. The only person who wants to help people there is Maia! Dom and other staff members are rude and ignore you. Upon checking out we headed to the airport. Only to find we are now being falsely accused of a broken TV charge. They are attempting to charge me $500 for a tv we did NOT break. On top of that they are applying room tax and city tax to the charge. I wanted to write this post and not only leave an honest review of the hotel quality but also share this with others in the event they plan on staying at this hotel. I would highly recommend recording the room upon arrival so you have a time stamp of how the equipment in the room is. It is almost like the hotel staff applies this scam to hotel guests that ask for specific needs during their stay. Now I’m sure the hotel management team will read this and respond with sympathy and how they’re going to look into further investigating the issue. I am already in contact with the front desk team and they are not looking to work together. They simply want to charge me to close their books.

We had a great stay at this hotel! The location is amazing, and check-in/check-out was very quick. Loved the extra touch of warm cookies and water waiting for us at check-in. Our room was on the 34th floor with a stunning city view and everything was super clean. We had to call the front desk once, they answered immediately and someone came to the room in under 5 minutes and fixed the issue in like 3 minutes. Very efficient! We also had no problems with long elevator waits, which was a big plus. I'm honestly not sure why there are some negative reviews , we had a wonderful experience and would definitely stay here again!

What a disappointment. For starters, they denied us free breakfast although Free breakfast is all over their website. Upon checkout, I complained again and the gal at the front desk said the breakfast really isn’t that good. I couldn’t believe She said it. The Rooms are tiny, which wouldn’t be a problem so much as their idiotic motion sensor lights. The Motion sensor light in the main room turns on every time you roll over in bed. We finally had to find a Band-Aid to tape over the sensor so the light would not turn on if you sit up in bed. The Motion sensor light switch in the bathroom isn’t so bad although getting up in the middle of the night to use the bathroom is met with a rude light every time you go in. Then walls and an old elevator shaft added to the noise problem. You can clearly hear your neighbor peeing in the bathroom and flushing the toilet. The elevator shaft closest to our room squeaked every time it went by. It sounded like an old rickety door with squeaky hinges, opening and closing. As for the rooftop bar, It’s small dingy and dirty. The waiter set our drinks right down on top of the glass table top without napkins. So of course it made a wet mess when you picked up your glass. To top it off, their drinks were $24 each! I’m talking about a well drink. The concierge desk in the lobby boasts a long list of shuttles available to the airport. What they don’t boast is the $65 charge for each passenger. We normally stay at Hilton‘s on our trips when we travel. This hotel was definitely not up to par.

We stayed here during the NY marathon as it was close to the bus we needed to get to the start line. Great location and close to lots of tourist spots, restaurants, cafes and shops. Easy walking to Broadway shows and Times Square. The rooms are small, especially since we had two separate beds but they are fine. The beds were very comfy. We were on the 29th floor with great city views. We found all staff pleasant and the check in and check out was easy. Overall decent place at reasonable price for New York.

Don't waste your money on this. The service is rude and arrogant and the hotel is sub-par. My flight was delayed so I arrived during the night. I notified the hotel in advance that I'll be checking in during the night to make sure that the check in goes smoothly after an exhausting and frustrating day of travelling. When I arrived they told me that they cancelled my booking because I haven't checked in in time and it's gonna take more than an hour to reinstate it. The room is sub mediocre, it's doesn't even have a mini fridge to store your drinks or anything there. They claim the WiFi is "free" although you pay hundreds of dollars for a night and they have a paying WiFi option because the "free" one is limited. The room is next to a service door so you cannot even rest properly during the day because the crew is slamming that door every few minutes. I had no hot water while having a shower, and when I found a free standing employee in the lobby he told me to get in the queue to tell it to another employee. After waiting patiently in the queue, right when it supposed to be my turn the receptionist arrogantly ordered me to get back at the end of the queue because she thought I was queue hopping and she refused to help me out. It is absolutely outrageous. The hotel has 4 elevators, but it takes ages to get into any of them at any time of the day. During the day I saw it multiple times that employees use them with their key preventing it from stopping for others. During the night, 2 out of the 4 lifts is for the guests of the rooftop bar so all elevators have massive queues. It's the absolute worst hotel experience I've ever had in my life. Not sure how it is a 4 star hotel when even motels give better service. This doesn't even have hot water and the receptionist isn't willing to listen to a feedback.

The hotel offers an average overall experience. The sound insulation in the rooms is very poor — you can easily hear noise from neighboring rooms and the hallway. Cleanliness could be improved, as some areas seemed to be neglected. The staff experience was mixed; while some were kind and helpful, others were rude and inattentive. The garden area could have been a nice place to relax, but since it’s open to everyone, there were people constantly smoking marijuana, which made it uncomfortable. With better maintenance and management, the hotel could be much more pleasant.

Very nice hotel. Minutes from the Brooklyn Bridge. If you book a room with a view, it has a fantastic view of the bridge and surrounding skylines. The M Club Lounge was ok - seating arrangements were nice but the food was just average. Still nice enough where it didn’t take away from the service. We ordered dessert, and room service wasn’t an option which was frustrating. Further more the wait took forever, but the service was nice as they gave us a few extra things for the wait. The room was fairly nice, especially large for New York standards with nice high ceilings. Beds and pillow were pretty comfortable. Water pressure in the shower was amazing but hot water takes a little to warm up. The TV system though was very slow, which was disappointing. Parking was expensive and not ran by the hotel, but that seems to be the standard especially in the city. Overall a pretty nice stay.

I recently stayed here for a work trip. Many of my coworkers spoke highly of this hotel, so I came in with certain expectations. Unfortunately, my experience fell short in several areas. At other Marriott properties I’ve visited, light refreshments are typically offered upon arrival, which is a nice touch. This location did not provide that, and it’s something they may want to consider adding. Another issue was parking. The website claims valet parking is available, but that’s not the case. Guests are required to pull into a garage not affiliated with Marriott and retrieve their own cars. Valet usually means the vehicle is brought to you, so this was misleading and disappointing. The biggest concern during my stay was the bathroom. My bathtub would not drain properly, so every shower felt like a “shower-bath.” I reported this to housekeeping twice, and while they mentioned contacting maintenance, no one ever came to fix the issue during my five-day stay. It was unpleasant to deal with this the entire trip. On the positive side, the staff was very friendly, the property was clean, and the location is excellent. However, given the nightly rate, I expected a higher standard of service and amenities.

First the high’s. The front door staff is great. So is the bar staff, when it’s open. Very helpful in every interaction. Now the lows. The bar is closed all afternoon on Saturday and Sundays until 4:30pm. You can’t watch a college football game or even the Giants play a game on Sunday. I’ve never encountered that in a Marge Marriot, in major city before. The room layout is nuts. I’ve never had a room further from the elevators. Sure it was quiet, but I had to walk for 3 minutes to reach my room. Also my room was kind of dirty. Very obvious drink rings, that were sticky to the touch, on the nightstand. My mini fridge looked liked it had been rolled down a hill. It was covered in dents and scratches everywhere and the inside had obvious, spilled liquid stains. Pretty hard to miss this stuff and if they missed the easy stuff what were the chances that the hard stuff was clean? Finally at check-in they told me my total was $800, then at check-out I learn they didn’t bother to mention resort fees (for the closed bar?) and taxes and my real total was $1,300. I know there are always taxes and resort fees just include them when you say “your total for this stay is…”. Never staying here again.

Never been to Brooklyn before and first time at this Marriott. The front staff members were amazingly friendly, helpful and kind, very personable. The one who checked me in was Melissa and she was awesome 👏🏻. The room was spacious and well kept. Traffic was horrendous. So give yourself plenty of time to go from one place to another.

Very friendly staff. Rooms neat and clean. Had awesome view of Statue of Liberty in the distance from the higher floors. Felt safe walking around the area day and night. Lots of various foods and drinks within walking distance.

This hotel is in need of an update. Very dated, old, needs technology in the rooms for charging. Furniture in lobby is weathered as well. The staff was wonderful but for the money this place needs attention especially with it location.

Lovely hotel! We were here for a short weekend trip to NYC. Bedroom was nice and clean. We didn’t use many of the amenities so no comment on those. However the location was fabulous. Right around the corner from Jay St Metrotech station. Quiet area and pretty safe too. Came back a couples times at around midnight and it was fine.

JW Marriott Essex House New York Central Park is one of the best 5-star hotels located in It has a unique, great location, walking distance from the central park as well as from the shopping streets in NY city They have an outstanding staff, especially the concierge team, as well as the reservation team. Mr. Howard at the concierge, he is really a very supportive and kind person, with his recommendations, we had great time. They did a great job with the reservation, recommendations, and helpful information. Our rooms were ready as per our requirements and as expected, however I regret that, they gave us in lower floor!!! It was so noisy at night Room service is amazing with speedy response and very clean rooms.

Great location. Nice and helpful front desk bell persons and concierge staff. I first stayed here many years ago before it became a Marriott property. It was top notch back then. During my last visit a few weeks ago, I requested a room change immediately upon checking in due to the poor condition of the room (9th floor). Specifically the carpets were pretty gross and furniture was beat up. I left my dental aligners (inside their electronic case) during the room change. I’m guessing that they were thrown away as I called immediately after the change in search of them but they were never found. Fairly decent room service. Overall pretty average.

I am a big fan of JW brand, but unfortunately this particular property doesn’t quite reach the quality I came to expect after staying at JWs in other cities. It’s really the lack of the small things that in my mind distinguish true 5 star hotels: no reading lights by the beds, no night/under counter/dimming lights in the bathroom, bath robes were absent (though had 2 hangers for them so I guess they just forgot), no separate tub, no coffee maker in the room, absurd lack of counter space in the otherwise very spacious bathroom (used my suitcase as extra counter space - didn’t even have enough room to arrange my makeup!) etc. The rooms overall feel dated and in need of a refresh. The staff was extremely helpful and overall great though, and the location was just what I needed.

We enjoyed our first stay at the Essex House and it won’t be our last. The room was spacious, clean and quiet. Breakfast was good. The staff goes out of their way to make you feel welcome. Special shout out to our concierge, Howard. He took his time explaining best routes to our destinations. Very professional.

We have stayed at many 5 star hotels. I would rate it 3/5 stars. No one available to take our 4 pieces of luggage to our room at check in. Lots of rolling luggage trollers, but no staff to assist. The concierge was very overworked. There were many people in line to speak to her, phone ringing nonstop. We waited about an hour to get our question answered. Not her fault. They needed more help. We ordered coffee from room service every morning & it took about 20 min to get them to answer the phone to order & an hour to get the coffee. No bathrobes/slippers. For 2 people, we each were given 1 towel/washcloth per day. They say there is a spa, but it’s a room in the gym they use & hire outside staff. The sauna/hot tub, etc is shared with others using the gym at the same time, so there isn’t much privacy. It’s not the serene atmosphere spas usually have. There is more I could say, but basically, not 5 star accommodations. I would compare to accommodations similar to Drury or Holiday Inn Express. Not bad, but you will be disappointed paying a 5 star rate for this.

Terrible customer service for a Lifetime Marriott platinum member. Probably the worst 5 star hotel in the city. Long reception wait time. Put me on the 3rd floor and got no sleep. Sooooo loud that I didn’t get any sleep. Had to move rooms at 2:30am . Didn’t help move me either. Stayed the another time on my bday and didn’t even get acknowledged that. Rooms are dated and small. There’s lot of options in the city it’s not worth the price at all!!! Don’t come here!

A Standout Stay at JW Marriott Essex House – Thanks to the Exceptional Staff As someone who has stayed at Marriotts across the globe (Titanium Elite member/Lifetime Gold), I choose Marriott because of the expected high standards that come with the brand, across all the chains. The JW Marriott Essex House not only met those expectations—it exceeded them in ways that deserve recognition. I stayed in the Central Park View Suite, which was spacious and offered one of the most serene hotel views I’ve experienced. Overlooking Central Park from that vantage point was a true New York moment. The hotel itself is excellent across the board, but what truly elevated my stay was the staff. Their professionalism, warmth, and attention to detail are on par with that of any five-star luxury hotel. • Concierge Team: Polina and Christina were outstanding. Polina provided excellent prep materials before my arrival and gave thoughtful recommendations. Christina took the time to speak with me one-on-one about restaurants, entertainment, and sights around Manhattan. Her insights genuinely reshaped my trip planning—thank you, Christina. • Executive Lounge: As many reviews note, the lounge is a highlight. I want to personally thank Eliana, Omar, Jason, and others whose names I’m blanking on right now. Their service was more akin to an upscale dining experience than a hotel lounge—attentive, gracious, and consistently excellent. • Housekeeping: Jeta went above and beyond to ensure my room was perfectly maintained. Her care and responsiveness were deeply appreciated. • Elevator Attendants: Even the elevator team impressed me. One gentleman noticed every morning, when I’d be leaving the lounge with my piping hot coffee and a plate of food, and he would have the elevator called for me and my floor selected, saving me from struggling with my key card. That kind of thoughtful service is rare. What sets this property apart is not just friendliness—it’s the ability to anticipate a guest’s needs before they’re voiced. It’s the genuine conversations, the attention to detail, and the consistent effort to make each moment feel personal. After more than a decade of loyalty to Marriott, I can confidently say this was one of my best stays to date—and that’s entirely due to the extraordinary staff at the JW Marriott Essex House.

If you're looking for a day of unadulterated relaxation, the Bath House is the perfect place to unwind and recharge. From the moment I stepped through the doors, I was enveloped in an atmosphere of calm that stayed with me throughout the entire day. Here’s a breakdown of my jam-packed, yet incredibly relaxing experience. Walking into the Bath House feels like stepping into another world. The soothing sounds of water, the subtle scent of essential oils in the air, the soft lighting easily put me at ease. The space is designed with tranquility in mind—natural wood, stone features, and a minimalist aesthetic that creates an atmosphere of peace and serenity. The surroundings alone are enough to make you forget about the outside world. Spa Facilities I started the day with a session in the thermal pools. There are several to choose from, each with varying temperatures, so I was able to move from one to the next at my own pace. The hot pools were perfect for loosening up sore muscles, while the cold pools were invigorating and refreshing. I enjoyed the steam room, and the pool a lot. Food & Drinks To make the experience even more indulgent, there’s a light lunch option at the Bath House, and I opted for the chicken dumplings 🥟 . Perfect for a spa day. It didn’t leave me feeling sluggish or overly full. Service The staff at the Bath House deserves a mention of its own. From the moment I checked in, everyone was welcoming, attentive, and genuinely interesting, making my experience exceptional! Final Thoughts 💭 A day at the Bath House is the ultimate retreat for anyone looking to escape the hustle and bustle of everyday life. From the luxurious spa treatments to the serene ambiance, every detail is designed to help you relax and reconnect with yourself. I left feeling rejuvenated, both physically and mentally, and I can’t recommend it enough. Rating:★★★★★ (5/5) Highly recommended for anyone seeking tranquility and self-care in the most luxurious way!

I joined Bathhouse Flatiron a little less than a month ago, shortly after I moved into the neighborhood. I immediately noticed that the front desk staff were welcoming and went out of their way to bring me up to speed on how to join and give me the info I needed to enjoy the facilities. I particularly appreciate the efforts of Miguel, Lisa and Vamilet. They have been so kind. It makes a huge, positive difference when they welcome me at every visit! The facilities are wonderful. Each time a visit, I find myself rejuvenated by the luxurious tranquility. Alternating, at my own leisurely pace, between the baths, sauna, and steam room, is the most soothing experience imaginable. All of the facilities, including the locker rooms, are immaculate. I have been visiting about times a week. The soft music, dim lighting, and chill atmosphere all create a place of tranquility where the stresses of the city float away. I love Bathhouse! Because I live just down the street, I plan to go at least several times a week.

Aces. Absolutely loved it. Impressive venue and very helpful friendly staff when you have a question. Was my first time at Bath House and had such a wonderfully relaxing time. The space is massive, high ceilings, design-forward, with plenty of space to wander and relax. It can get a tad loud with people talking, but they also have a quiet space which you can retreat to for the salt pool or relaxing on the sofas. I brought a book and enjoyed the quiet space when I needed a break. The dry sauna guided meditation was incredible and definitely a highlight. I also enjoyed the social environment, I met a few great people and had nice conversation between sauna sessions. I'll definitely be back.

I visited Bathhouse Flatiron on October 22, 2025, and it was an absolutely exceptional experience from start to finish. The atmosphere was modern, relaxing, and beautifully designed, a perfect escape from the city’s chaos. Every staff member I interacted with was professional, friendly, and attentive, making sure I felt comfortable throughout my visit. The facilities were spotless and thoughtfully maintained, with the saunas, cold plunges, and steam rooms all in perfect condition. I also enjoyed the treatments, which were both rejuvenating and luxurious. The entire place radiates a sense of calm and wellness that’s hard to find elsewhere. I left feeling refreshed, recharged, and already planning my next visit. Five stars without hesitation, truly one of the best spa experiences in New York City.

Overall great experience! We enjoyed it. The place nicely designed and clean. Have all various of the saunas u need as bell as quiet zone. Very longee place comparing to other bathhouses I been. Our only concern is the food. The choice is small, and kinda weird. It’s the dish that they call Borscht which is not a borscht at all. I am Ukrainian so I definitely know how it should look like and taste like, and it’s not it. Other than that, great experience

Bathhouse is such a luxury experience! I went by myself for pure physical wellness reasons, and now I really want to go back with friends to spend the day lounging and detoxing. While I enjoyed the various pools and spa rooms, by far the best part of the experience was the massage. Christian is SO knowledgeable about the body, and I love how he combines massage techniques with stretching to address all of my interconnected issues. My body felt so much more open and relaxed at the end of my session, and I can't wait to go back!

love bathhouse always!! amazing facilities & the staff is always so sweet. John at the front desk is always so friendly and makes your trip to bathhouse even more memorable! they have 2 saunas in this location and there’s a quiet area too.

This is the best spa I've visited thus far. Upon arriving, you are greeted with a pleasant and inviting scent. The staff are very friendly and very knowledgeable about the space. The various baths were very relaxing and strategically placed throughout the space, both above and underground. The candle lit atmosphere was truly impressive! The massage room was a bit cool and I thought after my massage, I would have to get back into my cold, wet swimsuit. To my surprise, the massage therapist, I forgot her name, short, fair-skinned with glasses, so very pleasant, she returned my swimsuit, water shoes and robe warm and almost dry. That was a huge plus. After my massage and bath experience, I returned to the locker room, where you can also find relaxing showers, Dyson hair dryers, lotions, hairspray, diffusers, you name it, Aire has it. This was truly an experience to remember, it's safe to say I'll be returning.

Brought my wife here for her 70th birthday. She was thrilled with every aspect of this lovely place, the pools, the staff (shout out to Carmen!!) the entire ambiance. She even tried the cold plunge pool! She has been feeling ache-y as this birthday approached and all the pools and sauna helped her feel much better!

I recently had the pleasure of spending a day at Aire Ancient Bathhouse, and it was truly a phenomenal experience from start to finish. Upon arrival, I was warmly greeted by the staff, who offered me a refreshing glass of virgin sparkling champagne and a piece of decadent chocolate, such a thoughtful and luxurious touch that immediately set the tone for the day. The ambiance of the bathhouse was serene and calming, with soft lighting and soothing music creating the perfect atmosphere for relaxation. The different temperature pools were a highlight of the experience. I especially enjoyed moving between the hot, warm, and cold pools, each providing a unique and rejuvenating experience. The hot pools eased my muscles, while the cooler ones invigorated my senses, and the contrast between the temperatures felt incredibly therapeutic. Throughout my time at Aire, every staff member was exceptionally kind and attentive, ensuring I had everything | needed while respecting my space. The attention to detail and the overall quality of the spa experience made it feel like a true escape from the everyday. From the peaceful atmosphere to the luxurious treatments and thoughtful touches, my time at Aire Ancient Bathhouse was an unforgettable experience. I highly recommend it for anyone seeking a relaxing and rejuvenating day of self care. The perfect place for couples mostly. By the way, this was at the new location on the Upper East Side, on its opening day! There’s nothing better than being among the first to use the space, without having to worry about cleanliness or hygiene concerns!!!

My boyfriend booked me a spa package with a 75 minute massage for my birthday. As a new mom I was very much looking forward to this me time & getting some much needed pampering. Coming here has been on my list for a while and I’m sad to say that I left very dissatisfied. I waited around the spa for a very long time to be called for my massage. Someone came by to the jacuzzi area and called out a name, I asked if it was mine, and he said no but that he would come back for me in a couple minutes. Time continued to go by and he never came back so I went to sit down at the meditation area in order to make myself VISIBLE and nothing. I even asked someone from the staff what time it was so they would remember me. Once 2 hours had gone by I went to ask someone how much longer it would take because I had dinner reservations only to be told that someone else was at my massage and that they could not fit me in that day. I called my boyfriend to let him know and when he came by in person to get things sorted out the receptionist said my name was called and I didn’t respond. Essentially blaming me, which is the reason I’m writing this review because why would I not take a massage that is paid for?! I also was supposed to get one of the $15 juices they offer but never did. The whole experience felt very disorganized and for the amount of money it cost its simply unacceptable. The manager inside the spa was accommodating & did offer me to reschedule + rosé/chocolates which I accepted however it creates extra scheduling and organizing with a one year old. Hoping my second visit is better than the first. Side note for the ladies: very limited seating to get your hair/makeup done afterwards and the lighting is not great.

My recent visit to Ancient Bath was disappointing. Rather than feeling welcomed and relaxed, I felt like an unwelcome guest under constant supervision. Staff seemed more focused on enforcing rules and monitoring behavior than on ensuring client comfort. The “whisper only” policy was taken to an extreme — I felt uneasy even speaking softly or laughing, which took away from the peaceful experience I was hoping for. The strict no-phone rule also felt excessive. For the price point, I expected a more balanced and guest-centered environment, not one that felt restrictive or overly controlled. Overall, the atmosphere was tense rather than tranquil. I truly hope management reconsiders their approach so guests can feel comfortable, relaxed, and valued during their visit.

friends gifted me a 30min massage here and with their weekday promo, i was able to get 90min of baths time — definitely think it’s worth it! also coming on a weekday was perfect crowd-wise, very relaxing. loved the masseuse, heated saltwater pool, and juice the most. definitely more of a couples thing but still a fun solo activity! would come back!

This is a wonderfully cozy spot to truly relax and unwind. The atmosphere is top-notch and the overall experience is highly recommended. The massages were decent and certainly helped set a tranquil mood. A great escape!

Absolutely blown away by the St. Regis Hotel. This was our first time staying here, and the experience could not have been better. The room was incredible. It was gorgeous. From the moment we arrived, Angela at the front desk made us feel at home, and Nestor ensured everything about our stay was perfect. Every member of the staff we encountered was friendly, warm, and genuinely welcoming. Without hesitation, I can say this was one of the nicest hotel experiences I’ve ever had.

After ten years of staying at the St Regis, I will be finding a new hotel after my recent visit. The front desk staff that checked me in was unaccommodating and unapologetic for her attitude. After flight delays, I arrived at 11:30 pm only to be told that the room and amenities confirmed on the phone were incorrect.Arrived to a very tired room, no prep, ice, turn down. Wall paper was peeling off the wall. Room service waiter was the best, and only redeeming experience during my five night stay. Beds are no longer dressed. As a matter of fact, the beds are not made up with sheets or blanket, but rather a flimsy duvet only. As a Marriott member with 100,000 points, I will certainly find some better hotel on my next trip to nyc. Checkout was equally frustrating as my bill was screwed up and no one below the manager could help. Did I mention there is no longer a Concierge. Hard to imagine, this is 5 stars. I will be at the Four Seasons or the Peninsula next visit.

Jose` was absolutely AMAZING! He was courteous, efficient, paid close attention to detail and was timely with every single request, all while showing compassion and sincere care for my needs. I made a note on my reservation that I ONLY want to stay on the 15th floor, going forward. He was just that incredible!

Extremely Disappointing Stay – Poor Staff and Unacceptable Noise I honestly expected so much more from the St. Regis. My stay was ruined by constant hammering and construction noise throughout the entire morning — it was impossible to rest or relax. What’s worse is that the staff were completely inefficient and did nothing about it, even after I complained. After a sleepless night, I was offered a one-hour late checkout, but when I was just a bit late leaving (because I hadn’t been able to sleep at all), a staff member came in with an attitude, basically giving me a dirty look and rushing me out. Totally unprofessional and disrespectful. For a hotel that claims to offer luxury service, this was a huge disappointment. Definitely not worth the price, and I won’t be coming back.

I guess I'm biased, but it's because of excellent experiences while staying here. I am not sure why the Waldorf gets so much love. It's nice and service is fine...But for some reason at the St. Regis, I feel like it's more personal. I think it's the people....Either way, it's the only place I stay in NYC.

2.5 out of 5 stars overall. If I was to rate the best parts of my trip the St. Regis would be near the bottom of everything that occurred and by far the number 1 disappointment. The hotel is fine. The rooms are beautiful, the location is amazing and the decor and history was really exciting before our trip. I am a titanium elite member who spent my 40th birthday at this location this month and in short, I have been treated and felt more special at a courtyard on a random Tuesday. All of the perks of the past are gone. Breakfast is strictly continental breakfast now which is a few pastries coffee, juice, fruit and a yogurt that was around $38 on their menu. They no longer supply met tickets. I asked to use the house car 4 separate times and the one time it was in at 12:15, I was told car service didn't begin running until 1pm. The $50 salon credit can be used for a single (I swear I am not exaggerating here) product that can be purchased for around $12 on Amazon. The "fresh pastries" for gold and higher members did not appear a single time. The butler service for coffee and the laundry was nice. The turn down service was pleasant. The $50 credit we used for a single breakfast item each morning but a side of 3 soggy greasy pieces of bacon was $18 so I still payed a few bucks for each morning and the bill comes with the free continental breakfast on it which applied pressure to tip on the full amount which would be around $40 each morning for food I honestly didn't want. Overall, I can not understand how they charge the rates that they do for such amenities. I have been saving my points for something special and in all honesty I wish I would have just used them at a standard Marriott for a longer trip as this was not worthwhile in my opinion. If you have more money than God and have no common sense, I hope you really enjoy your stay. One thing I will mention, the doorman on the first day was a joy. He was so nice to us even though he obviously has a tough NY guy underneath, he was fantastic, nice and funny. I think he really made me excited for the experience we were about to have.... but that was the highest point regarding the hotel aspects for that trip. 10/10 that guy! 3/10 Hotel experience overall. Edit: reduced to 1 star as I was assured a manager would reach out on 2 separate occasions and yet it's been nearly 3 months with zero word.

We have had the pleasure of staying at several St. Regis hotels, and we were looking forward to our visit to the New York location. However, we encountered some challenges that did not align with our expectations. During our stay, we requested coffee and tea three times from check-in at noon until 5:00 pm, but unfortunately, they were not delivered. While our calls were directed to the butler station, it seemed our concerns were not fully addressed. We would like to highlight that the front desk, valet, and other staff members were professional and accommodating. However, we found the butler service to be below our expectations for a five-star establishment. We were hoping for a more seamless experience and appreciate any attention you can give to this feedback for future improvements. Thank you for your understanding.

Five stars in name only. Service and cleanliness are far from exceptional, unlike other Park Hyatt properties. As a Hyatt Globalist, I’ve had positive experiences globally, but this property consistently disappointed. Upon arrival, our arrival gift was a dirty bowl of fruit well past its prime. Our room was $3,000 a night and we were there for seven nights. Our rooms were neglected. Previous guests’ bodily fluid residues were on the bathroom walls, dust and pubic hair were beneath the vanity, and there were crusty smudges throughout the room. The furniture and carpets were stained and tattered. Front desk and valet service was nonexistent. We often couldn’t get help with luggage, hail cabs, or other needs. The check-in process was inefficient. There were no other guests checking in or out at the time. The breakfast was mediocre, and the servers were surly and unhelpful. We were often seated at a table that had been used and left uncleaned. I raised these concerns with management, but they didn’t address them promptly. It took two days to remove a mysterious substance from the water closet wall. They tried to compensate with discounts, which I don’t care about. I prioritize a clean room over and good service over anything else. On the final day, we used the emergency exit due to an elevator failure. We found equipment stored in the stair landings, blocking the emergency exit. I alerted management, but the obstructions remained. This property doesn’t meet Park Hyatt standards. It should be reclassified as a lower brand to accurately convey the quality of amenities to guests. Avoid staying here if you expect exceptional five-star service.

Lives up to reputation. Very nice bathroom..deep soaking tub, heated floors, heated Toto toilet with bidet. TV in bathroom mirror. Pool and gym are nice, not great views. Service was good. I liked that they brought DoorDash straight to my door. Restaraunt gave me crab cakes for free as it was a little delayed.

My wife and I recently stayed at this hotel on August 26 to celebrate our wedding. We specifically chose this property with the expectation that a five-star establishment would provide exceptional service and attention to detail, particularly for such a meaningful occasion. Unfortunately, our experience fell far short of that standard. When we arrived, my wife was still wearing her wedding dress, making it unmistakably clear that we were just married. Yet, the front desk associate did not acknowledge our occasion in any way—not even a simple “congratulations.” Instead, we were handed our key cards without warmth or courtesy and directed to the elevator. For what was meant to be the start of our married life together, the absence of recognition or thoughtfulness was deeply disappointing. The room itself was standard and lacked any of the thoughtful touches one might reasonably expect at a five-star property, especially when welcoming newlyweds. There was no note, no amenity, no personal gesture—nothing to make the experience feel celebratory or memorable. Equally concerning, staff interactions throughout our stay were impersonal and inattentive. We were rarely greeted by staff in passing, and when we placed a simple call to the front desk, we were left on hold for an extended time before receiving assistance. Taken together, these details conveyed a lack of care and hospitality wholly inconsistent with a luxury hotel. We chose this property with the hope of creating a lasting and joyful memory of our wedding night. Instead, we left disappointed, feeling as though our special day carried no significance to the hotel. A five-star rating should signify consistent excellence and genuine hospitality; unfortunately, neither was evident in our experience. For couples or guests looking for a property that values and enhances special occasions, I cannot recommend this hotel.

We had a wonderful stay at the Park Hyatt from August 8 through August 17. The hotel was impeccably clean, beautifully maintained, and offered excellent amenities, with a perfect location that made exploring the area easy and convenient. Every detail of our room was exceptional—spacious, spotless, and housekeeping did a wonderful job every day. The property truly reflects high quality and careful attention. Adding to the experience, the staff made us feel incredibly welcome. Every morning, we enjoyed breakfast at the restaurant, The Living Room, where Marilyn greeted us warmly, and Rudy and Yahya attended to us with professionalism, friendliness, and gracious attention to detail. They knew our orders and were ready even before we were—extremely attentive and thoughtful. Their service enhanced an already outstanding stay. Overall, the combination of the hotel’s excellent quality and the exceptional staff made our visit unforgettable. Highly recommended—our hotel of choice whenever we come to New York!

I stayed for 6 nights at the end of July 2025 in the one bedroom city view suite. The location is perfect, a short walk to central park, multiple subway lines, and 5th avenue shopping. I could hop on the subway and be in the theatre district in 5 min, SoHo in 20 min. The hotel is modern, understated elegance with a peaceful zen vibe. The room was simply amazing, well designed and high tech. The staff and room service were superb. I didn't want to leave and will be back. Regarding prior reviews about the noise, the hotel is located in a busy part of midtown Manhattan, so there is some low level ambient street noise that is typical for NYC. I'm a light sleeper, and it didn't bother me at all. Floor to ceiling glass windows increase the noise level a bit but add to the openness with the surroundings. I've stayed at the Ritz-Carlton central park south that is extremely quiet but has small windows and is rather dingy and dated with an uncomfortable room.

Besides the prime location of this hotel, everything else was disappointing considering this hotel is rated 5 stars. The staff could use retraining in hospitality as no one greeted us at the entrance, the doorman was missing in action, and the front desk associates in the lobby were rude. We had simply asked for more pillows one night, waited almost an hour and called to ask if they were going to be delivered and was yelled at! The front desk associate was arguing with my husband over the phone! Completely unacceptable. She basically suggested we come down and get the pillows ourselves as they’re on stand by for us… There are also random stains all over the room on the tile and so many stains (or dirt?) on the entire bedroom rug… We had stayed at two other hotels prior to this and the level of service was a night and day difference. Save your money and/or points. This hotel is not worth it.

Uncleaned spot on table upon checkin Bathtub water wasnt clear Nice room generally and good service but lacking character. (Very minimalist) Solid location. Very nice gym and pool. Globalist breakfast one of the best ones in US. Had high expectations coming in

I really liked staying at the Royalton. The location was incredible, easy to get everywhere and lots of chain and local restaurants close by of course. Rooms were huge but a little underwhelming in terms of decor and fittings. Pool is great but very competitive for a bed to lay on so be prepared for a wait, or get there early if you are with family. Staff were amazing, lots of communication and super friendly. I'll be back!

⭐️⭐️⭐️⭐️⭐️ We had a wonderful stay at the Royalton Park Avenue! From the moment we arrived, the staff made us feel welcome and taken care of. Everyone was professional, friendly, and went out of their way to make our trip fun and stress-free. A special shout-out to the pool service — Trianna and Kelly were absolutely fabulous! They made our afternoons by the pool such a highlight of the trip with their warm energy and top-notch service. The hotel itself is beautiful, with a lively yet comfortable atmosphere that really added to our New York experience. The location is perfect for exploring the city, and the amenities made our time here feel extra special. We left feeling refreshed and very happy with our stay. Highly recommend to anyone looking for both luxury and genuine hospitality in the heart of Manhattan! Louis the bellman did a great job helping us and making us feel at home. The only feedback for the hotel is to designate a smoking section for guests! Thank you Royalton!

I felt good about the hotel stay. I got a good deal through my credit card’s travel site for a room that had two queens, which was hard to find for a decent price in NYC. After reading the reviews, though, I wasn’t sure what to expect. It ended up being fine. I’m very surprised it’s considered a 5 star hotel, but it provided what we needed: decently clean and spacious. The shower water pressure was great. A couple reviews mentioned it being noisy and the AC blowing right in your face in bed, which were both real, but we were still able to sleep well. So, I was satisfied with my experience until I received a $198 charge for mini bar items we didn't touch. We didn’t take a single thing from the mini bar but are being charged as if we wiped it clean. It’s never fun to have to dispute charges but it’s very frustrating to then be told that the hotel’s “mini bar team” reviewed the charges and are standing by them. I was able to dispute the charge with my credit card company and be credited the charge all in about a minute, but it’s not just about the money. It’s the principle of it and how many other people are they doing this to? I don’t know if it’s the hotel, the staff, other guests that are able to somehow access the room after checkout, but they’ve got a bigger issue on their hands. What makes this even more frustrating is that this was not a let’s-go-to-nyc-and-party type of trip. I took my sister who has terminal brain cancer on a trip to spend time with her and to treat her to something special. We did not get drunk and eat/drink our way through the mini bar, though now that I’m being charged for the $50 of Patron, maybe we should have!

The family and I stayed here Oct 25. We had a family room that consisted of two double beds. We really liked the service and hotel. It is good 4 star. The rooftop bar area serves free coffee in the morning and has a nice chill out area. The outside pool and terrace was a bonus. I'd stay there again.

This is a nice hotel in a great location. The front desk staff were wonderful and very helpful. Our room was clean and spacious. We really liked the rooftop pool, though it was very crowded in the afternoons. If you can, get up early to enjoy the pool. We didn't eat in the hotel because there were so many restaurants in the neighborhood. We will definitely be returning to the Royalton.

Check in was easy and the front desk staff was lovely. We were pleasantly surprised with an upgrade when we checked in. Great location and rooftop bar. The only drawback is we didn’t know ahead of time that there was construction, so there was some loud banging and construction noise during the day. If I was a selfish person I wouldn’t tell anyone about this gem. We will definitely be coming back. My only regret is that I didn’t take photos. The room was wonderful and match the photos on their website.

Had a great time. Took my lovely lady on a date here a week ago, the food and drinks were amazing. We even remembered the server name “Kyion” he was very tentative and well mannered. He made sure our time at the Royalton Park Ave Hotel was a great experience.

I had an absolutely fantastic week at the Washington Square Hotel! The hotel itself is charming, comfortable, and perfectly located. A special shoutout to Erika, who was an absolute sweetheart during our breakfasts and brightened our mornings from day one. Huge thanks for making our stay unforgettable!

We had a great stay at the Washington Square hotel! The rooms are updated, very clean, had comfortable mattresses and the linens and towels were definitely new (soft and fluffy!). The staff (front desk, bag check, and breakfast) was so kind and helpful. The location is the real star - there’s so much to do, see, and eat in this neighborhood. It’s close to NYU and a subway stop. Highly recommend!

I recently stayed at The Washington Square Hotel (Oct 14-19, 2025) and I couldn't have been happier with the entire experience there. Check-in was a breeze, and the front door clerk even came upstairs to bring me my license because I left it down there. The elevators are small, yes, but not overly so. I rode down with 4 people one time and we all fit comfortably. You will, on occasion, have to share the elevator with the custodial staff, but come on, is that really an issue? The rooms were perfectly spacious enough for me. The bed was super comfortable and the pillows were perfect. If I had one complaint, it would be that the mattress pad/topper was more full in the center than on the edges, so I kind of had to "climb" into bed. But, once in bed, it was perfect. The toiletries were quality. The bath products were C.O. Bigelow, a NY based company founded in Greenwich Village, right up the block from the hotel. The entire staff was very friendly and I did not have a single issue while I was there. I highly recommend this hotel to anyone looking to travel to NYC. The location is absolutely perfect, offering several restaurants, bars and shops within a 3 block radius. I will definitely be booking this hotel in the future.

Classic, historical hotel off the corner of Washington Square Park. Located right in Greenwich Village, this hotel is a quick walk from some of the best cafes, bars and restaurants in New York City (and the World) which is the main reason we booked. In addition, there are jazz clubs, comedy clubs, and great shopping in the area. The metro station is also a 2 minute walk away, connecting you to the entire City. This neighborhood is the best place to stay if you're looking for something less "in your face" touristy and more of a down-to-earth, lively and vibrant vibe that is very welcoming and charming. The hotel itself had great service and very accommodating, friendly staff. The rooms have a bit of a dated feel with some older fixtures due to the hotel being a historical building, but they have been modernized appropriately with these elements ultimately adding some great charm to the stay. I would highly recommend this hotel to anyone looking for great place stay in the Village!

A great experience at Washington Square Hotel! We stayed for 4 nights abd had a great time. We arrived very early in the morning and besides luggage storage till the check-in time they encouraged us to grab their complementary breakfast (excellent!) at the dining room! Great room, great service :)

I had a great experience here. The staff was friendly and helpful. The location was perfect, in the heart of the Village, right next to Washington Square park, one block from the subway. The rooms, while not fancy, were clean, comfortable, and quiet. I will definitely come back here next time I am in NY.

Can't beat the location. Steps away from Washington Square in the West Village and convenient to the subway. Be prepared for small rooms and maze-like narrow hallways in some sections. Rooms could benefit from some skilled re-thinking of space utilization and furnishings.

Love this location of YMCA, though it is my first YMCA ever, but the staffs here are nice and friendly. Mainly use their swimming pool, it’s always clean, always have a life guide on duty, though one of them was a bit too “aggressive” over their policy but it did not ruin my overall experience. The members there are also nice and courteous and would ask when sharing a lane, I really appreciate the overall experience I have at this location thus far, that’s why I continued to travel from Brooklyn all the way to this midtown location.

The Vanderbilt YMCA doesn't offer rooms anymore. The floors that offered rooms have been turned into a shelter for homeless or low income people. There are relatively good facilities. There are four floors of different type of aerobic and weight training facilities, a short running track, a basket ball court, and rooms for numerous membership included yoga, pilates, etc. There are two swimming pools of 20 and 25 yards, but they are a little claustrophobic as there's no natural light and low ceilings. However, it is one of the few NYC gyms with swimming pools. The locker rooms (men's and women's) have steam rooms and saunas, but no longer provide towels. Although renovated recently, they already seem aged. The service has fallen significantly from its pre-COVID level. At the same time, the prices have increased. In September 2025 a week membership was $54 and month to month membership was $150 a month, plus a joining fee. This is competitive with other gyms, but some other midtown alternatives have better facilities. The location at 147 Street between 2nd and 3rd Avenues is excellent for the United Nations or other Eastside midtown locations. This gym has good facilities; the price is high, but competitive; and the service patchy at best. This gym is only just believe average value for money.

This review is about YMCA summer CAMP at the Vanderbilt location. Our experience was -very- ba, with broken promises of field trips, camp counselors who did little more than day care, and limited facilities. My father grew up around a YMCA in Indiana in the 1930s (reallly), I went to a Y on Long Island sometimes -took swimming lessons there and more. But this Y...is really not geared for kids. They haven't thought it out. Its relatively safe day care, and that's all. My son is attended their 'camp.' Really, it doesn't succeed as any form of day camp. The activities are de minimis. They congregate in a gym most of the time. They promised field trips and excursions to the park(s) but these have been very few, if at all. They provide no amenities at all -no lunch, or snack, or towels for the swimming pool (one day a week at most, unless you sign up for the swimming camp -we've moved over. Maybe it will be better). There does not seem to be much thought put into their activities and the 'counselors' seem young and mainly untrained. My son is usually an optimist. But both he and a friend from school who is in the same camp say the same thing: bored. Forget any intellectually challenging activities. We ran into another friend of his, Josh, on a bus there one day. He had gone to the YMCA last year and was at a camp across the street (I was told). His mom said he didn't dislike it while there, but then realized how much better camp could be at the other camp. One day, one of the few 'crafts' projects, they did 'tye dying' and my son brought home a plastic bag with a small green-dyed cloth knapsack in it. The counselor gave it to me. No one mentioned it was still full of wet dye. And then, on the way home, there was a leak... Not happy. My hands were green for a day and a half. They are not really much good at arts and crafts. My son missed the day they painted a cheap wood slide whistle (he had a nosebleed in the morning). So, rather than spend 10 minutes with him to help makeup and to make a nice painted whistle the next day, he just got the plain unpainted version to take home. Altogether, just kind of a flop as a place. The city is full of opportunity. And there are camps throughout the city that do interesting things. It seems this YMCA.... is not one of them. Update: I received a response from them. An unknown representative asked me to 'contact' them with more information and that they are very eager to respond and improve their services, EXCEPT..... (1) they don't provide a contact person or number, except "Vanderbilt YMCA Team" (go team!); (2) the response is perfectly generic and does not even show that they read the critical review but asks for "specific details" (-itself a sign they don't read -anyone doubt I was ?specific?") (3) generally, seems about as insincere and mindless as one could expect. (4) Originally I gave them 2 stars, we're now down to one. Anyone agree? (5) They told me they were sorry and asked me for more information -but I had provided all of this as a critique. Isn't this detailed enough?

August 22nd, 198*, my first night in NYC ever. I arrived at this Y in a stretch black limo(no lies) and stayed for 1 month as there was no student housing left at FIT and the Y rented out rooms to some college students. I arrived in the lobby and rang the desk bell for help w/my luggage. Yah, no help. (I was a clueless Cali girl)The price was $400 per month for a room which was about 4'x 8". There was a twin bed, a tiny desk w/a chair and 1 small tall dresser. The room was so narrow, the chair did not fit between the bed and the desk. I piled up my 9 pieces of luggage on top of the dresser to the ceiling. There was 1 payphone on the floor (creepy men in bathrobes would stand and stare at me on the tel) and a shared unisex shower/bathroom. Shower did not lock and I was worried every time using it. I cried a lil' every week but would not tell my parents I was scared staying there. I was not going to leave NY. A few weeks later I met another college student in the Y's weight room that had previously stayed there. Mark from Irvine Calif. Mark said, "Hey, we are looking for another roommate, come over and meet everyone" Within a week, I moved into Mark's huge 3,000 sq. ft loft w/5 of his other college friends down in Wall Street. We are all mostly still friends to this day. Whenever I pass by the Vanderbuilt on 47th today, I smile and think of Mark..:) R.I.P. Mark, I miss and love you..xxx ~Love your NYC sister

The overall experience was pretty well. The room was clean and they were changing the towels every day. We went in November and the weather was very cold but in our room we had a heater which was working well. Sometimes it was even too hot in the room. There are 2 showers and restrooms in each floor and we never had any problem with it. Now the cons. The hotel staff seemed a little bit unorganized and not professional. The rooms don’t have safety boxes, so if you want to leave your documents, you can leave them at the administrative desk where they have a small safety box, but they won’t let you to take it and you will need to disturb the staff every time you want to put in and out your stuff. And the last one, they charge 2$ for a piece of luggage to look after it after your check out.

I was a little nervous to stay here because the reviews were so mixed, but honestly, it's not as bad as many of the reviews say! It's basically what I expected-- a no-frills hostel room above a YMCA. Yes, the staff was usually grumpy, and yes, the rooms are pretty basic, but if you're on a budget it really can't be beat. And hey, you can even use the pool. The room was small, but not as small as I expected, and I was pleasantly surprised to find that it even had a writing desk and mini-fridge. The room was spotless and they even changed my towels and sheets every day. I was glad I'd booked a room with a sink, as the bathroom situation was a little weird. Not sure how it was on other floors, but on mine there were only two women's bathrooms for the whole floor. One only had two showers in it, and the other had two toilets, three open showers (without shower curtains), and one sort of "shower closet" behind a closet door. The two-shower bathroom was periodically locked, so I had to choose between baring it all in one of the curtain-less showers or hoping that no one peeped the window on the closet shower. I opted for the closet shower, although the setup was still weird enough that in order to actually get my towel, I had a quick brave moment of whipping open the closet door and hoping no one walked in while I exposed myself. So, would this be my top choice for staying in NYC? Oh no. But would I consider staying here again? Surprisingly....yes. And maybe next time I'll actually have time to use the sauna. Oh, one more thing--when I booked it, I was thinking it was right next to Grand Central station. Not the case. It's about a 10-minute walk.

If you’re on a budget and just need somewhere decent to sleep/shower for a weekend New York trip - I would highly recommend just staying here. It’s not a fancy hotel so don’t expect amenities of that sort. Rooms are small but that’s a given, since it’s the city. It’s surprisingly clean, well insulated (warm and cozy during the wintertime) and sharing the bathroom/ shower area on your floor will bring back memories of your college dorm room days. There were some plumbing issues on the bathroom on my floor but it wasn’t a big deal. There are additional rest rooms and showers in the downstairs gym/ pool area that you can use as well. Also, it’s very safe with security guards screening ppl at the front. This was perfect for us and we saved a lot of money that we used on eating good food instead! Thanks YMCA!

Highly recommend this hotel. Great location, friendly staff, nice rooms and a good value. We got the room with 2 beds and it had plenty of space. Mini fridge with free drinks and snacks was definitely a bonus! Very clean as well. This hotel is now my go-to hotel when I travel to the city.

Good location and very friendly staff. The hotel isn't particularly large, so the room is more European-sized. It certainly has its own charm for Europeans. There's no breakfast, but that's not a problem at all, as there are great walking spots all around the hotel! The snacks and drinks in the minibar were free and refilled every day, which is very convenient for anyone wanting to explore New York.

We stayed here last week for our first trip to NYC. The hotel booking was made by my son so we didn’t really know anything about the hotel. The hotel itself as well as our room was very clean, the location was perfectly located to get to most places easily. The staff were all very friendly and helpful and nothing was too much trouble. Room was cleaned everyday, shampoo & shower wash topped up daily and also the fridge has water, soft drinks & snacks added daily. I would not hesitate to recommend the blue hotel to anyone looking for a hotel in NYC 👌🏻

Location is pretty good within walking distance of a lot of things. Seems pretty safe neighborhood. They don't serve breakfast, but they do have a rooftop lounge.Area where you can take in the sites of new york. I found the staff to be very attentive.The rooms were small, but that is to be expected in a major city. Overall clean and I would recommend.

This was a great hotel! The most affordable we could find and it didn't lack in amenities. Super comfy bed, clean rooms, free drinks+snacks in the mini fridge, free coffee in the lobby and a cute rooftop terrace for lounging. The staff were extremely kind during check in and check out. We were able to stow our bags as we arrived quite early in the day. I highly recommend the Blue Angel!

Front desk could use some hospitality training. Other hotels in NY at least pretend to try. House keeping was excellent. Watch out for the rooms that look like they have a patio, they are at the bottom of the courtyard with views of walls. regular room are much better.

I travel frequently for both work and leisure, and I can honestly say I’ve never encountered customer service this bad. From check-in to check-out, the staff at this hotel seemed to go out of their way to be rude, unhelpful, and downright dismissive. There were bugs inside the hotel and inside the bedroom as well. When I arrived, I was ignored at the front desk while two employees had a personal conversation. After standing there awkwardly for several minutes, I had to interrupt them just to be acknowledged. No greeting, no smile—just a bored “ID and credit card.” Also towards the end of my checkout time the front desk lobbyist made demeaning and threatening remarks. Needless to say they will never get my business and if you traveling to NYC, as CPA with 250+ clients I can tell you to avoid this place at all costs.

Absolutely unacceptable for a so-called upscale hotel. We booked a suite—at a premium rate—specifically requesting a crib and a room with a tub for our toddler. Check-in was supposed to be at 3 PM. We weren’t given access to our room until 6:40 PM, more than three hours late. Not only is that outrageous, but I had also called the day before to request early check-in, only to be told at arrival that the previous guest was allowed a late checkout—at the expense of our comfort. After a long day of traveling, my two-year-old had nowhere to nap, and we couldn’t get her to bed until far too late. The lack of consideration for guests traveling with children, paired with the absence of any urgency, accountability, or meaningful apology from staff, was appalling. Even at 6pm, they couldn’t even tell me when the room would finally be available for us. We paid an exorbitant amount for this stay, and what we got in return was stress, delay, and total disregard. I’m disgusted by the experience and would never recommend this hotel to anyone—especially families. Any other hotel on the Upper East Side (where I grew up) would provide far better service. This is literally a joke. Here for a funeral, and wanted my stay here to be relaxing. It’s given me an ulcer so far.

I had high expectations for The Surrey, especially with its reputation and premium rates (our junior suite was $3k per night), but unfortunately the stay didn’t live up to the hype. The restaurant, Casa Tua, was particularly underwhelming. The service was mediocre at best. They were not attentive, nor accommodating and far from what you’d expect at this level of hotel. On top of that, everything felt nickel-and-dimed. We were charged $64 for just four large glass bottles of water ordered on room service, which is excessive even for New York standards. I also booked a massage and needed to reschedule it for the next day. Instead of handling this graciously, they tacked on an additional $76 fee. This felt unreasonable considering the already steep prices being paid for the room and services. Once I was there, I had added on extras and it totalled over 700$ so the additional fee seems a little steep. Overall, while the property itself has potential, the service and attitude toward guests felt transactional rather than genuinely hospitable. For the rates charged, I expected thoughtful, elevated service, not constant upcharges and inflexibility. Sadly, I cannot say it was worth the price.

I travel world-wide and can not say enough good things about how much I loved this hotel. The only issue I had was reservation help on the phone otherwise the staff at the door, the front desk, the concierge , the restaurant, and wonderful housekeeping (Ramata was lovely) were all FABULOUS. The location for us was perfect. PS. best French toast I have ever had!! Gym even had a Peloton!! I was there May 2025 for 5 nights. loved it!!

We stayed at The Surrey on September 15, 2025, with our 20-month-old daughter and had an outstanding experience from start to finish. The bellman greeted us warmly, managed traffic so we could safely unload our toddler, and handled our luggage right away. At check-in, the team was professional yet genuinely welcoming, even arranging one of our rooms early so our daughter could nap — something no other NYC hotel has done for us. A manager even brought her a Surrey-branded toy she still carries everywhere. Our room was one of the best we’ve ever stayed in across New York: stylish, comfortable, and thoughtfully designed, with a beautiful bathroom and one of the most comfortable beds in the city. Housekeeping and room service were professional, prompt, and polished, on par with Corinthia London, which has always set the gold standard for us. Checkout was smooth, with valet and staff going out of their way to make things safe and easy as we loaded our daughter and luggage. The only weak spot was the on-site restaurant, Casa Tua. Service at breakfast was slow, the hostess dismissive, and small but important details like water, milk, and a highchair were delayed or forgotten. The food was fine, but not memorable. I’d recommend enjoying the hotel itself and dining elsewhere nearby. Overall, The Surrey is a rare gem in New York. The service, attention to detail, and genuine hospitality stand out in a city where many luxury hotels fall short. We will absolutely return.

Without a doubt, the Surrey is one of the very best hotels, not just in NYC, but the world over. Many hotels claim to offer 5-star quality, but oftentimes it’s an expensive and disappointing exaggeration. I recently enjoyed an extended stay (10 nights) and I was treated like family. I was there recovering from surgery at nearby Lennox Hill. Everyone from Jonathan (front desk), to Snezana and Rahim Abdullo, were exceptional. I want to express how grateful I am for your many kindnesses during my stay, and I hope to return soon!

Perfect. Executive King Room was beautiful, comfortable with an excellent bathroom as well. A true 5 Star and every team member we interacted with was superb. Casa Tua service, food and ambiance is stellar as well. We will return often!!

Spa desk service not good. For this level of hotel and cost of massage I was expecting much better. I had a gift certificate for a massage and they made me pay extra The masseuse thought I had canceled my appointment… at checkout they didn’t know I had a gift certificate. Really not impressed…

Noisy from the street, so the assertion that the builder was particularly concerned about the hotel being quiet is nonsense, beds are rock hard, hotel food is expensive and extremely average quality, except for the sushi restaurant, but the prices make NOBU seem like a bargain. The help from the hotel staff is spotty, I was conducting an important business meeting and the hostess wouldn’t stop flirting with the guest who was pitching a billion dollar deal to me. The location is hard to beat, views are very, very average from the best suites in the hotel, I even spent 20k per night for an apartment and that’s a giant waste of money, the tvs were programmed for the owners channels and I could not get basic news. If you are expecting the Aman experience that many of the other locations provide, prepare for a shock of disappointment, totally unacceptable for the most expensive hotel rooms in nyc.

Overall, this hotel does not live up to a 5-star standard - not even close. I had so many issues during my stay, I lost count. For a hotel that costs $3k+ per night, the service should be spot on and the facilities should be top notch, and sadly this hotel didn't deliver on either. Even after informing the hotel staff of repeated issues that I experienced, I still continued to experience those same issues throughout my stay. Also, for an Aman, I expected the spa facilities to be next level, but this spa was just normal. I'd equate it to an Equinox spa facility - literally nothing special about it. With 90 minute massages costing around $650, I'd expect something a bit more impressive. Unfortunately, it seems that all the rumors about the Aman becoming commercialized and the level of service degrading as a result is very true. The hotel manager did make a kind offer to provide me a couple nights free at their hotel in the future, however my experience was so bad, I'm not sure I will ever take them up on the offer. It's unfortunate, as the location of the hotel is great. I can honestly say this was THE WORST experience I've ever had at a 5-star hotel. This hotel is comparable to an Edition hotel, both in facilities and quality of service. Even the finishes seem cheap. So you get Edition quality at Aman prices - no thanks! I'd much rather stay at the Four Seasons or one of the amazing boutique hotels that NYC has to offer. This hotel is clearly utilizing the Aman's reputation to survive, however if service continues as-is, I bet this hotel has a rough future ahead of it.

I visited a friend staying at the Aman in NYC and honestly expected a much better experience for such a high-end place. The atmosphere felt cold and unwelcoming, and the staff seemed more interested in appearances than actual hospitality. Everything looks impressive at first, but once you’re there, it just doesn’t live up to the luxury image they advertise. Definitely not worth the hype or the price. Total letdown — more “Ameh” than Aman.

My wife Lilya and I had the absolute pleasure of staying at Aman New York for the very first time — we booked for 6 nights, and from start to finish, it was a flawless experience. From the moment we arrived, we were welcomed into a peaceful sanctuary high above the city — serene, luxurious, and unlike anything else in Manhattan. The location is unbeatable: right on 5th Avenue and Billionaires’ Row, walking distance to Central Park and some of the best shopping and dining in the world. The entire property is immaculate. Every corner was pristine and thoughtfully designed — the attention to detail is something you have to see to believe. We genuinely could not find a single flaw or drawback throughout our entire stay. The concierge team was beyond exceptional. They coordinated everything seamlessly — from top restaurant reservations and Broadway tickets to massages at their spa and last-minute blowouts for my wife. Their level of service was world-class. The spa itself was one of the highlights of our trip — a true wellness retreat in the heart of New York. We’ve both had many massages around the world, and the ones here were hands-down the best we’ve ever had. Our suite was pure elegance — peaceful, perfectly appointed, and felt like our own private retreat. The fireplace, soaking tub, and lighting all added to the experience, and our personal butler was discreet, thoughtful, and always one step ahead of our needs. We loved the 24-hour room service, the incredible on-property restaurants (especially Nama by Chef Takuma), and the ease of getting around the city with the hotel’s luxury Maybach house cars. Even the bellmen and front-of-house staff made a lasting impression with their warmth and professionalism. We felt completely safe, cared for, and relaxed throughout our stay. This was easily one of the most memorable hotel experiences we've ever had — not only are we already planning to stay at other Aman and Amangiri properties, but we’re now seriously considering an Aman residence in the future. And anytime we’re back in New York, we’ll only be staying at Aman — nothing else compares.

I just left Aman NYC. It is my go to hotel in New York. I’ve stayed in many four and five star hotels but Aman just blows everyone else away. There is no request that is beyond their reach. The staff is courteous, attentive and friendly. The jazz club has superb musical acts. The spa is truly phenomenal. I had the best facial I’ve ever had there. Each time I return they always welcome me home and it does feel like home when I’m there. Cynthia Mills

The manager of this establishment assaulted me on a public sidewalk. She had no right to put her hands on me. It is not her job to confront people outside — her responsibilities are to operate the hotel and work inside the property, not on the street. In addition, she attempts to exert power over a younger individual, only 24 years old, which is highly inappropriate and concerning. I am considering reporting this incident to law enforcement, and I expect this matter to be taken seriously with appropriate disciplinary action. I was standing there mindlessly and minding my own she comes in and starts pushing me around.

My boyfriend wants to try the Aman New York, but I told him about a few of the horrible experiences I had the last time I stayed there. I told him, Never again. We can stay in the Best hotel in New York for half the price of the Aman, and receive 1000 times better service. I have to agree with all the negative reviews here.

I recently experienced exceptional service that truly stood out, and I am thrilled to share my thoughts! The team went above and beyond, making me feel valued and cared for throughout my visit. I was especially impressed with the wellness education provided; it was insightful and empowering. ✨ Furthermore, the luxury layout and atmosphere created a sense of tranquility and sophistication. 😌 Overall, it was a remarkable experience that exceeded my expectations in every way! I highly recommend checking out Remedy Place

Remedy Spa is such a clean and quiet place — perfect for relaxing and unwinding. The atmosphere is peaceful, and the staff are so sweet and welcoming. I did the cold plunge for the first time with my friends and wouldn’t have made it through the six minutes without staff encouragement. They were so sweet, supportive, and made the whole experience enjoyable. Left feeling refreshed and accomplished — highly recommend!

I’m obsessed with Remedy Place Flatiron. The IV drips are incredible for hydration and recovery, and I always leave feeling refreshed and recharged. The team is so knowledgeable and makes the experience feel personalized every time. I also love the private sauna suites. They’re calm, spotless, and perfect for a reset or to pair with an ice bath. It’s become an essential part of my weekly wellness routine.

Going to Remedy Place Flatiron with my husband has been such a fun date activity. The private infrared sauna suites are beautiful, relaxing, and so clean. We always leave feeling completely rejuvenated. I’m also really excited to try the NAD drips after hearing the staff talk about how amazing they are!

Remedy Place is my favorite wellness experience, everything is so thoughtfully designed and the team makes the experience so informative and high touch. The private infrared saunas are so relaxing and clean. The IV treatments are amazing, perfect for when you are feeling sick or need to feel reenergized. Everything about the space and experience feels elevated and homey.

Did the ice bath class and I actually staid in the water for the full 6 min up to my ches!! I can’t believe it! I despise cold water but I’m so excited. The coach was a lovely woman as was the other coach there that day. The place is very pretty but maybe a wee bit too dark. All in all, a great experience. Well worth it. I feel amazing!

Remedy Place in NYC is where wellness meets luxury! The space is sleek and serene, with service that’s both attentive and deeply knowledgeable. Each visit feels personalized, whether it’s an ice bath, IV drip, or breathwork session, and the staff doesn’t just pamper you—they empower you with insights to elevate your health beyond the visit. Simply put, Remedy Place is a sanctuary for mind, body and spirit. Highly recommend!