The 49 best quirky hotels in London

Outstanding hotel! Great location on the water, serene decor, close to shops, terrific cause (all profits go to helping children in South America), and the rooms were compact but comfortable and so cool! Included ear plugs, high quality tea and tea kettle, comfortable bed; and we loved the water view, quietness of the rooms, and innovative bathroom design. Shower had good water pressure and everything was clean and tidy. The bath towels were luxurious and huge! Highly impressed, fantastic value, and would readily return.

We had a wonderful experience at the Good Hotel - we were visiting for work, we all work in a hotel ourselves and therefore notice everything when we stay away. The experience was fantastic - wonderful concept of doing good around the world, lovely touches to remind guests of this. Great location, especially for the Excel, rooms were just what you need, breakfast was even better than we anticipated and the common spaces were fun and relaxing -- staff were 10/10! thank you to everyone that worked the past weekend. Looking forward to our next stay with you - thanks! xx

I stayed here recently and had a great experience. The hotel was clean. The room was small but cozy, and the bathroom was spotless. The staff were very friendly and helpful. Overall, a pleasant stay — I’d definitely recommend it to any traveler passing through the area.

A Disheartening Experience, Not Worth the Premium Price I am staying at The Good Hotel in London for five nights, paying $170 per night, and the experience was far below expectations. For the price, I anticipated much higher quality and value than what was provided. To begin with, the room was exceptionally small, by far the most cramped accommodation during our entire trip. While the minimalist design may have been intended as an aesthetic choice, it ultimately felt more like a strategy to maximize room count in a constrained space. The lack of even basic amenities, such as an iron, was particularly disappointing and felt out of place for a hotel at this price point. Moreover, the hotel offers no gym facilities, which means guests must cross the street to the Crown Hotel to access their fitness center. However, this privilege comes at an additional cost of $26 per person, an unnecessary inconvenience for those expecting a more inclusive stay. Even more frustrating was the absence of complimentary bottled water in the room. Instead, guests are encouraged to drink tap water or purchase a small 750ml bottle for a staggering $9. In establishments charging premium rates, such a fundamental amenity should be provided without question. In conclusion, my stay was an overall disappointment. While the hotel may boast some positive reviews, they fail to capture the full reality of the experience. This establishment offers does not offer value, and for the price, there are certainly better options in the area. I would strongly advise potential guests to approach with caution, this is an overpriced, underwhelming choice for anyone seeking a genuinely worthwhile stay in London.

Spent a night here for a concert near the hotel, I had a big offer so I didnt pay as much as the price indicated but if I had I would have been really disappointed. The room was really small for 2 people, and we had trouble to sleep well because of the noise coming from the corridor (just people walking and talking normally but we heard it really well) and the outside. But the staff was really kind and let us in early because we were exhausted from the trip, also the common parts were really great even if we didn't had much time to use it.

Rooms are well equipped but small and could be more soundproof. View over the docks is great. Next door to the cablecar to the O2 arena and the Excel building. Very close to a DLR station. Car park is a 12 minute walk, though. Nice that our bill contributed to education abroad.

Really lovely hotel with a lovely ethos. A big shout out to Miss Yap who was working on breakfast duty, she was exceptionally friendly, very hard working and smiley. Our room had a fantastic view of the water, and we had the best time on the roof top bar. The hotel should be renamed, the GREAT hotel!

It’s rare when I stay in a hotel and actually not want to leave it on vacation. My friend and I stayed here and we have had nothing but amazing things to say about the location, the staff, the amenities, everything. Even the smell was something I wish I could have taken home with me! (Please make a candle.) The hotel was insanely clean throughout and gosh, if I could have taken the bedsheets home with me, I would have. There was a night where the rooftop bar music was quite loud, making it a bit difficult to sleep as we were the floor right below it—but one phone call to the front desk had the music lowered to something manageable in maybe about a two minute period. It was so accommodating. Service like that can be unheard of nowadays! This location is also absolutely perfect and walking distance to so many places. This hotel will be my go-to next time I’m in London! Don’t hesitate to book this place.

I'm owed over $200 AUD from this hotel. Physical visits back to the hotel and constant emails and phone calls over 2 months with physical evidence and nothing. Constant excuses, waiting for the next one. It's unfortunate as the hotel is in a perfect location and has a lot of potential. TL;DR - Triple check what they charge you, rooms are nice just test the aircon & don't expect to be acknowledged / welcomed. The rooms were beautiful however our first stay, our room was unbearably hot from the sun (late August) and the aircon couldn't keep up. Our second stay the aircon died and didn't turn on at all (error on the screen) and it was boiling. We were advised to deal with it for who knows how long, however we had an event and we strongly suggested to move us to the room next door ASAP. This was appreciated. I honestly wish I could give 0 stars for service. Check-in was smooth and staff are lovely when spoken to, however most times we weren't acknowledged and the unfortunate refund situation was the cherry on top. There were however a number of positive points; The shower / bathroom is fantastic as well as the window seating and the views (photos attached). The vibe and décor is so cute and the water stations / free lollies in the lobby were a nice touch. Dedicated lifts for guests and one for their rooftop bar / restaurant was very helpful as it can get quite busy. Rooms are also spacious and super quiet. So much potential!

I had high expectations for the Treehouse Hotel, given its excellent location — just steps away from shops, restaurants, and several of London’s key landmarks. While the property was generally clean, I did notice several overlooked areas, such as dust in the corners and surfaces that required more thorough cleaning. I had booked a room for two adults and two children; however, the room allocated was extremely small for the number of guests and the rate paid. When I contacted reception to clarify, the staff member appeared surprised that four people were listed on my booking. This was disappointing, particularly since I had provided this information in the pre-arrival questionnaire and again during check-in when our entire party was present. Despite raising the issue, there was no follow-up from the hotel, which reflected poorly on customer care and attentiveness to guest concerns. In addition, the noise from the room above was very disturbing. We could clearly hear footsteps and furniture being dragged across the floor, which made it difficult to relax and sleep. Even during breakfast, noise from the a/c units was quite distracting. This suggests that the building’s sound insulation is inadequate and affects the overall guest experience. On a positive note, the hotel’s location and breakfast was fine. However, the lack of follow-up regarding the room issue, insufficient sound insulation, and limited room size were disappointing and did not meet the level of service I expected from a hotel of this standard.

Wildly disappointing. Stayed here on our wedding night and the team had been in touch unprompted to ask our preferences and promised to make it super special etc. As a result we’d been so excited. Got there and the guy at the front desk didn’t have the right info about our stay, then we got to the room and there was nothing at all relating to all the promises made. Room itself was fine, service was bad. Regret our stay.

The hotel is good overall but the staff bad, the shock is that a deposit of £120 was taken, and after check-out, half the amount was deducted. I contacted them via email, but there was no response to the message or any explanation of the reason, even though I did not use any things from the mini bar. Even during check-out, I was not informed of any issues, and I was told that the deposit would be returned to the card. The reception staff's handling was unfriendly and unprofessional.

Location is great- right off main streets with lots of nice shopping and restaurants close by. Hotel room has a very cool design with amazing lighting, great views, a comfy bed, great shower, and blackout curtains. Wajid and the Treehouse staff are terrific. Everyone is friendly, they know their guests well, they’re very helpful and generous.

The rooms are pretty small, much less than I expected, and compared to the price, I would expect bigger rooms. The hotel is unique in its design and clean . What was disappointing is that they deducted 180 pounds from my credit card without authorization, when I contacted them they turned it back without even apologizing! And clarifying why they deducted it in first place!!

Absolutely terrible customer service experience at this hotel. I can't comment on the experience of staying there only the booking experience. We booked one night accommodation via Expedia, as a last minute trip. We wanted to bring our small dog so we made sure to filter for dog friendly hotels and this was the first hotel to show in the listings. I read the listing thoroughly to make sure the hotel was indeed dog friendly and at no point was there any mention that only specific rooms were dog friendly, nor did it specify this in the hotel's pet policy it only stated the pet fee. I always check this as there have been some hotels in the past where they have noted specific rooms not being dog friendly. So on the basis of this we booked this hotel. However, a day after we booked, literally the night before we were due to check in, I received a message from the manager Leanne stating we would need to be charged £50 extra to move to a dog friendly room in addition to the £15 pet fee per night. She didn't even care to call to inform me to ensure I got the message, given that our booking was the next day. Even worse she didn't even respond back to my message so I ended up calling them to discuss my options, even though it was a non refundable booking. Out of principle I refused to pay extra due to their misleading advertising. Additionally, they weren't even fully booked, in fact several rooms were still available so they could have easily made good on their mistake and moved us to a dog friendly room without charge, but instead decided to cause us undue stress by their inflexibility and we were forced to sort out alternative accommodation. Luckily we were able to get Expedia to refund the full amount but this booking experience was certainly below par. We certainly will never book here and we will actively advise friends, family and my colleagues to never consider this establishment due to its lack of customer service and flexibility. The silver lining is that we managed to find a more exceptional hotel to stay at that we absolutely loved. Don't be misled by this hotel like we were, your money is better spent elsewhere.

Great little boutique hotel, close to train and bus stations. Service was awesome, the staff even better. Thanks for all your assistance during our overnight stay, especially with our bags!

We ate at the restaurant today. The food is nice but the attitude of the staff stinks. Unexpectedly we were 9 instead of 8 and needed an extra chair for our group. So I asked one of the wait staff. She offered it from the empty table next to us. A few minutes later, the manager arrived and shouted at us for ‘stealing a chair’. When I explained calmly and politely that his colleague had given it, he said, ‘oh she’s drunk’. He made the child sitting in said chair get up and give it to him. He then said there wasn’t another chair in the entire half empty restaurant to replace it. He was spiteful and petty and very unprofessional - not the standard of service you’d expect from Artist Residence. Eventually he came back with a chair from downstairs but by that point he’d upset our whole group, especially the teenager he evicted from the chair his colleague had given us. We never felt welcome. The food was good but the kitchen staff should feel let down by the front of house manager and his aggressive and unacceptable behaviour.

Stayed here for our wedding and had the best time ever - the staff, the room and the food were perfect, they made our wedding time extra special and we’ll be forever grateful! We can’t wait to come back already!

One of the very best breakfast I’ve ever had, great atmosphere, service and prices as well. Will definitely come back next time!

We've only been here for breakfast two days and for coffee. The stuff is very nice and sweet. Food and drinks come fast and taste delicious. We can only recomand eating here!

Great atmosphere whether for a meal or just a coffee. The interesting wall art makes the place unique.

We had originally booked an evening meal for our 50th anniversary, but decided to stay the night. Coming out of the lift to reception on the 3rd floor was a WOW factor. Stunning staircase. We were greeted at reception by a lovely lady called Euridice who booked us in. Our executive room was on the 5th floor facing away from the dock. Because Euridice knew it was our 50th she left a card and a small box of chocolates for us in the room. Our 3 course meal was brilliant. Everything was just right for us. Our room was beautiful .

Booked this as a treat for my Mum and we stayed 2 nights. It was spectacular. From the initial booking when I requested 2 duvets as we were sharing a bed, and a reservation at the Lands End restaurant, the staff were so helpful and accommodating. Food was delicious, we had a 3 course meal via Wowcher (hey I can afford a stay for her, but also love a good deal!). Absolutely top quality and a real treat. Breakfast was lovely. I particularly liked the smoked salmon ans scrambled egg and Mum loved the mini pastries. Clean, luxurious and fabulous to have a balcony overlooking the river. It was very cool to look out and see the 02 arena and the cable car. We actually took the long route to get there- we got the uber boat and then the cable car. You can see the yacht from the cable car. Easy to get to the tube from the Excel centre and into London centre. Really haven't got anything negative to say! Even with the renovations going on, they were handled well and we barely noticed. Thanks all for a terrific time away thay exceeded expectations. Olivia

Just stayed here for my partners birthday. The extra birthday package was a great surprise. The location is fantastic. Few minutes drive from canary wharf and the lands end restaurant in front of the glass at night was something else. Breakfast had a great choice. The staff were friendly. Couldn't have asked for a better stay. The only downside is parking. The exhibition centre next door was the closest but was a bit strange driving into. We would happily stay again.

1st time on the sunborn yacht hotel I feel the room is a bit dated the tv had a line on the screen. Breakfast was excellent. Shame about the weather I'm sure it would be lovely in the summer and get some lovely photos. Staff were helpful.

Stayed here for two nights for a trip into London. Fantastic and unique hotel. Room was quiet and clean but a little dated (perhaps my personal taste) and the bed wasn’t the most comfortable but all in all a great stay and would recommend to friends for the experience.

I didn't stay at the London Sunborn. I booked an afternoon tea for my wifes birthday. Absolutely amazing, tasty food, nicely laid out. We were greeted and shown to our table. Included a cocktail or mocktail, a pot of tea or coffee, table water. The sandwiches were very tasty and thr cakes even better. Warm scones were so good. Nice venue and friendly staff.

The Sunborn Hotel could have been a nice venue, but it felt dated in several areas and didn’t live up to expectations. The room was average at best, and staff came across as unhelpful and dismissive throughout the stay. The bar was a complete con — when ordering at the bar, we were told to sit down so they could add a 12.5% service charge, meaning almost an extra £1 on a pint. The bar also closed far too early, and when asking for a drink afterwards, I was told I could only order room service at a significant premium. Overall, it genuinely felt like the hotel keeps accommodation costs fairly low but tries to make up as much profit as possible by any means, rather than providing a quality experience for guests. A very disappointing stay — I genuinely wish I’d booked a Premier Inn instead. There's a reason its cheap, stay elsewhere!

My wife and I, and brother and sister in law went there tonight for drinks. Its with.a heavy heart. The place looks amazing. The decor is awesome. This is the 3rd time my wife and i have been here over 2 and a half years. Each time the service has been massively lacking. Im happy to pay premium prices for a great experience, but each time we have been there, the service has been seriously lacking. From trying tro get served, to the way the service actually gets delivered. 3 from 3 visits and being disappointed is a bad average. This could be one the hidden gems of london, however each time we have have been it let's us down. Shame.

Somewhere between a 3 and a 4. The hotel has a unique design with unusual and interesting woks of art. The rooms are not large - my ‘upgrade’ was perhaps 20 sqm. It’s also quite dark - some will like that, others less so. Location is great for Fitzrovia.

I've stayed at this hotel a number of times and it is *very* loud on weekends till very late. The previous time I stayed I was assured I'd get a quiet room, but this last time they still didn't give me one even though they had space since they didn't want to upgrade me. They tend to be quite rude and not very helpful. Just not usual for a hotel that is 5 star. Otherwise the decor is super incredible and it's fun but they've just been rude too many times.

The Mandrake Follow on instagram @best_restaurantsldn for more! We went for the lunch set menu which was highly disappointing- they had run out of half the options on the menu. They did compensate by allowing us to order off the main menu. Overall I probably wouldn’t come back or recommend this but if you’re prioritising affordability this an option. Ratings * Taste: 6/10 * Service: 8/10 * Price: ££ * Presentation: 7/10

The Mandrake is such a magical place, made so by not only the incredible artists and vision that bring the place together, but also by the legends that work there. Misael took what was already a beautiful evening to another level with his charisma and attentiveness. Such a memorable night! Best in London 🖤

We visited The Mandrake to celebrate my birthday, and it was truly a magical evening. From start to finish, the experience was flawless. We were looked after by Misael, whose attentiveness, friendliness, and kindness made the evening unforgettable. He went above and beyond to make everything perfect, ensuring we felt special and completely taken care of.

A nice hotel bar with a cool atmosphere, however really let down by the standard of drinks compared to the price. They add 15% service charge automatically when you order at the bar, and don’t tell you this has been added. If you’re not informed, this is not “optional”. Made worse by the fact that the service and drinks were terrible, they didn’t even offer to help me carry them over to the table and just watched me struggle to hold three. This is not America, please stop adding an additional cost to customers for no reason.

This is absolutely my favorite hotel experience I've ever had. We stayed on our last trip to London l, and are staying again this fall. It's very private and quiet. Great in room breakfast. Beautiful tub and bathroom. Comfortable bed as well. Staff is very friendly and accommodating.

We stayed at Batty Langley’s for our wedding anniversary and it was an unforgettable experience. From the moment we arrived, the staff were warm, welcoming, and attentive, making us feel genuinely looked after. The hotel itself is stunning, with beautiful decor that feels both historic and luxurious. Every detail has been thought through, creating an atmosphere that is full of character yet incredibly comfortable. Our stay felt special from start to finish, and we couldn’t have chosen a better place to celebrate such an important occasion. We left already planning our next visit.

I stay in London for work fairly frequently but this was the first time at Batty Langley's. Wow this place feels like a hidden gem. The decor is beautiful but homely. This historical building sits nestled in the modernity of the City giving you a feeling of stepping back in time. Comfortable, welcoming and the staff are friendly, human and helpful. Loved it here and will be returning. Definitely my favourite place I've stayed in London. Thank you.

This is my third time staying at the Batty Langley and I love it more each time I stay. The rooms are so comfortable and tastefully decorated in what I would call "historic chic". Very quiet and spotless. Lovely sitting rooms to relax in. Staff is wonderful.

A wonderful place to stay if you visit London. Everyone there made us feel right at home. Thanks to all the staff and especially the kind lady who brought us coffee when we arrived! The different rooms downstairs are perfect for a nightcap after an eventful day. We will come back and are looking forward to it already.

We stayed here for our daughter’s wedding and it was truly perfect! All of the staff were so professional, courteous and attentive. The rooms are fabulous-truly full of opulent nostalgia . The breakfast was utterly outstanding and the home made biccies served with tea in our room a joy! We would definitely recommend this stunning hotel and for such a special day it could not be faulted

There aren’t enough accolades for this stunning property and it’s unbelievably thoughtful staff. We arrived with our two young children to have every possible need thought of and attended to. Additionally, I am gluten free and their gluten free continental breakfast blew my mind!! I can’t wait to explore the rest of their properties on future trips. 10/10 would come again.

We have been coming to the restaurant for brunch for just over a year. We love the atmosphere, and the staff is friendly and efficient. The reception was always a bit dismissive, but we put it down to the fact that it’s a busy, fast-paced environment. Today was a bit busier than usual, but with plenty of tables available. We waited at the reception desk for 5/10 minutes until a member of staff arrived asking for a name for a reservation, which we didn’t have. We were told to wait for twenty minutes because he was busy handling other bookings, although nobody else was waiting, and everyone in the restaurant was already seated. You might find my point pedantic, but since the waiting time didn’t pose a problem, we were expecting to be asked if we wanted to have brunch or just drinks, or if we wanted to sit at the bar while waiting. I understand that it was maybe a busy day, but greeting customers stands at the base of hospitality, and we’re not demanding any special treatment. We were left baffled and unclear as to whether we are not the type of customers that Mama Shelter is looking for. We have lived in East London for over thirty years and love supporting our local businesses. We are well aware of how challenging it is to run a complex business like Mama Shelter, but we are also able to recognise when someone chooses to be rude and dismissive. After reading some of your reviews, I am confident that you are already aware of the issue and will address it promptly.

⭐️⭐️⭐️⭐️⭐️ 5/5 – Exceptionally Clean and Comfortable Stay at Mama Shelter Hotel! I recently stayed at the Mama Shelter Hotel, and I was so impressed by how spotless everything was! From the moment I walked in, the lobby smelled fresh and looked immaculate. The rooms were beautifully maintained — the floors, linens, and bathroom were all perfectly clean and tidy. Housekeeping clearly takes great pride in their work; every corner of the room felt cared for, and all amenities were well-organized. Even the common areas, like the restaurant and lounge, were kept in excellent condition throughout my stay. It’s refreshing to stay at a hotel where cleanliness is clearly a top priority. I felt completely comfortable and relaxed the whole time. I’ll definitely be coming back and recommending Mama Shelter Hotel to anyone looking for a spotless, stylish, and welcoming place to stay!

I recently stayed at Mama Shelter and was genuinely impressed by how exceptionally clean the hotel was. From the reception area to the rooms and shared spaces, everything was spotless and clearly maintained to a very high standard. The housekeeping team deserve real credit — the room felt fresh, tidy and well looked after throughout my stay. It was a very comfortable experience and the attention to cleanliness really stood out. I would happily stay again and recommend it to others.

Had such a great stay at Mama Shelter London. The staff were super friendly and made everything really easy from check-in to check-out. The room was comfy and had loads of little touches that made it feel unique. Loved the vibe in the bar and restaurant — great music, good cocktails, and just a fun place to hang out. Would definitely stay again!

Stay here a few times, for the value you seriously can't fault Mama Shelter. Always very welcoming and the rooms and furnished to a high standard and always clean. Some nice extras and great breakfast. The restaurant downstairs is super tasty and offers a unique room service/pick-up system. If you stay at The Hoxton, Mama Shelter gives a similar feel (same group) - location is ok but not the best.

I visited this restaurant last year for Halloween and really enjoyed the show, so I decided to come back this year and bring my boyfriend along. Unfortunately, this visit didn’t quite live up to expectations. The website and advertisements mentioned that the show would start at 7:00 PM, and when we arrived, the reception confirmed the same. However, when we said we only wanted drinks, we were asked to go directly to the bar counter — which was absolutely fine — but we were still charged a service charge. Personally, I find this a bit unfair, as service charge usually applies when you’re being served at the table. The staff were friendly and polite, but no one approached us to take an order, which reinforced the feeling that we weren’t really receiving any service. I also noticed one of the managers setting tables with a dog in a bag, which, while not a major issue, didn’t feel entirely appropriate for hygiene reasons (though I don’t have anything against dogs in restaurants in general). By 7:35 PM, the show still hadn’t started, so I went to ask for an update and was told it would begin shortly. A little later, the receptionist kindly informed us there were some delays and it wouldn’t start before 8:00 PM. Unfortunately, since we had another reservation elsewhere, we decided to leave before the show began. It was a real shame, as we came specifically for the atmosphere and the entertainment, and I remember it being much better organized last year. Hopefully this was just an off night, but it did feel disappointing overall.

A neat and comfortable hotel that met our needs very well! No noise came in from the street, only from the corridor when people were going to their rooms or using the elevator. The breakfast was pleasant and sufficient, as was the à la carte menu.

I stayed at this hotel for two weeks, and while the room itself was decent — clean and equipped with basic kitchen appliances — my overall experience was frustrating and disappointing due to multiple issues with management, housekeeping, and customer service. Early in my stay, a sentimental stuffed animal went missing after housekeeping cleaned the room. I believe it was accidentally taken away with the bed sheets. This item held great personal value, and its loss was deeply upsetting. I reported the issue immediately and followed up persistently — going to reception in person and messaging them multiple times a day — but I was met with vague responses, no clear explanation, and no sign that the matter was being taken seriously. Despite staying two full weeks, I had to leave without ever recovering my teddy bear. What made the situation worse was the complete lack of initiative from the hotel: no sincere apology, no updates unless I chased them, and no visible effort to resolve the matter. To add to this, I also noticed that a measuring cup I had personally purchased and left in the room had gone missing, likely taken during one of the housekeeping visits. While not as emotionally significant, it’s yet another example of the lack of care and attention from staff. Another major concern was security. After one of the cleanings, I returned from work to find that my room had been left unlocked — the lock had been turned in a way that prevented the door from latching shut. It wasn’t wide open, but anyone could have walked in while I was away for hours. There’s no reason why a cleaner should be interfering with the lock in that way, and forgetting to check that the door is fully closed shows serious carelessness. The quality of cleaning was also lacking. Even after I raised concerns the first time, vacuuming still wasn’t done during the second visit. After the first day, one of our towels was taken and never replaced, leaving two guests with just one towel for the remainder of the stay. Despite requesting a replacement, it was never brought. There is a clear pattern here — lack of care, poor communication, and no accountability. Based on other reviews I’ve read, it seems my experience was far from unique. One final downside: the room has no window, which was uncomfortable — especially after cooking — as there was no way to bring in fresh air or ventilation. For a supposed 4-star hotel charging over £200 a night, this experience was truly disappointing. I expected far better service, basic professionalism, and at the very least, a sincere apology when things went wrong. Sadly, I received none of those.

First time staying in accommodation of this type in London and I was very pleased. I absolutely loved my stay at Leaman Locke Aldgate. My cosy studio apartment was exactly like the picture shown on the website. Very comfortable bed, all the necessary amenities provided a home from home experience. The place was absolutely spotless, check in was seamless, staff were friendly and helpful and the location is perfect 5 mins from Aldgate East underground station. Also appreciate that there are no hidden fees as often with apartments you need to pay extra sometimes up to £200 (for damages etc). Will definitely choose Leaman Locke again for a stay in London 10/10 for me.

Great location with access to the tube 2 mins away. Lots of bars and restaurants within a 5 - 10 minutes raduis of the hotel. Hotel rooms are spacious and done to a good standard. The coffee shop behind reception is worth a visit also.

The location of the hotel is great. It's a nice stroll to Old Spitalfields Market and there are plenty of dining options. However, the service of a particular staff member left much to be desired. Our suite was not ready by 4 pm. It was frustrating especially after a long flight. We are a small group of three staying at the aparthotel. There was an extra roll of toilet paper in the suite and when we asked for replenishment, the evening receptionist gave us one roll! We felt that we were on a ration.

Extremely disappointed with this property and the way Booking.com allowed this to happen. I booked at the advertised rate, received a confirmation, and even completed online check-in — only to be told afterwards that there had been a “technical issue” and I’d need to cancel and rebook at a much higher price. This is unacceptable and feels like a deliberate tactic to lure customers in with false prices. The booking was made in good faith, and the property refused to honour it. Avoid booking here — completely untrustworthy experience.

The rooms are well furnished, very clean. You have everything you need. I have stayed here on multiple occasions on different types of rooms. The only reason I am giving it 4 stars and not 5 is that you have 0 opportunity to get fresh air in. It really feels like an air tight box. No way to open a window. HVAC system does not feel like it brings any clean air in. If you cook or stay more then one day, good luck. Smells will be there for your stay :)

I had a great stay at Leman Locke. The service was excellent; the suite was spacious, well appointed and had magnificent views, and the location was great. I'd definitely love to stay again. Thank you to all the staff.

I'm surprised this is ranked as a 5 star hotel. The location is great and the staff is wonderful, but I found the building a bit shabby. The rooms are fine, but not terribly well appointed. No mini fridge, lacking in space, and had cheap air freshener smell. Bed was just ok. I could also hear someone sneeze very clearly through the wall. Not a bad experience, just not what I would consider luxury at all.

My husband and I stayed here for three nights, and it was such a wonderful experience. The location is perfect. It's right in South Kensington, so we were just steps away from cozy pubs, great shopping, and incredible cultural attractions. The hotel itself is charming, with every room decorated in a unique, creative style that makes the whole place feel special. The continental breakfast was far beyond expectations, offering four times the variety you’d normally expect, and the craft cocktails were so delicious they had us feeling like royalty, even if only for a moment. A special mention goes to Elena, who was incredibly attentive, kind, and accommodating throughout our stay. Her thoughtful service made us feel truly welcome. This is a delightful boutique hotel, and we’d highly recommend it to anyone visiting London!

The hotels in a terrific location in south Kensington close to the museums and public transport. The staff are friendly and helpful. The breakfast is great value. The rooms are beautifully appointed but a little tight for us with two large suitcases. Definitely recommend the hotel and have returned already for the second part of our holiday.

It’s London, but with an upgrade! The building looks like all traditional Kensington buildings, but when you enter, everything is so surprising: the art, the vibe, the mood… Amazing place! And when you think you’ve seen it all, you arrive to your (standard) room and you have Rituals amenities!!! I’m still here and couldn’t wait to review it! Just living every bit of it!

Forgotten review, but worth stepping back in time. Here for an Albert Hall concert. This has to be one of the best kept secrets in London. Amazing interior for those who like art and the food/bar are great too. Will try to get back someday soon.

Very good hotel. Clean comfortable with very friendly staff. Food and drinks excellent and reasonably priced. Great location with lots nearby. Would stay here again.

Beautiful locale and ambiance, coming from Grainsborough Hotel for dinners in the evening to great food (especially the Sticky Chicken Wings) and amazing cocktails was an absolute joy! Very lucky that it’s open until late (11pm), and the bar manager, Elena, made the experience unforgettable with her kindness!

My son and I went to London for his 22nd birthday! Granted we had prob the best room. It was a suite with a beautiful patio that you can see in online pics! We went to Amsterdam after 4 days. Our hotel was gorgeous… there! But we both agreed .. The Hazlitt’s was like stepping back into time into the most amazing way! Staff was amazing and location perfection! WE WILL BE BACK AND WONT STAY ANYWHERE ELSE!

Beautifully decorated hotel, in an excellent location. Feels more like staying at a relatives house, rather than a hotel. Which makes for a very relaxing stay and much quieter than you would expect, for this central location. English charm and character, celebrating its colourful history by naming each room after past residents. The bed and pillows were very comfortable and the air conditioning was exceptional. The mini bar and breakfast were reasonably priced. The bathroom complimented the buildings age. Some may struggle with there being no shower, but we found it to be a lovely excuse for a relaxing bath. We would’ve awarded Hazlitt’s five stars, had it not been for the dirty towels provided. Each of the two bath towels had stains and the scent of another person. It seems liking a previous guest had used them and folded them back neatly. The housekeeper most likely assumed they hadn’t been used and therefore, left them. I understand the hotel industry are trying to be more ecological and not over launder items. Nevertheless, at this price point you do expect a base line of cleanliness.

Ok a lot to unpack, staff were amazing and couldn’t do enough for us, they were amazing, location was good and luckily our room was quiet(well second room) but the first room didn’t have a shower which was really weird, the room was also on a lean, but we did. I’m not sure why they actually use that room. But we did ask to be changed and they changed our rooms for us, we would definitely stay there again and would recommend it but please note the shower situation. Also they have a honest bar which is a cool idea

First of all - the service at Hazlitt's is second to none. Whether is be reaching out via email, phone or whatsapp, replies are quick and informative. We can't thank them enough for that. Based on other reviews, we had thought this was an extremely quiet hotel on a quiet side street of sorts. The hotel itself is very quiet, but there was construction happening on the building that we weren't told about until after we booked. The hotel did offer to let us cancel but we decided to stay. That being said, our flight to LHR was cancelled and we got in a day late - we were beat. The bar across the street is a late night one as was open until quite late. We weren't expecting that based on other reviews. This is a very old / creaky hotel. Be ok with that if you're booking here - loud stairs etc. It's quaint, but old. We didn't use any of honor bars or common spaces but they were all very nice. Room was an interesting layout as well - it was built before modern plumbing etc so always a bit different. All in all ok but we paid quite a bit of money for the two nights (only one that was used) and feel as though you could get far more bang for the buck elsewhere.

It's a beautiful and historic hotel . Loved our stay here . The duty manager Rosalba Furone was incredibly helpful with checking and making sure the Elizabeth line was being worked and to find us a cab back to the airport. We stayed in the John Snow Room and it was lovely . Much thanks for making our time special. .

I've looked at Hazlitts website for many years but never stayed until yesterday. I've been missing out. Beautiful, quirky, comfortable hotel. Great location, friendly and helpful staff. Superb breakfast.

Hazlitt’s Hotel is an absolute gem in the heart of Soho, London. Staying here feels like stepping back in time with its antique charm and cozy, classic vibe. The rooms are beautifully decorated with old-world elegance, and every detail adds to the unique character of the place. It’s warm, inviting, and just has that special touch that makes you feel at home. The location is unbeatable—right in the middle of Soho, surrounded by great restaurants and shops, yet it’s peaceful and quiet inside. I loved every moment of my stay and will definitely be coming back. If you’re looking for a hotel that’s full of character and charm, Hazlitt’s is the place to be!

We were quite disappointed; and must say the social media posts on this hotel definitely give the impression that it is more than it actually offers. Firstly, hospitality was lackluster. No effort for an early check in, despite a request months in advance, no help carrying bags when we arrived, room had one towel and didn’t get refreshed much, and the “bar/breakfast” is more of a make shift bar with no bartender and a continental breakfast. No one was rude, but again; was not real hospitality, which one would expect from a smaller boutique hotel. Most people at the front desk seemed inexperienced. We stayed a few nights and seemed like a new person every night. No one asked how our stay was going during our visit. Would expect more for the price. As for the room, we got their medium room and it was quite small, virtually no closet space. The bathtub was the best feature, but perhaps from what we saw on social media with the influencer posts one must get the most expensive room for the real space and view. To think they offer rooms smaller than what we got is mind boggling. It wasn’t a bad hotel, just disappointing. Location is great.

I’ve been sitting on writing this review for a few months now but it stays on my mind. We paid in our home currency about a $1000 for a single night in this room. I desperately wanted to come back because I stayed a couple years ago and loved it! This trip was not that and I’m so glad we only booked one night. The room was gorgeous until you started looking closer. There was a massive (really gross looking) stain that looked essentially hidden by room service under the duvet on the bed. We ignored it thinking it’s only one night but then breakfast in the morning was laughable supposedly. My partner ventured down there and returned saying other guests were audibly laughing at the pathetic “breakfast” that was available. I had to take a business call right at checkout time, I asked front desk (young man) for 15 minutes of grace to quickly take it in my room before departing. He smiled and seemed like he would help but then this older woman entered the hotel in the morning to start her shift by the look of it. Before even hearing out the situation she very firmly and loudly barked “ABSOLUTELY NOT”. I am not joking when I say it was raining and she still had her umbrella in her hand and coat on. She had no real idea of what was even going on when she rudely spoke between us. I recognize her from a couple years ago when I stayed so unfortunately I believe this was some form of manager. Regardless, we left with a horrible feeling in our stomachs that we just wasted a grand on a dirty room, sad food, and incredibly rude service. My partner even told them off on our way out when they said “hope you enjoyed your stay”. He replied “you need to learn hospitality”. Im so torn on the Portobello because I truly want to love it but they really turned us off during our last stay. Good luck travellers!

The location is great, and the staff are friendly, but the hotel is in serious need of a renovation. The carpets in the bedrooms are filthy, and my mattress was awful—completely sunken on one side, as if an elephant had slept in it the night before. There’s visible damp in the building, with paint blistering off the walls, and the AC unit in my room was noisy/old. The bathrooms are incredibly cramped, barely 3 ft by 4 ft, making them difficult to use. I wouldn’t stay here again, but I’d be thrilled to return—and pay more—if they renovated. It feels like the hotel might have been a family home converted into a hotel in the 70s and has had no real capital investment since. If you arrive with very low expectations or are okay with a "Fawlty Towers" experience, it might work for you. But if you're sensitive to dirt, grime, dampness, or dust, this place is not for you.

SCANDALOUS-This hotel cannot handle PRM people -we had a high category room booked at the second floor -we were tought AT THE RECEPTION on our day of arruval that the lift was broken -we asked if they had a same category room that would be accessible, they told us we could have one on the ground floor -we get on with our day, come back to the hotel THE GROUND FLOOR ROOM HAD BEEN TAKEN AND THEY PUT US IN A LOWER GROUND ROOM WITH MORE THAN TEN STAIRS to get to it (Plus the room is gloomy and clearly not as good as the one we had asked for) -This is so scandalous that in 2025 hotel (moreover of this standing) cannot handle PMR poeple (Furthermore the fact that they dont even warn their guests per mail that their lift is broken shows how little they care about mobility issues and dont question themselves about validity-which is really cerise sur le gateau for a hotel, as we say in french)

Had a wonderful stay here. The front desk staff were always friendly, welcoming, and accommodating (special thanks to Esther who helped me check in and get settled). This is a very safe and lovely area of London. The location is perfect...walking distance to shops, dining, and the Notting Hill Gate tube station. This tube station serves three lines which is a huge advantage over other stations. When I come back to London, I'm definitely staying here again.

We booked this hotel for our 1st Wedding Anniversary, and my gosh it didn't disappoint. As soon as we walked in, we saw the hotel was beautifully decorated, and had an incredibly homely feel to it. Our room was simply beautiful and very quiet. Everything was perfect, including the exceptionally comfortable bed. We would 100% recommend this hotel to anybody looking for a hotel room for a special occasion.

Incredibly Kind helpful and patient Staff, Considerate when it came to allergies. More accommodating than I could have ever expected. Made for the end of a perfect Mother’s Day weekend treat. Mesmerised by the grounds and the crafting to make such a exquisite environment. If only more rooms could all be done in a similar fashion I could see myself coming back time and time again. If you forget to ask the functionality of everything. Note: the dimmers I missed on arrival. (See pics) They are somewhat covered and easily missed at the sides of the bed (I found the following morning) . It makes an immense different to be able to control them and the wallpaper come to life. Hope you have a similarly wonderful experience when you stay!

If you're tired of clinical chain hotels and glossy lobbies that could be anywhere, The Zetter Clerkenwell is your antidote!! This boutique townhouse manages to feel both intimate and layered - part living room, part daydream. The rooms are wildly charming: think jewel-toned upholstery, whimsical art, canopy beds, and vintage touches that make it feel like the set of an indie film you’d want to star in. Breakfast is a strong start (the Full English is excellent), and lunch or light bites at Wilhelmina’s Lounge are worth sticking around for - especially with cocktails like the Curry Leaf Daiquiri and small plates that go beyond the usual suspects. Afternoon tea is its own moment entirely - unexpected and perfectly over-the-top in all the right ways! The staff? Sharp, stylish, and genuinely helpful without being overbearing. A soulful stay that still feels distinctly London. Would absolutely stay again!

Would recommend going elsewhere for the price tag, in all honesty. The downstairs bar has a lovely vibe, but aside from that, the front-of-house staff are non-existent; the rooms are poorly maintained, amenities are outdated, and simple add-ons are often forgotten/missed. Far better hotels to go to if you're visiting London.

My friend and I decided to have breakfast here, though the service turned out to be rather slower than we’d anticipated. It took quite a while for our meal to arrive, and by the time it did, the wait had slightly dampened the experience. While waiting, we ordered a couple of drinks, but unfortunately they didn’t seem to have been prepared with much care or attention. In addition, a few details could use a bit more attention in terms of hygiene. I noticed that the area around the jam bowls and spoons was a bit sticky and not as tidy as it could be. The spoons themselves were rather sticky — almost impossible to use without getting it on your hands, and they could easily come away with you if you’re not careful. Overall, the experience didn’t quite live up to our expectations. Given the prices, I would have hoped for a bit more attentiveness, care, and refinement in both the service and presentation.

Beautiful decor, perfect for the colder months with fireplaces. The front room has a lot going on in it without a hallway. Tasty food and good service, I need to stay sometime and experience the whole place.

I got married here in August and it was absolutely spectacular. The service was impeccable and the whole flow of the day was super smooth. Couldn't have asked for a better day - big thankyou (from both of us!)

I visited the Zetter Hotel today, and unfortunately, the service was both slow and disorganized. The glasses were so filthy and stained that no one in their right mind would consider drinking from them; they looked utterly unhygienic. The quality of the food and drinks was also far below what you’d expect from a hotel of this standard. On top of that, I noticed staff spending a considerable amount of time just sitting around and chatting, which clearly impacted the service. What surprised me even more was discovering that two of them — I can’t recall her name she is Italian girl Rach and Miya — were actually part of the management team. Yet the lack of even basic hospitality training was glaringly obvious. For the price you pay, the service falls drastically short of expectations. Management really needs to either train these young managers and their staff properly, or reconsider the team altogether.

We had afternoon tea at the Zetter yesterday. Paid 110 pounds for 2 people. The experience was completely ruined by a group of 5 hotels employees at the next table who were having very loud conversations the entire tea service. It’s a beautiful room but not very big and it was impossible to enjoy our tea with loud, non-stop talking right next to us. I was shocked by how unprofessional their behavior was and total lack of consideration for the guests. Additionally, when we were selecting the tea, the waitress told us that we can try different teas, but when I asked for one, she said it will be an extra charge, which contradicts what she told us initially. Overall it was a waste of money and if you are looking for afternoon tea spend your money elsewhere.

EDIT: The hotel has subsequently offered us a partial refund, which has done a lot to absolve some of the hurt outlined in the review below. Last weekend we stayed at this hotel for our wedding. To begin with, we were absolutely blown away by the hotel -- the welcome and service, the decor of the building and of our room, the breakfast and the location were all second to none. We loved it so much in fact that we decided to extend our stay from 3 to 4 days while we were there, at great expense to us. While staying there we encountered a number of snags, as you expect from any hotel, that we were willing to overlook because we were finding the stay so delightful -- the cleaning staff left copper cleaner in the bathroom, there was no "Do Not Disturb" sign in our room so the housekeeping staff walked in during our honeymoon, there were no glasses in our mini bar cupboard. Also, the night before our wedding our ground floor room was subject to terrible noise from both upstairs and the road, so I slept quite poorly... as I say, snags we were willing to overlook. However on checkout day, after leaving our luggage to go for a stroll around London, we noticed an unannounced charge on our credit card to the tune of ~£45 for items taken from the mini bar that we had not had. Assuming this was just a simple error (after all, the Duty Manager mistook us for another couple when we checked out, and apologised for the mistake), we figured we'd simply clear up the issue when we headed back to the hotel. We were extremely surprised then, upon arriving back, to find that this was not merely a simple mistake. The (same) Duty Manager notified us that the charge was not done so in error, without sending us an explanatory email first, and on top of that, we were being accused of taking a USB adapter from the room during our stay and that we would incur further charges if it could not be found. After assuring them that we took neither the items from the mini bar nor the adapter from the room, they asserted it was "impossible for those items to be gone if we hadn't taken them" -- refusing to entertain the notion that the hotel's staff may have neglected to replenish the mini bar, and in the process accusing us of dishonesty. Needless to say we were very upset by this accusation. After some back and forth, the Duty Manager promised us a refund for the mini bar items. But at that point the damage had already been done. We understand the desire for managers to defend staff when it feels like entitled customers are trying to take advantage. My partner and I are very considerate, very honest people, often to a fault. However, this situation was handled with the least tact of any interaction I've ever had with hospitality staff. As someone who suffers from social anxiety, I have never been put into a situation where I felt confrontation of this nature was necessary, until I stayed at The Rookery. I would go as far as to say that this interaction came close to souring the entire experience of our wedding weekend, an experience that should be the happiest of our lives. In light of this experience, all of the snags we encountered over the course of our stay feel all the more egregious, especially for a 4 star hotel as premium The Rookery. Before this experience, during our stay, we were talking about returning for anniversaries in the future, but now I'm not sure if I can in good faith recommend anyone I know stay here, for fear of experiencing what we did. I can't begin to express just how saddened I am to be writing all of this. It started as the best customer experience of our lives, and became quite literally the worst.

Very charming and quiet little hotel. My room was beautiful and very clean. The bathroom was a little bit quirky but it’s adds to the charm of the place. Very good breakfast. I really want to go back!

Guy who checked us in was very unfriendly. Not sure if it was a night manager (night managers are usually night managers for a reason!) Short guy with glasses. So very glum Anywho. We went straight to bed. Bed spread and pillows smelled musty, bed was lumpy and we were kept awake by drunk folk, lorries and general street noise. Room smelled of damp. Then we were woken again in the early morning by the garbage truck, after which we couldn’t get back to sleep because the bed kept shuddering from the train vibrations. Mentioned it to the person on front desk and it didn’t get followed up. A couple staff members are friendly but it seems anyone in charge is awol. Manager didn’t respond to email.

My husband and I just spent a week at this little hotel, and it is a find. If you aren’t into nonstop sightseeing and want a space to kick back and relax, this is a cosy convenient spot. Staff are very pleasant people, and there is not one but two self-serve bars on the honor system for payment. Two cautions: if you have mobility challenges, our room was up two flights of stairs, and the shower was in an old fashioned and somewhat slippery bath. Second, if you are allergic to cats, there is a lovely one on the premises. I miss my pets when traveling, so I was happy to see a tolerant cat around at the end of a busy day! We had breakfast in our room on two mornings and it was delicious and substantial. The hotel’s location is great too, very close to a tube station for the Elizabeth Line going to Heathrow. Good restaurants are also fairly close by. We will stay here again!

Quintessentially British old world charm, but apparently quality service is reserved only for those who deemed ‘worthy’. Unfortunately I was treated differently compared to other guests. I can't say whether this was a case of racial profiling, or an assumption that I couldn't possibly belong at this hotel. I am a black british male, and all other guests were caucasian or of east asian decent. This includes the combative energy with which I was greeted upon check-in. No warm welcome, as I saw other guests receive. Just suspicion, with cold demands for me to produce my name, my passport. Odd for a hotel of this caliber, I thought. Before check-in was completed, the staff found reason to argue with me in an incredibly condescending tone - he would not accept that I had pre-paid for the room. His computer eventually proved me right (when he bothered to check). Mistakes happen, but why lecture me ("you are wrong, you've made a mistake") before checking? Another incident with different staff - I was asked to prove my identity after returning to the hotel one evening. The hotel insists that guests deposit room keys with front desk before exiting the hotel. Upon return, all other guests simply have to state the name of the room they have. During my 4 day stay I saw countless guests come and go without issue. But for some reason, it was only me who had to prove that the room belonged to me? Rather humiliating. This treatment left a sour taste in my mouth. So much so that I wrote to the hotel via WhatsApp upon checkout, requesting to discuss with the hotel manager and making my allegation very clear. The duty manager (worryingly) thanked me for not sharing my feedback via Booking.com, and after empty promises of a swift reply - I had to followup again 5 full days later before this matter was deemed deserving of a response. And that response was unsatisfactory - explaining my experience away ("security is of the upmost importance to us") without explaining why no other guests were subject to this treatment. The offer of a complimentary upgrade for a future booking, is certainly not enough to remedy this. And the statement from the manager that the hotel employs a diverse group of staff, only serves to rub salt into an open wound. Does that then justify my treatment? And does that mean there is no requirement for accountability when things evidently go wrong? Photos added purely to prove that I actually stayed at the hotel. For the record, the property itself and the rooms truly are great.

Absolutely beautiful hotel! Everything- the rooms, the staff, and the service- exceeded our expectations. If you’re really lucky, you might even get to meet their resident black cat!

This is one of the best experience at this s hotel . Rooms are beautiful, service spot on and gin bar … just amazing . I must mention breakfast, excellent. Well done team..

Stayed here for my birthday and had a fantastic experience. The assistant manager, Osman, was wonderful and went out of his way to make the celebration special. The complimentary wine and beer hour was a great touch. The location is excellent and the staff were all friendly, welcoming, and always smiling, which created a super relaxed atmosphere throughout the stay. Breakfast was also very good. Highly recommend this hotel for both the service and the vibe.

Andaz is my second favourite Hyatt hotel in London. The design and decor throughout the hotel are truly unique and full of character, and every stay feels special. Most importantly, the team are always exceptionally welcoming and attentive. A special mention to Margot, who I somehow meet during almost every stay and she is absolutely fantastic! I also had a wonderful check-in experience with Miriam on my last visit. Thank you both for your kindness. Breakfast is phenomenal, and the room service is always excellent. A truly enjoyable experience every time.

Great hotel , decor bit dark but still welcoming. Staff are friendly and efficient. Great location next to Liverpool st station. Rooms are beautiful and the coffee maker and freebies are brilliant. Complimentary mini bar is a great touch. Beds are comfortable and room has great lighting.

Wow wow wow. A beautiful hotel steeped in history. A fabulous location when to have access to anywhere in London. The level of service was absolutely exceptional. I used to train customer service to casino staff in Mayfair and this was right up there with anything I have seen. A special mention has to go to Layla on reception. Affable, knowledgeable and had a wonderful recollection of customers and their requirements.

Great hotel overall! Rooms were very clean. They would come clean our room daily and leave a new set of towels. The staff was very helpful as well. Not super close to attractions, but close enough by walking or taking a cab. Will definitely stay again when I go back to London!

I stayed at Andaz Liverpool for five nights and was totally amazed by the experience! The property is stunning, has a fantastic vibe, and is located just steps from Liverpool Street Station and lots of great restaurants. Special shoutout to Kaylan at check-in—her hospitality made me feel so welcome and set the tone for my stay. The entire staff was friendly, attentive, and truly made a difference. There’s so much to do on-site, from delicious breakfast service and happy hours to a live DJ and multiple restaurants. Every detail exceeded my expectations. The service was outstanding and made my visit truly enjoyable. Big thanks to the staff for a memorable stay—I would absolutely recommend Andaz Liverpool and can’t wait to return!

Great service, comfy and spacious rooms. The minibar is stocked with snacks and drinks everyday complementary. The closeness to Liverpool street station makes this easy to get anywhere in the city. My only complaint was the loudness over the weekend of the bar crowds at night and the police sirens; however, you're in the city so it's expected. The hotel staff was kind and gave us free Prosecco for our anniversary. Loved our stay here and would definitely come back.

My wife and I stayed in the Harry Potter room for one night in the summer. Great location, near popular attractions. The staff were absolutely top class. They were proactive, friendly and always willing to help. Special shout out to van doh (apologies I’m pretty sure I’m getting the spelling wrong). Room was very unique, they even provided “medieval coins” you could exchange for treats. Only minor gripe is how small the toilet is.

We had a quick but delightful stay at the Georgian House Hotel. We were in a ground flour traditional room with a beautiful marble bathroom, and a fabulous comfortable bed. We loved the polished decor! The lobby and breakfast room were lovely. Staff was very helpful, and breakfast was delicious. We would be happy to stay again!

Pretty grotty hotel which honestly doesn't deserve anything like its current rating. Tired carpets and marked walls in the halls with some kind of weird video business on one of the upper floors. Attic room initially seemed slightly better but the shower was partially broken and there were a host of human hairs underneath the (admittedly clean) top sheet. Not the worst place I've ever stayed, but realistically no more than a 3/5, and that's being pretty generous. I checked out and went elsewhere.

I arrived with my family, and we were treated like VIP's. We were asked just to wait a few minutes in the lounge, then we were lead through a secret bookcase down the candle lit stairs into a Harry Potter themes room.Both my daughters immediately loved it. The staff were very good and happy. The beds were so comfortable and both my daughter had great sleeps. The breakfast was good and more than enough.

Nice hotel with beautiful decor, but for me personally the hotel lacks general convenience. Staff were always pleasant and smiling both at reception and in the pantry, but apart from that it seemed to me to be more form over function. Rooms and halls are nicely decorated, but average hotel room amenities were missing. Our room was quite small, and with nowhere to put our luggage. There was a small writing desk which was fancy but with a tilt, so we couldn't put anything on it (it would just slide off). No outlet in the bathroom so blowdrying was done in the room, and nowhere to hang our towels where they could actually dry (just two individual hook racks in the bathroom). No real closet space either to put our clothes, just a few hangers in a small multicloset where kettle and water was located too. The complimentary breakfast was small but OK selection (their luxury yoghurts were the best I've ever had, SO silky and smooth). Also, I could wish for the reception to have a proper desk. It looks unprofessional and untidy to have laptops and cables on an open table and have that be the reception. It ruins the overall look and expression of the place, and must also be a bit of an annoyance for staff to not have a proper space of their own for work.

The biggest advantage of Georgian House is its location, 6 minute walk to Victoria Station, close to many major attractions; yet it’s located on a quiet street, tucked away from the hustles and noise. Another plus point is the staff are very friendly and attentive. The biggest downside is no elevator and the single room is really small, the size of a camper van, even a petite woman has troubles moving around.

Hotel was beautiful and away from all the hustle and bustle. Rooms felt a little small but the price was great. Service was good, will definitely stay again.

Very lovely roast with generous portions. I had the lamb which I would definitely recommend. They also come with 3 sides - broccoli, carrots/ parsnips and cauliflower cheese. The drinks were a bit disappointing which is why I have only given 4 stars

Went to the Standard last night. Absolutely shocking experience. Something has changed in this place. The food was inedible, old and cold. Had stomach pain all night. Are you trying to poison people? If you do not have enough staff you should close the kitchen. One person working in the whole restaurant. And one in the kitchen. Glasses were dirty on the tables. Very disappointed.

pretty tasty roast dinner - roast beef with all the trimmings (potatoes, veg, cauliflower cheese, carrot & swede mash and a yorkshire pudding) for only £19.50 - potatoes were really good, beef was tasty but a bit tough and they didn’t have any steak knives so quite hard to cut. yorkshire pudding was a bit burnt and didn’t taste like much. mocha didn’t have much coffee and the service was decent. all in all would probably recommend for a roast dinner as it is quite good value for money :))

Came here for a baby shower with some friends & family and was horrified when i saw that the upstairs women’s toilet was covered in thick mould !!!!! The hand dryer was something from a horror film! It was vile & made me feel incredibly sick. We were also informed that the upstairs outside deck area (how you had to entire the room might i add) was out of bounds, you could not drink or have a cigarette and we’re asked to walk down slippery wet (it was raining off & on) metal stairs & stand next to the road. Not only were the stairs themselves incredibly dangerous but to stand next to a busy road when you’ve been drinking alcohol is something else entirely. The staff were very nice & polite however and did apologise for the circumstances but quite frankly someone saying sorry for a bucket of mould doesn’t really cut it.

Had a few beers here recently. Nice place, friendly staff. Very central, busy. Lots of bronze Adonis's with duck lips flailing thier arms around looking important.

Had a brilliant time here, great service. Our waiter Oni was so attentive and friendly. Would definitely come back here.

Gorgeous decoration and a very relaxed atmosphere. The staff were so friendly, they really make you feel welcome. The drinks were also great. I had a Bloody Mary and my friend had an Espressotini, and the presentation was beautiful on both of them. Only took a star off because the food was underwhelming, I paid £5 for lobster mac and cheese but there was no cheese! Overall a good experience.

Coming back to The Hoxton Shoreditch last week felt a bit like stepping into a time capsule☺️ this used to be my favorite place to stay years ago and it still carries that same amazing vibe I’ve always loved. The atmosphere is as cool and laid back as ever, but with some great new touches that make it feel refreshed and even better. The new restaurant setup, both downstairs and upstairs, is fantastic 💫 I especially loved the cocktails and the breakfast (still thinking about it!). The staff were wonderful as always, special thanks to Che and Ioana for giving me some great tips on what to do around Shoreditch this time of year. It’s such a special place for me 🥰full of memories, yet always evolving. The Hoxton Shoreditch will always feel a bit like home. ❤️

I recently had the pleasure of staying at The Hoxton Shoreditch, and from the moment I arrived, the experience was nothing short of outstanding. The hotel itself is stylish, welcoming, and perfectly located—but what truly made my stay memorable was the incredible reception team. A special shout-out to Kwaja and Ioana, whose warmth and professionalism set the tone for my entire visit. Kwaja greeted me with genuine enthusiasm and made check-in feel effortless, while Ioana went above and beyond to ensure I felt comfortable and well-informed throughout my stay. Their attention to detail, friendly demeanor, and commitment to guest satisfaction were truly impressive.

Great location. Lively, fun lobby with a mixed environment of coworking, social and restaurant. The rooms are kind of small. Had a hard time opening and unpacking my suitcase. Service was great but We ran into a lot of construction noise during our stay of which we were not prompted in advance.

Wonderful staff made a tough night easier I arrived after a long overnight flight from the USA and wasn’t feeling well at all. Everything seemed closed, which made the situation a bit difficult. However, Clement at the entrance welcomed me very kindly, instantly making me feel cared for. Che and Ioana at the reception were also incredibly friendly and went out of their way to make the checkin smooth and comfortable. They even offered me tea bags, lemon, and hot water ☕️exactly what I needed to relax after such a long journey. Their thoughtfulness and warmth turned what could have been a stressful start into a truly comforting experience. Although the hotel is currently undergoing refurbishment, it still feels very welcoming and cozy. 🥞🍳The breakfast is absolutely delicious, adding the perfect start to the day.

My recent stay at The Hoxton Shoreditch was a true delight. From the chic interiors to the vibrant atmosphere, everything about the hotel exudes charm and comfort. But what truly elevated my experience was the exceptional service at reception. I want to extend heartfelt thanks to Kwaja and Ioana, who were simply outstanding. Kwaja’s professionalism and friendly energy made me feel instantly at ease, while Ioana’s thoughtful approach and attention to detail ensured every aspect of my stay ran smoothly. They both exemplify what great hospitality should be—genuine, attentive, and effortlessly warm. It’s rare to come across a team that makes you feel so valued as a guest. Their kindness and efficiency didn’t go unnoticed, and I left feeling refreshed and cared for

I came here with my friends for my birthday. We intended to drop on for one cocktail, but ended up staying the night. Mostly because of the bartender, Adam! He was super friendly and knew EXACTLY how to make an Old Fashioned and a Spicy Margarita! He also convinced me to try a white Negroni. I highly recommend. Thank you, Adam

The Hoxton Shoreditch looks great after its renovation… fresh, modern, and welcoming 🥰 right in the heart of Shoreditch. The rooms are clean and well designed and… the common areas have a classic Hoxton charm.People around make the vibe really pleasant. Special thanks to Angelica, Riana, Ioana and Akif they’re wonderful! The new Bambini wasn’t open yet during my stay, but it looks promising, while the rooftop Llama Inn is still the perfect evening spot.

I don't know where to start! We spent two nights at the Nhow London Hotel and had an amazing time from the first minute we walked in. Very accessible from St Pancras (2 bus lines) or one tube station away from Kings Cross and a lovely walk along the canal. We loved the decoration and originality of the items in the lobby / breakfast room. The bedroom was quiet, comfortable and had everything we needed. We slept like babies. We had a room on the 8th floor and Henry the 8th in our bathroom! We loved the gorgeous ceramic kettle in the room. There was a very large selection for breakfast and we could even take lattes to go before leaving the hotel in the morning. We will stay there again, no doubt and l highly recommend the Nhow London for a funky experience! A very special thank you to the lovely Pamela (breakfast room) who was very helpful and a sweetheart... from the lady wearing the "red boots" ;-)

I had the most amazing stay here for my birthday. The hotel was unique with stunning decor - highly unusual but brilliant. The hotel had made every effort to recognise the occasion - the room was aptly decorated with balloons and a handwritten message on the mirror. Staff were friendly and welcoming. Breakfast was nice - a lovely buffet selection. My dietary needs were catered for (gluten/dairy free). The hotel is situated in Islington - a very short walk to the canal. A morning walk along the canal to Canary Wharf and back along the Thames Path was the best start to the day! There are some beautiful spots along the canal to stop for a coffee or bite to eat - these are within a 5 minute stroll from the hotel. I would highly recommend this hotel - it made a really nice change to stay somewhere a little different/unique.

If I could give 10 stars for customer service I would. Everyone was super friendly whilst still be professional. The most attentive service I've experienced from any hotel. Lobby/bar area is quirky and fresh. All aspects of the hotel are fresh and modern never stayed in a hotel quite like it before. Special thanks to Pamela who's service went above and beyond, felt more like a friend by the time we left, and Mae from reception who made sure we had everything we needed and our stay was made memorable for her attentiveness. Thank you both you are definitely assets to the hotel. We will definitely stay here again.

This is my 3rd stay at the now hotel and every stay has been wonderful. The food for breakfast and evening meals has always been lovely. The customer service is always outstanding from every person I meet there, even the car park attendant Birhanu who went out of his way to help us in the car park. Pamela made our stay even more special always with a welcoming smile. I highly recommend the Nhow hotel.

Comfy rooms, with lots of light. Great bed, shower, desk, WiFi, breakfast, gym. The suite was spacious. Service was helpful. Ali, who checked me in, was great. There was a small issue in the booking, and he was able to promptly help me during check-in. These small things go a long way for guests. The hotel is colorful and intimate in a good way. The only downside, is that it’s not very close to a well connected tube station. A 15-20 min walk is required to the nearest one. Overall, I had a really good stay. Would highly recommend.

A great place to stay with a real funky vibe. Spotlessly clean and very well fitted out with quality rooms and decor. We had an issue at breakfast with a vegetarian option not being available, but other than that a nice stay.

Loved this hotel. Very patriotic with lots of “London” themes. Quirky, but brilliant. Staff very friendly and helpful. Really enjoyable two night stay. Would return in the future.

We absolutely loved our stay at The Soho Hotel! The location couldn’t be better — right in the heart of the theatre district. We saw six plays in five days and were able to walk to every single one. The hotel itself is a boutique gem — stylish, a little funky in the best possible way, and full of personality. Every room is decorated differently, and ours was stunning — artsy, colorful, and beautifully detailed. Definitely not your typical hotel room! The dining room and bar are gorgeous, featuring a colorful mural and an incredible chandelier that sets such a fun atmosphere. The staff in both the restaurant and bar were delightful — friendly, attentive, and genuinely welcoming. We also had the best espresso martinis of our entire trip there. There were so many thoughtful touches that made our stay feel special — a welcome box of beautiful chocolates, delicious pecan pastries delivered to our room a few days later, and even lavender and eucalyptus pillow spray. The robes with bright green piping made me smile every time I put one on. We loved London, but The Soho Hotel made it feel like home. I can’t imagine staying anywhere else!

We had the absolute pleasure of being looked after by Jamie, it was of the best bar service we’ve ever encountered. Such genuine charm made us feel instantly welcome. She went above and beyond—recommending drinks perfectly suited to our tastes and even treating us to a complimentary tasting of exquisite champagnes we’d never tried before abd then we fender up ordering ! Her knowledge, enthusiasm, and attention to detail were second to none. She made the whole experience feel special and personal, turning what could have been an ordinary afternoon into a truly memorable one. A rare combination of professionalism and genuine kindness—she is a credit to the bar and Soho Hotel !

Beautifully designed accommodation with very original furniture and an atmosphere of a high standard. Perfect location. Unfortunately, the whole stay was spoiled by the fact that, even though we had paid for accommodation including breakfast, we still had to pay extra for breakfast and even a service charge at breakfast. The payment system and what is or isn’t included is very unclear, and the staff don’t really bother to explain it properly. Also, be careful with the so-called ‘voluntary’ service charge at the hotel — when you check out, they will add it to your bill, and unless you speak up yourself, you’ll just end up paying it (and it’s not a small amount). This is despite the fact that the accommodation was paid for in full in advance. The staff smile and are very nice/ heplful, but these unreasonable charges for everything — including things you have already paid for — ruined the overall impression. Beautiful hotel in a nice location, but unfortunately you feels like they only want to take more money from you :-(

Just had a 3-night stay in the Soho hotel with my family, and we LOVED it! Overall it was very beautiful, the room was very spacious and well decorated, the people working there are very friendly and made us feel welcomed, felt like a hidden gem in the heart of central London. The only con was the construction nearby, made it hard for the Uber to get in and out when we needed it.

We just returned from a 4 night getaway to London (from Toronto) and we stayed at the Soho Hotel. A bit of background first... about two months ago, we stayed at the Ritz Carlton Miami and I gave the hotel a 5 Star Review largely based on the level of service (not necessarily a great hotel), but the service was so good, I thought it would be unmatched. Well, I thought wrong. All I can say, is that if I ever had to bottle hotel perfection, this hotel was it. The hotel is beautiful (not a huge corporate conglomerate), but a gorgeous boutique hotel where EVERY detail has been thought of, from the heated towel racks, the motion floor lighting in the bathroom, the high flow shower head, the mattresses, the pillows, the decor, the hand written thank you notes, the turn down service, the chocolate gifts etc... Truly and utterly perfection. We went to London for the Coldplay concert and we wanted a bit a central location where we could get around to see as much of London as possible (we aren't big tourist trap visitors, but we had our own agenda of places we wanted to see). For that, this location is second to none, but that's not even the best part yet... the true strength of this hotel are the people. The front desk staff, the concierge(s), the bell staff, the restaurant staff, the cleaning staff, each one better than the next. To name them all would be impossible but Justin (from Australia) was a true standout. Everyone at the concierge desk was SO helpful getting us dinner reservations, explaining the best way to use the tubes, recommending places to eat and drink, but also with a flair for looking out for our best interest. As a business owner myself, I'd take them all in my business because the reflection this staff has on the "Firmdale" brand is just spectacular. I've NEVER experienced service like this, not even close. Kudos to all of you. (The next time we come, my son and I are going to drag Justin to Liverpool FC match)!!! The staff made this the most enjoyable vacation our family of four has ever had. In fact, a week this Friday we will be in NYC and we are staying at the Warren location in NYC and we cannot wait. It's a crying shame they currently only have locations in London and in NYC, but if you are unsure of where to stay in London because you've "never heard of this hotel", trust me when I tell you, you will leave blown away. We were. Thank you all for making our family getaway so special.

Staying at the SoHo Hotel in London feels like stepping into a dream where every corner has its own personality and charm, the rooms aren’t just rooms they are little works of art with headboards that look like they were handcrafted just for you, layered fabrics, textures and embroidery that make you feel like you’re sleeping inside a gallery rather than a hotel. The food here is such a joy, every meal felt fresh and thoughtful and the waiters were the kind of people who make you feel at home right away, so attentive without ever being over the top, and you can tell they genuinely enjoy taking care of guests. One of the highlights for me is the screening room, it has this amazing vibe that feels both glamorous and intimate, perfect if you’re in the film industry or just want to host a party or private screening, it’s a space that makes you feel like you’re part of something special. The gym downstairs is also fantastic, it’s not just machines thrown together, it has a sleek style with a proper shower and even a massage room which makes it feel more like a wellness retreat than just a hotel gym. I’ve been lucky enough to visit London twice this year and being back here at the SoHo Hotel makes me feel so happy and blessed, it’s the kind of place that makes the city feel even more magical. Every little detail here has soul, from the whimsical landscapes on the walls to the floral patterns and playful designs, it’s the kind of place that makes you stop and just smile because you’re surrounded by beauty. I honestly can’t wait to come back again.

Beautiful hotel with amazingly helpful & friendly staff. I was here for a film preview screening (they have their own cinema!) so cannot comment on the rooms or food.

The location cannot be beat. However, it is hardly a 5 star hotel. I will place it between 3 and 4 star. The restaurant staff for breakfast is lovely and attentive. The staff at reception needs some training at customer service. On arrival, the room was not ready unti the precise time of 3 pm. This is fine, but she can be nicer about informing us of that. Also, it is the first time (having stayed at hotels around the world) of having the cost of the entire stay charged (not held) on check-in! We stayed 7 nights. We only had our rooms cleaned for 2 of the nights. They seem very short-staffed. As they need to do the checked out rooms first, most of the continuing guest rooms are not cleaned until 5 or 6 pm. That does not work for us, as we want to rest or freshen up before dinner or after a busy day touring! We ended up just taking new towels from their storage areas most days! It did not improve when we informed reception that we had had no cleaning for 2 nights, and on the 3rd night, still no cleaning at 530 pm! On hearing that, all they said was “the checked out rooms need to be cleaned first!”.

I’ve stayed at this hotel twice, and both times were truly excellent experiences. The location is absolutely perfect — very central and close to all the key attractions in London, as well as cafés and restaurants. The room was spacious, and the bed was large and comfortable. During my second stay, the room I was initially given didn’t quite meet my expectations. However, once I requested a room change, the staff responded promptly and were incredibly helpful and accommodating. The reception team and all the staff members were consistently polite, friendly, and professional. Their hospitality really made a difference and added to the overall positive experience. I would definitely stay here again and highly recommend it to anyone visiting London.

We had an afternoon tea here today, the food was delicious, from the sandwiches to the scones and finally the cake selection. Great attention to detail. Drinks were perfect as was the service from our waitress, who ensured the whole experience went well. Location is lovely opposite Carnaby street.

Title: Exceptional Stay in the Heart of Soho I stayed at the Courthouse Hotel London from Sunday, September 21st through Thursday, September 25th, and had an absolutely wonderful experience. From the moment I arrived, the staff were friendly, professional, and incredibly accommodating—they went out of their way to make sure every detail of my stay was perfect. The room was spotless, spacious, and very comfortable, with everything I needed to relax after a long day exploring the city. I also appreciated how well the hotel blended modern comfort with its historic charm—a true gem in the middle of Soho. The location couldn’t be better—steps away from great restaurants, shopping, and entertainment, yet the hotel itself remained peaceful and relaxing. A heartfelt thank you to the entire team at the Courthouse Hotel for making my stay so enjoyable. I look forward to returning on my next trip to London!

Reception was great — friendly and efficient staff made check-in easy and welcoming. However, several aspects of the hotel were disappointing. The swimming pool and sauna are operated by a third party, and towels aren’t provided by the hotel, which is inconvenient. The pool water didn’t seem very fresh either. The gym is tiny — really only suitable for a very basic workout. The hotel and rooms are quite outdated. The bathroom experience was poor: flushing the toilet caused loud refilling noises that lasted a while, and the shower had inconsistent hot water, which was frustrating. Breakfast was okay — basic, nothing fancy. Overall, not quite the standard you’d expect for the price. Needs renovation and better attention to guest comfort.

My partner took me here as a birthday treat, and the location is truly brilliant—it was exactly what we wanted. As mentioned in other reviews, the rooms are a little dated but were very clean and in good condition. ​The single, huge issue (and the reason for the two-star rating) was the complete lack of hot water for our morning showers. For a hotel, this is a fundamental failure. ​I understand it's an old building, but when I reported the issue, the response from the reception staff was incredibly disappointing. No potential resolution was offered, and no real concern was expressed. This is definitely not five-star customer service. ​While the location is perfect, the failure to provide a basic amenity like hot water, coupled with the poor staff response, means I would not feel confident returning.

Was gifted the virgin afternoon tea voucher for two. I would have preferred if we had been given £20 to spend in Pret A Manger. The tea was served in an Indian restaurant attached to the hotel. Staff were nice and tried hard but nothing about it felt very classy. Scones were actually decent. Sandwiches, cakes and coffee all awful.

Rooms overall are pretty decent, bathrooms are decently sized for the rooms. I do believe they need some upgrades like a proper nespresso machine and at breakfast they charge for bread for an omelette? Just little quirkly nickle & diming going on but decent. Location is great. Nice building.

Location: Great – very convenient and pleasant. Service: Could be improved. The barman was lovely and kindly made me a cappuccino while I was waiting to be seated for breakfast, which I really appreciated. However, the breakfast service itself was quite slow. I was the first to sit down, yet it took nearly 10 minutes for my order to be taken. After that, I waited around 10/15minutes for a small bowl of fruit and almost 20 minutes for the avocado toast — which unfortunately was prepared incorrectly. I ended up having to cancel it as I needed to leave for the airport. No one excused the poor service and gave a bit of an attitude when I was clearly bothered. General vibe is really nice, check in and check out was easy and pleasant and most of the staff are lovely. I did find it odd that the manager also seemed to be scolding two of the employees at reception where it was very easy to hear. If they had of been more attentive (particularly at a less busy time in the morning) the stay would have been more pleasant.

We loved our stay at the Hoxton. The room was clean and super chic. It was very easy to get everywhere. There is a subway station very close by, and it's a 20-minute walk to the Tower of London and 13 minutes to Borough Market. The staff were extremely friendly and we felt very well looked after. I would book this hotel again anytime.

RATS/MICE IN DINING AREA, STAFF ARROGANT, DO NOT STAY HERE! Our recent stay at this hotel was a complete disaster, a stark contrast to a previous wonderful visit. We were horrified to discover a rat/mouse scurrying around the bar area, not once, but twice. The initial manager we reported it to dismissed our concerns with a "no way" and did nothing. A second staff member confirmed no action was taken. We even captured video footage before spotting another rodent directly behind us. To make matters worse, our room had weak water pressure and the taps didn't get hot enough for a shower. When we complained, the hotel's response was equally disgusting. They tried to palm off responsibility to the Food & Beverage team, despite the hotel being their building, and offered a pathetic 20% off a future stay and a voucher instead of the full refund we requested. All of our attempts of trying to resolve this in a civil way was met with arrogance and a complete lack of accountability while also attempting to take more money from us. Their failure to address our complaint directly and resolve the issue as requested is unacceptable. This level of disregard for guest experience and safety is truly shameful.

I booked this hotel last minute as it was a stones throw from a party venue I was going to. So glad I did, it was such a treat! Staff were lovely, the location was great (a few minutes walk from Southwark tube) and the rooms were beautiful with so many lovely touches, including Roberts radio, clothes steamer, and lovely views from the huge windows. The bed and bedding were so soft and fluffy too, I had. A great night's sleep. And icing on the cake, check out at midday!

A beautiful stay here. The decor is too beautiful, every detail. Stylish, classy, relaxing, lovely friendly staff. I am fussy, very, however I could not fault the room I stayed in. I could not find a spec of dust, dirt, anywhere. I looked at light fixtures, lamps, around the bed frame, headboard, floor, bathroom; nothing. First time I've stayed in a immaculate room in a long time. Bed was comfortable, sheets sparkling white, fresh smelling. Restaurant on the rooftop; Seabird was beautiful. Honestly a beautiful, beautiful place. From outside the front exterior to inside. Highly highly recommended!

I’ve stayed at The Hoxton before (including Shepherd’s Bush) and always had a great experience, so I was shocked by how poorly I was treated at Southwark. From the start, staff were cold and unwelcoming. My partner and I are both successful music producers — creative and tattooed — and it genuinely felt like we were being judged for our appearance. The man on reception on Sunday was particularly rude and unfriendly, and despite asking daily, our room was never cleaned once during our three-night stay. Unlike every other Hoxton, payments were taken automatically each night without the chance to review or approve charges. When I asked for a copy of the bill, I was told it would be emailed, but it never arrived. At checkout, the manager loudly read out our bar charges in front of others, which was embarrassing and unprofessional. To make things worse, we saw a mouse run across the restaurant floor while eating, and pest control was on site — clearly not a one-off issue. My partner has a severe phobia of rodents and was extremely distressed. We spent over £1,300 and were made to feel distrusted and unwelcome throughout. This was completely out of line with the usual Hoxton experience and incredibly disappointing. I hope management take this feedback seriously, as the service and hygiene standards here were unacceptable.

Room: Super cozy atmosphere inside with turn-down service, felt like I was coming back to the home of my dreams – clean, with warm, recessed lighting + very comfortable bed. Food: I have a gluten & dairy allergy and there weren’t too many options available for breakfast on-site, just an FYI so our go-to was Farm Girl nearby for breakfast / brunch. Location: Super convenient, right across the street to the Tube! Service: Extremely helpful front desk staff - I had a package sent to the hotel & there were no issues in retrieving & it was super easy to request extra cutlery & bowls to the room so I could make my own oatmeal in the morning.

Prepare to be charmed by this fantastic London hotel! For those who love unique and creative places, this one really delivers. The design is beautiful and feels both sophisticated and welcoming. The room was a sanctuary of comfort. The layout was both luxurious and practical, the bed was a dream, and the amenities were top-notch. What really stands out is the staff. They are genuinely warm and passionate. Their enthusiasm made us feel like honoured guests. This hotel isn't just a place to sleep—it's an experience. It's a hotel that truly understands hospitality. If you're looking for a great hotel in London, this is it, and I will return soon.

My family and I very much enjoyed staying at the Ampersand. Our rooms were lovely and comfortable. We booked several rooms, and when it was determined the room my mother had was not suitable for her physical needs, they immediately placed her into a more comfortable situation. I was greeted with a lovely welcome in my room for my birthday. The breakfast downstairs was terrific. Great area, I'll be staying again when I return to London.

Lovely hotel, we thoroughly enjoyed our stay here. Beautifully decorated hotel, rooms we immaculately clean. We stayed in a music theme room on the 5th floor. It was lovely and quiet, room was spacious and comfortable. We had a fantastic nights sleep. I loved the little duck in the bathroom made me smile! And the extras in the fridge were a nice touch and greatly appreciated after a busy day! We would definitely stay again. Location is incredible so convenient for the tube, the museum and lots of lovely cafes and restaurants. My only disappointment was that we couldn’t get food in the hotel before 6pm which we needed to do as we were heading out early and we arrived back at the hotel after 12 hoping for a little nightcap but even on a Friday night we were told bar was closed and the concierge couldn’t recommend anywhere in the area where we could go! Which was a bit of a disappointment. But all in all it was a very pleasant stay! Our only regret is not booking breakfast or afternoon tea in the drawing room! It looked stunning! Had we more time there we would have. But I’m sure we will be back! Overall very comfortable pleasant stay on top location!

We went to the Ampersand Hotel for their amazing science-themed Afternoon Tea. First I have to say that the service here was exceptional. Our servers were so attentive and welcoming and I was incredibly impressed. I’d say best service I had anywhere during my 3 weeks in the UK. The Afternoon Tea itself was so much fun. The savory sandwiches I think were the highlight. We were offered refills on multiple occasions, which we didn’t realize was included when booking (a nice perk). As a science teacher, I really loved the sciencey take on the meal. It was entertaining for adults as well as for the kids are the neighbouring tables. The dining room was beautiful. I would highly recommend the Ampersand.

Everything about Ampersand was amazingly good! The room was cozy, all the staff were friendly and professional, cleaning service top notch, and the breakfast food and staff were above expectations. The location is perfect within walking to museums, shops and restaurants. Perfect for a london experience in kensington. Highly recommend

The Ampersand Hotel is in a fantastic spot in South Kensington, and the building itself has a lovely charm to it. The bed was comfortable, which I appreciated, but even in one of their larger rooms, the space was incredibly tight. It felt more like a cleverly styled cupboard than a room at this price point. The service was inconsistent. A few staff were genuinely professional and couldn’t have been more polite. Unfortunately, others were dismissive and at times, unnecessarily rude. That contrast made the stay feel awkward and uncomfortable. For what they charge, the overall experience just doesn’t stack up. It’s overpriced, and while the setting is beautiful, the substance is lacking. I wouldn’t return.

The dining area was very elegant, and service was top class. I took my mother for Mother’s Day Lunch. The food was very tasty, with the meat being a standout: however, I would note that the price reflects the service and atmosphere and so is more than you would expect to pay for a roast, even in London. Overall a very good experience for a special occasion.

We loved our stay at the Twenty Two!! We have stayed at a lot of high end properties in London and this is the first place I will be returning to! Awesome location, great staff, the best breakfast we have had in London! The drinks lists were perfectly curated and served by really personable great staff. Rooms are gorgeous and kept really clean! Loved!!!

I first visited The Twenty Two about four years ago, and since then it has become one of my favourite places to stay in London. The balance between value, comfort, and location is simply perfect — it feels luxurious yet welcoming every single time. Today I returned for lunch, and it was exceptional. The caviar, the chicken with truffle, and the artichoke salad were all impeccable — beautifully prepared, full of flavour, and elegantly presented. Every dish reflects the same attention to detail that defines the entire experience here. The atmosphere is refined but relaxed, and the service is always warm and professional. I’ve also stayed at the hotel before, and it continues to impress in every aspect. They’ve recently opened in New York, and I’ve heard there’s one planned for Paris as well — a testament to how special this place truly is. There’s also a private members’ club downstairs, adding an exclusive touch to the overall experience. I highly recommend The Twenty Two — a true gem that never disappoints.

A big NO. The hotel management is far behind the quality of the club — they simply have no idea what they’re doing. Three days without air conditioning, windows locked shut, poor lighting poor water in the rooms, and not a single apology. Service is below average at best... I don’t recommend its not worth the money

We called to inquire about cancelling our restaurant reservation due to an airline strike that forced us to cut our vacation short. The restaurant said the manager would contact us shortly. Within 5 minutes, they charged our card on file 300 pounds and the manger never called back. Shameful behaviour by a so called 5 star establishment. No willingness to communicate, just immediately charging a card, without authorization, without confirmation. Disgraceful service.

Lemon pasta, baby chicken, and the artichoke salad were all so good! Cookie with ice cream was yummy as well

Good staff, nice beach. Still, I’ll always connect this place with the moment I realized my boyfriend wasn’t being honest. I had the suspicion but no proof until 7SpurCore checked things discreetly for me.

I had dinner at Broadwick Soho with four friends, and while the food and service from our waiter were good, the behavior of another staff member completely ruined the evening. After dinner, we asked about going upstairs to the terrace for a drink. Our waiter politely told us there was no availability at the moment, but he would let us know if anything opened. Later, we checked with another staff member (who appeared to be in a managerial role), and he was shockingly rude. He lied to us, saying there was a “private event” (which we knew wasn’t true), mocked us when we asked questions, and when I quietly said to my friends that I didn’t like the vibe and we should leave, he immediately told us, “Let me show you the door.” When I laughed in disbelief, he laughed back mockingly and shouted “Exactly.” This kind of behavior is completely unacceptable, especially toward paying guests. We were respectful, we had spent money on dinner and drinks, and we were considering the hotel for future stays for visiting relatives. After this experience, there is no way I would recommend Broadwick Soho to anyone. They lost not only repeat diners but also potential hotel guests. This was disgraceful service and deeply unprofessional. It’s a shame as the place is aesthetically stunning.

Just had an incredible stay at The Broadwick SoHo. The rooms are impeccable. So beautifully decorated and comfortable. So many thoughtful details…there was nothing that we could have needed that wasn’t provided. The hotel is centrally located in a busy and walkable area with lots of shops and restaurants. The service was also incredible. We will definitely be back!

It’s a lovely hotel. We had an interesting experience with the fellow at check in, which while we able to sort out, kind of soured our stay. Overall it was a nice experience but the staff wasn’t very warm or welcoming. Not the end of the world but probably wouldn’t stay again.

This hotel is amazing! It is a small boutique hotel that is beautifully and eccentrically decorated. The service is impeccable. The food is good. The housekeeping and cleanliness are off the charts. Our room was stunning with no detail overlooked. Truly a top notch experience all around!

Incredible. I came here for an even at Flute on the rooftop, the staff could not have been more accommodating, they did everything perfectly down to every last detail. The hotel itself is stunning and an incredible place to visit. But, the staff were amazing! Especially Donato, he provided such high levels of service so naturally, and was a delight to meet on my visit.

Incredible hotel. Service was impeccable; we checked in with Ollie and he was perfection! He immediately picked up on our appreciation for the design and decor of the hotel and offered us a tour. Ollie took the time to share the history of the hotel, the influences into the stunning design and showed us around the all of the beautiful spaces within the hotel. Thank you Ollie! Our room was gorgeous, beautifully designed and with evident attention to detail in every aspect. Very well appointed and comfortable. The area: Soho is amazing, intriguing, walkable, exciting and entertaining. A great location. We will certainly be back!

Enjoyed a wonderful evening with friends enjoying cocktails here! Such a gorgeous venue and really lovely staff!! Beautiful decoration and Luke, our lovely Scottish waiter was incredibly informative and a delight to chat with. All in all ...highly recommend!

The room was lovely, it had a lush big bed and everything was very clean. Everything was pretty well maintained, except for the AC, which didn't seem to do much at all. The receptionist was welcoming and attentive. The location is good, close to the train station, however, the road is noisy at night. On the street around the corner there was free car parking from Friday evening to Monday morning, so that was a score, otherwise parking at the hotel is £25 a day. Overall, it was very comfortable and I would stay again :)

PARKING IN BACK OF HOTEL and very nice with private gate Hotel is nice, clean and modern. Love their environmental focus - see picture summarizing. Would have given this place a 5 star but giving three for the following reasons: - room is in basement with no window and thus feeling a bit claustrophobic. - no thermostat in room so it was too warm at times and when I called the hotel front desk I just got message that staff were busy so to call back - beds and pillows were very firm and uncomfortable

The staff and the venue was lovely. Rooms, spotless. The only thing that let it down was the breakfast, which was despite only just being put out, barely warmed through. Would definitely stay again, but wouldn't have the breakfast. Hence 4 out of 5 as everything else was impeccable.

Good hotel for the money, staff were brilliant, very friendly and helpful. Evening meal was good, we also got a free drink for a reward for being green because we choose not to have our room cleaned. Our room was clean and a little quirky...we parked in there car park which is handy and for £25 a night wasn't bad for London parking costs, The tube station is very close for transport Would stay there again

The first thing I noticed was an unpleasant smell in the room, which set the tone for the stay. The décor feels like it’s trying to be quirky, but really just comes across as confused, and overall the hotel doesn’t seem to know what it wants to be. For the price charged, it definitely doesn’t feel like good value. On top of that, the shower drain didn’t work properly and left the bathroom flooded, and the bedroom lighting was poorly designed and awkward to use. Noise travels easily too — you can hear every footstep in the corridors, which could be a real problem for lighter sleepers. On the plus side, the staff were friendly and the communal areas had a good vibe and the breakfast was better than passible but sadly that wasn’t enough to make up for the disappointing room experience.

Stayed here for business reasons as it close to the venue I needed to attend. Had a basement room with no windows which wasn't really a problem. Basement is a bit of a maze and only one of the two lifts goes down so you sometimes can wait a little for that lift. Bit odd decorations in the room but that just adds to the quirky charm.

Hassle free check in and we were allowed to check in early as our room was ready for us. Excellent coffee machine available on each floor and we stayed in a very quiet and spacious, internal room with no windows. The bed was very big and comfortable. Hotel is in a great location and only a 5 min walk to Aldgate east tube station.

I actually recommended this hotel to my American cousin who was visiting. She has very high standards so I was a bit nervous recommending somewhere I had never been but just went on word of mouth. I didn’t need to worry, my cousin was very happy. We went to her room for a pre-meal drink & it was spacious, beautifully decorated & very clean. The bathroom was immaculate & also very spacious. The location was perfect for our family get-together meal too.

We came here for an afternoon tea and a game of bowling to celebrate our anniversary and were treated very kindly - it made a special occasion even more memorable. Many thanks to the manager and staff for their attentive service! The cakes that come with the afternoon tea were also especially delicious and we loved sitting in the Orangery in the rain.

An absolutely brilliant bowling experience at the Ham Yard Hotel. From start to finish, everything was seamless — stylish setting, great vibes, and impeccable service. I visited with a guest and we both thoroughly enjoyed ourselves. Special mention to Ricardo — while the entire team delivered first-class service, Ricardo truly went above and beyond. His attentiveness, warmth, and professionalism made us feel genuinely welcome, adding that extra sparkle to the day. Thank you, Ham Yard Hotel, for creating such a fantastic atmosphere and delivering an experience worth remembering. We’ll definitely be back.

While the adorable decor and impeccable attention to detail would attract the most discriminating traveler, it does not come close to offsetting their saccharin, insincere service. Prepare to be gushed over with words, but not in action. They decide what they provide, on their timing, with no concern for the customer experience. The "you are lucky to be here, you put up with what I want you to put up with" approach. Upon mid/late afternoon arrival, the waiting room contained what I assume were also other travelers waiting for their rooms, while the owner "inspected" the rooms, magically, all up until 3:00pm. Really, you could not have done this four hours earlier? I would rather have a bin out of place than fall asleep in your lobby. In our case, we arrived at 1:00, unsurprisingly no room ready post-2020 (for this price they cannot afford to staff up cleaning service?), so we told them we would wander around meanwhile. Did they get a room ready for us? Nope. They wanted us to wait until 2:55pm. So when we returned, exhausted from our trip and walking around an hour and a half, we had to wait with everyone else, exhausted from their trip and walking around, being told that the owner is "auditing" the rooms. Because they have no interest in their client experience, of simply having a room ready while their clients are waiting, they have an interest in doing things on their timing their way and making people wait for their great and grand provision. Then, to make matters worse, they insisted on bringing up luggage I could have easily wheeled to my room and had it right away; I doubt I could have wrestled it from their grip. (I obviously wheeled the luggage through airports, I can walk it onto a lift 10' away.) Did they bring it to me right away? Nope. I waited 20 minutes for it, exhausted, in the room, not being able to take a nap because I was expecting my bag. So they can keep their great and grand provision, along with their exorbitant fees, graciously offering you a bottle of water in the lobby that in the restaurant the same bottle is 6.50 (I asked for a glass of water anyways, implying tap is fine, and they provided a 6.50 bottle of water... I don't care about the price, I care about being treated disrespectfully, and being charged 6.50 for turning down juice in the morning and asking for "just a glass of water" instead is not service.) I was nothing more than an ATM to this establishment. I have stayed in about 15 different hotels in London over the past 25 years, and I would rather stay in any of those again before this one, I do not exaggerate. I do not need to be fawned over, I do not want lip service, I do not want to be talked to in a sing-song voice like I arrived in some magical children's land. Instead, I want actual service, from people who actually care about the fact that I might be actually tired from traveling and would like an actual room sometime before it's time to get ready for dinner. In short, you will not find a thread out of place or a luggage mark on the wall in this elaborately decorated hotel, but you be fawned over to your face while they refuse your actual needs, as they are too busy with their hands in your wallet and pleasing their own management.

The Ham Yard Hotel squats in Soho like a benevolent alien mothership that's decided to go into hospitality. It announces itself with a courtyard that shouldn't exist - a pocket of trees and bistro tables carved from London's dense tissue, as if someone simply insisted on breathability and the city grudgingly exhaled. London will eat you alive if you let it, this place won't. It's my fav new new crush. Inside, the color scheme suggests what would happen if a particularly confident interior designer ate a bowl of Skittles and had vivid dreams. Fuchsia. Emerald. That particular orange that says "I've read about the seventies and I'm not afraid." The effect is either migraine-inducing or oddly soothing, depending on whether you've had the cocktail yet. The rooms contain beds large enough for strategic territorial negotiations. The bathroom amenities are arranged with the precision of religious artifacts. There is, inexplicably, a bowling alley in the basement, because someone asked "what does luxury mean?" and answered "ten-pin, obviously." The staff move through the space with the practiced grace of people who've seen everything Soho can produce at 3am and remain professionally unflappable. You leave feeling either utterly restored or slightly overstimulated. Possibly both. The city absorbs you again immediately.

Had an unpleasant experience here yesterday. My colleagues and I were just passing by and looking for a public spot to sit for a moment. The doorman told us we couldn’t sit on the bench by the hotel entrance, which we understood. Then we noticed several people sitting on the tree bench a bit further away. They were eating hot food, drinking beer, and had shared e-bikes nearby. It clearly looked like a public area, and there were still empty seats, so we walked over. As soon as the doorman saw us approaching, he rushed over to stop us and later called his manager. The manager said it wasn’t “about people” but “about food” (we were holding ice cream) that no one could eat there. We pointed out that others had been sitting there for quite a while, eating and drinking without any issue. Realising the inconsistency, the manager turned to one of them and said, “You have 5 minutes to finish and leave,” which immediately started an argument between them. Everyone sitting there happened to be white, while we were three Asian women. The way we were treated made it feel impossible to believe this was just a coincidence. When we asked the doorman if it was racial discrimination, he pretended not to understand and even asked if we were being discriminatory. After reading other reviews, it seems we are not the only ones who have been treated this way here.

I’ve been coming to Ham Yard for about three years now, and it used to be one of my favourite spots in London. Unfortunately, the service has recently become increasingly unfriendly, dismissive, and overall quite rude. On our most recent visit, we simply asked if smoking outside was still allowed. We were placed in a corner with no heating and no sense of hospitality. Drinks were brought out and we were asked to pay immediately. Not exactly the relaxed experience one hopes for on a small date. It’s disappointing to see what was once a warm, welcoming gem turn into just another place that’s lost its charm and care for regular guests. I truly hope management takes notice and restores the standard of service that used to make Ham Yard so special.

First I want to acknowledge that the staff were all very professional, kind, and helpful. Great location in the center of London. Where this hotel falls short is in the decor. It feels dated and not very luxurious, the elevator was dirty and small. It made me wonder if its like the word chips and 5 stars means something different in the UK. I have stayed in Holiday Inn express that felt more lavish than this. I don’t think the price matches the amenities. I recommend if the look and decor do not matter to you, has mentioned before location is exceptional and so are the people.

Our stay at St. Martin’s Lane in SoHo, London was fabulous! We really wanted a place in the heart of the bars & restaurants and this was ideal! We had the garden room, though a little dark when it’s cloudy outside, the room was spacious and housekeeping staff did turn down service for us every night! It was nice to come back to a clean room after a full day of walking! SIMO took care of us and helped with everything. I asked for a hair straightener and he even sourced that! Would recommend their bar in the hotel as well. Overall great experience!

We stayed at St Martins Lane Hotel for five nights and had such a wonderful experience. The staff were incredibly friendly and accommodating from the moment we arrived. Our Deluxe King Room was spacious, bright, and comfortable, facing The Coliseum theatre, which was a standard view (we didn’t stay here for the view to be fair). They were kind enough to fulfil our requests for an extra duvet and a hard pillow (which I always ask for at every hotel), and it made our stay even more comfortable. The bed was also very comfortable and felt luxurious. I also loved that they offer free laundry service for up to three gym items per day — such a thoughtful touch that you don’t often see in city hotels. The concierge team were fantastic too, always friendly and helpful (shoutout to the Visa, he was always so very friendly!). The location is absolutely perfect, especially if you’re in London for the theatre. We spent most nights seeing shows and could walk to almost all of them. There are also plenty of great restaurants and cafes just around the corner. If I had to mention one small downside, it’s that the corridors are a bit too dark for my liking, but that’s a very minor detail compared to everything else. Overall, a truly great stay; comfortable, convenient, and full of warmth. Would definitely come back!

We enjoyed our one-day stay so much. We didn’t experience any issues and actually were surprised how seamless everything was. The room we got was spacious and exceptionally clean. The staff was helpful, special thanks to Vi. The food at the restaurant was also tasty of high quality. We will certainly return when visiting central London in the future. 10/10!

We stayed here back in April with family and we knew when we came back we wanted to stay here again. The hotel is so clean. The staff is so friendly and it was close to everything we wanted to do. Visar was the cherry on top! Every day he greeted us with a smile, addressed us by name and helped us with transportation and suggestions on how to get around. We will definitely be returning in the future and staying here again. We tell all our friends about St Martin’s Lane!

I stayed at St Martins Lane London, a Morgans Originals hotel, and honestly… 10/10, would dramatically swoop back in again. First of all, Gary. This man deserves his own wing of the hotel, preferably with a spotlight and a plaque. He was incredibly kind, genuinely helpful, and even took the time to walk us through the room’s infamous lighting system. If you’ve stayed here, you know those lights are basically a NASA control panel disguised as mood lighting. Thanks to Gary, we mastered it. We were glowing. Literally. The room, location, service, everything: excellent. Chic in that “I feel richer than I actually am” kind of way. One note, though, delivered with full gravity: Do not use the round front door. That door and I had a moment, and it almost became my final resting place. I’m not saying it’s cursed… but I’m not not saying that either. Naturally, Gary rescued the situation because of course he did. At this point I think he might be magic. All in all: phenomenal stay, incredible staff, and a lighting system that made me feel like I was living inside Pinterest. Just maybe enter through the normal door like a regular mortal.

We are in our 60s from the UK and have stayed in London hotels for decades- for work and as was the case this time for celebrations such as birthdays. This really was the best hotel we have stayed in. The reason being many hotels are comfortable or lavish or well located or have good facilities ( this one did) but rarely is it the case that every single staff member is reliably helpful, friendly and managers please note unstressed. The unstressed vibe from staff is unique now in the UK. It is a stressful place to work but means it's often more relaxing not to have to encounter stressed hospitality workers. A special call out for Vi who was so helpful. All service eg housekeeping room service were so prompt. I cannot recommend this hotel enough.

Does all the basics well. Breakfast is spectacular and a perfect way to start your day so you are full of energy for the day. Coffee is some of best I’ve ever had. Showers are unreal! Great pressure and warm. Perfect after a long day of travelling. Comfy beds. It is situated in a perfect spot to get around being next to Paddington. No aircon is the only drawback but hey this is a great hotel I’ll definitely be back.

Excellent location which contributes to 2 stars overall. Room was tidy but poorly designed (we had no place to sit on except your own bed). You can enjoy the city vibe just by staying inside your room, hearing everyone talking and shouting from the street. Smoke and alcohol smell from downstairs comes directly inside as you need to keep your window opened (no A/C) in summer night. Good place to settle your luggage but not so good for sleeping (especially to overcome jet lag).

Good central location, booking should be carefully considered though. Rooms are tiny without any space to work on a laptop, the bathroom door can't even open all the way (I stayed in three rooms). Minimal guest amenities and single glazed windows means the rooms are noisy late into the night. Staff were pleasant and breakfast great.

Great value at such a convenient location. Great for arriving at Heathrow late in the day, rolling onto the Paddington Express and such a short quick stroll to the Pilgrm. Rooms are modern chic, immaculately clean, so comfortable. The Lounge/bar serves a great breakfast - amazing server who's becoming a legend for excellence. Cocktails on the balcony such a treat in the afternoon. The neighbourhood seems to be on an upswing!

Here’s why the Pilgrm was the perfect place for me to stay on my first night in London…1. It’s right outside of Paddington Station. After an overnight flight from America, I didn’t have to navigate any transportation after taking the Heathrow Express in from the airport. And from Paddington you can get anywhere you need to go — I was on a train out to Cornwall the next morning. 2. The neighborhood is filled with convenience stores and budget restaurants. Essentially across the street you can pick up any snacks, drinks, or quick tourist trinkets you want, and can eat at a variety of Mediterranean restaurants. 3. If you want to walk, Kensington Gardens and Palace are close by. 4. And the best thing about the Pilgrm is the food and drink service. Sure, they gave up the large check-in desk, but replaced it with a coffee bar. And upstairs is a lounge and balcony. You can get coffee or wine. And the best part was the breakfast. It was so convenient after a long day of travel to just walk down the hall for a delicious breakfast and excellent service. So, okay, the rooms are cozy —very—, and there’s no AC, and there was a heat wave, but the fan helped…For me the convenience and service made up for that. The towels and bedding were quality and the room and tiny bathroom were spotlessly clean and the staff was kind and attentive. I also have enjoyed the Pelegrims facial oil that came with the reservation -- quality product with a nice smell.

Location is great that’s where it ends. You go to check in and are told to do it online. The lift is too small for cases. The rooms are SO SMALL. I can’t stress this enough it is very uncomfortable. You can’t change the temperature of the room. Finally I got many many bug bites in the bed see photo. Awful

Small rooms but perfect for what we needed. Clean, polite staff, cost effective and great location to Paddington station. Single glazed window so it's not too quiet.

The Hari Hotel, London The Hari Hotel is a beautiful blend of modern design and cozy comfort. From the moment you arrive, the staff make you feel genuinely welcomed. The rooms are stylish, warm, and relaxing perfect after a day exploring London. The location is excellent, and the hotel’s calm, safe atmosphere adds to the experience. The Hari isn’t just a place to stay; it’s a place you’ll want to return to.

The hotel was cozy and quiet, with a perfect location. However, I found the room very small—even though I had been upgraded—and it lacked a dresser, which was disappointing. Overall, the hotel felt more like a 4-star property rather than the 5-star standard it claims, especially considering the price I paid. There were also two major issues I did not appreciate. First, upon arrival, I was charged £200 as a deposit without being informed in advance. I was simply trying to pay the reservation cost as indicated in my booking (“pay at the property”), but only realized the total was higher when the transaction went through. A deposit of this size should be clearly communicated beforehand. Second, during checkout, the invoice included a charge around £50 higher than my booking total. When I asked about it, I was told it was a “service fee.” I hadn’t requested any special services, and everything should have been included in the booking price. When I objected, they said it was “optional” and offered to remove it—after the fact. This left me with the impression that they were adding hidden charges in hopes that guests wouldn’t notice. Additionally, the bed sheets were not very clean—they had visible makeup stains. While the staff kindly offered to replace them, the new set they provided was also not properly clean, which was quite disappointing. Overall, while the location and quiet atmosphere were appreciated, the experience did not meet my expectations, especially for the cost.

Short stay here for a bit of work and a bit of fun. Was an incredible stay from start to finish. Didn't get a chance to eat much at the restaurants but I certainly will be back again. Only caveat is that there aren't many amazing restaurants/shops as close as some other London areas. Nearest tube stop is about a 10-15 min walk which is not bad in general, but London has other options that are closer. Overall, still a 5-star stay!

I had a wonderful experience at The Hari. From the moment I arrived, the staff made me feel genuinely welcome. The hotel is beautifully designed, with elegant interiors and a cozy, boutique feel. My room was spotless, stylish, and incredibly comfortable. The location is also perfect—peaceful yet close to everything I needed. Every detail felt thoughtful and elevated. I’m already looking forward to my next stay!

An Unforgettable Birthday at The Hari – Thank You, Angelika! We celebrated our birthday at The Hari in London and had an absolutely unforgettable experience. The team had reserved a lovely spot for us on the terrace, where we were joined by friends to toast with a bottle of champagne 🥂. From the moment we arrived, we were warmly welcomed by Angelika, who guided us to our table with genuine kindness and care. As we were enjoying our drinks, she suddenly appeared with a beautiful surprise: two small birthday cakes from the hotel’s own patisserie, presented on a slate tray with “Happy Birthday Thomas and Alexander” written in chocolate sauce. Each cake came with a candle to blow out, and it was such a thoughtful, touching gesture. Angelika even got the other guests to join in singing “Happy Birthday,” which made the moment feel incredibly special – one we will never forget! The cakes were absolutely delicious – you could really taste the quality and passion behind them. Afterward, Angelika took the time to show us the restaurant and chatted with us for a while. She was so friendly, warm, and genuine, and made us feel truly celebrated. All the other staff members were also incredibly attentive and welcoming. The whole experience was perfect from start to finish. Thank you, Angelika, and the entire team at The Hari, for making our birthday so memorable. We couldn’t have asked for a more beautiful and heartfelt celebration. Highly recommended!

Location excellent for Chelsea, Harvey Nichols, Harrods etc. all within perfect walking distance. The hotel itself is pretty quiet I was on the 9th floor which had a cute small balcony. Overall the hotel is nice new and modern. The Room was fine, lighting not the best can barely see in the wardrobe that has the kettle safe etc inside which isn’t ideal. The bed despite being advertised as a king was two single beds pushed together meaning the middle of the bed redundant and being forced to sleep on one side of the bed which wasn’t very comfortable in itself and felt like a hole was in the middle. That aside it had all the bathroom amenities you would come To expect. The breakfast room service arrived uncovered which I believe should be covered when being transporter through the hotel, especially in a ‘5 star’ hotel. When I checked in there was a bit of a commotion and the receptionist I was dealing with had to hush other staff members for chit chatting. I did expect more from this hotel given its 5 star status, which it is probably more suited as a 4 star. The location is superb but given there are so many other hotels in the area I’d probably not choose to stay here again.

It’s now been two weeks since my wife and I stayed at Hotel. We were sadly disappointed with the size of the room, even though I had booked with the American Express platinum card. There was no upgrade available for the entire seven nights stay that we were there, even though I had complained that the size of the room was inadequate for two people with seven days worth of clothes and only two drawers for storage. The room was clean. The staff was friendly, but it was so disappointing to have a room that was the size of a closet. I’ve been on cruise ship rooms that were bigger than this. I would recommend this hotel if you could get a bigger room, but between the Platinum card, not giving any satisfaction and the hotel management not giving any satisfaction. I would hesitate to check into this hotel unless I saw the room availability first otherwise I would stay here again.

We stayed here for a long weekend for our honeymoon. Natalie helped us check in. We've never received such an incredibly sweet, warm, cordial, and hospitable welcome as at this hotel. Natalie took such good care of us; our trip couldn't have been better from the start. Even when we returned from the city, she would happily come over to check in on us and see how we were doing. The hotel rooms/suites are also fantastic. Beautiful high ceilings, lots of light, a gorgeous bathroom, and excellent amenities. Breakfast is served in a cozy, intimate space. The poached eggs on toast with yogurt are highly recommended. We will definitely be back to celebrate our one-year anniversary. We want to thank everyone who works at this hotel for a fantastic honeymoon, and Natalie is especially dear to our hearts. Thank you!

Warning: This hotel is extremely chaotic due to poor management. After discovering the bookings were non-refundable, I tried the following: 1️⃣ Contacted Marriott customer service immediately to request assistance with cancellation 2️⃣ Sent a direct email to the hotel asking for cancellation 3️⃣ Asked a local friend in London to call the hotel front desk to confirm The front desk explicitly stated: Both rooms are non-refundable! I accepted this and, as required, updated the details of one room to my colleague’s information. Here’s the key issue ‼️ The hotel then sent a confirmation email clearly stating that both rooms were confirmed and non-refundable! I double-checked this information and even discussed invoice details, providing my company’s information. To be thorough, I also confirmed with Marriott directly that the bookings were all in order. Then, just before my departure, I suddenly received an email from the hotel: One room had been canceled free of charge, while the other would not be refunded if canceled! I immediately asked my friend to call the hotel again. The front desk responded rudely, stating: ⚠️ The canceled room could not be reinstated ⚠️ They had canceled one room without any request from me ⚠️ They completely ignored the previous confirmation email they had sent How could they cancel one room from the same booking without notifying me?? What followed was even more appalling: 📧 The booking center staff went completely silent 👨💼 The General Manager I contacted was polite but shifted responsibility 💸 They claimed that "refunding one room was an act of goodwill" (even though my request was always for both rooms to be refunded or both to be honored) ❓ They even questioned why I wouldn’t stay in the other room! I have to ask: After such chaotic management and communication, how could I possibly stay at this hotel?! As a traveler on a long-distance business trip, this kind of treatment is truly unacceptable!

I recently had the pleasure of photographing Mars and Will's wedding at the Town Hall Hotel, and it was an exceptional experience from start to finish. The venue itself is stunning - full of character, with a beautiful blend of art deco architecture and contemporary design. The natural light in the Council Chamber is a dream for photographers, and the variety of textures and tones throughout the building provided endless creative possibilities. Staff were discreet, helpful, and incredibly professional - making sure everything ran smoothly without ever being intrusive. From a photographic perspective, it's rare to find a venue that offers such elegance, flexibility, and atmosphere all in one place. Whether you're planning a wedding or looking for a location that feels both grand and intimate, Town Hall Hotel is a fantastic choice. Highly recommended.

Very nice ambience,our apartment was large and well equipped, bedding first class,furniture quirky,lost a star as bar area wasn't open both days. Beware they add a £10 a day service charge, you do NOT HAVE TOpay this.make this clear to reception . Local area worth an explore,look out for cocktail bars ,all good

A beautiful and unique hotel. Perfectly located, it has a great pool and in-house restaurants, the staff are very friendly and helpful, and the room I had was perfect- a very modern styled room with beautiful classical motifs. I ate at the restaurant on the first floor above reception and ordered a selection of small plates which hit the spot perfectly. Super flavourful and totally underrated. All of the food was fantastic but the burrata and cured meat plate with chimmichurri was particularly exquisite.

We have stayed at the Town Hall several times over the last 9 year and every time we leave we know we will be back. The staff are so incredibly helpful, the space grand with delightful touches of whimsy and the rooms equipped with everything you need (including sky high ceilings and gorgeous MCM furniture). The pool is always a huge hit with our family, it’s such a beautiful and well designed space. We absolutely love Elis - which consistently has served some of the best dishes we have enjoyed anywhere. Seriously we would come for just the Cassava chips. The neighbourhood has retained so much of its east london-ness but has wonderful cafes and restaurants nearby (try Rogue Sarnies and Sado Pizza across the street, right behind Devil’s Whiskers, one of the best cocktail bars in London) foe families there’s two wonderful playgrounds in Weavers’ Field and Pay a visit to the Tita’s coffee cart.

The hotel takes no responsibility for the Club100 gym collaboration, and it often takes too long to to gain entry. No emails on the issues highlighted were responded to. Other small changes that would make a big difference to useability were not listened to. Cancelled due to breach in terms and Club100 false statements, and waiting for refund (Club100 ceased all correspondence as soon as I said wanted to stop after they did nothing to resolve issues and terms breaches). Overall the scheme has damaged impression of a great hotel and management.

The hotel is excellent, spotlessly clean with friendly and attentive staff who are always ready to assist promptly. The self check-in and check-out system is a fantastic feature, saving time and making the whole process seamless, with staff available to help if needed. The rooms are immaculate and well-equipped with everything you might need during your stay. The location is convenient, though slightly away from the main attractions, but easily accessible by bus and underground. Overall, I had a wonderful experience here and would be delighted to return on my next visit. :)

Myself, wife and 2 teen children just had a great stay at One Hundred. Extremely friendly staff who couldn’t do enough to help or accommodate. Overall, the family room was perfect with great views down Shoreditch High St, VERY comfortable super king beds and lovely decor throughout. Perfect consumable soaps in the bathroom smell incredible too. We all thought the ice cold water dispenser beside the lift on each floor was a nice touch as well, as each room has glasses and a large jug to refill. Great stay, look forward to returning soon, and would wholeheartedly recommend for this side of London!

Stayed here for work and had a really nice time. Location’s spot on and the whole place was lovely. Shoutout to Hannah on the front desk team 🎉 She helped me sort a cab to King’s Cross, even came outside with my luggage and helped me get it down the couple of steps at the entrance. Made sure I got in the right cab and everything! Left a nice taste before leaving London. Would recommend.

Major kudos to Hugo, Tee, Shane, Khalid, and the whole One Hundred Shoreditch team for making our stay truly exceptional. Everything didn't go perfectly -- that wouldn't have been a reasonably expectation anyway -- but the service recovery (their ability to make a few tough situations "right") -- was best in class. These folks are true hospitality professionals. The restaurant, co-working, rooms, and general design were wonderful, too. Highly recommend.

It doesn't start well and doesn't improve... The lift out the front doesn't really work so was less than ideal travelling with a 1 year old in a pushchair and a load of luggage. (Worked 1 in 6 attempts for us.) The self check-in system is poor and there are loads of staff stood round so it's a bit pointless and doesn't start the experience overly well. There are 20-30 non residents sat in the lobby at all time (yes even 8:00pm on a Saturday night) on their laptops "being seen" I was informed. This makes the area totally useless for the actual residents so I couldn't tell you what the lobby bar is like. The rooms are really nice and have lots of amenities. However, the windows being installed is pretty pointless as the seals around them are ornamental. If you're not planning on sleeping until 4am then this is the hotel for you. The bars across the road don't close until 3:30am which in a normal hotel with proper sound insulation wouldn't be an issue. However, here you can hear every conversation, shout, car engine, etc. even though we were on the 5th floor. Police cars and ambulances going past in the middle of the night with sirens on sound like they are in the room with you. So if you are daft enough to book this hotel after reading this review, bring ear plugs with you. It's odd that pretty much everything in the room that's not nailed down is for sale. I've seen shops that are less well stocked. Pretty much every surface that you'd expect to be available for storing clothes and your personal items is taken up by the 'mini' bar. All of which is at astronomical prices. There is a Tesco express over the road so you'd have to be desperate to use the mini bar. Overall the worst night sleep I've had in a London hotel. And I've got to say that from what the expectations were when we walked into a really nicely presented hotel room, what a disappointment! (We stayed during half-term and paid £1400 for 3 nights in 2 adjoining rooms). We will not be returning.

This is a very special hotel and the rooms are fantastic and it’s all modern and spotless. Two negative comments - the room extras such as mini bar prices are off the scale - a small chocolate bar retailing at 5 times that on the high street - it really fits into the rip off Britain scenario and is not justified. The inclusive breakfast was fantastic but the way the restrictions were applied such as you can only have one cup of filter coffee - which actually was a mini cafetière - without paying a premium seemed all mean spirited. So a great experience reduced to good as some aspects of the pricing here need to be watched.

I was having great expectations on this hotel. Unfortunately my experience got a bit ruined from the beginning. I had to give a deposit of 200 pounds just because there’s a minibar in the room or if I take something from the room. I can’t be the only foreigner coming here and having to convert my euros to pounds to then receive them back when I don’t need them anymore. There’s a cost in converting currencies and I was not happy at all about this. Another tainted experience was the included breakfast in the morning. I had several issues. On the first day I was told I could choose any hot drinks, but when I ordered an americano I was surprised to get charged. Another time they didn’t have oat milk which was quite weird for me as you would expect not to happen in a restaurant that serves breakfast. They charge an optional fee for the services on everything. The one on the bars is directly added to the bill. Not sure how that works if you weren’t happy with the service. On the check out, there’s a screen that you can avoid, but again. A bit awkward with the receptionist guiding you through the screens. The room was comfortable but noise on Thursday was quite loud as I was on the 1st floor. The gym was a nice addition. I don’t think I will recommend this hotel to any of my colleagues.

Great boutique hotel. You would never know it's located on a very busy street, super quiet rooms. Air conditioning! Included snacks and water for your stay! We had forgot our electric device adaptors and they had some for us to use during our stay. Really comfortable beds. Gorgeous new bathrooms. Definitely going to stay here again and again!

Title: Disappointing Stay – Poor Air Conditioning and Unpleasant Smells As soon as I arrived, I was hit by a strong fried smell from the kitchen, which only got worse inside the lift — it honestly made me feel sick. I was first given room 311, but as soon as I opened the door, I heard loud machinery noise. I immediately called reception, explaining that it would be impossible to sleep with that sound. They moved me to room 306, which faced the street but was much quieter. The room was a decent size, and if you like soft beds, the mattress was actually quite comfortable. The bathroom, however, had a bit of mud on the floor and an outdated shower tap, though it was otherwise clean and spacious. When I asked about air conditioning, I was told it had to be switched on from a panel at reception. Fifteen minutes later, the staff brought me a small fan because the AC wasn’t working. Maintenance was supposedly called, but the AC never worked during my stay. Overall, for £322 a night, this was a very disappointing experience. Between the smell, the noise, and the lack of proper air conditioning, I left feeling completely gutted.

Back from Paris, my London arrival is a seamless transition into a world of curated arts and design at The Megaro Hotel. Unwind in the opulent Pop Diva Suite, a theatrical sanctuary with a vibrant palette of vivacious reds and seductive golds. The suite is inspired by a movie artist’s personal studio, complete with a dedicated bar lounge and a lavish dressing area. The spacious bathroom, a pampering haven bathed in the glow of a Hollywood mirror, awaits your indulgence. As evening descends, let the exquisite flavours of Italian cuisine at Spagnoletti prelude an evening of pure enchantment, elevated by magical cocktails at the clandestine Hokus Pokus bar.

Not qualified for a 5-star hotel, 3-star is the best I would give. The rooms are too regular and the facilities are too old and simple to match the price. The condition of my first room is far from a 5-star hotel. The only pro side is access to public transportation. Update, I went to talk with the front desk, and told them my frustration and that I wanted to checkout. The front desk informed me that their manager wanted to talk with me before I move. I agreed. Their manager asked me what I did not like. I told her that the room is too old and does not match the 5-star standard. She showed me a completely different one, a suite, and ask whether I like it or not. I accepted the new room. I would say the service is very good and the manager was very professional in handling this situation, I am impressed. I am uplifting the score of the service to 5. I lke the upgraded room, and giving an overall score of 4. If I am given the upgraded room from the beginning, I would give a better score.

The location is superb—just across from King's Cross St Pancras station, which made everything so convenient. The room was stylish and spotless, with thoughtful design details. The bed was very comfortable, the toiletries were excellent, and the breakfast was one of the best I’ve had. Truly a 5-star experience.

We were disappointed by our stay at this hotel. We arrived on Saturday afternoon and checked into our room. Upon arrival, the room was extremely hot and my wife tried for some time to adjust the air conditioning to cool the room. When it was clear it was not working, she called reception, and was advised that they could make the adjustment centrally, and would call us when it had been done. We received no call. When we left for dinner, the receptionist advised she had tried to call us. (It seems they have a phone problem too as we got no call.) She explained that adjustment could not be made and that the system in our room was faulty. After discussion, she offered us a fan. When we returned to our room, the fan had been delivered and we plugged it in. Sadly, it simply blew hot air at us. Eventually, in order to try to cool the room to sleep, we had to open the window, and thus were disturbed by Euston Road traffic all night. And all of the next night. One of the reasons we booked was the indication of air conditioning. We could have booked much cheaper accommodation if we did not want that. We were not offered a room change to one with functioning air conditioning. We were not offered any sort of reduction or recompense. Their advertising suggest this hotel puts the customer at the centre of everything they do. Clearly, they failed with us. Subsequently, the hotel has contacted us to offer us a 20% refund for our inconvenience.

This is NOT a 5-star hotel. When I see “5-star hotel” I am imagining what you get when you stay at Corinthia, The Ritz, Four Seasons — all of which I have stayed at this year, confirming that I’m not crazy: The Megaro is incorrectly designated a 5-star hotel. The people who work at Megaro are great. The gentleman who was there when I checked in is the reason I did not immediately check out and go somewhere else (well, that, and the fact that everything was fully booked that week and there was a train strike happening). The lobby is hip and clean and trendy, and at first you’re like “oh yes, for sure this is a 5-star hotel,” but then you take the tiny old elevator up to your room and you’re like “did I go through a portal to another dimension?” because the hallways are musty, the decor is drab and dark, and worst of all is the carpeting… and its smell. Think pet dander meets chemical deodorant meets many (many) years of traffic without a serious deep clean. Holes and worn spots, stains everywhere. Honestly it all needs to be replaced. And what is happening with the showers? They’re like something out of a 1980s nursing home. Weirdest fixtures and setup, and a glass half-wall that blocks exactly 0% of the water from getting all over the floor. In my first room, the bathroom was especially dingy. It was better in my final room. I got to my (first) room and nearly panicked thinking about the fact that I had pre-paid for this stay and may not be able to get out of it. I wish I’d gotten pics of that one. But I went back down and politely asked if there was a room with hardwood floors instead, citing my allergies (if you have allergies or sensory issues around smell, good luck). They only had one available, but it was about to be booked. They kindly showed me that one, plus two other (carpeted) rooms as options, both slightly better than the first but still smelly, drab, dark, and just… not it. And NOT what you see in their photos on their site. I went back down to the lobby to consider my next steps. I decided to check out and eat the first night’s $450+ cost, but the nice gentleman walked back over to me and said he had moved things around so I could have the hardwood floor room. It still wasn’t going to be the 5-star hotel experience I had paid for, but at this point I was exhausted from 12+ hours of travel, and overwhelmed by the situation, so I accepted, with much gratitude for their efforts. (I know this review is harsh, but I am not rude or unkind IRL, I promise. 😅 The staff were very professional.) The room was… fine. No room service, no extra hotel amenities other than free coffee/tea and some free sodas they put in the mini fridge. Just a regular 3-star room. I will say: it was definitely clean! The hardwood floors were very clean, bathroom clean, sheets and bedding clean! Let me be clear: I’m not rich, but I like comfort when I travel, and thanks to the fact that I don’t have children, I can splurge on things like 5-star hotels. This was NOT a 5-star hotel. It really just confused me, more than anything. Like, I don’t understand how they managed to get that rating? Does somebody’s dad work for the ratings company? I even walked around before I checked out to see if I could find a secret 5-star wing where they put the people who determine star ratings, but I just found more weird hallways that smelled funky. Change the rating (and therefore the price) and this is a whole different picture. If this place had been correctly designated (and priced) as a 3-star hotel (and they replaced/removed the carpeting) — if I had been expecting and paying for a 3-star hotel — I would be giving a much better rating/review. Instead I am now a conspiracy theorist about how hotel ratings are determined. 😅 Service: 5 Stars Location: 3 Stars (very busy loud street outside although the windows do provide soundproofing; a good home base for exploring if you’re using trains, but not a cute ‘hood in itself — and I walked everywhere due to the train strikes) Rooms: 1 Star (for a supposed 5-Star hotel)

Stayed here for two nights and absolutely loved it. Greeted with smiles and our luggage taken into the hotel. The staff is very friendly and helpful, check in was an easy process. The room itself was beautiful, decent sized for a London city hotel. The bathroom was beautiful! The location is perfect, walking distance from so many sites and restaurants, but tucked away from the noise. Would absolutely recommend this hotel.

What an amazing experience to have a room booked at the Great Scotland Yard!!! The location is wild, not even a hundred meters from the door you see Big Ben. So you are in the middle of everything, yet the area doesn't feel crowded when coming into the hotel. We were assisted by Gabriel upon arrival and checked in by Kane. They were both so helpful and we felt so well taken care of. The room is insane, the bed is huge and the shower was divine. Breakfast was great, we were served by Nur. They have a buffet for the basic things like yoghurts and grains, pastries, etc, but you also choose from their menu of breakfast dishes where they make you your own plate. Definitely a more mindful way to eat breakfast at a hotel, rather than having heaps of food at buffet and being left with so much food waste. Great initiative and honestly much better! Would 10 out of 10 love to stay here again!

A great hotel in a great location. Literally steps to Trafalgar Square and Charing cross tube station. Plenty of pubs nearby for classic pub food and a beer. The hotel itself is totally original- Scotland Yard Police station converted to a hotel, complete with memorabilia on the walls . Good size rooms which was very comfy. Great staff, very friendly. Cocktail lounge was classy - good cocktails and live music on Friday/ Saturday. There are cookie cutter hotels which are all pretty average- then there is this amazing boutique hotel in a historic building . No contest. I know where I am staying when I am next in London.

A truly amazing stay. We were (unfortunately) only able to spend one night as we were in London on a stopover. Corneliu welcomed us and gave us a tour. My son really appreciated his kindness. The hotel has been beautifully done and has very interesting artwork. The breakfast was also spectacular. You get an a-la-carte item in addition to the buffet. As a Globalist, they treated us VERY well. We were given an upgrade to a suite (418) which had a stocked (free) minibar. Drank some nice champagne. The bathroom had a lot of marble and the fanciest Toto toilet (with warm seat) I’ve ever used. And this is after being in Japan for 2.5 weeks on this trip. GSY - we will be back! Thanks for the wonderful time here.

Room was incredible and the facilities were amazing. There was some confusion over our breakfast and whether this had already been purchased. Reception staff were really helpful and helped us to sort the situation however the breakfast manager was not very helpful and wanted to charge us again for the meal which had been purchased the previous day when checking in. Overall a really pleasant stay, but I would recommend making sure you have booked things like breakfast in advance and getting a receipt if you pay for it upon checking in as systems appear to not always update, even within the hotel.

Perfect score across the board! I am so happy my husband and I changed our minds and booked this hotel. We were originally set to stay at the Hyatt Regency, but I had a last-minute change of heart — and wow, I’m glad I did. From the moment we stepped out of our Uber, the service was exceptional. Constantine greeted us with genuine warmth and attentiveness, and a huge thank you to Kane for accommodating our early check-in request. Every staff member we’ve encountered has been thoughtful, professional, and detail-oriented. The hotel itself is stunning. Our room is immaculate — spacious, beautifully designed, and filled with thoughtful touches. The amenities absolutely blew us away… including the heated toilet seat and warm bidet water (a game changer!). The lighting is great, everything feels luxurious, and the cleanliness is top-tier. We also loved the vibe at the speakeasy, Sibin — especially the live music on Thursdays and Fridays. Such a cool, intimate atmosphere. We’re looking forward to spending the rest of our stay here and will definitely return on future visits. Five stars in every category!

5min walking from Charing Cross station. Gorgeously appointed main area and beautiful rooms. Love the heated toilet seat :) Side note: they lost my luggage after check-in, claiming it was brought to my room. Security did an excellent job reviewing cameras and located them in another room. They comped my food and drink while I waited. It was unfortunate but handled with utmost priority and apologies.

I don’t stay at the hotel, but I really enjoy having meetings in the bar and tea area. Full of details. Pretty quiet and private vibe. There’s also a Japanese restaurant right next to the bar—and I almost forgot, there’s a dessert section near the front entrance too! Big thanks to my friend for introducing me to this place. Service rating was for the bar / tea service. Highly recommended for both business and casual meetings.

Really nice and quiet local Japanese restaurant- attentive service, great simple food. I go a lot as perfect for a nice quick but smart meal day or evening. Nice atmosphere and presentation and food is really surprisingly good as someone who is very picky about proper Japanese food.

DO NOT STAY HERE - HORRENDOUS THEFT My suitcase which contained a priceless family heirloom was stolen from the Hotel while staff left it stored unsafely and in full access to the general public. I was forced to cancel my flight home to Australia and remain in London while I was left to unsuccessfully try and chase my suitcase across London in horrific circumstances. Weeks later I am still chasing the Hotel to be accountable and I am thousands of pounds out of pocket. This is not to mention the distress the theft has caused me and my elderly relatives. Telling my Great Aunt of the loss of our family heirloom was gut wrenching. Management has left me chasing updates, dealing with bureaucracy and feeling completely invisible. I am shocked for a Hotel that advertises itself as luxury for such a pathetic response. I never write reviews but in good conscience I cannot let others considering staying at the Hotel not know the way paying customers are treated - and I was a returning guest! I have not even been offered a refund for a stay where the Hotel left my treasured possessions to be stolen. If you value your belongings and safety, do not stay here!!

As a guest of a dear friend visiting London for a brief two-night sojourn, I had the distinct pleasure of staying at the illustrious Beaverbrook Town House. It is, without question, a jewel of refinement and charm nestled in the heart of Chelsea. From the moment I stepped into this elegant retreat, I was enveloped in an atmosphere of understated luxury and impeccable taste. The interiors, a sublime blend of heritage-inspired design and modern sophistication, immediately caught my eye. Each detail, from the richly upholstered armchairs to the perfectly curated art adorning the walls, spoke of an establishment that understands the finer points of hospitality. The staff, ever attentive yet delightfully unobtrusive, ensured that our every whim was anticipated. The concierge, an absolute maestro of their craft, arranged an itinerary for us with such deftness that I suspect they may be clairvoyant. The room itself was a sanctuary of comfort. My quarters offered a sumptuous bed dressed in the finest linens, alongside a view that framed the city in its best light. The bathroom was a marvel, its marble fittings and luxury toiletries a testament to the hotel’s commitment to excellence. Breakfast was equally divine, with perfectly brewed coffee and a menu that catered to every conceivable preference. What truly sets Beaverbrook Town House apart is its ability to balance grandeur with warmth. Despite its five-star pedigree, it feels delightfully intimate—like staying in the home of a generous and impeccably tasteful host. I departed with reluctance, carrying fond memories and a promise to return at the earliest opportunity. For any traveler seeking an experience of true distinction in London, Beaverbrook Town House is unparalleled. Yours faithfully, Lord James Windsor

A hidden gem in Chelsea. I went for a Staycation and I can’t wait to return. The rooms are stunning, designed by Nicola Harding and very spacious. For dinner we tried their Japanese restaurant, The Fuji Grill. They’ve launched a new Tapasu menu with is divine and have Bento Boxes. Amazing options for Veg & Vegans. Service is fab as well. For breakfast, I had their famous Avocado on Toast. Thank you all!!!

I can't speak highly enough about this property. We recently hosted our civil wedding here and the whole day was so perfect. Emily was so helpful from start to finish and the whole team there contributed to the most special day ever for us. The food is absolutely delicious as well. Thank you so much!

I stayed there a couple of months back and my experience was impeccable. Every single detail was thought of and I even received a goodie bag filled with gifts which was greatly appreciated. Much thanks to Gareth and the team for looking after me and I cannot wait to return!

The Goring – My London Home from Home (If My Home Had Five-Star Service) I've stayed at The Goring quite about five times now, and each visit truly feels like returning home—if home offered five-star luxury, exceptional staff, elegant interiors, and a fantastic bar and restaurant. From the moment I arrive, the team welcomes me like an old friend, always finding the perfect balance between refined professionalism and heartfelt warmth. Their attention to detail stands out, from the beautifully prepared rooms to the anticipatory service that often knows what I need before I do. A special mention must go to the bar team, they are, without question, one of the highlights of every stay, and a special mention to Billy who has been fabulous every time with a warm welcome back, great service and his amazing drinks knowledge. He never stops working hard to ensure everyone is taken care of and will even create a cocktail personal to you – mine tastes great! Not only are they masters of their craft they’re also warm, witty, brilliant company and make every visit feel like a celebration. The rooms themselves are charming, classically styled, and impeccably clean, with each one offering its own unique character. A delightful touch is the cuddly sheep named Barbara waiting in every room for guests to take home (I'm slowly building my own flock!). During turndown, Barbara often gets into playful mischief—these thoughtful details set The Goring apart from other hotels. The staff continually go above and beyond for guests. On my last stay, Sean from Concierge helped me with a last-minute request for a private Black Cab tour of London for my visiting family. I assumed it was a long shot, but Sean made it happen, providing us with a memorable afternoon exploring London with our own guide. The Goring isn’t just a hotel – it’s a place that remembers, delights, and surprises. That’s why I return time and again, always leaving with a smile, another Barbara to add to my flock, and plans already forming for my next visit.

Exception service! I just visited The Goring hotel for drinks and to inquire about afternoon tea offerings for my family. I was served by a wonderful Sicilian man. I think his name is Andre. He was professional, friendly, and very knowledgeable. He showed me the gardens and afternoon tea area. I'll definitely be back with my family for afternoon tea. An exceptional 5-star service. Highly recommended.

Afternoon tea here was so lovely. I made a reservation ahead of time. Dressed smart casual. The service was impressive. I debated doing tea elsewhere and I’m glad I came here! If the HRH Princess of Wales deemed it good enough for the night before her wedding, it’s good enough for me!

This is an exquisite boutique hotel that is at once opulent and intimate. Larger hotels are celebrated for their afternoon teas but in my experience The Goring is by far the best of all. The dining room is intimate and you have the sense of being in a private garden. The quality of the savouries and cakes are superb and much better to others which are in bigger establishments. This hotel is a jewel in the city.

My sister and I stayed at The Goring for eight wonderful nights in April of 2025, each in a Belgravia suite.  The outstanding service at The Goring began two months in advance of our trip with Housekeeping emailing to ask about our preferences for still or sparkling water, type of bedding, room temperature, etc.  Then concierge services emailed to offer their services for planning our week.  Upon arrival we were warmly greeted by Mr. Michael Voigt, the General Manager, and Ms. Samantha Lopez, Guest Relations Manager of The Goring. I have never seen, much less met, the manager of any hotel I've ever stayed in before as they're usually sitting in their office.  Not so at The Goring.  Every day I saw both Mr. Voigt and Ms. Lopez chatting with guests all over the hotel. The high level of service and hospitality starts from the top and permeates all of the staff at this hotel.  Everyone seems genuinely happy at their job, and they all have kind words about their employer. The location is truly special.  Many of the five star hotels in London are on major streets with plenty of noise and pedestrians.  Not so on quiet Beeston Place where I slept straight through all eight nights with no disturbances from the street or adjacent rooms, despite jet lag from traveling eight times zones. With flowers in every room, afternoon mocktails, embroidered silk wall coverings, giant Rococo chocolate Easter eggs, fabulous food both for breakfast (orange yolk eggs Benedict I will never forget) and for dinner, it was a wonderful stay.  And, thankfully, they don't perfume their lobby! I found a parting gift in my room our final night - a priceless jar of The Goring's own strawberry jam.  A perfect stay at a perfect hotel - I hope to return one day!

Impressive decoration and service. You can tell it’s a hotel following the heritage of British aristocracy. Live piano in the lounge was enjoyable. The Indian waiter didn’t know his whisky but no big deal. Would come back for the setting and attracting the right kind of people.

Excellent lunch in the restaurant. Impeccable service. Beautiful decor. The classic charm of the waiter Francesco really topped it off. Thank you team. Thank you Francesco. We'll be back soon

The location couldn’t be better, absolutely perfect. We stayed on the 11th floor, and it was so quiet. The room was simple and thoughtfully designed, with nothing unnecessary. We didn’t miss having a desk or chairs at all. I also loved that there was no carpet, just clean flooring. The bed was large and very comfortable, we both slept really well. The air conditioning was a nice bonus, though we didn’t need it this time. The bathroom and shower worked perfectly. There are plenty of breakfast spots all around, so we didn’t miss having breakfast at the hotel either. A couple of small downsides: Check-in is only after 3 PM, and luggage storage comes with an extra fee. We used it and it was fine, but in many other hotels it’s included in the price, though I suppose there’s a reason for it here. The paid early check-in makes sense. One small thing: there was no power socket near the mirror for hair styling. I know the hotel has a “beauty room,” but it would feel strange to leave the room just for that. Otherwise, everything about our stay was absolutely perfect. I would definitely stay here again.

Stayed one night for business, so it was a great location. Walking distance from our offices in Soho. Self service check in and out worked fine and was convenient. Although for some reason I managed to get a four double bed bunk style room 🤷🏽‍♂️ it was clean and I only needed to get my head down. Missed not having a TV or coffee making facilities. Overall clean tidy modern on the doorstep of Leicester Square. Would stay again with work.

Your room may be opened without your consent!! So, if you are considering this hotel I would advise against it heavily for the following reasons: 1. Our room got opened randomly on two occasions. Once at 7:45 am while we were sleeping, an indian looking man with his family opened our door and said our room number with a question mark. Then 30 minutes later, while we were taking a shower the same thing happened. Our room was opened and closed shortly. This is unacceptable for a hotel, especially in the middle of London. We were lucky that we were in the room, not outside with our valuables inside the room. 2. Cleanliness of the room, the rooms are not clean at all. Especially regarding the sides of the bed there were hairs of previous sleepers of the room and dirt. Moreover the shower overfloods the room when you do. So you can only realistically shower for 2 or 3 minutes before it will overflow the room. There is also no lock for the door towards the shower and there's no door at the shower. The lobby is fancy and there is a solid option for studying downstairs. Checking in is also easy, but the downsides are heavily stacked against the hotel. There is also no desk if you plan to do some desk work. So my advice would be to pay a little bit extra to go towards a different hotel for cleanliness and security. Apparently other people have complained about their rooms being opened various times in this review section as well. It appears to be a repeating problem.

This was a great area of London to stay. The room was fairly quiet (apart from building work the morning we were leaving). The space at the end of the bed was practical for storing cases etc, but feel the space could have been designed more effectively. Could have had some hooks/hangers for clothes. Also shelf behind bed could have been wider. Bathroom light was by room door, would have been better to have it outside bathroom. There were no hand towels,just bath towels,and no toilet brush. The bathroom bin seemed too large for the space. Can't comment on the shower as didn't use, but noticed a lot of limescale on the shower head. Would have liked more soundproofing separating bathroom from bedroom,could hear everything. Bed was comfortable,pillows were a bit too high and hard. I enjoyed the lack of sound overall,and the quality of the sleep. Check in/out stress free too. Nice having the snack bar in the basement.

Location was fantastic. The cocoon room was fine but I'm not a big fan of a frosted glass partition separating the sleeping area from the bathroom. This actually provides extremely limited privacy. This may not bother some people but I would have liked something more private. Room service was minimal, stayed for 6 nights, the room was cleaned once. The towels were changed regularly but the shower mat made one appearance after day two and disappeared after day three. Made it difficult to keep the floor dry. No major complaints, but I would really have to consider returning due to the limited privacy of the bathroom also no windows no television and no kettle, usual basics expected from any other accommodation.

The self check in was very efficient with lots of staff available to help. The room was good (we had a double when I'd booked a twin, but luckily that didn't matter). Location was great. Soundproofing in our room was excellent, but I've no idea if there were people in the rooms around us! Would use again.

Affordable and very modern, the capsules are well equipped with dimming lights, charging ports and hangers on the wall. The ventilation system is fine, but it was a bit too warm in the capsules. The bathrooms are clean and you need your keycard to get to your room. Check in was simple and easy, and when i couldn't open my assigned capsule the staff was helpful and gave me a different one to stay in. You'll need your own locket if you want to leave stuff inside your capsule and lock it from the outside during the day, but there is a lock inside to feel safer if you want your privacy at night. Obviously the capsules are small and very close to each other, so bring some earplugs or noice cancelling gear if you're a light sleeper!

The Ned was incredible from beginning to end. The room is one of the best Ive ever had. Quality period 1920s furniture, great sleeping beds, clean hardwood floors, clean modern bathroom. The lobby had numerous dining options and was the place to be in the evening-lively and fun with live jazz. Also the location was really good. In the middle of everything and very convenient. Worth the price.

I went to The Ned for the Sunday feast and WOOOAAHHH this was the best buffet I’ve ever been to. The selection is unreal, of appetizers, seafood, roast items, and dessert. See the photos for yourself, this place means business… so you better come hungry to get your money’s worth! It is £110 a person, so your wallet sadly regurgitates but it means your stomach will be stuffed! Worth the price but definitely a special occasion spot. The venue is awesome and everything is so beautiful. The staff are also very nice and attentive.

⭐️⭐️⭐️⭐️⭐️ An Unforgettable Stay at The Ned From the moment I arrived, The Ned exceeded every expectation. The staff, both from the hotel and the restaurant, were absolutely incredible — warm, attentive, and genuinely welcoming. The hotel itself is stunning, blending classic elegance with vibrant energy. Each evening, the live music filled the lobby and created such an amazing atmosphere that I never wanted to leave. The food was exceptional — try the fish and chips and the pizza! My room was spotless and gorgeous, with every amenity I could possibly think of. It felt luxurious yet comfortable, like a home I wish I could live in. The highlight of my stay was how the team made my birthday feel so special. I arrived to find a handwritten card and a little chocolate dessert waiting for me — such a thoughtful, personal touch that truly made my day. The Ned is more than just a hotel; it’s an experience. I can’t wait to return!

A truly beautiful hotel. We've stayed a number of times and our experience is consistently positive and we are always impressed by the level of service. Beautifully appointed rooms, above and beyond amenities. The staff is always genuinely friendly and helpful. Our most recent stay we arrived very early in the morning, the staff helped us store our bags and directed us to showers and change rooms so we could freshen up after our flight. They were able to get us into our room early and took the time to walk us through all of the amenities and benefits we had access to within the hotel and it's numerous bars/restaurants. The bars, restaurants, spa, gym, etc etc that you have access to as a guest are all top notch. We love staying here and will be back again!

Beautiful hotel and thoroughly impressed. The location was convenient access to everything we needed. The service was impeccable, especially wanted to acknowledge doorman Scott, who remembered us from the night before, considering hundreds of guests walk through the doors! Room was everything and more with a well stocked bathroom, loved all the smellies from Cowshed! Will definitely stay again 😍

Bustling ground floor set under vaulting ceilings, live music most evenings, and a mix of dining that works for business or fun. Rooms lean vintage-chic with modern comforts. Pros: multiple dining options; lively atmosphere; striking design.

All Glitz with no Glamour- A 2 night stay. A classic example of overpriced pretentious marketing interjected into an old beautiful building. However riding off the back of old architecture isn't enough when charging ludicrous prices and the quality doesn't match the price tag, far from it. £12 for shampoo, £7 for a croissant, £6.50 for a singular glass of orange juice. It's absolutely ridiculous and on top of this, they put a service charge on and only a handful of employees at the Ned deserve that from my experience. If you raise these concerns to a member they'll just chortle and look down their nose at you "it's London what do you want", well thanks for the support Mrs Hedge-Fund. This being said the building is astounding and they have done a very good job with he upkeep of it and the historical aspects remain intact, it truly is like stepping back in time when going in there. Then the illusion gets broken when everywhere you look there's another item for sale, another gift shop or another corporate guest barging through you. This is obviously going to happen as the location is very good and accessible. The service in the restaurants was, for the price tag, abysmal. nearly £60 meal to wait 15 minutes to even get served and not even get a check back, the price by the way wasn't even including alcohol. The facilities in the hotel are good but you can't even use half of them unless you're a part of their snob club, otherwise you pay a surcharge. The overall experience feels rushed, unpleasant and uncomfortable, in most hotels you can retreat to your room but when you do get there after navigating the maze of the Ned, the walls are paper thin and you can hear other guests to the point of them coughing and even snoring. Then you can entertain yourself with playing guess what's free and what isn't in the fridges, it's a fun game where you don't know whether or not you'll be charged for something that's in the cupboard and fridges. If you want luxury and quality that actually meets it, just stay at The Ritz or something. The Ned gives the illusion of luxury by hijacking the original intention of the building and ramping it up to overpriced, pretentious sweet nothings. For nearly £500 a night minimum, you can do better.

Modern hotel in a nice area, great location. Knocked down a point as the rooms are tiny & not a fan of the sink in the room & not part of the bathroom, not much privacy. No kettle in the room either is a big no no. Staff friendly & check in & out easy, beds super comfortable!

First time staying at a CitizenM hotel. Been wanting to try them for a few years now. The stay was great. The rooms wasn't big but It was compact and well designed. Has everything you need for your stay. The iPad control system was easy to use. The mini fridge worked great. There was not noise from outside even with picking the Westward train viewing room. I did not try any food on site, so I can't speak to that but the lobby was spacious and chill looking.

I stayed for a night to attend an Afroditch party at the Trapeze Bar London. My experience at citizenM London In Shoreditch was spectacular. My room had an iPad that controlled the curtains & tv. You could also change the colours of the light, and intensify/dim whenever. The rooms were high-tech, and the shower facilities were superb. The breakfast buffet was good, and the check-in process was a self-check-In and self-check out process, with an assistance if needed. Thanks for having me!

I do like Citizen M. Simple, modern rooms with no fuss. Great location and the hotel bar always has a good atmosphere. However on this occasion I had a terrible night’s sleep in room 431. The pipes above the room rattled very frequently after what I can only assume is when the above room flushed their toilet or used their sink. I’ll stay again but will avoid this room

The location is very aesthetically pleasing and conveniently located to local sceneries and transportation. Also they have a Darth Vader figure! Stayed there to celebrate my birthday with my husband and the staff made us feel welcomed and cared for. Huge shoutout to Nikita, Hannah, Jatin, Barbara, and Kwame for showing me why I love CitizenM!

I am writing to express my deep dissatisfaction with my recent stay at CitizenM Shoreditch. What was meant to be a comfortable and stress-free visit turned into a series of avoidable inconveniences and disappointments that fell far below the standards I expected from CitizenM. As a guest visiting from the United States, I specifically chose CitizenM because of its reputation for consistency and quality across locations. Unfortunately, my experience at Shoreditch was the complete opposite. Upon arrival, I discovered that the electrical outlet in my room was not functioning. Despite notifying the staff and being assured that maintenance would address the issue, nothing was done. When I followed up, I was casually told that maintenance “might not have come” and was even advised to charge my phone in the lobby — an unreasonable suggestion, especially as I am seven months pregnant, which I made known to the staff multiple times. When the issue still wasn’t resolved hours later, I was offered to move rooms the next morning. The new room, however, came with its own serious problem: the shower flooded the bathroom each time it was used, forcing me to use multiple towels to keep the water from spilling into the sleeping area. By the next morning, the floor was still soaked, and I couldn’t even use the bathroom. Being asked to move yet again while pregnant was exhausting and unacceptable. Although I was eventually given access to another room across the hall just to shower and was offered a late checkout, these gestures did little to compensate for the repeated inconvenience, lack of follow-through, and overall disregard for guest comfort. To make matters worse, I’ve reached out to CitizenM since my stay and have yet to receive any response. This experience was disappointing, stressful, and entirely inconsistent with the reputation CitizenM claims to uphold.

Extremely poor customer service. I booked this hotel as it showed up as part of Marriott Bonvoy. I was ensured at the time of check-in that an email will be sent to Marriott Bonvoy to have my points reflected. At check-out they refused. Never staying there again ever!!!

Impressed by the truly sound proof windows. Was nervous about street noise as the hotel overlooks the busy street in front of St Pancras / King’s Cross, but it was pin drop silent in the room. Nice breakfast room service options. Quite convenient that there is also a coffee shop on the ground floor for grab-and-go coffee. Initially booked a queen deluxe (not the smallest room type) and the shower was so tiny I hit my head on the shower door several times. And mind you, I am not a large person by any means. Ended up asking to pay to upgrade my room because it was unbearable to wash. The king deluxe was excellent and the bathtub was a much appreciated touch, though those tiny showers in queen deluxe rooms are still perplexing… Very comfortable bed and pillows. Much appreciated the blackout blinds for evening but the sun-filled windows for the day. A bit disappointed that the hotel does not provide guests daily complimentary water or a water filling station (most hotels at this range provide two small complimentary bottles of water for each night of stay) and quite disappointed by the toiletries. Good overall and would definitely stay here again. Convenient location to get around London.

I visit the restaurant and bar of this hotel around 4 or 5 times per year and never experienced the poor service recieved in the lounge yesterday. I was seated, unzipping a small cabin suitcase to remove my laptop, when a lady appeared and said 'we dont allow bags on the floor'. No hello or greeting, and could clearly see I had just sat down and was removing items. I said I was just removing items from my bag and had just seated. Again, impolitely she said 'are you staying here?' to which I replied no, but that I intended to have lunch and a few drinks. She said 'well we dont allow bags on the floor so take it to reception'. I decided to leave due to her poor tone, and bad level of service. This situation could have been much better handled for a hotel of this status. 'Hello, how are you? Can we store any luggage for you during your visit today?' - this would have had a much more welcoming and helpful tone, typical of other 5* London establishments. I'll go somewhere else next time.

From the moment we arrived, the experience fell short of expectations. Check in was confusing and disorganized. Even though it was already 3 pm, our room was not ready and we were asked to wait. We were given tickets for two complimentary drinks, which housekeeping later removed from the room. When asked if we had any special requirements, we said no, and suddenly rooms became available. The whole process felt off. It was a special occasion and they missed several opportunities to upsell or create a memorable welcome. Later that evening, we went to the bar downstairs where the lady who looked after us was warm, friendly and professional, which helped to lift the experience. We stayed for a week and noticed that there was no turndown service, only one toilet paper roll provided, no slippers, and no coffee machine, just a difficult to use filtered coffee setup. On my birthday, we went to the rooftop bar and the lady by the lift simply said to go left or right without explaining the difference. We went left and were seated at the bar with the promise that we would move to a table once one became available. Three tables became free, but walk ins were seated immediately without even checking with the host. The design of the hotel is modern and stylish, but the service did not meet the level one would expect from The Standard brand. Miami and New York deliver the experience far better.

Artsy and boho-chic, The Standard London is a stylish stay right in the heart of Kings Cross. The lobby is compact but lively, the staff pleasant, and the lounge tidy and well-kept. The onsite gastropub, Double Standard, dishes out excellent food and has a fun, buzzy vibe. Rooms are cleverly designed with bold, vibrant interiors and a playful edge. Amenities are solid. There’s a late hour gym and a fresh breakfast spread, but the in-room refreshments are definitely overpriced. A couple more complimentary water bottles or a filtered water station besides one at the gym would go a long way. The Standard flirts with 5-star ambition but doesn’t quite seal the deal. With a bit more polish in customer service and attention to the finer details, it could truly live up to its name.

My friends and I stayed at the Standard from Oct 23rd-26th in a standard double room. The room was spacious and had a nice view. The theming throughout the hotel was a nice touch. My problems with the stay stem from the globalist benefits being honored. As a Hyatt Globalist one of the benefits I always look forward to is the guaranteed 4pm check out. This however was not the case at The Standard London. On the morning of the 26th I requested a 4pm checkout as I had a late flight that evening. Upon the request I was told that a late checkout was not possible. I mentioned the 4pm Globalist late check-out guarante and was told it was subject to availability. After pushing further and bringing up the exact verbiage in the terms and conditions, I was told the 4pm late checkout was not going to happen. At this point I was offered a later checkout as a concession, yet it was not the 4pm checkout that it part of the globalist benefits. Not wanting to push further I accepted the later checkout but was still perplexed as to why the 4pm checkout was not honored. Upon receiving a post stay survey, I mentioned my disappointment for not receiving the guaranteed 4pm checkout. I received the following excerpt in an email response. "While late checkout is part of the benefit for Globalist members at most properties, it is indeed subject to availability on the day of departure as it is strictly bound to the premises' availability." This is in direct conflict to the Globalist benefits as per World of Hyatt. In their terms and conditions in section V.e it states the following. "Upon request, Globalists will receive a 4:00 PM late checkout (local hotel time) on day of their departure at Hyatt hotels, provided that (a) late checkout is subject to availability at hotels with a casino, Hyatt resorts, and Destination by Hyatt Residences locations; and (b) late checkout is not offered at Hyatt Vacation Club properties." Per the terms and conditions, the Standard should have honored the 4pm checkout as it does not have a casino, is not a resort property, and is not a Destination by Hyatt/HVC property. While I understand The Standard hotel is new to the Hyatt program, it is unacceptable that they do not uphold Hyatt brand standards. 31OCT update: Just noticed my card was charged for $500+ even through I utilized Hyatt points for 100% of my stay. After finally getting through to the front desk (15 minutes of dropped calls) they said it was an internal error. The team said they'd reverse the charge yet its comical that I continued to have issues even after my stay. I will not be returning to the Standard London.

Great location, great food & drink service and very friendly staff. I arrived after a long journey and was very fortunate to be given early check in which was such a nice surprise! Rooms are quite small but well designed. George at the front desk was amazing- really kind and helpful, and always cheerful when I saw him during my stay. Thank you!

Located right by King's Cross station. Rooms were nice and clean. Made a reservation for deluxe king and the room was large. Luggage can be stored a few days prior if you are staying here in the future. Good breakfast as well.

I love this hotel and I love the staff. I’m a business traveler, but this time I brought my mom and sister as tourists. They were so impressed. We were so well taken care of: safe, clean, cozy and well-fed and watered. What more could you ask for? Special thanks to Rowinia and Andre for knowing what we wanted before we did. :)

This is the perfect place to stay in London. Love the area with shops and restautants! The staff are friendly and very helpful. All the details are well done here! Wonderful atmosphere! We will be back!

Really lovely experience here – we were staying for our wedding and they gave us a HUGE upgrade and were so cute and excited about it. Really high quality service, very tasteful rooms and decor, and the location across from the Royal Opera House feels so classy.

This hotel has a boutique feel, the rooms have a unique vibe and it was clean and spacious. The location is very good for exploring London. The staff were very helpful and attentive - they even served us a late breakfast while we were waiting for our room at check-in after breakfast service ended.

Everything was amazing from the ambiance, to every employee and the posh rooms. The bed was super comfy and the bathroom is on a level all it's own with the heated floors and fantastic shower. The location was perfectly centered around the Covent Garden area, with an underground entrance just one block away. Only con was that everything was very dark. If you have trouble seeing in the dark, you might struggle finding your room or the elevators.

Lovely afternoon tea experience... savoury and sweet treats were exquisite... unlimited refill of a selection of world teas...only comment would be about the alcoholic drink..we would have loved a refill of that for the price.

Definitely the best hotel we stayed at in London. At check-in, we were upgraded to one of the top suites since it was our Anniversary and also being a Diamond member. The lady at check-in (I forgot to write down her name, but it sounded Middle Eastern/Mediterranean) was so sweet and kind and escorted us to our room to explain everything about it. The suite had a fantastic view of the Opera Room and was so spacious and elegantly appointed despite being a historical building. The breakfast was top notch and provided a lot more food than we were expecting, we couldn't finish it all which made us feel bad. We also really enjoyed a drink at the library style bar before we went to see our show and service was very good there as well. Location wise, it's in a really great area that is bustling and has a lot to offer. We will definitely return again!